FY 2023 Ghana Country Opinion Survey Report ECR Business Intelligence Team | September 2023 Acknowledgements The Ghana Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw design, reporting, and analysis of the survey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Ghana country team and independent fielding agency, Maverick Research. In particular, BI is grateful for the support from Ndeye Magatte Fatim Seck (Senior Operations Officer) and Kennedy Fosu (External Affairs Officer) who coordinated the survey-related activities from Accra, Ghana. Contents Objectives Methodology Overview Overall Context Overall Attitudes Toward the World Bank Group World Bank Group’s Support in Development Areas World Bank Group’s Work and Engagement on the Ground World Bank Group’s Financial Instruments and Knowledge Work The Future Role of the WBG in Ghana Communication and Outreach Demographics of the Sample & Detailed Methodology 3 Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Ghana perceive the WBG. The survey explored the following questions: 1. Overall Context: How do stakeholders perceive the country’s direction? How familiar are they with the WBG? How much do they trust the WBG? 2. Key Indicators: What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance, alignment with Ghana’s development priorities, and other key indicators? Are opinions improving or declining? 3. Development Priorities: What areas of development are perceived to be the most important? Have the priorities changed over the past three years? How effective is the WBG perceived to be in these areas? 4. Engagement and Work on the Ground: What do key stakeholder value the most and the least when it comes to the WBG’s work in Ghana? How is the WBG perceived as a development partner? Are opinions improving or declining? 5. Financial Instruments and Knowledge Work: What opinion do key stakeholders have of WBG financial instruments and knowledge products? Are opinions improving or declining? What are stakeholders’ suggestions to improve WBG effectiveness? 6. Communication and Outreach: What are the preferred communication channels and which channels are reported to be used the most? Are there differences among stakeholder groups in terms of preferred channels? 7. Message Recall: What key topics that the WBG communicates do stakeholders recall? Is there a relationship between message recall and views of the WBG’s work? 4 Methodology Overview Government Institution 22% ▪ Fielded April 2023 thru June 2023 ▪ 1,663 potential participants asked to complete a mostly quantitative survey Civil Society 19% ▪ Respondents completed the questionnaires online or via computer-assisted interviews Private Sector 17% ▪ List of names provided by the WBG country team and supplemented by the fielding agency Academia/Research ▪ Process managed on the ground by the fielding agency Institute/Think Tank 14% ▪ 751 participants (45% response rate) Local Government 13% ▪ 37% from Southern Sector, 36% from Norther Sector ▪ 32% currently collaborate with the WBG Bilateral or Multilateral Agency 6% ▪ 21% specialize in education, 11% in governance Media 6% ▪ Compared to FY20 Country Survey ▪ 563 participants (80% response rate) Office of a Parliamentarian 2% ▪ Surveys completed with a representative from the local fielding agency Office of the President, Prime ▪ 30% collaborated with the WBG 2% Minister, Minister Click here for details of the Respondent Sample and Methodology. Other <1% Q Which of the following best describes your current affiliation? (Select only 1 response) (Percentage of Respondents, N=751) 5 6 Overall Context “Enhance stakeholder consultation and inputs, particularly by independent citizens, academia and private sector, in formulation of support programs to Ghana. Provide useful guidance notes to help Parliament in making decisions and approving agreements, loans, and legislation in general, that are related to WBG programs.” (Civil Society Respondent) “I think the WB, like most donors, may tend to be a bit too diplomatic in making sure your funds are yielding the desired results. I think indicators must be looked at again whilst triggers must be more stringent. Achieving your desired results is imperative. The loans you give to the country must not become a burden to future generations, it must develop the country.” (Government Institution Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Ghana? (N=672) Respondents in Ghana are Concerned about the Country’s Direction Nearly half of all respondents felt that Ghana was headed in the wrong direction. Just over a quarter felt that the country was headed in the right direction. 28% ▪ Respondents from Government Institutions were significantly more likely to indicate that the country was headed in the right direction (50%) whereas a majority of respondents from Local Government, Bilateral/Multilateral Agencies, Civil Society, Private The right direction Sector, and the Media indicated that Ghana was headed in the wrong direction. 45% The wrong direction Not sure 28% Q In general, would you say that Ghana is headed in ... ? (Percentage of Respondents, N=751) 7 Familiarity with the World Bank has Improved ▪ Year comparison: Respondents in this year’s Country All Respondents 6.0 Survey reported significantly higher levels of familiarity with the World Bank compared to FY20: Media 6.8 Mean familiarity: FY23 = 6.0 FY20 = 5.5 Government Institution 6.6 ▪ Collaboration with the WBG: Respondents who collaborate Civil Society 6.2 with the WBG reported significantly higher levels of familiarity with the institution’s work: Academia/Think Tank 5.6 Mean familiarity: Collaborate with WBG = 7.1 Do not collaborate = 5.4 Private Sector 5.5 Government Principals 5.5 Local Government 5.5 Bilateral or Multilateral Agency 5.3 1 2 3 4 5 6 7 8 9 10 Mean Rating of Familiarity How familiar are you with the work of the World Bank Group in Ghana? 8 Q Scale: 1 Not familiar at all – 10 Extremely familiar (N=751) Significantly different between stakeholder groups The WBG is the Most Trusted The World Bank Group* 6.7 5.8 Institution in Ghana 6.7 Academia/Research Centers Respondents gave the highest ratings of trust for the World Bank Group, Academia, the UN, Civil Society, and Private The United Nations (UN)* 6.6 Sector in Ghana. At the same time, government institutions in 5.9 Ghana were the least trusted among the institutions studied, 6.6 including the National Government, Parliament, Local Civil Society^* 5.8 Government, and Ghana’s Central Bank. 6.5 Private Sector^* ▪ Of note, ratings of trust were significantly higher in FY23 than 5.8 in the FY20 survey for the World Bank, UN, Civil Society, 6.3 Private Sector, the IMF, and Regional Development Banks. In The International Monetary Fund* 5.9 contrast, Local Government, Ghana’s Central Bank, and the FY23 National Government received significantly lower ratings of Regional Development Banks* 6.1 FY20 trust in this year’s survey. 5.8 5.8 ▪ In FY23, respondents from Government Institutions gave the Media^ 5.9 highest ratings of trust for the WBG whereas Government Principals and respondents from Bilateral/Multilateral 5.2 Ghana’s Central Bank* Agencies gave significantly lower ratings of trust (these two 5.9 stakeholder groups also had some of the lowest levels of 4.8 familiarity with the WBG). Local Government* 5.8 4.8 Parliament/Legislative Branch 4.6 The National Government* 5.5 1 2 3 4 5 6 7 8 9 10 To what extent do you trust each of the following groups to do what is right? Mean Rating of Trust Q Scale: 1 To no degree at all – 10 To a very significant degree (FY23 N=~731; FY20 N=546) 9 *Significantly different between years 10 Overall Attitudes toward the World Bank Group “In the past, the WBG has worked in Ghana, as is the case in many other developing countries, by collaborating with the government. This is understandable since it would be the governments that would have to pay back the loans. I believe, going forward, the WBG could be more effective if they could collaborate directly with citizens' groups, private businesses, CSOs, and think tanks to undertake its development work.” (Academia Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Ghana? (N=672) Improvement in Two Key Performance Indicators In FY23, respondents perceived the WBG as significantly 6.9 more relevant to development in Ghana and more aligned Relevance* with their development priorities for the country. 5.5 ▪ Of note, respondents from Government Institutions gave 6.5 Influences the development the highest ratings while those from Bilateral/Multilateral agenda Agencies gave significantly lower ratings across all of 6.5 these performance indicators (respondents from Bilateral/Multilateral Agencies also had the lowest levels of familiarity with the WBG). 6.4 Effectiveness in achieving results^ FY23 6.6 FY20 Alignment with development 6.4 priorities* 5.8 6.0 Ends extreme poverty 1 2 3 4 5 6 7 8 9 10 Mean Rating The WBG currently plays a relevant role in development in Ghana. Scale: 1Strongly disagree – 10 Strongly agree Q To what extent does the WBG influence the development agenda in Ghana? Scale: 1 To no degree at all – 10 To a very significant degree How effective has the WBG been in achieving development results in Ghana? Scale: 1 Not effective at all – 10 Very effective *Significantly different The WBG’s work is aligned with what I consider the development priorities for Ghana. Scale: 1 Strongly disagree – 10 Strongly agree between years The WBG’s work helps end extreme poverty in Ghana. Scale: 1 Strongly disagree – 10 Strongly agree ^Compared to a mean score of the two questions asked in FY20: "Overall, please rate your impression of the WBG’s effectivenes s in Ghana. Scale: 1 Not effective at all – 10 Very effective; To what extent does the WBG’s work help to achieve development results in Gha na? 11 Scale: 1 To no degree at all – 10 To a very significant degree Government Stakeholders 6.3 7.9 6.9 Have More Positive Relevance* 5.8 6.3 7.1 Perceptions of the WBG 6.5 6.5 5.7 7.5 Government Comparing ratings of key performance 6.6 5.7 Principals indicators between stakeholder groups, Trust in the WBG* 6.5 6.8 Government clear patterns emerge in their perceptions of Institution 6.2 the WBG and its work. Respondents from 6.9 Government Institutions, Government Local 6.1 Government Principals, and Local Government tend to 7.0 have the most positive perceptions while 6.7 Bilateral / Influences the development 5.6 Multilateral respondents from Bilateral and Multilateral 6.7 agenda* Agencies consistently have significantly 5.9 Civil lower ratings of the WBG and its work. 6.1 6.9 Society 6.4 Private 7.2 Sector 6.7 Effectiveness in achieving 5.1 Academia Q results* 6.4 6.2 6.1 Media The WBG currently plays a relevant role in development in 6.3 Ghana. Scale: 1 Strongly disagree – 10 Strongly agree To what extent do you trust the WBG to do what is right? 6.8 Scale: 1 To no degree at all – 10 To a very significant degree 7.3 To what extent does the WBG influence the development 6.0 agenda in Ghana? Alignment with development 5.2 *Significantly different Scale: 1 To no degree at all – 10 To a very significant degree priorities* 6.5 between stakeholder How effective has the WBG been in achieving development 6.1 5.9 groups results in Ghana? Scale: 1 Not effective at all – 10 Very effective 5.9 The WBG’s work is aligned with what I consider the 1 2 3 4 5 6 7 8 9 10 development priorities for Ghana. Scale: 1 Strongly disagree – 10 Strongly agree Mean Rating 12 Familiarity Leads to More Positive Perceptions 7.9 Comparing ratings of key performance indicators among Relevance* 6.9 respondents highly familiar with the WBG (ratings of 8- 5.7 10 on a 10-point scale) and those with little familiarity with the WBG (ratings of 1-4 on a 10-point scale), one 7.6 can see that the more familiar stakeholders are with the Trust in the WBG* 6.6 WBG, the more positive perceptions they have of the WBG and its work. 5.7 7.5 Meaningful engagement and outreach can continue Influences the development 6.5 to increase positive perceptions. agenda* 5.2 7.5 Effectiveness in achieving results* 6.3 5.3 7.5 Alignment with development 6.2 priorities* 5.2 1 2 3 4 5 6 7 8 9 10 Mean Rating How familiar are you with the work of the WBG in Ghana? High Familiarity (8-10) Some Familiarity (5-7) Low Familiarity (1-4) The WBG currently plays a relevant role in development in Ghana. Scale: 1Strongly disagree – 10 Strongly agree *Significantly different between Q To what extent do you trust the WBG to do what is right? Scale: 1 To no degree at all – 10 To a very significant degree levels of familiarity To what extent does the WBG influence the development agenda in Ghana? Scale: 1 To no degree at all – 10 To a very significant degree How effective has the WBG been in achieving development results in Ghana? Scale: 1 Not effective at all – 10 Very effective The WBG’s work is aligned with what I consider the development priorities for Ghana. Scale: 1 Strongly disagree – 10 Strongly agree 13 Ghana Rated Lower than other Western & Central Africa and IDA Countries in FY23 on Key Performance Indicators 6.9 Relevance* ** 7.4 7.1 6.7 Trust* ** 7.3 7.2 Ghana FY23 6.5 Influences the development agenda* ** 6.9 Western & 7.0 Central Africa FY23 6.4 IDA FY23 Effectiveness in achieving results* ** 6.9 6.9 6.4 Alignment with development priorities* ** 7.0 6.8 1 2 3 4 5 6 7 8 9 10 Mean Rating *Significantly different between Ghana FY23 and Africa-West FY23 **Significantly different between Ghana FY23 and IDA FY23 FY23 Western and Central African countries included Guinea, The Gambia, Cabo Verde, Central Africa Republic, Republic of Congo, and Mali 14 Q FY23 IDA countries included Guinea, The Gambia, Djibouti, The Kyrgyz Republic, Central Africa Republic, Honduras, Tanzania, Mali, and Nepal Stakeholder Trends across Performance Indicators Respondents from Government Institutions had the highest All Respondents 6.3 mean rating across the aggregated responses to the seventeen COS indicator questions whereas respondents from Bilateral/Multilateral Agencies had significantly lower Government Institution 7.2 ratings (respondents from Bilateral/Multilateral Agencies also had the lowest ratings of familiarity with the WBG). Civil Society 6.6 ▪ Collaboration with the WBG: Respondents who collaborate with the WBG gave significantly higher Media 6.1 ratings across the aggregated indictor questions compared to respondents who do not collaborate with the WBG: Local Government 6.0 Mean rating: Collaborate with WBG = 7.0 Government Principals 6.0 Do not collaborate = 5.9 Academia/Think Tank 6.0 Private Sector 5.9 Bilateral or Multilateral Agency 4.9 1 2 3 4 5 6 7 8 9 10 Mean Rating of Aggregated Indicator Questions Q All Indicator Questions asked on a Scale from 1 to 10. Click here for details of these Indicator Questions. 15 16 World Bank’s Support in Development Areas “1. WBG should be more involved in social programmes that impact directly on the people. 2. WBG should invest more in activities that results in increase job creation and employment. 3. WBG should investment more in infrastructure development which will, in the long run, impact on economic development and increased productivity and improved welfare of the ordinary citizens.” (Private Sector Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Ghana? (N=672) Development Areas Agriculture and food security 50% for WBG Focus Education Job creation / employment 43% 43% Health 41% Agriculture and food security, education, job creation, and health were the top areas in FY23 where stakeholders would like Private sector development 27% High priority for private the WBG to focus its resources. Water supply and sanitation 24% sector (51%) ▪ Although job creation and education were the top two Public sector governance 23% priorities for the WBG identified in the FY20 survey, Environment / Natural resource mgmt. 20% respondents in this year’s survey considered agriculture and Macroeconomic stability 19% food security and health of much greater priority, both being identified by three times as many respondents. Financial sector development 19% Transport 18% Social protection 18% In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Ghana? Social inclusion 17% Climate change 16% “1. Investing in education and health would enhance human capital development, improve productivity, and reduce poverty in Digital development 16% Ghana. 2. Ghana faces significant infrastructure gaps, particularly Debt sustainability 15% in the transport, energy, and water sectors. Improving infrastructure would facilitate economic growth, enhance Gender equity 13% productivity, and improve livelihoods for Ghanaians. 3. The WBG Energy / Extractives 13% could support efforts to strengthen Ghana's public institutions to improve governance, transparency, and accountability. 4. The Trade 12% WBG could help improve access to finance for Ghanaian SMEs by Urban development 9% supporting initiatives that increase their access to finance. 5. Tourism development 7% Promoting private sector growth.” (Government Institution Respondent) Crime and violence 6% Disaster risk management 6% Regional integration 4% 17 Q Which areas should the WBG prioritize in its work in Ghana to have the most impact on development results in the country? (Choose no more than 5) (Percentage of Respondents, N=746) Effectiveness of WBG’s Finance / Institutions / Economic Growth Public sector governance 5.9 Support in Sectoral Areas Financial sector development 5.9 5.9 5.8 The WBG’s work in the area of health received the highest ratings of 5.7 Debt sustainability effectiveness in Ghana and was significantly improved compared to FY20. In contrast, ratings for energy, trade, private sector development, job creation, Macroeconomic stability 5.5 crime and violence, and disaster risk management significantly declined. Regional integration 5.4 5.6 FY23 6.2 Health* 5.7 5.4 FY20 Trade* 5.7 5.9 Education 5.9 Private sector development* 5.4 5.7 5.9 Human Development Gender equity 5.8 Job creation / employment* 5.2 5.7 5.7 Tourism development 5.0 Social inclusion 5.8 FY23 5.6 Crime and violence* 5.0 Social protection 5.6 FY20 5.8 5.9 Environmental Sustainability Water supply and sanitation 5.9 5.9 Agriculture and food security^ 5.9 5.7 Digital development 5.9 5.7 5.6 Climate change Infrastructure Urban development 5.8 5.8 FY23 Environment / Natural resource 5.5 5.5 FY23 FY20 Transport 5.7 management 5.7 FY20 5.5 5.4 *Significantly different Energy / Extractives* Disaster risk management* 5.7 5.9 between years 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Mean Rating of Effectiveness Mean Rating of Effectiveness How effective do you believe the WBG is in terms of the work it does in the following areas of development in Ghana? Scale: 1 Not effective at all – 10 Very effective (If you have NO exposure to/experience Q in working in any of the sectors listed below, please respond “Don’t know”) ^The mean of effectiveness of agriculture development and food security asked in FY20 was taken for this comparison analysis. 18 19 World Bank Group’s Work and Engagement on the Ground in Ghana “The World Bank Group in Ghana could increase its effectiveness by working more closely with local communities, civil society organizations, and the government to better understand the needs and priorities of Ghanaians. This could involve engaging in more participatory approaches to development, such as involving citizens in decision-making processes and empowering local organizations to lead development initiatives. The World Bank Group could also work to improve its transparency and accountability by providing more information about its projects and activities in Ghana, and by engaging in more meaningful consultations with affected communities.” (Civil Society Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Ghana? (N=672) Financial Resources are the Bank’s Greatest Value As in FY20, financial resources were considered the WBG’s greatest value to Ghana by respondents in FY23. Providing financial resources 49% In addition, respondents in this year’s survey considered the Bringing together different WBG’s bringing together different stakeholder groups of stakeholder groups to support 39% much greater value, being identified by five times as many Ghana’s development efforts respondents as in FY20 (7%). Capacity building/training was also of much greater value, being identified by more Capacity building and training 35% than twice as many respondents as in FY20 (14%). Providing advisory services and analytics to support design or 27% In your opinion, what is the most important thing the WBG implementation of policies could do to help increase its effectiveness in Ghana? Producing research on global 19% “WBG could help to increase Ghana economy by lending loans development issues and grants to the government to reduce poverty and promote sustainability.” (Private Sector Respondent) Providing data and statistics 16% “One of the most essential aspects the WBG could do is to increase their technical support by regularly engaging both public and private institutions to design best practices or Mobilizing third-party financial quality ways of improving services to the citizens in a more 9% resources timely and efficient manner. This would help improve the economy going into the future and also do away with issues related to corruption in the country.” Other 1% (Government Institution Respondent) When thinking about the WBG’s role in Ghana, which activity do you VALUE the most? (Choose no more than 2) Q (Percentage of Respondents, N=715) 20 The WBG Increasingly Seen as a Long-Term Partner In FY23, respondents perceived the WBG significantly more as a long-term partner and responsive to needs than in FY20. 7.0 Being a long-term partner* ▪ Although respondents from Government Institutions gave 6.2 the highest ratings and those from Bilateral/Multilateral Agencies gave significantly lower ratings across all of these aspects of the WBG’s partnership in Ghana, it should also be noted that respondents from Government Principals and 6.3 Private Sector gave low ratings for access to WBG staff Responsiveness to needs* and experts (mean ratings = 4.7 and 5.0, respectively). 5.7 In your opinion, what is the most important thing the WBG FY23 could do to help increase its effectiveness in Ghana? FY20 5.7 Access to WBG staff and “Appreciate the local context better and build flexibility into the experts processes of delivering projects with the local context in mind.” 5.9 (Government Institution Respondent) “The WBG should be candid in its evaluation and reporting of the financial status of Ghana without consideration of the faces 5.7 of the political leaders at the helm of affairs. They should insist Flexibility when circumstances that Ghana's reporting practices conform to worldwide change^ 5.6 standards regarding issues like deficits, debt-to-GDP ratios.” (Parliamentarian Respondent) 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in Ghana, in terms of each of the following? Q Scale: 1 To no degree at all – 10 To a very significant degree ^Compared to the mean of institutional flexibility 21 and flexibility to changes in country context asked in FY20. *Significantly different between years The WBG Increasingly Seen as Effectively Collaborating with Stakeholders 6.3 In FY23, respondents perceived the WBG as collaborating The national government* 5.9 significantly more with the national government, other Other donors and development 6.2 donors/development partners, and civil society than in FY20. partners* 5.6 Respondents also perceived the WBG’s collaboration with academia/think tanks/research institutes as on par with the Academia / think tanks 6.2 national government and other development partners. 6.0 ▪ As with other aspects of the WBG’s partnership in Ghana, Local government respondents from Government Institutions gave the highest ratings and those from Bilateral/Multilateral Agencies gave 6.0 Civil society* 5.5 significantly lower ratings across all of these stakeholder collaborations. 5.9 Regional development banks FY23 In your opinion, what is the most important thing the WBG 5.7 FY20 could do to help increase its effectiveness in Ghana? Private sector 5.8 “Work in partnership with the right kind of institutions and more especially with the youth who have the right set of skills and 5.6 Media knowledge in crucial areas of development.” (Government Institution Respondent) 5.6 Parliament/legislative branch “They need to collaborate with the local more and decentralised their activities more.” 5.3 (Local Government Respondent) Youth organizations “Regular and frequent stakeholder consultation to get more 4.9 insight on the actual problems in Ghana.” Faith-based organizations (Parliamentarian Respondent) 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in Ghana, in terms of collaborating with the following Q groups? Scale: 1 To no degree at all – 10 To a very significant degree *Significantly different between years 22 Stakeholders want the Bank to Collaborate More with Private Sector and Civil Society Respondents in this year’s survey indicated that the WBG Private Sector 47% should collaborate more with Private Sector and Civil Top for Bilaterals/ Society, with twice as many respondents identifying these Multilaterals (59%); Civil Society 45% Civil Society (83%) stakeholder groups as in FY20 (20% and 18%, respectively). Academia / Think Tanks 37% Top for Respondents also indicated that the WBG should Government Principals collaborate more with Academia/Think Tanks/Research Local Government 37% (57%); Institutes, Local Government, and Youth Organizations – High for Bilaterals/ Academia (78%) all three of which topped the list in FY20 (22%, 25%, and Multilaterals (50%) Youth Organizations 34% and Government 24%, respectively). Principals (52%) The National Government 26% In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Ghana? Other Donors and Development 19% “Build stronger partnerships with advocacy, civil society, Partners professional associations, academia, and the media.” Media 14% (Academia Respondent) “Collaborate more with the private sector and equip them to be Regional Development Banks 13% more vibrant, which will lead to development at all levels.” (Bilateral/Multilateral Respondent) Parliament / Legislative Branch 10% “The World Bank Group should liaise with Youth groups and Civil society more than previously. There is a need to move away from the sole narrative of the national government.” Faith-Based Organizations 9% (Civil Society Respondent) Other 1% Which THREE of the following groups should the WBG collaborate with more in Ghana? (Choose no more than 3) Q (Percentage of Respondents, N=709) 23 24 Financial Instruments and Knowledge Work “Continued support in results-based reform interventions in the governance of the public sector delivery services that affect the lives of the citizens.” (Government Principal Respondent) “By constantly engaging stakeholders through effective monitoring and critical supervision of Government’s projects and policies.” (Media Respondent) “Use analytical and advisory skills more to enhance prioritization and focus; use linkages in different projects more to maximize gains; and use more dissemination tools for advocacy and transparency.” (Local Government Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Ghana? (N=672) WBG Lending Most Seen as Insisting on Accountability In terms of the WBG’s financial instruments, respondents gave the 7.2 The WBG insists on highest ratings for the WBG insisting on accountability through accountability through its its lending. In addition, respondents perceived the timeliness of lending. the Bank’s financial support significantly higher than in FY20. ▪ Although respondents from Government Institutions tended to give the highest ratings and those from Bilateral/Multilateral 6.5 Agencies gave significantly lower ratings across all of these The WBG provides financial aspects of the WBG’s financial instruments in Ghana, it should support in a timely manner.^* 5.7 be noted that respondents from Government Principals gave the highest ratings for the WBG’s financing being competitive (mean rating=7.0). FY23 FY20 The conditions of the WBG’s 6.1 financing are competitive In your opinion, what is the most important thing the WBG compared to markets. could do to help increase its effectiveness in Ghana? “Support in ensuring proper implementation of policies by government, effective M & E and engaging key stakeholders.” (Civil Society Respondent) The WBG’s financial 5.9 instruments meet the needs of “The WBG should monitor closely how its program and project Ghana. 6.0 loans are used in order to achieve program or project targets. Monitoring of project loans should start from procurement level (selection of project contractors) to completion of projects, ensuring 1 2 3 4 5 6 7 8 9 10 quality and excellence.” (Government Institution Respondent) Mean Rating To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree Q ^Compared to “The World Bank Group disburses funds promptly” asked in FY20. *Significantly different between years 25 Most Respondents Have Not Used the WBG’s Knowledge Work Have you used the WBG’s advisory More than half of all respondents reported that they had not services and analytics in the past? used the WBG’s knowledge work in the past. ▪ Respondents from Government Principals and the Media were significantly more likely to have used WBG’s knowledge work (40% and 29%, respectively) compared to Not sure Yes respondents from other stakeholder groups. 20% 23% In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Ghana? “The WBG can enhance its effectiveness by investing in capacity building initiatives in Ghana. This includes supporting training programs, knowledge sharing platforms, and technical assistance to strengthen the skills and capabilities of local institutions, government agencies, and communities. By promoting knowledge transfer, the WBG can help Ghana develop sustainable systems and expertise to manage and No implement development projects effectively.” 56% (Private Sector Respondent) Q Have you used the WBG’s advisory services and analytics in the past? (Percentage of Respondents, N=700) 26 Stakeholders Anticipate Using WBG Knowledge Work In terms of the WBG’s knowledge work, respondents I anticipate using the WBG's advisory 7.2 had the highest levels of agreement that they services and analytical work in the future. anticipate using the WBG’s advisory services and analytical work it the future. Respondents who had WBG knowledge work contributes 6.7 significantly to development results 6.6 used the WBG’s knowledge work in the past had significantly higher levels of agreement for all of these The WBG brings global expertise to Ghana aspects of the WBG’s knowledge work compared to 6.7 as part of its advisory services and analytical respondents who had not used it. work.^* 5.9 The WBG includes appropriate level of 6.4 In addition, respondents had significantly higher levels stakeholder involvement during preparation.* 6.0 of agreement that the WBG brings global expertise I am satisfied with the quality of the WBG’s FY23 to Ghana and includes stakeholders during 6.3 preparation than respondents in FY20. advisory services and analytical work in FY20 Ghana. ▪ Although respondents from Government Institutions The WBG’s advisory services and analytical 6.0 tended to give the highest ratings and those from work are timely. 5.8 Bilateral/Multilateral Agencies gave significantly lower ratings across all of these aspects of the The WBG’s advice and recommendations 6.0 are tailored to Ghana’s context.^ 5.8 WBG’s knowledge work in Ghana, it should be noted that respondents from Government Principals gave quite low ratings for the WBG’s knowledge The WBG’s advisory services and analytical 5.9 work are adequately disseminated. 5.8 work being timely (mean rating=4.7). 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in Ghana? Scale: 1 Not significant at all – 10 Very significant Q ^Compared to "Are source of relevant information on global good practices" and “Are adaptable to Ghana’s specific development challenges and country circumstances”, 27 respectively, asked in FY20. *Significantly different between years 28 The Future Role of the World Bank in Ghana “The WBG can increase its effectiveness in Ghana by taking a holistic approach that addresses governance issues, invests in human capital, encourages private sector development, and supports climate change adaptation.” (Government Institution Respondent) “By liaising with academia and the private sectors – they are the engine of growth in a developing country like Ghana. The government of Ghana has successively failed to allocate the little resources provided by the international development partners (through aid fungibility and corruption). It is high time the WBG refocused its agenda of achieving sustainable growth to the private sector if the Group truly wants to achieve Sustainable Development Goals.” (Academia Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Ghana? (N=672) What the WBG could do to Increase its Effectiveness in Ghana Operations: Respondents across all stakeholder groups highlighted the need for the WBG to In your opinion, what is the most important thing the WBG incorporate more accountability and transparency in how WBG funds are used to ensure their could do to help increase its appropriate disbursement and effective results. effectiveness in Ghana? “Must be more concerned with other institutions, problems, and not to deal with the government alone. They should come Categories of responses down to find out how their help with the government actually have been utilized and improved on the citizenry.” (Academia Respondent) Communication 6% “1. Ensure accountability and impose sanctions when government deviates from agreed objectives 2. Proper monitoring of use of WBG funds (loans) to Ghana. Stop funding when actions of government won't lead to achieving objectives.” (Bilateral/Multilateral Respondent) Collaboration Operations “Insist on accountability and good governance beyond World Bank funded projects (improving accountability systems), 20% 41% involve CSOs in monitoring of World Bank funded projects and monitor bid rigging closely on projects funded by the Bank. The procurement frameworks of the Bank have been abused in some instances by politicians on the blind side of the Bank. Invest in the development of the next generation of ethical leaders (youth).” (Civil Society Respondent) Areas for “Strengthening its monitoring and evaluation system.” (Government Principal Respondent) WBG focus 33% “The WBG should work in line with public sector government and ensure there is transparency in various government institutions, effectiveness, efficiency, transparency and accountability. All the support provided by WBG are accountable and are being used for the intended purpose.” (Local Government Respondent) There were also some concerns that the WBG consider the local context when developing policy/program recommendations. “Appreciate the local context better and build flexibility into the processes of delivering projects with the local context in mind.” (Government Institution Respondent) “Making sure that projects and programs are designed for the relevance of the communities’ aspirations. Projects and programs should benefit the local people and should provide the necessary impacts. It should meet the needs of the local communities. The designing of programs should have local knowledge incorporated to create ownership.” (Government Institution Respondent) In your opinion, what is the most important thing the WBG could do Q to help increase its effectiveness in Ghana? (Please be specific) (N=672) 29 What the WBG could do to Increase its Effectiveness in Ghana Focus: Respondents consistently mentioned job creation as focus area for the WBG, prioritizing private sector development, agriculture, education, and infrastructure needs along with empowerment of women and youth. “The World Bank Group could focus more on promoting inclusive and sustainable economic growth, and on addressing the root cau ses of poverty and inequality in Ghana. The World Bank Group could also prioritize investments in key sectors such as education, health, and infrastructure, which are critical for promoting long-term development and reducing poverty and inequality in Ghana. Additionally, the World Bank Group could work to promote gender equality and women's empowerment, and to address environmental and climate change challenges.” (Civil Society Respondent) “Engage on issues of real sector growth development to create jobs. It is about jobs.” (Government Principal Respondent) “Support agriculture and climate change effects reduction and education. Help Central Government revenue mobilisation drive and effective tax collection. Assist Government in infrastructure development: roads, schools, bridges, irrigation facilities, silos, and railway facilitie s.” (Government Institution Respondent) “1.Support the private sector with tools and funding to drive development in targeted areas, e.g., Agribusiness 2.Continue to provide financial & advisory support to government & central bank, but with guard rails. 3.Support the creation of a strong entrepreneurial culture in Ghana.” (Private Sector Respondent) “They should help people who are involved in small business by given them loans to promote them. Focus on the kids to build t heir future to eradicate poverty. They should also help in terms of roads and irrigation construction to help northern Ghana.” (Local Government Respondent) “I think the WBG should focus more on job creation or employment. Currently the youth are suffering very much because of high unemployment rate.” (Academia Respondent) Collaboration and Communication: Respondents mainly focused on the need for more effective collaboration and communication with various stakeholder groups outside of the Government to ensure the WBG is meeting the needs of Ghana’s people, as well as providing transparency and accountability. These responses are mostly covered in respective sections of this report. “The WBG should ensure that its projects align with Ghana's national development priorities and strategies. By collaborating closely with the government, local communities, and stakeholders, the WBG can better understand the country's specific needs and design projects that address the most pressing challenges.” (Private Sector Respondent) In your opinion, what is the most important thing the WBG could do Q to help increase its effectiveness in Ghana? (Please be specific) (N=672) 30 31 Communication and Outreach “The media and other stakeholders, including the public, are not well conversant with WBG activities. Going forward, in my opinion, I think there should be some public education on some of the WBG-funded activities. This, in the long run, can reduce some of the public speculation.” (Government Institution Respondent) “Visibility is very important. Keeping all relevant stakeholders, especially media and the general public, informed on WBG activities, opportunities, and impact to boost public opinion and interest, and overall participation.” (Civil Society Respondent) Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Ghana? (N=672) TV was Most Common Information Source Respondents most relied on television, social media, and radio to get information about economic and social development issues. However, there were some significant differences between stakeholder groups in their most utilized information sources. Top 2 Information Sources Bilateral / Government Government Local Multilateral Private All Respondents Principals Institution Government Agency Civil Society Sector Academia Media Television* 76% 86% 72% 86% 76% 61% 84% 81% 71% Social media 59% 57% 55% 55% 80% 57% 67% 55% 56% Radio 56% 62% 56% 59% 62% 46% 62% 59% 54% Newspapers 37% 43% 41% 37% 20% 39% 29% 38% 56% (Print or online)* Research papers / 32% 29% 38% 19% 27% 47% 19% 35% 34% Official statistics* e-Newsletters 11% 5% 11% 7% 4% 17% 10% 6% 15% Blogs 7% 0% 6% 7% 4% 9% 11% 6% 2% Podcasts 1% 0% 1% 1% 2% 2% 1% 1% 2% Other 2% 0% 3% 3% 4% 4% 3% 0% 0% How do you get most of your information about economic and social development Q issues in Ghana? (Choose no more than 3) (Percentage of Respondents, N=697) *Significantly different between stakeholder groups 32 Publications, Social Media, and Website were Most Preferred for Obtaining WBG Information Respondents reported using a variety of sources to obtain information from the WBG, but most preferred publications, social media, and the website. However, there were some significant differences between stakeholder groups in their most preferred sources. Preferred WBG Source Bilateral / All Government Government Local Multilateral Private Respondents Principals Institution Government Agency Civil Society Sector Academia Media Publications and other written 52% 48% 59% 43% 49% 57% 40% 59% 54% materials* Social media* 49% 38% 39% 50% 69% 40% 54% 54% 61% Website 43% 48% 52% 40% 38% 36% 41% 47% 39% Event/conference/seminar 35% 43% 36% 41% 33% 46% 25% 30% 20% (in person or online)* Direct contact with staff 34% 38% 35% 29% 42% 39% 35% 26% 39% e-Newsletters 24% 29% 29% 18% 24% 31% 22% 15% 29% Direct messaging* 22% 14% 16% 31% 11% 14% 35% 26% 22% Interviews and press conferences* 14% 19% 7% 15% 9% 11% 20% 15% 27% Blogs 6% 0% 4% 7% 4% 7% 9% 7% 2% Podcasts 2% 0% 2% 3% 2% 2% 2% 2% 0% Other 1% 0% 0% 1% 0% 2% 1% 1% 2% How would you prefer to obtain information about the World Bank Group Q and its work? (Choose no more than 3) (Percentage of Respondents, N=695) *Significantly different between stakeholder groups 33 6 in 10 Engaged with the WBG in the Last 30 Days 60% of respondents recalled hearing or seeing something about the WBG in the last 30 days. Respondents from Government Institutions and the Media were the most likely to recall something (79% and 81%, respectively) whereas respondents from Private Sector and Local Government were significantly less likely to do so (45% and 50%, respectively). Respondents reported seeing that information most often on television, social media, radio, and newspapers. Among those who selected “Social media”, respondents most commonly reported seeing something on Facebook, followed by Twitter, WhatsApp, and LinkedIn. Television (TV) 62% Social media 49% Radio 42% 67% Newspapers (Print or online) 39% Research papers / Official 25% statistics 38% 35% Direct message 18% 28% e-Newsletters 15% 16% 15% Other 9% Facebook Twitter WhatsApp LinkedIn YouTube Instagram Blogs 8% Podcasts 3% Do you recall seeing or hearing anything about the WBG in the last 30 days? (N=691) Q Where do you recall seeing or hearing this information? (Check all that apply) (Percentage of Respondents, N=415) 34 What social media platforms do you recall seeing this information on? (Check all that apply) (Percentage of Respondents, N=204) WBG Work on Debt Relief and Alleviating Impact of COVID-19 were Most Commonly Recalled Topics Respondents most frequently recalled WBG work to provide WBG work to provide debt relief for debt relief and to alleviate the impacts of COVID-19. 51% developing countries ▪ Respondents from Private Sector, Academia, and Local WBG work to help alleviate the 42% impacts of COVID-19 Government were significantly less likely to recall WBG work on energy (6%, 7%, and 12%, respectively) and WBG WBG global economic forecasts 37% work on climate change (19%, 26%, and 27%, respectively) compared to respondents from other stakeholder groups. WBG work to strengthen human 36% capital In your opinion, what is the most important thing the WBG WBG work or research on climate 34% could do to help increase its effectiveness in Ghana? change “Engage the media periodically on projects about the World WBG work to improve gender 30% Bank. Engage the local media houses, especially the equity Community radio.” (Media Respondent) WBG work or research on food 22% insecurity “1. Make its operations and activities understandable to the common man by writing in simple language in their WBG work to create more and 21% communication. 2. Increase public engagement by making better jobs public the funds given to the government.” (Government Institution Respondent) WBG work or research on energy 16% “I suggest more publicity in Ghana so more people will know WBG work to rebuilding trust about WBG in order to promote development.” 15% between citizens and state (Civil Society Respondent) Other 7% 35 Q What topics were included in what you saw or heard? (Check all that apply) (Percentage of Respondents, N=416) Climate Change Communications can be More Impactful when Related to Stakeholders’ Top Concern: Unsafe Drinking Water Nearly 8 in 10 respondents were very concerned about unsafe drinking water when it comes to the potential impacts of climate change in Ghana. Diminished water supply and crop yields, land degradation, public health, and air pollution were also of great concern to respondents. These key areas of concern should be taken into consideration to make communications about climate change more impactful in Ghana. Not at all A little Somewhat concerned Very concerned Unsafe drinking water 78% Diminished water supply for people and the economy 74% Decreased crop yields/food insecurity 73% Land and forest degradation 72% Effects on public health 71% Air pollution 70% More frequent and severe floods 68% Loss of jobs 67% More frequent and severe droughts / heatwaves 63% Extinction of plant/animal species 60% Forest fires 58% Increase erosion of shoreline 57% Increase in natural disasters 55% Climate-driven migration 54% Q What is your level of concern for each of the potential impacts of climate change as it affects your country? (Percentage of Respondents, N=~706) 36 Message Recall Leads to Message Agreement and More Positive Perceptions of the WBG Respondents who recalled seeing or hearing The World Bank Group… something about the WBG in the last 30 days gave is working to support critical facilities during 7.3 significantly higher ratings on all key messages COVID-19 pandemic.* 6.7 regarding the WBG’s work. 6.7 helps strengthen human capital in Ghana.* Respondents who recalled seeing or hearing 5.6 something about the WBG recently also reported significantly higher levels of familiarity (mean=6.6) helps improve gender equity and empower 6.5 women and girls.* 5.7 and trust in the WBG (mean=7.0) compared to those who reported not hearing or seeing anything about the is committed to comprehensive debt 6.4 WBG (means=5.0 and 6.3, respectively). solutions that bring real benefits to people.* 5.5 In addition, respondents who recalled seeing or hearing helps Ghana boost climate resilience and 6.4 Heard something about the WBG gave significantly higher mitigate the effects of climate challenges.* 5.3 about the ratings for the WBG’s effectiveness (mean=6.7), WBG in supports countries to ensure transition to last 30 relevance (mean=7.3), alignment (mean=6.7), and 6.2 days more diversified and cleaner sources of influence (mean=6.8) compared to those who reported energy.* 5.4 not hearing or seeing anything about the WBG recently helps address the current food crisis and 5.9 Did not (means=6.1, 6.2, 5.7, and 6.0, respectively). enables greater preparedness for the hear about future.* 5.1 the WBG in These findings suggest that respondents who are helps Ghana rebuild trust between citizens last 30 more frequently exposed to information about the 5.7 days and the state to create a new social contract.* 5.0 WBG, or who actively engage with WBG staff and knowledge work (read research papers, etc.) are helps create more and better jobs in 5.6 also more likely to hold more positive views about Ghana.* 4.9 the WBG’s work. 1 2 3 4 5 6 7 8 9 10 Mean Rating Do you recall seeing or hearing anything about the WBG in the last 30 days? *Significantly different between recall yes/no Q To what extent do you agree with the following statements: Scale: 1 To no degree at all – 10 To a very significant degree 37 More Frequent Engagement ➔ More Message Recall Respondents who recalled hearing something about the WBG in the last 30 days had significantly more frequent interactions with the institution across all channels. Yes – Recalled seeing/hearing something No – Did not recall seeing/hearing about the WBG in last 30 days something about the WBG in last 30 days Read/heard a story about WBG in Read/heard a story about WBG in 57% 33% 20% 41% international media international media Read/heard a story about WBG in Read/heard a story about WBG in 55% 33% 15% 41% national/local media national/local media Read a WBG post / tweet on social Read a WBG post / tweet on social 49% 26% 14% 36% media media Visited a WBG website 36% 35% Visited a WBG website 11% 30% Read some, or all, of a WBG Read some, or all, of a WBG 27% 45% 8% 33% research paper or publication research paper or publication Had an exchange with WBG staff, in Had an exchange with WBG staff, 29% 25% 7% 23% person or online in person or online Read a WBG e-newsletter 24% 32% Attended a WBG event/ conference 6% 25% (in person or online) Attended a WBG event/ conference 23% 37% Read a WBG e-newsletter 6% 30% (in person or online) Every few days/weeks Every few months Every few days/weeks Every few months Over the past SIX MONTHS, on average how often did you do any of the following related to the WBG? (Percentage of Respondents, N=~671) Q Do you recall seeing or hearing anything about the WBG in the last 30 days? (Yes N=~397; No N=~270) 38 39 Demographics of the Sample and Detailed Methodology Demographics of the Sample Which of the following best describes Currently, do you your current affiliation? (N=688) professionally Education 21% collaborate/ work Yes Public sector governance 11% with the WBG in 32% Health 8% your country? (N=751) Finance and markets 7% Social protection, labor policies, jobs 7% No Respondents from Government Agriculture and food security 6% Institutions were significantly more likely 68% Water, sanitation 4% to indicate that they collaborate with the WBG (70%) compared to respondents Generalist (multiple sectors) 4% from other stakeholder groups. Poverty 3% Environment/Natural resource mgmt. 3% Digital development 3% Gender 3% Which of the World Bank 84% Urban development 3% following agencies (IBRD/IDA) Trade 2% of the WBG do you primarily The IFC 10% Macroeconomics, fiscal management 2% collaborate/work Climate change 2% with in Ghana? Energy / Extractives 1% (N=243) MIGA 4% Transport 1% Statistics 1% Respondents from Private Sector and Disaster risk management 1% Academia were significantly less likely to indicate that they collaborate with ICSID 2% Tourism 1% the World Bank (56% and 55%, Other 7% respectively) compared to respondents from other stakeholder groups. None of the above 1% 40 Demographics of the Sample Within your Junior What’s your organization, would level gender? Female you describe 11% (N=684) 24% yourself as… ? Senior (N=681) level Mid-level 45% staff 26% Male Mid-level 76% decision-maker / manager 18% What’s your age? Which best represents your geographic location? 25 and under 3% (N=686) (N=685) 26-35 30% Southern Sector: Volta, Oti, Greater Accra, Eastern, Western North, 37% Western, and Central Regions 36-45 38% Northern Sector: Northern, Savannah, Upper East, North East, 36% 46-55 19% and Upper West Regions 56 and above 10% Middle Sector: Ashanti, Bono East, Ahafo, and Bono Regions 27% 41 Detailed Methodology A total of 1,663 stakeholders in Ghana were invited to provide their opinions on the WBG’s work by participating in a Country Opinion Survey from April 2023 to June 2023. A list of Percentage of Respondents FY 2020 FY 2023 potential participants was compiled by the WBG country team and the fielding agency. Government Principals: Office of the Participants were drawn from the Office of the President, Prime Minister, Minister, and President, Prime Minister, Minister, 12% 3% Parliamentarian Parliament, Government Institutions, Local Governments, Bilateral/ Multilateral Agencies, Private Sector, Civil Society, Academia, and the Media. Government Institutions: Employee of a Ministry, Department, Project Implementation 26% 22% Of these stakeholders, 751 participated in the survey (45% response rate). Respondents Unit, Independent Government Institution, Judiciary, State-Owned Enterprise completed the questionnaires online or through computer-assisted interviews. Local Government 13% 13% The results of this year’s survey were compared to the FY20 Survey with a response rate of 80% (N=563). Bilateral/Multilateral Agency: Embassy, Development Organization, Development 6% 6% Comparing responses across Country Surveys reflect changes in attitudes over time, but Bank, UN Agency also changes in respondent samples, changes in methodology, and changes to the survey Civil Society Organization: NGOs, instrument itself. To reduce the influence of the latter factor, only those questions with similar Community-Based Organization, Private 12% 19% Foundation, Professional /Trade Association, response scales/options were analyzed. This year’s survey saw an increased outreach to Faith-Based Group, Youth Group and/or response from Civil Society, but a decrease from Government Principals. These Private Sector: Private Company, Financial differences in stakeholder composition between the two years should be taken into 14% 17% Sector Organization, Private Bank consideration when interpreting the results of the past-year comparison analyses. Academia/Research Institute/Think Tank 12% 14% Key statistically significant findings (tested at the research standard of p < .05) are noted throughout the report. Media 4% 6% Breakdowns for individual questions by stakeholder group can be found in the “Ghana COS Other 1% <1% FY23 Tables with data breakdowns.xlsx” file published in the WBG Microdata Library, along Total Number of Respondents 543 751 with the survey microdata and this report. 42 Indicator Questions Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions, several of which are aggregated for the World Bank Group’s annual Corporate Scorecard and are highlighted in red below. A2_5. To what extent do you trust the World Bank Group to do what is right? Scale: 1 To no degree at all – 10 To a very significant degree A3. How effective has the World Bank Group been in achieving development results in Ghana? Scale: 1 Not effective at all – 10 Very effective To what extent do you agree/disagree with the following statements about the WBG’s work in Ghana? Scale: 1 Strongly disagree – 10 Strongly agree A4. The World Bank Group currently plays a relevant role in development in Ghana. A5. The World Bank Group’s work is aligned with what I consider the development priorities for Ghana. A7. To what extent does the World Bank Group influence the development agenda in Ghana? Scale: 1 To no degree at all – 10 To a very significant degree A8. How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Scale: 1 Not significant at all – 10 Very significant To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? Scale: 1 To no degree at all – 10 To a very significant degree C2. Responsiveness to needs C3. Access to WBG staff and experts C4. Flexibility when circumstances change C5. Being a long-term partner To what extent is the WBG an effective development partner in Ghana, in terms of collaborating with the following groups: Scale: 1 To no degree at all – 10 To a very significant degree C7_1.Collaboration with the national government C7_5.Collaboration with the private sector C7_6.Collaboration with civil society C7_7.Collaboration with other donor and development partners To what extent do you agree/disagree with the following statements? Scale: 1 Strongly disagree – 10 Strongly agree C8_1. The WBG’s financial instruments meet the needs of Ghana (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results). C10_1. I am satisfied with the quality of the WBG’s advisory services and analytical work in Ghana. C10_4. The WBG’s advice and recommendations are tailored to Ghana’s context. 43 Thank you For more information about this report or the Country Opinion Survey program, please contact: Svetlana Markova smarkova@worldbankgroup.org