96138 Togo The World Bank Country Survey FY14 Report of Findings April 2014 The World Bank Togo Country Survey 2014 Acknowledgements The Togo Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jessica Cameron, Svetlana Markova, and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Togo country team and the local fielding agency B.F. CONSEIL. In particular, PORG is grateful to Katrina Sharkey (Country Program Coordinator) and Sylvie Nenonene (Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Togo Country Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................4 III. Demographics of the Sample.......................................................6 IV. General Issues Facing Togo .......................................................12 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectors: Importance and Effectiveness ......................................26 VII. How the World Bank Group Operates .......................................32 VIII. The Future Role of the World Bank Group in Togo ....................40 IX. World Bank Group Knowledge and Instruments .......................46 X. Communication and Openness..................................................53 XI. Appendices ................................................................................60 2 The World Bank Togo Country Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Togo perceive the World Bank;  Obtain systematic feedback from stakeholders in Togo regarding:  Their views regarding the general environment in Togo;  Their overall attitudes toward the World Bank in Togo;  Overall impressions of the World Bank’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Togo; and  Perceptions of the World Bank’s future role in Togo.  Use data to help inform Togo country team’s strategy. 3 The World Bank Togo Country Survey 2014 II. Methodology In January and February, 2014, 1,129 stakeholders of the World Bank in Togo were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister, the office of a Parliamentarian; employee of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; the financial sector/private banks; civil society organizations (CSOs), NGOs, associations, or community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; youth organizations; the judiciary branch; and other organizations. A total of 608 stakeholders participated in the survey (54% response rate). Respondents completed questionnaires with a representative from the fielding agency. Respondents were asked about: general issues facing Togo; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the Bank’s future role in Togo; and the Bank’s communication and information sharing in Togo. In addition, every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Togo: Respondents were asked to indicate whether Togo is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would best achieve “shared prosperity� in Togo. B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, the Bank’s effectiveness in Togo, Bank staff preparedness to help Togo solve its development challenges, the effectiveness of the Bank’s activities, to what extent the Bank should provide capacity building support to various groups, the importance and effectiveness of the Bank’s current capacity building work, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses, the Bank’s most effective instruments, with which stakeholder groups the Bank should collaborate more, if the Bank should have more or less of a local presence in Togo, and to what they attributed slowed or failed reform efforts. 4 The World Bank Togo Country Survey 2014 II. Methodology (continued) C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Togo, the extent to which the Bank meets Togo’s needs for knowledge services and financial instruments, the extent to which the Bank helps strengthen existing country systems, the extent to which the Bank’s internal evaluation mechanisms hold it accountable for achieving results, and the importance of the Bank’s involvement and the Bank’s level of effectiveness across seventeen development areas. Respondents were also asked to indicate if Bank decisions regarding its Togo program were made primarily in country or at Headquarters. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work as well as rating the quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the Bank’s technical assistance/advisory work contributes to solving Togo’s development challenges, their level of agreement with a series of statements regarding working with the Bank, and the extent to which the Bank is adequately staffed in Togo. Respondents were also asked to indicate if the Bank operates with too much risk. F. The Future Role of the World Bank Group in Togo: Respondents were asked to indicate what the Bank should do to make itself of greater value in Togo, which of its services the Bank should offer more of in Togo, and which areas of development would benefit most from the Bank playing a leading role and which would benefit from other donors playing a leading role in Togo. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, their Internet access, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked to evaluate the Bank’s information accessibility and responsiveness to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank Group in Togo, with which of the WBG agencies they work, their exposure to the Bank in Togo, and their geographic location. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 589 respondents (64% response rate) who completed the country survey in FY ’11. Notations and/or charts are included when these comparisons were possible. 5 The World Bank Togo Country Survey 2014 III. Demographics of the Sample Current Position  For further analyses, the few respondents from the office of the President/Prime Minister were combined with those from the office of a Ministry; respondents from PMUs were combined with consultants working on WBG-supported projects; the few respondents from the financial sector/private banks were combined with those from the private sector; those from multilateral agencies were combined with those from bilateral agencies; and the few respondents from trade unions, youth organizations, and the judiciary branch were included in the “Other� category. 6 The World Bank Togo Country Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization  Comparisons of ratings for the WBG’s sector importance and effectiveness across respondents’ specializations can be found in the Appendix (see page 125). 7 The World Bank Togo Country Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents were from Lomé. Only significant geographic location differences in ratings of indicator questions will be discussed in the body of this report. All geographic locations comparisons can be found in the Appendix (see page 105). 8 The World Bank Togo Country Survey 2014 III. Demographics of the Sample (continued) Collaboration with the World Bank Group  Differences in responses to all questions, based on collaboration with the World Bank Group in Togo, can be found in the Appendix (see page 127). 9 The World Bank Togo Country Survey 2014 III. Demographics of the Sample (continued) Exposure to the World Bank Group  Differences in responses to the indicator questions, based on exposure to the World Bank Group in Togo, can be found in the Appendix (see page 127). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. 10 The World Bank Togo Country Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents’ familiarity with the World Bank Group in Togo in this country survey was significantly higher than that of respondents in the FY ’11 country survey (4.9).  Respondents from the office of a Parliamentarian had the highest levels of familiarity with the World Bank Group in Togo whereas respondents from bilateral or multilateral agencies and employees of ministries had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the World Bank Group had a strong significant correlation with perceptions of the World Bank Group’s overall effectiveness in Togo, a moderate correlation with perceptions of the World Bank Group’s ability to help achieve development results in Togo, and a small but significant correlation with the relevance of the Bank’s role in development in Togo. 11 The World Bank Togo Country Survey 2014 IV. General Issues Facing Togo Togo Heading in the Right Direction 12 The World Bank Togo Country Survey 2014 IV. General Issues Facing Togo (continued) Development Priority  Respondents in the FY ’11 country survey indicated that government effectiveness/ governance (40%) was the most important development priority for Togo. 13 The World Bank Togo Country Survey 2014 IV. General Issues Facing Togo (continued) Factors Contributing to Poverty Reduction  Respondents in the FY ’11 country survey indicated that increasing employment (32%) and government effectiveness/governance (26%) would contribute most to poverty reduction in Togo. 14 The World Bank Togo Country Survey 2014 IV. General Issues Facing Togo (continued) Factors Contributing to Economic Growth 15 The World Bank Togo Country Survey 2014 IV. General Issues Facing Togo (continued) Achieving “Shared Prosperity�  Respondents from bilateral or multilateral agencies considered consistent economic growth as the best way to achieve “shared prosperity� in Togo. 16 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. Focusing World Bank Group Resources  Respondents in the FY ’11 country survey indicated that it would be most productive for the Bank to focus most of its resources on government effectiveness/governance (22%), improving basic infrastructure (20%), increasing employment (18%), and agriculture development (18%) in Togo. 17 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents’ ratings for the World Bank Group’s effectiveness in this country survey were significantly higher than that of respondents in the FY ’11 country survey (6.6).  Consultants on WBG-supported projects/PMUs and respondents from CSOs/NGOs/ CBOs/Associations and the media gave the highest ratings for the World Bank Group’s effectiveness in Togo whereas respondents from bilateral or multilateral agencies gave significantly lower ratings. Respondents from CSOs/NGOs/CBOs/Associations gave the highest ratings for the extent to which the Bank’s work achieves development results in Togo whereas respondents from local government and academia gave significantly lower ratings.  Respondents from Outside Lomé gave significantly higher ratings for the World Bank Group’s effectiveness and significantly higher ratings for the extent to which the Bank’s work achieves development results in Togo compared to respondents from Lomé. 18 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents from the media gave the highest ratings for the extent to which the World Bank Group’s staff is well prepared to help Togo solve its most complicated development challenges whereas respondents from local government and academia gave significantly lower ratings.  Respondents from Outside Lomé gave significantly higher ratings for the extent to which the World Bank Group’s staff is well prepared to help Togo solve its most complicated development challenges compared to respondents from Lomé. 19 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions  Respondents from CSOs/NGOs/CBOs/Associations gave the highest ratings across all of the country survey indicator questions whereas respondents from academia gave significantly lower ratings. Responses for individual indicator questions by stakeholder groups can be found in the Appendix (see page 128). 20 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Respondents in the FY ’11 country survey indicated that the Bank’s greatest values to Togo were its investment lending (42%) and policy and economic advice (28%). 21 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  There were significant stakeholder group differences across all of these areas except “Mobilizing third party financial resources�. For the most part, consultants on WBG- supported projects/PMUs and respondents from CSOs/NGOs/CBOs/Associations tended to give the highest ratings for the Bank’s effectiveness across these areas whereas respondents from local government and bilateral or multilateral agencies tended to give significantly lower ratings. 22 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness 23 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Capacity Building  Respondents from CSOs/NGOs/CBOs/Associations and the media gave the highest ratings for the extent which Togo would benefit from WBG capacity building support to groups outside of government whereas respondents from bilateral or multilateral agencies gave significantly lower ratings.  Employees of ministries and respondents from the office of the President/Prime Minister/ Minister, the media, and other organizations gave the highest ratings for the extent which Togo would benefit from WBG capacity building support to the public sector, related to implementation of specific development projects on the ground, whereas respondents from local government gave significantly lower ratings.  Respondents from the private sector/financial sector/private banks gave the highest ratings for the extent which Togo would benefit from WBG capacity building support to the public sector, related to changing institutions, and to the private sector, related to institutional and policy change, whereas respondents from academia gave significantly lower ratings.  Respondents from the office of a Parliamentarian and the media gave the highest ratings for the extent which Togo would benefit from WBG capacity building support to the legislative branch whereas respondents from bilateral or multilateral agencies and academia gave significantly lower ratings. 24 The World Bank Togo Country Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Capacity Building (continued)  Respondents from the private sector/financial sector/private banks tended to give the highest ratings for the effectiveness of the WBG’s capacity building work across these areas whereas respondents from local government and the media tended to give significantly lower ratings.  Respondents from CSOs/NGOs/CBOs/Associations tended to give the highest ratings for the importance of the WBG’s involvement in these aspects of capacity building whereas respondents from bilateral or multilateral agencies tended to give significantly lower ratings. 25 The World Bank Togo Country Survey 2014 VI. Sectors: Importance and Effectiveness Importance of Specific Areas 26 The World Bank Togo Country Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  There were significant stakeholder group differences in ratings for most of these seventeen areas of development. Respondents from the private sector/financial sector/ private banks gave some of the highest ratings of importance whereas respondents from local government and academia tended to give significantly lower ratings. Those areas with significant stakeholder group differences were:  “Agriculture�;  “Finance and markets�;  “Health, nutrition, and population�;  “Transport and ICT�;  “Water�;  “Education�;  “Environment and natural resources�;  “Trade and competitiveness�;  “Poverty�;  “Urban, rural, and social development�;  “Climate change�; and  “Gender�. 27 The World Bank Togo Country Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  Respondents in this year’s country survey gave significantly higher importance ratings for the WBG being involved in “Poverty�, “Agriculture�, and “Education�, but significantly lower importance ratings for the WBG being involved in “Gender� compared to respondents from the FY ’11 country survey. 28 The World Bank Togo Country Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas 29 The World Bank Togo Country Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  There were significant stakeholder group differences in ratings for most of these seventeen areas of development. Respondents from the private sector/financial sector/ private banks and the media tended to give some of the highest ratings for the Bank’s effectiveness in these areas whereas respondents from local government, bilateral or multilateral agencies, and other organizations tended to give significantly lower ratings. Those areas with significant stakeholder group differences were:  “Education�;  “Health�;  “Agricultural development�;  “Infrastructure (roads, water & sanitation, electricity)�;  “Community development�;  “Social protection�;  “Trade�;  “Transport�;  “Private sector development and business climate�;  “Financial sector�;  “Disaster management and climate change�;  “Energy�;  “Extractive industries�;  “Public sector governance/reform�; and  “Job creation/employment�. 30 The World Bank Togo Country Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  For those areas of development that could be compared, respondents in this year’s country survey gave higher ratings for the WBG’s effectiveness across nearly all areas compared to respondents from the FY ’11 country survey. Those differences that reached statistical significance are noted in the chart. 31 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Togo  Respondents in this year’s country survey had significantly higher levels of agreement that the World Bank Group currently plays a relevant role in development in Togo and that the World Bank Group is aligned with their development priorities for Togo compared to respondents from the FY ’11 country survey (7.1 and 6.5, respectively).  Consultants on WBG-supported projects/PMUs and respondents from local government, bilateral or multilateral agencies, and CSOs/NGOs/CBOs/Associations had the highest levels of agreement that the World Bank Group currently plays a relevant role in development in Togo whereas respondents from academia had significantly lower levels of agreement.  Respondents from the private sector/financial sector/private banks and the media had the highest levels of agreement that the World Bank Group is aligned with their development priorities and that the Bank treats clients and stakeholders in Togo with respect whereas respondents from local government had significantly lower levels of agreement.  Respondents from Outside Lomé had significantly higher levels of agreement that the Bank currently plays a relevant role in development in Togo, that the Bank is aligned with their development priorities, that the Bank supports programs and strategies that are realistic for Togo, and that Bank treats clients and stakeholders in Togo with respect compared to respondents from Lomé. 32 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly higher levels of agreement that working with the Bank increases Togo’s institutional capacity compared to respondents from the FY ’11 country survey (7.1). In contrast, respondents in this year’s country survey had significantly lower levels of agreement that the Bank disburses funds promptly, that the Bank effectively monitors and evaluates the projects it supports, and that the Bank’s conditions on its lending are reasonable compared to respondents from the FY ’11 country survey (6.6, 8.2, and 7.6, respectively).  There were significant stakeholder group differences in their ratings across all of these areas, except that working with the Bank increases Togo’s institutional capacity. For the most part, respondents from the private sector/financial sector/private banks and CSOs/NGOs/CBOs/Associations tended to have the highest levels of agreement across these areas whereas respondents from bilateral or multilateral agencies and academia tended to have significantly lower levels of agreement. 33 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents in this country survey had statistically similar ratings for the Bank’s staff accessibility and straightforwardness compared to respondents from the FY ’11 survey.  There were significant stakeholder group differences across all of these aspects, except collaboration with the Government. For the most part, respondents from the private sector/financial sector/private banks and bilateral or multilateral agencies tended to give the highest ratings across these areas whereas respondents from the local government and academia tended to give significantly lower ratings.  Respondents from Outside Lomé gave higher ratings for these aspects of the Bank, significantly so for flexibility, inclusiveness, straightforwardness, collaboration, and the speed at which things get done compared to respondents from Lomé. However, respondents from Lomé gave significantly higher ratings for the Bank’s staff accessibility compared to respondents from Outside Lomé. 34 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates (continued) Strengthening Country Systems Where Decisions are Made  A plurality of respondents across most stakeholder groups indicated that decisions about the program in Togo are made at Headquarters (Washington, D.C.). A plurality of respondents from local government, however, indicated that they didn’t know where decisions about the program in Togo are made. 35 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates (continued) Internal Evaluation Mechanisms  Respondents from the private sector/financial sector/private banks and CSOs/NGOs/ CBOs/Associations gave the highest ratings for the extent to which the World Bank Group’s internal evaluation mechanisms hold it accountable for achieving results in Togo whereas respondents from bilateral or multilateral agencies gave significantly lower ratings. 36 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates (continued) Technical Assistance/Advisory Work  Respondents from CSOs/NGOs/CBOs/Associations and the media gave the highest ratings for the extent to which the World Bank Group’s technical assistance/advisory work contributes to implementation whereas respondents from academia gave significantly lower ratings.  Respondents from the private sector/financial sector/private banks and CSOs/NGOs/ CBOs/Associations gave the highest ratings for the extent to which the World Bank Group’s technical assistance/advisory work contributes to design whereas respondents from local government gave significantly lower ratings.  Respondents from the private sector/financial sector/private banks and CSOs/NGOs/ CBOs/Associations gave the highest ratings for the extent to which the World Bank Group’s technical assistance/advisory work contributes to conceptualization whereas consultants on WBG-supported projects/PMUs and respondents from bilateral or multilateral agencies gave significantly lower ratings.  Respondents from the private sector/financial sector/private banks, CSOs/NGOs/CBOs/ Associations, and the media gave the highest ratings for the extent to which the World Bank Group’s technical assistance/advisory work contributes to evaluation whereas respondents from local government gave significantly lower ratings. 37 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates (continued) Risk-Taking  A plurality of consultants on WBG-supported projects/PMUs and respondents from the office of a Parliamentarian, the media, and academia indicated that the World Bank Group does not take enough risk in Togo. A plurality of employees of ministries and respondents from the office of the President/Prime Minister/Minister, local government, bilateral or multilateral agencies, and CSOs/NGOs/CBOs/Associations indicated that they didn’t know and a plurality of respondents from the private sector/financial sector/ private banks and other organizations indicated that they preferred not to answer. 38 The World Bank Togo Country Survey 2014 VII. How the World Bank Group Operates (continued) Staffing in Togo  Respondents from CSOs/NGOs/CBOs/Associations gave the highest ratings for the extent to which the World Bank Group is adequately staffed in Togo whereas respondents from the media, bilateral or multilateral agencies, academia, and local government gave significantly lower ratings. 39 The World Bank Togo Country Survey 2014 VIII. The Future Role of the World Bank Group in Togo Making the World Bank Group of Greater Value  Respondents in the FY ’11 country survey indicated that the Bank should reduce the complexity of obtaining Bank financing (42%) and improve the quality of its experts as related to Togo’s specific challenges (24%) to make itself of greater value in Togo. 40 The World Bank Togo Country Survey 2014 VIII. The Future Role of the World Bank Group in Togo (continued) Focusing Services 41 The World Bank Togo Country Survey 2014 VIII. The Future Role of the World Bank Group in Togo (continued) The WBG Playing a Leading Role vs. Other Donors  Respondents indicated that Togo would benefit most from the World Bank Group playing a leading role in generating jobs, strengthening public financial management, and increasing access to basic services. On the other hand, respondents indicated that Togo would benefit most from other donors playing a leading role in increasing access to justice systems and stimulating dialogue to promote peace and stability.  Although respondents across stakeholder groups tended to agree on these areas, respondents from the private sector/financial sector/private banks indicated that Togo would benefit most from other donors playing a leading role in increasing cohesion and respondents from academia indicated that Togo would benefit most from other donors playing a leading role in improving livelihoods. 42 The World Bank Togo Country Survey 2014 VIII. The Future Role of the World Bank Group in Togo (continued) Local Presence in Togo  Although the majority of respondents across most stakeholder groups indicated that the Bank should have more of a local presence in Togo to be a more effective development partner, a plurality of respondents from bilateral or multilateral agencies indicated that the current level of local presence is adequate. 43 The World Bank Togo Country Survey 2014 VIII. The Future Role of the World Bank Group in Togo (continued) Collaborating with Stakeholders in Togo  Respondents from the FY ’11 country survey indicated that the World Bank should work more closely with NGOs and CBOs to ensure better development results in Togo (40% and 29%, respectively).  A plurality of respondents from most stakeholder groups indicated that the Bank should collaborate more with CBOs, local government, the private sector, NGOs, beneficiaries, and academia/research institutes/think tanks in Togo, except the majority of respondents from the office of a Parliamentarian who indicated that the Bank should collaborate more with Parliamaent and the majority of respondents from bilateral or multilateral agencies who indicated that the Bank should collaborate more with regional organizations. 44 The World Bank Togo Country Survey 2014 VIII. The Future Role of the World Bank Group in Togo (continued) Attributing Failed/Slow Reform Efforts  Although a plurality of respondents from most stakeholder groups indicated that they attribute failed or slow reform efforts to there not being an adequate level of citizen/civil society participation; however, consultants on WBG-supported projects/PMUs indicated that they attribute failed or slow reform efforts to the Government working inefficiently and respondents from bilateral or multilateral agencies who indicated that they attribute failed or slow reform efforts to the WBG working too slowly. 45 The World Bank Togo Country Survey 2014 IX. World Bank Group Knowledge and Instruments Frequency of Consulting World Bank Group Knowledge Work and Activities  Respondents from academia indicated the most frequent usage of WBG knowledge work and activities (40% indicated monthy usage) whereas employees of ministries and respondents from local government and other organizations indicated significantly less frequent usage (24%, 29%, and 49%, respectively, indicated never). 46 The World Bank Togo Country Survey 2014 IX. World Bank Group Knowledge and Instruments (continued) Meeting Togo’s Knowledge Needs (Indicator Question)  Respondents from CSOs/NGOs/CBOs/Associations had the highest levels of agreement that the World Bank Group meets Togo’s needs for knowledge services whereas respondents from local government had significantly lower levels of agreement.  Respondents from Outside Lomé had significantly higher levels of agreement that the World Bank Group meets Togo’s needs for knowledge services compared to respondents from Lomé. 47 The World Bank Togo Country Survey 2014 IX. World Bank Group Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this country survey gave significantly higher ratings for the Bank’s knowledge work and acivities being a source of relevant information on global good practices, but statistically similar ratings for being adaptable to Togo’s circumstances compared to respondents from the FY ’11 country survey.  There were significant stakeholder group differences in their ratings across all of these areas. For the most part, respondents from the private sector/financial sector/private banks and bilateral or multilateral agencies tended to give the highest ratings whereas respondents from local government and academia tended to give significantly lower ratings. 48 The World Bank Togo Country Survey 2014 IX. World Bank Group Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from the private sector/financial sector/private banks and CSOs/NGOs/ CBOs/Associations gave the highest ratings for the contribution of the World Bank Group’s knowledge work and activities whereas respondents from bilateral or multilateral agencies and academia gave significantly lower ratings.  Respondents from Outside Lomé gave significantly higher ratings for the contribution of the Bank’s knowledge work and activities compared to respondents from Lomé. 49 The World Bank Togo Country Survey 2014 IX. World Bank Group Knowledge and Instruments (continued) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question)  Respondents from CSOs/NGOs/CBOs/Associations gave the highest ratings for the technical quality of the World Bank Group’s knowledge work and activities whereas respondents from local government gave significantly lower ratings.  Respondents from Outside Lomé gave significantly higher ratings for the technical quality of the World Bank Group’s knowledge work and activities compared to respondents from Lomé. 50 The World Bank Togo Country Survey 2014 IX. World Bank Group Knowledge and Instruments (continued) Meeting Togo’s Needs for Financial Instruments (Indicator Question)  Respondents from CSOs/NGOs/CBOs/Associations had the highest levels of agreement that the World Bank Group’s financial instruments meet the needs of Togo whereas respondents from the office of the President/Prime Minister/Minister and academia had significantly lower levels of agreement.  Respondents from Outside Lomé had significantly higher levels of agreement that the World Bank Group’s financial instruments meet the needs of Togo compared to respondents from Lomé. 51 The World Bank Togo Country Survey 2014 IX. World Bank Group Knowledge and Instruments (continued) Most Effective Instruments  Respondents from the FY ’11 country survey indicated that the Bank’s investment lending was its most effective instrument in reducing poverty in Togo (63%). 52 The World Bank Togo Country Survey 2014 X. Communication and Openness Information Sources  Respondents in the FY ’11 country survey indicated that they got most of their information about economic and social development issues in Togo from state-owned national television (50%) and national newspapers (31%). 53 The World Bank Togo Country Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents in the FY ’11 country survey indicated that they preferred to get information from the World Bank Group from state-owned national television (32%), World Bank conferences/seminars (23%), or national newspapers (18%). 54 The World Bank Togo Country Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents from the media were significantly more likely to have been aware of the Bank’s Access to Information policy compared to respondents from other stakeholder groups.  Consultants on WBG-supported projects/PMUs and respondents from the office of the President/Prime Minister/Minister, the media, and academia were significantly more likely to have requested information from the Bank compared to respondents from other stakeholder groups. 55 The World Bank Togo Country Survey 2014 X. Communication and Openness (continued) Access to Information (continued)  Respondents from the media had the highest levels of agreement that they use the WBG’s data more often whereas employees of ministries and respondents from the private sector/ financial sector/private banks had significantly lower levels of agreement. Internet Access  Respondents in this year’s country survey indicated significantly greater access to the Internet compared to respondents from the FY ’11 country survey.  Respondents from CSOs/NGOs/CBOs/Associations and other organizations had significantly lower rates of Internet access compared to respondents from other stakeholder groups. 56 The World Bank Togo Country Survey 2014 X. Communication and Openness (continued) Website Usage  Respondents in this year’s survey indicated statistically similar rates of usage for the World Bank Group’s website compared to respondents from the FY ’11 country survey.  Employees of ministries and respondents from the private sector/financial sector/private banks, CSOs/NGOs/CBOs/Associations, and other organizations were significantly less likely to have used the World Bank Group’s website compared to respondents from other stakeholder groups.  Respondents in this year’s country survey had significantly higher rates of usage for the Bank’s main website compared to respondents from the FY ’11 survey.  Respondents from the office of a Parliamentarian and local government were significantly more likely to have utilized the Bank’s country website compared to other stakeholder groups whereas respondents from academia were significantly more likely to have utilized the Bank’s main website compared to other stakeholder groups. 57 The World Bank Togo Country Survey 2014 X. Communication and Openness (continued) Website/Social Media Evaluation  Respondents from the media had the highest levels of agreement that they find the information on the Bank’s websites useful and that they find the Bank’s websites easy to navigate whereas respondents from the private sector/financial sector/private banks had significantly lower levels of agreement. 58 The World Bank Togo Country Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents from the media had the highest levels of agreement that the Bank is responsive to their information requests whereas respondents from local government had significantly lower levels of agreement. 59 The World Bank Togo Country Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 61 B. Responses to All Questions by Stakeholder Groups ..................... 77 C. Responses to All Questions across Geographic Locations........... 102 D. Responses to All Questions across Collaborators ....................... 119 E. Responses to All Questions across Country Surveys ................... 137 F. Responses to Key Questions by Specializations/Sectors ............. 140 G. Indicator Questions as a Function of Exposure to the Bank ........ 152 H. Indicator Questions as a Function of Stakeholder Groups .......... 153 I. World Bank Group Country Survey 2014 Togo Questionnaire .......................................................... 154 TOGO 60 The World Bank Togo Country Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=608) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Togo Percentage of Respondents 1. In general would you say that Togo is headed in...? (N=502) The right direction 80.7% The wrong direction 4.2% Not sure 15.1% 2. Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Togo. (Choose no more than THREE) (Responses Combined; N=600) Public sector governance/reform 50.5% Agriculture, food security, rural development 39.0% Transport 30.5% Education 29.0% Job creation/employment 26.3% Poverty reduction 20.0% Private sector development 18.8% Health (including communicable/non-communicable diseases) 11.2% Water and sanitation 10.0% Local governance and institutions 9.7% Security/stabilization/reconstruction 8.5% Equality of opportunity 7.8% Social protection and labor 6.7% Environment, climate change, disaster management 6.0% Law and justice 5.3% Economic growth 5.2% Urban development 3.7% Energy and mining 3.5% Social cohesion 1.8% Gender equity 1.5% Global/regional integration 1.3% Information and communications technology 0.7% Natural resource management 0.5% Regional conflict and tensions 0.3% Financial markets 0.3% Regulatory framework 0.3% 61 The World Bank Togo Country Survey 2014 A. General Issues Facing Togo (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=607) Agriculture, food security, rural development 56.5% Job creation/employment 42.3% Public sector governance/reform 36.4% Private sector development 25.0% Education 23.1% Transport 19.4% Economic growth 18.9% Equality of opportunity 13.7% Water and sanitation 11.4% Local governance and institutions 11.2% Social protection and labor 8.1% Health (including communicable/non-communicable diseases) 7.6% Law and justice 4.4% Energy and mining 4.0% Security/stabilization/reconstruction 3.3% Natural resource management 2.5% Financial markets 2.3% Urban development 2.0% Gender equity 1.6% Information and communications technology 1.5% Environment, climate change, disaster management 1.5% Social cohesion 0.8% Global/regional integration 0.3% Regional conflict and tensions 0.0% Regulatory framework 0.0% 62 The World Bank Togo Country Survey 2014 A. General Issues Facing Togo (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth Percentage of Respondents in Togo? (Choose no more than THREE) (Responses Combined; N=607) Private sector development 59.3% Public sector governance/reform 51.9% Agriculture, food security, rural development 47.8% Transport 31.3% Energy and mining 20.9% Job creation/employment 20.9% Education 10.7% Information and communications technology 7.1% Local governance and institutions 5.6% Equality of opportunity 5.4% Global/regional integration 5.1% Water and sanitation 5.1% Law and justice 4.1% Natural resource management 3.8% Security/stabilization/reconstruction 3.1% Social cohesion 2.8% Financial markets 2.6% Urban development 2.0% Social protection and labor 1.5% Environment, climate change, disaster management 1.5% Gender equity 1.3% Regulatory framework 1.3% Health (including communicable/non-communicable diseases) 1.0% Regional conflict and tensions 0.0% 5. When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved Percentage of Respondents in Togo? (Choose no more than TWO) (Responses Combined; N=511) Education and training that better ensure job opportunity 32.3% Better employment opportunities for young people 28.6% Greater access to health and nutrition for citizens 23.7% Greater access to micro-finance for the poor 20.5% Better opportunity for the poor who live in rural areas 15.7% Greater equity of fiscal policy 14.7% Better entrepreneurial opportunities 13.9% Greater voice and participation for citizens to help ensure greater accountability 11.0% More reliable social safety net 10.0% Better quality public services 8.6% Consistent economic growth 8.2% A growing middle class 5.3% Better employment opportunities for women 3.5% Better opportunity for the poor who live in urban areas 2.7% Other 0.4% 63 The World Bank Togo Country Survey 2014 B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Togo? 580 3 6.49 2.38 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 500 91 6.92 2.18 effectiveness in Togo.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Togo solve its most 426 168 7.48 2.28 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Togo? (Choose no more than THREE) (Responses Combined; N=602) Agriculture 71.4% Education 38.5% Urban, rural, and social development 26.7% Health, nutrition, and population 25.2% Governance 24.1% Poverty 23.9% Jobs 21.6% Transport and ICT 15.8% Energy and extractives 9.3% Water 8.3% Social protection and labor 8.0% Trade and competitiveness 7.8% Macroeconomics and fiscal management 6.5% Environment and natural resources 6.1% Climate change 1.8% Gender 1.7% Finance and markets 0.3% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=560) nd activity do you believe is of greatest VALUE and which activity Greatest 2 Greatest is of second greatest value in Togo? Value Value Combined Providing financial resources 40.4% 15.2% 55.6% Strategy formulation 18.6% 28.6% 47.2% Supporting capacity development 14.6% 11.1% 25.7% Policy advice, studies, analyses 7.7% 8.2% 15.9% Providing technical assistance 1.1% 13.4% 14.5% Mobilizing third party financial resources 6.3% 6.1% 12.3% Convening/facilitating 3.4% 5.0% 8.4% Making data available 2.7% 4.3% 7.0% Donor coordination 2.9% 3.4% 6.3% Linkage to non-Bank expertise 1.4% 3.9% 5.4% Other 0.7% 0.4% 1.1% 64 The World Bank Togo Country Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively to the World Bank Groups’ activities below support Togo’s Effectiveness efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/facilitating 337 142 6.48 2.11 7. Making data available 370 103 7.14 2.27 8. Policy advice, studies, analyses 409 83 7.25 2.13 9. Providing financial resources 492 44 7.82 2.08 10. Providing technical assistance 424 68 7.38 2.04 11. Mobilizing third party financial resources 371 108 7.14 2.14 12. Donor coordination 374 112 6.97 2.32 13. Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 318 159 6.51 2.20 14. Strategy formulation (e.g., PRSP assistance) 461 53 8.18 1.93 The World Bank Group can provide capacity building support in a number Degree of ways in Togo. To what degree would Togo benefit, if capacity building were to support…? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Groups outside of government to help them more effectively engage 525 32 8.51 1.78 and participate in development efforts 16. The public sector, related to implementation of specific development 530 21 8.48 1.79 projects on the ground 17. The public sector, related to changing institutions (organizations or 460 51 7.81 2.05 sociopolitical conditions) 18. The private sector, related to institutional and policy change 447 58 8.04 2.03 19. The legislative branch, to help them more effectively debate and 488 53 8.50 1.96 consider development programs How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Togo? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not effective at all, 10-Very effective) N DK Mean SD 20. Project implementation (or other organizational strengthening) 452 136 7.95 1.78 21. Citizen engagement (incorporating citizens' voices into development) 327 204 6.99 2.49 22. Policy design (for clarity and better incentives to achieve development 373 171 7.65 2.09 goals) When thinking about how to improve capacity building in Togo to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not important at all, 10-Very important) N DK Mean SD 23. Project implementation (or other organizational strengthening) 488 81 8.72 1.59 24. Citizen engagement (incorporating citizens' voices into development) 442 105 8.73 1.70 25. Policy design (for clarity and better incentives to achieve development 423 118 8.75 1.70 goals) 65 The World Bank Togo Country Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 26. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Togo? (Choose no more than TWO) (Responses Combined; N=606) World Bank Group’s processes too complex 24.9% Too influenced by developed countries 20.3% Not adequately sensitive to political/social realities in Togo 20.0% Not willing to honestly criticize policies and reform efforts in the country 17.8% Not collaborating enough with non-state actors 17.8% Too bureaucratic in its operational policies and procedures 11.1% Don’t know 10.2% Imposing technocratic solutions without regard to political realities 9.7% Not enough public disclosure of its work 9.6% World Bank Group’s processes too slow 8.4% Inadequate number of World Bank Group staff members located in the country 6.9% Not aligned with country priorities 6.1% Arrogant in its approach 4.6% Staff too inaccessible 4.3% Its advice and strategies do not lend themselves to practical problem solving 3.3% Not focused enough on issues that are unique to post-conflict countries 2.6% Not exploring alternative policy options 2.5% Not aligned with other donors’ work 1.2% Not client focused 1.0% The credibility of its knowledge/data 0.7% Other 0.7% 27. Which of the World Bank Group’s instruments do you believe are the Percentage of Respondents MOST effective in reducing poverty in Togo? (Choose no more than TWO) (Responses Combined; N=605) Investment lending 70.4% Capacity development (state and semi-state institutions) 36.4% Sector-wide approaches 23.6% Policy based lending/budget support to the Government 22.6% Technical assistance 12.7% Emergency Recovery lending 11.9% Knowledge products/services 5.6% Trust Fund management 3.8% Co-financing arrangements 2.6% Don’t know 2.6% Other 1.5% 66 The World Bank Togo Country Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 28. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development Percentage of Respondents results there? (Choose no more than TWO) (Responses Combined; N=607) Community-Based Organizations (CBOs) 32.8% Local Government 30.5% Private Sector 28.3% NGOs 25.0% Beneficiaries 20.8% Academia/Think Tanks/Research Institutes 19.6% Regional Organizations (e.g., WAEMU, ECOWAS, African Union) 11.9% Donor Community 8.1% Media 6.0% Parliament 5.4% UN Agencies 3.5% Other 1.5% Faith-Based Organizations 1.3% Emerging Donors 1.3% Don’t know 0.8% Foundations 0.0% UN and Regional Peace Keeping Forces 0.0% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 29. Overall the World Bank Group currently plays a relevant role in 549 32 8.17 2.02 development in Togo* 30. The World Bank Group’s work is aligned with what I consider the 490 67 7.35 2.26 development priorities for Togo* 31. The World Bank Group supports programs and strategies that are 484 77 7.67 2.26 realistic for Togo 32. The World Bank Group treats clients and stakeholders in Togo with 405 150 7.19 2.34 respect 67 The World Bank Togo Country Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 33. Responsiveness* 317 215 6.18 2.09 34. Flexibility (in terms of the World Bank Group’s products and services) * 346 179 6.05 2.15 35. Flexibility (in terms of changing country circumstances)* 355 177 6.14 2.11 36. Being inclusive* 329 195 6.76 2.31 37. Openness* 428 107 7.46 2.13 38. Staff accessibility* 378 151 5.87 2.56 39. Straightforwardness and honesty* 372 155 7.30 2.23 40. Ease of access to the people at the World Bank Group who are making 349 186 5.96 2.63 decisions important to my work 41. Collaboration with groups outside of the Government* 413 120 6.62 2.57 42. Collaboration with the Government* 479 73 8.42 1.75 43. Collaboration with other development partners* 344 182 7.90 1.84 44. The speed in which it gets things accomplished on the ground* 426 111 7.34 2.09 45. Being a long-term partner 420 122 8.50 1.60 46. To be a more effective development partner in Togo, do you believe that Percentage of Respondents the World Bank Group should have…? (N=565) More local presence 73.6% The current level of local presence is adequate 14.7% Less local presence 2.8% Don't know 8.8% 47. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=585) There is not an adequate level of citizen/civil society participation 51.3% The World Bank Group does not do adequate follow through/follow-up 32.8% The World Bank Group is not sensitive enough to political/social realities on the 32.6% ground Reforms are not well thought out in light of country challenges 31.5% Political pressures and obstacles 29.9% Lack of/inadequate levels of capacity in Government 23.9% Inadequate funding 23.6% The Government works inefficiently 18.5% The World Bank Group works too slowly 13.8% Ongoing conflict and instability 9.2% Poor donor coordination 3.6% Other 2.9% 68 The World Bank Togo Country Survey 2014 C. World Bank Group Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) N DK Mean SD 1. Agriculture 573 7 9.20 1.43 2. Energy and extractives 470 46 7.99 2.07 3. Finance and markets 417 80 7.54 1.91 4. Health, nutrition, and population 510 13 8.80 1.52 5. Transport and ICT 468 34 8.28 1.48 6. Water 505 19 8.70 1.62 7. Education 539 9 9.09 1.29 8. Environment and natural resources 464 31 7.86 1.84 9. Governance 513 21 8.60 1.87 10. Trade and competitiveness 443 61 7.44 1.99 11. Macroeconomics and fiscal management 444 54 8.09 1.79 12. Poverty 500 26 9.24 1.32 13. Social protection and labor 460 38 8.10 1.63 14. Urban, rural, and social development 489 25 8.58 1.45 15. Climate change 463 50 7.54 1.94 16. Gender 470 48 6.94 1.99 17. Jobs 504 34 8.83 1.57 2. How EFFECTIVE do you believe the World Bank Group is in terms of Effectiveness the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Education 416 155 7.31 2.13 2. Health 365 192 7.20 1.96 3. Agricultural development 440 113 7.25 2.02 4. Infrastructure (roads, water & sanitation, electricity) 421 130 7.05 2.01 5. Community development 368 187 6.97 2.32 6. Social protection 284 256 5.62 2.40 7. Trade 265 249 6.10 2.21 8. Transport 375 148 7.26 2.05 9. Telecommunications 246 289 6.21 1.85 10. Private sector development and business climate 319 222 6.68 2.10 11. Financial sector 288 250 7.04 2.00 12. Disaster management and climate change 298 234 6.78 2.12 13. Energy 292 242 6.08 2.11 14. Extractive industries 282 258 6.28 2.47 15. Public sector governance/reform 396 156 6.85 2.52 16. Job creation/employment 371 175 6.35 2.38 17. Global/regional integration 256 286 6.77 2.06 69 The World Bank Togo Country Survey 2014 C. World Bank Group Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Togo? (N=589) At the Headquarters (in Washington D.C.) 63.8% In the country 11.4% Don't know 24.8% Achieving Development Results N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Togo?* 493 101 7.32 1.97 (1-To no degree at all, 10-To a very significant degree) Strengthening Country Systems N DK Mean SD 5. To what extent does the World Bank Group help to build/strengthen existing country systems in Togo? 468 122 7.51 2.03 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments (i.e., investment lending, 454 136 7.05 2.29 Development Policy Loan, Trust Funds, etc.) meet the needs of Togo* 7. The World Bank Group meets Togo’s needs for knowledge services 402 179 6.31 2.23 (e.g., research, analysis, data, technical assistance)* Internal Evaluation Mechanisms N DK Mean SD 8. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving 304 280 7.02 2.56 results in Togo? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work Percentage of Respondents and activities in the work you do? (N=365) Weekly 2.7% Monthly 14.7% A few times a year 34.1% Rarely 32.8% Never 15.7% 70 The World Bank Togo Country Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Togo, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 423 131 7.78 2.18 3. Include appropriate level of stakeholder involvement during 344 203 6.95 2.21 preparation 4. Are relevant to Togo's development priorities 410 151 7.71 1.98 5. Lead to practical solutions 402 143 7.22 2.15 6. Are accessible (well written and easy to understand) 413 142 6.56 2.29 7. Are source of relevant information on global good practices 423 133 7.80 1.83 8. Enhance your knowledge and/or skills 425 119 7.77 2.08 9. Are adequately disseminated 389 160 6.08 2.49 10. Are translated enough into local language 355 194 3.33 2.62 11. Are adaptable to Togo’s specific development challenges and country 397 161 7.16 2.18 circumstances Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 456 140 7.96 1.90 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 451 147 7.75 1.95 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Degree Group’s technical assistance/advisory work contribute to solving Togo’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 450 115 7.78 2.00 2. Design (appraising and planning the solutions) 483 90 7.88 2.00 3. Implementation (executing, carrying out, monitoring, and making 501 73 7.80 1.99 appropriate adjustments) 4. Evaluation (assessing the impact and results) 475 98 7.83 2.07 71 The World Bank Togo Country Survey 2014 E. Working with the World Bank Group (continued) Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 420 145 4.90 2.68 6. The World Bank Group effectively monitors and evaluates the projects 518 67 7.71 2.29 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 399 168 6.20 2.51 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 286 273 6.76 2.38 reasonable 9. The World Bank Group’s conditions on its lending are reasonable 280 280 6.34 2.57 10. The World Bank Group takes decisions quickly in Togo 343 205 5.34 2.55 11. Working with the World Bank Group increases Togo’s institutional 495 76 7.76 2.01 capacity 12. The World Bank Group ensures consistency and continuity through staff 286 269 7.63 2.29 changes 13. Where country systems are adequate, the World Bank Group makes 327 238 7.97 2.09 appropriate use of them 14. The World Bank Group provides effective implementation support 459 117 7.44 2.32 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Togo? (N=595) The World Bank Group takes too much risk in Togo 2.2% The World Bank Group does not take enough risk in Togo 26.1% The World Bank Group’s approach to risk is appropriate 19.2% Don't know 37.5% Prefer not to answer 15.1% Adequately Staffed N DK Mean SD 16. To what extent do you believe the World Bank Group is adequately 261 338 5.60 2.30 staffed in Togo? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Togo 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Togo? (Choose no more than TWO) (Responses Combined; N=593) Reach out more to groups outside of Government 50.3% Reduce the complexity of obtaining World Bank Group financing 28.3% Collaborate more effectively with Government clients 27.2% Increase the level of capacity development in the country 25.0% Provide more adequate data/knowledge/statistics/figures on Togo’s economy 18.5% Offer more innovative financial products 14.3% Improve the competitiveness of its financing compared to markets 6.6% Improve the quality of its experts as related to Togo’s specific challenges 6.4% Offer more innovative knowledge services 6.2% Work faster 5.7% Ensure greater selectivity in its work 3.4% Increase the level of World Bank Group staffing in Togo’s office 3.4% Other 0.7% 72 The World Bank Togo Country Survey 2014 F. The Future Role of the World Bank Group in Togo (continued) 2. When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Togo? (N=589) The combination is appropriate for Togo 64.2% Financial services 15.8% Knowledge products 9.7% Don't know 5.4% Convening services 4.4% None of the above .5% Which THREE areas below would benefit most from the WBG Which THREE areas below playing a leading role among would benefit most from 3. Please answer the following questions. international partners in Togo? other donors in Togo? (Choose no more than THREE for each column) (Responses Combined; N=207) (Responses Combined; N=207) Generating jobs 58.9% 25.9% Strengthening public financial management 58.4% 28.7% Increasing access to basic services 56.7% 28.0% Building capacity of state institutions 30.3% 24.1% Building social safety nets 25.5% 28.9% Stimulating dialogue to promote peace and 17.6% 34.5% stability Improving livelihoods 16.8% 20.4% Increasing access to justice systems 15.1% 46.0% Increasing cohesion 6.6% 18.8% Strengthening security mechanisms 3.4% 10.0% Strengthening conflict resolution mechanisms 2.4% 16.0% Reducing violence 1.2% 4.9% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Togo? (Choose no more than TWO) (Responses Combined; N=593) Internet 45.7% Local newspapers 36.6% Local television 35.9% Local radio 24.1% International radio 17.0% International television 13.8% International newspapers 8.4% Periodicals 5.1% Mobile phones 3.0% Other 2.9% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 1.0% Blogs 0.5% Instant messaging 0.3% 73 The World Bank Togo Country Survey 2014 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=602) World Bank Group’s seminars/workshops/conferences 47.0% World Bank Group’s publications and other written materials 30.9% Emails 30.6% e-Newsletters 30.2% World Bank Group’s website 27.1% Direct contact with World Bank Group 20.6% Mobile phones 4.2% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 3.5% Other 0.7% Blogs 0.2% 3. Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=567) Yes 16.9% No 83.1% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=540) Yes 10.7% No 89.3% Percentage of Respondents 5. Were you able to obtain this information? (N=54) Yes 85.2% No 14.8% Percentage of Respondents 6. Do you have access to the Internet? (N=560) Yes 88.8% No 11.3% Percentage of Respondents 7. Do you use/have used the World Bank Group website? (N=556) Yes 42.3% No 57.7% Percentage of Respondents 8. Which do you primarily use? (N=327) The World Bank Group’s country website 46.8% The World Bank Group’s main website 53.2% 74 The World Bank Togo Country Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I use/consult World Bank Group’s data more often than I did a few 423 123 4.88 3.08 years ago 10. I find the World Bank Group’s websites easy to navigate 277 183 6.87 2.75 11. I find the information on the World Bank Group’s websites useful 263 169 7.84 2.05 12. The World Bank Group’s social media channels are valuable sources of 210 290 7.25 2.63 information about the institution 13. When I need information from the World Bank Group I know how to 355 182 5.81 3.34 find it 14. The World Bank Group is responsive to my information requests and 269 250 6.02 3.01 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=601) Office of the President, Prime Minister 18.5% Office of Minister 18.0% Office of Parliamentarian 12.2% Employee of a Ministry, Implementation Agency 7.8% Consultant on WBG-supported project 6.8% PMU overseeing implementation of project 5.9% Local Government Office or Staff 4.4% Bilateral Agency 3.4% Multilateral Agency 3.4% Private Sector Organization 2.9% Financial Sector/Private Bank 2.9% Civil Society, NGO, Association, CBO 2.4% Media 2.4% Trade Union 2.0% Academia/Research Institute/Think Tank 2.0% Youth Organizations 2.0% Judiciary Branch 1.0% Other 1.0% 75 The World Bank Togo Country Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=593) Agriculture/rural development/food security 19.7% Other 18.0% Education 14.7% Generalist 9.3% Private sector development/foreign direct investment 5.7% Public sector governance/public financial management/anti-corruption 5.6% Information and communications technology 4.0% Law and justice/regulatory framework 3.9% Urban development 3.2% Water and sanitation 2.7% Job creation/employment 2.5% Transport 2.2% Financial markets/banking 1.9% Social protection 1.9% Natural resource management/environmental sustainability 1.7% Energy 1.2% Health/Communicable/non-communicable diseases 1.2% Climate change/disaster management .7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=583) Yes 56.4% No 43.6% 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Togo? (Select all that apply) (N=544) The World Bank (IBRD) 56.3% International Finance Corporation (IFC) 14.2% The Multilateral Investment Guarantee Agency (MIGA) 7.7% None 40.3% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Togo? (Choose no more than TWO) (N=572) Collaborate as part of my professional duties 47.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 34.6% Engage in World Bank Group related/sponsored events/activities 30.6% Use World Bank Group reports/data 26.2% Use World Bank Group website for information, data, research, etc. 19.9% Percentage of Respondents 6. Which best represents your geographic location? (N=580) Lomé 62.2% Outside Lomé 37.8% 76 The World Bank Togo Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups Office of the President/Prime Minister/Minister N=73  Office of Parliamentarian N=34  Employee of a Ministry N=191 Consultant on WBG project/PMU N=60  Local Government N=14  Bilateral/Multilateral Agency N=14 Private Sector/Financial Sector/Private Bank N=32  CSO/NGO/Association/CBO N=91  Media N=30  Academia/Research Institute N=20  Other N=42 A. General Issues Facing Togo In general, how would you say that Togo is headed in...?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other The right direction 81.0% 76.0% 87.6% 70.6% 76.9% 76.9% 82.8% 76.5% 73.7% 58.3% 88.2% The wrong direction - 24.0% 1.2% 9.8% - - - 8.8% - - 5.9% Not sure 19.0% - 11.2% 19.6% 23.1% 23.1% 17.2% 14.7% 26.3% 41.7% 5.9% *Significantly different between stakeholder groups 77 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo. (Choose no more than THREE) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Social protection and labor* 2.7% 2.9% 12.3% 3.4% 14.3% 0.0% 0.0% 8.0% 0.0% 0.0% 7.1% Transport* 28.8% 47.1% 34.8% 32.2% 21.4% 71.4% 15.6% 18.2% 33.3% 40.0% 23.8% Security/stabilization/reconstruction* 11.0% 5.9% 5.9% 6.8% 7.1% 0.0% 34.4% 8.0% 6.7% 15.0% 4.8% Public sector governance/reform* 71.2% 47.1% 36.4% 64.4% 78.6% 35.7% 59.4% 46.6% 73.3% 55.0% 40.5% Global/regional integration 0.0% 0.0% 1.1% 3.4% 7.1% 0.0% 0.0% 1.1% 0.0% 0.0% 4.8% Gender equity* 0.0% 0.0% 1.1% 3.4% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% 9.5% Private sector development* 31.5% 35.3% 16.6% 18.6% 0.0% 7.1% 12.5% 12.5% 23.3% 30.0% 11.9% Water and sanitation* 5.5% 8.8% 16.6% 6.8% 0.0% 0.0% 3.1% 11.4% 0.0% 5.0% 14.3% Energy and mining* 2.7% 5.9% 6.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.9% Regional conflict and tensions* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Job creation/employment* 19.2% 20.6% 21.9% 22.0% 35.7% 35.7% 43.8% 35.2% 26.7% 45.0% 21.4% Financial markets 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development* 2.7% 0.0% 4.8% 10.2% 7.1% 21.4% 0.0% 1.1% 0.0% 0.0% 0.0% Environment, climate change, 2.7% 0.0% 4.3% 0.0% 0.0% 35.7% 6.3% 15.9% 0.0% 0.0% 7.1% disaster management* Equality of opportunity* 6.8% 23.5% 6.4% 1.7% 0.0% 0.0% 18.8% 9.1% 3.3% 15.0% 7.1% Health* 0.0% 8.8% 12.3% 15.3% 28.6% 0.0% 9.4% 8.0% 16.7% 0.0% 31.0% Education* 35.6% 11.8% 31.6% 40.7% 28.6% 7.1% 3.1% 25.0% 20.0% 30.0% 45.2% Poverty reduction* 17.8% 8.8% 16.0% 15.3% 21.4% 21.4% 18.8% 34.1% 36.7% 25.0% 16.7% Social cohesion* 2.7% 0.0% 0.0% 0.0% 0.0% 0.0% 18.8% 2.3% 0.0% 0.0% 0.0% Agriculture, food security, rural 34.2% 55.9% 52.4% 39.0% 14.3% 35.7% 6.3% 35.2% 43.3% 15.0% 26.2% development* Economic growth 12.3% 0.0% 5.9% 5.1% 0.0% 0.0% 0.0% 6.8% 0.0% 10.0% 0.0% Law and justice* 9.6% 0.0% 2.1% 3.4% 7.1% 0.0% 21.9% 2.3% 10.0% 15.0% 7.1% Regulatory framework* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Local governance and institutions* 2.7% 17.6% 7.5% 8.5% 28.6% 28.6% 28.1% 12.5% 6.7% 0.0% 0.0% Natural resource management 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 0.0% technology *Significantly different between stakeholder groups 78 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Water and sanitation* 2.7% 38.2% 12.6% 3.3% 0.0% 0.0% 0.0% 21.1% 0.0% 10.0% 14.3% Equality of opportunity* 4.1% 26.5% 6.3% 11.7% 42.9% 0.0% 34.4% 16.7% 6.7% 45.0% 21.4% Economic growth* 21.9% 20.6% 23.6% 11.7% 0.0% 21.4% 6.3% 20.0% 40.0% 0.0% 7.1% Regional conflict and tensions* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Gender equity* 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 14.3% Urban development 2.7% 0.0% 3.7% 3.3% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% Regulatory framework* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions* 11.0% 0.0% 12.0% 11.7% 21.4% 21.4% 28.1% 13.3% 6.7% 0.0% 0.0% Social protection and labor* 5.5% 26.5% 9.4% 5.0% 0.0% 0.0% 0.0% 3.3% 0.0% 10.0% 23.8% Law and justice* 12.3% 0.0% 1.0% 0.0% 0.0% 0.0% 6.3% 6.7% 6.7% 15.0% 7.1% Transport* 17.8% 35.3% 18.3% 33.3% 35.7% 35.7% 21.9% 10.0% 13.3% 25.0% 7.1% Information and communications 0.0% 0.0% 1.0% 1.7% 0.0% 0.0% 0.0% 4.4% 0.0% 0.0% 4.8% technology Security/stabilization/reconstruction* 0.0% 0.0% 3.1% 8.3% 14.3% 0.0% 15.6% 0.0% 0.0% 0.0% 4.8% Private sector development* 30.1% 14.7% 28.8% 25.0% 42.9% 50.0% 28.1% 13.3% 43.3% 40.0% 0.0% Energy and mining* 2.7% 5.9% 6.8% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 7.1% Public sector governance/reform* 42.5% 14.7% 33.5% 53.3% 35.7% 35.7% 46.9% 41.1% 36.7% 15.0% 26.2% Social cohesion* 0.0% 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 4.8% Education* 30.1% 17.6% 19.4% 11.7% 21.4% 7.1% 0.0% 34.4% 23.3% 20.0% 45.2% Natural resource management 2.7% 0.0% 2.6% 0.0% 0.0% 0.0% 6.3% 2.2% 6.7% 10.0% 0.0% Environment, climate change, 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 7.1% disaster management Health* 9.6% 0.0% 8.9% 8.3% 21.4% 21.4% 0.0% 4.4% 0.0% 0.0% 16.7% Agriculture, food security, rural 72.6% 67.6% 57.1% 58.3% 35.7% 64.3% 40.6% 56.7% 46.7% 55.0% 38.1% development* Job creation/employment 31.5% 32.4% 47.6% 51.7% 28.6% 42.9% 46.9% 40.0% 50.0% 45.0% 33.3% Financial markets* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 8.9% 0.0% 10.0% 4.8% *Significantly different between stakeholder groups 79 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Togo? (Choose no more than THREE) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Energy and mining* 34.2% 41.2% 20.9% 13.3% 14.3% 0.0% 6.3% 20.0% 10.0% 15.0% 28.6% Gender equity* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 19.0% Equality of opportunity* 2.7% 5.9% 4.7% 0.0% 0.0% 0.0% 28.1% 7.8% 0.0% 0.0% 9.5% Global/regional integration* 2.7% 0.0% 4.2% 8.3% 0.0% 0.0% 18.8% 5.6% 3.3% 10.0% 4.8% Social protection and labor* 8.2% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development* 0.0% 0.0% 1.6% 0.0% 0.0% 21.4% 0.0% 6.7% 0.0% 0.0% 0.0% Water and sanitation* 8.2% 0.0% 1.0% 0.0% 0.0% 0.0% 15.6% 13.3% 0.0% 10.0% 9.5% Information and communications 6.8% 0.0% 7.3% 6.7% 0.0% 0.0% 0.0% 8.9% 26.7% 20.0% 0.0% technology* Regulatory framework* 6.8% 0.0% 0.0% 0.0% 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 5.2% 1.7% 0.0% 0.0% 6.3% 2.2% 0.0% 0.0% 4.8% Public sector governance/reform* 37.0% 50.0% 56.5% 53.3% 78.6% 78.6% 62.5% 55.6% 43.3% 35.0% 38.1% Private sector development* 69.9% 50.0% 68.6% 65.0% 100.0% 50.0% 50.0% 44.4% 50.0% 80.0% 33.3% Job creation/employment* 12.3% 32.4% 18.3% 26.7% 0.0% 50.0% 12.5% 18.9% 36.7% 10.0% 28.6% Agriculture, food security, rural 57.5% 41.2% 49.7% 60.0% 21.4% 42.9% 37.5% 38.9% 56.7% 80.0% 23.8% development* Transport* 38.4% 55.9% 31.4% 23.3% 50.0% 21.4% 21.9% 27.8% 30.0% 10.0% 38.1% Security/stabilization/reconstruction* 0.0% 0.0% 3.1% 6.7% 0.0% 0.0% 0.0% 0.0% 23.3% 0.0% 4.8% Education* 12.3% 5.9% 10.5% 8.3% 0.0% 7.1% 0.0% 7.8% 0.0% 10.0% 35.7% Natural resource management* 0.0% 17.6% 3.7% 0.0% 21.4% 0.0% 3.1% 4.4% 6.7% 0.0% 0.0% Environment, climate change, 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 7.1% disaster management* Health* 0.0% 0.0% 0.5% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice* 0.0% 0.0% 3.7% 0.0% 14.3% 28.6% 15.6% 4.4% 10.0% 0.0% 0.0% Local governance and institutions* 2.7% 0.0% 1.6% 10.0% 0.0% 0.0% 9.4% 16.7% 3.3% 0.0% 7.1% Financial markets 0.0% 0.0% 3.1% 3.3% 0.0% 0.0% 3.1% 5.6% 0.0% 10.0% 0.0% *Significantly different between stakeholder groups 80 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Togo? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Better employment opportunities for 47.4% 7.4% 27.3% 25.0% 0.0% 20.0% 16.1% 33.3% 13.8% 50.0% 43.3% young people* Better employment opportunities for 1.8% 7.4% 4.8% 0.0% 0.0% 20.0% 0.0% 0.0% 10.3% 0.0% 6.7% women* Greater access to micro-finance for 10.5% 7.4% 24.2% 15.4% 28.6% 40.0% 3.2% 39.7% 20.7% 11.1% 6.7% the poor* Greater voice and participation for citizens to help ensure greater 8.8% 0.0% 5.5% 17.3% 0.0% 0.0% 41.9% 7.7% 24.1% 16.7% 13.3% accountability* Greater access to health and 10.5% 40.7% 16.4% 34.6% 57.1% 10.0% 48.4% 23.1% 27.6% 22.2% 30.0% nutrition for citizens* Better entrepreneurial 15.8% 33.3% 10.9% 25.0% 14.3% 0.0% 12.9% 10.3% 13.8% 27.8% 0.0% opportunities* A growing middle class* 5.3% 11.1% 3.6% 1.9% 0.0% 30.0% 0.0% 5.1% 17.2% 11.1% 0.0% Better opportunity for the poor who 10.5% 29.6% 12.7% 13.5% 0.0% 0.0% 16.1% 24.4% 17.2% 0.0% 23.3% live in rural areas* Better opportunity for the poor who 3.5% 14.8% 2.4% 1.9% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% live in urban areas* Consistent economic growth* 3.5% 0.0% 10.9% 3.8% 28.6% 70.0% 0.0% 2.6% 0.0% 22.2% 16.7% More reliable social safety net* 14.0% 0.0% 12.7% 19.2% 0.0% 0.0% 0.0% 3.8% 20.7% 0.0% 10.0% Greater equity of fiscal policy 19.3% 18.5% 12.7% 15.4% 0.0% 0.0% 19.4% 12.8% 6.9% 27.8% 16.7% Education and training that better 42.1% 18.5% 39.4% 28.8% 28.6% 10.0% 35.5% 33.3% 20.7% 11.1% 16.7% ensure job opportunity* Better quality public services* 7.0% 11.1% 15.2% 0.0% 28.6% 0.0% 6.5% 3.8% 0.0% 0.0% 16.7% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.9% 0.0% 0.0% *Significantly different between stakeholder groups 81 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work 72 6.69 2.73 34 7.26 1.66 185 5.75 2.46 53 6.62 1.81 14 6.71 1.77 14 6.21 1.25 30 6.40 2.43 84 7.07 2.46 29 7.00 2.27 20 6.65 2.13 40 7.10 2.32 of the World Bank Group in Togo?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 64 6.41 2.44 33 6.97 1.38 142 6.37 2.24 52 7.75 1.94 11 6.64 2.06 12 6.17 1.03 26 7.00 2.10 80 7.91 1.94 27 7.78 1.76 12 6.33 1.61 36 6.53 2.57 Group’s effectiveness in Togo.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help Togo solve its 52 6.65 2.88 33 7.12 1.93 116 7.12 2.26 40 8.48 1.68 8 5.50 2.27 10 8.40 0.84 21 7.76 2.17 75 8.23 1.78 26 8.73 1.64 12 5.33 2.06 29 7.24 2.64 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 82 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Togo? (Choose no more than THREE) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Agriculture 68.5% 64.5% 75.4% 65.5% 57.1% 64.3% 78.1% 72.2% 76.7% 90.0% 71.4% Energy and extractives* 9.6% 12.9% 14.1% 0.0% 0.0% 0.0% 0.0% 7.8% 3.3% 10.0% 19.0% Finance and markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% Health, nutrition, and population* 19.2% 54.8% 28.3% 25.9% 28.6% 0.0% 43.8% 7.8% 33.3% 0.0% 31.0% Transport and ICT* 11.0% 12.9% 14.1% 24.1% 28.6% 50.0% 12.5% 14.4% 3.3% 20.0% 19.0% Water* 0.0% 22.6% 6.8% 10.3% 7.1% 0.0% 0.0% 18.9% 3.3% 0.0% 9.5% Education* 54.8% 32.3% 39.8% 43.1% 35.7% 14.3% 9.4% 43.3% 23.3% 10.0% 45.2% Environment and natural resources* 0.0% 0.0% 6.3% 0.0% 7.1% 0.0% 12.5% 15.6% 3.3% 0.0% 11.9% Governance* 20.5% 25.8% 25.7% 17.2% 50.0% 35.7% 34.4% 14.4% 50.0% 40.0% 9.5% Trade and competitiveness* 13.7% 0.0% 12.0% 5.2% 0.0% 7.1% 18.8% 2.2% 0.0% 10.0% 0.0% Macroeconomics and fiscal 9.6% 6.5% 6.3% 5.2% 0.0% 0.0% 9.4% 8.9% 0.0% 10.0% 4.8% management Poverty* 26.0% 12.9% 12.6% 37.9% 14.3% 50.0% 31.3% 33.3% 30.0% 35.0% 14.3% Social protection and labor* 2.7% 0.0% 8.9% 8.6% 0.0% 0.0% 21.9% 7.8% 20.0% 0.0% 9.5% Urban, rural, and social 30.1% 45.2% 21.5% 22.4% 35.7% 57.1% 25.0% 33.3% 26.7% 25.0% 14.3% development* Climate change* 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 4.8% Gender* 1.4% 0.0% 1.0% 0.0% 7.1% 0.0% 0.0% 2.2% 0.0% 0.0% 9.5% Jobs* 24.7% 9.7% 23.6% 34.5% 21.4% 21.4% 3.1% 8.9% 26.7% 50.0% 26.2% *Significantly different between stakeholder groups When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Togo? Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Greatest Value Parliamen President/Prime of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Convening/facilitating* 3.1% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 15.0% Making data available 0.0% 0.0% 2.8% 0.0% 0.0% 0.0% 10.3% 3.9% 7.7% 0.0% 5.0% Policy advice, studies, analyses* 15.6% 5.9% 7.8% 0.0% 0.0% 0.0% 6.9% 6.6% 30.8% 11.1% 0.0% Providing financial resources* 40.6% 38.2% 36.9% 45.8% 0.0% 42.9% 31.0% 35.5% 34.6% 61.1% 75.0% Supporting capacity development* 20.3% 17.6% 11.2% 5.1% 71.4% 35.7% 37.9% 15.8% 7.7% 0.0% 0.0% Providing technical assistance 0.0% 5.9% 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobilizing third party financial 4.7% 5.9% 5.6% 10.2% 7.1% 0.0% 0.0% 17.1% 0.0% 0.0% 0.0% resources* Donor coordination* 0.0% 0.0% 5.0% 3.4% 0.0% 21.4% 0.0% 0.0% 7.7% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 2.8% 5.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strategy formulation* 15.6% 26.5% 19.6% 30.5% 21.4% 0.0% 13.8% 18.4% 11.5% 27.8% 0.0% Other 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups 83 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Togo? nd Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ 2 Greatest Value Parliamen President/Prime of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Convening/facilitating* 3.1% 8.8% 2.3% 11.9% 0.0% 0.0% 6.9% 9.9% 7.7% 0.0% 0.0% Making data available* 0.0% 5.9% 9.2% 0.0% 0.0% 0.0% 6.9% 2.5% 0.0% 0.0% 5.0% Policy advice, studies, analyses* 7.8% 0.0% 6.9% 11.9% 14.3% 7.1% 0.0% 3.7% 7.7% 44.4% 15.0% Providing financial resources 17.2% 23.5% 12.1% 22.0% 21.4% 21.4% 0.0% 21.0% 15.4% 11.1% 5.0% Supporting capacity development 10.9% 17.6% 11.0% 5.1% 28.6% 14.3% 24.1% 7.4% 7.7% 11.1% 5.0% Providing technical assistance* 9.4% 5.9% 12.1% 18.6% 0.0% 0.0% 0.0% 13.6% 23.1% 0.0% 40.0% Mobilizing third party financial 0.0% 11.8% 2.9% 10.2% 28.6% 21.4% 24.1% 6.2% 0.0% 0.0% 0.0% resources* Donor coordination 6.3% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 6.2% 11.5% 0.0% 0.0% Linkage to non-Bank expertise* 0.0% 0.0% 6.9% 0.0% 0.0% 7.1% 10.3% 3.7% 3.8% 11.1% 0.0% Strategy formulation 45.3% 26.5% 31.2% 20.3% 7.1% 28.6% 27.6% 25.9% 23.1% 22.2% 30.0% Other 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How effectively to the World Bank Groups’ activities below support Togo’s efforts to achieve development results? Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating* 53 5.81 2.44 30 6.80 1.67 79 6.54 1.82 31 7.45 1.39 8 7.25 1.49 10 6.90 1.37 20 7.45 1.88 60 6.42 2.43 17 5.35 2.83 11 6.36 1.03 15 5.80 2.43 Making data available* 52 6.35 2.66 30 6.17 2.21 97 7.12 2.27 34 7.44 2.19 7 6.43 1.51 11 7.27 1.01 20 7.75 1.74 58 7.84 2.06 19 7.74 2.18 18 7.17 2.38 21 7.14 2.58 Policy advice, studies, analyses* 55 6.95 2.32 30 6.63 1.71 105 6.75 2.28 48 7.67 2.11 9 5.33 1.58 7 8.57 0.54 23 7.70 1.55 64 7.80 1.97 24 7.92 1.69 18 7.50 1.65 24 7.54 2.62 Providing financial resources* 67 7.27 1.86 31 7.55 1.48 139 7.78 2.12 55 8.40 2.01 8 5.25 0.89 10 6.70 2.11 30 7.27 2.53 73 8.59 1.61 24 7.67 2.53 17 8.29 0.77 33 8.30 2.70 Providing technical assistance* 59 7.36 1.96 30 7.13 1.98 111 7.05 2.29 44 7.50 2.17 7 4.86 0.69 7 7.43 1.51 29 6.97 2.18 72 8.17 1.48 19 7.63 1.64 15 7.67 0.98 28 7.54 2.49 Mobilizing third party financial 55 6.44 2.03 33 7.03 1.76 98 7.38 1.92 36 7.81 2.12 7 6.43 1.51 7 6.00 2.83 25 7.04 1.97 55 7.60 2.39 20 7.15 1.93 13 6.69 2.10 19 6.63 3.29 resources Donor coordination* 55 6.15 1.79 30 6.33 2.60 101 7.54 2.12 37 7.68 2.19 7 6.86 1.35 11 6.36 2.11 23 6.65 1.61 51 7.02 2.59 26 6.81 2.99 11 6.91 2.84 19 6.79 2.86 Linkage to non-Bank expertise* 56 6.50 2.37 28 6.36 2.09 61 5.87 2.20 31 6.81 2.37 7 6.00 1.41 7 4.00 3.87 18 6.67 2.14 55 6.96 1.95 16 7.88 1.03 15 6.93 1.03 21 6.67 2.29 Strategy formulation* 65 8.02 2.03 30 7.33 2.23 135 8.46 1.67 47 8.49 1.64 12 8.17 1.53 8 6.88 1.36 21 7.86 2.01 71 8.76 1.31 28 7.68 2.99 18 7.44 2.12 23 7.57 2.56 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 84 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Togo. To what degree would Togo benefit, if capacity building were to support…? Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage 67 8.24 1.98 29 8.10 1.50 155 8.26 1.89 53 8.74 2.04 12 8.42 1.44 11 6.82 1.17 24 8.38 1.66 84 9.36 1.09 28 9.21 1.17 18 7.61 2.03 39 8.64 1.69 and participate in development efforts* The public sector , related to implementation of specific 69 8.65 1.10 34 7.88 1.77 159 8.87 1.38 58 8.17 2.31 12 7.50 1.73 14 8.43 0.51 30 8.23 1.74 71 8.15 2.68 24 8.67 1.47 19 8.47 1.26 38 8.61 1.82 development projects on the ground* The public sector , related to changing institutions 66 8.05 1.64 27 7.59 1.39 139 7.88 1.82 44 7.73 2.57 11 7.45 1.29 13 8.31 1.03 29 8.66 1.91 64 7.72 2.53 18 7.28 1.57 18 6.06 2.41 31 7.94 2.49 (organizations or sociopolitical conditions)* The private sector , related to 53 7.70 1.60 27 8.15 1.20 137 7.86 2.15 45 8.51 1.91 11 8.00 1.84 14 7.36 2.34 26 9.12 0.99 67 8.22 2.15 15 8.67 1.54 18 7.06 2.56 31 8.03 2.61 institutional and policy change* The legislative branch , to help them more effectively debate and 62 7.95 1.91 34 9.35 0.81 148 8.41 2.00 52 8.52 1.86 11 9.18 0.41 10 7.50 1.35 29 9.07 1.31 68 8.54 2.40 25 9.28 1.21 15 7.47 1.92 34 8.32 2.61 consider development programs* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Togo? Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 53 7.38 1.79 30 7.60 1.61 137 7.90 1.66 52 8.08 2.26 9 6.56 2.07 7 7.43 0.54 19 8.84 1.21 71 8.68 1.42 24 7.63 1.97 13 7.15 1.82 32 8.09 1.82 organizational strengthening)* Citizen engagement (incorporating 39 7.13 2.15 20 6.90 1.62 95 7.03 2.30 32 6.13 2.86 3 3.33 0.58 7 7.71 1.25 16 8.69 0.70 57 7.74 2.42 18 5.11 3.89 10 5.00 0.94 27 7.22 2.61 citizens' voices into development)* Policy design (for clarity and better incentives to achieve development 44 7.59 1.90 31 7.00 1.73 106 7.79 2.21 46 7.89 2.07 6 7.33 1.97 10 8.10 0.57 15 8.53 1.69 52 7.62 1.94 19 6.11 3.14 13 6.92 2.02 28 8.36 1.68 goals)* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups When thinking about how to improve capacity building in Togo to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 60 8.43 1.83 29 8.90 0.72 148 8.99 1.31 54 8.56 2.12 12 8.00 1.60 14 7.07 1.54 23 8.61 1.62 74 9.30 1.23 17 8.29 1.45 18 7.06 2.21 35 8.89 1.18 organizational strengthening)* Citizen engagement (incorporating 62 9.08 1.61 27 8.56 1.25 122 8.61 1.83 47 8.68 1.51 8 8.13 1.81 13 7.46 1.13 26 8.08 2.40 72 9.26 1.25 18 9.56 0.78 18 8.00 2.17 26 8.62 1.86 citizens' voices into development)* Policy design (for clarity and better incentives to achieve development 47 8.68 1.90 34 8.06 1.25 123 9.03 1.53 43 8.49 2.13 10 8.80 0.79 14 7.64 1.34 21 8.14 1.68 66 9.29 1.41 17 7.82 1.67 19 8.63 0.90 27 9.22 2.39 goals)* (1-Not important at all, 10-Very important) *Significantly different between stakeholder groups 85 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Togo? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Staff too inaccessible* 0.0% 5.9% 3.7% 5.0% 7.1% 0.0% 6.3% 12.1% 0.0% 0.0% 0.0% Not exploring alternative policy 0.0% 8.8% 2.6% 0.0% 0.0% 0.0% 3.1% 0.0% 3.3% 25.0% 0.0% options* Not adequately sensitive to 30.1% 26.5% 15.9% 15.0% 21.4% 0.0% 28.1% 19.8% 16.7% 50.0% 14.3% political/social realities in Togo* Not enough public disclosure of its 6.8% 23.5% 9.0% 8.3% 0.0% 28.6% 9.4% 12.1% 6.7% 5.0% 4.8% work Arrogant in its approach* 11.0% 8.8% 6.3% 0.0% 14.3% 0.0% 9.4% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities* 5.5% 14.7% 5.8% 1.7% 0.0% 0.0% 21.9% 0.0% 3.3% 10.0% 14.3% The credibility of its 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 10.0% 0.0% knowledge/data* World Bank Group’s processes too 21.9% 14.7% 30.2% 35.0% 14.3% 28.6% 25.0% 12.1% 26.7% 0.0% 40.5% complex* Not willing to honestly criticize policies and reform efforts in the 17.8% 17.6% 9.5% 25.0% 21.4% 0.0% 31.3% 15.4% 60.0% 40.0% 4.8% country* Too influenced by developed 23.3% 8.8% 24.9% 15.0% 57.1% 0.0% 6.3% 9.9% 16.7% 10.0% 45.2% countries* Imposing technocratic solutions 15.1% 32.4% 12.2% 15.0% 0.0% 0.0% 0.0% 0.0% 3.3% 10.0% 4.8% without regard to political realities* World Bank Group’s processes too 8.2% 0.0% 11.6% 5.0% 0.0% 21.4% 0.0% 5.5% 6.7% 0.0% 21.4% slow* Too bureaucratic in its operational 15.1% 2.9% 13.2% 6.7% 0.0% 21.4% 12.5% 13.2% 0.0% 10.0% 7.1% policies and procedures Not aligned with other donors’ work* 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 15.6% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with non- 9.6% 14.7% 8.5% 26.7% 28.6% 28.6% 9.4% 40.7% 40.0% 10.0% 4.8% state actors* Not client focused* 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Its advice and strategies do not lend themselves to practical problem 4.1% 0.0% 0.0% 5.0% 0.0% 0.0% 12.5% 3.3% 0.0% 10.0% 11.9% solving* Not focused enough on issues that are unique to post-conflict 0.0% 14.7% 2.1% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 4.8% countries* Inadequate number of World Bank Group staff members located in the 6.8% 0.0% 6.9% 11.7% 0.0% 0.0% 0.0% 16.5% 0.0% 10.0% 0.0% country* Other* 0.0% 0.0% 0.5% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know* 11.0% 0.0% 16.4% 8.3% 14.3% 21.4% 0.0% 12.1% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups 86 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) Which of the World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Togo? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Capacity development (state and 42.9% 26.5% 41.4% 41.7% 42.9% 50.0% 6.3% 40.7% 30.0% 30.0% 14.3% semi-state institutions)* Policy based lending/budget support 27.1% 38.2% 20.4% 18.3% 28.6% 21.4% 25.0% 16.5% 26.7% 10.0% 31.0% to the Government Knowledge products/services* 2.9% 5.9% 5.2% 3.3% 35.7% 0.0% 6.3% 2.2% 6.7% 10.0% 4.8% Investment lending* 64.3% 58.8% 69.1% 66.7% 50.0% 92.9% 93.8% 75.8% 76.7% 70.0% 78.6% Technical assistance 12.9% 11.8% 14.1% 16.7% 0.0% 0.0% 6.3% 11.0% 16.7% 20.0% 14.3% Trust Fund management* 5.7% 0.0% 1.6% 11.7% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 4.8% Co-financing arrangements* 0.0% 5.9% 1.0% 0.0% 14.3% 0.0% 0.0% 7.7% 3.3% 0.0% 4.8% Sector-wide approaches* 11.4% 32.4% 31.4% 20.0% 14.3% 35.7% 40.6% 12.1% 20.0% 30.0% 21.4% Emergency Recovery lending* 24.3% 20.6% 5.8% 15.0% 7.1% 0.0% 12.5% 11.0% 20.0% 0.0% 14.3% Other* 8.6% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% Don’t know 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 6.6% 0.0% 10.0% 4.8% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Academia/Think Tanks/Research 42.5% 26.5% 14.1% 16.7% 14.3% 0.0% 28.1% 2.2% 26.7% 80.0% 11.9% Institutes* Donor Community* 19.2% 8.8% 6.3% 10.0% 0.0% 42.9% 0.0% 5.6% 0.0% 0.0% 7.1% Media* 6.8% 0.0% 1.0% 5.0% 0.0% 0.0% 18.8% 2.3% 40.0% 10.0% 9.5% NGOs* 11.0% 0.0% 15.2% 38.3% 0.0% 0.0% 15.6% 64.4% 30.0% 10.0% 33.3% Local Government* 30.1% 26.5% 41.4% 20.0% 57.1% 42.9% 25.0% 22.2% 20.0% 15.0% 28.6% Private Sector* 31.5% 20.6% 20.9% 40.0% 7.1% 0.0% 71.9% 18.9% 46.7% 30.0% 40.5% Parliament* 8.2% 70.6% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Community-Based Organizations* 16.4% 11.8% 42.4% 38.3% 57.1% 14.3% 6.3% 38.9% 16.7% 10.0% 52.4% Beneficiaries* 20.5% 8.8% 28.8% 15.0% 21.4% 21.4% 18.8% 21.1% 6.7% 45.0% 2.4% Foundations* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Faith-Based Organizations* 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% 0.0% UN and Regional Peace Keeping 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Forces Emerging Donors* 0.0% 0.0% 0.0% 0.0% 0.0% 21.4% 0.0% 5.6% 0.0% 0.0% 0.0% UN Agencies* 2.7% 17.6% 2.6% 0.0% 21.4% 7.1% 0.0% 0.0% 0.0% 0.0% 9.5% Regional Organizations* 11.0% 8.8% 18.8% 10.0% 14.3% 50.0% 0.0% 10.0% 3.3% 0.0% 0.0% Other 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 6.3% 2.2% 3.3% 0.0% 4.8% Don’t know 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 87 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 62 7.79 2.14 34 7.79 1.84 164 7.89 2.07 57 8.68 2.09 14 8.93 1.44 14 9.00 0.96 28 8.11 0.99 87 8.95 1.49 28 7.75 2.85 18 6.83 1.34 38 8.26 2.60 development in Togo* The World Bank Group’s work is aligned with what I consider the 62 7.13 2.61 32 7.00 1.85 130 6.82 2.58 51 7.90 1.74 12 6.08 1.88 14 6.79 1.93 22 8.36 0.85 81 7.93 2.03 25 8.28 1.79 16 7.44 1.63 40 7.13 2.50 development priorities for Togo* The World Bank Group supports programs and strategies that are 60 7.57 2.06 26 7.19 1.30 135 7.36 2.55 52 8.06 2.30 12 7.42 1.00 13 8.38 0.51 22 8.00 1.98 78 8.10 2.17 26 6.92 2.77 16 7.56 1.32 39 7.87 2.69 realistic for Togo The World Bank Group treats clients and stakeholders in Togo 53 7.08 2.43 26 6.69 2.02 110 6.62 2.39 42 7.38 2.12 9 5.44 1.51 10 7.30 2.11 26 8.00 1.60 66 7.92 2.51 13 8.08 1.85 15 7.27 2.09 30 7.23 2.76 with respect* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 52 6.85 1.93 28 6.04 1.77 67 6.06 2.22 42 5.83 1.86 9 4.78 1.09 10 4.40 1.27 16 6.13 1.86 43 7.14 2.25 24 5.54 2.65 4 5.50 1.73 17 6.12 1.58 Flexibility (in terms of the World Bank Group’s products and 55 6.27 1.86 31 6.26 1.75 74 5.97 2.20 37 5.57 2.14 10 5.60 2.01 10 5.20 0.79 16 7.06 1.84 53 6.98 2.70 21 6.19 1.12 11 3.73 2.20 24 4.83 1.40 services)* Flexibility (in terms of changing 57 6.39 1.69 29 5.86 1.92 84 6.26 2.28 38 5.53 2.19 10 4.70 1.83 11 4.91 1.14 20 6.75 1.45 54 6.81 2.30 23 7.35 1.58 9 4.11 2.76 16 4.75 1.48 country circumstances)* Being inclusive* 55 6.35 2.26 27 6.59 1.50 70 7.07 2.12 31 5.32 2.99 10 5.30 2.06 11 6.64 0.81 12 7.25 2.01 57 7.86 2.05 25 5.88 2.83 6 6.67 0.52 21 7.52 2.21 Openness* 54 7.44 1.89 28 6.54 1.75 117 7.38 2.15 45 6.89 2.35 10 5.50 1.58 13 6.69 3.35 20 8.50 1.79 69 7.99 2.29 27 8.15 1.63 15 7.53 1.46 28 8.11 1.47 Staff accessibility* 57 5.86 2.34 30 6.00 2.03 97 5.63 2.75 40 5.10 2.90 10 4.60 1.58 6 8.17 0.98 19 7.68 2.47 63 5.30 2.70 22 6.64 2.15 13 5.92 1.04 17 7.59 1.84 Straightforwardness and honesty* 50 5.98 2.58 26 7.19 1.44 98 7.02 2.22 43 7.12 2.47 7 7.71 1.25 6 7.83 1.47 23 9.00 1.17 66 8.53 1.66 19 7.58 1.12 9 5.67 2.00 23 6.87 2.63 Ease of access to the people at the World Bank Group who are making 50 5.50 2.33 28 6.25 1.60 81 5.67 2.67 37 5.22 3.07 7 3.71 1.25 10 7.40 0.52 20 7.45 2.63 57 6.37 2.30 23 5.22 3.37 9 3.67 1.94 23 8.09 2.28 decisions important to my work* Collaboration with groups outside 53 5.70 2.76 30 6.33 2.04 96 6.74 2.30 47 6.49 2.80 7 5.00 2.31 10 8.20 0.79 20 7.65 2.16 81 7.19 2.45 27 5.74 3.06 13 5.77 3.44 25 7.12 2.64 of the Government* Collaboration with the Government 60 8.58 1.86 31 8.10 1.22 133 8.23 1.72 47 8.83 1.37 12 7.58 0.90 14 8.21 1.58 26 8.50 1.50 77 8.35 2.42 27 8.85 1.32 16 8.44 0.96 32 8.81 1.69 Collaboration with other 57 7.74 1.76 26 7.27 0.96 91 7.75 1.88 32 8.03 1.88 3 5.67 1.16 14 9.14 0.66 13 8.00 2.38 50 7.96 1.96 23 8.04 1.69 10 7.80 2.10 21 8.86 2.08 development partners* The speed in which it gets things 64 6.66 1.74 30 6.77 1.96 110 7.33 2.12 47 8.34 1.81 12 6.08 1.68 11 8.00 0.45 17 8.18 1.55 74 7.42 2.33 22 6.91 2.89 9 6.33 2.12 26 8.23 1.53 accomplished on the ground* Being a long-term partner 56 8.23 1.95 28 8.71 1.12 113 8.24 1.75 45 8.36 1.86 10 8.50 0.53 14 8.93 0.73 20 8.80 1.24 69 8.88 1.56 22 9.00 1.07 13 7.62 1.26 26 8.69 1.23 *Significantly different between stakeholder groups 88 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Togo, do you believe that the World Bank Group should have…?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other More local presence 62.3% 83.3% 69.8% 73.2% 71.4% 35.7% 71.4% 98.9% 77.8% 50.0% 71.8% The current level of local presence is 14.5% 16.7% 17.0% 12.5% - 42.9% 17.9% 1.1% 18.5% 25.0% 23.1% adequate Less local presence 13.0% - 2.7% 3.6% - - - - - - - Don't know 10.1% - 10.4% 10.7% 28.6% 21.4% 10.7% - 3.7% 25.0% 5.1% *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other The World Bank Group does not do 40.3% 41.2% 36.1% 21.7% 21.4% 35.7% 12.5% 32.2% 46.7% 45.0% 16.7% adequate follow through/follow-up* There is not an adequate level of 62.7% 58.8% 42.8% 31.7% 64.3% 0.0% 75.0% 59.8% 60.0% 65.0% 59.5% citizen/civil society participation* The World Bank Group is not sensitive enough to political/social 35.8% 44.1% 38.3% 35.0% 64.3% 28.6% 25.0% 24.1% 3.3% 40.0% 26.2% realities on the ground* Lack of/inadequate levels of capacity 19.4% 26.5% 25.0% 26.7% 14.3% 21.4% 0.0% 34.5% 26.7% 20.0% 23.8% in Government Poor donor coordination* 0.0% 20.6% 3.9% 1.7% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 4.8% The World Bank Group works too 9.0% 5.9% 14.4% 20.0% 7.1% 42.9% 9.4% 9.2% 0.0% 0.0% 40.5% slowly* The Government works inefficiently* 19.4% 17.6% 12.8% 36.7% 14.3% 0.0% 34.4% 16.1% 26.7% 10.0% 14.3% Political pressures and obstacles* 26.9% 23.5% 31.7% 33.3% 57.1% 0.0% 40.6% 29.9% 33.3% 45.0% 14.3% Reforms are not well thought out in 43.3% 20.6% 41.7% 18.3% 14.3% 14.3% 25.0% 26.4% 30.0% 30.0% 28.6% light of country challenges* Ongoing conflict and instability* 13.4% 8.8% 14.4% 11.7% 21.4% 0.0% 0.0% 3.4% 0.0% 0.0% 7.1% Inadequate funding* 14.9% 23.5% 10.6% 30.0% 14.3% 35.7% 34.4% 36.8% 20.0% 20.0% 50.0% Other* 0.0% 0.0% 0.6% 5.0% 7.1% 21.4% 0.0% 4.6% 6.7% 15.0% 0.0% *Significantly different between stakeholder groups 89 The World Bank Togo Country Survey 2013 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Agriculture* 65 9.23 1.20 34 9.21 0.73 178 9.44 1.28 56 8.84 1.91 12 8.92 1.24 14 7.50 2.68 32 9.34 0.90 88 9.38 1.08 29 9.41 1.05 20 8.80 1.01 42 9.29 1.27 Energy and extractives 65 8.26 1.59 26 8.58 1.42 132 8.25 2.01 46 7.78 2.33 11 7.55 1.44 13 8.23 0.83 26 8.12 1.61 73 7.30 2.56 25 8.16 1.93 16 7.94 2.14 37 7.62 2.54 Finance and markets* 59 7.17 1.77 25 7.84 0.85 113 7.64 1.85 46 8.07 1.67 11 6.00 0.78 13 7.15 1.14 28 8.25 1.69 65 7.57 2.58 22 6.91 2.52 10 7.20 0.79 25 7.44 1.69 Health, nutrition, and population* 69 8.72 1.33 33 9.09 1.01 140 8.91 1.38 53 8.79 1.43 11 9.45 0.93 13 6.15 2.97 29 8.76 1.55 81 9.05 1.27 22 8.73 1.72 18 7.61 2.28 34 9.21 1.04 Transport and ICT* 65 7.37 1.53 25 8.92 0.91 131 8.19 1.51 44 8.09 1.65 12 8.83 1.59 8 8.25 1.04 19 8.37 1.64 83 8.64 1.31 26 8.81 1.17 13 8.69 1.70 39 8.56 1.12 Water* 65 8.77 1.52 30 8.77 1.63 140 8.99 1.23 55 8.36 1.99 12 8.75 1.14 13 7.92 1.50 22 9.27 1.16 86 8.67 1.75 26 8.81 1.27 18 6.94 2.94 35 9.00 0.87 Education* 67 9.43 0.96 28 8.96 1.04 168 9.04 1.32 57 9.12 1.15 12 9.00 1.28 13 8.69 0.86 25 9.04 1.34 83 9.20 1.32 26 9.00 1.44 18 8.00 2.22 39 9.41 1.02 Environment and natural 65 7.34 1.70 28 7.82 1.39 135 8.01 1.89 45 7.18 2.18 12 7.08 2.15 8 8.63 0.52 23 8.43 2.04 74 8.24 1.62 21 7.90 1.64 15 7.27 2.63 35 8.29 1.36 resources* Governance 65 8.66 1.61 28 8.46 1.43 154 8.71 1.83 54 8.93 1.62 12 8.00 1.65 13 8.62 0.65 21 8.71 1.01 85 8.34 2.60 28 9.11 1.13 18 8.78 2.16 34 7.94 2.06 Trade and competitiveness* 65 7.38 1.75 28 7.64 1.25 120 7.24 2.38 43 7.88 1.53 12 6.25 1.71 12 8.00 1.04 23 7.70 1.40 71 8.04 1.63 22 6.45 2.94 15 7.87 1.69 30 6.97 2.08 Macroeconomics and fiscal 65 7.86 1.61 27 8.04 1.13 124 8.26 1.69 45 8.36 1.79 12 7.92 0.79 12 7.83 0.94 18 9.17 0.62 74 7.70 2.49 22 8.23 1.95 12 8.17 0.84 30 8.00 2.02 management Poverty* 65 9.22 1.22 33 9.52 0.71 149 9.39 0.83 49 9.31 1.28 10 9.40 0.70 13 9.00 1.00 22 9.36 0.95 81 9.48 0.94 23 7.48 3.29 19 9.37 0.96 33 9.21 0.82 Social protection and labor 62 8.10 1.75 25 7.72 1.14 134 8.35 1.41 51 8.06 1.62 10 8.00 0.82 12 7.83 1.12 19 8.47 0.96 77 8.26 1.71 19 7.68 2.24 15 6.87 2.20 33 8.09 1.63 Urban, rural, and social 63 8.40 1.55 28 7.64 1.39 144 8.70 1.25 47 8.66 1.58 12 9.00 0.74 12 8.67 0.89 24 8.71 1.16 79 9.30 1.08 21 8.38 1.47 18 6.50 1.82 38 8.42 1.62 development* Climate change* 65 7.43 1.56 28 7.68 1.57 133 7.50 2.08 43 7.70 1.82 11 5.82 1.54 13 8.46 1.45 21 6.76 2.41 78 7.74 2.18 19 8.05 1.72 15 7.53 1.64 35 7.74 1.77 Gender* 65 7.09 1.99 30 7.23 1.50 129 6.66 2.16 44 6.25 1.56 11 6.18 0.98 13 7.23 1.79 21 6.10 2.17 78 7.45 1.81 25 7.48 2.37 15 6.27 2.12 37 7.76 1.94 Jobs 63 8.92 1.14 28 8.39 1.07 148 8.84 1.57 52 8.94 1.41 12 8.17 1.85 13 8.54 1.81 22 8.82 0.80 81 9.12 1.34 27 8.96 2.07 15 8.07 2.71 40 8.93 2.02 *Significantly different between stakeholder groups 90 The World Bank Togo Country Survey 2013 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Education* 45 7.80 1.91 34 7.12 1.37 107 7.39 2.00 53 7.91 1.70 12 6.83 1.27 11 4.91 2.98 16 8.06 2.54 76 7.70 2.32 22 6.59 2.77 12 6.33 0.78 25 5.68 1.91 Health* 42 7.57 1.80 29 7.55 1.53 93 7.53 1.74 45 6.87 1.93 10 6.50 0.97 7 5.57 1.99 16 8.19 1.38 71 7.58 2.12 16 5.56 2.56 10 5.60 1.43 23 6.22 2.09 Agricultural development* 43 8.14 1.46 28 7.04 0.58 133 7.50 2.12 54 6.96 2.37 10 6.10 1.29 9 6.44 2.35 18 7.61 2.17 73 7.58 1.76 19 7.47 1.47 20 6.70 0.92 30 5.87 2.46 Infrastructure (roads, water & 59 7.78 1.54 34 7.15 1.31 104 6.83 2.35 45 6.98 1.89 10 5.70 1.57 9 7.22 2.11 16 7.88 1.96 71 6.92 1.88 25 7.72 2.76 18 6.61 1.82 27 6.26 1.66 sanitation, electricity)* Community development* 37 7.08 2.05 25 6.96 1.49 96 7.03 2.31 48 7.04 2.87 11 5.36 1.86 10 5.60 2.37 14 6.93 1.82 80 7.51 2.32 21 8.00 1.38 2 7.00 0.00 21 4.76 2.10 Social protection* 32 5.69 1.77 21 6.10 1.22 80 5.38 2.63 44 5.43 2.33 8 5.25 0.46 7 3.43 3.10 4 10.00 0.00 48 6.38 2.48 14 5.43 2.82 2 5.00 0.00 21 5.10 2.30 Trade* 36 7.25 1.52 22 6.68 0.72 65 6.58 2.81 35 4.54 2.42 6 5.33 0.82 6 6.00 0.00 15 6.00 2.00 38 5.74 1.55 15 7.53 1.51 8 4.50 2.20 17 5.47 1.33 Transport* 52 7.25 1.84 26 7.12 1.07 91 7.38 2.16 34 6.71 2.59 9 7.11 1.69 10 6.90 3.38 20 7.20 1.80 68 8.01 1.63 24 8.00 1.72 16 6.50 2.37 24 5.71 1.78 Telecommunications 32 6.56 1.81 21 6.38 1.32 45 6.02 2.16 33 5.91 2.23 8 5.38 0.92 6 4.67 1.03 18 7.28 1.49 40 6.10 1.63 16 6.38 1.67 8 7.25 1.39 19 5.89 1.91 Private sector development and 44 7.68 1.76 26 6.81 1.30 72 6.90 2.39 37 5.84 2.21 11 5.45 0.52 6 4.67 2.58 16 8.69 1.58 48 6.81 1.82 21 5.86 2.35 12 6.50 1.31 24 5.79 1.69 business climate* Financial sector* 41 7.61 1.58 18 7.00 0.84 67 7.63 2.04 31 6.32 2.30 10 6.80 1.32 7 4.57 2.07 13 6.85 2.08 54 7.22 2.26 15 6.20 1.97 10 5.80 2.04 19 6.84 1.02 Disaster management and climate 47 7.13 2.10 26 6.12 1.48 61 6.28 1.83 31 5.97 2.89 7 4.71 0.49 10 6.40 2.22 11 8.18 1.83 63 7.27 2.30 15 8.00 1.51 6 6.33 1.37 19 7.26 1.05 change* Energy* 46 6.57 1.83 29 6.97 1.09 62 5.82 2.06 34 5.18 2.10 8 5.25 1.04 10 5.40 3.13 15 7.60 2.44 46 6.33 1.93 12 5.67 2.67 4 7.50 0.58 24 5.50 2.25 Extractive industries* 42 7.10 2.43 23 6.91 1.76 72 6.97 2.08 28 3.89 2.20 8 5.63 2.07 7 5.00 2.52 9 7.44 0.88 49 6.06 2.55 15 7.93 2.40 8 4.00 2.27 19 5.05 2.32 Public sector governance/reform* 54 7.54 2.50 26 7.58 1.50 114 7.10 2.48 37 6.11 3.04 12 6.58 1.68 8 5.88 2.03 14 8.36 1.99 73 6.59 2.46 21 5.95 3.11 13 6.54 2.30 23 5.83 2.44 Job creation/employment* 42 6.74 2.51 26 6.73 1.19 95 6.46 2.43 46 5.50 2.82 11 5.64 1.57 8 5.38 1.60 19 7.42 2.06 71 7.34 1.86 16 6.88 1.96 11 3.45 1.37 23 4.00 1.86 Global/regional integration 38 6.79 2.42 24 7.50 1.18 53 6.23 2.12 35 6.86 2.29 5 5.00 0.00 7 5.86 1.46 13 7.23 2.59 44 7.20 1.69 7 6.86 1.68 11 6.55 1.04 17 6.35 2.45 *Significantly different between stakeholder groups Where are the World Bank Group’s decisions made primarily that support the program in Togo?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other At the Headquarters (in Washington 62.5% 76.5% 66.5% 58.3% 28.6% 71.4% 75.0% 49.4% 70.0% 60.0% 80.0% D.C.) In the country 16.7% 8.8% 5.3% 18.3% 14.3% 12.5% 13.8% 10.0% 25.0% 14.3% Don't know 20.8% 14.7% 28.2% 23.3% 57.1% 28.6% 12.5% 36.8% 20.0% 15.0% 5.7% *Significantly different between stakeholder groups Office of the Private Sector/ President/Prime Office of Employee of a Consultant on Bilateral/ Financial Sector/ CSO/NGO/CBO/ Academia/ Minister/Minister Parliamentarian Ministry WBG Project/PMU Local Government Multilateral Agency Private Bank Association Media Research Institute Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 57 7.18 2.05 31 6.90 1.35 141 7.05 2.12 53 7.08 2.12 12 6.08 1.24 11 6.18 1.78 26 7.23 2.34 87 8.45 1.48 23 7.61 1.83 17 5.88 0.93 32 8.06 1.54 development results in Togo?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 91 The World Bank Togo Country Survey 2013 C. World Bank Group Effectiveness and Results (continued) (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Weekly 6.9% - 1.6% - - - - 2.3% 13.3% - - Monthly 27.8% - 8.6% 13.8% - 28.6% 31.3% 11.5% 16.7% 40.0% 13.5% A few times a year 30.6% 57.6% 26.3% 39.7% 57.1% 42.9% - 44.8% 40.0% 60.0% 24.3% Rarely 29.2% 42.4% 39.2% 37.9% 14.3% 28.6% 50.0% 29.9% 30.0% - 13.5% Never 5.6% - 24.2% 8.6% 28.6% - 18.8% 11.5% - - 48.6% *Significantly different between stakeholder groups 92 The World Bank Togo Country Survey 2013 D. The World Bank Group’s Knowledge Work and Activities (continued) In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 93 The World Bank Togo Country Survey 2013 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Togo’s development challenges? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups 94 The World Bank Togo Country Survey 2013 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Togo?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other The World Bank Group takes too 5.6% - 1.6% 3.3% - - - 2.2% - - - much risk in Togo The World Bank Group does not take 31.9% 47.1% 20.3% 31.7% 21.4% 14.3% 21.9% 24.4% 30.0% 50.0% 15.0% enough risk in Togo The World Bank Group’s approach to 19.4% 29.4% 12.8% 28.3% 21.4% 35.7% 6.3% 31.1% 23.3% - 10.0% risk is appropriate Don't know 40.3% 23.5% 48.1% 26.7% 50.0% 50.0% 25.0% 35.6% 23.3% 40.0% 27.5% Prefer not to answer 2.8% - 17.1% 10.0% 7.1% - 46.9% 6.7% 23.3% 10.0% 47.5% *Significantly different between stakeholder groups (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 95 The World Bank Togo Country Survey 2013 F. The Future Role of the World Bank Group in Togo Which of the following SHOULD the World Bank Group do to make itself of greater value in Togo? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Provide more adequate data/ knowledge/statistics/figures on 21.1% 20.6% 16.9% 10.0% 33.3% 7.1% 16.1% 18.4% 16.7% 65.0% 15.0% Togo’s economy* Collaborate more effectively with 39.4% 8.8% 27.5% 33.3% 58.3% 0.0% 29.0% 25.3% 3.3% 15.0% 40.0% Government clients* Offer more innovative financial 11.3% 35.3% 8.5% 20.0% 8.3% 21.4% 6.5% 18.4% 26.7% 35.0% 0.0% products* Improve the competitiveness of its 7.0% 2.9% 5.8% 13.3% 0.0% 21.4% 0.0% 1.1% 13.3% 0.0% 10.0% financing compared to markets* Reach out more to groups outside of 43.7% 32.4% 43.4% 48.3% 66.7% 35.7% 58.1% 65.5% 83.3% 55.0% 52.5% Government* Improve the quality of its experts as 8.5% 5.9% 11.6% 1.7% 0.0% 7.1% 0.0% 4.6% 0.0% 10.0% 0.0% related to Togo’s specific challenges* Offer more innovative knowledge 5.6% 0.0% 10.1% 0.0% 0.0% 0.0% 19.4% 5.7% 3.3% 0.0% 5.0% services* Ensure greater selectivity in its work* 0.0% 0.0% 4.2% 1.7% 0.0% 28.6% 0.0% 2.3% 10.0% 0.0% 0.0% Increase the level of capacity 33.8% 35.3% 34.4% 21.7% 0.0% 14.3% 25.8% 14.9% 13.3% 10.0% 10.0% development in the country* Reduce the complexity of obtaining 11.3% 44.1% 24.3% 40.0% 33.3% 42.9% 29.0% 27.6% 23.3% 10.0% 55.0% World Bank Group financing* Work faster* 14.1% 5.9% 1.6% 1.7% 0.0% 21.4% 16.1% 8.0% 0.0% 0.0% 7.5% Increase the level of World Bank 4.2% 8.8% 4.2% 1.7% 0.0% 0.0% 0.0% 5.7% 0.0% 0.0% 0.0% Group staffing in Togo’s office Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Togo?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Financial services 12.9% 9.4% 12.8% 22.8% - 21.4% 9.7% 31.9% 10.3% - 14.3% Knowledge products 15.7% 9.4% 6.9% 3.5% 7.1% 35.7% 12.9% 7.7% 24.1% - 4.8% Convening services 5.7% - 7.4% - 14.3% - 12.9% 2.2% - - - None of the above - - 1.6% - - - - - - - - The combination is appropriate for 62.9% 75.0% 64.9% 59.6% 71.4% 42.9% 58.1% 57.1% 51.7% 100.0% 81.0% Togo Don't know 2.9% 6.3% 6.4% 14.0% 7.1% - 6.5% 1.1% 13.8% - - *Significantly different between stakeholder groups 96 The World Bank Togo Country Survey 2013 F. The Future Role of the World Bank Group in Togo (continued) Please answer the following questions. (Choose no more than THREE for each) Which THREE areas would benefit most from the World Bank Group playing a leading role among international partners in Togo? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Building social safety nets* 23.3% 35.3% 19.6% 33.9% 0.0% 21.4% 6.3% 45.5% 7.7% 10.0% 40.5% Strengthening public financial 58.9% 26.5% 57.6% 61.0% 85.7% 71.4% 78.1% 43.2% 76.9% 55.0% 78.6% management* Reducing violence 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% Increasing access to justice systems* 17.8% 23.5% 17.4% 10.2% 14.3% 0.0% 9.4% 15.9% 30.8% 15.0% 0.0% Strengthening security mechanisms 1.4% 5.9% 2.2% 6.8% 0.0% 0.0% 6.3% 6.8% 3.8% 0.0% 0.0% Strengthening conflict resolution 0.0% 0.0% 1.1% 0.0% 7.1% 0.0% 0.0% 4.5% 11.5% 10.0% 4.8% mechanisms* Increasing access to basic services* 68.5% 35.3% 56.0% 57.6% 64.3% 42.9% 25.0% 67.0% 23.1% 55.0% 85.7% Building capacity of state 42.5% 41.2% 38.6% 16.9% 0.0% 64.3% 46.9% 9.1% 34.6% 30.0% 14.3% institutions* Generating jobs* 54.8% 79.4% 55.4% 71.2% 71.4% 28.6% 65.6% 64.8% 61.5% 60.0% 38.1% Improving livelihoods* 5.5% 0.0% 20.1% 16.9% 14.3% 21.4% 28.1% 21.6% 26.9% 15.0% 11.9% Increasing cohesion 2.7% 0.0% 7.6% 8.5% 0.0% 0.0% 9.4% 5.7% 7.7% 15.0% 4.8% Stimulating dialogue to promote 20.5% 41.2% 17.4% 10.2% 28.6% 50.0% 18.8% 10.2% 15.4% 15.0% 9.5% peace and stability* *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Togo? Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Building social safety nets 32.9% 28.1% 31.3% 32.7% 42.9% 7.1% 7.7% 28.7% 35.7% 23.5% 22.0% Strengthening public financial 38.4% 43.8% 30.7% 32.7% 0.0% 50.0% 26.9% 24.1% 17.9% 29.4% 9.8% management* Reducing violence* 4.1% 6.3% 5.7% 1.8% 0.0% 7.1% 0.0% 12.6% 0.0% 0.0% 0.0% Increasing access to justice systems* 30.1% 46.9% 44.3% 36.4% 57.1% 71.4% 38.5% 52.9% 78.6% 23.5% 63.4% Strengthening security mechanisms 8.2% 9.4% 13.1% 5.5% 0.0% 0.0% 19.2% 14.9% 3.6% 11.8% 0.0% Strengthening conflict resolution 13.7% 3.1% 14.2% 23.6% 14.3% 21.4% 26.9% 14.9% 7.1% 11.8% 26.8% mechanisms Increasing access to basic services* 35.6% 43.8% 20.5% 20.0% 7.1% 50.0% 23.1% 29.9% 50.0% 35.3% 29.3% Building capacity of state 23.3% 25.0% 20.5% 14.5% 50.0% 14.3% 34.6% 37.9% 14.3% 11.8% 26.8% institutions* Generating jobs* 24.7% 6.3% 31.3% 20.0% 21.4% 42.9% 15.4% 18.4% 42.9% 35.3% 29.3% Improving livelihoods* 26.0% 0.0% 23.3% 32.7% 0.0% 0.0% 7.7% 17.2% 7.1% 41.2% 29.3% Increasing cohesion* 8.2% 28.1% 23.3% 16.4% 50.0% 7.1% 50.0% 12.6% 10.7% 29.4% 4.9% Stimulating dialogue to promote 46.6% 50.0% 26.1% 43.6% 57.1% 28.6% 38.5% 32.2% 28.6% 23.5% 26.8% peace and stability* *Significantly different between stakeholder groups 97 The World Bank Togo Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Togo? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Local newspapers* 51.5% 44.1% 30.4% 33.9% 42.9% 70.0% 59.4% 35.2% 23.3% 20.0% 33.3% International newspapers 11.8% 0.0% 8.9% 8.9% 14.3% 20.0% 15.6% 3.3% 0.0% 10.0% 9.5% Local radio* 17.6% 0.0% 23.6% 30.4% 21.4% 0.0% 0.0% 39.6% 20.0% 35.0% 40.5% International radio* 0.0% 8.8% 23.6% 16.1% 21.4% 10.0% 28.1% 23.1% 10.0% 10.0% 11.9% Local television* 41.2% 58.8% 41.4% 23.2% 42.9% 20.0% 25.0% 17.6% 40.0% 70.0% 33.3% International television* 1.5% 8.8% 20.4% 12.5% 14.3% 30.0% 9.4% 14.3% 10.0% 0.0% 19.0% Periodicals* 7.4% 26.5% 3.1% 0.0% 0.0% 0.0% 0.0% 4.4% 13.3% 0.0% 4.8% Internet* 54.4% 44.1% 42.4% 53.6% 28.6% 50.0% 46.9% 38.5% 73.3% 55.0% 38.1% Social media (e.g., Facebook, Twitter, 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% YouTube, Flickr) Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% Mobile phones* 8.8% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 11.0% 0.0% 0.0% 0.0% Instant messaging* 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 2.9% 8.8% 2.1% 0.0% 0.0% 0.0% 0.0% 7.7% 3.3% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% 0.0% Direct contact with World Bank 15.1% 17.6% 18.8% 19.0% 14.3% 50.0% 0.0% 24.2% 43.3% 25.0% 27.5% Group* e-Newsletters* 26.0% 11.8% 36.6% 34.5% 21.4% 28.6% 50.0% 30.8% 0.0% 25.0% 32.5% Emails* 37.0% 14.7% 22.0% 27.6% 42.9% 35.7% 28.1% 47.3% 56.7% 30.0% 15.0% World Bank Group’s 34.2% 67.6% 49.7% 53.4% 71.4% 57.1% 28.1% 41.8% 40.0% 50.0% 52.5% seminars/workshops/conferences* World Bank Group’s publications and 46.6% 52.9% 26.2% 13.8% 35.7% 21.4% 56.3% 23.1% 16.7% 45.0% 35.0% other written materials* Mobile phones* 11.0% 5.9% 1.0% 6.9% 0.0% 0.0% 0.0% 8.8% 3.3% 0.0% 0.0% Social media (e.g., Facebook, Twitter, 1.4% 5.9% 3.1% 8.6% 14.3% 0.0% 0.0% 5.5% 0.0% 0.0% 0.0% YouTube, Flickr) World Bank Group’s website* 28.8% 23.5% 35.1% 25.9% 0.0% 7.1% 31.3% 15.4% 40.0% 25.0% 20.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups 98 The World Bank Togo Country Survey 2013 G. Communication and Information Sharing (continued) Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Yes 21.9% 14.7% 9.7% 24.5% 21.4% 21.4% 20.7% 12.9% 46.7% 30.0% 5.4% No 78.1% 85.3% 90.3% 75.5% 78.6% 78.6% 79.3% 87.1% 53.3% 70.0% 94.6% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Yes 23.5% 6.3% 5.7% 21.2% 9.1% 7.1% - 2.6% 40.7% 23.5% - No 76.5% 93.8% 94.3% 78.8% 90.9% 92.9% 100.0% 97.4% 59.3% 76.5% 100% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Yes 80.0% 100.0% 100.0% 72.7% - 100.0% - 100.0% 90.9% 100.0% - No 20.0% - - 27.3% 100.0% - - - 9.1% - - Do you have access to the Internet?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Yes 90.4% 100.0% 92.3% 92.7% 100.0% 100.0% 90.3% 79.0% 96.4% 90.0% 65.0% No 9.6% - 7.7% 7.3% - - 9.7% 21.0% 3.6% 10.0% 35.0% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Yes 57.1% 44.1% 32.0% 57.1% 42.9% 61.5% 31.0% 30.4% 73.3% 70.6% 30.0% No 42.9% 55.9% 68.0% 42.9% 57.1% 38.5% 69.0% 69.6% 26.7% 29.4% 70.0% *Significantly different between stakeholder groups 99 The World Bank Togo Country Survey 2013 G. Communication and Information Sharing (continued) Which do you primarily use?* Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research Percentage of Respondents Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other The World Bank Group’s country 35.4% 82.4% 50.0% 36.8% 83.3% 53.8% 52.9% 53.1% 57.7% 12.5% 21.4% website The World Bank Group’s main 64.6% 17.6% 50.0% 63.2% 16.7% 46.2% 47.1% 46.9% 42.3% 87.5% 78.6% website *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups 100 The World Bank Togo Country Survey 2013 H. Background Information Which of the following agencies of the World Bank Group do you work with in Togo? (Select all that apply) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other The World Bank (IBRD)* 57.1% 24.1% 54.7% 68.4% 7.1% 100.0% 73.3% 74.7% 53.3% 55.0% 10.0% International Finance Corporation 12.7% 6.9% 17.6% 12.3% 0.0% 46.2% 30.0% 9.6% 3.3% 0.0% 10.0% (IFC)* The Multilateral Investment 0.0% 6.9% 10.0% 0.0% 0.0% 15.4% 16.7% 14.5% 6.7% 0.0% 0.0% Guarantee Agency (MIGA)* None* 36.5% 75.9% 42.9% 24.6% 92.9% 0.0% 26.7% 21.7% 46.7% 50.0% 80.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Togo? (Choose no more than TWO) Office of Office of Employee Consultant on Bilateral/ Private Sector/ CSO/NGO/ Academia/ Percentage of Respondents President/Prime Parliamen of a WBG Project/ Local Multilateral Financial Sector/ Association Research (Responses Combined) Minister/Minister tarian Ministry PMU Government Agency Private Bank /CBO Media Institute Other Observer* 40.3% 70.6% 44.8% 21.4% 36.4% 0.0% 9.4% 28.1% 10.3% 0.0% 45.5% Use World Bank Group reports/data* 33.3% 14.7% 23.8% 25.0% 18.2% 60.0% 28.1% 21.3% 48.3% 50.0% 12.1% Engage in World Bank Group 13.9% 32.4% 32.0% 32.1% 27.3% 0.0% 18.8% 51.7% 51.7% 40.0% 0.0% related/sponsored events/activities* Collaborate as part of my 61.1% 20.6% 42.0% 67.9% 54.5% 100.0% 40.6% 39.3% 41.4% 50.0% 57.6% professional duties* Use World Bank Group website for 11.1% 14.7% 16.0% 26.8% 36.4% 0.0% 37.5% 12.4% 24.1% 50.0% 39.4% information, data, research, etc.* *Significantly different between stakeholder groups 101 The World Bank Togo Country Survey 2013 Appendix C: Responses to All Questions across Geographic Locations Lomé N=361  Outside Lomé N=219 A. General Issues Facing Togo In general, how would you say that Togo is headed in... Percentage of Respondents Lomé Outside Lomé The right direction 79.7% 83.1% The wrong direction 3.5% 5.1% Not sure 16.8% 11.8% Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Social protection and labor 8.5% 4.6% Transport 29.6% 32.3% Security/stabilization/reconstruction 9.6% 7.8% Public sector governance/reform 54.4% 46.1% Global/regional integration 1.1% 1.8% Gender equity 0.8% 2.8% Private sector development* 24.2% 11.1% Water and sanitation* 6.8% 13.4% Energy and mining 2.8% 2.8% Regional conflict and tensions 0.6% 0.0% Job creation/employment 26.8% 27.2% Financial markets 0.6% 0.0% Urban development 4.8% 2.3% Environment, climate change, disaster management* 2.8% 11.5% Equality of opportunity 7.9% 7.8% Health 12.4% 8.8% Education* 24.8% 34.6% Poverty reduction* 16.9% 25.8% Social cohesion* 2.5% 0.0% Agriculture, food security, rural development 42.0% 34.1% Economic growth* 7.0% 2.8% Law and justice 4.2% 7.4% Regulatory framework 0.0% 0.0% Local governance and institutions 8.2% 12.0% Natural resource management* 0.0% 1.4% Information and communications technology 0.6% 0.9% *Significantly different between locations 102 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Water and sanitation 10.0% 13.3% Equality of opportunity 13.0% 15.6% Economic growth 19.7% 18.8% Regional conflict and tensions 0.0% 0.0% Global/regional integration 0.0% 0.9% Gender equity 1.4% 2.3% Urban development 2.2% 1.8% Regulatory framework 0.0% 0.0% Local governance and institutions 12.7% 8.3% Social protection and labor* 11.9% 2.8% Law and justice 5.3% 3.2% Transport 17.5% 22.9% Information and communications technology 0.8% 1.8% Security/stabilization/reconstruction* 0.6% 8.3% Private sector development* 30.5% 17.9% Energy and mining 3.6% 5.0% Public sector governance/reform 34.1% 42.2% Social cohesion 1.4% 0.0% Education 21.9% 24.3% Natural resource management 2.8% 2.3% Environment, climate change, disaster management 1.1% 1.8% Health 8.3% 5.0% Agriculture, food security, rural development 59.0% 51.4% Job creation/employment 40.2% 44.0% Financial markets 1.9% 3.2% *Significantly different between locations 103 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Energy and mining 21.3% 19.7% Gender equity 0.8% 2.3% Equality of opportunity 4.7% 6.4% Global/regional integration 5.5% 5.0% Social protection and labor 1.9% 0.5% Regional conflict and tensions 0.0% 0.0% Urban development 1.7% 2.8% Water and sanitation* 3.3% 8.3% Information and communications technology 6.4% 8.7% Regulatory framework 1.4% 1.4% Social cohesion 2.8% 3.2% Public sector governance/reform* 49.9% 59.2% Private sector development* 65.9% 49.5% Job creation/employment 19.7% 21.1% Agriculture, food security, rural development 53.7% 36.7% Transport 30.7% 31.7% Security/stabilization/reconstruction 2.2% 4.6% Education 8.6% 13.3% Natural resource management 4.7% 2.8% Environment, climate change, disaster management 0.8% 2.8% Health 1.7% 0.0% Law and justice* 2.8% 6.4% Local governance and institutions* 3.6% 8.3% Financial markets 3.6% 1.4% *Significantly different between locations When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Better employment opportunities for young people 28.8% 28.0% Better employment opportunities for women 2.8% 5.1% Greater access to micro-finance for the poor* 15.4% 30.3% Greater voice and participation for citizens to help 9.4% 14.3% ensure greater accountability Greater access to health and nutrition for citizens 25.4% 21.1% Better entrepreneurial opportunities 15.4% 11.4% A growing middle class* 7.5% 1.1% Better opportunity for the poor who live in rural areas 15.4% 16.0% Better opportunity for the poor who live in urban areas 3.8% 1.1% Consistent economic growth 8.2% 8.6% More reliable social safety net 11.0% 9.1% Greater equity of fiscal policy 16.9% 10.9% Education and training that better ensure job 30.4% 33.7% opportunity Better quality public services 8.8% 9.1% Other 0.6% 0.0% *Significantly different between locations 104 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations (1-Not effective at all, 10-Very effective) *Significantly different between locations (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Agriculture 72.9% 71.8% Energy and extractives 8.6% 8.9% Finance and markets 0.0% 0.9% Health, nutrition, and population 27.1% 22.5% Transport and ICT 13.9% 19.2% Water* 5.8% 13.1% Education* 35.5% 46.5% Environment and natural resources* 4.4% 8.9% Governance* 27.7% 19.2% Trade and competitiveness 9.1% 5.2% Macroeconomics and fiscal management* 8.6% 2.8% Poverty 22.7% 24.9% Social protection and labor 8.3% 7.5% Urban, rural, and social development 26.6% 26.8% Climate change 1.1% 3.3% Gender 1.4% 2.3% Jobs* 23.3% 16.0% *Significantly different between locations 105 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Togo? Greatest Value Percentage of Respondents Lomé Outside Lomé Convening/facilitating 4.5% 2.0% Making data available 3.0% 2.5% Policy advice, studies, analyses* 10.4% 3.5% Providing financial resources* 35.2% 46.0% Supporting capacity development 15.5% 14.1% Providing technical assistance 0.9% 1.5% Mobilizing third party financial resources 5.4% 8.6% Donor coordination 2.7% 3.0% Linkage to non-Bank expertise 1.5% 1.5% Strategy formulation 19.7% 17.2% Other 1.2% 0.0% *Significantly different between locations nd 2 Greatest Value Percentage of Respondents Lomé Outside Lomé Convening/facilitating 5.1% 4.6% Making data available* 5.7% 2.0% Policy advice, studies, analyses 9.2% 6.1% Providing financial resources 14.3% 17.9% Supporting capacity development 10.1% 11.7% Providing technical assistance 11.3% 14.8% Mobilizing third party financial resources* 4.8% 9.2% Donor coordination 4.5% 2.0% Linkage to non-Bank expertise 4.5% 3.6% Strategy formulation 30.1% 28.1% Other 0.6% 0.0% *Significantly different between locations How effectively to the World Bank Groups’ activities below support Togo’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) *Significantly different between locations 106 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Togo. To what degree would Togo benefit, if capacity building were to support…? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between locations When thinking about how to improve capacity building in Togo to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) *Significantly different between locations 107 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Staff too inaccessible* 2.2% 8.2% Not exploring alternative policy options 3.3% 1.4% Not adequately sensitive to political/social realities in 20.6% 20.1% Togo Not enough public disclosure of its work 9.7% 10.5% Arrogant in its approach* 7.2% 0.0% Not aligned with country priorities 6.1% 6.4% The credibility of its knowledge/data 1.1% 0.0% World Bank Group’s processes too complex* 26.5% 19.2% Not willing to honestly criticize policies and reform 18.7% 17.8% efforts in the country Too influenced by developed countries 21.7% 19.2% Imposing technocratic solutions without regard to 10.6% 6.8% political realities World Bank Group’s processes too slow 7.5% 10.0% Too bureaucratic in its operational policies and 11.7% 9.6% procedures Not aligned with other donors’ work* 0.3% 2.7% Not collaborating enough with non-state actors* 12.8% 26.9% Not client focused 0.3% 1.4% Its advice and strategies do not lend themselves to 3.9% 2.3% practical problem solving Not focused enough on issues that are unique to post- 3.6% 1.4% conflict countries Inadequate number of World Bank Group staff members 4.5% 11.9% located in the country* Other 0.6% 0.5% Don’t know 10.9% 8.2% *Significantly different between locations Which of the World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Capacity development (state and semi-state institutions) 38.0% 34.2% Policy based lending/budget support to the 19.3% 28.8% Government* Knowledge products/services 6.1% 4.1% Investment lending 68.2% 75.8% Technical assistance* 14.8% 6.8% Trust Fund management 3.4% 4.6% Co-financing arrangements 2.5% 3.2% Sector-wide approaches* 28.2% 16.0% Emergency Recovery lending 11.2% 13.7% Other 2.2% 0.5% Don’t know 2.0% 4.1% *Significantly different between locations 108 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Academia/Think Tanks/Research Institutes* 27.4% 7.8% Donor Community* 10.0% 5.0% Media 7.2% 4.6% NGOs* 17.5% 36.7% Local Government 29.4% 32.6% Private Sector 30.5% 22.9% Parliament* 6.6% 2.3% Community-Based Organizations (CBOs)* 24.9% 45.0% Beneficiaries 21.1% 22.5% Foundations 0.0% 0.0% Faith-Based Organizations 1.1% 1.8% UN and Regional Peace Keeping Forces 0.0% 0.0% Emerging Donors 1.1% 1.8% UN Agencies 4.7% 1.8% Regional Organizations (e.g., WAEMU, ECOWAS, African 13.0% 10.6% Union) Other 1.7% 1.4% Don’t know 0.6% 1.4% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations 109 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations To be a more effective development partner in Togo, do you believe that the World Bank Group should have…?* Percentage of Respondents Lomé Outside Lomé More local presence 66.5% 84.5% The current level of local presence is adequate 20.1% 6.5% Less local presence 3.8% 1.0% Don't know 9.6% 8.0% More local presence 66.5% 84.5% *Significantly different between locations 110 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Lomé Outside Lomé The World Bank Group does not do adequate follow 36.7% 26.8% through/follow-up* There is not an adequate level of citizen/civil society 51.4% 50.7% participation The World Bank Group is not sensitive enough to 32.9% 34.3% political/social realities on the ground Lack of/inadequate levels of capacity in Government 24.3% 25.4% Poor donor coordination 3.5% 4.2% The World Bank Group works too slowly 11.8% 16.4% The Government works inefficiently* 14.5% 23.0% Political pressures and obstacles 32.4% 26.3% Reforms are not well thought out in light of country 32.9% 30.0% challenges Ongoing conflict and instability 9.0% 8.5% Inadequate funding* 17.6% 33.3% Other 3.8% 1.9% *Significantly different between locations C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) *Significantly different between locations 111 The World Bank Togo Country Survey 2013 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between locations Where are the World Bank Group’s decisions made primarily that support the program in Togo?* Percentage of Respondents Lomé Outside Lomé At the Headquarters (in Washington D.C.) 69.3% 55.2% In the country 9.2% 14.6% Don't know 21.5% 30.2% *Significantly different between locations (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations (1-To no degree at all, 10-To a very significant degree) 112 The World Bank Togo Country Survey 2013 C. World Bank Group Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Lomé Outside Lomé Weekly 3.9% 1.0% Monthly 16.0% 12.6% A few times a year 36.7% 29.6% Rarely 33.1% 33.5% Never 10.4% 23.3% *Significantly different between locations In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations 113 The World Bank Togo Country Survey 2013 D. The World Bank Group’s Knowledge Work and Activities (continued) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between locations E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Togo’s development challenges? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations 114 The World Bank Togo Country Survey 2013 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Togo? Percentage of Respondents Lomé Outside Lomé The World Bank Group takes too much risk in Togo 1.4% 3.3% The World Bank Group does not take enough risk in Togo 28.6% 22.2% The World Bank Group’s approach to risk is appropriate 17.2% 22.2% Don't know 39.4% 33.5% Prefer not to answer 13.3% 18.9% (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Togo Which of the following SHOULD the World Bank Group do to make itself of greater value in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Provide more adequate data/knowledge/ 23.2% 11.0% statistics/figures on Togo’s economy* Collaborate more effectively with Government clients* 24.6% 33.5% Offer more innovative financial products 12.8% 17.7% Improve the competitiveness of its financing compared 8.1% 4.8% to markets Reach out more to groups outside of Government 48.0% 54.1% Improve the quality of its experts as related to Togo’s 8.7% 2.9% specific challenges* Offer more innovative knowledge services 5.9% 7.2% Ensure greater selectivity in its work* 2.2% 5.7% Increase the level of capacity development in the 27.9% 21.1% country Reduce the complexity of obtaining World Bank Group 24.9% 30.1% financing Work faster 5.3% 5.3% Increase the level of World Bank Group staffing in Togo’s 2.8% 4.8% office Other 0.6% 1.0% *Significantly different between locations When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Togo?* Percentage of Respondents Lomé Outside Lomé Financial services 10.3% 25.9% Knowledge products 10.6% 9.3% Convening services 6.0% 1.9% None of the above - 1.4% The combination is appropriate for Togo 67.7% 56.0% Don't know 5.4% 5.6% *Significantly different between locations 115 The World Bank Togo Country Survey 2013 F. The Future Role of the World Bank Group in Togo (continued) Please answer the following questions. (Choose no more than THREE for each) Which THREE areas would benefit most from the World Bank Group playing a leading role among international partners in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Building social safety nets* 19.4% 32.1% Strengthening public financial management 60.3% 55.8% Reducing violence 0.9% 1.9% Increasing access to justice systems* 17.7% 11.2% Strengthening security mechanisms* 2.3% 5.6% Strengthening conflict resolution mechanisms 2.3% 2.8% Increasing access to basic services 54.3% 59.1% Building capacity of state institutions* 36.6% 21.4% Generating jobs 58.6% 63.3% Improving livelihoods 16.3% 18.1% Increasing cohesion 7.1% 4.7% Stimulating dialogue to promote peace and stability 16.6% 20.0% *Significantly different between locations Which THREE areas below would benefit most from other donors in Togo? Percentage of Respondents (Responses Combined) Lomé Outside Lomé Building social safety nets 30.9% 26.7% Strengthening public financial management 29.1% 29.5% Reducing violence 5.1% 5.2% Increasing access to justice systems* 38.4% 56.7% Strengthening security mechanisms 7.8% 12.9% Strengthening conflict resolution mechanisms* 13.5% 20.5% Increasing access to basic services 27.9% 28.6% Building capacity of state institutions 22.8% 28.6% Generating jobs* 33.0% 16.2% Improving livelihoods 19.8% 19.0% Increasing cohesion 21.0% 15.7% Stimulating dialogue to promote peace and stability 36.0% 30.5% *Significantly different between locations G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Togo? (Choose no more than 2) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Local newspapers 35.1% 39.3% International newspapers 8.7% 5.7% Local radio* 18.8% 34.1% International radio 15.2% 21.3% Local television* 39.6% 28.0% International television* 10.4% 20.9% Periodicals 6.5% 2.8% Internet* 55.6% 30.3% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 0.8% 1.4% Blogs 0.3% 0.9% Mobile phones* 2.0% 5.2% Instant messaging 0.0% 0.9% Other 2.8% 3.3% *Significantly different between locations 116 The World Bank Togo Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Lomé Outside Lomé Blogs 0.0% 0.5% Direct contact with World Bank Group 20.2% 20.5% e-Newsletters* 34.1% 25.1% Emails 31.3% 30.2% World Bank Group’s seminars/workshops/conferences* 41.0% 57.7% World Bank Group’s publications and other written 34.3% 24.2% materials* Mobile phones* 2.8% 6.5% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 2.5% 5.6% World Bank Group’s website 28.8% 26.0% Other 0.0% 0.0% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Lomé Outside Lomé Yes 21.9% 8.8% No 78.1% 91.2% *Significantly different between locations Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Lomé Outside Lomé Yes 15.2% 4.2% No 84.8% 95.8% *Significantly different between locations Were you able to obtain this information?* Percentage of Respondents Lomé Outside Lomé Yes 91.3% 50.0% No 8.7% 50.0% *Significantly different between locations Do you have access to the Internet?* Percentage of Respondents Lomé Outside Lomé Yes 94.6% 81.4% No 5.4% 18.6% *Significantly different between locations Do you use/have used the World Bank Group website?* Percentage of Respondents Lomé Outside Lomé Yes 51.9% 26.8% No 48.1% 73.2% *Significantly different between locations 117 The World Bank Togo Country Survey 2013 G. Communication and Information Sharing (continued) Which do you primarily use?* Percentage of Respondents Lomé Outside Lomé The World Bank Group’s country website 38.8% 66.3% The World Bank Group’s main website 61.2% 33.8% *Significantly different between locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations H. Background Information Which of the following agencies of the World Bank Group do you work with in Togo? (Select all that apply) Percentage of Respondents Lomé Outside Lomé The World Bank (IBRD) 55.2% 57.6% International Finance Corporation (IFC) 16.4% 10.3% The Multilateral Investment Guarantee Agency (MIGA) 7.7% 8.4% None 41.0% 39.9% Which of the following describes most of your exposure to the World Bank Group in Togo? (Choose no more than TWO) Percentage of Respondents Lomé Outside Lomé Observer 34.4% 36.3% Use World Bank Group reports/data* 29.6% 20.4% Engage in World Bank Group related/sponsored 27.3% 35.3% events/activities* Collaborate as part of my professional duties 48.2% 45.8% Use World Bank Group website for information, data, 22.3% 17.4% research, etc. *Significantly different between locations 118 The World Bank Togo Country Survey 2013 Appendix D: Responses to All Questions across Collaborators Collaborators N=329  Non-Collaborators N=254 A. General Issues Facing Togo In general, how would you say that Togo is headed in... Percentage of Respondents Collaborators Non-Collaborators The right direction 78.3% 84.3% The wrong direction 4.3% 4.3% Not sure 17.4% 11.4% Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection and labor 7.4% 6.0% Transport* 35.6% 24.9% Security/stabilization/reconstruction 10.4% 6.0% Public sector governance/reform* 47.5% 58.2% Global/regional integration 0.9% 1.2% Gender equity 0.6% 2.4% Private sector development 20.6% 18.5% Water and sanitation 9.5% 10.8% Energy and mining 4.0% 2.4% Regional conflict and tensions 0.0% 0.8% Job creation/employment 25.8% 27.7% Financial markets 0.6% 0.0% Urban development 4.3% 3.2% Environment, climate change, disaster management 7.1% 4.4% Equality of opportunity 7.4% 8.4% Health (including communicable/non-communicable 9.8% 10.8% diseases) Education 26.4% 30.1% Poverty reduction* 16.3% 24.5% Social cohesion 2.8% 0.8% Agriculture, food security, rural development 39.9% 37.8% Economic growth 5.5% 5.2% Law and justice 6.1% 4.0% Regulatory framework 0.0% 0.0% Local governance and institutions 10.1% 9.2% Natural resource management 0.9% 0.0% Information and communications technology* 0.0% 1.6% *Significantly different between collaborators and non-collaborators 119 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Water and sanitation 9.4% 12.6% Equality of opportunity 12.2% 15.4% Economic growth 19.5% 18.5% Regional conflict and tensions 0.0% 0.0% Global/regional integration 0.0% 0.8% Gender equity 1.5% 2.0% Urban development 1.8% 2.4% Regulatory framework 0.0% 0.0% Local governance and institutions 12.2% 11.0% Social protection and labor 6.7% 10.6% Law and justice 5.2% 3.1% Transport* 23.4% 15.4% Information and communications technology 0.6% 2.0% Security/stabilization/reconstruction 4.3% 1.6% Private sector development 24.3% 27.2% Energy and mining 4.3% 2.8% Public sector governance/reform 39.8% 34.6% Social cohesion 0.9% 0.8% Education 22.8% 23.2% Natural resource management 2.7% 2.4% Environment, climate change, disaster management* 0.6% 2.8% Health (including communicable/non-communicable 9.1% 5.5% diseases) Agriculture, food security, rural development 57.4% 54.7% Job creation/employment* 37.1% 48.8% Financial markets 3.0% 0.8% *Significantly different between collaborators and non-collaborators 120 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Energy and mining* 17.0% 25.6% Gender equity 0.6% 2.4% Equality of opportunity 6.1% 4.3% Global/regional integration 5.8% 3.9% Social protection and labor 1.8% 0.4% Regional conflict and tensions 0.0% 0.0% Urban development 2.7% 1.2% Water and sanitation* 7.0% 3.1% Information and communications technology 6.4% 7.5% Regulatory framework* 0.0% 3.1% Social cohesion 1.5% 2.8% Public sector governance/reform 50.8% 55.1% Private sector development 59.6% 62.6% Job creation/employment 22.8% 18.1% Agriculture, food security, rural development 49.8% 44.5% Transport 33.7% 29.5% Security/stabilization/reconstruction 2.1% 3.9% Education 9.4% 11.8% Natural resource management* 2.4% 5.9% Environment, climate change, disaster management 1.2% 2.0% Health (including communicable/non-communicable 1.2% 0.0% diseases) Law and justice 3.6% 4.3% Local governance and institutions* 8.2% 2.8% Financial markets 3.6% 1.6% *Significantly different between collaborators and non-collaborators When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Better employment opportunities for young people 30.8% 27.8% Better employment opportunities for women 3.1% 3.5% Greater access to micro-finance for the poor* 27.5% 12.1% Greater voice and participation for citizens to help 11.5% 11.1% ensure greater accountability Greater access to health and nutrition for citizens 20.3% 27.3% Better entrepreneurial opportunities 13.9% 15.2% A growing middle class 3.7% 7.1% Better opportunity for the poor who live in rural areas* 18.6% 11.6% Better opportunity for the poor who live in urban areas 2.7% 3.0% Consistent economic growth 8.1% 9.1% More reliable social safety net 8.8% 10.1% Greater equity of fiscal policy 16.9% 12.6% Education and training that better ensure job 27.8% 35.9% opportunity Better quality public services* 6.1% 12.1% Other 0.0% 1.0% *Significantly different between collaborators and non-collaborators 121 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Agriculture 69.4% 75.3% Energy and extractives 8.0% 11.2% Finance and markets 0.6% 0.0% Health, nutrition, and population 27.2% 22.7% Transport and ICT 15.6% 15.5% Water 9.5% 7.6% Education 36.7% 41.0% Environment and natural resources* 8.0% 2.8% Governance* 20.5% 30.3% Trade and competitiveness 9.2% 6.8% Macroeconomics and fiscal management 6.7% 5.6% Poverty 27.2% 20.3% Social protection and labor* 11.0% 3.6% Urban, rural, and social development 24.5% 29.9% Climate change 2.8% 0.8% Gender 1.5% 2.0% Jobs 19.9% 22.7% *Significantly different between collaborators and non-collaborators 122 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Togo? Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating 4.0% 3.0% Making data available* 3.6% 0.8% Policy advice, studies, analyses 7.6% 7.6% Providing financial resources 40.7% 38.1% Supporting capacity development 14.9% 15.7% Providing technical assistance 0.3% 2.1% Mobilizing third party financial resources 7.3% 5.5% Donor coordination* 4.3% 0.0% Linkage to non-Bank expertise 1.0% 2.1% Strategy formulation* 16.2% 23.3% Other* 0.0% 1.7% *Significantly different between collaborators and non-collaborators nd 2 Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/facilitating* 6.6% 2.5% Making data available 4.3% 3.8% Policy advice, studies, analyses* 11.0% 5.5% Providing financial resources* 12.6% 19.1% Supporting capacity development 11.6% 10.6% Providing technical assistance 13.3% 11.9% Mobilizing third party financial resources 8.0% 4.2% Donor coordination 3.7% 3.4% Linkage to non-Bank expertise 3.3% 5.1% Strategy formulation* 24.9% 33.9% Other 0.7% 0.0% *Significantly different between collaborators and non-collaborators How effectively to the World Bank Groups’ activities below support Togo’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 123 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Togo. To what degree would Togo benefit, if capacity building were to support…? (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators When thinking about how to improve capacity building in Togo to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) 124 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Staff too inaccessible 4.3% 3.1% Not exploring alternative policy options 2.7% 2.4% Not adequately sensitive to political/social realities in 18.2% 23.6% Togo Not enough public disclosure of its work* 7.0% 13.0% Arrogant in its approach 6.1% 3.1% Not aligned with country priorities 7.0% 5.5% The credibility of its knowledge/data* 0.0% 1.6% World Bank Group’s processes too complex* 28.9% 17.3% Not willing to honestly criticize policies and reform 20.1% 16.5% efforts in the country Too influenced by developed countries* 15.2% 28.7% Imposing technocratic solutions without regard to 8.2% 12.6% political realities World Bank Group’s processes too slow 9.7% 7.5% Too bureaucratic in its operational policies and 10.9% 10.6% procedures Not aligned with other donors’ work 1.5% 0.8% Not collaborating enough with non-state actors* 20.1% 13.8% Not client focused 1.2% 0.0% Its advice and strategies do not lend themselves to 2.7% 3.5% practical problem solving Not focused enough on issues that are unique to post- 3.3% 2.0% conflict countries Inadequate number of World Bank Group staff members 11.6% 1.6% located in the country* Other 1.2% 0.0% Don’t know* 6.1% 14.6% *Significantly different between collaborators and non-collaborators Which of the World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Capacity development (state and semi-state 45.6% 26.3% institutions)* Policy based lending/budget support to the 19.1% 29.5% Government* Knowledge products/services 5.2% 5.2% Investment lending 71.4% 70.5% Technical assistance 10.9% 12.0% Trust Fund management 4.3% 2.8% Co-financing arrangements 3.0% 2.4% Sector-wide approaches 21.3% 27.1% Emergency Recovery lending 12.5% 12.4% Other* 0.6% 2.8% Don’t know* 0.9% 4.0% *Significantly different between collaborators and non-collaborators 125 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Academia/Think Tanks/Research Institutes 17.3% 23.6% Donor Community* 11.6% 3.5% Media 7.0% 4.4% NGOs 26.4% 20.5% Local Government* 25.5% 38.6% Private Sector* 32.8% 21.7% Parliament* 3.6% 8.3% Community-Based Organizations (CBOs) 30.1% 36.6% Beneficiaries 21.3% 22.0% Foundations 0.0% 0.0% Faith-Based Organizations 0.6% 1.6% UN and Regional Peace Keeping Forces 0.0% 0.0% Emerging Donors* 2.4% 0.0% UN Agencies* 0.6% 6.7% Regional Organizations (e.g., WAEMU, ECOWAS, African 15.8% 7.1% Union)* Other 1.8% 1.2% Don’t know* 1.5% 0.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators 126 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To be a more effective development partner in Togo, do you believe that the World Bank Group should have…?* Percentage of Respondents Collaborators Non-Collaborators More local presence 67.4% 81.0% The current level of local presence is adequate 17.4% 11.0% Less local presence 4.5% .8% Don't know 10.6% 7.2% *Significantly different between collaborators and non-collaborators 127 The World Bank Togo Country Survey 2013 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The World Bank Group does not do adequate follow 29.3% 38.0% through/follow-up* There is not an adequate level of citizen/civil society 48.3% 54.1% participation The World Bank Group is not sensitive enough to 29.6% 38.0% political/social realities on the ground* Lack of/inadequate levels of capacity in Government 26.8% 20.2% Poor donor coordination 3.1% 4.5% The World Bank Group works too slowly 16.2% 12.0% The Government works inefficiently* 22.1% 13.2% Political pressures and obstacles* 25.9% 35.1% Reforms are not well thought out in light of country 31.8% 31.4% challenges Ongoing conflict and instability* 5.9% 13.6% Inadequate funding* 29.0% 14.9% Other 3.4% 2.5% *Significantly different between collaborators and non-collaborators C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) *Significantly different between collaborators and non-collaborators 128 The World Bank Togo Country Survey 2013 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Where are the World Bank Group’s decisions made primarily that support the program in Togo?* Percentage of Respondents Collaborators Non-Collaborators At the Headquarters (in Washington D.C.) 67.4% 59.7% In the country 12.9% 8.5% Don't know 19.7% 31.9% *Significantly different between collaborators and non-collaborators (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 129 The World Bank Togo Country Survey 2013 C. World Bank Group Effectiveness and Results (continued) (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Togo? (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Collaborators Non-Collaborators Weekly 4.1% 1.2% Monthly 20.3% 8.5% A few times a year 36.9% 32.1% Rarely 30.6% 34.6% Never 8.1% 23.6% *Significantly different between collaborators and non-collaborators 130 The World Bank Togo Country Survey 2013 D. The World Bank Group’s Knowledge Work and Activities (continued) In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Togo’s development challenges? (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 131 The World Bank Togo Country Survey 2013 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators Which of the following best describes the way the World Bank Group operates in Togo?* Percentage of Respondents Collaborators Non-Collaborators The World Bank Group takes too much risk in Togo 2.8% 1.6% The World Bank Group does not take enough risk in Togo 28.1% 25.1% The World Bank Group’s approach to risk is appropriate 22.2% 15.9% Don't know 34.6% 37.5% Prefer not to answer 12.3% 19.9% *Significantly different between collaborators and non-collaborators (1-To no degree at all, 10-To a very significant degree) 132 The World Bank Togo Country Survey 2013 F. The Future Role of the World Bank Group in Togo Which of the following SHOULD the World Bank Group do to make itself of greater value in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Provide more adequate data/knowledge/statistics/ 12.0% 27.9% figures on Togo’s economy* Collaborate more effectively with Government clients 29.0% 25.5% Offer more innovative financial products 14.8% 12.1% Improve the competitiveness of its financing compared 9.3% 3.6% to markets* Reach out more to groups outside of Government* 44.4% 57.9% Improve the quality of its experts as related to Togo’s 7.4% 5.7% specific challenges Offer more innovative knowledge services 4.6% 6.9% Ensure greater selectivity in its work* 1.9% 5.7% Increase the level of capacity development in the 28.4% 21.1% country* Reduce the complexity of obtaining World Bank Group 30.2% 25.5% financing Work faster 7.1% 4.5% Increase the level of World Bank Group staffing in Togo’s 4.6% 2.0% office Other 0.6% 0.8% *Significantly different between collaborators and non-collaborators When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Togo? Percentage of Respondents Collaborators Non-Collaborators Financial services 18.3% 13.8% Knowledge products 10.5% 8.5% Convening services 3.1% 6.5% None of the above .9% - The combination is appropriate for Togo 62.8% 64.4% Don't know 4.3% 6.9% Please answer the following questions. (Choose no more than THREE for each) Which THREE areas would benefit most from the World Bank Group playing a leading role among international partners in Togo? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Building social safety nets 27.6% 21.5% Strengthening public financial management 57.4% 59.9% Reducing violence 1.5% 0.8% Increasing access to justice systems 16.0% 14.0% Strengthening security mechanisms 4.0% 1.2% Strengthening conflict resolution mechanisms 2.8% 2.1% Increasing access to basic services 59.5% 54.5% Building capacity of state institutions 30.4% 32.6% Generating jobs 58.3% 61.2% Improving livelihoods* 12.9% 21.9% Increasing cohesion* 8.3% 3.7% Stimulating dialogue to promote peace and stability* 14.7% 21.9% *Significantly different between collaborators and non-collaborators 133 The World Bank Togo Country Survey 2013 F. The Future Role of the World Bank Group in Togo (continued) Which THREE areas below would benefit most from other donors in Togo? Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Building social safety nets 26.6% 33.2% Strengthening public financial management* 33.2% 24.6% Reducing violence 6.6% 3.3% Increasing access to justice systems 43.8% 47.5% Strengthening security mechanisms 11.5% 9.0% Strengthening conflict resolution mechanisms 15.8% 17.6% Increasing access to basic services 28.6% 25.8% Building capacity of state institutions 23.0% 23.8% Generating jobs* 29.9% 22.1% Improving livelihoods 20.4% 19.3% Increasing cohesion* 14.5% 25.8% Stimulating dialogue to promote peace and stability 32.2% 36.5% *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Togo? (Choose no more than 2) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Local newspapers 34.8% 40.2% International newspapers 7.0% 8.7% Local radio 23.1% 24.4% International radio 18.7% 15.0% Local television* 29.4% 42.9% International television 14.2% 13.8% Periodicals* 1.6% 9.8% Internet* 52.5% 39.0% Social media (e.g., Facebook, Twitter, YouTube, Flickr)* 1.9% 0.0% Blogs 0.9% 0.0% Mobile phones 4.4% 1.6% Instant messaging 0.6% 0.0% Other* 4.4% 1.2% *Significantly different between collaborators and non-collaborators How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Blogs 0.3% 0.0% Direct contact with World Bank Group 18.3% 21.8% e-Newsletters 32.4% 27.8% Emails* 36.1% 23.8% World Bank Group’s seminars/workshops/conferences* 42.2% 54.8% World Bank Group’s publications and other written 25.4% 37.7% materials* Mobile phones 4.6% 4.0% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 4.6% 2.0% World Bank Group’s website* 32.1% 22.6% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators 134 The World Bank Togo Country Survey 2013 G. Communication and Information Sharing (continued) Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Collaborators Non-Collaborators Yes 18.0% 17.0% No 82.0% 83.0% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborators Non-Collaborators Yes 14.2% 7.1% No 85.8% 92.9% *Significantly different between collaborators and non-collaborators Were you able to obtain this information? Percentage of Respondents Collaborators Non-Collaborators Yes 89.5% 75.0% No 10.5% 25.0% Do you have access to the Internet? Percentage of Respondents Collaborators Non-Collaborators Yes 89.7% 89.1% No 10.3% 10.9% Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborators Non-Collaborators Yes 49.8% 35.7% No 50.2% 64.3% *Significantly different between collaborators and non-collaborators Which do you primarily use?* Percentage of Respondents Collaborators Non-Collaborators The World Bank Group’s country website 41.8% 53.9% The World Bank Group’s main website 58.2% 46.1% *Significantly different between collaborators and non-collaborators 135 The World Bank Togo Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators H. Background Information Which of the following agencies of the World Bank Group do you work with in Togo? (Select all that apply) Percentage of Respondents Collaborators Non-Collaborators The World Bank (IBRD)* 87.6% 14.8% International Finance Corporation (IFC)* 22.8% 3.1% The Multilateral Investment Guarantee Agency (MIGA)* 11.4% 3.1% None* 6.5% 85.6% *Significantly different between collaborators and non-collaborators Which of the following describes most of your exposure to the World Bank Group in Togo? (Choose no more than TWO) Percentage of Respondents Collaborators Non-Collaborators Observer (i.e., follow in media, discuss in informal 17.8% 58.5% conversations, etc.)* Use World Bank Group reports/data 25.2% 28.4% Engage in World Bank Group related/sponsored 38.0% 19.5% events/activities* Collaborate as part of my professional duties* 64.5% 25.4% Use World Bank Group website for information, data, 14.6% 27.5% research, etc.* *Significantly different between collaborators and non-collaborators 136 The World Bank Togo Country Survey 2013 Appendix E: Responses to All Questions across Country Surveys1 FY11 N=589  FY14 N=608 B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY11 and FY14 surveys. (1-Not effective at all, 10-Very effective) *Significantly different between FY11 and FY14 surveys. To what extent do you agree with the following statements about the World Bank Group’s work in Togo? (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY11 and FY14 surveys. To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) 1 Only those questions with similar response options/scales could be included in these comparisons. 137 The World Bank Togo Country Survey 2013 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) *Significantly different between FY11 and FY14 surveys. How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between FY11 and FY14 surveys. D. The World Bank Group’s Knowledge Work and Activities In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY11 and FY14 surveys. 138 The World Bank Togo Country Survey 2013 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY11 and FY14 surveys. G. Communication and Information Sharing Do you have access to the Internet?* Percentage of Respondents FY11 FY14 Yes 83.0% 88.8% No 17.0% 11.3% *Significantly different between FY11 and FY14 surveys. Do you use/have used the World Bank Group website? Percentage of Respondents FY11 FY14 Yes 46.8% 42.3% No 53.2% 57.7% Which do you primarily use?* Percentage of Respondents FY11 FY14 The World Bank Group’s country website 57.5% 46.8% The World Bank Group’s main website 42.5% 53.2% *Significantly different between FY11 and FY14 surveys. 139 The World Bank Togo Country Survey 2013 Appendix F: Responses to Key Questions by Respondents’ Specializations/Sectors C. World Bank Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) *Significantly different between specializations 140 The World Bank Togo Country Survey 2013 C. World Bank Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between specializations 141 The World Bank Togo Country Survey 2013 In instances where more than 10% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Togo, there were 20% of respondents from the Agriculture/Rural Development/Food Security sector and 15% of respondents from the Education sector. Agriculture/Rural Development/Food Security Sector vs. Others Agriculture/Rural Development/Food Security N=117  All Others N=476 A. General Issues Facing Togo Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo. (Choose no more than THREE) Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Agriculture, food security, rural development* 60.9% 33.2% Public sector governance/reform 52.2% 50.4% Job creation/employment 26.1% 26.8% Transport 25.2% 31.1% Private sector development 21.7% 18.7% Poverty reduction 20.9% 20.4% Education* 15.7% 31.7% Water and sanitation 12.2% 9.8% Health 10.4% 11.3% Social protection and labor 9.6% 6.2% Security/stabilization/reconstruction 7.8% 8.5% Environment, climate change, disaster management 7.0% 6.0% Equality of opportunity 6.1% 8.5% Law and justice 6.1% 5.3% Economic growth 5.2% 4.9% Local governance and institutions* 3.5% 11.3% Energy and mining 2.6% 3.8% Global/regional integration 1.7% 1.3% Information and communications technology 1.7% 0.4% Urban development 0.9% 4.5% Natural resource management 0.9% 0.4% Gender equity 0.0% 1.9% Regional conflict and tensions 0.0% 0.4% Financial markets 0.0% 0.4% Social cohesion 0.0% 2.1% Regulatory framework 0.0% 0.4% *Significantly different between specializations 142 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Agriculture, food security, rural development* 66.7% 53.3% Public sector governance/reform* 50.4% 33.5% Job creation/employment 40.2% 42.7% Economic growth 18.8% 18.7% Private sector development* 17.1% 27.8% Transport 16.2% 19.8% Education* 14.5% 24.6% Water and sanitation 12.8% 11.2% Health (including communicable/non-communicable 11.1% 6.9% diseases) Local governance and institutions 10.3% 11.6% Equality of opportunity 10.3% 14.9% Social protection and labor 7.7% 8.4% Law and justice 6.8% 4.0% Security/stabilization/reconstruction* 6.8% 2.5% Financial markets* 5.1% 1.7% Energy and mining 2.6% 4.4% Natural resource management 1.7% 2.7% Urban development 0.9% 2.3% Regional conflict and tensions 0.0% 0.0% Global/regional integration 0.0% 0.4% Gender equity 0.0% 2.1% Regulatory framework 0.0% 0.0% Information and communications technology 0.0% 1.9% Social cohesion 0.0% 1.1% Environment, climate change, disaster management 0.0% 1.9% *Significantly different between specializations 143 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Togo? (Choose no more than THREE) Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Agriculture, food security, rural development* 72.6% 41.3% Public sector governance/reform* 59.8% 49.3% Private sector development 53.8% 61.7% Transport 30.8% 31.2% Energy and mining 17.1% 22.3% Education 12.0% 10.3% Job creation/employment* 9.4% 23.8% Water and sanitation 6.8% 4.8% Information and communications technology 5.1% 7.8% Health* 5.1% 0.0% Financial markets 4.3% 2.3% Equality of opportunity 3.4% 6.1% Social protection and labor 3.4% 1.1% Environment, climate change, disaster management 3.4% 1.1% Global/regional integration 2.6% 5.9% Urban development 2.6% 1.9% Local governance and institutions 2.6% 6.3% Security/stabilization/reconstruction 1.7% 3.2% Law and justice 1.7% 4.8% Gender equity 0.0% 1.7% Regional conflict and tensions 0.0% 0.0% Regulatory framework 0.0% 1.7% Social cohesion* 0.0% 3.6% Natural resource management* 0.0% 4.8% *Significantly different between specializations B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Togo? Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Agriculture* 83.8% 68.9% Poverty 30.8% 22.6% Governance 29.9% 22.8% Education* 28.2% 40.4% Urban, rural, and social development 28.2% 26.4% Jobs 18.8% 23.0% Health, nutrition, and population* 16.2% 27.2% Transport and ICT 12.0% 16.2% Macroeconomics and fiscal management* 11.1% 5.5% Environment and natural resources 9.4% 5.5% Water 8.5% 8.3% Energy and extractives 6.8% 10.2% Trade and competitiveness 6.0% 8.5% Climate change 3.4% 1.5% Gender 3.4% 1.3% Finance and markets* 1.7% 0.0% Social protection and labor* 1.7% 9.4% *Significantly different between specializations 144 The World Bank Togo Country Survey 2013 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) *Significantly different between specializations 145 The World Bank Togo Country Survey 2013 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between specializations 146 The World Bank Togo Country Survey 2013 Education Sector vs. Others Education N=87  All Others N=506 A. General Issues Facing Togo Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education All Others Education* 67.8% 21.7% Public sector governance/reform 47.1% 51.4% Agriculture, food security, rural development 32.2% 39.8% Transport 29.9% 29.9% Job creation/employment 24.1% 27.1% Poverty reduction 16.1% 21.3% Private sector development 14.9% 20.1% Health (including communicable/non-communicable 13.8% 10.6% diseases) Local governance and institutions 10.3% 9.6% Economic growth* 9.2% 4.2% Water and sanitation 5.7% 11.0% Equality of opportunity 5.7% 8.4% Security/stabilization/reconstruction 4.6% 9.0% Urban development 4.6% 3.6% Law and justice 4.6% 5.6% Social protection and labor 3.4% 7.4% Energy and mining 3.4% 3.6% Environment, climate change, disaster management 2.3% 6.8% Global/regional integration 0.0% 1.6% Gender equity 0.0% 1.8% Regional conflict and tensions 0.0% 0.4% Financial markets 0.0% 0.4% Social cohesion 0.0% 2.0% Regulatory framework 0.0% 0.4% Natural resource management 0.0% 0.6% Information and communications technology 0.0% 0.8% *Significantly different between specializations 147 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education All Others Agriculture, food security, rural development 62.1% 54.9% Education* 59.8% 16.2% Job creation/employment 34.5% 43.6% Public sector governance/reform* 25.3% 38.8% Private sector development 24.1% 25.9% Transport 16.1% 19.6% Health (including communicable/non-communicable 16.1% 6.3% diseases)* Economic growth 12.6% 19.8% Local governance and institutions 9.2% 11.7% Social protection and labor 9.2% 8.1% Energy and mining* 9.2% 3.2% Equality of opportunity 8.0% 15.0% Water and sanitation 6.9% 12.3% Natural resource management* 5.7% 2.0% Law and justice 1.1% 5.1% Regional conflict and tensions 0.0% 0.0% Global/regional integration 0.0% 0.4% Gender equity 0.0% 2.0% Urban development 0.0% 2.4% Regulatory framework 0.0% 0.0% Information and communications technology 0.0% 1.8% Security/stabilization/reconstruction 0.0% 4.0% Social cohesion 0.0% 1.0% Environment, climate change, disaster management 0.0% 1.8% Financial markets 0.0% 2.8% *Significantly different between specializations 148 The World Bank Togo Country Survey 2013 A. General Issues Facing Togo (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Togo? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education All Others Public sector governance/reform 55.2% 50.7% Private sector development* 48.3% 62.2% Transport 39.1% 29.7% Agriculture, food security, rural development* 34.5% 49.7% Education* 20.7% 8.9% Job creation/employment 20.7% 21.0% Information and communications technology* 12.6% 6.3% Energy and mining* 12.6% 22.8% Natural resource management* 12.6% 2.4% Local governance and institutions 8.0% 5.1% Security/stabilization/reconstruction* 6.9% 2.2% Equality of opportunity 5.7% 5.5% Social protection and labor 3.4% 1.2% Social cohesion 3.4% 2.8% Regulatory framework 3.4% 1.0% Global/regional integration 2.3% 5.7% Water and sanitation 2.3% 5.7% Law and justice 1.1% 4.8% Financial markets 1.1% 3.0% Gender equity 0.0% 1.6% Regional conflict and tensions 0.0% 0.0% Urban development 0.0% 2.4% Environment, climate change, disaster management 0.0% 1.8% Health (including communicable/non-communicable 0.0% 1.2% diseases) *Significantly different between specializations B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Togo? Percentage of Respondents (Responses Combined) Education All Others Agriculture 74.7% 71.4% Education* 66.7% 33.0% Health, nutrition, and population* 36.8% 23.0% Governance 27.6% 23.6% Urban, rural, and social development 21.8% 27.6% Jobs 19.5% 22.6% Poverty 18.4% 25.2% Social protection and labor 10.3% 7.4% Energy and extractives 6.9% 10.0% Transport and ICT* 6.9% 16.8% Trade and competitiveness 4.6% 8.6% Macroeconomics and fiscal management 3.4% 7.2% Water* 2.3% 9.4% Finance and markets 0.0% 0.4% Environment and natural resources* 0.0% 7.4% Climate change 0.0% 2.2% Gender 0.0% 2.0% *Significantly different between specializations 149 The World Bank Togo Country Survey 2013 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? (1-Not important at all, 10-Very important) *Significantly different between specializations 150 The World Bank Togo Country Survey 2013 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Togo? (1-Not effective at all, 10-Very effective) *Significantly different between specializations 151 The World Bank Togo Country Survey 2013 Appendix G: Indicator Questions as a Function of Exposure to the Bank Yellow highlight indicates significant difference between Yes and No mean. 152 The World Bank Togo Country Survey 2013 Appendix H: Indicator Questions as a Function of Stakeholder Group *Significantly different between stakeholder groups 153 The World Bank Togo Country Survey 2013 Appendix I: Togo FY 2014 Questionnaire World Bank Group Client Survey FY14 – Togo The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Togo or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Togo, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Togo. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING TOGO A1. In general would you say that Togo is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 154 The World Bank Togo Country Survey 2013 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Togo. Please identify which of the following you consider the most important development priorities in Togo? (Choose no more than THREE) -- Kindly read to the end before making your choices Social protection and labor (e.g., pensions, 1 14 Environment, climate change, disaster management targeted social assistance) 2 Transport (e.g., roads, bridges, transportation) 15 Equality of opportunity (i.e., equity) Health (including communicable/non-communicable 3 Security/stabilization/reconstruction 16 diseases) Public sector governance/reform (i.e., government effectiveness, public financial management, public 4 17 Education expenditure, fiscal system reform, good governance, anti-corruption) 5 Global/regional integration 18 Poverty reduction 6 Gender equity 19 Social cohesion Private sector development (trade, 7 competitiveness, business climate, foreign direct 20 Agriculture, food security, rural development investment) 8 Water and sanitation 21 Economic growth 9 Energy and mining 22 Law and justice (e.g., judicial system) 10 Regional conflict and tensions 23 Regulatory framework 11 Job creation/employment 24 Local governance and institutions 12 Financial markets 25 Natural resource management 13 Urban development 26 Information and communications technology 155 The World Bank Togo Country Survey 2013 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Togo? (Choose no more than THREE) -- Kindly read to the end before making your choices 1 Water and sanitation 14 Security/stabilization/reconstruction Private sector development (trade, competitiveness, 2 Equality of opportunity (i.e., equity) 15 business climate, foreign direct investment) 3 Economic growth 16 Energy and mining Public sector governance/reform (i.e., government effectiveness, public financial management, public 4 Regional conflict and tensions 17 expenditure, fiscal system reform, good governance, anti-corruption) 5 Global/regional integration 18 Social cohesion 6 Gender equity 19 Education 7 Urban development 20 Natural resource management 8 Regulatory framework 21 Environment, climate change, disaster management Health (including communicable/non-communicable 9 Local governance and institutions 22 diseases) Social protection and labor (e.g., pensions, targeted 10 23 Agriculture, food security, rural development social assistance) 11 Law and justice (e.g., judicial system) 24 Job creation/employment 12 Transport (e.g., roads, bridges, transportation) 25 Financial markets 13 Information and communications technology 156 The World Bank Togo Country Survey 2013 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Togo? (Choose no more than THREE) -- Kindly read to the end before making your choices Private sector development (trade, competitiveness, 1 Energy and mining 13 business climate, foreign direct investment) 2 Gender equity 14 Job creation/employment 3 Equality of opportunity (i.e., equity) 15 Agriculture, food security, rural development 4 Global/regional integration 16 Transport (e.g., roads, bridges, transportation) Social protection and labor (e.g., pensions, 5 17 Security/stabilization/reconstruction targeted social assistance) 6 Regional conflict and tensions 18 Education 7 Urban development 19 Natural resource management 8 Water and sanitation 20 Environment, climate change, disaster management Health (including communicable/non-communicable 9 Information and communications technology 21 diseases) 10 Regulatory framework 22 Law and justice (e.g., judicial system) 11 Social cohesion 23 Local governance and institutions Public sector governance/reform (i.e., government effectiveness, public financial 12 24 Financial markets management, public expenditure, fiscal system reform, good governance, anti-corruption) A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Togo? (Choose no more than TWO) Kindly read to the end before making your choices 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 157 The World Bank Togo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Togo? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Togo. 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Togo solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Togo, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Togo? (Choose no more than THREE) 1 Agriculture 10 Trade and competitiveness 2 Energy and extractives 11 Macroeconomics and fiscal management 3 Finance and markets 12 Poverty 4 Health, nutrition, and population 13 Social protection and labor 5 Transport and ICT 14 Urban, rural, and social development 6 Water 15 Climate change 7 Education 16 Gender 8 Environment and natural resources 17 Jobs 9 Governance PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 158 The World Bank Togo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Togo? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Making data available   3 Policy advice, studies, analyses   4 Providing financial resources   Supporting capacity development (state and semi- 5   state institutions) 6 Providing technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (e.g., South-South 9   knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance)   11 Other (please specify): ________________________   How effectively do the World Bank Group’s activities below support Togo’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/facilitating 1 2 3 4 5 6 7 8 9 10  B7 Making data available 1 2 3 4 5 6 7 8 9 10  B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10  B9 Providing financial resources 1 2 3 4 5 6 7 8 9 10  B10 Providing technical assistance 1 2 3 4 5 6 7 8 9 10  B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10  B12 Donor coordination 1 2 3 4 5 6 7 8 9 10  Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10  knowledge sharing) B14 Strategy formulation (e.g., PRSP assistance) 1 2 3 4 5 6 7 8 9 10  159 The World Bank Togo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP The World Bank Group can provide capacity building support in a number of ways in Togo. To which degree would Togo benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B15 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10  participate in development efforts The public sector, related to implementation of B16 1 2 3 4 5 6 7 8 9 10  specific development projects on the ground The public sector, related to changing institutions B17 1 2 3 4 5 6 7 8 9 10  (organizations or sociopolitical conditions) The private sector, related to institutional and policy B18 1 2 3 4 5 6 7 8 9 10  change The legislative branch, to help them more effectively B19 1 2 3 4 5 6 7 8 9 10  debate and consider development programs How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Togo? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B20 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B21 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B22 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Togo to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B23 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B24 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B25 1 2 3 4 5 6 7 8 9 10  achieve development goals) 160 The World Bank Togo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B26. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Togo? (Choose no more than TWO) -- Kindly read to the end before making your choices 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Togo 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to post-conflict countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): __________________________________________________ 21 Don’t know B27. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Togo? (Choose no more than TWO) 1 Capacity development (state and semi-state institutions) 2 Policy based lending/budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know 161 The World Bank Togo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B28. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations (e.g., WAEMU, ECOWAS, African Union) 16 Other (please specify): __________________________ 17 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Togo? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B29 1 2 3 4 5 6 7 8 9 10  relevant role in development in Togo The World Bank Group’s work is aligned with what I B30 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Togo The World Bank Group supports programs and B31 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Togo The World Bank Group treats clients and B32 1 2 3 4 5 6 7 8 9 10  stakeholders in Togo with respect 162 The World Bank Togo Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Togo, in terms of each of the following? To no To a very Don't degree at significant know all degree B33 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B34 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B35 1 2 3 4 5 6 7 8 9 10  circumstances) B36 Being inclusive 1 2 3 4 5 6 7 8 9 10  B37 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B38 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B39 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B40 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work Collaboration with groups outside of the B41 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B42 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B43 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B44 1 2 3 4 5 6 7 8 9 10  the ground B45 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B46. To be a more effective development partner in Togo, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B47. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 163 The World Bank Togo Country Survey 2013 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Togo? Not important Very Don't at all important know 1 Agriculture 1 2 3 4 5 6 7 8 9 10  2 Energy and extractives 1 2 3 4 5 6 7 8 9 10  3 Finance and markets 1 2 3 4 5 6 7 8 9 10  4 Health, nutrition, and population 1 2 3 4 5 6 7 8 9 10  5 Transport and ICT 1 2 3 4 5 6 7 8 9 10  6 Water 1 2 3 4 5 6 7 8 9 10  7 Education 1 2 3 4 5 6 7 8 9 10  8 Environment and natural resources 1 2 3 4 5 6 7 8 9 10  9 Governance 1 2 3 4 5 6 7 8 9 10  10 Trade and competitiveness 1 2 3 4 5 6 7 8 9 10  11 Macroeconomics and fiscal management 1 2 3 4 5 6 7 8 9 10  12 Poverty 1 2 3 4 5 6 7 8 9 10  13 Social protection and labor 1 2 3 4 5 6 7 8 9 10  14 Urban, rural, and social development 1 2 3 4 5 6 7 8 9 10  15 Climate change 1 2 3 4 5 6 7 8 9 10  16 Gender 1 2 3 4 5 6 7 8 9 10  17 Jobs 1 2 3 4 5 6 7 8 9 10  PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 164 The World Bank Togo Country Survey 2013 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Togo? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Education 1 2 3 4 5 6 7 8 9 10  2 Health 1 2 3 4 5 6 7 8 9 10  3 Agricultural development 1 2 3 4 5 6 7 8 9 10  4 Infrastructure (roads, water & sanitation, electricity) 1 2 3 4 5 6 7 8 9 10  5 Community development 1 2 3 4 5 6 7 8 9 10  6 Social protection 1 2 3 4 5 6 7 8 9 10  7 Trade 1 2 3 4 5 6 7 8 9 10  8 Transport 1 2 3 4 5 6 7 8 9 10  9 Telecommunications 1 2 3 4 5 6 7 8 9 10  10 Private sector development and business climate 1 2 3 4 5 6 7 8 9 10  11 Financial sector (banks, microfinance, etc.) 1 2 3 4 5 6 7 8 9 10  Disaster management and climate change 12 1 2 3 4 5 6 7 8 9 10  (mitigation, adaptation) 13 Energy 1 2 3 4 5 6 7 8 9 10  14 Extractive industries 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 15 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform, anti-corruption) 16 Job creation/employment 1 2 3 4 5 6 7 8 9 10  17 Global/regional integration 1 2 3 4 5 6 7 8 9 10  165 The World Bank Togo Country Survey 2013 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Togo? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Togo? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Togo? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Togo? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C6 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Togo The World Bank Group meets Togo’s needs C7 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Togo? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 166 The World Bank Togo Country Survey 2013 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Togo, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Togo's development D4 1 2 3 4 5 6 7 8 9 10  priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Togo’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 167 The World Bank Togo Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Togo’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10  the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10  Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10  in Togo Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10  increases Togo’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10  and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 168 The World Bank Togo Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK GROUP E15. Which of the following best describes the way the World Bank Group operates in Togo? (Select only one response) 1 The World Bank Group takes too much risk in Togo 2 The World Bank Group does not take enough risk in Togo 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer E16. To what extent do you believe the World Bank Group is adequately staffed in Togo? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 169 The World Bank Togo Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TOGO F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Togo? (Choose no more than TWO) -- Kindly read to the end before making your choices 1 Provide more adequate data/knowledge/statistics/figures on Togo’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Togo’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Increase the level of World Bank Group staffing in Togo’s office 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Togo, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Togo? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Togo 6 Don’t know 170 The World Bank Togo Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TOGO F3. Please answer the following questions: A. Which THREE areas below would B. Which THREE areas Choose no more than THREE for each benefit most from the World Bank below would benefit most column Group playing a leading role among from other donors in international partners in Togo? Togo? 1 Building social safety nets   2 Strengthening public financial management   3 Reducing violence   4 Increasing access to justice systems   5 Strengthening security mechanisms   Strengthening conflict resolution 6   mechanisms 7 Increasing access to basic services   8 Building capacity of state institutions   9 Generating jobs   10 Improving livelihoods   11 Increasing cohesion   Stimulating dialogue to promote peace and 12   stability 171 The World Bank Togo Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Togo? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Emails 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 172 The World Bank Togo Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.banquemondiale.org/togo or www.worldbank.org/togo) 2 The World Bank Group’s main website (www.worldbank.org) Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G9 1 2 3 4 5 6 7 8 9 10  I did a few years ago I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G12 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10  of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 173 The World Bank Togo Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) Kindly read to the end before making your choices 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Financial Sector/Private Bank 12 Civil Society Organization, NGO, Association, Community Based Organization 13 Media (Press, Radio, TV, Web, etc.) 14 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 15 Trade Union 16 Faith-Based Group 17 Academia/Research Institute/Think Tank 18 Youth organizations 19 Judiciary Branch 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti-corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 174 The World Bank Togo Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Togo? (Select all that apply) 1 The World Bank (IBRD/IDA)  2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Which of the following describes most of your exposure to the World Bank Group in Togo? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 Lomé (capital city) 2 Outside Lomé Thank you for completing the survey! 175