World Bank Group Country Opinion Survey 2022: Jordan CAR COS FY17 Report (Final).docx f FY 2022 Jordan Country Opinion Survey Report THE WORLD BANK GROUP Strategic Insights Group 1 September 2022 World Bank Group Country Opinion Survey 2022: Jordan Acknowledgements The Jordan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Strategic Insights Group (SI), led by Jose De Buerba (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. SI acknowledges the significant contribution from the Jordan country team and independent fielding agency MMIS Management Consultants. In particular, SI is grateful for the support from Nabeel Faud Nazhat Darweesh (External Affairs Officer) who coordinated the survey related activities from Amman, Jordan. 1 World Bank Group Country Opinion Survey 2022: Jordan Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................4 III. Demographics of the Sample.......................................................5 IV. Overall Context ...........................................................................9 V. Overall Attitudes Toward the World Bank Group ......................14 VI. World Bank Group’s Support in Development Areas .................19 VII. World Bank Group’s Work and Engagement on the Ground .....21 VIII. World Bank Group’s Knowledge and Instruments .....................24 IX. The Future Role of the WBG in Jordan ......................................27 X. Communication and Outreach ..................................................31 XI. Appendices ................................................................................33 JORDAN 2 World Bank Group Country Opinion Survey 2022: Jordan I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Jordan perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Jordan ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to July 2022, 385 stakeholders of the WBG in Jordan were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Royal Hashemite Court, office of the Prime Minister, office of a Minister, office of a member of Parliament/Legislative body, employees of ministries/ ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; professional/trade associations; faith-based groups; youth groups; academia/research institutes/think tanks; and the media. A total of 147 stakeholders participated in the survey (38% response rate). Respondents received the questionnaire link via email and they completed it online via the Qualtrics platform. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B and C present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2022: Jordan II. Methodology (continued) The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 27%, N=85). Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. The distribution of respondent samples from the FY’16 and FY’22 Country Surveys used in the year comparisons analyses are listed in the table below. This year’s survey saw an increased outreach to and response from bilateral/multilateral agencies and the media, but a decrease in responding from academia and private sector. These differences in stakeholder composition among survey respondents need to be taken into account when interpreting the results of the past-year comparison analyses. Distribution Percentage of Respondents FY 2016 FY 2022 Royal Hashemite Court; Office of the Prime Minister; Office 4% 3% of a Minister Government Institutions (includes employees of ministries, PMUs/Consultants on WBG-supported projects, 22% 20% independent government institutions) Local Government Office or Staff 1% 5% Bilateral/Multilateral Agency 3% 18% Civil Society (includes NGOs/CBOs, private foundations, 24% 22% professional/trade associations, and faith-based groups) Private Sector (includes private sector organization and 22% 11% financial sector/private banks) Academia/Research Institute/Think Tank 13% 5% Media 3% 15% Other 10% 0% Total Number of Respondents 79 147 4 World Bank Group Country Opinion Survey 2022: Jordan III. Demographics of the Sample Current Affiliation ▪ Note that for further analyses, some respondent groups were combined.1 1 The small number of respondents from PMU/Consultants working on WBG projects were combined with employees of ministries; respondents from independent government institutions and state-owned enterprises were combined as “Other Government Institutions”; respondents from bilateral agencies were combined with those from multilateral agencies; the small number of respondents from the financial sector/private banks were combined with those from private sector organizations; the few respondents from private foundations were combined with NGO/community-based organizations as a “Civil Society” category. Unfortunately, there were too few respondents from the Royal Hashemite Court or the Office of a Minister to be included in the stakeholder group comparisons. 5 World Bank Group Country Opinion Survey 2022: Jordan III. Demographics of the Sample (continued) Area of Primary Specialization 6 World Bank Group Country Opinion Survey 2022: Jordan III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 7 World Bank Group Country Opinion Survey 2022: Jordan III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey reported statistically similar ratings of familiarity with the WBG (mean rating = 6.7) as respondents in the FY’16 survey (mean rating = 6.5). ▪ Collaboration: Respondents who collaborate with the WBG reported significantly higher levels of familiarity with the work of the WB compared to respondents who do not collaborate (mean familiarity of collaborators = 7.4; mean familiarity of non- collaborators = 5.6). ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WB were significantly, strongly correlated with their ratings for the WB’s overall effectiveness in Jordan, and significantly, moderately correlated with their agreement that the WBG plays a relevant role in Jordan’s development and the extent to which the WBG’s work helps to achieve development results in Jordan. 8 World Bank Group Country Opinion Survey 2022: Jordan IV. Overall Context Headed in the Right Direction Perceptions of Economic Opportunity 9 World Bank Group Country Opinion Survey 2022: Jordan IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the FY’16 Country Survey indicated that the most important development priorities in Jordan were “public sector governance/reform” (41%), “job creation/employment” (31%), “private sector development” (24%), “economic growth” (23%), “poverty reduction” (19%). Of note, “education” significantly elevated this year to the #3 development priority (41% vs. 16% in FY’16). Similarly, “food security” became much more of a concern, emerging among the top 5 development priority this year (31% vs. 4% in FY’16). 10 World Bank Group Country Opinion Survey 2022: Jordan IV. Overall Context (continued) Trust in Institutions 11 World Bank Group Country Opinion Survey 2022: Jordan IV. Overall Context (continued) Attributions for Successful Reform 12 World Bank Group Country Opinion Survey 2022: Jordan IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts ▪ Year comparison: Respondents in the FY’16 Country Survey indicated that the primary reasons for slow/failed reform in Jordan were “the Government works inefficiently” (39%), “there is not an adequate level of citizen/civil society participation” (32%), “the WBG is not sensitive enough to political/social realities on the ground” (32%), “reforms are not well thought out in light of country challenges” (31%), “political pressures and obstacles” (31%), and “lack of/inadequate levels of capacity in Government” (27%). 13 World Bank Group Country Opinion Survey 2022: Jordan V. Overall Attitudes toward the World Bank Group Overall Effectiveness of the World Bank Achieving Development Results (Indicator Question) 14 World Bank Group Country Opinion Survey 2022: Jordan V. Overall Attitudes toward the World Bank Group (continued) Influence on Jordan’s Development Agenda (Indicator Question) WBG Staff Preparedness 15 World Bank Group Country Opinion Survey 2022: Jordan V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who indicated that they collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-four COS indicator questions (mean rating = 6.9) compared to respondents who do not collaborate with the WBG (mean rating = 5.9). Responses for individual indicator questions by collaboration can be found in Appendix C (page 59). ▪ Stakeholder groups: Respondents from bilateral/multilateral agency had the highest mean ratings for the aggregated responses to the twenty-four COS indicator questions whereas respondents from other government institutions and academia had lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 47). 16 World Bank Group Country Opinion Survey 2022: Jordan V. Overall Attitudes toward the World Bank Group (continued) WBG’s Primary Mission 17 World Bank Group Country Opinion Survey 2022: Jordan V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the FY’16 Country Survey indicated that the WBG’s greatest values to Jordan were “financial resources” (41%), “policy advice, studies, analyses” (39%), and “technical assistance” (31%). 18 World Bank Group Country Opinion Survey 2022: Jordan VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas2 2Note in Appendix A (page 34), that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 19 World Bank Group Country Opinion Survey 2022: Jordan VI. World Bank Group’s Support in Development Areas(continued) Effectiveness of WBG’s Support in Sectoral Areas 20 World Bank Group Country Opinion Survey 2022: Jordan VII. World Bank Group’s Work and Engagement on the Ground Support in Creating Economic Growth Helping the Poorest 21 World Bank Group Country Opinion Survey 2022: Jordan VII. WBG’s Work and Engagement on the Ground (continued) The World Bank Group’s Work in Jordan Overall Perceptions 22 World Bank Group Country Opinion Survey 2022: Jordan VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner 23 World Bank Group Country Opinion Survey 2022: Jordan VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting Jordan’s Knowledge Needs (Indicator Question) 24 World Bank Group Country Opinion Survey 2022: Jordan VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 25 World Bank Group Country Opinion Survey 2022: Jordan VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities Meeting Jordan’s Needs for Financial Instruments (Indicator Question) 26 World Bank Group Country Opinion Survey 2022: Jordan IX. The Future Role of the World Bank Group in Jordan Making the World Bank Group of Greater Value 27 World Bank Group Country Opinion Survey 2022: Jordan IX. The Future Role of the WBG in Jordan (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’16 Country Survey indicated that the WBG should collaborate more with “private sector” (46%), followed by “NGOs/Community-based organizations” (25%), and “academia/think tanks/research institutes” (25%) to ensure better development results in Jordan. 28 World Bank Group Country Opinion Survey 2022: Jordan IX. The Future Role of the WBG in Jordan (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the FY’16 Country Survey indicated that the WBG should focus its resources on “economic growth” (37%), “public sector governance/reform” (32%), “job creation/employment” (27%), and “education” (24%). Of note, “water and sanitation” and “food security” emerged as much greater priorities for the WBG’s focus this year compared to the FY’16 survey (3.6% and 0%, respectively in FY’16). 29 World Bank Group Country Opinion Survey 2022: Jordan IX. The Future Role of the WBG in Jordan (continued) Support Related to Socio-Economic Impact of Refugee Crisis 30 World Bank Group Country Opinion Survey 2022: Jordan X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see appendix B (page 47) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the FY’16 Country Survey indicated that they got most of their information about economic and social development issues in Jordan from the “Internet” (71%), followed by “local newspapers” (34%), and “social media” (29%). 31 World Bank Group Country Opinion Survey 2022: Jordan X. Communication and Outreach (continued) Note: When considering communication methods for the World Bank Group’s future outreach, please see Appendix A (page 34) for reported frequency of interactions with key forms of World Bank Group communications. Preferred Information Sources ▪ Year comparison: Respondents in the FY’16 Country Survey indicated that they would prefer to receive information from the WBG through “WBG’s seminars/workshops/ conferences” (34%), “direct contact with WBG” (33%), “e-Newsletters” (30%), and “WBG’s publications and other written materials” (29%). 32 World Bank Group Country Opinion Survey 2022: Jordan XI. Appendices A. Responses to All Questions Across All Respondents ..................... 34 B. Responses to Selected Questions by Stakeholder Groups ............ 47 C. Indicator Questions as a Function of Exposure to the WBG .......... 59 D. Jordan FY 2022 COS Questionnaire ............................................... 60 JORDAN 33 World Bank Group Country Opinion Survey 2022: Jordan Appendix A: Responses to All Questions across All Respondents (N=147) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). Background Information 1. Which of the following best describes your current affiliation? Percentage of Respondents (Select only 1 response) (N=147) NGO/Community Based Organization 21.8% Media (press, radio, TV, web, etc.) 15.0% Employee of Ministry, Ministerial Department, Implementation Agency 11.6% Bilateral Agency (e.g., embassy, diplomatic, military) 11.6% Private Sector Organization 9.5% Multilateral Agency (UN, regional development bank) 6.8% Academia/Research Institute/Think Tank 5.4% Local Government Office or Staff 4.8% Independent Government Institution 4.1% State-Owned Enterprise 2.7% Project Management Unit (PMU) overseeing implementation of WBG 2.0% project/Consultant/Contractor working on WBG supported project/program Royal Hashemite Court 1.4% Office of a Minister 1.4% Financial Sector/Private Bank 1.4% Private Foundation 0.7% Office of the Prime Minister 0.0% Office of a member of Parliament/Legislative body 0.0% Judicial System (e.g., courts) 0.0% Professional/Trade association 0.0% Faith-Based Group 0.0% 2. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, MIGA, ICSID) in your Jordan? (N=147) Yes 62.6% No 37.4% 3. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Jordan? (Select only ONE response) (N=92) The World Bank (IBRD) 79.3% The International Finance Corporation (IFC) 19.6% The Multilateral Investment Guarantee Agency (MIGA) 1.1% International Centre for Settlement of Investment Disputes (ICSID) 0.0% A. Overall Context (continued) Percentage of Respondents 1. In general, would you say that Jordan is headed in ... ? (N=146) The right direction 40.4% The wrong direction 23.3% Not sure 36.3% 34 World Bank Group Country Opinion Survey 2022: Jordan A. Overall Context (continued) Percentage of Respondents 2. Do you think that economic opportunity for citizens in Jordan is … ? (N=146) Increasing 21.2% Decreasing 45.2% Staying about the same 33.6% Percentage of Respondents 3. Please identify which of the following development priorities you consider (Responses Combined; the most important in Jordan. (Choose no more than 5) N=147) Job creation/employment 49.7% Economic growth 43.5% Education 41.5% Public sector governance/reform 36.1% Food security 31.3% Poverty reduction 25.2% Energy 23.1% Water and sanitation 21.8% Private sector development 19.7% Health 17.0% Transport (e.g., roads, bridges, transportation) 15.6% Agriculture and rural development 15.6% Social protection (e.g., pensions, targeted social assistance) 14.3% Promoting economic opportunities for women 14.3% Gender equity 13.6% Youth engagement 11.6% Equality of opportunity (i.e., social inclusion) 11.6% Debt management 10.2% Environment and natural resource management 9.5% Climate change (e.g., mitigation, adaptation) 9.5% Streamlining Public-Private Partnerships in development projects 9.5% Trade and exports 8.8% Information and communications technology 6.1% Municipal/local development 5.4% Refugee response 5.4% Global/regional cooperation 4.8% Finance and competitiveness 4.1% COVID-19 emergency health response 1.4% 35 World Bank Group Country Opinion Survey 2022: Jordan A. Overall Context (continued) A4a. When economic and/or social reforms have been successful in Jordan, Percentage of Respondents which of the following would you attribute this to? (Choose no more than 4) (Responses Combined; N=146) Capacity in the government/institutions for implementation 57.5% Design of reform fits country challenges 54.8% Effective monitoring and oversight of progress/results 54.8% Private sector participation in design 53.4% Continuous support to reform, across several governments 37.0% Sufficient citizen/civil society participation in the reform process 36.3% Coordination between international partners to support reforms 34.2% Adaptive project management approaches that allow for gradual improvement of 28.8% decisions and practices by learning from intermediate results Other 2.7% A4b. When economic and/or social reform efforts fail or are slow to show results in Jordan, which of the following would you attribute this to? (Choose Percentage of Respondents no more than 4) (Responses Combined; N=147) Frequent changes of Government leadership and lack of continued commitment 65.3% Lack of monitoring and oversight of progress/results 61.9% Inadequate capacity in the government/institutions for implementation 61.2% Reforms are not well designed based on country challenges 57.1% Corruption 49.0% Inadequate private sector participation 29.9% Inadequate citizen/civil society participation in the reform process 25.2% Inadequate coordination between international partners to support reforms 17.7% Other 4.1% 5. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national government 141 5 5.23 2.66 2. Parliament 135 8 3.65 2.34 3. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 139 3 6.34 2.22 4. The World Bank Group* 138 6 6.59 2.24 5. The International Monetary Fund 130 12 5.68 2.51 6. The United Nations (UN) 135 7 6.00 2.40 7. The World Health Organization (WHO) 131 13 6.36 2.32 8. International private sector companies 134 8 5.90 2.20 9. Domestic/local private sector companies 137 3 5.85 2.22 10. International civil society (e.g., NGOs, CBOs) 139 3 6.09 2.21 11. Domestic/local civil society (e.g., NGOs, CBOs) 134 5 6.05 2.2 12. Domestic/local traditional media and their web presence (e.g., newspapers, 132 6 4.90 2.37 TV stations, radio) 13. International media and their web presence 134 4 5.65 2.12 14. Web based media (i.e., blogs, social media, other web-based news, and 133 6 5.34 2.24 information sources) 36 World Bank Group Country Opinion Survey 2022: Jordan B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Jordan? Familiarity (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. The World Bank (IBRD/IDA)* 144 n/a 6.69 2.27 2. The International Finance Corporation (IFC) 140 n/a 5.70 2.59 3. The Multilateral Investment Guarantee Agency (MIGA) 140 n/a 4.03 2.64 4. International Centre for Settlement of Investment Disputes (ICSID) 136 n/a 3.32 2.44 2. What do you see as the primary mission/objective of the World Bank Group Percentage of Respondents in Jordan (Choose no more than 2) (N=144) Provide financing support to Jordan to support development and growth 44.4% Support and advocate economic reforms 38.2% Provide analytics, knowledge, and technical assistance on development issues 25.7% Promote inclusive development and shared prosperity 22.2% Support Government capacities 15.3% Poverty reduction 13.9% Support the Jordanian people 9.7% Promote private sector development 6.9% Build or rehabilitate infrastructure 6.9% Expand and improve service delivery 6.3% Other 2.8% To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 3. Overall, the World Bank Group currently plays a relevant role in development 137 4 6.80 2.35 in Jordan* 4.The World Bank Group’s work is aligned with what I consider the development 134 4 6.46 2.34 priorities for Jordan* 5. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Jordan. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. The World Bank (IBRD/IDA) 131 9 6.49 2.24 2. The International Finance Corporation (IFC) 107 30 5.99 2.17 3. The Multilateral Investment Guarantee Agency (MIGA) 70 64 5.24 2.20 4. International Centre for Settlement of Investment Disputes (ICSID) 64 66 4.84 2.23 Achieving Development Results N DK Mean SD 6.To what extent does the World Bank Group’s work help to achieve development results in Jordan?* (1-To no degree at all, 10-To a very significant 133 7 6.32 2.16 degree) Influencing the Development Agenda N DK Mean SD 7.To what extent does the World Bank Group influence the development agenda 128 8 6.86 2.16 in Jordan?* (1-To no degree at all, 10-To a very significant degree) 37 World Bank Group Country Opinion Survey 2022: Jordan B. Overall Attitudes toward the World Bank Group(continued) 8. To what extent do you believe that the World Bank Group’s work and support helps create economic growth in Jordan (directly or indirectly) and jobs Percentage of Respondents that Jordanians would aspire to have? (Select only 1 response) (N=139) To a fully sufficient degree 5.0% To a somewhat sufficient degree 45.3% To a somewhat insufficient degree 31.7% To a very insufficient degree 5.8% Don’t know 12.2% 9. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support helps the poorest in Jordan? (Select only 1 response) (N=139) To a fully sufficient degree 4.3% To a somewhat sufficient degree 29.7% To a somewhat insufficient degree 39.1% To a very insufficient degree 15.2% Don’t know 11.6% 10. When thinking about the World Bank Group’s role in Jordan, which activity Percentage of Respondents do you VALUE the most? (Choose no more than 2) (Responses Combined; N=138) Financial resources 28.3% Formal policy advice, studies, analyses 24.6% Technical assistance 24.6% Capacity building support 23.2% Support for implementation of projects 17.4% Mobilizing financial resources 15.2% Helping on difficult global development issues such as climate change or gender 13.8% equality Data and statistics 13.8% Supporting private sector investment 8.7% Donor coordination 7.2% Informal advice that World Bank Group’s staff provides 6.5% Promoting knowledge sharing between Jordan and other countries 5.1% Bringing together different groups of stakeholders 2.9% Other 2.2% 38 World Bank Group Country Opinion Survey 2022: Jordan B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about how the World Bank Group can have the most impact on development results in Jordan, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Percentage of Respondents Jordan? (Choose no more than 5) (Responses Combined; N=137) Job creation/employment 51.1% Economic growth 40.1% Education 31.4% Public sector governance/reform 31.4% Poverty reduction 28.5% Water and sanitation 23.4% Food security 19.7% Agriculture and rural development 19.0% Transport (e.g., roads, bridges, transportation) 18.2% Private sector development 16.8% Energy 16.8% Health 16.8% Debt management 14.6% Social protection (e.g., pensions, targeted social assistance) 14.6% Finance and competitiveness 13.9% Promoting economic opportunities for women 13.1% Streamlining Public-Private Partnerships in development projects 13.1% Equality of opportunity (i.e., social inclusion) 12.4% Climate change (e.g., mitigation, adaptation) 11.7% Youth engagement 9.5% Gender equity 8.8% Refugee response 8.0% Municipal/local development 7.3% Trade and exports 7.3% Environment and natural resource management 6.6% Global/regional cooperation 4.4% Information and communications technology 4.4% COVID-19 emergency health response 1.5% 12. What do you immediately think of when you hear about the IFC? Percentage of Respondents (Choose no more than 3) (Responses Combined; N=137) World Bank 38.7% Multi-lateral financial institution 29.9% Development institution 29.2% Financial advisory solutions 27.0% Public-private partnerships 25.5% Private sector solutions 20.4% Investment bank 16.1% Impact investor 11.7% Innovation and entrepreneurship 10.9% Don’t know 4.4% None of the above 3.6% Thought leader 2.2% Venture capital 2.2% Asset manager 2.2% Other 0.0% 39 World Bank Group Country Opinion Survey 2022: Jordan C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Jordan solve its most complicated 121 9 7.07 1.88 development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Degree Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Collaboration with the private sector* 108 20 6.39 2.13 3. Being inclusive* 114 9 6.39 1.88 4. Straightforwardness and honesty* 117 10 6.74 2.21 5. Access to WBG staff and experts* 120 8 6.62 2.17 6. Being a long-term partner* 116 12 7.39 2.00 7. Responsiveness to needs* 119 9 6.45 2.06 8. Collaboration with the Government* 117 8 7.62 1.74 9. Flexibility when circumstances change* 110 16 6.86 2.14 10. Collaboration with civil society* 107 20 6.36 2.27 11. Treating clients and stakeholders in Jordan with respect* 120 7 7.73 1.80 12. Openness (sharing data and other information)* 119 8 7.07 2.09 13. Collaboration with other donors and development partners* 112 15 7.12 1.92 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 14. The World Bank Group takes decisions quickly in Jordan* 106 21 5.74 2.07 15. The World Bank Group’s approvals and reviews are done in a timely fashion 103 21 6.22 1.86 16. The World Bank Group’s conditions on its lending are reasonable 101 25 5.60 2.29 17. The World Bank Group disburses funds promptly 83 42 5.81 2.19 18. The World Bank Group’s Environmental and Social Framework requirements 102 24 6.44 1.98 are reasonable 19. The World Bank Group insists on accountability through its lending (e.g., 108 18 7.31 1.92 performance-based financing/resources tied to results) 20. The World Bank Group measures results effectively 108 18 6.82 2.17 21. Working with the World Bank Group increases Jordan’s institutional capacity 117 9 7.19 2.12 To what extent do you agree/disagree with the following statements about the World Bank Group in Jordan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 22. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results) meet the needs 116 10 6.01 2.03 of Jordan* 23. The World Bank Group meets Jordan’s needs for knowledge services (e.g., 115 10 6.57 2.06 research, analysis, data, technical assistance)* 40 World Bank Group Country Opinion Survey 2022: Jordan C. World Bank Group’s Work and Engagement on the Ground (continued) 24. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to Jordan in mitigating the socio-economic impacts of refugees in the country? (Choose no Percentage of Respondents more than 2) (Responses Combined; N=123) Employment generation and economic opportunities 65.0% Education sector infrastructure and services 24.4% Water sector infrastructure and services 21.1% Access to finance 14.6% Social inclusion/social cohesion 14.6% Health sector infrastructure and services 12.2% Debt management 11.4% Local/municipal development 10.6% Business development 9.8% Electricity sector infrastructure and services 7.3% Other 2.4% Don’t know 0.8% 41 World Bank Group Country Opinion Survey 2022: Jordan D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Jordan? (1-Not effective at all, 10- Very effective) N DK Mean SD 1. Economic growth 92 26 6.43 1.86 2. Transport (e.g., roads, bridges, transportation) 64 53 5.80 2.00 3. Private sector development 81 36 6.15 1.90 4. Energy 76 40 6.38 1.96 5. Job creation/employment 87 29 5.89 2.18 6. Environment and natural resource management 74 42 6.16 1.99 7. Global/regional cooperation 84 33 6.74 1.84 8. Stability and security 66 50 5.42 2.40 9. Poverty reduction 88 27 6.05 2.35 10. Gender equity 89 26 6.45 2.26 11. Debt management 69 45 5.90 2.41 12. Agriculture and rural development 67 50 5.84 2.44 13. Climate change (e.g., mitigation, adaptation) 73 43 6.44 2.05 14. COVID-19 emergency health response 76 40 7.13 1.98 15. Food security 69 43 6.20 2.23 16. Water and sanitation 67 43 6.25 1.83 17. Education 72 40 6.53 2.36 18. Information and communications technology 74 40 6.20 1.94 19. Finance and competitiveness 77 39 7.04 1.54 20. Public sector governance/reform 90 22 6.40 2.07 21. Trade and exports 63 48 5.79 2.24 22. Social protection (e.g., pensions, targeted social assistance) 71 42 6.21 2.33 23. Youth engagement 68 43 5.84 2.17 24. Equality of opportunity (i.e., social inclusion) 74 36 6.22 2.27 25. Promoting economic opportunities for women 92 22 6.16 2.25 26. Streamlining Public-Private Partnerships in development projects 80 32 6.36 2.15 27. Refugee response 82 31 6.77 2.01 E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=125) Weekly 14.4% Monthly 30.4% A few times a year 34.4% Rarely 14.4% Never 6.4% 42 World Bank Group Country Opinion Survey 2022: Jordan E. World Bank Group’s Knowledge Work and Activities (continued) In Jordan, to what extent do you believe that the World Bank Group’ s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 100 13 6.68 1.86 3. Include appropriate level of stakeholder involvement during preparation 98 10 6.49 1.89 4. Are source of relevant information on global good practices 104 8 7.35 1.69 5. Are adequately disseminated 100 11 6.68 2.09 6. Are translated enough into local language 87 25 6.60 2.27 7. Are adaptable to Jordan’s specific development challenges and country 96 15 6.76 1.96 circumstances* Overall Evaluations N DK Mean SD 8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 106 9 6.42 1.87 country?* (1-Not significant at all, 10-Very significant) 9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 106 7 7.15 1.78 technical quality) F. The Future Role of the World Bank Group in Jordan 1. Which of the following SHOULD the WBG do to improve its advice and Percentage of Respondents guidance in Jordan? (Choose no more than 3) (Responses Combined; N=124) Increase emphasis on capacity development 48.4% Be more willing to criticize government policies and reform efforts 41.1% Consult more broadly with civil society and the public 37.1% Increase the level of country specific expertise 33.1% Be more sensitive toward political and social realities 31.5% Provide more adequate data/knowledge/statistics on your country’s economy 23.4% Provide more real-time advice and guidance 22.6% More public disclosure of its work 20.2% Incorporate more innovative technologies into its work and support 13.7% Other 5.6% 2. In addition to its regular relations, which THREE of the following should the Percentage of Respondents World Bank Group collaborate with more in Jordan? (Choose no more than 3) (Responses Combined; N=123) NGOs/Civil society 41.5% Private sector 40.7% Academia/think tanks/research institutes 31.7% Local government 26.8% Youth/university groups 26.8% National government 25.2% Media 22.0% International partners 17.1% Parliament 12.2% WBG Project Beneficiaries 11.4% Private foundations 6.5% Don’t know 4.9% Other 0.8% 43 World Bank Group Country Opinion Survey 2022: Jordan G. Communication and Information Sharing 1. Which would you say are your MAIN sources of news about economic and Percentage of Respondents social development issues in Jordan? (Choose no more than 3) (Responses Combined; N=121) Social media (e.g., Facebook, Twitter, YouTube, Telegram, TikTok, Instagram) 42.1% Websites/apps of local TV 38.8% Websites/apps of international TV 27.3% Local television 25.6% Websites/apps of international newspapers/ magazines 24.0% Websites/apps of local newspapers/magazines 21.5% Printed local newspapers 17.4% Local radio news programs or bulletins 11.6% Printed international periodicals 11.6% International television 9.1% International radio news programs or bulletins 8.3% Other 7.4% Printed international newspapers 5.8% Websites/apps of local radio companies 5.8% Printed local periodicals 2.5% Websites/apps of international radio companies 2.5% Blogs 2.5% 2. How would you prefer to obtain information about the World Bank Group Percentage of Respondents and its work? (Choose no more than 3) (Responses Combined; N=123) e-Newsletters 56.9% World Bank Group’s seminars/workshops/ conferences 43.1% Direct contact with World Bank Group 41.5% World Bank Group’s publications and other written materials 31.7% World Bank Group’s social media 31.7% World Bank Group’s website 27.6% Webinars or online events hosted by the World Bank Group 13.8% Interviews and press conferences for the Jordan’s media 13.8% World Bank Group’s blogs 8.9% 3. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (Select only 1 response) (N=123) High speed/WiFi 87.0% Dial-up 13.0% 4. What do you use primarily when visiting a World Bank Group website? Percentage of Respondents (Select only 1 response) (N=122) Mobile 30.3% Computer/laptop 54.9% I never visit the WBG websites 14.8% 44 World Bank Group Country Opinion Survey 2022: Jordan G. Communication and Information Sharing (continued) Percentage of Respondents 5. Over the past SIX MONTHS, on average how often did N Every Every few Every Not at all you do any of the following related to the World Bank few days weeks few Group (WBG)? months Read, viewed or heard a story about the WBG in local media 119 21.8% 36.1% 30.3% 11.8% (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global 117 26.5% 27.4% 35.0% 11.1% media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post 112 16.1% 19.6% 27.7% 36.6% or tweet, liked, commented, shared, retweeted) Visited a WBG website (e.g., read a blog, used data) 117 19.7% 28.2% 34.2% 17.9% Attended an event/conference hosted by the WBG 113 7.1% 16.8% 45.1% 31.0% Attended/participated in a webinar or online event hosted 113 4.4% 11.5% 46.9% 37.2% by the WBG Read some or all of a WBG research paper or publication 114 11.4% 25.4% 49.1% 14.0% Met professionally with WBG staff 114 14.0% 28.9% 36.0% 21.1% Read a WBG e-newsletter 112 14.3% 21.4% 32.1% 32.1% H. Background Information 1. Please identify the primary specialization of your work. (Select only 1 Percentage of Respondents response) (N=123) Generalist (specialized in multiple sectors) 15.4% Education 10.6% Gender 9.8% Communications, public affairs 8.9% Social protection 7.3% Macroeconomics, fiscal management 6.5% Other 6.5% Governance, anti-corruption 5.7% Environment, natural resources 5.7% Transport 4.9% Energy 4.1% Jobs 2.4% Poverty 1.6% Health, nutrition 1.6% Agriculture, rural development 1.6% Digital development and technology (ICT) 1.6% Trade and competitiveness 1.6% Climate change 0.8% Tourism 0.8% Fragility, conflict, violence, refugees 0.8% Demographics, migration 0.8% Finance and markets 0.8% Water, sanitation 0% Urban development 0% Percentage of Respondents 2. What’s your gender? (N=122) Female 39.3% Male 60.7% 45 World Bank Group Country Opinion Survey 2022: Jordan H. Background Information (continued) Percentage of Respondents 3. Within your organization, would you describe yourself as …. (N=123) Junior level 1.6% Mid-level staff 8.1% Mid-level decision-maker / manager 47.2% Senior level 43.1% Percentage of Respondents 4. What’s your age? (N=120) 25 and under 0.0% 26-35 12.5% 36-45 35.0% 46-55 32.5% 56 and above 20.0% Percentage of Respondents 5. Which best represents your geographic location? (N=120) Amman Governorate 86.7% Irbid Governorate 3.3% Zarqa Governorate 3.3% Balqa Governorate 2.5% Mafraq Governorate 0.8% Madaba Governorate 0.8% Karak Governorate 0.8% Ma'an Governorate 0.8% Aqaba Governorate 0.8% 46 World Bank Group Country Opinion Survey 2022: Jordan Appendix B: Responses to Selected Questions by Stakeholder Groups  Employee of a Ministry/PMU/Consultant on WBG project N=20  Local Government N=7  Other Government Institution3 N=10  Bilateral/Multilateral Agency N=27  Private Sector Organization/Financial Sector/Private Bank (Private Sector) N=16  Civil Society4 N=33  Academia N=8  Media N=22 Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?* Employee of Bilateral/ Ministry/PMU/ Local Other Government Multilateral Private Percentage of Respondents Consultant Government Institution Agency Sector Civil Society Academia Media Yes 80.0% 71.4% 80.0% 85.2% 56.3% 45.5% 37.5% 50.0% No 20.0% 28.6% 20.0% 14.8% 43.8% 54.5% 62.5% 50.0% * Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Jordan?* (Select only 1 response) Employee of Bilateral/ Ministry/PMU/ Local Other Government Multilateral Private Percentage of Respondents Consultant Government Institution Agency Sector Civil Society Academia Media The World Bank (IBRD) 81.3% 80.0% 87.5% 91.3% 44.4% 80.0% 66.7% 72.7% The International Finance Corporation (IFC) 18.8% 0.0% 12.5% 8.7% 55.6% 20.0% 33.3% 27.3% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International Centre for Settlement of Investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disputes (ICSID) *Significantly different between stakeholder groups A. Overall Context In general, would you say that Jordan is headed in ... ? Employee of Bilateral/ Ministry/PMU/ Local Other Government Multilateral Private Percentage of Respondents Consultant Government Institution Agency Sector Civil Society Academia Media The right direction* 68.4% 71.4% 50.0% 37.0% 18.8% 36.4% 50.0% 22.7% The wrong direction 15.8% 0.0% 20.0% 22.2% 25.0% 30.3% 12.5% 31.8% Not sure 15.8% 28.6% 30.0% 40.7% 56.3% 33.3% 37.5% 45.5% * Significantly different between stakeholder groups 3 Includes the following categories: Independent Government Institution (N=6) and State-Owned Enterprise (N=4). 4 Includes the following categories: NGO/CSO (N=32), private foundation (N=1) 47 World Bank Group Country Opinion Survey 2022: Jordan A. Overall Context (continued) Please identify which of the following development priorities you consider the most important in Jordan. (Choose no more than 5) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media Economic growth 60.0% 28.6% 40.0% 37.0% 43.8% 33.3% 50.0% 54.5% Transport 30.0% 0.0% 0.0% 3.7% 12.5% 18.2% 12.5% 22.7% Private sector development 30.0% 14.3% 20.0% 22.2% 25.0% 9.1% 12.5% 22.7% Energy 40.0% 14.3% 10.0% 33.3% 31.3% 12.1% 12.5% 22.7% Job creation/employment 60.0% 28.6% 30.0% 66.7% 56.3% 30.3% 50.0% 63.6% Environment and natural resource management 10.0% 14.3% 0.0% 11.1% 6.3% 15.2% 12.5% 0.0% Global/regional cooperation 5.0% 14.3% 10.0% 11.1% 0.0% 0.0% 0.0% 4.5% Poverty reduction 20.0% 57.1% 20.0% 18.5% 12.5% 24.2% 37.5% 40.9% Gender equity 0.0% 0.0% 30.0% 25.9% 6.3% 21.2% 0.0% 9.1% Debt management 10.0% 14.3% 0.0% 11.1% 6.3% 6.1% 12.5% 22.7% Municipal/local development 0.0% 28.6% 10.0% 0.0% 6.3% 12.1% 0.0% 0.0% Health 15.0% 0.0% 20.0% 3.7% 12.5% 27.3% 25.0% 22.7% Agriculture and rural development 15.0% 14.3% 10.0% 3.7% 18.8% 24.2% 25.0% 13.6% Climate change 15.0% 0.0% 10.0% 22.2% 0.0% 9.1% 12.5% 0.0% COVID-19 emergency health response 0.0% 0.0% 10.0% 0.0% 0.0% 3.0% 0.0% 0.0% Food security 35.0% 28.6% 50.0% 22.2% 18.8% 30.3% 50.0% 36.4% Water and sanitation* 10.0% 14.3% 30.0% 48.1% 25.0% 15.2% 12.5% 4.5% Education 20.0% 28.6% 40.0% 33.3% 50.0% 54.5% 37.5% 54.5% Information and communications technology 5.0% 28.6% 0.0% 0.0% 18.8% 3.0% 12.5% 4.5% Finance and competitiveness 10.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 4.5% Public sector governance/reform 30.0% 14.3% 40.0% 33.3% 25.0% 48.5% 25.0% 45.5% Trade and exports 20.0% 0.0% 10.0% 7.4% 6.3% 9.1% 0.0% 9.1% Social protection* 10.0% 42.9% 40.0% 11.1% 0.0% 21.2% 12.5% 4.5% Youth engagement 0.0% 14.3% 10.0% 7.4% 12.5% 21.2% 25.0% 9.1% Equality of opportunity (i.e., social inclusion) 0.0% 28.6% 20.0% 14.8% 12.5% 15.2% 12.5% 4.5% Promoting economic opportunities for women 10.0% 14.3% 10.0% 7.4% 31.3% 18.2% 25.0% 9.1% Streamlining Public-Private Partnerships in 10.0% 0.0% 20.0% 7.4% 18.8% 9.1% 12.5% 4.5% development projects Refugee response* 0.0% 0.0% 10.0% 22.2% 0.0% 0.0% 0.0% 4.5% *Significantly different between stakeholder groups 48 World Bank Group Country Opinion Survey 2022: Jordan A. Overall Context (continued) When economic and/or social reforms have been successful in Jordan, which of the following would you attribute this to? (Choose no more than 4) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media Private sector participation in design 60.0% 42.9% 70.0% 33.3% 56.3% 53.1% 62.5% 63.6% Design of reform fits country challenges 65.0% 57.1% 70.0% 48.1% 31.3% 56.3% 62.5% 59.1% Coordination between international partners to 40.0% 57.1% 30.0% 48.1% 31.3% 21.9% 50.0% 22.7% support reforms Capacity in the government/institutions for 50.0% 85.7% 60.0% 81.5% 56.3% 56.3% 37.5% 27.3% implementation* Sufficient citizen/civil society participation in the 30.0% 0.0% 50.0% 22.2% 25.0% 56.3% 50.0% 40.9% reform process Continuous support to reform, across several 45.0% 57.1% 30.0% 25.9% 37.5% 28.1% 50.0% 50.0% governments Adaptive project management approaches that allow for gradual improvement of decisions and 25.0% 28.6% 20.0% 25.9% 18.8% 40.6% 37.5% 31.8% practices by learning from intermediate results Effective monitoring and oversight of 55.0% 28.6% 40.0% 55.6% 50.0% 56.3% 50.0% 68.2% progress/results Other 10.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 4.5% When economic and/or social reform efforts fail or are slow to take place in Jordan, which of the following would you attribute this to? (Choose no more than 4) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media Inadequate private sector participation 45.0% 14.3% 40.0% 22.2% 43.8% 15.2% 25.0% 36.4% Reforms are not well designed based on country 65.0% 42.9% 40.0% 51.9% 50.0% 84.8% 75.0% 36.4% challenges* Inadequate coordination between international 20.0% 14.3% 0.0% 40.7% 12.5% 15.2% 0.0% 9.1% partners to support reforms* Inadequate capacity in the 65.0% 57.1% 70.0% 88.9% 56.3% 42.4% 50.0% 50.0% government/institutions for implementation* Inadequate citizen/civil society participation in 10.0% 0.0% 50.0% 14.8% 6.3% 45.5% 37.5% 27.3% the reform process* Frequent changes of Government leadership and 55.0% 85.7% 70.0% 70.4% 68.8% 57.6% 75.0% 63.6% lack of continued commitment Corruption* 35.0% 57.1% 60.0% 22.2% 56.3% 51.5% 62.5% 72.7% Lack of monitoring and oversight of 65.0% 71.4% 50.0% 48.1% 50.0% 57.6% 75.0% 90.9% progress/results Other 5.0% 0.0% 0.0% 3.7% 0.0% 12.1% 0.0% 0.0% *Significantly different between stakeholder groups 49 World Bank Group Country Opinion Survey 2022: Jordan A. Overall Context (continued) Employee of Ministry/PMU/C Other Government Bilateral/ onsultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World Bank Group to do what is 19 6.95 7 8.00 9 6.00 25 7.16 15 6.87 31 5.90 8 6.50 20 6.20 right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Jordan? (1-Not familiar at all, 10-Extremely familiar) Employee of Ministry/PMU/C Other Government Bilateral/ onsultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD/IDA) 20 7.10 7 7.43 10 6.50 26 7.12 16 6.56 31 6.00 8 5.88 22 6.91 The International Finance Corporation (IFC), the World Bank 20 6.15 6 5.83 10 6.40 25 4.92 15 6.07 31 5.48 8 4.62 21 6.29 Group’s private sector arm The Multilateral Investment Guarantee Agency (MIGA) 20 3.95 6 5.67 10 4.60 25 3.24 15 3.93 30 3.77 8 3.25 22 4.86 International Centre for Settlement of Investment Disputes 19 2.95 6 4.67 9 3.00 25 2.96 15 3.00 29 3.45 8 3.12 21 3.81 (ICSID) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/PMU/C Other Government Bilateral/ onsultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, the World Bank Group currently plays a relevant role in 20 6.60 7 7.57 10 5.80 25 7.84 13 7.62 30 6.23 8 6.00 20 6.60 development in Jordan The World Bank Group’s work is aligned with what I consider the 19 6.26 6 6.83 10 6.00 24 7.17 14 7.29 30 5.87 8 6.25 19 6.63 development priorities for Jordan 50 World Bank Group Country Opinion Survey 2022: Jordan B. Overall Attitudes Toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Jordan. (1-Not effective at all, 10-Very effective) Employee of Ministry/PMU/C Other Government Bilateral/ onsultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD/IDA) 19 6.53 7 7.43 10 6.00 24 7.21 13 6.54 27 6.11 8 5.75 20 6.20 The International Finance Corporation (IFC) 16 6.12 5 6.20 6 6.17 14 6.07 14 6.07 24 5.79 7 5.00 19 6.16 The Multilateral Investment Guarantee Agency (MIGA) 8 5.12 6 6.83 5 4.80 4 6.00 8 4.62 14 5.36 6 5.00 17 4.94 International Centre for Settlement of Investment Disputes 7 5.86 4 6.00 6 4.17 4 6.00 7 3.43 14 5.07 5 4.40 15 4.67 (ICSID) Employee of Ministry/PMU/C Other Government Bilateral/ onsultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work help to 19 6.47 7 6.86 10 5.60 25 7.04 14 7.07 27 6.00 8 5.88 20 5.50 achieve development results in Jordan? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/PMU/C Other Government Bilateral/ onsultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group influence the 18 6.78 7 6.57 8 6.00 21 7.86 14 7.29 27 6.81 8 6.12 21 6.19 development agenda in Jordan? (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2022: Jordan B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Jordan, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Jordan? (Choose no more than 5) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media Economic growth 50.0% 33.3% 30.0% 40.0% 60.0% 32.1% 12.5% 47.6% Transport 25.0% 0.0% 20.0% 12.0% 13.3% 7.1% 37.5% 33.3% Private sector development 20.0% 0.0% 20.0% 16.0% 20.0% 14.3% 0.0% 23.8% Energy* 35.0% 50.0% 10.0% 20.0% 13.3% 7.1% 37.5% 0.0% Job creation/employment 50.0% 66.7% 20.0% 56.0% 40.0% 57.1% 62.5% 52.4% Environment and natural resource management 15.0% 16.7% 0.0% 8.0% 6.7% 7.1% 0.0% 0.0% Global/regional cooperation 5.0% 16.7% 0.0% 4.0% 0.0% 0.0% 0.0% 14.3% Poverty reduction* 35.0% 50.0% 10.0% 32.0% 6.7% 17.9% 37.5% 33.3% Gender equity 5.0% 0.0% 20.0% 16.0% 6.7% 10.7% 0.0% 4.8% Debt management* 25.0% 0.0% 0.0% 12.0% 20.0% 3.6% 0.0% 38.1% Municipal/local development 5.0% 33.3% 10.0% 0.0% 0.0% 14.3% 0.0% 9.5% Health 30.0% 0.0% 20.0% 8.0% 6.7% 25.0% 25.0% 9.5% Agriculture and rural development 20.0% 16.7% 50.0% 4.0% 20.0% 21.4% 25.0% 14.3% Climate change 15.0% 16.7% 20.0% 12.0% 20.0% 7.1% 12.5% 4.8% COVID-19 emergency health response 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 4.8% Food security * 30.0% 66.7% 40.0% 4.0% 6.7% 7.1% 25.0% 23.8% Water and sanitation 25.0% 33.3% 10.0% 32.0% 33.3% 14.3% 12.5% 19.0% Education* 15.0% 0.0% 20.0% 28.0% 26.7% 53.6% 62.5% 28.6% Information and communications technology 5.0% 16.7% 0.0% 0.0% 6.7% 0.0% 25.0% 4.8% Finance and competitiveness 10.0% 0.0% 10.0% 28.0% 13.3% 14.3% 0.0% 9.5% Public sector governance/reform 25.0% 0.0% 40.0% 28.0% 40.0% 46.4% 25.0% 23.8% Trade and exports 10.0% 0.0% 10.0% 8.0% 6.7% 14.3% 0.0% 0.0% Social protection 10.0% 33.3% 20.0% 20.0% 0.0% 25.0% 12.5% 4.8% Youth engagement 0.0% 0.0% 10.0% 8.0% 13.3% 10.7% 25.0% 14.3% Equality of opportunity 0.0% 0.0% 30.0% 8.0% 20.0% 10.7% 25.0% 19.0% Promoting economic opportunities for women* 5.0% 0.0% 40.0% 0.0% 26.7% 17.9% 25.0% 9.5% Streamlining Public-Private Partnerships in 10.0% 16.7% 20.0% 12.0% 20.0% 10.7% 0.0% 19.0% development projects Refugee response 5.0% 16.7% 20.0% 12.0% 6.7% 0.0% 12.5% 9.5% *Significantly different between stakeholder groups 52 World Bank Group Country Opinion Survey 2022: Jordan C. World Bank Group’s Work and Engagement on the Ground Employee of Ministry/PMU/C Other Government Bilateral/ onsultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Jordan solve 19 6.74 6 7.33 9 7.00 24 7.58 10 7.00 25 7.00 7 6.14 18 7.11 its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following? Employee of Ministry/PMU/ Other Government Bilateral/ Consultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Collaboration with the private sector 16 6.38 4 6.50 9 5.89 17 6.59 11 6.36 24 6.38 6 6.00 18 6.61 Being inclusive 14 6.21 4 5.75 9 5.89 22 6.64 10 6.40 25 6.68 7 5.86 19 6.53 Straightforwardness and honesty 18 6.56 5 6.60 9 6.33 22 6.91 9 7.44 26 6.58 7 6.14 19 7.16 Access to WBG staff and experts 18 6.89 5 7.80 9 6.56 23 7.00 10 7.00 25 6.12 7 5.43 20 6.40 Being a long-term partner 17 7.65 5 7.20 9 6.44 24 7.54 9 7.33 25 7.32 6 6.17 17 7.94 Responsiveness to needs 17 6.53 5 6.60 9 6.56 23 7.17 11 6.27 26 6.08 6 5.50 19 6.37 Collaboration with the Government 18 8.11 5 7.20 7 7.29 22 7.95 9 7.22 26 7.42 7 6.57 20 7.80 Flexibility when circumstances change 17 6.47 4 6.75 8 6.25 21 7.00 9 6.33 23 6.96 7 6.43 18 7.61 Collaboration with civil society 16 6.50 4 6.00 7 6.29 18 5.78 7 6.86 26 6.27 7 5.29 19 7.11 Treating clients and stakeholders in Jordan with respect 19 7.95 5 7.60 7 7.43 23 7.61 11 7.91 25 7.72 7 7.57 20 7.80 Openness (sharing data and other information) 18 7.22 5 6.60 8 6.88 21 6.52 12 6.83 25 7.44 7 6.29 20 7.65 Collaboration with other donors and development partners 16 7.50 5 7.20 8 7.00 24 6.79 8 7.12 23 6.91 7 6.86 18 7.56 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree/disagree with the following statement? (1- Strongly disagree, 10- Strongly agree) Employee of Ministry/PMU/ Other Government Bilateral/ Consultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group takes decisions quickly in Jordan 15 6.20 6 6.67 9 5.00 19 6.58 9 5.22 23 5.04 5 5.80 18 5.61 53 World Bank Group Country Opinion Survey 2022: Jordan C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in Jordan? (1- Strongly disagree, 10- Strongly agree) Employee of Ministry/PMU/ Other Government Bilateral/ Consultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial instruments meet the needs of 18 5.56 6 5.83 8 6.13 21 6.57 11 5.91 24 5.75 7 5.43 18 6.33 Jordan The World Bank Group meets Jordan’s needs for knowledge 19 6.00 4 6.25 9 6.00 21 7.48 10 6.20 24 6.50 7 6.00 18 6.94 services E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of Bilateral/ Ministry/PMU/ Local Other Government Multilateral Private Percentage of Respondents Consultant Government Institution Agency Sector Civil Society Academia Media Weekly* 0.0% 0.0% 10.0% 4.5% 23.1% 8.0% 0.0% 50.0% Monthly 21.1% 50.0% 50.0% 45.5% 7.7% 28.0% 0.0% 30.0% A few times a year* 42.1% 50.0% 10.0% 31.8% 15.4% 52.0% 71.4% 20.0% Rarely 36.8% 0.0% 20.0% 13.6% 23.1% 8.0% 14.3% 0.0% Never* 0.0% 0.0% 10.0% 4.5% 30.8% 4.0% 14.3% 0.0% *Significantly different between stakeholder groups In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/PMU/ Other Government Bilateral/ Consultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Are adaptable to Jordan’s specific development challenges and 13 6.46 5 6.80 8 6.12 18 6.83 8 6.50 20 7.30 5 7.20 16 6.38 country circumstances 54 World Bank Group Country Opinion Survey 2022: Jordan E. World Bank Group’s Knowledge Work and Activities (continued) Employee of Ministry/PMU/Con Other Government Bilateral/ sultant Local Government Institutions Multilateral Agency Private Sector Civil Society Academia Media N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 15 5.87 6 6.50 8 6.88 20 6.80 8 7.00 20 6.45 6 6.50 20 5.95 development results in your country? Overall, how would you rate the technical quality of the World 16 6.06 6 7.17 8 7.50 20 7.55 8 7.75 21 7.48 6 6.67 18 6.89 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) F. The Future Role of The World Bank Group in Jordan Which of the following SHOULD the WBG do to improve its advice and guidance in Jordan? (Choose no more than 3) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media Provide more adequate data/knowledge/ 16.7% 16.7% 10.0% 22.7% 23.1% 28.0% 14.3% 35.0% statistics on your country’s economy Increase emphasis on capacity development 66.7% 50.0% 60.0% 45.5% 30.8% 48.0% 42.9% 35.0% Be more sensitive toward political and social 27.8% 83.3% 50.0% 18.2% 23.1% 12.0% 57.1% 40.0% realities* Increase the level of country specific expertise 44.4% 33.3% 20.0% 36.4% 23.1% 40.0% 28.6% 20.0% More public disclosure of its work 22.2% 33.3% 30.0% 18.2% 23.1% 16.0% 14.3% 20.0% Be more willing to criticize government policies 22.2% 16.7% 30.0% 40.9% 53.8% 40.0% 14.3% 80.0% and reform efforts* Provide more real-time advice and guidance 16.7% 33.3% 20.0% 18.2% 7.7% 32.0% 57.1% 20.0% Consult more broadly with civil society and the 33.3% 0.0% 50.0% 18.2% 30.8% 60.0% 57.1% 40.0% public* Incorporate more innovative technologies into its 22.2% 16.7% 20.0% 22.7% 23.1% 4.0% 0.0% 5.0% work and support Other 0.0% 0.0% 0.0% 18.2% 7.7% 0.0% 14.3% 5.0% *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2022: Jordan F. The Future Role of The World Bank Group in Jordan (continued) In addition to its regular relations, which THREE of the following should the World Bank Group collaborate with more in Jordan? (Choose no more than 3) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media Media* 5.6% 33.3% 30.0% 9.1% 23.1% 8.3% 0.0% 70.0% NGOs/Civil society* 22.2% 16.7% 20.0% 45.5% 15.4% 87.5% 71.4% 30.0% Private sector* 61.1% 16.7% 50.0% 13.6% 61.5% 29.2% 14.3% 55.0% WBG Project Beneficiaries 11.1% 16.7% 0.0% 13.6% 0.0% 12.5% 14.3% 20.0% Local government* 50.0% 66.7% 40.0% 18.2% 7.7% 25.0% 14.3% 20.0% Parliament 11.1% 16.7% 10.0% 4.5% 15.4% 8.3% 0.0% 25.0% National government* 33.3% 66.7% 30.0% 27.3% 23.1% 4.2% 14.3% 20.0% Academia/think tanks/research institutes* 5.6% 16.7% 60.0% 27.3% 38.5% 37.5% 100.0% 15.0% Youth/university groups* 5.6% 50.0% 40.0% 18.2% 30.8% 33.3% 71.4% 20.0% International partners* 22.2% 0.0% 10.0% 45.5% 0.0% 8.3% 0.0% 15.0% Private foundations 5.6% 0.0% 0.0% 0.0% 7.7% 16.7% 0.0% 10.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% Don’t know 11.1% 0.0% 0.0% 13.6% 7.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 56 World Bank Group Country Opinion Survey 2022: Jordan G. Communication and Information Sharing Which would you say are your MAIN sources of news about economic and social development issues in Jordan? (Choose no more than 3) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media Local television 16.7% 66.7% 40.0% 10.0% 23.1% 33.3% 28.6% 15.0% International television 11.1% 33.3% 10.0% 5.0% 7.7% 12.5% 0.0% 0.0% Local radio news programs or bulletins 5.6% 16.7% 20.0% 0.0% 7.7% 20.8% 28.6% 10.0% International radio news programs or bulletins 5.6% 16.7% 10.0% 10.0% 0.0% 4.2% 0.0% 15.0% Printed local newspapers 0.0% 0.0% 30.0% 35.0% 15.4% 12.5% 14.3% 25.0% Printed international newspapers 0.0% 0.0% 10.0% 20.0% 0.0% 0.0% 0.0% 10.0% Printed local periodicals 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Printed international periodicals 16.7% 16.7% 0.0% 5.0% 15.4% 4.2% 14.3% 20.0% Websites/apps of local TV* 50.0% 50.0% 50.0% 0.0% 30.8% 50.0% 42.9% 50.0% Websites/apps of international TV 22.2% 33.3% 30.0% 20.0% 38.5% 29.2% 28.6% 25.0% Websites/apps of local radio companies 11.1% 16.7% 0.0% 5.0% 0.0% 0.0% 14.3% 10.0% Websites/apps of international radio companies 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 10.0% Websites/apps of local newspapers/magazines* 22.2% 0.0% 10.0% 50.0% 30.8% 12.5% 28.6% 5.0% Websites/apps of international newspapers/ 22.2% 16.7% 20.0% 50.0% 23.1% 20.8% 28.6% 10.0% magazines Social media* 38.9% 0.0% 70.0% 20.0% 61.5% 70.8% 42.9% 20.0% Blogs 0.0% 16.7% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Others 11.1% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 25.0% *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2022: Jordan G. Communication and Information Sharing (continued) How would you prefer to obtain information about the World Bank Group and its work? (Choose no more than 3) Employee of Bilateral/ Percentage of Respondents Ministry/PMU/ Local Other Government Multilateral Private (Responses combined) Consultant Government Institution Agency Sector Civil Society Academia Media World Bank Group’s publications and other 22.2% 33.3% 40.0% 40.9% 30.8% 33.3% 28.6% 25.0% written materials e-Newsletters 50.0% 33.3% 50.0% 45.5% 30.8% 66.7% 71.4% 85.0% World Bank Group’s seminars/workshops/ 55.6% 83.3% 40.0% 31.8% 38.5% 50.0% 28.6% 35.0% conferences World Bank Group’s blogs* 5.6% 16.7% 0.0% 9.1% 0.0% 0.0% 14.3% 30.0% World Bank Group’s social media* 11.1% 16.7% 30.0% 18.2% 61.5% 45.8% 57.1% 25.0% Direct contact with World Bank Group* 50.0% 66.7% 60.0% 45.5% 46.2% 50.0% 0.0% 15.0% World Bank Group’s website 22.2% 0.0% 30.0% 40.9% 23.1% 16.7% 57.1% 35.0% Webinars or online events hosted by the World 16.7% 16.7% 30.0% 18.2% 0.0% 8.3% 14.3% 10.0% Bank Group Interviews and press conferences for the Jordan’s 22.2% 16.7% 0.0% 9.1% 15.4% 0.0% 14.3% 35.0% media *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2022: Jordan Appendix C: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally collaborate/work with the World Bank Indicator Question Group in your country? Not collaborating with Collaborating with the the WBG WBG To what extent do you trust the World Bank Group to do 5.88 7.00 what is right? Overall, the World Bank Group currently plays a relevant 5.96 7.32 role in development in Jordan The World Bank Group’s work is aligned with what I 5.71 6.93 consider the development priorities for Jordan Overall, please rate your impression of the World Bank’s 5.71 6.95 effectiveness in Jordan. To what extent does the World Bank Group’s work help to 5.55 6.77 achieve development results in Jordan? To what extent does the World Bank Group influence the 6.18 7.28 development agenda in Jordan? Collaboration with the private sector 5.59 6.84 Being inclusive 5.76 6.75 Straightforwardness and honesty 6.14 7.08 Access to WBG staff and experts 5.70 7.09 Being a long-term partner 6.90 7.64 Responsiveness to needs 5.88 6.75 Collaboration with the Government 7.20 7.86 Flexibility when circumstances change 6.74 6.93 Collaboration with civil society 5.85 6.67 Treating clients and stakeholders in Jordan with respect 7.32 7.95 Openness (sharing data and other information) 6.74 7.25 Collaboration with other donors and development partners 6.97 7.19 The World Bank Group takes decisions quickly in Jordan 4.92 6.16 The World Bank Group’s financial instruments meet the 5.51 6.26 needs of Jordan The World Bank Group meets Jordan’s needs for knowledge 6.13 6.79 services Are adaptable to Jordan’s specific development challenges 6.55 6.85 and country circumstances Overall, how significant a contribution do you believe the 5.73 6.74 World Bank Group's knowledge work and activities make to Overall, how would you rate the technical quality of the 6.97 7.23 World Bank Group's knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 59 World Bank Group Country Opinion Survey 2022: Jordan Appendix D: Jordan FY22 COS Questionnaire World Bank Group Jordan Opinion Survey FY 2022 The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Jordan or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Jordan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Jordan. A local independent firm MMIS Management Consultants has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid in your responses to the survey. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. We ask you to please answer all questions on the very first page. If you prefer not to answer any question on other pages, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES, THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 60 World Bank Group Country Opinion Survey 2022: Jordan BACKGROUND INFORMATION Which of the following best describes your current affiliation? (Select only 1 response) Multilateral Agency (UN, regional development 1 Royal Hashemite Court 12 bank) 2 Office of the Prime Minister 13 Private Sector Organization 3 Office of a Minister 14 Financial Sector/Private Bank Private Foundation (e.g., Bill & Melinda Gates 4 Office of a member of Parliament/Legislative body 15 Foundation, Rockefeller Foundation) Employee of Ministry, Ministerial Department, 5 16 NGO/Community Based Organization Implementation Agency Project Management Unit (PMU) overseeing implementation of WBG project/ 6 17 Professional/Trade association Consultant/Contractor working on WBG supported project/program 7 Local Government Office or Staff 18 Faith-Based Group Independent Government Institution (i.e., regulatory 8 19 Youth Group agency, central bank/oversight institution) 9 Judicial System (e.g., courts) 20 Academia/Research Institute/Think Tank 10 State-Owned Enterprise 21 Media (press, radio, TV, web, etc.) 11 Bilateral Agency (e.g., embassy, diplomatic, military) 22 Other (please specify): _____________________ Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? (If you answered NO to this question, please proceed to the next page) 1 Yes 2 No If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work within Jordan? (Select relevant agency/agencies in response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 61 World Bank Group Country Opinion Survey 2022: Jordan SECTION A: OVERALL CONTEXT A1. In general, would you say that Jordan is headed in? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Jordan is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Please identify which of the following development priorities you consider the most important in Jordan. (Choose no more than 5) 1 Economic growth 15 COVID-19 emergency health response 2 Transport (e.g., roads, bridges, transportation) 16 Food security 3 Private sector development 17 Water and sanitation 4 Energy 18 Education 5 Job creation/employment 19 Information and communications technology 6 Environment and natural resource management 20 Finance and competitiveness Public sector governance/reform (i.e., government effectiveness, public financial 7 Global/regional cooperation 21 management, public expenditure, fiscal system reform) 8 Poverty reduction 22 Trade and exports Social protection (e.g., pensions, targeted 9 Gender equity 23 social assistance) 10 Debt management 24 Youth engagement 11 Municipal/local development 25 Equality of opportunity (i.e., social inclusion) 12 Health 26 Promoting economic opportunities for women Streamlining Public-Private Partnerships in 13 Agriculture and rural development 27 development projects 14 Climate change (e.g., mitigation, adaptation) 28 Refugee response 62 World Bank Group Country Opinion Survey 2022: Jordan SECTION A: OVERALL CONTEXT A4a. When economic and/or social reforms have been successful in Jordan, which of the following would you attribute this to? (Choose no more than 4) 1 Private sector participation in design 2 Design of reform fits country challenges 3 Coordination between international partners to support reforms 4 Capacity in the government/institutions for implementation 5 Sufficient citizen/civil society participation in the reform process 6 Continuous support to reform, across several governments Adaptive project management approaches that allow for gradual improvement of decisions and practices by 7 learning from intermediate results 8 Effective monitoring and oversight of progress/results 9 Other (please specify): ________________________________________ A4b. When economic and/or social reform efforts fail or are slow to show results in Jordan, which of the following would you attribute this to? (Choose no more than 4) 1 Inadequate private sector participation 2 Reforms are not well designed based on country challenges 3 Inadequate coordination between international partners to support reforms 4 Inadequate capacity in the government/institutions for implementation 5 Inadequate citizen/civil society participation in the reform process 6 Frequent changes of Government leadership and lack of continued commitment 7 Corruption 8 Lack of monitoring and oversight of progress/results 9 Other (please specify): ________________________________________ 63 World Bank Group Country Opinion Survey 2022: Jordan SECTION A: OVERALL CONTEXT A5. To what extent, do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national government 1 2 3 4 5 6 7 8 9 10 2 Parliament 1 2 3 4 5 6 7 8 9 10 3 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10 4 The World Bank Group 1 2 3 4 5 6 7 8 9 10 5 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10 6 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10 7 The World Health Organization (WHO) 1 2 3 4 5 6 7 8 9 10 8 International private sector companies 1 2 3 4 5 6 7 8 9 10 9 Domestic/local private sector companies 1 2 3 4 5 6 7 8 9 10 10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10 11 Domestic/local civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10 Domestic/local traditional media and their web presence 12 1 2 3 4 5 6 7 8 9 10 (e.g., newspapers, TV stations, radio) 13 International media and their web presence 1 2 3 4 5 6 7 8 9 10 Web based media (i.e., blogs, social media, other web- 14 1 2 3 4 5 6 7 8 9 10 based news, and information sources) 64 World Bank Group Country Opinion Survey 2022: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Jordan? Not familiar Extremely at all familiar 1 The World Bank (IBRD/IDA) 1 2 3 4 5 6 7 8 9 10 2 The International Finance Corporation (IFC) 1 2 3 4 5 6 7 8 9 10 3 The Multilateral Investment Guarantee Agency (MIGA) 1 2 3 4 5 6 7 8 9 10 International Centre for Settlement of Investment 4 1 2 3 4 5 6 7 8 9 10 Disputes (ICSID) B2. What do you see as the primary mission/objective of the World Bank Group in Jordan (Choose no more than 2) 1 Provide financing support to Jordan to support development and growth 2 Poverty reduction 3 Support Government capacities 4 Support the Jordanian people 5 Promote private sector development 6 Provide analytics, knowledge, and technical assistance on development issues 7 Support and advocate economic reforms 8 Promote inclusive development and shared prosperity 9 Expand and improve service delivery 10 Build or rehabilitate infrastructure 11 Other (please specify): ________________________________________ To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Jordan? Strongly Strongly Don't disagree agree know Overall, the World Bank Group currently plays a B3 relevant role in development in Jordan 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with what I B4 consider the development priorities for Jordan 1 2 3 4 5 6 7 8 9 10 B5. Overall, please rate your impression of the effectiveness of these organizations in Jordan. Not effective Very Don't at all effective know 1 The World Bank (IBRD/IDA) 1 2 3 4 5 6 7 8 9 10 2 The International Finance Corporation (IFC) 1 2 3 4 5 6 7 8 9 10 3 The Multilateral Investment Guarantee Agency (MIGA) 1 2 3 4 5 6 7 8 9 10 International Centre for Settlement of Investment 4 1 2 3 4 5 6 7 8 9 10 Disputes (ICSID) 65 World Bank Group Country Opinion Survey 2022: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B6. To what extent does the World Bank Group’s work help to achieve development results in Jordan? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B7. To what extent does the World Bank Group influence the development agenda in Jordan? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B8. To what extent do you believe that the World Bank Group’s work and support helps create economic growth in Jordan (directly or indirectly) and jobs that Jordanians would aspire to have? (Select only 1 response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. To what extent do you believe that the World Bank Group’s work and support helps the poorest in Jordan? (Select only 1 response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 66 World Bank Group Country Opinion Survey 2022: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about the World Bank Group’s role in Jordan, which activity do you VALUE the most? (Choose no more than 2) 1 Support for implementation of projects 2 Bringing together different groups of stakeholders 3 Mobilizing financial resources 4 Helping on difficult global development issues such as climate change or gender equality 5 Formal policy advice, studies, analyses 6 Donor coordination 7 Financial resources 8 Data and statistics 9 Capacity building support 10 Technical assistance Informal advice that World Bank Group’s staff provides (e.g., memos, short evidence notes, informal 11 discussions and emails) 12 Promoting knowledge sharing between Jordan and other countries 13 Supporting private sector investment 14 Other (please specify): ________________________ B11. When thinking about how the World Bank Group can have the most impact on development results in Jordan, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Jordan? (Choose no more than 5) 1 Economic growth 15 COVID-19 emergency health response 2 Transport (e.g., roads, bridges, transportation) 16 Food security 3 Private sector development 17 Water and sanitation 4 Energy 18 Education 5 Job creation/employment 19 Information and communications technology 6 Environment and natural resource management 20 Finance and competitiveness Public sector governance/reform (i.e., government 7 Global/regional cooperation 21 effectiveness, public financial management, public expenditure, fiscal system reform) 8 Poverty reduction 22 Trade and exports Social protection (e.g., pensions, targeted social 9 Gender equity 23 assistance) 10 Debt management 24 Youth engagement 11 Municipal/local development 25 Equality of opportunity (i.e., social inclusion) 12 Health 26 Promoting economic opportunities for women Streamlining Public-Private Partnerships in 13 Agriculture and rural development 27 development projects 14 Climate change (e.g., mitigation, adaptation) 28 Refugee response 67 World Bank Group Country Opinion Survey 2022: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. What do you immediately think of when you hear about the IFC? (Choose no more than 3) 1 Innovation and entrepreneurship 9 Asset manager 2 World Bank 10 Multi-lateral financial institution 3 Public-private partnerships 11 Financial advisory solutions 4 Development institution 12 Impact investor 5 Investment bank 13 None of the above 6 Private sector solutions 14 Don’t know 7 Thought leader 15 Other (please specify): ____________________ 8 Venture capital 68 World Bank Group Country Opinion Survey 2022: Jordan SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Jordan solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following? To no degree To a very significant Don't at all degree know C2 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 C3 Being inclusive 1 2 3 4 5 6 7 8 9 10 C4 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 C5 Access to WBG staff and experts 1 2 3 4 5 6 7 8 9 10 C6 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 C7 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10 C8 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 C9 Flexibility when circumstances change 1 2 3 4 5 6 7 8 9 10 C10 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Jordan with C11 respect 1 2 3 4 5 6 7 8 9 10 C12 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development C13 partners 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group takes decisions quickly in C14 Jordan 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s approvals and reviews are C15 done in a timely fashion 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s conditions on its lending are C16 reasonable 1 2 3 4 5 6 7 8 9 10 C17 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s Environmental and Social C18 Framework requirements are reasonable 1 2 3 4 5 6 7 8 9 10 The World Bank Group insists on accountability C19 through its lending (e.g., performance-based 1 2 3 4 5 6 7 8 9 10 financing/resources tied to results) C20 The World Bank Group measures results effectively 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases C21 Jordan’s institutional capacity 1 2 3 4 5 6 7 8 9 10 69 World Bank Group Country Opinion Survey 2022: Jordan SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements about the World Bank Group in Jordan? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., C22 investment lending, Development Policy Loans, Trust 1 2 3 4 5 6 7 8 9 10 Funds, Program-for-Results) meet the needs of Jordan The World Bank Group meets Jordan’s needs for C23 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10 technical assistance) C24. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to Jordan in mitigating the socio-economic impacts of refugees in the country? (Choose no more than 2) 1 Health sector infrastructure and services 2 Employment generation and economic opportunities 3 Education sector infrastructure and services 4 Water sector infrastructure and services 5 Business development 6 Access to finance 7 Electricity sector infrastructure and services 8 Debt management 9 Local/municipal development 10 Social inclusion/social cohesion 11 Other (please specify): ______________________________________________ 12 Don’t know 70 World Bank Group Country Opinion Survey 2022: Jordan SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jordan? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Economic growth 1 2 3 4 5 6 7 8 9 10 2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 3 Private sector development 1 2 3 4 5 6 7 8 9 10 4 Energy 1 2 3 4 5 6 7 8 9 10 5 Job creation/employment 1 2 3 4 5 6 7 8 9 10 6 Environment and natural resource management 1 2 3 4 5 6 7 8 9 10 7 Global/regional cooperation 1 2 3 4 5 6 7 8 9 10 8 Stability and security 1 2 3 4 5 6 7 8 9 10 9 Poverty reduction 1 2 3 4 5 6 7 8 9 10 10 Gender equity 1 2 3 4 5 6 7 8 9 10 11 Debt management 1 2 3 4 5 6 7 8 9 10 12 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10 13 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 14 COVID-19 emergency health response 1 2 3 4 5 6 7 8 9 10 15 Food security 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Education 1 2 3 4 5 6 7 8 9 10 18 Information and communications technology 1 2 3 4 5 6 7 8 9 10 19 Finance and competitiveness 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 21 Trade and exports 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 22 1 2 3 4 5 6 7 8 9 10 assistance) 23 Youth engagement 1 2 3 4 5 6 7 8 9 10 24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10 25 Promoting economic opportunities for women 1 2 3 4 5 6 7 8 9 10 Streamlining Public-Private Partnerships in development 26 1 2 3 4 5 6 7 8 9 10 projects 27 Refugee response 1 2 3 4 5 6 7 8 9 10 71 World Bank Group Country Opinion Survey 2022: Jordan SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you reference World Bank Group’s analytic work and data in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder involvement E3 during preparation 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global good E4 practices 1 2 3 4 5 6 7 8 9 10 E5 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 E6 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Jordan’s specific development E7 challenges and country circumstances 1 2 3 4 5 6 7 8 9 10 E8. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know E9. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low technical Very high technical Don't know quality quality 72 World Bank Group Country Opinion Survey 2022: Jordan SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN JORDAN F1. Which of the following SHOULD the WBG do to improve its advice and guidance in Jordan? (Choose no more than 3) 1 Provide more adequate data/knowledge/statistics on your country’s economy 2 Increase emphasis on capacity development 3 Be more sensitive toward political and social realities 4 Increase the level of country specific expertise 5 More public disclosure of its work 6 Be more willing to criticize government policies and reform efforts 7 Provide more real-time advice and guidance 8 Consult more broadly with civil society and the public 9 Incorporate more innovative technologies into its work and support 10 Other (please specify): _________________________________________________ F2. In addition to its regular relations, which THREE of the following should the World Bank Group collaborate with more in Jordan? (Choose no more than 3) 1 Media 8 Academia/think tanks/research institutes 2 NGOs/Civil society 9 Youth/university groups 3 Private sector 10 International partners 4 WBG Project Beneficiaries 11 Private foundations 5 Local government 12 Other (please specify): _____________________ 6 Parliament 13 Don’t know 7 National government 73 World Bank Group Country Opinion Survey 2022: Jordan SECTION G: COMMUNICATION AND INFORMATION SHARING G1. Which would you say are your MAIN sources of news about economic and social development issues in Jordan? (Choose no more than 3) 1 Local television 10 Websites/apps of international TV 2 International television 11 Websites/apps of local radio companies 3 Local radio news programs or bulletins 12 Websites/apps of international radio companies 4 International radio news programs or bulletins 13 Websites/apps of local newspapers/magazines Websites/apps of international newspapers/ 5 Printed local newspapers 14 magazines Social media (e.g., Facebook, Twitter, YouTube, 6 Printed international newspapers 15 Telegram, TikTok, Instagram) 7 Printed local periodicals 16 Blogs 8 Printed international periodicals 17 Other (please specify): ____________________ 9 Websites/apps of local TV G2. How would you prefer to obtain information about the World Bank Group and its work? (Choose no more than 3) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 6 written materials face meetings/discussions) 2 e-Newsletters 7 World Bank Group’s website World Bank Group’s seminars/workshops/ Webinars or online events hosted by the World Bank 3 8 conferences Group 4 World Bank Group’s blogs Interviews and press conferences for the Jordan’s 9 5 World Bank Group’s social media media G3. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only 1 response) 1 High speed/WiFi 2 Dial-up G4. What do you use primarily when visiting a World Bank Group website? (Select only 1 response) 1 Mobile 2 Computer/laptop 3 I never visit the WBG websites 74 World Bank Group Country Opinion Survey 2022: Jordan SECTION G: COMMUNICATION AND INFORMATION SHARING G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1 (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2 (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3 tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data) 5 Attended an event/conference hosted by the WBG Attended/participated in a webinar or online event hosted by the 6 WBG 7 Read some or all of a WBG research paper or publication 8 Met professionally with WBG staff 9 Read a WBG e-newsletter 75 World Bank Group Country Opinion Survey 2022: Jordan SECTION H: BACKGROUND INFORMATION H1. Please identify the primary specialization of your work. (Select only 1 response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H2. What’s your gender? 1 Female 2 Male H3. Within your organization, would you describe yourself as …. 1 Junior level 2 Mid-level staff 3 Mid-level decision-maker / manager 4 Senior level H4. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above 76 World Bank Group Country Opinion Survey 2022: Jordan SECTION H: BACKGROUND INFORMATION H5. Which best represents your geographic location? 1 Amman Governorate 2 Irbid Governorate 3 Zarqa Governorate 4 Mafraq Governorate 5 Ajloun Governorate 6 Jerash Governorate 7 Madaba Governorate 8 Balqa Governorate 9 Karak Governorate 10 Tafila Governorate 11 Ma'an Governorate 12 Aqaba Governorate Thank you for completing the survey! 77