World Bank Group Country Opinion Survey 2021: India CAR COS FY17 Report (Final).docx FY 2021 India Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2021 World Bank Group Country Opinion Survey 2021: India Acknowledgements The India Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Strategic Insights Group, led by Sharon Felzer (Senior Communications Officer, Head of the Strategic Insights Group). Svetlana Markova, Jessica Cameron, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. We acknowledge the significant contribution from the India country team and independent fielding agency Public Division, Kantar. In particular, Strategic Insights Group is grateful for the support from Patsy D'Cruz (Senior External Affairs Assistant), who coordinated the survey related activities from New Delhi, India. 1 World Bank Group Country Opinion Survey 2021: India Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. Overall Context ...........................................................................8 V. Overall Attitudes Toward the World Bank Group ......................14 VI. World Bank Group’s Support in Development Areas .................19 VII. World Bank Group’s Work and Engagement on the Ground .....22 VIII. World Bank Group’s Knowledge and Instruments .....................28 IX. The Future Role of the WBG in India .........................................32 X. Communication and Outreach ................................................. 36 XI. Appendices ................................................................................41 INDIA 2 World Bank Group Country Opinion Survey 2021: India I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in India perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in India ▪ Communication and Information Sharing ▪ Background Information II. Methodology From February to April 2021, 1,419 stakeholders of the WBG in India were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; independent government institutions; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; youth groups; academia/research institutes/think tanks; the media; and other organizations. A total of 440 stakeholders participated in the survey (31% response rate). Respondents received the questionnaire via a courier or via email and returned it accordingly, or they completed the questionnaire online. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’18 (response rate was 32%, N=315). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’18 COS report and the non- weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 87). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2021: India III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 1 Employees of ministries/ministerial departments/implementation agencies were combined with PMUs/consultants/ contractors working on WBG supported projects; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations, NGOs/community based organizations, and from youth groups were combined into a “CSO” category. The small number of the respondents from the office of the President/Prime Minister, office of a minister, and from state-owned enterprises were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2021: India III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2021: India III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2021: India III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of familiarity with the WBG compared to respondents in the FY’18 Country Survey (weighted mean in FY’21 = 6.9; weighted mean in FY’18 = 6.2)2. ▪ Impact of familiarity: Respondents’ ratings of familiarity3 with the WBG were significantly, strongly correlated with their ratings for the WBG’s overall effectiveness4 in India, with their agreement that the WBG plays a relevant role in India’s development, and with their ratings of the extent to which the WBG’s work helps achieve development results in India. 2 The means in the chart were calculated based on un-weighted data. Please refer to Appendix D (page 87) for more details on weighting. 3 In FY 2021, the question about familiarity was asked separately about the World Bank and the IFC (B1_1 and B1_2). Only variable B1_1 (World Bank) was used in this calculation. 4 In FY 2021, the question about effectiveness was asked separately about the World Bank and the IFC (B4_1 and B4_2). Only variable B4_1 (World Bank) was used in this calculation. 7 World Bank Group Country Opinion Survey 2021: India IV. Overall Context Headed in the Right Direction Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2021: India IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the most important development priorities in India were “education and skills development” (38%), “job creation/employment” (31%), “agriculture and rural development” (25%), “poverty reduction” (24%), and “health and sanitation” (20%). 9 World Bank Group Country Opinion Survey 2021: India IV. Overall Context (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the biggest contributors to poverty reduction in India were “agriculture and rural development” (49%), “education and skills development” (48%), “job creation/employment” (39%), “economic growth” (19%), and “equality of opportunity” (19%). 10 World Bank Group Country Opinion Survey 2021: India IV. Overall Context (continued) COVID-19 Pandemic: Where the Government of India Should Focus Efforts 11 World Bank Group Country Opinion Survey 2021: India IV. Overall Context (continued) Trust in Institutions 12 World Bank Group Country Opinion Survey 2021: India IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts 13 World Bank Group Country Opinion Survey 2021: India V. Overall Attitudes toward the World Bank Group The World Bank Group’s Overall Effectiveness5 (Indicator Question) Achieving Development Results (Indicator Question) Influence on India’s Development Agenda (Indicator Question) 5 Means in the first two charts on this page were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2021: India V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness6 6 Means in this chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2021: India V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-nine COS indicator questions (mean rating = 7.0) compared to respondents who do not collaborate with the WBG (mean rating = 6.3). ▪ Stakeholder groups: Respondents from ministries/PMU/consultants on WBG projects had the highest mean ratings for the aggregated responses to the twenty-nine COS indicator questions, whereas respondents from CSOs had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 63). 16 World Bank Group Country Opinion Survey 2021: India V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG’s greatest values to India were “technical assistance for strengthening systems and institutions for service delivery” (36%), “financial resources” (32%), “policy advice studies, analyses” (27%), and “implementation support and project monitoring” (26%). 17 World Bank Group Country Opinion Survey 2021: India V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG’s greatest weaknesses in its work in India were “not collaborating enough with civil society” (23%) and “World Bank Group’s processes too complex and slow” (21%). 18 World Bank Group Country Opinion Survey 2021: India VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison7 7 Means presented in this chart were calculated based on weighted data. See Appendix D for details. 19 World Bank Group Country Opinion Survey 2021: India VI. WBG’s Support in Development Areas (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration8 8Note in the Appendix on the sectoral effectiveness (Appendix A, page 44) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 20 World Bank Group Country Opinion Survey 2021: India VI. WBG’s Support in Development Areas (continued) Helping the Poorest9 Support related to COVID-19 outbreak 9 Percentages presented in this chart were calculated based on weighted data. 21 World Bank Group Country Opinion Survey 2021: India VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in India: Year Comparison10 The World Bank Group’s Work in India: Collaboration 10 Means in this chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2021: India VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Year Comparison11 11 Means in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2021: India VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Collaboration 24 World Bank Group Country Opinion Survey 2021: India VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Year Comparison12 12 Means in this chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2021: India VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Collaboration 26 World Bank Group Country Opinion Survey 2021: India VII. WBG’s Work and Engagement on the Ground (continued) Real Time COVID-19 Support 27 World Bank Group Country Opinion Survey 2021: India VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting India’s Knowledge Needs13 (Indicator Question) 13 Means in this chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2021: India VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities14 (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 14 Means in the charts on this page were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2021: India VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities15 15 Means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2021: India VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting India’s Needs for Financial Instruments16 (Indicator Question) WBG’s Global Advocacy Role (Indicator Question) 16 Means in this chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2021: India IX. The Future Role of the World Bank Group in India Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG should “work more with civil society and beneficiary representatives” (39%) and “increase the level of capacity development in the country” (28%) to make itself of greater value in India. 32 World Bank Group Country Opinion Survey 2021: India IX. The Future Role of the WBG in India (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’18 Country Survey indicated that the WBG should collaborate more with “NGOs/community-based organizations” (43%) and “local government” (34%) to ensure better development results in India. 33 World Bank Group Country Opinion Survey 2021: India IX. The Future Role of the WBG in India (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that the WBG should focus its resources on “education and skills development” (33%), “agriculture and rural development” (33%), “poverty reduction” (24%), “health and sanitation” (19%), and “job creation/employment” (19%). 34 World Bank Group Country Opinion Survey 2021: India IX. The Future Role of the WBG in India (continued) COVID-19 Pandemic: Where the World Bank Group Should Focus Efforts 35 World Bank Group Country Opinion Survey 2021: India X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 63) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that they got most of their information about economic and social development issues in India from “newspapers” (71%) and from the “Internet” (59%). 36 World Bank Group Country Opinion Survey 2021: India X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’18 Country Survey indicated that they would prefer to receive information from the WBG through “WBG’s seminars/ workshops/conferences” (41%), “WBG’s publications and other written materials” (35%), and through the “World Bank Group’s website” (33%). 37 World Bank Group Country Opinion Survey 2021: India X. Communication and Outreach (continued) COVID-19 – Related Support: Information Sources COVID-19 – Related Support: Information Quality 38 World Bank Group Country Opinion Survey 2021: India X. Communication and Outreach (continued) Devices used to access WBG website WBG Interaction Frequency 39 World Bank Group Country Opinion Survey 2021: India X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 40 World Bank Group Country Opinion Survey 2021: India XI. Appendices A. Responses to All Questions Across All Respondents ..................... 41 B. Responses to Selected Questions by Stakeholder Groups ............ 61 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 76 D. Responses to Selected Questions by Year..................................... 85 E. Indicator Questions as a Function of Exposure to the WBG .......... 90 F. India FY 2021 COS Questionnaire ................................................. 91 INDIA 41 World Bank Group Country Opinion Survey 2021: India Appendix A: Responses to All Questions across All Respondents (N=440) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context 1. In the present post-lockdown scenario, would you say that India is Percentage of Respondents headed in ... ? (N=436) The right direction 66.7% The wrong direction 13.5% Not sure 19.7% 2. How has easing of COVID-19 related restrictions impacted economic Percentage of Respondents opportunities for India’s citizens? (N=435) Beginning to improve 69.9% Continue to decrease 19.8% Staying about the same 10.3% 42 World Bank Group Country Opinion Survey 2021: India A. Overall Context (continued) 3. Listed below are a number of development priorities in India. Please identify which of the following you consider the most important development priorities Percentage of Respondents in India. (Choose no more than THREE) (Responses Combined; N=435) Economic growth 26.0% Job creation/employment 25.5% Education and skills development 22.5% Health (including health services delivery) 21.1% Private sector development (e.g., development of micro, small and medium 14.9% enterprises (MSMEs), ease of doing business) Natural resource management (e.g., environment, water, forests) 14.9% Agriculture and rural development 14.7% Poverty reduction 14.3% Public sector governance/reform (i.e., government effectiveness, public financial 13.6% management, public expenditure, fiscal system reform) Social protection for the poor and vulnerable (e.g., pensions, targeted social 12.4% assistance) Climate change (mitigation, adaptation) 11.3% Equality of opportunity (i.e., social inclusion) 10.3% Water and sanitation 8.5% Food security 7.8% Managing pandemics (e.g., COVID-19) 7.6% Urban development 6.9% Gender equity (closing the gap between women and men, and boys and girls) 6.9% Anti-corruption 6.2% Air pollution 5.5% Digital development 5.1% Civil service reforms 4.4% Trade and exports 4.1% Nutrition 4.1% Regional integration 3.7% Energy 3.2% Disaster risk management 2.8% Transport (e.g., roads, bridges, transportation) 2.5% Financial markets 2.3% 43 World Bank Group Country Opinion Survey 2021: India A. Overall Context (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in India? (Choose no more than THREE) (Responses Combined; N=433) Job creation/employment 39.3% Education and skills development 35.6% Economic growth 23.1% Agriculture and rural development 22.9% Equality of opportunity (i.e., social inclusion) 21.0% Private sector development (e.g., development of micro, small and medium 18.7% enterprises (MSMEs), ease of doing business) Social protection for the poor and vulnerable (e.g., pensions, targeted social 18.7% assistance) Health (including health services delivery) 13.9% Food security 12.2% Public sector governance/reform (i.e., government effectiveness, public financial 11.5% management, public expenditure, fiscal system reform) Gender equity (closing the gap between women and men, and boys and girls) 9.7% Natural resource management (e.g., environment, water, forests) 9.0% Anti-corruption 7.9% Water and sanitation 6.2% Urban development 5.5% Digital development 5.3% Nutrition 4.8% Climate change (mitigation, adaptation) 3.9% Financial markets 3.5% Transport (e.g., roads, bridges, transportation) 3.2% Trade and exports 3.2% Civil service reforms 2.8% Air pollution 2.3% Disaster risk management 2.1% Energy 2.1% Regional integration 2.1% 44 World Bank Group Country Opinion Survey 2021: India A. Overall Context (continued) 5. The COVID-19 pandemic has stressed many aspects of India’s growth and development. In which areas would you like to see the Indian government focus most of its efforts related to the impact of COVID-19 over the next six Percentage of Respondents months to a year? (Choose no more than THREE) (Responses Combined; N=432) Healthcare services in rural and urban areas 38.9% Improving access to finance for businesses (especially micro, small and medium 31.9% enterprises (MSMEs) and small businesses) Economic growth 30.1% Social protection for the poor and vulnerable (strengthening the social safety net, 28.5% social assistance) Education 24.3% Ensuring sustainable business growth and job creation 24.3% Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 23.8% approved Investing in infrastructure for growth 23.6% Public service delivery (strengthening policies, institutions to deliver public 19.9% services) Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to 12.7% citizens Nutrition/food security 11.1% Ensuring that girls and women have equal access to job opportunities 7.4% Ensuring that girls and women have equal access to health care/health services 6.7% Other 2.3% 6. When economic and/or social reform efforts fail or are slow to take place in India, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=409) Corruption 28.4% Political pressures and obstacles 27.1% Inadequate level of government accountability 27.1% Reforms are not well thought out in light of country challenges 26.2% Inadequate level of citizen/civil society participation 26.2% Inadequate level of capacity in the government 22.5% Pressure from outside interest groups (e.g., private sector, unions) 15.4% Inadequate level of private sector participation 14.7% Other 4.2% 45 World Bank Group Country Opinion Survey 2021: India A. Overall Context (continued) 7. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national government 394 10 6.69 2.51 2. The state/provincial government 389 6 6.43 2.17 3. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 362 27 6.24 2.17 4. The World Bank Group* 383 9 6.82 2.20 5. The International Monetary Fund 339 45 6.39 2.20 6. The United Nations (UN) 367 17 6.47 2.30 7. The World Health Organization (WHO) 377 8 6.56 2.26 8. Regional development banks (e.g., AIIB, NDB, ADB) 357 28 6.34 2.19 9. The Reserve Bank of India 377 10 7.29 2.13 10. International private sector 356 23 5.88 2.12 11. Domestic private sector 372 8 6.10 2.09 12. International civil society (e.g., NGOs, CBOs) 368 16 6.17 2.12 13. Domestic civil society (e.g., NGOs, CBOs) 373 7 6.48 1.96 14. Youth organizations 360 22 6.34 2.02 15. Faith-based institutions 340 40 5.04 2.33 16. Domestic traditional media and their web presence (e.g., newspapers, TV 372 8 5.49 2.32 stations, radio) 17. International media and their web presence 368 13 5.86 2.14 18. Web based media (i.e., blogs, social media, other web-based news and 366 12 5.78 2.23 information sources) B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in India? Familiarity (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. The World Bank (IBRD/IDA) 409 n/a 6.92 2.31 2. The International Finance Corporation (IFC), the World Bank Group’s private 398 n/a 5.57 2.71 sector arm To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall the World Bank Group currently plays a relevant role in development 394 16 6.93 2.24 in India* 3. The World Bank Group’s work is aligned with what I consider the 379 19 6.79 2.20 development priorities for India* 4. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in India. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. The World Bank (IBRD/IDA)* 386 18 6.96 2.08 2. The International Finance Corporation (IFC), the World Bank Group’s private 304 85 6.43 2.19 sector arm* Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development results in India?* (1-To no degree at all, 10-To a very significant 381 24 6.90 2.10 degree) 46 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes toward the World Bank Group (continued) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 364 24 6.49 2.03 agenda in India?* (1-To no degree at all, 10-To a very significant degree) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in India? (Select only ONE response) (N=387) To a fully sufficient degree 8.5% To a somewhat sufficient degree 44.2% To a somewhat insufficient degree 25.6% To a very insufficient degree 14.5% Don’t know 7.2% 8. When thinking about the World Bank Group’s role in India, which activity do Percentage of Respondents you VALUE the most? (Choose no more than TWO) (Responses Combined; N=400) Financial resources 25.5% Policy advice, studies, analyses 24.0% Capacity development related to World Bank Group supported projects 20.8% Technical assistance for strengthening systems and institutions of service delivery 20.8% Implementation support and project monitoring 19.0% Data and statistics 16.8% Advocacy on global issues (e.g., climate resilience, pollution, poverty, debt) 16.3% Bringing together different groups of stakeholders 13.8% Promoting knowledge sharing 12.0% Mobilizing third party financial resources 6.5% Donor coordination 6.5% Reimbursable Advisory Services (RAS) 5.3% Informal advice that World Bank Group’s staff provides (e.g., just -in-time notes, 3.8% informal discussions) Other 1.3% 47 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes toward the World Bank Group (continued) 9. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in India? (Choose no more than TWO) (Responses Combined; N=393) Not collaborating enough with civil society (e.g., NGOs, CBOs) 17.8% Not enough public disclosure of its work 17.8% Too influenced by developed countries 16.5% World Bank Group’s processes too slow and complex (e.g., safeguards, 16.0% procurement) Not willing to honestly criticize policies and reform efforts in the country 14.2% Not adequately sensitive to political/social realities in India 11.5% Inadequate level of real-time advice and guidance 9.4% Not adequately flexible in changing country circumstances 8.9% Staff too inaccessible 8.7% Not collaborating enough with private sector 8.1% Inadequate number of innovative financial products and services 7.1% Not collaborating enough with partners such as bilaterals, multilaterals, trust 6.9% funds, UN Not aligned with country priorities 6.4% Not sufficiently focused on sustainable results 6.1% Inadequate World Bank Group’s staffing in India 5.9% Don’t know 5.9% Arrogant in its approach 5.3% Inadequate number of innovative knowledge products and services 5.1% Other 3.6% 48 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in India, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Percentage of Respondents India? (Choose no more than THREE) (Responses Combined; N=391) Job creation/employment 23.0% Education and skills development 20.7% Health (including health services delivery) 19.7% Public sector governance/reform (i.e., government effectiveness, public financial 17.1% management, public expenditure, fiscal system reform) Economic growth 16.9% Private sector development (e.g., development of micro, small and medium 16.6% enterprises (MSMEs), ease of doing business) Poverty reduction 16.1% Agriculture and rural development 13.0% Water and sanitation 11.5% Climate change (mitigation, adaptation) 10.7% Social protection for the poor and vulnerable (e.g., pensions, targeted social 10.0% assistance) Natural resource management (e.g., environment, water, forests) 9.7% Equality of opportunity (i.e., social inclusion) 9.5% Urban development 9.2% Gender equity (closing the gap between women and men, and boys and girls) 8.7% Anti-corruption 7.2% Energy 5.6% Digital development 5.6% Financial markets 5.4% Nutrition 5.4% Air pollution 5.1% Managing pandemics (e.g., COVID-19) 4.9% Disaster risk management 4.9% Food security 4.6% Civil service reforms 4.6% Trade and exports 3.6% Transport (e.g., roads, bridges, transportation) 3.3% Regional integration 2.6% 49 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes toward the World Bank Group (continued) 11. The COVID-19 pandemic has stressed many aspects of India’s growth and development. Which areas do you identify as most important for the World Bank Group to focus its efforts and support related to the impact of COVID-19 Percentage of Respondents in India over the next six months to a year? (Choose no more than THREE) (Responses Combined; N=389) Healthcare services in rural and urban areas 35.5% Economic growth 32.1% Social protection for the poor and vulnerable (strengthening the social safety net, 29.0% social assistance) Improving access to finance for businesses (especially micro, small and medium 25.2% enterprises (MSMEs) and small businesses) Investing in infrastructure for growth 23.7% Education 23.4% Ensuring sustainable business growth and job creation 22.9% Public service delivery (strengthening policies, institutions to deliver public 19.5% services) Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 16.2% approved Nutrition/food security 13.9% Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to 9.5% citizens Ensuring that girls and women have equal access to job opportunities 9.0% Supporting efforts that can help counter misinformation about vaccines 8.2% Ensuring that girls and women have equal access to health care/health services 7.2% Other 1.8% 12. What do you immediately think of when you hear about the IFC? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=384) Multi-lateral financial institution 31.0% World Bank 29.9% Development institution 23.2% Investment Bank 20.3% Financial Advisory Solutions 20.3% Public-private partnerships 16.4% Private Sector Solutions 15.6% Do not have enough information to say 14.6% Impact Investor 10.2% Innovation and Entrepreneurship 9.6% Venture Capital 9.1% Thought leader 5.2% Asset Manager 4.7% None of these 2.9% Other 1.6% C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help India solve its most complicated 343 43 6.68 2.14 development challenges? (1-To no degree at all, 10-To a very significant degree) 50 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Degree India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Responsiveness to needs* 353 27 6.53 2.12 3. Flexibility (in terms of the institution’s products and services)* 333 36 6.05 2.10 4. Flexibility (in terms of changing country circumstances)* 333 33 6.08 1.97 5. Being inclusive* 342 26 6.49 2.05 6. Openness (sharing data and other information)* 348 16 6.76 2.10 7. Collaboration with the Government* 341 20 7.29 1.90 8. The speed in which it gets things accomplished on the ground* 327 34 6.11 2.02 9. Helping to bring discipline/effective supervision to implementation of 326 36 6.95 1.94 investment projects* 10. Collaboration with civil society* 324 39 5.98 2.18 11. Staff accessibility* 335 28 6.40 2.38 12. Collaboration with other donors and development partners* 287 73 6.43 2.01 13. Collaboration with the private sector* 289 71 6.32 1.88 14. Straightforwardness and honesty* 327 33 7.09 2.09 15. Treating clients and stakeholders in India with respect* 325 36 7.11 2.10 16. Being a long-term partner* 336 28 7.38 1.99 17. Acting with compassion and empathy 323 38 6.96 2.10 18. Insisting on accountability through its lending (e.g., performance-based 326 36 7.14 1.99 financing/resources tied to results) 19. Measuring results effectively 327 30 7.07 2.00 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 20. The quantum of World Bank Group lending is adequate for India’s needs 327 44 5.67 2.40 21. The World Bank Group disburses funds promptly 295 70 6.76 2.11 22. The World Bank Group effectively monitors and evaluates the projects and 330 32 7.03 2.03 programs it supports 23. The World Bank Group’s approvals and reviews are done in a timely fashion 301 59 6.87 2.01 24. The World Bank Group’s Environmental and Social Framework requirements 302 54 6.73 2.11 are reasonable 25. The World Bank Group’s conditions on its lending are reasonable 291 60 6.64 1.98 26. The World Bank Group takes decisions quickly in India* 292 63 6.71 2.09 27. Working with the World Bank Group increases India’s institutional capacity 334 22 7.22 2.11 To what extent do you agree/disagree with the following statements about the World Bank Group in India? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 28. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 318 54 6.50 2.14 needs of India* 29. The World Bank Group meets India’s needs for knowledge services (e.g., 338 29 6.69 2.09 research, analysis, data, technical assistance)* 51 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) Reimbursable Advisory Services N DK Mean SD 30. To what extent do you believe that India received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at 221 145 6.75 1.90 all, 10-To a very significant degree) 31. The World Bank Group has provided real time advice, guidance, and Rating financial support to the Government of India for the COVID-19 response. To what extent do you believe that the World Bank Group’s support throughout this crisis was … (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Timely 280 91 6.89 2.12 2. Effective 271 91 6.90 2.05 3. Useful 272 88 6.98 2.04 4. Adequate in terms of the scale of financing 248 110 6.67 2.04 Global role of advocacy N DK Mean SD 32. How important is the World Bank Group’s global advocacy role in areas such as climate, health, gender, and debt?* (1-Not important at all, 10-Very 334 29 7.43 2.15 important) 52 World Bank Group Country Opinion Survey 2021: India D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in India? (1-Not effective at all, 10- Very effective) N DK Mean SD 1. Social protection for the poor and vulnerable (e.g., pensions, targeted social 224 123 6.28 2.33 assistance) 2. Gender equity (closing the gap between women and men, and boys and girls) 240 97 6.62 2.15 3. Private sector development 216 119 6.44 2.02 4. Education 241 93 6.70 1.96 5. Public sector governance/reform (i.e., government effectiveness, public 239 89 6.74 2.02 financial management, public expenditure, fiscal system reform) 6. Regional integration 190 143 6.00 2.28 7. Food security 203 128 6.54 2.08 8. Urban development 240 92 7.03 1.92 9. Energy: Distribution sector reforms 223 106 6.67 2.07 10. Renewable energy 222 106 6.82 2.05 11. Water and sanitation 258 72 7.19 1.95 12. Air pollution 216 116 6.44 2.32 13. Job creation/employment 212 117 6.13 2.20 14. Health 251 86 6.96 1.99 15. Nutrition 226 103 6.62 2.04 16. Transport (e.g., roads, bridges, transportation) 234 99 7.01 1.98 17. Agriculture and rural development 235 93 6.64 2.05 18. Trade and exports 194 131 6.51 2.01 19. Natural resource management (e.g., environment, water, forests) 233 96 6.70 2.11 20. Climate change (mitigation, adaptation) 244 85 6.88 2.19 21. Poverty reduction 248 83 6.39 2.18 22. Anti-corruption 206 122 5.78 2.59 23. Economic growth 251 82 6.78 1.98 24. Disaster risk management 226 101 6.77 2.18 25. Equality of opportunity (i.e., social inclusion) 230 99 6.46 2.28 26. Digital development 207 120 6.71 2.06 53 World Bank Group Country Opinion Survey 2021: India D. World Bank Group’s Support in Development Areas (continued) 2. The World Bank Group has provided fast track support to India related Effectiveness to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: (1-Not effective at all, 10-Very effective) N NA DK Mean SD 1. Supporting health interventions for saving lives 249 6 103 6.76 2.10 2. Social protection for poor in rural and urban areas (social 236 7 106 6.43 2.15 assistance/social safety nets) 3. Ensuring sustainable business growth and job creation for the MSME 229 5 113 6.26 2.18 sector 4. Strengthening policies, institutions and investments for rebuilding 244 7 96 6.51 2.12 better 5. Macroeconomic stability and transparent debt management 210 10 123 6.48 2.13 E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=378) Weekly 8.5% Monthly 19.8% A few times a year 46.8% Rarely 16.9% Never 7.9% In India, to what extent do you believe that the World Bank Group’ s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 336 30 6.75 1.95 3. Include appropriate level of stakeholder involvement during preparation 316 41 6.63 2.03 4. Lead to practical solutions 322 31 6.46 1.97 5. Are accessible (well written and easy to understand) 336 21 7.09 1.94 6. Are source of relevant information on global good practices 336 21 7.23 1.84 7. Are adequately disseminated 326 30 6.72 2.01 8. Are translated enough into local language 266 87 5.86 2.40 9. Are adaptable to India’s specific development challenges and country 322 30 6.63 2.08 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 350 19 6.70 2.10 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 344 20 7.26 1.92 technical quality) 54 World Bank Group Country Opinion Survey 2021: India F. The Future Role of the World Bank Group in India 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in India? (Choose no more than TWO) (Responses Combined; N=359) Increase the level of capacity development in the country 24.0% Engage more effectively with civil society (e.g., NGOs, CBOs) 21.2% Collaborate more effectively with Government clients (e.g., national, state, local) 18.9% Reduce the complexity of obtaining World Bank Group financing 17.5% Engage more directly with beneficiaries 17.5% Offer more innovative financial products and services 14.5% Engage more effectively with private sector 14.5% Offer more timely and innovative knowledge products and services 12.8% Help to bring discipline/effective supervision to implementation of World Bank 10.3% Group projects Offer more real-time advice and guidance 10.0% Work faster 9.2% Provide more adequate data/knowledge/statistics/figures on India’s economy 8.4% Engage more effectively with partners such as bilaterals, multilaterals, trust 7.8% funds, UN Increase availability of Reimbursable Advisory Services (RAS) 4.5% Other 2.5% 2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=369) NGOs/Community Based Organizations 34.7% Local government 31.4% Beneficiaries 27.6% Academia/think tanks/research institutes 24.4% Private sector 18.7% Youth/university groups 13.0% Media 12.2% Parliament 10.0% Foundations 7.0% Donor community 6.2% Don’t know 2.7% Other 1.9% G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in India? (N=363) Rarely 25.3% Less than once a year 8.8% Once a year to a few times a year 31.1% Less than once a month 7.7% At least once a month 18.5% At least once a week 8.5% 55 World Bank Group Country Opinion Survey 2021: India G. Communication and Information Sharing (continued) 2. How do you get most of your information about economic and social Percentage of Respondents development issues in India? (Choose no more than TWO) (Responses Combined; N=347) Newspapers (local and international) 55.3% Websites 51.0% Social media (e.g., Facebook, Twitter, Instagram, YouTube) 25.6% Television (Indian and international) 20.5% Magazines 14.4% Blogs 10.1% Other 5.8% Radio 1.7% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=358) e-Newsletters 38.0% World Bank Group’s website 37.4% World Bank Group’s webinars/workshops/conferences 37.2% World Bank Group’s publications and other written materials 35.2% Social media (e.g., blogs, Facebook, Twitter, YouTube) 27.4% Direct contact with World Bank Group through virtual platforms (i.e., Webex, 27.1% Zoom meetings, etc.) Webinars or online events hosted by the World Bank Group 20.9% Interviews and press conferences for the India’s media 16.5% 4. The World Bank Group has provided support of $2.75 billion to India to combat the COVID-19 pandemic. If you are aware of this support, what was the Percentage of Respondents source of your information? (Select ALL that apply) (Responses Combined; N=337) I am not aware of this support 33.5% Newspapers 30.6% World Bank Group India website 21.7% Social media (e.g., Facebook, Twitter) 19.0% Press releases 18.4% e-Newsletters from the World Bank Group 17.2% TV channels 15.1% Other 8.3% COVID-19 related information support N NA Mean SD 5. How would you rate the information provided by the World Bank Group on the COVID-19 related support through info notes, press releases, social 269 80 6.61 2.30 media channels, and videos? (1-Not informative at all, 10-Very informative) 56 World Bank Group Country Opinion Survey 2021: India G. Communication and Information Sharing (continued) 6. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (Select only ONE response) (N=363) High speed/WiFi 98.3% Dial-up 1.7% 7. What do you use primarily when visiting a World Bank Group website? Percentage of Respondents (Select only ONE response) (N=367) Computer/laptop 70.3% Phone 19.6% I never visit the WBG websites 6.8% Tablet 3.3% 8. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 360 5.3% 19.7% 50.8% 24.2% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 346 6.6% 20.8% 49.7% 22.8% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, 339 5.6% 13.0% 28.0% 53.4% retweeted) Visited a WBG website (e.g., read a blog, used data) 345 6.1% 23.2% 43.8% 27.0% Attended an event/conference hosted by the WBG 337 2.1% 9.8% 38.3% 49.9% Watched a webinar or online event hosted by the 336 1.8% 11.9% 38.7% 47.6% WBG Read some or all of a WBG research paper or 336 2.7% 19.0% 49.1% 29.2% publication Met professionally with WBG staff 334 4.2% 15.9% 36.8% 43.1% Read a WBG e-newsletter 333 2.7% 18.0% 32.1% 47.1% 57 World Bank Group Country Opinion Survey 2021: India H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=422) NGO/Community Based Organization 18.7% Media (press, radio, TV, web, etc.) 13.7% Employee of Ministry, Ministerial Department, Implementation Agency 12.1% Project Management Unit (PMU) overseeing implementation of WBG 11.6% project/Consultant/Contractor working on WBG supported project/program Academia/Research Institute/Think Tank 10.4% Private Sector Organization 7.1% Office of Parliamentarian 6.4% Independent Government Institution (i.e., regulatory agency, central 5.9% bank/oversight institution) Local Government Office or Staff 3.3% Bilateral Agency (e.g., embassy, diplomatic, military) 2.4% State-Owned Enterprise 1.7% Multilateral Agency (e.g., UN, regional development bank) 1.7% Office of Minister 1.2% Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 1.2% Foundation) Financial Sector/Private Bank 0.7% Youth Group 0.7% Other 0.7% Office of the President, Prime Minister 0.5% 58 World Bank Group Country Opinion Survey 2021: India H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=413) Generalist (specialized in multiple sectors) 12.8% Education 10.4% Environment, natural resources 9.0% Macroeconomics, fiscal management 8.2% Health, nutrition 8.2% Governance, anti-corruption 6.5% Water, sanitation 5.3% Agriculture, rural development 5.1% Finance and markets 5.1% Communications, public affairs 4.1% Poverty 3.6% Climate change 2.7% Transport 2.7% Jobs 2.4% Trade and competitiveness 2.4% Other 2.4% Social protection 2.2% Urban development 2.2% Gender 1.7% Energy 1.0% Digital development and technology (ICT) 0.7% Tourism 0.5% Fragility, conflict, violence, refugees 0.5% Demographics, migration 0.2% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD/IDA, IFC, MIGA, ICSID) in India? (N=422) Yes 45.7% No 54.3% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in India? (Select only ONE response) (N=190) The World Bank (IBRD/IDA) 85.3% The International Finance Corporation (IFC) 11.6% The Multilateral Investment Guarantee Agency (MIGA) 1.6% International Centre for Settlement of Investment Disputes (ICSID) 1.6% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=201) Yes 36.8% No 63.2% 59 World Bank Group Country Opinion Survey 2021: India H. Background Information (continued) 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in India? (Choose no more than TWO) (Responses Combined; N=402) Collaborate as part of my professional duties 41.0% Use World Bank Group reports/data 31.8% Engage in World Bank Group related/sponsored events/activities 31.6% Observer (i.e., follow in media, discuss in informal conversations, etc.) 26.6% Use World Bank Group website for information, data, research, etc. 24.1% Percentage of Respondents 7. What’s your gender? (N=410) Female 20.0% Male 79.5% Third gender 0.0% Other 0.0% Prefer not to say 0.5% Percentage of Respondents 8. What’s your age? (N=411) 25 and under 2.4% 26-35 8.3% 36-45 23.4% 46-55 35.5% 56 and above 30.4% Percentage of Respondents 9. Which best represents your geographic location? (N=407) North India 57.0% South India 14.0% East India 8.8% Northeast India 7.1% Western India 6.6% Central India 6.4% 60 World Bank Group Country Opinion Survey 2021: India Appendix B: Responses to Selected Questions by Stakeholder Groups17  Office of Parliamentarian N=27  Employee of a Ministry/PMU/Consultant on WBG Project N=100  Local Government Office or Staff N=14  Independent Government Institution N=25  Bilateral/Multilateral Agency N=17  Private Sector/Financial Sector N=33 (Private Sector)  CSO N=87  Academia/Research Institute/Think Tank (Academia) N=44  Media N=58  Other18 N=17 A. Overall Context In the present post-lockdown scenario, would you say that India is headed in ... ?* Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other The right direction* 77.8% 80.0% 69.2% 68.0% 70.6% 78.8% 54.0% 59.1% 56.1% 64.7% The wrong direction* 14.8% 7.0% 7.7% 12.0% 0.0% 9.1% 16.1% 25.0% 24.6% 5.9% Not sure 7.4% 13.0% 23.1% 20.0% 29.4% 12.1% 29.9% 15.9% 19.3% 29.4% *Significantly different between stakeholder groups How has easing of COVID-19 related restrictions impacted economic opportunities for India’s citizens?* Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Beginning to improve* 51.9% 81.0% 69.2% 75.0% 82.4% 87.9% 59.8% 63.6% 63.2% 70.6% Continue to decrease* 37.0% 9.0% 23.1% 16.7% 11.8% 9.1% 28.7% 29.5% 17.5% 11.8% Staying about the same 11.1% 10.0% 7.7% 8.3% 5.9% 3.0% 11.5% 6.8% 19.3% 17.6% *Significantly different between stakeholder groups 17 Only 422 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 18 Includes the following categories: Office of the President, Prime Minister (N=2), Office of Minister (N=5), State-Owned Enterprise (N=7) and Other (N=3). 61 World Bank Group Country Opinion Survey 2021: India A. Overall Context (continued) Listed below are a number of development priorities in India. Please identify which of the following you consider the most important development priorities in India. (Choose no more than THREE) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Regional integration 11.1% 3.0% 0.0% 12.5% 5.9% 3.1% 2.3% 0.0% 3.5% 0.0% Food security 7.4% 7.0% 7.1% 16.7% 0.0% 0.0% 10.3% 4.5% 7.0% 11.8% Urban development 7.4% 8.0% 14.3% 16.7% 5.9% 6.3% 3.4% 9.1% 3.5% 11.8% Energy 3.7% 7.0% 0.0% 0.0% 0.0% 3.1% 1.1% 6.8% 1.8% 0.0% Social protection for the poor and 3.7% 9.0% 0.0% 8.3% 17.6% 3.1% 17.2% 15.9% 19.3% 23.5% vulnerable Gender equity 11.1% 2.0% 14.3% 8.3% 5.9% 3.1% 11.5% 9.1% 5.3% 5.9% Private sector development* 22.2% 10.0% 7.1% 12.5% 17.6% 37.5% 13.8% 15.9% 12.3% 11.8% Education and skills development* 11.1% 26.0% 35.7% 33.3% 17.6% 15.6% 14.9% 27.3% 15.8% 47.1% Public sector governance/reform 11.1% 18.0% 7.1% 16.7% 0.0% 18.8% 12.6% 15.9% 12.3% 5.9% Water and sanitation 7.4% 12.0% 21.4% 0.0% 11.8% 9.4% 8.0% 6.8% 5.3% 11.8% Air pollution 0.0% 7.0% 7.1% 4.2% 17.6% 6.3% 6.9% 0.0% 5.3% 0.0% Job creation/employment 29.6% 25.0% 14.3% 8.3% 17.6% 40.6% 21.8% 34.1% 24.6% 17.6% Health 29.6% 24.0% 14.3% 37.5% 11.8% 18.8% 18.4% 13.6% 21.1% 23.5% Financial markets 3.7% 0.0% 7.1% 0.0% 0.0% 0.0% 2.3% 4.5% 3.5% 5.9% Climate change 7.4% 14.0% 7.1% 0.0% 23.5% 6.3% 17.2% 13.6% 7.0% 5.9% Poverty reduction 18.5% 7.0% 14.3% 25.0% 29.4% 12.5% 13.8% 11.4% 24.6% 5.9% Anti-corruption 11.1% 4.0% 7.1% 4.2% 5.9% 6.3% 6.9% 6.8% 5.3% 11.8% Digital development 7.4% 5.0% 0.0% 12.5% 11.8% 0.0% 3.4% 6.8% 3.5% 11.8% Transport* 0.0% 3.0% 7.1% 0.0% 11.8% 9.4% 0.0% 0.0% 3.5% 0.0% Agriculture and rural development 3.7% 14.0% 28.6% 8.3% 11.8% 9.4% 26.4% 11.4% 12.3% 11.8% Trade and exports 11.1% 4.0% 7.1% 4.2% 5.9% 0.0% 2.3% 6.8% 3.5% 0.0% Civil service reforms* 0.0% 6.0% 0.0% 0.0% 17.6% 3.1% 0.0% 9.1% 8.8% 0.0% Natural resource management* 0.0% 25.0% 7.1% 12.5% 11.8% 9.4% 23.0% 6.8% 10.5% 11.8% Economic growth* 25.9% 25.0% 35.7% 33.3% 17.6% 40.6% 11.5% 34.1% 29.8% 35.3% Disaster risk management* 18.5% 4.0% 0.0% 0.0% 0.0% 0.0% 1.1% 2.3% 1.8% 0.0% Equality of opportunity 7.4% 10.0% 0.0% 12.5% 5.9% 9.4% 13.8% 9.1% 12.3% 5.9% Nutrition* 0.0% 1.0% 0.0% 0.0% 0.0% 3.1% 8.0% 4.5% 12.3% 0.0% Managing pandemics (e.g., COVID-19) 11.1% 4.0% 0.0% 4.2% 11.8% 3.1% 9.2% 6.8% 14.0% 5.9% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2021: India A. Overall Context (continued) The COVID-19 pandemic has stressed many aspects of India’s growth and development. In which areas would you like to see the Indian gove rnment focus most of its efforts related to the impact of COVID-19 over the next six months to a year? (Choose no more than THREE) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Ensuring that girls and women have 11.5% 5.1% 7.7% 8.0% 5.9% 9.4% 14.0% 0.0% 7.0% 0.0% equal access to job opportunities Improving access to finance for 30.8% 35.4% 38.5% 20.0% 35.3% 34.4% 33.7% 34.1% 31.6% 25.0% businesses Investing in infrastructure for growth* 26.9% 24.2% 23.1% 40.0% 23.5% 37.5% 8.1% 36.4% 24.6% 25.0% Ensuring that girls and women have equal access to health care/health 3.8% 3.0% 0.0% 4.0% 5.9% 6.3% 11.6% 6.8% 10.5% 6.3% services Providing direct non-financial support 23.1% 11.1% 0.0% 16.0% 5.9% 12.5% 23.3% 6.8% 5.3% 12.5% to citizens* Fair and equal distribution of a COVID-19 vaccine if, and when, a safe 30.8% 19.2% 38.5% 24.0% 29.4% 21.9% 29.1% 11.4% 31.6% 18.8% one is approved Education 23.1% 23.2% 30.8% 44.0% 23.5% 9.4% 16.3% 22.7% 26.3% 37.5% Healthcare services in rural and urban 26.9% 46.5% 53.8% 48.0% 35.3% 59.4% 29.1% 36.4% 29.8% 50.0% areas* Economic growth 34.6% 33.3% 23.1% 32.0% 11.8% 25.0% 24.4% 31.8% 38.6% 18.8% Social protection for the poor and 11.5% 28.3% 15.4% 24.0% 58.8% 28.1% 31.4% 36.4% 26.3% 25.0% vulnerable Nutrition/food security 11.5% 10.1% 0.0% 8.0% 5.9% 0.0% 17.4% 6.8% 21.1% 12.5% Public service delivery 23.1% 22.2% 7.7% 16.0% 23.5% 15.6% 20.9% 25.0% 10.5% 31.3% Ensuring sustainable business growth 19.2% 28.3% 15.4% 16.0% 29.4% 28.1% 20.9% 29.5% 21.1% 31.3% and job creation Other 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 7.0% 4.5% 0.0% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2021: India When economic and/or social reform efforts fail or are slow to take place in India, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Pressure from outside interest groups 28.0% 18.9% 15.4% 16.7% 12.5% 22.6% 7.3% 7.3% 16.1% 7.1% Reforms are not well thought out in 24.0% 21.1% 38.5% 33.3% 68.8% 6.5% 30.5% 24.4% 25.0% 28.6% light of country challenges* Corruption* 28.0% 22.2% 30.8% 37.5% 12.5% 35.5% 36.6% 9.8% 35.7% 14.3% Inadequate level of private sector 16.0% 13.3% 30.8% 8.3% 0.0% 29.0% 11.0% 22.0% 12.5% 28.6% participation Political pressures and obstacles 16.0% 25.6% 23.1% 20.8% 25.0% 35.5% 20.7% 34.1% 37.5% 28.6% Inadequate level of citizen/civil society 16.0% 35.6% 15.4% 20.8% 31.3% 19.4% 39.0% 26.8% 14.3% 7.1% participation* Inadequate level of government 36.0% 26.7% 15.4% 25.0% 25.0% 22.6% 29.3% 26.8% 23.2% 50.0% accountability Inadequate level of capacity in the 16.0% 25.6% 23.1% 16.7% 25.0% 19.4% 13.4% 39.0% 26.8% 21.4% government Other 0.0% 3.3% 0.0% 4.2% 0.0% 6.5% 7.3% 7.3% 1.8% 7.1% *Significantly different between stakeholder groups Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World 24 7.38 92 7.14 11 6.36 22 7.18 17 7.41 29 6.90 72 6.38 38 6.79 52 6.56 15 6.27 Bank Group to do what is right? 64 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in India? (1-Not familiar at all, 10-Extremely familiar) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD/IDA)* 26 6.42 91 7.84 11 6.36 24 6.88 17 7.24 31 6.55 81 6.15 40 7.83 56 6.68 16 6.63 The International Finance Corporation (IFC), the World Bank Group’s private 25 5.88 89 5.24 11 3.91 24 6.00 17 6.53 31 6.87 76 5.05 38 6.55 56 5.32 16 5.44 sector arm* *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements about the World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a relevant role in development in 25 7.00 90 7.37 11 6.55 23 7.35 16 7.44 31 6.35 76 6.49 39 7.36 55 6.60 16 7.00 India The World Bank Group’s work is aligned with what I consider the development 24 6.54 87 7.28 11 6.64 22 7.00 15 7.53 31 6.52 68 6.32 38 7.18 55 6.40 15 7.00 priorities for India Overall, please rate your impression of the effectiveness of these organizations in India. (1-Not effective at all, 10-Very effective) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IBRD/IDA) 25 6.60 90 7.53 11 7.09 24 6.96 16 7.31 29 6.45 71 6.55 38 7.18 54 6.74 14 7.14 The International Finance Corporation (IFC), the World Bank Group’s private 23 6.39 57 6.67 6 5.67 22 6.64 13 7.15 27 6.26 54 6.11 30 7.17 49 5.94 12 7.17 sector arm 65 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes Toward the World Bank Group (continued) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work help to achieve 23 7.26 88 7.25 12 7.00 22 7.32 16 7.25 29 6.24 71 6.51 37 6.97 55 6.69 15 7.00 development results in India? (1-To no degree at all, 10-To a very significant degree) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group influence the development 23 6.70 84 6.73 9 6.22 23 7.04 14 6.79 28 6.21 66 6.18 37 6.76 52 6.21 14 6.50 agenda in India? (1-To no degree at all, 10-To a very significant degree) 66 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in India, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in India? (Choose no more than THREE) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Gender equity* 11.5% 2.2% 0.0% 0.0% 18.8% 6.9% 19.2% 2.7% 7.5% 20.0% Food security 7.7% 3.3% 0.0% 8.7% 0.0% 0.0% 1.3% 13.5% 3.8% 6.7% Urban development 7.7% 8.9% 8.3% 4.3% 6.3% 6.9% 9.0% 8.1% 11.3% 20.0% Energy 0.0% 8.9% 0.0% 4.3% 12.5% 3.4% 5.1% 2.7% 3.8% 6.7% Job creation/employment 19.2% 20.0% 25.0% 34.8% 12.5% 17.2% 19.2% 21.6% 34.0% 20.0% Health* 42.3% 26.7% 0.0% 21.7% 12.5% 24.1% 11.5% 16.2% 18.9% 13.3% Financial markets* 15.4% 0.0% 0.0% 13.0% 0.0% 10.3% 0.0% 8.1% 9.4% 13.3% Social protection for the poor and 7.7% 7.8% 8.3% 21.7% 6.3% 6.9% 10.3% 18.9% 11.3% 0.0% vulnerable Private sector development 0.0% 15.6% 16.7% 26.1% 12.5% 34.5% 16.7% 16.2% 18.9% 6.7% Education and skills development* 11.5% 32.2% 33.3% 13.0% 18.8% 20.7% 11.5% 18.9% 17.0% 33.3% Public sector governance/reform 7.7% 23.3% 25.0% 4.3% 25.0% 27.6% 17.9% 18.9% 9.4% 13.3% Regional integration 3.8% 3.3% 0.0% 4.3% 12.5% 0.0% 0.0% 5.4% 0.0% 6.7% Water and sanitation 11.5% 14.4% 8.3% 4.3% 6.3% 17.2% 10.3% 10.8% 9.4% 13.3% Air pollution 0.0% 3.3% 16.7% 4.3% 18.8% 10.3% 6.4% 0.0% 3.8% 6.7% Agriculture and rural development 3.8% 14.4% 8.3% 8.7% 12.5% 13.8% 19.2% 10.8% 11.3% 20.0% Poverty reduction 11.5% 8.9% 25.0% 17.4% 25.0% 17.2% 19.2% 10.8% 24.5% 0.0% Anti-corruption 0.0% 6.7% 0.0% 8.7% 6.3% 13.8% 10.3% 8.1% 5.7% 0.0% Managing pandemics 15.4% 1.1% 0.0% 0.0% 0.0% 3.4% 6.4% 5.4% 9.4% 6.7% (e.g., COVID-19) Equality of opportunity 7.7% 6.7% 8.3% 8.7% 12.5% 10.3% 15.4% 13.5% 3.8% 13.3% Nutrition 11.5% 4.4% 0.0% 8.7% 0.0% 0.0% 6.4% 5.4% 9.4% 0.0% Digital development* 11.5% 4.4% 0.0% 21.7% 6.3% 0.0% 2.6% 10.8% 1.9% 6.7% Transport 0.0% 3.3% 8.3% 8.7% 6.3% 6.9% 2.6% 0.0% 1.9% 6.7% Trade and exports* 15.4% 1.1% 0.0% 8.7% 0.0% 0.0% 1.3% 8.1% 3.8% 0.0% Civil service reforms 7.7% 7.8% 0.0% 4.3% 6.3% 6.9% 2.6% 2.7% 1.9% 6.7% Natural resource management* 7.7% 16.7% 8.3% 0.0% 12.5% 0.0% 15.4% 2.7% 9.4% 0.0% Climate change 3.8% 15.6% 16.7% 4.3% 12.5% 3.4% 10.3% 16.2% 7.5% 6.7% Economic growth 23.1% 11.1% 33.3% 21.7% 12.5% 17.2% 12.8% 13.5% 24.5% 20.0% Disaster risk management* 0.0% 7.8% 0.0% 4.3% 0.0% 0.0% 3.8% 16.2% 1.9% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes Toward the World Bank Group (continued) The COVID-19 pandemic has stressed many aspects of India’s growth and development. Which areas do you identify as most important for the World Bank Group to focus its efforts and support related to the impact of COVID-19 in India over the next six months to a year? (Choose no more than THREE) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Public service delivery 8.0% 27.5% 8.3% 8.7% 25.0% 20.7% 20.0% 23.7% 13.2% 26.7% Ensuring sustainable business growth and job creation 20.0% 18.7% 16.7% 26.1% 43.8% 27.6% 30.7% 18.4% 15.1% 20.0% Healthcare services in rural and urban 40.0% 40.7% 41.7% 43.5% 43.8% 34.5% 26.7% 39.5% 26.4% 40.0% areas Ensuring that girls and women have equal 8.0% 4.4% 8.3% 8.7% 6.3% 13.8% 14.7% 5.3% 11.3% 6.7% access to job opportunities Improving access to finance for 32.0% 16.5% 16.7% 8.7% 43.8% 51.7% 32.0% 23.7% 20.8% 20.0% businesses* Investing in infrastructure for growth 20.0% 31.9% 33.3% 21.7% 18.8% 20.7% 9.3% 34.2% 26.4% 26.7% Education* 24.0% 25.3% 8.3% 47.8% 18.8% 6.9% 13.3% 21.1% 30.2% 26.7% Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 12.0% 17.6% 25.0% 4.3% 18.8% 10.3% 17.3% 23.7% 15.1% 26.7% approved Supporting efforts that can help counter misinformation about vaccines 16.0% 3.3% 8.3% 8.7% 6.3% 10.3% 6.7% 13.2% 11.3% 13.3% Economic growth* 36.0% 31.9% 25.0% 43.5% 0.0% 20.7% 26.7% 26.3% 50.9% 33.3% Social protection for the poor and vulnerable 12.0% 31.9% 8.3% 21.7% 43.8% 27.6% 38.7% 31.6% 24.5% 13.3% Nutrition/food security 8.0% 14.3% 16.7% 26.1% 0.0% 6.9% 16.0% 13.2% 15.1% 13.3% Ensuring that girls and women have equal access to health care/health 12.0% 5.5% 0.0% 8.7% 0.0% 10.3% 12.0% 0.0% 11.3% 0.0% services Providing direct non-financial support 24.0% 7.7% 0.0% 13.0% 12.5% 13.8% 4.0% 10.5% 11.3% 0.0% to citizens Other 0.0% 0.0% 8.3% 0.0% 0.0% 3.4% 4.0% 5.3% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Responsiveness to needs* 21 6.43 80 7.14 7 6.29 19 6.74 14 7.00 21 6.52 55 5.56 31 6.48 39 6.38 12 7.33 Flexibility (in terms of the institution’s 19 6.84 80 6.35 7 6.57 20 6.45 14 6.43 23 5.57 44 5.52 30 6.40 37 5.76 12 6.50 products and services) Flexibility (in terms of changing country 23 6.74 82 6.29 8 7.25 22 6.41 15 6.40 26 5.85 55 5.65 34 6.18 42 5.64 13 5.85 circumstances) Being inclusive 24 7.00 81 7.05 9 6.44 22 6.55 16 6.06 26 6.31 59 5.76 35 6.51 44 6.50 13 6.23 Openness (sharing data and other 24 6.71 83 7.41 10 7.00 22 6.18 16 6.38 27 6.74 60 6.17 36 7.14 44 6.43 13 7.00 information)* Collaboration with the Government 23 7.09 82 7.72 9 7.00 22 6.55 16 7.38 23 7.35 61 7.16 34 7.79 46 6.87 13 7.00 The speed in which it gets things 24 6.67 88 6.55 8 7.13 22 6.36 14 5.93 24 5.29 55 5.05 30 6.63 38 6.16 12 6.58 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 23 6.91 86 7.51 8 7.13 22 6.77 12 6.50 24 6.63 57 6.18 28 7.29 40 7.00 13 7.31 investment projects* Collaboration with civil society* 23 6.61 75 6.64 8 5.88 21 6.71 13 5.77 22 5.59 63 4.60 32 6.06 43 6.16 12 6.33 Staff accessibility* 22 6.73 83 7.42 9 6.89 21 6.71 13 5.69 25 6.08 59 5.19 34 6.53 43 5.95 13 6.38 Collaboration with other donors and 22 7.09 63 6.73 7 7.29 21 6.24 15 5.73 21 6.71 52 5.79 27 6.74 37 6.43 11 6.36 development partners Collaboration with the private sector 22 6.91 60 6.52 7 6.71 21 6.19 12 5.92 27 5.85 52 6.19 27 6.30 41 6.34 9 6.22 Straightforwardness and honesty* 22 6.82 82 7.82 8 7.38 21 6.33 12 6.42 27 7.11 57 6.60 32 7.41 43 6.70 12 7.33 Treating clients and stakeholders in India 23 7.30 82 7.83 8 7.75 20 6.40 12 7.00 27 7.00 53 6.21 31 7.26 44 7.11 13 7.00 with respect* Being a long-term partner* 23 7.22 84 7.88 8 7.63 20 6.60 15 7.07 25 7.56 58 6.71 35 7.69 45 7.47 13 7.77 Acting with compassion and empathy* 22 7.36 83 7.52 9 6.89 19 6.68 12 6.50 24 7.21 51 5.88 33 7.15 45 6.80 13 7.23 Insisting on accountability through its lending (e.g., performance-based 23 7.04 85 7.76 8 7.75 21 6.38 12 7.08 25 7.24 51 6.47 34 7.44 42 6.69 13 7.31 financing/resources tied to results)* Measuring results effectively* 24 7.29 84 7.71 8 7.25 20 6.85 14 6.86 23 7.00 53 6.36 34 7.15 43 6.60 13 7.46 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statement? (1- Strongly disagree, 10- Strongly agree) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group takes decisions 21 7.00 84 6.95 7 7.29 18 6.44 10 6.50 23 6.30 44 6.25 30 7.00 35 6.57 11 7.27 quickly in India To what extent do you agree/disagree with the following statements about the World Bank Group in India? (1- Strongly disagree, 10- Strongly agree) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial 23 6.70 80 6.96 6 5.67 20 6.75 13 6.69 25 6.56 51 6.12 34 6.47 42 5.90 11 7.09 instruments meet the needs of India The World Bank Group meets India’s 23 6.43 82 6.93 8 6.75 22 6.59 14 6.93 26 7.08 56 6.55 37 6.78 45 6.29 12 7.08 needs for knowledge services The World Bank Group has provided real time advice, guidance, and financial support to the Government of India for the COVID-19 response. To what extent do you believe that the World Bank Group’s support throughout this crisis was… (1-To no degree at all, 10-To a very significant degree) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Timely 23 6.91 68 7.26 7 6.57 20 6.55 12 7.50 14 6.57 51 6.608 25 7.40 39 6.462 9 7.33 Effective 23 6.96 63 6.94 6 7.33 20 6.80 11 7.18 14 6.50 51 6.824 25 7.32 37 6.73 9 7.22 Useful 22 6.86 66 7.15 7 7.29 18 6.44 13 7.38 13 7.08 52 6.865 24 7.21 36 6.833 10 7.10 Adequate in terms of the scale of 22 7.00 60 6.73 6 6.50 18 6.61 12 6.75 13 6.38 41 6.51 21 7.14 35 6.26 9 6.89 financing 70 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies 22 7.41 83 7.67 7 7.29 21 7.00 15 7.47 24 8.38 64 7.19 32 7.88 43 6.53 12 7.92 related to its work in areas including climate, health, gender, and debt?* (1-Not important at all, 10-Very important) *Significantly different between stakeholder groups E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Weekly* 0.0% 18.7% 9.1% 8.7% 0.0% 6.9% 8.3% 2.8% 4.3% 6.7% Monthly 16.0% 25.3% 18.2% 39.1% 20.0% 10.3% 13.9% 8.3% 19.6% 33.3% A few times a year* 60.0% 37.4% 36.4% 34.8% 66.7% 55.2% 47.2% 75.0% 41.3% 40.0% Rarely 12.0% 15.4% 36.4% 13.0% 6.7% 24.1% 16.7% 11.1% 21.7% 6.7% Never 12.0% 3.3% 0.0% 4.3% 6.7% 3.4% 13.9% 2.8% 13.0% 13.3% *Significantly different between stakeholder groups In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Are adaptable to India’s specific development challenges and country 23 6.61 69 5.70 6 5.33 19 6.32 8 5.38 14 5.50 51 5.41 25 6.96 31 5.77 10 6.20 circumstances (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2021: India E. World Bank Group’s Knowledge Work and Activities (continued) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's 22 6.95 82 6.74 8 7.88 21 6.57 13 6.46 25 7.04 61 6.20 33 7.21 35 6.20 12 6.67 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank 24 6.83 89 6.81 8 6.63 23 6.74 13 6.77 27 6.74 65 6.43 33 7.06 43 6.33 13 7.15 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) F. The Future Role of The World Bank Group in India Which of the following SHOULD the World Bank Group do to make itself of greater value in India? (Choose no more than TWO) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Provide more adequate data/knowledge/statistics/figures on 8.7% 2.3% 9.1% 8.7% 6.7% 18.5% 5.6% 18.8% 15.9% 0.0% India’s economy* Reduce the complexity of obtaining 21.7% 25.0% 18.2% 4.3% 13.3% 18.5% 13.9% 18.8% 9.1% 23.1% World Bank Group financing Offer more real-time advice and 13.0% 12.5% 18.2% 13.0% 13.3% 3.7% 5.6% 3.1% 11.4% 15.4% guidance Increase availability of Reimbursable 8.7% 4.5% 18.2% 8.7% 0.0% 3.7% 1.4% 3.1% 4.5% 0.0% Advisory Services (RAS) Help to bring discipline/effective supervision to implementation of 13.0% 11.4% 9.1% 17.4% 0.0% 7.4% 12.5% 9.4% 6.8% 7.7% World Bank Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 4.3% 5.7% 9.1% 13.0% 53.3% 3.7% 5.6% 6.3% 2.3% 15.4% funds, UN* Offer more innovative financial 26.1% 21.6% 0.0% 8.7% 20.0% 11.1% 9.7% 18.8% 9.1% 7.7% products and services Engage more effectively with private 17.4% 5.7% 9.1% 34.8% 13.3% 40.7% 11.1% 6.3% 22.7% 7.7% sector* Engage more effectively with civil 13.0% 5.7% 0.0% 13.0% 0.0% 25.9% 52.8% 18.8% 18.2% 23.1% society* *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2021: India F. The Future Role of The World Bank Group in India (continued) Continued from previous page Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Increase the level of capacity 21.7% 33.0% 27.3% 4.3% 33.3% 18.5% 22.2% 31.3% 18.2% 15.4% development in the country Engage more directly with beneficiaries 4.3% 12.5% 27.3% 13.0% 6.7% 14.8% 16.7% 28.1% 29.5% 30.8% Offer more timely and innovative 21.7% 14.8% 9.1% 13.0% 6.7% 3.7% 13.9% 12.5% 11.4% 7.7% knowledge products and services Collaborate more effectively with 13.0% 27.3% 27.3% 21.7% 20.0% 14.8% 15.3% 18.8% 9.1% 23.1% Government clients Work faster 4.3% 9.1% 9.1% 13.0% 6.7% 11.1% 6.9% 0.0% 15.9% 15.4% Other 4.3% 5.7% 0.0% 0.0% 0.0% 3.7% 1.4% 0.0% 2.3% 0.0% G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in India?* Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Rarely* 20.8% 12.1% 36.4% 4.3% 6.7% 21.4% 42.9% 23.5% 41.9% 28.6% Less than once a year 12.5% 7.7% 0.0% 8.7% 0.0% 14.3% 12.9% 8.8% 4.7% 14.3% Once a year to a few times a year* 45.8% 18.7% 18.2% 26.1% 53.3% 39.3% 30.0% 44.1% 32.6% 28.6% Less than once a month 4.2% 6.6% 18.2% 13.0% 20.0% 7.1% 1.4% 8.8% 11.6% 7.1% At least once a month* 16.7% 30.8% 27.3% 39.1% 13.3% 17.9% 7.1% 11.8% 9.3% 14.3% At least once a week* 0.0% 24.2% 0.0% 8.7% 6.7% 0.0% 5.7% 2.9% 0.0% 7.1% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in India? (Choose no more than TWO) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Radio* 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 1.4% 9.1% 0.0% 0.0% Magazines 28.6% 10.3% 11.1% 4.8% 6.7% 23.1% 14.3% 12.1% 22.0% 0.0% Newspapers* 52.4% 60.9% 77.8% 38.1% 53.3% 46.2% 45.7% 51.5% 75.6% 30.8% Television 14.3% 29.9% 22.2% 28.6% 6.7% 26.9% 17.1% 18.2% 9.8% 7.7% Websites 47.6% 50.6% 33.3% 47.6% 60.0% 61.5% 48.6% 66.7% 43.9% 61.5% Blogs* 23.8% 3.4% 22.2% 19.0% 20.0% 3.8% 8.6% 9.1% 7.3% 23.1% Social media 19.0% 25.3% 33.3% 28.6% 20.0% 26.9% 34.3% 15.2% 19.5% 46.2% Other 4.8% 4.6% 0.0% 0.0% 13.3% 0.0% 11.4% 6.1% 4.9% 7.7% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2021: India G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than THREE) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other World Bank Group’s publications and 13.6% 40.0% 27.3% 21.7% 40.0% 40.7% 35.7% 41.2% 34.1% 25.0% other written materials e-Newsletters 63.6% 38.9% 27.3% 56.5% 26.7% 37.0% 41.4% 26.5% 31.8% 25.0% World Bank Group’s webinars/ 31.8% 41.1% 54.5% 8.7% 40.0% 48.1% 41.4% 50.0% 20.5% 33.3% workshops/conferences* Social media 9.1% 25.6% 18.2% 43.5% 13.3% 29.6% 32.9% 23.5% 31.8% 25.0% Direct contact with World Bank 9.1% 30.0% 27.3% 13.0% 53.3% 33.3% 28.6% 26.5% 22.7% 33.3% Group through virtual platforms World Bank Group’s website 36.4% 41.1% 36.4% 13.0% 26.7% 37.0% 37.1% 44.1% 40.9% 58.3% Webinars or online events hosted by 18.2% 21.1% 63.6% 17.4% 33.3% 22.2% 18.6% 20.6% 18.2% 16.7% the World Bank Group Interviews and press conferences for 31.8% 4.4% 0.0% 26.1% 26.7% 22.2% 11.4% 14.7% 38.6% 8.3% the India’s media* *Significantly different between stakeholder groups The World Bank Group has provided support of $2.75 billion to India to combat the COVID-19 pandemic. If you are aware of this support, what was the source of your information? (Select ALL that apply) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Newspapers* 47.6% 39.8% 22.2% 26.3% 20.0% 16.0% 21.2% 36.4% 43.2% 7.7% TV channels 19.0% 20.5% 0.0% 10.5% 0.0% 12.0% 15.2% 21.2% 15.9% 0.0% Press releases* 23.8% 16.9% 11.1% 5.3% 40.0% 12.0% 12.1% 18.2% 36.4% 7.7% Social media 14.3% 18.1% 22.2% 26.3% 20.0% 12.0% 19.7% 18.2% 27.3% 7.7% e-Newsletters from the World Bank 52.4% 6.0% 0.0% 31.6% 6.7% 16.0% 16.7% 24.2% 18.2% 23.1% Group* World Bank Group India website 23.8% 22.9% 0.0% 15.8% 26.7% 32.0% 16.7% 36.4% 13.6% 38.5% Other* 4.8% 15.7% 11.1% 0.0% 26.7% 0.0% 4.5% 6.1% 4.5% 7.7% I am not aware of this support* 19.0% 22.9% 55.6% 21.1% 20.0% 60.0% 45.5% 42.4% 20.5% 46.2% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2021: India H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in India?* Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Yes 44.0% 74.5% 64.3% 84.0% 82.4% 57.6% 11.5% 34.1% 22.8% 47.1% No 56.0% 25.5% 35.7% 16.0% 17.6% 42.4% 88.5% 65.9% 77.2% 52.9% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in India?* (Select only ONE response) Employee of a Local Independent Bilateral/ Office of Ministry/PMU/ Government Government Multilateral Private Percentage of Respondents Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other The World Bank (IBRD/IDA) 100.0% 91.5% 88.9% 85.7% 85.7% 50.0% 80.0% 93.3% 69.2% 100.0% The International Finance 0.0% 8.5% 11.1% 4.8% 14.3% 50.0% 10.0% 6.7% 7.7% 0.0% Corporation (IFC) The Multilateral Investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 23.1% 0.0% Guarantee Agency (MIGA) International Centre for Settlement 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% of Investment Disputes (ICSID) *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in India? (Choose no more than TWO) Employee of a Local Independent Bilateral/ Percentage of Respondents Office of Ministry/PMU/ Government Government Multilateral Private (Responses combined) Parliamentarian Consultant Office or Staff Institution Agency Sector CSO Academia Media Other Observer * 52.2% 7.3% 16.7% 12.0% 17.6% 28.1% 51.2% 16.7% 33.3% 12.5% Use World Bank Group reports/data* 21.7% 15.6% 50.0% 44.0% 17.6% 25.0% 35.7% 38.1% 52.9% 37.5% Engage in World Bank Group 30.4% 32.3% 16.7% 60.0% 52.9% 40.6% 34.5% 23.8% 13.7% 25.0% related/sponsored events/activities* Collaborate as part of my 17.4% 67.7% 58.3% 28.0% 64.7% 43.8% 20.2% 35.7% 29.4% 56.3% professional duties* Use World Bank Group website for 21.7% 21.9% 8.3% 12.0% 17.6% 21.9% 20.2% 40.5% 33.3% 31.3% information, data, research, etc. *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2021: India Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY21 India COS questionnaire: All 10-point scale questions and questions B7, B9, B10, and F1. Collaborating with the WBG, FY21 N=193 Not collaborating with the WBG, FY21 N=229 A. Overall Context To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national government* 176 7.06 2.16 208 6.37 2.74 The state/provincial government* 174 6.75 2.04 206 6.15 2.29 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID)* 164 6.55 1.94 190 5.96 2.35 The World Bank Group* 175 7.21 1.97 199 6.49 2.36 The International Monetary Fund* 150 6.67 1.99 181 6.14 2.36 The United Nations (UN) 163 6.64 2.27 195 6.32 2.36 The World Health Organization (WHO) 172 6.51 2.34 196 6.60 2.22 Regional development banks (e.g., AIIB, NDB, ADB)* 164 6.62 2.06 184 6.08 2.32 The Reserve Bank of India 171 7.44 2.05 198 7.16 2.23 International private sector 159 6.04 1.88 188 5.69 2.32 Domestic private sector 170 6.29 1.84 194 5.89 2.30 International civil society (e.g., NGOs, CBOs) 172 6.16 2.25 203 6.53 2.36 Domestic civil society (e.g., NGOs, CBOs)* 168 6.07 1.87 196 6.82 2.00 Youth organizations* 158 6.04 1.99 193 6.55 2.05 Faith-based institutions 150 4.80 2.37 182 5.21 2.30 Domestic traditional media and their web presence 169 5.39 2.23 194 5.53 2.42 International media and their web presence 166 5.85 2.09 194 5.85 2.22 Web based media 165 5.73 2.07 195 5.79 2.37 *Significantly different between collaborators and non-collaborators B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in India? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IBRD/IDA)* 180 7.58 2.04 216 6.44 2.37 The International Finance Corporation (IFC), the World 177 5.80 2.71 210 5.35 2.72 Bank Group’s private sector arm *Significantly different between collaborators and non-collaborators 19 Only 422 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 76 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 179 7.37 2.14 202 6.53 2.30 role in development in India* The World Bank Group’s work is aligned with what I 174 7.27 2.05 193 6.39 2.28 consider the development priorities for India* *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in India. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IBRD/IDA)* 179 7.33 1.87 194 6.63 2.22 The International Finance Corporation (IFC), the World 130 6.65 2.13 163 6.29 2.27 Bank Group’s private sector arm *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 176 7.30 1.88 193 6.50 2.24 achieve development results in India?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 166 6.72 1.93 187 6.30 2.10 development agenda in India?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in India?* (Select only ONE response) Collaborating with the Not collaborating Percentage of Respondents WBG with the WBG To a fully sufficient degree 10.3% 7.5% To a somewhat sufficient degree 52.3% 37.5% To a somewhat insufficient degree 19.5% 30.0% To a very insufficient degree 12.6% 16.0% Don't know 5.2% 9.0% *Significantly different between collaborators and non-collaborators 77 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes Toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in India? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Arrogant in its approach 5.4% 5.7% Inadequate World Bank Group’s staffing in India 4.2% 7.5% Inadequate level of real-time advice and guidance 11.4% 7.5% Inadequate number of innovative knowledge products and 5.4% 4.2% services Inadequate number of innovative financial products and 9.6% 5.2% services Not willing to honestly criticize policies and reform efforts 16.2% 13.2% in the country Staff too inaccessible 7.2% 9.4% Not collaborating enough with private sector 8.4% 8.5% Not collaborating enough with partners such as bilaterals, 7.8% 6.6% multilaterals, trust funds, UN Not aligned with country priorities 5.4% 7.1% Not adequately sensitive to political/social realities in India 13.2% 10.4% Too influenced by developed countries 16.2% 16.5% World Bank Group’s processes too slow and complex* 27.5% 8.0% Not adequately flexible in changing country circumstances 12.0% 6.6% Not sufficiently focused on sustainable results 4.2% 8.0% Not collaborating enough with civil society* 6.6% 27.4% Not enough public disclosure of its work* 13.2% 21.2% Other 3.0% 3.8% Don’t know 5.4% 6.1% *Significantly different between collaborators and non-collaborators 78 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in India, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in India? (Choose no more than THREE) Percentage of Respondents Collaborating with the Not collaborating with (Responses combined) WBG the WBG Gender equity 5.7% 11.2% Food security 2.9% 6.3% Urban development 8.0% 10.2% Energy 7.4% 3.9% Job creation/employment 22.9% 22.4% Health (including health services delivery) 22.9% 18.0% Financial markets 5.1% 5.4% Social protection for the poor and vulnerable 12.0% 8.8% Private sector development 18.3% 15.6% Education and skills development* 24.6% 16.6% Public sector governance/reform* 24.0% 12.2% Regional integration 3.4% 2.0% Water and sanitation 9.7% 12.7% Air pollution 3.4% 6.8% Agriculture and rural development 12.0% 14.6% Poverty reduction 14.3% 17.1% Anti-corruption 6.9% 7.3% Managing pandemics (e.g., COVID-19) 2.9% 5.9% Equality of opportunity (i.e., social inclusion) 8.0% 11.2% Nutrition 4.0% 6.3% Digital development* 8.6% 2.9% Transport (e.g., roads, bridges, transportation) 4.6% 2.4% Trade and exports 3.4% 3.9% Civil service reforms 5.7% 3.9% Natural resource management (e.g., environment, 9.1% 10.2% water, forests) Climate change (mitigation, adaptation) 10.3% 10.7% Economic growth 18.9% 14.6% Disaster risk management 2.9% 6.3% *Significantly different between collaborators and non-collaborators C. World Bank Group’s Work and Engagement on the Ground Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help India solve its most 163 7.02 1.97 170 6.40 2.26 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 79 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 166 6.90 2.00 177 6.21 2.21 Flexibility (in terms of the institution’s products and 160 6.40 2.07 163 5.74 2.12 services)* Flexibility (in terms of changing country circumstances)* 157 6.39 1.91 166 5.81 2.01 Being inclusive* 164 6.84 1.94 168 6.18 2.13 Openness (sharing data and other information)* 165 7.13 2.03 173 6.42 2.14 Collaboration with the Government 162 7.45 1.90 170 7.18 1.90 The speed in which it gets things accomplished on the 160 6.39 2.01 158 5.84 2.03 ground* Helping to bring discipline/effective supervision to 155 7.10 1.97 161 6.83 1.92 implementation of investment projects Collaboration with civil society* 151 6.48 2.04 164 5.51 2.22 Staff accessibility* 166 7.03 2.24 159 5.75 2.36 Collaboration with other donors and development 137 6.80 2.01 141 6.07 1.91 partners* Collaboration with the private sector 135 6.46 1.87 144 6.20 1.92 Straightforwardness and honesty* 160 7.39 2.07 158 6.81 2.08 Treating clients and stakeholders in India with respect* 160 7.49 2.02 155 6.77 2.12 Being a long-term partner 161 7.58 1.99 167 7.22 1.99 Acting with compassion and empathy* 158 7.25 2.05 156 6.67 2.14 Insisting on accountability through its lending 160 7.28 2.00 157 7.03 2.00 Measuring results effectively* 161 7.29 1.90 158 6.85 2.08 *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The quantum of World Bank Group lending is adequate for 148 5.61 2.36 167 5.66 2.46 India’s needs The World Bank Group disburses funds promptly* 147 7.09 2.20 136 6.46 2.01 The World Bank Group effectively monitors and evaluates 160 7.21 2.05 160 6.88 2.04 the projects and programs it supports The World Bank Group’s approvals and reviews are done 155 6.95 2.06 138 6.79 2.00 in a timely fashion The World Bank Group’s Environmental and Social 146 6.75 2.11 149 6.77 2.10 Framework requirements are reasonable The World Bank Group’s conditions on its lending are 146 6.81 1.89 136 6.53 2.06 reasonable The World Bank Group takes decisions quickly in India 151 6.81 2.12 134 6.61 2.04 Working with the World Bank Group increases India’s 159 7.48 2.06 167 6.99 2.15 institutional capacity* *Significantly different between collaborators and non-collaborators 80 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in India? (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 150 6.78 2.05 156 6.25 2.24 needs of India* The World Bank Group meets India’s needs for knowledge 163 6.86 2.07 163 6.55 2.12 services *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that India received value for money from the World Bank Group’s Reimbursable 107 7.00 1.87 105 6.48 1.92 Advisory Services (RAS)?* (1-To no degree at all, 10-To a very significant degree) The World Bank Group has provided real time advice, guidance, and financial support to the Government of India for the COVID-19 response. To what extent do you believe that the World Bank Group’s support throughout this crisis was … (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Timely 129 7.12 2.21 140 6.71 2.08 Effective 124 7.01 2.17 136 6.82 1.99 Useful 125 7.09 2.06 137 6.91 2.06 Adequate in terms of the scale of financing 116 6.89 2.08 121 6.45 2.05 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is the World Bank Group’s global advocacy role in areas such as climate, health, gender, 155 7.59 1.96 170 7.29 2.32 and debt? (1- Not important at all, 10- Very important) 81 World Bank Group Country Opinion Survey 2021: India D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in India? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection for the poor and vulnerable 97 6.29 2.46 121 6.28 2.29 Gender equity 109 6.90 2.15 126 6.38 2.17 Private sector development 96 6.60 1.85 114 6.28 2.18 Education 101 6.81 1.94 135 6.59 2.01 Public sector governance/reform 108 6.74 2.07 126 6.75 1.99 Regional integration 81 6.01 2.32 106 5.94 2.26 Food security 81 6.47 1.91 117 6.60 2.22 Urban development 98 7.11 1.88 137 7.00 1.96 Energy: Distribution sector reforms 95 6.67 2.10 125 6.70 2.06 Renewable energy 93 6.75 2.18 124 6.87 2.00 Water and sanitation 115 7.32 1.97 139 7.08 1.96 Air pollution 87 6.39 2.43 124 6.45 2.30 Job creation/employment 94 6.31 2.09 112 5.95 2.33 Health 111 7.04 2.04 135 6.90 1.97 Nutrition 92 6.52 2.15 130 6.68 1.98 Transport (e.g., roads, bridges, transportation)* 103 7.34 1.75 124 6.75 2.17 Agriculture and rural development 102 6.75 1.99 127 6.54 2.13 Trade and exports 79 6.32 2.13 110 6.58 1.95 Natural resource management 102 6.71 2.06 127 6.66 2.19 Climate change (mitigation, adaptation) 106 6.88 2.16 134 6.84 2.25 Poverty reduction 105 6.22 2.24 137 6.51 2.13 Anti-corruption 85 5.61 2.58 115 5.81 2.62 Economic growth 108 6.84 1.99 137 6.69 2.01 Disaster risk management 98 6.82 2.17 123 6.68 2.22 Equality of opportunity (i.e., social inclusion) 96 6.52 2.33 129 6.36 2.28 Digital development 88 6.63 2.12 115 6.73 2.04 *Significantly different between collaborators and non-collaborators The World Bank Group has provided fast track support to India related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Supporting health interventions for saving lives 114 6.86 2.01 129 6.69 2.21 Social protection for poor in rural and urban areas 108 6.52 2.00 123 6.37 2.29 Ensuring sustainable business growth and job creation 110 6.29 2.05 113 6.19 2.35 for the MSME sector Strengthening policies, institutions and investments for 116 6.74 2.10 121 6.31 2.13 rebuilding better Macroeconomic stability and transparent debt 98 6.59 2.03 104 6.38 2.25 management 82 World Bank Group Country Opinion Survey 2021: India E. World Bank Group’s Knowledge Work and Activities In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 164 6.97 1.95 164 6.57 1.97 Include appropriate level of stakeholder involvement during 159 6.92 1.99 149 6.34 2.06 preparation* Lead to practical solutions 162 6.59 2.02 152 6.33 1.94 Are accessible (well written and easy to understand) 165 7.19 2.02 163 7.01 1.89 Are source of relevant information on global good 166 7.34 1.87 161 7.19 1.81 practices Are adequately disseminated* 162 6.94 1.95 156 6.49 2.06 Are translated enough into local language 131 6.02 2.25 126 5.73 2.52 Are adaptable to India’s specific development challenges 161 6.88 2.00 153 6.42 2.15 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 168 6.85 2.02 173 6.57 2.21 to development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the 168 7.50 1.92 166 7.05 1.92 World Bank Group's knowledge work and activities?* (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2021: India F. The future role of the World Bank Group in India Which of the following SHOULD the World Bank Group do to make itself of greater value in India? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Provide more adequate data/knowledge/statistics/figures on India’s economy 6.0% 10.9% Reduce the complexity of obtaining World Bank Group financing 18.7% 16.4% Offer more real-time advice and guidance* 13.3% 6.6% Increase availability of Reimbursable Advisory Services (RAS) 3.6% 5.5% Help to bring discipline/effective supervision to implementation of World Bank 12.0% 8.7% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 7.8% 8.2% funds, UN Offer more innovative financial products and services 18.1% 11.5% Engage more effectively with private sector 16.9% 13.1% Engage more effectively with civil society (e.g., NGOs, CBOs)* 9.6% 31.1% Increase the level of capacity development in the country 27.7% 21.9% Engage more directly with beneficiaries* 12.7% 21.3% Offer more timely and innovative knowledge products and services 12.0% 13.7% Collaborate more effectively with Government clients (e.g., national, state, 22.9% 15.3% local) Work faster 10.8% 7.7% Other 3.0% 1.6% *Significantly different between collaborators and non-collaborators G. Communication and information sharing Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How would you rate the information provided by the World Bank Group on the COVID-19 related support through info 132 6.87 1.99 132 6.32 2.53 notes, press releases, social media channels, and videos?* (1- Not informative at all, 10- Very informative) *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2021: India Appendix D: Responses to Selected Questions by Year20 All data presented in this appendix are weighted. As a result, means of the FY 2021 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2018 respondents and the total number of respondents indicated may differ from those reported in the FY 2018 COS report. FY 2018 Number of comparable respondents = 301 FY 2021 Number of comparable respondents = 392 By weighting, the FY 2018 and FY 2021 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2018 FY 2021 Office of the President/Prime Minister/Minister 1.0% 1.0% Government Institutions 25.0% 25.0% Local Government 1.5% 1.5% Bilateral/Multilateral Agency 4.0% 4.0% Civil Society 29.5% 29.5% Private Sector 8.0% 8.0% Academia/Research Institute/Think Tank 13.5% 13.5% Media 17.5% 17.5% B. Overall Attitudes toward the World Bank Group FY 2018 FY 2021 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 292 6.19 2.18 366 6.91 2.37 India?*i (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2018 and FY2021 i In FY 2021, this question was asked separately about the World Bank and the IFC (B1_1 and B1_2). For this calculation, question B1_1 that refers to the World Bank was compared to question B1 from FY 2018 – “How familiar are you with the work of the World Bank Group in India”. To what extent do you agree/disagree with the following statements about the World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 261 6.64 1.95 354 6.88 2.31 development in India The World Bank Group’s work is aligned with what I consider the 258 6.57 2.00 338 6.77 2.27 development priorities for India 20Only those questions that were asked both in FY 2018 and FY 2021 country opinion surveys, with similar response scales/options, are presented in this appendix. 85 World Bank Group Country Opinion Survey 2021: India B. Overall Attitudes toward the World Bank Group (continued) FY 2018 FY 2021 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 269 6.68 1.94 343 6.93 2.12 effectiveness in Indiai (1-Not effective at all, 10-Very effective) i In FY 2021, this question was asked separately about the World Bank and the IFC (B4_1 and B4_2). For this calculation, question B4_1 that refers to the World Bank was compared to question B2 from FY 2018 – “Overall, please rate your impression of the World Bank Group’s effectiveness in India.” FY 2018 FY 2021 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 253 6.53 1.80 341 6.82 2.16 development results in India? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in India? (Select only ONE response) Percentage of Respondents FY 2018 FY 2021 To a fully sufficient degree 9.9% 8.7% To a somewhat sufficient degree 39.1% 42.4% To a somewhat insufficient degree 27.8% 25.6% To a very insufficient degree 12.0% 15.4% Don’t know 11.3% 7.8% C. World Bank Group’s Work and Engagement on the Ground FY 2018 FY 2021 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help India solve its most complicated development 189 6.97 3.29 221 7.54 2.92 challenges? (1-To no degree at all, 10-To a very significant degree) 86 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2018 FY 2021 N Mean SD N Mean SD Responsiveness to needs 240 6.21 2.00 311 6.46 2.21 Flexibility (in terms of the institution’s products and services) 225 5.72 2.00 288 5.98 2.17 Flexibility (in terms of changing country circumstances) 225 5.94 2.01 290 5.99 2.07 Being inclusive 232 6.31 2.14 299 6.39 2.14 Openness (sharing data and other information) 243 6.59 2.08 305 6.70 2.17 Collaboration with the Government 245 7.32 1.85 301 7.29 1.96 The speed in which it gets things accomplished on the ground 231 5.84 2.01 282 5.99 2.08 Helping to bring discipline/effective supervision to implementation of 212 6.56 2.02 281 6.87 2.00 investment projects Collaboration with civil society 222 5.49 2.26 287 5.77 2.30 Staff accessibility 221 5.92 2.28 294 6.22 2.47 Collaboration with other donors and development partners 194 6.10 2.08 250 6.35 2.05 Collaboration with the private sector 178 5.90 2.24 254 6.26 1.98 Straightforwardness and honesty 228 7.20 2.16 288 7.04 2.17 Treating clients and stakeholders in India with respect 230 7.10 2.02 283 7.03 2.18 Being a long-term partner 229 7.48 1.97 298 7.34 2.06 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD The World Bank Group disburses funds promptly 186 6.98 2.03 249 6.72 2.16 The World Bank Group effectively monitors and evaluates the 233 7.09 1.90 289 6.99 2.10 projects and programs it supports The World Bank Group’s approvals and reviews are done in a timely 209 6.92 1.91 257 6.82 2.07 fashion The World Bank Group’s Environmental and Social Framework i 185 7.10 1.84 264 6.76 2.16 requirements are reasonable The World Bank Group’s conditions on its lending are reasonable 180 6.57 1.92 250 6.66 2.05 The World Bank Group takes decisions quickly in India 190 6.35 1.95 252 6.66 2.16 Working with the World Bank Group increases India’s institutional 231 6.99 1.96 297 7.16 2.23 capacity i In FY 2018, the category was “The World Bank Group’s ‘Safeguard Policy’ requirements are reasonable”. To what extent do you agree/disagree with the following statements about the World Bank Group in India? (1-Strongly disagree, 10-Strongly agree) FY 2018 FY 2021 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 237 6.30 1.96 277 6.43 2.25 India The World Bank Group meets India’s needs for knowledge services 246 6.49 1.93 297 6.69 2.15 87 World Bank Group Country Opinion Survey 2021: India C. World Bank Group’s Work and Engagement on the Ground (continued) FY 2018 FY 2021 N Mean SD N Mean SD To what extent do you believe that India received value for money from the World Bank Group’s Reimbursable Advisory Services 140 6.80 1.96 184 6.66 2.03 (RAS)? (1-To no degree at all, 10-To a very significant degree) D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in India? (1-Not effective at all, 10-Very effective) FY 2018 FY 2021 N Mean SD N Mean SD Social protection for the poor and vulnerable i 168 5.88 2.26 194 6.26 2.42 Gender equity 190 6.21 2.11 213 6.62 2.22 Private sector development 166 6.26 2.07 192 6.34 2.11 ii Education 198 6.45 2.02 218 6.63 2.05 Public sector governance/reform 182 6.46 2.05 211 6.73 2.09 Regional integration 132 5.42 2.33 167 5.89 2.36 Food security 168 6.22 2.18 181 6.56 2.16 Urban development* 189 6.52 1.95 216 7.01 2.04 Energy: Distribution sector reforms iii 203 6.71 2.15 iii Renewable energy 203 6.81 2.14 iii Water and sanitation 232 7.14 2.06 Air pollutioniii 193 6.36 2.42 Job creation/employment 177 5.97 2.18 184 6.00 2.32 iii Health 223 6.95 2.05 Nutritioniii 204 6.57 2.12 iv Transport 203 7.05 1.93 207 6.95 2.12 Agriculture and rural development 210 6.39 2.17 207 6.60 2.17 Trade and exports 158 6.43 2.12 171 6.51 2.07 Natural resource management* 187 6.20 2.22 209 6.64 2.26 Climate change* 183 6.14 2.05 220 6.81 2.30 Poverty reduction 196 6.37 2.33 224 6.39 2.25 Anti-corruption 165 5.66 2.44 181 5.59 2.67 Economic growth 189 6.72 2.01 223 6.73 2.08 Disaster risk management 168 6.24 2.37 198 6.66 2.28 Equality of opportunity 173 6.03 2.40 201 6.33 2.37 Digital developmentiii 179 6.60 2.12 *Significantly different between FY2018 and FY2021 i In FY18, this option was “Social protection” ii In FY18, this option was “Education and skills development” iii Only FY21 questionnaire had this response option iv In FY18, this option was “Infrastructure – Transport” 88 World Bank Group Country Opinion Survey 2021: India E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2018 FY 2021 Weekly 6.4% 8.4% Monthly 23.4% 18.4% A few times a year 46.1% 48.2% Rarely 17.4% 16.6% Never 6.7% 8.4% In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2018 FY 2021 N Mean SD N Mean SD Are timely 222 6.70 2.04 294 6.72 2.03 Include appropriate level of stakeholder involvement during 226 6.33 2.02 271 6.55 2.15 preparation Lead to practical solutions 231 6.27 1.99 280 6.41 2.07 Are accessible (well written and easy to understand) 242 6.87 2.14 292 7.10 2.04 Are source of relevant information on global good practices 225 7.31 1.74 295 7.26 1.92 Are adequately disseminated* 223 6.13 2.06 286 6.64 2.12 Are translated enough into local language* 187 5.18 2.60 228 5.83 2.49 Are adaptable to India’s specific development challenges and 230 6.25 2.07 284 6.60 2.16 country circumstances *Significantly different between FY2018 and FY2021 FY 2018 FY 2021 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results 253 6.56 1.91 308 6.66 2.20 in your country? Overall, how would you rate the technical quality of the World Bank 254 7.30 1.71 302 7.28 1.98 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) G. Communication and Information Sharing Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2018 FY 2021 High speed/WiFi 98.9% 98.1% Dial-up 1.1% 1.9% 89 World Bank Group Country Opinion Survey 2021: India Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally collaborate/work with the World Bank Indicator Question Group in your country? Not collaborating with Collaborating with the the WBG WBG To what extent do you trust the World Bank Group to do what is right? 6.49 7.21 Overall the World Bank Group currently plays a relevant role in 6.53 7.37 development in India The World Bank Group’s work is aligned with what I consider the 6.39 7.27 development priorities for India Overall, please rate your impression of the World Bank’s effectiveness in 6.63 7.33 India. Overall, please rate your impression of the IFC’s effectiveness in India. 6.29 6.65 To what extent does the World Bank Group’s work help to achieve 6.50 7.30 development results in India? To what extent does the World Bank Group influence the development 6.30 6.72 agenda in India? Responsiveness to needs 6.21 6.90 Flexibility (in terms of the institution’s products and services) 5.74 6.40 Flexibility (in terms of changing country circumstances) 5.81 6.39 Being inclusive 6.18 6.84 Openness (sharing data and other information) 6.42 7.13 Collaboration with the Government 7.18 7.45 The speed in which it gets things accomplished on the ground 5.84 6.39 Helping to bring discipline/effective supervision to implementation of 6.83 7.10 investment projects Collaboration with civil society 5.51 6.48 Staff accessibility 5.75 7.03 Collaboration with other donors and development partners 6.07 6.80 Collaboration with the private sector 6.20 6.46 Straightforwardness and honesty 6.81 7.39 Treating clients and stakeholders in India with respect 6.77 7.49 Being a long-term partner 7.22 7.58 The World Bank Group takes decisions quickly in India 6.61 6.81 The World Bank Group’s financial instruments meet the needs of India 6.25 6.78 The World Bank Group meets India’s needs for knowledge services 6.55 6.86 How important is the World Bank Group’s global advocacy role in areas 7.29 7.59 such as climate, health, gender, and debt? In India, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to India’s specific 6.42 6.88 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 6.57 6.85 your country? Overall, how would you rate the technical quality of the World Bank 7.05 7.50 Group's knowledge work and activities? Yellow highlight indicates significant difference between Yes and No means. 90 World Bank Group Country Opinion Survey 2021: India Appendix F: India FY21 COS Questionnaire World Bank Group Country Survey FY 2021 – India The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in India or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in India, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in India. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 91 World Bank Group Country Opinion Survey 2021: India SECTION A: OVERALL CONTEXT A1. In the present post-lockdown scenario, would you say that India is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. How has easing of COVID-19 related restrictions impacted economic opportunities for India’s citizens? 1 Beginning to improve 2 Continue to decrease 3 Staying about the same A3. Listed below are a number of development priorities in India. Please identify which of the following you consider the most important development priorities in India. (Choose no more than THREE) 1 Regional integration 15 Climate change (mitigation, adaptation) 2 Food security 16 Poverty reduction 3 Urban development 17 Anti-corruption 4 Energy 18 Digital development Social protection for the poor and vulnerable (e.g., 5 19 Transport (e.g., roads, bridges, transportation) pensions, targeted social assistance) Gender equity (closing the gap between women 6 20 Agriculture and rural development and men, and boys and girls) Private sector development (e.g., development of 7 micro, small and medium enterprises (MSMEs), 21 Trade and exports ease of doing business) 8 Education and skills development 22 Civil service reforms Public sector governance/reform (i.e., government Natural resource management (e.g., environment, 9 effectiveness, public financial management, public 23 water, forests) expenditure, fiscal system reform) 10 Water and sanitation 24 Economic growth 11 Air pollution 25 Disaster risk management 12 Job creation/employment 26 Equality of opportunity (i.e., social inclusion) 13 Health (including health services delivery) 27 Nutrition 14 Financial markets 28 Managing pandemics (e.g., COVID-19) 92 World Bank Group Country Opinion Survey 2021: India SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in India? (Choose no more than THREE) 1 Disaster risk management 14 Air pollution 2 Digital development 15 Financial markets 3 Equality of opportunity (i.e., social inclusion) 16 Job creation/employment 4 Nutrition 17 Health (including health services delivery) Private sector development (e.g., development of Public sector governance/reform (i.e., government 5 micro, small and medium enterprises (MSMEs), 18 effectiveness, public financial management, public ease of doing business) expenditure, fiscal system reform) Gender equity (closing the gap between women 6 Agriculture and rural development 19 and men, and boys and girls) Natural resource management (e.g., environment, Social protection for the poor and vulnerable (e.g., 7 20 water, forests) pensions, targeted social assistance) 8 Civil service reforms 21 Education and skills development 9 Climate change (mitigation, adaptation) 22 Regional integration 10 Transport (e.g., roads, bridges, transportation) 23 Food security 11 Energy 24 Urban development 12 Anti-corruption 25 Trade and exports 13 Economic growth 26 Water and sanitation A5. The COVID-19 pandemic has stressed many aspects of India’s growth and development. In which areas would you like to see the Indian government focus most of its efforts related to the impact of COVID-19 over the next six months to a year? (Choose no more than THREE) 1 Ensuring that girls and women have equal access to job opportunities Improving access to finance for businesses (especially micro, small and medium enterprises (MSMEs) and small 2 businesses) 3 Investing in infrastructure for growth 4 Ensuring that girls and women have equal access to health care/health services 5 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens 6 Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved 7 Education 8 Healthcare services in rural and urban areas 9 Economic growth 10 Social protection for the poor and vulnerable (strengthening the social safety net, social assistance) 11 Nutrition/food security 12 Public service delivery (strengthening policies, institutions to deliver public services) 13 Ensuring sustainable business growth and job creation 14 Other (please specify): ________________________________________ 93 World Bank Group Country Opinion Survey 2021: India SECTION A: OVERALL CONTEXT A6. When economic and/or social reform efforts fail or are slow to take place in India, which of the following would you attribute this to? (Choose no more than TWO) 1 Pressure from outside interest groups (e.g., private sector, unions) 2 Reforms are not well thought out in light of country challenges 3 Corruption 4 Inadequate level of private sector participation 5 Political pressures and obstacles 6 Inadequate level of citizen/civil society participation 7 Inadequate level of government accountability 8 Inadequate level of capacity in the government 9 Other (please specify): ________________________________________ A7. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national government 1 2 3 4 5 6 7 8 9 10  2 The state/provincial government 1 2 3 4 5 6 7 8 9 10  3 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  4 The World Bank Group 1 2 3 4 5 6 7 8 9 10  5 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  6 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10  7 The World Health Organization (WHO) 1 2 3 4 5 6 7 8 9 10  8 Regional development banks (e.g., AIIB, NDB, ADB) 1 2 3 4 5 6 7 8 9 10  9 The Reserve Bank of India 1 2 3 4 5 6 7 8 9 10  10 International private sector 1 2 3 4 5 6 7 8 9 10  11 Domestic private sector 1 2 3 4 5 6 7 8 9 10  12 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  13 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  14 Youth organizations 1 2 3 4 5 6 7 8 9 10  15 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence (e.g., 16 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 17 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other web- 18 1 2 3 4 5 6 7 8 9 10  based news and information sources) 94 World Bank Group Country Opinion Survey 2021: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in India? Not familiar Extremely at all familiar 1 The World Bank (IBRD/IDA) 1 2 3 4 5 6 7 8 9 10 The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10 Bank Group’s private sector arm To what extent do you agree/disagree with the following statements about the World Bank Group’s work in India? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in India The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for India B4. Overall, please rate your impression of the effectiveness of these organizations in India. Not effective Very Don't at all effective know 1 The World Bank (IBRD/IDA) 1 2 3 4 5 6 7 8 9 10  The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10  Bank Group’s private sector arm B5. To what extent does the World Bank Group’s work help to achieve development results in India? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in India? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in India? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 95 World Bank Group Country Opinion Survey 2021: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in India, which activity do you VALUE the most? (Choose no more than TWO) 1 Implementation support and project monitoring 2 Mobilizing third party financial resources 3 Donor coordination 4 Reimbursable Advisory Services (RAS) 5 Bringing together different groups of stakeholders 6 Capacity development related to World Bank Group supported projects 7 Technical assistance for strengthening systems and institutions of service delivery 8 Policy advice, studies, analyses 9 Informal advice that World Bank Group’s staff provides (e.g., just -in-time notes, informal discussions) 10 Advocacy on global issues (e.g., climate resilience, pollution, poverty, debt) 11 Financial resources 12 Data and statistics 13 Promoting knowledge sharing 14 Other (please specify): ________________________ B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in India? (Choose no more than TWO) 1 Arrogant in its approach 2 Inadequate World Bank Group’s staffing in India 3 Inadequate level of real-time advice and guidance 4 Inadequate number of innovative knowledge products and services 5 Inadequate number of innovative financial products and services 6 Not willing to honestly criticize policies and reform efforts in the country 7 Staff too inaccessible 8 Not collaborating enough with private sector 9 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 10 Not aligned with country priorities 11 Not adequately sensitive to political/social realities in India 12 Too influenced by developed countries 13 World Bank Group’s processes too slow and complex (e.g., safeguards, p rocurement) 14 Not adequately flexible in changing country circumstances 15 Not sufficiently focused on sustainable results 16 Not collaborating enough with civil society (e.g., NGOs, CBOs) 17 Not enough public disclosure of its work 18 Other (please specify): __________________________________________________ 19 Don’t know 96 World Bank Group Country Opinion Survey 2021: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in India, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in India? (Choose no more than THREE) Gender equity (closing the gap between women 1 15 Agriculture and rural development and men, and boys and girls) 2 Food security 16 Poverty reduction 3 Urban development 17 Anti-corruption 4 Energy 18 Managing pandemics (e.g., COVID-19) 5 Job creation/employment 19 Equality of opportunity (i.e., social inclusion) 6 Health (including health services delivery) 20 Nutrition 7 Financial markets 21 Digital development Social protection for the poor and vulnerable (e.g., 8 22 Transport (e.g., roads, bridges, transportation) pensions, targeted social assistance) Private sector development (e.g., development of 9 micro, small and medium enterprises (MSMEs), 23 Trade and exports ease of doing business) 10 Education and skills development 24 Civil service reforms Public sector governance/reform (i.e., government Natural resource management (e.g., environment, 11 effectiveness, public financial management, public 25 water, forests) expenditure, fiscal system reform) 12 Regional integration 26 Climate change (mitigation, adaptation) 13 Water and sanitation 27 Economic growth 14 Air pollution 28 Disaster risk management B11. The COVID-19 pandemic has stressed many aspects of India’s growth and development. Which areas do you identify as most important for the World Bank Group to focus its efforts and support related to the impact of COVID-19 in India over the next six months to a year? (Choose no more than THREE) 1 Public service delivery (strengthening policies, institutions to deliver public services) 2 Ensuring sustainable business growth and job creation 3 Healthcare services in rural and urban areas 4 Ensuring that girls and women have equal access to job opportunities Improving access to finance for businesses (especially micro, small and medium enterprises (MSMEs) and small 5 businesses) 6 Investing in infrastructure for growth 7 Education 8 Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved 9 Supporting efforts that can help counter misinformation about vaccines 10 Economic growth 11 Social protection for the poor and vulnerable (strengthening the social safety net, social assistance) 12 Nutrition/food security 13 Ensuring that girls and women have equal access to health care/health services 14 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens 15 Other (please specify): ________________________________________ 97 World Bank Group Country Opinion Survey 2021: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. What do you immediately think of when you hear about the IFC? (Choose no more than THREE) 1 Development institution 9 Impact Investor 2 Investment Bank 10 Venture Capital 3 Asset Manager 11 Innovation and Entrepreneurship 4 Multi-lateral financial institution 12 Public-private partnerships 5 Private Sector Solutions 13 None of these 6 World Bank 14 Other (please specify): ____________________ 7 Financial Advisory Solutions 15 Do not have enough information to say 8 Thought leader 98 World Bank Group Country Opinion Survey 2021: India SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help India solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? To no degree To a very significant Don't at all degree know C2 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and C3 1 2 3 4 5 6 7 8 9 10  services) C4 Flexibility (in terms of changing country circumstances) 1 2 3 4 5 6 7 8 9 10  C5 Being inclusive 1 2 3 4 5 6 7 8 9 10  C6 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  C7 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on the C8 1 2 3 4 5 6 7 8 9 10  ground Helping to bring discipline/effective supervision to C9 1 2 3 4 5 6 7 8 9 10  implementation of investment projects C10 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  C11 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development C12 1 2 3 4 5 6 7 8 9 10  partners C13 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C14 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  C15 Treating clients and stakeholders in India with respect 1 2 3 4 5 6 7 8 9 10  C16 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  C17 Acting with compassion and empathy 1 2 3 4 5 6 7 8 9 10  Insisting on accountability through its lending (e.g., C18 1 2 3 4 5 6 7 8 9 10  performance-based financing/resources tied to results) C19 Measuring results effectively 1 2 3 4 5 6 7 8 9 10  99 World Bank Group Country Opinion Survey 2021: India SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The quantum of World Bank Group lending is adequate C20 1 2 3 4 5 6 7 8 9 10  for India’s needs C21 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank Group effectively monitors and C22 1 2 3 4 5 6 7 8 9 10  evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are C23 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank Group’s Environmental and Social C24 1 2 3 4 5 6 7 8 9 10  Framework requirements are reasonable The World Bank Group’s conditions on its lending are C25 1 2 3 4 5 6 7 8 9 10  reasonable C26 The World Bank Group takes decisions quickly in India 1 2 3 4 5 6 7 8 9 10  Working with the World Bank Group increases India’s C27 1 2 3 4 5 6 7 8 9 10  institutional capacity To what extent do you agree/disagree with the following statements about the World Bank Group in India? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust C28 1 2 3 4 5 6 7 8 9 10  Funds, Program-for-Results, etc.) meet the needs of India The World Bank Group meets India’s needs for C29 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C30. To what extent do you believe that India received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 100 World Bank Group Country Opinion Survey 2021: India SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C31. The World Bank Group has provided real time advice, guidance, and financial support to the Government of India for the COVID-19 response. To what extent do you believe that the World Bank Group’s support throughout this crisis was … To no degree To a very significant Don't at all degree know 1 Timely 1 2 3 4 5 6 7 8 9 10  2 Effective 1 2 3 4 5 6 7 8 9 10  3 Useful 1 2 3 4 5 6 7 8 9 10  4 Adequate in terms of the scale of financing 1 2 3 4 5 6 7 8 9 10  C32. How important is the World Bank Group’s global advocacy role in areas such as climate, health, gender, and debt? 1 2 3 4 5 6 7 8 9 10  Not important Very important Don't know at all 101 World Bank Group Country Opinion Survey 2021: India SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in India? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection for the poor and vulnerable (e.g., 1 1 2 3 4 5 6 7 8 9 10  pensions, targeted social assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy: Distribution sector reforms 1 2 3 4 5 6 7 8 9 10  10 Renewable energy 1 2 3 4 5 6 7 8 9 10  11 Water and sanitation 1 2 3 4 5 6 7 8 9 10  12 Air pollution 1 2 3 4 5 6 7 8 9 10  13 Job creation/employment 1 2 3 4 5 6 7 8 9 10  14 Health 1 2 3 4 5 6 7 8 9 10  15 Nutrition 1 2 3 4 5 6 7 8 9 10  16 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  17 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  18 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., environment, 19 1 2 3 4 5 6 7 8 9 10  water, forests) 20 Climate change (mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti-corruption 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Digital development 1 2 3 4 5 6 7 8 9 10  102 World Bank Group Country Opinion Survey 2021: India SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D2. The World Bank Group has provided fast track support to India related to the outbreak of COVID- 19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: Not effective Very Don't N/A at all effective know 1 Supporting health interventions for saving lives 1 2 3 4 5 6 7 8 9 10   Social protection for poor in rural and urban 2 1 2 3 4 5 6 7 8 9 10   areas (social assistance/social safety nets) Ensuring sustainable business growth and job 3 1 2 3 4 5 6 7 8 9 10   creation for the MSME sector Strengthening policies, institutions and 4 1 2 3 4 5 6 7 8 9 10   investments for rebuilding better Macroeconomic stability and transparent debt 5 1 2 3 4 5 6 7 8 9 10   management 103 World Bank Group Country Opinion Survey 2021: India SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES ( i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  E5 Are accessible (well written and easy to understand) 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E6 1 2 3 4 5 6 7 8 9 10  practices E7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to India’s specific development E9 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 104 World Bank Group Country Opinion Survey 2021: India SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN INDIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in India? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on India’s economy 2 Reduce the complexity of obtaining World Bank Group financing 3 Offer more real-time advice and guidance 4 Increase availability of Reimbursable Advisory Services (RAS) 5 Help to bring discipline/effective supervision to implementation of World Bank Group projects 6 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 7 Offer more innovative financial products and services 8 Engage more effectively with private sector 9 Engage more effectively with civil society (e.g., NGOs, CBOs) 10 Increase the level of capacity development in the country 11 Engage more directly with beneficiaries 12 Offer more timely and innovative knowledge products and services 13 Collaborate more effectively with Government clients (e.g., national, state, local) 14 Work faster 15 Other (please specify): ______________________________________________ F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 Private sector 2 Parliament 8 Local government 3 Foundations 9 Donor community 4 Media 10 NGOs/Community Based Organizations 5 Beneficiaries 11 Other (please specify): _____________________ 6 Youth/university groups 12 Don’t know 105 World Bank Group Country Opinion Survey 2021: India SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in India? 1 Rarely 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in India? (Choose no more than TWO) 1 Radio 5 Websites 2 Magazines 6 Blogs 3 Newspapers (local and international) 7 Social media (e.g., Facebook, Twitter, Instagram, YouTube) 4 Television (Indian and international) 8 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than THREE) World Bank Group’s publications and other Direct contact with World Bank Group through virtual 1 5 written materials platforms (i.e., Webex, Zoom meetings, etc.) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s 7 Webinars or online events hosted by the World Bank 3 webinars/workshops/conferences Group Social media (e.g., blogs, Facebook, Twitter, 4 8 Interviews and press conferences for the India’s media YouTube) G4. The World Bank Group has provided support of $2.75 billion to India to combat the COVID-19 pandemic. If you are aware of this support, what was the source of your information? (Select ALL that apply) 1 Newspapers 2 TV channels 3 Press releases 4 Social media (e.g., Facebook, Twitter) 5 e-Newsletters from the World Bank Group 6 World Bank Group India website 7 Other (please specify): ____________________ 8 I am not aware of this support G5. How would you rate the information provided by the World Bank Group on the COVID-19 related support through info notes, press releases, social media channels, and videos? 1 2 3 4 5 6 7 8 9 10  Not informative Did not receive Very informative at all information 106 World Bank Group Country Opinion Survey 2021: India SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed/WiFi 2 Dial-up G7. What do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 Phone 2 Tablet 3 Computer/laptop 4 I never visit the WBG websites G8. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     107 World Bank Group Country Opinion Survey 2021: India SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) Multilateral Agency (e.g., UN, regional 1 Office of the President, Prime Minister 10 development bank) 2 Office of Minister 11 Private Sector Organization 3 Office of Parliamentarian 12 Financial Sector/Private Bank Employee of Ministry, Ministerial Department, Private Foundation (e.g., Bill & Melinda Gates 4 13 Implementation Agency Foundation, Rockefeller Foundation) Project Management Unit (PMU) overseeing implementation of WBG project/ 5 14 NGO/Community Based Organization Consultant/Contractor working on WBG supported project/program 6 Local Government Office or Staff 15 Youth Group Independent Government Institution (i.e., regulatory 7 16 Academia/Research Institute/Think Tank agency, central bank/oversight institution) 8 State-Owned Enterprise 17 Media (press, radio, TV, web, etc.) 9 Bilateral Agency (e.g., embassy, diplomatic, military) 18 Other (please specify): _____________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in India? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 108 World Bank Group Country Opinion Survey 2021: India SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in India? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male 3 Third gender 4 Other: ____________________ 5 Prefer not to say H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Central India 2 East India 3 North India 4 Northeast India 5 South India 6 Western India Thank you for completing the survey! 109