Other Financial Accountability Study

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  • Publication
    Toward More Accountable PPPs: A Review of the Development, Implementation, and Post-Implementation Experience of Improved Disclosure Practices in PPPs in Ghana, Honduras, Kenya, and Nigeria
    (World Bank, Washington, DC, 2021-11-12) World Bank
    In the face of declining fiscal space and the need to build back better after the Coronavirus (COVID-19) pandemic, governments are turning to public-private partnerships (PPPs) to deliver infrastructure assets and services. Disclosure of information plays an important role in PPP programs. Several clients of the World Bank Group, including those with well-established PPP programs, currently do not disclose PPP information in a structured way throughout the project life cycle. Responding to these challenges, the World Bank developed a series of knowledge products to understand disclosure in PPPs, as well as to provide tools to governments for improving PPP disclosure. Post implementation of national PPP disclosure frameworks in the pilot countries, it became important to document the process, as well as assess the experience and perceptions related to the changed disclosure environment culminating in the disclosure of information via public-facing web portals. To support this task, a study was carried out over 2019-2020 to capture the enhanced disclosure environment, understand the perceptions of stakeholders vis-à-vis structured disclosure, identify what was working well, as well as indicate areas for improvement. This paper is a culmination of this effort to document the process and analyze the experience gained from the four-country pilot carried out in Ghana, Honduras, Kenya, and Nigeria. Section 1 of the paper provides the general background within which PPP disclosure is located, as well as the key elements of the World Bank’s Framework for Disclosure in PPPs. Section 2 documents the process followed in developing and implementing customized national frameworks in the pilot countries.
  • Publication
    South Africa Financial Ombud System Diagnostic
    (World Bank, Washington, DC, 2021-06-10) World Bank
    The Finance, Competitiveness and Innovation Global Practice of the World Bank Group (WBG) aims to help countries build financial systems that are deep, diversified, inclusive, efficient, and stable essential to promoting economic growth, reducing poverty, and increasing shared prosperity. One core activity is supporting national authorities to achieve their objectives for financial inclusion, by supporting policy, legal, regulatory, and supervisory reforms in areas such as financial consumer protection, including financial-sector alternative dispute resolution (ADR). Through the South Africa Financial Sector Development and Reform Program, the WBG is supporting the national reform process, which includes achieving an efficient and effective ADR system, so that financial customers can hold financial institutions to account if there is a dispute. This diagnostic review valuates the current financial-sector Ombud system in South Africa, Compares it against international good practice, and recommends reforms to provide good-quality outcomes and good value for money for the future.
  • Publication
    Building a Financial Education Approach: A Starting Point for Financial Sector Authorities
    (World Bank, Washington, DC, 2021-06-01) World Bank
    While the importance of financial capability has been studied empirically, questions remain about program effectiveness, whether and how effectively these skills can be taught to consumers, and if financial education programs lead to sustained behavioral changes that improve one’s financial wellness and inclusion. When studied analytically, the results of financial education have been mixed. The objective of this report is to help guide financial sector authorities to build a more effective approach to financial education. The report synthesizes available resources and complements existing knowledge about financial education. It also explores the appropriate role for financial sector authorities within financial education and outlines a practical approach for financial sector authorities who choose to develop financial education agendas or strategies. Lastly, the report provides an overview of the best tools and practices to improve the effectiveness of financial education initiatives.
  • Publication
    Improving Transparency and Accountability in Public-Private Partnerships: Disclosure Diagnostic Report - Islamic Republic of Afghanistan
    (World Bank, Washington, DC, 2020-10) World Bank
    In May 2016, the World Bank published a Framework for Disclosure of Information in Public-Private Partnerships (PPPs), which provides a template for the preparation of a PPP Disclosure Diagnostic that assesses the transparency and accountability of PPP programs based on the disclosure of information. Between March 2020 and October 2020, a joint Government of the Islamic Republic of Afghanistan and World Bank team conducted a study on PPP disclosure in Afghanistan, using the World Bank’s PPP Disclosure Diagnostic template. This study led to the preparation of a PPP Disclosure Diagnostic Report (hereinafter ‘Diagnostic Report’) for Afghanistan. The Diagnostic Report examines the political, legal, and institutional environment for the disclosure of information on PPPs in Afghanistan. Based on these findings, benchmarked against the World Bank’s disclosure framework, the Diagnostic Report provides a gap assessment of the environment for PPP disclosure in Afghanistan. It makes specific recommendations to improve disclosure, including recommended customized guidelines for PPP disclosure in Afghanistan. The findings suggest that there has been some movement toward greater transparency and openness in all areas of government in Afghanistan, but that there is still scope for further progress given that relevant legal reforms are relatively new and still to be fully institutionalized. Article 50 of the 2004 Constitution of Afghanistan ensures that citizens ‘have the right of access to information’ from public institutions. This principle was enhanced substantially with the enactment of the Access to Information Law in 2014, which was subsequently revised in 2019.2 The law further guarantees access to information and aims to ‘ensure transparency, strengthen the culture of provision of information, promote people’s participation in good governance, ensure accountability in the conduct of institutions, and combat corruption’.
  • Publication
    Enhancing Government Effectiveness and Transparency: The Fight Against Corruption
    (World Bank, Kuala Lumpur, 2020-09) World Bank
    News headlines over the last few years have been filled with global scandals involving corruption on an unprecedented scale. They touch virtuallyevery continent, from Asia to Africa, Europe, and the Americas. The scale, magnitude, and sophistication of the operations has increasingly risen to levels that many had not considered possible before. Governments are forever in search of new approaches and tools that can help identify loopholes and entry points for corrupt activities. While the containment of COVID-19 (coronavirus) and its devastating human and economic impacts have more recently been the focus of government actions, it is almost certain that huge amounts of spending in a short time, circumventing the standard operating procedures, will result in new corruption scandals in the post-COVID (coronavirus) years. There are already reports in papers regarding inflated food prices or favored medical contracts to firms from a few countries. In drawing on the past and looking ahead to the future, the time is ripe for the World Bank to take a fresh look at the state of play in tackling corruption and how countries are attempting to address this long-standing scourge on development.
  • Publication
    Building Effective, Accountable, and Inclusive Institutions in Europe and Central Asia: Lessons from the Region
    (World Bank, Washington, DC, 2020-06) Arizti, Pedro; Manuilova, Natalia; Sabatino, Carlos; Senderowitsch, Roby; Vila, Ermal
    Countries around the world are facing the need to build effective, accountable, and inclusive institutions. There has never been a more important moment to tackle this agenda, as countries grapple with increasing fragility and migration flows, more complex service delivery requirements, and greater demands for transparency and inclusion, all in a more resource-constrained environment. Moreover, the COVID-19 (Coronavirus) pandemic crisis has provided new evidence of the need for effective, accountable, and inclusive government responses. Governments’ capacity to respond to these complex challenges is understandably stretched, but this has not limited the rise of citizens’ expectations. Instead, it has often increased tensions and, in some cases, has affected the trust between governments and their citizens. This publication builds on the World Bank’s vast engagement across ECA and on the 2019 regional governance conference. It consists of six chapters, each corresponding to one of the governance areas around which governments across the world organize their institutional functions. Each chapter contains background and analysis by World Bank specialists, complemented by country case studies authored by regional experts and policymakers.
  • Publication
    Anticorruption Initiatives: Reaffirming Commitment to a Development Priority
    (World Bank, Washington, DC, 2019-12-20) World Bank Group
    Corruption continues to have a disproportionate impact on the poor and most vulnerable, increasing the cost of, and reducing access to, health, education, justice, electricity and other basic services, thereby exacerbating inequality. It reduces private investment as it increases risks for investors, with consequent effects on growth and jobs. It distorts public spending decisions and weakens the quality of public investments as substandard infrastructure gets built and the regulatory systems for quality control and safety are bypassed. It erodes public trust in governments, undermining their legitimacy and posing a threat to peace and stability. This paper draws on these lessons and proposes a new approach, both in terms of what we work on and how we work, focusing on initiatives to be led by the Bank’s EFI vice presidency to reaffirm the Bank’s commitment to anticorruption. The initiatives refresh approaches that are showing results, scale up those that are emerging and show promise, or experiment and innovate where fresh thinking is needed in our support to client countries to help them control corruption. In this note, corruption is seen as both a symptom of underlying governance challenges and a problem in and of itself. For practical purposes, and to keep the focus on corruption, the initiatives do not expound on the many aspects of governance that influence corruption. The paper also does not focus on efforts to control corruption risk in World Bank operations, but rather focus on the support that the EFI Vice Presidency will provide to countries in their efforts to control corruption.
  • Publication
    Creating Impact: The Promise of Impact Investing
    (International Finance Corporation, Washington, DC, 2019-11-01) International Finance Corporation
    This report takes stock of the market for impact investing and examines the conditions that would allow the market to grow and realize its potential. Historically, there have always been investors who cared about more than just financial returns. Governments and philanthropists, for example, have set up investment vehicles with mandates to promote social and environmental goals. Over the last decade, impact investing has gained prominence as an approach to investment that aims to achieve both financial returns and social or environmental goals.1 This has created a dynamic but somewhat disorganized market of diverse participants, standards, and concepts. Although still small, the market is attracting considerable interest, and it has the potential to increase in scale, and thereby contribute to the achievement of the Sustainable Development Goals (SDGs) and the Paris climate goals.
  • Publication
    Complaints Handling within Financial Service Providers: Principles, Practices, and Regulatory Approaches
    (World Bank, Washington, DC, 2019-06) World Bank
    Core to an effective financial consumer protection framework is an accessible and efficient recourse mechanism that allows consumers both to know and to assert their rights to have their complaints addressed and resolved in a transparent and just way within a reasonable timeframe. Complaints handling mechanisms are especially important for low-income and vulnerable financial consumers, to whom timely and effective recourse processes can have a decisive influence over their trust in their financial service provider (FSP) and in the financial sector in general. Increased trust contributes to consumers' uptake and sustained usage of financial services and, consequently, their economic livelihoods. Financial consumer complaints handling mechanisms comprise two stages: complaints that are handled by FSPs, generally referred to as internal dispute resolution (IDR); and complaints that, if not satisfactorily resolved, are handled by an alternative, out-of-court process, generally referred to as external dispute resolution (EDR). There are several international sources of principles applicable to complaints handling and resolution processes and procedures to be established by FSPs. Drawing from the World Bank's Good Practices for Financial Consumer Protection, the work of international bodies, such as the Group of Twenty (G20)/Organisation for Economic Co-operation and Development (OECD) Task Force on Financial Consumer Protection, as well as selected country experiences this Technical Note highlights considerations that aim to provide a methodological guidance for regulators and FSPs when developing and implementing IDR frameworks to ensure they are consistent with international good practices. This Technical Note synthesizes concepts, principles, and practices for IDR mechanisms for financial consumers and shares examples of legal and regulatory requirements for FSPs to resolve complaints and to ensure that complaints- related data is collected, analyzed, and shared as appropriate to support improvements in FSP performance, industry market conduct, and market conduct regulation.
  • Publication
    Public Expenditure and Financial Accountability Assessment of Kakamega County, Kenya
    (World Bank, Washington, DC, 2018-11) World Bank
    The subnational Public Expenditure and Financial Accountability (PEFA) assessment seeks to ascertain the performance of the public financial management (PFM) system of county governments using the PEFA methodology. So far, the Government of Kenya has gained experience in the application of the PEFA methodology by undertaking four national PEFA assessments over the years, the latest of which was carried out in 2017 and the report is due for completion in 2018. However, this is the first subnational assessment to be carried out in Kenya following the adoption of a devolved system of government. It is notable that the national and subnational PEFA assessments are being done almost concurrently, and this is important because both levels of government share the same PFM system, implying that an evidence- based reform agenda can be implemented simultaneously after areas of improvements are identified. The subnational assessments, which covered 6 out of 45 counties, have been jointly financed by the World Bank and the International Development Research Centre (IDRC) through the Kenya Institute for Public Policy Research and Analysis (KIPPRA).