Miscellaneous Knowledge Notes

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Community Engagement Strategies

(World Bank, Washington, DC, 2018-03) UNCTAD ; World Bank

This note provides guidance on the overall approach to consulting, engaging, and partnering with local communities, to bridge gaps in information and expectation between communities and investors and create the social license to operate. Engaging with local communities and other stakeholders is both socially responsible and a business imperative; investors that are well integrated with the local community are more likely to be financially successful. Effective engagement is necessary across all phases of the investment project, from the initial mapping, consultations withcommunities, and contract negotiations to the establishment of a grievance mechanism, ongoing community dialogue, and monitoring of both environmental and social impacts. Aligning the expectations and understanding of investors and communities creates the necessary environment for mutual benefit.