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Publication
Capturing Solutions for Learning and Scaling Up: Documenting Operational Experiences for Organizational Learning and Knowledge Sharing
(Washington, D.C.: World Bank, 2017-07-19)Is your organization missing important lessons from its operational experiences? This step-by-step guide shows you how to systematically capture such knowledge and use it to inform decision making, support professional learning, and scale up successes. The captured lessons--knowledge assets, the central element needed for learning--are consistently formatted documents that use operational experience to answer a specific question or challenge. The guide describes how to create and use knowledge assets in five steps: (1) identify important lessons learned by participants, (2) capture those lessons with text or multimedia documents, (3) confirm their validity, (4) prepare them for dissemination, and (5) use them for sharing, replication, and scaling up. Included tools, templates, and checklists help you accomplish each step. -
Publication
The Art of Designing and Implementing Study Tours: A Guide Based on the Art of Knowledge Exchange Methodology
(World Bank, Washington, DC, 2017)Designing and implementing study tours that get results can be a big undertaking. This guide, the art of designing and implementing study tours, aims to take out the guesswork by breaking down the process into simple steps. The study tour guide is written specifically for those who broker or coordinate or facilitate Study Tours between knowledge seekers and knowledge providers. A study tour is a learning journey for both the knowledge providers and seekers as it truly taps into the power and potential of peer-to-peer learning. When designing a study tour, it is useful to consider the different needs and characteristics of these two groups separately. Based on the World Bank Group’s flagship publication, the art of knowledge exchange: a results-focused planning guide for development practitioners, this study tour guide benefits greatly from the tried and tested roadmap and results-focused methodology of the art of knowledge exchange. It is an effort to delve deeper into one of the knowledge exchange instruments from the Art of Knowledge Exchange Toolbox, and provide detailed guidance on how to design and implement study tours for higher development impact. Based on the World Bank Group’s flagship publication. This study tour guide benefits greatly from the tried and tested roadmap and results-focused methodology of the art of knowledge exchange. It is an effort to delve deeper into one of the knowledge exchange instruments from the art of knowledge exchange toolbox, and provide detailed guidance on how to design and implement study tours for higher development impact. This guide uses a primary case study, study tour in Action, to illustrate the five steps in the art of knowledge exchange methodology. These five steps, anchor, define, design, implement, and evaluate, provide the roadmap for effective Study Tours that get results. The guide also highlights four additional examples to illustrate how study tours have supported development outcomes when systematically designed and integrated as a part of a larger change process. -
Publication
Becoming a Knowledge-Sharing Organization: A Handbook for Scaling Up Solutions through Knowledge Capturing and Sharing
(World Bank, Washington, DC, 2016-11-02)This volume offers a simple, systematic guide to creating a knowledge sharing practice in your organization. It shows how to build the enabling environment and develop the skills needed to capture and share knowledge gained from operational experiences to improve performance and scale-up successes. Its recommendations are grounded on the insights gained from the past seven years of collaboration between the World Bank and its clients around the world—ministries and national agencies operating in various sectors—who are working to strengthen their operations through robust knowledge sharing. While informed by the academic literature on knowledge management and organizational learning, this handbook’s operational background and many real-world examples and tips provide a missing, practical foundation for public sector officials in developing countries and for development practitioners. However, though written with a public sector audience in mind, the overall concepts and approaches will also hold true for most organizations in the private sector and the developed world.