96123 Mali The World Bank Group Country Survey FY 2014 Report of Findings October 2014 The World Bank Group Mali Country Opinion Survey 2014 Acknowledgements The Mali Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron, and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Mali country team and the local fielding agency CEDREF. In particular, PORG is grateful to Paola Ridolfi (Country Program Coordinator) and Moussa Diarra (Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Mali Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Mali ........................................................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Importance and Effectiveness......................................25 VII. How the World Bank Group Operates .......................................30 VIII. World Bank Group’s Knowledge and Instruments .....................36 IX. The Future Role of the World Bank Group in Mali .....................41 X. Communication and Openness..................................................47 XI. Appendices ................................................................................53 2 The World Bank Group Mali Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Mali perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Mali regarding:  Their views regarding the general environment in Mali;  Their overall attitudes toward the World Bank Group in Mali;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Mali;  Perceptions of the World Bank Group’s future role in Mali.  Use data to help inform Mali country team’s strategy. II. Methodology In May 2014, 751 stakeholders of the World Bank Group in Mali were invited to provide their opinions on the World Bank Group’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 260 stakeholders participated in the survey (35% response rate). Respondents received the questionnaire via post or courier and returned it accordingly. Respondents were asked about: general issues facing Mali; their overall attitudes toward the World Bank Group (WBG); the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Mali; and the WBG’s communication and information sharing in Mali. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Mali: Respondents were asked to indicate whether Mali is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Mali, and how “shared prosperity� would be best achieved in Mali. 3 The World Bank Group Mali Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Mali, WBG staff preparedness to help Mali solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Mali, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Mali, the extent to which the WBG meets Mali’s needs for knowledge services and financial instruments, and the WBG’s level of effectiveness across thirty-five development areas, such as economic growth, governance, job creation, health, education, agriculture and rural development. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, the WBG imposing reasonable conditions on its lending, disbursing funds promptly, and providing effective implementation support. F. The Future Role of the World Bank Group in Mali: Respondents were asked to indicate what the WBG should do to make itself of greater value in Mali, which services the WBG should offer more of in the country, and which development areas would benefit most from WBG playing a leading role as compared to other donors. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites and social media channels. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Mali, which WBG agencies they work with, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 365 respondents (56% response rate) who completed the survey in FY 2007 and 176 respondents (75% response rate) who completed the country survey in FY 2002. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Group Mali Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, a small number of respondents from the office of the President, Prime Minister were combined with respondents from the office of a minister; respondents from PMUs and consultants/contractors working on World Bank Group- supported projects/programs were combined with employees of ministries; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs, community based organizations, trade unions, faith-based groups, and private foundations were combined into the “CSO� category; and the few respondents from the office of a parliamentarian, bilateral agencies, multilateral agencies, independent government institutions, and the judiciary branch were included in the “Other� category. 5 The World Bank Group Mali Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization When more than 15% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix I), analyses are done to see these respondents’ views about the development priorities in Mali, the areas of development that would contribute most to poverty reduction and economic growth, which areas the WBG should focus its attention and resources on, and importance and effectiveness of the WBG’s work in specific sectors. 6 The World Bank Group Mali Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents indicated that they were located in Bamako.  Because of the small number of respondents from Koulikoro, these respondents were combined with respondents from Bamako for all further analyses.  Note that there were no respondents from Kidal and Tombouctou.  Responses across all geographic locations for all country survey questions can be found in Appendix C (see page 96).  Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. 7 The World Bank Group Mali Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Mali, can be found in Appendix G (see page 140). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in that table. 8 The World Bank Group Mali Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group 9 The World Bank Group Mali Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents from the office of President/Prime Minister/Minister had the highest levels of familiarity with the WBG whereas respondents from the media and academia/research institutes/think tanks had significantly lower levels of familiarity.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of familiarity with the WBG than respondents who indicated that they do not collaborate with the WBG.  Respondents in this year’s country survey had significantly higher levels of familiarity with the WBG in Mali compared to respondents from the FY ’07 country survey (4.2) and significantly lower levels of familiarity with the WBG compared to respondents from the FY ’02 country survey (6.7).  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Mali, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Mali’s development, and the WBG’s ability to help achieve development results in Mali. 10 The World Bank Group Mali Country Opinion Survey 2014 IV. General Issues Facing Mali Headed in the Right Direction  A majority of respondents across all stakeholder groups indicated that Mali is headed in the right direction. Percentage of Respondents (N=240) The right direction 69% The wrong direction 4% Not sure 27% "In general would you say that Mali is headed in ...?" (Respondents chose from a list.) 11 The World Bank Group Mali Country Opinion Survey 2014 IV. General Issues Facing Mali (continued) Development Priority  In the FY’07 country survey*, economic growth (49%) and government effectiveness/ governance (41%) were considered the most important development priorities for Mali. Percentage of Respondents (N=249) Security/stabilization/reconstruction 45% Education 45% Public sector governance/reform 38% Health 17% Rural development 16% Job creation/employment 14% Anti corruption 14% Transport 13% Agricultural development 12% Poverty reduction 11% Food security 10% Domestic private sector development 10% Energy 8% Social protection 5% Law and justice 5% Water and sanitation 4% Social cohesion 4% Economic growth 4% Equality of opportunity 3% Local governance and institutions 3% "Listed below are a number of development priorities in Mali. Please identify which of the following you consider the most important development priorities in Mali. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY’14 country survey were provided in the FY’07 country survey. 12 The World Bank Group Mali Country Opinion Survey 2014 IV. General Issues Facing Mali (continued) Factors Contributing to Poverty Reduction  Respondents from the agriculture/rural development/food security sector were significantly more likely to indicate that rural development would contribute most to reducing poverty in Mali compared to respondents from other sectors.  In the FY’07 country survey*, respondents indicated that agriculture development (36%) would contribute most to reducing poverty in Mali. Percentage of Respondents (N=255) Rural development 35% Anti corruption 30% Job creation/employment 30% Economic growth 29% Agricultural development 22% Public sector governance/reform 22% Education 21% Domestic private sector development 16% Local governance and institutions 11% Food security 9% Security/stabilization/reconstruction 9% Water and sanitation 8% Health 8% Equality of opportunity 7% Social protection 7% Energy 7% Law and justice 6% Transport 6% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mali? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY’14 country survey were provided in the FY’07 country survey. 13 The World Bank Group Mali Country Opinion Survey 2014 IV. General Issues Facing Mali (continued) Factors Contributing to Economic Growth  Respondents from the agriculture/rural development/food security sector were significantly more likely to indicate that agricultural development would contribute most to generating economic growth in Mali compared to respondents from other sectors. Percentage of Respondents (N=255) Rural development 32% Domestic private sector development 31% Anti corruption 28% Public sector governance/reform 28% Agricultural development 24% Energy 22% Job creation/employment 16% Trade and exports 13% Education 13% Transport 12% Natural resource management 9% Foreign direct investment 9% Security/stabilization/reconstruction 9% Health 7% Food security 5% Global/regional integration 4% Social cohesion 4% Local governance and institutions 4% Equality of opportunity 4% Information and communications technology 4% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mali? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 14 The World Bank Group Mali Country Opinion Survey 2014 IV. General Issues Facing Mali (continued) Achieving “Shared Prosperity� Percentage of Respondents (N=210) Better employment opportunities for young people 42% Education and training that better ensure job opportunity 28% Consistent economic growth 20% Greater access to micro-finance for the poor 18% Greater access to health and nutrition for citizens 17% Better opportunity for the poor who live in rural areas 14% Better entrepreneurial opportunities 12% Better quality public services 10% Better employment opportunities for women 8% Greater voice and participation for citizens to help ensure greater accountability 8% More reliable social safety net 7% Greater equity of fiscal policy 7% A growing middle class 5% Other 1% Better opportunity for the poor who live in urban areas 1% "When thinking about the idea of "shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in Mali? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 15 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Focusing World Bank Group Resources  Respondents from academia/research institutes/think tanks were significantly more likely to indicate that the WBG should focus its resources on education compared to respondents from other stakeholder groups.  In the FY’07 country survey*, respondents indicated that the WBG should focus on economic growth (38%). Percentage of Respondents (N=252) Education 36% Public sector governance/reform 33% Rural development 25% Health 24% Agricultural development 21% Security/stabilization/reconstruction 21% Job creation/employment 20% Poverty reduction 19% Transport 18% Domestic private sector development 15% Energy 11% Economic growth 9% Anti corruption 8% Food security 7% Water and sanitation 5% Social protection 4% Local governance and institutions 4% Trade and exports 3% Equality of opportunity 3% “When thinking about how the World Bank Group can have the most impact on development results in Mali, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mali? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY’14 country survey were provided in the FY’07 country survey. 16 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the WBG’s overall effectiveness in Mali than respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the WBG’s overall effectiveness in Mali.  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s overall effectiveness in Mali compared to respondents from the FY’07 country survey (5.8) and significantly lower ratings compared to respondents from the FY’02 country survey (6.8). Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 "Overall, please rate your impression of the World Bank Group’s effectiveness in Mali. " (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question)  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar ratings for the extent to which the WBG’s work helps to achieve development results in Mali. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.0 "To what extent does the World Bank Group’s work help to achieve development results in Mali?" (1 - "To no degree at all", 10 - "To a very significant degree") 17 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Building/Strengthening Country Systems (Indicator Question)  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar ratings for the extent to which the WBG helps to build/strengthen existing country systems in Mali. Mean Rating 1 2 3 4 5 6 7 8 9 10 All resopndents 6.9 "To what extent does the World Bank Group help to build/strengthen existing country systems in Mali?" (1-"To no degree at all", 10-"To a very significant degree") Staff Preparedness (Indicator Question)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Mali solve its most complicated development challenges than respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mali solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 18 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were no significant differences across stakeholder groups in their aggregated responses to twenty six indicator questions (responses to individual indicator questions across all stakeholder groups can be found in Appendix H, page 141). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.6 Office of President/Prime Minster/Minster 7.5 Employee of Ministry/PMU/Consultant on WBG 6.8 project Other 6.8 CSO 6.7 Media 6.6 Local Government 6.4 Private Sector/Financial Sector/Private Bank 6.1 Academia/Research Institute/Think Tank 5.8 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices G and H. 19 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Respondents in the FY’07 country survey* indicated that the WBG’s greatest values to Mali were lending when others won’t (38%) and financial resources (38%). * Not all of the response options provided in the FY’14 country survey were provided in the FY’07 country survey. 20 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the effectiveness of the WBG’s technical assistance, strategy formulation, and policy advice, studies, analysis than respondents who do not collaborate with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 7.7 Technical assistance 7.2 Strategy formulation 6.9 Donor coordination 6.9 Mobilizing third party financial resources 6.8 Policy advice, studies, analyses 6.8 Data 6.7 Convening/facilitating 6.6 Linkage to non-Bank expertise (i.e., South-South 6.2 knowledge sharing) “How effectively do the World Bank Group’s activities support Mali’s efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 21 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Capacity Building  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the effectiveness of the WBG’s capacity building work in project implementation and policy design than respondents who do not collaborate with the WBG. Mean Effectiveness/Importance Rating 1 2 3 4 5 6 7 8 9 10 7.2 Project implementation 8.3 7.0 Policy design 8.0 6.2 Citizen engagement 8.2 Effectiveness Importance "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mali?" (1-"Not effective at all", 10-"Very effective") "When thinking about how to improve capacity building in Mali to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1-"Not important at all", 10-"Very important") 22 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents who professionally collaborate/work with the WBG were significantly more likely to indicate that the WBG’s greatest weaknesses were “too complex processes� and “too slow processes� and significantly less likely to indicate that the WBG’s “staff too inaccessible� compared to respondents who do not collaborate with the WBG. 23 The World Bank Group Mali Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=247) There is not an adequate level of citizen/civil society 38% participation The World Bank Group is not sensitive enough to 34% political/social realities on the ground The World Bank Group does not do adequate follow 29% through/follow-up Reforms are not well thought out in light of country 28% challenges Lack of/inadequate levels of capacity in Government 24% The Government works inefficiently 23% The World Bank Group works too slowly 23% Inadequate funding 21% Ongoing conflict and instability 20% Political pressures and obstacles 18% Poor donor coordination 6% Other 5% "When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 24 The World Bank Group Mali Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Sectoral Importance 25 The World Bank Group Mali Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness 26 The World Bank Group Mali Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were statistically significant differences across stakeholder groups in their ratings of the WBG’s effectiveness across seven of these thirty-five development areas in Mali. For the most part, respondents from the office of President/Prime Minister/Minister and local governments tended to give the highest ratings for the WBG’s effectiveness, whereas respondents from the private sector/financial sector/private banks and the media tended to give significantly lower ratings. Ratings across all development areas by stakeholder groups can be found in Appendix B (see page 74). Those areas with significant stakeholder group differences were:  “Economic growth�;  “Food security�;  “Communicable/non-communicable diseases�;  “Global/regional integration�;  “Climate change�;  “Trade and exports�; and  “Financial markets�.  Respondents who collaborate/work with the WBG gave significantly higher effectiveness ratings for “Local governance and institutions� and “Gender equity� compared to respondents who do not collaborate with the WBG. Ratings across all areas by level of collaboration can be found in Appendix D (see page 114).  Respondents from the agriculture/rural development/food security sector gave statistically similar effectiveness ratings for “Rural development�, “Agricultural development�, and “Food security� compared to respondents from other sectors. Ratings across all areas by sectors can be found in Appendix E (see page 132).  Note in the Appendix on the sectoral effectiveness (Appendix A, page 66) that primarily informed stakeholders responded to this question. 27 The World Bank Group Mali Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s effectiveness in “Education� and significantly lower ratings for the WBG’s effectiveness in “Law and justice� and “Social protection� compared to respondents from the FY’07 survey.  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s effectiveness in “Education�, “Poverty reduction�, and “Public sector governance/reform� compared to respondents from the FY’02 survey. 28 The World Bank Group Mali Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Mali, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Mali. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at environmental sustainability;  The WBG’s effectiveness at local governance and institutions;  The WBG’s effectiveness at social cohesion;  The WBG’s effectiveness at food security; and  The WBG’s effectiveness at equality of opportunity.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Mali, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at foreign direct investment;  The WBG’s effectiveness at local governance and institutions;  The WBG’s effectiveness at climate change;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at urban development. 29 The World Bank Group Mali Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Mali  Respondents who collaborate/work with the WBG had significantly higher levels of agreement with these three statements (including the indicator questions) compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement with these three statements.  Respondents in this year’s country survey had significantly higher levels of agreement with all three statements about the WBG’s work in Mali compared to respondents in the FY’07 country survey. Respondents in this year’s country survey had significantly higher levels of agreement with the two indicator statements compared to respondents in the FY’02 country survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.3 Overall the World Bank Group currently plays a 5.9 relevant role in development in Mali� ^* 4.3 7.0 The World Bank Group supports programs and 5.7 strategies that are realistic for Mali* 6.9 The World Bank Group’s work is aligned with 6.6 FY 2014 what I consider the development priorities for 5.7 FY 2007 Mali� ^* 4.7 FY 2002 "To what extent do you agree with the following statements about the World Bank Group’s work in Mali?" (1-"Strongly disagree", 10-"Strongly agree") ^Significantly different between FY 2014 and FY 2002; *Significantly different between FY 2014 and FY 2007 �Indicator Question 30 The World Bank Group Mali Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly lower levels of agreement with the statement that “the WBG disburses funds promptly� compared to respondents from the FY’07 and FY’02 country surveys. Respondents in this year’s country survey had significantly higher levels of agreement with several statements that could be compared to respondents from the FY’07 country survey. Statistically significant differences are noted in the chart.  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG had statistically similar levels of agreement with the indicator questions. 31 The World Bank Group Mali Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  There were statistically significant differences across stakeholder groups in their ratings of the WBG’s effectiveness as a development partner in two of these aspects: “staff accessibility� and “ease of access to the people at the WBG who are making decisions important to my work�. Respondents from the office of President/Prime Minister/ Minister gave the highest ratings, whereas respondents from local governments gave significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government � 8.1 Being a long-term partner � 8.0 Collaboration with other donors � 7.6 Straightforwardness and honesty � 7.0 Being inclusive � 6.3 Openness � 6.3 Collaboration with groups outside of the 6.1 Government � The speed in which it gets things accomplished on 5.9 the ground � Responsiveness � 5.7 Flexibility (in terms of changing country 5.6 circumstances) � Staff accessibility � 5.5 Ease of access to the people at the WBG who are 5.5 making decisions important to my work � Flexibility (in terms of the institution’s products 5.2 and services) � "To what extent is the World Bank Group an effective development partner in Mali, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") �Indicator Question 32 The World Bank Group Mali Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for a number of aspects of the WBG as an effective development partner compared to respondents who do not collaborate with the WBG, including: straightforwardness and honesty, being inclusive, openness, collaboration with groups outside of the Government, responsiveness, staff accessibility, and ease of access to the people at the WBG who are making decisions important to my work. 33 The World Bank Group Mali Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Mali  Respondents who collaborate/work with the WBG were significantly more likely to indicate that the WBG’s decisions that support the program in Mali are made in the country office compared to respondents who do not collaborate with the WBG. Percentage of Respondents (N=248) At the Headquarters (in Washington D.C.) 58% In the country 8% Don't know 33% "Where are the World Bank Group’s decisions made primarily that support the program in Mali ?" (Respondents chose from a list.) The World Bank Group’s Staffing in Mali Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.4 "To what extent do you believe the World Bank Group is adequately staffed in Mali?" (1 - "To no degree at all", 10-"To a very significant degree") 34 The World Bank Group Mali Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Mali  Respondents who collaborate/work with the WBG were significantly more likely to indicate that the WBG’s approach to risk is appropriate in Mali compared to respondents who do not collaborate with the WBG. Percentage of Respondents (N=198) Don't know 49% The World Bank Group does not take enough risk 35% in Mali The World Bank Group’s approach to risk is 15% appropriate The World Bank Group takes too much risk in 2% Mali "Which of the following best describes the way the World Bank Group operates in Mali?" (Respondents chose from a list.) Measuring Results: WBG Internal Evaluation Mechanisms Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 "To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Mali?" (1 - "To no degree at all", 10-"To a very significant degree") 35 The World Bank Group Mali Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG’s Knowledge Work and Activities  Respondents who collaborate with the WBG were significantly more likely to indicate that they consulted WBG’s knowledge work and activities more often (weekly and monthly) than respondents who do not collaborate with the WBG. Percentage of Respondents (N=242) Weekly 2% Monthly 7% A few times a year 32% Rarely 29% Never 29% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) Meeting Mali’s Knowledge Needs (Indicator Question)  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG had statistically similar levels of agreement that the WBG meets Mali’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "The World Bank Group meets Mali’s needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") 36 The World Bank Group Mali Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar ratings for these aspects of the WBG’s knowledge work and activities (including the indicator question). Mean Rating 1 2 3 4 5 6 7 8 9 10 Are timely 7.3 Enhance your knowledge and/or skills 7.2 Are source of relevant information on global good 7.1 practices Are relevant to Mali's development priorities 7.1 Are adaptable to Mali’s specific development 6.9 challenges and country circumstances � Lead to practical solutions 6.8 Are accessible (well written and easy to understand) 6.4 Include appropriate level of stakeholder 6.2 involvement during preparation Are adequately disseminated 5.7 Are translated enough into local language 3.7 "In Mali, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") �Indicator Question 37 The World Bank Group Mali Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Mali. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 38 The World Bank Group Mali Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  While respondents across nearly all stakeholder groups tended to indicate “investment lending� as the WBG’s most effective instrument in reducing poverty in Mali, a majority of respondents from CSOs indicated “capacity development� as the WBG’s most effective instrument. Percentage of Respondents (N=247) Investment lending 62% Capacity development 45% Policy based lending/budget support to the 21% Government Sector-wide approaches 19% Technical assistance 15% Emergency Recovery lending 6% Co-financing arrangements 5% Knowledge products/services 4% Trust Fund management 4% Don’t know 4% Other 3% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Mali? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 39 The World Bank Group Mali Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mali’s Needs for Financial Instruments (Indicator Question)  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG had statistically similar levels of agreement that the WBG’s financial instruments meet Mali’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.6 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Mali" (1-"Strongly disagree", 10-"Strongly agree") Contribution of WBG’s Technical Assistance/Advisory Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Evaluation (assessing the impact and results) 7.2 Implementation (executing, carrying out, 6.9 monitoring, and making appropriate adjustments) Design (appraising and planning the solutions) 6.8 Conceptualization (understanding and framing 6.7 the problem) "To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Mali’s development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 40 The World Bank Group Mali Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mali Making the World Bank Group of Greater Value  While respondents from the media, private sector/financial sector/private banks, and CSOs were significantly more likely to indicate that the WBG should reach out more to groups outside of government, respondents from local governments tended to indicate that the WBG should collaborate more effectively with government clients in order to make itself of greater value in Mali. Percentage of Respondents (N=251) Reach out more to groups outside of Government 27% Collaborate more effectively with Government 24% clients Increase the level of capacity development in the 24% country Reduce the complexity of obtaining World Bank 24% Group financing Provide more adequate data/knowledge/statistics/ 20% figures on Mali’s economy Offer more innovative financial products 16% Work faster 12% Improve the quality of its experts as related to 11% Mali’s specific challenges Offer more innovative knowledge services 9% Increase availability of Fee-Based services (e.g., in 8% energy, gas, and water sectors) Improve the competitiveness of its financing 7% compared to markets Increase the level of World Bank Group staffing in 5% Mali’s office Ensure greater selectivity in its work 5% Other 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Mali? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 The World Bank Group Mali Country Opinion Survey 2014 IX. The Future Role of the WBG in Mali (continued) World Bank Group’s Presence in Mali Percentage of Respondents (N=231) More local presence 71% The current level of local presence is adequate 13% Less local presence 3% Don't know 13% "To be a more effective development partner in Mali, do you believe that the World Bank Group should have… ?" (Respondents chose from a list.) World Bank Group’s Services in Mali Percentage of Respondents (N=249) Financial services 40% The combination is appropriate for Mali 33% Knowledge products 11% Don't know 9% Convening services 6% None of the above 1% "When considering the combination of services that the World Bank Group offers in Mali, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mali?" (Respondents chose from a list.) 42 The World Bank Group Mali Country Opinion Survey 2014 IX. The Future Role of the WBG in Mali (continued) WBG Capacity Building Support Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of 8.3 specific development projects on the ground The private sector, related to institutional and 8.0 policy change Groups outside of government to help them more effectively engage and participate in 7.7 development efforts The public sector, related to changing 7.5 institutions "The World Bank Group can provide capacity building support in a number of ways in Mali. To which degree would Mali benefit, if capacity building were to support...?" (1-"To no degree at all", 10-"To a very significant degree") 43 The World Bank Group Mali Country Opinion Survey 2014 IX. The Future Role of the WBG in Mali (continued) Collaborating with Stakeholders in Mali Percentage of Respondents (N=255) Local Government 37% Private sector 34% Community Based Organizations 26% Beneficiaries 25% NGOs 19% Academia/think tanks/research institutes 17% Donor community 8% Regional organizations (e.g., WAEMU, ECOWAS, 8% CILSS) Media 6% Don’t know 3% Parliament 2% UN agencies 2% Other 2% Foundations 1% UN and regional peace keeping forces 1% Emerging donors 1% Faith based organizations <1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 44 The World Bank Group Mali Country Opinion Survey 2014 IX. The Future Role of the WBG in Mali (continued) The WBG Playing a Leading Role among International Partners Percentage of Respondents (N=239) Strengthening public financial management 63% Generating jobs 59% Increasing access to basic services 54% Building capacity of state institutions 32% Building social safety nets 23% Stimulating dialogue to promote peace and stability 14% Strengthening security mechanisms 13% Improving livelihoods 12% Increasing access to justice systems 10% Strengthening conflict resolution mechanisms 6% Reducing violence 5% Increasing cohesion 2% "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Mali? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 45 The World Bank Group Mali Country Opinion Survey 2014 IX. The Future Role of the WBG in Mali (continued) Other Donors Playing a Leading Role Percentage of Respondents (N=220) Stimulating dialogue to promote peace and stability 40% Building social safety nets 30% Generating jobs 29% Reducing violence 25% Strengthening conflict resolution mechanisms 24% Increasing access to basic services 24% Building capacity of state institutions 24% Strengthening security mechanisms 23% Strengthening public financial management 20% Improving livelihoods 19% Increasing access to justice systems 17% Increasing cohesion 17% “Which THREE areas below would benefit most from other donors in Mali ? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) 46 The World Bank Group Mali Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=246) Local newspapers 39% Local television 38% Internet 34% International television 23% International radio 18% International newspapers 14% Local radio 11% Other 8% Periodicals 7% Social media (e.g., Facebook, Twitter, Youtube, 2% Flickr) Mobile phones 1% Blogs <1% "How do you get most of your information about economic and social development issues in Mali? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 47 The World Bank Group Mali Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=246) World Bank Group’s seminars/workshops/ 43% conferences e-Newsletters 38% World Bank Group’s publications and other 38% written materials Direct contact with World Bank Group (i.e., face to 28% face meetings/discussions) World Bank Group’s website 22% Mobile phones 6% Instant messaging 5% Social media (e.g., Facebook, Twitter, Youtube, 5% Flickr) Other 3% Blogs 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 48 The World Bank Group Mali Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=241) Yes 15% No 85% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=231) Yes 4% No 96% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=10) Yes 70% No 30% "Were you able to obtain this information?" 49 The World Bank Group Mali Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group’s data more 4.4 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Internet Access Percentage of Respondents (N=234) Yes 94% No 6% "Do you have access to the Internet?" Percentage of Respondents (N=121) High speed 62% Dial-up 38% “Which Internet connection do you use primarily when visiting a World Bank Group website?� 50 The World Bank Group Mali Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage Percentage of Respondents (FY 2014 N=236; FY 2007 N=342) 25% Yes FY 2014 14% FY 2007 75% No 86% "Do you use/have you used the World Bank Group's website?" Percentage of Respondents (FY 2014 N=99; FY 2007 N=49) The World Bank Group’s 51% country website 55% FY 2014 The World Bank Group’s 49% FY 2007 main website 45% "Which do you primarily use?" Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.4 Group's websites useful I find the World Bank Group's websites 7.0 easy to navigate "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 51 The World Bank Group Mali Country Opinion Survey 2014 X. Communication and Openness (continued) Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., Facebook, Twitter, YouTube, 7.3 Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 6.0 information requests and inquiries When I need information from the World 5.6 Bank Group I know how to find it "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 52 The World Bank Group Mali Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 54 B. Responses to All Questions by Stakeholder Groups ..................... 72 C. Responses to All Questions by Geographic Location .................... 94 D. Responses to All Questions by Levels of Collaboration ............... 112 E. Responses to Key Questions by Specializations/Sectors ............. 130 F. Responses to All Questions by Year ............................................ 136 G. Indicator Questions as a Function of Exposure to the WBG ....... 138 H. Indicator Questions by Stakeholder Groups ............................... 139 I. WBG Country Survey FY 2014 – Mali Questionnaire................... 140 Mali 53 The World Bank Group Mali Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=260) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Mali Percentage of Respondents 1. In general would you say that Mali is headed in ... ? (N=240) The right direction 69.2% The wrong direction 3.8% Not sure 27.1% 2. Listed below are a number of development priorities in Mali. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Mali? (Choose no more than THREE) (Responses Combined; N=249) Security/stabilization/reconstruction 45.0% Education 45.0% Public sector governance/reform 38.2% Health 16.9% Rural development 16.1% Job creation/employment 14.5% Anti corruption 14.5% Transport 12.9% Agricultural development 12.0% Poverty reduction 11.2% Food security 10.4% Domestic private sector development 9.6% Energy 8.4% Social protection 4.8% Law and justice 4.8% Water and sanitation 4.0% Social cohesion 3.6% Economic growth 3.6% Equality of opportunity 3.2% Local governance and institutions 3.2% Regional conflict and tensions 2.4% Global/regional integration 2.0% Urban development 2.0% Environmental sustainability 1.6% Gender equity 1.2% Climate change 1.2% Information and communications technology 1.2% Other 1.2% Trade and exports 0.8% Disaster management 0.8% Foreign direct investment 0.4% Financial markets 0.4% Regulatory framework 0.4% Communicable/non-communicable diseases 0.4% Natural resource management 0.4% Crime and violence 0.0% 54 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues Facing Mali (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Mali? (Choose no more than THREE) (Responses Combined; N=255) Rural development 34.5% Anti corruption 30.2% Job creation/employment 29.8% Economic growth 29.0% Agricultural development 22.0% Public sector governance/reform 21.6% Education 20.8% Domestic private sector development 16.5% Local governance and institutions 10.6% Food security 9.4% Security/stabilization/reconstruction 9.0% Water and sanitation 8.2% Health 7.8% Equality of opportunity 7.5% Social protection 7.1% Energy 6.7% Law and justice 5.9% Transport 5.9% Regional conflict and tensions 2.4% Information and communications technology 2.0% Global/regional integration 1.2% Gender equity 1.2% Urban development 1.2% Natural resource management 1.2% Environmental sustainability 1.2% Other 1.2% Communicable/non-communicable diseases 0.8% Social cohesion 0.8% Trade and exports 0.8% Climate change 0.4% Foreign direct investment 0.4% Disaster management 0.4% Regulatory framework 0.0% Crime and violence 0.0% Financial markets 0.0% 55 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues Facing Mali (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Mali? (Choose no more than THREE) (Responses Combined; N=255) Rural development 31.8% Domestic private sector development 31.4% Anti corruption 28.2% Public sector governance/reform 27.8% Agricultural development 23.9% Energy 21.6% Job creation/employment 16.1% Trade and exports 13.3% Education 12.9% Transport 11.8% Natural resource management 9.4% Foreign direct investment 8.6% Security/stabilization/reconstruction 8.6% Health 6.7% Food security 4.7% Global/regional integration 4.3% Social cohesion 4.3% Local governance and institutions 4.3% Equality of opportunity 3.9% Information and communications technology 3.9% Urban development 2.7% Water and sanitation 2.7% Regulatory framework 2.7% Law and justice 2.7% Social protection 2.0% Financial markets 2.0% Climate change 1.2% Environmental sustainability 0.8% Other 0.8% Disaster management 0.4% Regional conflict and tensions 0.4% Gender equity 0.0% Communicable/non-communicable diseases 0.0% Crime and violence 0.0% 56 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues Facing Mali (continued) 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mali? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=210) Better employment opportunities for young people 42.4% Education and training that better ensure job opportunity 27.6% Consistent economic growth 20.5% Greater access to micro-finance for the poor 18.1% Greater access to health and nutrition for citizens 16.7% Better opportunity for the poor who live in rural areas 14.3% Better entrepreneurial opportunities 11.9% Better quality public services 9.5% Better employment opportunities for women 8.1% Greater voice and participation for citizens to help ensure greater accountability 8.1% More reliable social safety net 7.1% Greater equity of fiscal policy 7.1% A growing middle class 4.8% Other 1.4% Better opportunity for the poor who live in urban areas 1.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Mali? 234 0 5.18 2.61 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 204 40 6.15 2.26 effectiveness in Mali? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mali solve its most 162 84 6.63 2.29 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 57 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Mali, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Mali? (Choose no more than THREE) (Responses Combined; N=252) Education 35.7% Public sector governance/reform 32.9% Rural development 25.4% Health 24.2% Agricultural development 21.4% Security/stabilization/reconstruction 20.6% Job creation/employment 19.8% Poverty reduction 18.7% Transport 18.3% Domestic private sector development 15.1% Energy 10.7% Economic growth 8.7% Anti corruption 7.9% Food security 6.7% Water and sanitation 5.2% Social protection 4.4% Local governance and institutions 4.4% Trade and exports 3.2% Equality of opportunity 2.8% Law and justice 2.0% Global/regional integration 1.6% Social cohesion 1.6% Gender equity 1.2% Environmental sustainability 1.2% Information and communications technology 1.2% Foreign direct investment 0.8% Urban development 0.8% Disaster management 0.8% Crime and violence 0.4% Climate change 0.4% Natural resource management 0.4% Financial markets 0.0% Regional conflict and tensions 0.0% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% 58 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=237) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Mali? Value Value Combined Capacity development 23.2% 19.7% 42.9% Financial resources 30.4% 7.7% 38.1% Technical assistance 5.5% 15.0% 20.5% Mobilizing third party financial resources 11.8% 7.3% 19.1% Policy advice, studies, analyses 8.0% 9.0% 17.0% Donor coordination 3.8% 12.9% 16.7% Convening/facilitating 8.0% 8.6% 16.6% Strategy formulation 1.7% 9.9% 11.6% Linkage to non-Bank expertise (e.g., South-South knowledge 1.3% 6.9% 8.1% sharing) Other 3.0% 2.1% 5.1% Data 3.4% 0.9% 4.2% How effectively do the World Bank Group’s activities below support Mali’s Effectiveness efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/facilitating 136 61 6.65 2.41 7. Data 115 63 6.70 1.94 8. Policy advice, studies, analyses 136 52 6.83 2.14 9. Financial resources 160 34 7.70 2.21 10. Technical assistance 156 33 7.15 2.15 11. Mobilizing third party financial resources 123 63 6.84 2.45 12. Donor coordination 132 53 6.91 2.34 13. Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 106 74 6.18 2.22 14. Strategy formulation 117 68 6.94 2.18 The World Bank Group can provide capacity building support in a number Degree of ways in Mali. To which degree would Mali benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Groups outside of government to help them more effectively engage 187 34 7.70 2.18 and participate in development efforts 16. The public sector, related to implementation of specific development 202 25 8.28 1.88 projects on the ground 17. The public sector, related to changing institutions 167 28 7.46 2.11 18. The private sector, related to institutional and policy change 183 28 8.00 1.88 59 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Mali? (1- Not effective at all, 10-Very effective) N DK Mean SD 19. Project implementation 133 102 7.19 2.12 20. Citizen engagement 99 118 6.24 2.62 21. Policy design 121 98 6.98 2.38 When thinking about how to improve capacity building in Mali to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 22. Project implementation 152 76 8.27 1.89 23. Citizen engagement 141 75 8.25 1.99 24. Policy design 146 71 8.01 2.00 25. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Mali? (Choose no more than TWO) (Responses Combined; N=246) Not adequately sensitive to political/social realities in Mali 22.8% World Bank Group’s processes too complex 19.1% Staff too inaccessible 15.4% Too influenced by developed countries 15.4% World Bank Group’s processes too slow 13.8% Don’t know 13.8% Not aligned with country priorities 12.6% Imposing technocratic solutions without regard to political realities 12.2% Not enough public disclosure of its work 10.2% Too bureaucratic in its operational policies and procedures 10.2% Not collaborating enough with non-state actors 8.1% Not focused enough on issues that are unique to post-conflict countries 7.3% Not willing to honestly criticize policies and reform efforts in the country 5.7% Not exploring alternative policy options 4.5% Its advice and strategies do not lend themselves to practical problem solving 3.3% Inadequate number of World Bank Group staff members located in the country 3.3% Arrogant in its approach 0.8% Not client focused 0.8% The credibility of its knowledge/data 0.4% Other 0.4% Not aligned with other donors’ work 0.0% 60 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 26. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Mali? (Choose no more than TWO) (Responses Combined; N=247) Investment lending 61.5% Capacity development 44.9% Policy based lending/budget support to the Government 21.5% Sector-wide approaches 19.4% Technical assistance 15.4% Emergency Recovery lending 5.7% Co-financing arrangements 5.3% Knowledge products/services 4.5% Trust Fund management 4.0% Don’t know 4.0% Other 3.2% 27. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=255) Local Government 37.3% Private sector 34.1% Community Based Organizations 25.9% Beneficiaries 25.5% NGOs 18.8% Academia/think tanks/research institutes 16.9% Donor community 7.8% Regional organizations (e.g., WAEMU, ECOWAS, CILSS) 7.8% Media 5.9% Don’t know 2.7% Parliament 2.4% UN agencies 2.4% Other 2.0% Foundations 1.2% UN and regional peace keeping forces 1.2% Emerging donors 1.2% Faith based organizations 0.4% Level of Agreement To what extent do you agree with the following statements about the World Bank Group’s work in Mali? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 28. Overall the World Bank Group currently plays a relevant role in 208 31 7.32 2.33 development in Mali* 29. The World Bank Group’s work is aligned with what I consider the 170 53 6.56 2.34 development priorities for Mali* 30. The World Bank Group supports programs and strategies that are 182 50 7.03 2.42 realistic for Mali 31. The World Bank Group treats clients and stakeholders in Mali with 128 90 6.55 2.47 respect 61 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Mali, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 32. Responsiveness* 101 110 5.68 2.17 33. Flexibility (in terms of the institution’s products and services)* 101 105 5.20 2.10 34. Flexibility (in terms of adapting to changing country circumstances)* 103 103 5.57 2.20 35. Being inclusive* 83 122 6.28 2.32 36. Openness* 115 95 6.25 2.40 37. Staff accessibility* 116 93 5.54 2.78 38. Straightforwardness and honesty* 104 107 7.02 2.45 39. Ease of access to the people at the World Bank Group who are making 104 106 5.49 2.64 decisions important to my work* 40. Collaboration with groups outside of the Government* 113 101 6.07 2.59 41. Collaboration with the Government* 169 55 8.07 1.89 42. Collaboration with other donors* 96 109 7.58 2.09 43. The speed in which it gets things accomplished on the ground* 110 94 5.94 2.38 44. Being a long-term partner* 137 76 8.01 1.99 45. To be a more effective development partner in Mali, do you believe that Percentage of Respondents the World Bank Group should have… ? (Select only ONE response) (N=231) More local presence 71.4% The current level of local presence is adequate 13.4% Less local presence 2.6% Don't know 12.6% 46. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=247) There is not an adequate level of citizen/civil society participation 37.7% The World Bank Group is not sensitive enough to political/social realities on the 34.0% ground The World Bank Group does not do adequate follow through/follow-up 29.1% Reforms are not well thought out in light of country challenges 28.3% Lack of/inadequate levels of capacity in Government 24.3% The Government works inefficiently 23.5% The World Bank Group works too slowly 23.1% Inadequate funding 21.1% Ongoing conflict and instability 20.2% Political pressures and obstacles 17.8% Poor donor coordination 6.5% Other 5.3% 62 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Mali? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 192 30 8.44 2.21 2. Information and communications technology 173 31 7.87 2.12 3. Transport 185 20 8.66 1.71 4. Crime and violence 142 58 6.33 2.77 5. Regional conflict and tensions 143 53 6.71 2.77 6. Law and justice 170 32 7.65 2.40 7. Urban development 178 20 8.13 1.85 8. Environmental sustainability 176 22 8.11 1.94 9. Regulatory framework 145 50 7.34 2.25 10. Communicable/non-communicable diseases 159 31 7.33 2.68 11. Poverty reduction 189 16 8.84 1.59 12. Gender equity 165 33 6.59 2.85 13. Domestic private sector development 198 13 8.57 1.66 14. Foreign direct investment 160 39 7.69 2.43 15. Local governance and institutions 175 27 8.25 1.99 16. Water and sanitation 188 16 8.67 1.73 17. Trade and exports 156 38 7.34 2.26 18. Economic growth 180 24 8.86 1.54 19. Energy 189 19 8.93 1.59 20. Disaster management 158 36 7.19 2.63 21. Public sector governance/reform 181 22 8.89 1.57 22. Job creation/employment 192 18 8.73 1.73 23. Social cohesion 151 40 7.19 2.65 24. Financial markets 141 48 7.41 2.15 25. Equality of opportunity 152 39 7.28 2.55 26. Health 188 9 8.74 1.87 27. Rural development 196 13 9.06 1.38 28. Global/regional integration 153 39 7.49 2.35 29. Food security 183 16 8.73 1.77 30. Education 190 11 9.05 1.51 31. Security/stabilization/reconstruction 173 23 8.37 1.98 32. Social protection 165 31 7.29 2.63 33. Climate change 168 29 7.73 2.40 34. Agricultural development 200 12 9.27 1.18 35. Natural resource management 177 26 7.68 2.59 63 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Mali? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 92 119 6.05 2.93 2. Information and communications technology 77 127 6.53 2.47 3. Transport 108 95 7.33 2.18 4. Crime and violence 61 137 4.77 2.43 5. Regional conflict and tensions 61 133 4.80 2.42 6. Law and justice 75 124 5.87 2.67 7. Urban development 99 98 6.67 2.31 8. Environmental sustainability 96 104 6.76 2.42 9. Regulatory framework 66 130 6.32 2.26 10. Communicable/non-communicable diseases 94 102 6.73 2.45 11. Poverty reduction 133 69 7.14 2.33 12. Gender equity 86 115 6.40 2.24 13. Domestic private sector development 101 104 6.72 2.38 14. Foreign direct investment 65 129 6.63 2.10 15. Local governance and institutions 102 100 6.63 2.29 16. Water and sanitation 113 87 6.97 2.06 17. Trade and exports 76 123 6.14 2.17 18. Economic growth 112 90 7.21 2.11 19. Energy 105 91 6.69 2.34 20. Disaster management 67 130 5.85 2.65 21. Public sector governance/reform 114 90 6.83 2.40 22. Job creation/employment 107 95 6.12 2.28 23. Social cohesion 71 123 5.54 2.53 24. Financial markets 62 132 5.74 2.50 25. Equality of opportunity 74 121 6.15 2.49 26. Health 135 69 7.05 2.23 27. Rural development 141 64 7.43 2.06 28. Global/regional integration 75 115 6.69 2.43 29. Food security 112 85 7.10 2.05 30. Education 136 69 7.24 2.28 31. Security/stabilization/reconstruction 85 111 6.40 2.38 32. Social protection 60 135 5.40 2.42 33. Climate change 85 112 6.33 2.45 34. Agricultural development 141 70 7.32 2.02 35. Natural resource management 85 118 6.28 2.48 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Mali? (Select only ONE response) (N=248) At the Headquarters (in Washington D.C.) 58.1% In the country 8.5% Don’t know 33.5% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Mali? (1-To no degree at all, 10-To a very 177 76 7.04 2.15 significant degree) 64 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Building/Strengthening Country Systems* N DK Mean SD 5. To what extent does the World Bank Group help to build/strengthen existing country systems in Mali? (1-To no degree at all, 10-To a very 157 94 6.88 2.38 significant degree) To what extent do you agree with the following statements about the World Bank Group in Mali? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments (i.e., investment lending, 165 84 6.62 2.28 Development Policy Loan, Trust Funds, etc.) meet the needs of Mali* 7. The World Bank Group meets Mali’s needs for knowledge services (e.g., 142 90 6.04 2.44 research, analysis, data, technical assistance)* Measuring Results N DK Mean SD 8. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving 106 145 6.40 2.29 results in Mali? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=242) Weekly 2.5% Monthly 7.4% A few times a year 31.8% Rarely 28.9% Never 29.3% In Mali, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 143 89 7.27 2.20 3. Include appropriate level of stakeholder involvement during 115 108 6.18 2.22 preparation 4. Are relevant to Mali’s development priorities 141 88 7.10 2.11 5. Lead to practical solutions 134 95 6.77 2.19 6. Are accessible (well written and easy to understand) 120 102 6.35 2.37 7. Are source of relevant information on global good practices 116 104 7.12 2.21 8. Enhance your knowledge and/or skills 134 90 7.24 2.18 9. Are adequately disseminated 106 110 5.71 2.56 10. Are translated enough into local language 106 116 3.70 2.68 11. Are adaptable to Mali's specific development challenges and country 129 95 6.93 2.34 circumstances* 65 The World Bank Group Mali Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 173 75 7.32 2.19 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10- 166 84 7.21 2.11 Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Degree Group’s technical assistance/advisory work contribute to solving Mali’s development challenges? (1- To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 147 87 6.69 2.24 2. Design (appraising and planning the solutions) 150 76 6.81 2.14 3. Implementation (executing, carrying out, monitoring and making 151 83 6.90 2.29 appropriate adjustments) 4. Evaluation (assessing the impact and results) 146 88 7.16 2.22 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 165 76 3.41 2.19 6. The World Bank Group effectively monitors and evaluates the projects 174 63 7.24 2.51 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 140 88 5.07 2.41 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 100 126 5.58 2.46 reasonable 9. The World Bank Group’s conditions on its lending are reasonable 116 115 5.44 2.83 10. The World Bank Group takes decisions quickly in Mali* 115 111 4.44 2.28 11. Working with the World Bank Group increases Mali’s institutional 171 63 7.06 2.31 capacity 12. The World Bank Group ensures consistency and continuity through 85 146 5.85 2.63 staff changes 13. Where country systems are adequate, the World Bank Group makes 117 115 6.79 2.61 appropriate use of them* 14. The World Bank Group provides effective implementation support 148 86 6.64 2.45 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Mali? (Select only ONE response) (N=198) The World Bank Group takes too much risk in Mali 1.5% The World Bank Group does not take enough risk in Mali 34.8% The World Bank Group’s approach to risk is appropriate 14.6% Don’t know 49.0% WBG Staff in Mali N DK Mean SD 16. To what extent do you believe the World Bank Group is adequately 83 166 5.36 2.59 staffed in Mali? (1-To no degree at all, 10-To a very significant degree) 66 The World Bank Group Mali Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Mali 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Mali? (Choose no more than TWO) (Responses Combined; N=251) Reach out more to groups outside of Government 26.7% Collaborate more effectively with Government clients 24.3% Increase the level of capacity development in the country 23.9% Reduce the complexity of obtaining World Bank Group financing 23.5% Provide more adequate data/knowledge/statistics/figures on Mali’s economy 20.3% Offer more innovative financial products 15.5% Work faster 11.6% Improve the quality of its experts as related to Mali’s specific challenges 11.2% Offer more innovative knowledge services 9.2% Increase availability of Fee-Based services (e.g., in energy, gas, and water sectors) 8.4% Improve the competitiveness of its financing compared to markets 7.2% Increase the level of World Bank Group staffing in Mali’s office 5.2% Ensure greater selectivity in its work 4.8% Other 1.6% 2. When considering the combination of services that the World Bank Group offers in Mali, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Mali? (Select only ONE response) (N=249) Financial services 39.8% The combination is appropriate for Mali 33.3% Knowledge products 10.8% Don't know 9.2% Convening services 5.6% None of the above 1.2% 3a. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Mali? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=239) Strengthening public financial management 62.8% Generating jobs 59.0% Increasing access to basic services 54.4% Building capacity of state institutions 31.8% Building social safety nets 23.4% Stimulating dialogue to promote peace and stability 13.8% Strengthening security mechanisms 13.4% Improving livelihoods 11.7% Increasing access to justice systems 10.5% Strengthening conflict resolution mechanisms 5.9% Reducing violence 5.0% Increasing cohesion 2.1% 67 The World Bank Group Mali Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Mali (continued) 3b. Which THREE areas below would benefit most from other donors in Mali? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=220) Stimulating dialogue to promote peace and stability 39.5% Building social safety nets 30.0% Generating jobs 28.6% Reducing violence 25.0% Strengthening conflict resolution mechanisms 24.1% Increasing access to basic services 24.1% Building capacity of state institutions 23.6% Strengthening security mechanisms 23.2% Strengthening public financial management 20.5% Improving livelihoods 19.1% Increasing access to justice systems 17.3% Increasing cohesion 17.3% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Mali? (Choose no more than TWO) (Responses Combined; N=246) Local newspapers 38.6% Local television 38.2% Internet 33.7% International television 22.8% International radio 17.9% International newspapers 13.8% Local radio 10.6% Other 7.7% Periodicals 6.9% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 2.0% Mobile phones 0.8% Blogs 0.4% Instant messaging 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=246) World Bank Group’s seminars/workshops/conferences 42.7% e-Newsletters 37.8% World Bank Group’s publications and other written materials 37.8% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 28.5% World Bank Group’s website 22.0% Mobile phones 5.7% Instant messaging 5.3% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 5.3% Other 3.3% Blogs 0.8% 68 The World Bank Group Mali Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=241) Yes 14.9% No 85.1% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=231) Yes 4.3% No 95.7% Percentage of Respondents 5. Were you able to obtain this information? (N=10) Yes 70.0% No 30.0% Percentage of Respondents 6. Do you have access to the Internet? (N=234) Yes 94.4% No 5.6% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=236) Yes 25.4% No 74.6% Percentage of Respondents 8. Which do you primarily use? (N=99) The World Bank Group’s country website 50.5% The World Bank Group’s main website 49.5% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=121) High speed 62.0% Dial-up 38.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group's data more often than I did a few years 116 95 4.36 2.94 ago 11. I find the World Bank Group's websites easy to navigate 68 118 7.03 2.56 12. I find the information on the World Bank Group's websites useful 66 113 7.44 2.05 13. The World Bank Group's social media channels are valuable sources of 54 141 7.26 2.56 information about the institution 14. When I need information from the World Bank Group I know how to 113 94 5.64 3.41 find it 15. The World Bank Group is responsive to my information requests and 77 125 5.97 3.08 inquiries 69 The World Bank Group Mali Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=251) Employee of a Ministry, Ministerial Department or Implementation Agency 21.9% Local Government Office or Staff 21.9% Private Sector Organization 9.2% Academia/Research Institute/Think Tank 7.6% NGO 5.6% Office of Minister 5.2% Other 5.2% Media 4.8% Community Based Organization 3.6% Office of the President, Prime Minster 2.4% Project Management Unit (PMU) overseeing implementation of project 2.4% Judiciary Branch 2.0% Bilateral Agency 1.6% Independent Government Institution 1.6% Multilateral Agency 1.2% Office of Parliamentarian 0.8% Consultant/Contractor working on World Bank Group supported project/program 0.8% Trade Union 0.8% Faith-Based Group 0.8% Private Foundation 0.4% Financial Sector/Private Bank 0.4% 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=250) Agriculture/rural development/food security 20.0% Education 12.8% Other 12.8% Public sector governance/public financial management/anti-corruption 9.6% Health/Communicable/non-communicable diseases 8.8% Generalist 6.8% Law and justice/regulatory framework 5.2% Social protection 4.8% Information and communications technology 3.6% Job creation/employment 3.2% Private sector development/foreign direct investment 2.8% Energy 2.0% Natural resource management/environmental sustainability 2.0% Gender equity/equality of opportunity 1.6% Transport 1.6% Climate change/disaster management 1.2% Financial markets/banking 0.4% Urban development 0.4% Water and sanitation 0.4% 70 The World Bank Group Mali Country Opinion Survey 2014 H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=244) Yes 41.0% No 59.0% 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Mali? (Select all that apply) (N=224) The World Bank (IDA) 42.9% The International Finance Corporation (IFC) 7.6% The Multilateral Investment Guarantee Agency (MIGA) 2.7% Other 56.3% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Mali? (Choose no more than TWO) (Responses Combined; N=215) Collaborate as part of my professional duties 52.1% Observer (i.e., follow in media, discuss in informal conversations, etc.) 34.4% Use World Bank Group reports/data 24.2% Engage in World Bank Group related/sponsored events/activities 22.8% Use World Bank Group website for information, data, research, etc. 12.6% Percentage of Respondents 6. Which best represents your geographic location? (N=242) Bamako 56.2% Sikasso 10.3% Ségou 9.1% Mopti 8.7% Kayes 8.3% Gao 6.6% Koulikoro 0.8% 71 The World Bank Group Mali Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups Office of the President/Prime Minister/Minister N=19  Employee of a Ministry/PMU/Consultant on WBG-supported project N=63  Local Government N=55  Private Sector Organization/Financial Sector/Private Bank N=24  CSO (NGOs, CBOs, Private Foundations, Trade Unions, Faith-Based Groups) N=28  Media N=12  Academia/Research Institute/ Think Tank N=19  Other N=31 A. General Issues facing Mali In general would you say that Mali is headed in...? Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other The right direction 83.3% 72.9% 70.4% 57.9% 73.1% 54.5% 50.0% 71.4% The wrong direction 0.0% 1.7% 3.7% 5.3% 7.7% 0.0% 5.6% 7.1% Not sure 16.7% 25.4% 25.9% 36.8% 19.2% 45.5% 44.4% 21.4% 72 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Listed below are a number of development priorities in Mali. Please identify which of the following you consider the most important development priorities in Mali? (Choose no more than THREE) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Social protection 0.0% 8.5% 3.7% 0.0% 0.0% 10.0% 0.0% 10.3% Transport 11.1% 13.6% 18.5% 21.7% 0.0% 0.0% 10.5% 6.9% Security/stabilization/reconstruction 55.6% 50.8% 42.6% 34.8% 42.9% 50.0% 47.4% 41.4% Public sector governance/reform 50.0% 30.5% 40.7% 30.4% 28.6% 60.0% 26.3% 55.2% Global/regional integration 0.0% 1.7% 0.0% 8.7% 3.6% 0.0% 0.0% 3.4% Gender equity 0.0% 1.7% 0.0% 0.0% 3.6% 0.0% 5.3% 0.0% Domestic private sector development* 22.2% 1.7% 3.7% 34.8% 7.1% 0.0% 0.0% 13.8% Foreign direct investment 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 8.5% 1.9% 0.0% 3.6% 10.0% 5.3% 0.0% Energy 0.0% 13.6% 5.6% 4.3% 3.6% 10.0% 10.5% 13.8% Regional conflict and tensions 5.6% 1.7% 1.9% 4.3% 0.0% 0.0% 0.0% 6.9% Job creation/employment 16.7% 13.6% 5.6% 8.7% 25.0% 20.0% 15.8% 17.2% Rural development 11.1% 16.9% 18.5% 13.0% 21.4% 10.0% 10.5% 17.2% Financial markets 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 7.4% 0.0% 3.6% 0.0% 0.0% 0.0% Environmental sustainability 5.6% 0.0% 0.0% 4.3% 0.0% 0.0% 5.3% 3.4% Equality of opportunity 0.0% 6.8% 1.9% 0.0% 7.1% 0.0% 5.3% 0.0% Health 0.0% 22.0% 16.7% 21.7% 21.4% 30.0% 15.8% 10.3% Education* 66.7% 42.4% 48.1% 34.8% 42.9% 50.0% 73.7% 27.6% Poverty reduction 11.1% 13.6% 18.5% 0.0% 7.1% 10.0% 0.0% 13.8% Food security 0.0% 13.6% 9.3% 21.7% 14.3% 0.0% 10.5% 6.9% Social cohesion 5.6% 5.1% 0.0% 0.0% 3.6% 10.0% 5.3% 3.4% Climate change 0.0% 1.7% 0.0% 0.0% 3.6% 0.0% 5.3% 0.0% Agricultural development 11.1% 3.4% 11.1% 26.1% 17.9% 0.0% 15.8% 20.7% Trade and exports 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 5.3% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 3.4% 7.4% 0.0% 7.1% 0.0% 0.0% 0.0% Law and justice 5.6% 3.4% 5.6% 0.0% 7.1% 0.0% 0.0% 10.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Local governance and institutions* 0.0% 0.0% 13.0% 0.0% 0.0% 0.0% 5.3% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Anti corruption 11.1% 13.6% 14.8% 17.4% 14.3% 30.0% 5.3% 17.2% Disaster management 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 5.6% 1.7% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Other 0.0% 1.7% 0.0% 0.0% 3.6% 0.0% 5.3% 0.0% *Significantly different between stakeholder groups 73 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mali? (Choose no more than THREE) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Water and sanitation 5.6% 10.0% 3.6% 8.7% 3.6% 16.7% 15.8% 9.7% Equality of opportunity 0.0% 6.7% 5.5% 4.3% 14.3% 16.7% 15.8% 3.2% Economic growth 27.8% 30.0% 32.7% 26.1% 32.1% 33.3% 21.1% 25.8% Climate change 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Regional conflict and tensions* 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 5.6% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 3.2% Gender equity 0.0% 1.7% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 44.4% 41.7% 27.3% 43.5% 25.0% 16.7% 21.1% 45.2% Urban development 0.0% 0.0% 3.6% 0.0% 3.6% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 11.1% 10.0% 14.5% 4.3% 10.7% 25.0% 10.5% 6.5% Social protection 16.7% 5.0% 5.5% 4.3% 0.0% 16.7% 0.0% 16.1% Law and justice 0.0% 3.3% 7.3% 4.3% 7.1% 8.3% 0.0% 9.7% Transport 11.1% 11.7% 5.5% 4.3% 3.6% 0.0% 5.3% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 11.1% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction 0.0% 8.3% 5.5% 8.7% 14.3% 16.7% 15.8% 9.7% Anti corruption* 22.2% 26.7% 20.0% 34.8% 28.6% 58.3% 26.3% 51.6% Domestic private sector development* 27.8% 8.3% 20.0% 43.5% 3.6% 0.0% 10.5% 16.1% Foreign direct investment 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 8.3% 3.6% 8.7% 10.7% 8.3% 10.5% 6.5% Public sector governance/reform 33.3% 23.3% 30.9% 8.7% 10.7% 0.0% 15.8% 29.0% Social cohesion 5.6% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% Education* 11.1% 23.3% 21.8% 13.0% 28.6% 16.7% 47.4% 6.5% Natural resource management 0.0% 1.7% 0.0% 0.0% 3.6% 0.0% 5.3% 0.0% Environmental sustainability 0.0% 1.7% 1.8% 0.0% 3.6% 0.0% 0.0% 0.0% Health 0.0% 11.7% 10.9% 0.0% 14.3% 0.0% 10.5% 3.2% Agricultural development 11.1% 13.3% 29.1% 26.1% 25.0% 16.7% 31.6% 25.8% Disaster management 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 33.3% 38.3% 30.9% 34.8% 25.0% 25.0% 21.1% 19.4% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 5.3% 0.0% Food security 11.1% 10.0% 5.5% 13.0% 14.3% 8.3% 5.3% 9.7% Other 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 3.2% *Significantly different between stakeholder groups 74 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mali? (Choose no more than THREE) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Energy 21.1% 22.6% 14.5% 31.8% 23.1% 33.3% 15.8% 19.4% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 8.1% 0.0% 4.5% 3.8% 8.3% 0.0% 3.2% Global/regional integration 0.0% 3.2% 7.3% 4.5% 7.7% 0.0% 0.0% 6.5% Social protection 0.0% 3.2% 1.8% 0.0% 0.0% 0.0% 5.3% 3.2% Climate change 0.0% 1.6% 0.0% 0.0% 3.8% 0.0% 5.3% 0.0% Anti corruption 21.1% 21.0% 32.7% 45.5% 23.1% 41.7% 31.6% 19.4% Disaster management 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development* 36.8% 38.7% 23.6% 9.1% 34.6% 41.7% 10.5% 48.4% Foreign direct investment 15.8% 8.1% 3.6% 9.1% 7.7% 16.7% 10.5% 3.2% Urban development 0.0% 1.6% 9.1% 0.0% 0.0% 0.0% 0.0% 3.2% Water and sanitation 5.3% 1.6% 1.8% 0.0% 3.8% 8.3% 0.0% 3.2% Trade and exports 15.8% 9.7% 14.5% 18.2% 15.4% 25.0% 10.5% 9.7% Information and communications technology 15.8% 6.5% 1.8% 4.5% 0.0% 0.0% 5.3% 0.0% Regulatory framework 5.3% 6.5% 0.0% 0.0% 3.8% 0.0% 5.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 4.8% 7.3% 0.0% 3.8% 8.3% 5.3% 3.2% Public sector governance/reform 36.8% 24.2% 32.7% 22.7% 11.5% 8.3% 42.1% 41.9% Domestic private sector development* 57.9% 24.2% 30.9% 54.5% 19.2% 33.3% 21.1% 29.0% Job creation/employment 5.3% 17.7% 21.8% 0.0% 19.2% 8.3% 21.1% 19.4% Agricultural development 21.1% 21.0% 20.0% 40.9% 38.5% 8.3% 15.8% 29.0% Food security 10.5% 6.5% 5.5% 0.0% 3.8% 0.0% 5.3% 3.2% Transport 10.5% 9.7% 14.5% 18.2% 15.4% 25.0% 0.0% 9.7% Security/stabilization/reconstruction 5.3% 6.5% 9.1% 4.5% 7.7% 0.0% 15.8% 9.7% Education 0.0% 14.5% 9.1% 9.1% 19.2% 16.7% 31.6% 9.7% Natural resource management 10.5% 14.5% 7.3% 9.1% 7.7% 0.0% 5.3% 12.9% Environmental sustainability 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 5.3% 0.0% Health 0.0% 8.1% 9.1% 0.0% 19.2% 8.3% 0.0% 3.2% Law and justice 5.3% 3.2% 1.8% 0.0% 0.0% 0.0% 5.3% 6.5% Local governance and institutions 0.0% 4.8% 9.1% 0.0% 3.8% 8.3% 5.3% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 3.6% 9.1% 0.0% 0.0% 0.0% 3.2% Other 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% *Significantly different between stakeholder groups 75 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mali? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Better employment opportunities for young people 50.0% 38.8% 40.4% 40.9% 52.2% 54.5% 35.7% 33.3% Better employment opportunities for women 7.1% 8.2% 4.3% 4.5% 17.4% 18.2% 7.1% 8.3% Greater access to micro-finance for the poor 7.1% 20.4% 12.8% 9.1% 30.4% 18.2% 14.3% 25.0% Greater voice and participation for citizens to help ensure greater 0.0% 4.1% 8.5% 4.5% 8.7% 9.1% 21.4% 12.5% accountability Greater access to health and nutrition for citizens 28.6% 18.4% 17.0% 18.2% 13.0% 18.2% 0.0% 16.7% Better entrepreneurial opportunities 14.3% 12.2% 6.4% 22.7% 4.3% 27.3% 14.3% 8.3% A growing middle class 7.1% 4.1% 2.1% 4.5% 0.0% 0.0% 7.1% 16.7% Better opportunity for the poor who live in rural areas 21.4% 16.3% 17.0% 13.6% 13.0% 9.1% 21.4% 4.2% Better opportunity for the poor who live in urban areas 0.0% 2.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Consistent economic growth 14.3% 22.4% 27.7% 18.2% 17.4% 0.0% 7.1% 29.2% More reliable social safety net 0.0% 8.2% 8.5% 13.6% 0.0% 0.0% 21.4% 4.2% Greater equity of fiscal policy 14.3% 6.1% 10.6% 4.5% 0.0% 9.1% 0.0% 12.5% Education and training that better ensure job opportunity 14.3% 28.6% 29.8% 22.7% 34.8% 36.4% 28.6% 20.8% Better quality public services 7.1% 8.2% 10.6% 22.7% 8.7% 0.0% 7.1% 8.3% Other 0.0% 2.0% 2.1% 0.0% 0.0% 0.0% 7.1% 0.0% B. Overall Attitudes toward the World Bank Group Office of President/ Employee of Ministry/ Private Sector/ Prime Minster/ PMU/ Consultant on Financial Sector/ Academia/ Research Minster WBG project Local Government Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 18 6.39 1.69 57 5.61 2.64 48 4.73 2.80 20 4.95 2.54 28 5.07 2.58 10 4.00 2.49 17 3.88 2.23 30 5.63 2.66 World Bank Group in Mali?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of President/ Employee of Ministry/ Private Sector/ Prime Minster/ PMU/ Consultant on Financial Sector/ Academia/ Research Minster WBG project Local Government Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 16 7.13 1.54 50 6.18 2.34 43 6.35 2.64 19 5.79 2.04 26 6.27 2.25 7 5.71 1.25 12 4.58 1.93 26 5.85 1.87 World Bank Group’s effectiveness in Mali. (1-Not effective at all, 10-Very effective) Office of President/ Employee of Ministry/ Private Sector/ Prime Minster/ PMU/ Consultant on Financial Sector/ Academia/ Research Minster WBG project Local Government Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Mali 12 7.92 1.56 41 6.90 2.44 30 7.13 2.16 16 5.81 2.01 24 6.38 2.30 5 6.00 2.24 9 5.67 2.29 21 6.14 2.13 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 76 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mali, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mali? (Choose no more than THREE) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Social protection 0.0% 8.2% 5.6% 0.0% 0.0% 16.7% 0.0% 0.0% Security/stabilization/reconstruction 22.2% 24.6% 20.4% 21.7% 29.6% 8.3% 5.6% 16.1% Public sector governance/reform 50.0% 26.2% 35.2% 26.1% 22.2% 25.0% 44.4% 38.7% Transport 27.8% 19.7% 25.9% 13.0% 7.4% 8.3% 16.7% 16.1% Poverty reduction 11.1% 19.7% 22.2% 17.4% 25.9% 33.3% 11.1% 6.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 7.4% 0.0% 0.0% 6.5% Gender equity 0.0% 3.3% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% Rural development 22.2% 24.6% 20.4% 13.0% 22.2% 58.3% 27.8% 35.5% Domestic private sector development* 33.3% 8.2% 3.7% 52.2% 7.4% 16.7% 11.1% 12.9% Foreign direct investment 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% Water and sanitation 5.6% 6.6% 3.7% 0.0% 0.0% 16.7% 16.7% 3.2% Energy 11.1% 11.5% 9.3% 17.4% 3.7% 8.3% 5.6% 16.1% Social cohesion 0.0% 1.6% 1.9% 0.0% 0.0% 0.0% 0.0% 6.5% Job creation/employment 5.6% 23.0% 16.7% 26.1% 29.6% 16.7% 5.6% 22.6% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 1.6% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 5.6% 1.6% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 4.9% 0.0% 0.0% 11.1% 0.0% 5.6% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 11.1% 26.2% 29.6% 13.0% 29.6% 25.0% 38.9% 19.4% Education* 38.9% 34.4% 38.9% 30.4% 29.6% 33.3% 83.3% 22.6% Food security 5.6% 11.5% 5.6% 13.0% 7.4% 0.0% 0.0% 3.2% Climate change 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Agricultural development 27.8% 19.7% 22.2% 21.7% 22.2% 0.0% 16.7% 32.3% Trade and exports 5.6% 1.6% 1.9% 13.0% 0.0% 0.0% 0.0% 3.2% Economic growth 11.1% 6.6% 7.4% 8.7% 14.8% 0.0% 0.0% 12.9% Law and justice 0.0% 0.0% 1.9% 0.0% 7.4% 0.0% 0.0% 3.2% Local governance and institutions 0.0% 1.6% 11.1% 4.3% 3.7% 8.3% 0.0% 3.2% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% Information and communications technology* 0.0% 1.6% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Anti corruption 5.6% 3.3% 11.1% 8.7% 11.1% 8.3% 0.0% 12.9% Disaster management 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mali? Greatest Value Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Convening/facilitating 0.0% 10.3% 4.1% 8.7% 15.4% 20.0% 5.6% 6.7% Data 0.0% 6.9% 2.0% 0.0% 11.5% 0.0% 0.0% 0.0% Policy advice, studies, analyses 0.0% 12.1% 4.1% 8.7% 7.7% 30.0% 5.6% 6.7% Financial resources* 72.2% 29.3% 22.4% 17.4% 19.2% 10.0% 44.4% 43.3% Capacity development 16.7% 20.7% 32.7% 13.0% 26.9% 30.0% 16.7% 20.0% Technical assistance 0.0% 3.4% 12.2% 8.7% 3.8% 0.0% 5.6% 3.3% Mobilizing third party financial resources 5.6% 8.6% 8.2% 26.1% 11.5% 10.0% 11.1% 10.0% Donor coordination 5.6% 5.2% 4.1% 8.7% 0.0% 0.0% 0.0% 3.3% Linkage to non-Bank expertise (e.g., South-South knowledge sharing) 0.0% 0.0% 2.0% 0.0% 3.8% 0.0% 5.6% 0.0% Strategy formulation 0.0% 0.0% 2.0% 4.3% 0.0% 0.0% 5.6% 3.3% Other 0.0% 3.4% 6.1% 4.3% 0.0% 0.0% 0.0% 3.3% *Significantly different between stakeholder groups nd 2 Greatest Value Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Convening/facilitating 0.0% 8.8% 16.3% 0.0% 3.8% 18.2% 5.6% 10.0% Data 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 3.3% Policy advice, studies, analyses 6.3% 7.0% 6.1% 4.5% 7.7% 9.1% 16.7% 20.0% Financial resources 6.3% 10.5% 10.2% 13.6% 3.8% 0.0% 5.6% 3.3% Capacity development 18.8% 28.1% 16.3% 31.8% 19.2% 18.2% 22.2% 3.3% Technical assistance 31.3% 8.8% 14.3% 4.5% 15.4% 9.1% 27.8% 23.3% Mobilizing third party financial resources 12.5% 1.8% 10.2% 9.1% 15.4% 0.0% 5.6% 3.3% Donor coordination 12.5% 15.8% 8.2% 9.1% 15.4% 18.2% 5.6% 16.7% Linkage to non-Bank expertise (e.g., South-South knowledge sharing) 0.0% 5.3% 4.1% 9.1% 7.7% 9.1% 5.6% 10.0% Strategy formulation 6.3% 10.5% 10.2% 18.2% 11.5% 18.2% 5.6% 3.3% Other 6.3% 3.5% 2.0% 0.0% 0.0% 0.0% 0.0% 3.3% 78 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support Mali’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) The World Bank Group can provide capacity building support in a number of ways in Mali. To which degree would Mali benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mali? (1-Not effective at all, 10-Very effective) 79 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Mali to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mali? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Staff too inaccessible 5.6% 8.8% 14.8% 21.7% 21.4% 25.0% 15.8% 23.3% Not exploring alternative policy options 5.6% 5.3% 9.3% 0.0% 0.0% 0.0% 5.3% 3.3% Not adequately sensitive to political/social realities in Mali 16.7% 24.6% 16.7% 30.4% 21.4% 50.0% 31.6% 10.0% Not enough public disclosure of its work 5.6% 5.3% 16.7% 17.4% 14.3% 16.7% 0.0% 3.3% Arrogant in its approach 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 17.5% 13.0% 8.7% 3.6% 25.0% 10.5% 16.7% The credibility of its knowledge/data 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 33.3% 31.6% 11.1% 13.0% 21.4% 0.0% 15.8% 16.7% Not willing to honestly criticize policies and reform efforts in the country 0.0% 10.5% 3.7% 0.0% 10.7% 0.0% 0.0% 6.7% Too influenced by developed countries 0.0% 14.0% 18.5% 13.0% 10.7% 25.0% 15.8% 20.0% Imposing technocratic solutions without regard to political realities 16.7% 22.8% 16.7% 4.3% 3.6% 8.3% 5.3% 3.3% World Bank Group’s processes too slow 22.2% 10.5% 14.8% 21.7% 10.7% 0.0% 21.1% 13.3% Too bureaucratic in its operational policies and procedures* 50.0% 8.8% 0.0% 13.0% 3.6% 16.7% 0.0% 13.3% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 0.0% 7.0% 3.7% 13.0% 21.4% 16.7% 0.0% 10.0% Not client focused 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 3.3% Its advice and strategies do not lend themselves to practical problem 5.6% 1.8% 0.0% 4.3% 0.0% 0.0% 5.3% 13.3% solving Not focused enough on issues that are unique to post-conflict countries 5.6% 7.0% 7.4% 8.7% 14.3% 0.0% 5.3% 6.7% Inadequate number of World Bank Group staff members located in the 0.0% 1.8% 7.4% 0.0% 3.6% 8.3% 0.0% 3.3% country Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Don’t know 11.1% 7.0% 20.4% 13.0% 17.9% 0.0% 26.3% 13.3% *Significantly different between stakeholder groups 80 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mali? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Capacity development* 22.2% 48.3% 53.7% 26.1% 64.3% 33.3% 36.8% 36.7% Policy based lending/budget support to the Government 22.2% 17.2% 22.2% 21.7% 17.9% 33.3% 15.8% 26.7% Knowledge products/services 0.0% 0.0% 7.4% 0.0% 10.7% 0.0% 5.3% 6.7% Investment lending* 83.3% 70.7% 53.7% 73.9% 39.3% 58.3% 57.9% 63.3% Technical assistance 16.7% 8.6% 22.2% 0.0% 25.0% 33.3% 15.8% 13.3% Trust Fund management 11.1% 5.2% 1.9% 4.3% 3.6% 8.3% 5.3% 0.0% Co-financing arrangements 5.6% 3.4% 1.9% 8.7% 7.1% 8.3% 5.3% 10.0% Sector-wide approaches 16.7% 24.1% 20.4% 21.7% 10.7% 16.7% 26.3% 13.3% Emergency Recovery lending 5.6% 3.4% 5.6% 13.0% 0.0% 0.0% 0.0% 16.7% Other 5.6% 1.7% 5.6% 4.3% 3.6% 0.0% 5.3% 0.0% Don’t know 0.0% 3.4% 1.9% 4.3% 7.1% 0.0% 10.5% 6.7% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Academia/think tanks/research institutes* 10.5% 19.7% 10.9% 16.7% 3.6% 0.0% 68.4% 9.7% Donor community 21.1% 9.8% 1.8% 8.3% 3.6% 8.3% 0.0% 16.1% Media* 5.3% 3.3% 1.8% 0.0% 7.1% 41.7% 0.0% 9.7% NGOs* 5.3% 9.8% 20.0% 4.2% 57.1% 25.0% 15.8% 16.1% Local Government* 31.6% 37.7% 65.5% 12.5% 25.0% 50.0% 15.8% 35.5% Private sector* 47.4% 36.1% 12.7% 58.3% 32.1% 25.0% 52.6% 32.3% Parliament 0.0% 1.6% 5.5% 0.0% 0.0% 0.0% 0.0% 3.2% Community Based Organizations 10.5% 29.5% 30.9% 25.0% 32.1% 16.7% 15.8% 22.6% Beneficiaries 36.8% 23.0% 30.9% 33.3% 21.4% 25.0% 15.8% 22.6% Foundations 0.0% 1.6% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Faith based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% UN and regional peace keeping forces 0.0% 0.0% 1.8% 0.0% 0.0% 8.3% 0.0% 3.2% Emerging donors 0.0% 0.0% 1.8% 4.2% 0.0% 0.0% 0.0% 3.2% UN agencies 0.0% 1.6% 3.6% 0.0% 3.6% 0.0% 5.3% 3.2% Regional organizations (e.g., WAEMU, ECOWAS, CILSS) 15.8% 13.1% 5.5% 8.3% 7.1% 0.0% 5.3% 3.2% Other 0.0% 1.6% 3.6% 0.0% 3.6% 0.0% 0.0% 3.2% Don’t know 5.3% 3.3% 1.8% 8.3% 0.0% 0.0% 0.0% 3.2% *Significantly different between stakeholder groups 81 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mali? (1-Strongly disagree, 10-Strongly agree) To what extent is the World Bank Group an effective development partner in Mali, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 82 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Mali, do you believe that the World Bank Group should have … ? (Select only ONE response) Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other More local presence 42.9% 75.4% 78.3% 66.7% 70.4% 66.7% 78.9% 70.4% The current level of local presence is adequate 35.7% 10.5% 8.7% 8.3% 3.7% 25.0% 15.8% 18.5% Less local presence 0.0% 0.0% 4.3% 8.3% 7.4% 0.0% 0.0% 0.0% Don't know 21.4% 14.0% 8.7% 16.7% 18.5% 8.3% 5.3% 11.1% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following THREE would you attribute this to? (Choose no more than THREE) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate follow through/follow-up 16.7% 28.8% 31.5% 30.4% 40.7% 33.3% 11.1% 33.3% There is not an adequate level of citizen/civil society participation 11.1% 37.3% 37.0% 39.1% 44.4% 66.7% 50.0% 30.0% The World Bank Group is not sensitive enough to political/social realities 33.3% 33.9% 35.2% 39.1% 22.2% 41.7% 38.9% 36.7% on the ground Lack of/inadequate levels of capacity in Government 38.9% 28.8% 9.3% 30.4% 29.6% 16.7% 16.7% 23.3% Poor donor coordination 0.0% 6.8% 13.0% 0.0% 3.7% 0.0% 5.6% 6.7% The World Bank Group works too slowly 33.3% 15.3% 20.4% 39.1% 18.5% 33.3% 22.2% 26.7% The Government works inefficiently 11.1% 30.5% 27.8% 17.4% 25.9% 8.3% 16.7% 23.3% Political pressures and obstacles 16.7% 23.7% 18.5% 0.0% 22.2% 16.7% 11.1% 20.0% Reforms are not well thought out in light of country challenges 22.2% 28.8% 20.4% 34.8% 25.9% 41.7% 50.0% 23.3% Ongoing conflict and instability 44.4% 18.6% 25.9% 13.0% 22.2% 8.3% 5.6% 16.7% Inadequate funding 22.2% 11.9% 20.4% 21.7% 29.6% 16.7% 16.7% 33.3% Other 16.7% 6.8% 5.6% 4.3% 0.0% 0.0% 5.6% 3.3% 83 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mali? (1-Not important at all, 10-Very important) 84 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mali? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 85 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Mali? (Select only ONE response) Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other At the Headquarters (in Washington D.C.) 70.6% 60.0% 52.7% 59.1% 44.4% 83.3% 63.2% 58.1% In the country 5.9% 5.0% 3.6% 4.5% 18.5% 8.3% 10.5% 16.1% Don't know 23.5% 35.0% 43.6% 36.4% 37.0% 8.3% 26.3% 25.8% (1-To no degree at all, 10-To a very significant degree) (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mali? (1-Strongly disagree, 10-Strongly agree) (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 86 The World Bank Group Mali Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Weekly 5.6% 3.5% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Monthly 0.0% 12.3% 1.8% 4.8% 3.7% 8.3% 11.1% 13.8% A few times a year 61.1% 35.1% 20.0% 33.3% 25.9% 41.7% 38.9% 27.6% Rarely 11.1% 24.6% 30.9% 23.8% 33.3% 41.7% 27.8% 34.5% Never 22.2% 24.6% 47.3% 23.8% 37.0% 8.3% 22.2% 24.1% *Significantly different between stakeholder groups In Mali, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 87 The World Bank Group Mali Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Mali’s development challenges? (1-To no degree at all, 10- To a very significant degree) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Mali? (Select only ONE response) Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other The World Bank Group takes too much risk in Mali 7.1% 2.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in Mali 42.9% 37.3% 18.2% 35.0% 40.0% 55.6% 77.8% 32.1% The World Bank Group’s approach to risk is appropriate 7.1% 17.6% 13.6% 10.0% 15.0% 11.1% 11.1% 17.9% Don't know 42.9% 43.1% 68.2% 50.0% 45.0% 33.3% 11.1% 50.0% 88 The World Bank Group Mali Country Opinion Survey 2014 E. Working with the World Bank Group (continued) (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Mali Which of the following SHOULD the World Bank Group do to make itself of greater value in Mali? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Provide more adequate data/knowledge/statistics/figures on Mali’s 11.1% 23.3% 25.5% 0.0% 32.1% 16.7% 26.3% 16.1% economy Collaborate more effectively with Government clients* 11.1% 26.7% 36.4% 8.3% 28.6% 8.3% 5.3% 35.5% Offer more innovative financial products 16.7% 20.0% 10.9% 33.3% 10.7% 8.3% 15.8% 9.7% Improve the competitiveness of its financing compared to markets 11.1% 6.7% 5.5% 12.5% 3.6% 8.3% 5.3% 3.2% Reach out more to groups outside of Government* 11.1% 18.3% 23.6% 41.7% 32.1% 75.0% 21.1% 22.6% Improve the quality of its experts as related to Mali’s specific challenges 11.1% 11.7% 7.3% 16.7% 10.7% 8.3% 15.8% 9.7% Offer more innovative knowledge services 0.0% 6.7% 10.9% 16.7% 10.7% 0.0% 15.8% 6.5% Ensure greater selectivity in its work 0.0% 3.3% 7.3% 4.2% 3.6% 0.0% 0.0% 12.9% Increase the level of capacity development in the country 27.8% 20.0% 30.9% 8.3% 32.1% 33.3% 31.6% 12.9% Reduce the complexity of obtaining World Bank Group financing 44.4% 28.3% 18.2% 12.5% 25.0% 8.3% 10.5% 32.3% Increase availability of Fee-Based services (e.g., in energy, gas, and water 22.2% 6.7% 3.6% 16.7% 3.6% 0.0% 5.3% 16.1% sectors) Work faster 22.2% 13.3% 10.9% 12.5% 7.1% 8.3% 10.5% 9.7% Increase the level of World Bank Group staffing in Mali’s office 0.0% 6.7% 1.8% 12.5% 0.0% 8.3% 10.5% 6.5% Other 5.6% 1.7% 1.8% 0.0% 0.0% 0.0% 5.3% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Mali, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mali? (Select only ONE response) Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Financial services 42.1% 37.7% 40.0% 26.1% 59.3% 50.0% 42.1% 35.5% Knowledge products 0.0% 13.1% 12.7% 17.4% 3.7% 10.0% 5.3% 12.9% Convening services 10.5% 3.3% 7.3% 4.3% 0.0% 0.0% 5.3% 9.7% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 10.5% 0.0% The combination is appropriate for Mali 26.3% 41.0% 32.7% 39.1% 25.9% 10.0% 31.6% 35.5% Don't know 21.1% 4.9% 7.3% 13.0% 11.1% 20.0% 5.3% 6.5% 89 The World Bank Group Mali Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Mali (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Mali? (Choose no more than THREE) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Building social safety nets 22.2% 37.3% 15.1% 13.6% 18.5% 8.3% 17.6% 32.1% Strengthening public financial management 77.8% 61.0% 64.2% 59.1% 59.3% 58.3% 64.7% 64.3% Reducing violence 0.0% 1.7% 11.3% 0.0% 3.7% 8.3% 5.9% 7.1% Increasing access to justice systems 5.6% 8.5% 13.2% 13.6% 14.8% 0.0% 5.9% 14.3% Strengthening security mechanisms 11.1% 8.5% 5.7% 13.6% 29.6% 16.7% 23.5% 10.7% Strengthening conflict resolution mechanisms 5.6% 3.4% 9.4% 4.5% 3.7% 16.7% 5.9% 3.6% Increasing access to basic services 77.8% 61.0% 60.4% 59.1% 44.4% 33.3% 35.3% 42.9% Building capacity of state institutions 44.4% 25.4% 37.7% 22.7% 29.6% 66.7% 23.5% 21.4% Generating jobs 33.3% 64.4% 54.7% 68.2% 51.9% 66.7% 70.6% 64.3% Improving livelihoods 5.6% 6.8% 15.1% 13.6% 7.4% 8.3% 23.5% 14.3% Increasing cohesion 0.0% 1.7% 0.0% 4.5% 0.0% 8.3% 5.9% 3.6% Stimulating dialogue to promote peace and stability 11.1% 15.3% 13.2% 27.3% 11.1% 8.3% 0.0% 17.9% Which THREE areas below would benefit most from other donors in Mali? (Choose no more than THREE) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Building social safety nets 38.9% 27.8% 31.9% 27.3% 36.0% 18.2% 35.7% 23.1% Strengthening public financial management 22.2% 29.6% 14.9% 9.1% 8.0% 27.3% 28.6% 23.1% Reducing violence 27.8% 18.5% 38.3% 18.2% 28.0% 9.1% 7.1% 30.8% Increasing access to justice systems 16.7% 18.5% 6.4% 22.7% 20.0% 18.2% 7.1% 26.9% Strengthening security mechanisms 16.7% 20.4% 25.5% 45.5% 16.0% 18.2% 14.3% 26.9% Strengthening conflict resolution mechanisms 33.3% 31.5% 21.3% 22.7% 36.0% 18.2% 7.1% 11.5% Increasing access to basic services 22.2% 18.5% 27.7% 13.6% 20.0% 54.5% 21.4% 30.8% Building capacity of state institutions 11.1% 24.1% 27.7% 27.3% 20.0% 18.2% 35.7% 23.1% Generating jobs 38.9% 25.9% 25.5% 27.3% 32.0% 45.5% 28.6% 19.2% Improving livelihoods 27.8% 20.4% 17.0% 22.7% 16.0% 27.3% 21.4% 7.7% Increasing cohesion 5.6% 14.8% 17.0% 22.7% 20.0% 9.1% 21.4% 26.9% Stimulating dialogue to promote peace and stability 27.8% 46.3% 44.7% 40.9% 32.0% 18.2% 28.6% 50.0% 90 The World Bank Group Mali Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mali? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Local newspapers 29.4% 32.3% 37.0% 57.1% 33.3% 50.0% 36.8% 53.3% International newspapers 0.0% 14.5% 13.0% 19.0% 22.2% 16.7% 10.5% 10.0% Local radio 0.0% 12.9% 18.5% 4.8% 14.8% 0.0% 5.3% 3.3% International radio 17.6% 17.7% 22.2% 4.8% 7.4% 33.3% 31.6% 16.7% Local television 23.5% 46.8% 46.3% 47.6% 37.0% 33.3% 10.5% 30.0% International television 17.6% 22.6% 22.2% 23.8% 25.9% 16.7% 21.1% 26.7% Periodicals* 23.5% 6.5% 1.9% 9.5% 0.0% 8.3% 21.1% 3.3% Internet 29.4% 27.4% 31.5% 28.6% 37.0% 33.3% 52.6% 40.0% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 0.0% 3.2% 0.0% 4.8% 3.7% 0.0% 0.0% 3.3% Blogs 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 29.4% 8.1% 5.6% 0.0% 3.7% 0.0% 5.3% 10.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Blogs 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 3.2% Direct contact with World Bank Group (i.e., face to face meetings/ 26.3% 19.4% 35.2% 43.5% 20.0% 36.4% 23.5% 35.5% discussions) e-Newsletters 26.3% 46.8% 29.6% 39.1% 44.0% 18.2% 35.3% 38.7% Instant messaging 5.3% 4.8% 5.6% 4.3% 4.0% 9.1% 5.9% 6.5% World Bank Group’s seminars/workshops/conferences* 42.1% 45.2% 55.6% 17.4% 56.0% 36.4% 17.6% 38.7% World Bank Group’s publications and other written materials 63.2% 41.9% 31.5% 39.1% 24.0% 45.5% 35.3% 35.5% Mobile phones 0.0% 3.2% 9.3% 8.7% 12.0% 0.0% 0.0% 3.2% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 0.0% 4.8% 1.9% 8.7% 12.0% 9.1% 11.8% 3.2% World Bank Group’s website 21.1% 24.2% 18.5% 34.8% 8.0% 18.2% 35.3% 22.6% Other 0.0% 1.6% 3.7% 0.0% 0.0% 9.1% 11.8% 3.2% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Yes 17.6% 16.9% 5.5% 13.6% 7.1% 18.2% 20.0% 29.0% No 82.4% 83.1% 94.5% 86.4% 92.9% 81.8% 80.0% 71.0% 91 The World Bank Group Mali Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Yes 0.0% 7.3% 1.9% 0.0% 4.0% 9.1% 5.9% 3.6% No 100.0% 92.7% 98.1% 100.0% 96.0% 90.9% 94.1% 96.4% Were you able to obtain this information? Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Yes 0.0% 75.0% 0.0% 0.0% 100.0% 0.0% 100.0% 100.0% No 0.0% 25.0% 100.0% 0.0% 0.0% 100.0% 0.0% 0.0% Do you have access to the Internet? Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Yes 100.0% 98.3% 88.9% 100.0% 87.5% 90.0% 100.0% 96.4% No 0.0% 1.7% 11.1% 0.0% 12.5% 10.0% 0.0% 3.6% Do you use/have used the World Bank Group’s website?* Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Yes 52.9% 23.3% 11.3% 30.4% 13.0% 30.0% 47.1% 32.3% No 47.1% 76.7% 88.7% 69.6% 87.0% 70.0% 52.9% 67.7% *Significantly different between stakeholder groups Which do you primarily use? Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other The World Bank Group’s country website 45.5% 48.0% 68.8% 50.0% 66.7% 40.0% 33.3% 38.5% The World Bank Group’s main website 54.5% 52.0% 31.3% 50.0% 33.3% 60.0% 66.7% 61.5% Which Internet connection do you use primarily when visiting a World Bank Group website?* Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other High speed 75.0% 46.9% 38.9% 62.5% 75.0% 57.1% 72.7% 93.3% Dial-up 25.0% 53.1% 61.1% 37.5% 25.0% 42.9% 27.3% 6.7% *Significantly different between stakeholder groups 92 The World Bank Group Mali Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of Ministry/ Local Private Sector/ Academia/ President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Yes 63.2% 54.4% 25.9% 43.5% 37.0% 8.3% 15.8% 51.7% No 36.8% 45.6% 74.1% 56.5% 63.0% 91.7% 84.2% 48.3% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Mali? (Select all that apply) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other The World Bank (IDA)* 61.1% 56.6% 26.9% 47.6% 39.1% 10.0% 28.6% 44.8% The International Finance Corporation (IFC) 0.0% 7.5% 7.7% 9.5% 4.3% 10.0% 0.0% 6.9% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 3.8% 4.8% 4.3% 0.0% 0.0% 0.0% None* 38.9% 41.5% 73.1% 47.6% 60.9% 90.0% 71.4% 51.7% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Mali? (Choose no more than TWO) Office of Employee of Ministry/ Local Private Sector/ Academia/ Percentage of Respondents President/Prime PMU/Consultant on Govern- Financial Sector/ Research Institute/ (Responses Combined) Minister/Minister WBG Project ment Private Bank CSO Media Think Tank Other Observer* 5.6% 22.6% 47.7% 55.0% 31.8% 58.3% 46.7% 22.2% Use World Bank Group reports/data 27.8% 22.6% 29.5% 25.0% 18.2% 16.7% 20.0% 18.5% Engage in World Bank Group related/sponsored events/activities 22.2% 18.9% 15.9% 20.0% 45.5% 16.7% 20.0% 25.9% Collaborate as part of my professional duties* 83.3% 66.0% 47.7% 50.0% 31.8% 33.3% 26.7% 59.3% Use World Bank Group website for information, data, research, etc.* 11.1% 3.8% 9.1% 15.0% 9.1% 16.7% 53.3% 14.8% *Significantly different between stakeholder groups 93 The World Bank Group Mali Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Location Bamako & Koulikoro N=138  Gao N=16  Kayes N=20  Mopti N=21  Sikasso N=25  Ségou N=22 A. General Issues facing Mali In general would you say that Mali is headed in ...? Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou The right direction 65.8% 75.0% 70.0% 85.7% 48.0% 77.3% The wrong direction 3.3% 6.3% 0.0% 4.8% 12.0% 0.0% Not sure 30.8% 18.8% 30.0% 9.5% 40.0% 22.7% Listed below are a number of development priorities in Mali. Please identify which of the following you consider the most important development priorities in Mali? (Choose no more than THREE) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Social protection 3.0% 6.7% 0.0% 4.8% 4.0% 15.0% Transport 10.6% 26.7% 15.0% 9.5% 8.0% 15.0% Security/stabilization/reconstruction 50.0% 73.3% 45.0% 42.9% 28.0% 30.0% Public sector governance/reform 37.9% 46.7% 40.0% 42.9% 28.0% 50.0% Global/regional integration 3.0% 0.0% 0.0% 0.0% 0.0% 5.0% Gender equity 1.5% 0.0% 0.0% 0.0% 0.0% 5.0% Domestic private sector development 9.8% 0.0% 5.0% 0.0% 20.0% 5.0% Foreign direct investment 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 2.3% 6.7% 0.0% 4.8% 12.0% 5.0% Energy 10.6% 6.7% 0.0% 4.8% 4.0% 10.0% Regional conflict and tensions 3.0% 0.0% 0.0% 4.8% 0.0% 0.0% Job creation/employment 17.4% 6.7% 20.0% 19.0% 0.0% 10.0% Rural development* 12.9% 0.0% 5.0% 23.8% 32.0% 30.0% Financial markets 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development* 0.0% 0.0% 15.0% 4.8% 4.0% 0.0% Environmental sustainability 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 3.0% 6.7% 5.0% 0.0% 0.0% 10.0% Health 15.9% 13.3% 20.0% 14.3% 24.0% 15.0% Education 47.0% 40.0% 35.0% 57.1% 52.0% 35.0% Poverty reduction 7.6% 13.3% 15.0% 14.3% 16.0% 10.0% Food security 7.6% 20.0% 10.0% 14.3% 16.0% 10.0% Social cohesion 3.0% 6.7% 0.0% 4.8% 8.0% 0.0% Climate change 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 11.4% 13.3% 15.0% 9.5% 24.0% 10.0% Trade and exports 0.8% 0.0% 5.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 2.3% 6.7% 10.0% 0.0% 8.0% 0.0% Law and justice 6.8% 6.7% 0.0% 0.0% 4.0% 0.0% Regulatory framework 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.8% 0.0% 10.0% 4.8% 8.0% 10.0% Natural resource management 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% Anti corruption 17.4% 0.0% 25.0% 9.5% 0.0% 20.0% Disaster management 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% Other 1.5% 0.0% 0.0% 4.8% 0.0% 0.0% *Significantly different between locations 94 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mali? (Choose no more than THREE) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Water and sanitation 9.6% 0.0% 0.0% 14.3% 8.0% 9.1% Equality of opportunity 7.4% 6.3% 5.0% 9.5% 4.0% 13.6% Economic growth 32.6% 18.8% 30.0% 38.1% 20.0% 18.2% Climate change 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions* 0.7% 12.5% 5.0% 0.0% 0.0% 4.5% Global/regional integration 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 1.5% 0.0% 5.0% 0.0% 0.0% 0.0% Rural development 35.6% 12.5% 35.0% 23.8% 40.0% 54.5% Urban development* 0.0% 0.0% 5.0% 0.0% 8.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 10.4% 18.8% 10.0% 9.5% 12.0% 9.1% Social protection 7.4% 6.3% 0.0% 4.8% 4.0% 13.6% Law and justice 5.9% 0.0% 0.0% 4.8% 8.0% 9.1% Transport 5.9% 12.5% 0.0% 4.8% 8.0% 9.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases* 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Information and communications technology 2.2% 0.0% 0.0% 4.8% 0.0% 0.0% Security/stabilization/reconstruction 8.1% 25.0% 10.0% 14.3% 8.0% 0.0% Anti corruption 31.9% 18.8% 15.0% 33.3% 36.0% 31.8% Domestic private sector development 13.3% 6.3% 25.0% 9.5% 24.0% 22.7% Foreign direct investment 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 7.4% 12.5% 0.0% 9.5% 4.0% 4.5% Public sector governance/reform 20.7% 25.0% 35.0% 19.0% 20.0% 22.7% Social cohesion 0.7% 0.0% 5.0% 0.0% 0.0% 0.0% Education 22.2% 18.8% 20.0% 14.3% 28.0% 9.1% Natural resource management 1.5% 0.0% 5.0% 0.0% 0.0% 0.0% Environmental sustainability 0.7% 6.3% 5.0% 0.0% 0.0% 0.0% Health 4.4% 12.5% 15.0% 14.3% 12.0% 4.5% Agricultural development 20.0% 31.3% 20.0% 19.0% 32.0% 22.7% Disaster management 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 31.1% 43.8% 45.0% 28.6% 16.0% 22.7% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 6.7% 6.3% 5.0% 23.8% 4.0% 18.2% Other 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between locations 95 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mali? (Choose no more than THREE) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Energy 27.9% 12.5% 10.0% 15.0% 4.0% 22.7% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 2.9% 6.3% 0.0% 5.0% 0.0% 13.6% Global/regional integration 1.5% 6.3% 10.0% 0.0% 8.0% 4.5% Social protection 1.5% 0.0% 5.0% 5.0% 4.0% 0.0% Climate change 1.5% 0.0% 0.0% 0.0% 0.0% 4.5% Anti corruption 27.2% 18.8% 30.0% 25.0% 32.0% 36.4% Disaster management 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Rural development 30.1% 18.8% 10.0% 45.0% 32.0% 45.5% Foreign direct investment 11.8% 0.0% 5.0% 5.0% 12.0% 0.0% Urban development 2.2% 6.3% 0.0% 0.0% 8.0% 4.5% Water and sanitation 2.9% 0.0% 0.0% 5.0% 8.0% 0.0% Trade and exports 15.4% 18.8% 10.0% 5.0% 4.0% 22.7% Information and communications technology 5.9% 6.3% 0.0% 0.0% 0.0% 0.0% Regulatory framework 4.4% 0.0% 0.0% 0.0% 4.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion* 2.2% 25.0% 10.0% 0.0% 0.0% 0.0% Public sector governance/reform 27.9% 37.5% 30.0% 40.0% 16.0% 27.3% Domestic private sector development 34.6% 6.3% 35.0% 30.0% 36.0% 27.3% Job creation/employment 12.5% 12.5% 35.0% 20.0% 20.0% 9.1% Agricultural development 22.8% 25.0% 25.0% 15.0% 48.0% 18.2% Food security 4.4% 0.0% 5.0% 15.0% 8.0% 0.0% Transport 11.8% 25.0% 20.0% 5.0% 8.0% 9.1% Security/stabilization/reconstruction 8.8% 25.0% 5.0% 0.0% 4.0% 4.5% Education 12.5% 12.5% 5.0% 15.0% 20.0% 13.6% Natural resource management 8.1% 12.5% 15.0% 15.0% 4.0% 13.6% Environmental sustainability 0.7% 0.0% 5.0% 0.0% 0.0% 0.0% Health* 2.2% 6.3% 20.0% 20.0% 8.0% 9.1% Law and justice 3.7% 0.0% 0.0% 0.0% 4.0% 4.5% Local governance and institutions 2.2% 6.3% 10.0% 10.0% 8.0% 4.5% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 2.2% 0.0% 0.0% 5.0% 0.0% 0.0% Other 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mali? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Better employment opportunities for young people 47.8% 53.3% 23.5% 16.7% 36.8% 53.8% Better employment opportunities for women 10.4% 13.3% 5.9% 0.0% 10.5% 0.0% Greater access to micro-finance for the poor 15.7% 26.7% 17.6% 16.7% 26.3% 7.7% Greater voice and participation for citizens to help ensure 5.2% 6.7% 11.8% 11.1% 15.8% 15.4% greater accountability Greater access to health and nutrition for citizens* 17.4% 0.0% 17.6% 16.7% 5.3% 46.2% Better entrepreneurial opportunities 15.7% 13.3% 0.0% 5.6% 5.3% 7.7% A growing middle class 5.2% 0.0% 0.0% 5.6% 5.3% 7.7% Better opportunity for the poor who live in rural areas 14.8% 6.7% 17.6% 27.8% 0.0% 23.1% Better opportunity for the poor who live in urban areas 0.0% 0.0% 5.9% 5.6% 0.0% 0.0% Consistent economic growth 17.4% 20.0% 29.4% 16.7% 36.8% 15.4% More reliable social safety net 7.0% 6.7% 5.9% 5.6% 10.5% 15.4% Greater equity of fiscal policy 7.0% 6.7% 11.8% 11.1% 5.3% 7.7% Education and training that better ensure job opportunity 26.1% 26.7% 29.4% 44.4% 42.1% 0.0% Better quality public services 7.8% 20.0% 11.8% 11.1% 0.0% 0.0% Other* 0.9% 0.0% 11.8% 0.0% 0.0% 0.0% *Significantly different between locations 96 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) (1-Not effective at all, 10-Very effective) (1-To no degree at all, 10-To a very significant degree) 97 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mali, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mali? (Choose no more than THREE) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Social protection 2.2% 0.0% 5.0% 5.0% 4.2% 13.6% Security/stabilization/reconstruction* 18.7% 68.8% 5.0% 30.0% 12.5% 9.1% Public sector governance/reform 36.6% 18.8% 50.0% 30.0% 20.8% 22.7% Transport 20.1% 37.5% 30.0% 5.0% 12.5% 9.1% Poverty reduction 17.9% 12.5% 15.0% 25.0% 16.7% 27.3% Global/regional integration 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 6.3% 5.0% 0.0% 0.0% 4.5% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Rural development 26.1% 6.3% 15.0% 35.0% 25.0% 31.8% Domestic private sector development 18.7% 0.0% 15.0% 10.0% 8.3% 9.1% Foreign direct investment 0.7% 0.0% 0.0% 0.0% 4.2% 0.0% Water and sanitation 5.2% 0.0% 5.0% 10.0% 12.5% 0.0% Energy 14.9% 12.5% 0.0% 10.0% 0.0% 9.1% Social cohesion* 0.0% 12.5% 0.0% 0.0% 0.0% 9.1% Job creation/employment 20.9% 31.3% 30.0% 10.0% 0.0% 22.7% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 5.0% 4.2% 0.0% Environmental sustainability 1.5% 0.0% 5.0% 0.0% 0.0% 0.0% Equality of opportunity 5.2% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 19.4% 31.3% 30.0% 25.0% 37.5% 27.3% Education 34.3% 25.0% 45.0% 55.0% 37.5% 31.8% Food security 5.2% 0.0% 5.0% 15.0% 8.3% 9.1% Climate change 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 19.4% 12.5% 10.0% 10.0% 58.3% 22.7% Trade and exports* 2.2% 0.0% 0.0% 5.0% 0.0% 13.6% Economic growth 11.2% 6.3% 5.0% 0.0% 12.5% 0.0% Law and justice 0.0% 0.0% 5.0% 5.0% 4.2% 4.5% Local governance and institutions 2.2% 0.0% 15.0% 5.0% 12.5% 4.5% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Information and communications technology 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 8.2% 6.3% 5.0% 5.0% 8.3% 13.6% Disaster management 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between locations 98 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mali? Greatest Value Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Convening/facilitating 11.0% 0.0% 5.3% 5.0% 8.0% 0.0% Data* 2.4% 0.0% 0.0% 0.0% 16.0% 4.8% Policy advice, studies, analyses 9.4% 7.1% 0.0% 5.0% 8.0% 9.5% Financial resources 37.8% 35.7% 15.8% 25.0% 12.0% 33.3% Capacity development* 15.7% 21.4% 42.1% 30.0% 20.0% 42.9% Technical assistance* 2.4% 7.1% 0.0% 10.0% 24.0% 0.0% Mobilizing third party financial resources 11.8% 21.4% 5.3% 10.0% 8.0% 9.5% Donor coordination 4.7% 7.1% 0.0% 5.0% 4.0% 0.0% Linkage to non-Bank expertise 0.8% 0.0% 5.3% 5.0% 0.0% 0.0% Strategy formulation 2.4% 0.0% 0.0% 5.0% 0.0% 0.0% Other* 1.6% 0.0% 26.3% 0.0% 0.0% 0.0% nd 2 Greatest Value Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Convening/facilitating 6.5% 14.3% 0.0% 5.0% 20.0% 14.3% Data* 0.0% 7.1% 0.0% 5.0% 0.0% 0.0% Policy advice, studies, analyses 11.4% 0.0% 5.3% 5.0% 4.0% 9.5% Financial resources 8.9% 0.0% 5.3% 5.0% 12.0% 9.5% Capacity development 18.7% 35.7% 26.3% 10.0% 20.0% 19.0% Technical assistance 16.3% 21.4% 21.1% 15.0% 8.0% 4.8% Mobilizing third party financial resources 7.3% 7.1% 15.8% 10.0% 4.0% 4.8% Donor coordination 14.6% 14.3% 5.3% 20.0% 0.0% 14.3% Linkage to non-Bank expertise 4.9% 0.0% 5.3% 5.0% 16.0% 9.5% Strategy formulation 9.8% 0.0% 5.3% 15.0% 16.0% 14.3% Other 1.6% 0.0% 10.5% 5.0% 0.0% 0.0% *Significantly different between locations How effectively do the World Bank Group’s activities below support Mali’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) The World Bank Group can provide capacity building support in a number of ways in Mali. To which degree would Mali benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations 99 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mali? (1-Not effective at all, 10-Very effective) *Significantly different between locations When thinking about how to improve capacity building in Mali to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) *Significantly different between locations Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mali? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Staff too inaccessible* 15.2% 33.3% 5.0% 14.3% 0.0% 30.0% Not exploring alternative policy options 3.0% 13.3% 5.0% 0.0% 4.0% 10.0% Not adequately sensitive to political/social realities in Mali 27.3% 0.0% 25.0% 14.3% 24.0% 15.0% Not enough public disclosure of its work 8.3% 6.7% 25.0% 9.5% 12.0% 10.0% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% Not aligned with country priorities 10.6% 6.7% 15.0% 28.6% 8.0% 25.0% The credibility of its knowledge/data 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 25.0% 13.3% 10.0% 19.0% 16.0% 5.0% Not willing to honestly criticize policies and reform efforts 5.3% 13.3% 5.0% 0.0% 16.0% 0.0% in the country Too influenced by developed countries 13.6% 20.0% 15.0% 19.0% 12.0% 20.0% Imposing technocratic solutions without regard to political 9.8% 6.7% 20.0% 23.8% 12.0% 15.0% realities World Bank Group’s processes too slow 15.2% 13.3% 10.0% 19.0% 12.0% 10.0% Too bureaucratic in its operational policies and procedures 12.1% 0.0% 5.0% 9.5% 4.0% 10.0% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 10.6% 0.0% 5.0% 0.0% 12.0% 0.0% Not client focused 0.8% 6.7% 0.0% 0.0% 0.0% 0.0% Its advice and strategies do not lend themselves to 3.0% 6.7% 0.0% 4.8% 0.0% 10.0% practical problem solving Not focused enough on issues that are unique to post- 3.8% 13.3% 5.0% 9.5% 32.0% 0.0% conflict countries* Inadequate number of World Bank Group staff members 2.3% 13.3% 0.0% 0.0% 4.0% 5.0% located in the country Other 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 12.1% 13.3% 25.0% 9.5% 16.0% 15.0% *Significantly different between locations 100 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mali? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Capacity development 39.6% 46.7% 50.0% 42.9% 52.0% 60.0% Policy based lending/budget support to the Government 21.6% 26.7% 10.0% 23.8% 24.0% 25.0% Knowledge products/services* 1.5% 0.0% 15.0% 0.0% 12.0% 10.0% Investment lending* 67.9% 46.7% 30.0% 47.6% 76.0% 60.0% Technical assistance 14.2% 6.7% 25.0% 14.3% 28.0% 10.0% Trust Fund management 3.7% 6.7% 5.0% 4.8% 0.0% 5.0% Co-financing arrangements 7.5% 0.0% 5.0% 4.8% 4.0% 0.0% Sector-wide approaches* 23.9% 0.0% 30.0% 23.8% 0.0% 15.0% Emergency Recovery lending* 4.5% 26.7% 5.0% 4.8% 4.0% 5.0% Other 3.0% 6.7% 5.0% 4.8% 0.0% 0.0% Don’t know 3.7% 6.7% 10.0% 4.8% 0.0% 0.0% *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Academia/think tanks/research institutes 21.3% 6.3% 10.0% 14.3% 12.0% 13.6% Donor community 11.8% 0.0% 5.0% 14.3% 0.0% 0.0% Media 7.4% 12.5% 10.0% 0.0% 0.0% 0.0% NGOs* 14.7% 43.8% 20.0% 9.5% 28.0% 27.3% Local Government* 27.2% 75.0% 40.0% 33.3% 56.0% 54.5% Private sector* 45.6% 6.3% 20.0% 19.0% 28.0% 22.7% Parliament 2.2% 0.0% 0.0% 4.8% 4.0% 0.0% Community Based Organizations 20.6% 25.0% 40.0% 33.3% 12.0% 40.9% Beneficiaries 27.2% 12.5% 20.0% 28.6% 32.0% 13.6% Foundations 0.0% 0.0% 0.0% 0.0% 4.0% 4.5% Faith based organizations 0.7% 0.0% 0.0% 0.0% 0.0% 0.0% UN and regional peace keeping forces 0.7% 6.3% 0.0% 4.8% 0.0% 0.0% Emerging donors 1.5% 6.3% 0.0% 0.0% 0.0% 0.0% UN agencies 1.5% 0.0% 10.0% 0.0% 8.0% 0.0% Regional organizations (e.g., WAEMU, ECOWAS, CILSS) 8.1% 0.0% 5.0% 9.5% 12.0% 13.6% Other 0.7% 0.0% 5.0% 9.5% 0.0% 4.5% Don’t know 2.9% 0.0% 5.0% 4.8% 0.0% 0.0% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Mali? (1-Strongly disagree, 10-Strongly agree) 101 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mali, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations To be a more effective development partner in Mali, do you believe that the World Bank Group should have… ?* (Select only ONE response) Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou More local presence 71.0% 93.3% 72.2% 60.0% 87.5% 47.4% The current level of local presence is adequate 16.1% 6.7% 11.1% 15.0% 4.2% 5.3% Less local presence 1.6% 0.0% 5.6% 5.0% 0.0% 10.5% Don't know 11.3% 0.0% 11.1% 20.0% 8.3% 36.8% *Significantly different between locations When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou The World Bank Group does not do adequate follow 24.4% 46.7% 20.0% 33.3% 40.0% 33.3% through/follow-up There is not an adequate level of citizen/civil society 40.5% 46.7% 35.0% 23.8% 36.0% 28.6% participation The World Bank Group is not sensitive enough to 36.6% 73.3% 10.0% 33.3% 24.0% 38.1% political/social realities on the ground* Lack of/inadequate levels of capacity in Government 29.8% 0.0% 20.0% 9.5% 16.0% 28.6% Poor donor coordination 6.1% 0.0% 10.0% 19.0% 0.0% 4.8% The World Bank Group works too slowly 22.9% 20.0% 25.0% 33.3% 28.0% 19.0% The Government works inefficiently 22.9% 20.0% 15.0% 14.3% 40.0% 19.0% Political pressures and obstacles 17.6% 13.3% 15.0% 28.6% 16.0% 23.8% Reforms are not well thought out in light of country 32.1% 6.7% 30.0% 33.3% 28.0% 19.0% challenges Ongoing conflict and instability 19.8% 26.7% 20.0% 19.0% 20.0% 19.0% Inadequate funding* 16.8% 13.3% 20.0% 14.3% 24.0% 47.6% Other 5.3% 0.0% 20.0% 0.0% 4.0% 4.8% *Significantly different between locations 102 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mali? (1-Not important at all, 10-Very important) *Significantly different between locations 103 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mali? (1-Not effective at all, 10-Very effective) *Significantly different between locations Where are the World Bank Group’s decisions made primarily that support the program in Mali? (Select only ONE response) Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou At the Headquarters (in Washington D.C.) 64.6% 43.8% 65.0% 61.9% 40.0% 40.9% In the country 8.5% 0.0% 5.0% 14.3% 8.0% 9.1% Don't know 26.9% 56.3% 30.0% 23.8% 52.0% 50.0% 104 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) (1-To no degree at all, 10-To a very significant degree) (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mali? (1-Strongly disagree, 10-Strongly agree) (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Weekly 3.9% 0.0% 0.0% 5.0% 0.0% 0.0% Monthly 8.6% 6.3% 0.0% 5.0% 4.0% 0.0% A few times a year 40.6% 12.5% 20.0% 25.0% 28.0% 15.0% Rarely 27.3% 31.3% 35.0% 30.0% 12.0% 45.0% Never 19.5% 50.0% 45.0% 35.0% 56.0% 40.0% *Significantly different between locations 105 The World Bank Group Mali Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Mali, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Mali’s development challenges? (1-To no degree at all, 10-To a very significant degree) 106 The World Bank Group Mali Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes the way the World Bank Group operates in Mali? (Select only ONE response) Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou The World Bank Group takes too much risk in Mali 1.9% 0.0% 0.0% 0.0% 0.0% 5.0% The World Bank Group does not take enough risk in Mali 39.0% 40.0% 0.0% 29.4% 47.8% 20.0% The World Bank Group’s approach to risk is appropriate 18.1% 10.0% 15.4% 17.6% 4.3% 5.0% Don't know 41.0% 50.0% 84.6% 52.9% 47.8% 70.0% (1-To no degree at all, 10-To a very significant degree) 107 The World Bank Group Mali Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Mali Which of the following SHOULD the World Bank Group do to make itself of greater value in Mali? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Provide more adequate data/knowledge/statistics/figures 16.4% 18.8% 40.0% 23.8% 24.0% 27.3% on Mali’s economy Collaborate more effectively with Government clients* 17.2% 56.3% 25.0% 19.0% 40.0% 40.9% Offer more innovative financial products 16.4% 12.5% 15.0% 23.8% 16.0% 9.1% Improve the competitiveness of its financing compared to 8.2% 6.3% 0.0% 9.5% 0.0% 4.5% markets Reach out more to groups outside of Government 28.4% 31.3% 35.0% 23.8% 16.0% 18.2% Improve the quality of its experts as related to Mali’s 12.7% 12.5% 0.0% 9.5% 16.0% 4.5% specific challenges Offer more innovative knowledge services 7.5% 6.3% 15.0% 9.5% 0.0% 13.6% Ensure greater selectivity in its work 3.7% 12.5% 15.0% 0.0% 0.0% 4.5% Increase the level of capacity development in the country 22.4% 6.3% 20.0% 33.3% 44.0% 18.2% Reduce the complexity of obtaining World Bank Group 27.6% 6.3% 15.0% 19.0% 28.0% 18.2% financing Increase availability of Fee-Based services (e.g., in energy, 10.4% 6.3% 5.0% 9.5% 0.0% 13.6% gas, and water sectors) Work faster 12.7% 18.8% 5.0% 9.5% 12.0% 4.5% Increase the level of World Bank Group staffing in Mali’s 6.0% 0.0% 0.0% 0.0% 4.0% 13.6% office Other 2.2% 0.0% 5.0% 0.0% 0.0% 0.0% *Significantly different between locations When considering the combination of services that the World Bank Group offers in Mali, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mali? (Select only ONE response) Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Financial services 38.3% 50.0% 30.0% 55.0% 24.0% 59.1% Knowledge products 9.8% 18.8% 10.0% 10.0% 8.0% 9.1% Convening services 6.8% 12.5% 5.0% 0.0% 4.0% 0.0% None of the above 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Mali 33.1% 12.5% 35.0% 20.0% 64.0% 27.3% Don't know 9.8% 6.3% 20.0% 15.0% 0.0% 4.5% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Mali? (Choose no more than THREE) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Building social safety nets 22.2% 25.0% 20.0% 33.3% 20.0% 31.8% Strengthening public financial management 61.9% 50.0% 55.0% 76.2% 80.0% 54.5% Reducing violence 4.0% 6.3% 10.0% 4.8% 4.0% 9.1% Increasing access to justice systems* 9.5% 31.3% 15.0% 0.0% 0.0% 22.7% Strengthening security mechanisms 14.3% 6.3% 15.0% 14.3% 16.0% 0.0% Strengthening conflict resolution mechanisms* 4.8% 25.0% 0.0% 4.8% 0.0% 13.6% Increasing access to basic services 50.8% 56.3% 65.0% 52.4% 72.0% 54.5% Building capacity of state institutions 34.9% 18.8% 30.0% 28.6% 44.0% 18.2% Generating jobs 61.9% 56.3% 65.0% 57.1% 36.0% 59.1% Improving livelihoods 11.1% 6.3% 10.0% 14.3% 16.0% 9.1% Increasing cohesion 1.6% 0.0% 0.0% 4.8% 0.0% 9.1% Stimulating dialogue to promote peace and stability 13.5% 18.8% 15.0% 4.8% 8.0% 13.6% *Significantly different between locations 108 The World Bank Group Mali Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Mali (continued) Which THREE areas below would benefit most from other donors in Mali? (Choose no more than THREE) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Building social safety nets 26.7% 12.5% 35.0% 12.5% 45.8% 40.0% Strengthening public financial management 21.6% 31.3% 20.0% 18.8% 16.7% 20.0% Reducing violence* 16.4% 37.5% 25.0% 31.3% 50.0% 30.0% Increasing access to justice systems 22.4% 0.0% 10.0% 18.8% 16.7% 10.0% Strengthening security mechanisms* 30.2% 12.5% 35.0% 18.8% 4.2% 10.0% Strengthening conflict resolution mechanisms 22.4% 18.8% 20.0% 43.8% 37.5% 15.0% Increasing access to basic services 26.7% 18.8% 30.0% 25.0% 8.3% 30.0% Building capacity of state institutions 19.8% 12.5% 30.0% 18.8% 25.0% 50.0% Generating jobs 27.6% 50.0% 35.0% 25.0% 25.0% 15.0% Improving livelihoods 19.8% 25.0% 15.0% 12.5% 12.5% 15.0% Increasing cohesion 13.8% 25.0% 10.0% 25.0% 29.2% 20.0% Stimulating dialogue to promote peace and stability 39.7% 56.3% 35.0% 50.0% 20.8% 45.0% *Significantly different between locations G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mali? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Local newspapers 41.7% 31.3% 30.0% 23.8% 56.0% 31.8% International newspapers* 12.1% 6.3% 10.0% 14.3% 4.0% 40.9% Local radio* 3.8% 25.0% 20.0% 19.0% 16.0% 13.6% International radio 18.9% 31.3% 10.0% 33.3% 4.0% 18.2% Local television 34.8% 50.0% 35.0% 47.6% 56.0% 40.9% International television 17.4% 31.3% 25.0% 38.1% 28.0% 27.3% Periodicals 9.8% 6.3% 5.0% 4.8% 0.0% 4.5% Internet* 39.4% 18.8% 60.0% 19.0% 16.0% 13.6% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 3.0% 0.0% 0.0% 0.0% 0.0% 4.5% Blogs 0.8% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 9.8% 0.0% 5.0% 0.0% 8.0% 0.0% *Significantly different between locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Blogs 0.8% 6.7% 0.0% 0.0% 0.0% 0.0% Direct contact with World Bank Group (i.e., face to face 26.7% 40.0% 20.0% 14.3% 36.0% 38.1% meetings/discussions) e-Newsletters 38.2% 33.3% 30.0% 47.6% 36.0% 33.3% Instant messaging 7.6% 0.0% 5.0% 4.8% 0.0% 4.8% World Bank Group’s seminars/workshops/conferences* 32.1% 60.0% 70.0% 52.4% 56.0% 47.6% World Bank Group’s publications and other written 42.7% 20.0% 10.0% 38.1% 40.0% 47.6% materials Mobile phones* 2.3% 6.7% 30.0% 4.8% 0.0% 4.8% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 4.6% 6.7% 0.0% 9.5% 16.0% 0.0% World Bank Group’s website 28.2% 20.0% 20.0% 19.0% 12.0% 9.5% Other 2.3% 0.0% 5.0% 4.8% 0.0% 4.8% *Significantly different between locations Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions? Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Yes 17.8% 12.5% 5.0% 10.0% 0.0% 23.8% No 82.2% 87.5% 95.0% 90.0% 100.0% 76.2% 109 The World Bank Group Mali Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year? Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Yes 4.1% 6.7% 0.0% 0.0% 4.2% 5.3% No 95.9% 93.3% 100.0% 100.0% 95.8% 94.7% Were you able to obtain this information? Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Yes 80.0% 100.0% 0.0% 0.0% 0.0% 0.0% No 20.0% 0.0% 0.0% 0.0% 100.0% 100.0% Do you have access to the Internet?* Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Yes 99.2% 81.3% 90.0% 89.5% 88.0% 94.7% No 0.8% 18.8% 10.0% 10.5% 12.0% 5.3% *Significantly different between locations Do you use/have you used the World Bank Group website?* Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Yes 38.7% 6.3% 10.0% 15.8% 4.0% 15.0% No 61.3% 93.8% 90.0% 84.2% 96.0% 85.0% *Significantly different between locations Which do you primarily use? Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou The World Bank Group’s country website 43.9% 25.0% 66.7% 60.0% 0.0% 72.7% The World Bank Group’s main website 56.1% 75.0% 33.3% 40.0% 100.0% 27.3% Which Internet connection do you use primarily when visiting a World Bank Group website?* Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou High speed 69.4% 20.0% 85.7% 44.4% 16.7% 46.7% Dial-up 30.6% 80.0% 14.3% 55.6% 83.3% 53.3% *Significantly different between locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) *Significantly different between locations 110 The World Bank Group Mali Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Bamako & Percentage of Respondents Koulikoro Gao Kayes Mopti Sikasso Ségou Yes 43.1% 23.1% 15.0% 33.3% 56.0% 45.0% No 56.9% 76.9% 85.0% 66.7% 44.0% 55.0% Which of the following agencies of the World Bank Group do you work with in Mali? (Select all that apply) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou The World Bank (IDA)* 44.3% 21.4% 16.7% 36.8% 62.5% 45.0% The International Finance Corporation (IFC) 7.4% 7.1% 5.6% 0.0% 4.2% 15.0% The Multilateral Investment Guarantee Agency (MIGA) 2.5% 0.0% 5.6% 0.0% 0.0% 5.0% None* 54.9% 78.6% 83.3% 63.2% 37.5% 50.0% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Mali? (Choose no more than TWO) Percentage of Respondents Bamako & (Responses Combined) Koulikoro Gao Kayes Mopti Sikasso Ségou Observer 34.4% 50.0% 33.3% 50.0% 12.5% 50.0% Use World Bank Group reports/data 24.8% 28.6% 33.3% 18.8% 4.2% 18.8% Engage in World Bank Group related/sponsored events/ 20.8% 28.6% 46.7% 0.0% 33.3% 6.3% activities* Collaborate as part of my professional duties 52.0% 57.1% 26.7% 62.5% 70.8% 43.8% Use World Bank Group website for information, data, 16.0% 7.1% 20.0% 12.5% 0.0% 6.3% research, etc. *Significantly different between locations 111 The World Bank Group Mali Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration Stakeholders who professionally collaborate/work with the World Bank Group N=100  Stakeholders who do NOT professionally collaborate/work with the World Bank Group N=144 A. General Issues facing Mali In general would you say that Mali is headed in ...? Percentage of Respondents Collaborators Non-collaborators The right direction 72.5% 66.4% The wrong direction 5.5% 3.0% Not sure 22.0% 30.6% Listed below are a number of development priorities in Mali. Please identify which of the following you consider the most important development priorities in Mali? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Social protection 3.1% 5.0% Transport 14.4% 10.8% Security/stabilization/reconstruction 41.2% 48.2% Public sector governance/reform 40.2% 36.0% Global/regional integration 2.1% 1.4% Gender equity 0.0% 2.2% Domestic private sector development* 13.4% 5.8% Foreign direct investment 1.0% 0.0% Water and sanitation 6.2% 2.9% Energy 10.3% 7.2% Regional conflict and tensions 4.1% 1.4% Job creation/employment 11.3% 18.0% Rural development* 22.7% 11.5% Financial markets 0.0% 0.7% Urban development 1.0% 2.9% Environmental sustainability 3.1% 0.7% Equality of opportunity 2.1% 3.6% Health 13.4% 20.1% Education 41.2% 48.2% Poverty reduction 11.3% 10.8% Food security 10.3% 11.5% Social cohesion 2.1% 4.3% Climate change 1.0% 1.4% Agricultural development 15.5% 10.8% Trade and exports 1.0% 0.7% Crime and violence 0.0% 0.0% Economic growth* 0.0% 5.0% Law and justice 5.2% 2.9% Regulatory framework 1.0% 0.0% Communicable/non-communicable diseases 0.0% 0.7% Local governance and institutions 1.0% 5.0% Natural resource management 0.0% 0.7% Anti corruption 14.4% 15.1% Disaster management 2.1% 0.0% Information and communications technology 1.0% 1.4% Other 2.1% 0.7% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 112 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mali? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Water and sanitation 10.1% 7.1% Equality of opportunity 5.1% 8.5% Economic growth 25.3% 31.9% Climate change 0.0% 0.7% Regional conflict and tensions 4.0% 1.4% Global/regional integration 2.0% 0.7% Gender equity 2.0% 0.7% Rural development 34.3% 34.8% Urban development 1.0% 1.4% Regulatory framework 0.0% 0.0% Local governance and institutions 12.1% 9.2% Social protection 7.1% 6.4% Law and justice 8.1% 5.0% Transport 9.1% 4.3% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 1.0% 0.7% Information and communications technology 4.0% 0.7% Security/stabilization/reconstruction 5.1% 12.1% Anti corruption 33.3% 29.8% Domestic private sector development 17.2% 14.9% Foreign direct investment 1.0% 0.0% Energy 5.1% 7.8% Public sector governance/reform 22.2% 21.3% Social cohesion 0.0% 1.4% Education 19.2% 19.9% Natural resource management 0.0% 2.1% Environmental sustainability 1.0% 0.7% Health 5.1% 9.9% Agricultural development 18.2% 24.8% Disaster management 1.0% 0.0% Job creation/employment 29.3% 29.8% Financial markets 0.0% 0.0% Trade and exports 1.0% 0.7% Food security 12.1% 7.1% Other 2.0% 0.7% 113 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mali? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Energy 21.4% 21.1% Gender equity 0.0% 0.0% Equality of opportunity 5.1% 2.1% Global/regional integration* 7.1% 1.4% Social protection 0.0% 3.5% Climate change 0.0% 2.1% Anti corruption 25.5% 31.7% Disaster management 1.0% 0.0% Regional conflict and tensions 1.0% 0.0% Rural development 31.6% 31.0% Foreign direct investment* 13.3% 5.6% Urban development 4.1% 2.1% Water and sanitation 3.1% 2.1% Trade and exports 14.3% 12.7% Information and communications technology 3.1% 4.2% Regulatory framework 4.1% 2.1% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion 3.1% 4.2% Public sector governance/reform 31.6% 27.5% Domestic private sector development 28.6% 32.4% Job creation/employment 12.2% 17.6% Agricultural development 27.6% 23.2% Food security 6.1% 4.2% Transport 10.2% 13.4% Security/stabilization/reconstruction 6.1% 9.2% Education 13.3% 13.4% Natural resource management 7.1% 9.9% Environmental sustainability 0.0% 1.4% Health 5.1% 8.5% Law and justice 2.0% 3.5% Local governance and institutions 3.1% 5.6% Crime and violence 0.0% 0.0% Financial markets 1.0% 2.1% Other 2.0% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mali? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Better employment opportunities for young people 49.4% 35.8% Better employment opportunities for women 6.2% 10.0% Greater access to micro-finance for the poor 17.3% 18.3% Greater voice and participation for citizens to help ensure greater accountability 9.9% 7.5% Greater access to health and nutrition for citizens 16.0% 17.5% Better entrepreneurial opportunities 11.1% 12.5% A growing middle class 7.4% 2.5% Better opportunity for the poor who live in rural areas 14.8% 15.0% Better opportunity for the poor who live in urban areas 0.0% 1.7% Consistent economic growth 17.3% 21.7% More reliable social safety net* 2.5% 10.8% Greater equity of fiscal policy 7.4% 7.5% Education and training that better ensure job opportunity 24.7% 29.2% Better quality public services 11.1% 8.3% Other 1.2% 1.7% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 114 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 115 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mali, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mali? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Social protection 4.1% 4.3% Security/stabilization/reconstruction 17.5% 22.9% Public sector governance/reform 39.2% 29.3% Transport 17.5% 19.3% Poverty reduction 16.5% 20.7% Global/regional integration 2.1% 1.4% Gender equity 0.0% 2.1% Crime and violence 1.0% 0.0% Rural development 24.7% 26.4% Domestic private sector development 17.5% 11.4% Foreign direct investment 1.0% 0.7% Water and sanitation 5.2% 5.7% Energy 8.2% 11.4% Social cohesion 2.1% 1.4% Job creation/employment 17.5% 20.0% Financial markets 0.0% 0.0% Urban development 1.0% 0.7% Environmental sustainability* 3.1% 0.0% Equality of opportunity 1.0% 4.3% Regional conflict and tensions 0.0% 0.0% Health 22.7% 25.7% Education 36.1% 35.7% Food security 9.3% 5.7% Climate change 0.0% 0.7% Agricultural development 24.7% 20.0% Trade and exports 2.1% 2.9% Economic growth 9.3% 7.9% Law and justice 2.1% 1.4% Local governance and institutions 3.1% 5.7% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.7% Information and communications technology 0.0% 2.1% Anti corruption 7.2% 8.6% Disaster management 2.1% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mali? Greatest Value Percentage of Respondents Collaborators Non-collaborators Convening/facilitating 5.3% 9.8% Data 5.3% 1.5% Policy advice, studies, analyses 9.5% 6.8% Financial resources 31.6% 29.5% Capacity development 23.2% 24.2% Technical assistance 7.4% 4.5% Mobilizing third party financial resources 12.6% 9.8% Donor coordination 3.2% 4.5% Linkage to non-Bank expertise 0.0% 2.3% Strategy formulation 1.1% 2.3% Other 1.1% 4.5% 116 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mali? nd 2 Greatest Value Percentage of Respondents Collaborators Non-collaborators Convening/facilitating 9.8% 6.9% Data 0.0% 1.5% Policy advice, studies, analyses 9.8% 9.2% Financial resources 7.6% 8.4% Capacity development 19.6% 19.1% Technical assistance 14.1% 16.0% Mobilizing third party financial resources 8.7% 6.9% Donor coordination 10.9% 13.0% Linkage to non-Bank expertise* 10.9% 3.8% Strategy formulation 7.6% 12.2% Other 1.1% 3.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How effectively do the World Bank Group’s activities below support Mali’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally The World Bank Group can provide capacity building support in a number of ways in Mali. To which degree would Mali benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) 117 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mali? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about how to improve capacity building in Mali to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mali? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Staff too inaccessible* 8.3% 19.4% Not exploring alternative policy options 5.2% 3.6% Not adequately sensitive to political/social realities in Mali 22.9% 24.5% Not enough public disclosure of its work 7.3% 12.2% Arrogant in its approach 1.0% 0.0% Not aligned with country priorities 9.4% 15.8% The credibility of its knowledge/data 0.0% 0.7% World Bank Group’s processes too complex* 27.1% 12.9% Not willing to honestly criticize policies and reform efforts in the country 7.3% 4.3% Too influenced by developed countries 11.5% 18.0% Imposing technocratic solutions without regard to political realities* 6.3% 15.8% World Bank Group’s processes too slow* 22.9% 7.9% Too bureaucratic in its operational policies and procedures* 21.9% 2.9% Not aligned with other donors’ work 0.0% 0.0% Not collaborating enough with non-state actors 7.3% 8.6% Not client focused 0.0% 1.4% Its advice and strategies do not lend themselves to practical problem solving 5.2% 2.2% Not focused enough on issues that are unique to post-conflict countries 8.3% 7.2% Inadequate number of World Bank Group staff members located in the country 3.1% 3.6% Other 1.0% 0.0% Don’t know* 8.3% 17.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 118 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mali? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Capacity development 47.4% 43.9% Policy based lending/budget support to the Government 21.6% 21.6% Knowledge products/services 3.1% 5.8% Investment lending 61.9% 61.2% Technical assistance 12.4% 18.7% Trust Fund management 4.1% 3.6% Co-financing arrangements 7.2% 4.3% Sector-wide approaches 22.7% 16.5% Emergency Recovery lending 7.2% 5.0% Other 2.1% 3.6% Don’t know 2.1% 5.0% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Academia/think tanks/research institutes 21.0% 14.8% Donor community 12.0% 5.6% Media* 1.0% 9.9% NGOs 15.0% 21.1% Local Government 38.0% 36.6% Private sector 40.0% 29.6% Parliament 2.0% 2.1% Community Based Organizations 22.0% 26.8% Beneficiaries 22.0% 28.9% Foundations* 3.0% 0.0% Faith based organizations 1.0% 0.0% UN and regional peace keeping forces 1.0% 1.4% Emerging donors 0.0% 2.1% UN agencies 3.0% 2.1% Regional organizations (e.g., WAEMU, ECOWAS, CILSS) 10.0% 7.0% Other 1.0% 2.8% Don’t know 2.0% 2.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group’s work in Mali? (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 119 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mali, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be a more effective development partner in Mali, do you believe that the World Bank Group should have… ? (Select only ONE response) Percentage of Respondents Collaborators Non-collaborators More local presence 67.8% 72.5% The current level of local presence is adequate 20.0% 9.9% Less local presence 3.3% 2.3% Don't know 8.9% 15.3% When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators The World Bank Group does not do adequate follow through/follow-up 24.5% 31.7% There is not an adequate level of citizen/civil society participation* 30.6% 43.2% The World Bank Group is not sensitive enough to political/social realities on the ground 29.6% 37.4% Lack of/inadequate levels of capacity in Government* 33.7% 18.0% Poor donor coordination 7.1% 6.5% The World Bank Group works too slowly* 32.7% 16.5% The Government works inefficiently* 31.6% 18.0% Political pressures and obstacles 16.3% 18.0% Reforms are not well thought out in light of country challenges 24.5% 30.9% Ongoing conflict and instability 25.5% 17.3% Inadequate funding 19.4% 20.9% Other 4.1% 6.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 120 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mali? (1-Not important at all, 10-Very important) 121 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mali? (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Where are the World Bank Group’s decisions made primarily that support the program in Mali? (Select only ONE response)* Percentage of Respondents Collaborators Non-collaborators At the Headquarters (in Washington D.C.) 59.4% 57.9% In the country 14.6% 4.3% Don't know 26.0% 37.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 122 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) (1-To no degree at all, 10-To a very significant degree) (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mali? (1-Strongly disagree, 10-Strongly agree) (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Collaborators Non-collaborators Weekly 5.1% 0.7% Monthly 10.2% 3.0% A few times a year 46.9% 21.6% Rarely 19.4% 35.8% Never 18.4% 38.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 123 The World Bank Group Mali Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Mali, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Mali’s development challenges? (1-To no degree at all, 10-To a very significant degree) 124 The World Bank Group Mali Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes the way the World Bank Group operates in Mali? (Select only ONE response)* Percentage of Respondents Collaborators Non-collaborators The World Bank Group takes too much risk in Mali 2.3% 0.0% The World Bank Group does not take enough risk in Mali 37.2% 31.7% The World Bank Group’s approach to risk is appropriate 23.3% 8.7% Don't know 37.2% 59.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally (1-To no degree at all, 10-To a very significant degree) 125 The World Bank Group Mali Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Mali Which of the following SHOULD the World Bank Group do to make itself of greater value in Mali? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Provide more adequate data/knowledge/statistics/figures on Mali’s economy 16.2% 22.7% Collaborate more effectively with Government clients 28.3% 21.3% Offer more innovative financial products 19.2% 12.8% Improve the competitiveness of its financing compared to markets 10.1% 5.0% Reach out more to groups outside of Government* 15.2% 35.5% Improve the quality of its experts as related to Mali’s specific challenges 10.1% 12.1% Offer more innovative knowledge services 10.1% 7.8% Ensure greater selectivity in its work 2.0% 5.7% Increase the level of capacity development in the country 24.2% 25.5% Reduce the complexity of obtaining World Bank Group financing 29.3% 19.9% Increase availability of Fee-Based services (e.g., in energy, gas, and water sectors)* 13.1% 5.7% Work faster 12.1% 9.9% Increase the level of World Bank Group staffing in Mali’s office 5.1% 5.0% Other 2.0% 1.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When considering the combination of services that the World Bank Group offers in Mali, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mali? (Select only ONE response) Percentage of Respondents Collaborators Non-collaborators Financial services 36.0% 43.5% Knowledge products 13.0% 9.4% Convening services 8.0% 3.6% None of the above 1.0% 1.4% The combination is appropriate for Mali 35.0% 31.2% Don't know 7.0% 10.9% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Mali? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Building social safety nets 24.0% 22.4% Strengthening public financial management 61.5% 62.7% Reducing violence 4.2% 6.0% Increasing access to justice systems 7.3% 12.7% Strengthening security mechanisms 11.5% 14.9% Strengthening conflict resolution mechanisms 7.3% 5.2% Increasing access to basic services 49.0% 57.5% Building capacity of state institutions 39.6% 27.6% Generating jobs 58.3% 58.2% Improving livelihoods 14.6% 10.4% Increasing cohesion 1.0% 3.0% Stimulating dialogue to promote peace and stability 17.7% 11.2% 126 The World Bank Group Mali Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Mali (continued) Which THREE areas below would benefit most from other donors in Mali? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Building social safety nets 31.5% 28.5% Strengthening public financial management 18.0% 23.6% Reducing violence 27.0% 22.8% Increasing access to justice systems 20.2% 15.4% Strengthening security mechanisms* 12.4% 30.9% Strengthening conflict resolution mechanisms 28.1% 20.3% Increasing access to basic services 28.1% 22.8% Building capacity of state institutions 24.7% 22.8% Generating jobs 27.0% 30.1% Improving livelihoods 14.6% 20.3% Increasing cohesion 21.3% 14.6% Stimulating dialogue to promote peace and stability 41.6% 38.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mali? (Choose no more than TWO) Local newspapers 38.1% 40.6% International newspapers 8.2% 15.9% Local radio 6.2% 13.8% International radio 15.5% 20.3% Local television 41.2% 37.0% International television 20.6% 23.2% Periodicals 9.3% 5.8% Internet 38.1% 31.2% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 2.1% 2.2% Blogs 1.0% 0.0% Mobile phones 2.1% 0.0% Instant messaging 0.0% 0.0% Other 9.3% 5.8% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Blogs 0.0% 1.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 28.0% 28.7% e-Newsletters 39.0% 36.0% Instant messaging 7.0% 4.4% World Bank Group’s seminars/workshops/conferences 43.0% 42.6% World Bank Group’s publications and other written materials 38.0% 39.0% Mobile phones 3.0% 7.4% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 6.0% 5.1% World Bank Group’s website 23.0% 20.6% Other 2.0% 3.7% 127 The World Bank Group Mali Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?* Percentage of Respondents Collaborators Non-collaborators Yes 23.1% 9.4% No 76.9% 90.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Collaborators Non-collaborators Yes 5.6% 2.3% No 94.4% 97.7% Were you able to obtain this information?* Percentage of Respondents Collaborators Non-collaborators Yes 100.0% 0.0% No 0.0% 100.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do you have access to the Internet? Percentage of Respondents Collaborators Non-collaborators Yes 96.8% 93.0% No 3.2% 7.0% Do you use/have you used the World Bank Group website?* Percentage of Respondents Collaborators Non-collaborators Yes 38.1% 16.4% No 61.9% 83.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which do you primarily use? Percentage of Respondents Collaborators Non-collaborators The World Bank Group’s country website 44.2% 56.1% The World Bank Group’s main website 55.8% 43.9% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Collaborators Non-collaborators High speed 67.2% 56.1% Dial-up 32.8% 43.9% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 128 The World Bank Group Mali Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Mali? (Select all that apply) Percentage of Respondents Collaborators Non-collaborators The World Bank (IDA)* 90.6% 6.4% The International Finance Corporation (IFC)* 14.6% 2.4% The Multilateral Investment Guarantee Agency (MIGA) 4.2% 1.6% None* 7.3% 93.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following describes most of your exposure to the World Bank Group in Mali? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Observer* 10.5% 54.7% Use World Bank Group reports/data 26.3% 22.2% Engage in World Bank Group related/sponsored events/activities* 32.6% 14.5% Collaborate as part of my professional duties* 67.4% 40.2% Use World Bank Group website for information, data, research, etc.* 7.4% 16.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 129 The World Bank Group Mali Country Opinion Survey 2014 Appendix E: Responses to Key Questions by Specializations/Sectors In instances where more than 15% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Mali, there were 20% of respondents from the agriculture/rural development/food security sector. Agriculture/Rural Development/Food Security Specialists vs. Others Agriculture/Rural Development/Food Security N=50  All Others N=200 A. General Issues facing Mali Listed below are a number of development priorities in Mali. Please identify which of the following you consider the most important development priorities in Mali? (Choose no more than THREE) Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Social protection 4.2% 4.7% Transport 20.8% 10.5% Security/stabilization/reconstruction 37.5% 47.6% Public sector governance/reform 27.1% 40.8% Global/regional integration 2.1% 2.1% Gender equity 0.0% 1.6% Domestic private sector development* 18.8% 6.3% Foreign direct investment 0.0% 0.5% Water and sanitation 4.2% 4.2% Energy 6.3% 8.9% Regional conflict and tensions 2.1% 2.6% Job creation/employment 16.7% 13.6% Rural development* 35.4% 11.0% Financial markets 0.0% 0.5% Urban development 4.2% 1.6% Environmental sustainability 4.2% 1.0% Equality of opportunity 2.1% 3.7% Health 8.3% 19.4% Education* 29.2% 49.7% Poverty reduction 8.3% 11.5% Food security* 20.8% 7.9% Social cohesion 2.1% 3.7% Climate change* 4.2% 0.5% Agricultural development* 25.0% 9.4% Trade and exports 0.0% 1.0% Crime and violence 0.0% 0.0% Economic growth 0.0% 4.2% Law and justice 4.2% 4.7% Regulatory framework 0.0% 0.5% Communicable/non-communicable diseases 0.0% 0.5% Local governance and institutions 4.2% 3.1% Natural resource management 0.0% 0.5% Anti corruption 8.3% 15.7% Disaster management 0.0% 1.0% Information and communications technology 0.0% 1.6% Other 0.0% 1.6% *Significantly different between specializations 130 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mali? (Choose no more than THREE) Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Water and sanitation 12.2% 7.1% Equality of opportunity 6.1% 7.1% Economic growth 18.4% 32.1% Climate change* 2.0% 0.0% Regional conflict and tensions 4.1% 2.0% Global/regional integration* 4.1% 0.5% Gender equity 0.0% 1.0% Rural development* 46.9% 31.1% Urban development 0.0% 1.5% Regulatory framework 0.0% 0.0% Local governance and institutions* 2.0% 13.3% Social protection 4.1% 7.7% Law and justice 10.2% 4.6% Transport 4.1% 6.6% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.5% Information and communications technology 4.1% 1.0% Security/stabilization/reconstruction 8.2% 9.2% Anti corruption 32.7% 29.6% Domestic private sector development 24.5% 13.8% Foreign direct investment 0.0% 0.5% Energy 6.1% 7.1% Public sector governance/reform 22.4% 21.9% Social cohesion 0.0% 1.0% Education 12.2% 23.0% Natural resource management 0.0% 1.5% Environmental sustainability 2.0% 1.0% Health 2.0% 9.7% Agricultural development 28.6% 20.9% Disaster management 0.0% 0.5% Job creation/employment 24.5% 31.1% Financial markets 0.0% 0.0% Trade and exports 2.0% 0.5% Food security 14.3% 7.7% Other 0.0% 1.5% *Significantly different between specializations 131 The World Bank Group Mali Country Opinion Survey 2014 A. General Issues facing Mali (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mali? (Choose no more than THREE) Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Energy 20.8% 21.3% Gender equity 0.0% 0.0% Equality of opportunity 4.2% 3.0% Global/regional integration 6.3% 4.1% Social protection 0.0% 2.5% Climate change* 4.2% 0.5% Anti corruption 18.8% 29.4% Disaster management 0.0% 0.5% Regional conflict and tensions 0.0% 0.5% Rural development 35.4% 30.5% Foreign direct investment 4.2% 8.6% Urban development 2.1% 3.0% Water and sanitation 2.1% 2.5% Trade and exports 18.8% 12.7% Information and communications technology 6.3% 3.6% Regulatory framework 0.0% 3.6% Communicable/non-communicable diseases 0.0% 0.0% Social cohesion 4.2% 4.6% Public sector governance/reform 25.0% 28.9% Domestic private sector development 27.1% 32.0% Job creation/employment 14.6% 16.8% Agricultural development* 35.4% 21.8% Food security* 10.4% 3.6% Transport 16.7% 11.2% Security/stabilization/reconstruction 10.4% 7.1% Education 14.6% 12.7% Natural resource management 6.3% 10.7% Environmental sustainability 2.1% 0.5% Health 2.1% 8.1% Law and justice 0.0% 3.6% Local governance and institutions 6.3% 4.1% Crime and violence 0.0% 0.0% Financial markets 2.1% 2.0% Other 0.0% 1.0% *Significantly different between specializations 132 The World Bank Group Mali Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Mali, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mali? (Choose no more than THREE) Agriculture/ Percentage of Respondents Rural Development/ (Responses Combined) Food Security All Others Social protection 2.1% 5.1% Security/stabilization/reconstruction 22.9% 20.5% Public sector governance/reform 25.0% 34.4% Transport 16.7% 19.5% Poverty reduction 20.8% 17.9% Global/regional integration 2.1% 1.5% Gender equity 0.0% 1.5% Crime and violence 0.0% 0.5% Rural development* 37.5% 22.6% Domestic private sector development 16.7% 13.8% Foreign direct investment 0.0% 1.0% Water and sanitation 2.1% 6.2% Energy 8.3% 11.3% Social cohesion 2.1% 1.5% Job creation/employment 27.1% 17.4% Financial markets 0.0% 0.0% Urban development 0.0% 1.0% Environmental sustainability 0.0% 1.5% Equality of opportunity 0.0% 3.6% Regional conflict and tensions 0.0% 0.0% Health 16.7% 26.2% Education 29.2% 38.5% Food security* 18.8% 3.6% Climate change* 2.1% 0.0% Agricultural development 27.1% 20.5% Trade and exports 4.2% 2.6% Economic growth 6.3% 8.7% Law and justice 2.1% 1.5% Local governance and institutions 0.0% 5.6% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.5% Information and communications technology 0.0% 1.0% Anti corruption 10.4% 7.2% Disaster management 0.0% 1.0% *Significantly different between specializations 133 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mali? (1-Not important at all, 10-Very important) 134 The World Bank Group Mali Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mali? (1-Not effective at all, 10-Very effective) *Significantly different between specializations 135 The World Bank Group Mali Country Opinion Survey 2014 Appendix F: Responses to All Questions by Year1 FY ’02 Response Number = 176  FY ’07 Response Number = 365  FY ’14 Response Number = 260 B. Overall Attitudes toward the World Bank Group (1-Not familiar at all, 10-Extremely familiar) ^Significantly different between FY14 and FY02 country surveys; *Significantly different between FY14 and FY07 country surveys (1-Not effective at all, 10-Very effective) ^Significantly different between FY14 and FY02 country surveys; *Significantly different between FY14 and FY07 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Mali? (1-Strongly disagree, 10-Strongly agree) ^Significantly different between FY14 and FY02 country surveys; *Significantly different between FY14 and FY07 country surveys C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mali? (1-Not effective at all, 10-Very effective) ^Significantly different between FY14 and FY02 country surveys; *Significantly different between FY14 and FY07 country surveys 1 Only those questions that were asked in the FY ’02, FY’07, and FY ’14 country surveys, with similar response scales/options, are presented. 136 The World Bank Group Mali Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) ^Significantly different between FY14 and FY02 country surveys; *Significantly different between FY14 and FY07 country surveys G. Communication and Information Sharing Do you use/have you used the World Bank Group website?* Percentage of Respondents FY 2007 FY 2014 Yes 14.3% 25.4% No 85.7% 74.6% *Significantly different between FY14 and FY07 country surveys Which do you primarily use? Percentage of Respondents FY 2007 FY 2014 The World Bank Group’s country website 55.1% 50.5% The World Bank Group’s main website 44.9% 49.5% 137 The World Bank Group Mali Country Opinion Survey 2014 Appendix G: Indicator Questions as a Function of Exposure to the World Bank Group Yellow highlight indicates significant difference between Yes and No mean. 138 The World Bank Group Mali Country Opinion Survey 2014 Appendix H: Indicator Questions by Stakeholder Groups *Significantly different between stakeholder groups 139 The World Bank Group Mali Country Opinion Survey 2014 Appendix I: Mali FY 2014 Questionnaire World Bank Group Client Survey FY14 – Mali The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Mali or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Mali, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Mali. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MALI A1. In general would you say that Mali is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 140 The World Bank Group Mali Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Mali. Please identify which of the following you consider the most important development priorities in Mali? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Food security Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) 5 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 6 Gender equity 24 Agricultural development 7 Domestic private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Water and sanitation 27 Economic growth 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and institutions 14 Financial markets 32 Natural resource management (e.g., oil, gas, mining) 15 Urban development 33 Anti corruption 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 36 Other (please specify): _______________________ 141 The World Bank Group Mali Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mali? (Choose no more than THREE) 1 Water and sanitation 19 Anti corruption 2 Equality of opportunity (i.e., equity) 20 Domestic private sector development 3 Economic growth 21 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 22 Energy Public sector governance/ reform (i.e., government 5 Regional conflict and tensions 23 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Global/regional integration 24 Social cohesion 7 Gender equity 25 Education 8 Rural development 26 Natural resource management (e.g., oil, gas, mining) 9 Urban development 27 Environmental sustainability 10 Regulatory framework 28 Health 11 Local governance and institutions 29 Agricultural development Social protection (e.g., pensions, targeted 12 30 Disaster management social assistance) 13 Law and justice (e.g., judicial system) 31 Job creation/employment 14 Transport (e.g., roads, bridges, transportation) 32 Financial markets 15 Crime and violence 33 Trade and exports 16 Communicable/non-communicable diseases 34 Food security 17 Information and communications technology 35 Other (please specify): _______________________ 18 Security/stabilization/reconstruction PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 142 The World Bank Group Mali Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mali? (Choose no more than THREE) 1 Energy 18 Social cohesion Public sector governance/ reform (i.e., government 2 Gender equity 19 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 Global/regional integration 21 Job creation/employment Social protection (e.g., pensions, targeted social 5 22 Agricultural development assistance) 6 Climate change (e.g., mitigation, adaptation) 23 Food security 7 Anti corruption 24 Transport (e.g., roads, bridges, transportation) 8 Disaster management 25 Security/stabilization/reconstruction 9 Regional conflict and tensions 26 Education 10 Rural development 27 Natural resource management (e.g., oil, gas, mining) 11 Foreign direct investment 28 Environmental sustainability 12 Urban development 29 Health 13 Water and sanitation 30 Law and justice (e.g., judicial system) 14 Trade and exports 31 Local governance and institutions 15 Information and communications technology 32 Crime and violence 16 Regulatory framework 33 Financial markets 17 Communicable/non-communicable diseases 34 Other (please specify): _______________________ A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mali? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 143 The World Bank Group Mali Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Mali? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Mali. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mali solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Mali, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mali? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 19 Equality of opportunity (i.e., equity) assistance) 2 Security/stabilization/reconstruction 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 21 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Agricultural development 8 Crime and violence 26 Trade and exports 9 Rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Water and sanitation 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Job creation/employment 33 Information and communications technology 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 144 The World Bank Group Mali Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mali? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources Capacity development (e.g., institutional 5 development, training for staff at state institutions) 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (e.g., South-South 9 knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance) 11 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Mali’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10 knowledge sharing) B14 Strategy formulation (e.g., PRSP assistance) 1 2 3 4 5 6 7 8 9 10 145 The World Bank Group Mali Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP The World Bank Group can provide capacity building support in a number of ways in Mali. To which degree would Mali benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B15 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B16 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B17 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B18 1 2 3 4 5 6 7 8 9 10 policy change How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mali? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B19 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B20 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B21 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Mali to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B22 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B23 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B24 1 2 3 4 5 6 7 8 9 10 achieve development goals) 146 The World Bank Group Mali Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mali? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Mali 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to post-conflict countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): __________________________________________________ 21 Don’t know B26. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mali? (Choose no more than TWO) 1 Capacity development (e.g., institutional development, training for staff at state institutions) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery lending 10 Other (please specify): __________________________________________________ 11 Don’t know 147 The World Bank Group Mali Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B27. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies Regional organizations (e.g., West African Economic and Monetary Union (WAEMU), Economic Community of 15 West African States (ECOWAS), Permanent Interstate Committee for Drought Control in the Sahel (CILSS)) 16 Other (please specify): __________________________ 17 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Mali? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B28 1 2 3 4 5 6 7 8 9 10 relevant role in development in Mali The World Bank Group’s work is aligned with what I B29 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Mali The World Bank Group supports programs and B30 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Mali The World Bank Group treats clients and B31 1 2 3 4 5 6 7 8 9 10 stakeholders in Mali with respect 148 The World Bank Group Mali Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Mali, in terms of each of the following? To no To a very Don't degree at significant know all degree B32 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B33 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B34 1 2 3 4 5 6 7 8 9 10 circumstances) B35 Being inclusive 1 2 3 4 5 6 7 8 9 10 B36 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B37 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B38 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B39 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work Collaboration with groups outside of the B40 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) B41 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B42 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B43 1 2 3 4 5 6 7 8 9 10 the ground B44 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B45. To be a more effective development partner in Mali, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence is More local presence Less local presence Don't know adequate B46. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 149 The World Bank Group Mali Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mali? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Rural development 1 2 3 4 5 6 7 8 9 10 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Education 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance) 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 150 The World Bank Group Mali Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mali? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Gender equity 1 2 3 4 5 6 7 8 9 10 13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Trade and exports 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Energy 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 27 Rural development 1 2 3 4 5 6 7 8 9 10 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Food security 1 2 3 4 5 6 7 8 9 10 30 Education 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance) 33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 34 Agricultural development 1 2 3 4 5 6 7 8 9 10 35 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 151 The World Bank Group Mali Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Mali? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Mali? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Mali? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Mali? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C6 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, etc.) meet the needs of Mali The World Bank Group meets Mali’s needs C7 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Mali? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 152 The World Bank Group Mali Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Mali, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation D4 Are relevant to Mali's development priorities 1 2 3 4 5 6 7 8 9 10 D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Mali’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 153 The World Bank Group Mali Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Mali’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10 the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10 Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in Mali Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases Mali’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) 154 The World Bank Group Mali Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP E15. Which of the following best describes the way the World Bank Group operates in Mali? (Select only one response) 1 The World Bank Group takes too much risk in Mali 2 The World Bank Group does not take enough risk in Mali 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer E16. To what extent do you believe the World Bank Group is adequately staffed in Mali? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 155 The World Bank Group Mali Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MALI F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Mali? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Mali’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Mali’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services (e.g., in energy, gas, and water sectors) 12 Work faster 13 Increase the level of World Bank Group staffing in Mali’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Mali, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mali? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Mali 6 Don’t know 156 The World Bank Group Mali Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MALI F3. Please answer the following questions: A. Which THREE areas below would B. Which THREE areas Choose no more than THREE for each benefit most from the World Bank below would benefit most column Group playing a leading role among from other donors in Mali? international partners in Mali? 1 Building social safety nets 2 Strengthening public financial management 3 Reducing violence 4 Increasing access to justice systems 5 Strengthening security mechanisms Strengthening conflict resolution 6 mechanisms 7 Increasing access to basic services 8 Building capacity of state institutions 9 Generating jobs 10 Improving livelihoods 11 Increasing cohesion Stimulating dialogue to promote peace and 12 stability 157 The World Bank Group Mali Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Mali? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 158 The World Bank Group Mali Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/mali) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 159 The World Bank Group Mali Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 160 The World Bank Group Mali Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Mali? (Select all that apply) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Which of the following describes most of your exposure to the World Bank Group in Mali? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 Bamako 2 Gao 3 Kayes 4 Kidal 5 Koulikoro 6 Mopti 7 Sikasso 8 Ségou 9 Tombouctou Thank you for completing the survey! 161