Other Public Sector Study

328 items available

Permanent URI for this collection

https://hdl.handle.net/10986/2206

Items in this collection

Now showing 1 - 5 of 5

Delivering Together: Using Indonesia's Village Law to Optimize Frontline Service Delivery
(World Bank, Washington, DC, 2021-08-19) World Bank
Over the past twenty years, Indonesia has pursued an ambitious policy agenda for decentralization. Indonesia's subnational governments play a key role in providing frontline services. In 2014, Indonesia's Village Law ushered in a new chapter in the country's decentralization agenda. The law establishes a legal and financial foundation for villages to contribute to Indonesia's rural development. In 2020, village transfers accounted for around ten percent of all subnational transfers, playing an important role in Indonesia's Coronavirus (COVID-19) response strategy. Despite these positive results, several frontier issues in the overall decentralization agenda hinder villages' contributing potential to improving frontline service delivery. This report categorizes these structural challenges into four broad categories of regulatory challenges, coordination gaps, limited capacity building systems, and fragmentation in accountability systems. The report aims to show how overcoming these structural challenges can enable the government to institutionalize systems of accountability and participation into its wider service delivery framework.
Leveraging ICT Platforms to Foster Citizen Engagement For Enhanced Public Accountability: The Korean Experience
(World Bank, Washington, DC, 2019-05-10) Bae, You-Jin; Choi, Seung Won; Kim, Min Jeong; Kim, Seongjun
This learning note aims to document the experience of the Board of Audit and Inspection of Korea (BAI) and the online administrative appeals hub system of Korea’s Central Administrative Appeals Commission (CAAC) in leveraging ICT platforms for citizen engagement. The note both analyzes participatory practices and examines how the use of ICT platforms contributed to enhance public outreach by making citizen engagement in public accountability more cost-effective, scalable, transparent, and inclusive. The learning note targets accountability institutions (such as supreme audit institutions, anti corruption agencies,and so on), as well as representatives from civil society organizations and citizens around the world interested in knowing more about the experience of Korea, including the challenges and opportunities, in leveraging ICT tools to foster citizen engagement for enhanced public accountability.
Digital Government and Open Data Readiness Assessment
(World Bank, Washington, DC, 2019-02) World Bank; Government of Vietnam
This report, composed of two separate themes of Digital Government Readiness Assessment (DGRA) and Open Data Readiness Assessment (ODRA), is intended to help government assess their digital environments and frame their own strategies.In order to assess the potential for a Digital Enabling Government Initiative (DEGI) for Vietnam, this report compiles two chapters of aforementioned DGRA and ODRA. Specifically, it assesses potential opportunities and challenges of improving digital government and open data initiatives in the country. Although DGRA and ODRA are two separate assessments with different dimensions evaluated, they take a similar methodological approach from a broader point of view, starting with the desk research and later expanding to scoping mission. Therefore, both chapters of DGRA and ODRA are similar in format but outlined in respective assessment dimension and individual indicators. Since its onset in the fall of 2017, intensive desk research was conducted, and a field mission was carried out to confirm preliminary findings and uncover additional insight during a specific period in time, which means that during the course of analysis and writing additional developments could have been made. This is similar to the United Nations global e-government development report, which assesses progress during a “snapshot” in time.DGRA, the first part of the report, aims to evaluate Vietnam’s current potential for digital government development across seven key dimensions of leadership and governance; user focus; business process change; capabilities; culture and skills; shared infrastructure; data driven; and cybersecurity, privacy and resilience. Meanwhile, ODRA assesses Vietnam’s open data policy through evaluating eight different dimensions of leadership; policy/legal framework; institutional structure; data within government; demand; citizen engagement; funding; and infrastructure.The DGRA chapter focuses on digital government, which is a core part of Digital Economy as public sector delivers information and services more effectively and make them accessible to its citizens.The DGRA also measures the citizen’s demand for digital government services as well as integration and infrastructure policies to delve deeper into the opportunities and challenges the country faces in its digital development journey. The assessment includes a step-by-step analysis of specific components of digital government and presents an action plan to address the challenges identified for improvement.ODRA, the second part of the report, focuses on the country’s open data policy. Open data refers that the data must be both legally and technically open to public, thus placed in the public domain or under liberal terms of use with minimal restrictions, and that the data is published in machine-readable and preferably in non-proprietary electronic formats, which enables everyone to access and use data with freely available software tools.This report, bringing DGRA and ODRA assessments altogether, aims to help raise awareness of digital government and open data, two critical topics as Vietnam prepares its next step for the fourth industrial revolution (Industry 4.0). Further, it hopes to serve as a useful resource for the top government leadership in identifying areas of relative strengths and weaknesses to help improve digital government and open data at the same time.
Enhancing Public Sector Performance: Malaysia’s Experience with Transforming Land Administration
(World Bank, Kuala Lumpur, 2017-11) World Bank Group
This report is part of the series focusing on documenting the lessons from Malaysia for other developing countries in improving their public-sector management. These lessons include those at the center of government, such as the delivery unit method applied to the implementation of the national priorities, or implementing the elements of performance-based budgeting, as well as deeper analysis of specific approaches in various sectors. Strategies for improving public sector performance will differ in education, health, public transport, or land administration. Yet at this sectoral juncture, public sector management has the most direct impact on service delivery and citizens’ outcomes. This report focuses on land policies and land administration services because they are key for good governance. They are fundamental for secure land rights, developing land markets and managing land resources in a manner that best contributes to economic growth, efficient public sector service delivery, environmental protection, and social cohesion and security. Land and buildings generally represent between half and three quarters of the national wealth in all countries. The importance of secure land rights and good land administration have been recognized in several international forums including the 2030 Sustainable Development Goals (SDGs), the United Nations Committee on Food Security and the World Bank and International Federation of Surveyors (FIG) Fit for Purpose Land Administration publication.
From Pork to Performance
(World Bank, Washington, DC and AidData, 2016-06) Custer, Samantha; Rahemtulla, Hanif; Kaiser, Kai-Alexander; van den Brink, Rogier
From pork to performance illuminates the politics of how public resources are spent and the difficulty of the ‘last mile’ of service delivery. Crumbling facilities, absentee teachers, and roads to nowhere waste resources and retard development in many countries around the world. These failures in last mile service delivery underscore a more intractable development problem, a breakdown in accountability relationships, as politicians and civil servants act with impunity to extract private benefits at the expense of public goods. This study examines the extent to which technology and transparency can disrupt this low accountability status quo through turning information into collective action to improve government performance by strengthening the accountability relationships between politicians, service providers and citizens. In 2010, a new president came to power in the Philippines with a compelling message, ‘no corruption, no poverty’, and embraced open government as a vehicle to burn avenues of retreat and advance governance reforms. This study features examples from five sectors, education, reconstruction, roads, municipal development, and tax collection – where government champions sought to open up the black box of service delivery and use digital platforms to disclose data and strengthen accountability. This research provides guidance for public, private, and civil society leaders committed to using technology and transparency to curb pork-barrel politics and create digital dividends for their communities. The study combines rigorous political economy analysis with practical diagnostic tools and recommendations for open government initiatives to go deeper in the Philippines and around the world.