Other Financial Accountability Study

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Supreme Audit Institutions’ Use of Information Technology Globally for More Efficient and Effective Audits

(World Bank, Washington, DC, 2021-10-18) World Bank

Supreme audit institutions (SAIs) recognize the benefits of using technology to improve the quality and impact of their audits. This benefit has further intensified during the COVID-19 pandemic; SAIs with existing technology capacity have continued to perform their role effectively and efficiently. The paper explores how at a global level SAIs are using technology to perform more efficient and more effective audits. It provides a brief overview of how some SAIs are harnessing the possibilities created by advances in technology to develop new, innovative audit methods and procedures. It also seeks to identify the factors inhibiting other SAIs in particular SAIs in developing countries from implementing and using audit methods based on information technology (IT). Against this background, the paper suggests ways in which the World Bank, working with other stakeholders, can facilitate the more extensive and more effective use of IT-based tools and methods by SAIs. The impact of COVID-19 has introduced a new important consideration: namely, how IT has helped some SAIs respond with agility and resilience to the unprecedented and completely unforeseen circumstances created by the pandemic.
Federal Republic of Nigeria Diagnostic Review of Financial Consumer Protection: Key Findings and Recommendations

(World Bank, Washington, DC, 2017-06) World Bank Group

While only 44 percent of adults in Nigeria have an account at a formal financial institution, and only 2.5 percent have a mobile account, there are rapid innovations in both traditional and digital financial services that promote financial inclusion but also add complexity and risks for inexperienced consumers. Strengthening financial consumer protection (FCP) in Nigeria is therefore critical to ensure responsible and sustainable financial inclusion. This Diagnostic Review was conducted under the joint World Bank and IMF program to strengthen Nigeria's financial sector. The Central Bank of Nigeria (CBN) has already established a dedicated Consumer Protection Department and developed a high-level FCP Framework, however there are many areas for improvement. The Review analyzes the FCP regime in Nigeria's banking, non-bank financial institution (NBFI) and payment sectors, and offers tailored recommendations. Based on the 2017 World Bank Good Practices for Financial Consumer Protection, this assessment covers five topics in each of the abovementioned sectors: i) legal, regulatory, and supervisory framework; ii) disclosure and sales practices; iii) fair treatment and business conduct; iv) data privacy; and v) dispute resolution mechanisms. The Review summarizes the key findings and recommendations and then discusses them in detail.