Publication:
Liquidity Management for Mobile Money Providers: Insights from Global Experiments

Loading...
Thumbnail Image
Files in English
English PDF (594.97 KB)
3,085 downloads
English Text (28.66 KB)
22 downloads
Date
2017
ISSN
Published
2017
Abstract
Solving the liquidity management challenge is one of the next big issues facing mobile money providers around the world. In Kenya, 20 percent of m-pesa customers report that they cannot withdraw money from an m-pesa agent. In 70 percent of those cases, the retail agent did not have sufficient funds. Nonetheless, more than 98 percent of m-pesa customers are happy with the solution. This suggests that even though there are liquidity problems, the customers are willing to look past that - at least for the time being - because of the overall value they perceive from the mobile money solution. Liquidity management takes two forms: management of electronic value in the mobile wallet and cash management. It is becoming more common for electronic liquidity to be handled not only by the retail agents, but also by the master agents. Technology is also being developed to help the master agents and the mobile financial services provider (MFSP) manage liquidity.
Link to Data Set
Citation
International Finance Corporation. 2017. Liquidity Management for Mobile Money Providers: Insights from Global Experiments. © Washington, DC. http://hdl.handle.net/10986/28407 License: CC BY-NC-ND 3.0 IGO.
Report Series
Other publications in this report series
Journal
Journal Volume
Journal Issue
Collections
Associated URLs
Associated content
Citations