Can Venture Capital and Private Equity Work for You? Six simple steps to guide SMEs in the Western Balkans Acknowledgements This guide was a prepared as part of the Financial Reporting for Small and Medium Enterprises project under the REPARIS initiative, financed by the European Union. The main authors were Ana Cristina Hirata Barros, Senior Governance Specialist and Zana Bacaj, Consultant. They worked under the guidance of Pascal Frerejacque, Senior Operations Officer, and team leader for the project; all team members are from the Governance Global Practice of the World Bank. The Graphic Designer was Ariane Kascha. The team appre­ ciates the helpful comments and suggestions provided by other World Bank Group colleagues, particularly Keler Gjika, Financial Sector Specialist, and Dusko Vasiljevic, Senior Private Sector Specialist. © 2020 International Bank for Reconstruction and Development / The World Bank. Licensed to the European Union under conditions. 1818 H Street NW Washington DC 20433 Telephone: 202-473-1000 Internet: www.worldbank.org This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank, its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. Rights and Permissions The material in this work is subject to copyright. The World Bank encourages dissemination of its knowledge, this work may be reproduced, in whole or in part, for noncommercial purposes as long as full attribution to this work is given. Any queries on rights and licenses, including subsidiary rights, should be addressed to World Bank Publications, The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA; fax: 202-522-2625; e-mail: pubrights@ worldbank.org i About this guide Access to finance is ranked as one of the constraints on businesses in the Western Balkans region (Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia). Across the region, up to 99 percent of enterprises are small or medium-sized (SMEs). SMEs are a primary source of economic growth, innovation, and most importantly, job creation in the region. To attract funding from investors and grow their businesses successfully entrepreneurs need the necessary skills to become investment ready. However, in the Western Balkans, entrepreneurs lack investment readiness for different reasons, including: ` Lack of knowledge about the availability of external sources of finance; ` Hesitation to surrender partial ownership and control of their business; ` Lack of knowledge of how to sell their ideas to potential investors. This guide is targeted at SME owners and managers of SMEs in the Western Balkans who are interested in developing their businesses and are considering whether venture capital (VC) and private equity (PE) could be an option. Not all companies are a good fit for PE and VC financing. This guide will help you understand if PE or VC can be a good option for you by explaining—in plain terms—what private equity and venture capital are, how PE and VC firms operate, what a PE or VC deal entails, and what kinds of advisors you should consider enlisting to help you along the way. Understanding if an equity investment is right for you entails several considerations, including relating to your business operations, legal and regulatory issues, human resources, and others. This guide focuses on fi- nancial readiness, in particular. To understand if private equity and venture capital could be good options for you, we have prepared a series of simple steps to guide you and support you in understanding what it will take to be financially prepared. ii Acknowledgements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      i About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .       ii STEP 1 IDENTIFY YOUR STAGE IN THE BUSINESS LIFECYCLE . . . . . . . . . . . . . . . . . . . . . . . . . .    5 Seed & Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      6 Growth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      8 Maturity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      11 Sources of Financing Options for Different Stages of the Business Cycle.     12 STEP 2 UNDERSTAND THE BASICS OF EQUITY AND PRIVATE EQUITY AND VENTURE CAPITAL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    15 What are Equity and Equity Financing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      16 Understand the basics of Venture Vapital and Private Equity . . . . . . . . . . . . . . . . .      18 How Do Venture Capital and Private Equity Firms Work?. . . . . . . . . . . . . . . . . . . . . . .      19 Some Characteristics of Venture Capital Firms (VCs) . . . . . . . . . . . . . . . . . . . . . . . . . . . .      20 Some Characteristics of Private Equity Firms (PEs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      21 STEP 3 CORPORATE GOVERNANCE AFTER AN EQUITY INVESTMENT. . . . . . . . . . .    24 Advantages and Disadvantages of Equity Financing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      26 STEP 4 PREPARING FOR INVESTMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    30 Find a Good Financial Advisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      31 Identify the Right Investors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      33 STEP 5 GAIN A DEEP UNDERSTANDING OF YOUR FINANCES AND PERFORMANCE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    34 Prepare Financial Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      35 Calculate Key Performance Indicators (KPIs). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      36 Examples of Financial KPIs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      38 STEP 6 PITCH DECK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    42 ADDITIONAL INFORMATION AND SUPPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    46 ANNEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    47 iii STEP IDENTIFY YOUR STAGE 1 IN THE BUSINESS LIFECYCLE A business goes through different phases of development and progression during its life, including: seed & startup, growth, and maturity. Depending on the stage, different financing options are available. Step 1 | Identify your stage in the business lifecycle 5 Seed & Startup During the seed stage, entrepreneurs approach This is the investors, including friends and family, to find beginning of the financial support for their business idea. These business lifecycle. investors typically begin an advanced investigation of the technical, market, and economic possibilities of the opportunity. If the concept appears reasonable, the investor may support the entrepreneur with time and financial resources. Once this occurs, entrepreneurs take the first steps in forming the company and developing the idea further. If the entrepreneur finishes the seed stage, they progress into the startup stage. The startup stage is all about monetizing the business idea (i.e., making money from it). The entrepreneur’s role in this stage is to build a solid team so they can deliver the product or service to clients, earn revenues, and develop the market. Startup companies are considered very risky, since their track record is short, and few survive and move to the next stage. Putting in place adequate financial management is an important considera­tion at this stage. For example, the accounts of owners and the company should be kept separate. If an owner uses company money to purchase personal things or puts money in the cash register when it is running low without recording this information, the true financial picture of the company can become muddled. Likewise, it is important to make sure the necessary tools to support financial management, including cash management and record-keeping, are in place. Since startups are inherently risky, have a short credit history, and tend to lack collateral, banks are very unlikely to lend to them. If they do lend, it tends to be low amounts and not at great terms (short maturity length, interest rates, etc.). Step 1 | Identify your stage in the business lifecycle 6 INVESTMENT SPOTLIGHT People sell, buy, and rent homes only a few times, but man- aging a home is everyday life. Nowadays, people are busy, and keeping up on top of the household is always a chore. Habiplace is a technology platform operating only in the UK, to help homeowners, tenants and landlords to better manage their prop- erty. It helps its users to manage their property better and save money by ducing the time spent managing households and home-related re­ services: bills, insurance policies, documents, and property evaluation. Habiplace benefitted from seed investments from SC Venture under the EDIF platform program of the European Commission. “After we launched the product, we were not so sure that it would work, but the feedback was not short from extraordinary” says, Stephen Geran, Founder and CEO of Habiplace. “The goal for the future is to expand in the US and Australia” says Josip Bojcic, Co-Founder & CTO. Step 1 | Identify your stage in the business lifecycle 7 Growth Growth business means the volume of goods or ser- When a company has vices it is producing is growing, and its market share been able to establish is likely on an upward curve as well. Demand for its a solid client base, has products and services is also growing. This growing achieved positive cash demand will often require investments in working flows and is breaking capital and fixed assets, such as more machinery or even, it enters what equipment. Or possibly a new storefront. It will chal- is called the growth lenge the financial resources and the cash position phase. of the company and also stretch the organization of the company and its human resources. The company may face a point where it has the potential to grow, or it can also risk failure if it is not able to attend to growing demands. Its production capacity might be near its limit, and it may find it challenging to meet growing demand from clients. There may also be growing com- petition, particularly if the company was an early entrant to a new market. Financial management, at this point, becomes critical. Managing the growth of the company, although satisfying, can challenge the skills and financial resources. Tasks gradually need to be delegated. In addition, to get a full picture of how the business is performing, financial control and management reporting systems need to put in place. These controls and tools will enable management to understand the contri­ bution of individ- ual products to their profit line. Such management requires a comprehensive financial management plan that noticeably outlines the assets, debts, and the current and future profit of the business. A well written plan will allow a business to get in- vestment for growth, allocate resources efficiently, increase the potential income of the business activity, and monitor all of the results. Step 1 | Identify your stage in the business lifecycle 8 From an organizational perspective, one of the biggest challenges for business owners at this stage is: DIVIDING THEIR TIME BETWEEN A WHOLE NEW RANGE OF DEMANDS REQUIRING THEIR ATTENTION ` grow their management team and workforce. ` hard to find the right expertise in the market, at the right price. ` existing workers might need ­ to be upskilled and better trained, which costs time and money. 1 ` they may have a hard time meeting the needs of their 2 3 growing customer base and dealing with the competition. ` they will also see that the business becomes more com- plex, when it comes to a diverse set of issues. For example, they might want to enter foreign markets, which entail different rules and requirements when it comes to stand- ards of quality, import rules and regulations, as well as practical issues relating to distribution and transport. ! While capital markets are not well-developed in the Western Balkans, in some countries this is the point where listing on the stock exchange becomes an option. As capital markets deepen and become more liquid, the stock exchange could also become a viable option in the countries of the Western Balkans going forward. Step 1 | Identify your stage in the business lifecycle 9 INVESTMENT SPOTLIGHT In the real estate business, contractors that are right and lable for a construction or renovation project are hard to avai­ find. Usually, the search ends up in endless hours spent in yellow pages, sending emails, or asking family and friends. Indeed, in the construction industry, the procurement process is gener- ally manual, not transparent, and unstructured. So far, DaiBau, with its electronic matching platform, managed to connect more than 2000 companies, and gather thousands of quotes from dif­ferent areas of construction to be used for future projections in the market, and also help expand and connect the market in Croatia, Slovenia, Austria and Germany. Daibau won a EUR .7 million investment from SC Venture under the EDIF platform program of the European Commission. “DaiBau wants to match every lead with at least three available contractors and, in the meantime, provide transparency in the market and offer a data- base of good contractors, clients, and prices, making the process easy, even for people that are not familiar with the construction and renovation busi- ness” says Martin Pelcl, CEO, Co-Founder and Gregor Cernelc, CTO, Co-Founder. Step 1 | Identify your stage in the business lifecycle 10 Maturity Market share has reached a stable level, and the Once a company company operates in a segment of the market in matures, it enters a which it has competitive advantages. Mature steady state where it businesses may not be trendy or flashy, but rather is no longer strongly are reliable and consistent. and quickly growing the volume of its Some mature companies may be facing a challenge output. Significant of succession, meaning the founder/owner does new investments in not have any interested heirs who could take the working assets and company forward once they retire or are ready to capital are generally leave the company. no longer required. Other mature companies may be struggling. They may be well-known brands that are not as efficient or profitable as they could be. In this case, it would be considered a company in decline. Depending on the situation and reasons for the decline, investors might be interested regardless. Step 1 | Identify your stage in the business lifecycle 11 Sources of Financing Options for Different € Stages of the Business Cycle For each stage of the business different sources of financing exist. SEED & STARTUP-STAGE OPTIONS € INTERNAL FUNDS: including owners’ personal savings and contributions from friends and family. INCUBATORS: are or­ well as mentorship and network- ga­nizations that offer ing opportunities. Incubator pro- € startups resources in- grams are often linked to univer­ cluding shared office sities, government programs or or operation space, other non-profit institutions. shared equipment, as ACCELERATORS: are essentially ‘graduate’ from their similar to incubators in accelerator program after three or that they offer some of four months — which means that the same resources, development projects are time- but also funding opportunities for sensitive and very intensive. Some startups. They tend to work by incubators will also offer financing, enrolling startups in months-long usually in exchange for a share of programs that offer mentorship, company ownership (equity). office space and supply chain Different incubators will offer resources. More importantly, busi- different resources, and at different ness accelerator programs offer terms. Incubators in the Western access to capital and investment in Balkans tend to be focused on return for startup equity. Startups technology startups only. Step 1 | Identify your stage in the business lifecycle 12 INNOVATION FUNDS, or women. These grants from € GRANTS, AND OTHER funding programs for startups PROGRAMS: Innova- may be extremely competitive. tion funds and grants Another excellent way to source are funding programs that give funding for your business are gov- startups funds that most often do ernment programs that offer start- not need to be paid back. These up capital thus providing you with grants provided by the govern- surplus capital to manage your ment or private organizations are startup. However, the process of especially good options for busi- examination, approval and final re- ness owners who serve a com­ lease of funds may take a lot of munity or are a part of disadvan- time and funds tend to be limited. taged groups such as: minorities ANGEL INVESTORS: themselves, they may be interest- since internal funds are ed in providing mentorship and € sometimes limited, it advice to the startup, so that these is often necessary for may be able to learn from their a business owner to explore other successes and mistakes. Angel in- modes of financing. Angel in­ vestors are not so common in the vestors are generally wealthy indi- Western Balkans, and the ones viduals who are entrepreneurs who exist are not well-organized themselves and are interested in in angel investor networks or funding startup enterprises. Since associations. Most are known by angels are often entrepreneurs word of mouth. Step 1 | Identify your stage in the business lifecycle 13 GROWTH AND MATURITY-STAGE OPTIONS BANK LOANS: is an LEASING: is obtaining amount of money bor- € the use of machinery, rowed for a set period vehicles, or other equip­ to pay back at an ment on a rental basis. agreed date. The repayment will Leasing avoids the need depend on the size, length of the to invest capital in equipment. loan, and the rate of interest. The Ownership rests in the hands of terms and conditions of the loan the financial institution or leasing vary with providers and may be company, while the business has negotiable. the actual use of it. FACTORING: A financing method in which a business owner sells accounts receivable at a discount to a third-party fund- € ing source to raise capital. VENTURE CAPITAL € (for technology and € PRIVATE EQUITY growth stage only) For further details and information on VC and PE please refer to page 15. ? CHECK-IN QUESTION: What stage of the business cycle are you? a) Startup b) Growth c) Maturity ANSWERS: If (a): startup, you are likely not a candidate for venture capital and private equity. Innovation grants, angel investors, acceleration and incubation programs, and friends or family would be better sources of financing. If (b): growth, you could be a candidate for venture capital or private equity. Read on! If (c): maturity, you could be a candidate for private equity. Read on! Step 1 | Identify your stage in the business lifecycle 14 UNDERSTAND THE BASICS OF STEP EQUITY AND PRIVATE EQUITY 2 AND VENTURE CAPITAL Step 2 | Understand the basics of equity and private equity financing and venture captial 15 € What are Equity and Equity Financing WHAT IS EQUITY? Equity basically means ownership in a company. If a company has only one owner, equity is straightforward: the owner holds 100 percent of the company. If a company has more than one owner, then each owner owns a portion, or share of the company, totaling 100 percent. WHY IS SHAREHOLDING IMPORTANT? Decisions in a company are made by voting, and voting rights are proportional to shareholding in a company. So those with the greatest proportion of ownership will have the greatest say in how to run the company. WHAT IS MAJORITY OWNERSHIP AND CONTROL? A majority shareholder is a person who owns at least 51 percent of the shares of the company, which in turn ensures that the respective majority shareholder has absolute control over the company’s operations. Nonetheless, some investors with the majority control are not involved in the company’s daily operations. If none of the shareholders of the company hold the majority of shares, then the control may be attained with much less than 51% of the shares, which is known as majority interest. If the majority shareholder also holds most of the voting shares, then it may dictate the direction of the company through their voting power. Step 2 | Understand the basics of equity and private equity financing and venture captial 16 € € EQUITY VS. DEBT FINANCING: WHAT IS THE DIFFERENCE? Through equity financing, a company gives investors shares in the company’s ownership in exchange for capital, and there is no obligation to repay that money. This ensures that the company has more capital available to invest in growing a successful business, which in turn provides the equity investors a good return on their investment. Debt financing is when a company borrows money, including through obtaining a loan (ex. From a bank), to raise funding. The use of debt financing allows the existing owner of the company to maintain its ownership share in the company. Nonetheless, choosing debt financing means that the company has to repay the loan, including the interest, on a regular basis (ex. Monthly). Step 2 | Understand the basics of equity and private equity financing and venture captial 17 Understand the basics of Venture Capital and Private Equity Private equity means ownership shares in a company that are not traded on an exchange, like a stock exchange for example. A company that has ownership shares that are listed on an exchange would be considered a public company, and these shares are called stocks. In the case of private equity, the shares are bought and sold privately, via agreements between the company and the investor. Venture capital is a type of private equity. FUNDING € PE / VC OWNERSHIP COMPANY GROW IN VALUE € PE / VC FIRMS CAN SELL THEIR EXPANSION NEW OWNERSHIP STAKE AT A PROFIT PRODUCTS AND SERVICES Private equity (PE) and venture capital (VC) firms give funding to a com- pany in exchange for partial ownership in that company. The goal of funding can be used to scale up the business and to expand the market share, including developing or increasing the variety and diversity of products or services, starting a new marketing campaign, or restructur- ing the company so that it is more efficient and profitable. This funding can also help enable expansion, such as in other cities or countries. This way, the company will grow in value, and then the PE or VC firm can sell its ownership stake in the company at a profit. Step 2 | Understand the basics of equity and private equity financing and venture captial 18 € How Do Venture Capital and Private Equity Firms Work? Venture capital and private equity firms have a similar business model. INVESTOR INVESTOR INVESTOR PE and VC both raise capital from investors for a specific period (say, e.g. 7-10 years). Over this period, the firm will invest or buy equity stakes in a number of companies. COMPANIES COMPANIES 7 - 10 YEARS The idea is that the companies will use the money, associated expertise and coaching from the PE or VC to grow signifi­cantly, which means the value of the equity would also go up significantly. The VC or PE fund will then “exit” the investment by selling their equity and turning a profit. In turn, the fund would then distribute these profits back to their investors at the end of the 10-year period. Step 2 | Understand the basics of equity and private equity financing and venture captial 19 Some Characteristics of VC Venture Capital Firms (VCs) and the companies they invest in € EQUITY ONLY AS MENTOR FOCUS ON GROWTH FOCUS MAINLY STAGE COMPANIES ON INNOVATION CHARACTERISTCS OF VCs ` VCs focus almost exclusively on innovation. ` VC funds tend to focus on growth stage companies, that are already esta­blished, with a clear business model, existing clients, and revenue streams. These companies may not yet be profitable, but have the potential to yield high profits, with the right funding and expertise, that can be provided in the form of technical or managerial expertise. VCs look for companies that are at a point where they could grow exponen- tially, through expanding to new markets in other regions or countries, or by launching or expanding a product or service line. But they cannot generate funding to do this on their own. The key is these companies could not just grow some percentage of where they are now, but mul- tiples of where they are now. ` VCs deal with equity only. VCs will normally take a minority stake in a company, which means that the founder will keep the control. The size of the investment varies, but typical investments tend to be in the range of several hundred thousand to a couple million euros in the Western Balkans. ` VCs often do not just invest financially, but often also mentor the in­vestee company by sharing expertise in technical and managerial mat­ ters. Step 2 | Understand the basics of equity and private equity financing and venture captial 20 Some Characteristics of PE Private Equity Firms (PEs) and the companies they invest in TAKE A MAJORITY STAKE BUY GROWTH OR AND CONTROL MATURE COMPANIES € ANY USE CASH INDUSTRY AND DEBT CHARACTERISTICS OF PEs ` PEs invest in a variety of industries. Certain firms may specialize in certain sectors, but in general companies in pretty much any industry could be invested in by a PE firm. ` PEs buy growth or mature companies. Many different types of compa- nies could be for VC funding. They may be successful companies that are seeking to branch out to a new business line or to expand their operations. Alternatively, some companies may have owners who are ready to retire, but who do not have a successor. However, not all com- panies need to be successful. PE funds may be interested in compa- able right now but could be turned nies that are inefficient and unprofit­ around and become much more valuable over several years. ` PEs also use both cash and debt in their investment. This means that as part of their deal, the PE may have the company taking a loan with a bank to complement the equity deal. It all depends on how the deal is structured and its terms. Step 2 | Understand the basics of equity and private equity financing and venture captial 21 ` PEs will often take a majority stake — meaning 50 percent ownership or more. This majority stake means that PE firms will have a say in how the company is run, which may be necessary particularly in cases where a company needs to be turned around. The size of the investment varies but will tend to be larger than VC. What are VC/PE investors looking for? ! VCs and PEs are buying a medium-term investment, not a product or an idea. They need to grow the companies they invest in so they can sell their equity and exit in several years. Equity investors are looking to take on the risks of ownership by becoming shareholders in a company by putting their capital at risk. Equity investors are looking for a return commensurate with those risks. That will be expressed in two ways: capital returns, i.e. an increase in the value of the shares, and income returns from regular dividends. Step 2 | Understand the basics of equity and private equity financing and venture captial 22 INVESTMENT SPOTLIGHT Communicating with applicants is a big problem! The biggest concern for all organizations has always been to make sure that their candidates know where they are in their hiring pro- cess. “I don’t know a single employer that does not want to increase and enhance their candidates experience” says Doug Berg, Founder of Jobs2Web. Convey IQ is the leading provider in talent communication and recruiting automation software that enables organizations to more effectively touch and communicate with candidates at every single stage of the hiring process. A smart candidate engagement planform – the only all in one personalized communication framework for the entire candidate journey. Convey has closed a $5.5 million in funding led by SC venture under the EDIF platform program of the EU. “People at Convey IQ believe that this platform changes people’s life and it is not just a product. That is why there is nothing more noble than helping organizations hire and retain the best talent” says Danielle Weinblatt, the founder of Convey IQ. Step 2 | Understand the basics of equity and private equity financing and venture captial 23 STEP CORPORATE GOVERNANCE 3 AFTER AN EQUITY INVESTMENT The Corporate Governance of a company will generally change after the introduction of a VC or PE. Step 3 | Corporate governance after an equity investment 24 CORPORATE GEVERNANCE € BOARD AND INDPENDANCE OF COMPENSATION SHARHOLDING THE BOARD SCHEMES STRUCTURES Corporate governance relates to the way a company’s decisions are made and how it is run. It refers to the relative powers of the management, board of directors, and shareholders. From the investors’ point of view, corporate governance relates to how a company manages its relationships, primarily how a company’s manage- ment, its board and its shareholders deal with each other. It also deals with the external relationships, with the critical objective of reducing conflicts of interests and acting in the best interests of stakeholders such as shareholders, customers, suppliers, banks, government, society, etc. Some of the critical characteristics of a comprehensive Corporate Gover­ nance are: ` Independence of the board from the CEO’s position. The separation of the chairman and CEO functions and the independence of the super­ visory directors. ` Board and shareholding structures. Medium or small-sized boards are considered more effective than large boards. ` Compensation schemes linked to shareholder returns. In the current economic development, remuneration is one of the most sensitive corporate governance issues in attracting the public, investor, and political attention. Step 3 | Corporate governance after an equity investment 25 Advantages and Disadvantages of Equity Financing ADVANTAGES NO MONTHLY NETWORK PAYMENTS ADVANTAGES FINANCING EXPERTISE & ASSISTANCE € MORE CASH NO LIABILITY ` No monthly payments or interest. You don’t repay an equity investment as you do with a loan, and there is no interest involved. With equity financing, investors are paid back through dividends (which is basically a portion of profits). ` Access to networks of clients, experts, and potential partners. Investors often have a large and vast network of contacts in their focus areas, which they would be more than happy to open up to you. These net- works might support your company’s growth significantly. Step 3 | Corporate governance after an equity investment 26 ADVANTAGES ` Operating expertise and technical assistance. Investors themselves often have first-hand experience in running and growing a business. They can use their expertise to grow and expand your company. ` Significant financing. Private equity and venture capital funds are usually able to invest significantly larger amounts of capital than a business owner can mobilize using own funds, from friends and family, or from a bank. ` Helps your cash position. Since you are not making a monthly loan pay- ment, you have more cash to use in the daily activities of the business. ` Shared commitment. If the business does not prosper, the investors and the business owners share the responsibility. There is no personal liability to the owner. Equity investment should be seen as a long-term solution and a means to bring both cash and experience into your company. Equity investors want their capital to help the business make good invest- ments and place the business for medium- and long-term growth. Furthermore, you will have to give some control over your business’s operations if you offer stock to investors. Step 3 | Corporate governance after an equity investment 27 DISADVANTAGES LESS LESS CONTROL OWNERSHIP DISADVANTAGES € TIME DIFFICULT CONSUMING INVESTORS ` Less control. You might have “opinions” you have to deal with. Equity investors usually get a vote and often times they don’t agree with your ideas about the business. ` Giving up ownership. Even though you are still the majority of share- holders, you will have to give away some control of the business and even some profit each year as you now have to split the earnings. ` Time consuming and reporting. Investors need regular check-ups and want detailed reporting on the business and on how the money they invested is doing. ` Investors can be difficult. Investors ask a lot of questions about the business and share different ideas about and how to run the business which takes a lot of time. Step 3 | Corporate governance after an equity investment 28 DISADVANTAGES Think about the long-term strategy for your business. The equity investors will be looking for a plan for their return on investment, and this strategy might include merging with another company or even selling the company to a larger firm. ? CHECK-IN QUESTION: 1. Do you need longer-term financing? 2. Do you have strong growth potential? 3. Are you ready to share strategic decision-making and other responsibilities in your company? ANSWERS: If yes to the above, then go to part 4! Step 3 | Corporate governance after an equity investment 29 STEP 4 PREPARING FOR INVESTMENT If you have made it this far, you may be a potential candidate for an equity investment. Here are several steps in going forward to prepare yourself financially. €€ € Step 4 | Preparing for investment 30 Find a Good Financial Advisor A qualified advisor can help you prepare for investment, applying their specialized technical and financial expertise. An advisor can help you prepare and present your financial information in a way that investors can understand. Choosing a competent financial advisor is crucial. Before finding a com­ petent financial advisor, get a few recommendations, and talk to them to see if they are a good match. Here are some things to keep in mind when choosing a financial advisor: 2. TRACK NECESSARY RECORD? CREDENTIALS? FINANCIAL ADVISOR ENOUGH LOCATION? TIME? ` What is their track record? Who were some of their previous clients and what is their expertise in preparing clients for equity deals? If you are a candidate for a venture capital investment, has the advisor worked on VC deals in the past? Same question if you are a candidate for private equity. What were the funds they worked with, and what was the result? Step 4 | Preparing for investment 31 € ` Do they have the necessary credentials? – Ask your potential candidate if they have the qualifications from national or international institutions in financial analysis, accounting, and auditing. These qualifications can give you an indication of whether the financial advisors have a reason- able level of education and training. Also, ask the potential financial advisor if they have experience in your sector or industry. While this expertise is not always necessary, it could be essential to help them understand the unique needs of the business. ` Do they have enough time for you? – One test is to see if they respond in a reasonable amount of time and a satisfactory manner. If they seem rushed, or if they dismiss your questions as not necessary, this could be an indication that they are either unable or unwilling to give you the right financial advice. ` A good advisor might be located elsewhere. – The decision on where your financial advisor should be located depends on what you feel most comfortable with. If you want face-to-face contact and/or want someone who’s able to go to business meetings with you, then you will want to find a financial advisor that is physically located near you or willing to come to you from time to time. However, with technology evolving every day, you and your financial advisor can work together over the internet as well, sharing information and holding “meetings” over skype or similar means. Depending on the profile of your com- pany, and where you are located, the best advisor for you might be located far away, and that does not mean you cannot work with them. Step 4 | Preparing for investment 32 Identify the Right Investors Specialized investors such as VC and PE often focus exclusively on a specialized market, for example certain sectors of the economy, specific countries, and companies at a specific stage of development. Before approaching an investor, make sure that they invest in compa- nies such as yours. If you approach a VC fund specialized in IT startups in the Western Balkans, they will likely not be interested in a mature manu­ facturing company, even if you are in the same region. Often you can find information about investors in a chambre of commerce, trade and business affairs, startup contests (e.g. Pioneers of the Western Bal- kans) or through a website. STAGE OF SECTOR GEOGRAPHY COMPANY ` startup ` agriculture ` region ` growth ` information ` country ` mature ` technology ` financial services ` tourism, etc. Step 4 | Preparing for investment 33 STEP GAIN A DEEP UNDERSTANDING OF 5 YOUR FINANCES AND PERFORMANCE Before entering an equity deal, companies must undergo a financial due diligence process to mitigate risks and maximize value. Your financial advisor will play a key role in this process. 300 200 100 0 10 20 30 40 50 60 70 Step 5 | Gain a deep understanding of your finances and performance 34 Here are a few tips to help your company prepare for sell-side due diligence: VALUE MAXIMIZATION: Sellers can enhance value and improve negations with potential investors when they are knowledgeable about their company’s finances. MINIMIZE SURPRISES: Being upfront with issues enhances seller credibility and leads to nego­ tiations built on more trust. ACCELERATE CLOSING: Seller helps to streamline and reduce cost of buyer’s due diligence. Prepare Financial Statements Investors need information on a company’s financial and operational per- formance before making an investment. They will either ask for your financial statements and business plan or prepare a business plan with you based on past performances and the future outlook that you will discuss with them using several scenarios. It is therefore very important that SMEs prepare financial statements early on as any investor will ask for some periodic information to base its investment decision on. Step 5 | Gain a deep understanding of your finances and performance 35 Calculate Key Performance € Indicators (KPIs) FOCUS ON PERFORMANCE OF INVESTMENT FINANCIAL KPIs COMPARE WITH INDUSTRY IN SAME CLUSTER Financial Key Performance Indicators and Operational Key Performance Indicators will help explain the past performance of your company and help build the outlook. Financial KPI’s enable investors to compare the performance of your company with other companies in the same cluster (sector, region). FOCUS ON PERFORMANCE OPERATIONAL KPIs COMPARE WITH INDUSTRY Operational KPIs will be focused on the performance of your company and enable comparison with the particular industry or sub-industry it is working in (e.g. a telecom company will have KPIs relating to new customers per month and follow their cost of acquisition, and see how long they will remain a customer; and an agribusiness company can focus on specific productivity measures, such as ton per hectare of mill or hectoliter of milk produced by cow... that may not be relevant to, say, an agribusiness company). Step 5 | Gain a deep understanding of your finances and performance 36 FOCUS ON YOUR KPIs INVESTORS COMPARE WITH SIMILAR COMPANIES AND COMPETITORS Investors will compare your company’s KPIs with those of similar companies in the region and other regions, and your competitors to gauge how well your company is doing. Below is a description of some of the main financial KPIs investors will typically look into. It makes sense to calculate them for your firm, so you can have a clear idea of your own performance before you approach a potential investor. In a nutshell, investors are looking for KPIs relating to how much you make in profit, how indebted you are, and what the returns are/will be to the investment. KPIs will not be analyzed in isolation, but rather as a set. Each tells part of the story but not the full story of your company. Investors will look at profitability, debt, and other KPIs together to get an understanding of your company’s efficiency and productivity. Also, investors will look at KPIs of your company and compare them to results from other, similar companies, and/or industry averages if these are available. In addition, investors may calculate your company’s KPIs over time to get a sense of its historical performance and trend. Step 5 | Gain a deep understanding of your finances and performance 37 Examples of Financial KPIs Capital adequacy ratios: how much leverage is your company? The financial leverage or gearing is the amount of debt owed by an SME than enable to leverage the equity it already has to finance its operations. It can be measured by the Debt to Equity Ratio which shows the how much the equity is leverage by debt. ` The debt to equity ratio measures the amount of debt based on the figures stated in the balance sheet, and how much it represents in terms of equity. For most businesses a lender would lend the maximum value of the equity, which would lead to a standard value of debt to equity of one. Debt to Equity Ratio = Total Debt / Total Equity The issue with having more debt is twofold: (i) when a company has to repay its debt maturity which hits its operational cash flow, and (ii) interest expenses are bringing up the break-even point. Profitability ratios: how much profit does the company make? Profit, simply speaking, is how much revenue exceeds costs. Investors will often compare how much profit a company generates, as compared to its revenues, operating costs, assets and other considerations. Profitability indicators are simply different ways to relate profits to costs, and some of the more common indicators are explained below. Step 5 | Gain a deep understanding of your finances and performance 38 ` The gross profit margin shows how much a business is earning, after taking into consideration the cost of producing the goods or services.The cost of goods/services includes all costs generated to produce or provide your product or service directly, such as the cost of materials and inputs, and the salaries of people who produce the goods/services. It does not include other costs such as labor costs of people who work in sales or administration, marketing costs, or research and development. All of the latter are not considered production costs. Gross Profit Margin = (Total revenues – Cost of producing goods and services) / Total revenues ` EBITDA and EBITDA margin. EBITDA stands for Earnings Before Interest, Taxes, Depreciation, and Amortization. It represents the profitability of a company without considering non-operating items like interest and taxes, as well as non-cash items like depreciation and amortization. In- vestors like to use EBITDA because it is seen to focus on the essence of a company’s operations, and it is easier to compare across companies. For example, since tax rates can vary quite significantly across different cities or countries EBITDA does not consider tax payments, making it easier to compare. Likewise, it takes out of consideration certain things over which a business owner has discretion, such as how much debt is taken on, since interest payments are not reflected either. This makes it easier to compare companies. The downside of EBTIDA margin should be looked together with net profit and actual cash flow generation, which are better indicators of a company’s performance. Step 5 | Gain a deep understanding of your finances and performance 39 EBITDA = Net Income + Interest + Taxes + Depreciation + Amortization * Net income = revenues – expenses – tax payments ` The EBITDA margin makes comparison easier across companies of different sizes, since it controls for revenues. It basically tells how much is earned for every unit of revenue. The higher a company’s EBITDA margin is, the lower that company’s operating expenses are in relation to total revenue. EBITDA margin = EBITDA / Total revenues If company A has the same profit as company B, but company B spends less money to produce goods, company B’s profit margin is higher than that of A. Production costs include those such as salaries and materials used directly in production. A more efficient company will have a higher gross profit margin. ` Return on equity (ROE) - shows to what extent the money that equity investors have put into the company is generating a profit. Companies with a high ROE are usually more capable of generating cash internally, and therefore less dependent on debt financing. ROE = Net income / shareholders’ equity ` ROA. Measures how efficiently profits are being generated from the assets employed in the business. It will have meaning only when com- Step 5 | Gain a deep understanding of your finances and performance 40 pared with the ratios of similar companies. For example, since a man- ufacturing company will have much more in terms of machinery and other fixed assets than a bank, it does not make sense to compare ROA of the two. A low ratio in comparison with industry averages indicates an inefficient use of business assets. ROA = Net income / average total assets Liquidity ratios: is the company able to service its debts? A company is said to be liquid when it has enough cash and other assets that can be easily converted into cash to pay its short-term debts. Investors will not want to invest in companies that are struggling to pay their bills. Measures of liquidity include the current ratio and working capital. Current assets are assets that can likely be converted into cash in the coming years (inventories, payments to be received from clients, and liquid investments). Current liabilities are obligations that are due in the coming year Current ratio = current assets / current liabilities Working capital = current assets – current liabilities If a company has substantial working capital, then it should have the potential to invest and grow. If it is negative or close to negative, it might have trouble growing or paying back its obligations. Step 5 | Gain a deep understanding of your finances and performance 41 STEP 6 PITCH DECK Pitch deck is a short presentation which gives a brief idea about your business to the potential investors. Part 6 | Pitch deck 42 A pitch deck, also known as a teaser or an investor pitch or a startup pitch, represents your idea to an external audience with an overview of your business and helps you to raise funds. This presentation should be simple, short, and sweet, while also including enough information to convince investors to give you money. A great pitch deck starts by stating the problem, including the business model that capitalizes on it, and ends with the future projections. Here are all the components that you should include in your pitch deck. STATE THE PROBLEM This component should state the problem your target audience faces, explaining what gap you are trying to fill in the market. You should only try to solve one problem, or otherwise, you will lose focus and simplicity. This should make it clear to your investors that you have found a clear opportunity, and you are ready to use it. A problem leads to a chance which can be capitalized on. SOLUTION The solution needs to be brief and very clear. You should state the possible solutions to the stated problem and should move on to your specific solution and why do you plan to choose it. Ensure that your potential investors will clearly understand and will buy your solution. Part 6 | Pitch deck 43 MARKET Every pitch deck should include the size of the market and € € € € € the potential size of the opportunity. What is the target mar- ket? How big is the market? It is essential for many investors that you think of opportunities beyond the Western Balkans, as this market is going to determine the potential exit of the investor. Another crucial step is to determine the possible outcome to investors that express interest, including oppor- tunities in a small market and the returns that could be im- pacted by this. BUSINESS MODEL A business model is a conceptual structure that supports the possibility of a company and includes the purpose and goals of the company and how it intends to achieve them. This is a crucial component of the pitch deck as here you explain your potential investors the finances of the business structure. A business model should include your operating structure; how you make money; your distribution channels, gross margin, etc. COMPETITION 1 2 3 Every business has competition. If you do not know who the competitors are, then you have not done adequate research. Pause everything and find out. This is a significant part where you convince your investors that you have done your home- work, and you know about your competitors. List your com- petitors and include their positioning, strengths, weaknesses, Part 6 | Pitch deck 44 and opportunities. Create a competitive background and position your company as your customers see it among the competition. TEAM One of the significant parts of the pitch deck in which the in- vestors are genuinely interested in is the management team section. You have to show your potential investors how you think about complementary skills and who does what. Show how qualified, experienced, and dedicated your team is and how far are you planning to go with them. Include di­ rectors of departments (business development, product develop­ ment, financials, marketing), key stakeholders, key advisers, etc. FINANCIALS The financials part is a part where investors will spend the € most time on. In this part, you should state your plans for the future: sales forecast, profit, and loss statement, and cash flow forecast for at least three years. USE OF FUNDS This part is important as you will show your investors what you are going to do with the money. More importantly, you need to be able to explain why you need the amount of money you are asking for and how you plan on using the money. Investors will want to know how their money is being used and how it is going to help you achieve the goals you are setting out for your business. Part 6 | Pitch deck 45 ADDITIONAL INFORMATION AND SUPPORT Equity investment should be seen as a long-term solution and it is meant to bring both cash and experience into your company. So, if you have decided that you want to have other owners in the company and that you need the advice and counsel of investors, then equity financing can be a smart move for your company. You need to keep in mind that investors are looking for an investment, not to buy a product. They are seeking opportunities for high growth potential, for a business that demonstrates strong operational and finan- cial base and profitable exit in the coming few years. Before you sign on your equity financing agreement, be confident in your growth and financial projections. These investors will be looking for results, so be sure you are ready to deliver! For additional information and support for you and your business: ` Attached is an Annex 1 with a list of resources by country of SME/ start-up support organizations, including incubators, accelerators, VCs, PE funds, guides, Chambers of Commerce, associations, etc.; and ` The Private Equity in the Western Balkans online course (https:// olc.worldbank.org/content/private-equity-western-balkans) to support company owners and advisors to the companies, to comprehend equity investment by explaining what it is and what is its process. Additional information and support 46 Annex ANNEX List of resources by country of SME/start-up support organizations, including incubators, accelerators, VCs, PE funds, guides, Chambers of Commerce, associations, etc. Start-up network stakeholder directory ALBANIA Stakeholder Action type Website Contact AKSHI - National Agency helpdesk@akshi. Public Institution http://akshi.gov.al of Information Society gov.al http://www.innovationhub. info@innovation- Innovation Hub Public Institution al/start-up-organiza- hub.al tions-in-albania/?lang=en AIDA (Albanian Investment Public Institution http://www.aida.gov.al info@aida.gov.al Development Agency) https://innovationmapal- info@innovation- Innovation Fund Public Institution 47 bania.org/funding mapalbania.org dguga@ceed-al- Annex CEED Albania Other / Mentor http://ceed-albania.org bania.org info@yunussb. Yunus Mentor Pool Early Programs www.yunussb.com com IDEA Business Start-up Incubators, Accelerators, http://idea.cefe.net/about- idea@cefe.net Campaign Early Programs us/ Incubators, Accelerators, Oficina http://www.oficina.al info@oficina.al Early Programs Incubators, Accelerators, Protik https://www.protik.org info@protik.org Early Programs Incubators, Accelerators, event@betahaus. Betahaus https://www.betahaus.com Early Programs de Incubators, Accelerators, Dutch Hub (co-working) http://dutchhub.al info@dutchhub.al Early Programs Incubators, Accelerators, https://talentgarden.org/ TAG (co-working) Early Programs us/campus/tirana Tirana Business Park Incubators, Accelerators, https://www.tiranabusi- info@tiranabusi- (co-working) Early Programs nesspark.com/en nesspark.com University of Tirana Public Institution http://www.unitir.edu.al 48 Institute for Technology Annex and Research, Marin Other www.umb.edu.al Barleti University Incubators, Accelerators, Metropolitan University http://umt.edu.al Early Programs Innovation Nest Investor http://innovationnest.org American Chamber of https://www.amcham.com. info@amcham. Public Institution Commerce al com.al Ministry of Education https://www.acce.al/en/ Sport and Youth - Junior Public Institution ministry-education­-sport- Achievement programs and-youth Municipality of Tirana - Public Institution https://www.tirana.gov.al TUMO Education Center Crimson Finance Fund aadf.org/project/crimson-­ Albania - Albanian-Ame­ ri­ Investor finance-fund-albania can Development Fund Koloegji Universitar I http://kub.edu.al/sq/ Other Biznesit faqja-kryesore Business Magazine Media https://businessmag.al Beta Pitch competition https://www.betapitch.net/ Events (Telekom Albania) our-team/landa-grembi 49 Vodafone Disruption Camp Events Annex DL_Corporate_Af- Super generation http://www.supergenera- Events fairs@albtelecom. Hackathon (Albtelecom) tion.al al Elevator Lab Pitch Compe- Events www.elevator-lab.com tition (Raiffeisen Bank) https://www.startupgrind. Startup Grind Albania Events com/tirana https://www.innospacetira- InnoSpace Tirana Events na.com UK Albania Tech Hub Events ukalbaniahub.com Garazh Events http://garazh.xyz https://www.startuplive. office@startup­ Startup Live Events org/event/tirana-2018-05 live.org AllWeb Conference Events https://allweb.al http://partnersalbania.org/ partners@part- Green ideas contest Events programs/green-ide- nersalbania.org as-competition 50 Annex BOSNIA AND HERZEGOVINA Stakeholder Action type Website Contact Incubators, Accelerators, contact@hub387. Hub387 http://hub387.com Early Programs com Incubators, Accelerators, Sparb Business Park https://spark.ba info@spark.ba Early Programs Incubators, Accelerators, INTERA Technology Park https://intera.ba info@intera.ba Early Programs ICBL - Innovation Centre Incubators, Accelerators, https://icbl.ba info@icbl.ba Banja Luka Early Programs Incubators, Accelerators, BIT Centar http://www.bitcentar.com info@bit.ba Early Programs https://www.coworker. Incubators, Accelerators, QLAB com/bosnia-and-herzego- Early Programs vina Incubators, Accelerators, Networks Foundation https://mozaik.ba Early Programs Mozaik Foundation (social Incubators, Accelerators, https://www.restart.ba office@restart.ba business incubator) Early Programs RESTART Events 51 ZeDA - Zenica Develop- Annex Public Institution ment Agency SECO Entrepreneurship Other Program Youth Employment Project Other https://yep.ba info@yep.ba Other (software sup- Ant Colony port) SEEBA VC Fund Investor Federal Ministry of http://fbihvlada.gov.ba/ info@fbihvlada. Development, Entre­ Public Institution english/ministarstva/ gov.ba preneurship and Crafts razvoj_poduzetnistvo.php USAID Other UNDP Other University of Sarajevo Public Institution https://www.ius.edu.ba info@ius.edu.ba International BURCH Incubators, Accelerators, https://www.ibu.edu.ba info@ibu.edu.ba University Early Programs Guarantee Fund of the http://www.garantnifondrs. info@garantni- Public Institution Republika Srpska org fondrs.org The Ministry of Science http://vladars.net/eng/ and Technology of Public Institution vlada/ministries/MST/ 52 Republic of Srpska Pages/default.aspx Ministry of Industry of Annex Public Institution http://vlada.ks.gov.ba Canton Sarajevo Employment office of Public Institution the Republic of Srpska Networks Demo Days Events Sarajevo Unlimited Events Conference Betapitch Spark Events KOSOVO Stakeholder Action type Website Contact Kosovo Investment and Enterprise Support info.kiesa@ Agency, (KIESA) (under Public Institution https://kiesa.rks-gov.net rks-gov.net Ministry of Trade and Industry of Kosovo) Innovation Center Kosovo Incubators, Accelerators, https://ickosovo.com/ info@ickosovo. (ICK) Early Programs contact com STIKK - The Kosovo Incubators, Accelerators, https://stikk.org 53 ICT Association Early Programs Business Support Centre Incubators, Accelerators, http://bsckosovo.org/en/ Annex (BSK) Early Programs home http://www.mda-founda- MDA Foundation Incubators tion.org Innovation and Training http://itp-prizren.com/ itp-prizren@giz. Public Institution Park Prizren contact de info@ipkofoun- IPKO Foundation Oher https://ipkofoundation.org dation.org Incubators, Accelerators, http://www.prishtinahack- info@prishtina- Prishtina Hackerspace Early Programs erspace.org hackerspace.org Incubators, Accelerators, prishtina@bone- Bonevet https://www.bonevet.org Early Programs vet.org Incubators, Accelerators, Gjirafa Lab http://gjirafalab.com Early Programs info@venture-up. Venture UP Public Institution http://venture-up.org org UNICEF Innovation Lab Incubators, Accelerators, contact@koso­ kosovoinnovations.org/en Kosovo Early Programs voinnovations.org Encouraging Young Incubators, Accelerators, https://kosovaideas.com/ hello@kosovaide- Entrepreneurs (EYE) Early Programs content/page/about_us as.com Incubators, Accelerators, 54 Gjakova Innovation Center www.jic-ks.com info@jic-ks.com Early Programs http://ceed-kosovo.org/ Annex CEED Kosovo Events category/news/events Ministry of Innovation and 2/ https://www.min-rks.net/­ bardh.ahmeti@ Public Institution Entrepreneurship home rks-gov.net Ministry of Economy Public Institution https://mzhe-ks.net/en Global Entrepreneurship Events Week University of Prishtina Public Institution https://www.uni-pr.edu American University of Other https://kosovo.rit.edu info@auk.org Kosovo The University for Business Other https://www.ubt-uni.net info@ubt-uni.net and Technology Riinvest College Other https://www.riinvest.net info@riinvest.net Kosovo Association of Event and Networking http://www.smart-idea.eu Young Entrepreneurs https://sc-ventures.com/ Enterprise Innovation Fund news/kosovo-joins- Public Institution (grant schemes) enterprise-innovation-­ fund-enif Dokutech Events http://doku.tech 55 KosICT Events https://kosict.com https://techcamp.america. Annex TechCamps Events gov/techcamps/tech- camp-kosovo http://communities.tech- Startup Weekend Events stars.com/kosovo/prishti- Prishtina na-kosovo/leaders SERBIA Stakeholder Action type Website Contact Ministry of Economy https://privreda.gov.rs/ Public Institution (ge­neral entrepreneurship) english/ Ministry of Innovation http://www.mpn.gov. Public Institution and Technology ?lang=sr-YU rs/­ Ministry of Youth Public Institution www.mos.gov.rs Serbian Development Public Institution http://ras.gov.rs/en Agency (RAS) Serbian Chamber of Public Institution https://pks.rs bis@pks.rs Commerce Science and Technology Public Institution https://ntpark.rs/en office@ntpark.rs 56 Park (STP) Novi Sad Business office@inkuba- Annex Public Institution http://inkubator.biz Incubator tor.biz https://www.ict-cs.org/en/ office@ict-cs. ICT Clusters (in 3 regions) Public Institution cluster org Innovation Fund Public Institution Incubators, Accelerators, StartiIT https://startit.rs Early Programs Incubators, Accelerators, ICT HUB https://www.icthub.rs info@icthub.rs Early Programs Incubators, Accelerators, Impact Hub Belgrade Early Programs Step by Step program Incubators, Accelerators, (Erste bank) Early Programs Incubators, Accelerators, Razlivaliste http://razlivaliste.org Early Programs StartLabs VC Fund Investor https://startlabs.co Serbian Venture Network https://www.seven.rs/ Investor (Seven) about-us/ South Central Ventures Investor https://sc-ventures.com (Serbia office) 57 Annex NORTH MACEDONIA Stakeholder Action type Website Contact Startup Macedonia https://startupmacedonia. Other Association mk Incubators, Accelerators, http://inno.feit.ukim.edu. Innofeit (co-working) Early Programs mk Incubators, Accelerators, info@publicroom. Public Room (co-working) http://publicroom.org Early Programs org Incubators, Accelerators, https://www.coworker. Coffice (co-working) Early Programs com/macedonia/skopje Incubators, Accelerators, Seavus Incubator Early Programs Incubators, Accelerators, https://techpark.seeu.edu. techpark@seeu. SEEU Tech Park Early Programs mk edu.mk Incubators, Accelerators, https://ceedhub.mk/about- CEED HUB Skopje Early Programs us South Central Ventures Investor https://sc-ventures.com (Macedonia office) 58 http://ceed-macedonia. Annex ceed@ceed-mac- CEED Business Angels Club Investor org/ceed-macedonia­ - edonia.org business-angels-club https://www.seaf.com/in- contactus@seaf. SEAF Macedonia II Fund Investor vesting/europe/seaf-mace- com donia-ii-fund Fund for Innovation and contact@innova- Public Institution https://www.innovation.mk Technology Development tion.com.mk Ss. Cyril and Methodius http://www.ukim.edu.mk/ ukim@ukim.edu. Public Institution University in Skopje en_index.php mk South East European proffice@seeu. University (SEEU) Tetovo Other https://www.seeu.edu.mk edu.mk and Skopje University American Other https://uacs.edu.mk/home info@uacs.edu.mk College Skopje https://startupweekend. Startup Weekend Skopje Events org/locations/europe/mk https://www.startupgrind. Startup Grind Events com/skopje Global Entrepreneurship https://www.genglobal. Events Week org/north-macedonia 59 The publication was produced with the financial support of the European Union. Its contents are the sole responsibility of its authors and do not necessarily reflect the views of the European Union.