GET Note
18 items available
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The GET Note -- Recently Asked Questions Series captures the knowledge and advice from individual engagements of the World Bank’s Global Expert Team (GET) on Public Sector Performance.
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Publication
Driving Performance through Center of Government Delivery Units
(Washington, DC, 2010-11)Several governments around the world have recently established delivery units at the center of government to drive performance improvements. This development may be in addition to whole-of-government reforms to improve performance, such as citizen charters, service agreements, or performance reporting. Given rising interest in public sector performance innovations, this note provides an overview of center-of-government delivery unit arrangements, including key factors for success, with a particular focus on one of the first incarnations of a central delivery unit - the United Kingdom's Prime Minister's Delivery Unit (PMDU). -
Publication
Overview of Public Sector Performance Assessment Processes in Japan
(World Bank, Washington, DC, 2010-08)The Government of Japan began introducing evaluation techniques in 2001 within the context of a Central Government reform program that involved the establishment of new ministries and the integration and abolition of existing ministries. Japans approach emphasizes assessing policies and activities, and then incorporating results into future planning and budgeting, with a focus on making public sector programs and activities more efficient. This is a synopsis of Japans experience with public sector performance assessment processes between 2001 and 2010. This note presents a range of initiatives underway in Japan, including policy and activity evaluation, as well as the spending review exercise designed to make public sector service delivery more efficient. The intention of this note is not to necessarily endorse Japans approach, but rather to document it as a case study. -
Publication
Non-monetary Awards for Public Sector Programs and Institutions : Survey of Selected International Experience
(World Bank, Washington, DC, 2010-04)This guide presents a range of non-monetary award programs to recognize performance improvements in government programs, initiatives, and agencies. Nine award programs are drawn from Canada, Ireland, Abu Dhabi, the Philippines, the United States and Jordan. Each of the programs are analyzed along the following dimensions: objectives, target applicants, award categories, selection criteria, participation, selection process, type of reward, year of establishment, and number of awards given per year. Individual program details along these dimensions are available. The first section presents the theoretical background on how non-monetary award programs function, their expected benefits, and guiding principles to harness the potential benefits of such a program. The second section highlights the findings from the analysis of the nine programs along the key dimensions. -
Publication
Options for Restraining the Wage Bill (While Preserving Essential Service Delivery)
(World Bank, Washington, DC, 2009-12)Nearly every personnel and pay system has some slack in it, either fiscal excess or staff positions (vacant or otherwise) that are not essential. The key is to look for targeted measures that produce savings and reduce the wage bill, without adversely affecting service delivery. -
Publication
Service Delivery Reviews in Canada and the U.K.
(Washington, DC, 2009-08)This brief describes in detail Canada's policy on alternative service delivery and service delivery reviews in the UK, such as the prior options reviews, better quality services and best value reviews, market testing, and fundamental expenditure reviews. Links are provided to relevant documents and case studies. -
Publication
Comparative Experiences with Functional Reviews and Alternative Service Delivery
(Washington, DC, 2009-08)This note presents a number of different country experiences with functional reviews and alternative service delivery, and provides a conceptual framework from which to select appropriate cases for further analysis.