Person:
Brixi, Hana

Global Practice on Social Protection and Jobs
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Fields of Specialization
Public sector governance, Public finance, Public service delivery, Human development, Social Protection and Labor
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Global Practice on Social Protection and Jobs
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Last updated: January 31, 2023
Biography
As Practice Manager, Dr. Brixi leads the World Bank engagement on social protection and employment in the Middle East and North Africa (MENA) region. In her career in the World Bank, Dr. Brixi has been advancing analytic and operational contribution to human development, service delivery, and public sector governance. She led the Global Solutions Group on Public Service Delivery and a Thematic Group on Quality of Fiscal Adjustment; and held senior technical positions across regions, including Program Leader for the Gulf countries, Lead Economist for Human Development in the MENA region, and Senior Economist in China and in countries of Europe and Central & South East Asia. Based in China during 2001-10, she served as World Health Organization’s Sector Leader for Health Sector Development and UNICEF Social Policy Chief; and she taught international development as a Visiting Professor at Tsinghua University, School of Public Policy and Management, in Beijing. She published several books, including Trust, Voice and Incentives on governance and service delivery and Government at Risk on contingent liabilities and fiscal risk management (Oxford University Press), and numerous articles on topics of public finance, governance, and human development in professional journals.

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Publication

Trust, Voice, and Incentives : Learning from Local Success Stories in Service Delivery in the Middle East and North Africa

2015-04, Brixi, Hana, Lust, Ellen, Woolcock, Michael, Alaref, Jumana, Halabi, Samira, Hebert, Luciana, Linnemann, Hannah, Quota, Manal

This report examines the role of incentives, trust, and engagement as critical determinants of service delivery performance in MENA countries. Focusing on education and health, the report illustrates how the weak external and internal accountability undermines policy implementation and service delivery performance and how such a cycle of poor performance can be counteracted. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance. Enhancing services for MENA citizens requires forging a stronger social contract among public servants, citizens, and service providers while empowering communities and local leaders to find 'best fit' solutions. Learning from the variations within countries, especially the outstanding local successes, can serve as a solid basis for new ideas and inspiration for improving service delivery. Such learning may help the World Bank Group and other donors as well as national and local leaders and civil society, in developing ways to enhance the trust, voice, and incentives for service delivery to meet citizens’ needs and expectations.