FY 2023 Tanzania Country Opinion Survey Report ECR Business Intelligence Team | November 2023 Acknowledgements The Tanzania Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw the survey design, reporting, and data analysis. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Tanzania country team and independent fielding agency Ipsos Tanzania. In particular, BI is grateful for the support from Loy Nabeta (Senior External Affairs Officer) who coordinated the survey-related activities from Dar es Salaam, Tanzania. Contents Objectives Methodology Overview Overall Context Overall Attitudes Toward the World Bank Group World Bank Group’s Support in Development Areas World Bank Group’s Work and Engagement on the Ground in Tanzania World Bank Group’s Financial Instruments and Knowledge Work The Future Role of the WBG in Tanzania Communication and Outreach Demographics of the Sample and Detailed Methodology 3 Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Tanzania perceive the WBG. The survey explored the following questions: 1. Overall Context: How do stakeholders perceive the country’s direction? How familiar are they with the WBG? How much do they trust the WBG? 2. Key Indicators: What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance, alignment with Tanzania’s development priorities, and other key indicators? Are opinions improving or declining? 3. Development Priorities: What areas of development are perceived to be the most important? Have the priorities changed over the past three years? How effective is the WBG perceived to be in these areas? 4. Engagement and Work on the Ground: What do key stakeholders value the most and the least when it comes to the WBG’s work in Tanzania? How is the WBG perceived as a development partner? Are opinions improving or declining? 5. Financial Instruments and Knowledge Work: What opinion do key stakeholders have of WBG financial instruments and knowledge products? Are opinions improving or declining? What are stakeholders’ suggestions to improve WBG’s effectiveness? 6. Communication and Outreach: What are the preferred communication channels and which channels are reported to be used the most? Are there differences among stakeholder groups in terms of preferred channels? 7. Message Recall: What key topics that the WBG communicates do stakeholders recall? Is there a relationship between message recall and views of the WBG’s work? 4 Methodology Overview Civil Society Organization 27% ▪ Fielded May 2023 through July 2023 ▪ 528 potential participants were asked to complete a mostly quantitative survey Government Institution 23% ▪ Respondents completed the questionnaires online or via face-to-face interviews Private Sector 15% ▪ List of names provided by the WBG country team and supplemented by the fielding agency ▪ Process managed on the ground by the fielding agency Bilateral or Multilateral Agency 7% ▪ 281 participants (53% response rate) Academia / Research Institute / 7% Think Tank ▪ 74% from Dar es Salaam region, 23% from other urban centers ▪ 60% currently collaborate with the WBG Media 7% ▪ Compared to FY20 Country Survey Office of the President, Prime 6% ▪ 250 participants (75% response rate) Minister, Minister ▪ Surveys completed with a representative from the local fielding agency ▪ 24% collaborated with the WBG Local Government Office or Staff 5% Click here for details of the Respondent Sample and Methodology. Office of a Parliamentarian 1% Q Which of the following best describes your current affiliation? (Select only 1 response) (Percentage of Respondents, N=281) 5 6 Overall Context “Working closely with youth and bridging the gap that WB has not fully reached […] the youth demographic in order [for them] to understand WB mission and work in Tanzania. So, WB needs to invest in its public diplomacy and youth connection, to hear the needs and solutions of young people on the ground as they are the beneficiaries of WB-Tanzania cooperation.” (Civil Society Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Tanzania? (N=62) Respondents in Tanzania are Increasingly Optimistic About the Country’s Direction Country direction In FY23, respondents were increasingly more optimistic 2020 ------------------ 2023 about Tanzania’s direction; an overwhelming majority of respondents (86%) indicated the country is headed in the right direction, which is 16% more than in FY20. ▪ Respondents from civil society were slightly less optimistic than other stakeholder groups: 66% said the country was on the right track, while 29% were unsure about the country’s direction. 70% 86% The right direction The wrong direction 12% Not sure 3% 18% 11% n=248 n=281 Q In general, would you say that Tanzania is headed in ... ? 7 Familiarity with the World Bank Group has Improved ▪ Year comparison: Respondents in this year’s Country All Respondents 7.0 Survey reported significantly higher levels of familiarity with the World Bank Group compared to FY20: Academia 8.1 Mean familiarity: FY23 = 7.0 FY20 = 6.0 Local Government 7.8 ▪ Collaboration with the WBG: Respondents who collaborate Government Institution 7.5 with the WBG reported significantly higher levels of familiarity with the institution’s work: Bilateral/Multilateral agency 7.3 Mean familiarity: Collaborate with WBG = 7.7 Do not collaborate = 6.1 Private Sector 6.8 Civil Society 6.7 Media 6.5 Government Principal 6.2 1 2 3 4 5 6 7 8 9 10 Mean Familiarity Rating How familiar are you with the work of the World Bank Group in Tanzania? 8 Q Scale: 1 Not familiar at all – 10 Extremely familiar (N=281) *Significantly different between stakeholder groups The WBG is One of the Most Tanzania’s Central Bank* 7.8 7.4 Trusted Institution in Tanzania 7.7 The national/federal government* 7.2 Respondents gave the highest trust ratings for Tanzania’s 7.5 Central Bank, the national/federal government, and the The World Bank Group 7.3 World Bank Group. At the same time, youth organizations, 7.4 The International Monetary Fund local governments, and the media in Tanzania received 7.2 somewhat lower trust ratings among those institutions 7.4 Private sector* studied. 7.0 7.3 The United Nations (UN) ▪ Of note, ratings of trust for Tanzania’s Central Bank, the 7.5 national government, and the private sector were Regional development banks (e.g., 7.2 African Development Bank) 7.0 FY23 significantly higher in FY23 than in the FY20 survey. FY20 7.1 ▪ In FY23, respondents from local government, Civil society (e.g., NGOs, CBOs) 7.1 government principals, and government institutions gave Academia/think tanks/research 7.0 the highest ratings of trust for the WBG (mean=7.9) while institutions respondents from the private sector (mean=6.9) and civil 6.9 Parliament/legislative branch society (mean=7.1) gave significantly lower ratings of trust. 6.9 Media 7.0 6.9 Local government 6.6 Youth organizations 1 2 3 4 5 6 7 8 9 10 To what extent do you trust each of the following groups to do what is right? Mean Rating of Trust Q Scale: 1 To no degree at all – 10 To a very significant degree (FY23 N=~274; FY20 N=~217) 9 *Significantly different between years Overall Attitudes toward the World Bank Group “Shift towards grassroots focus vs. the national focus. I recommend working with the local government more than the national government. The local government is less equipped and incapacitated. They are the ones who work more directly with the general citizens than the national government.” (Civil Society Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Tanzania? (N=62) 10 Improvement in Two Key Performance Indicators In FY23, respondents perceived the WBG as significantly 7.8 Influences the development more effective in achieving development results and agenda* influencing the development agenda in Tanzania. 7.4 ▪ Of note, respondents from government institutions 7.7 Effectiveness in achieving gave the highest ratings while those from the private results^* sector and civil society gave lower ratings across all 7.3 these performance indicators. 7.4 Relevance FY23 7.1 FY20 7.0 Helps end extreme poverty Alignment with development 6.8 priorities 7.2 1 2 3 4 5 6 7 8 9 10 Mean Rating The WBG currently plays a relevant role in development in Tanzania. Scale: 1Strongly disagree – 10 Strongly agree Q To what extent does the WBG influence the development agenda in Tanzania? Scale: 1 To no degree at all – 10 To a very significant degree *Significantly different between years How effective has the WBG been in achieving development results in Tanzania? Scale: 1 Not effective at all – 10 Very effective The WBG’s work is aligned with what I consider the development priorities for Tanzania. Scale: 1 Strongly disagree – 10 Strongly agree The WBG’s work helps end extreme poverty in Tanzania. Scale: 1 Strongly disagree – 10 Strongly agree ^Compared to a mean score of the two questions asked in FY20: "Overall, please rate your impression of the WBG’s effectivenes s in Tanzania. Scale: 1 Not effective at all – 10 Very effective; To what extent does the WBG’s work help to achieve development results in Tan zania? 11 Scale: 1 To no degree at all – 10 To a very significant degree Government 7.8 8.1 8.1 Stakeholders Have Influences the development agenda 7.8 7.6 More Positive 7.4 8.1 8.0 Perceptions of the WBG 8.1 8.1 Comparing ratings of key performance 8.6 Effectiveness in achieving 7.5 indicators between stakeholder groups, results* 7.1 Government clear patterns emerge in their perceptions of 7.4 Principals 8.4 the WBG and its work. Stakeholders from 7.8 Government the government tend to have the most Institution 8.0 positive perceptions while respondents from 7.9 the private sector and civil society tend to 8.5 Local 8.0 Government give somewhat lower ratings. Trust in the WBG* 7.1 6.9 Bilateral / 7.3 Multilateral 7.7 Civil 7.6 Society 7.7 8.2 7.9 Private Sector Relevance Q 7.0 6.9 7.8 Academia The WBG currently plays a relevant role in development in 7.7 Tanzania. Scale: 1 Strongly disagree – 10 Strongly agree To what extent do you trust the WBG to do what is right? 7.2 Media Scale: 1 To no degree at all – 10 To a very significant degree 7.4 To what extent does the WBG influence the development 6.5 agenda in Tanzania? Alignment with development 7.4 *Significantly different Scale: 1 To no degree at all – 10 To a very significant degree priorities 6.4 between stakeholder How effective has the WBG been in achieving development 6.9 6.6 groups results in Tanzania? Scale: 1 Not effective at all – 10 Very effective 6.0 The WBG’s work is aligned with what I consider the 1 2 3 4 5 6 7 8 9 10 development priorities for Tanzania. Scale: 1 Strongly disagree – 10 Strongly agree Mean Rating 12 Familiarity Leads to More Positive Perceptions 8.6 When comparing ratings of key performance indicators Effectiveness in achieving results* 7.2 among respondents highly familiar with the WBG 6.2 (ratings of 8-10 on a 10-point scale) and those with little familiarity with the WBG (ratings of 1-4 on a 10-point 8.5 scale), one can see that the more familiar stakeholders Influences the development 7.2 are with the WBG, the more positive perceptions they agenda* have of the WBG and its work. 7.0 8.3 Meaningful engagement and outreach can continue Trust in the WBG* 7.1 to increase positive perceptions. 6.4 8.2 Relevance* 6.9 6.0 7.5 Alignment with development 6.4 priorities* 5.6 1 2 3 4 5 6 7 8 9 10 Mean Rating How familiar are you with the work of the WBG in Tanzania? High Familiarity (8-10) Some Familiarity (5-7) Low Familiarity (1-4) The WBG currently plays a relevant role in development in Tanzania. Scale: 1Strongly disagree – 10 Strongly agree *Significantly different between Q To what extent do you trust the WBG to do what is right? Scale: 1 To no degree at all – 10 To a very significant degree levels of familiarity To what extent does the WBG influence the development agenda in Tanzania? Scale: 1 To no degree at all – 10 To a very significant degree How effective has the WBG been in achieving development results in Tanzania? Scale: 1 Not effective at all – 10 Very effective The WBG’s work is aligned with what I consider the development priorities for Tanzania. Scale: 1 Strongly disagree – 10 Strongly agree 13 Tanzania Rated Higher than other Eastern and Southern African and IDA Countries in FY23 on Some Key Performance Indicators 7.8 Influences the development agenda 7.0 6.8 7.7 Effectiveness in achieving results 6.9 6.7 Tanzania FY23 7.5 Trust 7.5 Eastern & 7.0 Southern Africa FY23 7.4 IDA FY23 Relevance 7.3 7.0 6.8 Alignment with development priorities 6.8 6.7 1 2 3 4 5 6 7 8 9 10 Mean Rating FY23 Eastern and Southern African countries included Kenya, Zimbabwe, Sao Tome and Principe, and South Africa. 14 Q FY23 IDA countries included Central Africa Republic, Djibouti, Ghana, Guinea, Honduras, Mali, Nepal, Sao Tome and Principe, The Gambia, The Kyrgyz Republic Stakeholder Trends across Performance Indicators Government principals and respondents from All Respondents 7.2 government institutions had the highest mean ratings across the aggregated responses to the seventeen COS Government Principal 7.7 indicator questions whereas respondents from the private sector, civil society, and media had significantly lower ratings. Government Institution 7.7 ▪ Collaboration with the WBG: Respondents who Local Government 7.4 collaborate with the WBG gave significantly higher ratings across the aggregated indicator questions compared to respondents who do not collaborate Academia 7.4 with the WBG: Bilateral/Multilateral agency 7.1 Mean rating: Collaborate with WBG = 7.5 Do not collaborate = 6.7 Private Sector 6.9 Civil Society 6.8 Media 6.8 1 2 3 4 5 6 7 8 9 10 Mean Rating of Aggregated Indicator Questions Q All Indicator Questions were asked on a Scale from 1 to 10. Click here for details of these Indicator Questions. 15 World Bank Group’s Support in Development Areas “1. The World Bank experts should work closely with Tanzanian experts to change the experience 2. The World Bank should focus on supporting the fight against climate change in the country 3. Focus on improving the health of mothers and children and access to quality education 4. Strengthening the private sector.” (Media Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Tanzania? (N=62) 16 Development Areas Health 49% for WBG Focus Education Agriculture and food security 41% 45% High priority Health, education, and agriculture and food security Climate change 31% for local government were the top areas in FY23 where stakeholders would like Water supply and sanitation infrastructure 31% (67%) and media(61%) the WBG to focus its resources. Public sector governance 30% ▪ While education, health, and agriculture were the top Private sector development 30% High priority for private three priorities for the WBG identified in the FY20 survey, Job creation / employment 27% sector (49%) respondents in this year’s survey considered climate Digital development 22% High priority for private change and water supply and sanitation of much sector (40%) Environment / Natural resource management 22% greater priority (31% in FY23 vs. 3% and 5% in FY20, Social Inclusion 19% High priority for respectively). government Trade 18% principals (38%) Transport 18% Macroeconomic stability 17% Energy 16% In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Tanzania? Gender equity 15% “I think the important thing is Health, I think the institutions of Social protection 15% the World Bank, should increase efficiency in health issues, Urban development 14% especially medical equipment and laboratories, by building hospitals as places that are challenging and putting equipment, Regional integration 14% at least even mother and child can get care quickly..” Debt sustainability 8% (Government Institution Respondent) Extractives 8% Crime and violence 8% 17 Q Which areas should the WBG prioritize in its work in Tanzania to have the most impact on development results in the country? (Choose no more than 5) (Percentage of Respondents, N=281) Effectiveness of WBG’s Support in Sectoral Areas Finance / Institutions / Economic Growth 7.0 Public sector governance 7.0 The WBG’s work in the area of Transport received the highest ratings of effectiveness in Tanzania. Ratings for Environment / Natural resource management significantly Regional integration 6.7 7.0 improved compared to FY20. 6.6 Private sector development 6.6 7.1 FY23 Human Development Education 7.4 Macroeconomic stability 6.6 FY20 7.1 Gender equity 6.4 7.0 Trade 6.5 6.9 Health 7.1 6.3 Job creation / employment 6.5 6.6 Social protection 6.4 6.2 Debt sustainability FY23 6.4 Social inclusion 6.6 FY20 Environmental Sustainability 7.3 7.1 Infrastructure Transport 7.4 Agriculture and food security 7.0 6.9 Urban development 7.2 Environment / Natural resource 7.0 FY23 Energy 6.9 management* 6.6 7.2 FY20 6.9 FY23 6.7 Water supply and sanitation infrastructure 7.2 Climate change FY20 6.8 6.7 Digital development 7.0 *Significantly different 1 2 3 4 5 6 7 8 9 10 between years Mean Rating of Effectiveness 1 2 3 4 5 6 7 8 9 10 Mean Rating of Effectiveness Q How effective do you believe the WBG is in terms of the work it does in the following areas of development in Tanzania? Scale: 1 Not effective at all – 10 Very effective (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) 18 19 World Bank Group’s Work and Engagement on the Ground in Tanzania “[The WBG should] work mostly with the private sector and civil society organizations; seriously support the improvement of the livelihoods of small-scale farmers i.e. support the improvement of [the] agriculture sector, and lastly support education and infrastructure development esp. rural roads.” (Civil Society Respondent) “Increase of partnership with strategic partners and development partners for the WBG effectiveness” (Private Sector Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Tanzania? (N=62) Financial Resources are the Bank’s Greatest Value As in FY20, financial resources were considered the WBG’s greatest value to Tanzania by respondents in FY23. Providing financial resources 51% In addition, respondents in this year’s survey considered the Bringing together different WBG’s bringing together different stakeholder groups of stakeholder groups to support 40% much greater value; in FY23 it was identified as the most Tanzania’s development efforts valued activity by three times as many respondents compared Producing research on global to FY20 (13%). 31% development issues In your opinion, what is the most important thing the WBG Providing data and statistics 23% could do to help increase its effectiveness in Tanzania? “Keep implementing payment for results instrument” Providing advisory services and (Government Institution Respondent) analytics to support design or 21% implementation of policies “Increase support to local government through NGOs. Support Microfinance banks at local/district level for Capacity building and training 20% agriculture/farming.” (Civil Society Respondent) Mobilizing third-party financial 11% resources Other 1% When thinking about the WBG’s role in Tanzania, which activity do you VALUE the most? (Choose no more than 2) Q (Percentage of Respondents, N=277) 20 The WBG Increasingly Seen as a Long-Term Partner In FY23, respondents perceived the WBG significantly more as a long-term partner that is responsive to needs than in FY20. 7.6 Being a long-term partner* ▪ While respondents from government institutions and government 7.1 principals gave the highest ratings, respondents from the media gave the lowest ratings across all four indicators. ▪ Of note, respondents from the media, private sector, and civil 7.2 society gave relatively low ratings for access to WBG staff and Responsiveness to needs* experts (mean ratings = 5.7, 6.1, and 6.2, respectively). 6.3 In your opinion, what is the most important thing the FY23 WBG could do to help increase its effectiveness in FY20 6.8 Tanzania? Flexibility when circumstances change^* “Hire Tanzanians in senior positions because they have 6.3 better contextual understanding. Work more closely with CSOs/Research/Academicians and not just with the Government.” (Civil Society Respondent) 6.7 Access to WBG staff and experts* “Reduce unproductive conditions and reduce bureaucracy” 5.7 (Government Institution Respondent) 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in Tanzania, in terms of each of the following? Q Scale: 1 To no degree at all – 10 To a very significant degree ^Compared to the mean of institutional flexibility 21 and flexibility to changes in country context asked in FY20. *Significantly different between years The WBG Increasingly Seen as Effectively Collaborating with the National Government 8.1 The national government* 7.4 In FY23, respondents perceived the WBG as collaborating significantly more with the national government and private sector, than in FY20. 7.4 Regional development banks However, respondents from the private sector had the lowest ratings for the WBG’s collaboration with the private sector (mean=6.5). 7.0 Parliament/legislative branch Of note, respondents perceived WBG’s collaboration with other donors and development partners as significantly less effective this year than 6.9 in FY20. Local government ▪ As with other aspects of the WBG’s partnership in Tanzania, 6.9 Private sector* respondents from the government gave the highest ratings, and 6.5 those from the media gave significantly lower ratings across most FY23 stakeholder groups (mean=6.0 across groups). Other donors and development 6.8 partners* 7.2 FY20 6.7 In your opinion, what is the most important thing the WBG Media could do to help increase its effectiveness in Tanzania? 6.7 “Strengthen engagement with the domestic private sector and Civil society (e.g., NGOs, CBOs) 6.8 local think tanks and academia..” (Academia Respondent) Academia/think tanks/research 6.6 “Involve the community concerned, bring the youth to the institutions forefront of execution of the project..” 6.2 (Media Respondent) Youth organizations 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in Tanzania, in terms of collaborating with the following Q groups? Scale: 1 To no degree at all – 10 To a very significant degree *Significantly different between years 22 Stakeholders Want the Bank to Collaborate More with the National Government and Private Sector The national government 76% Respondents in this year’s survey indicated that the WBG should collaborate more with the national government, Top for the private Private sector 41% private sector, civil society, and local government. sector (70%) and high for the media (53%) Civil society (e.g., NGOs, CBOs) 36% In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Tanzania? Local government 33% Top for local gov-t (87%) and high for gov-t principals “Working closely with Youth and bridging the gap that WB (57%) has not fully reached that is the youth demographic to Academia/think tanks/research 27% institutions understand WB’s mission and work in Tanzania. So [the] WB needs to invest in its public diplomacy and youth connection, to hear the needs and solutions of young Youth organizations 23% people on the ground as they are the beneficiaries of [the] WB - Tanzania cooperation.” Other donors and development 20% partners (Civil Society Respondent) “Engage private sector not on advocacy issue but more Parliament/legislative branch 15% cross functional developmental issues such as capacity building, employment and investments in social enterprise Regional development banks 12% projects” (e.g., African Development Bank) (Private Sector Respondent) Media 10% Other 3% Which THREE of the following groups should the WBG collaborate with more in Tanzania? (Choose no more than 3) Q (Percentage of Respondents, N=278) 23 24 World Bank Group’s Financial Instruments and Knowledge Work “Engage local experts in developing its programmes to help build capacity and encourage local ownership.” (Academia Respondent) “Investing in long term strategic investments and projects that can have a real impact on social economical contexts for Tanzanians such as energy and agriculture. Increase its finance monitoring to combat mismanagement and corruption, influencing accountability in public service.” (Private Sector Respondent) “Support the national Government to actively collect accurate data and plan based on this data” (Civil Society Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Tanzania? (N=62) WBG Most Seen as Insisting on Accountability through Its Lending Respondents gave the highest ratings for the WBG insisting on 7.5 The WBG insists on accountability accountability through its lending. Ratings for the WBG’s through its lending. instruments meeting the needs of Tanzania and for the timeliness of its financial support were significantly higher in FY23 than in FY20. 7.2 ▪ Respondents from government institutions and academia gave The WBG’s financial instruments meet the needs of Tanzania.* the highest ratings for the WBG financial instruments (means=7.8 6.3 and 7.3, respectively). FY23 In your opinion, what is the most important thing the WBG FY20 6.9 could do to help increase its effectiveness in Tanzania? The WBG provides financial support in a timely manner.^* 6.2 “Reduce unproductive conditions and reduce bureaucracy.” (Government Institution Respondent) “Tie transparency, accountability, and disclosure as part and The conditions of the WBG’s 6.6 parcel to its loaning activity to Tanzania government” financing are competitive (Media Respondent) compared to markets. “…manage your money well to make sure it works for the relevant goal” 1 2 3 4 5 6 7 8 9 10 (Media Respondent) Mean Rating To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree Q ^Compared to “The World Bank Group disburses funds promptly” asked in FY20. *Significantly different between years 25 Most Respondents Have Used the WBG’s Knowledge Work Have you used the WBG’s advisory More than half of all respondents (61%) reported that they have services and analytics in the past? used the WBG’s knowledge work in the past. ▪ Respondents from academia and government institutions were more likely to have used WBG’s knowledge work (76% Not sure and 68%, respectively) compared to respondents from other 11% stakeholder groups. In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Tanzania? No “I suggest that the WB as a multi-lateral agency should be much 28% more open to making a public opinion to the Government and the Yes people of Tanzania on matters which may not be necessarily liked 61% by the Government of Tanzania, but they are true impediments for country's development…” (Academia Respondent) Q Have you used the WBG’s advisory services and analytics in the past? (Percentage of Respondents, N=275) 26 Stakeholders Anticipate Using WBG Knowledge Work In terms of the WBG’s knowledge work, respondents I anticipate using the WBG's advisory 7.7 had the highest levels of agreement that they services and analytical work in the future. anticipate using the WBG’s advisory services and analytical work in the future. Respondents who had used the WBG’s knowledge work in the past had WBG knowledge work contributes 7.5 significantly higher levels of agreement for all aspects significantly to development results 7.4 of the WBG’s knowledge work compared to respondents who had not used it. I am satisfied with the quality of the WBG’s 7.3 advisory services and analytical work in Tanzania. In addition, respondents had significantly higher levels of agreement that the WBG’s advisory services and FY23 analytical work are timely than respondents in FY20. The WBG brings global expertise to 7.2 Tanzania as part of its advisory services and FY20 analytical work.^ 7.1 ▪ Respondents from the media and local government gave relatively low ratings for the WBG’s advice 7.1 The WBG’s advice and recommendations and recommendations being tailored to are tailored to Tanzania’s context.^^ 6.7 Tanzania’s context (mean rating=5.9). The WBG’s advisory services and analytical 7.0 work are timely.* 6.5 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree How significant a contribution do you Q believe the World Bank Group's knowledge work and activities make to development results in Tanzania? Scale: 1 Not significant at all – 10 Very significant ^Compared to " The WBG knowledge work and activities are a source of relevant information on global good practices" and ^^ Compared to “The WBG knowledge work and activities are adaptable to Tanzania’s specific development challenges and country circumstances”, asked in FY20. 27 *Significantly different between years 28 The Future Role of the WBG in Tanzania Q What the WBG could do to Increase its Effectiveness in Tanzania Focus areas: In your opinion, what is the most important thing the WBG Respondents identified private sector development and agriculture among the areas in which the WBG should focus its could do to help increase its resources in Tanzania. They also stressed the importance of support for education and health systems in the country, as effectiveness in Tanzania? well as the development of young people’s entrepreneurship skills. Public sector governance and anticorruption, digitalization, climate change, and infrastructure were also the focus areas mentioned by the respondents for the WBG’s Categories of responses future engagement in Tanzania. Communication “1. To provide financial support and advice to the private sector in developing the country's industries 2. To provide advice 3% to the government and closely coordinate the goals of National Development (Tanzania Development Vision)” (Civil Society Respondent) “Focus on food security and expansion of agribusiness and related matter, enhance job and income opportunities creation.” (Civil Society Respondent) Operations “I think the important thing is Health, I think the institutions of the World Bank should increase efficiency in health issues, 23% Focus especially medical equipment and laboratories, by building hospitals [… so that] mother and child can get care quickly.” areas (Government Institution Respondent) 47% Collaboration “In improving educational issues at all levels - initial education, vocational and entrepreneurship” 27% (Private Sector Respondent) “1. The World Bank experts should work closely with Tanzanian experts to change the experience 2. The World Bank should focus on supporting the fight against climate change in the country 3. Focus on improving the health of mothers and children and access to quality education 5. Strengthening the private sector” (Media Respondent) “1. Governance Issues 2. Public Financial Management 3. Infrastructures 4. Food Security 5. Digitization (ICT)” (Respondent from the Office of the President, PM, or Minister) In your opinion, what is the most important thing the WBG could do Q to help increase its effectiveness in Tanzania? (Please be specific) (N=62) 29 What the WBG could do to Increase its Effectiveness in Tanzania Collaboration: Respondents stressed that the WBG should collaborate more with stakeholders outside the national government, including NGOs, the private sector, local governments, bilateral/multilateral partners, beneficiaries, and youth. “Shift towards grassroots focus vs the national focus. I recommend working with the local government more than the national government The local government is less equipped and incapacitated. They are the ones who work more directly with the general citizens than the national government” (Civil Society Respondent) “Involve the community concerned, bring the youth to the forefront of execution of the project” (Media Respondent) “WBG should consider working with [the] NGO Sector by funding them directly and use them for checks and balances for projects which are implemented in Tanzania.” (Civil Society Respondent) Operations: Respondents highlighted the need to reduce bureaucracy in WBG operations and incorporate more accountability and transparency in how WBG funds are used. They also stressed the importance of results-based financing. Considering the local context when developing policy/program recommendations, for example, via collaboration with local experts, is also of importance. “Tie transparency, accountability, and disclosure as part and parcel to its loaning activity to Tanzania government” (Media Respondent) “Reduce unproductive conditions and reduce bureaucracy” (Government Institution Respondent) “I suggest that the WB as a multi-lateral agency should be much more open to making a public opinion to the Government and the people of Tanzania on matters which may not be necessarily liked by the Government of Tanzania, but they are true impediments for country's development…” (Academia Respondent) Communication: “Increase the awareness of the role of the WBG to the Policy Makers including the Parliamentarians as well as the Academicians and researchers.” (Government Institution Respondent) In your opinion, what is the most important thing the WBG could do Q to help increase its effectiveness in Tanzania? (Please be specific) (N=62) 30 31 Communication and Outreach “Increase the awareness of the role of the WBG to the Policy Makers including the Parliamentarians as well as the Academicians and researchers.” (Government Institution Respondent) “Working closely with Youth [for them to] understand WB mission and work in Tanzania. So, WB needs to invest in its public diplomacy and youth connection, to hear the needs and solutions of young people on the ground as they are the beneficiaries of WB - Tanzania cooperation.” (Civil Society Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Tanzania? (N=62) Television Was the Most Common Information Source Respondents most relied on television, social media, and newspapers to get information about economic and social development issues. However, there were some significant differences between stakeholder groups in their most utilized information sources. Thus, government respondents prefer radio, while respondents from bilateral / multilateral agencies – e-newsletters. Top 2 Information Sources Bilateral / Government Government Local Multilateral Private All Respondents Principals Institution Government Agency Civil Society Sector Academia Media Television (TV)* 73% 90% 84% 100% 48% 61% 72% 71% 68% Social media 53% 48% 56% 53% 38% 50% 60% 52% 53% Newspapers (Print or online) 48% 52% 47% 53% 67% 49% 42% 38% 37% Radio* 33% 86% 34% 67% 10% 24% 26% 10% 53% Research papers / Official statistics* 30% 5% 33% 0% 43% 38% 23% 24% 53% e-Newsletters* 21% 5% 20% 0% 57% 22% 23% 33% 0% Blogs 19% 5% 16% 13% 29% 18% 21% 33% 21% Podcasts 6% 0% 6% 7% 5% 7% 9% 10% 5% How do you get most of your information about economic and social development Q issues in Tanzania? (Choose no more than 3) (Percentage of Respondents, N=280) *Significantly different between stakeholder groups 32 Website, Social Media, and e-newsletter were Most Preferred for Obtaining WBG Information Respondents reported using a variety of sources to obtain information from the WBG, but most preferred the website, social media, and e-newsletters. Government respondents preferred direct contact with the WBG staff, while media respondents – WBG events. Preferred Bilateral / WBG Channels All Government Government Local Multilateral Private Respondents Principals Institution Government Agency Civil Society Sector Academia Media Website 58% 43% 63% 67% 76% 58% 51% 76% 37% Social media (e.g., Facebook, 54% 57% 52% 80% 52% 53% 51% 62% 47% Twitter) e-Newsletters 53% 38% 58% 53% 57% 59% 44% 67% 32% Event/conference/ seminar/workshop (in person or 33% 33% 33% 13% 24% 35% 42% 14% 47% online) Direct contact with staff (e.g., in 26% 43% 27% 20% 29% 22% 30% 19% 26% person, virtually, phone, email) Blogs 19% 10% 27% 33% 19% 15% 19% 14% 21% Direct messaging (e.g., 13% 14% 16% 0% 10% 12% 19% 0% 21% WhatsApp, Telegram, Viber) Interviews and press 9% 5% 6% 7% 0% 8% 7% 10% 37% conferences* Podcasts* 4% 0% 0% 0% 0% 7% 9% 0% 11% How would you prefer to obtain information about the World Bank Group Q and its work? (Choose no more than 3) (Percentage of Respondents, N=279) *Significantly different between stakeholder groups 33 7 in 10 Engaged with the WBG in the Last 30 Days 75% of respondents recalled hearing or seeing something about the WBG in the last 30 days. Respondents reported seeing that information most often on television, social media, newspapers, and the WBG Website. Among those who selected “Social media”, respondents most commonly reported seeing something on Twitter (X), followed by Instagram, and LinkedIn. Television (TV) 73% Social media 69% Newspapers (Print or 54% online) WBG Website 42% 88% e-Newsletters 34% Radio 27% Event / conference / 18% seminar 32% 29% Direct contact with WBG 25% 25% 14% staff 17% Blogs 13% Twitter Instagram LinkedIn Facebook YouTube WhatsApp Direct messaging 10% Podcasts 7% Do you recall seeing or hearing anything about the WBG in the last 30 days? (N=268) Q Where do you recall seeing or hearing this information? (Check all that apply) (Percentage of Respondents, N=211) 34 What social media platforms do you recall seeing this information on? (Check all that apply) (Percentage of Respondents, N=154) WBG Work or Research on Poverty Reduction and WBG’s work or research helps on poverty reduction in Tanzania 56% Food Insecurity were the WBG work or research on food 55% Most Commonly Recalled insecurity WBG’s work or research on water Topics supply and sanitation services in Tanzania 48% Respondents most frequently recalled WBG’s work on WBG work to provide debt relief for 43% developing countries poverty reduction and food insecurity. WBG global economic forecasts 42% Almost half of the respondents (48%) also recalled WBG’s work on water supply and sanitation services in Tanzania. WBG work or research on energy 40% WBG work or research to improve gender equity and empower women 40% and girls WBG research or work in support for education systems in developing 39% countries WBG work or research on digital 38% development in Tanzania WBG work or research on climate 38% change (mitigation, adaptation) 35 Q What topics were included in what you saw or heard? (Check all that apply) (Percentage of Respondents, N=208) Climate Change Communications can be More Impactful when Related to Stakeholders’ Top Concerns: Loss of Jobs, Decreased Crop Yields, and Unsafe Drinking Water Nearly 7 in 10 respondents were very concerned about the loss of jobs when it comes to the potential impacts of climate change in Tanzania. Decreased crop yields and unsafe drinking water were also of great concern to respondents. These key areas of concern should be taken into consideration to make communications about climate change more impactful in Tanzania. Not at all A little Somewhat concerned Very concerned Loss of jobs 66% Decreased crop yields/food insecurity 64% Unsafe drinking water 64% Air pollution 56% Effects on public health 56% Diminished water supply for people and the economy 56% More frequent and severe droughts / heatwaves 53% Land and forest degradation 51% More frequent and severe floods 42% Extinction of plant/animal species 41% Forest fires 38% Climate-driven migration 34% Increase erosion of shoreline 34% Increase in natural disasters (for example, cyclones or sea-level surges) 33% Q What is your level of concern for each of the potential impacts of climate change as it affects your country? (Percentage of Respondents, N=~278) 36 Message Recall Leads to Message Agreement and More Positive Perceptions of the WBG Respondents who recalled seeing or hearing The World Bank Group… something about the WBG in the last 30 days gave provides support to improve access and 7.6 significantly higher ratings on all key messages quality of education in developing regarding the WBG’s work. countries* 7.0 These respondents also reported significantly higher helps increase access to rural water supply 7.5 levels of familiarity (mean=7.4) and trust in the WBG and sanitation services in Tanzania 7.1 (mean=7.7) compared to those who reported not hearing or seeing anything about the WBG (means=6.0 helps address the current food crisis and 7.5 and 7.0, respectively). enables greater preparedness to future food security crises* 6.8 In addition, respondents who recalled seeing or hearing something about the WBG gave significantly higher helps improve gender equity and empower 7.2 Heard ratings for the WBG’s effectiveness (mean=8.0), women and girls in Tanzania about the 6.8 WBG in relevance (mean=7.6), alignment (mean=7.0), and last 30 influence (mean=8.0) compared to those who reported days not hearing or seeing anything about the WBG recently helps improve access to electricity in rural 7.1 (means=6.9, 6.9, 6.4, and 7.2, respectively). areas in Tanzania 6.8 Did not hear about These findings suggest that respondents who are 6.9 the WBG in helps countries boost climate resilience and more frequently exposed to information about the mitigate the effects of climate challenge* last 30 6.4 WBG, or who actively engage with WBG staff and days knowledge work (read research papers, etc.) are is committed to comprehensive debt 6.7 also more likely to hold more positive views about solutions that bring significant benefits to the WBG’s work. people in poor countries* 6.1 1 2 3 4 5 6 7 8 9 10 Mean Rating Do you recall seeing or hearing anything about the WBG in the last 30 days? *Significantly different between recall yes/no Q To what extent do you agree with the following statements: Scale: 1 To no degree at all – 10 To a very significant degree 37 More Frequent Engagement ➔ More Message Recall Respondents who recalled hearing something about the WBG in the last 30 days had significantly more frequent interactions with the institution across all channels. Yes – Recalled seeing/hearing something No – Did not recall seeing/hearing about the WBG in last 30 days something about the WBG in last 30 days Read a WBG post / tweet on social Read or heard a story about the 72% 22% 32% 48% media WBG in international media Read or heard a story about the WBG Read or heard a story about the 67% 30% 26% 62% in international media WBG in national or local media Read or heard a story about the WBG Read a WBG post / tweet on social 65% 32% 25% 44% in national or local media media Visited a WBG website 59% 38% Read some, or all, of a WBG 22% 56% research paper or publication Read some, or all, of a WBG research Had an exchange with WBG staff, in 43% 50% person, virtually, or by 17% 25% paper or publication phone/email/text Read a WBG e-newsletter 36% 44% Attended a WBG 16% 39% event/conference/seminar/workshop Had an exchange with WBG staff, in person, virtually, or by 21% 38% Visited a WBG website 15% 48% phone/email/text Attended a WBG 19% 48% Read a WBG e-newsletter 9% 41% event/conference/seminar/workshop Every few days/weeks Every few months Every few days/weeks Every few months Over the past SIX MONTHS, on average how often did you do any of the following related to the WBG? (Percentage of Respondents, N=~268) Q Do you recall seeing or hearing anything about the WBG in the last 30 days? (Yes N=~201; No N=~67) 38 39 Demographics of the Sample and Detailed Methodology Demographics of the Sample Which of the following best describes Currently, do you your current affiliation? (N=277) professionally collaborate/ work Generalist 13% with the WBG in No Education 9% your country? 40% Public sector governance, anti-corruption 9% (N=278) Water, sanitation 8% Yes 60% Other 8% Environment / Nat. resource managm. 6% Health 6% Social protection, labor policies, jobs 6% Gender 5% Agriculture and food security 5% The World Bank (IDA) 75% Trade 5% Which of the Finance and markets 5% following agencies The International Urban development 4% of the WBG do Finance Corporation 66% you primarily (IFC) Macroeconomics, fiscal management 4% collaborate/work The Multilateral Digital development 2% with in Tanzania? Investment Guarantee 35% Energy 1% (N=167) Agency (MIGA) Climate change 1% International Centre for Transport 1% Settlement of Investment 23% Disputes (ICSID) Disaster risk management 1% 40 None of the above 1% Demographics of the Sample Junior level 5% Within your What’s your organization, would gender? you describe (N=267) Mid-level yourself as… ? Mid-level staff decision-maker / Female (N=278) 24% manager 41% 38% Male 59% Senior level 32% What’s your age? Which best represents your geographic location? (N=280) 26-35 15% (N=279) 36-45 36% Dar es Salaam region 74% Other urban centers 23% 46-55 37% Rural areas 2% 56 and above 12% Zanzibar (Unguja and Pemba) <1% 41 Detailed Methodology Percentage of Respondents FY 2020 FY 2023 A total of 528 stakeholders in Tanzania were invited to provide their opinions on the WBG’s work by Government Principals: Office of the participating in a Country Opinion Survey from May 2023 to July 2023. A list of potential participants President, Prime Minister, Minister, 15% 7% was compiled by the WBG country team and the fielding agency. participants were drawn from the Parliamentarian Office of the President, Prime Minister, office of a minister or parliamentarian; from government institutions, local governments, bilateral / multilateral agencies, the private sector, civil society, Government Institutions: Employee of a Ministry, Department, Project Implementation academia, and the media. Unit, Independent Government Institution, 27% 23% Judiciary, State-Owned Enterprise Of these stakeholders, 281 participated in the survey (53% response rate). Respondents completed the questionnaires online or through computer-assisted interviews. Local Government 6% 5% The results of this year’s survey were compared to the FY20 Survey (75% response rate, Bilateral/Multilateral Agency: Embassy, N=250). Development Organization, Development 2% 7% Bank, UN Agency Comparing responses across Country Surveys reflects changes in attitudes over time, but also changes in respondent samples, changes in methodology, and changes to the survey Civil Society Organization: NGOs, instrument itself. To reduce the influence of the latter factor, only those questions with similar Community-Based Organization, Private Foundation, Professional /Trade Association, 22% 27% response scales/options were analyzed. This year’s survey saw an increased outreach to and/or Faith-Based Group, Youth Group response from civil society and bilateral/multilateral agencies, but a decrease in government principals. These differences in stakeholder composition between the two years should be taken into Private Sector: Private Company, Financial consideration when interpreting the results of the past-year comparison analyses. Sector Organization, Private Bank 16% 15% Key statistically significant findings (tested at the research standard of p < .05) are noted throughout Academia/Research Institute/Think Tank 3% 7% the report. Media 5% 7% Breakdowns for individual questions by stakeholder group can be found in the “Tanzania COS FY23 Appendices with data breakdowns.xlsx” file published in the WBG Microdata Library, along with the Other 5% 0% survey microdata and this report. Total Number of Respondents 235 281 42 Indicator Questions Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions, several of which are aggregated for the World Bank Group’s annual Corporate Scorecard and are highlighted in red below. A2_5. To what extent do you trust the World Bank Group to do what is right? Scale: 1 To no degree at all – 10 To a very significant degree A3. How effective has the World Bank Group been in achieving development results in Tanzania? Scale: 1 Not effective at all – 10 Very effective To what extent do you agree/disagree with the following statements about the WBG’s work in Tanzania? Scale: 1 Strongly disagr ee – 10 Strongly agree A4. The World Bank Group currently plays a relevant role in development in Tanzania. A5. The World Bank Group’s work is aligned with what I consider the development priorities for Tanzania. A7. To what extent does the World Bank Group influence the development agenda in Tanzania? Scale: 1 To no degree at all – 10 To a very significant degree A8. How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Scale: 1 Not significant at all – 10 Very significant To what extent is the World Bank Group an effective development partner in Tanzania, in terms of each of the following? Scale: 1 To no degree at all – 10 To a very significant degree C2. Responsiveness to needs C3. Access to WBG staff and experts C4. Flexibility when circumstances change C5. Being a long-term partner To what extent is the WBG an effective development partner in Tanzania, in terms of collaborating with the following groups: Scale: 1 To no degree at all – 10 To a very significant degree C7_1.Collaboration with the national government C7_5.Collaboration with the private sector C7_6.Collaboration with civil society C7_8.Collaboration with other donor and development partners To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree C8_1. The WBG’s financial instruments meet the needs of Tanzania (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results). C10_1. I am satisfied with the quality of the WBG’s advisory services and analytical work in Tanzania. C10_4. The WBG’s advice and recommendations are tailored to Tanzania’s context. 43 Thank you For more information about this report or the Country Opinion Survey program, please contact: Svetlana Markova smarkova@worldbankgroup.org