Other Public Sector Study

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    e-Gov Assessment in Republika Srpska: Rapid Assessment Results
    (Washington, DC, 2023-11-13) World Bank
    This report, which is funded by the EU under the Support to Public Sector Management Reform Project in BiH, presents an assessment of e-services and key enablers that underpin an efficient and user-centric digital government in the RS, including recommendations for further development. The assessment was conducted at the request of and in close collaboration with the RS Ministry of Scientific and Technological Development, Higher Education and Information Society (MNRVOID). The report is meant to inform the RS Government’s future reform plans in the area of digitization.
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    West Bank and Gaza Data Governance Framework Assessment
    (Washington, DC: World Bank, 2023-09-26) World Bank
    Data serves many purposes in the public sector: first as infrastructure that supports services and enables transactions between diverse stakeholders in a network, from government to businesses and to citizens; and second as an evidence base for governance and decision-making. Most recently, the value of data was demonstrated through efforts to manage the COVID-19 pandemic using data to aid in disease contact tracing, provide information, guide policies, and inform spending of funds. Public sector and government data sources such as censuses, national surveys, and administrative data, combined with data produced by the private sector helping to fill data gaps, provide timelier and finer-scale assessments of programs and policies, and serve public policy and development needs. Businesses can create value from government data by integrating it with data produced by the private sector. This highlights the importance of efficient and effective data sharing, reuse, and interoperability between different actors to better realize development objectives. This report describes the key findings on: leadership on data use and sharing in the government; key enablers for better public sector data use; key legal, regulatory, and policy safeguards that facilitate the trusted use, reuse, and sharing of data in a safe and secure manner; key stakeholders and their role and responsibilities in the data governance framework; and a proposed action plan.
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    Reaching the Potential for the Digital Economy in Africa: Digital Tools for Better Governance
    (Washington, DC: World Bank, 2023-08-28) Alcaide, Maria Delfina ; Anderson, James ; Kramer, Michael ; LaCascia, Hunt ; Mells, Travis ; Valentine, Justin ; La Cascia, Joseph Huntington
    That digital technologies can be tools for better governance is widely accepted - the degree to which they can meet their potential in Africa in the near future is an open question. Are the countries in Africa caught in a trap with digital progress limited by the very governance problems that such technologies could address? Or have they already progressed with large leaps forward? What are the factors that limit progress from being even faster? This study examines the progress and challenges in establishing the analog foundations for the use of digital technologies for better governance in Africa, and the degree of implementation of those GovTech tools. It covers the use of digital tools for providing information to the public, for streamlining the provision of government services including those related to taxation and business and land registration, courts and one-stop shops, digital identification systems, and interoperability between systems. The report similarly covers the use of digital tools for strengthening participation in policy making, accountability systems including grievance redress, and control of corruption. Finally, the report examines the adoption of electronic government procurement (eGP), as well as the procurement of IT systems by governments. The report concludes with recommendations for reaching the potential for the use of digital tools for better governance in Africa.
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    Toward More People-Centered Service Delivery: Opportunities for the National ID System in Lesotho
    (Washington, DC, 2022-05) World Bank
    This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services.
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    ID4D Global Dataset 2021, Volume 1: Global ID Coverage Estimates
    (Washington, DC: World Bank, 2022) Clark, Julia ; Metz, Anna ; Casher, Claire
    This paper aims to estimate the number of people globally who do—and do not—have government-recognized proof of identity (“ID”). This work is an update to the most recent estimate produced in 2018, which found that just under 1 billion people did not have an ID. The World Bank’s Identification for Development (ID4D) Initiative collected new data for this analysis: two rounds of survey-based data on ID ownership for adults (in partnership with the Global Findex Survey), as well as new administrative data acquired through outreach to ID authorities. By incorporating this data with the data sources used in 2018 and updating the methodology accordingly, we find that as of 2021 there are just under 850 million people globally without official proof of their identity. Around half are children, and the vast majority live in lower-income countries in Africa and South Asia. Analysis using individual-level survey data demonstrates that these 850 million are at a high risk of exclusion from basic services and economic opportunities and are among the most marginalized in their communities. Bridging this ID ownership gap is thus critical for ending extreme poverty, promoting shared prosperity, and realizing the global commitment to “Leave No One Behind.”
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    The World Bank's Support for Subnational Governance in Large Federal Countries: Lessons Learned from Argentina, Brazil and Nigeria
    (World Bank, Washington, DC, 2022) Stoykov, Petar Georgiev ; Yilmaz, Serdar
    Limited local tax revenue and low public sector efficiency are two critical problems of public sector management and key constraints for the economic and social development of many subnational governments in large federal countries. To create fiscal space without compromising macroeconomic stability and fiscal sustainability, there is a need for reforms that lead to better use of public resources and improved expenditure efficiency through reforms in budgeting, procurement, and tax administration. This note presents lessons learned from the World Bank’s subnational governance projects in three large federal countries - Argentina, Brazil and Nigeria - between 2008-2017. These lessons learned can be useful in shaping the design of future subnational governance projects in other federal countries, particularly those projects seeking to improve service delivery, public expenditure systems and core governance institutions.
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    Federated Ecosystems for Digital ID: Current Approaches and Lessons
    (Washington, DC: World Bank, 2022) World Bank
    The focus of this paper is on federations that provide digital ID credentials and services recognized by governments for official purposes, in other words, accessing government services, and may also be accepted or required for certain services in the private sector that require higher levels of assurance—for example, the opening of a bank account. Other forms of digital ID and federation provided and used only by private sector entities—such as using Facebook, Amazon, or Google accounts to log-in to other websites or services on the internet via federation protocols—are not considered here.
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    Strategic Communications for Identification Systems: Guidance Note
    (Washington, DC: World Bank, 2022) World Bank
    This guidance note unpacks how strategic communications can enhance the design, implementation, and delivery of identification (ID) systems that are inclusive and trusted. When leveraged holistically, strategic communications can help governments engage effectively with relevant actors throughout the lifecycle of an ID system, including stakeholders on the supply side of ID administration, such as government and private sector implementing entities, and those on the demand side, namely the people that an ID system is intended to serve. Effective communication with relevant actors sows the seeds for public awareness about an ID system, which ultimately helps boost engagement through increased access, both of which are fundamental to achieving the United Nations Sustainable Development Target 16.9 on the provision of legal identity for all. This note builds on best practices for communications outlined in the ID4D Practitioner’s Guide to offer governments and ID system practitioners a more in-depth perspective on how to craft an effective strategy and implementation framework. In doing so, the guide highlights essential components for a communications strategy; spotlights cross-country campaigns specific to ID systems and beyond to demonstrate the breadth of potential approaches; and provides practical tools, such as terms of references and a measurement framework, that can support practitioners as they transform ideas into action.
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    Brazil : The SOL-ution for Smart Community Procurement: Simple, Efficient, and Transparent Government Systems
    (Washington, DC : World Bank, 2022) World Bank
    SOL is the Portuguese acronym for Online Bidding Solution (Solução Online de Licitação). SOL is a GovTech solution for community-level procurements carried out under community-driven development (CDD) projects, and it addresses the procurement challenges that the communities usually face. Piloting SOL in selected projects in Brazil showed the app’s potential to increase the efficiency, transparency, and governance of the procurement process. The app facilitates the connection between community associations and their suppliers and automates the full procurement process. In addition, as all procurement data is generated and safely stored in the app, the app enhances the audit capacity of governments and the World Bank. Given the many positive results, SOL is to be upgraded with new features and translated into other languages to facilitate scale-up and use by other countries, including in Latin America and the Caribbean.
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    Public Sector Employment and Compensation: An Assessment Framework
    (World Bank, Washington, DC, 2021-12-21) World Bank
    This paper aims to provide a framework for conducting public sector employment and compensation assessments that can help develop evidence-based reforms. Such a framework is necessary given growing debt distress and the need for greater expenditure efficiency in many of the World Bank’s client countries, and also due to the urgency for addressing global challenges like pandemics, climate change, building human capital, and reducing inequality, all of which require a strong role for the public sector.