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  • Publication
    Capturing Solutions for Learning and Scaling Up: Documenting Operational Experiences for Organizational Learning and Knowledge Sharing
    (Washington, D.C.: World Bank, 2017-07-19) Janus, Steffen Soulejman
    Is your organization missing important lessons from its operational experiences? This step-by-step guide shows you how to systematically capture such knowledge and use it to inform decision making, support professional learning, and scale up successes. The captured lessons--knowledge assets, the central element needed for learning--are consistently formatted documents that use operational experience to answer a specific question or challenge. The guide describes how to create and use knowledge assets in five steps: (1) identify important lessons learned by participants, (2) capture those lessons with text or multimedia documents, (3) confirm their validity, (4) prepare them for dissemination, and (5) use them for sharing, replication, and scaling up. Included tools, templates, and checklists help you accomplish each step.
  • Publication
    The Art of Designing and Implementing Study Tours: A Guide Based on the Art of Knowledge Exchange Methodology
    (World Bank, Washington, DC, 2017) Kumar, Shobha; Watkins, Ryan
    Designing and implementing study tours that get results can be a big undertaking. This guide, the art of designing and implementing study tours, aims to take out the guesswork by breaking down the process into simple steps. The study tour guide is written specifically for those who broker or coordinate or facilitate Study Tours between knowledge seekers and knowledge providers. A study tour is a learning journey for both the knowledge providers and seekers as it truly taps into the power and potential of peer-to-peer learning. When designing a study tour, it is useful to consider the different needs and characteristics of these two groups separately. Based on the World Bank Group’s flagship publication, the art of knowledge exchange: a results-focused planning guide for development practitioners, this study tour guide benefits greatly from the tried and tested roadmap and results-focused methodology of the art of knowledge exchange. It is an effort to delve deeper into one of the knowledge exchange instruments from the Art of Knowledge Exchange Toolbox, and provide detailed guidance on how to design and implement study tours for higher development impact. Based on the World Bank Group’s flagship publication. This study tour guide benefits greatly from the tried and tested roadmap and results-focused methodology of the art of knowledge exchange. It is an effort to delve deeper into one of the knowledge exchange instruments from the art of knowledge exchange toolbox, and provide detailed guidance on how to design and implement study tours for higher development impact. This guide uses a primary case study, study tour in Action, to illustrate the five steps in the art of knowledge exchange methodology. These five steps, anchor, define, design, implement, and evaluate, provide the roadmap for effective Study Tours that get results. The guide also highlights four additional examples to illustrate how study tours have supported development outcomes when systematically designed and integrated as a part of a larger change process.
  • Publication
    Becoming a Knowledge-Sharing Organization: A Handbook for Scaling Up Solutions through Knowledge Capturing and Sharing
    (World Bank, Washington, DC, 2016-11-02) Janus, Steffen Soulejman
    This volume offers a simple, systematic guide to creating a knowledge sharing practice in your organization. It shows how to build the enabling environment and develop the skills needed to capture and share knowledge gained from operational experiences to improve performance and scale-up successes. Its recommendations are grounded on the insights gained from the past seven years of collaboration between the World Bank and its clients around the world—ministries and national agencies operating in various sectors—who are working to strengthen their operations through robust knowledge sharing. While informed by the academic literature on knowledge management and organizational learning, this handbook’s operational background and many real-world examples and tips provide a missing, practical foundation for public sector officials in developing countries and for development practitioners. However, though written with a public sector audience in mind, the overall concepts and approaches will also hold true for most organizations in the private sector and the developed world.
  • Publication
    Designing a Multi-Stakeholder Results Framework : A Toolkit to Guide Participatory Diagnostics and Planning for Stronger Results and Effectiveness
    (World Bank, Washington, DC, 2013-11) World Bank Institute
    This toolkit provides guidance to strengthen the results and effectiveness of multi-stakeholder development planning, including practical tools and processes. The toolkit guides collaborative steps, such as setting goals, diagnosing institutional problems and monitoring outcomes, all to produce a multi-stakeholder, outcome-based results framework to prepare a development strategy or plan and to implement with a strong result focus. It also includes guidance to use the results framework to highlight potentially high-impact areas for strengthening multi-stakeholder activities and to integrate monitoring and budget planning to a common set of outcomes. The toolkit gives special attention to the fragile context for development practitioners working in this area. The toolkit modules provide customizable resources to create a multi-stakeholder, outcome-based results framework. The modules can be used together as a complete resource or separately, focusing on modules that are of immediate interest. Although WBI originally developed the modules to support strategy design at the national level, they can also guide multi-stakeholder planning for results in other settings or key sectors where actors have diverse perspectives, with appropriate adjustments.
  • Publication
    The Art of Knowledge Exchange : A Results-Focused Planning Guide for Development Practitioners
    (World Bank, Washington, DC, 2012) Kumar, Shobha; Leonard, Aaron
    Knowledge exchange, or peer-to-peer learning, is a powerful way to share, replicate, and scale up what works in development. Development practitioners want to learn from the practical experience of others who have gone through, or are going through, similar problems. This guide emphasizes empowering local agents through experiential learning with peers from their own and other countries, by following a strategic, results-oriented approach to learning based on the World Bank institute's capacity development and results framework. Knowledge exchange can be used as part of a change process to powerful effect. But like any good capacity building approach, it should be anchored in the broader development context and your clients' needs should drive the agenda. The development goal focuses on the major objective your clients hope to achieve. It derives from a long-term regional, national, or local development strategy. The knowledge exchange initiative should bring your clients closer to realizing this goal, by targeting the institutional constraints preventing its achievement. The development goal therefore guides the design of your knowledge exchange. An effective development goal is locally owned and provides clear economic and social value to targeted beneficiaries. It's important to recognize that a knowledge exchange initiative will not result in the development goal, but should contribute to it. In some instances, knowledge exchange can be used to build group consensus on a development goal itself.
  • Publication
    Telecommunications Regulation Handbook : Tenth Anniversary Edition
    (World Bank and the International Telecommunication Union, Washington, DC, 2011) Blackman, Colin; Srivastava, Lara; Blackman, Colin; Srivastava, Lara
    Communications are an essential means for reaching the, bottom of the Pyramid, and enabling individuals to reduce poverty and improve the quality of their lives. We currently live in a world in which more Africans have access to a mobile phone than to any other utility or infrastructure service. This widespread technological dissemination creates new opportunities across all segments of society, but also presents new challenges requiring adaptable strategies. Today's communications landscape is vastly different from the environment in which we developed the first telecommunications regulation handbook ten years ago. Competitive and open communications markets have created opportunities in countries that previously lagged behind. Competitively priced and technologically varied service offerings have allowed businesses to compete and thrive globally. However, there are still serious market gaps (such as providing widespread high speed broadband services at affordable prices and connectivity to remote areas), that, when coupled with evolving and converging technologies, pose challenges to policymakers and regulators. This new edition of the telecommunications regulation handbook captures the new market and regulatory strategies to optimize investment in broadband networks and Information and Communication Technology, or ICT services. As the following chapters show, many of the evolutionary and revolutionary changes in regulation that made possible the mobile miracle of connecting 5 billion users worldwide with access to ICTs, as well as over a billion fixed and mobile broadband subscribers, are still valid today. But for markets to truly flourish, regulators also need new, inspired regulatory approaches that are as innovative as the technologies they regulate.
  • Publication
    Poverty Reduction with Strategic Communication: Moving from Awareness Raising to Sustained Citizen Participation
    (World Bank, Washington, DC, 2011) Mozammel, Masud; Mozammel, Masud
    The role of communication in Poverty Reduction Strategy (PRS) processes has evolved since 2000. The introduction of new communication channels for public policy debate has empowered a wide array of stakeholders who previously were absent or marginal in the development agenda. Initially, consultations were mainly a donor-led requirement, often done to access Heavily Indebted Poor Country (HIPC) funding quickly. This experience led to the recognition that more can be gained by working in partnership with other stakeholders. This publication updates a 2005 review of communication in PRSs. It includes four country case studies (Ghana, Tanzania, Moldova, and Nepal) and a regional analysis of Latin America and the Caribbean. It explores how the use of strategic communication has expanded beyond the PRS and is now being integrated into national development planning and implementation. Many of these strategies are shifting their focus from a 'dissemination and publicity strategy' to a 'communication program' that emphasizes information intervention beyond the traditional campaign, workshop or seminars. Compared with the 2005 review, the main difference is the institutionalization of communication, moving beyond the one-time experience for the first set of PRSs to broader, deeper sustained communication in support of poverty reduction and national development strategies. A second major difference is expanding beyond communication and participation in PRS formulation to PRS implementation, monitoring, and evaluation. The challenges of communication in national development strategies both within and between government, civil society, and donors correspond to some of the key challenges of the PRS initiative, how to create a genuinely participatory, and comprehensive process. Donor harmonization and aid coordination have improved government-donor relations, but both parties need to forge a new relationship with civil society for the more ambitious agenda to promote good governance.
  • Publication
    A Model for Calculating Interconnection Costs in Telecommunications
    (Washington, DC: World Bank and the Public–Private Infrastructure Advisory Facility, 2004) Um, Paul Noumba; Gille, Laurent; Simon, Lucile; Rudelle, Christophe
    Since the past decade, several Sub-Saharan African governments, through technical assistance provided by the World Bank and other donors, have undertaken to reform their telecommunications sectors, by implementing market liberalization policies, privatizing the incumbent public operator, and creating autonomous and independent regulatory bodies. The core objective of these reforms is to significantly improve access, and affordability, to telecommunications services on the basis of the assumption that a more friendly and predictable business environment will attract more private investment. However, the provision of interconnection services, on fair and efficient terms, has rapidly emerged as a main bottleneck. In fact, new legislation and regulations enacted in Sub-Saharan Africa recognize the interconnection rights ascribed to all telecommunications service providers and network operators. In addition, these regulations also request the incumbent fixed operator to supply interconnection services to new entrants on a fair and competitive basis. Despite the clarity and soundness of the legislative provisions in that respect (cost oriented, nondiscriminatory, fair, and transparent), the number of interconnection disputes has increased, and long-lasting interconnection disputes have discredited the reputation and credibility of new regulatory regimes.
  • Publication
    Information Technology Security Handbook
    (Washington, DC: World Bank, 2003) Sadowsky, George; Dempsey, James X.; Greenberg, Alan; Mack, Barbara J.; Schwartz, Alan
    Informational and Communication Technologies (ICT) plays a fundamental role for social and economic development. Similarly, it is recognized that there cannot be an effective use of ICT in the absence of a safe and trusted ICT environment. Thus, IT security plays a prime role in helping creating the environment needed to set the ground for implementing successful national ICT plans, e-Government or e-Commerce activities, as well as sectoral projects, such as, for example, in the areas of education, health, or finance. IT security is a complex topic and evolves almost as fast as technology does. The authors provide technology-independent best practices, as well as recommendations for particular IT environments. As technology evolves, the accompanying web site (www.infodev-security.net) will provide updates as appropriate, allowing for a constant dissemination of developments in the field of IT security. The book is composed of five parts, each of which can be read independently. After an introduction to general issues of IT security, the book addresses issues relevant specifically to individuals, small and medium organizations, government, and technical administrators. Although most of the research and publications on IT security comes from developed countries, the authors have attempted to provide practical guidance applicable anywhere and to include examples from developing countries.
  • Publication
    Telecommunications Regulation Handbook
    (Washington, DC: World Bank, 2000-11) Intven, Hank; Intven, Hank
    In recognition of the fundamental importance of an appropriate regulatory environment to accelerate connectivity, and access to information services, this handbook provides a practical reference source, on the methods used to regulate the telecommunications sector around the world, emphasizing best practices. The focus is on practices that promote the efficient supply of telecommunications services in a competitive marketplace. It offers a useful compilation of descriptions, and analyses of regulatory practices, and approaches applied in a wide range of countries. The handbook outlines the various factors that motivated the liberalization of telecommunications markets, i.e., increased growth, and fast innovations for better services; the need to expand and upgrade telecommunications networks with new services; growth of the Internet; of mobile and other wireless services; and, of international trade in telecommunications services. These factors compelled regulatory objectives to foster competitive markets to promote efficient supply of telecommunications, and quality at affordable prices. To this end, licensing telecommunications services, interconnection, price regulation, competition policy, and universal service are presented to form the framework for telecommunications regulation.