Other Public Sector Study

314 items available

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http://hdl.handle.net/10986/2206

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Toward More People-Centered Service Delivery: Opportunities for the National ID System in Lesotho

(Washington, DC, 2022-05) World Bank

This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services.
Building SOE Crisis Management and Resilience: Emerging Practices and Lessons Learned During the COVID-19 Crisis

(Washington, DC, 2021-09) World Bank

This note is one of a series produced by the World Bank’s Governance Global Practice to help client countries address the impact of the Coronavirus disease 2019 (COVID-19) pandemic on their economies and governance structures. Addressed to central governments and the management of individual state-owned enterprises (SOEs), this note analyses the implications of the COVID-19 crisis for the public sector and provides guidance on how governments and SOEs can use this crisis to build or strengthen their crisis response systems. Suggested measures involve calibrating risks and introducing proper risk management systems, ensuring business continuity and resilience in emergency situations, as well as supporting the ability of public enterprises to bounce back in the post-crisis environment. This note draws on existing World Bank analysis of emerging global trends in governments’ COVID-19 response measures as pertains to SOEs. It includes practical recommendations that can be considered for implementation by governments and by individual SOEs. In addition, the note lists examples of policy measures that can potentially be supported through the World Bank’s budget support operations.
Impact of the COVID-19 Pandemic on Municipal Finance

(Washington, DC: World Bank, 2021-06-30) World Bank

City local governments have been facing multiple challenges due to the COVID-19 pandemic to secure adequate financial resources for response and recovery. This report assesses the impact of the pandemic on local governments’ financial situations through cross-country analysis and comparison. Three indicative types of local government adjustments are discussed and scenario analysis is used to highlight the risks and uncertainties associated with the pandemic’s impact and subsequent economic recovery.
The Gambia Integrated State-Owned Enterprises Framework (iSOEF) Assessment

(Washington, DC: World Bank, 2021-06-29) World Bank

This report applies the new World Bank integrated State-Owned Enterprises Framework (iSOEF) methodology to assess The Gambia´s SOE sector and its current reform trends. The report provides one of the first comprehensive applications of the World Bank’s new iSOEF methodology in Africa by providing first a landscape of SOEs in The Gambia, and then addressing key aspects for assessing SOEs, namely: “Effects on Markets”; “Fiscal Impact”; and “Corporate Governance and Accountability Mechanisms”. Leveraging the World Bank’s expertise across its Equitable Growth, Finance, and Institutions (EFI) Vice Presidency, this multidimensional assessment looks at the interrelationships of the challenges and opportunities faced by the Gambia´s SOEs to propose holistic and sequenced recommendations to strengthen their governance and performance. The primary audience of the iSOEF is the Government of The Gambia, in particular the Ministry of Finance and Economic Affairs (MOFEA) and other relevant stakeholders.
From Pork to Performance

(World Bank, Washington, DC and AidData, 2016-06) Custer, Samantha ; Rahemtulla, Hanif ; Kaiser, Kai-Alexander ; van den Brink, Rogier

From pork to performance illuminates the politics of how public resources are spent and the difficulty of the ‘last mile’ of service delivery. Crumbling facilities, absentee teachers, and roads to nowhere waste resources and retard development in many countries around the world. These failures in last mile service delivery underscore a more intractable development problem, a breakdown in accountability relationships, as politicians and civil servants act with impunity to extract private benefits at the expense of public goods. This study examines the extent to which technology and transparency can disrupt this low accountability status quo through turning information into collective action to improve government performance by strengthening the accountability relationships between politicians, service providers and citizens. In 2010, a new president came to power in the Philippines with a compelling message, ‘no corruption, no poverty’, and embraced open government as a vehicle to burn avenues of retreat and advance governance reforms. This study features examples from five sectors, education, reconstruction, roads, municipal development, and tax collection – where government champions sought to open up the black box of service delivery and use digital platforms to disclose data and strengthen accountability. This research provides guidance for public, private, and civil society leaders committed to using technology and transparency to curb pork-barrel politics and create digital dividends for their communities. The study combines rigorous political economy analysis with practical diagnostic tools and recommendations for open government initiatives to go deeper in the Philippines and around the world.
Reconstruction and Recovery Planning in the Aftermath of Typhoon Haiyan (Yolanda)

(Washington, DC, 2014-10-01) World Bank Group

This report summarizes the just-in-time advice provided by the World Bank to the government of the Philippines (GoP) immediately after Typhoon Haiyan. The Bank helped the National Economic and Development Authority (NEDA) develop the Reconstruction Assistance on Yolanda (RAY) plan, providing recommendations and sharing international good practice on key aspects of recovery and reconstruction, including institutional arrangements for recovery implementation, use of remote damage assessment, resilient recovery, and reconstruction of housing, buildings, roads, and other infrastructure. The report is divided into six chapters: 1. Rapid Damage Assessments: Using Remote Sensing Technologies and Risk Information to Help Determine Preliminary Reconstruction Needs 2. Buildings and Infrastructure: Good Practices for Resilient Reconstruction 3. Housing: Lessons Learned from Large-Scale Housing Reconstruction Programs 4. Building Back Better: Restoring Key Sectors, Local Economy, and Livelihoods 5. Roads and Bridges: Enabling Operational Continuity of Lifelines for Evacuation and Post - Disaster Response 6. Institutional Structures: Good Practices and Options for Effective Planning and Implementation of Reconstruction and Recovery. International experience shared through the engagement includes lessons learned from community driven reconstruction in Indonesia and Pakistan; shelter and housing recovery in Haiti; emergency reconstruction in Turkey; resilient infrastructure and hurricane contingency planning in Florida; resilient reconstruction of buildings in California, Haiti, Japan, and Turkey; remote damage assessment in Pakistan; and resilient road and highway management in East Asia and New Zealand.
Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade

(Washington, DC, 2014-05) World Bank

Since 2001, the Afghan population's access to basic services has greatly improved in nearly all sectors. School enrolment has increased sharply, with over eight million children currently enrolled in school, of which 39 percent are girls. Current strategies for improving sub-national service delivery focus on delegating greater authority to provincial and district administrations. This report aims to identify administrative constraints in three key sectors of public service delivery, education, health and agricultural extension services. The analysis follows the service delivery chain, from central to provincial, through district to community level, and is particularly concerned to examine service delivery in these three sectors through the window of sub-national governance and its relations to the service delivery mandates of line ministries. The study provides the Government of Afghanistan with recommendations on how to alleviate critical constraints to service delivery at sub-national levels on a sustainable basis, in the context of an expected restrained fiscal future. The report's main findings are based on qualitative research. The key findings are based on existing literature and reports as well as field visits to 5 provinces and 10 districts and qualitative analyses of over 171 key-informant interviews on different levels of service delivery administration, 68 in-depth interviews with community leaders, and a community household survey in 20 communities spread over 5 provinces and 55 service facilities (for example, schools and clinics) were assessed. The report is split into six sections: section one gives executive summary; section two provides a brief introduction to the study objectives and clarifies some key definitions; section three outlines the methods used to perform the analysis; sections four, five, and six provide in-depth discussions of education, health, and agriculture extension respectively; and section seven provides recommendations and concludes. The over-arching governance structures and further methodological details are given in appendix one. All references and research tools are presented in annexes.
South East Europe Municipal Finance Review : Local Government Finance in the Western Balkans

(Washington, DC, 2013-09) World Bank

This report addresses the limited access to local governments of data and knowledge of municipal finance issues in South East Europe (SEE). The objective of the analytical work under the SEE Municipal Finance Review (MFR) aims to (i) contribute to improved understanding of local government management and finance in the SEE Region; and (ii) contribute to improving the quality and consistency of key municipal finance data for improved evidence based policy making. The analysis presented in this report comprises the first attempt to review and analyze a regional set of disaggregated sub-national finance data in the SEE Region. Main findings of the MFR are presented in this report. Following an introductory chapter, chapter 2 provides an overview of the decentralization framework in the SEE Region, including on the administrative and political structure of sub-national governments, their population size and distribution, and the service functions assigned to local governments. Chapter 3 explains in more detail the local government finance framework. This includes an overview of the structure and composition of sub-national finances, in particular (i) revenue and expenditure assignments; (ii) transfers and intergovernmental fiscal relations; and (iii) the evolving framework and realities of sub-national borrowing and debt. Chapter 4 provides a summary of the key trends and findings from the cross-country, regional analysis, complemented by detailed analysis of the disaggregated datasets, where available. Finally, Chapter 5 summarizes conclusions and provides some recommendations for a possible way forward. In the medium to long term, access to municipal finance information would contribute to increasing transparency and accountability of local governments, improving revenue collection and expenditure performance, optimizing budget allocation procedures, and strengthen local authorities' role and position in intergovernmental fiscal considerations and negotiations in the SEE countries.
Service Delivery Indicators : Kenya

(World Bank, Washington, DC, 2013-07) Martin, Gayle H. ; Pimhidzai, Obert

Without consistent and accurate information on the quality of services, it is difficult for citizens or politicians (the principal) to assess how service providers (the agent) are performing and to take corrective action. The service delivery indicators (SDI) provide a set of metrics to benchmark the performance of schools and health clinics in Africa. The indicators can be used to track progress within and across countries over time, and aim to enhance active monitoring of service delivery to increase public accountability and good governance. Ultimately, the goal of this effort is to help policymakers, citizens, service providers, donors, and other stakeholders enhance the quality of services and improve development outcomes. This report presents the findings from the implementation of the first SDI survey in Kenya. The production of health services requires three dimensions of service delivery: (i) the availability of key inputs such as drugs, equipment and infrastructure; (ii) providers who are skilled; and (iii) providers who exert the necessary effort in applying knowledge and skills. The SDI surveys allow for the assessment of how these elements come together to produce quality health services in the same place at the same time. This paper is structured as follows: section one gives introduction. Section two outlines the analytical underpinnings of the indicators and how they are categorized. Section three presents the methodology of the Kenya SDI education and health surveys. The results are presented and analyzed in section four and section five. The report concludes with a summary of the overall findings and some implications for Kenya.