96111 El Salvador The World Bank Group Country Survey FY 2014 Report of Findings June 2014 The World Bank Group El Salvador Country Opinion Survey 2014 Acknowledgements The El Salvador Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the El Salvador country team and the local fielding agency Marketing Plus. In particular, PORG is grateful to Fabrizio Zarcone (Country Manager), Jania Ibarra (Operations Analyst), and Angels Maso (Communications Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group El Salvador Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing El Salvador ..............................................12 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectoral Importance and Effectiveness......................................31 VII. How the World Bank Group Operates .......................................36 VIII. World Bank Group’s Knowledge and Instruments .....................43 IX. The Future Role of the World Bank Group in El Salvador ..........52 X. Communication and Openness..................................................55 XI. Appendices ................................................................................59 2 The World Bank Group El Salvador Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in El Salvador perceive the Bank Group;  Obtain systematic feedback from stakeholders in El Salvador regarding:  Their views regarding the general environment in El Salvador;  Their overall attitudes toward the World Bank Group in El Salvador;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in El Salvador;  Perceptions of the World Bank Group’s future role in El Salvador.  Use data to help inform El Salvador country team’s strategy. II. Methodology In March-April 2014, 135 stakeholders of the World Bank Group in El Salvador were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 97 stakeholders participated in the survey (72% response rate). Respondents received questionnaires via courier and returned them accordingly. Respondents were asked about: general issues facing El Salvador; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in El Salvador; and the WBG’s communication and information sharing in El Salvador. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing El Salvador: Respondents were asked to indicate whether El Salvador is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in El Salvador, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in El Salvador, WBG staff preparedness to help El Salvador solve its development challenges, , their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. 3 The World Bank Group El Salvador Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG) (continued): Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in El Salvador, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to respond to a few questions about capacity building and whether they believe the World Bank Group should have more or less local presence. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in El Salvador, the extent to which the WBG meets El Salvador’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty one development areas, and the WBG’s level of effectiveness across twenty-eight development areas, such as education, crime and violence, public sector governance/reform, poverty reduction, and economic growth. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked about the WBG reports, including if they read/consulted the most recent LAC Flagship Report, whether they raised substantive new information, and whether they provided them with useful information in terms of work they do. E. Working with the World Bank Group: Respondents were asked to rate WBG’s technical assistance/advisory work’s contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. They were also asked to indicate whether they thing the World Bank Group takes enough risks. F. The Future Role of the World Bank Group in El Salvador: Respondents were asked to indicate what the WBG should do to make itself of greater value in El Salvador, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in El Salvador. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy. Respondents were asked to rate WBG’s responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in El Salvador, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location. 4 The World Bank Group El Salvador Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of President/Prime minister were combined with those from the office of ministers; respondents from consultants/contractors working on WBG projects were combined with those from PMUs, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations and NGOs were combined into “CSO.� Few respondents from the office of parliamentarian and other organizations were included in the “Other� category. There were no respondents from local governments, CBOs, trade unions, faith-based groups, or the judiciary branch. Percentage of Respondents (N=96) NGO 13% Office of Minister 11% Employee of a Ministry, Ministerial Department or 10% Implementation Agency Private Sector Organization 9% Media 9% Academia/Research Institute/Think Tank 9% Multilateral Agency 6% Independent Government Institution 6% Consultant/Contractor working on World Bank 5% Group supported project/program Other 5% Private Foundation 4% Office of Parliamentarian 3% Financial Sector/Private Bank 3% Office of the President, Prime Minster 2% Project Management Unit (PMU) overseeing 1% implementation of project Bilateral Agency 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group El Salvador Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=96) Other 27% Education 17% Information and communications technology 7% Public sector governance/public financial 7% management/anti corruption Law and justice/regulatory framework 6% Generalist 6% Private sector development/foreign direct 5% investment Social protection 5% Agriculture/rural development/food security 4% Health/Communicable/non-communicable 4% diseases Climate change/disaster management 3% Financial markets/banking 3% Job creation/employment 2% Gender equity/equality of opportunity 1% Natural resource management/environmental 1% sustainability “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group El Salvador Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Nearly all respondents indicated that they were located in the Eastern Zone. Because of the small number of respondents from other areas (Western and Central Zones), statistical comparisons across geographic locations were not possible. Percentage of Respondents (N=95) Eastern Zone 98% Western Zone 2% “Which best represents your geographic location?� Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in El Salvador, can be found in Appendix C (see page 100) and Appendix D (see page 116). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix F. Percentage of Respondents (N=97) Yes 20% No 80% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group El Salvador Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=91) Use World Bank Group reports/data 47% Engage in World Bank Group 43% related/sponsored events/activities Use World Bank Group website for 43% information, data, research, etc. Collaborate as part of my professional duties 21% Observer 15% "Which of the following describes most of your exposure to the World Bank Group in El Salvador? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Group El Salvador Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=95) The World Bank 34% The International Finance Corporation 14% The Multilateral Investment Guarantee 3% Agency None 60% "Which of the following describes most of your exposure to the World Bank Group in El Salvador? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to the World Bank and IFC Percentage of Respondents (N=95) Yes 22% No 78% “Do your projects involve both the World Bank and IFC?� 9 The World Bank Group El Salvador Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents across stakeholder groups had statistically similar levels of familiarity with the World Bank in El Salvador.  Respondents’ ratings of familiarity with the World Bank were significantly, moderately correlated with their perceptions of the Bank’s overall effectiveness in El Salvador, and their perceptions of the Bank’s relevance to El Salvador’s development. However, it is not significantly correlated with the Bank’s ability to help achieve development results in El Salvador. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 Media 8.9 PMU/ Consultant/ Contractor on Bank project 8.8 Other 8.4 Employee of a Ministry/ Ministerial 7.8 Department/ Implementation Agency Bilateral/ Multilateral Agency 7.7 Office of President/ Prime Minister/ Minister 7.4 Independent Government Institution 7.0 Private Sector/ Financial Sector/ Private Bank 6.9 Academia/ Research institute/ Think tank 6.9 CSO 6.8 "How familiar are you with the work of the World Bank in El Salvador?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Group El Salvador Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with Other Organizations  Respondents had significantly higher levels of familiarity with the World Bank than the Latin American Development Bank and the Central American Bank for Economic Integration.  Respondents had significantly lower levels of familiarity with the World Bank than the Inter-American Development Bank. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank 7.7 World Bank 7.5 Central American Bank for Economic 7.0 Integration Latin American Development Bank 5.8 "How familiar are you with the work of these organizations in El Salvador?" (1 - "Not familiar at all", 10 - "Extremely familiar") 11 The World Bank Group El Salvador Country Opinion Survey 2014 IV. General Issues Facing El Salvador Headed in the Right Direction  There were significant stakeholder differences in their views of the country’s direction. While a majority of respondents from the Office of President/Prime Minister/Minister, PMUs and consultants/contractors working on Bank projects believe that El Salvador is headed in the right direction, more than half of the respondents from private sector/financial sector/private banks, CSOs, academia/research institutes/think tanks and the media think that the country is moving in the wrong direction. Percentage of Respondents (N=96) The right direction 43% The wrong direction 35% Not sure 22% "In general, would you say that El Salvador is headed in ...?" (Respondents chose from a list.) 12 The World Bank Group El Salvador Country Opinion Survey 2014 IV. General Issues Facing El Salvador (continued) Development Priority  Respondents who identified their primary specialization of work as “education� (17% of the sample) were significantly more likely to indicate that “education� and “trade and exports� were among the most important development priorities in El Salvador, compared to rest of respondents in other areas of work.  However, respondents who identified their primary specialization of work as “education� were significantly less likely to indicate that “poverty reduction� was one of the most important development priorities in El Salvador, compared to the rest of respondents in other areas of work. Percentage of Respondents (N=95) Education 53% Crime and violence 52% Public sector governance/ reform 35% Poverty reduction 28% Economic growth 26% Job creation/employment 22% Social protection 21% Anti-corruption 10% Health 7% Law and justice 6% Rural development 4% Domestic private sector development 4% Climate change 4% Foreign direct investment 3% Gender equity 3% Environmental sustainability 3% "Listed below are a number of development priorities in El Salvador. Please identify which of the following you consider the most important development priorities in El Salvador. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the development priorities in El Salvador. 13 The World Bank Group El Salvador Country Opinion Survey 2014 IV. General Issues Facing El Salvador (continued) What Would Contribute Most to Reducing Poverty  Respondents who identified their primary specialization of work as “education� (17% of the sample) were significantly more likely to consider “foreign direct investment� and “environmental sustainability� the biggest contributors to poverty reduction in El Salvador, as compared to the rest of respondents in other areas of work. Percentage of Respondents (N=97) Education 70% Economic growth 54% Job creation/employment 38% Equality of opportunity 21% Rural development 19% Social protection 19% Public sector governance/ reform 12% Crime and violence 10% Health 9% Food security 9% Water and sanitation 7% Anti corruption 6% Agricultural development 5% Foreign direct investment 4% Law and justice 4% Climate change 3% Trade and exports 3% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in El Salvador?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 14 The World Bank Group El Salvador Country Opinion Survey 2014 IV. General Issues Facing El Salvador (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=96) Foreign direct investment 45% Education 40% Domestic private sector development 29% Trade and exports 27% Crime and violence 27% Job creation/employment 25% Public sector governance/ reform 23% Anti corruption 15% Energy 9% Rural development 8% Law and justice 6% Equality of opportunity 6% Disaster management 6% Regulatory framework 5% Agricultural development 5% Financial markets 4% Social protection 3% Global/regional integration 3% Climate change 3% Environmental sustainability 3% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in El Salvador? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group El Salvador Country Opinion Survey 2014 IV. General Issues Facing El Salvador (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=93) Education and training that better ensure job 48% opportunity Consistent economic growth 34% Greater equity of fiscal policy 28% Better employment opportunities for young 23% people Better entrepreneurial opportunities 19% Better opportunity for the poor who live in 9% rural areas Better employment opportunities for women 8% Greater access to health and nutrition for 7% citizens Greater access to micro-finance for the poor 5% A growing middle class 4% More reliable social safety net 4% Greater voice and participation for citizens to 3% help ensure greater accountability Better quality public services 2% Better opportunity for the poor who live in 1% urban areas "When thinking about the idea of "shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in El Salvador? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 16 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources  Education emerges as not only a top development priority, but also the area where the Bank should focus most of its resources according to respondents.  Respondents whose primarily specialization of work is in “education� (17% of the sample) were significantly more likely to indicate that the WBG should focus its attention and resources on “education� and “economic growth,� compared to respondents in other areas of work.  However, respondents whose primarily specialization of work is in “education� were significantly less likely to indicate that the WBG should focus its attention and resources on “public sector governance/reform,� compared to respondents in other areas of work. Percentage of Respondents (N=96) Education 65% Public sector governance/ reform 40% Poverty reduction 33% Crime and violence 25% Economic growth 21% Job creation/employment 15% Health 13% Domestic private sector development 12% Social protection 10% Rural development 9% Equality of opportunity 8% Trade and exports 7% Anti corruption 6% Agricultural development 6% Foreign direct investment 5% Information and communications technology 4% Climate change 4% Law and justice 3% Disaster management 3% “When thinking about how the World Bank Group can have the most impact on development results in El Salvador, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in El Salvador? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 17 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  There were significant stakeholder differences in their ratings for the Bank’s overall effectiveness in El Salvador. Respondents from the media and employees of ministries/ministerial departments/implementation agencies had the highest ratings, whereas respondents from CSOs and independent government institutions tended to give significantly lower ratings for the Bank’s overall effectiveness.  Respondents who professionally collaborate/work with the World Bank and those who do not gave statistically similar ratings for the Bank’s overall effectiveness. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.2 Media 8.3 Employee of a Ministry/ Ministerial 8.3 Department/ Implementation Agency Private Sector/ Financial Sector/ Private Bank 8.0 PMU/ Consultant/ Contractor on Bank project 7.7 Office of President/ Prime Minister/ Minister 7.0 Bilateral/ Multilateral Agency 7.0 Other 6.8 Academia/ Research institute/ Think tank 6.6 Independent Government Institution 6.2 CSO 6.0 "Overall, please rate your impression of the World Bank s effectiveness in El Salvador?" (1 - "Not effective at all", 10 - "Very effective") 18 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Effectiveness of Other Organizations  Respondents gave significantly higher ratings for the World Bank’s effectiveness than the effectiveness of Central American Bank for Economic Integration and Latin American Development Bank.  Respondents gave significantly lower ratings for the effectiveness of the World Bank than the Inter-American Development Bank. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank 7.4 World Bank 7.2 Central American Bank for Economic 6.7 Integration Latin American Development Bank 5.2 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 19 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Employees of ministries/ministerial departments/implementation agencies and respondents from independent government institutions had the highest ratings for the effectiveness of the WBG activities in “data� and “mobilizing third party financial resources� in supporting El Salvador’s efforts to achieve development results, whereas respondents from bilateral/multilateral agencies had significantly lower ratings.  Employees of ministries/ministerial departments/implementation agencies had the highest ratings for the effectiveness of the WBG activities in “convening/facilitating� in supporting El Salvador’s efforts to achieve development results, whereas respondents from CSOs and the media had significantly lower ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 8.0 Technical assistance 7.9 Policy advice, studies, analyses 7.8 Convening/Facilitating 7.3 Data 7.3 Donor coordination 7.0 Mobilizing third party financial resources 7.0 Linkage to non-Bank expertise 6.2 "How effective do the World Bank Group's activities below support El Salvador's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 20 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from PMUs and consultants/contractors working on Bank projects had the highest ratings for the World Bank Group helping achieve development results in El Salvador, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings.  Respondents who professionally collaborate/work with the World Bank Group had statistically similar ratings for the WBG helping achieve development results in El Salvador as those who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.0 PMU/ Consultant/ Contractor on Bank project 8.3 Employee of a Ministry/ Ministerial 7.8 Department/ Implementation Agency Private Sector/ Financial Sector/ Private Bank 7.7 Media 7.3 Bilateral/ Multilateral Agency 6.9 Office of President/ Prime Minister/ Minister 6.8 Other 6.8 Independent Government Institution 6.7 CSO 6.6 Academia/ Research institute/ Think tank 5.9 "To what extent does the World Bank Group's work help to achieve development results in El Salvador?" (1 - "To no degree at all", 10 - "To a very significant degree") 21 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Employees of ministries/ministerial departments/implementation agencies and respondents from private sector/financial sector/private banks had the highest ratings for the extent to which the WBG’s staff is well prepared to help El Salvador solve its most complicated development challenges, whereas respondents from independent government institutions had significantly lower ratings.  Respondents who professionally collaborate/work with the World Bank Group had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help El Salvador solve its most complicated development challenges as those who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.9 Employee of a Ministry/ Ministerial 8.9 Department/ Implementation Agency Private Sector/ Financial Sector/ Private 8.7 Bank Media 8.6 PMU/ Consultant/ Contractor on Bank 8.0 project CSO 7.9 Bilateral/ Multilateral Agency 7.9 Academia/ Research institute/ Think tank 7.6 Office of President/ Prime Minister/ 7.4 Minister Other 6.9 Independent Government Institution 6.8 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help El Salvador solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 22 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Respondents across stakeholder groups gave statistically similar ratings for twenty six indicator questions.  Respondents who professionally collaborate/work with the WBG gave statistically similar ratings for twenty six indicator questions as respondents who do not professionally collaborate/work with the WBG.  Responses for individual indicator questions by stakeholder groups can be found in Appendix E (page 117). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.3 Employee of a Ministry/ Ministerial 8.0 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank project 7.9 Private Sector/ Financial Sector/ Private Bank 7.8 Media 7.6 Office of President/ Prime Minister/ Minister 7.3 Bilateral/ Multilateral Agency 7.2 Other 6.8 Independent Government Institution 6.8 CSO 6.7 Academia/ Research institute/ Think tank 6.7 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices D and E. 23 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=87) Financial resources 56% 17% 73% Policy advice, studies, analyses 15% 22% 37% Technical assistance 5% 29% 34% Capacity development 14% 14% 28% Mobilizing third party financial resources 5% 7% 12% Linkage to non-Bank expertise 6% 8% Data 5% Donor coordination 2% Convening/Facilitating 2% Greatest value Other 0% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in El Salvador?" (Respondents chose from a list.) 24 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents from academia/research institutes/think tanks, the media, and CSOs gave the highest ratings for the extent to which El Salvador would benefit, if capacity building were to support “groups outside government to help them more effectively engage and participate in development efforts,� whereas respondents from independent government institutions and other organizations gave significantly lower ratings.  Respondents across stakeholder groups gave statistically similar ratings for the extent to which El Salvador would benefit, if capacity building were to support the other three areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the 8.6 ground The public sector, related to changing institutions (organizations or sociopolitical 8.4 conditions) The private sector, related to institutional and 7.8 policy change Groups outside of government to help them more effectively engage and participate in 7.8 development efforts "The World Bank Group can provide capacity building support in a number of ways in El Salvador. To which degree would Peru benefit, if capacity building were to support" (1 - "To no degree at all", 10 - "To a very significant degree") 25 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents from the private sector/financial sector/private banks and employees of ministries/ministerial departments/implementation agencies had the highest ratings for the effectiveness of WBG’s capacity building work in project implementation, whereas respondents from independent government institutions and other organizations had significantly lower ratings.  Employees of ministries/ministerial departments/implementation agencies had the highest ratings for the effectiveness of WBG’s capacity building work in citizen engagement, whereas respondents from bilateral/multilateral agencies and other organizations had significantly lower ratings.  Respondents from the media and private sector/financial sector/private banks had the highest ratings for the effectiveness of WBG’s capacity building work in policy design, whereas respondents from the Office of President/Prime Minister/Ministers and other organizations had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other 7.3 organizational strengthening) Policy design (for clarity and better incentives 7.2 to achieve development goals) Citizen engagement (incorporating citizens' 6.8 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in El Salvador?" (1 - "Not effective at all", 10 - "Very effective") 26 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Importance of WBG’s Capacity Building Work  Respondents across stakeholder groups had statistically similar ratings for the importance of the WBG’s capacity building work in all three areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 9.0 to achieve development goals) Project implementation (or other 8.7 organizational strengthening) Citizen engagement (incorporating citizens' 8.4 voices into development) "When thinking about how to improve capacity building in El Salvador to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 27 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Of all the respondents, those who are from academia/research institutes/think tanks (63%), CSOs (50%) and private sector/financial sector/private banks (50%) were mostly likely to indicate that “not enough public disclosure of its work� is the greatest weakness of the WBG, whereas respondents from independent government institutions, PMUs and consultants/contractors working on WBG projects were significantly less likely to indicate so. Percentage of Respondents (N=95) Not enough public disclosure of its work 28% Too bureaucratic in its operational policies and 20% procedures Don’t know 17% Not adequately sensitive to political/social 17% realities in El Salvador Imposing technocratic solutions without regard 15% to political realities Too influenced by developed countries 15% Not aligned with country priorities 14% World Bank Group’s processes too slow 12% Not willing to honestly criticize policies and 10% reform efforts in the country Not collaborating enough with non-state actors 8% World Bank Group’s processes too complex 8% Other 8% Staff too inaccessible 3% Not exploring alternative policy options 3% Not aligned with other donors’ work 3% Arrogant in its approach 1% Not client focused 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in El Salvador? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 28 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=92) Political pressures and obstacles 34% The Government works inefficiently 28% The World Bank Group is not sensitive enough 28% to political/social realities on the ground Reforms are not well thought out in light of 22% country challenges There is not an adequate level of citizen/civil 21% society participation Lack of/inadequate levels of capacity in 20% Government Other 14% The World Bank Group does not do adequate 10% follow through/follow-up The World Bank Group works too slowly 8% Poor donor coordination 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 29 The World Bank Group El Salvador Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction  Respondents from the media, PMUs and consultants/contractors working on WBG projects were mostly likely to indicate that the WBG has moved in the right direction in terms of the focus of its work in El Salvador in the last three years, whereas respondents from academia/research institutes/think tanks, and bilateral/multilateral agencies were significantly less likely to indicate so. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 PMU/ Consultant/ Contractor on Bank 8.3 project Media 8.3 Private Sector/ Financial Sector/ Private 8.0 Bank Employee of a Ministry/ Ministerial 7.7 Department/ Implementation Agency Office of President/ Prime Minister/ 7.0 Minister Other 6.8 CSO 6.8 Independent Government Institution 6.7 Bilateral/ Multilateral Agency 6.4 Academia/ Research institute/ Think tank 6.1 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in El Salvador?" (1-"To no degree at all", 10-"To a very significant degree") 30 The World Bank Group El Salvador Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Education 9.4 Poverty reduction 9.3 Public sector governance/ reform 8.8 Economic growth 8.8 Crime and violence 8.7 Water and sanitation 8.6 Job creation/employment 8.5 Health 8.5 Anti corruption 8.5 Environmental sustainability 8.5 Agricultural development 8.4 Rural development 8.4 Food security 8.3 Foreign direct investment 8.3 Disaster management 8.3 Equality of opportunity 8.3 Social protection 8.3 Energy 8.3 Law and justice 8.2 Climate change 8.1 Transport 7.9 Gender equity 7.9 Trade and exports 7.9 Domestic private sector development 7.8 Global/regional integration 7.8 Information and communications technology 7.7 Regulatory framework 7.5 Urban development 7.5 Financial markets 7.4 Communicable/non-communicable diseases 7.3 Natural resource management 6.8 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in El Salvador?" (1-"Not important at all", 10-"important") 31 The World Bank Group El Salvador Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.9 Transport 7.8 Equality of opportunity 7.5 Regulatory framework 7.5 Education 7.5 Public sector governance/ reform 7.5 Agricultural development 7.4 Rural development 7.4 Financial markets 7.4 Communicable/non-communicable diseases 7.4 Social protection 7.4 Poverty reduction 7.3 Food security 7.3 Environmental sustainability 7.3 Domestic private sector development 7.2 Economic growth 7.2 Global/regional integration 7.2 Gender equity 7.1 Disaster management 7.1 Information and communications technology 7.1 Climate change 7.1 Trade and exports 7.1 Foreign direct investment 6.9 Job creation/employment 6.8 Law and justice 6.8 Natural resource management 6.7 Crime and violence 6.7 Anti corruption 6.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in El Salvador?" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Group El Salvador Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  There were significant stakeholder differences in their ratings for the WBG’s effectiveness in several areas. In most cases, respondents from the private sector/financial sector/private sector and employees of ministries/ministerial departments/implantation agencies tended to give the highest ratings, whereas respondents from independent government institutions and academia/research institutes/think tanks tended to give significantly lower ratings. These areas of development included:  Information and communications technology;  Crime and violence;  Regulatory framework;  Domestic private sector development;  Disaster management;  Global/regional integration;  Food security; and  Social protection  Respondents whose primarily specialization of work is in “education� (17% of all respondents) gave significantly lower ratings for the WBG’s effectiveness in the following areas, compared to respondents who specialize in other areas:  Environmental sustainability;  Regulatory framework;  Economic growth;  Disaster management;  Public sector governance/reform;  Health;  Rural development;  Global/regional integration;  Food security;  Social protection;  Climate change; and  Agricultural development  Note in the Appendix on the sectoral effectiveness (Appendix A, page 62) that primarily informed stakeholders responded to this question.  Responses across all stakeholder groups can be found in the Appendix. 33 The World Bank Group El Salvador Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the WBG’s effectiveness in “disaster management,� compared to respondents who do not professionally collaborate/work with the WBG.  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings for the WBG’s effectiveness in the remaining twenty-seven development areas. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 I professionally collaborate/work 7.9 with WBG Disaster management^ 6.8 I do not professionally collaborate/work with WBG "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in El Salvador?" (1-"Not effective at all", 10-"Very effective") (^Significantly different between respondents who do and do not collaborate with the WBG) 34 The World Bank Group El Salvador Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in El Salvador, bivariate correlational analyses were conducted using respondents’ ratings of the twenty eight specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in El Salvador. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at global/regional integration;  The WBG’s effectiveness at food security;  The WBG’s effectiveness at climate change;  The WBG’s effectiveness at crime and violence;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at trade and exports.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in El Salvador, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiveness at law and justice;  The WBG’s effectiveness at gender equity;  The WBG’s effectiveness at anti-corruption  The WBG’s effectiveness at equality of opportunity; and  The WBG’s effectiveness at crime and violence. 35 The World Bank Group El Salvador Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in El Salvador  Respondents from private sector/financial sector/private banks, PMUs, and contractors/consultants working on WBG projects tended to have the highest levels of agreement with the statement that “The WBG supports programs and strategies that are realistic for El Salvador,� whereas respondents from independent government institutions and academia/research institutes/think tanks tended to have significantly lower levels of agreement with this statement.  Respondents across stakeholder groups had statistically similar levels of agreement with all other statements about the WBG’s work in El Salvador including the indicator statements.  Respondents who professionally collaborate/work with WBG tended to have significantly higher levels of agreement with the indicator statement that “overall the WBG currently plays a relevant role in development in El Salvador,� compared to respondents who do not professionally collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is an organization that does not represent a particular ideological 7.6 perspective in El Salvador The World Bank Group respects the positions, views and demands of the government of El 7.5 Salvador Overall the World Bank Group currently plays 7.2 a relevant role in development in El Salvador* The World Bank Group supports El Salvador’s 7.2 efforts to reduce social exclusion The World Bank Group listens and takes into 7.1 account your views The World Bank Group supports programs and 7.0 strategies that are realistic for El Salvador The World Bank Group’s work is aligned with what I consider the development priorities for 6.8 El Salvador* The World Bank Group is an organization that is not overly influenced by any particular 5.6 country "To what extent do you agree with the following statements about the World Bank Group’s work in El Salvador?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question 36 The World Bank Group El Salvador Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Employees of ministries/ministerial departments/implementation agencies had the highest levels of agreement with the indicator statement that “the WBG takes decisions quickly in El Salvador,� whereas respondents from academia/research institutes/think tanks and other organizations tended to have significantly lower levels of agreement with this statement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group provides effective 7.9 implementation support Where country systems are adequate, the World Bank Group makes appropriate use 7.8 of them* The World Bank Group effectively monitors and evaluates the projects and 7.7 programs it supports The World Bank Group treats clients and 7.7 stakeholders in El Salvador with respect The World Bank Group’s approvals and 7.6 reviews are done in a timely fashion The World Bank Group’s “Safeguard 7.5 Policy� requirements are reasonable The World Bank Group ensures consistency 7.5 and continuity through staff changes Working with the World Bank Group increases El Salvador's institutional 7.4 capacity The World Bank Group disburses funds 7.2 promptly The World Bank Group takes decisions 7.1 quickly in El Salvador* The World Bank Group’s conditions on its 6.9 lending are reasonable "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Indicator Question 37 The World Bank Group El Salvador Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who do and do not professionally collaborate/work with WBG had statistically similar levels of agreement with all the following statements. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and stakeholders in 8.1 El Salvador with respect 7.6 The World Bank Group provides effective 7.8 implementation support 8.0 Where country systems are adequate, the World Bank 7.7 Group makes appropriate use of them* 7.9 The World Bank Group effectively monitors and 7.7 evaluates the projects and programs it supports 7.8 The World Bank Group ensures consistency and 7.6 continuity through staff changes 7.4 The World Bank Group’s approvals and reviews are 7.6 done in a timely fashion 7.7 Working with the World Bank Group increases El 7.5 Salvador's institutional capacity 7.4 The World Bank Group’s “Safeguard Policy� 7.2 requirements are reasonable 7.7 The World Bank Group’s conditions on its lending are 7.2 reasonable 6.7 The World Bank Group takes decisions quickly in El 7.1 Salvador* 7.1 I professionally 6.9 collaborate/work The World Bank Group disburses funds promptly 7.3 with WBG "To what extent do you agree/disagree with the following statements?" I do not (1-"Strongly disagree", 10-"Strongly agree") professionally *Indicator Question collaborate/work with WBG 38 The World Bank Group El Salvador Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Contribution of the WBG’s Delivery Work  Respondents from ministries/ministerial departments/implementation agencies had the highest ratings for the extent to which the WBG’s technical assistance/advisory work in “implementation� contributed to solving El Salvador’s development challenges, whereas respondents from academia/research institutes/think tanks tended to give significantly lower ratings.  Respondents who do and do not collaborate/work with the World Bank Group had statistically similar ratings for all four aspects of the WBG’s technical assistance/advisory work’s contribution to solving El Salvador’s development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 Evaluation (assessing the impact and 7.7 results) Implementation (Executing, carrying out, monitoring, and making 7.5 appropriate adjustments) Conceptualization (understanding and 7.5 framing the problem) Design (appraising and planning the 7.4 solutions) "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving El Salvador's development challenges?" (1-"To no degree at all", 10-"To a significant degree") Collaboration between the World Bank and IFC Percentage of Respondents (N=19) Working well together 37% Collaborating but needs improvement 47% Don't know 16% "If your projects involve both the World Bank and IFC, what was your view on the two institutions working together in El Salvador?" (Respondents chose from a list.) 39 The World Bank Group El Salvador Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  There were significant stakeholder group differences in their ratings for two of WBG’s qualities as an effective development partner. They are the “the ease of access to the people at the WBG who are making decisions important to my work� and “being inclusive.� Respondents from ministries/ministerial departments/implementation agencies tended to give the highest ratings, whereas respondents from CSOs tended to give significantly lower ratings (see Appendix B for details).  Respondents who professionally collaborate/work with the WBG had significantly lower ratings for the “WBG’s flexibility in terms of changing country circumstances,� compared to respondents who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner* 8.2 Straightforwardness and honesty* 8.2 Collaboration with the Government* 8.1 Collaboration with other donors and development 7.7 partners* Ease of access to the people at the World Bank Group 7.7 who are making decisions important to my work* Openness* 7.7 Staff accessibility* 7.6 Being inclusive* 7.2 Responsiveness* 7.0 Flexibility (in terms of changing country 7.0 circumstances)* Collaboration with the private sector* 7.0 The speed in which it gets things accomplished on the 6.9 ground* Collaboration with civil society* 6.8 Flexibility (in terms of the institution’s products and 6.8 services)* "To what extent is the World Bank Group an effective development partner in El Salvador, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 40 The World Bank Group El Salvador Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in El Salvador Percentage of Respondents (N=94) The World Bank Group’s approach to risk is 31% appropriate Don't know 28% The World Bank Group does not take enough 22% risk in El Salvador Prefer not to answer 17% The World Bank Group takes too much risk in El 2% Salvador “Which of the following best describes the way the World Bank Group operates in El Salvador? � (Respondents chose from a list.) The World Bank Group’s Internal Monitoring Mechanism Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "To what extent do you believe the World Bank Group measures and corrects its work in real time in El Salvador?" (1-"To no degree at all", 10-"To a very significant degree") 41 The World Bank Group El Salvador Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in El Salvador Percentage of Respondents (N=97) At the Headquarters (in Washington D.C.) 69% In the country 6% Don't know 25% “Where are the World Bank Group's decisions made primarily that support the program in El Salvador? � (Respondents chose from a list.) The World Bank Group’s Local Presence in El Salvador Percentage of Respondents (N=92) More local presence 74% The current level of local presence is 14% adequate Don't know 11% Less local presence 1% “To be a moer effective development partner, do you believe that the World Bank Group should have...? � (Respondents chose from a list.) 42 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities  Respondents from PMUs and consultants/contractors working on WBG projects were significantly more likely to consult the WBG knowledge work and activities in their work than other stakeholder groups. More than 80% of them reported that they used the WBG knowledge work and activities weekly in the work they do.  Compared to other stakeholder groups, respondents from CSOs and academia/research institutes/think tanks were significantly less likely to consult the WBG knowledge work and activities. Nearly half of them reported that they rarely or never consulted the WBG knowledge work and activities. Percentage of Respondents (N=94) Weekly 9% Monthly 14% A few times a year 50% Rarely 23% Never 4% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 43 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting El Salvador’s Knowledge Needs (Indicator Question)  Respondents from ministries/ministerial departments/implementation agencies and the media had the highest levels of agreement that the WBG meets El Salvador’s needs for knowledge services, whereas the respondents from academia/research institutes/think tanks had significantly lower levels of agreement.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the WBG meets El Salvador’s needs for knowledge services compared to respondents who do not collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 Employee of a Ministry/ Ministerial 8.0 Department/ Implementation Agency Media 7.9 PMU/ Consultant/ Contractor on Bank project 7.8 Bilateral/ Multilateral Agency 7.5 Private Sector/ Financial Sector/ Private Bank 7.4 CSO 6.7 Office of President/ Prime Minister/ Minister 6.6 Independent Government Institution 6.0 Other 6.0 Academia/ Research institute/ Think tank 5.6 "The World Bank Group meets El Salvador's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 44 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Employees of ministries/ministerial departments/implementation agencies had the highest ratings for the WBG knowledge work and activities’ “timeliness� and “adaptability to El Salvador’s specific development challenges and country circumstance,� whereas respondents from academia/research institutes/think tanks had significantly lower ratings for these two qualities.  Respondents who professionally collaborate/work with the WBG and those who do not had statistically similar ratings for all of the following qualities of the WBG knowledge work and activities, including the indicator quality “adaptability to El Salvador’s specific development challenges and country circumstance.� Mean Rating 1 2 3 4 5 6 7 8 9 10 Enhance your knowledge and/or skills 7.8 Are translated enough into local language 7.7 Are accessible (well written and easy to 7.4 understand) Are relevant to El Salvador’s development 7.3 priorities Are adaptable to El Salvador’s specific development challenges and country 7.3 circumstances* Are timely 7.3 Lead to practical solutions 6.7 "In El Salvador, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 45 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the media had the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in El Salvador, whereas respondent from academia/research institutes/think tanks and other organizations tended to have significantly lower ratings.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in El Salvador. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 Media 8.0 Employee of a Ministry/ Ministerial 7.8 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank project 7.8 Private Sector/ Financial Sector/ Private Bank 7.8 Independent Government Institution 7.0 CSO 6.7 Bilateral/ Multilateral Agency 6.7 Office of President/ Prime Minister/ Minister 6.6 Academia/ Research institute/ Think tank 6.3 Other 6.0 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") 46 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the private sector/financial sector/private banks tended to give the highest ratings for the technical quality of the WBG’s knowledge work and activities, whereas respondents from CSOs and other organizations tended to give significantly lower ratings.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.9 Private Sector/ Financial Sector/ Private Bank 8.8 PMU/ Consultant/ Contractor on Bank project 8.5 Media 8.4 Employee of a Ministry/ Ministerial 8.0 Department/ Implementation Agency Bilateral/ Multilateral Agency 8.0 Office of President/ Prime Minister/ Minister 7.9 Independent Government Institution 7.7 Academia/ Research institute/ Think tank 7.3 CSO 7.0 Other 6.0 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 47 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) World Bank Group Reports Percentage of Respondents (N=97) Yes 21% No 79% "Have you read/consulted the most rescent LAC Flagship Report: [Latin American Enetrepreneur. Many Firms but LIttle Innovation]?" (Respondents chose from a list.) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.4 "To what extent do you believe any Report raised substantive new information and insight that you were not aware of prior to reading?" n = 21 (1 - "To no degree at all", 10 -"To a very significant degree") Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.1 "To what extent do you believe any Report provided you with useful information in terms of the work you do?" n = 22 (1-"To no degree at all", 10-"To a very significant degree") 48 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=97) Investment lending 72% Capacity development 45% Technical assistance 36% Policy based lending / budget support to the 26% Government Knowledge products/services 5% Trust Fund management 4% Don’t know 3% Other 3% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in El Salvador? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 49 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Combination of World Bank Group Service  Respondents from the private sector/financial sector/private banks had the highest ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of El Salvador, whereas respondents from independent government institutions had significantly lower ratings. Mean of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 Private Sector/ Financial Sector/ Private Bank 8.0 Employee of a Ministry/ Ministerial 7.9 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank project 7.5 Media 7.2 Bilateral/ Multilateral Agency 7.0 Other 7.0 Office of President/ Prime Minister/ Minister 6.8 CSO 6.6 Academia/ Research institute/ Think tank 6.5 Independent Government Institution 5.3 "When considering the national development needs in El Salvador, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in El Salvador meet the national development needs of El Salvador?" (1-"To no degree at all", 10-"To a very significant degree") 50 The World Bank Group El Salvador Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting El Salvador’s Needs for Financial Instruments (Indicator Question)  Employees of ministries/ministerial departments/implementation agencies had the highest levels of agreement that the World Bank Group’s financial instruments meet El Salvador’s needs, whereas respondents from academia/research institutes/think tanks and CSOs had significantly lower levels of agreement.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the World Bank Group’s financial instruments meet El Salvador’s needs, compared to respondents who do not professionally collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 Employee of a Ministry/ Ministerial 8.6 Department/ Implementation Agency PMU/ Consultant/ Contractor on Bank project 8.0 Private Sector/ Financial Sector/ Private Bank 7.7 Bilateral/ Multilateral Agency 7.0 Office of President/ Prime Minister/ Minister 6.9 Media 6.8 Independent Government Institution 6.3 Other 6.3 CSO 6.2 Academia/ Research institute/ Think tank 5.1 "The World Bank Group's financial instruments meet the needs of El Salvador." (1-"Strongly disagree", 10-"Strongly agree") 51 The World Bank Group El Salvador Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in El Salvador Making the World Bank Group of Greater Value Percentage of Respondents (N=97) Increase the level of capacity development in the country 53% Collaborate more effectively with Government clients 27% Reach out more to groups outside of Government 24% Offer more innovative financial products 19% Reduce the complexity of obtaining World Bank Group financing 17% Provide more adequate data/knowledge/statistics/figures on El Salvador’s 17% economy Other 10% Improve the quality of its experts as related to El Salvador’s specific challenges 9% Improve the competitiveness of its financing compared to markets 8% Offer more innovative knowledge services 6% Work faster 3% Ensure greater selectivity in its work 1% Increase availability of Fee-Based services 1% "Which of the following SHOULD the World Bank Group do to make itself of greater value El Salvador? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 52 The World Bank Group El Salvador Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in El Salvador (continued) World Bank Group’s Services in El Salvador Percentage of Respondents (N=93) The combination is appropriate for El Salvador 39% Financial services 26% Knowledge products 20% Don’t know 11% Convening services 3% None of the above 1% "When considering the combination of services that the World Bank Group offers in El Salvador, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in El Salvador?" (Respondents chose from a list.) 53 The World Bank Group El Salvador Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in El Salvador (continued) Future Role of International Development in El Salvador  Respondents from independent government institutions had the highest ratings for the importance of international development cooperation in El Salvador, whereas respondents from bilateral/multilateral agencies tended to give significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.7 Independent Government Institution 10.0 Other 9.3 PMU/ Consultant/ Contractor on Bank 9.2 project CSO 8.9 Media 8.9 Office of President/ Prime Minister/ 8.6 Minister Employee of a Ministry/ Ministerial 8.5 Department/ Implementation Agency Academia/ Research institute/ Think tank 8.5 Private Sector/ Financial Sector/ Private 8.3 Bank Bilateral/ Multilateral Agency 7.3 "How significant a role do you believe that international development cooperation SHOULD play in El Salvador's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 54 The World Bank Group El Salvador Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=97) Internet 62% Periodicals 52% Local newspapers 45% Local television 13% Other 11% Social media 6% International television 3% Local radio 2% International radio 1% "How do you get most of your information about economic and social development issues in El Salvador? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 55 The World Bank Group El Salvador Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=97) e-Newsletters 59% World Bank Group’s publications and other 40% written materials World Bank Group’s 37% seminars/workshops/conferences Direct contact with World Bank Group 36% World Bank Group’s website 17% Blogs 3% Other 2% Instant messaging 2% Social media 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 56 The World Bank Group El Salvador Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents from academia/research institutes/think tanks, bilateral/multilateral agencies and other organizations were significantly less likely to be aware of the Access to Information Policy compared to other stakeholder groups. Percentage of Respondents (N=93) Yes 23% No 77% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Website Usage Percentage of Respondents (N=93) Yes 90% No 10% " Do you use/have you used the World Bank Group website?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 7.5 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 57 The World Bank Group El Salvador Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 8.1 information requests and inquiries When I need information from the World Bank 7.5 Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 58 The World Bank Group El Salvador Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 60 B. Responses to All Questions by Stakeholder Groups ..................... 77 C. Responses to All Questions by Levels of Collaboration................. 98 D. Indicator Questions as a Function of Exposure to the WBG ....... 114 E. Indicator Questions by Stakeholder Groups .............................. 115 F. WBG Country Opinion Survey FY 14 – El Salvador Questionnaire 116 El Salvador 59 The World Bank Group El Salvador Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=97) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing El Salvador Percentage of Respondents 1. In general would you say that El Salvador is headed in ... ? (N=96) The right direction 42.7% The wrong direction 35.4% Not sure 21.9% 2. Listed below are a number of development priorities in El Salvador. Please identify which of the following you consider the most important Percentage of Respondents development priorities in El Salvador? (Choose no more than THREE) (Responses Combined; N=95) Education 52.6% Crime and violence 51.6% Public sector governance/ reform 34.7% Poverty reduction 28.4% Economic growth 26.3% Job creation/employment 22.1% Social protection 21.1% Anti-corruption 9.5% Health 7.4% Law and justice 6.3% Rural development 4.2% Domestic private sector development 4.2% Climate change 4.2% Foreign direct investment 3.2% Gender equity 3.2% Environmental sustainability 3.2% Disaster management 2.1% Agricultural development 2.1% Equality of opportunity 2.1% Food security 2.1% Transport 1.1% Water and sanitation 1.1% Energy 1.1% Urban development 1.1% Trade and exports 1.1% Regulatory framework 1.1% Information and communications technology 1.1% Global/regional integration 0.0% Financial markets 0.0% Communicable/non-communicable diseases 0.0% Natural resource management 0.0% 60 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues Facing El Salvador (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in El Salvador? (Choose no more than THREE) (Responses Combined; N=97) Education 70.1% Economic growth 53.6% Job creation/employment 38.1% Equality of opportunity 20.6% Rural development 18.6% Social protection 18.6% Public sector governance/ reform 12.4% Crime and violence 10.3% Health 9.3% Food security 9.3% Water and sanitation 7.2% Anti corruption 6.2% Agricultural development 5.2% Foreign direct investment 4.1% Law and justice 4.1% Climate change 3.1% Trade and exports 3.1% Urban development 2.1% Gender equity 1.0% Domestic private sector development 1.0% Environmental sustainability 1.0% Global/regional integration 0.0% Regulatory framework 0.0% Transport 0.0% Communicable/non-communicable diseases 0.0% Information and communications technology 0.0% Energy 0.0% Natural resource management 0.0% Disaster management 0.0% Financial markets 0.0% 61 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues Facing El Salvador (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents El Salvador? (Choose no more than THREE) (Responses Combined; N=96) Foreign direct investment 44.8% Education 39.6% Domestic private sector development 29.2% Trade and exports 27.1% Crime and violence 27.1% Job creation/employment 25.0% Public sector governance/ reform 22.9% Anti corruption 14.6% Energy 9.4% Rural development 8.3% Law and justice 6.3% Equality of opportunity 6.3% Disaster management 6.3% Regulatory framework 5.2% Agricultural development 5.2% Financial markets 4.2% Social protection 3.1% Global/regional integration 3.1% Climate change 3.1% Environmental sustainability 3.1% Urban development 2.1% Information and communications technology 1.0% Natural resource management 1.0% Gender equity 0.0% Water and sanitation 0.0% Communicable/non-communicable diseases 0.0% Food security 0.0% Transport 0.0% Health 0.0% 62 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues Facing El Salvador (continued) 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in El Salvador? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=93) Education and training that better ensure job opportunity 48.4% Consistent economic growth 34.4% Greater equity of fiscal policy 28.0% Better employment opportunities for young people 22.6% Better entrepreneurial opportunities 19.4% Better opportunity for the poor who live in rural areas 8.6% Better employment opportunities for women 7.5% Greater access to health and nutrition for citizens 6.5% Greater access to micro-finance for the poor 5.4% A growing middle class 4.3% More reliable social safety net 4.3% Greater voice and participation for citizens to help ensure greater accountability 3.2% Better quality public services 2.2% Better opportunity for the poor who live in urban areas 1.1% Other 0.0% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in El Salvador? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank 97 0 7.53 2.01 2. Inter-American Development Bank 97 0 7.72 1.91 3. Latin American Development Bank 93 0 5.81 4.10 4. Central American Bank for Economic Integration 94 0 7.00 2.27 Overall, please rate your impression of the effectiveness of these organizations in El Salvador. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 5. World Bank* 85 12 7.16 1.60 6. Inter-American Development Bank 88 9 7.43 1.28 7. Latin American Development Bank 18 69 5.17 2.18 8. Central American Bank for Economic Integration 75 18 6.72 1.67 Staff Preparedness* N DK Mean SD 9. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve El Salvador’s most 79 18 7.90 1.35 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 63 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in El Salvador, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in El Salvador? (Choose no more than THREE) (Responses Combined; N=96) Education 64.6% Public sector governance/ reform 39.6% Poverty reduction 33.3% Crime and violence 25.0% Economic growth 20.8% Job creation/employment 14.6% Health 12.5% Domestic private sector development 11.5% Social protection 10.4% Rural development 9.4% Equality of opportunity 8.3% Trade and exports 7.3% Anti corruption 6.3% Agricultural development 6.3% Foreign direct investment 5.2% Information and communications technology 4.2% Climate change 4.2% Law and justice 3.1% Disaster management 3.1% Gender equity 2.1% Environmental sustainability 2.1% Urban development 1.0% Food security 1.0% Regulatory framework 1.0% Transport 0.0% Global/regional integration 0.0% Water and sanitation 0.0% Energy 0.0% Financial markets 0.0% Communicable/non-communicable diseases 0.0% Natural resource management 0.0% 11. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=87) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in El Salvador? Value Value Combined Financial resources 56.3% 17.2% 73.6% Policy advice, studies, analyses 14.9% 21.8% 36.8% Technical assistance 4.6% 28.7% 33.3% Capacity development 13.8% 13.8% 27.6% Mobilizing third party financial resources 4.6% 6.9% 11.5% Linkage to non-Bank expertise 2.3% 5.7% 8.0% Data 2.3% 2.3% 4.6% Donor coordination 1.1% 1.1% 2.3% Convening/Facilitating 0.0% 2.3% 2.3% Other 0.0% 0.0% 0.0% 64 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support El Effectiveness Salvador’s efforts to achieve development results? (1-Not effective at all, 10- Very effective) N DK Mean SD 12. Convening/Facilitating 68 24 7.34 1.65 13. Data 79 14 7.33 1.58 14. Policy advice, studies, analyses 84 10 7.76 1.39 15. Financial resources 82 12 7.96 1.49 16. Technical assistance 81 12 7.93 1.27 17. Mobilizing third party financial resources 52 39 6.96 1.76 18. Donor coordination 59 35 7.02 1.85 19. Linkage to non-Bank expertise 48 45 6.21 2.32 The World Bank Group can provide capacity building support in a number Degree of ways in El Salvador. To which degree would El Salvador benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Groups outside of government (e.g., civil society, media) to help them 92 4 7.78 1.99 more effectively engage and participate in development efforts 21. The public sector, related to implementation of specific development 92 3 8.59 1.38 projects on the ground 22. The public sector, related to changing institutions (organizations or 93 2 8.39 1.42 sociopolitical conditions) 23. The private sector, related to institutional and policy change 93 3 7.81 1.58 How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in El Salvador? (1-Not effective at all, 10-Very effective) N DK Mean SD 24. Project implementation (or other organizational strengthening) 52 44 7.31 1.59 25. Citizen engagement (incorporating citizens' voices into development) 31 65 6.84 1.93 26. Policy design (for clarity and better incentives to achieve development 49 46 7.16 1.43 goals) When thinking about how to improve capacity building in El Salvador to Effectiveness help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 27. Project implementation (or other organizational strengthening) 66 30 8.73 1.02 28. Citizen engagement (incorporating citizens' voices into development) 60 36 8.42 1.38 29. Policy design (for clarity and better incentives to achieve development 66 29 8.97 .80 goals) 65 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 30. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in El Salvador? (Choose no more than TWO) (Responses Combined; N=95) Not enough public disclosure of its work 28.4% Too bureaucratic in its operational policies and procedures 20.0% Don’t know 16.8% Not adequately sensitive to political/social realities in El Salvador 16.8% Imposing technocratic solutions without regard to political realities 14.7% Too influenced by developed countries 14.7% Not aligned with country priorities 13.7% World Bank Group’s processes too slow 11.6% Not willing to honestly criticize policies and reform efforts in the country 9.5% Not collaborating enough with non-state actors 8.4% World Bank Group’s processes too complex 8.4% Other 8.4% Staff too inaccessible 3.2% Not exploring alternative policy options 3.2% Not aligned with other donors’ work 3.2% Arrogant in its approach 1.1% Not client focused 1.1% The credibility of its knowledge/data 0.0% 31. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in El Salvador? (Choose no more than TWO) (Responses Combined; N=97) Investment lending 72.2% Capacity development 45.4% Technical assistance 36.1% Policy based lending / budget support to the Government 25.8% Knowledge products/services 5.2% Trust Fund management 4.1% Don’t know 3.1% Other 3.1% 66 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in El Salvador? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 32. Overall the World Bank Group currently plays a relevant role in 92 5 7.21 1.69 development in El Salvador* 33. The World Bank Group’s work is aligned with what I consider the 87 9 6.82 1.63 development priorities for El Salvador* 34. The World Bank Group supports El Salvador’s efforts to reduce social 81 15 7.17 1.64 exclusion 35. The World Bank Group supports programs and strategies that are 89 7 7.00 1.66 realistic for El Salvador 36. The World Bank Group treats clients and stakeholders in El Salvador 72 24 7.72 1.47 with respect 37. The World Bank Group is an organization that does not represent a 82 13 7.56 2.19 particular ideological perspective in El Salvador 38. The World Bank Group is an organization that is not overly influenced 73 23 5.64 2.76 by any particular country 39. The World Bank Group respects the positions, views and demands of 77 20 7.48 1.98 the government of El Salvador 40. The World Bank Group listens and takes into account your views 78 18 7.05 1.93 Combination of services N DK Mean SD 41. When considering the national development needs in El Salvador, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in El 87 9 7.01 1.30 Salvador meet the national development needs of El Salvador? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner Degree in El Salvador, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 42. Responsiveness* 71 20 7.03 1.47 43. Flexibility (in terms of the institution’s products and services)* 64 28 6.81 1.48 44. Flexibility (in terms of changing country circumstances)* 74 18 6.97 1.51 45. Being inclusive* 69 21 7.20 1.54 46. Openness* 71 20 7.65 1.37 47. Staff accessibility* 71 20 7.61 1.70 48. Straightforwardness and honesty* 69 22 8.22 1.29 49. Ease of access to the people at the World Bank Group who are making 65 7.66 1.95 decisions important to my work* 26 50. Collaboration with civil society* 63 29 6.83 1.83 51. Collaboration with the Government* 79 12 8.13 1.09 52. Collaboration with other donors and development partners* 53 38 7.68 1.28 53. Collaboration with the private sector* 26 19 6.96 1.84 54. The speed in which it gets things accomplished on the ground* 55 35 6.89 1.51 55. Being a long-term partner* 78 14 8.22 1.45 67 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 56. To be a more effective development partner in El Salvador, do you believe Percentage of Respondents that the World Bank Group should have…? (Select only ONE response) (N=92) More local presence 73.9% The current level of local presence is adequate 14.1% Don't know 10.9% Less local presence 1.1% 57. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=92) Political pressures and obstacles 33.7% The Government works inefficiently 28.3% The World Bank Group is not sensitive enough to political/social realities on the 28.3% ground Reforms are not well thought out in light of country challenges 21.7% There is not an adequate level of citizen/civil society participation 20.7% Lack of/inadequate levels of capacity in Government 19.6% Other 14.1% The World Bank Group does not do adequate follow through/follow-up 9.8% The World Bank Group works too slowly 7.6% Poor donor coordination 2.2% 68 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in El Salvador? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 95 0 8.47 1.67 2. Information and communications technology 90 4 7.68 1.81 3. Transport 92 2 7.93 1.62 4. Crime and violence 95 0 8.74 1.45 5. Law and justice 90 5 8.18 1.65 6. Urban development 90 4 7.48 1.70 7. Environmental sustainability 91 3 8.45 1.17 8. Regulatory framework 91 3 7.52 1.82 9. Communicable/non-communicable diseases 85 10 7.28 1.97 10. Poverty reduction 96 1 9.30 1.04 11. Gender equity 91 3 7.90 1.70 12. Domestic private sector development 94 0 7.81 1.69 13. Foreign direct investment 93 1 8.32 1.54 14. Water and sanitation 91 3 8.56 1.31 15. Trade and exports 84 10 7.85 1.72 16. Economic growth 91 4 8.79 1.26 17. Energy 91 2 8.25 1.48 18. Disaster management 89 5 8.29 1.47 19. Public sector governance/ reform 95 0 8.82 1.31 20. Job creation/employment 94 0 8.49 1.46 21. Financial markets 83 11 7.37 1.74 22. Equality of opportunity 88 5 8.28 1.49 23. Health 93 2 8.48 1.48 24. Rural development 94 2 8.38 1.29 25. Global/regional integration 91 4 7.75 1.55 26. Food security 91 4 8.33 1.29 27. Education 94 0 9.35 .94 28. Social protection 93 2 8.28 1.58 29. Climate change 91 4 8.14 1.39 30. Agricultural development 94 1 8.38 1.32 31. Natural resource management 86 9 6.79 2.28 69 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in El Salvador? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 35 60 6.31 1.94 2. Information and communications technology 30 64 7.10 1.54 3. Transport 35 59 7.80 1.21 4. Crime and violence 29 65 6.66 1.54 5. Law and justice 30 64 6.80 1.58 6. Environmental sustainability 35 59 7.31 1.21 7. Regulatory framework 31 63 7.48 1.65 8. Communicable/non-communicable diseases 24 70 7.38 1.56 9. Poverty reduction 61 34 7.34 1.61 10. Gender equity 44 51 7.14 1.72 11. Domestic private sector development 27 68 7.22 1.50 12. Foreign direct investment 28 66 6.93 1.90 13. Trade and exports 29 65 7.07 1.62 14. Economic growth 51 44 7.22 1.57 15. Disaster management 30 64 7.10 1.24 16. Public sector governance/ reform 53 41 7.47 1.42 17. Job creation/employment 30 64 6.83 1.86 18. Financial markets 27 67 7.41 1.37 19. Equality of opportunity 35 58 7.54 1.42 20. Health 42 52 7.86 1.09 21. Rural development 43 51 7.42 1.38 22. Global/regional integration 32 59 7.19 1.62 23. Food security 28 64 7.32 1.63 24. Education 56 38 7.48 1.43 25. Social protection 46 49 7.37 1.48 26. Climate change 33 61 7.09 1.35 27. Agricultural development 31 63 7.42 1.31 28. Natural resource management 19 75 6.68 2.58 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in El Salvador? (Select only ONE response) (N=97) At the Headquarters (in Washington D.C.) 69.1% In the country 6.2% Don't know 24.7% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in El Salvador?* (1-To no degree at all, 10-To a 84 13 7.00 1.34 very significant degree) To what extent do you agree with the following statements about the World Bank Group in El Salvador? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group's financial instruments meet the needs of El 83 14 6.81 1.58 Salvador* 6. The World Bank Group meets El Salvador’s needs for knowledge 79 18 6.96 1.60 services* 70 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Internal Evaluation Mechanisms N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in El Salvador? (1-To no degree at all, 10- 51 46 6.78 1.72 To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=94) Weekly 8.5% Monthly 13.8% A few times a year 50.0% Rarely 23.4% Never 4.3% In El Salvador, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 73 22 7.27 1.54 3. Are relevant to El Salvador’s development priorities 77 19 7.31 1.49 4. Lead to practical solutions 74 22 6.74 1.62 5. Are accessible (well written and easy to understand) 74 21 7.36 1.44 6. Enhance your knowledge and/or skills 75 20 7.75 1.20 7. Are translated enough into local language 72 23 7.69 1.64 8. Are adaptable to El Salvador’s specific development challenges and 75 20 7.29 1.36 country circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 78 19 7.08 1.32 your country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10- 78 19 7.86 1.39 Very high technical quality) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 11. Have you read/consulted the most recent LAC Flagship Report: [Latin Percentage of Respondents American Entrepreneur. Many Firms but little Innovation]? (N=97) Yes 20.6% No 79.4% Value of World Bank Group Reports N DK Mean SD 12. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to 21 72 7.38 1.36 reading? (1-To no degree at all, 10-To a very significant degree) 13. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? (1-To no degree at all, 22 71 7.14 1.75 10-To a very significant degree) 71 The World Bank Group El Salvador Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Level of Agreement Group’s technical assistance/advisory work contribute to solving El Salvador’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 73 23 7.47 1.39 2. Design (appraising and planning the solutions) 74 22 7.35 1.35 3. Implementation (Executing, carrying out, monitoring, and making 71 25 7.52 1.37 appropriate adjustments) 4. Evaluation (assessing the impact and results) 68 28 7.66 1.47 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 55 40 7.24 1.54 6. The World Bank Group effectively monitors and evaluates the projects 66 29 7.74 1.73 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 55 40 7.64 1.51 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 46 47 7.54 1.17 reasonable 9. The World Bank Group’s conditions on its lending are reasonable 61 34 6.85 1.92 10. The World Bank Group takes decisions quickly in El Salvador* 55 40 7.11 1.79 11. Working with the World Bank Group increases El Salvador's 73 22 7.44 1.45 institutional capacity 12. The World Bank Group ensures consistency and continuity through 48 46 7.48 1.27 staff changes 13. Where country systems are adequate, the World Bank Group makes 37 57 7.81 1.29 appropriate use of them* 14. The World Bank Group provides effective implementation support 56 38 7.91 1.37 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in El Salvador? (Select only one response) (N=94) The World Bank Group takes too much risk in El Salvador 2.1% The World Bank Group does not take enough risk in El Salvador 22.3% The World Bank Group’s approach to risk is appropriate 30.9% Don't know 27.7% Prefer not to answer 17.0% 72 The World Bank Group El Salvador Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in El Salvador World Bank Group Moving in the Right Direction N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its 76 19 7.21 1.31 work in El Salvador? (1-To no degree at all, 10-To a very significant degree) Role of International Development Cooperation N DK Mean SD 2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in El 93 2 8.73 1.36 Salvador’s development in the near future? (1-Not a significant role at all, 10-Very significant role) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in El Salvador? (Choose no more than TWO) (Responses Combined; N=97) Increase the level of capacity development in the country 52.6% Collaborate more effectively with Government clients 26.8% Reach out more to groups outside of Government 23.7% Offer more innovative financial products 18.6% Reduce the complexity of obtaining World Bank Group financing 16.5% Provide more adequate data/knowledge/statistics/figures on El Salvador’s 16.5% economy Other 10.3% Improve the quality of its experts as related to El Salvador’s specific challenges 9.3% Improve the competitiveness of its financing compared to markets 8.2% Offer more innovative knowledge services 6.2% Work faster 3.1% Ensure greater selectivity in its work 1.0% Increase availability of Fee-Based services 1.0% 4. When considering the combination of services that the World Bank Group offers in El Salvador, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in El Salvador? (Select only ONE response) (N=93) Financial services 25.8% Knowledge products 20.4% Convening services 3.2% None of the above 1.1% The combination is appropriate for El Salvador 38.7% Don’t know 10.8% 73 The World Bank Group El Salvador Country Opinion Survey 2014 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in El Salvador? (Choose no more than TWO) (Responses Combined; N=97) Internet 61.9% Periodicals 51.5% Local newspapers 45.4% Local television 13.4% Other 11.3% Social media 6.2% International television 3.1% Local radio 2.1% International radio 1.0% International newspapers 0.0% Blogs 0.0% Mobile phones 0.0% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=97) e-Newsletters 58.8% World Bank Group’s publications and other written materials 40.2% World Bank Group’s seminars/workshops/conferences 37.1% Direct contact with World Bank Group 36.1% World Bank Group’s website 16.5% Blogs 3.1% Other 2.1% Instant messaging 2.1% Social media 2.1% Mobile phones 0.0% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=93) Yes 22.6% No 77.4% Percentage of Respondents 4. Do you use/have used the World Bank Group’s website? (N=93) Yes 90.3% No 9.7% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. When I need information from the World Bank Group I know how to 87 10 7.47 2.17 find it 6. The World Bank Group’s social media channels are valuable sources of 61 36 7.52 2.14 information about the institution 7. The World Bank Group is responsive to my information requests and 52 43 8.06 1.88 inquiries 74 The World Bank Group El Salvador Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=96) NGO 12.5% Office of Minister 11.5% Employee of a Ministry, Ministerial Department or Implementation Agency 10.4% Private Sector Organization 9.4% Media 9.4% Academia/Research Institute/Think Tank 9.4% Multilateral Agency 6.3% Independent Government Institution 6.3% Consultant/Contractor working on World Bank Group supported project/program 5.2% Other 5.2% Private Foundation 4.2% Office of Parliamentarian 3.1% Financial Sector/Private Bank 3.1% Office of the President, Prime Minster 2.1% Project Management Unit (PMU) overseeing implementation of project 1.0% Bilateral Agency 1.0% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=96) Other 27.1% Education 16.7% Information and communications technology 7.3% Public sector governance/public financial management/anti corruption 7.3% Law and justice/regulatory framework 6.3% Generalist 6.3% Private sector development/foreign direct investment 5.2% Social protection 5.2% Agriculture/rural development/food security 4.2% Health/Communicable/non-communicable diseases 4.2% Climate change/disaster management 3.1% Financial markets/banking 3.1% Job creation/employment 2.1% Gender equity/equality of opportunity 1.0% Natural resource management/environmental sustainability 1.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=97) Yes 19.6% No 80.4% 75 The World Bank Group El Salvador Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents El Salvador? (Select all that apply) (Responses Combined; N=95) The World Bank 33.7% The International Finance Corporation 13.7% The Multilateral Investment Guarantee Agency 3.2% None 60.0% Percentage of Respondents 5. Do your projects involve both the World Bank and IFC? (N=95) Yes 21.7% No 78.3% 6. If yes, what was your view on the two institutions working together in El Percentage of Respondents Salvador? (Select only ONE response) (N=19) Working well together 36.8% Collaborating but needs improvement 47.4% In conflict 0.0% Other 0.0% Don't know 15.8% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in El Salvador? (Choose no more than TWO) (Responses Combined; N=91) Use World Bank Group reports/data 47.3% Engage in World Bank Group related/sponsored events/activities 42.9% Use World Bank Group website for information, data, research, etc. 42.9% Collaborate as part of my professional duties 20.9% Observer 15.4% Percentage of Respondents 8. Which best represents your geographic location? (N=95) Eastern Zone 97.9% Western Zone 2.1% 76 The World Bank Group El Salvador Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing El Salvador In general, would you say that El Salvador is headed in...?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other The right direction 75.0% 60.0% 100.0% 42.9% 0.0% 18.8% 44.4% 66.7% 11.1% 50.0% The wrong direction 8.3% 10.0% 0.0% 14.3% 66.7% 50.0% 55.6% 16.7% 66.7% 37.5% Not sure 16.7% 30.0% 0.0% 42.9% 33.3% 31.3% 0.0% 16.7% 22.2% 12.5% *Significantly different between stakeholder groups Listed below are a number of development priorities in El Salvador. Please identify which of the following you consider the most important development priorities in El Salvador? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Social protection* 7.7% 50.0% 16.7% 57.1% 8.3% 26.7% 11.1% 33.3% 11.1% 0.0% Transport 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 38.5% 50.0% 33.3% 57.1% 41.7% 6.7% 22.2% 33.3% 44.4% 37.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 15.4% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 0.0% 0.0% 0.0% 8.3% 6.7% 11.1% 16.7% 0.0% 0.0% Foreign direct investment 7.7% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 12.5% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Anti-corruption 7.7% 30.0% 0.0% 0.0% 16.7% 13.3% 11.1% 0.0% 0.0% 0.0% Job creation/employment 15.4% 10.0% 33.3% 14.3% 25.0% 33.3% 22.2% 0.0% 33.3% 25.0% Rural development 7.7% 0.0% 0.0% 0.0% 0.0% 6.7% 11.1% 0.0% 0.0% 12.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 11.1% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 14.3% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Health 7.7% 0.0% 16.7% 0.0% 16.7% 0.0% 0.0% 16.7% 11.1% 12.5% Education 38.5% 60.0% 66.7% 57.1% 58.3% 60.0% 55.6% 16.7% 77.8% 25.0% Poverty reduction* 53.8% 0.0% 33.3% 42.9% 16.7% 20.0% 55.6% 33.3% 0.0% 37.5% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Food security 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Climate change 7.7% 0.0% 0.0% 0.0% 0.0% 6.7% 22.2% 0.0% 0.0% 0.0% Agricultural development 7.7% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 38.5% 40.0% 50.0% 42.9% 50.0% 60.0% 55.6% 66.7% 44.4% 75.0% Economic growth 30.8% 10.0% 16.7% 14.3% 33.3% 20.0% 11.1% 50.0% 22.2% 62.5% Law and justice 0.0% 10.0% 16.7% 0.0% 8.3% 13.3% 0.0% 0.0% 11.1% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 10.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% *Significantly different between stakeholder groups 77 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues facing El Salvador (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in El Salvador? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Water and sanitation 15.4% 0.0% 0.0% 14.3% 16.7% 0.0% 11.1% 16.7% 0.0% 0.0% Equality of opportunity 30.8% 30.0% 0.0% 28.6% 8.3% 25.0% 33.3% 0.0% 11.1% 12.5% Economic growth 53.8% 20.0% 33.3% 42.9% 83.3% 56.3% 55.6% 50.0% 66.7% 50.0% Climate change 0.0% 10.0% 0.0% 0.0% 0.0% 6.3% 11.1% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Rural development 23.1% 30.0% 0.0% 42.9% 16.7% 18.8% 33.3% 0.0% 0.0% 12.5% Urban development 0.0% 10.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection* 0.0% 40.0% 50.0% 14.3% 8.3% 12.5% 44.4% 33.3% 0.0% 12.5% Law and justice 0.0% 10.0% 0.0% 0.0% 16.7% 6.3% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 10.0% 16.7% 28.6% 16.7% 12.5% 0.0% 0.0% 11.1% 12.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 15.4% 10.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 22.2% 0.0% Domestic private sector development 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 16.7% 0.0% 0.0% 6.3% 0.0% 0.0% 11.1% 12.5% Education 84.6% 60.0% 66.7% 28.6% 83.3% 68.8% 44.4% 100.0% 88.9% 62.5% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 0.0% 20.0% 16.7% 28.6% 0.0% 12.5% 11.1% 0.0% 22.2% 25.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 7.7% 0.0% 16.7% 0.0% 16.7% 12.5% 11.1% 0.0% 11.1% 12.5% Agricultural development 7.7% 0.0% 0.0% 28.6% 0.0% 0.0% 0.0% 16.7% 11.1% 0.0% Job creation/employment 23.1% 50.0% 83.3% 14.3% 33.3% 31.3% 22.2% 66.7% 33.3% 62.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 0.0% 0.0% 0.0% 28.6% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Food security 30.8% 0.0% 0.0% 0.0% 0.0% 12.5% 11.1% 16.7% 0.0% 12.5% *Significantly different between stakeholder groups 78 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues facing El Salvador (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in El Salvador? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Energy 23.1% 0.0% 0.0% 14.3% 8.3% 0.0% 22.2% 0.0% 22.2% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 7.7% 10.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 11.1% 0.0% Social protection 0.0% 0.0% 0.0% 14.3% 0.0% 13.3% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Climate change 7.7% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 23.1% 40.0% 0.0% 0.0% 8.3% 26.7% 22.2% 0.0% 0.0% 0.0% Disaster management 15.4% 30.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% Rural development 0.0% 30.0% 0.0% 0.0% 0.0% 6.7% 11.1% 33.3% 11.1% 0.0% Foreign direct investment* 46.2% 0.0% 83.3% 42.9% 75.0% 40.0% 33.3% 50.0% 44.4% 37.5% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 11.1% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Education 30.8% 30.0% 50.0% 28.6% 41.7% 33.3% 11.1% 50.0% 55.6% 87.5% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Regulatory framework* 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 50.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 30.8% 30.0% 50.0% 28.6% 33.3% 20.0% 22.2% 50.0% 22.2% 0.0% Public sector governance/ reform 15.4% 10.0% 16.7% 57.1% 16.7% 26.7% 33.3% 0.0% 22.2% 25.0% Domestic private sector development 23.1% 10.0% 16.7% 42.9% 41.7% 40.0% 44.4% 16.7% 33.3% 12.5% Job creation/employment 23.1% 50.0% 0.0% 42.9% 25.0% 20.0% 22.2% 33.3% 0.0% 25.0% Agricultural development 23.1% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 22.2% 0.0% 0.0% 0.0% Health 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 10.0% 0.0% 0.0% 8.3% 0.0% 11.1% 0.0% 33.3% 0.0% Crime and violence* 30.8% 0.0% 83.3% 14.3% 33.3% 26.7% 22.2% 50.0% 22.2% 12.5% Financial markets* 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 37.5% *Significantly different between stakeholder groups 79 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues facing El Salvador (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in El Salvador? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Better employment opportunities for young 30.8% 20.0% 0.0% 50.0% 8.3% 20.0% 75.0% 16.7% 11.1% 0.0% people* Better employment opportunities for women 15.4% 0.0% 0.0% 16.7% 0.0% 0.0% 12.5% 33.3% 11.1% 0.0% Greater access to micro-finance for the poor 7.7% 10.0% 0.0% 0.0% 8.3% 13.3% 0.0% 0.0% 0.0% 0.0% Greater voice and participation for citizens to help 0.0% 10.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 11.1% 0.0% ensure greater accountability Greater access to health and nutrition for citizens 0.0% 0.0% 0.0% 16.7% 16.7% 0.0% 0.0% 0.0% 22.2% 14.3% Better entrepreneurial opportunities 15.4% 10.0% 0.0% 0.0% 8.3% 20.0% 12.5% 83.3% 11.1% 42.9% A growing middle class 7.7% 0.0% 0.0% 0.0% 16.7% 0.0% 12.5% 0.0% 0.0% 0.0% Better opportunity for the poor who live in rural 0.0% 20.0% 50.0% 16.7% 0.0% 6.7% 12.5% 0.0% 0.0% 0.0% areas* Better opportunity for the poor who live in urban 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% areas Consistent economic growth 7.7% 20.0% 83.3% 50.0% 41.7% 33.3% 37.5% 16.7% 44.4% 28.6% More reliable social safety net 7.7% 10.0% 0.0% 16.7% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Greater equity of fiscal policy* 69.2% 40.0% 16.7% 16.7% 0.0% 20.0% 25.0% 16.7% 0.0% 71.4% Education and training that better ensure job 38.5% 40.0% 50.0% 16.7% 91.7% 66.7% 12.5% 0.0% 88.9% 28.6% opportunity* Better quality public services* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in El Salvador? Which of the following bes t des cribes your current pos ition? Office of Pres ident/ Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Independent Academ ia/ Prim e Minis ter/ Minis terial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Governm ent Res earch ins titute/ Minis ter Im plem entation Agency project Multilateral Agency Private Bank CSO Media Ins titution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank 13 7.38 2.06 10 7.80 2.10 6 8.83 .98 7 7.71 1.89 12 6.92 2.94 16 6.81 1.83 9 8.89 .93 6 7.00 1.10 9 6.89 2.20 8 8.38 1.60 Inter-Am erican Developm ent Bank 13 7.54 2.03 10 7.90 2.18 6 8.17 1.83 7 7.86 2.41 12 7.33 2.74 16 7.50 1.51 9 8.89 .93 6 7.00 1.10 9 7.00 2.06 8 8.50 1.41 Latin Am erican Developm ent Bank 13 5.00 4.32 10 6.40 3.86 3 1.00 0.00 7 4.00 4.47 12 6.67 3.28 16 6.31 4.57 9 4.89 3.18 6 5.00 4.65 9 6.44 4.50 8 8.38 3.74 Central Am erican Bank for Econom ic 13 7.31 1.93 10 6.40 1.58 3 3.00 0.00 7 5.29 2.87 12 7.58 1.62 16 6.56 2.31 9 8.56 1.59 6 8.00 1.55 9 6.33 2.92 8 8.50 1.77 Integration* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in El Salvador? Which of the following bes t des cribes your current pos ition? Office of Pres ident/ Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Independent Academ ia/ Prim e Minis ter/ Minis terial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Governm ent Res earch ins titute/ Minis ter Im plem entation Agency project Multilateral Agency Private Bank CSO Media Ins titution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank* 9 7.00 1.87 8 8.25 1.04 6 7.67 .52 7 7.00 1.29 10 8.00 1.33 13 6.00 2.04 9 8.33 1.58 6 6.17 1.17 8 6.63 1.19 8 6.75 1.04 Inter-Am erican Developm ent Bank* 11 7.27 1.35 8 8.25 1.04 5 8.60 .55 7 6.86 1.35 11 7.91 1.30 14 6.93 .92 9 8.33 1.58 6 6.50 .84 8 6.63 1.19 8 7.25 .71 Latin Am erican Developm ent Bank 1 7.00 0 3 5.00 3.46 0 0 0 1 8.00 0 3 6.00 1.73 3 3.67 3.06 3 5.33 1.53 0 0 0 2 3.50 .71 2 5.50 .71 Central Am erican Bank for Econom ic 11 6.55 1.57 6 6.67 2.42 0 0 0 5 6.00 1.22 12 7.00 1.41 12 5.33 1.72 9 7.67 2.00 5 7.20 .45 6 6.50 1.22 8 7.75 .89 Integration* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 80 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to 10 7.40 1.51 8 8.88 .99 6 8.00 1.10 7 7.86 1.07 9 8.67 1.22 11 7.91 1.38 7 8.57 .98 6 6.83 .75 7 7.57 1.62 7 6.86 1.46 help El Salvador solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When thinking about how the World Bank Group can have the most impact on development results in El Salvador, in which sectoral areas do you believe the World Bank Group should focus most of its resources in El Salvador? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Social protection 0.0% 30.0% 0.0% 28.6% 0.0% 12.5% 22.2% 16.7% 0.0% 0.0% Public sector governance/ reform* 53.8% 40.0% 0.0% 71.4% 58.3% 25.0% 11.1% 16.7% 44.4% 62.5% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 53.8% 30.0% 33.3% 42.9% 25.0% 25.0% 55.6% 0.0% 22.2% 37.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 10.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Crime and violence* 23.1% 50.0% 16.7% 0.0% 16.7% 37.5% 22.2% 66.7% 11.1% 0.0% Domestic private sector development* 0.0% 0.0% 50.0% 0.0% 25.0% 6.3% 22.2% 16.7% 0.0% 12.5% Rural development 0.0% 20.0% 0.0% 14.3% 0.0% 25.0% 11.1% 0.0% 11.1% 0.0% Foreign direct investment 15.4% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 15.4% 20.0% 0.0% 28.6% 16.7% 25.0% 11.1% 0.0% 11.1% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Equality of opportunity 7.7% 0.0% 0.0% 14.3% 0.0% 12.5% 0.0% 16.7% 22.2% 12.5% Health* 0.0% 0.0% 50.0% 0.0% 25.0% 6.3% 0.0% 33.3% 22.2% 12.5% Education 46.2% 40.0% 100.0% 42.9% 83.3% 62.5% 66.7% 66.7% 88.9% 62.5% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Climate change 15.4% 0.0% 0.0% 0.0% 0.0% 6.3% 11.1% 0.0% 0.0% 0.0% Agricultural development 15.4% 20.0% 0.0% 14.3% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Trade and exports 15.4% 0.0% 0.0% 14.3% 8.3% 0.0% 0.0% 33.3% 11.1% 0.0% Economic growth 15.4% 10.0% 50.0% 14.3% 16.7% 25.0% 22.2% 0.0% 33.3% 25.0% Law and justice 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 16.7% 12.5% 22.2% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 37.5% Disaster management 15.4% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 81 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in El Salvador? Greatest Value Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Data* 0.0% 40.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Policy advice, studies, analyses 23.1% 0.0% 0.0% 50.0% 9.1% 7.7% 0.0% 16.7% 33.3% 0.0% Financial resources 53.8% 40.0% 100.0% 33.3% 63.6% 61.5% 66.7% 16.7% 33.3% 87.5% Capacity development 15.4% 20.0% 0.0% 0.0% 18.2% 7.7% 11.1% 33.3% 22.2% 12.5% Technical assistance 7.7% 0.0% 0.0% 0.0% 0.0% 7.7% 22.2% 0.0% 0.0% 0.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 16.7% 0.0% 7.7% 0.0% 33.3% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 11.1% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ 2 Greatest Value President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 9.1% 7.7% 0.0% 0.0% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 11.1% 0.0% Policy advice, studies, analyses 7.7% 0.0% 66.7% 16.7% 27.3% 23.1% 22.2% 0.0% 11.1% 50.0% Financial resources 23.1% 20.0% 0.0% 33.3% 0.0% 15.4% 0.0% 50.0% 33.3% 12.5% Capacity development 23.1% 40.0% 33.3% 33.3% 0.0% 7.7% 0.0% 0.0% 0.0% 12.5% Technical assistance 30.8% 20.0% 0.0% 0.0% 54.5% 30.8% 55.6% 50.0% 11.1% 12.5% Mobilizing third party financial resources 7.7% 0.0% 0.0% 0.0% 9.1% 15.4% 11.1% 0.0% 11.1% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Linkage to non-Bank expertise 7.7% 20.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 11.1% 12.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% How effectively do the World Bank Group’s activities below support El Salvador’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating* 8 7.75 1.83 6 8.83 1.47 6 8.00 0.00 6 7.00 1.55 10 8.00 1.33 7 6.71 2.29 8 6.75 .71 4 7.50 .58 6 7.00 2.00 6 5.67 1.97 Data* 12 7.00 1.21 6 9.00 .89 5 8.00 0.00 6 6.67 1.63 12 7.33 1.72 8 6.88 1.96 9 7.78 1.39 5 8.40 .55 7 6.43 1.90 8 6.63 1.77 Policy advice, studies, analyses 13 7.62 1.33 6 8.67 .52 5 8.00 0.00 7 6.57 1.99 12 7.83 1.40 10 8.00 1.83 9 8.44 1.67 6 7.50 .55 7 7.57 .53 8 7.25 1.39 Financial resources 13 7.77 1.42 6 8.83 .98 6 9.00 0.00 5 8.00 1.41 12 8.08 1.31 8 8.38 1.51 9 8.56 1.59 6 6.83 2.23 8 6.88 1.55 8 7.38 1.19 Technical assistance 13 8.00 .71 6 8.67 .52 5 7.40 .55 7 7.14 2.27 11 7.91 1.22 8 8.63 .92 9 8.67 1.50 6 7.00 1.55 7 7.71 .95 8 7.50 1.07 Mobilizing third party financial 5 5.60 2.61 4 8.75 .50 5 7.00 0.00 5 5.20 2.28 9 7.33 1.41 5 7.40 1.52 7 7.86 1.57 1 8.00 4 7.50 .58 6 5.50 .84 resources* Donor coordination 6 6.17 2.48 5 6.80 2.59 5 6.00 2.74 5 6.00 1.87 9 7.67 1.66 7 8.14 1.46 6 7.50 1.52 5 7.20 .84 4 7.50 .58 6 6.17 1.33 Linkage to non-Bank expertise 6 5.83 2.23 4 7.00 2.31 5 6.60 .55 5 5.00 2.24 6 8.67 1.51 4 5.50 4.12 6 6.67 1.21 1 6.00 4 5.75 2.87 6 4.17 1.47 *Significantly different between stakeholder groups 82 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in El Salvador. To what degree would El Salvador benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more 13 7.38 1.12 8 8.00 1.20 5 8.40 .55 7 7.71 1.25 12 7.17 2.62 15 8.53 1.88 9 8.67 1.66 5 5.80 2.05 9 8.78 1.72 8 6.38 3.11 effectively engage and participate in development efforts* The public sector, related to implementation of specific development 12 8.58 1.00 8 9.25 1.39 6 8.50 .55 7 8.71 .95 12 8.50 1.83 14 8.79 1.31 9 7.00 2.18 6 8.67 .52 9 8.89 1.05 8 9.00 .76 projects on the ground The public sector, related to changing institutions (organizations or 12 8.83 .58 8 9.13 .83 5 8.40 .55 7 7.71 1.60 12 8.67 1.78 16 8.00 2.13 9 8.00 1.58 6 7.50 1.05 9 8.22 .83 8 9.13 .64 sociopolitical conditions) The private sector, related to institutional 12 7.33 1.44 8 8.13 1.13 6 8.50 .55 7 7.57 .53 12 8.00 1.48 15 8.13 1.60 9 8.33 1.32 6 7.50 1.22 9 8.00 1.41 8 6.25 3.01 and policy change *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in El Salvador? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 8 7.38 .74 6 8.33 1.21 4 7.25 .50 5 7.00 1.58 6 8.33 1.21 9 7.89 .78 1 7.00 5 5.60 2.41 3 8.00 1.00 5 5.40 2.19 organizational strengthening)* Citizen engagement (incorporating 2 8.00 1.41 3 8.33 1.15 3 8.00 0.00 4 5.50 1.73 4 7.50 1.73 5 6.40 1.82 5 7.80 .84 1 7.00 4 4.25 2.50 citizens' voices into development)* Policy design (for clarity and better incentives to achieve development 8 6.75 .71 5 7.00 1.22 3 8.00 0.00 4 7.25 2.06 7 8.14 .90 3 7.00 1.73 4 8.25 .50 5 7.00 1.22 6 7.33 1.63 4 4.75 1.50 goals)* *Significantly different between stakeholder groups 83 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in El Salvador to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 8 8.75 .46 6 8.67 1.03 6 9.17 .41 7 8.29 1.38 9 8.78 1.20 10 9.00 1.05 6 8.50 .84 5 9.60 .89 4 8.50 .58 5 7.80 1.30 organizational strengthening) Citizen engagement (incorporating 10 8.90 .74 4 9.25 .50 5 9.00 0.00 6 8.50 1.22 8 8.75 1.39 9 8.67 1.22 6 8.00 1.67 4 7.50 1.73 3 8.00 0.00 5 6.60 2.30 citizens' voices into development) Policy design (for clarity and better incentives to achieve development 8 8.88 .35 5 9.20 .45 5 9.00 0.00 6 9.17 .98 11 9.18 .87 8 8.88 .83 6 8.33 .82 5 9.60 .89 7 8.57 1.13 5 9.00 .71 goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in El Salvador? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Staff too inaccessible* 0.0% 0.0% 0.0% 33.3% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Not exploring alternative policy options 0.0% 0.0% 16.7% 0.0% 0.0% 6.3% 0.0% 0.0% 12.5% 0.0% Not adequately sensitive to political/social 23.1% 10.0% 0.0% 0.0% 8.3% 6.3% 0.0% 66.7% 25.0% 50.0% realities in El Salvador* Not enough public disclosure of its work* 7.7% 20.0% 0.0% 16.7% 50.0% 50.0% 33.3% 0.0% 62.5% 12.5% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Not aligned with country priorities 15.4% 10.0% 0.0% 16.7% 0.0% 12.5% 0.0% 33.3% 12.5% 50.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 7.7% 0.0% 0.0% 16.7% 25.0% 6.3% 11.1% 16.7% 0.0% 0.0% Not willing to honestly criticize policies and 7.7% 0.0% 0.0% 16.7% 0.0% 0.0% 33.3% 33.3% 25.0% 0.0% reform efforts in the country* Too influenced by developed countries 30.8% 10.0% 0.0% 0.0% 0.0% 18.8% 33.3% 33.3% 12.5% 0.0% Imposing technocratic solutions without 38.5% 0.0% 0.0% 16.7% 0.0% 12.5% 33.3% 16.7% 12.5% 12.5% regard to political realities World Bank Group’s processes too slow* 7.7% 0.0% 83.3% 0.0% 16.7% 12.5% 0.0% 0.0% 0.0% 0.0% Too bureaucratic in its operational policies 7.7% 30.0% 66.7% 16.7% 25.0% 12.5% 22.2% 0.0% 0.0% 25.0% and procedures Not aligned with other donors’ work 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 12.5% Not collaborating enough with non-state 15.4% 0.0% 0.0% 0.0% 0.0% 18.8% 22.2% 0.0% 12.5% 0.0% actors Not client focused 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 7.7% 20.0% 33.3% 16.7% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 15.4% 50.0% 0.0% 16.7% 25.0% 25.0% 0.0% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups 84 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in El Salvador? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Capacity development 30.8% 50.0% 100.0% 57.1% 41.7% 37.5% 33.3% 50.0% 66.7% 12.5% Policy based lending / budget support to the 69.2% 30.0% 0.0% 57.1% 8.3% 12.5% 22.2% 33.3% 11.1% 12.5% Government* Knowledge products/services 7.7% 10.0% 0.0% 14.3% 8.3% 0.0% 11.1% 0.0% 0.0% 0.0% Investment lending 76.9% 60.0% 33.3% 57.1% 75.0% 75.0% 66.7% 83.3% 77.8% 100.0% Technical assistance* 15.4% 10.0% 16.7% 14.3% 66.7% 50.0% 44.4% 16.7% 44.4% 62.5% Trust Fund management* 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 11.1% 0.0% 0.0% 0.0% Don’t know 0.0% 20.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in El Salvador? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 13 6.92 .86 8 8.38 1.60 6 8.67 .82 7 7.29 2.36 11 7.55 1.57 16 7.06 1.95 9 7.00 1.58 6 6.33 1.03 7 6.86 2.04 8 6.50 2.00 El Salvador The World Bank Group’s work is aligned with what I consider the development 13 6.62 1.12 8 7.63 1.30 5 8.40 .55 6 6.83 2.23 10 7.70 1.64 15 6.40 2.06 9 6.44 1.74 6 6.00 .89 7 6.43 1.72 7 6.29 1.25 priorities for El Salvador The World Bank Group supports El Salvador’s efforts to reduce social 11 7.55 1.44 8 7.50 1.60 2 9.00 0.00 7 7.14 1.35 9 8.11 .78 13 6.54 2.22 9 7.11 1.90 6 6.67 1.03 7 6.71 1.11 8 6.88 2.17 exclusion The World Bank Group supports programs and strategies that are 13 6.69 1.84 8 7.63 1.30 5 8.40 .55 7 7.43 1.81 10 7.90 1.10 15 6.67 1.95 9 7.67 1.80 6 5.67 1.03 7 5.57 .98 8 6.63 1.30 realistic for El Salvador* The World Bank Group treats clients and stakeholders in El Salvador with 12 7.58 .51 6 7.83 1.83 5 8.00 0.00 6 8.00 1.10 9 8.89 .93 11 7.55 2.02 5 8.40 1.52 4 7.50 .58 5 6.60 2.07 8 6.75 1.75 respect The World Bank Group is an organization that does not represent a 13 7.62 2.26 6 8.50 1.87 5 7.80 1.64 6 7.17 2.14 11 8.27 1.19 12 8.25 1.36 8 8.00 3.07 6 6.33 2.58 7 6.43 2.51 7 6.14 3.02 particular ideological perspective in El Salvador The World Bank Group is an organization that is not overly influenced 11 4.18 2.60 6 7.00 2.61 2 8.00 0.00 5 5.80 3.35 10 7.70 2.06 11 5.64 2.84 9 5.11 2.67 6 5.67 2.73 5 4.60 2.07 7 4.57 3.36 by any particular country The World Bank Group respects the positions, views and demands of the 12 7.25 1.71 5 8.40 .55 6 7.50 1.22 7 7.57 1.62 10 8.60 .70 10 7.50 2.64 8 8.38 2.39 6 6.33 2.25 6 6.00 2.45 6 6.50 2.35 government of El Salvador The World Bank Group listens and 12 6.92 1.51 6 7.83 1.47 5 8.60 .55 6 7.33 1.75 10 7.80 1.23 12 6.50 2.43 8 6.38 2.92 6 7.33 1.86 5 6.00 1.87 7 6.29 2.06 takes into account your views *Significantly different between stakeholder groups 85 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in El Salvador, to what extent does the combination of financial, knowledge and convening 11 6.82 1.25 8 7.88 .83 6 7.50 .55 7 7.00 1.29 9 8.00 .87 14 6.64 1.50 9 7.22 1.09 6 5.33 1.37 8 6.50 1.20 8 7.00 1.20 services that the World Bank Group currently provides in El Salvador meet the national development needs of El Salvador* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in El Salvador in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 11 7.00 1.61 5 8.00 0.00 6 7.67 .52 7 6.57 1.99 9 7.00 1.87 9 6.56 1.42 7 7.29 .95 6 6.00 1.55 6 7.50 1.64 4 7.25 1.50 Flexibility (in terms of the institution’s 9 7.33 1.94 5 7.20 1.10 6 7.00 1.10 5 7.40 1.67 9 6.89 1.36 10 6.10 1.37 6 7.50 .55 4 5.00 0.00 5 6.80 1.64 4 6.75 2.22 products and services) Flexibility (in terms of changing country 13 7.31 1.60 5 7.60 .55 6 6.67 1.63 5 7.20 1.64 9 7.33 1.66 12 6.50 1.57 7 7.71 .95 6 6.33 1.37 7 6.57 1.62 3 6.33 2.52 circumstances) Being inclusive* 13 7.00 1.00 5 8.20 .84 6 7.67 .52 6 7.17 1.17 9 7.89 1.05 11 6.09 2.17 5 8.00 0.00 4 5.50 .58 6 7.50 1.97 3 7.67 3.21 Openness 13 7.85 1.52 5 8.80 .84 6 8.00 0.00 5 7.40 1.82 9 7.89 .78 12 6.67 1.67 7 8.14 .90 4 8.00 0.00 6 6.83 1.94 3 7.67 1.15 Staff accessibility 13 7.85 1.57 5 8.80 .84 6 8.50 .55 6 6.83 1.33 9 8.44 .88 12 6.33 2.42 7 8.14 1.46 4 7.00 1.15 4 7.25 1.50 4 7.50 2.38 Straightforwardness and honesty 11 8.00 1.41 5 9.20 1.10 6 8.50 .55 6 8.33 1.03 9 8.44 1.01 10 7.80 1.14 7 8.86 1.21 4 8.50 .58 6 7.17 1.94 4 7.75 2.22 Ease of access to the people at the World Bank Group who are making 13 7.92 1.61 5 8.80 .84 6 8.67 .82 7 7.86 1.07 9 8.56 .73 9 5.00 2.74 5 7.60 1.14 4 8.50 .58 4 6.25 2.75 2 9.50 .71 decisions important to my work* Collaboration with civil society* 6 6.83 .75 2 7.00 0.00 6 8.00 0.00 5 6.80 1.10 9 8.00 .71 13 5.69 2.63 7 7.43 1.13 4 4.50 .58 6 7.00 1.90 4 7.25 2.75 Collaboration with the Government 13 8.08 .95 5 8.60 .55 6 8.00 0.00 6 7.83 1.17 10 8.10 1.37 12 8.42 .90 9 8.44 1.33 6 7.67 1.37 8 8.00 1.20 3 7.67 2.08 Collaboration with other donors and 7 7.57 .98 2 8.00 0.00 6 7.50 .55 6 6.50 1.76 6 8.17 .75 8 7.75 1.04 8 8.38 1.06 2 8.00 0.00 4 8.25 1.71 3 7.33 2.52 development partners Collaboration with the private sector 1 6.00 2 8.50 .71 4 5.75 2.63 3 6.00 1.73 7 7.29 1.38 4 6.00 0.00 3 9.00 1.00 1 10.00 The speed in which it gets things 6 6.50 1.38 5 7.20 .45 6 6.50 .55 3 6.33 2.52 9 6.89 1.96 8 7.00 1.31 5 7.20 1.10 6 7.67 .52 3 5.33 2.89 3 8.33 2.08 accomplished on the ground Being a long-term partner 13 8.08 1.55 5 9.40 .55 6 8.33 .52 5 8.40 .55 10 8.60 .97 13 7.85 2.08 8 8.00 1.07 6 9.00 .89 7 8.00 1.63 4 7.50 2.08 *Significantly different between stakeholder groups 86 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in El Salvador, do you believe that the World Bank Group should have? (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other More local presence 76.9% 40.0% 100.0% 85.7% 66.7% 80.0% 77.8% 66.7% 75.0% 80.0% The current level of local presence is 23.1% 20.0% 0.0% 14.3% 25.0% 6.7% 11.1% 0.0% 12.5% 20.0% adequate Less local presence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Don't know 0.0% 40.0% 0.0% 0.0% 8.3% 13.3% 0.0% 33.3% 12.5% 0.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group does not do adequate 30.8% 12.5% 0.0% 0.0% 0.0% 0.0% 11.1% 33.3% 11.1% 0.0% follow through/follow-up There is not an adequate level of citizen/civil 23.1% 0.0% 0.0% 0.0% 25.0% 50.0% 33.3% 0.0% 22.2% 0.0% society participation* The World Bank Group is not sensitive enough 53.8% 37.5% 0.0% 14.3% 0.0% 25.0% 44.4% 33.3% 33.3% 20.0% to political/social realities on the ground Lack of/inadequate levels of capacity in 0.0% 0.0% 0.0% 28.6% 66.7% 18.8% 22.2% 0.0% 22.2% 20.0% Government* Poor donor coordination 0.0% 0.0% 0.0% 0.0% 8.3% 6.3% 0.0% 0.0% 0.0% 0.0% The World Bank Group works too slowly* 7.7% 0.0% 50.0% 14.3% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% The Government works inefficiently 30.8% 25.0% 33.3% 42.9% 50.0% 18.8% 33.3% 0.0% 22.2% 20.0% Political pressures and obstacles 0.0% 37.5% 33.3% 57.1% 25.0% 43.8% 22.2% 33.3% 66.7% 40.0% Reforms are not well thought out in light of 38.5% 37.5% 16.7% 14.3% 16.7% 12.5% 0.0% 33.3% 22.2% 40.0% country challenges Other 15.4% 25.0% 16.7% 14.3% 0.0% 12.5% 22.2% 33.3% 0.0% 20.0% *Significantly different between stakeholder groups 87 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in El Salvador? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 13 8.15 1.21 8 9.00 1.20 6 8.33 1.63 7 7.86 2.12 12 9.08 1.00 16 8.81 1.60 9 8.78 1.99 6 8.00 1.55 9 8.67 1.50 8 7.25 2.82 Information and communications 13 7.54 .66 8 7.88 1.25 6 7.00 2.19 7 6.86 2.61 10 7.60 2.59 13 7.85 1.86 9 8.56 1.59 6 7.67 1.37 9 7.89 2.32 8 7.38 1.60 technology Transport 13 7.62 1.04 8 8.00 .53 6 6.50 2.26 7 8.00 1.53 11 8.45 1.13 15 7.40 2.44 9 8.22 2.05 6 7.67 1.37 8 8.88 .83 8 8.50 .93 Crime and violence 13 7.92 1.38 8 9.13 .99 6 9.00 0.00 7 8.00 2.08 12 8.75 1.48 16 9.13 1.20 9 8.78 1.99 6 9.67 .52 9 9.22 1.09 8 8.13 1.89 Law and justice 11 6.64 2.34 7 9.00 .82 6 8.17 1.17 7 7.57 1.62 12 8.92 1.31 16 8.44 1.15 9 8.33 1.87 4 9.00 1.15 9 8.11 1.76 8 7.88 1.73 Urban development* 13 7.00 1.73 8 7.50 1.20 6 6.33 1.51 7 8.00 1.00 10 6.60 2.07 14 7.36 1.74 9 8.44 1.59 6 7.00 .89 8 7.50 2.27 8 9.00 .76 Environmental sustainability* 13 8.54 .78 8 8.50 .76 6 8.17 .41 7 7.86 1.77 11 8.73 1.19 13 7.92 1.66 9 9.00 .71 6 7.33 1.03 9 9.00 1.00 8 9.00 .76 Regulatory framework 13 6.85 1.95 8 8.25 .71 6 7.50 1.22 7 7.00 2.08 11 8.64 .92 13 6.62 2.53 9 8.22 1.79 6 6.67 1.03 9 7.56 1.74 8 7.75 1.75 Communicable/non-communicable 11 6.27 1.79 8 7.25 1.75 6 7.00 2.45 7 6.71 2.14 11 7.18 1.83 13 7.08 2.14 9 8.22 2.28 4 7.00 2.31 8 7.75 1.75 7 8.43 1.40 diseases Poverty reduction 13 9.15 .90 10 9.40 .84 6 9.17 .75 7 8.71 2.56 12 9.25 1.06 15 9.53 .64 9 9.56 .88 6 8.67 .52 9 9.22 .97 8 9.88 .35 Gender equity* 13 8.46 1.61 8 9.13 .83 6 8.50 .55 7 8.57 1.51 10 6.50 1.72 16 7.13 2.28 9 8.56 .88 4 7.50 .58 9 7.78 2.05 8 7.75 1.04 Domestic private sector development 13 7.46 .78 8 7.63 1.92 6 8.50 1.22 7 7.71 1.38 12 7.75 2.14 16 7.94 2.05 9 8.78 1.20 6 7.00 1.55 9 8.00 2.06 8 7.25 1.75 Foreign direct investment 13 8.46 1.20 8 8.50 1.60 6 8.17 2.04 7 8.00 2.38 12 8.50 1.51 15 8.20 1.86 9 8.22 1.39 6 8.00 .89 9 8.33 1.50 8 8.63 1.41 Water and sanitation 13 8.15 .55 8 8.50 .53 6 7.67 .82 7 7.71 2.50 11 8.82 1.08 16 8.56 1.50 9 8.89 1.69 4 9.00 1.15 9 9.33 .71 8 8.88 1.25 Trade and exports 9 8.33 1.12 7 8.14 1.46 6 7.50 1.22 7 8.29 1.25 11 7.73 2.10 13 7.23 2.52 9 7.89 1.83 6 8.00 .89 8 8.50 1.69 8 7.25 1.58 Economic growth 11 8.73 .90 8 8.13 1.55 6 9.17 .75 7 8.86 .90 12 9.00 1.60 15 8.33 1.40 9 9.00 1.41 6 8.33 1.37 8 9.00 1.20 8 9.63 .74 Energy* 11 8.18 1.08 7 8.14 1.68 6 6.83 1.47 7 7.43 2.70 12 8.75 1.06 15 8.20 1.32 9 8.33 1.32 6 7.33 1.03 9 9.22 .83 8 9.00 1.41 Disaster management 13 8.54 1.13 8 8.63 .92 6 8.00 0.00 7 6.57 2.88 11 8.64 1.21 13 8.08 1.50 9 9.11 1.17 6 8.67 .52 8 8.13 1.96 8 8.13 .99 Public sector governance/ reform 13 8.46 1.20 8 9.00 1.20 6 7.83 .41 7 9.14 .90 12 9.42 .90 16 8.31 2.06 9 8.89 1.54 6 8.67 .52 9 9.00 1.12 8 9.50 .76 Job creation/employment 13 8.23 .83 8 9.25 .46 6 9.17 .75 7 9.00 .82 12 8.50 1.57 15 8.40 2.10 9 7.89 2.09 6 8.00 1.55 9 8.33 1.66 8 8.38 1.06 Financial markets 9 7.44 .73 8 7.63 1.92 6 7.33 .82 6 7.50 1.76 11 6.73 1.79 14 7.64 2.13 8 7.00 1.77 4 7.00 2.31 8 7.63 2.62 8 7.50 1.31 Equality of opportunity 11 8.73 1.35 8 9.00 .93 6 8.83 .41 7 8.00 1.83 12 7.17 1.85 15 8.60 1.50 9 8.67 1.32 2 8.00 0.00 9 8.22 1.56 8 7.50 1.31 Health 13 8.08 1.50 8 8.63 1.51 6 8.50 .55 7 7.71 1.98 11 8.91 1.04 15 8.60 1.45 9 8.22 2.28 6 9.00 .89 9 8.67 1.66 8 8.63 1.41 Rural development 13 7.92 1.26 10 8.20 1.23 6 7.67 .82 6 8.83 1.17 11 8.18 1.25 15 8.73 1.39 9 9.11 .93 6 9.00 0.00 9 8.00 2.00 8 8.38 1.30 Global/regional integration 13 7.77 .73 8 8.25 1.67 6 7.00 1.55 6 7.50 1.38 12 7.67 1.72 15 7.73 1.71 9 8.00 1.87 4 7.00 2.31 9 8.00 1.80 8 8.00 1.41 Food security 13 8.23 .73 8 8.25 1.39 6 7.67 .52 7 7.86 1.95 11 8.27 1.35 15 8.40 1.40 9 8.89 1.69 4 8.50 .58 9 8.56 1.59 8 8.50 1.07 Education 13 9.08 .86 8 9.25 1.39 6 9.50 .55 7 9.00 1.53 12 9.83 .39 15 9.47 .64 9 9.33 1.00 6 9.33 1.03 9 9.33 1.32 8 9.25 .71 Social protection 13 7.92 1.12 8 9.25 1.04 6 8.50 .55 6 8.17 2.71 12 8.92 1.44 15 8.53 1.55 9 8.00 2.12 6 6.67 .52 9 7.89 1.90 8 8.25 1.28 Climate change 13 9.00 1.08 8 8.25 1.16 6 8.00 0.00 7 6.86 1.77 12 8.17 1.11 14 8.07 1.86 9 8.78 1.20 4 7.50 .58 9 7.89 1.62 8 8.00 1.20 Agricultural development 13 8.46 1.05 8 8.63 1.51 6 7.17 .41 7 9.00 1.00 12 8.25 1.06 15 8.47 1.46 9 7.89 2.09 6 9.00 0.00 9 8.56 1.59 8 8.25 1.28 Natural resource management 11 6.00 2.57 8 6.75 1.91 6 6.67 .82 7 6.86 2.04 11 6.73 2.20 13 7.85 2.19 9 6.67 2.12 4 3.00 2.31 9 7.11 2.62 7 8.00 1.73 *Significantly different between stakeholder groups 88 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in El Salvador? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 3 6.67 1.15 2 8.00 0.00 1 5.00 3 7.33 1.53 5 7.40 2.07 5 7.40 1.14 5 5.60 2.19 2 7.00 0.00 3 4.33 3.21 6 4.83 1.17 Information and communications 1 8.00 2 8.00 0.00 2 7.50 .71 3 8.33 1.53 5 7.00 .71 6 7.83 .75 4 6.50 1.73 2 3.50 .71 5 6.80 1.64 technology* Transport 2 7.00 0.00 2 9.00 0.00 3 7.67 1.15 4 8.00 .82 5 7.80 1.64 5 7.60 .55 4 7.50 .58 4 8.00 .82 6 7.83 2.23 Crime and violence* 3 7.00 0.00 2 8.00 0.00 4 6.50 1.73 3 7.67 .58 5 7.40 .89 4 7.75 1.26 2 5.00 0.00 4 4.75 1.71 2 5.00 0.00 Law and justice 3 7.67 .58 2 8.00 0.00 3 7.33 1.15 4 7.75 .96 4 7.25 .96 5 6.40 2.19 2 7.00 0.00 5 5.60 1.95 2 4.50 .71 Environmental sustainability 2 7.00 0.00 4 8.50 .58 3 8.00 1.00 5 7.60 .55 5 7.00 .71 4 8.00 .82 4 7.00 0.00 3 6.00 2.00 5 6.60 1.95 Regulatory framework* 2 8.00 0.00 4 8.50 .58 1 7.00 2 7.50 .71 6 8.00 1.10 4 7.75 1.50 5 8.60 1.52 2 6.00 0.00 3 5.67 2.52 2 4.50 .71 Communicable/non-communicable 3 7.00 0.00 2 7.00 1.41 3 6.33 3.06 3 7.67 1.15 4 8.75 .50 2 6.00 0.00 3 7.00 1.00 4 8.00 2.00 diseases Poverty reduction 9 7.44 1.33 5 8.60 .55 3 7.33 2.89 6 6.83 1.72 7 8.29 .76 6 7.33 .82 7 7.71 .95 6 6.33 1.37 6 5.83 1.60 6 7.67 2.73 Gender equity 8 7.38 1.51 3 9.00 0.00 2 9.00 0.00 4 6.75 2.06 3 8.00 1.00 6 7.33 .82 6 6.83 1.60 4 7.00 0.00 4 5.00 2.45 4 6.50 2.65 Domestic private sector development* 2 5.00 0.00 2 8.00 0.00 3 8.33 .58 4 8.00 .82 5 8.00 1.00 6 7.67 .82 2 6.00 0.00 3 4.67 1.53 Foreign direct investment 2 5.00 0.00 2 8.00 0.00 4 6.00 2.31 3 8.67 1.53 3 7.00 1.00 6 7.67 1.21 2 6.00 0.00 1 4.00 5 7.00 2.83 Trade and exports 2 5.00 0.00 2 8.00 0.00 4 7.00 2.16 4 8.25 1.26 3 6.67 .58 6 8.17 .75 2 6.00 0.00 1 4.00 5 6.60 1.95 Economic growth 7 6.43 1.40 3 8.00 0.00 2 7.00 0.00 4 6.75 2.22 6 8.00 .63 6 6.83 1.17 6 8.50 1.38 6 7.00 0.00 4 5.50 2.38 7 7.71 2.06 Disaster management* 2 7.00 0.00 4 8.50 .58 3 7.00 0.00 2 8.50 .71 3 8.00 1.00 2 6.50 .71 5 7.00 0.00 4 7.50 .58 3 5.00 1.00 2 5.00 0.00 Public sector governance/ reform 8 7.25 .71 5 8.80 .45 1 7.00 4 7.75 2.63 7 7.14 1.77 5 8.40 .89 7 7.29 1.60 6 7.00 0.00 4 6.00 1.15 6 7.83 1.60 Job creation/employment 2 9.00 0.00 3 8.33 .58 1 5.00 5 7.00 2.12 4 6.50 2.52 2 7.00 1.41 5 7.40 1.52 4 7.00 0.00 2 3.50 .71 2 5.00 0.00 Financial markets 2 8.00 0.00 3 8.00 0.00 3 7.33 .58 4 8.00 .82 3 7.00 1.00 4 7.75 .96 2 7.00 0.00 1 4.00 5 7.20 2.49 Equality of opportunity 3 9.00 0.00 3 8.33 .58 3 8.33 1.15 2 7.50 2.12 3 7.67 .58 5 7.40 .89 6 7.67 1.21 4 7.00 1.15 3 6.33 1.53 3 6.33 3.21 Health 4 7.50 .58 3 8.00 0.00 5 8.00 0.00 3 7.67 2.08 4 8.25 .96 6 7.83 .75 4 8.00 .82 4 7.50 .58 4 7.00 1.15 5 8.60 2.19 Rural development 6 8.00 .89 3 8.33 .58 3 7.33 1.15 5 8.00 .71 5 7.00 .71 7 8.14 .90 6 6.33 1.03 3 5.67 2.52 5 7.40 2.19 Global/regional integration* 2 4.00 0.00 2 8.00 0.00 3 7.67 1.53 5 8.00 .71 5 7.60 1.14 6 8.33 .82 2 6.00 0.00 2 4.00 0.00 5 7.00 1.41 Food security* 2 8.00 0.00 2 8.00 0.00 3 8.00 0.00 2 8.00 1.41 3 8.00 1.00 3 6.33 .58 5 8.80 .45 2 5.00 0.00 1 3.00 5 6.60 1.95 Education 7 7.71 .49 3 8.00 0.00 2 9.00 0.00 4 8.00 .82 6 7.67 2.07 11 7.64 1.29 6 7.83 .98 6 6.33 .52 6 6.00 2.10 5 8.00 1.73 Social protection* 5 8.60 .55 5 8.60 .55 1 8.00 3 7.67 1.53 4 8.25 .96 5 7.20 1.30 7 7.86 .90 6 6.00 1.79 4 5.50 1.73 6 6.67 .82 Climate change 6 6.67 1.37 4 8.50 .58 2 7.00 1.41 4 7.75 .96 4 6.75 .50 4 8.00 1.15 2 6.00 0.00 2 5.50 .71 5 6.60 1.95 Agricultural development 2 9.00 0.00 2 8.00 0.00 3 7.33 1.15 4 8.00 1.41 3 6.67 .58 6 8.17 .98 4 6.50 .58 2 7.00 1.41 5 6.60 1.95 Natural resource management* 2 8.00 0.00 2 8.00 0.00 2 7.50 .71 2 6.50 .71 3 8.33 1.15 2 1.00 0.00 1 5.00 5 7.00 2.83 *Significantly different between stakeholder groups 89 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in El Salvador? (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other At the Headquarters (in Washington D.C.) 76.9% 60.0% 100.0% 71.4% 50.0% 62.5% 88.9% 100.0% 33.3% 75.0% In the country 15.4% 0.0% 0.0% 14.3% 16.7% 0.0% 0.0% 0.0% 11.1% 0.0% Don't know 7.7% 40.0% 0.0% 14.3% 33.3% 37.5% 11.1% 0.0% 55.6% 25.0% Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 11 6.82 .98 6 7.83 1.47 6 8.33 .52 7 6.86 1.35 9 7.67 1.66 14 6.64 1.55 8 7.25 1.16 6 6.67 .52 8 5.88 1.46 8 6.75 .89 development results in El Salvador?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in El Salvador? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of El 11 6.91 .54 5 8.60 .89 6 8.00 0.00 6 7.00 1.41 11 7.73 1.49 13 6.15 1.72 8 6.75 1.98 6 6.33 1.03 8 5.13 1.73 8 6.25 1.16 Salvador* The World Bank Group meets El Salvador’s needs for knowledge 11 6.55 .82 6 8.00 .89 6 7.83 .41 6 7.50 1.38 10 7.40 1.65 14 6.71 1.82 8 7.88 1.89 6 6.00 1.55 8 5.63 1.69 3 6.00 1.73 services* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its 7 6.57 1.27 5 8.40 .55 6 7.00 0.00 4 6.75 1.50 5 7.60 1.14 7 6.00 3.00 5 6.80 2.05 2 8.00 0.00 4 5.75 1.71 5 5.40 .89 work in real time in El Salvador? (1-To no degree at all, 10-To a very significant degree) 90 The World Bank Group El Salvador Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Weekly 15.4% 12.5% 83.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Monthly 15.4% 0.0% 16.7% 42.9% 0.0% 18.8% 33.3% 0.0% 12.5% 0.0% A few times a year 53.8% 50.0% 0.0% 42.9% 66.7% 37.5% 66.7% 100.0% 37.5% 50.0% Rarely 15.4% 37.5% 0.0% 14.3% 25.0% 37.5% 0.0% 0.0% 50.0% 37.5% Never 0.0% 0.0% 0.0% 0.0% 8.3% 6.3% 0.0% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups In El Salvador, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 10 7.40 1.58 5 8.60 .55 6 8.00 0.00 6 7.50 1.38 10 8.10 1.37 14 6.86 1.88 8 6.88 1.55 4 7.00 1.15 6 6.00 1.41 3 5.67 1.15 Are relevant to El Salvador’s 11 6.82 1.40 5 8.40 .55 6 7.50 1.22 7 7.86 1.35 9 8.11 1.05 14 6.93 1.94 8 7.75 1.39 6 7.33 .52 7 6.00 1.63 3 6.33 1.15 development priorities Lead to practical solutions 10 6.80 1.32 5 7.20 1.10 6 8.17 .75 7 6.43 1.72 9 7.56 1.74 13 6.23 2.09 7 7.57 1.27 6 6.00 0.00 7 5.71 1.70 3 5.67 1.53 Are accessible (well written and easy to 11 6.91 1.58 5 7.80 1.64 6 8.33 .52 6 7.83 1.33 9 7.78 1.39 12 7.17 1.53 8 7.50 1.60 6 7.33 .52 7 6.57 2.07 3 7.00 0.00 understand) Enhance your knowledge and/or skills 11 7.64 .92 5 8.00 1.00 6 8.33 .52 6 8.33 1.37 9 8.22 .83 13 7.85 1.14 8 8.13 1.55 6 7.00 0.00 7 6.71 1.89 3 6.67 .58 Are translated enough into local 11 7.64 1.86 5 8.80 .84 6 8.33 .52 5 7.20 1.10 9 7.89 1.17 13 7.62 1.19 8 8.25 1.98 6 7.00 2.68 6 6.17 2.14 3 8.33 1.15 language Are adaptable to El Salvador’s specific development challenges and country 11 7.09 .83 5 8.00 1.00 6 7.67 .82 6 7.17 1.72 9 7.89 1.36 14 7.29 1.27 8 8.25 1.58 6 6.00 0.00 7 6.29 1.89 3 7.00 1.00 circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's 11 6.64 1.12 6 7.83 1.47 6 7.83 .41 6 6.67 1.03 9 7.78 .83 14 6.71 1.54 8 8.00 1.60 6 7.00 .89 8 6.25 1.28 3 6.00 1.00 knowledge work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank 11 7.91 1.04 6 8.00 1.55 6 8.50 .55 7 8.00 1.53 9 8.78 .97 14 7.00 1.71 9 8.44 1.42 6 7.67 .52 7 7.29 1.50 2 6.00 0.00 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 91 The World Bank Group El Salvador Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Have you read/consulted the most recent LAC Flagship Report: [Latin American Entrepreneur Many Firms but Little Innovation]? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Yes 30.8% 20.0% 0.0% 28.6% 25.0% 12.5% 22.2% 33.3% 22.2% 12.5% No 69.2% 80.0% 100.0% 71.4% 75.0% 87.5% 77.8% 66.7% 77.8% 87.5% Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new 4 7.25 1.50 2 8.00 0.00 0 - - 2 7.00 1.41 3 7.67 .58 3 6.67 2.31 2 8.50 .71 2 7.00 0.00 2 6.00 0.00 1 10.00 information and insight that you were not aware of prior to reading? To what extent do you believe this Flagship Report provided you with 4 7.00 1.41 2 8.00 0.00 0 - - 2 7.00 1.41 3 7.67 .58 4 5.50 3.32 2 9.00 0.00 2 7.00 0.00 2 7.00 1.41 1 8.00 useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving El Salvador’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and 11 7.55 1.13 5 7.20 1.10 6 8.00 0.00 5 8.00 1.87 8 8.38 1.06 11 7.27 1.56 7 7.14 1.86 6 7.33 1.37 7 6.29 1.50 6 7.17 .75 framing the problem) Design (appraising and planning the 11 7.18 .98 5 8.00 1.00 6 8.00 0.00 5 7.60 .89 8 8.00 1.60 11 6.91 1.92 8 7.75 .89 6 7.33 1.37 7 6.00 1.41 6 6.83 .41 solutions) Implementation (Executing, carrying out, monitoring, and making appropriate 10 7.40 1.07 5 8.60 .55 6 8.33 .52 5 7.20 1.48 8 8.00 1.51 11 7.09 1.51 8 7.88 .99 6 7.67 1.37 6 6.00 1.79 5 6.80 .45 adjustments)* Evaluation (assessing the impact and 7 7.71 1.11 5 8.40 .55 6 7.83 1.47 5 8.20 1.64 8 8.13 .99 11 7.55 1.63 7 7.57 1.62 6 8.00 1.55 7 6.14 1.95 5 7.00 0.00 results) *Significantly different between stakeholder groups 92 The World Bank Group El Salvador Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 9 6.78 1.48 3 7.67 1.15 6 8.67 .52 4 7.75 .96 6 8.00 1.26 7 7.43 1.27 7 7.14 1.21 2 7.00 0.00 5 6.80 1.64 5 5.60 2.61 promptly The World Bank Group effectively monitors and evaluates the projects and 10 7.50 1.43 5 9.20 .45 6 8.00 1.10 4 6.50 2.89 9 8.44 .73 11 7.36 2.34 7 7.43 2.30 6 8.00 .89 5 7.00 1.87 2 8.00 2.83 programs it supports The World Bank Group’s approvals and 7 6.71 1.70 5 8.60 .55 6 7.33 1.51 3 7.67 .58 8 8.13 .99 7 7.14 2.48 7 8.00 1.00 4 8.50 .58 5 7.00 1.73 2 8.00 2.83 reviews are done in a timely fashion The World Bank Group’s “Safeguard 6 7.67 1.03 5 8.60 .55 6 7.50 .55 1 8.00 6 8.17 .75 6 8.00 1.26 5 7.20 1.48 4 6.50 .58 5 6.60 1.67 1 6.00 Policy� requirements are reasonable The World Bank Group’s conditions on 7 7.43 .53 5 8.80 .45 3 5.67 .58 4 7.00 1.41 8 7.50 2.07 8 6.13 2.80 8 7.13 2.30 4 6.00 0.00 6 6.83 1.33 7 5.43 2.23 its lending are reasonable The World Bank Group takes decisions 8 7.00 1.51 5 9.00 0.00 6 7.67 .82 4 8.00 1.63 7 7.86 1.57 7 6.29 2.36 7 7.29 1.80 4 6.50 .58 4 5.00 2.16 2 5.00 1.41 quickly in El Salvador* Working with the World Bank Group increases El Salvador's institutional 11 7.18 1.08 6 8.17 1.17 6 8.33 .52 5 7.20 1.79 10 8.00 1.05 10 7.30 1.95 8 7.38 1.92 4 7.00 1.15 5 7.20 1.92 7 6.57 1.40 capacity The World Bank Group ensures consistency and continuity through staff 8 7.25 .89 5 8.00 1.00 6 7.33 1.03 5 7.20 1.64 4 8.50 .58 5 7.00 1.87 6 8.17 1.17 2 7.00 0.00 5 7.80 .84 2 5.00 1.41 changes Where country systems (e.g., procurement, financial management, 4 8.50 .58 5 7.80 1.64 6 7.33 1.63 4 8.75 1.50 6 8.33 .52 4 8.00 .82 4 6.75 1.26 2 7.00 1.41 2 7.00 1.41 etc.) are adequate, the World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., 9 7.56 1.13 6 8.00 1.10 6 8.00 1.10 4 7.00 2.83 8 8.50 .53 6 8.50 .84 6 8.17 .98 6 8.00 .89 3 6.33 2.89 2 8.00 2.83 supervision of projects) *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in El Salvador?* (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group takes too much risk in 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% El Salvador The World Bank Group does not take enough 38.5% 0.0% 0.0% 28.6% 10.0% 31.3% 11.1% 66.7% 12.5% 12.5% risk in El Salvador The World Bank Group’s approach to risk is 15.4% 50.0% 83.3% 28.6% 60.0% 18.8% 44.4% 0.0% 12.5% 12.5% appropriate Don't know 7.7% 50.0% 16.7% 28.6% 30.0% 31.3% 33.3% 33.3% 37.5% 12.5% Prefer not to answer 38.5% 0.0% 0.0% 0.0% 0.0% 18.8% 11.1% 0.0% 25.0% 62.5% *Significantly different between stakeholder groups 93 The World Bank Group El Salvador Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in El Salvador Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group 13 7.00 .91 6 7.67 .82 6 8.33 .52 5 6.40 2.30 7 8.00 1.15 11 6.82 1.17 8 8.25 1.49 6 6.67 .52 7 6.14 1.57 6 6.83 .41 has moved in the right direction in terms of the focus of its work in El Salvador?* How significant a role do you believe that international development cooperation SHOULD play in El 13 8.62 .51 8 8.50 1.41 6 9.17 .75 7 7.29 .76 11 8.27 2.69 16 8.94 .85 9 8.89 .93 6 10.00 0.00 8 8.50 1.41 8 9.25 1.16 Salvador’s development in the near future?* (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups Which of the following SHOULD the World Bank Group do to make itself of greater value in El Salvador? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Provide more adequate data/knowledge/statistics/figures on El 15.4% 0.0% 0.0% 14.3% 16.7% 25.0% 11.1% 0.0% 22.2% 50.0% Salvador’s economy Collaborate more effectively with Government 61.5% 40.0% 0.0% 42.9% 8.3% 25.0% 22.2% 0.0% 22.2% 25.0% clients Offer more innovative financial products 30.8% 0.0% 16.7% 14.3% 8.3% 25.0% 22.2% 33.3% 11.1% 25.0% Improve the competitiveness of its financing 7.7% 0.0% 0.0% 0.0% 8.3% 18.8% 11.1% 0.0% 11.1% 0.0% compared to markets Reach out more to groups outside of 0.0% 0.0% 0.0% 14.3% 41.7% 37.5% 66.7% 0.0% 44.4% 12.5% Government* Improve the quality of its experts as related to El 7.7% 20.0% 0.0% 28.6% 8.3% 0.0% 22.2% 0.0% 0.0% 12.5% Salvador’s specific challenges Offer more innovative knowledge services 0.0% 0.0% 0.0% 0.0% 0.0% 18.8% 0.0% 33.3% 11.1% 0.0% Ensure greater selectivity in its work 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increase the level of capacity development in the 69.2% 60.0% 100.0% 57.1% 58.3% 25.0% 11.1% 66.7% 66.7% 37.5% country* Reduce the complexity of obtaining World Bank 0.0% 0.0% 33.3% 0.0% 25.0% 18.8% 22.2% 33.3% 11.1% 37.5% Group financing Increase availability of Fee-Based services 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Work faster* 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 0.0% 40.0% 0.0% 14.3% 8.3% 6.3% 11.1% 33.3% 0.0% 0.0% *Significantly different between stakeholder groups 94 The World Bank Group El Salvador Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in El Salvador (continued) When considering the combination of services that the World Bank Group offers in El Salvador, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in El Salvador?* (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Financial services 25.0% 0.0% 0.0% 28.6% 27.3% 25.0% 12.5% 33.3% 37.5% 75.0% Knowledge products 16.7% 30.0% 33.3% 42.9% 36.4% 6.3% 12.5% 0.0% 37.5% 0.0% Convening services 0.0% 0.0% 0.0% 0.0% 0.0% 18.8% 0.0% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for El Salvador 41.7% 30.0% 66.7% 14.3% 27.3% 43.8% 75.0% 66.7% 25.0% 0.0% Don’t know 16.7% 40.0% 0.0% 14.3% 9.1% 0.0% 0.0% 0.0% 0.0% 25.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in El Salvador? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Local newspapers 30.8% 60.0% 0.0% 57.1% 50.0% 56.3% 66.7% 33.3% 44.4% 37.5% International newspapers 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local radio* 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Local television 15.4% 10.0% 16.7% 28.6% 0.0% 6.3% 33.3% 33.3% 11.1% 0.0% International television* 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% Periodicals 76.9% 30.0% 100.0% 28.6% 50.0% 56.3% 33.3% 33.3% 55.6% 37.5% Internet 53.8% 60.0% 50.0% 57.1% 66.7% 62.5% 44.4% 66.7% 66.7% 87.5% Social media* 0.0% 0.0% 33.3% 0.0% 25.0% 6.3% 0.0% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 7.7% 0.0% 0.0% 28.6% 8.3% 12.5% 11.1% 0.0% 11.1% 37.5% *Significantly different between stakeholder groups 95 The World Bank Group El Salvador Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Blogs 0.0% 20.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Direct contact with World Bank Group* 15.4% 20.0% 83.3% 71.4% 8.3% 37.5% 44.4% 33.3% 44.4% 50.0% e-Newsletters 61.5% 60.0% 66.7% 71.4% 75.0% 43.8% 44.4% 66.7% 33.3% 75.0% Instant messaging 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s 69.2% 40.0% 33.3% 14.3% 33.3% 43.8% 22.2% 0.0% 66.7% 12.5% seminars/workshops/conferences* World Bank Group’s publications and other 38.5% 20.0% 0.0% 14.3% 33.3% 50.0% 55.6% 66.7% 55.6% 50.0% written materials Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 12.5% World Bank Group’s website 0.0% 0.0% 16.7% 28.6% 33.3% 25.0% 33.3% 33.3% 0.0% 0.0% Other* 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Yes 16.7% 50.0% 50.0% 0.0% 25.0% 12.5% 44.4% 33.3% 0.0% 0.0% No 83.3% 50.0% 50.0% 100.0% 75.0% 87.5% 55.6% 66.7% 100.0% 100.0% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Yes 100.0% 70.0% 100.0% 100.0% 75.0% 93.8% 100.0% 100.0% 88.9% 100.0% No 0.0% 30.0% 0.0% 0.0% 25.0% 6.3% 0.0% 0.0% 11.1% 0.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Financial Sector/ Government Research institute/ Minister Implementation Agency project Multilateral Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World 13 6.62 2.69 8 9.00 .93 6 9.17 .75 6 7.83 1.60 10 7.60 2.55 15 7.33 1.80 9 7.22 2.59 6 8.33 1.37 7 6.43 2.51 7 6.29 1.89 Bank Group I know how to find it The World Bank Group’s social media channels are valuable sources of 9 8.22 1.30 5 8.40 1.34 2 9.00 0.00 6 6.00 3.03 9 7.33 2.74 10 7.50 2.27 8 8.75 1.39 2 6.00 0.00 8 6.50 2.00 2 7.00 2.83 information about the institution The World Bank Group is responsive to 7 8.57 1.27 3 10.00 0.00 6 8.83 .41 5 8.80 1.30 8 8.13 1.13 6 6.67 2.34 7 7.86 2.85 2 8.00 0.00 3 8.33 1.53 5 6.20 2.49 my information requests and inquiries 96 The World Bank Group El Salvador Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Yes 15.4% 40.0% 50.0% 57.1% 8.3% 0.0% 22.2% 33.3% 11.1% 0.0% No 84.6% 60.0% 50.0% 42.9% 91.7% 100.0% 77.8% 66.7% 88.9% 100.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in El Salvador? (Select all that apply) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other The World Bank* 30.8% 60.0% 100.0% 71.4% 8.3% 20.0% 55.6% 33.3% 0.0% 0.0% The International Finance Corporation 15.4% 0.0% 0.0% 28.6% 33.3% 0.0% 33.3% 0.0% 11.1% 12.5% The Multilateral Investment Guarantee Agency 15.4% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% None* 53.8% 40.0% 0.0% 28.6% 66.7% 80.0% 55.6% 66.7% 88.9% 87.5% *Significantly different between stakeholder groups Do your projects involve both the World Bank and IFC? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Yes 23.1% 20.0% 16.7% 57.1% 40.0% 6.3% 37.5% 0.0% 14.3% 12.5% No 76.9% 80.0% 83.3% 42.9% 60.0% 93.8% 62.5% 100.0% 85.7% 87.5% If yes, what was your view on the two institutions working together in El Salvador? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Working well together 0.0% 0.0% 0.0% 50.0% 66.7% 100.0% 33.3% - 0.0% 100.0% Collaborating but needs improvement 100.0% 100.0% 0.0% 25.0% 33.3% 0.0% 33.3% - 100.0% 0.0% Don't know 0.0% 0.0% 100.0% 25.0% 0.0% 0.0% 33.3% - 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in El Salvador? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/ Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/ Minister Implementation Agency Bank project Agency Private Bank CSO Media Institution Think Tank Other Observer* 0.0% 20.0% 0.0% 0.0% 8.3% 28.6% 11.1% 0.0% 25.0% 60.0% Use World Bank Group reports/data* 53.8% 10.0% 50.0% 0.0% 50.0% 57.1% 66.7% 33.3% 75.0% 60.0% Engage in World Bank Group related/sponsored 53.8% 30.0% 33.3% 57.1% 58.3% 21.4% 22.2% 100.0% 50.0% 20.0% events/activities* Collaborate as part of my professional duties 15.4% 30.0% 50.0% 42.9% 16.7% 7.1% 33.3% 33.3% 0.0% 0.0% Use World Bank Group website for information, 46.2% 50.0% 50.0% 57.1% 33.3% 50.0% 44.4% 33.3% 25.0% 40.0% data, research, etc. *Significantly different between stakeholder groups 97 The World Bank Group El Salvador Country Opinion Survey 2014 Appendix C: Responses to All Questions by Levels of Collaboration A. General Issues facing El Salvador In general, would you say that El Salvador is headed in...? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 47.4% 41.6% The wrong direction 21.1% 39.0% Not sure 31.6% 19.5% Listed below are a number of development priorities in El Salvador. Please identify which of the following you consider the most important development priorities in El Salvador? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection 31.6% 18.4% Transport 0.0% 1.3% Public sector governance/ reform 42.1% 32.9% Global/regional integration 0.0% 0.0% Gender equity 5.3% 2.6% Domestic private sector development 5.3% 3.9% Foreign direct investment 5.3% 2.6% Water and sanitation 0.0% 1.3% Anti-corruption 5.3% 10.5% Job creation/employment* 5.3% 26.3% Rural development 0.0% 5.3% Financial markets 0.0% 0.0% Urban development 0.0% 1.3% Environmental sustainability 0.0% 3.9% Equality of opportunity 5.3% 1.3% Health 0.0% 9.2% Education 52.6% 52.6% Poverty reduction 31.6% 27.6% Energy 0.0% 1.3% Food security 5.3% 1.3% Climate change 10.5% 2.6% Agricultural development 0.0% 2.6% Trade and exports* 5.3% 0.0% Crime and violence 52.6% 51.3% Economic growth 26.3% 26.3% Law and justice 5.3% 6.6% Regulatory framework* 5.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.0% Disaster management 0.0% 2.6% Information and communications technology 0.0% 1.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 98 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues facing El Salvador (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in El Salvador? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Water and sanitation 0.0% 9.0% Equality of opportunity 26.3% 19.2% Economic growth 57.9% 52.6% Climate change 5.3% 2.6% Global/regional integration 0.0% 0.0% Gender equity 0.0% 1.3% Rural development 15.8% 19.2% Urban development 0.0% 2.6% Regulatory framework 0.0% 0.0% Social protection 31.6% 15.4% Law and justice 0.0% 5.1% Transport 0.0% 0.0% Crime and violence 10.5% 10.3% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 0.0% 0.0% Anti corruption 5.3% 6.4% Domestic private sector development* 5.3% 0.0% Foreign direct investment 5.3% 3.8% Education 63.2% 71.8% Energy 0.0% 0.0% Public sector governance/ reform 10.5% 12.8% Natural resource management 0.0% 0.0% Environmental sustainability 0.0% 1.3% Disaster management 0.0% 0.0% Health 10.5% 9.0% Agricultural development 5.3% 5.1% Job creation/employment 42.1% 37.2% Financial markets 0.0% 0.0% Trade and exports 5.3% 2.6% Food security 0.0% 11.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 99 The World Bank Group El Salvador Country Opinion Survey 2014 A. General Issues facing El Salvador (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in El Salvador? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Energy 15.8% 7.8% Gender equity 0.0% 0.0% Equality of opportunity 5.3% 6.5% Social protection 5.3% 2.6% Global/regional integration* 10.5% 1.3% Climate change 0.0% 3.9% Anti corruption 5.3% 16.9% Disaster management 0.0% 7.8% Rural development 5.3% 9.1% Foreign direct investment 36.8% 46.8% Urban development 0.0% 2.6% Water and sanitation 0.0% 0.0% Education 36.8% 40.3% Information and communications technology 0.0% 1.3% Regulatory framework 0.0% 6.5% Communicable/non-communicable diseases 0.0% 0.0% Trade and exports 36.8% 24.7% Public sector governance/ reform 26.3% 22.1% Domestic private sector development 31.6% 28.6% Job creation/employment 26.3% 24.7% Agricultural development 10.5% 3.9% Food security 0.0% 0.0% Transport 0.0% 0.0% Natural resource management* 5.3% 0.0% Environmental sustainability* 10.5% 1.3% Health 0.0% 0.0% Law and justice 5.3% 6.5% Crime and violence 26.3% 27.3% Financial markets 0.0% 5.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in El Salvador? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Better employment opportunities for young 23.5% 22.4% people Better employment opportunities for women 0.0% 9.2% Greater access to micro-finance for the poor 5.9% 5.3% Greater voice and participation for citizens to 11.8% 1.3% help ensure greater accountability* Greater access to health and nutrition for 5.9% 6.6% citizens Better entrepreneurial opportunities 5.9% 22.4% A growing middle class 0.0% 5.3% Better opportunity for the poor who live in 5.9% 9.2% rural areas Better opportunity for the poor who live in 0.0% 1.3% urban areas Consistent economic growth 47.1% 31.6% More reliable social safety net 5.9% 3.9% Greater equity of fiscal policy 29.4% 27.6% Education and training that better ensure job 52.9% 47.4% opportunity Better quality public services 0.0% 2.6% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 100 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in El Salvador? (1-Not familiar at all, 10-Extremely familiar) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank* 19 8.53 1.71 78 7.28 2.01 Inter-Am erican Developm ent Bank 19 8.47 1.95 78 7.54 1.87 Latin Am erican Developm ent Bank 19 5.63 4.19 74 5.85 4.10 Central Am erican Bank for Econom ic 19 7.00 2.79 75 7.00 2.14 Integration *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Overall, please rate your impression of the effectiveness of these organizations in El Salvador? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank 19 7.53 1.61 66 7.06 1.60 Inter-American Development Bank 18 7.72 1.41 70 7.36 1.24 Latin American Development Bank 3 7.33 .58 15 4.73 2.12 Central American Bank for Economic 14 6.64 1.74 61 6.74 1.67 Integration Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help El 19 8.11 1.56 60 7.83 1.29 Salvador solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 101 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in El Salvador, in which sectoral areas do you believe the World Bank Group should focus most of its resources in El Salvador?(Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection* 26.3% 6.5% Public sector governance/ reform 47.4% 37.7% Transport 0.0% 0.0% Poverty reduction 15.8% 37.7% Global/regional integration 0.0% 0.0% Gender equity 5.3% 1.3% Crime and violence 21.1% 26.0% Domestic private sector development 10.5% 11.7% Rural development 5.3% 10.4% Foreign direct investment 10.5% 3.9% Water and sanitation 0.0% 0.0% Energy 0.0% 0.0% Job creation/employment 5.3% 16.9% Financial markets 0.0% 0.0% Urban development 0.0% 1.3% Environmental sustainability 5.3% 1.3% Equality of opportunity 15.8% 6.5% Health 0.0% 15.6% Education 47.4% 68.8% Food security 0.0% 1.3% Climate change 5.3% 3.9% Agricultural development 0.0% 7.8% Trade and exports 10.5% 6.5% Economic growth 31.6% 18.2% Law and justice* 15.8% 0.0% Regulatory framework 0.0% 1.3% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.0% Anti corruption 5.3% 6.5% Information and communications technology 0.0% 5.2% Disaster management 5.3% 2.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in El Salvador? Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 0.0% 0.0% Data* 10.5% 0.0% Policy advice, studies, analyses 26.3% 11.8% Financial resources 47.4% 58.8% Capacity development 10.5% 14.7% Technical assistance 0.0% 5.9% Mobilizing third party financial resources 5.3% 4.4% Donor coordination 0.0% 1.5% Linkage to non-Bank expertise 0.0% 2.9% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 102 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in El Salvador? nd 2 Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 0.0% 2.9% Data 5.3% 1.5% Policy advice, studies, analyses 10.5% 25.0% Financial resources 15.8% 17.6% Capacity development 21.1% 11.8% Technical assistance 31.6% 27.9% Mobilizing third party financial resources 0.0% 8.8% Donor coordination 0.0% 1.5% Linkage to non-Bank expertise* 15.8% 2.9% Other 0.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How effectively do the World Bank Group’s activities below support El Salvador’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/Facilitating 16 7.94 1.18 52 7.15 1.74 Data* 16 8.19 1.33 63 7.11 1.58 Policy advice, studies, analyses 18 7.72 1.49 66 7.77 1.38 Financial resources 18 8.28 1.53 64 7.88 1.49 Technical assistance 18 8.33 .97 63 7.81 1.33 Mobilizing third party financial resources 14 7.00 2.08 38 6.95 1.66 Donor coordination* 15 5.93 2.25 44 7.39 1.56 Linkage to non-Bank expertise 14 5.93 1.94 34 6.32 2.47 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally The World Bank Group can provide capacity building support in a number of ways in El Salvador. To what degree would El Salvador benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more effectively 17 7.94 1.34 75 7.75 2.12 engage and participate in development efforts The public sector, related to implementation of specific development projects on the 19 8.89 1.37 73 8.51 1.38 ground The public sector, related to changing institutions (organizations or sociopolitical 18 8.72 1.45 75 8.31 1.41 conditions) The private sector, related to institutional and 19 8.32 .89 74 7.68 1.69 policy change 103 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in El Salvador? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation (or other 12 7.92 1.24 40 7.13 1.65 organizational strengthening) Citizen engagement (incorporating citizens' 7 7.43 1.40 24 6.67 2.06 voices into development) Policy design (for clarity and better incentives 10 7.20 1.48 39 7.15 1.44 to achieve development goals) When thinking about how to improve capacity building in El Salvador to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation (or other 18 8.78 .94 48 8.71 1.05 organizational strengthening) Citizen engagement (incorporating citizens' 13 8.62 1.50 47 8.36 1.36 voices into development) Policy design (for clarity and better incentives 15 8.87 .74 51 9.00 .82 to achieve development goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in El Salvador? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Staff too inaccessible 5.6% 2.6% Not exploring alternative policy options* 11.1% 1.3% Not adequately sensitive to political/social 27.8% 14.3% realities in El Salvador Not enough public disclosure of its work 16.7% 31.2% Arrogant in its approach 0.0% 1.3% Not aligned with country priorities 11.1% 14.3% The credibility of its knowledge/data 0.0% 0.0% World Bank Group’s processes too complex 16.7% 6.5% Not willing to honestly criticize policies and 0.0% 11.7% reform efforts in the country Too influenced by developed countries 11.1% 15.6% Imposing technocratic solutions without regard 11.1% 15.6% to political realities World Bank Group’s processes too slow 11.1% 11.7% Too bureaucratic in its operational policies and 33.3% 16.9% procedures Not aligned with other donors’ work 0.0% 3.9% Not collaborating enough with non-state actors 5.6% 9.1% Not client focused* 5.6% 0.0% Other* 27.8% 3.9% Don’t know 5.6% 19.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 104 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in El Salvador? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Capacity development 63.2% 41.0% Policy based lending / budget support to the 26.3% 25.6% Government Knowledge products/services* 15.8% 2.6% Investment lending 57.9% 75.6% Technical assistance 26.3% 38.5% Trust Fund management 5.3% 3.8% Other 0.0% 3.8% Don’t know 0.0% 3.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group’s work in El Salvador? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in El 19 8.26 1.41 73 6.93 1.66 Salvador* The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 18 7.17 1.69 69 6.72 1.62 El Salvador The World Bank Group s upports El 18 7.44 1.42 63 7.10 1.70 Salvador’s efforts to reduce s ocial exclus ion The World Bank Group s upports program s and s trategies that are realis tic for El 18 7.67 1.53 71 6.83 1.66 Salvador The World Bank Group treats clients and 17 8.06 .97 55 7.62 1.58 s takeholders in El Salvador with res pect The World Bank Group is an organization that does not repres ent a particular 17 7.29 2.31 65 7.63 2.18 ideological pers pective in El Salvador The World Bank Group is an organization that is not overly influenced by any particular 17 6.24 3.11 56 5.46 2.65 country The World Bank Group res pects the pos itions , views and dem ands of the 19 7.58 1.92 58 7.45 2.01 governm ent of El Salvador The World Bank Group lis tens and takes into 17 7.18 2.35 61 7.02 1.82 account your views *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When considering the national development needs in El Salvador, to what extent does the combination of financial, knowledge and convening services that the World Bank 19 7.26 .93 68 6.94 1.38 Group currently provides in El Salvador meet the national development needs of El Salvador (1-To no degree at all, 10-To a very significant degree) 105 The World Bank Group El Salvador Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in El Salvador in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness 19 6.79 1.65 52 7.12 1.41 Flexibility (in terms of the institution’s 18 6.28 1.60 46 7.02 1.39 products and services) Flexibility (in terms of changing country 18 6.11 1.64 56 7.25 1.37 circumstances)* Being inclusive 16 7.25 1.53 53 7.19 1.56 Openness 15 7.67 1.29 56 7.64 1.41 Staff accessibility 18 7.83 1.29 53 7.53 1.83 Straightforwardness and honesty 18 8.39 1.20 51 8.16 1.33 Ease of access to the people at the World Bank Group who are making decisions 19 7.68 1.86 46 7.65 2.00 important to my work Collaboration with civil society 13 6.85 1.21 50 6.82 1.97 Collaboration with the Government 18 8.00 .84 61 8.16 1.16 Collaboration with other donors and 12 7.08 1.38 41 7.85 1.22 development partners Collaboration with the private sector 4 8.00 .82 22 6.77 1.93 The speed in which it gets things 17 6.41 1.54 38 7.11 1.47 accomplished on the ground Being a long-term partner 18 8.22 1.40 60 8.22 1.47 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be more effective development partner in El Salvador, do you believe that the World Bank Group should have? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 94.7% 68.5% The current level of local presence is 0.0% 17.8% adequate Less local presence 0.0% 1.4% Don't know 5.3% 12.3% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No The World Bank Group does not do adequate 5.3% 11.0% follow through/follow-up There is not an adequate level of citizen/civil 0.0% 26.0% society participation* The World Bank Group is not sensitive enough 26.3% 28.8% to political/social realities on the ground Lack of/inadequate levels of capacity in 15.8% 20.5% Government Poor donor coordination 0.0% 2.7% The World Bank Group works too slowly 10.5% 6.8% The Government works inefficiently* 47.4% 23.3% Political pressures and obstacles 42.1% 31.5% Reforms are not well thought out in light of 15.8% 23.3% country challenges Other 26.3% 11.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 106 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in El Salvador? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 19 8.42 2.06 76 8.49 1.57 Information and communications technology 19 7.58 2.48 71 7.70 1.61 Transport 19 7.58 1.95 73 8.03 1.52 Crime and violence 19 8.47 1.74 76 8.80 1.37 Law and justice 17 7.82 1.85 73 8.26 1.61 Urban development 19 7.63 1.34 71 7.44 1.79 Environmental sustainability 19 8.47 1.12 72 8.44 1.19 Regulatory framework 19 7.68 1.57 72 7.47 1.88 Communicable/non-communicable 17 6.65 2.60 68 7.44 1.77 diseases Poverty reduction 19 9.32 1.00 77 9.30 1.05 Gender equity 17 8.12 1.69 74 7.85 1.71 Domestic private sector development 19 8.00 1.45 75 7.76 1.75 Foreign direct investment 19 8.21 2.15 74 8.35 1.36 Water and sanitation 17 8.35 1.50 74 8.61 1.27 Trade and exports 19 7.79 1.75 65 7.86 1.72 Economic growth 19 8.79 1.40 72 8.79 1.23 Energy 19 8.26 2.18 72 8.25 1.25 Disaster management 19 8.53 1.84 70 8.23 1.36 Public sector governance/ reform 19 8.89 1.10 76 8.80 1.37 Job creation/employment 19 8.42 1.77 75 8.51 1.39 Financial markets 17 7.24 1.64 66 7.41 1.78 Equality of opportunity 17 8.53 1.33 71 8.23 1.52 Health* 19 7.79 1.62 74 8.66 1.40 Rural development 19 8.26 1.41 75 8.41 1.26 Global/regional integration 17 8.00 1.66 74 7.69 1.53 Food security 17 8.06 1.30 74 8.39 1.29 Education 19 9.32 1.16 75 9.36 .88 Social protection 19 8.53 1.81 74 8.22 1.52 Climate change 17 8.41 1.28 74 8.08 1.41 Agricultural development 19 8.11 1.66 75 8.45 1.22 Natural resource management 17 6.88 1.69 69 6.77 2.41 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 107 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in El Salvador? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti corruption 10 6.40 2.01 25 6.28 1.95 Inform ation and com m unications technology 6 7.50 1.76 24 7.00 1.50 Trans port 7 8.00 1.00 28 7.75 1.27 Crim e and violence 6 6.50 1.76 23 6.70 1.52 Law and jus tice 6 6.50 1.97 24 6.88 1.51 Environm ental s us tainability 11 7.45 1.44 24 7.25 1.11 Regulatory fram ework 13 7.38 1.50 18 7.56 1.79 Com m unicable/non-com m unicable 3 7.33 1.15 21 7.38 1.63 dis eas es Poverty reduction 18 7.50 1.54 43 7.28 1.65 Gender equity 11 7.27 2.05 33 7.09 1.63 Dom es tic private s ector developm ent 8 7.25 1.49 19 7.21 1.55 Foreign direct inves tm ent 8 6.50 1.69 20 7.10 2.00 Trade and exports 8 6.75 1.83 21 7.19 1.57 Econom ic growth 13 6.62 1.61 38 7.42 1.52 Dis as ter m anagem ent* 9 7.89 1.05 21 6.76 1.18 Public s ector governance/ reform 15 7.47 1.51 38 7.47 1.41 Job creation/em ploym ent 9 6.67 1.80 21 6.90 1.92 Financial m arkets 6 7.50 .55 21 7.38 1.53 Equality of opportunity 10 7.50 1.43 25 7.56 1.45 Health 11 7.55 1.13 31 7.97 1.08 Rural developm ent 12 7.00 1.41 31 7.58 1.36 Global/regional integration 9 6.44 2.01 23 7.48 1.38 Food s ecurity 6 7.17 2.14 22 7.36 1.53 Education 15 7.53 1.41 41 7.46 1.45 Social protection 14 7.71 1.14 32 7.22 1.60 Clim ate change 12 7.00 1.48 21 7.14 1.31 Agricultural developm ent 6 7.33 .82 25 7.44 1.42 Natural res ource m anagem ent 6 7.33 1.21 13 6.38 3.01 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Where are the World Bank Group’s decisions made primarily that support the program in El Salvador?* (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No At the Headquarters (in Washington D.C.) 94.7% 62.8% In the country 0.0% 7.7% Don't know 5.3% 29.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 19 7.37 1.54 65 6.89 1.28 El Salvador? (1-To no degree at all, 10-To a very significant degree) 108 The World Bank Group El Salvador Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in El Salvador? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group's financial 18 7.72 1.49 65 6.55 1.52 instruments meet the needs of El Salvador* The World Bank Group meets El Salvador’s 18 7.61 1.61 61 6.77 1.55 needs for knowledge services* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures and corrects its work in 17 7.24 1.64 34 6.56 1.74 real tim e in El Salvador? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Weekly 10.5% 8.0% Monthly 15.8% 13.3% A few times a year 68.4% 45.3% Rarely 5.3% 28.0% Never 0.0% 5.3% In El Salvador, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are tim ely 17 7.29 1.53 56 7.27 1.55 Are relevant to El Salvador’s developm ent 19 7.47 1.65 58 7.26 1.45 priorities Lead to practical s olutions 19 7.11 1.52 55 6.62 1.65 Are acces s ible (well written and eas y to 18 7.61 1.09 56 7.29 1.53 unders tand) Enhance your knowledge and/or s kills 19 8.16 1.12 56 7.61 1.20 Are trans lated enough into local language 17 7.12 1.76 55 7.87 1.58 Are adaptable to El Salvador’s s pecific developm ent challenges and country 19 7.16 1.30 56 7.34 1.39 circum s tances Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge 18 7.17 1.47 60 7.05 1.28 work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 19 8.11 .99 59 7.78 1.50 work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 109 The World Bank Group El Salvador Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Have you read/consulted the most recent LAC Flagship Report: [Latin American Entrepreneur Many Firms but Little Innovation]? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 31.6% 17.9% No 68.4% 82.1% Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe this Flags hip Report rais ed s ubs tantive new inform ation 6 7.00 1.10 15 7.53 1.46 and ins ight that you were not aware of prior to reading? To what extent do you believe this Flags hip Report provided you with us eful inform ation 6 7.33 1.03 16 7.06 1.98 in term s of the work you do? (1-To no degree at all, 10-To a very significant degree) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving El Salvador’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Conceptualization (unders tanding and 18 7.28 1.74 55 7.53 1.26 fram ing the problem ) Des ign (apprais ing and planning the 18 7.67 1.24 56 7.25 1.38 s olutions ) Im plem entation (Executing, carrying out, m onitoring, and m aking appropriate 18 7.83 1.47 53 7.42 1.34 adjus tm ents ) Evaluation (as s es s ing the im pact and 18 7.78 1.80 50 7.62 1.35 res ults ) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds 11 6.91 1.70 44 7.32 1.51 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s it 18 7.72 1.84 48 7.75 1.71 s upports The World Bank Group’s approvals and 16 7.56 1.63 39 7.67 1.47 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 14 7.21 1.19 32 7.69 1.15 requirem ents are reas onable The World Bank Group’s conditions on its 15 7.20 1.61 46 6.74 2.02 lending are reas onable The World Bank Group takes decis ions 15 7.13 2.17 40 7.10 1.66 quickly in El Salvador Working with the World Bank Group 16 7.50 1.75 57 7.42 1.38 increas es El Salvador's ins titutional capacity The World Bank Group ens ures cons is tency 14 7.57 1.40 34 7.44 1.24 and continuity through s taff changes Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, 11 7.73 1.85 26 7.85 1.01 the World Bank Group m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport (i.e., s upervis ion of 17 7.76 1.68 39 7.97 1.22 projects ) 110 The World Bank Group El Salvador Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in El Salvador? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The World Bank Group takes too much risk in 0.0% 2.7% El Salvador The World Bank Group does not take enough 31.6% 20.0% risk in El Salvador The World Bank Group’s approach to risk is 47.4% 26.7% appropriate Don't know 15.8% 30.7% Prefer not to answer 5.3% 20.0% F. Recent Trends and the Future Role of the World Bank Group in El Salvador Currently, do you profes s ionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD In the las t three years , to what extent do you believe that the World Bank Group has 18 7.44 1.62 58 7.14 1.21 m oved in the right direction in term s of the focus of its work in El Salvador? How s ignificant a role do you believe that international developm ent cooperation 19 8.37 1.21 74 8.82 1.39 SHOULD play in El Salvador’s developm ent in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in El Salvador? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Provide more adequate data/knowledge/statistics/figures on El 5.3% 19.2% Salvador’s economy Collaborate more effectively with Government 42.1% 23.1% clients Offer more innovative financial products 10.5% 20.5% Improve the competitiveness of its financing 0.0% 10.3% compared to markets Reach out more to groups outside of 10.5% 26.9% Government Improve the quality of its experts as related to El 21.1% 6.4% Salvador’s specific challenges* Offer more innovative knowledge services 10.5% 5.1% Ensure greater selectivity in its work 0.0% 1.3% Increase the level of capacity development in the 68.4% 48.7% country Reduce the complexity of obtaining World Bank 15.8% 16.7% Group financing Increase availability of Fee-Based services 0.0% 1.3% Work faster 0.0% 3.8% Other 15.8% 9.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 111 The World Bank Group El Salvador Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in El Salvador (continued) When considering the combination of services that the World Bank Group offers in El Salvador, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in El Salvador?* (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Financial services 11.1% 29.3% Knowledge products 50.0% 13.3% Convening services 0.0% 4.0% None of the above 0.0% 1.3% The combination is appropriate for El Salvador 38.9% 38.7% Don’t know 0.0% 13.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally G. Communication and Information Sharing How do you get most of your information about economic and social development issues in El Salvador? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Local newspapers 36.8% 47.4% International newspapers 0.0% 0.0% Local radio 0.0% 2.6% International radio 0.0% 1.3% Local television 10.5% 14.1% International television 0.0% 3.8% Periodicals 63.2% 48.7% Internet 57.9% 62.8% Social media 10.5% 5.1% Blogs 0.0% 0.0% Mobile phones 0.0% 0.0% Instant messaging 0.0% 0.0% Other 21.1% 9.0% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Blogs 0.0% 3.8% Direct contact with World Bank Group* 63.2% 29.5% e-Newsletters 47.4% 61.5% Instant messaging 0.0% 2.6% World Bank Group’s 42.1% 35.9% seminars/workshops/conferences World Bank Group’s publications and other 21.1% 44.9% written materials Mobile phones 0.0% 0.0% Social media 0.0% 2.6% World Bank Group’s website 15.8% 16.7% Other* 10.5% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 10.5% 25.7% No 89.5% 74.3% Do you use/have used the World Bank Group website? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 100.0% 87.8% No 0.0% 12.2% 112 The World Bank Group El Salvador Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When I need information from the World 19 8.42 1.71 68 7.21 2.22 Bank Group I know how to find it* The World Bank Group’s social media channels are valuable sources of 14 7.21 2.33 47 7.62 2.10 information about the institution The World Bank Group is responsive to my 15 7.73 1.94 37 8.19 1.87 information requests and inquiries *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally H. Background Information Which of the following agencies of the World Bank Group do you work with in El Salvador? (Select all that apply) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No The World Bank* 78.9% 22.4% The International Finance Corporation* 31.6% 9.2% The Multilateral Investment Guarantee Agency* 10.5% 1.3% None* 0.0% 75.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do your projects involve both the World Bank and IFC? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 36.8% 17.8% No 63.2% 82.2% If yes, what was your view on the two institutions working together in El Salvador? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Working well together 14.3% 50.0% Collaborating but needs improvement 71.4% 33.3% Don't know 14.3% 16.7% 113 The World Bank Group El Salvador Country Opinion Survey 2014 Appendix D: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, pleas e rate your im pres s ion of the 7.06 7.53 7.33 6.55 7.26 7.19 7.32 7.13 7.10 7.63 7.11 7.37 effectivenes s of the World Bank To what extent do you believe the World Bank Group's s taff is well prepared to help El Salvador 7.83 8.11 7.98 8.11 8.13 7.86 8.16 7.84 7.98 8.06 7.88 8.16 s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 6.93 8.26 7.42 6.45 7.84 6.71 7.10 7.54 7.04 8.21 7.35 7.24 relevant role in developm ent in El Salvador The World Bank Group’s work is aligned with what I 6.72 7.17 6.92 6.40 7.20 6.51 6.66 7.08 6.69 7.44 6.83 6.89 cons ider the developm ent priorities for El Salvador Res pons ivenes s 7.12 6.79 7.03 7.11 6.92 7.19 7.33 6.78 7.00 7.17 7.05 7.04 Flexibility (in term s of the ins titution’s products and 7.02 6.28 6.84 6.57 6.55 7.10 6.80 6.82 6.98 6.39 6.79 6.83 s ervices ) Flexibility (in term s of changing country 7.25 6.11 7.02 6.75 6.49 7.50 6.92 7.06 7.22 6.28 6.98 7.00 circum s tances ) Being inclus ive 7.19 7.25 7.07 8.13 7.14 7.26 7.23 7.15 7.19 7.21 7.39 6.97 Opennes s 7.64 7.67 7.63 8.00 7.71 7.63 7.47 7.88 7.65 7.73 7.64 7.71 Staff acces s ibility 7.53 7.83 7.65 7.50 7.77 7.49 7.22 8.09 7.58 7.78 7.66 7.59 Straightforwardnes s and hones ty 8.16 8.39 8.22 8.22 8.53 7.87 8.03 8.44 8.02 8.78 8.21 8.24 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 7.65 7.68 7.71 7.40 7.81 7.52 7.32 8.03 7.50 8.25 7.86 7.48 work Collaboration with civil s ociety 6.82 6.85 6.68 7.78 6.90 6.77 6.81 6.87 6.73 7.23 7.14 6.42 Collaboration with the Governm ent 8.16 8.00 8.13 8.00 8.15 8.08 8.03 8.21 8.02 8.47 8.16 8.06 Collaboration with other donors and developm ent 7.85 7.08 7.66 8.00 7.44 7.96 7.56 7.81 7.69 7.69 8.00 7.27 partners Collaboration with the private s ector 6.77 8.00 6.90 7.17 7.08 6.85 7.00 6.92 6.95 7.00 6.94 7.00 The s peed in which it gets things accom plis hed on 7.11 6.41 6.89 6.88 6.81 7.00 6.92 6.87 6.92 6.80 6.74 7.09 the ground Being a long-term partner 8.22 8.22 8.29 8.00 8.21 8.29 7.97 8.54 8.21 8.39 8.36 8.10 To what extent does the World Bank Group’s work help to achieve developm ent res ults in El 6.89 7.37 7.07 6.83 7.38 6.69 6.95 7.13 6.90 7.47 6.91 7.22 Salvador? The World Bank Group's financial ins trum ents 6.55 7.72 6.90 6.64 7.28 6.44 6.77 6.95 6.60 7.72 6.85 6.87 m eet the needs of El Salvador The World Bank Group m eets El Salvador’s needs 6.77 7.61 7.06 6.50 7.31 6.71 6.90 7.08 6.72 7.79 6.96 7.03 for knowledge s ervices The World Bank Group knowledge work and activities are adaptable to El Salvador’s s pecific 7.34 7.16 7.38 6.50 7.31 7.27 7.31 7.26 7.22 7.50 7.16 7.48 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work 7.05 7.17 7.12 6.80 7.22 6.95 6.95 7.21 6.97 7.44 7.13 7.00 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.78 8.11 7.94 7.38 7.89 7.87 7.72 8.05 7.77 8.21 7.98 7.74 activities ? The World Bank Group takes decis ions quickly in 7.10 7.13 7.16 6.40 7.52 6.67 6.92 7.23 6.90 7.60 7.09 7.10 El Salvador Where country s ys tem s are adequate, the World 7.85 7.73 7.91 7.20 8.00 7.53 7.32 8.33 7.88 7.64 7.81 7.81 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 114 The World Bank Group El Salvador Country Opinion Survey 2014 Appendix E: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Office of President/ Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ Independent Academia/ Prime Minister/ Ministerial Dep/ Contractor on Bank Multilateral Financial Sector/ Government Research institute/ Minister Implementation Agency project Agency Private Bank CSO Media Institution Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 9 7.00 1.87 8 8.25 1.04 6 7.67 0.52 7 7.00 1.29 10 8.00 1.33 13 6.00 2.04 9 8.33 1.58 6 6.17 1.17 8 6.63 1.19 8 6.75 1.04 effectiveness of the World Bank* To what extent do you believe the World Bank Group's staff is well prepared to help El 10 7.40 1.51 8 8.88 0.99 6 8.00 1.10 7 7.86 1.07 9 8.67 1.22 11 7.91 1.38 7 8.57 0.98 6 6.83 0.75 7 7.57 1.62 7 6.86 1.46 Salvador solve its most complicated development challenges?* Overall the World Bank Group currently plays a 13 6.92 0.86 8 8.38 1.60 6 8.67 0.82 7 7.29 2.36 11 7.55 1.57 16 7.06 1.95 9 7.00 1.58 6 6.33 1.03 7 6.86 2.04 8 6.50 2.00 relevant role in development in El Salvador The World Bank Group’s work is aligned with what I consider the development priorities for El 13 6.62 1.12 8 7.63 1.30 5 8.40 0.55 6 6.83 2.23 10 7.70 1.64 15 6.40 2.06 9 6.44 1.74 6 6.00 0.89 7 6.43 1.72 7 6.29 1.25 Salvador Responsiveness 11 7.00 1.61 5 8.00 0.00 6 7.67 0.52 7 6.57 1.99 9 7.00 1.87 9 6.56 1.42 7 7.29 0.95 6 6.00 1.55 6 7.50 1.64 4 7.25 1.50 Flexibility (in terms of the institution’s products 9 7.33 1.94 5 7.20 1.10 6 7.00 1.10 5 7.40 1.67 9 6.89 1.36 10 6.10 1.37 6 7.50 0.55 4 5.00 .00 5 6.80 1.64 4 6.75 2.22 and services) Flexibility (in terms of changing country 13 7.31 1.60 5 7.60 0.55 6 6.67 1.63 5 7.20 1.64 9 7.33 1.66 12 6.50 1.57 7 7.71 0.95 6 6.33 1.37 7 6.57 1.62 3 6.33 2.52 circumstances) Being inclusive* 13 7.00 1.00 5 8.20 0.84 6 7.67 0.52 6 7.17 1.17 9 7.89 1.05 11 6.09 2.17 5 8.00 0.00 4 5.50 0.58 6 7.50 1.97 3 7.67 3.21 Openness 13 7.85 1.52 5 8.80 0.84 6 8.00 0.00 5 7.40 1.82 9 7.89 .78 12 6.67 1.67 7 8.14 0.90 4 8.00 0.00 6 6.83 1.94 3 7.67 1.15 Staff accessibility 13 7.85 1.57 5 8.80 0.84 6 8.50 0.55 6 6.83 1.33 9 8.44 0.88 12 6.33 2.42 7 8.14 1.46 4 7.00 1.15 4 7.25 1.50 4 7.50 2.38 Straightforwardness and honesty 11 8.00 1.41 5 9.20 1.10 6 8.50 0.55 6 8.33 1.03 9 8.44 1.01 10 7.80 1.14 7 8.86 1.21 4 8.50 .58 6 7.17 1.94 4 7.75 2.22 Ease of access to the people at the World Bank Group who are making decisions important to 13 7.92 1.61 5 8.80 0.84 6 8.67 0.82 7 7.86 1.07 9 8.56 0.73 9 5.00 2.74 5 7.60 1.14 4 8.50 .58 4 6.25 2.75 2 9.50 0.71 my work* Collaboration with civil society* 6 6.83 .75 2 7.00 0.00 6 8.00 0.00 5 6.80 1.10 9 8.00 0.71 13 5.69 2.63 7 7.43 1.13 4 4.50 0.58 6 7.00 1.90 4 7.25 2.75 Collaboration with the Government 13 8.08 0.95 5 8.60 0.55 6 8.00 0.00 6 7.83 1.17 10 8.10 1.37 12 8.42 0.90 9 8.44 1.33 6 7.67 1.37 8 8.00 1.20 3 7.67 2.08 Collaboration with other donors and 7 7.57 0.98 2 8.00 0.00 6 7.50 0.55 6 6.50 1.76 6 8.17 .75 8 7.75 1.04 8 8.38 1.06 2 8.00 .00 4 8.25 1.71 3 7.33 2.52 development partners Collaboration with the private sector 1 6.00 2 8.50 0.71 4 5.75 2.63 3 6.00 1.73 7 7.29 1.38 4 6.00 0.00 3 9.00 1.00 1 10.00 The speed in which it gets things accomplished 6 6.50 1.38 5 7.20 0.45 6 6.50 0.55 3 6.33 2.52 9 6.89 1.96 8 7.00 1.31 5 7.20 1.10 6 7.67 0.52 3 5.33 2.89 3 8.33 2.08 on the ground Being a long-term partner 13 8.08 1.55 5 9.40 0.55 6 8.33 .52 5 8.40 0.55 10 8.60 0.97 13 7.85 2.08 8 8.00 1.07 6 9.00 .89 7 8.00 1.63 4 7.50 2.08 To what extent does the World Bank Group’s work help to achieve development results in El 11 6.82 0.98 6 7.83 1.47 6 8.33 0.52 7 6.86 1.35 9 7.67 1.66 14 6.64 1.55 8 7.25 1.16 6 6.67 0.52 8 5.88 1.46 8 6.75 0.89 Salvador?* The World Bank Group's financial instruments 11 6.91 0.54 5 8.60 0.89 6 8.00 0.00 6 7.00 1.41 11 7.73 1.49 13 6.15 1.72 8 6.75 1.98 6 6.33 1.03 8 5.13 1.73 8 6.25 1.16 meet the needs of El Salvador* The World Bank Group meets El Salvador’s 11 6.55 0.82 6 8.00 0.89 6 7.83 0.41 6 7.50 1.38 10 7.40 1.65 14 6.71 1.82 8 7.88 1.89 6 6.00 1.55 8 5.63 1.69 3 6.00 1.73 needs for knowledge services* The World Bank Group knowledge work and activities are adaptable to El Salvador’s specific 11 7.09 0.83 5 8.00 1.00 6 7.67 0.82 6 7.17 1.72 9 7.89 1.36 14 7.29 1.27 8 8.25 1.58 6 6.00 0.00 7 6.29 1.89 3 7.00 1.00 development challenges and country circumstances* Overall, how significant a contribution do you believe the World Bank Group's knowledge 11 6.64 1.12 6 7.83 1.47 6 7.83 0.41 6 6.67 1.03 9 7.78 0.83 14 6.71 1.54 8 8.00 1.60 6 7.00 0.89 8 6.25 1.28 3 6.00 1.00 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 11 7.91 1.04 6 8.00 1.55 6 8.50 .55 7 8.00 1.53 9 8.78 .97 14 7.00 1.71 9 8.44 1.42 6 7.67 0.52 7 7.29 1.50 2 6.00 0.00 activities?* The World Bank Group takes decisions quickly 8 7.00 1.51 5 9.00 0.00 6 7.67 0.82 4 8.00 1.63 7 7.86 1.57 7 6.29 2.36 7 7.29 1.80 4 6.50 .58 4 5.00 2.16 2 5.00 1.41 in El Salvador* Where country systems (e.g., procurement, financial management, etc.) are adequate, the 4 8.50 0.58 5 7.80 1.64 6 7.33 1.63 4 8.75 1.50 6 8.33 0.52 4 8.00 0.82 4 6.75 1.26 2 7.00 1.41 2 7.00 1.41 World Bank Group makes appropriate use of them *Significantly different between stakeholder groups 115 The World Bank Group El Salvador Country Opinion Survey 2014 Appendix F: El Salvador FY 2014 Questionnaire World Bank Group Country Survey FY14 – El Salvador The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in El Salvador or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in El Salvador, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in El Salvador. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING EL SALVADOR A1. In general would you say that El Salvador is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 116 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in El Salvador. Please identify which of the following you consider the most important development priorities in El Salvador? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Food security 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti-corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 117 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in El Salvador? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security 118 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in El Salvador? (Choose no more than THREE) 1 Energy 16 Communicable/non-communicable diseases 2 Gender equity 17 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 19 Domestic private sector development social assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Food security 8 Disaster management 23 Transport (e.g., roads, bridges, transportation) 9 Rural development 24 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health 12 Water and sanitation 27 Law and justice (e.g., judicial system) 13 Education 28 Crime and violence 14 Information and communications technology 29 Financial markets 15 Regulatory framework A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in El Salvador? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 119 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in El Salvador? Not familiar Extremely familiar at all B1 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B4 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) Overall, please rate your impression of the effectiveness of these organizations in El Salvador. Not effective Extremely Don't at all effective know B5 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B6 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B7 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B8 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) B9. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help El Salvador solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 120 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in El Salvador, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in El Salvador? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 19 Education 4 Poverty reduction 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Agricultural development 7 Crime and violence 23 Trade and exports 8 Domestic private sector development 24 Economic growth 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Water and sanitation 27 Communicable/non-communicable diseases 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 121 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in El Salvador? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources Capacity development (e.g. Institutional 5 strengthening) 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support El Salvador’s efforts to achieve development results? Not effective Very Don't at all effective know B12 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B13 Data 1 2 3 4 5 6 7 8 9 10 B14 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B15 Financial resources 1 2 3 4 5 6 7 8 9 10 B16 Technical assistance 1 2 3 4 5 6 7 8 9 10 B17 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B18 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B19 1 2 3 4 5 6 7 8 9 10 knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in El Salvador. To which degree would El Salvador benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B20 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B21 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B22 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B23 1 2 3 4 5 6 7 8 9 10 policy change 122 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How effective do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in El Salvador? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B24 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B25 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B26 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in El Salvador to help ensure better development results, looking forward, how important is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B27 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B28 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B29 1 2 3 4 5 6 7 8 9 10 achieve development goals) B30. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in El Salvador? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in El Salvador 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 123 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B31. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in El Salvador? (Choose no more than TWO) 1 Capacity development (e.g. Institutional strengthening) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in El Salvador? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B32 1 2 3 4 5 6 7 8 9 10 relevant role in development in El Salvador The World Bank Group’s work is aligned with what I B33 1 2 3 4 5 6 7 8 9 10 consider the development priorities for El Salvador The World Bank Group supports El Salvador’s B34 1 2 3 4 5 6 7 8 9 10 efforts to reduce social exclusion The World Bank Group supports programs and B35 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for El Salvador The World Bank Group treats clients and B36 1 2 3 4 5 6 7 8 9 10 stakeholders in El Salvador with respect The World Bank Group is an organization that does B37 not represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10 El Salvador The World Bank Group is an organization that is not B38 1 2 3 4 5 6 7 8 9 10 overly influenced by any particular country The World Bank Group respects the positions, views B39 1 2 3 4 5 6 7 8 9 10 and demands of the government of El Salvador The World Bank Group listens and takes into B40 1 2 3 4 5 6 7 8 9 10 account your views B41. When considering the national development needs in El Salvador, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in El Salvador meet the national development needs of El Salvador? 1 2 3 4 5 6 7 8 9 10 To no degree at all To a very significant degree Don't know 124 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in El Salvador, in terms of each of the following? To no To a very Don't degree at significant know all degree B42 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B43 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B44 1 2 3 4 5 6 7 8 9 10 circumstances) B45 Being inclusive 1 2 3 4 5 6 7 8 9 10 B46 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B47 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B48 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B49 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B50 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B51 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B52 1 2 3 4 5 6 7 8 9 10 partners B53 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B54 1 2 3 4 5 6 7 8 9 10 the ground B55 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B56. To be a more effective development partner in El Salvador, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B57. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 125 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in El Salvador? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 126 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in El Salvador? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 7 Regulatory framework 1 2 3 4 5 6 7 8 9 10 8 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 9 Poverty reduction 1 2 3 4 5 6 7 8 9 10 10 Gender equity 1 2 3 4 5 6 7 8 9 10 11 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 13 Trade and exports 1 2 3 4 5 6 7 8 9 10 14 Economic growth 1 2 3 4 5 6 7 8 9 10 15 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10 18 Financial markets 1 2 3 4 5 6 7 8 9 10 19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 20 Health 1 2 3 4 5 6 7 8 9 10 21 Rural development 1 2 3 4 5 6 7 8 9 10 22 Global/regional integration 1 2 3 4 5 6 7 8 9 10 23 Food security 1 2 3 4 5 6 7 8 9 10 24 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 25 1 2 3 4 5 6 7 8 9 10 assistance) 26 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 27 Agricultural development 1 2 3 4 5 6 7 8 9 10 28 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 127 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in El Salvador? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in El Salvador? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in El Salvador? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C5 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10 Program 4 Result, etc.) meet the needs of El Salvador The World Bank Group meets El Salvador’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in El Salvador? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 128 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In El Salvador, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Are relevant to El Salvador’s development D3 1 2 3 4 5 6 7 8 9 10 priorities D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) D6 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to El Salvador’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D9.Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at Very significant Don't know all D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 129 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (I.E., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D11. Have you read/consulted the most recent LAC Flagship Report: [Latin American Entrepreneur. Many Firms but little Innovation]? (LAC Flagship Reports are annual reports prepared by the LAC Chief Economist Office.) 1 Yes 2 No D12. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree D13. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree 130 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving El Salvador’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and E1 1 2 3 4 5 6 7 8 9 10 framing the problem) Design (appraising and planning the E2 1 2 3 4 5 6 7 8 9 10 solutions) Implementation (Executing, carrying out, E3 monitoring, and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in El Salvador Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases El Salvador's institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E15. Which of the following best describes the way the World Bank Group operates in El Salvador? (Select only one response) 1 The World Bank Group takes too much risk in El Salvador 2 The World Bank Group does not take enough risk in El Salvador 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 131 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN El Salvador F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in El Salvador? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in El Salvador’s development in the near future? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant role Don't know role at all F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in El Salvador? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on El Salvador’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to El Salvador’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country (e.g. Institutional Strengthening) 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in El Salvador, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in El Salvador? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for El Salvador 6 Don’t know 132 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in El Salvador? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No 133 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G5 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group’s social media channels (e.g., G6 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution The World Bank Group is responsive to my information G7 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 134 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 135 The World Bank Group El Salvador Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in El Salvador? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Do your projects involve both the World Bank and IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in El Salvador? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in El Salvador? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Western Zone 2 Central Zone 3 Eastern Zone Thank you for completing the survey! 136