World Bank Group Country Opinion Survey 2022: Thailand CAR COS FY17 Report (Final).docx FY 2022 Thailand Country Opinion Survey Report THE WORLD BANK GROUP Business Intelligence 1 October 2022 World Bank Group Country Opinion Survey 2022: Thailand Acknowledgements The Thailand Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by Jose De Buerba (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. BI acknowledges the significant contribution from the Thailand country team and independent fielding agency Infosearch. In particular, BI is grateful for the support from Kanitha Kongrukgreatiyos (External Affairs Officer) and Suyin Matsumoto (Program Assistant), who coordinated the survey related activities from Bangkok, Thailand. 1 World Bank Group Country Opinion Survey 2022: Thailand Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. Overall Context ...........................................................................9 V. Overall Attitudes Toward the World Bank Group ......................13 VI. World Bank Group’s Support in Development Areas .................17 VII. World Bank Group’s Work and Engagement on the Ground .....20 VIII. World Bank Group’s Knowledge and Instruments .....................23 IX. The Future Role of the WBG in Thailand....................................26 X. Communication and Outreach ..................................................30 XI. Appendices ................................................................................32 THAILAND 2 World Bank Group Country Opinion Survey 2022: Thailand I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Thailand perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Thailand ▪ Communication and Information Sharing ▪ Background Information II. Methodology From March to May 2022, 693 stakeholders of the WBG in Thailand were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the office of the Prime Minister; office of a Minister; office of a member of parliament/legislative body; employees of ministries/ministerial departments/ implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; professional/trade associations; faith-based groups; youth groups; academia/research institutes/think tanks; and the media. A total of 261 stakeholders participated in the survey (38% response rate). Respondents received the questionnaire link via email and completed the questionnaire online. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B and C present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2022: Thailand II. Methodology (continued) The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’19 (response rate was 52%, N=202). Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. In interpreting the findings of the past-year comparison analyses, however, the differences in stakeholder group representation (in particular, there was a much larger sample of media respondents in FY’22) as well as in respondents’ specialization (i.e., respondents in FY’19 indicated their primary specializations as “finance and markets” (25%), “macroeconomics and fiscal management” (16%), and “health, nutrition, and population” (12%) whereas respondents in FY’22 indicated “macroeconomics and fiscal management” (22%), “generalist” (10%), and “other” (10%)) should be taken into consideration when interpreting the results. That is, some changes in ratings over time may be partially due to changes in the respondents who completed the survey in FY’22 versus those who responded in FY’19. The distribution of respondent samples from the FY’19 and FY’22 Country Surveys used in the year comparisons analyses are listed in the table below. Distribution Percentage of Respondents FY 2019 FY 2022 Office of the Prime Minister; Office of Minister 8.9% 6.9% Government Institutions (includes employees of ministries, PMUs/Consultants on WBG-supported projects, 25.7% 32.0% independent government institutions, and state-owned enterprises) Local Government Office or Staff 0.0% 0.8% Bilateral/Multilateral Agency 7.9% 8.9% Civil Society (includes NGOs/CBOs, private foundations, youth groups, trade/professional associations, and 10.9% 8.9% faith-based groups) Private Sector (includes private sector organization and 19.8% 9.7% financial sector/private banks) Academia/Research Institute/Think Tank 11.4% 13.5% Media 9.9% 20.1% Other 4.5% 0.0% Did not answer to the stakeholder question 1.0% 0.0% Total Number of Respondents 202 261 4 World Bank Group Country Opinion Survey 2022: Thailand III. Demographics of the Sample Current Affiliation ▪ Note that for further analyses, some respondent groups were combined.1 1 Respondents from the office of the Prime Minister were combined with the respondents from the office of a Minister; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations, NGO/community-based organization and professional/trade associations were included in the “civil society” category. The small number of the respondents from PMU/consultants/contractors working on WBG supported projects, local government and state-owed enterprise were included in the “Other” category. There were no respondents from the office of a member of parliament/legislative body, the judicial system, faith-based groups, or youth groups. 5 World Bank Group Country Opinion Survey 2022: Thailand III. Demographics of the Sample (continued) Area of Primary Specialization 6 World Bank Group Country Opinion Survey 2022: Thailand III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 7 World Bank Group Country Opinion Survey 2022: Thailand III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had similar levels of familiarity with the WB compared to respondents in the FY’19 Country Survey (mean in FY’22 = 6.6; mean in FY’19 = 6.4). ▪ Collaboration: Respondents who collaborate with the WBG reported significantly higher levels of familiarity with the work of the WB compared to respondents who do not collaborate (mean familiarity of collaborators = 7.3; mean familiarity of non- collaborators = 6.0). ▪ Impact of familiarity: Respondents’ ratings of familiarity2 with the WB were significantly, moderately correlated with their agreement that the WBG plays a relevant role in Thailand’s development, their ratings for the WB’s overall effectiveness, and with ratings of the extent to which the WBG’s work helps to achieve development results. 2 In FY 2022, the questions about familiarity and effectiveness were asked separately about the World Bank (IBRD/IDA) and the IFC. Only the questions about the World Bank (IBRD/IDA) were used in these calculations. 8 World Bank Group Country Opinion Survey 2022: Thailand IV. Overall Context Headed in the Right Direction Perceptions of Economic Opportunity 9 World Bank Group Country Opinion Survey 2022: Thailand IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the FY’19 Country Survey indicated that the most important development priority in Thailand was “education” (68%), followed by “anti- corruption” (30%), “political stability” (29%), and “poverty reduction” (29%). “Public sector governance/reform”, “equality of opportunity”, and “economic growth” were of significantly more concern to respondents in FY’22, increasing from 19%, 8%, and 17%, respectively, in FY’19. Also, “aging society and pension system reform”, a new response option in FY’22, emerged among the top 5 development priorities. 10 World Bank Group Country Opinion Survey 2022: Thailand IV. Overall Context (continued) Trust in Institutions 11 World Bank Group Country Opinion Survey 2022: Thailand IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts ▪ Year comparison: Respondents in the FY’19 Country Survey indicated that the primary reason for slow/failed reform efforts in Thailand was “corruption” (56%), followed by “political pressures and obstacles” (28%), “inadequate level of capacity in the government” (23%), “poor coordination within the government” (22%), and “inadequate level of citizen/civil society participation” (19%). 12 World Bank Group Country Opinion Survey 2022: Thailand V. Overall Attitudes toward the World Bank Group The World Bank Group’s Overall Effectiveness (Indicator Question) Achieving Development Results (Indicator Question) 13 World Bank Group Country Opinion Survey 2022: Thailand V. Overall Attitudes toward the World Bank Group (continued) Influence on Thailand’s Development Agenda (Indicator Question) WBG Staff Preparedness3 3 Responses from respondents who indicated little or no familiarity with the WB (a rating of 1 or 2 out of 10) were not included in the analyses. 14 World Bank Group Country Opinion Survey 2022: Thailand V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-five COS indicator questions (mean rating = 7.1) compared to respondents who do not collaborate with the WBG (mean rating = 6.7). Responses for individual indicator questions by collaboration can be found in Appendix C (page 56). ▪ Stakeholder groups: Employees of ministries and respondents from independent government institutions had significantly higher mean ratings for the aggregated responses to the twenty-five COS indicator questions compared to respondents from other stakeholder groups. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 47). 15 World Bank Group Country Opinion Survey 2022: Thailand V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the FY’19 Country Survey indicated that the WBG’s greatest values to Thailand were “policy advice, studies, analyses” (42%), “implementation support” (34%), “capacity development related to World Bank Group supported projects” (31%), “technical assistance” (25%), and “financial resources” (24%). “Data and statistics” was significantly more valued in FY’22, increasing from just 8% in FY’19. 16 World Bank Group Country Opinion Survey 2022: Thailand VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas4 4Informed stakeholders primarily responded to this question. Respondents were given the option of “Don’t Know” if they did not have exposure to the WBG’s work in certain development areas (see Appendix A, page 33). In addition, responses from respondents who indicated little or no familiarity with the WB (a rating of 1 or 2 out of 10) were not included in the analyses. 17 World Bank Group Country Opinion Survey 2022: Thailand VI. WBG’s Support in Development Areas (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 ^Note, subtle wording differences between FY 2022 and FY 2019 COS: Economic growth/Competitiveness was “Economic growth” in FY 2019. Financial and capital market developments was “Financial sector development” in FY 2019. Infrastructure was compared to “Transportation” in FY 2019. Equality of opportunity was compared to “Social inclusion” in FY 2019. Gender equity was compared to “Gender” in FY 2019. Energy transition was compared to “Energy” in FY 2019. Health sector reform was “Health” in FY 2019. Conflict resolution in Southern Thailand was compared to “Community development in Southern Thailand” in FY 2019. 18 World Bank Group Country Opinion Survey 2022: Thailand VI. WBG’s Support in Development Areas (continued) Effectiveness of WBG’s Support 19 World Bank Group Country Opinion Survey 2022: Thailand VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in Thailand Helping the Poorest 20 World Bank Group Country Opinion Survey 2022: Thailand VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions6 6 Responses from respondents who indicated little or no familiarity with the WB (a rating of 1 or 2 out of 10) were not included in the analyses. 21 World Bank Group Country Opinion Survey 2022: Thailand VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner7 7 Responses from respondents who indicated little or no familiarity with the WB (a rating of 1 or 2 out of 10) were not included in the analyses. 22 World Bank Group Country Opinion Survey 2022: Thailand VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting Thailand’s Knowledge Needs (Indicator Question) 8 8 Responses from respondents who indicated little or no familiarity with the WB (a rating of 1 or 2 out of 10) were not included in the analyses. 23 World Bank Group Country Opinion Survey 2022: Thailand VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) 9 Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 9 Reimbursable Advisory Services (RAS)10 9 Responses from respondents who indicated that they “Never” consulted the WBG’s knowledge work were not included in the analyses. 10 Responses from respondents who indicated little or no familiarity with the WB (a rating of 1 or 2 out of 10) were not included in the analyses. 24 World Bank Group Country Opinion Survey 2022: Thailand VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Thailand’s Needs for Financial Instruments (Indicator Question) 11 Qualities of the WBG’s Knowledge Work and Activities12 11 Responses from respondents who indicated little or no familiarity with the WB (a rating of 1 or 2 out of 10) were not included in the analyses. 12 Responses from respondents who indicated that they “Never” consulted the WBG’s knowledge work were not included in the analyses. 25 World Bank Group Country Opinion Survey 2022: Thailand IX. The Future Role of the World Bank Group in Thailand Making the World Bank Group of Greater Value 26 World Bank Group Country Opinion Survey 2022: Thailand IX. The Future Role of the WBG in Thailand (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’19 Country Survey indicated that the WBG should collaborate more with “academia/think tanks/research institutes” (36%), “private sector” (29%), “NGOs/community-based organizations” (27%), “local government” (27%), and “beneficiaries” (27%) to ensure better development results in Thailand. 27 World Bank Group Country Opinion Survey 2022: Thailand IX. The Future Role of the WBG in Thailand (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the FY’19 Country Survey indicated that the WBG should focus its resources on “poverty reduction” (51%) and “education” (43%), followed by “economic growth” (27%), and “job creation/employment” (23%). Respondents were significantly more likely to indicate “Equality of opportunity” as a priority in FY’22, increasing from just 9% in FY’19. 28 World Bank Group Country Opinion Survey 2022: Thailand IX. The Future Role of the WBG in Thailand (continued) Support related to COVID-19 29 World Bank Group Country Opinion Survey 2022: Thailand X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see appendix B (page 47) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the FY’19 Country Survey indicated that they got most of their information about economic and social development issues in Thailand from the “Internet” (58%) and “social media” (53%), followed by “international newspapers” (27%). 30 World Bank Group Country Opinion Survey 2022: Thailand X. Communication and Outreach (continued) Note: When considering communication methods for the World Bank Group’s future outreach, please see Appendix A (page 33) for reported frequency of interactions with key forms of World Bank Group communications. Preferred Information Sources ▪ Year comparison: Respondents in the FY’19 Country Survey indicated that they would prefer to receive information from the WBG through “social media” (58%), followed by “WBG’s website” (29%), “e-Newsletter” (28%), and “WBG’s publications and other written materials” (28%). 31 World Bank Group Country Opinion Survey 2022: Thailand XI. Appendices A. Responses to All Questions Across All Respondents ..................... 33 B. Responses to Selected Questions by Stakeholder Groups ............ 47 C. Indicator Questions as a Function of Exposure to the WBG .......... 56 D. Thailand FY 2022 COS Questionnaire ............................................ 57 THAILAND 32 World Bank Group Country Opinion Survey 2022: Thailand Appendix A: Responses to All Questions across All Respondents (N=261) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). Background Information 1. Which of the following best describes your current affiliation? Percentage of Respondents (Select only 1 response) (Responses Combined; N=261) Employee of a Ministry, Ministerial Department, Implementation Agency 22.2% Media (press, radio, TV, web, etc.) 19.9% Academia/Research Institute/Think Tank 13.4% Independent Government Institution (i.e., regulatory agency, central 6.9% bank/oversight institution) Office of the Prime Minister 6.5% NGO/Community Based Organization 6.1% Private Sector Organization 5.4% Multilateral Agency (UN, regional development bank) 5.0% Financial Sector/Private Bank 4.2% Bilateral Agency (e.g., embassy, diplomatic, military) 3.8% State-Owned Enterprise 1.5% Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 1.5% Foundation) Project Management Unit (PMU) overseeing implementation of WBG project/ 1.1% Consultant/Contractor working on WBG supported project/program Professional/Trade association 1.1% Local Government Office or Staff 0.8% Office of a Minister 0.4% Office of a member of Parliament/Legislative body 0.0% Judicial System (e.g., courts) 0.0% Faith-Based Group 0.0% Youth Group 0.0% Other 0.0% 2. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, MIGA, ICSID) in your Thailand? (N=261) Yes 41.8% No 58.2% 3. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Thailand? (Select only ONE response) (N=109) The World Bank (IBRD/IDA) 92.7% The International Finance Corporation (IFC) 7.3% The Multilateral Investment Guarantee Agency (MIGA) 0.0% International Centre for Settlement of Investment Disputes (ICSID) 0.0% 33 World Bank Group Country Opinion Survey 2022: Thailand A. Overall Context Percentage of Respondents 1. In general, would you say that Thailand is headed in ... ? (N=258) The right direction 36.4% The wrong direction 26.7% Not sure 36.8% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Thailand is … ? (N=258) Increasing 32.2% Decreasing 49.2% Staying about the same 18.6% 3. Please identify which of the following development priorities you consider Percentage of Respondents the most important in Thailand. (Choose no more than 5) (Responses Combined; N=260) Education (e.g., quality of education) 57.3% Public sector governance/reform (i.e., government effectiveness, public financial 41.2% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 39.6% Economic growth/Competitiveness 34.6% Aging society and pension system reform 28.8% Poverty reduction 27.7% Household debt 21.9% Climate change (e.g., mitigation, adaptation) 19.2% Digitalization, information and communications technology 17.3% Job creation/employment 16.9% Agriculture and rural/community development 16.2% Environmental sustainability (e.g., marine plastics) 15.4% Data governance (e.g., big data, open data) and integrated national data system 15.0% Social protection (e.g., targeted social assistance) 14.6% Energy transition (e.g., renewable energy) 14.2% Infrastructure (e.g., roads, bridges, transportation, road safety) 13.1% Pollution 12.7% Natural resource management (water, forest, etc.) 12.3% Urban and/or area-based development 10.8% Health sector reform 8.8% Public health emergency response (e.g., COVID-19) 8.5% Disaster risk management 6.5% Gender equity (closing the gap between women and men, and boys and girls) 5.0% Private sector development 4.2% Public debt 3.8% Financial and capital market developments 3.8% Global/regional integration (e.g., AEC, CLMVT, CPTPP) 3.5% Trade and exports 3.1% Conflict resolution in Southern Thailand 2.7% Availability and sustainable management of water and sanitation 2.7% 34 World Bank Group Country Opinion Survey 2022: Thailand A. Overall Context (continued) 4. When economic and/or social reform efforts fail or are slow to take place in Thailand, which of the following would you attribute this to? (Choose no more Percentage of Respondents than 2) (Responses Combined; N=258) Corruption 37.2% Political pressures and obstacles 37.2% Silos in government 26.0% Inadequate government accountability 22.9% Inadequate capacity in the government 22.9% Reforms are not well thought out in light of country challenges 19.4% Pressure from outside interest groups (e.g., private sector, unions) 13.2% Inadequate citizen/civil society participation 12.8% Inadequate private sector participation 3.1% Other 2.7% Inadequate level of development partner coordination 1.2% 5. To what extent do you trust each of the following groups to do what is right? Degree * (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/federal government 252 2 4.56 2.28 2. Parliament/legislative branch 251 3 4.49 2.12 3. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 227 25 6.42 1.77 4. The World Bank Group * 240 14 7.09 1.84 5. The International Monetary Fund 218 35 6.58 1.89 6. The United Nations (UN) 238 15 6.50 1.98 7. The World Health Organization (WHO) 240 13 7.00 1.79 8. Regional development banks 225 27 6.71 1.86 9. Thailand’s Central Bank 245 8 7.35 1.88 10. International private sector 226 27 6.64 1.81 11. Domestic private sector 244 6 6.14 1.88 12. International civil society (e.g., NGOs, CBOs) 231 17 5.91 1.84 13. Domestic civil society (e.g., NGOs, CBOs) 234 14 5.86 1.81 14. Youth organizations 222 27 5.92 1.84 15. Faith-based institutions 217 30 4.79 2.00 16. Domestic traditional media and their web presence (e.g., newspapers, TV 243 4 5.12 1.99 stations, radio) 17. International media and their web presence 243 6 6.07 1.95 18. Web based media (i.e., blogs, social media, other web-based news, and 245 4 5.17 2.07 information sources) 19. Academia 241 7 6.59 1.61 20. Independent organizations by the Constitution 226 22 5.40 2.07 21. Judicial system 240 8 5.05 2.38 35 World Bank Group Country Opinion Survey 2022: Thailand B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Thailand? Familiarity (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. The World Bank (IBRD/IDA) 248 n/a 6.55 2.15 2. The International Finance Corporation (IFC), the World Bank Group’s private 246 n/a 4.94 2.54 sector arm To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in Thailand? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall, the World Bank Group currently plays a relevant role in development 233 15 6.78 1.79 in Thailand* 3. The World Bank Group’s work is aligned with what I consider the 229 19 6.90 1.77 development priorities for Thailand* 4. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Thailand. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. The World Bank (IBRD/IDA) * 208 41 6.79 1.70 2. The International Finance Corporation (IFC), the World Bank Group’s private 152 95 6.36 1.73 sector arm* Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development results in Thailand? * (1-To no degree at all, 10-To a very significant 210 38 6.49 1.71 degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 213 35 6.39 1.80 agenda in Thailand? * (1-To no degree at all, 10-To a very significant degree) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Thailand? (Select only 1 response) (N=246) To a fully sufficient degree 1.2% To a somewhat sufficient degree 28.9% To a somewhat insufficient degree 36.6% To a very insufficient degree 15.0% Don’t know 18.3% 36 World Bank Group Country Opinion Survey 2022: Thailand B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about the World Bank Group’s role in Thailand, which activity Percentage of Respondents do you VALUE the most? (Choose no more than 2) (Responses Combined; N=243) Formal policy advice, studies, analyses 39.1% Data and statistics 34.6% Technical assistance/knowledge 33.7% Promoting knowledge sharing 16.0% Informal advice that World Bank Group’s staff provides (e.g., memos, short 11.9% evidence notes, informal discussions and emails) Capacity development related to World Bank Group supported projects 11.5% Financial resources 10.7% Development partner coordination 9.1% Global advocacy 8.6% Implementation support 7.0% Bringing together different groups of stakeholders 5.8% Mobilizing third party financial resources 4.1% Other 1.2% 37 World Bank Group Country Opinion Survey 2022: Thailand B. Overall Attitudes toward the World Bank Group (continued) 9. When thinking about how the World Bank Group can have the most impact on development results in Thailand, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge Percentage of Respondents services) in Thailand? (Choose no more than 5) (Responses Combined; N=240) Poverty reduction 40.4% Education (e.g., quality of education) 38.3% Economic growth/Competitiveness 34.6% Equality of opportunity (i.e., social inclusion) 32.5% Public sector governance/reform (i.e., government effectiveness, public financial 28.3% management, public expenditure, fiscal system reform) Climate change (e.g., mitigation, adaptation) 23.8% Aging society and pension system reform 21.7% Data governance (e.g., big data, open data) and integrated national data system 18.3% Social protection (e.g., targeted social assistance) 17.5% Job creation/employment 17.5% Agriculture and rural/community development 15.4% Energy transition (e.g., renewable energy) 15.0% Digitalization, information and communications technology 14.6% Urban and/or area-based development 14.6% Environmental sustainability (e.g., marine plastics) 12.9% Household debt 12.1% Financial and capital market developments 12.1% Infrastructure (e.g., roads, bridges, transportation, road safety) 10.4% Global/regional integration (e.g., AEC, CLMVT, CPTPP) 7.9% Public debt 7.9% Natural resource management (water, forest, etc.) 7.1% Private sector development 6.7% Pollution 6.3% Gender equity (closing the gap between women and men, and boys and girls) 6.3% Health sector reform 5.8% Disaster risk management 4.2% Public health emergency response (e.g., COVID-19) 3.8% Trade and exports 3.8% Conflict resolution in Southern Thailand 3.3% Availability and sustainable management of water and sanitation 2.9% 38 World Bank Group Country Opinion Survey 2022: Thailand B. Overall Attitudes toward the World Bank Group (continued) 10. What do you immediately think of when you hear about the IFC? Percentage of Respondents (Choose no more than 3) (Responses Combined; N=236) World Bank 30.5% Investment bank 29.7% Multi-lateral financial institution 22.9% Don’t know 22.0% Public-private partnerships 20.8% Development institution 19.9% Venture capital 19.5% Financial advisory solutions 18.2% Impact investor 13.1% Private sector solutions 10.6% Innovation and entrepreneurship 5.9% Asset manager 4.2% Thought leader 1.3% Other 0.4% None of the above 0.0% C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Thailand solve its most complicated 207 21 6.86 1.77 development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Degree Thailand, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Collaboration with the private sector* 169 50 6.63 1.60 3. Being inclusive* 186 32 6.64 1.70 4. Straightforwardness and honesty* 200 19 7.51 1.80 5. Access to WBG staff and experts* 200 17 6.98 1.95 6. Being a long-term partner* 198 18 7.53 1.84 7. Responsiveness to needs* 196 21 6.74 1.74 8. Collaboration with the Government* 192 26 7.20 1.79 9. Flexibility when circumstances change* 194 22 7.03 1.66 10. Collaboration with civil society* 184 33 6.58 1.90 11. Treating clients and stakeholders in Thailand with respect* 195 21 7.61 1.85 12. Openness (sharing data and other information) * 208 9 7.63 1.84 13. Collaboration with other donors and development partners* 188 29 7.51 1.72 39 World Bank Group Country Opinion Survey 2022: Thailand C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 14. The World Bank Group takes decisions quickly in Thailand* 148 69 6.24 1.90 15. The World Bank Group’s approvals and reviews are done in a timely fashion 139 77 6.24 1.94 16. The World Bank Group’s conditions on its lending are reasonable 116 100 6.41 1.81 17. The World Bank Group disburses funds promptly 103 113 6.60 1.94 18. The World Bank Group’s Environmental and Social Framework requirements 128 86 7.08 1.84 are reasonable 19. The World Bank Group insists on accountability through its lending (e.g., 108 108 7.00 1.92 performance-based financing/resources tied to results) 20. The World Bank Group measures results effectively 142 74 7.30 1.78 21. Working with the World Bank Group increases Thailand’s institutional 178 38 7.21 1.83 capacity To what extent do you agree/disagree with the following statements about the World Bank Group in Thailand? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 22. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results) meet the needs 134 82 6.73 1.89 of Thailand * 23. The World Bank Group meets Thailand’s needs for knowledge services (e.g., 186 29 7.30 1.93 research, analysis, data, technical assistance) * Value for Money N DK Mean SD 24. To what extent do you believe that Thailand received value for money from 127 89 6.69 2.15 the World Bank Group’s Reimbursable Advisory Services (RAS)? 40 World Bank Group Country Opinion Survey 2022: Thailand D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Thailand? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Public health emergency response (e.g., COVID-19) 89 126 6.42 1.74 2. Infrastructure (e.g., roads, bridges, transportation, road safety) 104 109 6.77 1.63 3. Private sector development 110 104 6.59 1.67 4. Energy transition (e.g., renewable energy) 95 119 6.45 1.62 5. Job creation/employment 93 120 6.30 1.51 6. Natural resource management (water, forest, etc.) 90 124 6.43 1.64 7. Global/regional integration (e.g., AEC, CLMVT, CPTPP) 96 117 6.82 1.61 8. Aging society and pension system reform 96 118 6.49 1.57 9. Poverty reduction 122 92 6.68 1.66 10. Public debt 105 107 6.69 1.79 11. Urban and/or area-based development 81 129 6.51 1.78 12. Health sector reform 67 142 6.25 1.70 13. Pollution 78 131 6.14 1.73 14. Agriculture and rural/community development 87 120 6.21 1.86 15. Climate change (e.g., mitigation, adaptation) 98 110 6.58 1.72 16. Conflict resolution in Southern Thailand 64 145 5.78 2.10 17. Environmental sustainability (e.g., marine plastics) 80 128 6.40 1.83 18. Availability and sustainable management of water and sanitation 79 130 6.41 1.82 19. Education (e.g., quality of education) 102 107 6.51 1.72 20. Digitalization, information and communications technology 93 115 6.73 1.56 21. Economic growth/Competitiveness 136 68 7.02 1.72 22. Public sector governance/reform (i.e., government effectiveness, public 117 85 6.56 1.98 financial management, public expenditure, fiscal system reform) 23. Trade and exports 88 115 6.55 1.55 24. Social protection (e.g., targeted social assistance) 88 114 6.40 1.72 25. Household debt 88 114 6.19 1.79 26. Equality of opportunity (i.e., social inclusion) 96 105 6.58 1.64 27. Gender equity (closing the gap between women and men, and boys and girls) 75 128 6.53 1.65 28. Disaster risk management 68 134 6.35 1.64 29. Data governance (e.g., big data, open data) and integrated national data 86 116 6.87 1.64 system 30. Financial and capital market developments 97 105 7.01 1.65 2. How effectively does the World Bank Group support Thailand’s efforts Effectiveness …? (1-Not effective at all, 10-Very effective) N NA DK Mean SD 1. To build stronger domestic resource mobilization systems in the 95 n/a 110 6.74 1.75 Government (e.g., tax collection) 2. To develop better and stronger data collection/ analytics systems 117 n/a 88 6.97 1.75 within the Government 41 World Bank Group Country Opinion Survey 2022: Thailand E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=213) Weekly 3.3% Monthly 26.3% A few times a year 50.7% Rarely 13.6% Never 6.1% In Thailand, to what extent do you believe that the World Bank Group’ s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 179 20 6.94 1.81 3. Include appropriate level of stakeholder involvement during preparation 150 47 6.86 1.96 4. Are source of relevant information on global good practices 183 15 7.45 1.76 5. Are adequately disseminated 181 17 7.25 1.78 6. Are translated enough into local language 158 42 6.48 2.07 7. Are adaptable to Thailand’s specific development challenges and country 174 25 6.79 1.85 circumstances* Overall Evaluations N DK Mean SD 8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 178 20 6.78 2.01 country? * (1-Not significant at all, 10-Very significant) 9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? * (1-Very low technical quality, 10-Very high 179 19 7.41 1.78 technical quality) F. The Future Role of the World Bank Group in Thailand 1. Which of the following SHOULD the WBG do to improve its advice and Percentage of Respondents guidance in Thailand? (Choose no more than 3) (Responses Combined; N=212) Be more willing to criticize government policies and reform efforts 49.5% Provide more real-time advice and guidance 38.7% Provide more adequate data/knowledge/statistics on your country’s economy 32.1% More public disclosure of its work 32.1% Increase emphasis on capacity development 30.7% Increase the level of country specific expertise 28.8% Be less influenced by developed countries and their priorities 27.4% Incorporate more innovative technologies into its work and support 17.0% Be more sensitive toward political and social realities 14.2% Other 5.2% 42 World Bank Group Country Opinion Survey 2022: Thailand F. The Future Role of the World Bank Group in Thailand (continued) 2. In addition to its regular relations, which THREE of the following should the Percentage of Respondents World Bank Group collaborate with more in Thailand? (Choose no more than 3) (Responses Combined; N=211) Academia/think tanks/research institutes 40.3% The executive branch 35.5% Private sector 32.7% Youth/university groups 32.7% Local government 26.1% Development partners 23.7% Media 20.9% NGOs 17.5% Beneficiaries 16.6% Parliament 8.1% Don’t know 6.2% Private foundations 5.2% Other 1.9% Faith-based organizations 1.4% 3. Which THREE areas below would benefit most from the World Bank Group’s support to help ensure that Thailand has fair and equitable access to the vaccines necessary to alter the course of the COVID-19 pandemic? (Choose no Percentage of Respondents more than 3) (Responses Combined; N=204) Help to strengthen health systems 71.6% Support community and stakeholder engagement to address misinformation and 59.8% stigma Assess country’s readiness for vaccine distribution 31.4% Support the distribution of vaccines 29.9% Support the purchase of vaccines 26.5% Training health workers 26.5% Other 5.9% 43 World Bank Group Country Opinion Survey 2022: Thailand G. Communication and Information Sharing 1. Which would you say are your MAIN sources of news about economic and Percentage of Respondents social development issues in Thailand? (Choose no more than 3) (Responses Combined; N=208) Social media (e.g., Facebook, Twitter, YouTube, Telegram, TikTok) 61.1% Websites/apps of local newspapers/magazines 46.2% Websites/apps of international newspapers/ magazines 35.6% Local television 21.2% Websites/apps of local TV 19.2% Websites/apps of international TV 13.5% Printed local newspapers 8.7% Local radio news programs or bulletins 8.2% Websites/apps of local radio companies 6.7% International television 6.3% Other 6.3% Printed local periodicals 5.8% Printed international periodicals 4.8% Websites/apps of international radio companies 4.8% Blogs 3.8% Printed international newspapers 2.9% International radio news programs or bulletins 2.4% 2. How would you prefer to obtain information about the World Bank Group Percentage of Respondents and its work? (Choose no more than 3) (Responses Combined; N=209) World Bank Group’s social media 42.1% World Bank Group’s website 39.2% e-Newsletters 37.3% World Bank Group’s seminars/workshops/ conferences 36.8% Interviews and press conferences for the Thailand’s media 25.8% World Bank Group’s publications and other written materials 24.4% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 23.4% Webinars or online events hosted by the World Bank Group 23.4% World Bank Group’s blogs 8.1% 3. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=206) High speed/WiFi 99.0% Dial-up 1.0% 4. What do you use primarily when visiting a World Bank Group website? Percentage of Respondents (Select only 1 response) (N=209) Mobile 18.2% Computer/laptop 74.2% I never visit the WBG websites 7.7% 44 World Bank Group Country Opinion Survey 2022: Thailand G. Communication and Information Sharing (continued) 5. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 210 1.4% 17.6% 56.7% 24.3% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 208 2.4% 20.2% 51.4% 26.0% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, 207 2.9% 12.1% 33.3% 51.7% retweeted) Visited a WBG website (e.g., read a blog, used data) 207 1.9% 18.8% 50.2% 29.0% Attended an event/conference hosted by the WBG 205 0.5% 4.9% 54.6% 40.0% Attended/participated in a webinar or online event 206 1.0% 3.4% 47.6% 48.1% hosted by the WBG Read some or all of a WBG research paper or 205 1.5% 15.6% 60.0% 22.9% publication Met professionally with WBG staff 206 1.0% 7.8% 47.1% 44.2% Read a WBG e-newsletter 206 1.0% 18.0% 38.8% 42.2% H. Background Information 1. Please identify the primary specialization of your work. (Select only 1 Percentage of Respondents response) (N=210) Macroeconomics, fiscal management 22.4% Generalist (specialized in multiple sectors) 10.5% Other 9.5% Education 8.1% Finance and markets 7.1% Communications, public affairs 7.1% Environment, natural resources 5.7% Health, nutrition 4.8% Gender 3.8% Climate change 3.3% Trade and competitiveness 2.9% Poverty 1.9% Agriculture, rural development 1.9% Transport 1.9% Fragility, conflict, violence, refugees 1.9% Energy 1.4% Governance, anti-corruption 1.0% Social protection 1.0% Digital development and technology (ICT) 1.0% Tourism 1.0% Demographics, migration 1.0% Water, sanitation 0.5% Urban development 0.5% Jobs 0.0% 45 World Bank Group Country Opinion Survey 2022: Thailand H. Background Information (continued) Percentage of Respondents 2. What’s your gender? (N=210) Female 47.6% Male 52.4% Percentage of Respondents 3. Within your organization, would you describe yourself as …. (N=210) Senior level 37.1% Mid-level staff 31.9% Mid-level decision-maker / manager 22.4% Junior level 8.6% Percentage of Respondents 4. What’s your age? (N=210) 25 and under 0.5% 26-35 15.7% 36-45 31.0% 46-55 27.6% 56 and above 25.2% Percentage of Respondents 5. Which best represents your geographic location? (N=210) Bangkok and vicinity 91.0% Northern Thailand 3.8% Northeastern Thailand 0.5% Southern Thailand 3.8% Central Thailand 1.0% 46 World Bank Group Country Opinion Survey 2022: Thailand Appendix B: Responses to Selected Questions by Stakeholder Groups13  Office of Prime Minister/a Minister N=18  Employee of a Ministry/Ministerial Department, Implementation Agency N=58  Independent Government Institution N=18  Bilateral/Multilateral Agency N=23  Private Sector/Financial Sector/Private Bank (Private Sector) N=25  Private Foundation/NGO/Community Based Organization/Professional/Trade association (Civil Society) N=23  Academia/Research Institute/Think Tank (Academia) N=35  Media N=52  Other14 N=9 (Not included in the analyses) Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in your country?* Office of the Prime Employee of a Independent Bilateral/ Private Percentage of Respondents Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Yes 88.9% 50.0% 33.3% 65.2% 44.0% 17.4% 22.9% 30.8% No 11.1% 50.0% 66.7% 34.8% 56.0% 82.6% 77.1% 69.2% * Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Thailand?* (Select only 1 response) Office of the Prime Employee of a Independent Bilateral/ Private Percentage of Respondents Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media The World Bank (IDA) 100.0% 96.6% 100.0% 100.0% 45.5% 100.0% 100.0% 93.8% The International Finance Corporation (IFC) 0.0% 3.4% 0.0% 0.0% 54.5% 0.0% 0.0% 6.3% The Multilateral Investment Guarantee 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agency (MIGA) International Centre for Settlement of 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Investment Disputes (ICSID) * Significantly different between stakeholder groups A. Overall Context In general, would you say that Thailand is headed in ... ? Office of the Prime Employee of a Independent Bilateral/ Private Percentage of Respondents Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media The right direction* 61.1% 51.8% 41.2% 39.1% 52.0% 21.7% 20.0% 19.2% The wrong direction* 16.7% 16.1% 29.4% 30.4% 16.0% 47.8% 25.7% 38.5% Not sure 22.2% 32.1% 29.4% 30.4% 32.0% 30.4% 54.3% 42.3% * Significantly different between stakeholder groups 13Only 261 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 14 Includes the following categories: PMU/Consultant working on WBG Project (N=3), Local Government Office or Staff (N=2) and State-Owned Enterprise (N=4). There is no response from the categories: Office of a member of Parliament, Judicial System, Faith-Based Group and Youth Group. 47 World Bank Group Country Opinion Survey 2022: Thailand A. Overall Context (continued) Please identify which of the following development priorities you consider the most important in Thailand. (Choose no more than 5) Percentage of Respondents Office of the Prime Employee of a Independent Bilateral/ Private (Responses combined) Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Agriculture and rural/community 11.1% 21.1% 11.1% 8.7% 8.0% 13.0% 31.4% 13.5% development Infrastructure 5.6% 17.5% 5.6% 4.3% 12.0% 21.7% 14.3% 15.4% Private sector development* 0.0% 5.3% 0.0% 17.4% 12.0% 0.0% 0.0% 1.9% Energy transition 16.7% 22.8% 11.1% 17.4% 20.0% 4.3% 14.3% 7.7% Climate change* 16.7% 24.6% 33.3% 30.4% 24.0% 13.0% 2.9% 9.6% Urban and/or area-based development 27.8% 5.3% 16.7% 8.7% 16.0% 8.7% 14.3% 3.8% Job creation/employment 16.7% 17.5% 11.1% 13.0% 20.0% 34.8% 8.6% 17.3% Natural resource management 5.6% 15.8% 0.0% 13.0% 16.0% 13.0% 14.3% 7.7% Global/regional integration 0.0% 0.0% 5.6% 13.0% 4.0% 0.0% 5.7% 3.8% Conflict resolution in Southern Thailand 0.0% 0.0% 5.6% 4.3% 4.0% 8.7% 2.9% 0.0% Public health emergency response 11.1% 12.3% 0.0% 8.7% 12.0% 13.0% 5.7% 5.8% Household debt 11.1% 22.8% 33.3% 13.0% 20.0% 13.0% 17.1% 30.8% Poverty reduction 27.8% 31.6% 5.6% 17.4% 40.0% 26.1% 28.6% 32.7% Public debt 5.6% 10.5% 0.0% 0.0% 0.0% 0.0% 2.9% 3.8% Pollution 5.6% 8.8% 5.6% 13.0% 12.0% 21.7% 11.4% 21.2% Aging society and pension system reform 27.8% 19.3% 38.9% 26.1% 32.0% 30.4% 42.9% 26.9% Environmental sustainability 16.7% 12.3% 11.1% 30.4% 20.0% 17.4% 8.6% 15.4% Availability and sustainable management of 0.0% 5.3% 0.0% 0.0% 4.0% 4.3% 2.9% 1.9% water and sanitation Education 61.1% 57.9% 72.2% 47.8% 40.0% 52.2% 65.7% 57.7% Financial and capital market developments* 0.0% 3.5% 5.6% 4.3% 20.0% 4.3% 0.0% 0.0% Equality of opportunity 38.9% 40.4% 38.9% 47.8% 44.0% 39.1% 37.1% 36.5% Digitalization, information and 38.9% 15.8% 33.3% 17.4% 20.0% 13.0% 14.3% 7.7% communications technology Economic growth/Competitiveness 33.3% 28.1% 55.6% 47.8% 32.0% 30.4% 22.9% 38.5% Public sector governance/reform 61.1% 31.6% 61.1% 43.5% 32.0% 34.8% 51.4% 34.6% Trade and exports 0.0% 3.5% 0.0% 4.3% 8.0% 0.0% 0.0% 5.8% Data governance and integrated national data 5.6% 15.8% 0.0% 0.0% 20.0% 17.4% 17.1% 23.1% system Disaster risk management* 33.3% 3.5% 5.6% 0.0% 4.0% 0.0% 5.7% 7.7% Social protection* 16.7% 8.8% 27.8% 34.8% 4.0% 21.7% 11.4% 11.5% Health sector reform* 0.0% 7.0% 5.6% 0.0% 0.0% 8.7% 11.4% 21.2% Gender equity* 0.0% 1.8% 0.0% 4.3% 0.0% 34.8% 2.9% 3.8% *Significantly different between stakeholder groups 48 World Bank Group Country Opinion Survey 2022: Thailand A. Overall Context (continued) When economic and/or social reform efforts fail or are slow to take place in Thailand, which of the following would you attribute this to? (Choose no more than 2) Office of the Prime Employee of a Independent Bilateral/ Private Percentage of Respondents Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Inadequate private sector participation 0.0% 7.1% 11.1% 0.0% 8.0% 0.0% 0.0% 0.0% Silos in government* 44.4% 21.4% 55.6% 30.4% 40.0% 13.0% 20.0% 15.4% Corruption 27.8% 23.2% 38.9% 43.5% 28.0% 39.1% 34.3% 53.8% Inadequate government accountability 16.7% 14.3% 11.1% 26.1% 16.0% 43.5% 25.7% 30.8% Inadequate level of development partner 0.0% 5.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% coordination Inadequate capacity in the government 27.8% 23.2% 16.7% 4.3% 20.0% 21.7% 40.0% 23.1% Reforms are not well thought out in light of 11.1% 26.8% 11.1% 8.7% 32.0% 26.1% 17.1% 13.5% country challenges Political pressures and obstacles 50.0% 41.1% 44.4% 39.1% 20.0% 43.5% 37.1% 32.7% Pressure from outside interest groups 11.1% 19.6% 5.6% 17.4% 12.0% 4.3% 5.7% 17.3% Inadequate citizen/civil society participation 5.6% 12.5% 5.6% 26.1% 20.0% 4.3% 11.4% 11.5% Other 5.6% 1.8% 0.0% 4.3% 4.0% 4.3% 5.7% 0.0% *Significantly different between stakeholder groups Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World Bank Group to do what is right? 18 7.28 52 7.46 17 7.24 20 6.90 24 7.08 20 6.90 35 6.71 47 6.96 (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Thailand? (1-Not familiar at all, 10-Extremely familiar) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD/IDA) 18 7.22 52 6.96 16 7.19 22 6.55 25 6.24 22 5.55 34 6.65 52 6.31 The International Finance Corporation (IFC), the 18 4.28 51 5.39 16 6.19 21 3.81 25 6.28 22 4.09 34 4.53 52 4.83 World Bank Group’s private sector arm* *Significantly different between stakeholder groups 49 World Bank Group Country Opinion Survey 2022: Thailand B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Thailand? (1-Strongly disagree, 10-Strongly agree) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, the World Bank Group currently plays a 18 6.72 51 7.22 16 6.75 20 6.90 24 6.46 20 6.05 33 6.64 relevant role in development in Thailand The World Bank Group’s work is aligned with what 18 6.78 51 7.31 15 7.20 19 6.58 25 6.60 19 6.37 33 6.79 43 6.79 I consider the development priorities for Thailand Overall, please rate your impression of the effectiveness of these organizations in Thailand. (1-Not effective at all, 10-Very effective) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD/IDA) 18 6.78 47 7.19 15 7.00 17 6.65 22 6.45 19 6.26 26 6.35 39 6.82 The International Finance Corporation (IFC), the 12 6.75 35 6.57 11 6.64 5 6.00 24 6.29 13 5.85 22 5.95 28 6.50 World Bank Group’s private sector arm Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work 17 6.29 46 6.96 16 6.50 15 6.27 24 6.08 20 6.25 28 6.21 40 6.47 help to achieve development results in Thailand? (1-To no degree at all, 10-To a very significant degree) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group 18 6.39 46 7.15 16 6.38 16 5.31 23 6.04 18 6.11 29 6.21 42 6.17 influence the development agenda in Thailand* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 50 World Bank Group Country Opinion Survey 2022: Thailand B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Thailand, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Thailand? (Choose no more than 5) Percentage of Respondents Office of the Prime Employee of a Independent Bilateral/ Private (Responses combined) Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Agriculture and rural/community 5.6% 13.7% 12.5% 23.8% 13.0% 9.5% 14.7% 22.4% development Infrastructure 11.1% 9.8% 12.5% 4.8% 17.4% 9.5% 17.6% 6.1% Digitalization, information and 11.1% 13.7% 18.8% 19.0% 21.7% 14.3% 11.8% 10.2% communications technology Pollution 0.0% 11.8% 0.0% 9.5% 8.7% 4.8% 5.9% 4.1% Household debt 5.6% 5.9% 25.0% 14.3% 8.7% 9.5% 8.8% 20.4% Urban and/or area-based development* 11.1% 9.8% 18.8% 9.5% 21.7% 0.0% 38.2% 8.2% Private sector development 0.0% 5.9% 0.0% 4.8% 13.0% 14.3% 5.9% 6.1% Equality of opportunity 38.9% 29.4% 31.3% 38.1% 39.1% 33.3% 41.2% 24.5% Energy transition 5.6% 19.6% 6.3% 14.3% 26.1% 9.5% 14.7% 12.2% Natural resource management 5.6% 13.7% 0.0% 4.8% 4.3% 9.5% 2.9% 4.1% Global/regional integration* 16.7% 5.9% 0.0% 9.5% 26.1% 4.8% 5.9% 4.1% Aging society and pension system reform 11.1% 17.6% 43.8% 14.3% 30.4% 14.3% 35.3% 16.3% Health sector reform 0.0% 3.9% 6.3% 0.0% 0.0% 0.0% 14.7% 10.2% Public health emergency response 0.0% 5.9% 0.0% 4.8% 0.0% 14.3% 0.0% 4.1% Climate change 27.8% 29.4% 31.3% 28.6% 26.1% 23.8% 11.8% 14.3% Data governance 16.7% 17.6% 12.5% 14.3% 17.4% 28.6% 20.6% 20.4% Environmental sustainability 5.6% 21.6% 18.8% 9.5% 17.4% 4.8% 11.8% 8.2% Social protection* 44.4% 13.7% 12.5% 23.8% 4.3% 33.3% 17.6% 12.2% Disaster risk management 5.6% 7.8% 6.3% 0.0% 0.0% 4.8% 2.9% 2.0% Poverty reduction 55.6% 35.3% 43.8% 28.6% 34.8% 47.6% 35.3% 46.9% Gender equity* 0.0% 2.0% 0.0% 4.8% 4.3% 47.6% 2.9% 2.0% Availability and sustainable management of 11.1% 5.9% 0.0% 4.8% 0.0% 0.0% 0.0% 2.0% water and sanitation Public debt 11.1% 7.8% 0.0% 4.8% 4.3% 19.0% 8.8% 6.1% Education 50.0% 39.2% 37.5% 33.3% 26.1% 28.6% 35.3% 46.9% Economic growth/Competitiveness 33.3% 31.4% 62.5% 38.1% 43.5% 23.8% 23.5% 40.8% Public sector governance/reform* 44.4% 17.6% 43.8% 52.4% 21.7% 19.0% 41.2% 20.4% Trade and exports 0.0% 3.9% 0.0% 0.0% 8.7% 4.8% 0.0% 8.2% Job creation/employment 11.1% 19.6% 6.3% 14.3% 13.0% 23.8% 14.7% 20.4% Conflict resolution in Southern Thailand 5.6% 3.9% 0.0% 9.5% 0.0% 4.8% 2.9% 0.0% Financial and capital market developments 5.6% 11.8% 18.8% 19.0% 26.1% 14.3% 8.8% 4.1% *Significantly different between stakeholder groups 51 World Bank Group Country Opinion Survey 2022: Thailand C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Thailand, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Collaboration with the private sector* 14 6.00 38 7.16 12 6.83 10 5.40 16 6.50 18 7.17 22 6.68 35 6.20 Being inclusive 16 6.31 41 7.24 15 6.47 14 5.50 16 6.62 17 6.53 27 6.67 37 6.68 Straightforwardness and honesty 17 6.71 45 8.16 16 7.44 16 7.25 17 7.41 18 7.22 27 7.67 40 7.15 Access to WBG staff and experts* 17 6.24 46 7.91 16 7.19 16 6.88 16 6.50 17 6.29 27 6.41 41 6.95 Being a long-term partner 17 7.53 45 8.07 16 7.81 16 6.75 16 7.31 17 7.00 28 7.18 39 7.59 Responsiveness to needs* 17 6.24 46 7.52 16 6.69 14 6.71 16 6.06 17 6.29 28 6.54 38 6.68 Collaboration with the Government* 17 6.88 46 8.15 15 7.07 15 7.20 14 6.64 16 7.19 26 6.88 38 6.74 Flexibility when circumstances change* 16 7.06 47 7.79 16 6.50 15 6.87 16 6.38 17 6.88 26 6.92 37 6.81 Collaboration with civil society* 14 6.64 41 7.49 15 6.40 13 5.00 15 6.60 18 6.50 27 6.19 38 6.45 Treating clients and stakeholders in Thailand with 17 6.82 45 8.60 16 7.81 17 7.24 16 7.19 15 7.27 27 7.15 38 7.37 respect* Openness (sharing data and Media information)* 16 7.12 47 8.47 16 7.81 19 7.00 16 7.06 17 7.18 29 7.72 44 7.41 Collaboration with Media donors and development 14 7.71 42 8.29 14 7.43 19 6.63 16 6.94 17 7.41 26 7.27 35 7.40 partners* *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statement? (1- Strongly disagree, 10- Strongly agree) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group takes decisions quickly in 14 5.43 38 7.18 12 5.92 6 5.17 17 5.76 9 6.33 19 6.11 29 6.00 Thailand* *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group in Thailand? (1- Strongly disagree, 10- Strongly agree) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial instruments 10 6.90 36 7.11 7 6.00 5 4.80 17 5.94 10 7.00 19 6.74 28 6.93 meet the needs of Thailand The World Bank Group meets Thailand’s needs for 14 6.29 43 7.86 15 7.87 13 6.77 17 6.59 14 7.07 25 7.16 40 7.22 knowledge services 52 World Bank Group Country Opinion Survey 2022: Thailand C. World Bank Group’s Work and Engagement on the Ground (continued) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe that Thailand received value for money from the World Bank 15 5.47 32 7.53 8 7.12 4 5.00 10 5.90 9 7.22 19 6.37 27 6.67 Group’s Reimbursable Advisory Services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of the Prime Employee of a Independent Bilateral/ Private Percentage of Respondents Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Weekly 7.1% 4.3% 6.7% 0.0% 5.6% 0.0% 3.3% 2.3% Monthly 21.4% 34.0% 20.0% 22.2% 22.2% 14.3% 30.0% 29.5% A few times a year 57.1% 42.6% 53.3% 55.6% 66.7% 38.1% 43.3% 56.8% Rarely 14.3% 14.9% 20.0% 16.7% 0.0% 33.3% 13.3% 6.8% Never 0.0% 4.3% 0.0% 5.6% 5.6% 14.3% 10.0% 4.5% In Thailand, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Are adaptable to Thailand’s specific development 14 5.86 38 7.32 14 6.71 15 6.87 17 6.65 15 7.00 25 6.56 32 6.75 challenges and country circumstances Office of the Independent Bilateral/ Prime Minister/ Employee of a Government Multilateral Private Minister Ministry Institution Agency Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's knowledge work 14 6.29 42 7.45 14 7.00 12 6.17 17 5.76 17 6.94 25 6.72 32 6.59 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 14 6.29 41 7.95 14 8.00 14 8.29 16 6.69 17 7.29 25 7.16 33 6.97 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 53 World Bank Group Country Opinion Survey 2022: Thailand F. The Future Role of The World Bank Group in Thailand Which of the following SHOULD the WBG do to improve its advice and guidance in Thailand? (Choose no more than 3) Percentage of Respondents Office of the Prime Employee of a Independent Bilateral/ Private (Responses combined) Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Provide more real-time advice and guidance 57.1% 44.7% 43.8% 27.8% 38.9% 28.6% 43.3% 33.3% Provide more adequate data/knowledge/statistics on your country’s 28.6% 42.6% 18.8% 16.7% 11.1% 19.0% 50.0% 40.5% economy* Be more sensitive toward political and social 21.4% 17.0% 6.3% 33.3% 5.6% 9.5% 20.0% 7.1% realities Incorporate more innovative technologies 14.3% 23.4% 18.8% 11.1% 22.2% 23.8% 16.7% 7.1% into its work and support Increase the level of country specific 50.0% 38.3% 50.0% 11.1% 27.8% 19.0% 20.0% 19.0% expertise* More public disclosure of its work 14.3% 25.5% 18.8% 38.9% 38.9% 47.6% 20.0% 42.9% Be more willing to criticize government 50.0% 25.5% 62.5% 44.4% 55.6% 57.1% 63.3% 64.3% policies and reform efforts* Increase emphasis on capacity development 0.0% 34.0% 50.0% 33.3% 44.4% 28.6% 26.7% 21.4% Be less influenced by developed countries 35.7% 21.3% 31.3% 27.8% 38.9% 38.1% 16.7% 23.8% and their priorities Other 14.3% 4.3% 0.0% 11.1% 0.0% 4.8% 6.7% 2.4% *Significantly different between stakeholder groups In addition to its regular relations, which THREE of the following should the World Bank Group collaborate with more in Thailand? (Choose no more than 3) Percentage of Respondents Office of the Prime Employee of a Independent Bilateral/ Private (Responses combined) Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Parliament 14.3% 6.4% 0.0% 22.2% 5.6% 9.5% 6.7% 4.9% Beneficiaries 21.4% 19.1% 18.8% 22.2% 16.7% 23.8% 13.3% 7.3% The executive branch* 28.6% 53.2% 37.5% 16.7% 38.9% 9.5% 30.0% 36.6% Media* 7.1% 14.9% 6.3% 0.0% 11.1% 23.8% 13.3% 56.1% Local government* 42.9% 27.7% 12.5% 66.7% 16.7% 9.5% 30.0% 19.5% Academia/think tanks/research institutes* 50.0% 42.6% 62.5% 11.1% 27.8% 33.3% 80.0% 19.5% NGOs* 14.3% 12.8% 6.3% 22.2% 11.1% 61.9% 16.7% 9.8% Faith-based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 4.9% Development partners 35.7% 21.3% 43.8% 27.8% 33.3% 23.8% 23.3% 9.8% Private sector 28.6% 27.7% 56.3% 22.2% 55.6% 19.0% 23.3% 34.1% Youth/university groups 21.4% 27.7% 37.5% 27.8% 22.2% 33.3% 50.0% 39.0% Private foundations* 0.0% 0.0% 0.0% 0.0% 11.1% 33.3% 3.3% 2.4% Other 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 3.3% 4.9% Don’t know 7.1% 6.4% 0.0% 11.1% 11.1% 4.8% 0.0% 7.3% *Significantly different between stakeholder groups 54 World Bank Group Country Opinion Survey 2022: Thailand G. Communication and Information Sharing Which would you say are your MAIN sources of news about economic and social development issues in Thailand? (Choose no more than 3) Percentage of Respondents Office of the Prime Employee of a Independent Bilateral/ Private (Responses combined) Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media Local television 7.1% 31.9% 12.5% 18.8% 16.7% 33.3% 10.3% 17.1% International television 0.0% 6.4% 18.8% 12.5% 5.6% 9.5% 3.4% 0.0% Local radio news programs or bulletins 14.3% 8.5% 0.0% 18.8% 11.1% 9.5% 0.0% 7.3% International radio news programs or 0.0% 0.0% 0.0% 6.3% 5.6% 0.0% 3.4% 2.4% bulletins Printed local newspapers 0.0% 6.4% 6.3% 18.8% 16.7% 0.0% 3.4% 14.6% Printed international newspapers 0.0% 0.0% 0.0% 12.5% 0.0% 4.8% 3.4% 4.9% Printed local periodicals 7.1% 6.4% 0.0% 6.3% 5.6% 0.0% 10.3% 7.3% Printed international periodicals 7.1% 0.0% 12.5% 6.3% 0.0% 0.0% 13.8% 4.9% Websites/apps of local TV 14.3% 25.5% 25.0% 0.0% 38.9% 14.3% 13.8% 17.1% Websites/apps of international TV 14.3% 14.9% 12.5% 12.5% 16.7% 14.3% 24.1% 2.4% Websites/apps of local radio companies 7.1% 2.1% 0.0% 6.3% 5.6% 19.0% 6.9% 9.8% Websites/apps of international radio 0.0% 6.4% 6.3% 6.3% 5.6% 9.5% 0.0% 4.9% companies Websites/apps of local 64.3% 38.3% 37.5% 37.5% 50.0% 47.6% 37.9% 56.1% newspapers/magazines Websites/apps of international newspapers/ 50.0% 36.2% 50.0% 37.5% 27.8% 33.3% 48.3% 19.5% magazines Social media 64.3% 61.7% 68.8% 50.0% 50.0% 57.1% 75.9% 61.0% Blogs 0.0% 6.4% 12.5% 0.0% 5.6% 4.8% 0.0% 2.4% Other 7.1% 2.1% 6.3% 12.5% 5.6% 9.5% 3.4% 9.8% How would you prefer to obtain information about the World Bank Group and its work? (Choose no more than 3) Percentage of Respondents Office of the Prime Employee of a Independent Bilateral/ Private (Responses combined) Minister/Minister Ministry Government Institution Multilateral Agency Sector Civil Society Academia Media World Bank Group’s publications and other 35.7% 23.4% 25.0% 29.4% 11.1% 14.3% 34.5% 24.4% written materials e-Newsletters 57.1% 23.4% 43.8% 29.4% 33.3% 61.9% 34.5% 34.1% World Bank Group’s seminars/workshops/ 57.1% 23.4% 43.8% 29.4% 33.3% 61.9% 34.5% 34.1% conferences World Bank Group’s blogs 7.1% 10.6% 18.8% 11.8% 16.7% 0.0% 10.3% 0.0% World Bank Group’s social media 35.7% 48.9% 43.8% 17.6% 33.3% 61.9% 41.4% 39.0% Direct contact with World Bank Group* 14.3% 8.5% 25.0% 47.1% 27.8% 28.6% 17.2% 31.7% World Bank Group’s website 35.7% 44.7% 31.3% 29.4% 55.6% 38.1% 51.7% 24.4% Webinars or online events hosted by the 21.4% 23.4% 31.3% 29.4% 22.2% 19.0% 24.1% 19.5% World Bank Group Interviews and press conferences for the 14.3% 31.9% 18.8% 5.9% 27.8% 4.8% 6.9% 58.5% Thailand’s media* 55 World Bank Group Country Opinion Survey 2022: Thailand Appendix C: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally collaborate/work with the World Bank Indicator Question Group in your country? Not collaborating Collaborating with the with the WBG WBG To what extent do you trust the World Bank Group to do what is right? 6.83 7.43 Overall, the World Bank Group currently plays a relevant role in 6.57 7.05 development in Thailand The World Bank Group’s work is aligned with what I consider the 6.65 7.21 development priorities for Thailand Overall, please rate your impression of the effectiveness of the World 6.54 7.09 Bank (IBRD/IDA) in Thailand. Overall, please rate your impression of the effectiveness of the IFC in 6.15 6.65 Thailand. To what extent does the World Bank Group’s work help to achieve 6.39 6.61 development results in Thailand? To what extent does the World Bank Group influence the development 6.25 6.56 agenda in Thailand? Collaboration with the private sector 6.64 6.61 Being inclusive 6.53 6.77 Straightforwardness and honesty 7.47 7.56 Access to WBG staff and experts 6.85 7.14 Being a long-term partner 7.38 7.70 Responsiveness to needs 6.67 6.82 Collaboration with the Government 7.00 7.44 Flexibility when circumstances change 6.97 7.10 Collaboration with civil society 6.51 6.67 Treating clients and stakeholders in Thailand with respect 7.42 7.82 Openness (sharing data and other information) 7.43 7.88 Collaboration with other donors and development partners 7.35 7.71 The World Bank Group takes decisions quickly in Thailand 6.19 6.31 The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Credit, Trust Funds, Program-for-Results) meet the 6.72 6.75 needs of Thailand The World Bank Group meets Thailand’s needs for knowledge services 7.17 7.46 (e.g., research, analysis, data, technical assistance, advisory services) Are adaptable to Thailand’s specific development challenges and country 6.86 6.69 circumstances Overall, how significant a contribution do you believe the World Bank Groups knowledge work and activities make to development results in 6.76 6.81 your country? Overall, how would you rate the technical quality of the World Bank 7.23 7.66 Groups knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 56 World Bank Group Country Opinion Survey 2022: Thailand Appendix D: Thailand FY22 COS Questionnaire World Bank Group Country Survey FY 2022 – Thailand The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Thailand or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Thailand, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Thailand. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. We ask you to please answer all questions on the very first page. If you prefer not to answer any question on other pages, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 57 World Bank Group Country Opinion Survey 2022: Thailand BACKGROUND INFORMATION Which of the following best describes your current affiliation? (Select only 1 response) 1 Office of the President, Prime Minister 12 Private Sector Organization 2 Office of a Minister 13 Financial Sector/Private Bank Private Foundation (e.g., Bill & Melinda Gates 3 Office of a member of Parliament/Legislative body 14 Foundation, Rockefeller Foundation) Employee of a Ministry, Ministerial Department, 4 15 NGO/Community Based Organization Implementation Agency Project Management Unit (PMU) overseeing implementation of WBG project/ 5 16 Professional/Trade association Consultant/Contractor working on WBG supported project/program 6 Local Government Office or Staff 17 Faith-Based Group Independent Government Institution (i.e., regulatory 7 18 Youth Group agency, central bank/oversight institution) 8 Judicial System (e.g., courts) 19 Academia/Research Institute/Think Tank 9 State-Owned Enterprise 20 Media (press, radio, TV, web, etc.) 10 Bilateral Agency (e.g., embassy, diplomatic, military) 21 Other (please specify): _____________________ 11 Multilateral Agency (UN, regional development bank) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? (If you answered NO to this question, please proceed to the next page) 1 Yes 2 No If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Thailand? (Select only 1 response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 58 World Bank Group Country Opinion Survey 2022: Thailand SECTION A: OVERALL CONTEXT A1. In general, would you say that Thailand is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Thailand is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Please identify which of the following development priorities you consider the most important in Thailand. (Choose no more than 5) 1 Agriculture and rural/community development 16 Aging society and pension system reform Infrastructure (e.g., roads, bridges, transportation, 2 17 Environmental sustainability (e.g., marine plastics) road safety) Availability and sustainable management of water 3 Private sector development 18 and sanitation 4 Energy transition (e.g., renewable energy) 19 Education (e.g., quality of education) 5 Climate change (e.g., mitigation, adaptation) 20 Financial and capital market developments 6 Urban and/or area-based development 21 Equality of opportunity (i.e., social inclusion) Digitalization, information and communications 7 Job creation/employment 22 technology 8 Natural resource management (water, forest, etc.) 23 Economic growth/Competitiveness Public sector governance/reform (i.e., government Global/regional integration (e.g., AEC, CLMVT, 9 24 effectiveness, public financial management, public CPTPP) expenditure, fiscal system reform) 10 Conflict resolution in Southern Thailand 25 Trade and exports Data governance (e.g., big data, open data) and 11 Public health emergency response (e.g., COVID-19) 26 integrated national data system 12 Household debt 27 Disaster risk management 13 Poverty reduction 28 Social protection (e.g., targeted social assistance) 14 Public debt 29 Health sector reform Gender equity (closing the gap between women 15 Pollution 30 and men, and boys and girls) 59 World Bank Group Country Opinion Survey 2022: Thailand SECTION A: OVERALL CONTEXT A4. When economic and/or social reform efforts fail or are slow to take place in Thailand, which of the following would you attribute this to? (Choose no more than 2) 1 Inadequate private sector participation 2 Silos in government 3 Corruption 4 Inadequate government accountability 5 Inadequate level of development partner coordination 6 Inadequate capacity in the government 7 Reforms are not well thought out in light of country challenges 8 Political pressures and obstacles 9 Pressure from outside interest groups (e.g., private sector, unions) 10 Inadequate citizen/civil society participation 11 Other (please specify): ________________________________________ A5. To what extent, do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/federal government 1 2 3 4 5 6 7 8 9 10  2 Parliament/legislative branch 1 2 3 4 5 6 7 8 9 10  3 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  4 The World Bank Group 1 2 3 4 5 6 7 8 9 10  5 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  6 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10  7 The World Health Organization (WHO) 1 2 3 4 5 6 7 8 9 10  8 Regional development banks 1 2 3 4 5 6 7 8 9 10  9 Thailand’s Central Bank 1 2 3 4 5 6 7 8 9 10  10 International private sector 1 2 3 4 5 6 7 8 9 10  11 Domestic private sector 1 2 3 4 5 6 7 8 9 10  12 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  13 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  14 Youth organizations 1 2 3 4 5 6 7 8 9 10  15 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence (e.g., 16 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 17 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other web- 18 1 2 3 4 5 6 7 8 9 10  based news, and information sources) 19 Academia 1 2 3 4 5 6 7 8 9 10  20 Independent organizations by the Constitution 1 2 3 4 5 6 7 8 9 10  21 Judicial system 1 2 3 4 5 6 7 8 9 10  60 World Bank Group Country Opinion Survey 2022: Thailand SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Thailand? Not familiar Extremely at all familiar 1 The World Bank (IBRD/IDA) 1 2 3 4 5 6 7 8 9 10 The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10 Bank Group’s private sector arm To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Thailand? Strongly Strongly Don't disagree agree know Overall, the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in Thailand The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Thailand B4. Overall, please rate your impression of the effectiveness of these organizations in Thailand. Not effective Very Don't at all effective know 1 The World Bank (IBRD/IDA) 1 2 3 4 5 6 7 8 9 10  The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10  Bank Group’s private sector arm B5. To what extent does the World Bank Group’s work help to achieve development results in Thailand? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in Thaila- nd? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Thailand? (Select only 1 response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 61 World Bank Group Country Opinion Survey 2022: Thailand SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Thailand, which activity do you VALUE the most? (Choose no more than 2) 1 Implementation support 2 Bringing together different groups of stakeholders 3 Mobilizing third party financial resources 4 Global advocacy 5 Formal policy advice, studies, analyses 6 Development partner coordination 7 Financial resources 8 Data and statistics 9 Capacity development related to World Bank Group supported projects 10 Technical assistance/knowledge Informal advice that World Bank Group’s staff provides (e.g., memos, short evidence notes, informal 11 discussions and emails) 12 Promoting knowledge sharing 13 Other (please specify): ________________________ B9. When thinking about how the World Bank Group can have the most impact on development results in Thailand, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Thailand? (Choose no more than 5) Data governance (e.g., big data, open data) and 1 Agriculture and rural/community development 16 integrated national data system Infrastructure (e.g., roads, bridges, transportation, 2 17 Environmental sustainability (e.g., marine plastics) road safety) Digitalization, information and communications 3 18 Social protection (e.g., targeted social assistance) technology 4 Pollution 19 Disaster risk management 5 Household debt 20 Poverty reduction Gender equity (closing the gap between women 6 Urban and/or area-based development 21 and men, and boys and girls) Availability and sustainable management of water 7 Private sector development 22 and sanitation 8 Equality of opportunity (i.e., social inclusion) 23 Public debt 9 Energy transition (e.g., renewable energy) 24 Education (e.g., quality of education) 10 Natural resource management (water, forest, etc.) 25 Economic growth/Competitiveness Public sector governance/reform (i.e., government Global/regional integration (e.g., AEC, CLMVT, 11 26 effectiveness, public financial management, public CPTPP) expenditure, fiscal system reform) 12 Aging society and pension system reform 27 Trade and exports 13 Health sector reform 28 Job creation/employment 14 Public health emergency response (e.g., COVID-19) 29 Conflict resolution in Southern Thailand 15 Climate change (e.g., mitigation, adaptation) 30 Financial and capital market developments 62 World Bank Group Country Opinion Survey 2022: Thailand SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. What do you immediately think of when you hear about the IFC? (Choose no more than 3) 1 Investment bank 9 Thought leader 2 World Bank 10 Financial advisory solutions 3 Public-private partnerships 11 Venture capital 4 Impact investor 12 Asset manager 5 Innovation and entrepreneurship 13 None of the above 6 Private sector solutions 14 Don’t know 7 Multi-lateral financial institution 15 Other (please specify): ____________________ 8 Development institution 63 World Bank Group Country Opinion Survey 2022: Thailand SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Thailand solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in Thailand, in terms of each of the following? To no degree To a very significant Don't at all degree know C2 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C3 Being inclusive 1 2 3 4 5 6 7 8 9 10  C4 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  C5 Access to WBG staff and experts 1 2 3 4 5 6 7 8 9 10  C6 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  C7 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  C8 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  C9 Flexibility when circumstances change 1 2 3 4 5 6 7 8 9 10  C10 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Thailand with C11 1 2 3 4 5 6 7 8 9 10  respect C12 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development C13 1 2 3 4 5 6 7 8 9 10  partners To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group takes decisions quickly in C14 Thailand 1 2 3 4 5 6 7 8 9 10  The World Bank Group’s approvals and reviews are C15 done in a timely fashion 1 2 3 4 5 6 7 8 9 10  The World Bank Group’s conditions on its lending are C16 reasonable 1 2 3 4 5 6 7 8 9 10  C17 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank Group’s Environmental and Social C18 Framework requirements are reasonable 1 2 3 4 5 6 7 8 9 10  The World Bank Group insists on accountability C19 through its lending (e.g., performance-based 1 2 3 4 5 6 7 8 9 10  financing/resources tied to results) C20 The World Bank Group measures results effectively 1 2 3 4 5 6 7 8 9 10  Working with the World Bank Group increases C21 Thailand’s institutional capacity 1 2 3 4 5 6 7 8 9 10  64 World Bank Group Country Opinion Survey 2022: Thailand SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements about the World Bank Group in Thailand? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust C22 1 2 3 4 5 6 7 8 9 10  Funds, Program-for-Results) meet the needs of Thailand The World Bank Group meets Thailand’s needs for C23 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C24. To what extent do you believe that Thailand received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 65 World Bank Group Country Opinion Survey 2022: Thailand SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Thailand? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Public health emergency response (e.g., COVID-19) 1 2 3 4 5 6 7 8 9 10  Infrastructure (e.g., roads, bridges, transportation, road 2 1 2 3 4 5 6 7 8 9 10  safety) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Energy transition (e.g., renewable energy) 1 2 3 4 5 6 7 8 9 10  5 Job creation/employment 1 2 3 4 5 6 7 8 9 10  6 Natural resource management (water, forest, etc.) 1 2 3 4 5 6 7 8 9 10  7 Global/regional integration (e.g., AEC, CLMVT, CPTPP) 1 2 3 4 5 6 7 8 9 10  8 Aging society and pension system reform 1 2 3 4 5 6 7 8 9 10  9 Poverty reduction 1 2 3 4 5 6 7 8 9 10  10 Public debt 1 2 3 4 5 6 7 8 9 10  11 Urban and/or area-based development 1 2 3 4 5 6 7 8 9 10  12 Health sector reform 1 2 3 4 5 6 7 8 9 10  13 Pollution 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural/community development 1 2 3 4 5 6 7 8 9 10  15 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  16 Conflict resolution in Southern Thailand 1 2 3 4 5 6 7 8 9 10  17 Environmental sustainability (e.g., marine plastics) 1 2 3 4 5 6 7 8 9 10  Availability and sustainable management of water and 18 1 2 3 4 5 6 7 8 9 10  sanitation 19 Education (e.g., quality of education) 1 2 3 4 5 6 7 8 9 10  Digitalization, information and communications 20 1 2 3 4 5 6 7 8 9 10  technology 21 Economic growth/Competitiveness 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 22 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 23 Trade and exports 1 2 3 4 5 6 7 8 9 10  24 Social protection (e.g., targeted social assistance) 1 2 3 4 5 6 7 8 9 10  25 Household debt 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  Gender equity (closing the gap between women and 27 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 28 Disaster risk management 1 2 3 4 5 6 7 8 9 10  Data governance (e.g., big data, open data) and 29 1 2 3 4 5 6 7 8 9 10  integrated national data system 30 Financial and capital market developments 1 2 3 4 5 6 7 8 9 10  66 World Bank Group Country Opinion Survey 2022: Thailand SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D2. How effectively does the World Bank Group support Thailand’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource mobilization 1 1 2 3 4 5 6 7 8 9 10  systems in the Government (e.g., tax collection) To develop better and stronger data collection/ analytics 2 1 2 3 4 5 6 7 8 9 10  systems within the Government 67 World Bank Group Country Opinion Survey 2022: Thailand SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Thailand, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation Are source of relevant information on global good E4 1 2 3 4 5 6 7 8 9 10  practices E5 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E6 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Thailand’s specific development E7 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 68 World Bank Group Country Opinion Survey 2022: Thailand SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THAILAND F1. Which of the following SHOULD the WBG do to improve its advice and guidance in Thailand? (Choose no more than 3) 1 Provide more real-time advice and guidance 2 Provide more adequate data/knowledge/statistics on your country’s economy 3 Be more sensitive toward political and social realities 4 Incorporate more innovative technologies into its work and support 5 Increase the level of country specific expertise 6 More public disclosure of its work 7 Be more willing to criticize government policies and reform efforts 8 Increase emphasis on capacity development 9 Be less influenced by developed countries and their priorities 10 Other (please specify): _________________________________________________ F2. In addition to its regular relations, which THREE of the following should the World Bank Group collaborate with more in Thailand? (Choose no more than 3) 1 Parliament 8 Faith-based organizations 2 Beneficiaries 9 Development partners 3 The executive branch 10 Private sector 4 Media 11 Youth/university groups 5 Local government 12 Private foundations 6 Academia/think tanks/research institutes 13 Other (please specify): _____________________ 7 NGOs 14 Don’t know F3. Which THREE areas below would benefit most from the World Bank Group’s support to help ensure that Thailand has fair and equitable access to the vaccines necessary to alter the course of the COVID-19 pandemic? (Choose no more than 3) 1 Support the distribution of vaccines 2 Support community and stakeholder engagement to address misinformation and stigma 3 Assess country’s readiness for vaccine distribution 4 Help to strengthen health systems 5 Support the purchase of vaccines 6 Training health workers 7 Other (please specify): ________________________________________ 69 World Bank Group Country Opinion Survey 2022: Thailand SECTION G: COMMUNICATION AND INFORMATION SHARING G1. Which would you say are your MAIN sources of news about economic and social development issues in Thailand? (Choose no more than 3) 1 Local television 10 Websites/apps of international TV 2 International television 11 Websites/apps of local radio companies 3 Local radio news programs or bulletins 12 Websites/apps of international radio companies 4 International radio news programs or bulletins 13 Websites/apps of local newspapers/magazines Websites/apps of international newspapers/ 5 Printed local newspapers 14 magazines Social media (e.g., Facebook, Twitter, YouTube, 6 Printed international newspapers 15 Telegram, TikTok) 7 Printed local periodicals 16 Blogs 8 Printed international periodicals 17 Other (please specify): ____________________ 9 Websites/apps of local TV G2. How would you prefer to obtain information about the World Bank Group and its work? (Choose no more than 3) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 6 written materials face meetings/discussions) 2 e-Newsletters 7 World Bank Group’s website World Bank Group’s seminars/workshops/ Webinars or online events hosted by the World Bank 3 8 conferences Group 4 World Bank Group’s blogs Interviews and press conferences for the Thailand’s 9 5 World Bank Group’s social media media G3. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only 1 response) 1 High speed/WiFi 2 Dial-up G4. What do you use primarily when visiting a World Bank Group website? (Select only 1 response) 1 Mobile 2 Computer/laptop 3 I never visit the WBG websites 70 World Bank Group Country Opinion Survey 2022: Thailand SECTION G: COMMUNICATION AND INFORMATION SHARING G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     Attended/participated in a webinar or online event hosted by the 6     WBG 7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     71 World Bank Group Country Opinion Survey 2022: Thailand SECTION H: BACKGROUND INFORMATION H1. Please identify the primary specialization of your work. (Select only 1 response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H2. What’s your gender? 1 Female 2 Male H3. Within your organization, would you describe yourself as …. 1 Junior level 2 Mid-level staff 3 Mid-level decision-maker / manager 4 Senior level H4. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H5. Which best represents your geographic location? 1 Bangkok and vicinity 2 Northern Thailand 3 Northeastern Thailand 4 Southern Thailand 5 Central Thailand Thank you for completing the survey! 72