Other Financial Accountability Study

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  • Publication
    Indonesia Diagnostic Review of Consumer Protection and Financial Literacy: Volume 2. Comparison with Good Practices
    (World Bank, Washington, DC, 2014-12) World Bank Group
    This diagnostic study was undertaken by the World Bank in response to a request from Otoritas Jasa Keuangan (OJK), the Indonesian Financial Services Authority, and Bank Indonesia, the nation’s central bank. Indonesia’s financial sector has a lot of growth potential considering the relatively low volume of domestic credit provided by the private sector - just 43 percent of gross domestic product (GDP) in 2012. To steer the growth to sustainability, the Indonesian authorities have emphasized financial consumer protection in the 5 pillars of Indonesia’s national strategy for financial inclusion. This review aims to assist Indonesia in developing and implementing its national strategy and provides a detailed assessment of the consumer protection framework in six segments of Indonesia’s financial sector: banking, securities, insurance, non-bank credit institutions, private pensions, and credit reporting. This study also informed the design of the World Bank’s support program for Indonesia under the financial inclusion support framework (FISF) initiative. The review addresses the following issues: (1) institutional arrangements, (2) legal and regulatory framework, (3) transparency and disclosure, (4) business practices, (5) complaints handling and dispute resolution mechanisms, and (6) consumer awareness and financial literacy. Volume I summarizes the key findings and recommendations and volume II assesses each financial sector segment with regard to the good practices for financial consumer protection.
  • Publication
    Mozambique Diagnostic Review of Consumer Protection and Financial Literacy: Volume 2. Comparison with Good Practices
    (World Bank, Washington, DC, 2012-12) World Bank
    The review provides a detailed assessment of the institutional policy and regulatory framework in two segments of the financial sector: banking and non-bank credit institutions. The mission took place in response to a specific request for technical assistance in the field of financial consumer protection made by the central bank, the Banco de Moçambique (BdM), in November 2011. As agreed with the BdM, the assessment has focused on bank and non-bank entities within Mozambique’s financial sector that provide financial products and services to consumers, including microfinance, with a particular focus on credit reporting and on financial awareness. Volume one summarizes the key findings and recommendations of the review and volume two presents a detailed assessment of each financial segment compared to the good practices. Volume two also includes annexes that analyze and provide more detailed recommendations on credit reporting and financial education, and a description of the overall legal and institutional frameworks for financial consumer protection in Mozambique. The key findings and recommendations presented in this report cover six areas: institutional arrangements, legal and regulatory framework, disclosure, business practices, dispute resolution mechanisms, and financial education.
  • Publication
    Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy: Volume 2. Comparison with Good Practices
    (World Bank, Washington, DC, 2012-10) World Bank
    The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking; ii) non-bank financial institutions; iii) insurance; iv) pensions; and v) securities. The objectives of the Review were to compare the existing legal and regulatory framework, institutional arrangements, and market practices to good practices and provide recommendations to enhance financial consumer protection and financial literacy in Zambia. The Review consists of two Volumes. Volume I summarizes the key findings and recommendations and Volume II presents a detailed assessment of each of the covered sectors compared to the Good Practices.
  • Publication
    Malawi Diagnostic Review of Consumer Protection and Financial Literacy: Volume 2. Comparison with Good Practices
    (World Bank, Washington, DC, 2012-05) World Bank
    According to FinScope surveys in 2008 and 2014, the number of financially included adult Malawians grew from 45 percent to 49 percent, and the proportion of adults using formal banking services expanded from 19 percent to 27 percent. These significant improvements were achieved based on Malawi’s Financial Sector Development Strategy for 2010-2015 that identified consumer protection and financial literacy as priorities in developing a financial sector that supports inclusive and sustainable growth. In 2012 the World Bank conducted a diagnostic review in Malawi that aimed to highlight the progress made, compare Malawi’s legal and institutional frameworks with international benchmarks, and provide a series of concrete recommendations. Although key initial steps have been taken in financial consumer protection, especially at the institutional level, Malawi is still at an early stage of development in this area, based on international good practices. Volume 1 of this report focuses on Key Findings and Recommendations from the review. Volume 2 presents a detailed assessment of each financial segment compared to the good practices. It also includes annexes that analyze and provides recommendations on credit reporting, mobile banking services and private pension funds, and a description of the overall legal and institutional frameworks for financial consumer protection in Malawi.
  • Publication
    Latvia Diagnostic Review of Consumer Protection and Financial Capability: Volume 2. Comparison Against Good Practices
    (World Bank, Washington, DC, 2010-04) World Bank
    The Diagnostic Review of Consumer Protection and Financial Capability in Latvia is the ninth report in a World Bank-sponsored pilot program to assess consumer protection in financial services in developing and middle-income countries. The publication of the Diagnostic Review for Latvia aims to enhance development of financial consumer protection both in Latvia and worldwide. The Review is presented in two volumes. Volume I notes the importance of consumer protection in financial services, describes the Government's policy strategy for financial consumer protection, provides statistics on the size and growth of the retail financial sector in Latvia, and sets out the key findings and recommendations of the Review. Volume II provides an assessment of the Latvian consumer protection institutional and legal framework and practices against the benchmark of Good Practices for six segments of the financial sector—banking, nonbanking credit institutions, securities, insurance, private pensions and credit reporting systems.