96116 Haiti The World Bank Group Country Survey FY 2014 Report of Findings July 2014 The World Bank Group Haiti Country Opinion Survey 2014 Acknowledgements The Haiti Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Haiti country team and the local fielding agency DAGMAR GROUP. In particular, PORG is grateful to Mary A. Barton-Dock (Special Envoy), Kanae Watanabe (Country Officer) and Berdine Edmond (Communcations Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Haiti Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Haiti ........................................................12 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectoral Importance and Effectiveness......................................30 VII. How the World Bank Group Operates .......................................35 VIII. World Bank Group’s Knowledge and Instruments .....................43 IX. The Future Role of the World Bank Group in Haiti ....................50 X. Communication and Openness..................................................55 XI. Appendices ................................................................................60 2 The World Bank Group Haiti Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Haiti perceive the Bank Group;  Obtain systematic feedback from stakeholders in Haiti regarding:  Their views regarding the general environment in Haiti;  Their overall attitudes toward the World Bank Group in Haiti;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Haiti;  Perceptions of the World Bank Group’s future role in Haiti.  Use data to help inform Haiti country team’s strategy. II. Methodology In May, 2014, 409 stakeholders of the World Bank Group in Haiti were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President/Prime Minister, office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 204 stakeholders participated in the survey (50% response rate). Some respondents received and returned questionnaires through courier. Others received a link to an online version of the questionnaire in the Qualtrics platform. Respondents were asked about: general issues facing Haiti; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Haiti; and the WBG’s communication and information sharing in Haiti. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Haiti: Respondents were asked to indicate whether Haiti is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Haiti, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Haiti, WBG staff preparedness to help Haiti solve its development challenges, WBG’s local presence, WBG’s capacity building in Haiti, their agreement with various statements 3 The World Bank Group Haiti Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG) (continued): regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Haiti, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to indicate which groups the WBG should collaborate more with in Haiti to ensure better development results. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Haiti, the extent to which the WBG meets Haiti’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty six development areas, and the WBG’s level of effectiveness across twenty seven of these areas, such as education, policy sector governance/reform, job creation/employment, and health. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, the WBG’s speed in disbursing funds, and whether the WBG takes decisions quickly in Haiti. F. The Future Role of the World Bank Group in Haiti: Respondents were asked to indicate what the WBG should do to make itself of greater value in Haiti, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Haiti. Respondents were asked to indicate the areas in which Haiti would benefit the most if the WBG plays a leading role among international partners, and the areas in which Haiti would benefit the most from other donors in Haiti. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, the language in which they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Haiti, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location. 4 The World Bank Group Haiti Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President, Prime Minister, and the office of a minister were combined, respondents from consultants/contractors working on WBG projects were combined with those from PMUs, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations, NGOs, CBOs, and trade unions were combined into “CSO.� Few respondents from the office of parliamentarian, local governments, independent government organizations, academia/research institutes/think tanks, and other organizations were included in the “Other� category. There were no respondents from faith-based groups or the judiciary branch. Percentage of Respondents (N=186) NGO 18% Employee of a Ministry, Ministerial Department or Implementation Agency 12% Other 9% Office of Minister 9% Media 9% Project Management Unit (PMU) overseeing implementation of project 8% Private Sector Organization 7% Bilateral Agency 6% Multilateral Agency 5% Consultant/Contractor working on World Bank Group supported project/program 5% Office of the President, Prime Minster 3% Community Based Organization 3% Financial Sector/Private Bank 2% Independent Government Institution 2% Academia/Research Institute/Think Tank 1% Office of Parliamentarian 1% Local Government Office or Staff 1% Trade Union 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Haiti Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=180) Other 16% Generalist 12% Agriculture/rural development/food security 9% Public sector governance/public financial 9% management/anti corruption Education 9% Health/Communicable/non-communicable 9% diseases Urban development 8% Energy 5% Private sector development/foreign direct 4% investment Financial markets/banking 3% Information and communications technology 3% Transport 3% Climate change/disaster management 2% Law and justice/regulatory framework 2% Natural resource management/environmental 2% sustainability Social protection 2% Water and sanitation 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Haiti Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across both geographic locations for all country survey questions can be found in the Appendix C (see page 101). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=188) Port-au-Prince 90% Outside Port-au-Prince 10% “Which best represents your geographic location?� (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Haiti, can be found in Appendix D (see page 117) and Appendix E (see page 133). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix E. Percentage of Respondents (N=188) Yes 55% No 45% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Haiti Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=184) Collaborate as part of my professional duties 65% Use World Bank Group reports/data 28% Use World Bank Group website for 22% information, data, research, etc. Observer 20% Engage in World Bank Group 20% related/sponsored events/activities "Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Group Haiti Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=184) The World Bank (IDA) 48% None 45% The International Finance Corporation (IFC) 14% The Multilateral Investment Guarantee 1% Agency (MIGA) "Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to the World Bank and IFC Percentage of Respondents (N=168) Yes 18% No 82% “Do your projects involve both the World Bank and IFC?� 9 The World Bank Group Haiti Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of familiarity with the World Bank in Haiti, whereas respondents from CSO and the media had significantly lower levels of familiarity with the organization.  Respondents from Port-au-Prince had significantly higher levels of familiarity with the World Bank than respondents from outside Port-au-Prince.  Respondents’ ratings of familiarity with the World Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Haiti, and significantly, moderately correlated with the Bank’s relevance to Haiti’s development and its ability to help achieve development results in Haiti. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 "How familiar are you with the work of the World Bank in Haiti?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 The World Bank Group Haiti Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with Other Organizations  Respondents had significantly higher levels of familiarity with the World Bank than the Inter-American Development Bank, Caribbean Development Bank, and Latin American Development Bank. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 World Bank (WB/BM) 6.4 Inter-American Development Bank 6.0 (IDB/BID) Caribbean Development Bank (CDB) 3.0 Latin American Development Bank (CAF) 2.3 "How familiar are you with the work of these organizations in Haiti?" (1 - "Not familiar at all", 10 - "Extremely familiar") 11 The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haiti Headed in the Right Direction Percentage of Respondents (N=184) The right direction 53% Not sure 34% The wrong direction 13% "In general, would you say that Haiti is headed in ...?" (Respondents chose from a list.) 12 The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haiti (continued) Development Priority Percentage of Respondents (N=199) Education 66% Public sector governance/ reform 51% Job creation/employment 33% Health 29% Transport 29% Security/stabilization 27% Energy 26% Environmental sustainability 22% Anti-corruption 21% Agricultural development 17% Poverty reduction 17% Water and sanitation 17% Economic growth 15% Foreign direct investment 14% Social protection 14% Domestic private sector development 14% Reconstruction 13% Law and justice 13% Food security 10% Local governance and institutions 10% Rural development 10% Equality of opportunity 5% Social cohesion 4% Disaster management 4% Climate change 4% Urban development 3% Information and communications technology 3% Trade and exports 3% Regulatory framework 2% Natural resource management 2% Global/regional integration 2% Gender equity 1% Regional conflict and tensions 1% Financial markets 1% Crime and violence 1% Communicable/non-communicable diseases 0% "Listed below are a number of development priorities in Haiti. Please identify which of the following you consider the most important development priorities in Haiti. (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) 13 The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haiti (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=200) Job creation/employment 57% Education 51% Economic growth 44% Rural development 39% Agricultural development 34% Anti-corruption 29% Public sector governance/ reform 21% Domestic private sector development 20% Foreign direct investment 19% Food security 18% Security/stabilization 15% Water and sanitation 15% Energy 15% Transport 14% Social protection 13% Local governance and institutions 13% Health 11% Equality of opportunity 10% Urban development 10% Law and justice 9% Reconstruction 8% Environmental sustainability 7% Social cohesion 5% Natural resource management 5% Trade and exports 4% Disaster management 4% Climate change 3% Gender equity 3% Crime and violence 3% Global/regional integration 3% Information and communications technology 2% Regional conflict and tensions 1% Regulatory framework 1% Financial markets 1% Communicable/non-communicable diseases 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) 14 The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haiti (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=198) Job creation/employment 43% Agricultural development 41% Energy 40% Foreign direct investment 37% Anti-corruption 34% Public sector governance/ reform 34% Trade and exports 34% Domestic private sector development 33% Education 27% Rural development 24% Transport 24% Security/stabilization 13% Reconstruction 13% Regulatory framework 10% Information and communications technology 10% Local governance and institutions 8% Equality of opportunity 8% Natural resource management 8% Urban development 7% Financial markets 6% Law and justice 6% Global/regional integration 6% Social cohesion 5% Environmental sustainability 5% Disaster management 4% Health 4% Food security 4% Water and sanitation 3% Climate change 3% Gender equity 2% Social protection 2% Regional conflict and tensions 1% Crime and violence 1% Communicable/non-communicable diseases 0% "Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haiti (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=185) Better entrepreneurial opportunities 32% A growing middle class 27% Education and training that better ensure job 25% opportunity Consistent economic growth 19% Better employment opportunities for young 17% people Greater access to micro-finance for the poor 16% Better opportunity for the poor who live in 12% rural areas Greater equity of fiscal policy 10% Better quality public services 8% More reliable social safety net 8% Greater access to health 7% Greater voice and participation for citizens to 7% help ensure greater Government accountability Better employment opportunities for women 4% Improved nutrition and food security 4% Other 2% Better opportunity for the poor who live in 1% urban areas "When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 16 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=194) Education 59% Public sector governance/ reform 49% Transport 30% Energy 30% Job creation/employment 29% Agricultural development 28% Health 24% Poverty reduction 23% Domestic private sector development 23% Rural development 22% Economic growth 18% Anti-corruption 18% Water and sanitation 16% Reconstruction 16% Environmental sustainability 13% Social protection 12% Foreign direct investment 9% Security/stabilization 9% Local governance and institutions 8% Law and justice 7% Trade and exports 6% Disaster management 6% Food security 5% Urban development 5% Natural resource management 5% Climate change 4% Financial markets 4% Information and communications technology 4% Regulatory framework 4% Equality of opportunity 3% Social cohesion 2% Communicable/non-communicable diseases 2% Global/regional integration 1% Crime and violence 1% Gender equity 0% Regional conflict and tensions 0% “When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Haiti? (Choose no more than FIVE)� (Respondents chose from a list. Responses combined.) 17 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the Bank’s overall effectiveness in Haiti.  Respondents who professionally collaborate/work with the World Bank gave significantly higher ratings for the Bank’s overall effectiveness in Haiti than those who do not collaborate/work with the organization. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.1 "Overall, please rate your impression of the World Bank's effectiveness in Haiti?" (1 - "Not effective at all", 10 - "Very effective") Overall Effectiveness of Other Organizations  Respondents gave significantly higher ratings for the World Bank’s effectiveness than the effectiveness of the Caribbean Development Bank and Latin American Development Bank.  Respondents gave statistically similar ratings for the effectiveness of the World Bank and the Inter-American Development Bank. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 World Bank (WB/BM) 6.1 Inter-American Development Bank (IDB/BID) 6.0 Caribbean Development Bank (CDB) 4.5 Latin American Development Bank (CAF) 3.4 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 18 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents across stakeholder groups had statistically similar ratings for the effectiveness of all of the following WBG activities in supporting Haiti’s efforts to achieve development results, except its effectiveness in “policy advice, studies, and analyses.�  Respondents from bilateral/multilateral agencies had the highest ratings for the WBG’s effectiveness in its activities in “policy advice, studies, and analyses,� whereas respondents from the media had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the effectiveness of all of the following WBG activities in supporting Haiti’s efforts to achieve development results. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 7.2 Technical assistance 6.7 Data 6.7 Strategy formulation 6.5 Policy advice, studies, analyses 6.4 Mobilizing third party financial resources 6.4 Convening/Facilitating 6.1 Donor coordination 5.8 Linkage to non-Bank expertise 5.8 "How effective do the World Bank Group's activities below support Haiti's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 19 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from private sector/financial sector/private banks had the highest ratings for the World Bank Group helping achieve development results in Haiti, where respondents from the media had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the World Bank Group helping achieve development results in Haiti.  Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the World Bank Group helping achieve development results in Haiti. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.2 "To what extent does the World Bank Group's work help to achieve development results in Haiti?" (1 - "To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Haiti solve its most complicated development challenges.  Respondents who do and do not professionally collaborate/work with WBG had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Haiti solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Haiti solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 20 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant stakeholder differences in respondents’ ratings for twenty seven indicator questions. Respondents from PMUs and consultants/contractors working on WBG projects tended to give the highest ratings for the indicator questions, whereas respondents from the media and CSO tended to give significantly lower ratings.  Respondents who do and do not professionally collaborate/work with the WBG also gave statistically similar ratings for twenty seven indicator questions.  Responses for individual indicator questions by stakeholder groups can be found in Appendix F (page 134). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.2 PMU/ Consultant/ Contractor on WBG project 6.7 Other 6.6 Employee of a Ministry/ Ministerial 6.6 Department/ Implementation Agency Bilateral/ Multilateral Agency 6.4 Private Sector/ Financial Sector/ Private Bank 6.3 Office of the President/ Prime Minster/ 6.2 Minister CSO 5.9 Media 5.1 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty seven indicator questions can be found in Appendices E and F. 21 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=185) Capacity development 30% 18% 48% Financial resources 32% 15% 47% Technical assistance 5% 16% 21% Policy advice, studies, analyses 10% 10% 20% Strategy formulation 8% 12% 20% Donor coordination 5% 10% 15% Mobilizing third party financial resources 3% 6% 9% Data 6% 7% Linkage to non-Bank expertise 5% Convening/Facilitating 5% Greatest value Second greatest value Other 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haiti?" (Respondents chose from a list.) 22 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents across stakeholder groups had statistically similar ratings for the extent to which Haiti would benefit, if capacity building were to support all four areas, except for the “public sector, related to reforming institutions.� Respondents from the private sector/financial sector/private banks and employees of ministries/ministerial departments/implementation agencies tended to give the highest ratings for the extent to which Haiti would benefit, if the WBG’s capacity building were to support “public sector, related to reforming institutions,� whereas respondents from the media gave significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent to which Haiti would benefit, if capacity building were to support all four areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the 8.2 ground The public sector, related to reforming institutions (organizations or sociopolitical 8.2 conditions) The private sector, related to institutional and 7.5 policy change Groups outside of government to help them more effectively engage and participate in 7.3 development efforts "The World Bank Group can provide capacity building support in a number of ways in Haiti. To which degree would Haiti benefit, if capacity building were to support..." (1 - "To no degree at all", 10 - "To a very significant degree") 23 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the effectiveness of the WBG’s capacity building work in all four areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other 6.5 organizational strengthening) Directly supporting building of government 6.4 institutions Policy design (for clarity and better incentives 6.3 to achieve development goals) Citizen engagement (incorporating citizens' 5.2 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haiti?" (1 - "Not effective at all", 10 - "Very effective") 24 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Importance of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the importance of the WBG’s capacity building work in all four areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 7.8 to achieve development goals) Directly supporting building of government 7.7 institutions Citizen engagement (incorporating citizens' 7.6 voices into development) Project implementation (or other 7.5 organizational strengthening) "When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 25 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness Percentage of Respondents (N=197) Not adequately sensitive to political/social 18% realities in Haiti Not enough public disclosure of its work 16% Not collaborating enough with non-state actors 15% World Bank Group’s processes too complex 14% World Bank Group’s processes too slow 14% Not willing to honestly criticize policies and 13% reform efforts in the country Too bureaucratic in its operational policies and 13% procedures Too influenced by developed countries 12% Imposing technocratic solutions without regard 11% to political realities Don’t know 11% Not aligned with country priorities 9% Not focused enough on issues that are unique 7% to fragile countries Not exploring alternative policy options 5% Arrogant in its approach 5% Inadequate number of World Bank Group staff 5% members located in the country Not aligned with other donors’ work 4% Staff too inaccessible 4% Other 4% The credibility of its knowledge/data 2% Its advice and strategies do not lend themselves 2% to practical problem solving Not client focused 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 26 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (continued)  “Not adequately sensitive to political/social realities in Haiti,� “Not enough public disclosure of its work,� and “Not collaborating enough with non-state actors� are perceived as the top three greatest weaknesses of the World Bank Group.  Employees of ministries/ministerial departments/implementation agencies were significantly more likely to indicate that the WBG is “inadequately sensitive to political/social realities in Haiti� than any other stakeholder groups.  Respondents from the media were significantly more likely to say that the WBG does not have “enough public disclosure of its work,� than any other stakeholder groups.  Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the WBG is “not collaborating enough with non-state actors� than any other stakeholder groups.  Respondents across geographic locations and whether they professionally collaborate/work with the WBG or not all considered “Not adequately sensitive to political/social realities in Haiti,� “Not enough public disclosure of its work,� and “Not collaborating enough with non-state actors� as the top three greatest weaknesses of the World Bank Group. 27 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Respondents from the private sector/financial sector/private banks and CSOs were significantly more likely to indicate that failed or slow WBG-assisted reforms in Haiti were a result of “inadequate level of citizen/civil society participation� than respondents from other stakeholder groups.  Respondents across geographic locations, whether they professionally collaborate/work with the WBG or not all agreed that failed or slow WBG-assisted reforms in Haiti were most likely a result of “inadequate level of citizen/civil society participation� and “lack of levels of capacity in Government.� Percentage of Respondents (N=182) There is not an adequate level of citizen/civil 38% society participation Lack of/inadequate levels of capacity in 36% Government Lack of adequate level of decision-making in 29% Government The World Bank Group is not sensitive enough 28% to political/social realities on the ground Reforms are not well thought out in light of 23% country challenges Corruption in the country 21% Political pressures and obstacles presented by 21% vested interests The World Bank Group works too slowly 21% The World Bank Group does not do adequate 18% follow through/follow-up Poor donor coordination 15% Inadequate funding 15% Ongoing fragility and instability 14% Other 4% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 28 The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction  Respondents across stakeholder groups and geographic locations, whether they professionally collaborate/work with the WBG or not, gave statistically similar ratings for the extent to which they believe the WBG has moved in the right direction in terms of the focus of its work in Haiti. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Haiti?" (1-"To no degree at all", 10-"To a very significant degree") 29 The World Bank Group Haiti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 8.7 Agricultural development 8.6 Education 8.6 Energy 8.5 Job creation/employment 8.5 Poverty reduction 8.5 Public sector governance/ reform 8.4 Rural development 8.2 Environmental sustainability 8.2 Anti-corruption 8.2 Transport 8.1 Local governance and institutions 8.1 Water and sanitation 8.1 Urban development 8.1 Foreign direct investment 7.9 Domestic private sector development 7.8 Reconstruction 7.8 Regulatory framework 7.8 Food security 7.6 Disaster management 7.5 Health 7.5 Trade and exports 7.5 Information and communications technology 7.2 Natural resource management 7.1 Financial markets 7.1 Global/regional integration 6.9 Equality of opportunity 6.9 Climate change 6.9 Law and justice 6.8 Social protection 6.7 Security/stabilization 6.6 Social cohesion 6.5 Gender equity 6.5 Communicable/non-communicable diseases 6.4 Crime and violence 5.7 Regional conflict and tensions 5.0 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti?" (1-"Not important at all", 10-"important") 30 The World Bank Group Haiti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport 6.6 Education 6.5 Disaster management/ Climate resilience 6.4 Health/Communicable/non-communicable diseases 6.2 Public sector governance/ reform 6.1 Reconstruction 6.1 Water and sanitation 6.1 Agricultural development 6.0 Economic growth 6.0 Poverty reduction 5.9 Urban development 5.9 Food security/Social protection 5.8 Local governance and institutions 5.8 Rural development 5.8 Regulatory framework 5.7 Gender equity 5.7 Energy 5.7 Job creation/employment 5.6 Foreign direct investment 5.5 Domestic private sector development 5.5 Trade and exports 5.4 Stabilization 5.4 Global/regional integration 5.0 Anti-corruption 4.9 Natural resource management 4.9 Financial markets 4.8 Regional conflict and tensions 4.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti?" (1-"Not effective at all", 10-"Very effective") 31 The World Bank Group Haiti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  There were significant stakeholder differences in their ratings for the WBG’s effectiveness in a few development areas.  Respondents from PMUs and contractors/consultants working on WBG projects had the highest ratings for the WBG’s effectiveness in “regulatory framework� and “job creation/employment,� whereas respondents from the media had significantly lower ratings.  Respondents from bilateral/multilateral agencies had the highest ratings for the WBG’s effectiveness in “disaster management/climate resilience,� whereas respondents from the media again had significantly lower ratings.  Respondents from CSOs had the highest ratings for the WBG’s effectiveness in “financial markets� whereas respondents from private sector/financial sector/private banks and the media had significantly lower ratings.  Respondents from outside Port-au-Prince had significantly higher ratings for the WBG’s effectiveness in “regional conflict and tensions,� “domestic private sector development,� and “financial markets� than respondents from Port-au-Prince.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 63) that primarily informed stakeholders responded to this question. 32 The World Bank Group Haiti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings for the WBG’s effectiveness in all of the following areas. It is worth noting that only informed stakeholders responded to this question about the WBG’s sectoral effectiveness. In some cases, for example, only forty respondents rated the institution’s effectiveness in certain areas. Respondents who had no exposure to the WBG’s work in a given area were given the option of “Don’t Know.� For more information about the number of responses, please see Appendix A (page 63). Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Disaster management/ Climate resilience 5.7 6.6 Transport 6.6 6.7 Education 6.5 6.5 Reconstruction 6.2 5.9 Public sector governance/ reform 6.2 6.1 Agricultural development 6.1 5.7 Regulatory framework 5.2 6.1 Urban development 6.0 5.6 Water and sanitation 6.0 6.1 Health/Communicable/non-communicable diseases 5.9 6.6 Economic growth 5.9 6.0 Poverty reduction 5.9 5.7 Rural development 5.9 5.6 Job creation/employment 5.1 5.9 Food security/Social protection 5.9 5.7 Energy 5.8 5.4 Local governance and institutions 5.6 6.0 Gender equity 5.56.1 Foreign direct investment 5.4 5.5 I professionally Financial markets 4.1 5.4 collaborate/work Domestic private sector development 5.3 with WBG 5.7 Stabilization 5.2 5.6 Trade and exports 5.2 5.8 I do not professionally Anti-corruption 4.75.2 collaborate/work Natural resource management 4.9 5.0 with WBG Global/regional integration 4.85.2 Regional conflict and tensions 4.4 4.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti?" (1-"Not effective at all", 10-"Very effective") 33 The World Bank Group Haiti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Haiti, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-seven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Haiti. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at energy;  The WBG’s effectiveness at education;  The WBG’s effectiveness at disaster management/climate resilience;  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiveness at local governance and institutions; and  The WBG’s effectiveness at natural resource management.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Haiti, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at energy;  The WBG’s effectiveness at local governance and institutions;  The WBG’s effectiveness at health/communicable/non-communicable diseases;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at natural resource management; and  The WBG’s effectiveness at domestic private sector development. 34 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Haiti  Respondents across stakeholder groups had statistically similar levels of agreement with all of the statements below including the indicator questions, except the statement that “the World Bank Group supports programs and strategies that are realistic for Haiti.� Respondents from PMUs and contractors/consultants working on WBG projects had the highest levels of agreement with this statement, whereas respondents from the media had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement with all of the statements below including the indicator questions.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement with the statement that “the World Bank Group listens and takes into account your views� than respondents who do not professionally collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays 6.8 a relevant role in development in Haiti^ The World Bank Group supports programs 6.1 and strategies that are realistic for Haiti The World Bank Group is an organization that does not represent a particular ideological 6.1 perspective in Haiti The World Bank Group respects the views and 6.1 demands of the government of Haiti The World Bank Group’s work is aligned with what I consider the development priorities for 6.0 Haiti^ The World Bank Group supports Haiti’s 6.0 efforts to reduce social exclusion The World Bank Group listens and takes into 5.5 account your views The World Bank Group is an organization that is not overly influenced by any particular 5.3 country "To what extent do you agree with the following statements about the World Bank Group’s work in Haiti?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 35 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Building /Strengthening Country Systems in Haiti  Respondents from the private sector/financial sector/private banks, PMUs and contractors/consultants working on WBG project had the highest ratings for the extent to which the WBG helps to build/strengthen existing country systems in Haiti, whereas respondents from the media had significantly lower ratings.  Respondents across geographic locations, whether they collaborate with the WBG or not, had statistically similar ratings for the extent to which the WBG helps to build/strengthen existing country systems in Haiti. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Haiti?" (1-"To no degree at all", 10-"To a very significant degree") 36 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 6.9 stakeholders in Haiti with respect Where country systems are adequate, the World Bank Group makes appropriate use 6.6 of them^ The World Bank Group provides effective 6.5 implementation support The World Bank Group effectively monitors and evaluates the projects and programs it 6.5 supports Working with the World Bank Group 6.2 increases Haiti’s institutional capacity The World Bank Group’s “Safeguard Policy� 6.1 requirements are reasonable The World Bank Group’s conditions on its 6.0 lending are reasonable The World Bank Group ensures consistency 5.6 and continuity through staff changes The World Bank Group’s approvals and 5.2 reviews are done in a timely fashion The World Bank Group takes decisions 4.8 quickly in Haiti^ The World Bank Group disburses funds 4.1 promptly "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 37 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  There were significant stakeholder group differences in their levels of agreement with two of the statements above.  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement that “the WBG takes decisions quickly in Haiti,� whereas respondents from private sector/financial sector/private banks and the media had significantly lower levels of agreement.  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement that “the WBG provides effective implementation support,� whereas respondents from the media had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement with all of the statements above. 38 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with the statement that “the WBG’s conditions on its lending are reasonable,� compared to respondents who do not collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 6.9 stakeholders in Haiti with respect 6.8 Where country systems are adequate, the World 6.6 Bank Group makes appropriate use of them^ 6.2 The World Bank Group provides effective 6.6 implementation support 6.3 The World Bank Group effectively monitors and 6.4 evaluates the projects and programs it supports 6.7 The World Bank Group’s conditions on its lending 6.3 are reasonable* 5.3 The World Bank Group’s “Safeguard Policy� 6.3 requirements are reasonable 5.7 Working with the World Bank Group increases 6.2 Haiti’s institutional capacity 6.0 The World Bank Group ensures consistency and 5.5 continuity through staff changes 5.6 The World Bank Group’s approvals and reviews are 5.3 done in a timely fashion 4.8 I professionally collaborate/work with WBG The World Bank Group takes decisions quickly in 5.0 Haiti^ I do not 4.4 professionally collaborate/work The World Bank Group disburses funds promptly 4.2 with WBG 3.8 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Significantly different between respondents who do and do not collaborate/work with WBG ^Indicator Question 39 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Collaboration between the World Bank and IFC Percentage of Respondents (N=32) Collaborating but needs improvement 44% Working well together 34% Don't know 22% "If your projects involve both the World Bank and IFC, what was your view on the two institutions working together in Haiti?" (Respondents chose from a list.) 40 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents from ministries/ministerial departments/implementation agencies, PMUs and contractors/consultants working on WBG projects tended to give the highest ratings for the WBG’s “openness,� “staff accessibility,� “straightforwardness and honesty,� “ease of access to the people at the WBG who are making decisions important to my work,� “collaboration with other donors and development partners,� and “the speed in which it gets things accomplished on the ground,� whereas respondents from the media had significantly lower ratings for these qualities of the WBG as an effective development partner.  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the WBG’s “staff accessibility� and “ease of access to the people at the WBG who are making decisions important to my work� than respondents who do not professionally collaborate with the WBG Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner^ 7.9 Collaboration with the Government^ 7.7 Collaboration with other donors and development 6.9 partners^ Straightforwardness and honesty^ 6.7 Openness^ 6.5 Staff accessibility^ 6.5 Ease of access to the people at the World Bank Group 6.4 who are making decisions important to my work^ Being inclusive^ 6.3 Collaboration with the private sector^ 6.0 Responsiveness^ 5.7 Flexibility (in terms of changing country 5.6 circumstances)^ Collaboration with civil society^ 5.5 Flexibility (in terms of the institution’s products and 5.4 services)^ The speed in which it gets things accomplished on the 5.3 ground^ "To what extent is the World Bank Group an effective development partner in Haiti, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 41 The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Local Presence in Haiti Percentage of Respondents (N=182) More local presence 65% The current level of local presence is 18% adequate Don't know 16% Less local presence 1% “To be a more effective development partner in Haiti, do you believe that the World Bank Group should have...? � (Respondents chose from a list.) 42 The World Bank Group Haiti Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities Percentage of Respondents (N=188) Weekly 11% Monthly 17% A few times a year 38% Rarely 29% Never 5% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 43 The World Bank Group Haiti Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Haiti’s Knowledge Needs (Indicator Question)  Respondents from the private sector/financial sector/private banks had the highest levels of agreement that the World Bank Group meets Haiti’s needs for knowledge services, whereas respondents from the media had significantly lower levels of agreement.  Respondents across geographic locations, whether they professionally collaborate/work with the WBG or not, also had statistically similar ratings for the levels of agreement that the World Bank Group meets Haiti’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "The World Bank Group meets Haiti's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 44 The World Bank Group Haiti Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents from PMUs and consultants/contractors working on WBG projects had the highest ratings for two qualities of the WBG knowledge work and activities (“being accessible� and “being adequately disseminated�), whereas respondents from the media had significantly lower ratings for them.  Respondents who are located outside Port-au-Prince gave significantly higher ratings for the “timeliness� of the WBG knowledge work and activities than respondents from Port- au-Prince.  Respondents do and do not collaborate/work with the WBG had statistically similar ratings for all of the following qualities of the WBG’s knowledge work and activities (including the indicator question). Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.0 good practices Enhance your knowledge and/or skills 6.9 Are timely 6.7 Are relevant to Haiti's development priorities 6.4 Are accessible 6.3 Are adaptable to Haiti’s specific development 6.0 challenges and country circumstances^ Lead to practical solutions 5.9 Include appropriate level of stakeholder 5.6 involvement during preparation Are translated enough into local language 5.5 Are adequately disseminated 5.5 "In Haiti, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 45 The World Bank Group Haiti Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Haiti.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Haiti. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.5 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 46 The World Bank Group Haiti Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=118) Investment lending 47% Capacity development 45% Policy based lending / budget support to the 23% Government Technical assistance 17% Sector-wide approaches 16% Co-financing arrangements 11% Knowledge products/services 9% Don’t know 7% Emergency Recovery Grants 5% Trust Fund management 5% Other 3% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Haiti? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 47 The World Bank Group Haiti Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Combination of World Bank Group Service  Respondents from PMUs and consultants/contractors working on WBG projects had the highest ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Haiti, whereas respondents from the media had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent the combination of the WBG’s financial, knowledge, and convening services meets the national development needs of Haiti. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "When considering the national development needs in Haiti, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Haiti meet the national development needs of Haiti?" (1-"To no degree at all", 10-"To a very significant degree") 48 The World Bank Group Haiti Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Haiti’s Needs for Financial Instruments (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Haiti’s needs.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Haiti’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "The World Bank Group's financial instruments meet the needs of Haiti." (1-"Strongly disagree", 10-"Strongly agree") 49 The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haiti Making the World Bank Group of Greater Value  Nine out of ten respondents from bilateral/multilateral agencies and more than half of the respondents from the Office of President/Prime Minister/Ministers indicated that the WBG should “increase the level of capacity development in the country� to make itself of greater value in Haiti. Respondents from CSOs and the media were significantly less to indicate so.  There weren’t significant differences between respondents who do and do not professionally collaborate/work with the WBG in their responses to this question except their likelihood of choosing the response option “Other.� Respondents who collaborate with the WBG were significantly more likely to choose this option than those who do not collaborate with the WBG. Percentage of Respondents (N=185) Increase the level of capacity development in the country 47% Reduce the complexity of World Bank Group procedures 26% Collaborate more effectively with Government clients 24% Reach out more to groups outside of Government 20% Offer more innovative financial products 19% Work faster 15% Provide more adequate data/knowledge/statistics/figures on Haiti’s economy 13% Improve the quality of its experts as related to Haiti’s specific challenges 12% Other 8% Ensure greater selectivity in its work 6% Increase the level of World Bank Group staffing in Haiti’s office 4% Offer more innovative knowledge services 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 50 The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haiti (continued) World Bank Group’s Services in Haiti Percentage of Respondents (N=180) Financial services 33% The combination is appropriate for Haiti 30% Don’t know 13% Knowledge products 12% Convening services 9% None of the above 2% "When considering the combination of services that the World Bank Group offers in Haiti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti?" (Respondents chose from a list.) Future Role of International Development in Haiti Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.9 "How significant a role do you believe that international development cooperation SHOULD play in Haiti's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 51 The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haiti (continued) Collaborating with Other Groups  It is worth noting that respondents from the Office of President/Prime Minister/Ministers, employees of ministries/ministerial departments/implementation agencies, and the private sector/financial sector/private banks were most likely to indicate that the WBG should collaborate more with the “private sector,� whereas respondents from the media and bilateral/multilateral agencies were significantly less likely to indicate so.  Respondents across stakeholder groups all seemed to stress the importance of collaborating more with academia/think tanks/research institutes for the WBG in Haiti in the future. Percentage of Respondents (N=193) Academia/think tanks/research institutes 38% Private sector 31% Community Based Organizations (CBOs)/Local communities 28% Local Government 26% Donor community 14% NGOs 12% Parliament 11% Beneficiaries 7% Media 6% UN agencies 5% Don’t know 4% Other 4% Faith based organizations 3% Emerging donors 2% Foundations 2% Regional organizations (e.g. Caricom) 2% UN and regional peace keeping forces 1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 52 The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haiti (continued) World Bank Group Playing a Leading Role in Haiti Percentage of Respondents (N=182) Public financial management 42% Capacity of state institutions 37% Access to basic services 33% Jobs 29% Increasing regional development 28% Improving livelihoods 28% Private sector development 28% Access to electricity 26% Social safety nets 20% Disaster/Risk management and preparedness 18% Mining industry 4% Social cohesion 2% Reducing violence 2% Conflict resolution mechanisms <1% "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haiti?" (Respondents chose from a list. Responses combined.) 53 The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haiti (continued) Other Donors Playing a Leading Role in Haiti Percentage of Respondents (N=171) Access to basic services 37% Disaster/Risk management and preparedness 30% Social safety nets 28% Jobs 28% Capacity of state institutions 24% Improving livelihoods 23% Public financial management 22% Reducing violence 21% Private sector development 19% Access to electricity 15% Increasing regional development 15% Mining industry 11% Social cohesion 10% Conflict resolution mechanisms 9% "Which THREE areas below would benefit most from other donors playing a leading role among interntional partners in Haiti?" (Respondents chose from a list. Responses combined.) 54 The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=182) Internet 62% Local newspapers 48% Local radio 28% International newspapers 11% Other 10% Local television 9% Periodicals 8% Social media 6% International television 4% International radio 3% Instant messaging 2% Blogs <1% "How do you get most of your information about economic and social development issues in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 55 The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=185) Direct contact with World Bank Group 40% e-Newsletters 40% World Bank Group’s website 33% World Bank Group’s publications and other 33% written materials World Bank Group’s 32% seminars/workshops/conferences Social media 8% Instant messaging 5% Other 2% Mobile phones <1% Blogs <1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Preferred Languages Percentage of Respondents (N=183) French 79% English 17% Creole 4% "In which language would you prefer to receive information from the World Bank Group? (Select only ONE response)" (Respondents chose from a list.) 56 The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=177) Yes 30% No 70% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=170) Yes 19% No 81% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=36) Yes 89% No 11% "Were you able to obtain this information?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group data more 6.2 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 57 The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Internet Access Percentage of Respondents (N=175) Yes 99% No 1% "Do you have access to the Internet?" Website Usage Percentage of Respondents (N=173) Yes 67% No 33% " Do you use/have you used the World Bank Group website?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of information 6.3 about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 58 The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.7 Group’s websites useful. I find the World Bank Group’s websites easy 7.2 to navigate. "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.0 information requests and inquiries When I need information from the World Bank 6.6 Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 59 The World Bank Group Haiti Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 61 B. Responses to All Questions by Stakeholder Groups ..................... 78 C. Responses to All Questions by Geographic Locations ................... 99 D. Responses to All Questions by Levels of Collaboration............... 115 E. Indicator Questions as a Function of Exposure to the WBG ....... 131 F. Indicator Questions by Stakeholder Groups .............................. 132 G. WBG Country Opinion Survey FY 14 – Haiti Questionnaire ........ 133 Haiti 60 The World Bank Group Haiti Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=204) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Haiti Percentage of Respondents 1. In general would you say that Haiti is headed in ... ? (N=184) The right direction 52.7% Not sure 34.2% The wrong direction 13.0% 2. Listed below are a number of development priorities in Haiti. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Haiti? (Choose no more than FIVE) (Responses Combined; N=199) Education 66.3% Public sector governance/ reform 50.8% Job creation/employment 33.2% Health 29.1% Transport 28.6% Security/stabilization 27.1% Energy 26.1% Environmental sustainability 21.6% Anti-corruption 21.1% Agricultural development 17.1% Poverty reduction 16.6% Water and sanitation 16.6% Economic growth 15.1% Foreign direct investment 13.6% Social protection 13.6% Domestic private sector development 13.6% Reconstruction 13.1% Law and justice 12.6% Food security 10.1% Local governance and institutions 10.1% Rural development 9.5% Equality of opportunity 4.5% Social cohesion 4.0% Disaster management 4.0% Climate change 3.5% Urban development 3.0% Information and communications technology 2.5% Trade and exports 2.5% Regulatory framework 2.0% Natural resource management 2.0% Global/regional integration 1.5% Gender equity 1.0% Regional conflict and tensions 0.5% Financial markets 0.5% Crime and violence 0.5% Communicable/non-communicable diseases 0.0% 61 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues Facing Haiti (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Haiti? (Choose no more than FIVE) (Responses Combined; N=200) Job creation/employment 56.5% Education 51.0% Economic growth 43.5% Rural development 38.5% Agricultural development 33.5% Anti-corruption 28.5% Public sector governance/ reform 20.5% Domestic private sector development 19.5% Foreign direct investment 18.5% Food security 18.0% Security/stabilization 15.0% Water and sanitation 14.5% Energy 14.5% Transport 13.5% Social protection 13.0% Local governance and institutions 13.0% Health 10.5% Equality of opportunity 10.0% Urban development 10.0% Law and justice 8.5% Reconstruction 7.5% Environmental sustainability 6.5% Social cohesion 5.0% Natural resource management 4.5% Trade and exports 4.0% Disaster management 3.5% Climate change 3.0% Gender equity 3.0% Crime and violence 2.5% Global/regional integration 2.5% Information and communications technology 2.0% Regional conflict and tensions 0.5% Regulatory framework 0.5% Financial markets 0.5% Communicable/non-communicable diseases 0.0% 62 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues Facing Haiti (continued) 4. Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Haiti? (Choose no more than FIVE) (Responses Combined; N=198) Job creation/employment 42.9% Agricultural development 41.4% Energy 39.9% Foreign direct investment 36.9% Anti-corruption 34.3% Public sector governance/ reform 34.3% Trade and exports 33.8% Domestic private sector development 33.3% Education 26.8% Rural development 23.7% Transport 23.7% Security/stabilization 12.6% Reconstruction 12.6% Regulatory framework 10.1% Information and communications technology 9.6% Local governance and institutions 7.6% Equality of opportunity 7.6% Natural resource management 7.6% Urban development 6.6% Financial markets 6.1% Law and justice 5.6% Global/regional integration 5.6% Social cohesion 4.5% Environmental sustainability 4.5% Disaster management 4.0% Health 4.0% Food security 3.5% Water and sanitation 2.5% Climate change 2.5% Gender equity 2.0% Social protection 1.5% Regional conflict and tensions 1.0% Crime and violence 1.0% Communicable/non-communicable diseases 0.0% 63 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues Facing Haiti (continued) 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Haiti? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=185) Better entrepreneurial opportunities 32.4% A growing middle class 26.5% Education and training that better ensure job opportunity 24.9% Consistent economic growth 18.9% Better employment opportunities for young people 16.8% Greater access to micro-finance for the poor 16.2% Better opportunity for the poor who live in rural areas 11.9% Greater equity of fiscal policy 10.3% Better quality public services 8.1% More reliable social safety net 7.6% Greater access to health 7.0% Greater voice and participation for citizens to help ensure greater Government 7.0% accountability Better employment opportunities for women 4.3% Improved nutrition and food security 3.8% Other 2.2% Better opportunity for the poor who live in urban areas 1.1% Accelerated reconstruction 0.0% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Haiti? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank (WB/BM) 199 0 6.38 2.55 2. Inter-American Development Bank (IDB/BID) 194 0 6.03 2.66 3. Latin American Development Bank (CAF) 187 0 2.31 2.11 4. Caribbean Development Bank (CDB) 191 0 3.02 2.57 Overall, please rate your impression of the effectiveness of these organizations in Haiti. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 5. World Bank (WB/BM)* 170 18 6.11 1.80 6. Inter-American Development Bank (IDB/BID) 159 28 5.98 1.93 7. Latin American Development Bank (CAF) 41 127 3.44 2.21 8. Caribbean Development Bank (CDB) 64 108 4.50 2.46 Staff Preparedness* N DK Mean SD 9. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve Haiti’s most 140 53 6.63 1.95 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 64 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Haiti? (Choose no more than FIVE) (Responses Combined; N=194) Education 58.8% Public sector governance/ reform 48.5% Transport 30.4% Energy 29.9% Job creation/employment 28.9% Agricultural development 28.4% Health 23.7% Poverty reduction 23.2% Domestic private sector development 23.2% Rural development 22.2% Economic growth 17.5% Anti-corruption 17.5% Water and sanitation 16.0% Reconstruction 15.5% Environmental sustainability 12.9% Social protection 11.9% Foreign direct investment 9.3% Security/stabilization 8.8% Local governance and institutions 7.7% Law and justice 6.7% Trade and exports 5.7% Disaster management 5.7% Food security 5.2% Urban development 5.2% Natural resource management 4.6% Climate change 4.1% Financial markets 4.1% Information and communications technology 4.1% Regulatory framework 3.6% Equality of opportunity 3.1% Social cohesion 2.1% Communicable/non-communicable diseases 1.5% Global/regional integration 1.0% Crime and violence 1.0% Gender equity 0.0% Regional conflict and tensions 0.0% 65 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=185) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Haiti? Value Value Combined Capacity development 29.7% 18.0% 47.8% Financial resources 32.4% 15.3% 47.7% Technical assistance 4.9% 16.4% 21.3% Policy advice, studies, analyses 10.3% 9.8% 20.1% Strategy formulation 8.1% 11.5% 19.6% Donor coordination 4.9% 10.4% 15.2% Mobilizing third party financial resources 3.2% 6.0% 9.3% Data 1.6% 5.5% 7.1% Linkage to non-Bank expertise 1.6% 3.8% 5.4% Convening/Facilitating 2.2% 2.7% 4.9% Other 1.1% 0.5% 1.6% How effectively do the World Bank Group’s activities below support Haiti’s efforts Effectiveness to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 12. Convening/Facilitating 101 62 6.06 1.77 13. Data 118 46 6.71 1.68 14. Policy advice, studies, analyses 130 39 6.42 1.93 15. Financial resources 148 26 7.18 1.81 16. Technical assistance 143 30 6.71 1.77 17. Mobilizing third party financial resources 117 53 6.41 1.98 18. Donor coordination 130 39 5.80 2.25 19. Linkage to non-Bank expertise 96 71 5.76 1.97 20. Strategy formulation 117 56 6.45 1.88 The World Bank Group can provide capacity building support in a number of ways Degree in Haiti. To which degree would Haiti benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 21. Groups outside of government to help them more effectively engage and 169 15 7.25 2.13 participate in development efforts 22. The public sector, related to implementation of specific development projects 181 7 8.22 1.68 on the ground 23. The public sector, related to reforming institutions (organizations or 172 10 8.21 1.61 sociopolitical conditions) 24. The private sector, related to institutional and policy change 164 18 7.52 1.82 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Haiti? (1-Not effective at all, 10-Very effective) N DK Mean SD 25. Project implementation (or other organizational strengthening) 128 62 6.54 1.83 26. Citizen engagement (incorporating citizens' voices into development) 91 96 5.16 2.18 27. Policy design (for clarity and better incentives to achieve development goals) 106 83 6.27 1.79 28. Directly supporting building of government institutions 121 68 6.35 1.85 66 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Haiti to help ensure Effectiveness better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 29. Project implementation (or other organizational strengthening) 150 38 7.50 2.13 30. Citizen engagement (incorporating citizens' voices into development) 138 50 7.60 1.81 31. Policy design (for clarity and better incentives to achieve development goals) 137 50 7.76 1.70 32. Directly supporting building of government institutions 144 44 7.74 1.99 33. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Haiti? (Choose no more than TWO) (Responses Combined; N=197) Not adequately sensitive to political/social realities in Haiti 17.8% Not enough public disclosure of its work 15.7% Not collaborating enough with non-state actors 15.2% World Bank Group’s processes too complex 14.2% World Bank Group’s processes too slow 13.7% Not willing to honestly criticize policies and reform efforts in the country 13.2% Too bureaucratic in its operational policies and procedures 12.7% Too influenced by developed countries 12.2% Imposing technocratic solutions without regard to political realities 10.7% Don’t know 10.7% Not aligned with country priorities 9.1% Not focused enough on issues that are unique to fragile countries 7.1% Not exploring alternative policy options 5.1% Arrogant in its approach 4.6% Inadequate number of World Bank Group staff members located in the country 4.6% Not aligned with other donors’ work 4.1% Staff too inaccessible 4.1% Other 3.6% The credibility of its knowledge/data 2.0% Its advice and strategies do not lend themselves to practical problem solving 1.5% Not client focused 1.0% 34. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Haiti? (Choose no more than TWO) (Responses Combined; N=191) Investment lending 46.6% Capacity development 45.0% Policy based lending / budget support to the Government 23.0% Technical assistance 17.3% Sector-wide approaches 16.2% Co-financing arrangements 10.5% Knowledge products/services 8.9% Don’t know 6.8% Emergency Recovery Grants 5.2% Trust Fund management 4.7% Other 3.1% 67 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 35. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=193) Academia/think tanks/research institutes 37.8% Private sector 31.1% Community Based Organizations (CBOs)/Local communities 27.5% Local Government 26.4% Donor community 14.0% NGOs 11.9% Parliament 10.9% Beneficiaries 7.3% Media 5.7% UN agencies 4.7% Don’t know 3.6% Other 3.6% Faith based organizations 2.6% Emerging donors 1.6% Foundations 1.6% Regional organizations (e.g. Caricom) 1.6% UN and regional peace keeping forces 0.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Haiti? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 36. Overall the World Bank Group currently plays a relevant role in development 168 22 6.82 1.95 in Haiti* 37. The World Bank Group’s work is aligned with what I consider the 159 31 5.99 1.92 development priorities for Haiti* 38. The World Bank Group supports Haiti’s efforts to reduce social exclusion 141 44 5.97 2.02 39. The World Bank Group supports programs and strategies that are realistic for 154 33 6.14 2.03 Haiti 40. The World Bank Group treats clients and stakeholders in Haiti with respect 128 54 6.86 2.07 41. The World Bank Group is an organization that does not represent a particular 127 53 6.12 2.69 ideological perspective in Haiti 42. The World Bank Group is an organization that is not overly influenced by any 122 58 5.26 2.80 particular country 43. The World Bank Group respects the views and demands of the government of 139 46 6.08 2.13 Haiti 44. The World Bank Group listens and takes into account your views 146 36 5.45 2.28 Combination of services N DK Mean SD 45. When considering the national development needs in Haiti, to what extent does the combination of financial, knowledge and convening services that the 154 30 6.14 1.79 World Bank Group currently provides in Haiti meet the national development needs of Haiti? (1-To no degree at all, 10-To a very significant degree) 68 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Haiti, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 46. Responsiveness* 117 56 5.69 1.90 47. Flexibility (in terms of the institution’s products and services)* 123 51 5.37 1.84 48. Flexibility (in terms of changing country circumstances)* 123 48 5.56 1.76 49. Being inclusive* 115 56 6.30 1.81 50. Openness* 137 37 6.53 1.96 51. Staff accessibility* 135 41 6.45 2.04 52. Straightforwardness and honesty* 113 58 6.65 2.02 53. Ease of access to the people at the World Bank Group who are making 130 46 6.35 2.33 decisions important to my work* 54. Collaboration with civil society* 101 73 5.50 2.12 55. Collaboration with the Government* 143 37 7.22 1.86 56. Collaboration with other donors and development partners* 115 59 6.90 2.07 57. Collaboration with the private sector* 92 84 5.99 1.90 58. The speed in which it gets things accomplished on the ground* 120 56 5.32 2.11 59. Being a long-term partner* 122 54 7.90 1.76 60. To be a more effective development partner in Haiti, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=182) More local presence 64.8% The current level of local presence is adequate 18.1% Don't know 16.5% Less local presence .5% 61. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=182) There is not an adequate level of citizen/civil society participation 37.9% Lack of/inadequate levels of capacity in Government 35.7% Lack of adequate level of decision-making in Government 29.1% The World Bank Group is not sensitive enough to political/social realities on the 28.0% ground Reforms are not well thought out in light of country challenges 22.5% Corruption in the country 20.9% Political pressures and obstacles presented by vested interests 20.9% The World Bank Group works too slowly 20.9% The World Bank Group does not do adequate follow through/follow-up 18.1% Poor donor coordination 14.8% Inadequate funding 14.8% Ongoing fragility and instability 14.3% Other 4.4% 69 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Haiti? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti-corruption 157 17 8.16 1.91 2. Information and communications technology 161 12 7.18 2.30 3. Transport 175 6 8.15 1.95 4. Crime and violence 135 32 5.67 2.39 5. Regional conflict and tensions 129 35 4.99 2.56 6. Law and justice 149 23 6.81 2.52 7. Urban development 162 11 8.07 1.67 8. Environmental sustainability 167 8 8.21 1.71 9. Regulatory framework 147 20 7.75 1.79 10. Communicable/non-communicable diseases 141 22 6.38 2.54 11. Poverty reduction 165 8 8.46 1.71 12. Gender equity 148 20 6.46 2.28 13. Domestic private sector development 161 13 7.79 1.92 14. Foreign direct investment 157 17 7.91 1.83 15. Local governance and institutions 164 8 8.13 1.67 16. Water and sanitation 166 7 8.08 1.79 17. Trade and exports 161 12 7.45 2.20 18. Economic growth 165 9 8.72 1.28 19. Reconstruction 159 9 7.79 1.95 20. Energy 168 9 8.54 1.75 21. Disaster management 164 8 7.52 1.98 22. Public sector governance/ reform 173 7 8.36 1.87 23. Job creation/employment 170 8 8.50 1.74 24. Social cohesion 148 18 6.49 2.34 25. Financial markets 140 31 7.06 2.14 26. Equality of opportunity 150 21 6.91 2.26 27. Health 166 10 7.51 2.23 28. Rural development 167 7 8.23 1.75 29. Global/regional integration 152 20 6.93 2.33 30. Food security 157 12 7.61 2.23 31. Education 173 6 8.57 1.87 32. Security/stabilization 150 16 6.60 2.59 33. Social protection 156 17 6.73 2.41 34. Climate change 149 23 6.86 2.35 35. Agricultural development 171 8 8.57 1.70 36. Natural resource management 154 19 7.13 2.49 70 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Haiti? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption 61 114 4.93 2.17 2. Transport 83 89 6.61 1.83 3. Regional conflict and tensions 35 133 4.43 2.13 4. Urban development 88 86 5.91 1.85 5. Regulatory framework 72 96 5.72 2.03 6. Health/Communicable/non-communicable diseases 71 101 6.17 2.21 7. Poverty reduction 100 73 5.91 1.86 8. Gender equity 55 109 5.69 1.83 9. Domestic private sector development 69 95 5.46 1.94 10. Foreign direct investment 62 104 5.52 2.23 11. Local governance and institutions 92 75 5.82 2.06 12. Water and sanitation 95 72 6.08 1.97 13. Trade and exports 54 111 5.44 2.38 14. Economic growth 90 77 5.97 2.02 15. Energy 69 94 5.68 2.39 16. Disaster management/ Climate resilience 82 86 6.37 2.17 17. Public sector governance/ reform 104 66 6.13 2.09 18. Job creation/employment 83 90 5.61 2.16 19. Financial markets 38 130 4.82 2.08 20. Rural development 79 91 5.78 2.10 21. Global/regional integration 42 121 5.02 2.42 22. Education 102 70 6.52 2.01 23. Stabilization 46 117 5.41 2.33 24. Food security/Social protection 76 95 5.82 2.19 25. Reconstruction 90 83 6.09 2.09 26. Agricultural development 78 95 6.00 2.35 27. Natural resource management 45 123 4.89 2.42 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Haiti?* (1-To no degree at all, 10-To a very significant 158 35 6.16 1.84 degree) Building/Strengthening Existing Country Systems N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Haiti?* (1- 139 53 6.45 1.98 To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Haiti? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Haiti* 141 46 5.73 1.92 6. The World Bank Group meets Haiti’s needs for knowledge services* 154 37 6.03 2.01 71 The World Bank Group Haiti Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=188) Weekly 10.6% Monthly 16.5% A few times a year 38.3% Rarely 29.3% Never 5.3% In Haiti, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 128 40 6.66 1.76 3. Include appropriate level of stakeholder involvement during preparation 121 51 5.58 1.95 4. Are relevant to Haiti's development priorities 141 34 6.35 1.69 5. Lead to practical solutions 131 41 5.86 1.80 6. Are accessible 142 32 6.25 1.86 7. Are source of relevant information on global good practices 135 37 7.00 1.60 8. Enhance your knowledge and/or skills 142 32 6.85 1.90 9. Are adequately disseminated 131 43 5.51 2.20 10. Are translated enough into local language 124 50 5.53 2.55 11. Are adaptable to Haiti’s specific development challenges and country 131 42 6.00 1.86 circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 147 39 6.52 1.63 (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 149 36 7.09 1.59 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 137 53 4.09 2.07 2. The World Bank Group effectively monitors and evaluates the projects and 145 46 6.49 1.84 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 123 61 5.16 1.97 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 90 94 6.10 1.84 5. The World Bank Group’s conditions on its lending are reasonable 90 93 5.98 2.11 6. The World Bank Group takes decisions quickly in Haiti* 127 56 4.80 2.10 7. Working with the World Bank Group increases Haiti’s institutional capacity 146 40 6.21 1.88 8. The World Bank Group ensures consistency and continuity through staff 82 100 5.60 2.05 changes 9. Where country systems are adequate, the World Bank Group makes 85 97 6.55 2.16 appropriate use of them* 10. The World Bank Group provides effective implementation support 127 59 6.51 1.87 72 The World Bank Group Haiti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti World Bank Group Moving in the Right Direction N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in 132 51 6.50 1.66 Haiti? (1-To no degree at all, 10-To a very significant degree) Role of International Development Cooperation N DK Mean SD 2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Haiti’s 175 9 7.87 1.86 development in the near future? (1-Not a significant role at all, 10-Very significant role) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Haiti? (Choose no more than TWO) (Responses Combined; N=185) Increase the level of capacity development in the country 47.0% Reduce the complexity of World Bank Group procedures 25.9% Collaborate more effectively with Government clients 24.3% Reach out more to groups outside of Government 20.0% Offer more innovative financial products 18.9% Work faster 14.6% Provide more adequate data/knowledge/statistics/figures on Haiti’s economy 13.0% Improve the quality of its experts as related to Haiti’s specific challenges 11.9% Other 7.6% Ensure greater selectivity in its work 5.9% Increase the level of World Bank Group staffing in Haiti’s office 3.8% Offer more innovative knowledge services 2.2% 4. When considering the combination of services that the World Bank Group offers in Haiti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents Haiti? (Select only ONE response) (N=180) Financial services 33.3% The combination is appropriate for Haiti 30.0% Don’t know 13.3% Knowledge products 12.2% Convening services 9.4% None of the above 1.7% 73 The World Bank Group Haiti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) 5a. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haiti? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=182) Public financial management 41.8% Capacity of state institutions 36.8% Access to basic services 33.0% Jobs 29.1% Increasing regional development 28.0% Improving livelihoods 28.0% Private sector development 27.5% Access to electricity 26.4% Social safety nets 20.3% Disaster/Risk management and preparedness 18.1% Mining industry 4.4% Social cohesion 2.2% Reducing violence 1.6% Conflict resolution mechanisms 0.5% 5b. Which THREE areas below would benefit most from other donors in Haiti? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=171) Access to basic services 37.4% Disaster/Risk management and preparedness 30.4% Social safety nets 28.1% Jobs 27.5% Capacity of state institutions 24.0% Improving livelihoods 23.4% Public financial management 21.6% Reducing violence 20.5% Private sector development 19.3% Access to electricity 15.2% Increasing regional development 15.2% Mining industry 10.5% Social cohesion 9.9% Conflict resolution mechanisms 8.8% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Haiti? (Choose no more than TWO) (Responses Combined; N=182) Internet 61.5% Local newspapers 48.4% Local radio 28.0% International newspapers 11.0% Other 9.9% Local television 9.3% Periodicals 8.2% Social media 5.5% International television 4.4% International radio 3.3% Instant messaging 1.6% Blogs 0.5% Mobile phones 0.0% 74 The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=185) Direct contact with World Bank Group 40.0% e-Newsletters 39.5% World Bank Group’s website 33.0% World Bank Group’s publications and other written materials 33.0% World Bank Group’s seminars/workshops/conferences 31.9% Social media 7.6% Instant messaging 4.9% Other 1.6% Mobile phones 0.5% Blogs 0.5% 3. In which language would you prefer to receive information from the World Percentage of Respondents Bank Group? (N=183) French 78.7% English 17.5% Creole 3.8% 4. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=177) Yes 29.9% No 70.1% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=170) Yes 18.8% No 81.2% Percentage of Respondents 6. Were you able to obtain this information? (N=36) Yes 88.9% No 11.1% Percentage of Respondents 7. Do you have access to the Internet? (N=175) Yes 98.9% No 1.1% Percentage of Respondents 8. Do you use/have used the World Bank Group’s website? (N=173) Yes 66.5% No 33.5% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I use/consult World Bank Group’s data more often than I did a few years ago 162 18 6.15 2.68 10. I find the World Bank Group’s websites easy to navigate. 119 40 7.23 1.84 11. I find the information on the World Bank Group’s websites useful. 119 32 7.68 1.69 12. The World Bank Group’s social media channels are valuable sources of 67 102 6.34 2.35 information about the institution 13. When I need information from the World Bank Group I know how to find it 145 30 6.59 2.47 14. The World Bank Group is responsive to my information requests and inquiries 112 56 6.96 2.02 75 The World Bank Group Haiti Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=186) NGO 17.7% Employee of a Ministry, Ministerial Department or Implementation Agency 11.8% Other 9.1% Office of Minister 8.6% Media 8.6% Project Management Unit (PMU) overseeing implementation of project 8.1% Private Sector Organization 7.0% Bilateral Agency 5.9% Multilateral Agency 5.4% Consultant/Contractor working on World Bank Group supported project/program 4.8% Office of the President, Prime Minster 3.2% Community Based Organization 2.7% Financial Sector/Private Bank 2.2% Independent Government Institution 2.2% Academia/Research Institute/Think Tank 1.1% Office of Parliamentarian .5% Local Government Office or Staff .5% Trade Union .5% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=180) Other 15.6% Generalist 11.7% Agriculture/rural development/food security 9.4% Public sector governance/public financial management/anti corruption 9.4% Education 8.9% Health/Communicable/non-communicable diseases 8.9% Urban development 7.8% Energy 5.0% Private sector development/foreign direct investment 4.4% Financial markets/banking 3.3% Information and communications technology 3.3% Transport 2.8% Climate change/disaster management 2.2% Law and justice/regulatory framework 2.2% Natural resource management/environmental sustainability 2.2% Social protection 2.2% Water and sanitation .6% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=188) Yes 55.3% No 44.7% 76 The World Bank Group Haiti Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Haiti? (Select all that apply) (Responses Combined; N=184) The World Bank (IDA) 47.8% None 44.6% The International Finance Corporation (IFC) 13.6% The Multilateral Investment Guarantee Agency (MIGA) 0.5% Percentage of Respondents 5. Do your projects involve both the World Bank and IFC? (N=168) Yes 17.9% No 82.1% 6. If yes, what was your view on the two institutions working together in Haiti? Percentage of Respondents (Select only ONE response) (N=32) Collaborating but needs improvement 43.8% Working well together 34.4% Don't know 21.9% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Haiti? (Choose no more than TWO) (Responses Combined; N=184) Collaborate as part of my professional duties 65.2% Use World Bank Group reports/data 27.7% Use World Bank Group website for information, data, research, etc. 21.7% Observer 20.1% Engage in World Bank Group related/sponsored events/activities 20.1% Percentage of Respondents 8. Which best represents your geographic location? (N=188) Port-au-Prince 90.4% Outside Port-au-Prince 9.6% 77 The World Bank Group Haiti Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Haiti In general, would you say that Haiti is headed in...?* Office of Employee of Ministry/ PMU/Consultant/C Bilateral/ Private Sector/ President/Prime Ministerial Dep/ ontractor on WBG Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency project Agency Private Bank CSO Media Other The right direction 94.7% 61.9% 66.7% 38.1% 53.3% 37.8% 33.3% 40.9% The wrong direction 0.0% 9.5% 0.0% 9.5% 13.3% 21.6% 33.3% 22.7% Not sure 5.3% 28.6% 33.3% 52.4% 33.3% 40.5% 33.3% 36.4% *Significantly different between stakeholder groups Listed below are a number of development priorities in Haiti. Please identify which of the following you consider the most important development priorities in Haiti? Office of Employee of Ministry/ PMU/Consultant/C Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ ontractor on WBG Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency project Agency Private Bank CSO Media Other Social protection 18.2% 18.2% 0.0% 19.0% 0.0% 15.4% 20.0% 8.0% Transport 36.4% 36.4% 34.8% 9.5% 35.3% 20.5% 40.0% 28.0% Security/stabilization 22.7% 22.7% 21.7% 28.6% 35.3% 23.1% 46.7% 32.0% Reconstruction 9.1% 13.6% 8.7% 14.3% 0.0% 12.8% 20.0% 8.0% Public sector governance/ reform 45.5% 45.5% 39.1% 71.4% 58.8% 51.3% 60.0% 56.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 4.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 6.7% 0.0% Domestic private sector development* 27.3% 22.7% 17.4% 0.0% 35.3% 7.7% 6.7% 8.0% Foreign direct investment 13.6% 18.2% 26.1% 4.8% 17.6% 5.1% 13.3% 16.0% Water and sanitation 4.5% 13.6% 17.4% 38.1% 5.9% 20.5% 6.7% 24.0% Energy* 40.9% 27.3% 26.1% 14.3% 35.3% 7.7% 20.0% 48.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% Job creation/employment 22.7% 27.3% 52.2% 57.1% 29.4% 30.8% 20.0% 36.0% Rural development 18.2% 0.0% 21.7% 4.8% 5.9% 15.4% 6.7% 4.0% Financial markets 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Urban development 9.1% 4.5% 4.3% 4.8% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 36.4% 27.3% 26.1% 9.5% 17.6% 20.5% 33.3% 16.0% Equality of opportunity 4.5% 4.5% 0.0% 9.5% 11.8% 5.1% 6.7% 0.0% Health 22.7% 31.8% 34.8% 9.5% 23.5% 35.9% 13.3% 40.0% Education 63.6% 68.2% 65.2% 47.6% 82.4% 74.4% 53.3% 60.0% Poverty reduction 13.6% 18.2% 8.7% 23.8% 11.8% 15.4% 6.7% 20.0% Food security* 0.0% 0.0% 0.0% 23.8% 0.0% 23.1% 6.7% 8.0% Social cohesion 9.1% 9.1% 4.3% 0.0% 0.0% 2.6% 0.0% 4.0% Climate change 4.5% 0.0% 4.3% 4.8% 0.0% 5.1% 0.0% 0.0% Agricultural development 27.3% 22.7% 13.0% 19.0% 11.8% 17.9% 13.3% 12.0% Trade and exports 0.0% 9.1% 0.0% 0.0% 5.9% 5.1% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Economic growth 18.2% 22.7% 13.0% 9.5% 11.8% 10.3% 6.7% 28.0% Law and justice 4.5% 13.6% 26.1% 19.0% 17.6% 10.3% 26.7% 0.0% Regulatory framework 0.0% 4.5% 4.3% 4.8% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions* 9.1% 4.5% 4.3% 28.6% 0.0% 17.9% 0.0% 12.0% Natural resource management 0.0% 4.5% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Anti-corruption* 13.6% 9.1% 21.7% 19.0% 41.2% 17.9% 53.3% 8.0% Disaster management* 4.5% 0.0% 0.0% 0.0% 0.0% 12.8% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 6.7% 12.0% *Significantly different between stakeholder groups 78 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Water and sanitation 18.2% 9.1% 12.5% 9.5% 5.9% 21.1% 13.3% 12.0% Equality of opportunity 13.6% 9.1% 0.0% 9.5% 0.0% 15.8% 6.7% 16.0% Economic growth 27.3% 45.5% 50.0% 61.9% 35.3% 31.6% 46.7% 64.0% Climate change 0.0% 0.0% 0.0% 4.8% 0.0% 7.9% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Global/regional integration 4.5% 0.0% 4.2% 0.0% 0.0% 2.6% 6.7% 0.0% Gender equity 0.0% 0.0% 4.2% 9.5% 5.9% 2.6% 6.7% 0.0% Rural development 22.7% 45.5% 29.2% 38.1% 47.1% 44.7% 33.3% 52.0% Urban development 9.1% 9.1% 16.7% 14.3% 11.8% 15.8% 0.0% 4.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% Local governance and institutions 0.0% 9.1% 4.2% 19.0% 23.5% 15.8% 6.7% 16.0% Social protection 22.7% 13.6% 8.3% 14.3% 5.9% 15.8% 13.3% 12.0% Law and justice 9.1% 4.5% 8.3% 4.8% 17.6% 5.3% 6.7% 16.0% Transport 18.2% 18.2% 25.0% 4.8% 11.8% 5.3% 0.0% 20.0% Crime and violence 4.5% 4.5% 0.0% 0.0% 0.0% 0.0% 13.3% 4.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 13.3% 4.0% Security/stabilization 9.1% 9.1% 16.7% 0.0% 23.5% 18.4% 26.7% 20.0% Anti-corruption* 22.7% 36.4% 25.0% 19.0% 5.9% 34.2% 60.0% 16.0% Domestic private sector development 22.7% 18.2% 25.0% 19.0% 11.8% 23.7% 13.3% 12.0% Foreign direct investment 27.3% 18.2% 25.0% 9.5% 17.6% 13.2% 13.3% 20.0% Energy 22.7% 13.6% 20.8% 9.5% 5.9% 2.6% 13.3% 32.0% Public sector governance/ reform 22.7% 18.2% 16.7% 38.1% 11.8% 23.7% 13.3% 24.0% Social cohesion 0.0% 9.1% 8.3% 0.0% 11.8% 7.9% 0.0% 0.0% Education 50.0% 63.6% 41.7% 52.4% 70.6% 36.8% 60.0% 48.0% Natural resource management 9.1% 0.0% 4.2% 0.0% 11.8% 5.3% 0.0% 0.0% Environmental sustainability 9.1% 4.5% 4.2% 4.8% 11.8% 10.5% 6.7% 4.0% Health 13.6% 18.2% 20.8% 0.0% 0.0% 7.9% 0.0% 12.0% Agricultural development 40.9% 27.3% 41.7% 57.1% 41.2% 28.9% 20.0% 24.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 6.7% 0.0% Job creation/employment 59.1% 50.0% 45.8% 61.9% 82.4% 60.5% 60.0% 48.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Trade and exports 0.0% 4.5% 16.7% 0.0% 0.0% 5.3% 6.7% 0.0% Food security 27.3% 18.2% 12.5% 33.3% 23.5% 13.2% 6.7% 16.0% Reconstruction 9.1% 13.6% 8.3% 4.8% 5.9% 5.3% 13.3% 4.0% *Significantly different between stakeholder groups 79 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Energy 63.6% 28.6% 25.0% 33.3% 41.2% 35.1% 43.8% 52.0% Gender equity 0.0% 0.0% 4.2% 0.0% 0.0% 5.4% 0.0% 0.0% Equality of opportunity 9.1% 0.0% 0.0% 14.3% 11.8% 10.8% 6.3% 4.0% Global/regional integration 4.5% 4.8% 4.2% 0.0% 17.6% 0.0% 6.3% 12.0% Social protection 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 6.3% 4.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 8.1% 0.0% 0.0% Anti-corruption 31.8% 23.8% 25.0% 19.0% 35.3% 51.4% 50.0% 20.0% Disaster management 0.0% 0.0% 0.0% 14.3% 0.0% 5.4% 6.3% 0.0% Regional conflict and tensions 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 4.0% Rural development 31.8% 19.0% 16.7% 23.8% 23.5% 27.0% 43.8% 20.0% Foreign direct investment* 50.0% 52.4% 45.8% 23.8% 47.1% 16.2% 37.5% 48.0% Urban development 9.1% 9.5% 4.2% 0.0% 5.9% 16.2% 0.0% 0.0% Water and sanitation 0.0% 0.0% 4.2% 0.0% 0.0% 2.7% 0.0% 12.0% Trade and exports 31.8% 42.9% 50.0% 28.6% 47.1% 32.4% 37.5% 20.0% Information and communications technology 4.5% 19.0% 0.0% 0.0% 17.6% 8.1% 18.8% 16.0% Regulatory framework 9.1% 14.3% 25.0% 14.3% 5.9% 2.7% 6.3% 12.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion* 0.0% 0.0% 0.0% 0.0% 0.0% 13.5% 12.5% 0.0% Public sector governance/ reform* 36.4% 28.6% 20.8% 76.2% 23.5% 37.8% 18.8% 28.0% Domestic private sector development 31.8% 47.6% 33.3% 38.1% 35.3% 29.7% 31.3% 24.0% Job creation/employment 31.8% 57.1% 54.2% 42.9% 29.4% 48.6% 31.3% 40.0% Agricultural development 50.0% 33.3% 50.0% 57.1% 41.2% 37.8% 25.0% 44.0% Food security 0.0% 0.0% 0.0% 0.0% 5.9% 2.7% 6.3% 8.0% Transport 27.3% 23.8% 33.3% 19.0% 23.5% 16.2% 37.5% 24.0% Security/stabilization 13.6% 19.0% 16.7% 19.0% 11.8% 5.4% 6.3% 8.0% Education 18.2% 28.6% 25.0% 33.3% 23.5% 29.7% 6.3% 36.0% Natural resource management 4.5% 0.0% 0.0% 9.5% 11.8% 18.9% 0.0% 4.0% Environmental sustainability 13.6% 4.8% 4.2% 0.0% 0.0% 2.7% 0.0% 12.0% Health* 4.5% 4.8% 0.0% 0.0% 0.0% 0.0% 6.3% 20.0% Reconstruction 13.6% 23.8% 8.3% 4.8% 17.6% 8.1% 12.5% 0.0% Law and justice 0.0% 0.0% 4.2% 14.3% 5.9% 5.4% 12.5% 8.0% Local governance and institutions 0.0% 0.0% 20.8% 0.0% 11.8% 10.8% 6.3% 12.0% Crime and violence* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Financial markets 0.0% 9.5% 12.5% 4.8% 5.9% 8.1% 6.3% 4.0% *Significantly different between stakeholder groups 80 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this woul d be achieved in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Better employment opportunities for young people 10.5% 5.0% 18.2% 15.0% 6.3% 27.0% 15.4% 20.8% Better employment opportunities for women 10.5% 5.0% 4.5% 5.0% 0.0% 8.1% 0.0% 0.0% Greater access to micro-finance for the poor* 26.3% 30.0% 0.0% 0.0% 12.5% 27.0% 15.4% 12.5% Improved nutrition and food security* 5.3% 0.0% 0.0% 20.0% 6.3% 0.0% 7.7% 0.0% Greater access to health 5.3% 10.0% 4.5% 5.0% 6.3% 8.1% 7.7% 8.3% Better entrepreneurial opportunities 36.8% 30.0% 31.8% 30.0% 43.8% 32.4% 38.5% 20.8% Accelerated reconstruction 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Better opportunity for the poor who live in rural areas 5.3% 20.0% 22.7% 5.0% 6.3% 10.8% 7.7% 12.5% Better opportunity for the poor who live in urban areas 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 4.2% Consistent economic growth 10.5% 15.0% 22.7% 15.0% 37.5% 10.8% 23.1% 33.3% More reliable social safety net 5.3% 10.0% 9.1% 15.0% 0.0% 8.1% 15.4% 4.2% Greater equity of fiscal policy 0.0% 5.0% 0.0% 15.0% 6.3% 10.8% 30.8% 12.5% Education and training that better ensure job opportunity 42.1% 25.0% 27.3% 40.0% 25.0% 16.2% 15.4% 16.7% Better quality public services 5.3% 10.0% 9.1% 0.0% 0.0% 16.2% 0.0% 12.5% Greater voice and participation for citizens to help ensure greater 5.3% 5.0% 0.0% 10.0% 12.5% 10.8% 0.0% 8.3% Government accountability A growing middle class 26.3% 30.0% 45.5% 15.0% 37.5% 13.5% 23.1% 25.0% Other 0.0% 0.0% 0.0% 5.0% 0.0% 2.7% 0.0% 8.3% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Haiti? Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM)* 22 7.23 1.80 21 7.29 2.19 24 7.75 1.82 21 7.29 1.93 17 7.00 2.24 39 5.08 2.63 14 5.00 1.75 25 6.36 2.50 Inter-Am erican Developm ent Bank 22 7.23 1.93 20 6.40 2.30 23 6.39 2.62 21 6.52 2.62 17 7.47 1.59 38 4.61 2.75 14 5.00 1.96 24 6.29 2.69 (IDB/BID)* Latin Am erican Developm ent Bank (CAF)* 22 3.50 2.74 18 2.50 2.48 22 1.50 .86 21 2.33 2.37 17 2.12 1.83 36 1.86 1.25 12 2.92 2.97 24 2.33 1.74 Caribbean Developm ent Bank (CDB)* 22 4.14 2.78 18 3.72 3.03 22 3.55 3.04 21 2.90 2.66 17 3.47 2.40 39 2.15 1.65 13 2.92 2.78 24 2.29 1.85 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Haiti? Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank (WB/BM) 19 6.47 1.78 19 6.53 1.54 23 6.43 1.88 20 6.25 1.16 16 6.06 1.61 33 5.91 1.77 10 4.50 1.84 21 6.14 1.77 Inter-Am erican Developm ent Bank 20 6.60 2.14 17 6.59 1.62 21 5.86 1.88 18 6.00 1.71 17 6.29 1.31 27 5.78 1.55 12 3.58 1.83 19 6.37 1.71 (IDB/BID)* Latin Am erican Developm ent Bank (CAF)* 5 4.60 2.61 2 7.50 2.12 3 4.33 .58 3 4.67 2.52 7 2.00 1.73 6 3.83 1.94 6 1.83 1.17 5 2.80 .45 Caribbean Developm ent Bank (CDB)* 8 5.38 2.67 8 6.38 2.00 9 6.00 1.58 6 5.00 2.10 9 3.44 2.65 8 5.13 2.23 6 1.50 .84 5 2.80 .45 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 81 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help 17 7.12 1.69 17 7.00 1.84 21 6.95 2.04 16 6.75 1.73 14 6.43 1.87 23 6.22 2.09 8 5.50 2.00 17 6.47 1.74 Haiti s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Haiti? (Choose no more than FIVE) Office of Employee of Ministry/ PMU/Consultant/C Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ ontractor on WBG Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency project Agency Private Bank CSO Media Other Social protection 10.0% 22.7% 0.0% 14.3% 0.0% 18.4% 12.5% 8.7% Security/stabilization* 10.0% 4.5% 4.3% 9.5% 0.0% 7.9% 31.3% 0.0% Public sector governance/ reform* 50.0% 31.8% 26.1% 81.0% 58.8% 55.3% 31.3% 65.2% Transport 20.0% 36.4% 43.5% 28.6% 41.2% 21.1% 25.0% 30.4% Poverty reduction 10.0% 31.8% 21.7% 14.3% 11.8% 28.9% 31.3% 26.1% Global/regional integration 5.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 6.3% 0.0% Rural development 35.0% 18.2% 34.8% 9.5% 23.5% 15.8% 31.3% 26.1% Domestic private sector development* 25.0% 13.6% 21.7% 23.8% 58.8% 15.8% 18.8% 13.0% Foreign direct investment 5.0% 13.6% 8.7% 9.5% 5.9% 5.3% 0.0% 26.1% Water and sanitation 0.0% 22.7% 17.4% 19.0% 17.6% 15.8% 6.3% 26.1% Energy* 35.0% 31.8% 17.4% 28.6% 35.3% 15.8% 25.0% 60.9% Social cohesion 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 6.3% 0.0% Job creation/employment 20.0% 27.3% 56.5% 28.6% 29.4% 26.3% 31.3% 21.7% Financial markets 10.0% 0.0% 8.7% 0.0% 5.9% 2.6% 0.0% 8.7% Urban development 10.0% 9.1% 8.7% 9.5% 5.9% 2.6% 0.0% 0.0% Environmental sustainability 15.0% 13.6% 8.7% 14.3% 0.0% 21.1% 12.5% 17.4% Equality of opportunity 5.0% 0.0% 4.3% 0.0% 5.9% 2.6% 12.5% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 20.0% 31.8% 34.8% 4.8% 11.8% 28.9% 12.5% 30.4% Education* 60.0% 81.8% 73.9% 33.3% 47.1% 55.3% 56.3% 52.2% Food security 5.0% 0.0% 0.0% 4.8% 5.9% 10.5% 12.5% 0.0% Climate change 5.0% 0.0% 0.0% 4.8% 0.0% 10.5% 0.0% 0.0% Agricultural development 35.0% 31.8% 34.8% 28.6% 23.5% 26.3% 18.8% 26.1% Trade and exports 10.0% 9.1% 0.0% 0.0% 5.9% 10.5% 6.3% 0.0% Economic growth 20.0% 13.6% 17.4% 33.3% 29.4% 10.5% 6.3% 17.4% Law and justice 5.0% 4.5% 17.4% 4.8% 11.8% 5.3% 12.5% 0.0% Local governance and institutions 20.0% 0.0% 0.0% 9.5% 5.9% 7.9% 6.3% 13.0% Regulatory framework* 0.0% 0.0% 0.0% 4.8% 23.5% 5.3% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 4.5% 0.0% 4.8% 0.0% 2.6% 0.0% 0.0% Natural resource management 5.0% 4.5% 0.0% 4.8% 5.9% 7.9% 0.0% 0.0% Information and communications technology 10.0% 9.1% 0.0% 0.0% 0.0% 0.0% 6.3% 13.0% Anti-corruption* 15.0% 9.1% 4.3% 19.0% 17.6% 18.4% 56.3% 4.3% Disaster management 0.0% 0.0% 13.0% 14.3% 5.9% 5.3% 6.3% 0.0% Reconstruction 15.0% 22.7% 13.0% 28.6% 5.9% 13.2% 12.5% 13.0% *Significantly different between stakeholder groups 82 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haiti? Greatest Value Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Convening/Facilitating 0.0% 4.8% 4.3% 0.0% 6.3% 2.8% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 6.3% 5.6% 0.0% 0.0% Policy advice, studies, analyses 0.0% 9.5% 17.4% 20.0% 12.5% 0.0% 7.7% 12.5% Financial resources 35.0% 23.8% 43.5% 35.0% 25.0% 33.3% 30.8% 41.7% Capacity development 35.0% 42.9% 17.4% 30.0% 18.8% 30.6% 38.5% 16.7% Technical assistance 10.0% 4.8% 4.3% 0.0% 12.5% 5.6% 0.0% 4.2% Mobilizing third party financial resources 0.0% 4.8% 4.3% 0.0% 0.0% 0.0% 7.7% 12.5% Donor coordination 5.0% 4.8% 0.0% 0.0% 6.3% 5.6% 15.4% 4.2% Linkage to non-Bank expertise 0.0% 0.0% 4.3% 0.0% 0.0% 2.8% 0.0% 4.2% Strategy formulation 15.0% 4.8% 4.3% 10.0% 12.5% 13.9% 0.0% 4.2% Other 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% nd Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ 2 Greatest Value President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Convening/Facilitating 0.0% 4.8% 0.0% 10.0% 0.0% 2.9% 7.7% 0.0% Data 15.0% 9.5% 4.3% 5.0% 0.0% 5.7% 0.0% 4.3% Policy advice, studies, analyses 15.0% 9.5% 17.4% 15.0% 6.3% 5.7% 0.0% 13.0% Financial resources 15.0% 23.8% 8.7% 25.0% 6.3% 11.4% 15.4% 8.7% Capacity development 10.0% 9.5% 17.4% 15.0% 25.0% 25.7% 7.7% 17.4% Technical assistance 5.0% 14.3% 26.1% 25.0% 31.3% 17.1% 7.7% 8.7% Mobilizing third party financial resources 5.0% 4.8% 8.7% 0.0% 6.3% 14.3% 0.0% 4.3% Donor coordination* 20.0% 0.0% 0.0% 5.0% 6.3% 5.7% 38.5% 17.4% Linkage to non-Bank expertise 10.0% 4.8% 0.0% 0.0% 6.3% 5.7% 7.7% 0.0% Strategy formulation 5.0% 19.0% 17.4% 0.0% 12.5% 5.7% 15.4% 21.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% *Significantly different between stakeholder groups How effectively do the World Bank Group’s activities below support Haiti’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating 9 5.78 1.09 9 6.56 1.33 13 6.46 1.98 14 5.86 1.56 9 6.11 1.76 21 6.33 1.85 7 4.57 2.37 14 5.64 1.86 Data 11 5.82 1.40 16 7.25 1.77 13 6.92 1.89 17 6.53 1.50 11 6.09 2.02 22 6.91 1.69 6 5.50 1.22 16 7.19 1.52 Policy advice, s tudies , analys es * 13 6.85 2.08 14 6.07 1.86 19 6.63 1.86 17 7.12 1.58 13 6.38 1.76 23 6.13 1.63 8 4.00 2.33 17 6.82 1.38 Financial res ources 18 6.50 1.92 17 7.53 1.87 20 7.35 2.01 19 7.16 1.61 15 7.20 1.15 27 7.22 1.55 7 5.71 2.21 18 7.50 1.92 Technical as s is tance 18 6.50 1.98 16 6.06 1.61 20 6.75 1.65 16 6.69 1.25 14 7.29 1.38 26 6.54 1.58 8 5.63 2.13 16 7.25 1.77 Mobilizing third party financial res ources 13 5.62 1.98 12 6.75 1.96 18 6.50 1.98 12 6.17 2.21 12 6.42 1.68 23 6.74 1.79 8 5.13 2.47 13 7.00 1.58 Donor coordination 15 5.80 2.01 15 5.93 2.28 18 6.06 2.15 17 5.82 2.01 12 5.83 1.59 22 5.55 2.84 9 4.00 2.50 17 6.47 1.77 Linkage to non-Bank expertis e 13 5.54 1.51 8 5.75 2.12 13 5.77 2.49 9 5.89 1.54 11 6.18 1.40 18 5.78 2.26 7 4.71 2.36 11 6.18 1.47 Strategy form ulation 14 6.29 1.49 13 6.54 2.57 18 6.06 2.04 14 6.36 1.22 13 6.62 1.56 19 6.95 2.01 6 4.67 1.86 15 6.40 1.68 *Significantly different between stakeholder groups 83 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Haiti. To what degree would Haiti benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage and participate in 16 6.00 2.50 17 7.29 2.08 20 6.90 1.94 21 6.67 2.11 17 8.41 1.58 33 7.45 2.11 13 7.54 2.50 22 7.23 1.66 developm ent efforts The public s ector, related to im plem entation of s pecific developm ent projects on the 21 8.52 1.54 21 8.43 1.33 23 8.13 1.74 20 8.10 1.92 17 8.59 1.12 36 7.97 1.54 12 6.67 2.74 21 8.43 1.60 ground The public s ector, related to reform ing ins titutions (organizations or s ociopolitical 20 7.70 1.49 18 8.78 .88 21 8.29 1.55 21 8.71 1.31 17 8.82 1.29 35 7.86 1.46 11 6.09 2.84 20 8.75 1.16 conditions )* The private s ector, related to ins titutional and 18 7.44 1.92 17 8.59 1.00 20 7.15 1.76 21 7.52 1.54 17 8.29 2.11 33 7.18 1.93 11 6.82 2.44 20 7.30 1.56 policy change *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haiti? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project im plem entation (or other 17 6.35 1.46 14 6.93 1.54 22 7.36 1.68 15 6.07 1.58 9 7.22 1.39 24 6.29 1.88 5 5.20 3.03 18 6.28 2.11 organizational s trengthening) Citizen engagem ent (incorporating citizens ' 15 5.53 2.00 8 5.50 2.27 9 4.00 2.24 12 5.33 1.92 10 5.40 1.84 15 5.73 1.94 7 3.43 2.76 11 5.09 2.26 voices into developm ent) Policy des ign (for clarity and better incentives 16 5.88 1.96 10 6.50 1.84 15 6.13 1.51 15 6.67 1.63 11 6.09 1.87 17 6.06 1.39 4 5.00 2.94 14 6.86 1.70 to achieve developm ent goals ) Directly s upporting building of governm ent 20 6.45 1.61 13 6.62 2.10 15 6.33 1.72 16 6.56 1.67 12 5.92 1.51 19 6.00 2.24 5 4.80 2.86 16 6.94 1.48 ins titutions When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Bilateral/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Multilateral Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project im plem entation (or other 15 7.47 1.96 18 8.11 1.88 24 7.71 2.68 17 7.35 1.93 10 7.90 1.45 30 6.83 2.21 8 6.38 2.39 20 7.35 1.90 organizational s trengthening) Citizen engagem ent (incorporating citizens ' 16 7.75 1.65 15 7.07 2.15 15 7.93 1.49 18 7.06 1.83 12 8.17 1.34 28 7.64 1.87 8 7.00 2.88 17 7.53 1.55 voices into developm ent) Policy des ign (for clarity and better incentives 15 7.33 1.59 14 7.50 2.14 17 7.47 2.21 18 7.94 .94 12 8.17 1.47 27 7.96 1.51 7 6.00 2.71 18 8.33 .91 to achieve developm ent goals ) Directly s upporting building of governm ent 17 7.47 1.94 16 7.56 1.86 18 7.00 2.09 18 8.56 1.50 12 8.33 1.23 29 7.48 2.26 7 6.14 2.97 18 8.33 1.37 ins titutions 84 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Staff too inaccessible 0.0% 4.5% 0.0% 4.8% 0.0% 5.1% 12.5% 4.3% Not exploring alternative policy options 5.0% 4.5% 4.2% 4.8% 0.0% 7.7% 0.0% 4.3% Not adequately sensitive to political/social realities in Haiti* 20.0% 40.9% 25.0% 0.0% 23.5% 12.8% 12.5% 17.4% Not enough public disclosure of its work* 10.0% 0.0% 16.7% 19.0% 11.8% 20.5% 43.8% 13.0% Arrogant in its approach 5.0% 9.1% 8.3% 9.5% 0.0% 0.0% 0.0% 8.7% Not aligned with country priorities* 15.0% 0.0% 8.3% 0.0% 17.6% 2.6% 18.8% 21.7% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% World Bank Group’s processes too complex* 35.0% 13.6% 8.3% 23.8% 23.5% 7.7% 0.0% 13.0% Not willing to honestly criticize policies and reform efforts in the country 10.0% 13.6% 12.5% 23.8% 11.8% 15.4% 12.5% 8.7% Too influenced by developed countries 15.0% 22.7% 12.5% 4.8% 0.0% 7.7% 18.8% 8.7% Imposing technocratic solutions without regard to political realities* 15.0% 27.3% 12.5% 14.3% 0.0% 0.0% 25.0% 4.3% World Bank Group’s processes too slow 20.0% 13.6% 16.7% 4.8% 17.6% 15.4% 6.3% 8.7% Too bureaucratic in its operational policies and procedures 20.0% 13.6% 20.8% 9.5% 11.8% 12.8% 12.5% 8.7% Not aligned with other donors’ work 0.0% 0.0% 0.0% 14.3% 0.0% 5.1% 0.0% 8.7% Not collaborating enough with non-state actors* 5.0% 4.5% 16.7% 9.5% 35.3% 30.8% 6.3% 13.0% Not client focused 0.0% 0.0% 4.2% 0.0% 0.0% 2.6% 0.0% 0.0% Its advice and strategies do not lend themselves to practical problem 0.0% 4.5% 0.0% 0.0% 5.9% 0.0% 6.3% 0.0% solving Not focused enough on issues that are unique to fragile countries* 0.0% 9.1% 0.0% 0.0% 11.8% 2.6% 18.8% 17.4% Inadequate number of World Bank Group staff members located in the 10.0% 0.0% 0.0% 19.0% 5.9% 0.0% 6.3% 4.3% country* Other 0.0% 4.5% 0.0% 4.8% 0.0% 7.7% 0.0% 4.3% Don’t know 5.0% 0.0% 12.5% 14.3% 11.8% 15.4% 6.3% 13.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Capacity development 50.0% 45.5% 50.0% 60.0% 25.0% 38.5% 56.3% 39.1% Policy based lending / budget support to the Government 15.0% 45.5% 20.8% 25.0% 6.3% 28.2% 12.5% 21.7% Knowledge products/services 5.0% 9.1% 0.0% 20.0% 18.8% 12.8% 0.0% 0.0% Investment lending* 55.0% 31.8% 62.5% 20.0% 62.5% 43.6% 37.5% 60.9% Technical assistance 10.0% 18.2% 12.5% 30.0% 25.0% 10.3% 6.3% 30.4% Trust Fund management 10.0% 0.0% 8.3% 10.0% 0.0% 2.6% 6.3% 0.0% Co-financing arrangements 10.0% 4.5% 8.3% 10.0% 18.8% 5.1% 18.8% 13.0% Sector-wide approaches 10.0% 13.6% 20.8% 10.0% 12.5% 28.2% 18.8% 8.7% Emergency Recovery Grants 10.0% 4.5% 0.0% 0.0% 0.0% 7.7% 6.3% 8.7% Other 0.0% 4.5% 4.2% 5.0% 6.3% 2.6% 6.3% 0.0% Don’t know 10.0% 9.1% 0.0% 5.0% 6.3% 7.7% 12.5% 8.7% *Significantly different between stakeholder groups 85 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TOW of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Academia/think tanks/research institutes 45.5% 45.5% 41.7% 25.0% 37.5% 33.3% 37.5% 34.8% Donor community 13.6% 9.1% 8.3% 15.0% 6.3% 17.9% 12.5% 21.7% Media* 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% 8.7% NGOs* 4.5% 9.1% 8.3% 0.0% 0.0% 35.9% 6.3% 4.3% Local Government 40.9% 36.4% 25.0% 20.0% 31.3% 23.1% 12.5% 30.4% Private sector* 40.9% 31.8% 29.2% 35.0% 81.3% 12.8% 6.3% 34.8% Parliament 9.1% 9.1% 12.5% 20.0% 18.8% 5.1% 6.3% 17.4% Community Based Organizations (CBOs)/Local communities 22.7% 18.2% 41.7% 10.0% 12.5% 38.5% 37.5% 17.4% Beneficiaries 4.5% 4.5% 12.5% 15.0% 0.0% 7.7% 0.0% 13.0% Foundations 4.5% 4.5% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% Faith based organizations 9.1% 0.0% 4.2% 5.0% 0.0% 0.0% 6.3% 0.0% UN and regional peace keeping forces 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% UN agencies 0.0% 4.5% 8.3% 20.0% 0.0% 2.6% 0.0% 4.3% Regional organizations (e.g. Caricom) 0.0% 0.0% 4.2% 5.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 9.1% 0.0% 5.0% 0.0% 7.7% 0.0% 0.0% Don’t know 0.0% 4.5% 0.0% 10.0% 6.3% 5.1% 6.3% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Haiti? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 20 6.80 2.09 16 7.06 1.53 23 6.96 2.31 19 7.21 1.36 16 6.94 1.98 33 6.48 1.62 13 5.85 2.76 20 7.25 1.77 in development in Haiti The World Bank Group’s work is aligned with what I 17 5.18 1.94 19 5.74 1.59 23 6.57 2.04 18 6.89 1.23 14 6.00 1.62 30 5.97 1.87 12 5.42 2.81 19 5.84 1.89 consider the development priorities for Haiti The World Bank Group supports Haiti’s efforts to reduce 15 5.13 1.77 16 5.94 2.43 20 6.65 1.46 16 6.44 1.46 13 6.23 1.69 26 5.65 2.06 11 4.91 2.88 17 6.18 1.91 social exclusion The World Bank Group supports programs and strategies 17 5.41 1.94 16 6.00 1.86 24 6.96 1.85 18 6.78 1.17 13 6.46 1.98 28 5.71 2.07 12 4.25 2.63 20 6.85 1.63 that are realistic for Haiti* The World Bank Group treats clients and stakeholders in 12 7.17 1.75 13 6.46 2.07 21 7.05 2.11 18 7.39 1.79 16 6.38 1.86 20 7.05 2.01 7 6.14 3.02 15 6.40 2.23 Haiti with respect The World Bank Group is an organization that does not 15 7.20 2.48 15 4.93 2.99 20 6.80 2.78 14 6.29 2.64 12 6.00 2.73 21 6.48 2.20 9 3.89 2.89 15 6.27 2.09 represent a particular ideological perspective in Haiti The World Bank Group is an organization that is not overly 14 5.93 2.62 12 4.67 3.11 17 5.29 2.73 14 5.43 2.50 12 5.08 2.61 20 5.45 3.03 11 3.64 2.84 16 5.31 2.80 influenced by any particular country The World Bank Group respects the views and demands of 18 5.28 1.74 17 6.47 2.15 23 6.48 2.11 15 6.33 2.02 14 6.21 2.04 20 6.35 1.63 9 4.33 2.55 18 6.22 2.18 the government of Haiti The World Bank Group listens and takes into account your 21 5.19 1.72 15 5.87 2.29 21 5.86 1.85 17 6.18 2.27 13 4.92 1.85 25 4.96 2.42 11 4.09 2.81 16 6.19 2.17 views *Significantly different between stakeholder groups 86 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Haiti, to what extent does the combination of financial, knowledge and convening services that 18 5.83 2.09 17 6.24 2.08 22 6.73 2.07 19 6.11 1.33 14 5.57 1.40 30 6.20 1.37 10 4.40 2.01 17 6.76 1.48 the World Bank Group currently provides in Haiti meet the national development needs of Haiti?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Haiti in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 11 5.82 2.14 12 6.08 1.93 18 6.06 1.35 17 5.71 1.83 11 5.73 1.19 25 5.24 2.15 5 3.80 2.68 15 6.20 1.74 Flexibility (in terms of the institution’s products and 13 5.15 1.68 14 5.21 1.97 20 6.10 1.89 14 5.14 1.61 12 5.08 .90 25 5.24 2.01 6 4.00 2.19 16 5.63 1.50 services) Flexibility (in terms of changing country 12 5.33 1.83 13 5.85 1.95 19 6.05 1.54 14 5.64 1.65 12 5.33 1.07 27 5.48 1.42 6 5.50 2.59 16 4.81 1.97 circumstances) Being inclusive 12 6.42 1.98 12 6.08 2.15 19 7.16 1.34 14 6.21 1.25 11 6.55 1.37 24 5.71 2.01 5 5.00 1.41 15 6.53 1.73 Openness* 12 6.67 1.50 13 7.62 1.56 21 7.19 1.63 20 6.30 1.66 12 6.42 1.68 29 5.76 2.13 6 5.33 2.42 18 6.72 1.84 Staff accessibility* 14 6.79 1.97 13 7.77 1.74 22 7.09 1.63 17 6.94 1.34 13 6.46 1.94 26 5.04 2.01 8 5.38 2.13 16 6.44 1.86 Straightforwardness and honesty* 13 6.62 2.29 13 6.62 2.22 18 6.89 1.97 16 7.31 1.49 13 7.00 1.68 19 5.68 2.00 5 4.60 1.52 13 7.38 1.61 Ease of access to the people at the World Bank Group who are making decisions important to my 15 7.20 1.61 14 7.14 2.54 20 6.60 2.58 19 6.58 2.12 13 6.38 1.61 25 5.24 2.44 6 3.67 2.34 15 7.00 1.60 work* Collaboration with civil society 10 6.20 2.10 7 6.00 2.08 14 5.50 1.87 9 5.44 2.19 10 4.90 1.37 26 5.31 2.40 8 4.38 2.50 13 6.15 1.52 Collaboration with the Government 15 7.27 2.09 16 7.38 1.75 22 7.27 1.93 17 7.59 1.23 11 6.55 1.75 31 7.45 1.57 9 5.67 2.65 17 7.53 1.59 Collaboration with other donors and development 12 6.92 2.27 12 7.58 1.73 17 7.59 1.23 20 6.95 1.57 8 6.50 1.51 24 6.67 2.73 6 4.33 2.34 13 7.15 1.46 partners* Collaboration with the private sector 11 5.55 1.75 8 6.63 1.92 12 6.08 2.19 10 6.30 1.77 12 5.08 1.93 19 6.21 1.78 2 5.00 0.00 13 6.23 1.36 The speed in which it gets things accomplished on 14 4.79 2.22 16 6.00 1.90 17 5.94 2.28 12 4.92 1.78 13 4.23 1.96 26 5.88 2.07 5 3.20 1.79 14 5.14 1.51 the ground* Being a long-term partner 15 7.67 2.38 16 8.25 1.48 17 8.24 1.35 16 7.94 1.06 13 7.31 2.10 20 8.20 1.58 7 6.86 2.34 15 8.20 1.32 *Significantly different between stakeholder groups 87 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Haiti, do you believe that the World Bank Group should have? (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other More local presence 63.2% 55.0% 70.8% 70.0% 62.5% 59.0% 64.3% 72.7% The current level of local presence is adequate 15.8% 30.0% 20.8% 15.0% 25.0% 20.5% 14.3% 9.1% Less local presence 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% Don't know 21.1% 15.0% 8.3% 15.0% 12.5% 17.9% 21.4% 18.2% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other The World Bank Group does not do adequate follow through/follow-up 14.3% 19.0% 13.0% 19.0% 13.3% 16.7% 28.6% 27.3% There is not an adequate level of citizen/civil society participation* 19.0% 42.9% 30.4% 9.5% 66.7% 55.6% 28.6% 31.8% The World Bank Group is not sensitive enough to political/social realities 52.4% 33.3% 21.7% 9.5% 26.7% 22.2% 42.9% 27.3% on the ground Corruption in the country 9.5% 9.5% 13.0% 23.8% 20.0% 25.0% 28.6% 31.8% Poor donor coordination 14.3% 14.3% 0.0% 14.3% 33.3% 16.7% 21.4% 9.1% The World Bank Group works too slowly 33.3% 23.8% 26.1% 14.3% 26.7% 22.2% 14.3% 9.1% Lack of adequate level of decision-making in Government 28.6% 19.0% 39.1% 38.1% 20.0% 22.2% 21.4% 40.9% Political pressures and obstacles presented by vested interests 14.3% 0.0% 21.7% 33.3% 13.3% 27.8% 14.3% 31.8% Reforms are not well thought out in light of country challenges 28.6% 19.0% 26.1% 33.3% 13.3% 11.1% 28.6% 31.8% Ongoing fragility and instability* 9.5% 4.8% 34.8% 23.8% 0.0% 8.3% 14.3% 18.2% Inadequate funding* 23.8% 42.9% 21.7% 4.8% 0.0% 13.9% 7.1% 4.5% Lack of/inadequate levels of capacity in Government* 19.0% 38.1% 30.4% 66.7% 60.0% 27.8% 14.3% 36.4% Other 4.8% 14.3% 4.3% 0.0% 0.0% 8.3% 0.0% 0.0% *Significantly different between stakeholder groups 88 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 14 7.64 1.95 12 7.75 2.49 19 8.26 2.05 19 7.74 1.41 16 8.69 1.78 37 8.38 1.67 10 8.70 2.87 23 7.57 1.80 Information and communications technology* 14 6.71 1.77 16 7.44 1.97 18 7.22 2.44 20 4.85 2.50 15 7.93 1.62 34 7.09 2.45 13 8.38 1.85 24 7.54 1.74 Transport* 16 8.13 1.75 19 8.89 1.29 24 8.92 1.77 21 6.76 2.43 16 9.19 .83 36 7.64 1.78 11 7.00 2.86 24 8.21 1.69 Crime and violence 13 6.00 1.83 12 5.33 2.27 17 5.65 2.47 19 4.63 2.54 12 6.17 2.37 30 6.00 2.30 8 5.88 3.31 20 5.45 2.39 Regional conflict and tensions 13 5.38 2.06 11 4.09 2.47 14 5.00 2.60 17 3.59 2.15 13 5.69 2.18 29 5.31 2.79 8 5.63 3.46 19 5.05 2.41 Law and justice 12 6.58 2.15 13 5.77 2.65 16 6.94 3.11 17 6.00 2.72 15 7.60 1.80 34 6.85 2.43 12 7.83 2.37 23 6.61 2.29 Urban development 15 7.47 1.64 17 8.24 1.56 19 8.63 1.71 19 7.37 1.83 16 8.50 1.37 35 8.31 1.62 12 8.00 1.54 23 7.48 1.75 Environmental sustainability 16 8.44 1.67 19 8.58 1.71 20 8.45 1.47 20 7.75 1.59 14 8.14 1.61 37 8.11 1.91 11 8.36 2.06 23 7.70 1.74 Regulatory framework 15 7.00 1.25 16 7.19 2.32 16 7.75 1.84 20 8.00 1.30 12 8.50 1.38 31 7.84 1.46 9 8.22 1.79 22 7.23 2.37 Communicable/non-communicable diseases 14 6.86 1.56 15 6.40 2.61 14 6.79 2.29 18 4.61 2.25 13 5.62 1.76 33 6.48 2.85 9 6.78 3.27 20 6.75 2.53 Poverty reduction 15 7.87 1.81 18 8.89 1.32 21 8.90 1.51 19 8.47 1.26 15 8.13 1.51 36 8.36 1.74 11 8.82 1.40 24 8.00 2.43 Gender equity* 15 6.60 1.72 13 4.62 2.22 16 6.88 2.60 19 6.58 2.22 14 6.36 2.17 35 7.11 2.22 10 5.80 1.75 21 5.76 2.30 Domestic private sector development* 15 7.20 1.61 17 7.82 1.51 19 8.42 1.46 20 7.45 2.14 15 9.07 .96 35 7.51 2.03 11 7.36 2.38 22 7.18 2.22 Foreign direct investment 14 7.86 1.70 16 8.00 1.90 20 8.65 1.42 19 7.11 2.18 14 8.21 1.48 34 7.68 1.92 10 7.30 2.11 22 7.86 1.75 Local governance and institutions 14 7.57 1.50 17 7.65 1.90 21 8.19 1.78 20 8.20 1.47 15 8.33 1.50 36 8.50 1.21 11 7.73 2.69 24 8.04 1.76 Water and sanitation 16 7.81 1.83 17 8.24 1.79 22 8.55 1.53 20 7.20 1.96 15 7.93 1.49 37 7.97 1.74 10 8.70 1.57 22 8.09 2.18 Trade and exports 15 6.87 1.92 16 7.19 2.74 21 7.57 2.04 20 6.90 2.15 15 7.87 1.41 34 7.71 2.48 11 8.09 1.70 22 7.05 2.54 Economic growth 15 8.47 1.19 17 8.82 1.19 22 8.82 1.10 18 8.61 1.38 16 8.88 1.09 36 8.78 1.31 10 8.60 1.65 23 8.39 1.56 Reconstruction 14 7.71 1.82 17 8.29 1.40 21 8.48 1.81 17 7.47 2.07 16 7.69 1.70 36 7.22 2.11 11 8.18 2.18 21 7.38 2.13 Energy 16 8.25 1.91 19 9.00 1.11 21 8.67 1.74 20 8.10 1.41 15 9.20 .94 37 8.19 2.05 12 8.08 2.81 22 8.68 1.59 Disaster management 16 7.31 1.40 17 7.76 1.60 20 8.00 2.13 21 7.24 2.02 14 6.79 1.63 37 7.57 2.17 10 8.10 1.85 23 7.04 2.33 Public sector governance/ reform 17 7.76 2.36 17 7.71 2.52 22 8.23 1.82 21 9.00 1.22 16 8.81 1.22 37 8.46 1.50 12 7.92 3.03 24 8.46 1.74 Job creation/employment 16 8.19 1.76 17 8.59 1.50 22 8.82 1.84 20 8.65 1.04 15 8.73 1.28 35 8.51 1.77 14 8.00 2.72 23 8.04 2.03 Social cohesion 14 6.21 2.22 17 6.88 2.47 17 6.59 2.40 19 5.84 1.68 14 7.00 1.75 30 6.67 2.58 9 5.78 2.49 21 5.81 2.62 Financial markets* 13 7.08 1.50 14 6.14 1.88 18 7.83 1.76 17 5.41 1.91 14 6.71 2.27 30 8.07 2.16 9 6.56 2.74 20 6.90 1.77 Equality of opportunity 13 6.85 1.77 16 5.94 2.95 18 7.17 2.12 18 6.61 2.40 14 6.86 1.88 35 7.54 2.19 10 6.70 2.41 20 6.20 2.04 Health 15 7.80 1.90 17 7.65 2.18 21 8.10 1.87 20 6.35 2.21 15 7.33 1.95 37 7.14 2.43 12 7.25 3.02 21 7.90 2.05 Rural development 16 7.63 1.78 16 8.69 1.40 23 8.39 2.04 19 7.58 1.74 16 8.94 1.00 36 8.44 1.68 11 8.00 2.19 23 7.70 1.82 Global/regional integration* 14 6.57 1.79 15 6.27 2.25 19 7.16 2.65 20 5.50 2.26 15 7.33 1.91 32 7.78 1.96 11 7.09 3.02 20 6.50 2.42 Food security 14 7.00 1.96 16 7.81 1.76 19 7.42 2.41 20 6.65 2.39 14 7.57 1.83 37 7.81 2.46 11 8.09 2.12 20 7.80 2.35 Education 18 8.50 1.76 19 9.16 1.38 22 8.73 1.55 21 7.57 2.44 16 8.56 1.26 37 8.43 2.23 12 8.33 2.53 22 8.86 1.17 Security/stabilization 15 7.20 2.24 14 6.07 2.46 18 6.33 2.52 19 5.16 2.91 14 7.50 1.65 33 6.79 2.37 10 5.90 3.73 20 6.70 2.52 Social protection 15 6.67 2.79 15 6.80 2.57 20 5.70 2.54 19 7.32 1.77 14 6.86 1.83 35 6.97 2.38 11 5.82 3.25 20 6.65 2.23 Climate change 13 6.62 1.89 15 5.93 2.76 18 7.06 2.90 19 6.58 2.50 14 7.00 2.00 35 7.23 2.17 8 7.25 2.19 22 6.64 2.36 Agricultural development 17 7.76 2.36 17 8.88 1.83 22 8.73 1.55 20 7.85 1.79 15 9.00 .76 37 8.68 1.70 11 8.36 2.06 24 8.71 1.40 Natural resource management 14 6.50 2.74 15 6.80 2.60 18 6.89 2.89 19 6.89 2.11 15 8.73 1.16 35 7.29 2.26 11 6.00 3.77 22 7.14 2.32 *Significantly different between stakeholder groups 89 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 6 6.50 1.64 5 4.20 2.17 7 5.71 1.25 10 5.50 2.59 6 5.17 1.72 12 4.92 2.11 6 3.17 2.64 9 4.11 1.96 Transport 9 6.67 1.12 10 6.30 2.41 9 6.78 1.39 13 6.69 1.89 11 7.64 1.57 13 6.15 1.77 5 5.40 1.95 10 7.10 1.10 Regional conflict and tensions 5 5.40 .89 4 4.75 2.22 1 2.00 9 4.78 1.99 4 5.00 1.63 8 4.50 2.78 2 1.00 0.00 2 3.00 1.41 Urban development 10 6.10 .74 9 7.11 1.90 10 5.90 1.52 9 6.11 1.90 10 5.70 1.95 24 6.04 2.05 5 3.60 1.95 9 6.11 1.05 Regulatory framework* 11 6.36 1.36 5 5.60 1.82 8 6.63 1.51 9 6.00 2.24 10 6.30 1.95 11 5.45 1.69 4 2.75 1.26 12 5.83 2.12 Health/Communicable/non-communicable 8 6.88 1.89 8 5.63 2.77 11 6.73 1.95 10 5.80 1.62 5 6.00 2.83 15 6.33 2.35 5 3.40 1.95 8 6.88 1.46 diseases Poverty reduction 10 5.60 1.58 8 4.88 1.64 12 6.42 1.98 15 6.00 1.69 9 6.44 1.88 26 5.81 1.94 7 4.43 1.40 11 6.36 1.57 Gender equity 7 6.00 1.73 4 4.50 2.38 4 6.75 1.50 10 5.90 1.52 5 4.40 2.51 12 6.42 1.93 5 5.20 .45 8 5.25 1.83 Domestic private sector development 10 5.00 1.63 6 4.50 1.76 7 5.00 2.77 8 5.88 1.73 11 5.27 2.15 13 6.23 2.31 4 5.50 .58 10 5.70 1.42 Foreign direct investment 10 4.80 1.87 4 4.50 1.73 8 6.13 3.09 10 5.60 1.51 8 4.25 2.12 9 6.78 2.22 4 5.75 1.50 8 5.38 2.33 Local governance and institutions 10 6.40 1.07 10 6.10 1.97 10 5.90 2.23 15 5.67 1.76 9 4.78 2.22 21 6.48 2.44 5 4.80 2.59 12 5.25 1.76 Water and sanitation 10 6.50 1.65 10 5.70 2.21 13 6.23 1.79 11 6.00 1.73 10 5.60 1.96 20 5.85 2.37 4 6.25 1.26 14 6.86 1.66 Trade and exports 7 4.86 1.35 2 4.00 2.83 7 6.14 3.02 7 5.57 1.90 7 4.71 2.14 14 6.36 2.59 4 3.00 1.41 6 6.00 2.61 Economic growth 10 6.10 1.10 6 5.17 1.72 13 6.38 2.43 14 6.14 1.79 10 6.10 1.52 18 6.44 2.43 7 4.14 2.79 11 5.91 1.51 Energy 8 5.63 1.77 5 6.00 2.92 10 6.40 2.59 11 6.27 1.85 10 5.80 2.20 8 5.63 2.92 5 3.00 2.35 11 5.36 2.50 Disaster management/ Climate resilience* 7 6.71 1.98 6 7.00 1.90 9 6.33 1.50 14 7.07 1.27 7 5.57 1.90 22 6.91 2.58 7 3.14 1.86 9 6.11 1.45 Public sector governance/ reform 9 6.00 1.94 10 6.60 1.78 14 6.14 1.41 19 6.63 1.86 10 5.60 2.22 24 6.21 2.65 8 4.63 2.33 9 6.44 1.94 Job creation/employment* 11 5.73 1.85 8 5.13 1.36 12 6.42 2.27 10 5.90 2.02 10 5.20 2.30 16 6.38 2.06 7 2.71 1.60 9 5.89 2.09 Financial markets* 7 5.71 1.89 3 3.67 3.06 2 4.00 1.41 4 6.00 .82 6 3.33 1.21 8 6.25 2.31 5 3.20 1.30 3 4.67 1.53 Rural development 9 5.44 1.42 10 5.60 2.01 7 6.29 2.81 9 6.00 2.00 9 5.56 1.24 20 5.95 2.37 5 3.60 2.61 10 6.70 1.83 Global/regional integration 5 5.80 1.79 5 5.00 2.00 4 4.00 3.46 5 6.00 1.22 4 5.00 1.41 9 5.33 3.08 5 2.60 1.14 4 5.25 2.87 Education 13 7.00 1.68 12 6.58 1.83 12 7.17 1.80 12 6.17 2.04 11 6.09 2.17 17 6.65 2.06 9 5.44 2.70 14 6.71 1.77 Stabilization 4 5.75 2.36 3 5.33 1.53 4 6.00 3.37 7 5.29 2.43 7 5.14 2.41 9 5.67 2.12 4 3.00 2.45 7 6.14 2.34 Food security/Social protection 10 6.00 1.56 6 5.00 2.00 6 6.17 2.32 11 5.82 1.83 7 5.71 2.14 19 6.42 2.19 6 3.50 2.07 10 6.70 2.26 Reconstruction 11 6.18 1.60 11 6.27 2.53 9 5.89 2.15 13 7.00 1.58 8 6.50 2.07 19 6.21 2.10 9 4.33 2.24 8 6.38 1.85 Agricultural development 10 6.50 1.65 5 6.40 2.70 8 6.00 1.60 10 5.70 2.26 9 6.00 2.24 16 6.56 2.39 7 4.14 2.41 9 6.33 2.18 Natural resource management 4 5.00 1.83 3 6.00 3.61 4 4.00 2.94 7 4.71 2.14 8 5.13 2.36 8 6.13 2.23 4 2.00 1.15 6 5.67 1.97 *Significantly different between stakeholder groups 90 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 19 5.89 1.91 18 6.33 2.17 23 6.35 2.04 19 6.11 1.24 15 6.73 1.67 30 6.37 1.50 10 4.00 1.94 18 6.33 1.50 Haiti?* To what extent does the World Bank Group help to build/strengthen existing country systems in 16 6.75 2.14 17 6.41 2.00 22 6.95 2.01 15 6.00 1.81 14 6.93 1.77 24 6.54 1.72 8 4.13 1.55 19 6.47 1.87 Haiti?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Haiti? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 18 5.61 2.00 16 6.13 2.03 18 5.78 1.93 17 5.71 1.72 16 6.06 1.48 27 5.63 1.90 8 3.88 1.96 15 6.13 1.64 meet the needs of Haiti The World Bank Group meets Haiti’s needs for 17 5.18 1.81 19 6.21 1.90 21 6.00 2.17 16 5.63 1.59 16 6.63 1.59 32 6.44 1.97 8 3.88 2.17 19 6.63 1.54 knowledge services* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Weekly 10.5% 13.6% 20.8% 10.0% 5.9% 2.6% 12.5% 16.7% Monthly 15.8% 22.7% 16.7% 20.0% 5.9% 20.5% 18.8% 8.3% A few times a year 52.6% 40.9% 37.5% 30.0% 52.9% 38.5% 18.8% 41.7% Rarely 21.1% 22.7% 25.0% 40.0% 35.3% 28.2% 31.3% 20.8% Never 0.0% 0.0% 0.0% 0.0% 0.0% 10.3% 18.8% 12.5% 91 The World Bank Group Haiti Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Haiti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 14 6.29 2.02 16 7.06 1.39 18 7.11 1.18 14 6.21 1.48 13 6.69 1.84 23 6.57 1.62 9 5.67 2.65 17 7.18 1.81 Include appropriate level of stakeholder 15 6.00 1.69 13 5.62 1.98 17 5.88 2.06 13 4.85 1.91 12 6.42 1.78 28 5.36 2.02 7 4.43 2.30 12 5.75 1.86 involvement during preparation Are relevant to Haiti's development priorities 19 5.89 1.52 15 6.60 1.30 21 6.67 1.77 17 6.59 1.42 13 6.46 1.71 29 6.21 1.76 9 4.89 2.09 15 7.07 1.58 Lead to practical solutions 18 5.56 1.38 16 6.13 1.45 17 6.47 1.84 15 5.80 1.52 12 5.75 1.22 26 5.88 2.10 8 4.13 2.36 15 6.47 1.68 Are accessible* 17 6.12 1.36 17 6.76 1.79 20 6.70 1.95 16 5.19 1.60 14 6.57 1.55 27 6.26 1.85 9 4.44 2.19 18 7.00 1.94 Are source of relevant information on global 17 6.65 1.58 16 7.13 1.36 19 7.42 1.07 16 7.00 1.67 14 7.00 1.18 27 6.81 1.75 6 5.67 2.07 16 7.75 1.65 good practices Enhance your knowledge and/or skills 18 6.39 1.14 16 7.75 1.44 20 7.55 2.04 17 6.88 1.54 14 6.79 1.48 28 6.50 2.12 8 5.75 2.60 17 7.24 1.89 Are adequately disseminated* 16 4.94 1.84 15 5.93 2.09 20 6.45 2.31 15 5.40 2.13 13 5.54 1.51 24 5.29 2.24 8 3.13 2.30 15 6.00 2.36 Are translated enough into local language 15 4.80 2.18 17 5.59 2.53 18 6.00 2.59 13 6.23 2.55 12 6.42 2.47 24 5.04 2.79 10 4.20 2.15 12 6.17 2.55 Are adaptable to Haiti’s specific development 16 5.44 1.75 15 5.87 1.73 19 6.58 1.71 14 6.14 1.35 13 6.31 1.38 27 6.33 1.92 9 4.00 2.12 15 6.40 1.55 challenges and country circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 19 6.42 1.46 16 6.81 1.22 20 6.80 1.82 15 5.87 1.46 13 6.85 1.52 29 6.14 1.55 12 5.75 2.22 18 7.17 1.38 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 15 6.80 1.08 16 7.31 .95 22 7.27 1.88 16 7.19 1.33 15 7.33 1.11 27 6.70 1.59 12 6.08 2.54 20 7.70 1.45 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 92 The World Bank Group Haiti Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 20 3.55 1.73 15 3.80 1.82 22 5.09 2.37 15 4.00 1.51 12 3.58 1.51 25 4.40 2.20 9 3.44 1.94 15 4.20 2.46 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 18 5.72 1.93 17 6.82 1.98 23 7.30 1.64 17 6.12 1.45 13 6.69 1.11 28 6.46 2.08 7 5.57 2.23 20 6.40 1.88 supports The World Bank Group’s approvals and reviews 15 4.47 1.85 13 5.15 1.77 20 6.05 2.04 14 5.50 1.99 12 5.33 1.78 24 5.04 1.97 7 4.14 1.57 14 5.00 1.80 are done in a timely fashion The World Bank Group’s “Safeguard Policy� 14 5.50 1.34 11 5.36 2.01 17 7.18 1.85 9 6.22 1.56 6 5.67 1.51 14 6.07 1.49 6 5.50 2.66 11 6.64 1.75 requirements are reasonable The World Bank Group’s conditions on its 14 6.43 2.38 7 5.29 2.43 16 6.75 1.69 9 7.00 2.00 10 5.30 2.00 13 5.54 2.03 6 4.33 1.21 12 5.83 1.95 lending are reasonable The World Bank Group takes decisions quickly 17 4.47 2.03 14 4.57 1.79 18 5.56 2.25 15 5.40 1.92 12 3.92 1.62 23 4.87 2.30 9 3.11 1.54 15 5.47 1.73 in Haiti* Working with the World Bank Group increases 18 5.72 2.05 16 6.31 1.89 21 6.67 1.74 18 6.28 1.67 14 5.86 1.92 29 6.28 1.81 9 5.11 2.32 18 6.78 1.66 Haiti’s institutional capacity The World Bank Group ensures consistency 14 4.71 1.38 8 5.00 1.77 13 6.54 1.39 11 5.73 2.00 9 5.89 2.15 11 5.45 2.50 4 4.25 2.99 9 7.00 1.58 and continuity through staff changes Where country systems are adequate, the World Bank Group makes appropriate use of 10 5.80 1.81 11 6.82 1.94 17 6.65 2.03 11 7.09 1.76 8 6.63 2.26 11 7.27 1.68 4 4.25 2.75 10 6.40 2.63 them The World Bank Group provides effective 17 5.76 2.02 16 6.94 1.69 19 7.74 1.52 13 6.08 1.44 12 6.42 1.73 25 6.48 1.76 7 4.57 2.07 17 6.65 1.97 implementation support* *Significantly different between stakeholder groups F. Recent Trends and the Future Role of the World Bank Group in Haiti Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved 17 6.12 1.65 16 6.75 1.57 19 7.00 1.60 17 6.41 1.23 12 6.17 1.90 22 6.55 1.60 10 5.90 2.38 17 6.88 1.27 in the right direction in terms of the focus of its work in Haiti? How significant a role do you believe that international development cooperation 19 7.84 2.57 21 7.76 1.70 22 7.64 2.06 21 8.14 1.46 16 7.31 1.54 35 7.71 1.47 15 7.33 2.89 22 8.73 1.12 SHOULD play in Haiti’s development in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) 93 The World Bank Group Haiti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Provide more adequate data/knowledge/statistics/figures on Haiti’s economy* 10.0% 27.3% 4.3% 0.0% 0.0% 15.8% 40.0% 12.0% Collaborate more effectively with Government clients 30.0% 18.2% 34.8% 15.0% 18.8% 26.3% 13.3% 28.0% Offer more innovative financial products 30.0% 13.6% 21.7% 10.0% 18.8% 21.1% 13.3% 20.0% Increase the level of capacity development in the country* 55.0% 45.5% 43.5% 90.0% 43.8% 31.6% 33.3% 44.0% Improve the quality of its experts as related to Haiti’s specific challenges 15.0% 13.6% 13.0% 5.0% 6.3% 10.5% 20.0% 8.0% Offer more innovative knowledge services 0.0% 9.1% 0.0% 0.0% 6.3% 2.6% 0.0% 0.0% Ensure greater selectivity in its work 5.0% 9.1% 8.7% 0.0% 0.0% 7.9% 13.3% 4.0% Reach out more to groups outside of Government* 0.0% 4.5% 8.7% 10.0% 50.0% 34.2% 33.3% 20.0% Reduce the complexity of World Bank Group procedures 45.0% 22.7% 34.8% 25.0% 31.3% 13.2% 13.3% 32.0% Work faster 10.0% 18.2% 13.0% 5.0% 18.8% 13.2% 20.0% 24.0% Increase the level of World Bank Group staffing in Haiti’s office 0.0% 0.0% 8.7% 15.0% 0.0% 2.6% 0.0% 4.0% Other 0.0% 9.1% 4.3% 15.0% 6.3% 15.8% 0.0% 4.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Haiti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Financial services 35.0% 40.0% 31.8% 30.0% 31.3% 33.3% 18.8% 44.0% Knowledge products 10.0% 15.0% 4.5% 15.0% 12.5% 10.3% 18.8% 12.0% Convening services 10.0% 0.0% 9.1% 5.0% 18.8% 12.8% 18.8% 4.0% None of the above 0.0% 0.0% 0.0% 0.0% 6.3% 2.6% 6.3% 0.0% The combination is appropriate for Haiti 35.0% 40.0% 50.0% 30.0% 18.8% 17.9% 18.8% 32.0% Don’t know 10.0% 5.0% 4.5% 20.0% 12.5% 23.1% 18.8% 8.0% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haiti? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Social safety nets* 15.0% 18.2% 20.8% 42.9% 0.0% 18.4% 41.7% 8.7% Public financial management 35.0% 36.4% 29.2% 71.4% 53.3% 34.2% 50.0% 43.5% Reducing violence 0.0% 0.0% 4.2% 0.0% 0.0% 2.6% 0.0% 0.0% Conflict resolution mechanisms 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Access to basic services* 10.0% 50.0% 37.5% 19.0% 20.0% 47.4% 33.3% 26.1% Capacity of state institutions 55.0% 40.9% 33.3% 38.1% 40.0% 36.8% 25.0% 30.4% Mining industry 0.0% 4.5% 0.0% 4.8% 20.0% 2.6% 0.0% 8.7% Improving livelihoods 30.0% 31.8% 33.3% 9.5% 6.7% 34.2% 41.7% 34.8% Social cohesion 5.0% 4.5% 0.0% 0.0% 6.7% 2.6% 0.0% 0.0% Disaster/Risk management and preparedness 15.0% 18.2% 20.8% 23.8% 6.7% 15.8% 8.3% 26.1% Access to electricity 35.0% 22.7% 29.2% 28.6% 26.7% 15.8% 25.0% 26.1% Increasing regional development 35.0% 31.8% 33.3% 9.5% 46.7% 18.4% 41.7% 30.4% Jobs 40.0% 13.6% 33.3% 28.6% 26.7% 36.8% 25.0% 26.1% Private sector development 20.0% 27.3% 25.0% 23.8% 46.7% 26.3% 8.3% 39.1% *Significantly different between stakeholder groups 94 The World Bank Group Haiti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) Which THREE areas below would benefit most from other donors in Haiti? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Social safety nets 30.0% 30.0% 17.4% 20.0% 40.0% 32.4% 0.0% 45.5% Public financial management 30.0% 15.0% 21.7% 5.0% 40.0% 26.5% 16.7% 18.2% Reducing violence 20.0% 20.0% 26.1% 30.0% 20.0% 11.8% 25.0% 22.7% Conflict resolution mechanisms 10.0% 5.0% 17.4% 10.0% 0.0% 8.8% 8.3% 9.1% Access to basic services 40.0% 35.0% 21.7% 60.0% 33.3% 44.1% 33.3% 31.8% Capacity of state institutions 5.0% 20.0% 21.7% 30.0% 20.0% 26.5% 33.3% 36.4% Mining industry 15.0% 10.0% 8.7% 0.0% 20.0% 5.9% 33.3% 9.1% Improving livelihoods 15.0% 35.0% 30.4% 25.0% 6.7% 23.5% 16.7% 22.7% Social cohesion 10.0% 0.0% 13.0% 10.0% 20.0% 2.9% 8.3% 18.2% Disaster/Risk management and preparedness 15.0% 20.0% 30.4% 40.0% 20.0% 44.1% 41.7% 31.8% Access to electricity 20.0% 30.0% 8.7% 15.0% 13.3% 20.6% 0.0% 9.1% Increasing regional development 20.0% 20.0% 4.3% 10.0% 20.0% 14.7% 8.3% 22.7% Jobs 30.0% 40.0% 34.8% 25.0% 13.3% 23.5% 33.3% 9.1% Private sector development* 25.0% 15.0% 39.1% 10.0% 33.3% 8.8% 25.0% 4.5% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Local newspapers 23.8% 45.5% 68.2% 50.0% 50.0% 61.5% 40.0% 39.1% International newspapers 4.8% 4.5% 13.6% 11.1% 18.8% 15.4% 6.7% 8.7% Local radio* 33.3% 50.0% 18.2% 11.1% 37.5% 23.1% 53.3% 17.4% International radio 0.0% 0.0% 9.1% 0.0% 0.0% 5.1% 6.7% 4.3% Local television 23.8% 9.1% 9.1% 16.7% 6.3% 2.6% 0.0% 8.7% International television 4.8% 4.5% 0.0% 5.6% 6.3% 5.1% 6.7% 4.3% Periodicals 19.0% 4.5% 13.6% 0.0% 12.5% 5.1% 13.3% 4.3% Internet 61.9% 50.0% 59.1% 66.7% 56.3% 66.7% 40.0% 78.3% Social media* 4.8% 0.0% 0.0% 5.6% 6.3% 2.6% 26.7% 8.7% Blogs 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 4.5% 0.0% 5.6% 0.0% 0.0% 0.0% 4.3% Other 9.5% 4.5% 4.5% 27.8% 6.3% 7.7% 0.0% 17.4% *Significantly different between stakeholder groups 95 The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other World Bank Group’s website 33.3% 31.8% 45.8% 19.0% 40.0% 28.2% 20.0% 45.5% Direct contact with World Bank Group 38.1% 27.3% 41.7% 52.4% 33.3% 56.4% 40.0% 18.2% e-Newsletters 28.6% 54.5% 20.8% 38.1% 26.7% 46.2% 26.7% 54.5% Instant messaging 0.0% 9.1% 0.0% 4.8% 6.7% 2.6% 6.7% 13.6% World Bank Group’s seminars/workshops/conferences 42.9% 36.4% 37.5% 14.3% 33.3% 30.8% 46.7% 22.7% World Bank Group’s publications and other written materials* 38.1% 27.3% 45.8% 57.1% 46.7% 15.4% 26.7% 31.8% Mobile phones 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media 19.0% 0.0% 4.2% 0.0% 13.3% 7.7% 20.0% 4.5% Blogs 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 4.8% 0.0% 2.6% 0.0% 4.5% *Significantly different between stakeholder groups In which language would you prefer to receive information from the World Bank Group?* (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other French 90.5% 95.2% 87.5% 57.1% 56.3% 81.6% 93.3% 65.2% Creole 4.8% 4.8% 0.0% 0.0% 0.0% 7.9% 6.7% 4.3% English 4.8% 0.0% 12.5% 42.9% 43.8% 10.5% 0.0% 30.4% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Yes 30.0% 36.4% 33.3% 47.4% 31.3% 13.2% 18.2% 39.1% No 70.0% 63.6% 66.7% 52.6% 68.8% 86.8% 81.8% 60.9% Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Yes 11.1% 25.0% 13.0% 40.0% 18.8% 18.4% 20.0% 9.1% No 88.9% 75.0% 87.0% 60.0% 81.3% 81.6% 80.0% 90.9% Were you able to obtain this information? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Yes 100.0% 100.0% 100.0% 100.0% 66.7% 70.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 33.3% 30.0% 0.0% 0.0% 96 The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 97.4% 100.0% 95.7% No 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 4.3% Do you use/have used the World Bank Group website? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Yes 76.2% 66.7% 73.9% 70.6% 80.0% 59.5% 33.3% 65.2% No 23.8% 33.3% 26.1% 29.4% 20.0% 40.5% 66.7% 34.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data more 19 6.84 2.06 17 7.29 2.34 22 5.77 2.67 19 5.63 2.95 13 6.08 2.81 35 5.43 3.04 14 5.93 2.70 20 6.95 2.37 often than I did a few years ago I find the World Bank Group’s websites easy to 14 7.21 1.81 14 8.29 1.38 15 7.67 1.23 16 6.75 1.91 10 6.90 1.52 24 6.75 1.65 7 6.00 2.65 16 7.88 1.75 navigate* I find the information on the World Bank 14 7.57 1.40 14 7.71 2.05 17 8.18 1.47 15 7.93 1.33 12 7.50 1.68 24 7.21 1.84 6 6.17 2.64 15 8.53 1.06 Group’s websites useful. The World Bank Group’s social media channels are valuable sources of information 12 6.17 2.08 5 7.20 .84 11 7.45 2.02 7 6.00 3.11 3 6.00 1.00 15 5.33 2.69 5 6.40 3.51 6 6.00 1.79 about the institution When I need information from the World Bank 17 6.53 2.00 18 7.89 2.35 19 7.26 2.21 19 7.63 1.83 12 6.17 2.25 32 4.84 2.29 9 6.56 2.83 18 6.83 2.66 Group I know how to find it* The World Bank Group is responsive to my 13 7.31 1.38 14 7.93 1.64 16 7.56 1.63 18 7.00 2.09 11 6.27 1.90 18 5.72 2.35 7 5.57 2.82 13 7.77 1.30 information requests and inquiries* *Significantly different between stakeholder groups 97 The World Bank Group Haiti Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Yes 68.2% 81.0% 75.0% 81.0% 41.2% 42.1% 6.3% 45.8% No 31.8% 19.0% 25.0% 19.0% 58.8% 57.9% 93.8% 54.2% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Haiti? (Select all that apply) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses Combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other The World Bank (IDA)* 61.9% 75.0% 78.3% 85.7% 17.6% 27.0% 0.0% 37.5% The International Finance Corporation (IFC)* 14.3% 0.0% 8.7% 23.8% 47.1% 2.7% 0.0% 20.8% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% None* 28.6% 25.0% 17.4% 14.3% 41.2% 70.3% 100.0% 50.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and IFC? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Yes 37.5% 10.5% 18.2% 20.0% 28.6% 16.2% 7.1% 8.7% No 62.5% 89.5% 81.8% 80.0% 71.4% 83.8% 92.9% 91.3% If yes, what was your view on the two institutions working together in Haiti? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Working well together 33.3% 0.0% 33.3% 50.0% 33.3% 33.3% 0.0% 50.0% Collaborating but needs improvement 50.0% 66.7% 33.3% 25.0% 50.0% 33.3% 100.0% 50.0% Don't know 16.7% 33.3% 33.3% 25.0% 16.7% 33.3% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses Combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank CSO Media Other Observer* 4.5% 14.3% 13.0% 9.5% 47.1% 22.2% 43.8% 13.0% Use World Bank Group reports/data 22.7% 23.8% 17.4% 33.3% 23.5% 41.7% 31.3% 26.1% Engage in World Bank Group related/sponsored events/activities 31.8% 33.3% 21.7% 9.5% 17.6% 19.4% 6.3% 17.4% Collaborate as part of my professional duties* 72.7% 90.5% 78.3% 90.5% 47.1% 52.8% 31.3% 60.9% Use World Bank Group website for information, data, research, etc. 27.3% 9.5% 8.7% 14.3% 11.8% 30.6% 37.5% 30.4% *Significantly different between stakeholder groups 98 The World Bank Group Haiti Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Haiti In general, would you say that Haiti is headed in...? Percentage of Respondents Port-au-Prince Outside Port-au-Prince The right direction 54.5% 41.2% The wrong direction 12.3% 29.4% Not sure 33.1% 29.4% Listed below are a number of development priorities in Haiti. Please identify which of the following you consider the most important development priorities in Haiti? Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Social protection 12.7% 16.7% Transport 28.9% 27.8% Security/stabilization 29.5% 16.7% Reconstruction 11.4% 11.1% Public sector governance/ reform 51.2% 61.1% Global/regional integration* 0.6% 11.1% Gender equity 0.6% 5.6% Domestic private sector development 15.1% 11.1% Foreign direct investment 14.5% 5.6% Water and sanitation 16.9% 22.2% Energy 29.5% 11.1% Regional conflict and tensions 0.6% 0.0% Job creation/employment 36.7% 16.7% Rural development 8.4% 22.2% Financial markets 0.6% 0.0% Urban development 3.0% 0.0% Environmental sustainability* 19.9% 44.4% Equality of opportunity 4.8% 5.6% Health 27.7% 27.8% Education 66.3% 50.0% Poverty reduction 13.9% 27.8% Food security* 7.8% 22.2% Social cohesion 3.6% 5.6% Climate change 2.4% 5.6% Agricultural development 16.3% 16.7% Trade and exports 2.4% 5.6% Crime and violence 0.6% 0.0% Economic growth 15.1% 11.1% Law and justice 13.9% 11.1% Regulatory framework 2.4% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 11.4% 5.6% Natural resource management 1.8% 5.6% Anti-corruption 21.7% 11.1% Disaster management 3.0% 5.6% Information and communications technology 3.0% 0.0% *Significantly different between geographic locations 99 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Water and sanitation 13.8% 11.1% Equality of opportunity 9.6% 11.1% Economic growth 46.1% 33.3% Climate change* 1.2% 11.1% Regional conflict and tensions 0.6% 0.0% Global/regional integration 2.4% 0.0% Gender equity 3.6% 0.0% Rural development 38.3% 44.4% Urban development 10.2% 16.7% Regulatory framework* 0.0% 5.6% Local governance and institutions 12.0% 16.7% Social protection 13.8% 11.1% Law and justice 7.8% 11.1% Transport 13.2% 11.1% Crime and violence 3.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 1.8% 5.6% Security/stabilization 15.6% 16.7% Anti-corruption 25.7% 44.4% Domestic private sector development 19.2% 22.2% Foreign direct investment 19.8% 5.6% Energy 14.4% 11.1% Public sector governance/ reform 23.4% 5.6% Social cohesion 4.8% 5.6% Education 50.3% 55.6% Natural resource management 3.6% 5.6% Environmental sustainability 6.6% 11.1% Health 10.8% 5.6% Agricultural development 35.3% 27.8% Disaster management* 1.2% 16.7% Job creation/employment 58.7% 44.4% Financial markets 0.6% 0.0% Trade and exports 3.6% 5.6% Food security 18.6% 22.2% Reconstruction 7.8% 5.6% *Significantly different between geographic locations 100 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Energy 39.2% 44.4% Gender equity 1.2% 5.6% Equality of opportunity 6.6% 11.1% Global/regional integration 4.8% 11.1% Social protection 1.2% 5.6% Climate change* 0.6% 11.1% Anti-corruption 31.3% 44.4% Disaster management 3.0% 5.6% Regional conflict and tensions 1.2% 0.0% Rural development 25.3% 16.7% Foreign direct investment 40.4% 22.2% Urban development 5.4% 16.7% Water and sanitation 2.4% 5.6% Trade and exports 34.9% 33.3% Information and communications technology 9.0% 16.7% Regulatory framework* 9.0% 27.8% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion 3.0% 11.1% Public sector governance/ reform 36.7% 16.7% Domestic private sector development 34.3% 27.8% Job creation/employment 44.6% 33.3% Agricultural development 44.6% 33.3% Food security 3.0% 0.0% Transport 25.9% 11.1% Security/stabilization 12.7% 5.6% Education 27.7% 16.7% Natural resource management 6.6% 11.1% Environmental sustainability 4.8% 5.6% Health 4.8% 0.0% Reconstruction 9.0% 22.2% Law and justice 6.6% 0.0% Local governance and institutions 8.4% 5.6% Crime and violence 1.2% 0.0% Financial markets 6.0% 11.1% *Significantly different between geographic locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Better employment opportunities for young people 15.7% 5.6% Better employment opportunities for women 5.2% 0.0% Greater access to micro-finance for the poor 15.7% 22.2% Improved nutrition and food security 4.6% 0.0% Greater access to health 7.8% 0.0% Better entrepreneurial opportunities 34.6% 22.2% Accelerated reconstruction 0.0% 0.0% Better opportunity for the poor who live in rural areas 9.2% 22.2% Better opportunity for the poor who live in urban areas 1.3% 0.0% Consistent economic growth 19.0% 33.3% More reliable social safety net 7.8% 11.1% Greater equity of fiscal policy 9.8% 11.1% Education and training that better ensure job opportunity 27.5% 11.1% Better quality public services 7.2% 11.1% Greater voice and participation for citizens to help ensure greater Government 5.9% 16.7% accountability A growing middle class 26.1% 27.8% Other 2.6% 0.0% 101 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Haiti? Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD World Bank (WB/BM)* 167 6.75 2.34 18 5.17 2.43 Inter-American Development Bank (IDB/BID) 164 6.26 2.56 17 5.24 2.39 Latin American Development Bank (CAF) 159 2.35 2.07 16 2.19 2.23 Caribbean Development Bank (CDB) 161 3.08 2.56 17 2.94 2.68 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between geographic locations Overall, please rate your impression of the effectiveness of these organizations in Haiti? Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD World Bank (WB/BM) 146 6.19 1.65 17 5.47 2.48 Inter-American Development Bank (IDB/BID)* 137 6.09 1.83 16 4.81 2.04 Latin American Development Bank (CAF) 36 3.28 2.15 2 5.00 2.83 Caribbean Development Bank (CDB) 56 4.45 2.49 4 5.75 2.50 (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Haiti solve its most 122 6.64 1.98 12 6.75 1.42 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 102 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Haiti? (Choose no more than FIVE) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Social protection 12.2% 11.8% Security/stabilization 9.1% 0.0% Public sector governance/ reform 50.6% 47.1% Transport 30.5% 29.4% Poverty reduction 22.6% 23.5% Global/regional integration 1.2% 0.0% Gender equity 0.0% 0.0% Crime and violence 1.2% 0.0% Rural development 21.3% 23.5% Domestic private sector development 24.4% 11.8% Foreign direct investment 11.0% 0.0% Water and sanitation 15.2% 23.5% Energy 31.1% 29.4% Social cohesion 1.2% 0.0% Job creation/employment 29.9% 23.5% Financial markets 4.3% 5.9% Urban development 6.1% 0.0% Environmental sustainability* 11.6% 35.3% Equality of opportunity 3.0% 5.9% Regional conflict and tensions 0.0% 0.0% Health 22.6% 23.5% Education 59.1% 47.1% Food security 4.9% 11.8% Climate change 3.0% 5.9% Agricultural development 28.7% 23.5% Trade and exports 6.1% 0.0% Economic growth 17.1% 23.5% Law and justice 7.9% 0.0% Local governance and institutions 7.3% 11.8% Regulatory framework 3.7% 5.9% Communicable/non-communicable diseases* 0.6% 11.8% Natural resource management 3.7% 5.9% Information and communications technology 4.3% 5.9% Anti-corruption 15.2% 29.4% Disaster management 5.5% 0.0% Reconstruction 15.9% 17.6% *Significantly different between geographic locations 103 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haiti? Greatest Value Percentage of Respondents Port-au-Prince Outside Port-au-Prince Convening/Facilitating 2.5% 0.0% Data 1.9% 0.0% Policy advice, studies, analyses 9.6% 5.9% Financial resources 32.5% 29.4% Capacity development 30.6% 23.5% Technical assistance 4.5% 11.8% Mobilizing third party financial resources 3.2% 5.9% Donor coordination 5.1% 5.9% Linkage to non-Bank expertise 1.9% 0.0% Strategy formulation 7.6% 17.6% Other 0.6% 0.0% nd 2 Greatest Value Percentage of Respondents Port-au-Prince Outside Port-au-Prince Convening/Facilitating 2.6% 5.9% Data 5.8% 5.9% Policy advice, studies, analyses 9.6% 17.6% Financial resources 14.1% 17.6% Capacity development 16.7% 17.6% Technical assistance 17.3% 11.8% Mobilizing third party financial resources 5.8% 11.8% Donor coordination 10.9% 5.9% Linkage to non-Bank expertise 4.5% 0.0% Strategy formulation 12.2% 5.9% Other 0.6% 0.0% How effectively do the World Bank Group’s activities below support Haiti’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Port-au-Prince Outs ide Port-au-Prince N Mean SD N Mean SD Convening/Facilitating 89 5.93 1.72 6 7.00 2.61 Data 100 6.58 1.68 12 7.33 1.78 Policy advice, s tudies , analys es 113 6.35 1.94 10 6.60 1.96 Financial res ources 128 7.06 1.84 12 7.42 1.51 Technical as s is tance 122 6.64 1.71 12 6.50 2.20 Mobilizing third party financial res ources 103 6.25 2.00 7 7.00 1.63 Donor coordination 114 5.67 2.29 9 6.00 1.73 Linkage to non-Bank expertis e 84 5.60 2.00 6 7.00 1.41 Strategy form ulation 104 6.36 1.84 7 7.00 2.58 The World Bank Group can provide capacity building support in a number of ways in Haiti. To what degree would Haiti benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD Groups outside of government to help them more 150 7.17 2.12 11 7.45 2.62 effectively engage and participate in development efforts The public sector, related to implementation of specific 156 8.24 1.69 17 7.71 1.72 development projects on the ground The public sector, related to reforming institutions 152 8.22 1.65 13 8.23 1.09 (organizations or sociopolitical conditions) The private sector, related to institutional and policy 146 7.48 1.85 13 8.00 1.87 change 104 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haiti? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD Project implementation (or other organizational 114 6.52 1.81 9 6.56 2.30 strengthening) Citizen engagement (incorporating citizens' voices into 80 5.10 2.13 8 5.00 2.56 development) Policy design (for clarity and better incentives to achieve 96 6.17 1.75 6 7.33 1.63 development goals) Directly supporting building of government institutions 111 6.28 1.89 6 7.00 .89 When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD Project implementation (or other organizational 128 7.44 2.11 14 7.21 2.52 strengthening) Citizen engagement (incorporating citizens' voices into 116 7.49 1.82 14 7.93 1.98 development) Policy design (for clarity and better incentives to achieve 116 7.71 1.72 13 8.00 1.63 development goals) Directly supporting building of government institutions 125 7.67 2.02 12 8.33 1.44 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Staff too inaccessible 3.6% 5.6% Not exploring alternative policy options 4.8% 0.0% Not adequately sensitive to political/social realities in Haiti 17.5% 16.7% Not enough public disclosure of its work 16.9% 16.7% Arrogant in its approach 5.4% 0.0% Not aligned with country priorities 9.6% 11.1% The credibility of its knowledge/data 1.2% 0.0% World Bank Group’s processes too complex 15.7% 5.6% Not willing to honestly criticize policies and reform efforts in the country 12.0% 22.2% Too influenced by developed countries 9.6% 16.7% Imposing technocratic solutions without regard to political realities 11.4% 11.1% World Bank Group’s processes too slow 14.5% 11.1% Too bureaucratic in its operational policies and procedures 13.9% 11.1% Not aligned with other donors’ work 4.8% 0.0% Not collaborating enough with non-state actors 15.1% 27.8% Not client focused 0.6% 5.6% Its advice and strategies do not lend themselves to practical problem 1.8% 0.0% solving Not focused enough on issues that are unique to fragile countries 6.6% 11.1% Inadequate number of World Bank Group staff members located in the 5.4% 0.0% country Other 3.0% 5.6% Don’t know 11.4% 5.6% 105 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Capacity development 46.6% 33.3% Policy based lending / budget support to the Government 24.5% 11.1% Knowledge products/services 8.0% 11.1% Investment lending 46.6% 44.4% Technical assistance 17.8% 11.1% Trust Fund management 4.9% 0.0% Co-financing arrangements 11.7% 0.0% Sector-wide approaches 14.7% 27.8% Emergency Recovery Grants 4.3% 11.1% Other 3.1% 5.6% Don’t know* 5.5% 22.2% *Significantly different between geographic locations In addition to the regular relations with the national government as its main interlocutor, which TOW of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Academia/think tanks/research institutes 39.4% 27.8% Donor community 14.5% 11.1% Media 6.7% 0.0% NGOs 9.1% 22.2% Local Government 27.3% 22.2% Private sector 33.9% 16.7% Parliament 10.9% 16.7% Community Based Organizations (CBOs)/Local communities* 23.0% 50.0% Beneficiaries 7.3% 5.6% Foundations 1.2% 5.6% Faith based organizations 3.0% 0.0% UN and regional peace keeping forces 0.6% 0.0% Emerging donors 1.8% 0.0% UN agencies 5.5% 0.0% Regional organizations (e.g. Caricom) 0.6% 5.6% Other 3.0% 5.6% Don’t know 3.6% 5.6% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Haiti? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Port-au-Prince Outs ide Port-au-Prince N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 147 6.80 1.89 14 6.86 2.71 role in developm ent in Haiti The World Bank Group’s work is aligned with what I 139 5.91 1.89 14 6.29 2.43 cons ider the developm ent priorities for Haiti The World Bank Group s upports Haiti’s efforts to 121 5.86 1.96 13 6.00 2.48 reduce s ocial exclus ion The World Bank Group s upports program s and 136 6.09 2.01 12 6.17 2.44 s trategies that are realis tic for Haiti The World Bank Group treats clients and s takeholders 112 6.79 2.05 11 7.36 2.38 in Haiti with res pect The World Bank Group is an organization that does not 111 6.18 2.68 10 4.90 3.11 repres ent a particular ideological pers pective in Haiti The World Bank Group is an organization that is not 108 5.29 2.76 9 3.89 3.22 overly influenced by any particular country The World Bank Group res pects the views and 122 6.03 2.08 11 5.73 2.69 dem ands of the governm ent of Haiti The World Bank Group lis tens and takes into account 129 5.41 2.26 11 5.73 2.20 your views 106 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD When considering the national development needs in Haiti, to what extent does the combination of financial, knowledge and convening services that the World Bank 133 6.11 1.79 14 5.93 1.86 Group currently provides in Haiti meet the national development needs of Haiti? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Haiti in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Port-au-Prince Outs ide Port-au-Prince N Mean SD N Mean SD Res pons ivenes s 103 5.58 1.87 10 6.40 2.12 Flexibility (in terms of the ins titution’s products and 109 5.20 1.78 9 6.33 1.66 s ervices ) Flexibility (in terms of changing country circums tances ) 107 5.39 1.66 10 6.30 2.06 Being inclus ive 99 6.21 1.80 11 6.73 1.90 Opennes s 120 6.49 1.91 10 5.90 2.02 Staff acces s ibility 119 6.39 1.97 10 6.10 2.42 Straightforwardnes s and hones ty 99 6.63 2.04 10 6.30 1.42 Eas e of acces s to the people at the World Bank Group 116 6.26 2.33 10 6.80 2.10 who are making decis ions important to my work Collaboration with civil s ociety 86 5.30 2.02 11 6.09 2.59 Collaboration with the Government 125 7.15 1.89 13 7.38 1.61 Collaboration with other donors and development 103 6.84 2.13 8 7.13 1.55 partners Collaboration with the private s ector 79 5.91 1.89 8 5.63 1.77 The s peed in which it gets things accomplis hed on the 108 5.19 2.06 9 6.11 2.42 ground Being a long-term partner 109 7.82 1.79 10 8.70 1.34 To be more effective development partner in Haiti, do you believe that the World Bank Group should have? (Select only ONE response) Percentage of Respondents Port-au-Prince Outside Port-au-Prince More local presence 65.4% 50.0% The current level of local presence is adequate 18.6% 22.2% Less local presence .6% 0.0% Don't know 15.4% 27.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince The World Bank Group does not do adequate follow through/follow-up 19.7% 6.3% There is not an adequate level of citizen/civil society participation 35.7% 43.8% The World Bank Group is not sensitive enough to political/social realities 26.8% 43.8% on the ground Corruption in the country 21.0% 6.3% Poor donor coordination 14.6% 12.5% The World Bank Group works too slowly 22.3% 12.5% Lack of adequate level of decision-making in Government 29.9% 25.0% Political pressures and obstacles presented by vested interests 19.7% 18.8% Reforms are not well thought out in light of country challenges* 21.0% 43.8% Ongoing fragility and instability 15.3% 6.3% Inadequate funding 14.0% 31.3% Lack of/inadequate levels of capacity in Government 37.6% 31.3% Other 4.5% 6.3% *Significantly different between geographic locations 107 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti? (1-Not important at all, 10-Very important) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD Anti-corruption 137 8.08 1.95 15 8.67 1.59 Information and communications technology 141 7.12 2.32 15 7.20 2.27 Transport 153 8.14 1.99 16 8.25 1.81 Crime and violence 120 5.64 2.43 12 5.67 2.35 Regional conflict and tensions 113 4.97 2.59 13 4.85 2.64 Law and justice 130 6.75 2.53 15 6.80 2.60 Urban development 143 8.03 1.62 15 8.20 2.11 Environmental sustainability 145 8.15 1.74 16 8.44 1.63 Regulatory framework 129 7.71 1.82 15 8.07 1.49 Communicable/non-communicable diseases 122 6.30 2.51 15 6.33 2.74 Poverty reduction 144 8.44 1.71 16 8.50 1.90 Gender equity 129 6.37 2.27 15 6.67 2.44 Domestic private sector development 143 7.76 1.95 15 8.07 1.62 Foreign direct investment 137 7.94 1.81 13 7.31 2.21 Local governance and institutions 143 8.12 1.71 16 8.13 1.45 Water and sanitation 145 8.07 1.83 16 8.00 1.63 Trade and exports 141 7.43 2.21 15 7.27 2.31 Economic growth 144 8.68 1.29 15 8.93 1.28 Reconstruction 138 7.83 1.92 16 7.25 2.29 Energy 147 8.49 1.81 16 8.81 1.28 Disaster management 143 7.48 1.98 16 7.50 2.10 Public sector governance/ reform 152 8.38 1.91 15 8.27 1.91 Job creation/employment 150 8.55 1.70 14 7.79 2.29 Social cohesion 130 6.51 2.25 14 5.79 3.02 Financial markets 123 7.03 2.11 14 7.14 2.54 Equality of opportunity 131 6.85 2.23 15 7.00 2.56 Health 144 7.56 2.18 16 6.69 2.63 Rural development 145 8.23 1.78 17 8.06 1.68 Global/regional integration 133 6.89 2.28 15 6.80 2.83 Food security 136 7.60 2.22 16 7.25 2.52 Education 152 8.60 1.88 17 8.18 1.94 Security/stabilization 130 6.60 2.61 15 5.87 2.45 Social protection 136 6.63 2.47 15 7.07 1.67 Climate change 130 6.69 2.39 15 7.93 1.83 Agricultural development 149 8.58 1.73 16 8.38 1.71 Natural resource management 136 7.10 2.51 14 6.79 2.36 108 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD Anti-corruption 56 5.07 2.17 4 3.25 1.71 Transport 79 6.61 1.84 3 6.33 2.08 Regional conflict and tensions* 33 4.24 1.95 2 7.50 3.54 Urban development 81 5.94 1.84 6 5.67 2.34 Regulatory framework 66 5.71 2.02 6 5.83 2.32 Health/Communicable/non-communicable diseases 63 6.08 2.22 5 6.40 2.51 Poverty reduction 86 5.84 1.83 10 5.70 1.77 Gender equity 48 5.69 1.86 6 5.50 1.87 Domestic private sector development* 62 5.42 1.99 7 5.86 1.46 Foreign direct investment 59 5.42 2.14 2 6.00 4.24 Local governance and institutions 81 5.80 2.09 9 6.00 2.12 Water and sanitation 86 6.03 1.92 6 6.50 2.74 Trade and exports 50 5.44 2.34 3 5.67 4.04 Economic growth 79 6.09 1.95 10 5.00 2.54 Energy 62 5.84 2.34 6 4.00 2.61 Disaster management/ Climate resilience 69 6.36 2.16 11 6.18 2.36 Public sector governance/ reform 93 6.15 2.11 10 6.10 2.13 Job creation/employment 75 5.57 2.14 7 6.00 2.71 Financial markets* 34 4.59 1.92 4 6.75 2.63 Rural development 69 5.80 2.15 8 5.75 2.05 Global/regional integration 40 4.85 2.35 1 8.00 Education 95 6.51 2.03 6 6.67 1.97 Stabilization 44 5.30 2.31 2 8.00 1.41 Food security/Social protection 66 5.88 2.22 8 5.50 2.33 Reconstruction 82 6.16 2.12 7 5.14 1.68 Agricultural development 67 5.99 2.32 8 5.38 2.45 Natural resource management 40 4.80 2.47 4 5.50 2.38 *Significantly different between geographic locations 109 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD To what extent does the World Bank Group’s work help 140 6.16 1.75 14 5.71 2.61 to achieve development results in Haiti? To what extent does the World Bank Group help to 125 6.34 1.93 11 7.18 2.27 build/strengthen existing country systems in Haiti? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Haiti? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 127 5.70 1.93 9 5.44 1.81 needs of Haiti The World Bank Group meets Haiti’s needs for 135 6.01 1.98 14 5.64 2.31 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Weekly 10.4% 17.6% Monthly 17.7% 11.8% A few times a year 39.0% 41.2% Rarely 27.4% 23.5% Never 5.5% 5.9% In Haiti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD Are timely* 115 6.52 1.71 8 8.50 1.41 Include appropriate level of stakeholder involvement 107 5.50 1.92 10 6.70 2.11 during preparation Are relevant to Haiti's development priorities 128 6.33 1.71 9 6.78 1.72 Lead to practical solutions 118 5.80 1.79 9 6.11 2.03 Are accessible 130 6.25 1.80 10 6.20 2.74 Are source of relevant information on global good 124 6.98 1.53 9 7.00 2.55 practices Enhance your knowledge and/or skills 128 6.78 1.82 11 7.36 2.62 Are adequately disseminated 118 5.50 2.12 10 5.00 2.71 Are translated enough into local language 111 5.50 2.51 9 4.67 2.87 Are adaptable to Haiti’s specific development 118 5.99 1.83 10 5.70 2.11 challenges and country circumstances *Significantly different between geographic locations Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities 130 6.43 1.60 11 7.00 1.79 make to development results in your country? Overall, how would you rate the technical quality of the 133 7.03 1.55 11 7.55 2.07 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 110 The World Bank Group Haiti Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Port-au-Prince Outs ide Port-au-Prince N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 125 3.97 2.07 9 5.11 1.62 The World Bank Group effectively m onitors and 130 6.47 1.81 11 7.00 2.24 evaluates the projects and program s it s upports The World Bank Group’s approvals and reviews are 112 5.11 1.97 7 5.43 2.23 done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 79 5.97 1.85 8 6.63 1.30 requirem ents are reas onable The World Bank Group’s conditions on its lending are 83 5.96 2.13 6 5.67 1.75 reas onable The World Bank Group takes decis ions quickly in Haiti 117 4.72 2.04 8 5.38 2.83 Working with the World Bank Group increas es Haiti’s 133 6.11 1.86 10 6.80 1.75 ins titutional capacity The World Bank Group ens ures cons is tency and 75 5.49 2.00 5 6.20 2.77 continuity through s taff changes Where country s ys tem s are adequate, the World Bank 76 6.55 2.19 5 6.80 2.17 Group m akes appropriate us e of them The World Bank Group provides effective 113 6.50 1.90 10 6.60 1.78 im plem entation s upport F. Recent Trends and the Future Role of the World Bank Group in Haiti Which bes t repres ents your geographic location? Port-au-Prince Outs ide Port-au-Prince N Mean SD N Mean SD In the las t three years , to what extent do you believe that the World Bank Group has m oved in the right direction 118 6.45 1.67 11 7.09 1.58 in terms of the focus of its work in Haiti? How s ignificant a role do you believe that international developm ent cooperation SHOULD play in Haiti’s 155 7.82 1.89 16 8.50 1.63 developm ent in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Provide more adequate data/knowledge/statistics/figures on Haiti’s 12.3% 23.5% economy Collaborate more effectively with Government clients 23.9% 35.3% Offer more innovative financial products 20.2% 5.9% Increase the level of capacity development in the country 47.2% 41.2% Improve the quality of its experts as related to Haiti’s specific challenges 12.9% 0.0% Offer more innovative knowledge services 2.5% 0.0% Ensure greater selectivity in its work* 4.9% 17.6% Reach out more to groups outside of Government* 16.6% 52.9% Reduce the complexity of World Bank Group procedures 26.4% 17.6% Work faster 16.6% 0.0% Increase the level of World Bank Group staffing in Haiti’s office 4.3% 0.0% Other 8.0% 0.0% *Significantly different between geographic locations When considering the combination of services that the World Bank Group offers in Haiti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? (Select only ONE response) Percentage of Respondents Port-au-Prince Outside Port-au-Prince Financial services 30.4% 56.3% Knowledge products 11.8% 18.8% Convening services 9.3% 12.5% None of the above 1.9% 0.0% The combination is appropriate for Haiti 32.9% 0.0% Don’t know 13.7% 12.5% 111 The World Bank Group Haiti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haiti? (Choose no more than THREE) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Social safety nets 20.8% 22.2% Public financial management 43.4% 22.2% Reducing violence 1.3% 0.0% Conflict resolution mechanisms 0.6% 0.0% Access to basic services 30.2% 50.0% Capacity of state institutions 39.0% 27.8% Mining industry 4.4% 0.0% Improving livelihoods* 24.5% 55.6% Social cohesion* 1.3% 11.1% Disaster/Risk management and preparedness 16.4% 33.3% Access to electricity 27.0% 16.7% Increasing regional development 30.2% 16.7% Jobs 29.6% 22.2% Private sector development 28.9% 22.2% *Significantly different between geographic locations Which THREE areas below would benefit most from Outside Port-au-Prince donors in Haiti? (Choose no more than THREE) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Social safety nets 28.3% 26.7% Public financial management 21.7% 20.0% Reducing violence 21.7% 13.3% Conflict resolution mechanisms 9.9% 0.0% Access to basic services 35.5% 46.7% Capacity of state institutions 24.3% 26.7% Mining industry 10.5% 13.3% Improving livelihoods 23.7% 20.0% Social cohesion 11.2% 0.0% Disaster/Risk management and preparedness 30.3% 26.7% Access to electricity 13.8% 26.7% Increasing regional development 15.1% 13.3% Jobs 27.0% 40.0% Private sector development 20.4% 13.3% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Local newspapers 49.4% 47.1% International newspapers 10.0% 11.8% Local radio 30.6% 11.8% International radio 3.8% 0.0% Local television 10.6% 0.0% International television 3.8% 11.8% Periodicals 8.1% 11.8% Internet 60.0% 70.6% Social media 5.0% 11.8% Blogs 0.6% 0.0% Mobile phones 0.0% 0.0% Instant messaging 1.9% 0.0% Other 8.8% 17.6% 112 The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince World Bank Group’s website 32.9% 31.3% Direct contact with World Bank Group 39.6% 37.5% e-Newsletters 37.8% 50.0% Instant messaging 5.5% 0.0% World Bank Group’s seminars/workshops/conferences 29.9% 50.0% World Bank Group’s publications and other written materials 34.8% 25.0% Mobile phones 0.6% 0.0% Social media 8.5% 0.0% Blogs 0.6% 0.0% Other 1.8% 0.0% In which language would you prefer to receive information from the World Bank Group?* (Select only ONE response) Percentage of Respondents Port-au-Prince Outside Port-au-Prince French 77.6% 82.4% Creole 3.7% 5.9% English 18.6% 11.8% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Yes 30.6% 13.3% No 69.4% 86.7% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Yes 20.1% 12.5% No 79.9% 87.5% Were you able to obtain this information? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Yes 87.1% 100.0% No 12.9% 0.0% Do you have access to the Internet? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Yes 99.4% 100.0% No .6% 0.0% Do you use/have used the World Bank Group website? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Yes 67.5% 60.0% No 32.5% 40.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Port-au-Prince Outside Port-au-Prince N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I 144 6.30 2.63 14 5.14 3.16 did a few years ago I find the World Bank Group’s websites easy to 109 7.20 1.84 9 7.22 1.79 navigate. I find the information on the World Bank Group’s 109 7.73 1.66 9 7.33 1.94 websites useful. The World Bank Group’s social media channels are 63 6.37 2.39 2 5.50 2.12 valuable sources of information about the institution When I need information from the World Bank Group I 130 6.85 2.36 13 4.15 2.27 know how to find it* The World Bank Group is responsive to my information 105 7.06 2.04 5 5.60 .89 requests and inquiries *Significantly different between geographic locations 113 The World Bank Group Haiti Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Yes 56.3% 50.0% No 43.7% 50.0% Which of the following agencies of the World Bank Group do you work with in Haiti? (Select all that apply) Percentage of Respondents (Responses Combined) Port-au-Prince Outside Port-au-Prince The World Bank (IDA) 49.1% 35.3% The International Finance Corporation (IFC) 13.9% 11.8% The Multilateral Investment Guarantee Agency (MIGA) 0.6% 0.0% None 43.0% 58.8% Do your projects involve both the World Bank and IFC? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Yes 17.3% 26.7% No 82.7% 73.3% If yes, what was your view on the two institutions working together in Haiti? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Working well together 35.7% 25.0% Collaborating but needs improvement 42.9% 50.0% Don't know 21.4% 25.0% Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Port-au-Prince Outside Port-au-Prince Observer 21.2% 12.5% Use World Bank Group reports/data 27.3% 31.3% Engage in World Bank Group related/sponsored events/activities 20.6% 12.5% Collaborate as part of my professional duties 65.5% 62.5% Use World Bank Group website for information, data, research, etc. 21.8% 25.0% 114 The World Bank Group Haiti Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Haiti In general, would you say that Haiti is headed in...? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No The right direction 57.1% 46.6% The wrong direction 9.2% 20.5% Not sure 33.7% 32.9% Listed below are a number of development priorities in Haiti. Please identify which of the following you consider the most important development priorities in Haiti? Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection 11.9% 13.3% Transport 24.8% 31.3% Security/stabilization 24.8% 32.5% Reconstruction 11.9% 12.0% Public sector governance/ reform 51.5% 51.8% Global/regional integration 0.0% 3.6% Gender equity 2.0% 0.0% Domestic private sector development 18.8% 9.6% Foreign direct investment 14.9% 10.8% Water and sanitation* 23.8% 10.8% Energy 26.7% 27.7% Regional conflict and tensions 1.0% 0.0% Job creation/employment* 43.6% 25.3% Rural development 10.9% 8.4% Financial markets 1.0% 0.0% Urban development* 5.0% 0.0% Environmental sustainability 21.8% 22.9% Equality of opportunity 5.0% 4.8% Health 24.8% 32.5% Education* 56.4% 77.1% Poverty reduction 14.9% 15.7% Food security 10.9% 7.2% Social cohesion 5.9% 1.2% Climate change 3.0% 2.4% Agricultural development 17.8% 15.7% Trade and exports 2.0% 3.6% Crime and violence 0.0% 1.2% Economic growth 17.8% 10.8% Law and justice 11.9% 15.7% Regulatory framework 2.0% 2.4% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 10.9% 10.8% Natural resource management 1.0% 3.6% Anti-corruption* 13.9% 27.7% Disaster management 4.0% 2.4% Information and communications technology 2.0% 3.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 115 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Water and sanitation 13.6% 13.6% Equality of opportunity 10.7% 8.6% Economic growth 46.6% 42.0% Climate change 1.0% 3.7% Regional conflict and tensions 1.0% 0.0% Global/regional integration 1.9% 2.5% Gender equity 1.9% 4.9% Rural development 35.9% 42.0% Urban development 14.6% 6.2% Regulatory framework 0.0% 1.2% Local governance and institutions* 17.5% 6.2% Social protection 17.5% 8.6% Law and justice 5.8% 11.1% Transport 11.7% 12.3% Crime and violence 2.9% 2.5% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology* 0.0% 4.9% Security/stabilization* 9.7% 22.2% Anti-corruption* 19.4% 35.8% Domestic private sector development 23.3% 14.8% Foreign direct investment 22.3% 12.3% Energy 14.6% 13.6% Public sector governance/ reform 22.3% 21.0% Social cohesion 6.8% 2.5% Education 45.6% 58.0% Natural resource management 2.9% 4.9% Environmental sustainability 6.8% 7.4% Health 8.7% 12.3% Agricultural development 38.8% 30.9% Disaster management 1.0% 4.9% Job creation/employment 62.1% 53.1% Financial markets 0.0% 1.2% Trade and exports 3.9% 4.9% Food security 16.5% 22.2% Reconstruction 7.8% 7.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 116 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Energy 38.2% 42.0% Gender equity 2.0% 1.2% Equality of opportunity 7.8% 6.2% Global/regional integration 4.9% 6.2% Social protection 1.0% 2.5% Climate change 1.0% 2.5% Anti-corruption* 21.6% 46.9% Disaster management 2.9% 3.7% Regional conflict and tensions 0.0% 2.5% Rural development 25.5% 23.5% Foreign direct investment 40.2% 34.6% Urban development 7.8% 4.9% Water and sanitation 2.0% 3.7% Trade and exports 36.3% 33.3% Information and communications technology 10.8% 8.6% Regulatory framework 12.7% 8.6% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion* 0.0% 8.6% Public sector governance/ reform 34.3% 33.3% Domestic private sector development 34.3% 32.1% Job creation/employment* 51.0% 34.6% Agricultural development 44.1% 44.4% Food security 2.0% 4.9% Transport 28.4% 19.8% Security/stabilization 13.7% 9.9% Education 26.5% 27.2% Natural resource management 3.9% 8.6% Environmental sustainability 6.9% 2.5% Health 2.9% 6.2% Reconstruction 10.8% 11.1% Law and justice 3.9% 8.6% Local governance and institutions 7.8% 8.6% Crime and violence 0.0% 2.5% Financial markets 6.9% 4.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 117 The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haiti (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Haiti? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Better employment opportunities for young 15.8% 16.9% people Better employment opportunities for women 4.2% 5.2% Greater access to micro-finance for the poor 15.8% 16.9% Improved nutrition and food security 4.2% 3.9% Greater access to health 6.3% 6.5% Better entrepreneurial opportunities 32.6% 32.5% Accelerated reconstruction 0.0% 0.0% Better opportunity for the poor who live in 10.5% 13.0% rural areas Better opportunity for the poor who live in 2.1% 0.0% urban areas Consistent economic growth 17.9% 23.4% More reliable social safety net 9.5% 6.5% Greater equity of fiscal policy 8.4% 10.4% Education and training that better ensure job 24.2% 27.3% opportunity Better quality public services 9.5% 6.5% Greater voice and participation for citizens to help ensure greater Government 7.4% 6.5% accountability A growing middle class 28.4% 22.1% Other 2.1% 2.6% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Haiti? Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank (WB/BM)* 103 7.47 1.85 82 5.40 2.47 Inter-American Development Bank (IDB/BID)* 99 6.55 2.45 82 5.70 2.59 Latin American Development Bank (CAF) 97 2.38 2.03 78 2.29 2.14 Caribbean Development Bank (CDB) 99 3.38 2.57 80 2.73 2.51 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Overall, please rate your impression of the effectiveness of these organizations in Haiti? Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD World Bank (WB/BM)* 98 6.34 1.62 64 5.77 1.92 Inter-American Development Bank (IDB/BID) 85 6.19 1.69 68 5.68 2.11 Latin American Development Bank (CAF) 17 3.53 2.03 21 3.24 2.32 Caribbean Development Bank (CDB) 33 5.00 2.36 28 4.00 2.54 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Haiti 91 6.65 1.80 43 6.49 2.19 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 118 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Haiti? (Choose no more than FIVE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social protection 13.1% 9.8% Security/stabilization 5.1% 12.2% Public sector governance/ reform 48.5% 51.2% Transport 28.3% 32.9% Poverty reduction 20.2% 25.6% Global/regional integration 1.0% 1.2% Gender equity 0.0% 0.0% Crime and violence 0.0% 2.4% Rural development 22.2% 23.2% Domestic private sector development 28.3% 17.1% Foreign direct investment 12.1% 7.3% Water and sanitation 18.2% 14.6% Energy 28.3% 32.9% Social cohesion 0.0% 2.4% Job creation/employment* 38.4% 18.3% Financial markets 7.1% 1.2% Urban development* 9.1% 1.2% Environmental sustainability 14.1% 13.4% Equality of opportunity 2.0% 4.9% Regional conflict and tensions 0.0% 0.0% Health 21.2% 26.8% Education 54.5% 62.2% Food security 3.0% 7.3% Climate change 3.0% 3.7% Agricultural development 31.3% 26.8% Trade and exports 5.1% 4.9% Economic growth 20.2% 13.4% Law and justice 5.1% 9.8% Local governance and institutions 8.1% 6.1% Regulatory framework 4.0% 3.7% Communicable/non-communicable diseases 1.0% 2.4% Natural resource management 2.0% 6.1% Information and communications technology 2.0% 7.3% Anti-corruption* 10.1% 23.2% Disaster management 7.1% 3.7% Reconstruction 19.2% 12.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haiti? Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 2.1% 2.6% Data 1.0% 2.6% Policy advice, studies, analyses 12.4% 5.2% Financial resources 27.8% 39.0% Capacity development 32.0% 26.0% Technical assistance* 8.2% 1.3% Mobilizing third party financial resources 3.1% 3.9% Donor coordination* 2.1% 9.1% Linkage to non-Bank expertise 2.1% 1.3% Strategy formulation 9.3% 7.8% Other 0.0% 1.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 119 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) nd 2 Greatest Value Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Convening/Facilitating 3.1% 2.7% Data 6.1% 5.3% Policy advice, studies, analyses 13.3% 6.7% Financial resources* 20.4% 6.7% Capacity development* 11.2% 25.3% Technical assistance 18.4% 14.7% Mobilizing third party financial resources 5.1% 6.7% Donor coordination* 6.1% 17.3% Linkage to non-Bank expertise 3.1% 4.0% Strategy formulation 13.3% 9.3% Other 0.0% 1.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How effectively do the World Bank Group’s activities below support Haiti’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Convening/Facilitating 62 5.82 1.63 32 6.19 1.97 Data 74 6.68 1.71 38 6.58 1.60 Policy advice, studies, analyses 80 6.44 1.78 44 6.18 2.18 Financial resources 92 7.18 1.86 49 7.00 1.78 Technical assistance 87 6.64 1.64 49 6.59 1.91 Mobilizing third party financial resources 72 6.15 1.90 41 6.66 2.07 Donor coordination 80 5.55 2.07 45 6.02 2.54 Linkage to non-Bank expertise 60 5.48 2.02 32 6.06 1.85 Strategy formulation 71 6.21 1.87 40 6.68 1.89 The World Bank Group can provide capacity building support in a number of ways in Haiti. To what degree would Haiti benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Groups outside of government to help them more effectively engage and participate in 88 6.78 2.07 73 7.70 2.15 development efforts* The public sector, related to implementation of 100 8.20 1.66 73 8.14 1.75 specific development projects on the ground The public sector, related to reforming institutions (organizations or sociopolitical 97 8.19 1.53 68 8.31 1.66 conditions) The private sector, related to institutional and 91 7.51 1.66 69 7.49 2.05 policy change *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haiti? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation (or other 83 6.67 1.77 42 6.14 1.91 organizational strengthening) Citizen engagement (incorporating citizens' 55 5.05 2.09 33 5.09 2.26 voices into development) Policy design (for clarity and better incentives 66 6.35 1.74 35 5.83 1.72 to achieve development goals) Directly supporting building of government 74 6.22 1.77 42 6.43 2.03 institutions 120 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Project implementation (or other 89 7.39 2.20 53 7.51 2.04 organizational strengthening) Citizen engagement (incorporating citizens' 77 7.32 1.91 52 7.79 1.67 voices into development) Policy design (for clarity and better incentives 80 7.71 1.69 48 7.75 1.73 to achieve development goals) Directly supporting building of government 83 7.59 2.05 52 7.94 1.90 institutions Which of the following do you identify as the WBG’s greatest WEAKNESSES in its work in Haiti? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Staff too inaccessible 2.9% 4.9% Not exploring alternative policy options 6.8% 1.2% Not adequately sensitive to political/social realities 18.4% 18.5% in Haiti Not enough public disclosure of its work 12.6% 21.0% Arrogant in its approach* 7.8% 1.2% Not aligned with country priorities* 4.9% 16.0% The credibility of its knowledge/data 1.9% 1.2% World Bank Group’s processes too complex 16.5% 11.1% Not willing to honestly criticize policies and reform 10.7% 16.0% efforts in the country Too influenced by developed countries 13.6% 8.6% Imposing technocratic solutions without regard to 13.6% 8.6% political realities World Bank Group’s processes too slow 12.6% 16.0% Too bureaucratic in its operational policies and 18.4% 7.4% procedures* Not aligned with other donors’ work 4.9% 3.7% Not collaborating enough with non-state actors 15.5% 16.0% Not client focused 1.0% 1.2% Its advice and strategies do not lend themselves to 1.9% 1.2% practical problem solving Not focused enough on issues that are unique to 3.9% 9.9% fragile countries Inadequate number of World Bank Group staff 6.8% 2.5% members located in the country Other* 5.8% 0.0% Don’t know* 6.8% 16.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which WBG’s instruments do you believe are the MOST effective in reducing poverty in Haiti?(Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Capacity development 45.5% 42.5% Policy based lending / budget support to the 24.8% 21.3% Government Knowledge products/services 7.9% 10.0% Investment lending* 53.5% 37.5% Technical assistance 17.8% 16.3% Trust Fund management 6.9% 1.3% Co-financing arrangements 12.9% 8.8% Sector-wide approaches 14.9% 18.8% Emergency Recovery Grants 4.0% 5.0% Other 2.0% 5.0% Don’t know* 2.0% 13.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 121 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Academia/think tanks/research institutes 35.3% 40.7% Donor community 13.7% 14.8% Media* 2.0% 11.1% NGOs 8.8% 13.6% Local Government* 32.4% 18.5% Private sector 35.3% 27.2% Parliament 12.7% 9.9% Community Based Organizations (CBOs)/Local 26.5% 27.2% communities Beneficiaries 8.8% 6.2% Foundations 2.0% 1.2% Faith based organizations 2.9% 2.5% UN and regional peace keeping forces 1.0% 0.0% Emerging donors* 0.0% 3.7% UN agencies 5.9% 3.7% Regional organizations (e.g. Caricom) 2.0% 0.0% Other 2.9% 3.7% Don’t know 2.9% 4.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group’s work in Haiti? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a 93 6.83 1.82 68 6.72 2.15 relevant role in development in Haiti The World Bank Group’s work is aligned with what I consider the development priorities for 93 6.00 1.94 62 5.89 1.93 Haiti The World Bank Group supports Haiti’s 81 5.94 1.91 54 5.83 2.11 efforts to reduce social exclusion The World Bank Group supports programs 94 6.21 2.01 55 5.84 2.04 and strategies that are realistic for Haiti The World Bank Group treats clients and 81 6.86 2.11 44 6.75 2.04 stakeholders in Haiti with respect The World Bank Group is an organization that does not represent a particular ideological 73 6.12 2.63 49 5.94 2.85 perspective in Haiti The World Bank Group is an organization that is not overly influenced by any particular 67 5.13 2.75 50 5.16 2.85 country The World Bank Group respects the views and 80 6.16 2.02 55 5.73 2.17 demands of the government of Haiti The World Bank Group listens and takes into 91 5.71 2.24 49 4.80 2.08 account your views* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD When considering the national development needs in Haiti, to what extent does the combination of financial, knowledge and 90 6.18 1.88 57 5.91 1.60 convening services that the World Bank Group currently provides in Haiti meet the national development needs of Haiti? (1-To no degree at all, 10-To a very significant degree) 122 The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Haiti in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Responsiveness 75 5.67 1.95 39 5.64 1.86 Flexibility (in terms of the institution’s products 81 5.26 1.88 39 5.41 1.63 and services) Flexibility (in terms of changing country 77 5.44 1.74 42 5.50 1.64 circumstances) Being inclusive 74 6.28 1.78 38 6.16 1.84 Openness 86 6.48 2.00 46 6.35 1.77 Staff accessibility* 87 6.72 2.01 43 5.63 1.84 Straightforwardness and honesty 79 6.68 2.02 31 6.29 1.94 Ease of access to the people at the World Bank Group who are making decisions 88 6.69 2.22 39 5.49 2.38 important to my work* Collaboration with civil society 54 5.54 2.05 45 5.29 2.14 Collaboration with the Government 82 7.20 1.87 56 7.13 1.86 Collaboration with other donors and 70 6.80 2.03 41 6.90 2.21 development partners Collaboration with the private sector 59 5.75 1.95 30 6.20 1.63 The speed in which it gets things 77 5.23 2.13 39 5.28 2.06 accomplished on the ground Being a long-term partner 77 7.79 1.76 42 8.02 1.80 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be more effective development partner in Haiti, do you believe that the World Bank Group should have? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No More local presence 65.0% 61.3% The current level of local presence is 22.0% 14.7% adequate Less local presence 1.0% 0.0% Don't know 12.0% 24.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No The World Bank Group does not do adequate 17.0% 20.3% follow through/follow-up There is not an adequate level of citizen/civil 32.0% 41.9% society participation The World Bank Group is not sensitive enough 27.0% 28.4% to political/social realities on the ground Corruption in the country* 11.0% 33.8% Poor donor coordination 15.0% 13.5% The World Bank Group works too slowly 25.0% 16.2% Lack of adequate level of decision-making in 34.0% 21.6% Government Political pressures and obstacles presented by 25.0% 14.9% vested interests Reforms are not well thought out in light of 25.0% 21.6% country challenges Ongoing fragility and instability 15.0% 13.5% Inadequate funding 18.0% 12.2% Lack of/inadequate levels of capacity in 35.0% 37.8% Government Other 4.0% 5.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 123 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti-corruption 83 7.84 1.85 69 8.43 1.95 Information and communications technology* 86 6.60 2.44 71 7.75 1.95 Transport 97 8.02 1.95 72 8.24 1.99 Crime and violence* 76 5.11 2.30 55 6.40 2.39 Regional conflict and tensions* 73 4.52 2.51 54 5.57 2.57 Law and justice* 76 6.24 2.52 68 7.26 2.43 Urban development 89 7.98 1.62 70 8.13 1.75 Environmental sustainability 93 8.01 1.70 69 8.36 1.72 Regulatory framework 85 7.69 1.66 58 7.76 1.99 Communicable/non-communicable diseases 78 6.05 2.54 60 6.67 2.51 Poverty reduction 91 8.45 1.66 70 8.43 1.81 Gender equity 83 6.37 2.26 62 6.52 2.37 Domestic private sector development 90 7.67 2.02 67 7.93 1.80 Foreign direct investment 84 7.70 1.89 66 8.06 1.78 Local governance and institutions 92 7.99 1.59 67 8.28 1.78 Water and sanitation* 92 7.77 1.93 70 8.47 1.54 Trade and exports 90 7.20 2.24 67 7.79 2.09 Economic growth 92 8.64 1.26 68 8.81 1.31 Reconstruction 89 7.70 2.06 66 7.91 1.84 Energy 92 8.36 1.79 72 8.74 1.73 Disaster management 92 7.37 1.92 68 7.66 2.08 Public sector governance/ reform 94 8.13 2.02 73 8.62 1.69 Job creation/employment 93 8.55 1.49 72 8.43 2.05 Social cohesion 85 6.36 2.28 60 6.60 2.44 Financial markets 80 6.83 2.14 57 7.33 2.14 Equality of opportunity 84 6.82 2.20 62 7.02 2.37 Health* 91 7.15 2.24 70 7.89 2.19 Rural development 92 8.14 1.71 71 8.35 1.77 Global/regional integration 84 6.69 2.33 64 7.22 2.33 Food security 87 7.29 2.33 66 7.95 2.09 Education 97 8.33 1.96 73 8.86 1.74 Security/stabilization* 82 6.09 2.52 63 7.22 2.55 Social protection 85 6.56 2.32 67 6.82 2.52 Climate change 84 6.63 2.32 61 7.11 2.37 Agricultural development 93 8.40 1.87 72 8.76 1.51 Natural resource management 86 6.91 2.54 64 7.38 2.44 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 124 The World Bank Group Haiti Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Anti-corruption 36 5.17 1.99 24 4.67 2.43 Transport 50 6.56 1.73 32 6.69 2.02 Regional conflict and tensions 25 4.36 1.63 10 4.60 3.17 Urban development 54 6.04 1.82 33 5.64 1.90 Regulatory framework 46 6.07 1.94 25 5.20 2.08 Health/Communicable/non-communicable 45 5.93 2.14 24 6.58 2.30 diseases Poverty reduction 57 5.93 1.71 40 5.73 1.96 Gender equity 33 5.45 1.68 22 6.05 2.03 Domestic private sector development 43 5.33 2.03 25 5.72 1.81 Foreign direct investment 37 5.41 2.30 23 5.48 2.04 Local governance and institutions 54 5.63 2.11 36 5.97 1.96 Water and sanitation 60 6.02 1.89 33 6.12 2.12 Trade and exports 32 5.19 2.31 22 5.82 2.50 Economic growth 57 5.93 1.97 32 6.00 2.17 Energy 41 5.80 2.24 27 5.41 2.62 Disaster management/ Climate resilience 53 6.58 1.98 27 5.74 2.40 Public sector governance/ reform 62 6.15 1.96 41 6.07 2.31 Job creation/employment 51 5.90 2.01 31 5.10 2.36 Financial markets 21 5.38 1.77 17 4.12 2.26 Rural development 45 5.91 1.99 33 5.64 2.30 Global/regional integration 22 4.77 2.16 18 5.22 2.67 Education 61 6.51 1.94 40 6.53 2.16 Stabilization 23 5.22 2.07 23 5.61 2.61 Food security/Social protection 45 5.89 1.92 30 5.73 2.60 Reconstruction 55 6.18 1.95 35 5.94 2.31 Agricultural development 45 6.07 2.18 31 5.68 2.51 Natural resource management 26 4.85 2.11 19 4.95 2.86 Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 91 6.13 1.77 62 6.06 1.94 Haiti? To what extent does the World Bank Group help to build/strengthen existing country systems in 82 6.50 1.96 53 6.26 2.03 Haiti? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Haiti? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments 81 5.69 1.91 56 5.63 1.88 meet the needs of Haiti The World Bank Group meets Haiti’s needs for 90 5.90 1.99 60 6.03 1.97 knowledge services 125 The World Bank Group Haiti Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Weekly 15.0% 4.9% Monthly 22.0% 11.1% A few times a year 36.0% 42.0% Rarely 26.0% 30.9% Never 1.0% 11.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In Haiti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Are timely 79 6.84 1.55 47 6.28 2.01 Include appropriate level of stakeholder 80 5.54 1.91 40 5.63 2.06 involvement during preparation Are relevant to Haiti's development priorities 89 6.36 1.68 51 6.29 1.74 Lead to practical solutions 85 5.81 1.65 45 5.89 2.04 Are accessible 90 6.30 1.74 51 6.14 2.08 Are source of relevant information on global 87 6.93 1.41 47 7.11 1.91 good practices Enhance your knowledge and/or skills 88 6.95 1.71 53 6.64 2.19 Are adequately disseminated 82 5.51 2.06 47 5.47 2.41 Are translated enough into local language 79 5.44 2.48 44 5.61 2.67 Are adaptable to Haiti’s specific development 83 5.96 1.74 47 5.98 1.99 challenges and country circumstances Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work 84 6.42 1.51 58 6.55 1.75 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 88 7.08 1.43 58 7.03 1.81 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 126 The World Bank Group Haiti Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly 85 4.15 2.07 48 3.83 1.95 The World Bank Group effectively monitors and 90 6.38 1.86 51 6.71 1.83 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 78 5.28 1.84 43 4.84 2.15 are done in a timely fashion The World Bank Group’s “Safeguard Policy� 62 6.26 1.76 26 5.69 2.02 requirements are reasonable The World Bank Group’s conditions on its lending 58 6.31 2.04 31 5.26 2.07 are reasonable* The World Bank Group takes decisions quickly in 80 4.95 2.02 45 4.44 2.20 Haiti Working with the World Bank Group increases 89 6.24 1.89 54 6.02 1.82 Haiti’s institutional capacity The World Bank Group ensures consistency and 55 5.51 1.91 25 5.56 2.29 continuity through staff changes Where country systems are adequate, the World 57 6.63 2.07 26 6.23 2.39 Bank Group makes appropriate use of them The World Bank Group provides effective 81 6.57 1.86 42 6.26 1.91 implementation support *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally F. Recent Trends and the Future Role of the World Bank Group in Haiti Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved in 83 6.64 1.57 46 6.17 1.80 the right direction in terms of the focus of its work in Haiti? How significant a role do you believe that international development cooperation SHOULD 101 7.90 1.68 70 7.74 2.11 play in Haiti’s development in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Provide more adequate data/knowledge/statistics/figures on Haiti’s 11.9% 13.9% economy Collaborate more effectively with Government 24.8% 25.3% clients Offer more innovative financial products 16.8% 22.8% Increase the level of capacity development in 44.6% 48.1% the country Improve the quality of its experts as related to 13.9% 8.9% Haiti’s specific challenges Offer more innovative knowledge services 2.0% 2.5% Ensure greater selectivity in its work 6.9% 5.1% Reach out more to groups outside of 14.9% 26.6% Government Reduce the complexity of World Bank Group 30.7% 19.0% procedures Work faster 11.9% 19.0% Increase the level of World Bank Group staffing 5.9% 1.3% in Haiti’s office Other* 10.9% 2.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 127 The World Bank Group Haiti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) When considering the combination of services that the World Bank Group offers in Haiti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Financial services 30.6% 35.4% Knowledge products 15.3% 8.9% Convening services 7.1% 11.4% None of the above 2.0% 1.3% The combination is appropriate for Haiti 35.7% 24.1% Don’t know 9.2% 19.0% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haiti? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social safety nets 21.8% 18.2% Public financial management 37.6% 46.8% Reducing violence 0.0% 2.6% Conflict resolution mechanisms 1.0% 0.0% Access to basic services 29.7% 35.1% Capacity of state institutions 36.6% 37.7% Mining industry 5.9% 2.6% Improving livelihoods 25.7% 31.2% Social cohesion 3.0% 1.3% Disaster/Risk management and preparedness 18.8% 16.9% Access to electricity 26.7% 26.0% Increasing regional development 30.7% 26.0% Jobs 31.7% 27.3% Private sector development 28.7% 26.0% Which THREE areas below would benefit most from other donors in Haiti? (Choose no more than THREE) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Social safety nets 26.6% 29.7% Public financial management 22.3% 21.6% Reducing violence* 26.6% 13.5% Conflict resolution mechanisms* 12.8% 4.1% Access to basic services 34.0% 41.9% Capacity of state institutions 21.3% 28.4% Mining industry 9.6% 12.2% Improving livelihoods 24.5% 21.6% Social cohesion 8.5% 12.2% Disaster/Risk management and preparedness 26.6% 33.8% Access to electricity 18.1% 9.5% Increasing regional development 17.0% 13.5% Jobs 28.7% 25.7% Private sector development 18.1% 21.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 128 The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Haiti? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No Local newspapers 44.9% 55.0% International newspapers 9.2% 12.5% Local radio 25.5% 31.3% International radio 3.1% 3.8% Local television 10.2% 8.8% International television 4.1% 5.0% Periodicals 8.2% 8.8% Internet 65.3% 56.3% Social media 5.1% 6.3% Blogs 1.0% 0.0% Mobile phones 0.0% 0.0% Instant messaging 2.0% 1.3% Other* 14.3% 3.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Yes No World Bank Group’s website 30.4% 36.7% Direct contact with World Bank Group 43.1% 34.2% e-Newsletters 41.2% 36.7% Instant messaging 4.9% 5.1% World Bank Group’s 34.3% 29.1% seminars/workshops/conferences World Bank Group’s publications and other 32.4% 35.4% written materials Mobile phones 1.0% 0.0% Social media 5.9% 10.1% Blogs 0.0% 1.3% Other 1.0% 2.5% In which language would you prefer to receive information from the World Bank Group? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No French 83.8% 72.5% Creole 4.0% 3.8% English 12.1% 23.8% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 34.0% 23.7% No 66.0% 76.3% Have you requested information from the World Bank Group on its activities in the past year?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 27.7% 6.9% No 72.3% 93.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Were you able to obtain this information? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 92.6% 75.0% No 7.4% 25.0% 129 The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 100.0% 97.4% No 0.0% 2.6% Do you use/have used the World Bank Group website?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 75.8% 55.4% No 24.2% 44.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Yes No N Mean SD N Mean SD I use/consult World Bank Group’s data more often 89 6.52 2.61 69 5.67 2.67 than I did a few years ago* I find the World Bank Group’s websites easy to 74 7.18 1.69 43 7.19 2.04 navigate I find the information on the World Bank Group’s 75 7.72 1.56 43 7.56 1.89 websites useful The World Bank Group’s social media channels are valuable sources of information about the 37 6.35 2.10 29 6.28 2.70 institution When I need information from the World Bank 90 6.99 2.14 54 5.87 2.79 Group I know how to find it* The World Bank Group is responsive to my 77 7.12 1.91 33 6.39 2.14 information requests and inquiries *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally H. Background Information Which of the following agencies of the World Bank Group do you work with in Haiti? (Select all that apply) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) Yes No The World Bank (IDA)* 79.2% 8.8% The International Finance Corporation (IFC)* 20.8% 5.0% The Multilateral Investment Guarantee Agency 1.0% 0.0% (MIGA) None* 9.9% 87.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do your projects involve both the World Bank and IFC?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Yes 23.6% 11.8% No 76.4% 88.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally If yes, what was your view on the two institutions working together in Haiti?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Yes No Working well together 36.4% 30.0% Collaborating but needs improvement 54.5% 20.0% Don't know 9.1% 50.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 130 The World Bank Group Haiti Country Opinion Survey 2014 Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Pleas e rate your im pres s ion of the effectivenes s of 5.77 6.34 6.35 5.18 6.23 5.93 5.98 6.74 5.96 6.23 6.01 6.79 the World Bank To what extent do you believe the World Bank Group’s s taff is well prepared to help Haiti s olve its 6.49 6.65 6.81 5.74 6.63 6.73 6.65 6.69 6.53 6.70 6.49 7.50 m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 6.72 6.83 6.88 6.47 6.96 6.39 6.65 7.38 6.60 6.90 6.83 6.69 relevant role in developm ent in Haiti The World Bank Group’s work is aligned with what I 5.89 6.00 6.00 5.82 6.23 5.32 5.84 6.42 5.64 6.13 5.99 5.86 cons ider the developm ent priorities for Haiti Res pons ivenes s 5.64 5.67 5.88 4.90 5.79 5.47 5.57 6.12 5.68 5.71 5.59 6.20 Flexibility (in term s of the ins titution’s products and 5.41 5.26 5.46 4.80 5.43 5.14 5.12 6.15 5.65 5.24 5.33 5.45 s ervices ) Flexibility (in term s of changing country 5.50 5.44 5.57 5.14 5.46 5.57 5.36 5.96 5.59 5.46 5.43 5.81 circum s tances ) Being inclus ive 6.16 6.28 6.49 5.28 6.27 6.34 6.24 6.43 5.79 6.47 6.27 6.37 Opennes s 6.35 6.48 6.57 5.82 6.43 6.49 6.38 6.73 6.32 6.50 6.37 6.79 Staff acces s ibility 5.63 6.72 6.62 5.16 6.52 6.09 6.30 6.76 5.53 6.72 6.54 5.78 Straightforwardnes s and hones ty 6.29 6.68 6.70 5.94 6.66 6.35 6.57 6.64 6.29 6.67 6.58 6.65 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 5.49 6.69 6.67 4.47 6.42 6.09 6.14 6.94 5.36 6.68 6.52 5.52 work Collaboration with civil s ociety 5.29 5.54 5.80 4.15 5.55 5.27 5.49 5.36 4.74 5.93 5.44 5.52 Collaboration with the Governm ent 7.12 7.20 7.26 6.74 7.12 7.30 7.14 7.28 7.24 7.14 7.05 7.63 Collaboration with other donors and developm ent 6.90 6.80 7.10 5.44 6.80 7.00 6.73 7.22 6.23 7.10 6.83 6.95 partners Collaboration with the private s ector 6.20 5.75 5.97 5.70 5.98 5.84 6.00 5.71 5.83 5.98 5.75 6.67 The s peed in which it gets things accom plis hed on 5.28 5.23 5.38 4.29 5.33 5.06 5.08 5.78 5.28 5.23 5.10 5.86 the ground Being a long-term partner 8.02 7.79 7.92 7.68 7.94 7.74 7.83 8.04 7.68 7.96 7.80 8.22 To what extent does the World Bank Group’s work 6.06 6.13 6.19 6.15 6.29 5.87 6.02 6.69 6.13 6.20 6.17 6.22 help to achieve developm ent res ults in Haiti? To what extent does the World Bank Group help to 6.26 6.50 6.58 5.96 6.43 6.57 6.31 6.97 6.38 6.51 6.48 6.43 build/s trengthen exis ting country s ys tem s in Haiti? The World Bank Group’s financial ins trum ents 5.63 5.69 5.74 5.67 5.87 5.35 5.63 6.03 5.60 5.78 5.65 6.04 m eet the needs of Haiti The World Bank Group m eets Haiti’s needs for 6.03 5.90 5.96 6.20 5.90 6.23 5.88 6.36 6.13 5.94 5.95 6.21 knowledge s ervices The World Bank Group's knowledge work and activities are adaptable to Haiti’s s pecific 5.98 5.96 5.92 6.15 5.95 5.95 5.79 6.45 6.13 5.88 5.99 5.81 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 6.55 6.42 6.51 6.25 6.57 6.20 6.25 7.19 6.64 6.38 6.40 6.68 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.03 7.08 7.19 6.42 6.98 7.25 6.95 7.45 7.13 7.03 7.00 7.29 activities ? The World Bank Group takes decis ions quickly in 4.44 4.95 4.87 4.27 4.92 4.29 4.56 5.48 4.74 4.78 4.65 5.25 Haiti Where country s ys tem s are adequate, the World 6.23 6.63 6.64 5.86 6.39 7.04 6.22 7.42 6.62 6.56 6.60 6.43 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 131 The World Bank Group Haiti Country Opinion Survey 2014 Appendix F: Indicator Questions by Stakeholder Groups Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Pres ident/ Prim e Minis terial Dep/ Contractor on WBG Bilateral/ Financial Sector/ Mins ter/ Minis ter Im plem entation Agency project Multilateral Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Pleas e rate your im pres s ion of the 19 6.47 1.78 19 6.53 1.54 23 6.43 1.88 20 6.25 1.16 16 6.06 1.61 33 5.91 1.77 10 4.50 1.84 21 6.14 1.77 effectivenes s of the World Bank To what extent do you believe the World Bank Group’s s taff is well prepared to help 17 7.12 1.69 17 7.00 1.84 21 6.95 2.04 16 6.75 1.73 14 6.43 1.87 23 6.22 2.09 8 5.50 2.00 17 6.47 1.74 Haiti s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a relevant role in developm ent in 20 6.80 2.09 16 7.06 1.53 23 6.96 2.31 19 7.21 1.36 16 6.94 1.98 33 6.48 1.62 13 5.85 2.76 20 7.25 1.77 Haiti The World Bank Group’s work is aligned with what I cons ider the developm ent 17 5.18 1.94 19 5.74 1.59 23 6.57 2.04 18 6.89 1.23 14 6.00 1.62 30 5.97 1.87 12 5.42 2.81 19 5.84 1.89 priorities for Haiti Res pons ivenes s 11 5.82 2.14 12 6.08 1.93 18 6.06 1.35 17 5.71 1.83 11 5.73 1.19 25 5.24 2.15 5 3.80 2.68 15 6.20 1.74 Flexibility (in term s of the ins titution’s 13 5.15 1.68 14 5.21 1.97 20 6.10 1.89 14 5.14 1.61 12 5.08 .90 25 5.24 2.01 6 4.00 2.19 16 5.63 1.50 products and s ervices ) Flexibility (in term s of changing country 12 5.33 1.83 13 5.85 1.95 19 6.05 1.54 14 5.64 1.65 12 5.33 1.07 27 5.48 1.42 6 5.50 2.59 16 4.81 1.97 circum s tances ) Being inclus ive 12 6.42 1.98 12 6.08 2.15 19 7.16 1.34 14 6.21 1.25 11 6.55 1.37 24 5.71 2.01 5 5.00 1.41 15 6.53 1.73 Opennes s * 12 6.67 1.50 13 7.62 1.56 21 7.19 1.63 20 6.30 1.66 12 6.42 1.68 29 5.76 2.13 6 5.33 2.42 18 6.72 1.84 Staff acces s ibility* 14 6.79 1.97 13 7.77 1.74 22 7.09 1.63 17 6.94 1.34 13 6.46 1.94 26 5.04 2.01 8 5.38 2.13 16 6.44 1.86 Straightforwardnes s and hones ty* 13 6.62 2.29 13 6.62 2.22 18 6.89 1.97 16 7.31 1.49 13 7.00 1.68 19 5.68 2.00 5 4.60 1.52 13 7.38 1.61 Eas e of acces s to the people at the World Bank Group who are m aking decis ions 15 7.20 1.61 14 7.14 2.54 20 6.60 2.58 19 6.58 2.12 13 6.38 1.61 25 5.24 2.44 6 3.67 2.34 15 7.00 1.60 im portant to m y work* Collaboration with civil s ociety 10 6.20 2.10 7 6.00 2.08 14 5.50 1.87 9 5.44 2.19 10 4.90 1.37 26 5.31 2.40 8 4.38 2.50 13 6.15 1.52 Collaboration with the Governm ent 15 7.27 2.09 16 7.38 1.75 22 7.27 1.93 17 7.59 1.23 11 6.55 1.75 31 7.45 1.57 9 5.67 2.65 17 7.53 1.59 Collaboration with other donors and 12 6.92 2.27 12 7.58 1.73 17 7.59 1.23 20 6.95 1.57 8 6.50 1.51 24 6.67 2.73 6 4.33 2.34 13 7.15 1.46 developm ent partners * Collaboration with the private s ector 11 5.55 1.75 8 6.63 1.92 12 6.08 2.19 10 6.30 1.77 12 5.08 1.93 19 6.21 1.78 2 5.00 0.00 13 6.23 1.36 The s peed in which it gets things 14 4.79 2.22 16 6.00 1.90 17 5.94 2.28 12 4.92 1.78 13 4.23 1.96 26 5.88 2.07 5 3.20 1.79 14 5.14 1.51 accom plis hed on the ground* Being a long-term partner 15 7.67 2.38 16 8.25 1.48 17 8.24 1.35 16 7.94 1.06 13 7.31 2.10 20 8.20 1.58 7 6.86 2.34 15 8.20 1.32 To what extent does the World Bank Group’s work help to achieve developm ent 19 5.89 1.91 18 6.33 2.17 23 6.35 2.04 19 6.11 1.24 15 6.73 1.67 30 6.37 1.50 10 4.00 1.94 18 6.33 1.50 res ults in Haiti?* To what extent does the World Bank Group help to build/s trengthen exis ting country 16 6.75 2.14 17 6.41 2.00 22 6.95 2.01 15 6.00 1.81 14 6.93 1.77 24 6.54 1.72 8 4.13 1.55 19 6.47 1.87 s ys tem s in Haiti?* The World Bank Group’s financial 18 5.61 2.00 16 6.13 2.03 18 5.78 1.93 17 5.71 1.72 16 6.06 1.48 27 5.63 1.90 8 3.88 1.96 15 6.13 1.64 ins trum ents m eet the needs of Haiti The World Bank Group m eets Haiti’s 17 5.18 1.81 19 6.21 1.90 21 6.00 2.17 16 5.63 1.59 16 6.63 1.59 32 6.44 1.97 8 3.88 2.17 19 6.63 1.54 needs for knowledge s ervices * The World Bank Group's knowledge work and activities are adaptable to Haiti’s 16 5.44 1.75 15 5.87 1.73 19 6.58 1.71 14 6.14 1.35 13 6.31 1.38 27 6.33 1.92 9 4.00 2.12 15 6.40 1.55 s pecific developm ent challenges and country circum s tances * Overall, how s ignificant a contribution do you believe the World Bank Group’s 19 6.42 1.46 16 6.81 1.22 20 6.80 1.82 15 5.87 1.46 13 6.85 1.52 29 6.14 1.55 12 5.75 2.22 18 7.17 1.38 knowledge work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's 15 6.80 1.08 16 7.31 .95 22 7.27 1.88 16 7.19 1.33 15 7.33 1.11 27 6.70 1.59 12 6.08 2.54 20 7.70 1.45 knowledge work and activities ? The World Bank Group takes decis ions 17 4.47 2.03 14 4.57 1.79 18 5.56 2.25 15 5.40 1.92 12 3.92 1.62 23 4.87 2.30 9 3.11 1.54 15 5.47 1.73 quickly in Haiti* Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e 10 5.80 1.81 11 6.82 1.94 17 6.65 2.03 11 7.09 1.76 8 6.63 2.26 11 7.27 1.68 4 4.25 2.75 10 6.40 2.63 of them *Significantly different between stakeholder groups 132 The World Bank Group Haiti Country Opinion Survey 2014 Appendix G: Haiti FY 2014 Questionnaire World Bank Group Country Survey FY14 – Haiti The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Haiti or who observe activities related to social and economic development. The following survey will give the World Bank Grou p’s team that works in Haiti, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Haiti. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING HAITI A1. In general would you say that Haiti is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 133 The World Bank Group Haiti Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Haiti. Please identify which of the following you consider the most important development priorities in Haiti? (Choose no more than FIVE) Social protection (e.g., pensions, targeted social 1 19 Health assistance) 2 Transport (e.g., roads, bridges, transportation) 20 Education 3 Security/stabilization 21 Poverty reduction Reconstruction (neighborhood, infrastructure, and 4 22 Food security housing) Public sector governance/ reform (i.e., government 5 effectiveness, public financial management, public 23 Social cohesion expenditure, fiscal system reform) 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Agricultural development 8 Domestic private sector development 26 Trade and exports 9 Foreign direct investment 27 Crime and violence 10 Water and sanitation 28 Economic growth 11 Energy (e.g. electricity) 29 Law and justice (e.g., judicial system) 12 Regional conflict and tensions 30 Regulatory framework 13 Job creation/employment 31 Communicable/non-communicable diseases 14 Rural development 32 Local governance and institutions 15 Financial markets 33 Natural resource management (e.g., oil, gas, mining) 16 Urban development 34 Anti-corruption 17 Environmental sustainability 35 Disaster management 18 Equality of opportunity (i.e., equity) 36 Information and communications technology 134 The World Bank Group Haiti Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE) 1 Water and sanitation 19 Anti-corruption 2 Equality of opportunity (i.e., equity) 20 Domestic private sector development 3 Economic growth 21 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 22 Energy (e.g. electricity) Public sector governance/ reform (i.e., government 5 Regional conflict and tensions 23 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Global/regional integration 24 Social cohesion 7 Gender equity 25 Education 8 Rural development 26 Natural resource management (e.g., oil, gas, mining) 9 Urban development 27 Environmental sustainability 10 Regulatory framework 28 Health 11 Local governance and institutions 29 Agricultural development Social protection (e.g., pensions, targeted 12 30 Disaster management social assistance) 13 Law and justice (e.g., judicial system) 31 Job creation/employment 14 Transport (e.g., roads, bridges, transportation) 32 Financial markets 15 Crime and violence 33 Trade and exports 16 Communicable/non-communicable diseases 34 Food security 17 Information and communications technology Reconstruction (neighborhood, infrastructure, and 35 18 Security/stabilization housing) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 135 The World Bank Group Haiti Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE) 1 Energy (e.g. electricity) 18 Social cohesion Public sector governance/ reform (i.e., government 2 Gender equity 19 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 Global/regional integration 21 Job creation/employment Social protection (e.g., pensions, targeted social 5 22 Agricultural development assistance) 6 Climate change (e.g., mitigation, adaptation) 23 Food security 7 Anti-corruption 24 Transport (e.g., roads, bridges, transportation) 8 Disaster management 25 Security/stabilization 9 Regional conflict and tensions 26 Education 10 Rural development 27 Natural resource management (e.g., oil, gas, mining) 11 Foreign direct investment 28 Environmental sustainability 12 Urban development 29 Health Reconstruction (neighborhood, infrastructure, and 13 Water and sanitation 30 housing) 14 Trade and exports 31 Law and justice (e.g., judicial system) 15 Information and communications technology 32 Local governance and institutions 16 Regulatory framework 33 Crime and violence 17 Communicable/non-communicable diseases 34 Financial markets A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Haiti? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Improved nutrition and food security 5 Greater access to health 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Accelerated reconstruction 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Greater voice and participation for citizens to help ensure greater Government accountability 16 A growing middle class 17 Other (please specify):_____________________________________ 136 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Haiti? Not familiar Extremely at all familiar B1 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B4 Caribbean Development Bank (CDB) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Haiti. Not effective Extremely Don't Prefer not at all effective know to answer B5 World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10   Inter-American Development B6 1 2 3 4 5 6 7 8 9 10   Bank (IDB/BID) Latin American Development B7 1 2 3 4 5 6 7 8 9 10   Bank (CAF) Caribbean Development Bank B8 1 2 3 4 5 6 7 8 9 10   (CDB) B9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Haiti solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10   To no degree To a very significant Don't Prefer not at all degree know to answer 137 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Haiti? (Choose no more than FIVE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 21 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Agricultural development 8 Crime and violence 26 Trade and exports 9 Rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Water and sanitation 30 Regulatory framework 13 Energy (e.g. electricity) 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Job creation/employment 33 Information and communications technology 16 Financial markets 34 Anti-corruption 17 Urban development 35 Disaster management Reconstruction (neighborhood, infrastructure, and 18 Environmental sustainability 36 housing) 138 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haiti? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   Capacity development (e.g. directly supporting the 5   building of government institutions) 6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (e.g., South-South 9   knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance)   11 Other (please specify): ________________________   How effectively do the World Bank Group’s activities below support Haiti’s efforts to achieve development results? Not effective Very Don't Prefer not at all effective know to answer B12 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10   B13 Data 1 2 3 4 5 6 7 8 9 10   B14 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10   B15 Financial resources 1 2 3 4 5 6 7 8 9 10   B16 Technical assistance 1 2 3 4 5 6 7 8 9 10   Mobilizing third party financial B17 1 2 3 4 5 6 7 8 9 10   resources B18 Donor coordination 1 2 3 4 5 6 7 8 9 10   Linkage to non-Bank expertise B19 (i.e., South-South knowledge 1 2 3 4 5 6 7 8 9 10   sharing) Strategy formulation (e.g., PRSP B20 1 2 3 4 5 6 7 8 9 10   assistance) The World Bank Group can provide capacity building support in a number of ways in Haiti. To which degree would Haiti benefit, if capacity building were to support...? To no To a very Don't Prefer not degree significant know to answer at all degree Groups outside of government (e.g., civil B21 society, media) to help them more effectively 1 2 3 4 5 6 7 8 9 10   engage and participate in development efforts The public sector, related to implementation of B22 1 2 3 4 5 6 7 8 9 10   specific development projects on the ground The public sector, related to reforming B23 institutions (organizations or sociopolitical 1 2 3 4 5 6 7 8 9 10   conditions) The private sector, related to institutional and B24 1 2 3 4 5 6 7 8 9 10   policy change 139 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How effective do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haiti? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't Prefer not at all effective know to answer Project implementation (or other organizational B25 1 2 3 4 5 6 7 8 9 10   strengthening) Citizen engagement (incorporating citizens' B26 1 2 3 4 5 6 7 8 9 10   voices into development) Policy design (for clarity and better incentives to B27 1 2 3 4 5 6 7 8 9 10   achieve development goals) Directly supporting building of government B28 1 2 3 4 5 6 7 8 9 10   institutions When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how important is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't Prefer not at all important know to answer Project implementation (or other organizational B29 1 2 3 4 5 6 7 8 9 10   strengthening) Citizen engagement (incorporating citizens' B30 1 2 3 4 5 6 7 8 9 10   voices into development) Policy design (for clarity and better incentives to B31 1 2 3 4 5 6 7 8 9 10   achieve development goals) Directly supporting building of government B32 1 2 3 4 5 6 7 8 9 10   institutions 140 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B33. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haiti? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Haiti 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to fragile countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): __________________________________________________ 21 Don’t know 141 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Haiti? (Choose no more than TWO) 1 Capacity development (e.g. directly supporting the building of government institutions) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery Grants 10 Other (please specify): __________________________________________________ 11 Don’t know B35. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs)/Local communities 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations (e.g. Caricom) 16 Other (please specify): __________________________ 17 Don’t know 142 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree with the following statements about the World Bank Group’s work in Haiti? Strongly Strongly Don't Prefer not disagree agree know to answer Overall the World Bank Group currently plays B36 1 2 3 4 5 6 7 8 9 10   a relevant role in development in Haiti The World Bank Group’s work is aligned with B37 what I consider the development priorities for 1 2 3 4 5 6 7 8 9 10   Haiti The World Bank Group supports Haiti’s B38 1 2 3 4 5 6 7 8 9 10   efforts to reduce social exclusion The World Bank Group supports programs B39 1 2 3 4 5 6 7 8 9 10   and strategies that are realistic for Haiti The World Bank Group treats clients and B40 1 2 3 4 5 6 7 8 9 10   stakeholders in Haiti with respect The World Bank Group is an organization that B41 does not represent a particular ideological 1 2 3 4 5 6 7 8 9 10   perspective in Haiti The World Bank Group is an organization that B42 is not overly influenced by any particular 1 2 3 4 5 6 7 8 9 10   country The World Bank Group respects the views and B43 1 2 3 4 5 6 7 8 9 10   demands of the government of Haiti The World Bank Group listens and takes into B44 1 2 3 4 5 6 7 8 9 10   account your views B45. When considering the national development needs in Haiti, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Haiti meet the national development needs of Haiti? 1 2 3 4 5 6 7 8 9 10   To no degree To a very significant Don't Prefer not at all degree know to answer 143 The World Bank Group Haiti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Haiti, in terms of each of the following? To no degree To a very Don't Prefer not at all significant degree know to answer B46 Responsiveness 1 2 3 4 5 6 7 8 9 10   Flexibility (in terms of the institution’s B47 1 2 3 4 5 6 7 8 9 10   products and services) Flexibility (in terms of changing country B48 1 2 3 4 5 6 7 8 9 10   circumstances) B49 Being inclusive 1 2 3 4 5 6 7 8 9 10   Openness (sharing data and other B50 1 2 3 4 5 6 7 8 9 10   information) B51 Staff accessibility 1 2 3 4 5 6 7 8 9 10   B52 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10   Ease of access to the people at the World B53 Bank Group who are making decisions 1 2 3 4 5 6 7 8 9 10   important to my work B54 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10   B55 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10   Collaboration with other donors and B56 1 2 3 4 5 6 7 8 9 10   development partners B57 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10   The speed in which it gets things B58 1 2 3 4 5 6 7 8 9 10   accomplished on the ground B59 Being a long-term partner 1 2 3 4 5 6 7 8 9 10   B60. To be a more effective development partner in Haiti, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B61. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Corruption in the country 5 Poor donor coordination 6 The World Bank Group works too slowly 7 Lack of adequate level of decision-making in Government 8 Political pressures and obstacles presented by vested interests 9 Reforms are not well thought out in light of country challenges 10 Ongoing fragility and instability 11 Inadequate funding 12 Lack of/inadequate levels of capacity in Government 13 Other (please specify): ________________________________________ 144 The World Bank Group Haiti Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti? Not important Very Don't Prefer not at all important know to answer 1 Anti-corruption 1 2 3 4 5 6 7 8 9 10   2 Information and communications technology 1 2 3 4 5 6 7 8 9 10   3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10   4 Crime and violence 1 2 3 4 5 6 7 8 9 10   5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10   6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10   7 Urban development 1 2 3 4 5 6 7 8 9 10   8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10   9 Regulatory framework 1 2 3 4 5 6 7 8 9 10   10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10   11 Poverty reduction 1 2 3 4 5 6 7 8 9 10   12 Gender equity 1 2 3 4 5 6 7 8 9 10   13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10   14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10   15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10   16 Water and sanitation 1 2 3 4 5 6 7 8 9 10   17 Trade and exports 1 2 3 4 5 6 7 8 9 10   18 Economic growth 1 2 3 4 5 6 7 8 9 10   Reconstruction (neighborhood, infrastructure, 19 1 2 3 4 5 6 7 8 9 10   and housing) 20 Energy (e.g. electricity) 1 2 3 4 5 6 7 8 9 10   21 Disaster management 1 2 3 4 5 6 7 8 9 10   Public sector governance/ reform (i.e., government effectiveness, public financial 22 1 2 3 4 5 6 7 8 9 10   management, public expenditure, fiscal system reform) 23 Job creation/employment 1 2 3 4 5 6 7 8 9 10   24 Social cohesion 1 2 3 4 5 6 7 8 9 10   25 Financial markets 1 2 3 4 5 6 7 8 9 10   26 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10   27 Health 1 2 3 4 5 6 7 8 9 10   28 Rural development 1 2 3 4 5 6 7 8 9 10   29 Global/regional integration 1 2 3 4 5 6 7 8 9 10   30 Food security 1 2 3 4 5 6 7 8 9 10   31 Education 1 2 3 4 5 6 7 8 9 10   32 Security/stabilization 1 2 3 4 5 6 7 8 9 10   Social protection (e.g., pensions, targeted 33 1 2 3 4 5 6 7 8 9 10   social assistance) 34 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10   35 Agricultural development 1 2 3 4 5 6 7 8 9 10   Natural resource management (e.g., oil, gas, 36 1 2 3 4 5 6 7 8 9 10   mining) 145 The World Bank Group Haiti Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't Prefer not at all effective know to answer 1 Anti-corruption 1 2 3 4 5 6 7 8 9 10   2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10   3 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10   4 Urban development 1 2 3 4 5 6 7 8 9 10   5 Regulatory framework 1 2 3 4 5 6 7 8 9 10   Health/Communicable/non-communicable 6 1 2 3 4 5 6 7 8 9 10   diseases 7 Poverty reduction 1 2 3 4 5 6 7 8 9 10   8 Gender equity 1 2 3 4 5 6 7 8 9 10   9 Domestic private sector development 1 2 3 4 5 6 7 8 9 10   10 Foreign direct investment 1 2 3 4 5 6 7 8 9 10   11 Local governance and institutions 1 2 3 4 5 6 7 8 9 10   12 Water and sanitation 1 2 3 4 5 6 7 8 9 10   13 Trade and exports 1 2 3 4 5 6 7 8 9 10   14 Economic growth 1 2 3 4 5 6 7 8 9 10   15 Energy (e.g. electricity) 1 2 3 4 5 6 7 8 9 10   Disaster management/ Climate resilience (e.g., 16 1 2 3 4 5 6 7 8 9 10   mitigation, adaptation) Public sector governance/ reform (i.e., government effectiveness, public financial 17 1 2 3 4 5 6 7 8 9 10   management, public expenditure, fiscal system reform) 18 Job creation/employment 1 2 3 4 5 6 7 8 9 10   19 Financial markets 1 2 3 4 5 6 7 8 9 10   20 Rural development 1 2 3 4 5 6 7 8 9 10   21 Global/regional integration 1 2 3 4 5 6 7 8 9 10   22 Education 1 2 3 4 5 6 7 8 9 10   23 Stabilization 1 2 3 4 5 6 7 8 9 10   Food security/Social protection (e.g. targeted 24 1 2 3 4 5 6 7 8 9 10   social assistance) Reconstruction (neighborhood, infrastructure, 25 1 2 3 4 5 6 7 8 9 10   and housing) 26 Agricultural development 1 2 3 4 5 6 7 8 9 10   Natural resource management (e.g., oil, gas, 27 1 2 3 4 5 6 7 8 9 10   mining) 146 The World Bank Group Haiti Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Haiti? 1 2 3 4 5 6 7 8 9 10   To no degree To a very significant Don't Prefer not at all degree know to answer C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Haiti? 1 2 3 4 5 6 7 8 9 10   To no degree at To a very significant Don't Prefer not all degree know to answer To what extent do you agree with the following statements about the World Bank Group in Haiti? Strongly Strongly Don't Prefer not disagree agree know to answer The World Bank Group’s financial instruments (i.e., investment lending, C5 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10   Program 4 Result, etc.) meet the needs of Haiti The World Bank Group meets Haiti’s needs for knowledge services (e.g., C6 1 2 3 4 5 6 7 8 9 10   research, analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 147 The World Bank Group Haiti Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Haiti, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't Prefer not at all degree know to answer D2 Are timely 1 2 3 4 5 6 7 8 9 10   Include appropriate level of D3 stakeholder involvement during 1 2 3 4 5 6 7 8 9 10   preparation Are relevant to Haiti's development D4 1 2 3 4 5 6 7 8 9 10   priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10   Are accessible (well written and D6 1 2 3 4 5 6 7 8 9 10   easy to understand) Are source of relevant information D7 1 2 3 4 5 6 7 8 9 10   on global good practices Enhance your knowledge and/or D8 1 2 3 4 5 6 7 8 9 10   skills D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10   Are translated enough into local D10 1 2 3 4 5 6 7 8 9 10   language Are adaptable to Haiti’s specific D11 development challenges and 1 2 3 4 5 6 7 8 9 10   country circumstances D12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10   Don't Prefer not Not significant at all Very significant know to answer D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10   Very low Very high technical Don't Prefer not technical quality quality know to answer 148 The World Bank Group Haiti Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't Prefer not disagree agree know to answer The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10   promptly The World Bank Group effectively E2 monitors and evaluates the projects and 1 2 3 4 5 6 7 8 9 10   programs it supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10   reviews are done in a timely fashion The World Bank Group’s “Safeguard E4 1 2 3 4 5 6 7 8 9 10   Policy� requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10   lending are reasonable The World Bank Group takes decisions E6 1 2 3 4 5 6 7 8 9 10   quickly in Haiti Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10   increases Haiti’s institutional capacity The World Bank Group ensures E8 consistency and continuity through staff 1 2 3 4 5 6 7 8 9 10   changes Where country systems (e.g., procurement, financial management, etc.) E9 1 2 3 4 5 6 7 8 9 10   are adequate, the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision 1 2 3 4 5 6 7 8 9 10   of projects) 149 The World Bank Group Haiti Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN HAITI F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Haiti? 1 2 3 4 5 6 7 8 9 10   To no degree at To a very Don't Prefer not all significant degree know to answer F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Haiti’s development in the near future? 1 2 3 4 5 6 7 8 9 10   Not a significant Very significant Don't Prefer not role at all role know to answer F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Haiti’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products Increase the level of capacity development in the country (e.g. directly supporting the building of 4 government institutions) 5 Improve the quality of its experts as related to Haiti’s specific challenges 6 Offer more innovative knowledge services 7 Ensure greater selectivity in its work 8 Reach out more to groups outside of Government 9 Reduce the complexity of World Bank Group procedures 10 Work faster 11 Increase the level of World Bank Group staffing in Haiti’s office 12 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in Haiti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Haiti 6 Don’t know 150 The World Bank Group Haiti Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN HAITI F5. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Haiti? Haiti? 1 Social safety nets   2 Public financial management   3 Reducing violence   4 Conflict resolution mechanisms   5 Access to basic services   6 Capacity of state institutions   7 Mining industry   8 Improving livelihoods   9 Social cohesion   10 Disaster/Risk management and preparedness   11 Access to electricity   12 Increasing regional development   13 Jobs   14 Private sector development   151 The World Bank Group Haiti Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Haiti? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ G3. In which language would you prefer to receive information from the World Bank Group? (Select only ONE response) 1 French 2 Creole 3 English Are you aware of the World Bank Group’s Access to Information Policy under which the G4 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G5; if NO please go to G6) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No 152 The World Bank Group Haiti Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't Prefer not disagree agree know to answer I use/consult World Bank Group’s data more G9 1 2 3 4 5 6 7 8 9 10   often than I did a few years ago I find the World Bank Group’s websites easy G10 1 2 3 4 5 6 7 8 9 10   to navigate. I find the information on the World Bank G11 1 2 3 4 5 6 7 8 9 10   Group’s websites useful. The World Bank Group’s social media channels (e.g., Facebook, Twitter, Youtube, G12 1 2 3 4 5 6 7 8 9 10   Flickr) are valuable sources of information about the institution When I need information from the World G13 Bank Group I know how to find it (e.g., 1 2 3 4 5 6 7 8 9 10   whom to call, where to reach them, etc.) The World Bank Group is responsive to my G14 1 2 3 4 5 6 7 8 9 10   information requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 153 The World Bank Group Haiti Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Financial Sector/Private Bank 12 NGO 13 Community Based Organization 14 Media (Press, Radio, TV, Web, etc.) 15 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 16 Trade Union 17 Faith-Based Group 18 Academia/Research Institute/Think Tank 19 Judiciary Branch 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / Anti-corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 154 The World Bank Group Haiti Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Haiti? (Select all that apply) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Do your projects involve both the World Bank and IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Haiti? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Port-au-Prince 2 Outside Port-au-Prince Thank you for completing the survey! 155