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Public Services & COVID-19 – Reflections from the Pacific: Adaptable System Settings
(Washington, DC, 2022-12) World Bank
The purpose of this note is to identify good practice in public sector management drawn from Pacific Island public service experiences of navigating the COVID-19 pandemic. These experiences were brought together through a World Bank engagement with Pacific Island countries in 2021 and 2022. The engagement identified five core aspects of Pacific Island public service management in response to COVID-19: trust, preparation, adaptable system settings, adaptable operating models, and sustainable wage bills. This first note in the series of five focuses on the importance of trust. The primary audience is public service leaders in Pacific Islands. The note will also be of interest to anyone working on designing and leading public sector management systems through rapid change, uncertainty and crises.
Public Services and COVID-19 - Reflections from the Pacific: Sustainable Wage Bills
(Washington, DC, 2022-12) World Bank
The purpose of this note is to identify good practice in public sector management drawn from Pacific Island public service experiences of navigating the COVID-19 pandemic. These experiences were brought together through a World Bank engagement with Pacific Island countries in 2021 and 2022. The engagement identified five core aspects of Pacific Island public service management in response to COVID-19: trust, preparation, adaptable system settings, adaptable operating models, and sustainable wage bills. This first note in the series of five focuses on the importance of trust. The primary audience is public service leaders in Pacific Islands. The note will also be of interest to anyone working on designing and leading public sector management systems through rapid change, uncertainty and crises.
Leveraging Digital Solutions to Fight COVID-19: Lessons from ASEAN Countries
(World Bank, Washington, DC, 2021-02-03) Clavier, Fabien; Ghesquiere, Francis
Digital solutions have been the signature of Southeast Asia’s response to COVID-19 (coronavirus). Technologies used during the crisis have helped address a wide spectrum of problems, supporting public health efforts, public communication, and economic and social policies. This policy brief explores how ASEAN countries have leveraged digital technologies to fight COVID-19 and investigates the roles of governments, local technology ecosystems, and citizens in deploying such solutions. The findings suggest that the development and use of digital solutions have accelerated collaboration between different spheres of governments, technology companies, research entities, and society at large. The COVID-19 crisis has also highlighted the digital divide across the region and the challenges in ensuring technological changes in the ASEAN region as a whole.