Several governments around the world
have recently established delivery units at the center of
government to drive performance improvements. This
development may be in addition to whole-of-government
reforms to improve performance, such as citizen charters,
service agreements, or performance reporting. Given rising
interest in public sector performance innovations, this note
provides an overview of center-of-government delivery unit
arrangements, including key factors for success, with a
particular focus on one of the first incarnations of a
central delivery unit - the United Kingdom's Prime
Minister's Delivery Unit (PMDU).
This brief describes in detail
Canada's policy on alternative service delivery and
service delivery reviews in the UK, such as the prior
options reviews, better quality services and best value
reviews, market testing, and fundamental expenditure
reviews. Links are provided to relevant documents and case studies.
This note presents a number of different
country experiences with functional reviews and alternative
service delivery, and provides a conceptual framework from
which to select appropriate cases for further analysis.