World Bank Group Country Opinion Survey 2018: Tunisia FY 2018 Tunisia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2019 World Bank Group Country Opinion Survey 2018: Tunisia Acknowledgements Tunisia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from Tunisia country team and the independent fielding agency Sigma Conseil. In particular, PORG is grateful for the support from William Stebbins (Senior Communications Officer) who coordinated the survey related activities from Washington, DC, and Sadok Ayari (Communications Associate) who provided support from Tunis, Tunisia. 1 World Bank Group Country Opinion Survey 2018: Tunisia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Tunisia ......................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Effectiveness................................................................18 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................29 IX. The Future Role of the World Bank Group in Tunisia .................33 X. Communication and Outreach ..................................................37 XI. Appendices ................................................................................41 TUNISIA 2 World Bank Group Country Opinion Survey 2018: Tunisia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Tunisia perceive the WBG. The survey explored: ▪ General Issues Facing Tunisia ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ Working with the World Bank Group on Energy Reform ▪ The Future Role of the World Bank Group in Tunisia ▪ Communication and Information Sharing ▪ Background Information II. Methodology From June to August 2018, 1101 stakeholders of the WBG in Tunisia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG supported projects/programs; local government; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 198 stakeholders participated in the survey (18% response rate). Respondents received the questionnaires via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 27%, N=202). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 88). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendices A and B for data on all survey questions. Appendices C, D, E, and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2018: Tunisia III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs, and consultants working on WBG projects; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations, NGOs/ community-based organizations, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the Office of the President, Prime Minister, and the judiciary branch were included in the “Other” category. There were no respondents from trade/worker unions. 4 World Bank Group Country Opinion Survey 2018: Tunisia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: Tunisia III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from coastal cities, rural/mountainous areas, other urban centers, and other regions, these locations were combined in one category: “Outside Tunis”. Geographic location comparisons can be found in Appendix C (page 80). 6 World Bank Group Country Opinion Survey 2018: Tunisia III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’15 Country Survey had significantly lower levels of familiarity with the WBG (weighted mean in FY’18 = 5.21; weighted mean in FY’15 = 5.78)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Tunisia. 1 Please refer to Appendix E (page 88) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: Tunisia IV. General Issues Facing Tunisia Headed in the Right Direction2 ▪ Year comparison: Respondents in this year’s Country Survey were significantly less positive about the prospects of Tunisia compared to respondents in the FY’15 Country Survey. 2 Percentages presented in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2018: Tunisia IV. General Issues Facing Tunisia (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in Tunisia were “public sector governance/ reform” (75%), “job creation/employment” (36%), “anti-corruption” (34%), and “education” (28%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (13% of the sample) were significantly more likely to indicate that “education” was the most important development priority in Tunisia, compared to the rest of respondents in other areas of work (education specialists = 64%; others = 31%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about the development priorities in the country. 9 World Bank Group Country Opinion Survey 2018: Tunisia IV. General Issues Facing Tunisia (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the biggest contributors to poverty reduction in Tunisia were “economic growth” (42%), “job creation/employment” (38%), and “rural development” (32%). 10 World Bank Group Country Opinion Survey 2018: Tunisia IV. General Issues Facing Tunisia (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that shared prosperity in Tunisia can be best achieved through “better employment opportunities for young people” (30%), “education and training that better ensure job opportunity” (26%), and “better entrepreneurial opportunities” (25%). 11 World Bank Group Country Opinion Survey 2018: Tunisia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “reforms are not well thought out in light of country challenges” (32%), and to that “the World Bank Group is not sensitive enough to political/social realities on the ground” (31%). 12 World Bank Group Country Opinion Survey 2018: Tunisia V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 13 World Bank Group Country Opinion Survey 2018: Tunisia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in this chart were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2018: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from independent government institutions had the highest mean ratings for the aggregated responses to the twenty-six COS indicator questions, whereas respondents from the “Other” category had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 57). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 6.1) compared to respondents who do not collaborate with the WBG (mean rating = 5.6). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 94). 15 World Bank Group Country Opinion Survey 2018: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest values to Tunisia were its “financial resources” (49%), “policy advice, studies, analyses” (43%), and “capacity development” (30%). 16 World Bank Group Country Opinion Survey 2018: Tunisia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weaknesses in its work in Tunisia were “not enough public disclosure of its work” (28%) and “not collaborating enough with stakeholders outside the Government” (24%). 17 World Bank Group Country Opinion Survey 2018: Tunisia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 18 World Bank Group Country Opinion Survey 2018: Tunisia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 42) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 19 World Bank Group Country Opinion Survey 2018: Tunisia VI. Sectoral Effectiveness (continued) Energy Reform: Greatest Obstacle Energy Reform: Most Convincing Argument Against Possible Tariff Increases 20 World Bank Group Country Opinion Survey 2018: Tunisia VI. Sectoral Effectiveness (continued) Energy Reform: Most Convincing Argument in Favor of Price Adjustments Energy Reform: Most Credible Voices 21 World Bank Group Country Opinion Survey 2018: Tunisia VI. Sectoral Effectiveness (continued) Energy Reform: Government Communicating Energy Sector Decisions WBG’s Impact on Gender and Climate Change 22 World Bank Group Country Opinion Survey 2018: Tunisia VI. Sectoral Effectiveness (continued) Helping the Poorest in Tunisia7 7 Percentages presented in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2018: Tunisia VII. How the World Bank Group Operates The World Bank Group’s Work in Tunisia: Year Comparison8 The World Bank Group’s Work in Tunisia: Collaboration 8 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2018: Tunisia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2018: Tunisia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2018: Tunisia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2018: Tunisia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2018: Tunisia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 29 World Bank Group Country Opinion Survey 2018: Tunisia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Tunisia’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2018: Tunisia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2018: Tunisia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Tunisia’s Needs for Financial Instruments13 (Indicator Question) 13 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2018: Tunisia IX. The Future Role of the WBG in Tunisia Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should “increase the level of capacity development in the country” (30%), “reach out more to groups outside of Government” (26%), and “provide more adequate data/knowledge/statistics/figures on Tunisia’s economy” (24%) to make itself of greater value in Tunisia. 33 World Bank Group Country Opinion Survey 2018: Tunisia IX. The Future Role of the WBG in Tunisia (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should work more with “academia/think tanks/ research institutes” (34%), “NGOs/Community-based organizations” (33%), “local government” (32%), and “private sector” (30%) to ensure better development results in Tunisia. 34 World Bank Group Country Opinion Survey 2018: Tunisia IX. The Future Role of the WBG in Tunisia (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus its resources on “public sector governance/reform” (44%), “education” (28%), “job creation/employment” (27%), and “economic growth” (24%). ▪ Specialization: Respondents who identified their primary specialization of work as “education” (13% of the sample) were significantly more likely to indicate that the WBG should focus most of its resources on “education,” compared to the rest of respondents in other areas of work (education specialists = 56%; others = 23%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about which areas the World Bank Group should focus most of its resources on. 35 World Bank Group Country Opinion Survey 2018: Tunisia IX. The Future Role of the WBG in Tunisia (continued) Future Combination of the WBG Services ▪ Year comparison: Respondents in the previous FY’15 Country Survey were significantly more likely to indicate that the WBG should offer more “knowledge products”. This year’s respondents were significantly more likely to indicate that “the combination is appropriate for Tunisia”. 36 World Bank Group Country Opinion Survey 2018: Tunisia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 57) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in Tunisia from the “Internet” (62%). 37 World Bank Group Country Opinion Survey 2018: Tunisia X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through “e-Newsletters” (43%). “WBG’s seminars/workshops/conferences” (41%), and “Direct contact with World Bank Group” (40%). 38 World Bank Group Country Opinion Survey 2018: Tunisia X. Communication and Outreach (continued) Access to the Internet14 ▪ 86 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. The WBG Website Usage 14 Percentages presented in the charts on this page were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2018: Tunisia X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels15 Frequency Visiting WBG Websites and Social Media 15 Percentages presented in this chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2018: Tunisia XI. Appendices A. Responses to All Questions across All Respondents...................... 42 B. Responses to All Questions by Stakeholder Groups ...................... 57 C. Responses to Indicator Questions by Geographic Location .......... 80 D. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 82 E. Responses to Select Questions by Year......................................... 88 F. Indicator Questions as a Function of Exposure to the WBG .......... 94 G. Tunisia FY 2018 COS Questionnaire .............................................. 95 TUNISIA 41 World Bank Group Country Opinion Survey 2018: Tunisia Appendix A: Responses to All Questions across All Respondents (N=198) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Tunisia Percentage of Respondents 1. In general, would you say that Tunisia is headed in ... ? (N=198) The right direction 33.8% The wrong direction 36.9% Not sure 29.3% 2. Listed below are a number of development priorities in Tunisia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Tunisia. (Choose no more than THREE) (Responses Combined; N=198) Public sector governance/reform (i.e., government effectiveness, public financial 44.4% management, public expenditure, fiscal system reform) Education 35.4% Anti corruption 32.8% Private sector development (e.g., private investment, business friendly 27.8% investment climate) Job creation/employment 26.3% Social protection (e.g., pensions, targeted social assistance) 14.1% Economic growth 10.6% Agriculture and rural development 10.1% Poverty reduction 9.6% Health 8.6% Judiciary reform 7.6% Information and communications technology 7.6% Equality of opportunity (i.e., social inclusion) 7.1% Energy 6.1% Global/regional integration 5.6% Water and sanitation 4.5% Urban development 4.5% Food security 4.5% Financial markets 4.0% Trade and exports 4.0% Transport (e.g., roads, bridges, transportation) 3.0% Pollution 3.0% Natural resource management (renewable/non-renewable) 3.0% Gender equity (closing the gap between women and men, and boys and girls) 2.5% Climate change (e.g., mitigation, adaptation) 2.5% Disaster risk management 0.5% 42 World Bank Group Country Opinion Survey 2018: Tunisia A. General Issues Facing Tunisia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Tunisia? (Choose no more than THREE) (Responses Combined; N=198) Economic growth 44.4% Job creation/employment 34.8% Anti corruption 29.3% Public sector governance/reform (i.e., government effectiveness, public financial 24.7% management, public expenditure, fiscal system reform) Agriculture and rural development 23.2% Equality of opportunity (i.e., social inclusion) 19.2% Education 15.7% Private sector development (e.g., private investment, business friendly 12.6% investment climate) Social protection (e.g., pensions, targeted social assistance) 10.1% Trade and exports 9.6% Natural resource management (renewable/non-renewable) 7.6% Information and communications technology 7.6% Pollution 5.6% Health 5.6% Food security 5.1% Urban development 5.1% Energy 4.5% Judiciary reform 4.0% Transport (e.g., roads, bridges, transportation) 4.0% Global/regional integration 4.0% Water and sanitation 3.5% Gender equity (closing the gap between women and men, and boys and girls) 3.0% Disaster risk management 3.0% Financial markets 2.0% Climate change (e.g., mitigation, adaptation) 2.0% 43 World Bank Group Country Opinion Survey 2018: Tunisia A. General Issues Facing Tunisia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Tunisia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=196) Education and training that better ensure job opportunity 32.1% Consistent economic growth 24.0% Better entrepreneurial opportunities (i.e., to start small and medium sized 21.4% businesses) Better opportunity for the poor who live in rural areas 18.9% Better employment opportunities for young people 18.9% A growing middle class 18.4% Better quality public services 13.8% Greater access to health and nutrition for citizens 12.8% Greater access to micro-finance for the poor 10.2% More reliable social safety net 10.2% Better opportunity for the poor who live in urban areas 9.2% Greater voice and participation for citizens to help ensure greater accountability 4.1% Better employment opportunities for women 3.1% Other 0.5% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Tunisia? (1- 195 n/a 5.22 2.26 Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 172 23 5.51 2.25 in Tunisia. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Tunisia solve its most complicated 179 17 5.75 2.13 development challenges? (1-To no degree at all, 10-To a very significant degree) 44 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Tunisia? (Choose no more than THREE) (Responses Combined; N=196) Job creation/employment 36.7% Public sector governance/reform (i.e., government effectiveness, public financial 35.2% management, public expenditure, fiscal system reform) Education 27.0% Private sector development (e.g., private investment, business friendly 22.4% investment climate) Economic growth 21.4% Anti corruption 19.4% Agriculture and rural development 16.8% Poverty reduction 11.7% Health 9.2% Energy 9.2% Transport (e.g., roads, bridges, transportation) 7.1% Financial markets 6.6% Natural resource management (renewable/non-renewable) 6.1% Judiciary reform 6.1% Water and sanitation 5.6% Trade and exports 5.6% Social protection (e.g., pensions, targeted social assistance) 5.6% Information and communications technology 5.6% Equality of opportunity (i.e., social inclusion) 5.6% Global/regional integration 4.6% Pollution 4.1% Urban development 4.1% Food security 3.6% Climate change (e.g., mitigation, adaptation) 2.6% Gender equity (closing the gap between women and men, and boys and girls) 2.0% Disaster risk management 2.0% Percentage of Respondents (N=196) 5. When thinking about the World Bank Group’s role, which Second activity do you believe is of greatest VALUE and which Greatest Greatest activity is of second greatest value in Tunisia? Value Value Combined Capacity development related to World Bank Group 19.4% 20.0% 39.4% supported projects Financial resources 17.3% 16.9% 34.2% Technical assistance 12.2% 13.8% 26.0% Policy advice, studies, analyses 14.3% 5.0% 19.3% Implementation support 7.1% 10.6% 17.8% Promoting knowledge sharing 5.6% 10.6% 16.2% Mobilizing third party financial resources 7.1% 8.8% 15.9% Donor coordination 8.7% 4.4% 13.0% Bringing together different groups of stakeholders 4.1% 5.6% 9.7% Data and statistics 3.6% 3.1% 6.7% Other 0.5% 1.3% 1.8% 45 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Tunisia? (Choose no more than TWO) (Responses Combined; N=195) Not adequately sensitive to political/social realities in Tunisia 19.5% Not willing to honestly criticize policies and reform efforts in the country 15.9% Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 14.4% representatives) Not enough public disclosure of its work 13.8% Too influenced by developed countries 13.8% Not aligned with country priorities 12.3% Not collaborating enough with private sector 11.8% Its advice and strategies do not lend themselves to practical problem solving 11.3% Not in it for the long term 8.2% World Bank Group’s processes too slow 7.7% World Bank Group’s processes too complex 7.7% The credibility of its knowledge/data 7.7% Staff too inaccessible 7.2% Not exploring alternative policy options 6.7% Don’t know 6.7% Not sufficiently focused on results 6.2% Inadequate World Bank Group’s staffing in Tunisia 4.6% Arrogant in its approach 4.1% Not adequately collaborating with organizations such as bilaterals, multilaterals, 3.6% trust funds, UN agencies Other 0.5% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Tunisia? (Select only ONE response) (N=195) To a fully sufficient degree 1.0% To a somewhat sufficient degree 20.5% To a somewhat insufficient degree 39.5% To a very insufficient degree 25.1% Don’t know 13.8% 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Tunisia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 141 54 6.00 2.29 2. Development Policy Financing (DPF) 142 52 5.77 2.03 3. Program-for-Results Financing (PforR) 121 73 5.61 2.24 4. Trust funds and grants 123 70 5.42 2.14 5. MIGA Guarantees 72 122 5.10 1.98 6. IFC Investment Services 101 93 5.36 2.01 7. IFC Advisory Services 100 94 5.59 2.09 46 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=194) Private sector 32.0% NGOs/Community Based Organizations 30.9% Academia/think tanks/research institutes 28.4% Beneficiaries 23.2% Local government 23.2% Youth/university groups 22.7% Parliament 10.3% Media 8.2% Foundations 6.2% Donor community 5.7% Other 1.5% Don’t know 0.5% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 181 14 6.02 2.19 in Tunisia* 11. The World Bank Group’s work is aligned with what I consider the 177 18 5.39 2.18 development priorities for Tunisia* To what extent is the World Bank Group an effective development partner in Degree Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 164 31 5.56 2.06 13. Flexibility (in terms of the institution’s products and services)* 167 28 5.38 2.13 14. Flexibility (in terms of changing country circumstances)* 165 29 5.35 2.02 15. Being inclusive* 135 58 5.56 2.06 16. Openness (sharing data and other information)* 166 28 5.96 2.15 17. Collaboration with the Government* 168 27 6.68 2.01 18. The speed in which it gets things accomplished on the ground* 159 35 5.62 1.94 19. Helping to bring discipline/effective supervision to implementation of 165 29 6.12 2.03 investment projects* 20. Collaboration with civil society* 164 30 5.01 2.44 21. Staff accessibility* 151 32 5.51 2.12 22. Collaboration with other donors and development partners* 139 55 5.49 2.12 23. Collaboration with the private sector* 153 40 5.14 2.20 24. Straightforwardness and honesty* 157 36 6.02 2.40 25. Treating clients and stakeholders in Tunisia with respect* 149 45 5.99 2.33 26. Being a long-term partner* 153 41 6.65 2.26 47 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=194) Political pressures and obstacles 46.9% Reforms are not well thought out in light of country challenges 26.3% The World Bank Group is not sensitive enough to political/social realities on the 21.6% ground There is not an adequate level of citizen/civil society participation 20.1% Corruption 20.1% Poor coordination within the Government 18.0% Lack of/inadequate levels of capacity in Government 14.4% There is an inadequate level of private sector participation and support 8.8% Poor coordination within the World Bank Group 7.7% The World Bank Group does not provide the government with consistent support 5.2% throughout the reform effort Poor donor coordination 4.6% Other 0.5% C. World Bank Group’s Effectiveness and Results 1. In Tunisia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10- To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 147 48 4.94 2.31 2. The impact of climate change 143 52 4.99 2.32 48 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Tunisia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 123 70 4.68 2.15 2. Gender equity (closing the gap between women and men, and boys and 135 58 5.33 2.21 girls) 3. Private sector development (e.g., private investment, business friendly 150 43 5.28 2.00 investment climate) 4. Education 150 42 5.17 2.12 5. Public sector governance/reform (i.e., government effectiveness, public 157 35 5.51 2.15 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 133 60 5.45 2.26 7. Food security 118 73 5.01 2.06 8. Urban development 135 58 5.24 2.03 9. Energy 129 62 5.29 2.18 10. Water and sanitation 130 62 5.22 2.17 11. Pollution 134 59 4.96 2.31 12. Job creation/employment 146 44 5.23 2.31 13. Health 136 55 5.01 2.24 14. Financial markets 125 67 5.57 2.15 15. Transport (e.g., roads, bridges, transportation) 135 59 5.38 2.22 16. Agriculture and rural development 142 51 5.42 2.17 17. Trade and exports 132 62 5.40 2.18 18. Natural resource management (renewable/non-renewable) 136 57 5.07 2.05 19. Climate change (e.g., mitigation, adaptation) 124 69 4.93 2.24 20. Poverty reduction 153 40 4.92 2.26 21. Anti corruption 146 47 4.64 2.28 22. Judiciary reform 131 62 4.68 2.14 23. Economic growth 144 49 5.19 2.03 24. Disaster risk management 111 78 4.35 2.00 25. Equality of opportunity (i.e., social inclusion) 134 58 5.14 2.18 26. Information and communications technology 132 61 5.72 2.17 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Tunisia? (1-To no degree at all, 10-To a very significant 175 19 5.57 1.85 degree) To what extent do you agree with the following statements about the World Bank Group in Tunisia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 177 17 5.36 1.83 needs of Tunisia* 5. The World Bank Group meets Tunisia’s needs for knowledge services (e.g., 169 22 5.53 2.20 research, analysis, data, technical assistance)* 49 World Bank Group Country Opinion Survey 2018: Tunisia D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=191) Weekly 9.4% Monthly 19.4% A few times a year 33.5% Rarely 27.7% Never 9.9% In Tunisia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 159 32 6.19 2.19 3. Include appropriate level of stakeholder involvement during preparation 156 37 5.87 2.10 4. Lead to practical solutions 160 34 5.63 2.05 5. Are accessible (well written and easy to understand) 166 27 5.92 2.30 6. Are source of relevant information on global good practices 167 27 6.43 2.08 7. Are adequately disseminated 166 26 5.70 2.40 8. Are translated enough into local language 157 36 5.80 2.42 9. Are adaptable to Tunisia’s specific development challenges and country 162 32 5.89 2.22 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 167 27 5.90 1.92 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 166 28 6.38 1.75 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 137 56 5.30 2.12 2. The World Bank Group effectively monitors and evaluates the projects and 160 33 6.31 2.07 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 149 43 5.85 1.95 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 125 69 5.58 2.15 5. The World Bank Group’s conditions on its lending are reasonable 154 38 5.33 2.22 6. The World Bank Group takes decisions quickly in Tunisia* 144 50 5.41 1.96 7. Working with the World Bank Group increases Tunisia’s institutional capacity 162 31 5.98 2.26 8. Where country systems (e.g., procurement, financial management, etc.) are 145 48 6.21 2.19 adequate, the World Bank Group makes appropriate use of them* 50 World Bank Group Country Opinion Survey 2018: Tunisia E. Working with the World Bank Group on energy reform 9. When considering the potential need in Tunisia for adjustments of energy prices to cover costs, which of the following do you think represents the Percentage of Respondents greatest obstacle? (Select only ONE response) N=189 Lack of political will on the part of the government 33.9% Opposition from citizens 19.6% Opposition from private sector 10.1% Opposition from the Workers’ Union 32.3% Opposition from other stakeholders 4.2% 10. Which of the following do you think is the most convincing argument for Percentage of Respondents opposition to possible tariff increases? (Choose no more than TWO) (Responses Combined; N=188) Lack of public understanding of the reasons for the increase in tariffs 51.6% Lack of trust in the pricing policy of the government 34.6% Frustration with the lack of disciplined bill-paying by other customers (theft of 32.4% electricity supply) No clear connection between raising electricity prices and improved public 26.6% spending on social issues (e.g., education, health) Belief that there are still inefficiencies that require attention before tariffs are 16.5% raised Other reason 4.3% 11. Which of the following are the most convincing arguments in favor of price Percentage of Respondents adjustments? (Choose no more than TWO) (Responses Combined; N=188) To save public funds for improving social welfare (health, education spending) 45.7% For the financial sustainability of the energy SOEs (Tunisian Company of 30.3% Electricity and Gas and Tunisian Company of Refining Industries) To help improve service delivery to customers 26.1% To encourage energy efficiency among industrial and residential customers 17.0% To finance investments/upgrades to Tunisian energy infrastructure 17.0% To finance investments in more renewable energy technologies 15.4% To finance subsidies for poorer and vulnerable customers who cannot pay their 14.9% bills Other 3.2% 12. Which of the following are the most credible voices on energy reform in Percentage of Respondents Tunisia? (Choose no more than TWO) (Responses Combined; N=187) Minister of Energy, Mining, and Renewables (MEMER) 25.7% President of the Government 25.1% Workers Union (UGTT) 23.0% Parliament (ARP) 21.4% Journalists/news outlets 17.1% Consumer association (ODC) 17.1% Tunisian Company of Electricity and Gas (STEG) 12.8% Industry and business association (UTICA) 9.1% Minister of Finance (MF) 8.6% Other 8.6% Tunisian Company of Refining Industries (STIR) 2.1% 51 World Bank Group Country Opinion Survey 2018: Tunisia E. Working with the World Bank Group on energy reform (continued) Government Communicating Energy Sector Decisions and Reforms N DK Mean SD 13. To what extent do you believe that the government communicates energy sector decisions/reforms consistently and credibly to citizens? (1-To no 174 14 3.74 2.03 degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Tunisia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Tunisia? (Choose no more than TWO) (Responses Combined; N=185) Work more with civil society and beneficiary representatives 23.2% Leverage the private sector more (i.e., mobilize private sector development) 20.0% Collaborate more effectively with Government clients (e.g., national, state, local) 17.8% Help to bring discipline/effective supervision to implementation of World Bank 15.7% Group projects Increase the level of capacity development in the country 15.7% Offer more innovative knowledge services 11.9% Provide more adequate data/knowledge/statistics/figures on Tunisia’s economy 11.4% Improve the quality of its experts as related to Tunisia’s specific challenges 11.4% Offer more innovative financial products 10.8% Improve the competitiveness of its financing compared to markets (e.g., cost, 9.7% timeliness, other terms) Work faster 9.7% Ensure greater selectivity in its work 9.2% Work more with private sector 8.6% Collaborate more effectively with organizations such as bilaterals, multilaterals, 7.6% trust funds, UN agencies Reduce the complexity of obtaining World Bank Group financing 4.3% Other 2.7% 2. When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Tunisia? (Select only ONE response) (N=187) The combination is appropriate for Tunisia 42.2% Knowledge products 19.8% Financial services 16.6% Convening services 9.1% Don’t know 7.0% None of the above 5.3% 52 World Bank Group Country Opinion Survey 2018: Tunisia G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Tunisia? (Choose no more than TWO) (Responses Combined; N=186) Internet 47.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 36.0% Local radio 17.7% International television 17.7% International newspapers 13.4% Local newspapers 13.4% Periodicals 12.9% Local television 12.4% International radio 7.5% Other 6.5% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=185) e-Newsletters 46.5% World Bank Group’s seminars/workshops/conferences 41.1% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 25.4% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 23.8% World Bank Group’s website 22.2% World Bank Group’s publications and other written materials 20.0% Mobile phones 7.0% Other 2.2% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession Percentage of Respondents that is not on a list of exceptions? (N=185) Yes 40.5% No 59.5% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=185) Yes 86.5% No 13.5% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=185) Yes 67.6% No 32.4% 6. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents blogs, Facebook, Twitter, YouTube, and Flickr)? (N=185) Yes 46.5% No 53.5% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=186) High speed/WiFi 74.2% Dial-up 25.8% 53 World Bank Group Country Opinion Survey 2018: Tunisia G. Communication and Information Sharing (continued) 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=183) Weekly 12.6% Monthly 26.8% A few times a year 25.7% Rarely 25.7% Never 9.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 145 41 6.87 2.22 10. I find the information on the World Bank Group’s websites useful 150 36 7.25 1.87 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 121 65 6.95 2.02 institution H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=198) Employee of a Ministry, Ministerial Department or Implementation Agency 16.7% NGO/Community Based Organization 14.6% Private Sector Organization 14.1% Academia/Research Institute/Think Tank 14.1% Media (press, radio, TV, web, etc.) 6.6% Office of Parliamentarian 5.6% Independent Government Institution (i.e., Regulatory Agency, Central 4.5% Bank/oversight institution) PMU overseeing implementation of project/Consultant/Contractor working on 4.0% World Bank Group supported project/program Local Government Office or Staff 4.0% Bilateral/Multilateral Agency 4.0% Financial Sector/Private Bank 3.5% Private Foundation 3.0% Office of the President, Prime Minister 1.5% Office of Minister 1.0% Youth Group 1.0% Faith-Based Group 0.5% Judiciary Branch 0.5% Other 0.5% Trade Union/Worker Union 0.0% 54 World Bank Group Country Opinion Survey 2018: Tunisia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=198) Education 12.6% Trade and competitiveness 10.1% Finance and markets 9.1% Transport and ICT 8.6% Other 8.6% Urban, rural, and social development 7.6% Governance 7.6% Generalist (specialized in multiple sectors) 7.1% Macroeconomics and fiscal management 5.6% Energy and extractives 4.5% Environment and natural resources 3.5% Public-private partnerships 3.5% Jobs 3.0% Health, nutrition, and population 2.0% Social protection and labor 1.5% Water 1.0% Gender 1.0% Poverty 1.0% Agriculture 1.0% Climate Change 1.0% Fragility, conflict and violence 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, or MIGA) in your country? (N=192) Yes 27.1% No 72.9% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Tunisia? (Select only ONE response) (N=71) The World Bank (IBRD) 70.4% The International Finance Corporation (IFC) 14.1% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 15.5% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=89) Yes 34.8% No 65.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Tunisia? (Select only ONE response) (N=34) The two institutions work well together 41.2% The way the two institutions work together needs improvement 11.8% The two institutions do not work well together 11.8% Don’t know 35.3% 55 World Bank Group Country Opinion Survey 2018: Tunisia H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Tunisia? (Choose no more than TWO) (Responses Combined; N=108) Observer (i.e., follow in media, discuss in informal conversations, etc.) 42.6% Collaborate as part of my professional duties 36.1% Use World Bank Group reports/data 29.6% Engage in World Bank Group related/sponsored events/activities 22.2% Use World Bank Group website for information, data, research, etc. 19.4% Percentage of Respondents 8. What’s your gender? (N=198) Female 40.4% Male 59.6% Percentage of Respondents 9. What’s your age? (N=197) 25 and under 4.6% 26-35 21.8% 36-45 27.9% 46-55 28.9% 56 and above 16.8% Percentage of Respondents 10. Which best represents your geographic location? (N=196) Tunis 78.1% Coastal cities 12.2% Rural/mountainous areas 6.1% Other 3.1% Other urban centers 0.5% 56 World Bank Group Country Opinion Survey 2018: Tunisia Appendix B: Responses to All Questions by Stakeholder Groups  Office of Parliamentarian N= 11  Employee of a Ministry/PMU/Consultant on WBG Project N= 41  Local Government Office N=8  Bilateral/Multilateral Agency N=8  Private Sector/Financial Sector/Private Bank N=35  CSO N=38  Media N=13  Independent Government Institution N=9  Academia N=28  Other N=7 A. General Issues facing Tunisia In general, would you say that Tunisia is headed in ... ? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other The right direction 27.3% 34.1% 62.5% 62.5% 28.6% 39.5% 38.5% 55.6% 14.3% 14.3% The wrong direction 45.5% 36.6% 0.0% 0.0% 42.9% 44.7% 23.1% 22.2% 50.0% 28.6% Not sure 27.3% 29.3% 37.5% 37.5% 28.6% 15.8% 38.5% 22.2% 35.7% 57.1% 57 World Bank Group Country Opinion Survey 2018: Tunisia A. General Issues facing Tunisia (continued) Listed below are a number of development priorities in Tunisia. Please identify which of the following you consider the most important development priorities in Tunisia. (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Social protection 18.2% 14.6% 12.5% 25.0% 5.7% 18.4% 7.7% 11.1% 17.9% 14.3% Gender equity 0.0% 4.9% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 7.1% 0.0% Private sector development 27.3% 31.7% 12.5% 37.5% 31.4% 23.7% 38.5% 33.3% 14.3% 42.9% Education 18.2% 19.5% 37.5% 62.5% 34.3% 44.7% 30.8% 44.4% 46.4% 28.6% Public sector governance/reform 36.4% 51.2% 50.0% 75.0% 34.3% 42.1% 38.5% 66.7% 39.3% 42.9% Global/regional integration 0.0% 7.3% 0.0% 0.0% 14.3% 2.6% 0.0% 0.0% 7.1% 0.0% Food security 9.1% 4.9% 0.0% 12.5% 2.9% 2.6% 0.0% 0.0% 7.1% 14.3% Urban development* 0.0% 9.8% 37.5% 0.0% 5.7% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 9.8% 12.5% 0.0% 8.6% 10.5% 0.0% 0.0% 0.0% 0.0% Water and sanitation 18.2% 7.3% 0.0% 12.5% 5.7% 2.6% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 2.9% 5.3% 0.0% 0.0% 7.1% 14.3% Job creation/employment 36.4% 26.8% 25.0% 0.0% 34.3% 26.3% 15.4% 22.2% 28.6% 14.3% Health 18.2% 7.3% 0.0% 0.0% 2.9% 7.9% 7.7% 22.2% 14.3% 14.3% Financial markets 9.1% 4.9% 0.0% 0.0% 8.6% 0.0% 7.7% 0.0% 3.6% 0.0% Transport 9.1% 0.0% 0.0% 0.0% 2.9% 5.3% 0.0% 11.1% 3.6% 0.0% Agriculture and rural development 18.2% 4.9% 0.0% 12.5% 17.1% 10.5% 15.4% 0.0% 7.1% 14.3% Trade and exports 0.0% 4.9% 0.0% 0.0% 2.9% 0.0% 15.4% 0.0% 7.1% 14.3% Natural resource management 0.0% 0.0% 12.5% 12.5% 5.7% 2.6% 0.0% 0.0% 3.6% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 15.4% 0.0% 3.6% 0.0% Poverty reduction 9.1% 14.6% 12.5% 12.5% 11.4% 7.9% 7.7% 11.1% 3.6% 0.0% Anti corruption 45.5% 29.3% 25.0% 25.0% 31.4% 36.8% 30.8% 22.2% 42.9% 14.3% Judiciary reform 9.1% 4.9% 0.0% 12.5% 5.7% 10.5% 15.4% 11.1% 3.6% 14.3% Economic growth 0.0% 9.8% 25.0% 0.0% 8.6% 13.2% 23.1% 22.2% 3.6% 14.3% Disaster risk management 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 14.6% 0.0% 0.0% 0.0% 10.5% 7.7% 0.0% 10.7% 0.0% Information and communications technology 9.1% 4.9% 25.0% 0.0% 2.9% 10.5% 23.1% 11.1% 3.6% 0.0% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2018: Tunisia A. General Issues facing Tunisia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tunisia? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Economic growth 54.5% 39.0% 50.0% 37.5% 31.4% 50.0% 61.5% 55.6% 46.4% 42.9% Disaster risk management 9.1% 7.3% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 3.6% 0.0% Equality of opportunity 9.1% 14.6% 25.0% 37.5% 25.7% 23.7% 30.8% 0.0% 10.7% 14.3% Information and communications technology 9.1% 4.9% 12.5% 12.5% 11.4% 5.3% 15.4% 0.0% 7.1% 0.0% Social protection 9.1% 9.8% 25.0% 12.5% 2.9% 7.9% 7.7% 22.2% 14.3% 14.3% Agriculture and rural development 36.4% 29.3% 12.5% 37.5% 14.3% 36.8% 15.4% 11.1% 14.3% 0.0% Trade and exports 9.1% 9.8% 0.0% 12.5% 14.3% 7.9% 23.1% 0.0% 3.6% 14.3% Climate change 0.0% 0.0% 0.0% 0.0% 2.9% 7.9% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 7.3% 12.5% 12.5% 2.9% 5.3% 0.0% 0.0% 0.0% 0.0% Energy 9.1% 4.9% 12.5% 0.0% 0.0% 7.9% 0.0% 0.0% 7.1% 0.0% Anti corruption 18.2% 22.0% 50.0% 37.5% 31.4% 26.3% 23.1% 44.4% 39.3% 14.3% Judiciary reform 9.1% 7.3% 0.0% 0.0% 8.6% 0.0% 0.0% 0.0% 3.6% 0.0% Water and sanitation 9.1% 2.4% 0.0% 0.0% 2.9% 5.3% 0.0% 0.0% 7.1% 0.0% Pollution 9.1% 4.9% 0.0% 12.5% 5.7% 7.9% 0.0% 0.0% 0.0% 28.6% Job creation/employment 54.5% 43.9% 0.0% 12.5% 28.6% 28.9% 46.2% 66.7% 28.6% 42.9% Health 0.0% 9.8% 0.0% 0.0% 14.3% 5.3% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 12.5% 0.0% 8.6% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 27.3% 29.3% 25.0% 50.0% 20.0% 21.1% 7.7% 22.2% 28.6% 28.6% Gender equity 9.1% 0.0% 0.0% 0.0% 5.7% 2.6% 0.0% 0.0% 3.6% 14.3% Private sector development 9.1% 22.0% 0.0% 0.0% 17.1% 5.3% 15.4% 22.2% 10.7% 0.0% Education 0.0% 7.3% 25.0% 12.5% 17.1% 15.8% 15.4% 11.1% 32.1% 14.3% Global/regional integration 0.0% 2.4% 0.0% 0.0% 2.9% 2.6% 15.4% 11.1% 7.1% 0.0% Food security 0.0% 4.9% 12.5% 12.5% 8.6% 2.6% 0.0% 11.1% 3.6% 0.0% Urban development 0.0% 0.0% 12.5% 0.0% 5.7% 5.3% 7.7% 11.1% 3.6% 28.6% Natural resource management 9.1% 9.8% 12.5% 0.0% 11.4% 2.6% 0.0% 0.0% 10.7% 14.3% 59 World Bank Group Country Opinion Survey 2018: Tunisia A. General Issues facing Tunisia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Tunisia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Greater access to health and nutrition for citizens 0.0% 14.6% 37.5% 12.5% 11.8% 7.9% 15.4% 33.3% 10.7% 0.0% Better entrepreneurial opportunities 20.0% 24.4% 37.5% 0.0% 14.7% 28.9% 23.1% 44.4% 3.6% 42.9% A growing middle class 10.0% 9.8% 0.0% 50.0% 17.6% 21.1% 30.8% 0.0% 25.0% 28.6% Better opportunity for the poor who live in rural 10.0% 19.5% 12.5% 37.5% 26.5% 15.8% 0.0% 0.0% 32.1% 0.0% areas Better opportunity for the poor who live in urban 0.0% 9.8% 0.0% 0.0% 17.6% 5.3% 7.7% 22.2% 10.7% 0.0% areas Consistent economic growth 40.0% 34.1% 25.0% 12.5% 20.6% 21.1% 38.5% 22.2% 7.1% 28.6% More reliable social safety net 10.0% 12.2% 12.5% 37.5% 0.0% 10.5% 23.1% 0.0% 10.7% 0.0% Greater access to micro-finance for the poor 30.0% 9.8% 0.0% 25.0% 11.8% 5.3% 23.1% 0.0% 7.1% 0.0% Greater voice and participation for citizens to help 0.0% 7.3% 12.5% 0.0% 8.8% 2.6% 0.0% 0.0% 0.0% 0.0% ensure greater accountability Education and training that better ensure job 40.0% 22.0% 25.0% 0.0% 38.2% 42.1% 30.8% 11.1% 42.9% 28.6% opportunity Better quality public services 10.0% 17.1% 25.0% 12.5% 5.9% 10.5% 7.7% 22.2% 21.4% 14.3% Better employment opportunities for young 30.0% 17.1% 0.0% 12.5% 11.8% 26.3% 0.0% 44.4% 21.4% 28.6% people Better employment opportunities for women 0.0% 2.4% 12.5% 0.0% 5.9% 2.6% 0.0% 0.0% 3.6% 0.0% Other 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Tunisia? 10 4.60 2.17 40 5.55 2.11 8 4.63 1.85 8 7.13 2.64 34 5.76 2.71 38 5.13 1.71 13 4.85 1.95 9 4.67 2.69 28 4.75 2.29 7 3.71 2.29 (1-Not familiar at all, 10-Extremely familiar) 60 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Tunisia 10 7.00 2.67 39 5.67 2.07 6 6.17 2.14 8 6.00 1.51 25 5.88 2.73 34 5.35 1.97 11 4.45 2.46 8 5.12 2.36 24 5.08 2.17 7 4.29 2.22 (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Tunisia 10 5.90 2.28 36 6.22 1.99 8 6.25 1.83 8 5.63 1.51 29 5.59 2.54 35 5.63 2.00 12 6.00 2.86 7 5.43 2.30 27 5.67 1.71 7 4.14 2.41 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 61 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Tunisia? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Energy 10.0% 7.3% 37.5% 0.0% 8.8% 13.2% 7.7% 0.0% 3.6% 14.3% Water and sanitation 20.0% 7.3% 0.0% 0.0% 5.9% 7.9% 0.0% 0.0% 3.6% 0.0% Pollution 0.0% 2.4% 0.0% 0.0% 14.7% 0.0% 7.7% 0.0% 3.6% 0.0% Job creation/employment 50.0% 43.9% 37.5% 12.5% 35.3% 34.2% 23.1% 44.4% 39.3% 28.6% Health 20.0% 2.4% 0.0% 0.0% 2.9% 10.5% 15.4% 22.2% 14.3% 28.6% Financial markets 10.0% 12.2% 25.0% 0.0% 8.8% 0.0% 7.7% 0.0% 3.6% 0.0% Social protection 20.0% 4.9% 0.0% 12.5% 2.9% 5.3% 15.4% 0.0% 3.6% 0.0% Gender equity* 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% Private sector development 10.0% 31.7% 25.0% 25.0% 38.2% 13.2% 7.7% 22.2% 10.7% 28.6% Education 20.0% 24.4% 25.0% 37.5% 20.6% 31.6% 7.7% 44.4% 42.9% 0.0% Public sector governance/reform 30.0% 31.7% 37.5% 50.0% 35.3% 36.8% 46.2% 22.2% 39.3% 14.3% Global/regional integration 0.0% 4.9% 0.0% 0.0% 2.9% 7.9% 15.4% 0.0% 0.0% 14.3% Food security 10.0% 2.4% 0.0% 12.5% 2.9% 5.3% 0.0% 0.0% 3.6% 0.0% Urban development 0.0% 2.4% 0.0% 0.0% 5.9% 2.6% 0.0% 11.1% 7.1% 14.3% Judiciary reform* 30.0% 7.3% 0.0% 25.0% 0.0% 0.0% 7.7% 0.0% 10.7% 0.0% Economic growth 30.0% 19.5% 25.0% 12.5% 23.5% 18.4% 38.5% 22.2% 14.3% 28.6% Disaster risk management* 0.0% 2.4% 25.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 4.9% 0.0% 12.5% 2.9% 5.3% 0.0% 0.0% 14.3% 14.3% Information and communications technology 0.0% 7.3% 12.5% 0.0% 2.9% 2.6% 7.7% 0.0% 10.7% 14.3% Transport 0.0% 7.3% 0.0% 0.0% 5.9% 7.9% 15.4% 33.3% 0.0% 14.3% Agriculture and rural development 20.0% 22.0% 0.0% 25.0% 2.9% 28.9% 23.1% 0.0% 14.3% 14.3% Trade and exports 0.0% 9.8% 12.5% 0.0% 8.8% 2.6% 0.0% 0.0% 3.6% 14.3% Natural resource management 0.0% 7.3% 0.0% 25.0% 8.8% 7.9% 7.7% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 12.5% 5.9% 5.3% 0.0% 0.0% 0.0% 0.0% Poverty reduction 10.0% 19.5% 12.5% 12.5% 5.9% 10.5% 23.1% 11.1% 3.6% 14.3% Anti corruption 10.0% 9.8% 12.5% 25.0% 26.5% 18.4% 15.4% 33.3% 32.1% 0.0% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Tunisia? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Greatest Value Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Bringing together different groups of stakeholders 0.0% 2.4% 25.0% 0.0% 5.9% 5.3% 7.7% 0.0% 0.0% 0.0% Capacity development related to World Bank 9.1% 14.6% 12.5% 25.0% 5.9% 23.7% 46.2% 44.4% 21.4% 16.7% Group supported projects Technical assistance 9.1% 12.2% 12.5% 12.5% 23.5% 5.3% 7.7% 0.0% 17.9% 0.0% Policy advice, studies, analyses 18.2% 12.2% 25.0% 0.0% 26.5% 13.2% 7.7% 0.0% 14.3% 0.0% Financial resources 27.3% 22.0% 0.0% 37.5% 8.8% 15.8% 15.4% 11.1% 21.4% 16.7% Data and statistics 0.0% 0.0% 0.0% 0.0% 2.9% 5.3% 7.7% 11.1% 3.6% 16.7% Promoting knowledge sharing 0.0% 4.9% 0.0% 12.5% 5.9% 10.5% 7.7% 0.0% 3.6% 0.0% Implementation support 0.0% 12.2% 12.5% 0.0% 0.0% 10.5% 0.0% 11.1% 7.1% 16.7% Mobilizing third party financial resources 18.2% 9.8% 0.0% 0.0% 8.8% 5.3% 0.0% 22.2% 3.6% 0.0% Donor coordination 9.1% 9.8% 12.5% 12.5% 11.8% 5.3% 0.0% 0.0% 7.1% 33.3% Other* 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent 2nd Greatest Value Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Bringing together different groups of stakeholders 10.0% 8.6% 0.0% 0.0% 7.7% 6.1% 0.0% 0.0% 4.3% 0.0% Capacity development related to World Bank 30.0% 20.0% 0.0% 33.3% 26.9% 18.2% 0.0% 33.3% 13.0% 50.0% Group supported projects Technical assistance 10.0% 20.0% 0.0% 0.0% 3.8% 12.1% 9.1% 33.3% 21.7% 0.0% Policy advice, studies, analyses 0.0% 5.7% 20.0% 0.0% 3.8% 3.0% 9.1% 0.0% 8.7% 0.0% Financial resources 0.0% 11.4% 60.0% 16.7% 26.9% 15.2% 18.2% 0.0% 21.7% 0.0% Data and statistics 0.0% 0.0% 0.0% 0.0% 3.8% 3.0% 0.0% 0.0% 13.0% 0.0% Promoting knowledge sharing 10.0% 11.4% 20.0% 0.0% 7.7% 15.2% 9.1% 11.1% 8.7% 0.0% Implementation support 10.0% 8.6% 0.0% 16.7% 15.4% 9.1% 18.2% 11.1% 8.7% 0.0% Mobilizing third party financial resources* 20.0% 5.7% 0.0% 16.7% 0.0% 12.1% 36.4% 0.0% 0.0% 50.0% Donor coordination 10.0% 5.7% 0.0% 16.7% 0.0% 6.1% 0.0% 11.1% 0.0% 0.0% Other 0.0% 2.9% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tunisia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Not willing to honestly criticize policies and reform 30.0% 9.8% 25.0% 25.0% 5.9% 23.7% 15.4% 22.2% 14.3% 16.7% efforts in the country Staff too inaccessible 0.0% 4.9% 12.5% 25.0% 8.8% 10.5% 0.0% 0.0% 7.1% 0.0% Not collaborating enough with private sector* 0.0% 7.3% 0.0% 0.0% 32.4% 7.9% 15.4% 0.0% 7.1% 33.3% Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN 10.0% 0.0% 0.0% 12.5% 5.9% 2.6% 0.0% 0.0% 7.1% 0.0% agencies Not aligned with country priorities 20.0% 12.2% 0.0% 25.0% 5.9% 13.2% 30.8% 11.1% 7.1% 16.7% Not adequately sensitive to political/social realities 10.0% 19.5% 37.5% 0.0% 14.7% 26.3% 46.2% 0.0% 17.9% 0.0% in Tunisia Too influenced by developed countries 30.0% 24.4% 25.0% 0.0% 8.8% 7.9% 0.0% 11.1% 17.9% 0.0% World Bank Group’s processes too slow 0.0% 9.8% 0.0% 12.5% 11.8% 5.3% 0.0% 0.0% 10.7% 16.7% World Bank Group’s processes too complex 0.0% 7.3% 0.0% 0.0% 8.8% 15.8% 0.0% 22.2% 3.6% 0.0% Not exploring alternative policy options 10.0% 9.8% 0.0% 0.0% 5.9% 5.3% 7.7% 11.1% 7.1% 0.0% Not sufficiently focused on results 0.0% 9.8% 0.0% 0.0% 5.9% 0.0% 15.4% 0.0% 14.3% 0.0% Not in it for the long term 0.0% 2.4% 25.0% 0.0% 8.8% 10.5% 7.7% 22.2% 7.1% 16.7% Its advice and strategies do not lend themselves to 10.0% 9.8% 12.5% 0.0% 8.8% 5.3% 7.7% 11.1% 28.6% 16.7% practical problem solving Not collaborating enough with civil society* 10.0% 9.8% 12.5% 12.5% 11.8% 36.8% 0.0% 0.0% 3.6% 33.3% Not enough public disclosure of its work 20.0% 17.1% 12.5% 25.0% 11.8% 2.6% 15.4% 22.2% 21.4% 0.0% Arrogant in its approach 10.0% 4.9% 0.0% 12.5% 8.8% 0.0% 7.7% 0.0% 0.0% 0.0% Inadequate World Bank Group’s staffing in Tunisia 0.0% 9.8% 12.5% 12.5% 2.9% 2.6% 7.7% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 4.9% 25.0% 0.0% 8.8% 5.3% 0.0% 0.0% 17.9% 16.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% Don’t know 20.0% 4.9% 0.0% 0.0% 8.8% 5.3% 7.7% 22.2% 0.0% 16.7% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Tunisia? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other To a fully sufficient degree 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 11.1% 0.0% 0.0% To a somewhat sufficient degree 20.0% 29.3% 12.5% 25.0% 17.6% 18.4% 23.1% 11.1% 21.4% 0.0% To a somewhat insufficient degree 30.0% 41.5% 62.5% 25.0% 26.5% 44.7% 30.8% 44.4% 50.0% 33.3% To a very insufficient degree 20.0% 14.6% 25.0% 37.5% 35.3% 28.9% 23.1% 11.1% 17.9% 66.7% Don't know 30.0% 14.6% 0.0% 12.5% 17.6% 7.9% 23.1% 22.2% 10.7% 0.0% 64 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Tunisia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF)* 10 4.40 2.68 29 6.93 2.19 6 6.50 2.07 6 6.33 1.21 25 5.48 2.40 28 5.50 2.05 10 6.10 1.66 5 8.00 2.12 19 6.11 2.26 3 5.33 4.04 Development Policy Financing (DPF) 10 4.50 2.84 27 6.26 2.25 3 6.33 1.53 7 6.00 1.16 24 5.25 1.73 28 5.46 1.92 12 5.75 1.36 7 7.57 2.07 21 6.10 1.76 3 5.33 4.04 Program-for-Results Financing (PforR) 8 3.75 2.61 25 6.60 2.16 3 5.67 3.79 7 5.43 1.51 21 5.43 2.36 26 5.15 1.69 8 5.38 1.51 6 7.33 2.66 15 5.40 2.10 2 6.50 4.95 Trust funds and grants* 8 3.50 1.51 24 5.38 2.08 2 4.50 0.71 4 6.25 1.50 20 5.20 2.24 26 5.00 2.23 10 5.90 1.97 7 7.14 1.86 19 6.42 1.95 3 3.67 0.58 MIGA Guarantees 6 3.83 2.23 10 5.30 1.49 1 4.00 . 3 6.00 1.00 13 5.23 2.32 18 5.61 2.12 5 4.00 1.58 2 8.00 0.00 11 4.82 1.72 3 3.67 1.16 IFC Investment Services* 8 3.50 2.45 17 6.12 2.18 1 7.00 . 4 5.75 0.96 18 5.44 2.04 20 5.30 1.84 9 5.00 1.73 4 6.75 1.50 17 5.53 1.66 3 3.00 2.00 IFC Advisory Services 8 4.38 2.00 17 6.12 2.09 2 4.00 4.24 4 6.50 1.73 17 5.76 2.08 18 5.44 2.12 8 5.50 1.93 5 7.60 1.82 18 5.56 1.69 3 2.67 1.53 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Beneficiaries 10.0% 22.5% 50.0% 12.5% 23.5% 15.8% 38.5% 11.1% 28.6% 33.3% Youth/university groups 30.0% 17.5% 37.5% 25.0% 23.5% 26.3% 7.7% 11.1% 28.6% 16.7% Private sector* 30.0% 25.0% 37.5% 37.5% 55.9% 23.7% 23.1% 33.3% 17.9% 66.7% Local government* 10.0% 45.0% 25.0% 37.5% 20.6% 15.8% 15.4% 33.3% 10.7% 0.0% Donor community 0.0% 5.0% 0.0% 12.5% 8.8% 0.0% 7.7% 11.1% 10.7% 0.0% NGOs/Community Based Organizations* 40.0% 27.5% 12.5% 50.0% 11.8% 68.4% 15.4% 33.3% 7.1% 50.0% Academia/think tanks/research institutes* 10.0% 17.5% 25.0% 0.0% 29.4% 28.9% 30.8% 33.3% 57.1% 16.7% Parliament* 50.0% 12.5% 12.5% 0.0% 8.8% 2.6% 7.7% 22.2% 7.1% 0.0% Foundations 20.0% 5.0% 0.0% 0.0% 2.9% 10.5% 7.7% 0.0% 7.1% 0.0% Media* 0.0% 10.0% 0.0% 12.5% 2.9% 0.0% 38.5% 0.0% 14.3% 16.7% Other 0.0% 2.5% 0.0% 0.0% 2.9% 2.6% 0.0% 0.0% 0.0% 0.0% Don’t know* 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 10 5.40 2.17 36 6.83 2.02 8 6.25 1.28 8 7.00 1.85 31 6.00 2.22 37 5.68 2.11 13 6.08 2.36 8 5.50 1.20 25 5.64 2.61 5 4.80 3.03 relevant role in development in Tunisia The World Bank Group’s work is aligned with what I consider the development priorities for 10 4.90 2.33 35 5.89 2.18 8 5.13 2.80 8 5.63 2.26 30 5.37 2.27 38 5.47 2.06 13 5.15 2.38 7 5.86 1.95 23 5.00 2.05 5 4.20 2.17 Tunisia 65 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 10 6.00 2.63 37 6.00 2.11 7 5.43 2.30 7 5.43 1.81 23 5.17 2.19 34 5.32 2.17 12 5.83 1.90 6 6.00 2.00 23 5.43 1.59 5 4.60 2.07 Flexibility (in terms of the institution’s products 9 4.11 1.83 38 5.87 2.16 7 5.14 2.55 7 4.43 2.07 26 5.35 2.24 36 5.25 1.99 12 5.42 2.23 7 6.86 2.27 21 5.24 1.95 4 5.25 2.06 and services) Flexibility (in terms of changing country 9 4.44 1.67 35 5.80 1.88 8 5.25 2.66 7 4.71 2.36 25 5.48 2.14 35 5.11 2.04 12 5.17 2.25 7 6.43 2.64 23 5.26 1.51 4 5.25 2.06 circumstances) Being inclusive 9 5.00 2.65 25 5.80 1.94 6 5.33 2.16 5 4.80 2.28 20 6.10 2.25 31 5.29 1.72 10 5.60 2.17 6 6.50 2.43 19 5.58 2.09 4 4.50 2.38 Openness (sharing data and other information) 10 6.50 2.72 37 6.46 1.94 7 5.43 2.37 5 4.80 1.48 26 5.65 2.17 35 5.80 2.19 12 5.17 2.25 8 6.75 1.75 22 6.41 2.18 4 4.00 1.41 Collaboration with the Government 10 6.70 1.83 35 7.23 1.99 8 6.88 2.17 8 7.12 1.81 26 6.58 2.02 33 6.55 2.05 12 6.42 1.68 7 6.86 1.57 24 6.42 2.17 5 5.00 2.83 The speed in which it gets things accomplished 8 6.00 2.14 34 6.56 2.12 8 5.13 1.89 7 4.00 1.92 25 5.08 1.89 34 5.74 1.60 10 6.20 1.69 6 5.83 1.84 22 5.09 1.72 5 4.60 2.07 on the ground* Helping to bring discipline/effective supervision to implementation of investment projects 10 6.80 2.15 37 6.62 2.14 6 6.67 2.07 7 5.29 2.43 28 6.14 2.19 34 6.03 1.99 9 5.11 1.27 7 6.71 1.38 23 5.70 1.77 4 4.75 2.22 Collaboration with civil society* 10 7.40 2.12 34 5.94 2.32 8 4.25 2.61 7 3.00 1.41 25 4.80 2.33 36 4.47 2.56 12 4.00 2.09 6 6.83 2.14 21 4.86 1.80 5 3.80 2.49 Staff accessibility 10 5.90 2.73 33 5.48 1.86 6 5.33 2.42 7 5.00 2.16 25 5.64 2.20 28 5.43 2.32 11 5.27 2.72 8 6.75 2.61 21 5.33 1.32 2 4.00 0.00 Collaboration with other donors and development partners* 7 7.00 2.58 27 6.07 1.96 7 4.14 1.95 7 3.86 1.68 23 5.00 1.88 28 5.25 2.07 11 6.36 2.11 7 6.57 2.44 19 5.68 1.86 3 2.67 0.58 Collaboration with the private sector* 9 6.56 2.51 31 5.94 1.88 7 4.43 2.23 7 3.71 1.38 27 4.44 2.34 31 5.16 2.13 12 4.83 1.95 8 6.25 2.71 16 5.00 1.86 5 3.80 2.49 Straightforwardness and honesty 8 6.00 2.88 32 7.06 2.20 8 5.50 2.33 6 6.67 2.81 23 5.78 2.59 37 5.95 2.44 11 5.91 2.55 8 6.38 2.26 20 5.10 1.83 4 4.00 2.16 Treating clients and stakeholders in Tunisia with respect 9 4.89 2.93 33 7.03 2.26 7 6.14 1.77 8 6.25 1.58 23 5.39 2.59 30 5.87 2.30 9 6.11 2.09 7 6.86 2.61 18 5.56 1.82 5 4.20 2.39 Being a long-term partner 9 7.78 1.92 32 7.53 2.11 7 7.00 1.00 8 6.50 2.07 24 6.08 2.34 29 6.03 2.43 12 6.67 2.19 8 7.38 1.85 19 6.47 2.12 5 4.60 3.21 *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other The World Bank Group does not provide the government with consistent support throughout 10.0% 2.4% 0.0% 0.0% 6.1% 7.9% 0.0% 0.0% 7.1% 16.7% the reform effort Political pressures and obstacles* 50.0% 65.9% 12.5% 50.0% 33.3% 39.5% 38.5% 77.8% 42.9% 66.7% Reforms are not well thought out in light of 10.0% 29.3% 37.5% 12.5% 30.3% 23.7% 38.5% 33.3% 21.4% 16.7% country challenges Poor coordination within the Government 0.0% 14.6% 25.0% 25.0% 15.2% 21.1% 15.4% 11.1% 28.6% 16.7% There is an inadequate level of private sector 10.0% 4.9% 0.0% 12.5% 12.1% 7.9% 15.4% 0.0% 10.7% 16.7% participation and support Poor donor coordination 0.0% 2.4% 25.0% 0.0% 9.1% 5.3% 0.0% 0.0% 3.6% 0.0% The World Bank Group is not sensitive enough to 30.0% 22.0% 12.5% 12.5% 27.3% 23.7% 30.8% 33.3% 10.7% 0.0% political/social realities on the ground Lack of/inadequate levels of capacity in 10.0% 4.9% 37.5% 37.5% 15.2% 10.5% 30.8% 0.0% 14.3% 33.3% Government There is not an adequate level of citizen/civil 30.0% 17.1% 25.0% 12.5% 18.2% 34.2% 7.7% 11.1% 14.3% 16.7% society participation Corruption 20.0% 12.2% 12.5% 37.5% 15.2% 23.7% 15.4% 33.3% 32.1% 0.0% Poor coordination within the World Bank Group 30.0% 14.6% 12.5% 0.0% 6.1% 2.6% 0.0% 0.0% 3.6% 16.7% Other 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups C. World Bank Group’s Effectiveness and Results In Tunisia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender 10 6.10 2.96 26 4.96 2.29 7 6.14 1.22 5 4.80 1.92 23 3.87 2.01 31 4.94 1.79 12 4.25 2.22 5 4.80 2.17 22 5.91 2.78 6 3.67 2.81 The impact of climate change 10 5.30 3.47 24 5.42 2.45 6 6.00 1.27 6 4.83 2.14 21 4.43 2.16 34 5.09 1.80 11 4.00 1.79 6 6.33 3.14 20 4.90 2.45 5 4.00 3.39 67 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (1-Not effective at all, 10- Very effective) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection* 9 4.11 2.47 21 5.62 2.06 5 4.80 2.59 5 5.60 0.89 15 3.53 1.73 30 3.97 2.14 11 4.64 2.06 4 7.75 1.71 18 5.33 1.68 5 3.80 1.92 Gender equity* 9 6.22 1.86 23 5.83 2.04 5 5.60 1.52 5 5.40 1.95 18 4.00 1.91 31 4.68 2.15 13 5.77 2.28 4 6.00 2.71 23 6.43 2.17 4 2.50 0.58 Private sector development* 9 5.11 1.83 30 6.00 1.76 6 4.17 2.32 6 4.83 2.04 23 4.35 2.19 32 5.00 1.65 13 5.69 1.97 6 6.83 2.14 19 5.74 2.08 6 4.67 2.25 Education 9 4.22 2.22 26 5.73 1.80 7 4.29 2.14 5 4.40 2.07 25 4.92 1.94 34 4.97 2.10 11 6.00 1.84 6 7.17 2.32 21 5.33 2.39 6 3.83 2.14 Public sector governance/reform* 9 6.00 2.78 32 6.06 1.83 8 5.25 1.98 6 6.33 2.07 22 4.23 2.11 32 5.44 2.20 13 5.69 1.84 8 8.00 1.60 21 5.14 1.80 6 4.00 2.10 Global/regional integration 9 6.11 2.98 23 5.87 1.84 7 5.43 2.15 5 4.20 1.92 20 4.90 1.97 29 5.45 2.10 10 5.90 2.69 6 7.00 2.10 18 5.56 2.57 6 3.17 1.94 Food security* 7 5.14 2.12 22 5.41 1.44 4 4.75 2.63 5 4.60 2.30 19 4.89 2.23 27 4.37 2.02 7 5.57 1.40 5 7.40 2.07 18 5.44 2.12 4 2.25 0.96 Urban development* 7 4.86 1.57 28 6.07 1.80 5 4.80 2.28 6 4.67 1.21 21 4.71 2.00 29 4.69 2.14 9 5.78 1.86 5 7.80 1.92 19 5.42 1.90 6 3.67 1.75 Energy* 7 4.43 1.90 21 6.24 2.00 5 5.00 2.74 6 4.83 1.33 22 5.45 2.22 29 4.79 2.29 10 5.50 1.90 6 7.50 2.07 18 5.00 2.11 5 3.60 1.52 Water and sanitation* 9 4.33 2.12 21 6.38 2.22 4 6.00 2.31 6 5.00 1.67 22 5.23 2.09 29 4.45 1.98 11 5.36 1.91 6 6.67 3.14 17 5.41 1.97 5 3.20 1.30 Pollution* 8 3.13 1.73 19 6.21 2.42 5 4.80 1.30 6 4.00 2.00 22 4.64 2.46 31 4.68 2.21 10 5.60 2.37 6 7.17 2.32 22 4.91 2.00 5 3.80 1.92 Job creation/employment 8 4.75 2.55 29 5.93 2.07 6 4.83 2.79 6 5.00 2.68 24 4.58 2.26 31 5.03 2.29 12 5.75 1.82 6 6.83 2.79 20 5.10 2.38 4 4.25 2.87 Health* 8 3.50 1.41 22 5.59 1.97 5 4.00 2.83 6 5.00 3.10 23 4.70 1.89 28 4.79 2.32 11 5.45 1.92 6 7.17 2.56 22 5.50 2.35 5 3.00 1.00 Financial markets* 6 6.17 2.32 22 6.32 2.21 3 4.33 3.06 5 5.20 2.39 20 4.70 1.87 28 5.32 2.13 11 6.00 1.73 6 7.83 2.23 20 5.60 1.88 4 3.25 0.96 Transport* 8 3.88 2.36 24 6.38 2.06 4 4.75 2.87 5 4.60 2.41 24 5.17 1.66 29 4.86 2.13 10 6.10 2.56 6 7.00 2.76 21 5.71 2.05 4 3.00 0.82 Agriculture and rural development* 9 3.78 2.22 28 6.36 1.93 7 5.14 3.02 7 5.14 2.27 23 5.04 1.80 29 5.24 2.20 9 5.11 1.90 6 6.83 2.64 19 5.89 2.00 5 3.60 1.52 Trade and exports* 9 4.33 2.18 24 6.42 2.10 4 4.50 2.38 6 4.67 2.66 22 4.77 1.93 28 5.32 2.09 11 6.09 2.07 6 7.17 2.40 18 5.28 1.99 4 3.75 1.71 Natural resource management 9 4.22 2.54 25 6.00 1.87 6 3.83 2.40 6 4.83 2.23 21 4.71 1.93 30 4.93 2.08 10 5.50 1.78 6 6.50 2.07 18 5.06 1.83 5 3.40 0.89 Climate change 8 4.13 2.80 18 5.06 2.01 4 5.00 2.71 6 4.83 2.64 21 4.67 2.15 30 4.77 2.10 8 5.75 2.19 6 7.33 2.34 18 4.56 2.01 5 5.00 2.92 Poverty reduction* 9 4.11 2.03 32 5.91 2.09 7 4.86 3.02 6 4.67 2.94 23 4.61 2.25 32 4.63 2.14 12 4.83 2.29 7 6.86 2.55 20 4.40 1.88 5 3.40 1.14 Anti corruption 9 5.11 2.93 28 5.14 2.01 7 4.71 2.43 6 4.50 3.27 23 3.83 2.06 29 4.62 2.38 13 4.15 2.12 7 6.43 2.30 19 4.89 2.05 5 2.80 1.10 Judiciary reform 8 4.75 3.01 24 5.38 1.93 5 5.80 1.30 6 3.33 1.75 21 4.29 1.90 28 4.32 2.31 10 5.10 1.73 5 5.40 2.19 19 4.84 2.36 5 3.20 1.30 Economic growth* 8 5.88 2.85 32 5.94 2.06 5 4.20 2.17 6 5.50 1.52 22 5.09 2.11 27 4.56 1.85 13 4.92 1.32 6 7.17 2.04 19 4.74 1.76 6 4.17 1.84 Disaster risk management 8 5.00 3.12 15 4.60 1.55 5 5.00 2.74 5 3.80 2.17 17 3.76 1.86 27 4.52 2.03 9 4.33 1.41 4 6.25 2.99 16 4.25 1.48 5 2.40 1.14 Equality of opportunity 9 5.56 2.56 25 5.84 1.89 4 5.50 1.92 6 4.83 2.86 20 4.60 2.09 30 4.77 2.34 13 5.46 1.56 5 6.60 3.44 18 5.06 1.98 4 3.00 0.82 Information and communications technology 8 4.75 2.92 20 5.90 2.17 5 6.00 1.87 6 5.00 2.45 21 5.81 1.75 29 5.62 2.03 11 5.36 2.16 7 7.29 1.98 20 5.95 2.44 5 5.00 2.74 *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 10 4.10 2.81 36 6.17 1.60 6 5.00 2.00 7 6.14 1.22 29 4.97 1.76 35 5.71 1.87 13 5.69 1.65 9 6.56 1.51 24 5.58 1.67 6 4.67 1.97 Tunisia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Tunisia? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 10 4.00 2.45 36 6.00 1.88 7 5.71 1.60 6 5.83 1.47 28 5.14 1.84 35 4.86 1.63 13 5.85 1.73 9 6.67 1.73 27 5.22 1.40 6 4.50 2.26 meet the needs of Tunisia* The World Bank Group meets Tunisia’s needs 9 4.22 2.99 35 6.34 1.94 6 5.17 2.32 6 5.00 2.37 28 5.64 2.26 34 5.32 1.75 13 5.46 1.71 8 6.38 1.85 24 5.42 2.64 6 3.67 2.42 for knowledge services *Significantly different between stakeholder groups How effectively does the World Bank Group help Tunisia to mobilize finance for development from private sector sources? (1- Not effectively at all, 10- Very effectively) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group help Tunisia to mobilize finance for development 9 4.00 2.78 30 6.17 1.88 7 5.14 2.34 6 4.33 1.63 27 5.07 1.90 32 5.22 1.81 11 5.00 1.84 9 6.22 1.79 21 5.62 1.72 5 3.20 1.30 from private sector sources?* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Weekly 10.0% 14.6% 0.0% 25.0% 6.3% 8.1% 33.3% 0.0% 0.0% 0.0% Monthly 10.0% 22.0% 0.0% 25.0% 15.6% 18.9% 16.7% 33.3% 25.0% 16.7% A few times a year 30.0% 41.5% 50.0% 37.5% 25.0% 37.8% 33.3% 22.2% 32.1% 0.0% Rarely 30.0% 14.6% 50.0% 0.0% 40.6% 29.7% 8.3% 22.2% 32.1% 66.7% Never 20.0% 7.3% 0.0% 12.5% 12.5% 5.4% 8.3% 22.2% 10.7% 16.7% 69 World Bank Group Country Opinion Survey 2018: Tunisia D. The World Bank Group’s Knowledge Work and Activities (continued) In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 9 4.11 2.85 34 6.79 1.63 7 7.29 1.38 7 6.14 2.04 26 6.35 2.19 35 5.86 2.38 9 6.44 1.88 7 5.86 2.67 21 6.29 2.15 4 5.25 2.87 Include appropriate level of stakeholder 10 4.10 2.38 31 6.39 1.76 6 7.33 1.63 7 6.14 1.95 26 5.62 2.32 33 5.48 2.22 10 5.90 1.66 7 6.43 2.15 22 6.32 1.86 4 5.00 2.45 involvement during preparation Lead to practical solutions 10 4.90 2.69 33 6.21 1.97 8 6.38 1.69 6 5.50 2.07 24 5.38 2.26 35 5.26 2.03 11 5.18 1.47 6 5.50 1.05 23 6.26 2.12 4 4.00 1.41 Are accessible (well written and easy to understand)* 10 4.40 2.59 35 6.86 1.97 8 6.25 1.49 6 4.83 1.17 26 5.15 2.40 35 5.37 2.28 12 6.33 2.57 7 7.14 1.57 23 6.70 2.20 4 4.50 2.65 Are source of relevant information on global good practices* 10 4.60 2.50 34 7.35 1.82 7 6.14 1.07 6 6.50 1.64 28 6.43 2.06 36 5.92 2.17 12 6.58 1.98 7 7.29 1.50 22 6.86 1.78 5 4.40 2.51 Are adequately disseminated* 10 3.90 2.13 35 6.51 2.23 6 7.17 2.56 6 4.83 0.98 27 5.00 2.45 36 4.97 2.21 12 6.33 2.67 7 6.43 2.07 23 6.96 2.01 4 3.25 1.26 Are translated enough into local language* 10 4.60 2.84 33 6.21 2.07 8 6.00 2.67 6 3.67 0.82 24 5.79 2.19 32 5.25 2.55 12 5.92 2.71 7 7.00 2.31 22 6.95 2.26 3 3.33 0.58 Are adaptable to Tunisia’s specific development challenges and country circumstances 10 4.00 2.11 32 6.44 1.81 8 6.25 2.12 6 6.33 1.63 25 5.76 2.44 35 5.83 2.49 12 5.25 1.96 7 5.86 1.95 22 6.36 2.13 5 5.60 2.79 *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 10 3.90 2.69 33 6.58 1.64 8 5.88 1.55 7 6.43 1.51 27 5.56 2.06 34 5.97 2.02 12 5.83 1.47 8 6.50 1.77 23 6.04 1.52 5 4.60 1.95 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 10 4.40 2.80 34 7.35 1.15 8 6.63 1.30 7 7.14 1.22 27 6.07 1.66 32 6.44 1.68 12 6.25 1.49 7 6.57 1.27 24 6.17 1.61 5 4.60 2.41 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2018: Tunisia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 9 4.89 1.90 29 5.90 2.13 7 5.57 2.70 6 5.67 1.97 19 5.58 1.92 30 4.60 1.89 10 5.70 1.77 4 5.75 1.71 19 5.00 2.69 4 4.75 2.75 The World Bank Group effectively monitors and 10 6.40 2.63 36 7.14 1.64 7 6.71 2.22 7 6.57 1.40 25 6.04 2.61 34 5.24 1.44 12 6.08 2.19 6 6.33 1.75 19 7.11 2.00 4 5.00 2.94 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are done in a timely fashion* 10 4.70 2.11 33 6.88 1.64 6 6.33 2.50 6 6.00 1.27 23 5.57 2.15 31 4.97 1.52 12 5.92 1.17 4 5.75 2.63 21 6.38 2.04 3 4.33 3.22 The World Bank Group’s “Safeguard Policy” 8 3.63 2.72 26 5.96 2.24 5 7.00 2.55 3 6.00 1.00 20 5.60 2.09 26 4.92 1.60 11 5.36 1.75 5 7.40 1.67 18 6.11 2.17 3 4.67 3.06 requirements are reasonable* The World Bank Group’s conditions on its lending are reasonable 9 4.78 2.91 36 5.92 2.44 6 6.67 2.42 7 5.57 1.40 24 5.12 2.27 32 5.00 1.80 12 4.75 2.14 4 5.75 2.06 21 5.38 2.25 3 3.33 1.53 The World Bank Group takes decisions quickly in Tunisia 8 5.38 2.13 34 6.18 1.71 5 5.60 1.82 6 5.50 1.38 23 5.26 2.05 32 4.72 1.97 10 5.60 2.12 4 5.00 2.94 18 5.56 1.76 4 4.25 2.87 Working with the World Bank Group increases 9 5.00 2.74 38 6.87 2.11 7 5.29 3.09 7 6.29 1.98 24 6.25 1.98 35 5.26 1.96 13 6.31 2.02 5 5.60 2.79 20 6.00 2.49 4 4.50 3.00 Tunisia’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 9 5.33 2.60 31 6.58 2.06 7 6.71 2.43 6 5.50 1.87 22 5.86 2.15 29 5.69 2.00 12 6.92 1.68 5 6.00 2.83 21 7.19 2.18 3 3.33 2.31 them *Significantly different between stakeholder groups E. Working with the World Bank Group on energy reform When considering the potential need in Tunisia for adjustments of energy prices to cover costs, which of the following do you think represents the greatest obstacle? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Lack of political will on the part of the government 30.0% 31.7% 12.5% 42.9% 37.5% 32.4% 30.8% 25.0% 40.7% 50.0% Opposition from citizens 30.0% 17.1% 12.5% 0.0% 15.6% 35.1% 23.1% 25.0% 7.4% 16.7% Opposition from private sector 20.0% 17.1% 0.0% 14.3% 6.3% 8.1% 0.0% 12.5% 7.4% 16.7% Opposition from the Workers’ Union 10.0% 29.3% 62.5% 28.6% 40.6% 24.3% 38.5% 25.0% 40.7% 16.7% Opposition from other stakeholders 10.0% 4.9% 12.5% 14.3% 0.0% 0.0% 7.7% 12.5% 3.7% 0.0% 71 World Bank Group Country Opinion Survey 2018: Tunisia E. Working with the World Bank Group on energy reform (continued) Which of the following do you think is the most convincing argument for opposition to possible tariff increases? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Lack of public understanding of the reasons for the 30.0% 36.6% 25.0% 28.6% 35.5% 32.4% 30.8% 37.5% 25.9% 33.3% increase in tariffs Lack of trust in the pricing policy of the 100.0% 46.3% 62.5% 57.1% 45.2% 48.6% 53.8% 37.5% 55.6% 33.3% government Frustration with the lack of disciplined bill-paying 30.0% 14.6% 12.5% 28.6% 6.5% 16.2% 15.4% 12.5% 25.9% 16.7% by other customers No clear connection between raising electricity prices and improved public spending on social 30.0% 34.1% 12.5% 28.6% 35.5% 40.5% 38.5% 37.5% 33.3% 33.3% issues Belief that there are still inefficiencies that require 0.0% 26.8% 50.0% 28.6% 29.0% 32.4% 15.4% 37.5% 18.5% 33.3% attention before tariffs are raised Other reason 0.0% 12.2% 0.0% 0.0% 3.2% 0.0% 7.7% 12.5% 0.0% 0.0% Which of the following are the most convincing arguments in favor of price adjustments? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other To save public funds for improving social welfare 40.0% 46.3% 62.5% 71.4% 48.4% 35.1% 53.8% 37.5% 48.1% 33.3% For the financial sustainability of the energy SOEs 20.0% 17.1% 25.0% 14.3% 16.1% 18.9% 15.4% 12.5% 11.1% 33.3% To help improve service delivery to customers 0.0% 24.4% 12.5% 14.3% 3.2% 13.5% 7.7% 0.0% 29.6% 16.7% To encourage energy efficiency among industrial 50.0% 9.8% 12.5% 28.6% 12.9% 27.0% 23.1% 0.0% 7.4% 16.7% and residential customers* To finance investments/upgrades to Tunisian 10.0% 19.5% 12.5% 0.0% 25.8% 13.5% 0.0% 12.5% 7.4% 50.0% energy infrastructure To finance investments in more renewable energy 10.0% 22.0% 50.0% 0.0% 35.5% 21.6% 15.4% 62.5% 25.9% 33.3% technologies To finance subsidies for poorer and vulnerable 60.0% 29.3% 25.0% 28.6% 16.1% 32.4% 46.2% 25.0% 33.3% 16.7% customers who cannot pay their bills Other 0.0% 4.9% 0.0% 14.3% 3.2% 0.0% 7.7% 12.5% 0.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2018: Tunisia E. Working with the World Bank Group on energy reform (continued) Which of the following are the most credible voices on energy reform in Tunisia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other President of the Government 10.0% 20.0% 37.5% 42.9% 29.0% 32.4% 15.4% 50.0% 11.1% 33.3% Parliament (ARP) 40.0% 17.5% 25.0% 28.6% 12.9% 21.6% 7.7% 25.0% 29.6% 33.3% Minister of Energy, Mining, and Renewables 30.0% 32.5% 50.0% 0.0% 25.8% 21.6% 15.4% 0.0% 29.6% 33.3% (MEMER) Minister of Finance (MF) 20.0% 7.5% 0.0% 14.3% 6.5% 8.1% 0.0% 12.5% 11.1% 16.7% Tunisian Company of Electricity and Gas (STEG) 10.0% 15.0% 12.5% 14.3% 9.7% 16.2% 0.0% 12.5% 14.8% 16.7% Tunisian Company of Refining Industries (STIR) 10.0% 0.0% 0.0% 0.0% 3.2% 0.0% 7.7% 12.5% 0.0% 0.0% Workers Union (UGTT) 40.0% 20.0% 37.5% 14.3% 25.8% 24.3% 23.1% 0.0% 22.2% 16.7% Industry and business association (UTICA) 20.0% 15.0% 0.0% 0.0% 16.1% 10.8% 0.0% 0.0% 0.0% 0.0% Consumer association (ODC) 10.0% 22.5% 12.5% 14.3% 19.4% 8.1% 38.5% 0.0% 22.2% 0.0% Journalists/news outlets* 10.0% 5.0% 0.0% 14.3% 16.1% 13.5% 53.8% 12.5% 25.9% 50.0% Other 0.0% 7.5% 0.0% 14.3% 9.7% 13.5% 15.4% 25.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the government communicates energy sector 9 3.56 1.94 37 3.76 1.69 8 4.13 1.73 6 3.00 1.90 27 3.85 1.94 35 3.83 2.44 12 3.67 2.54 7 2.43 1.90 27 3.96 2.01 6 3.67 2.25 decisions/reforms consistently and credibly to citizens? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2018: Tunisia F. The Future Role of the World Bank Group in Tunisia Which of the following SHOULD the World Bank Group do to make itself of greater value in Tunisia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Offer more innovative knowledge services 30.0% 7.5% 28.6% 14.3% 13.3% 5.4% 15.4% 25.0% 3.7% 33.3% Collaborate more effectively with Government 0.0% 27.5% 42.9% 57.1% 13.3% 13.5% 7.7% 25.0% 7.4% 16.7% clients* Work faster 20.0% 7.5% 0.0% 14.3% 10.0% 13.5% 7.7% 0.0% 11.1% 0.0% Reduce the complexity of obtaining World Bank 0.0% 2.5% 0.0% 0.0% 6.7% 10.8% 0.0% 12.5% 0.0% 0.0% Group financing Help to bring discipline/effective supervision to 20.0% 12.5% 14.3% 14.3% 10.0% 21.6% 15.4% 12.5% 22.2% 0.0% implementation of World Bank Group projects Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN 0.0% 12.5% 14.3% 14.3% 6.7% 0.0% 7.7% 0.0% 11.1% 16.7% agencies Offer more innovative financial products 0.0% 10.0% 0.0% 0.0% 16.7% 10.8% 15.4% 0.0% 14.8% 16.7% Ensure greater selectivity in its work 0.0% 7.5% 14.3% 14.3% 6.7% 5.4% 0.0% 25.0% 18.5% 16.7% Provide more adequate data/knowledge/statistics/figures on Tunisia’s 30.0% 12.5% 14.3% 0.0% 13.3% 8.1% 15.4% 25.0% 3.7% 0.0% economy Improve the competitiveness of its financing 10.0% 12.5% 14.3% 14.3% 13.3% 0.0% 23.1% 12.5% 3.7% 16.7% compared to markets Work more with civil society and beneficiary 20.0% 17.5% 28.6% 28.6% 16.7% 43.2% 7.7% 0.0% 25.9% 16.7% representatives Increase the level of capacity development in the 20.0% 25.0% 14.3% 0.0% 10.0% 13.5% 23.1% 12.5% 11.1% 16.7% country Leverage the private sector more 20.0% 20.0% 14.3% 0.0% 30.0% 13.5% 23.1% 25.0% 22.2% 16.7% Improve the quality of its experts as related to 0.0% 7.5% 0.0% 14.3% 3.3% 16.2% 0.0% 25.0% 29.6% 0.0% Tunisia’s specific challenges* Work more with private sector* 30.0% 10.0% 0.0% 0.0% 13.3% 2.7% 23.1% 0.0% 0.0% 16.7% Other 0.0% 0.0% 0.0% 14.3% 0.0% 8.1% 7.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2018: Tunisia F. The Future Role of the World Bank Group in Tunisia (continued) When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Tunisia? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Financial services 22.2% 17.5% 12.5% 28.6% 12.9% 10.5% 7.7% 50.0% 18.5% 16.7% Knowledge products 44.4% 15.0% 12.5% 28.6% 25.8% 13.2% 7.7% 25.0% 25.9% 16.7% Convening services 0.0% 10.0% 0.0% 14.3% 22.6% 7.9% 15.4% 0.0% 0.0% 0.0% None of the above 11.1% 5.0% 12.5% 0.0% 9.7% 5.3% 7.7% 0.0% 0.0% 0.0% The combination is appropriate for Tunisia 22.2% 45.0% 62.5% 14.3% 22.6% 55.3% 61.5% 12.5% 48.1% 50.0% Dont' know 0.0% 7.5% 0.0% 14.3% 6.5% 7.9% 0.0% 12.5% 7.4% 16.7% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Tunisia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Local radio 20.0% 12.5% 12.5% 14.3% 16.7% 18.9% 30.8% 0.0% 14.8% 66.7% International radio 0.0% 5.0% 12.5% 0.0% 10.0% 10.8% 7.7% 0.0% 7.4% 16.7% Social media 50.0% 30.0% 50.0% 42.9% 36.7% 40.5% 30.8% 25.0% 37.0% 16.7% International newspapers 10.0% 15.0% 0.0% 14.3% 13.3% 18.9% 0.0% 12.5% 18.5% 0.0% Local television 10.0% 12.5% 25.0% 14.3% 10.0% 13.5% 15.4% 12.5% 11.1% 0.0% Internet 60.0% 57.5% 37.5% 42.9% 33.3% 45.9% 46.2% 75.0% 44.4% 50.0% Periodicals 10.0% 17.5% 37.5% 14.3% 10.0% 5.4% 15.4% 25.0% 11.1% 0.0% International television 0.0% 15.0% 12.5% 14.3% 23.3% 18.9% 15.4% 12.5% 22.2% 33.3% Local newspapers 40.0% 12.5% 0.0% 28.6% 16.7% 8.1% 23.1% 12.5% 7.4% 0.0% Other 0.0% 7.5% 0.0% 14.3% 6.7% 8.1% 7.7% 12.5% 3.7% 0.0% 75 World Bank Group Country Opinion Survey 2018: Tunisia G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other World Bank Group’s publications and other written 30.0% 17.5% 0.0% 14.3% 10.0% 21.6% 8.3% 37.5% 33.3% 33.3% materials e-Newsletters 60.0% 40.0% 12.5% 71.4% 56.7% 56.8% 41.7% 37.5% 37.0% 33.3% World Bank Group’s 20.0% 45.0% 75.0% 28.6% 33.3% 40.5% 33.3% 37.5% 55.6% 16.7% seminars/workshops/conferences Mobile phones 20.0% 7.5% 0.0% 0.0% 13.3% 5.4% 0.0% 0.0% 7.4% 0.0% Direct contact with World Bank Group 20.0% 17.5% 37.5% 42.9% 33.3% 18.9% 41.7% 25.0% 14.8% 16.7% World Bank Group’s website 20.0% 27.5% 25.0% 0.0% 16.7% 24.3% 33.3% 50.0% 3.7% 50.0% Social media 30.0% 30.0% 37.5% 42.9% 23.3% 18.9% 16.7% 0.0% 25.9% 50.0% Other 0.0% 2.5% 0.0% 0.0% 0.0% 2.7% 16.7% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Yes 50.0% 35.9% 25.0% 42.9% 33.3% 43.2% 53.8% 50.0% 48.1% 16.7% No 50.0% 64.1% 75.0% 57.1% 66.7% 56.8% 46.2% 50.0% 51.9% 83.3% Do you have reliable access to the Internet? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Yes 90.0% 87.5% 87.5% 71.4% 86.7% 86.5% 75.0% 87.5% 96.3% 66.7% No 10.0% 12.5% 12.5% 28.6% 13.3% 13.5% 25.0% 12.5% 3.7% 33.3% Do you use/have you used the World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Yes 60.0% 76.9% 62.5% 71.4% 73.3% 62.2% 53.8% 62.5% 74.1% 33.3% No 40.0% 23.1% 37.5% 28.6% 26.7% 37.8% 46.2% 37.5% 25.9% 66.7% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Yes 30.0% 41.0% 25.0% 57.1% 53.3% 67.6% 38.5% 37.5% 44.4% 0.0% No 70.0% 59.0% 75.0% 42.9% 46.7% 32.4% 61.5% 62.5% 55.6% 100.0% 76 World Bank Group Country Opinion Survey 2018: Tunisia G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other High speed/WiFi 70.0% 72.5% 75.0% 71.4% 76.7% 67.6% 92.3% 62.5% 77.8% 83.3% Dial-up 30.0% 27.5% 25.0% 28.6% 23.3% 32.4% 7.7% 37.5% 22.2% 16.7% How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, Yo uTube, Flickr) for information/knowledge that you can use in your work? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Weekly 10.0% 17.5% 0.0% 50.0% 6.7% 13.5% 15.4% 14.3% 7.7% 0.0% Monthly 40.0% 30.0% 0.0% 33.3% 30.0% 29.7% 15.4% 28.6% 23.1% 16.7% A few times a year 20.0% 27.5% 62.5% 0.0% 23.3% 27.0% 38.5% 28.6% 15.4% 16.7% Rarely 30.0% 17.5% 37.5% 0.0% 26.7% 29.7% 7.7% 14.3% 38.5% 50.0% Never 0.0% 7.5% 0.0% 16.7% 13.3% 0.0% 23.1% 14.3% 15.4% 16.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 9 6.33 3.04 35 7.29 2.01 6 7.00 1.67 6 5.67 1.75 21 6.29 2.59 31 6.16 2.45 9 6.89 1.90 7 7.14 1.22 20 8.20 1.40 1 9.00 . I find the information on the World Bank Group’s websites useful. 10 5.80 2.78 34 7.62 1.62 6 7.33 1.63 6 6.33 1.51 23 7.09 2.02 33 6.91 1.91 10 7.20 1.81 7 7.57 1.62 20 8.25 1.29 1 7.00 . The World Bank Group’s social media channels are valuable sources of information about the 7 5.14 2.61 23 7.30 1.74 4 7.75 1.50 6 6.17 2.56 20 7.15 1.95 32 6.72 2.11 6 7.33 2.34 5 6.00 2.55 17 7.59 1.42 1 8.00 . institution H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Yes 30.0% 39.0% 25.0% 50.0% 25.0% 21.6% 23.1% 33.3% 7.4% 42.9% No 70.0% 61.0% 75.0% 50.0% 75.0% 78.4% 76.9% 66.7% 92.6% 57.1% 77 World Bank Group Country Opinion Survey 2018: Tunisia H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Tunisia? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other The World Bank (IBRD) 75.0% 77.3% 100.0% 100.0% 80.0% 50.0% 33.3% 75.0% 42.9% 75.0% The International Finance Corporation (IFC) 25.0% 9.1% 0.0% 0.0% 10.0% 20.0% 33.3% 25.0% 14.3% 25.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% (MIGA) Other 0.0% 13.6% 0.0% 0.0% 10.0% 30.0% 33.3% 0.0% 42.9% 0.0% Do your projects involve both the World Bank and the IFC? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Yes 50.0% 33.3% 0.0% 83.3% 38.5% 16.7% 40.0% 66.7% 22.2% 25.0% No 50.0% 66.7% 100.0% 16.7% 61.5% 83.3% 60.0% 33.3% 77.8% 75.0% If yes, what was your view of how the two institutions work together in Tunisia? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other The two institutions work well together 0.0% 30.0% 60.0% 40.0% 50.0% 0.0% 50.0% 100.0% 100.0% 0.0% The way the two institutions work together needs 66.7% 0.0% 0.0% 20.0% 0.0% 50.0% 0.0% 0.0% 0.0% 66.7% improvement The two institutions do not work well together 0.0% 0.0% 20.0% 40.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% Don’t know 33.3% 70.0% 20.0% 0.0% 50.0% 50.0% 25.0% 0.0% 0.0% 33.3% Which of the following describes most of your exposure to the World Bank Group in Tunisia? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Observer 20.0% 24.0% 40.0% 28.6% 47.1% 47.6% 62.5% 25.0% 88.9% 66.7% Use World Bank Group reports/data 20.0% 28.0% 20.0% 28.6% 35.3% 23.8% 50.0% 25.0% 44.4% 0.0% Engage in World Bank Group related/sponsored 20.0% 12.0% 20.0% 28.6% 29.4% 28.6% 25.0% 50.0% 0.0% 0.0% events/activities Collaborate as part of my professional duties* 40.0% 60.0% 20.0% 57.1% 41.2% 23.8% 0.0% 37.5% 11.1% 33.3% Use World Bank Group website for information, 20.0% 16.0% 40.0% 0.0% 11.8% 33.3% 37.5% 25.0% 0.0% 0.0% data, research, etc. *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2018: Tunisia H. Background Information (continued) Which best represents your geographic location? Employee of a Ministry/ Bilateral/ Private Sector/ Independent Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Other Tunis 54.5% 80.5% 62.5% 87.5% 84.8% 81.6% 84.6% 100.0% 67.9% 57.1% Coastal cities 18.2% 9.8% 25.0% 12.5% 9.1% 5.3% 15.4% 0.0% 21.4% 28.6% Rural/mountainous areas 27.3% 9.8% 12.5% 0.0% 0.0% 5.3% 0.0% 0.0% 7.1% 0.0% Other urban centers 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% Other 0.0% 0.0% 0.0% 0.0% 6.1% 7.9% 0.0% 0.0% 0.0% 14.3% 79 World Bank Group Country Opinion Survey 2018: Tunisia Appendix C: Responses to Indicator Questions by Geographic Location16  Tunis N=153  Outside Tunis N=43 B. Overall Attitudes toward the World Bank Group Tunis Outside Tunis N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Tunisia 132 5.53 2.28 40 5.42 2.19 (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) Tunis Outside Tunis N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Tunisia 140 5.99 2.11 39 5.97 2.41 The World Bank Group’s work is aligned with what I consider the development priorities for Tunisia 136 5.49 2.16 39 5.10 2.29 To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Tunis Outside Tunis N Mean SD N Mean SD Responsiveness to needs 126 5.66 2.01 37 5.24 2.22 Flexibility (in terms of the institution’s products and services) 127 5.43 2.22 39 5.23 1.81 Flexibility (in terms of changing country circumstances) 128 5.40 2.11 36 5.14 1.64 Being inclusive 107 5.57 2.11 27 5.63 1.86 Openness (sharing data and other information) 128 6.05 2.12 37 5.73 2.24 Collaboration with the Government 131 6.67 1.99 36 6.81 2.07 The speed in which it gets things accomplished on the ground 121 5.62 1.96 37 5.68 1.90 Helping to bring discipline/effective supervision to implementation of investment projects 125 6.28 1.96 39 5.67 2.19 Collaboration with civil society 125 5.18 2.39 38 4.50 2.57 Staff accessibility* 118 5.73 2.17 31 4.68 1.68 Collaboration with other donors and development partners 106 5.62 2.06 31 5.26 2.21 Collaboration with the private sector 120 5.26 2.19 31 4.90 2.15 Straightforwardness and honesty 124 6.11 2.41 32 5.69 2.43 Treating clients and stakeholders in Tunisia with respect 115 6.04 2.32 32 6.03 2.29 Being a long-term partner 122 6.68 2.21 30 6.63 2.48 *Significantly different between geographic locations 16 196 respondents provided information about their geographic location (question H10 in the questionnaire). 80 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results Tunis Outside Tunis N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 135 5.60 1.79 39 5.49 2.08 achieve development results in Tunisia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Tunisia? (1-Strongly disagree, 10-Strongly agree) Tunis Outside Tunis N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 136 5.51 1.83 39 4.82 1.79 needs of Tunisia* The World Bank Group meets Tunisia’s needs for knowledge services* 131 5.68 2.11 36 4.83 2.34 *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Tunis Outside Tunis N Mean SD N Mean SD Are adaptable to Tunisia’s specific development challenges 122 5.94 2.18 39 5.74 2.36 and country circumstances Tunis Outside Tunis N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 126 6.01 1.94 39 5.49 1.83 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 126 6.48 1.80 39 6.08 1.58 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Tunis Outside Tunis N Mean SD N Mean SD The World Bank Group takes decisions quickly in Tunisia 109 5.44 1.95 34 5.26 2.05 Where country systems are adequate, the World Bank 112 6.23 2.11 32 6.25 2.40 Group makes appropriate use of them 81 World Bank Group Country Opinion Survey 2018: Tunisia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group17 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 Tunisia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Tunisia?” Collaborating with the WBG N=52 Not collaborating with the WBG N=140 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Tunisia?* 51 6.47 2.27 139 4.76 2.12 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Tunisia.* 49 6.18 2.22 121 5.23 2.24 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Tunisia solve its most complicated 51 6.10 2.29 125 5.63 2.07 development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only 192 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 82 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Tunisia? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 9.6% 7.9% Water and sanitation 7.7% 4.3% Pollution 3.8% 2.9% Job creation/employment 32.7% 39.6% Health 3.8% 10.8% Financial markets* 13.5% 4.3% Social protection 3.8% 6.5% Gender equity 1.9% 2.2% Private sector development 21.2% 23.0% Education 21.2% 30.2% Public sector governance/reform 44.2% 32.4% Global/regional integration 7.7% 3.6% Food security 3.8% 2.9% Urban development 1.9% 5.0% Judiciary reform 5.8% 6.5% Economic growth* 34.6% 17.3% Disaster risk management 0.0% 2.9% Equality of opportunity 3.8% 5.8% Information and communications technology 1.9% 7.2% Transport 9.6% 5.8% Agriculture and rural development 21.2% 15.1% Trade and exports 5.8% 5.8% Natural resource management 5.8% 5.8% Climate change 3.8% 2.2% Poverty reduction 7.7% 13.7% Anti corruption 19.2% 18.7% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Tunisia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing (IPF)* 39 6.87 1.67 98 5.66 2.36 Development Policy Financing (DPF)* 38 6.47 1.56 100 5.57 2.12 Program-for-Results Financing (PforR)* 35 6.54 1.60 82 5.23 2.32 Trust funds and grants* 34 6.03 1.71 85 5.15 2.20 MIGA Guarantees* 17 6.00 1.32 51 4.75 1.98 IFC Investment Services* 30 6.00 1.72 67 5.10 2.09 IFC Advisory Services 30 6.20 1.86 66 5.32 2.14 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Tunisia* 50 7.08 1.82 127 5.67 2.15 The World Bank Group’s work is aligned with what I consider the development priorities for Tunisia* 49 6.20 1.99 124 5.04 2.16 *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 44 5.73 2.08 116 5.51 2.00 Flexibility (in terms of the institution’s products and services) 47 5.66 2.09 116 5.34 2.13 Flexibility (in terms of changing country circumstances) 45 5.76 2.17 117 5.20 1.96 Being inclusive 30 5.77 2.29 101 5.57 1.97 Openness (sharing data and other information) 44 5.95 2.05 118 6.05 2.16 Collaboration with the Government* 46 7.39 1.83 118 6.47 1.94 The speed in which it gets things accomplished on the ground 42 5.60 1.90 114 5.64 1.97 Helping to bring discipline/effective supervision to implementation of investment projects* 46 6.70 1.84 116 5.96 2.05 Collaboration with civil society 41 5.34 2.52 120 4.94 2.41 Staff accessibility 39 5.46 2.10 109 5.54 2.15 Collaboration with other donors and development partners 32 5.84 2.07 104 5.44 2.13 Collaboration with the private sector 37 5.41 2.02 113 5.09 2.27 Straightforwardness and honesty 40 6.52 2.52 113 5.88 2.33 Treating clients and stakeholders in Tunisia with respect* 40 7.05 1.96 105 5.60 2.36 Being a long-term partner* 41 7.39 2.17 109 6.39 2.24 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results In Tunisia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender 34 5.47 2.31 110 4.74 2.25 The impact of climate change 32 5.47 2.19 107 4.87 2.34 How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 27 5.37 2.17 95 4.47 2.12 Gender equity 27 5.44 2.19 107 5.30 2.24 Private sector development 39 5.79 2.07 110 5.09 1.96 Education 38 5.55 2.14 111 5.02 2.11 Public sector governance/reform 38 5.82 2.45 117 5.41 2.07 Global/regional integration 31 5.55 2.01 100 5.41 2.34 Food security 25 4.96 2.41 90 4.96 1.92 Urban development 34 5.41 2.09 99 5.21 2.02 Energy 30 5.10 2.68 97 5.31 2.00 Water and sanitation 31 5.39 2.46 97 5.16 2.11 Pollution 27 4.85 2.85 105 4.90 2.11 Job creation/employment 38 5.76 2.57 106 5.01 2.20 Health 31 5.06 2.46 103 4.94 2.15 Financial markets 29 5.52 1.99 95 5.55 2.19 Transport 34 5.59 2.56 99 5.30 2.12 Agriculture and rural development 34 5.62 2.32 105 5.29 2.09 Trade and exports 31 5.58 2.39 99 5.34 2.11 Natural resource management 34 5.21 2.28 100 5.00 2.00 Climate change 27 5.07 2.50 95 4.82 2.14 Poverty reduction* 40 5.60 2.16 111 4.68 2.25 Anti corruption 37 4.86 2.49 108 4.53 2.18 Judiciary reform 33 4.88 2.18 97 4.57 2.09 Economic growth* 39 6.08 2.02 104 4.89 1.93 Disaster risk management 21 3.71 1.85 89 4.47 2.01 Equality of opportunity 30 5.37 2.19 103 5.04 2.16 Information and communications technology 30 5.97 2.01 102 5.65 2.22 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Tunisia? 49 5.90 1.66 122 5.43 1.88 (1-To no degree at all, 10-To a very significant degree) 85 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Tunisia* 47 5.96 1.65 127 5.14 1.86 The World Bank Group meets Tunisia’s needs for knowledge services 46 6.07 2.02 120 5.37 2.22 (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group help Tunisia to mobilize finance for development from private sector 39 5.46 1.86 115 5.24 2.01 sources? (1-Not effectively at all, 10-Very effectively) D. The World Bank Group’s Knowledge Work and Activities In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 43 6.70 1.68 113 6.07 2.30 Include appropriate level of stakeholder involvement during preparation 44 5.95 1.88 109 5.88 2.21 Lead to practical solutions 45 5.62 1.99 112 5.71 2.05 Are accessible (well written and easy to understand) 46 5.93 2.04 118 5.97 2.38 Are source of relevant information on global good practices 45 6.82 1.74 119 6.37 2.13 Are adequately disseminated 43 6.07 2.20 120 5.63 2.45 Are translated enough into local language 43 5.70 2.17 111 5.92 2.49 Are adaptable to Tunisia’s specific development challenges and country circumstances 45 6.27 2.05 114 5.80 2.25 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 43 6.51 1.82 120 5.71 1.93 development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 45 6.84 1.36 117 6.22 1.88 (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2018: Tunisia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 40 5.77 2.02 95 5.14 2.12 The World Bank Group effectively monitors and evaluates the projects and programs it supports 47 6.81 1.94 111 6.14 2.08 The World Bank Group’s approvals and reviews are done in a timely fashion* 42 6.45 1.93 105 5.61 1.92 The World Bank Group’s “Safeguard Policy” requirements are reasonable 30 6.23 2.19 93 5.42 2.08 The World Bank Group’s conditions on its lending are reasonable* 44 6.18 2.22 108 4.96 2.14 The World Bank Group takes decisions quickly in Tunisia 42 5.60 1.95 100 5.35 1.96 Working with the World Bank Group increases Tunisia’s institutional capacity* 46 7.13 1.95 114 5.56 2.20 Where country systems are adequate, the World Bank Group makes appropriate use of them* 38 6.95 2.03 105 6.01 2.16 *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group on energy reform Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the government communicates energy sector decisions/reforms 43 3.74 1.85 128 3.74 2.10 consistently and credibly to citizens? (1- To no degree at all, 10- To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 41 7.05 2.10 103 6.84 2.24 I find the information on the World Bank Group’s websites useful. 41 7.61 1.73 108 7.15 1.87 The World Bank Group’s social media channels are valuable sources of information about the institution 32 7.44 1.90 88 6.74 2.03 87 World Bank Group Country Opinion Survey 2018: Tunisia Appendix E: Responses to Selected Questions by Year18 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. FY 2015 Number of comparable respondents = 194 FY 2018 Number of comparable respondents = 197 By weighting, the FY 2015 and FY 2018 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2015 FY 2018 Office of the President/Prime Minister/Minister 4% 4% Office of Parliamentarian 6% 6% Government Institutions 26% 26% Local Government 4% 4% Bilateral/Multilateral Agencies 5% 5% Civil Society 15% 15% Private Sector 18% 18% Academia 12% 12% Media 10% 10% A. General Issues facing Tunisia In general, would you say that Tunisia is headed in... ?* Percentage of Respondents FY 2015 FY 2018 The right direction 57.2% 34.5% The wrong direction 11.9% 35.5% Not sure 30.9% 29.9% *Significantly different between FY2015 and FY2018 B. Overall Attitudes toward the World Bank Group FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Tunisia?* 194 5.78 2.26 194 5.21 2.30 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2015 and FY2018 FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Tunisia 173 5.84 2.08 171 5.48 2.29 (1-Not effective at all, 10-Very effective) 18Only those questions that were asked in the FY 2015 and FY 2018 country opinion surveys, with similar response scales/options, are presented in this appendix. 88 World Bank Group Country Opinion Survey 2018: Tunisia B. Overall Attitudes toward the World Bank Group (continued) FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Tunisia solve its most complicated development 168 6.09 1.89 178 5.73 2.19 challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in Tunisia? (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 To a fully sufficient degree 3.1% 1.0% To a somewhat sufficient degree 25.8% 20.7% To a somewhat insufficient degree 39.2% 37.8% To a very insufficient degree 20.6% 25.9% Don’t know 11.3% 14.5% To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 182 6.23 2.02 179 6.06 2.20 development in Tunisia The World Bank Group’s work is aligned with what I consider the 175 5.54 2.09 175 5.40 2.19 development priorities for Tunisia To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs ' 152 5.76 2.04 163 5.59 2.05 Flexibility (in terms of the institution’s products and services) 150 5.13 2.00 166 5.39 2.13 Flexibility (in terms of changing country circumstances) 148 5.41 1.95 164 5.36 2.03 Being inclusive 132 5.92 2.09 133 5.59 2.07 Openness (sharing data and other information) 154 6.01 2.29 165 5.91 2.15 Collaboration with the Government* 165 7.22 1.69 167 6.71 1.98 The speed in which it gets things accomplished on the ground 140 5.63 1.87 156 5.65 1.94 Helping to bring discipline/effective supervision to implementation of investment projects " 163 6.10 2.03 Collaboration with civil society 146 5.45 2.12 162 4.99 2.45 Staff accessibility 153 5.64 2.56 151 5.50 2.15 Collaboration with other donors and development partners* 134 6.56 1.83 138 5.53 2.14 Collaboration with the private sector 129 5.56 2.28 153 5.13 2.20 Straightforwardness and honesty 154 6.34 2.25 154 6.06 2.41 Treating clients and stakeholders in Tunisia with respect* "' 163 6.64 2.14 148 6.02 2.32 Being a long-term partner* 155 7.48 2.07 153 6.70 2.24 *Significantly different between FY2015 and FY2018 ' In FY 2015, the category was “Responsiveness.” " Only FY 2018 questionnaire had this response option. "' In FY 2015, the category was “The World Bank Group treats clients and stakeholders in Tunisia with respect” with the 10-point scale “1-Strongly disagree, 10-Strongly agree.” 89 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (1-Not effective at all, 10-Very effective) FY 2015 FY 2018 N Mean SD N Mean SD Social protection 116 4.61 2.09 122 4.71 2.14 Gender equity 110 5.50 2.20 133 5.35 2.21 Private sector development 134 5.43 2.20 150 5.31 2.02 Education 131 5.15 2.07 148 5.21 2.10 Public sector governance/reform 151 5.54 2.22 157 5.54 2.15 Global/regional integration 114 5.53 1.97 132 5.44 2.29 Food security' 115 5.03 2.06 Urban development 124 5.33 2.03 134 5.27 2.00 Energy 113 5.39 2.09 128 5.33 2.15 Water and sanitation* 127 6.00 1.93 130 5.25 2.16 Pollution' 132 4.99 2.32 Job creation/employment 146 5.21 2.01 145 5.30 2.28 Health 113 5.35 2.19 135 5.02 2.22 Financial markets 117 5.15 1.90 123 5.60 2.14 Transport 121 5.22 2.37 133 5.40 2.25 Agriculture and rural development" 143 5.12 1.93 141 5.40 2.16 Trade and exports 117 5.52 2.14 131 5.44 2.18 Natural resource management* 101 4.33 2.03 135 5.09 2.04 Climate change 100 4.90 2.24 122 5.01 2.26 Poverty reduction 145 5.09 2.12 152 4.94 2.26 Anti corruption* 126 4.02 2.38 146 4.62 2.27 Judiciary reform ' 130 4.70 2.10 Economic growth 146 5.67 1.92 145 5.24 2.00 Disaster risk management' 110 4.32 2.01 Equality of opportunity 116 4.73 2.10 134 5.18 2.15 Information and communications technology 119 5.71 2.06 131 5.73 2.17 *Significantly different between FY2015 and FY2018 ' Only FY 2018 questionnaire had this response option. " In FY 2015, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2018 “Agriculture and rural development” category. FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 178 5.72 1.67 174 5.56 1.86 development results in Tunisia? (1-To no degree at all, 10-To a very significant degree) 90 World Bank Group Country Opinion Survey 2018: Tunisia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Tunisia? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 167 5.49 2.03 176 5.39 1.86 Tunisia The World Bank Group meets Tunisia’s needs for knowledge services 171 5.58 2.10 168 5.52 2.20 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2015 FY 2018 Weekly 17.4% 10.5% Monthly 23.6% 19.5% A few times a year 37.4% 33.2% Rarely 16.9% 27.4% Never 4.6% 9.5% *Significantly different between FY2015 and FY2018 In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2015 FY 2018 N Mean SD N Mean SD Are timely 165 6.46 2.01 157 6.20 2.18 Include appropriate level of stakeholder involvement during preparation 155 5.58 1.84 155 5.87 2.09 Lead to practical solutions 168 5.52 1.98 159 5.60 2.03 Are accessible (well written and easy to understand) 175 6.25 2.13 165 5.92 2.31 Are source of relevant information on global good practices* 175 6.96 2.12 167 6.42 2.09 Are adequately disseminated 169 5.55 2.36 165 5.69 2.41 Are translated enough into local language 158 5.32 2.55 156 5.77 2.42 Are adaptable to Tunisia’s specific development challenges and country circumstances 173 5.65 1.94 162 5.86 2.20 *Significantly different between FY2015 and FY2018 FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 173 6.24 1.78 167 5.87 1.92 results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 168 7.13 1.65 166 6.35 1.78 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2015 and FY2018 91 World Bank Group Country Opinion Survey 2018: Tunisia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 128 5.21 2.45 137 5.36 2.10 The World Bank Group effectively monitors and evaluates the 164 6.37 2.08 160 6.33 2.09 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 144 5.76 1.93 149 5.87 1.93 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 121 5.46 1.79 125 5.58 2.15 reasonable The World Bank Group’s conditions on its lending are reasonable 151 5.14 2.23 154 5.31 2.22 The World Bank Group takes decisions quickly in Tunisia 128 5.29 2.09 143 5.44 1.97 Working with the World Bank Group increases Tunisia’s institutional capacity 173 6.40 1.88 162 6.02 2.26 Where country systems are adequate, the World Bank Group makes appropriate use of them 129 6.31 2.09 145 6.21 2.18 F. The Future Role of the World Bank Group in Tunisia When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Tunisia?* (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 Financial services 21.5% 16.8% Knowledge products 28.2% 19.5% Convening services 12.8% 9.7% None of the above 2.6% 5.4% The combination is appropriate for Tunisia 30.3% 41.6% Don't know 4.6% 7.0% *Significantly different between FY2015 and FY2018 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2015 FY 2018 Yes 34.5% 40.8% No 65.5% 59.2% Do you have reliable access to the Internet?*' Percentage of Respondents FY 2015 FY 2018 Yes 94.8% 85.2% No 5.2% 14.8% *Significantly different between FY2015 and FY2018 ' In FY 2015, the question was “Do you have access to the Internet?” Do you use/have you used the World Bank Group website?* Percentage of Respondents FY 2015 FY 2018 Yes 82.0% 67.2% No 18.0% 32.8% *Significantly different between FY2015 and FY2018 92 World Bank Group Country Opinion Survey 2018: Tunisia G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites? Percentage of Respondents FY 2015 FY 2018 Yes 37.6% 45.1% No 62.4% 54.9% Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2015 FY 2018 High speed/WiFi 89.2% 75.0% Dial-up 10.8% 25.0% *Significantly different between FY2015 and FY2018 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 148 7.07 1.91 143 6.87 2.20 I find the information on the World Bank Group’s websites useful. 150 7.29 1.55 148 7.22 1.87 The World Bank Group’s social media channels are valuable sources of information about the institution 94 6.65 2.38 117 6.95 2.04 93 World Bank Group Country Opinion Survey 2018: Tunisia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following describes most of your exposure to the World Bank Group in Tunisia? Currently, do you professionally (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank Group’s 5.23 6.18 5.85 5.40 5.40 6.27 5.50 6.23 5.41 6.08 5.89 4.56 effectiveness in Tunisia. Overall the World Bank Group currently plays a relevant role in 5.67 7.08 6.78 5.07 5.77 6.73 5.96 6.33 5.40 7.16 6.17 5.53 development in Tunisia The World Bank Group’s work is aligned with what I consider the 5.04 6.20 6.07 4.91 5.21 6.47 5.46 5.96 5.23 6.16 5.69 5.05 development priorities for Tunisia Responsiveness to needs 5.51 5.73 5.59 5.45 5.24 6.22 5.37 6.05 5.47 5.64 5.82 4.24 Flexibility (in terms of the institution’s products and services) 5.34 5.66 5.64 5.21 5.00 6.42 5.41 5.57 5.44 5.47 5.61 4.72 Flexibility (in terms of changing country circumstances) 5.20 5.76 5.72 5.20 5.09 6.41 5.41 5.73 5.42 5.60 5.65 4.79 Being inclusive 5.57 5.77 5.79 5.32 5.13 6.67 5.51 5.68 5.38 6.00 5.80 4.63 Openness (sharing data and other information) 6.05 5.95 6.16 5.65 5.48 7.00 5.92 6.05 5.93 5.97 5.99 5.80 Collaboration with the Government 6.47 7.39 7.35 6.28 6.73 7.18 6.73 7.25 6.43 7.62 6.91 6.60 The speed in which it gets things accomplished on the ground 5.64 5.60 5.80 5.19 5.48 5.60 5.39 5.91 5.41 5.69 5.42 6.00 Helping to bring discipline/effective supervision to implementation 5.96 6.70 6.70 5.83 6.07 6.90 6.16 6.83 6.20 6.54 6.39 6.00 of investment projects Collaboration with civil society 4.94 5.34 5.30 4.59 4.56 6.00 5.00 4.95 4.90 5.16 5.18 4.33 Staff accessibility 5.54 5.46 5.57 4.66 5.19 5.17 5.20 5.14 4.84 5.74 5.18 5.20 Collaboration with other donors and development partners 5.44 5.84 5.98 4.80 5.24 5.95 5.34 5.72 5.14 6.00 5.50 5.14 Collaboration with the private sector 5.09 5.41 5.51 4.23 4.70 5.48 4.81 5.27 4.64 5.56 5.00 4.71 Straightforwardness and honesty 5.88 6.52 6.73 5.19 5.91 6.58 6.12 6.00 5.74 6.72 5.97 6.56 Treating clients and stakeholders in Tunisia with respect 5.60 7.05 7.24 5.03 6.08 6.80 6.15 6.75 5.66 7.50 6.23 6.53 Being a long-term partner 6.39 7.39 7.48 5.67 6.56 7.13 6.67 6.89 6.17 7.66 6.60 7.17 To what extent does the World Bank Group’s work help to 5.43 5.90 5.90 5.41 5.47 6.19 5.59 6.00 5.49 6.03 5.73 5.53 achieve development results in Tunisia? The World Bank Group’s financial instruments meet the needs of 5.14 5.96 5.84 4.91 5.26 5.79 5.37 5.57 5.11 6.00 5.48 5.16 Tunisia The World Bank Group meets Tunisia’s needs for knowledge 5.37 6.07 6.05 4.84 5.34 5.97 5.36 6.09 5.23 6.09 5.57 5.37 services The World Bank Group’s knowledge work and activities are adaptable to Tunisia’s specific development challenges and 5.80 6.27 6.04 5.92 5.74 6.55 5.99 6.00 5.90 6.14 6.24 4.94 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 5.71 6.51 6.26 5.70 5.80 6.58 5.96 6.19 5.74 6.49 6.12 5.60 development results in your country? Overall, how would you rate the technical quality of the World 6.22 6.84 6.76 6.29 6.38 7.04 6.50 6.74 6.33 6.92 6.67 6.00 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Tunisia 5.35 5.60 5.49 4.90 5.03 5.71 5.26 5.06 4.77 5.94 5.52 3.80 Where country systems are adequate, the World Bank Group 6.01 6.95 6.89 5.58 5.97 7.09 6.18 6.65 5.79 7.06 6.34 6.00 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 94 World Bank Group Country Opinion Survey 2018: Tunisia Appendix G: Tunisia FY18 COS Questionnaire World Bank Group Country Survey FY 2018 – Tunisia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Tunisia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Tunisia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Tunisia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 95 World Bank Group Country Opinion Survey 2018: Tunisia SECTION A: GENERAL ISSUES FACING TUNISIA A1. In general, would you say that Tunisia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Tunisia. Please identify which of the following you consider the most important development priorities in Tunisia. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Financial markets assistance) Gender equity (closing the gap between women 2 15 Transport (e.g., roads, bridges, transportation) and men, and boys and girls) Private sector development (e.g., private 3 16 Agriculture and rural development investment, business friendly investment climate) 4 Education 17 Trade and exports Public sector governance/reform (i.e., government Natural resource management (renewable/non- 5 effectiveness, public financial management, public 18 renewable) expenditure, fiscal system reform) 6 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 7 Food security 20 Poverty reduction 8 Urban development 21 Anti corruption 9 Energy 22 Judiciary reform 10 Water and sanitation 23 Economic growth 11 Pollution 24 Disaster risk management 12 Job creation/employment 25 Equality of opportunity (i.e., social inclusion) 13 Health 26 Information and communications technology 96 World Bank Group Country Opinion Survey 2018: Tunisia SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Tunisia? (Choose no more than THREE) 1 Economic growth 14 Pollution 2 Disaster risk management 15 Job creation/employment 3 Equality of opportunity (i.e., social inclusion) 16 Health 4 Information and communications technology 17 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 5 18 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 6 Agriculture and rural development 19 and men, and boys and girls) Private sector development (e.g., private 7 Trade and exports 20 investment, business friendly investment climate) 8 Climate change (e.g., mitigation, adaptation) 21 Education 9 Transport (e.g., roads, bridges, transportation) 22 Global/regional integration 10 Energy 23 Food security 11 Anti corruption 24 Urban development 12 Judiciary reform Natural resource management (renewable/non- 25 13 Water and sanitation renewable) A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Tunisia? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 97 World Bank Group Country Opinion Survey 2018: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Tunisia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Tunisia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Tunisia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Tunisia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Tunisia? (Choose no more than THREE) 1 Energy 14 Urban development 2 Water and sanitation 15 Judiciary reform 3 Pollution 16 Economic growth 4 Job creation/employment 17 Disaster risk management 5 Health 18 Equality of opportunity (i.e., social inclusion) 6 Financial markets 19 Information and communications technology Social protection (e.g., pensions, targeted social 7 20 Transport (e.g., roads, bridges, transportation) assistance) Gender equity (closing the gap between women 8 21 Agriculture and rural development and men, and boys and girls) Private sector development (e.g., private 9 22 Trade and exports investment, business friendly investment climate) Natural resource management (renewable/non- 10 Education 23 renewable) Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 24 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 12 Global/regional integration 25 Poverty reduction 13 Food security 26 Anti corruption 98 World Bank Group Country Opinion Survey 2018: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Tunisia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Tunisia? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Tunisia 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 World Bank Group’s processes too complex 10 Not exploring alternative policy options 11 Not sufficiently focused on results 12 Not in it for the long term 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 15 Not enough public disclosure of its work 16 Arrogant in its approach 17 Inadequate World Bank Group’s staffing in Tunisia 18 The credibility of its knowledge/data 19 Other (please specify): __________________________________________________ 20 Don’t know 99 World Bank Group Country Opinion Survey 2018: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Tunisia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Tunisia Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 MIGA Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Tunisia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Tunisia The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Tunisia 100 World Bank Group Country Opinion Survey 2018: Tunisia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Tunisia, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Tunisia with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 101 World Bank Group Country Opinion Survey 2018: Tunisia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In Tunisia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Tunisia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) Private sector development (e.g., private investment, 3 1 2 3 4 5 6 7 8 9 10  business friendly investment climate) 4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable/non- 18 1 2 3 4 5 6 7 8 9 10  renewable) 19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Poverty reduction 1 2 3 4 5 6 7 8 9 10  21 Anti corruption 1 2 3 4 5 6 7 8 9 10  22 Judiciary reform 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  102 World Bank Group Country Opinion Survey 2018: Tunisia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Tunisia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Tunisia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Tunisia The World Bank Group meets Tunisia’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C6. How effectively does the World Bank Group help Tunisia to mobilize finance for development from private sector sources? 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 103 World Bank Group Country Opinion Survey 2018: Tunisia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Tunisia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Tunisia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 104 World Bank Group Country Opinion Survey 2018: Tunisia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Tunisia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Tunisia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them 105 World Bank Group Country Opinion Survey 2018: Tunisia SECTION E: WORKING WITH THE WORLD BANK GROUP ON ENERGY REFORM E9. When considering the potential need in Tunisia for adjustments of energy prices to cover costs, which of the following do you think represents the greatest obstacle? (Select only ONE response) 1 Lack of political will on the part of the government 2 Opposition from citizens 3 Opposition from private sector 4 Opposition from the Workers’ Union 5 Opposition from other stakeholders (please specify): ________________________________________ E10. Which of the following do you think is the most convincing argument for opposition to possible tariff increases? (Choose no more than TWO) 1 Lack of public understanding of the reasons for the increase in tariffs 2 Lack of trust in the pricing policy of the government 3 Frustration with the lack of disciplined bill-paying by other customers (theft of electricity supply) No clear connection between raising electricity prices and improved public spending on social issues (e.g., 4 education, health) 5 Belief that there are still inefficiencies that require attention before tariffs are raised 6 Other reason (please specify): ________________________________________ E11. Which of the following are the most convincing arguments in favor of price adjustments? (Choose no more than TWO) 1 To save public funds for improving social welfare (health, education spending) For the financial sustainability of the energy SOEs (Tunisian Company of Electricity and Gas and Tunisian 2 Company of Refining Industries) 3 To help improve service delivery to customers 4 To encourage energy efficiency among industrial and residential customers 5 To finance investments/upgrades to Tunisian energy infrastructure 6 To finance investments in more renewable energy technologies 7 To finance subsidies for poorer and vulnerable customers who cannot pay their bills 8 Other (please specify): ________________________________________ 106 World Bank Group Country Opinion Survey 2018: Tunisia SECTION E: WORKING WITH THE WORLD BANK GROUP ON ENERGY REFORM E12. Which of the following are the most credible voices on energy reform in Tunisia? (Choose no more than TWO) 1 President of the Government 2 Parliament (ARP) 3 Minister of Energy, Mining, and Renewables (MEMER) 4 Minister of Finance (MF) 5 Tunisian Company of Electricity and Gas (STEG) 6 Tunisian Company of Refining Industries (STIR) 7 Workers Union (UGTT) 8 Industry and business association (UTICA) 9 Consumer association (ODC) 10 Journalists/news outlets 11 Other (please specify): ________________________________________ E13. To what extent do you believe that the government communicates energy sector decisions/ reforms consistently and credibly to citizens? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 107 World Bank Group Country Opinion Survey 2018: Tunisia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TUNISIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Tunisia? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Help to bring discipline/effective supervision to implementation of World Bank Group projects 6 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Tunisia’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Work more with civil society and beneficiary representatives 12 Increase the level of capacity development in the country 13 Leverage the private sector more (i.e., mobilize private sector development) 14 Improve the quality of its experts as related to Tunisia’s specific challenges 15 Work more with private sector 16 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Tunisia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Tunisia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Tunisia 6 Don’t know 108 World Bank Group Country Opinion Survey 2018: Tunisia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Tunisia? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 109 World Bank Group Country Opinion Survey 2018: Tunisia SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 110 World Bank Group Country Opinion Survey 2018: Tunisia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union/Worker Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Tunisia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 111 World Bank Group Country Opinion Survey 2018: Tunisia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Tunisia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Tunisia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 Tunis 2 Coastal cities 3 Rural/mountainous areas 4 Other urban centers 5 Other: ____________________________________________ Thank you for completing the survey! 112