Karippacheril, Tina George

Social Protection and Jobs Global Practice
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Digital governance, Citizen-centered service delivery, Public sector management, Social protection, Social registry
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Social Protection and Jobs Global Practice
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Last updated September 27, 2023
Tina George Karippacheril is a Senior Social Protection Specialist in the Africa Region of the World Bank. She leads a regional operation in six countries (the West Africa Unique Identification for Regional Integration and Inclusion Program) that won the World Bank President’s Award for Excellence. Previously she served as Global Co-Lead for the Delivery Systems Group. Her work, over the course of 20 years, spans middle income and low income countries on digital governance, social protection delivery systems, social registries, foundational IDs, social protection payments, and platforms for the poor. Recent publications include Investing in People: Social Protection for Indonesia’s 2045 Vision (2020) and “Social Registries for Social Assistance and Beyond” (2017). She holds a PhD in technology, policy, and management from Technische Universiteit Delft (the Netherlands).

Publication Search Results

Now showing 1 - 4 of 4
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    Public Service Delivery in the Era of Digital Governance: Case Studies from Indonesia
    (World Bank, Washington, DC, 2013-05) Karippacheril, Tina George
    In an era of digital governance, information technology, internet, mobile devices, and social media have transformed the organization, management, and delivery of public services. Developing country governments around the world are gradually replacing paper-based processing and delivery with next-generation technologies to serve citizens. In Indonesia, a host of citizen-led approaches have emerged ahead of government process transformation efforts. This global expert team (GET) note examines case studies of digital-era governance (DEG), a concept put forward by Dunleavy, further developed by means of examples from Indonesia focusing on demand-side approaches to stimulate improvements in public sector performance.
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    Social Registries for Social Assistance and Beyond: A Guidance Note and Assessment Tool
    (World Bank, Washington, DC, 2017-07) Leite, Phillippe ; George, Tina ; Sun, Changqing ; Jones, Theresa ; Lindert, Kathy
    This paper makes several contributions. First, it presents a ‘guidance note’ on the framework for Social Registries, anchoring the definition of these systems in their functions along the Delivery Chain and their social policy role as inclusion systems, while clarifying terminology in a manner that is consistent with IT standards in the discussion of their architecture as information systems. Second, it illustrates the diverse typologies and trajectories of country experiences with Social Registries with respect to their (a) institutional arrangements (central and local); (b) use as inclusion systems (coverage, single or multi-program use, static or dynamic intake and registration); and (c) structure as information systems (structure of data management; degree and us of interoperability with other systems). These patterns primarily derive from a review of Social Registries in a sample of 20 countries), (Azerbaijan, Brazil, Chile, China, Colombia, the Dominican Republic, Djibouti, Georgia, Indonesia, Macedonia, Mali, Mauritius, Mexico, Montenegro, Pakistan, the Philippines, Senegal, Sierra Leone, Turkey, and Yemen). The paper also draws on experience in other countries (Kenya, Rwanda, Nigeria, Egypt, Jordan, Vietnam, India, Estonia, Belgium, the US, Canada, Australia, and others) to illustrate specific points. Third, this paper develops a basic ‘Assessment Tool’ covering the core building blocks of Social Registries using a ‘checklist’ style of questions. Given the wide diversity of Social Registries in both their role in social policy and in their architecture, the approach is not prescriptive: it does not advocate for any specific model or blueprint for Social Registries. Any diagnostics or recommendations that emerge from use of this Guidance Note and Assessment Tool will be country specific. Some key take-away messages include: (a) the importance of recognizing both the role of the ‘front lines’ for outreach, intake and registration (Social Registries as inclusion systems) and the ‘back office’ functions of Social Registries as information systems; (b) the potential power of Social Registries as integrated and dynamic gateways for inclusion; (c) the recognition that Social Registries are generally part of end-to-end systems for specific programs, integrated social protection information systems, and/or even ‘whole-of-government’ approaches; and (d) there is significant diversity in the typology and trajectories of Social Registries across countries and over time.
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    Novissi Togo: Harnessing Artificial Intelligence to Deliver Shock-Responsive Social Protection
    (World Bank, Washington, DC, 2023-09-27) Lawson, Cina ; Koudeka, Morlé ; Cárdenas Martínez, Ana Lucía ; Alberro Encinas, Luis Iñaki ; Karippacheril, Tina George
    This case study, jointly authored by the Government of Togo and the World Bank, documents the innovative features of the NOVISSI program and posits some directions for the way forward. The study examines how Togo leveraged artificial intelligence and machine learning methods to prioritize the rural poor in the absence of a shock-responsive social protection delivery system and a dynamic social registry. It also discusses the main challenges of the model and the risks and implications of implementing such a program.
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    Investing in People: Social Protection for Indonesia's 2045 Vision
    (World Bank, Jakarta, 2020-04-30) Holmemo, Camilla ; Acosta, Pablo ; George, Tina ; Palacios, Robert J. ; Pinxten, Juul ; Sen, Shonali ; Tiwari, Sailesh
    The Government of Indonesia's Vision for 2045 sets an ambitious path that will require significant investments in human capital and social protection Indonesia continues to set ambitious goals for its growth and development. The Government of Indonesia's (GoI) vision for 2045—when the country celebrates 100 years of independence—is to achieve high income status and reduce poverty to nearly zero. In addition to sustained growth and income opportunities for all, an inclusive and efficient social protection (SP) system will be essential to meet these ambitious goals. In most countries today, effective risk-sharing and SP policies play important roles in building equity, resilience and opportunity, and in strengthening human capital. Indonesia is no different. Risk sharing interventions can reduce and prevent poverty, and make growth more equitable by safeguarding households' human and physical capital. Over the past two decades, Indonesia's SP system has been fundamentally transformed. In particular, it has moved from the dominance of regressive consumer subsidies and ad-hoc crisis response to targeted and household based social assistance programs, with a massive coverage expansion. In terms of social insurance, recent years have seen an ongoing building and integration of its policies and institutions. This has all been made possible through better spending allocations and a build-up of the needed platforms to deliver programs effectively and efficiently.