88147 Burundi Country Opinion Survey Report (July 2012 - June 2013) The World Bank Burundi Country Survey 2012 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues facing Burundi ...................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................20 VII. World Bank Knowledge and Instruments ..................................23 VIII. How the World Bank Operates ..................................................33 IX. The Future Role of the World Bank in Burundi ..........................39 X. Communication and Openness..................................................43 XI. Appendices ................................................................................51 2 The World Bank Burundi Country Survey 2012 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Burundi perceive the Bank;  Obtain systematic feedback from stakeholders in Burundi regarding:  Their views regarding the general environment in Burundi;  Their overall attitudes toward the World Bank in Burundi;  Overall impressions of the World Bank ’s effectiveness and results, knowledge and research, and communication and information sharing in Burundi; and  Perceptions of the World Bank’s future role in Burundi.  Use data to help inform the Burundi country team’s strategy. II. Methodology In April and May 2012, 581 stakeholders of the World Bank in Burundi were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; the 1st Vice President of the Republic Cabinet; the 2nd Vice President of the Republic Cabinet; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; financial sector/private banks; NGOs; community- based organizations; the media; independent government institutions; trade unions; faith-based groups; academia, research institutes or think tanks; and the judiciary branch. A total of 325 stakeholders participated in the country survey (56%). Respondents either completed the questionnaire with a representative from the local fielding agency or received the questionnaire via courier and returned the completed questionnaire accordingly. Respondents were asked about: general issues facing Burundi, their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Burundi, and the Bank’s communicat ion and information sharing in Burundi: 3 The World Bank Burundi Country Survey 2012 II. Methodology (continued) A. General Issues facing Burundi: Respondents were asked to indicate whether Burundi is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to poverty reduction and economic growth. B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Burundi, the extent to which the Bank meets Burundi’s need for knowledge services and financial instruments, the extent to which the Bank should and does seek to influence the global development agenda, their agreement with various statements regarding the Bank’s work in Burundi, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the Bank instruments that are most and least effective in reducing poverty, with which groups the Bank should work more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve sustainable development results in Burundi and the Bank’s level of effectiveness across forty development areas, such as poverty reduction, anti- corruption, and economic growth. D. The World Bank’s Knowledge: Respondents were asked to indicate the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution the Bank’s knowledge and research make to development results, the technical quality of the Bank’s knowledge and research, and the Bank’s effectiveness at providing linkage to non-Bank expertise. E. Working with the World Bank: Respondents were asked to rate the extent to which the Bank is adequately staffed in Burundi as well as their level of agreement with a series of statements regarding working with the Bank, such as the World Bank safeguard policies requirements being reasonable and the Bank disburses funds promptly. F. The Future Role of the World Bank in Burundi: Respondents were asked to rate how significant a role the Bank should play in Burundi’s development over the medium term and to indicate what the Bank should do to make itself of greater value in Burundi. G. Communication and Information Sharing: Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, their access to the Internet, and their usage and evaluation of the Bank’s website and PICs. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Burundi, and their geographic location. 4 The World Bank Burundi Country Survey 2012 III. Demographics of the Sample Current Position  For further analyses: the small number of respondents from the office of the President, the office of a Minister, 1st Vice President of the Republic Cabinet, and 2nd Vice President of the Republic Cabinet were combined into one group; the small number of respondents from community-based organizations were combined with those from NGOs; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from private sector organizations were combined with those from the financial sector and private banks; and the few respondents from the office of a Parliamentarian, private foundations, trade unions, faith-based groups, academia/research institutes/think tanks, and the judiciary branch were included in the “Other” category. 5 The World Bank Burundi Country Survey 2012 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Burundi Country Survey 2012 III. Demographics of the Sample (continued) Geographic Location 7 The World Bank Burundi Country Survey 2012 III. Demographics of the Sample (continued) Professional Collaboration with the World Bank Exposure to the World Bank 8 The World Bank Burundi Country Survey 2012 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the Bank received a mean rating of 5.9 on a 10-point scale with 1 being not familiar at all and 10 being extremely familiar.  Respondents from PMUs indicated the highest levels of familiarity whereas employees of ministries and respondents from NGOs/CBOs, the media, independent government institutions, private sector/financial sector/private banks, and other organizations indicated significantly lower levels.  Respondents across all geographic locations had statistically similar ratings of familiarity with the World Bank.  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, moderately correlated with their impressions of the Bank’s overall effectiveness and their perceptions of the Bank’s ability to help achieve sustainable development results in Burundi, as well as significantly correlated with and the Bank’s relevance to Burundi’s development. 9 The World Bank Burundi Country Survey 2012 IV. General Issues facing Burundi Headed in the Right Direction  When asked whether Burundi was headed in the right or wrong direction, three-quarters of all respondents indicated that Burundi was headed in the right direction.  A majority of respondents across all stakeholder groups, as well as all geographic locations indicated that Burundi was headed in the right direction. 10 The World Bank Burundi Country Survey 2012 IV. General Issues facing Burundi (continued) Development Priority  Respondents indicated that rural development and education were the most important development priorities in Burundi. Anti-corruption, poverty reduction, and energy were also considered top priorities. 11 The World Bank Burundi Country Survey 2012 IV. General Issues facing Burundi (continued) Poverty Reduction  Respondents indicated that economic growth would contribute most to poverty reduction in Burundi. Agricultural development, education, and rural development were also considered key contributors to poverty reduction. 12 The World Bank Burundi Country Survey 2012 IV. General Issues facing Burundi (continued) Economic Growth  Half of all respondents indicated that energy would contribute most to generating economic growth in Burundi. Anti-corruption, agricultural development and education were also identified as key to economic growth. 13 The World Bank Burundi Country Survey 2012 V. Overall Attitudes toward the World Bank Focusing World Bank Resources  Respondents indicated that the Bank would have the most impact on development results in Burundi by focusing most of its attention and resources on rural development, energy, and education. Poverty reduction and agricultural development were also seen as key. 14 The World Bank Burundi Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness  Across all respondents, ratings of the World Bank’s overall effectiveness in Burundi received a mean rating of 7.0 on a 10-point scale, with 1 being not effective at all and 10 being very effective.  Respondents from PMUs gave the highest ratings for the World Bank’s overall effectiveness in Burundi whereas respondents from the media and independent government institutions gave significantly lower ratings.  Respondents from Central and Southern Burundi gave the highest ratings for the World Bank’s overall effectiveness in Burundi whereas respondents from Northern Burundi gave significantly lower ratings. 15 The World Bank Burundi Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Achieving Sustainable Development Results  Across all respondents, the World Bank helping achieve sustainable development results in Burundi received a mean rating of 7.1 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Consultants on Bank projects gave the highest ratings for the World Bank helping achieve sustainable development results in Burundi whereas respondents from independent government institutions gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for the World Bank helping achieve sustainable development results in Burundi. 16 The World Bank Burundi Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Over half of all respondents indicated that the Bank’s greatest value to Burundi was its financial resources. The Bank’s strategy formulation, training/capacity building, mobilization of third party financial resources, and donor coordination were also considered of great value to Burundi. 17 The World Bank Burundi Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents indicated that the Bank’s greatest weaknesses in its work in Burundi were imposing technocratic solutions without regard to political realities, being too influenced by developed countries, not collaborating enough with non-state actors, and not enough public disclosure of its work. 18 The World Bank Burundi Country Survey 2012 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts  When World Bank assisted reform efforts fail or are slow to take place, respondents indicated that they most often attribute this to reforms not being well thought out in light of country challenges or the government working inefficiently. Respondents also sometimes attributed failed or slow reform efforts to political pressures and obstacles or inadequate level of citizen/ civil society participation.  Respondents across most stakeholder groups and geographic locations attributed failed or slow reform efforts to reforms not being well thought out, the government working inefficiently, or inadequate level of citizen/ civil society participation, except respondents from the media who were more likely to attribute it to poor donor coordination and respondents from Northern Burundi who were more likely to attribute it to inadequate funding. 19 The World Bank Burundi Country Survey 2012 VI. Sectoral Effectiveness Specific Areas of Effectiveness  Respondents saw the Bank as most effective at health, receiving a mean rating of 6.8 on a 10-point scale with 1 being not effective at all and 10 being very effective. 20 The World Bank Burundi Country Survey 2012 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were four instances in which there were significant stakeholder differences in their ratings of the Bank’s effectiveness across these forty areas:  Respondents from local government had the highest ratings for the Bank’s effectiveness at “Law and justice” whereas consultants on Bank projects had significantly lower ratings.  Respondents from local government and NGOs/CBOs had the highest ratings for the Bank’s effectiveness at “Local governance and institutions” whereas respondents from the office of the President/Minister/1 st or 2nd Vice President had significantly lower ratings.  Respondents from NGOs/CBOs had the highest ratings for the Bank’s effectiveness at “Job creation/employment” whereas respondents from the media and independent government institutions had significantly lower ratings.  Employees of ministries and respondents from local government and PMUs had the highest ratings for the Bank’s effectiveness at “Education” whereas respondents from the office of the President/Minister/1 st or 2nd Vice President, NGOs/CBOs, and independent government institutions had significantly lower ratings.  There were also significant differences between geographic locations in their ratings of the Bank’s effectiveness across several of these forty areas. For the most part, respondents from Central and Western Burundi had the highest ratings across these areas whereas respondents from Eastern and Southern Burundi had significantly lower ratings. Those areas with significant differences between geographic locations were:  “Communicable/non-communicable disease”;  “Poverty reduction”;  “Trade and exports”;  “Energy”;  “Social cohesion”;  “Financial markets”;  “Equality of opportunity”;  “Global integration”;  “Governance”;  “Food security”;  “Education”;  “Security/stabilization/reconstruction”;  “Climate change”;  “Public sector reform”;  “Regional integration”; and  “Agricultural development”.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 21 The World Bank Burundi Country Survey 2012 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve sustainable development results in Burundi, bivariate correlational analyses were conducted using respondents’ ratings of the forty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve sustainable development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve s ustainable development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve sustainable development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Burundi. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at environmental sustainability;  The Bank’s effectiveness at poverty reduction;  The Bank’s effectiveness at security/stabilization/reconstruction; and  The Bank’s effectiveness at economic growth.  Achieving Sustainable Development Results: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve sustainable development results in Burundi, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve sust ainable development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at poverty reduction;  The Bank’s effectiveness at basic infrastructure; and  The Bank’s effectiveness at local governance and institutions. 22 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments Knowledge: Meeting Burundi’s Knowledge Needs  Across all respondents, the extent to which the Bank meets Burundi’s needs for knowledge services received a mean rating of 6.5 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Respondents across all stakeholder groups, as well as those from all geographic locations, gave statistically similar ratings for the Bank meeting Burundi’s needs for knowledge services. 23 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research  Respondents indicated that it would be most valuable for the Bank to focus its research and knowledge efforts on energy, agricultural development, and economic growth. Research on poverty reduction, education, domestic private sector development, and anti-corruption was also considered valuable. 24 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Across all respondents, the effectiveness of the World Bank’s knowledge and research to provide support for program implementation received the highest mean rating, 6.7, on a 10-point scale with 1 being not at all effective and 10 being very effective.  Respondents from PMUs, local government, and bilateral and multilateral agencies gave the highest ratings for the effectiveness of the Bank’s knowledge and research to raise awareness of a particular topic whereas respondents from the office of the President/Minister/1st or 2nd Vice President and the media gave significantly lower ratings. Respondents across all stakeholder groups had statistically similar ratings for the effectiveness of the Bank’s knowledge and research in all other areas.  Respondents from Eastern and Northern Burundi gave significantly lower ratings for the effectiveness of the Bank’s knowledge and research to raise awareness of a particular topic compared to respondents from Western, Southern, and Central Burundi. Respondents across all geographic locations had statistically similar ratings for the effectiveness of the Bank’s knowledge and research in all other areas. 25 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Across all respondents, the World Bank’s knowledge and research being a source of relevant information on global good practices received the highest mean rating, 6.9, on a 10-point scale with 1 being to no degree at all and 10 being to a very significant degree.  Consultants on Bank projects and respondents from PMUs gave the highest ratings for the extent to which the Bank’s knowledge and research provide feasible recommendations whereas respondents from the office of the President/Minister/1st or 2nd Vice President and independent government institutions gave significantly lower ratings. Respondents across all stakeholder groups had statistically similar ratings for the other qualities of the World Bank’s knowledge and research.  Respondents across all geographic locations had statistically similar ratings for these qualities of the World Bank’s knowledge and research. 26 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution  Across all respondents, the significance of the contribution that the Wo rld Bank’s knowledge and research make to development results in Burundi received a mean rating of 6.6 on a 10-point scale, with 1 being not significant at all and 10 being very significant.  Respondents from PMUs gave the highest ratings for the contribution that the Bank’s knowledge and research make to development results in Burundi whereas respondents from NGOs/CBOs, independent government institutions, the office of the President/Minister/1st or 2nd Vice President, and the media gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar significance ratings for the contribution that the World Bank’s knowledge and research make to development results in Burundi. 27 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality  Across all respondents, the technical quality of the World Bank’s knowledge and research received a mean rating of 7.1 on a 10-point scale, with 1 being very low technical quality and 10 being very high technical quality.  Respondents from Southern Burundi gave the highest ratings for the technical quality of the Bank’s knowledge and research whereas respondents from Eastern Burundi gave significantly lower ratings.  Respondents across all stakeholder groups gave statistically similar ratings for the technical quality of the World Bank’s knowledge and research. 28 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Knowledge: Linkage to Non-Bank Expertise  Across all respondents, the Bank’s effectiveness at providing linkage to non-Bank expertise received a mean rating of 6.3 on a 10-point scale, with 1 being not effective at all and 10 being very effective.  Respondents across all stakeholder groups, as well as all geographic locations, gave statistically similar ratings for the Bank’s effectiveness at providing linkage to non-Bank expertise. 29 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective  Two-thirds of all respondents indicated that the World Bank’s investment lending was its most effective instrument in reducing poverty in Burundi.  The majority of respondents across most stakeholder groups and all geographic locations indicated that the World Bank’s investment lending was its most effective instrument in reducing poverty in Burundi, except respondents from bilateral or multilateral agencies who indicated that the Bank’s capacity building was its most effective instrument in reducing poverty. 30 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Least Effective  Respondents indicated that the Bank’s policy based lending/budget support to the government, analytical work, and technical assistance were the least effective in reducing poverty in Burundi.  A plurality of respondents from most stakeholder groups indicated the Bank’s policy based lending, analytical work, and technical assistance were least effective, except respondents from the office of the President/Minister/1st or 2nd Vice President who indicated that the World Bank’s capacity building was least effective, respondents from local government who indicated that they didn’t know which Bank instruments were least effective, respondents from NGOs/CBOs who indicated that the Bank’s co -financing arrangements were least effective, and respondents from the media who indicated that both the Bank’s policy based lending and emergency recovery lending were its least effective instruments.  A plurality of respondents from Western, Southern, and Central Burundi indicated the Bank’s policy based lending was its least effective instrument in reducing poverty in Burundi. Respondents from Eastern Burundi, however, indicated that the World Bank’s emergency recovery lending was least effective and respondents from Northern Burundi indicated that they didn’t know which Bank instruments were least effective in reducing poverty in Burundi. 31 The World Bank Burundi Country Survey 2012 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Burundi’s Needs  Across all respondents, the extent to which the Bank’s financial instruments meet Burundi’s needs received a mean rating of 6.8 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree.  Respondents from independent government institutions, the media, the office of the President/Minister/1st or 2nd Vice President, and private sector/financial sector/private banks gave significantly lower ratings for the Bank’s financial instruments meeting Burundi’s needs compared to respondents from other stakeholder groups.  Respondents across all geographic locations gave statistically similar ratings for the Bank’s financial instruments meeting Burundi’s needs. 32 The World Bank Burundi Country Survey 2012 VIII. How the World Bank Operates The World Bank’s Work in Burundi  In terms of the Bank’s work, the World Bank currently playing a relevant role in Burundi’s development received the highest mean level of agreement, 7.3, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Consultants on Bank projects and respondents from PMUs and local government had the highest levels of agreement that the Bank is currently playing a relevant role in Burundi’s development whereas respondents from independent government institutions, the media, private sector/financial sector/private banks, bilateral or multilateral agencies, and other organizations had significantly lower levels of agreement. Consultants on Bank projects and respondents from PMUs, local government, and NGOs/CBOs had the highest levels of agreement that the Bank supports programs and strategies that are realistic whereas employees of ministries and respondents from independent government institutions, private sector/financial sector/private banks, the media, bilateral or multilateral agencies, and the office of the President/Minister/1st or 2nd Vice President had significantly lower levels of agreement. Consultants on Bank projects and respondents from PMUs had the highest levels of agreement that Bank treats clients and stakeholders in Burundi with respect whereas respondents from independent government institutions and the office of the President/Minister/1st or 2nd Vice President had significantly lower levels of agreement. Respondents across all stakeholder groups had statistically similar levels of agreement that the Bank’s work is aligned with their development priorities for Burundi.  Respondents from Northern, Southern, and Central Burundi had the highest levels of agreement that the Bank’s work is aligned with their development priorities for Burundi and that the Bank supports programs and strategies that are realistic for Burundi whereas respondents from Eastern Burundi had significantly lower levels of agreement. Respondents from Northern Burundi had the highest levels of agreement that Bank treats clients and stakeholders with respect whereas respondents from Eastern Burundi had significantly lower levels of agreement. Respondents across all geographic locations had statistically similar levels of agreement that the Bank is currently playing a relevant role in Burundi’s development . 33 The World Bank Burundi Country Survey 2012 VIII. How the World Bank Operates (continued) Overall Perceptions  In terms of overall perceptions of how the Bank operates, the World Bank providing effective implementation support received the highest mean rating, 7.2, across all respondents, on a 10-point scale with 1 being to no degree at all and 10 being to a very significant degree. 34 The World Bank Burundi Country Survey 2012 VIII. How the World Bank Operates (continued) Overall Perceptions (continued)  There were some interesting stakeholder group differences in their perceptions of how the World Bank operates in Burundi.  Consultants on Bank projects and respondents from PMUs had the highest ratings for “The World Bank disburses funds promptly” whereas respondents from the office of the President/Minister/1st or 2nd Vice President had significantly lower ratings.  Consultants on Bank projects had the highest ratings for “The World Bank effectively monitors and evaluates the projects and programs it supports” whereas respondents from bilateral or multilateral agencies had significantly lower ratings.  Respondents from PMUs had the highest ratings for “Working with t he World Bank increases Burundi’s institutional capacity” whereas respondents from the office of the President/Minister/1st or 2nd Vice President and independent government institutions had significantly lower ratings.  Respondents from PMUs had the highest ratings for “T he World Bank’s teams and visits are well coordinated” whereas respondents from the office of the President / Minister/1st or 2nd Vice President, bilateral or multilateral agencies, and the media had significantly lower ratings.  Consultants on Bank projects had the highest ratings for “T he World Bank provides effective implementation support” whereas respondents from the office of the President/Minister/1st or 2nd Vice President, bilateral or multilateral agencies, and independent government institutions had significantly lower ratings.  There were also some interesting geographic location differences in their perceptions of how the World Bank operates in Burundi.  Respondents from Western Burundi had the highest ratings for “The World Bank disburses funds promptly” whereas respondents from Eastern and Central Burundi had significantly lower ratings.  Respondents from Central Burundi had the highest ratings for “The World Bank’s safeguard policy requirements are reasonable” and “The World Bank provides effective implementation support” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents from Central Burundi had the highest ratings for “The World Bank imposes reasonable conditions on its lending” whereas respondents from Eastern and Southern Burundi had significantly lower ratings.  Respondents from Northern Burundi had the highest ratings for “Working with t he World Bank increases Burundi’s institutional capacity” and “The World Bank ensures consistency and continuity through staff changes” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents from Central and Northern Burundi had the highest ratings for “T he World Bank’s teams and visits are well coordinated” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents from Central, Southern, and Northern Burundi had the highest ratings for “Where country systems are adequate, t he World Bank makes appropriate use of them” whereas respondents from Eastern Burundi had significantly lower ratings. 35 The World Bank Burundi Country Survey 2012 VIII. How the World Bank Operates (continued) Adequately Staffed  Across all respondents, the World Bank being adequately staffed in Burundi received a mean rating of 6.5 on a 10-point scale with 1 being to no degree at all and 10 being to a very significant degree.  Respondents from PMUs and private sector/financial sector/private banks had the highest ratings that the Bank is adequately staffed in Burundi whereas employees of ministries and respondents from independent government institutions, the media, and the office of the President/Minister/1st or 2nd Vice President had significantly lower ratings.  Respondents across all geographic locations had statistically similar ratings that the Bank is adequately staffed in Burundi. 36 The World Bank Burundi Country Survey 2012 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Across all respondents, the extent to which the World Bank is an effective development partner in terms of its collaboration with the Government in Burundi received the highest mean rating, 7.5, on a 10-point scale with 1 being to no degree at all and 10 being to a very significant degree. 37 The World Bank Burundi Country Survey 2012 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner (continued)  There were some interesting stakeholder group significant differences in their perceptions of the extent to which the World Bank is an effective development partner in Burundi.  Employees of ministries and respondents from local government, consultants on Bank projects, and PMUs had the highest ratings regarding the Bank’s “Follow up and follow through” whereas respondents from independent government institutions, the office of the President/Minister/1st or 2nd Vice President, and the media had significantly lower ratings.  Consultants on Bank projects and respondents from local government and PMUs had the highest ratings regarding the Bank’s “Collaboration with the Government” whereas respondents from private sector/financial sector/private banks and bilateral or multilateral agencies had significantly lower ratings.  Respondents across all stakeholder groups had statistically similar ratings across the other aspects of the World Bank being an effective development partner.  There were also some interesting significant differences between geographic locations in their perceptions of the extent to which the World Bank is an effective development partner.  Respondents from Northern, Southern, and Central Burundi had the highest ratings regarding the Bank’s “Follow up and follow through” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents from Northern and Central Burundi had the highest ratings regarding the Bank’s “Responsiveness” and “Collaboration with other donors” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents from Northern Burundi had the highest ratings regarding the Bank’s “Being inclusive” and “Straightforwardness and honesty” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents from Northern and Western Burundi had the highest ratings regarding the Bank’s “Staff accessibility” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents from Central Burundi had the highest ratings regarding the Bank’s “Collaboration with groups outside of the Government ” and “Collaboration with the Government ” whereas respondents from Eastern Burundi had significantly lower ratings.  Respondents across all geographic locations had statistically similar ratings for the other aspects of the World Bank being an effective development partner. 38 The World Bank Burundi Country Survey 2012 IX. The Future Role of the World Bank in Burundi Role Significance  Respondents indicated that the Bank should play a fairly significant role in Burundi’s development over the medium term, receiving a mean rating of 8.2 across all respondents on a 10-point scale with 1 being not a significant role and 10 being very significant role.  Consultants on Bank projects and respondents from local government and PMUs gave the highest ratings for the Bank’s role significance whereas respondents from bilateral or multilateral agencies gave significantly lower ratings.  Respondents from Northern and Central Burundi gave the highest ratings for the Bank’s role significance whereas respondents from Eastern Burundi gave significantly lower ratings. 39 The World Bank Burundi Country Survey 2012 IX. The Future Role of the World Bank in Burundi (continued) Making the Bank of Greater Value  Half of all respondents indicated that the World Bank should reduce the complexity of obtaining Bank financing to make itself of greater value in Burundi. Respondents indicated that the Bank should also offer more innovative financial products and improve the quality of its experts as related to Burundi’s specific challenges to make itself of greater value.  Respondents across most stakeholder groups and all geographic locations indicated that the Bank should reduce the complexity of obtaining Bank financing to make itself of greater value, except respondents from bilateral or multilateral agencies who indicated that the Bank should increase the level of World Bank staffing in Burundi’s office and respondents from private sector/financial sector/private banks who indicated that the Bank should offer more innovative knowledge services. 40 The World Bank Burundi Country Survey 2012 IX. The Future Role of the World Bank in Burundi (continued) Collaborating in Burundi  Respondents indicated that the World Bank should work more closely with beneficiaries, CBOs, the private sector, and local government to ensure better development results in Burundi.  Respondents from most stakeholder groups and all geographic locations indicated that the Bank should work more closely with beneficiaries, CBOs, the private sector, and local government, except respondents from bilateral or multilateral agencies who indicated that the Bank should work more closely with the donor community and respondents from NGOs/CBOs who were more likely to indicate that the Bank should work more closely with NGOs. 41 The World Bank Burundi Country Survey 2012 IX. The Future Role of the World Bank in Burundi (continued) Influencing the Global Development Agenda  Across all respondents, the extent to which respondents believed the World Bank should influence the global development agenda received a mean rating of 7.2 on a 10-point scale, with 1 being to no degree at all and 10 being to a very significant degree. The extent to which respondents believed the World Bank does influence the global development agenda received a mean rating of 6.5 across all respondents.  Respondents from Southern Burundi gave the highest ratings for the extent to which the Bank should influence the global development agenda whereas respondents from Eastern Burundi gave significantly lower ratings. Respondents across all geographic locations gave statistically similar ratings for the extent to which the Bank does influence the global development agenda.  Respondents across all stakeholder groups gave statistically similar ratings for the extent to which the Bank should and does influence the global development agenda. 42 The World Bank Burundi Country Survey 2012 X. Communication and Openness Information Sources  Respondents indicated that they got most of their information about economic and social development issues in Burundi from local radio, local newspapers, and the Internet. Local television was also a popular information source. 43 The World Bank Burundi Country Survey 2012 X. Communication and Openness (continued) Information Sources (continued)  When asked how they would prefer to receive information from the World Bank, nearly half of all respondents indicated World Bank seminars/workshops/conferences. Other popular choices were the World Bank website, World Bank publications and other written materials, and direct contact with World Bank staff. 44 The World Bank Burundi Country Survey 2012 X. Communication and Openness (continued) Access to Information  The vast majority of respondents indicated that they were unaware of the Bank’s Access to Information policy.  Respondents from Eastern Burundi were significantly more likely to be aware of the Bank’s Access to Information policy than respondents from other locations.  Respondents across all stakeholder groups had statistically similar levels of awareness for the Bank’s Access to Information policy.  Just 15% of respondents indicated that they had requested information from the World Bank in the past year.  Employees of ministries, contractors on Bank projects, and respondents from local government were significantly less likely to have requested information from the World Bank compared to respondents from other stakeholder groups.  Respondents across all geographic locations had statistically similar rates of requesting information from the World Bank. 45 The World Bank Burundi Country Survey 2012 X. Communication and Openness (continued) Access to Information (continued)  Nearly all respondents who indicated that they had requested information from the World Bank indicated that they were able to obtain this information.  Respondents from Eastern Burundi were significantly less likely to have obtained their requested information compared to respondents from other locations.  Respondents across all stakeholder groups had statistically similar rates of obtaining their requested information.  Agreement that respondents use more data from the World Bank as a result of its Open Data policy received a mean rating of 4.6, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents from Western Burundi had the highest levels of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy whereas respondents from Eastern, Central, and Northern Burundi had significantly lower levels of agreement.  Respondents across all stakeholder groups had statistically similar levels of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. 46 The World Bank Burundi Country Survey 2012 X. Communication and Openness (continued) Internet Access  More than three-quarters all respondents indicated that they had access to the Internet.  Respondents from local government had significantly lower rates of Internet access compared to respondents from other stakeholder groups.  Respondents from Western Burundi had the highest rates of Internet access whereas respondents from Northern Burundi had significantly lower rates of Internet access. Website Usage  More than a third of all respondents indicated that they had used the Bank’s website.  Employees of ministries, consultants on Bank projects, and respondents from the office of the President/Minister/1st or 2nd Vice President, local government, and NGOs/CBOs had significantly lower rates of Bank website usage compared to respondents from other stakeholder groups.  Respondents from Northern Burundi had significantly lower rates of Bank website usage compared to respondents from other locations. 47 The World Bank Burundi Country Survey 2012 X. Communication and Openness (continued) Website Usage (continued)  Of those respondents who used the Bank’s website, over half indicated that they used the World Bank’s country website.  Consultants on Bank projects and respondents from local government and private sector/financial sector/private banks had significantly higher rates of usage for the World Bank’s country website compared to those from other stakeholder groups.  Respondents across all geographic locations had statistically similar rates of usage for the World Bank’s main and country websites. Website Evaluation  Among those respondents who utilized the World Bank’s websites, agreement that respondents find the Bank’s websites easy to navigate received the highest mean rating, 5.9, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents across all stakeholder groups and all geographic locations had statistically similar levels of agreement that they find the information on the Bank’s websites useful and that the Bank websites are easy to navigate. 48 The World Bank Burundi Country Survey 2012 X. Communication and Openness (continued) PIC Usage  Just 10% of all respondents indicated that they had used the Bank’s PICs in Burundi; nearly a quarter of all respondents indicated that they were unaware of the Bank’s PICs.  Respondents from PMUs and private sector/financial sector/private banks were the most likely of all stakeholder groups to have used the Bank’s PICs in Burundi. Employees of ministries and respondents from the office of the President/ Minister/1st or 2nd Vice President, local government, and other organizations were the least likely of all stakeholder groups to be aware of the Bank’s PICs in Burundi.  Respondents across all geographic locations had statistically similar rates of usage for the World Bank’s PICs. PIC Evaluation  Among those respondents who utilized the World Bank’s PICs, agreement that respondents find them to be a valuable source of information related to development in Burundi received a mean rating of 6.0, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement regarding the value of the Bank’s PICs. 49 The World Bank Burundi Country Survey 2012 X. Communication and Openness (continued) Information Sharing  In terms of the Bank’s information sharing in Burundi, respondents had the highest level of agreement that “The World Bank is responsive to my information requests and inquiries”, receiving a mean rating of 6.7, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree.  Respondents across all stakeholder groups and all geographic locations had statistically similar levels of agreement that “The Bank is appropriately responsive to my information requests and inquiries” and that “When I need information from the World Bank I know how to find it”. 50 The World Bank Burundi Country Survey 2012 XI. Appendices A. Responses to All Questions across All Respondents ..................... 52 B. Responses to All Questions by Stakeholder Groups ..................... 69 C. Responses to All Questions by Geographic Locations ................... 87 D. Indicator Questions as a Function of Exposure to the Bank ........ 102 E. World Bank Client Survey 2012 – Burundi Questionnaire .......... 103 BURUNDI 51 The World Bank Burundi Country Survey 2012 Appendix A: Responses to All Questions across All Respondents (N=325) A. General Issues facing Burundi 1. In general, would you say that Burundi is headed in...? Percentage of Respondents (N=244) The right direction 75.0% The wrong direction 15.6% Not sure 9.4% 2. Listed below are a number of development priorities in Percentage of Respondents (N=262) nd rd Burundi. Please identify which of these you consider the Most 2 Most 3 Most 1st, 2nd, and 3rd most important development priority. Important Important Important Combined Rural development 20.2% 7.7% 3.7% 31.6% Education 17.2% 11.1% 2.6% 30.9% Anti-corruption 6.9% 7.3% 11.9% 26.0% Poverty reduction 6.9% 8.8% 4.8% 20.5% Energy 5.7% 6.9% 5.2% 17.8% Job creation/employment 4.6% 7.3% 4.1% 15.9% Regional integration 6.9% 5.0% 3.3% 15.2% Agricultural development 5.3% 4.2% 4.1% 13.6% Economic growth 1.5% 4.2% 5.9% 11.7% Security/stabilization/reconstruction 6.1% 3.1% 2.2% 11.4% Governance 5.7% 3.1% 2.6% 11.4% Food security 1.5% 3.4% 5.6% 10.6% Health 0.8% 3.4% 5.9% 10.2% Social protection 1.1% 3.4% 3.0% 7.6% Domestic private sector development 0.0% 2.3% 3.7% 6.0% Transport 0.8% 1.9% 2.6% 5.3% Public sector reform 0.4% 3.1% 1.5% 4.9% Law and justice 0.4% 1.1% 3.3% 4.9% Basic infrastructure 1.1% 0.8% 2.6% 4.5% Public financial management 0.4% 1.1% 2.2% 3.8% Water and sanitation 0.8% 1.1% 1.5% 3.4% Gender 0.4% 0.8% 2.2% 3.4% Local governance and institutions 0.4% 1.1% 1.1% 2.6% Equality of opportunity 0.8% 0.8% 1.1% 2.6% Crime and violence 0.0% 0.4% 2.2% 2.6% Foreign direct investment 0.4% 1.5% 0.4% 2.3% Monitoring and evaluation 1.1% 0.8% 0.4% 2.3% Global integration 0.4% 0.8% 1.1% 2.3% Global information and communications technology 0.0% 0.4% 1.9% 2.2% Environmental sustainability 0.4% 0.8% 0.7% 1.9% Natural resource management 0.0% 0.4% 1.5% 1.9% Urban development 0.4% 0.0% 1.1% 1.5% Regional conflict and tensions 0.8% 0.4% 0.0% 1.1% Disaster management 0.0% 0.4% 0.7% 1.1% Financial markets 0.4% 0.0% 0.7% 1.1% Social cohesion 0.4% 0.0% 0.7% 1.1% Regulatory framework 0.0% 0.4% 0.4% 0.8% Climate change 0.0% 0.0% 0.7% 0.7% Trade and exports 0.0% 0.4% 0.0% 0.4% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 52 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=320) Economic growth 41.3% Agricultural development 28.8% Education 27.5% Rural development 25.6% Anti-corruption 16.9% Job creation/employment 16.3% Energy 15.6% Food security 15.3% Security/stabilization/reconstruction 13.1% Domestic private sector development 10.0% Health 10.0% Governance 9.7% Water and sanitation 6.9% Basic infrastructure 6.9% Equality of opportunity 4.7% Regional integration 4.7% Transport 4.7% Public financial management 4.7% Natural resource management 4.4% Law and justice 4.1% Local governance and institutions 3.4% Foreign direct investment 3.1% Urban development 2.5% Global information and communications technology 2.2% Public sector reform 2.2% Gender 1.9% Social protection 1.6% Environmental sustainability 1.6% Regional conflict and tensions 1.3% Global integration 1.3% Climate change 0.9% Monitoring and evaluation 0.9% Social cohesion 0.9% Disaster management 0.6% Communicable/non-communicable disease 0.6% Crime and violence 0.3% Financial markets 0.3% Trade and exports 0.3% Regulatory framework 0.0% 53 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in Burundi? (Choose no more than THREE) (Responses Combined; N=321) Energy 49.5% Anti-corruption 32.1% Agricultural development 28.3% Education 25.5% Foreign direct investment 17.8% Rural development 16.8% Domestic private sector development 15.6% Job creation/employment 12.8% Public financial management 9.0% Trade and exports 7.8% Governance 7.8% Basic infrastructure 7.8% Food security 7.5% Health 7.2% Transport 6.2% Security/stabilization/reconstruction 6.2% Natural resource management 5.6% Global integration 3.4% Global information and communications technology 3.4% Regional integration 3.4% Public sector reform 3.1% Social protection 2.5% Regional conflict and tensions 2.5% Local governance and institutions 2.5% Equality of opportunity 1.9% Financial markets 1.9% Climate change 1.6% Monitoring and evaluation 1.6% Social cohesion 1.2% Law and justice 1.2% Urban development 0.9% Environmental sustainability 0.9% Disaster management 0.6% Water and sanitation 0.6% Regulatory framework 0.6% Communicable/non-communicable disease 0.3% Gender 0.3% Crime and violence 0.3% 54 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank Familiarity and Overall Effectiveness N Mean SD 1. How familiar are you with the work of the World Bank in Burundi, on a ten-point 309 5.89 2.13 scale? (1-Not familiar at all, 10-Extremely familiar) 2. Overall, please rate your impression of the World Bank's effectiveness in Burundi, 290 7.03 1.70 on a ten-point scale. (1-Not effective at all, 10-Very effective) To what extent do you believe that… (1-To no degree at all, 10-To a very significant degree) N Mean SD 3. The World Bank's financial instruments meet the needs of Burundi, on a ten-point 279 6.76 1.85 scale? 4. The World Bank meets Burundi's needs for knowledge services (e.g., research, 273 6.48 1.80 analysis, technical assistance), on a ten-point scale? 55 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about how the World Bank can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in Burundi? (Choose no more than THREE) (Responses Combined; N=318) Rural development 35.2% Energy 32.1% Education 28.9% Poverty reduction 23.6% Agricultural development 22.3% Economic growth 17.9% Job creation/employment 17.6% Domestic private sector development 13.8% Health 12.3% Anti-corruption 11.0% Governance 9.4% Security/stabilization/reconstruction 8.8% Transport 7.9% Basic infrastructure 7.9% Food security 7.5% Public financial management 6.3% Foreign direct investment 4.7% Local governance and institutions 3.1% Environmental sustainability 2.8% Global information and communications technology 2.8% Regional integration 2.2% Water and sanitation 2.2% Urban development 2.2% Natural resource management 2.2% Financial markets 1.9% Law and justice 1.9% Climate change 1.6% Public sector reform 1.3% Social protection 0.9% Gender 0.9% Crime and violence 0.9% Regulatory framework 0.9% Monitoring and evaluation 0.6% Equality of opportunity 0.6% Trade and exports 0.6% Social cohesion 0.3% Regional conflict and tensions 0.3% Global integration 0.3% Communicable/non-communicable disease 0.3% Disaster management 0.0% 56 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Percentage of Respondents (N=218) 6. When thinking about the World Bank’s role, which activity do nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Burundi? Value Value Combined Financial resources 35.8% 14.9% 50.7% Strategy formulation 15.6% 15.8% 31.4% Training/capacity building 10.6% 11.6% 22.2% Mobilizing third party financial resources 12.8% 9.3% 22.1% Donor coordination 8.3% 13.0% 21.3% Technical assistance 4.1% 8.8% 13.0% Policy advice 6.0% 7.0% 12.9% Convening/facilitating 1.8% 5.6% 7.4% Studies/analyses 1.8% 5.1% 7.0% Linkage to non-Bank expertise 0.5% 6.0% 6.5% Data 2.3% 1.9% 4.2% Other 0.5% 1.4% 1.9% 7. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Burundi? (Choose no more than TWO) (Responses Combined; N=287) Imposing technocratic solutions without regard to political realities 28.6% Too influenced by developed countries 26.5% Not collaborating enough with non-state actors 24.0% Not enough public disclosure of its work 20.9% Too bureaucratic in its operational policies and procedures 16.7% World Bank processes too slow and complex 15.3% Not aligned with country priorities 13.2% Staff too inaccessible 10.5% Not exploring alternative policy options 10.1% Not have to honestly criticize policies and reform efforts in the country 6.6% Other 4.9% Not client focused 4.2% Not aligned with other donors’ work 3.8% The credibility of its knowledge/data 2.8% Arrogant in its approach 2.1% 8. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Burundi? (Choose no more than TWO) (Responses Combined; N=304) Investment lending 66.4% Policy based lending/Budget support to the Government 24.0% Capacity building 23.4% Emergency recovery lending 19.7% Technical assistance 19.1% Co-financing arrangements 18.1% Sector-wide approaches 9.2% Analytical work 6.9% Trust Fund management 5.9% Don't know 2.3% 57 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) 9. Which World Bank instruments do you believe are LEAST effective in Percentage of Respondents helping to reduce poverty in Burundi? (Choose no more than TWO) (Responses Combined; N=300) Policy based lending/Budget support to the Government 27.3% Analytical work 24.0% Technical assistance 21.0% Don't know 18.0% Trust Fund management 17.3% Emergency recovery lending 17.3% Co-financing arrangements 14.0% Investment lending 12.3% Capacity building 12.3% Sector-wide approaches 7.7% To what extent do you believe that… (1-To no degree at all, 10-To a very significant degree) N Mean SD 10. The World Bank SHOULD seek to influence the global development agenda, on a 275 7.19 1.96 ten point scale? 11. The World Bank DOES seek to influence the global development agenda, on a ten 264 6.48 1.98 point scale? 12. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=314) Beneficiaries 40.4% Community-based organizations (CBOs) 31.5% Private sector 30.9% Local government 21.3% NGOs 15.9% Donor community 14.3% Media 11.5% Academia/think tanks/research institutes 5.7% Emerging donors 5.7% UN agencies 4.8% Parliament 4.5% Regional organizations 4.1% Faith-based organizations 3.2% Other 3.2% Foundations 1.6% UN and regional peace-keeping forces 0.3% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Burundi, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 13. Overall the World Bank currently plays a relevant role in development in Burundi 303 7.19 1.96 14. The World Bank’s work is aligned with what I consider the development priorities 293 6.76 2.01 for this country 15. The World Bank supports programs and strategies that are realistic for Burundi 294 6.86 2.00 16. The World Bank treats clients and stakeholders in Burundi with respect 267 6.77 2.00 58 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Degree To what extent is the World Bank an effective development partner in Burundi in terms of…, on a ten point scale? (1-To no degree at all, 10-To a very significant degree) N Mean SD 17. Follow up and follow through 270 7.06 1.65 18. Responsiveness 248 6.63 1.74 19. Flexibility (in terms of the institution's products and services) 261 6.20 1.75 20. Flexibility (in terms of changing country circumstances) 270 6.19 1.93 21. Being inclusive 262 6.54 1.93 22. Openness (sharing data and other information) 276 6.49 2.01 23. Staff accessibility 266 6.18 2.05 24. Straightforwardness and honesty 267 7.05 1.91 25. Collaboration with groups outside of the Government 260 6.63 2.02 26. Collaboration with the Government 272 7.53 1.68 27. Collaboration with other donors 249 7.15 1.87 28. When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=313) Reforms are not well thought out in light of country challenges 31.3% The Government works inefficiently 30.0% Political pressures and obstacles 23.0% There is not an adequate level of citizen/civil society participation 21.7% Inadequate funding 16.9% Poor donor coordination 15.0% Lack of/inadequate levels of capacity in Government 14.7% Ongoing conflict and instability 13.1% The World Bank works too slowly 12.5% The World Bank does not do adequate follow through/follow-up 12.5% Other 1.9% C. World Bank Effectiveness and Results Degree Achieving Sustainable Results N Mean SD 1. To what degree does the World Bank's work help achieve sustainable development results in Burundi, on a ten point scale? 303 7.10 1.56 (1-To no degree at all, 10-To a very significant degree) 59 The World Bank Burundi Country Survey 2012 C. World Bank Effectiveness and Results (continued) How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Burundi, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 2. Anti-corruption 246 5.52 2.22 3. Global information and communications technology 231 5.81 1.85 4. Transport 264 6.32 1.96 5. Crime and violence 205 5.19 2.28 6. Regional conflict and tensions 208 5.34 1.98 7. Law and justice 212 5.44 2.06 8. Urban development 268 6.31 1.87 9. Environmental sustainability 251 6.09 1.74 10. Regulatory framework 213 6.37 1.69 11. Basic infrastructure 266 6.68 1.84 12. Communicable/non-communicable disease 236 6.69 1.93 13. Poverty reduction 285 6.47 1.93 14. Gender 234 6.18 1.76 15. Domestic private sector development 239 5.99 6.17 16. Foreign direct investment 204 5.46 2.08 17. Local governance and institutions 238 6.02 1.88 18. Water and sanitation 239 6.31 1.84 19. Trade and exports 204 5.35 2.00 20. Economic growth 271 6.08 1.89 21. Energy 246 5.86 2.02 22. Disaster management 201 4.99 2.10 23. Monitoring and evaluation 240 6.20 1.93 24. Public financial management 241 6.36 2.02 25. Job creation/employment 259 5.80 2.20 26. Social cohesion 208 5.64 1.94 27. Financial markets 204 5.90 2.12 28. Equality of opportunity 214 5.49 2.23 29. Health 256 6.84 1.75 30. Rural development 258 6.45 1.90 31. Global integration 210 5.59 1.96 32. Governance 242 6.24 1.73 33. Food security 252 6.00 1.96 34. Education 256 6.44 1.83 35. Security/stabilization/reconstruction 237 6.18 1.82 36. Social protection 199 5.48 1.95 37. Climate change 204 5.31 1.98 38. Public sector reform 223 6.07 1.90 39. Regional integration 205 6.07 1.81 40. Agricultural development 256 6.40 1.87 41. Natural resource management 218 5.36 2.05 60 The World Bank Burundi Country Survey 2012 D. The World Bank’s Knowledge 1. When thinking about the development challenges in Burundi, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=319) Energy 32.9% Agricultural development 27.9% Economic growth 26.6% Poverty reduction 22.3% Education 21.6% Domestic private sector development 21.6% Anti-corruption 18.8% Public sector reform 14.1% Rural development 11.6% Job creation/employment 10.7% Governance 8.8% Health 7.2% Food security 6.3% Natural resource management 5.6% Climate change 5.0% Foreign direct investment 4.4% Transport 4.4% Basic infrastructure 4.1% Global information and communications technology 3.4% Public financial management 3.4% Security/stabilization/reconstruction 3.1% Regional integration 3.1% Local governance and institutions 3.1% Social protection 2.8% Regional conflict and tensions 2.2% Global integration 2.2% Environmental sustainability 2.2% Financial markets 1.9% Gender 1.6% Water and sanitation 1.6% Trade and exports 1.6% Monitoring and evaluation 1.6% Law and justice 1.6% Disaster management 1.3% Social cohesion 0.9% Equality of opportunity 0.9% Urban development 0.6% Regulatory framework 0.6% Crime and violence 0.3% Communicable/non-communicable disease 0.0% 61 The World Bank Burundi Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank’s knowledge and research are at … Level of Effectiveness in Burundi? (1-Not effective at all, 10-Very effective) N Mean SD 2. Raising your awareness of the particular topic 233 5.56 2.11 3. Stimulating public debate/dialogue 246 5.79 2.08 4. Enhancing your knowledge and/or skills 255 5.75 2.18 5. Contributing to good policy making 251 6.24 1.95 6. Providing support for program implementation 268 6.68 1.88 In Burundi, to what extent do you believe that the World Bank’s knowledge and Degree research … ? (1-To no degree at all, 10-To a very significant degree) N Mean SD 7. Are timely 239 5.85 1.98 8. Include appropriate level of stakeholder involvement during preparation 253 6.35 1.85 9. Are relevant to Burundi’s development priorities 252 6.50 1.82 10. Provide feasible recommendations 246 6.09 2.01 11. Are accessible (well written and easy to understand) 250 6.87 1.88 12. A source of relevant information on global good practices 246 5.95 2.03 13. Are adequately disseminated 243 6.26 2.00 14. Are appropriately translated 256 6.28 1.99 15. Are adaptable to Burundi’s development challenges 239 5.85 1.98 Overall Evaluations N Mean SD 16. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? 260 6.63 1.80 (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank's knowledge/ research, on a ten point scale? 263 7.05 1.64 (1-Very low technical quality, 10-Very high technical quality) 18. Overall, how effective is the World Bank at providing linkage to non-Bank expertise, 230 6.27 1.74 on a ten point scale? (1-Not effective at all, 10-Very effective) 62 The World Bank Burundi Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 258 5.31 2.47 2. The World Bank effectively monitors and evaluates the projects and programs it 284 7.00 2.01 supports 3. The World Bank's approvals and reviews are done in a timely fashion 256 6.24 1.91 4. The World Bank's safeguard policy requirements are reasonable 251 6.48 1.85 5. The World Bank imposes reasonable conditions on its lending 260 6.42 2.19 6. Working with the World Bank increases Burundi's institutional capacity 285 7.07 2.01 7. The World Bank ensures consistency and continuity through staff changes 220 6.29 2.07 8. The World Bank's teams and visits are well coordinated 241 6.93 1.86 9. Where country systems are adequate, the World Bank makes appropriate use of 242 7.09 1.97 them 10. The World Bank provides effective implementation support 287 7.21 1.95 Adequately Staffed N Mean SD 11. To what extent do you believe the World Bank is adequately staffed in Burundi, on 220 6.53 1.92 a ten point scale? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank in Burundi The Bank’s Role N Mean SD 1. How significant a role do you believe the Bank SHOULD play in Burundi’s development over the medium term in the near future, on a ten point scale? 303 8.17 1.68 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Burundi? (Choose no more than TWO) (Responses Combined; N=307) Reduce the complexity of obtaining World Bank financing 49.8% Offer more innovative financial products 24.4% Improve the quality of its experts as related to Burundi’s specific challenges 21.2% Offer more innovative knowledge services 18.6% Improve the competitiveness of its financing compared to markets 17.9% Provide more adequate data/knowledge/statistics/figures on Burundi's 17.6% economy Focus primarily on advice and advocacy issues 13.7% Ensure greater selectivity in its work 9.1% Increase the level of World Bank staffing in Burundi ’s office 9.1% Work faster 8.5% Other 3.9% 63 The World Bank Burundi Country Survey 2012 G. Communication and Information Sharing 1. Where do you get most of your information about economic and social Percentage of Respondents development issues in Burundi? (Choose no more than TWO) (Responses Combined; N=302) Local radio 48.0% Local newspapers 42.7% Internet 37.1% Local television 16.9% Periodicals 10.3% Other 9.3% International newspapers 8.9% International radio 7.3% International television 6.0% Mobile phones 2.3% Instant messaging 1.7% Blogs 1.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=308) World Bank seminars/workshops/conferences 46.4% World Bank website 38.3% World Bank publications and other written materials 33.1% Direct contact with World Bank 29.2% e-Newsletters 16.9% World Bank Public Information Center 12.7% Social media 10.4% Mobile phones 3.9% Instant messaging 2.3% Other 0.6% Blogs 0.3% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=296) Yes 9.1% No 90.9% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=284) Yes 15.1% No 84.9% Percentage of Respondents 5. Were you able to obtain this information? (N=45) Yes 82.2% No 17.8% Percentage of Respondents 6. Do you have access to the Internet? (N=293) Yes 76.8% No 23.2% 64 The World Bank Burundi Country Survey 2012 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank website? (N=293) Yes 35.2% No 64.8% Percentage of Respondents 8. Which do you primarily use? (N=141) The World Bank’s country website (www.worldbank.org/burundi) 57.4% The World Bank’s main website (www.worldbank.org) 42.6% 9. Do you use/have you used the World Bank’s Public Information Percentage of Respondents Centers (PICs) in Burundi? (N=290) Yes 9.7% No 65.9% I don’t know what a PIC is 24.5% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. I use more data from the World Bank as a result of the organization’s Open 211 4.65 2.67 Data policy 11. The World Bank’s PIC is a valuable source of information related to 215 6.00 2.67 development in Burundi 12. I find the World Bank websites easy to navigate 181 5.89 2.54 13. I find the information on the World Bank’s websites useful 95 5.36 2.08 14. When I need information from the World Bank I know how to find it 153 6.37 2.12 15. The World Bank is responsive to my information requests and inquiries 154 6.73 2.11 65 The World Bank Burundi Country Survey 2012 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=312) Local Government office or staff 18.3% Private sector organization 14.1% Employee of Ministry, Ministerial Department or Implementation Agency 7.7% Media 7.1% Consultant/Contractor on World Bank supported project/program 6.7% NGO 6.1% Other 5.4% Multilateral agency 5.1% PMU 3.8% Office of Minister 3.5% Independent Government Institution 3.2% Bilateral agency 2.9% Community Based Organization 2.6% Private foundation 2.2% Trade Union 2.2% Academia/Research institute/Think tank 2.2% 2nd Vice-President of the Republic Cabinet 2.2% Financial sector/Private bank 1.3% Office of Parliamentarian 1.0% Office of the President, Prime Minister 0.6% Judiciary branch 0.6% 1st Vice-President of the Republic Cabinet 0.6% Faith-based group 0.3% 66 The World Bank Burundi Country Survey 2012 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=306) Local governance and institutions 11.4% Other 10.1% Basic infrastructure 8.2% Agricultural development 7.5% Domestic private sector development 6.2% Education 5.6% Economic growth 5.2% Rural development 4.9% Global information and communications technology 3.3% Governance 3.3% Health 2.9% Energy 2.3% Anti-corruption 2.0% Law and justice 2.0% Monitoring and evaluation 2.0% Environmental sustainability 1.6% Social cohesion 1.6% Transport 1.6% Foreign direct investment 1.3% Job creation/employment 1.3% Natural resource management 1.3% Poverty reduction 1.3% Public financial management 1.3% Public sector reform 1.3% Security/stabilization/reconstruction 1.3% Urban development 1.3% Equality of opportunity 1.0% Financial markets 1.0% Food security 1.0% Regional integration 1.0% Regulatory framework 1.0% Climate change 0.7% Crime and violence 0.7% Gender 0.7% Communicable/non-communicable disease 0.3% Social protection 0.3% Water and sanitation 0.3% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=304) Yes 77.6% No 22.4% 67 The World Bank Burundi Country Survey 2012 H. Background Information (continued) 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Burundi? (Choose no more than TWO) (N=295) Collaborate as part of my professional duties 52.2% Engage in World Bank related/sponsored events/activities 44.7% Observer 22.4% Use World Bank reports/data 18.3% Use World Bank website for information, data, research, etc. 11.2% Percentage of Respondents 5. Which best represents your geographic location? (N=293) West 48.5% Center 14.3% East 13.0% North 13.0% South 11.3% 68 The World Bank Burundi Country Survey 2012 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Burundi In general, would you say that Burundi is headed in...? Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other The right direction 86.7% 89.5% 46.2% 66.7% 93.3% 70.6% 58.3% 65.0% 88.9% 62.5% 71.4% The wrong direction 6.7% 10.5% 30.8% 22.2% 6.7% 5.9% 25.0% 15.0% 11.1% 25.0% 22.9% Not sure 6.7% 0.0% 23.1% 11.1% 0.0% 23.5% 16.7% 20.0% 0.0% 12.5% 5.7% st nd rd Listed below are a number of development priorities in Burundi. Please identify which of these you consider the 1 , 2 , and 3 most important development priority. 1st Most Important Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Rural development 16.7% 15.0% 25.0% 18.2% 31.8% 15.8% 8.6% 8.3% 21.1% 0.0% 25.0% Education 0.0% 25.0% 12.5% 0.0% 15.9% 21.1% 22.9% 16.7% 36.8% 33.3% 13.9% Social protection 0.0% 0.0% 6.3% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 2.8% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction 5.6% 25.0% 6.3% 9.1% 6.8% 0.0% 0.0% 0.0% 0.0% 11.1% 8.3% Poverty reduction 11.1% 5.0% 12.5% 18.2% 9.1% 5.3% 5.7% 0.0% 5.3% 0.0% 8.3% Public sector reform 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 5.6% 10.0% 6.3% 0.0% 2.3% 10.5% 11.4% 8.3% 5.3% 0.0% 8.3% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Energy 33.3% 0.0% 0.0% 9.1% 4.5% 5.3% 5.7% 0.0% 10.5% 0.0% 0.0% Regional conflict and tensions 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 2.9% 4.2% 0.0% 0.0% 0.0% Public financial management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Job creation/employment 11.1% 5.0% 6.3% 18.2% 2.3% 0.0% 5.7% 4.2% 5.3% 0.0% 0.0% Governance 0.0% 5.0% 12.5% 0.0% 0.0% 21.1% 14.3% 4.2% 5.3% 0.0% 2.8% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Urban development 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 4.2% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 4.2% 5.3% 0.0% 2.8% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 11.1% 0.0% 0.0% 0.0% 11.4% 5.3% 2.9% 8.3% 0.0% 0.0% 8.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 2.9% 4.2% 5.3% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 9.1% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Local governance and institutions 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 5.0% 6.3% 9.1% 4.5% 5.3% 11.4% 16.7% 0.0% 11.1% 8.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 69 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) st nd rd Listed below are a number of development priorities in Burundi. Please identify which of these you consider the 1 , 2 , and 3 most important development priority. nd 2 Most Important Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Rural development 5.6% 15.0% 0.0% 0.0% 6.8% 15.8% 5.7% 8.7% 5.3% 11.1% 8.3% Education 0.0% 5.0% 0.0% 36.4% 20.5% 0.0% 5.7% 17.4% 5.3% 11.1% 16.7% Social protection 0.0% 0.0% 6.3% 0.0% 2.3% 5.3% 0.0% 13.0% 0.0% 0.0% 8.3% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 15.8% 0.0% 0.0% 5.3% 0.0% 0.0% Security/stabilization/reconstruction 5.6% 0.0% 18.8% 0.0% 6.8% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Poverty reduction 16.7% 5.0% 18.8% 0.0% 6.8% 10.5% 5.7% 0.0% 15.8% 11.1% 11.1% Public sector reform 5.6% 10.0% 0.0% 18.2% 2.3% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Regional integration 5.6% 0.0% 6.3% 9.1% 4.5% 0.0% 5.7% 0.0% 21.1% 0.0% 2.8% Gender 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 6.3% 0.0% 2.3% 5.3% 8.6% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 5.6% 0.0% 6.3% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 2.8% Energy 16.7% 5.0% 0.0% 0.0% 4.5% 10.5% 11.4% 4.3% 0.0% 33.3% 5.6% Regional conflict and tensions 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Public financial management 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 5.7% 0.0% 0.0% 0.0% 0.0% Job creation/employment 5.6% 15.0% 12.5% 0.0% 6.8% 10.5% 8.6% 4.3% 0.0% 11.1% 5.6% Governance 0.0% 5.0% 12.5% 0.0% 2.3% 0.0% 0.0% 8.7% 0.0% 0.0% 5.6% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 2.8% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Health 0.0% 0.0% 0.0% 0.0% 4.5% 5.3% 2.9% 4.3% 10.5% 0.0% 5.6% Global integration 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 9.1% 2.3% 0.0% 8.6% 8.7% 5.3% 0.0% 2.8% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 10.0% 0.0% 0.0% 4.5% 5.3% 2.9% 4.3% 0.0% 0.0% 8.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Economic growth 5.6% 10.0% 0.0% 9.1% 2.3% 0.0% 8.6% 0.0% 5.3% 11.1% 2.8% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 2.9% 4.3% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 0.0% 0.0% 2.3% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 9.1% 2.3% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Anti-corruption 22.2% 10.0% 12.5% 9.1% 4.5% 5.3% 2.9% 0.0% 5.3% 0.0% 11.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Global information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 70 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) st nd rd Listed below are a number of development priorities in Burundi. Please identify which of these you consider the 1 , 2 , and 3 most important development priority. rd 3 Most Important Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Rural development 10.5% 0.0% 0.0% 0.0% 8.3% 0.0% 2.6% 4.3% 5.3% 0.0% 2.7% Education 0.0% 0.0% 0.0% 9.1% 2.1% 0.0% 0.0% 4.3% 0.0% 22.2% 5.4% Social protection 0.0% 5.0% 6.7% 0.0% 2.1% 0.0% 0.0% 4.3% 0.0% 0.0% 2.7% Transport 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 5.3% 0.0% 0.0% 0.0% 5.4% Security/stabilization/reconstruction 0.0% 5.0% 6.7% 0.0% 2.1% 5.3% 0.0% 8.7% 0.0% 0.0% 0.0% Poverty reduction 0.0% 0.0% 0.0% 9.1% 2.1% 0.0% 7.9% 4.3% 5.3% 22.2% 10.8% Public sector reform 5.3% 0.0% 0.0% 0.0% 2.1% 0.0% 2.6% 0.0% 0.0% 0.0% 2.7% Regional integration 0.0% 5.0% 0.0% 9.1% 4.2% 5.3% 0.0% 4.3% 5.3% 11.1% 0.0% Gender 0.0% 5.0% 6.7% 0.0% 2.1% 0.0% 2.6% 0.0% 0.0% 0.0% 5.4% Domestic private sector development 0.0% 10.0% 0.0% 9.1% 2.1% 5.3% 5.3% 4.3% 0.0% 0.0% 2.7% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Energy 0.0% 5.0% 6.7% 18.2% 4.2% 5.3% 0.0% 8.7% 10.5% 0.0% 8.1% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 2.7% Job creation/employment 0.0% 5.0% 13.3% 0.0% 0.0% 5.3% 7.9% 0.0% 5.3% 0.0% 8.1% Governance 0.0% 0.0% 0.0% 0.0% 2.1% 5.3% 5.3% 4.3% 0.0% 11.1% 2.7% Financial markets 0.0% 0.0% 0.0% 0.0% 2.1% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 5.3% 0.0% 0.0% 0.0% 2.1% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% Equality of opportunity 5.3% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Health 0.0% 10.0% 0.0% 0.0% 8.3% 21.1% 5.3% 8.7% 5.3% 0.0% 2.7% Global integration 0.0% 5.0% 0.0% 0.0% 2.1% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Food security 26.3% 0.0% 6.7% 9.1% 2.1% 5.3% 2.6% 8.7% 10.5% 11.1% 0.0% Social cohesion 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Agricultural development 5.3% 5.0% 6.7% 0.0% 6.3% 0.0% 2.6% 4.3% 0.0% 11.1% 5.4% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 5.3% 5.0% 0.0% 9.1% 4.2% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Economic growth 10.5% 0.0% 6.7% 9.1% 6.3% 10.5% 13.2% 0.0% 5.3% 0.0% 0.0% Law and justice 5.3% 5.0% 0.0% 0.0% 2.1% 5.3% 2.6% 4.3% 5.3% 0.0% 5.4% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 6.7% 9.1% 0.0% 0.0% 0.0% 4.3% 0.0% 11.1% 5.4% Local governance and institutions 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 2.6% 0.0% 5.3% 0.0% 0.0% Natural resource management 0.0% 10.0% 0.0% 0.0% 2.1% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 15.8% 10.0% 26.7% 0.0% 6.3% 5.3% 7.9% 13.0% 21.1% 0.0% 18.9% Disaster management 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 2.7% Global information and communications technology 5.3% 0.0% 0.0% 0.0% 4.2% 5.3% 2.6% 0.0% 0.0% 0.0% 0.0% 71 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Water and sanitation 0.0% 4.2% 0.0% 8.3% 7.0% 0.0% 8.3% 12.0% 18.2% 0.0% 6.8% Equality of opportunity 9.1% 4.2% 0.0% 0.0% 5.3% 8.0% 4.2% 4.0% 0.0% 10.0% 6.8% Economic growth 50.0% 58.3% 45.0% 58.3% 38.6% 36.0% 27.1% 36.0% 45.5% 40.0% 43.2% Climate change 0.0% 4.2% 0.0% 0.0% 0.0% 4.0% 0.0% 4.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 4.2% 0.0% 0.0% 1.8% 4.0% 0.0% 0.0% 0.0% 10.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 4.5% 0.0% 0.0% Regional integration 4.5% 0.0% 0.0% 0.0% 5.3% 8.0% 4.2% 8.0% 13.6% 0.0% 0.0% Gender 0.0% 0.0% 5.0% 0.0% 3.5% 0.0% 2.1% 4.0% 4.5% 0.0% 0.0% Rural development 31.8% 29.2% 10.0% 41.7% 29.8% 24.0% 31.3% 20.0% 18.2% 30.0% 25.0% Urban development 9.1% 0.0% 0.0% 8.3% 0.0% 4.0% 6.3% 0.0% 0.0% 0.0% 2.3% Education 4.5% 41.7% 15.0% 16.7% 35.1% 32.0% 31.3% 36.0% 18.2% 30.0% 25.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 5.0% 8.3% 5.3% 0.0% 2.1% 8.0% 0.0% 10.0% 4.5% Basic infrastructure 4.5% 0.0% 35.0% 8.3% 5.3% 4.0% 4.2% 4.0% 9.1% 0.0% 6.8% Social protection 0.0% 0.0% 0.0% 0.0% 1.8% 4.0% 2.1% 0.0% 0.0% 0.0% 2.3% Law and justice 0.0% 4.2% 5.0% 0.0% 1.8% 8.0% 8.3% 0.0% 0.0% 10.0% 4.5% Transport 4.5% 12.5% 10.0% 8.3% 5.3% 0.0% 2.1% 4.0% 9.1% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 4.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction 9.1% 12.5% 10.0% 0.0% 14.0% 16.0% 14.6% 16.0% 22.7% 0.0% 9.1% Global information and communications technology 4.5% 4.2% 0.0% 8.3% 1.8% 0.0% 2.1% 0.0% 0.0% 0.0% 2.3% Public sector reform 4.5% 0.0% 5.0% 0.0% 1.8% 4.0% 0.0% 0.0% 4.5% 0.0% 2.3% Domestic private sector development 9.1% 8.3% 15.0% 8.3% 8.8% 16.0% 18.8% 4.0% 4.5% 0.0% 9.1% Foreign direct investment 0.0% 4.2% 5.0% 0.0% 3.5% 0.0% 4.2% 0.0% 4.5% 20.0% 2.3% Global integration 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 2.1% 0.0% 4.5% 0.0% 2.3% Energy 40.9% 20.8% 5.0% 25.0% 10.5% 12.0% 12.5% 12.0% 22.7% 40.0% 11.4% Food security 13.6% 4.2% 15.0% 16.7% 8.8% 20.0% 14.6% 8.0% 31.8% 20.0% 18.2% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% Governance 9.1% 8.3% 10.0% 25.0% 5.3% 12.0% 10.4% 12.0% 4.5% 0.0% 11.4% Social cohesion 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 2.3% Natural resource management 9.1% 0.0% 5.0% 0.0% 1.8% 8.0% 6.3% 8.0% 0.0% 0.0% 6.8% Environmental sustainability 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 2.1% 4.0% 0.0% 10.0% 2.3% Health 0.0% 8.3% 5.0% 0.0% 14.0% 16.0% 6.3% 28.0% 9.1% 0.0% 11.4% Public financial management 0.0% 0.0% 5.0% 8.3% 1.8% 8.0% 4.2% 0.0% 9.1% 20.0% 4.5% Agricultural development 50.0% 33.3% 30.0% 16.7% 47.4% 12.0% 16.7% 28.0% 4.5% 20.0% 36.4% Job creation/employment 13.6% 16.7% 25.0% 0.0% 22.8% 24.0% 12.5% 16.0% 4.5% 10.0% 15.9% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 9.1% 12.5% 30.0% 33.3% 8.8% 8.0% 27.1% 8.0% 31.8% 10.0% 20.5% 72 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Burundi? (Choose no more than THREE) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Energy 77.3% 62.5% 60.0% 41.7% 42.1% 40.0% 43.8% 42.3% 54.5% 60.0% 45.5% Equality of opportunity 4.5% 0.0% 0.0% 0.0% 1.8% 0.0% 2.1% 3.8% 0.0% 0.0% 4.5% Social protection 4.5% 0.0% 0.0% 0.0% 0.0% 8.0% 4.2% 7.7% 0.0% 0.0% 2.3% Global integration 0.0% 4.2% 10.0% 0.0% 1.8% 8.0% 2.1% 0.0% 4.5% 0.0% 4.5% Climate change 4.5% 0.0% 0.0% 0.0% 1.8% 0.0% 2.1% 3.8% 0.0% 0.0% 0.0% Anti-corruption 36.4% 29.2% 25.0% 25.0% 33.3% 24.0% 31.3% 30.8% 40.9% 40.0% 38.6% Disaster management 0.0% 0.0% 0.0% 8.3% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 4.5% 0.0% 0.0% 0.0% 1.8% 4.0% 6.3% 0.0% 0.0% 0.0% 2.3% Rural development 18.2% 16.7% 15.0% 25.0% 22.8% 20.0% 18.8% 7.7% 22.7% 10.0% 9.1% Foreign direct investment 9.1% 20.8% 5.0% 25.0% 19.3% 24.0% 14.6% 19.2% 4.5% 40.0% 22.7% Urban development 4.5% 0.0% 0.0% 8.3% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% Education 4.5% 25.0% 10.0% 25.0% 24.6% 24.0% 29.2% 30.8% 45.5% 20.0% 25.0% Global information and communications technology 9.1% 4.2% 0.0% 8.3% 1.8% 4.0% 8.3% 0.0% 0.0% 0.0% 2.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 5.0% 0.0% 7.0% 8.0% 16.7% 11.5% 9.1% 10.0% 9.1% Social cohesion 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 2.3% Public sector reform 0.0% 4.2% 0.0% 8.3% 0.0% 0.0% 4.2% 11.5% 4.5% 0.0% 4.5% Regional integration 0.0% 0.0% 0.0% 0.0% 7.0% 4.0% 4.2% 3.8% 4.5% 0.0% 2.3% Domestic private sector development 27.3% 12.5% 20.0% 33.3% 8.8% 20.0% 20.8% 7.7% 13.6% 20.0% 13.6% Job creation/employment 9.1% 25.0% 25.0% 0.0% 17.5% 8.0% 2.1% 15.4% 4.5% 30.0% 13.6% Agricultural development 45.5% 41.7% 35.0% 33.3% 45.6% 20.0% 16.7% 19.2% 4.5% 10.0% 25.0% Food security 4.5% 0.0% 10.0% 0.0% 5.3% 8.0% 8.3% 11.5% 22.7% 0.0% 9.1% Governance 4.5% 4.2% 15.0% 16.7% 3.5% 16.0% 4.2% 11.5% 9.1% 0.0% 9.1% Transport 4.5% 4.2% 15.0% 0.0% 7.0% 12.0% 10.4% 0.0% 9.1% 0.0% 2.3% Security/stabilization/reconstruction 0.0% 16.7% 0.0% 8.3% 8.8% 0.0% 4.2% 7.7% 13.6% 10.0% 2.3% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 3.5% 0.0% 2.1% 0.0% 0.0% 10.0% 2.3% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% Natural resource management 4.5% 4.2% 10.0% 0.0% 7.0% 4.0% 0.0% 3.8% 4.5% 10.0% 13.6% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 7.7% 0.0% 0.0% 0.0% Health 4.5% 8.3% 0.0% 0.0% 7.0% 8.0% 6.3% 7.7% 4.5% 10.0% 13.6% Basic infrastructure 4.5% 0.0% 20.0% 25.0% 5.3% 4.0% 6.3% 19.2% 9.1% 10.0% 2.3% Law and justice 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 4.5% Local governance and institutions 4.5% 0.0% 5.0% 8.3% 1.8% 8.0% 2.1% 0.0% 0.0% 0.0% 2.3% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% Public financial management 9.1% 4.2% 15.0% 0.0% 10.5% 8.0% 8.3% 3.8% 13.6% 10.0% 9.1% Financial markets 0.0% 8.3% 0.0% 0.0% 1.8% 0.0% 2.1% 0.0% 0.0% 0.0% 2.3% 73 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups To what extent do you believe… (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 74 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Burundi? (Choose no more than THREE) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Rural development 40.9% 20.8% 45.0% 33.3% 40.4% 36.0% 30.4% 19.2% 45.5% 22.2% 40.9% Education 9.1% 37.5% 10.0% 16.7% 38.6% 16.0% 26.1% 30.8% 40.9% 11.1% 36.4% Governance 4.5% 0.0% 10.0% 8.3% 3.5% 16.0% 15.2% 11.5% 9.1% 0.0% 11.4% Security/stabilization/reconstruction 0.0% 16.7% 15.0% 0.0% 8.8% 4.0% 8.7% 11.5% 18.2% 0.0% 6.8% Social protection 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% Transport 9.1% 16.7% 15.0% 8.3% 10.5% 4.0% 4.3% 0.0% 9.1% 0.0% 6.8% Poverty reduction 18.2% 12.5% 30.0% 16.7% 33.3% 12.0% 17.4% 19.2% 27.3% 11.1% 36.4% Public sector reform 0.0% 0.0% 0.0% 8.3% 0.0% 4.0% 0.0% 3.8% 0.0% 11.1% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 3.5% 4.0% 2.2% 3.8% 9.1% 0.0% 0.0% Gender 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 2.3% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 2.3% Domestic private sector development 22.7% 4.2% 30.0% 33.3% 12.3% 12.0% 19.6% 0.0% 4.5% 22.2% 9.1% Foreign direct investment 4.5% 8.3% 5.0% 0.0% 3.5% 8.0% 6.5% 3.8% 4.5% 11.1% 2.3% Water and sanitation 0.0% 0.0% 10.0% 0.0% 3.5% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 59.1% 41.7% 15.0% 50.0% 29.8% 32.0% 30.4% 30.8% 45.5% 44.4% 20.5% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 3.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public financial management 9.1% 4.2% 0.0% 0.0% 5.3% 12.0% 8.7% 0.0% 4.5% 11.1% 9.1% Job creation/employment 31.8% 20.8% 20.0% 16.7% 15.8% 16.0% 21.7% 15.4% 9.1% 22.2% 13.6% Financial markets 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 7.7% 0.0% 11.1% 2.3% Urban development 0.0% 4.2% 0.0% 25.0% 1.8% 0.0% 2.2% 0.0% 4.5% 0.0% 0.0% Environmental sustainability 9.1% 4.2% 0.0% 8.3% 1.8% 4.0% 2.2% 3.8% 0.0% 11.1% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 4.5% 12.5% 0.0% 8.3% 12.3% 24.0% 6.5% 26.9% 13.6% 11.1% 13.6% Global integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 5.0% 0.0% 8.8% 4.0% 10.9% 15.4% 13.6% 22.2% 4.5% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 3.8% 0.0% 0.0% 2.3% Agricultural development 18.2% 41.7% 15.0% 8.3% 33.3% 32.0% 17.4% 23.1% 4.5% 11.1% 22.7% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 2.3% Economic growth 27.3% 20.8% 15.0% 25.0% 10.5% 24.0% 21.7% 19.2% 13.6% 22.2% 15.9% Law and justice 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 3.8% 0.0% 11.1% 2.3% Local governance and institutions 4.5% 8.3% 5.0% 8.3% 1.8% 0.0% 2.2% 3.8% 0.0% 11.1% 0.0% Regulatory framework 4.5% 0.0% 0.0% 0.0% 0.0% 4.0% 2.2% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Basic infrastructure 4.5% 0.0% 35.0% 8.3% 8.8% 8.0% 8.7% 3.8% 0.0% 0.0% 9.1% Natural resource management 4.5% 0.0% 0.0% 0.0% 1.8% 0.0% 2.2% 3.8% 0.0% 0.0% 6.8% Anti-corruption 9.1% 12.5% 15.0% 0.0% 1.8% 4.0% 15.2% 11.5% 22.7% 11.1% 18.2% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications technology 0.0% 8.3% 0.0% 8.3% 1.8% 8.0% 4.3% 3.8% 0.0% 0.0% 0.0% 75 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? Greatest Value Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Financial resources 41.2% 52.9% 50.0% 37.5% 37.8% 50.0% 37.8% 16.7% 14.3% 50.0% 21.4% Mobilizing third party financial resources 11.8% 11.8% 28.6% 25.0% 16.2% 7.1% 10.8% 5.6% 7.1% 0.0% 17.9% Technical assistance 0.0% 0.0% 0.0% 12.5% 2.7% 0.0% 5.4% 5.6% 14.3% 0.0% 3.6% Policy advice 11.8% 0.0% 0.0% 12.5% 2.7% 7.1% 8.1% 5.6% 7.1% 0.0% 3.6% Donor coordination 5.9% 5.9% 0.0% 0.0% 10.8% 7.1% 5.4% 11.1% 35.7% 0.0% 7.1% Data 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 12.5% 3.6% Training/capacity building 5.9% 0.0% 7.1% 12.5% 10.8% 7.1% 18.9% 16.7% 14.3% 0.0% 10.7% Studies/analyses 5.9% 5.9% 0.0% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 11.1% 0.0% 0.0% 3.6% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Strategy formulation 17.6% 17.6% 14.3% 0.0% 16.2% 14.3% 10.8% 16.7% 7.1% 25.0% 28.6% Other 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? nd 2 Greatest Value Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Financial resources 15.4% 17.6% 21.4% 11.1% 7.9% 0.0% 13.9% 33.3% 8.3% 25.0% 16.7% Mobilizing third party financial resources 7.7% 11.8% 0.0% 0.0% 7.9% 14.3% 16.7% 5.6% 8.3% 0.0% 13.3% Technical assistance 0.0% 0.0% 7.1% 0.0% 13.2% 21.4% 11.1% 0.0% 8.3% 25.0% 10.0% Policy advice 15.4% 0.0% 14.3% 22.2% 0.0% 7.1% 2.8% 16.7% 16.7% 0.0% 3.3% Donor coordination 7.7% 11.8% 14.3% 22.2% 18.4% 7.1% 8.3% 11.1% 16.7% 25.0% 10.0% Data 0.0% 0.0% 0.0% 0.0% 7.9% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% Training/capacity building 0.0% 29.4% 7.1% 0.0% 10.5% 0.0% 11.1% 11.1% 8.3% 25.0% 20.0% Studies/analyses 7.7% 11.8% 0.0% 0.0% 5.3% 14.3% 2.8% 0.0% 0.0% 0.0% 6.7% Convening/facilitating 30.8% 0.0% 0.0% 22.2% 2.6% 7.1% 0.0% 11.1% 8.3% 0.0% 3.3% Linkage to non-Bank expertise 15.4% 0.0% 0.0% 11.1% 0.0% 21.4% 8.3% 5.6% 8.3% 0.0% 6.7% Strategy formulation 0.0% 17.6% 35.7% 11.1% 26.3% 7.1% 16.7% 5.6% 16.7% 0.0% 10.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% 5.6% 0.0% 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Imposing technocratic solutions without regard to political realities 25.0% 36.8% 21.1% 9.1% 41.2% 16.7% 27.9% 32.0% 28.6% 11.1% 28.2% Not exploring alternative policy options 10.0% 15.8% 5.3% 27.3% 0.0% 8.3% 9.3% 20.0% 4.8% 33.3% 12.8% Too bureaucratic in its operational policies and procedures 20.0% 10.5% 21.1% 27.3% 5.9% 25.0% 32.6% 8.0% 9.5% 44.4% 10.3% Staff too inaccessible 25.0% 10.5% 0.0% 0.0% 17.6% 20.8% 4.7% 8.0% 0.0% 0.0% 10.3% Arrogant in its approach 5.0% 0.0% 5.3% 0.0% 0.0% 4.2% 2.3% 4.0% 0.0% 0.0% 2.6% Not client focused 0.0% 0.0% 10.5% 0.0% 2.0% 0.0% 9.3% 4.0% 9.5% 0.0% 2.6% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 3.9% 0.0% 2.3% 4.0% 4.8% 22.2% 0.0% Not have to honestly criticize policies and reform efforts in the country 5.0% 0.0% 26.3% 9.1% 3.9% 8.3% 0.0% 0.0% 4.8% 11.1% 15.4% Too influenced by developed countries 30.0% 36.8% 15.8% 18.2% 35.3% 29.2% 16.3% 28.0% 28.6% 33.3% 23.1% Not enough public disclosure of its work 10.0% 15.8% 26.3% 9.1% 19.6% 25.0% 25.6% 8.0% 38.1% 22.2% 23.1% World Bank processes too slow and complex 20.0% 21.1% 15.8% 9.1% 17.6% 8.3% 9.3% 16.0% 9.5% 33.3% 10.3% Not aligned with country priorities 5.0% 26.3% 10.5% 9.1% 23.5% 0.0% 14.0% 20.0% 9.5% 0.0% 10.3% Not aligned with other donors' work 0.0% 0.0% 0.0% 0.0% 2.0% 25.0% 2.3% 0.0% 0.0% 0.0% 7.7% Not collaborating enough with non-state actors 10.0% 10.5% 26.3% 54.5% 11.8% 16.7% 32.6% 28.0% 42.9% 11.1% 33.3% Other 25.0% 5.3% 5.3% 0.0% 2.0% 0.0% 2.3% 8.0% 0.0% 0.0% 7.7% 76 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Burundi? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Investment lending 73.7% 56.5% 94.7% 83.3% 81.8% 20.8% 58.7% 61.5% 66.7% 55.6% 73.8% Capacity building 15.8% 26.1% 10.5% 8.3% 23.6% 45.8% 21.7% 23.1% 19.0% 11.1% 33.3% Policy based lending/Budget support to the Government 57.9% 39.1% 5.3% 16.7% 29.1% 20.8% 15.2% 15.4% 23.8% 22.2% 21.4% Analytical work 5.3% 0.0% 5.3% 16.7% 1.8% 4.2% 13.0% 23.1% 0.0% 11.1% 2.4% Technical assistance 10.5% 30.4% 26.3% 8.3% 20.0% 25.0% 19.6% 11.5% 14.3% 44.4% 7.1% Trust Fund management 5.3% 0.0% 0.0% 8.3% 3.6% 8.3% 8.7% 7.7% 14.3% 0.0% 4.8% Co-financing arrangements 5.3% 21.7% 21.1% 16.7% 16.4% 29.2% 19.6% 23.1% 28.6% 0.0% 14.3% Sector-wide approaches 0.0% 13.0% 0.0% 16.7% 7.3% 16.7% 8.7% 7.7% 0.0% 44.4% 7.1% Emergency recovery lending 15.8% 8.7% 36.8% 16.7% 14.5% 16.7% 26.1% 11.5% 28.6% 11.1% 26.2% Don't know 5.3% 4.3% 0.0% 0.0% 0.0% 0.0% 4.3% 7.7% 0.0% 0.0% 2.4% Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Burundi? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Investment lending 5.3% 9.1% 0.0% 8.3% 10.9% 12.0% 15.6% 24.0% 15.0% 22.2% 7.7% Capacity building 42.1% 0.0% 10.0% 16.7% 14.5% 4.0% 6.7% 16.0% 10.0% 0.0% 12.8% Policy based lending/Budget support to the Government 21.1% 27.3% 55.0% 25.0% 16.4% 24.0% 37.8% 20.0% 30.0% 11.1% 33.3% Analytical work 31.6% 22.7% 15.0% 16.7% 25.5% 20.0% 28.9% 16.0% 20.0% 11.1% 33.3% Technical assistance 10.5% 36.4% 15.0% 25.0% 18.2% 32.0% 20.0% 16.0% 15.0% 55.6% 17.9% Trust Fund management 5.3% 13.6% 15.0% 16.7% 23.6% 16.0% 11.1% 28.0% 15.0% 33.3% 17.9% Co-financing arrangements 10.5% 13.6% 10.0% 16.7% 12.7% 16.0% 11.1% 32.0% 20.0% 0.0% 12.8% Sector-wide approaches 21.1% 4.5% 10.0% 16.7% 3.6% 24.0% 11.1% 4.0% 0.0% 0.0% 0.0% Emergency recovery lending 10.5% 18.2% 15.0% 8.3% 14.5% 12.0% 17.8% 12.0% 30.0% 33.3% 23.1% Don't know 10.5% 27.3% 20.0% 16.7% 30.9% 12.0% 11.1% 16.0% 15.0% 11.1% 10.3% To what extent do you believe… (1-To no degree at all, 10-To a very significant degree) 77 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)? Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other NGOs 9.5% 17.4% 4.8% 8.3% 14.5% 0.0% 10.4% 48.1% 18.2% 0.0% 27.9% Local government 38.1% 39.1% 14.3% 16.7% 41.8% 16.7% 10.4% 7.4% 22.7% 0.0% 7.0% Beneficiaries 33.3% 52.2% 71.4% 25.0% 49.1% 29.2% 31.3% 33.3% 45.5% 33.3% 37.2% Private sector 19.0% 30.4% 61.9% 50.0% 5.5% 33.3% 58.3% 11.1% 18.2% 44.4% 37.2% Community-based organizations (CBOs) 38.1% 34.8% 9.5% 25.0% 41.8% 16.7% 27.1% 37.0% 27.3% 55.6% 37.2% Donor community 38.1% 4.3% 9.5% 16.7% 14.5% 37.5% 8.3% 14.8% 9.1% 11.1% 2.3% Foundations 0.0% 0.0% 0.0% 8.3% 1.8% 0.0% 4.2% 0.0% 0.0% 0.0% 2.3% Academia/think tanks/research institutes 0.0% 4.3% 4.8% 8.3% 1.8% 4.2% 10.4% 0.0% 0.0% 0.0% 16.3% Parliament 4.8% 4.3% 0.0% 0.0% 5.5% 8.3% 4.2% 7.4% 0.0% 0.0% 4.7% Media 4.8% 4.3% 0.0% 16.7% 1.8% 20.8% 12.5% 18.5% 45.5% 11.1% 9.3% Faith-based organizations 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 4.2% 7.4% 0.0% 11.1% 4.7% UN and regional peace-keeping forces 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 4.8% 0.0% 4.8% 16.7% 5.5% 12.5% 4.2% 3.7% 4.5% 0.0% 9.3% UN agencies 4.8% 0.0% 14.3% 0.0% 1.8% 8.3% 4.2% 3.7% 4.5% 0.0% 2.3% Regional organizations 0.0% 4.3% 0.0% 8.3% 9.1% 4.2% 0.0% 7.4% 9.1% 11.1% 0.0% Other 0.0% 4.3% 4.8% 0.0% 1.8% 4.2% 6.3% 0.0% 0.0% 22.2% 2.3% To what extent do you agree with the following statements about the World Bank’s work in Burundi, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups 78 The World Bank Burundi Country Survey 2012 To what extent is the World Bank an effective development partner in Burundi in terms of…, on a ten point scale? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other The World Bank works too slowly 14.3% 9.5% 4.8% 8.3% 21.4% 8.0% 8.5% 14.8% 4.5% 20.0% 10.0% The Government works inefficiently 0.0% 28.6% 38.1% 50.0% 8.9% 36.0% 51.1% 40.7% 27.3% 20.0% 35.0% There is not an adequate level of citizen/civil society participation 23.8% 19.0% 28.6% 16.7% 21.4% 16.0% 21.3% 18.5% 13.6% 30.0% 32.5% Poor donor coordination 28.6% 19.0% 4.8% 0.0% 14.3% 12.0% 17.0% 11.1% 36.4% 0.0% 10.0% The World Bank does not do adequate follow through/follow-up 23.8% 14.3% 4.8% 8.3% 16.1% 8.0% 10.6% 11.1% 18.2% 0.0% 12.5% Lack of/inadequate levels of capacity in Government 9.5% 4.8% 28.6% 33.3% 5.4% 28.0% 10.6% 22.2% 18.2% 10.0% 12.5% Political pressures and obstacles 14.3% 19.0% 23.8% 25.0% 32.1% 12.0% 21.3% 25.9% 22.7% 10.0% 25.0% Reforms are not well thought out in light of country challenges 33.3% 42.9% 28.6% 33.3% 32.1% 24.0% 25.5% 33.3% 27.3% 50.0% 32.5% Ongoing conflict and instability 4.8% 14.3% 14.3% 8.3% 14.3% 20.0% 14.9% 11.1% 9.1% 10.0% 15.0% Inadequate funding 33.3% 23.8% 14.3% 8.3% 28.6% 8.0% 6.4% 11.1% 9.1% 50.0% 10.0% Other 4.8% 0.0% 4.8% 0.0% 0.0% 8.0% 2.1% 0.0% 4.5% 0.0% 0.0% C. World Bank Effectiveness and Results (1-To no degree at all, 10-To a very significant degree) 79 The World Bank Burundi Country Survey 2012 C. World Bank Effectiveness and Results (continued) How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Burundi, on a ten point scale? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 80 The World Bank Burundi Country Survey 2012 D. The World Bank’s Knowledge When thinking about the development challenges in Burundi, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Public sector reform 13.6% 4.3% 23.8% 0.0% 8.8% 12.0% 14.9% 23.1% 13.6% 0.0% 20.5% Gender 4.5% 0.0% 4.8% 0.0% 3.5% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% Social cohesion 4.5% 0.0% 0.0% 0.0% 1.8% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% Education 4.5% 21.7% 9.5% 18.2% 29.8% 12.0% 21.3% 15.4% 36.4% 30.0% 20.5% Domestic private sector development 9.1% 21.7% 42.9% 18.2% 15.8% 20.0% 31.9% 3.8% 31.8% 10.0% 29.5% Foreign direct investment 0.0% 4.3% 0.0% 0.0% 8.8% 4.0% 2.1% 3.8% 4.5% 10.0% 2.3% Water and sanitation 0.0% 4.3% 9.5% 0.0% 1.8% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Trade and exports 4.5% 0.0% 0.0% 9.1% 0.0% 4.0% 0.0% 0.0% 4.5% 0.0% 2.3% Economic growth 31.8% 39.1% 33.3% 27.3% 29.8% 32.0% 23.4% 15.4% 18.2% 30.0% 22.7% Energy 59.1% 43.5% 42.9% 36.4% 28.1% 12.0% 31.9% 30.8% 45.5% 30.0% 22.7% Regional conflict and tensions 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% 4.3% 3.8% 4.5% 10.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 1.8% 4.0% 2.1% 0.0% 4.5% 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% 0.0% 9.1% 1.8% 0.0% 2.1% 0.0% 4.5% 0.0% 2.3% Governance 0.0% 13.0% 9.5% 9.1% 7.0% 12.0% 4.3% 15.4% 4.5% 10.0% 9.1% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 16.0% 8.5% 3.8% 0.0% 0.0% 0.0% Climate change 9.1% 13.0% 0.0% 0.0% 5.3% 4.0% 4.3% 7.7% 0.0% 20.0% 2.3% Poverty reduction 27.3% 17.4% 14.3% 18.2% 33.3% 16.0% 17.0% 23.1% 18.2% 20.0% 27.3% Law and justice 0.0% 0.0% 0.0% 0.0% 1.8% 4.0% 2.1% 0.0% 0.0% 0.0% 4.5% Security/stabilization/reconstruction 4.5% 8.7% 0.0% 0.0% 3.5% 0.0% 4.3% 3.8% 4.5% 0.0% 2.3% Anti-corruption 27.3% 13.0% 9.5% 18.2% 3.5% 32.0% 19.1% 15.4% 36.4% 40.0% 22.7% Financial markets 0.0% 0.0% 4.8% 9.1% 0.0% 8.0% 2.1% 3.8% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 10.0% 2.3% Urban development 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional integration 0.0% 0.0% 4.8% 0.0% 3.5% 4.0% 6.4% 3.8% 9.1% 0.0% 0.0% Global information and communications technology 0.0% 4.3% 0.0% 0.0% 1.8% 4.0% 4.3% 7.7% 0.0% 0.0% 9.1% Local governance and institutions 4.5% 8.7% 0.0% 18.2% 3.5% 4.0% 2.1% 0.0% 0.0% 0.0% 2.3% Transport 9.1% 4.3% 9.5% 9.1% 3.5% 4.0% 2.1% 0.0% 4.5% 0.0% 4.5% Agricultural development 45.5% 13.0% 23.8% 27.3% 38.6% 28.0% 29.8% 34.6% 4.5% 10.0% 25.0% Natural resource management 9.1% 8.7% 0.0% 18.2% 5.3% 0.0% 4.3% 7.7% 4.5% 10.0% 6.8% Public financial management 4.5% 0.0% 4.8% 0.0% 5.3% 4.0% 4.3% 0.0% 0.0% 0.0% 4.5% Job creation/employment 0.0% 17.4% 9.5% 0.0% 10.5% 20.0% 6.4% 15.4% 13.6% 20.0% 6.8% Health 0.0% 4.3% 4.8% 9.1% 14.0% 0.0% 10.6% 15.4% 4.5% 10.0% 2.3% Rural development 18.2% 8.7% 14.3% 27.3% 21.1% 12.0% 4.3% 7.7% 0.0% 0.0% 11.4% Global integration 0.0% 4.3% 4.8% 0.0% 0.0% 4.0% 0.0% 3.8% 9.1% 0.0% 2.3% Food security 4.5% 4.3% 4.8% 0.0% 3.5% 0.0% 6.4% 15.4% 9.1% 0.0% 11.4% Environmental sustainability 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 10.0% 6.8% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 3.8% 0.0% 0.0% 0.0% Basic infrastructure 4.5% 0.0% 14.3% 0.0% 3.5% 0.0% 6.4% 3.8% 0.0% 0.0% 6.8% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 81 The World Bank Burundi Country Survey 2012 D. The World Bank’s Knowledge (continued) How effective do you believe the World Bank’s knowledge and research are at … in Burundi? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups In Burundi, to what extent do you believe that the World Bank’s knowledge and research …? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 82 The World Bank Burundi Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups F. The Future Role of the World Bank in Burundi (1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups 83 The World Bank Burundi Country Survey 2012 F. The Future Role of the World Bank in Burundi (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Burundi? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Improve the quality of its experts as related to Burundi’s specific 40.0% 22.7% 4.8% 8.3% 22.8% 25.0% 15.9% 30.8% 23.8% 10.0% 19.0% challenges Reduce the complexity of obtaining World Bank financing 55.0% 81.8% 52.4% 58.3% 63.2% 16.7% 29.5% 46.2% 47.6% 60.0% 52.4% Focus primarily on advice and advocacy issues 0.0% 9.1% 4.8% 8.3% 14.0% 12.5% 20.5% 19.2% 19.0% 10.0% 16.7% Improve the competitiveness of its financing compared to markets 5.0% 22.7% 14.3% 25.0% 19.3% 25.0% 20.5% 11.5% 19.0% 10.0% 19.0% Ensure greater selectivity in its work 5.0% 0.0% 19.0% 8.3% 3.5% 12.5% 6.8% 11.5% 19.0% 0.0% 11.9% Provide more adequate data/knowledge/statistics/figures on Burundi's 0.0% 4.5% 23.8% 25.0% 14.0% 16.7% 25.0% 19.2% 23.8% 40.0% 14.3% economy Offer more innovative financial products 25.0% 18.2% 33.3% 25.0% 17.5% 16.7% 29.5% 23.1% 23.8% 60.0% 28.6% Offer more innovative knowledge services 25.0% 18.2% 14.3% 25.0% 12.3% 16.7% 31.8% 7.7% 23.8% 0.0% 19.0% Work faster 0.0% 0.0% 14.3% 8.3% 21.1% 4.2% 2.3% 15.4% 9.5% 0.0% 2.4% Increase the level of World Bank staffing in Burundi's office 20.0% 4.5% 4.8% 0.0% 3.5% 37.5% 4.5% 11.5% 9.5% 10.0% 4.8% Other 10.0% 9.1% 4.8% 0.0% 0.0% 0.0% 9.1% 0.0% 4.8% 0.0% 4.8% G. Communication and Information Sharing Where do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Local newspapers 30.0% 45.5% 50.0% 30.0% 56.1% 25.0% 40.0% 40.0% 42.9% 50.0% 43.9% International newspapers 0.0% 4.5% 15.0% 0.0% 5.3% 25.0% 8.9% 16.0% 19.0% 0.0% 4.9% Local radio 40.0% 59.1% 55.0% 60.0% 66.7% 16.7% 37.8% 36.0% 42.9% 40.0% 61.0% International radio 5.0% 0.0% 0.0% 10.0% 10.5% 8.3% 4.4% 8.0% 9.5% 0.0% 9.8% Local television 25.0% 27.3% 25.0% 10.0% 19.3% 8.3% 13.3% 16.0% 14.3% 20.0% 12.2% International television 10.0% 0.0% 0.0% 0.0% 3.5% 8.3% 6.7% 16.0% 0.0% 10.0% 9.8% Periodicals 25.0% 13.6% 10.0% 0.0% 5.3% 8.3% 13.3% 4.0% 0.0% 20.0% 9.8% Internet 55.0% 13.6% 25.0% 80.0% 10.5% 75.0% 46.7% 36.0% 38.1% 60.0% 36.6% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 2.4% Mobile phones 0.0% 0.0% 0.0% 0.0% 3.5% 4.2% 0.0% 12.0% 0.0% 0.0% 2.4% Instant messaging 0.0% 4.5% 0.0% 0.0% 1.8% 0.0% 0.0% 4.0% 9.5% 0.0% 0.0% Other 5.0% 22.7% 10.0% 10.0% 8.8% 8.3% 13.3% 4.0% 9.5% 0.0% 4.9% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other World Bank website 42.9% 25.0% 52.6% 66.7% 16.1% 48.0% 36.2% 40.0% 50.0% 30.0% 50.0% Direct contact with World Bank 19.0% 20.8% 42.1% 25.0% 33.9% 16.0% 42.6% 24.0% 35.0% 30.0% 19.0% e-Newsletters 9.5% 29.2% 21.1% 0.0% 3.6% 28.0% 19.1% 12.0% 15.0% 40.0% 21.4% Instant messaging 14.3% 0.0% 0.0% 0.0% 3.6% 4.0% 0.0% 0.0% 0.0% 0.0% 2.4% World Bank seminars/workshops/conferences 42.9% 66.7% 47.4% 50.0% 69.6% 16.0% 38.3% 48.0% 35.0% 40.0% 40.5% World Bank Public Information Center 14.3% 16.7% 0.0% 25.0% 12.5% 16.0% 10.6% 8.0% 0.0% 10.0% 21.4% World Bank publications and other written materials 38.1% 25.0% 31.6% 25.0% 39.3% 28.0% 31.9% 32.0% 20.0% 50.0% 38.1% Mobile phones 0.0% 4.2% 5.3% 0.0% 5.4% 4.0% 0.0% 20.0% 5.0% 0.0% 0.0% Social media 19.0% 4.2% 0.0% 0.0% 10.7% 16.0% 12.8% 12.0% 30.0% 0.0% 2.4% Blogs 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 84 The World Bank Burundi Country Survey 2012 G. Communication and Information Sharing (continued) Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Yes 27.3% 0.0% 0.0% 16.7% 5.4% 13.0% 9.1% 12.5% 10.0% 11.1% 7.7% No 72.7% 100.0% 100.0% 83.3% 94.6% 87.0% 90.9% 87.5% 90.0% 88.9% 92.3% Have you requested information from the World Bank on its activities in the past year?* Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Yes 22.7% 9.1% 6.3% 27.3% 3.8% 29.2% 14.0% 20.8% 17.6% 50.0% 13.2% No 77.3% 90.9% 93.8% 72.7% 96.2% 70.8% 86.0% 79.2% 82.4% 50.0% 86.8% *Significantly different between stakeholder groups Were you able to obtain this information? Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Yes 60.0% 100.0% 100.0% 66.7% 100.0% 100.0% 100.0% 83.3% 100.0% 60.0% 50.0% No 40.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 16.7% 0.0% 40.0% 50.0% Do you have access to the Internet?* Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Yes 77.8% 70.8% 95.0% 91.7% 35.8% 91.3% 93.5% 72.0% 94.1% 90.0% 84.2% No 22.2% 29.2% 5.0% 8.3% 64.2% 8.7% 6.5% 28.0% 5.9% 10.0% 15.8% *Significantly different between stakeholder groups Do you use/have used the World Bank website?* Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Yes 33.3% 20.8% 22.2% 58.3% 9.6% 54.2% 47.7% 28.0% 55.6% 66.7% 43.6% No 66.7% 79.2% 77.8% 41.7% 90.4% 45.8% 52.3% 72.0% 44.4% 33.3% 56.4% *Significantly different between stakeholder groups Which do you primarily use?* Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other The World Bank's country website (www. worldbank.org/burundi) 23.1% 37.5% 83.3% 14.3% 80.0% 68.4% 72.4% 55.6% 64.3% 42.9% 58.8% The World Bank's main website (www.worldbank.org) 76.9% 62.5% 16.7% 85.7% 20.0% 31.6% 27.6% 44.4% 35.7% 57.1% 41.2% *Significantly different between stakeholder groups Do you use/have you used the World Bank’s Public Information Centers (PICs) in Burundi?* Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Yes 9.1% 4.3% 0.0% 16.7% 3.9% 9.1% 18.2% 13.0% 14.3% 10.0% 7.9% No 63.6% 56.5% 82.4% 66.7% 52.9% 77.3% 63.6% 73.9% 71.4% 90.0% 63.2% I don’t know what a PIC is 27.3% 39.1% 17.6% 16.7% 43.1% 13.6% 18.2% 13.0% 14.3% 0.0% 28.9% *Significantly different between stakeholder groups 85 The World Bank Burundi Country Survey 2012 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government Percentage of Respondents V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Yes 95.5% 56.5% 95.0% 91.7% 80.4% 92.0% 71.4% 87.5% 66.7% 70.0% 62.8% No 4.5% 43.5% 5.0% 8.3% 19.6% 8.0% 28.6% 12.5% 33.3% 30.0% 37.2% Which of the following describes most of your exposure to the World Bank in Burundi? (Choose no more than TWO) Office of President, Employee Consultant Bi- or Multi- Private/Financial Independent st nd Percentage of Respondents Minister, 1 or 2 of a on Bank Local lateral Sector, NGO/ Government (Responses Combined) V.P. Ministry project PMU Government Agency Private Bank CBO Media Institution Other Observer 23.8% 16.7% 10.0% 0.0% 16.7% 12.5% 27.3% 37.5% 35.0% 40.0% 26.2% Use World Bank reports/data 14.3% 27.8% 15.0% 27.3% 18.5% 20.8% 2.3% 20.8% 35.0% 0.0% 26.2% Engage in World Bank related/sponsored events/activities 28.6% 66.7% 70.0% 45.5% 59.3% 20.8% 47.7% 37.5% 25.0% 40.0% 38.1% Collaborate as part of my professional duties 66.7% 33.3% 45.0% 81.8% 57.4% 66.7% 50.0% 37.5% 40.0% 50.0% 47.6% Use World Bank website for information, data, research, etc. 0.0% 5.6% 0.0% 0.0% 11.1% 8.3% 15.9% 16.7% 25.0% 30.0% 11.9% 86 The World Bank Burundi Country Survey 2012 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Burundi In general, would you say that Burundi is headed in...? Percentage of Respondents East West North South Center The right direction 81.8% 67.3% 81.8% 79.2% 87.9% The wrong direction 9.1% 21.4% 9.1% 20.8% 12.1% Not sure 9.1% 11.2% 9.1% 0.0% 0.0% st nd rd Listed below are a number of development priorities in Burundi. Please identify which of these you consider the 1 , 2 , and 3 most important development priority. 1st Most Important Percentage of Respondents East West North South Center Rural development 9.4% 16.0% 23.3% 38.5% 24.1% Education 15.6% 16.8% 23.3% 15.4% 20.7% Social protection 0.0% 2.5% 0.0% 0.0% 0.0% Transport 0.0% 0.8% 0.0% 3.8% 0.0% Security/stabilization/reconstruction 15.6% 3.4% 0.0% 11.5% 13.8% Poverty reduction 3.1% 7.6% 6.7% 3.8% 3.4% Public sector reform 3.1% 0.0% 0.0% 0.0% 0.0% Regional integration 6.3% 7.6% 3.3% 11.5% 3.4% Gender 0.0% 0.8% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.8% 0.0% 0.0% 0.0% Water and sanitation 0.0% 1.7% 0.0% 0.0% 0.0% Energy 15.6% 2.5% 6.7% 0.0% 6.9% Regional conflict and tensions 0.0% 1.7% 0.0% 0.0% 0.0% Monitoring and evaluation 3.1% 1.7% 0.0% 0.0% 0.0% Public financial management 3.1% 0.0% 0.0% 0.0% 0.0% Job creation/employment 3.1% 5.9% 3.3% 0.0% 0.0% Governance 3.1% 11.8% 0.0% 0.0% 0.0% Financial markets 0.0% 0.8% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 3.8% 0.0% Environmental sustainability 0.0% 0.8% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 1.7% 0.0% 0.0% 0.0% Health 3.1% 0.8% 0.0% 0.0% 0.0% Global integration 3.1% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 6.7% 0.0% 3.4% Social cohesion 0.0% 0.8% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 6.3% 3.4% 3.3% 3.8% 10.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 3.1% 2.5% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 3.8% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.8% 3.3% 0.0% 3.4% Local governance and institutions 0.0% 0.8% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 3.1% 5.9% 20.0% 3.8% 10.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 87 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) st nd rd Listed below are a number of development priorities in Burundi. Please identify which of these you consider the 1 , 2 , and 3 most important development priority. nd 2 Most Important Percentage of Respondents East West North South Center Rural development 9.4% 4.2% 10.0% 3.8% 17.2% Education 12.5% 13.6% 6.7% 3.8% 13.8% Social protection 3.1% 2.5% 3.3% 7.7% 0.0% Transport 0.0% 2.5% 0.0% 3.8% 0.0% Security/stabilization/reconstruction 0.0% 3.4% 0.0% 0.0% 6.9% Poverty reduction 3.1% 9.3% 16.7% 7.7% 6.9% Public sector reform 0.0% 1.7% 10.0% 7.7% 3.4% Regional integration 3.1% 4.2% 6.7% 0.0% 10.3% Gender 0.0% 1.7% 0.0% 0.0% 0.0% Domestic private sector development 6.3% 1.7% 3.3% 0.0% 3.4% Foreign direct investment 0.0% 0.8% 0.0% 3.8% 6.9% Water and sanitation 0.0% 1.7% 0.0% 3.8% 0.0% Energy 18.8% 7.6% 0.0% 3.8% 0.0% Regional conflict and tensions 3.1% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% 3.3% 3.8% 0.0% Public financial management 0.0% 1.7% 0.0% 0.0% 0.0% Job creation/employment 3.1% 9.3% 10.0% 3.8% 3.4% Governance 3.1% 3.4% 3.3% 7.7% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.8% 0.0% 3.8% 0.0% Equality of opportunity 0.0% 0.8% 3.3% 0.0% 0.0% Health 0.0% 2.5% 6.7% 3.8% 6.9% Global integration 3.1% 0.8% 0.0% 0.0% 0.0% Food security 3.1% 3.4% 3.3% 11.5% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 5.9% 6.7% 0.0% 0.0% Trade and exports 0.0% 0.8% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.8% 0.0% 0.0% 0.0% Economic growth 0.0% 5.9% 0.0% 7.7% 6.9% Law and justice 6.3% 0.8% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 3.8% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.8% 0.0% 3.8% 0.0% Local governance and institutions 3.1% 1.7% 0.0% 0.0% 0.0% Natural resource management 3.1% 0.0% 0.0% 0.0% 0.0% Anti-corruption 15.6% 2.5% 6.7% 3.8% 13.8% Disaster management 0.0% 0.8% 0.0% 0.0% 0.0% Global information and communications technology 0.0% 0.8% 0.0% 0.0% 0.0% 88 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) st nd rd Listed below are a number of development priorities in Burundi. Please identify which of these you consider the 1 , 2 , and 3 most important development priority. rd 3 Most Important Percentage of Respondents East West North South Center Rural development 2.9% 3.3% 10.0% 0.0% 6.7% Education 2.9% 1.7% 6.7% 0.0% 6.7% Social protection 0.0% 2.5% 0.0% 0.0% 3.3% Transport 0.0% 3.3% 3.3% 7.1% 0.0% Security/stabilization/reconstruction 0.0% 1.7% 3.3% 0.0% 6.7% Poverty reduction 0.0% 8.3% 0.0% 10.7% 0.0% Public sector reform 2.9% 1.7% 0.0% 3.6% 0.0% Regional integration 0.0% 1.7% 6.7% 7.1% 6.7% Gender 0.0% 0.8% 3.3% 3.6% 6.7% Domestic private sector development 0.0% 5.8% 3.3% 7.1% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 3.3% Water and sanitation 2.9% 0.0% 3.3% 0.0% 0.0% Energy 8.8% 6.6% 3.3% 3.6% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% Monitoring and evaluation 0.0% 0.0% 0.0% 0.0% 3.3% Public financial management 2.9% 4.1% 0.0% 0.0% 0.0% Job creation/employment 2.9% 4.1% 0.0% 0.0% 6.7% Governance 2.9% 0.8% 3.3% 3.6% 3.3% Financial markets 0.0% 0.0% 3.3% 0.0% 0.0% Urban development 2.9% 0.8% 0.0% 0.0% 3.3% Environmental sustainability 2.9% 0.8% 0.0% 0.0% 0.0% Equality of opportunity 2.9% 0.8% 0.0% 0.0% 3.3% Health 8.8% 8.3% 3.3% 0.0% 3.3% Global integration 2.9% 0.8% 0.0% 3.6% 0.0% Food security 14.7% 4.1% 6.7% 0.0% 3.3% Social cohesion 0.0% 0.0% 3.3% 3.6% 0.0% Climate change 0.0% 0.8% 0.0% 0.0% 3.3% Agricultural development 17.6% 1.7% 3.3% 3.6% 3.3% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 2.5% 3.3% 3.6% 3.3% Economic growth 2.9% 5.8% 10.0% 3.6% 6.7% Law and justice 2.9% 4.1% 3.3% 3.6% 3.3% Regulatory framework 0.0% 0.8% 0.0% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 5.0% 0.0% 0.0% 3.3% Local governance and institutions 0.0% 1.7% 0.0% 0.0% 0.0% Natural resource management 0.0% 1.7% 0.0% 3.6% 3.3% Anti-corruption 5.9% 10.7% 13.3% 25.0% 6.7% Disaster management 0.0% 0.8% 3.3% 0.0% 0.0% Global information and communications technology 2.9% 2.5% 0.0% 3.6% 0.0% 89 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) Percentage of Respondents (Responses Combined) East West North South Center Water and sanitation 10.5% 7.1% 2.6% 9.1% 4.8% Equality of opportunity 10.5% 5.0% 2.6% 0.0% 4.8% Economic growth 44.7% 37.9% 42.1% 45.5% 42.9% Climate change 2.6% 1.4% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 1.4% 0.0% 0.0% 4.8% Disaster management 0.0% 0.7% 0.0% 0.0% 2.4% Regional integration 5.3% 3.6% 10.5% 0.0% 7.1% Gender 0.0% 2.9% 0.0% 0.0% 4.8% Rural development 18.4% 29.3% 34.2% 24.2% 21.4% Urban development 5.3% 0.7% 0.0% 12.1% 2.4% Education 18.4% 25.7% 34.2% 24.2% 35.7% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 2.6% 3.6% 2.6% 3.0% 2.4% Basic infrastructure 7.9% 7.9% 7.9% 6.1% 2.4% Social protection 0.0% 2.9% 2.6% 0.0% 0.0% Law and justice 5.3% 1.4% 2.6% 3.0% 7.1% Transport 7.9% 5.7% 5.3% 3.0% 2.4% Crime and violence 0.0% 0.0% 0.0% 3.0% 0.0% Communicable/non-communicable disease 2.6% 0.7% 0.0% 0.0% 0.0% Security/stabilization/reconstruction 13.2% 12.1% 13.2% 6.1% 16.7% Global information and communications technology 5.3% 0.7% 5.3% 3.0% 0.0% Public sector reform 0.0% 2.9% 5.3% 0.0% 0.0% Domestic private sector development 13.2% 14.3% 2.6% 18.2% 0.0% Foreign direct investment 2.6% 4.3% 0.0% 6.1% 2.4% Global integration 2.6% 1.4% 0.0% 0.0% 0.0% Energy 23.7% 13.6% 13.2% 21.2% 7.1% Food security 5.3% 12.9% 13.2% 24.2% 23.8% Monitoring and evaluation 0.0% 1.4% 0.0% 0.0% 2.4% Governance 5.3% 12.1% 18.4% 3.0% 9.5% Social cohesion 0.0% 1.4% 0.0% 0.0% 0.0% Natural resource management 5.3% 5.7% 0.0% 3.0% 2.4% Environmental sustainability 5.3% 1.4% 0.0% 0.0% 2.4% Health 2.6% 9.3% 23.7% 6.1% 9.5% Public financial management 0.0% 9.3% 5.3% 0.0% 0.0% Agricultural development 47.4% 20.0% 28.9% 39.4% 31.0% Job creation/employment 18.4% 15.0% 7.9% 18.2% 16.7% Financial markets 0.0% 0.7% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 7.9% 19.3% 15.8% 18.2% 23.8% 90 The World Bank Burundi Country Survey 2012 A. General Issues facing Burundi (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Burundi? (Choose no more than THREE) Percentage of Respondents (Responses Combined) East West North South Center Energy 55.3% 45.4% 39.5% 60.6% 50.0% Equality of opportunity 0.0% 2.8% 0.0% 3.0% 0.0% Social protection 0.0% 5.0% 2.6% 0.0% 0.0% Global integration 2.6% 3.5% 2.6% 9.1% 0.0% Climate change 2.6% 0.7% 5.3% 0.0% 0.0% Anti-corruption 36.8% 31.9% 34.2% 24.2% 40.5% Disaster management 0.0% 1.4% 0.0% 0.0% 0.0% Regional conflict and tensions 5.3% 2.8% 2.6% 3.0% 0.0% Rural development 21.1% 17.0% 18.4% 9.1% 16.7% Foreign direct investment 18.4% 15.6% 7.9% 30.3% 31.0% Urban development 2.6% 0.0% 0.0% 6.1% 0.0% Water and sanitation 2.6% 0.0% 0.0% 3.0% 0.0% Education 21.1% 24.8% 39.5% 18.2% 21.4% Global information and communications technology 13.2% 2.8% 2.6% 0.0% 2.4% Regulatory framework 0.0% 0.7% 2.6% 0.0% 0.0% Communicable/non-communicable disease 0.0% 0.7% 0.0% 0.0% 0.0% Trade and exports 7.9% 8.5% 7.9% 3.0% 9.5% Social cohesion 2.6% 0.7% 0.0% 0.0% 2.4% Public sector reform 0.0% 7.1% 0.0% 0.0% 0.0% Regional integration 0.0% 2.1% 5.3% 3.0% 7.1% Domestic private sector development 15.8% 15.6% 7.9% 24.2% 16.7% Job creation/employment 18.4% 11.3% 10.5% 18.2% 14.3% Agricultural development 23.7% 26.2% 39.5% 36.4% 19.0% Food security 2.6% 8.5% 13.2% 3.0% 4.8% Governance 7.9% 10.6% 5.3% 3.0% 2.4% Transport 13.2% 4.3% 2.6% 6.1% 11.9% Security/stabilization/reconstruction 5.3% 5.7% 10.5% 6.1% 7.1% Monitoring and evaluation 0.0% 2.1% 0.0% 6.1% 0.0% Gender 2.6% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 3.5% 5.3% 12.1% 9.5% Environmental sustainability 0.0% 1.4% 2.6% 0.0% 0.0% Health 7.9% 6.4% 15.8% 0.0% 2.4% Basic infrastructure 0.0% 12.8% 2.6% 3.0% 4.8% Law and justice 0.0% 0.7% 0.0% 0.0% 4.8% Local governance and institutions 0.0% 2.8% 5.3% 3.0% 2.4% Crime and violence 0.0% 0.7% 0.0% 0.0% 0.0% Public financial management 5.3% 8.5% 7.9% 6.1% 16.7% Financial markets 2.6% 1.4% 2.6% 0.0% 2.4% B. Overall Attitudes toward the World Bank (1-Not familiar at all, 10-Extremely familiar; 1-Not effective at all, 10-Very effective) *Significantly different between locations 91 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent do you believe… (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Burundi? (Choose no more than THREE) Percentage of Respondents (Responses Combined) East West North South Center Rural development 32.4% 35.0% 26.3% 48.5% 40.5% Education 16.2% 24.3% 47.4% 24.2% 38.1% Governance 5.4% 8.6% 10.5% 9.1% 16.7% Security/stabilization/reconstruction 18.9% 6.4% 10.5% 12.1% 7.1% Social protection 0.0% 1.4% 0.0% 3.0% 0.0% Transport 8.1% 7.9% 5.3% 15.2% 4.8% Poverty reduction 18.9% 18.6% 36.8% 21.2% 33.3% Public sector reform 0.0% 2.9% 0.0% 0.0% 0.0% Regional integration 0.0% 2.9% 5.3% 0.0% 2.4% Gender 0.0% 1.4% 0.0% 0.0% 2.4% Crime and violence 2.7% 1.4% 0.0% 0.0% 0.0% Domestic private sector development 24.3% 13.6% 10.5% 27.3% 4.8% Foreign direct investment 5.4% 5.7% 5.3% 0.0% 2.4% Water and sanitation 2.7% 1.4% 2.6% 6.1% 0.0% Energy 37.8% 33.6% 21.1% 33.3% 21.4% Monitoring and evaluation 0.0% 0.7% 0.0% 3.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 2.4% Public financial management 5.4% 7.9% 0.0% 12.1% 7.1% Job creation/employment 21.6% 17.9% 13.2% 18.2% 14.3% Financial markets 0.0% 3.6% 0.0% 0.0% 0.0% Urban development 2.7% 2.9% 0.0% 6.1% 0.0% Environmental sustainability 8.1% 2.9% 0.0% 3.0% 2.4% Equality of opportunity 0.0% 0.7% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 2.6% 0.0% 0.0% Health 10.8% 13.6% 15.8% 6.1% 11.9% Global integration 0.0% 0.7% 0.0% 0.0% 0.0% Food security 8.1% 7.1% 15.8% 6.1% 4.8% Climate change 8.1% 0.0% 5.3% 0.0% 0.0% Agricultural development 29.7% 20.7% 13.2% 21.2% 23.8% Trade and exports 2.7% 0.7% 0.0% 0.0% 0.0% Economic growth 5.4% 19.3% 26.3% 9.1% 19.0% Law and justice 0.0% 3.6% 0.0% 0.0% 0.0% Local governance and institutions 2.7% 2.1% 0.0% 3.0% 11.9% Regulatory framework 2.7% 1.4% 0.0% 0.0% 0.0% Communicable/non-communicable disease 2.7% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 8.1% 8.6% 7.9% 3.0% 4.8% Natural resource management 0.0% 2.1% 2.6% 0.0% 7.1% Anti-corruption 2.7% 11.4% 13.2% 12.1% 14.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Global information and communications technology 5.4% 2.9% 2.6% 0.0% 2.4% 92 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? Greatest Value Percentage of Respondents East West North South Center Financial resources 45.2% 33.0% 50.0% 33.3% 13.6% Mobilizing third party financial resources 16.1% 11.0% 12.5% 14.3% 13.6% Technical assistance 3.2% 5.0% 4.2% 0.0% 9.1% Policy advice 16.1% 6.0% 0.0% 4.8% 0.0% Donor coordination 6.5% 7.0% 4.2% 4.8% 27.3% Data 3.2% 4.0% 0.0% 0.0% 0.0% Training/capacity building 3.2% 14.0% 8.3% 9.5% 13.6% Studies/analyses 0.0% 1.0% 0.0% 9.5% 4.5% Convening/facilitating 0.0% 2.0% 8.3% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 1.0% 0.0% 0.0% 0.0% Strategy formulation 6.5% 15.0% 12.5% 23.8% 18.2% Other 0.0% 1.0% 0.0% 0.0% 0.0% When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? nd 2 Greatest Value Percentage of Respondents East West North South Center Financial resources 7.4% 16.5% 8.7% 23.8% 9.1% Mobilizing third party financial resources 7.4% 7.8% 8.7% 4.8% 18.2% Technical assistance 11.1% 5.8% 17.4% 14.3% 4.5% Policy advice 3.7% 6.8% 8.7% 0.0% 4.5% Donor coordination 7.4% 12.6% 26.1% 14.3% 13.6% Data 3.7% 1.0% 0.0% 4.8% 4.5% Training/capacity building 11.1% 12.6% 13.0% 9.5% 9.1% Studies/analyses 3.7% 4.9% 4.3% 4.8% 4.5% Convening/facilitating 3.7% 8.7% 0.0% 4.8% 4.5% Linkage to non-Bank expertise 7.4% 9.7% 0.0% 0.0% 4.5% Strategy formulation 25.9% 13.6% 13.0% 19.0% 22.7% Other 7.4% 0.0% 4.3% 0.0% 0.0% Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center Imposing technocratic solutions without regard to political realities 34.3% 24.0% 40.6% 24.1% 29.7% Not exploring alternative policy options 2.9% 11.6% 12.5% 10.3% 10.8% Too bureaucratic in its operational policies and procedures 28.6% 15.5% 6.3% 24.1% 8.1% Staff too inaccessible 25.7% 7.0% 3.1% 13.8% 16.2% Arrogant in its approach 2.9% 1.6% 6.3% 0.0% 0.0% Not client focused 2.9% 4.7% 3.1% 0.0% 5.4% The credibility of its knowledge/data 2.9% 2.3% 3.1% 0.0% 2.7% Not have to honestly criticize policies and reform efforts in the country 2.9% 5.4% 18.8% 10.3% 0.0% Too influenced by developed countries 31.4% 23.3% 31.3% 27.6% 29.7% Not enough public disclosure of its work 17.1% 20.9% 15.6% 24.1% 18.9% World Bank processes too slow and complex 8.6% 17.8% 3.1% 24.1% 18.9% Not aligned with country priorities 5.7% 8.5% 25.0% 13.8% 29.7% Not aligned with other donors' work 5.7% 5.4% 0.0% 3.4% 0.0% Not collaborating enough with non-state actors 17.1% 31.8% 15.6% 24.1% 21.6% Other 11.4% 4.7% 6.3% 0.0% 5.4% Which World Bank instruments do you believe are the MOST effective in reducing poverty in Burundi? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center Investment lending 73.7% 55.3% 68.4% 77.4% 80.0% Capacity building 7.9% 27.3% 23.7% 25.8% 25.0% Policy based lending/Budget support to the Government 47.4% 19.7% 34.2% 16.1% 15.0% Analytical work 2.6% 12.9% 2.6% 0.0% 2.5% Technical assistance 21.1% 18.9% 10.5% 22.6% 20.0% Trust Fund management 2.6% 7.6% 7.9% 3.2% 5.0% Co-financing arrangements 15.8% 18.9% 18.4% 19.4% 17.5% Sector-wide approaches 0.0% 12.9% 2.6% 16.1% 2.5% Emergency recovery lending 21.1% 18.2% 21.1% 12.9% 32.5% Don't know 2.6% 2.3% 5.3% 3.2% 0.0% 93 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Burundi? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center Investment lending 13.2% 14.6% 10.8% 6.7% 12.8% Capacity building 23.7% 13.8% 13.5% 0.0% 2.6% Policy based lending/Budget support to the Government 10.5% 29.2% 16.2% 40.0% 38.5% Analytical work 23.7% 23.8% 18.9% 30.0% 28.2% Technical assistance 23.7% 26.9% 21.6% 13.3% 10.3% Trust Fund management 5.3% 16.9% 24.3% 23.3% 17.9% Co-financing arrangements 5.3% 15.4% 13.5% 6.7% 23.1% Sector-wide approaches 18.4% 8.5% 2.7% 6.7% 2.6% Emergency recovery lending 34.2% 11.5% 8.1% 26.7% 17.9% Don't know 21.1% 13.1% 32.4% 16.7% 17.9% To what extent do you believe… (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)? Percentage of Respondents (Responses Combined) East West North South Center NGOs 16.2% 12.9% 15.8% 21.9% 25.0% Local government 40.5% 10.1% 42.1% 18.8% 22.5% Beneficiaries 37.8% 41.0% 42.1% 31.3% 52.5% Private sector 24.3% 35.3% 15.8% 43.8% 20.0% Community-based organizations (CBOs) 27.0% 30.2% 31.6% 40.6% 32.5% Donor community 16.2% 13.7% 21.1% 9.4% 10.0% Foundations 2.7% 2.2% 0.0% 0.0% 0.0% Academia/think tanks/research institutes 10.8% 4.3% 0.0% 3.1% 15.0% Parliament 0.0% 5.8% 7.9% 3.1% 5.0% Media 0.0% 18.0% 13.2% 9.4% 5.0% Faith-based organizations 0.0% 4.3% 2.6% 0.0% 2.5% UN and regional peace-keeping forces 2.7% 0.0% 0.0% 0.0% 0.0% Emerging donors 8.1% 7.2% 0.0% 0.0% 5.0% UN agencies 5.4% 5.0% 2.6% 9.4% 0.0% Regional organizations 2.7% 4.3% 2.6% 6.3% 5.0% Other 2.7% 3.6% 5.3% 3.1% 0.0% 94 The World Bank Burundi Country Survey 2012 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Burundi, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations To what extent is the World Bank an effective development partner in Burundi in terms of…, on a ten point scale? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center The World Bank works too slowly 22.2% 13.1% 5.3% 9.1% 17.5% The Government works inefficiently 22.2% 30.7% 26.3% 36.4% 37.5% There is not an adequate level of citizen/civil society participation 19.4% 22.6% 18.4% 39.4% 7.5% Poor donor coordination 27.8% 8.8% 21.1% 9.1% 25.0% The World Bank does not do adequate follow through/follow-up 22.2% 13.1% 10.5% 9.1% 10.0% Lack of/inadequate levels of capacity in Government 8.3% 19.7% 15.8% 15.2% 0.0% Political pressures and obstacles 22.2% 15.3% 23.7% 27.3% 32.5% Reforms are not well thought out in light of country challenges 36.1% 29.9% 26.3% 30.3% 32.5% Ongoing conflict and instability 2.8% 15.3% 18.4% 9.1% 12.5% Inadequate funding 11.1% 16.1% 28.9% 15.2% 22.5% Other 0.0% 2.9% 0.0% 0.0% 2.5% 95 The World Bank Burundi Country Survey 2012 C. World Bank Effectiveness and Results (1-To no degree at all, 10-To a very significant degree) How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Burundi, on a ten point scale? (1-Not effective at all, 10-Very effective) *Significantly different between locations 96 The World Bank Burundi Country Survey 2012 D. The World Bank’s Knowledge When thinking about the development challenges in Burundi, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) East West North South Center Public sector reform 15.8% 14.9% 21.1% 12.5% 7.3% Gender 0.0% 2.1% 2.6% 0.0% 2.4% Social cohesion 2.6% 0.0% 2.6% 0.0% 2.4% Education 18.4% 17.7% 36.8% 9.4% 29.3% Domestic private sector development 18.4% 23.4% 15.8% 37.5% 14.6% Foreign direct investment 2.6% 2.1% 7.9% 6.3% 9.8% Water and sanitation 0.0% 0.0% 2.6% 3.1% 0.0% Trade and exports 2.6% 0.7% 0.0% 3.1% 2.4% Economic growth 26.3% 28.4% 21.1% 28.1% 29.3% Energy 42.1% 31.2% 23.7% 34.4% 31.7% Regional conflict and tensions 2.6% 2.8% 2.6% 3.1% 0.0% Disaster management 0.0% 1.4% 2.6% 0.0% 0.0% Monitoring and evaluation 0.0% 1.4% 2.6% 0.0% 2.4% Governance 7.9% 9.9% 7.9% 3.1% 14.6% Social protection 0.0% 4.3% 0.0% 6.3% 0.0% Climate change 15.8% 3.5% 0.0% 9.4% 2.4% Poverty reduction 21.1% 18.4% 26.3% 28.1% 26.8% Law and justice 0.0% 2.1% 0.0% 0.0% 4.9% Security/stabilization/reconstruction 7.9% 1.4% 5.3% 3.1% 4.9% Anti-corruption 26.3% 21.3% 15.8% 12.5% 17.1% Financial markets 0.0% 3.5% 0.0% 0.0% 0.0% Equality of opportunity 2.6% 0.7% 0.0% 0.0% 0.0% Urban development 0.0% 0.7% 0.0% 3.1% 0.0% Crime and violence 0.0% 0.7% 0.0% 0.0% 0.0% Regional integration 0.0% 2.8% 2.6% 3.1% 7.3% Global information and communications technology 2.6% 5.0% 5.3% 0.0% 2.4% Local governance and institutions 2.6% 3.5% 0.0% 3.1% 7.3% Transport 5.3% 4.3% 0.0% 12.5% 2.4% Agricultural development 26.3% 28.4% 36.8% 25.0% 19.5% Natural resource management 7.9% 6.4% 5.3% 0.0% 2.4% Public financial management 2.6% 4.3% 0.0% 3.1% 4.9% Job creation/employment 13.2% 12.1% 2.6% 6.3% 9.8% Health 5.3% 5.0% 10.5% 6.3% 12.2% Rural development 13.2% 10.6% 18.4% 15.6% 7.3% Global integration 2.6% 2.8% 2.6% 3.1% 0.0% Food security 2.6% 4.3% 7.9% 6.3% 12.2% Environmental sustainability 5.3% 2.8% 0.0% 3.1% 0.0% Regulatory framework 0.0% 1.4% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 4.3% 2.6% 6.3% 7.3% Communicable/non-communicable disease 0.0% 0.0% 0.0% 0.0% 0.0% How effective do you believe the World Bank’s knowledge and research are at … in Burundi? (1-Not effective at all, 10-Very effective) *Significantly different between locations 97 The World Bank Burundi Country Survey 2012 D. The World Bank’s Knowledge (continued) In Burundi, to what extent do you believe that the World Bank’s knowledge and research …? (1-To no degree at all, 10-To a very significant degree) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective) *Significantly different between locations 98 The World Bank Burundi Country Survey 2012 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank in Burundi (1-Not a significant role at all, 10-Very significant role) *Significantly different between locations 99 The World Bank Burundi Country Survey 2012 F. The Future Role of the World Bank in Burundi (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Burundi? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center Improve the quality of its experts as related to Burundi’s specific 31.4% 20.6% 13.2% 16.1% 26.8% challenges Reduce the complexity of obtaining World Bank financing 54.3% 41.2% 47.4% 71.0% 53.7% Focus primarily on advice and advocacy issues 17.1% 11.0% 26.3% 12.9% 17.1% Improve the competitiveness of its financing compared to markets 20.0% 16.2% 18.4% 25.8% 19.5% Ensure greater selectivity in its work 2.9% 11.0% 2.6% 12.9% 7.3% Provide more adequate data/knowledge/statistics/figures on Burundi's 20.0% 14.7% 23.7% 16.1% 17.1% economy Offer more innovative financial products 14.3% 27.2% 28.9% 16.1% 22.0% Offer more innovative knowledge services 11.4% 22.8% 10.5% 19.4% 19.5% Work faster 5.7% 11.0% 10.5% 3.2% 9.8% Increase the level of World Bank staffing in Burundi's office 20.0% 11.0% 7.9% 0.0% 2.4% Other 0.0% 5.1% 2.6% 3.2% 0.0% G. Communication and Information Sharing Where do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center Local newspapers 40.5% 41.2% 45.7% 36.7% 47.5% International newspapers 5.4% 10.3% 11.4% 3.3% 7.5% Local radio 45.9% 41.9% 51.4% 56.7% 62.5% International radio 16.2% 5.1% 8.6% 3.3% 12.5% Local television 16.2% 14.0% 28.6% 30.0% 12.5% International television 8.1% 8.1% 2.9% 0.0% 5.0% Periodicals 24.3% 5.9% 14.3% 13.3% 5.0% Internet 27.0% 50.0% 17.1% 26.7% 25.0% Blogs 2.7% 0.7% 0.0% 3.3% 0.0% Mobile phones 5.4% 2.2% 2.9% 0.0% 2.5% Instant messaging 2.7% 0.7% 5.7% 0.0% 2.5% Other 2.7% 8.8% 5.7% 13.3% 12.5% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center World Bank website 39.5% 41.6% 25.7% 34.4% 41.5% Direct contact with World Bank 36.8% 21.2% 51.4% 34.4% 26.8% e-Newsletters 7.9% 19.7% 0.0% 15.6% 19.5% Instant messaging 10.5% 1.5% 0.0% 0.0% 2.4% World Bank seminars/workshops/conferences 39.5% 43.1% 65.7% 56.3% 43.9% World Bank Public Information Center 15.8% 14.6% 8.6% 15.6% 9.8% World Bank publications and other written materials 36.8% 32.1% 31.4% 28.1% 34.1% Mobile phones 0.0% 4.4% 2.9% 3.1% 7.3% Social media 10.5% 10.2% 14.3% 6.3% 14.6% Blogs 0.0% 0.7% 0.0% 0.0% 0.0% Other 2.6% 0.7% 0.0% 0.0% 0.0% Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents East West North South Center Yes 32.4% 8.5% 0.0% 6.5% 5.0% No 67.6% 91.5% 100.0% 93.5% 95.0% *Significantly different between locations Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents East West North South Center Yes 16.7% 21.1% 6.1% 17.2% 5.6% No 83.3% 78.9% 93.9% 82.8% 94.4% Were you able to obtain this information?* Percentage of Respondents East West North South Center Yes 42.9% 85.2% 100.0% 100.0% 100.0% No 57.1% 14.8% 0.0% 0.0% 0.0% *Significantly different between locations 100 The World Bank Burundi Country Survey 2012 G. Communication and Information Sharing (continued) Do you have access to the Internet?* Percentage of Respondents East West North South Center Yes 62.9% 90.2% 50.0% 64.3% 66.7% No 37.1% 9.8% 50.0% 35.7% 33.3% *Significantly different between locations Do you use/have used the World Bank website?* Percentage of Respondents East West North South Center Yes 38.9% 44.6% 11.4% 30.0% 26.3% No 61.1% 55.4% 88.6% 70.0% 73.7% *Significantly different between locations Which do you primarily use? Percentage of Respondents East West North South Center The World Bank's country website (www. worldbank.org/burundi) 35.0% 64.9% 66.7% 53.8% 64.3% The World Bank's main website (www.worldbank.org) 65.0% 35.1% 33.3% 46.2% 35.7% Do you use/have you used the World Bank’s Public Information Centers (PICs) in B urundi? Percentage of Respondents East West North South Center Yes 18.4% 9.7% 0.0% 7.4% 11.1% No 50.0% 69.4% 70.6% 59.3% 61.1% I don’t know what a PIC is 31.6% 20.9% 29.4% 33.3% 27.8% Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents East West North South Center Yes 80.6% 82.6% 74.3% 73.3% 66.7% No 19.4% 17.4% 25.7% 26.7% 33.3% Which of the following describes most of your exposure to the World Bank in Burundi? (Choose no more than TWO) Percentage of Respondents (Responses Combined) East West North South Center Observer 26.5% 20.7% 29.7% 22.6% 21.6% Use World Bank reports/data 17.6% 12.6% 18.9% 35.5% 16.2% Engage in World Bank related/sponsored events/activities 50.0% 44.4% 51.4% 35.5% 40.5% Collaborate as part of my professional duties 41.2% 54.8% 51.4% 58.1% 51.4% Use World Bank website for information, data, research, etc. 17.6% 10.4% 13.5% 9.7% 10.8% 101 The World Bank Burundi Country Survey 2012 Appendix D: Indicator Questions as a Function of Exposure to the Bank H3. Currently, do you H4. Which of the following describes most of your exposure to the World Bank in Benin? (Choose no more than TWO) professionally collaborate/ work with the World Bank? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 6.83 7.13 7.12 6.68 7.05 6.96 6.79 7.31 6.83 7.20 7.13 6.23 World Bank's effectiveness in Burundi. To what extent do you believe the World Bank's financial instruments meet the 6.91 6.77 6.77 6.83 6.82 6.64 6.47 7.16 6.77 6.79 6.79 6.70 needs of Burundi? To what extent do you believe the World Bank meets Burundi's needs for knowledge 6.33 6.57 6.55 6.17 6.52 6.29 6.20 6.82 6.36 6.58 6.50 6.27 services? Overall the World Bank currently plays a 7.20 7.28 7.25 7.05 7.25 7.02 6.77 7.74 7.02 7.36 7.33 6.27 relevant role in development in Burundi The World Bank's work is aligned with what I consider the development priorities 6.48 6.87 6.78 6.78 6.82 6.59 6.50 7.13 6.76 6.80 6.77 6.81 for Burundi Responsiveness 6.70 6.65 6.61 6.67 6.66 6.47 6.52 6.77 6.41 6.81 6.68 6.29 Openness (sharing data and other 5.92 6.65 6.58 6.32 6.45 6.80 6.24 6.89 6.32 6.68 6.58 6.09 information) Collaboration with groups outside of the 6.40 6.72 6.53 6.86 6.62 6.49 6.24 7.06 6.71 6.51 6.57 6.79 Government Collaboration with the Government 7.86 7.52 7.58 7.35 7.48 7.78 7.14 8.02 7.46 7.60 7.54 7.48 Collaboration with other donors 7.48 7.13 7.07 7.70 7.15 7.40 6.89 7.62 7.45 7.00 7.17 7.38 To what degree does the World Bank's work help achieve sustainable 6.84 7.20 7.18 6.93 7.21 6.79 6.80 7.53 6.99 7.25 7.20 6.59 development results in Burundi? Are relevant to Burundi's development 6.13 6.45 6.34 6.43 6.31 6.58 6.06 6.77 6.33 6.40 6.46 5.74 priorities Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results 6.35 6.74 6.69 6.50 6.71 6.41 6.45 6.91 6.35 6.90 6.76 5.91 in Burundi? Overall, how would you rate the technical quality of the World Bank's 6.98 7.11 7.19 6.73 7.11 7.02 6.91 7.33 6.84 7.30 7.09 7.13 knowledge/research? Where country systems are adequate, the World Bank makes appropriate use of 7.54 7.03 7.12 7.19 7.11 7.27 6.75 7.65 7.11 7.16 7.10 7.37 them Yellow highlight indicates significant difference between Yes and No mean. 102 The World Bank Burundi Country Survey 2012 Appendix E: Burundi FY 2012 Questionnaire World Bank Client Survey FY12 – BURUNDI The World Bank is interested in gauging the views of clients and partners who are either involved in development in Burundi or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Burundi, more in-depth insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Burundi. The World Bank commissioned an independent firm to oversee the logistics of this effort in Burundi. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle the number that most accurately reflects your answer. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BURUNDI A1. In general would you say that Burundi is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 103 The World Bank Burundi Country Survey 2012 SECTION A: GENERAL ISSUES FACING BURUNDI (CONT...) A2. Listed below are a number of development priorities in Burundi. Please identify which of these you consider the 1st, FIRST priority SECOND priority THIRD priority 2nd, and 3d most important development priority (Choose only ONE) (Choose only ONE) (Choose only ONE) 1 Rural development    2 Education    3 Social protection    4 Transport (e.g., roads, transportation)    5 Security/stabilization/reconstruction    6 Poverty reduction    7 Public sector reform    8 Regional integration    9 Gender    10 Domestic private sector development    11 Foreign direct investment    12 Water and sanitation    13 Energy    14 Regional conflict and tensions (Great Lakes)    15 Monitoring and evaluation    Public financial management (e.g., public 16    expenditure, fiscal system reform) 17 Job creation/employment    18 Governance    19 Financial markets    20 Urban development    21 Environmental sustainability    22 Equality of opportunity (i.e., equity)    23 Health    24 Global integration    25 Food security    26 Social cohesion    27 Climate change (e.g., mitigation, adaptation)    28 Agricultural development    29 Trade and exports    30 Crime and violence    31 Economic growth    32 Law and justice (e.g., judicial system)    33 Regulatory framework    34 Communicable/non-communicable disease    35 Basic infrastructure    36 Local governance and institutions    Natural resource management (e.g., mining, forests, 37    Lake Tanganyika) 38 Anti corruption    39 Disaster management    40 Global information and communications technology    104 The World Bank Burundi Country Survey 2012 SECTION A: GENERAL ISSUES FACING BURUNDI (CONT...) A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) 1 Water and sanitation 2 Equality of opportunity (i.e., equity) 3 Economic growth 4 Climate change (e.g., mitigation, adaptation) 5 Regional conflict and tensions (Great Lakes) 6 Disaster management 7 Regional integration 8 Gender 9 Rural development 10 Urban development 11 Education 12 Regulatory framework 13 Local governance and institutions 14 Basic infrastructure 15 Social protection 16 Law and justice (e.g., judicial system) 17 Transport (e.g., roads, dams, transportation means) 18 Crime and violence 19 Communicable/non-communicable disease 20 Security/stabilization/reconstruction 21 Global information and communications technology 22 Public sector reform 23 Domestic private sector development 24 Foreign direct investment 25 Global integration 26 Energy 27 Food security 28 Monitoring and evaluation 29 Governance 30 Social cohesion 31 Natural resource management (e.g., mining, forests, Lake Tanganyika) 32 Environmental sustainability 33 Health 34 Public financial management (e.g., public expenditure, fiscal system reform) 35 Agricultural development 36 Job creation/employment 37 Financial markets 38 Trade and exports 39 Anti corruption 105 The World Bank Burundi Country Survey 2012 SECTION A: GENERAL ISSUES FACING BURUNDI (CONT…) A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Burundi? (Choose no more than THREE) 1 Energy 2 Equality of opportunity (i.e., equity) 3 Social protection 4 Global integration 5 Climate change (e.g., mitigation, adaptation) 6 Anti corruption 7 Disaster management 8 Regional conflict and tensions (Great Lakes) 9 Rural development 10 Foreign direct investment 11 Urban development 12 Water and sanitation 13 Education 14 Global information and communications technology 15 Regulatory framework 16 Communicable/non-communicable disease 17 Trade and exports 18 Social cohesion 19 Public sector reform 20 Regional integration 21 Domestic private sector development 22 Job creation/employment 23 Agricultural development 24 Food security 25 Governance 26 Transport (e.g., roads, dams, transportation means) 27 Security/stabilization/reconstruction 28 Monitoring and evaluation 29 Gender 30 Natural resource management (e.g., mining, forests, Lake Tanganyika) 31 Environmental sustainability 32 Health 33 Basic infrastructure 34 Law and justice (e.g., judicial system) 35 Local governance and institutions 36 Crime and violence 37 Public financial management (e.g., public expenditure, fiscal system reform) 38 Financial markets 106 The World Bank Burundi Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Burundi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Burundi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't Know To what extent do you believe that… To no To a very degree significant Don't at all degree know The World Bank's financial instruments meet B3 1 2 3 4 5 6 7 8 9 10  the needs of Burundi, on a ten point scale? The World Bank meets Burundi’s needs for B4 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  technical assistance), on a ten point scale? 107 The World Bank Burundi Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B5. When thinking about how the World Bank can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Burundi? (Please choose no more than THREE) 1 Rural development 2 Education 3 Governance 4 Security/stabilization/reconstruction 5 Social protection 6 Transport (e.g., roads, dams, transportation means) 7 Poverty reduction 8 Public sector reform 9 Regional integration 10 Gender 11 Crime and violence 12 Domestic private sector development 13 Foreign direct investment 14 Water and sanitation 15 Energy 16 Monitoring and evaluation 17 Social cohesion 18 Public financial management (e.g., public expenditure, fiscal system reform) 19 Job creation/employment 20 Financial markets 21 Urban development 22 Environmental sustainability 23 Equality of opportunity (i.e., equity) 24 Regional conflict and tensions (Great Lakes) 25 Health 26 Global integration 27 Food security 28 Climate change (e.g., mitigation, adaptation) 29 Agricultural development 30 Trade and exports 31 Economic growth 32 Law and justice (e.g., judicial system) 33 Local governance and institutions 34 Regulatory framework 35 Communicable/non-communicable disease 36 Basic infrastructure 37 Natural resource management (e.g., mining, forests, Lake Tanganyika) 38 Anti corruption 39 Disaster management 40 Global information and communications technology 108 The World Bank Burundi Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B6. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources   2 Mobilizing third party financial resources   3 Technical assistance   4 Policy advice   5 Donor coordination   6 Data   7 Training/capacity building   8 Studies/analyses   9 Convening/facilitating   Linkage to non-Bank expertise (e.g., South-South 10   knowledge sharing) 11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify):______________________________   B7. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Burundi? (Please choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not have to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Not aligned with country priorities 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Other (please specify): __________________________________________________ 109 The World Bank Burundi Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B8. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Burundi? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity building 3 Policy based lending / Budget support to the Government 4 Analytical work (studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Don’t know B9. Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Burundi? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Analytical work (studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Don’t know To what extent do you believe that … To no To a very degree significant Don't at all degree know The World Bank SHOULD seek to influence the B10 global development agenda, on a ten point 1 2 3 4 5 6 7 8 9 10  scale? The World Bank DOES seek to influence the B11 global development agenda, on a ten point 1 2 3 4 5 6 7 8 9 10  scale? 110 The World Bank Burundi Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) B12. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations 16 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Burundi, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B13 1 2 3 4 5 6 7 8 9 10  role in development in Burundi The World Bank’s work is aligned with what I B14 1 2 3 4 5 6 7 8 9 10  consider the development priorities for this country The World Bank supports programs and strategies B15 1 2 3 4 5 6 7 8 9 10  that are realistic for Burundi The World Bank treats clients and stakeholders in B16 1 2 3 4 5 6 7 8 9 10  Burundi with respect 111 The World Bank Burundi Country Survey 2012 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONT...) To what extent is the World Bank an effective development partner in Burundi in terms of ..., on a ten point scale? To no To a very Don't degree at significant know all degree B17 Follow up and follow through 1 2 3 4 5 6 7 8 9 10  B18 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B19 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B20 1 2 3 4 5 6 7 8 9 10  circumstances) B21 Being inclusive 1 2 3 4 5 6 7 8 9 10  B22 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B23 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B25 1 2 3 4 5 6 7 8 9 10  Government B26 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B27 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  B28. When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 Ongoing conflict and instability 10 Inadequate funding 11 Other (please specify): ________________________________________ 112 The World Bank Burundi Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C1. To what degree does the World Bank’s work, help achieve sustainable development results in Burundi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't Know all significant degree 113 The World Bank Burundi Country Survey 2012 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS (CONT...) How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Burundi, on a ten point scale? Not effective Very Don't at all effective know C2 Anti corruption 1 2 3 4 5 6 7 8 9 10  C3 Global information and communications technology 1 2 3 4 5 6 7 8 9 10  C4 Transport (e.g., roads, dams, transportation means) 1 2 3 4 5 6 7 8 9 10  C5 Crime and violence 1 2 3 4 5 6 7 8 9 10  C6 Regional conflict and tensions (Great Lakes) 1 2 3 4 5 6 7 8 9 10  C7 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  C8 Urban development 1 2 3 4 5 6 7 8 9 10  C9 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C10 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C11 Basic infrastructure 1 2 3 4 5 6 7 8 9 10  C12 Communicable/non-communicable disease 1 2 3 4 5 6 7 8 9 10  C13 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C14 Gender 1 2 3 4 5 6 7 8 9 10  C15 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  C16 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C17 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  C18 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C19 Trade and exports 1 2 3 4 5 6 7 8 9 10  C20 Economic growth 1 2 3 4 5 6 7 8 9 10  C21 Energy 1 2 3 4 5 6 7 8 9 10  C22 Disaster management 1 2 3 4 5 6 7 8 9 10  C23 Monitoring and evaluation 1 2 3 4 5 6 7 8 9 10  Public financial management (e.g., public C24 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C25 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C26 Social cohesion 1 2 3 4 5 6 7 8 9 10  C27 Financial markets 1 2 3 4 5 6 7 8 9 10  C28 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  C29 Health 1 2 3 4 5 6 7 8 9 10  C30 Rural development 1 2 3 4 5 6 7 8 9 10  C31 Global integration 1 2 3 4 5 6 7 8 9 10  C32 Governance 1 2 3 4 5 6 7 8 9 10  C33 Food security 1 2 3 4 5 6 7 8 9 10  C34 Education 1 2 3 4 5 6 7 8 9 10  C35 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  C36 Social protection 1 2 3 4 5 6 7 8 9 10  C37 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  C38 Public sector reform 1 2 3 4 5 6 7 8 9 10  C39 Regional integration 1 2 3 4 5 6 7 8 9 10  C40 Agricultural development 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., mining, forests, C41 1 2 3 4 5 6 7 8 9 10  Lake Tanganyika) 114 The World Bank Burundi Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE D1. When thinking about the development challenges in Burundi, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) 1 Public sector reform 2 Gender 3 Social cohesion 4 Education 5 Domestic private sector development 6 foreign direct investment 7 Water and sanitation 8 Trade and exports 9 Economic growth 10 Energy 11 Regional conflict and tensions (Great Lakes) 12 Disaster management 13 Monitoring and evaluation 14 Governance 15 Social protection 16 Climate change (e.g., mitigation, adaptation) 17 Poverty reduction 18 Law and justice (e.g., judicial system) 19 Security/stabilization/reconstruction 20 Anti corruption 21 Financial markets 22 Equality of opportunity (i.e., equity) 23 Urban development 24 Crime and violence 25 Regional integration 26 Global information and communications technology 27 Local governance and institutions 28 Transport (e.g., roads, dams, transportation means) 29 Agricultural development 30 Natural resource management (e.g., mining, forests, Lake Tanganyika) 31 Public financial management (e.g., public expenditure, fiscal system reform) 32 Job creation/employment 33 Health 34 Rural development 35 Global integration 36 Food security 37 Environmental sustainability 38 Regulatory framework 39 Basic infrastructure 40 Communicable/non-communicable disease 115 The World Bank Burundi Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) How effective do you believe the World Bank's knowledge and research are at … in Burundi? Not Very Don't effective effective know at all D2 Raising your awareness of the particular topic 1 2 3 4 5 6 7 8 9 10  D3 Stimulating public debate/dialogue 1 2 3 4 5 6 7 8 9 10  D4 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D5 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D6 1 2 3 4 5 6 7 8 9 10  implementation In Burundi, to what extent do you believe that the World Bank's knowledge and research … To no To a very Don't degree at significant know all degree D7 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D8 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Burundi's development D9 1 2 3 4 5 6 7 8 9 10  priorities D10 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D11 1 2 3 4 5 6 7 8 9 10  understand) A source of relevant information on global D12 1 2 3 4 5 6 7 8 9 10  good practices D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D14 Are appropriately translated 1 2 3 4 5 6 7 8 9 10  Are applicable to Burundi's development D15 1 2 3 4 5 6 7 8 9 10  challenges D16. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know 116 The World Bank Burundi Country Survey 2012 SECTION D: THE WORLD BANK’S KNOWLEDGE (CONT...) D17. Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high Don't know technical quality technical quality D18. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., South-South knowledge sharing, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know 117 The World Bank Burundi Country Survey 2012 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's safeguard policy E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10  conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  BurundiI's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E11. To what extent do you believe the World Bank is adequately staffed in Burundi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't all significant degree Know 118 The World Bank Burundi Country Survey 2012 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN BURUNDI F1. How significant a role do you believe the World Bank SHOULD play in Burundi’s development over the medium term in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't Know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Burundi? (Choose no more than TWO) 1 Improve the quality of its experts as related to Burundi’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Burundi’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Work faster 10 Increase the level of World Bank staffing in Burundi’s office (number of people) 11 Others (please specify): ______________________________________________ 119 The World Bank Burundi Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. Where do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Blogs 10 Mobile phones 11 Instant messaging 12 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Others (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 120 The World Bank Burundi Country Survey 2012 SECTION G: COMMUNICATION AND INFORMATION SHARING (CONT...) G8. Which do you primarily use? 1 The World Bank’s country website (www.worldbank.org/burundi) 2 The World Bank’s main website (www.worldbank.org) G9. Do you use/have you used the World Bank’s Public Information Centers (PICs) in Burundi? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use more data from the World Bank as a result of the G10 1 2 3 4 5 6 7 8 9 10  organization's Open Data policy The World Bank’s PIC is a valuable source of G11 information related to development in Burundi. (Only 1 2 3 4 5 6 7 8 9 10  answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G12 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G13 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G14 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 121 The World Bank Burundi Country Survey 2012 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 1st Vice-Président of the Republic Cabinet 22 2nd Vice-Président of the Republic Cabinet 23 Others (please specify): ______________________________________________ 122 The World Bank Burundi Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agricultural development 2 Anti corruption 3 Basic infrastructure 4 Climate change (e.g., mitigation, adaptation) 5 Communicable/non-communicable disease 6 Crime and violence 7 Disaster management 8 Domestic private sector development 9 Economic growth 10 Education 11 Energy 12 Environmental sustainability 13 Equality of opportunity (i.e., equity) 14 Financial markets 15 Food security 16 Foreign direct investment 17 Gender 18 Global information and communications technology 19 Global integration 20 Governance 21 Health 22 Job creation/employment 23 Law and justice (e.g., judicial system) 24 Local governance and institutions 25 Monitoring and evaluation 26 Natural resource management (e.g., mining, forests, Lake Tanganyika) 27 Poverty reduction 28 Public financial management (e.g., public expenditure, fiscal system reform) 29 Public sector reform 30 Regional conflict and tensions (Great Lakes) 31 Regional integration 32 Regulatory framework 33 Rural development 34 Security/stabilization/reconstruction 35 Social cohesion 36 Social protection 37 Trade and exports 38 Transport (e.g., roads, transportation) 39 Urban development 40 Water and sanitation 41 Other (please specify): _____________________________________________ 123 The World Bank Burundi Country Survey 2012 SECTION H: BACKGROUND INFORMATION (CONT...) H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Burundi? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 East 2 West 3 North 4 South 5 Center Thank you for completing the survey! 124