World Bank Group Country Opinion Survey 2020: Seychelles FY 2020 Seychelles Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 October 2020 World Bank Group Country Opinion Survey 2020: Seychelles Acknowledgements The Seychelles Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Seychelles country team and the independent fielding agency DCDM Marketing Research Ltd. In particular, PORG is grateful for the support from Rafael Saute (Senior Communications Officer) who coordinated the survey related activities from Maputo, Mozambique. 1 World Bank Group Country Opinion Survey 2020: Seychelles Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. Overall Context ...........................................................................8 V. Overall Attitudes Toward the World Bank Group ......................14 VI. World Bank Group’s Support in Development Areas .................18 VII. World Bank Group’s Work and Engagement on the Ground .....19 VIII. World Bank Group’s Knowledge and Instruments .....................20 IX. The Future Role of the WBG in Seychelles .................................23 X. Communication and Outreach ................................................. 26 XI. Appendices ................................................................................28 SEYCHELLES 2 World Bank Group Country Opinion Survey 2020: Seychelles I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Seychelles perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Seychelles ▪ Communication and Information Sharing ▪ Background Information II. Methodology From March to July 2020, 306 stakeholders of the WBG in Seychelles were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the media; and other organizations. A total of 107 stakeholders participated in the survey (35% response rate). Respondents filled out the questionnaire via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. As a rule, the results in this year’s Country Survey are compared to the results of the previous cycle of the Country Survey. Since FY’20 is the first time the COS was conducted in Seychelles, the data comparisons across years are unavailable and only FY’20 data are presented in this report. Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, and D present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2020: Seychelles III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations and faith-based groups were combined in the “CSO” category. A small number of respondents from the office of a parliamentarian, from academia/research Institutes/think tanks, and from the media were combined in the “Other” category. There were no respondents from the office of the President/Prime Minister, from PMUs/consultants/contractors working on WBG supported projects/programs, from the judicial system, private foundations, trade unions, and from youth groups. 4 World Bank Group Country Opinion Survey 2020: Seychelles III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2020: Seychelles III. Demographics of the Sample (continued) Geographic Locations 6 World Bank Group Country Opinion Survey 2020: Seychelles III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their agreement that the WBG plays a relevant role in Seychelles’ development and significantly, moderately corelated with their ratings for the WBG’s overall effectiveness in Seychelles and with the ratings of the extent to which the WBG’s work helps to achieve development results in Seychelles. 7 World Bank Group Country Opinion Survey 2020: Seychelles IV. Overall Context Headed in the Right Direction Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2020: Seychelles IV. Overall Context (continued) Perceptions of Improvement and Decline in Specific Areas 9 World Bank Group Country Opinion Survey 2020: Seychelles IV. Overall Context (continued) Development Priority 10 World Bank Group Country Opinion Survey 2020: Seychelles IV. Overall Context (continued) What Would Contribute Most to Reducing Poverty 11 World Bank Group Country Opinion Survey 2020: Seychelles IV. Overall Context (continued) The Impact of Global Challenges on Seychelles Trust in the Private Sector 12 World Bank Group Country Opinion Survey 2020: Seychelles IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts 13 World Bank Group Country Opinion Survey 2020: Seychelles V. Overall Attitudes Toward the World Bank Group The World Bank Group’s Overall Effectiveness (Indicator Question) Achieving Development Results (Indicator Question) 14 World Bank Group Country Opinion Survey 2020: Seychelles V. Overall Attitudes Toward the World Bank Group (continued) Influence on Seychelles’ Development Agenda (Indicator Question) WBG Staff Preparedness 15 World Bank Group Country Opinion Survey 2020: Seychelles V. Overall Attitudes Toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the ten COS indicator questions (mean rating = 7.1) compared to respondents who do not collaborate with the WBG (mean rating = 6.0). Responses for individual indicator questions by exposure to the WBG can be found in Appendix D (page 57). ▪ Stakeholder groups: Respondents from the office of a minister and from local government had the highest mean ratings for the aggregated responses to the ten COS indicator questions, whereas respondents from private sector organizations/financial sector/private banks had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 41). 16 World Bank Group Country Opinion Survey 2020: Seychelles V. Overall Attitudes Toward the World Bank Group (continued) Greatest Value 17 World Bank Group Country Opinion Survey 2020: Seychelles VI. World Bank Group’s Support in Development Areas WBG’s Influence on Policy: Collaboration Helping the Poorest 18 World Bank Group Country Opinion Survey 2020: Seychelles VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in Seychelles: Collaboration 19 World Bank Group Country Opinion Survey 2020: Seychelles VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 20 World Bank Group Country Opinion Survey 2020: Seychelles VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Seychelles’ Knowledge Needs (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 21 World Bank Group Country Opinion Survey 2020: Seychelles VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Meeting Seychelles’ Needs for Financial Instruments (Indicator Question) 22 World Bank Group Country Opinion Survey 2020: Seychelles IX. The Future Role of the WBG in Seychelles Making the World Bank Group of Greater Value 23 World Bank Group Country Opinion Survey 2020: Seychelles IX. The Future Role of the WBG in Seychelles (continued) The World Bank Group Should Collaborate More with … 24 World Bank Group Country Opinion Survey 2020: Seychelles IX. The Future Role of the WBG in Seychelles (continued) Where the World Bank Group Should Focus its Resources 25 World Bank Group Country Opinion Survey 2020: Seychelles X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 41) for selected responses by stakeholder groups. General Information Sources 26 World Bank Group Country Opinion Survey 2020: Seychelles X. Communication and Outreach (continued) Preferred Information Sources Access to the Internet 27 World Bank Group Country Opinion Survey 2020: Seychelles XI. Appendices A. Responses to All Questions Across All Respondents ..................... 29 B. Responses to Selected Questions by Stakeholder Groups ............ 41 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 52 D. Indicator Questions as a Function of Exposure to the World Bank Group ........................................................................ 57 E. Seychelles FY 2020 COS Questionnaire ......................................... 58 SEYCHELLES 28 World Bank Group Country Opinion Survey 2020: Seychelles Appendix A: Responses to All Questions across All Respondents (N=107) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context Percentage of Respondents 1. In general, would you say that Seychelles is headed in ... ? (N=105) The right direction 70.5% The wrong direction 8.6% Not sure 21.0% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Seychelles is … ? (N=104) Increasing 57.7% Decreasing 17.3% Staying about the same 25.0% 29 World Bank Group Country Opinion Survey 2020: Seychelles A. Overall Context (continued) 3. Listed below are a number of development priorities in Seychelles. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Seychelles. (Choose no more than THREE) (Responses Combined; N=106) Food security (i.e., reliable access to quality food) 36.8% Economic growth 30.2% Public sector governance/reform (i.e., government effectiveness, public financial 27.4% management, public expenditure, fiscal system reform) Education 26.4% Health 17.0% Tourism 16.0% Natural resource management (e.g., preserving the natural environment, 16.0% developing the blue economy) Climate change (e.g., mitigation, adaptation) 15.1% Poverty reduction 13.2% Private sector development 10.4% Trade and exports 10.4% Agriculture and rural development 9.4% Anti-corruption 8.5% Information and communications technology 8.5% Social protection (e.g., pensions, targeted social assistance) 6.6% Energy 5.7% Job creation/employment 5.7% Financial markets 5.7% Gender equity (closing the gap between women and men, and boys and girls) 3.8% Equality of opportunity (i.e., social inclusion) 3.8% Urban development 2.8% Disease (e.g., diabetes, heart disease, and other non-communicable lifestyle- 2.8% related diseases) Transport (e.g., roads, bridges, transportation) 2.8% Water and sanitation 1.9% Disaster risk management 1.9% Global/regional integration 0.9% Pollution 0.0% Judiciary reform 0.0% 30 World Bank Group Country Opinion Survey 2020: Seychelles A. Overall Context (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Seychelles? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=102) Education 40.2% Job creation/employment 39.2% Economic growth 38.2% Social protection (e.g., pensions, targeted social assistance) 21.6% Public sector governance/reform (i.e., government effectiveness, public financial 21.6% management, public expenditure, fiscal system reform) Private sector development 20.6% Food security (i.e., reliable access to quality food) 19.6% Equality of opportunity (i.e., social inclusion) 13.7% Anti-corruption 13.7% Health 13.7% Agriculture and rural development 8.8% Disease (e.g., diabetes, heart disease, and other non-communicable lifestyle- 7.8% related diseases) Information and communications technology 6.9% Trade and exports 6.9% Natural resource management (e.g., preserving the natural environment, 5.9% developing the blue economy) Tourism 3.9% Gender equity (closing the gap between women and men, and boys and girls) 2.9% Climate change (e.g., mitigation, adaptation) 2.0% Water and sanitation 2.0% Disaster risk management 1.0% Transport (e.g., roads, bridges, transportation) 1.0% Energy 1.0% Global/regional integration 1.0% Urban development 1.0% Judiciary reform 0.0% Financial markets 0.0% Pollution 0.0% Direction Getting Getting Staying Getting Getting 5. Please describe the direction Seychelles is much somewh the somewh much moving in, when considering … ? N worse at worse same at better better 1. Human development (e.g., health, 99 5.1% 16.2% 26.3% 35.4% 17.2% education, and social protection) 2. Equal opportunity for girls and boys, men 98 0.0% 3.1% 19.4% 43.9% 33.7% and women 3. Growing Seychelles’ economy in a way 98 0.0% 12.2% 30.6% 39.8% 17.3% that leads to jobs and employment 4. The gap between the rich and the poor 98 12.2% 31.6% 23.5% 25.5% 7.1% 5. Making government more effective 98 6.1% 15.3% 34.7% 34.7% 9.2% 6. Anti-corruption 95 6.3% 13.7% 31.6% 37.9% 10.5% 7. Attracting new sources of foreign 99 4.0% 13.1% 40.4% 33.3% 9.1% investment 31 World Bank Group Country Opinion Survey 2020: Seychelles A. Overall Context (continued) 6. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Seychelles? (Choose no more than TWO) (Responses Combined; N=97) Climate change 60.8% Trade constraints 42.3% Jobs/employment 28.9% Environmental degradation 25.8% The gap between the rich and the poor 15.5% Migrants and refugees 8.2% Technology based disruption 8.2% Terrorism 0.0% 7. When economic and/or social reform efforts fail or are slow to take place in Seychelles, which of the following would you attribute this to? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=97) Reforms are not well thought out in light of country challenges 37.1% Political pressures and obstacles 36.1% Poor coordination within the government 27.8% Inadequate level of citizen/civil society participation 20.6% Inadequate level of private sector participation 19.6% Inadequate level of capacity in the government 19.6% Corruption 12.4% Private sector involvement and/or influence 10.3% Inadequate level of government accountability 6.2% Other 4.1% 8. To what extent do you trust private sector to engage in public service delivery Percentage of Respondents in Seychelles? (N=96) To a very low degree 6.3% To a somewhat low degree 22.9% To a somewhat high degree 42.7% To a very high degree 19.8% Don't know 8.3% B. Overall Attitudes Toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Seychelles? 96 n/a 5.70 2.55 (1-Not familiar at all, 10-Extremely familiar) To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in Seychelles? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall the World Bank Group currently plays a relevant role in development 85 9 6.59 2.11 in Seychelles* 3. The World Bank Group’s work is aligned with what I consider the 79 9 6.46 2.00 development priorities for Seychelles* 32 World Bank Group Country Opinion Survey 2020: Seychelles B. Overall Attitudes Toward the World Bank Group (continued) Effectiveness N DK Mean SD 4. Overall, please rate your impression of the World Bank Group’s effectiveness 81 13 6.72 1.98 in Seychelles.* (1-Not effective at all, 10-Very effective) Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achiev e development results in Seychelles?* (1-To no degree at all, 10-To a very 81 13 6.67 2.02 significant degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 82 12 6.22 2.13 agenda in Seychelles?* (1-To no degree at all, 10-To a very significant degree) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest people in Seychelles? (Select only ONE response) (N=96) To a fully sufficient degree 7.3% To a somewhat sufficient degree 32.3% To a somewhat insufficient degree 20.8% To a very insufficient degree 13.5% Don’t know 26.0% 8. When thinking about the World Bank Group’s role in Seychelles, which Percentage of Respondents activity do you VALUE the most? (Choose no more than TWO) (Responses Combined; N=94) Capacity development related to World Bank Group supported projects 38.3% Technical assistance 34.0% Policy advice, studies, analyses 29.8% Financial resources 27.7% Data and statistics 22.3% Implementation support 12.8% Bringing together different groups of stakeholders 11.7% Mobilizing third party financial resources 10.6% Promoting knowledge sharing 3.2% Other 1.1% 33 World Bank Group Country Opinion Survey 2020: Seychelles B. Overall Attitudes Toward the World Bank Group (continued) 9. When thinking about how the World Bank Group can have the most impact on development results in Seychelles, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge Percentage of Respondents services) in Seychelles? (Choose no more than THREE) (Responses Combined; N=95) Public sector governance/reform (i.e., government effectiveness, public financial 35.8% management, public expenditure, fiscal system reform) Economic growth 27.4% Education 23.2% Private sector development 18.9% Climate change (e.g., mitigation, adaptation) 18.9% Job creation/employment 17.9% Health 14.7% Natural resource management (e.g., preserving the natural environment, 14.7% developing the blue economy) Agriculture and rural development 12.6% Information and communications technology 11.6% Social protection (e.g., pensions, targeted social assistance) 10.5% Food security (i.e., reliable access to quality food) 9.5% Transport (e.g., roads, bridges, transportation) 7.4% Trade and exports 7.4% Poverty reduction 7.4% Financial markets 6.3% Anti-corruption 5.3% Water and sanitation 4.2% Gender equity (closing the gap between women and men, and boys and girls) 4.2% Tourism 4.2% Energy 3.2% Urban development 3.2% Disease (e.g., diabetes, heart disease, and other non-communicable lifestyle- 3.2% related diseases) Global/regional integration 2.1% Equality of opportunity (i.e., social inclusion) 2.1% Disaster risk management 2.1% Judiciary reform 1.1% Pollution 0.0% 34 World Bank Group Country Opinion Survey 2020: Seychelles C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Seychelles solve its most complicated 69 24 7.20 2.06 development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree/disagree with the following statements about the World Bank Group in Seychelles? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 77 17 6.34 2.16 needs of Seychelles* 3. The World Bank Group meets Seychelles’ needs for knowledge services (e.g., 78 14 6.74 2.23 research, analysis, data, technical assistance)* (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 4. To what extent do you believe that Seychelles received value for money 56 38 6.57 2.31 from the World Bank Group’s Reimbursable Advisory Services (RAS)? D. World Bank Group’s Support in Development Areas 1. In Seychelles, to what extent do the World Bank Group’s financial resources, Effectiveness advice, and knowledge influence policy related t o … ? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 61 27 6.07 2.39 2. The impact of climate change 72 19 6.86 2.14 E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=93) Weekly 3.2% Monthly 7.5% A few times a year 44.1% Rarely 35.5% Never 9.7% In Seychelles, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 70 22 6.61 1.94 3. Include appropriate level of stakeholder involvement during preparation 72 18 6.6 2.21 4. Lead to practical solutions 72 19 6.71 2.06 5. Are source of relevant information on global good practices 75 16 7.09 2.26 6. Are adequately disseminated 71 19 6.39 2.13 7. Are translated enough into local language 70 20 5.34 2.77 8. Are adaptable to Seychelles’ specific development challenges and country 74 15 6.35 2.13 circumstances* 35 World Bank Group Country Opinion Survey 2020: Seychelles E. World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 81 12 6.73 2.12 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 77 15 7.45 1.77 technical quality) F. The Future Role of the World Bank Group in Seychelles 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Seychelles? (Choose no more than TWO) (Responses Combined; N=91) Increase the level of capacity development in the country 44.0% Engage more effectively with private sector 24.2% Provide more adequate data/knowledge/statistics/figures on Seychelles’ 22.0% economy Reduce the complexity of obtaining World Bank Group financing 19.8% Offer more innovative financial products and services 16.5% Engage more directly with beneficiaries 11.0% Engage more effectively with civil society (e.g., NGOs, CBOs) 9.9% Improve the quality of its experts as related to Seychelles’ specific challenges 9.9% Offer more innovative knowledge products and services 9.9% Collaborate more effectively with Government clients (e.g., national, state, local) 9.9% Increase availability of Reimbursable Advisory Services (RAS) 5.5% Help to bring discipline/effective supervision to implementation of World Bank 4.4% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 4.4% funds, UN Work faster 3.3% Other 1.1% Ensure greater selectivity in its work 0.0% 2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=93) Private sector 54.8% NGOs/Community Based Organizations 21.5% Parliament 21.5% Local government 20.4% Academia/think tanks/research institutes 18.3% Beneficiaries 16.1% Youth/university groups 14.0% Media 11.8% Donor community 5.4% Don’t know 3.2% Other 2.2% Foundations 1.1% 36 World Bank Group Country Opinion Survey 2020: Seychelles G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Seychelles? (Choose no more than TWO) (Responses Combined; N=91) Local television 48.4% Local newspapers 47.3% Internet 40.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 25.3% Periodicals 7.7% Local radio 6.6% International television 5.5% Other 5.5% International newspapers 3.3% International radio 1.1% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=91) e-Newsletters 44.0% World Bank Group’s publications and other written materials 37.4% World Bank Group’s seminars/workshops/conferences 28.6% World Bank Group’s website 25.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 23.1% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 18.7% Webinars or online events hosted by the World Bank Group 8.8% 3. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (Select only ONE response) (N=85) High speed/WiFi 95.3% Dial-up 4.7% 37 World Bank Group Country Opinion Survey 2020: Seychelles H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=104) Employee of Ministry, Ministerial Department, Implementation Agency 21.2% Independent Government Institution (i.e., regulatory agency, central 13.5% bank/oversight institution) Private Sector Organization 13.5% Local Government Office or Staff 10.6% NGO/Community Based Organization 8.7% Office of Minister 6.7% State-Owned Enterprise 4.8% Financial Sector/Private Bank 4.8% Bilateral Agency (e.g., embassy, diplomatic, military) 3.8% Media (press, radio, TV, web, etc.) 3.8% Multilateral Agency (UN, regional development bank) 2.9% Academia/Research Institute/Think Tank 2.9% Faith-Based Group 1.9% Office of Parliamentarian 1.0% Office of the President, Prime Minister 0.0% Project Management Unit (PMU) overseeing implementation of WBG project/ 0.0% Consultant/Contractor working on WBG supported project/program Judicial System (e.g., courts) 0.0% Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 0.0% Foundation) Trade Union 0.0% Youth Group 0.0% Other 0.0% 38 World Bank Group Country Opinion Survey 2020: Seychelles H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=103) Finance and markets 14.6% Generalist (specialized in multiple sectors) 12.6% Trade and competitiveness 9.7% Education 7.8% Communications, public affairs 7.8% Macroeconomics, fiscal management 6.8% Governance, anti-corruption 6.8% Environment, natural resources 6.8% Social protection 4.9% Tourism 4.9% Health, nutrition 2.9% Agriculture, rural development 2.9% Transport 2.9% Energy 1.9% Digital development and technology (ICT) 1.9% Other 1.9% Urban development 1.0% Fragility, conflict, violence, refugees 1.0% Demographics, migration 1.0% Poverty 0.0% Jobs 0.0% Climate change 0.0% Water, sanitation 0.0% Gender 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, MIGA, ICSID) in your country? (N=103) Yes 44.7% No 55.3% 4. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Seychelles? (Choose no more than TWO) (Responses Combined; N=99) Collaborate as part of my professional duties 42.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 34.3% Use World Bank Group reports/data 25.3% Use World Bank Group website for information, data, research, etc. 24.2% Engage in World Bank Group related/sponsored events/activities 19.2% Percentage of Respondents 5. What’s your gender? (N=105) Female 49.5% Male 50.5% 39 World Bank Group Country Opinion Survey 2020: Seychelles H. Background Information (continued) Percentage of Respondents 6. What’s your age? (N=105) 25 and under 3.8% 26-35 16.2% 36-45 27.6% 46-55 26.7% 56 and above 25.7% Percentage of Respondents 7. Which best represents your geographic location? (N=105) Mahé 96.2% Praslin 1.9% Other 1.9% La Digue 0.0% 40 World Bank Group Country Opinion Survey 2020: Seychelles Appendix B: Responses to Selected Questions by Stakeholder Groups2  Office of Minister N=7  Employee of Ministry/Ministerial Department/Implementation Agency N=22  Local Government Office or Staff N=11  Independent Government Institution N=14  State-Owned Enterprise N=5  Bilateral/Multilateral Agency N=7  Private Sector/Financial Sector/Private Bank N=19  CSO N=11  Other3 N=8 A. Overall Context In general, would you say that Seychelles is headed in ... ? Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Percentage of Respondents Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other The right direction 100.0% 90.5% 81.8% 64.3% 80.0% 71.4% 52.6% 45.5% 62.5% The wrong direction 0.0% 0.0% 0.0% 0.0% 0.0% 28.6% 21.1% 18.2% 12.5% Not sure 0.0% 9.5% 18.2% 35.7% 20.0% 0.0% 26.3% 36.4% 25.0% 2 Only 104 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 3 Includes the following categories: Office of Parliamentarian (N=1), Academia/Research Institute/Think Tank (N=3), and Media (N=4). 41 World Bank Group Country Opinion Survey 2020: Seychelles A. Overall Context (continued) Listed below are a number of development priorities in Seychelles. Please identify which of the following you consider the most important development priorities in Seychelles. (Choose no more than THREE) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Food security 14.3% 54.5% 18.2% 21.4% 20.0% 42.9% 52.6% 27.3% 50.0% Urban development* 28.6% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 14.3% 0.0% 0.0% 0.0% 0.0% 14.3% 10.5% 9.1% 12.5% Water and sanitation 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Private sector development 0.0% 13.6% 0.0% 14.3% 20.0% 0.0% 26.3% 0.0% 0.0% Education 14.3% 18.2% 9.1% 35.7% 40.0% 14.3% 26.3% 36.4% 50.0% Public sector governance/reform 42.9% 22.7% 27.3% 57.1% 40.0% 42.9% 21.1% 9.1% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 4.5% 9.1% 7.1% 0.0% 0.0% 5.3% 0.0% 25.0% Health 0.0% 27.3% 9.1% 28.6% 0.0% 14.3% 10.5% 18.2% 12.5% Financial markets 0.0% 9.1% 9.1% 0.0% 20.0% 0.0% 5.3% 9.1% 0.0% Social protection 14.3% 0.0% 18.2% 7.1% 0.0% 0.0% 10.5% 9.1% 0.0% Gender equity 0.0% 4.5% 0.0% 7.1% 0.0% 0.0% 0.0% 9.1% 0.0% Poverty reduction* 14.3% 4.5% 36.4% 0.0% 0.0% 0.0% 5.3% 45.5% 12.5% Anti-corruption 0.0% 0.0% 0.0% 7.1% 0.0% 14.3% 21.1% 27.3% 0.0% Judiciary reform 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth* 28.6% 59.1% 36.4% 21.4% 60.0% 14.3% 15.8% 0.0% 37.5% Trade and exports 0.0% 13.6% 0.0% 7.1% 40.0% 28.6% 15.8% 0.0% 0.0% Tourism 14.3% 4.5% 27.3% 7.1% 20.0% 14.3% 15.8% 18.2% 37.5% Natural resource management* 71.4% 4.5% 9.1% 14.3% 20.0% 14.3% 5.3% 27.3% 25.0% Climate change 28.6% 18.2% 27.3% 14.3% 0.0% 14.3% 5.3% 27.3% 0.0% Disaster risk management 0.0% 4.5% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 9.1% 0.0% 7.1% 20.0% 0.0% 0.0% 0.0% 0.0% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 5.3% 9.1% 0.0% Information and communications 14.3% 4.5% 18.2% 28.6% 0.0% 0.0% 5.3% 0.0% 0.0% technology Transport 0.0% 4.5% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Agriculture and rural development 0.0% 0.0% 9.1% 14.3% 0.0% 28.6% 21.1% 0.0% 12.5% *Significantly different between stakeholder groups 42 World Bank Group Country Opinion Survey 2020: Seychelles A. Overall Context (continued) When economic and/or social reform efforts fail or are slow to take place in Seychelles, which of the following would you attribute this to? (Choose no more than TWO) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Reforms are not well thought out in 0.0% 36.4% 20.0% 58.3% 40.0% 28.6% 46.7% 20.0% 71.4% light of country challenges Corruption 0.0% 0.0% 10.0% 8.3% 0.0% 42.9% 26.7% 20.0% 14.3% Private sector involvement and/or 14.3% 9.1% 30.0% 0.0% 20.0% 0.0% 6.7% 10.0% 0.0% influence Inadequate level of private sector 28.6% 31.8% 20.0% 0.0% 0.0% 14.3% 33.3% 10.0% 14.3% participation Inadequate level of citizen/civil 28.6% 27.3% 30.0% 16.7% 20.0% 14.3% 6.7% 40.0% 0.0% society participation Poor coordination within the 42.9% 27.3% 0.0% 50.0% 40.0% 28.6% 20.0% 20.0% 42.9% government Inadequate level of government 0.0% 9.1% 0.0% 8.3% 0.0% 0.0% 20.0% 0.0% 0.0% accountability Inadequate level of capacity in the 28.6% 9.1% 10.0% 25.0% 20.0% 14.3% 33.3% 40.0% 0.0% government Political pressures and obstacles* 28.6% 45.5% 80.0% 33.3% 60.0% 14.3% 6.7% 20.0% 42.9% Other 14.3% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 10.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes Toward the World Bank Group Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How familiar are you with the work of 7 7.43 21 6.62 10 6.10 12 6.75 5 7.40 7 4.57 15 4.07 9 3.44 7 3.86 the World Bank Group in Seychelles?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 43 World Bank Group Country Opinion Survey 2020: Seychelles B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Seychelles? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a relevant role in development in 7 7.86 20 7.35 9 7.22 11 6.55 5 7.80 6 5.33 14 4.71 5 6.80 6 5.50 Seychelles* The World Bank Group’s work is aligned with what I consider the 7 8.29 20 7.00 9 6.89 10 5.90 4 7.00 5 5.40 12 4.83 5 5.80 5 6.20 development priorities for Seychelles* *Significantly different between stakeholder groups Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the World Bank Group’s effectiveness 7 8.00 18 7.28 8 7.63 11 6.18 5 7.60 6 5.33 13 5.00 4 6.25 6 6.67 in Seychelles.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work help to achieve 7 7.57 18 7.39 10 8.00 12 6.25 5 7.60 5 5.40 13 4.85 3 5.00 6 6.33 development results in Seychelles?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group influence the development 7 7.43 19 7.37 8 7.38 11 5.91 5 6.00 6 5.50 13 4.46 4 4.25 6 5.83 agenda in Seychelles?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 44 World Bank Group Country Opinion Survey 2020: Seychelles B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Seychelles, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Seychelles? (Choose no more than THREE) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Job creation/employment* 0.0% 23.8% 10.0% 0.0% 60.0% 14.3% 6.7% 37.5% 28.6% Health 14.3% 9.5% 10.0% 16.7% 0.0% 28.6% 20.0% 0.0% 28.6% Financial markets 0.0% 9.5% 20.0% 0.0% 0.0% 0.0% 6.7% 0.0% 14.3% Public sector governance/reform 28.6% 42.9% 30.0% 66.7% 40.0% 28.6% 20.0% 25.0% 42.9% Energy 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 6.7% 0.0% 0.0% Water and sanitation 0.0% 0.0% 10.0% 0.0% 0.0% 14.3% 6.7% 12.5% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 28.6% 14.3% 10.0% 0.0% 40.0% 28.6% 0.0% 0.0% 0.0% Gender equity 0.0% 4.8% 0.0% 8.3% 0.0% 0.0% 0.0% 25.0% 0.0% Private sector development 28.6% 19.0% 10.0% 16.7% 0.0% 14.3% 46.7% 0.0% 14.3% Education* 14.3% 14.3% 0.0% 33.3% 0.0% 14.3% 26.7% 62.5% 42.9% Global/regional integration 14.3% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 4.8% 10.0% 33.3% 0.0% 0.0% 13.3% 0.0% 14.3% Urban development* 28.6% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disease 0.0% 4.8% 10.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Information and communications technology* 0.0% 19.0% 10.0% 41.7% 0.0% 14.3% 0.0% 0.0% 0.0% Natural resource management 42.9% 14.3% 0.0% 8.3% 20.0% 0.0% 6.7% 25.0% 14.3% Judiciary reform 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% Economic growth 28.6% 33.3% 50.0% 33.3% 40.0% 14.3% 20.0% 0.0% 28.6% Disaster risk management* 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 14.3% 0.0% 8.3% 0.0% 28.6% 6.7% 0.0% 0.0% Agriculture and rural development* 0.0% 4.8% 10.0% 8.3% 0.0% 42.9% 33.3% 0.0% 0.0% Trade and exports 0.0% 14.3% 0.0% 8.3% 20.0% 0.0% 13.3% 0.0% 0.0% Tourism 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% 14.3% Climate change 28.6% 19.0% 50.0% 8.3% 20.0% 0.0% 6.7% 25.0% 28.6% Poverty reduction 0.0% 4.8% 20.0% 0.0% 0.0% 0.0% 6.7% 25.0% 14.3% Anti-corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% 25.0% 14.3% *Significantly different between stakeholder groups 45 World Bank Group Country Opinion Survey 2020: Seychelles C. World Bank Group’s Work and Engagement on the Ground Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the World Bank Group’s staff is well prepared to 7 8.14 17 7.76 5 7.80 10 6.70 4 8.75 4 6.50 11 6.00 2 4.50 6 6.33 help Seychelles solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group in Seychelles? (1- Strongly disagree, 10- Strongly agree) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial instruments meet the needs of 7 7.14 17 7.47 8 7.13 10 5.50 4 6.50 6 5.33 12 4.83 3 5.67 7 5.57 Seychelles* The World Bank Group meets Seychelles’ needs for knowledge 7 8.14 17 7.41 8 7.88 11 7.09 4 6.50 6 5.67 12 4.92 3 5.67 7 5.57 services* *Significantly different between stakeholder groups Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe that Seychelles received value for money from the World Bank Group’s 4 8.00 11 7.73 5 8.20 8 5.50 4 7.00 4 4.25 11 5.55 1 3.00 5 5.80 Reimbursable Advisory Services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 46 World Bank Group Country Opinion Survey 2020: Seychelles E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Percentage of Respondents Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Weekly 0.0% 9.5% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Monthly 28.6% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% A few times a year 71.4% 42.9% 33.3% 66.7% 40.0% 85.7% 33.3% 12.5% 16.7% Rarely 0.0% 28.6% 66.7% 25.0% 40.0% 0.0% 53.3% 37.5% 66.7% Never 0.0% 4.8% 0.0% 0.0% 20.0% 14.3% 13.3% 50.0% 0.0% *Significantly different between stakeholder groups Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean In Seychelles, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Seychelles’ specific 7 7.57 18 6.78 9 7.44 9 6.00 4 7.00 6 5.50 10 4.50 4 5.25 5 6.00 development challenges and country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's 7 7.71 17 7.35 10 8.30 11 6.55 5 7.20 6 5.33 12 4.92 4 5.25 6 5.83 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank 7 8.14 16 8.06 8 8.38 11 7.00 5 7.60 6 6.67 11 6.27 5 6.80 5 6.80 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 47 World Bank Group Country Opinion Survey 2020: Seychelles F. The Future Role of The World Bank Group in Seychelles Which of the following SHOULD the World Bank Group do to make itself of greater value in Seychelles? (Choose no more than TWO) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Provide more adequate data/knowledge/statistics/figures on 14.3% 30.0% 20.0% 0.0% 0.0% 42.9% 7.1% 57.1% 50.0% Seychelles’ economy* Engage more effectively with civil society (e.g., NGOs, CBOs)* 14.3% 0.0% 40.0% 0.0% 0.0% 0.0% 7.1% 28.6% 16.7% Increase the level of capacity development in the country 57.1% 55.0% 20.0% 75.0% 60.0% 28.6% 28.6% 28.6% 33.3% Reduce the complexity of obtaining World Bank Group financing 14.3% 15.0% 20.0% 25.0% 20.0% 14.3% 7.1% 28.6% 50.0% Increase availability of Reimbursable Advisory Services (RAS)* 28.6% 5.0% 0.0% 0.0% 0.0% 28.6% 0.0% 0.0% 0.0% Help to bring discipline/effective supervision to implementation of World 0.0% 0.0% 10.0% 16.7% 0.0% 0.0% 7.1% 0.0% 0.0% Bank Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 0.0% 0.0% 10.0% 0.0% 0.0% 42.9% 0.0% 0.0% 0.0% funds, UN* Offer more innovative financial products and services 0.0% 20.0% 10.0% 16.7% 40.0% 14.3% 28.6% 0.0% 0.0% Ensure greater selectivity in its work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Engage more directly with beneficiaries 14.3% 5.0% 0.0% 25.0% 0.0% 14.3% 0.0% 28.6% 16.7% Improve the quality of its experts as related to Seychelles’ specific challenges 0.0% 30.0% 10.0% 8.3% 0.0% 0.0% 7.1% 0.0% 0.0% Engage more effectively with private sector* 28.6% 25.0% 10.0% 16.7% 40.0% 0.0% 64.3% 0.0% 16.7% Offer more innovative knowledge products and services 14.3% 10.0% 0.0% 0.0% 20.0% 0.0% 21.4% 28.6% 0.0% Collaborate more effectively with Government clients* 0.0% 0.0% 40.0% 8.3% 20.0% 0.0% 14.3% 0.0% 0.0% Work faster 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 16.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 48 World Bank Group Country Opinion Survey 2020: Seychelles F. The Future Role of The World Bank Group in Seychelles (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Youth/university groups 14.3% 19.0% 10.0% 8.3% 0.0% 14.3% 6.7% 25.0% 33.3% Private sector* 57.1% 66.7% 40.0% 41.7% 100.0% 14.3% 86.7% 12.5% 50.0% Local government* 14.3% 9.5% 80.0% 0.0% 20.0% 28.6% 13.3% 0.0% 33.3% Beneficiaries* 42.9% 4.8% 10.0% 25.0% 0.0% 57.1% 13.3% 12.5% 0.0% Donor community* 0.0% 4.8% 0.0% 0.0% 0.0% 28.6% 0.0% 0.0% 0.0% NGOs/Community Based 14.3% 4.8% 40.0% 8.3% 40.0% 0.0% 20.0% 87.5% 16.7% Organizations* Parliament 28.6% 23.8% 10.0% 41.7% 40.0% 28.6% 13.3% 0.0% 16.7% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Media 0.0% 23.8% 0.0% 16.7% 0.0% 0.0% 13.3% 12.5% 16.7% Academia/think tanks/research 28.6% 38.1% 0.0% 16.7% 0.0% 14.3% 6.7% 12.5% 33.3% institutes Other 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 12.5% 0.0% Don’t know 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 13.3% 0.0% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Seychelles? (Choose no more than TWO) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Local radio 14.3% 5.3% 20.0% 0.0% 20.0% 0.0% 0.0% 12.5% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% Social media 0.0% 15.8% 40.0% 8.3% 20.0% 28.6% 53.3% 25.0% 33.3% International newspapers 0.0% 0.0% 0.0% 8.3% 0.0% 14.3% 0.0% 0.0% 16.7% Local television 57.1% 52.6% 80.0% 41.7% 40.0% 28.6% 26.7% 75.0% 50.0% Internet 28.6% 42.1% 30.0% 41.7% 20.0% 42.9% 53.3% 25.0% 66.7% Periodicals 0.0% 10.5% 0.0% 16.7% 20.0% 14.3% 6.7% 0.0% 0.0% International television 0.0% 5.3% 0.0% 0.0% 0.0% 14.3% 13.3% 12.5% 0.0% Local newspapers* 100.0% 57.9% 30.0% 58.3% 80.0% 42.9% 26.7% 25.0% 16.7% Other 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 12.5% 16.7% *Significantly different between stakeholder groups 49 World Bank Group Country Opinion Survey 2020: Seychelles G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other World Bank Group’s publications 57.1% 55.0% 30.0% 50.0% 40.0% 14.3% 13.3% 12.5% 60.0% and other written materials e-Newsletters 28.6% 35.0% 30.0% 50.0% 40.0% 28.6% 66.7% 50.0% 40.0% World Bank Group’s 28.6% 25.0% 50.0% 25.0% 60.0% 42.9% 20.0% 12.5% 20.0% seminars/workshops/conferences World Bank Group’s website 14.3% 25.0% 40.0% 50.0% 20.0% 14.3% 20.0% 12.5% 20.0% Direct contact with World Bank Group (i.e., face to face 57.1% 20.0% 10.0% 25.0% 0.0% 28.6% 13.3% 37.5% 20.0% meetings/discussions) Social media* 0.0% 5.0% 30.0% 0.0% 20.0% 28.6% 33.3% 50.0% 20.0% Webinars or online events hosted 14.3% 20.0% 10.0% 0.0% 0.0% 14.3% 6.7% 0.0% 0.0% by the World Bank Group *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Percentage of Respondents Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other High speed/WiFi 100.0% 95.0% 100.0% 100.0% 100.0% 100.0% 100.0% 83.3% 100.0% Dial-up 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?* Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ Percentage of Respondents Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Yes 100.0% 68.2% 20.0% 92.9% 60.0% 28.6% 22.2% 0.0% 0.0% No 0.0% 31.8% 80.0% 7.1% 40.0% 71.4% 77.8% 100.0% 100.0% *Significantly different between stakeholder groups 50 World Bank Group Country Opinion Survey 2020: Seychelles H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Seychelles? (Choose no more than TWO) Employee of Ministry/ Local Independent Bilateral/ Private Sector/ Percentage of Respondents Ministerial Department/ Government Government State-Owned Multilateral Financial Sector/ (Responses combined) Office of Minister Implementation Agency Office or Staff Institution Enterprise Agency Private Bank CSO Other Observer* 14.3% 13.6% 77.8% 0.0% 20.0% 28.6% 55.6% 87.5% 37.5% Use World Bank Group reports/data 28.6% 27.3% 22.2% 50.0% 0.0% 57.1% 16.7% 0.0% 12.5% Engage in World Bank Group 42.9% 22.7% 11.1% 21.4% 20.0% 0.0% 16.7% 25.0% 0.0% related/sponsored events/activities Collaborate as part of my 42.9% 63.6% 44.4% 85.7% 20.0% 42.9% 22.2% 0.0% 12.5% professional duties* Use World Bank Group website for 14.3% 27.3% 11.1% 21.4% 40.0% 42.9% 27.8% 0.0% 37.5% information, data, research, etc. *Significantly different between stakeholder groups 51 World Bank Group Country Opinion Survey 2020: Seychelles Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group4 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY20 Seychelles COS questionnaire: All 10-point scale questions and questions B7, B9, and F1. Collaborating with the WBG, FY20 N=46 Not collaborating with the WBG, FY20 N=57 B. Overall Attitudes Toward the World Bank Group Collaborating with the Not collaborating with the WBG WBG N Mean N Mean How familiar are you with the work of the World Bank 43 6.93 51 4.57 Group in Seychelles?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Seychelles? (1-Strongly disagree, 10-Strongly agree) Collaborating with the Not collaborating with the WBG WBG N Mean N Mean Overall the World Bank Group currently plays a relevant 42 7.24 41 5.83 role in development in Seychelles* The World Bank Group’s work is aligned with what I 38 7.11 39 5.69 consider the development priorities for Seychelles* *Significantly different between collaborators and non-collaborators Collaborating with the Not collaborating with the WBG WBG N Mean N Mean Overall, please rate your impression of the World Bank 39 7.10 40 6.23 Group’s effectiveness in Seychelles.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the Not collaborating with the WBG WBG N Mean N Mean To what extent does the World Bank Group’s work help to 39 7.15 40 6.08 achieve development results in Seychelles?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 4 Only 103 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 52 World Bank Group Country Opinion Survey 2020: Seychelles B. Overall Attitudes Toward the World Bank Group (continued) Collaborating with the Not collaborating with the WBG WBG N Mean N Mean To what extent does the World Bank Group influence the 40 6.95 40 5.40 development agenda in Seychelles?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in Seychelles? (Select only ONE response) Collaborating with the Not collaborating with the Percentage of Respondents WBG WBG To a fully sufficient degree 2.3% 9.8% To a somewhat sufficient degree 41.9% 23.5% To a somewhat insufficient degree 16.3% 25.5% To a very insufficient degree 11.6% 15.7% Don’t know 27.9% 25.5% When thinking about how the World Bank Group can have the most impact on development results in Seychelles, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Seychelles? (Choose no more than THREE) Percentage of Respondents Collaborating with the Not collaborating with the (Responses combined) WBG WBG Job creation/employment 18.6% 16.0% Health 11.6% 16.0% Financial markets 4.7% 8.0% Public sector governance/reform 39.5% 34.0% Energy 2.3% 2.0% Water and sanitation 2.3% 6.0% Pollution 0.0% 0.0% Social protection 16.3% 6.0% Gender equity 4.7% 4.0% Private sector development 20.9% 18.0% Education 23.3% 22.0% Global/regional integration 2.3% 2.0% Food security 11.6% 8.0% Urban development 7.0% 0.0% Equality of opportunity 2.3% 2.0% Disease 4.7% 2.0% Information and communications technology* 23.3% 2.0% Natural resource management 16.3% 12.0% Judiciary reform 0.0% 2.0% Economic growth 30.2% 26.0% Disaster risk management 2.3% 2.0% Transport 4.7% 10.0% Agriculture and rural development 7.0% 16.0% Trade and exports 11.6% 4.0% Tourism 2.3% 6.0% Climate change 18.6% 20.0% Poverty reduction 2.3% 12.0% Anti-corruption* 0.0% 10.0% *Significantly different between collaborators and non-collaborators 53 World Bank Group Country Opinion Survey 2020: Seychelles C. World Bank Group’s Work and Engagement on the Ground Collaborating with the Not collaborating with the WBG WBG N Mean N Mean To what extent do you believe the World Bank Group’s staff is well prepared to help Seychelles solve its most 36 7.50 31 6.74 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree/disagree with the following statements about the World Bank Group in Seychelles? (1- Strongly disagree, 10- Strongly agree) Collaborating with the Not collaborating with the WBG WBG N Mean N Mean The World Bank Group’s financial instruments meet the 36 6.78 39 5.82 needs of Seychelles* The World Bank Group meets Seychelles’ needs for 36 7.31 40 6.15 knowledge services* *Significantly different between collaborators and non-collaborators To what extent do you believe that Seychelles received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Collaborating with the Not collaborating with the WBG WBG N Mean N Mean To what extent do you believe that Seychelles received value for money from the World Bank Group’s 26 6.92 28 6.07 Reimbursable Advisory Services (RAS)? D. World Bank Group’s Support in Development Areas In Seychelles, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1- To no degree at all, 10- To a very significant degree) Collaborating with the Not collaborating with the WBG WBG N Mean N Mean Gender 26 6.12 33 5.88 The impact of climate change 34 7.00 36 6.64 54 World Bank Group Country Opinion Survey 2020: Seychelles E. World Bank Group’s Knowledge Work and Activities In Seychelles, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the Not collaborating with the WBG WBG N Mean N Mean Are timely* 37 7.08 31 5.90 Include appropriate level of stakeholder involvement during 36 7.14 34 5.88 preparation* Lead to practical solutions* 37 7.24 33 6.00 Are source of relevant information on global good 36 8.00 37 6.14 practices* Are adequately disseminated* 36 6.83 33 5.82 Are translated enough into local language 32 5.13 36 5.39 Are adaptable to Seychelles’ specific development 37 6.73 35 5.83 challenges and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the Not collaborating with the WBG WBG N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 38 7.08 41 6.29 development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the Not collaborating with the WBG WBG N Mean N Mean Overall, how would you rate the technical quality of the 39 7.67 36 7.11 World Bank Group's knowledge work and activities? (1- Very low technical quality, 10- Very high technical quality) 55 World Bank Group Country Opinion Survey 2020: Seychelles F. The Future Role of the World Bank Group in Seychelles Which of the following SHOULD the World Bank Group do to make itself of greater value in Seychelles? (Choose no more than TWO) Percentage of Respondents Collaborating with the Not collaborating with (Responses combined) WBG the WBG Provide more adequate data/knowledge/statistics/figures on 14.0% 30.4% Seychelles’ economy Engage more effectively with civil society* 2.3% 17.4% Increase the level of capacity development in the country* 58.1% 30.4% Reduce the complexity of obtaining World Bank Group financing 20.9% 17.4% Increase availability of Reimbursable Advisory Services (RAS) 7.0% 4.3% Help to bring discipline/effective supervision to implementation of 7.0% 2.2% World Bank Group projects Engage more effectively with partners such as bilaterals, 4.7% 4.3% multilaterals, trust funds, UN Offer more innovative financial products and services 23.3% 8.7% Ensure greater selectivity in its work 0.0% 0.0% Engage more directly with beneficiaries 9.3% 13.0% Improve the quality of its experts as related to Seychelles’ specific 9.3% 10.9% challenges Engage more effectively with private sector 23.3% 26.1% Offer more innovative knowledge products and services 11.6% 8.7% Collaborate more effectively with Government clients 4.7% 13.0% Work faster 2.3% 4.3% Other 0.0% 2.2% *Significantly different between collaborators and non-collaborators 56 World Bank Group Country Opinion Survey 2020: Seychelles Appendix D: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following describes most of your exposure to the World Bank Group in Seychelles? Currently, do you professionally (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Engage in WBG Observer Use WBG reports/data Collaborate Use WBG website activities Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall the World Bank Group currently plays a relevant role in 5.83 7.24 6.77 6.07 6.27 7.33 6.41 7.06 6.42 6.71 6.41 6.91 development in Seychelles The World Bank Group’s work is aligned with what I consider the 5.69 7.11 6.56 6.04 6.19 7.00 6.26 6.93 6.28 6.53 6.35 6.50 development priorities for Seychelles Overall, please rate your impression of the World Bank Group’s 6.22 7.10 6.70 6.56 6.55 7.00 6.49 7.22 6.61 6.73 6.70 6.53 effectiveness in Seychelles. To what extent does the World Bank Group’s work help to 6.08 7.15 6.53 6.64 6.41 7.00 6.54 6.65 6.55 6.59 6.57 6.56 achieve development results in Seychelles? To what extent does the World Bank Group influence the 5.40 6.95 6.29 5.92 5.92 7.00 6.06 6.56 6.00 6.40 6.20 6.11 development agenda in Seychelles? The World Bank Group’s financial instruments meet the needs of 5.82 6.78 6.39 6.04 6.17 6.65 6.17 6.65 6.19 6.39 6.25 6.37 Seychelles The World Bank Group meets Seychelles’s needs for knowledge 6.15 7.31 6.81 6.30 6.41 7.37 6.45 7.35 6.57 6.76 6.69 6.55 services In Seychelles, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to 5.83 6.73 6.31 6.25 6.28 6.33 6.23 6.50 6.28 6.30 6.22 6.53 Seychelles’s specific development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.29 7.08 6.51 6.88 6.54 6.89 6.47 7.17 6.58 6.70 6.88 5.84 development results in your country? Overall, how would you rate the technical quality of the World 7.11 7.67 7.38 7.44 7.37 7.50 7.37 7.50 7.42 7.38 7.34 7.62 Bank Group's knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 57 World Bank Group Country Opinion Survey 2020: Seychelles Appendix E: Seychelles FY20 COS Questionnaire World Bank Group Country Survey FY 2020 – Seychelles The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Seychelles or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Seychelles, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Seychelles. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 58 World Bank Group Country Opinion Survey 2020: Seychelles SECTION A: OVERALL CONTEXT A1. In general, would you say that Seychelles is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Seychelles is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Seychelles. Please identify which of the following you consider the most important development priorities in Seychelles. (Choose no more than THREE) 1 Food security (i.e., reliable access to quality food) 15 Poverty reduction 2 Urban development 16 Anti-corruption 3 Energy 17 Judiciary reform 4 Water and sanitation 18 Economic growth 5 Private sector development 19 Trade and exports 6 Education 20 Tourism Public sector governance/reform (i.e., government Natural resource management (e.g., preserving the 7 effectiveness, public financial management, public 21 natural environment, developing the blue expenditure, fiscal system reform) economy) 8 Global/regional integration 22 Climate change (e.g., mitigation, adaptation) 9 Pollution 23 Disaster risk management 10 Job creation/employment 24 Equality of opportunity (i.e., social inclusion) Disease (e.g., diabetes, heart disease, and other 11 Health 25 non-communicable lifestyle-related diseases) 12 Financial markets 26 Information and communications technology Social protection (e.g., pensions, targeted social 13 27 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 14 28 Agriculture and rural development and men, and boys and girls) 59 World Bank Group Country Opinion Survey 2020: Seychelles SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Seychelles? (Choose no more than THREE) Disease (e.g., diabetes, heart disease, and other 1 15 Health non-communicable lifestyle-related diseases) 2 Information and communications technology 16 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 3 17 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women and 4 Agriculture and rural development 18 men, and boys and girls) 5 Economic growth 19 Water and sanitation 6 Disaster risk management 20 Pollution 7 Equality of opportunity (i.e., social inclusion) 21 Job creation/employment 8 Trade and exports 22 Private sector development 9 Tourism 23 Education 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration 11 Transport (e.g., roads, bridges, transportation) 25 Food security (i.e., reliable access to quality food) 12 Energy 26 Urban development 13 Anti-corruption Natural resource management (e.g., preserving the 27 14 Judiciary reform natural environment, developing the blue economy) A5. Please describe the direction Seychelles is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Seychelles’ economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      A6. Listed below are global challenges. Which do you think have the most serious impact on Seychelles? (Choose no more than TWO) 1 Migrants and refugees 5 Technology based disruption 2 Jobs/employment 6 Trade constraints 3 Climate change 7 The gap between the rich and the poor 4 Terrorism 8 Environmental degradation 60 World Bank Group Country Opinion Survey 2020: Seychelles SECTION A: OVERALL CONTEXT A7. When economic and/or social reform efforts fail or are slow to take place in Seychelles, which of the following would you attribute this to? (Choose no more than TWO) 1 Reforms are not well thought out in light of country challenges 2 Corruption 3 Private sector involvement and/or influence 4 Inadequate level of private sector participation 5 Inadequate level of citizen/civil society participation 6 Poor coordination within the government 7 Inadequate level of government accountability 8 Inadequate level of capacity in the government 9 Political pressures and obstacles 10 Other (please specify): ________________________________________ A8. To what extent do you trust private sector to engage in public service delivery in Seychelles? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 61 World Bank Group Country Opinion Survey 2020: Seychelles SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Seychelles? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Seychelles? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in Seychelles The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Seychelles B4. Overall, please rate your impression of the World Bank Group’s effectiveness in Seychelles. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B5. To what extent does the World Bank Group’s work help to achieve development results in Seychelles? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in Seychelles? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Seychelles? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 62 World Bank Group Country Opinion Survey 2020: Seychelles SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Seychelles, which activity do you VALUE the most? (Choose no more than TWO) 1 Data and statistics 2 Mobilizing third party financial resources 3 Financial resources 4 Capacity development related to World Bank Group supported projects 5 Technical assistance 6 Policy advice, studies, analyses 7 Promoting knowledge sharing 8 Implementation support 9 Bringing together different groups of stakeholders 10 Other (please specify): ________________________ B9. When thinking about how the World Bank Group can have the most impact on development results in Seychelles, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Seychelles? (Choose no more than THREE) 1 Job creation/employment 15 Equality of opportunity (i.e., social inclusion) Disease (e.g., diabetes, heart disease, and other 2 Health 16 non-communicable lifestyle-related diseases) 3 Financial markets 17 Information and communications technology Public sector governance/reform (i.e., government Natural resource management (e.g., preserving the 4 effectiveness, public financial management, public 18 natural environment, developing the blue expenditure, fiscal system reform) economy) 5 Energy 19 Judiciary reform 6 Water and sanitation 20 Economic growth 7 Pollution 21 Disaster risk management Social protection (e.g., pensions, targeted social 8 22 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 9 23 Agriculture and rural development and men, and boys and girls) 10 Private sector development 24 Trade and exports 11 Education 25 Tourism 12 Global/regional integration 26 Climate change (e.g., mitigation, adaptation) 13 Food security (i.e., reliable access to quality food) 27 Poverty reduction 14 Urban development 28 Anti-corruption 63 World Bank Group Country Opinion Survey 2020: Seychelles SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Seychelles solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree/disagree with the following statements about the World Bank Group in Seychelles? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust C2 1 2 3 4 5 6 7 8 9 10  Funds, Program-for-Results, etc.) meet the needs of Seychelles The World Bank Group meets Seychelles’ needs for C3 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C4. To what extent do you believe that Seychelles received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. In Seychelles, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and men, 1 1 2 3 4 5 6 7 8 9 10  and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  64 World Bank Group Country Opinion Survey 2020: Seychelles SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Seychelles, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E5 1 2 3 4 5 6 7 8 9 10  practices E6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Seychelles’ specific development E8 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 65 World Bank Group Country Opinion Survey 2020: Seychelles SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SEYCHELLES F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Seychelles? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Seychelles’ economy 2 Engage more effectively with civil society (e.g., NGOs, CBOs) 3 Increase the level of capacity development in the country 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of World Bank Group projects 7 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 8 Offer more innovative financial products and services 9 Ensure greater selectivity in its work 10 Engage more directly with beneficiaries 11 Improve the quality of its experts as related to Seychelles’ specific challenges 12 Engage more effectively with private sector 13 Offer more innovative knowledge products and services 14 Collaborate more effectively with Government clients (e.g., national, state, local) 15 Work faster 16 Other (please specify): ______________________________________________ F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Youth/university groups 7 Parliament 2 Private sector 8 Foundations 3 Local government 9 Media 4 Beneficiaries 10 Academia/think tanks/research institutes 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know 66 World Bank Group Country Opinion Survey 2020: Seychelles SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Seychelles? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 5 written materials face meetings/discussions) Social media (e.g., blogs, Facebook, Twitter, 2 e-Newsletters 6 YouTube, Flickr) World Bank Group’s 3 Webinars or online events hosted by the World Bank seminars/workshops/conferences 7 Group 4 World Bank Group’s website G3. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed/WiFi 2 Dial-up 67 World Bank Group Country Opinion Survey 2020: Seychelles SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 12 Private Sector Organization 2 Office of Minister 13 Financial Sector/Private Bank Private Foundation (e.g., Bill & Melinda Gates 3 Office of Parliamentarian 14 Foundation, Rockefeller Foundation) Employee of Ministry, Ministerial Department, 4 15 NGO/Community Based Organization Implementation Agency Project Management Unit (PMU) overseeing implementation of WBG project/ 5 16 Trade Union Consultant/Contractor working on WBG supported project/program 6 Local Government Office or Staff 17 Faith-Based Group Independent Government Institution (i.e., regulatory 7 18 Youth Group agency, central bank/oversight institution) 8 Judicial System (e.g., courts) 19 Academia/Research Institute/Think Tank 9 State-Owned Enterprise 20 Media (press, radio, TV, web, etc.) 10 Bilateral Agency (e.g., embassy, diplomatic, military) 21 Other (please specify): _____________________ 11 Multilateral Agency (UN, regional development bank) H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 1 Yes 2 No 68 World Bank Group Country Opinion Survey 2020: Seychelles SECTION H: BACKGROUND INFORMATION H4. Which of the following describes most of your exposure to the World Bank Group in Seychelles? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H5. What’s your gender? 1 Female 2 Male H6. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H7. Which best represents your geographic location? 1 Mahé 2 La Digue 3 Praslin 4 Other (please specify): ______________________ Thank you for completing the survey! 69