Publication: A Jordan Ombudsman Bureau with Enhanced Capacity
Loading...
Published
2015-01
ISSN
Date
2015-01-20
Author(s)
Editor(s)
Abstract
The Ombudsman Bureau in Jordan was established in 2008. It was created to provide an avenue for redress by citizens for complaints against public sector bodies - part of the Government s drive to improve the public sector. Such a body is important in providing checks and balances in a government dominated by a strong executive branch. It also provides an alternative process of dispute resolution to filing cases in courts, thus relieving pressure on the court system and providing a means of redress that may prove more accessible than the courts for certain categories of disputes.
Link to Data Set
Citation
“Cuvillier, Emmanuel; Almaroof, Salam. 2015. A Jordan Ombudsman Bureau with Enhanced Capacity. MENA knowledge and learning quick notes
series;no. 137. © http://hdl.handle.net/10986/21288 License: CC BY 3.0 IGO.”
Associated URLs
Associated content
Other publications in this report series
Journal
Journal Volume
Journal Issue
Collections
Related items
Showing items related by metadata.
Publication Anti-Corruption Diagnostic for Argentina : An Overview of Three Reports and General Recommendations, Volume 1. Main Report(Washington, DC, 2000-07-30)In mid-1999, the World Bank initiated diagnostic studies of three topics relevant to improving public sector transparency in Argentina. The topics proposed for study--procurement, the detection and investigation of corrupt acts, and the role of public information--were seen to be critical to any Argentine Government program to combat corruption. The three resulting papers (to be attached as Annexes) are synthesized in the present overview which provides a number of specific recommendations for imprvements and a suggested course of action for the future. The research focused almost exclusively on the federal government, but holds lessons for the other levels (provincial and municipal) as well. The report describes the situation prior to the assumption of office by President Fernando de la Rua (December 10, 1999). President De la Rua has begun an anti-corruption program, which is addressing many of the problems identified here. This report does not and cannot assess these new efforts. The attached consultants' reports should be read with that understanding.Publication How, When and Why to Use Demand-Side Governance Approaches in Projects(World Bank, Washington, DC, 2012)This note offers a process-oriented guide to strengthening demand-side governance approaches in World Bank projects with a step-by-step approach for determining how demand for good governance (DFGG) tools and approaches can be applied to different types of Bank-funded projects. The objective of this note is to help task teams anticipate demand-side governance considerations early in the project preparation process, identify potential entry points for introducing DFGG tools to address these considerations, provide guidance on selecting DFGG tools which will improve governance, transparency and service delivery, assist borrowers to introduce DFGG tools in Bank projects, and to measure their impact. The core guidance is presented in the form of a simple five-step process for determining activity in a given project context. The annexes contain a glossary of DFGG tools, checklists, website links and other resources for task teams that will assist them in introducing and deepening DFGG work in Bank projects.Publication Changing Norms is Key to Fighting Everyday Corruption(World Bank, Washington, DC, 2011-10)One of the biggest impediments to anticorruption efforts is the fact that corrupt practices have become so institutionalized in everyday society that citizens view them as fixed and incontestable. To break down such an entrenched mind-set, the public s ignorance of their rights, cynicism, fear of reprisal, and mentality of submission to the status quo must first be defeated. Perhaps most important, the efficacy challenge needs to be addressed. Citizens generally must believe that they can actually do something about corruption in order to summon the courage to act upon that belief. Based on CommGAP s interactions with the global anticorruption community as well as earlier research, we were able to collate 18 representative instances (case studies) from around the world, with real-life examples of citizens coming together to speak up against corruption and social norms vis-à-vis corruption or to change public services affected by corrupt practices. This report is a one-step-up analysis of the collated case studies, which is intended to shed light on practical approaches, tools, and techniques that have been successful in bringing citizens together to stand against the daunting phenomenon of corruption.Publication Philippines : Combating Corruption in the Philippines(Washington, DC, 2000-05-03)This report collects and presents available information about corruption issues facing the Philippines, ongoing anticorruption efforts in and outside the government, and suggested elements for a national anticorruption strategy, drawing on global experience. The report proposes a nine-point approach to fighting corruption in the Philippines. 1) Reducing opportunities for corruption by policy reforms and deregulations; 2) reforming campaign finance; 3) increasing public oversight; 4) reforming budget processes; 5) improving meritocracy in the civil service; 6) targeting selected departments and agencies; 7) enhancing sanctions against corruption; 8) developing partnerships with the private sector; and 9) supporting judicial reform. These initiatives, which are already underway as isolated elements, must be unified under one concerted program, a strong leadership and management structure, and a strong partnership with the private sector, civil society, donors, the congress, and judiciary.Publication The Political Economy of Social Accountability in Nepal(World Bank, Washington, DC, 2011)The World Bank has introduced a new Program for Accountability in Nepal (PRAN) to enhance the capacities of civil society and government actors to utilize social accountability approaches and tools. This political economy study seeks to inform the PRAN by identifying the strengths and opportunities as well as risks and obstacles for social accountability initiatives in Nepal. It includes recommendations for managing and addressing these issues. The study is based on primary and secondary research conducted from September 2010 to February 2011. The research methodology utilized for this study was three-fold. First, a literature review was undertaken including in-country laws, policies and regulations, as well as a range of studies and articles on issues of relevance to social accountability in Nepal. A bibliography of these materials is attached as annex one. Second, semi-structured interviews were conducted with key civil society leaders, non-governmental organization (NGO) staff, journalists, academics, government officials, and citizens. A list of people interviewed and guiding questions are attached as annex two. Third, the research team made field visits to the eastern and western regions of the country to observe social accountability initiatives and interview local stakeholders. In total 75 people were interviewed, including 12 civil society leaders. Focus group discussions with citizens were also conducted in Ilam, Dhankuta, Itahari, and Palpa. The first section of the paper provides a brief historical overview of political development in Nepal, and highlights how these historical legacies influence current day citizen-state relations and accountability relationships. Section two analyzes the legislative and institutional framework for social accountability in Nepal. The third section of the paper analyzes a range of contextual factors influencing social accountability in Nepal. Section four identifies citizen information, citizen voice, and collective action as three key elements of social accountability in Nepal, and discusses current strengths and weaknesses with regard to each of them. Section five of the paper looks at each one of the PRAN's three focal areas - public financial management, municipal governance, and community-based monitoring and evaluation of public services. Finally, section six outlines conclusions and recommendations for promoting social accountability in Nepal.
Users also downloaded
Showing related downloaded files
Publication Europe and Central Asia Economic Update, Spring 2025: Accelerating Growth through Entrepreneurship, Technology Adoption, and Innovation(Washington, DC: World Bank, 2025-04-23)Business dynamism and economic growth in Europe and Central Asia have weakened since the late 2000s, with productivity growth driven largely by resource reallocation between firms and sectors rather than innovation. To move up the value chain, countries need to facilitate technology adoption, stronger domestic competition, and firm-level innovation to build a more dynamic private sector. Governments should move beyond broad support for small- and medium-sized enterprises and focus on enabling the most productive firms to expand and compete globally. Strengthening competition policies, reducing the presence of state-owned enterprises, and ensuring fair market access are crucial. Limited availability of long-term financing and risk capital hinders firm growth and innovation. Economic disruptions are a shock in the short term, but they provide an opportunity for implementing enterprise and structural reforms, all of which are essential for creating better-paying jobs and helping countries in the region to achieve high-income status.Publication Classroom Assessment to Support Foundational Literacy(Washington, DC: World Bank, 2025-03-21)This document focuses primarily on how classroom assessment activities can measure students’ literacy skills as they progress along a learning trajectory towards reading fluently and with comprehension by the end of primary school grades. The document addresses considerations regarding the design and implementation of early grade reading classroom assessment, provides examples of assessment activities from a variety of countries and contexts, and discusses the importance of incorporating classroom assessment practices into teacher training and professional development opportunities for teachers. The structure of the document is as follows. The first section presents definitions and addresses basic questions on classroom assessment. Section 2 covers the intersection between assessment and early grade reading by discussing how learning assessment can measure early grade reading skills following the reading learning trajectory. Section 3 compares some of the most common early grade literacy assessment tools with respect to the early grade reading skills and developmental phases. Section 4 of the document addresses teacher training considerations in developing, scoring, and using early grade reading assessment. Additional issues in assessing reading skills in the classroom and using assessment results to improve teaching and learning are reviewed in section 5. Throughout the document, country cases are presented to demonstrate how assessment activities can be implemented in the classroom in different contexts.Publication Morocco Economic Update, Winter 2025(Washington, DC: World Bank, 2025-04-03)Despite the drought causing a modest deceleration of overall GDP growth to 3.2 percent, the Moroccan economy has exhibited some encouraging trends in 2024. Non-agricultural growth has accelerated to an estimated 3.8 percent, driven by a revitalized industrial sector and a rebound in gross capital formation. Inflation has dropped below 1 percent, allowing Bank al-Maghrib to begin easing its monetary policy. While rural labor markets remain depressed, the economy has added close to 162,000 jobs in urban areas. Morocco’s external position remains strong overall, with a moderate current account deficit largely financed by growing foreign direct investment inflows, underpinned by solid investor confidence indicators. Despite significant spending pressures, the debt-to-GDP ratio is slowly declining.Publication Digital Africa(Washington, DC: World Bank, 2023-03-13)All African countries need better and more jobs for their growing populations. "Digital Africa: Technological Transformation for Jobs" shows that broader use of productivity-enhancing, digital technologies by enterprises and households is imperative to generate such jobs, including for lower-skilled people. At the same time, it can support not only countries’ short-term objective of postpandemic economic recovery but also their vision of economic transformation with more inclusive growth. These outcomes are not automatic, however. Mobile internet availability has increased throughout the continent in recent years, but Africa’s uptake gap is the highest in the world. Areas with at least 3G mobile internet service now cover 84 percent of Africa’s population, but only 22 percent uses such services. And the average African business lags in the use of smartphones and computers as well as more sophisticated digital technologies that catalyze further productivity gains. Two issues explain the usage gap: affordability of these new technologies and willingness to use them. For the 40 percent of Africans below the extreme poverty line, mobile data plans alone would cost one-third of their incomes—in addition to the price of access devices, apps, and electricity. Data plans for small- and medium-size businesses are also more expensive than in other regions. Moreover, shortcomings in the quality of internet services—and in the supply of attractive, skills-appropriate apps that promote entrepreneurship and raise earnings—dampen people’s willingness to use them. For those countries already using these technologies, the development payoffs are significant. New empirical studies for this report add to the rapidly growing evidence that mobile internet availability directly raises enterprise productivity, increases jobs, and reduces poverty throughout Africa. To realize these and other benefits more widely, Africa’s countries must implement complementary and mutually reinforcing policies to strengthen both consumers’ ability to pay and willingness to use digital technologies. These interventions must prioritize productive use to generate large numbers of inclusive jobs in a region poised to benefit from a massive, youthful workforce—one projected to become the world’s largest by the end of this century.Publication Argentina Country Climate and Development Report(World Bank, Washington, DC, 2022-11)The Argentina Country Climate and Development Report (CCDR) explores opportunities and identifies trade-offs for aligning Argentina’s growth and poverty reduction policies with its commitments on, and its ability to withstand, climate change. It assesses how the country can: reduce its vulnerability to climate shocks through targeted public and private investments and adequation of social protection. The report also shows how Argentina can seize the benefits of a global decarbonization path to sustain a more robust economic growth through further development of Argentina’s potential for renewable energy, energy efficiency actions, the lithium value chain, as well as climate-smart agriculture (and land use) options. Given Argentina’s context, this CCDR focuses on win-win policies and investments, which have large co-benefits or can contribute to raising the country’s growth while helping to adapt the economy, also considering how human capital actions can accompany a just transition.