Other Public Sector Study

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The Evolving Role of the Planning Function: International Experience and Reform Options for India
(World Bank, Washington, DC, 2021-11-01) World Bank
This note presents the main trends in strategic planning across public sector administrations in seven countries: Australia, Canada, Brazil, Mexico, Malaysia, South Korea, and Colombia. It was prepared in response to the Indian Government's interest in understanding the emerging trends in the evolution of strategic planning in a range of countries and effectively adapting this function across public administration at the national and subnational levels.
Bangladesh: Political Economy of Right to Information
(World Bank, Washington, DC, 2020-04-30) Ahsan, Syed Khaled; Hasan, Sadik; Imran, Nadee Naboneeta
The Right to Information (RTI) Act, 2009, was a milestone in the legal history of Bangladesh to ensure people’s right to obtain information from the government offices and other organizations. This act covers most bodies owned, controlled, or substantially financed either directly or indirectly by the government and non-governmental organizations (NGOs). The act aims at giving citizens the right to hold the government accountable. In the 1990s, civil society advocated for the RTI Act as one of the best-fitted tools to establish good governance. The act was drafted by the government and civil society organizations (CSOs) together, following an analysis of a few other RTI Acts. A caretaker administration further cemented the path for the introduction of the RTI Act. The Council of Advisors of the caretaker administration approved the RTI Ordinance in September 2008, and it became formally recognized as a law from October 20, 2008. The democratically elected new government passed the RTI Act in March 2009, in the very first session of Parliament. The context of introducing a law for RTI in Bangladesh was different from that of India. The demand came from the grassroots level in India with a 40-day sit-in protest by a citizens’ rights body in 1996. In the case of Bangladesh, it came from Dhaka-based elites and lacked connection with the grassroots (Article 19 2015). The RTI Act, 2009, helps investigative journalism, but that is not the entire goal of this act. The goal is to empower citizens with information and make livelihoods easier for the ones who will otherwise have no means of getting answers from the state or other social actors.
Bangladesh Right To Information Survey 2019
(World Bank, Washington, DC, 2020) World Bank
The year 2019 marks the tenth year of the Right to Information (RTI) act enactment in Bangladesh. The Government of Bangladesh (GoB) has made good progress in implementing the RTI Act 2009 in the past decade. The RTI survey was conducted between January and March of 2019. The survey results reveal that the contribution of the RIT Act 2009 has overall been positive in the last decade. Especially, notable progress has taken place in making the supply side prepared in implementing the RTI Act. The survey will enable policymakers and RTI activists to identify and seal the pores and bring about the desired changes in perception, behavior, and actions of various stakeholders, including the citizens.
Republic of India - eGovernance in the North East : Reducing Public Administration Constraints to Improve Service Delivery
(Washington, DC, 2014-06-02) World Bank
The Government of Assam (GoA) is engaged in a process of improving services to citizens. The focus on better services to citizens is in line with the National e-Government Plan (NeGP), with a number of existing and anticipated Union Acts, and with recently passed acts in Assam, especially the Assam Right to Public Services Act of 2012. The GoA is fully aware that progress on service delivery will require attention to both vertical and horizontal connectivity, and it intends to develop a Strategic Action Plan which focuses on these critical elements. The policy dialogue with the Government of Assam and review of relevant documents reveal general agreement on main public administration constraints (PAC's) to service delivery. The current report proposes a gradual reform approach, with a focus on searching for improvements that can be accomplished with a reasonable effort. The present report is structured as follows. Chapter two, 'Public Administration Constraints (PAC's)', provides a detailed diagnostic of constraints identified in Assam, groups those under five headings, and proposes actions to address each of the constraints. Chapter three, 'the way forward' proposes a process leading to the preparation and adoption by the Government of Assam of a strategic action plan to address to address selected PAC's.
Local Service Delivery in Nepal
(Washington, DC, 2014-06) World Bank
The effectiveness of public service delivery depends in large part on the capability, resources and inputs, and the motivation of frontline service providers at the local level. In Nepal a combination of de-concentrated line agencies and local bodies at the district, municipal, and village level provides inputs which are translated into delivery of service outputs and outcomes. Yet the relationships between line agencies and local bodies in service delivery are not well understood. The purpose of this report is to examine in detail the current dynamics of frontline service delivery to identify institutional limitations and present approaches to addressing them. This study seeks to map out the dynamics of service delivery at the local level through analysis of the institutional framework and actual practices in service delivery in 14 jurisdictions in the two districts of Dhankuta and Dhanusa. The study includes a detailed review of the provision of local roads networks and primary and lower secondary education. In this context, the report is divided into four parts: part one gives introduction; part two presents institutional framework for local service delivery; part three focuses on sub-national service delivery: local roads and primary education; and part four presents conclusions and recommendations to improve frontline service delivery.
Critical Administrative Constraints to Service Delivery : Improving Public Services in Afghanistan's Transformational Decade
(Washington, DC, 2014-05) World Bank
Since 2001, the Afghan population's access to basic services has greatly improved in nearly all sectors. School enrolment has increased sharply, with over eight million children currently enrolled in school, of which 39 percent are girls. Current strategies for improving sub-national service delivery focus on delegating greater authority to provincial and district administrations. This report aims to identify administrative constraints in three key sectors of public service delivery, education, health and agricultural extension services. The analysis follows the service delivery chain, from central to provincial, through district to community level, and is particularly concerned to examine service delivery in these three sectors through the window of sub-national governance and its relations to the service delivery mandates of line ministries. The study provides the Government of Afghanistan with recommendations on how to alleviate critical constraints to service delivery at sub-national levels on a sustainable basis, in the context of an expected restrained fiscal future. The report's main findings are based on qualitative research. The key findings are based on existing literature and reports as well as field visits to 5 provinces and 10 districts and qualitative analyses of over 171 key-informant interviews on different levels of service delivery administration, 68 in-depth interviews with community leaders, and a community household survey in 20 communities spread over 5 provinces and 55 service facilities (for example, schools and clinics) were assessed. The report is split into six sections: section one gives executive summary; section two provides a brief introduction to the study objectives and clarifies some key definitions; section three outlines the methods used to perform the analysis; sections four, five, and six provide in-depth discussions of education, health, and agriculture extension respectively; and section seven provides recommendations and concludes. The over-arching governance structures and further methodological details are given in appendix one. All references and research tools are presented in annexes.
Punjab Public Management Reform Program : Program for Results Operation, Detailed Technical Assessment
(Washington, DC, 2013-10-01) World Bank
This document includes the full Technical Assessment of the Punjab Public Management Reform Program. The Assessment is based on the technical analysis of the Program. It covers: the strategic relevance and technical soundness of the proposed Program; the Program's results framework and monitoring and evaluation; the Program s governance structure and institutional arrangements; and the economic justification of the Program. It also presents an evaluation of the technical risks, and defines the improvements proposed as part of the Program Action Plan.
Strengthening Bangladesh's Public Service Commission
(Washington, DC, 2012-01) World Bank
Bangladesh's Public Service Commission (PSC) is a constitutionally mandated custodian of merit-based recruitment to the civil service. In practice, however, it is perceived to be a weak organization that has not always well-managed the recruitment process. Since the 1990s the media has reported politicized appointment of its members. Recently there have been allegations of examination irregularities, including leakage of question papers of the civil service examinations. The management of the PSC and its role in civil service recruitment has departed from comparative administrative practice. This note argues that the PSC's independence from micromanagement by the executive, and its improved management of the civil service examination are critical for its credibility to uphold the merit principle. It lists short- and medium-term actions that could help in restoring the PSC's intended role and functions. PSCs are common in administrative traditions where the appointed executive is meant to be permanent, politically neutral and unaligned to any particular political party or group of elected officials. A PSC forms a critical piece of the public sector's good governance framework by providing a check and balance between the government's interest and its employee's interests. In recruitment, which is an important element of civil service management, the PSC protects the government's interest by selecting the best among available candidates for a particular position.
Procurement Monitoring and Social Accountability: Curriculum Development Program
(World Bank, Washington, DC, 2009) World Bank
The devolution of procurement responsibilities to local levels of government is increasingly occurring across South Asia. This trend is significant because increasingly localized decision-making better enables communities to hold government authorities accountable for the effectiveness of public spending, which can lead to various improved development outcomes, such as improvements in quality of service delivery; greater empowerment and understanding by end-users services supplied through public procurement processes; and improved oversight and accountability of service delivery agencies. The objective of this report is to set out an overview of the strategic approach developed by World Bank Institute (WBI) as a component of the Norwegian governance trust fund (NTF) program `procurement and service delivery: establishing effective collaboration between government and beneficiaries on monitoring procurement outcomes`. WBI received funds under the NTF to facilitate the development of context and audience-specific knowledge products by recognized practitioners and civil society organizations in South Asia as part of a broader effort to create a practical curriculum on social accountability in procurement.
Afghanistan : Building an Effective State, Priorities for Public Administration Reform
(World Bank, Washington, DC, 2008-01-23) World Bank
This report looks at the implications for public administration reform over the next 5-10 years, and proposes a priority agenda for action by the Government of Afghanistan (GOA) and the donor community. The report reviews the prospects and priorities for public administration reform in three key areas: building an effective civil service, improving local governance and service delivery, and making government accountable to the people. This report has made the case that public administration reform in Afghanistan is both very important and very difficult: very important because it will provide the Government o f Afghanistan with the capacity to respond to popular demands for good governance and improved service delivery; very difficult, because of the inherent challenges o f institutional change, especially in the current political and security situation in Afghanistan. Public Administration Reform (PAR) is a long-term task -This will require persistent effort over time, as well as innovative approaches to improve service delivery in the short and medium terms. Afghanistan's experience over the past five years, as well as lessons from other fragile states, provide some clues about how to go about public administration reform.