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Publication(Washington, DC: World Bank, 2001-05) Gokcekus, Omer ; Manning, Nick ; Mukherjee, Ranjana ; Nallari, RajThe report presents the findings of a survey of public officials in Guyana, whose views were sought in a wide range of civil service issues - from personnel management, to rewards, and disciplinary actions, and, from budget environment to corruption. Answers were used to test some prior assertions about the public sector in the country, and, it is the respondents' belief that public sector jobs are attractive, though public employees are not fully prepared for their jobs through education, and training, nor is recruitment always based on merit. However, officials find policies consistent, but implement policies even if in disagreement with policy directions. Furthermore, decision-making is characterized by poor communication, and low employee participation. Nonetheless, officials surveyed showed insight about which reforms might enhance organizational performance, and, based on data analysis, quantification of how public officials assess the organizations' institutional environment, and performance was possible. Survey data demonstrated how widely varied the institutional environments of such organizations are, and, provided evidence that performance does depend upon institutional environment. The report prioritizes interventions according to the potential payoffs in different performance areas, suggesting performance monitoring is likely to be associated with significant positive change in performance.
Publication(Washington, DC: World Bank, 2001-05) Mukherjee, Ranjana ; Gokcekus, Omer ; Manning, Nick ; Landell-Mills, PierreThis report summarizes the responses of Bangladeshi Class I (highest level) public sector officials to a survey seeking opinions on a number of civil service issues, from personnel management practices to rewards and disciplinary actions, and from employees' sources of income to the budget environment and procurement processes. Survey results show instances in Bangladesh's civil service where professional conduct is perceived to be sacrificed at the expense of personal and political concerns. Surveyed officials express a concern over patronage appointments in the recruitment of Class III and IV staff and unfavorable postings and transfers at the higher level. Corruption, insufficient budgetary allocation, and unpredictable budgets are identified as key impediments to achieving organizational objectives. The report utilizes the survey data to test prior assertions against the survey data. Data is analyzed to establish that institutions do matter for accountability; to explore an empirical association between elements of institutional environment and accountability; and to generate potential accountability payoffs for certain reform interventions. The analyzes show that reduced interference by politicians from outside and within the organizations, less micro-management by very senior civil servants and merit-based recruitment to Class I jobs will be most effective in reducing the perception of pervasive corruption.