FY 2023 Central African Republic Country Opinion Survey Report ECR Business Intelligence Team | November 2023 Acknowledgements The Central African Republic (C.A.R) Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw the design, reporting, and analysis. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Central African Republic country team and independent fielding consultant, Francois Batawaligba. In particular, BI is grateful for the support from Pisteurpits Boris Martial Ngouagouni (External Affairs Associate) who coordinated the survey-related activities from Bangui, Central African Republic. Contents Objectives Methodology Overview Overall Context Overall Attitudes Toward the World Bank Group World Bank Group’s Support in Development Areas World Bank Group’s Work and Engagement on the Ground Communication and Outreach Sample Demographics and Detailed Methodology 3 Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in the Central African Republic perceive the WBG. The survey explored the following questions: 1. Overall Context: How familiar are they with the WBG? How much do they trust the WBG? 2. Key Indicators: What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance, alignment with the Central African Republic’s development priorities, and other key indicators? Are opinions improving or declining? 3. Development Priorities: What areas of development are perceived to be the most important? Have the priorities changed over the past three years? How effective is the WBG perceived to be in these areas? 4. Engagement and Work on the Ground: How is the WBG perceived as a development partner? Are opinions improving or declining? 5. Communication and Outreach: What are the preferred communication channels and which channels are reported to be used the most? Are there differences among stakeholder groups in terms of preferred channels? 6. Message Recall: What key topics that the WBG communicates do stakeholders recall? Is there a relationship between message recall and views of the WBG’s work? 4 Methodology Overview Government Institution 33% ▪ Fielded May 2023 through June 2023 Office of the President / Prime Minister ▪ 413 potential participants were invited to complete a mostly quantitative 15% / Minister survey ▪ Respondents completed the questionnaires online or they received it by Civil Society Organization 14% courier and returned it accordingly ▪ The list of names was provided by the WBG country team Media 8% ▪ Process managed on the ground by an independent fielding consultant ▪ The online survey platform was monitored and managed by the COS team Local Government Office 7% ▪ 258 participants (62% response rate) Private Sector 7% ▪ 70% currently collaborate with the WBG ▪ Compared to FY20 Country Survey Bilateral / Multilateral Agency 7% ▪ 257 participants (64% response rate) Office of a Parliamentarian (National ▪ Respondents received the questionnaire via a courier and returned it 4% Assembly, Legislative body) accordingly. ▪ 37% collaborated with the WBG Academia 4% Click here for details of the Sample Demographics and Methodology Other 2% Q Which of the following best describes your current affiliation? (Select only 1 response) (Percentage of Respondents, N=247) 5 6 Overall Context Familiarity with the World Bank has Improved ▪ Year comparison: Respondents in this year’s Country All Respondents 6.5 Survey reported statistically similar levels of familiarity with the WBG as in FY20: Bilateral / Multilateral Agency 7.8 Mean familiarity: FY23 = 6.5 FY20 = 6.9 Government Principals 6.9 ▪ Collaboration with the WBG: Respondents who collaborate Government Institution 6.8 with the WBG reported significantly higher levels of familiarity with the institution’s work: Mean familiarity: Collaborate with WBG = 7.2 Private Sector 6.6 Do not collaborate = 5.2 Civil Society Organization 5.9 ▪ Stakeholder Analysis: Respondents from bilateral / multilateral agencies reported significantly higher levels of Media 5.5 familiarity (mean = 7.8), whereas local government respondents indicated the lowest levels of familiarity (mean = 4.9) Local Government 4.9 1 2 3 4 5 6 7 8 9 10 Mean Rating of Familiarity Note: Government Principals includes Office of the President, Prime Minister, Minister, and Office of a Parliamentarian (National How familiar are you with the work of the World Bank Group in C.A.R? Assembly, Legislative body) Scale: 1 Not familiar at all – 10 Extremely familiar (N=243) 7 Q Significant differences between stakeholder groups The World Bank is the Most The World Bank Group* 7.8 8.3 Trusted Institution in the The national/local government* 5.8 8.0 Central African Republic The International Monetary Fund* 7.8 6.7 The WBG remained the most trusted institution in the C.A.R. Bank of Central African States 7.5 The national/local government, the International Monetary Fund (BEAC)* 7.0 (IMF), and BEAC were among the top trusted institutions. In 7.3 Regional development banks contrast, the United Nations (UN), private foundations, and 7.5 youth organizations were the least trusted among the 7.0 Academia institutions studied. 6.9 ▪ Of note, ratings of trust for the World Bank, the national/local Private sector* 5.4 government, the IMF, BEAC, the private sector, civil society, 6.8 and the UN were significantly higher in FY23 than in the Bilateral organizations 6.5 FY23 FY20 survey. FY20 6.7 Faith-based institution 7.0 ▪ In this year’s survey, 70% of respondents indicated that they collaborated with the WBG as opposed to just 37% in FY20. 6.6 Parliament/legislative branch When examining the ratings among those who collaborate 6.6 with the WBG, respondents in FY23 rated their trust in these Local collectives organizations significantly higher than in FY20, except for 6.4 the WBG and the UN. Civil society (e.g., NGOs, CBOs)* 5.8 6.3 The United Nations (UN)* 5.4 6.0 Private Foundations 5.9 Youth organizations To what extent do you trust each of the following groups to do what is right? 1.0 2.0 3.0 4.0 5.0 6.0 7.0 8.0 9.0 10.0 Q Scale: 1 To no degree at all – 10 To a very significant degree (FY23 N=~188; FY20 N = ~192) Mean Rating of Trust 8 *Significantly different between years 9 Overall Attitudes toward the World Bank Group Key Performance Indicators Remained Consistent with FY20 8.1 In FY23, respondents’ perceptions of WBG’s relevance Relevance to country needs, alignment with the development 8.1 priorities, effectiveness in achieving results, and influence on the development agenda in the C.A.R. remained very positive and consistent with FY20. 7.7 Effectiveness in achieving results^ 7.5 Alignment with the development 7.6 priorities FY23 7.7 FY20 7.4 Influences the development agenda 7.2 The WBG currently plays a relevant role in development in C.A.R. Scale: 1Strongly disagree – 10 Strongly agree 7.0 How effective has the WBG been in achieving development results in C.A.R? End extreme poverty Scale: 1 Not effective at all – 10 Very effective The WBG’s work is aligned with what I consider the development priorities for C.A.R. Scale: 1 Strongly disagree – 10 Strongly agree To what extent does the WBG influence the development agenda in C.A.R? 1 2 3 4 5 6 7 8 9 10 Scale: 1 To no degree at all – 10 To a very significant degree Mean Rating The World Bank Group’s work helps end extreme poverty in C.A.R. Q Scale: 1 Strongly disagree – 10 Strongly agree ^Compared to a mean score of the two questions asked in FY20: "Overall, please rate your impression of the WBG’s effectiveness in CAR. Scale: 1 Not effective at all – 10 Very effective; To what extent does the WBG’s work help to achieve development results in CAR? Scale: 1 To no degree at all – 10 To a very significant degree 10 Stakeholders’ Views Varied 8.3 on the Perceptions of 8.6 8.3 Trust* WBG’s Key Performance 9.2 7.3 9.0 7.1 Respondents from bilateral / multilateral agencies and the 8.2 private sector provided significantly higher ratings for the 8.3 trust in the WBG. In contrast, respondents from the media 8.1 gave significantly lower ratings (mean = 7.1) of trust (this Relevance 8.3 Government 7.9 stakeholder group also indicated significantly lower levels of 8.0 Principles familiarity with the WBG). 8.1 Government 8.0 Institution 7.9 Meanwhile, respondents from civil society indicated 8.0 Effectiveness in Local significantly lower levels of the WBG’s effectiveness in 8.4 achieving results. In terms of the WBG’s influence on the achieving results* 6.5 Government 7.5 development agenda, government principals reported the 8.4 Bilateral / lowest ratings among all stakeholder groups. Multilateral 7.7 8.2 Agency Alignment with the 8.1 Civil Society Note: Government Principals included respondents from Office of the President, Prime Minister, Minister, and Office of a Parliamentarian development 7.9 7.0 (National Assembly, Legislative body). priorities 7.1 Private Sector 6.8 To what extent do you trust the WBG to do what is right? Q Scale: 1 To no degree at all – 10 To a very significant degree 6.4 7.6 The WBG currently plays a relevant role in the development in C.A.R Influences the 8.4 Scale: 1 Strongly disagree – 10 Strongly agree 8.2 How effective has the WBG been in achieving development results in in C.A.R? development agenda *Significantly different 7.2 Scale: 1 Not effective at all – 10 Very effective between stakeholder 6.9 The WBG’s work is aligned with what I consider the development priorities for C.A.R . 7.7 groups Scale: 1 Strongly disagree – 10 Strongly agree To what extent does the WBG influence the development agenda in in C.A.R? 1 2 3 4 5 6 7 8 9 10 Scale: 1 To no degree at all – 10 To a very significant degree Mean Rating 11 Overall Ratings for Indicator Questions Mean Rating 1 2 3 4 5 6 7 8 9 10 Year comparison: Respondents in this year’s Country Survey reported significantly higher aggregated mean Collaboration with the national/federal 8.3 government 8.3 ratings for the indicator questions compared to FY20: To what extent do you trust the WBG to do 8.3 Mean overall ratings: FY23 = 7.8 what is right?* 7.8 FY20 = 7.2 Collaboration with other donors and 8.2 development partners 7.8 The WBG currently plays a relevant role in 8.1 Collaboration with the WBG: Respondents who development in C.A.R. 8.1 collaborate with the WBG gave significantly higher How significant the WBG's knowledge work 8.1 ratings across the aggregated indicator questions contribute to development results in C.A.R?* 7.2 compared to respondents who do not collaborate with 7.8 the WBG. Responsiveness to needs* 6.3 Mean rating: Collaborate with WBG = 8.1 How effective has the WBG been in achieving 7.7 development results in C.A.R? 7.5 Do not collaborate = 7.2 The WBG’s work is well aligned with 7.6 development priorities for C.A.R. 7.7 Stakeholder analysis: Respondents from local To what extent does the WBG influence the 7.4 development agenda in C.A.R? 7.2 government and bilateral / multilateral agencies (mean = 8.2 for both) had the highest mean ratings of the Collaboration with private sector* 7.3 aggregated responses to the twelve COS indicator 6.3 questions, whereas respondents from the private 7.1 Collaboration with civil society* FY23 sector and civil society had relatively lower ratings 5.8 FY20 (mean = 7.3 and 7.5, respectively). 6.7 Access to WBG staff and experts* 5.7 *significantly different between years Mean Ratings for the twelve COS Indicator Questions by Stakeholder Groups on a Scale from 1 to 10. Q These selected indicators are listed at the end of this report. 12 13 World Bank’s Support in Development Areas Development Areas for WBG Focus Transport 63% Transport, water supply and sanitation Water supply and sanitation infrastructure 55% infrastructure, and health were identified Health 53% Significant increase in #1 priority as the top areas where stakeholders priority compared to Education 49% in FY20 would like the WBG to focus its resources, FY20; and it is the top #2 priority priority for the private Agriculture and food security 42% followed by education and agriculture. The in FY20 sector respondents Energy / Extractives 33% percentage of respondents emphasizing (88%) in FY23. Public sector governance 22% the importance of WBG support in the Job creation / employment 22% transport and health sectors has Gender equity 18% increased significantly compared to FY20 Significant increase in Digital Development^ 17% (FY20 = 31% and 17%, respectively). priority compared to FY20 Urban development 15% Private sector development 13% In addition, the percentages of Judiciary reform 11% stakeholders emphasizing water supply Crime and violence 10% and sanitation and digital development Environment / Natural resource management 9% as key priorities have also increased Climate change 8% substantially, rising from 4% and 3%, Macroeconomic stability 8% respectively, in FY20. Tourism development 7% Financial markets development 7% Social Inclusion 6% Youth development 6% Social protection 6% Regional integration 5% Trade 4% Disaster risk management 4% Debt sustainability 3% ^ compared to “Information and communications technology” in FY20 Which areas should the WBG prioritize in its work in C.A.R to have the most impact on development results in the country? (Choose no more than 5) 14 Q (Percentage of Respondents, N=208) Effectiveness of WBG’s Finance / Institutions / Economic Growth 8.0 Debt sustainability Support in Sectoral Areas 7.6 Public sector governance The WBG’s work in human capital (health, education) and debt sustainability 7.1 received the highest ratings of effectiveness in the C.A.R. Ratings of the WBG’s 7.1 Macroeconomic stability* work in several sectors significantly increased this year compared to FY20, 6.3 including top priority sectors such as health, education, transport, agriculture, 7.1 energy, and digital development. Regional integration* 5.9 FY23 8.5 Health* 6.9 FY20 6.9 Trade* 5.0 8.1 Education* 7.3 6.7 Private sector development* 5.9 6.9 Human Development Gender equity 6.2 6.2 6.7 Crime and violence Social protection 6.1 FY23 5.8 6.5 Job creation / employment 5.3 Social Inclusion* 5.7 FY20 Transport* 7.4 Environmental Sustainability 6.2 7.2 Agriculture and 7.3 Energy / Extractives* 6.2 food security*^ 6.5 6.5 Infrastructure Digital Development* 5.6 Environment / Natural 5.4 FY23 resource management 5.8 6.1 FY23 FY20 Urban development FY20 5.4 *Significantly different Water security 5.8 Climate change* 6.2 6.0 between years 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Mean Rating of Effectiveness Mean Rating of Effectiveness How effective do you believe the WBG is in terms of the work it does in the following areas of development in C.A.R? Scale: 1 Not effective at all – 10 Very effective (If you have NO exposure to/experience Q in working in any of the sectors listed below, please respond “Don’t know”) ^The mean of effectiveness of agriculture development and food security asked in FY20 was taken for this comparison analysis. 15 16 World Bank Group’s Work and Engagement on the Ground Perceptions of WBG Responsiveness and Accessibility Improved In FY23, respondents reported significantly more positive 7.8 perceptions of the WBG’s responsiveness to country Responsiveness to needs* needs and accessibility of WBG staff than in FY20. 6.3 ▪ Government principals gave the highest ratings for the WBG’s responsiveness to needs (mean = 8.3), while FY23 respondents from the media indicated significantly lower FY20 ratings (mean = 6.8). 6.7 Access to WBG staff and experts* 5.7 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in C.A.R, in terms of each of the following? Q Scale: 1 To no degree at all – 10 To a very significant degree *Significantly different between years 17 The WBG Increasingly Seen as Effectively Collaborating with the Private Sector and Civil Society The National / Federal 8.3 Government 8.3 The WBG’s collaboration with the national / federal Other Donors and Development 8.2 government and other donors and development Partners 7.8 partners received the highest rating from respondents. 7.9 Regional Development Banks In FY23, respondents perceived the WBG as collaborating significantly more effectively with the private sector and civil society than in FY20. 7.3 Private Sector* 6.3 7.3 Media FY23 FY20 7.1 Civil Society* 5.8 6.7 Academia 6.6 Parliament/Legislative Branch 6.4 Local Government 1 2 3 4 5 6 7 8 9 10 Mean Rating To what extent is the WBG an effective development partner in C.A.R, in terms of collaborating with the following Q groups? Scale: 1 To no degree at all – 10 To a very significant degree 18 *Significantly different between years Stakeholders want the Bank to Collaborate More with the Governments and the Private Sector The National / Local Government 86% Private Sector 40% Respondents in this year’s survey indicated that the WBG should collaborate more with Local Collectives 32% the national / local government. Civil Society 29% Stakeholders also prioritize increased Academia 17% collaboration with the private sector (40% Regional Development Banks 15% in FY23 compared to 29% in FY20). Media 13% Bank of Central African States (BEAC) 11% Parliament / Legislative Branch 9% Bilateral Organizations 7% The United Nations 6% Other Donors And Development Partners 5% Other 5% Local government respondents were Peace Keeping Forces 4% significantly likely to choose this response The International Monetary Fund 4% option (22%) than other stakeholder Faith-Based Institution 3% groups Which THREE of the following groups should the WBG collaborate with more in C.A.R? (Choose no more than 3) Q (Percentage of Respondents, N=239) 19 20 Communication and Outreach More than 8 in 10 Respondents Engaged with the WBG in the Last 30 Days 82% of respondents recalled hearing or seeing something about the WBG in the last 30 days. Respondents who collaborated with the WBG were more likely to recall something (89%) than those who did not collaborate with the WBG (67%). Over three-quarters of respondents reported obtaining this information through radio. Additionally, respondents frequently recall messages about the WBG via television and social media. Among respondents who selected “Social media”, the most used platform was Facebook. Radio 78% Television (TV) 39% Social media 33% Newspapers 28% Event / conference / seminar 22% 78% WBG Website 18% 54% Direct contact with WBG staff 16% Direct messaging 12% 23% 19% e-Newsletters 10% 15% 15% Other 4% Facebook WhatsApp Twitter Instagram LinkedIn YouTube Blogs 3% Podcasts 3% Do you recall seeing or hearing anything about the WBG in the last 30 days? (N=246) Q Where do you recall seeing or hearing this information? (Check all that apply) (Percentage of Respondents, N=201) 21 What social media platforms do you recall seeing this information on? (Check all that apply) (Percentage of Respondents, N=117) The WBG’s Work on Strengthening Human Capital was the Most Commonly Recalled Topic Respondents most frequently recalled that WBG works to strengthen human capital through improving health care, nutrition, education, jobs, and skills. Following that was its work and research on food insecurity, rebuilding trust between citizens and the state, and improving gender equity. The World Bank Group… work to strengthen human capital through improving health care, 48% nutrition, education, jobs, and skills work or research on food insecurity 37% work or research on rebuilding trust between citizens and the state to 36% create a new social contract in C.A.R work to improve gender equity and empower women and girls 36% work or research on energy 33% work or research on climate change 31% work to help alleviate the impacts of the COVID-19 pandemic 31% work to provide debt relief for developing countries 27% global economic forecasts 26% work to create more and better jobs 25% WBG work to help reduce regional security threats 17% Other 9% 22 Q What topics were included in what you saw or heard? (Check all that apply) (Percentage of Respondents, N=197) Climate Change Communications can be More Impactful when Related to Stakeholders’ Top Concerns Approximately 6 in 10 respondents were very concerned about the diminished water supply for people and the economy and unsafe drinking water when it comes to the potential impacts of climate change in the Central African Republic. These key areas of concern should be taken into consideration to make communications about climate change more impactful in C.A.R. Not at all A little Somewhat concerned Very concerned Diminished water supply for people and the economy 58% Unsafe drinking water 57% Land and forest degradation 45% More frequent and severe floods 43% Decreased crop yields/food insecurity 42% Loss of jobs 40% Extinction of plant/animal species 38% Effects on public health 38% Increase in natural disasters 37% More frequent and severe droughts / heatwaves 35% Increase erosion of shoreline 34% Forest fires 31% Air pollution 29% Climate-driven migration 22% Q What is your level of concern for each of the potential impacts of climate change as it affects your country? (Percentage of Respondents, N=~236) 23 Message Recall Leads to Message Agreement and More Positive Perceptions of the WBG Respondents who recalled The World Bank Group… seeing or hearing something is working with governments, the private sector, and about the WBG in the last 30 8.0 other partners to support critical facilities during the days reported significantly 8.0 COVID-19 pandemic higher levels of agreement with messages regarding the WBG’s is committed to comprehensive debt solutions that bring 7.9 real benefits to people in poor countries.* 6.5 commitment to comprehensive debt solutions, addressing helps address the current food crisis and enables 7.9 food crisis, ensuring transition greater preparedness to future food security crises* 6.6 to diversified and cleaner sources of energy, mitigating supports countries to ensure transition to more 7.9 climate challenges, and diversified and cleaner sources of energy* 7.1 creating more and better jobs helps strengthen human capital in C.A.R through in the C.A.R compared to those 7.7 improving health care, nutrition, education, jobs, and who did not recall seeing or 7.1 skills. hearing anything. helps C.A.R boost climate resilience and mitigate the 7.3 These findings suggest that effects of climate challenges.* 6.4 Heard about respondents who have the WBG in 7.0 last 30 days greater exposure to helps create more and better jobs in C.A.R.* 5.3 information about the WBG, or who actively engage with helps C.A.R rebuild trust between citizens and the state 7.0 Did not hear WBG staff and knowledge to create a new social contract. 6.5 about the work are also more likely to WBG in last hold more positive views 30 days helps improve gender equity and empower women and 7.0 about the WBG’s work. girls in C.A.R. 7.0 1 2 3 4 5 6 7 8 9 10 Mean Rating Do you recall seeing or hearing anything about the WBG in the last 30 days? *Significantly different between recall yes/no Q To what extent do you agree with the following statements: Scale: 1 To no degree at all – 10 To a very significant degree 24 25 Sample Demographics and Detailed Methodology Sample Demographics Which of the following best describes your current affiliation? (N=247) No Currently, do you 30% Government Institution 33% professionally collaborate/ work Office of the President / Prime Minister / 15% with the WBG in Minister your country? Yes (N=233) 70% Civil Society Organization 14% Media 8% Local Government Office 7% World Bank 96% Which of the (IDA) Private Sector 7% following agencies of the WBG do Bilateral / Multilateral Agency 6% you primarily IFC 2% collaborate/work Office of a Parliamentarian (National Assembly, Legislative body) 4% with in C.A.R? (N=116) MIGA 3% Academia 4% Other 2% 26 Sample Demographics Currently, do you No professionally 30% collaborate/ work What’s your gender? with the WBG in (N=248) your country? (N=233) Yes 70% Female 31% World Bank Male 96% Which of the (IDA) 69% following agencies of the WBG do you primarily IFC 2% collaborate/work with in C.A.R? (N=116) MIGA 3% 27 Detailed Methodology Percentage of Respondents FY 2020 FY 2023 From May 2023 to June 2023, a total of 413 stakeholders of the WBG in C.A.R. were invited to provide Government Principals: Office of the their opinions about the WBG’s work in the country by participating in a Country Opinion Survey (COS). A President, Prime Minister, Minister; Office of list of potential participants was compiled by the WBG country team. Participants were drawn from the 23% 19% a Parliamentarian (National Assembly, Office of the President, Prime Minister, Minister, Office of a Parliamentarian (National Assembly, Legislative Legislative body) body), Government Institutions, Local Governments, Bilateral/ Multilateral Agencies, Private Sector, Civil Government Institutions: Employee Society, Academia, and the Media. of a Ministry, Department, Project Implementation Unit, Independent 40% 33% Of these stakeholders, 258 participated in the survey (62% response rate). Respondents received the Government Institution, Judiciary, questionnaires via courier and returned them accordingly or they completed the questionnaires online. State-Owned Enterprise Local Government 1% 7% The results of this year’s survey were compared to the FY20 COS Survey with a response rate of 64% (N=257). Bilateral/Multilateral Agency: Embassy, Development Organization, Development 8% 6% Comparing responses across Country Surveys reflects changes in attitudes over time, but also changes in Bank, UN Agency respondent samples, changes in methodology, and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. Civil Society: NGOs, Community-Based Organization, Private Foundation, Additionally, this year, the COS project utilized the Pulse Survey format, which is a shorter version Professional / Trade Association, 14% 14% conducted online by the COS team and distributed in hard copies by a local fielding consultant. The list of Faith-Based Group, Youth Group respondents was identified and provided solely by the country team, which indicates a shift in the stakeholder composition compared to FY20. In the previous survey, up to 20% of the respondents were Private Sector: Private Company, Financial 3% 7% Sector Organization, Private Bank provided by a local fielding agency. These differences in stakeholder composition between the two years should be taken into consideration when interpreting the results of the past-year comparison analyses. Academia/Research Institute/Think Tank 1% 4% Key statistically significant findings (tested at the research standard of p < .05) are noted throughout the Media 5% 8% report. Other 6% 2% Breakdowns for individual questions by stakeholder group can be found in the “CAR COS FY23 Appendices with data breakdowns.xlsx” file published in the WBG Microdata Library, along with the survey Total Number of Respondents 253 247 microdata and this report. 28 Indicator Questions A1_3. To what extent do you trust the World Bank Group to do what is right? Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) A2. How effective has the World Bank Group been in achieving development results in C.A.R? A3. The World Bank Group currently plays a relevant role in development in C.A.R, Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) A4. The World Bank Group’s work is aligned with what I consider the development priorities for C.A.R, Scale: 1-10 (1: Strongly disagree – 10: Strongly agree) A6. To what extent does the World Bank Group influence the development agenda in C.A.R? Scale: 1-10 (1: To no degree at all– 10: To a very significant degree) A7. How significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? Scale: 1-10 (1: Not significant at all – 10: Very significant) To what extent is the World Bank Group an effective development partner in C.A.R., in terms of each of the following? – Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) B1. Responsiveness to needs, B2. Access to WBG staff and experts, To what extent is the WBG an effective development partner in C.A.R, in terms of collaborating with the following groups: – Scale: 1-10 (1: To no degree at all – 10: To a very significant degree) B3. Collaboration with the national government B4.Collaboration with the private sector B5.Collaboration with civil society B6. Collaboration with other donor and development partners Note: Corporate Scorecard questions are highlighted in RED 29 Thank you For more information about this report or the Country Opinion Survey program, please contact: Svetlana Markova smarkova@worldbankgroup.org