World Bank Group Country Opinion Survey 2018: Eswatini FY 2018 Eswatini Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2019 World Bank Group Country Opinion Survey 2018: Eswatini Acknowledgements The Eswatini Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from Eswatini country team and the independent fielding agency Hugh Business Consult. In particular, PORG is grateful for the support from Nonhlahla Memorial Zindela (Senior Operations Officer) who coordinated the survey related activities from Mbabane, Eswatini. 1 World Bank Group Country Opinion Survey 2018: Eswatini Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Eswatini ....................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Effectiveness................................................................18 VII. How the World Bank Group Operates .......................................21 VIII. World Bank Group’s Knowledge and Instruments .....................26 IX. The Future Role of the World Bank Group in Eswatini...............30 X. Communication and Outreach ..................................................34 XI. Appendices ................................................................................38 ESWATINI 2 World Bank Group Country Opinion Survey 2018: Eswatini I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Eswatini perceive the WBG. The survey explored: ▪ General Issues Facing Eswatini ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Eswatini ▪ Communication and Information Sharing ▪ Background Information II. Methodology From February to July 2018, 218 stakeholders of the WBG in Eswatini were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG supported projects/programs; local government; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 160 stakeholders participated in the survey (73% response rate). Respondents either completed questionnaires with a representative from the local fielding agency, or they received the questionnaire via courier or email and returned it accordingly. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 47%, N=142). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 90). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendices A and B for data on all survey questions. Appendices C, D, E, and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2018: Eswatini III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs, and consultants working on WBG projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the office of a minister, office of a parliamentarian, bilateral and multilateral agencies, the media, independent government institutions, academia/research institutes/think tanks, and the judiciary branch were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, private foundations, and trade unions. 4 World Bank Group Country Opinion Survey 2018: Eswatini III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: Eswatini III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from the Manzini Region, Shiselweni Region, and Lubombo Region, they were combined into a single category. Geographic location comparisons can be found in Appendix C (page 80). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: Eswatini III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’18 = 5.5; weighted mean in FY’14 = 6.1)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Eswatini, and significantly, moderately correlated with their ratings of the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 90) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: Eswatini IV. General Issues Facing Eswatini Headed in the Right Direction2 2 Percentages presented in the chart were calculated based on weighted data from FY’14 and FY’18. 8 World Bank Group Country Opinion Survey 2018: Eswatini IV. General Issues Facing Eswatini (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Eswatini were “education” (37%), “public sector governance/reform” (34%), “poverty reduction” (34%), and “health” (28%). ▪ Specialization: Respondents who identified their primary specialization of work as “health, nutrition, and population” (19% of the sample) were significantly more likely to indicate that “health” was the most important development priority in Eswatini compared to the rest of respondents in other areas of work (health specialists = 53%; others = 26%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about the development priorities in the country. 9 World Bank Group Country Opinion Survey 2018: Eswatini IV. General Issues Facing Eswatini (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the biggest contributors to poverty reduction in Eswatini were “economic growth” (41%) and “job creation/employment” (41%). 10 World Bank Group Country Opinion Survey 2018: Eswatini IV. General Issues Facing Eswatini (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that shared prosperity in Eswatini can be best achieved through “better entrepreneurial opportunities” (32%) and “greater voice and participation for citizens to help ensure greater accountability” (30%). 11 World Bank Group Country Opinion Survey 2018: Eswatini V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (35%) and to the “lack of/inadequate levels of capacity in Government” (35%). 12 World Bank Group Country Opinion Survey 2018: Eswatini V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 13 World Bank Group Country Opinion Survey 2018: Eswatini V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in this chart were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2018: Eswatini V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from local government had the highest mean ratings for the aggregated responses to the twenty-six COS indicator questions, whereas respondents from the private sector/financial sector/private banks had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 56). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 7.4) compared to respondents who do not collaborate with the WBG (mean rating = 6.0). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 97). 15 World Bank Group Country Opinion Survey 2018: Eswatini V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Eswatini were its “policy advice, studies, analyses” (48%), “financial resources” (44%), “technical assistance” (42%), and “capacity development” (32%). 16 World Bank Group Country Opinion Survey 2018: Eswatini V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weakness in its work in Eswatini was “not enough public disclosure of its work” (38%). 17 World Bank Group Country Opinion Survey 2018: Eswatini VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 18 World Bank Group Country Opinion Survey 2018: Eswatini VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 39) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 19 World Bank Group Country Opinion Survey 2018: Eswatini VI. Sectoral Effectiveness (continued) Helping the Poorest 20 World Bank Group Country Opinion Survey 2018: Eswatini VII. How the World Bank Group Operates The World Bank Group’s Work in Eswatini: Year Comparison7 The World Bank Group’s Work in Eswatini: Collaboration 7 Means in the chart were calculated based on weighted data. 21 World Bank Group Country Opinion Survey 2018: Eswatini VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2018: Eswatini VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 23 World Bank Group Country Opinion Survey 2018: Eswatini VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2018: Eswatini VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 25 World Bank Group Country Opinion Survey 2018: Eswatini VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities ▪ Stakeholder groups: Respondents from local government and CSOs indicated the most frequent usage of the WBG’s knowledge work and activities (“weekly/monthly”) compared to respondents from other stakeholder groups. 26 World Bank Group Country Opinion Survey 2018: Eswatini VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Eswatini’s Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2018: Eswatini VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2018: Eswatini VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Eswatini’s Needs for Financial Instruments12 (Indicator Question) 12 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2018: Eswatini IX. The Future Role of the WBG in Eswatini Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “reach out more to groups outside of Government” (37%), “collaborate more effectively with Government clients” (28%), “increase the level of capacity development in the country” (26%), and “reduce the complexity of obtaining WBG financing” (25%) to make itself of greater value in Eswatini. 30 World Bank Group Country Opinion Survey 2018: Eswatini IX. The Future Role of the WBG in Eswatini (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should work more with “private sector” (35%), “academia/think tanks/ research institutes” (26%), “NGOs” (24%), and “local government” (24%) to ensure better development results in Eswatini. 31 World Bank Group Country Opinion Survey 2018: Eswatini IX. The Future Role of the WBG in Eswatini (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “public sector governance/reform” (42%), “poverty reduction” (27%), “agricultural development” (25%), “economic growth” (24%), “job creation/employment” (22%), “education” (21%), and “health” (19%). 32 World Bank Group Country Opinion Survey 2018: Eswatini IX. The Future Role of the WBG in Eswatini (continued) Future Combination of the WBG Services ▪ Year comparison: Respondents in the previous FY’14 Country Survey were significantly more likely to indicate that the WBG should offer more “convening services”. This year’s respondents were significantly more likely to indicate that “the combination is appropriate for Eswatini”. 33 World Bank Group Country Opinion Survey 2018: Eswatini X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 56) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Eswatini from “local newspapers” (79%) and “Internet” (36%). 34 World Bank Group Country Opinion Survey 2018: Eswatini X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through “WBG’s seminars/ workshops/conferences” (42%), “WBG’s publications and other written materials” (39%), “WBG’s website” (35%), and “e-Newsletters” (32%). 35 World Bank Group Country Opinion Survey 2018: Eswatini X. Communication and Outreach (continued) Access to the Internet ▪ 81 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. The WBG Website Usage13 13 Percentages presented in this chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2018: Eswatini X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Frequency Visiting WBG Websites and Social Media 37 World Bank Group Country Opinion Survey 2018: Eswatini XI. Appendices A. Responses to All Questions across All Respondents...................... 39 B. Responses to All Questions by Stakeholder Groups ...................... 56 C. Responses to Indicator Questions by Geographic Location .......... 80 D. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 83 E. Responses to Select Questions by Year......................................... 90 F. Indicator Questions as a Function of Exposure to the WBG .......... 97 G. Eswatini FY 2018 COS Questionnaire ............................................ 98 ESWATINI 38 World Bank Group Country Opinion Survey 2018: Eswatini Appendix A: Responses to All Questions across All Respondents (N=160) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Eswatini Percentage of Respondents 1. In general, would you say that Eswatini is headed in ... ? (N=146) The right direction 41.8% The wrong direction 25.3% Not sure 32.9% 39 World Bank Group Country Opinion Survey 2018: Eswatini A. General Issues Facing Eswatini (continued) 2. Listed below are a number of development priorities in Eswatini. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Eswatini. (Choose no more than THREE) (Responses Combined; N=154) Health 33.8% Economic growth 33.1% Job creation/employment 32.5% Education 27.3% Public sector governance/reform (i.e., government effectiveness, public financial 20.1% management, public expenditure, fiscal system reform) Poverty reduction 18.8% Water and sanitation 18.2% Agriculture and rural development 16.2% Food security 14.3% Energy 12.3% Disease (i.e., HIV/AIDS and TB) 11.0% Anti corruption 9.1% Transport (e.g., roads, bridges, transportation) 7.8% Private sector development 5.2% Social protection (e.g., pensions, targeted social assistance) 4.5% Trade and exports 4.5% Information and communications technology 3.9% Urban development 3.2% Natural resource management (renewable and non-renewable) 3.2% Financial markets 2.6% Gender equity 2.6% Equality of opportunity (i.e., social inclusion) 2.6% Judiciary reform 1.9% Disaster risk management 1.9% Pollution 1.3% Crime and violence 0.6% Climate change (e.g., mitigation, adaptation) 0.6% Global/regional integration 0.0% 40 World Bank Group Country Opinion Survey 2018: Eswatini A. General Issues Facing Eswatini (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Eswatini? (Choose no more than THREE) (Responses Combined; N=154) Job creation/employment 53.2% Economic growth 50.0% Agriculture and rural development 44.2% Education 22.7% Public sector governance/reform (i.e., government effectiveness, public financial 20.8% management, public expenditure, fiscal system reform) Food security 14.9% Health 14.3% Anti corruption 11.7% Equality of opportunity (i.e., social inclusion) 9.7% Trade and exports 9.7% Private sector development 7.1% Disease (i.e., HIV/AIDS and TB) 5.8% Social protection (e.g., pensions, targeted social assistance) 5.8% Water and sanitation 5.8% Information and communications technology 4.5% Transport (e.g., roads, bridges, transportation) 2.6% Gender equity 2.6% Energy 1.9% Financial markets 1.9% Urban development 1.9% Natural resource management (renewable and non-renewable) 1.3% Disaster risk management 0.6% Crime and violence 0.6% Climate change (e.g., mitigation, adaptation) 0.6% Judiciary reform 0.6% Pollution 0.0% Global/regional integration 0.0% 41 World Bank Group Country Opinion Survey 2018: Eswatini A. General Issues Facing Eswatini (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Eswatini? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=145) Better entrepreneurial opportunities (i.e., to start small and medium sized 40.0% businesses) Education and training that better ensure job opportunity 29.7% Consistent economic growth 23.4% Greater access to health and nutrition for citizens 20.0% Better opportunity for the poor who live in rural areas 17.9% Better employment opportunities for young people 16.6% Greater voice and participation for citizens to help ensure greater accountability 13.8% Greater access to micro-finance for the poor 10.3% More reliable social safety net 7.6% A growing middle class 6.9% Better employment opportunities for women 3.4% Better quality public services 2.8% Better opportunity for the poor who live in urban areas 1.4% Other 1.4% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Eswatini? Percentage of Respondents (Select only ONE response) (N=156) A very big problem 71.8% A moderately big problem 23.7% A small problem 1.9% Not a problem at all 0.6% Don't know 1.9% 6. In your view, is climate change a very serious problem, somewhat serious, Percentage of Respondents not too serious, or not a problem in your country? (Select only ONE response) (N=157) A very serious problem 66.9% A somewhat serious problem 26.1% Not too serious problem 4.5% Not a problem 0.6% Don't know 1.9% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not Percentage of Respondents an important development priority in Eswatini? (Select only ONE response) (N=157) A very important development priority 84.1% A moderately important development priority 10.2% A slightly important development priority 5.1% Not an important development priority 0.0% Don't know 0.6% 42 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Eswatini? 157 n/a 5.66 2.78 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 130 27 6.80 2.24 in Eswatini. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Eswatini solve its most complicated 112 44 6.78 2.29 development challenges? (1-To no degree at all, 10-To a very significant degree) 43 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Eswatini, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Eswatini? (Choose no more than THREE) (Responses Combined; N=159) Job creation/employment 32.7% Education 30.2% Economic growth 28.9% Agriculture and rural development 27.0% Public sector governance/reform (i.e., government effectiveness, public financial 23.9% management, public expenditure, fiscal system reform) Health 23.3% Poverty reduction 20.8% Social protection (e.g., pensions, targeted social assistance) 13.8% Anti corruption 11.3% Private sector development 10.1% Food security 9.4% Energy 8.8% Trade and exports 8.2% Water and sanitation 7.5% Transport (e.g., roads, bridges, transportation) 5.7% Equality of opportunity (i.e., social inclusion) 5.7% Information and communications technology 4.4% Urban development 3.8% Financial markets 2.5% Natural resource management (renewable and non-renewable) 2.5% Gender equity 1.9% Climate change (e.g., mitigation, adaptation) 1.9% Disease (i.e., HIV/AIDS and TB) 1.9% Judiciary reform 1.3% Disaster risk management 1.3% Global/regional integration 0.0% Pollution 0.0% Crime and violence 0.0% 44 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) Percentage of Respondents (N=118) 5. When thinking about the World Bank Group’s role, which Second activity do you believe is of greatest VALUE and which Greatest Greatest activity is of second greatest value in Eswatini? Value Value Combined Financial resources 34.2% 19.5% 53.7% Capacity development related to World Bank Group 20.2% 19.5% 39.7% supported projects Policy advice, studies, analyses 15.8% 9.3% 25.1% Implementation support 9.6% 11.0% 20.7% Bringing together different groups of stakeholders 7.0% 5.9% 12.9% Mobilizing third party financial resources 1.8% 11.0% 12.8% Donor coordination 1.8% 9.3% 11.1% Stand-alone technical assistance (system oriented) 5.3% 5.1% 10.3% Promoting knowledge sharing 1.8% 5.9% 7.7% Data and statistics 2.6% 3.4% 6.0% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Eswatini? (Choose no more than TWO) (Responses Combined; N=147) World Bank Group’s processes too complex 19.0% Too influenced by developed countries 19.0% Not enough public disclosure of its work 17.7% Don’t know 17.7% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 16.3% policies and procedures) Not willing to honestly criticize policies and reform efforts in the country 15.6% Not adequately sensitive to political/social realities in Eswatini 12.9% Not collaborating enough with stakeholders outside the Government 12.9% Staff too inaccessible 7.5% Its advice and strategies do not lend themselves to practical problem solving 6.1% Not aligned with country priorities 4.8% Not aligned with other donors’ work 4.1% The credibility of its knowledge/data 3.4% Not exploring alternative policy options 3.4% Other 3.4% Arrogant in its approach 2.7% Not client focused 1.4% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Eswatini? (Select only ONE response) (N=156) To a fully sufficient degree 12.2% To a somewhat sufficient degree 41.7% To a somewhat insufficient degree 16.0% To a very insufficient degree 5.1% Don’t know 25.0% 45 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Eswatini Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 63 75 7.73 2.07 2. Trust funds and grants 53 78 7.00 2.31 3. Guarantees 32 94 6.59 2.08 4. IFC Investment Services 25 101 6.04 2.32 5. IFC Advisory Services 31 97 6.52 2.31 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=157) Local government 33.8% NGOs/Community Based Organizations 30.6% Youth/university groups 28.0% Academia/think tanks/research institutes 28.0% Beneficiaries 20.4% Private sector 17.8% Parliament 12.1% Donor community 8.9% Media 5.1% Don’t know 3.2% Other 1.9% Foundations 1.3% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Eswatini? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 124 23 7.51 1.99 in Eswatini* 11. The World Bank Group’s work is aligned with what I consider the 116 29 7.30 2.07 development priorities for Eswatini* 46 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Eswatini, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 104 43 6.86 2.04 13. Flexibility (in terms of the institution’s products and services)* 94 54 6.27 2.30 14. Flexibility (in terms of changing country circumstances)* 101 43 6.03 2.41 15. Being inclusive* 99 46 6.41 2.14 16. Openness (sharing data and other information)* 112 31 6.97 2.47 17. Collaboration with the Government* 123 22 7.77 1.98 18. The speed in which it gets things accomplished on the ground* 112 33 6.58 2.16 19. Helping to bring discipline/effective supervision to implementation of 108 39 7.04 2.25 investment projects* 20. Collaboration with civil society* 84 60 5.82 2.70 21. Staff accessibility* 96 49 6.57 2.64 22. Collaboration with other donors and development partners* 92 54 6.78 2.52 23. Collaboration with the private sector* 85 62 5.88 2.42 24. Straightforwardness and honesty* 97 48 7.29 2.31 25. Treating clients and stakeholders in Eswatini with respect* 107 40 7.76 2.08 26. Being a long-term partner* 116 31 7.88 2.36 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=141) The World Bank Group is not sensitive enough to political/social realities on the 25.5% ground Political pressures and obstacles 25.5% There is not an adequate level of citizen/civil society participation 24.1% Lack of/inadequate levels of capacity in Government 22.0% Poor coordination within the Government 20.6% The Government works inefficiently 17.7% Reforms are not well thought out in light of country challenges 13.5% Poor donor coordination 9.9% The World Bank Group does not do adequate follow through/follow-up 9.2% Poor coordination within the World Bank Group 7.1% Other 6.4% The World Bank Group works too slowly 3.5% 47 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Effectiveness involved in the following areas of development in Eswatini? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 133 8 7.44 2.75 2. Gender equity 135 8 7.34 2.57 3. Private sector development 133 10 7.92 2.34 4. Education 137 3 9.07 1.52 5. Public sector governance/reform (i.e., government effectiveness, public 137 5 8.49 2.08 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 129 11 7.67 2.29 7. Food security 140 3 8.46 2.03 8. Urban development 138 6 7.74 2.21 9. Energy 129 9 8.22 2.02 10. Water and sanitation 136 5 8.62 1.85 11. Pollution 134 8 7.31 2.57 12. Job creation/employment 141 3 8.67 2.20 13. Health 139 1 8.96 1.85 14. Financial markets 132 12 7.77 2.34 15. Transport (e.g., roads, bridges, transportation) 138 2 7.82 2.31 16. Agriculture and rural development 140 3 8.60 1.96 17. Trade and exports 135 7 7.54 2.46 18. Crime and violence 132 8 6.50 2.85 19. Natural resource management (renewable and non-renewable) 137 5 7.32 2.75 20. Climate change (e.g., mitigation, adaptation) 138 4 7.67 2.55 21. Poverty reduction 140 2 9.06 1.78 22. Anti corruption 137 5 8.04 2.49 23. Judiciary reform 130 8 7.38 2.62 24. Economic growth 140 2 9.04 1.57 25. Disaster risk management 137 6 7.77 2.28 26. Equality of opportunity (i.e., social inclusion) 136 5 8.13 2.15 27. Disease (i.e., HIV/AIDS and TB) 140 3 8.44 2.35 28. Information and communications technology 138 5 8.20 2.11 48 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Eswatini? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 45 100 6.44 2.26 2. Private sector development 52 87 6.27 2.21 3. Education 79 61 7.71 2.25 4. Public sector governance/reform (i.e., government effectiveness, public 90 52 7.04 2.56 financial management, public expenditure, fiscal system reform) 5. Global/regional integration 61 80 6.92 2.35 6. Food security 54 83 6.57 2.55 7. Urban development 76 66 7.78 1.81 8. Energy 51 90 6.49 2.25 9. Water and sanitation 61 80 6.85 2.11 10. Pollution 42 96 5.52 2.66 11. Job creation/employment 62 79 6.11 2.59 12. Health 99 42 8.18 1.96 13. Financial markets 42 97 6.43 2.52 14. Transport (e.g., roads, bridges, transportation) 61 76 6.79 2.66 15. Agriculture and rural development 56 83 6.59 2.59 16. Trade and exports 48 92 6.79 2.48 17. Natural resource management (renewable and non-renewable) 43 98 5.95 2.69 18. Climate change (e.g., mitigation, adaptation) 50 86 6.04 2.63 19. Poverty reduction 75 62 7.11 2.14 20. Anti corruption 45 94 5.87 2.80 21. Judiciary reform 43 98 5.56 2.78 22. Economic growth 76 63 6.91 2.40 23. Disaster risk management 51 87 6.61 2.62 24. Equality of opportunity (i.e., social inclusion) 57 82 6.84 2.48 25. Disease (i.e., HIV/AIDS and TB) 85 56 8.47 1.91 26. Information and communications technology 45 96 6.44 2.57 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Eswatini? (1-To no degree at all, 10-To a very significant 112 39 7.46 1.90 degree) To what extent do you agree with the following statements about the World Bank Group in Eswatini? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 105 46 7.16 2.10 needs of Eswatini* 5. The World Bank Group meets Eswatini’s needs for knowledge services (e.g., 107 40 7.04 2.30 research, analysis, data, technical assistance)* 49 World Bank Group Country Opinion Survey 2018: Eswatini D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=147) Weekly 6.1% Monthly 14.3% A few times a year 29.3% Rarely 23.8% Never 26.5% In Eswatini, to what extent do you believe that the World Bank G roup’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 92 50 6.57 2.01 3. Include appropriate level of stakeholder involvement during preparation 95 48 7.01 1.99 4. Lead to practical solutions 96 48 7.03 2.08 5. Are accessible (well written and easy to understand) 97 46 6.62 2.23 6. Are source of relevant information on global good practices 96 47 7.51 1.99 7. Are relevant to country challenges 105 40 6.96 2.16 8. Are adequately disseminated 96 48 6.11 2.35 9. Are translated enough into local language 87 56 4.87 2.87 10. Are adaptable to Eswatini’s specific development challenges and country 97 46 6.48 2.21 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 117 33 7.26 1.88 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 111 37 7.67 1.78 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 81 68 6.80 2.31 2. The World Bank Group effectively monitors and evaluates the projects and 108 42 7.97 1.94 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 92 59 6.89 2.31 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 80 69 7.37 2.13 5. The World Bank Group’s conditions on its lending are reasonable 84 64 6.90 2.24 6. The World Bank Group takes decisions quickly in Eswatini* 85 63 6.65 2.18 7. Working with the World Bank Group increases Eswatini’s institutional 105 45 7.95 1.91 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 83 67 7.24 2.17 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 103 48 7.81 1.93 supervision of projects) 50 World Bank Group Country Opinion Survey 2018: Eswatini E. Working with the World Bank Group (continued) WBG Promoting PPP in Eswatini N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Eswatini? (1-To no 97 56 6.57 2.22 degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Eswatini? (1-To no degree at all, 10-To a very 88 63 7.11 2.09 significant degree) F. The Future Role of the World Bank Group in Eswatini 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Eswatini? (Choose no more than TWO) (Responses Combined; N=147) Increase the level of capacity development in the country 33.3% Reach out more to groups outside of Government 32.0% Reduce the complexity of obtaining World Bank Group financing 25.9% Collaborate more effectively with Government clients (e.g., national, state, local) 24.5% Help to bring discipline/effective supervision to implementation of investment 19.0% projects Offer more innovative financial products 16.3% Provide more adequate data/knowledge/statistics/figures on Eswatini’s economy 12.9% Improve the quality of its experts as related to Eswatini’s specific challenges 8.2% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.1% timeliness, other terms) Offer more innovative knowledge services 4.8% Work faster 4.8% Ensure greater selectivity in its work 2.7% Other 1.4% 2. When considering the combination of services that the World Bank Group offers in Eswatini, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Eswatini? (Select only ONE response) (N=146) Financial services 40.4% Knowledge products 17.8% Convening services 2.1% None of the above 1.4% The combination is appropriate for Eswatini 28.1% Don’t know 10.3% 51 World Bank Group Country Opinion Survey 2018: Eswatini G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Eswatini? (Choose no more than TWO) (Responses Combined; N=152) Local newspapers 67.1% Local radio 32.2% Internet 32.2% Periodicals 11.8% International television 11.8% Local television 9.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 8.6% International newspapers 7.9% Other 5.3% International radio 1.3% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=151) World Bank Group’s publications and other written materials 36.4% World Bank Group’s website 35.1% World Bank Group’s seminars/workshops/conferences 34.4% e-Newsletters 33.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 17.9% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 17.2% Mobile phones 11.9% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession Percentage of Respondents that is not on a list of exceptions? (N=144) Yes 13.2% No 86.8% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=147) Yes 81.0% No 19.0% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=146) Yes 60.3% No 39.7% 6. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents blogs, Facebook, Twitter, YouTube, and Flickr)? (N=147) Yes 9.5% No 90.5% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=130) High speed/WiFi 90.8% Dial-up 9.2% 52 World Bank Group Country Opinion Survey 2018: Eswatini G. Communication and Information Sharing (continued) 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=149) Weekly 4.7% Monthly 12.8% A few times a year 32.9% Rarely 24.8% Never 24.8% Please rate how much you agree with the following statements. (1-Strongly Level of Agreement disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate. (Only answer if you 80 6 7.56 2.10 have used a World Bank Group website) 10. I find the information on the World Bank Group’s websites useful. (Only 81 4 7.90 1.77 answer if you have used a World Bank Group website) 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 43 97 6.40 2.42 institution 12. When I need information from the World Bank Group I know how to find it 89 51 6.70 2.93 (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and 64 76 7.05 2.60 inquiries H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=150) Employee of a Ministry, Ministerial Department or Implementation Agency 40.7% Local Government Office or Staff 12.7% Private Sector Organization 9.3% NGO/Community Based Organization 9.3% Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported 5.3% project/program Other 4.7% Academia/Research Institute/Think Tank 3.3% Media (press, radio, TV, web, etc.) 2.7% Youth Group 2.7% Office of Minister 2.0% Bilateral/Multilateral Agency 2.0% Office of Parliamentarian 1.3% Independent Government Institution (i.e., Regulatory Agency, Central 1.3% Bank/oversight institution) Judiciary Branch 1.3% Financial Sector/Private Bank 0.7% Faith-Based Group 0.7% Office of the President, Prime Minister 0.0% Private Foundation 0.0% Trade Union 0.0% 53 World Bank Group Country Opinion Survey 2018: Eswatini H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=147) Health, nutrition, and population 29.3% Other 14.3% Macroeconomics and fiscal management 12.2% Urban, rural, and social development 9.5% Education 8.2% Governance 6.8% Finance and markets 3.4% Generalist (specialized in multiple sectors) 3.4% Social protection and labor 2.7% Environment and natural resources 2.0% Transport and ICT 2.0% Poverty 2.0% Water 1.4% Agriculture 1.4% Trade and competitiveness 0.7% Gender 0.7% Fragility, conflict and violence 0.0% Public-private partnerships 0.0% Energy and extractives 0.0% Jobs 0.0% Climate Change 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, or MIGA) in your country?* (N=148) Yes 50.7% No 49.3% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Eswatini?* (Select only ONE response) (N=116) The World Bank (IDA) 75.0% The International Finance Corporation (IFC) 4.3% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 20.7% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=124) Yes 16.1% No 83.9% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Eswatini? (Select only ONE response) (N=20) The two institutions work well together 60.0% The way the two institutions work together needs improvement 25.0% The two institutions do not work well together 0.0% Don’t know 15.0% 54 World Bank Group Country Opinion Survey 2018: Eswatini H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Eswatini? (Choose no more than TWO) (Responses Combined; N=127) Collaborate as part of my professional duties 33.9% Use World Bank Group reports/data 28.3% Engage in World Bank Group related/sponsored events/activities 26.8% Use World Bank Group website for information, data, research, etc. 26.0% Observer 25.2% Percentage of Respondents 8. What’s your gender? (N=151) Female 43.0% Male 57.0% Percentage of Respondents 9. Which best represents your geographic location? (N=150) Hhohho Region 73.3% Manzini Region 18.7% Shiselweni Region 4.7% Lubombo Region 3.3% 55 World Bank Group Country Opinion Survey 2018: Eswatini Appendix B: Responses to All Questions by Stakeholder Groups14 Employee of a Ministry/PMU/Consultant on WBG Project N=69 Local Government N=19 Private Sector/Financial Sector/Private Bank N=15 CSO N=19 Other N=28 A. General Issues facing Eswatini In general, would you say that Eswatini is headed in ... ? Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other The right direction 41.4% 55.6% 13.3% 47.4% 51.9% The wrong direction 25.9% 27.8% 33.3% 21.1% 25.9% Not sure 32.8% 16.7% 53.3% 31.6% 22.2% 14 Only 150 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 56 World Bank Group Country Opinion Survey 2018: Eswatini A. General Issues facing Eswatini (continued) Listed below are a number of development priorities in Eswatini. Please identify which of the following you consider the most important development priorities in Eswatini. (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Energy 17.6% 5.9% 26.7% 5.3% 3.7% Water and sanitation 10.3% 23.5% 13.3% 26.3% 29.6% Pollution 0.0% 0.0% 0.0% 0.0% 3.7% Job creation/employment 27.9% 23.5% 33.3% 31.6% 44.4% Health 33.8% 41.2% 13.3% 36.8% 40.7% Financial markets 2.9% 0.0% 6.7% 0.0% 3.7% Social protection 4.4% 5.9% 0.0% 0.0% 7.4% Gender equity 0.0% 5.9% 0.0% 10.5% 3.7% Private sector development 5.9% 5.9% 6.7% 5.3% 3.7% Education 26.5% 41.2% 26.7% 31.6% 25.9% Public sector governance/reform 20.6% 11.8% 20.0% 31.6% 22.2% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% Food security 16.2% 11.8% 6.7% 0.0% 18.5% Urban development 1.5% 5.9% 6.7% 0.0% 3.7% Judiciary reform 2.9% 0.0% 6.7% 0.0% 0.0% Economic growth 39.7% 29.4% 6.7% 36.8% 25.9% Disaster risk management 1.5% 0.0% 0.0% 0.0% 7.4% Equality of opportunity 2.9% 11.8% 0.0% 0.0% 0.0% Disease 5.9% 5.9% 6.7% 10.5% 25.9% Information and communications technology 4.4% 5.9% 13.3% 0.0% 0.0% Transport 7.4% 11.8% 6.7% 21.1% 0.0% Agriculture and rural development* 23.5% 11.8% 33.3% 5.3% 0.0% Trade and exports 4.4% 0.0% 0.0% 10.5% 3.7% Crime and violence 0.0% 0.0% 6.7% 0.0% 0.0% Natural resource management* 1.5% 11.8% 13.3% 0.0% 0.0% Climate change 0.0% 5.9% 0.0% 0.0% 0.0% Poverty reduction 22.1% 17.6% 6.7% 31.6% 11.1% Anti corruption 8.8% 5.9% 20.0% 5.3% 7.4% *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2018: Eswatini A. General Issues facing Eswatini (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Eswatini? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Economic growth 48.5% 55.6% 33.3% 52.6% 61.5% Disaster risk management 0.0% 0.0% 0.0% 0.0% 3.8% Equality of opportunity 14.7% 5.6% 0.0% 15.8% 3.8% Disease 4.4% 11.1% 6.7% 0.0% 7.7% Information and communications technology 4.4% 0.0% 6.7% 5.3% 7.7% Social protection 4.4% 5.6% 13.3% 0.0% 7.7% Agriculture and rural development 39.7% 33.3% 53.3% 47.4% 53.8% Trade and exports 5.9% 0.0% 20.0% 15.8% 15.4% Crime and violence 0.0% 0.0% 0.0% 0.0% 3.8% Climate change 0.0% 5.6% 0.0% 0.0% 0.0% Transport 1.5% 0.0% 0.0% 10.5% 0.0% Energy 2.9% 5.6% 0.0% 0.0% 0.0% Anti corruption* 14.7% 0.0% 0.0% 0.0% 19.2% Judiciary reform 0.0% 0.0% 0.0% 0.0% 3.8% Water and sanitation 4.4% 5.6% 0.0% 10.5% 3.8% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 51.5% 66.7% 60.0% 52.6% 42.3% Health 16.2% 22.2% 6.7% 21.1% 3.8% Financial markets 1.5% 5.6% 0.0% 5.3% 0.0% Public sector governance/reform 26.5% 22.2% 20.0% 10.5% 19.2% Gender equity 2.9% 0.0% 0.0% 5.3% 0.0% Private sector development* 11.8% 0.0% 20.0% 0.0% 0.0% Education 26.5% 22.2% 26.7% 10.5% 26.9% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% Food security 13.2% 16.7% 13.3% 26.3% 11.5% Urban development 0.0% 5.6% 6.7% 0.0% 3.8% Natural resource management 0.0% 0.0% 6.7% 5.3% 0.0% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2018: Eswatini A. General Issues facing Eswatini (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bott om 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Eswatini? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Greater access to health and nutrition for citizens 18.0% 18.8% 13.3% 21.1% 25.9% Better entrepreneurial opportunities 37.7% 31.3% 60.0% 36.8% 40.7% A growing middle class 3.3% 6.3% 13.3% 15.8% 7.4% Better opportunity for the poor who live in rural areas 23.0% 25.0% 0.0% 10.5% 18.5% Better opportunity for the poor who live in urban areas 1.6% 0.0% 0.0% 0.0% 3.7% Consistent economic growth 26.2% 6.3% 6.7% 26.3% 37.0% More reliable social safety net 8.2% 6.3% 13.3% 5.3% 3.7% Greater access to micro-finance for the poor 9.8% 12.5% 13.3% 10.5% 11.1% Greater voice and participation for citizens to help 11.5% 25.0% 13.3% 5.3% 14.8% ensure greater accountability Education and training that better ensure job 32.8% 31.3% 33.3% 31.6% 18.5% opportunity Better quality public services 3.3% 0.0% 0.0% 5.3% 3.7% Better employment opportunities for young people 13.1% 25.0% 26.7% 15.8% 11.1% Better employment opportunities for women 4.9% 0.0% 0.0% 10.5% 0.0% Other 3.3% 0.0% 0.0% 0.0% 0.0% Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Eswatini? (Select only ONE response) Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other A very big problem 78.3% 83.3% 40.0% 68.4% 63.0% A moderately big problem 18.8% 16.7% 60.0% 21.1% 29.6% A small problem 1.4% 0.0% 0.0% 5.3% 3.7% Not a problem at all 0.0% 0.0% 0.0% 5.3% 0.0% Don't know 1.4% 0.0% 0.0% 0.0% 3.7% 59 World Bank Group Country Opinion Survey 2018: Eswatini A. General Issues facing Eswatini (continued) In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other A very serious problem 59.4% 94.4% 80.0% 68.4% 53.6% A somewhat serious problem 30.4% 5.6% 20.0% 26.3% 35.7% Not too serious problem 7.2% 0.0% 0.0% 0.0% 7.1% Not a problem 1.4% 0.0% 0.0% 0.0% 0.0% Don't know 1.4% 0.0% 0.0% 5.3% 3.6% In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Eswatini? (Select only ONE response) Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other A very important development priority 81.2% 77.8% 86.7% 84.2% 89.3% A moderately important development priority 11.6% 16.7% 13.3% 10.5% 3.6% A slightly important development priority 5.8% 5.6% 0.0% 5.3% 7.1% Not an important development priority 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 1.4% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Eswatini?* 69 6.13 2.60 19 6.63 2.48 15 4.27 2.43 18 4.83 2.36 28 4.64 3.39 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Eswatini.* 61 6.98 2.10 17 7.65 1.94 9 5.78 2.49 14 6.86 2.38 21 5.38 2.31 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Eswatini solve its most complicated development 55 6.62 2.38 14 7.93 2.30 7 6.86 1.86 13 5.62 2.53 15 6.80 2.11 challenges? (1-To no degree at all, 10-To a very significant degree) 61 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Eswatini, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Eswatini? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Social protection 15.9% 31.6% 6.7% 5.3% 7.1% Gender equity 1.4% 0.0% 0.0% 10.5% 0.0% Private sector development 8.7% 0.0% 26.7% 5.3% 17.9% Education 37.7% 21.1% 20.0% 42.1% 25.0% Public sector governance/reform 29.0% 15.8% 13.3% 26.3% 25.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% Food security 10.1% 15.8% 0.0% 10.5% 10.7% Urban development 1.4% 10.5% 6.7% 0.0% 3.6% Energy 11.6% 15.8% 13.3% 0.0% 0.0% Water and sanitation 5.8% 10.5% 0.0% 15.8% 3.6% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 24.6% 26.3% 33.3% 36.8% 46.4% Health 29.0% 15.8% 20.0% 36.8% 14.3% Financial markets 5.8% 0.0% 0.0% 0.0% 0.0% Transport 2.9% 10.5% 0.0% 10.5% 7.1% Agriculture and rural development 27.5% 31.6% 33.3% 21.1% 28.6% Trade and exports 4.3% 0.0% 6.7% 21.1% 14.3% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 1.4% 0.0% 13.3% 0.0% 0.0% Climate change 2.9% 5.3% 0.0% 0.0% 0.0% Poverty reduction 20.3% 15.8% 13.3% 26.3% 21.4% Anti corruption* 14.5% 0.0% 33.3% 0.0% 7.1% Judiciary reform 0.0% 0.0% 6.7% 0.0% 0.0% Economic growth 23.2% 42.1% 26.7% 15.8% 42.9% Disaster risk management 1.4% 0.0% 0.0% 0.0% 3.6% Equality of opportunity 5.8% 5.3% 6.7% 5.3% 3.6% Disease 0.0% 5.3% 6.7% 5.3% 0.0% Information and communications technology 4.3% 0.0% 13.3% 0.0% 3.6% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Eswatini? Employee of a Ministry/ Private Sector/ Greatest Value PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Bringing together different groups of stakeholders 4.1% 15.4% 12.5% 12.5% 4.3% Capacity development related to World Bank Group 26.5% 23.1% 12.5% 12.5% 13.0% supported projects Stand-alone technical assistance 4.1% 0.0% 0.0% 12.5% 8.7% Policy advice, studies, analyses 20.4% 7.7% 12.5% 18.8% 13.0% Financial resources 28.6% 38.5% 25.0% 37.5% 39.1% Data and statistics 2.0% 0.0% 12.5% 0.0% 4.3% Promoting knowledge sharing 2.0% 0.0% 0.0% 6.3% 0.0% Implementation support 10.2% 7.7% 25.0% 0.0% 13.0% Mobilizing third party financial resources 2.0% 7.7% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 4.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% Employee of a Ministry/ Private Sector/ 2nd Greatest Value PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Bringing together different groups of stakeholders 2.0% 21.4% 0.0% 6.3% 8.7% Capacity development related to World Bank Group 18.4% 21.4% 37.5% 12.5% 13.0% supported projects Stand-alone technical assistance 4.1% 0.0% 12.5% 6.3% 0.0% Policy advice, studies, analyses 16.3% 0.0% 12.5% 0.0% 8.7% Financial resources 22.4% 14.3% 25.0% 18.8% 17.4% Data and statistics 0.0% 0.0% 0.0% 12.5% 4.3% Promoting knowledge sharing 4.1% 7.1% 0.0% 6.3% 13.0% Implementation support 14.3% 14.3% 0.0% 18.8% 4.3% Mobilizing third party financial resources 12.2% 14.3% 0.0% 12.5% 13.0% Donor coordination 6.1% 7.1% 12.5% 6.3% 17.4% Other 0.0% 0.0% 0.0% 0.0% 0.0% 63 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Eswatini? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Arrogant in its approach 2.9% 0.0% 0.0% 6.7% 4.0% Not client focused 2.9% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 1.5% 5.9% 7.7% 6.7% 4.0% World Bank Group’s processes too complex 20.6% 29.4% 7.7% 20.0% 12.0% Not willing to honestly criticize policies and reform 19.1% 0.0% 23.1% 13.3% 12.0% efforts in the country Staff too inaccessible 7.4% 5.9% 0.0% 20.0% 4.0% World Bank Group’s processes too slow 17.6% 23.5% 23.1% 0.0% 12.0% Not aligned with other donors’ work 5.9% 0.0% 7.7% 6.7% 0.0% Not aligned with country priorities 5.9% 5.9% 0.0% 0.0% 8.0% Not adequately sensitive to political/social realities in 16.2% 0.0% 15.4% 13.3% 4.0% Eswatini Too influenced by developed countries 17.6% 29.4% 30.8% 13.3% 20.0% Not exploring alternative policy options 5.9% 0.0% 7.7% 0.0% 0.0% Not collaborating enough with stakeholders outside the 13.2% 17.6% 7.7% 20.0% 8.0% Government Its advice and strategies do not lend themselves to 8.8% 17.6% 0.0% 0.0% 0.0% practical problem solving Not enough public disclosure of its work* 10.3% 11.8% 46.2% 26.7% 20.0% Other 2.9% 0.0% 0.0% 6.7% 8.0% Don’t know 16.2% 17.6% 7.7% 13.3% 32.0% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Eswatini? (Select only ONE response) Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other To a fully sufficient degree 8.8% 26.3% 0.0% 26.3% 7.4% To a somewhat sufficient degree 47.1% 21.1% 40.0% 36.8% 37.0% To a somewhat insufficient degree 11.8% 36.8% 6.7% 15.8% 22.2% To a very insufficient degree 5.9% 5.3% 6.7% 0.0% 7.4% Don't know 26.5% 10.5% 46.7% 21.1% 25.9% 64 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Eswatini Government’s efforts to reduce poverty? (1-Not effective at all, 10- Very effective) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 25 7.64 2.23 7 9.29 0.95 4 6.50 1.00 7 8.29 1.89 15 7.27 2.19 Trust funds and grants 24 6.63 2.36 6 8.50 1.76 1 5.00 . 6 7.67 1.75 13 6.69 2.66 Guarantees 11 6.27 2.05 2 7.50 2.12 2 6.50 2.12 5 6.60 2.30 9 6.44 2.40 IFC Investment Services 9 5.89 2.32 2 7.00 1.41 1 6.00 . 3 5.00 2.00 7 5.43 2.44 IFC Advisory Services 13 6.31 2.53 2 8.00 1.41 1 7.00 . 4 6.75 1.26 8 5.50 2.33 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Beneficiaries 23.5% 15.8% 13.3% 15.8% 21.4% Youth/university groups 22.1% 42.1% 40.0% 21.1% 28.6% Private sector 22.1% 10.5% 26.7% 5.3% 21.4% Local government 36.8% 47.4% 20.0% 31.6% 28.6% Donor community 5.9% 10.5% 0.0% 15.8% 14.3% NGOs/Community Based Organizations 27.9% 21.1% 53.3% 47.4% 25.0% Academia/think tanks/research institutes 33.8% 15.8% 33.3% 15.8% 35.7% Parliament 11.8% 5.3% 6.7% 10.5% 10.7% Foundations* 0.0% 0.0% 0.0% 10.5% 0.0% Media 0.0% 5.3% 6.7% 10.5% 7.1% Other 1.5% 5.3% 0.0% 0.0% 3.6% Don’t know 5.9% 0.0% 0.0% 5.3% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Eswatini? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Eswatini* 57 7.35 1.92 15 8.80 1.86 11 6.36 1.36 14 8.21 2.08 21 6.95 2.01 The World Bank Group’s work is aligned with what I consider the development priorities for 55 7.09 2.17 12 8.33 1.61 10 6.20 1.14 13 8.15 1.86 21 7.00 2.15 Eswatini *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Eswatini, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 47 6.87 2.13 13 7.46 1.94 8 5.63 1.69 13 7.00 1.63 15 6.07 2.19 Flexibility (in terms of the institution’s products and services) 45 6.07 2.41 11 7.45 2.25 6 6.33 1.75 13 6.23 2.13 13 5.92 2.53 Flexibility (in terms of changing country circumstances)* 51 5.80 2.35 10 8.10 1.91 8 5.88 1.96 12 6.42 2.11 15 5.00 2.85 Being inclusive 49 6.49 2.13 10 6.60 2.32 8 6.00 1.51 12 6.75 1.60 15 5.73 2.79 Openness (sharing data and other information) 55 7.13 2.38 9 7.56 2.30 9 5.78 2.49 13 6.85 2.64 18 6.44 2.68 Collaboration with the Government 59 7.71 2.04 12 8.58 1.73 10 8.00 1.33 15 8.40 1.84 19 6.95 2.09 The speed in which it gets things accomplished on the ground 52 6.62 2.29 12 7.25 2.26 9 5.56 1.59 13 6.92 2.06 17 6.00 2.12 Helping to bring discipline/effective supervision to implementation of investment projects 51 7.12 2.38 12 7.50 2.47 8 6.12 2.10 12 7.00 2.41 17 6.59 1.97 Collaboration with civil society 38 5.47 3.01 9 6.78 2.39 7 6.29 1.70 9 5.44 2.88 15 5.73 2.46 Staff accessibility 48 6.44 2.74 10 8.10 2.13 6 5.67 3.20 11 7.00 2.24 14 6.00 2.63 Collaboration with other donors and development partners 43 6.44 2.62 8 7.00 2.27 6 6.50 3.27 12 7.58 2.15 17 6.59 2.60 Collaboration with the private sector 35 5.57 2.64 7 6.57 2.15 8 6.38 1.92 11 6.55 2.12 17 5.06 2.51 Straightforwardness and honesty 45 7.38 2.03 9 8.33 1.87 5 7.80 2.17 13 7.08 2.81 17 6.18 2.83 Treating clients and stakeholders in Eswatini with respect 49 7.90 2.12 12 7.83 2.21 9 7.11 2.32 13 8.15 2.08 16 6.87 1.82 Being a long-term partner* 52 8.15 2.40 13 8.62 1.98 10 6.90 2.03 14 8.43 2.07 19 6.42 2.69 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Poor donor coordination 12.1% 6.3% 0.0% 18.8% 8.7% The World Bank Group is not sensitive enough to 19.7% 25.0% 41.7% 25.0% 30.4% political/social realities on the ground Lack of/inadequate levels of capacity in Government 22.7% 25.0% 16.7% 25.0% 13.0% There is not an adequate level of citizen/civil society 27.3% 37.5% 25.0% 12.5% 13.0% participation The World Bank Group works too slowly 7.6% 0.0% 0.0% 0.0% 0.0% Poor coordination within the World Bank Group* 4.5% 12.5% 33.3% 6.3% 0.0% The World Bank Group does not do adequate follow 9.1% 6.3% 0.0% 18.8% 13.0% through/follow-up Political pressures and obstacles 30.3% 25.0% 16.7% 12.5% 17.4% Reforms are not well thought out in light of country 13.6% 18.8% 8.3% 6.3% 17.4% challenges Poor coordination within the Government 22.7% 18.8% 16.7% 25.0% 17.4% The Government works inefficiently 13.6% 18.8% 41.7% 6.3% 21.7% Other* 3.0% 0.0% 0.0% 18.8% 17.4% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Eswatini? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 60 7.45 3.01 13 8.31 2.59 15 6.53 2.70 14 7.86 2.11 23 7.70 2.48 Gender equity 61 7.31 2.55 14 7.86 2.66 15 7.27 2.31 15 7.47 2.42 23 7.70 2.18 Private sector development 62 7.76 2.32 14 7.71 3.12 15 8.40 1.40 12 7.75 1.96 23 8.43 2.29 Education 64 9.13 1.50 14 9.14 1.46 15 8.93 1.44 16 9.19 0.98 20 9.25 1.62 Public sector governance/reform* 62 9.10 1.46 16 8.00 2.56 15 7.20 2.98 15 7.87 2.20 21 8.43 2.11 Global/regional integration 59 8.03 2.20 15 7.53 2.23 14 7.14 2.51 14 7.71 1.90 19 6.84 2.69 Food security 61 8.80 1.71 16 8.19 2.34 15 8.00 2.00 17 8.41 1.54 23 8.65 2.10 Urban development 61 7.59 2.38 16 8.87 1.46 15 7.60 1.68 14 7.71 2.13 24 7.67 2.20 Energy 60 8.65 1.86 13 7.77 2.35 15 8.67 1.54 13 7.69 2.02 21 7.57 2.27 Water and sanitation 60 8.93 1.84 15 8.73 1.39 15 8.13 2.10 16 8.69 1.99 22 7.91 2.07 Pollution 59 7.22 2.72 15 7.93 2.34 15 7.07 2.63 14 7.36 2.56 23 6.83 2.55 Job creation/employment 63 8.59 2.36 15 8.80 2.08 15 8.87 1.36 16 8.94 1.84 24 8.83 1.86 Health 64 9.05 1.94 15 9.27 1.22 15 9.27 1.62 16 9.38 0.96 21 8.62 1.72 Financial markets 61 7.80 2.41 14 8.14 1.99 13 8.00 1.63 15 8.47 1.69 22 7.18 2.54 Transport 61 7.93 2.52 16 8.25 2.02 15 7.07 2.46 16 7.19 2.34 22 7.86 2.01 Agriculture and rural development 63 8.65 2.07 14 9.00 1.62 15 8.53 2.26 17 8.24 1.68 25 8.44 2.06 Trade and exports 59 7.53 2.69 15 8.00 2.42 13 7.31 1.97 16 7.50 2.56 23 7.78 2.04 Crime and violence 59 6.46 3.00 15 7.67 2.06 15 5.67 2.23 15 6.20 3.28 21 6.67 2.73 Natural resource management 62 7.56 2.84 14 7.50 2.38 15 8.20 1.57 16 6.31 3.16 23 6.78 2.68 Climate change 63 7.73 2.66 14 8.07 1.90 14 8.07 2.97 16 7.56 2.19 24 7.50 2.34 Poverty reduction 65 9.23 1.54 15 8.73 1.94 15 9.27 1.34 17 9.47 1.01 21 8.71 2.28 Anti corruption 62 7.85 2.71 14 8.43 2.53 14 9.29 1.14 16 7.94 2.05 23 7.61 2.41 Judiciary reform 60 6.98 2.89 14 7.71 2.20 12 8.25 1.42 16 6.94 2.79 21 7.95 2.16 Economic growth 64 9.19 1.37 15 8.53 2.26 13 9.31 1.11 17 9.24 0.97 23 8.91 1.47 Disaster risk management 63 7.79 2.21 15 8.47 2.30 14 7.71 1.54 15 7.47 2.30 23 7.70 2.57 Equality of opportunity 62 8.24 2.30 15 8.00 2.17 14 8.00 1.24 15 8.27 1.79 22 7.91 2.11 Disease 64 8.31 2.52 16 9.13 2.09 14 8.14 2.51 16 9.00 0.97 23 8.26 2.38 Information and communications technology 63 8.30 2.20 15 8.67 1.59 13 8.54 1.45 16 7.81 2.11 23 8.00 2.28 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Eswatini? (1-Not effective at all, 10- Very effective) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 17 6.94 2.61 5 6.80 2.05 3 6.00 1.73 6 5.83 1.17 12 5.75 2.49 Private sector development 20 5.90 2.20 6 7.67 1.63 4 5.75 2.22 7 7.29 1.70 13 5.92 2.60 Education 35 7.77 2.24 12 8.83 1.34 5 7.00 1.87 11 7.73 1.95 12 6.92 2.88 Public sector governance/reform 43 7.28 2.57 13 7.38 2.66 6 6.67 2.07 12 7.33 1.67 12 6.00 3.08 Global/regional integration 26 7.00 2.59 7 7.43 1.72 5 6.60 2.07 8 6.75 1.49 11 6.64 2.91 Food security 24 6.92 2.65 5 7.40 2.07 3 6.00 1.00 8 7.38 2.26 10 5.30 2.71 Urban development 33 7.88 1.92 10 8.70 1.57 7 7.14 1.95 8 7.38 1.85 15 7.40 1.64 Energy 24 6.54 2.45 6 6.67 1.97 3 6.33 1.16 6 6.83 1.60 9 6.33 2.29 Water and sanitation 29 6.90 2.18 7 6.57 1.13 4 7.75 1.89 7 7.71 1.80 11 5.64 2.38 Pollution 18 4.39 2.85 5 6.40 1.52 3 6.67 2.08 6 7.00 1.67 9 5.44 2.65 Job creation/employment 27 5.37 2.68 6 8.17 2.48 6 7.00 1.41 8 5.75 1.91 13 6.38 2.90 Health 49 8.37 1.94 14 8.43 1.56 6 8.67 1.51 13 8.46 1.94 15 7.27 2.25 Financial markets 15 6.27 3.31 5 7.40 0.89 3 6.33 1.53 7 6.71 2.06 11 6.27 2.49 Transport 27 6.22 2.67 7 8.14 2.55 5 6.80 1.48 8 6.75 3.11 11 7.18 2.99 Agriculture and rural development 27 6.56 2.79 7 7.00 1.83 2 6.50 3.54 8 6.13 2.36 11 6.73 3.00 Trade and exports 19 6.74 2.96 7 7.00 1.63 3 6.33 1.53 7 6.43 2.64 9 6.89 2.76 Natural resource management 16 5.62 3.16 6 6.83 1.60 3 6.00 1.00 7 5.43 2.30 10 6.20 3.29 Climate change 20 5.10 2.77 7 7.43 1.27 4 7.50 1.73 8 6.50 2.83 10 6.00 2.91 Poverty reduction 34 7.44 2.26 10 6.70 1.89 5 8.00 1.23 11 7.09 2.12 12 6.00 2.30 Anti corruption 15 5.27 3.63 7 6.71 1.80 3 5.00 1.00 7 5.71 2.81 10 6.10 2.56 Judiciary reform 15 5.20 3.41 6 6.67 2.07 3 5.33 1.53 7 4.71 2.63 10 5.80 2.86 Economic growth 36 7.11 2.41 8 7.88 2.10 6 6.50 2.17 10 6.80 1.48 13 5.77 3.19 Disaster risk management 21 6.48 2.77 6 6.33 1.97 5 8.20 1.30 8 7.75 1.67 10 5.30 3.37 Equality of opportunity 25 7.04 2.67 5 7.00 2.35 3 6.33 0.58 11 6.73 2.15 10 6.30 3.23 Disease 39 8.54 2.06 12 8.58 1.93 6 9.50 0.84 12 8.33 2.02 14 7.93 1.82 Information and communications technology 17 5.76 3.15 6 7.33 1.51 3 6.67 2.08 7 7.43 2.37 10 6.10 2.47 70 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results (continued) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Eswatini?* 58 7.48 1.77 14 8.43 1.91 8 6.63 2.07 12 8.00 1.91 15 6.53 2.17 (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Eswatini? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Eswatini 47 7.17 2.06 16 8.19 2.40 9 6.11 1.45 13 7.38 1.71 15 6.73 2.22 The World Bank Group meets Eswatini’s needs for knowledge services 51 6.94 2.31 13 8.15 2.19 10 7.00 1.89 12 7.42 2.02 16 6.19 2.61 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Weekly 7.8% 6.3% 6.7% 5.6% 3.6% Monthly 12.5% 25.0% 0.0% 22.2% 14.3% A few times a year 42.2% 18.8% 26.7% 16.7% 14.3% Rarely 23.4% 37.5% 20.0% 16.7% 21.4% Never 14.1% 12.5% 46.7% 38.9% 46.4% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2018: Eswatini D. The World Bank Group’s Knowledge Work and Activities (continued) In Eswatini, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 45 6.78 1.94 11 6.91 2.26 7 5.57 1.51 10 6.80 1.87 14 6.14 2.48 Include appropriate level of stakeholder involvement during preparation 49 7.12 2.06 12 7.17 2.17 8 6.50 1.31 10 7.20 2.04 13 6.54 2.15 Lead to practical solutions 46 7.04 2.12 13 7.23 2.24 7 7.29 1.11 11 7.18 2.09 15 6.33 2.38 Are accessible (well written and easy to understand) 49 6.88 2.20 12 7.17 2.44 7 6.29 1.60 10 7.20 1.75 15 5.47 2.50 Are source of relevant information on global good practices 49 7.92 1.94 11 7.27 2.05 8 7.13 2.03 10 7.70 2.00 15 6.53 2.03 Are relevant to country challenges* 51 7.39 2.04 13 7.23 2.01 8 6.63 1.60 10 7.10 2.13 18 5.28 2.35 Are adequately disseminated 47 6.47 2.33 12 6.33 2.46 6 5.50 2.07 10 6.60 1.84 17 5.06 2.68 Are translated enough into local language 43 4.42 3.13 11 6.18 2.68 7 4.86 1.77 10 4.90 2.89 12 4.83 2.66 Are adaptable to Eswatini’s specific development challenges and country circumstances 48 6.40 2.14 10 7.00 2.79 8 6.63 1.41 10 7.10 2.13 17 5.71 2.54 *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 54 7.20 1.82 14 8.43 2.10 11 7.18 1.17 10 8.00 1.89 22 6.18 1.89 country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 52 7.62 1.85 15 8.93 1.53 10 7.60 1.17 10 7.50 1.43 18 6.78 1.90 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2018: Eswatini E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 39 6.72 2.37 12 7.25 2.67 6 6.67 2.34 8 7.25 2.05 12 6.25 2.38 The World Bank Group effectively monitors and evaluates the projects and programs it supports 54 8.41 1.70 15 7.73 2.34 8 7.00 2.39 11 7.64 2.16 16 7.69 1.92 The World Bank Group’s approvals and reviews are done in a timely fashion 44 7.32 2.45 14 6.50 2.62 6 5.67 1.86 9 7.33 2.12 14 6.29 1.94 The World Bank Group’s “Safeguard Policy” requirements are reasonable 34 7.94 1.92 15 7.00 2.54 5 6.20 2.59 10 8.20 1.69 12 6.58 2.07 The World Bank Group’s conditions on its lending are reasonable 39 7.26 2.07 12 7.75 2.14 8 6.38 2.00 8 7.00 2.27 15 5.53 2.56 The World Bank Group takes decisions quickly in Eswatini 38 6.87 2.21 11 6.55 2.84 9 5.78 1.79 10 7.20 1.87 12 6.08 2.23 Working with the World Bank Group increases Eswatini’s institutional capacity 50 8.16 1.87 16 8.06 2.29 8 7.38 2.13 12 8.08 1.83 15 7.20 1.74 Where country systems are adequate, the World Bank Group makes appropriate use of them 37 7.05 2.27 15 7.80 2.27 5 7.20 1.92 10 8.10 2.23 13 6.46 1.94 The World Bank Group provides effective implementation support 51 8.10 1.78 15 7.67 2.55 7 7.00 2.08 12 7.67 2.02 14 7.43 1.87 Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 43 6.44 2.44 12 7.42 2.61 11 6.00 1.55 11 7.36 1.75 18 6.00 1.94 private public partnerships in Eswatini? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2018: Eswatini E. Working with the World Bank Group (continued) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 40 7.25 2.10 13 7.15 2.61 7 7.29 1.98 11 7.55 2.07 14 6.50 1.87 time in Eswatini? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Eswatini Which of the following SHOULD the World Bank Group do to make itself of greater value in Eswatini? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Help to bring discipline/effective supervision to 18.2% 5.9% 30.8% 5.3% 28.6% implementation of investment projects Offer more innovative financial products 9.1% 29.4% 7.7% 26.3% 21.4% Ensure greater selectivity in its work 1.5% 5.9% 0.0% 5.3% 3.6% Provide more adequate data/knowledge/statistics/ 15.2% 5.9% 23.1% 15.8% 7.1% figures on Eswatini’s economy Offer more innovative knowledge services 4.5% 0.0% 0.0% 15.8% 3.6% Collaborate more effectively with Government clients* 34.8% 41.2% 7.7% 0.0% 10.7% Work faster* 3.0% 17.6% 15.4% 0.0% 0.0% Reduce the complexity of obtaining World Bank Group 27.3% 23.5% 23.1% 26.3% 25.0% financing Improve the competitiveness of its financing compared 6.1% 5.9% 7.7% 5.3% 7.1% to markets Reach out more to groups outside of Government 28.8% 35.3% 53.8% 26.3% 35.7% Increase the level of capacity development in the 42.4% 17.6% 15.4% 47.4% 17.9% country* Improve the quality of its experts as related to 7.6% 5.9% 0.0% 10.5% 14.3% Eswatini’s specific challenges Other 0.0% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2018: Eswatini F. The Future Role of the World Bank Group in Eswatini (continued) When considering the combination of services that the World Bank Group offers in Eswatini, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Eswatini? (Select only ONE response) Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Financial services 40.9% 33.3% 13.3% 41.2% 50.0% Knowledge products 24.2% 11.1% 26.7% 11.8% 7.7% Convening services 0.0% 5.6% 0.0% 11.8% 0.0% None of the above 1.5% 0.0% 0.0% 0.0% 3.8% The combination is appropriate for Eswatini 27.3% 44.4% 46.7% 17.6% 19.2% Don't know 6.1% 5.6% 13.3% 17.6% 19.2% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Eswatini? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Local radio 27.5% 44.4% 14.3% 27.8% 42.9% International radio 1.4% 5.6% 0.0% 0.0% 0.0% Social media 4.3% 5.6% 14.3% 16.7% 14.3% International newspapers 5.8% 11.1% 0.0% 5.6% 17.9% Local television 10.1% 16.7% 7.1% 0.0% 3.6% Internet 33.3% 11.1% 57.1% 38.9% 25.0% Periodicals 17.4% 11.1% 0.0% 16.7% 0.0% International television 17.4% 5.6% 14.3% 11.1% 3.6% Local newspapers 63.8% 72.2% 71.4% 72.2% 71.4% Other 5.8% 0.0% 7.1% 0.0% 10.7% 75 World Bank Group Country Opinion Survey 2018: Eswatini G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other World Bank Group’s publications and other written 34.3% 42.1% 35.7% 27.8% 46.4% materials e-Newsletters 31.3% 31.6% 50.0% 44.4% 21.4% World Bank Group’s seminars/workshops/conferences 40.3% 42.1% 21.4% 22.2% 28.6% Mobile phones 7.5% 15.8% 7.1% 16.7% 21.4% Direct contact with World Bank Group 9.0% 21.1% 21.4% 16.7% 28.6% World Bank Group’s website* 49.3% 26.3% 28.6% 33.3% 14.3% Social media 16.4% 10.5% 21.4% 33.3% 14.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Yes 9.1% 29.4% 21.4% 11.8% 11.1% No 90.9% 70.6% 78.6% 88.2% 88.9% Do you have reliable access to the Internet? Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Yes 80.3% 83.3% 92.9% 94.1% 67.9% No 19.7% 16.7% 7.1% 5.9% 32.1% Do you use/have you used the World Bank Group website?* Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Yes 74.2% 57.9% 64.3% 47.1% 30.8% No 25.8% 42.1% 35.7% 52.9% 69.2% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Yes 9.1% 15.8% 7.1% 23.5% 0.0% No 90.9% 84.2% 92.9% 76.5% 100.0% 76 World Bank Group Country Opinion Survey 2018: Eswatini G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other High speed/WiFi 91.5% 88.9% 92.9% 100.0% 85.7% Dial-up 8.5% 11.1% 7.1% 0.0% 14.3% How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Fa cebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work?* Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Weekly 4.4% 0.0% 7.1% 5.9% 7.4% Monthly 13.2% 5.6% 0.0% 23.5% 11.1% A few times a year 44.1% 22.2% 35.7% 29.4% 14.8% Rarely 25.0% 38.9% 35.7% 17.6% 14.8% Never 13.2% 33.3% 21.4% 23.5% 51.9% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ PMU/Consultant on Financial Sector/ WBG Project Local Government Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 43 7.63 2.26 10 8.30 2.00 9 7.67 1.58 8 7.00 2.00 8 6.88 2.30 I find the information on the World Bank Group’s websites useful. 43 8.30 1.73 10 8.20 1.93 9 7.44 1.59 8 7.38 1.92 8 6.88 1.64 The World Bank Group’s social media channels are valuable sources of information about the 20 6.40 2.48 5 6.00 3.81 4 7.25 0.96 6 6.33 3.20 6 6.00 0.89 institution When I need information from the World Bank Group I know how to find it 42 7.02 2.99 13 7.38 3.10 7 4.57 2.57 14 6.43 3.20 10 6.60 2.12 The World Bank Group is responsive to my information requests and inquiries 33 7.21 2.45 9 8.00 3.04 6 5.00 1.90 7 7.00 3.65 7 6.57 2.07 77 World Bank Group Country Opinion Survey 2018: Eswatini H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Yes 63.6% 83.3% 20.0% 31.6% 29.6% No 36.4% 16.7% 80.0% 68.4% 70.4% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Eswatini?* (Select only ONE response) Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other The World Bank (IBRD) 84.3% 88.2% 62.5% 73.3% 47.8% The International Finance Corporation (IFC) 3.9% 0.0% 12.5% 6.7% 4.3% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% Other 11.8% 11.8% 25.0% 20.0% 47.8% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Yes 19.6% 13.3% 7.1% 6.7% 18.2% No 80.4% 86.7% 92.9% 93.3% 81.8% If yes, what was your view of how the two institutions work together in Eswatini? (Select only ONE response) Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other The two institutions work well together 27.3% 100.0% 100.0% 100.0% 100.0% The way the two institutions work together needs 45.5% 0.0% 0.0% 0.0% 0.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 27.3% 0.0% 0.0% 0.0% 0.0% 78 World Bank Group Country Opinion Survey 2018: Eswatini H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Eswatini? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Percentage of Respondents PMU/Consultant Financial Sector/ (Responses combined) on WBG Project Local Government Private Bank CSO Other Observer* 10.5% 25.0% 33.3% 46.7% 40.0% Use World Bank Group reports/data 33.3% 18.8% 25.0% 33.3% 24.0% Engage in World Bank Group related/sponsored 35.1% 31.3% 16.7% 13.3% 16.0% events/activities Collaborate as part of my professional duties 35.1% 31.3% 58.3% 26.7% 24.0% Use World Bank Group website for information, data, 28.1% 25.0% 33.3% 20.0% 20.0% research, etc. *Significantly different between stakeholder groups Which best represents your geographic location? Employee of a Ministry/ Private Sector/ PMU/Consultant Financial Sector/ Percentage of Respondents on WBG Project Local Government Private Bank CSO Other Hhohho Region 77.9% 72.2% 66.7% 57.9% 77.8% Manzini Region 19.1% 16.7% 33.3% 15.8% 11.1% Lubombo Region 2.9% 5.6% 0.0% 5.3% 3.7% Shiselweni Region 0.0% 5.6% 0.0% 21.1% 7.4% 79 World Bank Group Country Opinion Survey 2018: Eswatini Appendix C: Responses to Indicator Questions by Geographic Location15  Hhohho Region N=110  Manzini Region/Shiselweni Region/Lubombo Region N=40 B. Overall Attitudes toward the World Bank Group Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Eswatini. 92 6.97 2.13 30 6.10 2.51 (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Eswatini? (1-Strongly disagree, 10-Strongly agree) Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Eswatini 89 7.54 1.90 29 7.31 2.25 The World Bank Group ’s work is aligned with what I consider the development priorities for Eswatini 85 7.41 1.95 26 6.73 2.36 To what extent is the World Bank Group an effective development partner in Eswatini, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD Responsiveness to needs 71 6.92 2.08 26 6.35 1.90 Flexibility (in terms of the institution’s products and services) 67 6.28 2.40 21 6.29 2.03 Flexibility (in terms of changing country circumstances) 71 6.17 2.49 25 5.56 2.16 Being inclusive* 68 6.66 2.16 26 5.69 1.96 Openness (sharing data and other information)* 78 7.27 2.27 27 6.15 2.70 Collaboration with the Government 82 8.02 1.86 33 7.39 2.02 The speed in which it gets things accomplished on the ground 77 6.64 2.26 27 6.30 1.86 Helping to bring discipline/effective supervision to implementation of investment projects 74 7.12 2.28 27 6.78 2.14 Collaboration with civil society 57 5.89 2.72 21 5.71 2.69 Staff accessibility* 70 6.99 2.46 20 5.50 2.84 Collaboration with other donors and development partners 61 7.03 2.40 26 6.19 2.74 Collaboration with the private sector 54 5.94 2.50 25 5.68 2.32 Straightforwardness and honesty 65 7.52 2.09 24 6.67 2.58 Treating clients and stakeholders in Eswatini with respect* 73 8.01 1.90 27 7.11 2.14 Being a long-term partner 80 8.16 2.18 29 7.28 2.62 *Significantly different between geographic locations 15 150 respondents provided information about their geographic location (question H9 in the questionnaire). 80 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Eswatini? 80 7.61 1.93 27 7.11 1.89 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Eswatini? (1-Strongly disagree, 10-Strongly agree) Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Eswatini* 75 7.53 1.91 25 6.36 2.25 The World Bank Group meets Eswatini’s needs for knowledge services 79 7.18 2.41 23 6.87 1.79 *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Eswatini, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD Are adaptable to Eswatini ’ s specific development challenges and country circumstances 69 6.65 2.18 23 5.96 2.23 Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 84 7.35 1.83 28 6.96 2.12 make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 78 7.79 1.78 28 7.32 1.70 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 81 World Bank Group Country Opinion Survey 2018: Eswatini E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Manzini Region/ Shiselweni Region/ Hhohho Region Lubombo Region N Mean SD N Mean SD The World Bank Group takes decisions quickly in Eswatini 59 6.88 2.00 21 6.38 2.13 Where country systems are adequate, the World Bank Group makes appropriate use of them 60 7.43 2.13 19 6.95 2.12 82 World Bank Group Country Opinion Survey 2018: Eswatini Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group16 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 Eswatini COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Eswatini, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Eswatini?” Collaborating with the WBG N=75 Not collaborating with the WBG N=73 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Eswatini?* 75 6.84 2.50 72 4.19 2.39 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Eswatini.* 72 7.43 2.00 49 5.51 2.04 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Eswatini solve its most complicated 63 7.29 2.29 40 5.70 2.12 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 16Only 148 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 83 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Eswatini, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Eswatini? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Social protection* 22.7% 4.1% Gender equity 2.7% 1.4% Private sector development 8.0% 13.7% Education 32.0% 30.1% Public sector governance/reform 22.7% 24.7% Global/regional integration 0.0% 0.0% Food security 9.3% 11.0% Urban development 4.0% 0.0% Energy 12.0% 6.8% Water and sanitation 8.0% 4.1% Pollution 0.0% 0.0% Job creation/employment 26.7% 38.4% Health 25.3% 23.3% Financial markets 2.7% 2.7% Transport 6.7% 2.7% Agriculture and rural development 21.3% 34.2% Trade and exports 6.7% 11.0% Crime and violence 0.0% 0.0% Natural resource management 1.3% 2.7% Climate change 1.3% 2.7% Poverty reduction 22.7% 17.8% Anti corruption 10.7% 12.3% Judiciary reform 0.0% 1.4% Economic growth 28.0% 28.8% Disaster risk management 2.7% 0.0% Equality of opportunity 4.0% 8.2% Disease 1.3% 2.7% Information and communications technology 4.0% 5.5% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting Eswatini Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing (IPF) 41 7.93 1.95 18 7.28 2.42 Trust funds and grants 34 7.12 2.48 16 6.37 1.82 Guarantees 14 7.07 2.24 15 5.93 1.83 IFC Investment Services 14 6.50 2.10 10 5.00 2.16 IFC Advisory Services 18 6.94 2.07 12 5.58 2.35 84 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Eswatini? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Eswatini* 69 7.99 1.87 47 6.66 1.96 The World Bank Group’s work is aligned with what I consider the development priorities for Eswatini* 65 7.68 2.05 44 6.57 1.89 *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Eswatini, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 54 7.46 1.98 42 5.74 1.68 Flexibility (in terms of the institution’s products and services) 52 6.58 2.45 35 5.63 1.96 Flexibility (in terms of changing country circumstances)* 53 6.60 2.43 42 5.14 2.15 Being inclusive* 53 6.74 2.10 41 5.83 2.10 Openness (sharing data and other information)* 58 7.45 2.27 46 6.24 2.55 Collaboration with the Government 65 8.02 1.90 49 7.49 1.94 The speed in which it gets things accomplished on the ground* 60 6.95 2.16 43 5.91 2.08 Helping to bring discipline/effective supervision to implementation of investment projects* 60 7.57 2.06 40 6.05 2.30 Collaboration with civil society 44 5.98 2.97 33 5.45 2.45 Staff accessibility* 55 7.09 2.56 34 5.74 2.59 Collaboration with other donors and development partners 51 6.96 2.56 36 6.44 2.52 Collaboration with the private sector 42 6.21 2.38 39 5.44 2.44 Straightforwardness and honesty 53 7.58 2.05 36 6.61 2.63 Treating clients and stakeholders in Eswatini with respect* 58 8.10 2.09 41 7.05 1.97 Being a long-term partner* 59 8.37 2.19 50 7.20 2.52 *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Eswatini? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 61 7.64 2.70 63 7.32 2.81 Gender equity 65 7.62 2.43 62 7.37 2.38 Private sector development 64 7.61 2.62 61 8.30 1.82 Education 66 8.95 1.55 62 9.26 1.32 Public sector governance/reform 66 8.73 1.84 62 8.19 2.35 Global/regional integration 62 7.94 2.22 59 7.27 2.33 Food security 66 8.32 2.13 65 8.77 1.58 Urban development 64 8.02 2.07 65 7.43 2.24 Energy 61 8.13 2.05 61 8.39 1.95 Water and sanitation 65 8.57 1.99 62 8.58 1.81 Pollution 63 7.25 2.65 62 7.19 2.57 Job creation/employment 67 8.40 2.34 65 9.03 1.70 Health 67 9.04 1.81 64 9.06 1.58 Financial markets 64 7.73 2.28 60 7.88 2.21 Transport 65 7.69 2.52 65 7.82 2.16 Agriculture and rural development 65 8.40 2.22 68 8.74 1.73 Trade and exports 65 7.42 2.61 61 7.74 2.23 Crime and violence 65 6.42 2.93 60 6.57 2.68 Natural resource management 66 7.32 2.82 63 7.30 2.60 Climate change 65 7.72 2.58 65 7.69 2.39 Poverty reduction 67 9.07 1.68 65 9.14 1.64 Anti corruption 66 7.88 2.66 62 8.15 2.21 Judiciary reform 65 7.03 2.79 58 7.69 2.30 Economic growth 67 9.16 1.39 64 8.98 1.52 Disaster risk management 66 7.65 2.47 63 7.92 1.93 Equality of opportunity 66 8.09 2.24 61 8.23 1.91 Disease 68 8.38 2.51 64 8.50 2.09 Information and communications technology 67 8.18 2.14 62 8.31 2.01 86 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Eswatini? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity* 26 7.00 2.40 18 5.50 1.72 Private sector development 28 6.46 2.35 22 5.95 1.91 Education* 42 8.33 1.93 33 6.94 2.25 Public sector governance/reform* 55 7.53 2.46 30 6.27 2.39 Global/regional integration* 35 7.51 2.17 22 5.82 2.15 Food security* 27 7.56 2.41 25 5.72 2.23 Urban development 40 8.08 1.90 31 7.23 1.63 Energy 28 6.79 2.41 19 6.00 1.49 Water and sanitation 33 7.12 2.27 25 6.44 1.87 Pollution 23 5.61 2.89 17 4.94 2.08 Job creation/employment* 32 6.78 2.74 28 5.11 2.03 Health* 56 8.57 1.76 39 7.54 2.14 Financial markets 22 6.68 2.61 19 6.00 2.43 Transport* 31 7.29 2.64 25 5.88 2.59 Agriculture and rural development 30 6.97 2.50 25 6.00 2.60 Trade and exports* 27 7.37 2.47 19 5.79 2.25 Natural resource management 21 6.52 2.60 20 5.00 2.49 Climate change 24 6.25 2.44 24 5.54 2.72 Poverty reduction 45 7.44 2.19 26 6.46 2.06 Anti corruption 21 6.38 3.01 21 5.10 2.49 Judiciary reform 18 6.11 2.97 23 5.04 2.67 Economic growth* 44 7.43 2.20 29 5.97 2.53 Disaster risk management* 30 7.20 2.52 20 5.55 2.44 Equality of opportunity* 32 7.63 2.47 22 5.41 1.89 Disease 53 8.64 1.87 30 8.10 2.01 Information and communications technology* 25 7.00 2.58 18 5.39 2.28 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 67 8.10 1.67 38 6.21 1.82 achieve development results in Eswatini?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Eswatini* 65 7.62 2.04 34 6.35 1.92 The World Bank Group meets Eswatini’s needs for knowledge services 63 7.30 2.38 39 6.59 2.11 (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2018: Eswatini D. The World Bank Group’s Knowledge Work and Activities In Eswatini, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 59 7.02 2.22 28 5.71 1.21 Include appropriate level of stakeholder involvement during preparation* 62 7.37 2.13 30 6.23 1.52 Lead to practical solutions* 61 7.43 2.16 31 6.13 1.73 Are accessible (well written and easy to understand)* 61 7.16 2.25 31 5.65 1.91 Are source of relevant information on global good practices 60 7.78 2.04 32 6.97 1.88 Are relevant to country challenges* 65 7.37 2.12 35 6.06 2.09 Are adequately disseminated* 58 6.53 2.52 33 5.39 1.97 Are translated enough into local language 55 5.11 3.18 27 4.19 2.11 Are adaptable to Eswatini’s specific development challenges and country circumstances* 58 7.03 2.23 35 5.34 1.73 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 66 7.65 1.84 43 6.44 1.75 development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 66 8.02 1.85 39 6.92 1.49 (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2018: Eswatini E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 53 6.94 2.48 23 6.35 2.04 The World Bank Group effectively monitors and evaluates the projects and programs it supports* 68 8.31 1.81 34 7.21 2.12 The World Bank Group’s approvals and reviews are done in a 62 7.03 2.45 25 6.32 1.93 timely fashion The World Bank Group’s “Safeguard Policy” requirements are reasonable 55 7.65 2.24 20 6.60 1.76 The World Bank Group’s conditions on its lending are 56 7.25 2.27 25 5.92 1.94 reasonable* The World Bank Group takes decisions quickly in Eswatini 55 6.75 2.38 27 6.26 1.70 Working with the World Bank Group increases Eswatini’s 70 8.33 1.85 29 7.00 1.79 institutional capacity* Where country systems are adequate, the World Bank Group makes appropriate use of them* 54 7.56 2.28 24 6.37 1.84 The World Bank Group provides effective implementation 68 8.07 1.87 29 6.97 1.96 support* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in 59 6.95 2.43 37 5.89 1.66 Eswatini?* (1- To no degree at all, 10- To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in Eswatini? 59 7.39 2.19 25 6.52 1.81 (1- To no degree at all, 10- To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 51 7.80 2.25 28 7.11 1.81 I find the information on the World Bank Group’s websites useful.* 50 8.24 1.84 29 7.38 1.57 The World Bank Group’s social media channels are valuable sources of information about the institution 24 6.33 2.75 19 6.47 2.01 When I need information from the World Bank Group I know how to find it* 53 7.40 2.87 32 5.47 2.69 The World Bank Group is responsive to my information requests and inquiries* 38 7.63 2.57 23 5.87 2.40 *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2018: Eswatini Appendix E: Responses to Selected Questions by Year17 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 142 FY 2018 Number of comparable respondents = 160 By weighting, the FY 2014 and FY 2018 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2018 Office of the President/Prime Minister/Minister 2% 2% Office of Parliamentarian 1% 1% Government Institutions 47% 47% Local Government 10% 10% Bilateral/Multilateral Agencies 5% 5% Civil Society 16% 16% Private Sector 10% 10% Academia 6% 6% Media 3% 3% A. General Issues facing Eswatini In general, would you say that Eswatini is headed in... ? Percentage of Respondents FY 2014 FY 2018 The right direction 56.6% 43.9% The wrong direction 15.9% 26.5% Not sure 27.4% 29.5% B. Overall Attitudes toward the World Bank Group FY 2014 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Eswatini? 128 6.08 2.42 142 5.46 2.80 (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Eswatini. 105 6.30 2.11 116 6.68 2.19 (1-Not effective at all, 10-Very effective) 17Only those questions that were asked in the FY 2015 and FY 2018 country opinion surveys, with similar response scales/options, are presented in this appendix. 90 World Bank Group Country Opinion Survey 2018: Eswatini B. Overall Attitudes toward the World Bank Group (continued) FY 2014 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Eswatini solve its most complicated development 99 7.47 1.95 98 6.61 2.34 challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2018 To what extent do you agree with the following statements about the World Bank Group’s work in Eswatini? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 115 7.13 2.08 115 7.46 1.98 development in Eswatini The World Bank Group’s work is aligned with what I consider the 111 6.91 2.10 108 7.29 2.02 development priorities for Eswatini To what extent is the World Bank Group an effective development partner in Eswatini, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2018 N Mean SD N Mean SD Responsiveness to needs ' 97 6.77 2.02 95 6.70 2.05 Flexibility (in terms of the institution’s products and services) 91 5.61 2.05 87 6.19 2.25 Flexibility (in terms of changing country circumstances) 85 5.87 2.13 93 5.96 2.35 Being inclusive 90 6.61 2.04 89 6.37 2.11 Openness (sharing data and other information) 99 7.08 2.40 100 6.91 2.40 Collaboration with the Government 102 8.04 1.87 113 7.72 1.96 The speed in which it gets things accomplished on the ground 91 6.20 2.32 100 6.48 2.13 Helping to bring discipline/effective supervision to implementation of investment projects " 98 6.88 2.26 Collaboration with civil society 77 5.70 2.61 75 5.68 2.67 Staff accessibility 93 6.29 2.49 86 6.53 2.57 Collaboration with other donors and development partners 80 7.32 1.79 85 6.74 2.49 Collaboration with the private sector 75 5.77 2.41 78 5.73 2.35 Straightforwardness and honesty 103 7.52 2.09 88 7.07 2.40 Treating clients and stakeholders in Eswatini with respect'" 101 7.58 1.99 97 7.60 2.09 Being a long-term partner 96 7.76 2.07 106 7.77 2.41 ' In FY 2014, the category was “Responsiveness.” " Only FY 2018 questionnaire had this response option. "' In FY 2014, the category was “The World Bank Group treats clients and stakeholders in Swaziland with respect” with the 10-point scale “1-Strongly disagree, 10-Strongly agree.” 91 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Eswatini? (1-Not important at all, 10-Very important) FY 2014 FY 2018 N Mean SD N Mean SD Social protection 121 7.13 2.34 117 7.51 2.74 Gender equity 124 7.52 2.25 120 7.44 2.40 Private sector development' 122 8.24 1.71 117 7.88 2.26 Education* 121 8.60 1.81 121 9.11 1.42 Public sector governance/reform 123 8.90 1.54 120 8.47 2.12 Global/regional integration 117 7.89 2.05 112 7.69 2.24 Food security 124 8.37 1.89 124 8.56 1.83 Urban development 123 7.45 2.16 122 7.68 2.15 Energy 123 7.99 2.02 115 8.26 1.91 Water and sanitation* 122 7.97 2.09 121 8.56 1.88 Pollution" 119 7.16 2.54 Job creation/employment 122 8.36 2.11 125 8.70 2.03 Health* 125 8.57 1.84 125 9.06 1.69 Financial markets 115 7.87 1.87 118 7.84 2.22 Transport 121 7.37 2.33 123 7.72 2.34 Agriculture and rural development'" 123 8.81 1.25 126 8.53 1.97 Trade and exports 120 8.05 1.67 120 7.61 2.43 Crime and violence"" 117 6.14 2.57 118 6.45 2.79 Natural resource management 120 7.68 2.30 124 7.34 2.68 Climate change 124 7.45 2.31 123 7.68 2.46 Poverty reduction 126 8.97 1.58 126 9.19 1.46 Anti corruption 121 8.24 2.15 123 8.12 2.35 Judiciary reform " 116 7.33 2.58 Economic growth 126 8.92 1.52 125 9.07 1.42 Disaster risk management* ""' 121 6.88 2.52 123 7.80 2.15 Equality of opportunity* 120 7.49 2.24 121 8.13 2.07 Disease" 124 8.45 2.25 Information and communications technology 122 7.99 2.08 123 8.27 1.98 *Significantly different between FY2014 and FY2018 ' In FY 2014, the category was “Domestic private sector development.” " Only FY 2018 questionnaire had this response option. "' In FY 2014, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2018 “Agriculture and rural development” category. "" In FY 2014, the category was “Reduction of crime and violence.” ""' In FY 2014, the category was “Disaster management.” 92 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Eswatini? (1-Not effective at all, 10-Very effective) FY 2014 FY 2018 N Mean SD N Mean SD Gender equity" 41 6.14 2.21 Private sector development' 57 5.89 2.34 47 6.12 2.17 Education* 63 6.72 2.52 72 7.71 2.19 Public sector governance/reform 83 7.07 2.28 79 7.05 2.45 Global/regional integration" 54 6.91 2.27 Food security" 47 6.69 2.37 Urban development" 67 7.63 1.81 Energy 48 5.65 2.52 44 6.48 2.06 Water and sanitation" 54 6.83 2.00 Pollution" 38 5.41 2.46 Job creation/employment 59 5.60 2.43 55 5.98 2.41 Health 81 7.83 1.66 92 8.21 1.84 Financial markets " 39 6.24 2.46 Transport 59 6.38 2.87 55 6.87 2.66 Agriculture and rural development" 50 6.53 2.46 Trade and exports 55 6.68 2.12 41 6.70 2.47 Natural resource management" 40 5.86 2.69 Climate change" 47 5.87 2.63 Poverty reduction 67 6.74 2.30 68 7.02 2.12 Anti corruption" 40 5.55 2.81 Judiciary reform " 38 5.23 2.80 Economic growth 74 6.85 2.30 68 6.77 2.31 Disaster risk management" 46 6.59 2.59 Equality of opportunity" 53 6.86 2.42 Disease" 78 8.47 1.92 Information and communications technology" 41 6.23 2.62 *Significantly different between FY2014 and FY2018 ' In FY 2014, the category was “Domestic private sector development.” " Only FY 2018 questionnaire had this response option. FY 2014 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 105 6.86 2.01 100 7.45 1.89 development results in Eswatini?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2018 93 World Bank Group Country Opinion Survey 2018: Eswatini C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Eswatini? (1-Strongly disagree, 10- Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 86 6.06 2.32 93 7.26 1.94 Eswatini* The World Bank Group meets Eswatini’s needs for knowledge services 97 6.51 2.00 96 6.97 1.86 *Significantly different between FY2014 and FY2018 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2014 FY 2018 Weekly 6.4% 5.9% Monthly 12.0% 14.1% A few times a year 36.0% 29.6% Rarely 22.4% 24.4% Never 23.2% 25.9% In Eswatini, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2018 N Mean SD N Mean SD Are timely 85 6.25 2.21 84 6.59 2.02 Include appropriate level of stakeholder involvement during preparation 86 6.62 2.01 89 6.93 1.95 Lead to practical solutions 99 6.63 1.96 87 6.92 2.04 Are accessible (well written and easy to understand) 91 6.76 2.06 88 6.65 2.13 Are source of relevant information on global good practices 97 7.57 1.99 90 7.39 2.02 Are relevant to country challenges ' 95 6.91 2.07 Are adequately disseminated 94 5.76 2.25 87 6.14 2.25 Are translated enough into local language* 81 3.49 2.88 80 4.77 2.78 Are adaptable to Eswatini’s specific development challenges and 99 6.61 2.16 89 6.41 2.13 country circumstances *Significantly different between FY2014 and FY2018 ' Only FY 2018 questionnaire had this response option. FY 2014 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 103 7.05 2.10 108 7.19 1.81 results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 103 7.88 1.76 101 7.55 1.76 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 94 World Bank Group Country Opinion Survey 2018: Eswatini E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 71 6.35 2.48 73 6.68 2.28 The World Bank Group effectively monitors and evaluates the projects and programs it supports 98 7.70 1.79 98 7.88 1.98 The World Bank Group’s approvals and reviews are done in a 87 6.53 2.24 84 6.78 2.31 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 67 6.81 2.09 74 7.38 2.08 reasonable The World Bank Group’s conditions on its lending are reasonable 77 6.53 2.18 79 6.76 2.22 The World Bank Group takes decisions quickly in Eswatini* 74 5.78 2.29 78 6.58 2.12 Working with the World Bank Group increases Eswatini’s 98 7.71 1.93 98 7.86 1.94 institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of them 61 6.55 2.54 76 7.14 2.20 The World Bank Group provides effective implementation support 90 7.82 1.93 96 7.73 1.94 *Significantly different between FY2014 and FY2018 FY 2014 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 76 6.40 2.04 81 7.11 2.07 and corrects its work in real time in Eswatini?* *Significantly different between FY2014 and FY2018 F. The Future Role of the World Bank Group in Eswatini When considering the combination of services that the World Bank Group offers in Eswatini, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Eswatini?* (Select only ONE response) Percentage of Respondents FY 2014 FY 2018 Financial services 30.8% 39.3% Knowledge products 10.3% 17.8% Convening services 43.6% 2.2% None of the above 0.0% 0.7% The combination is appropriate for Eswatini 7.7% 29.6% Don't know 7.7% 10.4% *Significantly different between FY2014 and FY2018 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2018 Yes 11.8% 12.6% No 88.2% 87.4% 95 World Bank Group Country Opinion Survey 2018: Eswatini G. Communication and Information Sharing (continued) Do you have reliable access to the Internet?*' Percentage of Respondents FY 2014 FY 2018 Yes 97.6% 81.6% No 2.4% 18.4% *Significantly different between FY2014 and FY2018 ' In FY 2014, the question was “Do you have access to the Internet?” Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2018 Yes 60.3% 60.6% No 39.7% 39.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate.* 91 6.87 2.31 76 7.55 2.09 I find the information on the World Bank Group’s websites useful. 88 7.75 1.98 76 7.87 1.76 The World Bank Group’s social media channels are valuable 35 6.09 2.90 41 6.39 2.38 sources of information about the institution When I need information from the World Bank Group I know how 87 5.86 3.25 84 6.70 2.98 to find it The World Bank Group is responsive to my information requests 59 7.33 2.30 61 6.96 2.64 and inquiries *Significantly different between FY2014 and FY2018 96 World Bank Group Country Opinion Survey 2018: Eswatini Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following describes most of your exposure to the World Bank Group in Eswatini? Currently, do you professionally (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank Group’s 5.51 7.43 7.07 5.90 6.73 7.13 6.66 7.28 6.33 7.72 7.00 6.41 effectiveness in Eswatini. Overall the World Bank Group currently plays a relevant role in 6.66 7.99 7.73 6.65 7.64 7.23 7.15 8.30 7.47 7.60 7.59 7.29 development in Eswatini The World Bank Group’s work is aligned with what I consider the 6.57 7.68 7.44 6.60 7.29 7.23 7.06 7.77 7.07 7.61 7.35 7.04 development priorities for Eswatini Responsiveness to needs 5.74 7.46 6.93 6.12 6.90 6.46 6.48 7.44 6.48 7.17 6.80 6.63 Flexibility (in terms of the institution’s products and services) 5.63 6.58 6.32 6.07 6.36 6.08 5.93 7.14 6.24 6.31 6.54 5.59 Flexibility (in terms of changing country circumstances) 5.14 6.60 6.35 5.41 6.12 6.23 5.95 6.70 6.02 6.34 6.23 5.95 Being inclusive 5.83 6.74 6.67 5.75 6.31 6.83 6.33 6.95 6.20 6.97 6.70 5.96 Openness (sharing data and other information) 6.24 7.45 7.30 5.88 6.87 7.38 6.75 7.83 6.91 7.22 7.05 7.00 Collaboration with the Government 7.49 8.02 7.92 7.75 7.96 7.75 7.70 8.34 7.67 8.23 8.06 7.46 The speed in which it gets things accomplished on the ground 5.91 6.95 6.77 5.81 6.35 7.10 6.28 7.46 6.47 6.78 6.95 5.62 Helping to bring discipline/effective supervision to implementation 6.05 7.57 7.28 5.82 7.10 6.83 6.70 7.87 6.74 7.39 7.01 7.00 of investment projects Collaboration with civil society 5.45 5.98 5.93 5.71 5.83 6.00 5.49 7.12 5.69 6.18 6.24 4.95 Staff accessibility 5.74 7.09 6.94 6.00 6.94 6.38 6.38 7.95 6.19 7.46 7.30 5.52 Collaboration with other donors and development partners 6.44 6.96 6.81 6.47 6.85 6.54 6.50 7.42 6.40 7.29 6.96 6.19 Collaboration with the private sector 5.44 6.21 5.77 5.44 5.63 5.79 5.42 6.44 5.57 5.88 5.78 5.45 Straightforwardness and honesty 6.61 7.58 7.57 5.40 7.25 6.91 6.91 7.81 6.56 7.89 7.22 6.95 Treating clients and stakeholders in Eswatini with respect 7.05 8.10 7.87 6.31 7.56 7.63 7.37 8.17 7.13 8.10 7.72 7.11 Being a long-term partner 7.20 8.37 8.14 6.50 7.97 7.46 7.52 8.50 7.56 8.24 7.85 7.78 To what extent does the World Bank Group’s work help to 6.21 8.10 7.75 6.56 7.44 7.74 7.18 8.31 7.39 7.74 7.74 6.96 achieve development results in Eswatini? The World Bank Group’s financial instruments meet the needs of 6.35 7.62 7.48 6.24 7.30 7.08 6.73 8.28 7.18 7.33 7.50 6.35 Eswatini The World Bank Group meets Eswatini’s needs for knowledge 6.59 7.30 7.21 6.37 6.98 7.14 6.75 7.76 6.91 7.22 7.29 6.33 services The World Bank Group’s knowledge work and activities are adaptable to Eswatini’s specific development challenges and 5.34 7.03 6.72 5.33 6.26 6.86 6.19 7.35 6.02 7.03 6.59 6.17 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.44 7.65 7.43 6.63 7.14 7.60 7.03 7.96 7.29 7.26 7.44 6.86 development results in your country? Overall, how would you rate the technical quality of the World 6.92 8.02 7.85 6.94 7.65 7.76 7.36 8.60 7.52 7.90 7.94 7.07 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Eswatini 6.26 6.75 6.83 5.62 6.60 6.65 6.26 7.55 6.69 6.53 6.73 6.24 Where country systems are adequate, the World Bank Group 6.37 7.56 7.56 5.54 7.10 7.40 6.82 8.10 7.03 7.39 7.09 7.53 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 97 World Bank Group Country Opinion Survey 2018: Eswatini Appendix G: Eswatini FY18 COS Questionnaire World Bank Group Country Survey FY 2018 – Swaziland The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Swaziland or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Swaziland, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Swaziland. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING SWAZILAND A1. In general would you say that Swaziland is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 98 World Bank Group Country Opinion Survey 2018: Eswatini SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Swaziland. Please identify which of the following you consider the most important development priorities in Swaziland. (Choose no more than THREE) 1 Energy 15 Judiciary reform 2 Water and sanitation 16 Economic growth 3 Pollution 17 Disaster risk management 4 Job creation/employment 18 Equality of opportunity (i.e., social inclusion) 5 Health 19 Disease (i.e., HIV/AIDS and TB) 6 Financial markets 20 Information and communications technology Social protection (e.g., pensions, targeted social 7 21 Transport (e.g., roads, bridges, transportation) assistance) 8 Gender equity 22 Agriculture and rural development 9 Private sector development 23 Trade and exports 10 Education 24 Crime and violence Public sector governance/reform (i.e., government Natural resource management (renewable and 11 effectiveness, public financial management, public 25 non-renewable) expenditure, fiscal system reform) 12 Global/regional integration 26 Climate change (e.g., mitigation, adaptation) 13 Food security 27 Poverty reduction 14 Urban development 28 Anti corruption A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Swaziland? (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 Pollution 3 Equality of opportunity (i.e., social inclusion) 17 Job creation/employment 4 Disease (i.e., HIV/AIDS and TB) 18 Health 5 Information and communications technology 19 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 20 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 7 Agriculture and rural development 21 Gender equity 8 Trade and exports 22 Private sector development 9 Crime and violence 23 Education 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration 11 Transport (e.g., roads, bridges, transportation) 25 Food security 12 Energy 26 Urban development 13 Anti corruption Natural resource management (renewable and 27 14 Judiciary reform non-renewable) 99 World Bank Group Country Opinion Survey 2018: Eswatini SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Swaziland? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 100 World Bank Group Country Opinion Survey 2018: Eswatini SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Swaziland? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Swaziland? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 101 World Bank Group Country Opinion Survey 2018: Eswatini SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Swaziland? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Swaziland. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Swaziland solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Swaziland, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Swaziland? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 15 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 16 Agriculture and rural development 3 Private sector development 17 Trade and exports 4 Education 18 Crime and violence Public sector governance/reform (i.e., government Natural resource management (renewable and 5 effectiveness, public financial management, public 19 non-renewable) expenditure, fiscal system reform) 6 Global/regional integration 20 Climate change (e.g., mitigation, adaptation) 7 Food security 21 Poverty reduction 8 Urban development 22 Anti corruption 9 Energy 23 Judiciary reform 10 Water and sanitation 24 Economic growth 11 Pollution 25 Disaster risk management 12 Job creation/employment 26 Equality of opportunity (i.e., social inclusion) 13 Health 27 Disease (i.e., HIV/AIDS and TB) 14 Financial markets 28 Information and communications technology 102 World Bank Group Country Opinion Survey 2018: Eswatini SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Swaziland? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Stand-alone technical assistance (system oriented)   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Swaziland? (Choose no more than TWO) 1 Arrogant in its approach 2 Not client focused 3 The credibility of its knowledge/data 4 World Bank Group’s processes too complex 5 Not willing to honestly criticize policies and reform efforts in the country 6 Staff too inaccessible 7 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies an d procedures) 8 Not aligned with other donors’ work 9 Not aligned with country priorities 10 Not adequately sensitive to political/social realities in Swaziland 11 Too influenced by developed countries 12 Not exploring alternative policy options 13 Not collaborating enough with stakeholders outside the Government 14 Its advice and strategies do not lend themselves to practical problem solving 15 Not enough public disclosure of its work 16 Other (please specify): __________________________________________________ 17 Don’t know 103 World Bank Group Country Opinion Survey 2018: Eswatini SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Swaziland? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Swaziland Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  3 Guarantees 1 2 3 4 5 6 7 8 9 10  4 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  5 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Swaziland? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Swaziland The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Swaziland 104 World Bank Group Country Opinion Survey 2018: Eswatini SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Swaziland, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Swaziland with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 Poor donor coordination 2 The World Bank Group is not sensitive enough to political/social realities on the ground 3 Lack of/inadequate levels of capacity in Government 4 There is not an adequate level of citizen/civil society participation 5 The World Bank Group works too slowly 6 Poor coordination within the World Bank Group 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Poor coordination within the Government 11 The Government works inefficiently 12 Other (please specify): ________________________________________ 105 World Bank Group Country Opinion Survey 2018: Eswatini SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Swaziland? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable and non- 19 1 2 3 4 5 6 7 8 9 10  renewable) 20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Disease (i.e., HIV/AIDS and TB) 1 2 3 4 5 6 7 8 9 10  28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  106 World Bank Group Country Opinion Survey 2018: Eswatini SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Swaziland? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Private sector development 1 2 3 4 5 6 7 8 9 10  3 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 5 Global/regional integration 1 2 3 4 5 6 7 8 9 10  6 Food security 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Pollution 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Financial markets 1 2 3 4 5 6 7 8 9 10  14 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  15 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable and non- 17 1 2 3 4 5 6 7 8 9 10  renewable) 18 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  19 Poverty reduction 1 2 3 4 5 6 7 8 9 10  20 Anti corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Disease (i.e., HIV/AIDS and TB) 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  107 World Bank Group Country Opinion Survey 2018: Eswatini SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Swaziland? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Swaziland? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Swaziland The World Bank Group meets Swaziland’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 World Bank Group Country Opinion Survey 2018: Eswatini SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Swaziland, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Swaziland’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 109 World Bank Group Country Opinion Survey 2018: Eswatini SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Swaziland Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Swaziland’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Swaziland? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Swaziland? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree 110 World Bank Group Country Opinion Survey 2018: Eswatini SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SWAZILAND F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Swaziland? (Choose no more than TWO) 1 Help to bring discipline/effective supervision to implementation of investment projects 2 Offer more innovative financial products 3 Ensure greater selectivity in its work 4 Provide more adequate data/knowledge/statistics/figures on Swaziland’s economy 5 Offer more innovative knowledge services 6 Collaborate more effectively with Government clients (e.g., national, state, local) 7 Work faster 8 Reduce the complexity of obtaining World Bank Group financing 9 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 10 Reach out more to groups outside of Government 11 Increase the level of capacity development in the country 12 Improve the quality of its experts as related to Swaziland’s specific challenges 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Swaziland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Swaziland? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Swaziland 6 Don’t know 111 World Bank Group Country Opinion Survey 2018: Eswatini SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Swaziland? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 112 World Bank Group Country Opinion Survey 2018: Eswatini SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 113 World Bank Group Country Opinion Survey 2018: Eswatini SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Swaziland? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 114 World Bank Group Country Opinion Survey 2018: Eswatini SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Swaziland? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Swaziland? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Hhohho Region 2 Manzini Region 3 Lubombo Region 4 Shiselweni Region Thank you for completing the survey! 115