96107 Bolivia The World Bank Group Country Survey FY 2014 Report of Findings September 2014 The World Bank Group Bolivia Country Opinion Survey 2014 Acknowledgements The Bolivia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Bolivia country team and the local fielding agency PwC. In particular, PORG is grateful to Faris H. Hadad-Zervos (Country Manager), Maria Alejandra Velasco (Operations Analyst) and Kelly Keirnan (Junior Professional Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Bolivia Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Bolivia .....................................................10 V. Overall Attitudes toward the World Bank Group .......................18 VI. Sectoral Importance and Effectiveness......................................31 VII. How the World Bank Group Operates .......................................37 VIII. World Bank Group’s Knowledge and Instruments .....................46 IX. The Future Role of the World Bank Group in Bolivia .................53 X. Communication and Openness..................................................55 XI. Appendices ................................................................................59 2 The World Bank Group Bolivia Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Bolivia perceive the Bank Group;  Obtain systematic feedback from stakeholders in Bolivia regarding:  Their views regarding the general environment in Bolivia;  Their overall attitudes toward the World Bank Group in Bolivia;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Bolivia;  Perceptions of the World Bank Group’s future role in Bolivia.  Use data to help inform Bolivia country team’s strategy. II. Methodology In March-May 2014, 440 stakeholders of the World Bank Group in Bolivia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG- supported projects/programs; implementation agencies overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 210 stakeholders participated in the survey (48% response rate). Some respondents completed questionnaires with a representative of the fielding agency. Others received a link to an online version of the questionnaire in the Qualtrics platform and filled out the questionnaire electronically. Respondents were asked about: general issues facing Bolivia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Bolivia; and the WBG’s communication and information sharing in Bolivia. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were not compared to those in an earlier Country Survey conducted in FY’06, as survey instruments in the two years were largely different and the last survey was done almost a decade ago. A. General Issues Facing Bolivia: Respondents were asked to indicate whether Bolivia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Bolivia, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Bolivia, WBG staff preparedness to help Bolivia solve its development challenges, WBG’s local presence, WBG’s capacity building in Bolivia, their agreement with various statements 3 The World Bank Group Bolivia Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG) (continued): regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Bolivia, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services). C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Bolivia, the extent to which the WBG meets Bolivia’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty six development areas, and the WBG’s level of effectiveness across these areas, such as poverty reduction and equity, education, economic growth, and natural resource management. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the most recent LAC Flagship Report, including whether it raised substantive new information, and whether it provided them with useful information in terms of work they do. E. Working with the World Bank Group: Respondents were asked to rate WBG’s technical assistance/advisory work’s contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. F. The Future Role of the World Bank Group in Bolivia: Respondents were asked to indicate what the WBG should do to make itself of greater value in Bolivia, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Bolivia. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Bolivia, which WBG agencies they work with, and their geographic location. 4 The World Bank Group Bolivia Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President were combined with respondents from Office of a Minister, respondents from consultants/contractors working on WBG projects were combined with those from implementation agencies overseeing implementation of projects, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations and NGOs were combined into “CSO.� Few respondents from the local governments, independent government institutions, and other organizations were included in the “Other� category. There were no respondents from the office of a parliamentarian, CBOs, trade unions, faith-based groups, or the judiciary branch. Percentage of Respondents (N=176) Other 15% Private Sector Organization 11% Academia/Research Institute/Think Tank 11% Bilateral Agency 9% Office of Minister 9% Financial Sector/Private Bank 8% Private Foundation 6% Employee of a Ministry, Ministerial Department 5% Consultant/Contractor working on World Bank 5% Group supported project/program Implementing agencies overseeing implementation 4% of project NGO 4% Local Government Office or Staff 3% Media 3% Multilateral Agency 3% Independent Government Institution 2% Office of the President 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Bolivia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=175) Other 27% Financial markets/banking 14% Public sector governance/public financial 10% management/anti corruption Education 7% Generalist 7% Agriculture/rural development/food security 6% Private sector development/foreign direct 6% investment Energy 3% Information and communications technology 3% Transport 3% Urban development 3% Job creation/employment 2% Water and sanitation 2% Natural resource management/environmental 2% sustainability Health and nutrition 2% Climate change/disaster management 1% Communicable/non-communicable diseases 1% Law and justice/regulatory framework 1% Early childhood development 1% Social protection 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Bolivia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 93). For further analysis, few respondents from Santa Cruz, Other city in urban area, El Alto, and Rural area were combined into an “Outside La Paz� group. Only significant difference between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=173) La Paz 83% Santa Cruz 8% Other city in urban area 4% El Alto 3% Rural area 2% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Bolivia, can be found in Appendix D (see page 106) and Appendix E (see page 119). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix E. Percentage of Respondents (N=174) Yes 41% No 59% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Bolivia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=170) Engage in World Bank Group related/sponsored 36% events/activities Use World Bank Group reports/data 34% Use World Bank Group website for information, 31% data, research, etc. Observer 29% Collaborate as part of my professional duties 27% "Which of the following describes most of your exposure to the World Bank Group in Bolivia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=155) The World Bank 65% The International Finance Corporation 18% Other 17% "Which of the following agencies of the World Bank Group do you primarily engage with in Bolivia?" (Respondents chose from a list.) 8 The World Bank Group Bolivia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Employees of ministries/ministerial departments had the highest levels of familiarity with the World Bank Group, whereas respondents from the media and academia/research institutes/think tanks had significantly lower levels of familiarity.  Respondents from La Paz and Outside La Paz had statistically similar levels of familiarity with the World Bank Group.  Respondents’ ratings of familiarity with the World Bank Group were significantly, strongly correlated with their perceptions of the Bank Group’s overall effectiveness in Bolivia, and their perceptions of the Bank Group’s relevance to Bolivia’s development, and the Bank Group’s ability to help achieve development results in Bolivia. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "How familiar are you with the work of the World Bank Group in Bolivia?" (1 - "Not familiar at all", 10 - "Extremely familiar") Familiarity with Other Organizations  Respondents had statistically similar levels of familiarity with the World Bank Group, the Inter-American Development Bank, and the Latin American Development Bank. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 Latin American Development Bank (CAF) 6.7 World Bank Group (WB/BM) 6.6 Inter-American Development Bank (IDB/BID) 6.5 "How familiar are you with the work of these organizations in Bolivia?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia Headed in the Right Direction  Respondents from the Office of President/Minister, project implementation agencies and consultants/contractors working on WBG projects are most likely to indicate that Bolivia is headed in the right direction, whereas respondents from academia/research institutes/think tanks were significantly less likely to think so (more than half of the respondents indicate that the country is headed in the wrong direction). Percentage of Respondents (N=203) The right direction 53% The wrong direction 24% Not sure 23% "In general, would you say that Bolivia is headed in ...?" (Respondents chose from a list.) 10 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia (continued) Development Priority Percentage of Respondents (N=205) Poverty reduction and equity 42% Education 31% Economic growth 23% Natural resource management (hydrocarbons and mining) 21% Employment and job creation 17% Road infrastructure and transport 13% Anti-corruption and transparency 13% Agriculture and food security 13% Law and justice 12% Health and nutrition 12% Investment climate 11% Rural development 7% Public sector governance /institutional development 7% Water and sanitation 7% Environmental sustainability 6% Private sector development 5% Energy 5% Science and technology 5% Decentralization 4% Other 4% Climate change 4% Foreign direct investment 4% Inclusion of indigenous people 4% Urban development 3% Macroeconomic management 3% Regulatory framework 3% Financial sector 3% Telecommunications 3% Disaster risk management 2% Social protection 2% Gender equity 2% Crime and violence 2% Regional and global integration 2% Tourism 1% Early child development 1% Land administration 1% "Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important development priorities in Bolivia. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 11 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia (continued) Development Priority (continued)  Respondents across stakeholder groups, geographic locations, and areas of specialization all agree that “poverty reduction and equity,� “education,� “economic growth,� and natural resource management� are Bolivia’s top development priorities.  Among these top development priorities, respondents who professionally collaborate/work with the WBG are significantly more likely to indicate that “poverty reduction and equity� is the most important development priority than respondents who do not professionally collaborate/work with the institution.  By contrast, when it comes to “education,� respondents who professionally collaborate/work with the WBG are significantly less likely to indicate that “education� is the most important development priority than respondents who do not professionally collaborate/work with the institution. 12 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=202) Education 46% Employment and job creation 38% Economic growth 34% Health and nutrition 23% Rural development 21% Road infrastructure and transport 13% Agriculture and food security 13% Private sector development 11% Natural resource management 10% Investment climate 10% Water and sanitation 9% Law and justice 7% Science and technology 6% Foreign direct investment 6% Decentralization 5% Public sector governance/institutional development 5% Financial sector 5% Anti-corruption and transparency 5% Early child development 4% Gender equity 4% Macroeconomic management 4% Environmental sustainability 4% Social protection 3% Regulatory framework 3% Other 3% Tourism 2% Regional and global integration 2% Climate change 1% Energy 1% Urban development 1% Inclusion of indigenous people 1% Disaster risk management 1% Telecommunications 1% Crime and violence 1% Land administration 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bolivia?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 13 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia (continued) What Would Contribute Most to Reducing Poverty (continued)  Respondents across stakeholder groups, geographic locations, and levels of collaboration all agree that “education,� “employment and job creation,� “economic growth,� and “health and nutrition� are the greatest contributors to reducing poverty in Bolivia.  It is worth noting that respondents whose primary specialization of work is in “public sector governance/public financial management/anti corruption� (10% of the sample) were significantly more likely to indicate that “road infrastructure and transport� would contribute most to reducing poverty in Bolivia, compared to respondents in other areas of work.  Respondents whose primary specialization of work is in “financial markets/banking� (14% of the sample) were significantly more likely to indicate that “investment climate� would contribute most to reducing poverty in Bolivia, compared to respondents in other areas of work. 14 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=202) Natural resource management 35% Employment and job creation 33% Investment climate 28% Private sector development 27% Education 25% Road infrastructure and transport 17% Foreign direct investment 15% Macroeconomic management 13% Rural development 13% Science and technology 10% Agriculture and food security 10% Law and justice 8% Public sector governance/institutional development 7% Anti-corruption and transparency 7% Regulatory framework 7% Financial sector 6% Energy 5% Decentralization 5% Tourism 4% Telecommunications 4% Environmental sustainability 4% Health and nutrition 3% Regional and global integration 3% Other 2% Water and sanitation 2% Inclusion of indigenous people 2% Gender equity 1% Climate change 1% Land administration 1% Disaster risk management 1% Urban development 1% Crime and violence 1% Early child development 1% Social protection (pensions, cash transfers) 0% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bolivia? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the areas of development that would contribute most to economic growth. 15 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia (continued) What Would Contribute Most to Generating Economic Growth (continued)  Respondents across stakeholder groups all agree that “natural resource management,� “employment and job creation,� “investment climate,� and “private sector development� are the greatest contributors to generating economic growth in Bolivia.  Among these greatest contributors to the economic growth, respondents who are from La Paz are significantly more likely to indicate that “investment climate� is the greatest contributors to generating economic growth in Bolivia compared to respondents from Outside La Paz.  Respondents who professionally collaborate/work with the WBG are significantly less likely to indicate that “investment climate� is the greatest contributors to generating economic growth in Bolivia compared to respondents who do not collaborate/work with the WBG.  Respondents whose primary specialization of work is in “financial markets/banking� (14% of the sample) were significantly more likely to indicate that “investment climate� would contribute most to economic growth in Bolivia, compared to respondents in other areas of work. 16 The World Bank Group Bolivia Country Opinion Survey 2014 IV. General Issues Facing Bolivia (continued) Factors Contributing to “Shared Prosperity�  There are significant stakeholder group differences in their views of how “shared prosperity� would be achieved in Bolivia.  Respondents from the Office of President/Minister were most likely to indicate that “shared prosperity� would be achieved through “increased access and quality of basic services.�  Respondents from CSOs were most likely to indicate that “shared prosperity� would be achieved through “job creation and quality of employment.�  Respondents from the media were most likely to indicate that “shared prosperity� would be achieved through “better targeted public investment and social policies.�  Respondents who professionally collaborate/work with the WBG are significantly less likely to indicate that “shared prosperity� would be achieved through “expanding access and quality of social services,� compared to respondents who do not professionally collaborate/work with the WBG.  Respondents from La Paz are significantly more likely to indicate that “shared prosperity� would be achieved through “increased access and quality of basic services,� compared to respondents from Outside La Paz. Percentage of Respondents (N=201) Expanded access and quality of social services 50% (education, health and nutrition) Job creation and quality of employment 43% (reduced informality) Sustainable economic growth 42% Increased access and quality of basic services 22% (water and sanitation, electricity) Better targeted public investment and social 21% policies Increased access to markets for rural 10% producers Promote inclusion of indigenous people 4% Other 3% Community-driven development 3% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Bolivia, which of the following TWO best illustrate how this would be achieved in Bolivia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 17 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=197) Poverty reduction and equity 29% Education 25% Economic growth 22% Road infrastructure and transport 22% Employment and job creation 16% Rural development 15% Investment climate 15% Health and nutrition 13% Agriculture and food security 13% Natural resource management 12% Water and sanitation 11% Law and justice 11% Public sector governance /institutional development 10% Science and technology 10% Private sector development 10% Environmental sustainability 8% Anti-corruption and transparency 7% Climate change 5% Financial sector 5% Decentralization 4% Regulatory framework 4% Macroeconomic management 4% Regional and global integration 4% Other 3% Tourism 3% Urban development 3% Foreign direct investment 3% Disaster risk management 3% Energy 2% Gender equity 2% Early child development 2% Social protection 1% Inclusion of indigenous people 1% Crime and violence 1% Telecommunications 0% Land administration 0% “When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Bolivia? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 18 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources (continued)  Respondents from the media are significantly more likely than respondents from other stakeholder groups to indicate that the WBG should focus most of its attention and resources in Bolivia in “education.�  Respondents from Outside La Paz are significantly more likely than respondents from La Paz to indicate that the WBG should focus most of its attention and resources in Bolivia in “road infrastructure and transport.�  Respondents who do not professionally collaborate/work with the WBG are significantly more likely to indicate that the WBG should focus most of its attention and resources in Bolivia in “education� and “investment climate,� compared to respondents who collaborate/work with the WBG.  Respondents across sectoral specializations all agree that “natural resource management,� “economic growth,� “poverty reduction and equity,� and “rural development� are the most important areas in which the WBG should focus most of its attention and resources. 19 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the Bank Group’s overall effectiveness in Bolivia.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the organization’s effectiveness compared to respondents who do not professionally collaborate/work with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.5 "Overall, please rate your impression of the World Bank Group's effectiveness in Bolivia?" (1 - "Not effective at all", 10 - "Very effective") 20 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Effectiveness of Other Organizations  Respondents gave significantly higher ratings for the Latin American Development Bank’s effectiveness than the effectiveness of the World Bank Group.  Respondents gave statistically similar ratings for the effectiveness of the World Bank Group and the Inter-American Development Bank. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Latin American Development Bank (CAF) 7.1 Inter-American Development Bank (IDB/BID) 6.6 World Bank Group (WB/BM) 6.5 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 21 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents across stakeholder groups had statistically similar ratings for the effectiveness of the following WBG activities in supporting Bolivia’s efforts to achieve development results.  Respondents from Outside La Paz had significantly higher ratings for the WBG’s effectiveness in “provision of technical assistance� and “activities with the community in arts, music, sports� compared to respondents who are located in La Paz. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financing (lending and grants) of 7.2 investment projects Provision of technical assistance 7.0 Development and availability of studies 6.8 Promotion of knowledge sharing 6.7 Analytical work and databases 6.6 Capacity to convene other partners and 6.6 leverage support Provision of policy advice 6.2 Including South-South cooperation 5.6 Activities with the community in arts, music, sports (Arte Joven, Ambivalecias, 5.4 Basurarte, Women in Cycling) "How effective do the World Bank Group's activities below support Bolivia's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 22 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from the media, project implementation agencies, and consultants/contractors working on WBG projects had the highest ratings for the WBG helping achieve development results in Bolivia, whereas respondents from academia/research institutes/think tanks had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the WBG helping achieve development results in Bolivia.  Respondents who professionally collaborate/work with the World Bank Group had significantly higher ratings for the WBG helping achieve development results in Bolivia, compared to respondents who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.7 "To what extent does the World Bank Group's work help to achieve development results in Bolivia?" (1 - "To no degree at all", 10 - "To a very significant degree") 23 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents from bilateral/multilateral agencies, project implementation agencies, and consultants/contractors working on WBG projects had significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Bolivia solve its most complicated development challenges, whereas respondents from academia/research institutes/think tanks had significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Bolivia solve its most complicated development challenges.  Respondents who professionally collaborate/work with the World Bank Group had significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Bolivia solve its most complicated development challenges, compared to respondents who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bolivia solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 24 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant stakeholder group differences in their responses to twenty six indicator questions. Respondents from project implementation agencies and consultants/contractors working on WBG projects tend to give the highest ratings, whereas respondents from academia/research institutes/think tanks tend to give significantly lower ratings.  Respondents who professionally collaborate/work with the WBG tended to give significantly higher ratings (7.3) for twenty six indicator questions than respondents who do not professionally collaborate/work with the WBG (6.1)  Responses to individual indicator questions by stakeholder groups can be found in Appendix F (page 120). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.6 Project Implementation Agency/ Consultant/ 7.4 Contractor on Bank Group project Other 7.0 Employee of a Ministry/ Ministerial 7.0 Department Bilateral/ Multilateral Agency 6.9 Office of President/ Minister 6.4 Private Sector/ Financial Sector/ Private Bank 6.4 Media 6.3 CSO 6.2 Academia/ Research institute/ Think tank 5.5 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices E and F. 25 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=191) Financing (lending and grants) of 63% 16% 80% investment projects Provision of technical assistance 14% 38% 52% Development and availability of studies 4% 14% 18% Provision of policy advice 9% 8% 17% Capacity to convene other partners and 4% 8% 12% leverage support Promotion of knowledge sharing 6% 9% Analytical work and databases 5% 7% Including south-south cooperation 3% Activities with the community in arts, music, sports (Arte Joven, Ambivalecias, 2% Basurarte, Women in Cycling) Greatest value Other 1% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bolivia?" (Respondents chose from a list.) 26 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents from CSOs and academia/research institutes/think tanks gave the highest ratings for the extent to which Bolivia would benefit, if capacity building were to support “groups outside of government to help them more effectively engage and participate in development efforts,� whereas respondents from the media and employees of ministries/ministerial departments gave significantly lower ratings.  Respondents from the Office of President/Minister and employees of ministries/ministerial departments gave the highest ratings for the extent to which Bolivia would benefit, if capacity building were to support “the public sector, related to implementation of specific development priorities on the ground,� whereas respondents from the media and academia/research institutes/think tanks gave significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent to which Bolivia would benefit, if capacity building were to support all three areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 The private sector, related to institutional and 7.9 policy change The public sector, related to implementation of specific development projects on the 7.9 ground Groups outside of government (e.g., civil society, media) to help them more effectively 7.5 engage and participate in development efforts "The World Bank Group can provide capacity building support in a number of ways in Bolivia. To which degree would Bolivia benefit, if capacity building were to support" (1 - "To no degree at all", 10 - "To a very significant degree") 27 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents across stakeholder groups had statistically similar ratings for the WBG’s effectiveness in both areas of capacity building work.  Respondents outside of La Paz had significantly higher ratings for the WBG’s effectiveness in “citizen engagement� than respondents in La Paz. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project design and implementation (or other 7.4 organizational strengthening) Citizen engagement (incorporating citizens' 6.7 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bolivia?" (1 - "Not effective at all", 10 - "Very effective") Importance of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the importance of the WBG’s capacity building work in both areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project design implementation (or other 8.0 organizational strengthening) Citizen engagement (incorporating citizens' 7.3 voices into development) "When thinking about how to improve capacity building in Bolivia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 28 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents indicated that “not enough public disclosure of its work� is one of the greatest weaknesses of the WBG. Respondents who are from Outside La Paz were significantly more likely to say so than respondents who are from La Paz.  Respondents who professionally work/collaborate with the WBG were significantly more likely to consider “WBG’s processes being too complex� and “WBG being too bureaucratic in its operational policies and procedures� as the organization’s greatest weaknesses, compared to those who do not collaborate with the WBG. Percentage of Respondents (N=190) Not enough public disclosure of its work 24% Too bureaucratic in its operational policies and 24% procedures World Bank Group’s processes too complex 23% Not adequately sensitive to political/social 20% realities in Bolivia World Bank Group’s processes too slow 17% Not willing to honestly criticize policies and 13% reform efforts in the country Not collaborating enough with non-state 12% actors Staff too inaccessible 10% Not aligned with country priorities 9% Imposing technocratic solutions without regard 7% to political realities Not exploring alternative policy options 6% Don’t know 6% Too influenced by developed countries 5% Arrogant in its approach 4% Not aligned with other donors’ work 4% Not client focused 4% Other 3% The credibility of its knowledge/data 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bolivia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 29 The World Bank Group Bolivia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the extent to which they believed that the WBG had moved in the right direction in terms of its focus in Bolivia.  Compared to respondents who do not collaborate with the WBG, respondents who do gave significantly higher ratings for the extent to which they believed that the WBG had moved in the right direction in terms of its focus in Bolivia. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Bolivia?" (1-"To no degree at all", 10-"To a very significant degree") 30 The World Bank Group Bolivia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Other 8.6 Education 8.3 Poverty reduction and equity 8.2 Health and nutrition 8.1 Water and sanitation 8.1 Science and technology 8.1 Agriculture and food security 8.0 Rural development 8.0 Road infrastructure and transport 7.9 Private sector development 7.9 Employment and job creation 7.8 Economic growth 7.8 Investment climate 7.8 Foreign direct investment 7.7 Environmental sustainability 7.7 Anti-corruption and transparency 7.7 Energy 7.6 Disaster risk management 7.6 Climate change 7.6 Regional and global integration 7.3 Early child development 7.3 Law and justice 7.3 Gender equity 7.3 Urban development 7.3 Macroeconomic management 7.1 Public sector governance /institutional development 7.1 Tourism 7.1 Inclusion of indigenous people 7.1 Financial sector (access, regulation, development) 7.0 Decentralization 7.0 Regulatory framework 6.9 Crime and violence 6.9 Telecommunications 6.6 Social protection (pensions, cash transfers) 6.6 Natural resource management (hydrocarbons and mining) 6.5 Land administration 6.2 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bolivia?" (1-"Not important at all", 10-"important") 31 The World Bank Group Bolivia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Road infrastructure and transport 7.1 Agriculture and food security 7.0 Poverty reduction and equity 6.9 Rural development 6.9 Water and sanitation 6.7 Urban development 6.6 Economic growth 6.6 Environmental sustainability 6.6 Climate change 6.6 Disaster risk management 6.5 Inclusion of indigenous people 6.4 Financial sector (access, regulation, development) 6.4 Employment and job creation 6.4 Health and nutrition 6.4 Public sector governance/institutional development 6.3 Energy 6.3 Education 6.3 Macroeconomic management 6.3 Other 6.3 Science and technology 6.2 Decentralization 6.2 Gender equity 6.2 Anti-corruption and transparency 6.2 Early child development 6.1 Social protection (pensions, cash transfers) 6.0 Tourism 6.0 Telecommunications 6.0 Regulatory framework 5.9 Regional and global integration 5.9 Private sector development 5.8 Foreign direct investment 5.8 Investment climate 5.8 Land administration 5.7 Natural resource management (hydrocarbons and mining) 5.5 Law and justice 5.4 Crime and violence 5.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia?" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Group Bolivia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents across stakeholder groups gave statistically similar ratings for the WBG’s effectiveness in all thirty six development areas except its effectiveness in “public sector governance/institutional development.� Respondents from the private sector/financial sector/private banks, project implementation agencies and consultants/contractors working on WBG projects had the highest ratings for the WBG’s effectiveness in “public sector governance/institutional development,� whereas respondents from CSOs and the media had significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the WBG’s effectiveness in almost all thirty six development areas. Respondents from La Paz gave significantly higher ratings for the WBG’s effectiveness in “other� areas than respondents from outside of La Paz.  Respondents whose primarily specialization of work is in “public sector governance/public financial management/anti corruption� (10% of the sample) gave significantly lower ratings for the WBG’s effectiveness in “financial sector (access, regulation, development)� than respondents from other areas of specialization.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 60) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 33 The World Bank Group Bolivia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Road infrastructure and transport 7.6 6.8 Rural development 7.3 6.5 Poverty reduction and equity* 7.3 6.6 Public sector governance /institutional development* 7.3 5.6 Disaster risk management* 7.3 5.8 Agriculture and food security 7.2 6.8 Urban development* 7.2 6.1 Inclusion of indigenous people* 7.2 6.5 Water and sanitation 7.1 6.5 Financial sector 6.9 6.1 Economic growth 6.9 6.3 Climate change 6.9 6.3 Environmental sustainability 6.9 6.2 Anti-corruption and transparency* 6.9 5.6 Gender equity* 6.8 5.5 Health and nutrition 6.8 6.1 Decentralization 6.7 5.9 Other 6.7 5.8 Regulatory framework* 6.7 5.4 Macroeconomic management 6.7 6.2 Private sector development* 6.7 5.2 Employment and job creation 6.7 6.1 Education 6.6 6.2 Energy 6.5 6.2 Early child development 6.5 5.8 Foreign direct investment* 6.5 5.2 Science and technology 6.5 5.9 Tourism 6.5 5.4 Regional and global integration 6.3 5.6 I professionally 6.3 collaborate/work Investment climate 5.5 with WBG Social protection 6.1 6.0 Crime and violence 6.0 4.6 I do not Law and justice 6.0 professionally 5.0 collaborate/work Land administration 5.9 5.4 with WBG Telecommunications 5.9 6.1 Natural resource management 5.8 5.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between respondents who do and do not collaborate with the WBG) 34 The World Bank Group Bolivia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the WBG’s effectiveness than respondents who do not collaborate in the following development areas.  Poverty reduction and equity  Urban development  Disaster risk management  Public sector governance  Anti-corruption and transparency  Regulatory framework  Private sector development  Foreign direct investment  Gender equity  Inclusion of indigenous people 35 The World Bank Group Bolivia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Bolivia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Bolivia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at rural development;  The WBG’s effectiveness at poverty reduction and equity;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at employment and job creation;  The WBG’s effectiveness at public sector governance/institutional development;  The WBG’s effectiveness at education.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Bolivia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at natural resource management;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at poverty reduction and equity;  The WBG’s effectiveness at rural development; and  The WBG’s effectiveness at urban development. 36 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Bolivia Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group respects the positions, views and demands of the government of 7.7 Bolivia The World Bank Group listens and takes into 7.1 account your views The World Bank Group supports Bolivia’s 6.9 efforts to reduce social exclusion The World Bank Group is an organization that does not represent a particular ideological 6.7 perspective in Bolivia The World Bank Group supports programs 6.6 and strategies that are realistic for Bolivia Overall the World Bank Group currently plays 6.5 a relevant role in development in Bolivia^ The World Bank Group’s work is aligned with what I consider the development priorities for 6.4 Bolivia^ The World Bank Group is an organization that is not overly influenced by any particular 5.8 country "To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 37 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Bolivia (continued)  There were significant stakeholder group differences in their levels of agreement with that several statements about the WBG’s work in Bolivia.  Respondents from project implementation agencies and consultants/contractors working on WBG projects had the highest levels of agreement with that “the World Bank Group supports Bolivia’s efforts to reduce social exclusion,� “overall the World Bank Group currently plays a relevant role in development in Bolivia,� “the World Bank Group’s work is aligned with what I consider the development priorities for Bolivia,� and “the World Bank Group supports programs and strategies that are realistic for Bolivia,� whereas respondents from academia/research institutes/think tanks had significantly lower levels of agreement with these statements.  Respondents from project implementation agencies and consultants/contractors working on WBG projects had the highest levels of agreement with that “the World Bank Group respects the positions, views, and demands of the government of Bolivia,� whereas respondents from the Office of President/Minister had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement with all of the statements above.  Respondents who professionally collaborate/work with WBG tended to have significantly higher levels of agreement with almost all statements (except that “the World Bank Group respects the positions, views, and demands of the government of Bolivia�) compared to respondents who do not professionally collaborate/work with WBG. 38 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement with all of the following statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 7.9 stakeholders in Bolivia with respect The World Bank Group effectively monitors and evaluates the projects and 7.1 programs it supports The World Bank Group provides effective 6.9 implementation support The World Bank Group’s disbursement 6.9 conditions are reasonable The World Bank Group ensures consistency 6.7 and continuity through staff changes The World Bank Group’s social safeguard 6.7 requirements are reasonable Where country systems are adequate, the World Bank Group makes appropriate use 6.7 of them^ The World Bank Group’s environmental 6.6 requirements are reasonable The World Bank Group’s financial 6.6 management requirements are reasonable The World Bank Group responds to no 6.5 objection requests in a timely manner The Word Bank Group’s procurement 6.4 requirements are reasonable The World Bank Group takes decisions 5.9 quickly in Bolivia^ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 39 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with several of the statements below compared to respondents who do not collaborate/work with WBG (indicated with an asterisk below). Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 8.3 stakeholders in Bolivia with respect* 7.5 The World Bank Group effectively monitors and 7.7 evaluates the projects and programs it supports* 6.4 The World Bank Group provides effective 7.4 implementation support* 6.4 The World Bank Group’s social safeguard 7.2 requirements are reasonable 6.2 The World Bank Group’s disbursement conditions 7.2 are reasonable 6.6 The World Bank Group’s environmental 7.1 requirements are reasonable* 6.1 The World Bank Group ensures consistency and 7.1 continuity through staff changes* 6.3 The World Bank Group’s financial management 7.1 requirements are reasonable* 6.2 Where country systems are adequate, the World 7.0 Bank Group makes appropriate use of them^ 6.4 The World Bank Group responds to no objection 6.9 I professionally requests in a timely manner collaborate/work 6.1 with WBG The World Bank Group takes decisions quickly in 6.6 I do not Bolivia*^ 5.4 professionally collaborate/work The Word Bank Group’s procurement requirements with WBG 6.5 are reasonable 6.2 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Significantly different between respondents who do and do not collaborate/work with WBG ^Indicator Question 40 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Contribution of the WBG’s Delivery Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for all four aspects of the WBG’s technical assistance/advisory work’s contribution to solving Bolivia’s development challenges.  Respondents who collaborate/work with the WBG had significantly higher ratings for almost all four aspects of the WBG’s technical assistance/advisory work’s contribution to solving Bolivia’s development challenges (except “evaluation�), compared to respondents who do not collaborate with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 Design (appraising and planning the 6.9 solutions) Conceptualization (understanding and 6.9 framing the problem) Evaluation (assessing the impact and 6.8 results) Implementation (Executing, carrying out, monitoring, and making 6.6 appropriate adjustments) "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving Bolivia's development challenges?" (1-"To no degree at all", 10-"To a significant degree") 41 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government^ 7.7 Being a long-term partner^ 7.4 Collaboration with other donors and development 7.3 partners^ Straightforwardness and honesty^ 7.2 Ease of access to the people at the World Bank Group 7.0 who are making decisions important to my work^ Staff accessibility^ 7.0 Openness (sharing data and other information)^ 6.9 Being inclusive^ 6.6 Collaboration with civil society^ 6.3 Collaboration with the private sector^ 6.3 Flexibility (in terms of changing country 6.3 circumstances)^ Responsiveness^ 6.3 Flexibility (in terms of the institution’s products and 6.1 services)^ The speed in which it gets things accomplished on the 5.9 ground^ "To what extent is the World Bank Group an effective development partner in Bolivia, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 42 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  There were significant stakeholder group differences in their ratings for six of WBG’s qualities as an effective development partner. They are the WBG’s “responsiveness,� “flexibility in terms of changing country circumstances,� “straightforwardness and honesty,� “ease of access to the people at the WBG who are making decisions important to my work,� “collaboration with civil society,� and “collaboration with the private sector.� For the most part, respondents from project implementation agencies and consultants/contractors working on WBG projects tended to give the highest ratings, whereas respondents from academia/research institutes/think tanks tended to give significantly lower ratings (see Appendix B for details). It is worth mentioning that respondents from the media gave the highest ratings for the“ease of access to the people at the WBG who are making decisions important to my work.�  Respondents located outside La Paz had significantly higher ratings for the WBG’s “straightforwardness and honesty,� than respondents from La Paz.  There were significant differences between respondents who do and do not collaborate with the WBG in their ratings for all of these indicator qualities of the WBG as an effective development partner (except the WBG’s “collaboration with the Government�). Respondents who professionally collaborate/work with the WBG had significantly higher ratings than those who do not. 43 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Bolivia  Among all stakeholder groups, respondents from the Office of President/Minister were significantly more likely to indicate that “the WBG does not take enough risk in Bolivia,� compared to respondents from other stakeholder groups. Percentage of Respondents (N=169) The World Bank Group does not take enough 37% risk in Bolivia Don't know 27% The World Bank Group's approach to risk is 26% appropriate Prefer not to answer 10% The World Bank Group takes too much risk in 1% Bolivia “Which of the following best describes the way the World Bank Group operates in Bolivia? � (Respondents chose from a list.) The World Bank Group’s Internal Monitoring Mechanism Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Bolivia?" (1-"To no degree at all", 10-"To a very significant degree") 44 The World Bank Group Bolivia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Bolivia Percentage of Respondents (N=180) At the Headquarters (in Washington D.C.) 66% Don't know 20% In the country 14% “Where are the World Bank Group's decisions made primarily that support the program in Bolivia? � (Respondents chose from a list.) The World Bank Group’s Local Presence in Bolivia Percentage of Respondents (N=179) More local presence 72% The current level of local presence is 21% adequate Don't know 1% “When thinking about the presence of the World Bank Group in Bolivia and its decision -taking capacity, do you think the World Bank Group should have...? � (Respondents chose from a list.) 45 The World Bank Group Bolivia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities Percentage of Respondents (N=179) Weekly 3% Monthly 18% A few times a year 46% Rarely 25% Never 8% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 46 The World Bank Group Bolivia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bolivia’s Knowledge Needs (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the levels of agreement that the World Bank Group meets Bolivia’s needs for knowledge services.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the WBG meets Bolivia’s needs for knowledge services compared to respondents who do not collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 "The World Bank Group meets Bolivia's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 47 The World Bank Group Bolivia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents from project implementation agencies and consultants/contractors working on WBG projects tended to give the highest ratings for the WBG’s knowledge work and activities’ “relevance to Bolivia’s development priorities� and the extent to which they “led to practical solutions,� whereas respondents from academia/research institutes/think tanks gave significantly lower ratings to these two qualities of the WBG’s knowledge work and activities.  Respondents across geographic locations had statistically similar ratings for all of the following qualities of the WBG’s knowledge work and activities (including the indicator question).  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for all the following qualities of the WBG’s knowledge work and activities compared to respondents who do not professionally collaborate/work with the organization. Mean Rating 1 2 3 4 5 6 7 8 9 10 Enhance your knowledge and/or skills 7.0 Are accessible (well written and easy to 6.7 understand) Are relevant to Bolivia’s development 6.6 priorities Are adaptable to Bolivia’s specific development challenges and country 6.5 circumstances^ Are timely 6.4 Are translated enough into local language 6.4 Lead to practical solutions 6.3 "In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 48 The World Bank Group Bolivia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from project implementation agencies and consultants/contractors working on WBG projects tended to give the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Bolivia, whereas respondents from academia/research institutes/think tanks and CSOs gave significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Bolivia.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Bolivia than respondents who do not collaborate/work with the institution. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities than those who do not collaborate with the WBG. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 49 The World Bank Group Bolivia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  Respondents across stakeholder groups and geographic locations all agreed that the “investment financing� and “technical assistance� are the WBG’s most effective instruments in reducing poverty in Bolivia.  Respondents who professionally collaborate/work with the WBG are significantly more likely to consider “technical assistance� as the WBG’s most effective instrument in reducing poverty in Bolivia, compared to respondents who do not collaborate/work with the institution. Percentage of Respondents (N=190) Investment financing 70% Technical assistance 52% Program for results 30% Grant financing (Trust funds) 20% Knowledge and analytical products (studies, 11% databases, etc.) Reimbursable advisory services 5% Don’t know 4% Other 1% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Bolivia? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 50 The World Bank Group Bolivia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Combination of World Bank Group Services  Respondents from project implementation agencies and consultants/contractors working on WBG projects had the highest ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Bolivia, whereas respondents from academia/research institutes/think tanks had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Bolivia.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Bolivia, compared to those who do not collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "When considering the national development needs in Bolivia, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Bolivia meet the national development needs of Bolivia?" (1-"To no degree at all", 10-"To a very significant degree") 51 The World Bank Group Bolivia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bolivia’s Needs for Financial Instruments (Indicator Question)  Respondents from the media and employees of ministries/ministerial departments had the highest levels of agreement that the WBG’s financial instruments meet the needs of Bolivia, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Bolivia’s needs.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the World Bank Group’s financial instruments meet Bolivia’s needs than respondents who do not collaborate with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "The World Bank Group's financial instruments meet the needs of Bolivia." (1-"Strongly disagree", 10-"Strongly agree") 52 The World Bank Group Bolivia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Bolivia Making the World Bank Group of Greater Value  Respondents from the media, project implementation agencies, and consultants/contractors working on WBG projects were significantly more likely to indicate that the WBG should “increase the level of financing� than respondents from other stakeholder groups.  Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the WBG should “reach out to more groups outside the Government� than respondents from other stakeholder groups.  Respondents who professionally collaborate/work with the WBG were significantly less likely to indicate that the WBG should “reach out to more groups outside the Government� than those who do not collaborate with the organization. Percentage of Respondents (N=173) Work more closely with sub-national levels 38% Increase the level of financing 31% Strengthen country systems and procedures 25% Reach out to more groups outside the Government 19% Provide more analytical and advisory services (studies, technical assistance) 19% Broadly disseminate the impact of its operations 17% Increase the flexibility in the application of safeguard policies 9% Provide development policy lending and budget support 8% Better coordination with other development partners 8% Bring the Bank closer to the community (through activities such as Arte Joven, Ambivalencias, etc.) 7% Promote the use of other instruments (guarantees, results-based financing) 6% Other 5% Promote more South-South exchange 5% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Bolivia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 53 The World Bank Group Bolivia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Bolivia (continued) World Bank Group’s Services in Bolivia  Respondents from the Office of President/Minister were significantly more likely to indicate that the WBG should offer more “financial services� in Bolivia than respondents from other stakeholder groups.  Respondents from academia/research institutes/think tanks were significantly more likely to indicate that the WBG should offer more “knowledge services� in Bolivia than respondents from other stakeholder groups. Percentage of Respondents (N=172) Knowledge products 36% Financial services 31% The combination is appropriate for Bolivia 19% Don’t know 9% Convening services 4% None of the above 1% "When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bolivia?" (Respondents chose from a list.) Future Role of International Development in Bolivia Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.8 "How significant a role do you believe that international development cooperation SHOULD play in Bolivia's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 54 The World Bank Group Bolivia Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=175) Internet 58% Local newspapers 50% Periodicals 37% Local television 15% Other 7% International television 6% Social media (e.g., Facebook, Twitter, 6% Youtube, Flickr) Instant messaging 3% Blogs 2% International newspapers 2% Local radio 2% International radio 1% Mobile phones 0% "How do you get most of your information about economic and social development issues in Bolivia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 55 The World Bank Group Bolivia Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=173) e-Newsletters 55% Direct contact with World Bank Group (i.e., 31% face to face meetings/discussions) World Bank Group’s publications and other 30% written materials World Bank Group’s 28% seminars/workshops/conferences World Bank Group’s website 16% Social media (e.g., Facebook, Twitter, Youtube, 10% Flickr) Blogs 7% Instant messaging 5% Mobile phones 3% Other 3% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 56 The World Bank Group Bolivia Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents from the CSOs were significantly less likely to be aware pf the WBG’s Access to Information Policy than respondents from other stakeholder groups. Percentage of Respondents (N=175) Yes 27% No 73% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Website Usage Percentage of Respondents (N=174) Yes 75% No 25% " Do you use/have you used the World Bank Group website?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 6.0 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 57 The World Bank Group Bolivia Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents from the media had the highest levels of agreement that “the World Bank Group is responsive to my information requests and inquiries,� whereas respondents from academia/research institutes/think tanks had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World Bank Group I know how to find it (e.g., whom to 7.0 call, where to reach them, etc.) The World Bank Group is responsive to my 7.0 information requests and inquiries "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 58 The World Bank Group Bolivia Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 60 B. Responses to All Questions by Stakeholder Groups ..................... 75 C. Responses to All Questions by Geographic Location .................... 93 D. Responses to All Questions by Levels of Collaboration............... 106 E. Indicator Questions as a Function of Exposure to the WBG ....... 119 F. Indicator Questions by Stakeholder Groups .............................. 120 G. WBG Country Opinion Survey FY 14 – Bolivia Questionnaire ..... 121 Bolivia 59 The World Bank Group Bolivia Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=210) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Bolivia Percentage of Respondents 1. In general would you say that Bolivia is headed in ... ? (N=203) The right direction 52.7% The wrong direction 23.6% Not sure 23.6% 2. Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Bolivia? (Choose no more than THREE) (Responses Combined; N=205) Poverty reduction and equity 41.5% Education 30.7% Economic growth 23.4% Natural resource management (hydrocarbons and mining) 20.5% Employment and job creation 16.6% Road infrastructure and transport 13.2% Anti-corruption and transparency 13.2% Agriculture and food security 13.2% Law and justice 12.2% Health and nutrition 11.7% Investment climate 11.2% Rural development 7.3% Public sector governance (including state-owned enterprises)/institutional 7.3% development Water and sanitation 6.8% Environmental sustainability 5.9% Private sector development 5.4% Energy 5.4% Science and technology 4.9% Decentralization 4.4% Other 4.4% Climate change 3.9% Foreign direct investment 3.9% Inclusion of indigenous people 3.9% Urban development 3.4% Macroeconomic management 3.4% Regulatory framework 2.9% Financial sector (access, regulation, development) 2.9% Telecommunications 2.9% Disaster risk management 2.4% Social protection (pensions, cash transfers) 2.0% Gender equity 1.5% Crime and violence 1.5% Regional and global integration 1.5% Tourism 1.0% Early child development 1.0% Land administration 0.5% 60 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues Facing Bolivia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Bolivia? (Choose no more than THREE) (Responses Combined; N=202) Education 45.5% Employment and job creation 37.6% Economic growth 33.7% Health and nutrition 23.3% Rural development 20.8% Road infrastructure and transport 13.4% Agriculture and food security 12.9% Private sector development 10.9% Natural resource management (hydrocarbons and mining) 10.4% Investment climate 10.4% Water and sanitation 8.9% Law and justice 7.4% Science and technology 5.9% Foreign direct investment 5.9% Decentralization 5.0% Public sector governance (including state-owned enterprises)/institutional 4.5% development Financial sector (access, regulation, development) 4.5% Anti-corruption and transparency 4.5% Early child development 4.0% Gender equity 4.0% Macroeconomic management 4.0% Environmental sustainability 3.5% Social protection (pensions, cash transfers) 3.0% Regulatory framework 2.5% Other 2.5% Tourism 1.5% Regional and global integration 1.5% Climate change 1.0% Energy 1.0% Urban development 1.0% Inclusion of indigenous people 1.0% Disaster risk management 0.5% Telecommunications 0.5% Crime and violence 0.5% Land administration 0.0% 61 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues Facing Bolivia (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Bolivia? (Choose no more than THREE) (Responses Combined; N=202) Natural resource management (hydrocarbons and mining) 34.7% Employment and job creation 33.7% Investment climate 27.7% Private sector development 26.7% Education 25.2% Road infrastructure and transport 16.8% Foreign direct investment 15.3% Macroeconomic management 13.4% Rural development 12.9% Science and technology 10.4% Agriculture and food security 10.4% Law and justice 7.9% Public sector governance (including state-owned enterprises)/institutional 7.4% development Anti-corruption and transparency 6.9% Regulatory framework 6.9% Financial sector (access, regulation, development) 6.4% Energy 4.5% Decentralization 4.5% Tourism 4.0% Telecommunications 3.5% Environmental sustainability 3.5% Health and nutrition 3.0% Regional and global integration 2.5% Other 2.0% Water and sanitation 2.0% Inclusion of indigenous people 1.5% Gender equity 1.0% Climate change 1.0% Land administration 0.5% Disaster risk management 0.5% Urban development 0.5% Crime and violence 0.5% Early child development 0.5% Social protection (pensions, cash transfers) 0.0% 62 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues Facing Bolivia (continued) 5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Bolivia, which of the following TWO best illustrate how this Percentage of Respondents would be achieved in Bolivia? (Choose no more than TWO) (Responses Combined; N=201) Expanded access and quality of social services (education, health and nutrition) 49.8% Job creation and quality of employment (reduced informality) 42.8% Sustainable economic growth 42.3% Increased access and quality of basic services (water and sanitation, electricity) 22.4% Better targeted public investment and social policies 21.4% Increased access to markets for rural producers 10.4% Promote inclusion of indigenous people 4.0% Other 2.5% Community-driven development 2.5% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WB/BM) 202 0 6.56 2.32 2. Inter-American Development Bank (IDB/BID) 199 0 6.45 2.25 3. Latin American Development Bank (CAF) 200 0 6.70 2.48 Overall, please rate your impression of the effectiveness of these organizations in Bolivia. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 4. World Bank Group (WB/BM) 190 10 6.48 2.00 5. Inter-American Development Bank (IDB/BID) 184 13 6.59 1.81 6. Latin American Development Bank (CAF) 175 23 7.06 2.01 Staff Preparedness* N DK Mean SD 7. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve Bolivia’s most 173 27 7.52 1.75 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 63 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Bolivia? (Choose no more than THREE) (Responses Combined; N=197) Poverty reduction and equity 29.4% Education 25.4% Economic growth 22.3% Road infrastructure and transport 21.8% Employment and job creation 16.2% Rural development 14.7% Investment climate 14.7% Health and nutrition 13.2% Agriculture and food security 13.2% Natural resource management (hydrocarbons and mining) 12.2% Water and sanitation 11.2% Law and justice 10.7% Public sector governance (including state-owned enterprises)/institutional 10.2% development Science and technology 10.2% Private sector development 10.2% Environmental sustainability 8.1% Anti-corruption and transparency 7.1% Climate change 5.1% Financial sector (access, regulation, development) 4.6% Decentralization 4.1% Regulatory framework 4.1% Macroeconomic management 3.6% Regional and global integration 3.6% Other 3.0% Tourism 3.0% Urban development 3.0% Foreign direct investment 3.0% Disaster risk management 2.5% Energy 2.0% Gender equity 2.0% Early child development 1.5% Social protection (pensions, cash transfers) 1.0% Inclusion of indigenous people 1.0% Crime and violence 0.5% Telecommunications 0.0% Land administration 0.0% 64 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 9. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=191) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Bolivia? Value Value Combined Financing (lending and grants) of investment projects 63.4% 16.3% 79.7% Provision of technical assistance 13.6% 38.0% 51.7% Development and availability of studies 4.2% 14.1% 18.3% Provision of policy advice 9.4% 8.2% 17.6% Capacity to convene other partners and leverage support 4.2% 7.6% 11.8% Promotion of knowledge sharing 2.6% 6.0% 8.6% Analytical work and databases 1.6% 4.9% 6.5% Including south-south cooperation 0.5% 2.7% 3.2% Activities with the community in arts, music, sports 0.5% 1.1% 1.6% Other 0.0% 1.1% 1.1% How effectively do the World Bank Group’s activities below support Effectiveness Bolivia’s efforts to achieve development results? (1-Not effective at all, 10- Very effective) N DK Mean SD 10. Financing (lending and grants) of investment projects 178 11 7.16 1.83 11. Provision of technical assistance 171 18 6.95 2.01 12. Provision of policy advice 146 36 6.17 2.36 13. Development and availability of studies 156 28 6.84 1.84 14. Analytical work and databases 148 34 6.61 2.06 15. Capacity to convene other partners and leverage support 150 31 6.57 2.25 16. Promotion of knowledge sharing 146 37 6.65 2.10 17. Including South-South cooperation 125 55 5.60 2.29 18. Activities with the community in arts, music, sports 114 67 5.37 2.63 The World Bank Group can provide capacity building support in a number Degree of ways in Bolivia. To which degree would Bolivia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 19. Groups outside of government (e.g., civil society, media) to help them 175 11 7.52 2.06 more effectively engage and participate in development efforts 20. The public sector, related to implementation of specific development 184 5 7.85 1.95 projects on the ground 21. The private sector, related to institutional and policy change 174 11 7.87 1.80 How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Bolivia? (1-Not effective at all, 10-Very effective) N DK Mean SD 22. Project design and implementation (or other organizational 126 63 7.40 1.70 strengthening) 23. Citizen engagement (incorporating citizens' voices into development) 82 105 6.65 2.20 When thinking about how to improve capacity building in Bolivia to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 24. Project design implementation (or other organizational strengthening) 142 51 8.01 1.64 25. Citizen engagement (incorporating citizens' voices into development) 108 80 7.34 2.11 65 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 26. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Bolivia? (Choose no more than TWO) (Responses Combined; N=190) Not enough public disclosure of its work 24.2% Too bureaucratic in its operational policies and procedures 24.2% World Bank Group’s processes too complex 22.6% Not adequately sensitive to political/social realities in Bolivia 19.5% World Bank Group’s processes too slow 17.4% Not willing to honestly criticize policies and reform efforts in the country 12.6% Not collaborating enough with non-state actors 11.6% Staff too inaccessible 10.0% Not aligned with country priorities 8.9% Imposing technocratic solutions without regard to political realities 6.8% Not exploring alternative policy options 6.3% Don’t know 5.8% Too influenced by developed countries 4.7% Arrogant in its approach 3.7% Not aligned with other donors’ work 3.7% Not client focused 3.7% Other 3.2% The credibility of its knowledge/data 0.0% 27. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Bolivia? (Choose no more than TWO) (Responses Combined; N=190) Investment financing 69.5% Technical assistance 51.6% Program for results 30.0% Grant financing (Trust funds) 19.5% Knowledge and analytical products (studies, databases, etc.) 10.5% Reimbursable advisory services 4.7% Don’t know 3.7% Other 1.1% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 28. Overall the World Bank Group currently plays a relevant role in 179 9 6.49 2.19 development in Bolivia* 29. The World Bank Group’s work is aligned with what I consider the 175 12 6.42 2.11 development priorities for Bolivia* 30. The World Bank Group supports Bolivia’s efforts to reduce social 160 26 6.90 2.04 exclusion 31. The World Bank Group supports programs and strategies that are 168 20 6.63 2.04 realistic for Bolivia 32. The World Bank Group treats clients and stakeholders in Bolivia with 162 25 7.86 1.83 respect 33. The World Bank Group is an organization that does not represent a 156 30 6.67 2.57 particular ideological perspective in Bolivia 34. The World Bank Group is an organization that is not overly influenced 154 34 5.76 2.57 by any particular country 35. The World Bank Group respects the positions, views and demands of 167 22 7.71 1.84 the government of Bolivia 36. The World Bank Group listens and takes into account your views 155 31 7.06 2.16 66 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Combination of services N DK Mean SD 37. When considering the national development needs in Bolivia, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Bolivia meet 167 21 6.86 1.86 the national development needs of Bolivia? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner Degree in Bolivia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 38. Responsiveness* 146 32 6.26 1.99 39. Flexibility (in terms of the institution’s products and services)* 144 37 6.05 2.05 40. Flexibility (in terms of changing country circumstances)* 152 29 6.27 2.09 41. Being inclusive* 150 30 6.57 1.95 42. Openness (sharing data and other information)* 157 24 6.91 2.04 43. Staff accessibility* 155 25 6.99 2.26 44. Straightforwardness and honesty* 153 28 7.23 2.14 45. Ease of access to the people at the World Bank Group who are making 153 28 7.04 2.29 decisions important to my work* 46. Collaboration with civil society* 136 46 6.29 2.14 47. Collaboration with the Government* 157 25 7.70 1.74 48. Collaboration with other donors and development partners* 124 56 7.30 1.91 49. Collaboration with the private sector* 108 73 6.29 2.24 50. The speed in which it gets things accomplished on the ground* 140 41 5.86 2.12 51. Being a long-term partner* 154 28 7.44 1.95 52. To be a more effective development partner in Bolivia, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=185) More local presence 68.1% The current level of local presence is adequate 23.8% Don't know 8.1% 67 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Bolivia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Natural resource management (hydrocarbons and mining) 154 20 6.46 2.68 2. Economic growth 171 6 7.75 2.02 3. Poverty reduction and equity 176 3 8.22 1.91 4. Rural development 166 11 7.98 1.86 5. Urban development 161 13 7.25 1.90 6. Water and sanitation 168 9 8.08 1.76 7. Energy 161 12 7.60 2.00 8. Road infrastructure and transport 168 7 7.91 2.06 9. Telecommunications 149 23 6.59 2.37 10. Tourism 156 16 7.10 2.41 11. Agriculture and food security 166 9 8.01 2.03 12. Land administration 147 23 6.16 2.45 13. Education 166 14 8.28 1.96 14. Science and technology 162 9 8.06 2.09 15. Health and nutrition 165 12 8.11 1.93 16. Early child development 151 18 7.30 2.33 17. Social protection (pensions, cash transfers) 154 18 6.55 2.30 18. Employment and job creation 165 11 7.76 2.05 19. Climate change 164 14 7.55 2.22 20. Environmental sustainability 162 12 7.68 2.15 21. Disaster risk management 161 12 7.59 2.01 22. Public sector governance (including state-owned 160 15 7.12 2.45 enterprises)/institutional development 23. Anti-corruption and transparency 161 19 7.66 2.38 24. Macroeconomic management 154 16 7.14 2.40 25. Financial sector (access, regulation, development) 155 18 7.01 2.27 26. Decentralization 159 14 6.97 2.27 27. Investment climate 157 18 7.75 2.28 28. Regulatory framework 157 18 6.94 2.66 29. Law and justice 153 19 7.27 2.51 30. Private sector development 152 22 7.90 2.08 31. Foreign direct investment 159 13 7.69 2.22 32. Regional and global integration 151 21 7.32 2.25 33. Gender equity 154 20 7.26 2.23 34. Inclusion of indigenous people 158 17 7.06 2.39 35. Crime and violence 146 27 6.89 2.64 36. Other 25 16 8.60 1.58 68 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Natural resource management (hydrocarbons and mining) 68 104 5.51 2.58 2. Economic growth 109 65 6.60 2.16 3. Poverty reduction and equity 122 55 6.90 2.09 4. Rural development 101 75 6.87 2.14 5. Urban development 96 76 6.61 2.21 6. Water and sanitation 105 69 6.74 2.13 7. Energy 78 90 6.33 2.32 8. Road infrastructure and transport 102 68 7.07 2.23 9. Telecommunications 65 104 5.95 2.56 10. Tourism 72 97 6.00 2.53 11. Agriculture and food security 89 83 7.00 1.90 12. Land administration 65 104 5.66 2.61 13. Education 94 77 6.32 2.41 14. Science and technology 79 91 6.22 2.45 15. Health and nutrition 90 79 6.36 2.33 16. Early child development 71 97 6.13 2.40 17. Social protection (pensions, cash transfers) 73 94 6.04 2.33 18. Employment and job creation 93 74 6.39 2.23 19. Climate change 80 88 6.58 2.27 20. Environmental sustainability 78 88 6.59 2.34 21. Disaster risk management 79 85 6.52 2.30 22. Public sector governance (including state-owned 93 73 6.34 2.53 enterprises)/institutional development 23. Anti-corruption and transparency 79 87 6.19 2.68 24. Macroeconomic management 88 80 6.32 2.41 25. Financial sector (access, regulation, development) 82 84 6.39 2.45 26. Decentralization 86 83 6.21 2.27 27. Investment climate 87 79 5.75 2.58 28. Regulatory framework 89 79 5.92 2.52 29. Law and justice 71 94 5.38 2.47 30. Private sector development 89 79 5.83 2.31 31. Foreign direct investment 84 84 5.76 2.54 32. Regional and global integration 71 97 5.92 2.48 33. Gender equity 83 84 6.19 2.37 34. Inclusion of indigenous people 78 90 6.40 2.48 35. Crime and violence 59 107 5.20 2.69 36. Other 20 48 6.30 3.06 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Bolivia? (Select only ONE response) (N=180) At the Headquarters (in Washington D.C.) 66.1% Don't know 20.0% In the country 13.9% 69 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 4. When thinking about the presence of the World Bank Group in Bolivia and its decision-taking capacity, do you think the World Bank Group should have…? Percentage of Respondents (Select only ONE response) (N=179) More local presence 72.1% The current level of local presence is adequate 21.2% Don't know 6.7% Achieving Development Results* N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development 165 14 6.67 1.99 results in Bolivia?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments meet the needs of Bolivia* 162 17 6.52 2.04 7. The World Bank Group meets Bolivia’s needs for knowledge services* 147 32 6.19 1.97 Internal Evaluation Mechanisms N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its 130 50 6.07 2.07 work in real time in Bolivia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=179) Weekly 3.4% Monthly 18.4% A few times a year 45.8% Rarely 24.6% Never 7.8% In Bolivia, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 143 34 6.41 2.21 3. Are relevant to Bolivia’s development priorities 150 25 6.55 2.09 4. Lead to practical solutions 142 35 6.28 2.17 5. Are accessible (well written and easy to understand) 151 25 6.70 1.90 6. Enhance your knowledge and/or skills 148 28 7.01 2.08 7. Are translated enough into local language 133 42 6.38 2.24 8. Are adaptable to Bolivia’s specific development challenges and country 143 33 6.52 2.06 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 151 26 6.44 2.03 (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high technical 159 20 7.30 1.82 quality) 11. Have you read/consulted any World Bank Group Reports: [Economic Mobility Percentage of Respondents and the Rise of the Latin American Middle Class]? (N=179) Yes 30.2% No 69.8% 70 The World Bank Group Bolivia Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Value of World Bank Group Reports N DK Mean SD 12. To what extent do you believe any Report raised substantive new information and insight that you were not aware of prior to reading? 58 99 6.69 1.95 (1-To no degree at all, 10-To a very significant degree) 13. To what extent do you believe any Report provided you with useful information in terms of the work you do? (1-To no degree at all, 10-To 61 96 6.89 2.18 a very significant degree) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Level of Agreement Group’s technical assistance/advisory work contribute to solving Bolivia’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 134 39 6.87 1.80 2. Design (appraising and planning the solutions) 135 37 6.90 1.76 3. Implementation (Executing, carrying out, monitoring, and making 132 39 6.64 1.91 appropriate adjustments) 4. Evaluation (assessing the impact and results) 129 44 6.77 2.07 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s disbursement conditions are reasonable 127 45 6.87 1.94 6. The World Bank Group effectively monitors and evaluates the projects 137 35 7.05 1.88 and programs it supports 7. The World Bank Group responds to no objection requests in a timely 105 62 6.49 2.14 manner 8. The World Bank Group’s social safeguard requirements are reasonable 106 64 6.73 2.91 9. The World Bank Group’s environmental requirements are reasonable 110 60 6.61 2.33 10. The World Bank Group takes decisions quickly in Bolivia* 131 40 5.91 2.18 11. The World Bank Group’s financial management requirements are 122 49 6.57 2.07 reasonable 12. The Word Bank Group’s procurement requirements are reasonable 121 49 6.37 2.05 13. The World Bank Group ensures consistency and continuity through 109 59 6.73 1.94 staff changes 14. Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of 99 71 6.69 2.37 them* 15. The World Bank Group provides effective implementation support (i.e., 116 52 6.92 2.11 supervision of projects) 16. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Bolivia? (Select only one response) (N=169) The World Bank Group does not take enough risk in Bolivia 36.7% Don't know 27.2% The World Bank Group's approach to risk is appropriate 26.0% Prefer not to answer 9.5% The World Bank Group takes too much risk in Bolivia .6% F. Recent Trends and the Future Role of the World Bank Group in Bolivia World Bank Group Moving in the Right Direction N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its 149 24 6.64 2.00 work in Bolivia? (1-To no degree at all, 10-To a very significant degree) 71 The World Bank Group Bolivia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Bolivia (continued) Role of International Development Cooperation N DK Mean SD 2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in 169 5 7.79 1.89 Bolivia’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bolivia? (Choose no more than TWO) (Responses Combined; N=173) Work more closely with sub-national levels 38.2% Increase the level of financing 30.6% Strengthen country systems and procedures 24.9% Reach out to more groups outside the Government 19.1% Provide more analytical and advisory services (studies, technical assistance) 18.5% Broadly disseminate the impact of its operations 16.8% Increase the flexibility in the application of safeguard policies 8.7% Provide development policy lending and budget support 7.5% Better coordination with other development partners 7.5% Bring the Bank closer to the community (through activities such as Arte Joven, 6.9% Ambivalencias, etc.) Promote the use of other instruments (guarantees, results-based financing) 5.8% Other 4.6% Promote more South-South exchange 4.6% 4. When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents Bolivia? (Select only ONE response) (N=172) Knowledge products 36.0% Financial services 30.8% The combination is appropriate for Bolivia 19.2% Don’t know 8.7% Convening services 4.1% None of the above 1.2% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Bolivia? (Choose no more than TWO) (Responses Combined; N=175) Internet 58.3% Local newspapers 49.7% Periodicals 37.1% Local television 15.4% Other 7.4% International television 5.7% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 5.7% Instant messaging 2.9% Blogs 2.3% International newspapers 1.7% Local radio 1.7% International radio 1.1% Mobile phones 0.0% 72 The World Bank Group Bolivia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=173) e-Newsletters 54.9% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 31.2% World Bank Group’s publications and other written materials 30.1% World Bank Group’s seminars/workshops/conferences 27.7% World Bank Group’s website 16.2% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9.8% Blogs 6.9% Instant messaging 4.6% Mobile phones 2.9% Other 2.9% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=175) Yes 27.4% No 72.6% Percentage of Respondents 4. Do you use/have used the World Bank Group’s website? (N=174) Yes 74.7% No 25.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. When I need information from the World Bank Group I know how to 157 17 6.90 2.47 find it 6. The World Bank Group’s social media channels are valuable sources of 119 54 6.00 2.52 information about the institution 7. The World Bank Group is responsive to my information requests and 123 48 7.02 2.38 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=176) Other 15.3% Private Sector Organization 11.4% Academia/Research Institute/Think Tank 11.4% Bilateral Agency 9.1% Office of Minister 8.5% Financial Sector/Private Bank 8.0% Private Foundation 6.3% Employee of a Ministry, Ministerial Department 5.1% Consultant/Contractor working on World Bank Group supported project/program 5.1% Implementing agencies overseeing implementation of project 4.0% NGO 4.0% Local Government Office or Staff 3.4% Media 3.4% Multilateral Agency 2.8% Independent Government Institution 1.7% Office of the President .6% 73 The World Bank Group Bolivia Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=175) Other 27.4% Financial markets/banking 13.7% Public sector governance/public financial management/anti corruption 9.7% Education 6.9% Generalist 6.9% Agriculture/rural development/food security 6.3% Private sector development/foreign direct investment 6.3% Energy 2.9% Information and communications technology 2.9% Transport 2.9% Urban development 2.9% Job creation/employment 2.3% Water and sanitation 2.3% Natural resource management/environmental sustainability 1.7% Health and nutrition 1.7% Climate change/disaster management 1.1% Communicable/non-communicable diseases .6% Law and justice/regulatory framework .6% Early childhood development .6% Social protection .6% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=174) Yes 40.8% No 59.2% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Bolivia? (Select only ONE response) (N=155) The World Bank 64.5% The International Finance Corporation 18.1% Other 17.4% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bolivia? (Choose no more than TWO) (Responses Combined; N=170) Engage in World Bank Group related/sponsored events/activities 35.9% Use World Bank Group reports/data 34.1% Use World Bank Group website for information, data, research, etc. 30.6% Observer 29.4% Collaborate as part of my professional duties 26.5% Percentage of Respondents 6. Which best represents your geographic location? (N=173) La Paz 82.7% Santa Cruz 8.1% Other city in urban area 4.0% El Alto 2.9% Rural area 2.3% 74 The World Bank Group Bolivia Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Bolivia In general, would you say that Bolivia is headed in...?* Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other The right direction 93.8% 77.8% 81.3% 50.0% 31.3% 46.7% 50.0% 35.0% 61.1% The wrong direction 0.0% 11.1% 0.0% 25.0% 28.1% 20.0% 33.3% 55.0% 19.4% Not sure 6.3% 11.1% 18.8% 25.0% 40.6% 33.3% 16.7% 10.0% 19.4% *Significantly different between stakeholder groups Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important development priorities in Bolivia? Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Natural resource management (hydrocarbons and mining) 18.8% 33.3% 18.8% 23.8% 25.0% 11.8% 0.0% 15.0% 20.0% Economic growth 37.5% 33.3% 6.3% 14.3% 31.3% 5.9% 33.3% 25.0% 31.4% Poverty reduction and equity 68.8% 66.7% 43.8% 33.3% 43.8% 41.2% 16.7% 30.0% 31.4% Rural development 18.8% 11.1% 6.3% 4.8% 3.1% 23.5% 0.0% 0.0% 8.6% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% 16.7% 0.0% 5.7% Water and sanitation 12.5% 11.1% 12.5% 14.3% 0.0% 0.0% 0.0% 5.0% 11.4% Energy 6.3% 0.0% 0.0% 4.8% 3.1% 0.0% 16.7% 5.0% 8.6% Road infrastructure and transport 25.0% 11.1% 25.0% 4.8% 6.3% 0.0% 0.0% 10.0% 25.7% Telecommunications 6.3% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% Tourism 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and food security 12.5% 22.2% 18.8% 9.5% 6.3% 17.6% 16.7% 20.0% 11.4% Land administration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% Education* 0.0% 11.1% 56.3% 33.3% 28.1% 47.1% 50.0% 60.0% 22.9% Science and technology 0.0% 22.2% 6.3% 9.5% 3.1% 0.0% 0.0% 10.0% 5.7% Health and nutrition 0.0% 0.0% 25.0% 14.3% 6.3% 11.8% 16.7% 20.0% 17.1% Early child development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% Social protection (pensions, cash transfers) 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 5.0% 5.7% Employment and job creation 6.3% 22.2% 31.3% 4.8% 3.1% 23.5% 33.3% 15.0% 17.1% Climate change 0.0% 0.0% 18.8% 4.8% 0.0% 5.9% 0.0% 0.0% 8.6% Environmental sustainability 12.5% 0.0% 0.0% 14.3% 3.1% 5.9% 16.7% 5.0% 5.7% Disaster risk management 12.5% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% Public sector governance (including state-owned enterprises)/institutional 6.3% 11.1% 0.0% 19.0% 12.5% 11.8% 16.7% 10.0% 0.0% development Anti-corruption and transparency 6.3% 11.1% 0.0% 4.8% 25.0% 11.8% 33.3% 10.0% 11.4% Macroeconomic management* 18.8% 0.0% 0.0% 4.8% 3.1% 0.0% 0.0% 0.0% 0.0% Financial sector (access, regulation, development) 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 2.9% Decentralization 6.3% 0.0% 0.0% 9.5% 3.1% 5.9% 0.0% 5.0% 0.0% Investment climate* 0.0% 0.0% 0.0% 9.5% 31.3% 17.6% 16.7% 5.0% 5.7% Regulatory framework 0.0% 0.0% 6.3% 0.0% 6.3% 0.0% 0.0% 5.0% 0.0% Law and justice 0.0% 11.1% 0.0% 23.8% 25.0% 11.8% 16.7% 15.0% 11.4% Private sector development 0.0% 0.0% 0.0% 14.3% 9.4% 0.0% 0.0% 10.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 9.5% 6.3% 0.0% 0.0% 15.0% 2.9% Regional and global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% Gender equity 0.0% 0.0% 6.3% 4.8% 0.0% 5.9% 0.0% 0.0% 0.0% Inclusion of indigenous people 0.0% 0.0% 6.3% 4.8% 3.1% 5.9% 0.0% 0.0% 2.9% Crime and violence 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% Other* 12.5% 11.1% 6.3% 0.0% 0.0% 23.5% 0.0% 0.0% 2.9% *Significantly different between stakeholder groups 75 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues facing Bolivia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bolivia? (Choose no more than THREE) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Climate change 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 2.8% Natural resource management (hydrocarbons and mining)* 37.5% 22.2% 0.0% 4.8% 12.5% 0.0% 16.7% 0.0% 5.6% Economic growth 50.0% 55.6% 25.0% 14.3% 31.3% 17.6% 33.3% 35.0% 38.9% Rural development 25.0% 33.3% 25.0% 23.8% 12.5% 23.5% 16.7% 5.0% 30.6% Private sector development* 0.0% 0.0% 0.0% 9.5% 25.0% 11.8% 0.0% 5.0% 2.8% Water and sanitation 12.5% 0.0% 12.5% 9.5% 9.4% 5.9% 16.7% 15.0% 8.3% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 2.8% Road infrastructure and transport* 37.5% 11.1% 25.0% 0.0% 9.4% 0.0% 16.7% 15.0% 13.9% Gender equity 0.0% 0.0% 6.3% 14.3% 0.0% 5.9% 0.0% 5.0% 0.0% Tourism 0.0% 0.0% 6.3% 4.8% 0.0% 0.0% 0.0% 0.0% 2.8% Agriculture and food security 12.5% 11.1% 25.0% 9.5% 3.1% 17.6% 16.7% 10.0% 22.2% Land administration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 25.0% 55.6% 43.8% 47.6% 53.1% 64.7% 66.7% 55.0% 33.3% Science and technology* 0.0% 33.3% 6.3% 9.5% 0.0% 0.0% 0.0% 15.0% 8.3% Health and nutrition 12.5% 11.1% 31.3% 33.3% 25.0% 35.3% 16.7% 25.0% 16.7% Early child development 0.0% 0.0% 6.3% 9.5% 0.0% 0.0% 0.0% 0.0% 8.3% Social protection (pensions, cash transfers) 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 2.8% Employment and job creation 37.5% 22.2% 43.8% 19.0% 31.3% 41.2% 16.7% 40.0% 50.0% Public sector governance (including state-owned 6.3% 0.0% 12.5% 4.8% 3.1% 0.0% 0.0% 0.0% 8.3% enterprises)/institutional development Environmental sustainability* 25.0% 11.1% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 2.8% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Urban development 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 16.7% 0.0% 0.0% Anti-corruption and transparency 0.0% 11.1% 6.3% 0.0% 6.3% 17.6% 0.0% 0.0% 5.6% Macroeconomic management 6.3% 11.1% 0.0% 4.8% 3.1% 0.0% 0.0% 5.0% 5.6% Financial sector (access, regulation, development) 0.0% 0.0% 0.0% 9.5% 6.3% 0.0% 0.0% 0.0% 11.1% Decentralization* 0.0% 0.0% 0.0% 9.5% 0.0% 5.9% 33.3% 5.0% 5.6% Investment climate* 0.0% 0.0% 6.3% 19.0% 25.0% 5.9% 0.0% 15.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 4.8% 9.4% 0.0% 0.0% 5.0% 0.0% Law and justice 0.0% 0.0% 6.3% 14.3% 3.1% 5.9% 33.3% 20.0% 5.6% Telecommunications 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 6.3% 14.3% 12.5% 5.9% 0.0% 10.0% 0.0% Regional and global integration 0.0% 0.0% 0.0% 4.8% 3.1% 5.9% 0.0% 0.0% 0.0% Inclusion of indigenous people 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% Other 6.3% 0.0% 0.0% 0.0% 3.1% 11.8% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 76 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues facing Bolivia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bolivia? (Choose no more than THREE) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Telecommunications 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 5.6% Natural resource management (hydrocarbons and mining) 56.3% 66.7% 50.0% 19.0% 29.0% 33.3% 16.7% 30.0% 36.1% Energy 6.3% 0.0% 6.3% 0.0% 0.0% 5.6% 33.3% 5.0% 5.6% Rural development* 18.8% 11.1% 37.5% 9.5% 6.5% 11.1% 0.0% 0.0% 25.0% Private sector development 6.3% 11.1% 25.0% 33.3% 45.2% 33.3% 0.0% 35.0% 19.4% Water and sanitation* 12.5% 0.0% 0.0% 0.0% 3.2% 0.0% 16.7% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Gender equity 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% 0.0% Tourism 6.3% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 15.0% 2.8% Agriculture and food security* 0.0% 22.2% 18.8% 4.8% 6.5% 5.6% 0.0% 10.0% 19.4% Land administration 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Education 12.5% 11.1% 31.3% 28.6% 22.6% 16.7% 33.3% 40.0% 22.2% Science and technology 0.0% 22.2% 6.3% 14.3% 9.7% 0.0% 16.7% 20.0% 16.7% Health and nutrition 0.0% 0.0% 6.3% 0.0% 3.2% 0.0% 0.0% 0.0% 5.6% Early child development* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Social protection (pensions, cash transfers) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Decentralization 6.3% 0.0% 0.0% 14.3% 0.0% 5.6% 0.0% 10.0% 2.8% Employment and job creation 50.0% 33.3% 18.8% 23.8% 19.4% 50.0% 16.7% 25.0% 38.9% Environmental sustainability 12.5% 0.0% 0.0% 4.8% 3.2% 5.6% 16.7% 0.0% 2.8% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption and transparency 0.0% 11.1% 6.3% 14.3% 6.5% 11.1% 0.0% 0.0% 5.6% Macroeconomic management* 50.0% 22.2% 12.5% 4.8% 16.1% 5.6% 0.0% 10.0% 5.6% Financial sector (access, regulation, development) 6.3% 11.1% 12.5% 4.8% 12.9% 0.0% 0.0% 0.0% 5.6% Road infrastructure and transport 12.5% 22.2% 18.8% 9.5% 19.4% 16.7% 33.3% 5.0% 22.2% Investment climate* 0.0% 44.4% 18.8% 19.0% 58.1% 33.3% 33.3% 25.0% 19.4% Regulatory framework 0.0% 0.0% 0.0% 14.3% 6.5% 11.1% 0.0% 15.0% 2.8% Law and justice* 0.0% 0.0% 0.0% 28.6% 6.5% 0.0% 16.7% 10.0% 5.6% Public sector governance (including state-owned 25.0% 0.0% 12.5% 9.5% 6.5% 5.6% 16.7% 5.0% 2.8% enterprises)/institutional development Foreign direct investment 0.0% 11.1% 18.8% 19.0% 19.4% 16.7% 16.7% 25.0% 16.7% Regional and global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 2.8% Inclusion of indigenous people 0.0% 0.0% 0.0% 4.8% 0.0% 5.6% 0.0% 0.0% 0.0% Crime and violence* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Other* 6.3% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues facing Bolivia (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Bolivia, which of the following TWO best illustrate how this would be achieved in Bolivia? (Choose no more than TWO) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Sustainable economic growth 37.5% 33.3% 43.8% 38.1% 56.3% 38.9% 33.3% 40.0% 37.1% Increased access and quality of basic services (water and 56.3% 11.1% 31.3% 38.1% 12.5% 5.6% 16.7% 25.0% 11.4% sanitation, electricity)* Expanded access and quality of social services (education, health 56.3% 33.3% 50.0% 57.1% 53.1% 55.6% 83.3% 65.0% 37.1% and nutrition) Job creation and quality of employment (reduced informality)* 6.3% 55.6% 25.0% 38.1% 50.0% 66.7% 0.0% 30.0% 57.1% Increased access to markets for rural producers 12.5% 22.2% 18.8% 4.8% 12.5% 11.1% 0.0% 10.0% 2.9% Community-driven development 0.0% 11.1% 6.3% 4.8% 0.0% 0.0% 0.0% 0.0% 5.7% Better targeted public investment and social policies* 12.5% 33.3% 25.0% 9.5% 9.4% 11.1% 50.0% 20.0% 40.0% Promote inclusion of indigenous people 6.3% 0.0% 0.0% 4.8% 3.1% 5.6% 16.7% 0.0% 5.7% Other 6.3% 0.0% 0.0% 4.8% 0.0% 5.6% 0.0% 5.0% 2.9% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WB/BM)* 16 7.81 1.33 9 8.22 1.39 16 8.06 1.61 21 6.38 2.50 32 6.31 1.99 18 6.39 1.58 6 5.67 2.94 20 5.90 2.86 36 6.44 2.30 Inter-American Development Bank (IDB/BID) 16 6.75 1.84 9 7.56 1.94 16 6.81 2.10 21 6.67 2.15 32 7.03 1.73 18 6.39 1.58 5 4.60 3.29 20 5.75 2.92 36 6.44 2.22 Latin American Development Bank (CAF) 16 6.56 2.99 9 7.33 2.35 15 5.87 2.67 21 6.81 2.44 32 8.03 1.75 18 7.28 1.99 6 6.33 1.97 20 6.80 2.50 36 6.11 2.55 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Bolivia? Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WB/BM) 15 6.73 1.53 9 6.89 1.69 16 7.44 1.41 20 6.70 1.87 32 6.13 1.76 17 6.24 2.02 6 6.50 2.59 18 5.22 2.07 33 6.52 2.41 Inter-American Development Bank (IDB/BID) 14 6.71 1.20 9 7.00 1.58 16 7.25 1.39 21 7.00 1.64 32 6.56 1.72 17 6.24 1.30 4 5.50 3.42 17 5.71 1.86 32 6.84 2.20 Latin American Development Bank (CAF) 13 7.00 1.15 9 7.56 1.42 10 6.30 2.31 19 7.11 2.13 32 8.03 1.45 18 7.67 1.50 5 6.40 3.36 18 6.50 2.23 28 6.54 2.27 (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Project Im plem entation Agency/ Bilateral/ Private Sector/ Academ ia/ Pres ident/ Minis try/ Minis terial Cons ultant/ Contractor on Bank Multilateral Financial Sector/ Res earch ins titute/ Minis ter Departm ent Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's s taff is well prepared (e.g., s kills and knowledge) to help 15 7.00 1.56 9 7.00 1.66 16 8.06 1.61 17 8.35 1.06 25 7.84 1.60 15 7.47 1.92 4 8.00 1.83 16 6.19 2.40 32 7.47 1.95 Bolivia s olve its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 78 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Bolivia? (Choose no more than THREE) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Natural resource management (hydrocarbons and mining) 26.7% 22.2% 6.3% 19.0% 12.5% 11.1% 33.3% 5.0% 11.1% Economic growth 46.7% 11.1% 12.5% 19.0% 28.1% 5.6% 33.3% 25.0% 16.7% Poverty reduction and equity 40.0% 55.6% 25.0% 23.8% 28.1% 38.9% 0.0% 20.0% 30.6% Rural development 20.0% 44.4% 25.0% 19.0% 3.1% 16.7% 0.0% 15.0% 19.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 16.7% 0.0% 5.6% Water and sanitation 20.0% 11.1% 25.0% 4.8% 9.4% 5.6% 16.7% 5.0% 16.7% Energy 6.7% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 2.8% Road infrastructure and transport 20.0% 11.1% 37.5% 9.5% 18.8% 11.1% 16.7% 15.0% 33.3% Telecommunications 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Tourism 6.7% 11.1% 6.3% 4.8% 0.0% 5.6% 0.0% 0.0% 2.8% Agriculture and food security 26.7% 22.2% 18.8% 9.5% 9.4% 16.7% 0.0% 15.0% 13.9% Land administration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education* 6.7% 0.0% 31.3% 33.3% 31.3% 22.2% 50.0% 40.0% 11.1% Science and technology 6.7% 33.3% 12.5% 4.8% 12.5% 5.6% 16.7% 20.0% 5.6% Health and nutrition 0.0% 11.1% 18.8% 9.5% 12.5% 27.8% 0.0% 10.0% 11.1% Early child development 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 5.6% Social protection (pensions, cash transfers) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Employment and job creation 13.3% 22.2% 18.8% 4.8% 6.3% 22.2% 33.3% 10.0% 19.4% Climate change 0.0% 0.0% 18.8% 4.8% 3.1% 11.1% 0.0% 0.0% 8.3% Environmental sustainability 6.7% 0.0% 12.5% 19.0% 0.0% 16.7% 33.3% 0.0% 11.1% Disaster risk management 6.7% 11.1% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 2.8% Public sector governance (including state-owned 13.3% 11.1% 6.3% 0.0% 12.5% 5.6% 0.0% 10.0% 19.4% enterprises)/institutional development Anti-corruption and transparency 0.0% 0.0% 0.0% 9.5% 12.5% 0.0% 16.7% 10.0% 8.3% Macroeconomic management 0.0% 0.0% 0.0% 4.8% 6.3% 0.0% 16.7% 10.0% 0.0% Financial sector (access, regulation, development) 0.0% 0.0% 0.0% 9.5% 3.1% 0.0% 0.0% 10.0% 2.8% Decentralization 13.3% 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% 10.0% 0.0% Investment climate 6.7% 0.0% 0.0% 14.3% 25.0% 16.7% 0.0% 30.0% 5.6% Regulatory framework 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 5.0% 2.8% Law and justice 6.7% 0.0% 6.3% 28.6% 9.4% 0.0% 16.7% 25.0% 8.3% Private sector development 0.0% 11.1% 0.0% 19.0% 18.8% 22.2% 0.0% 5.0% 5.6% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 6.3% 5.6% 0.0% 5.0% 2.8% Regional and global integration 0.0% 0.0% 6.3% 0.0% 3.1% 5.6% 0.0% 0.0% 5.6% Gender equity 0.0% 11.1% 0.0% 9.5% 3.1% 0.0% 0.0% 0.0% 0.0% Inclusion of indigenous people 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 2.8% Crime and violence 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% Other 6.7% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 5.6% *Significantly different between stakeholder groups 79 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bolivia? Greatest Value Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Financing (lending and grants) of investment projects* 73.3% 88.9% 93.8% 28.6% 46.9% 55.6% 80.0% 68.4% 77.8% Provision of technical assistance 26.7% 11.1% 6.3% 19.0% 18.8% 16.7% 20.0% 0.0% 11.1% Provision of policy advice 0.0% 0.0% 0.0% 28.6% 12.5% 11.1% 0.0% 10.5% 5.6% Development and availability of studies 0.0% 0.0% 0.0% 4.8% 6.3% 5.6% 0.0% 5.3% 2.8% Analytical work and databases 0.0% 0.0% 0.0% 4.8% 3.1% 0.0% 0.0% 5.3% 0.0% Capacity to convene other partners and leverage support 0.0% 0.0% 0.0% 4.8% 12.5% 0.0% 0.0% 5.3% 2.8% Promotion of knowledge sharing 0.0% 0.0% 0.0% 4.8% 0.0% 11.1% 0.0% 5.3% 0.0% Including south-south cooperation 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Activities with the community in arts, music, sports (Arte Joven, 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Ambivalecias, Basurarte, Women in Cycling) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ 2 Greatest Value President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Financing (lending and grants) of investment projects 6.7% 0.0% 0.0% 20.0% 25.8% 17.6% 0.0% 15.8% 15.2% Provision of technical assistance 53.3% 50.0% 43.8% 40.0% 29.0% 29.4% 40.0% 42.1% 45.5% Provision of policy advice 0.0% 0.0% 12.5% 20.0% 9.7% 5.9% 0.0% 5.3% 3.0% Development and availability of studies 13.3% 12.5% 18.8% 0.0% 16.1% 23.5% 20.0% 15.8% 12.1% Analytical work and databases 6.7% 0.0% 0.0% 0.0% 3.2% 11.8% 20.0% 5.3% 3.0% Capacity to convene other partners and leverage support 0.0% 12.5% 12.5% 5.0% 9.7% 11.8% 0.0% 10.5% 6.1% Promotion of knowledge sharing 13.3% 0.0% 6.3% 10.0% 6.5% 0.0% 20.0% 5.3% 3.0% Including south-south cooperation* 6.7% 25.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 3.0% Activities with the community in arts, music, sports (Arte Joven, 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% Ambivalecias, Basurarte, Women in Cycling) Other 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% *Significantly different between stakeholder groups How effectively do the World Bank Group’s activities below support Bolivia’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Financing (lending and grants) of investment projects 14 7.14 1.10 9 7.78 1.64 16 8.13 1.20 19 7.00 1.53 29 6.76 1.60 16 7.25 1.69 5 6.60 3.21 19 6.58 1.98 34 7.41 2.23 Provision of technical assistance 15 6.87 1.77 9 6.22 2.22 16 7.13 1.89 18 7.67 1.81 29 7.28 1.75 15 7.13 1.64 4 7.50 2.65 19 5.63 2.50 32 7.16 2.07 Provision of policy advice 8 6.63 2.20 8 5.00 2.27 11 6.55 2.58 17 7.18 1.81 27 6.22 1.97 12 6.33 2.15 3 5.67 4.16 17 5.24 2.80 25 6.04 2.59 Development and availability of studies 13 6.54 1.33 9 6.56 2.65 13 7.38 1.56 19 7.16 2.17 27 6.85 1.43 15 6.53 1.92 3 7.33 1.53 17 6.71 1.76 25 6.40 2.24 Analytical work and databases 12 5.83 1.34 9 5.78 1.79 11 6.73 2.49 17 7.29 2.31 26 7.04 1.43 11 5.09 2.30 4 7.25 1.26 19 6.47 1.93 26 6.54 2.47 Capacity to convene other partners and leverage support 13 6.00 2.08 8 7.00 2.14 15 7.20 2.11 18 6.89 2.63 26 6.62 1.86 11 6.36 2.58 3 6.00 3.61 15 5.73 2.55 28 6.46 2.47 Promotion of knowledge sharing 13 6.54 1.81 9 6.89 2.37 11 6.82 2.68 18 6.83 2.55 24 6.58 1.79 12 6.00 1.81 3 7.67 1.53 16 5.69 1.89 28 6.86 2.26 Including South-South cooperation 13 5.46 2.18 8 6.25 2.71 11 6.27 2.57 15 5.67 2.87 24 5.67 2.14 11 4.64 1.75 2 4.00 2.83 11 4.55 2.07 23 6.09 2.31 Activities with the community in arts, music, sports (Arte 8 4.38 1.77 8 4.00 1.93 10 5.20 2.25 13 5.00 3.70 23 6.39 2.08 10 5.70 2.54 4 5.25 2.99 11 4.55 2.70 19 5.89 2.92 Joven, Ambivalecias, Basurarte, Women in Cycling) 80 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Bolivia. To what degree would Bolivia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more effectively engage and participate in 14 6.64 1.98 8 6.00 1.77 14 6.93 2.06 20 7.35 2.28 31 7.71 2.02 16 8.19 2.04 6 6.33 3.67 17 8.35 1.66 32 7.91 1.73 development efforts* The public sector, related to implementation of specific 15 8.67 .90 9 8.78 .97 16 8.13 1.59 20 8.10 1.55 31 7.81 2.07 17 6.76 2.28 5 6.20 3.03 18 6.67 2.95 34 8.26 1.50 development projects on the ground* The private sector, related to institutional and policy 14 7.21 1.76 8 6.50 1.51 15 7.40 1.92 20 7.90 1.92 31 8.45 1.80 15 8.47 1.06 5 8.20 1.92 18 7.89 2.03 30 8.00 1.60 change *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bolivia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project design and implementation (or other 12 7.67 1.30 6 7.17 2.23 14 7.64 1.74 14 7.36 1.65 13 7.54 1.27 13 7.23 1.42 3 6.67 .58 15 6.20 2.11 26 7.85 1.80 organizational strengthening) Citizen engagement (incorporating citizens' voices into 10 6.50 .97 3 6.33 4.04 6 7.50 1.22 11 6.91 2.07 9 7.00 2.00 9 6.67 1.80 3 7.00 2.65 9 4.22 2.91 15 7.33 2.26 development) When thinking about how to improve capacity building in Bolivia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project design implementation (or other organizational 13 7.62 1.45 6 8.17 1.47 16 8.19 1.52 15 8.20 1.01 18 7.83 2.18 12 7.58 2.27 3 7.33 2.31 14 8.00 1.66 32 8.22 1.68 strengthening) Citizen engagement (incorporating citizens' voices into 12 7.17 1.53 2 8.00 2.83 8 7.88 .99 14 7.21 2.01 15 7.60 2.38 10 8.00 2.40 3 7.00 2.65 13 5.77 2.59 22 7.59 2.20 development) 81 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bolivia? (Choose no more than TWO) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Staff too inaccessible 0.0% 0.0% 25.0% 4.8% 15.2% 11.1% 0.0% 20.0% 2.9% Not exploring alternative policy options 6.3% 11.1% 0.0% 4.8% 6.1% 11.1% 16.7% 5.0% 5.7% Not adequately sensitive to political/social realities in Bolivia 31.3% 22.2% 0.0% 23.8% 12.1% 5.6% 16.7% 40.0% 22.9% Not enough public disclosure of its work 6.3% 22.2% 18.8% 19.0% 39.4% 38.9% 33.3% 10.0% 25.7% Arrogant in its approach 0.0% 0.0% 6.3% 4.8% 3.0% 0.0% 0.0% 10.0% 2.9% Not aligned with country priorities 18.8% 22.2% 0.0% 4.8% 12.1% 0.0% 16.7% 15.0% 2.9% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 25.0% 22.2% 37.5% 23.8% 24.2% 27.8% 33.3% 5.0% 17.1% Not willing to honestly criticize policies and reform efforts in the 25.0% 11.1% 0.0% 14.3% 12.1% 11.1% 0.0% 35.0% 5.7% country* Too influenced by developed countries 12.5% 11.1% 0.0% 4.8% 3.0% 0.0% 16.7% 10.0% 2.9% Imposing technocratic solutions without regard to political realities 6.3% 0.0% 0.0% 9.5% 6.1% 5.6% 0.0% 15.0% 8.6% World Bank Group’s processes too slow 12.5% 33.3% 31.3% 9.5% 12.1% 22.2% 0.0% 5.0% 28.6% Too bureaucratic in its operational policies and procedures 31.3% 11.1% 50.0% 28.6% 30.3% 11.1% 16.7% 5.0% 31.4% Not aligned with other donors’ work 6.3% 0.0% 6.3% 14.3% 0.0% 0.0% 0.0% 0.0% 2.9% Not collaborating enough with non-state actors 6.3% 0.0% 0.0% 4.8% 12.1% 33.3% 0.0% 15.0% 11.4% Not client focused 0.0% 0.0% 6.3% 4.8% 3.0% 0.0% 0.0% 5.0% 2.9% Other 6.3% 0.0% 0.0% 0.0% 3.0% 11.1% 0.0% 0.0% 5.7% Don’t know 0.0% 22.2% 6.3% 9.5% 0.0% 5.6% 16.7% 0.0% 5.7% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bolivia? (Choose no more than TWO) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Investment financing 75.0% 100.0% 68.8% 57.1% 72.7% 72.2% 66.7% 57.9% 69.4% Grant financing (Trust funds)* 31.3% 55.6% 25.0% 14.3% 3.0% 22.2% 0.0% 15.8% 22.2% Program for results 43.8% 0.0% 18.8% 33.3% 27.3% 44.4% 66.7% 31.6% 22.2% Technical assistance 31.3% 44.4% 56.3% 66.7% 63.6% 38.9% 33.3% 47.4% 58.3% Knowledge and analytical products (studies, databases, etc.) 6.3% 0.0% 0.0% 9.5% 15.2% 5.6% 16.7% 15.8% 13.9% Reimbursable advisory services 12.5% 0.0% 0.0% 14.3% 3.0% 5.6% 16.7% 5.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 5.3% 0.0% Don’t know 0.0% 0.0% 6.3% 0.0% 3.0% 5.6% 0.0% 5.3% 2.8% *Significantly different between stakeholder groups 82 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 16 6.50 1.90 9 6.67 1.94 16 7.31 1.66 19 7.21 1.87 30 6.00 2.10 16 6.31 2.02 5 7.40 2.41 19 4.74 2.54 35 6.89 2.26 role in development in Bolivia* The World Bank Group’s work is aligned with what I 16 6.00 1.37 9 6.67 1.94 15 7.47 1.41 19 6.79 2.15 30 6.03 1.92 16 6.19 1.80 3 7.00 2.00 19 5.00 2.81 34 7.12 2.17 consider the development priorities for Bolivia* The World Bank Group supports Bolivia’s efforts to 16 6.44 1.50 9 7.33 1.73 14 7.93 1.73 18 6.94 2.34 23 7.17 1.61 14 7.00 1.57 4 5.50 3.42 16 5.19 2.54 32 7.19 2.09 reduce social exclusion* The World Bank Group supports programs and strategies 16 6.38 1.67 8 6.75 2.19 14 8.07 1.44 19 6.79 2.23 25 6.60 2.02 17 6.59 1.33 4 6.25 2.06 18 4.78 2.21 33 7.21 2.07 that are realistic for Bolivia* The World Bank Group treats clients and stakeholders in 16 7.38 1.54 9 8.00 1.87 14 8.43 1.50 13 8.46 1.20 26 7.88 2.03 16 7.31 1.82 3 7.00 2.65 15 6.93 2.19 35 8.23 1.97 Bolivia with respect The World Bank Group is an organization that does not 16 5.81 2.66 8 6.25 3.33 13 8.00 2.00 17 6.41 2.62 28 7.04 2.33 15 6.87 2.50 3 5.67 3.06 17 5.35 2.96 27 7.59 2.14 represent a particular ideological perspective in Bolivia The World Bank Group is an organization that is not overly 15 5.47 1.77 8 6.25 3.33 9 7.44 1.94 17 5.59 2.55 26 5.88 2.49 15 5.00 2.45 4 5.75 2.50 18 5.00 2.93 28 6.46 2.74 influenced by any particular country The World Bank Group respects the positions, views and 16 6.56 1.46 8 7.38 2.39 15 8.60 1.24 17 7.35 1.62 26 8.19 1.41 17 7.65 1.87 3 6.33 3.51 16 7.75 2.29 35 8.17 1.74 demands of the government of Bolivia* The World Bank Group listens and takes into account your 16 6.56 1.55 7 7.14 2.19 13 8.15 1.77 14 7.00 2.45 23 7.30 2.05 15 6.27 1.98 4 5.00 3.56 15 6.47 2.36 34 7.79 2.17 views *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Bolivia, to what extent does the combination of financial, knowledge and convening services that the World Bank 16 6.81 1.76 9 7.00 1.66 15 7.93 1.28 18 7.33 1.78 28 6.82 1.85 14 6.79 1.37 3 6.67 2.08 18 5.28 2.37 33 7.06 1.71 Group currently provides in Bolivia meet the national development needs of Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 83 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bolivia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 15 6.33 1.63 9 6.67 1.87 14 7.50 1.79 18 6.78 1.77 22 5.77 1.72 14 5.50 1.99 3 5.33 3.06 15 5.13 2.64 29 6.31 1.77 Flexibility (in terms of the institution’s products and 16 5.63 1.67 6 5.83 2.14 16 6.88 2.00 17 6.41 1.94 25 6.00 1.85 14 5.07 1.90 3 5.67 3.51 12 4.75 2.67 27 6.70 1.75 services) Flexibility (in terms of changing country circumstances)* 16 5.69 1.74 8 6.13 1.96 15 7.47 1.88 17 6.59 1.91 26 6.08 1.96 14 5.64 1.91 4 5.25 2.99 16 5.25 2.77 28 6.96 1.77 Being inclusive 15 6.20 1.86 8 6.75 2.19 13 7.77 1.74 15 6.20 2.04 27 6.74 1.56 16 6.81 1.64 4 6.00 2.83 17 5.29 2.64 27 6.93 1.64 Openness (sharing data and other information) 14 6.50 1.83 9 7.33 1.87 15 7.67 1.50 18 7.06 2.60 28 6.71 1.90 13 6.23 2.35 4 6.50 2.65 17 6.24 2.61 30 7.40 1.73 Staff accessibility 15 7.07 1.67 9 7.89 2.20 16 7.25 1.61 17 6.82 2.70 25 6.88 2.24 16 6.44 2.78 3 8.33 2.08 15 5.60 2.77 31 7.74 1.93 Straightforwardness and honesty* 16 6.25 2.02 8 6.88 2.47 14 7.86 1.51 17 7.18 2.35 24 7.79 1.69 16 6.88 1.89 3 6.00 4.00 16 5.50 2.85 30 8.20 1.54 Ease of access to the people at the World Bank Group 16 7.44 1.46 8 7.25 2.05 16 7.25 2.18 17 6.94 2.63 28 6.61 2.42 15 6.27 2.66 3 8.00 2.00 13 5.15 2.61 30 8.27 1.74 who are making decisions important to my work* Collaboration with civil society* 12 6.17 1.34 6 6.83 1.47 12 7.33 1.67 17 6.47 2.24 25 6.84 1.97 15 5.67 2.16 3 6.00 4.00 15 4.27 1.75 24 6.83 2.35 Collaboration with the Government 14 7.14 1.56 9 7.44 1.67 15 8.00 1.56 19 7.42 1.98 24 7.96 1.63 15 7.73 1.75 3 6.00 3.61 18 7.61 1.82 32 8.22 1.56 Collaboration with other donors and development 12 7.25 1.48 5 7.40 1.82 10 7.90 1.45 19 7.47 2.57 20 7.60 1.67 15 6.73 1.79 2 8.00 2.83 12 6.75 2.30 21 7.29 2.00 partners Collaboration with the private sector* 8 6.00 1.20 3 7.33 2.08 7 7.43 1.90 13 6.54 2.88 27 6.74 2.12 11 5.45 1.69 2 3.50 2.12 13 4.69 2.18 16 6.75 2.41 The speed in which it gets things accomplished on the 15 5.53 1.85 6 5.83 1.94 15 6.67 1.80 14 5.93 2.30 24 5.71 2.20 13 5.00 1.15 3 6.33 3.51 12 5.17 2.37 31 6.16 2.30 ground Being a long-term partner 16 7.13 2.03 7 7.00 2.08 15 8.33 1.18 18 7.94 2.24 26 7.31 1.46 14 7.14 1.66 4 7.00 3.16 16 6.50 2.39 29 7.72 2.05 *Significantly different between stakeholder groups To be more effective development partner in Bolivia, do you believe that the World Bank Group should have?* (Select only ONE response) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other More local presence 68.8% 33.3% 87.5% 52.4% 81.8% 77.8% 83.3% 70.0% 66.7% The current level of local presence is adequate 31.3% 66.7% 12.5% 42.9% 18.2% 22.2% 0.0% 0.0% 25.0% Don't know 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 16.7% 30.0% 8.3% *Significantly different between stakeholder groups 84 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bolivia? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Natural resource management (hydrocarbons and 13 6.38 2.47 6 5.50 1.76 13 6.08 2.36 19 6.89 2.49 30 7.17 2.59 13 5.08 2.63 6 6.33 4.41 15 5.07 3.08 30 6.90 2.58 mining) Economic growth 14 6.86 1.35 8 7.38 1.30 15 8.27 1.44 20 7.70 2.15 32 7.81 2.16 16 6.88 2.66 6 9.00 1.26 17 7.41 2.67 34 8.41 1.52 Poverty reduction and equity* 16 7.31 1.89 9 8.44 1.51 15 8.60 1.24 19 8.79 1.65 32 8.09 1.94 17 8.18 2.32 6 8.67 1.97 18 6.94 2.73 35 8.77 1.29 Rural development 15 7.27 1.71 9 8.56 1.51 14 8.71 1.27 19 7.79 2.37 30 7.77 1.91 15 8.47 1.41 4 6.50 3.11 18 7.67 2.17 33 8.42 1.46 Urban development 15 6.80 1.42 8 6.75 1.49 13 7.08 1.93 17 7.47 1.97 30 7.50 1.66 16 7.25 1.77 4 7.25 2.22 15 7.07 2.37 35 7.51 2.05 Water and sanitation 16 7.38 1.75 9 8.33 1.41 15 8.53 1.25 18 7.94 1.86 29 8.38 1.24 17 8.24 1.39 4 7.75 1.71 18 7.17 3.00 34 8.35 1.50 Energy* 13 6.77 1.42 9 7.11 2.26 14 8.14 1.10 18 7.28 2.44 29 7.86 1.75 15 8.00 1.36 4 6.25 3.50 18 6.56 2.71 33 8.30 1.57 Road infrastructure and transport* 16 7.38 1.93 8 7.50 2.62 14 8.43 1.40 20 7.85 1.87 30 8.53 1.46 16 6.94 2.35 5 8.80 1.79 17 6.65 3.20 34 8.56 1.44 Telecommunications 12 6.00 1.13 7 5.57 1.72 12 7.25 1.91 19 6.26 2.79 28 6.71 2.51 14 6.00 2.22 4 6.50 3.42 16 5.75 3.21 30 7.77 1.74 Tourism* 16 6.13 1.75 8 6.63 2.20 13 7.31 1.60 19 6.95 2.90 29 7.69 2.11 14 6.21 2.81 4 8.00 1.63 14 5.64 3.37 31 8.35 1.76 Agriculture and food security 16 7.56 2.00 9 8.00 1.66 14 8.07 2.13 18 8.00 2.20 30 8.13 1.83 15 8.00 2.42 4 7.25 2.22 17 7.41 2.62 34 8.41 1.76 Land administration* 15 6.40 1.59 7 5.14 2.12 12 6.08 2.57 18 5.61 2.81 24 7.08 1.77 14 4.93 2.20 4 3.75 3.40 14 5.14 3.18 31 7.19 2.06 Education* 16 6.69 1.54 9 8.67 1.58 15 9.00 .93 19 7.53 2.67 29 8.83 1.31 15 9.00 1.25 5 8.20 1.79 17 7.88 3.22 33 8.61 1.50 Science and technology* 14 7.29 1.86 9 7.89 2.03 13 8.31 1.70 19 6.89 2.92 28 8.96 1.37 14 6.64 2.17 4 7.50 1.91 19 8.74 1.91 34 8.50 1.88 Health and nutrition* 13 6.85 1.14 9 8.44 1.24 15 9.00 1.00 18 7.33 2.66 30 8.77 1.17 15 8.00 1.77 5 7.60 2.19 18 7.44 2.81 34 8.65 1.55 Early child development 13 6.15 1.52 8 7.63 1.77 13 8.15 1.41 16 6.75 2.86 25 7.68 1.86 14 7.00 2.00 4 6.75 4.27 16 6.31 3.38 34 8.00 2.06 Social protection (pensions, cash transfers) 15 5.93 1.62 8 6.63 2.07 11 6.36 2.54 18 6.00 2.87 26 6.85 1.89 14 6.43 2.03 4 4.00 3.56 16 6.13 3.26 33 7.48 1.79 Employment and job creation 16 7.13 .96 9 8.11 1.17 13 7.92 2.18 18 7.61 2.00 31 7.90 2.15 14 8.00 2.15 5 7.20 2.68 16 6.94 2.86 34 8.21 1.95 Climate change* 15 7.27 2.12 9 7.78 1.99 15 8.13 1.92 19 7.21 2.32 29 8.34 1.72 15 7.27 2.58 4 6.50 3.42 16 6.00 3.39 33 7.97 1.45 Environmental sustainability 15 7.40 2.26 9 7.44 1.81 15 7.87 1.92 18 7.39 2.15 27 8.37 1.62 15 7.07 2.46 4 8.00 1.63 17 6.35 3.37 33 8.18 1.61 Disaster risk management* 16 7.44 1.26 9 7.89 1.05 14 8.21 1.25 19 7.79 1.87 28 8.21 1.85 15 6.47 1.85 4 6.75 2.22 15 6.07 3.43 33 7.94 1.71 Public sector governance (including state-owned 15 7.07 2.25 9 5.56 1.59 13 7.08 2.50 18 6.94 2.36 27 7.78 2.10 14 6.57 2.31 4 4.25 3.95 17 6.18 3.30 34 8.09 1.94 enterprises)/institutional development* Anti-corruption and transparency* 14 6.57 2.10 9 6.67 1.80 13 7.15 2.64 18 8.17 1.69 31 8.45 2.35 14 7.79 1.85 5 6.80 3.70 15 6.40 3.46 33 8.36 1.85 Macroeconomic management 14 7.14 1.75 8 7.00 1.41 13 6.85 2.38 17 7.82 2.24 29 7.62 2.40 13 6.69 2.39 4 5.75 3.69 18 6.50 3.68 29 7.28 1.83 Financial sector (access, regulation, development) 12 7.00 1.21 8 6.75 1.75 12 6.75 2.26 18 7.56 2.12 29 7.52 2.08 14 6.14 2.32 4 5.50 3.32 17 6.76 3.35 32 7.19 2.13 Decentralization 15 6.87 1.41 8 6.63 1.92 12 7.00 2.70 18 7.56 1.95 28 7.57 2.08 15 6.27 2.46 4 6.00 2.45 16 5.81 3.25 34 7.26 2.03 Investment climate 12 6.75 1.71 9 6.56 1.94 12 7.08 2.39 18 8.33 2.33 30 8.67 2.01 15 7.67 1.91 5 7.40 1.95 17 7.35 3.32 31 7.77 2.17 Regulatory framework* 15 6.27 1.79 8 6.00 2.07 11 6.18 2.48 18 7.67 2.35 31 8.06 2.29 15 5.60 2.75 4 4.50 3.70 15 6.53 3.62 32 7.38 2.60 Law and justice* 13 5.92 1.12 8 6.38 1.69 11 6.55 2.54 17 6.65 3.02 30 8.60 2.16 15 6.87 2.61 5 6.00 3.54 15 7.73 2.91 32 7.66 2.18 Private sector development* 10 6.90 1.37 7 6.57 2.07 12 6.92 2.64 17 8.06 2.19 30 8.93 1.57 14 8.29 2.02 5 7.20 2.17 17 7.71 2.37 32 8.00 1.93 Foreign direct investment 15 6.80 1.32 9 6.78 2.28 13 7.15 2.48 18 8.06 2.34 28 8.68 1.74 13 7.54 2.33 5 7.00 3.74 17 7.12 3.00 33 8.15 1.60 Regional and global integration* 14 6.86 1.35 8 6.63 2.00 13 7.69 2.25 18 7.28 2.30 25 8.32 1.91 13 5.62 2.75 4 7.00 3.16 17 6.76 3.03 30 7.97 1.47 Gender equity* 16 6.88 1.45 8 7.25 1.98 14 7.71 1.94 18 7.11 2.68 24 7.83 1.90 13 6.54 2.47 4 6.50 2.89 16 5.81 3.29 33 8.06 1.56 Inclusion of indigenous people 15 7.13 1.85 9 7.00 2.00 14 7.79 2.01 18 7.06 2.67 25 7.40 2.00 16 6.31 2.68 4 5.00 3.92 18 6.06 3.23 32 7.91 1.78 Crime and violence* 9 5.22 1.56 8 6.00 2.07 13 6.85 2.70 18 6.00 3.14 26 8.04 2.07 14 6.71 2.43 4 4.75 4.11 17 6.41 3.22 30 7.97 2.16 Other* 5 8.00 1.22 2 9.00 1.41 1 9.00 1 10.00 7 8.71 1.25 1 4.00 1 6.00 1 10.00 6 9.50 .84 *Significantly different between stakeholder groups 85 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Natural resource management (hydrocarbons and 8 5.50 1.85 2 4.00 1.41 6 6.67 2.07 10 5.60 3.06 11 6.55 2.66 7 6.29 1.60 2 3.00 2.83 7 3.86 2.27 14 5.29 3.10 mining) Economic growth 13 6.23 1.64 5 5.80 1.30 8 6.88 1.81 15 6.87 2.17 18 6.72 1.78 10 6.10 2.85 2 4.50 2.12 12 6.08 2.64 23 7.17 2.33 Poverty reduction and equity 14 6.43 1.60 5 6.80 2.68 10 7.60 1.84 15 7.13 2.45 17 7.59 1.50 13 6.69 1.70 3 7.00 2.65 14 5.71 2.84 27 6.93 2.06 Rural development 9 6.11 1.83 6 6.83 1.94 9 7.44 1.59 14 6.86 2.44 14 7.14 2.14 9 6.89 1.27 3 7.00 2.65 10 5.60 2.95 23 7.22 2.13 Urban development 11 6.36 1.96 4 5.50 .58 9 7.11 1.90 10 6.60 2.67 16 7.19 1.87 9 6.00 1.94 3 7.67 2.08 9 5.89 3.06 22 6.68 2.40 Water and sanitation 13 6.31 1.75 6 6.83 1.60 11 7.18 1.72 13 6.77 2.74 13 7.38 2.14 12 6.25 1.66 3 7.00 2.65 11 6.09 2.47 21 6.90 2.28 Energy 9 5.67 1.58 5 4.80 1.30 7 7.43 2.15 8 6.88 3.04 13 6.69 2.39 7 6.57 1.27 2 3.50 3.54 8 5.25 2.66 17 6.82 2.19 Road infrastructure and transport 12 5.83 1.64 4 4.75 2.06 9 8.00 1.66 12 7.50 2.20 13 7.85 1.63 12 6.92 2.57 4 6.75 2.50 11 6.73 2.05 24 7.50 2.52 Telecommunications 6 4.83 .98 3 3.33 1.53 5 6.80 2.05 8 6.88 3.31 11 5.91 3.18 8 6.38 1.51 2 4.50 2.12 8 5.75 2.92 13 6.46 2.67 Tourism 8 6.13 1.36 3 3.33 1.15 7 7.00 2.00 9 6.44 2.92 11 6.91 2.39 6 3.83 1.83 2 5.00 0.00 5 4.60 2.97 19 6.32 2.75 Agriculture and food security 12 6.75 1.54 5 6.80 1.92 8 7.75 1.58 11 7.45 1.37 12 7.08 2.07 8 6.88 1.64 2 5.50 .71 8 6.00 2.14 19 7.05 2.34 Land administration 10 6.10 1.10 3 4.00 1.73 5 7.40 2.07 7 5.71 2.81 10 6.30 2.95 6 4.00 1.90 2 3.50 3.54 5 4.20 3.11 15 5.93 2.89 Education 9 5.67 1.41 4 6.25 1.89 9 7.11 2.15 10 6.80 2.66 15 6.73 2.37 10 6.10 2.02 4 5.25 3.40 9 4.56 2.55 22 6.73 2.57 Science and technology 10 6.00 1.89 3 4.67 1.53 6 6.83 1.47 8 6.50 2.98 15 7.07 2.46 8 5.63 1.77 2 3.50 3.54 8 4.75 2.82 16 6.56 2.56 Health and nutrition 9 5.89 1.69 4 6.00 2.00 8 7.13 1.96 9 6.33 2.74 14 6.86 2.38 9 4.89 2.42 2 5.50 .71 10 5.40 2.22 24 7.17 2.41 Early child development 4 6.50 .58 2 4.50 2.12 9 6.89 1.62 8 6.50 2.73 7 7.43 1.99 8 5.00 2.39 2 3.50 3.54 9 5.44 3.00 21 6.38 2.42 Social protection (pensions, cash transfers) 10 6.00 1.25 5 6.00 2.12 7 6.43 1.62 7 6.71 2.69 11 6.55 1.97 7 5.86 2.04 2 3.00 2.83 8 4.63 3.11 14 6.43 2.82 Employment and job creation 11 6.27 1.35 3 5.00 2.00 8 7.00 1.85 10 6.70 2.54 16 7.13 1.86 10 5.50 2.01 2 4.00 1.41 9 6.00 3.04 21 6.38 2.50 Climate change 8 6.88 1.64 3 6.00 2.65 10 7.80 1.87 9 7.33 2.78 12 7.50 1.78 10 6.00 2.21 2 4.50 2.12 5 5.20 3.35 20 6.00 2.10 Environmental sustainability 7 6.86 2.19 3 4.33 1.15 8 7.50 2.00 7 7.29 3.30 12 7.50 1.88 13 6.23 1.88 3 4.67 1.53 4 4.00 2.58 19 6.68 2.33 Disaster risk management 12 6.67 1.72 4 5.50 2.52 8 7.63 2.07 8 6.88 2.75 12 7.42 1.93 9 5.44 1.51 2 4.00 1.41 6 4.50 2.88 17 7.06 2.38 Public sector governance (including state-owned 11 6.27 1.85 3 5.33 3.21 6 7.33 1.63 10 6.80 2.53 16 7.31 1.99 9 4.56 2.35 3 3.33 2.52 10 5.40 2.84 23 6.83 2.69 enterprises)/institutional development* Anti-corruption and transparency 9 6.00 2.24 3 4.00 1.00 7 6.86 2.61 8 6.75 3.24 13 6.85 2.51 8 5.38 2.72 2 3.50 2.12 9 4.89 2.85 18 6.89 2.65 Macroeconomic management 11 6.27 2.10 4 4.50 .58 6 6.33 1.63 13 7.31 2.56 15 7.20 2.31 9 6.67 2.45 2 3.00 2.83 12 5.83 2.82 14 6.07 2.30 Financial sector (access, regulation, development) 8 6.00 2.27 3 4.33 1.53 5 6.40 1.67 9 6.78 2.82 18 7.39 2.03 8 7.13 2.23 2 3.50 3.54 11 6.18 2.75 16 6.06 2.69 Decentralization 13 6.08 1.75 3 4.33 .58 6 7.17 1.47 9 6.67 3.00 12 7.25 2.14 10 6.00 1.83 2 4.00 2.83 11 5.91 3.02 19 6.05 2.25 Investment climate 9 5.78 2.11 5 5.00 1.73 6 6.50 1.52 11 6.36 3.04 17 5.94 3.09 10 5.80 1.75 2 4.00 2.83 9 5.33 3.28 17 5.59 2.76 Regulatory framework 12 5.83 1.95 4 3.75 .50 6 7.00 1.41 11 6.18 2.89 14 6.64 2.59 9 6.22 2.17 2 3.50 2.12 10 5.60 3.20 20 5.80 2.82 Law and justice 7 4.86 1.21 4 3.75 .50 6 6.33 1.75 8 5.38 2.67 11 6.45 3.05 8 4.75 1.28 2 3.50 2.12 7 4.71 3.68 16 5.75 2.72 Private sector development 9 5.22 1.48 4 4.50 1.00 6 6.33 1.51 9 6.11 3.30 19 6.58 2.27 10 5.40 2.55 2 3.50 2.12 11 5.45 2.30 17 6.06 2.46 Foreign direct investment 11 6.09 2.12 4 3.25 .96 7 6.14 2.34 11 6.18 3.19 15 6.27 2.43 7 5.43 1.90 2 3.00 2.83 8 4.75 2.55 17 6.06 2.68 Regional and global integration 7 5.86 1.77 3 3.67 .58 6 6.33 1.86 9 6.89 3.02 12 7.00 2.56 8 5.00 1.69 2 4.00 1.41 7 4.43 2.70 15 6.07 2.60 Gender equity 8 6.38 2.00 2 5.50 3.54 9 7.00 1.87 10 6.90 2.60 11 6.64 2.46 9 5.33 1.66 3 6.33 3.21 8 4.38 2.39 20 6.25 2.51 Inclusion of indigenous people 9 7.11 1.90 2 5.50 3.54 8 7.00 1.85 8 6.13 3.04 11 6.91 2.39 9 6.00 2.55 2 3.00 2.83 7 4.43 2.99 19 6.95 2.17 Crime and violence 2 5.50 .71 2 3.50 .71 6 5.83 1.94 9 5.56 2.83 9 6.33 3.00 8 3.50 1.85 2 3.00 2.83 6 4.00 3.10 14 6.07 2.89 Other 6 7.00 1.26 1 10.00 5 5.80 3.03 2 6.00 4.24 1 1.00 5 6.40 4.16 *Significantly different between stakeholder groups 86 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Bolivia? (Select only ONE response) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other At the Headquarters (in Washington D.C.) 87.5% 77.8% 68.8% 71.4% 57.6% 55.6% 50.0% 65.0% 72.2% In the country 6.3% 0.0% 18.8% 19.0% 6.1% 22.2% 33.3% 5.0% 13.9% Don't know 6.3% 22.2% 12.5% 9.5% 36.4% 22.2% 16.7% 30.0% 13.9% When thinking about the presence of the World Bank Group in Bolivia and its decision-taking capacity, do you think the World Bank Group should have…?* (Select only ONE response) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other More local presence 68.8% 44.4% 81.3% 57.1% 84.8% 82.4% 100.0% 70.0% 69.4% The current level of local presence is adequate 25.0% 44.4% 18.8% 38.1% 15.2% 17.6% 0.0% 0.0% 25.0% Don't know 6.3% 11.1% 0.0% 4.8% 0.0% 0.0% 0.0% 30.0% 5.6% *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 16 6.44 1.36 9 7.11 1.76 14 7.71 1.49 19 6.53 1.84 29 6.45 1.50 17 6.41 1.91 5 7.40 2.41 17 5.29 2.76 35 7.03 2.18 achieve development results in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust 16 6.50 1.37 9 7.22 1.92 16 6.75 1.61 19 7.05 1.68 28 5.89 1.81 15 5.80 2.11 4 7.75 2.63 18 5.44 2.06 33 7.06 2.45 Funds, Program 4 Result, etc.) meet the needs of Bolivia* The World Bank Group meets Bolivia’s needs for knowledge services (e.g., research, analysis, data, 15 6.20 1.78 8 6.25 1.83 12 6.33 1.97 17 6.82 1.70 25 5.92 1.63 14 5.29 1.94 3 6.67 1.53 18 5.17 2.01 30 6.73 2.27 technical assistance) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 15 5.60 1.55 7 6.29 1.25 13 6.62 1.39 16 6.75 2.08 24 5.50 2.19 9 6.78 1.20 3 5.67 3.51 12 4.33 2.57 28 6.61 2.10 measures and corrects its work in real time in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 87 The World Bank Group Bolivia Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Weekly 6.3% 11.1% 6.3% 9.5% 0.0% 0.0% 0.0% 5.0% 0.0% Monthly 25.0% 0.0% 18.8% 19.0% 12.1% 22.2% 16.7% 15.0% 25.0% A few times a year 56.3% 77.8% 43.8% 38.1% 54.5% 44.4% 16.7% 45.0% 38.9% Rarely 6.3% 11.1% 25.0% 28.6% 27.3% 27.8% 66.7% 25.0% 25.0% Never 6.3% 0.0% 6.3% 4.8% 6.1% 5.6% 0.0% 10.0% 11.1% In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 14 6.14 1.56 9 6.56 1.88 13 7.31 1.44 17 7.00 2.32 26 6.08 2.08 12 6.50 1.88 3 5.67 3.51 18 5.06 2.71 28 6.68 2.36 Are relevant to Bolivia’s development priorities* 13 6.15 1.72 9 6.56 1.81 14 7.64 1.01 17 7.00 2.18 27 6.48 1.89 15 6.47 1.77 4 5.50 2.89 17 4.82 2.60 30 7.07 2.05 Lead to practical solutions* 14 5.93 1.54 9 6.22 1.99 10 7.50 1.51 17 6.41 2.27 24 6.04 2.14 13 6.38 1.56 3 5.67 3.06 17 4.59 2.58 31 6.97 2.11 Are accessible (well written and easy to understand) 14 6.07 1.44 9 6.89 1.83 14 7.07 1.27 18 7.00 1.94 25 6.88 1.99 15 6.27 1.79 4 6.00 2.16 17 6.29 2.54 31 6.94 1.97 Enhance your knowledge and/or skills 14 6.14 1.79 9 7.00 1.73 12 8.00 1.41 18 7.06 2.15 27 6.89 2.31 15 7.00 1.93 4 7.75 1.50 16 6.25 2.96 29 7.34 1.74 Are translated enough into local language 14 5.71 1.77 9 5.78 1.30 12 7.25 1.91 15 6.93 2.40 23 6.70 2.12 9 5.00 2.24 3 5.00 3.00 14 6.36 2.62 30 6.40 2.42 Are adaptable to Bolivia’s specific development 13 5.77 1.36 9 6.11 1.62 13 7.46 1.51 16 7.25 1.95 25 6.52 1.78 13 6.31 1.89 4 5.00 2.94 16 5.56 2.83 30 6.80 2.16 challenges and country circumstances *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of Em ployee of a Project Im plem entation Agency/ Bilateral/ Private Sector/ Academ ia/ Pres ident/ Minis try/ Minis terial Cons ultant/ Contractor on Bank Multilateral Financial Sector/ Res earch ins titute/ Minis ter Departm ent Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities m ake 14 6.43 1.16 8 6.38 1.60 12 7.92 1.08 17 6.53 2.15 29 6.17 1.91 17 5.53 1.62 4 7.00 3.16 16 5.38 2.75 30 6.93 2.00 to developm ent res ults in your country?* Overall, how would you rate the technical quality of the 14 6.79 1.37 8 7.25 1.39 15 7.87 1.41 18 7.06 2.21 26 7.27 1.71 16 7.00 1.86 5 8.40 1.82 20 6.60 2.28 33 7.76 1.70 World Bank Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups Have you read/consulted the most recent LAC Flagship Report[Economic Mobility and the Rise of the Latin American Middle Class]? Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Yes 43.8% 22.2% 18.8% 23.8% 30.3% 44.4% 33.3% 35.0% 22.2% No 56.3% 77.8% 81.3% 76.2% 69.7% 55.6% 66.7% 65.0% 77.8% Which of the following bes t des cribes your current pos ition? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ Pres ident/ Minis try/ Minis terial Cons ultant/ Contractor on Bank Multilateral Financial Sector/ Res earch ins titute/ Minis ter Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe this Flags hip Report rais ed s ubs tantive new information and ins ight that you were not 7 5.57 1.62 3 5.33 .58 4 6.75 2.63 5 7.00 1.73 12 7.33 2.31 7 6.71 1.50 2 7.00 1.41 8 6.25 2.49 8 7.13 1.89 aware of prior to reading? To what extent do you believe this Flags hip Report provided you with us eful information in terms of the work 7 5.86 1.57 3 5.67 1.15 4 7.50 3.11 5 8.20 1.10 13 6.46 2.70 7 7.14 1.57 2 7.00 1.41 9 6.33 2.74 9 7.67 1.80 you do? (1-To no degree at all, 10-To a very significant degree) 88 The World Bank Group Bolivia Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Bolivia’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the 16 6.63 1.54 8 6.25 1.49 15 7.00 1.56 14 7.21 1.89 20 6.80 1.70 13 6.31 1.97 3 7.33 2.31 13 5.92 2.29 31 7.45 1.65 problem) Design (appraising and planning the solutions) 16 6.63 1.54 8 6.63 1.69 15 7.20 1.66 14 6.93 1.38 20 7.00 1.56 14 6.43 2.38 3 7.00 2.00 13 5.92 2.02 31 7.39 1.67 Implementation (Executing, carrying out, monitoring, and 15 6.33 1.59 8 6.63 1.85 15 7.07 1.75 15 6.87 1.96 20 6.75 1.55 14 6.29 1.86 3 6.33 2.52 13 5.15 2.30 28 7.18 1.91 making appropriate adjustments) Evaluation (assessing the impact and results) 15 6.20 1.93 8 6.13 1.46 15 7.33 1.40 13 7.38 2.33 20 7.20 1.88 12 6.33 2.64 3 6.00 3.00 13 5.62 2.06 29 7.03 2.08 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s disbursement conditions are 16 6.31 1.35 9 6.89 1.83 15 7.60 1.55 17 7.12 1.27 16 6.50 2.10 9 6.22 2.11 3 7.67 1.53 14 6.43 2.17 27 7.11 2.47 reasonable The World Bank Group effectively monitors and evaluates 16 6.75 1.39 7 6.86 1.57 14 7.93 1.27 18 7.28 1.49 21 7.57 1.29 12 6.50 1.98 3 5.33 3.51 15 6.00 2.51 30 7.17 2.13 the projects and programs it supports The World Bank Group responds to no objection requests 12 5.83 1.70 5 6.40 2.30 14 6.50 2.21 13 6.77 2.09 15 6.93 1.67 8 6.88 2.17 3 6.00 2.00 8 5.25 2.55 26 6.77 2.50 in a timely manner The World Bank Group’s social safeguard requirements 13 6.15 2.12 3 6.00 3.46 13 7.15 1.68 14 7.21 1.85 14 6.86 2.18 10 6.60 2.37 3 7.33 1.53 8 5.13 3.09 27 7.00 4.44 are reasonable The World Bank Group’s environmental requirements are 13 5.92 2.10 2 5.50 4.95 13 7.23 1.79 14 7.29 1.82 17 7.53 1.77 10 6.40 2.59 4 6.00 3.16 9 5.00 2.87 27 6.48 2.53 reasonable The World Bank Group takes decisions quickly in Bolivia 15 5.67 1.72 8 6.50 1.93 15 6.40 2.06 17 5.94 2.25 19 6.00 2.62 11 6.09 1.58 3 5.67 2.08 12 5.42 1.98 30 5.70 2.60 The World Bank Group’s financial management 16 6.00 1.37 8 6.63 2.13 14 7.14 1.88 15 6.80 1.82 15 6.87 2.20 9 6.44 1.81 3 6.67 2.08 10 5.70 2.45 31 6.61 2.51 requirements are reasonable The Word Bank Group’s procurement requirements are 16 5.44 1.36 6 6.17 2.48 16 6.56 2.16 15 6.47 2.39 17 6.76 2.05 9 6.00 1.66 2 7.50 2.12 8 6.88 1.64 31 6.39 2.30 reasonable The World Bank Group ensures consistency and 15 6.40 1.55 5 6.20 .84 15 6.40 1.99 16 7.19 2.04 14 7.57 1.70 7 7.29 1.80 3 6.67 1.53 9 6.44 2.55 24 6.46 2.25 continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 11 6.36 1.29 3 6.00 1.73 15 7.20 2.21 14 6.29 2.79 13 7.23 2.01 7 6.57 2.07 2 7.00 2.83 8 6.00 2.27 25 6.64 2.98 makes appropriate use of them The World Bank Group provides effective implementation 16 6.56 1.55 6 6.83 1.47 16 7.13 2.13 15 7.67 1.80 16 7.50 1.51 7 6.14 2.54 3 6.33 2.31 10 5.30 2.83 26 7.08 2.42 support (i.e., supervision of projects) Which of the following best describes the way the World Bank Group operates in Bolivia?* (Select only ONE response) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other The World Bank Group takes too much risk in Bolivia 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in Bolivia 73.3% 25.0% 12.5% 28.6% 46.7% 22.2% 0.0% 52.6% 37.1% The World Bank Group's approach to risk is appropriate 26.7% 37.5% 37.5% 38.1% 10.0% 33.3% 50.0% 5.3% 25.7% Don't know 0.0% 12.5% 37.5% 28.6% 36.7% 38.9% 16.7% 26.3% 25.7% Prefer not to answer 0.0% 25.0% 12.5% 4.8% 3.3% 5.6% 33.3% 15.8% 11.4% *Significantly different between stakeholder groups 89 The World Bank Group Bolivia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Bolivia Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in 16 6.50 1.59 8 6.88 1.46 13 7.31 1.70 18 6.89 2.11 26 6.15 2.05 16 6.56 1.75 3 6.67 2.08 15 5.53 2.56 34 7.15 2.02 terms of the focus of its work in Bolivia? How significant a role do you believe that international development cooperation (e.g., range of donors and 16 7.63 1.71 9 8.00 1.22 16 7.81 2.07 21 7.48 2.25 32 7.91 1.80 16 7.88 1.89 5 7.40 2.41 19 7.42 2.27 35 8.11 1.71 partners) SHOULD play in Bolivia’s development in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Bolivia? (Choose no more than TWO) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Increase the level of financing* 46.7% 44.4% 56.3% 28.6% 30.3% 11.1% 50.0% 10.5% 27.8% Work more closely with sub-national levels 33.3% 66.7% 25.0% 47.6% 24.2% 50.0% 50.0% 31.6% 41.7% Increase the flexibility in the application of safeguard policies 13.3% 0.0% 6.3% 4.8% 3.0% 11.1% 0.0% 0.0% 22.2% Strengthen country systems and procedures 40.0% 0.0% 12.5% 38.1% 33.3% 5.6% 33.3% 31.6% 19.4% Provide more analytical and advisory services (studies, technical 20.0% 44.4% 25.0% 23.8% 18.2% 11.1% 0.0% 5.3% 19.4% assistance) Broadly disseminate the impact of its operations 0.0% 11.1% 6.3% 9.5% 21.2% 27.8% 33.3% 10.5% 25.0% Reach out to more groups outside the Government* 0.0% 11.1% 6.3% 0.0% 45.5% 38.9% 16.7% 31.6% 5.6% Promote more South-South exchange 0.0% 11.1% 6.3% 0.0% 0.0% 5.6% 0.0% 10.5% 8.3% Provide development policy lending and budget support 20.0% 11.1% 0.0% 4.8% 3.0% 11.1% 0.0% 10.5% 8.3% Promote the use of other instruments (guarantees, results-based 13.3% 0.0% 6.3% 4.8% 9.1% 11.1% 0.0% 0.0% 2.8% financing) Better coordination with other development partners 0.0% 0.0% 12.5% 19.0% 3.0% 5.6% 0.0% 15.8% 5.6% Bring the Bank closer to the community (through activities such 6.7% 0.0% 18.8% 4.8% 3.0% 5.6% 16.7% 10.5% 5.6% as Arte Joven, Ambivalencias, etc.) Other 0.0% 0.0% 6.3% 4.8% 3.0% 5.6% 0.0% 15.8% 2.8% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bolivia?* (Select only ONE response) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Financial services 68.8% 22.2% 37.5% 19.0% 30.3% 17.6% 33.3% 26.3% 28.6% Knowledge products 6.3% 44.4% 12.5% 38.1% 45.5% 23.5% 33.3% 52.6% 45.7% Convening services 6.3% 0.0% 12.5% 4.8% 3.0% 5.9% 0.0% 5.3% 0.0% None of the above 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% The combination is appropriate for Bolivia 12.5% 33.3% 12.5% 23.8% 9.1% 52.9% 33.3% 10.5% 14.3% Don’t know 6.3% 0.0% 18.8% 14.3% 12.1% 0.0% 0.0% 0.0% 11.4% *Significantly different between stakeholder groups 90 The World Bank Group Bolivia Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bolivia? (Choose no more than TWO) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Local newspapers 56.3% 22.2% 50.0% 52.4% 66.7% 50.0% 66.7% 25.0% 47.2% International newspapers 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 2.8% Local radio 0.0% 0.0% 6.3% 0.0% 3.0% 0.0% 0.0% 0.0% 2.8% International radio 6.3% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Local television* 18.8% 22.2% 25.0% 0.0% 18.2% 0.0% 16.7% 0.0% 30.6% International television 6.3% 11.1% 6.3% 4.8% 3.0% 5.6% 0.0% 5.0% 8.3% Periodicals 50.0% 55.6% 18.8% 28.6% 42.4% 55.6% 16.7% 40.0% 27.8% Internet* 25.0% 66.7% 62.5% 81.0% 42.4% 50.0% 83.3% 85.0% 55.6% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 6.3% 11.1% 0.0% 4.8% 6.1% 0.0% 16.7% 0.0% 11.1% Blogs 0.0% 0.0% 6.3% 0.0% 6.1% 5.6% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 9.5% 0.0% 5.6% 0.0% 5.0% 2.8% Other 25.0% 11.1% 0.0% 9.5% 0.0% 5.6% 0.0% 15.0% 5.6% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Blogs 12.5% 0.0% 6.3% 4.8% 12.1% 5.9% 0.0% 5.0% 5.7% Direct contact with World Bank Group (i.e., face to face 62.5% 33.3% 12.5% 28.6% 27.3% 29.4% 50.0% 40.0% 22.9% meetings/discussions) e-Newsletters 43.8% 44.4% 68.8% 42.9% 60.6% 52.9% 50.0% 55.0% 60.0% Instant messaging 6.3% 0.0% 0.0% 4.8% 9.1% 5.9% 0.0% 0.0% 5.7% World Bank Group’s seminars/workshops/conferences 18.8% 44.4% 31.3% 33.3% 21.2% 17.6% 50.0% 25.0% 31.4% World Bank Group’s publications and other written materials 31.3% 33.3% 37.5% 33.3% 21.2% 29.4% 0.0% 35.0% 34.3% Mobile phones 6.3% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 8.6% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 12.5% 11.1% 6.3% 9.5% 15.2% 11.8% 0.0% 0.0% 11.4% World Bank Group’s website 0.0% 11.1% 18.8% 14.3% 18.2% 29.4% 50.0% 25.0% 5.7% Other 0.0% 11.1% 0.0% 4.8% 3.0% 5.9% 0.0% 5.0% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Yes 62.5% 44.4% 18.8% 23.8% 18.2% 5.6% 50.0% 25.0% 30.6% No 37.5% 55.6% 81.3% 76.2% 81.8% 94.4% 50.0% 75.0% 69.4% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website? Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Yes 87.5% 66.7% 87.5% 81.0% 66.7% 76.5% 33.3% 70.0% 77.8% No 12.5% 33.3% 12.5% 19.0% 33.3% 23.5% 66.7% 30.0% 22.2% 91 The World Bank Group Bolivia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Project Implementation Agency/ Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Consultant/ Contractor on Bank Multilateral Financial Sector/ Research institute/ Minister Department Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, where to reach 15 6.87 2.26 9 6.78 2.05 15 7.07 2.34 20 7.60 1.57 27 6.19 2.87 15 6.53 2.29 4 6.75 1.71 17 6.12 2.98 35 7.60 2.59 them, etc.) The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, Flickr) are valuable sources of 12 5.25 1.82 5 6.60 1.14 11 6.64 2.16 14 6.71 2.79 21 5.76 2.79 12 5.25 2.77 4 6.25 3.59 13 5.54 2.22 27 6.30 2.71 information about the institution The World Bank Group is responsive to my information 14 6.36 1.91 7 6.71 1.80 11 7.36 2.06 17 7.59 2.18 15 7.47 2.36 16 6.06 2.17 4 8.00 1.83 8 3.75 3.15 31 7.97 2.07 requests and inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Yes 73.3% 44.4% 75.0% 47.6% 35.3% 22.2% 33.3% 5.0% 42.9% No 26.7% 55.6% 25.0% 52.4% 64.7% 77.8% 66.7% 95.0% 57.1% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Bolivia?* (Select only ONE response) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other The World Bank 80.0% 100.0% 93.3% 85.7% 28.1% 33.3% 100.0% 46.2% 73.3% The International Finance Corporation 13.3% 0.0% 0.0% 4.8% 50.0% 26.7% 0.0% 23.1% 6.7% Other 6.7% 0.0% 6.7% 9.5% 21.9% 40.0% 0.0% 30.8% 20.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Bolivia? (Choose no more than TWO) Office of Employee of Project Implementation Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/ Ministry/ Agency/Consultant/ Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister Ministerial Dep. Contractor on WBG project Agency Private Bank CSO Media Think Tank Other Observer 20.0% 11.1% 13.3% 33.3% 38.2% 11.1% 40.0% 45.0% 33.3% Use World Bank Group reports/data 20.0% 66.7% 20.0% 23.8% 44.1% 44.4% 20.0% 40.0% 27.3% Engage in World Bank Group related/sponsored 60.0% 44.4% 26.7% 57.1% 26.5% 50.0% 40.0% 0.0% 36.4% events/activities* Collaborate as part of my professional duties* 46.7% 22.2% 66.7% 28.6% 5.9% 27.8% 40.0% 10.0% 27.3% Use World Bank Group website for information, data, research, 20.0% 22.2% 33.3% 19.0% 38.2% 38.9% 20.0% 50.0% 21.2% etc. *Significantly different between stakeholder groups 92 The World Bank Group Bolivia Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Bolivia In general, would you say that Bolivia is headed in...? Percentage of Respondents La Paz Outside La Paz The right direction 55.5% 53.3% The wrong direction 21.2% 26.7% Not sure 23.4% 20.0% Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important development priorities in Bolivia? Percentage of Respondents (Responses combined) La Paz Outside La Paz Natural resource management (hydrocarbons and mining) 21.6% 13.3% Economic growth 23.7% 30.0% Poverty reduction and equity 42.4% 33.3% Rural development* 5.8% 20.0% Urban development 2.2% 6.7% Water and sanitation 7.2% 10.0% Energy 4.3% 3.3% Road infrastructure and transport 12.2% 13.3% Telecommunications* 0.7% 10.0% Tourism 0.7% 0.0% Agriculture and food security 14.4% 10.0% Land administration* 0.0% 3.3% Education 33.1% 30.0% Science and technology 7.2% 0.0% Health and nutrition 12.2% 16.7% Early child development 0.7% 3.3% Social protection (pensions, cash transfers) 2.9% 0.0% Employment and job creation 14.4% 16.7% Climate change 5.0% 3.3% Environmental sustainability 6.5% 3.3% Disaster risk management 3.6% 0.0% Public sector governance (including state-owned enterprises)/institutional development 9.4% 6.7% Anti-corruption and transparency 12.9% 10.0% Macroeconomic management 2.2% 3.3% Financial sector (access, regulation, development)* 0.7% 6.7% Decentralization 2.9% 3.3% Investment climate 11.5% 10.0% Regulatory framework 2.2% 3.3% Law and justice* 17.3% 0.0% Private sector development 5.8% 0.0% Foreign direct investment 4.3% 6.7% Regional and global integration 0.7% 0.0% Gender equity* 0.7% 6.7% Inclusion of indigenous people* 1.4% 10.0% Crime and violence 0.7% 0.0% Other 5.8% 3.3% *Significantly different between geographic locations 93 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues facing Bolivia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bolivia? (Choose no more than THREE) Percentage of Respondents (Responses combined) La Paz Outside La Paz Climate change 1.4% 0.0% Natural resource management (hydrocarbons and mining) 8.6% 10.0% Economic growth 33.6% 26.7% Rural development 21.4% 23.3% Private sector development 7.9% 10.0% Water and sanitation 10.7% 6.7% Energy 1.4% 0.0% Road infrastructure and transport 13.6% 10.0% Gender equity 3.6% 3.3% Tourism 2.1% 0.0% Agriculture and food security 12.9% 20.0% Land administration 0.0% 0.0% Education 45.0% 53.3% Science and technology 7.1% 6.7% Health and nutrition 24.3% 20.0% Early child development 3.6% 3.3% Social protection (pensions, cash transfers) 2.1% 0.0% Employment and job creation 35.7% 40.0% Public sector governance (including state-owned enterprises)/institutional development 5.0% 3.3% Environmental sustainability 4.3% 3.3% Disaster risk management 0.7% 0.0% Urban development 1.4% 0.0% Anti-corruption and transparency* 3.6% 13.3% Macroeconomic management 4.3% 3.3% Financial sector (access, regulation, development) 5.0% 3.3% Decentralization 2.9% 10.0% Investment climate 9.3% 10.0% Regulatory framework 2.9% 3.3% Law and justice 9.3% 3.3% Telecommunications* 0.0% 3.3% Foreign direct investment 7.9% 0.0% Regional and global integration 2.1% 0.0% Inclusion of indigenous people 0.7% 0.0% Crime and violence 0.7% 0.0% Other 2.9% 0.0% *Significantly different between geographic locations 94 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues facing Bolivia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bolivia? (Choose no more than THREE) Percentage of Respondents (Responses combined) La Paz Outside La Paz Telecommunications 2.8% 3.4% Natural resource management (hydrocarbons and mining) 34.8% 37.9% Energy 4.3% 6.9% Rural development* 11.3% 31.0% Private sector development 27.0% 27.6% Water and sanitation 2.8% 0.0% Climate change 0.7% 3.4% Gender equity 1.4% 0.0% Tourism 4.3% 0.0% Agriculture and food security* 7.8% 24.1% Land administration 0.7% 0.0% Education 26.2% 17.2% Science and technology 12.1% 10.3% Health and nutrition 1.4% 6.9% Early child development 0.7% 0.0% Social protection (pensions, cash transfers) 0.0% 0.0% Decentralization 4.3% 6.9% Employment and job creation 32.6% 20.7% Environmental sustainability 3.5% 6.9% Disaster risk management 0.0% 0.0% Urban development 0.7% 0.0% Anti-corruption and transparency 6.4% 6.9% Macroeconomic management 14.9% 3.4% Financial sector (access, regulation, development) 6.4% 6.9% Road infrastructure and transport* 13.5% 31.0% Investment climate* 31.9% 13.8% Regulatory framework 6.4% 3.4% Law and justice 8.5% 3.4% Public sector governance (including state-owned enterprises)/institutional development 8.5% 6.9% Foreign direct investment 17.0% 13.8% Regional and global integration 1.4% 0.0% Inclusion of indigenous people 1.4% 0.0% Crime and violence* 0.0% 3.4% Other 2.8% 0.0% *Significantly different between geographic locations The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Bolivia, which of the following TWO best illustrate how this would be achieved in Bolivia? (Choose no more than TWO) Percentage of Respondents (Responses combined) La Paz Outside La Paz Sustainable economic growth 38.6% 56.7% Increased access and quality of basic services (water and sanitation, electricity)* 24.3% 6.7% Expanded access and quality of social services (education, health and nutrition) 51.4% 50.0% Job creation and quality of employment (reduced informality) 45.0% 30.0% Increased access to markets for rural producers 8.6% 16.7% Community-driven development 2.9% 3.3% Better targeted public investment and social policies 20.7% 26.7% Promote inclusion of indigenous people 3.6% 6.7% Other 3.6% 0.0% *Significantly different between geographic locations 95 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? Which bes t repres ents your geographic location? La Paz Outs ide La Paz N Mean SD N Mean SD World Bank Group (WB/BM) 141 6.75 2.13 30 6.43 2.57 Inter-American Development Bank (IDB/BID) 140 6.61 2.17 30 6.23 2.18 Latin American Development Bank (CAF)* 140 7.01 2.30 30 5.97 2.86 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between geographic locations Overall, please rate your impression of the effectiveness of these organizations in Bolivia? Which bes t repres ents your geographic location? La Paz Outs ide La Paz N Mean SD N Mean SD World Bank Group (WB/BM) 135 6.50 1.86 28 6.29 2.52 Inter-American Development Bank (IDB/BID) 132 6.67 1.70 27 6.52 2.28 Latin American Development Bank (CAF)* 124 7.27 1.84 25 6.36 2.55 (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations Which bes t repres ents your geographic location? La Paz Outs ide La Paz N Mean SD N Mean SD To what extent do you believe the World Bank Group's s taff is well prepared (e.g., s kills and knowledge) to help Bolivia s olve its m os t 123 7.47 1.78 23 7.96 1.97 com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Bolivia?(Choose no more than THREE) Percentage of Respondents (Responses combined) La Paz Outside La Paz Natural resource management (hydrocarbons and mining) 12.9% 13.3% Economic growth 22.1% 20.0% Poverty reduction and equity 30.0% 26.7% Rural development 17.1% 16.7% Urban development 2.9% 3.3% Water and sanitation 12.1% 13.3% Energy 2.1% 3.3% Road infrastructure and transport* 17.9% 36.7% Telecommunications 0.0% 0.0% Tourism 3.6% 3.3% Agriculture and food security 12.9% 23.3% Land administration 0.0% 0.0% Education 24.3% 26.7% Science and technology 11.4% 6.7% Health and nutrition 12.1% 13.3% Early child development 1.4% 3.3% Social protection (pensions, cash transfers) 0.7% 0.0% Employment and job creation 14.3% 10.0% Climate change 6.4% 3.3% Environmental sustainability 10.7% 3.3% Disaster risk management 2.9% 0.0% Public sector governance (including state-owned enterprises)/institutional development 11.4% 6.7% Anti-corruption and transparency* 3.6% 20.0% Macroeconomic management 3.6% 3.3% Financial sector (access, regulation, development) 4.3% 0.0% Decentralization 2.9% 3.3% Investment climate 14.3% 6.7% Regulatory framework* 2.1% 10.0% Law and justice 13.6% 3.3% Private sector development 12.1% 3.3% Foreign direct investment 3.6% 0.0% Regional and global integration 2.9% 3.3% Gender equity 2.1% 3.3% Inclusion of indigenous people 0.7% 3.3% Crime and violence 0.7% 0.0% Other 2.9% 6.7% *Significantly different between geographic locations 96 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bolivia? Greatest Value Percentage of Respondents La Paz Outside La Paz Financing (lending and grants) of investment projects 61.9% 72.4% Provision of technical assistance* 17.3% 0.0% Provision of policy advice 8.6% 13.8% Development and availability of studies 3.6% 3.4% Analytical work and databases 1.4% 3.4% Capacity to convene other partners and leverage support 3.6% 6.9% Promotion of knowledge sharing 2.9% 0.0% Including south-south cooperation 0.7% 0.0% Activities with the community in arts, music, sports (Arte Joven, Ambivalecias, Basurarte, Women 0.0% 0.0% in Cycling) Other 0.0% 0.0% *Significantly different between geographic locations nd 2 Greatest Value Percentage of Respondents La Paz Outside La Paz Financing (lending and grants) of investment projects 15.6% 11.1% Provision of technical assistance 38.5% 44.4% Provision of policy advice 7.4% 7.4% Development and availability of studies 13.3% 18.5% Analytical work and databases 4.4% 3.7% Capacity to convene other partners and leverage support 8.9% 3.7% Promotion of knowledge sharing 7.4% 0.0% Including south-south cooperation 3.0% 3.7% Activities with the community in arts, music, sports (Arte Joven, Ambivalecias, Basurarte, Women 0.7% 3.7% in Cycling) Other 0.7% 3.7% How effectively do the World Bank Group’s activities below support Bolivia’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Financing (lending and grants) of investment projects 131 7.13 1.77 27 7.59 1.97 Provision of technical assistance* 131 6.83 2.08 24 7.88 1.45 Provision of policy advice 109 6.09 2.29 19 6.53 2.80 Development and availability of studies 120 6.79 1.86 20 6.80 1.82 Analytical work and databases 115 6.53 2.01 19 6.63 2.41 Capacity to convene other partners and leverage support 114 6.45 2.24 22 7.14 2.36 Promotion of knowledge sharing 114 6.46 2.13 19 7.42 1.77 Including South-South cooperation 100 5.44 2.32 17 6.59 2.24 Activities with the community in arts, music, sports (Arte Joven, 90 5.20 2.62 15 6.67 2.41 Ambivalecias, Basurarte, Women in Cycling)* *Significantly different between geographic locations The World Bank Group can provide capacity building support in a number of ways in Bolivia. To what degree would Bolivia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them 130 7.45 2.11 27 7.89 2.01 more effectively engage and participate in development efforts The public sector, related to implementation of specific development 134 7.75 2.00 28 8.14 2.10 projects on the ground The private sector, related to institutional and policy change 128 7.83 1.79 26 8.42 1.70 97 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bolivia? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Project design and implementation (or other organizational 93 7.28 1.62 22 7.77 2.05 strengthening) Citizen engagement (incorporating citizens' voices into development)* 64 6.47 2.17 10 8.10 1.73 *Significantly different between geographic locations When thinking about how to improve capacity building in Bolivia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Project design implementation (or other organizational strengthening) 106 8.00 1.41 21 8.05 2.75 Citizen engagement (incorporating citizens' voices into development) 84 7.21 2.03 15 7.80 2.88 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bolivia? (Choose no more than TWO) Percentage of Respondents (Responses combined) La Paz Outside La Paz Staff too inaccessible 9.9% 10.0% Not exploring alternative policy options 6.4% 6.7% Not adequately sensitive to political/social realities in Bolivia 19.1% 16.7% Not enough public disclosure of its work* 21.3% 43.3% Arrogant in its approach 3.5% 3.3% Not aligned with country priorities 9.9% 3.3% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 22.7% 20.0% Not willing to honestly criticize policies and reform efforts in the country 12.8% 10.0% Too influenced by developed countries 4.3% 10.0% Imposing technocratic solutions without regard to political realities 7.8% 3.3% World Bank Group’s processes too slow 17.0% 20.0% Too bureaucratic in its operational policies and procedures 27.0% 23.3% Not aligned with other donors’ work 4.3% 0.0% Not collaborating enough with non-state actors 12.8% 3.3% Not client focused 2.8% 3.3% Other 3.5% 3.3% Don’t know 5.0% 6.7% *Significantly different between geographic locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bolivia? (Choose no more than TWO) Percentage of Respondents (Responses combined) La Paz Outside La Paz Investment financing 67.4% 76.7% Grant financing (Trust funds) 18.4% 20.0% Program for results 31.2% 26.7% Technical assistance 55.3% 46.7% Knowledge and analytical products (studies, databases, etc.) 11.3% 6.7% Reimbursable advisory services 5.0% 6.7% Other 0.7% 3.3% Don’t know 2.8% 3.3% 98 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 135 6.53 2.10 27 6.44 2.56 development in Bolivia The World Bank Group’s work is aligned with what I consider the 132 6.39 2.10 26 6.81 2.21 development priorities for Bolivia The World Bank Group supports Bolivia’s efforts to reduce social 122 6.89 2.08 22 6.91 2.11 exclusion The World Bank Group supports programs and strategies that are 127 6.69 2.04 25 6.68 2.17 realistic for Bolivia The World Bank Group treats clients and stakeholders in Bolivia with 117 7.83 1.85 27 8.07 1.98 respect The World Bank Group is an organization that does not represent a 121 6.63 2.55 21 7.57 2.44 particular ideological perspective in Bolivia The World Bank Group is an organization that is not overly influenced 118 5.88 2.50 20 5.80 3.02 by any particular country The World Bank Group respects the positions, views and demands of 124 7.81 1.77 26 7.92 1.92 the government of Bolivia The World Bank Group listens and takes into account your views 114 7.12 2.16 24 7.38 2.30 Which bes t repres ents your geographic location? La Paz Outs ide La Paz N Mean SD N Mean SD When cons idering the national development needs in Bolivia, to what extent does the combination of financial, knowledge and convening 129 6.87 1.86 23 7.04 1.82 s ervices that the World Bank Group currently provides in Bolivia meet the national development needs of Bolivia? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Bolivia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Responsiveness 113 6.35 1.88 23 5.87 2.26 Flexibility (in terms of the institution’s products and services) 110 6.05 1.95 23 6.26 2.34 Flexibility (in terms of changing country circumstances) 117 6.39 2.03 24 5.92 2.19 Being inclusive 117 6.61 1.98 23 6.57 1.90 Openness (sharing data and other information) 121 6.95 2.07 25 6.88 2.13 Staff accessibility 118 7.05 2.21 26 7.15 2.65 Straightforwardness and honesty* 120 7.08 2.19 21 8.24 1.64 Ease of access to the people at the World Bank Group who are making 117 7.08 2.26 26 7.12 2.67 decisions important to my work Collaboration with civil society 108 6.30 2.15 19 6.68 2.24 Collaboration with the Government 122 7.75 1.67 25 7.80 2.04 Collaboration with other donors and development partners 97 7.20 1.98 18 7.94 1.70 Collaboration with the private sector 83 6.10 2.26 16 7.13 2.31 The speed in which it gets things accomplished on the ground 107 5.94 1.95 23 5.65 2.62 Being a long-term partner 122 7.47 1.88 21 7.48 2.32 *Significantly different between geographic locations To be more effective development partner in Bolivia, do you believe that the World Bank Group should have?* (Select only ONE response) Percentage of Respondents La Paz Outside La Paz More local presence 66.2% 90.0% The current level of local presence is adequate 27.5% 6.7% Don't know 6.3% 3.3% *Significantly different between geographic locations 99 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bolivia? (1-Not important at all, 10-Very important) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Natural resource management (hydrocarbons and mining) 118 6.29 2.61 25 7.12 3.03 Economic growth* 132 7.67 1.96 28 8.50 1.91 Poverty reduction and equity 137 8.23 1.74 28 8.43 2.35 Rural development* 129 7.90 1.82 26 8.92 1.23 Urban development 125 7.29 1.80 26 7.54 1.86 Water and sanitation 132 8.03 1.73 26 8.62 1.20 Energy* 126 7.50 1.99 25 8.40 1.44 Road infrastructure and transport* 132 7.80 2.07 25 8.92 1.15 Telecommunications 119 6.51 2.38 21 7.52 2.11 Tourism 124 7.13 2.41 22 7.64 2.17 Agriculture and food security 129 7.94 1.90 26 8.62 2.26 Land administration 117 6.11 2.47 20 6.65 2.23 Education 127 8.26 1.97 29 8.86 1.33 Science and technology 128 8.07 2.00 24 8.38 2.26 Health and nutrition 127 8.15 1.89 28 8.50 1.50 Early child development 118 7.27 2.26 23 7.87 2.36 Social protection (pensions, cash transfers) 120 6.44 2.33 23 7.39 2.08 Employment and job creation 126 7.78 2.02 28 7.93 2.02 Climate change 128 7.54 2.27 25 8.12 1.67 Environmental sustainability 127 7.65 2.20 24 8.04 1.71 Disaster risk management 128 7.66 1.93 23 7.48 2.13 Public sector governance (including state-owned 123 7.07 2.46 26 7.50 2.45 enterprises)/institutional development Anti-corruption and transparency 123 7.67 2.23 27 8.19 2.65 Macroeconomic management 120 7.11 2.43 23 7.65 2.06 Financial sector (access, regulation, development) 120 7.02 2.28 24 7.33 2.10 Decentralization 124 6.87 2.27 24 7.79 1.91 Investment climate 124 7.70 2.26 23 8.35 2.08 Regulatory framework 124 6.95 2.61 23 7.26 2.78 Law and justice 121 7.26 2.45 24 7.58 2.76 Private sector development 120 7.92 2.04 23 8.26 1.96 Foreign direct investment* 124 7.61 2.19 25 8.60 1.89 Regional and global integration 117 7.36 2.11 23 7.65 2.59 Gender equity 119 7.20 2.17 25 7.96 2.21 Inclusion of indigenous people 124 7.10 2.37 25 7.44 2.31 Crime and violence* 114 6.75 2.68 23 8.17 1.97 Other 20 8.65 1.35 5 8.40 2.51 *Significantly different between geographic locations 100 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Natural resource management (hydrocarbons and mining) 55 5.51 2.56 10 6.20 2.82 Economic growth 89 6.66 2.04 15 6.53 2.53 Poverty reduction and equity 96 6.86 2.08 20 7.25 2.00 Rural development 77 6.87 2.08 18 7.17 2.12 Urban development 76 6.62 2.16 16 6.75 2.32 Water and sanitation 86 6.80 2.09 15 6.80 2.04 Energy 61 6.44 2.33 14 6.00 2.08 Road infrastructure and transport 83 7.28 2.02 16 6.63 2.90 Telecommunications 51 6.12 2.57 12 5.67 2.61 Tourism 56 6.02 2.55 14 5.79 2.42 Agriculture and food security 70 6.94 1.82 14 7.29 2.05 Land administration 50 5.64 2.55 12 5.67 2.87 Education 73 6.30 2.39 18 6.50 2.38 Science and technology 61 6.11 2.40 14 6.57 2.50 Health and nutrition 72 6.44 2.17 16 6.31 2.94 Early child development 56 6.09 2.41 14 6.43 2.44 Social protection (pensions, cash transfers) 60 6.17 2.26 10 5.40 2.72 Employment and job creation 71 6.30 2.21 18 6.72 2.27 Climate change 68 6.65 2.31 11 6.36 2.01 Environmental sustainability 63 6.70 2.35 13 6.00 2.16 Disaster risk management 67 6.64 2.33 10 6.10 2.18 Public sector governance (including state-owned 77 6.39 2.52 13 6.15 2.58 enterprises)/institutional development Anti-corruption and transparency 64 6.16 2.74 12 6.50 2.32 Macroeconomic management 73 6.47 2.35 12 6.17 2.66 Financial sector (access, regulation, development) 66 6.52 2.41 13 6.38 2.66 Decentralization 73 6.23 2.29 11 6.55 2.11 Investment climate 72 5.94 2.49 13 5.00 3.00 Regulatory framework 73 5.93 2.52 14 6.21 2.61 Law and justice 55 5.45 2.46 13 5.23 2.71 Private sector development 72 5.92 2.20 14 5.57 2.90 Foreign direct investment 68 5.93 2.52 13 4.92 2.43 Regional and global integration 56 6.16 2.36 12 4.83 2.66 Gender equity 67 6.21 2.42 13 6.00 2.12 Inclusion of indigenous people 63 6.29 2.57 12 6.92 1.93 Crime and violence 46 5.28 2.75 12 5.00 2.66 Other* 15 7.13 2.64 5 3.80 3.11 *Significantly different between geographic locations Where are the World Bank Group’s decisions made primarily that support the program in Bolivia? (Select only ONE response) Percentage of Respondents La Paz Outside La Paz At the Headquarters (in Washington D.C.) 67.6% 66.7% In the country 13.4% 6.7% Don't know 19.0% 26.7% When thinking about the presence of the World Bank Group in Bolivia and its decision-taking capacity, do you think the World Bank Group should have…?* (Select only ONE response) Percentage of Respondents La Paz Outside La Paz More local presence 68.8% 93.3% The current level of local presence is adequate 24.1% 6.7% Don't know 7.1% 0.0% *Significantly different between geographic locations 101 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 131 6.66 1.95 27 6.74 2.03 development results in Bolivia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet 129 6.55 2.02 26 6.31 2.17 the needs of Bolivia The World Bank Group meets Bolivia’s needs for knowledge services 117 6.19 1.99 23 6.13 1.69 (e.g., research, analysis, data, technical assistance) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 105 6.15 2.09 20 5.90 1.77 corrects its work in real time in Bolivia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents La Paz Outside La Paz Weekly 3.5% 3.3% Monthly 16.2% 30.0% A few times a year 51.4% 20.0% Rarely 23.2% 36.7% Never 5.6% 10.0% *Significantly different between geographic locations In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Are timely 117 6.40 2.19 21 6.38 2.20 Are relevant to Bolivia’s development priorities 120 6.56 2.10 24 6.54 2.02 Lead to practical solutions 114 6.19 2.17 22 6.77 2.05 Are accessible (well written and easy to understand) 122 6.78 1.91 23 6.48 1.81 Enhance your knowledge and/or skills 119 7.02 2.03 24 7.00 2.28 Are translated enough into local language 106 6.43 2.17 22 5.95 2.55 Are adaptable to Bolivia’s specific development challenges and country 114 6.58 2.02 24 6.17 2.14 circumstances Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 120 6.48 1.98 25 6.32 2.10 your country? Overall, how would you rate the technical quality of the World Bank 125 7.37 1.78 28 7.14 1.88 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 102 The World Bank Group Bolivia Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Have you read/consulted the most recent LAC Flagship Report [Economic Mobility and the Rise of the Latin American Middle Class]? Percentage of Respondents La Paz Outside La Paz Yes 28.9% 30.0% No 71.1% 70.0% Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive 45 6.87 1.84 9 6.11 2.42 new information and insight that you were not aware of prior to reading? To what extent do you believe this Flagship Report provided you with 47 6.94 2.16 10 6.80 2.30 useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Bolivia’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 107 6.90 1.73 24 6.75 2.07 Design (appraising and planning the solutions) 108 6.91 1.63 24 6.88 2.21 Implementation (Executing, carrying out, monitoring, and making 107 6.64 1.84 22 6.73 2.14 appropriate adjustments) Evaluation (assessing the impact and results) 103 6.73 1.96 23 7.04 2.40 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD The World Bank Group’s disbursement conditions are reasonable 103 6.94 1.85 21 6.48 2.36 The World Bank Group effectively monitors and evaluates the projects 112 7.03 1.86 22 7.18 1.99 and programs it supports The World Bank Group responds to no objection requests in a timely 84 6.33 2.04 20 7.20 2.50 manner The World Bank Group’s social safeguard requirements are 84 6.83 2.94 20 6.45 2.82 reasonable The World Bank Group’s environmental requirements are reasonable 88 6.70 2.17 20 6.35 2.96 The World Bank Group takes decisions quickly in Bolivia 105 6.08 2.02 22 5.50 2.74 The World Bank Group’s financial management requirements are 95 6.64 1.98 23 6.52 2.41 reasonable The Word Bank Group’s procurement requirements are reasonable 96 6.31 1.96 22 6.68 2.51 The World Bank Group ensures consistency and continuity through staff 88 6.75 2.01 19 6.74 1.76 changes Where country systems (e.g., procurement, financial management, etc.) 75 6.64 2.29 22 6.82 2.63 are adequate, the World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., 93 6.96 2.04 21 6.71 2.51 supervision of projects) Which of the following best describes the way the World Bank Group operates in Bolivia? (Select only ONE response) Percentage of Respondents La Paz Outside La Paz The World Bank Group takes too much risk in Bolivia 0.0% 3.3% The World Bank Group does not take enough risk in Bolivia 37.5% 30.0% The World Bank Group's approach to risk is appropriate 25.0% 30.0% Don't know 27.9% 26.7% Prefer not to answer 9.6% 10.0% 103 The World Bank Group Bolivia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Bolivia Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work 120 6.73 1.90 27 6.44 2.31 in Bolivia? How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in 140 7.79 1.90 27 8.04 1.65 Bolivia’s development in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Bolivia? (Choose no more than TWO) Percentage of Respondents (Responses combined) La Paz Outside La Paz Increase the level of financing 27.9% 43.3% Work more closely with sub-national levels 38.6% 36.7% Increase the flexibility in the application of safeguard policies 8.6% 6.7% Strengthen country systems and procedures 27.1% 13.3% Provide more analytical and advisory services (studies, technical assistance) 17.9% 20.0% Broadly disseminate the impact of its operations 15.0% 26.7% Reach out to more groups outside the Government 21.4% 10.0% Promote more South-South exchange 5.0% 3.3% Provide development policy lending and budget support 6.4% 13.3% Promote the use of other instruments (guarantees, results-based financing) 6.4% 3.3% Better coordination with other development partners 8.6% 3.3% Bring the Bank closer to the community (through activities such as Arte Joven, Ambivalencias, etc.) 7.9% 3.3% Other 3.6% 10.0% When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bolivia? (Select only ONE response) Percentage of Respondents La Paz Outside La Paz Financial services 30.0% 30.0% Knowledge products 37.1% 33.3% Convening services 2.9% 10.0% None of the above 1.4% 0.0% The combination is appropriate for Bolivia 20.0% 16.7% Don’t know 8.6% 10.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bolivia? (Choose no more than TWO) Percentage of Respondents (Responses combined) La Paz Outside La Paz Local newspapers 52.1% 43.3% International newspapers 1.4% 3.3% Local radio 1.4% 3.3% International radio 0.7% 3.3% Local television* 12.7% 30.0% International television 6.3% 3.3% Periodicals 38.0% 26.7% Internet 58.5% 56.7% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 4.2% 13.3% Blogs 2.1% 3.3% Mobile phones 0.0% 0.0% Instant messaging 2.8% 3.3% Other 8.5% 0.0% *Significantly different between geographic locations 104 The World Bank Group Bolivia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) La Paz Outside La Paz Blogs 7.9% 3.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 30.7% 30.0% e-Newsletters 55.0% 53.3% Instant messaging 3.6% 10.0% World Bank Group’s seminars/workshops/conferences 26.4% 33.3% World Bank Group’s publications and other written materials* 35.0% 10.0% Mobile phones* 1.4% 10.0% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9.3% 13.3% World Bank Group’s website 17.9% 10.0% Other* 1.4% 10.0% *Significantly different between geographic locations Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents La Paz Outside La Paz Yes 28.9% 20.0% No 71.1% 80.0% Do you use/have used the World Bank Group website? Percentage of Respondents La Paz Outside La Paz Yes 76.6% 63.3% No 23.4% 36.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? La Paz Outside La Paz N Mean SD N Mean SD When I need information from the World Bank Group I know how to find 129 6.92 2.43 26 6.96 2.75 it (e.g., whom to call, where to reach them, etc.) The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, Flickr) are valuable sources of information about the 96 5.96 2.54 22 6.23 2.56 institution The World Bank Group is responsive to my information requests and 100 7.01 2.35 21 7.24 2.59 inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents La Paz Outside La Paz Yes 41.3% 40.0% No 58.7% 60.0% Which of the following agencies of the World Bank Group do you primarily engage with in Bolivia? (Select only ONE response) Percentage of Respondents La Paz Outside La Paz The World Bank 64.8% 60.0% The International Finance Corporation 17.2% 24.0% Other 18.0% 16.0% Which of the following describes most of your exposure to the World Bank Group in Bolivia? (Choose no more than TWO) Percentage of Respondents (Responses combined) La Paz Outside La Paz Observer 28.4% 32.1% Use World Bank Group reports/data 34.8% 32.1% Engage in World Bank Group related/sponsored events/activities 35.5% 39.3% Collaborate as part of my professional duties 27.7% 21.4% Use World Bank Group website for information, data, research, etc. 30.5% 32.1% 105 The World Bank Group Bolivia Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Bolivia In general, would you say that Bolivia is headed in...? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 70.0% 43.9% The wrong direction 14.3% 28.6% Not sure 15.7% 27.6% Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important development priorities in Bolivia? Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Natural resource management (hydrocarbons and mining) 21.7% 18.8% Economic growth 24.6% 24.8% Poverty reduction and equity* 53.6% 31.7% Rural development 13.0% 5.0% Urban development 4.3% 2.0% Water and sanitation* 13.0% 4.0% Energy 2.9% 5.0% Road infrastructure and transport 8.7% 14.9% Telecommunications 4.3% 1.0% Tourism 1.4% 0.0% Agriculture and food security 13.0% 13.9% Land administration 0.0% 1.0% Education* 18.8% 42.6% Science and technology 7.2% 5.0% Health and nutrition 11.6% 13.9% Early child development 1.4% 1.0% Social protection (pensions, cash transfers) 2.9% 2.0% Employment and job creation 14.5% 14.9% Climate change* 10.1% 1.0% Environmental sustainability 10.1% 4.0% Disaster risk management 4.3% 2.0% Public sector governance (including state-owned enterprises)/institutional 5.8% 10.9% development Anti-corruption and transparency 7.2% 15.8% Macroeconomic management 2.9% 2.0% Financial sector (access, regulation, development) 1.4% 2.0% Decentralization 2.9% 4.0% Investment climate 7.2% 13.9% Regulatory framework 0.0% 4.0% Law and justice* 7.2% 18.8% Private sector development 7.2% 3.0% Foreign direct investment* 0.0% 7.9% Regional and global integration 1.4% 0.0% Gender equity 1.4% 2.0% Inclusion of indigenous people 2.9% 3.0% Crime and violence 0.0% 1.0% Other 7.2% 4.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 106 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues facing Bolivia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bolivia? (Choose no more than THREE) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Climate change 2.9% 0.0% Natural resource management (hydrocarbons and mining) 10.0% 7.9% Economic growth 40.0% 26.7% Rural development* 30.0% 15.8% Private sector development 12.9% 5.0% Water and sanitation 11.4% 8.9% Energy 1.4% 1.0% Road infrastructure and transport 12.9% 12.9% Gender equity 1.4% 5.0% Tourism 0.0% 3.0% Agriculture and food security 14.3% 13.9% Land administration 0.0% 0.0% Education 42.9% 49.5% Science and technology 5.7% 7.9% Health and nutrition* 14.3% 29.7% Early child development 4.3% 3.0% Social protection (pensions, cash transfers) 0.0% 3.0% Employment and job creation 35.7% 36.6% Public sector governance (including state-owned enterprises)/institutional 4.3% 5.0% development Environmental sustainability* 8.6% 1.0% Disaster risk management 1.4% 0.0% Urban development 1.4% 1.0% Anti-corruption and transparency 4.3% 5.9% Macroeconomic management 5.7% 3.0% Financial sector (access, regulation, development) 7.1% 3.0% Decentralization 1.4% 6.9% Investment climate 7.1% 11.9% Regulatory framework 1.4% 4.0% Law and justice 5.7% 9.9% Telecommunications 0.0% 1.0% Foreign direct investment 2.9% 8.9% Regional and global integration 0.0% 3.0% Inclusion of indigenous people 0.0% 1.0% Crime and violence 0.0% 1.0% Other 2.9% 2.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 107 The World Bank Group Bolivia Country Opinion Survey 2014 A. General Issues facing Bolivia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bolivia? (Choose no more than THREE) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Telecommunications 1.4% 4.0% Natural resource management (hydrocarbons and mining) 38.6% 32.7% Energy 2.9% 5.9% Rural development 20.0% 10.9% Private sector development 34.3% 22.8% Water and sanitation 4.3% 1.0% Climate change 1.4% 1.0% Gender equity 0.0% 2.0% Tourism 2.9% 4.0% Agriculture and food security 10.0% 10.9% Land administration 1.4% 0.0% Education 20.0% 27.7% Science and technology 14.3% 9.9% Health and nutrition 0.0% 4.0% Early child development 0.0% 1.0% Social protection (pensions, cash transfers) 0.0% 0.0% Decentralization 2.9% 5.9% Employment and job creation 34.3% 27.7% Environmental sustainability* 8.6% 1.0% Disaster risk management 0.0% 0.0% Urban development 0.0% 1.0% Anti-corruption and transparency 7.1% 5.9% Macroeconomic management 17.1% 9.9% Financial sector (access, regulation, development) 8.6% 5.0% Road infrastructure and transport 12.9% 18.8% Investment climate* 18.6% 35.6% Regulatory framework* 1.4% 9.9% Law and justice 8.6% 6.9% Public sector governance (including state-owned enterprises)/institutional development 10.0% 6.9% Foreign direct investment 12.9% 19.8% Regional and global integration 1.4% 1.0% Inclusion of indigenous people 1.4% 1.0% Crime and violence 0.0% 1.0% Other 0.0% 4.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Bolivia? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Sustainable economic growth 47.1% 38.6% Increased access and quality of basic services (water and sanitation, electricity) 22.9% 19.8% Expanded access and quality of social services (education, health and nutrition)* 41.4% 58.4% Job creation and quality of employment (reduced informality) 37.1% 45.5% Increased access to markets for rural producers 12.9% 7.9% Community-driven development 2.9% 3.0% Better targeted public investment and social policies 24.3% 19.8% Promote inclusion of indigenous people 7.1% 2.0% Other 2.9% 3.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Bolivia? Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD World Bank Group (WB/BM)* 70 7.67 1.65 102 6.05 2.31 Inter-Am erican Developm ent Bank (IDB/BID)* 69 7.07 2.04 102 6.22 2.21 Latin Am erican Developm ent Bank (CAF) 69 6.49 2.64 102 7.08 2.28 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 108 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Bolivia? Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD World Bank Group (WB/BM)* 68 7.29 1.57 96 5.85 2.04 Inter-Am erican Developm ent Bank (IDB/BID)* 64 7.31 1.56 96 6.20 1.81 Latin Am erican Developm ent Bank (CAF) 57 7.04 2.05 93 7.17 1.96 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group's s taff is well prepared (e.g., s kills and knowledge) to help Bolivia 67 7.93 1.53 80 7.20 1.98 s olve its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Bolivia?(Choose no more than THREE) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Natural resource management (hydrocarbons and mining) 11.4% 13.9% Economic growth 27.1% 17.8% Poverty reduction and equity 25.7% 31.7% Rural development 21.4% 13.9% Urban development 2.9% 3.0% Water and sanitation* 21.4% 5.9% Energy 1.4% 3.0% Road infrastructure and transport 22.9% 19.8% Telecommunications 0.0% 0.0% Tourism 2.9% 4.0% Agriculture and food security* 22.9% 8.9% Land administration 0.0% 0.0% Education* 15.7% 30.7% Science and technology 10.0% 10.9% Health and nutrition 8.6% 14.9% Early child development 1.4% 2.0% Social protection (pensions, cash transfers) 1.4% 0.0% Employment and job creation 15.7% 11.9% Climate change 7.1% 5.0% Environmental sustainability 12.9% 6.9% Disaster risk management 2.9% 2.0% Public sector governance/institutional development 10.0% 10.9% Anti-corruption and transparency 2.9% 9.9% Macroeconomic management 2.9% 4.0% Financial sector (access, regulation, development) 2.9% 4.0% Decentralization 4.3% 3.0% Investment climate* 4.3% 19.8% Regulatory framework 1.4% 5.0% Law and justice 7.1% 14.9% Private sector development 12.9% 8.9% Foreign direct investment 2.9% 3.0% Regional and global integration 4.3% 2.0% Gender equity 1.4% 3.0% Inclusion of indigenous people 0.0% 2.0% Crime and violence 0.0% 1.0% Other 4.3% 3.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 109 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bolivia? Currently, do you professionally collaborate/work Greatest Value with the World Bank Group in your country? Percentage of Respondents Yes No Financing (lending and grants) of investment projects 69.6% 60.0% Provision of technical assistance 15.9% 13.0% Provision of policy advice 5.8% 12.0% Development and availability of studies 1.4% 5.0% Analytical work and databases 2.9% 1.0% Capacity to convene other partners and leverage support 2.9% 5.0% Promotion of knowledge sharing 1.4% 3.0% Including south-south cooperation 0.0% 1.0% Activities with the community in arts, music, sports (Arte Joven, Ambivalecias, 0.0% 0.0% Basurarte, Women in Cycling) Other 0.0% 0.0% Currently, do you professionally collaborate/work nd 2 Greatest Value with the World Bank Group in your country? Percentage of Respondents Yes No Financing (lending and grants) of investment projects 14.9% 14.6% Provision of technical assistance 44.8% 36.5% Provision of policy advice 10.4% 5.2% Development and availability of studies 10.4% 16.7% Analytical work and databases 1.5% 6.3% Capacity to convene other partners and leverage support 7.5% 8.3% Promotion of knowledge sharing 9.0% 4.2% Including south-south cooperation 1.5% 4.2% Activities with the community in arts, music, sports (Arte Joven, Ambivalecias, 0.0% 2.1% Basurarte, Women in Cycling) Other 0.0% 2.1% How effectively do the World Bank Group’s activities below support Bolivia’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Financing (lending and grants ) of inves tm ent projects * 68 7.68 1.55 91 6.84 1.92 Provis ion of technical as s is tance* 68 7.35 1.70 88 6.69 2.21 Provis ion of policy advice 53 6.57 2.12 75 5.87 2.50 Developm ent and availability of s tudies 58 6.97 1.83 82 6.67 1.87 Analytical work and databas es 55 6.87 1.91 79 6.32 2.15 Capacity to convene other partners and leverage s upport* 61 7.00 2.05 75 6.20 2.38 Prom otion of knowledge s haring 57 6.95 1.87 76 6.34 2.24 Including South-South cooperation 51 5.80 2.21 66 5.45 2.44 Activities with the com m unity in arts , m us ic, s ports (Arte 43 5.81 2.80 62 5.13 2.50 Joven, Am bivalecias , Bas urarte, Wom en in Cycling) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally The World Bank Group can provide capacity building support in a number of ways in Bolivia. To what degree would Bolivia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Groups outs ide of governm ent (e.g., civil s ociety, m edia) to help them m ore effectively engage and participate in 65 6.92 2.23 92 7.95 1.89 developm ent efforts * The public s ector, related to im plem entation of s pecific 68 8.22 1.82 95 7.52 2.10 developm ent projects on the ground* The private s ector, related to ins titutional and policy change 65 7.71 1.87 90 8.07 1.71 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 110 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bolivia? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Project des ign and im plem entation (or other organizational 62 7.44 1.50 54 7.28 1.94 s trengthening) Citizen engagem ent (incorporating citizens ' voices into 40 6.88 1.86 35 6.34 2.60 developm ent) When thinking about how to improve capacity building in Bolivia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Project des ign im plem entation (or other organizational 64 8.00 1.59 64 7.98 1.80 s trengthening) Citizen engagem ent (incorporating citizens ' voices into 48 7.29 2.08 51 7.31 2.28 developm ent) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bolivia? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Staff too inaccessible 7.1% 11.8% Not exploring alternative policy options* 1.4% 9.8% Not adequately sensitive to political/social realities in Bolivia 18.6% 18.6% Not enough public disclosure of its work 21.4% 27.5% Arrogant in its approach 1.4% 4.9% Not aligned with country priorities 7.1% 9.8% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex* 34.3% 14.7% Not willing to honestly criticize policies and reform efforts in the country 8.6% 15.7% Too influenced by developed countries 4.3% 5.9% Imposing technocratic solutions without regard to political realities 4.3% 8.8% World Bank Group’s processes too slow 22.9% 13.7% Too bureaucratic in its operational policies and procedures* 38.6% 17.6% Not aligned with other donors’ work 4.3% 2.9% Not collaborating enough with non-state actors 7.1% 13.7% Not client focused 1.4% 3.9% Other 4.3% 2.9% Don’t know 2.9% 6.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bolivia? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Investment financing* 77.5% 63.4% Grant financing (Trust funds) 19.7% 17.8% Program for results 25.4% 33.7% Technical assistance 49.3% 56.4% Knowledge and analytical products (studies, databases, etc.) 11.3% 9.9% Reimbursable advisory services 5.6% 5.0% Other 1.4% 1.0% Don’t know 2.8% 3.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 111 The World Bank Group Bolivia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 71 7.18 2.09 92 5.99 2.09 in developm ent in Bolivia* The World Bank Group’s work is aligned with what I 69 7.16 1.82 90 5.91 2.17 cons ider the developm ent priorities for Bolivia* The World Bank Group s upports Bolivia’s efforts to reduce 65 7.63 1.68 80 6.28 2.18 s ocial exclus ion* The World Bank Group s upports program s and s trategies 66 7.38 1.81 87 6.14 2.08 that are realis tic for Bolivia* The World Bank Group treats clients and s takeholders in 65 8.29 1.55 80 7.50 2.06 Bolivia with res pect* The World Bank Group is an organization that does not 62 7.42 2.26 81 6.27 2.65 repres ent a particular ideological pers pective in Bolivia* The World Bank Group is an organization that is not overly 55 6.38 2.45 84 5.51 2.60 influenced by any particular country* The World Bank Group res pects the pos itions , views and 67 7.99 1.58 84 7.68 1.96 dem ands of the governm ent of Bolivia The World Bank Group lis tens and takes into account your 65 7.77 1.70 74 6.61 2.41 views * *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD When cons idering the national developm ent needs in Bolivia, to what extent does the com bination of financial, knowledge and convening s ervices that the World Bank 67 7.45 1.60 86 6.44 1.92 Group currently provides in Bolivia m eet the national developm ent needs of Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent is the World Bank Group an effective development partner in Bolivia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Res pons ivenes s * 63 6.81 1.63 74 5.74 2.11 Flexibility (in term s of the ins titution’s products and 68 6.60 1.75 66 5.48 2.16 s ervices )* Flexibility (in term s of changing country circum s tances )* 67 6.87 1.81 75 5.76 2.19 Being inclus ive* 62 7.10 1.63 79 6.19 2.11 Opennes s (s haring data and other inform ation)* 66 7.55 1.67 81 6.41 2.24 Staff acces s ibility* 68 7.69 1.87 77 6.47 2.50 Straightforwardnes s and hones ty* 64 7.83 1.74 78 6.73 2.37 Eas e of acces s to the people at the World Bank Group who 69 7.83 2.08 75 6.35 2.37 are m aking decis ions im portant to m y work* Collaboration with civil s ociety* 57 7.04 1.96 71 5.76 2.17 Collaboration with the Governm ent 65 8.03 1.53 83 7.54 1.85 Collaboration with other donors and developm ent partners * 55 7.82 1.60 61 6.85 2.12 Collaboration with the private s ector* 44 7.14 1.84 56 5.55 2.36 The s peed in which it gets things accom plis hed on the 66 6.33 2.17 65 5.38 1.92 ground* Being a long-term partner* 67 8.25 1.45 77 6.75 2.06 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be more effective development partner in Bolivia, do you believe that the World Bank Group should have? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 69.0% 71.6% The current level of local presence is adequate 29.6% 19.6% Don't know 1.4% 8.8% 112 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bolivia? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Natural res ource m anagem ent (hydrocarbons and m ining)* 58 7.17 2.53 86 5.88 2.72 Econom ic growth 65 8.00 1.84 96 7.64 2.13 Poverty reduction and equity 70 8.40 1.71 96 8.10 2.04 Rural developm ent 66 8.18 1.67 90 7.92 1.95 Urban developm ent 65 7.29 1.83 87 7.30 1.88 Water and s anitation 70 8.37 1.31 89 7.87 1.98 Energy 65 7.91 1.56 87 7.39 2.23 Road infras tructure and trans port* 66 8.56 1.43 92 7.49 2.30 Telecom m unications 57 6.86 2.18 84 6.48 2.51 Touris m 63 7.27 2.24 84 7.10 2.53 Agriculture and food s ecurity 65 8.00 2.02 91 8.02 2.05 Land adm inis tration 60 6.58 2.21 78 5.83 2.59 Education 68 8.26 1.75 89 8.38 2.09 Science and technology 63 8.00 2.09 90 8.13 2.10 Health and nutrition 65 8.12 1.72 91 8.21 2.00 Early child developm ent 61 7.64 2.00 81 7.10 2.52 Social protection (pens ions , cas h trans fers ) 61 6.82 2.14 83 6.37 2.46 Em ploym ent and job creation 66 7.79 2.03 89 7.75 2.09 Clim ate change 67 7.90 1.93 87 7.37 2.41 Environm ental s us tainability 64 8.00 1.84 88 7.44 2.34 Dis as ter ris k m anagem ent* 67 8.00 1.63 85 7.27 2.21 Public s ector governance (including s tate-owned 63 7.56 2.17 87 6.80 2.61 enterpris es )/ins titutional developm ent Anti-corruption and trans parency 63 7.89 2.22 88 7.59 2.47 Macroeconom ic m anagem ent 60 7.43 2.20 84 6.96 2.54 Financial s ector (acces s , regulation, developm ent) 59 7.22 2.03 86 6.91 2.44 Decentralization 61 7.39 1.93 88 6.70 2.45 Inves tm ent clim ate 60 7.67 2.21 88 7.82 2.36 Regulatory fram ework 60 7.07 2.26 88 6.89 2.93 Law and jus tice 57 6.91 2.51 88 7.57 2.48 Private s ector developm ent 59 7.86 2.09 85 7.98 2.08 Foreign direct inves tm ent 63 7.83 2.06 87 7.68 2.32 Regional and global integration 58 7.57 1.92 83 7.22 2.44 Gender equity 62 7.53 1.93 83 7.11 2.44 Inclus ion of indigenous people* 62 7.65 2.05 88 6.76 2.55 Crim e and violence 54 7.07 2.45 84 6.86 2.80 Other 16 8.88 1.20 9 8.11 2.09 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 113 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Natural res ource m anagem ent (hydrocarbons and m ining) 29 5.76 2.80 37 5.43 2.44 Econom ic growth 48 6.94 1.99 57 6.33 2.21 Poverty reduction and equity* 54 7.31 1.98 63 6.56 2.10 Rural developm ent 44 7.32 2.05 52 6.52 2.10 Urban developm ent* 44 7.20 2.11 48 6.13 2.13 Water and s anitation 50 7.06 1.98 52 6.50 2.16 Energy 37 6.54 2.35 38 6.18 2.22 Road infras tructure and trans port 48 7.56 2.12 51 6.80 2.19 Telecom m unications 26 5.88 2.90 37 6.14 2.34 Touris m 38 6.47 2.18 32 5.38 2.77 Agriculture and food s ecurity 42 7.24 1.85 42 6.76 1.86 Land adm inis tration 30 5.90 2.54 32 5.41 2.66 Education 41 6.56 2.29 50 6.16 2.45 Science and technology 37 6.49 2.39 38 5.92 2.43 Health and nutrition 39 6.79 2.27 49 6.12 2.32 Early child developm ent 34 6.50 2.09 36 5.83 2.65 Social protection (pens ions , cas h trans fers ) 34 6.12 2.17 36 6.00 2.50 Em ploym ent and job creation 43 6.65 2.05 46 6.13 2.35 Clim ate change 40 6.93 2.14 39 6.28 2.36 Environm ental s us tainability 38 6.92 2.34 38 6.24 2.28 Dis as ter ris k m anagem ent* 41 7.29 2.12 36 5.75 2.25 Public s ector governance (including s tate-owned 40 7.30 2.02 50 5.60 2.64 enterpris es )/ins titutional developm ent* Anti-corruption and trans parency* 35 6.89 2.49 41 5.63 2.70 Macroeconom ic m anagem ent 38 6.68 2.11 47 6.21 2.59 Financial s ector (acces s , regulation, developm ent) 35 6.94 2.24 44 6.14 2.55 Decentralization 38 6.74 1.94 46 5.89 2.44 Inves tm ent clim ate 34 6.26 2.83 51 5.49 2.38 Regulatory fram ework* 40 6.70 2.20 47 5.36 2.64 Law and jus tice 27 6.00 2.40 41 5.02 2.50 Private s ector developm ent* 37 6.68 2.08 49 5.24 2.31 Foreign direct inves tm ent* 36 6.50 2.46 45 5.18 2.43 Regional and global integration 29 6.34 2.30 39 5.62 2.54 Gender equity* 41 6.80 2.22 39 5.51 2.35 Inclus ion of indigenous people* 40 7.18 2.17 35 5.49 2.54 Crim e and violence 25 6.00 2.66 33 4.64 2.63 Other 11 6.73 2.87 9 5.78 3.38 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Where are the World Bank Group’s decisions made primarily that support the program in Bolivia?* (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No At the Headquarters (in Washington D.C.) 73.2% 62.7% In the country 18.3% 8.8% Don't know 8.5% 28.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the presence of the World Bank Group in Bolivia and its decision-taking capacity, do you think the World Bank Group should have…? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 71.8% 74.3% The current level of local presence is adequate 25.4% 17.8% Don't know 2.8% 7.9% Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 67 7.36 1.66 92 6.13 2.05 achieve developm ent res ults in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 114 The World Bank Group Bolivia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Bolivia? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD The World Bank Group's financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t Funds , 69 7.19 1.83 87 5.95 2.03 Program 4 Res ult, etc.) m eet the needs of Bolivia* The World Bank Group m eets Bolivia’s needs for knowledge s ervices (e.g., res earch, analys is , data, technical 58 6.84 1.77 83 5.66 1.96 as s is tance)* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group 61 6.80 1.63 65 5.40 2.20 m eas ures and corrects its work in real tim e in Bolivia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Weekly 5.6% 2.0% Monthly 25.4% 13.7% A few times a year 46.5% 46.1% Rarely 19.7% 29.4% Never 2.8% 8.8% In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Are tim ely* 59 6.93 1.82 80 5.95 2.38 Are relevant to Bolivia’s developm ent priorities * 62 7.24 1.75 83 6.02 2.16 Lead to practical s olutions * 59 6.78 1.84 78 5.87 2.31 Are acces s ible (well written and eas y to unders tand)* 64 7.23 1.60 82 6.29 2.03 Enhance your knowledge and/or s kills * 61 7.54 1.76 82 6.62 2.20 Are trans lated enough into local language* 56 6.84 2.10 72 5.97 2.29 Are adaptable to Bolivia’s s pecific developm ent challenges 59 6.92 1.62 79 6.20 2.27 and country circum s tances * *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities m ake to 61 7.18 1.73 85 5.87 2.05 developm ent res ults in your country?* Overall, how would you rate the technical quality of the World 66 7.68 1.69 88 7.01 1.87 Bank Group's knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 115 The World Bank Group Bolivia Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Have you read/consulted any World Bank Group Reports: [Economic Mobility and the Rise of the Latin American Middle Class]? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 29.6% 29.4% No 70.4% 70.6% Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD To what extent do you believe this Flags hip Report rais ed s ubs tantive new inform ation and ins ight that you were not 24 7.25 2.03 31 6.32 1.78 aware of prior to reading? To what extent do you believe this Flags hip Report provided 25 7.36 2.04 33 6.52 2.21 you with us eful inform ation in term s of the work you do? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Bolivia’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD Conceptualization (unders tanding and fram ing the 63 7.22 1.73 69 6.52 1.79 problem )* Des ign (apprais ing and planning the s olutions )* 64 7.20 1.56 69 6.59 1.87 Im plem entation (Executing, carrying out, m onitoring, and 64 7.09 1.76 66 6.20 1.91 m aking appropriate adjus tm ents )* Evaluation (as s es s ing the im pact and res ults ) 61 7.11 1.85 66 6.45 2.16 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s dis burs em ent conditions are 60 7.17 1.77 65 6.55 2.05 reas onable The World Bank Group effectively m onitors and evaluates 64 7.72 1.60 71 6.42 1.90 the projects and program s it s upports * The World Bank Group res ponds to no objection reques ts in 56 6.88 2.02 48 6.06 2.24 a tim ely m anner The World Bank Group’s s ocial s afeguard requirem ents are 54 7.24 3.26 50 6.24 2.40 reas onable The World Bank Group’s environm ental requirem ents are 57 7.11 2.13 51 6.12 2.45 reas onable* The World Bank Group takes decis ions quickly in Bolivia* 62 6.60 2.03 66 5.35 2.14 The World Bank Group’s financial m anagem ent 58 7.05 1.88 61 6.15 2.18 requirem ents are reas onable* The Word Bank Group’s procurem ent requirem ents are 60 6.53 2.09 58 6.22 2.04 reas onable The World Bank Group ens ures cons is tency and continuity 60 7.08 1.83 47 6.32 2.04 through s taff changes * Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the World Bank Group 50 6.98 2.26 47 6.36 2.44 m akes appropriate us e of them The World Bank Group provides effective im plem entation 58 7.45 1.82 56 6.36 2.28 s upport (i.e., s upervis ion of projects )* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following best describes the way the World Bank Group operates in Bolivia?* (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The World Bank Group takes too much risk in Bolivia 1.4% 0.0% The World Bank Group does not take enough risk in Bolivia 30.4% 40.8% The World Bank Group's approach to risk is appropriate 40.6% 15.3% Don't know 21.7% 31.6% Prefer not to answer 5.8% 12.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 116 The World Bank Group Bolivia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Bolivia Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD In the las t three years , to what extent do you believe that the World Bank Group has m oved in the right direction in term s 65 7.32 1.88 83 6.13 1.93 of the focus of its work in Bolivia?* How s ignificant a role do you believe that international developm ent cooperation (e.g., range of donors and 70 8.13 1.79 98 7.57 1.94 partners ) SHOULD play in Bolivia’s developm ent in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following SHOULD the World Bank Group do to make itself of greater value in Bolivia? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Increase the level of financing 37.1% 25.7% Work more closely with sub-national levels 44.3% 34.7% Increase the flexibility in the application of safeguard policies 12.9% 5.0% Strengthen country systems and procedures 22.9% 26.7% Provide more analytical and advisory services (studies, technical assistance) 15.7% 19.8% Broadly disseminate the impact of its operations 14.3% 18.8% Reach out to more groups outside the Government* 10.0% 25.7% Promote more South-South exchange 2.9% 5.9% Provide development policy lending and budget support 7.1% 7.9% Promote the use of other instruments (guarantees, results-based financing) 7.1% 5.0% Better coordination with other development partners 5.7% 8.9% Bring the Bank closer to the community 7.1% 6.9% Other 4.3% 5.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bolivia? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Financial services 29.6% 31.0% Knowledge products 26.8% 43.0% Convening services 2.8% 5.0% None of the above 1.4% 1.0% The combination is appropriate for Bolivia 26.8% 14.0% Don’t know 12.7% 6.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bolivia? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Local newspapers 53.5% 48.0% International newspapers 0.0% 2.9% Local radio 0.0% 2.9% International radio 1.4% 1.0% Local television* 23.9% 9.8% International television 5.6% 5.9% Periodicals* 25.4% 44.1% Internet 54.9% 60.8% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 8.5% 3.9% Blogs* 5.6% 0.0% Mobile phones 0.0% 0.0% Instant messaging 4.2% 2.0% Other 5.6% 7.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 117 The World Bank Group Bolivia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses combined) Yes No Blogs 5.7% 7.9% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 34.3% 28.7% e-Newsletters 57.1% 53.5% Instant messaging 4.3% 5.0% World Bank Group’s seminars/workshops/conferences 27.1% 27.7% World Bank Group’s publications and other written materials 22.9% 35.6% Mobile phones 5.7% 1.0% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 11.4% 8.9% World Bank Group’s website 11.4% 19.8% Other 4.3% 2.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 33.8% 22.5% No 66.2% 77.5% Do you use/have used the World Bank Group website? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 78.9% 71.3% No 21.1% 28.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? Yes No N Mean SD N Mean SD When I need information from the World Bank Group I know 67 7.52 2.20 89 6.46 2.58 how to find it (e.g., whom to call, where to reach them , etc.)* The World Bank Group’s social m edia channels (e.g., Facebook, Twitter, Youtube, Flickr) are valuable sources of 47 6.47 2.55 71 5.70 2.49 information about the institution The World Bank Group is responsive to m y information 61 7.82 1.63 60 6.27 2.76 requests and inquiries* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Bolivia?* (Select only ONE response) Currently, do you professionally collaborate/work Percentage of Respondents with the World Bank Group in your country? (Responses Combined) Yes No The World Bank 80.3% 50.6% The International Finance Corporation 12.7% 22.9% Other 7.0% 26.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 118 The World Bank Group Bolivia Country Opinion Survey 2014 Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, pleas e rate your im pres s ion of the 5.85 7.29 6.80 5.81 6.60 6.33 6.27 6.91 6.28 7.09 6.38 6.79 effectivenes s of the World Bank Group in Bolivia. To what extent do you believe the World Bank Group's s taff is well prepared to help Bolivia s olve 7.20 7.93 7.61 7.45 7.57 7.56 7.42 7.80 7.41 7.91 7.53 7.64 its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 5.99 7.18 6.76 5.89 6.52 6.50 6.45 6.62 6.23 7.24 6.56 6.41 relevant role in developm ent in Bolivia The World Bank Group’s work is aligned with what I 5.91 7.16 6.68 5.91 6.41 6.56 6.33 6.68 6.19 7.16 6.43 6.53 cons ider the developm ent priorities for Bolivia Res pons ivenes s 5.74 6.81 6.44 5.70 6.14 6.43 6.04 6.54 6.11 6.56 6.17 6.43 Flexibility (in term s of the ins titution’s products and 5.48 6.60 6.27 5.35 5.92 6.32 5.91 6.26 5.89 6.40 5.89 6.46 s ervices ) Flexibility (in term s of changing country 5.76 6.87 6.58 5.37 6.20 6.40 6.17 6.44 6.01 6.88 6.15 6.62 circum s tances ) Being inclus ive 6.19 7.10 6.79 6.15 6.57 6.66 6.50 6.75 6.46 7.00 6.51 6.84 Opennes s (s haring data and other inform ation) 6.41 7.55 7.18 6.28 6.97 6.86 6.80 7.14 6.70 7.52 6.71 7.43 Staff acces s ibility 6.47 7.69 7.59 5.75 6.95 7.34 6.95 7.24 6.84 7.60 6.87 7.55 Straightforwardnes s and hones ty 6.73 7.83 7.44 6.70 7.24 7.24 7.19 7.32 7.12 7.54 7.18 7.39 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 6.35 7.83 7.52 5.84 7.17 6.87 6.79 7.49 6.80 7.66 7.04 7.15 work Collaboration with civil s ociety 5.76 7.04 6.55 5.81 6.37 6.27 6.07 6.73 6.20 6.69 6.16 6.78 Collaboration with the Governm ent 7.54 8.03 7.96 7.25 7.76 7.77 7.75 7.79 7.70 7.95 7.54 8.30 Collaboration with other donors and developm ent 6.85 7.82 7.65 6.44 7.34 7.24 7.10 7.64 7.11 7.79 7.11 7.79 partners Collaboration with the private s ector 5.55 7.14 6.79 5.03 6.14 6.40 5.91 6.70 5.96 7.37 6.17 6.41 The s peed in which it gets things accom plis hed on 5.38 6.33 6.15 5.03 5.80 6.05 5.78 6.02 5.74 6.20 5.75 6.22 the ground Being a long-term partner 6.75 8.25 7.73 6.80 7.55 7.30 7.26 7.79 7.13 8.33 7.50 7.36 To what extent does the World Bank Group’s work 6.13 7.36 7.02 5.87 6.59 6.84 6.63 6.76 6.40 7.43 6.66 6.72 help to achieve developm ent res ults in Bolivia? The World Bank Group's financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, 5.95 7.19 6.83 5.75 6.50 6.55 6.51 6.53 6.25 7.20 6.53 6.50 Trus t Funds , Program 4 Res ult, etc.) m eet the needs of Bolivia The World Bank Group m eets Bolivia’s needs for knowledge s ervices (e.g., res earch, analys is , data, 5.66 6.84 6.40 5.63 6.13 6.25 6.04 6.37 6.10 6.41 6.16 6.20 technical as s is tance) The World Bank Group's knowledge work and activities are adaptable to Bolivia’s s pecific 6.20 6.92 6.78 5.83 6.40 6.75 6.46 6.62 6.45 6.74 6.37 6.88 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work 5.87 7.18 6.77 5.65 6.38 6.54 6.27 6.70 6.29 6.85 6.30 6.75 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.01 7.68 7.55 6.81 7.29 7.44 7.28 7.43 7.18 7.74 7.27 7.49 activities ? The World Bank Group takes decis ions quickly in 5.35 6.60 6.30 5.21 6.00 6.00 5.81 6.27 5.87 6.27 5.79 6.58 Bolivia Where country s ys tem s are adequate, the World 6.36 6.98 7.00 6.12 6.68 6.97 6.81 6.69 6.69 6.91 6.41 7.76 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 119 The World Bank Group Bolivia Country Opinion Survey 2014 Appendix F: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Office of Employee of a Project Implementation Bilateral/ Private Sector/ Academia/ President/ Ministry/ Ministerial Agency/ Consultant/ Contractor Multilateral Financial Sector/ Research institute/ Minister Department on Bank Group project Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 15 6.73 1.53 9 6.89 1.69 16 7.44 1.41 20 6.70 1.87 32 6.13 1.76 17 6.24 2.02 6 6.50 2.59 18 5.22 2.07 33 6.52 2.41 effectiveness of the World Bank Group in Bolivia. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to 15 7.00 1.56 9 7.00 1.66 16 8.06 1.61 17 8.35 1.06 25 7.84 1.60 15 7.47 1.92 4 8.00 1.83 16 6.19 2.40 32 7.47 1.95 help Bolivia solve its most complicated development challenges?* Overall the World Bank Group currently plays a 16 6.50 1.90 9 6.67 1.94 16 7.31 1.66 19 7.21 1.87 30 6.00 2.10 16 6.31 2.02 5 7.40 2.41 19 4.74 2.54 35 6.89 2.26 relevant role in development in Bolivia* The World Bank Group’s work is aligned with what I 16 6.00 1.37 9 6.67 1.94 15 7.47 1.41 19 6.79 2.15 30 6.03 1.92 16 6.19 1.80 3 7.00 2.00 19 5.00 2.81 34 7.12 2.17 consider the development priorities for Bolivia* Responsiveness* 15 6.33 1.63 9 6.67 1.87 14 7.50 1.79 18 6.78 1.77 22 5.77 1.72 14 5.50 1.99 3 5.33 3.06 15 5.13 2.64 29 6.31 1.77 Flexibility (in terms of the institution’s products and 16 5.63 1.67 6 5.83 2.14 16 6.88 2.00 17 6.41 1.94 25 6.00 1.85 14 5.07 1.90 3 5.67 3.51 12 4.75 2.67 27 6.70 1.75 services) Flexibility (in terms of changing country 16 5.69 1.74 8 6.13 1.96 15 7.47 1.88 17 6.59 1.91 26 6.08 1.96 14 5.64 1.91 4 5.25 2.99 16 5.25 2.77 28 6.96 1.77 circumstances)* Being inclusive 15 6.20 1.86 8 6.75 2.19 13 7.77 1.74 15 6.20 2.04 27 6.74 1.56 16 6.81 1.64 4 6.00 2.83 17 5.29 2.64 27 6.93 1.64 Openness (sharing data and other information) 14 6.50 1.83 9 7.33 1.87 15 7.67 1.50 18 7.06 2.60 28 6.71 1.90 13 6.23 2.35 4 6.50 2.65 17 6.24 2.61 30 7.40 1.73 Staff accessibility 15 7.07 1.67 9 7.89 2.20 16 7.25 1.61 17 6.82 2.70 25 6.88 2.24 16 6.44 2.78 3 8.33 2.08 15 5.60 2.77 31 7.74 1.93 Straightforwardness and honesty* 16 6.25 2.02 8 6.88 2.47 14 7.86 1.51 17 7.18 2.35 24 7.79 1.69 16 6.88 1.89 3 6.00 4.00 16 5.50 2.85 30 8.20 1.54 Ease of access to the people at the World Bank Group 16 7.44 1.46 8 7.25 2.05 16 7.25 2.18 17 6.94 2.63 28 6.61 2.42 15 6.27 2.66 3 8.00 2.00 13 5.15 2.61 30 8.27 1.74 who are making decisions important to my work* Collaboration with civil society* 12 6.17 1.34 6 6.83 1.47 12 7.33 1.67 17 6.47 2.24 25 6.84 1.97 15 5.67 2.16 3 6.00 4.00 15 4.27 1.75 24 6.83 2.35 Collaboration with the Government 14 7.14 1.56 9 7.44 1.67 15 8.00 1.56 19 7.42 1.98 24 7.96 1.63 15 7.73 1.75 3 6.00 3.61 18 7.61 1.82 32 8.22 1.56 Collaboration with other donors and development 12 7.25 1.48 5 7.40 1.82 10 7.90 1.45 19 7.47 2.57 20 7.60 1.67 15 6.73 1.79 2 8.00 2.83 12 6.75 2.30 21 7.29 2.00 partners Collaboration with the private sector* 8 6.00 1.20 3 7.33 2.08 7 7.43 1.90 13 6.54 2.88 27 6.74 2.12 11 5.45 1.69 2 3.50 2.12 13 4.69 2.18 16 6.75 2.41 The speed in which it gets things accomplished on 15 5.53 1.85 6 5.83 1.94 15 6.67 1.80 14 5.93 2.30 24 5.71 2.20 13 5.00 1.15 3 6.33 3.51 12 5.17 2.37 31 6.16 2.30 the ground Being a long-term partner 16 7.13 2.03 7 7.00 2.08 15 8.33 1.18 18 7.94 2.24 26 7.31 1.46 14 7.14 1.66 4 7.00 3.16 16 6.50 2.39 29 7.72 2.05 To what extent does the World Bank Group’s work 16 6.44 1.36 9 7.11 1.76 14 7.71 1.49 19 6.53 1.84 29 6.45 1.50 17 6.41 1.91 5 7.40 2.41 17 5.29 2.76 35 7.03 2.18 help to achieve development results in Bolivia?* The World Bank Group's financial instruments meet 16 6.50 1.37 9 7.22 1.92 16 6.75 1.61 19 7.05 1.68 28 5.89 1.81 15 5.80 2.11 4 7.75 2.63 18 5.44 2.06 33 7.06 2.45 the needs of Bolivia* The World Bank Group meets Bolivia’s needs for 15 6.20 1.78 8 6.25 1.83 12 6.33 1.97 17 6.82 1.70 25 5.92 1.63 14 5.29 1.94 3 6.67 1.53 18 5.17 2.01 30 6.73 2.27 knowledge services The World Bank Group's knowledge work and activities are adaptable to Bolivia’s specific 13 5.77 1.36 9 6.11 1.62 13 7.46 1.51 16 7.25 1.95 25 6.52 1.78 13 6.31 1.89 4 5.00 2.94 16 5.56 2.83 30 6.80 2.16 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 14 6.43 1.16 8 6.38 1.60 12 7.92 1.08 17 6.53 2.15 29 6.17 1.91 17 5.53 1.62 4 7.00 3.16 16 5.38 2.75 30 6.93 2.00 make to development results in your country?* Overall, how would you rate the technical quality of the 14 6.79 1.37 8 7.25 1.39 15 7.87 1.41 18 7.06 2.21 26 7.27 1.71 16 7.00 1.86 5 8.40 1.82 20 6.60 2.28 33 7.76 1.70 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 15 5.67 1.72 8 6.50 1.93 15 6.40 2.06 17 5.94 2.25 19 6.00 2.62 11 6.09 1.58 3 5.67 2.08 12 5.42 1.98 30 5.70 2.60 Bolivia Where country systems are adequate, the World Bank 11 6.36 1.29 3 6.00 1.73 15 7.20 2.21 14 6.29 2.79 13 7.23 2.01 7 6.57 2.07 2 7.00 2.83 8 6.00 2.27 25 6.64 2.98 Group makes appropriate use of them *Significantly different between stakeholder groups 120 The World Bank Group Bolivia Country Opinion Survey 2014 Appendix G: Bolivia FY 2014 Questionnaire World Bank Group Country Survey FY14 – Bolivia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bolivia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s te am that works in Bolivia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bolivia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BOLIVIA A1. In general would you say that Bolivia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 121 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Bolivia. Please identify which of the following you consider the most important development priorities in Bolivia? (Choose no more than THREE) Natural resource management (hydrocarbons and 1 19 Climate change mining) 2 Economic growth 20 Environmental sustainability 3 Poverty reduction and equity 21 Disaster risk management Public sector governance (including state- 4 Rural development 22 owned enterprises)/institutional development 5 Urban development 23 Anti-corruption and transparency 6 Water and sanitation 24 Macroeconomic management Financial sector (access, regulation, 7 Energy 25 development) 8 Road infrastructure and transport 26 Decentralization 9 Telecommunications 27 Investment climate 10 Tourism 28 Regulatory framework 11 Agriculture and food security 29 Law and justice 12 Land administration 30 Private sector development 13 Education 31 Foreign direct investment 14 Science and technology 32 Regional and global integration 15 Health and nutrition 33 Gender equity 16 Early child development 34 Inclusion of indigenous people 17 Social protection (pensions, cash transfers) 35 Crime and violence 18 Employment and job creation 36 Other (Please specify_______________) 122 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bolivia? (Choose no more than THREE) Public sector governance (including state- 1 Climate change 19 owned enterprises)/institutional development Natural resource management (hydrocarbons and 2 20 Environmental sustainability mining) 3 Economic growth 21 Disaster risk management 4 Rural development 22 Urban development 5 Private sector development 23 Anti-corruption and transparency 6 Water and sanitation 24 Macroeconomic management Financial sector (access, regulation, 7 Energy 25 development) 8 Road infrastructure and transport 26 Decentralization 9 Gender equity 27 Investment climate 10 Tourism 28 Regulatory framework 11 Agriculture and food security 29 Law and justice 12 Land administration 30 Telecommunications 13 Education 31 Foreign direct investment 14 Science and technology 32 Regional and global integration 15 Health and nutrition 33 Inclusion of indigenous people 16 Early child development 34 Crime and violence 17 Social protection (pensions, cash transfers) 35 Other (Please specify_______________) 18 Employment and job creation 123 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Bolivia? (Choose no more than THREE) 1 Telecommunications 18 Employment and job creation Natural resource management (hydrocarbons and 2 19 Environmental sustainability mining) 3 Energy 20 Disaster risk management 4 Rural development 21 Urban development 5 Private sector development 22 Anti-corruption and transparency 6 Water and sanitation 23 Macroeconomic management Financial sector (access, regulation, 7 Climate change 24 development) 8 Gender equity 25 Road infrastructure and transport 9 Tourism 26 Investment climate 10 Agriculture and food security 27 Regulatory framework 11 Land administration 28 Law and justice Public sector governance (including state- 12 Education 29 owned enterprises)/institutional development 13 Science and technology 30 Foreign direct investment 14 Health and nutrition 31 Regional and global integration 15 Early child development 32 Inclusion of indigenous people 16 Social protection (pensions, cash transfers) 33 Crime and violence 17 Decentralization 34 Other (Please specify_______________) A5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Bolivia, which of the following TWO best illustrate how this would be achieved in Bolivia? (Choose no more than TWO) 1 Sustainable economic growth 2 Increased access and quality of basic services (water and sanitation, electricity) 3 Expanded access and quality of social services (education, health and nutrition) 4 Job creation and quality of employment (reduced informality) 5 Increased access to markets for rural producers 6 Community-driven development 7 Better targeted public investment and social policies 8 Promote inclusion of indigenous people 9 Other (please specify):_____________________________________ 124 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Bolivia? Not familiar Extremely familiar at all B1 World Bank Group (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Bolivia. Not effective Extremely Don't at all effective know B4 World Bank Group (WB/BM) 1 2 3 4 5 6 7 8 9 10 B5 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B6 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B7. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Bolivia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B8. When thinking about how the World Bank Group can have the most impact on development results in Bolivia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bolivia? (Choose no more than THREE) Natural resource management (hydrocarbons and 1 19 Climate change mining) 2 Economic growth 20 Environmental sustainability 3 Poverty reduction and equity 21 Disaster risk management Public sector governance (including state- 4 Rural development 22 owned enterprises)/institutional development 5 Urban development 23 Anti-corruption and transparency 6 Water and sanitation 24 Macroeconomic management Financial sector (access, regulation, 7 Energy 25 development) 8 Road infrastructure and transport 26 Decentralization 9 Telecommunications 27 Investment climate 10 Tourism 28 Regulatory framework 11 Agriculture and food security 29 Law and justice 12 Land administration 30 Private sector development 13 Education 31 Foreign direct investment 14 Science and technology 32 Regional and global integration 15 Health and nutrition 33 Gender equity 16 Early child development 34 Inclusion of indigenous people 17 Social protection (pensions, cash transfers) 35 Crime and violence 18 Employment and job creation 36 Other (Please specify_______________) 125 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bolivia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) Financing (lending and grants) of investment 1 projects 2 Provision of technical assistance 3 Provision of policy advice 4 Development and availability of studies 5 Analytical work and databases Capacity to convene other partners and leverage 6 support 7 Promotion of knowledge sharing 8 Including south-south cooperation Activities with the community in arts, music, sports 9 (Arte Joven, Ambivalecias, Basurarte, Women in Cycling) 10 Other (please specify_______________________) How effectively do the World Bank Group’s activities below support Bolivia’s efforts to achieve development results? Not effective Very Don't at all effective know Financing (lending and grants) of investment B10 1 2 3 4 5 6 7 8 9 10 projects B11 Provision of technical assistance 1 2 3 4 5 6 7 8 9 10 B12 Provision of policy advice 1 2 3 4 5 6 7 8 9 10 B13 Development and availability of studies 1 2 3 4 5 6 7 8 9 10 B14 Analytical work and databases 1 2 3 4 5 6 7 8 9 10 Capacity to convene other partners and leverage B15 1 2 3 4 5 6 7 8 9 10 support B16 Promotion of knowledge sharing 1 2 3 4 5 6 7 8 9 10 B17 Including South-South cooperation 1 2 3 4 5 6 7 8 9 10 Activities with the community in arts, music, sports B18 (Arte Joven, Ambivalecias, Basurarte, Women in 1 2 3 4 5 6 7 8 9 10 Cycling) The World Bank Group can provide capacity building support in a number of ways in Bolivia. To which degree would Bolivia benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B19 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B20 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The private sector, related to institutional and B21 1 2 3 4 5 6 7 8 9 10 policy change 126 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Bolivia? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project design and implementation (or other B22 1 2 3 4 5 6 7 8 9 10 organizational strengthening) Citizen engagement (incorporating citizens' voices B23 1 2 3 4 5 6 7 8 9 10 into development) When thinking about how to improve capacity building in Bolivia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project design implementation (or other B24 1 2 3 4 5 6 7 8 9 10 organizational strengthening) Citizen engagement (incorporating citizens' voices B25 1 2 3 4 5 6 7 8 9 10 into development) B26. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bolivia? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Bolivia 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 127 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B27. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Bolivia? (Choose no more than TWO) 1 Investment financing 2 Grant financing (Trust funds) 3 Program for results 4 Technical assistance 5 Knowledge and analytical products (studies, databases, etc.) 6 Reimbursable advisory services 7 Other (please specify): __________________________________________________ 8 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Bolivia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B28 1 2 3 4 5 6 7 8 9 10 relevant role in development in Bolivia The World Bank Group’s work is aligned with what I B29 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Bolivia The World Bank Group supports Bolivia’s efforts to B30 1 2 3 4 5 6 7 8 9 10 reduce social exclusion The World Bank Group supports programs and B31 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Bolivia The World Bank Group treats clients and B32 1 2 3 4 5 6 7 8 9 10 stakeholders in Bolivia with respect The World Bank Group is an organization that does B33 not represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10 Bolivia The World Bank Group is an organization that is not B34 1 2 3 4 5 6 7 8 9 10 overly influenced by any particular country The World Bank Group respects the positions, views B35 1 2 3 4 5 6 7 8 9 10 and demands of the government of Bolivia The World Bank Group listens and takes into B36 1 2 3 4 5 6 7 8 9 10 account your views B37. When considering the national development needs in Bolivia, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Bolivia meet the national development needs of Bolivia? 1 2 3 4 5 6 7 8 9 10 To no degree at all To a very significant degree Don't know 128 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Bolivia, in terms of each of the following? To no To a very Don't degree at significant know all degree B38 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B39 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B40 1 2 3 4 5 6 7 8 9 10 circumstances) B41 Being inclusive 1 2 3 4 5 6 7 8 9 10 B42 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B43 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B44 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B45 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B46 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B47 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B48 1 2 3 4 5 6 7 8 9 10 partners B49 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B50 1 2 3 4 5 6 7 8 9 10 the ground B51 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B52. To be a more effective development partner in Bolivia, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate 129 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bolivia? Not important Very Don't at all important know Natural resource management (hydrocarbons and 1 1 2 3 4 5 6 7 8 9 10 mining) 2 Economic growth 1 2 3 4 5 6 7 8 9 10 3 Poverty reduction and equity 1 2 3 4 5 6 7 8 9 10 4 Rural development 1 2 3 4 5 6 7 8 9 10 5 Urban development 1 2 3 4 5 6 7 8 9 10 6 Water and sanitation 1 2 3 4 5 6 7 8 9 10 7 Energy 1 2 3 4 5 6 7 8 9 10 8 Road infrastructure and transport 1 2 3 4 5 6 7 8 9 10 9 Telecommunications 1 2 3 4 5 6 7 8 9 10 10 Tourism 1 2 3 4 5 6 7 8 9 10 11 Agriculture and food security 1 2 3 4 5 6 7 8 9 10 12 Land administration 1 2 3 4 5 6 7 8 9 10 13 Education 1 2 3 4 5 6 7 8 9 10 14 Science and technology 1 2 3 4 5 6 7 8 9 10 15 Health and nutrition 1 2 3 4 5 6 7 8 9 10 16 Early child development 1 2 3 4 5 6 7 8 9 10 17 Social protection (pensions, cash transfers) 1 2 3 4 5 6 7 8 9 10 18 Employment and job creation 1 2 3 4 5 6 7 8 9 10 19 Climate change 1 2 3 4 5 6 7 8 9 10 20 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 21 Disaster risk management 1 2 3 4 5 6 7 8 9 10 Public sector governance (including state-owned 22 1 2 3 4 5 6 7 8 9 10 enterprises)/institutional development 23 Anti-corruption and transparency 1 2 3 4 5 6 7 8 9 10 24 Macroeconomic management 1 2 3 4 5 6 7 8 9 10 25 Financial sector (access, regulation, development) 1 2 3 4 5 6 7 8 9 10 26 Decentralization 1 2 3 4 5 6 7 8 9 10 27 Investment climate 1 2 3 4 5 6 7 8 9 10 28 Regulatory framework 1 2 3 4 5 6 7 8 9 10 29 Law and justice 1 2 3 4 5 6 7 8 9 10 30 Private sector development 1 2 3 4 5 6 7 8 9 10 31 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 32 Regional and global integration 1 2 3 4 5 6 7 8 9 10 33 Gender equity 1 2 3 4 5 6 7 8 9 10 34 Inclusion of indigenous people 1 2 3 4 5 6 7 8 9 10 35 Crime and violence 1 2 3 4 5 6 7 8 9 10 36 Other (Please specify_______________) 1 2 3 4 5 6 7 8 9 10 130 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bolivia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Natural resource management (hydrocarbons and 1 1 2 3 4 5 6 7 8 9 10 mining) 2 Economic growth 1 2 3 4 5 6 7 8 9 10 3 Poverty reduction and equity 1 2 3 4 5 6 7 8 9 10 4 Rural development 1 2 3 4 5 6 7 8 9 10 5 Urban development 1 2 3 4 5 6 7 8 9 10 6 Water and sanitation 1 2 3 4 5 6 7 8 9 10 7 Energy 1 2 3 4 5 6 7 8 9 10 8 Road infrastructure and transport 1 2 3 4 5 6 7 8 9 10 9 Telecommunications 1 2 3 4 5 6 7 8 9 10 10 Tourism 1 2 3 4 5 6 7 8 9 10 11 Agriculture and food security 1 2 3 4 5 6 7 8 9 10 12 Land administration 1 2 3 4 5 6 7 8 9 10 13 Education 1 2 3 4 5 6 7 8 9 10 14 Science and technology 1 2 3 4 5 6 7 8 9 10 15 Health and nutrition 1 2 3 4 5 6 7 8 9 10 16 Early child development 1 2 3 4 5 6 7 8 9 10 17 Social protection (pensions, cash transfers) 1 2 3 4 5 6 7 8 9 10 18 Employment and job creation 1 2 3 4 5 6 7 8 9 10 19 Climate change 1 2 3 4 5 6 7 8 9 10 20 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 21 Disaster risk management 1 2 3 4 5 6 7 8 9 10 Public sector governance (including state-owned 22 1 2 3 4 5 6 7 8 9 10 enterprises)/institutional development 23 Anti-corruption and transparency 1 2 3 4 5 6 7 8 9 10 24 Macroeconomic management 1 2 3 4 5 6 7 8 9 10 25 Financial sector (access, regulation, development) 1 2 3 4 5 6 7 8 9 10 26 Decentralization 1 2 3 4 5 6 7 8 9 10 27 Investment climate 1 2 3 4 5 6 7 8 9 10 28 Regulatory framework 1 2 3 4 5 6 7 8 9 10 29 Law and justice 1 2 3 4 5 6 7 8 9 10 30 Private sector development 1 2 3 4 5 6 7 8 9 10 31 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 32 Regional and global integration 1 2 3 4 5 6 7 8 9 10 33 Gender equity 1 2 3 4 5 6 7 8 9 10 34 Inclusion of indigenous people 1 2 3 4 5 6 7 8 9 10 35 Crime and violence 1 2 3 4 5 6 7 8 9 10 36 Other (Please specify_______________) 1 2 3 4 5 6 7 8 9 10 131 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Bolivia? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. When thinking about the presence of the World Bank Group in Bolivia and its decision-taking capacity, do you think the World Bank Group should have…? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate C5. To what extent does the World Bank Group’s work help to achieve development results in Bolivia? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Bolivia? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C6 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10 Program 4 Result, etc.) meet the needs of Bolivia The World Bank Group meets Bolivia’s needs C7 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bolivia? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 132 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities (i.e., analysis, studies, research, data, reports, conferences) in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bolivia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Are relevant to Bolivia’s development D3 1 2 3 4 5 6 7 8 9 10 priorities D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) D6 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Bolivia’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at Very significant Don't know all D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 133 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (I.E., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D11. Have you read/consulted the most recent LAC Flagship Report: [Economic Mobility and the Rise of the Latin American Middle Class]? (LAC Flagship Reports are annual reports prepared by the LAC Chief Economist Office.) 1 Yes 2 No D12. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree D13. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 134 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Bolivia’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and E1 1 2 3 4 5 6 7 8 9 10 framing the problem) Design (appraising and planning the E2 1 2 3 4 5 6 7 8 9 10 solutions) Implementation (Executing, carrying out, E3 monitoring, and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group’s disbursement E5 1 2 3 4 5 6 7 8 9 10 conditions are reasonable The World Bank Group effectively monitors and E6 1 2 3 4 5 6 7 8 9 10 evaluates the projects and programs it supports The World Bank Group responds to no objection E7 1 2 3 4 5 6 7 8 9 10 requests in a timely manner The World Bank Group’s social safeguard E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s environmental E9 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group takes decisions quickly in E10 1 2 3 4 5 6 7 8 9 10 Bolivia The World Bank Group’s financial management E11 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The Word Bank Group’s procurement E12 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group ensures consistency and E13 1 2 3 4 5 6 7 8 9 10 continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, the E14 1 2 3 4 5 6 7 8 9 10 World Bank Group makes appropriate use of them The World Bank Group provides effective E15 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E16. Which of the following best describes the way the World Bank Group operates in Bolivia? (Select only one response) 1 The World Bank Group takes too much risk in Bolivia 2 The World Bank Group does not take enough risk in Bolivia 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 135 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN BOLIVIA F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Bolivia? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Bolivia’s development in the near future? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant role Don't know role at all F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bolivia? (Choose no more than TWO) 1 Increase the level of financing 2 Work more closely with sub-national levels 3 Increase the flexibility in the application of safeguard policies 4 Strengthen country systems and procedures 5 Provide more analytical and advisory services (studies, technical assistance) 6 Broadly disseminate the impact of its operations 7 Reach out to more groups outside the Government 8 Promote more South-South exchange 9 Provide development policy lending and budget support 10 Promote the use of other instruments (guarantees, results-based financing) 11 Better coordination with other development partners 12 Bring the Bank closer to the community (through activities such as Arte Joven, Ambivalencias, etc.) 13 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in Bolivia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bolivia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Bolivia 6 Don’t know 136 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Bolivia? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G5 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group’s social media channels (e.g., G6 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution The World Bank Group is responsive to my information G7 1 2 3 4 5 6 7 8 9 10 requests and inquiries 137 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department 5 Consultant/Contractor working on World Bank Group supported project/program 6 Implementing agencies overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Private sector development / foreign direct 1 Agriculture/ rural development / food security 13 investment Public sector governance / public financial 2 Climate change / disaster management 14 management / anti corruption 3 Education 15 Social protection 4 Energy 16 Transport 5 Financial markets / banking 17 Urban development 6 Gender equity / equality of opportunity 18 Water and sanitation 7 communicable/non-communicable diseases 19 Health and nutrition 8 Information and communications technology 20 State-owned enterprise 9 Job creation/employment 21 Tourism 10 Law and justice / regulatory framework 22 Generalist 11 Early childhood development 23 Other (please specify): _________________________ Natural resource management / 12 environmental sustainability 138 The World Bank Group Bolivia Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Bolivia? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 Other (Please specify___________________________) H5. Which of the following describes most of your exposure to the World Bank Group in Bolivia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 La Paz 2 El Alto 3 Santa Cruz 4 Other city in urban area 5 Rural area Thank you for completing the survey! 139