FY 2024 Chile Country Opinion Survey Report ECR Business Intelligence Team | April 2024 Acknowledgements The Chile Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw the design, reporting, and analysis of the survey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Chile country team and independent fielding agency, Cadem Research and Strategy. In particular, BI is grateful for the support from Rossana Paola Luco Repossi (External Affairs Officer) who coordinated the survey-related activities from Santiago, Chile. Contents Objectives Methodology Overview Overall Context Overall Attitudes Toward the World Bank Group World Bank Group’s Support in Development Areas World Bank Group’s Work and Engagement on the Ground in Chile Financial Instruments and Knowledge Work The Future Role of the World Bank Group in Chile Communication and Outreach Demographics of the Sample and Detailed Methodology 3 Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Chile perceive the WBG. The survey explored the following questions: 1. Overall Context: How familiar are stakeholders with the WBG? How much do they trust the WBG? 2. Key Indicators: What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance, alignment with Chile’s development priorities, and other key indicators? Are opinions improving or declining? 3. Development Priorities: What areas of development are perceived to be the most important? Have the priorities changed over the past four years? How effective is the WBG perceived to be in these areas? 4. Engagement and Work on the Ground: What do key stakeholders value the most and the least when it comes to the WBG’s work in Chile? How is the WBG perceived as a development partner? Are opinions improving or declining? 5. Financial Instruments and Knowledge Work: What opinion do key stakeholders have of WBG financial instruments and knowledge products? Are opinions improving or declining? What are stakeholders’ suggestions to improve WBG’s effectiveness? 6. Communication and Outreach: What are the preferred communication channels? Are there differences among stakeholder groups in terms of preferred channels? 4 Methodology Overview Local Government Office or Staff 29% ▪ Fielded November 2023 – February 2024 ▪ 870 potential participants were asked to complete a mostly Government Institution 24% quantitative survey ▪ Respondents completed the questionnaire online Private Sector 10% ▪ List of names provided by the WBG country team and supplemented by the fielding agency Academia / Research Centers 8% ▪ Process managed on the ground by the fielding agency ▪ 301 participants (35% response rate) Office of a Parliamentarian 8% ▪ 65% from the Metropolitan region ▪ 30% currently collaborate with the WBG Civil Society Organization 8% ▪ Compared to FY20 Country Survey Bilateral or Multilateral Agency 5% ▪ 166 participants (22% response rate) Office of the President, Prime ▪ Respondents completed the questionnaire online Minister, Minister 5% ▪ 29% collaborated with the WBG Media 4% Click here for details of the Respondent Sample and Methodology. What is your primary professional affiliation? Q (Select only 1 response) (Percentage of Respondents, N=301) 5 6 Overall Context “Increase the volume of work of international cooperation with Chile by diversifying the areas of intervention through technical assistance and donations that consider the multidimensional gaps that a country like Chile faces.” (Government Institution Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Chile? (N=154) Stakeholders Most Familiar with the WBG, UN ▪ Respondents in this year’s Country Survey were asked 6.4 to indicate their familiarity with the work of several World Bank Group international organizations in addition to the World 6.3 Bank Group (WBG). Of these organizations, respondents in Chile indicated the highest levels of 6.2 familiarity with the work of the WBG, followed by the United Nations UN. Respondents were least familiar with the work of the Latin American Development Bank and IMF in Chile. Inter-American Development Bank 5.7 (IDB/BID)* ▪ Respondents’ level of familiarity with the WBG in this 6.7 year’s survey was statistically similar to the one FY24 reported in FY20. FY20 5.3 European Union 5.0 International Monetary Fund Latin American Development Bank 4.4 (CAF) 4.5 1 2 3 4 5 6 7 8 9 10 Mean Rating of Familiarity How familiar are you with the work of these organizations in Chile? Q Scale: (1-"Not familiar at all", 10-"Extremely familiar") 7 Familiarity with the World Bank Group ▪ Collaboration with the WBG: Respondents who indicated All Respondents 6.4 that they collaborate with the WBG reported significantly higher levels of familiarity with the institution’s work: Office of the President 8.1 Mean familiarity: Collaborate with WBG = 7.2 Media 7.4 Do not collaborate = 6.0 Private Sector 7.3 ▪ Stakeholders: Respondents from the office of the President indicated significantly higher levels of familiarity with the WBG Academia 7.0 compared to respondents from other stakeholder groups, especially those from the office of a parliamentarian who Civil Society 6.8 reported the lowest levels of familiarity with the work of the WBG. Government Instituion 6.8 Bilateral/Multilateral Agency 5.6 Local Government 5.5 Office of a Parliamentarian 5.3 1 2 3 4 5 6 7 8 9 10 Mean Rating of Familiarity How familiar are you with the work of these organizations in Chile? (World Bank Group) 8 Q Scale: 1 Not familiar at all – 10 Extremely familiar (N=301) Significantly different between stakeholder groups Trust in WBG Remains Stable Chile’s Central Bank 8.0 8.1 7.5 Academia / research centers Respondents in Chile gave the highest ratings of trust for Chile’s Central Bank and academia, followed by civil 7.1 society and the WBG. At the same time, the media and the Civil society (e.g., NGOs, CBOs) 6.8 National Congress were the least trusted among the 7.0 institutions studied. World Bank Group 7.0 ▪ Respondents from the office of the President had the 6.9 National government highest ratings of trust in the WBG (mean=8.2), whereas 6.5 respondents from the office of a Parliamentarian had 6.7 significantly lower trust ratings (mean = 6.1). Local government FY24 6.6 United Nations FY20 6.4 6.5 Regional development banks 6.5 6.5 International Monetary Fund 6.8 6.1 Private sector 6.1 National Congress / legislative 5.5 branch 5.2 Media 5.6 1 2 3 4 5 6 7 8 9 10 How much do you trust each of the following institutions to do what is right for Chile? Mean Rating of Trust Q Scale: 1 Not at all – 10 Very much (FY24 N=~280; FY20 N=143) 9 10 Overall Attitudes Toward the World Bank Group “Increase your relationship with civil society and other actors at the local level. Have a more visible role in the design of public policies that can be evaluated from the beginning. A more dynamic public- private dialogue that brings together more diverse social actors to solve complex problems. Improve the dissemination of your knowledge products. A good example is the Women Business and the Law report..” (Civil Society Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Chile? (N=154) Improvement in Several Key Performance Indicators In FY24, respondents gave significantly higher Positive influence on shaping 6.8 ratings for WBG’s positive influence on shaping development policy* 6.0 development policy in Chile and for its relevance to development in the country. Ratings for alignment with Chile’s development priorities and effectiveness Alignment with development 6.7 have also improved, although not significantly. priorities 6.5 6.7 Relevant role in development* FY24 6.1 FY20 Effectiveness in achieving results 6.6 in Chile^ 6.4 Ends poverty and reduces 6.2 inquality 1 2 3 4 5 6 7 8 9 10 Mean Rating The WBG has a positive influence on shaping development policy in Chile. Scale: 1 To no degree at all – 10 To a very significant degree Q The WBG’s work is aligned with what I consider the development priorities for Chile. Scale: 1 Strongly disagree – 10 Strongly agree The WBG currently plays a relevant role in development in Chile. Scale: 1Strongly disagree – 10 Strongly agree *Significantly different How effective has the WBG been in achieving development results in Chile? Scale: 1 Not effective at all – 10 Very effective between years The WBG’s work helps end poverty and reduce inequality in Chile. Scale: 1 Strongly disagree – 10 Strongly agree ^Compared to a mean score of the two questions asked in FY20: "Overall, please rate your impression of the WBG’s effectivenes s in Chile. Scale: 1 Not effective at all – 10 Very effective; To what extent does the WBG’s work help to achieve development results in Chi le? Scale: 1 11 To no degree at all – 10 To a very significant degree 7.0 Stakeholders from the 5.3 7.2 Effectiveness in helping 6.3 Office of the President, Chile achieve results* 6.3 6.7 7.9 6.4 Government Institutions, 6.4 7.3 and Bilateral or Multilateral 5.3 6.6 7.2 Relevant role in Agencies Have More development* 6.3 7.3 7.0 6.2 Office of the President Positive Perceptions of the 6.5 7.6 Office of a Parliamentarian WBG Alignment with development 5.2 6.5 7.2 Government Instituion 7.8 Local Government priorities* 7.1 6.3 Comparisons of ratings for key performance indicators 6.5 Bilateral/Multilateral 6.8 Agency between stakeholder groups show that respondents from Civil Society 7.5 the office of the President, government institutions, and 5.1 Private Sector bilateral/multilateral agencies had the highest ratings for 7.4 Positive influence on 6.5 shaping 7.9 Academia the WBG across all of these KPIs. In contrast, respondents 6.5 development policy* from the office of a parliamentarian had significantly lower 7.1 Media 6.6 ratings. 6.3 8.2 6.1 7.5 Trust the WBG to do what is 6.2 7.8 *Significantly right for Chile* 7.1 different between 7.6 stakeholder groups 7.2 7.2 Q For question wording and scales, please see the previous slide. 1 2 3 4 5 Mean Rating 6 7 8 9 10 12 Familiarity Leads to More Positive Perceptions Comparing ratings of key performance indicators among 8.0 respondents highly familiar with the WBG (ratings of 8- Trust* 7.1 10 on a 10-point scale) and those with little familiarity 5.0 with the WBG (ratings of 1-4 on a 10-point scale), one can see that the more familiar stakeholders are with the 7.6 WBG, the more positive perceptions they have of the Influence* 6.7 WBG and its work. 5.1 7.5 Meaningful engagement and outreach can continue Alignment* 6.7 to increase positive perceptions. 4.9 7.5 Relevance* 6.6 5.1 7.4 Effectiveness in achieving results* 6.6 4.7 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 10.0 Mean Rating How familiar are you with the work of the WBG in Chile? High Familiarity (8-10) Some Familiarity (5-7) Low Familiarity (1-4) The WBG currently plays a relevant role in development in Chile. Scale: 1Strongly disagree – 10 Strongly agree *Significantly different between Q To what extent do you trust the WBG to do what is right? Scale: 1 To no degree at all – 10 To a very significant degree levels of familiarity The WBG has a positive influence on shaping development policy in Chile? Scale: 1 To no degree at all – 10 To a very significant degree How effective has the WBG been in achieving development results in Chile? Scale: 1 Not effective at all – 10 Very effective The WBG’s work is aligned with what I consider the development priorities for Chile. Scale: 1 Strongly disagree – 10 Strongly agree 13 Chile’s Key Performance Indicators are Somewhat Lower than those of Other IBRD Countries 7.0 Trust the WBG to do what is right 7.4 Posititve influence on shaping 6.8 development policy 6.8 Chile FY24 6.7 Alignment with development priorities IBRD FY23 7.2 6.7 Relevant role in development 7.1 Effectiveness in helping to achieve 6.6 results 7.0 1 2 3 4 5 6 7 8 9 10 Mean Rating FY23 IBRD countries included: Albania, Algeria, Armenia, Azerbaijan, Egypt, Jamaica, Malaysia, Mongolia, Montenegro, North Macedonia, Q Romania, Serbia, South Africa, and Türkiye 14 Stakeholder Trends Across Performance Indicators Respondents from bilateral/multilateral agencies, the office of the President, and government institutions had the highest mean rating All Respondents 6.8 across the aggregated responses to the eighteen COS indicator questions, whereas respondents from the office of a Bilateral/Multilateral Agency 7.6 parliamentarian had significantly lower ratings. Office of the President 7.5 ▪ Collaboration with the WBG: Respondents who indicated that they collaborate with the WBG gave significantly higher ratings Government Instituion 7.4 across the aggregated indicator questions compared to respondents who do not collaborate with the WBG: Civil Society 7.0 Mean rating: Collaborate with WBG = 7.5 Private Sector 6.8 Do not collaborate = 6.5 Academia 6.7 Local Government 6.5 Media 6.5 Office of a Parliamentarian 5.2 1 2 3 4 5 6 7 8 9 10 Mean Rating of Aggregated Indicator Questions Q All Indicator Questions asked on a Scale from 1 to 10. Click here for details of these Indicator Questions. 15 16 World Bank Group’s Support in Development Areas “Focus on the sustainable management of natural resources, support for decentralization and local governance processes and strengthening of social protection and the care system.” (Bilateral/Multilateral Agency Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Chile? (N=154) Development Areas Education 45% for WBG Focus Public sector governance 43% Social protection and inclusion 41% In FY24, education, public sector governance, social protection, and climate change were the top areas where Climate change 39% stakeholders would like the WBG to focus its resources. These Energy 22% four areas were also at the top of the list in the FY20 survey. Economic policy 20% ▪ It should be noted that education (#1) was of more priority to Environment / natural resource management 20% respondents from civil society (79%); climate change was of a Jobs 20% greater priority to the respondents from the office of the President (77%); while social protection and inclusion was the Gender equity 17% top priority for respondents from local governments (60%). Digital infrastructure development 17% Financial inclusion and small business 17% development In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Chile? Youth development 16% “Start with the development of public policy to attack climate change. Health / pandemic preparedness 15% Also, supervise the work of the Local Children's Office facilities.” Private sector development / private (Local Government Respondent) capital mobilization 15% “Collaborate by promoting good public policies. The above can be Tax policy (efficiency) 15% done by transferring knowledge, disseminating experiences, Water / sanitation 13% participating in projects, and financing incorporating conditions/restrictions that guide good public policies.” Transport infrastructure 10% (Private Sector Respondent) Agriculture / food security 8% 17 Q Which areas should the WBG prioritize to have the most impact on development results in Chile? (Select up to 5) (Percentage of Respondents, N=295) Effectiveness of WBG’s Support in Sectoral Areas Public sector governance 6.4 6.8 6.3 Climate change 6.9 The WBG’s work in public sector governance received the highest effectiveness ratings. In contrast, ratings of the Social protection 6.3 6.2 Bank’s involvement in water supply and sanitation infrastructure and private sector development Environment / natural resource 6.2 significantly decreased since FY20. management 6.2 ▪ Of note, respondents from government institutions had Energy / extractives 6.8 significantly higher mean ratings across most of these Water supply and sanitation 6.1 sectoral areas compared to respondents from other infrastructure* 6.8 stakeholder groups (overall mean = 6.9). FY24 6.0 Gender equity 6.3 FY20 ▪ As with other aspects of WBG work in Chile, respondents 6.0 from the office of a parliamentarian gave the lowest Private sector development* 6.8 ratings for the WBG sectoral work (overall mean = 4.7). 5.8 These respondents also had the lowest ratings of Agriculture and food security 6.4 familiarity with the Bank. 5.6 Health 6.2 5.6 Education 6.1 1 2 3 4 5 6 7 8 9 10 How effective do you believe the WBG is in terms of the work it does in the following areas of development in Chile? 18 Q Scale: 1 Not effective at all – 10 Very effective 19 World Bank Group’s Work and Engagement on the Ground in Chile “Be in greater contact with institutions at both the central and local levels for the implementation of policies. That is, increase proactivity in identifying the needs of the institutions and present projects according to said needs so that the authority in question identifies it as an added value in the management carried out, achieving the Institutional objective in a much more efficient and effective..” (Government Institution Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Chile? (N=154) The WBG Increasingly Seen as Accessible In FY24, respondents perceived the WBG as significantly more 7.7 Being a long-term partner to Chile* accessible than in FY20. However, perceptions of the WBG as 8.1 a long-term partner in Chile have significantly decreased (they were the lowest among parliamentarians). Sharing knowledge and innovative 7.6 solutions with Chile ▪ Respondents from government institutions had the most positive views of the WBG as a development partner (overall Being a trusted opinion leader 7.5 mean = 8.1). In contrast, respondents from the office of a parliamentarian gave significantly lower ratings (overall 7.2 mean = 5.5). Access to WBG staff and experts* 6.7 Convening diverse stakeholders to 7.2 tackle development challenges FY24 FY20 7.2 Openness 7.5 6.9 Responsiveness to needs in Chile 6.8 Flexibility when circumstances 6.8 change in Chile^ 6.5 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in Chile, in terms of each of the following? Q Scale: 1 To no degree at all – 10 To a very significant degree 20 ^Compared to the mean of institutional flexibility and flexibility to changes in country context asked in FY20. The WBG Increasingly Seen as Effectively Collaborating with Stakeholders In FY24, respondents continue to see the WBG collaborating 7.7 Collaboration with the Government well with the government. Perceptions of collaboration with 7.8 other donors and development partners and with civil society have improved significantly. ▪ Respondents from government institutions and civil society 7.3 Collaboration with other donors and had the most positive views of the WBG’s collaboration development partners* (overall mean = 8.2 and 8.0, respectively), while 6.6 respondents from the office of a parliamentarian gave significantly lower ratings (overall mean = 4.8). FY24 7.1 Collaboration with the private sector FY20 6.7 6.9 Collaboration with civil society* 6.1 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in Chile, in terms of each of the following? Q Scale: 1 To no degree at all – 10 To a very significant degree 21 Nearly Half of All Stakeholders want the Bank to Collaborate More with Local Government Respondents in this year’s survey indicated that, in Local government 45% addition to its partnership with the national government, the WBG should collaborate more with local government and academia, closely followed by civil society. Academia / research centers 32% Civil society (e.g., NGOs, CBOs) 30% Private sector 26% National Congress / legislative In your opinion, what is the most important thing the WBG 24% branch could do to increase its effectiveness in Chile? “Link with local governments and generate dissemination Other donors and development material and discussion forums, as well as collaborate with 14% partners congress and review of laws that affect complex issues, such as everything related to children and adolescents and women..” Media 9% (Local Government Respondent) “Increase contact with academics, study centers, and the media, disseminating their work and working Chile’s Central Bank 6% together” (Academia Respondent) Other 3% In addition to its partnership with the national government, which of the following should the WBG collaborate Q with more to have a greater impact in Chile? (Select up to 2) (Percentage of Respondents, N=275) 22 23 Financial Instruments and Knowledge Work “Strengthen financing instruments and advisory and analysis services in Chile with joint work with the central government, regional governments, and municipalities, particularly in matters of resilience to climate change and just sociological transition, as has been done with the Policy Reduction of Emissions from Deforestation and Degradation.” (Government Institution Respondent) “Increase non-reimbursable technical cooperation directly in territories, depending on the needs of each one or group. More instances of direct dialogue with Municipalities. Organization of experience exchange activities or seminars on innovative and contingent topics..” (Local Government Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Chile? (N=154) Technical Assistance and Financial Resources Considered the Bank’s Greatest Values In FY24, technical assistance and implementation Technical assistance and 52% implementation support support and financial resources were considered the WBG’s greatest value to Chile. Financial resources 42% Capacity development was most valued by local government stakeholders (36%). Capacity development, training and 26% knowledge sharing Knowledge and analytical products were of the highest value to respondents from bilateral/multilateral agencies (46%) and academia (44%). Knowledge and analytical products 24% Mobilizing third-party financial resources was of the Mobilizing third party financial highest value to respondents from the private sector (46%). 19% resources Dissemination of relevant technical 9% information In your opinion, what is the most important thing the WBG Convening / bringing together 7% could do to increase its effectiveness in Chile? different groups of stakeholders “Do training at technical levels of the different initiatives. For example, on issues of Climate Change and Nature-based Donor coordination 3% Solutions. Also, share knowledge acquired from actions learned in other places. .” (Government Institution Respondent) Other 2% Which WBG instruments do you VALUE the most in Chile? (Select up to 2) Q (Percentage of Respondents, N=291) 24 WBG is Seen as Insisting on Accountability Through its Lending and Effectively Monitoring and Evaluating Projects Regarding WBG’s financial instruments, respondents had the highest levels of agreement that the WBG insists on The WBG insists on 8.1 accountability through its lending and effectively monitors accountability through its lending and evaluates the projects it supports in Chile. Perceptions of the WBG’s financial instruments meeting The WBG effectively monitors 7.9 and evaluates the projects it country needs have somewhat improved, although not supports in Chile significantly. The WBG’s Environmental and 7.5 Social Framework requirements In your opinion, what is the most important thing the WBG are reasonable FY24 could do to increase its effectiveness in Chile? FY20 “Integrate into the operation of the different public institutions to guarantee that projects and resources are executed according to The conditions of the WBG’s 7.1 standards defined by the WBG and that the defined objectives are financing are competitive compared to markets achieved.” (Government Institution Respondent) “Increase your communication of financing possibilities, collaboration with other areas of government such as the National The WBG’s financial instruments 6.8 Congress, improve dissemination of studies and conclusions” meet the needs of Chile 6.4 (Office of Parliamentarian) 1 2 3 4 5 6 7 8 9 10 Mean Rating Q To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree. 25 53% of Respondents Have Used the WBG’s Knowledge; Those Who Did Were Satisfied With its Quality The WBG brings global expertise to Chile as 8.2 Have you ever used the WBG’s part of its knowledge work* knowledge work, including participating 7.5 in workshops, study tours, or training programs? 7.9 Working with the WBG increases Chile’s institutional capacity* 7.1 Have you 7.8 used WBG I am satisfied with the quality of the WBG’s advisory knowledge work in Chile* services and 6.1 No analytics in 47% Yes the past? 53% The WBG’s knowledge work is tailored to 7.6 Chile’s context* Yes 6.5 No When I need to consult the WBG’s 7.1 knowledge work, I know how to find it* 5.4 Have you ever used the WBG’s knowledge work, including participating in workshops, study Q tours, or training programs? (Percentage of Respondents, N=277) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Scale: 1 Strongly Mean Rating 26 disagree – 10 Strongly agree *Significantly different usage WBG Knowledge Work is Perceived as Bringing Global Expertise Respondents had the highest levels of agreement that The WBG brings global expertise to Chile as 8.0 part of its knowledge work^ 7.7 the WBG brings global expertise to Chile as part of its knowledge work, which is closely followed by the WBG’s The WBG’s publications are translated into 7.8 publications being translated into local language(s). local language(s)* 7.1 Perceptions for the latter aspect have improved Working with the WBG increases Chile’s 7.6 significantly; however, the ratings for dissemination of institutional capacity the WBG’s knowledge work are somewhat lower, and I am satisfied with the quality of the WBG’s 7.3 they haven’t changed significantly since FY20. knowledge work in Chile ▪ Respondents from the media and the office of a The WBG’s knowledge work is tailored to 7.3 FY24 Chile’s context^ 7.1 parliamentarian had the most critical views of the FY20 I am satisfied with the quality of the WBG’s WBG’s knowledge work. They were also the least reimbursable advisory services (RAS) work 7.1 likely to have used it. in Chile Knowledge work contribution to development 6.9 results 6.7 When I need to consult the WBG’s 6.6 knowledge work, I know how to find it The WBG’s publications are adequately 6.3 disseminated 6.0 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree Mean Rating Q How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in Chile? Scale: 1 Not significant at all – 10 Very significant ^Compared to "Are a source of relevant information on global good practices" and “Are adaptable to Chile’s specific 27 development challenges and country circumstances,” respectively, asked in FY20. 28 The Future Role of the World Bank Group in Chile How can the WBG increase its effectiveness? Open Ended Responses Collaborate with local stakeholders, engage in policy dialogue, decentralization, and greater dissemination of work. Results Supervision of project/policy Operational Direct engagement at the local level, implementation, and M&E Results, 2% decentralization 3% Effectiveness Communication of results Greater engagement in policy dialogue Financial Support, 28%* Implementation support 6% Financial More financing, particularly directly at Operational Context-specific solutions and adaptation to Knowledge, local circumstances the local level Effectiveness, 28% Support 9% Develop and promote new, more 6% flexible instruments Communication Engage with the media to promote WBG’s results across audiences Facilitate private investment Focus Area, 21% Educate the public about the Bank’s role 14% Knowledge Capacity building and technical assistance Proactive engagement with decision makers 9% Proactive inform decision makers about Address reputational issues WBG research, best practices Communication, Engagement, 20% 21% Greater stakeholder engagement for: Engagement Focus Area Public sector governance/modernization 20% - better needs assessment 14% Human capital, innovation - generating local solutions Climate change, energy - coordination, supervision of project/ policy implementation, and M&E In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Chile? (N=154) Q *All percentages are counted based on the total number of topics mentioned by the respondents; individual comments could be counted multiple times depending on the number of topics they cover. 29 Demands for the WBG to be more collaborative, engage in policy development, communicate more, and disseminate knowledge and results Operational Effectiveness Communication “Be in greater contact with institutions at both the central and local levels for the “Increase your communication of financing possibilities, collaboration with other areas implementation of policies. That is, increase proactivity in identifying the needs of of government such as the National Congress, improve dissemination of studies and the institutions and present projects according to said needs so that the Authority in conclusions” (Respondent from the office of a parliamentarian) question identifies it as an added value in the management carried out, achieving the Institutional objective in a much more efficient and effective.” (Government respondent) “Periodic meetings (quarterly) with the media to learn about the progress of policies and studies in development. Also, about financing mechanisms. Greater ease of “Participate in more program implementation processes” (Local government access to reports, not just executive summaries for the press.” (Media respondent) respondent) “Publication and dissemination of studies among decision makers” (Local government “Increase your relationship with civil society and other actors at the local level. Have a respondent) more visible role in the design of public policies that can be evaluated from the “Have more visibility in the academy, in the press media and through dissemination beginning…” (Civil society respondent) activities of its programs in Chile.” (Academia respondent) “More direct work with local governments, opening possibilities and access to more direct financing of territorial initiatives” (Local government respondent) Engagement “Better position itself as a relevant actor to accompany the development of programs “Support collaborative work between universities, government teams, and civil society and policy development in various matters (today there is considerable ignorance of for the design of public policies” (Academia respondent) its role in the country) (Private sector respondent) “Generating instances where the community can be part. They can contribute a lot to the work that the Bank can carry out.” (Local government respondent) “Invest in innovative local public management initiatives, replicable local public policies (Local government respondent) “Working with social organizations and respecting the ways of acting of the community and the idiosyncrasies and ways of construction of the towns.” (Local government respondent) Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Chile? (N=154) 30 Demands for the WBG to build capacity, offer more financial support, and ensure results Knowledge Financial Support “Training the people who make up the different bodies of the State and civil society.” “1. Take more risk in the projects and initiatives it finances. 2. Mobilize more (Local government respondent) concessional capital to the country, since due to its membership in the OECD it is very elusive. 3. Coordinate with the public and private sectors in the structuring of “Maintain contact with the government and inform it of the best practices in other combined financing for high-impact projects.” (Civil society respondent) countries with a similar profile, to together develop tailor-made solutions.” (Bilateral or “Advice and direct and effective investment in autonomous local governments, multilateral agency respondent) municipalities” (Respondent from the office of the President) “Collaborate by promoting good public policies. The above can be done through the “Make its instruments flexible, increase dialogue with civil society actors and regional transfer of knowledge, disseminating experiences, and participating in projects and and local governments.” (Respondent from the office of the President) financing incorporating conditions/restrictions that guide good public policies.” (Private “Development and promotion of new financing instruments, encouraging the sector respondent) deployment of more public/private financing” (Civil society respondent) “Do training at technical levels of the different initiatives. For example, on issues of “Have a platform where projects are registered and serve as a portal so that investors Climate Change and Nature-based Solutions. Also share knowledge acquired from and financiers can participate in these projects, which will have the GBM seal…” actions learned in other places. ” (Government respondent) (Private sector respondent) Results “Integrate into the operation of the different public institutions to guarantee that projects and resources are executed according to standards defined by the WBG and that the defined objectives are achieved.” (Government respondent) “I think it is necessary to strengthen the teams since those who are WBG do an excellent job, but it is not enough, resulting in a high workload for the officials, affecting the achievement of objectives and support, and the urgency in meeting goals without really measuring the progress or results. The urgency of the goal is noticeable more than the quality support procedure. Also, the little flexibility and demands that respond to the latter; I believe that the personnel is insufficient for the social area and accompaniment that responds to its goals more than to the needs of the programs…” (Government respondent) ) Q In your opinion, what is the most important thing the WBG could do to increase its effectiveness in Chile? (N=154) 31 32 Communication and Outreach “Improve your communication systems with all the entities that are in the field of decision -making and with the organizations that build the social fabric in Chile. Improve your communication plans. Increase workshops, especially in regions. Financing development projects in small, lagging towns to generate territorial equity” (Government Institution Respondent) “It seems to me that there is a lack of dissemination of the work carried out; perhaps the group that arrives is too limited, it is probably an important contribution, but its origin is unknown..” (Local Government Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Chile? (N=154) Events, e-Newsletters, and Direct Contact were Most Preferred for Receiving WBG Communication Preferred WBG Channel Office of a All Office of the Government Local Bilateral/Multi- Civil Private Parliamen- Academia Media Respondents President Institution Government lateral Agency Society Sector tarian Event / conference / seminar / 53% 50% 37% 50% 52% 75% 57% 57% 65% 36% workshop e-Newsletters 47% 58% 47% 47% 45% 42% 38% 54% 52% 36% Direct contact with staff 44% 42% 53% 44% 37% 25% 48% 46% 43% 91% Social media 17% 8% 11% 18% 27% 17% 19% 7% 9% 0% Direct messaging 14% 8% 32% 18% 8% 8% 14% 7% 13% 27% How would you prefer to receive communication from the WBG? (Select up to 2) Q (Percentage of Respondents, N=269) 33 6 in 10 Engaged With the WBG Recently, Most often Through Direct Contact, WBG’s Events, and Social Media 63% of respondents recalled hearing or seeing something about the WBG recently. Respondents from the office of the President, government institutions, and local government were the most likely to recall something (83%, 74%, and 77%, respectively) whereas respondents from the office of a parliamentarian were significantly less likely to do so (37%). Respondents most often reported seeing/hearing about the WBG through direct contact, events/conferences/seminars (in person or online), and social media. Direct contact with WBG staff 66% Event / conference / seminar 25% (in person or online) Social media 24% No 37% Do you recall e-Newsletters 20% seeing or hearing anything about WBG websites 16% the WBG recently? Yes Television, radio, 13% 63% newspapers Direct messaging 8% Other 6% Blogs 2% Podcasts 1% Do you recall seeing or hearing anything about the WBG recently? (N=273) Q Where do you recall seeing or hearing this information? (Check all that apply) (Percentage of Respondents, N=173) 34 35 Demographics of the Sample and Detailed Methodology Demographics of the Sample Currently, do you Which of the World Bank (IBRD) 90% professionally following agencies collaborate/work of the WBG do Yes with the WBG in you primarily International Finance 19% 30% Corporation (IFC) Chile? (N=301) collaborate/work with in Chile? (N=90) Multilateral Investment Guarantee Agency 3% No (MIGA) 70% International Centre for Settlement of Investment Disputes 1% (ICSID) What’s your age? Which best represents your geographic (N=277) 25 or younger 1% location? (N=277) 26-35 21% Metropolitan 65% 36-45 29% region 46-55 27% Other regions 35% 56 and above 21% Prefer not to 1% specify 36 Detailed Methodology From November 2023 to February 2024, 870 stakeholders in Chile were invited to provide their opinions on the WBG’s work by participating in a Country Opinion Survey. Percentage of Respondents FY 2020 FY 2024 A list of potential participants was compiled by the WBG country team and the fielding agency. Government Principals: Office of the Participants were drawn from the offices of the President, Prime Minister, and minister, the President, Prime Minister, Minister, 17% 12% Parliamentarian office of a parliamentarian, government institutions, local governments, bilateral/ multilateral agencies, the private sector, civil society organizations, academia, and the media. Government Institutions: Employee of a Ministry, Department, Project Implementation 28% 24% A total of 301 stakeholders participated in the survey (35% response rate). Respondents Unit, Independent Government Institution, Judiciary, State-Owned Enterprise completed the questionnaires via an online platform. Local Government 6% 29% The results of this year’s survey were compared to the FY20 Survey, which had a Bilateral/Multilateral Agency: Embassy, response rate of 22% (N=166). Development Organization, Development 7% 5% Bank, UN Agency Comparing responses across Country Surveys reflects changes in attitudes over time, but also changes in respondent samples, changes in methodology, and changes to the survey Civil Society Organization: Local and regional NGOs, Community-Based instrument itself. To reduce the influence of the latter factor, only those questions with similar Organization, Private Foundation, 11% 8% response scales/options were analyzed. This year’s survey saw an increased outreach to Professional/Trade Association, and/or response from local government, but a decrease from government principals, media, Faith-Based Group, Youth Group and civil society. These differences in stakeholder composition between the two years should Private Sector: Private Company, Financial be taken into consideration when interpreting the results of the past-year comparison Sector Organization, Private Bank, Small, 9% 10% Micro & Medium Enterprise analyses. Academia/Research Institute/Think Tank 10% 8% Key statistically significant findings (tested at the research standard of p < .05) are noted throughout the report. Media 11% 4% Breakdowns for individual questions by stakeholder group can be found in the “Chile COS Other 1% 0% FY24 Appendices with data breakdowns.xlsx” file published in the WBG Microdata Library, Total Number of Respondents* 164 301 along with the survey microdata and this report. * This table includes only those who responded to the question, “What is your primary professional affiliation?” 37 Indicator Questions Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions, several of which are aggregated for the World Bank Group’s annual Corporate Scorecard and are highlighted in red below. A1_5. How much do you trust each of the following institutions to do what is right for Chile? Scale: 1 Not at all – 10 Very much A2. How effective is the World Bank Group (WBG) in helping Chile achieve development results? Scale: 1 Not effective at all – 10 Very effective A3. How significant a contribution do you believe the World Bank Group's knowledge work makes to development results in Chile? Scale: 1 Not significant at all – 10 Very significant To what extent do you agree/disagree with the following statements about the WBG’s work in Chile? Scale: 1 Strongly disagree – 10 Strongly agree A4 The World Bank Group currently plays a relevant role in development in Chile. A5. The World Bank Group’s work is aligned with what I consider the development priorities for Chile. A6. The WBG has a positive influence on shaping development policy in Chile A7. The WBG’s work helps end poverty and reduce inequality in Chile. To what extent is the World Bank Group an effective development partner in Chile, in terms of each of the following? Scale: 1 To no degree at all – 10 To a very significant degree C1_1. Responsiveness to needs C1_2. Access to WBG staff and experts C1_3. Flexibility when circumstances change C1_5. Being a long-term partner to Chile To what extent is the WBG an effective development partner in terms of the following?: Scale: 1 To no degree at all – 10 To a very significant degree C1_9.Collaboration with other donor and development partners C1_10.Collaboration with the Government C1_11.Collaboration with the private sector C1_12.Collaboration with civil society To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree C3_1. The WBG’s financial instruments meet the needs of Chile (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results). C5_1. I am satisfied with the quality of the WBG’s knowledge work in Chile. C5_4. The WBG’s knowledge work is tailored to Chile’s context. 38 Thank you For more information about this report or the Country Opinion Survey program, please contact: countrysurveys@worldbankgroup.org