88157 Democratic Republic of Congo Country Opinion Survey Report (July 2013 - June 2014) The World Bank Democratic Republic of Congo Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing the DRC ...................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................19 VII. World Bank Knowledge and Instruments ..................................22 VIII. How the World Bank Operates ..................................................31 IX. The Future Role of the World Bank in the DRC ..........................35 X. Communication and Openness..................................................41 XI. Appendices ................................................................................48 2 The World Bank Democratic Republic of Congo Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in the Democratic Republic of Congo (DRC) perceive the Bank;  Obtain systematic feedback from stakeholders in the DRC regarding:  Their views regarding the general environment in the DRC;  Their overall attitudes toward the World Bank in the DRC;  Overall impressions of the World Bank ’s effectiveness and results, knowledge work and activities, and communication and information sharing in the DRC; and  Perceptions of the World Bank’s future role in the DRC.  Use data to help inform the DRC country team’s strategy. II. Methodology In February 2013, 400 stakeholders of the World Bank in the DRC were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 331 stakeholders participated in the country survey (83% response rate). Respondents completed questionnaires with a representative of the fielding agency. Respondents were asked about: general issues facing the DRC; their overall attitudes toward the World Bank; the World Bank’s effectiveness and results; the World Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in the DRC; and the Bank’s communication and information sharing in the DRC. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions ar e identified throughout the survey report. A. General Issues Facing the DRC: Respondents were asked to indicate whether the DRC is headed in the right direction, what they thought were the top three most important development priorities, and which areas would contribute most to reducing poverty and generating economic growth in the DRC. 3 The World Bank Democratic Republic of Congo Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in the DRC, Bank staff preparedness to help the DRC solve its development challenges, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most effective instruments in helping to reduce poverty in the DRC, with which stakeholder groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in the DRC, the extent to which the Bank meets the DRC’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across thirty-six development areas, such as economic growth, poverty reduction, agricultural development, natural resource management, etc. D. The World Bank’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work and activities, the areas on which the Bank should focus its knowledge work and activities, and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank ’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing the DRC’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in the DRC: Respondents were asked to rate how significant a role the Bank should play in the DRC’s development in the near future and to indicate what the Bank should do to make itself of greater value in the DRC and which development priorities would benefit from the World Bank playing a leading role and which would benefit from other donors in the DRC. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s website s and PICs. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in the DRC, and their geographic location. 4 The World Bank Democratic Republic of Congo Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from the office of the President and the office of the Prime Minister were combined with respondents from the office of a Minister; consultants/contractors working on Bank-supported projects were combined with respondents from PMUs; respondents from private foundations were combined with those from NGOs, CBOs, trade unions, and faith-based groups to create a Civil Society Organization (CSO) category; respondents from the financial sector and private banks were combined with those from private sector organizations; and the few respondents from the judiciary branch were included in the “Other” category. Note that there were no respondents from independent government institutions. 5 The World Bank Democratic Republic of Congo Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Democratic Republic of Congo Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Responses across geographic locations for all country survey questions can be found in Appendix C (see page 87). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. 7 The World Bank Democratic Republic of Congo Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in the DRC, can be found in the Appendix D (see page 101). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. 8 The World Bank Democratic Republic of Congo Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents from PMUs/consultants working on Bank-supported projects, academia/research institutes, and bilateral/multilateral agencies indicated the highest levels of familiarity with the Bank whereas respondents from the office of the President/Prime Minister/Minister, local government, and the private sector/financial sector/private banks indicated significantly lower levels.  Respondents from Matadi and Kinshasa indicated significantly higher levels of familiarity with the Bank (5.1 and 4.8, respectively) compared to respondents from Other locations (3.9).  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in the DRC and the Bank’s relevance to the DRC’s development , as well as significantly, moderately correlated with perceptions of the Bank’s ability to help achieve development results in the DRC. 9 The World Bank Democratic Republic of Congo Country Survey 2013 IV. General Issues Facing the DRC Headed in the Right Direction  The majority of respondents from the office of a Parliamentarian, PMUs/consultants working on Bank-supported projects, and bilateral/multilateral agencies indicated that the DRC was headed in the right direction.  The majority of respondents from other organizations indicated that the DRC was headed in the wrong direction.  The majority of employees of ministries/implementation agencies indicated that they were not sure whether the DRC was headed in the right or wrong direction.  Respondents from other stakeholder groups were fairly split between indicating that the DRC was headed in the right direction, wrong direction, and being not sure. 10 The World Bank Democratic Republic of Congo Country Survey 2013 IV. General Issues Facing the DRC (continued) Development Priority 11 The World Bank Democratic Republic of Congo Country Survey 2013 IV. General Issues Facing the DRC (continued) Factors Contributing to Poverty Reduction 12 The World Bank Democratic Republic of Congo Country Survey 2013 IV. General Issues Facing the DRC (continued) Factors Contributing to Economic Growth 13 The World Bank Democratic Republic of Congo Country Survey 2013 V. Overall Attitudes toward the World Bank As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the Bank’s annual Corporate Scorecard. Focusing World Bank Resources 14 The World Bank Democratic Republic of Congo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, the extent to which the World Bank’s work helps achieve development results in the DRC received a mean rating of 5.1.  Respondents from bilateral/ multilateral agencies gave the highest ratings for the extent to which the World Bank’s work helps achieve development results in the DRC whereas respondents from academia/research institutes and the office of a Parliamentarian gave significantly lower ratings.  Respondents across all geographic areas gave statistically similar ratings for the extent to which the World Bank’s work helps achieve development results in the DRC.  Across all respondents, ratings of the World Bank’s overall effectiveness in the DRC received a mean rating of 4.9.  Respondents from bilateral/ multilateral agencies and PMUs/consultants working on Bank-supported projects gave the highest ratings for the Bank’s overall effectiveness in the DRC whereas respondents from local government and the private sector/financial sector/private banks gave significantly lower ratings.  Respondents across all geographic areas gave statistically similar ratings for the World Bank’s overall effectiveness in the DRC. 15 The World Bank Democratic Republic of Congo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness  Respondents from bilateral or multilateral agencies and PMUs/consultants working on Bank-supported projects had the highest ratings for the World Bank’s staff being well prepared to help the DRC solve its most complicated development challenges whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings. 16 The World Bank Democratic Republic of Congo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value 17 The World Bank Democratic Republic of Congo Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness 18 The World Bank Democratic Republic of Congo Country Survey 2013 VI. Sectoral Effectiveness: Specific Areas of Effectiveness 19 The World Bank Democratic Republic of Congo Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder differences in their ratings of the Bank’s effectiveness across twenty-three of these thirty-six areas. For the most part, respondents from PMUs/consultants working on Bank-supported projects, the local government, and the media had the highest ratings across these areas whereas employees of ministries/ implementation agencies and respondents from bilateral/multilateral agencies, the private sector/financial sector/private banks, CSOs, and academia/research institutes tended to have significantly lower ratings for the Bank’s effectiveness across these areas. Those areas with significant stakeholder group differences were:  “Anti-corruption”;  “Information and communications technology”;  “Transport”;  “Law and justice”;  “Urban development”;  “Basic infrastructure”;  “Communicable/non-communicable diseases”;  “Poverty reduction”;  “Gender”;  “Domestic private sector development”;  “Local governance and institutions”;  “Water and sanitation”;  “Trade and exports”;  “Energy”;  “Job creation/employment ”;  “Social cohesion”;  “Financial markets”;  “Equality of opportunity”;  “Rural development”;  “Food security”;  “Education”;  “Security/stabilization/reconstruction”; and  “Agricultural development”.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 20 The World Bank Democratic Republic of Congo Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in the DRC, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-six specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in the DRC. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at basic infrastructure;  The Bank’s effectiveness at rural development; and  The Bank’s effectiveness at regulatory framework.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in the DRC, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at transport;  The Bank’s effectiveness at urban development;  The Bank’s effectiveness at water and sanitation; and  The Bank’s effectiveness at global/regional integration. 21 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments Knowledge: Frequency of Use  Respondents from bilateral/multilateral agencies consulted World Bank knowledge work and activities significantly more frequently than respondents from other stakeholder groups (78% of respondents from bilateral/multilateral agencies indicated weekly or monthly consultations).  Employees of ministries/implementation agencies and respondents from the private sector/financial sector/private banks were the least frequent users of World Bank knowledge work and activities compared to other stakeholder groups (7% and 10% indicated monthly usage, respectively). 22 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Meeting the DRC’s Knowledge Needs (Indicator Question)  Respondents from bilateral/multilateral agencies had the highest levels of agreement that the World Bank meets the DRC’s needs for knowledge services whereas employees of ministries/implementation agencies and respondents from the private sector/financial sector/private banks had significantly lower levels of agreement.  Respondents from Kinshasa had the highest levels of agreement that the World Bank meets the DRC’s needs for knowledge services (5.3) whereas respondents from Matadi had significantly lower levels of agreement (3.8). 23 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research 24 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  Respondents from bilateral/multilateral agencies gave the highest ratings for the effectiveness of the Bank’s knowledge work and activities to enhance knowledge and/or skills whereas respondents from local government, the private sector/financial sector/private banks, and CSOs gave significantly lower ratings.  Respondents from PMUs/consultants working on Bank-supported projects gave the highest ratings for the effectiveness of the Bank’s knowledge work and activities to contribute to good policy making whereas respondents from local government gave significantly lower ratings.  Respondents from PMUs/consultants working on Bank-supported projects gave the highest ratings for the effectiveness of the Bank’s knowledge work and activities to provide support for program implementation whereas employees of ministries/ implementation agencies and respondents from CSOs gave significantly lower ratings. 25 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  There were significant differences between stakeholder groups across six of these qualities of the World Bank’s knowledge work and activities: being relevant to the DRC’s development priorities, providing feasible recommendations, being a source of relevant information on global good practices, adequately disseminated, appropriately translated, and adaptable to the DRC’s specific development challenges and country circumstances. Respondents from PMUs/consultants working on Bank-supported projects and other organizations tended to give the highest ratings regarding these qualities of the Bank’s knowledge work and activities whereas employees of ministries/implementation agencies and respondents from local government and the private sector/financial sector/ private banks tended to give significantly lower ratings.  Respondents from Kinshasa gave significantly higher ratings that the Bank’s knowledge work and activities are adaptable to the DRC’s specific development challenges and country circumstances compared to respondents from Matadi and other geographic areas. (See the Appendix for other geographic location comparisons.) 26 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents from bilateral/multilateral agencies, the media, and other organizations gave the highest ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in the DRC whereas respondents from local government and academia/research institutes gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for the significance of the contribution that the World Bank’s knowledge work and activities make to development results in the DRC. 27 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents from bilateral/multilateral agencies, PMUs/consultants working on Bank- supported projects, and other organizations gave the highest ratings for the technical quality of the World Bank’s knowledge work and activities whereas respondents from the private sector/financial sector/private banks and employees of ministries/implementation agencies gave significantly lower ratings.  Respondents across all geographic locations gave statistically similar ratings for the technical quality of the World Bank’s knowledge work and activities. 28 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective 29 The World Bank Democratic Republic of Congo Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting the DRC’s Needs (Indicator Question)  Respondents from bilateral/multilateral agencies had the highest levels of agreement that the Bank’s financial instruments meet the DRC’s needs whereas respondents from local government had significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement that the Bank’s financial instruments meet the DRC’s needs. 30 The World Bank Democratic Republic of Congo Country Survey 2013 VIII. How the World Bank Operates The World Bank’s Work in the DRC  Respondents from bilateral/multilateral agencies and PMUs/consultants working on Bank-supported projects had the highest levels of agreement that, overall, the World Bank currently plays a relevant role in development in the DRC whereas respondents from local government had significantly lower levels of agreement.  Respondents from bilateral/multilateral agencies had the highest levels of agreement that the World Bank’s work is aligned with their development priorities for the DRC whereas respondents from local government had significantly lower levels of agreement.  Respondents from local government had the highest levels of agreement that the World Bank supports programs and strategies that are realistic for the DRC whereas respondents from academia/research institutes had significantly lower levels of agreement.  Respondents from local government and PMUs/consultants working on Bank-supported projects had the highest levels of agreement that the World Bank treats clients and stakeholders in the DRC with respect whereas employees of ministries/implementation agencies and respondents from academia/research institutes had significantly lower levels of agreement.  Respondents from Matadi had the highest levels of agreement that, overall, the World Bank currently plays a relevant role in development in the DRC whereas respondents from Kinshasa and Other locations had significantly lower levels of agreement. Respondents across all geographic locations had statistically similar levels of agreement that the World Bank’s work is aligned with their development priorities for the DRC. 31 The World Bank Democratic Republic of Congo Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions  There were significant stakeholder group differences in their ratings across all of these aspects of how the Bank operates. For the most part, respondents from PMUs/consultants on Bank-supported projects and local government tended to have the highest levels of agreement for these statements whereas respondents from the private sector/financial sector/private banks tended to have significantly lower levels of agreement.  Respondents across all geographic locations had statistically similar levels of agreement that where country systems are adequate, the Bank makes appropriate use of them. (See the Appendix for a complete comparison of geographic locations.) 32 The World Bank Democratic Republic of Congo Country Survey 2013 VIII. How the World Bank Operates (continued) Adequately Staffed in the DRC  Respondents from bilateral/multilateral agencies had the highest ratings for the extent to which the World Bank is adequately staffed in the DRC whereas employees of ministries/implementation agencies and respondents from local government and the private sector/financial sector/private banks had significantly lower ratings. 33 The World Bank Democratic Republic of Congo Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  There were significant stakeholder group differences in their ratings across all but one (“Flexibility (in terms of changing country circumstances)”) of these aspects of the Bank as an effective development partner. For the most part, respondents from PMUs/ consultants on Bank-supported projects, local government, bilateral/multilateral agencies, and other organizations tended to have the highest ratings for these statements whereas respondents from the private sector/financial sector/private banks tended to have significantly lower ratings.  Respondents from Kinshasa had significantly higher ratings for “Responsiveness” compared to respondents from Matadi and Other locations. Respondents from Kinshasa and Matadi had significantly higher ratings for “Openness” compared to respondents from Other locations. Respondents from Other locations had the highest ratings for “Collaboration with groups outside of the government” whereas respondents from Matadi had significantly lower ratings. (See the Appendix for a complete comparison of geographic locations.) 34 The World Bank Democratic Republic of Congo Country Survey 2013 IX. The Future Role of the World Bank in the DRC Role Significance  Respondents from other organizations and the media had the highest ratings that the Bank should play a significant role in the DRC’s development in the near future whereas respondents from local government had significantly lower ratings. 35 The World Bank Democratic Republic of Congo Country Survey 2013 IX. The Future Role of the World Bank in the DRC (continued) Making the World Bank of Greater Value 36 The World Bank Democratic Republic of Congo Country Survey 2013 IX. The Future Role of the World Bank in the DRC (continued) The Bank’s Role among Other Donors 37 The World Bank Democratic Republic of Congo Country Survey 2013 IX. The Future Role of the World Bank in the DRC (continued) Collaborating with Stakeholders in the DRC 38 The World Bank Democratic Republic of Congo Country Survey 2013 IX. The Future Role of the World Bank in the DRC (continued) Influencing the Global Development Agenda  Respondents from other organizations had the highest ratings that the World Bank should seek to influence the global development agenda as related to “Global public goods” whereas respondents from academia/research institutes had significantly lower ratings. 39 The World Bank Democratic Republic of Congo Country Survey 2013 IX. The Future Role of the World Bank in the DRC (continued) Attributing Slow or Failed Reform Efforts 40 The World Bank Democratic Republic of Congo Country Survey 2013 X. Communication and Openness Information Sources 41 The World Bank Democratic Republic of Congo Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources 42 The World Bank Democratic Republic of Congo Country Survey 2013 X. Communication and Openness (continued) Access to Information 43 The World Bank Democratic Republic of Congo Country Survey 2013 X. Communication and Openness (continued) Internet Access  Respondents from local government were significantly less likely to have Internet access compared to respondents from other stakeholder groups. Website Usage  Respondents from bilateral/multilateral agencies were significantly more likely to indicate that they use/have used the World Bank website compared to respondents from other stakeholder groups. 44 The World Bank Democratic Republic of Congo Country Survey 2013 X. Communication and Openness (continued) Website Usage (continued)  Respondents from the office of the President/Prime Minister/Minister, the office of a Parliamentarian, and other organizations were significantly more likely to use the World Bank’s country website compared to respondents from other stakeholder groups.  Respondents from local government were significantly more likely to utilize dial-up Internet connections compared to respondents from other stakeholder groups. 45 The World Bank Democratic Republic of Congo Country Survey 2013 X. Communication and Openness (continued) Website Evaluation  Respondents from the office of the President, bilateral/multilateral agencies, and the media had the highest levels of agreement that the World Bank websites are easy to navigate whereas respondents from the office of a Parliamentarian, PMUs/consultants working on Bank-supported projects, local government, and other organizations had significantly lower levels of agreement. Information Sharing  Respondents from bilateral/multilateral agencies and academia/research institutes had the highest levels of agreement that when they need information from the Bank they know how to find it whereas respondents from local government, the media, and the office of a Parliamentarian had significantly lower levels of agreement. 46 The World Bank Democratic Republic of Congo Country Survey 2013 X. Communication and Openness (continued) Public Information Centers (PICs)  Respondents from PMUs/consultants working on Bank-supported projects and CSOs were significantly more likely to have used the World Bank’s PICs in the DRC compared to respondents from other stakeholder groups. 47 The World Bank Democratic Republic of Congo Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 49 B. Responses to All Questions by Stakeholder Groups ..................... 65 C. Responses to All Questions by Geographic Location .................... 85 D. Indicator Questions as a Function of Exposure to the Bank .......... 99 E. World Bank Country Survey 2013 – DRC Questionnaire ............ 100 DEMOCRATIC REPUBLIC OF CONGO 48 The World Bank Democratic Republic of Congo Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=331) A. General Issues Facing the DRC Percentage of Respondents 1. In general, would you say that the DRC is headed in...? (N=302) The right direction 44.7% The wrong direction 26.5% Not sure 28.8% 2. Listed below are a number of development priorities in the DRC. Please identify which of the following you consider the most important Percentage of Respondents development priorities in the DRC? (Choose no more than THREE) (Responses Combined; N=320) Transport 38.1% Agricultural development 25.0% Energy 23.1% Public sector governance/ reform 22.5% Education 21.3% Security/stabilization/reconstruction 16.9% Water and sanitation 16.6% Poverty reduction 15.9% Job creation/employment 14.4% Basic infrastructure 12.2% Anti corruption 12.2% Law and justice 10.6% Social protection 7.8% Health 7.8% Rural development 6.6% Domestic private sector development 4.7% Local governance and institutions 4.7% Food security 4.4% Economic growth 4.1% Natural resource management 4.1% Regional conflict and tensions 3.8% Information and communications technology 3.8% Foreign direct investment 2.8% Global/regional integration 2.5% Social cohesion 2.2% Environmental sustainability 1.9% Financial markets 1.6% Urban development 1.6% Regulatory framework 1.3% Gender 0.9% Climate change 0.9% Equality of opportunity 0.6% Trade and exports 0.6% Communicable/non-communicable diseases 0.6% Crime and violence 0.3% Disaster management 0.3% 49 The World Bank Democratic Republic of Congo Country Survey 2013 A. General Issues Facing the DRC (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the DRC? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=330) Agricultural development 28.5% Transport 27.9% Job creation/employment 27.6% Water and sanitation 27.0% Economic growth 23.9% Rural development 21.5% Public sector governance/ reform 20.0% Basic infrastructure 15.8% Energy 14.5% Anti corruption 11.8% Natural resource management 10.0% Education 7.9% Law and justice 7.6% Domestic private sector development 6.7% Local governance and institutions 6.4% Health 5.8% Food security 4.5% Security/stabilization/reconstruction 4.2% Equality of opportunity 3.0% Regional conflict and tensions 2.7% Foreign direct investment 2.7% Global/regional integration 2.1% Social protection 2.1% Urban development 1.8% Social cohesion 1.8% Gender 1.5% Regulatory framework 1.5% Information and communications technology 1.2% Environmental sustainability 1.2% Communicable/non-communicable diseases 0.9% Climate change 0.6% Crime and violence 0.6% Disaster management 0.6% Financial markets 0.3% Trade and exports 0.3% 50 The World Bank Democratic Republic of Congo Country Survey 2013 A. General Issues Facing the DRC (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating Percentage of Respondents economic growth in the DRC? (Choose no more than THREE) (Responses Combined; N=327) Energy 37.6% Agricultural development 31.2% Transport 27.5% Natural resource management 23.2% Public sector governance/ reform 19.3% Anti corruption 18.3% Trade and exports 15.3% Foreign direct investment 15.0% Basic infrastructure 13.8% Job creation/employment 11.3% Health 10.7% Domestic private sector development 10.4% Rural development 8.0% Information and communications technology 6.1% Water and sanitation 5.8% Education 5.2% Local governance and institutions 4.9% Financial markets 4.3% Law and justice 4.0% Regional conflict and tensions 3.1% Regulatory framework 3.1% Security/stabilization/reconstruction 2.8% Global/regional integration 2.4% Social protection 2.4% Equality of opportunity 2.1% Social cohesion 2.1% Urban development 1.5% Gender 1.2% Disaster management 1.2% Food security 1.2% Climate change 0.6% Communicable/non-communicable diseases 0.6% Environmental sustainability 0.6% Crime and violence 0.0% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in the DRC, on a ten- 307 4.49 2.59 point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in 292 4.91 2.50 the DRC, on a ten-point scale. (1-Not effective at all, 10-Very effective) 51 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Staff Preparedness N Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help the DRC solve its most complicated 277 5.37 2.65 development challenges, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank can have the most impact on development results in the DRC, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in the DRC? (Choose no more than THREE) (Responses Combined; N=324) Transport 37.0% Agricultural development 25.3% Poverty reduction 21.3% Energy 18.8% Health 18.8% Education 18.5% Public sector governance/ reform 17.9% Job creation/employment 17.3% Security/stabilization/reconstruction 15.7% Basic infrastructure 13.9% Water and sanitation 12.0% Social protection 8.6% Rural development 8.0% Law and justice 8.0% Anti corruption 7.4% Economic growth 7.1% Natural resource management 5.9% Domestic private sector development 4.3% Local governance and institutions 4.0% Food security 3.4% Global/regional integration 3.1% Financial markets 3.1% Information and communications technology 2.8% Foreign direct investment 2.5% Equality of opportunity 2.2% Environmental sustainability 1.9% Gender 1.5% Regional conflict and tensions 1.5% Social cohesion 1.2% Regulatory framework 1.2% Urban development 0.9% Communicable/non-communicable diseases 0.9% Climate change 0.6% Trade and exports 0.6% Crime and violence 0.3% Disaster management 0.3% 52 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=241) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in the DRC? Value Value Combined Financial resources: investment lending 32.4% 18.7% 51.1% Financial resources: policy based lending / budget support to the 24.5% 14.9% 39.4% Government Training/capacity building 8.7% 17.9% 26.6% Strategy formulation 14.5% 6.4% 20.9% Technical assistance 5.4% 13.2% 18.6% Policy advice 4.1% 7.7% 11.8% Mobilizing third party financial resources 5.4% 6.0% 11.4% Linkage to non-Bank expertise 0.4% 5.5% 5.9% Studies/analyses 0.8% 5.1% 5.9% Donor coordination 0.8% 2.1% 3.0% Convening/facilitating 1.7% 1.3% 2.9% Data 0.4% 0.9% 1.3% Other 0.8% 0.4% 1.3% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in the DRC? (Choose no more than TWO) (Responses Combined; N=314) Too bureaucratic in its operational policies and procedures 33.8% Too influenced by developed countries 31.2% Imposing technocratic solutions without regard to political realities 20.4% Not adequately sensitive to political/social realities in the DRC 15.9% World Bank processes too slow and complex 15.6% Not willing to honestly criticize policies and reform efforts in the country 11.5% Not enough public disclosure of its work 11.5% Not exploring alternative policy options 10.2% Staff too inaccessible 8.3% Not aligned with country priorities 7.0% Its advice and strategies do not lend themselves to practical problem 6.7% solving Not collaborating enough with non-state actors 6.1% Arrogant in its approach 5.1% Not focused enough on issues that are unique to post-conflict countries 5.1% Inadequate number of World Bank staff members located in the country 3.8% Not client focused 3.5% The credibility of its knowledge/data 1.3% Other 0.6% Not aligned with other donors’ work 0.3% 53 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in the DRC? (Choose no more than TWO) (Responses Combined; N=322) Capacity development 54.3% Investment lending 44.1% Policy based lending / budget support to the Government 30.4% Sector-wide approaches 20.5% Technical assistance 17.1% Knowledge products/services 6.8% Emergency Recovery lending 6.2% Co-financing arrangements 5.0% Don’t know 5.0% Trust Fund management 3.7% Other 0.6% Global Development Agenda N Mean SD 8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, 251 7.14 2.60 communicable diseases, international financial systems, trade, etc.), on a ten point scale? (1-To no degree at all, 10-To a very significant degree) 9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=321) Beneficiaries 42.1% NGOs 32.7% Community Based Organizations 22.1% Local Government 17.1% Faith based organizations 15.0% Academia/think tanks/research institutes 12.5% Private sector 11.5% Donor community 11.2% Parliament 10.9% Media 4.7% Regional organizations 4.7% UN agencies 4.4% UN and regional peace keeping forces 3.7% Emerging donors 2.2% Other 1.2% Foundations 0.9% 54 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in the DRC, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 10. Overall the World Bank currently plays a relevant role in development in the DRC 293 4.86 2.80 11. The World Bank’s work is aligned with what I consider the development priorities 270 4.92 2.75 for the DRC 12. The World Bank supports programs and strategies that are realistic for the DRC 272 5.09 2.73 13. The World Bank treats clients and stakeholders in the DRC with respect 245 4.78 2.85 Degree To what extent is the World Bank an effective development partner in the DRC in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 14. Responsiveness 169 4.20 2.60 15. Flexibility (in terms of the institution’s products and services) 182 4.38 2.62 16. Flexibility (in terms of changing country circumstances) 198 4.16 2.73 17. Being inclusive 212 4.45 2.85 18. Openness (sharing data and other information) 216 5.40 2.73 19. Staff accessibility 232 4.26 2.69 20. Straightforwardness and honesty 212 5.60 2.85 21. Collaboration with groups outside of the Government (e.g., NGOs, academia, 255 6.07 2.91 private sector) 22. Collaboration with the Government 253 7.24 2.63 23. Collaboration with other donors 201 6.75 2.92 24. Follow through over time 173 5.15 2.99 25. When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=322) The Government works inefficiently 48.1% The World Bank works too slowly 47.8% The World Bank is not sensitive enough to political/social realities on the 41.3% ground There is not an adequate level of citizen/civil society participation 36.0% Political pressures and obstacles 31.7% The World Bank does not do adequate follow through/follow-up 22.7% Ongoing conflict and instability 19.3% Lack of/inadequate levels of capacity in Government 13.4% Inadequate funding 11.5% Reforms are not well thought out in light of country challenges 8.1% Poor donor coordination 4.7% Other 1.6% 55 The World Bank Democratic Republic of Congo Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in the DRC, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Anti corruption 242 3.64 2.63 2. Information and communications technology 235 3.83 2.68 3. Transport 262 4.78 2.70 4. Crime and violence 228 3.13 2.28 5. Regional conflict and tensions 207 2.83 2.38 6. Law and justice 244 3.71 2.43 7. Urban development 245 4.17 2.48 8. Environmental sustainability 220 4.34 2.57 9. Regulatory framework 192 4.62 2.50 10. Basic infrastructure 250 4.89 2.54 11. Communicable/non-communicable diseases 253 5.47 2.61 12. Poverty reduction 255 3.77 2.62 13. Gender 202 4.25 2.98 14. Domestic private sector development 200 3.51 2.66 15. Foreign direct investment 185 4.16 2.74 16. Local governance and institutions 238 4.30 2.53 17. Water and sanitation 252 4.69 2.62 18. Trade and exports 183 3.54 2.66 19. Economic growth 232 4.37 2.82 20. Energy 243 4.14 2.57 21. Disaster management 190 3.98 2.65 22. Public sector governance/ reform 218 4.68 2.56 23. Job creation/employment 221 2.66 2.41 24. Social cohesion 212 2.58 2.35 25. Financial markets 199 3.99 2.61 26. Equality of opportunity 197 3.63 2.68 27. Health 257 5.12 2.47 28. Rural development 251 3.99 2.49 29. Global/regional integration 207 4.27 2.60 30. Food security 239 2.98 2.55 31. Education 252 4.33 2.53 32. Security/stabilization/reconstruction 230 3.90 2.53 33. Social protection 205 3.13 2.60 34. Climate change 188 4.12 2.65 35. Agricultural development 245 4.20 2.87 36. Natural resource management 195 3.98 2.96 56 The World Bank Democratic Republic of Congo Country Survey 2013 C. World Bank Effectiveness and Results (continued) Achieving Development Results N Mean SD 37. To what extent does the World Bank’s work help to achieve development results in the DRC, on a ten point scale? 283 5.06 2.56 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in the DRC, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 38. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet the 266 4.26 2.52 needs of the DRC 39. The World Bank meets the DRC’s needs for knowledge services (e.g., 256 4.62 2.73 research, analysis, data, technical assistance) D. The World Bank’s Knowledge Work and Activities 1. How frequently do you consult World Bank knowledge work and Percentage of Respondents activities in the work you do? (N=317) Weekly 7.3% Monthly 23.3% A few times a year 18.3% Rarely 31.2% Never 19.9% 57 The World Bank Democratic Republic of Congo Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) 2. When thinking about the development challenges in the DRC, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=321) Public sector governance/ reform 45.8% Transport 29.6% Agricultural development 22.7% Energy 21.5% Poverty reduction 21.2% Education 20.2% Anti corruption 15.6% Basic infrastructure 10.9% Domestic private sector development 10.6% Water and sanitation 10.6% Law and justice 9.3% Natural resource management 9.3% Job creation/employment 8.7% Health 8.1% Rural development 7.5% Economic growth 6.5% Information and communications technology 4.4% Security/stabilization/reconstruction 3.7% Urban development 3.7% Local governance and institutions 3.7% Foreign direct investment 3.4% Regional conflict and tensions 3.4% Social protection 3.4% Crime and violence 2.2% Gender 1.9% Social cohesion 1.2% Trade and exports 1.2% Climate change 1.2% Environmental sustainability 1.2% Disaster management 0.9% Global/regional integration 0.9% Regulatory framework 0.9% Food security 0.6% Financial markets 0.3% Equality of opportunity 0.3% Communicable/non-communicable diseases 0.0% 58 The World Bank Democratic Republic of Congo Country Survey 2013 D. The World Bank’s Knowledge Work and Activities (continued) In the DRC, how effective do you believe the World Bank’s knowledge work and Level of Effectiveness activities are at: (1-Not effective at all, 10-Very effective) N Mean SD 3. Enhancing your knowledge and/or skills 272 4.93 2.63 4. Contributing to good policy making 264 5.19 2.45 5. Providing support for program implementation 264 5.74 2.40 In the DRC, to what extent do you believe that the World Bank’s knowledge work Degree and activities: (1-To no degree at all, 10-To a very significant degree) N Mean SD 6. Are timely 242 5.86 2.66 7. Include appropriate level of stakeholder involvement during preparation 233 5.18 2.60 8. Are relevant to the DRC’s development priorities 263 5.97 2.69 9. Provide feasible recommendations 242 5.79 2.37 10. Are source of relevant information on global good practices 245 6.02 2.43 11. Are accessible (well written and easy to understand) 222 5.45 2.83 12. Are useful in terms of the work you do 251 5.72 2.62 13. Are adequately disseminated 215 4.04 3.02 14. Are appropriately translated 205 4.36 2.94 15. Are adaptable to the DRC’s specific development challenges and country 227 5.11 3.22 circumstances Overall Evaluations N Mean SD 16. Overall, how significant a contribution do you believe the World Bank ’s knowledge work and activities make to development results in your country, on 280 6.22 2.59 a ten point scale? (1-Not significant at all, 10-Very significant) 17. Overall, how would you rate the technical quality of the World Bank ’s knowledge work and activities, on a ten point scale? 282 6.03 2.53 (1-Very low technical quality, 10-Very high technical quality) 59 The World Bank Democratic Republic of Congo Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 256 3.39 2.72 2. The World Bank effectively monitors and evaluates the projects and programs it 277 5.97 2.82 supports 3. The World Bank's approvals and reviews are done in a timely fashion 233 5.28 2.81 4. The World Bank's "Safeguard Policy" requirements are reasonable 216 4.94 2.73 5. The World Bank imposes reasonable conditions on its lending 248 4.87 3.02 6. Working with the World Bank increases the DRC’s institutional capacity 274 5.64 2.74 7. The World Bank ensures consistency and continuity through staff changes 197 4.63 2.95 8. The World Bank’s teams and visits are well coordinated 220 5.57 2.83 9. Where country systems (e.g., procurement, financial management, etc.) are 225 5.96 2.74 adequate, the World Bank makes appropriate use of them 10. The World Bank provides effective implementation support (i.e., supervision of 265 5.62 2.84 projects) Adequate Staffing N Mean SD 11. To what extent do you believe the World Bank is adequately staffed in the DRC, 219 4.70 2.81 on a ten point scale? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank in the DRC The Bank’s Role N Mean SD 1. How significant a role do you believe the World Bank SHOULD play in the DRC’s development in the near future, on a ten point scale? 280 7.15 2.72 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in the DRC? (Choose no more than TWO) (Responses Combined; N=292) Reduce the complexity of obtaining World Bank financing 48.3% Improve the quality of its experts as related to the DRC’s specific challenges 43.8% Improve the competitiveness of its financing compared to markets 17.8% Work faster 17.1% Reach out more to groups outside of government 16.8% Focus primarily on advocacy issues 15.4% Offer more innovative financial products 9.9% Provide more adequate data/knowledge/statistics/figures on the DRC’s 9.2% economy Increase the level of World Bank staffing in the DRC’s office 6.8% Ensure greater selectivity in its work 5.1% Offer more innovative knowledge services 4.5% Other 1.0% 60 The World Bank Democratic Republic of Congo Country Survey 2013 F. The Future Role of the World Bank in the DRC (continued) 3a. Below is a list of development priorities in the DRC. Which THREE areas below would benefit most from the World Bank playing a leading role among international partners in the DRC? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=123) Building capacity of state institutions 58.5% Generating jobs 56.9% Improving livelihoods 54.5% Increasing access to basic services 34.1% Strengthening public financial management 30.1% Stimulating dialogue to promote peace and stability 12.2% Building social safety nets 10.6% Strengthening security mechanisms 9.8% Strengthening conflict resolution mechanisms 8.1% Increasing cohesion 7.3% Increasing access to justice systems 6.5% Reducing violence 4.1% 3b. Below is a list of development priorities in the DRC. Which THREE areas below would benefit most from other donors in the DRC? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=125) Increasing access to justice systems 42.4% Strengthening conflict resolution mechanisms 34.4% Strengthening security mechanisms 32.0% Building capacity of state institutions 28.0% Strengthening public financial management 26.4% Increasing access to basic services 19.2% Stimulating dialogue to promote peace and stability 19.2% Generating jobs 18.4% Increasing cohesion 15.2% Reducing violence 14.4% Improving livelihoods 14.4% Building social safety nets 12.8% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in the DRC? (Choose no more than TWO) (Responses Combined; N=312) Local newspapers 39.7% Internet 32.1% International radio 30.4% International television 23.1% Local radio 22.1% Local television 18.9% International newspapers 17.9% Periodicals 4.5% Social media 3.5% Mobile phones 2.2% Other 1.6% Instant messaging 0.3% Blogs 0.0% 61 The World Bank Democratic Republic of Congo Country Survey 2013 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=310) World Bank seminars/workshops/conferences 52.3% Direct contact with World Bank 39.0% World Bank publications and other written materials 30.3% World Bank website 27.4% World Bank Public Information Center 16.8% Mobile phones 10.0% Social media 8.7% Instant messaging 4.8% e-newsletters 4.2% Other 0.3% Blogs 0.0% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=290) Yes 20.0% No 80.0% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=231) Yes 19.5% No 80.5% Percentage of Respondents 5. Were you able to obtain this information? (N=51) Yes 62.7% No 37.3% Percentage of Respondents 6. Do you have access to the Internet? (N=284) Yes 89.8% No 10.2% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=284) Yes 42.3% No 57.7% Percentage of Respondents 8. Which do you primarily use? (N=194) The World Bank’s country website 32.5% The World Bank’s main website 67.5% 9. Which Internet connection do you use primarily when visiting a World Percentage of Respondents Bank website? (N=197) High speed 68.0% Dial-up 32.0% 62 The World Bank Democratic Republic of Congo Country Survey 2013 G. Communication and Information Sharing (continued) 10. Do you use/have you used the World Bank’s Public Information Percentage of Respondents Centers (PICs) in the DRC? (N=292) Yes 11.3% No 32.9% I don’t know what PIC is 55.8% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 11. I use/consult World Bank data more currently than I did a few years ago 137 4.38 3.22 12. The World Bank’s PIC is a valuable source of information related to 67 4.76 3.66 development in the DRC 13. I find the World Bank websites easy to navigate 86 6.24 3.18 14. I find the information on the World Bank’s websites useful 83 6.20 3.19 15. When I need information from the World Bank I know how to find it 110 6.07 3.42 16. The World Bank is responsive to my information requests and inquiries 102 4.19 3.17 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=293) NGO 20.5% Office of Parliamentarian 11.6% Bilateral Agency 8.2% Private Sector Organization 7.8% Office of Minister 7.5% Multilateral Agency 6.5% Academia/Research Institute/Think Tank 5.5% Employee of a Ministry, Ministerial Department or Implementation Agency 4.8% Local Government Office or Staff 3.8% Media 3.8% Trade Union 3.8% Other 3.4% Community Based Organization 2.7% Consultant/Contractor working on World Bank supported project/program 2.4% Financial Sector/Private Bank 2.4% Office of the President, Prime Minister 1.4% Private Foundation 1.4% Faith-Based Group 1.0% Judiciary Branch 1.0% Project Management Unit 0.7% 63 The World Bank Democratic Republic of Congo Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. (Please mark Percentage of Respondents only ONE response) (N=276) Education 14.1% Agriculture/rural development/food security 9.8% Health/Communicable/non-communicable diseases 9.8% Social protection 9.1% Law and justice/regulatory framework 7.6% Transport 7.2% Other 6.5% Financial markets/banking 5.4% Public sector governance/Public financial management/anti corruption 5.4% Information and communications technology 5.1% Job creation/employment 4.7% Water and sanitation 4.7% Energy 2.9% Private sector development/foreign direct investment 2.5% Gender/equality of opportunity 2.2% Natural resource management/environmental sustainability 1.4% Urban development 1.4% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=300) Yes 42.0% No 58.0% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in the DRC? (Choose no more than TWO) (N=276) Observer (i.e., follow in media, discuss in informal conversations, etc.) 51.1% Collaborate as part of my professional duties 32.6% Engage in World Bank related/sponsored events/activities 31.9% Use World Bank reports/data 25.4% Use World Bank website for information, data, research, etc. 17.4% Percentage of Respondents 5. Which best represents your geographic location? (N=296) Kinshasa 36.8% Matadi 24.3% Other 38.9% 64 The World Bank Democratic Republic of Congo Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing the DRC In general, would you say that the DRC is headed in...?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other The right direction 36.0% 55.9% 15.4% 87.5% 11.1% 75.0% 32.1% 30.1% 36.4% 28.6% 33.3% The wrong direction 28.0% 17.6% 30.8% 12.5% 44.4% 0.0% 35.7% 39.7% 27.3% 42.9% 50.0% Not sure 36.0% 26.5% 53.8% 0.0% 44.4% 25.0% 32.1% 30.1% 36.4% 28.6% 16.7% *Significantly different between stakeholder groups Listed below are a number of development priorities in the DRC. Please identify which of the following you consider the most important development priorities in the DRC? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Social protection* 12.5% 3.0% 0.0% 0.0% 9.1% 0.0% 3.3% 16.7% 0.0% 6.7% 15.4% Transport* 45.8% 27.3% 61.5% 25.0% 36.4% 73.8% 70.0% 19.0% 50.0% 13.3% 7.7% Security/stabilization/reconstruction* 20.8% 33.3% 7.7% 37.5% 9.1% 4.8% 3.3% 15.5% 20.0% 26.7% 15.4% Public sector governance/ reform 33.3% 21.2% 7.7% 12.5% 36.4% 16.7% 6.7% 28.6% 20.0% 33.3% 38.5% Global/regional integration 4.2% 6.1% 0.0% 12.5% 0.0% 2.4% 3.3% 1.2% 0.0% 6.7% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 6.7% 0.0% Domestic private sector development 4.2% 3.0% 7.7% 0.0% 0.0% 7.1% 6.7% 4.8% 20.0% 6.7% 0.0% Foreign direct investment 4.2% 0.0% 0.0% 0.0% 0.0% 2.4% 6.7% 1.2% 0.0% 0.0% 7.7% Water and sanitation* 33.3% 3.0% 53.8% 25.0% 18.2% 23.8% 36.7% 8.3% 30.0% 0.0% 0.0% Energy* 29.2% 9.1% 38.5% 12.5% 27.3% 57.1% 43.3% 15.5% 10.0% 6.7% 7.7% Regional conflict and tensions 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 10.0% 6.7% 0.0% Job creation/employment* 0.0% 18.2% 15.4% 12.5% 45.5% 4.8% 3.3% 16.7% 40.0% 13.3% 7.7% Rural development 0.0% 6.1% 7.7% 0.0% 9.1% 2.4% 10.0% 8.3% 10.0% 0.0% 15.4% Financial markets 4.2% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 1.2% 0.0% 6.7% 0.0% Urban development 4.2% 0.0% 0.0% 0.0% 9.1% 0.0% 3.3% 2.4% 0.0% 0.0% 0.0% Environmental sustainability 4.2% 3.0% 0.0% 0.0% 0.0% 2.4% 3.3% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Health 4.2% 0.0% 7.7% 25.0% 0.0% 7.1% 6.7% 10.7% 0.0% 6.7% 23.1% Education 12.5% 18.2% 30.8% 37.5% 0.0% 19.0% 23.3% 21.4% 10.0% 46.7% 15.4% Poverty reduction* 16.7% 9.1% 0.0% 0.0% 27.3% 9.5% 6.7% 29.8% 0.0% 20.0% 7.7% Food security* 0.0% 15.2% 0.0% 0.0% 0.0% 0.0% 13.3% 4.8% 10.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 3.6% 10.0% 6.7% 0.0% Climate change 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Agricultural development* 25.0% 42.4% 0.0% 37.5% 18.2% 14.3% 16.7% 34.5% 0.0% 33.3% 23.1% Trade and exports* 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 3.0% 0.0% 0.0% 9.1% 4.8% 3.3% 6.0% 10.0% 6.7% 0.0% Law and justice* 8.3% 18.2% 15.4% 0.0% 18.2% 4.8% 10.0% 11.9% 0.0% 0.0% 38.5% Regulatory framework 4.2% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Communicable/non-communicable 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% diseases Basic infrastructure* 4.2% 15.2% 7.7% 25.0% 0.0% 31.0% 6.7% 7.1% 20.0% 6.7% 7.7% Local governance and institutions 4.2% 6.1% 7.7% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 6.7% 15.4% Natural resource management 12.5% 3.0% 0.0% 0.0% 9.1% 0.0% 0.0% 6.0% 0.0% 0.0% 7.7% Anti corruption* 0.0% 21.2% 0.0% 25.0% 18.2% 4.8% 10.0% 6.0% 20.0% 26.7% 30.8% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 15.4% 0.0% 0.0% 9.5% 0.0% 1.2% 0.0% 6.7% 7.7% technology *Significantly different between stakeholder groups 65 The World Bank Democratic Republic of Congo Country Survey 2013 A. General Issues facing The DRC (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the DRC? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Water and sanitation* 34.6% 3.0% 50.0% 33.3% 18.2% 58.1% 53.3% 22.1% 18.2% 6.3% 0.0% Equality of opportunity* 0.0% 12.1% 0.0% 0.0% 0.0% 0.0% 6.7% 1.2% 18.2% 0.0% 7.7% Economic growth* 19.2% 24.2% 14.3% 66.7% 36.4% 9.3% 6.7% 29.1% 36.4% 50.0% 7.7% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% Regional conflict and tensions 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.7% 9.1% 6.3% 7.7% Global/regional integration 0.0% 3.0% 0.0% 0.0% 0.0% 2.3% 3.3% 2.3% 0.0% 6.3% 0.0% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Rural development* 23.1% 24.2% 7.1% 11.1% 36.4% 14.0% 46.7% 15.1% 27.3% 18.8% 15.4% Urban development* 3.8% 0.0% 0.0% 0.0% 0.0% 9.3% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 3.0% 7.1% 11.1% 0.0% 2.3% 3.3% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 7.7% 6.1% 0.0% 22.2% 18.2% 7.0% 3.3% 4.7% 9.1% 25.0% 0.0% Basic infrastructure* 19.2% 15.2% 0.0% 11.1% 27.3% 25.6% 20.0% 4.7% 27.3% 25.0% 15.4% Social protection* 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 6.3% 15.4% Law and justice 7.7% 12.1% 7.1% 11.1% 9.1% 4.7% 6.7% 8.1% 9.1% 6.3% 15.4% Transport* 42.3% 12.1% 42.9% 22.2% 18.2% 58.1% 33.3% 18.6% 27.3% 6.3% 15.4% Crime and violence* 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.5% 0.0% 0.0% 0.0% diseases Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% 6.3% 0.0% technology Security/stabilization/reconstruction 3.8% 6.1% 0.0% 11.1% 9.1% 0.0% 3.3% 4.7% 9.1% 0.0% 7.7% Anti corruption 7.7% 21.2% 21.4% 0.0% 27.3% 9.3% 3.3% 14.0% 27.3% 6.3% 7.7% Domestic private sector development 11.5% 6.1% 0.0% 0.0% 9.1% 2.3% 6.7% 8.1% 9.1% 12.5% 0.0% Foreign direct investment 3.8% 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 3.5% 0.0% 0.0% 7.7% Energy* 23.1% 6.1% 42.9% 11.1% 0.0% 23.3% 10.0% 12.8% 0.0% 12.5% 7.7% Public sector governance/ reform* 3.8% 18.2% 7.1% 0.0% 9.1% 23.3% 6.7% 32.6% 9.1% 31.3% 38.5% Social cohesion 0.0% 0.0% 7.1% 0.0% 0.0% 4.7% 3.3% 2.3% 0.0% 0.0% 0.0% Education 7.7% 3.0% 0.0% 11.1% 0.0% 2.3% 13.3% 10.5% 9.1% 6.3% 0.0% Natural resource management* 11.5% 30.3% 7.1% 11.1% 9.1% 0.0% 3.3% 9.3% 18.2% 0.0% 7.7% Environmental sustainability 3.8% 0.0% 0.0% 0.0% 0.0% 2.3% 3.3% 1.2% 0.0% 0.0% 0.0% Health 0.0% 0.0% 14.3% 22.2% 9.1% 7.0% 6.7% 7.0% 0.0% 12.5% 0.0% Agricultural development 30.8% 24.2% 42.9% 22.2% 27.3% 30.2% 23.3% 32.6% 9.1% 25.0% 61.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 1.2% 0.0% 0.0% 0.0% Job creation/employment* 23.1% 39.4% 7.1% 22.2% 36.4% 0.0% 16.7% 37.2% 18.2% 25.0% 53.8% Financial markets 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Food security* 3.8% 18.2% 0.0% 0.0% 0.0% 0.0% 3.3% 3.5% 0.0% 6.3% 7.7% *Significantly different between stakeholder groups 66 The World Bank Democratic Republic of Congo Country Survey 2013 A. General Issues facing The DRC (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to genera ting economic growth in the DRC? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Energy* 53.8% 17.6% 42.9% 33.3% 36.4% 69.8% 63.3% 24.7% 30.0% 18.8% 30.8% Gender 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 1.2% 0.0% 6.3% 0.0% Equality of opportunity* 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 13.3% 2.4% 0.0% 0.0% 0.0% Global/regional integration 0.0% 2.9% 0.0% 11.1% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Social protection 3.8% 0.0% 0.0% 0.0% 9.1% 0.0% 3.3% 2.4% 0.0% 12.5% 0.0% Climate change 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Anti corruption* 15.4% 38.2% 21.4% 22.2% 18.2% 4.7% 10.0% 16.5% 30.0% 12.5% 30.8% Disaster management* 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 6.3% 0.0% Regional conflict and tensions 0.0% 2.9% 7.1% 0.0% 0.0% 0.0% 3.3% 2.4% 0.0% 6.3% 7.7% Rural development* 15.4% 0.0% 14.3% 0.0% 18.2% 11.6% 16.7% 1.2% 20.0% 12.5% 0.0% Foreign direct investment 11.5% 20.6% 7.1% 11.1% 0.0% 7.0% 13.3% 23.5% 20.0% 12.5% 30.8% Urban development 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.5% 0.0% 0.0% 0.0% Water and sanitation 7.7% 2.9% 14.3% 0.0% 9.1% 11.6% 10.0% 5.9% 0.0% 0.0% 0.0% Trade and exports* 15.4% 20.6% 7.1% 33.3% 27.3% 0.0% 13.3% 15.3% 10.0% 12.5% 38.5% Information and communications 7.7% 0.0% 7.1% 11.1% 0.0% 9.3% 6.7% 3.5% 20.0% 0.0% 0.0% technology Regulatory framework 3.8% 2.9% 7.1% 0.0% 0.0% 0.0% 0.0% 4.7% 0.0% 0.0% 7.7% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% diseases Social cohesion 3.8% 2.9% 0.0% 0.0% 9.1% 0.0% 0.0% 3.5% 0.0% 0.0% 7.7% Public sector governance/ reform* 3.8% 41.2% 7.1% 33.3% 9.1% 9.3% 0.0% 21.2% 30.0% 43.8% 30.8% Domestic private sector development 7.7% 14.7% 0.0% 11.1% 18.2% 9.3% 3.3% 10.6% 0.0% 18.8% 23.1% Job creation/employment 7.7% 8.8% 7.1% 11.1% 18.2% 7.0% 0.0% 20.0% 20.0% 6.3% 0.0% Agricultural development 26.9% 35.3% 21.4% 33.3% 45.5% 32.6% 46.7% 31.8% 20.0% 31.3% 15.4% Food security 0.0% 2.9% 7.1% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Transport* 38.5% 17.6% 28.6% 11.1% 18.2% 69.8% 36.7% 16.5% 40.0% 12.5% 0.0% Security/stabilization/reconstruction 3.8% 0.0% 7.1% 11.1% 0.0% 2.3% 0.0% 4.7% 0.0% 0.0% 0.0% Education 7.7% 0.0% 7.1% 0.0% 0.0% 4.7% 0.0% 9.4% 0.0% 12.5% 0.0% Natural resource management* 23.1% 38.2% 28.6% 33.3% 27.3% 4.7% 10.0% 20.0% 20.0% 25.0% 53.8% Environmental sustainability 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Health* 0.0% 2.9% 7.1% 0.0% 0.0% 20.9% 3.3% 23.5% 0.0% 6.3% 7.7% Basic infrastructure 23.1% 8.8% 14.3% 11.1% 9.1% 16.3% 10.0% 12.9% 10.0% 25.0% 7.7% Law and justice* 3.8% 2.9% 0.0% 22.2% 0.0% 2.3% 13.3% 1.2% 10.0% 0.0% 0.0% Local governance and institutions 3.8% 2.9% 14.3% 0.0% 0.0% 4.7% 6.7% 4.7% 10.0% 12.5% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 8.8% 7.1% 0.0% 9.1% 0.0% 3.3% 3.5% 10.0% 0.0% 7.7% *Significantly different between stakeholder groups 67 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in the 23 3.48 2.48 32 4.56 2.29 14 4.21 2.78 8 5.75 1.67 9 3.44 2.19 42 5.69 1.99 30 2.23 1.94 79 4.56 2.64 10 3.90 3.25 15 5.73 2.69 12 4.17 2.69 DRC?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in the 20 4.65 2.37 32 4.38 2.20 14 4.29 2.20 8 6.25 2.49 9 2.89 1.90 42 7.33 1.49 26 3.65 1.92 76 4.63 2.46 10 4.00 2.83 14 5.14 2.66 12 4.50 2.97 DRC?* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared (e.g., skills and 21 4.57 2.34 29 5.83 2.77 14 4.36 3.10 8 6.75 1.58 7 4.14 3.34 42 7.14 1.30 26 3.62 1.96 71 5.31 2.57 9 5.00 3.08 12 4.33 2.15 11 5.00 3.00 knowledge) to help the DRC solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 68 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in the DRC, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in the DRC? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Social protection 16.0% 3.0% 0.0% 12.5% 18.2% 0.0% 3.3% 15.5% 9.1% 12.5% 8.3% Security/stabilization/reconstruction* 12.0% 18.2% 0.0% 0.0% 9.1% 4.7% 6.7% 15.5% 54.5% 50.0% 8.3% Public sector governance/ reform* 4.0% 39.4% 7.1% 25.0% 36.4% 11.6% 3.3% 15.5% 18.2% 31.3% 25.0% Transport* 44.0% 27.3% 42.9% 12.5% 36.4% 79.1% 56.7% 20.2% 63.6% 25.0% 25.0% Poverty reduction* 20.0% 21.2% 28.6% 12.5% 18.2% 4.7% 10.0% 33.3% 18.2% 31.3% 33.3% Global/regional integration 8.0% 0.0% 7.1% 12.5% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 8.3% Gender 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 3.3% 1.2% 0.0% 6.3% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Rural development 0.0% 6.1% 0.0% 0.0% 18.2% 9.3% 13.3% 8.3% 9.1% 6.3% 8.3% Domestic private sector development 8.0% 3.0% 0.0% 0.0% 18.2% 0.0% 6.7% 4.8% 0.0% 12.5% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 6.7% 3.6% 0.0% 0.0% 8.3% Water and sanitation* 12.0% 0.0% 28.6% 37.5% 18.2% 18.6% 20.0% 9.5% 9.1% 0.0% 8.3% Energy* 32.0% 12.1% 7.1% 25.0% 18.2% 37.2% 33.3% 11.9% 18.2% 0.0% 8.3% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 2.4% 9.1% 0.0% 0.0% Job creation/employment* 8.0% 6.1% 21.4% 25.0% 18.2% 16.3% 6.7% 27.4% 0.0% 6.3% 33.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 6.7% 6.0% 0.0% 6.3% 8.3% Urban development* 4.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 4.0% 0.0% 0.0% 0.0% 9.1% 0.0% 3.3% 3.6% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 8.3% Regional conflict and tensions 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 8.3% Health* 16.0% 15.2% 14.3% 37.5% 18.2% 37.2% 20.0% 14.3% 0.0% 6.3% 8.3% Education 16.0% 24.2% 14.3% 37.5% 9.1% 18.6% 16.7% 19.0% 18.2% 18.8% 8.3% Food security* 4.0% 12.1% 0.0% 12.5% 9.1% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Agricultural development 32.0% 39.4% 28.6% 0.0% 9.1% 25.6% 33.3% 22.6% 9.1% 25.0% 33.3% Trade and exports* 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Economic growth 4.0% 6.1% 7.1% 12.5% 0.0% 0.0% 6.7% 10.7% 0.0% 18.8% 0.0% Law and justice 4.0% 12.1% 21.4% 0.0% 18.2% 4.7% 3.3% 9.5% 0.0% 6.3% 8.3% Local governance and institutions 8.0% 6.1% 7.1% 0.0% 0.0% 0.0% 0.0% 4.8% 18.2% 6.3% 0.0% Regulatory framework 4.0% 0.0% 7.1% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 4.0% 3.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% diseases Basic infrastructure 16.0% 9.1% 21.4% 0.0% 9.1% 14.0% 13.3% 19.0% 27.3% 12.5% 0.0% Natural resource management* 16.0% 12.1% 0.0% 0.0% 0.0% 2.3% 3.3% 2.4% 0.0% 6.3% 25.0% Information and communications 4.0% 0.0% 0.0% 12.5% 0.0% 7.0% 3.3% 2.4% 9.1% 0.0% 0.0% technology Anti corruption 0.0% 18.2% 7.1% 12.5% 9.1% 2.3% 3.3% 4.8% 0.0% 12.5% 8.3% Disaster management* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% *Significantly different between stakeholder groups 69 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the DRC? Greatest Value Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Financial resources: investment lending* 15.0% 45.2% 10.0% 75.0% 50.0% 26.3% 38.5% 35.5% 10.0% 14.3% 36.4% Financial resources: policy based lending 45.0% 16.1% 10.0% 0.0% 10.0% 21.1% 15.4% 21.0% 40.0% 21.4% 45.5% / budget support to the Government Mobilizing third party financial resources 5.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 9.7% 0.0% 7.1% 9.1% Technical assistance 5.0% 3.2% 20.0% 0.0% 20.0% 0.0% 0.0% 6.5% 0.0% 7.1% 0.0% Policy advice* 5.0% 12.9% 0.0% 0.0% 0.0% 0.0% 30.8% 1.6% 0.0% 0.0% 0.0% Donor coordination 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building* 0.0% 9.7% 10.0% 12.5% 10.0% 5.3% 0.0% 6.5% 20.0% 35.7% 0.0% Studies/analyses 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 7.1% 9.1% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% Strategy formulation* 20.0% 12.9% 20.0% 12.5% 10.0% 47.4% 0.0% 14.5% 30.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 2nd Greatest Value Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Financial resources: investment lending 15.0% 9.7% 40.0% 0.0% 20.0% 45.0% 8.3% 16.4% 20.0% 25.0% 9.1% Financial resources: policy based lending 5.0% 29.0% 0.0% 50.0% 0.0% 10.0% 8.3% 21.3% 0.0% 0.0% 18.2% / budget support to the Government* Mobilizing third party financial resources 5.0% 3.2% 0.0% 0.0% 20.0% 5.0% 16.7% 9.8% 0.0% 8.3% 0.0% Technical assistance 10.0% 19.4% 10.0% 12.5% 0.0% 10.0% 33.3% 18.0% 0.0% 0.0% 9.1% Policy advice* 0.0% 6.5% 0.0% 0.0% 10.0% 10.0% 8.3% 4.9% 40.0% 8.3% 0.0% Donor coordination* 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 8.3% 1.6% 0.0% 0.0% 0.0% Data* 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Training/capacity building 20.0% 16.1% 0.0% 25.0% 30.0% 10.0% 16.7% 11.5% 30.0% 8.3% 45.5% Studies/analyses 5.0% 9.7% 0.0% 0.0% 0.0% 0.0% 0.0% 6.6% 0.0% 16.7% 9.1% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% Linkage to non-Bank expertise* 20.0% 6.5% 20.0% 0.0% 10.0% 5.0% 0.0% 1.6% 0.0% 0.0% 9.1% Strategy formulation 20.0% 0.0% 10.0% 12.5% 0.0% 5.0% 0.0% 4.9% 0.0% 25.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% *Significantly different between stakeholder groups 70 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in the DRC ? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Imposing technocratic solutions without 28.0% 18.8% 38.5% 0.0% 30.0% 19.0% 24.0% 23.8% 30.0% 6.3% 23.1% regard to political realities Not exploring alternative policy options 8.0% 9.4% 7.7% 0.0% 10.0% 7.1% 16.0% 14.3% 0.0% 12.5% 0.0% Too bureaucratic in its operational 40.0% 12.5% 23.1% 33.3% 10.0% 66.7% 60.0% 36.9% 30.0% 12.5% 15.4% policies and procedures* Staff too inaccessible* 8.0% 0.0% 23.1% 0.0% 40.0% 4.8% 20.0% 8.3% 0.0% 12.5% 0.0% Arrogant in its approach 12.0% 0.0% 7.7% 11.1% 0.0% 2.4% 8.0% 2.4% 10.0% 6.3% 7.7% Not client focused 8.0% 9.4% 0.0% 11.1% 0.0% 4.8% 4.0% 2.4% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 6.3% 0.0% Not willing to honestly criticize policies 8.0% 9.4% 0.0% 44.4% 20.0% 14.3% 0.0% 14.3% 20.0% 0.0% 15.4% and reform efforts in the country* Its advice and strategies do not lend 0.0% 9.4% 15.4% 0.0% 20.0% 7.1% 0.0% 2.4% 0.0% 18.8% 0.0% themselves to practical problem solving* Too influenced by developed countries 24.0% 46.9% 23.1% 11.1% 10.0% 42.9% 24.0% 28.6% 20.0% 31.3% 30.8% Not enough public disclosure of its work 20.0% 15.6% 0.0% 33.3% 10.0% 9.5% 12.0% 9.5% 20.0% 6.3% 0.0% World Bank processes too slow and 4.0% 15.6% 15.4% 44.4% 20.0% 2.4% 12.0% 20.2% 10.0% 12.5% 15.4% complex Not aligned with country priorities 8.0% 12.5% 0.0% 0.0% 10.0% 2.4% 12.0% 3.6% 0.0% 12.5% 15.4% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Not collaborating enough with non-state 4.0% 9.4% 0.0% 0.0% 0.0% 2.4% 0.0% 9.5% 20.0% 6.3% 15.4% actors Not adequately sensitive to 16.0% 18.8% 23.1% 11.1% 10.0% 11.9% 0.0% 13.1% 10.0% 31.3% 30.8% political/social realities in the DRC Not focused enough on issues that are 8.0% 6.3% 7.7% 0.0% 0.0% 0.0% 0.0% 7.1% 10.0% 18.8% 0.0% unique to post-conflict countries Inadequate number of World Bank staff 4.0% 3.1% 0.0% 0.0% 0.0% 2.4% 4.0% 3.6% 10.0% 0.0% 7.7% members located in the country Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 6.3% 0.0% *Significantly different between stakeholder groups Which World Bank instruments do you believe are the MOST effective in reducing poverty in the DRC? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Capacity development* 50.0% 26.5% 36.4% 77.8% 54.5% 93.0% 75.9% 51.8% 72.7% 40.0% 58.3% Policy based lending / budget support to 42.3% 32.4% 18.2% 33.3% 36.4% 30.2% 37.9% 18.8% 36.4% 20.0% 41.7% the Government Knowledge products/services 0.0% 8.8% 18.2% 0.0% 9.1% 0.0% 0.0% 11.8% 9.1% 13.3% 0.0% Investment lending* 50.0% 55.9% 27.3% 66.7% 63.6% 20.9% 27.6% 51.8% 27.3% 53.3% 50.0% Technical assistance* 3.8% 23.5% 18.2% 11.1% 9.1% 4.7% 10.3% 30.6% 27.3% 13.3% 16.7% Trust Fund management 7.7% 5.9% 0.0% 0.0% 9.1% 0.0% 6.9% 2.4% 0.0% 6.7% 0.0% Co-financing arrangements 3.8% 5.9% 0.0% 0.0% 0.0% 0.0% 10.3% 7.1% 9.1% 0.0% 0.0% Sector-wide approaches* 19.2% 14.7% 45.5% 0.0% 0.0% 48.8% 17.2% 11.8% 18.2% 20.0% 8.3% Emergency Recovery lending 7.7% 5.9% 18.2% 11.1% 0.0% 2.3% 0.0% 4.7% 0.0% 13.3% 16.7% Other 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Don’t know 7.7% 5.9% 18.2% 0.0% 9.1% 0.0% 6.9% 2.4% 0.0% 6.7% 0.0% *Significantly different between stakeholder groups 71 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 18 6.61 3.29 26 7.88 2.58 9 7.00 2.40 8 6.88 1.13 5 6.40 3.51 36 7.17 1.56 24 6.08 2.60 70 7.00 2.82 9 8.11 3.14 12 5.75 2.63 11 9.45 1.21 development agenda as related to “global public goods”?* *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other NGOs* 23.1% 32.4% 15.4% 11.1% 40.0% 10.0% 36.7% 51.2% 40.0% 18.8% 41.7% Local Government* 15.4% 29.4% 23.1% 22.2% 20.0% 12.5% 6.7% 10.7% 10.0% 37.5% 8.3% Beneficiaries* 57.7% 41.2% 38.5% 33.3% 20.0% 82.5% 66.7% 22.6% 10.0% 31.3% 50.0% Private sector 7.7% 8.8% 7.7% 33.3% 10.0% 2.5% 13.3% 13.1% 30.0% 6.3% 8.3% Community Based Organizations* 15.4% 23.5% 15.4% 22.2% 20.0% 5.0% 10.0% 34.5% 20.0% 12.5% 25.0% Donor community 3.8% 0.0% 23.1% 22.2% 10.0% 20.0% 13.3% 13.1% 20.0% 6.3% 8.3% Foundations 3.8% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Academia/think tanks/research 0.0% 5.9% 30.8% 11.1% 20.0% 2.5% 13.3% 14.3% 10.0% 50.0% 8.3% institutes* Parliament* 3.8% 32.4% 0.0% 0.0% 10.0% 0.0% 0.0% 15.5% 0.0% 18.8% 33.3% Media* 3.8% 2.9% 0.0% 11.1% 30.0% 2.5% 3.3% 1.2% 20.0% 0.0% 8.3% Faith based organizations* 15.4% 8.8% 23.1% 22.2% 10.0% 35.0% 3.3% 11.9% 20.0% 12.5% 8.3% UN and regional peace keeping forces* 3.8% 0.0% 7.7% 0.0% 0.0% 7.5% 16.7% 0.0% 10.0% 0.0% 0.0% Emerging donors 11.5% 2.9% 0.0% 0.0% 0.0% 2.5% 0.0% 1.2% 0.0% 0.0% 0.0% UN agencies* 23.1% 5.9% 0.0% 0.0% 0.0% 2.5% 0.0% 3.6% 10.0% 6.3% 0.0% Regional organizations* 11.5% 0.0% 0.0% 0.0% 0.0% 12.5% 13.3% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 7.7% 0.0% 10.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in the DRC, on a ten point scale ? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role 21 4.90 3.08 30 5.17 2.93 14 3.57 2.50 8 6.75 2.55 9 2.33 2.18 43 6.67 1.51 29 3.17 1.23 72 4.92 2.96 8 5.75 2.92 14 4.14 2.28 13 2.77 2.20 in development in the DRC* The World Bank’s work is aligned with what I consider 20 4.65 3.05 25 4.64 3.09 12 4.42 2.84 9 5.89 2.98 7 3.14 2.79 43 7.02 1.28 28 3.57 1.40 73 4.48 2.77 8 6.13 2.59 14 3.71 2.33 9 4.11 2.98 the development priorities for the DRC* The World Bank supports programs and strategies that 20 5.35 3.17 29 4.79 2.94 11 3.82 2.09 8 6.63 1.77 8 7.75 3.01 43 6.91 1.81 27 3.78 1.50 67 4.22 2.66 9 6.78 2.28 14 3.43 1.74 10 4.70 3.06 are realistic for the DRC* The World Bank treats clients and stakeholders in the DRC 19 4.37 3.39 26 4.50 2.64 12 3.17 2.82 8 6.88 2.23 7 6.71 3.04 37 6.43 1.74 17 3.41 2.62 67 4.39 2.71 6 5.17 3.43 13 3.15 1.95 12 5.58 3.75 with respect* *Significantly different between stakeholder groups To what extent is the World Bank an effective development partner in the DRC, in terms of each of the following ? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 13 4.85 4.02 20 4.15 2.48 6 3.50 2.07 6 6.00 2.61 7 6.14 3.18 13 3.46 2.44 10 3.10 1.79 55 3.65 2.19 5 3.40 2.51 11 3.82 2.23 4 7.00 2.45 Flexibility (in terms of the institution’s products and 16 3.19 2.71 18 4.17 2.85 6 4.50 2.66 6 5.00 2.28 5 3.60 2.70 19 6.37 2.22 15 2.53 1.81 56 3.96 2.32 6 5.50 3.83 13 3.77 1.79 4 6.25 2.63 services)* Flexibility (in terms of changing country 18 3.56 2.97 20 3.90 2.94 5 3.20 1.79 9 6.00 2.24 6 3.83 3.13 20 3.55 2.46 16 2.88 2.22 60 4.08 2.70 5 4.00 2.65 13 3.46 1.39 7 6.71 2.43 circumstances) Being inclusive* 18 3.94 3.28 20 4.90 2.38 6 4.00 2.83 9 5.22 2.39 7 6.71 2.87 36 2.86 2.22 18 3.11 2.56 59 4.63 2.63 5 5.40 4.28 13 4.31 2.25 5 6.80 3.11 Openness (sharing data and 20 4.95 3.39 19 6.53 2.70 4 4.00 3.16 7 6.57 1.40 8 6.38 3.58 39 6.05 1.30 17 3.12 1.90 63 5.27 2.78 7 3.86 3.39 12 5.42 2.94 5 7.60 2.88 other information)* Staff accessibility* 20 3.80 3.47 20 5.50 2.95 8 4.75 3.41 7 6.29 2.43 6 4.67 3.39 41 5.24 1.61 25 2.20 1.61 60 4.27 2.53 6 1.50 .84 14 4.14 2.77 7 3.29 1.89 Straightforwardness and 13 5.23 3.22 18 4.89 3.01 5 4.80 1.92 9 5.67 2.83 7 8.29 3.30 39 7.10 1.48 18 3.56 2.06 65 5.14 2.87 3 6.33 4.73 12 4.83 2.98 8 7.00 2.62 honesty* Collaboration with groups outside of the Government 19 6.32 3.04 20 5.45 2.37 11 4.91 1.92 9 7.00 1.58 6 7.00 3.52 42 8.55 1.80 26 6.15 2.62 71 4.63 2.86 8 6.00 3.55 13 4.54 3.10 8 7.38 2.45 (e.g., NGOs, academia, private sector)* Collaboration with the 20 6.95 3.10 24 6.71 2.60 10 6.80 3.16 7 7.86 1.21 8 9.13 1.46 43 8.58 .96 23 7.35 2.95 64 6.63 3.03 7 7.71 3.20 14 6.29 2.58 8 7.13 2.30 Government* Collaboration with other 13 7.23 3.17 16 6.31 3.05 7 6.00 2.31 7 6.86 1.95 5 7.60 2.88 40 8.70 1.96 10 5.50 3.72 60 6.08 2.85 6 9.00 1.67 9 5.33 3.12 7 4.00 2.31 donors* Follow through over time* 10 6.70 3.59 16 5.19 3.06 5 4.60 2.61 6 6.83 2.48 4 6.00 3.37 25 6.28 1.95 11 3.64 3.14 55 4.11 2.97 7 5.57 3.87 10 5.60 3.03 6 7.00 2.53 *Significantly different between stakeholder groups 73 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other The World Bank works too slowly* 50.0% 25.0% 64.3% 33.3% 45.5% 76.7% 73.3% 42.9% 27.3% 18.8% 69.2% The Government works inefficiently* 25.0% 31.3% 35.7% 55.6% 36.4% 55.8% 70.0% 58.3% 54.5% 43.8% 30.8% There is not an adequate level of 50.0% 37.5% 35.7% 44.4% 27.3% 20.9% 30.0% 40.5% 45.5% 37.5% 30.8% citizen/civil society participation Poor donor coordination 4.2% 9.4% 0.0% 11.1% 0.0% 4.7% 0.0% 3.6% 0.0% 6.3% 0.0% The World Bank does not do adequate 8.3% 50.0% 14.3% 11.1% 36.4% 9.3% 26.7% 25.0% 9.1% 31.3% 23.1% follow through/follow-up* Lack of/inadequate levels of capacity in 8.3% 12.5% 21.4% 0.0% 18.2% 7.0% 10.0% 13.1% 27.3% 18.8% 23.1% Government Political pressures and obstacles* 33.3% 34.4% 28.6% 33.3% 9.1% 65.1% 20.0% 29.8% 36.4% 18.8% 15.4% Reforms are not well thought out in light 8.3% 6.3% 7.1% 22.2% 9.1% 0.0% 16.7% 8.3% 9.1% 6.3% 0.0% of country challenges The World Bank is not sensitive enough 54.2% 40.6% 50.0% 11.1% 45.5% 39.5% 30.0% 36.9% 45.5% 56.3% 38.5% to political/social realities on the ground Ongoing conflict and instability 25.0% 28.1% 14.3% 33.3% 27.3% 9.3% 3.3% 19.0% 27.3% 18.8% 23.1% Inadequate funding* 16.7% 21.9% 7.1% 22.2% 36.4% 0.0% 3.3% 8.3% 0.0% 18.8% 23.1% Other* 4.2% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 15.4% *Significantly different between stakeholder groups 74 The World Bank Democratic Republic of Congo Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in the DRC, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 20 2.60 2.19 29 3.17 2.71 11 3.55 2.77 6 4.33 3.01 9 5.33 3.97 39 4.41 2.01 23 2.96 1.61 54 2.96 2.52 6 6.33 3.01 14 3.21 2.67 9 5.44 3.32 Information and 19 3.95 3.06 27 4.22 2.19 10 4.30 3.20 8 6.13 2.85 5 6.40 3.36 34 2.82 1.82 23 3.17 2.57 62 3.32 2.67 5 4.60 2.70 13 3.92 2.87 8 5.63 3.07 communications technology* Transport* 22 4.68 2.87 27 4.11 2.56 13 3.85 2.51 8 5.88 3.04 8 6.38 3.34 38 5.82 1.90 27 3.93 1.96 65 4.37 2.72 7 8.29 1.50 15 3.67 2.64 9 4.44 2.96 Crime and violence 18 3.39 3.03 25 2.80 1.53 7 2.71 3.30 4 5.00 4.24 8 2.38 2.45 36 4.06 1.96 24 2.75 1.48 63 2.94 2.35 3 3.67 2.31 15 2.13 1.30 8 3.50 3.12 Regional conflict and 15 3.20 3.08 23 2.70 1.99 8 3.00 2.98 5 3.80 2.68 9 2.89 1.83 20 2.35 2.21 17 2.59 1.73 60 2.68 2.24 5 1.80 .84 16 2.88 2.25 11 4.82 3.82 tensions Law and justice* 21 4.05 2.97 24 3.33 2.08 13 3.08 2.43 6 5.00 3.85 8 4.25 3.01 37 5.19 2.08 23 3.35 1.58 66 2.92 1.96 6 6.17 2.56 14 2.71 1.77 7 4.29 3.73 Urban development* 17 4.12 3.08 26 3.77 1.97 12 4.33 2.84 7 5.57 3.31 8 5.88 3.27 35 5.14 1.85 25 3.52 1.98 62 3.18 2.04 4 5.00 1.41 13 3.38 2.53 10 5.40 2.84 Environmental sustainability 17 4.41 2.79 23 4.57 2.23 8 4.38 2.88 6 5.33 2.94 9 5.56 3.71 32 4.97 1.98 26 3.85 2.31 54 3.72 2.46 5 4.60 2.07 12 3.08 2.61 9 5.56 2.96 Regulatory framework 14 4.21 2.99 24 4.75 2.15 10 5.10 2.96 5 5.00 3.00 6 4.50 2.59 30 4.77 1.89 15 2.87 2.26 49 4.35 2.39 3 4.67 1.53 10 3.90 2.60 7 5.71 2.63 Basic infrastructure* 22 4.36 2.59 27 4.11 2.22 14 3.86 2.03 5 5.80 2.28 8 5.50 2.83 35 6.34 1.55 27 4.37 2.36 61 4.48 2.78 6 6.17 2.93 14 4.21 2.46 8 6.00 3.21 Communicable/non- 21 5.57 2.68 29 5.00 2.09 12 5.00 2.41 4 5.25 2.06 8 7.38 3.16 38 6.89 1.86 24 4.08 2.10 61 5.07 2.82 5 5.60 2.88 13 4.15 2.08 12 6.25 3.41 communicable diseases* Poverty reduction* 20 4.10 3.11 27 3.81 2.11 13 3.62 2.90 8 5.63 2.97 9 5.22 2.82 34 2.06 1.63 26 2.35 1.52 63 3.95 2.59 5 4.80 2.39 13 2.92 1.44 11 4.91 3.18 Gender* 18 4.00 3.51 24 5.79 2.50 8 4.25 3.28 5 5.80 3.70 7 6.00 2.58 17 1.94 2.14 16 3.81 3.12 59 3.97 2.75 2 2.00 1.41 14 4.21 3.14 11 4.45 3.21 Domestic private sector 18 2.56 2.20 22 3.59 2.22 8 3.75 3.15 9 4.11 2.52 7 4.57 2.51 13 2.00 1.87 16 1.63 .81 60 3.72 2.69 4 4.50 3.42 11 3.64 3.14 9 4.44 3.84 development* Foreign direct investment 16 3.56 3.18 21 4.48 2.34 8 3.50 3.30 5 5.40 1.52 6 3.50 2.26 19 2.89 2.64 16 3.38 1.93 53 4.55 2.84 3 3.33 2.52 12 4.08 2.50 8 4.88 3.64 Local governance and 20 4.10 3.08 24 4.29 2.03 8 4.38 2.45 6 5.50 2.88 7 3.57 1.99 36 5.61 2.00 22 3.73 2.07 63 3.51 2.53 5 5.40 2.61 14 3.57 2.50 9 4.67 2.96 institutions* Water and sanitation* 23 3.96 2.55 26 4.69 2.04 13 4.62 2.60 9 6.33 1.80 9 6.67 2.92 32 6.09 2.05 22 4.14 1.86 64 3.89 2.73 6 6.00 2.37 14 3.07 2.59 10 5.50 2.99 Trade and exports* 18 3.72 2.91 24 3.96 2.16 7 5.14 3.58 4 4.25 2.06 6 3.67 1.63 15 2.67 2.69 16 2.06 1.48 53 2.70 2.07 2 7.00 2.83 10 3.00 1.94 8 3.88 3.44 Economic growth 20 4.10 3.29 23 4.09 2.50 11 4.18 3.46 7 5.14 2.12 9 5.56 2.88 29 5.17 2.70 21 3.00 2.17 65 3.77 2.70 4 5.75 1.71 12 3.67 2.74 7 5.29 2.98 Energy* 21 3.71 2.59 26 3.58 2.00 12 3.83 2.17 8 5.63 2.50 9 4.89 2.93 30 4.93 2.61 25 3.68 1.95 60 3.40 2.47 5 6.80 1.64 12 2.75 1.60 9 4.44 3.28 Disaster management 16 4.94 3.71 25 3.84 1.62 7 4.29 3.55 6 3.83 2.79 7 4.57 2.23 16 4.25 2.74 14 2.43 1.60 56 3.82 2.42 4 2.75 2.36 12 3.83 2.69 8 4.25 3.37 Public sector governance/ 18 5.00 2.57 26 4.38 2.47 10 4.00 2.58 6 5.67 2.73 8 3.50 2.27 30 6.10 2.06 15 4.00 1.46 59 4.34 2.66 4 4.75 3.86 12 4.00 2.49 9 4.56 2.92 reform Job creation/employment* 19 3.42 2.97 27 2.70 1.73 7 1.86 .90 7 3.57 2.76 9 4.33 3.74 24 1.25 .85 22 1.64 1.47 59 2.47 2.44 3 4.67 1.53 14 3.07 2.34 9 3.56 3.09 Social cohesion* 18 3.89 3.48 24 2.58 1.47 9 2.11 1.36 5 2.00 1.73 8 3.75 3.11 28 1.29 .81 17 1.82 1.88 59 2.44 2.41 4 4.50 1.73 12 2.92 2.57 9 3.11 3.06 Financial markets* 20 4.35 3.65 21 3.71 2.19 6 1.83 .41 4 3.50 1.73 8 5.88 3.56 23 2.57 1.97 22 3.50 1.57 56 4.27 2.42 3 4.33 2.31 10 3.90 2.69 8 5.63 3.46 Equality of opportunity* 17 5.00 3.61 24 3.42 2.52 8 4.00 3.66 3 2.33 1.53 8 4.00 3.25 24 2.08 2.22 14 2.14 1.46 54 3.57 2.19 3 5.33 2.52 12 3.42 2.57 8 4.00 3.21 Health 22 5.00 3.12 25 5.28 2.44 12 4.25 2.01 8 6.13 2.10 9 6.33 2.55 37 5.81 1.87 25 4.36 2.20 63 4.86 2.60 6 7.17 1.47 14 4.07 2.40 9 5.11 2.89 Rural development* 20 4.20 3.02 25 3.64 2.23 11 4.36 2.38 7 4.00 2.08 9 3.44 2.60 37 5.73 2.04 26 3.12 2.07 64 3.34 2.30 5 6.20 2.86 14 3.21 2.39 9 3.89 3.14 Global/regional integration 15 3.87 2.80 21 3.67 2.31 7 3.71 1.89 4 4.75 3.77 8 3.38 2.67 33 5.67 2.55 16 3.25 2.14 57 3.89 2.42 5 4.60 2.19 12 3.83 2.48 9 5.11 3.10 Food security* 21 2.90 2.83 25 4.12 2.54 11 2.55 2.66 6 5.00 3.16 9 4.11 3.18 31 1.74 1.73 26 1.54 1.14 62 2.98 2.65 5 4.00 2.74 14 3.29 2.73 8 4.25 3.24 Education* 23 4.57 2.84 26 5.19 2.38 11 3.00 1.10 8 6.38 2.13 9 5.78 2.82 33 5.21 2.18 26 2.88 1.99 63 3.60 2.47 5 7.00 2.35 14 3.57 2.31 8 6.00 2.51 Security/stabilization/reconstr 17 3.94 3.25 26 3.19 1.86 8 4.13 3.00 7 5.57 3.31 8 4.88 2.95 36 4.92 2.47 19 2.53 1.39 61 3.75 2.40 5 3.80 1.64 12 3.75 2.42 9 4.11 3.41 uction* Social protection 19 2.95 2.68 23 3.13 1.98 7 3.29 3.20 7 4.43 3.78 8 3.00 2.62 17 1.94 2.11 20 1.95 1.28 57 2.98 2.62 4 4.00 2.94 10 3.20 2.57 9 4.22 3.49 Climate change 15 5.13 3.11 22 4.45 2.72 7 4.86 3.13 7 5.00 3.32 8 4.50 3.16 17 4.41 2.24 18 2.83 1.79 53 3.38 2.33 5 5.40 1.82 11 3.64 2.69 5 6.20 3.27 Agricultural development* 23 4.26 2.86 26 4.19 2.64 13 3.85 2.41 6 4.50 1.97 9 4.56 3.64 36 6.08 2.70 24 2.79 1.53 56 2.93 2.60 5 6.80 2.39 14 3.50 2.59 9 4.33 3.50 Natural resource 14 4.50 3.70 24 3.71 2.56 5 5.40 3.78 6 4.50 2.43 9 4.00 3.91 16 2.31 2.27 15 2.47 1.64 56 3.79 2.76 4 6.25 3.86 13 3.38 2.43 8 4.50 3.55 management *Significantly different between stakeholder groups 75 The World Bank Democratic Republic of Congo Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 21 4.48 2.60 29 4.17 2.24 12 4.75 2.70 7 5.71 2.81 7 4.43 3.36 42 7.29 1.45 29 4.72 2.10 77 4.58 2.51 8 6.00 2.14 13 3.92 2.36 12 4.58 3.29 development results in the DRC?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank in the DRC, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the needs 20 3.70 2.79 28 3.75 2.43 10 3.50 1.51 8 5.00 2.33 7 3.00 2.77 37 6.43 1.56 25 3.08 1.29 73 3.90 2.68 8 3.13 1.96 15 4.20 2.76 8 3.25 2.05 of the DRC* The World Bank meets the DRC’s needs for knowledge 19 4.79 2.94 27 4.48 2.31 9 3.22 1.86 8 4.13 2.17 5 4.20 2.59 37 7.03 1.77 25 3.16 1.91 73 4.08 2.87 8 5.63 3.02 14 4.00 2.99 8 5.00 3.21 services* *Significantly different between stakeholder groups D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Weekly 12.5% 6.1% 7.1% 11.1% 9.1% 12.2% 0.0% 4.9% 18.2% 6.3% 0.0% Monthly 12.5% 15.2% 0.0% 11.1% 9.1% 65.9% 10.0% 34.1% 0.0% 12.5% 0.0% A few times a year 12.5% 30.3% 7.1% 11.1% 27.3% 2.4% 16.7% 15.9% 9.1% 37.5% 33.3% Rarely 37.5% 21.2% 42.9% 66.7% 54.5% 19.5% 33.3% 26.8% 45.5% 37.5% 41.7% Never 25.0% 27.3% 42.9% 0.0% 0.0% 0.0% 40.0% 18.3% 27.3% 6.3% 25.0% *Significantly different between stakeholder groups 76 The World Bank Democratic Republic of Congo Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in the DRC, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Public sector governance/ reform 33.3% 48.5% 35.7% 44.4% 36.4% 50.0% 23.3% 52.4% 36.4% 62.5% 61.5% Gender 4.2% 0.0% 0.0% 0.0% 9.1% 0.0% 3.3% 1.2% 0.0% 6.3% 0.0% Social cohesion 4.2% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 1.2% 0.0% 6.3% 0.0% Domestic private sector development 25.0% 15.2% 0.0% 22.2% 18.2% 2.4% 10.0% 8.3% 9.1% 18.8% 7.7% Foreign direct investment 8.3% 0.0% 7.1% 0.0% 9.1% 0.0% 10.0% 0.0% 9.1% 6.3% 0.0% Water and sanitation* 20.8% 6.1% 21.4% 11.1% 45.5% 14.3% 20.0% 2.4% 18.2% 0.0% 7.7% Trade and exports 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Energy* 29.2% 9.1% 35.7% 11.1% 36.4% 19.0% 46.7% 14.3% 45.5% 0.0% 15.4% Regional conflict and tensions 0.0% 9.1% 0.0% 0.0% 9.1% 0.0% 0.0% 3.6% 9.1% 0.0% 7.7% Disaster management* 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 9.1% 0.0% 0.0% 9.1% 0.0% 0.0% 3.6% 9.1% 12.5% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% Poverty reduction* 12.5% 12.1% 28.6% 44.4% 18.2% 4.8% 13.3% 32.1% 18.2% 37.5% 7.7% Law and justice 4.2% 9.1% 14.3% 0.0% 0.0% 19.0% 10.0% 7.1% 18.2% 6.3% 23.1% Security/stabilization/reconstruction 8.3% 3.0% 0.0% 0.0% 0.0% 2.4% 0.0% 6.0% 0.0% 12.5% 0.0% Anti corruption* 8.3% 33.3% 7.1% 11.1% 0.0% 38.1% 6.7% 9.5% 0.0% 12.5% 15.4% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Urban development 8.3% 3.0% 14.3% 0.0% 0.0% 2.4% 0.0% 4.8% 0.0% 6.3% 0.0% Education 12.5% 12.1% 7.1% 22.2% 9.1% 11.9% 20.0% 28.6% 9.1% 31.3% 46.2% Crime and violence* 0.0% 3.0% 0.0% 0.0% 9.1% 0.0% 0.0% 1.2% 9.1% 0.0% 23.1% Global/regional integration 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 14.3% 0.0% 0.0% 7.1% 20.0% 1.2% 0.0% 0.0% 0.0% technology* Local governance and institutions 12.5% 3.0% 0.0% 22.2% 0.0% 2.4% 3.3% 3.6% 0.0% 6.3% 0.0% Transport* 45.8% 18.2% 28.6% 11.1% 9.1% 66.7% 53.3% 20.2% 27.3% 0.0% 15.4% Agricultural development 8.3% 24.2% 14.3% 0.0% 9.1% 21.4% 20.0% 33.3% 36.4% 18.8% 23.1% Natural resource management 8.3% 15.2% 14.3% 11.1% 18.2% 0.0% 6.7% 7.1% 9.1% 0.0% 30.8% Job creation/employment 12.5% 15.2% 0.0% 11.1% 27.3% 0.0% 10.0% 10.7% 0.0% 6.3% 0.0% Health* 0.0% 3.0% 7.1% 33.3% 0.0% 14.3% 3.3% 11.9% 9.1% 0.0% 0.0% Economic growth 8.3% 6.1% 14.3% 11.1% 9.1% 0.0% 3.3% 6.0% 0.0% 18.8% 7.7% Rural development 4.2% 12.1% 0.0% 11.1% 0.0% 0.0% 6.7% 9.5% 9.1% 6.3% 7.7% Food security 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 11.1% 0.0% 2.4% 3.3% 1.2% 0.0% 0.0% 0.0% Regulatory framework 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 9.1% 0.0% 0.0% Basic infrastructure 16.7% 12.1% 28.6% 11.1% 0.0% 19.0% 0.0% 7.1% 9.1% 18.8% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% diseases *Significantly different between stakeholder groups 77 The World Bank Democratic Republic of Congo Country Survey 2013 D. The World Bank’s Knowledge (continued) In the DRC, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge 24 4.50 2.86 31 4.65 2.32 10 4.90 2.69 8 6.00 2.39 7 3.86 2.48 40 6.55 1.48 28 3.89 1.91 70 4.03 2.73 9 5.56 2.74 12 5.17 3.49 10 5.60 3.10 and/or skills* Contributing to good policy 23 5.04 3.10 28 4.57 2.08 9 5.00 1.66 7 7.29 2.50 7 3.14 2.73 41 6.90 1.37 26 4.92 1.94 70 4.46 2.39 7 4.43 2.44 12 5.17 3.19 9 5.78 2.91 making* Providing support for program 23 6.09 2.56 30 5.57 2.34 9 4.78 2.44 7 7.71 1.89 8 6.88 3.18 41 6.71 1.55 26 5.27 1.48 67 4.76 2.54 7 6.43 1.90 11 5.55 3.27 10 7.20 2.35 implementation* *Significantly different between stakeholder groups In the DRC, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 22 5.41 3.03 24 6.38 2.60 12 5.58 2.71 9 6.67 2.06 7 4.86 3.76 40 6.55 1.63 28 4.61 2.31 51 5.71 2.95 8 5.63 2.72 12 5.00 2.89 8 7.13 2.80 Include appropriate level of stakeholder involvement 19 4.68 3.27 22 5.55 2.94 10 4.10 3.21 7 6.86 .90 6 4.33 3.08 39 6.31 1.24 19 4.63 2.24 64 4.78 2.66 7 4.86 2.19 13 4.54 2.99 8 5.88 2.85 during preparation Are relevant to the DRC 's 20 5.15 2.50 25 6.00 3.07 12 6.33 2.96 9 6.78 2.05 5 3.60 3.44 41 7.07 1.03 29 5.38 2.69 70 5.79 2.86 7 5.71 1.80 14 4.64 2.84 9 7.78 3.19 development priorities* Provide feasible 23 5.74 3.00 25 6.12 2.35 10 5.20 2.49 9 6.56 2.55 6 5.50 2.95 40 6.75 .90 25 4.60 2.04 64 5.63 2.36 5 5.00 .71 12 4.58 2.81 10 7.30 2.54 recommendations* Are source of relevant information on global good 20 5.15 2.58 22 6.82 2.28 10 5.50 2.68 9 7.22 1.64 5 5.20 3.70 40 6.90 1.10 24 4.29 2.20 68 5.74 2.57 6 5.67 1.51 13 6.15 2.88 8 7.63 1.60 practices* Are accessible (well written 19 4.89 3.35 22 6.18 2.52 10 4.40 3.44 9 7.22 1.64 6 5.50 3.21 35 4.80 2.41 18 4.00 2.54 59 5.27 2.93 6 4.67 2.07 13 6.15 2.91 10 7.00 2.87 and easy to understand) Are useful in terms of the work 21 5.38 2.97 27 5.85 2.85 9 4.11 3.22 8 6.75 2.31 7 4.29 2.93 40 6.43 1.34 25 4.84 2.21 67 5.85 2.72 7 6.29 2.43 13 5.46 2.67 9 7.11 3.06 you do Are adequately disseminated* 17 4.24 3.78 23 5.39 2.73 10 2.20 1.62 9 7.00 2.29 5 2.40 1.14 33 2.45 2.32 23 2.87 2.38 53 4.34 3.08 7 4.86 3.67 11 5.36 2.94 7 4.86 2.91 Are appropriately translated* 19 4.21 3.43 21 4.95 2.69 7 2.14 1.57 7 6.86 2.54 6 4.17 1.72 32 3.69 2.71 22 3.14 2.40 48 4.48 3.05 7 4.86 3.39 10 4.90 2.81 10 6.90 2.96 Are adaptable to the DRC’s specific development 21 4.86 3.73 24 5.21 2.83 11 3.45 2.84 7 6.29 2.87 6 3.83 2.79 23 4.52 3.38 19 2.47 1.95 66 5.58 3.15 7 5.86 3.76 14 5.21 2.97 9 7.00 3.50 challenges and country circumstances* *Significantly different between stakeholder groups 78 The World Bank Democratic Republic of Congo Country Survey 2013 D. The World Bank’s Knowledge (continued) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge work 22 5.86 2.78 30 5.60 2.80 10 5.60 2.12 9 6.00 2.29 7 5.14 3.48 40 7.78 1.25 26 5.92 1.74 74 6.11 2.82 10 7.20 2.35 15 4.87 2.77 12 6.83 3.13 and activities make to development results in your country?* Overall, how would you rate the technical quality of the 21 5.71 2.57 29 6.10 2.08 9 5.11 2.03 8 7.13 1.64 6 5.33 3.33 42 7.69 1.05 28 5.14 1.86 78 5.50 2.89 10 5.30 3.37 11 5.64 2.50 13 6.85 2.85 World Bank's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1- To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 21 2.95 2.42 23 2.52 1.62 11 2.82 2.60 9 6.44 3.78 8 2.00 1.51 41 5.59 1.61 27 1.89 1.97 63 3.11 2.73 7 2.71 1.70 12 3.67 3.28 12 1.75 1.22 funds promptly* The World Bank effectively monitors and evaluates the 24 5.63 2.76 29 5.10 3.28 10 5.20 3.08 9 8.33 1.50 10 6.30 3.71 42 7.21 1.46 28 4.14 1.80 69 5.45 2.89 8 6.75 3.58 15 6.13 2.61 10 5.90 3.25 projects and programs it supports* The World Bank's approvals and reviews are done in a 22 4.64 3.42 25 5.84 2.72 9 6.00 2.74 8 7.13 1.55 8 7.25 3.28 39 6.08 1.44 20 3.60 2.44 60 4.30 2.91 6 5.33 2.73 10 4.40 2.50 9 5.78 3.67 timely fashion* The World Bank's “Safeguard Policy” requirements are 19 3.58 2.81 22 5.59 2.61 8 5.63 2.97 6 6.83 1.83 8 8.13 3.23 38 5.45 1.77 16 4.19 2.20 57 4.12 2.90 6 3.67 2.16 10 4.10 2.69 8 6.25 2.71 reasonable* The World Bank imposes reasonable conditions on its 16 3.38 2.19 25 4.48 3.02 10 4.60 3.34 9 7.22 2.54 9 7.44 3.47 42 6.10 2.02 22 3.95 2.52 65 4.02 3.03 5 6.60 3.71 11 4.91 3.39 12 5.42 3.40 lending* Working with the World Bank increases the DRC’s 21 5.00 2.57 28 5.29 2.85 13 5.23 2.55 9 7.56 2.65 8 5.00 3.59 40 6.75 1.61 28 4.82 1.93 72 5.17 2.99 8 8.00 2.00 14 5.14 2.48 9 6.44 3.17 institutional capacity* The World Bank ensures consistency and continuity 19 4.11 3.13 21 5.19 2.89 9 3.56 3.50 7 7.43 1.81 7 4.29 3.15 21 4.76 2.95 19 2.63 1.77 56 4.34 2.70 6 5.67 4.08 9 5.11 2.76 8 5.25 3.06 through staff changes* The World Bank's teams and 18 5.00 3.20 21 5.67 2.71 10 5.20 3.33 9 8.67 1.50 8 7.00 3.51 38 6.11 2.13 20 3.65 1.76 55 4.73 2.70 6 7.50 3.51 11 5.45 2.62 8 6.13 2.30 visits are well coordinated* Where country systems are adequate, the World Bank 20 5.10 2.49 21 5.90 2.84 10 4.90 3.45 8 7.38 1.51 8 6.88 3.31 41 6.46 1.31 22 4.18 2.08 54 6.00 3.14 5 4.20 2.39 10 5.60 2.99 9 7.56 2.55 makes appropriate use of them* The World Bank provides effective implementation 22 4.82 2.91 26 5.19 2.84 12 5.00 3.16 9 8.22 2.91 9 6.00 3.61 40 7.08 1.29 24 4.00 2.23 66 4.95 2.79 8 6.75 3.11 15 4.33 2.61 10 5.30 2.83 support* *Significantly different between stakeholder groups 79 The World Bank Democratic Republic of Congo Country Survey 2013 E. Working with the World Bank (continued) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank is adequately 20 4.20 2.65 17 4.47 2.55 13 3.15 2.54 6 5.50 2.43 6 3.00 2.45 37 6.57 2.95 20 2.95 2.01 59 4.49 2.58 8 5.63 2.62 9 4.00 2.69 5 3.80 1.30 staffed in the DRC?* *Significantly different between stakeholder groups F. The Future Role of the World Bank in the DRC Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in the DRC’s 23 6.70 3.01 28 7.46 2.96 12 7.75 2.26 9 7.33 2.45 8 5.00 4.21 38 7.92 1.34 27 7.41 2.86 76 6.29 2.93 10 8.30 2.67 13 7.15 2.70 10 8.50 1.65 development in the near future?* (1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups Which of the following SHOULD the World Bank do to make itself of greater value in the DRC? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Improve the quality of its experts as 56.0% 28.1% 23.1% 50.0% 45.5% 45.7% 61.5% 38.2% 70.0% 35.7% 61.5% related to the DRC’s specific challenges Reduce the complexity of obtaining 60.0% 50.0% 53.8% 25.0% 27.3% 80.0% 42.3% 44.7% 20.0% 35.7% 46.2% World Bank financing* Focus primarily on advocacy issues 20.0% 21.9% 15.4% 0.0% 27.3% 14.3% 19.2% 14.5% 10.0% 14.3% 0.0% Improve the competitiveness of its 16.0% 25.0% 7.7% 25.0% 27.3% 2.9% 15.4% 17.1% 30.0% 35.7% 15.4% financing compared to markets Reach out more to groups outside of 4.0% 31.3% 15.4% 25.0% 18.2% 11.4% 11.5% 13.2% 20.0% 28.6% 23.1% government Ensure greater selectivity in its work 4.0% 6.3% 7.7% 12.5% 0.0% 2.9% 7.7% 5.3% 10.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on the 0.0% 3.1% 15.4% 0.0% 18.2% 2.9% 0.0% 15.8% 0.0% 0.0% 23.1% DRC’s economy * Offer more innovative financial products* 8.0% 9.4% 7.7% 12.5% 27.3% 0.0% 0.0% 19.7% 10.0% 21.4% 0.0% Offer more innovative knowledge 0.0% 3.1% 7.7% 0.0% 0.0% 5.7% 0.0% 5.3% 10.0% 7.1% 0.0% services Work faster 24.0% 15.6% 23.1% 25.0% 0.0% 25.7% 30.8% 13.2% 10.0% 0.0% 30.8% Increase the level of World Bank staffing 8.0% 3.1% 7.7% 25.0% 0.0% 8.6% 3.8% 7.9% 10.0% 7.1% 7.7% in the DRC’s office Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% 14.3% 0.0% *Significantly different between stakeholder groups 80 The World Bank Democratic Republic of Congo Country Survey 2013 F. The Future Role of the World Bank in the DRC (continued) Below is a list of development priorities in the DRC. Which THREE areas below would benefit most from the World Bank playing a leading role among international partners in the DRC? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Building capacity of state institutions 61.5% 55.6% 28.6% 50.0% 64.5% 57.1% 64.3% 33.3% 50.0% 60.0% Strengthening public financial 23.1% 77.8% 14.3% 66.7% 16.1% 0.0% 32.1% 33.3% 33.3% 20.0% management* Strengthening conflict resolution 7.7% 11.1% 0.0% 33.3% 3.2% 0.0% 10.7% 0.0% 16.7% 20.0% mechanisms Increasing access to justice systems 0.0% 11.1% 28.6% 16.7% 3.2% 28.6% 3.6% 0.0% 0.0% 0.0% Strengthening security mechanisms* 0.0% 11.1% 14.3% 16.7% 0.0% 28.6% 7.1% 0.0% 33.3% 40.0% Reducing violence* 7.7% 22.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% Increasing access to basic services 53.8% 22.2% 28.6% 66.7% 22.6% 57.1% 32.1% 33.3% 50.0% 40.0% Building social safety nets* 7.7% 0.0% 28.6% 0.0% 22.6% 0.0% 3.6% 66.7% 0.0% 0.0% Generating jobs 61.5% 22.2% 85.7% 33.3% 71.0% 42.9% 57.1% 66.7% 50.0% 20.0% Improving livelihoods 61.5% 44.4% 57.1% 16.7% 80.6% 28.6% 53.6% 66.7% 33.3% 40.0% Increasing cohesion 0.0% 0.0% 14.3% 0.0% 12.9% 14.3% 3.6% 0.0% 16.7% 0.0% Stimulating dialogue to promote peace 7.7% 11.1% 0.0% 0.0% 3.2% 0.0% 28.6% 0.0% 16.7% 40.0% and stability *Significantly different between stakeholder groups Below is a list of development priorities in the DRC. Which THREE areas below would benefit most from other donors in the DRC? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Building capacity of state institutions 27.3% 37.5% 71.4% 50.0% 28.1% 0.0% 17.2% 66.7% 33.3% 25.0% Strengthening public financial 45.5% 12.5% 57.1% 0.0% 21.9% 27.3% 20.7% 66.7% 16.7% 50.0% management Strengthening conflict resolution 18.2% 50.0% 14.3% 0.0% 31.3% 72.7% 37.9% 0.0% 50.0% 25.0% mechanisms Increasing access to justice systems 45.5% 37.5% 28.6% 33.3% 68.8% 27.3% 34.5% 66.7% 33.3% 0.0% Strengthening security mechanisms 45.5% 0.0% 14.3% 50.0% 46.9% 9.1% 31.0% 33.3% 50.0% 25.0% Reducing violence 9.1% 12.5% 0.0% 33.3% 18.8% 0.0% 24.1% 0.0% 16.7% 0.0% Increasing access to basic services 18.2% 37.5% 14.3% 33.3% 18.8% 18.2% 13.8% 33.3% 0.0% 25.0% Building social safety nets 27.3% 0.0% 14.3% 0.0% 12.5% 9.1% 17.2% 0.0% 16.7% 0.0% Generating jobs 36.4% 25.0% 0.0% 33.3% 6.3% 9.1% 27.6% 33.3% 16.7% 25.0% Improving livelihoods* 9.1% 37.5% 14.3% 16.7% 9.4% 9.1% 6.9% 0.0% 0.0% 75.0% Increasing cohesion 9.1% 25.0% 14.3% 0.0% 3.1% 27.3% 27.6% 0.0% 16.7% 25.0% Stimulating dialogue to promote peace 9.1% 25.0% 28.6% 50.0% 0.0% 27.3% 24.1% 0.0% 50.0% 25.0% and stability* *Significantly different between stakeholder groups 81 The World Bank Democratic Republic of Congo Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in the DRC? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Local newspapers* 50.0% 27.3% 57.1% 44.4% 54.5% 68.3% 43.3% 30.6% 27.3% 6.7% 36.4% International newspapers* 0.0% 15.2% 7.1% 11.1% 9.1% 7.3% 13.3% 30.6% 18.2% 20.0% 27.3% Local radio* 36.4% 27.3% 35.7% 11.1% 9.1% 39.0% 40.0% 12.9% 27.3% 0.0% 9.1% International radio* 45.5% 33.3% 35.7% 22.2% 18.2% 48.8% 20.0% 20.0% 54.5% 13.3% 54.5% Local television 13.6% 27.3% 21.4% 33.3% 18.2% 4.9% 30.0% 17.6% 0.0% 13.3% 9.1% International television* 4.5% 6.1% 0.0% 11.1% 45.5% 17.1% 16.7% 32.9% 27.3% 53.3% 27.3% Periodicals* 9.1% 12.1% 0.0% 11.1% 9.1% 0.0% 0.0% 1.2% 0.0% 20.0% 9.1% Internet 36.4% 42.4% 21.4% 44.4% 18.2% 17.1% 23.3% 41.2% 36.4% 46.7% 27.3% Social media 4.5% 6.1% 14.3% 0.0% 0.0% 0.0% 10.0% 2.4% 0.0% 0.0% 0.0% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 3.0% 0.0% 0.0% 0.0% 2.4% 0.0% 3.5% 0.0% 13.3% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 13.3% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other World Bank website 22.7% 35.3% 23.1% 33.3% 20.0% 28.6% 10.3% 23.8% 18.2% 46.7% 38.5% Direct contact with World Bank* 36.4% 38.2% 30.8% 33.3% 0.0% 66.7% 34.5% 36.9% 45.5% 26.7% 30.8% e-newsletters 0.0% 5.9% 7.7% 11.1% 0.0% 0.0% 0.0% 8.3% 0.0% 6.7% 7.7% Instant messaging 4.5% 8.8% 7.7% 11.1% 10.0% 0.0% 10.3% 4.8% 0.0% 0.0% 0.0% World Bank 77.3% 58.8% 61.5% 66.7% 40.0% 16.7% 79.3% 56.0% 72.7% 26.7% 46.2% seminars/workshops/conferences* World Bank Public Information Center 13.6% 17.6% 0.0% 11.1% 30.0% 35.7% 6.9% 17.9% 9.1% 20.0% 7.7% World Bank publications and other 36.4% 23.5% 15.4% 11.1% 50.0% 47.6% 10.3% 31.0% 9.1% 40.0% 30.8% written materials* Mobile phones 13.6% 2.9% 15.4% 11.1% 10.0% 2.4% 27.6% 9.5% 27.3% 6.7% 15.4% Social media* 4.5% 5.9% 30.8% 11.1% 20.0% 0.0% 10.3% 6.0% 18.2% 13.3% 23.1% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of e xceptions? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 4.3% 12.9% 25.0% 22.2% 55.6% 15.8% 17.9% 20.3% 20.0% 26.7% 15.4% No 95.7% 87.1% 75.0% 77.8% 44.4% 84.2% 82.1% 79.7% 80.0% 73.3% 84.6% Have you requested information from the World Bank on its activities in the past year? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 40.0% 12.0% 22.2% 0.0% 25.0% 32.4% 0.0% 15.9% 14.3% 21.4% 9.1% No 60.0% 88.0% 77.8% 100.0% 75.0% 67.6% 100.0% 84.1% 85.7% 78.6% 90.9% 82 The World Bank Democratic Republic of Congo Country Survey 2013 G. Communication and Information Sharing (continued) Were you able to obtain this information? Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 83.3% 50.0% 50.0% 100.0% 100.0% 100.0% 42.9% 0.0% 33.3% 100.0% No 16.7% 50.0% 50.0% 0.0% 0.0% 0.0% 57.1% 100.0% 66.7% 0.0% Do you have access to the Internet?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 100.0% 81.8% 90.9% 100.0% 40.0% 100.0% 96.2% 92.2% 80.0% 86.7% 92.3% No 0.0% 18.2% 9.1% 0.0% 60.0% 0.0% 3.8% 7.8% 20.0% 13.3% 7.7% *Significantly different between stakeholder groups Do you use/have used the World Bank website?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 28.6% 34.4% 36.4% 33.3% 20.0% 100.0% 34.6% 39.0% 22.2% 33.3% 7.7% No 71.4% 65.6% 63.6% 66.7% 80.0% 0.0% 65.4% 61.0% 77.8% 66.7% 92.3% *Significantly different between stakeholder groups Which do you primarily use?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other The World Bank's country website 64.3% 62.5% 20.0% 0.0% 0.0% 20.9% 50.0% 30.2% 42.9% 33.3% 100.0% The World Bank's main website 35.7% 37.5% 80.0% 100.0% 100.0% 79.1% 50.0% 69.8% 57.1% 66.7% 0.0% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank website?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other High speed 64.7% 50.0% 80.0% 66.7% 25.0% 97.7% 43.8% 65.1% 62.5% 50.0% 100.0% Dial-up 35.3% 50.0% 20.0% 33.3% 75.0% 2.3% 56.3% 34.9% 37.5% 50.0% 0.0% *Significantly different between stakeholder groups Do you use/have you used the World Bank’s Public Information Centers (PICs) in the DRC?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 4.2% 6.7% 7.7% 25.0% 0.0% 0.0% 3.4% 23.8% 0.0% 14.3% 8.3% No 25.0% 33.3% 23.1% 25.0% 80.0% 9.8% 20.7% 40.0% 63.6% 35.7% 16.7% I don’t know what PIC is 70.8% 60.0% 69.2% 50.0% 20.0% 90.2% 75.9% 36.3% 36.4% 50.0% 75.0% *Significantly different between stakeholder groups 83 The World Bank Democratic Republic of Congo Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of Employee of a Ministry/ PMU/ Consultant/ Bilateral/ Private sector/ Academia/ President/ Prime Office of Ministerial Dep/ Contractor on Multilateral Financial sector/ Research institute/ Minister/ Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private bank CSO Media Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I did a few 11 5.45 3.62 20 3.00 2.51 1 4.00 0.00 7 6.00 3.46 6 4.17 3.54 6 6.33 2.66 5 2.40 1.95 43 4.47 3.15 6 4.67 4.23 10 4.90 3.18 10 2.00 1.25 years ago The World Bank’s PIC is a valuable source of information 3 6.67 4.93 7 1.71 1.89 2 9.00 1.41 3 3.00 1.73 2 4.50 4.95 3 4.33 2.89 30 5.03 3.78 4 2.25 2.50 3 6.67 3.51 2 2.50 2.12 related to development in the DRC. I find the World Bank websites 3 8.33 2.89 9 3.56 3.17 3 4.67 3.51 3 4.33 3.51 3 8.67 1.53 8 6.25 1.91 36 6.31 3.19 3 9.67 .58 4 7.25 2.06 4 4.50 3.87 easy to navigate. * I find the information on the World Bank’s websites 4 7.75 4.50 9 4.33 3.57 3 4.67 3.51 3 4.67 3.21 4 7.75 2.22 7 5.57 1.13 34 6.35 3.12 4 7.50 4.36 5 6.80 1.92 3 5.00 4.58 useful. When I need information from the World Bank I know how to 6 7.00 3.79 16 4.06 3.86 1 4.00 5 3.20 3.03 3 8.67 2.31 7 5.43 2.15 47 6.83 3.18 4 3.75 2.75 9 7.44 2.55 3 5.33 4.51 find it * The World Bank is responsive to my information requests 5 6.20 4.09 15 2.53 2.88 1 1.00 5 3.60 3.97 3 5.67 1.15 5 4.20 2.05 48 4.02 2.79 2 8.50 2.12 8 5.00 3.38 5 3.00 3.94 and inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ Percentage of Respondents Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Yes 42.3% 31.3% 25.0% 100.0% 45.5% 75.6% 35.7% 35.4% 18.2% 18.8% 53.8% No 57.7% 68.8% 75.0% 0.0% 54.5% 24.4% 64.3% 64.6% 81.8% 81.3% 46.2% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in the DRC? * (Choose no more than TWO) Office of Employee of a Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Office of Ministerial Dep/ Contractor on Multilateral Financial Sector/ Research institute/ (Responses Combined) Minister/Minister Parliamentarian Implementation Agency Bank project Local Gov. Agency Private Bank CSO Media Think tank Other Observer* 66.7% 48.3% 77.8% 0.0% 75.0% 21.4% 73.1% 60.3% 36.4% 42.9% 53.8% Use World Bank reports/data* 14.3% 20.7% 11.1% 44.4% 25.0% 71.4% 3.8% 15.4% 9.1% 14.3% 15.4% Engage in World Bank related/sponsored 33.3% 41.4% 11.1% 33.3% 50.0% 2.4% 26.9% 50.0% 36.4% 28.6% 15.4% events/activities* Collaborate as part of my professional 23.8% 13.8% 33.3% 66.7% 37.5% 83.3% 23.1% 17.9% 18.2% 28.6% 46.2% duties* Use World Bank website for information, 9.5% 20.7% 11.1% 11.1% 0.0% 4.8% 7.7% 24.4% 27.3% 28.6% 23.1% data, research, etc. *Significantly different between stakeholder groups 84 The World Bank Democratic Republic of Congo Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing the DRC In general would you say that the DRC is headed in ...?* Percentage of Respondents Kinshasa Matadi Other The right direction 52.4% 37.9% 38.7% The wrong direction 25.7% 37.9% 24.5% Not sure 21.9% 24.1% 36.8% *Significantly different between locations Listed below are a number of development priorities in the DRC. Please identify which of the following you consider the most important development priorities in the DRC? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Social protection 8.7% 10.1% 6.3% Transport* 37.5% 21.7% 50.9% Security/stabilization/reconstruction* 24.0% 15.9% 10.7% Public sector governance/ reform 19.2% 27.5% 24.1% Global/regional integration 0.0% 2.9% 2.7% Gender 0.0% 1.4% 1.8% Domestic private sector development 6.7% 1.4% 5.4% Foreign direct investment* 0.0% 0.0% 6.3% Water and sanitation* 11.5% 10.1% 28.6% Energy 22.1% 23.2% 25.0% Regional conflict and tensions 2.9% 2.9% 3.6% Job creation/employment 20.2% 13.0% 12.5% Rural development 5.8% 2.9% 9.8% Financial markets 0.0% 1.4% 2.7% Urban development 1.9% 1.4% 0.9% Environmental sustainability 2.9% 0.0% 1.8% Equality of opportunity 1.0% 0.0% 0.9% Health 7.7% 11.6% 8.0% Education* 25.0% 30.4% 10.7% Poverty reduction* 12.5% 30.4% 8.9% Food security* 1.9% 10.1% 4.5% Social cohesion 1.0% 1.4% 1.8% Climate change 1.9% 0.0% 0.0% Agricultural development* 18.3% 37.7% 23.2% Trade and exports 1.0% 0.0% 0.9% Crime and violence 0.0% 1.4% 0.0% Economic growth 4.8% 2.9% 3.6% Law and justice 10.6% 8.7% 10.7% Regulatory framework* 1.0% 4.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 1.8% Basic infrastructure* 20.2% 5.8% 8.9% Local governance and institutions 8.7% 1.4% 3.6% Natural resource management 3.8% 2.9% 2.7% Anti corruption 12.5% 13.0% 10.7% Disaster management 1.0% 0.0% 0.0% Information and communications technology 2.9% 0.0% 5.4% *Significantly different between locations 85 The World Bank Democratic Republic of Congo Country Survey 2013 A. General Issues facing the DRC (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the DRC? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Water and sanitation 29.4% 20.8% 35.1% Equality of opportunity 4.6% 0.0% 4.4% Economic growth 25.7% 29.2% 20.2% Climate change 0.0% 1.4% 0.9% Regional conflict and tensions 2.8% 0.0% 4.4% Global/regional integration 1.8% 0.0% 3.5% Gender 1.8% 0.0% 2.6% Rural development 17.4% 19.4% 28.9% Urban development* 4.6% 0.0% 0.0% Regulatory framework 0.0% 2.8% 2.6% Local governance and institutions 8.3% 4.2% 7.0% Basic infrastructure* 9.2% 11.1% 23.7% Social protection 0.9% 1.4% 3.5% Law and justice 10.1% 6.9% 4.4% Transport 28.4% 20.8% 34.2% Crime and violence 1.8% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 1.4% 0.9% Information and communications technology 0.9% 1.4% 1.8% Security/stabilization/reconstruction 5.5% 5.6% 3.5% Anti corruption 12.8% 11.1% 11.4% Domestic private sector development 9.2% 5.6% 3.5% Foreign direct investment 1.8% 4.2% 2.6% Energy 13.8% 18.1% 10.5% Public sector governance/ reform* 22.9% 27.8% 9.6% Social cohesion 0.9% 4.2% 1.8% Education 10.1% 9.7% 3.5% Natural resource management 10.1% 8.3% 7.9% Environmental sustainability 0.9% 2.8% 0.0% Health 3.7% 9.7% 6.1% Agricultural development 22.9% 27.8% 35.1% Disaster management* 0.0% 2.8% 0.0% Job creation/employment 30.3% 31.9% 22.8% Financial markets 0.0% 0.0% 0.0% Trade and exports 0.0% 1.4% 0.0% Food security 3.7% 5.6% 4.4% *Significantly different between locations 86 The World Bank Democratic Republic of Congo Country Survey 2013 A. General Issues facing the DRC (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in the DRC? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Energy* 42.1% 23.6% 47.4% Gender 0.9% 1.4% 1.8% Equality of opportunity 1.9% 1.4% 2.6% Global/regional integration 0.0% 4.2% 3.5% Social protection 2.8% 0.0% 4.4% Climate change 0.9% 0.0% 0.9% Anti corruption 16.8% 16.7% 16.7% Disaster management 0.9% 2.8% 0.9% Regional conflict and tensions 4.7% 2.8% 0.9% Rural development 6.5% 4.2% 12.3% Foreign direct investment* 7.5% 23.6% 18.4% Urban development 0.9% 0.0% 3.5% Water and sanitation 8.4% 5.6% 5.3% Trade and exports 19.6% 16.7% 8.8% Information and communications technology 3.7% 4.2% 10.5% Regulatory framework 5.6% 1.4% 0.9% Communicable/non-communicable diseases 0.0% 1.4% 0.9% Social cohesion 0.0% 2.8% 4.4% Public sector governance/ reform 15.9% 19.4% 22.8% Domestic private sector development 11.2% 6.9% 11.4% Job creation/employment* 6.5% 27.8% 3.5% Agricultural development 27.1% 36.1% 33.3% Food security 0.9% 2.8% 0.9% Transport* 24.3% 23.6% 37.7% Security/stabilization/reconstruction 3.7% 1.4% 0.9% Education 6.5% 6.9% 1.8% Natural resource management* 29.9% 11.1% 21.1% Environmental sustainability 0.9% 1.4% 0.0% Health* 15.0% 22.2% 2.6% Basic infrastructure 13.1% 13.9% 13.2% Law and justice* 4.7% 6.9% 0.0% Local governance and institutions* 8.4% 4.2% 0.9% Crime and violence 0.0% 0.0% 0.0% Financial markets 4.7% 2.8% 5.3% *Significantly different between locations 87 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 98 4.84 2.55 69 5.12 2.62 109 3.89 2.59 Bank in the DRC?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 92 5.07 2.58 67 5.34 2.48 103 4.64 2.40 Bank’s effectiveness in the DRC? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to 82 5.40 2.63 64 5.75 2.40 101 5.35 2.75 help the DRC solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank can have the most impact on development results in the DRC, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in the DRC? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Social protection 11.3% 8.5% 5.4% Security/stabilization/reconstruction 16.0% 15.5% 12.5% Public sector governance/ reform 15.1% 12.7% 22.3% Transport* 29.2% 26.8% 56.3% Poverty reduction* 18.9% 33.8% 14.3% Global/regional integration 0.9% 4.2% 2.7% Gender 0.9% 0.0% 3.6% Crime and violence 0.9% 0.0% 0.0% Rural development 8.5% 4.2% 10.7% Domestic private sector development 6.6% 4.2% 2.7% Foreign direct investment 0.0% 2.8% 4.5% Water and sanitation* 6.6% 11.3% 18.8% Energy* 27.4% 11.3% 17.0% Social cohesion 0.0% 4.2% 0.9% Job creation/employment* 12.3% 29.6% 14.3% Financial markets 4.7% 1.4% 3.6% Urban development 1.9% 0.0% 0.0% Environmental sustainability 0.9% 4.2% 0.9% Equality of opportunity 1.9% 1.4% 0.9% Regional conflict and tensions 0.9% 2.8% 1.8% Health* 27.4% 15.5% 15.2% Education* 22.6% 22.5% 10.7% Food security 3.8% 4.2% 2.7% Climate change 0.0% 1.4% 0.9% Agricultural development 19.8% 23.9% 32.1% Trade and exports 0.9% 0.0% 0.9% Economic growth 10.4% 5.6% 4.5% Law and justice 9.4% 7.0% 6.3% Local governance and institutions 7.5% 2.8% 2.7% Regulatory framework 1.9% 1.4% 0.0% Communicable/non-communicable diseases 0.9% 0.0% 1.8% Basic infrastructure* 9.4% 26.8% 12.5% Natural resource management 6.6% 1.4% 6.3% Information and communications technology* 0.9% 1.4% 6.3% Anti corruption 10.4% 8.5% 3.6% Disaster management 0.9% 0.0% 0.0% *Significantly different between locations 88 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the DRC? st 1 Greatest Value Percentage of Respondents Kinshasa Matadi Other Financial resources: investment lending 31.8% 35.7% 35.2% Financial resources: policy based lending / budget support to the 24.7% 14.3% 23.9% Government Mobilizing third party financial resources 7.1% 1.8% 2.8% Technical assistance 7.1% 3.6% 5.6% Policy advice 3.5% 7.1% 2.8% Donor coordination 1.2% 0.0% 0.0% Data 1.2% 0.0% 0.0% Training/capacity building 8.2% 8.9% 9.9% Studies/analyses 0.0% 1.8% 1.4% Convening/facilitating 2.4% 1.8% 1.4% Linkage to non-Bank expertise 0.0% 0.0% 1.4% Strategy formulation 12.9% 21.4% 15.5% Other 0.0% 3.6% 0.0% 2nd Greatest Value Percentage of Respondents Kinshasa Matadi Other Financial resources: investment lending* 10.8% 35.2% 15.3% Financial resources: policy based lending / budget support to the 14.5% 16.7% 15.3% Government Mobilizing third party financial resources 7.2% 3.7% 8.3% Technical assistance 9.6% 18.5% 16.7% Policy advice 8.4% 3.7% 9.7% Donor coordination 2.4% 1.9% 2.8% Data 1.2% 0.0% 1.4% Training/capacity building* 25.3% 7.4% 18.1% Studies/analyses 4.8% 7.4% 0.0% Convening/facilitating 1.2% 0.0% 2.8% Linkage to non-Bank expertise 8.4% 0.0% 4.2% Strategy formulation 6.0% 5.6% 4.2% Other 0.0% 0.0% 1.4% *Significantly different between locations Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in the DRC ? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Imposing technocratic solutions without regard to political realities 25.7% 18.6% 19.8% Not exploring alternative policy options* 4.8% 15.7% 9.4% Too bureaucratic in its operational policies and procedures 33.3% 34.3% 38.7% Staff too inaccessible 8.6% 7.1% 8.5% Arrogant in its approach 4.8% 2.9% 7.5% Not client focused 1.0% 4.3% 3.8% The credibility of its knowledge/data 1.9% 1.4% 0.9% Not willing to honestly criticize policies and reform efforts in the 12.4% 10.0% 11.3% country Its advice and strategies do not lend themselves to practical problem 5.7% 4.3% 6.6% solving Too influenced by developed countries 35.2% 28.6% 30.2% Not enough public disclosure of its work 14.3% 12.9% 8.5% World Bank processes too slow and complex* 10.5% 25.7% 15.1% Not aligned with country priorities 6.7% 10.0% 5.7% Not aligned with other donors’ work 1.0% 0.0% 0.0% Not collaborating enough with non-state actors 6.7% 2.9% 7.5% Not adequately sensitive to political/social realities in the DRC 14.3% 15.7% 15.1% Not focused enough on issues that are unique to post-conflict 4.8% 2.9% 4.7% countries Inadequate number of World Bank staff members located in the 3.8% 4.3% 3.8% country Other 1.0% 0.0% 0.9% *Significantly different between locations 89 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which World Bank instruments do you believe are the MOST effective in reducing poverty in the DRC? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Capacity development* 53.8% 39.4% 67.0% Policy based lending / budget support to the Government 27.4% 22.5% 34.8% Knowledge products/services 8.5% 8.5% 3.6% Investment lending 40.6% 53.5% 39.3% Technical assistance* 17.9% 32.4% 8.9% Trust Fund management 5.7% 2.8% 2.7% Co-financing arrangements 5.7% 4.2% 4.5% Sector-wide approaches 21.7% 21.1% 20.5% Emergency Recovery lending 4.7% 5.6% 7.1% Other 0.9% 0.0% 0.9% Don’t know 7.5% 2.8% 4.5% *Significantly different between locations Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development 77 6.86 2.78 55 6.42 2.65 94 7.73 2.29 agenda as related to “global public goods”?* *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other NGOs 32.4% 35.2% 33.3% Local Government 18.6% 14.1% 15.8% Beneficiaries* 31.4% 40.8% 52.6% Private sector* 22.5% 7.0% 3.5% Community Based Organizations* 26.5% 31.0% 14.0% Donor community* 18.6% 4.2% 9.6% Foundations 1.0% 1.4% 0.0% Academia/think tanks/research institutes 15.7% 12.7% 7.0% Parliament* 2.9% 21.1% 12.3% Media 4.9% 2.8% 5.3% Faith based organizations 10.8% 14.1% 21.9% UN and regional peace keeping forces 2.9% 1.4% 7.0% Emerging donors 2.0% 2.8% 1.8% UN agencies 2.0% 2.8% 6.1% Regional organizations 2.9% 2.8% 7.0% Other 2.0% 0.0% 1.8% *Significantly different between locations To what extent do you agree with the following statements about the World Bank’s work in the DRC ? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 90 4.81 3.10 65 5.72 2.72 108 4.53 2.47 role in development in the DRC* The World Bank’s work is aligned with what I 86 4.97 2.91 63 5.10 2.65 99 4.85 2.72 consider the development priorities for the DRC The World Bank supports programs and strategies 85 5.38 3.12 65 5.23 2.67 98 4.84 2.36 that are realistic for the DRC The World Bank treats clients and stakeholders in 74 5.32 3.06 62 4.76 2.42 84 4.39 2.85 the DRC with respect *Significantly different between locations 90 The World Bank Democratic Republic of Congo Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in the DRC, in terms of each of the following ? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD Responsiveness* 58 5.09 2.75 48 3.79 2.17 49 3.55 2.45 Flexibility (in terms of the institution’s products and 60 4.92 2.86 50 4.70 2.28 57 3.54 2.61 services)* Flexibility (in terms of changing country 66 4.58 2.84 50 4.38 2.58 65 3.57 2.74 circumstances) Being inclusive* 69 5.12 3.13 56 4.48 2.34 70 3.73 2.89 Openness (sharing data and other information)* 74 5.78 2.85 52 5.90 2.25 71 4.72 2.77 Staff accessibility* 75 4.35 2.66 57 4.86 2.28 81 3.44 2.66 Straightforwardness and honesty 68 5.68 3.22 59 6.17 2.56 67 5.10 2.65 Collaboration with groups outside of the 84 6.10 2.88 59 5.20 3.00 92 6.66 2.71 Government* Collaboration with the Government 81 7.19 2.78 56 7.43 2.68 96 7.54 2.29 Collaboration with other donors 67 6.81 2.99 54 6.78 2.68 63 7.14 2.93 Follow through over time* 64 6.00 2.80 46 4.59 3.10 47 4.70 3.01 *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other The World Bank works too slowly* 35.2% 51.4% 63.4% The Government works inefficiently* 52.8% 57.1% 36.6% There is not an adequate level of citizen/civil society participation 39.8% 31.4% 33.9% Poor donor coordination 3.7% 2.9% 3.6% The World Bank does not do adequate follow through/follow-up 20.4% 27.1% 24.1% Lack of/inadequate levels of capacity in Government 15.7% 15.7% 9.8% Political pressures and obstacles 38.9% 28.6% 27.7% Reforms are not well thought out in light of country challenges 7.4% 10.0% 8.0% The World Bank is not sensitive enough to political/social realities on 36.1% 35.7% 50.9% the ground* Ongoing conflict and instability 17.6% 18.6% 20.5% Inadequate funding* 16.7% 7.1% 7.1% Other 3.7% 1.4% 0.0% *Significantly different between locations 91 The World Bank Democratic Republic of Congo Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in the DRC ? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD Anti corruption* 94 3.95 2.92 47 2.81 2.20 81 3.77 2.40 Information and communications technology* 87 4.25 2.83 54 3.00 2.40 74 3.82 2.65 Transport 92 5.23 2.95 59 4.37 2.50 90 4.68 2.39 Crime and violence 78 3.13 2.53 57 2.95 1.88 73 3.10 2.20 Regional conflict and tensions 72 2.67 2.32 57 2.60 1.92 61 2.95 2.55 Law and justice* 83 3.99 2.71 58 2.79 1.78 79 4.16 2.23 Urban development* 85 4.78 2.64 56 3.64 2.36 83 4.00 2.26 Environmental sustainability 80 4.39 2.70 49 4.08 2.48 72 4.67 2.48 Regulatory framework 75 4.76 2.70 44 4.00 2.39 57 4.89 2.13 Basic infrastructure 84 5.40 2.76 53 4.83 2.46 92 4.57 2.31 Communicable/non-communicable diseases 85 5.68 2.87 55 5.18 2.61 90 5.47 2.38 Poverty reduction* 86 4.28 2.85 55 3.29 2.25 91 3.30 2.48 Gender* 67 4.94 2.89 53 3.85 2.76 64 3.47 2.88 Domestic private sector development 68 3.88 2.59 49 3.29 2.57 64 3.19 2.81 Foreign direct investment 63 4.52 2.74 51 3.92 2.52 57 3.86 2.88 Local governance and institutions* 79 4.44 2.58 57 3.56 2.45 80 4.66 2.41 Water and sanitation* 88 5.15 2.76 57 4.02 2.60 85 4.73 2.35 Trade and exports* 65 4.32 2.63 45 2.07 1.56 56 3.38 2.78 Economic growth* 84 5.48 2.79 51 2.94 2.01 77 4.00 2.76 Energy* 80 4.98 2.85 56 3.27 2.24 84 3.92 2.21 Disaster management 63 4.06 2.71 50 3.58 2.23 59 4.03 2.71 Public sector governance/ reform 76 4.86 2.59 55 4.29 2.62 68 4.84 2.51 Job creation/employment* 68 3.41 2.61 57 1.79 1.86 74 2.34 2.15 Social cohesion 68 2.82 2.49 56 2.16 2.08 69 2.38 2.25 Financial markets* 61 4.80 2.94 54 3.78 2.31 67 3.46 2.29 Equality of opportunity* 71 4.14 2.95 50 3.44 2.37 59 2.95 2.46 Health* 89 5.83 2.51 58 4.69 2.41 89 4.71 2.22 Rural development* 84 4.43 2.66 58 3.21 2.22 88 4.00 2.29 Global/regional integration 74 4.43 2.82 53 3.79 2.20 64 4.59 2.62 Food security 76 3.28 2.64 57 2.46 2.44 83 2.81 2.31 Education* 86 4.99 2.77 60 3.33 2.12 86 4.33 2.31 Security/stabilization/reconstruction 76 4.39 2.89 55 3.47 2.12 77 3.78 2.32 Social protection 68 3.41 2.65 50 2.96 2.63 70 2.91 2.55 Climate change 69 4.43 2.94 48 3.71 2.10 57 3.84 2.52 Agricultural development* 82 4.83 3.07 54 2.91 2.69 87 4.26 2.53 Natural resource management 66 4.50 3.21 54 3.41 2.61 56 3.55 2.66 *Significantly different between locations 92 The World Bank Democratic Republic of Congo Country Survey 2013 C. World Bank Effectiveness and Results (continued) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to 91 5.04 2.76 64 5.16 2.25 100 5.24 2.53 achieve development results in the DRC? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in the DRC? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the 90 4.40 2.66 62 4.11 2.41 88 4.38 2.51 needs of the DRC The World Bank meets the DRC’s needs for 86 5.33 2.85 63 3.83 2.74 85 4.72 2.55 knowledge services* *Significantly different between locations D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge work and activities in the work you do?* Percentage of Respondents Kinshasa Matadi Other Weekly 9.4% 8.7% 4.5% Monthly 28.3% 40.6% 10.7% A few times a year 25.5% 10.1% 17.0% Rarely 25.5% 27.5% 36.6% Never 11.3% 13.0% 31.3% *Significantly different between locations When thinking about the development challenges in the DRC, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Public sector governance/ reform 45.3% 45.1% 45.6% Gender 2.8% 0.0% 1.8% Social cohesion 0.9% 2.8% 0.9% Domestic private sector development 14.2% 8.5% 7.9% Foreign direct investment 2.8% 1.4% 5.3% Water and sanitation* 7.5% 5.6% 17.5% Trade and exports 0.0% 4.2% 0.9% Energy* 21.7% 12.7% 28.9% Regional conflict and tensions 1.9% 5.6% 3.5% Disaster management 0.9% 0.0% 1.8% Social protection 2.8% 2.8% 4.4% Climate change 0.9% 2.8% 0.0% Poverty reduction 18.9% 31.0% 17.5% Law and justice 6.6% 7.0% 12.3% Security/stabilization/reconstruction* 8.5% 0.0% 2.6% Anti corruption 19.8% 8.5% 13.2% Financial markets 0.9% 0.0% 0.0% Equality of opportunity 0.0% 1.4% 0.0% Urban development 5.7% 2.8% 0.9% Education* 23.6% 29.6% 11.4% Crime and violence 1.9% 1.4% 1.8% Global/regional integration 0.9% 1.4% 0.9% Information and communications technology 1.9% 2.8% 7.0% Local governance and institutions* 7.5% 1.4% 1.8% Transport* 24.5% 25.4% 42.1% Agricultural development* 15.1% 40.8% 20.2% Natural resource management 10.4% 11.3% 6.1% Job creation/employment 12.3% 4.2% 8.8% Health 11.3% 11.3% 5.3% Economic growth* 10.4% 1.4% 5.3% Rural development 5.7% 7.0% 9.6% Food security* 0.0% 2.8% 0.0% Environmental sustainability 0.9% 1.4% 0.9% Regulatory framework 0.9% 2.8% 0.0% Basic infrastructure 6.6% 9.9% 13.2% Communicable/non-communicable diseases 0.0% 0.0% 0.0% *Significantly different between locations 93 The World Bank Democratic Republic of Congo Country Survey 2013 D. The World Bank’s Knowledge (continued) In the DRC, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or skills* 86 5.37 3.00 61 4.15 2.44 102 4.91 2.34 Contributing to good policy making 81 5.36 2.75 62 4.87 2.47 97 5.31 2.17 Providing support for program implementation 84 5.69 2.75 59 5.56 2.35 97 6.02 2.07 *Significantly different between locations In the DRC, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD Are timely 77 5.75 2.86 45 6.04 2.70 97 5.90 2.44 Include appropriate level of stakeholder 78 4.86 2.55 57 5.67 2.47 79 5.00 2.68 involvement during preparation Are relevant to the DRC 's development priorities 81 5.98 2.83 64 5.89 2.87 96 6.06 2.52 Provide feasible recommendations 72 6.13 2.52 58 6.00 1.76 94 5.39 2.38 Are source of relevant information on global good 80 6.13 2.69 58 6.07 2.20 87 5.91 2.27 practices Are accessible (well written and easy to 72 5.63 2.89 48 5.63 2.65 83 5.02 2.92 understand) Are useful in terms of the work you do* 77 5.99 2.81 59 6.27 2.51 93 5.16 2.40 Are adequately disseminated* 75 4.15 3.03 43 5.33 2.96 78 3.01 2.62 Are appropriately translated* 72 4.63 2.91 43 5.40 2.81 74 3.39 2.85 Are adaptable to the DRC’s specific development 66 6.12 3.10 60 4.82 2.95 81 4.37 3.34 challenges and country circumstances* *Significantly different between locations Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge work and 86 6.35 2.75 64 6.14 2.67 104 6.26 2.35 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and activities? 91 6.43 2.70 65 5.68 2.51 101 5.98 2.27 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 94 The World Bank Democratic Republic of Congo Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly 76 3.80 2.88 62 3.48 2.78 94 3.10 2.56 The World Bank effectively monitors and evaluates 92 6.33 3.10 66 5.89 2.64 97 5.54 2.59 the projects and programs it supports The World Bank's approvals and reviews are done 80 6.00 2.92 61 4.79 2.67 73 4.84 2.67 in a timely fashion* The World Bank's “Safeguard Policy” requirements 69 5.41 2.81 60 4.70 2.73 69 4.84 2.63 are reasonable The World Bank imposes reasonable conditions 82 5.49 3.09 64 4.56 3.09 80 4.60 2.82 on its lending Working with the World Bank increases the DRC’s 87 6.21 3.04 70 5.19 2.71 97 5.53 2.41 institutional capacity The World Bank ensures consistency and 63 5.40 3.28 56 4.38 2.39 64 4.08 3.03 continuity through staff changes* The World Bank's teams and visits are well 78 6.53 2.90 57 4.95 2.45 73 5.12 2.78 coordinated* Where country systems are adequate, the World 74 6.12 2.93 54 6.50 2.77 83 5.53 2.48 Bank makes appropriate use of them The World Bank provides effective implementation 88 6.08 3.12 65 5.95 2.60 93 5.25 2.63 support *Significantly different between locations Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank is 67 5.33 2.68 54 4.89 2.56 79 4.10 2.99 adequately staffed in the DRC?* *Significantly different between locations F. The Future Role of the World Bank in the DRC Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in the DRC’s development in 85 6.80 2.90 68 6.75 2.86 101 7.77 2.37 the near future?* *Significantly different between locations Which of the following SHOULD the World Bank do to make itself of greater value in the DRC? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Improve the quality of its experts as related to the DRC’s specific 51.6% 24.6% 46.7% challenges* Reduce the complexity of obtaining World Bank financing 43.0% 60.7% 46.7% Focus primarily on advocacy issues 15.1% 19.7% 12.1% Improve the competitiveness of its financing compared to markets 17.2% 18.0% 17.8% Reach out more to groups outside of government 20.4% 13.1% 16.8% Ensure greater selectivity in its work 5.4% 6.6% 3.7% Provide more adequate data/knowledge/statistics/figures on the 14.0% 8.2% 5.6% DRC’s economy Offer more innovative financial products* 7.5% 21.3% 7.5% Offer more innovative knowledge services 5.4% 4.9% 3.7% Work faster* 12.9% 9.8% 26.2% Increase the level of World Bank staffing in the DRC’s office 4.3% 6.6% 10.3% Other 0.0% 1.6% 0.9% *Significantly different between locations 95 The World Bank Democratic Republic of Congo Country Survey 2013 F. The Future Role of the World Bank in the DRC (continued) Below is a list of development priorities in DRC. Which THREE areas below would benefit most from the World Bank playing a le ading role among international partners in the DRC? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Building capacity of state institutions* 81.6% 46.2% 51.9% Strengthening public financial management 26.3% 23.1% 33.3% Strengthening conflict resolution mechanisms 2.6% 7.7% 13.0% Increasing access to justice systems 2.6% 7.7% 7.4% Strengthening security mechanisms 2.6% 15.4% 13.0% Reducing violence 7.9% 0.0% 3.7% Increasing access to basic services 34.2% 46.2% 25.9% Building social safety nets 7.9% 3.8% 16.7% Generating jobs 50.0% 50.0% 64.8% Improving livelihoods 50.0% 65.4% 57.4% Increasing cohesion 13.2% 7.7% 3.7% Stimulating dialogue to promote peace and stability 10.5% 23.1% 7.4% *Significantly different between locations Below is a list of development priorities in DRC. Which THREE areas below would benefit most from other donors in the DRC? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Building capacity of state institutions* 10.3% 28.0% 42.9% Strengthening public financial management 25.6% 16.0% 33.9% Strengthening conflict resolution mechanisms 41.0% 28.0% 33.9% Increasing access to justice systems* 53.8% 60.0% 26.8% Strengthening security mechanisms 28.2% 24.0% 39.3% Reducing violence 20.5% 8.0% 14.3% Increasing access to basic services 12.8% 32.0% 19.6% Building social safety nets 10.3% 16.0% 14.3% Generating jobs 17.9% 16.0% 17.9% Improving livelihoods 20.5% 8.0% 8.9% Increasing cohesion 7.7% 28.0% 14.3% Stimulating dialogue to promote peace and stability 15.4% 28.0% 16.1% *Significantly different between locations 96 The World Bank Democratic Republic of Congo Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in the DRC? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other Local newspapers 43.3% 30.4% 39.6% International newspapers* 14.4% 34.8% 14.4% Local radio* 7.7% 24.6% 37.8% International radio* 27.9% 17.4% 42.3% Local television* 25.0% 10.1% 17.1% International television* 30.8% 30.4% 12.6% Periodicals 4.8% 1.4% 5.4% Internet* 33.7% 43.5% 20.7% Social media 3.8% 5.8% 1.8% Blogs 0.0% 0.0% 0.0% Mobile phones 1.9% 0.0% 3.6% Instant messaging 1.0% 0.0% 0.0% Other 1.9% 0.0% 1.8% *Significantly different between locations How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kinshasa Matadi Other World Bank website 24.5% 36.2% 22.3% Direct contact with World Bank 47.1% 33.3% 33.0% e-newsletters* 10.8% 1.4% 0.9% Instant messaging 5.9% 2.9% 6.3% World Bank seminars/workshops/conferences 42.2% 50.7% 58.0% World Bank Public Information Center* 27.5% 10.1% 13.4% World Bank publications and other written materials* 14.7% 47.8% 38.4% Mobile phones 11.8% 2.9% 13.4% Social media 7.8% 8.7% 9.8% Blogs 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.9% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Kinshasa Matadi Other Yes 27.1% 22.7% 11.7% No 72.9% 77.3% 88.3% *Significantly different between locations Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Kinshasa Matadi Other Yes 20.7% 20.7% 12.9% No 79.3% 79.3% 87.1% Were you able to obtain this information? Percentage of Respondents Kinshasa Matadi Other Yes 55.0% 84.6% 70.0% No 45.0% 15.4% 30.0% Do you have access to the Internet? Percentage of Respondents Kinshasa Matadi Other Yes 87.9% 95.5% 87.5% No 12.1% 4.5% 12.5% Do you use/have you used the World Bank website?* Percentage of Respondents Kinshasa Matadi Other Yes 49.4% 48.5% 31.7% No 50.6% 51.5% 68.3% *Significantly different between locations 97 The World Bank Democratic Republic of Congo Country Survey 2013 G. Communication and Information Sharing (continued) Which do you primarily use? Percentage of Respondents Kinshasa Matadi Other The World Bank's country website 26.7% 20.0% 40.0% The World Bank's main website 73.3% 80.0% 60.0% Which Internet connection do you use primarily when visiting a World Bank website? Percentage of Respondents Kinshasa Matadi Other High speed 73.3% 57.4% 77.4% Dial-up 26.7% 42.6% 22.6% Do you use/have you used the World Bank’s Public Information Centers (PICs) in the DRC?* Percentage of Respondents Kinshasa Matadi Other Yes 9.4% 19.7% 7.1% No 49.1% 34.8% 19.2% I don’t know what PIC is 41.5% 45.5% 73.7% *Significantly different between locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Kinshasa Matadi Other N Mean SD N Mean SD N Mean SD I use/consult World Bank data more currently than I 56 4.79 3.44 32 3.94 2.78 39 4.10 3.20 did a few years ago The World Bank’s PIC is a valuable source of 26 4.31 3.70 19 4.95 3.67 17 5.24 3.68 information related to development in the DRC. I find the World Bank websites easy to navigate.* 35 6.97 2.96 26 6.50 2.97 19 4.53 3.39 I find the information on the World Bank’s websites 32 7.06 2.75 26 6.31 3.11 19 4.37 3.24 useful.* When I need information from the World Bank I 35 5.69 3.55 43 6.23 3.35 25 5.76 3.39 know how to find it The World Bank is responsive to my information 31 4.74 3.36 38 3.79 2.49 25 4.00 3.51 requests and inquiries *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents Kinshasa Matadi Other Yes 46.3% 38.8% 36.4% No 53.7% 61.2% 63.6% Which of the following describes most of your exposure to the World Bank in the DRC? (Choose no more than TWO) Percentage of Respondents (responses combined) Kinshasa Matadi Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 47.5% 51.5% 57.6% Use World Bank reports/data 20.2% 32.4% 27.3% Engage in World Bank related/sponsored events/activities* 38.4% 38.2% 20.2% Collaborate as part of my professional duties 34.3% 33.8% 27.3% Use World Bank website for information, data, research, etc. 20.2% 14.7% 17.2% *Significantly different between locations 98 The World Bank Democratic Republic of Congo Country Survey 2013 Appendix D: Indicator Questions as a Function of Exposure to the Bank H3. Currently, do you H4. Which of the following describes most of your exposure to the World Bank in the DRC? (Choose no more than TWO) professionally collaborate/ work with the World Bank? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 4.34 5.72 5.37 4.60 4.76 5.60 5.03 4.87 4.65 5.61 4.90 5.36 World Bank’s effectiveness in the DRC? The World Bank's financial instruments (i.e., investment lending, Development 3.55 5.29 4.73 3.96 4.10 5.05 4.57 3.89 4.05 4.92 4.26 4.76 Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of the DRC The World Bank meets the DRC’s needs for 4.11 5.32 5.08 4.39 4.46 5.53 4.97 4.25 4.45 5.28 4.71 4.85 knowledge services Overall the World Bank currently plays a 4.56 5.45 5.39 4.73 4.88 5.53 5.05 5.05 4.93 5.28 4.98 5.40 relevant role in development in the DRC The World Bank’s work is aligned with what I consider the development priorities 4.53 5.53 5.43 4.56 4.73 5.66 5.08 4.76 4.58 5.81 4.94 5.18 for the DRC Responsiveness 4.03 4.53 4.70 3.71 3.90 5.05 4.45 3.77 4.13 4.37 3.97 5.03 Openness (sharing data and other 5.04 5.86 5.78 5.25 5.44 5.70 5.22 6.13 5.48 5.59 5.45 5.84 information) Collaboration with groups outside of the Government (e.g., NGOs, academia, private 5.58 6.59 6.26 5.85 5.88 6.52 6.45 5.12 5.59 6.94 6.08 5.92 sector) Collaboration with the Government 7.41 7.14 7.53 7.15 7.10 7.97 7.41 7.15 7.19 7.63 7.23 7.86 Collaboration with other donors 7.09 6.49 7.35 6.41 6.43 7.91 7.10 6.38 6.45 7.68 6.98 6.41 To what extent does the World Bank’s work help to achieve development results in the 4.58 5.63 5.47 4.91 4.91 6.00 5.46 4.62 4.95 5.65 5.15 5.34 DRC? Are adaptable to the DRC’s specific development challenges and country 4.62 5.87 5.87 4.39 5.27 4.88 4.94 5.56 5.34 4.74 4.96 6.08 circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge 5.84 6.75 6.79 5.82 6.12 6.77 6.43 5.97 6.03 6.79 6.27 6.37 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge 5.41 6.79 6.88 5.52 5.96 6.89 6.46 5.63 5.88 6.79 6.09 6.63 work and activities? Where country systems are adequate, the World Bank makes appropriate use of 5.64 6.29 6.12 5.74 5.73 6.35 5.84 6.15 5.88 6.00 5.85 6.30 them Yellow highlight indicates significant difference between Yes and No mean. 99 The World Bank Democratic Republic of Congo Country Survey 2013 Appendix E: Democratic Republic of Congo FY 2013 Questionnaire World Bank Client Survey FY13 – Democratic Republic of Congo The World Bank is interested in gauging the views of clients and partners who are either involved in development in the DRC or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in the DRC, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in the DRC. The World Bank commissioned an independent firm to oversee the logistics of this effort in the DRC. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING THE DRC A1. In general would you say that the DRC is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 100 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in the DRC. Please identify which of the following you consider the most important development priorities in the DRC? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Food security Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Gender 24 Agricultural development 7 Domestic private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Water and sanitation 27 Economic growth 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Basic infrastructure 14 Financial markets 32 Local governance and institutions 15 Urban development 33 Natural resource management (e.g., oil, gas, mining) 16 Environmental sustainability 34 Anti corruption 17 Equality of opportunity (i.e., equity) 35 Disaster management 18 Health 36 Information and communications technology 101 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in the DRC? (Choose no more than THREE) 1 Water and sanitation 19 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 20 Anti corruption 3 Economic growth 21 Domestic private sector development 4 Climate change (e.g., mitigation, adaptation) 22 Foreign direct investment 5 Regional conflict and tensions 23 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 24 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender 25 Social cohesion 8 Rural development 26 Education 9 Urban development 27 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 28 Environmental sustainability 11 Local governance and institutions 29 Health 12 Basic infrastructure 30 Agricultural development Social protection (e.g., pensions, targeted 13 31 Disaster management social assistance) 14 Law and justice (e.g., judicial system) 32 Job creation/employment 15 Transport (e.g., roads, bridges, transportation) 33 Financial markets 16 Crime and violence 34 Trade and exports 17 Communicable/non-communicable diseases 35 Food security 18 Information and communications technology 102 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in the DRC? (Choose no more than THREE) 1 Energy 18 Social cohesion Public sector governance/ reform (i.e., government 2 Gender 19 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 Global/regional integration 21 Job creation/employment Social protection (e.g., pensions, targeted social 5 22 Agricultural development assistance) 6 Climate change (e.g., mitigation, adaptation) 23 Food security 7 Anti corruption 24 Transport (e.g., roads, bridges, transportation) 8 Disaster management 25 Security/stabilization/reconstruction 9 Regional conflict and tensions 26 Education 10 Rural development 27 Natural resource management (e.g., oil, gas, mining) 11 Foreign direct investment 28 Environmental sustainability 12 Urban development 29 Health 13 Water and sanitation 30 Basic infrastructure 14 Trade and exports 31 Law and justice (e.g., judicial system) 15 Information and communications technology 32 Local governance and institutions 16 Regulatory framework 33 Crime and violence 17 Communicable/non-communicable diseases 34 Financial markets PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 103 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in the DRC, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in the DRC, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help the DRC solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank can have the most impact on development results in the DRC, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in the DRC? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 21 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender 25 Agricultural development 8 Crime and violence 26 Trade and exports 9 Rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Water and sanitation 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Basic infrastructure 15 Job creation/employment 33 Natural resource management (e.g., oil, gas, mining) 16 Financial markets 34 Information and communications technology 17 Urban development 35 Anti corruption 18 Environmental sustainability 36 Disaster management 104 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in the DRC? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending Financial resources: policy based lending / budget 2 support to the Government 3 Mobilizing third party financial resources 4 Technical assistance 5 Policy advice 6 Donor coordination 7 Data 8 Training/capacity building 9 Studies/analyses 10 Convening/facilitating Linkage to non-Bank expertise (e.g., South-South 11 knowledge sharing) 12 Strategy formulation (e.g., PRSP assistance) 13 Other (please specify):______________________ B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in the DRC? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Its advice and strategies do not lend themselves to practical problem solving 10 Too influenced by developed countries 11 Not enough public disclosure of its work 12 World Bank processes too slow and complex 13 Not aligned with country priorities 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not adequately sensitive to political/social realities in the DRC 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank staff members located in the country 19 Other (please specify): __________________________________________________ 105 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in the DRC? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know B8. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree B9. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations (e.g., the African Union, SADC, CPGL) 16 Other (please specify): __________________________ 106 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent do you agree with the following statements about the World Bank’s work in the DRC, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B10 1 2 3 4 5 6 7 8 9 10 role in development in the DRC The World Bank’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10 consider the development priorities for the DRC The World Bank supports programs and strategies B12 1 2 3 4 5 6 7 8 9 10 that are realistic for the DRC The World Bank treats clients and stakeholders in B13 1 2 3 4 5 6 7 8 9 10 the DRC with respect To what extent is the World Bank an effective development partner in the DRC, in terms of each of the following? To no To a very Don't degree at significant know all degree B14 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B15 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B16 1 2 3 4 5 6 7 8 9 10 circumstances) B17 Being inclusive 1 2 3 4 5 6 7 8 9 10 B18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B19 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the B21 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 B24 Follow through over time 1 2 3 4 5 6 7 8 9 10 107 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B25. When World Bank assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in the DRC, on a ten point scale? Not effective Very Don't at all effective know C1 Anti corruption 1 2 3 4 5 6 7 8 9 10 C2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 C3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 C4 Crime and violence 1 2 3 4 5 6 7 8 9 10 C5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 C6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 C7 Urban development 1 2 3 4 5 6 7 8 9 10 C8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 C9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 C10 Basic infrastructure 1 2 3 4 5 6 7 8 9 10 C11 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 C12 Poverty reduction 1 2 3 4 5 6 7 8 9 10 C13 Gender 1 2 3 4 5 6 7 8 9 10 C14 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 C15 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 C16 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 C17 Water and sanitation 1 2 3 4 5 6 7 8 9 10 C18 Trade and exports 1 2 3 4 5 6 7 8 9 10 C19 Economic growth 1 2 3 4 5 6 7 8 9 10 C20 Energy 1 2 3 4 5 6 7 8 9 10 C21 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government C22 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) C23 Job creation/employment 1 2 3 4 5 6 7 8 9 10 C24 Social cohesion 1 2 3 4 5 6 7 8 9 10 C25 Financial markets 1 2 3 4 5 6 7 8 9 10 C26 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 C27 Health 1 2 3 4 5 6 7 8 9 10 C28 Rural development 1 2 3 4 5 6 7 8 9 10 C29 Global/regional integration 1 2 3 4 5 6 7 8 9 10 C30 Food security 1 2 3 4 5 6 7 8 9 10 C31 Education 1 2 3 4 5 6 7 8 9 10 C32 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social C33 1 2 3 4 5 6 7 8 9 10 assistance) C34 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 C35 Agricultural development 1 2 3 4 5 6 7 8 9 10 C36 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 109 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS C37. To what extent does the World Bank’s work help to achieve development results in the DRC, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in the DRC, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., investment lending, Development Policy C38 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of the DRC The World Bank meets the DRC’s needs for C39 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10 data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 110 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in the DRC, where do you believe it would be most valuable for the World Bank to focus its knowledge work and activities in the next few years? (Choose no more than THREE) Public sector governance/ reform (i.e., government 1 effectiveness, public financial management, public 19 Urban development expenditure, fiscal system reform) 2 Gender 20 Education 3 Social cohesion 21 Crime and violence 4 Domestic private sector development 22 Global/regional integration 5 Foreign direct investment 23 Information and communications technology 6 Water and sanitation 24 Local governance and institutions 7 Trade and exports 25 Transport (e.g., roads, bridges, transportation) 8 Energy 26 Agricultural development Natural resource management (e.g., oil, gas, 9 Regional conflict and tensions 27 mining) 10 Disaster management 28 Job creation/employment Social protection (e.g., pensions, targeted social 11 29 Health assistance) 12 Climate change (e.g., mitigation, adaptation) 30 Economic growth 13 Poverty reduction 31 Rural development 14 Law and justice (e.g., judicial system) 32 Food security 15 Security/stabilization/reconstruction 33 Environmental sustainability 16 Anti corruption 34 Regulatory framework 17 Financial markets 35 Basic infrastructure 18 Equality of opportunity (i.e., equity) 36 Communicable/non-communicable diseases 111 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In the DRC, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all D3 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D4 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program D5 1 2 3 4 5 6 7 8 9 10 implementation In the DRC, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree D6 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D7 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to the DRC 's development D8 1 2 3 4 5 6 7 8 9 10 priorities D9 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global D10 1 2 3 4 5 6 7 8 9 10 good practices Are accessible (well written and easy to D11 1 2 3 4 5 6 7 8 9 10 understand) D12 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 D13 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D14 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to the DRC’s specific D15 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D16. Overall, how significant a contribution do you believe the World Bank’s knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D17. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Very low Very high Don't know technical quality technical quality 112 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10 conditions on its lending Working with the World Bank increases the E6 1 2 3 4 5 6 7 8 9 10 DRC’s institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E11. To what extent do you believe the World Bank is adequately staffed in the DRC, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN THE DRC F1. How significant a role do you believe the World Bank SHOULD play in the DRC’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in the DRC? (Choose no more than TWO) 1 Improve the quality of its experts as related to the DRC’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other terms) 5 Reach out more to groups outside of government 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on the DRC’s economy 8 Offer more innovative financial products 9 Offer more innovative knowledge services 10 Work faster 11 Increase the level of World Bank staffing in the DRC’s office 12 Other (please specify): ______________________________________________ F3. Below is a list of development priorities in DRC. Please answer the following questions: A. Which THREE areas below would B. Which THREE areas Choose no more than THREE for each benefit most from the World Bank below would benefit most column playing a leading role among from other donors in DRC? international partners in DRC? 1 Building capacity of state institutions 2 Strengthening public financial management Strengthening conflict resolution 3 mechanisms 4 Increasing access to justice systems 5 Strengthening security mechanisms 6 Reducing violence 7 Increasing access to basic services 8 Building social safety nets 9 Generating jobs 10 Improving livelihoods 11 Increasing cohesion Stimulating dialogue to promote peace and 12 stability 114 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in the DRC? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, YouTube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, YouTube) 10 Blogs 11 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 115 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/cd) 2 The World Bank’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed 2 Dial-up G10. Do you use/have you used the World Bank’s Public Information Centers (PICs) in the DRC? 1 Yes 2 No 3 I don’t know what PIC is Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more currently than I did G11 1 2 3 4 5 6 7 8 9 10 a few years ago The World Bank’s PIC is a valuable source of G12 information related to development in the DRC. (Only 1 2 3 4 5 6 7 8 9 10 answer if you have used the PIC) I find the World Bank websites easy to navigate. (Only G13 1 2 3 4 5 6 7 8 9 10 answer if you have used a World Bank website) I find the information on the World Bank’s websites G14 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 website) When I need information from the World Bank I know G15 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10 etc.) The World Bank is responsive to my information G16 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 116 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): _________________________ 117 The World Bank Democratic Republic of Congo Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in the DRC? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Kinshasa 2 Matadi 3 Other Thank you for completing the survey! 118