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Understanding the Experiences of Digital G2P Payment Recipients: A Qualitative Research Toolkit

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2025-07-01
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2025-07-01
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Understanding the Experiences of Digital G2P Payment Recipients: A Qualitative Research Toolkit aims to facilitate the study of recipient experiences of Government-to-Person payments (G2P), with a view to informing policies and programmatic interventions across various contexts. Insights about recipient access and use of G2P payments can inform government decisions about the underlying G2P architecture and its role in advancing long term development outcomes around financial inclusion, women’s economic empowerment, government efficiency and resilience. Several World Bank task teams and researchers from partner organizations conduct qualitative studies on the digitalization of G2P payments to garner such insights. The intention of such studies is to identify and address barriers to the access and use of digital G2P payments from a recipient’s perspective .
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World Bank. 2025. Understanding the Experiences of Digital G2P Payment Recipients: A Qualitative Research Toolkit. © World Bank. http://hdl.handle.net/10986/43406 License: CC BY-NC 3.0 IGO.
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