Other Public Sector Study
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Publication
People's Perspectives on ID and Civil Registration in Rwanda
(World Bank, Washington, DC, 2021-01-29)Rwanda's electronic national population register (NPR) and ID project was first launched in 2008 and has since achieved impressive coverage. Today, the NPR captures the information of approximately 98 percent of the population. It is commonly considered to be one of the strongest foundational national identification (ID) systems in Africa due to the robust back end and information management systems that underpin it. The National Identification Agency (NIDA) ), has made concerted efforts over the years in the areas of policy, business process, communications, and support to ensure that all people in Rwanda are able to access IDs and register births and receive birth certificates. This has included initiatives like "CRVS week" in 2017 to encourage people to register the births of their children. It also includes nationwide communications campaigns to ensure equal access to IDs and the ability to use these to access services, with specific targeting for vulnerable groups like refugees. In order to improve current processes, close the remaining two percent gap in ID coverage, and inform the roll out of the new digital birth registration, NIDA requested the World Bank to support qualitative research to understand experiences, attitudes, and behavior of Rwandans towards accessing and using the current national ID cards and birth certificates. -
Publication
Creating a New Tourism Licensing and Grading System: Lessons from Rwanda
(World Bank, Washington, DC, 2019)The tourism sector in Rwanda is growing rapidly, largely driven by gorilla trekking and the Meetings, Conventions, Incentives and Exhibitions (MICE) segments. Despite this growth and government prioritization of tourism, there had been a gap in the regulation of the tourism sector, which was potentially affecting the attractiveness of the Rwandan market as a tourism destination and reducing the competitiveness of firms providing tourism services. To help address this gap, the World Bank Group (WBG), through the International Finance Corporation (IFC) Advisory Services, provided technical assistance in Rwanda over three years to support the creation of a new tourism regulatory agency, operationalize two new regulations, and license over 400 tourism entities under challenging time and resource constraints. In working with the Government of Rwanda and other stakeholders, IFC learned several lessons that may be useful to other practitioners who are considering: how to create and develop a regulatory regime from scratch to respond to a specific regulatory gap; how to place an emphasis on implementation beyond pure policy work; and how to be flexible and innovative to make the system as efficient as possible under time and resource constraints. This note sets out what was achieved, how it was achieved, and what was learned in the process. Together with material on global best practices, it is designed to provide a practical case study and share implementation insight for. -
Publication
Identification for Development Country Diagnostic: Rwanda
(World Bank, Washington, DC, 2016-12)Over the last decade Rwanda has developed an exemplary identification ecosystem and has accumulated practical knowledge and experience that deserve to be shared with other African nations who may find it useful and inspiring as they attempt to build their own identification schemes. While the report is based on in-country research and interviews with identity stakeholders, conducted by the author in support of an official development program in early 2015, it is an independent outcome. It is issued by ID4Africa in the spirit of documenting and promoting knowledge transfer of good practices among African nations. It did not seek official approval or endorsement from any government or development agency. The author remains responsible for the opinions expressed herein, and for any inaccuracies or omissions that may have slipped through, for which apologies are presented in advance. This report is organized as follows: Section 1 gives the essential guide to identity ecosystems and what matters in identity. Section 2 provides a holistic overview of what exists in Rwanda and how the elements relate to one another. Sections 3, 4, and 5 provide a detailed description of the foundational identity registers and schemes, such as the civil register and the National population register, the National identity (NID) card, and the Ubudehe social register. Section 6 provides lessons learned for consideration aimed at other African identity authorities desirous of building or reinforcing their legal identity ecosystems. Finally, the Annex gives, for reference, a summary of the legal framework governing the identity ecosystem in Rwanda.