Other Public Sector Study

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Sustainable Development Goals: SDG 9: Industry, Innovation and Infrastructure × Document Type: Publications & Research × Document Type: Report ×

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    e-Gov Assessment in Republika Srpska: Rapid Assessment Results
    (Washington, DC, 2023-11-13) World Bank
    This report, which is funded by the EU under the Support to Public Sector Management Reform Project in BiH, presents an assessment of e-services and key enablers that underpin an efficient and user-centric digital government in the RS, including recommendations for further development. The assessment was conducted at the request of and in close collaboration with the RS Ministry of Scientific and Technological Development, Higher Education and Information Society (MNRVOID). The report is meant to inform the RS Government’s future reform plans in the area of digitization.
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    Toward More People-Centered Service Delivery: Opportunities for the National ID System in Lesotho
    (Washington, DC, 2022-05) World Bank
    This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services.