World Bank Group Country Opinion Survey 2021: Burundi CAR COS FY17 Report (Final).docx FY 2021 Burundi Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 January 2022 World Bank Group Country Opinion Survey 2021: Burundi Acknowledgements The Burundi Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Strategic Insights Group (SI), led by Sharon Felzer (Senior Communications Officer, Head of SI). Yulia Danilina, Jessica Cameron, Nan Lin, and Aditi Routh oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. SI acknowledges the significant contribution from the Burundi country team and independent fielding agency Institut de Développement Economique du Burundi "IDEC". In particular, SI is grateful for the support from Ange Dany Gakunzi (External Affairs Officer), who coordinated the survey related activities from Bujumbura, Burundi. 1 World Bank Group Country Opinion Survey 2021: Burundi Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. Overall Context ...........................................................................8 V. Overall Attitudes Toward the World Bank Group ......................15 VI. World Bank Group’s Support in Development Areas .................20 VII. World Bank Group’s Work and Engagement on the Ground .....23 VIII. World Bank Group’s Knowledge and Instruments .....................28 IX. The Future Role of the WBG in Burundi.....................................32 X. Communication and Outreach ................................................. 38 XI. Appendices ................................................................................42 BURUNDI 2 World Bank Group Country Opinion Survey 2021: Burundi I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Burundi perceive the WBG. The survey explored: ▪ Overall Context ▪ Overall Attitudes Toward the World Bank Group ▪ World Bank Group’s Work and Engagement on the Ground ▪ World Bank Group’s Support in Development Areas ▪ World Bank Group’s Knowledge Work and Activities ▪ The Future Role of the World Bank Group in Burundi ▪ Communication and Information Sharing ▪ Background Information II. Methodology From February 2021 to April 2021, 402 stakeholders of the WBG in Burundi were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; independent government institutions; the judicial system; state-owned enterprises; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community based organizations; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the media; and other organizations. A total of 225 stakeholders participated in the survey (56% response rate). Respondents completed the questionnaire with a representative from the local fielding agency, received the questionnaire via a courier and returned it accordingly, or they completed the questionnaire online. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’17 (response rate was 58%, N=218). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’17 COS report and the non- weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 88). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2021: Burundi III. Demographics of the Sample Current Position ▪ Note that for further analyses, some respondent groups were combined.1 Percentage of Respondents (N=210) Employee of Ministry, Ministerial Department, 20% Implementation Agency PMU/Consultant working on WBG supported project 13% NGO/Community Based Organization 11% Private Sector Organization 9% Local Government Office or Staff 8% Other 8% Academia/Research Institute/Think Tank 7% Media 7% Bilateral Agency 3% Office of Minister 3% Office of Parliamentarian 2% Independent Government Institution 2% Office of the President, Prime Minister 1% State-Owned Enterprise 1% Multilateral Agency 1% Faith-Based Group 1% Trade Union <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 1 Respondents from the office of the President, Prime Minister were combined with the respondents from the office of a minister; respondents from bilateral agencies were combined with those from multilateral agencies. Respondents from NGOs/community-based organizations were combined with the respondents from trade unions and faith-based groups into the “Civil Society Organizations (CSO)” category. The small number of the respondents from the Office of a parliamentarian, independent government institutions, and state-owned enterprises were combined into the “Other government institutions” category. There were no respondents from judicial system, financial sector/private bank, private foundations, and youth groups. 4 World Bank Group Country Opinion Survey 2021: Burundi III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=210) Agriculture, rural development 14% Other 13% Education 12% Health, nutrition 9% Macroeconomics, fiscal management 8% Communications, public affairs 6% Generalist (specialized in multiple sectors) 5% Environment, natural resources 4% Governance, anti-corruption 4% Energy 4% Gender 3% Digital development and technology (ICT) 3% Finance and markets 3% Social protection 2% Jobs 2% Water, sanitation 1% Urban development 1% Tourism 1% Trade and competitiveness 1% Poverty 1% Transport 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2021: Burundi III. Demographics of the Sample (continued) Geographic Locations Percentage of Respondents (N=212) West 52% North 15% Center 13% South 10% East 9% “Which best represents your geographic location?” (Respondents chose from a list.) Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2021: Burundi III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of familiarity with the WBG compared to respondents in the FY’17 Country Survey (weighted mean in FY’21 = 7.4; weighted mean in FY’17 = 5.7)2. ▪ Impact of familiarity: Respondents’ ratings of familiarity3 with the WBG were significantly, strongly correlated with their ratings for the WBG’s overall effectiveness4 in Burundi, and significantly, moderately correlated with their agreement that the WBG plays a relevant role in Burundi’s development. 2 The means in the chart on this page were calculated based on un-weighted data. Please refer to Appendix D (page 88) for more details on weighting. 3 In FY 2021, the question about familiarity was asked separately about the World Bank and the IFC (B1_1 and B1_2). Only variable B1_1 (World Bank) was used in this calculation. 4 In FY 2021, the question about effectiveness was asked separately about the World Bank and the IFC (B4_1 and B4_2). Only variable B4_1 (World Bank) was used in this calculation. 7 World Bank Group Country Opinion Survey 2021: Burundi IV. Overall Context Headed in the Right Direction5 Perceptions of Economic Opportunity 5 Percentages presented in this chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2021: Burundi IV. Overall Context (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the most important development priorities in Burundi were “agriculture and rural development” (43%), “education (including vocational training)” (38%), “energy” (33%), “public sector governance/reform” (27%), and “security/stabilization/reconstruction” (21%). ▪ Specialization: Respondents who identified their primary specialization of work as “agriculture, rural development” (14% of the sample) were significantly more likely to indicate that “agriculture, rural development” was the most important development priority in Burundi, compared to the rest of the respondents (agriculture specialists = 71%; others = 31%). Similarly, respondents whose primary specialization was “education” (12% of the sample) were significantly more likely to indicate that “education” was the most important development priority in Burundi (education specialists = 71%; others = 26%).6 6When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about the development priorities in the country. 9 World Bank Group Country Opinion Survey 2021: Burundi IV. Overall Context (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the biggest contributors to poverty reduction in Burundi were “agriculture and rural development” (53%), “economic growth” (40%), “job creation/employment” (39%), “energy” (32%), and “private sector development” (18%). ▪ Specialization: Respondents whose primary specialization was “agriculture, rural development” (14% of the sample) were significantly more likely to indicate that “agriculture and rural development” would contribute the most to poverty reduction in Burundi (agriculture specialists = 79%; others = 50%). Similarly, respondents who identified their primary specialization of work as “education” (12% of the sample) were significantly more likely to indicate that “education” would contribute the most to poverty reduction in Burundi compared to the rest of the respondents (education specialists = 46%; others = 13%).7 Percentage of Respondents (N=221) Agriculture and rural development 53% Job creation/employment 47% Energy 32% Anti-corruption 24% Economic growth 23% Education 18% Private sector development 17% Public sector governance/reform 16% Transport 10% Food security 10% Health 9% Natural resource management 8% Trade and exports 7% Social protection 5% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 14 of 28 response options shown) 7When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas of development contribute most to poverty reduction in the country. 10 World Bank Group Country Opinion Survey 2021: Burundi IV. Overall Context (continued) COVID-19 Pandemic: Where the Government of Burundi Should Focus Efforts 11 World Bank Group Country Opinion Survey 2021: Burundi IV. Overall Context (continued) Trust in Institutions Mean Trust Rating 1 2 3 4 5 6 7 8 9 10 Burundi’s Central Bank 7.8 The national/federal government 7.6 Regional development banks 7.5 The World Bank Group ¹ 7.3 The World Health Organization 6.9 Faith-based institutions 6.7 Domestic traditional media and their web presence 6.6 Bilateral organizations 6.6 The International Monetary Fund 6.4 Youth organizations 6.3 Domestic private sector 6.3 The United Nations 6.2 Domestic civil society 6.1 International media and their web presence 5.6 International civil society 5.6 Web based media 5.2 International private sector 5.0 "To what extent do you trust each of the following groups to do what is right?" (1-"To no degree at all ", 10-"To a very significant degree") ¹Indicator Question 12 World Bank Group Country Opinion Survey 2021: Burundi IV. Overall Context (continued) Burundi as a Fragile State Percentage of Respondents (N=208) None. I do not consider Burundi a fragile state 39% Lack of access to development finance 39% High levels of corruption 27% Weak institutional capacity 13% Food insecurity 10% Low levels of political and economic inclusion 9% Policy inconsistency 7% Weak social cohesion 6% Weak accountability 5% Political uncertainty 5% Crime and violence 3% Lack of security (i.e., conflict and violence) 2% Other 2% High influx of refugees/migrants 2% "When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Burundi. (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 13 World Bank Group Country Opinion Survey 2021: Burundi IV. Overall Context (continued) Attributions for Slow/Failed Reform Efforts Percentage of Respondents (N=177) Inadequate funding 49% Corruption 34% Reforms are not well thought out in light of 26% country challenges Inadequate level of private sector participation 21% Inadequate level of donor coordination 12% Inadequate level of capacity in the government 12% Inadequate level of citizen/civil society 10% participation Political pressures and obstacles 8% Ongoing conflict and instability 8% Other 4% Inadequate level of government accountability 4% Pressure from outside interest groups 3% When economic and/or social reform efforts fail or are slow to take place in Burundi, which of the following would you attribute this to? (Choose no more than TWO) (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2021: Burundi V. Overall Attitudes Toward the World Bank Group The World Bank Group’s Overall Effectiveness8 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.2 FY 2021 All Respondents FY 2017 7.1 "Overall, please rate your impression of the World Bank Group’s effectiveness in Burundi." (1-"Not effective at all", 10-"Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 7.3 FY 2021 All Respondents 6.9 FY 2017 "To what extent does the World Bank Group’s work help to achieve development results in Burundi?" (1-"To no degree at all", 10-"To a very significant degree") Influence on Burundi’s Development Agenda (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.3 "To what extent does the World Bank Group influence the development agenda in Burundi?" (1-"To no degree at all", 10-"To a very significant degree") 8 Means in the first two charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2021: Burundi V. Overall Attitudes Toward the World Bank Group (continued) WBG Staffing in Burundi9 Mean Rating 1 2 3 4 5 6 7 8 9 10 5.0 FY 2021 All Respondents FY 2017 5.1 "To what extent do you believe the World Bank Group is adequately staffed in Burundi?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 7.2 FY 2021 All Respondents 7.2 FY 2017 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Burundi solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 9 Means in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2021: Burundi V. Overall Attitudes Toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups This year’s collaborators had significantly lower mean ratings for the aggregated responses to the indicator questions10 compared to the collaborators in FY’17 Country Survey (mean rating in FY’17 = 7.2; mean rating in FY’21=6.6). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 93). 10 Only the means for 26 out of the 30 indicator questions were included in this calculation. These were the questions that were asked both in FY17 and FY21. For FY21, only B4_1 was used in the calculation. 17 World Bank Group Country Opinion Survey 2021: Burundi V. Overall Attitudes Toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG’s greatest values to Burundi were “financial services” (53%), “capacity development related to World Bank Group supported projects” (28%), and “mobilizing third party financial resources” (26%). 18 World Bank Group Country Opinion Survey 2021: Burundi V. Overall Attitudes Toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG’s greatest weaknesses in its work in Burundi were “WBG’s processes too complex” (23%), “too influenced by developed countries” (20%), and “not enough public disclosure of its work” (20%). 19 World Bank Group Country Opinion Survey 2021: Burundi VI. World Bank Group’s Support in Development Areas Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison11 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.3 7.2 Agriculture and rural development 7.0 7.0 Energy* 6.9 6.2 Global/regional integration 6.8 6.4 Disease 6.8 6.5 Transport 6.7 6.6 Gender equity* 6.7 5.9 Education* 6.7 5.6 Food security 6.6 6.6 Water and sanitation 6.6 6.1 Public sector governance/reform 6.4 6.7 Poverty reduction 6.4 6.3 Information and communications technology 6.4 6.0 Job creation/employment 6.3 5.9 Economic growth 6.2 6.2 Social protection* 6.1 4.9 Private sector development 6.1 6.4 Urban development 5.8 6.0 Climate change 5.8 6.0 Gender based violence 5.8 6.0 FY 2021 Trade and exports 5.7 5.1 FY 2017 Anti corruption 4.9 5.5 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2021 and FY 2017) 11 Means presented in this chart were calculated based on weighted data. See Appendix D for details. 20 World Bank Group Country Opinion Survey 2021: Burundi VI. WBG’s Support in Development Areas (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration12 12Note in the Appendix on the sectoral effectiveness (Appendix A, page 43) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2021: Burundi VI. WBG’s Support in Development Areas (continued) Helping the Poorest13 Support related to COVID-19 outbreak Mean Rating 1 2 3 4 5 6 7 8 9 10 Supporting health interventions for saving lives 6.8 Protecting poor people 5.8 Strengthening policies, institutions and investments 5.7 for rebuilding better Macroeconomic stability and transparent debt 5.4 management Ensuring sustainable business growth and job 4.9 creation Education 4.9 "The World Bank Group has provided fast track support to Burundi related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas:" (1 - "Not effective at all", 10 - "Very effective") 13 Percentages presented in this chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2021: Burundi VII. World Bank Group’s Work and Engagement on the Ground The World Bank Group’s Work in Burundi: Year Comparison14 The World Bank Group’s Work in Burundi: Collaboration 14 Means in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2021: Burundi VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Year Comparison15 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and evaluates 7.8 the projects and programs it supports 7.4 The World Bank Group’s Environmental and Social 7.1 Framework requirements are reasonable* 6.2 Working with the World Bank Group increases Burundi’s 6.8 institutional capacity 6.9 The World Bank Group’s approvals and reviews are done in 6.4 a timely fashion* 5.5 The World Bank Group’s conditions on its lending are 6.3 reasonable 6.2 5.5 The World Bank Group takes decisions quickly in Burundi¹ 5.3 FY 2021 4.9 The World Bank Group disburses funds promptly* 4.2 FY 2017 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2021 and FY 2017) ¹Indicator Question 15 Means in this chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2021: Burundi VII. WBG’s Work and Engagement on the Ground (continued) Overall Perceptions: Collaboration 25 World Bank Group Country Opinion Survey 2021: Burundi VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Year Comparison16 Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the UN¹ 8.0 8.3 Collaboration with other donors and development 7.4 partners¹ 7.0 Collaboration with the Government ¹ 7.3 7.7 Being a long-term partner¹ * 7.3 8.3 Helping to bring discipline/effective supervision to 7.0 implementation of investment projects¹ 7.1 Treating clients and stakeholders in Burundi with 6.9 respect¹ 7.2 Openness (sharing data and other information)¹ 6.7 6.2 Straightforwardness and honesty ¹ 6.6 7.2 Being inclusive¹ 6.3 6.7 Collaboration with the private sector ¹ 6.2 6.4 Collaboration with civil society ¹ 6.1 5.6 Staff accessibility¹ 5.9 5.4 Responsiveness to needs¹ 5.8 5.6 The speed in which it gets things accomplished on 5.6 the ground¹ * 6.5 FY 2021 Flexibility (in terms of changing country 5.4 circumstances)¹* 6.1 FY 2017 Flexibility (in terms of the institution’s products 5.2 and services)¹ 5.2 "To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2021 and FY 2017) ¹Indicator Question 16 Means in this chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2021: Burundi VII. WBG’s Work and Engagement on the Ground (continued) The WBG as an Effective Development Partner: Collaboration 27 World Bank Group Country Opinion Survey 2021: Burundi VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Meeting Burundi’s Knowledge Needs17 (Indicator Question) 17 Means in this chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2021: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities18 (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 18 Means in the charts on this page were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2021: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities19 19 Means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2021: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Usefulness of the COVID-19 “Approach Paper” Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 "The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the outbreak. Please rate the usefulness of this more informal advice and guidance (e.g., informal discussions, memos, informal working papers) to the Burundi government’s efforts to support citizens throughout this crisis?" (1-"Not usefull at all", 10-"Very useful") Meeting Burundi’s Needs for Financial Instruments20 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.8 FY 2021 All Respondents 6.4 FY 2017 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Burundi" (1-"Strongly disagree", 10-"Strongly agree") WBG’s Global Advocacy Role (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.2 "How important is it for the World Bank Group to focus resources on its global advocacy role, to help promote policies related to its work in areas including climate, health, gender, and debt?" (1-"Not important at all", 10-"Very important") 20 Means in this chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2021: Burundi IX. The Future Role of the World Bank Group in Burundi Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the WBG should “collaborate more effectively with Government clients” (32%) and “offer more innovative financial products” (30%) to make itself of greater value in Burundi. 32 World Bank Group Country Opinion Survey 2021: Burundi IX. The Future Role of the WBG in Burundi (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the FY’17 Country Survey indicated that the WBG should collaborate more with “beneficiaries” (51%) and “local government” (36%) to ensure better development results in Burundi.21 21 The response option “peace keeping forces” was not chosen by any respondent. 33 World Bank Group Country Opinion Survey 2021: Burundi IX. The Future Role of the WBG in Burundi (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that the World Bank Group should focus its resources on “energy” (65%), ““agriculture and rural development” (42%), “job creation/employment” (27%), “economic growth” (24%), and “education (including vocational training” (23%). ▪ Specialization: Respondents who identified their primary specialization as “agriculture, rural development” (14% of the sample) were significantly more likely to indicate that the WBG should focus most of its resources on “agriculture and rural development” (agriculture specialists = 66%; others = 40%). Similarly, respondents who identified their primary specialization of work as “education” (12% of the sample) were significantly more likely to indicate that the WBG should focus most of its resources on “education”, compared to the rest of respondents (education specialists = 81%; others = 31%).22 22When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas the World Bank Group should focus most of its resources on. 34 World Bank Group Country Opinion Survey 2021: Burundi IX. The Future Role of the WBG in Burundi (continued) The WBG Playing a Leading Role vs. Other Donors Percentage of Respondents (Question A: N=204; Question B: N=196) Human capital (education, health, social protection) 55% 35% Jobs 41% 23% Food security 33% 41% Public financial management 24% 15% Support domestic resource mobilization 24% 19% Access to basic services 22% 26% Capacity of state institutions 18% 14% Social safety nets 15% 12% Improving livelihoods 15% 8% Social cohesion 12% 24% Stimulating dialogue to promote peace and stability 10% 17% WBG playing a leading Crisis response 7% role 8% Conflict resolution mechanisms 4% 9% Benefit more from other donors Crisis preparedness 3% 8% "Please answer the following questions: A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Burundi? B. Which THREE areas below would benefit most from other donors in Burundi?" (Respondents chose from a list. Responses combined.) 35 World Bank Group Country Opinion Survey 2021: Burundi IX. The Future Role of the WBG in Burundi (continued) Partnering with Other Organizations 36 World Bank Group Country Opinion Survey 2021: Burundi IX. The Future Role of the WBG in Burundi (continued) Refugees: WBG’s Support ▪ Specialization: Respondents who identified their primary specialization of work as “education” (12% of the sample) were significantly more likely to indicate that the WBG should focus most of its resources on “education”, compared to the rest of respondents (education specialists = 62%; others = 23%).23 Percentage of Respondents (N=198) Supporting poor and marginalized local communities 38% Social cohesion 31% Education 26% Jobs 24% Health 23% Infrastructure 18% Business development 14% Public services 6% Don’t know 6% Other 4% Macro issues 2% “In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to refugees in Burundi? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 23When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix F), analyses are done to see these respondents’ views about which areas the World Bank Group should focus most of its resources on. 37 World Bank Group Country Opinion Survey 2021: Burundi X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 63) for selected responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that they got most of their information about economic and social development issues in Burundi from the “internet” (62%), “local radio” (35%), and from “local newspapers” (23%). Percentage of Respondents (N=211) Local radio 59% Local television 31% Local newspapers 27% Social media 26% International radio 12% Other 11% International television 9% Periodicals 8% International newspapers 6% "How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2021: Burundi X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’17 Country Survey indicated that they would prefer to receive information from the WBG through “WBG’s seminars/ workshops/conferences” (49%) and through “WBG’s publications and other written materials” (45%). Percentage of Respondent (N=214) World Bank Group’s 68% seminars/workshops/conferences World Bank Group’s publications and other 50% written materials Direct contact with World Bank Group 50% World Bank Group’s website 31% Interviews and press conferences for the 30% Burundi’s media e-Newsletters 20% Social media 15% Webinars or online events hosted by the 7% World Bank Group "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) WBG Interaction Frequency 39 World Bank Group Country Opinion Survey 2021: Burundi X. Communication and Outreach (continued) Internet connection24 Devices used to access WBG website Percentage of Respondents (N=206) Computer/laptop 67% Phone 17% I never visit the WBG websites 14% Tablet 3% What do you use primarily when visiting a World Bank Group website? (Select only ONE response) 24 Percentages in this chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2021: Burundi X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 41 World Bank Group Country Opinion Survey 2021: Burundi XI. Appendices A. Responses to All Questions Across All Respondents ..................... 43 B. Responses to Selected Questions by Stakeholder Groups ............ 63 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 79 D. Responses to Selected Questions by Year..................................... 88 E. Indicator Questions as a Function of Exposure to the WBG .......... 93 F. Burundi FY 2021 COS Questionnaire ............................................. 94 BURUNDI 42 World Bank Group Country Opinion Survey 2021: Burundi Appendix A: Responses to All Questions across All Respondents (N=225) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), a nd the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. Overall Context Percentage of Respondents 1. In general, would you say that Burundi is headed in ... ? (N=218) The right direction 82.6% The wrong direction 3.2% Not sure 14.2% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Burundi is … ? (N=213) Increasing 74.2% Decreasing 8.5% Staying about the same 17.4% 43 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) 3. Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Burundi. (Choose no more than THREE) (Responses Combined; N=210) Energy 37.1% Agriculture and rural development 36.2% Education 32.4% Public sector governance/reform (i.e., government effectiveness, public financial 26.2% management, public expenditure, fiscal system reform) Job creation/employment 20.0% Food security 19.5% Health 16.7% Poverty reduction 15.7% Private sector development 13.8% Economic growth 12.4% Social protection (e.g., pensions, targeted social assistance) 11.0% Transport (e.g., roads, bridges, transportation) 10.5% Security/stabilization/reconstruction 9.5% Anti-corruption 7.6% Water and sanitation 6.7% Global pandemics (e.g., COVID-19) 4.3% Judiciary reform 3.8% Climate change (e.g., mitigation, adaptation) 3.8% Information and communications technology 2.9% Gender equity (closing the gap between women and men, and boys and girls) 1.4% Social cohesion 1.4% Natural resource management 1.4% Disease (e.g., malaria, diarrheal diseases) 1.4% Trade and exports 1.0% Disaster risk management 1.0% Urban development 0.5% Crime and violence 0.5% National debt 0.5% Global/regional integration 0.0% Gender based violence 0.0% 44 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Burundi? (Choose no more than THREE) (Responses Combined; N=221) Agriculture and rural development 53.4% Job creation/employment 46.6% Energy 31.7% Anti-corruption 23.5% Economic growth 23.1% Education 17.6% Private sector development 16.7% Public sector governance/reform (i.e., government effectiveness, public financial 16.3% management, public expenditure, fiscal system reform) Transport (e.g., roads, bridges, transportation) 10.4% Food security 9.5% Health 8.6% Natural resource management 8.1% Trade and exports 6.8% Social protection (e.g., pensions, targeted social assistance) 5.0% Security/stabilization/reconstruction 3.2% Information and communications technology 2.7% Water and sanitation 2.7% Climate change (e.g., mitigation, adaptation) 2.3% Social cohesion 2.3% Urban development 1.8% Judiciary reform 1.4% Disease (e.g., malaria, diarrheal diseases) 1.4% Gender equity (closing the gap between women and men, and boys and girls) 1.4% Global/regional integration 1.4% Disaster risk management 0.5% Crime and violence 0.5% Gender based violence 0.0% National debt 0.0% 45 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) 5. The COVID-19 pandemic has stressed many aspects of Burundi’s growth and development. In which areas would you like to see the Burundi’s government focus most of its efforts related to the impact of COVID-19 over the next six Percentage of Respondents months to a year? (Choose no more than THREE) (Responses Combined; N=219) Healthcare 53.9% Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 39.3% approved Nutrition/food security 26.5% Education 23.7% Ensuring sustainable business growth and job creation 22.4% Economic growth 21.9% Poverty and inequality (e.g., strengthening the social safety net, social assistance) 21.5% Providing direct financial support to businesses (business support packages) 21.5% Public service delivery (e.g., strengthening policies, institutions) 17.8% Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to 17.8% citizens Ensuring that girls and women have equal access to health care/health services 13.7% Other 4.1% Ensuring that girls and women have equal access to job opportunities 2.3% 6. When economic and/or social reform efforts fail or are slow to take place in Burundi, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=177) Inadequate funding 49.2% Corruption 34.5% Reforms are not well thought out in light of country challenges 26.0% Inadequate level of private sector participation 20.9% Inadequate level of capacity in the government 11.9% Inadequate level of donor coordination 11.9% Inadequate level of citizen/civil society participation 9.6% Ongoing conflict and instability 8.5% Political pressures and obstacles 8.5% Inadequate level of government accountability 4.0% Other 4.0% Pressure from outside interest groups (e.g., private sector, unions) 2.8% 46 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) 7. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/federal government 183 11 7.60 2.72 2. Bilateral organizations (e.g., JICA, GIZ, USAID, TMEA) 164 30 6.58 2.34 3. The World Bank Group* 187 14 7.32 2.24 4. The International Monetary Fund 160 34 6.37 2.54 5. The United Nations (UN) 178 18 6.22 2.59 6. The World Health Organization (WHO) 180 18 6.91 2.36 7. Regional development banks (e.g., AfDB) 191 10 7.45 2.05 8. Burundi’s Central Bank 192 10 7.78 2.41 9. International private sector 143 52 4.97 2.33 10. Domestic private sector 186 13 6.26 2.10 11. International civil society (e.g., NGOs, CBOs) 177 20 5.55 2.51 12. Domestic civil society (e.g., NGOs, CBOs) 193 9 6.13 2.34 13. Youth organizations 186 14 6.28 2.38 14. Faith-based institutions 186 13 6.69 2.16 15. Domestic traditional media and their web presence (e.g., newspapers, TV 191 14 6.64 2.15 stations, radio) 16. International media and their web presence 171 30 5.57 2.39 17. Web based media (i.e., blogs, social media, other web-based news and 180 19 5.16 2.36 information sources) 8. When considering the characteristics of a fragile state, please identify which Percentage of Respondents of the following best illustrate fragility in Burundi. (Choose no more than TWO) (N=208) None. I do not consider Burundi a fragile state 39.4% Lack of access to development finance 38.9% High levels of corruption 27.4% Weak institutional capacity 12.5% Food insecurity 10.1% Low levels of political and economic inclusion 8.7% Policy inconsistency 6.7% Weak social cohesion 6.3% Weak accountability 5.3% Political uncertainty 4.8% Crime and violence 2.9% Lack of security (i.e., conflict and violence) 2.4% Other 2.4% High influx of refugees/migrants 1.9% 9. Thinking more specifically about an Level of Agreement eventual coronavirus/COVID-19 vaccine that is made available in your country, please indicate whether you Neither agree/disagree with each of the Strongly Somewhat agree nor Somewhat Strongly following statements. N DK disagree disagree disagree agree agree 1. The COVID-19 vaccine will be safe 149 53 34.9% 10.7% 28.9% 14.1% 11.4% 2. The COVID-19 vaccine will be 151 53 22.5% 10.6% 27.8% 23.2% 15.9% effective 3. I will get the COVID-19 vaccine if I 157 49 35.7% 7.0% 14.6% 12.1% 30.6% can 47 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Burundi? Familiarity (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1. The World Bank (IDA) 211 n/a 7.30 2.93 2. The International Finance Corporation (IFC), the World Bank Group’s private 203 n/a 4.21 3.11 sector arm To what extent do you agree/disagree with the following statements about the Level of Agreement World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. Overall the World Bank Group currently plays a relevant role in development 205 14 7.87 2.31 in Burundi* 3. The World Bank Group’s work is aligned with what I consider the 189 26 6.79 2.49 development priorities for Burundi* 4. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Burundi. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. The World Bank (IDA)* 194 25 7.32 2.25 2. The International Finance Corporation (IFC), the World Bank Group’s private 128 88 5.46 2.53 sector arm* Achieving Development Results N DK Mean SD 5. To what extent does the World Bank Group’s work help to achieve development results in Burundi?* (1-To no degree at all, 10-To a very significant 206 17 7.41 2.36 degree) Influencing the Development Agenda N DK Mean SD 6. To what extent does the World Bank Group influence the development 198 24 7.34 2.29 agenda in Burundi?* (1-To no degree at all, 10-To a very significant degree) 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Burundi? (Select only ONE response) (N=220) To a fully sufficient degree 21.8% To a somewhat sufficient degree 34.5% To a somewhat insufficient degree 14.5% To a very insufficient degree 16.4% Don’t know 12.7% 48 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes toward the World Bank Group (continued) 8. When thinking about the World Bank Group’s role in Burundi, which activity Percentage of Respondents do you VALUE the most? (Choose no more than TWO) (Responses Combined; N=206) Implementation support 48.1% Financial resources 35.0% Capacity development related to World Bank Group supported projects 31.1% Technical assistance 21.4% Data and statistics 17.5% Formal policy advice, studies, analyses 11.2% Mobilizing third party financial resources 7.8% Global advocacy 6.3% Donor coordination 5.3% Bringing together different groups of stakeholders 4.4% Promoting knowledge sharing 1.9% Informal advice that World Bank Group’s staff provides (e.g., memos, short 1.0% evidence notes, informal discussions and emails) Other 0.5% 9. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Burundi? (Choose no more than TWO) (Responses Combined; N=206) World Bank Group’s processes too slow and complex 24.3% Not enough public disclosure of its work 21.8% Not adequately flexible in changing country circumstances 18.4% Not aligned with country priorities 16.5% Not willing to honestly criticize policies and reform efforts in the country 11.2% Not adequately sensitive to political/social realities in Burundi 11.2% Don’t know 11.2% Not collaborating enough with civil society (e.g., NGOs, CBOs) 10.7% Not collaborating enough with private sector 10.7% Inadequate World Bank Group’s staffing in Burundi 8.3% Not sufficiently focused on sustainable results 7.8% Too influenced by developed countries 7.3% Not focused enough on issues that are unique to post-conflict countries 4.4% Inadequate number of innovative knowledge products and services 3.9% Staff too inaccessible 3.9% Arrogant in its approach 2.9% Inadequate level of real-time advice and guidance 2.9% Inadequate number of innovative financial products and services 2.9% Not collaborating enough with partners such as bilaterals, multilaterals, trust 1.9% funds, UN Other 1.5% 49 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Burundi, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge Percentage of Respondents services) in Burundi? (Choose no more than THREE) (Responses Combined; N=221) Agriculture and rural development 43.9% Education 38.0% Energy 27.1% Job creation/employment 26.7% Private sector development 23.1% Food security 19.5% Public sector governance/reform (i.e., government effectiveness, public financial 16.3% management, public expenditure, fiscal system reform) Transport (e.g., roads, bridges, transportation) 16.3% Poverty reduction 14.5% Health 12.7% Economic growth 12.2% Security/stabilization/reconstruction 5.0% Climate change (e.g., mitigation, adaptation) 5.0% Natural resource management 4.5% Gender equity (closing the gap between women and men, and boys and girls) 4.1% Global pandemics (e.g., COVID-19) 3.2% Trade and exports 3.2% Anti-corruption 3.2% Urban development 2.7% Information and communications technology 2.7% Water and sanitation 2.3% Social protection (e.g., pensions, targeted social assistance) 2.3% Judiciary reform 1.4% Global/regional integration 0.5% Gender based violence 0.5% Social cohesion 0.5% National debt 0.5% Crime and violence 0.0% Disaster risk management 0.0% Disease (e.g., malaria, diarrheal diseases) 0.0% 50 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes toward the World Bank Group (continued) 11. What do you immediately think of when you hear about the IFC? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=212) Do not have enough information to say 41.0% Multi-lateral financial institution 34.9% Development institution 26.9% World Bank 20.8% Private Sector Solutions 17.0% Investment Bank 14.6% Innovation and Entrepreneurship 14.2% Financial Advisory Solutions 9.0% Public-private partnerships 9.0% Impact Investor 3.3% Venture Capital 3.3% None of these 2.4% Asset Manager 1.9% Thought leader 0.5% Other 0.5% C. World Bank Group’s Work and Engagement on the Ground Staff Preparedness N DK Mean SD 1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Burundi solve its most complicated 175 47 7.21 2.48 development challenges? (1-To no degree at all, 10-To a very significant degree) Staffing adequacy N DK Mean SD 2. To what extent do you believe the World Bank Group is adequately staffed in 121 101 5.07 2.83 Burundi? (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Degree Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 3. Responsiveness to needs* 159 43 5.83 2.54 4. Flexibility (in terms of the institution’s products and services)* 149 45 5.34 2.48 5. Flexibility (in terms of changing country circumstances)* 155 38 5.42 2.40 6. Being inclusive* 155 42 6.28 2.56 7. Openness (sharing data and other information)* 154 42 6.64 2.30 8. Collaboration with the Government* 181 22 7.37 2.37 9. The speed in which it gets things accomplished on the ground* 169 30 5.59 2.53 10. Helping to bring discipline/effective supervision to implementation of 169 32 6.97 2.13 investment projects* 11. Collaboration with civil society* 129 70 6.18 2.33 12. Staff accessibility* 136 62 5.91 2.43 13. Collaboration with other donors and development partners* 142 61 7.46 2.05 14. Collaboration with the private sector* 131 72 6.29 2.23 15. Collaboration with the UN* 124 74 8.05 1.97 16. Straightforwardness and honesty* 138 61 6.71 2.39 17. Treating clients and stakeholders in Burundi with respect* 154 46 6.89 2.57 18. Being a long-term partner* 143 51 7.18 2.40 19. Acting with compassion and empathy 123 69 6.23 2.32 20. Insisting on accountability through its lending (e.g., performance-based 138 62 7.47 2.16 financing/resources tied to results) 21. Measuring results effectively 155 43 7.28 2.08 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 22. The World Bank Group disburses funds promptly 156 57 5.02 3.00 23. The World Bank Group effectively monitors and evaluates the projects and 189 27 7.82 2.04 programs it supports 24. The World Bank Group’s approvals and reviews are done in a timely fashion 174 40 6.45 2.50 25. The World Bank Group’s Environmental and Social Framework requirements 133 77 6.96 2.31 are reasonable 26. The World Bank Group’s conditions on its lending are reasonable 125 87 6.42 2.58 27. The World Bank Group takes decisions quickly in Burundi* 136 74 5.44 2.67 28. Working with the World Bank Group increases Burundi’s institutional 174 40 6.96 2.66 capacity To what extent do you agree/disagree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 29. The World Bank Group’s financial instruments (i.e., investment lending, 167 46 6.82 2.58 Development Policy Loan, Trust Funds, etc.) meet the needs of Burundi* 30. The World Bank Group meets Burundi’s needs for knowledge services (e.g., 167 45 6.10 2.65 research, analysis, data, technical assistance)* 52 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) COVID-19 “Approach Paper” N DK Mean SD 31. The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the outbreak. Please rate the usefulness of this more 111 102 7.12 2.77 informal advice and guidance (e.g., informal discussions, memos, informal working papers) to the Burundi government’s efforts to support citizens throughout this crisis? (1-Not useful at all, 10-Very useful) Global role of advocacy N DK Mean SD 32. How important is the World Bank Group’s global advocacy role in areas such as climate, health, gender, and debt?* (1-Not important at all, 10-Very 162 52 8.17 2.03 important) How effectively does the World Bank Group support Burundi’s efforts … ? Effectiveness (1-Not effectively at all, 10-Very effectively) N DK Mean SD 33. To build stronger domestic resource mobilization systems in the Government 161 49 6.74 2.88 (e.g., tax collection) 34. To develop better and stronger data collection/analytics systems within the 170 38 7.54 2.21 Government 35. To strengthen the country’s crisis preparedness 158 50 7.39 2.34 Donor Support to Refugees N DK Mean SD 36. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Burundi? (1-To no 151 53 5.97 2.63 degree at all, 10-To a very significant degree) 37. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Burundi? (Choose no more than TWO) (Responses Combined; N=198) Supporting poor and marginalized local communities 37.9% Social cohesion 31.3% Education 25.8% Jobs 23.7% Health 22.7% Infrastructure 18.2% Business development 14.1% Public services 6.1% Don’t know 5.6% Other 4.0% Macro issues (fiscal accounts, balance of payments, etc.) 2.0% 53 World Bank Group Country Opinion Survey 2021: Burundi D. World Bank Group’s Support in Development Areas 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 86 120 6.10 2.81 2. Gender equity (closing the gap between women and men, and boys and girls) 98 107 6.71 2.39 3. Private sector development 118 88 6.13 2.26 4. Education 134 67 6.77 2.37 5. Public sector governance/reform (i.e., government effectiveness, public 131 73 6.38 2.47 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 92 109 6.72 2.02 7. Food security 144 58 6.68 2.42 8. Urban development 103 90 5.85 2.40 9. Energy 137 66 6.88 2.38 10. Water and sanitation 121 80 6.48 2.35 11. Job creation/employment 127 74 6.29 2.64 12. Health 142 60 7.42 2.07 13. Transport (e.g., roads, bridges, transportation) 135 65 6.79 2.42 14. Agriculture and rural development 151 52 7.10 2.28 15. Trade and exports 87 112 5.74 2.26 16. Climate change (e.g., mitigation, adaptation) 113 91 5.98 2.29 17. Poverty reduction 143 64 6.41 2.54 18. Anti-corruption 98 104 4.84 2.55 19. Economic growth 135 68 6.26 2.57 20. Disease (e.g., malaria, diarrheal diseases) 119 85 6.84 2.28 21. Information and communications technology 88 117 6.35 2.31 22. Gender based violence 80 124 5.80 2.24 2. The World Bank Group has provided fast track support to Burundi Effectiveness related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: (1-Not effective at all, 10-Very effective) N NA DK Mean SD 1. Supporting health interventions for saving lives 125 1 78 6.82 2.77 2. Education (e.g., transitioning to remote learning, ensuring access, etc.) 99 9 94 4.92 3.00 3. Protecting poor people (social assistance/ social safety nets) 105 7 92 5.78 2.93 4. Ensuring sustainable business growth and job creation 89 7 107 4.94 2.71 5. Strengthening policies, institutions and investments for rebuilding 91 6 105 5.65 2.71 better 6. Macroeconomic stability and transparent debt management 72 9 121 5.38 2.97 54 World Bank Group Country Opinion Survey 2021: Burundi E. World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=215) Weekly 5.6% Monthly 14.9% A few times a year 32.1% Rarely 30.2% Never 17.2% In Burundi, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 115 97 5.91 2.56 3. Include appropriate level of stakeholder involvement during preparation 130 82 5.88 2.80 4. Lead to practical solutions 135 78 6.41 2.58 5. Are source of relevant information on global good practices 129 78 7.26 2.17 6. Are adequately disseminated 137 73 5.36 2.77 7. Are translated enough into local language 128 83 3.02 2.49 8. Are adaptable to Burundi’s specific development challenges and country 144 71 7.06 2.21 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 168 50 6.60 2.54 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 153 65 7.03 2.22 technical quality) 55 World Bank Group Country Opinion Survey 2021: Burundi F. The Future Role of the World Bank Group in Burundi 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Burundi? (Choose no more than TWO) (Responses Combined; N=208) Reduce the complexity of obtaining World Bank Group financing 27.4% Engage more directly with beneficiaries 26.4% Increase the level of capacity development in the country 24.0% Engage more effectively with civil society (e.g., NGOs, CBOs) 15.9% Collaborate more effectively with Government clients (e.g., national, state, local) 15.9% Provide more adequate data/knowledge/statistics/figures on Burundi’s economy 14.4% Offer more innovative financial products and services 13.5% Engage more effectively with private sector 12.5% Improve the quality of its experts as related to Burundi’s specific challenges 10.6% Offer more innovative knowledge products and services 8.2% Ensure greater selectivity in its work 6.7% Engage more effectively with partners such as bilaterals, multilaterals, trust 5.3% funds, UN Help to bring discipline/effective supervision to implementation of World Bank 4.3% Group projects Work faster 3.8% Offer more real-time advice and guidance 3.8% Increase the level of World Bank Group staffing in Burundi’s office 2.9% Other 0.5% 2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=208) Private sector 37.0% Beneficiaries 34.1% NGOs/Community Based Organizations 27.4% Local government 25.5% Academia/think tanks/research institutes 15.9% Donor community 13.9% Youth/university groups 12.0% Media 7.7% Parliament 3.4% Regional organizations (e.g., EAC, COMESA, ICGLR, Economic Community of 3.4% Central African States) Other 3.4% Don’t know 2.9% UN agencies 2.4% Emerging donors 1.9% Foundations 1.0% Peace keeping forces 0.5% 56 World Bank Group Country Opinion Survey 2021: Burundi F. The Future Role of the World Bank Group in Burundi (continued) 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Burundi? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=204) Human capital (education, health, social protection) 55.4% Jobs 41.2% Food security 32.8% Public financial management 23.5% Support domestic resource mobilization 23.5% Access to basic services 21.6% Capacity of state institutions 17.6% Social safety nets 15.2% Improving livelihoods 14.7% Social cohesion 12.3% Stimulating dialogue to promote peace and stability 10.3% Crisis response 7.4% Conflict resolution mechanisms 3.9% Crisis preparedness 3.4% Access to justice systems 2.9% Security mechanisms 2.0% Reducing gender-based violence 1.5% 3B. Which THREE areas below would benefit most from other donors in Percentage of Respondents Burundi? (Choose no more than THREE) (Responses Combined; N=196) Food security 40.8% Human capital (education, health, social protection) 35.2% Access to basic services 25.5% Social cohesion 24.0% Jobs 23.5% Support domestic resource mobilization 18.9% Stimulating dialogue to promote peace and stability 17.3% Public financial management 14.8% Access to justice systems 13.8% Capacity of state institutions 13.8% Social safety nets 11.7% Reducing gender-based violence 10.2% Conflict resolution mechanisms 9.2% Crisis response 8.2% Crisis preparedness 7.7% Improving livelihoods 7.7% Security mechanisms 5.6% 57 World Bank Group Country Opinion Survey 2021: Burundi F. The Future Role of the World Bank Group in Burundi (continued) 4. Which TWO organizations are the most valuable for the World Bank Group Percentage of Respondents to collaborate with to tackle fragility in Burundi? (Select no more than TWO) (Responses Combined; N=192) United Nations Development Program (UNDP) 46.9% World Health Organization (WHO) 29.2% World Food Program (WFP) 26.6% The United Nations International Children's Emergency Fund (UNICEF) 26.6% Don’t know 17.2% None. I don’t believe the World Bank Group needs to partner with other 13.0% development organizations. United Nations Peacekeeping 4.7% The Red Cross 4.2% The International Committee of the Red Cross (ICRC) 2.1% Save the Children 0.5% G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Burundi? (N=208) Never 28.4% Less than once a year 15.9% Once a year to a few times a year 33.2% Less than once a month 4.8% At least once a month 12.0% At least once a week 5.8% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Burundi? (Choose no more than TWO) (Responses Combined; N=211) Local radio 58.8% Local television 31.3% Local newspapers 27.5% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 26.1% International radio 11.8% Other 10.9% International television 9.5% Periodicals 8.1% International newspapers 6.2% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=214) World Bank Group’s seminars/workshops/conferences 68.2% World Bank Group’s publications and other written materials 50.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 50.0% World Bank Group’s website 31.3% Interviews and press conferences for the Burundi’s media 30.4% e-Newsletters 19.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 15.0% Webinars or online events hosted by the World Bank Group 7.0% 58 World Bank Group Country Opinion Survey 2021: Burundi G. Communication and Information Sharing (continued) 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=191) High speed/WiFi 80.1% Dial-up 19.9% 5. What do you use primarily when visiting a World Bank Group website? Percentage of Respondents (Select only ONE response) (N=206) Computer/laptop 67.0% Phone 16.5% I never visit the WBG websites 13.6% Tablet 2.9% 6. Over the past SIX MONTHS, on average how Percentage of Respondents often did you do any of the following related to the Every few Every few Every few World Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in 201 4.5% 9.5% 39.8% 46.3% local media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 200 3.5% 13.5% 34.0% 49.0% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or tweet, liked, commented, shared, 196 3.6% 5.1% 13.3% 78.1% retweeted) Visited a WBG website (e.g., read a blog, used data) 194 10.3% 16.0% 41.8% 32.0% Attended an event/conference hosted by the WBG 192 2.1% 3.1% 32.8% 62.0% Watched a webinar or online event hosted by the 196 1.5% 4.1% 23.0% 71.4% WBG Read some or all of a WBG research paper or 194 2.1% 7.2% 37.1% 53.6% publication Met professionally with WBG staff 194 1.0% 5.2% 37.1% 56.7% Read a WBG e-newsletter 193 3.1% 5.7% 20.2% 71.0% 59 World Bank Group Country Opinion Survey 2021: Burundi H. Background Information 1. Which of the following best describes your current affiliation? (Select only Percentage of Respondents ONE response) (N=210) Employee of Ministry, Ministerial Department, Implementation Agency 20.0% Project Management Unit (PMU) overseeing implementation of WBG 12.9% project/Consultant/Contractor working on WBG supported project/program NGO/Community Based Organization 11.0% Private Sector Organization 9.0% Local Government Office or Staff 8.1% Other 8.1% Academia/Research Institute/Think Tank 7.1% Media (press, radio, TV, web, etc.) 7.1% Bilateral Agency (e.g., embassy, diplomatic, military) 3.3% Office of Minister 2.9% Office of Parliamentarian 2.4% Independent Government Institution (i.e., regulatory agency, central 2.4% bank/oversight institution) Office of the President, Prime Minister 1.4% State-Owned Enterprise 1.4% Multilateral Agency (UN, regional development bank) 1.4% Faith-Based Group 1.0% Trade Union 0.5% Judicial System (e.g., courts) 0.0% Financial Sector/Private Bank 0.0% Private Foundation (e.g., Bill & Melinda Gates Foundation, Rockefeller 0.0% Foundation) Youth Group 0.0% 60 World Bank Group Country Opinion Survey 2021: Burundi H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=210) Agriculture, rural development 13.8% Other 13.3% Education 12.4% Health, nutrition 9.0% Macroeconomics, fiscal management 7.6% Communications, public affairs 6.2% Generalist (specialized in multiple sectors) 5.2% Environment, natural resources 4.3% Governance, anti-corruption 3.8% Energy 3.8% Gender 2.9% Digital development and technology (ICT) 2.9% Finance and markets 2.9% Social protection 2.4% Jobs 1.9% Water, sanitation 1.4% Urban development 1.4% Tourism 1.4% Trade and competitiveness 1.4% Poverty 1.0% Transport 1.0% Climate change 0.0% Fragility, conflict, violence, refugees 0.0% Demographics, migration 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IDA, IFC, MIGA, ICSID) in Burundi? (N=194) Yes 39.7% No 60.3% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Burundi? (Select only ONE response) (N=74) The World Bank (IDA) 91.9% The International Finance Corporation (IFC) 8.1% The Multilateral Investment Guarantee Agency (MIGA) 0.0% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=148) Yes 21.6% No 78.4% 61 World Bank Group Country Opinion Survey 2021: Burundi H. Background Information (continued) 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Burundi? (Choose no more than TWO) (Responses Combined; N=186) Collaborate as part of my professional duties 46.2% Use World Bank Group website for information, data, research, etc. 33.3% Use World Bank Group reports/data 29.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 22.0% Engage in World Bank Group related/sponsored events/activities 17.2% Percentage of Respondents 7. What’s your gender? (N=217) Female 24.4% Male 75.6% Percentage of Respondents 8. What’s your age? (N=219) 25 and under 0.5% 26-35 5.5% 36-45 37.0% 46-55 34.7% 56 and above 22.4% Percentage of Respondents 9. Which best represents your geographic location? (N=212) West 52.4% North 14.6% Center 13.2% South 10.4% East 9.4% 62 World Bank Group Country Opinion Survey 2021: Burundi Appendix B: Responses to Selected Questions by Stakeholder Groups25  Office of President/Prime Minister/Minister N=9  Employee of a Ministry N=42  PMU/Consultant on WBG Project N=27  Local Government N=17  Other Government Institutions N=13  Bilateral/Multilateral Agency N=10  Private Sector/Financial Sector/Private Bank (Private Sector) N=19  NGO/Community Based Organization/Private Foundation (CSO) N=26  Academia/Research Institute/Think Tank (Academia) N=15  Media N=15  Other26 N=17 A. Overall Context In general, would you say that Burundi is headed in ... ?* Office of the Other Bilateral/ President/ Employee PMU/ Local Government Multilateral Private Percentage of Respondents PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other The right direction* 100.0% 88.1% 88.9% 100.0% 92.3% 33.3% 61.1% 68.0% 80.0% 85.7% 93.3% The wrong direction 0.0% 0.0% 3.7% 0.0% 0.0% 11.1% 11.1% 8.0% 6.7% 0.0% 0.0% Not sure* 0.0% 11.9% 7.4% 0.0% 7.7% 55.6% 27.8% 24.0% 13.3% 14.3% 6.7% *Significantly different between stakeholder groups 25 Only 210 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 26 There were no respondents from the judicial system, from the financial sector/private banks, from private foundations, and from youth groups. 63 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development priorities in Burundi. (Choose no more than THREE) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Social protection 0.0% 11.9% 19.2% 6.7% 0.0% 0.0% 5.3% 25.0% 7.1% 14.3% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% Energy 50.0% 42.9% 38.5% 20.0% 41.7% 10.0% 47.4% 20.8% 50.0% 28.6% 40.0% Water and sanitation 12.5% 9.5% 3.8% 0.0% 16.7% 20.0% 5.3% 4.2% 0.0% 7.1% 6.7% Gender equity 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 7.1% 0.0% Private sector development* 0.0% 4.8% 11.5% 13.3% 8.3% 20.0% 36.8% 25.0% 21.4% 0.0% 20.0% Education 50.0% 40.5% 19.2% 33.3% 25.0% 40.0% 31.6% 20.8% 28.6% 28.6% 46.7% Security/stabilization/reconstruction 12.5% 2.4% 7.7% 6.7% 16.7% 0.0% 10.5% 12.5% 14.3% 14.3% 20.0% Public sector governance/reform 25.0% 11.9% 30.8% 40.0% 33.3% 30.0% 31.6% 25.0% 21.4% 35.7% 26.7% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 19.0% 11.5% 40.0% 16.7% 40.0% 0.0% 25.0% 14.3% 28.6% 26.7% Job creation/employment 12.5% 19.0% 30.8% 6.7% 25.0% 10.0% 21.1% 25.0% 7.1% 50.0% 13.3% Health 25.0% 19.0% 15.4% 26.7% 16.7% 20.0% 21.1% 4.2% 7.1% 14.3% 13.3% Gender based violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global pandemics (e.g., COVID-19) 0.0% 2.4% 3.8% 13.3% 0.0% 0.0% 5.3% 0.0% 7.1% 14.3% 0.0% Transport 25.0% 9.5% 23.1% 0.0% 25.0% 0.0% 5.3% 12.5% 14.3% 0.0% 0.0% Anti-corruption 0.0% 14.3% 11.5% 0.0% 0.0% 0.0% 10.5% 4.2% 7.1% 0.0% 6.7% Judiciary reform 0.0% 4.8% 3.8% 6.7% 0.0% 0.0% 10.5% 4.2% 0.0% 7.1% 0.0% Economic growth 0.0% 9.5% 23.1% 20.0% 0.0% 10.0% 10.5% 12.5% 14.3% 14.3% 6.7% Agriculture and rural development 50.0% 40.5% 26.9% 33.3% 58.3% 30.0% 21.1% 33.3% 50.0% 14.3% 60.0% Trade and exports 12.5% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence* 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 4.2% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 3.8% 0.0% 0.0% 10.0% 0.0% 0.0% 7.1% 0.0% 0.0% Climate change 0.0% 7.1% 3.8% 6.7% 0.0% 0.0% 5.3% 4.2% 0.0% 7.1% 0.0% Poverty reduction 12.5% 19.0% 7.7% 13.3% 0.0% 40.0% 15.8% 29.2% 21.4% 7.1% 13.3% Disaster risk management 0.0% 2.4% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disease 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% National debt 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 12.5% 0.0% 0.0% 0.0% 8.3% 0.0% 5.3% 4.2% 7.1% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) The COVID-19 pandemic has stressed many aspects of Burundi’s growth and development. In which areas would you like to see the Burundi government focus most of its efforts related to the impact of COVID-19 over the next six months to a year? (Choose no more than THREE) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Poverty and inequality 0.0% 20.0% 15.4% 23.5% 16.7% 40.0% 16.7% 26.9% 33.3% 26.7% 11.8% Nutrition/food security 0.0% 20.0% 38.5% 41.2% 33.3% 20.0% 22.2% 26.9% 20.0% 40.0% 23.5% Public service delivery * 22.2% 12.5% 15.4% 17.6% 16.7% 40.0% 5.6% 11.5% 46.7% 0.0% 29.4% Ensuring that girls and women have equal 22.2% 12.5% 11.5% 11.8% 8.3% 10.0% 5.6% 11.5% 13.3% 40.0% 11.8% access to health care/health services Providing direct non-financial support to 22.2% 17.5% 7.7% 11.8% 0.0% 0.0% 11.1% 26.9% 26.7% 26.7% 41.2% citizens Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is 33.3% 35.0% 76.9% 11.8% 25.0% 40.0% 55.6% 38.5% 46.7% 33.3% 11.8% approved* Education 11.1% 27.5% 11.5% 35.3% 25.0% 30.0% 16.7% 15.4% 20.0% 6.7% 52.9% Healthcare 77.8% 65.0% 53.8% 76.5% 50.0% 30.0% 55.6% 50.0% 33.3% 33.3% 70.6% Economic growth 11.1% 27.5% 11.5% 35.3% 33.3% 20.0% 16.7% 34.6% 6.7% 26.7% 5.9% Ensuring sustainable business growth and 33.3% 20.0% 23.1% 23.5% 33.3% 40.0% 27.8% 15.4% 20.0% 20.0% 11.8% job creation Ensuring that girls and women have equal 0.0% 0.0% 3.8% 0.0% 0.0% 10.0% 5.6% 0.0% 0.0% 6.7% 0.0% access to job opportunities Providing direct financial support to 11.1% 12.5% 23.1% 5.9% 25.0% 20.0% 50.0% 34.6% 26.7% 33.3% 5.9% businesses* Other 22.2% 2.5% 7.7% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 5.9% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) When economic and/or social reform efforts fail or are slow to take place in Burundi, which of the following would you attribute this to? (Choose no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Inadequate funding* 33.3% 71.4% 47.4% 63.6% 60.0% 10.0% 46.7% 52.4% 46.7% 0.0% 61.5% Ongoing conflict and instability 0.0% 0.0% 15.8% 0.0% 0.0% 10.0% 13.3% 14.3% 6.7% 20.0% 7.7% Reforms are not well thought out in light of 16.7% 20.0% 15.8% 27.3% 20.0% 20.0% 13.3% 42.9% 46.7% 60.0% 7.7% country challenges* Inadequate level of government 0.0% 2.9% 10.5% 0.0% 30.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% accountability* Inadequate level of capacity in the 0.0% 0.0% 10.5% 0.0% 10.0% 60.0% 33.3% 4.8% 26.7% 0.0% 0.0% government* Corruption 66.7% 22.9% 36.8% 18.2% 30.0% 60.0% 46.7% 42.9% 46.7% 30.0% 15.4% Pressure from outside interest groups (e.g., 16.7% 8.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% private sector, unions) Political pressures and obstacles 33.3% 2.9% 10.5% 0.0% 0.0% 20.0% 6.7% 9.5% 13.3% 0.0% 23.1% Inadequate level of private sector 0.0% 20.0% 26.3% 45.5% 20.0% 10.0% 26.7% 9.5% 0.0% 20.0% 46.2% participation* Inadequate level of citizen/civil society 16.7% 11.4% 10.5% 27.3% 0.0% 0.0% 0.0% 23.8% 0.0% 0.0% 7.7% participation Inadequate level of donor coordination 16.7% 22.9% 15.8% 9.1% 10.0% 0.0% 6.7% 0.0% 6.7% 40.0% 7.7% Other 0.0% 5.7% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 7.7% *Significantly different between stakeholder groups Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you trust the World Bank 9 6.56 33 7.06 27 7.85 13 6.77 12 8.08 9 7.11 16 6.94 21 7.76 15 7.07 10 6.80 13 7.00 Group to do what is right? (1-To no degree at all, 10-To a very significant degree) 66 World Bank Group Country Opinion Survey 2021: Burundi A. Overall Context (continued) When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Burundi. (Choose no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other None. I do not consider Burundi a fragile 62.5% 69.2% 12.0% 66.7% 53.8% 0.0% 11.8% 15.4% 0.0% 57.1% 73.3% state* Food insecurity* 0.0% 5.1% 8.0% 20.0% 7.7% 11.1% 11.8% 19.2% 35.7% 0.0% 0.0% High levels of corruption* 12.5% 10.3% 52.0% 13.3% 23.1% 55.6% 41.2% 30.8% 50.0% 21.4% 6.7% Weak accountability* 0.0% 0.0% 20.0% 0.0% 0.0% 11.1% 11.8% 7.7% 0.0% 7.1% 0.0% Lack of security 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 5.9% 0.0% 14.3% 0.0% 0.0% Political uncertainty 0.0% 2.6% 0.0% 0.0% 7.7% 0.0% 5.9% 11.5% 7.1% 7.1% 6.7% Low levels of political and economic 0.0% 2.6% 12.0% 13.3% 7.7% 0.0% 29.4% 15.4% 0.0% 7.1% 6.7% inclusion Crime and violence 12.5% 0.0% 12.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 7.1% 0.0% High influx of refugees/migrants 12.5% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Lack of access to development finance 25.0% 41.0% 40.0% 46.7% 46.2% 0.0% 47.1% 46.2% 35.7% 14.3% 40.0% Policy inconsistency 0.0% 2.6% 8.0% 0.0% 7.7% 11.1% 0.0% 11.5% 21.4% 14.3% 0.0% Weak social cohesion* 25.0% 0.0% 8.0% 0.0% 0.0% 33.3% 5.9% 7.7% 7.1% 7.1% 6.7% Weak institutional capacity* 0.0% 2.6% 12.0% 0.0% 0.0% 77.8% 23.5% 7.7% 28.6% 7.1% 0.0% Other 12.5% 2.6% 4.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Burundi? Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IDA)* 8 8.50 41 6.95 27 8.93 14 4.21 13 7.92 9 6.56 18 7.61 25 6.68 15 8.67 14 7.36 15 6.47 The International Finance Corporation (IFC), the 8 5.75 39 3.51 25 4.20 14 4.07 12 3.92 9 3.89 18 4.83 25 3.96 13 6.23 14 4.29 14 4.29 World Bank Group’s private sector arm *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall the World Bank Group currently plays a 9 7.89 38 7.63 27 8.63 13 6.54 13 8.69 9 8.11 19 7.42 23 8.04 14 7.71 14 6.43 14 8.07 relevant role in development in Burundi The World Bank Group’s work is aligned with what 8 6.38 34 6.50 25 7.16 13 5.77 13 6.46 8 7.88 17 6.41 20 7.30 15 6.93 12 6.42 14 6.71 I consider the development priorities for Burundi Overall, please rate your impression of the effectiveness of these organizations in Burundi. (1-Not effective at all, 10-Very effective) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank (IDA) 8 7.63 34 6.94 27 7.78 11 6.36 13 7.85 9 6.89 16 7.13 22 7.77 15 7.07 13 6.46 14 7.93 The International Finance Corporation (IFC), the 5 4.40 22 5.55 15 5.47 6 5.17 9 4.11 3 6.00 11 5.09 12 5.50 13 5.08 10 6.80 13 6.92 World Bank Group’s private sector arm Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group’s work 9 6.78 40 7.23 26 7.58 14 7.43 13 7.92 9 7.56 19 7.37 22 7.73 15 7.13 13 6.31 13 7.46 help to achieve development results in Burundi? (1-To no degree at all, 10-To a very significant degree) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the World Bank Group 8 6.88 36 7.44 26 7.54 14 8.57 13 7.54 8 7.75 19 6.63 20 7.65 14 7.07 13 5.77 14 7.07 influence the development agenda in Burundi? (1-To no degree at all, 10-To a very significant degree) 68 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes Toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Burundi, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Burundi? (Choose no more than THREE) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Gender equity* 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 20.0% 6.7% 13.3% 0.0% Private sector development* 11.1% 7.3% 22.2% 0.0% 30.8% 0.0% 73.7% 24.0% 40.0% 26.7% 25.0% Education 33.3% 63.4% 33.3% 41.2% 30.8% 33.3% 31.6% 20.0% 33.3% 26.7% 37.5% Public sector governance/reform 33.3% 4.9% 11.1% 11.8% 15.4% 44.4% 15.8% 32.0% 13.3% 20.0% 18.8% Security/stabilization/reconstruction 0.0% 2.4% 0.0% 11.8% 7.7% 11.1% 15.8% 4.0% 0.0% 6.7% 6.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Food security 11.1% 26.8% 7.4% 29.4% 15.4% 11.1% 15.8% 12.0% 20.0% 20.0% 37.5% Urban development 0.0% 4.9% 0.0% 5.9% 0.0% 0.0% 0.0% 4.0% 0.0% 13.3% 0.0% Gender based violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Global pandemics (e.g., COVID-19) 0.0% 4.9% 3.7% 11.8% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Energy 33.3% 31.7% 29.6% 23.5% 46.2% 11.1% 31.6% 8.0% 40.0% 13.3% 18.8% Water and sanitation 0.0% 2.4% 3.7% 0.0% 7.7% 0.0% 0.0% 0.0% 6.7% 6.7% 0.0% Job creation/employment 11.1% 31.7% 29.6% 23.5% 15.4% 33.3% 15.8% 36.0% 20.0% 46.7% 18.8% Health 22.2% 17.1% 7.4% 11.8% 15.4% 11.1% 10.5% 12.0% 0.0% 0.0% 18.8% Social protection 0.0% 2.4% 3.7% 0.0% 0.0% 11.1% 0.0% 4.0% 0.0% 6.7% 0.0% Transport 22.2% 12.2% 29.6% 17.6% 23.1% 11.1% 5.3% 12.0% 13.3% 20.0% 12.5% Agriculture and rural development* 66.7% 41.5% 48.1% 58.8% 69.2% 11.1% 26.3% 44.0% 33.3% 13.3% 68.8% Trade and exports 0.0% 2.4% 11.1% 0.0% 7.7% 0.0% 0.0% 0.0% 6.7% 0.0% 6.3% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 4.9% 11.1% 11.8% 0.0% 11.1% 5.3% 0.0% 0.0% 6.7% 0.0% Social cohesion* 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 9.8% 7.4% 11.8% 0.0% 0.0% 5.3% 8.0% 0.0% 0.0% 0.0% Poverty reduction 22.2% 2.4% 11.1% 17.6% 7.7% 22.2% 15.8% 24.0% 33.3% 13.3% 12.5% National debt 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption 0.0% 0.0% 7.4% 0.0% 0.0% 11.1% 0.0% 8.0% 0.0% 0.0% 6.3% Judiciary reform* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 13.3% 0.0% Economic growth 11.1% 14.6% 11.1% 5.9% 7.7% 33.3% 10.5% 12.0% 20.0% 0.0% 12.5% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications 11.1% 0.0% 3.7% 0.0% 0.0% 0.0% 15.8% 0.0% 6.7% 0.0% 0.0% technology* *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Responsiveness to needs 6 4.83 24 5.54 24 6.08 8 8.13 7 4.86 5 7.00 14 5.86 13 5.38 10 6.40 9 5.11 6 5.00 Flexibility (in terms of the institution’s products 5 4.80 26 4.69 22 5.73 12 6.00 10 5.50 5 4.80 12 5.25 14 5.14 13 5.38 12 4.92 10 5.70 and services) Flexibility (in terms of changing country 6 5.17 26 4.65 24 6.04 13 5.92 10 5.20 5 5.20 14 5.29 14 5.36 14 6.07 11 5.00 10 5.20 circumstances) Being inclusive 7 7.00 30 5.23 24 6.96 10 6.70 10 6.40 5 5.60 13 6.46 17 6.24 13 7.23 10 5.40 9 5.89 Openness (sharing data and other information) 7 7.86 26 6.15 22 7.00 8 7.38 10 6.80 7 6.86 14 6.43 16 6.81 14 6.93 12 5.25 11 5.73 Collaboration with the Government 7 7.86 34 6.41 25 7.40 13 7.46 11 7.36 8 7.50 17 6.88 22 8.27 14 7.36 12 7.08 10 7.90 The speed in which it gets things accomplished on 8 6.00 35 5.86 25 6.08 11 4.73 11 5.36 6 5.00 14 5.36 17 5.41 12 5.42 12 5.50 11 5.82 the ground Helping to bring discipline/effective supervision to 6 7.17 31 6.71 27 8.00 12 6.92 12 7.00 5 7.20 16 6.94 16 6.69 13 6.85 12 6.00 12 6.50 implementation of investment projects Collaboration with civil society* 6 6.00 18 6.72 17 6.18 8 8.50 8 7.25 3 3.67 11 5.00 16 5.69 13 6.23 11 5.27 10 6.70 Staff accessibility 5 6.40 23 5.43 22 6.45 7 7.00 6 7.33 6 5.83 13 5.38 13 5.46 12 6.25 11 4.82 11 5.55 Collaboration with other donors and development 5 8.20 24 7.42 19 7.53 9 8.11 8 8.13 7 6.57 15 6.73 13 7.38 12 7.42 11 7.27 11 7.36 partners Collaboration with the private sector 7 5.00 17 6.29 18 6.89 10 6.50 8 6.25 2 5.00 15 6.00 14 6.57 13 6.69 10 5.80 10 6.10 Collaboration with the UN 4 7.75 24 8.29 14 8.00 10 7.70 7 8.43 7 8.14 11 7.36 10 8.00 11 8.36 10 7.70 10 8.10 Straightforwardness and honesty 6 6.83 27 5.59 22 7.00 7 7.14 7 6.57 5 6.40 11 7.09 13 7.62 12 7.58 11 5.36 10 6.70 Treating clients and stakeholders in Burundi with 7 8.00 28 5.75 24 7.58 11 6.00 8 7.75 3 8.33 17 6.82 15 7.47 12 7.92 12 5.67 10 6.90 Being a long-term partner* 6 8.67 27 5.78 24 7.92 6 5.83 8 8.00 4 8.25 14 6.79 14 7.43 14 8.07 9 7.11 10 6.10 Acting with compassion and empathy 5 6.00 21 5.95 21 6.90 7 7.00 6 5.83 3 6.00 9 5.44 13 6.38 13 5.77 12 6.08 8 5.88 Insisting on accountability through its lending* 5 8.00 23 7.61 22 7.77 9 8.56 8 8.13 6 7.00 11 6.55 16 7.31 12 8.00 11 5.55 7 6.14 Measuring results effectively 7 6.57 26 7.15 26 7.96 10 8.40 11 7.27 7 7.00 12 6.75 15 7.13 14 7.71 11 5.55 9 6.56 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statement? (1- Strongly disagree, 10- Strongly agree) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group takes decisions quickly in 8 6.25 22 4.59 22 6.41 8 6.38 9 4.67 3 5.67 12 4.75 12 5.92 13 4.77 8 5.63 12 5.00 Burundi To what extent do you agree/disagree with the following statements about the World Bank Group in Burundi? (1- Strongly disagree, 10- Strongly agree) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean The World Bank Group’s financial instruments 8 7.38 32 6.06 24 7.00 13 6.23 11 6.36 5 8.00 14 6.43 20 7.50 11 7.18 10 6.80 12 6.58 meet the needs of Burundi The World Bank Group meets Burundi’s needs for 9 6.56 30 5.43 22 6.27 11 5.64 11 6.82 8 7.25 14 4.36 19 6.63 13 5.77 11 5.91 12 7.17 knowledge services Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How important is the World Bank Group’s global advocacy role in areas such as climate, health, 8 7.88 30 8.13 21 8.19 13 8.00 9 7.44 4 7.50 14 8.57 17 8.41 13 8.00 10 7.50 13 8.31 gender, and debt? (1- Not important at all, 10- Very important) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent do you believe that the donor community is doing enough to support the 8 6.75 28 5.61 23 5.83 11 5.45 8 5.88 5 7.40 10 6.50 19 5.95 12 5.83 13 5.15 7 6.71 government’s efforts related to refugees in Burundi? (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Burundi? (Choose no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Business development 0.0% 16.2% 22.2% 0.0% 0.0% 0.0% 21.1% 17.4% 33.3% 0.0% 20.0% Infrastructure 42.9% 16.2% 7.4% 28.6% 27.3% 28.6% 5.3% 21.7% 16.7% 46.2% 6.7% Health 42.9% 32.4% 18.5% 28.6% 27.3% 14.3% 26.3% 17.4% 8.3% 7.7% 20.0% Supporting poor and marginalized local 71.4% 32.4% 37.0% 42.9% 9.1% 28.6% 26.3% 47.8% 41.7% 53.8% 26.7% communities Jobs 14.3% 21.6% 37.0% 14.3% 18.2% 28.6% 31.6% 17.4% 33.3% 30.8% 13.3% Education 14.3% 29.7% 25.9% 7.1% 27.3% 42.9% 36.8% 26.1% 25.0% 23.1% 26.7% Social cohesion 14.3% 18.9% 33.3% 35.7% 54.5% 14.3% 15.8% 47.8% 33.3% 23.1% 46.7% Public services 0.0% 2.7% 11.1% 14.3% 9.1% 14.3% 5.3% 0.0% 8.3% 7.7% 0.0% Macro issues 0.0% 0.0% 0.0% 7.1% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 6.7% Other 0.0% 2.7% 0.0% 7.1% 0.0% 14.3% 10.5% 0.0% 0.0% 7.7% 6.7% Don’t know 0.0% 10.8% 3.7% 7.1% 9.1% 0.0% 5.3% 0.0% 0.0% 0.0% 13.3% E. World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of the Other Bilateral/ President/ Employee PMU/ Local Government Multilateral Private Percentage of Respondents PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Weekly 11.1% 2.4% 11.1% 7.1% 0.0% 0.0% 0.0% 3.8% 6.7% 7.1% 12.5% Monthly* 44.4% 9.5% 33.3% 0.0% 0.0% 14.3% 5.6% 7.7% 20.0% 28.6% 6.3% A few times a year* 22.2% 21.4% 29.6% 14.3% 53.8% 85.7% 50.0% 34.6% 53.3% 21.4% 18.8% Rarely 22.2% 42.9% 18.5% 35.7% 30.8% 0.0% 22.2% 30.8% 13.3% 42.9% 43.8% Never* 0.0% 23.8% 7.4% 42.9% 15.4% 0.0% 22.2% 23.1% 6.7% 0.0% 18.8% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2021: Burundi E. World Bank Group’s Knowledge Work and Activities (continued) In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Are adaptable to Burundi’s specific development 8 6.00 26 7.08 20 7.30 7 8.00 8 5.63 5 8.00 11 6.36 14 7.57 13 6.85 14 7.21 12 7.92 challenges and country circumstances (1-To no degree at all, 10-To a very significant degree) Office of the Other Bilateral/ President/PM/ Employee of PMU/ Local Government Multilateral Private Minister Ministry Consultant Government Institution Agency Sector CSO Academia Media Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the World Bank Group's knowledge work 9 6.22 30 6.37 22 6.36 13 7.00 10 6.90 6 8.00 14 6.79 18 6.83 13 5.62 13 6.08 12 7.17 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 8 7.25 27 6.19 21 7.24 9 7.22 10 7.70 6 7.00 13 6.62 18 6.78 12 7.00 10 7.60 11 8.09 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 73 World Bank Group Country Opinion Survey 2021: Burundi F. The Future Role of The World Bank Group in Burundi Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Ensure greater selectivity in its work 0.0% 5.0% 3.7% 13.3% 7.7% 14.3% 5.6% 0.0% 14.3% 6.7% 12.5% Provide more adequate data/knowledge/statistics/figures on 0.0% 15.0% 7.4% 26.7% 0.0% 28.6% 22.2% 20.0% 14.3% 26.7% 6.3% Burundi’s economy Engage more effectively with civil society* 12.5% 2.5% 3.7% 13.3% 0.0% 0.0% 5.6% 72.0% 14.3% 26.7% 12.5% Increase the level of capacity development 12.5% 25.0% 40.7% 20.0% 15.4% 28.6% 33.3% 20.0% 21.4% 13.3% 18.8% in the country Engage more directly with beneficiaries 25.0% 32.5% 18.5% 26.7% 23.1% 0.0% 16.7% 16.0% 28.6% 53.3% 37.5% Improve the quality of its experts as related 12.5% 10.0% 11.1% 0.0% 7.7% 0.0% 11.1% 8.0% 7.1% 26.7% 18.8% to Burundi’s specific challenges Engage more effectively with private sector* 0.0% 0.0% 22.2% 13.3% 15.4% 14.3% 38.9% 12.0% 14.3% 13.3% 0.0% Increase the level of World Bank Group 0.0% 5.0% 7.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% staffing in Burundi’s office Offer more innovative knowledge products 12.5% 17.5% 3.7% 6.7% 0.0% 0.0% 5.6% 8.0% 0.0% 6.7% 12.5% and services Collaborate more effectively with 12.5% 22.5% 25.9% 13.3% 30.8% 0.0% 0.0% 8.0% 0.0% 6.7% 43.8% Government clients* Work faster 12.5% 0.0% 3.7% 0.0% 15.4% 0.0% 5.6% 0.0% 7.1% 0.0% 12.5% Reduce the complexity of obtaining World 62.5% 37.5% 29.6% 13.3% 61.5% 0.0% 22.2% 20.0% 28.6% 13.3% 18.8% Bank Group financing* Offer more real-time advice and guidance 0.0% 2.5% 0.0% 13.3% 7.7% 0.0% 5.6% 4.0% 7.1% 0.0% 0.0% Help to bring discipline/effective supervision to implementation of World Bank Group 12.5% 2.5% 11.1% 0.0% 0.0% 14.3% 0.0% 4.0% 0.0% 6.7% 0.0% projects Engage more effectively with partners such 25.0% 2.5% 0.0% 0.0% 0.0% 71.4% 0.0% 4.0% 7.1% 0.0% 0.0% as bilaterals, multilaterals, trust funds, UN* Offer more innovative financial products and 0.0% 12.5% 11.1% 40.0% 7.7% 14.3% 16.7% 4.0% 35.7% 0.0% 0.0% services* Other* 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2021: Burundi F. The Future Role of The World Bank Group in Burundi (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Donor community 22.2% 12.8% 18.5% 12.5% 8.3% 42.9% 11.8% 7.7% 7.1% 13.3% 6.7% Youth/university groups 0.0% 15.4% 11.1% 25.0% 8.3% 14.3% 0.0% 11.5% 7.1% 6.7% 20.0% Private sector* 22.2% 25.6% 59.3% 12.5% 25.0% 28.6% 94.1% 38.5% 42.9% 40.0% 6.7% Local government* 55.6% 41.0% 7.4% 43.8% 41.7% 14.3% 0.0% 15.4% 14.3% 6.7% 53.3% NGOs/Community Based Organizations* 22.2% 23.1% 29.6% 6.3% 0.0% 0.0% 35.3% 61.5% 21.4% 40.0% 20.0% Beneficiaries* 33.3% 35.9% 29.6% 43.8% 66.7% 14.3% 35.3% 19.2% 57.1% 13.3% 53.3% Academia/think tanks/research institutes* 11.1% 7.7% 25.9% 12.5% 16.7% 42.9% 5.9% 15.4% 50.0% 0.0% 6.7% Parliament* 0.0% 2.6% 0.0% 12.5% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% UN agencies* 0.0% 2.6% 3.7% 0.0% 0.0% 28.6% 0.0% 0.0% 0.0% 6.7% 0.0% Media* 11.1% 5.1% 3.7% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 66.7% 0.0% Peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Emerging donors 11.1% 2.6% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional organizations 11.1% 2.6% 3.7% 6.3% 8.3% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Foundations 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Other 0.0% 0.0% 3.7% 6.3% 0.0% 0.0% 0.0% 11.5% 0.0% 0.0% 13.3% Don’t know 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2021: Burundi F. The Future Role of The World Bank Group in Burundi (continued) Which TWO organizations are the most valuable for the World Bank Group to collaborate with to tackle fragility in Burundi? (Select no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other World Food Program (WFP)* 50.0% 29.7% 40.0% 50.0% 0.0% 16.7% 31.3% 12.5% 23.1% 16.7% 13.3% World Health Organization (WHO) 50.0% 40.5% 20.0% 31.3% 50.0% 16.7% 25.0% 25.0% 23.1% 16.7% 26.7% United Nations Development Program 16.7% 35.1% 56.0% 43.8% 50.0% 66.7% 50.0% 41.7% 76.9% 50.0% 46.7% (UNDP) United Nations Peacekeeping 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 18.8% 0.0% 7.7% 8.3% 6.7% Save the Children 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% The Red Cross 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 18.8% 8.3% 7.7% 0.0% 0.0% The United Nations International Children's 66.7% 45.9% 36.0% 31.3% 0.0% 33.3% 0.0% 12.5% 23.1% 25.0% 26.7% Emergency Fund (UNICEF)* The International Committee of the Red 16.7% 2.7% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% Cross (ICRC) None. I don’t believe the World Bank Group needs to partner with other development 0.0% 8.1% 12.0% 6.3% 16.7% 0.0% 18.8% 29.2% 23.1% 8.3% 13.3% organizations. Don’t know 0.0% 13.5% 12.0% 6.3% 33.3% 33.3% 6.3% 25.0% 0.0% 33.3% 26.7% *Significantly different between stakeholder groups G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Burundi?* Office of the Other Bilateral/ President/ Employee PMU/ Local Government Multilateral Private Percentage of Respondents PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Never* 12.5% 42.5% 7.7% 40.0% 15.4% 0.0% 15.8% 50.0% 28.6% 20.0% 37.5% Less than once a year 12.5% 15.0% 3.8% 26.7% 30.8% 14.3% 26.3% 16.7% 14.3% 13.3% 18.8% Once a year to a few times a year 50.0% 35.0% 11.5% 20.0% 46.2% 28.6% 52.6% 20.8% 42.9% 53.3% 31.3% Less than once a month* 0.0% 0.0% 11.5% 0.0% 7.7% 42.9% 0.0% 0.0% 0.0% 6.7% 12.5% At least once a month* 25.0% 5.0% 38.5% 13.3% 0.0% 14.3% 5.3% 12.5% 7.1% 6.7% 0.0% At least once a week* 0.0% 2.5% 26.9% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2021: Burundi G. Communication and Information Sharing (continued) How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Local radio* 66.7% 78.6% 51.9% 93.8% 53.8% 0.0% 33.3% 50.0% 35.7% 64.3% 71.4% International radio 0.0% 9.5% 22.2% 6.3% 0.0% 0.0% 11.1% 19.2% 7.1% 21.4% 14.3% Local newspapers 22.2% 28.6% 25.9% 18.8% 23.1% 28.6% 50.0% 34.6% 42.9% 21.4% 7.1% International newspapers 0.0% 7.1% 0.0% 6.3% 0.0% 0.0% 16.7% 11.5% 7.1% 0.0% 0.0% Local television* 66.7% 38.1% 33.3% 50.0% 30.8% 0.0% 22.2% 11.5% 21.4% 14.3% 50.0% International television 0.0% 7.1% 3.7% 6.3% 7.7% 28.6% 11.1% 15.4% 14.3% 14.3% 7.1% Periodicals* 0.0% 7.1% 11.1% 0.0% 7.7% 14.3% 5.6% 3.8% 35.7% 7.1% 0.0% Social media* 33.3% 21.4% 29.6% 12.5% 30.8% 71.4% 38.9% 15.4% 0.0% 42.9% 21.4% Other* 11.1% 2.4% 11.1% 0.0% 23.1% 28.6% 0.0% 26.9% 21.4% 0.0% 21.4% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than THREE) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other World Bank Group’s publications and other 33.3% 37.5% 44.4% 47.1% 61.5% 85.7% 31.6% 60.0% 85.7% 66.7% 56.3% written materials* e-Newsletters* 44.4% 10.0% 25.9% 0.0% 7.7% 14.3% 47.4% 32.0% 21.4% 6.7% 12.5% World Bank Group’s 44.4% 80.0% 74.1% 76.5% 76.9% 14.3% 57.9% 52.0% 78.6% 53.3% 93.8% seminars/workshops/conferences* Social media 22.2% 15.0% 3.7% 29.4% 7.7% 28.6% 15.8% 8.0% 7.1% 33.3% 18.8% Direct contact with World Bank Group 44.4% 52.5% 37.0% 47.1% 76.9% 42.9% 47.4% 48.0% 42.9% 33.3% 62.5% World Bank Group’s website 55.6% 27.5% 40.7% 23.5% 38.5% 57.1% 15.8% 32.0% 35.7% 20.0% 18.8% Webinars or online events hosted by the 0.0% 7.5% 14.8% 0.0% 0.0% 0.0% 21.1% 4.0% 7.1% 6.7% 0.0% World Bank Group Interviews and press conferences for the 33.3% 42.5% 22.2% 35.3% 23.1% 0.0% 36.8% 32.0% 7.1% 46.7% 12.5% Burundi’s media *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website?* (Select only ONE response) Office of the Other Bilateral/ President/ Employee PMU/ Local Government Multilateral Private Percentage of Respondents PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other High speed/WiFi 55.6% 74.2% 92.6% 66.7% 69.2% 100.0% 70.6% 87.5% 92.3% 100.0% 64.3% Dial-up 44.4% 25.8% 7.4% 33.3% 30.8% 0.0% 29.4% 12.5% 7.7% 0.0% 35.7% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2021: Burundi H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in your country?* Office of the Other Bilateral/ President/ Employee PMU/ Local Government Multilateral Private Percentage of Respondents PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Yes 37.5% 34.1% 92.0% 26.7% 27.3% 70.0% 50.0% 19.0% 15.4% 27.3% 20.0% No 62.5% 65.9% 8.0% 73.3% 72.7% 30.0% 50.0% 81.0% 84.6% 72.7% 80.0% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Burundi? (Select only ONE response) Office of the Other Bilateral/ President/ Employee PMU/ Local Government Multilateral Private Percentage of Respondents PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other The World Bank (IDA) 100.0% 92.3% 100.0% 100.0% 100.0% 71.4% 87.5% 75.0% 100.0% 66.7% 100.0% The International Finance Corporation (IFC) 0.0% 7.7% 0.0% 0.0% 0.0% 28.6% 12.5% 25.0% 0.0% 33.3% 0.0% The Multilateral Investment Guarantee 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agency (MIGA) International Centre for Settlement of 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Investment Disputes (ICSID) Which of the following describes most of your exposure to the World Bank Group in Burundi? (Choose no more than TWO) Office of the Other Bilateral/ Percentage of Respondents President/ Employee PMU/ Local Government Multilateral Private (Responses combined) PM/Minister of Ministry Consultant Government Institutions Agency Sector CSO Academia Media Other Observer* 0.0% 16.7% 3.7% 14.3% 16.7% 20.0% 41.2% 45.0% 33.3% 25.0% 33.3% Use World Bank Group reports/data* 50.0% 23.3% 14.8% 21.4% 33.3% 30.0% 17.6% 20.0% 66.7% 50.0% 25.0% Engage in World Bank Group 12.5% 23.3% 22.2% 14.3% 16.7% 0.0% 17.6% 30.0% 0.0% 8.3% 8.3% related/sponsored events/activities Collaborate as part of my professional 50.0% 53.3% 85.2% 42.9% 41.7% 70.0% 41.2% 15.0% 33.3% 8.3% 33.3% duties* Use World Bank Group website for 37.5% 30.0% 29.6% 42.9% 41.7% 20.0% 23.5% 30.0% 46.7% 50.0% 33.3% information, data, research, etc. *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2021: Burundi Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group27 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY21 Burundi COS questionnaire: All 10-point scale questions and questions B7, B9, B10, and F1. Collaborating with the WBG, FY17 N=77 Not collaborating with the WBG, FY21 N=117 A. Overall Context To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/federal government 66 7.23 2.78 97 7.96 2.61 Bilateral organizations (e.g., JICA, GIZ, USAID, TMEA) 61 6.39 2.16 85 6.64 2.50 The World Bank Group 69 7.35 1.96 95 7.12 2.48 The International Monetary Fund 55 6.24 2.37 84 6.35 2.73 The United Nations (UN) 63 5.95 2.48 92 6.34 2.67 The World Health Organization (WHO) 60 6.52 2.37 98 7.15 2.33 Regional development banks (e.g., AfDB) 67 7.06 1.97 100 7.65 2.18 Burundi’s Central Bank* 66 7.12 2.34 101 8.24 2.36 International private sector 52 4.98 2.27 74 4.97 2.47 Domestic private sector 65 6.29 2.01 100 6.36 2.15 International civil society (e.g., NGOs, CBOs) 61 5.38 2.45 94 5.56 2.56 Domestic civil society (e.g., NGOs, CBOs) 70 6.21 2.52 110 6.49 2.49 Youth organizations 65 5.95 2.18 98 6.57 2.49 Faith-based institutions 66 7.02 1.98 98 6.38 2.27 Domestic traditional media and their web presence 67 6.27 1.72 101 6.85 2.33 International media and their web presence 64 5.61 2.17 85 5.35 2.44 Web based media 65 5.37 2.49 93 4.80 2.18 *Significantly different between collaborators and non-collaborators B. Overall Attitudes Toward the World Bank Group How familiar are you with the work of these organizations in Burundi? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IDA)* 75 8.55 2.07 109 6.34 3.18 The International Finance Corporation (IFC), the World 73 4.30 3.06 103 4.10 3.11 Bank Group’s private sector arm *Significantly different between collaborators and non-collaborators 27 Only 194 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 79 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes Toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, the World Bank Group currently plays a relevant 75 8.00 2.24 102 7.66 2.39 role in development in Burundi The World Bank Group’s work is aligned with what I 72 6.63 2.56 93 6.69 2.52 consider the development priorities for Burundi Overall, please rate your impression of the effectiveness of these organizations in Burundi. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank (IDA) 74 7.54 2.07 94 6.98 2.44 The International Finance Corporation (IFC), the World 48 5.21 2.45 60 5.55 2.69 Bank Group’s private sector arm Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 73 7.22 2.32 105 7.36 2.50 achieve development results in Burundi? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 73 7.22 2.28 97 7.32 2.33 development agenda in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in Burundi? * (Select only ONE response) Collaborating with the Not collaborating with Percentage of Respondents WBG the WBG To a fully sufficient degree 23.0% 18.1% To a somewhat sufficient degree 44.6% 28.4% To a somewhat insufficient degree 20.3% 12.1% To a very insufficient degree 8.1% 25.0% Don't know 4.1% 16.4% *Significantly different between collaborators and non-collaborators 80 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes Toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) Percentage of Respondents Collaborating with the Not collaborating with the (Responses combined) WBG WBG Not adequately flexible in changing country circumstances 24.7% 15.4% Not sufficiently focused on sustainable results 9.6% 6.7% Not collaborating enough with civil society (e.g., NGOs, CBOs)* 4.1% 13.5% Not enough public disclosure of its work* 9.6% 26.0% Arrogant in its approach 4.1% 1.0% Inadequate World Bank Group’s staffing in Burundi 9.6% 7.7% Inadequate level of real-time advice and guidance 1.4% 3.8% Inadequate number of innovative knowledge products and services 5.5% 2.9% Inadequate number of innovative financial products and services 2.7% 3.8% Not focused enough on issues that are unique to post-conflict 5.5% 4.8% countries Not willing to honestly criticize policies and reform efforts in the 16.4% 7.7% country Staff too inaccessible 6.8% 1.9% Not collaborating enough with private sector 12.3% 8.7% Not collaborating enough with partners such as bilaterals, 2.7% 1.9% multilaterals, trust funds, UN Not aligned with country priorities 15.1% 21.2% Not adequately sensitive to political/social realities in Burundi 9.6% 13.5% Too influenced by developed countries 6.8% 8.7% World Bank Group’s processes too slow and complex* 34.2% 18.3% Other 1.4% 1.9% Don’t know 5.5% 14.4% *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Burundi, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Burundi? (Choose no more than THREE) Percentage of Respondents Collaborating with the Not collaborating with the (Responses combined) WBG WBG Gender equity 1.3% 6.1% Private sector development 26.7% 21.7% Education 32.0% 44.3% Public sector governance/reform 16.0% 15.7% Security/stabilization/reconstruction 5.3% 6.1% Global/regional integration 0.0% 0.9% Food security 16.0% 20.9% Urban development 2.7% 3.5% Gender based violence 0.0% 0.9% Global pandemics (e.g., COVID-19) 2.7% 2.6% Energy 28.0% 25.2% Water and sanitation 1.3% 2.6% Job creation/employment 26.7% 24.3% Health 14.7% 12.2% Social protection (e.g., pensions, targeted social assistance) 2.7% 2.6% Transport (e.g., roads, bridges, transportation) 22.7% 13.0% Agriculture and rural development 41.3% 46.1% Trade and exports 4.0% 1.7% Crime and violence 0.0% 0.0% Natural resource management 8.0% 3.5% Social cohesion 0.0% 0.9% Climate change (e.g., mitigation, adaptation) 8.0% 3.5% Poverty reduction* 6.7% 18.3% National debt 0.0% 0.9% Anti-corruption 5.3% 0.9% Judiciary reform 0.0% 1.7% Economic growth 12.0% 12.2% Disaster risk management 0.0% 0.0% Disease (e.g., malaria, diarrheal diseases) 0.0% 0.0% Information and communications technology 4.0% 2.6% *Significantly different between collaborators and non-collaborators C. World Bank Group’s Work and Engagement on the Ground Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Burundi solve its most 64 7.03 2.12 86 7.27 2.72 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 49 5.49 2.49 55 4.53 3.04 adequately staffed in Burundi? (1-To no degree at all, 10-To a very significant degree) 82 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 61 5.66 2.52 75 5.68 2.54 Flexibility (in terms of the institution’s products and 57 5.33 2.47 71 5.13 2.57 services) Flexibility (in terms of changing country circumstances) 60 5.42 2.53 76 5.17 2.34 Being inclusive 63 6.29 2.57 73 5.97 2.58 Openness (sharing data and other information) 58 6.66 2.43 77 6.45 2.34 Collaboration with the Government 67 7.16 2.45 91 7.23 2.36 The speed in which it gets things accomplished on the 67 5.49 2.45 81 5.48 2.63 ground Helping to bring discipline/effective supervision to 69 7.14 2.10 81 6.80 2.19 implementation of investment projects Collaboration with civil society 51 6.00 2.44 59 6.22 2.21 Staff accessibility 59 6.03 2.48 60 5.55 2.30 Collaboration with other donors and development partners 55 7.00 2.34 65 7.60 1.80 Collaboration with the private sector 51 6.20 2.14 60 6.13 2.31 Collaboration with the UN 46 7.72 2.15 61 8.21 1.83 Straightforwardness and honesty 53 6.68 2.27 67 6.39 2.54 Treating clients and stakeholders in Burundi with respect 59 6.76 2.72 76 6.71 2.57 Being a long-term partner 58 7.02 2.59 67 7.06 2.39 Acting with compassion and empathy 48 6.33 2.15 58 5.88 2.54 Insisting on accountability through its lending 53 7.75 1.84 67 7.00 2.38 Measuring results effectively 64 7.52 1.70 74 6.91 2.34 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 66 5.26 3.04 71 4.56 2.97 The World Bank Group effectively monitors and evaluates 72 7.81 1.83 93 7.68 2.29 the projects and programs it supports The World Bank Group’s approvals and reviews are done 67 6.46 2.39 85 6.33 2.64 in a timely fashion The World Bank Group’s Environmental and Social 51 7.16 2.16 67 6.57 2.45 Framework requirements are reasonable The World Bank Group’s conditions on its lending are 46 6.54 2.29 62 5.98 2.87 reasonable The World Bank Group takes decisions quickly in Burundi 54 5.39 2.58 63 5.27 2.87 Working with the World Bank Group increases Burundi’s 68 6.78 2.81 84 7.02 2.63 institutional capacity 83 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in Burundi? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 64 6.56 2.53 82 6.79 2.70 needs of Burundi The World Bank Group meets Burundi’s needs for 62 6.00 2.50 84 6.02 2.79 knowledge services (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the 41 6.93 2.71 57 7.19 2.99 outbreak. Please rate the usefulness of this more informal advice and guidance to the Burundi government’s efforts to support citizens throughout this crisis? (1- Not useful at all, 10- Very useful) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is the World Bank Group’s global advocacy 59 7.92 1.94 79 8.20 2.14 role in areas such as climate, health, gender, and debt? (1- Not important at all, 10- Very important) How effectively does the World Bank Group support Burundi’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems 59 6.46 2.95 82 6.55 2.98 in the Government (e.g., tax collection) To develop better and stronger data collection/analytics 68 7.38 2.07 82 7.41 2.44 systems within the Government To strengthen the country’s crisis preparedness 61 7.34 2.14 79 7.25 2.58 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related 55 5.64 2.71 78 6.01 2.66 to refugees in Burundi? (1-To no degree at all, 10-To a very significant degree) 84 World Bank Group Country Opinion Survey 2021: Burundi D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 37 5.78 2.86 40 6.35 2.72 Gender equity 36 6.81 2.21 49 6.47 2.61 Private sector development 50 6.20 2.29 51 5.82 2.30 Education 55 6.89 2.42 61 6.52 2.48 Public sector governance/reform 52 6.31 2.41 60 6.20 2.65 Global/regional integration 36 6.47 1.78 44 6.82 2.29 Food security 55 6.16 2.61 68 6.81 2.34 Urban development 43 5.60 2.41 48 6.06 2.41 Energy 56 6.75 2.53 62 6.74 2.39 Water and sanitation 51 6.27 2.36 55 6.53 2.54 Job creation/employment* 54 6.65 2.50 58 5.62 2.80 Health 59 7.47 1.96 66 7.12 2.29 Transport (e.g., roads, bridges, transportation) 54 6.94 2.12 64 6.55 2.74 Agriculture and rural development 59 7.02 2.35 72 6.94 2.29 Trade and exports 35 5.74 1.98 37 5.46 2.53 Climate change (e.g., mitigation, adaptation) 46 6.00 2.10 51 5.63 2.46 Poverty reduction 53 6.77 2.19 68 5.93 2.91 Anti-corruption 39 4.59 2.48 46 4.98 2.63 Economic growth 52 6.17 2.39 61 6.10 2.74 Disease (e.g., malaria, diarrheal diseases) 46 6.78 2.46 57 6.82 2.33 Information and communications technology 32 6.44 1.93 45 6.20 2.63 Gender based violence 29 6.03 2.03 39 5.59 2.46 *Significantly different between collaborators and non-collaborators The World Bank Group has provided fast track support to Burundi related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to you r country, in the following areas: (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Supporting health interventions for saving lives 48 6.35 3.08 61 7.15 2.56 Education 37 4.32 2.87 50 5.32 3.17 Protecting poor people 39 5.49 3.00 50 5.94 2.97 Ensuring sustainable business growth and job creation 32 4.66 2.63 43 5.05 2.81 Strengthening policies, institutions and investments for 31 5.29 2.28 47 5.79 3.05 rebuilding better Macroeconomic stability and transparent debt 25 5.08 2.68 35 5.46 3.29 management 85 World Bank Group Country Opinion Survey 2021: Burundi E. World Bank Group’s Knowledge Work and Activities In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 42 5.93 2.41 54 5.50 2.63 Include appropriate level of stakeholder involvement during 53 5.74 2.89 60 5.67 2.84 preparation Lead to practical solutions 54 6.17 2.59 62 6.23 2.64 Are source of relevant information on global good 53 6.89 2.06 57 7.28 2.30 practices Are adequately disseminated 51 5.65 2.65 70 5.00 2.86 Are translated enough into local language 45 2.60 2.32 68 3.15 2.60 Are adaptable to Burundi’s specific development 53 6.85 1.96 71 7.03 2.54 challenges and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 61 6.54 2.09 82 6.28 2.78 to development results in your country? (1- Not significant at all, 10- Very significant) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the 57 7.00 2.06 76 6.79 2.42 World Bank Group's knowledge work and activities? (1- Very low technical quality, 10- Very high technical quality) 86 World Bank Group Country Opinion Survey 2021: Burundi F. The future role of the World Bank Group in Burundi Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Ensure greater selectivity in its work 7.1% 6.4% Provide more adequate data/knowledge/statistics/figures on Burundi’s 10.0% 19.3% economy Engage more effectively with civil society (e.g., NGOs, CBOs)* 5.7% 18.3% Increase the level of capacity development in the country 24.3% 24.8% Engage more directly with beneficiaries* 17.1% 31.2% Improve the quality of its experts as related to Burundi’s specific challenges 12.9% 10.1% Engage more effectively with private sector 14.3% 11.0% Increase the level of World Bank Group staffing in Burundi’s office 4.3% 1.8% Offer more innovative knowledge products and services 10.0% 7.3% Collaborate more effectively with Government clients 17.1% 17.4% Work faster 2.9% 4.6% Reduce the complexity of obtaining World Bank Group financing* 40.0% 22.0% Offer more real-time advice and guidance 4.3% 2.8% Help to bring discipline/effective supervision to implementation of World Bank 5.7% 1.8% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 7.1% 2.8% funds, UN Offer more innovative financial products and services 14.3% 13.8% Other 1.4% 0.0% *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2021: Burundi Appendix D: Responses to Selected Questions by Year28 All data presented in this appendix are weighted. As a result, means of the FY 2021 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2017 respondents and the total number of respondents indicated may differ from those reported in the FY 2017 COS report. FY 2017 Number of comparable respondents = 190 FY 2021 Number of comparable respondents = 193 By weighting, the FY 2017 and FY 2021 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2017 FY 2021 Office of the President/Prime Minister/Minister 8.5% 8.5% Office of Parliamentarian 2.0% 2.0% Government Institutions 37.5% 37.5% Local Government 8.5% 8.5% Bilateral/Multilateral Agency 5.5% 5.5% Civil Society 13.0% 13.0% Private Sector 9.0% 9.0% Academia/Research Institute/Think Tank 7.5% 7.5% Media 8.5% 8.5% A. Overall Context In general, would you say that Burundi is headed in ... ?* Percentage of Respondents FY 2017 FY 2021 The right direction 63.9% 81.9% The wrong direction 22.5% 3.7% Not sure 13.6% 14.4% *Significantly different between FY2017 and FY2021 B. Overall Attitudes toward the World Bank Group FY 2017 FY 2021 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 171 5.73 2.51 183 7.39 2.86 Burundi?* i (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2017 and FY2021 i In FY 2021, this question was asked separately about the World Bank and the IFC (B1_1 and B1_2). For this calculation, question B1_1 that refers to the World Bank was compared to question B1 from FY 2017 – “How familiar are you with the work of the World Bank Group in Burundi”. 28Only those questions that were asked both in FY 2017 and FY 2021 country opinion surveys, with similar response scales/options, are presented in this appendix. 88 World Bank Group Country Opinion Survey 2021: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2021 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 164 7.39 2.12 179 7.75 2.36 development in Burundi. The World Bank Group’s work is aligned with what I consider the 144 6.66 2.43 165 6.71 2.54 development priorities for Burundi. FY 2017 FY 2021 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 159 7.06 2.24 168 7.24 2.29 effectiveness in Burundi.i (1-Not effective at all, 10-Very effective) i In FY 2021, this question was asked separately about the World Bank and the IFC (B4_1 and B4_2). For this calculation, question B4_1 that refers to the World Bank was compared to question B2 from FY 2017 – “Overall, please rate your impression of the World Bank Group’s effectiveness in Burundi”. FY 2017 FY 2021 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 152 6.86 2.08 180 7.30 2.50 development results in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you believe that the World Bank Group’s work and support help the poorest in Burundi?* (Select only ONE response) Percentage of Respondents FY 2017 FY 2021 To a fully sufficient degree 2.1% 23.2% To a somewhat sufficient degree 44.1% 34.7% To a somewhat insufficient degree 29.8% 14.7% To a very insufficient degree 17.6% 16.8% Don’t know 6.4% 10.5% *Significantly different between FY2017 and FY2021 C. World Bank Group’s Work and Engagement on the Ground FY 2017 FY 2021 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Burundi solve its most complicated development 142 7.24 2.01 155 7.18 2.46 challenges? (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2021 N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately 97 5.11 2.49 105 5.05 2.80 staffed in Burundi? (1-To no degree at all, 10-To a very significant degree) 89 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2021 N Mean SD N Mean SD Responsiveness to needs 118 5.55 2.10 141 5.82 2.65 Flexibility (in terms of the institution’s products and services) 103 5.24 2.03 130 5.22 2.52 Flexibility (in terms of changing country circumstances)* 119 6.06 2.42 136 5.40 2.46 Being inclusive 108 6.68 2.38 139 6.29 2.55 Openness (sharing data and other information) 121 6.21 2.08 137 6.69 2.30 Collaboration with the Government 147 7.69 1.82 162 7.29 2.42 The speed in which it gets things accomplished on the ground* 120 6.51 2.09 151 5.61 2.57 Helping to bring discipline/effective supervision to implementation of 117 7.05 2.08 149 6.99 2.12 investment projects Collaboration with civil society 109 5.58 2.50 112 6.14 2.39 Staff accessibility 123 5.45 2.34 118 5.90 2.49 Collaboration with other donors and development partners 107 6.96 2.02 122 7.44 2.14 Collaboration with the private sector 107 6.42 2.20 115 6.23 2.33 Collaboration with the UN 82 8.25 1.94 107 8.00 2.06 Straightforwardness and honesty 105 7.20 2.24 121 6.62 2.38 Treating clients and stakeholders in Burundi with respect 121 7.18 2.21 137 6.93 2.58 Being a long-term partner* 142 8.31 1.89 126 7.26 2.42 Acting with compassion and empathyi 110 6.20 2.44 i Insisting on accountability through its lending 122 7.44 2.15 Measuring results effectivelyi 139 7.21 2.18 * Significantly different between FY2017 and FY2021 i Only FY21 questionnaire had this response option To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2021 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 114 4.23 2.52 138 4.94 2.95 The World Bank Group effectively monitors and evaluates the 140 7.41 1.99 167 7.79 2.08 projects and programs it supports The World Bank Group’s approvals and reviews are done in a timely 127 5.53 2.35 153 6.39 2.57 fashion* The World Bank Group’s Environmental and Social Framework 91 6.16 2.24 117 7.12 2.32 requirements are reasonable*i The World Bank Group’s conditions on its lending are reasonable 83 6.21 2.51 112 6.27 2.71 The World Bank Group takes decisions quickly in Burundi 108 5.30 2.24 119 5.50 2.68 Working with the World Bank Group increases Burundi’s institutional 139 6.87 2.06 153 6.83 2.71 capacity * Significantly different between FY2017 and FY2021 i In FY 2017, the category was “The World Bank Group’s ‘Safeguard Policy’ requirements are reasonable”. 90 World Bank Group Country Opinion Survey 2021: Burundi C. World Bank Group’s Work and Engagement on the Ground (continued) To what extent do you agree/disagree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) FY 2017 FY 2021 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 130 6.42 2.12 148 6.79 2.63 of Burundi The World Bank Group meets Burundi’s needs for knowledge 129 5.65 2.48 150 6.00 2.71 services D. World Bank Group’s Support in Development Areas How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) FY 2017 FY 2021 N Mean SD N Mean SD Social protection* 71 4.89 2.54 81 6.06 2.72 Gender equity* 77 5.94 1.85 87 6.71 2.44 Private sector development 110 6.40 2.13 107 6.07 2.29 Education*i 104 5.64 2.32 119 6.71 2.42 Public sector governance/reform 113 6.66 2.32 116 6.40 2.49 Global/regional integration 64 6.43 2.14 82 6.82 1.96 Food security 114 6.62 2.14 127 6.61 2.35 Urban development 96 5.98 2.40 93 5.83 2.46 Energy* 116 6.21 2.44 122 6.88 2.40 Water and sanitation 95 6.07 2.26 108 6.60 2.39 Job creation/employment 109 5.93 2.16 112 6.28 2.69 Health 123 7.21 1.90 123 7.30 2.12 Transport 101 6.58 2.43 117 6.72 2.44 Agriculture and rural development 129 7.02 1.99 132 7.01 2.34 Trade and exports 66 5.14 2.38 77 5.74 2.37 Climate change 95 5.99 2.34 100 5.79 2.36 Poverty reduction 132 6.34 2.34 124 6.40 2.56 Anti-corruption 84 5.51 2.46 86 4.87 2.55 Economic growth 123 6.21 2.29 118 6.15 2.61 Disease 97 6.47 2.26 102 6.76 2.22 Information and communications technology 78 5.97 2.10 77 6.35 2.37 Gender based violence 76 5.95 2.32 69 5.76 2.24 *Significantly different between FY2017 and FY2021 i In FY 2017, the category was “Education (including vocational training) ”. 91 World Bank Group Country Opinion Survey 2021: Burundi E. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2017 FY 2021 Weekly 5.8% 5.4% Monthly 13.2% 16.8% A few times a year 37.6% 33.5% Rarely 30.2% 28.6% Never 13.2% 15.7% In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2017 FY 2021 N Mean SD N Mean SD Are timely* 124 7.25 2.11 102 6.01 2.57 Include appropriate level of stakeholder involvement during 114 6.23 2.22 117 5.76 2.80 preparation Lead to practical solutions 114 6.25 2.18 121 6.30 2.61 Are source of relevant information on global good practices 122 7.17 2.11 112 7.19 2.16 Are adequately disseminated* 127 4.61 2.33 124 5.37 2.77 Are translated enough into local language 113 2.32 1.82 114 2.85 2.34 Are adaptable to Burundi’s specific development challenges and 128 6.17 2.26 128 6.99 2.19 country circumstances* *Significantly different between FY2017 and FY2021 FY 2017 FY 2021 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results 149 7.17 2.10 150 6.50 2.52 in your country?* Overall, how would you rate the technical quality of the World Bank 138 7.47 1.86 135 6.95 2.21 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2017 and FY2021 G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Burundi? Percentage of Respondents FY 2017 FY 2021 Never 30.1% 26.8% Less than once a year 9.3% 16.2% Once a year to a few times a year 38.8% 34.6% Less than once a month 4.4% 4.5% At least once a month 9.8% 13.4% At least once a week 7.7% 4.5% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2018 FY 2021 High speed/WiFi 84.8% 80.4% Dial-up 15.2% 19.6% 92 World Bank Group Country Opinion Survey 2021: Burundi Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally collaborate/work with the World Indicator Question Bank Group in your country? Not collaborating Collaborating with with the WBG the WBG To what extent do you trust the World Bank Group to do what is right? 7.12 7.35 Overall the World Bank Group currently plays a relevant role in 7.66 8.00 development in Burundi The World Bank Group’s work is aligned with what I consider the 6.69 6.63 development priorities for Burundi Overall, please rate your impression of the World Bank’s effectiveness in 6.98 7.54 Burundi. Overall, please rate your impression of the IFC’s effectiveness in Burundi. 5.55 5.21 To what extent does the World Bank Group’s work help to achieve 7.36 7.22 development results in Burundi? To what extent does the World Bank Group influence the development 7.32 7.22 agenda in Burundi? Responsiveness to needs 5.68 5.66 Flexibility (in terms of the institution’s products and services) 5.13 5.33 Flexibility (in terms of changing country circumstances) 5.17 5.42 Being inclusive 5.97 6.29 Openness (sharing data and other information) 6.45 6.66 Collaboration with the Government 7.23 7.16 The speed in which it gets things accomplished on the ground 5.48 5.49 Helping to bring discipline/effective supervision to implementation of 6.80 7.14 investment projects Collaboration with civil society 6.22 6.00 Staff accessibility 5.55 6.03 Collaboration with other donors and development partners 7.60 7.00 Collaboration with the private sector 6.13 6.20 Collaboration with the UN 8.21 7.72 Straightforwardness and honesty 6.39 6.68 Treating clients and stakeholders in Burundi with respect 6.71 6.76 Being a long-term partner 7.06 7.02 The World Bank Group takes decisions quickly in Burundi 5.27 5.39 The World Bank Group’s financial instruments meet the needs of Burundi 6.79 6.56 The World Bank Group meets Burundi’s needs for knowledge services 6.02 6.00 How important is the World Bank Group’s global advocacy role in areas 8.20 7.92 such as climate, health, gender, and debt? In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities are adaptable to Burundi’s specific 7.03 6.85 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 6.28 6.54 your country? Overall, how would you rate the technical quality of the World Bank 6.79 7.00 Group's knowledge work and activities? 93 World Bank Group Country Opinion Survey 2021: Burundi Appendix F: Burundi FY21 COS Questionnaire World Bank Group Country Survey FY 2021 – Burundi The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Burundi or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Burundi, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Burundi. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 94 World Bank Group Country Opinion Survey 2021: Burundi SECTION A: OVERALL CONTEXT A1. In general, would you say that Burundi is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Do you think that economic opportunity for citizens in Burundi is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development priorities in Burundi. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Transport (e.g., roads, bridges, transportation) assistance) 2 Urban development 17 Anti-corruption 3 Energy 18 Judiciary reform 4 Water and sanitation 19 Economic growth Gender equity (closing the gap between women 5 20 Agriculture and rural development and men, and boys and girls) 6 Private sector development 21 Trade and exports 7 Education 22 Crime and violence 8 Security/stabilization/reconstruction 23 Social cohesion Public sector governance/reform (i.e., government 9 effectiveness, public financial management, public 24 Natural resource management expenditure, fiscal system reform) 10 Global/regional integration 25 Climate change (e.g., mitigation, adaptation) 11 Food security 26 Poverty reduction 12 Job creation/employment 27 Disaster risk management 13 Health 28 Disease (e.g., malaria, diarrheal diseases) 14 Gender based violence 29 National debt 15 Global pandemics (e.g., COVID-19) 30 Information and communications technology 95 World Bank Group Country Opinion Survey 2021: Burundi SECTION A: OVERALL CONTEXT A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) 1 Energy 15 Natural resource management 2 Anti-corruption 16 Gender based violence 3 Judiciary reform 17 National debt 4 Economic growth 18 Water and sanitation 5 Disaster risk management 19 Job creation/employment 6 Disease (e.g., malaria, diarrheal diseases) 20 Health 7 Information and communications technology 21 Security/stabilization/reconstruction Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 8 22 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 9 Agriculture and rural development 23 and men, and boys and girls) 10 Trade and exports 24 Private sector development 11 Crime and violence 25 Education 12 Climate change (e.g., mitigation, adaptation) 26 Global/regional integration 13 Transport (e.g., roads, bridges, transportation) 27 Food security 14 Social cohesion 28 Urban development A5. The COVID-19 pandemic has stressed many aspects of Burundi’s growth and development. In which areas would you like to see the Burundi government focus most of its efforts related to the impact of COVID-19 over the next six months to a year? (Choose no more than THREE) 1 Poverty and inequality (e.g., strengthening the social safety net, social assistance) 2 Nutrition/food security 3 Public service delivery (e.g., strengthening policies, institutions) 4 Ensuring that girls and women have equal access to health care/health services 5 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens 6 Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved 7 Education 8 Healthcare 9 Economic growth 10 Ensuring sustainable business growth and job creation 11 Ensuring that girls and women have equal access to job opportunities 12 Providing direct financial support to businesses (business support packages) 13 Other (please specify): ________________________________________ 96 World Bank Group Country Opinion Survey 2021: Burundi SECTION A: OVERALL CONTEXT A6. When economic and/or social reform efforts fail or are slow to take place in Burundi, which of the following would you attribute this to? (Choose no more than TWO) 1 Inadequate funding 2 Ongoing conflict and instability 3 Reforms are not well thought out in light of country challenges 4 Inadequate level of government accountability 5 Inadequate level of capacity in the government 6 Corruption 7 Pressure from outside interest groups (e.g., private sector, unions) 8 Political pressures and obstacles 9 Inadequate level of private sector participation 10 Inadequate level of citizen/civil society participation 11 Inadequate level of donor coordination 12 Other (please specify): ________________________________________ A7. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/federal government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., JICA, GIZ, USAID, TMEA) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 The United Nations (UN) 1 2 3 4 5 6 7 8 9 10  6 The World Health Organization (WHO) 1 2 3 4 5 6 7 8 9 10  7 Regional development banks (e.g., AfDB) 1 2 3 4 5 6 7 8 9 10  8 Burundi’s Central Bank 1 2 3 4 5 6 7 8 9 10  9 International private sector 1 2 3 4 5 6 7 8 9 10  10 Domestic private sector 1 2 3 4 5 6 7 8 9 10  11 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  12 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  13 Youth organizations 1 2 3 4 5 6 7 8 9 10  14 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence (e.g., 15 1 2 3 4 5 6 7 8 9 10  newspapers, TV stations, radio) 16 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other web- 17 1 2 3 4 5 6 7 8 9 10  based news and information sources) 97 World Bank Group Country Opinion Survey 2021: Burundi SECTION A: OVERALL CONTEXT A8. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Burundi. (Choose no more than TWO) 1 None. I do not consider Burundi a fragile state. 2 Food insecurity 3 High levels of corruption 4 Weak accountability 5 Lack of security (i.e., conflict and violence) 6 Political uncertainty 7 Low levels of political and economic inclusion 8 Crime and violence 9 High influx of refugees/migrants 10 Lack of access to development finance 11 Policy inconsistency 12 Weak social cohesion 13 Weak institutional capacity 14 Other (please specify):_____________________________________ A9. Thinking more specifically about an eventual coronavirus/COVID-19 vaccine that is made available in your country, please indicate whether you agree/disagree with each of the following statements. Strongly Somewhat Neither agree Somewhat Strongly Don't disagree disagree nor disagree agree agree know 1 The COVID-19 vaccine will be safe 1 2 3 4 5  2 The COVID-19 vaccine will be effective 1 2 3 4 5  3 I will get the COVID-19 vaccine if I can 1 2 3 4 5  98 World Bank Group Country Opinion Survey 2021: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Burundi? Not familiar Extremely at all familiar 1 The World Bank (IDA) 1 2 3 4 5 6 7 8 9 10 The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10 Bank Group’s private sector arm To what extent do you agree/disagree with the following statements about the World Bank Group’s work in Burundi? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B2 1 2 3 4 5 6 7 8 9 10  relevant role in development in Burundi The World Bank Group’s work is aligned with what I B3 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Burundi B4. Overall, please rate your impression of the effectiveness of these organizations in Burundi. Not effective Very Don't at all effective know 1 The World Bank (IDA) 1 2 3 4 5 6 7 8 9 10  The International Finance Corporation (IFC), the World 2 1 2 3 4 5 6 7 8 9 10  Bank Group’s private sector arm B5. To what extent does the World Bank Group’s work help to achieve development results in Burundi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B6. To what extent does the World Bank Group influence the development agenda in Burundi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Burundi? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 99 World Bank Group Country Opinion Survey 2021: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B8. When thinking about the World Bank Group’s role in Burundi, which activity do you VALUE the most? (Choose no more than TWO) 1 Data and statistics 2 Promoting knowledge sharing 3 Bringing together different groups of stakeholders 4 Capacity development related to World Bank Group supported projects 5 Technical assistance 6 Formal policy advice, studies, analyses Informal advice that World Bank Group’s staff provides (e.g., memos, short evidence notes, informal 7 discussions and emails) 8 Global advocacy 9 Financial resources 10 Implementation support 11 Mobilizing third party financial resources 12 Donor coordination 13 Other (please specify): ________________________ B9. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) 1 Not adequately flexible in changing country circumstances 2 Not sufficiently focused on sustainable results 3 Not collaborating enough with civil society (e.g., NGOs, CBOs) 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Inadequate World Bank Group’s staffing in Burundi 7 Inadequate level of real-time advice and guidance 8 Inadequate number of innovative knowledge products and services 9 Inadequate number of innovative financial products and services 10 Not focused enough on issues that are unique to post-conflict countries 11 Not willing to honestly criticize policies and reform efforts in the country 12 Staff too inaccessible 13 Not collaborating enough with private sector 14 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Burundi 17 Too influenced by developed countries 18 World Bank Group’s processes too slow and complex 19 Other (please specify): __________________________________________________ 20 Don’t know 100 World Bank Group Country Opinion Survey 2021: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Burundi, which sectors do you believe the World Bank Group should prioritize with its resources (financial and knowledge services) in Burundi? (Choose no more than THREE) Gender equity (closing the gap between women 1 16 Transport (e.g., roads, bridges, transportation) and men, and boys and girls) 2 Private sector development 17 Agriculture and rural development 3 Education 18 Trade and exports Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 19 Crime and violence expenditure, fiscal system reform) 5 Security/stabilization/reconstruction 20 Natural resource management 6 Global/regional integration 21 Social cohesion 7 Food security 22 Climate change (e.g., mitigation, adaptation) 8 Urban development 23 Poverty reduction 9 Gender based violence 24 National debt 10 Global pandemics (e.g., COVID-19) 25 Anti-corruption 11 Energy 26 Judiciary reform 12 Water and sanitation 27 Economic growth 13 Job creation/employment 28 Disaster risk management 14 Health 29 Disease (e.g., malaria, diarrheal diseases) Social protection (e.g., pensions, targeted social 15 30 Information and communications technology assistance) 101 World Bank Group Country Opinion Survey 2021: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. The COVID-19 pandemic has stressed many aspects of Burundi’s growth and development. Which areas do you identify as most important for the World Bank Group to focus its efforts and support related to the impact of COVID-19 in Burundi over the next six months to a year? (Choose no more than THREE) 1 Supporting efforts that can help counter misinformation about vaccines 2 Economic growth 3 Ensuring sustainable business growth and job creation 4 Ensuring that girls and women have equal access to job opportunities 5 Providing direct financial support to businesses (business support packages) 6 Ensuring that girls and women have equal access to health care/health services 7 Providing direct non-financial (e.g., food, healthcare supplies, etc.) support to citizens 8 Fair and equal distribution of a COVID-19 vaccine if, and when, a safe one is approved 9 Education 10 Healthcare 11 Poverty and inequality (e.g., strengthening the social safety net, social assistance) 12 Nutrition/food security 13 Public service delivery (e.g., strengthening policies, institutions) 14 Other (please specify): ________________________________________ B12. What do you immediately think of when you hear about the IFC? (Choose no more than THREE) 1 Development institution 9 Impact Investor 2 Investment Bank 10 Venture Capital 3 Asset Manager 11 Innovation and Entrepreneurship 4 Multi-lateral financial institution 12 Public-private partnerships 5 Private Sector Solutions 13 None of these 6 World Bank 14 Other (please specify): ____________________ 7 Financial Advisory Solutions 15 Do not have enough information to say 8 Thought leader 102 World Bank Group Country Opinion Survey 2021: Burundi SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND C1. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills mix and knowledge) to help Burundi solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C2. To what extent do you believe the World Bank Group is adequately staffed in Burundi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? To no degree To a very significant Don't at all degree know C3 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and C4 1 2 3 4 5 6 7 8 9 10  services) C5 Flexibility (in terms of changing country circumstances) 1 2 3 4 5 6 7 8 9 10  C6 Being inclusive 1 2 3 4 5 6 7 8 9 10  C7 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  C8 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on the C9 1 2 3 4 5 6 7 8 9 10  ground Helping to bring discipline/effective supervision to C10 1 2 3 4 5 6 7 8 9 10  implementation of investment projects C11 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  C12 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development C13 1 2 3 4 5 6 7 8 9 10  partners C14 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  C15 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  C16 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Burundi with C17 1 2 3 4 5 6 7 8 9 10  respect C18 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  C19 Acting with compassion and empathy 1 2 3 4 5 6 7 8 9 10  Insisting on accountability through its lending (e.g., C20 1 2 3 4 5 6 7 8 9 10  performance-based financing/resources tied to results) C21 Measuring results effectively 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2021: Burundi SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know C22 The World Bank Group disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank Group effectively monitors and C23 1 2 3 4 5 6 7 8 9 10  evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are C24 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank Group’s Environmental and Social C25 1 2 3 4 5 6 7 8 9 10  Framework requirements are reasonable The World Bank Group’s conditions on its lending are C26 1 2 3 4 5 6 7 8 9 10  reasonable The World Bank Group takes decisions quickly in C27 1 2 3 4 5 6 7 8 9 10  Burundi Working with the World Bank Group increases C28 1 2 3 4 5 6 7 8 9 10  Burundi’s institutional capacity To what extent do you agree/disagree with the following statements about the World Bank Group in Burundi? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., C29 investment lending, Development Policy Loan, Trust 1 2 3 4 5 6 7 8 9 10  Funds, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s needs for C30 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C31. The World Bank Group has provided real time advice and guidance to the government and policy makers, built on its COVID-19 “Approach Paper” published soon after the outbreak. Please rate the usefulness of this more informal advice and guidance (e.g., informal discussions, memos, informal working papers) to the Burundi government’s efforts to support citizens throughout this crisis? 1 2 3 4 5 6 7 8 9 10  Not useful at all Very useful Don't know C32. How important is the World Bank Group’s global advocacy role in areas such as climate, health, gender, and debt? 1 2 3 4 5 6 7 8 9 10  Not important Very important Don't know at all 104 World Bank Group Country Opinion Survey 2021: Burundi SECTION C: WORLD BANK GROUP’S WORK AND ENGAGEMENT ON THE GROUND How effectively does the World Bank Group support Burundi’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource mobilization C33 1 2 3 4 5 6 7 8 9 10  systems in the Government (e.g., tax collection) To develop better and stronger data C34 1 2 3 4 5 6 7 8 9 10  collection/analytics systems within the Government C35 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 10  C36. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Burundi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C37. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Burundi? (Choose no more than TWO) 1 Business development 2 Infrastructure 3 Health 4 Supporting poor and marginalized local communities 5 Jobs 6 Education 7 Social cohesion 8 Public services 9 Macro issues (fiscal accounts, balance of payments, etc.) 10 Other (please specify): ______________________________________________ 11 Don’t know 105 World Bank Group Country Opinion Survey 2021: Burundi SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  18 Anti-corruption 1 2 3 4 5 6 7 8 9 10  19 Economic growth 1 2 3 4 5 6 7 8 9 10  20 Disease (e.g., malaria, diarrheal diseases) 1 2 3 4 5 6 7 8 9 10  21 Information and communications technology 1 2 3 4 5 6 7 8 9 10  22 Gender based violence 1 2 3 4 5 6 7 8 9 10  106 World Bank Group Country Opinion Survey 2021: Burundi SECTION D: WORLD BANK GROUP’S SUPPORT IN DEVELOPMENT AREAS D2. The World Bank Group has provided fast track support to Burundi related to the outbreak of COVID-19 since early 2020. Please rate the World Bank Group’s effectiveness when considering this fast track support, if and as it applies to your country, in the following areas: Not effective Very Don't N/A at all effective know 1 Supporting health interventions for saving lives 1 2 3 4 5 6 7 8 9 10   Education (e.g., transitioning to remote 2 1 2 3 4 5 6 7 8 9 10   learning, ensuring access, etc.) Protecting poor people (social assistance/ 3 1 2 3 4 5 6 7 8 9 10   social safety nets) Ensuring sustainable business growth and job 4 1 2 3 4 5 6 7 8 9 10   creation Strengthening policies, institutions and 5 1 2 3 4 5 6 7 8 9 10   investments for rebuilding better Macroeconomic stability and transparent debt 6 1 2 3 4 5 6 7 8 9 10   management 107 World Bank Group Country Opinion Survey 2021: Burundi SECTION E: WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., analysis, studies, research, data, reports, conferences) E1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know E2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder involvement E3 1 2 3 4 5 6 7 8 9 10  during preparation E4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global good E5 1 2 3 4 5 6 7 8 9 10  practices E6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  E7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Burundi’s specific development E8 1 2 3 4 5 6 7 8 9 10  challenges and country circumstances E9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know E10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 108 World Bank Group Country Opinion Survey 2021: Burundi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BURUNDI F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Provide more adequate data/knowledge/statistics/figures on Burundi’s economy 3 Engage more effectively with civil society (e.g., NGOs, CBOs) 4 Increase the level of capacity development in the country 5 Engage more directly with beneficiaries 6 Improve the quality of its experts as related to Burundi’s specific challenges 7 Engage more effectively with private sector 8 Increase the level of World Bank Group staffing in Burundi’s office 9 Offer more innovative knowledge products and services 10 Collaborate more effectively with Government clients (e.g., national, state, local) 11 Work faster 12 Reduce the complexity of obtaining World Bank Group financing 13 Offer more real-time advice and guidance 14 Help to bring discipline/effective supervision to implementation of World Bank Group projects 15 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 16 Offer more innovative financial products and services 17 Other (please specify): ______________________________________________ F2. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Donor community 9 UN agencies 2 Youth/university groups 10 Media 3 Private sector 11 Peace keeping forces 4 Local government 12 Emerging donors Regional organizations (e.g., EAC, COMESA, ICGLR, 5 NGOs/Community Based Organizations 13 Economic Community of Central African States) 6 Beneficiaries 14 Foundations 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know 109 World Bank Group Country Opinion Survey 2021: Burundi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BURUNDI F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit Group playing a leading role among most from other international partners in Burundi? donors in Burundi? 1 Social cohesion   2 Public financial management   3 Reducing gender-based violence   Human capital (education, health, social 4   protection) 5 Crisis preparedness   6 Crisis response   7 Access to justice systems   8 Security mechanisms   9 Conflict resolution mechanisms   10 Support domestic resource mobilization   11 Access to basic services   12 Capacity of state institutions   13 Jobs   14 Improving livelihoods   15 Food security   16 Social safety nets   Stimulating dialogue to promote peace 17   and stability F4. Which TWO organizations are the most valuable for the World Bank Group to collaborate with to tackle fragility in Burundi? (Select no more than TWO) 1 World Food Program (WFP) 2 World Health Organization (WHO) 3 United Nations Development Program (UNDP) 4 United Nations Peacekeeping 5 Save the Children 6 The Red Cross 7 The United Nations International Children's Emergency Fund (UNICEF) 8 The International Committee of the Red Cross (ICRC) 9 None. I don’t believe the World Bank Group needs to partner with other development organizations. 10 Don’t know 110 World Bank Group Country Opinion Survey 2021: Burundi SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Burundi? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) 1 Local radio 6 International television 2 International radio 7 Periodicals 3 Local newspapers Social media (e.g., blogs, Facebook, Twitter, 8 4 International newspapers YouTube, Flickr) 5 Local television 9 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than THREE) World Bank Group’s publications and other Direct contact with World Bank Group (i.e., face to 1 5 written materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s 7 Webinars or online events hosted by the World Bank 3 seminars/workshops/conferences Group Social media (e.g., blogs, Facebook, Twitter, Interviews and press conferences for the Burundi’s 4 8 YouTube, Flickr) media G4. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed/WiFi 2 Dial-up G5. What do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 Phone 2 Tablet 3 Computer/laptop 4 I never visit the WBG websites 111 World Bank Group Country Opinion Survey 2021: Burundi SECTION G: COMMUNICATION AND INFORMATION SHARING G6. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     9 Read a WBG e-newsletter     112 World Bank Group Country Opinion Survey 2021: Burundi SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 12 Private Sector Organization 2 Office of Minister 13 Financial Sector/Private Bank Private Foundation (e.g., Bill & Melinda Gates 3 Office of Parliamentarian 14 Foundation, Rockefeller Foundation) Employee of Ministry, Ministerial Department, 4 15 NGO/Community Based Organization Implementation Agency Project Management Unit (PMU) overseeing implementation of WBG project/ 5 16 Trade Union Consultant/Contractor working on WBG supported project/program 6 Local Government Office or Staff 17 Faith-Based Group Independent Government Institution (i.e., regulatory 7 18 Youth Group agency, central bank/oversight institution) 8 Judicial System (e.g., courts) 19 Academia/Research Institute/Think Tank 9 State-Owned Enterprise 20 Media (press, radio, TV, web, etc.) 10 Bilateral Agency (e.g., embassy, diplomatic, military) 21 Other (please specify): _____________________ 11 Multilateral Agency (UN, regional development bank) H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Poverty 13 Agriculture, rural development 2 Macroeconomics, fiscal management 14 Urban development 3 Governance, anti-corruption 15 Transport 4 Education 16 Digital development and technology (ICT) 5 Health, nutrition 17 Tourism 6 Social protection 18 Fragility, conflict, violence, refugees 7 Jobs 19 Demographics, migration 8 Energy 20 Trade and competitiveness 9 Environment, natural resources 21 Finance and markets 10 Climate change 22 Communications, public affairs 11 Water, sanitation 23 Generalist (specialized in multiple sectors) 12 Gender 24 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, MIGA, ICSID) in Burundi? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Burundi? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 113 World Bank Group Country Opinion Survey 2021: Burundi SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Burundi? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 East 2 West 3 North 4 South 5 Center Thank you for completing the survey! 114