88139 Bangladesh Country Opinion Survey Report (July 2013 - June 2014) The World Bank Bangladesh Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Bangladesh .............................................10 V. Overall Attitudes toward the World Bank .................................13 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Operates ..................................................25 VIII. The Future Role of the World Bank in Bangladesh ....................28 IX. World Bank Knowledge and Instruments ..................................31 X. Communication and Openness..................................................35 XI. Appendices ................................................................................43 2 The World Bank Bangladesh Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Bangladesh perceive the World Bank;  Obtain systematic feedback from stakeholders in Bangladesh regarding:  Their views regarding the general environment in Bangladesh;  Their overall attitudes toward the World Bank in Bangladesh;  Overall impressions of the World Bank’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Bangladesh; and  Perceptions of the World Bank’s future role in Bangladesh.  Use data to help inform Bangladesh country team’s strategy. II. Methodology From July to September 2013, 701 stakeholders of the World Bank in Bangladesh were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; and the judiciary branch. A total of 366 stakeholders participated in the country survey (52% response rate). Respondents either completed questionnaires with a representative of the fielding agency or they received the questionnaire via courier or email and returned it accordingly. Respondents were asked about: general issues facing Bangladesh; their overall attitudes toward the World Bank; the World Bank’s effectiveness and results; the World Bank’s knowledge work and activities; working with the World Bank; the Bank’s future role in Bangladesh; and the Bank’s communication and information sharing in Bangladesh. Every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the World Bank’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Bangladesh, and their geographic location. 3 The World Bank Bangladesh Country Survey 2013 II. Methodology (continued) B. General Issues Facing Bangladesh: Respondents were asked to indicate whether Bangladesh is headed in the right direction, what they thought were the top three most important development priorities and which areas would contribute most to reducing poverty. C. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Bangladesh, Bank staff preparedness to help Bangladesh solve its development challenges, the Bank’s investigation of corruption allegations under the Padma Bridge Project, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses, and with which stakeholder groups the Bank should collaborate more. D. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Bangladesh, the extent to which the Bank meets Bangladesh’s needs for knowledge services and financial instruments, and the Bank’s level of effectiveness across twenty-eight development areas, such as education. E. The World Bank’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult Bank knowledge work and activities and to rate the effectiveness and quality of the Bank’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. F. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as working with the World Bank increasing Bangladesh’s institutional capacity. G. The Future Role of the World Bank in Bangladesh: Respondents were asked to rate how significant a role the Bank should play in Bangladesh’s development in the near future and to indicate what the Bank should do to make itself of greater value in Bangladesh, the two areas related to corruption that the Bank should give greater attention, and the extent to which respondents want to see more World Bank involvement in areas related to corruption. H. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the Bank, their Internet access, and their usage and evaluation of the Bank’s websites, Facebook page, and PICs. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked to evaluate the Bank’s information accessibility, responsiveness to information requests, aspects of the Bank’s public communications, and communications specific to the Padma Bridge case. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 334 respondents (58% response rate) who completed the survey in FY 2010 and the 417 respondents (57% response rate) who completed the country survey in FY 2004. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Bangladesh Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, the few respondents from the office of a Ministry were combined with those from the office of the President/Prime Minister; respondents from PMUs were combined with consultants working on Bank-supported projects; the few respondents from the financial sector/private banks were combined with those from the private sector; and the few respondents from local government and bilateral agencies were included in the “Other” category. 5 The World Bank Bangladesh Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization  Comparisons of ratings for the WBG’s sector effectiveness across respondents’ specializations can be found in the Appendix (see page 82). 6 The World Bank Bangladesh Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  Because of the few respondents from outside Dhaka, it was not possible to analyze comparisons across geographic locations. 7 The World Bank Bangladesh Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank in Bangladesh, can be found in the Appendix (see page 83). Please note that where these two factors appear to have a significant relationship with overall views of the Bank, it is highlighted in yellow in that table. 8 The World Bank Bangladesh Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents’ familiarity with the World Bank in Bangladesh in this country survey was significantly higher than that of respondents in the FY ’0 4 country survey (6.5), but statistically similar to that of respondents in the FY ’10 country survey (7.2).  Respondents from independent government institutions had the highest levels of familiarity with the World Bank in Bangladesh whereas respondents from the judiciary branch had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the World Bank were significantly, moderately correlated with their perceptions of the World Bank’s overall effectiveness in Bangladesh, the World Bank’s relevance to Bangladesh’s development , and perceptions of the World Bank’s ability to help achieve development results in Bangladesh. 9 The World Bank Bangladesh Country Survey 2013 IV. General Issues Facing Bangladesh Bangladesh Heading in the Right Direction  A plurality of respondents across all stakeholder groups indicated that Bangladesh was headed in the right direction; however, the majority of respondents from the judiciary branch indicated that Bangladesh was headed in the wrong direction. 10 The World Bank Bangladesh Country Survey 2013 IV. General Issues Facing Bangladesh (continued) Development Priority  Respondents in the FY ’10 country survey indicated that government effectiveness/ governance was the most important development priority for Bangladesh (53%), followed by expanding power generation (27%). 11 The World Bank Bangladesh Country Survey 2013 IV. General Issues Facing Bangladesh (continued) Factors Contributing to Poverty Reduction  Respondents in the FY ’10 country survey indicated that increasing employment (49%) and government effectiveness/governance (26%) would contribute most to poverty reduction in Bangladesh. 12 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the World Bank’s annual Corporate Scorecard. Focusing World Bank Resources  Respondents in the FY ’10 country survey indicated that it would be most productive for the Bank to focus most of its resources on expanding power generation (30%), improving basic infrastructure (23%), and increasing employment (20%) in Bangladesh. 13 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  Respondents’ ratings for the World Bank’s effectiveness in this country survey were significantly higher than that of respondents in the FY ’0 4 country survey (5.2), but statistically similar to that of respondents in the FY ’10 country survey (5.9).  Respondents across all stakeholder groups gave statistically similar ratings for the World Bank’s effectiveness in Bangladesh and for the extent to which the World Bank’s work achieves development results in Bangladesh. Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the extent to which the World Bank’s staff is well prepared to help Bangladesh solve its most complicated development challenges. 14 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions  Respondents from independent government institutions gave the highest ratings across all of the country survey indicator questions whereas respondents from the judiciary branch gave the lowest ratings; however, this did not reach statistical significance  Responses for individual indicator questions by stakeholder groups can be found in the Appendix (see page 84). 15 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) The Padma Bridge Project  Respondents from private foundations had the highest levels of agreement that the World Bank properly balanced its corruption concerns with Bangladesh’s development needs in the case of the Padma Bridge Project whereas respondents from independent government institutions had significantly lower levels of agreement. 16 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Involvement in Areas Related to Corruption  Respondents in the FY ’10 country survey indicated that it would be most valuable for the World Bank Group to place greater attention on collusive practices in procurement in Bangladesh (68%). 17 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Involvement in Areas Related to Corruption (continued)  Over three-quarters of all respondents in the FY ’10 country survey indicated that they would like to see more involvement of the World Bank Group in areas related to corruption (78%).  A plurality of respondents across all stakeholder groups indicated that they would like to see more World Bank involvement in areas related to corruption; however, respondents from the private sector/financial sector/private banks, the judiciary branch, and the media were significantly more likely to indicate this compared to other stakeholder groups. 18 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’10 country survey indicated that the Bank’s greatest values to Bangladesh were its investment lending (32%), loans (29%), the Bank’s budget support finance (23%), donor coordination (22%), policy and economic advice (20%), and knowledge (19%). 19 The World Bank Bangladesh Country Survey 2013 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness 20 The World Bank Bangladesh Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness 21 The World Bank Bangladesh Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were statistically significant stakeholder group differences eight of these twenty- eight areas of development. Those areas with significant stakeholder group differences were:  Consultants working on Bank-supported projects/PMUs and respondents from private foundations gave the highest ratings for the World Bank’s effectiveness at “Transport” and “Agricultural development” whereas respondents from the judiciary branch gave significantly lower ratings;  Respondents from other organizations gave the highest ratings for the World Bank’s effectiveness at “Urban development” whereas respondents from the judiciary branch gave significantly lower ratings;  Employees of ministries and consultants working on Bank-supported projects/PMUs gave the highest ratings for the World Bank’s effectiveness at “Education” whereas respondents from the office of the Preside nt/Prime Minister/Minister gave significantly lower ratings;  Employees of ministries and respondents from independent government institutions and other organizations gave the highest ratings for the World Bank’s effectiveness at “Gender equity” whereas respondents from the judiciary branch gave significantly lower ratings;  Employees of ministries, consultants working on Bank-supported projects/PMUs and respondents from NGOs gave the highest ratings for the World Bank’s effectiveness at “Job creation/employment” whereas respondents from the office of the President/Prime Minister/Minister and the judiciary branch gave significantly lower ratings;  Respondents from private foundations and other organizations gave the highest ratings for the World Bank’s effectiveness at “Rural development” whereas respondents from the judiciary branch gave significantly lower ratings; and  Employees of ministries and consultants working on Bank-supported projects/ PMUs and respondents from independent government institutions gave the highest ratings for the World Bank’s effectiveness at “Climate change and natural disaster preparedness” whereas respondents from academia gave significantly lower ratings. 22 The World Bank Bangladesh Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  For those areas of development that could be compared, respondents in this year’s country survey tended to give higher ratings for the Bank’s effectiveness in most areas, but lower ratings in some, compared to respondents from the FY ’04 and FY ’10 surveys. Those differences that reached statistical significance are noted in the chart. 23 The World Bank Bangladesh Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Bangladesh, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-eight specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development result s increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Bangladesh. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at equality of opportunity; and  The Bank’s effectiveness at economic growth.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Bangladesh, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The Bank’s effectiveness at economic growth; and  The Bank’s effectiveness at job creation/employment. 24 The World Bank Bangladesh Country Survey 2013 VII. How the World Bank Operates The World Bank’s Work in Bangladesh  Respondents in this year’s country survey had significantly higher levels of agreement that the World Bank currently plays a relevant role in development in Bangladesh and that the World Bank is aligned with their development priorities for Bangladesh compared to respondents from the FY ’04 country survey (4.9 and 4.5, respectively), but had statistically similar levels of agreement compared to respondents from the FY ’10 country survey (5.9 and 5.5, respectively). 25 The World Bank Bangladesh Country Survey 2013 VII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this country survey had significantly higher levels of agreement that working with the Bank increases institutional capacity compared to respondents from the FY ’04 country survey (5.3). However, respondents in this country survey had significantly lower levels of agreement that the Bank effectively monitors and evaluates its projects and that conditions on the Bank’s lending are reasonable compared to respondents from the FY ’10 country survey (6.9 and 6.6, respectively).  Consultants on Bank-supported projects/PMUs had the highest levels of agreement that the Bank disburses funds promptly whereas respondents from the media and judiciary branch had significantly lower levels of agreement. Employees of ministries and respondents from independent government institutions had the highest levels of agreement that conditions on the Bank’s lending are reasonable whereas respondents from the media had significantly lower levels of agreement. 26 The World Bank Bangladesh Country Survey 2013 VII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Consultants on Bank-supported projects/PMUs and respondents from independent government institutions gave the highest ratings for the Bank’s inclusiveness whereas respondents from NGOs, academia, and the judiciary branch gave significantly lower ratings. Respondents from the office of the President/Prime Minister/Minister, private foundations, and independent government institutions gave the highest ratings for the accessibility of Bank staff whereas respondents from the judiciary branch gave significantly lower ratings. Respondents from private foundations and other organizations gave the highest ratings for the Bank’s straightforwardness and honesty whereas respondents from NGOs and the judiciary branch gave significantly lower ratings. Respondents from private foundations and independent government institutions gave the highest ratings for the Bank’s collaboration with groups outside of government whereas respondents from NGOs and the judiciary branch gave significantly lower ratings. 27 The World Bank Bangladesh Country Survey 2013 VIII. The Future Role of the World Bank in Bangladesh Role Significance  Respondents from other organizations gave the highest ratings for the role the World Bank should play in Bangladesh’s development in the near future whereas respondents from NGOs, academia, and the office of the President/Prime Minister/Minister gave significantly lower ratings. 28 The World Bank Bangladesh Country Survey 2013 VIII. The Future Role of the World Bank in Bangladesh (continued) Making the World Bank of Greater Value  Respondents from private foundations and the judiciary branch were significantly more likely to indicate that the Bank should reach out more to groups outside of government compared to respondents from other stakeholder groups. 29 The World Bank Bangladesh Country Survey 2013 VIII. The Future Role of the World Bank in Bangladesh (continued) Collaborating with Stakeholders in Bangladesh  Respondents in the FY ’10 country survey indicated that the World Bank should work more closely with local government (42%), private sector (31%), the Federal/National government (27%), and recipients of services (25%) to ensure better development results in Bangladesh.  Employees of ministries and respondents from independent government institutions, the judiciary branch, and other organizations indicated that the Bank should collaborate more with local government in Bangladesh.  Consultants on Bank-supported projects/PMUs indicated that the Bank should collaborate more with local government and private sector in Bangladesh.  Respondents from the office of the President/Prime Minister/ Minister, the private sector/ financial sector/private banks, and private foundations indicated that the Bank should collaborate more with private sector in Bangladesh.  Respondents from NGOs indicated that the Bank should collaborate more with NGOs.  Respondents from the media indicated that the Bank should collaborate more with local government, private sector, and the media in Bangladesh.  Respondents from academia indicated that the Bank should collaborate more with academia/research institutes/think tanks in Bangladesh. 30 The World Bank Bangladesh Country Survey 2013 IX. World Bank Knowledge and Instruments Frequency of Consulting World Bank Knowledge Work and Activities  Respondents from the media and consultants on Bank-supported programs/PMUs indicated the most frequent usage of World Bank knowledge work and activities (44% and 39%, respectively, indicated weekly usage) whereas respondents from the judiciary indicated significantly less frequent usage (40% indicated that they never consulted World Bank knowledge work and activities). 31 The World Bank Bangladesh Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Meeting Bangladesh’s Knowledge Needs (Indicator Question) Effectiveness of the Bank’s Knowledge Work and Activities 32 The World Bank Bangladesh Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Qualities of the Bank’s Knowledge Work and Activities  Respondents in this country survey gave significantly lower ratings that the Bank’s knowledge work and acivities are adaptable to Bangladesh’s circumstances compared to respondents from the FY ’10 country survey (6.5), and significantly lower ratings that the Bank’s knowledge work and acivities are useful compared to respondents from the FY ’04 and FY ’10 country surveys (7.2 and 7.1, respectively). 33 The World Bank Bangladesh Country Survey 2013 IX. World Bank Knowledge and Instruments (continued) Contribution of the Bank’s Knowledge Work and Activities (Indicator Question) Technical Quality of the Bank’s Knowledge Work and Activities (Indicator Question) Meeting Bangladesh’s Needs for Financial Instruments (Indicator Question) 34 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness Information Sources  Respondents in the FY ’10 country survey indicated that they got most of their information about economic and social development issues in Bangladesh from national newspapers in Bangla (55%), private national television (36%), and national newspapers in English (36%).  Respondents from the office of the President/Prime Minister/Minister and the judiciary branch were significantly more likely to indicate that they utilize local television compared to respondents from other stakeholder groups, especially respondents from private foundations who did not use local television at all. In contrast, respondents from private foundations were significantly more likely to indicate that they utilize the Internet compared to respondents from other stakeholder groups. 35 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness (continued) Preferred Information Sources 36 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness (continued) Access to Information  Respondents from the office of the President/Prime Minister/Minister were the most likely to have requested information about the Bank’s activities in the past year whereas respondents from the judicairy branch, academia, the private sector/financial sector/ private banks, and other organiations were significantly less likely. 37 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued)  Consultants on Bank-supported projects/PMUs had the highest levels of agreement that they use Bank data more often whereas respondents from the judiciary branch had significantly lower levels of agreement. Website Usage  All but one respondent indicated that they had access to the Internet, which was statistically similar to the FY ’10 country survey (99%).  Respondents in this year’s survey indicated significantly higher rates of usage for the World Bank’s website compared to respondents from the FY ’0 4 and FY ’10 surveys.  Although the vast majority of respondents across all stakeholder groups indicated that they used the Bank’s websites, respondents from the office of the President/Prime Minister/Minister, the private sector/financial sector/private banks, and the judiciary branch were significantly less likely to have used the World Bank’s websites. 38 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness (continued) Website Usage (continued)  Respondents in this year’s country survey indicated statistically similar usage for the Bank’s country and main websites compared to respondents from the FY ’10 and FY ’04 country surveys. Website Evaluation 39 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness (continued) Facebook Usage  Consultants on Bank-supported projects/PMUs indicated the most frequent visits to the Bank’s Facebook page (38% indicated weekly or monthly visits) whereas respondents from independent government institutions indicated significantly less frequent visits (69% had never visited it). 40 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness (continued) PIC Usage  Respondents in this year’s country survey indicated similar rates of usage for the Bank’s PICs as respondents from the FY ’10 and FY ’04 country surveys (24% and 21%, respectively); however, direct comparisons were not made because the question in the previous surveys specified only the PICs in Dhaka.  Respondents from private foundations and the media were the most likely to have used the Bank’s PICs whereas employees of ministries and respondents from the office of the President/Prime Minister/Minister, independent government institutions, the judiciary branch, and other organizations were the most likely to have not used them. Consultants on Bank-supported projects/PMUs and respondents from the private sector/financial sector/private banks were the most likely to be unaware of the Bank’s PICs. PIC Evaluation 41 The World Bank Bangladesh Country Survey 2013 X. Communication and Openness (continued) Public Media Communications  Respondents from private foundations gave the highest ratings that the Bank’s public communications are informative whereas respondents from the judiciary branch and the private sector/financial sector/private banks gave significantly lower ratings. Information Sharing  Respondents from the office of the President/Prime Minister/Minister had the highest levels of agreement that, when they need information from the Bank, they know how to find it whereas respondents from the judiciary branch and the private sector/financial sector/private banks had significantly lower levels of agreement. 42 The World Bank Bangladesh Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 44 B. Responses to All Questions by Stakeholder Groups ..................... 58 C. Responses to All Questions across Country Surveys ..................... 76 D. Responses to Sector Effectiveness Questions by Specialization ... 79 E. Indicator Questions as a Function of Exposure to the Bank .......... 80 F. Indicator Questions as a Function of Stakeholder Groups ............ 81 G. World Bank Country Survey 2013 Bangladesh Questionnaire ..... 82 BANGLADESH 43 The World Bank Bangladesh Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=366) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=366) Media 28.7% Employee of a Ministry, Ministerial Department or Implementation Agency 15.8% Private Sector Organization 14.5% Academia/Research Institute/Think Tank 13.9% NGO 8.5% Independent Government Institution 3.6% Private Foundation 2.7% Other 2.7% Project Management Unit overseeing implementation of project 2.2% Office of the President, Prime Minister 1.6% Consultant/Contractor working on World Bank-supported Project 1.4% Judiciary Branch 1.4% Financial Sector/Private Bank 1.1% Office of Minister .8% Local Government Office or Staff .8% Bilateral Agency .3% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=361) Other 23.3% Education 9.4% Financial markets/banking 9.4% Private sector development/foreign direct investment 8.9% Public sector governance/Public financial management/anti-corruption 8.9% Agriculture/ rural development / food security 6.6% Information and communications technology 6.6% Gender equity / equality of opportunity 3.3% Law and justice/regulatory framework 3.3% Energy 3.0% Natural resource management/environmental sustainability 3.0% Urban development 2.5% Water and sanitation 2.5% Health/Communicable/non-communicable diseases 2.2% Social protection 2.2% Climate change / disaster management 1.7% Job creation/employment 1.7% Transport 1.4% 44 The World Bank Bangladesh Country Survey 2013 A. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank in Percentage of Respondents your country? (N=357) Yes 42.0% No 58.0% 4. Which of the following describes most of your exposure to the World Bank in Percentage of Respondents Bangladesh? (Choose no more than TWO) (N=365) Use World Bank reports/data 46.3% Observer 39.5% Use World Bank website for information, data, research, etc. 39.5% Collaborate as part of my professional duties 36.7% Engage in World Bank related/sponsored events/activities 23.8% Percentage of Respondents 5. Which best represents your geographic location? (N=363) Dhaka 97.8% Outside Dhaka 2.2% B. General Issues Facing Bangladesh Percentage of Respondents 1. In general would you say that Bangladesh is headed in...? (N=350) The right direction 60.9% The wrong direction 22.9% Not sure 16.3% 45 The World Bank Bangladesh Country Survey 2013 B. General Issues Facing Bangladesh (continued) 2. Listed below are a number of development priorities in Bangladesh. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Bangladesh. (Choose no more than THREE) (Responses Combined; N=365) Public sector governance/ reform (i.e., government effectiveness, public financial 42.7% management, public expenditure, fiscal system reform) Education 41.4% Transport (e.g., roads, bridges, transportation) 28.5% Energy/ power 27.1% Poverty reduction 18.6% Anti-corruption 16.4% Social protection (e.g., safety nets, targeted social assistance) 15.6% Basic infrastructure 15.3% Job creation/ employment 14.0% Economic growth 11.2% Food security 7.4% Climate change (e.g., mitigation, adaptation) and natural disaster preparedness 6.3% Law and justice (e.g., judicial system) 6.0% Gender equity 5.8% Domestic private sector development 5.2% Foreign direct investment 5.2% Agricultural development 4.1% Information and communications technology 4.1% Rural development 3.8% Environmental sustainability 3.3% Trade and exports 3.0% Equality of opportunity (i.e., equity) 2.7% Health and nutrition 2.7% Urban development 2.5% Regulatory framework 1.9% Water and sanitation 1.6% Financial markets 0.8% Regional integration 0.8% 46 The World Bank Bangladesh Country Survey 2013 B. General Issues Facing Bangladesh (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bangladesh? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=366) Job creation/ employment 56.8% Education 37.2% Anti-corruption 22.7% Rural development 18.3% Agricultural development 16.9% Economic growth 16.1% Equality of opportunity (i.e., equity) 12.8% Public sector governance/ reform (i.e., government effectiveness, public financial 12.0% management, public expenditure, fiscal system reform) Domestic private sector development 11.2% Social protection (e.g., safety nets, targeted social assistance) 10.9% Energy/ power 10.1% Basic infrastructure 9.8% Gender equity 8.7% Transport (e.g., roads, bridges, transportation) 8.7% Food security 8.2% Health and nutrition 8.2% Foreign direct investment 6.3% Information and communications technology 5.2% Climate change (e.g., mitigation, adaptation) and natural disaster preparedness 3.8% Law and justice (e.g., judicial system) 3.0% Water and sanitation 2.7% Trade and exports 2.7% Environmental sustainability 2.2% Regional integration 1.6% Urban development 1.4% Regulatory framework 1.1% Financial markets 0.0% C. Overall Attitudes toward the World Bank Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank in Bangladesh? 366 0 7.04 1.75 (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness 365 1 6.11 1.71 in Bangladesh. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Bangladesh solve its most 349 16 5.79 1.85 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 47 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Bangladesh, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Percentage of Respondents Bangladesh? (Choose no more than THREE) (Responses Combined; N=366) Basic infrastructure 39.3% Public sector governance/ reform (i.e., government effectiveness, public financial 30.1% management, public expenditure, fiscal system reform) Transport (e.g., roads, bridges, transportation) 28.4% Poverty reduction 27.6% Energy/ power 26.8% Education 23.2% Economic growth 13.1% Job creation/ employment 11.2% Anti-corruption 10.4% Rural development 9.3% Climate change (e.g., mitigation, adaptation) and natural disaster preparedness 8.2% Health and nutrition 7.9% Domestic private sector development 7.7% Agricultural development 6.8% Environmental sustainability 6.8% Foreign direct investment 6.3% Social protection (e.g., safety nets, targeted social assistance) 5.2% Information and communications technology 4.1% Gender equity 3.8% Law and justice (e.g., judicial system) 3.6% Regulatory framework 3.3% Equality of opportunity (i.e., equity) 3.0% Urban development 2.7% Trade and exports 2.7% Regional integration 2.7% Water and sanitation 2.5% Food security 1.6% Financial markets 1.1% 48 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=366) nd you believe is of greatest VALUE and which activity is of Greatest 2 Greatest second greatest value in Bangladesh? Value Value Combined Financial resources: investment lending 54.1% 7.4% 61.5% Financial resources: policy based lending / budget support to the 20.2% 18.9% 39.1% Government Technical assistance 10.4% 22.4% 32.8% Mobilizing third party financial resources 3.8% 11.7% 15.6% Training/ capacity building 1.9% 12.0% 13.9% Donor coordination 3.3% 9.6% 12.8% Policy advice 3.3% 9.3% 12.6% Studies/ analyses 1.4% 5.7% 7.1% Data 1.1% 1.6% 2.7% Other 0.5% 0.5% 1.1% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 0.5% 0.5% sharing) Convening/ facilitating 0.0% 0.3% 0.3% 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Bangladesh? (Choose no more than TWO) (Responses Combined; N=366) Too influenced by developed countries 33.6% World Bank processes too slow and complex 23.0% Not adequately sensitive to political/ social realities in Bangladesh 22.1% Not enough public disclosure of its work 18.6% Too bureaucratic in its operational policies and procedures 17.5% Not aligned with country priorities 16.4% Imposing technocratic solutions without regard to political realities 13.9% Not exploring alternative policy options 12.3% Not collaborating enough with non-state actors 10.7% Staff too inaccessible 10.4% Arrogant in its approach 7.7% Not willing to honestly criticize policies and reform efforts in the country 7.7% Not client focused 2.5% Not aligned with other donors’ work 1.4% The credibility of its knowledge/ data 0.8% Other 0.8% 49 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) 7. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=365) Local Government 52.3% Private Sector 47.4% Academia/Think Tanks/Research Institutes 23.3% Beneficiaries 18.9% NGOs 18.1% Media 17.0% Community-Based Organizations 7.1% Donor Community 6.6% Parliament 5.8% Faith-Based Organizations 1.6% Foundations 1.4% Other 0.3% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. Overall the World Bank currently plays a relevant role in development 362 4 5.92 1.91 in Bangladesh* 9. The World Bank properly balanced its corruption concerns with Bangladesh’s development needs in the case of the Padma Bridge 355 9 5.55 2.93 Project 10. The World Bank’s work is aligned with what I consider the development 363 2 5.61 1.87 priorities for Bangladesh * 11. The World Bank supports programs and strategies that are realistic for 359 4 5.73 1.91 Bangladesh 12. The World Bank treats clients and stakeholders in Bangladesh with 350 16 5.94 2.17 respect “Full and Fair” Investigation N DK Mean SD 13. To what extent do you agree with the World Bank’s insistence on having ‘full and fair’ investigation of the corruption allegations under 348 14 7.14 2.82 the Padma Bridge Project? (1-To no degree at all, 10-To a very significant degree) 50 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Degree Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Responsiveness* 356 9 5.69 1.89 15. Flexibility (in terms of the World Bank’s products and services) 352 12 5.04 1.89 16. Flexibility (in terms of changing country circumstances) 347 16 5.17 1.87 17. Being inclusive 354 6 5.34 1.96 18. Openness (sharing data and other information)* 360 3 5.92 2.03 19. Staff accessibility 342 21 5.19 2.08 20. Straightforwardness and honesty 346 15 6.16 1.95 21. Collaboration with groups outside of the Government (e.g., NGOs, 345 18 5.99 1.80 academia, private sector)* 22. Collaboration with the Government* 362 3 6.93 1.64 23. Collaboration with other donors* 345 20 6.94 1.68 24. Follow through over time 342 22 6.12 1.87 25. Taking a reasonable stance against corruption 357 8 6.73 2.18 51 The World Bank Bangladesh Country Survey 2013 D. World Bank Effectiveness and Results How effective do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Food security 322 41 5.66 1.88 2. Information and communications technology 337 26 5.94 1.76 3. Transport (e.g., roads, bridges, transportation) 358 8 6.15 1.96 4. Agricultural development 342 21 5.60 1.78 5. Law and justice (e.g., judicial system) 317 44 4.97 1.83 6. Urban development 345 20 5.75 1.82 7. Environmental sustainability 342 19 5.90 1.89 8. Financial markets 317 43 5.44 1.78 9. Basic infrastructure 346 14 6.01 1.79 10. Education 352 10 6.24 1.78 11. Poverty reduction 356 9 6.26 1.79 12. Gender equity 339 25 6.21 1.84 13. Job creation/ employment 335 28 5.22 1.94 14. Foreign direct investment 327 36 5.09 2.07 15. Trade and exports 315 45 5.04 1.85 16. Economic growth 345 19 5.73 1.79 17. Anti-corruption 341 18 5.74 2.14 18. Domestic private sector development 337 24 5.31 1.76 19. Public sector governance/ reform (i.e., government effectiveness, 356 9 5.72 1.96 public financial management, public expenditure, fiscal system reform) 20. Equality of opportunity (i.e., equity) 331 31 5.14 1.94 21. Health and nutrition 349 15 6.15 1.63 22. Rural development 348 13 6.01 1.63 23. Regional integration 318 43 5.27 1.88 24. Energy/ power 334 23 5.38 1.98 25. Social protection (e.g., safety nets, targeted social assistance) 334 30 5.78 1.81 26. Climate change (e.g., mitigation, adaptation) and natural disaster 345 20 5.81 1.84 preparedness 27. Water and sanitation 349 15 6.18 1.76 28. Regulatory framework 332 33 5.77 1.92 Achieving Development Results N DK Mean SD 1. To what extent does the World Bank’s work help to achieve development results in Bangladesh?* 361 2 5.96 1.67 (1-To no degree at all, 10-To a very significant degree) 52 The World Bank Bangladesh Country Survey 2013 D. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Bangladesh? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 359 7 5.43 1.86 needs of Bangladesh* 3. The World Bank meets Bangladesh’s needs for knowledge services 363 3 5.78 1.81 (e.g., research, analysis, data, technical assistance)* E. The World Bank’s Knowledge Work and Activities (i.e., Analysis, Studies, Data, Reports, Conferences) 1. How frequently do you consult World Bank knowledge work and Percentage of Respondents activities in the work you do? (N=365) Weekly 23.8% Monthly 27.9% A few times a year 33.4% Rarely 12.3% Never 2.5% In Bangladesh, how effective do you believe the World Bank’s knowledge Level of Effectiveness work and activities are at: (1-Not effective at all, 10-Very effective) N DK Mean SD 2. Enhancing your knowledge and/or skills 362 3 5.96 2.11 3. Contributing to good policy making 359 5 5.86 1.86 4. Providing support for program implementation 357 7 5.82 1.95 In Bangladesh, to what extent do you believe that the World Bank’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 5. Are timely 348 17 5.69 1.84 6. Include appropriate level of stakeholder involvement during 348 17 5.55 1.86 preparation 7. Are relevant to Bangladesh’s development priorities 360 3 5.86 1.71 8. Provide feasible recommendations 353 10 5.99 1.78 9. Are accessible (well written and easy to understand) 355 7 6.22 1.82 10. Are source of relevant information on global good practices 344 20 6.60 1.74 11. Are useful in terms of the work you do 359 4 6.29 2.04 12. Are adequately disseminated 348 14 5.69 1.97 13. Are appropriately translated 319 45 6.12 2.03 14. Are adaptable to Bangladesh’s specific development challenges and 358 7 5.79 1.74 country circumstances* 53 The World Bank Bangladesh Country Survey 2013 E. The World Bank’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 15. Overall, how significant a contribution do you believe the World Bank ’s knowledge work and activities make to development results in your 360 5 6.05 1.63 country?* (1-Not significant at all, 10-Very significant) 16. Overall, how would you rate the technical quality of the World Bank’s knowledge work and activities?* 354 10 6.72 1.57 (1-Very low technical quality, 10-Very high technical quality) F. Working with the World Bank To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank disburses funds promptly 337 29 4.99 2.08 2. The World Bank effectively monitors and evaluates the projects and 357 8 6.45 1.76 programs it supports 3. The World Bank’s approvals and reviews are done in a timely fashion 348 18 5.76 1.97 4. The World Bank’s “Safeguard Policy” requirements are reasonable 309 54 6.05 1.90 5. The World Bank’s conditions on its lending are reasonable 348 18 5.45 2.10 6. Working with the World Bank increases Bangladesh’s institutional 357 9 6.60 1.85 capacity 7. The World Bank ensures consistency and continuity through staff 289 72 5.96 1.73 changes 8. The World Bank’s teams and visits are well coordinated 312 51 6.44 1.80 9. Where country systems (e.g., procurement, financial management, 311 52 5.81 1.84 etc.) are adequate, the World Bank makes appropriate use of them* 10. The World Bank provides effective implementation support (i.e., 351 15 6.17 1.83 supervision of projects) G. The Future Role of the World Bank in Bangladesh The Bank’s Role N DK Mean SD 1. How significant a role do you believe the World Bank Group SHOULD play in Bangladesh’s development in the near future? 366 0 7.79 1.85 (1-Not a significant role at all, 10-Very significant role) 54 The World Bank Bangladesh Country Survey 2013 G. The Future Role of the World Bank in Bangladesh (continued) 2. Which of the following SHOULD the World Bank do to make itself of greater Percentage of Respondents value in Bangladesh? (Choose no more than TWO) (Responses Combined; N=366) Reduce the complexity of obtaining World Bank financing 65.3% Reach out more to groups outside of government 33.3% Improve the quality of its experts as related to Bangladesh’s specific challenges 32.8% Work faster 22.1% Provide more adequate data/ knowledge/ statistics/ figures on Bangladesh’s 10.7% economy Ensure greater selectivity in its work 10.1% Offer more innovative financial products 9.8% Offer more innovative knowledge services 8.2% Focus primarily on advocacy issues 5.2% Other 1.4% 3. Please identify the two areas related to corruption in Bangladesh where greater attention from the World Bank Group would be most valuable. Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=364) Collusive practices in procurement 64.0% Poor quality of construction (e.g., roads, buildings, etc.) 46.2% Bribes of official 39.3% Failure to provide services (e.g., civil servant not showing up for work) 36.3% Illegal possession of land 8.5% Other 1.6% Stolen goods 0.8% Don't know 0.5% 4. Would you like to see more, less, or just about the same level of World Bank Percentage of Respondents Group involvement in areas related to corruption? (N=365) More 66.6% Less 5.2% Just about the same 20.8% None at all 4.9% Don't know 2.5% H. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Bangladesh? (Choose no more than TWO) (Responses Combined; N=363) Local newspapers 86.5% Internet 41.6% Local television 38.6% Periodicals 7.7% Social media (Facebook, Twitter, YouTube) 5.8% International television 5.5% International newspapers 4.7% Other 2.5% International radio 1.4% Local radio 1.1% Mobile phones 0.8% Blogs 0.6% Instant messaging 0.6% 55 The World Bank Bangladesh Country Survey 2013 H. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=365) World Bank website 73.2% World Bank publications and other written materials 31.2% World Bank seminars/workshops/conferences 26.0% Direct contact with World Bank (i.e., face to face meetings/discussions) 19.2% e-Newsletters 18.4% World Bank Public Information Center 9.0% Social media (Facebook, Twitter, YouTube) 8.5% Instant messaging 6.3% Mobile phones 5.8% Other 0.8% Blogs 0.3% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is Percentage of Respondents not a list of exceptions? (N=361) Yes 38.5% No 61.5% 4. Have you requested information from the World Bank on its activities in the Percentage of Respondents past year? (N=350) Yes 18.0% No 82.0% Percentage of Respondents 5. Were you able to obtain this information? (N=66) Yes 77.3% No 22.7% Percentage of Respondents 6. Do you have access to the Internet? (N=364) Yes 99.7% No 0.3% Percentage of Respondents 7. Do you use/have used the World Bank website? (N=365) Yes 92.3% No 7.7% Communicating about the Padma Bridge Case N DK Mean SD 8. To what extent do you believe the World Bank has been open and transparent when communicating about the Padma Bridge corruption 353 11 5.82 2.49 case? (1-To no degree at all, 10-To a very significant degree) Percentage of Respondents 9. Which do you primarily use? (N=341) The World Bank’s country website (www.worldbank.org/en/country/Bangladesh) 61.9% The World Bank’s main website (www.worldbank.org) 38.1% 56 The World Bank Bangladesh Country Survey 2013 H. Communication and Information Sharing (continued) 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents website? (N=336) High speed 95.2% Dial-up 4.8% Percentage of Respondents 11. How often do you go to the World Bank Bangladesh Facebook page? (N=360) Weekly 8.1% Monthly 8.1% A few times a year 14.4% Rarely 23.6% Never 45.8% 12. Do you use/have you used the World Bank’s Public Information Centers Percentage of Respondents (PICs) in Bangladesh? (N=364) Yes 21.7% No 69.0% I don’t know what PIC is 9.3% When thinking about the way the World Bank communicates in the public Level of Agreement media (broadcast, cable, electronic, radio, newspaper, magazines, etc.), to what extent do you believe this communication is... (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 13. Relevant 350 12 6.22 1.88 14. Informative 351 10 6.47 1.80 15. Objective and balanced 342 18 6.03 1.80 16. Appropriate level of frequency 322 35 5.53 1.84 17. Clear about the Bank's position and views 347 14 6.12 1.97 Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 18. I use/consult World Bank data more often than I did a few years ago 354 6 6.04 2.35 19. The World Bank’s PIC is a valuable source of information related to 80 4 6.71 2.03 development in Bangladesh 20. I find the information on the World Bank’s websites useful. 329 7 6.81 1.99 21. When I need information from the World Bank I know how to find it 337 21 6.39 2.43 (e.g., whom to call, where to reach them, etc.) 22. The World Bank is responsive to my information requests and inquiries 257 66 6.45 2.21 57 The World Bank Bangladesh Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Yes 55.6% 65.5% 76.9% 29.1% 33.3% 44.8% 36.6% 61.5% 21.6% 60.0% 42.9% No 44.4% 34.5% 23.1% 70.9% 66.7% 55.2% 63.4% 38.5% 78.4% 40.0% 57.1% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Bangladesh? (Choose no more than TWO) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Observer 0.0% 34.5% 23.1% 49.1% 60.0% 29.0% 42.9% 30.8% 47.1% 40.0% 21.4% Use World Bank reports/data* 62.5% 19.0% 38.5% 40.4% 10.0% 48.4% 60.0% 46.2% 66.7% 40.0% 28.6% Engage in World Bank related/sponsored 12.5% 27.6% 61.5% 29.8% 30.0% 38.7% 7.6% 30.8% 21.6% 20.0% 42.9% events/activities* Collaborate as part of my professional 75.0% 63.8% 38.5% 29.8% 40.0% 16.1% 27.6% 61.5% 21.6% 60.0% 64.3% duties* Use World Bank website for information, 37.5% 27.6% 23.1% 26.3% 30.0% 61.3% 57.1% 15.4% 35.3% 0.0% 35.7% data, research, etc.* *Significantly different between stakeholder groups B. General Issues Facing Bangladesh In general, how would you say that Bangladesh is headed in...?* Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other The right direction 66.7% 85.2% 61.5% 51.9% 40.0% 71.0% 53.9% 90.9% 42.9% 40.0% 91.7% The wrong direction 22.2% 3.7% 30.8% 29.6% 40.0% 9.7% 26.5% 9.1% 36.7% 60.0% - Not sure 11.1% 11.1% 7.7% 18.5% 20.0% 19.4% 19.6% - 20.4% - 8.3% *Significantly different between stakeholder groups 58 The World Bank Bangladesh Country Survey 2013 B. General Issues Facing Bangladesh (continued) Listed below are a number of development priorities in Bangladesh. Please identify which of the following you consider the most important development priorities in Bangladesh. (Choose no more than 3) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Social protection 33.3% 13.8% 7.7% 15.8% 20.0% 16.7% 15.2% 15.4% 17.6% 20.0% 7.1% Transport 22.2% 36.2% 30.8% 28.1% 20.0% 20.0% 25.7% 38.5% 25.5% 40.0% 42.9% Public sector governance/reform 22.2% 27.6% 46.2% 40.4% 40.0% 53.3% 44.8% 46.2% 52.9% 40.0% 50.0% Food security 11.1% 5.2% 23.1% 1.8% 0.0% 13.3% 7.6% 0.0% 11.8% 20.0% 0.0% Gender equity* 0.0% 1.7% 0.0% 3.5% 10.0% 30.0% 2.9% 0.0% 7.8% 0.0% 7.1% Domestic private sector development 0.0% 3.4% 7.7% 5.3% 0.0% 3.3% 6.7% 15.4% 5.9% 0.0% 0.0% Foreign direct investment* 44.4% 5.2% 7.7% 1.8% 0.0% 0.0% 5.7% 0.0% 5.9% 0.0% 7.1% Water and sanitation 0.0% 3.4% 0.0% 0.0% 0.0% 3.3% 0.0% 7.7% 3.9% 0.0% 0.0% Job creation/employment 22.2% 15.5% 15.4% 17.5% 10.0% 13.3% 11.4% 15.4% 11.8% 20.0% 14.3% Rural development 0.0% 12.1% 7.7% 3.5% 0.0% 0.0% 2.9% 0.0% 2.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 1.0% 0.0% 2.0% 0.0% 0.0% Urban development 0.0% 3.4% 7.7% 1.8% 0.0% 0.0% 1.9% 0.0% 5.9% 0.0% 0.0% Basic infrastructure 11.1% 25.9% 7.7% 19.3% 0.0% 6.7% 13.3% 15.4% 15.7% 20.0% 7.1% Equality of opportunity* 0.0% 1.7% 7.7% 0.0% 20.0% 10.0% 1.0% 0.0% 2.0% 0.0% 7.1% Education 33.3% 43.1% 30.8% 38.6% 50.0% 30.0% 43.8% 38.5% 43.1% 20.0% 64.3% Poverty reduction 11.1% 19.0% 15.4% 14.0% 30.0% 20.0% 20.0% 23.1% 19.6% 0.0% 21.4% Energy/power 44.4% 24.1% 15.4% 42.1% 20.0% 23.3% 25.7% 46.2% 17.6% 20.0% 21.4% Climate change and natural disaster 0.0% 8.6% 7.7% 5.3% 0.0% 3.3% 6.7% 15.4% 5.9% 0.0% 7.1% preparedness Agricultural development 0.0% 3.4% 7.7% 7.0% 10.0% 3.3% 4.8% 0.0% 2.0% 0.0% 0.0% Trade and exports 11.1% 6.9% 0.0% 7.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Economic growth 0.0% 12.1% 15.4% 12.3% 0.0% 6.7% 13.3% 7.7% 11.8% 0.0% 14.3% Law and justice* 0.0% 1.7% 7.7% 7.0% 20.0% 6.7% 5.7% 0.0% 3.9% 60.0% 7.1% Regulatory framework 0.0% 1.7% 7.7% 3.5% 0.0% 0.0% 0.0% 0.0% 2.0% 20.0% 7.1% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 6.9% 0.0% 1.8% 10.0% 3.3% 3.8% 0.0% 2.0% 0.0% 0.0% Anti-corruption 22.2% 6.9% 15.4% 15.8% 30.0% 16.7% 22.9% 7.7% 13.7% 20.0% 14.3% Information and communications technology 0.0% 6.9% 7.7% 1.8% 0.0% 3.3% 4.8% 7.7% 3.9% 0.0% 0.0% Health and nutrition* 11.1% 3.4% 0.0% 1.8% 10.0% 13.3% 1.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 59 The World Bank Bangladesh Country Survey 2013 B. General Issues Facing Bangladesh (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bangladesh? (Choose no more than THREE) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Water and sanitation 11.1% 3.4% 0.0% 1.8% 0.0% 3.2% 1.9% 15.4% 2.0% 0.0% 0.0% Equality of opportunity 11.1% 8.6% 15.4% 12.3% 10.0% 19.4% 15.2% 15.4% 7.8% 20.0% 14.3% Job creation/employment 44.4% 65.5% 53.8% 56.1% 60.0% 48.4% 56.2% 38.5% 58.8% 60.0% 64.3% Climate change and natural disaster 0.0% 3.4% 0.0% 3.5% 0.0% 0.0% 6.7% 0.0% 5.9% 0.0% 0.0% preparedness Regional integration 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 2.0% 0.0% 0.0% Gender equity 22.2% 8.6% 7.7% 8.8% 10.0% 22.6% 4.8% 7.7% 5.9% 20.0% 7.1% Rural development 11.1% 19.0% 30.8% 21.1% 20.0% 6.5% 20.0% 30.8% 13.7% 20.0% 14.3% Education 77.8% 31.0% 38.5% 33.3% 40.0% 25.8% 36.2% 53.8% 39.2% 80.0% 42.9% Regulatory framework 0.0% 5.2% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Basic infrastructure 0.0% 8.6% 7.7% 5.3% 10.0% 9.7% 7.6% 23.1% 17.6% 20.0% 14.3% Environmental sustainability* 0.0% 3.4% 0.0% 0.0% 20.0% 0.0% 1.0% 7.7% 3.9% 0.0% 0.0% Law and justice 0.0% 0.0% 7.7% 3.5% 10.0% 6.5% 1.9% 7.7% 3.9% 0.0% 0.0% Transport 0.0% 10.3% 7.7% 10.5% 0.0% 9.7% 5.7% 7.7% 9.8% 0.0% 28.6% Information and communications technology 0.0% 3.4% 23.1% 7.0% 0.0% 6.5% 3.8% 0.0% 7.8% 0.0% 0.0% Anti-corruption 33.3% 15.5% 7.7% 21.1% 40.0% 32.3% 23.8% 15.4% 25.5% 0.0% 28.6% Domestic private sector development 11.1% 10.3% 7.7% 15.8% 0.0% 12.9% 11.4% 15.4% 9.8% 0.0% 7.1% Foreign direct investment* 0.0% 1.7% 7.7% 14.0% 10.0% 0.0% 6.7% 0.0% 2.0% 20.0% 21.4% Urban development 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 7.1% Energy/power 22.2% 10.3% 7.7% 14.0% 30.0% 16.1% 7.6% 0.0% 2.0% 0.0% 21.4% Food security 0.0% 3.4% 0.0% 8.8% 0.0% 16.1% 11.4% 15.4% 5.9% 0.0% 7.1% Social protection 0.0% 19.0% 7.7% 3.5% 10.0% 16.1% 9.5% 7.7% 11.8% 20.0% 14.3% Health and nutrition 11.1% 12.1% 0.0% 3.5% 0.0% 12.9% 12.4% 0.0% 5.9% 0.0% 0.0% Agricultural development 0.0% 24.1% 23.1% 17.5% 0.0% 19.4% 19.0% 7.7% 13.7% 20.0% 0.0% Economic growth 22.2% 15.5% 30.8% 19.3% 10.0% 9.7% 10.5% 23.1% 27.5% 20.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 11.1% 1.7% 7.7% 5.3% 0.0% 0.0% 2.9% 0.0% 2.0% 0.0% 0.0% Public sector governance/reform 11.1% 10.3% 7.7% 12.3% 20.0% 6.5% 14.3% 7.7% 15.7% 0.0% 7.1% *Significantly different between stakeholder groups 60 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work 9 6.44 3.01 58 7.31 1.65 13 7.00 1.78 57 6.60 1.93 10 7.10 1.66 31 6.81 1.66 105 7.20 1.67 13 7.62 1.71 51 7.10 1.63 5 5.40 2.30 14 7.14 1.10 of the World Bank in Bangladesh? (1-Not familiar at all, 10-Extremely familiar) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 8 5.75 2.44 58 6.47 1.59 13 6.31 1.65 57 6.14 1.75 10 6.40 1.58 31 5.87 1.59 105 6.00 1.85 13 6.38 1.04 51 5.94 1.67 5 4.80 1.79 14 6.57 1.51 effectiveness in Bangladesh. (1-Not effective at all, 10-Very effective) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank's staff is well prepared to help Bangladesh solve its most 7 6.14 1.68 55 6.18 1.75 13 6.31 0.95 52 6.15 1.79 10 6.40 2.41 28 5.29 1.74 103 5.38 2.04 13 5.69 1.44 50 5.76 1.69 4 4.75 2.75 14 6.29 1.68 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 61 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Bangladesh, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Bangladesh? (Choose no more than THREE) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Basic infrastructure 11.1% 41.4% 30.8% 33.3% 50.0% 29.0% 43.8% 38.5% 45.1% 20.0% 50.0% Public sector governance/reform 22.2% 20.7% 46.2% 33.3% 30.0% 45.2% 27.6% 7.7% 33.3% 40.0% 35.7% Transport 22.2% 43.1% 7.7% 29.8% 40.0% 16.1% 25.7% 30.8% 23.5% 40.0% 35.7% Poverty reduction 44.4% 22.4% 7.7% 19.3% 10.0% 35.5% 38.1% 38.5% 21.6% 20.0% 21.4% Equality of opportunity 0.0% 3.4% 0.0% 0.0% 10.0% 3.2% 3.8% 0.0% 3.9% 0.0% 7.1% Health and nutrition 11.1% 8.6% 0.0% 3.5% 0.0% 16.1% 6.7% 23.1% 7.8% 20.0% 7.1% Domestic private sector development 0.0% 8.6% 15.4% 15.8% 0.0% 6.5% 4.8% 0.0% 7.8% 0.0% 7.1% Climate change and natural disaster 0.0% 10.3% 0.0% 7.0% 10.0% 3.2% 13.3% 7.7% 2.0% 20.0% 7.1% preparedness Agricultural development 0.0% 6.9% 7.7% 8.8% 0.0% 3.2% 5.7% 0.0% 11.8% 0.0% 14.3% Water and sanitation* 11.1% 3.4% 0.0% 1.8% 0.0% 0.0% 0.0% 23.1% 3.9% 0.0% 0.0% Energy/power 44.4% 22.4% 38.5% 31.6% 40.0% 16.1% 24.8% 46.2% 27.5% 0.0% 21.4% Foreign direct investment* 44.4% 3.4% 0.0% 8.8% 0.0% 9.7% 2.9% 0.0% 7.8% 20.0% 7.1% Financial markets 0.0% 0.0% 0.0% 3.5% 0.0% 0.0% 1.0% 0.0% 2.0% 0.0% 0.0% Urban development 0.0% 1.7% 7.7% 0.0% 0.0% 3.2% 4.8% 0.0% 2.0% 0.0% 7.1% Environmental sustainability 0.0% 15.5% 0.0% 1.8% 10.0% 6.5% 7.6% 0.0% 3.9% 20.0% 7.1% Gender equity 0.0% 3.4% 0.0% 5.3% 0.0% 12.9% 2.9% 0.0% 2.0% 0.0% 7.1% Social protection 0.0% 3.4% 7.7% 5.3% 0.0% 9.7% 5.7% 7.7% 5.9% 0.0% 0.0% Food security 0.0% 1.7% 0.0% 0.0% 0.0% 6.5% 1.9% 0.0% 2.0% 0.0% 0.0% Rural development 11.1% 10.3% 7.7% 10.5% 10.0% 3.2% 9.5% 0.0% 13.7% 20.0% 0.0% Education 33.3% 25.9% 46.2% 24.6% 20.0% 19.4% 19.0% 46.2% 17.6% 0.0% 28.6% Trade and exports 0.0% 3.4% 7.7% 3.5% 10.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% Economic growth 22.2% 17.2% 7.7% 19.3% 20.0% 19.4% 5.7% 15.4% 13.7% 0.0% 7.1% Law and justice 11.1% 0.0% 0.0% 7.0% 10.0% 3.2% 2.9% 0.0% 3.9% 20.0% 0.0% Regulatory framework* 0.0% 1.7% 0.0% 3.5% 0.0% 9.7% 3.8% 0.0% 0.0% 40.0% 0.0% Job creation/ employment 0.0% 12.1% 30.8% 8.8% 10.0% 3.2% 12.4% 0.0% 13.7% 0.0% 21.4% Anti-corruption 0.0% 1.7% 15.4% 12.3% 20.0% 12.9% 12.4% 15.4% 11.8% 0.0% 7.1% Information and communications technology 11.1% 6.9% 15.4% 1.8% 0.0% 3.2% 2.9% 0.0% 5.9% 0.0% 0.0% Regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 4.8% 0.0% 5.9% 20.0% 0.0% *Significantly different between stakeholder groups 62 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bangladesh? Office of Employee Consultant on Private Sector/ Independent Greatest Value President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Financial resources: investment lending 55.6% 51.7% 61.5% 50.9% 40.0% 45.2% 62.9% 61.5% 45.1% 40.0% 64.3% Financial resources: policy based lending / 22.2% 24.1% 15.4% 21.1% 50.0% 25.8% 13.3% 15.4% 23.5% 40.0% 7.1% budget support to the Government Mobilizing third party financial resources 0.0% 5.2% 7.7% 5.3% 0.0% 6.5% 3.8% 0.0% 2.0% 0.0% 0.0% Technical assistance 22.2% 10.3% 7.7% 12.3% 0.0% 0.0% 5.7% 15.4% 17.6% 20.0% 28.6% Policy advice 0.0% 1.7% 0.0% 5.3% 0.0% 3.2% 4.8% 0.0% 3.9% 0.0% 0.0% Donor coordination 0.0% 6.9% 7.7% 0.0% 0.0% 6.5% 1.9% 7.7% 3.9% 0.0% 0.0% Data 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 2.9% 0.0% 0.0% 0.0% 0.0% Training/ capacity building 0.0% 0.0% 0.0% 1.8% 10.0% 3.2% 2.9% 0.0% 2.0% 0.0% 0.0% Studies/ analyses 0.0% 0.0% 0.0% 1.8% 0.0% 6.5% 1.0% 0.0% 2.0% 0.0% 0.0% Convening/ facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% nd Office of Employee Consultant on Private Sector/ Independent 2 Greatest Value President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Financial resources: investment lending 11.1% 10.3% 7.7% 5.3% 0.0% 0.0% 5.7% 15.4% 9.8% 0.0% 21.4% Financial resources: policy based lending / 22.2% 24.1% 23.1% 17.5% 10.0% 19.4% 15.2% 23.1% 15.7% 20.0% 35.7% budget support to the Government Mobilizing third party financial resources 11.1% 12.1% 0.0% 14.0% 40.0% 16.1% 11.4% 7.7% 7.8% 0.0% 7.1% Technical assistance 22.2% 27.6% 23.1% 22.8% 20.0% 19.4% 21.0% 30.8% 21.6% 40.0% 7.1% Policy advice 0.0% 1.7% 7.7% 10.5% 20.0% 9.7% 13.3% 0.0% 13.7% 0.0% 0.0% Donor coordination 0.0% 6.9% 15.4% 7.0% 0.0% 16.1% 10.5% 0.0% 11.8% 20.0% 14.3% Data 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 3.8% 7.7% 0.0% 0.0% 0.0% Training/ capacity building 22.2% 10.3% 23.1% 17.5% 0.0% 6.5% 13.3% 15.4% 5.9% 20.0% 7.1% Studies/ analyses 11.1% 6.9% 0.0% 0.0% 0.0% 9.7% 5.7% 0.0% 13.7% 0.0% 0.0% Convening/ facilitating 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise* 0.0% 0.0% 0.0% 0.0% 10.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 63 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Bangladesh? (Choose no more than TWO) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Staff too inaccessible 11.1% 6.9% 15.4% 14.0% 10.0% 12.9% 11.4% 0.0% 11.8% 0.0% 0.0% Not exploring alternative policy options 0.0% 17.2% 15.4% 8.8% 0.0% 9.7% 9.5% 7.7% 23.5% 0.0% 14.3% Not adequately sensitive to political/ social 44.4% 27.6% 23.1% 10.5% 30.0% 9.7% 19.0% 23.1% 27.5% 40.0% 50.0% realities in Bangladesh* Not enough public disclosure of its work* 0.0% 5.2% 7.7% 26.3% 20.0% 35.5% 13.3% 23.1% 27.5% 40.0% 21.4% Arrogant in its approach 22.2% 5.2% 15.4% 5.3% 10.0% 6.5% 8.6% 0.0% 7.8% 0.0% 14.3% Not aligned with country priorities 22.2% 20.7% 15.4% 12.3% 20.0% 22.6% 18.1% 15.4% 9.8% 40.0% 0.0% The credibility of its knowledge/ data 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and 11.1% 6.9% 23.1% 12.3% 0.0% 9.7% 7.6% 7.7% 0.0% 0.0% 7.1% reform efforts in the country Too influenced by developed countries 0.0% 25.9% 15.4% 29.8% 50.0% 32.3% 45.7% 30.8% 33.3% 40.0% 21.4% Imposing technocratic solutions without 11.1% 6.9% 7.7% 10.5% 20.0% 9.7% 18.1% 30.8% 15.7% 20.0% 14.3% regard to political realities World Bank processes too slow and 44.4% 34.5% 46.2% 17.5% 10.0% 9.7% 22.9% 46.2% 11.8% 0.0% 28.6% complex* Too bureaucratic in its operational policies 22.2% 36.2% 15.4% 19.3% 10.0% 9.7% 13.3% 7.7% 13.7% 0.0% 14.3% and procedures* Not aligned with other donors’ work 0.0% 1.7% 0.0% 0.0% 0.0% 3.2% 1.9% 0.0% 2.0% 0.0% 0.0% Not collaborating enough with non-state 0.0% 1.7% 0.0% 29.8% 20.0% 19.4% 5.7% 7.7% 9.8% 0.0% 7.1% actors* Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 1.9% 0.0% 5.9% 20.0% 7.1% Other 0.0% 0.0% 0.0% 3.5% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other NGOs* 11.1% 13.8% 0.0% 10.5% 22.2% 58.1% 17.1% 15.4% 17.6% 20.0% 7.1% Local Government* 33.3% 74.1% 69.2% 47.4% 44.4% 41.9% 48.6% 53.8% 39.2% 60.0% 78.6% Beneficiaries 33.3% 22.4% 7.7% 21.1% 0.0% 16.1% 17.1% 23.1% 21.6% 0.0% 21.4% Private Sector* 66.7% 43.1% 69.2% 75.4% 55.6% 25.8% 44.8% 46.2% 33.3% 40.0% 35.7% Community-Based Organizations 0.0% 8.6% 7.7% 7.0% 33.3% 9.7% 5.7% 7.7% 3.9% 20.0% 0.0% Donor Community 0.0% 15.5% 7.7% 1.8% 11.1% 12.9% 3.8% 7.7% 2.0% 20.0% 7.1% Foundations 0.0% 1.7% 0.0% 3.5% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% Academia/Think Tanks/Research Institutes* 22.2% 15.5% 30.8% 22.8% 22.2% 12.9% 10.5% 30.8% 58.8% 40.0% 28.6% Parliament 22.2% 0.0% 0.0% 3.5% 11.1% 6.5% 7.6% 15.4% 5.9% 0.0% 7.1% Media* 0.0% 5.2% 0.0% 5.3% 0.0% 9.7% 44.8% 0.0% 7.8% 0.0% 14.3% Faith-Based Organizations 11.1% 0.0% 7.7% 1.8% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 9 6.11 2.89 58 6.48 1.82 13 5.38 1.98 56 5.93 1.80 10 5.60 2.22 30 5.87 1.46 105 5.85 2.04 12 6.50 1.24 51 5.51 2.01 4 5.25 1.89 14 6.07 1.49 development in Bangladesh The World Bank properly balanced its corruption concerns with Bangladesh’s development needs 9 4.67 3.20 54 4.69 2.51 13 6.15 2.44 54 6.13 3.09 10 6.60 3.53 31 5.52 2.69 105 5.72 3.13 12 3.67 2.57 49 6.14 2.71 5 5.00 2.83 13 4.38 2.50 in the case of the Padma Bridge Project* The World Bank’s work is aligned with what I consider the 9 6.00 2.69 58 6.00 1.79 13 5.69 1.60 56 5.84 1.81 10 6.00 1.63 30 5.30 1.78 105 5.37 1.93 13 6.23 1.24 51 5.29 1.91 4 4.00 2.58 14 6.00 1.96 development priorities for Bangladesh The World Bank supports programs and strategies that are realistic for 9 5.78 2.73 58 6.14 1.79 12 6.75 1.66 57 5.75 1.65 10 6.00 1.83 30 5.50 1.70 104 5.46 2.07 12 6.08 1.08 49 5.57 2.12 4 3.75 2.50 14 6.21 1.48 Bangladesh The World Bank treats clients and stakeholders in Bangladesh with 9 6.33 2.65 58 6.22 2.04 13 6.31 2.21 56 6.41 1.85 9 6.22 2.95 30 5.40 2.03 99 5.81 2.37 12 6.75 1.42 45 5.36 2.08 5 4.80 3.11 14 5.71 2.09 respect *Significantly different between stakeholder groups 65 The World Bank Bangladesh Country Survey 2013 C. Overall Attitudes toward the World Bank (continued) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you agree with the World Bank’s insistence on having ‘full and fair’ investigation 7 7.57 3.87 51 6.18 2.41 11 8.00 2.32 57 7.61 2.62 10 7.30 3.59 31 6.71 2.92 105 7.32 3.10 12 5.67 2.57 46 7.57 2.46 5 6.40 3.51 13 7.31 2.14 of the corruption allegations under the Padma Bridge Project? *Significantly different between stakeholder groups To what extent is the World Bank an effective development partner in Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 9 4.78 2.86 58 5.91 1.68 12 6.67 1.92 56 5.61 1.85 10 5.30 2.41 30 5.03 2.04 104 5.82 1.87 12 6.17 1.59 49 5.61 1.81 4 4.25 2.22 12 6.00 1.41 Flexibility (in terms of the World 9 5.11 2.52 58 5.31 1.80 11 5.55 1.97 55 5.13 1.80 10 5.40 2.22 28 4.86 1.67 103 4.80 2.07 12 5.25 1.36 49 4.90 1.75 5 4.40 2.51 12 5.58 1.62 Bank’s products and services) Flexibility (in terms of changing 9 5.22 2.44 56 5.18 1.74 12 5.67 1.50 55 5.42 1.87 10 5.20 2.35 28 4.64 1.70 102 5.16 1.98 11 5.45 1.37 47 5.02 1.95 4 4.25 2.63 13 5.31 1.49 country circumstances) Being inclusive* 9 5.78 2.11 58 5.93 1.81 13 6.38 1.66 54 5.37 1.86 10 6.10 2.33 30 4.70 1.90 102 5.12 2.05 12 6.50 1.57 48 4.71 1.76 5 3.00 1.58 13 5.92 1.71 Openness (sharing data and other 9 5.78 2.59 57 6.21 1.89 13 5.62 2.43 57 5.86 1.79 10 6.80 1.40 31 5.97 2.01 103 5.95 2.26 13 6.69 1.03 49 5.51 1.99 5 3.00 1.23 13 6.23 1.64 information) Staff accessibility* 9 6.67 2.87 55 5.62 2.07 12 6.00 2.49 54 4.74 1.74 9 6.67 1.94 28 4.57 1.99 99 4.91 2.06 12 6.67 1.92 46 4.89 1.88 5 3.80 2.39 13 6.08 1.71 Straightforwardness and honesty* 9 6.44 2.51 56 6.38 1.93 12 6.92 1.83 53 6.66 1.58 10 7.10 2.33 28 5.39 1.75 102 5.76 1.98 9 6.67 1.58 48 5.92 2.01 5 5.40 2.88 14 7.14 1.66 Collaboration with groups outside 9 6.33 1.12 51 6.39 1.46 11 6.45 1.81 53 5.85 1.69 8 6.75 1.75 30 4.50 1.76 103 6.36 1.88 13 6.69 1.11 49 5.76 1.61 4 3.00 0.82 14 5.43 1.99 of the Government* Collaboration with the Government 9 7.22 2.11 58 6.74 1.71 13 7.15 1.28 56 7.16 1.47 10 6.10 2.38 31 6.97 1.87 105 7.05 1.52 13 7.15 1.21 49 6.59 1.74 5 6.60 2.07 13 7.08 1.55 Collaboration with other donors 8 7.38 1.41 56 6.73 1.76 11 6.82 1.25 54 7.02 1.45 10 6.70 1.83 28 6.57 1.83 104 7.11 1.80 10 7.60 1.08 46 6.87 1.66 5 6.80 2.17 13 6.85 1.82 Follow through over time 9 6.33 2.35 57 6.07 1.89 12 6.92 1.31 53 5.74 1.51 10 7.30 1.25 25 5.40 1.98 103 6.13 2.12 10 6.40 1.17 46 6.30 1.71 5 6.00 2.74 12 6.58 1.38 Taking a reasonable stance 8 6.75 2.44 56 6.57 1.90 13 7.69 1.84 56 7.11 2.03 10 7.40 1.78 31 6.06 2.66 105 6.76 2.31 10 6.10 1.52 51 6.53 2.31 5 6.80 2.59 12 7.00 1.76 against corruption *Significantly different between stakeholder groups 66 The World Bank Bangladesh Country Survey 2013 D. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Food security 9 4.56 1.94 53 5.85 1.85 11 6.82 1.78 47 5.77 1.68 9 6.22 1.48 27 5.59 1.82 99 5.63 1.97 10 5.80 2.15 45 5.38 1.91 4 5.00 2.58 8 5.25 1.83 Information and communications 9 6.11 2.15 57 6.18 1.71 13 6.77 1.79 51 6.04 1.61 9 5.89 1.83 26 5.54 1.73 97 5.90 1.72 10 6.40 1.51 48 5.58 1.87 5 4.20 2.49 12 6.33 1.72 technology Transport* 9 5.44 1.94 57 6.07 2.02 13 6.92 1.38 54 6.43 1.70 10 6.90 1.20 31 6.06 2.03 104 6.31 2.04 11 6.27 1.62 51 5.51 2.04 5 3.80 2.49 13 6.62 1.71 Agricultural development* 9 5.11 1.83 56 5.98 1.60 12 6.83 1.27 53 5.83 1.77 10 6.70 1.77 27 5.37 1.60 100 5.38 1.83 11 6.18 2.32 49 5.20 1.74 5 4.00 1.23 10 5.10 1.52 Law and justice 9 4.89 2.37 51 5.35 1.59 11 5.45 1.64 47 4.94 1.85 10 5.50 1.84 26 5.27 1.43 95 4.67 1.92 9 5.11 1.76 45 4.60 1.79 5 4.00 3.08 9 6.33 1.87 Urban development* 9 5.11 2.15 57 6.00 1.63 12 5.50 1.38 52 5.98 1.69 10 5.90 1.66 26 6.00 1.77 101 5.76 1.88 11 5.91 1.92 49 5.12 1.94 5 3.60 1.52 13 6.77 1.83 Environmental sustainability 9 5.44 2.60 57 6.39 1.78 13 6.00 1.58 51 5.92 1.79 10 5.50 2.01 27 5.52 1.83 100 5.93 2.07 12 7.08 1.31 46 5.30 1.69 5 4.60 2.19 12 6.25 1.42 Financial markets 9 4.89 2.42 53 5.74 1.55 9 5.78 1.20 51 5.43 1.69 9 5.44 1.74 24 6.00 1.75 94 5.33 1.90 9 5.44 1.74 47 5.04 1.79 5 5.60 2.70 7 5.71 1.80 Basic infrastructure 9 5.33 2.69 58 6.07 1.81 12 6.50 1.51 51 6.12 1.58 10 6.20 1.40 26 6.54 1.75 102 6.03 1.86 11 6.00 1.48 51 5.55 1.72 5 5.60 2.51 11 5.82 2.14 Education* 9 4.89 2.85 56 6.79 1.63 13 7.08 0.95 53 6.04 1.68 10 5.80 1.87 30 6.27 1.68 102 6.36 1.77 11 5.91 2.17 51 5.84 1.73 5 5.20 2.59 12 6.33 1.50 Poverty reduction 9 5.33 1.80 58 6.64 1.58 13 6.77 1.92 54 6.15 1.65 10 6.00 1.89 30 6.10 1.90 104 6.41 1.79 12 6.25 1.96 48 5.87 2.01 5 5.40 2.41 13 6.31 1.49 Gender equity* 9 5.89 2.67 56 6.73 1.65 13 6.15 1.77 52 5.98 1.65 9 6.33 2.12 28 6.21 2.03 97 6.37 1.85 10 6.90 1.97 48 5.40 1.74 5 5.00 2.45 12 6.92 1.00 Job creation/employment* 9 4.33 2.55 55 5.75 1.92 12 6.08 2.11 52 5.42 1.58 10 4.70 1.95 25 5.76 2.09 98 5.18 1.97 11 4.82 1.72 46 4.46 1.75 5 4.20 1.79 12 5.00 2.17 Foreign direct investment 9 5.67 1.94 52 5.33 2.04 10 5.20 1.99 52 5.29 1.72 10 4.80 2.20 24 5.38 2.28 97 4.85 2.19 11 5.55 1.97 48 4.96 2.11 5 3.80 2.28 9 4.89 2.42 Trade and exports 9 4.89 2.15 53 5.26 1.69 10 5.20 1.55 48 4.98 1.50 8 5.38 1.85 21 5.57 2.16 93 4.87 2.02 11 5.18 1.40 49 5.06 1.81 5 3.60 2.79 8 4.75 2.19 Economic growth 9 5.56 1.88 57 6.02 1.69 11 6.36 1.43 56 5.77 1.67 10 5.80 1.81 27 5.89 2.17 100 5.65 1.83 11 5.27 1.42 48 5.44 1.87 5 4.80 2.39 11 6.09 1.64 Anti-corruption 8 6.38 2.00 53 5.75 1.85 12 6.00 1.54 53 5.89 2.15 9 5.67 2.74 26 6.08 2.51 103 5.58 2.33 11 5.73 1.01 49 5.45 2.09 5 6.00 3.08 12 6.17 1.90 Domestic private sector 9 5.67 2.35 56 5.55 1.81 12 6.25 1.36 52 5.19 1.77 10 5.20 1.62 24 5.71 1.40 99 5.37 1.77 10 5.80 1.32 49 4.71 1.70 5 3.80 2.68 11 5.00 1.48 development Public sector governance/reform 9 5.11 1.83 58 6.09 1.79 12 6.50 1.57 55 5.64 2.02 10 5.30 1.57 29 5.86 1.73 104 5.79 2.13 11 6.27 1.62 51 5.00 1.96 5 5.80 2.68 12 6.00 1.71 Equality of opportunity 9 5.44 2.51 57 5.82 1.84 12 5.50 1.68 53 5.28 1.78 9 5.33 2.12 25 4.92 2.16 93 4.92 1.88 10 5.50 2.27 46 4.43 1.97 5 4.20 1.64 12 5.42 1.62 Health and nutrition 9 5.44 2.07 57 6.58 1.49 13 6.54 1.20 53 5.94 1.59 8 6.88 0.35 30 6.00 1.64 101 6.18 1.80 12 6.58 1.56 49 5.69 1.58 5 5.40 1.95 12 6.50 1.17 Rural development* 9 5.11 2.37 57 6.44 1.58 13 6.46 0.88 55 6.04 1.58 8 6.75 0.46 27 6.07 1.66 100 5.85 1.74 12 6.42 1.56 50 5.58 1.59 5 4.80 1.92 12 6.67 0.78 Regional integration 8 5.63 1.92 56 5.52 1.92 10 4.90 1.20 47 5.53 1.71 9 5.33 1.80 22 5.32 1.96 97 5.25 2.00 10 5.60 1.84 44 4.73 1.97 4 4.25 1.71 11 5.27 1.42 Energy power 9 4.78 1.92 55 5.98 1.86 11 6.45 1.29 52 5.58 1.75 9 5.11 1.97 24 5.58 2.32 97 5.25 2.15 11 5.45 1.75 51 4.73 1.81 4 4.75 2.75 11 4.91 1.70 Social protection 9 5.00 2.06 57 6.25 1.61 11 6.18 1.47 51 5.65 1.84 8 6.38 1.51 28 6.25 2.01 93 5.69 1.88 12 6.00 2.13 49 5.24 1.70 5 4.60 1.67 11 6.18 1.25 Climate change and natural 9 5.33 2.12 57 6.39 1.52 12 6.33 1.07 56 5.96 1.70 9 5.89 2.09 25 5.56 1.73 102 5.72 1.97 11 6.55 1.57 47 5.00 2.00 5 5.60 2.30 12 6.17 1.80 disaster preparedness* Water and sanitation 7 5.71 1.60 58 6.24 1.64 11 7.09 1.38 54 6.35 1.54 9 6.56 1.33 28 6.18 1.57 105 6.17 2.01 11 6.55 1.57 50 5.54 1.85 5 6.20 2.49 11 6.73 0.91 Regulatory framework 8 5.25 2.12 54 5.94 1.94 11 6.64 1.80 53 6.00 1.56 10 5.70 1.83 24 5.83 1.99 96 5.79 2.05 10 5.60 1.90 50 5.18 1.92 5 5.60 2.30 11 6.00 2.15 *Significantly different between stakeholder groups Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 9 5.67 2.60 57 6.37 1.76 13 6.31 1.11 56 6.23 1.49 9 5.89 1.62 30 5.70 1.56 105 5.84 1.63 13 5.85 1.57 51 5.51 1.83 5 5.60 2.88 13 6.38 0.96 development results in Bangladesh? (1-To no degree at all, 10-To a very significant degree) 67 The World Bank Bangladesh Country Survey 2013 D. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Bangladesh? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's financial instruments meet the needs of 9 5.11 2.67 58 5.71 1.89 12 6.00 1.48 57 5.63 1.74 9 5.67 2.00 28 5.46 1.67 104 5.35 1.97 13 5.46 1.66 51 5.02 1.85 5 4.20 2.28 13 5.38 1.45 Bangladesh The World Bank meets Bangladesh’s needs for knowledge 9 5.33 2.69 58 6.14 1.68 13 5.38 1.76 56 5.77 1.57 10 5.30 2.21 30 5.73 1.72 105 5.71 1.97 13 6.38 1.33 51 5.76 1.85 5 4.60 2.07 13 5.85 1.35 services E. The World Bank’s Knowledge Work and Activities How frequently do you consult World Bank knowledge work and activities in the work you do?* Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Weekly 33.3% 27.6% 38.5% 5.3% 20.0% 9.7% 43.8% 16.7% 9.8% - 14.3% Monthly 11.1% 20.7% 30.8% 17.5% 10.0% 25.8% 37.1% 33.3% 31.4% 40.0% 35.7% A few times a year 55.6% 31.0% 30.8% 40.4% 50.0% 51.6% 15.2% 41.7% 45.1% 20.0% 42.9% Rarely - 20.7% - 28.1% 20.0% 9.7% 3.8% 8.3% 11.8% - 7.1% Never - - - 8.8% - 3.2% - - 2.0% 40.0% - *Significantly different between stakeholder groups In Bangladesh, how effective do you believe the World Bank’s knowledge work and activities are at: (1-Not effective at all, 10-Very effective) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Enhancing your knowledge and/or 9 5.44 3.13 57 6.51 1.99 13 6.54 1.76 55 5.69 2.21 10 5.20 1.99 30 5.77 1.63 105 5.94 2.15 13 6.00 1.96 51 5.90 2.15 5 3.60 2.97 14 6.64 1.39 skills Contributing to good policy making 9 5.67 2.83 57 6.37 1.79 12 6.92 1.56 56 5.89 1.92 10 5.70 1.83 29 5.66 1.65 104 5.55 1.98 13 5.77 1.42 50 5.76 1.69 5 5.60 2.70 14 6.29 1.33 Providing support for program 9 5.78 3.27 56 6.36 1.84 12 6.83 1.59 57 5.88 2.00 10 5.90 1.91 30 5.57 1.78 103 5.50 1.95 13 5.85 1.73 48 5.79 1.91 5 5.20 3.11 14 5.86 1.35 implementation 68 The World Bank Bangladesh Country Survey 2013 E. The World Bank’s Knowledge Work and Activities (continued) In Bangladesh, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 9 6.00 3.35 57 6.02 1.48 13 6.00 1.68 54 5.59 1.74 9 5.67 2.40 28 5.32 1.83 101 5.65 1.99 11 5.82 1.54 49 5.41 1.84 5 5.80 1.79 12 6.17 1.19 Include appropriate level of stakeholder involvement during 9 5.78 2.64 58 5.98 1.56 11 6.64 2.11 56 5.52 1.83 8 5.25 2.66 28 5.00 1.44 99 5.55 2.06 12 5.58 1.56 51 5.16 1.74 4 4.50 1.92 12 6.00 1.35 preparation Are relevant to Bangladesh’s 9 6.11 2.80 58 5.88 1.75 13 5.85 1.52 57 6.07 1.51 10 6.00 1.63 29 5.38 1.50 103 5.77 1.84 12 5.92 1.17 51 5.82 1.79 5 6.00 2.00 13 6.38 1.04 development priorities Provide feasible recommendations 9 5.11 2.62 56 6.02 1.69 12 6.00 1.48 55 6.40 1.47 9 6.44 1.51 29 5.48 1.38 103 6.07 2.10 11 5.91 1.30 51 5.63 1.79 5 6.20 2.05 13 6.31 0.86 Are accessible (well written and 9 6.44 2.40 58 6.50 1.50 13 6.15 1.99 57 6.26 1.78 10 6.30 2.21 29 6.10 1.50 101 6.16 2.05 12 6.42 1.24 50 6.10 1.88 4 4.50 1.29 12 6.08 1.62 easy to understand) Are source of relevant information 9 6.56 2.79 56 6.50 1.79 11 6.91 1.64 55 6.76 1.69 10 6.60 2.37 28 6.61 1.55 98 6.58 1.84 11 6.45 1.13 49 6.47 1.66 5 5.80 1.92 12 7.08 0.79 on global good practices. Are useful in terms of the work you 9 6.33 2.65 58 6.48 1.77 13 7.00 2.08 57 5.81 2.16 10 5.00 2.36 29 6.31 1.82 104 6.63 2.15 12 6.33 1.67 50 5.98 1.82 5 4.60 2.51 12 6.92 1.56 do Are adequately disseminated 9 6.33 3.04 56 5.93 1.89 12 6.58 2.28 54 5.57 1.83 9 5.56 2.46 27 5.19 1.88 102 5.71 2.10 12 5.83 1.64 50 5.48 1.79 5 4.60 1.67 12 5.92 1.31 Are appropriately translated 9 6.33 2.83 52 6.13 1.86 11 7.09 1.97 48 6.13 2.11 8 6.38 2.45 28 5.64 1.83 98 6.29 2.12 9 7.11 1.45 44 5.55 1.93 5 5.60 2.51 7 6.29 1.50 Are adaptable to Bangladesh’s specific development challenges 9 6.33 2.29 58 6.05 1.65 13 6.23 1.64 56 6.09 1.43 9 5.44 2.24 29 5.21 1.66 104 5.64 1.87 12 6.17 1.34 50 5.58 1.86 5 4.80 2.17 13 6.15 1.14 and country circumstances Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank's knowledge work and 9 5.89 2.47 58 6.48 1.65 13 6.08 1.80 55 6.29 1.34 10 5.80 1.69 29 5.86 1.46 104 5.92 1.71 12 6.00 1.48 51 5.78 1.64 5 5.40 1.52 14 6.14 1.61 activities make to development results in your country? Overall, how would you rate the technical quality of the World 9 7.22 1.64 57 7.04 1.39 13 6.92 1.71 54 6.96 1.54 10 6.50 1.96 28 6.29 1.68 102 6.59 1.63 12 6.67 0.99 50 6.60 1.63 5 6.00 1.87 14 6.71 1.49 Bank's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 69 The World Bank Bangladesh Country Survey 2013 F. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses funds 9 5.11 3.06 57 5.54 1.93 13 6.00 2.16 53 5.23 1.96 10 5.00 2.26 24 5.04 1.92 99 4.28 1.94 13 5.62 2.43 42 4.93 2.08 5 4.20 2.59 12 5.58 2.07 promptly* The World Bank effectively monitors and evaluates the 8 6.13 2.48 58 6.57 1.83 13 6.38 1.76 56 6.46 1.61 10 6.40 2.32 27 6.26 1.72 105 6.52 1.82 13 6.77 1.48 50 6.20 1.60 5 5.00 3.08 12 7.08 0.79 projects and programs it supports The World Bank’s approvals and reviews are done in a timely 9 5.78 3.07 58 5.74 1.91 13 5.85 2.15 55 5.89 1.66 10 5.70 2.79 27 5.30 1.92 102 5.84 2.02 12 5.17 2.29 45 5.78 1.78 5 5.80 2.78 12 5.92 1.88 fashion The World Bank’s "Safeguard Policy" requirements are 9 5.56 2.96 53 6.08 1.82 11 7.18 1.94 45 6.47 1.73 9 5.89 2.37 23 5.74 1.25 96 5.82 2.15 10 6.10 1.20 41 6.10 1.66 3 6.00 2.65 9 6.00 1.41 reasonable The World Bank conditions on its 8 5.63 2.39 58 6.10 2.13 13 5.77 1.64 52 5.85 1.80 10 5.70 2.45 28 5.00 1.79 103 4.81 2.10 13 6.08 2.22 48 5.54 2.20 4 5.00 2.16 11 5.45 2.21 lending are reasonable* Working with the World Bank increases Bangladesh’s 9 6.89 2.52 58 6.86 1.80 13 6.69 2.10 55 6.87 1.54 10 7.10 2.23 28 6.14 1.53 104 6.54 1.96 12 7.33 1.50 51 6.12 1.83 5 5.20 3.35 12 6.92 1.31 institutional capacity The World Bank ensures consistency and continuity through 8 5.88 2.17 52 6.17 1.71 11 5.55 1.81 42 6.00 1.70 8 7.00 1.31 20 6.05 1.32 89 5.89 1.90 9 6.67 1.80 36 5.58 1.34 4 4.00 2.45 10 6.40 1.43 staff changes The World Bank’s teams and visits 8 6.75 1.98 56 6.46 1.67 13 6.77 1.59 48 6.38 1.68 10 6.60 2.55 24 6.21 1.67 88 6.44 1.88 11 6.82 1.60 39 6.28 1.92 5 5.80 2.86 10 6.90 1.60 are well coordinated Where country systems are adequate, the World Bank makes 9 6.11 2.15 56 5.61 1.89 12 6.50 2.39 44 6.11 1.59 8 6.75 2.66 24 5.92 1.21 96 5.65 1.95 10 6.20 1.40 36 5.64 1.57 5 4.60 2.70 11 5.82 1.83 appropriate use of them The World Bank provides effective 8 7.13 1.96 58 6.38 1.95 13 6.54 1.94 53 6.32 1.67 10 6.50 2.32 28 5.54 1.77 103 6.00 1.84 13 6.85 1.57 48 5.96 1.70 5 5.40 3.36 12 6.58 0.90 implementation support *Significantly different between stakeholder groups G. The Future Role of the World Bank in Bangladesh Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD 9 6.78 2.54 58 8.19 1.56 13 7.85 1.28 57 8.32 1.50 10 7.50 1.90 31 7.16 1.64 105 7.91 1.96 13 7.54 1.90 51 6.96 2.09 5 7.60 2.70 14 8.57 1.22 play in Bangladesh’s development in the near future?* (1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups 70 The World Bank Bangladesh Country Survey 2013 G. The Future Role of the World Bank in Bangladesh (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Bangladesh? (Choose no more than TWO) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Improve the quality of its experts as related 33.3% 20.7% 46.2% 36.8% 20.0% 35.5% 27.6% 53.8% 41.2% 40.0% 42.9% to Bangladesh’s specific challenges Reduce the complexity of obtaining World 55.6% 91.4% 46.2% 56.1% 50.0% 67.7% 65.7% 61.5% 54.9% 40.0% 71.4% Bank financing* Focus primarily on advocacy issues 11.1% 1.7% 0.0% 5.3% 10.0% 6.5% 3.8% 0.0% 11.8% 20.0% 0.0% Reach out more to groups outside of 22.2% 12.1% 38.5% 47.4% 70.0% 38.7% 35.2% 7.7% 37.3% 60.0% 14.3% government* Ensure greater selectivity in its work 22.2% 12.1% 15.4% 8.8% 0.0% 6.5% 9.5% 15.4% 7.8% 20.0% 14.3% Provide more adequate data/ knowledge/ 0.0% 8.6% 23.1% 5.3% 10.0% 16.1% 12.4% 23.1% 11.8% 0.0% 0.0% statistics/ figures on Bangladesh’s economy Offer more innovative financial products 11.1% 8.6% 7.7% 17.5% 20.0% 19.4% 6.7% 7.7% 3.9% 0.0% 7.1% Offer more innovative knowledge services 11.1% 8.6% 7.7% 7.0% 20.0% 6.5% 8.6% 0.0% 11.8% 0.0% 0.0% Work faster* 22.2% 34.5% 15.4% 15.8% 0.0% 3.2% 27.6% 30.8% 13.7% 20.0% 42.9% Other 11.1% 1.7% 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 2.0% 0.0% 7.1% *Significantly different between stakeholder groups Please identify the two areas related to corruption in Bangladesh where greater attention from the World Bank Group would be most valuable? (Choose no more than TWO) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Collusive practices in procurement 77.8% 72.4% 76.9% 64.3% 50.0% 50.0% 67.6% 76.9% 47.1% 80.0% 64.3% Bribes of official* 33.3% 19.0% 23.1% 55.4% 50.0% 50.0% 40.0% 46.2% 43.1% 40.0% 21.4% Stolen goods 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 3.9% 0.0% 0.0% Failure to provide services 33.3% 37.9% 23.1% 32.1% 60.0% 50.0% 35.2% 15.4% 39.2% 40.0% 28.6% Poor quality of construction 44.4% 58.6% 61.5% 41.1% 20.0% 43.3% 41.9% 38.5% 47.1% 40.0% 64.3% Illegal possession of land 11.1% 3.4% 0.0% 7.1% 10.0% 6.7% 13.3% 0.0% 11.8% 0.0% 7.1% Other 0.0% 0.0% 7.7% 0.0% 10.0% 0.0% 1.0% 7.7% 3.9% 0.0% 0.0% Don't know 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups Would you like to see more, less, or just about the same level of World Bank Group involvement in areas related to corruption? Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other More 66.7% 58.6% 61.5% 82.5% 50.0% 61.3% 76.2% 46.2% 48.0% 80.0% 71.4% Less 11.1% 5.2% - 1.8% 10.0% - 3.8% - 16.0% - 7.1% Just about the same 11.1% 19.0% 30.8% 12.3% 40.0% 22.6% 17.1% 38.5% 30.0% 20.0% 21.4% None at all - 13.8% 7.7% 3.5% - 3.2% 2.9% 7.7% 4.0% - - Don't know 11.1% 3.4% - - - 12.9% - 7.7% 2.0% - - *Significantly different between stakeholder groups 71 The World Bank Bangladesh Country Survey 2013 H. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bangladesh? (Choose no more than TWO) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Local newspapers 88.9% 89.7% 92.3% 86.0% 90.0% 86.7% 88.3% 100.0% 72.5% 80.0% 92.9% International newspapers 0.0% 5.2% 7.7% 3.5% 0.0% 0.0% 4.9% 0.0% 9.8% 0.0% 7.1% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 1.9% 0.0% 2.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 1.8% 0.0% 3.3% 1.0% 7.7% 2.0% 0.0% 0.0% Local television* 88.9% 51.7% 30.8% 50.9% 0.0% 33.3% 31.1% 23.1% 23.5% 80.0% 57.1% International television* 0.0% 5.2% 15.4% 7.0% 10.0% 3.3% 0.0% 7.7% 15.7% 0.0% 0.0% Periodicals 0.0% 10.3% 0.0% 7.0% 20.0% 6.7% 3.9% 0.0% 17.6% 0.0% 7.1% Internet* 11.1% 29.3% 38.5% 35.1% 80.0% 40.0% 48.5% 53.8% 49.0% 40.0% 28.6% Social media (Facebook, Twitter, YouTube) 0.0% 0.0% 7.7% 5.3% 0.0% 6.7% 12.6% 0.0% 2.0% 0.0% 7.1% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 1.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 1.9% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% 0.0% Other 11.1% 3.4% 0.0% 0.0% 0.0% 3.3% 1.9% 7.7% 3.9% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank? (Choose no more than TWO) Office of Employee Consultant on Private Sector/ Independent Percentage of Respondents President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary (Responses Combined) Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other World Bank website* 66.7% 93.1% 84.6% 61.4% 50.0% 64.5% 76.0% 84.6% 64.7% 80.0% 64.3% Direct contact with World Bank (i.e., face to 22.2% 15.5% 15.4% 24.6% 0.0% 16.1% 26.9% 0.0% 17.6% 0.0% 7.1% face meetings/discussions) e-Newsletters 11.1% 10.3% 7.7% 28.1% 40.0% 22.6% 19.2% 23.1% 9.8% 20.0% 21.4% Instant messaging* 0.0% 0.0% 15.4% 3.5% 10.0% 3.2% 14.4% 0.0% 3.9% 0.0% 0.0% World Bank 22.2% 22.4% 38.5% 24.6% 30.0% 29.0% 18.3% 30.8% 41.2% 0.0% 35.7% seminars/workshops/conferences World Bank Public Information Center 11.1% 3.4% 0.0% 10.5% 30.0% 12.9% 10.6% 15.4% 5.9% 20.0% 0.0% World Bank publications and other written 66.7% 34.5% 38.5% 35.1% 30.0% 32.3% 14.4% 46.2% 41.2% 40.0% 42.9% materials* Mobile phones 0.0% 8.6% 0.0% 1.8% 0.0% 6.5% 7.7% 0.0% 5.9% 20.0% 7.1% Social media (Facebook, Twitter, YouTube) 0.0% 12.1% 0.0% 7.0% 0.0% 12.9% 10.6% 0.0% 3.9% 20.0% 14.3% Blogs* 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.0% 0.0% 2.0% 0.0% 7.1% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Yes 22.2% 34.5% 46.2% 26.8% 30.0% 41.9% 49.5% 38.5% 42.0% 40.0% 7.7% No 77.8% 65.5% 53.8% 73.2% 70.0% 58.1% 50.5% 61.5% 58.0% 60.0% 92.3% 72 The World Bank Bangladesh Country Survey 2013 H. Communication and Information Sharing (continued) Have you requested information from the World Bank on its activities in the past year?* Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Yes 44.4% 12.5% 25.0% 7.4% 33.3% 20.0% 30.4% 16.7% 4.2% - 7.7% No 55.6% 87.5% 75.0% 92.6% 66.7% 80.0% 69.6% 83.3% 95.8% 100.0% 92.3% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Yes 75.0% 85.7% 100.0% 75.0% 50.0% 100.0% 74.2% 100.0% 50.0% - 100.0% No 25.0% 14.3% - 25.0% 50.0% - 25.8% - 50.0% - - Do you have access to the Internet? Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 96.8% 100.0% 100.0% 100.0% 100.0% 100.0% No - - - - - 3.2% - - - - - Do you use/have used the World Bank website?* Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Yes 77.8% 98.3% 100.0% 80.7% 90.0% 93.5% 99.0% 92.3% 88.0% 80.0% 85.7% No 22.2% 1.7% - 19.3% 10.0% 6.5% 1.0% 7.7% 12.0% 20.0% 14.3% *Significantly different between stakeholder groups Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank has been open and transparent when communicating 7 6.00 3.32 52 5.40 2.00 12 6.75 1.87 57 6.18 2.44 10 7.10 2.64 31 5.26 2.66 105 6.02 2.70 12 3.83 1.95 50 5.80 2.33 5 5.80 2.95 12 5.50 2.20 about the Padma Bridge corruption case? (1-To no degree at all, 10-To a very significant degree) Which do you primarily use? Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other The World Bank’s country website 50.0% 52.6% 38.5% 67.3% 66.7% 58.6% 69.9% 58.3% 55.6% 50.0% 83.3% The World Bank’s main website 50.0% 47.4% 61.5% 32.7% 33.3% 41.4% 30.1% 41.7% 44.4% 50.0% 16.7% 73 The World Bank Bangladesh Country Survey 2013 H. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank website? Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other High speed 87.5% 98.2% 100.0% 95.7% 88.9% 96.6% 96.0% 91.7% 90.9% 75.0% 100.0% Dial-up 12.5% 1.8% - 4.3% 11.1% 3.4% 4.0% 8.3% 9.1% 25.0% - How often do you go to the World Bank Bangladesh Facebook page?* Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Weekly 11.1% 10.3% 15.4% 1.8% 10.0% 3.2% 13.7% - 6.1% - - Monthly - 8.6% 23.1% 1.8% - 12.9% 11.8% - 4.1% 20.0% 7.7% A few times a year 44.4% 15.5% 38.5% 8.8% 10.0% 25.8% 11.8% 7.7% 14.3% - - Rarely 22.2% 29.3% 15.4% 28.1% 10.0% 19.4% 23.5% 23.1% 20.4% - 30.8% Never 22.2% 36.2% 7.7% 59.6% 70.0% 38.7% 39.2% 69.2% 55.1% 80.0% 61.5% *Significantly different between stakeholder groups Do you use/have you used the World Bank’s Public Information Centers (PICs) in Bangladesh?* Office of Employee Consultant on Private Sector/ Independent President/Prime of a Bank-supported Financial Sector/ Private Government Judiciary Percentage of Respondents Minister/Minister Ministry Project/ PMU Private Bank Foundation NGO Media Institution Academia Branch Other Yes 11.1% 10.3% 23.1% 10.5% 40.0% 22.6% 37.5% 7.7% 20.0% - 14.3% No 88.9% 86.2% 53.8% 66.7% 60.0% 64.5% 58.7% 84.6% 66.0% 100.0% 85.7% I don’t know what PIC is - 3.4% 23.1% 22.8% - 12.9% 3.8% 7.7% 14.0% - - *Significantly different between stakeholder groups When thinking about the way the World Bank communicates in the public media (broadcast, cable, electronic, radio, newspaper, magazines, etc.), to what extent do you believe this communication is... (1-To no degree at all, 10-To a very significant degree) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Relevant 9 5.22 1.79 57 6.21 1.91 13 6.46 1.33 53 6.04 1.89 10 7.70 1.42 29 5.83 1.67 104 6.41 2.07 12 5.92 1.00 46 6.13 1.83 5 6.20 1.64 12 6.25 1.91 Informative* 8 6.88 2.85 57 6.44 1.86 13 6.38 1.04 54 5.91 1.61 10 7.60 1.27 29 6.66 1.68 104 6.85 1.87 12 6.00 1.91 47 6.17 1.67 5 5.40 1.95 12 6.42 1.78 Objective and balanced 9 7.33 2.69 54 6.11 1.80 13 6.08 1.32 52 5.65 1.56 10 6.70 1.83 28 5.89 1.69 101 6.19 1.96 12 5.67 1.44 46 5.78 1.79 5 5.80 1.64 12 6.17 1.70 Appropriate level of frequency 9 6.78 2.77 51 5.76 1.76 13 5.77 1.48 49 4.86 1.62 9 5.78 1.99 26 5.77 1.39 97 5.54 2.04 11 5.64 1.43 42 5.62 1.81 4 6.00 1.41 11 4.73 1.74 Clear about the Bank's position 9 6.89 2.71 57 6.07 1.66 13 6.77 1.74 54 5.61 1.64 10 7.30 1.83 28 6.39 1.83 103 6.19 2.19 12 6.33 1.44 46 5.89 2.10 3 7.33 1.53 12 5.33 2.23 and views *Significantly different between stakeholder groups 74 The World Bank Bangladesh Country Survey 2013 H. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank data more often than I did a few years 8 5.88 2.80 56 6.38 2.18 13 7.23 1.01 56 5.05 2.51 10 5.40 3.10 28 5.93 1.82 104 6.84 2.15 12 5.17 2.86 49 5.53 2.43 5 4.40 2.61 13 5.54 1.76 ago* The World Bank’s PIC is a valuable source of information related to 1 10.00 . 6 6.33 2.34 3 7.33 1.16 6 6.67 1.03 4 6.50 4.12 8 7.25 1.39 39 6.82 2.00 1 7.00 . 10 6.30 1.89 2 3.50 2.12 development in Bangladesh I find the information on the World 8 7.25 2.19 54 6.76 2.14 13 6.92 1.85 49 6.29 1.81 9 6.56 1.94 27 6.59 1.37 102 7.27 1.99 10 7.40 2.22 42 6.52 2.22 4 5.75 1.50 11 6.36 1.96 Bank’s websites useful. When I need information from the 7 7.71 2.63 51 6.49 2.33 12 6.83 2.17 51 5.22 2.43 10 7.00 2.58 27 5.78 2.50 103 7.13 2.24 12 6.75 1.66 45 5.67 2.56 5 5.00 2.74 14 7.21 1.76 World Bank I know how to find it* The World Bank is responsive to my information requests and 6 7.67 1.37 37 6.78 2.25 9 7.33 1.94 30 5.63 1.96 9 6.56 3.05 19 6.42 2.12 92 6.54 2.27 7 7.29 1.50 36 5.89 2.08 3 5.00 3.61 9 7.22 2.17 inquiries *Significantly different between stakeholder groups 75 The World Bank Bangladesh Country Survey 2013 Appendix C: Responses to All Questions across Country Surveys 1 FY 2004 N=417  FY 2010 N=334  FY 2013 N=366 B. Overall Attitudes toward the World Bank FY 2004 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 413 6.45 1.94 312 7.20 2.08 366 7.04 1.75 Bank in Bangladesh?^ (1-Not familiar at all, 10-Extremely familiar) ^Significantly different between FY13 and FY04 surveys FY 2004 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 399 5.24 1.89 328 5.89 2.10 365 6.11 1.71 Bank’s effectiveness in Bangladesh.^ (1-Not effective at all, 10-Very effective) ^Significantly different between FY13 and FY04 surveys To what extent do you agree with the following statements about the World Bank’s work in Bangladesh? FY 2004 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant 413 4.89 2.52 317 5.85 2.33 362 5.92 1.91 role in development in Bangladesh^ The World Bank’s work is aligned with what I consider the development priorities for 409 4.51 2.33 305 5.50 2.20 363 5.61 1.88 Bangladesh^ (1-Strongly disagree, 10-Strongly agree) ^Significantly different between FY13 and FY04 surveys 1 Only those questions with similar response options/scales could be included in these comparisons. 76 The World Bank Bangladesh Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective) FY 2004 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Agricultural development^* 389 4.44 2.40 258 5.22 2.17 342 5.60 1.78 Urban development^* 377 4.21 2.05 253 4.96 2.15 345 5.75 1.82 Environmental sustainability^* 385 4.82 2.01 249 5.37 2.25 342 5.90 1.89 Financial markets* 266 5.86 2.10 317 5.44 1.78 Basic infrastructure 400 5.90 2.30 269 6.23 2.09 346 6.01 1.79 Education^* 392 5.95 2.15 269 5.72 2.26 352 6.24 1.78 Poverty reduction^* 407 5.01 2.53 293 5.49 2.23 356 6.26 1.79 Gender equity* 399 6.14 2.28 266 5.64 2.21 339 6.21 1.84 Economic growth^ 404 4.98 2.37 266 5.65 2.15 345 5.73 1.79 Anti-corruption* 261 4.80 2.43 341 5.74 2.14 Domestic private sector development^* 384 5.80 1.98 272 5.67 2.12 337 5.31 1.76 Health and nutrition^* 391 4.75 2.23 269 5.78 2.25 349 6.15 1.63 Social protection* 253 5.11 2.18 334 5.78 1.81 Climate change and natural disaster 256 4.87 2.28 345 5.81 1.84 preparedness* Regulatory framework^* 371 4.66 2.16 267 5.32 2.21 332 5.77 1.92 ^Significantly different between FY13 and FY04 surveys *Significantly different between FY13 and FY10 surveys D. The World Bank’s Knowledge Work and Activities In Bangladesh, to what extent do you believe that the World Bank’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2004 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD Are useful in terms of the work you do^* 401 7.22 2.15 302 7.14 2.09 359 6.29 2.04 Are adaptable to Bangladesh’s specific development challenges and country 299 6.47 2.22 358 5.79 1.74 circumstances* ^Significantly different between FY13 and FY04 surveys *Significantly different between FY13 and FY10 surveys 77 The World Bank Bangladesh Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2004 FY 2010 FY 2013 N Mean SD N Mean SD N Mean SD The World Bank effectively monitors and 387 6.50 2.18 178 6.88 2.28 357 6.45 1.76 evaluates the projects and programs it supports* The World Bank's conditions on its lending are 168 6.57 2.55 348 5.45 2.10 reasonable* Working with the World Bank increases 397 5.33 2.20 174 6.30 2.35 357 6.60 1.85 Bangladesh's institutional capacity^ ^Significantly different between FY13 and FY04 surveys *Significantly different between FY13 and FY10 surveys G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents FY 2004 FY 2010 FY 2013 Yes - 99.4% 99.7% No - 0.6% 0.3% Do you use/have used the World Bank website?^* Percentage of Respondents FY 2004 FY 2010 FY 2013 Yes 54.5% 77.6% 92.3% No 45.5% 22.4% 7.7% ^Significantly different between FY13 and FY05 surveys *Significantly different between FY13 and FY09 surveys Which do you primarily use? Percentage of Respondents FY 2004 FY 2010 FY 2013 The World Bank’s country website 50.2% 59.9% 61.9% The World Bank’s main website 49.8% 40.1% 38.1% 78 The World Bank Bangladesh Country Survey 2013 Appendix D: Responses to Sector Effectiveness Questions by Specialization D. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective) Public sector Health / Natural governance / Agriculture/ communicable Law and resource Private sector public rural Climate Financial Gender equity /non- Information justice / management / development / financial development / change/ markets / / equality of communicable and comm. Job creation/ regulatory environmental foreign direct mgmt. / anti- Social Urban Water and food security disaster mgmt. Education Energy banking opportunity diseases technology employment framework sustainability investment corruption protection Transport development sanitation Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Food security* 19 6.37 4 3.25 30 5.13 11 5.64 31 5.77 12 5.25 8 5.75 21 5.05 6 5.33 10 5.20 10 6.70 29 6.17 27 5.59 7 6.43 5 6.40 8 3.75 7 5.86 74 5.78 Information and 23 6.22 6 4.17 33 5.39 11 6.45 29 6.31 10 5.80 7 5.86 23 5.78 5 6.40 12 5.00 11 5.91 29 6.03 29 5.72 8 5.88 4 7.00 9 5.56 8 6.13 76 6.16 communications technology Transport 23 5.96 6 5.17 33 5.67 11 6.36 33 6.33 12 5.83 8 6.88 23 5.96 6 6.83 12 5.42 11 6.45 31 6.10 32 6.56 8 5.88 5 6.60 9 6.11 8 5.63 82 6.29 Agricultural development 23 5.61 5 4.20 32 5.25 11 5.64 31 5.58 11 5.45 7 5.86 21 5.48 5 5.60 12 4.83 11 6.27 30 6.27 29 5.59 8 5.88 5 6.20 9 5.11 7 5.43 81 5.63 Law and justice 18 5.06 5 3.60 30 5.07 11 5.09 29 4.52 11 5.00 7 5.57 22 4.50 4 4.50 12 4.75 8 5.63 26 4.81 29 5.14 8 5.75 5 5.20 8 4.75 7 4.14 72 5.11 Urban development 22 6.27 6 5.50 32 5.19 11 6.09 31 5.65 10 6.20 7 6.29 23 5.39 4 6.00 12 4.67 11 6.36 31 5.58 31 6.10 8 5.50 5 5.60 9 6.00 9 6.44 79 5.71 Environmental sustainability 24 6.21 6 4.67 31 5.39 11 6.73 30 5.93 11 5.55 7 5.86 23 4.91 5 5.60 12 4.67 11 6.36 28 6.25 30 5.90 8 5.50 5 7.00 9 6.11 9 6.89 77 6.14 Financial markets 16 5.12 5 4.40 31 5.29 11 5.91 32 5.50 11 5.55 7 6.00 21 4.43 5 4.40 11 5.55 8 5.75 30 5.70 27 5.81 8 6.25 4 5.50 8 5.25 7 6.14 72 5.44 Basic infrastructure 20 6.40 6 5.33 33 5.55 11 6.09 32 6.09 11 6.18 8 5.88 22 5.73 5 5.40 12 5.08 11 5.91 31 5.94 32 6.50 8 6.38 4 6.25 8 6.13 9 5.78 78 6.05 Education 23 6.00 6 5.17 33 6.09 11 5.45 32 6.75 12 6.25 8 6.50 22 5.95 5 5.80 12 4.58 10 6.20 30 6.17 31 6.55 8 6.75 5 7.40 8 6.25 9 5.33 82 6.51 Poverty reduction 24 6.71 5 4.00 31 5.94 11 6.18 33 6.79 12 5.92 8 6.63 24 5.92 5 5.80 12 5.42 11 5.91 32 6.16 32 6.31 8 6.00 5 6.80 9 6.11 9 5.67 80 6.56 Gender equity 23 6.96 5 4.80 33 5.85 11 5.91 29 6.34 12 5.58 7 6.00 22 5.45 5 6.20 12 5.25 9 6.33 31 6.32 31 6.32 8 6.00 5 6.60 9 5.78 9 6.89 74 6.58 Job creation/ employment 22 5.68 5 4.80 32 4.47 11 5.27 30 5.20 11 5.36 7 5.71 24 4.75 5 5.40 12 4.67 7 5.43 30 5.50 31 5.06 7 4.86 5 6.00 9 5.44 9 5.33 74 5.39 Foreign direct investment 19 5.26 6 3.50 31 4.97 11 4.73 30 4.97 11 5.45 7 5.29 23 4.96 5 5.20 10 4.20 7 5.00 31 5.35 27 4.81 7 4.86 5 5.20 7 5.71 9 5.78 77 5.23 Trade and exports 20 5.50 5 4.20 32 5.03 11 4.91 31 5.16 11 5.36 7 5.14 22 4.73 4 4.50 9 4.11 9 5.00 28 4.93 26 4.88 5 4.80 4 5.50 6 4.67 8 5.25 74 5.19 Economic growth 20 6.00 5 4.40 31 5.48 11 5.64 32 5.81 12 5.92 7 6.00 24 5.46 5 6.20 12 4.83 9 6.00 31 5.55 30 6.10 8 5.25 5 6.60 9 6.22 9 5.33 80 5.83 Anti-corruption 21 5.62 6 6.17 30 5.07 11 5.18 33 6.36 11 5.82 7 5.57 22 5.82 5 6.40 12 5.00 9 6.78 29 5.72 31 5.77 8 5.88 4 6.00 8 6.13 9 5.11 80 5.70 Domestic private sector 21 5.05 6 5.00 31 4.90 11 4.55 32 5.56 11 5.64 7 5.29 23 5.35 5 5.40 12 4.67 9 6.00 30 5.57 30 5.20 7 5.29 5 6.80 7 4.57 9 5.22 76 5.46 development Public sector governance/ 22 5.64 6 4.50 33 4.94 11 5.55 33 5.97 12 5.75 7 6.00 24 5.75 5 6.00 12 5.00 11 5.27 31 5.77 32 6.22 8 5.88 4 6.50 9 5.44 9 5.56 82 5.98 reform Equality of opportunity 21 5.05 5 4.20 31 4.61 11 4.73 29 5.14 12 4.92 7 5.29 24 4.75 5 4.60 12 4.75 10 5.80 30 5.43 28 5.39 8 4.75 4 5.50 8 5.00 9 5.44 72 5.35 Health and nutrition 23 5.78 6 5.83 31 5.81 11 6.27 31 6.42 12 6.17 8 7.00 22 5.50 5 6.00 11 5.73 11 6.73 30 6.03 31 6.45 8 6.25 5 7.40 8 5.12 9 6.44 82 6.30 Rural development 24 6.08 6 5.17 32 5.38 11 6.36 33 6.03 12 6.17 8 6.38 22 5.32 5 6.20 11 5.73 10 6.60 31 6.00 30 6.40 7 6.29 5 7.40 9 5.56 9 6.67 78 6.08 Regional integration 19 4.74 5 5.80 31 5.23 11 4.82 28 5.00 12 4.75 7 5.29 22 5.09 4 5.25 11 5.00 10 5.00 28 5.57 28 5.29 7 5.43 4 6.00 7 4.43 8 5.87 72 5.58 Energy/ power 21 5.57 6 4.00 33 4.97 11 5.64 31 5.52 11 5.64 7 5.29 22 4.41 4 6.00 11 5.18 10 5.60 30 5.60 31 5.42 8 5.37 4 5.00 7 4.29 9 6.56 74 5.64 Social protection 22 6.59 5 5.00 33 5.27 11 5.55 30 5.83 11 5.91 8 5.13 20 5.10 5 6.00 11 5.73 10 5.80 29 5.55 30 6.13 8 6.75 4 6.75 9 5.22 9 5.67 74 5.89 Climate change and natural 23 6.30 6 4.83 31 4.97 11 6.09 31 5.65 11 6.18 7 5.71 24 4.63 5 5.80 12 5.50 11 6.55 31 5.90 30 5.83 7 5.14 5 7.80 8 5.75 9 6.11 78 6.18 disaster preparedness* Water and sanitation 23 6.61 6 5.50 31 5.61 11 6.27 32 6.38 11 6.09 8 6.63 23 5.52 4 5.25 11 5.91 11 5.82 30 6.40 32 6.53 8 6.38 5 6.60 9 6.00 9 6.44 81 6.23 Regulatory framework 20 5.65 6 4.50 32 5.38 11 5.45 32 5.87 11 6.00 7 5.43 23 5.91 5 6.00 11 5.82 9 6.00 29 5.66 30 6.47 7 5.57 5 5.60 6 4.33 8 4.88 75 5.95 Agricultural development 37 5.95 36 5.25 36 5.25 11 5.18 3 7.00 15 5.40 17 4.82 12 5.50 7 6.86 27 5.07 19 5.74 6 5.00 40 6.02 10 6.00 7 4.71 11 5.73 8 5.00 37 5.46 Natural resource 31 5.97 33 4.67 33 4.67 12 4.92 3 4.33 15 5.73 16 5.44 14 4.86 8 4.63 26 5.38 21 5.95 5 4.40 37 5.54 11 4.45 7 3.29 7 5.71 8 6.75 33 5.06 management *Significantly different between specializations 79 The World Bank Bangladesh Country Survey 2013 Appendix E: Indicator Questions as a Function of Exposure to the Bank H3. Currently, do you professionally collaborate/ H4. Which of the following describes most of your exposure to the World Bank in Bangladesh? (Choose no more than TWO) work with the World Bank? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the 5.77 6.52 6.30 5.82 6.20 6.01 6.00 6.48 5.94 6.42 6.22 5.95 World Bank’s effectiveness in Bangladesh. To what extent do you believe the World Bank’s staff is well prepared to help Bangladesh solve 5.53 6.10 6.05 5.38 5.85 5.72 5.70 6.05 5.51 6.25 5.89 5.63 its most complicated development challenges? The World Bank’s financial instruments meet the 5.17 5.72 5.76 4.94 5.48 5.38 5.31 5.84 5.26 5.73 5.48 5.36 needs of Bangladesh The World Bank meets Bangladesh’s needs for 5.54 6.09 6.00 5.46 5.80 5.77 5.80 5.73 5.65 6.02 5.67 5.96 knowledge services Overall the World Bank currently plays a 5.47 6.48 6.24 5.45 6.05 5.80 5.81 6.33 5.68 6.37 5.94 5.91 relevant role in development in Bangladesh The World Bank’s work is aligned with what I consider the development priorities for 5.29 6.02 5.92 5.15 5.65 5.59 5.57 5.78 5.37 6.05 5.66 5.56 Bangladesh Responsiveness 5.29 6.20 5.98 5.28 5.75 5.65 5.65 5.88 5.47 6.10 5.60 5.85 Openness (sharing data and other information) 5.57 6.33 6.17 5.54 5.97 5.87 5.84 6.18 5.67 6.36 5.92 5.93 Collaboration with groups outside of the 5.76 6.35 6.11 5.78 5.99 5.98 5.97 6.02 5.80 6.31 6.09 5.83 Government Collaboration with the Government 6.72 7.17 7.18 6.55 6.98 6.87 6.82 7.29 6.82 7.12 6.84 7.07 Collaboration with other donors 6.80 7.11 7.14 6.64 6.87 7.02 6.84 7.29 6.88 7.06 6.97 6.91 To what extent does the World Bank’s work help 5.67 6.32 6.23 5.57 6.15 5.75 5.87 6.29 5.77 6.30 5.94 6.01 to achieve development results in Bangladesh? Are adaptable to Bangladesh’s specific development challenges and country 5.47 6.24 6.10 5.33 5.78 5.82 5.77 5.87 5.56 6.20 5.77 5.84 circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge work and 5.79 6.42 6.33 5.63 6.03 6.08 6.01 6.20 5.87 6.36 6.08 6.01 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank's knowledge work and 6.44 7.10 7.01 6.27 6.71 6.74 6.70 6.79 6.48 7.12 6.75 6.68 activities? Where country systems are adequate, the World 5.59 6.03 6.08 5.39 5.71 5.94 5.69 6.24 5.65 6.07 5.97 5.60 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 80 The World Bank Bangladesh Country Survey 2013 Appendix F: Indicator Questions as a Function of Stakeholder Group Office of the Consultant on Bank- Private Sector/ Independent President/Prime Employee of a supported Financial Sector/ Government Minister/Minister Ministry Project/PMU Private Bank Private Foundation NGO Media Institution Academia Judiciary Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 8 5.75 2.44 58 6.47 1.59 13 6.31 1.65 57 6.14 1.75 10 6.40 1.58 31 5.87 1.59 105 6.00 1.85 13 6.38 1.04 51 5.94 1.67 5 4.80 1.79 14 6.57 1.51 effectiveness in Bangladesh. To what extent do you believe the World Bank’s staff is well prepared to help Bangladesh solve its most 7 6.14 1.68 55 6.18 1.75 13 6.31 0.95 52 6.15 1.79 10 6.40 2.41 28 5.29 1.74 103 5.38 2.04 13 5.69 1.44 50 5.76 1.69 4 4.75 2.75 14 6.29 1.68 complicated development challenges? The World Bank’s financial instruments meet the needs of 9 5.11 2.67 58 5.71 1.89 12 6.00 1.48 57 5.63 1.74 9 5.67 2.00 28 5.46 1.67 104 5.35 1.97 13 5.46 1.66 51 5.02 1.85 5 4.20 2.28 13 5.38 1.45 Bangladesh The World Bank meets Bangladesh’s needs for knowledge 9 5.33 2.69 58 6.14 1.68 13 5.38 1.76 56 5.77 1.57 10 5.30 2.21 30 5.73 1.72 105 5.71 1.97 13 6.38 1.33 51 5.76 1.85 5 4.60 2.07 13 5.85 1.35 services Overall the World Bank currently plays a relevant role in 9 6.11 2.89 58 6.48 1.82 13 5.38 1.98 56 5.93 1.80 10 5.60 2.22 30 5.87 1.46 105 5.85 2.04 12 6.50 1.24 51 5.51 2.01 4 5.25 1.89 14 6.07 1.49 development in Bangladesh The World Bank’s work is aligned with what I consider the 9 6.00 2.69 58 6.00 1.79 13 5.69 1.60 56 5.84 1.81 10 6.00 1.63 30 5.30 1.78 105 5.37 1.93 13 6.23 1.24 51 5.29 1.91 4 4.00 2.58 14 6.00 1.96 development priorities for Bangladesh Responsiveness 9 4.78 2.86 58 5.91 1.68 12 6.67 1.92 56 5.61 1.85 10 5.30 2.41 30 5.03 2.04 104 5.82 1.87 12 6.17 1.59 49 5.61 1.81 4 4.25 2.22 12 6.00 1.41 Openness (sharing data and other 9 5.78 2.59 57 6.21 1.89 13 5.62 2.43 57 5.86 1.79 10 6.80 1.40 31 5.97 2.01 103 5.95 2.26 13 6.69 1.03 49 5.51 1.99 5 3.00 1.23 13 6.23 1.64 information) Collaboration with groups outside 9 6.33 1.12 51 6.39 1.46 11 6.45 1.81 53 5.85 1.69 8 6.75 1.75 30 4.50 1.76 103 6.36 1.88 13 6.69 1.11 49 5.76 1.61 4 3.00 0.82 14 5.43 1.99 of the Government* Collaboration with the Government 9 7.22 2.11 58 6.74 1.71 13 7.15 1.28 56 7.16 1.47 10 6.10 2.38 31 6.97 1.87 105 7.05 1.52 13 7.15 1.21 49 6.59 1.74 5 6.60 2.07 13 7.08 1.55 Collaboration with other donors 8 7.38 1.41 56 6.73 1.76 11 6.82 1.25 54 7.02 1.45 10 6.70 1.83 28 6.57 1.83 104 7.11 1.80 10 7.60 1.08 46 6.87 1.66 5 6.80 2.17 13 6.85 1.82 To what extent does the World Bank’s work help to achieve 9 5.67 2.60 57 6.37 1.76 13 6.31 1.11 56 6.23 1.49 9 5.89 1.62 30 5.70 1.56 105 5.84 1.63 13 5.85 1.57 51 5.51 1.83 5 5.60 2.88 13 6.38 0.96 development results in Bangladesh? Are adaptable to Bangladesh’s specific development challenges 9 6.33 2.29 58 6.05 1.65 13 6.23 1.64 56 6.09 1.43 9 5.44 2.24 29 5.21 1.66 104 5.64 1.87 12 6.17 1.34 50 5.58 1.86 5 4.80 2.17 13 6.15 1.14 and country circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge work and 9 5.89 2.47 58 6.48 1.65 13 6.08 1.80 55 6.29 1.34 10 5.80 1.69 29 5.86 1.46 104 5.92 1.71 12 6.00 1.48 51 5.78 1.64 5 5.40 1.52 14 6.14 1.61 activities make to development results in your country? Overall, how would you rate the technical quality of the World 9 7.22 1.64 57 7.04 1.39 13 6.92 1.71 54 6.96 1.54 10 6.50 1.96 28 6.29 1.68 102 6.59 1.63 12 6.67 0.99 50 6.60 1.63 5 6.00 1.87 14 6.71 1.49 Bank's knowledge work and activities? Where country systems are adequate, the World Bank makes 9 6.11 2.15 56 5.61 1.89 12 6.50 2.39 44 6.11 1.59 8 6.75 2.66 24 5.92 1.21 96 5.65 1.95 10 6.20 1.40 36 5.64 1.57 5 4.60 2.70 11 5.82 1.83 appropriate use of them *Significantly different between stakeholder groups 81 The World Bank Bangladesh Country Survey 2013 Appendix G: Bangladesh FY 2013 Questionnaire World Bank Country Survey FY13 – BANGLADESH As part of its continuous effort to improve its development effectiveness, the World Bank is interested in gauging the views of clients and partners who are either involved in development in Bangladesh or who are observers of the country’s social and economic development. The following survey is meant to give the World Bank’s team that works on Bangladesh, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of key stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Bangladesh. The World Bank commissioned an independent firm to oversee the logistics of this effort in Bangladesh. This ensures anonymity and confidentiality of respondents. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: BACKGROUND INFORMATION A1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 82 The World Bank Bangladesh Country Survey 2013 21 Other (please specify): ________________________________________ 83 The World Bank Bangladesh Country Survey 2013 SECTION A: BACKGROUND INFORMATION A2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture/ rural development / food security 10 Law and justice / regulatory framework Natural resource management / environmental 2 Climate change / disaster management 11 sustainability Private sector development / foreign direct 3 Education 12 investment Public sector governance / public financial 4 Energy 13 management / anti corruption 5 Financial markets / banking 14 Social protection 6 Gender / equality of opportunity 15 Transport Health / communicable/ non-communicable 7 16 Urban development diseases 8 Information and communications technology 17 Water and sanitation 9 Job creation/employment 18 Other (please specify): ____________________ A3. Currently, do you professionally collaborate/ work with the World Bank in your country? 1 Yes 2 No A4. Which of the following describes most of your exposure to the World Bank in Bangladesh? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/ data 3 Engage in World Bank related/ sponsored events/ activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. A5. Which best represents your geographic location? 1 Dhaka 2 Outside Dhaka 84 The World Bank Bangladesh Country Survey 2013 SECTION B: GENERAL ISSUES FACING BANGLADESH B1. In general would you say that Bangladesh is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure B2. Listed below are a number of development priorities in Bangladesh. Please identify which of the following you consider the most important development priorities in Bangladesh? (Choose no more than THREE) Social protection (e.g., safety nets, targeted social 1 15 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 16 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 17 Energy/ power expenditure, fiscal system reform) Climate change (e.g., mitigation, adaptation) and 4 Food security 18 natural disaster preparedness 5 Gender equity 19 Agricultural development 6 Domestic private sector development 20 Trade and exports 7 Foreign direct investment 21 Economic growth 8 Water and sanitation 22 Law and justice (e.g., judicial system) 9 Job creation/ employment 23 Regulatory framework 10 Rural development 24 Regional integration 11 Financial markets 25 Environmental sustainability 12 Urban development 26 Anti corruption 13 Basic infrastructure 27 Information and communications technology 14 Equality of opportunity (i.e., equity) 28 Health and nutrition 85 The World Bank Bangladesh Country Survey 2013 SECTION B: GENERAL ISSUES B3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bangladesh? (Choose no more than THREE) 1 Water and sanitation 15 Anti corruption 2 Equality of opportunity (i.e., equity) 16 Domestic private sector development 3 Job creation/ employment 17 Foreign direct investment Climate change (e.g., mitigation, adaptation) 4 18 Urban development and natural disaster preparedness 5 Regional integration 19 Energy/ power 6 Gender equity 20 Food security Social protection (e.g., safety nets, targeted social 7 Rural development 21 assistance) 8 Education 22 Health and nutrition 9 Regulatory framework 23 Agricultural development 10 Basic infrastructure 24 Economic growth 11 Environmental sustainability 25 Financial markets 12 Law and justice (e.g., judicial system) 26 Trade and exports 13 Transport (e.g., roads, bridges, transportation) Public sector governance/ reform (i.e., government 27 effectiveness, public financial management, public 14 Information and communications technology expenditure, fiscal system reform) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 86 The World Bank Bangladesh Country Survey 2013 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK C1. How familiar are you with the work of the World Bank in Bangladesh, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar C2. Overall, please rate your impression of the World Bank’s effectiveness in Bangladesh, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know C3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Bangladesh solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree C4. When thinking about how the World Bank can have the most impact on development results in Bangladesh, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Bangladesh? (Choose no more than THREE) 1 Basic infrastructure 15 Environmental sustainability Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 16 Gender equity expenditure, fiscal system reform) Social protection (e.g., safety nets, targeted social 3 Transport (e.g., roads, bridges, transportation) 17 assistance) 4 Poverty reduction 18 Food security 5 Equality of opportunity (i.e., equity) 19 Rural development 6 Health and nutrition 20 Education 7 Domestic private sector development 21 Trade and exports Climate change (e.g., mitigation, adaptation) and 8 22 Economic growth natural disaster preparedness 9 Agricultural development 23 Law and justice (e.g., judicial system) 10 Water and sanitation 24 Regulatory framework 11 Energy/ power 25 Job creation/ employment 12 Foreign direct investment 26 Anti corruption 13 Financial markets 27 Information and communications technology 14 Urban development 28 Regional integration 87 The World Bank Bangladesh Country Survey 2013 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK C5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bangladesh? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources: investment lending Financial resources: policy based lending / budget 2 support to the Government 3 Mobilizing third party financial resources 4 Technical assistance 5 Policy advice 6 Donor coordination 7 Data 8 Training/ capacity building 9 Studies/ analyses 10 Convening/ facilitating Linkage to non-Bank expertise (i.e., South-South 11 knowledge sharing) 12 Other (please specify):_______________________ C6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Bangladesh? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/ social realities in Bangladesh 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/ data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Imposing technocratic solutions without regard to political realities 11 World Bank processes too slow and complex 12 Too bureaucratic in its operational policies and procedures 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not client focused 16 Other (please specify): __________________________________________________ 88 The World Bank Bangladesh Country Survey 2013 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK C7. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/ think tanks/ research institutes 9 Parliament 10 Media 11 Faith based organizations 12 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Bangladesh, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant C8 1 2 3 4 5 6 7 8 9 10 role in development in Bangladesh The World Bank properly balanced its corruption C9 concerns with Bangladesh’s development needs in 1 2 3 4 5 6 7 8 9 10 the case of the Padma Bridge Project The World Bank’s work is aligned with what I C10 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Bangladesh The World Bank supports programs and strategies C11 1 2 3 4 5 6 7 8 9 10 that are realistic for Bangladesh The World Bank treats clients and stakeholders in C12 1 2 3 4 5 6 7 8 9 10 Bangladesh with respect C13. To what extent do you agree with the World Bank’s insistence on having ‘full and fair’ investigation of the corruption allegations under the Padma Bridge Project, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 89 The World Bank Bangladesh Country Survey 2013 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent is the World Bank an effective development partner in Bangladesh, in terms of each of the following? To no To a very Don't degree at significant know all degree C14 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the World Bank’s products C15 1 2 3 4 5 6 7 8 9 10 and services) Flexibility (in terms of changing country C16 1 2 3 4 5 6 7 8 9 10 circumstances) C17 Being inclusive 1 2 3 4 5 6 7 8 9 10 C18 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 C19 Staff accessibility 1 2 3 4 5 6 7 8 9 10 C20 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Collaboration with groups outside of the C21 1 2 3 4 5 6 7 8 9 10 Government (e.g., NGOs, academia, private sector) C22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 C23 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10 C24 Follow through over time 1 2 3 4 5 6 7 8 9 10 C25 Taking a reasonable stance against corruption 1 2 3 4 5 6 7 8 9 10 PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 90 The World Bank Bangladesh Country Survey 2013 SECTION D: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Bangladesh, on a ten point scale? Not effective Very Don't at all effective know D1 Food security 1 2 3 4 5 6 7 8 9 10 D2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 D3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 D4 Agricultural development 1 2 3 4 5 6 7 8 9 10 D5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 D6 Urban development 1 2 3 4 5 6 7 8 9 10 D7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 D8 Financial markets 1 2 3 4 5 6 7 8 9 10 D9 Basic infrastructure 1 2 3 4 5 6 7 8 9 10 D10 Education 1 2 3 4 5 6 7 8 9 10 D11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 D12 Gender equity 1 2 3 4 5 6 7 8 9 10 D13 Job creation/ employment 1 2 3 4 5 6 7 8 9 10 D14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 D15 Trade and exports 1 2 3 4 5 6 7 8 9 10 D16 Economic growth 1 2 3 4 5 6 7 8 9 10 D17 Anti corruption 1 2 3 4 5 6 7 8 9 10 D18 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government D19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) D20 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 D21 Health and nutrition 1 2 3 4 5 6 7 8 9 10 D22 Rural development 1 2 3 4 5 6 7 8 9 10 D23 Regional integration 1 2 3 4 5 6 7 8 9 10 D24 Energy/ power 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., safety nets, targeted social D25 1 2 3 4 5 6 7 8 9 10 assistance) Climate change (e.g., mitigation, adaptation) and D26 1 2 3 4 5 6 7 8 9 10 natural disaster preparedness D27 Water and sanitation 1 2 3 4 5 6 7 8 9 10 D28 Regulatory framework 1 2 3 4 5 6 7 8 9 10 91 The World Bank Bangladesh Country Survey 2013 SECTION D: WORLD BANK EFFECTIVENESS AND RESULTS D29. To what extent does the World Bank’s work help to achieve development results in Bangladesh, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank in Bangladesh, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank’s financial instruments (i.e., investment lending, Development Policy D30 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Bangladesh The World Bank meets Bangladesh’s needs D31 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 92 The World Bank Bangladesh Country Survey 2013 SECTION E: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (I.E., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) E1. How frequently do you consult World Bank knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bangladesh, how effective do you believe the World Bank’s knowledge work and activities are at: Not Very Don't effective effective know at all E2 Enhancing your knowledge and/ or skills 1 2 3 4 5 6 7 8 9 10 E3 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10 Providing support for program E4 1 2 3 4 5 6 7 8 9 10 implementation In Bangladesh, to what extent do you believe that the World Bank’s knowledge work and activities: To no To a very Don't degree at significant know all degree E5 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder E6 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Bangladesh’s development E7 1 2 3 4 5 6 7 8 9 10 priorities E8 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to E9 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global E10 1 2 3 4 5 6 7 8 9 10 good practices. E11 Are useful in terms of the work you do 1 2 3 4 5 6 7 8 9 10 E12 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 E13 Are appropriately translated 1 2 3 4 5 6 7 8 9 10 Are adaptable to Bangladesh’s specific E14 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances 93 The World Bank Bangladesh Country Survey 2013 SECTION E: THE WORLD BANK’S KNOWLEDGE WORK AND ACTIVITIES (I.E., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) E15. Overall, how significant a contribution do you believe the World Bank's knowledge work and activities make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E16. Overall, how would you rate the technical quality of the World Bank's knowledge work and activities, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 94 The World Bank Bangladesh Country Survey 2013 SECTION F: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know F1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 The World Bank effectively monitors and F2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank's approvals and reviews are F3 1 2 3 4 5 6 7 8 9 10 done in a timely fashion The World Bank's “Safeguard Policy” F4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank’s conditions on its lending F5 1 2 3 4 5 6 7 8 9 10 are reasonable Working with the World Bank increases F6 1 2 3 4 5 6 7 8 9 10 Bangladesh's institutional capacity The World Bank ensures consistency and F7 1 2 3 4 5 6 7 8 9 10 continuity through staff changes The World Bank's teams and visits are well F8 1 2 3 4 5 6 7 8 9 10 coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, F9 1 2 3 4 5 6 7 8 9 10 the World Bank makes appropriate use of them The World Bank provides effective F10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) 95 The World Bank Bangladesh Country Survey 2013 SECTION G: THE FUTURE ROLE OF THE WORLD BANK IN BANGLADESH G1. How significant a role do you believe the World Bank SHOULD play in Bangladesh’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role G2. Which of the following SHOULD the World Bank do to make itself of greater value in Bangladesh? (Choose no more than TWO) 1 Improve the quality of its experts as related to Bangladesh’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues 4 Reach out more to groups outside of government 5 Ensure greater selectivity in its work 6 Provide more adequate data/ knowledge/ statistics/ figures on Bangladesh’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Work faster 10 Other (please specify): ______________________________________________ G3. Please identify the two areas related to corruption in Bangladesh where greater attention from the World Bank Group would be most valuable. (Choose no more than TWO) 1 Collusive practices in procurement 2 Bribes of official 3 Stolen goods 4 Failure to provide services (e.g., civil servant not showing up for work) 5 Poor quality of construction (e.g., roads, buildings, etc) 6 Illegal possession of land 7 Other (please specify): ___________________ 8 Don’t know G4. Would you like to see more, less, or just about the same level of World Bank Group involvement in areas related to corruption? 1 More 2 Less 3 Just about the same 4 None at all 5 Don’t know G5. If you were to make one recommendation to the World Bank regarding its engagement in Bangladesh, what would this be? 96 The World Bank Bangladesh Country Survey 2013 SECTION H: COMMUNICATION AND INFORMATION SHARING H1. How do you get most of your information about economic and social development issues in Bangladesh? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ H2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/ discussions) 3 e-newsletters 4 Instant messaging 5 World Bank seminars/ workshops/ conferences 6 World Bank Public Information Center 7 World Bank publications and other written materials 8 Mobile phones 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank H3 Yes No will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? H4 Yes No (If YES please go to Question G5; if NO please go to G6) H5 Were you able to obtain this information? Yes No H6 Do you have access to the Internet? Yes No H7 Do you use/ have you used the World Bank website? Yes No 97 The World Bank Bangladesh Country Survey 2013 SECTION H: COMMUNICATION AND INFORMATION SHARING H8. To what extent do you believe the World Bank has been open and transparent when communicating about the Padma Bridge corruption case, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree H9. Which do you primarily use? (Please mark only ONE response) 1 The World Bank’s country website (www.worldbank.org/bd) 2 The World Bank’s main website (www.worldbank.org) H10. Which Internet connection do you use primarily when visiting a World Bank website? 1 High speed 2 Dial-up H11. How often do you go to the World Bank Bangladesh Facebook page? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never H12. Do you use/ have you used the World Bank’s Public Information Centers (PICs) in Bangladesh? 1 Yes 2 No 3 I don’t know what PIC is When thinking about the way the World Bank communicates in the public media (broadcast, cable, electronic, radio, newspaper, magazines, etc.), to what extent do you believe this communication is... To no To a very Don't degree at significant know all degree H13 Relevant 1 2 3 4 5 6 7 8 9 10 H14 Informative 1 2 3 4 5 6 7 8 9 10 H15 Objective and balanced 1 2 3 4 5 6 7 8 9 10 H16 Appropriate level of frequency 1 2 3 4 5 6 7 8 9 10 H17 Clear about the Bank's position and views 1 2 3 4 5 6 7 8 9 10 98 The World Bank Bangladesh Country Survey 2013 SECTION H: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use/consult World Bank data more often than I did a H18 1 2 3 4 5 6 7 8 9 10  few years ago The World Bank’s PIC is a valuable source of H19 information related to development in Bangladesh. 1 2 3 4 5 6 7 8 9 10  (Only answer if you have used the PIC) I find the information on the World Bank’s websites H20 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know H21 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information H22 1 2 3 4 5 6 7 8 9 10  requests and inquiries Thank you for completing the survey! 99