88522 Malawi Country Opinion Survey Report (July 2013 - June 2014) The World Bank Malawi Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Malawi ....................................................10 V. Overall Attitudes toward the World Bank .................................15 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Operates ..................................................27 VIII. World Bank Knowledge and Instruments ..................................31 IX. The Future Role of the World Bank in Malawi ...........................40 X. Communication and Openness..................................................43 XI. Appendices ................................................................................51 2 The World Bank Malawi Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Malawi perceive the Bank;  Obtain systematic feedback from stakeholders in Malawi regarding:  Their views regarding the general environment in Malawi;  Their overall attitudes toward the World Bank in Malawi;  Overall impressions of the World Bank’s effectiveness and results, knowledge work and activities, and communication and information sharing in Malawi;  Perceptions of the World Bank’s future role in Malawi.  Use data to help inform Malawi country team’s strategy. II. Methodology In April-May 2013, 600 stakeholders of the World Bank in Malawi were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President/Vice President; the Cabinet, the office of a Parliamentarian; a ministry, ministerial department, or statutory corporation; consultants/ contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 427 stakeholders participated in the survey (71% response rate). Respondents received questionnaires via courier, email and face to face and returned them accordingly. Respondents were asked about: general issues facing Malawi; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Malawi; and the Bank’s communication and information sharing in Malawi. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Malawi: Respondents were asked to indicate whether Malawi is headed in the right direction, what they thought were the top three development priorities in Malawi, which areas would contribute most to reducing poverty and generating economic growth, and what best illustrates how “shared prosperity” would be achieved in Malawi. B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Malawi, Bank staff preparedness to help Malawi solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were asked to indicate the Bank’s greatest values, greatest weaknesses, the most effective instruments in helping reduce poverty in Malawi, with which stakeholder groups the Bank should collaborate more, in which sectoral areas the Bank should focus most resources, to what extent the Bank should seek to influence the global development agenda, and to what reasons respondents attributed failed or slow reform efforts. 3 The World Bank Malawi Country Survey 2013 II. Methodology (continued) C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results, the extent to which the Bank meets Malawi’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across twenty seven development areas, such as food security, education, agricultural development/commercialization, and poverty reduction. D. The World Bank’s Knowledge: Respondents were asked to indicate the areas on which the Bank should focus its research efforts and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Malawi’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Malawi: Respondents were asked to rate how significant a role the Bank should play in Malawi in the near future and to indicate what the Bank should do to make itself of greater value. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank, that the Bank’s websites are easy to navigate and useful, and that the Bank is responsive to information requests. Respondents were also asked to indicate whether they primarily use the Bank’s country website or the Bank’s main website and whether they primarily use high speed or dial-up Internet connection when visiting a World Bank website. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Malawi, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 347 respondents (58% response rate) who completed the country survey in FY 2006 and 372 respondents (62% response rate) who completed the country survey in FY 2010. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Malawi Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, respondents from the office of President/Vice President were combined with respondents from the Cabinet; respondents from PMUs were combined with consultants/contractors working on Bank projects; respondents from bilateral agencies were combined with respondents from multilateral agencies; respondents from private sector organizations were combined with respondents from financial sector/private banks; respondents from private foundations, NGOs, CBOs, trade unions, and faith-based groups were combined into the “CSO” category; the few respondents from independent government institutions, the judiciary branch, and other organizations were included in the “Other” category. Percentage of Respondents (N=400) Employee of a Ministry, Ministerial Department or 27% Statutory Corporation NGO 17% Local Government Office or Staff 11% Private Sector Organization 7% Academia/Research Institute/Think Tank 6% Parliamentarian or Parliament staff 5% Project Management Unit (PMU) overseeing 5% implementation of project Media 4% Financial Sector/Private Bank 3% Bilateral Agency 3% Multilateral Agency 2% Independent Government Institution 2% Faith-Based Group 2% Consultant/Contractor working on World Bank 2% supported Project/Program Trade Union 2% Office of the President, or Vice President 1% Cabinet 1% Other 1% Community Based Organization 1% Private Foundation <1% Judiciary Branch <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Malawi Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=395) Agriculture/ rural development / food security 21% Education 16% Public sector governance/public financial 12% management/anti corruption Other 10% Media 7% Health/communicable/non-communicable 6% diseases Social protection 4% Financial markets/banking 4% Law and justice/regulatory 3% framework/legislature Private sector development/foreign direct 3% investment Natural resource management/environmental 3% sustainability Water and sanitation 3% Information and communications technology 2% Urban development 2% Energy 1% Transport 1% Climate change / disaster management 1% Job creation/employment/trade union 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Malawi Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Because of the small number of respondents from “Town” and “District – Northern region,” these locations were combined in the “Town and District – Northern region” category for all further analyses.  Responses across geographic locations for all country survey questions can be found in the Appendix (see page 88). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=412) City (Blantyre, Zomba, 70% Lilongwe, Mzuzu) Town 1% District – Central region 11% District – Northern region 7% District – Southern region 11% “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank Malawi Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Malawi, can be found in Appendix E (see page 104). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. Percentage of Respondents (N=405) Yes 62% No 38% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=409) Engage in World Bank related/sponsored 44% events/activities Collaborate as part of my professional duties 31% Use World Bank reports/data 31% Observer 27% Use World Bank website for information, data, 26% research, etc. "Which of the following describes most of your exposure to the World Bank in Malawi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Malawi Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the World Bank received a mean rating of 6.6. This was statistically similar to the mean rating received in the FY’10 country survey (6.5) and significantly higher than the mean rating received in the FY ’06 survey (6.2).  Respondents from the Office of President/Vice President/Cabinet indicated the highest levels of familiarity with the World Bank, whereas respondents from the private sector/financial sector/private banks indicated significantly lower levels of familiarity.  Respondents across geographic locations indicated statistically similar levels of familiarity with the World Bank.  Respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Malawi and the Bank’s relevance to Malawi’s development, and significantly, moderately correlated with the Bank’s ability to help achieve development results in Malawi. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 Office of President/ Vice President/ Cabinet 8.5 PMU/ Consultant/ Contractor on Bank project 7.4 Local Government 7.0 Employee of a Ministry/ Ministerial 7.0 Department/ Statutory Corporation Bilateral/ Multilateral Agency 6.8 Other 6.7 Academia/ Research institute/ Think tank 6.7 Media 6.7 Office of Parliamentarian 6.3 Private Sector/ Financial Sector/ Private Bank 6.1 CSO 5.8 "How familiar are you with the work of the World Bank in Malawi?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Malawi Country Survey 2013 IV. General Issues Facing Malawi Headed in the Right Direction  All respondents from the Office of President/Vice President/Cabinet and a majority of employees of ministries/ministerial departments/statutory corporations and bilateral and multilateral agencies indicated that Malawi was headed in the right direction, whereas more than a quarter of the respondents from CSOs, the media, bilateral and multilateral agencies, PMUs and consultants/contractors working on bank-supported projects were significantly more likely to indicate that they were not sure whether Malawi was headed in the right or wrong direction. Percentage of Respondents (N=409) The right direction 58% The wrong direction 18% Not sure 24% "In general, would you say that Malawi is headed in ...?" (Respondents chose from a list.) 10 The World Bank Malawi Country Survey 2013 IV. General Issues Facing Malawi (continued) Development Priority  In the FY ’10 country survey *, respondents indicated that government effectiveness/governance (31%), economic growth (27%), increasing access to education (25%), and reducing poverty (21%) were the most important development priorities for Malawi. The most important development priorities in the FY ’06 country survey* were economic growth (41%) and government effectiveness (22%), education (18%), and reducing poverty (18%). Percentage of Respondents (N=415) Food security 41% Education 32% Agricultural development/commercialization 23% Poverty reduction 21% Public sector governance/ reform 20% Energy 19% Trade and exports 16% Economic growth 15% Transport 15% Social protection 14% Job creation/employment 14% Enhancing environment for private sector 13% development and foreign direct investment Rural development 9% Anti corruption 8% Accountability 5% HIV and nutrition 5% Natural resource management 5% Basic infrastructure 4% Water and sanitation 4% Environmental sustainability 4% "Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important development priorities in Malawi. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 and FY ’10 surveys. 11 The World Bank Malawi Country Survey 2013 IV. General Issues Facing Malawi (continued) What Would Contribute Most to Reducing Poverty  In the FY ’10 country survey *, respondents indicated that education (41%) and agriculture development (37%) would contribute most to poverty reduction in Malawi. In the FY ’06 country survey*, agriculture development (64%), education (38%) were considered to most contribute to poverty reduction Percentage of Respondents (N=400) Agricultural development/commercialization 42% Education 39% Economic growth 37% Rural development 28% Job creation/employment 27% Food security 20% Public sector governance/ reform 15% Trade and exports 14% Transport 13% Social protection 11% Enhancing environment for private sector 9% development and foreign direct investment Anti corruption 8% Energy 7% Water and sanitation 6% Accountability 6% Gender equity 4% Basic infrastructure 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Malawi?" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 and FY ’10 surveys. 12 The World Bank Malawi Country Survey 2013 IV. General Issues Facing Malawi (continued) What Would Contribute Most to Generating Economic Growth  In the FY ’10 country survey*, respondents indicated that increasing agricultural productivity (55%) and improving access to and/or quality of education (31%) would contribute most to generating economic growth in Malawi. Percentage of Respondents (N=396) Trade and exports 51% Energy 46% Agricultural development/commercialization 41% Education 23% Enhancing environment for private sector 22% development and foreign direct investment Public sector governance/ reform 20% Job creation/employment 17% Transport 15% Rural development 13% Natural resource management 9% Food security 8% Anti corruption 7% Basic infrastructure 6% Information and communications technology 4% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Malawi? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’10 survey. 13 The World Bank Malawi Country Survey 2013 IV. General Issues Facing Malawi (continued) What Best Illustrates How “Shared Prosperity” Would Be Achieved Percentage of Respondents (N=370) Education and training that better ensure job 34% opportunity Better entrepreneurial opportunities 31% Consistent economic growth 23% Greater voice and participation for citizens to 22% help ensure greater accountability Greater access to micro-finance for the poor 17% Better employment opportunities for young 16% people Better quality public services 16% A growing middle class 13% Better opportunity for the poor who live in 11% rural areas Greater equity of fiscal policy 6% Greater access to health and nutrition for 5% citizens Better employment opportunities for women 5% Other 2% Better opportunity for the poor who live in 1% urban areas More effective risk management 1% "When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Malawi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 The World Bank Malawi Country Survey 2013 V. Overall Attitudes toward the World Bank Where the World Bank Should Focus its Resources  In the FY ’10 country survey*, respondents indicated that it would be most productive for the Bank to focus most of its resources on increasing access to education (25%), economic growth (23%), and improving basic infrastructure 22%) in Malawi. Percentage of Respondents (N=424) Education 39% Public sector governance/ reform 34% Agricultural development/commercialization 28% Energy 21% Transport 19% Rural development 17% Poverty reduction 15% Economic growth 15% Food security 14% Enhancing environment for private sector development 14% and foreign direct investment Trade and exports 14% Social protection 12% Job creation/employment 9% Anti corruption 5% Basic infrastructure 5% Natural resource management 5% Water and sanitation 5% Accountability 5% HIV and nutrition 4% Environmental sustainability 4% Information and communications technology 4% “When thinking about how the World Bank can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Malawi? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’10 survey. 15 The World Bank Malawi Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in Malawi received a mean rating of 6.4. This is significantly lower than the mean rating received in the FY ’10 survey (7.0) and statistically similar to the mean rating received in the FY ’06 country survey (6.3).  Respondents from bilateral and multilateral agencies and office of President/Vice President/Cabinet, and employees of a ministry/ministerial department/statutory corporation gave the highest ratings for the World Bank’s overall effectiveness in Malawi, whereas respondents from the private sector/financial sector/private banks and academia/research institutes/think tanks gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the Bank’s overall effectiveness in Malawi. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.4 Bilateral/ Multilateral Agency 7.1 Office of President/ Vice President/ Cabinet 7.1 Employee of a Ministry/ Ministerial 7.1 Department/ Statutory Corporation Local Government 6.6 Media 6.5 PMU/ Consultant/ Contractor on Bank project 6.2 Office of Parliamentarian 5.9 CSO 5.9 Other 5.8 Private Sector/ Financial Sector/ Private Bank 5.6 Academia/ Research institute/ Think tank 5.2 "Overall, please rate your impression of the World Bank's effectiveness in Malawi?" (1 - "Not effective at all", 10 - "Very effective") 16 The World Bank Malawi Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents from bilateral/multilateral agencies and employees from a ministry/ministerial department/statutory corporation gave the highest ratings for the World Bank helping achieve development results in Malawi, whereas respondents from the private sector/financial sector/private banks and academia/research institutes/think tanks gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the World Bank helping achieve development results in Malawi. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.8 Bilateral/ Multilateral Agency 7.7 Employee of a Ministry/ Ministerial 7.3 Department/ Statutory Corporation PMU/ Consultant/ Contractor on Bank 7.2 project Media 6.7 Local Government 6.7 Office of Parliamentarian 6.6 Office of President/ Vice President/ Cabinet 6.6 CSO 6.5 Other 6.3 Private Sector/ Financial Sector/ Private Bank 6.2 Academia/ Research institute/ Think tank 6.1 "To what extent does the World Bank's work help to achieve development results in Malawi?" (1 - "To no degree at all", 10 - "To a very significant degree") 17 The World Bank Malawi Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents from bilateral/multilateral agencies gave the highest ratings for the extent to which the Bank’s staff is well prepared to help Malawi solve its most complicated development challenges, whereas respondents from academia/research institutes/think tanks gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the extent to which the Bank’s staff is well prepared to help Malawi solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 Bilateral/ Multilateral Agency 7.5 Employee of a Ministry/ Ministerial 6.9 Department/ Statutory Corporation Office of President/ Vice President/ Cabinet 6.9 PMU/ Consultant/ Contractor on Bank 6.9 project Office of Parliamentarian 6.6 Private Sector/ Financial Sector/ Private 6.3 Bank Media 6.3 CSO 6.3 Other 6.1 Local Government 6.1 Academia/ Research institute/ Think tank 5.2 "To what extent do you beieve the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Malawi solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 18 The World Bank Malawi Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value Percentage of Respondents (N=388) Financial resources: policy based lending / 40% 17% 57% budget support to the Government Financial resources: investment lending 29% 12% 41% Technical assistance 9% 18% 26% Training/capacity building 10% 16% 26% Policy advice 4% 11% 15% Donor coordination 4% 10% 14% Mobilizing third party financial resources 6% 8% Studies/analyses 4% 5% Linkage to non-Bank expertise 3% Data 2% Convening/facilitating 1% Greatest value Other 1% Second greatest value "When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Malawi?" (Respondents chose from a list.) 19 The World Bank Malawi Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  In the FY ’06 country survey*, respondents indicated that the Bank’s greatest weaknesses were imposing technocratic solutions without regard to political realities (35%) and being too bureaucratic in its operational policies and procedures (25%). In the FY ’10 survey*, respondents again indicated that the Bank’s greatest weaknesses in its work in Malawi were being too bureaucratic in its operational policies and procedures (34%) and imposing technocratic solutions without regard to political realities (33%). Percentage of Respondents (N=403) Too influenced by developed countries 31% Not adequately sensitive to political/social 28% realities in Malawi World Bank processes too slow and complex 21% Too bureaucratic in its operational policies and 20% procedures Not enough public disclosure of its work 19% Imposing technocratic solutions without regard 14% to political realities Not willing to honestly criticize policies and 11% reform efforts in the country Not collaborating enough with non-state 11% actors Not exploring alternative policy options 9% Not aligned with country priorities 9% Staff too inaccessible 7% Arrogant in its approach 4% Other 4% Not client focused 3% Not aligned with other donors’ work 1% The credibility of its knowledge/data <1% "Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Malawi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06and FY ’10 surveys. 20 The World Bank Malawi Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=417) Reforms are not well thought out in light of 35% country challenges The Government works inefficiently 34% Lack of/inadequate levels of capacity in 29% Government There is not an adequate level of citizen/civil 27% society participation The World Bank is not sensitive enough to 25% political/social realities on the ground Political pressures and obstacles 21% The World Bank works too slowly 15% Poor donor coordination 5% The World Bank does not do adequate follow 4% through/follow-up Other 1% "When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 The World Bank Malawi Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education 7.1 Water and sanitation 7.0 Accountability 7.0 Public sector governance/ reform 6.8 Food security 6.8 Regulatory framework 6.7 Poverty reduction 6.7 Social protection 6.6 HIV and nutrition 6.6 Economic growth 6.6 Basic infrastructure 6.5 Environmental sustainability 6.4 Transport 6.3 Rural development 6.3 Agricultural development/commercialization 6.3 Global/regional integration 6.2 Climate change and disaster management 6.2 Gender equity 6.2 Enhancing environment for private sector development and 6.2 foreign direct investment Information and communications technology 6.2 Energy 6.1 Trade and exports 5.7 Anti corruption 5.7 Urban development 5.6 Financial markets 5.5 Natural resource management 5.2 Job creation/employment 4.8 (1-"Not effective at all", 10-"Very effective") 22 The World Bank Malawi Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder group differences in their ratings of the Bank’s effectiveness across many of these twenty-seven development areas. For the most part, respondents from bilateral/multilateral agencies gave the highest ratings, whereas respondents from academia/research institutes/think tanks tended to give significantly lower ratings. Those areas with significant stakeholder differences were:  Anti corruption;  Information and communications technology;  Accountability;  Environmental sustainability  Regulatory framework;  Poverty reduction;  Enhancing environment for private sector development and foreign direct investment;  Trade and exports;  Food security;  Education;  Social protection; and  Agricultural development/commercialization  There were significant differences across geographic locations in respondents’ ratings of the Bank’s effectiveness in three development areas. For the most part, respondents from “District-Southern region” gave significantly higher ratings than those from: “City (Blantyre, Zomba, Lilongwe, Mzuzu).” Those areas with significant differences were:  Gender equity;  Rural development; and  Education.  Responses across all stakeholder groups and geographic locations can be found in the Appendix section. 23 The World Bank Malawi Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.1 Education 7.2 7.2 6.8 Public sector governance/ reform^ 6.5 6.6 6.7 Regulatory framework*^ 6.2 6.3 6.7 Poverty reduction 6.6 6.6 6.6 Social protection*^ 6.0 5.7 6.6 HIV and nutrition^ 6.2 6.6 Economic growth* 6.8 6.9 6.5 Basic infrastructure*^ 7.1 6.9 6.4 Environmental sustainability 6.5 6.3 Agricultural 6.3 7.3 development/commercialization*^ 7.0 6.2 Global/regional integration* 6.4 5.7 6.2 Climate change and disaster management^ 5.8 6.2 Gender equity 6.0 6.0 Enhancing environment for private sector 6.2 5.8 development and foreign direct investment^ 5.9 5.7 Anti corruption*^ 6.2 6.5 5.6 Urban development* 5.5 5.3 FY 2013 5.2 FY 2010 Natural resource management*^ 6.5 6.1 FY 2006 (*Significantly different between FY 2013 and FY 2006; ^ significantly different between FY 2013 and FY 2010) 24 The World Bank Malawi Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Compared to the ratings received from the respondents in FY ’06 country survey, respondents in this year’s survey gave significantly lower ratings for the Bank’s effectiveness in the following areas:  Anti corruption;  Basic infrastructure;  Economic growth;  Agricultural development/commercialization; and  Natural resource management.  Compared to the ratings received from the respondents in FY ’06 country survey, respondents in this year’s survey gave significantly higher ratings for the Bank’s effectiveness in the following areas:  Urban development;  Regulatory framework;  Global/regional integration; and  Social protection  Compared to the ratings received from the respondents in FY ’10 country survey, respondents in this year’s survey gave significantly lower ratings for the Bank’s effectiveness in the following areas:  Anti corruption;  Basic infrastructure;  Agricultural development/commercialization; and  Natural resource management.  Compared to the ratings received from the respondents in FY ’10 country survey, respondents in this year’s survey gave significantly higher ratings for the Bank’s effectiveness in the following areas:  Regulatory framework;  HIV and nutrition;  Enhancing environment for private sector development and foreign direct investment;  Public sector governance/reform;  Social protection; and  Climate change and disaster management 25 The World Bank Malawi Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Malawi, bivariate correlational analyses were conducted using respondents’ ratings of the forty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Malawi. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at poverty reduction;  The Bank’s effectiveness at education;  The Bank’s effectiveness at food security;  The Bank’s effectiveness at agricultural development/commercialization;  The Bank’s effectiveness at job creation/employment  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Malawi, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at poverty reduction;  The Bank’s effectiveness at agricultural development/commercialization;  The Bank’s effectiveness at economic growth;  The Bank’s effectiveness at education; and  The Bank’s effectiveness at social protection. 26 The World Bank Malawi Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Malawi  Respondents in this year’s country survey had significantly higher levels of agreement that the World Bank supports programs and strategies that are realistic for Malawi compared to respondents in the FY ’06 survey.  Respondents in this year’s country survey had statistically similar levels of agreement with two other statements (indicator questions) compared to respondents in the FY ’06 and FY ’10 country surveys.  There were significant differences across stakeholder groups in their levels of agreement with all three statements below. Respondents from the bilateral/multilateral agencies, PMUs, and consultants/contractors working on Bank projects tended to have the highest levels of agreement, whereas respondents from academia/research institutes/think tanks had significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement with these three statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.6 Overall the World Bank currently plays a 7.6 relevant role in development in Malawi¹ 7.3 6.7 The World Bank supports programs and 6.4 strategies that are realistic for Malawi* 5.5 FY 2013 The World Bank’s work is aligned with what I 6.7 FY 2010 consider the development priorities for 6.8 FY 2006 Malawi¹ 6.3 "To what extent do you agree with the following statements about the World Bank’s work in Malawi?" (1-"Strongly disagree", 10-"Strongly agree") * significantly different between FY 13 and FY 06 country surveys ¹Indicator Question 27 The World Bank Malawi Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and 7.4 evaluates the projects and programs it 8.2 supports^ 7.1 Working with the World Bank increases 7.3 7.5 Malawi's institutional capacity* 6.8 The World Bank provides effective 7.3 implementation support The World Bank's teams and visits are well 6.9 coordinated Where country systems are adequate, the 6.9 World Bank makes appropriate use of them¹ The World Bank treats clients and stakeholders 6.8 7.1 in Malawi with respect* 6.3 The World Bank ensures consistency and 6.3 continuity through staff changes The World Bank's “Safeguard Policy” 6.2 requirements are reasonable The World Bank's approvals and reviews are 5.8 done in a timely fashion The World Bank’s conditions on its lending are 5.5 6.1 reasonable^ 5.6 5.5 The World Bank disburses funds promptly^ 6.4 5.6 "To what extent do you agree/disagree with the following statements?" FY 2013 (1-"Strongly disagree", 10-"Strongly agree") * Significantly different between FY13 and FY06 country surveys; FY 2010 ^Significantly different between FY13 and FY10 country surveys ¹Indicator Question FY 2006 28 The World Bank Malawi Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions (continued)  Respondents in this year’s survey had significantly higher levels of agreement that “working with the World Bank increases Malawi’s institutional capacity” and that “the World Bank treats clients and stakeholders in Malawi with respect” compared to the levels of agreement given by the respondents in FY ’06 country survey.  Respondents in this year’s survey had significantly lower levels of agreement that “The World Bank effectively monitors and evaluates the projects and programs it supports”, that “The World Bank’s conditions on its lending are reasonable”, and that “The World Bank disburses funds promptly” compared to the levels of agreement given by the respondents in FY ’10 country survey.  There were significant differences across stakeholder groups in their levels of agreement that “the World Bank treats clients and stakeholders in Malawi with respect,” “The World Bank disburses funds promptly,” “the World Bank’s ‘Safeguard Policy’ requirements are reasonable,” “The World Bank’s conditions on its lending are reasonable,” and “the World Bank provides effective implementation support.” For the most part, respondents from bilateral/multilateral agencies had the highest levels of agreement, whereas respondents from academia/research institute/think tanks had significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement with these eleven statements.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement with the indicator question that “where country systems are adequate, the World Bank makes appropriate use of them.” 29 The World Bank Malawi Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents from this year’s country survey had significantly lower ratings for the Bank’s flexibility in terms of changing country circumstances, staff accesibility, and its straighforwardness and honesty compared to respondents from the FY ’10 survey.  There were significant stakeholder differences in the ratings for the following qualities of the Bank as an effective development partner, including the Bank’s “straightforwardness and honesty,” “responsiveness,” “openness,” “follow through over time,” “collaboration with groups outside of the government”, “being inclusive,” “the speed in which it gets things accomplished on the ground,” “staff accessibility,” “flexibility in terms of changing country circumstances,” and “flexibility in terms of the World Bank’s products and services.” For the most part, respondents from bilateral/multilateral agencies had the highest ratings, whereas respondents from academia/research institute/think tanks had significantly lower ratings.  Respondents from City (Blantyre, Zomba, Lilongwe, Mzuzu) had the highest ratings for the Bank’s staff accessibility, whereas respondents from Town and Districi-Northern region had significantly lower ratings.  Respondents from District-Central region had the highest ratings for the Bank’s collaboration with the groups outside of the government, whereas respondents from the Town and Districi-Northern region had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors¹ 8.3 Collaboration with the Government¹ 8.2 Straightforwardness and honesty 6.8 Responsiveness¹ 6.6 Openness¹ 6.6 Follow through over time 6.5 Collaboration with groups outside of the 6.1 Government¹ Being inclusive 5.9 The speed in which it gets things accomplished 5.9 on the ground Staff accessibility 5.7 Flexibility (in terms of changing country 5.4 circumstances) Flexibility (in terms of the World Bank’s 5.3 products and services) "To what extent is the World Bank an effective development partner in Malawi?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 30 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments Frequency of Use  There were some interesting stakeholder group differences in their usage of the World Bank’s knowledge work and activities.  While most people across stakeholder groups indicated that they consult the Bank’s knowledge work and activities a few times a year or rarely, more than a quarter of the respondents from bilateral/multilateral agencies, other organizations, PMUs, and consultants/contractors working on Bank projects indicated that they consult the Bank’s knowledge work and activities monthly.  More than twenty percent of the respondents from bilateral/multilateral agencies indicated that they consult the Bank’s knowledge work and activities weekly. Percentage of Respondents (N=421) Weekly 5% Monthly 14% A few times a year 33% Rarely 33% Never 15% "How frequently do you consult World Bank knowledge work and activities in the work you do?" (Respondents chose from a list.) 31 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Malawi’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement that the Bank meets Malawi’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 Bilateral/ Multilateral Agency 6.7 Office of Parliamentarian 6.7 PMU/ Consultant/ Contractor on Bank project 6.6 Employee of a Ministry/ Ministerial 6.5 Department/ Statutory Corporation Local Government 6.3 CSO 6.1 Private Sector/ Financial Sector/ Private Bank 5.9 Other 5.8 Academia/ Research institute/ Think tank 5.6 Media 5.3 Office of President/ Vice President/ Cabinet 4.7 "The World Bank meets Malawi's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 32 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research  In the FY’10 country survey*, respondents indicated that it would be most valuable for the Bank to focus its research efforts on rural development (33%) and education (26%). Percentage of Respondents (N=424) Public sector governance/ reform 38% Education 30% Agricultural development/commercialization 26% Energy 23% Enhancing environment for private sector 20% development and foreign direct investment Trade and exports 20% Economic growth 18% Poverty reduction 16% Rural development 15% Food security 12% Transport 11% Job creation/employment 10% Social protection 8% Natural resource management 8% Anti corruption 8% Water and sanitation 5% Information and communications technology 5% Environmental sustainability 4% HIV and nutrition 4% Basic infrastructure 4% “When thinking about the development challenges in Malawi, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’10 survey. 33 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents from PMUs and consultants/contractors working on Bank projects gave the highest ratings for the Bank’s effectiveness in enhancing knowledge and/or skills, whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings.  Employees of ministries/ministerial departments/statutory corporations had the highest ratings for the Bank’s effectiveness in contributing to good policy making and providing support for program implementation, whereas respondents from academia/research institutes/think tanks had significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the Bank’s effectiveness in these three areas. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program implementation 7.1 Contributing to good policy making 6.6 Enhancing your knowledge and/or skills 5.8 "In Malawi, how effective do you believe the World Bank’s knowledge work and activities are at:" (1-"Not effective at all", 10-"Very effective") 34 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this year’s country survey had significantly lower ratings for the extent to which the Bank’s knowledge work and activities “are useful in terms of the work you do” and “are adaptable to Malawi’s specific development challenges and country circumstances” compared to respondents in both the FY ’06 and FY ’10 country surveys.  There were significant stakeholder differences in the respondents’ ratings for the extent to which the Bank’s knowledge work and activities “are timely,” “include appropriate level of stakeholder involvement during preparation,” “are relevant to Malawi’s development priorities,” “provide feasible recommendations,” “are accessible,” “are source of relevant information on global good practices,” and “are useful in terms of the work you do.” For the most part, respondents from bilateral/multilateral agencies gave the highest ratings, whereas respondents from academia/research institutes/think tanks gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for all the following qualities. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.3 good practices. Are useful in terms of the work you do*^ 7.0 Are relevant to Malawi’s development 6.6 priorities Provide feasible recommendations 6.5 Are accessible (well written and easy to 6.3 understand) Include appropriate level of stakeholder 6.0 involvement during preparation Are timely 5.7 Are adaptable to Malawi’s specific development challenges and country 5.6 circumstances¹*^ Are adequately disseminated 5.4 Are translated enough into local language 3.4 "In Malawi, to what extent do you believe that the World Bank’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (* Significantly different between FY13 and FY06 country surveys; ^ Significantly different between FY 13 and FY 10 country surveys) ¹Indicator Question 35 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from bilateral/multilateral agencies gave the highest ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Malawi, whereas respondent from the media and academia/research institutes/think tanks gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in Malawi. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 Bilateral/ Multilateral Agency 7.4 PMU/ Consultant/ Contractor on Bank project 7.2 Employee of a Ministry/ Ministerial 7.1 Department/ Statutory Corporation Local Government 6.9 Office of Parliamentarian 6.8 CSO 6.5 Private Sector/ Financial Sector/ Private Bank 6.2 Office of President/ Vice President/ Cabinet 6.1 Other 6.1 Media 6.0 Academia/ Research institute/ Think tank 5.7 "Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 36 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from bilateral/multilateral agencies gave the highest ratings for the technical quality of the World Bank’s knowledge work and activities, whereas respondents from the media, academia/research institutes/think tanks, and the office of President/Vice President/Cabinet tended to give significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 Bilateral/ Multilateral Agency 8.2 Employee of a Ministry/ Ministerial 7.7 Department/ Statutory Corporation Other 7.5 PMU/ Consultant/ Contractor on Bank project 7.3 Office of Parliamentarian 7.2 CSO 7.0 Local Government 7.0 Private Sector/ Financial Sector/ Private Bank 6.9 Media 6.6 Academia/ Research institute/ Think tank 6.6 Office of President/ Vice President/ Cabinet 6.5 "Overall, how would you rate the technical quality of the World Bank's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 37 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Most Effective Instruments Percentage of Respondents (N=421) Investment lending 50% Capacity development 47% Policy based lending / budget support to the 47% Government Technical assistance 31% Knowledge products/services 9% Don’t know 3% Trust Fund management 3% Other 2% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Malawi? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 38 The World Bank Malawi Country Survey 2013 VIII. World Bank Knowledge and Instruments (continued) Meeting Malawi’s Needs for Financial Instruments (Indicator Question)  Respondents from bilateral/multilateral agencies had the highest levels of agreement that the Bank’s financial instruments meet Malawi’s needs, whereas respondents from the media and academia/research institutes/think tanks had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet Malawi’ needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 Bilateral/ Multilateral Agency 7.5 PMU/ Consultant/ Contractor on Bank project 6.7 Employee of a Ministry/ Ministerial 6.4 Department/ Statutory Corporation Local Government 6.4 Office of Parliamentarian 6.2 CSO 5.9 Office of President/ Vice President/ Cabinet 5.7 Other 5.4 Private Sector/ Financial Sector/ Private Bank 5.4 Media 5.4 Academia/ Research institute/ Think tank 5.1 "The World Bank's financial instruments meet the needs of Malawi" (1-"Strongly disagree", 10-"Strongly agree") 39 The World Bank Malawi Country Survey 2013 IX. The Future Role of the World Bank in Malawi Role Significance  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the significance of the Bank’s future role in Malawi’s development. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.8 Office of Parliamentarian 9.0 Bilateral/ Multilateral Agency 9.0 Employee of a Ministry/ Ministerial 9.0 Department/ Statutory Corporation Private Sector/ Financial Sector/ Private 8.9 Bank Local Government 8.8 PMU/ Consultant/ Contractor on Bank 8.7 project CSO 8.7 Office of President/ Vice President/ Cabinet 8.5 Other 8.4 Media 8.3 Academia/ Research institute/ Think tank 8.3 "How significant a role do you believe the World Bank SHOULD play in Malawi's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 40 The World Bank Malawi Country Survey 2013 IX. The Future Role of the World Bank in Malawi (continued) Making the World Bank of Greater Value Percentage of Respondents (N=404) Reach out more to groups outside of government 49% Reduce the complexity of obtaining World Bank financing 47% Improve the quality of its experts as related to Malawi’s specific challenges 34% Offer more innovative financial products 14% Work faster 12% Offer more innovative knowledge services 10% Provide more adequate data/knowledge/statistics/figures on Malawi’s 10% economy Improve the competitiveness of its financing compared to markets 10% Ensure greater selectivity in its work 4% Focus primarily on advocacy issues 4% Other 3% Increase availability of Fee-Based services 2% "Which of the following SHOULD the World Bank do to make itself of greater value in Malawi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 The World Bank Malawi Country Survey 2013 IX. The Future Role of the World Bank in Malawi (continued) Collaborating with Stakeholders in Malawi  In the FY ’10 country survey*, respondents indicated that the World Bank should work more closely with local government (45%) to ensure better development results in Malawi. Percentage of Respondents (N=425) Local Government 46% Private sector 39% NGOs 29% Academia/think tanks/research institutes 21% Beneficiaries 18% Community Based Organizations (CBOs) 13% Parliament 9% Donor community 8% Media 8% Faith based organizations 4% Other 2% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’10 survey. Influencing the Global Development Agenda Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.2 “To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to 'global public goods'?" (1 - "To no degree at all", 10 - "To a very significant degree") 42 The World Bank Malawi Country Survey 2013 X. Communication and Openness Information Sources  Respondents from the FY ’06 survey* indicated that they utilized local newspapers (77%) to get most of their information about economic and social development issues in Malawi. Respondents from the FY ’10 survey* also indicated that they got most their information from local newspapers (81%). Percentage of Respondents (N=418) Local newspapers 85% Internet 43% Local radio 34% Local television 8% International television 7% Periodicals 6% Other 5% Social media 5% International radio 3% International newspapers 1% Blogs 1% Mobile phones 1% Instant messaging 1% "How do you get most of your information about economic and social development issues in Malawi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’06 and FY’10 surveys. 43 The World Bank Malawi Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=420) World Bank website 46% World Bank seminars/workshops/conferences 45% World Bank publications and other written 32% materials e-newsletters 27% Direct contact with World Bank 27% Mobile phones 7% Social media 5% Instant messaging 5% Other 2% World Bank Public Information Center 1% Blogs <1% "How would you prefer to receive information from the World Bank? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 44 The World Bank Malawi Country Survey 2013 X. Communication and Openness (continued) Access to Information  Respondents from the media, PMUs, consultants/contractors working on Bank projects were most likely to be aware of the Bank’s Informational Policy, whereas respondents from local governments and CSOs were significantly less likely to be aware of it. Percentage of Respondents (N=398) Yes 18% No 82% "Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?"  Respondents from the media and the office of President/Vice President/Cabinet were most likely to have requested information from the World Bank on its activities in the past year, whereas respondents from local governments were significantly less likely to have done so. Percentage of Respondents (N=394) Yes 21% No 79% "Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=118) Yes 57% No 43% "Were you able to obtain this information?" 45 The World Bank Malawi Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued)  Respondents from academia/research institutes/think tanks were most likely to indicate that “I use/consult World Bank data more often than I did a few years ago,” whereas respondents from the private sector/financial sector/private banks were significantly less likely to say so.  Respondents from City (Blantyre, Zomba, Lilongwe, Mzuzu) were most likely to indicate that “I use/consult World Bank data more often than I did a few years ago,” whereas respondents from Town and District-Northern region were significantly less likely to say so. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank data more currently 4.7 than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 46 The World Bank Malawi Country Survey 2013 X. Communication and Openness (continued) Internet Access  There was a significant increase in the percentage of respondents who indicated that they had access to the Internet from FY’ 10 to FY’ 13.  Respondents from District-Southern region and City (Blantyre, Zomba, Lilongwe, Mzuzu) were significantly more likely to have access to the Internet than respondents from Town and District-Northern region. Percentage of Respondents (FY 2013 N=398; FY 2010 N=348) 98% Yes 91% 2% FY 2013 No 9% FY 2010 "Do you have access to the Internet?" Percentage of Respondents (N=314) High speed 83% Dial-up 17% “Which Internet connection do you use primarily when visiting a World Bank website? ” (Respondents chose from a list.) 47 The World Bank Malawi Country Survey 2013 X. Communication and Openness (continued) Website Usage  Respondents from this year’s survey were significantly more likely to have used the Bank website compared to respondents in the FY ’06 and FY ’10 surveys.  Respondents from PMUs and consultants/contractors working on Bank projects were most likely to have used the World Bank website, whereas respondents from the office of a parliamentarian were significantly less likely to have done so.  Respondents from City (Blantyre, Zomba, Lilongwe, Mzuzu) were significantly more likely to have used the Bank website than respondents from Town and District-Northern region. Percentage of Respondents (FY 2013 N=400; FY 2010 N=348 FY 2006 N=317) 66% Yes 55% 49% 34% FY 2013 No 45% FY 2010 51% FY 2006 "Do you use/have you used the World Bank website?"  Respondents from the media were most likely to primarily use the World Bank’s country website, whereas respondents from PMUs and consultants/contractors working on Bank projects were significantly less like to primarily use the World Bank’s country website.  Respondents from Town and District-Northern region were most likely to primarily use the World Bank’s country website, whereas respondents from City (Blantyre, Zomba, Lilongwe, Mzuzu) were significantly less likely to primarily use the World Bank’s country website. Percentage of Respondents (FY 2013 N=302; FY 2010 N=200; FY 2006 N=160) FY 2013 44% The World Bank’s country website 43% FY 2010 37% FY 2006 56% The World Bank’s main website 57% 63% "Which do you primarily use?" 48 The World Bank Malawi Country Survey 2013 X. Communication and Openness (continued) Website Evaluation  Respondents in this year’s country survey tended to have significantly lower levels of agreement that “I find the information on the World Bank’s website useful” and “I find the World Bank website easy to navigate” compared to respondents from the FY ’10 country survey.  Respondents from PMUs and consultants/contractors working at Bank projects had the highest levels of agreement that “I find the information on the World Bank’s website useful,” whereas respondents from local governments had significantly lower levels of agreement.  Respondents from City (Blantyre, Zomba, Lilongwe, Mzuzu) had the highest levels of agreement that “I find the information on the World Bank’s website useful” and “I find the World Bank website easy to navigate,” whereas respondents from Town and District- Northern region had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 7.5 websites useful^ 8.0 I find the World Bank websites easy to 6.7 navigate^ 7.5 "Please rate how much you agree with the following" FY 2013 (1-"Strongly disagree", 10-"Strongly agree”) FY 2010 (^ Significantly different between FY13 and FY10 country surveys) 49 The World Bank Malawi Country Survey 2013 X. Communication and Openness (continued) Information Sharing  Respondents in this year’s country survey tended to have significantly lower levels of agreement that “when I need information from the World Bank I know how to find it” compared to respondents from the FY ’10 country survey.  Respondents from PMUs and consultants/contractors working at Bank projects had the highest levels of agreement that “when I need information from the World Bank I know how to find it,” whereas respondents from local governments had significantly lower levels of agreement.  Respondents from bilateral/multilateral agencies had the highest levels of agreement that “The World Bank is responsive to my information request and inquiries,” whereas respondents from the media had significantly lower levels of agreement.  Respondents from City (Blantyre, Zomba, Lilongwe, Mzuzu) had the highest levels of agreement that “when I need information from the World Bank I know how to find it” and “The World Bank is responsive to my information request and inquiries,” whereas respondents from District-Southern region had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 6.1 information requests and inquiries 6.6 When I need information from the World 5.9 Bank I know how to find it^ 6.6 "Please rate how much you agree with the following statements" FY 2013 (1-"Strongly disagree", 10-"Strongly agree”) FY 2010 (^Significantly different between FY 2013 and FY 2010) 50 The World Bank Malawi Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 52 B. Responses to All Questions by Stakeholder Groups ..................... 67 C. Responses to All Questions by Geographic Locations ................... 86 D. Responses to All Questions by Year.............................................. 99 E. Indicator Questions as a Function of Exposure to the Bank........ 102 F. World Bank Country Survey ‘13 – Malawi Questionnaire .......... 103 Malawi 51 The World Bank Malawi Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=427) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Malawi Percentage of Respondents 1. In general would you say that Malawi is headed in ... ? (N=409) The right direction 57.7% The wrong direction 18.3% Not sure 24.0% 2. Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Malawi? (Choose no more than THREE) (Responses Combined; N=415) Food security 41.0% Education 32.0% Agricultural development/commercialization 23.1% Poverty reduction 21.2% Public sector governance/ reform 20.0% Energy 19.3% Trade and exports 15.9% Economic growth 15.4% Transport 14.9% Social protection 13.7% Job creation/employment 13.7% Enhancing environment for private sector development and foreign direct 13.3% investment Rural development 9.2% Anti corruption 8.2% Accountability 5.1% HIV and nutrition 4.8% Natural resource management 4.8% Basic infrastructure 4.3% Water and sanitation 3.9% Environmental sustainability 3.6% Gender equity 3.1% Climate change and disaster management 2.7% Information and communications technology 2.4% Urban development 1.0% Global/regional integration 0.5% Financial markets 0.5% Regulatory framework 0.2% 52 The World Bank Malawi Country Survey 2013 A. General Issues Facing Malawi (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Malawi? (Choose no more than THREE) (Responses Combined; N=400) Agricultural development/commercialization 41.8% Education 39.0% Economic growth 36.5% Rural development 28.0% Job creation/employment 27.3% Food security 19.8% Public sector governance/ reform 14.8% Trade and exports 13.8% Transport 13.0% Social protection 11.3% Enhancing environment for private sector development and foreign direct 8.8% investment Anti corruption 7.8% Energy 6.5% Water and sanitation 5.8% Accountability 5.5% Gender equity 4.0% Basic infrastructure 3.8% Natural resource management 2.5% Information and communications technology 1.8% Climate change and disaster management 1.8% HIV and nutrition 1.8% Environmental sustainability 1.5% Financial markets 1.0% Global/regional integration 0.7% Urban development 0.5% Regulatory framework 0.0% 53 The World Bank Malawi Country Survey 2013 A. General Issues Facing Malawi (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Malawi? (Choose no more than THREE) (Responses Combined; N=396) Trade and exports 50.8% Energy 45.5% Agricultural development/commercialization 40.9% Education 23.0% Enhancing environment for private sector development and foreign direct 21.5% investment Public sector governance/ reform 20.2% Job creation/employment 17.4% Transport 14.6% Rural development 12.9% Natural resource management 9.1% Food security 7.6% Anti corruption 7.3% Basic infrastructure 5.6% Information and communications technology 4.3% Social protection 3.3% Global/regional integration 3.0% Regulatory framework 2.5% Accountability 2.0% Water and sanitation 1.3% Gender equity 1.3% Urban development 1.0% Climate change and disaster management 1.0% Environmental sustainability 1.0% Financial markets 1.0% HIV and nutrition 0.8% 54 The World Bank Malawi Country Survey 2013 A. General Issues Facing Malawi (continued) 5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malawi? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=370) Education and training that better ensure job opportunity 33.5% Better entrepreneurial opportunities 30.8% Consistent economic growth 22.7% Greater voice and participation for citizens to help ensure greater accountability 21.6% Greater access to micro-finance for the poor 17.0% Better employment opportunities for young people 15.9% Better quality public services 15.7% A growing middle class 13.2% Better opportunity for the poor who live in rural areas 10.8% Greater equity of fiscal policy 5.7% Greater access to health and nutrition for citizens 5.1% Better employment opportunities for women 4.6% Other 1.6% Better opportunity for the poor who live in urban areas 1.4% More effective risk management 0.8% B. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Malawi? 425 0 6.60 2.10 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness 412 13 6.38 1.90 in Malawi? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared to help Malawi solve its most complicated development challenges? 372 51 6.51 1.97 (1-To no degree at all, 10-To a very significant degree) 55 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Malawi? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=424) Education 39.2% Public sector governance/ reform 33.7% Agricultural development/commercialization 28.1% Energy 20.5% Transport 18.9% Rural development 17.2% Poverty reduction 15.1% Economic growth 14.9% Food security 14.4% Enhancing environment for private sector development and foreign direct 14.2% investment Trade and exports 13.9% Social protection 12.0% Job creation/employment 9.2% Anti corruption 5.4% Basic infrastructure 5.4% Natural resource management 5.2% Water and sanitation 5.0% Accountability 5.0% HIV and nutrition 3.8% Environmental sustainability 3.8% Information and communications technology 3.5% Gender equity 2.4% Financial markets 1.7% Regulatory framework 1.7% Urban development 1.7% Climate change and disaster management 1.4% Global/regional integration 0.2% 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=388) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Malawi? Value Value Combined Financial resources: policy based lending / budget support to the 39.7% 17.3% 57.0% Government Financial resources: investment lending 29.4% 12.4% 41.8% Technical assistance 8.8% 17.6% 26.3% Training/capacity building 9.5% 16.0% 25.6% Policy advice 4.1% 10.6% 14.7% Donor coordination 4.4% 9.8% 14.2% Mobilizing third party financial resources 1.8% 6.2% 8.0% Studies/analyses 1.0% 3.6% 4.6% Linkage to non-Bank expertise 0.8% 2.3% 3.1% Data 0.3% 1.8% 2.1% Convening/facilitating 0.0% 1.3% 1.3% Other 0.3% 1.0% 1.3% 56 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Malawi? (Choose no more than TWO) (Responses Combined; N=403) Too influenced by developed countries 30.8% Not adequately sensitive to political/social realities in Malawi 27.8% World Bank processes too slow and complex 20.8% Too bureaucratic in its operational policies and procedures 20.1% Not enough public disclosure of its work 18.6% Imposing technocratic solutions without regard to political realities 13.9% Not willing to honestly criticize policies and reform efforts in the country 11.4% Not collaborating enough with non-state actors 10.7% Not exploring alternative policy options 9.2% Not aligned with country priorities 8.7% Staff too inaccessible 7.4% Arrogant in its approach 4.2% Other 3.7% Not client focused 3.2% Not aligned with other donors’ work 0.7% The credibility of its knowledge/data 0.2% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Malawi? (Choose no more than TWO) (Responses Combined; N=421) Investment lending 50.4% Capacity development 47.3% Policy based lending / budget support to the Government 47.0% Technical assistance 30.9% Knowledge products/services 8.6% Don’t know 3.3% Trust Fund management 2.9% Other 1.9% Influencing Global Development Agenda N DK Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public 397 17 8.20 1.86 goods?” (1-To no degree at all, 10-To a very significant degree) 57 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=425) Local Government 46.4% Private sector 38.8% NGOs 29.2% Academia/think tanks/research institutes 20.5% Beneficiaries 18.1% Community Based Organizations (CBOs) 12.5% Parliament 8.7% Donor community 8.2% Media 8.0% Faith based organizations 4.0% Other 2.4% Foundations 0.0% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank currently plays a relevant role in development 414 7 7.57 1.91 in Malawi* 11. The World Bank’s work is aligned with what I consider the development 408 9 6.67 2.22 priorities for Malawi* 12. The World Bank supports programs and strategies that are realistic for 408 11 6.71 2.07 Malawi 13. The World Bank treats clients and stakeholders in Malawi with respect 373 41 6.79 2.22 To what extent is the World Bank an effective development partner in Degree Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Responsiveness* 391 23 6.55 1.98 15. Flexibility (in terms of the World Bank’s products and services) 378 33 5.33 2.16 16. Flexibility (in terms of changing country circumstances) 384 30 5.44 2.05 17. Being inclusive 373 31 5.88 2.10 18. Openness* 389 21 6.55 2.34 19. Staff accessibility 368 41 5.74 2.52 20. Straightforwardness and honesty 372 39 6.80 2.29 21. Collaboration with groups outside of the Government* 368 40 6.06 2.27 22. Collaboration with the Government* 405 14 8.24 1.62 23. Collaboration with other donors* 371 39 8.35 1.64 24. The speed in which it gets things accomplished on the ground 372 39 5.85 2.07 25. Follow through over time 338 70 6.52 2.06 58 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 26. When World Bank assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=417) Reforms are not well thought out in light of country challenges 34.5% The Government works inefficiently 34.1% Lack of/inadequate levels of capacity in Government 28.5% There is not an adequate level of citizen/civil society participation 26.9% The World Bank is not sensitive enough to political/social realities on the ground 25.4% Political pressures and obstacles 20.9% The World Bank works too slowly 15.1% Poor donor coordination 5.0% The World Bank does not do adequate follow through/follow-up 4.1% Other 1.0% C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it Effectiveness does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 333 70 5.69 2.39 2. Information and communications technology 317 78 6.16 1.99 3. Transport 349 49 6.29 2.10 4. Accountability 361 39 6.98 2.13 5. Urban development 333 62 5.64 2.02 6. Environmental sustainability 340 53 6.42 2.05 7. Regulatory framework 324 66 6.73 1.88 8. Basic infrastructure 352 44 6.49 2.09 9. HIV and nutrition 333 59 6.60 2.09 10. Poverty reduction 379 24 6.66 2.15 11. Gender equity 326 66 6.24 2.05 12. Enhancing environment for private sector development and foreign 328 61 6.18 2.19 direct investment 13. Water and sanitation 356 40 7.00 1.93 14. Trade and exports 325 69 5.73 2.05 15. Economic growth 378 22 6.57 2.05 16. Energy 341 53 6.11 2.20 17. Public sector governance/ reform 374 25 6.84 2.15 18. Job creation/employment 353 47 4.78 2.06 19. Financial markets 307 73 5.55 2.17 20. Rural development 370 28 6.27 2.21 21. Global/regional integration 318 73 6.25 2.06 22. Food security 369 31 6.81 2.01 23. Education 377 28 7.06 2.00 24. Social protection 358 43 6.65 2.18 25. Climate change and disaster management 338 58 6.24 2.01 26. Agricultural development/commercialization 361 40 6.27 2.23 27. Natural resource management 319 79 5.18 2.32 59 The World Bank Malawi Country Survey 2013 C. World Bank Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 1. To what extent does the World Bank’s work help to achieve development results in Malawi? (1-To no degree at all, 10-To a very 407 13 6.81 1.74 significant degree) To what extent do you agree with the following statements about the World Bank in Malawi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The World Bank’s financial instruments meet the needs of Malawi* 390 28 6.10 1.97 3. The World Bank meets Malawi’s needs for knowledge services * 381 28 6.17 2.00 D. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and activities in Percentage of Respondents the work you do? (N=421) Weekly 4.8% Monthly 14.0% A few times a year 33.0% Rarely 33.0% Never 15.2% 2. When thinking about the development challenges in Malawi, where do you believe it would be most valuable for the World Bank to focus its knowledge Percentage of Respondents work and activities in the next few years?(Choose no more than THREE) (Responses Combined; N=424) Public sector governance/ reform 38.2% Education 29.7% Agricultural development/commercialization 25.7% Energy 22.9% Enhancing environment for private sector development and foreign direct investment 20.0% Trade and exports 19.6% Economic growth 18.4% Poverty reduction 16.0% Rural development 15.3% Food security 12.0% Transport 10.8% Job creation/employment 9.9% Social protection 8.3% Natural resource management 8.0% Anti corruption 7.8% Water and sanitation 5.0% Information and communications technology 4.5% Environmental sustainability 3.8% HIV and nutrition 3.5% Basic infrastructure 3.5% Accountability 3.3% Climate change and disaster management 3.1% Urban development 3.1% Gender equity 2.4% Global/regional integration 1.2% Financial markets 1.2% Regulatory framework 0.7% 60 The World Bank Malawi Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) (i.e., Analysis, Studies, Research, Data, Reports, Conferences) In Malawi, how effective do you believe the World Bank’s knowledge Degree work and activities: (1-Not effective at all, 10- Very effective) N DK Mean SD 3. Enhancing your knowledge and/or skills 386 24 5.84 2.27 4. Contributing to good policy making 389 21 6.59 1.99 5. Providing support for program implementation 390 24 7.14 1.93 In Malawi, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 6. Are timely 359 44 5.73 2.13 7. Include appropriate level of stakeholder involvement during 372 35 5.99 2.24 preparation 8. Are relevant to Malawi’s development priorities 388 19 6.57 2.16 9. Provide feasible recommendations 370 36 6.47 2.06 10. Are accessible (well written and easy to understand) 372 36 6.29 2.35 11. Are source of relevant information on global good practices. 380 29 7.25 2.06 12. Are useful in terms of the work you do 382 22 7.02 2.29 13. Are adequately disseminated 373 28 5.43 2.33 14. Are translated enough into local language 341 65 3.39 2.24 15. Are adaptable to Malawi’s specific development challenges and 388 25 5.57 2.25 country circumstances* Overall Evaluations N DK Mean SD 16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your 399 17 6.71 1.79 country?* (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 390 27 7.24 1.85 technical quality) 61 The World Bank Malawi Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 363 56 5.50 2.35 2. The World Bank effectively monitors and evaluates the projects and 388 36 7.41 1.95 programs it supports 3. The World Bank's approvals and reviews are done in a timely fashion 366 53 5.78 2.27 4. The World Bank's “Safeguard Policy” requirements are reasonable 307 106 6.23 2.13 5. The World Bank’s conditions on its lending are reasonable 347 67 5.52 2.32 6. Working with the World Bank increases Malawi's institutional capacity 403 17 7.35 1.87 7. The World Bank ensures consistency and continuity through staff 294 116 6.35 2.08 changes 8. The World Bank's teams and visits are well coordinated 333 80 6.93 2.12 9. Where country systems are adequate, the World Bank makes 331 84 6.90 2.30 appropriate use of them* 10. The World Bank provides effective implementation support 377 39 7.31 1.97 F. The Future Role of the World Bank in Malawi Future Role of the World Bank N DK Mean SD 1. How significant a role do you believe the World Bank SHOULD play in Malawi’s development in the near future? 409 3 8.79 1.51 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Malawi? (Choose no more than TWO) (Responses Combined; N=404) Reach out more to groups outside of government 48.5% Reduce the complexity of obtaining World Bank financing 47.0% Improve the quality of its experts as related to Malawi’s specific challenges 33.7% Offer more innovative financial products 14.1% Work faster 12.1% Offer more innovative knowledge services 10.1% Provide more adequate data/knowledge/statistics/figures on Malawi’s economy 10.1% Improve the competitiveness of its financing compared to markets 9.7% Ensure greater selectivity in its work 4.0% Focus primarily on advocacy issues 3.5% Other 2.7% Increase availability of Fee-Based services 2.2% 62 The World Bank Malawi Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Malawi? (Choose no more than TWO) (Responses Combined; N=418) Local newspapers 85.4% Internet 42.6% Local radio 33.7% Local television 8.1% International television 6.7% Periodicals 5.7% Other 5.0% Social media 4.5% International radio 2.6% International newspapers 1.0% Blogs 0.7% Mobile phones 0.7% Instant messaging 0.5% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=420) World Bank website 46.2% World Bank seminars/workshops/conferences 44.5% World Bank publications and other written materials 32.1% e-newsletters 26.7% Direct contact with World Bank 26.7% Mobile phones 7.1% Social media 5.2% Instant messaging 4.5% Other 1.9% World Bank Public Information Center 1.4% Blogs 0.2% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list Percentage of Respondents of exceptions? (N=398) Yes 17.8% No 82.2% 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=394) Yes 21.1% No 78.9% Percentage of Respondents 5. Were you able to obtain this information? (N=118) Yes 56.8% No 43.2% 63 The World Bank Malawi Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 6. Do you have access to the Internet? (N=398) Yes 98.0% No 2.0% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=400) Yes 65.5% No 34.5% Percentage of Respondents 8. Which do you primarily use? (N=302) The World Bank's country website 43.7% The World Bank's main website 56.3% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents website? (N=314) High speed 83.1% Dial-up 16.9% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank data more often than I did a few years ago 351 25 4.69 2.79 11. I find the World Bank websites easy to navigate 280 40 6.72 2.39 12. I find the information on the World Bank’s websites useful 275 37 7.52 2.12 13. When I need information from the World Bank I know how to find it 328 32 5.91 3.09 14. The World Bank is responsive to my information requests and inquiries 259 78 6.07 2.69 64 The World Bank Malawi Country Survey 2013 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=400) Employee of a Ministry, Ministerial Department or Statutory Corporation 26.8% NGO 16.8% Local Government Office or Staff 10.5% Private Sector Organization 7.3% Academia/Research Institute/Think Tank 5.8% Parliamentarian or Parliament staff 4.8% Project Management Unit (PMU) overseeing implementation of project 4.8% Media 4.0% Financial Sector/Private Bank 2.8% Bilateral Agency 2.5% Multilateral Agency 2.3% Independent Government Institution 2.0% Faith-Based Group 1.8% Consultant/Contractor working on World Bank supported Project/Program 1.5% Trade Union 1.5% Office of the President, or Vice President 1.3% Cabinet 1.3% Other 1.3% Community Based Organization 1.0% Private Foundation .3% Judiciary Branch .3% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=395) Agriculture/ rural development / food security 21.0% Education 16.5% Public sector governance/public financial management/anti corruption 12.4% Other 9.6% Media 7.3% Health/communicable/non-communicable diseases 6.1% Social protection 4.3% Financial markets/banking 4.1% Law and justice/regulatory framework/legislature 3.0% Private sector development/foreign direct investment 3.0% Natural resource management/environmental sustainability 2.8% Water and sanitation 2.5% Information and communications technology 2.0% Urban development 2.0% Energy 1.0% Transport 1.0% Climate change / disaster management .8% Job creation/employment/trade union .5% 65 The World Bank Malawi Country Survey 2013 H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=405) Yes 62.0% No 38.0% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Malawi? (Choose no more than TWO) (Responses Combined; N=409) Engage in World Bank related/sponsored events/activities 44.0% Collaborate as part of my professional duties 31.3% Use World Bank reports/data 30.6% Observer 27.4% Use World Bank website for information, data, research, etc. 26.4% Percentage of Respondents 5. Which best represents your geographic location? (N=412) City (Blantyre, Zomba, Lilongwe, Mzuzu) 70.4% Town 1.2% District – Central region 10.9% District – Northern region 6.6% District – Southern region 10.9% 66 The World Bank Malawi Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Malawi In general, would you say that Malawi is headed in...?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other The right direction 100.0% 47.4% 69.3% 54.2% 65.9% 66.7% 54.1% 47.0% 40.0% 43.5% 58.3% The wrong direction 0.0% 31.6% 9.9% 12.5% 12.2% 0.0% 21.6% 24.1% 33.3% 34.8% 33.3% Not sure 0.0% 21.1% 20.8% 33.3% 22.0% 33.3% 24.3% 28.9% 26.7% 21.7% 8.3% *Significantly different between stakeholder groups Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important development priorities in Malawi? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Social protection 22.2% 10.5% 17.9% 8.3% 5.1% 11.1% 12.8% 17.9% 6.3% 4.8% 0.0% Transport 11.1% 36.8% 16.0% 4.2% 15.4% 5.6% 17.9% 13.1% 25.0% 4.8% 7.1% Food security* 44.4% 63.2% 42.5% 20.8% 53.8% 38.9% 25.6% 44.0% 68.8% 23.8% 21.4% Global/regional integration 0.0% 0.0% 0.9% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 5.3% 2.8% 4.2% 0.0% 11.1% 0.0% 2.4% 0.0% 9.5% 7.1% Enhancing environment for private sector development and foreign 11.1% 0.0% 17.0% 4.2% 15.4% 16.7% 25.6% 9.5% 0.0% 4.8% 42.9% direct investment* Trade and exports 22.2% 15.8% 17.9% 16.7% 10.3% 11.1% 23.1% 8.3% 43.8% 14.3% 14.3% Anti corruption* 11.1% 10.5% 3.8% 0.0% 0.0% 0.0% 12.8% 6.0% 12.5% 28.6% 28.6% Job creation/employment* 11.1% 5.3% 10.4% 29.2% 12.8% 27.8% 10.3% 11.9% 37.5% 9.5% 0.0% Rural development* 0.0% 0.0% 7.5% 16.7% 28.2% 5.6% 10.3% 3.6% 12.5% 4.8% 0.0% Basic infrastructure 0.0% 0.0% 2.8% 8.3% 10.3% 0.0% 5.1% 2.4% 12.5% 0.0% 0.0% Urban development 0.0% 0.0% 0.9% 0.0% 2.6% 0.0% 0.0% 1.2% 0.0% 4.8% 0.0% Environmental sustainability 11.1% 5.3% 1.9% 0.0% 7.7% 0.0% 2.6% 7.1% 6.3% 0.0% 0.0% Education* 11.1% 42.1% 34.0% 20.8% 15.4% 27.8% 28.2% 45.2% 25.0% 52.4% 28.6% Poverty reduction 44.4% 21.1% 18.9% 33.3% 23.1% 38.9% 17.9% 19.0% 18.8% 19.0% 7.1% Energy 22.2% 21.1% 24.5% 20.8% 15.4% 11.1% 23.1% 14.3% 6.3% 4.8% 42.9% Public sector governance/ reform* 22.2% 10.5% 15.1% 12.5% 17.9% 27.8% 17.9% 31.0% 0.0% 19.0% 42.9% Climate change and disaster 22.2% 0.0% 1.9% 4.2% 0.0% 0.0% 0.0% 6.0% 6.3% 0.0% 0.0% management* Agricultural 0.0% 31.6% 25.5% 41.7% 23.1% 5.6% 28.2% 15.5% 6.3% 33.3% 21.4% development/commercialization* Water and sanitation* 11.1% 15.8% 6.6% 12.5% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Accountability 0.0% 0.0% 0.9% 12.5% 2.6% 5.6% 7.7% 6.0% 6.3% 14.3% 14.3% Economic growth 11.1% 0.0% 14.2% 20.8% 28.2% 16.7% 23.1% 11.9% 6.3% 23.8% 14.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% HIV and nutrition* 11.1% 0.0% 1.9% 0.0% 0.0% 27.8% 0.0% 10.7% 0.0% 4.8% 7.1% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 7.5% 4.2% 7.7% 5.6% 5.1% 3.6% 0.0% 9.5% 0.0% Information and communications 0.0% 5.3% 1.9% 4.2% 0.0% 0.0% 2.6% 2.4% 0.0% 4.8% 0.0% technology *Significantly different between stakeholder groups 67 The World Bank Malawi Country Survey 2013 A. General Issues facing Malawi (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Malawi? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Water and sanitation* 30.0% 15.8% 3.7% 16.0% 2.4% 0.0% 0.0% 7.1% 6.3% 0.0% 7.1% Economic growth 30.0% 15.8% 37.4% 36.0% 50.0% 26.3% 46.2% 29.4% 56.3% 34.8% 35.7% Climate change and disaster 10.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% management Global/regional integration 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 0.0% 0.0% 2.8% 4.0% 0.0% 21.1% 0.0% 4.7% 0.0% 13.0% 7.1% Rural development 30.0% 36.8% 32.7% 16.0% 45.2% 26.3% 30.8% 20.0% 12.5% 26.1% 14.3% Urban development 0.0% 0.0% 0.0% 0.0% 2.4% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 5.3% 1.9% 8.0% 4.8% 5.3% 7.7% 3.5% 6.3% 0.0% 0.0% Social protection 10.0% 31.6% 9.3% 20.0% 11.9% 15.8% 2.6% 10.6% 12.5% 13.0% 0.0% Transport 10.0% 31.6% 10.3% 16.0% 9.5% 5.3% 5.1% 16.5% 31.3% 8.7% 14.3% Accountability 10.0% 0.0% 4.7% 4.0% 2.4% 10.5% 7.7% 8.2% 6.3% 4.3% 0.0% HIV and nutrition 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 7.1% Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 6.3% 4.3% 0.0% technology Anti corruption* 10.0% 0.0% 5.6% 0.0% 2.4% 5.3% 7.7% 10.6% 12.5% 17.4% 28.6% Enhancing environment for private sector development and foreign 20.0% 5.3% 7.5% 0.0% 7.1% 5.3% 23.1% 7.1% 6.3% 8.7% 14.3% direct investment Education* 20.0% 42.1% 43.0% 24.0% 23.8% 36.8% 56.4% 40.0% 18.8% 56.5% 35.7% Energy 10.0% 15.8% 5.6% 12.0% 11.9% 0.0% 2.6% 4.7% 6.3% 4.3% 7.1% Public sector governance/ reform 10.0% 15.8% 11.2% 12.0% 16.7% 15.8% 10.3% 20.0% 6.3% 17.4% 28.6% Natural resource management 0.0% 0.0% 2.8% 0.0% 7.1% 5.3% 0.0% 1.2% 6.3% 0.0% 7.1% Environmental sustainability* 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 2.6% 2.4% 0.0% 0.0% 14.3% Agricultural 40.0% 42.1% 48.6% 48.0% 42.9% 52.6% 41.0% 32.9% 25.0% 34.8% 42.9% development/commercialization Job creation/employment 40.0% 15.8% 29.9% 36.0% 21.4% 42.1% 17.9% 29.4% 25.0% 21.7% 14.3% Financial markets 0.0% 0.0% 0.9% 0.0% 2.4% 0.0% 2.6% 0.0% 0.0% 0.0% 7.1% Trade and exports* 20.0% 0.0% 13.1% 36.0% 16.7% 5.3% 12.8% 11.8% 18.8% 13.0% 0.0% Food security 0.0% 15.8% 22.4% 12.0% 19.0% 15.8% 23.1% 21.2% 25.0% 21.7% 14.3% *Significantly different between stakeholder groups 68 The World Bank Malawi Country Survey 2013 A. General Issues facing Malawi (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Malawi? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Energy 50.0% 52.9% 50.0% 37.5% 57.1% 47.4% 37.5% 38.6% 31.3% 47.8% 50.0% Gender equity 0.0% 0.0% 1.9% 4.2% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 7.1% Social protection 0.0% 5.9% 0.9% 0.0% 9.5% 0.0% 7.5% 4.8% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 4.7% 0.0% 2.4% 10.5% 5.0% 1.2% 0.0% 0.0% 7.1% Climate change and disaster 0.0% 0.0% 0.0% 4.2% 2.4% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% management Anti corruption 10.0% 11.8% 5.7% 0.0% 2.4% 10.5% 12.5% 7.2% 12.5% 8.7% 14.3% Rural development* 0.0% 5.9% 10.4% 25.0% 31.0% 0.0% 12.5% 10.8% 6.3% 13.0% 14.3% Urban development 0.0% 0.0% 0.9% 4.2% 0.0% 0.0% 0.0% 1.2% 6.3% 0.0% 0.0% Water and sanitation 10.0% 5.9% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 0.0% 35.3% 26.4% 16.7% 14.3% 15.8% 22.5% 28.9% 12.5% 30.4% 14.3% Information and communications 0.0% 0.0% 3.8% 8.3% 2.4% 0.0% 2.5% 6.0% 0.0% 8.7% 7.1% technology Regulatory framework 0.0% 0.0% 2.8% 0.0% 0.0% 10.5% 2.5% 3.6% 0.0% 0.0% 0.0% HIV and nutrition 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Trade and exports* 60.0% 52.9% 56.6% 66.7% 50.0% 31.6% 52.5% 42.2% 81.3% 30.4% 35.7% Public sector governance/ reform* 20.0% 29.4% 15.1% 8.3% 9.5% 36.8% 20.0% 21.7% 25.0% 34.8% 42.9% Enhancing environment for private sector development and foreign 30.0% 11.8% 19.8% 20.8% 21.4% 36.8% 30.0% 16.9% 12.5% 13.0% 50.0% direct investment Job creation/employment 30.0% 17.6% 13.2% 25.0% 16.7% 5.3% 17.5% 21.7% 37.5% 8.7% 14.3% Agricultural 40.0% 17.6% 44.3% 50.0% 42.9% 57.9% 50.0% 36.1% 25.0% 47.8% 14.3% development/commercialization Food security 0.0% 11.8% 5.7% 8.3% 7.1% 0.0% 0.0% 9.6% 18.8% 17.4% 14.3% Transport 20.0% 17.6% 14.2% 16.7% 16.7% 10.5% 7.5% 16.9% 25.0% 4.3% 14.3% Natural resource management 10.0% 11.8% 12.3% 0.0% 7.1% 10.5% 5.0% 10.8% 6.3% 13.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 1.2% 0.0% 4.3% 0.0% Basic infrastructure 10.0% 11.8% 7.5% 0.0% 4.8% 10.5% 7.5% 2.4% 0.0% 8.7% 0.0% Accountability 0.0% 0.0% 0.9% 4.2% 0.0% 0.0% 2.5% 4.8% 0.0% 4.3% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 2.4% 0.0% 4.3% 0.0% *Significantly different between stakeholder groups 69 The World Bank Malawi Country Survey 2013 A. General Issues facing Malawi (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malawi (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Better employment opportunities 57.1% 25.0% 12.2% 17.4% 20.0% 29.4% 10.3% 16.3% 12.5% 10.0% 0.0% for young people Better employment opportunities 0.0% 0.0% 2.0% 4.3% 5.0% 0.0% 2.6% 11.3% 6.3% 0.0% 8.3% for women Greater access to micro-finance for 0.0% 25.0% 23.5% 17.4% 7.5% 17.6% 25.6% 8.8% 18.8% 15.0% 25.0% the poor Greater voice and participation for citizens to help ensure greater 28.6% 0.0% 18.4% 13.0% 22.5% 17.6% 17.9% 35.0% 18.8% 25.0% 8.3% accountability Greater access to health and 0.0% 0.0% 6.1% 0.0% 2.5% 11.8% 2.6% 6.3% 0.0% 20.0% 0.0% nutrition for citizens Better entrepreneurial 28.6% 37.5% 32.7% 34.8% 37.5% 35.3% 20.5% 25.0% 18.8% 25.0% 58.3% opportunities A growing middle class 14.3% 25.0% 12.2% 8.7% 12.5% 5.9% 15.4% 10.0% 25.0% 10.0% 33.3% Better opportunity for the poor 14.3% 6.3% 8.2% 13.0% 17.5% 29.4% 10.3% 7.5% 12.5% 15.0% 0.0% who live in rural areas Better opportunity for the poor 0.0% 6.3% 2.0% 4.3% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% who live in urban areas Consistent economic growth 14.3% 0.0% 20.4% 30.4% 27.5% 5.9% 38.5% 18.8% 31.3% 25.0% 33.3% More effective risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% Greater equity of fiscal policy 0.0% 6.3% 9.2% 8.7% 0.0% 5.9% 5.1% 2.5% 12.5% 10.0% 0.0% Education and training that better 28.6% 50.0% 36.7% 21.7% 27.5% 41.2% 30.8% 40.0% 18.8% 30.0% 16.7% ensure job opportunity Better quality public services 14.3% 12.5% 13.3% 17.4% 20.0% 0.0% 17.9% 15.0% 18.8% 20.0% 33.3% Other 0.0% 6.3% 2.0% 4.3% 0.0% 0.0% 2.6% 0.0% 6.3% 0.0% 0.0% B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 10 8.50 .97 19 6.26 2.18 107 6.95 1.94 25 7.36 2.08 41 6.98 2.04 19 6.79 2.12 40 6.05 2.05 85 5.80 2.15 15 6.67 2.02 23 6.70 2.29 14 6.71 1.68 Malawi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 10 7.10 1.52 19 5.95 1.54 106 7.08 1.67 25 6.20 2.20 42 6.64 2.18 17 7.12 1.17 38 5.58 1.46 79 5.87 1.87 15 6.53 1.60 22 5.18 1.92 12 5.75 1.82 effectiveness in Malawi?* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 70 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Malawi solve its 10 6.90 1.79 19 6.63 1.98 97 6.94 1.86 24 6.88 1.94 36 6.06 2.19 17 7.53 1.42 33 6.30 1.91 69 6.25 1.85 12 6.25 1.66 21 5.24 1.92 9 6.11 1.45 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When thinking about how the World Bank can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Malawi? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Social protection 10.0% 15.8% 12.3% 16.0% 9.5% 10.5% 7.5% 14.1% 6.7% 13.0% 0.0% Public sector governance/ reform* 30.0% 31.6% 21.7% 36.0% 14.3% 42.1% 40.0% 43.5% 33.3% 39.1% 61.5% Transport 20.0% 36.8% 20.8% 16.0% 28.6% 15.8% 7.5% 15.3% 33.3% 17.4% 15.4% Poverty reduction 30.0% 15.8% 17.9% 8.0% 23.8% 15.8% 7.5% 14.1% 20.0% 8.7% 7.7% Global/regional integration 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 1.9% 4.0% 2.4% 5.3% 0.0% 2.4% 0.0% 8.7% 7.7% Accountability 0.0% 0.0% 0.9% 4.0% 2.4% 5.3% 5.0% 8.2% 13.3% 13.0% 7.7% Enhancing environment for private sector development and foreign 30.0% 5.3% 14.2% 12.0% 4.8% 26.3% 25.0% 15.3% 6.7% 4.3% 15.4% direct investment Rural development* 0.0% 10.5% 19.8% 16.0% 38.1% 10.5% 20.0% 14.1% 6.7% 13.0% 0.0% Water and sanitation* 0.0% 10.5% 7.5% 20.0% 4.8% 0.0% 0.0% 2.4% 0.0% 4.3% 0.0% Energy 40.0% 26.3% 27.4% 28.0% 16.7% 26.3% 20.0% 15.3% 6.7% 8.7% 23.1% Job creation/employment 10.0% 10.5% 8.5% 16.0% 7.1% 10.5% 7.5% 8.2% 13.3% 13.0% 7.7% Financial markets 0.0% 0.0% 0.9% 0.0% 2.4% 0.0% 0.0% 3.5% 6.7% 0.0% 0.0% Urban development 0.0% 5.3% 0.9% 0.0% 7.1% 5.3% 0.0% 1.2% 0.0% 0.0% 0.0% Environmental sustainability 10.0% 0.0% 2.8% 0.0% 2.4% 5.3% 2.5% 7.1% 0.0% 0.0% 7.7% Education 40.0% 52.6% 41.5% 20.0% 31.0% 36.8% 37.5% 42.4% 33.3% 56.5% 38.5% Food security 10.0% 15.8% 17.0% 8.0% 19.0% 0.0% 10.0% 15.3% 20.0% 17.4% 0.0% Climate change and disaster 10.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% management Agricultural 10.0% 26.3% 29.2% 36.0% 23.8% 15.8% 40.0% 24.7% 33.3% 34.8% 30.8% development/commercialization Trade and exports 10.0% 10.5% 16.0% 24.0% 11.9% 21.1% 12.5% 8.2% 26.7% 13.0% 15.4% Economic growth 20.0% 5.3% 15.1% 0.0% 21.4% 21.1% 22.5% 14.1% 6.7% 17.4% 7.7% Regulatory framework 0.0% 0.0% 0.9% 4.0% 0.0% 5.3% 2.5% 3.5% 0.0% 0.0% 0.0% HIV and nutrition* 0.0% 0.0% 1.9% 0.0% 2.4% 10.5% 0.0% 7.1% 0.0% 0.0% 23.1% Basic infrastructure 0.0% 5.3% 5.7% 12.0% 7.1% 0.0% 5.0% 4.7% 13.3% 0.0% 0.0% Natural resource management 10.0% 0.0% 5.7% 8.0% 7.1% 5.3% 2.5% 4.7% 0.0% 8.7% 7.7% Anti corruption* 0.0% 15.8% 1.9% 0.0% 2.4% 5.3% 12.5% 3.5% 0.0% 4.3% 23.1% Information and communications 10.0% 0.0% 2.8% 4.0% 0.0% 0.0% 0.0% 5.9% 13.3% 4.3% 0.0% technology *Significantly different between stakeholder groups 71 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Malawi? Greatest Value Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Financial resources: investment 50.0% 11.8% 27.6% 72.7% 24.3% 21.1% 25.6% 32.1% 30.0% 28.6% 21.4% lending* Financial resources: policy based lending / budget support to the 40.0% 52.9% 54.1% 9.1% 51.4% 42.1% 28.2% 32.1% 20.0% 23.8% 35.7% Government* Mobilizing third party financial 0.0% 0.0% 1.0% 0.0% 5.4% 0.0% 2.6% 1.3% 0.0% 4.8% 0.0% resources Technical assistance 0.0% 17.6% 5.1% 9.1% 2.7% 10.5% 12.8% 10.3% 10.0% 14.3% 21.4% Policy advice* 0.0% 5.9% 0.0% 0.0% 0.0% 21.1% 5.1% 5.1% 20.0% 4.8% 14.3% Donor coordination 0.0% 11.8% 2.0% 4.5% 5.4% 0.0% 10.3% 1.3% 10.0% 4.8% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% Training/capacity building 10.0% 0.0% 9.2% 4.5% 10.8% 5.3% 12.8% 11.5% 0.0% 19.0% 7.1% Studies/analyses 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 2.6% 10.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% Other 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Financial resources: investment 20.0% 11.8% 15.2% 13.6% 10.8% 21.1% 16.2% 5.2% 0.0% 14.3% 14.3% lending Financial resources: policy based lending / budget support to the 20.0% 17.6% 18.2% 27.3% 24.3% 21.1% 13.5% 15.6% 18.2% 14.3% 14.3% Government Mobilizing third party financial 0.0% 17.6% 6.1% 4.5% 2.7% 5.3% 5.4% 5.2% 0.0% 9.5% 14.3% resources Technical assistance 0.0% 17.6% 14.1% 22.7% 21.6% 31.6% 18.9% 22.1% 27.3% 0.0% 14.3% Policy advice 20.0% 17.6% 6.1% 4.5% 0.0% 15.8% 13.5% 15.6% 27.3% 4.8% 7.1% Donor coordination 10.0% 11.8% 16.2% 0.0% 8.1% 0.0% 5.4% 15.6% 0.0% 4.8% 0.0% Data 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 2.7% 2.6% 9.1% 9.5% 0.0% Training/capacity building 10.0% 5.9% 13.1% 22.7% 21.6% 0.0% 16.2% 11.7% 18.2% 23.8% 28.6% Studies/analyses 0.0% 0.0% 6.1% 0.0% 8.1% 5.3% 0.0% 1.3% 0.0% 9.5% 0.0% Convening/facilitating 10.0% 0.0% 3.0% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 10.0% 0.0% 1.0% 0.0% 0.0% 0.0% 5.4% 2.6% 0.0% 9.5% 7.1% Other 0.0% 0.0% 0.0% 4.5% 2.7% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 72 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Malawi? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Staff too inaccessible 0.0% 5.3% 6.8% 4.2% 13.5% 0.0% 10.5% 11.4% 6.7% 0.0% 0.0% Not exploring alternative policy 30.0% 5.3% 6.8% 16.7% 5.4% 5.9% 15.8% 6.3% 0.0% 13.6% 15.4% options Not adequately sensitive to 10.0% 21.1% 25.2% 25.0% 37.8% 0.0% 28.9% 29.1% 46.7% 27.3% 38.5% political/social realities in Malawi Not enough public disclosure of its 10.0% 26.3% 20.4% 20.8% 21.6% 17.6% 13.2% 20.3% 26.7% 9.1% 0.0% work Arrogant in its approach 10.0% 0.0% 1.9% 0.0% 2.7% 0.0% 7.9% 6.3% 6.7% 9.1% 7.7% Not aligned with country priorities 0.0% 10.5% 7.8% 8.3% 10.8% 5.9% 13.2% 3.8% 13.3% 22.7% 0.0% The credibility of its 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% knowledge/data Not willing to honestly criticize policies and reform efforts in the 0.0% 10.5% 7.8% 8.3% 13.5% 41.2% 21.1% 7.6% 13.3% 9.1% 0.0% country* Too influenced by developed 30.0% 26.3% 40.8% 8.3% 32.4% 5.9% 36.8% 24.1% 26.7% 27.3% 53.8% countries* Imposing technocratic solutions 40.0% 21.1% 12.6% 12.5% 10.8% 17.6% 10.5% 7.6% 20.0% 18.2% 30.8% without regard to political realities World Bank processes too slow 40.0% 21.1% 21.4% 41.7% 27.0% 41.2% 7.9% 16.5% 6.7% 18.2% 15.4% and complex* Too bureaucratic in its operational 30.0% 36.8% 22.3% 20.8% 13.5% 23.5% 10.5% 17.7% 33.3% 18.2% 15.4% policies and procedures Not aligned with other donors’ 0.0% 0.0% 0.0% 0.0% 0.0% 17.6% 0.0% 0.0% 0.0% 0.0% 0.0% work* Not collaborating enough with 0.0% 5.3% 3.9% 0.0% 0.0% 5.9% 15.8% 31.6% 0.0% 9.1% 23.1% non-state actors* Not client focused 0.0% 0.0% 6.8% 4.2% 2.7% 0.0% 0.0% 1.3% 0.0% 13.6% 0.0% Other 0.0% 5.3% 4.9% 8.3% 2.7% 5.9% 0.0% 6.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Malawi? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Capacity development* 10.0% 63.2% 44.8% 40.0% 53.7% 11.1% 50.0% 47.6% 68.8% 69.6% 50.0% Policy based lending / budget 70.0% 47.4% 57.1% 32.0% 53.7% 66.7% 35.0% 40.5% 37.5% 39.1% 42.9% support to the Government Knowledge products/services 0.0% 10.5% 6.7% 12.0% 2.4% 22.2% 5.0% 10.7% 0.0% 21.7% 7.1% Investment lending 70.0% 36.8% 57.1% 64.0% 61.0% 44.4% 55.0% 39.3% 43.8% 30.4% 42.9% Technical assistance 40.0% 36.8% 23.8% 32.0% 14.6% 33.3% 32.5% 39.3% 43.8% 30.4% 50.0% Trust Fund management 0.0% 0.0% 2.9% 4.0% 2.4% 11.1% 5.0% 1.2% 0.0% 0.0% 0.0% Other 0.0% 0.0% 1.9% 4.0% 0.0% 5.6% 0.0% 2.4% 0.0% 4.3% 0.0% Don’t know 0.0% 5.3% 1.9% 4.0% 2.4% 0.0% 5.0% 6.0% 6.3% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Vice President/ Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Cabinet Parliamentarian Statutory Corporation Bank project Government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 9 7.44 2.24 19 8.00 2.11 96 8.30 1.80 24 7.25 2.33 38 8.29 2.18 17 8.71 1.83 40 8.33 1.61 79 8.44 1.49 15 7.40 2.10 21 8.10 2.00 13 7.46 2.50 development agenda as related to “global public goods?” (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other NGOs* 10.0% 10.5% 17.8% 28.0% 14.6% 26.3% 12.5% 73.8% 37.5% 13.0% 7.1% Local Government* 50.0% 42.1% 67.3% 44.0% 95.1% 26.3% 15.0% 29.8% 43.8% 17.4% 28.6% Beneficiaries 20.0% 15.8% 17.8% 20.0% 17.1% 21.1% 20.0% 13.1% 12.5% 21.7% 28.6% Private sector* 60.0% 36.8% 36.4% 48.0% 19.5% 52.6% 82.5% 27.4% 31.3% 21.7% 64.3% Community Based Organizations 0.0% 5.3% 11.2% 16.0% 14.6% 10.5% 10.0% 19.0% 18.8% 21.7% 0.0% (CBOs)* Donor community 0.0% 0.0% 10.3% 12.0% 4.9% 31.6% 5.0% 8.3% 6.3% 0.0% 7.1% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Academia/think tanks/research 10.0% 10.5% 19.6% 20.0% 17.1% 15.8% 27.5% 9.5% 0.0% 87.0% 35.7% institutes* Parliament* 20.0% 78.9% 7.5% 0.0% 2.4% 0.0% 10.0% 2.4% 6.3% 8.7% 7.1% Media* 20.0% 0.0% 6.5% 4.0% 2.4% 0.0% 7.5% 2.4% 43.8% 0.0% 0.0% Faith based organizations* 10.0% 0.0% 0.0% 0.0% 2.4% 5.3% 0.0% 11.9% 0.0% 8.7% 7.1% Other 0.0% 0.0% 2.8% 4.0% 4.9% 0.0% 2.5% 1.2% 0.0% 0.0% 14.3% *Significantly different between stakeholder groups 74 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Vice President/ Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Cabinet Parliamentarian Statutory Corporation Bank project Government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 10 7.30 1.70 19 7.00 1.86 107 8.11 1.85 25 8.08 2.06 38 7.79 1.97 18 8.50 1.25 38 7.13 1.70 83 7.13 1.94 16 7.19 2.40 21 6.33 1.80 13 7.62 1.39 development in Malawi* The World Bank’s work is aligned with what I consider the 10 7.00 2.67 18 6.44 2.01 106 6.98 2.31 24 7.50 2.40 38 7.05 2.29 17 8.41 1.46 38 5.89 1.90 83 6.48 1.98 14 5.86 2.41 21 5.00 2.02 14 6.29 2.16 development priorities for Malawi* The World Bank supports programs and strategies that are 10 6.90 2.02 19 6.37 1.86 105 7.23 2.02 24 7.42 2.17 38 6.71 2.23 17 8.18 1.63 39 5.87 2.02 82 6.38 1.93 14 6.00 2.00 21 5.33 1.85 13 6.23 1.79 realistic for Malawi* The World Bank treats clients and stakeholders in Malawi with 9 6.22 2.59 17 6.82 1.70 97 7.11 2.17 24 7.25 2.49 34 6.47 2.18 15 8.40 1.35 37 6.73 2.09 73 6.62 2.15 11 7.00 2.83 20 5.55 2.33 14 5.86 1.99 respect* *Significantly different between stakeholder groups To what extent is the World Bank an effective development partner in Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Vice President/ Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Cabinet Parliamentarian Statutory Corporation Bank project Government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 10 6.30 2.41 17 6.35 1.69 103 6.93 1.89 24 7.08 2.00 36 6.64 1.90 17 7.47 1.66 36 5.69 1.69 77 6.34 2.02 13 6.62 1.66 20 5.20 2.31 13 6.23 2.31 Flexibility (in terms of the World 10 5.80 2.44 18 5.22 1.96 99 5.62 2.08 23 5.78 2.49 36 5.31 2.15 17 6.59 1.84 34 4.94 2.01 74 5.20 2.16 10 3.60 1.84 21 4.29 1.74 12 5.08 2.94 Bank’s products and services)* Flexibility (in terms of changing 9 6.56 2.30 17 5.47 1.66 97 5.69 2.06 24 5.79 2.38 36 5.44 2.13 17 6.88 1.69 36 4.92 1.93 78 5.19 1.96 11 5.36 2.01 22 4.27 1.86 13 5.15 2.12 country circumstances)* Being inclusive* 10 5.80 2.04 17 6.35 1.84 95 6.39 2.22 23 6.17 2.12 34 5.79 2.23 16 6.94 1.81 38 5.55 1.70 74 5.35 1.93 12 6.33 1.56 20 4.65 2.08 12 4.92 2.11 Openness* 10 5.40 2.07 17 6.59 2.53 100 6.90 2.40 22 7.64 1.89 35 6.49 2.54 17 6.94 2.25 36 6.50 2.22 80 6.13 2.27 13 4.62 2.22 22 6.59 2.15 13 6.23 2.49 Staff accessibility* 10 5.40 2.50 18 5.44 2.33 93 6.44 2.61 24 6.88 2.88 32 4.91 2.29 16 7.63 1.50 35 5.49 2.38 75 4.68 2.24 12 4.42 2.43 19 5.58 2.12 12 6.00 2.34 Straightforwardness and 10 6.90 1.60 18 6.61 2.33 95 7.29 2.26 22 7.32 2.40 34 6.62 2.27 15 8.67 .90 36 6.83 2.01 73 6.16 2.43 12 6.33 1.56 21 6.19 2.38 12 6.42 2.71 honesty* Collaboration with groups 7 6.43 3.21 19 6.32 2.31 88 6.67 2.21 23 6.09 2.33 33 6.88 2.15 13 6.77 1.09 37 5.54 2.26 81 5.26 2.20 11 6.09 1.64 21 5.14 2.29 11 5.36 1.91 outside of the Government* Collaboration with the 10 8.00 1.76 19 8.26 1.24 105 8.33 1.70 25 8.64 1.68 38 8.05 1.69 17 8.41 1.12 36 7.89 1.55 83 8.31 1.64 14 8.43 1.16 21 7.95 1.96 13 7.92 1.89 Government Collaboration with other donors 9 8.44 1.24 18 8.72 1.27 95 8.49 1.71 22 8.55 1.71 36 8.00 1.77 17 8.29 1.45 34 8.15 1.44 75 8.05 1.92 13 9.00 1.00 16 8.63 1.31 13 8.38 1.71 The speed in which it gets things 9 4.89 2.15 18 6.11 2.22 98 6.28 2.09 24 5.67 2.55 35 6.37 2.24 16 6.31 1.35 36 5.11 1.79 71 5.37 2.09 10 5.60 1.51 19 5.21 1.58 13 6.08 2.22 accomplished on the ground* Follow through over time* 9 6.00 2.12 16 6.38 1.96 87 7.16 1.87 21 6.29 2.26 34 6.94 2.00 12 7.58 1.73 33 5.82 1.88 67 6.01 2.26 9 6.44 1.42 17 5.59 2.15 12 6.00 2.26 *Significantly different between stakeholder groups 75 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other The World Bank works too slowly 50.0% 21.1% 15.4% 25.0% 21.4% 11.1% 13.2% 11.9% 6.7% 8.7% 14.3% The Government works 20.0% 57.9% 30.8% 41.7% 26.2% 38.9% 34.2% 32.1% 40.0% 34.8% 28.6% inefficiently There is not an adequate level of 10.0% 21.1% 22.1% 16.7% 26.2% 11.1% 13.2% 44.0% 20.0% 34.8% 28.6% citizen/civil society participation* Poor donor coordination 10.0% 0.0% 4.8% 4.2% 2.4% 16.7% 5.3% 3.6% 13.3% 4.3% 7.1% The World Bank does not do 10.0% 5.3% 4.8% 4.2% 4.8% 0.0% 0.0% 4.8% 0.0% 4.3% 7.1% adequate follow through/follow-up Lack of/inadequate levels of 60.0% 21.1% 32.7% 33.3% 9.5% 72.2% 28.9% 23.8% 20.0% 26.1% 28.6% capacity in Government* Political pressures and obstacles 0.0% 15.8% 20.2% 16.7% 26.2% 11.1% 28.9% 22.6% 20.0% 13.0% 14.3% Reforms are not well thought out 20.0% 31.6% 43.3% 33.3% 52.4% 16.7% 31.6% 25.0% 33.3% 43.5% 28.6% in light of country challenges The World Bank is not sensitive enough to political/social realities 20.0% 26.3% 24.0% 16.7% 26.2% 5.6% 31.6% 26.2% 46.7% 30.4% 42.9% on the ground Other 0.0% 0.0% 1.0% 0.0% 0.0% 5.6% 2.6% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 76 The World Bank Malawi Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Vice President/ Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Cabinet Parliamentarian Statutory Corporation Bank project Government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 9 5.44 2.19 16 5.38 2.47 78 6.31 2.29 20 6.70 2.32 35 5.89 2.49 10 6.50 2.27 33 5.52 2.27 70 5.40 2.36 12 4.83 2.12 21 4.43 2.60 12 4.50 2.15 Information and 10 5.40 1.78 16 6.38 1.78 76 6.46 2.05 19 7.00 1.80 31 6.19 2.01 8 6.75 1.75 28 5.57 1.73 66 6.15 2.01 11 6.73 1.90 22 5.00 1.90 11 5.73 2.33 communications technology* Transport 10 6.10 1.37 15 5.67 2.16 86 6.43 2.06 23 6.00 2.63 36 6.53 2.20 13 6.15 2.34 35 6.26 2.05 68 6.57 1.89 11 5.82 2.71 20 5.20 2.17 12 5.92 1.24 Accountability* 10 7.30 2.31 18 6.44 2.12 84 7.46 2.10 20 7.40 2.37 37 7.51 1.87 15 7.60 1.06 35 6.63 2.00 74 6.73 2.14 12 6.08 2.07 21 6.67 2.13 13 5.92 2.53 Urban development 10 6.00 1.94 18 6.00 2.11 80 5.85 2.01 20 5.55 2.42 33 5.45 2.20 12 5.75 2.05 34 5.18 2.08 64 5.58 1.89 10 6.10 2.64 20 5.30 1.98 11 4.91 1.30 Environmental sustainability* 10 6.90 1.45 16 5.56 2.34 87 6.61 2.10 18 6.67 2.28 35 7.20 1.86 13 6.92 1.80 33 5.70 1.96 65 6.35 1.96 11 5.64 2.01 21 5.43 1.96 10 6.50 1.72 Regulatory framework* 10 5.90 1.97 14 6.07 2.79 80 6.84 2.01 20 7.25 1.80 29 6.76 1.57 14 7.57 1.40 32 6.94 1.81 68 6.60 1.71 8 4.63 2.20 19 6.32 1.60 12 7.25 1.48 Basic infrastructure 10 6.50 1.78 17 5.94 1.82 88 6.74 1.97 22 6.73 2.35 37 6.89 2.39 9 6.78 2.33 34 6.09 2.23 68 6.25 2.05 12 6.08 2.43 21 6.00 2.00 11 5.64 1.80 HIV and nutrition 10 7.40 1.78 16 6.38 2.06 81 6.68 1.90 19 6.68 2.14 33 6.97 2.26 12 7.42 1.93 31 6.29 1.88 67 6.45 2.19 13 6.38 2.36 19 5.68 2.11 11 6.91 2.77 Poverty reduction* 10 6.90 2.42 18 6.89 2.11 93 7.05 1.99 23 6.78 2.50 39 6.82 2.47 15 7.47 1.55 35 5.57 2.06 76 6.66 2.23 14 6.14 2.11 21 5.71 1.71 12 6.25 2.18 Gender equity 9 6.89 1.83 17 6.76 1.86 79 6.46 2.00 19 6.21 2.27 33 6.85 2.02 10 5.70 1.64 30 6.00 1.98 65 6.23 2.07 11 5.00 2.28 21 5.76 2.23 12 5.83 1.85 Enhancing environment for private sector development and 10 6.50 2.07 17 5.82 2.83 81 6.62 2.18 18 6.78 1.80 27 6.44 1.83 16 7.13 1.26 34 5.24 2.10 62 6.15 2.14 12 5.33 2.15 21 5.48 2.40 10 6.00 2.26 foreign direct investment* Water and sanitation 10 7.30 1.42 17 6.18 2.04 88 7.13 2.00 22 7.41 2.32 36 7.28 2.01 13 7.92 1.04 33 6.70 2.01 67 6.69 1.82 12 7.00 1.28 21 6.62 1.96 12 7.17 1.75 Trade and exports* 9 6.33 2.29 16 5.00 1.97 86 5.66 2.02 18 6.39 2.17 29 5.79 2.02 14 7.29 1.33 31 5.00 1.91 60 5.80 2.08 11 5.00 2.72 20 5.20 1.82 11 5.91 2.07 Economic growth 10 6.60 2.41 17 6.47 1.94 100 6.80 1.95 20 7.00 2.49 35 6.71 2.02 16 7.19 1.87 33 5.94 1.56 77 6.62 2.15 12 6.00 2.45 21 5.43 2.06 12 6.00 2.09 Energy 10 5.80 2.57 17 5.71 2.31 85 5.92 2.37 21 6.57 2.31 31 6.48 2.29 13 7.00 2.80 32 6.16 1.99 69 5.88 2.01 11 6.09 2.12 20 5.90 1.89 11 6.00 2.45 Public sector governance/ reform 10 6.60 2.50 17 7.00 2.18 91 7.23 1.98 22 7.14 2.08 36 7.19 1.64 15 7.40 1.72 36 6.36 2.27 76 6.41 2.40 15 6.33 2.69 21 6.19 2.18 11 5.91 2.02 Job creation/employment 9 4.44 2.19 17 4.35 2.12 88 4.91 1.99 22 4.95 2.40 32 5.56 2.49 13 6.23 1.88 34 4.65 1.91 73 4.48 1.98 11 4.00 1.61 21 4.24 2.00 11 4.18 1.72 Financial markets 9 5.33 2.12 16 5.31 2.60 68 5.63 2.09 17 5.65 1.97 29 5.62 2.56 12 7.33 2.15 34 5.56 2.35 65 5.43 2.02 10 4.00 1.49 19 5.47 1.78 9 4.89 2.03 Rural development 10 5.80 1.99 17 6.41 2.06 93 6.40 2.25 20 6.85 2.56 38 6.84 2.37 13 6.85 1.77 35 5.29 1.92 74 6.01 2.22 13 6.38 2.18 21 5.38 1.94 12 5.83 2.33 Global/regional integration 9 5.11 1.90 15 6.40 2.16 84 6.48 1.94 17 6.29 2.08 28 6.32 2.60 9 6.44 2.07 31 5.42 1.77 67 6.39 2.04 10 5.50 1.78 20 5.80 1.94 8 5.38 2.00 Food security* 10 6.10 1.60 18 7.11 1.71 92 7.24 1.92 21 7.14 2.17 39 7.05 2.04 14 7.36 1.65 35 5.74 1.84 73 6.79 1.99 12 6.58 1.73 21 5.71 2.24 12 6.17 2.17 Education* 9 7.67 1.80 19 6.95 1.39 95 7.29 1.98 23 7.09 2.07 38 7.74 1.95 11 7.91 1.64 33 6.30 1.81 78 6.87 2.08 13 7.23 2.20 22 6.00 1.90 12 7.08 1.98 Social protection* 10 7.00 2.45 18 6.94 1.86 95 6.86 2.18 20 7.00 2.20 35 6.57 2.28 15 7.73 1.44 32 6.41 2.01 67 6.52 2.18 14 6.86 1.61 19 4.95 2.59 11 5.91 2.07 Climate change and disaster 10 6.00 1.25 18 5.89 2.37 83 6.42 1.98 20 6.35 1.53 35 6.66 2.15 10 6.90 1.66 31 5.29 1.74 67 6.36 1.97 11 5.73 1.95 20 6.00 2.58 12 6.00 2.52 management Agricultural 10 6.90 1.91 17 5.65 2.69 92 6.64 2.06 22 6.64 2.28 35 6.23 2.28 13 7.92 1.26 35 5.06 2.11 71 6.32 2.14 12 5.75 2.34 21 5.38 2.46 12 5.33 2.50 development/commercialization* Natural resource management 10 5.10 2.28 17 4.59 2.62 78 5.13 2.51 22 5.64 2.28 30 4.93 2.35 10 7.10 2.18 30 4.83 2.21 62 5.37 2.13 11 5.73 2.65 20 4.35 1.98 12 4.83 2.04 *Significantly different between stakeholder groups 77 The World Bank Malawi Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 10 6.60 1.43 18 6.61 1.54 103 7.32 1.53 25 7.20 2.00 42 6.67 1.98 17 7.71 1.10 38 6.24 1.32 79 6.53 1.99 15 6.73 1.75 22 6.14 1.81 13 6.31 1.65 development results in Malawi?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in Malawi? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 9 5.67 2.18 18 6.22 1.83 100 6.43 1.92 24 6.71 2.22 38 6.42 2.19 17 7.53 1.23 35 5.37 1.83 78 5.88 1.93 14 5.36 1.82 21 5.14 2.15 13 5.38 1.61 Malawi* The World Bank meets Malawi’s needs for knowledge services 10 4.70 2.45 17 6.65 2.12 100 6.50 1.90 22 6.59 1.84 38 6.34 2.11 16 6.69 1.25 33 5.91 1.91 73 6.12 2.05 13 5.31 2.14 22 5.64 2.24 13 5.77 2.35 *Significantly different between stakeholder groups D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Weekly 10.0% 0.0% 3.8% 12.5% 2.4% 21.1% 0.0% 3.5% 12.5% 0.0% 7.1% Monthly 20.0% 5.3% 16.3% 29.2% 9.5% 42.1% 5.1% 8.2% 12.5% 13.0% 28.6% A few times a year 20.0% 26.3% 38.5% 33.3% 28.6% 15.8% 33.3% 30.6% 18.8% 56.5% 28.6% Rarely 50.0% 52.6% 26.0% 25.0% 35.7% 21.1% 38.5% 36.5% 50.0% 30.4% 28.6% Never 0.0% 15.8% 15.4% 0.0% 23.8% 0.0% 23.1% 21.2% 6.3% 0.0% 7.1% *Significantly different between stakeholder groups 78 The World Bank Malawi Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Malawi, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Public sector governance/ reform 40.0% 52.6% 39.4% 16.0% 21.4% 36.8% 35.0% 43.5% 50.0% 30.4% 50.0% Gender equity 0.0% 0.0% 1.9% 8.0% 0.0% 10.5% 0.0% 3.5% 0.0% 0.0% 0.0% Enhancing environment for private sector development and foreign 20.0% 10.5% 26.9% 20.0% 9.5% 31.6% 22.5% 15.3% 12.5% 17.4% 28.6% direct investment Water and sanitation 0.0% 0.0% 6.7% 16.0% 7.1% 0.0% 2.5% 2.4% 0.0% 8.7% 0.0% Trade and exports* 30.0% 21.1% 17.3% 36.0% 26.2% 10.5% 25.0% 9.4% 56.3% 17.4% 14.3% Energy 30.0% 31.6% 29.8% 32.0% 19.0% 15.8% 25.0% 14.1% 25.0% 13.0% 21.4% Social protection 0.0% 5.3% 10.6% 4.0% 7.1% 21.1% 7.5% 9.4% 0.0% 8.7% 0.0% Climate change and disaster 0.0% 0.0% 4.8% 4.0% 7.1% 0.0% 0.0% 3.5% 0.0% 0.0% 7.1% management Poverty reduction* 20.0% 10.5% 8.7% 24.0% 26.2% 31.6% 10.0% 18.8% 31.3% 13.0% 0.0% Anti corruption 0.0% 10.5% 7.7% 0.0% 4.8% 5.3% 12.5% 5.9% 12.5% 4.3% 28.6% Financial markets 0.0% 0.0% 0.0% 0.0% 2.4% 5.3% 2.5% 1.2% 0.0% 0.0% 7.1% Urban development 10.0% 0.0% 1.0% 4.0% 11.9% 0.0% 2.5% 4.7% 0.0% 0.0% 0.0% Accountability 0.0% 0.0% 1.0% 12.0% 2.4% 0.0% 2.5% 5.9% 0.0% 0.0% 14.3% Education* 0.0% 57.9% 35.6% 12.0% 21.4% 10.5% 27.5% 37.6% 25.0% 47.8% 7.1% Global/regional integration 0.0% 0.0% 1.0% 4.0% 0.0% 5.3% 0.0% 1.2% 0.0% 0.0% 7.1% Information and communications 10.0% 0.0% 1.0% 8.0% 0.0% 0.0% 0.0% 9.4% 6.3% 8.7% 0.0% technology* Transport 20.0% 26.3% 11.5% 8.0% 19.0% 5.3% 2.5% 10.6% 12.5% 0.0% 14.3% Agricultural 20.0% 26.3% 24.0% 24.0% 21.4% 26.3% 45.0% 22.4% 25.0% 43.5% 28.6% development/commercialization Natural resource management 10.0% 0.0% 7.7% 12.0% 11.9% 5.3% 5.0% 10.6% 6.3% 17.4% 0.0% Job creation/employment* 10.0% 0.0% 7.7% 16.0% 2.4% 31.6% 7.5% 9.4% 6.3% 8.7% 7.1% Economic growth 50.0% 5.3% 16.3% 12.0% 16.7% 21.1% 32.5% 17.6% 12.5% 21.7% 28.6% Rural development* 10.0% 15.8% 16.3% 16.0% 35.7% 15.8% 12.5% 7.1% 0.0% 17.4% 7.1% Food security 10.0% 15.8% 14.4% 8.0% 14.3% 0.0% 10.0% 10.6% 12.5% 8.7% 7.1% Environmental sustainability 10.0% 5.3% 2.9% 0.0% 4.8% 0.0% 5.0% 5.9% 0.0% 0.0% 7.1% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 1.2% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 0.0% 1.9% 4.0% 2.4% 5.3% 0.0% 7.1% 6.3% 4.3% 0.0% HIV and nutrition 0.0% 0.0% 1.9% 0.0% 4.8% 5.3% 0.0% 9.4% 0.0% 0.0% 14.3% *Significantly different between stakeholder groups 79 The World Bank Malawi Country Survey 2013 D. The World Bank’s Knowledge (continued) In Malawi, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge 10 5.20 2.30 18 5.00 2.00 98 6.66 2.03 24 7.21 2.23 35 5.77 2.30 16 6.56 1.93 37 4.89 2.18 74 5.38 2.23 14 5.14 1.92 22 5.59 2.26 14 4.86 2.77 and/or skills* Contributing to good policy 10 6.20 2.30 18 6.50 1.86 98 7.14 1.86 23 7.04 1.82 35 6.77 1.61 17 7.29 1.31 38 6.34 2.12 78 6.22 2.11 14 5.79 2.15 21 5.43 2.06 13 5.77 2.20 making* Providing support for program 10 6.20 2.44 18 7.33 1.88 97 7.81 1.67 25 7.84 1.62 37 7.70 1.78 17 7.94 1.34 36 6.39 1.69 77 6.42 2.15 15 6.87 1.85 21 6.05 1.91 13 6.38 2.06 implementation* *Significantly different between stakeholder groups In Malawi, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 9 4.78 2.91 18 5.56 2.33 93 6.48 1.94 23 6.48 1.83 35 5.54 2.31 16 6.63 1.67 32 5.03 1.79 66 5.20 2.11 15 4.67 1.50 20 4.75 2.02 10 5.90 2.51 Include appropriate level of stakeholder involvement during 10 6.20 1.81 18 5.44 2.57 96 6.74 2.10 24 6.63 1.93 34 6.18 2.43 17 6.94 1.56 35 5.69 1.98 73 5.33 2.16 12 4.75 1.96 22 5.00 2.62 9 5.89 2.98 preparation* Are relevant to Malawi’s 10 6.50 2.32 18 6.44 2.38 98 7.19 1.91 24 7.08 1.84 37 7.00 2.35 17 8.24 1.25 38 5.42 2.02 76 6.42 2.14 15 5.47 2.13 21 4.90 1.89 10 5.90 2.13 development priorities* Provide feasible 10 6.00 2.62 17 6.35 2.37 95 7.07 1.78 23 6.78 1.57 36 6.28 2.21 16 7.44 1.50 35 5.66 2.30 72 6.53 1.94 14 5.86 2.41 21 5.14 1.85 11 5.18 2.32 recommendations* Are accessible (well written and 10 5.80 2.62 18 5.50 2.48 96 6.91 2.26 24 6.63 2.32 36 5.86 2.58 15 8.13 1.55 35 6.00 1.91 74 5.74 2.39 13 5.46 2.57 21 6.14 2.39 10 6.80 2.39 easy to understand)* Are source of relevant information on global good 10 6.40 2.67 18 6.67 2.25 95 7.85 1.75 23 7.57 1.88 38 7.55 1.90 16 7.94 1.73 37 6.70 2.03 77 6.95 2.11 14 6.14 2.54 20 6.70 2.36 11 7.55 2.02 practices.* Are useful in terms of the work 10 6.60 1.96 18 7.33 2.06 98 7.63 2.01 24 8.04 2.03 36 7.25 2.29 16 7.75 1.69 36 5.86 2.37 73 6.40 2.44 14 6.14 3.06 22 7.09 1.77 11 6.00 3.19 you do* Are adequately disseminated 9 4.89 2.32 17 5.47 2.48 95 5.84 2.28 23 5.96 2.23 36 5.22 2.13 15 6.87 1.88 34 5.00 2.26 77 4.81 2.45 12 5.50 2.20 20 5.25 2.31 11 5.64 2.87 Are translated enough into local 9 3.11 1.83 18 4.28 2.72 88 3.45 2.24 20 3.75 2.20 33 3.33 2.09 8 4.63 2.72 31 3.55 2.36 70 3.10 2.11 15 3.20 2.83 19 2.47 1.47 9 3.44 2.19 language Are adaptable to Malawi’s specific development challenges 10 5.00 2.31 18 5.56 2.45 95 6.03 1.91 25 6.80 2.20 38 5.92 2.27 15 7.27 1.39 38 4.55 2.23 77 5.36 2.29 14 5.00 2.42 22 3.77 1.97 11 4.45 1.81 and country circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work 10 6.10 1.79 18 6.78 2.02 101 7.14 1.64 25 7.24 1.69 39 6.87 1.87 16 7.38 1.26 39 6.21 1.89 79 6.54 1.92 16 6.00 1.46 19 5.68 1.60 13 6.08 1.66 and activities make to development results in Malawi?* Overall, how would you rate the technical quality of the World 10 6.50 2.32 18 7.22 2.10 100 7.66 1.58 24 7.25 1.89 38 7.00 1.99 16 8.19 1.11 38 6.87 1.88 80 7.01 1.95 14 6.57 2.28 20 6.55 2.04 10 7.50 1.72 Bank's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 80 The World Bank Malawi Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds 9 5.44 2.65 17 5.24 2.36 97 6.04 2.24 23 6.57 2.43 39 5.18 2.48 15 6.47 1.96 31 4.90 2.33 66 4.79 2.23 15 4.47 2.10 19 5.37 1.89 10 5.80 2.74 promptly* The World Bank effectively monitors and evaluates the 10 6.90 2.23 18 7.44 1.89 101 7.73 1.71 25 7.56 2.16 41 7.98 1.44 14 7.57 1.95 30 7.40 1.85 77 6.90 2.27 16 7.06 2.05 21 6.86 2.33 11 7.64 1.80 projects and programs it supports The World Bank's approvals and reviews are done in a timely 10 5.50 2.46 17 5.65 2.06 96 6.08 2.15 23 5.96 2.40 37 5.46 2.34 16 6.81 1.76 31 6.16 2.22 69 5.32 2.43 13 5.23 2.05 19 4.79 1.62 12 5.17 2.76 fashion The World Bank's “Safeguard Policy” requirements are 7 6.43 1.81 16 5.19 1.80 81 6.60 1.97 21 6.90 2.17 36 6.81 2.34 9 7.67 .87 22 6.18 2.30 58 5.59 2.04 11 5.27 2.45 18 5.39 1.42 9 5.56 2.60 reasonable* The World Bank’s conditions on 10 6.00 2.67 18 5.44 2.43 85 6.02 2.25 22 6.36 2.38 35 5.37 2.45 13 7.46 1.39 32 5.44 1.90 66 4.88 2.16 12 4.08 2.43 19 4.37 1.89 11 5.36 3.20 its lending are reasonable* Working with the World Bank increases Malawi's institutional 10 6.70 2.26 18 7.11 1.91 100 7.77 1.66 24 7.71 1.60 40 7.28 2.08 17 7.59 1.50 37 6.95 2.03 82 7.22 2.01 15 6.73 1.91 21 6.86 1.93 12 7.17 1.59 capacity The World Bank ensures consistency and continuity 9 6.33 2.50 14 6.43 2.28 78 6.60 2.13 22 6.68 2.17 26 6.23 2.14 11 6.18 2.18 23 6.39 2.23 57 6.23 1.94 10 6.70 1.06 16 5.00 1.75 10 5.70 2.41 through staff changes The World Bank's teams and 9 6.22 2.49 16 6.75 2.24 92 7.43 1.84 22 7.05 1.91 33 7.52 2.28 16 6.94 1.48 29 6.93 1.96 58 6.43 2.46 11 5.91 1.81 17 6.00 1.97 10 6.70 2.71 visits are well coordinated Where country systems are adequate, the World Bank 10 5.50 2.72 18 6.67 2.52 91 7.03 2.30 23 7.83 1.99 37 7.38 2.38 15 7.40 1.80 25 6.56 2.08 55 6.95 2.15 11 6.27 2.15 17 5.88 2.29 10 6.90 2.77 makes appropriate use of them The World Bank provides effective implementation 9 6.33 2.40 18 7.17 2.01 100 7.62 1.84 24 7.92 2.22 40 7.88 1.59 16 7.56 1.82 33 7.00 1.84 70 7.01 2.15 14 6.64 2.17 19 6.42 1.95 11 7.27 1.49 support* *Significantly different between stakeholder groups F. The Future Role of the World Bank in Malawi Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Office of Local Vice President/ Ministerial Dep/ Contractor on Multilateral Financial Sector/ CSO Media Research institute/ Other Parliamentarian Government Cabinet Statutory Corporation Bank project Agency Private Bank Think tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD 10 8.50 1.58 19 9.00 1.20 104 8.96 1.37 23 8.74 1.74 38 8.76 1.44 18 9.00 1.14 39 8.87 1.22 80 8.70 1.67 15 8.33 1.99 23 8.30 1.89 14 8.36 1.98 play in Malawi’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 81 The World Bank Malawi Country Survey 2013 F. The Future Role of the World Bank in Malawi (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Malawi? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Improve the quality of its experts as related to Malawi’s specific 50.0% 50.0% 34.3% 33.3% 43.2% 5.3% 22.5% 30.9% 20.0% 39.1% 33.3% challenges Reduce the complexity of 60.0% 38.9% 59.6% 45.8% 59.5% 36.8% 40.0% 39.5% 66.7% 26.1% 33.3% obtaining World Bank financing* Focus primarily on advocacy issues 0.0% 0.0% 1.0% 4.2% 5.4% 10.5% 5.0% 4.9% 0.0% 4.3% 0.0% Improve the competitiveness of its 10.0% 5.6% 12.1% 12.5% 8.1% 10.5% 20.0% 4.9% 0.0% 8.7% 8.3% financing compared to markets Reach out more to groups outside 0.0% 61.1% 36.4% 45.8% 10.8% 47.4% 57.5% 76.5% 46.7% 60.9% 50.0% of government* Ensure greater selectivity in its 0.0% 5.6% 4.0% 12.5% 2.7% 10.5% 7.5% 1.2% 0.0% 0.0% 8.3% work Provide more adequate data/knowledge/statistics/figures 20.0% 0.0% 10.1% 0.0% 16.2% 21.1% 5.0% 8.6% 13.3% 17.4% 8.3% on Malawi’s economy Offer more innovative financial 30.0% 11.1% 13.1% 20.8% 18.9% 5.3% 20.0% 9.9% 13.3% 13.0% 16.7% products Offer more innovative knowledge 10.0% 16.7% 11.1% 4.2% 10.8% 15.8% 7.5% 8.6% 13.3% 8.7% 8.3% services Increase availability of Fee-Based 0.0% 0.0% 2.0% 4.2% 5.4% 0.0% 2.5% 0.0% 6.7% 4.3% 8.3% services Work faster 20.0% 11.1% 11.1% 16.7% 13.5% 21.1% 5.0% 9.9% 20.0% 8.7% 25.0% Other 0.0% 0.0% 3.0% 0.0% 5.4% 10.5% 2.5% 2.5% 0.0% 4.3% 0.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Malawi? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Local newspapers 77.8% 89.5% 91.5% 87.5% 82.5% 89.5% 87.5% 80.7% 80.0% 73.9% 78.6% International newspapers* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.5% 1.2% 0.0% 0.0% 0.0% Local radio* 11.1% 68.4% 36.8% 41.7% 42.5% 10.5% 17.5% 32.5% 26.7% 26.1% 21.4% International radio 0.0% 0.0% 2.8% 4.2% 2.5% 10.5% 0.0% 2.4% 0.0% 4.3% 7.1% Local television 0.0% 5.3% 9.4% 8.3% 7.5% 0.0% 7.5% 12.0% 6.7% 8.7% 7.1% International television 22.2% 0.0% 3.8% 12.5% 10.0% 5.3% 10.0% 7.2% 6.7% 13.0% 0.0% Periodicals 0.0% 0.0% 5.7% 0.0% 2.5% 5.3% 7.5% 7.2% 13.3% 4.3% 7.1% Internet 77.8% 26.3% 44.3% 33.3% 30.0% 47.4% 42.5% 42.2% 53.3% 52.2% 50.0% Social media 0.0% 0.0% 2.8% 8.3% 10.0% 10.5% 2.5% 4.8% 0.0% 0.0% 7.1% Blogs* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 6.7% 0.0% 0.0% Mobile phones 0.0% 5.3% 0.9% 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% Other 11.1% 5.3% 0.9% 4.2% 5.0% 21.1% 5.0% 6.0% 6.7% 8.7% 7.1% *Significantly different between stakeholder groups 82 The World Bank Malawi Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other World Bank website 55.6% 31.6% 52.4% 37.5% 47.5% 57.9% 30.0% 35.3% 60.0% 56.5% 50.0% Direct contact with World Bank 44.4% 36.8% 22.9% 25.0% 20.0% 15.8% 32.5% 38.8% 26.7% 17.4% 14.3% e-newsletters* 44.4% 15.8% 24.8% 20.8% 22.5% 26.3% 42.5% 32.9% 6.7% 8.7% 42.9% Instant messaging 11.1% 10.5% 3.8% 4.2% 7.5% 0.0% 0.0% 2.4% 13.3% 8.7% 0.0% World Bank 11.1% 63.2% 39.0% 62.5% 45.0% 26.3% 35.0% 49.4% 53.3% 60.9% 35.7% seminars/workshops/conferences* World Bank Public Information 0.0% 0.0% 3.8% 0.0% 2.5% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Center World Bank publications and other 22.2% 15.8% 37.1% 37.5% 20.0% 47.4% 40.0% 27.1% 20.0% 34.8% 50.0% written materials Mobile phones 11.1% 10.5% 8.6% 8.3% 17.5% 0.0% 2.5% 7.1% 13.3% 0.0% 0.0% Social media 0.0% 15.8% 3.8% 0.0% 7.5% 0.0% 10.0% 3.5% 6.7% 0.0% 0.0% Blogs 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 1.9% 0.0% 7.5% 10.5% 0.0% 0.0% 0.0% 4.3% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Yes 22.2% 22.2% 15.3% 41.7% 5.6% 26.3% 13.5% 12.3% 30.8% 18.2% 21.4% No 77.8% 77.8% 84.7% 58.3% 94.4% 73.7% 86.5% 87.7% 69.2% 81.8% 78.6% *Significantly different between stakeholder groups Have you requested information from the World Bank on its activities in the past year?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Yes 44.4% 29.4% 19.8% 25.0% 5.6% 42.1% 13.9% 21.7% 35.7% 10.0% 15.4% No 55.6% 70.6% 80.2% 75.0% 94.4% 57.9% 86.1% 78.3% 64.3% 90.0% 84.6% *Significantly different between stakeholder groups 83 The World Bank Malawi Country Survey 2013 G. Communication and Information Sharing (continued) Were you able to obtain this information? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Yes 60.0% 80.0% 52.2% 85.7% 20.0% 77.8% 57.1% 43.3% 100.0% 33.3% 66.7% No 40.0% 20.0% 47.8% 14.3% 80.0% 22.2% 42.9% 56.7% 0.0% 66.7% 33.3% Do you have access to the Internet? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Yes 100.0% 100.0% 94.9% 100.0% 100.0% 100.0% 100.0% 97.6% 100.0% 100.0% 100.0% No 0.0% 0.0% 5.1% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Do you use/have used the World Bank website?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Yes 87.5% 47.1% 55.1% 92.0% 59.5% 89.5% 64.9% 66.7% 64.3% 73.9% 76.9% No 12.5% 52.9% 44.9% 8.0% 40.5% 10.5% 35.1% 33.3% 35.7% 26.1% 23.1% *Significantly different between stakeholder groups Which do you primarily use?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other The World Bank's country website 37.5% 58.3% 40.8% 13.0% 50.0% 16.7% 50.0% 57.6% 78.6% 37.5% 10.0% The World Bank's main website 62.5% 41.7% 59.2% 87.0% 50.0% 83.3% 50.0% 42.4% 21.4% 62.5% 90.0% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank website? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other High speed 87.5% 91.7% 76.3% 82.6% 93.3% 83.3% 82.4% 85.3% 84.6% 77.8% 88.9% Dial-up 12.5% 8.3% 23.8% 17.4% 6.7% 16.7% 17.6% 14.7% 15.4% 22.2% 11.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Academia/ Vice President/ Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Cabinet Parliamentarian Statutory Corporation Bank project Government Agency Private Bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more often than I did a few years 9 5.78 2.33 15 4.47 2.85 92 4.82 2.85 23 5.65 2.46 36 4.11 2.44 18 5.67 2.77 34 3.76 2.69 78 4.49 2.75 12 3.92 2.31 20 6.00 3.09 12 4.42 3.73 ago* I find the World Bank websites 8 7.50 1.20 9 6.00 2.29 65 6.91 2.28 21 7.90 2.12 33 5.85 2.93 18 6.89 1.71 25 6.76 2.26 60 6.28 2.47 13 6.08 2.60 17 7.29 2.14 9 7.78 2.44 easy to navigate I find the information on the 8 8.13 1.64 9 7.33 1.80 65 7.92 1.86 22 8.45 1.18 32 6.25 3.05 18 7.22 1.66 25 7.76 1.45 56 7.27 2.26 12 6.83 2.41 17 7.76 2.17 9 8.33 1.87 World Bank’s websites useful* When I need information from the World Bank I know how to 9 7.56 2.07 13 5.77 3.24 84 6.21 3.17 24 8.04 2.10 34 5.09 3.11 19 6.63 2.85 30 5.83 2.82 71 5.15 2.98 11 5.82 3.40 19 5.37 2.93 12 5.42 4.19 find it* The World Bank is responsive to my information requests and 8 7.25 1.83 10 5.90 2.42 68 6.35 2.78 24 7.17 2.18 29 5.66 2.77 15 7.73 1.83 18 5.89 2.05 54 5.41 2.74 9 5.00 3.39 15 5.40 2.95 8 5.25 3.41 inquiries* *Significantly different between stakeholder groups 84 The World Bank Malawi Country Survey 2013 H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ Percentage of Respondents President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Yes 80.0% 64.7% 78.0% 87.5% 73.7% 83.3% 39.5% 34.5% 64.3% 38.1% 57.1% No 20.0% 35.3% 22.0% 12.5% 26.3% 16.7% 60.5% 65.5% 35.7% 61.9% 42.9% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Malawi? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Vice Office of Ministerial Dep/ Contractor on Local Multilateral Financial Sector/ Research institute/ (Responses Combined) President/Cabinet Parliamentarian Statutory Corporation Bank project Gov. Agency Private Bank CSO Media Think tank Other Observer* 0.0% 47.4% 18.3% 0.0% 18.4% 11.1% 42.1% 41.5% 35.7% 27.3% 28.6% Use World Bank reports/data* 30.0% 26.3% 27.9% 17.4% 31.6% 33.3% 21.1% 42.7% 28.6% 45.5% 0.0% Engage in World Bank related/sponsored 80.0% 42.1% 59.6% 43.5% 60.5% 22.2% 44.7% 23.2% 21.4% 36.4% 42.9% events/activities* Collaborate as part of my 20.0% 21.1% 36.5% 56.5% 28.9% 83.3% 15.8% 17.1% 35.7% 13.6% 57.1% professional duties* Use World Bank website for 40.0% 26.3% 18.3% 30.4% 15.8% 22.2% 23.7% 41.5% 28.6% 45.5% 14.3% information, data, research, etc.* *Significantly different between stakeholder groups 85 The World Bank Malawi Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Malawi In general, would you say that Malawi is headed in...? City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region The right direction 55.6% 77.4% 57.8% 50.0% The wrong direction 19.3% 9.7% 20.0% 20.5% Not sure 25.1% 12.9% 22.2% 29.5% Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important development priorities in Malawi? (Choose no more than THREE) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Social protection 12.9% 9.4% 20.5% 15.6% Transport 15.4% 15.6% 6.8% 17.8% Food security* 35.0% 40.6% 54.5% 66.7% Global/regional integration 0.7% 0.0% 0.0% 0.0% Gender equity 4.2% 0.0% 2.3% 0.0% Enhancing environment for private sector 13.6% 15.6% 11.4% 11.1% development and foreign direct investment Trade and exports 18.2% 12.5% 11.4% 11.1% Anti corruption 9.8% 3.1% 4.5% 4.4% Job creation/employment 14.0% 21.9% 15.9% 4.4% Rural development* 5.9% 15.6% 15.9% 20.0% Basic infrastructure 4.5% 6.3% 4.5% 2.2% Urban development 1.0% 0.0% 0.0% 0.0% Environmental sustainability 3.8% 3.1% 4.5% 2.2% Education 31.8% 37.5% 27.3% 35.6% Poverty reduction 19.2% 31.3% 22.7% 22.2% Energy* 22.7% 18.8% 6.8% 8.9% Public sector governance/ reform 22.4% 21.9% 13.6% 11.1% Climate change and disaster management 2.1% 3.1% 0.0% 4.4% Agricultural development/commercialization 23.1% 18.8% 31.8% 22.2% Water and sanitation 4.9% 0.0% 2.3% 0.0% Accountability 6.6% 0.0% 4.5% 0.0% Economic growth 14.3% 12.5% 20.5% 22.2% Regulatory framework 0.3% 0.0% 0.0% 0.0% HIV and nutrition 4.5% 3.1% 2.3% 6.7% Financial markets 0.3% 0.0% 0.0% 0.0% Natural resource management 3.8% 6.3% 6.8% 8.9% Information and communications technology 2.1% 3.1% 4.5% 2.2% *Significantly different between locations 86 The World Bank Malawi Country Survey 2013 A. General Issues facing Malawi (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Malawi? (Choose no more than THREE) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Water and sanitation 4.4% 3.3% 7.1% 6.8% Economic growth 34.8% 43.3% 33.3% 43.2% Climate change and disaster management 1.1% 3.3% 2.4% 0.0% Global/regional integration 0.7% 0.0% 2.4% 0.0% Gender equity 5.6% 3.3% 0.0% 0.0% Rural development 27.0% 23.3% 31.0% 31.8% Urban development* 0.0% 0.0% 0.0% 2.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% Basic infrastructure 4.1% 6.7% 4.8% 0.0% Social protection* 8.1% 10.0% 14.3% 29.5% Transport 13.7% 20.0% 11.9% 9.1% Accountability 6.7% 0.0% 4.8% 4.5% HIV and nutrition 0.7% 0.0% 2.4% 4.5% Information and communications technology 1.1% 0.0% 2.4% 6.8% Anti corruption 8.5% 10.0% 9.5% 2.3% Enhancing environment for private sector 10.0% 10.0% 7.1% 2.3% development and foreign direct investment Education 40.4% 43.3% 33.3% 34.1% Energy 5.9% 6.7% 7.1% 9.1% Public sector governance/ reform 15.9% 6.7% 16.7% 15.9% Natural resource management 2.2% 3.3% 4.8% 2.3% Environmental sustainability 2.2% 0.0% 0.0% 0.0% Agricultural development/commercialization 40.7% 40.0% 57.1% 40.9% Job creation/employment 28.9% 36.7% 14.3% 20.5% Financial markets 1.1% 0.0% 2.4% 0.0% Trade and exports 14.8% 20.0% 9.5% 4.5% Food security 20.0% 10.0% 21.4% 27.3% *Significantly different between locations 87 The World Bank Malawi Country Survey 2013 A. General Issues facing Malawi (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Malawi? (Choose no more than THREE) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Energy 45.0% 55.2% 39.0% 47.7% Gender equity 1.9% 0.0% 0.0% 0.0% Social protection 2.2% 3.4% 7.3% 6.8% Global/regional integration 3.0% 3.4% 2.4% 4.5% Climate change and disaster management 1.1% 0.0% 2.4% 0.0% Anti corruption 8.2% 6.9% 4.9% 4.5% Rural development 10.8% 13.8% 19.5% 18.2% Urban development 1.5% 0.0% 0.0% 0.0% Water and sanitation 1.5% 0.0% 2.4% 0.0% Education 21.9% 31.0% 29.3% 18.2% Information and communications technology 4.8% 3.4% 0.0% 6.8% Regulatory framework 3.0% 3.4% 0.0% 0.0% HIV and nutrition 0.7% 0.0% 0.0% 2.3% Trade and exports 52.4% 41.4% 48.8% 50.0% Public sector governance/ reform 21.9% 24.1% 14.6% 13.6% Enhancing environment for private sector 24.2% 17.2% 14.6% 13.6% development and foreign direct investment Job creation/employment 16.0% 27.6% 19.5% 15.9% Agricultural development/commercialization 40.1% 37.9% 43.9% 47.7% Food security 5.6% 3.4% 12.2% 11.4% Transport 13.4% 13.8% 19.5% 18.2% Natural resource management 8.9% 3.4% 12.2% 9.1% Environmental sustainability 1.5% 0.0% 0.0% 0.0% Basic infrastructure 5.2% 6.9% 4.9% 9.1% Accountability 2.2% 3.4% 0.0% 2.3% Financial markets 1.5% 0.0% 0.0% 0.0% When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieve in Malawi? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Better employment opportunities for young people 15.9% 14.8% 21.6% 14.0% Better employment opportunities for women 4.4% 3.7% 5.4% 7.0% Greater access to micro-finance for the poor 15.9% 18.5% 18.9% 20.9% Greater voice and participation for citizens to help 20.2% 37.0% 21.6% 20.9% ensure greater accountability Greater access to health and nutrition for citizens 5.2% 3.7% 2.7% 9.3% Better entrepreneurial opportunities 29.8% 40.7% 35.1% 30.2% A growing middle class 15.1% 11.1% 5.4% 7.0% Better opportunity for the poor who live in rural areas 11.5% 3.7% 16.2% 7.0% Better opportunity for the poor who live in urban 1.2% 0.0% 0.0% 4.7% areas Consistent economic growth 22.6% 22.2% 10.8% 32.6% More effective risk management 0.8% 0.0% 0.0% 2.3% Greater equity of fiscal policy 6.7% 3.7% 5.4% 0.0% Education and training that better ensure job 34.5% 25.9% 37.8% 25.6% opportunity Better quality public services 16.7% 14.8% 13.5% 14.0% Other 1.2% 0.0% 2.7% 4.7% 88 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank Which best represents your geographic location? Town and City (Blantyre, Zomba, District - Northern District – District – Lilongwe, Mzuzu) region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 290 6.66 2.13 32 5.88 2.17 44 6.36 2.14 44 6.93 1.62 Bank in Malawi? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 277 6.26 1.83 31 6.90 2.09 44 6.16 1.82 45 6.78 2.02 Bank’s effectiveness in Malawi? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Malawi solve its most 250 6.59 1.84 25 6.28 2.26 40 6.23 2.08 42 6.31 2.23 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Malawi? (Choose no more than THREE) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Social protection 11.5% 12.5% 15.9% 11.1% Public sector governance/ reform 37.2% 37.5% 25.0% 20.0% Transport 17.7% 28.1% 15.9% 22.2% Poverty reduction 14.2% 18.8% 22.7% 11.1% Global/regional integration 0.3% 0.0% 0.0% 0.0% Gender equity 3.5% 0.0% 0.0% 0.0% Accountability 6.3% 3.1% 4.5% 0.0% Enhancing environment for private sector 17.0% 6.3% 9.1% 6.7% development and foreign direct investment Rural development* 14.2% 15.6% 25.0% 31.1% Water and sanitation 5.6% 9.4% 2.3% 0.0% Energy 21.9% 21.9% 15.9% 15.6% Job creation/employment 8.7% 12.5% 9.1% 8.9% Financial markets 1.4% 0.0% 0.0% 2.2% Urban development 1.0% 3.1% 0.0% 0.0% Environmental sustainability 3.5% 0.0% 4.5% 4.4% Education 35.4% 43.8% 47.7% 46.7% Food security* 11.1% 18.8% 15.9% 31.1% Climate change and disaster management 1.4% 3.1% 2.3% 0.0% Agricultural development/commercialization 27.8% 28.1% 31.8% 33.3% Trade and exports* 17.4% 3.1% 11.4% 2.2% Economic growth 17.0% 6.3% 13.6% 13.3% Regulatory framework 2.1% 0.0% 0.0% 2.2% HIV and nutrition 3.1% 6.3% 4.5% 6.7% Basic infrastructure 5.6% 3.1% 9.1% 4.4% Natural resource management 5.2% 3.1% 6.8% 4.4% Anti corruption 5.9% 6.3% 4.5% 2.2% Information and communications technology* 1.7% 9.4% 2.3% 11.1% *Significantly different between locations 89 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Malawi? Greatest Value City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Financial resources: investment lending* 35.2% 16.1% 16.2% 16.7% Financial resources: policy based lending / budget 34.1% 48.4% 56.8% 54.8% support to the Government* Mobilizing third party financial resources 1.5% 6.5% 0.0% 2.4% Technical assistance 8.0% 6.5% 16.2% 4.8% Policy advice 4.9% 6.5% 0.0% 0.0% Donor coordination 4.2% 6.5% 5.4% 4.8% Data 0.4% 0.0% 0.0% 0.0% Training/capacity building 9.5% 9.7% 5.4% 16.7% Studies/analyses 1.1% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.8% 0.0% 0.0% 0.0% Other 0.4% 0.0% 0.0% 0.0% *Significantly different between locations nd 2 Greatest Value City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Financial resources: investment lending 12.2% 9.7% 7.9% 22.0% Financial resources: policy based lending / budget 17.1% 19.4% 18.4% 12.2% support to the Government Mobilizing third party financial resources 6.5% 3.2% 7.9% 4.9% Technical assistance 17.9% 9.7% 18.4% 19.5% Policy advice 11.8% 9.7% 13.2% 2.4% Donor coordination* 6.8% 22.6% 7.9% 19.5% Data 2.3% 0.0% 2.6% 0.0% Training/capacity building 16.3% 19.4% 18.4% 9.8% Studies/analyses 4.2% 3.2% 0.0% 4.9% Convening/facilitating 1.1% 0.0% 5.3% 0.0% Linkage to non-Bank expertise 2.3% 3.2% 0.0% 4.9% Other 1.5% 0.0% 0.0% 0.0% *Significantly different between locations Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Malawi? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Staff too inaccessible* 4.4% 23.3% 10.0% 15.9% Not exploring alternative policy options* 8.8% 23.3% 10.0% 0.0% Not adequately sensitive to political/social realities in 29.9% 20.0% 25.0% 20.5% Malawi Not enough public disclosure of its work 16.1% 30.0% 25.0% 18.2% Arrogant in its approach 3.6% 6.7% 7.5% 4.5% Not aligned with country priorities 8.4% 6.7% 7.5% 11.4% The credibility of its knowledge/data 0.4% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and reform 12.8% 10.0% 12.5% 4.5% efforts in the country Too influenced by developed countries* 31.4% 26.7% 17.5% 45.5% Imposing technocratic solutions without regard to 15.7% 6.7% 10.0% 13.6% political realities World Bank processes too slow and complex 20.8% 16.7% 27.5% 18.2% Too bureaucratic in its operational policies and 19.3% 20.0% 20.0% 22.7% procedures Not aligned with other donors’ work 1.1% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 12.4% 6.7% 5.0% 9.1% Not client focused 3.6% 0.0% 7.5% 0.0% Other 3.6% 0.0% 5.0% 4.5% *Significantly different between locations 90 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in Malawi? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Capacity development 44.9% 56.3% 52.3% 53.3% Policy based lending / budget support to the 43.5% 50.0% 52.3% 62.2% Government Knowledge products/services 9.8% 3.1% 6.8% 4.4% Investment lending 50.5% 62.5% 52.3% 37.8% Technical assistance 33.3% 21.9% 20.5% 28.9% Trust Fund management 3.2% 0.0% 4.5% 2.2% Other 2.5% 0.0% 2.3% 0.0% Don’t know 4.2% 0.0% 2.3% 2.2% Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development 272 8.18 1.82 28 8.21 1.73 41 8.63 1.80 42 7.93 2.15 agenda as related to “global public goods?” (1-To no degree at all, 10-To a very significant degree) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region NGOs 31.5% 28.1% 22.7% 26.7% Local Government* 36.3% 71.9% 70.5% 68.9% Beneficiaries 19.0% 18.8% 22.7% 11.1% Private sector* 46.4% 21.9% 18.2% 20.0% Community Based Organizations (CBOs) 10.4% 15.6% 18.2% 17.8% Donor community 9.3% 3.1% 4.5% 6.7% Foundations 0.0% 0.0% 0.0% 0.0% Academia/think tanks/research institutes 22.1% 12.5% 15.9% 17.8% Parliament 7.3% 9.4% 11.4% 13.3% Media 7.3% 12.5% 4.5% 11.1% Faith based organizations 5.2% 0.0% 2.3% 2.2% Other 2.4% 0.0% 4.5% 0.0% *Significantly different between locations 91 The World Bank Malawi Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 281 7.56 1.86 32 7.41 2.06 42 7.24 2.02 44 8.02 1.97 role in development in Malawi The World Bank’s work is aligned with what I 277 6.65 2.22 32 6.78 2.00 42 6.62 2.26 42 6.57 2.39 consider the development priorities for Malawi The World Bank supports programs and strategies 276 6.64 1.99 32 6.78 2.37 41 6.51 2.24 44 7.02 2.22 that are realistic for Malawi The World Bank treats clients and stakeholders in 253 6.85 2.16 29 6.48 2.60 35 6.31 2.03 42 6.69 2.43 Malawi with respect To what extent is the World Bank an effective development partner in Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 263 6.44 1.97 31 6.90 2.20 39 6.46 1.89 44 6.70 1.94 Flexibility (in terms of the World Bank’s products 258 5.41 2.16 29 4.76 2.15 36 4.69 2.20 41 5.44 1.84 and services) Flexibility (in terms of changing country 264 5.47 2.02 28 5.00 2.34 38 5.24 1.98 40 5.48 2.03 circumstances) Being inclusive 258 5.86 1.99 28 5.57 2.54 36 5.72 2.19 37 5.97 2.34 Openness 265 6.62 2.28 32 6.09 2.44 37 6.24 2.55 41 6.68 2.58 Staff accessibility* 249 6.02 2.43 27 4.07 2.51 38 5.68 2.56 39 4.87 2.58 Straightforwardness and honesty 251 6.82 2.23 29 6.24 2.46 36 6.75 2.32 41 6.93 2.55 Collaboration with groups outside of the 249 5.86 2.23 27 5.85 2.05 37 7.16 2.27 42 6.21 2.56 Government* Collaboration with the Government 274 8.26 1.53 32 8.38 1.56 40 7.83 1.85 44 8.32 1.91 Collaboration with other donors 248 8.29 1.57 29 8.55 1.90 36 8.06 2.10 43 8.65 1.59 The speed in which it gets things accomplished on 254 5.71 1.99 28 5.89 2.22 37 6.08 2.06 40 6.20 2.31 the ground Follow through over time 232 6.42 2.02 25 7.12 1.90 35 6.80 2.27 34 6.29 2.14 *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which TWO of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region The World Bank works too slowly 15.4% 16.7% 14.3% 13.3% The Government works inefficiently 34.4% 33.3% 28.6% 40.0% There is not an adequate level of citizen/civil society 27.7% 40.0% 33.3% 13.3% participation Poor donor coordination 4.6% 6.7% 2.4% 6.7% The World Bank does not do adequate follow 4.2% 3.3% 4.8% 4.4% through/follow-up Lack of/inadequate levels of capacity in Government* 32.6% 23.3% 16.7% 15.6% Political pressures and obstacles 18.9% 23.3% 21.4% 22.2% Reforms are not well thought out in light of country 34.4% 26.7% 38.1% 42.2% challenges The World Bank is not sensitive enough to 22.1% 26.7% 35.7% 37.8% political/social realities on the ground Other 0.7% 0.0% 0.0% 0.0% 92 The World Bank Malawi Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 221 5.58 2.32 26 5.38 2.59 38 6.45 2.45 35 5.46 2.49 Information and communications technology 211 6.05 1.98 26 5.92 2.08 36 6.58 1.99 33 6.36 2.09 Transport 235 6.22 2.06 24 6.13 2.05 38 6.39 2.55 38 6.50 2.06 Accountability 244 6.82 2.07 26 7.00 2.35 38 7.71 2.19 38 7.08 2.17 Urban development 229 5.52 1.97 22 5.73 2.07 35 6.49 1.85 36 5.36 2.37 Environmental sustainability 230 6.30 2.02 25 6.20 2.31 38 6.95 2.03 36 6.69 2.25 Regulatory framework 226 6.75 1.86 21 6.38 1.75 33 6.85 2.11 32 6.28 1.90 Basic infrastructure 234 6.32 2.08 27 6.59 2.27 39 6.67 2.11 38 6.79 1.97 HIV and nutrition 219 6.49 2.12 26 6.62 2.30 35 6.60 1.90 38 6.79 2.00 Poverty reduction 253 6.56 2.07 29 6.72 2.25 42 6.40 2.44 40 7.10 2.35 Gender equity* 218 6.06 1.93 23 5.65 2.35 38 6.84 2.26 35 6.77 2.00 Enhancing environment for private sector 225 6.12 2.14 22 5.36 2.36 34 6.35 2.51 34 6.29 2.04 development and foreign direct investment Water and sanitation 242 7.02 1.91 27 7.04 2.07 35 6.80 1.95 37 6.70 1.88 Trade and exports 221 5.75 2.02 21 5.00 1.84 36 5.53 2.25 33 5.67 1.87 Economic growth 255 6.47 1.99 27 6.89 2.15 41 6.32 2.32 40 6.98 2.04 Energy 231 6.08 2.13 24 5.71 2.63 36 6.25 2.27 36 6.06 2.32 Public sector governance/ reform 256 6.73 2.10 27 6.63 2.40 39 6.92 2.45 39 7.38 2.03 Job creation/employment 243 4.66 1.93 28 4.18 2.00 35 4.91 2.43 35 5.40 2.21 Financial markets 212 5.40 2.15 22 5.27 2.37 33 5.64 2.12 29 5.93 2.12 Rural development* 250 6.01 2.18 28 6.54 2.22 41 6.78 2.24 39 6.82 2.33 Global/regional integration 218 6.02 1.94 24 6.83 2.28 36 6.64 2.18 32 6.50 2.37 Food security 248 6.58 1.97 28 7.29 1.70 40 6.80 2.05 40 7.35 2.15 Education* 251 6.82 2.00 31 7.71 1.94 41 7.24 2.09 40 7.53 1.81 Social protection 239 6.51 2.15 27 6.96 2.26 41 6.63 1.96 40 6.80 2.47 Climate change and disaster management 226 6.10 1.84 24 5.75 2.45 39 6.54 2.19 37 6.54 2.38 Agricultural development/commercialization 243 6.15 2.15 26 6.23 2.16 38 6.47 2.32 39 6.23 2.58 Natural resource management 220 5.22 2.25 19 4.32 2.65 35 5.37 2.64 35 4.91 2.12 *Significantly different between locations Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve development results in Malawi? 274 6.69 1.66 30 7.13 1.87 45 6.62 1.81 43 7.21 1.90 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Malawi? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the 266 5.99 1.98 27 6.33 2.15 40 5.95 1.71 43 6.19 1.92 needs of Malawi The World Bank meets Malawi’s needs for 256 6.09 1.96 27 6.15 2.30 42 6.14 1.70 41 6.34 2.16 knowledge services 93 The World Bank Malawi Country Survey 2013 D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do?* City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Weekly 6.3% 0.0% 4.4% 0.0% Monthly 15.8% 19.4% 6.7% 4.4% A few times a year 33.3% 12.9% 35.6% 40.0% Rarely 31.6% 48.4% 31.1% 33.3% Never 13.0% 19.4% 22.2% 22.2% *Significantly different between locations When thinking about the development challenges in Malawi, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Public sector governance/ reform* 38.9% 58.1% 33.3% 26.7% Gender equity 3.1% 0.0% 0.0% 0.0% Enhancing environment for private sector 22.6% 12.9% 17.8% 15.6% development and foreign direct investment Water and sanitation* 5.9% 12.9% 0.0% 0.0% Trade and exports 21.2% 12.9% 15.6% 20.0% Energy 22.6% 29.0% 20.0% 22.2% Social protection 8.3% 6.5% 11.1% 8.9% Climate change and disaster management 2.4% 0.0% 8.9% 2.2% Poverty reduction 15.6% 9.7% 26.7% 15.6% Anti corruption 7.6% 12.9% 8.9% 4.4% Financial markets 1.4% 0.0% 0.0% 2.2% Urban development 3.8% 0.0% 0.0% 2.2% Accountability 3.1% 0.0% 4.4% 0.0% Education* 26.4% 25.8% 33.3% 46.7% Global/regional integration 1.0% 3.2% 2.2% 0.0% Information and communications technology* 4.5% 0.0% 0.0% 11.1% Transport 10.1% 12.9% 13.3% 11.1% Agricultural development/commercialization 25.0% 29.0% 26.7% 31.1% Natural resource management 9.4% 6.5% 4.4% 4.4% Job creation/employment 10.8% 3.2% 8.9% 6.7% Economic growth 20.5% 9.7% 17.8% 11.1% Rural development 14.6% 19.4% 13.3% 20.0% Food security* 8.0% 16.1% 22.2% 20.0% Environmental sustainability 3.1% 3.2% 4.4% 8.9% Regulatory framework 1.0% 0.0% 0.0% 0.0% Basic infrastructure 3.5% 6.5% 2.2% 2.2% HIV and nutrition 2.8% 9.7% 2.2% 6.7% *Significantly different between locations In Malawi, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills 266 5.86 2.28 29 5.17 2.35 39 5.36 2.11 38 6.21 2.12 Contributing to good policy making 266 6.56 1.96 31 6.19 1.99 39 6.41 2.07 38 6.63 2.02 Providing support for program implementation 265 7.03 1.94 30 7.13 1.68 41 6.95 2.10 39 7.69 1.72 94 The World Bank Malawi Country Survey 2013 D. The World Bank’s Knowledge (continued) In Malawi, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD Are timely 245 5.74 2.13 26 5.35 1.92 37 5.22 2.27 37 5.86 2.02 Include appropriate level of stakeholder 255 5.89 2.16 28 6.11 2.22 38 5.66 2.42 36 6.31 2.56 involvement during preparation Are relevant to Malawi’s development priorities 264 6.42 2.10 30 7.10 2.14 39 6.18 2.42 40 7.05 2.21 Provide feasible recommendations 253 6.31 2.00 27 6.67 2.13 36 6.17 2.31 39 7.05 1.82 Are accessible (well written and easy to 255 6.37 2.32 28 6.18 2.47 35 5.54 2.23 39 5.82 2.47 understand) Are source of relevant information on global good 257 7.21 2.07 28 7.50 2.25 39 6.56 2.29 41 7.61 1.51 practices. Are useful in terms of the work you do 259 6.95 2.28 30 6.27 2.50 38 6.87 2.44 40 7.65 2.03 Are adequately disseminated 251 5.45 2.36 29 4.69 2.05 39 5.08 1.84 39 5.44 2.44 Are translated enough into local language 232 3.39 2.26 26 2.69 1.95 34 3.32 2.04 38 3.47 2.17 Are adaptable to Malawi’s specific development 264 5.50 2.20 30 5.70 2.48 39 5.03 2.35 40 5.68 2.07 challenges and country circumstances Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 272 6.60 1.74 30 7.10 1.83 42 6.40 1.98 41 7.05 1.73 activities make to development results in Malawi? Overall, how would you rate the technical quality of 263 7.16 1.84 30 7.37 2.03 42 6.86 1.96 40 7.73 1.54 the World Bank's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 240 5.49 2.26 29 4.76 2.67 40 5.00 2.52 41 5.90 2.21 The World Bank effectively monitors and evaluates 258 7.38 1.94 30 7.17 2.31 42 7.45 1.77 43 7.51 2.09 the projects and programs it supports The World Bank's approvals and reviews are done 242 5.83 2.21 30 5.53 2.64 40 5.25 2.24 40 5.60 2.27 in a timely fashion The World Bank's “Safeguard Policy” requirements 194 6.25 2.08 27 6.15 1.94 37 5.65 2.39 38 6.32 2.23 are reasonable The World Bank’s conditions on its lending are 235 5.61 2.28 25 5.12 2.65 38 5.13 2.37 36 5.19 2.21 reasonable Working with the World Bank increases Malawi's 272 7.31 1.79 31 7.58 2.09 42 6.86 2.15 44 7.61 1.86 institutional capacity The World Bank ensures consistency and 203 6.39 2.01 20 6.25 2.67 31 5.52 2.19 29 6.66 1.99 continuity through staff changes The World Bank's teams and visits are well 220 6.91 1.99 25 6.92 2.34 38 6.39 2.47 37 7.27 2.46 coordinated Where country systems are adequate, the World 215 6.84 2.26 26 6.92 2.40 38 6.84 2.24 39 6.74 2.61 Bank makes appropriate use of them The World Bank provides effective implementation 250 7.24 1.91 29 7.24 2.31 41 7.32 2.11 43 7.53 2.04 support 95 The World Bank Malawi Country Survey 2013 F. The Future Role of the World Bank in Malawi Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Malawi’s development in the 279 8.80 1.49 32 8.69 1.20 39 8.79 1.66 44 8.70 1.71 near future? (1-Not a significant role at all, 10- Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Malawi? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Improve the quality of its experts as related to 32.1% 30.0% 34.1% 39.5% Malawi’s specific challenges Reduce the complexity of obtaining World Bank 44.4% 73.3% 46.3% 41.9% financing* Focus primarily on advocacy issues 3.2% 3.3% 2.4% 7.0% Improve the competitiveness of its financing 9.7% 6.7% 19.5% 2.3% compared to markets Reach out more to groups outside of government 52.0% 40.0% 46.3% 41.9% Ensure greater selectivity in its work 4.0% 3.3% 0.0% 4.7% Provide more adequate data/knowledge/statistics/figures on Malawi’s 10.1% 6.7% 9.8% 11.6% economy Offer more innovative financial products 14.1% 13.3% 12.2% 16.3% Offer more innovative knowledge services 10.5% 6.7% 7.3% 16.3% Increase availability of Fee-Based services 2.2% 3.3% 2.4% 2.3% Work faster 12.3% 10.0% 12.2% 14.0% Other 3.2% 0.0% 2.4% 2.3% *Significantly different between locations G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Malawi? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Local newspapers 84.9% 96.9% 83.7% 88.6% International newspapers 1.1% 0.0% 2.3% 0.0% Local radio* 28.2% 50.0% 46.5% 47.7% International radio 3.5% 0.0% 0.0% 0.0% Local television 8.1% 9.4% 2.3% 13.6% International television 7.4% 3.1% 4.7% 4.5% Periodicals 6.7% 3.1% 7.0% 0.0% Internet 45.1% 34.4% 32.6% 34.1% Social media 4.9% 3.1% 7.0% 2.3% Blogs 0.7% 0.0% 0.0% 0.0% Mobile phones 0.4% 0.0% 2.3% 2.3% Instant messaging 0.4% 0.0% 0.0% 2.3% Other 5.6% 0.0% 9.3% 2.3% *Significantly different between locations 96 The World Bank Malawi Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region World Bank website 45.5% 62.5% 41.9% 43.2% Direct contact with World Bank 29.4% 28.1% 20.9% 15.9% e-newsletters 28.3% 15.6% 18.6% 29.5% Instant messaging 3.8% 0.0% 9.3% 6.8% World Bank seminars/workshops/conferences 42.7% 43.8% 53.5% 52.3% World Bank Public Information Center 1.4% 0.0% 4.7% 0.0% World Bank publications and other written materials 34.3% 28.1% 18.6% 34.1% Mobile phones* 4.9% 18.8% 11.6% 6.8% Social media* 4.2% 0.0% 14.0% 6.8% Blogs* 0.0% 3.1% 0.0% 0.0% Other 2.1% 0.0% 2.3% 2.3% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Yes 19.5% 14.8% 16.7% 9.3% No 80.5% 85.2% 83.3% 90.7% Have you requested information from the World Bank on its activities in the past year? City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Yes 24.0% 10.3% 18.6% 9.8% No 76.0% 89.7% 81.4% 90.2% Were you able to obtain this information? City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Yes 62.5% 33.3% 42.9% 40.0% No 37.5% 66.7% 57.1% 60.0% Do you have access to the Internet?* City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Yes 99.3% 85.7% 97.7% 100.0% No 0.7% 14.3% 2.3% 0.0% *Significantly different between locations Do you use/have used the World Bank website?* City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Yes 71.7% 36.7% 53.5% 50.0% No 28.3% 63.3% 46.5% 50.0% *Significantly different between locations Which do you primarily use?* City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region The World Bank's country website 35.3% 75.0% 59.4% 69.2% The World Bank's main website 64.7% 25.0% 40.6% 30.8% *Significantly different between locations Which Internet connection do you use primarily when visiting a World Bank website? City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region High speed 84.2% 87.5% 76.5% 79.3% Dial-up 15.8% 12.5% 23.5% 20.7% 97 The World Bank Malawi Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? City (Blantyre, Zomba, Town and District – District – Lilongwe, Mzuzu) District - Northern region Central region Southern region N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more often than I did 241 5.04 2.83 25 2.96 2.13 36 4.22 2.36 36 3.72 2.72 a few years ago* I find the World Bank websites easy to navigate* 197 7.12 2.19 16 5.38 2.73 28 5.54 2.74 27 5.78 2.52 I find the information on the World Bank’s websites 194 7.70 1.89 17 6.65 2.94 27 7.56 2.15 25 6.40 2.84 useful* When I need information from the World Bank I 229 6.13 3.04 20 4.75 3.35 31 5.77 2.99 35 4.57 3.02 know how to find it* The World Bank is responsive to my information 179 6.25 2.64 15 5.40 3.11 27 5.81 2.51 27 4.78 2.82 requests and inquiries* *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? City (Blantyre, Zomba, Town and District – District – Percentage of Respondents Lilongwe, Mzuzu) District - Northern region Central region Southern region Yes 61.6% 45.2% 75.6% 64.3% No 38.4% 54.8% 24.4% 35.7% Which of the following describes most of your exposure to the World Bank in Malawi? (Choose no more than TWO) Percentage of Respondents City (Blantyre, Zomba, Town and District – District – (Responses Combined) Lilongwe, Mzuzu) District - Northern region Central region Southern region Observer 27.1% 33.3% 20.5% 31.8% Use World Bank reports/data 29.9% 33.3% 22.7% 40.9% Engage in World Bank related/sponsored 40.1% 46.7% 61.4% 50.0% events/activities* Collaborate as part of my professional duties 34.2% 23.3% 31.8% 20.5% Use World Bank website for information, data, 28.5% 20.0% 22.7% 18.2% research, etc. *Significantly different between locations 98 The World Bank Malawi Country Survey 2013 Appendix D: Responses to All Questions by Year1 FY ’06 Response Number = 347  FY’ 10 Response Number=372  FY ’13 Response Number = 427 B. Overall Attitudes toward the World Bank year FY 2006 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 337 6.23 2.08 361 6.51 2.13 425 6.60 2.10 World Bank in Malawi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY13 and FY06 country surveys year FY 2006 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in Malawi?^ 320 6.26 2.27 338 6.98 2.00 412 6.38 1.90 (1-Not effective at all, 10-Very effective) ^Significantly different between FY13 and FY10 country surveys To what extent do you agree with the following statements about the World Bank’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) year FY 2006 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a 334 7.31 2.26 357 7.62 2.01 414 7.57 1.91 relevant role in development in Malawi The World Bank’s work is aligned with what I consider the development priorities 313 6.35 2.44 352 6.78 2.24 408 6.67 2.22 for Malawi The World Bank supports programs and 312 5.52 2.47 345 6.43 2.28 408 6.71 2.07 strategies that are realistic for Malawi* The World Bank treats clients and 297 6.27 2.47 327 7.09 2.27 373 6.79 2.22 stakeholders in Malawi with respect* *Significantly different between FY13 and FY06 country surveys To what extent is the World Bank an effective development partner in Malawi in terms of each of the following? (1-To no degree at all, 10- To a very significant degree) year FY 2006 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Flexibility (in terms of changing country 150 5.41 2.74 168 6.23 2.70 384 5.44 2.05 circumstances)^ Staff accessibility^ 291 6.03 2.63 312 6.26 2.54 368 5.74 2.52 Straightforwardness and honesty^ 291 6.90 2.84 307 7.39 2.60 372 6.80 2.29 ^Significantly different between FY13 and FY10 country surveys 1 Only those questions that were asked in the FY ’06, FY’ 10 and FY ’13 country surveys, with similar response scales/options, are presented. 99 The World Bank Malawi Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) year FY 2006 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Anti corruption*^ 293 6.49 2.51 306 6.22 2.68 333 5.69 2.39 Urban development* 269 5.26 2.50 302 5.47 2.45 333 5.64 2.02 Environmental sustainability 282 6.34 2.64 305 6.54 2.51 340 6.42 2.05 Regulatory framework*^ 276 6.35 2.32 303 6.23 2.23 324 6.73 1.88 Basic infrastructure*^ 296 6.86 2.38 318 7.14 2.36 352 6.49 2.09 HIV and nutrition^ 306 6.18 2.34 333 6.60 2.09 Poverty reduction 314 6.63 2.37 334 6.59 2.19 379 6.66 2.15 Gender equity 273 5.97 2.50 300 5.99 2.49 326 6.24 2.05 Enhancing environment for private sector development and foreign direct 288 5.94 2.45 314 5.80 2.41 328 6.18 2.19 investment^ Economic growth* 295 6.91 2.36 334 6.77 2.18 378 6.57 2.05 Public sector governance/ reform^ 291 6.60 2.38 310 6.47 2.28 374 6.84 2.15 Global/regional integration* 271 5.73 2.56 299 6.39 2.42 318 6.25 2.06 Education 294 7.15 2.51 328 7.16 2.30 377 7.06 2.00 Social protection*^ 262 5.66 2.46 291 6.01 2.40 358 6.65 2.18 Climate change and disaster 300 5.80 2.74 338 6.24 2.01 management^ Agricultural 306 6.96 2.41 327 7.27 2.20 361 6.27 2.23 development/commercialization*^ Natural resource management*^ 276 6.12 2.35 309 6.50 2.37 319 5.18 2.32 *Significantly different between FY13 and FY06 country surveys ^Significantly different between FY13 and FY10 country surveys D. The World Bank’s Knowledge In Malawi, to what extent do you believe that the World Bank's knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2006 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Are source of relevant information on 299 7.37 2.33 311 7.45 2.23 380 7.25 2.06 global good practices. Are useful in terms of the work you do*^ 297 8.11 1.93 307 8.34 1.84 382 7.02 2.29 Are adaptable to Malawi’s specific development challenges and country 304 6.17 2.35 323 6.74 2.16 388 5.57 2.25 circumstances*^ *Significantly different between FY13 and FY06 country surveys ^Significantly different between FY13 and FY10 country surveys E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree; 10-Strongly agree) year FY 2006 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly^ 142 5.62 2.58 162 6.43 2.67 363 5.50 2.35 The World Bank effectively monitors and evaluates the projects and programs it 149 7.15 2.15 172 8.22 1.91 388 7.41 1.95 supports^ The World Bank’s conditions on its lending 299 5.56 2.74 308 6.07 2.65 347 5.52 2.32 are reasonable^ Working with the World Bank increases 142 6.76 2.46 162 7.52 2.28 403 7.35 1.87 Malawi's institutional capacity* *Significantly different between FY13 and FY06 country surveys ^Significantly different between FY13 and FY10 country surveys 100 The World Bank Malawi Country Survey 2013 G. Communication and Information Sharing Do you have access to the Internet?^ Percentage of Respondents FY 2010 FY 2013 Yes 91.1% 98.0% No 8.9% 2.0% ^Significantly different between FY13 and FY10 country surveys Do you use/have you used the World Bank website?*^ Percentage of Respondents FY 2006 FY 2010 FY 2013 Yes 48.6% 54.6% 65.5% No 51.4% 45.4% 34.5% *Significantly different between FY13 and FY06 country surveys ^Significantly different between FY13 and FY10 country surveys Which do you primarily use? Percentage of Respondents FY 2006 FY 2010 FY 2013 The World Bank's country website 36.9% 43.5% 43.7% The World Bank's main website 63.1% 56.5% 56.3% Please rate how much you agree with the following statements. (1-Strongly disagree; 10-Strongly agree) year FY 2010 FY 2013 N Mean SD N Mean SD I find the World Bank websites easy to 176 7.45 2.23 280 6.72 2.39 navigate^ I find the information on the World Bank’s 177 7.96 2.08 275 7.52 2.12 websites useful^ When I need information from the World 217 6.58 3.08 328 5.91 3.09 Bank I know how to find it^ The World Bank is responsive to my 192 6.59 2.89 259 6.07 2.69 information requests and inquiries ^Significantly different between FY13 and FY10 country surveys 101 The World Bank Malawi Country Survey 2013 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Malawi? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.81 6.73 6.61 5.70 6.34 6.42 6.10 6.69 6.22 6.68 6.32 6.49 Bank’s effectiveness in Malawi? To what extent do you believe the World Bank's staff is well prepared to help Malawi solve its most 6.14 6.73 6.74 5.86 6.45 6.70 6.44 6.63 6.38 6.81 6.33 7.04 complicated development challenges? Overall the World Bank currently plays a relevant 7.14 7.86 7.78 7.11 7.58 7.63 7.44 7.79 7.43 7.96 7.59 7.60 role in development in Malawi The World Bank’s work is aligned with what I 5.99 7.12 7.08 5.52 6.62 6.76 6.41 6.99 6.42 7.20 6.60 6.85 consider the development priorities for Malawi Responsiveness 5.99 6.90 6.74 6.04 6.59 6.50 6.44 6.71 6.42 6.86 6.52 6.67 Openness 5.96 6.99 6.82 5.93 6.38 7.02 6.40 6.81 6.45 6.89 6.56 6.63 Collaboration with groups outside of the 5.20 6.69 6.34 5.35 6.04 6.13 5.76 6.45 5.92 6.39 5.98 6.29 Government Collaboration with the Government 8.10 8.39 8.38 7.94 8.19 8.42 8.27 8.26 8.24 8.31 8.12 8.65 Collaboration with other donors 8.32 8.35 8.35 8.43 8.32 8.47 8.40 8.33 8.38 8.34 8.29 8.59 To what extent does the World Bank’s work help to 6.37 7.12 7.05 6.22 6.77 6.97 6.58 7.14 6.73 7.03 6.82 6.84 achieve development results in Malawi? The World Bank’s financial instruments meet the 5.39 6.49 6.37 5.33 6.06 6.18 5.80 6.48 5.90 6.51 6.08 6.16 needs of Malawi The World Bank meets Malawi’s needs for 5.80 6.38 6.39 5.58 6.05 6.46 6.02 6.37 6.07 6.40 6.10 6.38 knowledge services The World Bank's knowledge work and activities are adaptable to Malawi’s specific development 4.88 6.01 5.94 4.56 5.44 5.85 5.25 5.96 5.36 6.00 5.41 5.98 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank's knowledge work and 6.29 6.95 6.96 6.10 6.62 6.97 6.51 6.99 6.66 6.86 6.64 6.95 activities make to development results in Malawi? Overall, how would you rate the technical quality of 6.83 7.49 7.49 6.67 7.22 7.38 7.03 7.57 7.19 7.43 7.12 7.66 the World Bank's knowledge work and activities? Where country systems are adequate, the World 6.49 7.09 7.08 6.43 6.83 7.14 6.76 7.09 6.93 6.91 6.82 7.23 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 102 The World Bank Malawi Country Survey 2013 Appendix F: Malawi FY 2013 Questionnaire World Bank Country Survey FY13 – Malawi The World Bank is interested in gauging the views of clients and partners who are either involved in development in Malawi or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Malawi, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Malawi. The World Bank commissioned independent consultants to oversee the logistics of this effort in Malawi. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MALAWI A1. In general would you say that Malawi is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 103 The World Bank Malawi Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important development priorities in Malawi? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Poverty reduction assistance, Fertilizer Input Subsidy Program) 2 Transport (e.g., roads, bridges, transportation) 16 Energy Public sector governance/ reform (i.e., government 3 Food security 17 effectiveness, public financial management, public expenditure, fiscal system reform) 4 Global/regional integration 18 Climate change and disaster management 5 Gender equity 19 Agricultural development/commercialization Enhancing environment for private sector 6 20 Water and sanitation development and foreign direct investment 7 Trade and exports 21 Accountability 8 Anti corruption 22 Economic growth 9 Job creation/employment 23 Regulatory framework 10 Rural development 24 HIV and nutrition 11 Basic infrastructure 25 Financial markets 12 Urban development 26 Natural resource management (e.g., oil, gas, mining) 13 Environmental sustainability 27 Information and communications technology 14 Education 104 The World Bank Malawi Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Malawi? (Choose no more than THREE) 1 Water and sanitation 14 Information and communications technology 2 Economic growth 15 Anti corruption Enhancing environment for private sector 3 Climate change and disaster management 16 development and foreign direct investment 4 Global/regional integration 17 Education 5 Gender equity 18 Energy Public sector governance/ reform (i.e., government 6 Rural development 19 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Urban development 20 Natural resource management (e.g., oil, gas, mining) 8 Regulatory framework 21 Environmental sustainability 9 Basic infrastructure 22 Agricultural development/commercialization Social protection (e.g., pensions, targeted 10 social assistance, Fertilizer Input Subsidy 23 Job creation/employment Program) 11 Transport (e.g., roads, bridges, transportation) 24 Financial markets 12 Accountability 25 Trade and exports 13 HIV and nutrition 26 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 105 The World Bank Malawi Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Malawi? (Choose no more than THREE) 1 Energy 14 Trade and exports Public sector governance/ reform (i.e., government 2 Gender equity 15 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted Enhancing environment for private sector 3 social assistance, Fertilizer Input Subsidy 16 development and foreign direct investment Program) 4 Global/regional integration 17 Job creation/employment 5 Climate change and disaster management 18 Agricultural development/commercialization 6 Anti corruption 19 Food security 7 Rural development 20 Transport (e.g., roads, bridges, transportation) 8 Urban development 21 Natural resource management (e.g., oil, gas, mining) 9 Water and sanitation 22 Environmental sustainability 10 Education 23 Basic infrastructure 11 Information and communications technology 24 Accountability 12 Regulatory framework 25 Financial markets 13 HIV and nutrition A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malawi? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More effective risk management 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 106 The World Bank Malawi Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Malawi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Malawi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Malawi solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Malawi? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Environmental sustainability assistance, Fertilizer Input Subsidy Program) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 16 Education expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 17 Food security 4 Poverty reduction 18 Climate change and disaster management 5 Global/regional integration 19 Agricultural development/commercialization 6 Gender equity 20 Trade and exports 7 Accountability 21 Economic growth Enhancing environment for private sector 8 22 Regulatory framework development and foreign direct investment 9 Rural development 23 HIV and nutrition 10 Water and sanitation 24 Basic infrastructure 11 Energy 25 Natural resource management (e.g., oil, gas, mining) 12 Job creation/employment 26 Anti corruption 13 Financial markets 27 Information and communications technology 14 Urban development 107 The World Bank Malawi Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Malawi? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending   Financial resources: policy based lending / budget 2   support to the Government 3 Mobilizing third party financial resources   4 Technical assistance   5 Policy advice   6 Donor coordination   7 Data   8 Training/capacity building   9 Studies/analyses   10 Convening/facilitating   Linkage to non-Bank expertise (i.e., South-South 11   knowledge sharing) 12 Other (please specify):_______________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Malawi? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Malawi 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Other (please specify): __________________________________________________ 108 The World Bank Malawi Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Malawi? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 Other (please specify): __________________________ 109 The World Bank Malawi Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in Malawi, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10  role in development in Malawi The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Malawi The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10  that are realistic for Malawi The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10  Malawi with respect To what extent is the World Bank an effective development partner in Malawi, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B15 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10  circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10  B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B24 1 2 3 4 5 6 7 8 9 10  the ground B25 Follow through over time 1 2 3 4 5 6 7 8 9 10  110 The World Bank Malawi Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 111 The World Bank Malawi Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Malawi, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10  C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  C4 Accountability 1 2 3 4 5 6 7 8 9 10  C5 Urban development 1 2 3 4 5 6 7 8 9 10  C6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  C7 Regulatory framework 1 2 3 4 5 6 7 8 9 10  C8 Basic infrastructure 1 2 3 4 5 6 7 8 9 10  C9 HIV and nutrition 1 2 3 4 5 6 7 8 9 10  C10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C11 Gender equity 1 2 3 4 5 6 7 8 9 10  Enhancing environment for private sector C12 1 2 3 4 5 6 7 8 9 10  development and foreign direct investment C13 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C14 Trade and exports 1 2 3 4 5 6 7 8 9 10  C15 Economic growth 1 2 3 4 5 6 7 8 9 10  C16 Energy 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government C17 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C18 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C19 Financial markets 1 2 3 4 5 6 7 8 9 10  C20 Rural development 1 2 3 4 5 6 7 8 9 10  C21 Global/regional integration 1 2 3 4 5 6 7 8 9 10  C22 Food security 1 2 3 4 5 6 7 8 9 10  C23 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C24 1 2 3 4 5 6 7 8 9 10  assistance, Fertilizer Input Subsidy Program) C25 Climate change and disaster management 1 2 3 4 5 6 7 8 9 10  C26 Agricultural development/commercialization 1 2 3 4 5 6 7 8 9 10  C27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  112 The World Bank Malawi Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C28. To what extent does the World Bank’s work help to achieve development results in Malawi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Malawi, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy C29 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Malawi The World Bank meets Malawi’s needs for C30 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 The World Bank Malawi Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Malawi, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 15 Global/regional integration expenditure, fiscal system reform) 2 Gender equity 16 Information and communications technology Enhancing environment for private sector 3 17 Transport (e.g., roads, bridges, transportation) development and foreign direct investment 4 Water and sanitation 18 Agricultural development/commercialization 5 Trade and exports 19 Natural resource management (e.g., oil, gas, mining) 6 Energy 20 Job creation/employment Social protection (e.g., pensions, targeted social 7 21 Economic growth assistance, Fertilizer Input Subsidy Program) 8 Climate change and disaster management 22 Rural development 9 Poverty reduction 23 Food security 10 Anti corruption 24 Environmental sustainability 11 Financial markets 25 Regulatory framework 12 Urban development 26 Basic infrastructure 13 Accountability 27 HIV and nutrition 14 Education 114 The World Bank Malawi Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Malawi, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D5 1 2 3 4 5 6 7 8 9 10  implementation In Malawi, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Malawi’s development D8 1 2 3 4 5 6 7 8 9 10  priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D10 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D11 1 2 3 4 5 6 7 8 9 10  good practices. D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10  D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D14 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Malawi’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D16. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in Malawi, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 115 The World Bank Malawi Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank’s conditions on its lending E5 1 2 3 4 5 6 7 8 9 10  are reasonable Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Malawi's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 116 The World Bank Malawi Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN MALAWI F1. How significant a role do you believe the World Bank SHOULD play in Malawi’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Malawi? (Choose no more than TWO) 1 Improve the quality of its experts as related to Malawi’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Malawi’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Increase availability of Fee-Based services 11 Work faster 12 Other (please specify): ______________________________________________ 117 The World Bank Malawi Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Malawi? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center (located at the National Library, Lilongwe) 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 118 The World Bank Malawi Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/malawi) 2 The World Bank’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed (e.g. wireless, mobile phone) 2 Dial-up (modem using a ground phone) Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more often than I did a G10 1 2 3 4 5 6 7 8 9 10  few years ago I find the World Bank websites easy to navigate. (Only G11 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G12 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G13 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 119 The World Bank Malawi Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, or Vice President 2 Cabinet 3 Parliamentarian or Parliament staff 4 Employee of a Ministry, Ministerial Department or Statutory Corporation 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework/legislature Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Media 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment/trade union 18 Other (please specify): _______________________ 120 The World Bank Malawi Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Malawi? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 City (Blantyre, Zomba, Lilongwe, Mzuzu) 2 Town 3 District – Central region 4 District – Northern region 5 District – Southern region Thank you for completing the survey! 121