World Bank Group Country Opinion Survey 2017: Ghana FY 2017 Ghana Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 May 2017 World Bank Group Country Opinion Survey 2017: Ghana Acknowledgements The Ghana Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Ghana country team and the local fielding agency Alayei Consult. In particular, PORG is grateful for the support from Beatrix Allah-Mensah (Senior Operations Officer) and Kennedy Fosu (Communications Officer), who coordinated the survey related activities from Accra, Ghana. 1 World Bank Group Country Opinion Survey 2017: Ghana Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Ghana .......................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................23 VIII. World Bank Group’s Knowledge and Instruments .....................29 IX. The Future Role of the World Bank Group in Ghana .................33 X. Refugees....................................................................................37 XI. Communication and Outreach ..................................................39 XII. Appendices ................................................................................45 2 World Bank Group Country Opinion Survey 2017: Ghana I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Ghana perceive the WBG. The survey explored: ▪ General Issues Facing Ghana ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Ghana ▪ Refugees ▪ Communication and Information Sharing ▪ Background Information II. Methodology From January to March 2017, 1000 stakeholders of the WBG in Ghana were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Vice President; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 719 stakeholders participated in the survey (72% response rate). Respondents filled out the questionnaires with a representative from an independent consulting company. Respondents were asked about: general issues facing Ghana; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Ghana; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 83%, N=830). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 93). 3 World Bank Group Country Opinion Survey 2017: Ghana III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Vice President were combined with respondents from the office of a minister; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from independent government institutions and the judiciary branch were included in the “Other” category. Percentage of Respondents (N=710) Employee of a Ministry, Ministerial Department or Implementation Agency 20% Local Government Office or Staff 16% Academia/Research Institute/Think Tank 9% Private Sector Organization 8% Media 6% NGO/Community Based Organization 5% Independent Government Institution 5% Youth Group 5% Financial Sector/Private Bank 5% PMU/Consultant/Contractor working on World Bank Group supported project 4% Office of Parliamentarian 4% Trade Union 3% Faith-Based Group 3% Private Foundation 2% Judiciary 2% Bilateral/Multilateral Agency 1% Office of Minister 1% Other 1% Office of the President, Vice President 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2017: Ghana III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=702) Education 24% Governance 12% Finance and markets 12% Urban, rural, and social development 9% Jobs 4% Social protection and labor 4% Poverty 4% Agriculture 4% Health, nutrition, and population 4% Other 4% Environment and natural resources 3% Generalist (specialized in multiple sectors) 3% Gender 2% Transport and ICT 2% Fragility, conflict and violence 2% Macroeconomics and fiscal management 2% Public-private partnerships 2% Water 1% Trade and competitiveness 1% Energy and extractives 1% Climate Change <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2017: Ghana III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 84). Percentage of Respondents (N=706) Eastern Sector Northern (Eastern, Sector Greater Accra, (Northern, Volta Regions), Upper East, 31% Upper West Regions), 33% Western Sector Southern (Central, Western Sector (Brong Regions), 17% Ahafo, Ashanti Regions), 19% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=441) Other, 25% The World Bank The Multilateral (IDA), 50% Investment Guarantee The International Agency (MIGA), Finance 7% Corporation (IFC), 17% "Which of the following agencies of the World Bank Group do you primarily engage with in Ghana?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 6 World Bank Group Country Opinion Survey 2017: Ghana III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the respondents in the FY’14 Country Survey indicated statistically similar levels of familiarity with the WBG (weighted mean in FY’17 = 5.1; weighted mean in FY’14 = 5.2)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Ghana, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Ghana, and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.0 Media 6.0 Other 5.8 Office of Parliamentarian 5.5 Office of the President/Vice President/Minister 5.3 Local Government 5.1 PMU/Consultant on a WBG-supported Project 5.1 Independent Government Institution 5.1 Private Sector/Financial Sector/Private Bank 5.0 CSO 4.8 Employee of a Ministry 4.8 Academia/Research Institute/Think Tank 4.7 "How familiar are you with the work of the World Bank Group in Ghana?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 93) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Ghana IV. General Issues Facing Ghana Headed in the Right Direction2 ▪ Year comparison: This year’s respondents were significantly more likely to believe that Ghana is headed in the right direction compared to respondents in the FY’14 Country Survey. Percentage of Respondents (FY 2017 N=693; FY 2014 N=747) 66% The right direction 42% 12% The wrong direction 27% 23% FY 2017 Not sure 31% FY 2014 "In general, would you say that Ghana is headed in ...?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Ghana IV. General Issues Facing Ghana (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Ghana were “education” (50%) and “job creation/employment” (32%). Percentage of Respondents (N=708) Education 51% Job creation/employment 46% Agriculture and rural development 31% Energy 26% Health 24% Private sector development 17% Water and sanitation 14% Economic growth 14% Public sector governance/reform 13% Food security 8% Poverty reduction 8% Social protection 7% Transport 7% Anti corruption 6% Gender equity 6% Information and communications technology 3% Natural resource management 2% Urban development 2% Global/regional integration 2% Trade and exports 2% "Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 27 response options shown.) 9 World Bank Group Country Opinion Survey 2017: Ghana IV. General Issues Facing Ghana (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Ghana were “education” (42%), “job creation/employment” (35%), and “economic growth” (35%). Percentage of Respondents (N=711) Agriculture and rural development 68% Job creation/employment 60% Economic growth 38% Education 29% Private sector development 14% Anti corruption 14% Energy 13% Health 11% Public sector governance/reform 8% Equality of opportunity 6% Food security 5% Trade and exports 4% Transport 4% Natural resource management 4% Social protection 4% Water and sanitation 3% Gender equity 3% Information and communications technology 2% Climate change 2% Financial markets 2% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 26 response options shown.) 10 World Bank Group Country Opinion Survey 2017: Ghana IV. General Issues Facing Ghana (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=693) Education and training that better ensure job 39% opportunity Better employment opportunities for young people 33% Better entrepreneurial opportunities 23% Consistent economic growth 23% Better opportunity for the poor who live in rural areas 23% Greater access to health and nutrition for citizens 18% Better employment opportunities for women 10% Greater access to micro-finance for the poor 9% A growing middle class 6% Greater voice and participation for citizens to help 5% ensure greater accountability More reliable social safety net 4% Better quality public services 3% Better opportunity for the poor who live in urban 2% areas Other 1% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Ghana? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2017: Ghana IV. General Issues Facing Ghana (continued) Gap between the Rich and the Poor Percentage of Respondents (N=711) Not a problem at all, Don’t know , 1% 2% A small problem, 7% A moderately big problem, 18% A very big problem, 72% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Ghana?" (Respondents chose from a list.) Global Climate Change Percentage of Respondents (N=712) Don’t Not a problem, 1% know, 1% Not too serious problem, 14% A somewhat serious problem, A very serious 25% problem, 60% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Percentages may not total 100 due rounding) (Respondents chose from a list. ) 12 World Bank Group Country Opinion Survey 2017: Ghana IV. General Issues Facing Ghana (continued) Early Childhood Development Not an important Percentage of Respondents (N=711) development Don't know, <1% priority, <1% A moderately important development priority, 9% A slightly important development priority, 4% A very important development priority, 86% "In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Ghana?" (Percentages may not total 100 due rounding) (Respondents chose from a list. ) 13 World Bank Group Country Opinion Survey 2017: Ghana V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (41%), “political pressures and obstacles” (27%), and “reforms are not well thought out in light of country challenges” (23%). Percentage of Respondents (N=684) Political pressures and obstacles 44% Reforms are not well thought out in light of 30% country challenges There is not an adequate level of citizen/civil 23% society participation Poor coordination within the Government 20% The Government works inefficiently 17% The World Bank Group is not sensitive enough to 17% political/social realities on the ground Lack of/inadequate levels of capacity in 17% Government The World Bank Group does not do adequate 15% follow through/follow-up Poor donor coordination 6% The World Bank Group works too slowly 5% Poor coordination within the World Bank Group 5% Other 1% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2017: Ghana V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.5 FY 2017 All respondents* FY 2014 5.8 "Overall, please rate your impression of the World Bank Group's effectiveness in Ghana." (1 - "Not effective at all", 10 - "Very effective") (*Significantly different between FY 2017 and FY 2014) Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.7 FY 2017 All respondents FY 2014 6.5 "To what extent does the World Bank Group’s work help to achieve development results in Ghana?" (1-"To no degree at all", 10-"To a very significant degree") 3 Means presented in the charts on this page were calculated based on weighted data from FY’17 and FY’14. 15 World Bank Group Country Opinion Survey 2017: Ghana V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 Mean Rating 1 2 3 4 5 6 7 8 9 10 7.0 All Respondents* FY 2017 6.6 FY 2014 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Ghana solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2017 and FY 2014) The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=171) Don't know, 4% The two institutions do not work well together, 13% The two institutions work well The way the two together, 46% institutions work together needs improvement, 37% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Ghana?” (Respondents chose from a list.) 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Ghana V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents across stakeholder groups had the statistically similar mean ratings for the aggregated responses to the twenty-six COS indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 61). ▪ Collaboration: Respondents who collaborated with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions, compared to respondents who do not work with the WBG. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.2 Office of the President/Vice President/Minister 7.2 PMU/Consultant on a WBG-supported Project 6.6 Office of Parliamentarian 6.5 Independent Government Institution 6.4 Other 6.3 Employee of a Ministry 6.3 Local Government 6.2 Academia/Research Institute/Think Tank 6.2 Media 6.1 Private Sector/Financial Sector/Private Bank 6.1 CSO 6.1 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 17 World Bank Group Country Opinion Survey 2017: Ghana V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group’s greatest value to Ghana was its “financial resources” (51%). Percentage of Respondents (N=612) Financial resources 27% 16% 43% Technical assistance 17% 17% 34% Bringing together different groups of 24% 16% 8% stakeholders Capacity development related to World Bank 12% 11% 23% Group supported projects Promoting knowledge sharing 8% 14% 22% Policy advice, studies, analyses 9% 11% 20% Implementation support 11% 15% Donor coordination 7% Mobilizing third party financial resources 7% Data and statistics 6% Greatest value Second greatest value Other <1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ghana?" (Respondents chose from a list.) 18 World Bank Group Country Opinion Survey 2017: Ghana V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group’s greatest weaknesses in its work in Ghana were “not enough public disclosure of its work” (25%) and “being too influenced by developed countries” (21%). Percentage of Respondents (N=696) Not enough public disclosure of its work 31% Not collaborating enough with stakeholders outside 25% the Government Not willing to honestly criticize policies and reform 21% efforts in the country Too influenced by developed countries 19% Not aligned with country priorities 15% Not adequately sensitive to political/social realities 14% in Ghana World Bank Group’s processes too complex 13% Staff too inaccessible 11% World Bank Group’s processes too slow 9% Don’t know 8% Its advice and strategies do not lend themselves to 6% practical problem solving Not client focused 5% Not exploring alternative policy options 5% The credibility of its knowledge/data 4% Not aligned with other donors’ work 2% Arrogant in its approach 1% Other <1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ghana? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2017: Ghana VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education* 7.1 6.3 Public sector governance/reform* 6.9 6.1 Health* 6.8 6.4 Economic growth* 6.6 5.9 Food security* 6.5 5.6 Water and sanitation* 6.5 6.2 Transport* 6.5 5.8 Information and communications technology* 6.5 5.5 Financial markets* 6.3 5.6 Global/regional integration* 6.3 5.6 Poverty reduction 6.2 6.0 Urban development* 6.2 5.9 Gender equity* 6.1 5.5 Climate change* 6.0 5.4 Private sector development* 6.0 5.2 Energy* 5.9 5.4 Trade and exports* 5.9 5.4 Equality of opportunity* 5.8 5.2 Job creation/employment* 5.6 5.1 Natural resource management 5.6 5.3 Disaster risk management 5.6 5.3 FY 2017 Social protection 5.5 5.2 FY 2014 Anti corruption* 5.4 4.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ghana?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2017 and FY 2014) 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2017: Ghana VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education 7.3 7.1 Health 7.1 6.8 Public sector governance/reform 7.0 6.9 Agriculture and rural development 6.8 6.6 Food security 6.7 6.5 Water and sanitation 6.7 6.4 Economic growth 6.7 6.6 Financial markets* 6.5 6.1 Information and communications technology 6.5 6.4 Transport 6.5 6.4 Global/regional integration 6.4 6.1 Urban development 6.2 6.3 Poverty reduction 6.1 6.3 Job creation/employment 6.0 5.5 Gender equity 6.0 6.1 Trade and exports 5.9 5.9 Climate change 5.9 6.0 Private sector development 5.9 6.0 Energy 5.8 6.0 Equality of opportunity 5.8 5.8 Pollution 5.6 5.2 Disaster risk management 5.6 5.5 Collaborating Natural resource management 5.5 with the WBG 5.6 Social protection 5.4 Not collaborating 5.6 with the WBG Judiciary reform 5.2 5.2 Anti corruption 5.2 5.5 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ghana?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 46) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2017: Ghana VI. Sectoral Effectiveness (continued) Reimbursable Advisory Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 “To what extent do you believe that Ghana received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=713) Don't know, 9% To a fully sufficient degree, 20% To a very insufficient degree, 19% To a somewhat sufficient degree, To a somewhat 29% insufficient degree, 24% “To what extent do you believe that the World Bank Group's work and support help the poorest in Ghana?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding.) 22 World Bank Group Country Opinion Survey 2017: Ghana VII. How the World Bank Group Operates The World Bank Group’s Work in Ghana: Year Comparison7 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.6 Overall the World Bank Group currently plays a relevant role in development in Ghana¹ 6.5 The World Bank Group’s work is aligned with 6.2 FY 2017 what I consider the development priorities for Ghana*¹ FY 2014 5.8 "To what extent do you agree with the following statements about the World Bank Group’s work in Ghana?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY2017 and FY2014) ¹Indicator Question The World Bank Group’s Work in Ghana: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.1 Overall the World Bank Group currently plays a relevant role in development in Ghana*¹ 6.5 The World Bank Group’s work is aligned with 6.7 what I consider the development priorities for Ghana*¹ 5.8 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Ghana?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2017: Ghana VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group provides effective 7.0 implementation support* 6.3 The World Bank Group effectively monitors and 6.9 evaluates the projects and programs it supports* 6.2 Working with the World Bank Group increases 6.7 Ghana’s institutional capacity* 6.3 Where country systems are adequate, the World 6.6 Bank Group makes appropriate use of them*¹ 6.1 The World Bank Group’s approvals and reviews are 6.3 done in a timely fashion* 5.5 The World Bank Group’s “Safeguard Policy” 6.2 requirements are reasonable* 5.8 The World Bank Group takes decisions quickly in 5.9 Ghana*¹ 5.3 The World Bank Group’s conditions on its lending are 5.6 reasonable* 5.1 FY 2017 The World Bank Group processes withdrawal of funds 5.2 FY 2014 promptly "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2017 and FY 2014) ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: Ghana VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.2 Ghana’s institutional capacity* 6.4 The World Bank Group provides effective 7.2 implementation support 6.9 The World Bank Group effectively monitors and 6.9 evaluates the projects and programs it supports 6.9 Where country systems are adequate, the World 6.8 Bank Group makes appropriate use of them*¹ 6.4 The World Bank Group’s approvals and reviews are 6.4 done in a timely fashion 6.2 The World Bank Group takes decisions quickly in 6.3 Ghana*¹ 5.5 The World Bank Group’s “Safeguard Policy” 6.3 requirements are reasonable 6.2 The World Bank Group’s conditions on its lending are 6.0 reasonable* 5.3 The World Bank Group processes withdrawal of funds 5.3 promptly 5.3 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 25 World Bank Group Country Opinion Survey 2017: Ghana VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner*¹ 7.7 6.9 Collaboration with the Government¹ 7.2 7.1 Helping to bring discipline/effective supervision to 6.7 implementation of investment projects¹ Straightforwardness and honesty*¹ 6.6 6.1 Treating clients and stakeholders in Ghana with 6.5 respect¹ 6.3 Collaboration with other donors and development 6.3 partners*¹ 6.6 Openness (sharing data and other information)¹ 6.2 6.2 The speed in which it gets things accomplished on the 6.0 ground*¹ 5.7 Collaboration with civil society*¹ 5.8 5.5 Responsiveness to needs¹ 5.8 5.7 Being inclusive¹ 5.7 5.8 Collaboration with the private sector*¹ 5.7 5.2 Flexibility (in terms of changing country 5.5 circumstances)¹ 5.5 Staff accessibility¹ 5.5 5.3 FY 2017 Flexibility (in terms of the institution’s products and 5.4 services)¹ 5.6 FY 2014 "To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2017 and FY2014) ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2017: Ghana VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner*¹ 8.1 7.4 Collaboration with the Government¹ 7.3 7.2 Straightforwardness and honesty*¹ 7.1 6.4 Treating clients and stakeholders in Ghana with 7.0 respect*¹ 6.4 Helping to bring discipline/effective supervision to 6.8 implementation of investment projects¹ 6.6 Openness (sharing data and other information)*¹ 6.8 5.9 Collaboration with other donors and development 6.5 partners*¹ 6.1 The speed in which it gets things accomplished on the 6.4 ground*¹ 5.8 Responsiveness to needs*¹ 6.1 5.7 Collaboration with civil society¹ 6.1 5.7 Being inclusive¹ 6.0 5.6 Collaboration with the private sector¹ 5.8 5.5 Flexibility (in terms of changing country 5.8 circumstances)*¹ 5.4 Flexibility (in terms of the institution’s products and 5.6 services)¹ 5.3 Staff accessibility¹ 5.6 5.3 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2017: Ghana VII. How the World Bank Group Operates (continued) Effectiveness of WBG Instruments in Supporting Poverty Reduction Mean Rating 1 2 3 4 5 6 7 8 9 10 Trust funds and grants 6.6 Investment Project Financing (IPF) 6.5 Development Policy Financing (DPF) 6.5 IFC Advisory Services 6.2 IFC Investment Services 6.1 Guarantees 6.1 "How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Ghana Government’s efforts to reduce poverty?" (1-"Not effective at all", 10-"Very effective") 28 World Bank Group Country Opinion Survey 2017: Ghana VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 ▪ Year comparison: This year’s respondents were significantly less likely to consult the WBG’s knowledge work and activities on a regular basis, compared to respondents in the previous FY’14 Country Survey. Percentage of Respondents (FY 2017 N=666 FY 2014 N=740) 2% Weekly 9% 15% Monthly 19% 30% A few times a year 22% 23% FY 2017 Rarely 21% FY 2014 30% Never 30% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 10 Percentages in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2017: Ghana VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Ghana’ Knowledge Needs11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.5 All Respondents* FY 2017 5.9 FY 2014 "The World Bank Group meets Ghana's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2017 and FY 2014) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.8 FY 2017 All Respondents FY 2014 6.6 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 6.9 All Respondents FY 2017 6.7 FY 2014 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 11 Means in the charts on this page were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Ghana VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.9 good practices* 6.5 Are relevant to country challenges 6.5 Include appropriate level of stakeholder 6.3 involvement during preparation* 6.0 Are accessible (well written and easy to 6.1 understand)* 5.6 Are adaptable to Ghana’s specific development 6.0 challenges and country circumstances*¹ 5.7 Lead to practical solutions 6.0 6.2 Are timely 5.7 5.8 Are adequately disseminated 5.5 FY 2017 5.4 FY 2014 Are translated enough into local language* 4.4 3.8 "In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2017 and FY 2014) ¹Indicator Question 12 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: Ghana VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Ghana’s Needs for Financial Instruments13 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.0 FY 2017 All Respondents* 5.4 FY 2014 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Ghana." (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2017 and FY 2014) 13 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Ghana IX. The Future Role of the World Bank Group in Ghana Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should “provide more adequate data/knowledge/statistics/figures on Ghana’s economy” (31%) and “reach out more to groups outside of Government” (30%) to make itself of greater value in Ghana. Percentage of Respondents (N=698) Reach out more to groups outside of Government 31% Collaborate more effectively with Government clients 24% Increase the level of capacity development in the country 22% Reduce the complexity of obtaining World Bank Group 21% financing Help to bring discipline/effective supervision to 18% implementation of investment projects Offer more innovative knowledge services 18% Improve the quality of i ts experts as related to Ghana’s 18% s pecific challenges Offer more innovative financial products 12% Provi de more adequate data/knowledge/statistics/figures 10% on Gha na’s economy Ensure greater selectivity in its work 10% Work faster 5% Increase availability of Reimbursable Advisory Services 5% Improve the competitiveness of its financing compared to 4% markets Other <1% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Ghana? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 33 World Bank Group Country Opinion Survey 2017: Ghana IX. The Future Role of the WBG in Ghana (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should work more with “local government” (37%), “private sector” (37%), and “academia/think tanks/research institutes” (30%) to ensure better development results in Ghana. Percentage of Respondents (N=712) Local government 40% Private sector 34% NGOs/Community Based Organizations 29% Academia/think tanks/research institutes 27% Youth/university groups 18% Beneficiaries 17% Parliament 9% Media 9% Donor community 7% Foundations 3% Don’t know 1% Other 1% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 34 World Bank Group Country Opinion Survey 2017: Ghana IX. The Future Role of the WBG in Ghana (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should focus its resources on “education” (40%), “agricultural development” (32%), “health” (29%), and “job creation/employment” (25%). Percentage of Respondents (N=711) Job creation/employment 49% Education 44% Agriculture and rural development 41% Energy 30% Economic growth 25% Private sector development 17% Health 16% Poverty reduction 14% Water and sanitation 12% Public sector governance/reform 10% Anti corruption 6% Food security 5% Transport 5% Social protection 3% Gender equity 3% Financial markets 2% Information and communications technology 2% Equality of opportunity 2% Trade and exports 2% Natural resource management 2% “When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the WBG should focus most of its resources in Ghana? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 27 response options shown.) 35 World Bank Group Country Opinion Survey 2017: Ghana IX. The Future Role of the WBG in Ghana (continued) Future Combination of the WBG Services14 ▪ Year comparison: This year’s respondents were significantly more likely to indicate that the WBG should offer more of “financial services” compared to respondents in the previous FY’14 Country Survey. Percentage of Respondents (FY 2017 N=662; FY 2014 N=740) 47% Financial services 38% 28% The combination is appropriate for Ghana 26% 18% Knowledge products 17% 3% Don't know 6% 2% FY 2017 Convening services 7% FY 2014 1% None of the above 5% "When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 14 Percentages in this chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2017: Ghana X. Refugees Government’s Efforts Related to Refugees Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 "To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to refugees in Ghana? ?" (1-"To no degree at all", 10-"To a very significant degree") WBG Support to Refugee Crisis in Ghana Percentage of Respondents (N=696) Education and health 75% Jobs 34% Infrastructure 24% Supporting poor and marginalized local 18% communities Social cohesion 17% Business development 11% Public services 8% Macro issues (fiscal accounts, balance of payments, 4% etc.) Don’t know 2% Other 1% "In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Ghana? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 37 World Bank Group Country Opinion Survey 2017: Ghana X. Refugees (continued) Impact of Refugees in Ghana Please rate how you feel when you think about the impact of the refugees in regards to... Ghana's Economy (N=673) Social Cohesion (N=651) No impact at all, 6% No impact at all, 14% A very A very A very positive negative negative A very positive impact, impact, 17% impact, 26% 13% impact, 8% A somewhat A somewhat A somewhat A somewhat positive negative positive impact, 21% negative impact, 32% impact, 28% impact, 35% National security (N=653) Public Service Delivery (N=647) No impact at all, 9% No impact at all, 15% A very A very A very negative positive negative impact, 12% impact, 8% A very impact, 23% positive A somewhat impact, positive 13% impact, 17% A somewhat negative A somewhat A somewhat impact, 38% negative positive impact, 43% impact, 22% Ghana's Poor and Marginalized (N=657) Not impact at all, 14% A very negative A very positive impact, 17% impact, 7% A somewhat positive A somewhat impact, 21% negative impact, 41% 38 World Bank Group Country Opinion Survey 2017: Ghana XI. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 61) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Ghana from “the Internet” (46%), “local newspapers” (43%), and “local radio” (30%). Percentage of Respondents (N=703) Local radio 52% Local television 47% Internet 34% Local newspapers 31% Social media (e.g., blogs, Facebook, Twitter, 14% YouTube, Flickr) International television 6% International radio 5% International newspapers 4% Periodicals 2% Other 0% "How do you get most of your information about economic and social development issues in Ghana? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2017: Ghana XI. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the World Bank through its “World Bank Group seminars/workshops/conference” (34%), “World Bank Group’s website” (34%), and “Social media” (29%). Percentage of Respondents (N=701) World Bank Group’s website 37% World Bank Group’s publications and other 36% written materials World Bank Group’s 33% seminars/workshops/conferences Social media (e.g., blogs, Facebook, Twitter, 29% YouTube, Flickr) Mobile phones 26% e-Newsletters 17% Direct contact with World Bank Group (i.e., 13% face to face meetings/discussions) Other 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 40 World Bank Group Country Opinion Survey 2017: Ghana XI. Communication and Outreach (continued) Access to Information15 Percentage of Respondents (FY 2017 N=660; FY 2014 N=711) 31% Yes 28% FY 2017 FY 2014 69% No 72% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" 15 Percentages presented in the charts on this page were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2017: Ghana XI. Communication and Outreach (continued) Access to the Internet16 ▪ Year comparison: This year’s respondents were significantly less likely to indicate that they have reliable access to the Internet, compared to the respondents in the FY’14 Country Survey. Percentage of Respondents (FY 2017 N=668; FY 2014 N=692) 76% Yes 92% FY 2017 24% No FY 2014 8% "Do you have reliable access to the Internet?" ▪ Year comparison: This year’s respondents were significantly more likely to indicate that they used primarily “high speed/WiFi,” compared to the respondents in the FY’14 Country Survey. Percentage of Respondents (FY 2017 N=533; FY 2014 N=514) 77% High speed/WiFi 66% FY 2017 23% FY 2014 Dial-up 34% "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 16 Percentages presented in the charts on this page were calculated based on weighted data. 42 World Bank Group Country Opinion Survey 2017: Ghana XI. Communication and Outreach (continued) The WBG Website Usage17 ▪ Year comparison: This year’s respondents were significantly more likely to indicate that they used/have used the World Bank Group website, compared to the respondents in the FY’14 Country Survey. Percentage of Respondents (FY 2017 N=654; FY 2014 N=706) 58% Yes 52% 42% FY 2017 No 48% FY 2014 "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2017 N=676) Yes 33% No 67% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" 17 Percentages presented in the chart were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2017: Ghana XI. Communication and Outreach (continued) Use of the WBG’s Website and Social Media Channels Percentage of Respondents (N=682) Weekly, 8% Never, 24% Monthly, 13% Rarely, 25% A few times a year, 30% “How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work?” (Respondents chose from a list.) 44 World Bank Group Country Opinion Survey 2017: Ghana XII. Appendices A. Responses to All Questions across All Respondents...................... 46 B. Responses to All Questions by Stakeholder Groups ...................... 61 C. Responses to Indicator Questions by Geographic Location........... 84 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 86 E. Responses to Selected Questions by Year..................................... 93 F. Indicator Questions as a Function of Exposure to the WBG .......... 99 G. WBG Country Opinion Survey FY17 – Ghana Questionnaire ..... 100 Ghana 45 World Bank Group Country Opinion Survey 2017: Ghana Appendix A: Responses to All Questions across All Respondents (N=719) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Ghana Percentage of Respondents 1. In general would you say that Ghana is headed in ... ? (N=706) The right direction 65.6% The wrong direction 12.2% Not sure 22.2% 2. Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Ghana? (Choose no more than THREE) (Responses Combined; N=708) Education 50.6% Job creation/employment 45.6% Agriculture and rural development 30.6% Energy 25.6% Health 23.6% Private sector development 17.1% Water and sanitation 13.7% Economic growth 13.7% Public sector governance/reform (i.e., government effectiveness, public financial 13.0% management, public expenditure, fiscal system reform) Food security 8.3% Poverty reduction 8.2% Social protection (e.g., pensions, targeted social assistance) 7.1% Transport (e.g., roads, bridges, transportation) 7.1% Anti corruption 6.5% Gender equity 5.5% Information and communications technology 3.0% Natural resource management (non-renewable resources) 2.4% Urban development 2.1% Global/regional integration 1.8% Trade and exports 1.8% Climate change (e.g., mitigation, adaptation) 1.8% Equality of opportunity (i.e., social inclusion) 1.8% Judiciary reform 1.7% Crime and violence 1.6% Financial markets 1.4% Pollution 1.0% Disaster risk management 0.8% 46 World Bank Group Country Opinion Survey 2017: Ghana A. General Issues Facing Ghana (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Ghana? (Choose no more than THREE) (Responses Combined; N=711) Agriculture and rural development 68.2% Job creation/employment 60.1% Economic growth 38.0% Education 29.1% Private sector development 14.2% Anti corruption 13.8% Energy 12.5% Health 10.7% Public sector governance/reform (i.e., government effectiveness, public financial 8.3% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 6.3% Food security 4.9% Trade and exports 4.2% Transport (e.g., roads, bridges, transportation) 4.2% Natural resource management (non-renewable resources) 3.9% Social protection (e.g., pensions, targeted social assistance) 3.8% Water and sanitation 3.4% Gender equity 2.5% Information and communications technology 2.3% Climate change (e.g., mitigation, adaptation) 1.8% Financial markets 1.5% Crime and violence 1.1% Urban development 0.7% Disaster risk management 0.7% Global/regional integration 0.7% Judiciary reform 0.6% Pollution 0.1% 47 World Bank Group Country Opinion Survey 2017: Ghana A. General Issues Facing Ghana (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Ghana? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=693) Education and training that better ensure job opportunity 39.1% Better employment opportunities for young people 32.8% Better entrepreneurial opportunities (i.e., to start small and medium sized 23.4% businesses) Consistent economic growth 23.2% Better opportunity for the poor who live in rural areas 22.9% Greater access to health and nutrition for citizens 18.0% Better employment opportunities for women 10.1% Greater access to micro-finance for the poor 8.8% A growing middle class 5.8% Greater voice and participation for citizens to help ensure greater accountability 4.8% More reliable social safety net 3.9% Better quality public services 3.5% Better opportunity for the poor who live in urban areas 1.7% Other 0.9% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Ghana? Percentage of Respondents (Select only ONE response) (N=711) A very big problem 71.7% A moderately big problem 18.3% A small problem 6.6% Not a problem at all 2.1% Don’t know 1.3% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=712) A very serious problem 59.8% A somewhat serious problem 24.9% Not too serious problem 13.6% Not a problem 0.8% Don’t know 0.8% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Ghana? (Select only ONE Percentage of Respondents response) (N=711) A very important development priority 86.1% A moderately important development priority 9.1% A slightly important development priority 4.1% Not an important development priority 0.4% Don’t know 0.3% 48 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Ghana? 701 0 5.01 2.47 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 612 89 6.46 2.42 in Ghana. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Ghana solve its most complicated 560 141 6.93 2.27 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Ghana? (Choose no more than THREE) (Responses Combined; N=711) Job creation/employment 49.4% Education 43.7% Agriculture and rural development 41.4% Energy 29.5% Economic growth 25.0% Private sector development 17.0% Health 16.5% Poverty reduction 13.8% Water and sanitation 12.0% Public sector governance/reform (i.e., government effectiveness, public financial 10.4% management, public expenditure, fiscal system reform) Anti corruption 5.9% Food security 4.9% Transport (e.g., roads, bridges, transportation) 4.5% Social protection (e.g., pensions, targeted social assistance) 3.1% Gender equity 3.0% Financial markets 2.4% Information and communications technology 2.3% Equality of opportunity (i.e., social inclusion) 2.3% Trade and exports 2.1% Natural resource management (non-renewable resources) 2.0% Climate change (e.g., mitigation, adaptation) 1.5% Urban development 1.1% Crime and violence 0.8% Global/regional integration 0.8% Disaster risk management 0.7% Judiciary reform 0.6% Pollution 0.4% 49 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=612) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Ghana? Value Value Combined Financial resources 27.0% 16.1% 43.0% Technical assistance 17.0% 17.4% 34.4% Bringing together different groups of stakeholders 16.3% 7.9% 24.3% Capacity development related to World Bank Group supported 11.6% 10.8% 22.4% projects Promoting knowledge sharing 7.7% 14.2% 21.9% Policy advice, studies, analyses 9.0% 10.9% 19.9% Implementation support 4.1% 10.8% 14.8% Donor coordination 2.1% 5.1% 7.3% Mobilizing third party financial resources 2.3% 4.6% 6.9% Data and statistics 2.9% 3.0% 5.9% Other 0.2% 0.2% 0.3% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Ghana? (Choose no more than TWO) (Responses Combined; N=696) Not enough public disclosure of its work 31.3% Not collaborating enough with stakeholders outside the Government 24.9% Not willing to honestly criticize policies and reform efforts in the country 20.7% Too influenced by developed countries 18.5% Not aligned with country priorities 14.9% Not adequately sensitive to political/social realities in Ghana 14.1% World Bank Group’s processes too complex 12.8% Staff too inaccessible 11.1% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 9.1% policies and procedures) Don’t know 7.6% Its advice and strategies do not lend themselves to practical problem solving 6.2% Not client focused 5.0% Not exploring alternative policy options 5.0% The credibility of its knowledge/data 3.7% Not aligned with other donors’ work 1.7% Arrogant in its approach 1.1% Other 0.3% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Ghana? (Select only ONE response) (N=713) To a fully sufficient degree 19.9% To a somewhat sufficient degree 28.6% To a somewhat insufficient degree 23.7% To a very insufficient degree 18.5% Don’t know 9.3% 50 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Ghana Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 418 217 6.50 1.91 2. Development Policy Financing (DPF) 426 188 6.47 1.94 3. Trust funds and grants 406 204 6.63 1.96 4. Guarantees 352 248 6.09 2.05 5. IFC Investment Services 333 271 6.14 2.00 6. IFC Advisory Services 346 258 6.16 2.02 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=712) Local government 39.6% Private sector 34.3% NGOs/Community Based Organizations 29.5% Academia/think tanks/research institutes 27.1% Youth/university groups 18.4% Beneficiaries 17.0% Parliament 9.4% Media 9.1% Donor community 7.4% Foundations 2.9% Don’t know 1.4% Other 0.7% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Ghana? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 604 86 6.65 2.23 development in Ghana* 11. The World Bank Group’s work is aligned with what I consider the 578 87 6.16 2.24 development priorities for Ghana* 51 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Ghana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 578 102 5.82 2.17 13. Flexibility (in terms of the institution’s products and services)* 544 126 5.42 2.05 14. Flexibility (in terms of changing country circumstances)* 560 107 5.56 2.09 15. Being inclusive* 555 103 5.76 2.15 16. Openness (sharing data and other information)* 580 76 6.19 2.28 17. Collaboration with the Government* 600 61 7.24 2.11 18. The speed in which it gets things accomplished on the ground* 547 118 6.03 1.99 19. Helping to bring discipline/effective supervision to implementation of 588 82 6.70 2.22 investment projects* 20. Collaboration with civil society* 575 86 5.85 2.11 21. Staff accessibility* 518 138 5.40 2.35 22. Collaboration with other donors and development partners* 561 110 6.31 2.07 23. Collaboration with the private sector* 555 112 5.61 2.16 24. Straightforwardness and honesty* 561 101 6.66 2.22 25. Treating clients and stakeholders in Ghana with respect* 565 102 6.60 2.14 26. Being a long-term partner* 600 77 7.65 2.13 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=684) Political pressures and obstacles 44.3% Reforms are not well thought out in light of country challenges 30.1% There is not an adequate level of citizen/civil society participation 23.1% Poor coordination within the Government 20.0% The Government works inefficiently 17.3% The World Bank Group is not sensitive enough to political/social realities on the 17.1% ground Lack of/inadequate levels of capacity in Government 16.5% The World Bank Group does not do adequate follow through/follow-up 14.6% Poor donor coordination 5.6% The World Bank Group works too slowly 5.0% Poor coordination within the World Bank Group 4.5% Other 1.3% 52 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 648 28 7.30 2.25 2. Gender equity 641 23 7.37 2.32 3. Private sector development 649 17 8.08 2.08 4. Education 664 10 8.88 1.64 5. Public sector governance/reform (i.e., government effectiveness, public 661 14 7.97 1.99 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 638 27 7.21 2.20 7. Food security 661 15 8.29 1.92 8. Urban development 644 13 7.76 2.10 9. Energy 661 10 8.40 2.03 10. Water and sanitation 656 14 8.55 1.89 11. Pollution 643 18 7.53 2.29 12. Job creation/employment 666 13 8.57 2.23 13. Health 656 12 8.89 1.67 14. Financial markets 641 20 7.68 2.15 15. Transport (e.g., roads, bridges, transportation) 654 16 7.95 2.11 16. Agriculture and rural development 657 13 8.79 1.86 17. Trade and exports 641 22 7.50 2.12 18. Crime and violence 643 23 6.99 2.37 19. Natural resource management (non-renewable resources) 653 24 7.02 2.41 20. Climate change (e.g., mitigation, adaptation) 640 24 7.42 2.26 21. Poverty reduction 654 15 8.46 1.97 22. Anti corruption 638 23 7.90 2.24 23. Judiciary reform 631 35 6.83 2.49 24. Economic growth 664 14 8.48 1.85 25. Disaster risk management 636 31 7.36 2.16 26. Equality of opportunity (i.e., social inclusion) 641 29 7.65 2.23 27. Information and communications technology 653 24 8.09 1.93 53 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 455 223 5.52 2.11 2. Gender equity 479 181 6.06 2.19 3. Private sector development 502 147 5.93 2.16 4. Education 560 99 7.18 2.00 5. Public sector governance/reform (i.e., government effectiveness, public 541 124 6.96 2.03 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 464 190 6.24 2.06 7. Food security 502 147 6.56 2.05 8. Urban development 509 132 6.24 2.04 9. Energy 505 151 5.90 2.24 10. Water and sanitation 530 125 6.55 2.22 11. Pollution 468 179 5.32 2.16 12. Job creation/employment 511 143 5.64 2.50 13. Health 546 115 6.90 1.98 14. Financial markets 494 155 6.25 2.05 15. Transport (e.g., roads, bridges, transportation) 523 131 6.48 2.19 16. Agriculture and rural development 536 117 6.67 2.11 17. Trade and exports 473 183 5.86 2.12 18. Natural resource management (non-renewable resources) 482 176 5.55 2.08 19. Climate change (e.g., mitigation, adaptation) 500 157 5.97 2.24 20. Poverty reduction 507 153 6.26 2.37 21. Anti corruption 451 197 5.36 2.24 22. Judiciary reform 415 232 5.18 2.19 23. Economic growth 524 134 6.69 2.18 24. Disaster risk management 446 202 5.51 2.05 25. Equality of opportunity (i.e., social inclusion) 471 184 5.76 2.19 26. Information and communications technology 497 160 6.45 2.14 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Ghana? (1-To no degree at all, 10-To a very significant 597 103 6.69 1.97 degree) To what extent do you agree with the following statements about the World Bank Group in Ghana? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, 575 121 6.00 2.14 Development Policy Loan, Trust Funds, etc.) meet the needs of Ghana* 5. The World Bank Group meets Ghana’s needs for knowledge services (e.g., 580 111 6.42 2.08 research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Ghana received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no 463 238 6.28 2.10 degree at all, 10-To a very significant degree) 54 World Bank Group Country Opinion Survey 2017: Ghana D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=685) Weekly 2.3% Monthly 12.0% A few times a year 29.3% Rarely 23.4% Never 33.0% In Ghana, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 474 203 5.71 2.12 3. Include appropriate level of stakeholder involvement during preparation 528 132 6.32 2.09 4. Lead to practical solutions 525 136 5.95 2.06 5. Are accessible (well written and easy to understand) 516 143 6.10 2.17 6. Are source of relevant information on global good practices 521 131 6.87 2.00 7. Are relevant to country challenges 540 123 6.50 2.05 8. Are adequately disseminated 493 161 5.51 2.10 9. Are translated enough into local language 449 208 4.32 2.56 10. Are adaptable to Ghana’s specific development challenges and country 540 121 6.00 2.20 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 593 107 6.79 1.93 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 583 117 6.90 1.96 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group processes withdrawal of funds promptly 424 251 5.29 2.28 2. The World Bank Group effectively monitors and evaluates the projects and 597 84 6.95 2.05 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 510 162 6.28 2.06 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 480 184 6.29 2.16 5. The World Bank Group’s conditions on its lending are reasonable 517 143 5.53 2.29 6. The World Bank Group takes decisions quickly in Ghana* 489 175 5.78 2.13 7. Working with the World Bank Group increases Ghana's institutional capacity 547 122 6.73 2.04 8. Where country systems (e.g., procurement, financial management, etc.) are 503 174 6.61 2.06 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 584 93 7.05 2.03 supervision of projects) 55 World Bank Group Country Opinion Survey 2017: Ghana E. Working with the World Bank Group (continued) Donors Supporting Government Efforts N DK Mean SD 10. To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to refugees in Ghana? (1-To no 529 161 6.24 2.21 degree at all, 10-To a very significant degree) 11. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to Percentage of Respondents the refugee crisis in Ghana? (Choose no more than TWO) (Responses Combined; N=696) Education and health 75.3% Jobs 34.1% Infrastructure 24.3% Supporting poor and marginalized local communities 18.1% Social cohesion 17.2% Business development 11.2% Public services 7.6% Macro issues (fiscal accounts, balance of payments, etc.) 4.5% Don’t know 2.4% Other 0.9% 12. Please rate how you feel when you think about the impact of the refugees in regards to… Percentage of Respondents (N=673) A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all Ghana’s economy 26.0% 31.6% 21.2% 7.6% 13.5% Social cohesion 17.1% 34.9% 28.4% 13.4% 6.3% National security 23.0% 43.0% 17.3% 8.0% 8.7% Public service delivery 12.2% 37.6% 22.4% 12.8% 15.0% Ghana’s poor and 16.7% 40.9% 20.9% 7.5% 14.0% marginalized F. The Future Role of the World Bank Group in Ghana 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Ghana? (Choose no more than TWO) (Responses Combined; N=698) Reach out more to groups outside of Government 31.2% Collaborate more effectively with Government clients (e.g., national, state, local) 24.1% Increase the level of capacity development in the country 22.3% Reduce the complexity of obtaining World Bank Group financing 21.1% Help to bring discipline/effective supervision to implementation of investment 17.9% projects Offer more innovative knowledge services 17.8% Improve the quality of its experts as related to Ghana’s specific challenges 17.8% Offer more innovative financial products 11.7% Provide more adequate data/knowledge/statistics/figures on Ghana’s economy 10.2% Ensure greater selectivity in its work 10.0% Work faster 5.0% Increase availability of Reimbursable Advisory Services (RAS) 4.6% Improve the competitiveness of its financing compared to markets (e.g., cost, 4.4% timeliness, other terms) Other 0.3% 56 World Bank Group Country Opinion Survey 2017: Ghana F. The Future Role of the World Bank Group in Ghana (continued) 2. When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Ghana? (Select only ONE response) (N=674) Financial services 44.8% The combination is appropriate for Ghana 29.4% Knowledge products 19.1% Don't know 3.1% Convening services 2.2% None of the above 1.3% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Ghana? (Choose no more than TWO) (Responses Combined; N=703) Local radio 51.6% Local television 47.2% Internet 34.4% Local newspapers 31.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 14.4% International television 6.0% International radio 5.4% International newspapers 4.3% Periodicals 2.4% Other 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=701) World Bank Group’s website 37.2% World Bank Group’s publications and other written materials 36.2% World Bank Group’s seminars/workshops/conferences 33.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 29.1% Mobile phones 26.4% e-Newsletters 16.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 12.6% Other 2.3% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=673) Yes 26.4% No 73.6% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=682) Yes 75.5% No 24.5% 57 World Bank Group Country Opinion Survey 2017: Ghana G. Communication and Information Sharing (continued) Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=670) Yes 54.3% No 45.7% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=676) Yes 33.4% No 66.6% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=544) High speed/WiFi 75.4% Dial-up 24.6% 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=682) Weekly 8.1% Monthly 13.5% A few times a year 29.8% Rarely 24.9% Never 23.8% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 427 201 6.32 2.39 10. I find the information on the World Bank Group’s websites useful 432 173 7.29 2.01 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 435 200 7.22 2.25 YouTube, Flickr) are valuable sources of information about the institution 12. When I need information from the World Bank Group I know how to find it 469 173 6.08 2.57 (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and inquiries 421 208 5.87 2.45 58 World Bank Group Country Opinion Survey 2017: Ghana H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=710) Employee of a Ministry, Ministerial Department or Implementation Agency 20.0% Local Government Office or Staff 16.5% Academia/Research Institute/Think Tank 8.9% Private Sector Organization 7.9% Media (press, radio, TV, web, etc.) 6.1% NGO/Community Based Organization 5.1% Independent Government Institution 5.1% Youth Group 4.9% Financial Sector/Private Bank 4.5% Project Management Unit (PMU) overseeing implementation of project/ 3.8% Consultant/Contractor working on World Bank Group supported project/program Office of Parliamentarian 3.7% Trade Union 3.2% Faith-Based Group 2.8% Private Foundation 1.7% Judiciary 1.5% Bilateral/Multilateral Agency 1.3% Office of Minister 1.1% Other 1.1% Office of the President, Vice President 0.8% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=702) Education 23.5% Governance 12.3% Finance and markets 11.8% Urban, rural, and social development 9.1% Jobs 4.4% Social protection and labor 4.1% Poverty 4.1% Agriculture 4.0% Health, nutrition, and population 3.8% Other 3.7% Environment and natural resources 2.7% Generalist (specialized in multiple sectors) 2.7% Gender 2.3% Transport and ICT 2.1% Fragility, conflict and violence 2.0% Macroeconomics and fiscal management 1.9% Public-private partnerships 1.6% Water 1.4% Trade and competitiveness 1.3% Energy and extractives 0.7% Climate Change 0.4% 59 World Bank Group Country Opinion Survey 2017: Ghana H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (N=670) Yes 29.7% No 70.3% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Ghana? (Select only ONE response) (N=441) The World Bank (IDA) 50.1% The International Finance Corporation (IFC) 17.5% The Multilateral Investment Guarantee Agency (MIGA) 7.0% Other 25.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=591) Yes 29.4% No 70.6% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Ghana? (Select only ONE response) (N=171) The two institutions work well together 45.6% The way the two institutions work together needs improvement 37.4% The two institutions do not work well together 12.9% Don't know 4.1% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Ghana? (Choose no more than TWO) (Responses Combined; N=611) Observer (i.e., follow in media, discuss in informal conversations, etc.) 42.6% Use World Bank Group website for information, data, research, etc. 39.6% Engage in World Bank Group related/sponsored events/activities 30.9% Use World Bank Group reports/data 24.7% Collaborate as part of my professional duties 18.5% Percentage of Respondents 8. What’s your gender? (N=700) Female 31.1% Male 68.9% Percentage of Respondents 9. Which best represents your geographic location? (N=706) Northern Sector (Northern, Upper East, Upper West Regions) 33.3% Southern Sector (Brong Ahafo, Ashanti Regions) 18.8% Western Sector (Central, Western Regions) 17.0% Eastern Sector (Eastern, Greater Accra, Volta Regions) 30.9% 60 World Bank Group Country Opinion Survey 2017: Ghana Appendix B: Responses to All Questions by Stakeholder Groups18  Office of the President/Vice President/Minister N=14  Office of Parliamentarian N=26  Employee of a Ministry N=142  PMU/Consultant on a WBG-supported Project N=27  Local Government N=117  Private Sector/Financial Sector/Private Bank N=88  CSO N=126  Media N=43  Independent Government Institution N=36  Academia/Research Institute/Think Tank N=63  Other N=28 A. General Issues facing Ghana In general, would you say that Ghana is headed in ... ? Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other The right direction 64.3% 76.9% 65.0% 77.8% 68.5% 59.8% 57.9% 69.8% 80.0% 61.3% 71.4% The wrong direction 7.1% 3.8% 15.0% 7.4% 9.9% 16.1% 14.3% 4.7% 2.9% 16.1% 14.3% Not sure 28.6% 19.2% 20.0% 14.8% 21.6% 24.1% 27.8% 25.6% 17.1% 22.6% 14.3% 18 Only 710 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 61 World Bank Group Country Opinion Survey 2017: Ghana A. General Issues facing Ghana (continued) Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana? (Choose no more than THREE) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Social protection* 0.0% 0.0% 10.1% 3.7% 8.8% 5.7% 4.0% 7.0% 5.6% 3.3% 28.6% Gender equity* 0.0% 0.0% 4.3% 0.0% 7.0% 1.1% 9.5% 9.3% 2.8% 3.3% 17.9% Private sector development 7.1% 11.5% 12.9% 18.5% 15.8% 27.6% 17.5% 11.6% 16.7% 19.7% 21.4% Education 64.3% 38.5% 57.6% 59.3% 55.3% 37.9% 52.4% 41.9% 47.2% 54.1% 35.7% Public sector governance/reform* 0.0% 11.5% 20.1% 14.8% 14.0% 10.3% 7.1% 0.0% 16.7% 16.4% 25.0% Global/regional integration* 0.0% 3.8% 0.7% 11.1% 1.8% 1.1% 3.2% 0.0% 2.8% 0.0% 0.0% Food security 0.0% 7.7% 9.4% 3.7% 12.3% 10.3% 4.8% 9.3% 5.6% 8.2% 3.6% Urban development 14.3% 0.0% 2.9% 0.0% 2.6% 2.3% 0.8% 4.7% 0.0% 0.0% 3.6% Energy 14.3% 50.0% 23.0% 18.5% 21.9% 19.5% 27.8% 25.6% 36.1% 32.8% 25.0% Water and sanitation* 28.6% 7.7% 16.5% 18.5% 15.8% 5.7% 6.3% 30.2% 22.2% 9.8% 14.3% Pollution 0.0% 0.0% 0.0% 0.0% 3.5% 1.1% 0.8% 0.0% 0.0% 1.6% 0.0% Job creation/employment 42.9% 53.8% 43.2% 63.0% 36.8% 47.1% 50.8% 44.2% 52.8% 44.3% 39.3% Health 21.4% 23.1% 30.9% 7.4% 22.8% 18.4% 20.6% 23.3% 19.4% 32.8% 10.7% Financial markets* 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.8% 0.0% 8.3% 0.0% 7.1% Transport 7.1% 11.5% 5.0% 11.1% 5.3% 8.0% 9.5% 9.3% 8.3% 3.3% 3.6% Agriculture and rural development 50.0% 34.6% 27.3% 33.3% 33.3% 32.2% 37.3% 34.9% 8.3% 24.6% 25.0% Trade and exports 0.0% 0.0% 0.7% 0.0% 1.8% 2.3% 4.8% 0.0% 5.6% 0.0% 0.0% Crime and violence 0.0% 3.8% 2.2% 3.7% 1.8% 0.0% 0.8% 2.3% 0.0% 1.6% 3.6% Natural resource management 0.0% 0.0% 2.2% 0.0% 3.5% 1.1% 5.6% 2.3% 0.0% 1.6% 0.0% Climate change* 7.1% 3.8% 0.7% 11.1% 0.0% 0.0% 1.6% 0.0% 5.6% 4.9% 0.0% Poverty reduction 7.1% 3.8% 8.6% 7.4% 8.8% 13.8% 7.9% 2.3% 2.8% 8.2% 7.1% Anti corruption 0.0% 3.8% 3.6% 3.7% 6.1% 12.6% 4.0% 7.0% 13.9% 9.8% 7.1% Judiciary reform 0.0% 3.8% 2.2% 0.0% 0.0% 2.3% 2.4% 0.0% 0.0% 1.6% 7.1% Economic growth* 21.4% 19.2% 8.6% 7.4% 7.0% 27.6% 11.9% 23.3% 16.7% 13.1% 10.7% Disaster risk management 0.0% 0.0% 0.0% 0.0% 1.8% 1.1% 1.6% 0.0% 0.0% 1.6% 0.0% Equality of opportunity 7.1% 0.0% 2.2% 7.4% 1.8% 2.3% 0.8% 2.3% 2.8% 0.0% 0.0% Information and communications 0.0% 7.7% 2.2% 0.0% 3.5% 4.6% 3.2% 4.7% 0.0% 1.6% 3.6% technology *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2017: Ghana A. General Issues facing Ghana (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Economic growth* 42.9% 19.2% 35.5% 29.6% 41.7% 46.0% 27.8% 53.5% 31.4% 52.5% 28.6% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.9% 0.0% 0.8% 2.3% 5.7% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 12.1% 3.7% 6.1% 4.6% 4.0% 9.3% 0.0% 8.2% 0.0% Information and communications 0.0% 3.8% 2.1% 0.0% 3.5% 2.3% 3.2% 4.7% 0.0% 0.0% 0.0% technology Social protection* 0.0% 0.0% 5.0% 0.0% 7.8% 3.4% 0.0% 2.3% 0.0% 4.9% 10.7% Agriculture and rural development 57.1% 50.0% 70.2% 74.1% 74.8% 66.7% 67.5% 69.8% 74.3% 67.2% 57.1% Trade and exports 7.1% 0.0% 2.8% 7.4% 5.2% 4.6% 7.1% 2.3% 2.9% 0.0% 0.0% Crime and violence 0.0% 3.8% 0.7% 0.0% 0.0% 1.1% 1.6% 0.0% 2.9% 0.0% 7.1% Climate change 0.0% 0.0% 2.1% 3.7% 1.7% 0.0% 2.4% 0.0% 8.6% 1.6% 0.0% Transport 0.0% 0.0% 6.4% 3.7% 3.5% 5.7% 2.4% 2.3% 2.9% 8.2% 0.0% Energy* 14.3% 30.8% 9.9% 29.6% 7.8% 10.3% 12.7% 11.6% 14.3% 9.8% 25.0% Anti corruption 28.6% 3.8% 11.3% 18.5% 12.2% 11.5% 15.1% 25.6% 14.3% 16.4% 10.7% Judiciary reform 0.0% 0.0% 0.0% 3.7% 0.9% 1.1% 0.0% 0.0% 0.0% 0.0% 3.6% Water and sanitation 14.3% 3.8% 4.3% 0.0% 3.5% 2.3% 4.0% 0.0% 5.7% 1.6% 3.6% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.8% 0.0% 0.0% 0.0% 0.0% Job creation/employment* 85.7% 76.9% 52.5% 81.5% 60.0% 64.4% 62.7% 44.2% 60.0% 52.5% 67.9% Health 0.0% 15.4% 10.6% 3.7% 7.8% 11.5% 12.7% 11.6% 2.9% 14.8% 14.3% Financial markets 0.0% 3.8% 1.4% 0.0% 1.7% 3.4% 1.6% 0.0% 2.9% 0.0% 0.0% Public sector governance/reform 14.3% 15.4% 12.1% 11.1% 7.8% 8.0% 2.4% 7.0% 8.6% 6.6% 14.3% Gender equity 0.0% 0.0% 2.1% 0.0% 3.5% 0.0% 4.0% 7.0% 0.0% 1.6% 7.1% Private sector development 14.3% 23.1% 10.6% 3.7% 12.2% 25.3% 12.7% 11.6% 20.0% 11.5% 17.9% Education 14.3% 34.6% 29.1% 18.5% 29.6% 17.2% 38.1% 25.6% 34.3% 32.8% 25.0% Global/regional integration 0.0% 0.0% 0.7% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% Food security 7.1% 7.7% 8.5% 3.7% 2.6% 4.6% 5.6% 4.7% 2.9% 3.3% 0.0% Urban development 0.0% 0.0% 0.7% 0.0% 0.9% 1.1% 0.8% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 7.1% 3.7% 1.7% 3.4% 2.4% 4.7% 2.9% 6.6% 7.1% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2017: Ghana A. General Issues facing Ghana (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Ghana? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Greater access to health and nutrition 35.7% 23.1% 18.2% 20.0% 23.2% 17.9% 13.8% 16.7% 20.0% 16.9% 3.6% for citizens Better entrepreneurial opportunities* 0.0% 7.7% 21.2% 16.0% 27.7% 29.8% 22.0% 31.0% 5.7% 32.2% 32.1% A growing middle class 21.4% 11.5% 1.5% 12.0% 7.1% 6.0% 7.3% 4.8% 5.7% 1.7% 3.6% Better opportunity for the poor who 7.1% 11.5% 23.4% 20.0% 24.1% 19.0% 25.2% 28.6% 11.4% 32.2% 21.4% live in rural areas Better opportunity for the poor who 0.0% 3.8% 1.5% 0.0% 1.8% 3.6% 1.6% 2.4% 0.0% 1.7% 0.0% live in urban areas Consistent economic growth* 50.0% 19.2% 29.9% 20.0% 28.6% 23.8% 14.6% 23.8% 17.1% 20.3% 14.3% More reliable social safety net 0.0% 11.5% 4.4% 0.0% 1.8% 6.0% 2.4% 4.8% 5.7% 1.7% 7.1% Greater access to micro-finance for the 7.1% 11.5% 6.6% 0.0% 13.4% 9.5% 7.3% 4.8% 8.6% 11.9% 14.3% poor Greater voice and participation for citizens to help ensure greater 7.1% 3.8% 4.4% 4.0% 2.7% 7.1% 7.3% 2.4% 2.9% 1.7% 10.7% accountability Education and training that better 28.6% 30.8% 43.1% 52.0% 34.8% 27.4% 36.6% 47.6% 51.4% 44.1% 39.3% ensure job opportunity Better quality public services 7.1% 7.7% 0.7% 0.0% 4.5% 4.8% 3.3% 4.8% 5.7% 5.1% 0.0% Better employment opportunities for 28.6% 53.8% 29.9% 48.0% 22.3% 29.8% 42.3% 23.8% 42.9% 27.1% 35.7% young people* Better employment opportunities for 7.1% 3.8% 12.4% 8.0% 5.4% 11.9% 15.4% 4.8% 20.0% 1.7% 14.3% women* Other 0.0% 0.0% 2.2% 0.0% 0.9% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Ghana?* (Select only ONE response) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other A very big problem 85.7% 34.6% 70.4% 77.8% 74.1% 73.3% 78.4% 72.1% 69.4% 70.0% 60.7% A moderately big problem 0.0% 50.0% 23.9% 18.5% 16.4% 18.6% 9.6% 18.6% 16.7% 18.3% 21.4% A small problem 0.0% 11.5% 3.5% 0.0% 7.8% 7.0% 8.0% 7.0% 13.9% 5.0% 7.1% Not a problem at all 7.1% 3.8% 0.0% 3.7% 1.7% 1.2% 2.4% 2.3% 0.0% 5.0% 3.6% Don’t know 7.1% 0.0% 2.1% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 1.7% 7.1% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2017: Ghana A. General Issues facing Ghana (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?* (Select only ONE response) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other A very serious problem 64.3% 42.3% 66.2% 85.2% 51.7% 61.6% 58.4% 65.1% 83.3% 41.0% 57.1% A somewhat serious problem 21.4% 42.3% 21.8% 11.1% 26.7% 23.3% 24.8% 23.3% 16.7% 32.8% 32.1% Not too serious problem 14.3% 11.5% 12.0% 0.0% 21.6% 14.0% 12.8% 11.6% 0.0% 21.3% 10.7% Not a problem 0.0% 0.0% 0.0% 3.7% 0.0% 1.2% 1.6% 0.0% 0.0% 1.6% 0.0% Don’t know 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 3.3% 0.0% *Significantly different between stakeholder groups In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Ghana? (Select only ONE response) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other A very important development priority 92.9% 76.9% 82.4% 88.9% 85.3% 86.0% 86.3% 90.7% 77.8% 96.7% 92.9% A moderately important development 0.0% 23.1% 11.3% 3.7% 11.2% 7.0% 8.9% 7.0% 13.9% 3.3% 3.6% priority A slightly important development 7.1% 0.0% 4.2% 7.4% 3.4% 7.0% 3.2% 2.3% 8.3% 0.0% 3.6% priority Not an important development priority 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 14 5.29 2.87 26 5.54 1.73 134 4.79 2.75 25 5.08 1.87 116 5.09 2.50 86 4.95 2.40 125 4.80 2.41 41 5.95 2.65 36 5.06 1.62 62 4.74 2.76 28 5.75 2.01 World Bank Group in Ghana? (1-Not familiar at all, 10-Extremely familiar) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 12 7.08 2.71 26 7.15 2.13 112 6.49 2.50 23 6.91 1.93 96 6.46 2.51 77 6.35 2.50 112 6.41 2.39 39 6.46 2.21 33 6.33 2.04 51 5.98 2.80 26 6.81 2.15 World Bank Group’s effectiveness in Ghana. (1-Not effective at all, 10-Very effective) 65 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Ghana 11 8.00 1.79 25 7.44 1.76 105 7.30 2.35 20 7.30 1.34 87 6.56 2.44 73 6.64 2.50 93 6.78 2.23 38 7.13 1.95 30 6.87 1.81 48 6.94 2.55 25 6.76 2.26 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Energy 21.4% 50.0% 26.4% 44.4% 25.0% 24.1% 27.2% 31.0% 41.7% 32.3% 32.1% Water and sanitation* 28.6% 7.7% 20.0% 11.1% 15.5% 8.0% 7.2% 7.1% 13.9% 4.8% 7.1% Pollution 0.0% 0.0% 0.0% 0.0% 0.9% 0.0% 0.8% 0.0% 2.8% 0.0% 0.0% Job creation/employment* 57.1% 61.5% 41.4% 70.4% 37.1% 59.8% 55.2% 52.4% 52.8% 54.8% 28.6% Health 21.4% 15.4% 23.6% 18.5% 17.2% 9.2% 13.6% 16.7% 13.9% 19.4% 0.0% Financial markets 0.0% 0.0% 3.6% 0.0% 0.9% 3.4% 1.6% 2.4% 5.6% 1.6% 7.1% Social protection* 0.0% 3.8% 4.3% 3.7% 6.0% 1.1% 0.0% 2.4% 0.0% 0.0% 17.9% Gender equity* 0.0% 0.0% 1.4% 0.0% 1.7% 2.3% 6.4% 7.1% 0.0% 1.6% 10.7% Private sector development 21.4% 23.1% 11.4% 14.8% 17.2% 23.0% 13.6% 21.4% 13.9% 22.6% 21.4% Education* 57.1% 50.0% 41.4% 33.3% 44.8% 28.7% 54.4% 31.0% 52.8% 40.3% 53.6% Public sector governance/reform 14.3% 3.8% 16.4% 14.8% 9.5% 6.9% 7.2% 4.8% 16.7% 12.9% 7.1% Global/regional integration 0.0% 0.0% 1.4% 0.0% 0.9% 2.3% 0.8% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 3.8% 7.9% 3.7% 6.0% 4.6% 5.6% 0.0% 2.8% 3.2% 3.6% Urban development 0.0% 0.0% 2.1% 0.0% 2.6% 0.0% 0.8% 0.0% 0.0% 1.6% 0.0% Judiciary reform 0.0% 0.0% 0.0% 3.7% 0.9% 1.1% 0.0% 0.0% 0.0% 0.0% 3.6% Economic growth 21.4% 23.1% 21.4% 14.8% 19.8% 34.5% 24.8% 38.1% 30.6% 25.8% 21.4% Disaster risk management 0.0% 0.0% 0.0% 0.0% 2.6% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.7% 0.0% 4.3% 3.4% 3.2% 2.4% 0.0% 3.2% 0.0% Information and communications 7.1% 0.0% 2.9% 3.7% 2.6% 2.3% 3.2% 0.0% 0.0% 1.6% 0.0% technology Transport 0.0% 7.7% 6.4% 0.0% 5.2% 6.9% 3.2% 2.4% 2.8% 3.2% 3.6% Agriculture and rural development 28.6% 30.8% 38.6% 44.4% 45.7% 47.1% 39.2% 52.4% 27.8% 40.3% 50.0% Trade and exports 0.0% 0.0% 2.1% 0.0% 2.6% 2.3% 4.8% 0.0% 0.0% 1.6% 0.0% Crime and violence 0.0% 3.8% 2.1% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 2.1% 3.7% 3.4% 0.0% 2.4% 4.8% 0.0% 1.6% 0.0% Climate change 0.0% 3.8% 1.4% 3.7% 0.9% 0.0% 1.6% 0.0% 8.3% 1.6% 0.0% Poverty reduction 21.4% 3.8% 12.9% 3.7% 15.5% 9.2% 13.6% 21.4% 8.3% 17.7% 25.0% Anti corruption 0.0% 7.7% 5.7% 7.4% 5.2% 10.3% 4.8% 2.4% 2.8% 8.1% 7.1% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ghana? Office of the Private Sector/ Independent Academia/ Greatest Value President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Bringing together different groups of 33.3% 25.0% 17.4% 26.9% 8.0% 14.9% 19.4% 7.7% 23.5% 11.8% 19.2% stakeholders Capacity development related to World 16.7% 8.3% 9.1% 0.0% 13.0% 14.9% 13.0% 10.3% 11.8% 19.6% 3.8% Bank Group supported projects Technical assistance 0.0% 33.3% 19.0% 11.5% 22.0% 10.4% 13.0% 17.9% 20.6% 19.6% 7.7% Policy advice, studies, analyses 0.0% 0.0% 10.7% 11.5% 8.0% 9.0% 8.3% 12.8% 5.9% 9.8% 15.4% Financial resources 25.0% 16.7% 30.6% 19.2% 33.0% 34.3% 21.3% 30.8% 17.6% 27.5% 19.2% Data and statistics 8.3% 0.0% 4.1% 3.8% 2.0% 4.5% 2.8% 0.0% 2.9% 2.0% 0.0% Promoting knowledge sharing 0.0% 4.2% 5.8% 11.5% 4.0% 6.0% 12.0% 7.7% 11.8% 9.8% 11.5% Implementation support 0.0% 4.2% 2.5% 3.8% 6.0% 1.5% 4.6% 5.1% 5.9% 0.0% 11.5% Mobilizing third party financial 0.0% 8.3% 0.0% 7.7% 2.0% 3.0% 2.8% 0.0% 0.0% 0.0% 11.5% resources* Donor coordination* 16.7% 0.0% 1.7% 3.8% 2.0% 1.5% 1.9% 7.7% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of the Private Sector/ Independent Academia/ 2nd Greatest Value President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Bringing together different groups of 16.7% 0.0% 4.2% 11.5% 8.2% 7.5% 12.3% 15.8% 15.2% 1.9% 0.0% stakeholders* Capacity development related to World 0.0% 20.8% 9.3% 19.2% 14.3% 10.4% 11.3% 5.3% 18.2% 1.9% 7.7% Bank Group supported projects Technical assistance* 0.0% 20.8% 20.3% 15.4% 13.3% 13.4% 15.1% 31.6% 15.2% 11.5% 42.3% Policy advice, studies, analyses 0.0% 8.3% 11.9% 3.8% 11.2% 11.9% 8.5% 18.4% 15.2% 15.4% 3.8% Financial resources 41.7% 8.3% 20.3% 15.4% 17.3% 13.4% 14.2% 7.9% 6.1% 21.2% 7.7% Data and statistics 0.0% 0.0% 4.2% 7.7% 3.1% 1.5% 1.9% 2.6% 3.0% 3.8% 3.8% Promoting knowledge sharing 25.0% 8.3% 11.9% 11.5% 24.5% 13.4% 17.9% 5.3% 9.1% 11.5% 3.8% Implementation support* 0.0% 12.5% 6.8% 11.5% 5.1% 14.9% 9.4% 5.3% 18.2% 23.1% 19.2% Mobilizing third party financial 8.3% 20.8% 5.1% 0.0% 3.1% 3.0% 6.6% 2.6% 0.0% 1.9% 7.7% resources* Donor coordination 8.3% 0.0% 5.9% 3.8% 6.1% 10.4% 2.8% 5.3% 0.0% 5.8% 3.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ghana? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Not client focused 0.0% 3.8% 7.4% 7.7% 9.6% 4.7% 2.5% 0.0% 0.0% 6.5% 0.0% The credibility of its knowledge/data 7.1% 0.0% 5.9% 0.0% 4.4% 4.7% 2.5% 4.8% 0.0% 1.6% 3.6% World Bank Group’s processes too 7.1% 7.7% 13.3% 11.5% 19.3% 11.8% 9.8% 14.3% 2.8% 19.4% 7.1% complex Not willing to honestly criticize policies 28.6% 23.1% 17.8% 26.9% 20.2% 21.2% 13.9% 38.1% 27.8% 22.6% 17.9% and reform efforts in the country Staff too inaccessible 0.0% 3.8% 15.6% 3.8% 11.4% 7.1% 13.1% 16.7% 11.1% 8.1% 3.6% World Bank Group’s processes too slow 7.1% 11.5% 5.2% 7.7% 8.8% 17.6% 8.2% 11.9% 5.6% 8.1% 7.1% Not aligned with other donors’ work 0.0% 0.0% 0.7% 0.0% 5.3% 2.4% 2.5% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities* 7.1% 7.7% 11.9% 0.0% 22.8% 16.5% 12.3% 19.0% 8.3% 22.6% 17.9% Not adequately sensitive to 14.3% 19.2% 15.6% 3.8% 7.0% 16.5% 19.7% 16.7% 11.1% 12.9% 14.3% political/social realities in Ghana Too influenced by developed countries 21.4% 23.1% 19.3% 15.4% 11.4% 21.2% 17.2% 21.4% 22.2% 22.6% 14.3% Not exploring alternative policy options 7.1% 3.8% 4.4% 7.7% 2.6% 7.1% 5.7% 0.0% 8.3% 4.8% 10.7% Not collaborating enough with 28.6% 34.6% 25.2% 42.3% 21.1% 24.7% 25.4% 19.0% 50.0% 8.1% 28.6% stakeholders outside the Government* Its advice and strategies do not lend 0.0% 15.4% 8.1% 3.8% 6.1% 8.2% 5.7% 2.4% 2.8% 4.8% 3.6% themselves to practical problem solving Not enough public disclosure of its 42.9% 46.2% 25.2% 53.8% 21.9% 21.2% 46.7% 23.8% 47.2% 17.7% 42.9% work* Arrogant in its approach* 0.0% 0.0% 0.7% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 3.2% 10.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.8% 2.4% 0.0% 0.0% 0.0% Don’t know 14.3% 0.0% 10.4% 7.7% 9.6% 7.1% 4.9% 2.4% 0.0% 12.9% 7.1% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Ghana?* (Select only ONE response) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 21.4% 38.5% 10.6% 51.9% 12.8% 16.1% 27.6% 9.3% 41.7% 14.5% 25.0% To a somewhat sufficient degree 35.7% 30.8% 31.2% 22.2% 26.5% 32.2% 26.8% 27.9% 22.2% 32.3% 25.0% To a somewhat insufficient degree 28.6% 23.1% 27.7% 14.8% 29.9% 20.7% 21.1% 20.9% 19.4% 24.2% 21.4% To a very insufficient degree 0.0% 7.7% 22.7% 7.4% 18.8% 21.8% 17.1% 30.2% 8.3% 17.7% 21.4% Don’t know 14.3% 0.0% 7.8% 3.7% 12.0% 9.2% 7.3% 11.6% 8.3% 11.3% 7.1% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Ghana Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing 8 6.75 1.83 24 6.83 1.55 68 6.63 2.03 18 6.72 1.81 59 6.58 2.06 53 5.94 2.01 76 6.47 1.65 24 7.08 1.56 23 6.57 1.56 41 6.07 2.45 19 6.74 1.52 Development Policy Financing* 9 6.22 2.39 23 6.74 1.39 67 6.58 2.01 20 6.95 2.09 63 6.54 1.89 53 6.11 2.15 81 6.11 1.86 22 7.41 0.80 23 6.70 1.49 39 5.90 2.39 21 7.29 1.59 Trust funds and grants 10 7.40 1.78 23 6.91 1.56 68 6.62 2.17 18 6.78 1.93 63 6.41 2.04 46 6.52 1.87 75 6.67 1.84 22 6.64 1.73 22 6.64 1.76 35 6.34 2.48 19 7.42 1.57 Guarantees 10 6.60 2.22 21 6.86 1.74 57 5.91 2.04 15 6.80 2.40 43 5.81 2.18 42 5.55 2.10 69 6.36 1.80 20 6.05 1.57 20 6.10 2.25 30 5.47 2.53 20 6.85 1.57 IFC Investment Services 9 6.56 2.65 23 6.13 1.71 53 6.02 1.95 13 6.92 1.98 35 6.91 1.98 42 5.86 2.01 68 6.18 1.65 16 6.56 1.50 17 5.94 2.11 33 5.55 2.75 19 6.05 1.99 IFC Advisory Services 8 7.25 1.58 23 6.35 1.75 56 6.11 1.91 12 6.25 1.96 40 6.50 1.99 44 5.86 2.32 70 6.21 1.88 17 6.76 1.39 18 5.89 2.30 34 5.62 2.50 19 6.05 2.17 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Beneficiaries* 7.1% 7.7% 21.3% 7.4% 21.6% 12.6% 10.5% 23.3% 8.3% 29.5% 17.9% Youth/university groups 7.1% 7.7% 22.0% 7.4% 19.0% 20.7% 18.5% 16.3% 8.3% 29.5% 10.7% Private sector* 50.0% 23.1% 33.3% 14.8% 31.0% 55.2% 32.3% 20.9% 33.3% 34.4% 42.9% Local government* 35.7% 57.7% 48.9% 29.6% 58.6% 25.3% 34.7% 34.9% 27.8% 26.2% 21.4% Donor community 7.1% 0.0% 6.4% 3.7% 12.1% 4.6% 8.9% 14.0% 5.6% 3.3% 7.1% NGOs/Community Based 21.4% 11.5% 27.7% 51.9% 20.7% 32.2% 40.3% 14.0% 50.0% 18.0% 42.9% Organizations* Academia/think tanks/research 21.4% 23.1% 22.7% 59.3% 19.0% 21.8% 31.5% 20.9% 41.7% 37.7% 25.0% institutes* Parliament* 28.6% 53.8% 5.0% 7.4% 3.4% 11.5% 6.5% 7.0% 13.9% 3.3% 17.9% Foundations 0.0% 3.8% 2.1% 0.0% 2.6% 4.6% 5.6% 2.3% 2.8% 0.0% 3.6% Media* 7.1% 11.5% 5.0% 11.1% 4.3% 6.9% 5.6% 41.9% 8.3% 16.4% 3.6% Other 0.0% 0.0% 0.0% 0.0% 0.9% 0.0% 0.0% 4.7% 0.0% 1.6% 3.6% Don’t know 7.1% 0.0% 2.1% 0.0% 2.6% 1.1% 1.6% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 11 7.09 1.14 23 6.48 1.16 119 6.78 2.30 21 6.67 2.06 95 6.64 2.33 72 6.89 2.32 106 6.40 2.34 40 6.82 1.66 33 6.73 2.07 54 6.37 2.51 25 6.64 2.45 relevant role in development in Ghana The World Bank Group’s work is aligned with what I consider the development priorities for 11 6.27 1.56 21 6.52 0.75 112 6.11 2.45 22 6.64 1.94 88 5.98 2.53 66 6.12 2.13 105 6.06 2.12 39 6.21 2.07 33 6.33 2.10 53 6.11 2.60 24 6.54 2.13 Ghana To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 11 5.73 2.57 22 5.73 0.88 119 6.06 2.37 20 5.65 1.93 91 5.95 2.3 74 5.62 2.16 96 5.74 2.00 40 5.60 2.09 27 5.41 1.99 52 5.83 2.56 21 6.05 1.86 Flexibility (in terms of the institution’s products 11 5.64 2.11 23 6.22 1.51 110 5.62 2.2 22 5.82 1.79 86 5.19 2.22 73 5.27 2.06 87 5.07 1.88 36 5.08 1.56 23 5.17 2.10 46 5.61 2.14 22 6.18 1.89 and services) Flexibility (in terms of changing country 10 5.00 2.05 25 5.84 1.21 115 5.53 2.18 19 5.63 1.71 87 5.57 2.21 73 5.45 2.29 88 5.60 1.77 40 5.70 2.09 23 6.09 2.07 52 5.38 2.47 23 5.43 1.85 circumstances) Being inclusive 10 5.60 3.37 23 5.83 1.64 109 5.99 2.55 22 5.95 2.06 87 5.64 2.07 70 5.87 2.08 92 5.50 1.70 35 5.34 1.71 30 5.90 2.41 50 5.86 2.42 22 6.00 1.88 Openness (sharing data and other 12 7.42 1.31 21 6.67 0.97 115 6.23 2.54 22 7.05 1.89 90 6.08 2.39 73 6.07 2.39 96 5.92 1.99 39 5.90 2.16 33 6.30 2.27 51 6.25 2.50 23 6.35 2.04 information) Collaboration with the Government 10 7.50 1.78 25 7.48 1.56 120 7.43 2.28 21 7.14 1.93 91 7.62 2.18 77 7.00 2.29 97 7.04 1.73 40 6.87 2.32 33 7.76 1.90 56 6.88 2.40 23 7.13 1.58 The speed in which it gets things 11 6.27 2.00 21 6.48 1.54 115 6.23 2.13 17 7.00 1.32 84 6.13 2.18 73 5.95 2.08 88 5.66 1.57 38 5.58 2.13 23 5.91 1.98 50 5.72 2.13 22 6.59 1.40 accomplished on the ground Helping to bring discipline/effective supervision to implementation of investment 10 6.90 2.42 25 6.64 1.63 116 6.86 2.61 22 7.27 2.00 90 6.94 2.32 74 6.58 2.04 97 6.37 1.80 40 6.32 2.31 32 7.06 2.27 54 6.78 2.29 23 6.30 1.94 projects Collaboration with civil society 11 6.36 1.36 22 5.95 1.13 110 5.92 2.44 22 6.27 1.78 86 5.94 2.54 74 5.43 1.98 101 5.96 1.78 36 5.56 2.24 32 5.81 1.86 52 5.92 2.26 23 5.70 1.74 Staff accessibility 10 6.30 3.02 21 6.05 1.77 106 5.27 2.47 18 6.22 2.10 75 5.21 2.41 68 4.81 2.43 92 5.46 2.07 32 4.94 2.20 25 5.84 2.32 45 6.11 2.40 20 5.75 2.24 Collaboration with other donors and 10 7.40 0.97 23 6.39 1.37 116 6.41 2.15 22 6.95 1.43 83 6.29 2.25 74 5.81 2.16 93 6.16 1.90 38 6.11 1.89 28 6.32 2.23 46 6.78 2.25 22 6.55 1.99 development partners Collaboration with the private sector 10 6.80 2.30 23 5.87 1.14 107 5.36 2.22 22 6.23 1.63 81 5.83 2.44 75 5.21 2.06 92 5.64 1.92 38 5.89 2.30 31 5.61 2.01 46 5.59 2.46 24 6.08 2.15 Straightforwardness and honesty 11 7.27 2.15 20 6.45 0.94 116 6.58 2.44 18 7.56 1.62 84 6.96 2.21 74 6.74 2.07 95 6.48 2.22 38 6.32 2.22 29 6.72 2.23 48 6.40 2.60 22 6.86 2.05 Treating clients and stakeholders in Ghana 10 6.40 2.46 23 6.52 1.04 116 6.53 2.31 21 7.05 1.72 82 6.85 2.32 72 6.53 2.10 93 6.41 1.96 37 6.16 2.11 32 6.87 1.84 50 6.72 2.37 24 7.00 1.98 with respect Being a long-term partner 10 8.90 1.45 24 7.79 1.41 120 7.59 2.34 22 7.68 2.28 96 7.52 2.31 78 7.69 2.22 99 7.68 1.81 39 7.62 2.12 32 7.81 1.69 51 7.76 2.31 23 7.43 1.83 70 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other The World Bank Group does not do 35.7% 0.0% 16.4% 14.8% 15.5% 10.6% 11.8% 16.7% 13.9% 22.4% 11.1% adequate follow through/follow-up Political pressures and obstacles 35.7% 33.3% 40.3% 51.9% 53.6% 41.2% 40.3% 47.6% 50.0% 44.8% 44.4% Reforms are not well thought out in 42.9% 25.0% 32.8% 18.5% 29.1% 27.1% 31.9% 26.2% 41.7% 24.1% 33.3% light of country challenges Poor coordination within the 14.3% 16.7% 17.2% 18.5% 20.9% 28.2% 21.8% 19.0% 8.3% 25.9% 11.1% Government The Government works inefficiently 21.4% 25.0% 15.7% 18.5% 17.3% 25.9% 16.0% 11.9% 8.3% 17.2% 14.8% Poor donor coordination 21.4% 8.3% 4.5% 11.1% 5.5% 2.4% 5.0% 2.4% 2.8% 6.9% 7.4% The World Bank Group is not sensitive enough to political/social realities on 7.1% 16.7% 21.6% 18.5% 14.5% 12.9% 22.7% 19.0% 19.4% 13.8% 0.0% the ground Lack of/inadequate levels of capacity in 7.1% 50.0% 15.7% 18.5% 14.5% 10.6% 10.9% 31.0% 22.2% 8.6% 37.0% Government* There is not an adequate level of 0.0% 20.8% 23.1% 14.8% 22.7% 21.2% 26.1% 26.2% 25.0% 25.9% 29.6% citizen/civil society participation The World Bank Group works too 7.1% 4.2% 4.5% 11.1% 1.8% 5.9% 7.6% 0.0% 2.8% 6.9% 7.4% slowly Poor coordination within the World 7.1% 0.0% 5.2% 3.7% 1.8% 4.7% 4.2% 0.0% 2.8% 15.5% 0.0% Bank Group Other 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 12.1% 0.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection* 13 6.31 2.78 26 6.65 1.87 131 6.97 2.72 23 7.65 1.97 103 7.17 2.57 77 7.38 2.21 114 7.23 1.87 40 7.50 1.78 35 7.60 1.75 53 7.83 1.94 25 8.44 1.66 Gender equity* 13 6.54 3.04 26 7.31 1.64 130 6.91 2.60 23 8.35 1.99 105 6.96 2.43 72 7.39 2.23 113 7.64 2.00 39 7.82 2.04 33 8.30 1.98 54 7.11 2.45 25 8.56 1.66 Private sector development 14 8.57 1.60 25 7.48 1.87 132 7.68 2.46 23 8.48 1.38 101 8.06 2.19 80 8.14 2.02 112 8.09 2.01 40 7.90 2.06 33 8.52 1.77 58 8.83 1.44 24 8.17 1.76 Education* 13 9.15 1.07 26 8.27 1.93 135 8.61 1.85 24 9.08 1.93 108 8.79 1.89 79 8.82 1.58 114 8.92 1.42 42 8.95 1.59 35 9.09 1.29 56 9.57 0.91 24 8.87 1.75 Public sector governance/reform 13 7.85 2.27 26 7.77 1.56 131 7.86 2.18 24 8.67 2.32 106 7.69 2.24 80 8.26 2.00 116 7.82 1.72 41 7.98 1.84 34 8.26 1.52 56 8.37 1.78 26 7.62 1.83 Global/regional integration* 13 5.54 3.10 24 7.79 1.44 132 6.98 2.42 22 7.59 2.67 98 6.74 2.38 77 7.22 2.07 115 7.21 2.08 37 7.51 1.85 33 7.97 1.45 54 7.89 1.64 26 7.46 2.21 Food security 13 7.69 1.80 26 8.08 1.47 133 7.92 2.29 24 8.29 2.77 104 8.21 2.10 81 8.33 1.82 115 8.54 1.64 40 8.35 1.82 34 8.65 1.54 58 8.72 1.44 25 8.04 1.59 Urban development 13 7.46 2.22 25 7.68 1.60 130 7.49 2.36 24 8.08 1.82 102 8.00 2.15 81 7.63 2.03 112 7.66 2.16 40 7.57 1.97 33 8.00 1.80 50 8.48 1.69 26 7.23 2.20 Energy* 13 8.23 1.64 26 8.31 1.95 134 7.68 2.45 24 9.17 1.27 105 8.39 1.94 80 8.49 2.05 115 8.67 1.73 40 8.60 2.01 34 8.94 1.63 56 9.07 1.75 26 7.81 2.19 Water and sanitation 13 9.00 1.15 25 8.56 1.61 134 8.18 2.32 23 8.70 2.32 110 8.52 1.97 79 8.63 1.83 111 8.59 1.67 39 8.51 1.96 34 8.94 1.61 56 9.07 1.22 24 8.33 1.55 Pollution* 12 6.33 2.50 25 6.60 1.89 127 7.16 2.75 24 7.38 2.57 101 7.58 2.26 79 7.47 2.14 114 7.64 2.05 40 7.72 2.05 34 8.32 1.72 54 8.22 1.91 25 7.36 2.68 Job creation/employment* 14 8.14 1.88 25 8.28 2.30 135 7.82 2.65 25 9.08 2.10 106 8.53 2.21 81 8.57 2.34 116 8.91 2.03 40 8.93 1.89 34 8.97 1.88 56 9.25 1.58 26 8.50 2.08 Health* 13 8.85 1.14 24 8.46 1.38 129 8.36 2.13 24 9.12 2.05 106 8.89 1.73 78 8.88 1.83 115 9.10 1.23 41 9.07 1.65 35 8.97 1.25 57 9.60 0.84 26 8.73 1.40 Financial markets* 12 6.83 3.13 25 8.00 1.32 126 7.02 2.49 23 8.04 2.03 100 7.42 2.32 80 7.91 1.99 114 7.93 1.75 40 7.60 2.24 33 8.18 1.57 55 8.15 2.14 26 8.19 1.72 Transport* 13 6.15 2.38 25 8.32 1.44 131 7.47 2.27 24 8.62 2.18 105 7.66 2.31 81 7.96 2.09 113 8.11 2.00 39 8.03 2.01 33 8.67 1.53 56 8.59 1.75 26 8.38 1.72 Agriculture and rural development 12 8.17 1.80 24 8.54 1.64 132 8.31 2.31 24 8.88 2.19 106 8.88 1.67 80 8.99 1.75 114 8.92 1.69 40 9.00 1.72 34 9.26 1.46 57 9.16 1.57 26 8.54 1.63 Trade and exports 13 6.77 2.52 24 7.21 1.18 131 7.19 2.52 23 7.91 1.90 100 7.40 2.37 78 7.76 1.87 112 7.56 1.88 35 7.63 1.78 34 7.32 1.89 58 8.03 2.09 25 7.56 2.12 Crime and violence 11 6.36 1.80 26 6.85 1.54 131 6.61 2.50 23 7.48 2.33 106 6.57 2.54 78 7.10 2.36 112 6.99 2.25 39 7.64 2.36 33 7.33 2.38 51 7.53 2.27 26 7.62 2.33 Natural resource management* 13 4.69 2.29 26 6.77 1.82 133 6.74 2.50 24 7.42 2.59 103 7.10 2.44 80 6.95 2.44 112 7.10 2.29 39 7.21 2.38 34 7.32 2.46 56 7.70 2.11 26 7.04 2.66 Climate change 13 7.00 2.65 25 6.84 1.93 128 7.14 2.44 23 8.35 1.70 103 7.30 2.45 77 7.22 2.33 113 7.43 2.10 40 7.60 1.97 34 8.41 1.81 52 7.77 2.19 25 7.32 2.36 Poverty reduction* 13 7.15 2.23 25 8.56 1.50 131 8.01 2.35 24 8.83 1.86 107 8.21 2.04 78 8.47 2.00 109 8.55 1.82 40 8.50 2.05 33 9.18 1.40 59 9.17 1.30 26 8.62 1.65 Anti corruption* 13 8.23 1.79 26 8.00 1.65 133 7.34 2.50 22 8.55 2.09 99 7.44 2.59 80 8.26 2.20 107 7.92 2.05 38 8.26 2.04 34 7.85 2.34 54 8.74 1.64 25 8.48 1.36 Judiciary reform 13 5.85 2.54 26 7.38 1.90 127 6.58 2.53 23 6.96 2.42 100 6.58 2.52 77 6.82 2.61 112 6.74 2.51 37 6.57 2.56 34 7.09 2.56 49 7.86 2.05 26 7.15 2.63 Economic growth* 14 8.64 1.65 26 8.27 1.25 131 7.92 2.29 23 9.04 1.19 107 8.54 1.86 82 8.55 1.98 114 8.45 1.81 41 8.93 1.52 34 8.56 1.67 59 8.95 1.29 26 8.69 1.41 Disaster risk management 11 6.45 2.42 26 7.12 2.07 130 7.12 2.24 24 8.08 1.89 101 7.03 2.38 80 7.32 2.13 111 7.66 1.85 38 7.32 2.17 34 7.65 2.12 49 7.86 2.11 25 7.20 2.55 Equality of opportunity* 13 5.38 3.10 25 7.20 1.80 129 7.24 2.55 24 8.38 1.44 103 7.49 2.30 79 7.86 2.09 113 7.87 2.09 38 7.68 2.16 34 8.32 1.77 51 8.10 1.91 25 7.72 2.35 Information and communications technology* 13 7.54 2.07 25 7.52 1.71 133 7.71 2.19 24 8.79 1.22 102 7.71 2.10 80 8.41 1.89 114 8.20 1.69 39 8.10 2.21 34 8.62 1.60 56 8.70 1.68 26 8.27 1.37 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 10 5.30 2.00 22 5.68 1.29 88 5.84 2.54 15 5.20 1.93 67 5.30 2.22 59 5.27 1.93 79 5.37 1.60 29 5.14 1.87 22 5.09 1.54 39 6.10 2.53 21 5.62 2.36 Gender equity 11 5.36 2.62 21 6.86 1.35 93 6.03 2.34 16 6.44 2.80 69 5.75 2.43 61 5.82 2.22 85 6.00 2.01 32 5.78 1.72 27 6.37 1.50 38 6.79 2.26 22 5.68 2.23 Private sector development* 11 8.18 1.54 23 5.83 1.44 100 5.90 2.47 18 6.44 1.46 72 5.67 2.34 66 5.45 1.83 88 6.02 1.80 33 5.88 2.09 26 6.65 1.60 39 5.77 2.79 22 5.55 2.09 Education* 11 8.45 1.81 23 6.87 1.32 111 7.28 2.09 18 7.78 1.31 88 7.24 2.08 70 6.77 2.01 100 7.04 1.98 35 7.54 1.77 29 7.76 1.30 49 7.18 2.27 22 6.27 2.10 Public sector governance/reform* 11 8.00 2.00 22 6.91 1.48 112 7.05 2.20 20 7.90 1.71 87 7.18 2.00 69 6.58 2.16 89 6.74 1.70 34 6.79 1.87 27 7.41 1.67 45 6.91 2.64 22 6.00 1.54 Global/regional integration* 12 6.92 2.15 24 7.21 1.18 85 6.31 2.23 18 7.11 1.88 67 5.72 2.26 63 5.52 2.27 82 6.26 1.73 28 5.68 1.83 25 7.04 1.72 34 6.41 1.83 22 6.45 1.87 Food security 10 7.90 1.73 22 6.55 1.34 99 6.41 2.28 17 7.18 1.74 81 6.72 2.28 65 6.28 1.94 84 6.31 2.02 31 6.58 1.84 25 6.56 1.71 44 6.80 2.13 20 6.35 1.73 Urban development 10 7.50 2.80 21 6.43 1.36 99 6.34 2.23 19 6.53 1.47 81 6.43 2.24 67 5.70 2.01 92 6.03 1.82 34 5.68 2.16 26 6.73 1.56 37 6.49 2.24 20 6.10 1.33 Energy 12 7.17 2.29 21 5.95 1.47 99 5.88 2.46 18 5.11 2.11 76 6.29 2.50 66 5.64 1.96 90 5.94 2.06 35 5.71 1.87 25 5.08 1.75 38 6.05 2.78 22 5.59 1.94 Water and sanitation* 11 7.91 2.21 21 6.95 1.36 105 6.37 2.58 18 5.94 2.36 83 7.19 2.09 69 6.35 1.96 93 6.49 2.02 33 5.76 1.89 28 6.25 2.32 42 6.86 2.48 23 5.83 1.97 Pollution 10 6.00 2.26 21 5.67 1.49 88 5.40 2.32 17 5.00 2.60 67 5.19 2.13 66 5.42 2.02 82 5.38 1.92 30 4.83 2.09 23 5.00 2.11 39 5.18 2.77 22 5.32 1.81 Job creation/employment 12 7.00 2.45 19 5.37 0.83 99 5.69 2.64 19 5.47 2.34 84 5.75 2.63 67 5.07 2.19 87 5.47 2.46 33 6.15 2.51 25 5.32 2.53 40 5.77 2.89 22 5.82 2.30 Health 12 7.42 1.98 24 6.42 1.02 108 6.94 2.24 19 7.05 2.09 85 7.04 1.89 65 6.66 1.84 97 6.81 1.94 38 6.82 1.89 27 6.70 1.79 45 7.11 2.46 22 6.91 1.63 Financial markets 10 7.30 2.54 22 6.77 0.81 90 6.06 2.29 18 6.94 1.43 75 5.99 2.10 68 6.04 2.16 89 6.27 1.82 36 6.17 2.10 25 6.76 1.42 37 6.05 2.48 21 6.67 1.83 Transport* 11 7.00 2.41 23 6.96 1.26 102 6.26 2.47 18 7.17 2.15 82 5.95 2.24 67 6.22 2.13 93 6.84 1.86 34 5.74 2.12 27 6.96 1.85 40 6.60 2.56 23 7.30 1.77 Agriculture and rural development 11 7.36 1.75 20 6.90 1.55 104 6.44 2.39 18 7.06 2.18 88 6.81 2.11 68 6.63 1.91 94 6.65 1.89 35 6.14 2.22 29 7.00 1.91 43 6.79 2.41 22 6.41 2.24 Trade and exports 10 6.30 2.16 19 6.26 1.33 92 5.64 2.54 17 6.12 2.09 74 5.65 1.91 68 5.82 2.20 78 5.92 1.88 32 5.81 1.99 22 5.50 1.26 37 6.24 2.52 21 6.05 2.16 Natural resource management 11 5.27 1.49 22 6.09 1.06 93 5.40 2.37 16 6.13 2.06 73 5.45 2.19 65 5.38 2.13 84 5.70 1.74 32 5.03 2.16 25 5.96 1.84 36 5.86 2.57 22 5.09 1.60 Climate change 11 5.55 2.11 21 6.67 1.43 102 5.97 2.52 15 6.47 1.88 78 5.69 2.13 65 5.66 2.11 89 6.15 1.95 31 5.10 2.02 26 6.58 2.30 37 6.03 2.76 21 6.14 2.37 Poverty reduction 10 5.90 2.85 22 6.32 1.55 98 6.19 2.63 16 6.19 2.29 83 6.61 2.32 67 6.30 2.03 81 6.11 2.19 33 5.55 2.31 23 5.74 1.98 47 6.38 2.99 22 6.41 2.30 Anti corruption 10 5.70 2.06 21 6.14 1.15 92 5.21 2.50 13 5.00 2.68 68 5.50 2.18 63 5.06 2.01 73 5.40 1.98 31 5.26 2.00 21 4.71 2.33 37 5.16 2.97 19 6.58 1.43 Judiciary reform 9 5.22 1.64 22 5.77 1.80 87 5.28 2.48 13 5.08 1.44 60 4.57 2.07 57 4.96 2.07 67 5.31 1.79 26 4.96 2.01 20 4.45 2.33 33 5.58 2.85 18 5.89 1.64 Economic growth 11 7.27 1.56 21 6.62 1.72 107 6.54 2.58 19 6.68 1.63 83 7.10 1.94 68 6.38 2.17 86 6.64 1.89 32 6.03 2.32 27 7.11 1.97 45 6.62 2.78 21 7.00 1.70 Disaster risk management* 9 6.44 1.42 22 6.23 1.45 85 5.89 2.36 14 4.14 1.46 70 5.01 1.91 64 5.37 2.07 72 5.61 1.72 31 4.94 1.79 21 5.57 2.11 35 5.80 2.59 20 5.45 1.90 Equality of opportunity 9 6.78 1.30 22 6.00 1.45 93 5.43 2.54 18 5.61 2.20 69 5.74 2.34 63 5.56 2.18 82 6.07 1.71 29 5.66 1.91 23 5.74 2.14 39 5.95 2.71 22 5.73 2.10 Information and communications technology* 10 7.70 1.34 24 6.50 1.32 100 6.59 2.42 16 7.06 1.69 70 6.09 2.30 67 5.85 2.14 85 6.60 1.75 34 5.74 1.97 23 6.74 1.68 43 7.02 2.71 22 6.73 1.58 *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results (continued) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 11 8.55 1.63 23 6.78 1.41 119 6.80 1.92 23 6.91 1.88 99 6.66 2.16 71 6.39 2.20 103 6.21 1.82 38 7.24 1.78 33 6.67 1.69 47 6.85 2.24 24 6.75 1.57 Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Ghana? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 13 8.00 1.53 22 6.14 1.46 117 5.89 2.41 23 5.61 1.95 97 5.94 2.28 70 5.77 2.29 89 5.88 1.74 37 6.16 1.97 28 6.18 1.83 50 6.12 2.45 23 6.09 1.50 meet the needs of Ghana The World Bank Group meets Ghana’s needs 12 8.58 1.31 23 6.87 1.58 112 6.27 2.24 25 6.88 1.81 97 6.31 2.35 72 6.15 1.95 94 6.21 1.76 36 6.14 2.44 31 7.23 1.65 47 6.40 2.27 25 6.40 1.58 for knowledge services* *Significantly different between stakeholder groups Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Ghana received value for money from the World Bank 10 6.80 1.55 21 6.38 1.43 94 6.18 2.28 17 6.82 2.30 75 6.04 2.29 51 6.20 2.01 71 6.52 1.80 31 5.65 2.07 20 6.40 2.16 45 6.42 2.46 21 6.57 1.75 Group’s Reimbursable Advisory Services? (1-To no degree at all, 10-To a very significant degree) 74 World Bank Group Country Opinion Survey 2017: Ghana D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Weekly 0.0% 0.0% 0.0% 3.8% 0.9% 4.7% 5.0% 0.0% 0.0% 3.6% 7.4% Monthly 41.7% 38.5% 10.2% 19.2% 2.7% 14.1% 10.1% 11.6% 13.9% 8.9% 18.5% A few times a year 33.3% 38.5% 29.9% 53.8% 29.7% 20.0% 25.2% 32.6% 44.4% 23.2% 33.3% Rarely 0.0% 23.1% 21.9% 15.4% 24.3% 25.9% 28.6% 20.9% 27.8% 25.0% 11.1% Never 25.0% 0.0% 38.0% 7.7% 42.3% 35.3% 31.1% 34.9% 13.9% 39.3% 29.6% *Significantly different between stakeholder groups In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 11 5.91 1.81 19 5.89 1.66 102 5.48 2.33 15 6.20 2.34 78 6.01 2.22 52 5.69 2.05 75 5.64 1.62 33 5.24 2.44 22 5.86 1.67 44 5.80 2.41 20 5.65 2.11 Include appropriate level of stakeholder 11 7.55 2.11 24 6.50 1.62 102 6.16 2.25 21 6.86 1.74 85 6.29 2.35 62 6.26 2.17 88 6.50 1.60 36 5.36 2.28 30 6.77 1.41 41 6.02 2.37 24 6.63 1.74 involvement during preparation Lead to practical solutions 11 6.18 1.89 23 6.26 1.25 110 6.21 2.24 18 6.33 1.97 83 5.59 2.33 63 5.87 1.90 85 6.08 1.68 35 5.29 2.14 28 6.14 1.72 44 5.64 2.49 20 5.95 1.67 Are accessible (well written and easy to 11 7.64 1.75 25 6.20 1.61 107 6.04 2.43 19 6.16 1.38 82 5.96 2.36 61 6.03 2.19 85 6.07 1.89 32 5.38 2.25 25 6.36 1.73 44 6.52 2.34 21 6.33 2.01 understand) Are source of relevant information on global 11 7.82 1.47 25 6.96 1.34 103 7.01 2.10 19 6.68 1.60 78 6.92 2.29 67 6.82 1.83 89 6.84 1.88 34 6.56 2.26 28 6.93 1.36 41 6.85 2.58 21 6.52 1.47 good practices Are relevant to country challenges 11 7.27 1.90 21 6.33 1.59 110 6.54 2.12 18 6.94 1.66 85 6.39 2.28 66 6.42 2.14 92 6.42 1.81 36 6.39 1.93 29 6.62 1.47 46 6.61 2.50 22 6.45 2.06 Are adequately disseminated 11 6.00 1.55 21 5.67 1.39 101 5.39 2.30 16 6.31 1.70 83 5.37 2.31 58 5.45 2.09 81 5.57 1.92 32 4.75 2.26 25 5.32 1.38 38 5.97 2.30 22 5.77 1.97 Are translated enough into local language 11 4.45 1.75 20 5.30 1.84 89 4.13 2.71 16 4.25 1.77 69 3.91 2.70 60 4.10 2.65 72 4.44 2.41 30 3.67 2.34 24 4.88 2.29 37 4.89 2.97 17 5.18 2.70 Are adaptable to Ghana’s specific development challenges and country 11 6.27 2.49 23 5.96 1.30 112 6.08 2.28 19 6.89 1.45 84 6.02 2.43 62 5.50 2.34 90 5.91 1.89 36 5.97 2.21 31 5.97 1.66 44 6.20 2.71 23 6.39 2.21 circumstances 75 World Bank Group Country Opinion Survey 2017: Ghana D. The World Bank Group’s Knowledge Work and Activities (continued) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 12 7.92 1.51 26 7.27 1.37 115 7.06 2.12 23 7.30 1.74 95 6.59 2.08 74 6.59 1.77 103 6.50 1.72 38 7.00 1.99 31 7.10 1.47 48 6.31 2.32 23 6.43 1.44 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 12 7.00 1.48 24 7.13 1.15 113 7.01 2.14 23 7.04 1.66 91 6.89 2.13 73 6.79 1.83 99 6.73 1.65 38 7.16 1.98 31 7.00 1.79 49 6.45 2.75 24 7.13 1.33 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group processes withdrawal 10 4.20 2.30 21 5.43 1.25 82 5.70 2.55 18 5.22 2.16 65 5.45 2.62 49 5.53 2.17 70 4.87 1.99 24 3.96 1.71 23 5.26 2.07 37 5.65 2.38 18 5.17 2.28 of funds promptly The World Bank Group effectively monitors and evaluates the projects and programs it 12 7.25 2.22 25 6.72 1.54 118 7.23 2.19 25 6.36 2.00 96 7.30 2.18 72 6.83 2.18 98 6.67 1.69 37 6.73 1.84 32 7.00 1.87 51 7.27 2.25 24 5.96 1.99 supports The World Bank Group’s approvals and 11 7.09 1.97 24 6.50 1.47 99 6.58 2.24 21 5.86 2.13 81 6.47 1.99 64 6.23 2.08 82 5.90 1.99 28 5.96 1.93 28 6.00 1.74 45 6.49 2.33 21 5.71 1.85 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 12 5.25 1.91 24 6.75 1.15 98 6.88 2.16 19 5.68 2.16 81 6.33 2.21 58 6.02 2.10 73 5.84 2.24 24 5.58 2.21 25 6.60 1.71 39 6.05 2.50 21 6.57 1.89 requirements are reasonable* The World Bank Group’s conditions on its 12 7.17 2.17 22 6.14 1.91 109 5.39 2.48 18 5.72 1.99 80 5.37 2.44 70 5.64 2.25 80 5.76 2.28 30 5.33 2.17 25 5.40 1.80 47 5.02 2.37 18 5.61 1.91 lending are reasonable The World Bank Group takes decisions 12 7.00 2.59 21 6.00 1.30 93 5.90 2.25 20 5.90 2.02 79 5.73 2.42 61 5.51 1.63 81 5.88 2.02 32 5.00 2.03 23 5.30 1.89 42 6.24 2.45 18 5.28 1.96 quickly in Ghana Working with the World Bank Group increases 12 7.92 1.78 24 6.54 1.44 110 7.10 2.11 20 6.65 1.69 90 6.86 2.28 71 6.52 1.72 84 6.36 1.66 36 6.72 2.41 26 6.38 1.79 47 6.87 2.45 21 6.14 2.20 Ghana’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 12 6.67 1.87 20 5.90 1.25 102 6.99 2.21 20 6.70 1.81 82 6.98 2.27 62 6.19 1.91 80 6.25 1.63 32 6.56 2.14 27 6.63 1.92 40 6.93 2.40 19 6.00 1.97 them The World Bank Group provides effective 12 8.25 1.86 23 6.74 1.57 119 7.40 2.12 24 7.25 1.98 92 7.38 1.98 73 6.70 1.98 93 6.73 1.76 36 6.44 2.05 31 7.29 1.70 51 6.80 2.56 23 6.74 1.94 implementation support* *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2017: Ghana E. Working with the World Bank Group (continued) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the 12 6.50 2.02 22 6.23 1.34 103 6.87 2.37 22 5.68 2.19 84 6.35 2.20 62 6.02 2.08 92 5.52 1.99 32 6.44 2.08 29 5.59 2.08 40 6.55 2.62 23 6.17 2.01 Government’s efforts related to refugees in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Ghana? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Education and health 57.1% 69.2% 76.3% 77.8% 74.6% 77.4% 77.9% 83.7% 77.8% 69.5% 60.7% Supporting poor and marginalized local 14.3% 7.7% 15.6% 25.9% 22.8% 16.7% 23.0% 16.3% 11.1% 13.6% 14.3% communities Jobs 50.0% 50.0% 36.3% 33.3% 25.4% 31.0% 37.7% 27.9% 47.2% 27.1% 35.7% Business development 14.3% 11.5% 9.6% 18.5% 15.8% 8.3% 9.8% 9.3% 11.1% 10.2% 14.3% Infrastructure 21.4% 19.2% 22.2% 22.2% 23.7% 33.3% 23.8% 30.2% 13.9% 30.5% 10.7% Social cohesion 14.3% 30.8% 21.5% 14.8% 14.9% 14.3% 12.3% 14.0% 16.7% 25.4% 21.4% Public services 0.0% 7.7% 6.7% 25.9% 7.9% 4.8% 4.9% 7.0% 2.8% 8.5% 21.4% Macro issues 0.0% 3.8% 1.5% 0.0% 3.5% 7.1% 4.1% 7.0% 11.1% 6.8% 7.1% Don’t know 14.3% 0.0% 2.2% 0.0% 4.4% 1.2% 2.5% 0.0% 2.8% 3.4% 0.0% Other 0.0% 0.0% 1.5% 0.0% 0.9% 2.4% 0.0% 0.0% 0.0% 0.0% 3.6% Education and health 57.1% 69.2% 76.3% 77.8% 74.6% 77.4% 77.9% 83.7% 77.8% 69.5% 60.7% Supporting poor and marginalized local 14.3% 7.7% 15.6% 25.9% 22.8% 16.7% 23.0% 16.3% 11.1% 13.6% 14.3% communities Jobs 50.0% 50.0% 36.3% 33.3% 25.4% 31.0% 37.7% 27.9% 47.2% 27.1% 35.7% Business development 14.3% 11.5% 9.6% 18.5% 15.8% 8.3% 9.8% 9.3% 11.1% 10.2% 14.3% Infrastructure 21.4% 19.2% 22.2% 22.2% 23.7% 33.3% 23.8% 30.2% 13.9% 30.5% 10.7% Please rate how you feel when you think about the impact of the refugees in regards to…. Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Ghana’s economy* A very negative impact 35.7% 23.1% 25.0% 42.3% 21.8% 30.1% 28.2% 19.0% 37.1% 19.3% 18.5% A somewhat negative impact 14.3% 7.7% 35.2% 7.7% 38.2% 32.5% 29.9% 40.5% 22.9% 38.6% 33.3% A somewhat positive impact 7.1% 3.8% 18.8% 23.1% 25.5% 20.5% 15.4% 23.8% 31.4% 31.6% 25.9% A very positive impact 7.1% 3.8% 10.2% 7.7% 3.6% 7.2% 13.7% 7.1% 2.9% 5.3% 0.0% No impact at all 35.7% 61.5% 10.9% 19.2% 10.9% 9.6% 12.8% 9.5% 5.7% 5.3% 22.2% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2017: Ghana E. Working with the World Bank Group (continued) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Social cohesion* A very negative impact 7.7% 15.4% 12.9% 41.7% 17.0% 17.5% 20.4% 12.2% 33.3% 10.3% 11.5% A somewhat negative impact 76.9% 38.5% 35.5% 16.7% 38.7% 32.5% 31.9% 29.3% 42.4% 31.0% 34.6% A somewhat positive impact 7.7% 19.2% 32.3% 12.5% 22.6% 25.0% 32.7% 39.0% 12.1% 43.1% 34.6% A very positive impact 0.0% 11.5% 11.3% 25.0% 16.0% 17.5% 9.7% 14.6% 9.1% 12.1% 11.5% No impact at all 7.7% 15.4% 8.1% 4.2% 5.7% 7.5% 5.3% 4.9% 3.0% 3.4% 7.7% *Significantly different between stakeholder groups Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other National security* A very negative impact 23.1% 4.0% 24.2% 33.3% 23.8% 24.4% 24.6% 30.0% 20.0% 21.1% 14.8% A somewhat negative impact 23.1% 24.0% 41.1% 29.2% 41.9% 45.1% 50.9% 45.0% 40.0% 45.6% 55.6% A somewhat positive impact 15.4% 16.0% 16.9% 16.7% 19.0% 13.4% 15.8% 10.0% 31.4% 19.3% 14.8% A very positive impact 15.4% 16.0% 11.3% 12.5% 8.6% 6.1% 5.3% 7.5% 5.7% 5.3% 0.0% No impact at all 23.1% 40.0% 6.5% 8.3% 6.7% 11.0% 3.5% 7.5% 2.9% 8.8% 14.8% *Significantly different between stakeholder groups Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Public service delivery* A very negative impact 7.7% 8.0% 12.0% 13.0% 9.4% 12.3% 16.1% 17.9% 6.1% 12.3% 7.7% A somewhat negative impact 38.5% 28.0% 35.2% 4.3% 52.8% 40.7% 33.0% 43.6% 27.3% 36.8% 50.0% A somewhat positive impact 0.0% 4.0% 23.2% 30.4% 17.9% 27.2% 20.5% 23.1% 33.3% 28.1% 19.2% A very positive impact 23.1% 12.0% 12.0% 30.4% 8.5% 9.9% 20.5% 5.1% 21.2% 7.0% 3.8% No impact at all 30.8% 48.0% 17.6% 21.7% 11.3% 9.9% 9.8% 10.3% 12.1% 15.8% 19.2% *Significantly different between stakeholder groups Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Ghana’s poor and marginalized* A very negative impact 23.1% 8.0% 24.0% 20.8% 15.9% 16.3% 9.9% 19.5% 11.4% 15.5% 18.5% A somewhat negative impact 15.4% 44.0% 41.9% 8.3% 44.9% 45.0% 40.5% 51.2% 37.1% 41.4% 44.4% A somewhat positive impact 15.4% 8.0% 12.4% 29.2% 20.6% 21.3% 31.5% 12.2% 40.0% 20.7% 11.1% A very positive impact 7.7% 8.0% 7.8% 12.5% 7.5% 7.5% 9.0% 4.9% 2.9% 6.9% 3.7% No impact at all 38.5% 32.0% 14.0% 29.2% 11.2% 10.0% 9.0% 12.2% 8.6% 15.5% 22.2% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2017: Ghana F. The Future Role of the World Bank Group in Ghana Which of the following SHOULD the World Bank Group do to make itself of greater value in Ghana? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Offer more innovative knowledge 15.4% 3.8% 19.1% 14.8% 19.0% 17.4% 20.5% 14.6% 13.9% 22.4% 10.7% services Collaborate more effectively with 23.1% 11.5% 34.6% 7.4% 32.8% 20.9% 16.4% 14.6% 16.7% 31.0% 17.9% Government clients* Work faster* 7.7% 23.1% 3.7% 7.4% 3.4% 4.7% 3.3% 4.9% 5.6% 5.2% 7.1% Reduce the complexity of obtaining 15.4% 11.5% 21.3% 14.8% 31.9% 23.3% 17.2% 14.6% 19.4% 19.0% 10.7% World Bank Group financing Increase availability of Reimbursable 0.0% 15.4% 6.6% 11.1% 4.3% 4.7% 1.6% 0.0% 2.8% 5.2% 3.6% Advisory Services Help to bring discipline/effective supervision to implementation of 23.1% 11.5% 26.5% 7.4% 19.0% 20.9% 11.5% 12.2% 2.8% 24.1% 17.9% investment projects* Offer more innovative financial 7.7% 23.1% 7.4% 3.7% 11.2% 12.8% 18.9% 12.2% 8.3% 10.3% 3.6% products Ensure greater selectivity in its work* 23.1% 23.1% 4.4% 0.0% 9.5% 8.1% 14.8% 12.2% 5.6% 12.1% 14.3% Provide more adequate data/knowledge/statistics/figures on 23.1% 7.7% 8.1% 18.5% 9.5% 14.0% 4.9% 17.1% 11.1% 8.6% 17.9% Ghana’s economy Improve the competitiveness of its 0.0% 11.5% 2.9% 14.8% 1.7% 5.8% 4.9% 4.9% 2.8% 3.4% 3.6% financing compared to markets Reach out more to groups outside of 23.1% 26.9% 26.5% 37.0% 21.6% 26.7% 38.5% 39.0% 55.6% 32.8% 39.3% Government* Increase the level of capacity 23.1% 19.2% 22.1% 14.8% 21.6% 19.8% 24.6% 46.3% 13.9% 19.0% 21.4% development in the country Improve the quality of its experts as 15.4% 11.5% 14.7% 44.4% 10.3% 19.8% 21.3% 7.3% 41.7% 6.9% 28.6% related to Ghana’s specific challenges* Other 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana?* (Select only ONE response) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Financial services 42.9% 38.5% 35.8% 63.0% 33.9% 54.2% 43.5% 43.6% 55.6% 54.4% 63.0% Knowledge products 21.4% 7.7% 17.9% 18.5% 21.1% 16.9% 21.7% 28.2% 22.2% 21.1% 0.0% Convening services 7.1% 0.0% 3.0% 7.4% 1.8% 1.2% 0.0% 2.6% 2.8% 1.8% 3.7% None of the above 0.0% 0.0% 1.5% 0.0% 0.9% 2.4% 3.5% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for 14.3% 50.0% 38.8% 11.1% 38.5% 22.9% 27.8% 25.6% 16.7% 19.3% 29.6% Ghana Don't know 14.3% 3.8% 3.0% 0.0% 3.7% 2.4% 3.5% 0.0% 2.8% 3.5% 3.7% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2017: Ghana G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Ghana? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Local radio 64.3% 65.4% 50.0% 44.4% 52.2% 49.4% 46.4% 72.1% 36.1% 56.7% 53.6% International radio* 21.4% 11.5% 1.4% 22.2% 2.6% 1.2% 4.8% 0.0% 27.8% 5.0% 3.6% Social media 7.1% 0.0% 14.3% 29.6% 13.9% 19.8% 12.8% 11.6% 19.4% 10.0% 14.3% International newspapers 14.3% 3.8% 5.0% 11.1% 1.7% 3.7% 0.8% 7.0% 2.8% 5.0% 7.1% Local television* 28.6% 65.4% 47.1% 22.2% 53.0% 42.0% 52.8% 58.1% 36.1% 41.7% 46.4% Internet* 42.9% 15.4% 30.7% 14.8% 35.7% 43.2% 36.8% 30.2% 22.2% 48.3% 32.1% Periodicals 0.0% 0.0% 2.1% 0.0% 3.5% 2.5% 3.2% 0.0% 0.0% 3.3% 3.6% International television 7.1% 15.4% 5.0% 3.7% 5.2% 7.4% 5.6% 2.3% 8.3% 6.7% 7.1% Local newspapers* 7.1% 23.1% 40.0% 48.1% 32.2% 27.2% 34.4% 18.6% 41.7% 18.3% 28.6% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other World Bank Group’s publications and 42.9% 46.2% 40.8% 30.8% 31.3% 41.5% 24.6% 42.9% 33.3% 36.1% 53.6% other written materials e-Newsletters* 0.0% 11.5% 19.7% 26.9% 9.6% 15.9% 18.9% 9.5% 38.9% 11.5% 17.9% World Bank Group’s 28.6% 57.7% 37.3% 34.6% 43.5% 15.9% 25.4% 26.2% 27.8% 42.6% 39.3% seminars/workshops/conferences* Mobile phones 28.6% 26.9% 25.4% 15.4% 22.6% 26.8% 32.0% 38.1% 11.1% 31.1% 17.9% Direct contact with World Bank Group 21.4% 30.8% 9.9% 0.0% 15.7% 12.2% 11.5% 9.5% 8.3% 13.1% 17.9% World Bank Group’s website* 50.0% 15.4% 32.4% 53.8% 36.5% 36.6% 46.7% 33.3% 50.0% 34.4% 25.0% Social media 21.4% 11.5% 27.5% 26.9% 31.3% 35.4% 33.6% 26.2% 25.0% 26.2% 25.0% Other 0.0% 0.0% 0.7% 3.8% 3.5% 6.1% 2.5% 2.4% 0.0% 1.6% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Yes 71.4% 70.8% 22.1% 36.0% 12.0% 21.0% 26.3% 32.4% 28.6% 25.4% 46.4% No 28.6% 29.2% 77.9% 64.0% 88.0% 79.0% 73.7% 67.6% 71.4% 74.6% 53.6% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2017: Ghana G. Communication and Information Sharing (continued) Do you have reliable access to the Internet?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Yes 92.9% 88.0% 73.6% 60.0% 74.3% 85.4% 65.5% 86.5% 68.6% 81.7% 78.6% No 7.1% 12.0% 26.4% 40.0% 25.7% 14.6% 34.5% 13.5% 31.4% 18.3% 21.4% *Significantly different between stakeholder groups Do you use/have you used the World Bank Group website?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Yes 75.0% 96.0% 46.7% 79.2% 35.1% 52.4% 57.6% 64.9% 73.5% 50.9% 74.1% No 25.0% 4.0% 53.3% 20.8% 64.9% 47.6% 42.4% 35.1% 26.5% 49.1% 25.9% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Yes 58.3% 66.7% 30.9% 44.0% 22.7% 26.8% 30.5% 51.4% 42.9% 31.1% 46.4% No 41.7% 33.3% 69.1% 56.0% 77.3% 73.2% 69.5% 48.6% 57.1% 68.9% 53.6% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Yes 92.3% 88.5% 71.4% 88.9% 64.3% 70.1% 77.4% 75.0% 84.6% 81.8% 91.3% No 7.7% 11.5% 28.6% 11.1% 35.7% 29.9% 22.6% 25.0% 15.4% 18.2% 8.7% *Significantly different between stakeholder groups How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Weekly 14.3% 7.7% 8.6% 7.4% 6.3% 13.4% 7.0% 0.0% 0.0% 13.6% 7.4% Monthly 28.6% 34.6% 11.5% 22.2% 13.5% 9.8% 11.3% 7.5% 14.3% 10.2% 22.2% A few times a year 14.3% 34.6% 26.6% 44.4% 25.2% 19.5% 32.2% 47.5% 51.4% 23.7% 37.0% Rarely 21.4% 23.1% 23.0% 18.5% 25.2% 30.5% 28.7% 27.5% 22.9% 25.4% 14.8% Never 21.4% 0.0% 30.2% 7.4% 29.7% 26.8% 20.9% 17.5% 11.4% 27.1% 18.5% *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2017: Ghana G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Private Sector/ Independent Academia/ President/Vice Office of Employee of on a WBG- Local Financial Sector/ Government Research Institute/ President/Minister Parliamentarian a Ministry supported Project Government Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy 6 7.50 1.64 25 6.16 1.40 80 6.10 2.86 18 5.44 2.73 53 6.91 2.46 54 6.59 2.38 73 5.71 2.17 32 6.72 1.90 24 5.54 2.34 38 7.21 2.36 21 6.38 1.86 to navigate* I find the information on the World Bank 8 8.13 1.55 25 7.00 1.15 78 7.17 2.56 23 7.09 2.04 55 7.29 2.23 54 7.41 2.11 73 7.08 1.72 31 7.61 1.69 25 7.52 1.56 38 7.82 2.00 19 6.68 1.38 Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 10 7.50 2.99 23 6.13 1.39 87 7.20 2.76 21 6.76 2.19 58 7.50 2.39 49 7.69 1.94 68 7.04 1.97 34 6.79 2.06 27 7.52 1.65 34 7.74 2.44 21 6.95 1.91 about the institution When I need information from the World Bank 10 7.20 2.49 25 6.28 1.79 86 5.67 2.86 20 6.95 1.93 68 5.62 2.90 54 6.46 2.53 78 5.74 2.60 34 5.85 2.39 30 6.67 1.97 40 6.83 2.54 20 5.90 2.15 Group I know how to find it The World Bank Group is responsive to my 10 7.10 2.02 25 6.12 1.51 78 5.19 2.77 19 6.21 2.46 56 5.46 2.72 53 6.17 2.49 71 5.77 2.27 30 5.67 2.31 26 6.54 1.61 32 6.47 2.86 18 6.17 1.92 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Yes 64.3% 86.4% 28.2% 53.8% 25.5% 19.8% 23.7% 26.8% 43.8% 17.5% 39.3% No 35.7% 13.6% 71.8% 46.2% 74.5% 80.2% 76.3% 73.2% 56.3% 82.5% 60.7% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Ghana?* (Select only ONE response) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other The World Bank (IDA) 53.8% 88.0% 57.6% 59.1% 63.1% 23.6% 38.0% 29.2% 37.5% 61.8% 52.6% The International Finance Corporation 30.8% 8.0% 10.6% 18.2% 9.2% 23.6% 22.5% 29.2% 33.3% 11.8% 15.8% (IFC) The Multilateral Investment Guarantee 0.0% 4.0% 5.9% 4.5% 6.2% 12.7% 9.9% 12.5% 8.3% 0.0% 0.0% Agency (MIGA) Other 15.4% 0.0% 25.9% 18.2% 21.5% 40.0% 29.6% 29.2% 20.8% 26.5% 31.6% *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2017: Ghana H. Background Information (continued) Do your projects involve both the World Bank and the IFC?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Yes 61.5% 80.8% 20.9% 52.0% 21.6% 24.7% 27.4% 28.6% 31.3% 22.2% 38.5% No 38.5% 19.2% 79.1% 48.0% 78.4% 75.3% 72.6% 71.4% 68.8% 77.8% 61.5% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Ghana?* (Select only ONE response) Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other The two institutions work well together 37.5% 52.4% 45.8% 23.1% 42.9% 27.8% 65.5% 12.5% 66.7% 70.0% 37.5% The way the two institutions work 62.5% 42.9% 29.2% 69.2% 38.1% 61.1% 20.7% 25.0% 0.0% 10.0% 62.5% together needs improvement The two institutions do not work well 0.0% 4.8% 16.7% 7.7% 9.5% 11.1% 13.8% 62.5% 22.2% 10.0% 0.0% together Don’t know 0.0% 0.0% 8.3% 0.0% 9.5% 0.0% 0.0% 0.0% 11.1% 10.0% 0.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Ghana? (Choose no more than TWO) Office of the Private Sector/ Independent Academia/ Percentage of Respondents President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ (Responses combined) President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Observer* 38.5% 11.5% 41.2% 3.8% 46.9% 55.1% 38.6% 56.8% 48.5% 40.0% 56.0% Use World Bank Group reports/data 30.8% 42.3% 21.8% 23.1% 25.5% 24.4% 19.8% 32.4% 21.2% 30.0% 16.0% Engage in World Bank Group 30.8% 76.9% 24.4% 42.3% 37.8% 16.7% 31.7% 18.9% 33.3% 26.0% 44.0% related/sponsored events/activities* Collaborate as part of my professional 15.4% 19.2% 25.2% 42.3% 15.3% 19.2% 16.8% 8.1% 12.1% 12.0% 16.0% duties* Use World Bank Group website for 30.8% 50.0% 28.6% 57.7% 28.6% 37.2% 51.5% 40.5% 54.5% 46.0% 44.0% information, data, research, etc.* *Significantly different between stakeholder groups What’s your gender?* Office of the Private Sector/ Independent Academia/ President/Vice Office of Employee of PMU/ Local Financial Sector/ Government Research Institute/ Percentage of Respondents President/Minister Parliamentarian a Ministry Consultant Govt Private Bank CSO Media Institution Think Tank Other Female 42.9% 17.4% 28.1% 28.0% 29.3% 36.0% 38.7% 35.7% 34.3% 14.8% 44.4% Male 57.1% 82.6% 71.9% 72.0% 70.7% 64.0% 61.3% 64.3% 65.7% 85.2% 55.6% *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2017: Ghana Appendix C: Responses to Indicator Questions by Geographic Location19  Northern Sector N=235  Southern Sector N=133  Western Sector N=120  Eastern Sector N=218 B. Overall Attitudes toward the World Bank Group Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 198 7.02 2.48 110 6.03 2.68 111 6.08 1.76 183 6.36 2.42 Group’s effectiveness in Ghana.* (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? (1-Strongly disagree, 10-Strongly agree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 201 7.17 2.15 106 6.94 2.37 103 6.15 1.90 183 6.22 2.23 role in development in Ghana* The World Bank Group’s work is aligned with what I 193 6.33 2.37 99 6.46 2.53 100 6.05 1.65 175 5.85 2.23 consider the development priorities for Ghana *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 200 6.02 2.39 107 6.34 2.16 86 5.31 1.53 176 5.52 2.08 Flexibility (in terms of the institution’s products and 181 5.31 2.23 92 5.73 2.10 88 5.27 1.49 174 5.45 2.06 services) Flexibility (in terms of changing country circumstances)* 190 5.74 2.29 96 6.14 2.12 91 5.03 1.58 174 5.36 1.98 Being inclusive* 185 5.38 2.39 96 6.10 2.30 99 5.87 1.47 168 5.89 2.07 Openness (sharing data and other information) 195 6.23 2.55 103 6.39 2.47 100 6.05 1.64 175 6.12 2.17 Collaboration with the Government 203 7.22 2.27 103 7.39 2.19 101 7.02 1.77 186 7.35 2.08 The speed in which it gets things accomplished on the 190 5.91 2.23 99 6.08 2.16 83 5.99 1.29 168 6.14 1.91 ground Helping to bring discipline/effective supervision to 195 6.62 2.38 103 6.79 2.32 100 6.75 1.84 183 6.70 2.22 implementation of investment projects Collaboration with civil society 194 5.87 2.35 100 6.01 2.20 96 5.67 1.35 177 5.82 2.14 Staff accessibility* 181 4.90 2.34 89 5.75 2.54 81 5.86 2.04 161 5.53 2.32 Collaboration with other donors and development 188 6.50 2.29 94 6.55 1.99 96 6.09 1.48 175 6.09 2.12 partners Collaboration with the private sector 186 5.88 2.34 91 5.26 2.28 98 5.60 1.51 172 5.52 2.20 Straightforwardness and honesty 195 6.81 2.41 98 6.84 2.25 90 6.23 1.65 171 6.60 2.26 Treating clients and stakeholders in Ghana with respect 190 6.77 2.20 96 6.84 2.19 96 6.33 1.60 176 6.45 2.28 Being a long-term partner* 205 7.95 2.38 105 7.66 2.09 100 6.92 1.65 183 7.70 2.04 *Significantly different between geographic locations 19 706 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 84 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 202 7.28 1.97 98 6.49 2.14 102 5.91 1.48 187 6.62 1.97 achieve development results in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Ghana? (1-Strongly disagree, 10-Strongly agree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 197 6.41 2.24 104 5.86 2.33 88 5.70 1.47 178 5.81 2.16 needs of Ghana* The World Bank Group meets Ghana’s needs for 191 6.66 2.31 105 6.15 2.24 99 6.33 1.39 177 6.37 2.03 knowledge services *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to Ghana’s specific development 184 6.37 2.43 100 6.14 2.32 91 5.80 1.47 160 5.61 2.10 challenges and country circumstances* *Significantly different between geographic locations Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 205 7.24 1.98 100 6.75 1.87 103 6.14 1.50 180 6.67 2.01 to development results in your country?* Overall, how would you rate the technical quality of the 200 7.07 2.15 98 6.90 1.80 103 6.50 1.70 177 6.94 1.96 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Northern Sector Southern Sector Western Sector Eastern Sector N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Ghana 176 6.01 2.09 86 5.83 2.37 69 5.70 1.66 151 5.54 2.23 Where country systems are adequate, the World Bank 178 6.78 2.01 88 7.18 2.33 75 5.99 1.36 154 6.40 2.15 Group makes appropriate use of them* *Significantly different between geographic locations 85 World Bank Group Country Opinion Survey 2017: Ghana Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group20 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Ghana COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Ghana?” Collaborating with the WBG N=199 Not collaborating with the WBG N=471 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 197 6.20 1.82 460 4.58 2.57 Ghana?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 193 7.40 1.98 381 6.09 2.43 Group’s effectiveness in Ghana.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Ghana solve its most complicated 189 7.32 1.77 346 6.70 2.49 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 20Only 670 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 86 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy* 35.0% 26.5% Water and sanitation 15.2% 11.1% Pollution 1.0% 0.2% Job creation/employment 51.3% 47.2% Health* 11.2% 18.6% Financial markets 2.5% 2.6% Social protection 4.1% 2.8% Gender equity 2.5% 3.2% Private sector development 16.2% 17.1% Education 43.7% 43.2% Public sector governance/reform 11.2% 10.0% Global/regional integration 1.0% 0.9% Food security* 1.5% 6.4% Urban development* 2.5% 0.4% Judiciary reform 0.0% 0.9% Economic growth 26.9% 24.1% Disaster risk management* 1.5% 0.2% Equality of opportunity 1.5% 2.4% Information and communications technology 3.0% 2.1% Transport 4.6% 4.5% Agriculture and rural development 41.6% 42.1% Trade and exports 1.0% 2.8% Crime and violence 0.5% 1.1% Natural resource management 2.0% 2.1% Climate change 0.5% 2.1% Poverty reduction 11.2% 15.0% Anti corruption 5.1% 6.6% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Ghana Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing 144 6.68 1.57 253 6.36 2.06 Development Policy Financing* 147 6.73 1.66 259 6.32 2.04 Trust funds and grants* 144 6.95 1.69 242 6.46 2.08 Guarantees* 126 6.50 1.78 209 5.88 2.12 IFC Investment Services 124 6.42 1.70 194 6.01 2.13 IFC Advisory Services 125 6.44 1.80 206 6.03 2.12 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 189 7.05 1.74 381 6.46 2.40 development in Ghana* The World Bank Group’s work is aligned with what I consider 184 6.73 1.71 361 5.83 2.38 the development priorities for Ghana* *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 186 6.06 1.85 357 5.65 2.30 Flexibility (in terms of the institution’s products and services) 181 5.60 1.78 331 5.32 2.17 Flexibility (in terms of changing country circumstances)* 182 5.80 1.70 345 5.38 2.24 Being inclusive 174 5.96 2.12 349 5.60 2.13 Openness (sharing data and other information)* 179 6.75 1.92 371 5.93 2.40 Collaboration with the Government 184 7.30 1.90 381 7.16 2.21 The speed in which it gets things accomplished on the 172 6.35 1.74 345 5.79 2.06 ground* Helping to bring discipline/effective supervision to 179 6.83 2.02 377 6.58 2.31 implementation of investment projects Collaboration with civil society 180 6.05 1.94 364 5.74 2.15 Staff accessibility 168 5.56 2.09 322 5.25 2.46 Collaboration with other donors and development partners* 175 6.53 1.85 354 6.14 2.13 Collaboration with the private sector 178 5.81 1.90 350 5.51 2.26 Straightforwardness and honesty* 179 7.13 2.08 355 6.40 2.28 Treating clients and stakeholders in Ghana with respect* 182 6.98 1.93 355 6.43 2.20 Being a long-term partner* 189 8.05 1.91 377 7.42 2.23 *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 193 7.43 2.06 421 7.24 2.32 Gender equity 190 7.56 2.10 417 7.26 2.42 Private sector development 192 8.16 1.77 420 8.04 2.23 Education 193 8.67 1.68 429 8.93 1.67 Public sector governance/reform 195 8.13 1.84 432 7.88 2.04 Global/regional integration 188 7.18 2.17 415 7.18 2.23 Food security 193 8.24 1.66 428 8.27 2.08 Urban development 186 7.92 1.83 424 7.69 2.21 Energy 190 8.27 1.79 433 8.45 2.15 Water and sanitation 193 8.60 1.64 425 8.53 2.00 Pollution 188 7.36 2.20 421 7.56 2.34 Job creation/employment 194 8.36 2.13 437 8.62 2.32 Health 191 8.87 1.43 430 8.89 1.79 Financial markets 189 7.79 1.96 422 7.62 2.24 Transport 191 7.90 1.94 432 7.94 2.21 Agriculture and rural development 192 8.71 1.67 430 8.77 1.97 Trade and exports 185 7.34 2.02 419 7.55 2.16 Crime and violence 188 7.10 2.11 422 6.91 2.46 Natural resource management 193 6.89 2.38 425 7.04 2.41 Climate change 187 7.58 1.95 421 7.28 2.38 Poverty reduction 185 8.19 1.94 430 8.52 2.00 Anti corruption 183 8.01 1.96 422 7.87 2.34 Judiciary reform 182 6.79 2.33 415 6.77 2.56 Economic growth 193 8.46 1.75 433 8.48 1.91 Disaster risk management 186 7.28 2.07 419 7.35 2.21 Equality of opportunity 189 7.45 2.26 420 7.71 2.25 Information and communications technology 194 8.25 1.72 426 8.05 2.02 89 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 164 5.38 1.78 269 5.59 2.20 Gender equity 166 5.95 2.16 296 6.12 2.21 Private sector development 173 5.85 1.98 309 5.95 2.25 Education 185 7.25 1.78 352 7.14 2.09 Public sector governance/reform 184 6.98 1.88 334 6.90 2.09 Global/regional integration 160 6.39 1.91 287 6.09 2.11 Food security 166 6.72 1.82 316 6.50 2.16 Urban development 179 6.21 1.90 311 6.27 2.11 Energy 165 5.79 1.89 321 5.95 2.37 Water and sanitation 178 6.71 1.87 333 6.44 2.35 Pollution 160 5.59 2.02 295 5.22 2.20 Job creation/employment 169 6.00 2.29 323 5.54 2.57 Health 180 7.08 1.77 343 6.84 2.06 Financial markets* 160 6.54 1.87 315 6.12 2.10 Transport 174 6.51 1.98 330 6.42 2.28 Agriculture and rural development 179 6.82 1.86 336 6.56 2.19 Trade and exports 162 5.90 1.97 297 5.90 2.19 Natural resource management 166 5.51 1.79 301 5.57 2.23 Climate change 167 5.89 2.07 313 5.96 2.30 Poverty reduction 167 6.13 2.14 317 6.28 2.44 Anti corruption 147 5.16 1.95 290 5.48 2.36 Judiciary reform 141 5.18 2.02 261 5.16 2.28 Economic growth 174 6.68 2.14 325 6.61 2.19 Disaster risk management 151 5.56 1.99 278 5.47 2.06 Equality of opportunity 157 5.77 2.13 297 5.75 2.23 Information and communications technology 168 6.54 1.96 312 6.40 2.23 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 189 7.07 1.58 378 6.54 2.08 achieve development results in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Ghana? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 185 6.34 1.76 365 5.81 2.26 needs of Ghana* The World Bank Group meets Ghana’s needs for knowledge 186 6.92 1.70 366 6.17 2.19 services* *Significantly different between collaborators and non-collaborators 90 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Ghana received value for money from the World Bank Group’s Reimbursable Advisory 160 6.53 1.76 278 6.11 2.21 Services?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 170 5.81 1.94 284 5.66 2.18 Include appropriate level of stakeholder involvement during 178 6.52 1.87 330 6.20 2.18 preparation Lead to practical solutions 176 5.99 1.94 327 5.93 2.12 Are accessible (well written and easy to understand) 176 6.26 1.83 318 5.99 2.31 Are source of relevant information on global good practices* 175 7.14 1.57 328 6.73 2.17 Are relevant to country challenges* 177 6.81 1.89 341 6.32 2.08 Are adequately disseminated* 169 5.80 1.80 308 5.36 2.24 Are translated enough into local language 156 4.49 2.31 277 4.24 2.69 Are adaptable to Ghana’s specific development challenges 174 6.36 1.96 341 5.82 2.30 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 192 7.34 1.59 373 6.52 1.95 development results in your country?* Overall, how would you rate the technical quality of the World 192 7.21 1.62 363 6.75 2.07 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2017: Ghana E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group processes withdrawal of funds 158 5.34 2.08 247 5.28 2.40 promptly The World Bank Group effectively monitors and evaluates the 191 6.88 1.74 373 6.94 2.21 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 175 6.38 1.84 310 6.19 2.16 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 172 6.28 2.00 290 6.22 2.26 reasonable The World Bank Group’s conditions on its lending are 168 6.01 1.90 332 5.30 2.45 reasonable* The World Bank Group takes decisions quickly in Ghana* 171 6.29 1.84 302 5.53 2.20 Working with the World Bank Group increases Ghana’s 182 7.23 1.78 340 6.41 2.10 institutional capacity* Where country systems are adequate, the World Bank Group 171 6.81 1.80 305 6.37 2.14 makes appropriate use of them* The World Bank Group provides effective implementation 188 7.20 1.68 365 6.87 2.17 support *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to 166 6.56 1.75 331 6.12 2.33 refugees in Ghana?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 162 6.57 2.04 249 6.16 2.55 I find the information on the World Bank Group’s websites 168 7.35 1.78 246 7.20 2.18 useful The World Bank Group’s social media channels are valuable 169 7.41 1.88 251 7.10 2.47 sources of information about the institution When I need information from the World Bank Group I know 176 6.45 2.23 274 5.81 2.75 how to find it* The World Bank Group is responsive to my information 169 6.38 2.10 239 5.46 2.62 requests and inquiries* *Significantly different between collaborators and non-collaborators 92 World Bank Group Country Opinion Survey 2017: Ghana Appendix E: Responses to Selected Questions by Year21 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2017 Number of comparable respondents = 702 FY 2014 Number of comparable respondents = 764 By weighting, the FY 2017 and FY 2014 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2017 FY 2014 Office of the President/Prime Minister/Minister22 5% 5% Office of Parliamentarian 5% 5% Government Institutions 25% 25% Local Government 10% 10% Bilateral/Multilateral Agencies 5% 5% Civil Society 20% 20% Private Sector 15% 15% Academia 10% 10% Media 5% 5% A. General Issues facing Ghana In general would you say that Ghana is headed in...?* Percentage of Respondents FY 2017 FY 2014 The right direction 65.8% 42.2% The wrong direction 11.5% 27.2% Not sure 22.7% 30.7% *Significantly different between FY2017 and FY2014 B. Overall Attitudes toward the World Bank Group FY 2017 FY 2014 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group 687 5.06 2.44 730 5.19 2.38 in Ghana? (1-Not familiar at all, 10-Extremely familiar) FY 2017 FY 2014 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 609 6.49 2.38 641 5.77 2.38 Group’s effectiveness in Ghana.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2017 and FY2014 21 Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 22 In FY 2017, this group of stakeholders consists of the Office of the President/Vice President and the Office of Minister. 93 World Bank Group Country Opinion Survey 2017: Ghana B. Overall Attitudes toward the World Bank Group (continued) FY 2017 FY 2014 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Ghana solve its most complicated 555 6.95 2.21 586 6.60 2.34 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2017 and FY2014 To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 593 6.61 2.17 676 6.52 2.48 in development in Ghana The World Bank Group’s work is aligned with what I 574 6.17 2.14 653 5.80 2.57 consider the development priorities for Ghana* *Significantly different between FY2017 and FY2014 To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2014 N Mean SD N Mean SD Responsiveness to needs 572 5.75 2.12 602 5.74 2.30 Flexibility (in terms of the institution’s products and services) 540 5.42 1.97 588 5.59 2.15 Flexibility (in terms of changing country circumstances) 558 5.54 2.01 604 5.54 2.31 Being inclusive 550 5.73 2.13 591 5.76 2.43 Openness (sharing data and other information) 574 6.21 2.17 624 6.15 2.62 Collaboration with the Government 594 7.19 2.05 620 7.14 2.23 The speed in which it gets things accomplished on the 548 6.00 1.91 591 5.66 2.37 ground* Helping to bring discipline/effective supervision to 585 6.65 2.12 implementation of investment projects Collaboration with civil society* 575 5.84 2.00 612 5.46 2.39 Staff accessibility 517 5.47 2.31 591 5.26 2.49 Collaboration with other donors and development partners* 555 6.33 1.97 601 6.59 2.27 Collaboration with the private sector* 553 5.66 2.10 591 5.22 2.27 Straightforwardness and honesty* 553 6.60 2.18 616 6.11 2.59 Treating clients and stakeholders in Ghana with respect 562 6.53 2.07 619 6.29 2.74 Being a long-term partner* 593 7.67 2.06 627 6.94 2.40 *Significantly different between FY2017 and FY2014 94 World Bank Group Country Opinion Survey 2017: Ghana C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ghana? (1-Not effective at all, 10-Very effective) FY 2017 FY 2014 N Mean SD N Mean SD Social protection 458 5.45 2.03 528 5.19 2.38 Gender equity* 483 6.06 2.17 528 5.52 2.44 Private sector development* 506 5.95 2.11 521 5.24 2.32 Education* 558 7.13 1.99 600 6.31 2.30 Public sector governance/reform* 538 6.92 2.02 560 6.08 2.42 Global/regional integration* 474 6.27 2.01 531 5.59 2.25 Food security* 499 6.54 1.99 564 5.65 2.41 Urban development* 506 6.21 2.02 572 5.93 2.37 Energy* 506 5.92 2.17 543 5.39 2.59 Water and sanitation* 529 6.51 2.17 592 6.21 2.36 Job creation/employment* 510 5.61 2.43 575 5.05 2.53 Health* 545 6.83 1.94 592 6.39 2.29 Financial markets* 498 6.31 2.00 539 5.65 2.43 Transport* 524 6.50 2.14 564 5.79 2.35 Trade and exports* 473 5.91 2.07 537 5.37 2.31 Natural resource management 487 5.56 1.98 551 5.31 2.71 Climate change* 502 5.97 2.18 505 5.36 2.37 Poverty reduction 502 6.23 2.31 612 5.98 2.52 Anti corruption* 455 5.38 2.16 552 4.60 2.72 Economic growth* 523 6.63 2.12 603 5.85 2.46 Disaster risk management 451 5.55 1.99 547 5.34 2.45 Equality of opportunity* 476 5.80 2.08 501 5.24 2.38 Information and communications technology* 502 6.47 2.06 544 5.48 2.20 *Significantly different between FY2017 and FY2014 FY 2017 FY 2014 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 587 6.67 1.95 663 6.50 2.18 achieve development results in Ghana? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Ghana? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2014 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 566 6.03 2.09 662 5.44 2.61 needs of Ghana* The World Bank Group meets Ghana’s needs for 573 6.46 2.02 649 5.87 2.68 knowledge services* *Significantly different between FY2017 and FY2014 95 World Bank Group Country Opinion Survey 2017: Ghana D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2017 FY 2014 Weekly 2.4% 8.5% Monthly 14.7% 18.9% A few times a year 29.9% 21.6% Rarely 22.8% 21.1% Never 30.2% 29.9% *Significantly different between FY2017 and FY2014 In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2014 N Mean SD N Mean SD Are timely 470 5.68 2.03 552 5.82 2.33 Include appropriate level of stakeholder involvement during 527 6.35 2.02 567 6.02 2.34 preparation* Lead to practical solutions 521 5.96 1.96 569 6.19 2.28 Are accessible (well written and easy to understand)* 512 6.15 2.10 574 5.55 2.37 Are source of relevant information on global good practices* 522 6.88 1.93 577 6.54 2.17 Are relevant to country challenges 536 6.52 1.99 Are adequately disseminated 489 5.55 2.00 574 5.37 2.31 Are translated enough into local language* 452 4.41 2.46 494 3.77 2.45 Are adaptable to Ghana’s specific development challenges 537 5.98 2.13 601 5.67 2.53 and country circumstances* *Significantly different between FY2017 and FY2014 FY 2017 FY 2014 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 588 6.77 1.87 657 6.64 2.14 development results in your country? Overall, how would you rate the technical quality of the World 580 6.85 1.89 643 6.71 2.30 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 96 World Bank Group Country Opinion Survey 2017: Ghana E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2014 N Mean SD N Mean SD The World Bank Group processes withdrawal of funds 427 5.22 2.20 promptly The World Bank Group effectively monitors and evaluates 589 6.90 1.98 664 6.15 2.34 the projects and programs it supports* The World Bank Group’s approvals and reviews are done in 508 6.26 2.00 609 5.49 2.30 a timely fashion* The World Bank Group’s “Safeguard Policy” requirements 480 6.19 2.09 573 5.81 2.41 are reasonable* The World Bank Group’s conditions on its lending are 515 5.64 2.26 623 5.13 2.50 reasonable* The World Bank Group takes decisions quickly in Ghana* 486 5.88 2.08 598 5.26 2.48 Working with the World Bank Group increases Ghana’s 538 6.74 1.95 670 6.27 2.40 institutional capacity* Where country systems are adequate, the World Bank 495 6.55 1.97 604 6.06 2.54 Group makes appropriate use of them* The World Bank Group provides effective implementation 577 7.01 1.99 650 6.29 2.48 support* *Significantly different between FY2017 and FY2014 F. The Future Role of the World Bank Group in Ghana When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana?* Percentage of Respondents FY 2017 FY 2014 Financial services 47.3% 38.4% Knowledge products 18.3% 17.3% Convening services 2.0% 7.2% None of the above 1.4% 4.7% The combination is appropriate for Ghana 27.8% 25.9% Don't know 3.3% 6.5% *Significantly different between FY2017 and FY2014 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2017 FY 2014 Yes 31.2% 28.3% No 68.8% 71.7% Do you have reliable access to the Internet?* Percentage of Respondents FY 2017 FY 2014 Yes 76.2% 91.8% No 23.8% 8.2% *Significantly different between FY2017 and FY2014 Do you use/have you used the World Bank Group website?* Percentage of Respondents FY 2017 FY 2014 Yes 58.4% 51.8% No 41.6% 48.2% *Significantly different between FY2017 and FY2014 97 World Bank Group Country Opinion Survey 2017: Ghana G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2017 FY 2014 High speed/WiFi 77.1% 66.0% Dial-up 22.9% 34.0% *Significantly different between FY2017 and FY2014 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2014 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 435 6.25 2.31 493 6.36 2.70 I find the information on the World Bank Group’s websites 444 7.23 1.94 490 7.11 2.48 useful The World Bank Group’s social media channels are 441 7.11 2.22 457 6.82 2.60 valuable sources of information about the institution When I need information from the World Bank Group I know 475 6.15 2.46 523 6.58 2.82 how to find it* The World Bank Group is responsive to my information 432 5.95 2.36 485 6.56 2.92 requests and inquiries* *Significantly different between FY2017 and FY2014 98 World Bank Group Country Opinion Survey 2017: Ghana Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Ghana? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 6.09 7.40 6.92 6.16 6.45 7.10 6.48 6.89 6.61 6.65 6.59 6.66 Group’s effectiveness in Ghana. Overall the World Bank Group currently plays a relevant 6.46 7.05 6.89 6.53 6.71 6.85 6.77 6.69 6.73 6.82 6.90 6.53 role in development in Ghana The World Bank Group’s work is aligned with what I 5.83 6.73 6.52 5.77 6.12 6.51 6.14 6.39 6.17 6.48 6.18 6.29 consider the development priorities for Ghana Responsiveness to needs 5.65 6.06 6.12 5.42 5.69 6.23 5.84 5.84 5.85 5.80 5.78 5.94 Flexibility (in terms of the institution’s products and 5.32 5.60 5.65 5.20 5.36 5.77 5.39 5.64 5.45 5.59 5.44 5.53 services) Flexibility (in terms of changing country circumstances) 5.38 5.80 5.82 5.31 5.41 6.23 5.60 5.67 5.67 5.44 5.62 5.63 Being inclusive 5.60 5.96 6.04 5.38 5.77 5.81 5.77 5.80 5.69 6.15 5.63 6.01 Openness (sharing data and other information) 5.93 6.75 6.65 5.60 6.14 6.52 6.10 6.52 6.22 6.33 6.04 6.52 Collaboration with the Government 7.16 7.30 7.39 7.21 7.29 7.40 7.28 7.40 7.29 7.47 7.28 7.39 The speed in which it gets things accomplished on the 5.79 6.35 6.26 5.83 6.05 6.17 6.09 6.07 6.04 6.30 6.06 6.13 ground Helping to bring discipline/effective supervision to 6.58 6.83 7.09 6.40 6.75 7.02 6.81 6.85 6.73 7.18 6.72 6.98 implementation of investment projects Collaboration with civil society 5.74 6.05 6.16 5.46 5.79 6.15 5.81 6.04 5.82 6.15 5.81 6.00 Staff accessibility 5.25 5.56 5.75 4.92 5.28 5.78 5.33 5.60 5.38 5.60 5.13 5.90 Collaboration with other donors and development 6.14 6.53 6.58 5.92 6.29 6.39 6.32 6.31 6.28 6.51 6.03 6.74 partners Collaboration with the private sector 5.51 5.81 5.98 5.25 5.54 6.07 5.67 5.70 5.64 5.86 5.44 6.03 Straightforwardness and honesty 6.40 7.13 6.98 6.37 6.67 6.89 6.81 6.56 6.60 7.26 6.57 6.98 Treating clients and stakeholders in Ghana with respect 6.43 6.98 6.97 6.18 6.48 7.16 6.69 6.59 6.58 6.99 6.51 6.89 Being a long-term partner 7.42 8.05 7.88 7.39 7.61 7.91 7.80 7.45 7.64 7.89 7.55 7.90 To what extent does the World Bank Group’s work help 6.54 7.07 6.86 6.54 6.61 7.08 6.76 6.69 6.71 6.84 6.81 6.64 to achieve development results in Ghana? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.81 6.34 6.18 5.87 5.89 6.49 5.99 6.18 6.08 5.92 6.13 5.92 Funds, etc.) meet the needs of Ghana The World Bank Group meets Ghana’s needs for knowledge services (e.g., research, analysis, data, 6.17 6.92 6.73 6.07 6.21 7.16 6.40 6.56 6.46 6.42 6.33 6.64 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Ghana’s specific development 5.82 6.36 6.44 5.43 5.86 6.52 6.08 5.98 5.95 6.45 5.98 6.15 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 6.52 7.34 7.02 6.53 6.70 7.18 6.85 6.77 6.74 7.17 6.92 6.68 make to development results in your country? Overall, how would you rate the technical quality of the 6.75 7.21 7.05 6.82 6.85 7.24 6.92 7.03 6.93 7.05 7.04 6.82 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 5.53 6.29 6.06 5.57 5.74 6.21 5.95 5.73 5.83 6.08 5.79 6.01 Ghana Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.37 6.81 6.88 6.35 6.58 6.93 6.79 6.45 6.54 7.26 6.74 6.58 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 99 World Bank Group Country Opinion Survey 2017: Ghana Appendix G: Ghana FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Ghana The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Ghana or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Ghana, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Ghana. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING GHANA A1. In general would you say that Ghana is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 100 World Bank Group Country Opinion Survey 2017: Ghana SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Ghana. Please identify which of the following you consider the most important development priorities in Ghana. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 16 Agriculture and rural development 3 Private sector development 17 Trade and exports 4 Education 18 Crime and violence Public sector governance/reform (i.e., government Natural resource management (non-renewable 5 effectiveness, public financial management, public 19 resources) expenditure, fiscal system reform) 6 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 7 Food security 21 Poverty reduction 8 Urban development 22 Anti corruption 9 Energy 23 Judiciary reform 10 Water and sanitation 24 Economic growth 11 Pollution 25 Disaster risk management 12 Job creation/employment 26 Equality of opportunity (i.e., social inclusion) 13 Health 27 Information and communications technology 14 Financial markets A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Ghana? (Choose no more than THREE) 1 Economic growth 14 Water and sanitation 2 Disaster risk management 15 Pollution 3 Equality of opportunity (i.e., social inclusion) 16 Job creation/employment 4 Information and communications technology 17 Health Social protection (e.g., pensions, targeted social 5 18 Financial markets assistance) Public sector governance/reform (i.e., government 6 Agriculture and rural development 19 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Trade and exports 20 Gender equity 8 Crime and violence 21 Private sector development 9 Climate change (e.g., mitigation, adaptation) 22 Education 10 Transport (e.g., roads, bridges, transportation) 23 Global/regional integration 11 Energy 24 Food security 12 Anti corruption 25 Urban development Natural resource management (non-renewable 13 Judiciary reform 26 resources) 101 World Bank Group Country Opinion Survey 2017: Ghana SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Ghana? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 102 World Bank Group Country Opinion Survey 2017: Ghana SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Ghana? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Ghana? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 103 World Bank Group Country Opinion Survey 2017: Ghana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Ghana? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Ghana. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Ghana solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Ghana, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Ghana? (Choose no more than THREE) 1 Energy 15 Judiciary reform 2 Water and sanitation 16 Economic growth 3 Pollution 17 Disaster risk management 4 Job creation/employment 18 Equality of opportunity (i.e., social inclusion) 5 Health 19 Information and communications technology 6 Financial markets 20 Transport (e.g., roads, bridges, transportation) Social protection (e.g., pensions, targeted social 7 21 Agriculture and rural development assistance) 8 Gender equity 22 Trade and exports 9 Private sector development 23 Crime and violence Natural resource management (non-renewable 10 Education 24 resources) Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 25 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 12 Global/regional integration 26 Poverty reduction 13 Food security 27 Anti corruption 14 Urban development 104 World Bank Group Country Opinion Survey 2017: Ghana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Ghana? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Ghana? (Choose no more than TWO) 1 Not client focused 2 The credibility of its knowledge/data 3 World Bank Group’s processes too complex 4 Not willing to honestly criticize policies and reform efforts in the country 5 Staff too inaccessible 6 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 7 Not aligned with other donors’ work 8 Not aligned with country priorities 9 Not adequately sensitive to political/social realities in Ghana 10 Too influenced by developed countries 11 Not exploring alternative policy options 12 Not collaborating enough with stakeholders outside the Government 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not enough public disclosure of its work 15 Arrogant in its approach 16 Other (please specify): __________________________________________________ 17 Don’t know 105 World Bank Group Country Opinion Survey 2017: Ghana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Ghana? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Ghana Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  4 Guarantees 1 2 3 4 5 6 7 8 9 10  5 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  6 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Ghana? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Ghana The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Ghana 106 World Bank Group Country Opinion Survey 2017: Ghana SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Ghana, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Ghana with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 107 World Bank Group Country Opinion Survey 2017: Ghana SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Ghana? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  Natural resource management (non-renewable 19 1 2 3 4 5 6 7 8 9 10  resources) 20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  108 World Bank Group Country Opinion Survey 2017: Ghana SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Ghana? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (non-renewable 18 1 2 3 4 5 6 7 8 9 10  resources) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Poverty reduction 1 2 3 4 5 6 7 8 9 10  21 Anti corruption 1 2 3 4 5 6 7 8 9 10  22 Judiciary reform 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2017: Ghana SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Ghana? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Ghana? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C4 (i.e., investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Ghana The World Bank Group meets Ghana’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C6. To what extent do you believe that Ghana received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)1? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 1 World Bank loans, credits, and grants underpinned by global expertise are financing critical investments across the developing world. Increasingly, however, clients are demanding World Bank knowledge without a line of credit. The World Bank’s Reimbursable Advisory Services are a way for these clients to access customized technical assistance on a cost basis, either as a stand-alone or to complement an existing program. RAS comprise research and analysis, technical assistance, workshops, project-related advice, conferences, and training. 110 World Bank Group Country Opinion Survey 2017: Ghana SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Ghana, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Ghana’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 111 World Bank Group Country Opinion Survey 2017: Ghana SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group processes withdrawal E1 1 2 3 4 5 6 7 8 9 10  of funds promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Ghana Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Ghana’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 112 World Bank Group Country Opinion Survey 2017: Ghana SECTION E: WORKING WITH THE WORLD BANK GROUP E10. To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to refugees in Ghana? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E11. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Ghana? (Choose no more than TWO) 1 Education and health 2 Supporting poor and marginalized local communities 3 Jobs 4 Business development 5 Infrastructure 6 Social cohesion 7 Public services 8 Macro issues (fiscal accounts, balance of payments, etc.) 9 Don’t know 10 Other (please specify:_____________________________) E12. Please rate how you feel when you think about the impact of the refugees in regards to…. A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all 1 Ghana’s economy      2 Social cohesion      3 National security      4 Public service delivery      Ghana’s poor and 5      marginalized 113 World Bank Group Country Opinion Survey 2017: Ghana SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GHANA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Ghana? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Ghana’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Ghana’s specific challenges 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Ghana, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Ghana? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Ghana 6 Don’t know 114 World Bank Group Country Opinion Survey 2017: Ghana SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Ghana? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 115 World Bank Group Country Opinion Survey 2017: Ghana SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 116 World Bank Group Country Opinion Survey 2017: Ghana SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Vice President 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Ghana? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 117 World Bank Group Country Opinion Survey 2017: Ghana SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Ghana? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Ghana? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Northern Sector (Northern, Upper East, Upper West Regions) 2 Southern Sector (Brong Ahafo, Ashanti Regions) 3 Western Sector (Central, Western Regions) 4 Eastern Sector (Eastern, Greater Accra, Volta Regions) Thank you for completing the survey! 118