Publication: Building Blocks of e-Government : Lessons from Developing Countries
E-government is about changing how governments work, share information, and deliver services to external and internal clients. It harnesses information and communications technology to transform relationships with citizens and businesses, and between arms of government. Benefits can include reduced corruption, increased transparency, greater convenience, higher revenues, and lower costs. But case studies show that these benefits do not result solely from the use of information and communications technology. Instead, e-government initiatives should be part of broader reforms to improve public sector performance.
“Bhatnagar, Subhash; Deane, Arsala. 2004. Building Blocks of e-Government : Lessons from Developing Countries. PREM Notes; No. 91. © World Bank, Washington, DC. http://openknowledge.worldbank.org/entities/publication/024daa53-eca6-57c9-9374-1b48b7a314c0 License: CC BY 3.0 IGO.”