GET Note
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Managing and Monitoring Grand Design Public Administration Reforms
2013-08, Verheijen, Tony
A grand design attempt at public administration reform can be thought of as any centrally designed, multiple agency reform program or process designed to modernize or improve the performance of administrative structures at the center of Government, usually with a focus on addressing persistent underlying inefficiencies. International practice shows that reforming selected central institutions (especially those that hold the purse strings) is a different matter altogether from addressing performance issues in large ministries with a service delivery mandate. Therefore, it is of critical importance to ‘unpack’ these particular reforms and uncover the persistent issues that arise in countries attempting to pursue such reforms. The four grand design cases highlighted here were selected for their comparability in terms of size and economy, and as examples of reforms from different regions. The cases presented here are Brazil, Nigeria, Russia and Tanzania. Each of these cases has specific characteristics, based on a unique country or reform context, but they share the features of a broad, across-the-board reform approach (in three of the four cases with a clear sub-national dimension that is distinct from the national one). This note focuses on the three critical design aspects of such reforms: a) reform coherence, b) effective anchorage and, c) blending technocratic solutions with substantive service delivery improvements.
Driving Performance through Center of Government Delivery Units
2010-11, World Bank
Several governments around the world have recently established delivery units at the center of government to drive performance improvements. This development may be in addition to whole-of-government reforms to improve performance, such as citizen charters, service agreements, or performance reporting. Given rising interest in public sector performance innovations, this note provides an overview of center-of-government delivery unit arrangements, including key factors for success, with a particular focus on one of the first incarnations of a central delivery unit - the United Kingdom's Prime Minister's Delivery Unit (PMDU).
Comparative Experiences with Functional Reviews and Alternative Service Delivery
2009-08, World Bank
This note presents a number of different country experiences with functional reviews and alternative service delivery, and provides a conceptual framework from which to select appropriate cases for further analysis.
Strengthening Cabinet Office Procedures
2013-06, Goldsworthy, Diana
Located at the hub of Government’s decision-making system, center-of-government offices are crucial to a government’s capacity to define and implement their policies and programs. The work of coordination can be complex and demanding, especially where conflicting political imperatives are involved; and where capacity in the center-of-government office is lacking. For both reasons, standard procedures are essential to create a reliable, non-controversial framework within which to deal with competing priorities and demands. The procedures may be basic and simple in the first instance, gradually becoming more sophisticated over time as capacity increases. This note describes some of the basic procedures being developed and introduced in the Prime Minister’s Office of the Kingdom of Tonga, which serves both the Prime Minister and the Cabinet. Although the procedures are tailor-made for Tonga, they are based on generic models that can be observed in many differing administrations.
Overview of Public Sector Performance Assessment Processes in Japan
2010-08, Matsuura, Miki, Watkins, Joanna, Dorotinsky, William
The Government of Japan began introducing evaluation techniques in 2001 within the context of a Central Government reform program that involved the establishment of new ministries and the integration and abolition of existing ministries. Japans approach emphasizes assessing policies and activities, and then incorporating results into future planning and budgeting, with a focus on making public sector programs and activities more efficient. This is a synopsis of Japans experience with public sector performance assessment processes between 2001 and 2010. This note presents a range of initiatives underway in Japan, including policy and activity evaluation, as well as the spending review exercise designed to make public sector service delivery more efficient. The intention of this note is not to necessarily endorse Japans approach, but rather to document it as a case study.
Service Delivery Reviews in Canada and the U.K.
2009-08, World Bank
This brief describes in detail Canada's policy on alternative service delivery and service delivery reviews in the UK, such as the prior options reviews, better quality services and best value reviews, market testing, and fundamental expenditure reviews. Links are provided to relevant documents and case studies.
Public Service Delivery in the Era of Digital Governance: Case Studies from Indonesia
2013-05, Karippacheril, Tina George
In an era of digital governance, information technology, internet, mobile devices, and social media have transformed the organization, management, and delivery of public services. Developing country governments around the world are gradually replacing paper-based processing and delivery with next-generation technologies to serve citizens. In Indonesia, a host of citizen-led approaches have emerged ahead of government process transformation efforts. This global expert team (GET) note examines case studies of digital-era governance (DEG), a concept put forward by Dunleavy, further developed by means of examples from Indonesia focusing on demand-side approaches to stimulate improvements in public sector performance.
Non-monetary Awards for Public Sector Programs and Institutions : Survey of Selected International Experience
2010-04, Watkins, Joanna, Beschel, Robert
This guide presents a range of non-monetary award programs to recognize performance improvements in government programs, initiatives, and agencies. Nine award programs are drawn from Canada, Ireland, Abu Dhabi, the Philippines, the United States and Jordan. Each of the programs are analyzed along the following dimensions: objectives, target applicants, award categories, selection criteria, participation, selection process, type of reward, year of establishment, and number of awards given per year. Individual program details along these dimensions are available. The first section presents the theoretical background on how non-monetary award programs function, their expected benefits, and guiding principles to harness the potential benefits of such a program. The second section highlights the findings from the analysis of the nine programs along the key dimensions.