Miscellaneous Knowledge Notes

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  • Publication
    Impact of Social Accountability Mechanisms on Achieving Service Delivery and Health Development Outcomes in Satara District, Maharashtra, India
    (World Bank, Washington, DC, 2009-11) Patel, Darshana; Shah, Parmesh; Islam, Moutushi; Agarwal, Sanjay
    Satara District Council has an average budget of roughly US$30 million/1,410 million Indian rupees to provide health, nutrition, drinking water, sanitation, and education infrastructure services to its citizens. While social and economic indexes indicate that Satara is one of the better-developed districts in Maharashtra, it still falls short in attaining expected service delivery outcomes. Irregular health services and suboptimal health outcomes such as malnourishment, unsafe drinking water, and lack of sanitation remained major challenges in the district because of the absence of community participation in planning and poor accountability on the part of public functionaries. The overall objective of this accountability intervention was to improve development outcomes by strengthening the delivery of services by key government departments and programs. The micro-planning (MP) aspect of the process allowed communities to set collective priorities and decide on investments while the community scorecards (CSC) part allowed regular monitoring, feedback, and dialogue between service users and providers.
  • Publication
    Chhattisgarh, India: Performance Rating of Gram Panchayats through Community Score Cards
    (World Bank, Washington, DC, 2007-09) Murty, J.V.R.; Agarwal, Sanjay; Shah, Parmesh
    The World Bank-supported Chhattisgarh District Rural Poverty Reduction Project (CGDPRP), also called locally as Nawa Anjor (New Light), aims at improving opportunities for poor and vulnerable communities in Chhattisgarh State. To achieve this goal, the project creates infrastructure and income opportunities for the rural poor, empowers disadvantaged groups, and helps local governments1 become more responsive and effective in assisting the poor. CGDPRP sought to develop a performance monitoring and rating system to build local government capacity, especially the Gram Panchayats (GPs). In this context the project experimented with the use of the Community Score Card (CSC) for identifying crucial issues that affect local service delivery, measure user satisfaction, empower village citizens (especially the poor and women), and rate the performance of GPs. This note summarizes the findings, processes, concerns, and lessons learned from the Chhattisgarh pilot.
  • Publication
    Maharashtra, India: Improving Panchayat Service Delivery through Community Score Cards
    (World Bank, Washington, DC, 2007-08) Murty, J.V.R.; Agarwal, Sanjay; Shah, Parmesh
    This note summarizes the experiences from a pilot project undertaken by the Tata Institute of Social Sciences (TISS), Mumbai, in partnership with the World Bank-sponsored Jalswarajya Project. The current initiative was one of six pilot projects launched by the South Asia Sustainable Development Department (SASAR) of the World Bank aimed at the application of specific social accountability tools in different contexts of service delivery through the trust fund for Capacity Building and Piloting of Social Accountability Initiatives for Community Driven Development in South Asia.