July 2023 FY 2023 Jamaica Country Opinion Survey Report ECR Business Intelligence Team Acknowledgements The Jamaica Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw the design, reporting, and analysis. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Jamaica Country Team and the independent fielding agency, The Caribbean School of Media and Communication (CARIMAC) at The University of the West Indies, Mona Campus. In particular, BI is grateful for the support from Karlene Collette Francis (Senior Operations Officer) and Penny Leana Bowen (Senior External Affairs Officer), who coordinated the survey- related activities from Kingston, Jamaica. Contents Objectives Overall Context World Bank Group’s Support for Development Areas Overall Attitudes toward the World Bank Group World Bank Group’s Work and Engagement on the Ground World Bank Group’s Knowledge Work and Activities The Future Role of the WBG in Jamaica Communications and Outreach Sample Demographics Methodology 3 Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Jamaica perceive the WBG. The survey explored the following questions: 1. What areas of development are perceived to be the most important? Have the priorities changed over the past three years? 2. What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance, alignment with Jamaica’s development priorities, and other key indicators? Are opinions improving or declining? 3. How is the WBG perceived as a development partner? Are opinions improving or declining? 4. What do key stakeholder value the most and the least when it comes to the WBGs work at the country level? What are the priorities looking forward? 5. What opinion do key stakeholders have of the WBG knowledge products and their quality? Are opinions improving or declining? 6. What are the preferred communication channels and which channels are reported to be used the most? Are there differences among stakeholder groups in terms of preferred channels? 7. What key topics that the WBG communicates do stakeholders recall? Is there a relationship between message recall and views of the WBG’s work? 4 Overall Context “Help Jamaica to fight crime, violence and corruption, and to have more tailored programmes for the country.” Government Respondent “The World Bank Group could ensure that it has preparatory consultations with prospective stakeholders and beneficiaries (where possible) prior to the development and implementation of its programmes and projects, as there are valuable lessons to be learnt from prior implementation… as well as understanding the culture (business, economic, social) and context within which an ideation will be brought to life. This will ensure that resources are channeled in the right direction at the right time.” Government Respondent Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? 5 Respondents Think Jamaica is Headed in the Right Direction A majority of respondents in Jamaica indicated that Country direction the country is headed in the right direction. 2023 Similarly, in fiscal year (FY) 2019, most respondents indicated that they were “very optimistic” (30%) or “somewhat optimistic” (53%) about the future. The right direction 59% The wrong direction 18% Not sure 23% FY23: In general, would you say that Jamaica is headed in ... ? (N=140) Q FY19: When you think about the future in Jamaica, are you … ? 6 (Very pessimistic, Somewhat pessimistic, Somewhat optimistic, Very optimistic, Not sure) (N=113) Familiarity with the World Bank Group Mean Familiarity Rating Year comparison: Respondents in this year’s 1 2 3 4 5 6 7 8 9 10 Country Survey reported statistically similar levels of familiarity with the World Bank Group All Respondents 7.0 as in FY19: Mean familiarity: FY23 = 7.0 Government 7.8 FY19 = 7.2 Collaboration: Respondents who collaborate Bilateral / Multilateral Agency 7.3 with the World Bank Group (WBG) reported significantly higher levels of familiarity with the institution’s work: Media 7.3 Mean familiarity: Collaborate with WBG = 8.2 Do not collaborate = 6.4 Private Sector 7.0 Civil Society 6.1 Academia 5.7 Significantly different between stakeholder groups How familiar are you with the work of these organizations in Jamaica: Q The World Bank (International Bank for Reconstruction and Development [IBRD])? 7 Familiarity with the World Bank Group Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 Respondents reported higher levels of familiarity with the Caribbean Development Bank (CDB), The World Bank (IBRD) 7.0 the European Union (EU), the Inter-American Development Bank (IDB), the International The United Nations (UN) 8.0 Monetary Fund (IMF), and the United Nations (UN) than the World Bank. European Union (EU) 7.8 Year comparison: Respondents in this year’s The Inter-American Development Bank Country Survey reported significantly higher (IDB) 7.7 levels of familiarity with the IDB and the CDB than in FY19: The International Monetary Fund (IMF) 7.5 IDB Mean familiarity: FY23 = 7.7 The Caribbean Development Bank (CDB) 7.2 FY19 = 7.1 Foreign, Commonwealth and 5.8 Development Office CDB Mean familiarity: FY23 = 7.2 FY19 = 6.5 Global Affairs Canada 5.5 The International Finance Corporation 5.1 (IFC) The Multilateral Investment Guarantee 3.1 Agency (MIGA) International Centre for Settlement of 2.6 Investment Disputes (ICSID) How familiar are you with the work of these organizations in Jamaica? Q Scale: 1-10 (1: Not familiar at all – 10: Extremely familiar) 8 Trust in Institutions Mean Trust Rating 1 2 3 4 5 6 7 8 9 10 The Bank of Jamaica, the UN, academia, and 7.2 Bank of Jamaica 6.7 regional development banks were among the most trusted institutions in Jamaica from among those United Nations (UN) 7.1 studied. 6.9 7.0 At the same time, the media, Parliament, and the Academia / think tanks / research institutions local and national governments were the least 7.0 trusted institutions, according to respondents. Regional development banks (IDB, CDB) 6.7 6.8 Civil society 6.4 6.7 FY23 The World Bank Group 7.1 FY19 6.2 Private sector* 5.6 6.2 International Monetary Fund (IMF) 6.4 5.9 Media* 5.4 5.5 Parliament/legislative branch 5.5 The National government 5.1 *significantly different 4.7 between years Local government To what extent do you trust each of the following groups to do what is right? Q Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) 9 World Bank Group’s Support for Development Areas “[We need] help to build capacity in the public service around evaluation and measurement. Ensure accountability in the use of government resources. Help to deal with issues related to productivity.” Civil Society Respondent “Strongly support initiatives aimed at building sustained innovation policies, practices, cultures, frameworks and environments.” Private Sector Respondent Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? 10 Development Areas Education 47% Vs FY19 +25 for WBG Focus Crime and violence Agriculture and food security 39% 47% +22 +20 Climate change 37% Education and crime/violence were the top areas in FY23 +21 identified by stakeholders. They would like the WBG to Health, pandemic preparedness 37% +29 focus its resources in these particular areas. Both Environment protection / Natural resource mgmt. 28% NA increased by more than 20 percentage points since FY19. Job creation / employment 26% +10 Agriculture, climate change, and especially health also Public sector governance 25% +18 grew in prominence in FY23, with nearly twice as many Energy / Extractives 25% respondents selecting them from among the top +22 development priorities this year as compared to FY19. Digital development 22% +18 Social Inclusion 21% For the most part, the top areas selected as priorities for NA the WBG were consistent across stakeholder groups; Water supply and sanitation infrastructure 19% however, education was significantly less of a priority for +11 Macroeconomic stability 18% respondents from bilateral/multilateral agencies (20%) +4 Social protection 16% compared to respondents from other stakeholder groups. +8 In addition, health and pandemic preparedness was Debt sustainability 14% significantly more of a priority for respondents ages 35 and NA Private sector development 13% younger (75%) as compared to older respondents. -3 Trade 12% Transport and connectivity 12% +6 IMPORTANT NOTE: The overall increase in percentages is partially attributable to a change in methodology: In FY19, respondents could +11 Urban development 10% select up to 3 priorities, but in FY23 they could select up to 5. Also, two big cross-cutting areas, Economic Growth and Poverty Reduction (#2 and Gender equity 7% +6 #3 in FY19), were removed from the list of options in FY23. Regional integration 4% +6 FY23: Which areas should the WBG prioritize in its work in Jamaica to have the most Q impact on development results in the country? (Choose no more than 5) (N=137) Other 2% = FY19: In which sectors do you believe the WBG should focus most of its resources Tourism development 2% NA (financial and knowledge services) in Jamaica? (Choose no more than 3) (N=170) Effectiveness of WBG’s Support in Sectoral Areas The WBG’s work in the area of debt sustainability and macroeconomic stability in Jamaica received the highest effectiveness ratings. However, the ratings of the WBG’s effectiveness across several sectoral areas were significantly lower in FY23 compared to FY19. Most notably, the ratings for climate change dropped. Mean Effectiveness Rating Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Debt sustainability 6.7 5.7 Agriculture and food security* 6.9 Macroeconomic stability 6.7 Environment Protection / Natural 5.7 6.9 resource management 5.9 Public sector governance* 6.1 7.2 Transport and Connectivity 5.7 Tourism development 6.1 Social protection* 5.6 6.8 Private sector development* 6.0 6.7 5.6 Job creation / employment* 6.6 Trade 5.9 6.5 Education* 5.5 5.8 6.6 Climate change* 7.4 Social Inclusion* 5.5 Health 5.8 6.7 6.4 FY23 Water supply and sanitation 5.5 Regional integration 5.8 infrastructure 6.3 6.2 FY19 5.8 Energy / Extractives* 5.5 Gender equity* 6.8 *significantly different 6.8 between years 5.8 Urban development* 5.0 Digital development 6.3 6.0 How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jamaica? Q (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”), 12 Scale: 1-10 (1: Not effective at all – 10: Very effective) Key Sectoral Areas: Stakeholder Comparison Government respondents 7.0 gave the highest ratings for 6.1 Public sector 6.3 the WBG’s effectiveness in governance* 6.1 key sectoral areas, whereas 4.3 5.7 academia respondents gave significantly lower ratings for 7.0 6.2 effectiveness. It should also be Private sector 5.0 Government noted that civil society development* 6.0 respondents gave the lowest 3.9 6.0 Bilateral / Multilateral Agency ratings for the WBG’s work on climate change. Bilateral 7.0 5.1 Civil Society and/or multilateral agency 4.7 respondents gave their lowest Climate change* 5.4 4.9 Private Sector effectiveness rating for the 5.9 WBG’s work in agriculture and 6.9 Academia food security. 4.8 Agriculture and food 5.4 Media security* 5.2 4.5 5.9 6.5 *Significantly different 5.8 between stakeholder groups Job creation / 5.3 employment* 5.5 3.9 5.5 1 2 3 4 5 6 7 8 9 10 Mean Effectiveness Rating Q How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jamaica? Scale: 1-10 (1: Not effective at all – 10: Very effective) 13 Natural Disasters, Severe Droughts and Heatwaves were the Main Climate Change Concerns Regarding the potential adverse impacts of climate change in Jamaica, the vast majority of respondents were very concerned about increased natural disasters (86%) and more frequent and severe droughts and heatwaves (85%). Floods, water supply, crop yields, and shoreline erosion were also of great concern to respondents. Not at all A little Somewhat concerned Very concerned Increase in natural disasters 86% More frequent and severe droughts / heatwaves 85% More frequent and severe floods 78% Diminished water supply for people and the economy 76% Decreased crop yields/food insecurity 76% Increase erosion of shoreline 72% Land and forest degradation 64% Effects on public health 56% Unsafe drinking water 55% Air pollution 51% Loss of jobs 50% Extinction of plant/animal species 49% Forest fires 38% Climate-driven migration 31% Q What is your level of concern for each of the potential impacts of climate change as it affects your country? (N=~123) 14 Overall Attitudes toward the World Bank Group “The capacity of the Government of Jamaica agencies to implement [World] Bank-funded projects should be evaluated, and actions should be taken to enhance the effectiveness of these agencies. Community-based organizations and civil society, private sector companies, and independent consultants must be included in preparing World Bank-funded projects, … [as well as] capacity-building activities … to ensure effectiveness. Dialogue and Action Platforms should be established for the effective implementation of projects. A depository of independent consultants and service providers should be created to speed up the procurement process. Monitoring and evaluating project actions [is necessary] to ensure alignment with [the] objectives and Government policy programme. More surveys of this nature [are necessary].” Private Sector Respondent Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? 15 Key Performance Indicators In FY23, there was a decline across key performance indicator questions, significantly so for the WBG’s relevance and effectiveness in achieving development results. About a quarter of respondents gave the WBG high ratings (9 or 10 on a 10-point scale) for relevance and alignment with Jamaica’ s development priorities. However, a majority of respondents gave low ratings for the WBG’s effectiveness in achieving development results and ending extreme poverty in Jamaica. FY23 FY19 Percentage Point Change from FY19 Mean Mean +16 -19 +3 Relevance* 41% 31% 28% 7.0 7.5 +5 -8 +3 Alignment 44% 33% 23% 6.8 7.1 +7 -9 +2 Influence 43% 41% 16% 6.7 6.9 +14 -6 -8 Effectiveness in achieving results^* 51% 40% 9% 6.3 7.1 Ending extreme poverty 56% 27% 18% 6.0 N/A *significantly different between years Low (1-6) Medium (7-8) High (9-10) The World Bank Group currently plays a relevant role in development in Jamaica. Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) Q The World Bank Group’s work is aligned with what I consider the development priorities for Jamaica, Scale: 1 -10 (1: Strongly disagree – 10: Strongly agree) To what extent does the World Bank Group influence the development agenda in Jamaica? Scale: 1-10 (1: To no degree at all– 10: To a very significant degree) How effective has the World Bank Group been in achieving development results in Jamaica? Scale: 1-10 (1: Not effective at all– 10: Very effective) The World Bank Group’s work helps end extreme poverty in Jamaica. Scale: 1 -10 (1: Strongly disagree – 10: Strongly agree) ^A mean score of the two questions asked in FY19: Overall, please rate your impression of the World Bank Group’s effectiveness in Jamaica. Scale: 1-10 (1: Not effective at all– 16 10: Very effective); To what extent does the World Bank Group’s work help to achieve development results in Jamaica? Scale: 1 -10 (1: To no degree at all– 10: To a very significant degree) Key Performance Indicators: Stakeholder Comparison Respondents from the 7.7 government and bilateral or 7.0 multilateral agencies tended 6.9 Relevance 6.8 to have the most positive 6.1 perceptions of the key 6.4 performance indicators 7.5 regarding the WBG’s work in 6.9 Aligned with 6.5 Government Jamaica. However, 6.3 Priorities* respondents from academia 5.6 7.2 Bilateral / Multilateral Agency (who also reported the lowest levels of familiarity with the 7.1 WBG) tended to have the least 6.6 Civil Society 7.2 positive perceptions. Given Influence 6.6 6.4 Private Sector these results, a targeted 6.2 outreach strategy should be 6.9 Academia considered for engaging with 6.3 those in academia and Effectiveness in 6.3 Media research centers in order to achieving results 5.9 5.5 better inform them about the 6.1 WBG’s work in Jamaica. This 6.4 could include sharing project 6.9 *Significantly different results and partnering in Ends extreme 6.4 between stakeholder groups selected activities. poverty* 5.4 4.0 6.1 1 2 3 4 5 6 7 8 9 10 Mean Rating The World Bank Group currently plays a relevant role in development in Jamaica. Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) The World Bank Group’s work is aligned with what I consider the development priorities for Jamaica, Scale: 1 -10 (1: Strongly disagree – 10: Strongly agree) To what extent does the World Bank Group influence the development agenda in Jamaica? Scale: 1-10 (1: To no degree at all– 10: To a very significant degree) Q How effective has the World Bank Group been in achieving development results in Jamaica? Scale: 1-10 (1: Not effective at all– 10: Very effective) 17 The World Bank Group’s work helps end extreme poverty in Jamaica. Scale: 1 -10 (1: Strongly disagree – 10: Strongly agree) Key Performance Indicators: Government Comparison The ratings for key performance indicators in Jamaica pertaining to government respondents were statistically similar between the FY23 and FY19 surveys. Of all stakeholder groups, only respondents from the private sector had a significant decline in ratings for trust in the WBG (FY23 mean=7.9, FY19 mean=6.6) and the WBG’s effectiveness in achieving results (FY23 mean=7.3, FY19 mean=5.9). 7.8 Familiarity with the WBG 7.8 7.7 Relevance 8.1 7.5 Aligned with Priorities 7.6 Government FY23 7.2 Trust in the WBG Government FY19 7.3 7.1 Influence 7.2 6.9 Effectiveness in achieving results 7.4 1 2 3 4 5 6 7 8 9 10 Mean Rating How familiar are you with the work of these organizations in Jamaica? Scale: 1-10 (1: Not familiar at all – 10: Extremely familiar) The World Bank Group currently plays a relevant role in development in Jamaica. Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) The World Bank Group’s work is aligned with what I consider the development priorities for Jamaica, Scale: 1 -10 (1: Strongly disagree – 10: Strongly agree) To what extent do you trust each of the following groups to do what is right? Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) Q To what extent does the World Bank Group influence the development agenda in Jamaica? Scale: 1-10 (1: To no degree at all– 10: To a very significant degree) 18 How effective has the World Bank Group been in achieving development results in Jamaica? Scale: 1-10 (1: Not effective at all– 10: Very effective) Key Performance Indicators: Regional Comparison The mean ratings for relevance, alignment, and influence in Jamaica were statistically similar to those in Latin America and Caribbean (LAC) countries surveyed in FY22; however, the effectiveness in achieving development results was significantly lower in Jamaica than in other LAC countries. The mean ratings for relevance and alignment were statistically similar to those in International Bank for Reconstruction and Development (IBRD) countries surveyed in FY22; however, effectiveness and influence was significantly lower in Jamaica than in other IBRD countries. 7.0 Relevance 7.0 7.1 6.8 Aligned with Jamaica FY23 6.8 Priorities 6.9 LAC FY22 6.7 Influence 6.7 7.1 IBRD FY22 6.3 Effectiveness in 6.9 achieving results 7.0 1 2 3 4 5 6 7 8 9 10 Mean Rating LAC Survey countries for FY22 included: Bolivia, Colombia, Ecuador, Guatemala, Panama, and Peru Q IBRD Survey countries for FY22 included: Angola, Botswana, Eswatini, Mauritius, Philippines, Thailand, Bulgaria, Bolivia, Colombia, Ecuador, Guatemala, Panama, Peru, 19 and Jordan Effectiveness of the World Bank Group Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 The EU, IDB, and UN were rated higher in their effectiveness at achieving development results than the World Bank Group. The World Bank Group (IBRD) 6.3 Year comparison: Respondents in this year’s Country Survey rated the effectiveness of the European Union (EU) 6.7 IDB and CDB significantly lower than in FY19: The Inter-American Development Bank IDB Mean effectiveness: FY23 = 6.5 6.5 (IDB) FY19 = 7.2 The United Nations (UN) 6.4 CDB Mean effectiveness: FY23 = 6.1 FY19 = 6.6 The International Monetary Fund (IMF) 6.3 Global Affairs Canada 6.2 Caribbean Development Bank (CDB) 6.1 UK Foreign, Commonwealth and 6.1 Development Office How effective has each of these organizations been in achieving Q development results in Jamaica? 20 Scale: 1-10 (1: Not effective at all – 10: Very effective) Familiarity Leads to Mean Effectiveness Rating Positive Perceptions 1 2 3 4 5 6 7 8 9 10 7.1 of Effectiveness European Union (EU) 5.7 6.9 In comparing the ratings for institutional The World Bank Group 4.8 effectiveness among respondents highly familiar with the institution (ratings of 8-10 on a 10-point scale) and those with little familiarity with the institution 6.9 Inter-American Development Bank (IDB) (ratings of 1-4 on a 10-point scale), the impact that 4.9 familiarity has on perceptions of an institution High familiarity becomes evident. 6.8 with institution United Nations (UN) 5.0 (8-10) Those who were highly familiar with an organization’s work in Jamaica had significantly Low familiarity 6.7 with institution more positive perceptions of the institution’s International Monetary Fund (IMF) (1-4) 4.1 effectiveness in achieving development results in Jamaica. 6.7 Global Affairs Canada 4.6 UK Foreign, Commonwealth and Development 6.7 Office 4.2 6.5 Caribbean Development Bank (CDB) 4.3 How familiar are you with the work of these organizations in Jamaica? Scale: 1-10 (1: Not familiar at all – 10: Extremely familiar) All significantly different Q How effective has each of these organizations been in achieving development between high and low familiarity 21 results in Jamaica? Scale: 1-10 (1: Not effective at all – 10: Very effective) Overall Ratings for Indicator Questions Mean Rating Respondents from government gave the highest 1 2 3 4 5 6 7 8 9 10 mean ratings for the aggregated responses to the eighteen COS indicator questions, whereas All Respondents 6.7 respondents from academia had significantly lower mean ratings. Government 7.1 Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the Bilateral / Multilateral Agency 6.8 eighteen indictor questions as compared to respondents who do not collaborate with the WBG: Private Sector 6.5 Collaborate with WBG = 7.4 Do not collaborate = 6.0 Media 6.3 Civil Society 6.2 Academia 5.5 Mean Ratings for the nineteen COS Indicator Questions by Stakeholder Groups on a Scale from 1 to 10. Q These selected indicators are listed at the end of this report. 22 World Bank Group’s Work and Engagement on the Ground “Partner with civil society groups and academia (triangulate) to build equitable social relationships [and] resilience and [engage in] climate change mitigation to ensure local people benefit, not large corporations.” Academia Respondent “[Building] closer partnership[s] with private sector implementing bodies and NGOs may be a more effective means of implementing desired or agreed programs. Implementation through some government institutions has been wanting in terms of timely execution and ability to meet agreed targets.” Government Respondent Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? 23 Greatest Value Financial resources and technical assistance Percentage of Respondents continued to be the most valued activities of the WBG Financial resources 41% in Jamaica. The perceived value of the WBG’s data and statistics Technical assistance 36% increased in FY23 (18%), up from 7% in FY19. It was particularly valued by respondents from bilateral/ Formal policy advice, studies, analyses 23% multilateral agencies (35%) and the media (38%). Implementation support 21% By contrast, the ratings for capacity development decreased from 29% in FY19 to 16% in FY23; however, Significantly more valued by capacity development was still particularly valued Data and statistics 18% bilaterals/multilaterals and media among respondents in the government (32%). Global knowledge sharing 18% In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? Capacity development related to World Significantly more valued Bank Group supported projects 16% by government “Work more with the private sector to provide greater grant funding and lower [interest] funding loans to the productive sectors. To access funding [can], at times, … be onerous. Too much of the funding [is] spent on Bringing together different groups of stakeholders 8% professionals to administer complex procedures instead of … on the projects.” Private Sector Respondent Mobilizing third party financial resources 7% “Lessen the non-financial conditionalities on financial assistance. Be less dogmatic about imposing conditions and trying to fix problems … [that] are Development partners’ coordination 7% not relevant to the Jamaican experience.” Academia Respondent Global advocacy 3% “Increase development financing for investment projects and social inclusion measures.” Government Respondent Q When thinking about the World Bank Group’s role in Jamaica, which activity do you VALUE the most? (Choose no more than 2) (N =122) 24 The WBG as a Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 7.6 Being a long-term partner* The WBG is seen as an open, long-term partner 8.4 in Jamaica. Openness (sharing data and other 7.6 Although perceptions of the WBG as a development information) 7.1 partner were lower this year compared to FY19, only the difference in perceptions of the WBG as a long- term partner reached statistical significance. 7.5 Straightforwardness and honesty 7.4 In your opinion, what is the most important thing the WBG Treating clients and stakeholders in Jamaica 7.5 FY23 could do to help increase its effectiveness in Jamaica? with respect 7.8 FY19 “1. Become a visible partner, through traditional and digital media channels. 2. Quantify the many successful projects 6.3 Responsiveness to needs completed and highlight them for publication.” 6.7 Media Respondent “[The] World Bank should continue to sustain its mandate and 6.2 Access to WBG staff and experts programs implemented in Jamaica as they have been well 6.2 received.” Government Respondent 5.7 Flexibility when circumstances change 6.0 *Significantly different between years To what extent is the World Bank Group an effective development partner in Jamaica, in terms of each Q of the following?, Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) 25 The WBG should Collaborate More with the Private Sector and Civil Society according to Respondents Percentage of Respondents A majority of respondents indicated that the WBG Private sector 53% should collaborate more with the private sector and civil society, which is consistent with the FY19 Civil society 52% findings. Respondents also wanted more collaboration with academia and the national government. Academia/think tanks/research institutions 45% In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Jamaica? The National Government 39% “Increase local stakeholder engagement, especially with the private sector. Work with academia could help the group fine tune priority Regional development banks (IDB, CDB) 28% areas of support. …The media could also benefit from workshops to build capacity and aid specialist reporters, or reporters in general, to … improve how they share with the public the World Bank's work.” Other donors and development partners 26% Media Respondent “More engagement with grassroots civic organizations --both urban Local government authorities 20% and rural – [is necessary] to … [obtain] their insights as to (i) what are the most urgent and pressing needs, (ii) what they believe to be viable solutions to obstacles/challenges for development.” Parliament/legislative branch 12% Government Respondent “Increase engagement with civil society, academia, [the] media and Media 12% local governments to improve responsiveness of support and widen public support.” Media Respondent Other 2% 26 Q Which THREE of the following groups should the WBG collaborate with more in Jamaica? (Choose no more than 3) (N=121) WBG as a Development Partner in terms of Collaboration with Stakeholders The WBG received the highest mean ratings for its collaboration with the national government of Jamaica. 7.5 The national/federal government 7.6 For those institutions that could be compared, respondents gave statistically similar ratings for the 6.9 Regional development banks (IDB, CDB) WBG’s collaborations as compared to FY19. 6.8 Respondents from academia were the most critical of the Other donors and development partners 6.5 WBG’s collaboration with various stakeholder groups (mean rating across all groups = 4.9). 6.0 Private sector 6.2 FY23 5.7 FY19 In your opinion, what is the most important thing the World Bank Academia/think tanks/research institutions Group could do to help increase its effectiveness in Jamaica? 5.7 “1. Increase and strengthen partnerships with community-based Civil society organizations. 5.8 2. Create more opportunities for exposure of the work of the WBG through traditional and new media.” 5.7 Parliament/legislative branch Parliament Respondent 5.5 Local government authorities “I think the World Bank as a development partner can more deliberately and closely work with CSOs so that we are more aware of their outputs, as well as have greater opportunities to partner with them on projects.” 4.9 Media Civil Society Respondent 1 2 3 4 5 6 7 8 9 10 Q To what extent is the WBG an effective development partner in Jamaica, in terms of collaborating with the following groups: (1-Strongly disagree, 10-Strongly agree) 27 WBG’s Financial Instruments Mean Level of Agreement Respondents had the highest levels of agreement 1 2 3 4 5 6 7 8 9 10 regarding the insistence of the WBG on accountability 8.0 through its lending. They also agreed that working with The WBG insists on accountability through its 7.5 the WBG increases Jamaica’s institutional capacity, lending.* and that the WBG effectively monitors and evaluates its projects. 7.9 Working with the World Bank Group increases 7.3 Jamaica’s institutional capacity* Respondents had the lowest levels of agreement that the 7.9 WBG’s financial instruments meet Jamaica’s needs. 7.8 The WBG effectively monitors and evaluates Respondents’ ratings regarding the WBG’s financial the projects and programs it supports* 7.4 instruments in Jamaica were significantly higher 7.6 compared to LAC countries surveyed in FY22; however, ratings for the WBG’s financial instruments meeting the The WBG provides financial support in a timely 7.2 6.7 needs of the country were significantly lower than in manner.^* 6.9 other LAC countries. Jamaica FY23 6.8 LAC FY22 In this year’s survey, compared to respondents from The conditions of the WBG’s financing are other stakeholder groups, respondents from competitive compared to markets. Jamaica FY19 bilateral/multilateral agencies and academia had significantly lower levels of agreement that the WBG 6.5 The WBG’s financial instruments meet the insists on accountability (means=6.9 and 7.2, needs of Jamaica.* 6.8 respectively). Respondents from academia and the 6.3 media also had significantly lower levels of agreement that the WBG’s financial instruments meet Jamaica’s *Significantly different between Jamaica FY23 and LAC FY22 needs (means=5.0 and 4.7, respectively). To what extent do you agree/disagree with the following statements? Q Scale: 1-10 (1: Strongly disagree– 10: Strongly agree) ^In FY22 and in FY19, the option was “The World Bank Group disburses funds promptly” 28 LAC FY22 included: Bolivia, Colombia, Ecuador, Guatemala, Panama, and Peru World Bank Group’s Knowledge Work and Activities “Providing free and timely access to up-to-date data and statistics [is valuable]. Sharing more of your knowledge on the issues that are affecting Jamaica [is also important].” Media Respondent “Really pay attention to the issues, don't make assumptions, ensure that local consultants are involved – and not persons who do not know the Caribbean or Jamaican context.” Private Sector Respondent Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? 29 WBG’s Knowledge Work The majority of respondents reported that they had not used the WBG’s knowledge work. Although it did not reach statistical significance, it should be Use of the WBG’s Advisory noted that 57% of government respondents reported Services and Analytics using WBG’s knowledge work, whereas most respondents from other stakeholder groups reported not using it: for example, bilateral/multilateral agencies (59%); civil society (62%); the private sector (47%); academia (67%); and the 15% media (63%). 34% Respondents who had used the WBG’s knowledge work in the past had significantly higher levels of agreement that they anticipate using WBG knowledge work in the future (mean=8.7) than respondents who had not used it in the past (mean=7.0). 51% In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? “WBG could do a better job [regarding the] … dissemination … of results of various studies/findings.” Academia Respondent Yes No Not sure “Generate more knowledge … [about] the products and make them more accessible, including ramping up climate financing.” Bilateral/Multilateral Agency Respondent Q Have you used the WBG’s advisory services and analytics in the past? (N=115) 30 WBG’s Knowledge Work (continued) Mean Rating 1 2 3 4 5 6 7 8 9 10 Respondents had the highest levels of agreement about their plans to use WBG knowledge work in the future – 8.1 I anticipate using the WBG's advisory services and and that the WBG brings global expertise. analytical work in the future. Respondents gave the lowest ratings for the 8.0 significance of the contribution of the WBG’s The WBG brings global expertise to Jamaica as 7.7 knowledge work to development results, and for the part of its advisory services and analytical work.^** 7.6 WBG’s knowledge being adequately disseminated 7.4 (however, the latter has significantly improved since I am satisfied with the quality of the WBG’s advisory FY19). services and analytical work in Jamaica. Of note, across most aspects of the WBG’s knowledge 7.4 work, respondents from government and bilateral/ The WBG’s advisory services and analytical work 7.2 are timely.* ** multilateral agencies tended to have the most positive 6.6 perceptions. However, respondents from academia and 7.1 the media tended to have the least positive perceptions. The WBG’s advice and recommendations are Jamaica 7.2 tailored to Jamaica’s context.^ FY23 Respondents across all stakeholder groups had similar 6.7 ratings for their anticipated use of the WBG’s knowledge LAC FY22 6.9 work in the future. The WBG’s analytical work is adequately 6.6 disseminated.* ** Jamaica 6.0 Respondents’ ratings that the WBG’s knowledge work FY19 brings global expertise, is adequately disseminated, and 6.7 is timely were significantly higher compared to LAC Significant contribution to development results** 7.1 countries surveyed in FY22; however, ratings for the 6.9 significance of the contribution that the WBG’s *Significantly different between Jamaica FY23 and Jamaica FY19 knowledge work makes to development results had **Significantly different between Jamaica FY23 and LAC FY22 significantly lower ratings than in other LAC countries. To what extent do you agree/disagree with the following statements? Scale: 1-10 (1: Strongly disagree– 10: Strongly agree) How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in Jamaica? Q Scale: 1-10 (1: Not significant at all– 10: Very significant) ^In FY19, this option was “Are adaptable to Jamaica’s specific development challenges and country circumstances* 31 LAC FY22 included: Bolivia, Colombia, Ecuador, Guatemala, Panama, and Peru. The Future Role of the World Bank Group in Jamaica “The World Bank should focus more resources on independent initiatives taken by people at the community/local level that create new and meaningful economic opportunities to improve their human welfare. Enable more initiatives in sync with their traditions and culture. …So, for [increased] World Bank effectiveness, use more local human resources.” Civil Society Respondent “Liaise with existing government partners to ensure no duplication and maximum leveraging of funds.” Bilateral/Multilateral Agency Respondent Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? 32 What the World Bank Group Could Do to Increase its Effectiveness in Jamaica Focus areas: Respondents highlighted some of the key areas that they consider important for the WBG. These included human capital—particularly support for Categories of responses to education; public sector governance – including capacity development, public the qualitative question about resource management, and anti-corruption; support for capital projects and what the WBG could do to help infrastructure building and maintenance; sustainable development, environmental increase its effectiveness protection and coping with the effects of climate change; private sector in Jamaica development, and more inclusive development. “By Increasing human capacity development projects and being more transparent in its work in Jamaica.” Private Sector Respondent Collaboration “Provide enhance[d] technical IT assistance to [micro, small and medium enterprise] MSME growth and 15% development through access to affordable and fit for purpose financing. Facilitate [the] increase[d] adoption and Areas for use of technology products and services for MSMEs. Hold the national government more accountable [for] its WBG focus poor spend[ing] on infrastructure, specifically on road maintenance.” Communication 39% Government Respondent 21% “Investing in education and creating human capital – particularly addressing at-risk youth, digitalization, Operations modernizing agriculture, and increasing private sector engagement – are some of the opportunities that stood 25% out; [also], … fostering a creative economy and urban rejuvenation.” Bilateral/Multilateral Agency Respondent “More targeted development projects for rural Jamaica and deprived urban areas of the capital and other cities and towns. More help to transform the country's education system.” Media Respondent “Providing more climate-resilient grant funding to … vulnerable and at-risk communities to reduce the impact of climate change.” Government Respondent In your opinion, what is the most important thing the World Bank Group could do to help Q increase its effectiveness in Jamaica? (Please be specific) (N=80) 33 What the World Bank Group Could Do to Increase its Effectiveness in Jamaica (continued) Operations: Respondents stressed the importance of transparency and accountability in WBG-funded projects, pointing out the need for closer monitoring and evaluation of the results. Respondents also emphasized that the Bank needs to be more strategic, ensuring implementation capacity, as well as realistic indicators of effectiveness. Some felt that the Bank needed to reinforce its partnerships and engage more with Jamaica. “More direct oversight mechanisms [are needed] to ensure credibility and accountability of government support provided to vul nerable groups.” Civil Society Respondent “Within the context of monitoring and evaluation, the WBG could focus more on evaluation of some of its projects to ensure they are achieving [the] desired goal/impact.” Civil Society Respondent “Have more targeted interventions at the tertiary level through internships, learn and earn projects in underserved communities, for example, [helping] the disabled or farming communities.” Government Respondent “Focus on ensuring that recipients have very clear monitoring and evaluation frameworks with realistic indicators. [Also], en sure … that disbursements are only done when it is clear that the institution has the capacity to absorb and utilize resources effectively. Ensure that recipients have a track record of transparency and accountability with the requisite governance structure. [This means that] where targets are not being met, no further funding is made available. Support capacity building to implementing partners to ensure that they have capacity to manage projects properly.” Academia Respondent “I think the Bank’s support has declined over the years. Therefore, it could do a needs analysis and try to provide more supp ort in the areas [in which] the country is struggling.” Government Respondent Collaboration and Communications: Responses mainly focused on the need for more effective collaboration with various stakeholder groups and effective communications with the media and the public. These responses are, for the most part, covered in the respective sections of this report. In your opinion, what is the most important thing the World Bank Group could do to help Q increase its effectiveness in Jamaica? (Please be specific) (N=215) 34 Communications and Outreach “[The WBG should] more effectively communicate its evaluations and findings through dissemination groups and public engagements.” Academia Respondent “The WBG could more effectively share its information with the wider society, including civil society groups, academia, [the] private sector, trades unions and the like. [It should share] … its analyses of the development issues … we confront.” Parliament Respondent Q In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? 35 General Information Sources Percentage of Respondents Respondents reported using a variety of sources Newspapers (Print or online) 69% to obtain information about socioeconomic development issues in Jamaica, but a majority Research papers / Official relied on newspapers and research papers. statistics 66% Respondents from all stakeholder groups indicated Social media 44% that they obtain most of their information from newspapers or research papers. However, respondents from academia indicated that they Television (TV) 34% were significantly less likely to utilize TV. They were significantly more likely to utilize podcasts than respondents from other stakeholder groups. Radio 24% In your opinion, what is the most important thing the WBG e-Newsletters 19% could do to help increase its effectiveness in Jamaica? “Ensuring increased promotion of its work through projects and Other 8% programmes that are supported in Jamaica via media and formats that are readily accessible by the Jamaican populace.” Government Respondent Podcasts 5% “Build more awareness with less visible stakeholders about the impact of the WBG work and services.” Blogs 2% Private Sector Respondent How do you get most of your information about economic and social development issues in Jamaica? Q (Choose no more than 3) (N=110) 36 Preferred WBG Information Sources A majority of respondents reported that they Percentage of Respondents preferred to obtain information about the WBG and its work through publications. Publications and other written materials 60% Respondents from bilateral/multilateral agencies preferred direct contact equally to publications Event/conference/ seminar/workshop (in (62% for both). Respondents from academia person or online) 39% preferred events/conferences (71%) more than publications (57%). Website 35% Although their top preference was publications, respondents from civil society and the private sector also liked e-Newsletters (46% and 50%, Direct contact with staff (e.g., in person, respectively) and media respondents also liked virtually, phone, email) 32% interviews and press conferences (60%). In your opinion, what is the most important thing the WBG could do to help increase its effectiveness in Jamaica? Social media (e.g., Facebook, Twitter) 31% “Frequent and more robust media interactions, to include, but not [be] restricted to, updates on ongoing and upcoming projects, their efficacy and impact on [the] macro and micro levels. Updates on key e-Newsletters 29% focus areas of [the] WBG – how will Jamaica and the region benefit from them.” Media Respondent “…Not terribly familiar with specific projects aside from a few that we have been involved in. Could continue to increase visibility and profile Interviews and press conferences 20% of major donors and partners, and also ensure that donor advocacy and interventions are coordinated and supportive of World Bank work.” Bilateral/Multilateral Agency Respondent Q How would you prefer to obtain information about the World Bank Group and its work? (Choose no more than 3) (N=110) 37 Recent Interactions with the WBG 44% of respondents recalled hearing or seeing something about the WBG in the last 30 days. Respondents reported seeing that information most often in newspapers and on social media. Among those who selected “Social media”, respondents most commonly reported seeing something on Twitter. Percentage of Respondents Newspapers (Print or online) 44% Social media 42% 45% Research papers / Official statistics 25% Television (TV) 23% 30% 30% 25% Direct message 23% Other 19% 10% Radio 17% Twitter Facebook Instagram LinkedIn YouTube e-Newsletters 15% Blogs 4% Where do you recall seeing or hearing this information? (Check all that apply) (N=48) Q What social media platforms do you recall seeing this information on? (Check all that apply) (N=20) 38 Topic Recall in the Last 30 Days % of Respondents Those who collaborate with the WBG were WBG work or research on climate change 62% significantly more likely to recall seeing/hearing about it in the last 30 days (78%) than those who do not collaborate with the WBG (25%). WBG global economic forecasts 28% In terms of stakeholder groups, respondents from WBG work or research on macroeconomic 26% civil society and the private sector were the least stability in Jamaica likely to recall messages related to the WBG (15% WBG work or research on strengthening the and 11%, respectively). However, respondents from business environment 23% government and bilateral/multilateral agencies were the most likely to recall seeing/hearing about the WBG work or research on strengthening social 23% protection systems and services WBG (72% and 57%, respectively). Other 23% In terms of the topics, the WBG’s work or research on climate change was by far the topic respondents WBG work to provide debt relief for developing most frequently recalled seeing or hearing about in 21% countries relation to the WBG in the last 30 days. WBG work or research on food insecurity 19% WBG work or research on energy 15% WBG work or research in support for 13% education systems in developing countries WBG work or research on improvement of gender equity and empowerment of women 6% and girls Q What topics were included in what you saw or heard? (Check all that apply) (N=47) 39 Message Recall and Perceptions of WBG Work Mean Level of Agreement Those respondents who recalled seeing or hearing The World Bank Group… 1 2 3 4 5 6 7 8 9 10 something about the WBG in the last 30 days gave Is committed to strengthening the business higher ratings for key messages regarding the WBG’s environment to create value chains, access 7.8 to markets, promote investment and create work – significantly so for messages related to the jobs* 6.5 WBG’s work on jobs, climate, energy, and social protection. Supports Jamaica’s macroeconomic stability 7.6 / resilience to promote economic growth 7.2 Respondents who recalled seeing or hearing something Helps countries boost climate resilience and 7.4 about the WBG in the last 30 days also reported mitigate the effects of climate challenge* 6.5 significantly higher levels of familiarity (mean=8.2) and trust in the WBG (mean=7.3) compared to those Supports countries to ensure transition to 7.1 who reported not hearing or seeing anything about the more diversified and cleaner sources of energy* 5.7 WBG recently (means=6.6 and 6.3, respectively). Provides support to strengthen the social 7.0 In addition, the respondents who recalled seeing or protection systems and services* 5.9 hearing something about the WBG gave significantly higher ratings for the WBG’s effectiveness (mean=6.9), Is committed to comprehensive debt 7.0 relevance (mean=7.9), and alignment (mean=7.3) as solutions that bring significant benefits to Heard about people in poor countries 6.7 compared to those who reported not hearing or seeing the WBG in the anything about the WBG recently (means=6.1, 6.6, and last 30 days Is improving gender equity and inclusion for 6.8 6.5, respectively). women and girls 6.6 Have NOT heard about the These findings suggest that respondents who are WBG in the last Provides support to improve access and 6.7 more frequently exposed to information about the quality of education in developing countries. 6.0 30 days WBG, or who actively engage with WBG staff and knowledge work (read research papers, etc.) are *Significantly Helps address the current food crisis and 6.2 different also more likely to hold more positive views about enables greater preparedness to future food security crises 5.7 the WBG’s work. Do you recall seeing or hearing anything about the WBG in the last 30 days? Q To what extent do you agree with the following statements: Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) 40 Frequency of Engagement ➔ Message Recall Respondents who recalled hearing something about the WBG in the last 30 days tended to have more frequent interactions with the institution across all channels – significantly so for personal interactions with WBG staff, visiting the WBG website, and engaging with the WBG social media, as well as encountering information about the WBG in international and local media. Do you recall seeing or hearing anything about the WBG in the last 30 days? Yes (N=~47) No (N=~60) Every few days/weeks Every few months Every few days/weeks Every few months Read or heard a story about the World Read or heard a story about the World Bank in international media 72% 26% Bank in international media 21% 47% Read or heard a story about the World Read or heard a story about the World Bank in national or local media 62% 36% Bank in national or local media 15% 43% Read a World Bank post / tweet on social Read some, or all, of a World Bank media 47% 20% research paper or publication 12% 31% Read a World Bank post / tweet on social Had an exchange with World Bank staff 44% 23% 12% 19% media Visited a World Bank website 40% 30% Read a World Bank e-newsletter 10% 17% Read some, or all, of a World Bank research paper or publication 30% 51% Visited a World Bank website 7% 31% Read a World Bank e-newsletter 19% 34% Had an exchange with World Bank staff 7%18% Attended a World Bank Attended a World Bank event/conference/seminar/workshop 15% 39% event/conference/seminar/workshop 5% 12% Q Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? (N=~106) 41 Sample Demographics 42 Respondent Profile: Affiliation, Specialization, Status Current Affiliation Specialization Percentage of Respondents Percentage of Respondents Other 18% Government Institution 23% Generalist (specialize in multiple sectors) 17% Education 12% Bilateral or Multilateral Agency 18% Finance and markets 10% Agriculture and food security 6% Private Sector 15% Environment / Natural resource management 6% Academia/Research Institute/ Digital development 5% 14% Think Tank Macroeconomics, fiscal management 4% Self-identified Disaster risk management 4% Civil Society 12% Status None of the above 4% Mid-level Junior level, 2% Health 3% Media 11% staff , 9% Social protection, labor policies, jobs 2% Mid-level Transport 2% Parliament of Jamaica 5% decision- Public sector governance, anti-corruption 2% maker / Office of the Governor General, manager, Trade 2% 1% Prime Minister, Minister 18% Senior Urban development 2% level, 71% Local Government 1% Gender 1% Water, sanitation 1% Energy / Extractives 1% Climate change 1% Q Which of the following best describes your current affiliation? (Select only 1 response) (N=140) Please identify the primary specialization of your work. (Select only 1 response) (N=109) 43 Within your organization, would you describe yourself as …. (N=108) Respondent Profile: Collaboration with the WBG Collaboration with the WBG Collaboration Institution The World Bank (IBRD) 88% 36% Yes 64% No The International Finance Corporation (IFC) 12% Please note that in the FY19 COS, 55% of respondents indicated that they collaborate with the WBG. Because collaboration has a significant influence on the perceptions of the WBG, it is possible that some of the past year comparison analyses are influenced by this change in the respondent profiles. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? (N=140) Q Which of the following agencies of the World Bank Group do you primarily collaborate/work with in Jamaica? (Select only 1 response) (N=51) 44 Respondent Profile: Demographics Gender Age 26-35 7% Female 45% 55% 36-45 20% Male 46-55 28% 56 and above 45% Location Kingston 92% Montego Bay 1% Other towns 7% What’s your gender? (N=108) Q What’s your age (N=107) 45 Which best represents your geographic location? (N=108) Methodology 46 Methodology From May 2023 to June 2023, 477 stakeholders of the WBG in Jamaica were invited to provide their opinions about the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the Governor General, Prime Minister, Minister; Parliament of Jamaica, government institutions; local governments; bilateral / multilateral agencies; the private sector; civil society organizations; academia, research institutes, think tanks, and the media. A total of 140 stakeholders participated in the survey (29% response rate). Respondents completed the questionnaire via an online platform. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions; several of them are aggregated for the World Bank Group’s annual Corporate Scorecard (please refer to the Indicator questions section of this report. 47 Year comparisons Percentage of Respondents FY 2019 FY 2023 The results of this year’s Country Survey were High-Level Government Offices: Office of compared to those of the Country Survey conducted the Governor General, Prime Minister, 7% 6% in FY19 (response rate was 26%, N=114). Minister, Parliament of Jamaica Comparing responses across Country Surveys reflects Government institutions: Employee of a Ministry, Department, Agency, Executive changes in attitudes over time, as well as changes in Agency, Project Implementation Unit, 53% 23% respondent samples and the survey instrument itself. To Independent Government Institution, reduce the influence of the latter factor, only those Judiciary, State-Owned Enterprise questions with similar response scales/options are Local government 0% 1% analyzed. Bilateral/multilateral agency: Embassy, The distribution of the stakeholder groups in the final Development Organization, Development 5% 18% samples in the FY19 and FY23 country surveys are Bank, UN Agency listed in the table on the right. Civil Society Organization: NGOs, This year’s survey saw an increased outreach to and/or Community-Based Organization, Private response from bilateral/multilateral agencies, academia, Foundation, Professional /Trade 8% 12% and the media. However, there was a decrease in Association, Faith-Based Group, Youth Group outreach to and/or response from the government institutions. These differences in the stakeholder Private Sector: Private Company, composition between the two years should be taken into Financial Sector Organization, Private 12% 15% consideration when interpreting the results of the past- Bank, Micro, Small and Medium-sized year comparison analyses. Enterprise Academia/Research Institute/Think Tank 9% 14% Media 4% 11% Other 1% 0% Total Number of Respondents 113 140 48 Statistical Analysis To attribute respondents to different stakeholder groups, their self-reported responses to the following question Stakeholder Groups No. Percentage were used: “Which of the following best describes your current affiliation?” Government 41 29% Breakdowns for individual questions by stakeholder group can be found in the “Jamaica COS FY23 Tables Bilateral / Multilateral Agency 25 18% with data breakdowns.xlsx” file published in the WBG Microdata Library, along with the survey microdata and Civil Society 17 12% this report. Scale bucketing: Private Sector 21 15% When mentioning Low, Medium, and High in the scales throughout this report: 1-6 is low, 7-8 is medium, and 9- Academia 20 14% 10 is high. Statistical significance: Media 16 11% Key statistically significant findings are denoted with an asterisk (*) throughout the report. Alternatively, they are discussed in the descriptions to the figures. Significance Total 140 100% is measured at p-value < .05. 49 Qualitative Analysis Regarding the qualitative part of the questionnaire, respondents were invited to share their thoughts about the ways in which the WBG could help to increase its effectiveness in Jamaica in the future: Summary of the Main Themes in the Qualitative Comments “In your opinion, what is the most important thing the World Bank Group could do to help increase its effectiveness in Jamaica? (Please be specific)”. Areas for WBG focus 39% A total of 80 responses were received. They varied in length from a few words to a few sentences. The Operations 25% comments were broadly grouped into four categories based on their main theme (please see the figure to the right) and summarized in the section, “The Future Role Communication 21% of the World Bank Group in Jamaica”. Individual quotes were used throughout the report in relevant sections to illustrate the quantitative data. Colalboration 15% 50 Indicator questions A2_5. To what extent do you trust the World Bank Group to do what is right? Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) A3. How effective has the World Bank Group been in achieving development results in Jamaica? A4. The World Bank Group currently plays a relevant role in development in Jamaica, Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) A5. The World Bank Group’s work is aligned with what I consider the development priorities for Jamaica, Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) A6. To what extent does the World Bank Group influence the development agenda in Jamaica? Scale: 1-10 (1: To no degree at all– 10: To a very significant degree) A7. How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?, Scale: 1-10 (1: Not significant at all – 10: Very significant) To what extent is the World Bank Group an effective development partner in Jamaica, in terms of each of the following? – Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) C2. Responsiveness to needs, C3. Access to WBG staff and experts, C4. Flexibility when circumstances change, C5. Being a long-term partner, To what extent is the WBG an effective development partner in Jamaica, in terms of collaborating with the following groups: – Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) C7_1.Collaboration with the national government C7_5.Collaboration with the private sector C7_6.Collaboration with civil society C7_7.Collaboration with other donor and development partners C8_1 To what extent do you agree/disagree with the following statement? – The WBG’s financial instruments meet the needs of Jamaica (i.e., investment lending, Development Policy Loan, Trust Funds), Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) C8_4. To what extent do you agree/disagree with the following statement? – The WBG provides financial support in a timely manner., Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) C10_1.To what extent do you agree/disagree with the following statements about the World Bank Group in Jamaica? I am satisfied with the quality of the WBG’s advisory services and analytical work in Jamaica. Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) C10_5.To what extent do you agree/disagree with the following statements about the World Bank Group in Jamaica? The WBG’s advice and recommendations are tailored to Jamaica’s context. Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) Note: Corporate Scorecard questions are highlighted RED 51