96140 Uganda The World Bank Group Country Opinion Survey FY14 Report of Findings June 2014 The World Bank Group Uganda Country Opinion Survey 2014 Acknowledgements The Uganda Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jessica Cameron, Svetlana Markova and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Uganda country team and the local fielding agency CIPESA (Collaboration on International ICT Policy in East and Southern Africa). In particular, PORG is grateful to Ahmadou Moustapha Ndiaye (Courtry Manager) and Sheila Gashishiri (Communications Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Uganda Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Uganda ...................................................11 V. Overall Attitudes toward the World Bank Group .......................19 VI. Sectors: Importance and Effectiveness ......................................29 VII. How the World Bank Group Operates .......................................36 VIII. World Bank Group Knowledge and Instruments .......................42 IX. The Future Role of the World Bank Group in Uganda ................50 X. Communication and Openness..................................................58 XI. Appendices ................................................................................66 2 The World Bank Group Uganda Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Uganda perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Uganda regarding:  Their views regarding the general environment in Uganda;  Their overall attitudes toward the World Bank Group in Uganda;  Overall impressions of the World Bank Group’s effectiveness and results, project/program related issues, knowledge work and activities, and communication and information sharing in Uganda; and  Perceptions of the World Bank Group’s future role in Uganda.  Use data to help inform Uganda country team’s strategy. II. Methodology From January to March 2014, 600 stakeholders of the World Bank Group in Uganda were invited to provide their opinions on the WBG’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President or Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral agencies; multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community-based organizations (CBOs); the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; cultural leaders; and political parties. A total of 326 stakeholders participated in the survey (54% response rate). Respondents completed questionnaires with a representative from the fielding agency or received the questionnaire via courier, post, or email, and returned it accordingly. Respondents were asked about: general issues facing Uganda; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Uganda; and the WBG’s communication and information sharing in Uganda. In addition, every country that engages in the Country Survey must include specific indicator questions that will be aggregated for the WBG’s annual Corporate Scorecard. These questions are identified throughout the survey report. In addition, when possible, responses from respondents completing this year’s country survey were compared to responses from the 306 respondents (56% response rate) who completed the country survey in FY ’08. Notations and/or charts are included when these comparisons were possible. Comparisons to the 53 respondents (22% response rate) who completed the country survey in FY ’04 can be found in the Appendix (see page 151). A. General Issues Facing Uganda: Respondents were asked to indicate whether Uganda is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, which areas would contribute most to generating economic growth, and what would achieve “shared prosperity�. 3 The World Bank Group Uganda Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group: Respondents were asked to rate their familiarity with the WBG, its effectiveness in Uganda, WBG staff preparedness, the effectiveness of its activities, to what extent it should provide capacity building support to certain groups, the importance and effectiveness of the WBG’s current capacity building work, their agreement with various statements regarding the WBG’s work, and the extent to which it is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the WBG to focus its resources, the WBG’s greatest values and greatest weaknesses, its most effective instruments, with which stakeholder groups the WBG should collaborate more, if the WBG should have more or less of a local presence in Uganda, and to what they attributed slowed or failed reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Uganda, the extent to which the WBG meets Uganda’s needs for knowledge services and financial instruments, the extent to which the WBG’s internal evaluation mechanisms hold it accountable for achieving results, and the importance of the WBG’s involvement and the WBG’s level of effectiveness across thirty-one development areas. Respondents were also asked to indicate if WBG decisions regarding its Uganda program were made primarily in country or at Headquarters. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG knowledge work and to rate the quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank: Respondents were asked to rate the extent to which various aspects of the WBG’s technical assistance/advisory work contribute to solving Uganda’s development challenges and their agreement with a series of statements regarding working with the WBG. Respondents were asked to indicate if the WBG operates with too much risk. F. The Future Role of the World Bank Group in Uganda: Respondents were asked to indicate what the WBG should do to make itself of greater value in Uganda, which of its services the WBG should offer more of in Uganda, the areas related to the oil and gas sector in Uganda where the WBG should provide greater support, and whether respondents would like to see more or less WBG involvement in the oil and gas sector. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, their Internet access, and their usage and evaluation of the WBG’s websites. Respondents were asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the World Bank Group as a result of the WBG’s Open Data policy. Respondents were also asked to evaluate the WBG’s information accessibility and responsiveness to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they currently collaborate with the WBG, with which WBG agencies they work, their exposure to the WBG in Uganda, and their geographic location. 4 The World Bank Group Uganda Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, the few respondents from the financial sector/private banks were combined with those from the private sector and the few respondents from the office of a Parliamentarian, multilateral agencies, and independent government institutions were included in the “Other� category. 5 The World Bank Group Uganda Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization  Key comparisons across respondents’ specializations can be found in the Appendix (see page 154). 6 The World Bank Group Uganda Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents were from Kampala City. The few respondents from Eastern, Western, and Northern Uganda were combined into one “Other Areas� category for all further analyses. Only significant geographic location differences in ratings of indicator questions will be discussed in the body of this report. All geographic locations comparisons can be found in the Appendix (see page 114). 7 The World Bank Group Uganda Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with the World Bank Group  Differences in responding, based on collaboration with the World Bank Group in Uganda, can be found in the Appendix (see page 132). 8 The World Bank Group Uganda Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to the World Bank Group  Differences in responses to the indicator questions, based on exposure to the World Bank Group in Uganda, can be found in the Appendix (see page 168). Please note that where these two factors appear to have a significant relationship with overall views of the WBG, it is highlighted in yellow in that table. 9 The World Bank Group Uganda Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents in this year’s country survey had statistically similar levels of familiarity with the World Bank Group in Uganda compared to respondents from the FY ’08 country survey (6.7).  Respondents from the media and employees of ministries had the highest levels of familiarity with the World Bank Group in Uganda whereas respondents from NGOs, private sector/financial sector/private banks, faith-based groups, and academia had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the World Bank Group were significantly, strongly correlated with their perceptions of the World Bank Group’s overall effectiveness in Uganda. 10 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda Uganda Heading in the Right Direction  Respondents who collaborated with the WBG in Uganda were significantly more likely to indicate that Uganda is headed in the right or wrong direction and significantly less likely to indicate that they are not sure whether Uganda was headed in the right or wrong direction compared to respondents who do not collaborate with the WBG. 11 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda (continued) Development Priority  Stakeholders express equal concern about education, corruption and growth, followed closely by poverty, health, energy and jobs. 12 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda (continued) Development Priority (continued)  There were several statistically significant stakeholder group differences in what they considered to be the most important development priorities in Uganda.  Respondents from private foundations were significantly more likely to indicate that foreign direct investment is one of the most important development priorities in Uganda compared to respondents from other stakeholder groups.  Respondents from CBOs were significantly more likely to indicate that gender equity, education, and information and communications technology are the most important development priorities in Uganda compared to respondents from other stakeholder groups.  Respondents from faith-based groups were significantly more likely to indicate that anti-corruption and economic growth are the most important development priorities in Uganda compared to respondents from other stakeholder groups.  Respondents from academia were significantly more likely to indicate that job creation/employment is one of the most important development priorities in Uganda compared to respondents from other stakeholder groups.  Respondents who collaborated with the WBG were significantly more likely to indicate poverty reduction as the most important development priority compared to respondents who did not collaborate with the WBG. 13 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda (continued) Factors Contributing to Poverty Reduction  Nearly half of all respondents in the FY ’08 country survey indicated that agriculture development/modernization of agriculture would contribute most to poverty reduction (47%). 14 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda (continued) Factors Contributing to Poverty Reduction (continued)  There were several statistically significant stakeholder group differences in what they considered would contribute most to poverty reduction in Uganda.  Employees of ministries were significantly more likely to indicate that transport would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Employees of ministries and respondents from other organizations were significantly more likely to indicate that domestic private sector development would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Respondents from private sector/financial sector/private banks were significantly more likely to indicate that communicable/non-communicable diseases and environmental sustainability would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Respondents from CBOs were significantly more likely to indicate that equality of opportunity, gender equity, and urban development would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Respondents from CBOs and the media were significantly more likely to indicate that education would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Respondents from CBOs and faith-based groups were significantly more likely to indicate that health would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Respondents from faith-based groups were significantly more likely to indicate that information and communications technology would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Respondents from faith-based groups and academia were significantly more likely to indicate that job creation/employment would contribute to poverty reduction in Uganda compared to respondents from other stakeholder groups.  Respondents who collaborated with the WBG were significantly more likely to indicate economic growth, transport, and domestic private sector development as contributing most to poverty reduction compared to respondents who did not collaborate with the WBG. 15 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda (continued) Factors Contributing to Economic Growth 16 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda (continued) Factors Contributing to Economic Growth (continued)  There were several statistically significant stakeholder group differences in what they considered would contribute most to poverty reduction in Uganda.  Employees of ministries and respondents from other organizations were significantly more likely to indicate that transport would contribute to economic growth in Uganda compared to respondents from other stakeholder groups.  Respondents from private sector/financial sector/private banks and respondents from other organizations were significantly more likely to indicate that public sector governance/reform would contribute to economic growth in Uganda compared to respondents from other stakeholder groups.  Respondents from private foundations and academia were significantly more likely to indicate that trade and exports would contribute to economic growth in Uganda compared to respondents from other stakeholder groups.  Respondents from CBOs were significantly more likely to indicate that rural development, education, and domestic private sector development, and significantly less likely to indicate agricultural development, would contribute to economic growth in Uganda compared to respondents from other stakeholder groups.  Respondents from faith-based groups were significantly more likely to indicate that anti-corruption and health would contribute to economic growth in Uganda compared to respondents from other stakeholder groups.  Respondents from academia were significantly more likely to indicate that sustainable and transparent development of the oil and gas sector would contribute to economic growth in Uganda compared to respondents from other stakeholder groups.  Respondents from other organizations were significantly more likely to indicate that foreign direct investment would contribute to economic growth in Uganda compared to respondents from other stakeholder groups.  Respondents who collaborated with the WBG were significantly more likely to indicate energy and education as contributing most to generating economic growth compared to respondents who did not collaborate with the WBG who were significantly more likely to indicate trade and exports. 17 The World Bank Group Uganda Country Opinion Survey 2014 IV. General Issues Facing Uganda (continued) Achieving “Shared Prosperity�  Employees of ministries were more likely to indicate that consistent economic growth would achieve “shared prosperity� in Uganda, respondents from the private sector/financial sector/private banks were more likely to indicate education and training that better ensure job opportunity and respondents from private foundations were more likely to indicate better employment opportunities for women and greater access to micro-finance for the poor. 18 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. Focusing World Bank Group Resources  Respondents from private foundations were more likely to indicate job creation, respondents from faith-based groups indicated rural development, and respondents from other organizations indicated agricultural development as the areas on which it would be most productive for the WBG to focus.  Respondents who collaborate with the WBG were significantly more likely to indicate transport and education compared to respondents who do not collaborate with the WBG. 19 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents from this year’s country survey gave statistically similar ratings for the WBG’s effectiveness in Uganda compared to respondents from the FY ‘08 country survey (6.3).  Respondents from the media gave the highest ratings for the WBG’s effectiveness in Uganda whereas respondents from academia gave significantly lower ratings. Respondents from other organizations gave the highest ratings for the extent to which the WBG’s work achieves development results in Uganda whereas respondents from the media gave significantly lower ratings.  Respondents across geographic locations, as well as those who collaborated with the WBG and those who do not, gave statistically similar ratings for the extent to which the WBG’s work achieves development results in Uganda and for the WBG’s effectiveness in Uganda. 20 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents from the media gave the highest ratings for the extent to which the World Bank Group’s staff is well prepared to help Uganda solve its most complicated development challenges whereas respondents from faith-based groups gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the extent to which the World Bank Group’s staff is well prepared to help Uganda solve its most complicated development challenges compared to respondents who do not collaborate with the WBG.  Respondents across all geographic locations gave statistically similar ratings for the extent to which the World Bank Group’s staff is well prepared to help Uganda solve its most complicated development challenges. 21 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank (continued) Overall Ratings for Indicator Questions  Respondents from other organizations and the private sector/financial sector/private banks gave the highest ratings across all of the country survey indicator questions whereas respondents from academia gave significantly lower ratings. Responses for individual indicator questions by stakeholder groups can be found in the Appendix (see page 169). 22 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Capacity development is valued equally to the WBG’s financial resources. 23 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  Respondents from private foundations gave the highest ratings for the effectiveness of the WBG’s convening/facilitating whereas respondents from CBOs gave significantly lower ratings. Respondents from private foundations gave the highest ratings for the effectiveness of the WBG’s data whereas respondents from faith-based groups gave significantly lower ratings. Respondents from the media gave the highest ratings for the effectiveness of the WBG’s policy advice, studies, analyses whereas respondents from academia gave significantly lower ratings. Respondents from the media gave the highest ratings for the effectiveness of the WBG’s technical assistance whereas respondents from private foundations gave significantly lower ratings. Respondents from CBOs and the media gave the highest ratings for the effectiveness of the WBG’s mobilizing third party financial resources whereas respondents from academia gave significantly lower ratings. Respondents from CBOs gave the highest ratings for the effectiveness of the WBG’s donor coordination whereas employees of ministries gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly lower ratings for the effectiveness of the WBG’s convening/facilitating compared to respondents who do not collaborate with the WBG. 24 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Capacity Building  Respondents from private foundation gave the highest ratings for the WBG’s effectiveness at project implementation and policy design capacity building whereas respondents from academia gave significantly lower ratings. Respondents from CBOs, faith-based groups, and other organizations gave the highest ratings for the WBG’s effectiveness at citizen engagement capacity building whereas respondents from academia gave significantly lower ratings.  Respondents from private foundation gave the highest ratings for the importance of the WBG being involved in project implementation capacity building whereas respondents from NGOs and other organizations gave significantly lower ratings. Respondents from private foundation gave the highest ratings for the importance of the WBG being involved in policy design capacity building whereas employees of ministries gave significantly lower ratings. Respondents from private foundation and academia gave the highest ratings for the importance of the WBG being involved in citizen engagement capacity building whereas employees of ministries gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the importance of the WBG being involved in project implementation and policy design capacity building compared to respondents who do not collaborate with the WBG. 25 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  In contrast to nearly all country surveys, a plurality of stakeholders in Uganda reported that the WBG’s greatest weakness was that it was too influenced by developed countries. 26 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (continued)  There were several statistically significant stakeholder group differences in what they considered to be the WBG’s greatest weaknesses in its work in Uganda.  Employees of ministries were significantly more likely to indicate that the WBG’s greatest weakness is being arrogant in its approach compared to respondents from other stakeholder groups.  Employees of ministries and respondents from CBOs were significantly more likely to indicate that the WBG’s greatest weakness is being too bureaucratic in its operational policies and procedures compared to respondents from other stakeholder groups.  Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the WBG’s greatest weakness is that its processes are too complex compared to respondents from other stakeholder groups.  Respondents from the private sector/financial sector/private banks and private foundations were significantly more likely to indicate that the WBG’s greatest weakness is that its processes are too slow compared to respondents from other stakeholder groups.  Respondents from NGOs were significantly more likely to indicate that the WBG’s greatest weakness is that it does not collaborate enough with non-state actors compared to respondents from other stakeholder groups.  Respondents from CBOs and academia were significantly more likely to indicate that the WBG’s greatest weakness is that it is not willing to honestly criticize policies and reform efforts in the country compared to respondents from other stakeholder groups.  Respondents from faith-based groups were significantly more likely to indicate that the WBG’s greatest weaknesses were that its staff is too inaccessible and that it is not adequately sensitive to political/social realities in Uganda compared to respondents from other stakeholder groups.  Respondents from academia were significantly more likely to indicate that the WBG’s greatest weakness is that there is not enough public disclosure of its work compared to respondents from other stakeholder groups.  Respondents from other organizations were significantly more likely to indicate that the WBG’s greatest weakness is that it does not explore alternative policy options compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that being too bureaucratic in its operational policies and procedures was one of the WBG’s greatest weaknessess compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate that its processes are too complex and too slow. 27 The World Bank Group Uganda Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Employees of ministries and respondents from NGOs and the media indicated that they attribute failed or slow reform efforts to there not being an adequate level of citizen/civil society participation. A majority of respondents from the private sector/financial sector/ private banks indicated that they attribute it to reforms not being well thought out in light of country challenges. Respondents from private foundations and faith-based groups indicated that they attribute it to high levels of corruption in the country. Respondents from faith-based groups also indicated that they attribute it to the WBG not doing adequate follow through. Respondents from CBOs indicated that they attribute it to inadequate levels of capacity in Government and the Government working inefficiently.  Respondents who collaborate with the WBG were significantly more likely to indicate that they attribute failed or slow reform efforts to high levels of corruption in the country compared to respondents who do not collaborate with the WBG. 28 The World Bank Group Uganda Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness Importance of Specific Areas 29 The World Bank Group Uganda Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  There were statistically significant stakeholder group differences among twenty-three of these thirty-one areas of development. For the most part, respondents from the private sector/financial sector/private banks and the media tended to have the highest ratings of importance whereas respondents from private foundations and faith-based groups tended to have significantly lower importance ratings. Respondents from CBOs also tended to have some of the highest ratings, as well as some of the lowest ratings of importance across these areas. Those areas with significant stakeholder group differences were:  “Information and communications technology�;  “Transport�;  “Crime and violence�;  “Environmental sustainability�;  “Regulatory framework�;  “Communicable/non-communicable diseases�;  “Gender equity�;  “Domestic private sector development�;  “Foreign direct investment�;  “Trade and exports�;  “Economic growth�;  “Energy�;  “Disaster management�;  “Public sector governance/reform�;  “Job creation/employment�;  “Financial markets�;  “Equality of opportunity�;  “Rural development�;  “Global/regional integration�;  “Food security�;  “Social protection�;  “Agricultural development�; and  “Sustainable and transparent development of the oil and gas sector�.  Respondents who collaborate with the WBG gave significantly higher ratings of importance for “Anti-Corruption�, “Environmental sustainability�, “Poverty Reduction�, “Water and Sanitation�, “Economic growth�, “Energy�, “Public sector governance/ reform�, “Rural development�, “Agricultural development�, and “Sustainable and transparent development of the oil and gas sector�, but significantly lower importance ratings for “Gender equity�, “Trade and exports�, “Financial markets�, “Equality of opportunity�, and “Social protection� compared to respondents who do not collaborate with the WBG. 30 The World Bank Group Uganda Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Importance of Specific Areas (continued)  Respondents in this year’s country survey had lower ratings of importance across all areas that could be compared to respondents from the FY ’08 country survey. Those differences that reached statistical significance are noted in the graph. 31 The World Bank Group Uganda Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas 32 The World Bank Group Uganda Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  Please note the complete breakdown of respondents’ effectiveness ratings for the WBG’s work in these development areas can be found in the Appendix. In addition to the aggregate mean ratings for each area, respondents who indicated that they “Don’t Know� are reported in Appendix A (see page 70), suggesting that primarily informed stakeholders responded to these questions. A complete breakdown by stakeholder groups can be found in Appendix B (see page 88), by geographic locations in Appendix C (see page 114), by WBG-collaborators in Appendix D (see page 132), and by respondents’ specializations/sectors in Appendix F (see page 154).  There were statistically significant stakeholder group differences among all but two of these thirty-one areas of development. For the most part, employees of ministries and respondents from faith-based groups tended to give the highest ratings for the WBG’s effectiveness across these areas whereas respondents from academia and other organizations tended to give significantly lower effectiveness ratings. Respondents from CBOs also tended to have some of the highest ratings, as well as some of the lowest ratings of the WBG’s effectiveness across these areas. Those areas with statistically similar stakeholder group ratings were:  “Poverty reduction�; and  “Financial markets�.  Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s effectiveness at “Transport�, “Economic growth�, “Energy�, and “Health�, but significantly lower ratings for the WBG’s effectiveness at “Anti-Corruption�, “Crime and violence�, “Law and justice�, and “Equality of opportunity� compared to respondents who do not collaborate with the WBG. 33 The World Bank Group Uganda Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Effectiveness of Specific Areas (continued)  Respondents in this year’s country survey tended to give higher ratings for the WBG’s effectiveness across the areas that could be compared to respondents from the FY ’08 country survey, but not always. Those differences that reached statistical significance are noted in the graph. 34 The World Bank Group Uganda Country Opinion Survey 2014 VI. Sectors: Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Uganda, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Uganda. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at transport;  The WBG’s effectiveness at disaster management;  The WBG’s effectiveness at energy; and  The WBG’s effectiveness at education.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Uganda, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at foreign direct investment; and  The WBG’s effectiveness at domestic private sector development. 35 The World Bank Group Uganda Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Uganda  Respondents in this year’s country survey had significantly lower levels of agreement that the WBG currently plays a relevant role in Uganda and that the WBG is aligned with their development priorities compared to respondents from the FY ’08 country surve y.  Employees of ministries and respondents from faith-based groups and other organizations had the highest levels of agreement that the WBG is aligned with their development priorities whereas respondents from academia and CBOs had significantly lower levels of agreement. Employees of ministries and respondents from private foundations and other organizations had the highest levels of agreement that the WBG supports realistic programs and strategies for Uganda whereas respondents from academia and CBOs had significantly lower levels of agreement. 36 The World Bank Group Uganda Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  There were statistically significant stakeholder group differences among all but one of these aspects of the WBG’s operations. For the most part, respondents from the private sector/financial sector/private banks and other organizations tended to have the highest levels of agreement across these aspects whereas respondents from private foundations tended to have significantly lower levels of agreement. Respondents from CBOs, the media, and academia also tended to have some of the highest levels of agreement, as well as some of the lowest levels of agreement across these aspects. The one statement with statistically similar stakeholder group ratings was “The World Bank Group effectively monitors and evaluates the projects and programs it supports�.  Respondents who collaborate with the WBG had significantly higher levels of agreement for “The World Bank Group’s “Safeguard Policy� requirements are reasonable�, “Where country systems are adequate, the World Bank Group makes appropriate use of them�, and “The World Bank Group provides effective implementation support� compared to respondents who do not collaborate with the WBG. 37 The World Bank Group Uganda Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents in this year’s country survey had lower levels of agreement across all aspects of how the World Bank Group operates that could be compared to respondents from the FY ’08 country survey. Those aspects that reached statistical significance are noted in the graph. 38 The World Bank Group Uganda Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents from this year’s country survey gave significantly lower ratings for the WBG’s “Staff accessibility� and “Straightforwardness and honesty� compared to respondents from the FY ’08 country survey (6.2 and 6.9, respectively).  There were statistically significant stakeholder group differences among all but three of these aspects of the WBG being an effective development partner. For the most part, respondents from other organizations tended to have the highest ratings across these aspects whereas respondents from academia and CBOs tended to have significantly lower ratings. The three aspects with statistically similar stakeholder group ratings were “Flexibility (in terms of the World Bank Group’s products and services)�, “Collaboration with groups outside of the Government�, and “Being a long-term partner�. 39 The World Bank Group Uganda Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents who indicated that they collaborated with the WBG gave higher ratings across some of these aspects of the WBG being an effective development partner, but lower ratings across others, compared to respondents who indicated that they did not collaborate. Those differences that reached statistical significance are noted in the graph. 40 The World Bank Group Uganda Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Risk-Taking Where Decisions are Made 41 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments Frequency of Consulting World Bank Group Knowledge Work and Activities  Employees of ministries reported the most frequent usage of WBG knowledge work and activities whereas respondents from CBOs reported significantly less frequent usage.  Respondents who indicated that they collaborated with the WBG reported significantly more frequent usage of WBG knowledge work and activities compared to respondents who indicated that they did not collaborate. 42 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Meeting Uganda’s Knowledge Needs (Indicator Question)  Respondents from the media and employees of ministries had the highest levels of agreement that the World Bank Group meets Uganda’s needs for knowledge services whereas respondents from academia and CBOs had significantly lower levels of agreement.  Respondents across geographic locations, as well as those who collaborate with the WBG and those who do not, had statistically similar levels of agreement that the World Bank Group meets Uganda’s needs for knowledge services. 43 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents in this year’s country survey gave significantly lower ratings for the extent to which the WBG’s knowledge work and activities “Are adaptable to Uganda’s specific development challenges and country circumstances�, but statistically similar ratings that they “Are source of relevant information on global good practices�, compared to respondents from the FY ’08 country survey (6.3 and 7.5, respectively).  There were statistically significant stakeholder group differences among all but three of these qualities of the WBG’s knowledge work and activities. For the most part, respondents from other organizations and the media tended to have the highest ratings across these qualities whereas respondents from CBOs and NGOs tended to have significantly lower ratings. Respondents from academia also tended to have some of the highest ratings, as well as some of the lowest ratings across these qualities. The three qualities with statistically similar stakeholder group ratings were “Lead to practical solutions�, “Enhance your knowledge and/or skills�, and “Are adaptable to Uganda’s specific development challenges and country circumstances�. 44 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups and geographic locations, as well as those who collaborate with the WBG and those who do not, had statistically similar ratings regarding the significance of the contribution of the WBG’s knowledge work. 45 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents from the media had the highest ratings regarding the technical quality of the WBG’s knowledge work and activities whereas respondents from NGOs, CBOs, and faith-based groups had significantly lower ratings.  Respondents across all geographic locations, as well as those who collaborate with the WBG and those who do not, had statistically similar ratings regarding the technical quality of the WBG’s knowledge work and activities. 46 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Most Effective Instruments  Although respondents across all stakeholder groups indicated that investment lending and capacity development were the most effective instruments in helping reduce poverty in Uganda, respondents from CBOs were significantly more likely to indicate that policy- based lending/budget support to the Government was one of the most effective instruments and respondents from faith-based groups were significantly more likely to indicate that Trust Fund management was one of the most effective instruments compared to respondents from other stakeholder groups. 47 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Meeting Uganda’s Needs for Financial Instruments (Indicator Question)  Respondents who collaborate with the WBG had significantly higher levels of agreement that the World Bank Group’s financial instruments meet the needs of Uganda compared to respondents who do not collaborate with the WBG. 48 The World Bank Group Uganda Country Opinion Survey 2014 VIII. World Bank Group Knowledge and Instruments (continued) Technical Assistance/Advisory Work  Respondents from the media gave the highest ratings that the WBG’s technical assistance/advisory work contributes to design whereas respondents from academia gave significantly lower ratings. Respondents from other organizations gave the highest ratings that the WBG’s technical assistance/advisory work contributes to implementation whereas respondents from CBOs gave significantly lower ratings. Respondents from other organizations gave the highest ratings that the WBG’s technical assistance/advisory work contributes to evaluations whereas respondents from CBOs, the media, faith-based groups, and academia gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings that the WBG’s technical assistance/advisory work contributes to design compared to respondents who do not collaborate with the WBG. 49 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda Making the World Bank Group of Greater Value 50 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda (continued) Making the World Bank Group of Greater Value  There were several statistically significant stakeholder group differences in what they indicated the WBG should do to make itself of greater value to Uganda.  Respondents from private foundations, NGOs, faith-based groups, academia, and other organizations were significantly more likely to indicate that the WBG should reach out to more groups outside of Government compared to respondents from other stakeholder groups.  Employees of ministries were significantly more likely to indicate that the WBG should reduce the complexity of obtaining WBG financing compared to respondents from other stakeholder groups.  Employees of ministries and respondents from the private sector/financial sector/ private banks were significantly more likely to indicate that the WBG should improve the competitiveness of its financing compared to markets compared to respondents from other stakeholder groups.  Respondents from CBOs, the media, and academia were significantly more likely to indicate that the WBG should offer more innovative financial products compared to respondents from other stakeholder groups.  Respondents from faith-based groups were significantly more likely to indicate that the WBG should provide more adequate data/knowledge/statistics/figures on Uganda’s economy compared to respondents from other stakeholder groups.  Respondents from private foundations and academia were significantly more likely to indicate that the WBG should offer more innovative knowledge services compared to respondents from other stakeholder groups.  Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the WBG should ensure greater selectivity in its work compared to respondents from other stakeholder groups.  Respondents from CBOs were significantly more likely to indicate that the WBG should increase the level of capacity development in the country compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should reach out to more groups outside of Government and work faster compared to respondents who do not collaborate with the WBG who were significantly more likely to indicate that the WBG should improve the quality of its experts as related to Uganda’s specific challenges. 51 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda (continued) Capacity Building  Respondents from private foundations and CBOs gave the highest ratings for the extent to which Uganda would benefit from WBG capacity building support to groups outside of government whereas respondents from academia gave significantly lower ratings. Respondents from the media and other organizations gave the highest ratings for the extent to which Uganda would benefit from WBG capacity building support to the public sector, related to implementation of specific development projects, whereas respondents from academia gave significantly lower ratings. Respondents from the media gave the highest ratings for the extent to which Uganda would benefit from WBG capacity building support to the public sector, related to changing institutions, whereas respondents from academia gave significantly lower ratings. Respondents from private foundations gave the highest ratings for the extent to which Uganda would benefit from WBG capacity building support to the private sector whereas respondents from faith- based groups gave significantly lower ratings.  Respondents who collaborate with the WBG gave significantly higher ratings for the extent to which Uganda would benefit from WBG capacity building support to groups outside of government, the public sector, related to implementation of specific development projects, and the public sector, related to changing institutions, compared to respondents who do not collaborate with the WBG. 52 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda (continued) Local Presence in Uganda 53 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda (continued) Focusing Services  Employees of ministries and respondents from faith-based groups and academia indicated that the WBG should offer more financial services in Uganda. Respondents from NGOs indicated that the WBG should offer more knowledge products. Respondents from the private sector/financial sector/private banks and the media indicated that the WBG should offer more convening services. Respondents from private foundations and other organization indicated that the combination of services is appropriate. Respondents from CBOs indicated that they didn’t know what the WBG should offer more of in Uganda. 54 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda (continued) Collaborating with Stakeholders in Uganda  Employees of ministries and respondents from academia indicated that the WBG should collaborate more with academia/research institutes/think tanks. Respondents from NGOs and private foundations indicated that the WBG should collaborate more with NGOs. Respondents from the private sector/financial sector/private banks and other organizations indicated that the WBG should collaborate more with the private sector. Respondents from CBOs indicated that the WBG should collaborate more with beneficiaries. Respondents from faith-based groups indicated that the WBG should collaborate more with faith-based organizations.  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should collaborate more with faith-based organizations compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate that the WBG should collaborate more with the donor community and NGOs. 55 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda (continued) The Oil and Gas Sector  Although respondents from most stakeholder groups indicated that it would be most valuable for the WBG to support governance, anti-corruption, etc. in support of the oil and gas sector in Uganda, respondents from NGOs were more likely to indicate that the WBG should support efforts to ensure participation of civil society and citizens, respondents from the media were more likely to indicate that the WBG should support management of foreign exchange and revenues, and respondents from CBO were more likely to indicate that they didn’t know.  Respondents who collaborate with the WBG were significantly more likely to indicate that it would be most valuable for the WBG to have an advisory role in contract negotiations compared to respondents who do not collaborate with the WBG, who were significantly more likely to indicate that the WBG should support technical aspects related to the sector. 56 The World Bank Group Uganda Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Uganda (continued) The Oil and Gas Sector (continued)  The majority of respondents from the private sector/financial sector/private banks, private foundations, NGOs, the media, faith-based groups, academia, and other organizations indicated that they would like to see more WBG involvement in the oil and gas sector in Uganda. In contrast, the majority of employees of ministries indicated that they would like to see just about the same WBG involvement, and respondents from CBO were more likely to indicate that they didn’t know. 57 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness Information Sources  Nearly two-thirds of respondents in the FY ’08 country survey indicated that they got most of their information about economic and social development issues in Uganda from local newspapers (65%).  Although respondents from most stakeholder groups indicated that they got most of their information from local newspapers, respondents from faith-based groups were more likely to utilize local radio and local television and respondents from academia were more likely to utilize local radio and local television.  Although the majority of respondents who collaborate with the WBG and those who do not collaborate with the WBG indicated that they got most of their information from local newspapers, respondents who collaborate with the WBG were significantly more likely to utilize the Internet and periodicals compared to respondents who do not collaborate with the WBG, who were significantly more likely to utilize local radio and local television. 58 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Employees of ministries and respondents from CBOs and other organizations indicated that they preferred to get their information from e-Newsletters. Respondents from CBOs also indicated that they preferred to get their information from instant messaging. Respondents from academia indicated that they preferred to get their information from the WBG’s publications. Respondents from the media indicated that they preferred to get their information from social media. Respondents from NGOs and faith-based groups indicated that they preferred to get their information from the WBG’s seminars. Respondents from the private sector/financial sector/private banks and private foundations indicated that they preferred to get their information from mobile phones.  Respondents who collaborate with the WBG were significantly more likely to indicate that they preferred to get their information from the WBG’s website compared to respondents who do not collaborate with the WBG, who were significantly more likely to prefer instant messaging and mobile phones. 59 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Employess of ministries and respondents from CBOs and academia were significantly less likely to be aware of theWBG’s Access to Information Policy compared to respondents from other stakeholder groups.  Respondents from private foundations and CBOs were significantly more likely to have requested information from the WBG in the past year compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to have requested information from the WBG in the past year compared to respondents who do not collaborate with the WBG. 60 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued)  Respondents from the private sector/financial sector/private banks were significantly less likely to have reveived their requested information compared to respondents from other stakeholder groups.  Respondents from other organizations had significantly higher levels of agreement that they consult the WBG’s data more often than they did a few years ago whereas respondents from the financial sector/private sector/private banks had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that they consult the WBG’s data more often than they did a few years ago compared to respondents who do not collaborate with the WBG. 61 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness (continued) Internet Access  Respondents from the FY ’08 country survey were significantly more likely to have Internet access compared to respondents from this year’s country survey.  Respondents from faith-based groups were significantly less likely to have Internet access compared to respondents from other stakeholder groups. Website Usage  Respondents in this year’s country survey had statistically similar usage of the WBG’s website compared to respondents from the FY ’08 country survey.  Respondents from the private sector/financial sector/private banks, CBOs, faith-based groups, and academia were significantly less likely to have used the WBG’s website compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to have used the WBG’s website compared to respondents who do not collaborate with the WBG. 62 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued)  Respondents in this year’s country survey had statistically similar usage of the WBG’s country and main websites compared to respondents from the FY ’08 country survey.  Employees of ministries and respondents from academia and other organizations were significantly more likely to have used the WBG’s main website compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to have used the WBG’s main website compared to respondents who do not collaborate with the WBG.  Respondents from CBOs were significantly more likely to use dial-up connections when visiting the WBG’s website compared to respondents from other stakeholder groups. 63 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness (continued) Website/Social Media Evaluation  Respondents from CBOs and the media had significantly higher levels of agreement that they find the WBG’s websites easy to navigate whereas respondents from the financial sector/private sector/private banks, private foundations, and academia had significantly lower levels of agreement. Respondents from CBOs and the media had significantly higher levels of agreement that they find the information on the WBG’s websites useful whereas respondents from the financial sector/private sector/private banks and academia had significantly lower levels of agreement. Respondents from the financial sector/ private sector/private banks had significantly higher levels of agreement that the WBG’s social media channels are valuable sources of information whereas respondents from the media had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that they find the WBG’s websites easy to navigate and that they find the information on the WBG’s websites useful compared to respondents who do not collaborate with the WBG. 64 The World Bank Group Uganda Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents from the media had significantly higher levels of agreement that when they need information from the WBG they know how to find it whereas respondents from the financial sector/private sector/private banks and academia had significantly lower levels of agreement. Respondents from faith-based groups and other organizations had significantly higher levels of agreement that the WBG is responsive to their information requests whereas respondents from CBOs, private foundations, and academia had significantly lower levels of agreement.  Respondents who collaborate with the WBG had significantly higher levels of agreement that when they need information from the WBG they know how to find it compared to respondents who do not collaborate with the WBG. 65 The World Bank Group Uganda Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 67 B. Responses to All Questions by Stakeholder Groups ..................... 85 C. Responses to All Questions across Geographic Locations........... 111 D. Responses to All Questions among WBG Collaborators and Non-Collaborators ............................................................... 129 E. Responses to All Questions across Country Surveys ................... 148 F. Responses to Key Questions by Respondents’ Specializations/Sectors ............................................................... 151 G. Indicator Questions as a Function of Exposure to the WBG ....... 165 H. Indicator Questions as a Function of Stakeholder Groups .......... 166 I. World Bank Group Country Survey 2014 Uganda Questionnaire ...................................................... 167 UGANDA 66 The World Bank Group Uganda Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=326) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Uganda Percentage of Respondents 1. In general would you say that Uganda is headed in...? (N=317) The right direction 46.1% The wrong direction 28.1% Not sure 25.9% 2. Listed below are a number of development priorities in Uganda. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Uganda. (Choose no more than THREE) (Responses Combined; N=316) Education 33.2% Anti-corruption 32.6% Economic growth 31.6% Poverty reduction 25.0% Health 24.4% Energy 23.4% Job creation/employment 20.9% Public sector governance/reform 14.2% Agricultural development 13.3% Transport 13.0% Water and sanitation 10.1% Sustainable and transparent development of the oil and gas sector 10.1% Rural development 7.6% Trade and exports 6.3% Foreign direct investment 6.0% Information and communications technology 6.0% Social protection 5.1% Gender equity 4.4% Food security 2.8% Equality of opportunity 2.2% Financial markets 1.9% Urban development 1.9% Domestic private sector development 1.3% Crime and violence 1.3% Environmental sustainability 0.6% Law and justice 0.6% Global/regional integration 0.0% Climate change 0.0% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 67 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uganda? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=324) Agricultural development 36.7% Education 29.9% Rural development 28.7% Job creation/employment 26.5% Anti-corruption 25.9% Economic growth 22.5% Health 22.2% Transport 16.4% Energy 12.0% Public sector governance/reform 9.9% Gender equity 9.3% Domestic private sector development 8.6% Trade and exports 8.6% Equality of opportunity 7.4% Sustainable and transparent development of the oil and gas sector 5.2% Environmental sustainability 4.9% Urban development 3.7% Water and sanitation 3.4% Information and communications technology 3.4% Financial markets 2.5% Communicable/non-communicable diseases 2.2% Foreign direct investment 2.2% Food security 2.2% Social protection 1.2% Law and justice 1.2% Disaster management 1.2% Climate change 0.6% Global/regional integration 0.3% Regulatory framework 0.0% Crime and violence 0.0% 68 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth Percentage of Respondents in Uganda? (Choose no more than THREE) (Responses Combined; N=325) Agricultural development 46.8% Energy 36.3% Education 32.3% Job creation/employment 22.5% Trade and exports 21.2% Anti-corruption 18.2% Rural development 16.0% Transport 16.0% Foreign direct investment 10.2% Public sector governance/reform 9.2% Food security 8.9% Health 8.6% Domestic private sector development 7.7% Regulatory framework 7.4% Financial markets 6.2% Global/regional integration 5.8% Information and communications technology 5.5% Water and sanitation 5.2% Sustainable and transparent development of the oil and gas sector 4.9% Gender equity 3.4% Equality of opportunity 2.8% Social protection 1.5% Environmental sustainability 0.9% Climate change 0.0% Disaster management 0.0% Urban development 0.0% Communicable/non-communicable diseases 0.0% Law and justice 0.0% Crime and violence 0.0% 69 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) 5. When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved Percentage of Respondents in Uganda? (Choose no more than TWO) (Responses Combined; N=302) Better employment opportunities for young people 38.1% Consistent economic growth 24.2% Education and training that better ensure job opportunity 23.2% Better entrepreneurial opportunities (i.e., to start small and medium sized 19.2% businesses) Greater voice and participation for citizens to help ensure greater accountability 18.2% Greater access to micro-finance for the poor 16.2% Greater access to social services for citizens across Uganda 16.2% Better employment opportunities for women 14.2% Better quality public services 8.9% Better opportunity for the poor who live in rural areas 6.6% A growing middle class 4.6% Greater access to health and nutrition for citizens 3.0% Other 2.0% Better opportunity for the poor who live in urban areas 1.3% More reliable social safety net 1.3% Greater equity of fiscal policy 1.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 316 0 6.34 2.75 Uganda? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 287 24 6.05 2.31 effectiveness in Uganda.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Uganda solve its most 295 27 6.73 2.08 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) 70 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Uganda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Uganda? (Choose no more than THREE) (Responses Combined; N=326) Education 38.3% Poverty reduction 37.4% Agricultural development 26.7% Energy 26.4% Health 22.7% Transport 19.0% Rural development 15.6% Anti-corruption 15.6% Job creation/employment 12.9% Public sector governance/reform 12.6% Trade and exports 10.7% Regulatory framework 10.1% Gender equity 7.1% Sustainable and transparent development of the oil and gas sector 5.2% Foreign direct investment 4.9% Urban development 4.9% Economic growth 4.9% Climate change 4.3% Financial markets 3.7% Domestic private sector development 2.8% Equality of opportunity 2.8% Global/regional integration 2.5% Crime and violence 2.1% Information and communications technology 1.8% Food security 1.2% Water and sanitation 0.9% Social protection 0.3% Environmental sustainability 0.3% Law and justice 0.3% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 71 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=295) nd activity do you believe is of greatest VALUE and which activity Greatest 2 Greatest is of second greatest value in Uganda? Value Value Combined Financial resources 33.9% 16.9% 50.8% Capacity development 36.9% 10.8% 47.8% Policy advice, studies, analyses 12.2% 9.2% 21.4% Technical assistance 9.2% 12.2% 21.4% Convening/Facilitating 0.0% 15.9% 15.9% Linkage to non-Bank expertise 1.0% 14.2% 15.3% Donor coordination 3.4% 9.5% 12.9% Mobilizing third party financial resources 1.0% 9.5% 10.5% Data 2.4% 1.7% 4.1% Other 0.0% 0.0% 0.0% How effectively to the World Bank Groups’ activities below support Effectiveness Uganda’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/Facilitating 255 31 5.60 2.73 7. Data 248 43 6.70 2.28 8. Policy advice, studies, analyses 265 32 7.09 2.32 9. Financial resources 286 18 7.27 2.42 10. Technical assistance 233 36 6.24 2.53 11. Mobilizing third party financial resources 228 49 6.00 2.28 12. Donor coordination 261 33 6.47 2.62 13. Linkage to non-Bank expertise 199 71 5.67 2.06 The World Bank Group can provide capacity building support in a number Degree of ways in Uganda. To what degree would Uganda benefit, if capacity building were to support…? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government (e.g., civil society, media) to help them 296 6 7.47 2.71 more effectively engage and participate in development efforts 15. The public sector, related to implementation of specific development 281 14 7.57 1.87 projects on the ground 16. The public sector, related to changing institutions (organizations or 290 23 6.78 2.21 sociopolitical conditions) 17. The private sector, related to institutional and policy change 288 14 6.59 2.79 72 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Uganda? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not effective at all, 10-Very effective) N DK Mean SD 18. Project implementation (or other organizational strengthening) 255 59 6.76 2.45 19. Citizen engagement (incorporating citizens' voices into development) 256 58 5.38 2.29 20. Policy design (for clarity and better incentives to achieve development 237 68 6.77 2.00 goals) When thinking about how to improve capacity building in Uganda to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) (1-Not important at all, 10-Very important) N DK Mean SD 21. Project implementation (or other organizational strengthening) 270 47 7.92 2.20 22. Citizen engagement (incorporating citizens' voices into development) 258 49 7.49 2.37 23. Policy design (for clarity and better incentives to achieve development 262 44 7.85 2.11 goals) 24. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Uganda? (Choose no more than TWO) (Responses Combined; N=316) Too influenced by developed countries 29.4% Not enough public disclosure of its work 18.0% Too bureaucratic in its operational policies and procedures 14.6% Not collaborating enough with non-state actors 14.6% Not exploring alternative policy options 14.2% Staff too inaccessible 13.0% Not adequately sensitive to political/social realities in Uganda 11.7% Arrogant in its approach 9.8% World Bank Group’s processes too slow 9.8% Don't know 9.5% World Bank Group’s processes too complex 6.6% Not aligned with other donors’ work 6.6% Other 5.7% Not willing to honestly criticize policies and reform efforts in the country 4.4% Not aligned with country priorities 4.1% The credibility of its knowledge/data 2.8% Imposing technocratic solutions without regard to political realities 0.3% Not client focused 0.3% 73 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 25. Which of the World Bank Group’s instruments do you believe are the Percentage of Respondents MOST effective in reducing poverty in Uganda? (Choose no more than TWO) (Responses Combined; N=321) Investment lending 60.1% Capacity development 43.9% Policy based lending / budget support to the Government 24.0% Technical assistance 17.1% Trust Fund management 14.6% Knowledge products/services 10.0% Don't know 4.0% Other 1.2% 26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development Percentage of Respondents results there? (Choose no more than TWO) (Responses Combined; N=324) Private Sector 34.9% Academia/Think Tanks/Research Institutes 31.5% Community-Based Organizations (CBOs) 24.4% NGOs 21.3% Beneficiaries 19.8% Media 16.7% Local Government 15.4% Faith-Based Organizations 12.7% Donor Community 11.1% Parliament 5.6% Foundations 2.2% Don't know 1.9% Other 0.3% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Uganda? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. Overall the World Bank Group currently plays a relevant role in 295 22 6.07 2.76 development in Uganda* 28. The World Bank Group’s work is aligned with what I consider the 275 31 5.89 2.33 development priorities for Uganda* 29. The World Bank Group supports programs and strategies that are 278 28 6.29 2.37 realistic for Uganda 30. The World Bank Group treats clients and stakeholders in Uganda with 276 40 6.24 2.70 respect 74 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Uganda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness* 225 45 5.64 2.30 32. Flexibility (in terms of the World Bank Group’s products and services) * 262 42 5.26 2.03 33. Flexibility (in terms of changing country circumstances)* 251 36 4.95 2.64 34. Being inclusive* 260 39 5.84 2.41 35. Openness (sharing data and other information)* 271 29 5.93 2.74 36. Staff accessibility* 269 28 5.08 2.55 37. Straightforwardness and honesty* 259 41 5.93 2.44 38. Ease of access to the people at the World Bank Group who are making 273 32 5.46 2.69 decisions important to my work 39. Collaboration with groups outside of the Government* 240 65 5.68 2.31 40. Collaboration with the Government* 262 38 7.86 1.89 41. Collaboration with other donors* 249 44 7.58 1.98 42. The speed in which it gets things accomplished on the ground* 272 38 5.51 2.53 43. Being a long-term partner 269 30 8.20 1.89 44. To be a more effective development partner in Uganda, do you believe that Percentage of Respondents the World Bank Group should have…? (N=286) More local presence 72.0% The current level of local presence is adequate 19.6% Less local presence 4.9% Don't know 3.5% 45. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=315) High levels of corruption in the country 47.3% There is not an adequate level of citizen/civil society participation 37.5% Reforms are not well thought out in light of country challenges 26.3% The World Bank Group is not sensitive enough to political/social realities on the 25.4% ground The Government works inefficiently 16.2% The World Bank Group does not do adequate follow through/follow-up 13.0% Political pressures and obstacles 12.7% Lack of/inadequate levels of capacity in Government 7.0% Poor donor coordination 4.8% The World Bank Group works too slowly 3.5% Other 1.3% 75 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti-corruption 295 5 8.37 2.03 2. Information and communications technology 268 1 7.26 2.33 3. Transport 281 1 8.47 1.57 4. Crime and violence 272 9 5.65 2.14 5. Law and justice 297 1 7.38 2.14 6. Urban development 280 1 7.80 2.01 7. Environmental sustainability 293 1 7.82 1.96 8. Regulatory framework 270 18 6.75 2.39 9. Communicable/non-communicable diseases 256 11 7.28 2.35 10. Poverty reduction 296 1 8.38 1.96 11. Gender equity 283 6 6.55 2.39 12. Domestic private sector development 270 5 6.77 2.39 13. Foreign direct investment 283 2 8.08 1.76 14. Water and sanitation 289 6 7.80 1.88 15. Trade and exports 283 7 7.34 2.48 16. Economic growth 297 1 8.48 1.57 17. Energy 280 1 8.48 1.56 18. Disaster management 295 4 7.17 2.11 19. Public sector governance/reform 287 10 8.14 1.86 20. Job creation/employment 296 1 8.01 1.86 21. Financial markets 281 8 7.08 2.48 22. Equality of opportunity 274 3 6.50 2.40 23. Health 290 7 8.06 2.00 24. Rural development 296 1 7.98 1.70 25. Global/regional integration 283 12 6.88 1.99 26. Food security 274 7 7.64 1.80 27. Education 290 7 8.31 1.83 28. Social protection 270 12 6.49 2.38 29. Climate change 285 8 7.02 2.22 30. Agricultural development 293 8 8.46 1.81 31. Sustainable and transparent development of the oil and gas sector 287 12 8.14 1.96 76 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of Effectiveness the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti-corruption 234 65 5.15 2.44 2. Information and communications technology 227 67 5.73 2.19 3. Transport 248 57 7.52 1.72 4. Crime and violence 198 95 4.38 2.01 5. Law and justice 211 85 5.43 1.86 6. Urban development 237 47 6.46 2.03 7. Environmental sustainability 222 71 6.41 2.19 8. Regulatory framework 207 89 6.98 2.10 9. Communicable/non-communicable diseases 217 73 6.29 2.30 10. Poverty reduction 255 33 6.52 2.43 11. Gender equity 225 59 5.56 2.05 12. Domestic private sector development 228 60 5.55 1.88 13. Foreign direct investment 242 42 6.98 2.03 14. Water and sanitation 245 44 6.75 2.09 15. Trade and exports 227 64 6.35 1.91 16. Economic growth 238 41 7.76 1.74 17. Energy 234 59 7.50 1.62 18. Disaster management 196 80 5.53 2.29 19. Public sector governance/reform 247 47 6.40 2.37 20. Job creation/employment 252 46 5.60 2.53 21. Financial markets 206 79 6.06 2.08 22. Equality of opportunity 205 70 5.23 1.93 23. Health 270 20 6.91 2.00 24. Rural development 238 57 5.95 1.99 25. Global/regional integration 197 91 6.22 1.56 26. Food security 241 50 6.10 2.20 27. Education 266 33 7.34 1.71 28. Social protection 216 80 5.67 2.22 29. Climate change 232 62 5.77 2.18 30. Agricultural development 261 33 6.28 2.06 31. Sustainable and transparent development of the oil and gas sector 224 71 5.50 2.17 77 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Uganda? (N=302) At the Headquarters (in Washington D.C.) 26.2% In the country 17.5% Don't know 56.3% Achieving Development Results N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Uganda?* 287 26 5.89 2.34 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uganda? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, trust funds/grants, Program 4 Result, etc.) 282 35 5.91 2.38 meet the needs of Uganda* 6. The World Bank Group meets Uganda’s needs for knowledge services 267 26 5.78 2.69 (e.g., research, analysis, data, technical assistance)* Internal Evaluation Mechanisms N DK Mean SD 7. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving 235 79 6.00 2.34 results in Uganda? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work Percentage of Respondents and activities in the work you do? (N=320) Weekly .3% Monthly 14.7% A few times a year 41.3% Rarely 23.8% Never 20.0% 78 The World Bank Group Uganda Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Uganda, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 272 43 5.96 2.23 3. Include appropriate level of stakeholder involvement during 233 62 6.15 2.20 preparation 4. Are relevant to Uganda's development priorities 270 30 6.99 2.50 5. Lead to practical solutions 257 39 5.49 2.55 6. Are accessible (well written and easy to understand) 264 37 6.17 2.85 7. Are source of relevant information on global good practices 266 40 7.45 2.37 8. Enhance your knowledge and/or skills 265 35 6.51 2.79 9. Are adequately disseminated 248 56 5.12 2.90 10. Are translated enough into local language 244 58 3.52 2.16 11. Are adaptable to Uganda’s specific development challenges and 271 35 5.22 2.43 country circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 285 36 6.07 2.27 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* 281 40 7.65 1.95 (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Degree Group’s technical assistance/advisory work contribute to solving Uganda’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 257 36 5.96 2.50 2. Design (appraising and planning the solutions) 272 34 6.67 2.06 3. Implementation (executing, carrying out, monitoring and making 282 31 5.82 2.18 appropriate adjustments) 4. Evaluation (assessing the impact and results) 281 25 5.72 2.48 79 The World Bank Group Uganda Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Level of Agreement To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 236 81 6.04 2.64 6. The World Bank Group effectively monitors and evaluates the projects 272 34 6.31 2.51 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 261 44 6.41 2.44 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 219 87 7.11 2.06 reasonable 9. The World Bank Group’s conditions on its lending are reasonable 261 40 5.52 2.53 10. The World Bank Group takes decisions quickly in Uganda 268 37 5.07 2.46 11. Working with the World Bank Group increases Uganda’s institutional 259 37 6.40 2.52 capacity 12. The World Bank Group ensures consistency and continuity through staff 239 61 6.03 2.30 changes 13. Where country systems are adequate, the World Bank Group makes 238 79 7.08 2.16 appropriate use of them* 14. The World Bank Group provides effective implementation support 278 28 6.20 2.32 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Uganda? (N=313) The World Bank Group takes too much risk in Uganda 1.0% The World Bank Group does not take enough risk in Uganda 20.1% The World Bank Group’s approach to risk is appropriate 22.7% Don't know 49.8% Prefer not to answer 6.4% 80 The World Bank Group Uganda Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Uganda 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Uganda? (Choose no more than TWO) (Responses Combined; N=321) Reach out more to groups outside of Government 39.6% Reduce the complexity of obtaining World Bank Group financing 26.2% Increase the level of capacity development in the country 21.2% Improve the competitiveness of its financing compared to markets 19.0% Offer more innovative financial products 17.8% Improve the quality of its experts as related to Uganda’s specific challenges 14.0% Collaborate more effectively with Government clients 12.5% Provide more adequate data/knowledge/statistics/figures on Uganda’s economy 10.9% Ensure greater selectivity in its work 9.7% Offer more innovative knowledge services 9.0% Work faster 5.3% Other 2.5% 2. When considering the combination of services that the World Bank Group offers in Uganda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Uganda? (Select only ONE response) (N=314) Financial services 29.6% Convening services 22.0% The combination is appropriate for Uganda 21.3% Knowledge products 17.8% None of the above 5.4% Don't know 3.8% 3. Please identify two areas related to sustainable development of the oil and gas sector in Uganda, where greater support from the World Bank Group Percentage of Respondents would be most valuable. (Choose no more than TWO) (Responses Combined; N=321) Support in governance, anti-corruption, access to information and transparency 44.9% related to overall management of oil and gas resources Support in mitigation of macro-economic risks 25.9% Support efforts to ensure participation of civil society and citizens 25.5% Support in monitoring of operations 23.7% Support in improving quality of public expenditures 16.2% Advisory role in contract negotiations 15.6% Technical aspects related to the sector 13.4% Support in management of foreign exchange and revenues 10.9% Don’t know 5.6% Other 0.0% 4. Would you like to see more, less, or just about the same level of World Bank Group involvement in the sustainable development of the oil and gas sector Percentage of Respondents in Uganda? (Select only ONE response) (N=300) More 64.0% Just about the same 28.7% Less 1.0% Don't know 6.3% 81 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Uganda? (Choose no more than TWO) (Responses Combined; N=317) Local newspapers 59.0% Local television 38.8% Internet 37.2% Local radio 24.0% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 6.6% Periodicals 5.4% International newspapers 4.7% International television 4.7% Mobile phones 2.5% Other 1.6% International radio 0.9% Blogs 0.9% Instant messaging 0.3% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=321) e-Newsletters 31.2% World Bank Group's publications and other written materials 29.6% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 27.1% World Bank Group's seminars/workshops/conferences 26.5% Mobile phones 24.6% World Bank Group's website 16.5% Instant messaging 9.7% Direct contact with World Bank Group 8.1% Blogs 6.9% Other 1.9% 3. Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=310) Yes 35.2% No 64.8% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=306) Yes 32.7% No 67.3% Percentage of Respondents 5. Were you able to obtain this information? (N=105) Yes 90.5% No 9.5% Percentage of Respondents 6. Do you have access to the Internet? (N=311) Yes 92.9% No 7.1% 82 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank Group website? (N=302) Yes 73.8% No 26.2% Percentage of Respondents 8. Which do you primarily use? (N=285) The World Bank Group's country website (www.worldbank.org/uganda) 39.3% The World Bank Group's main website (www.worldbank.org) 60.7% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=279) High speed 73.8% Dial-up 26.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group's data more often than I did a few 277 29 5.68 2.77 years ago 11. I find the World Bank Group's websites easy to navigate. 259 41 6.69 2.27 12. I find the information on the World Bank Group's websites useful. 246 46 7.00 2.29 13. The World Bank Group's social media channels are valuable sources of 256 39 6.71 3.03 information about the institution. 14. When I need information from the World Bank Group I know how to 282 23 6.66 2.94 find it. 15. The World Bank Group is responsive to my information requests and 262 46 6.31 3.18 inquiries. H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=316) NGO 23.4% Employee of a Ministry, Ministerial Department or Implementation Agency 22.8% Media 15.8% Private Sector Organization 7.6% Academia/Research Institute/Think Tank 7.3% Faith-Based Group 6.6% Private Foundation 5.1% Community-Based Organization 3.8% Other 2.5% Independent Government Institution 1.9% Office of Parliamentarian 1.6% Multilateral Agency 1.3% Financial Sector/Private Bank .3% 83 The World Bank Group Uganda Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=317) Education 23.3% Information and communications technology 12.6% Agriculture/ rural development / food security 10.4% Public sector governance / public financial management / anti-corruption 9.8% Other 8.8% Generalist 6.6% Natural resource management / environmental sustainability 5.7% Law and justice / regulatory framework 5.0% Water and sanitation 3.8% Health / communicable/non-communicable diseases 3.2% Transport 3.2% Energy 2.8% Financial markets / banking 1.6% Social protection 1.3% Gender equity / equality of opportunity .9% Job creation/employment .9% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=307) Yes 39.4% No 60.6% 4. Which of the following agencies of the World Bank Group do you work with in Percentage of Respondents Uganda? (Select all that apply) (N=292) None 57.9% The World Bank (IBRD/IDA) 39.4% The International Finance Corporation (IFC) 6.8% The Multilateral Investment Guarantee Agency (MIGA) 2.1% 5. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Uganda? (Choose no more than TWO) (N=286) Observer (i.e., follow in media, discuss in informal conversations, etc.) 49.0% Use World Bank Group reports/data 28.7% Collaborate as part of my professional duties 26.9% Use World Bank Group website for information, data, research, etc. 24.5% Engage in World Bank Group related/sponsored events/activities 11.2% Percentage of Respondents 6. Which best represents your geographic location? (N=311) Kampala City 67.2% Central Uganda 19.6% Eastern Uganda 8.0% Western Uganda 3.2% Northern Uganda 1.9% 84 The World Bank Group Uganda Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups Employee of a Ministry N=72  Private Sector/Financial Sector/Private Bank N=25  NGO N=74 CBO N=12  Media N=50  Faith-Based Group N=21  Academia N=23  Other N=23 A. General Issues Facing Uganda In general, how would you say that Uganda is headed in...? Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other The right direction 49.3% 36.0% 50.0% 45.8% 41.7% 40.8% 50.0% 47.8% 47.8% The wrong direction 34.8% 28.0% 18.8% 29.2% 16.7% 34.7% 15.0% 21.7% 26.1% Not sure 15.9% 36.0% 31.3% 25.0% 41.7% 24.5% 35.0% 30.4% 26.1% 85 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) Listed below are a number of development priorities in Uganda. Please identify which of the following you consider the most important development priorities in Uganda. (Choose no more than THREE) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Social protection* 1.5% 4.3% 0.0% 12.3% 0.0% 4.2% 0.0% 0.0% 13.6% Transport* 16.2% 21.7% 12.5% 5.5% 0.0% 16.7% 4.8% 0.0% 22.7% Public sector governance/reform* 17.6% 30.4% 12.5% 5.5% 0.0% 12.5% 0.0% 17.4% 22.7% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 0.0% 13.0% 0.0% 2.7% 41.7% 2.1% 4.8% 0.0% 9.1% Domestic private sector development 2.9% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Foreign direct investment* 0.0% 13.0% 31.3% 12.3% 0.0% 0.0% 9.5% 0.0% 0.0% Water and sanitation* 4.4% 30.4% 0.0% 13.7% 0.0% 4.2% 0.0% 21.7% 22.7% Anti-corruption* 13.2% 34.8% 18.8% 46.6% 33.3% 35.4% 66.7% 47.8% 13.6% Job creation/employment* 26.5% 13.0% 6.3% 8.2% 0.0% 27.1% 4.8% 60.9% 31.8% Rural development* 4.4% 4.3% 0.0% 13.7% 0.0% 8.3% 0.0% 0.0% 22.7% Financial markets 0.0% 0.0% 0.0% 5.5% 0.0% 2.1% 4.8% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 5.5% 0.0% 4.2% 0.0% 0.0% 0.0% Environmental sustainability 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% 21.7% 0.0% Health* 10.3% 13.0% 31.3% 37.0% 25.0% 43.8% 23.8% 8.7% 4.5% Education* 35.3% 34.8% 37.5% 23.3% 100.0% 52.1% 4.8% 21.7% 22.7% Poverty reduction* 29.4% 17.4% 0.0% 23.3% 33.3% 35.4% 42.9% 17.4% 4.5% Energy* 27.9% 0.0% 31.3% 16.4% 16.7% 33.3% 33.3% 8.7% 36.4% Food security 1.5% 0.0% 0.0% 5.5% 0.0% 2.1% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development* 30.9% 17.4% 31.3% 4.1% 0.0% 0.0% 4.8% 17.4% 18.2% Trade and exports* 14.7% 0.0% 25.0% 1.4% 8.3% 0.0% 9.5% 0.0% 9.1% Crime and violence 0.0% 0.0% 0.0% 5.5% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth* 39.7% 30.4% 37.5% 35.6% 0.0% 6.3% 76.2% 43.5% 18.2% Law and justice 0.0% 0.0% 0.0% 1.4% 0.0% 2.1% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Sustainable and transparent development of the 19.1% 8.7% 0.0% 11.0% 0.0% 6.3% 4.8% 0.0% 22.7% oil and gas sector* Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 1.5% 4.3% 18.8% 4.1% 41.7% 2.1% 4.8% 13.0% 4.5% *Significantly different between stakeholder groups 86 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uganda? (Choose no more than THREE) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Water and sanitation 4.2% 4.2% 0.0% 2.7% 0.0% 4.1% 0.0% 0.0% 13.0% Equality of opportunity* 4.2% 0.0% 0.0% 5.4% 33.3% 16.3% 0.0% 21.7% 0.0% Economic growth* 29.2% 29.2% 37.5% 13.5% 25.0% 40.8% 4.8% 0.0% 4.3% Climate change 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 1.4% 16.7% 0.0% 18.9% 41.7% 4.1% 0.0% 4.3% 4.3% Rural development* 13.9% 29.2% 68.8% 33.8% 25.0% 44.9% 4.8% 30.4% 8.7% Urban development* 0.0% 0.0% 18.8% 2.7% 33.3% 2.0% 9.5% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.7% Law and justice 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 4.3% Transport* 33.3% 16.7% 6.3% 6.8% 0.0% 16.3% 4.8% 17.4% 21.7% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases* 0.0% 20.8% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 4.3% Information and communications technology* 0.0% 0.0% 0.0% 2.7% 0.0% 4.1% 28.6% 0.0% 4.3% Anti-corruption* 36.1% 20.8% 18.8% 27.0% 0.0% 18.4% 42.9% 34.8% 4.3% Domestic private sector development* 23.6% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 26.1% Foreign direct investment* 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 19.0% 0.0% 0.0% Education* 25.0% 20.8% 25.0% 27.0% 66.7% 53.1% 19.0% 8.7% 21.7% Energy* 9.7% 0.0% 18.8% 24.3% 0.0% 4.1% 9.5% 13.0% 13.0% Public sector governance/reform 6.9% 16.7% 0.0% 13.5% 0.0% 6.1% 0.0% 13.0% 21.7% Sustainable and transparent development of the 0.0% 4.2% 0.0% 16.2% 0.0% 2.0% 0.0% 4.3% 8.7% oil and gas sector* Environmental sustainability* 1.4% 25.0% 0.0% 4.1% 0.0% 2.0% 0.0% 4.3% 17.4% Disaster management* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 17.4% 0.0% Health* 9.7% 16.7% 0.0% 18.9% 75.0% 30.6% 81.0% 17.4% 8.7% Agricultural development* 50.0% 50.0% 56.3% 32.4% 0.0% 26.5% 14.3% 30.4% 52.2% Job creation/employment* 29.2% 20.8% 31.3% 20.3% 0.0% 14.3% 52.4% 65.2% 26.1% Financial markets 0.0% 4.2% 0.0% 5.4% 0.0% 2.0% 4.8% 4.3% 0.0% Trade and exports* 16.7% 0.0% 6.3% 4.1% 0.0% 6.1% 4.8% 8.7% 26.1% Food security* 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 87 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Uganda? (Choose no more than THREE) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Energy* 57.0% 29.0% 31.0% 20.0% 58.0% 48.0% 5.0% 13.0% 26.0% Gender equity* 3.0% 0.0% 0.0% 1.0% 0.0% 16.0% 0.0% 0.0% 0.0% Equality of opportunity* 3.0% 13.0% 0.0% 0.0% 0.0% 0.0% 0.0% 17.0% 0.0% Social protection* 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 19.0% 0.0% 0.0% Global/regional integration 11.0% 4.0% 0.0% 4.0% 0.0% 4.0% 19.0% 0.0% 4.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti-corruption* 8.0% 21.0% 6.0% 27.0% 0.0% 14.0% 48.0% 13.0% 17.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development* 6.0% 13.0% 25.0% 15.0% 67.0% 24.0% 5.0% 22.0% 9.0% Foreign direct investment* 4.0% 8.0% 19.0% 11.0% 0.0% 12.0% 5.0% 9.0% 35.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 6.0% 0.0% 0.0% 12.0% 0.0% 2.0% 10.0% 0.0% 4.0% Education* 43.0% 25.0% 63.0% 20.0% 100.0% 48.0% 5.0% 0.0% 22.0% Information and communications technology 4.0% 0.0% 0.0% 4.0% 0.0% 10.0% 5.0% 13.0% 0.0% Regulatory framework* 14.0% 21.0% 6.0% 1.0% 0.0% 0.0% 10.0% 4.0% 17.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports* 7.0% 17.0% 44.0% 27.0% 0.0% 24.0% 10.0% 48.0% 17.0% Public sector governance/reform* 10.0% 29.0% 0.0% 5.0% 0.0% 6.0% 0.0% 13.0% 26.0% Domestic private sector development* 4.0% 21.0% 0.0% 5.0% 33.0% 2.0% 5.0% 22.0% 4.0% Job creation/employment 25.0% 29.0% 13.0% 24.0% 42.0% 22.0% 38.0% 0.0% 17.0% Agricultural development* 64.0% 33.0% 75.0% 42.0% 0.0% 28.0% 52.0% 57.0% 57.0% Food security* 3.0% 17.0% 0.0% 18.0% 0.0% 20.0% 0.0% 0.0% 0.0% Transport* 25.0% 8.0% 0.0% 16.0% 0.0% 12.0% 10.0% 13.0% 30.0% Sustainable and transparent development of the 3.0% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% 35.0% 0.0% oil and gas sector* Environmental sustainability 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health* 1.0% 4.0% 19.0% 9.0% 0.0% 0.0% 52.0% 17.0% 4.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets* 0.0% 4.0% 0.0% 16.0% 0.0% 8.0% 5.0% 0.0% 9.0% *Significantly different between stakeholder groups 88 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Uganda? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Better employment opportunities for young 19.7% 18.2% 12.5% 39.4% 66.7% 45.7% 61.9% 63.2% 42.9% people* Better employment opportunities for women* 7.6% 4.5% 43.8% 5.6% 41.7% 10.9% 47.6% 15.8% 0.0% Greater access to micro-finance for the poor* 10.6% 22.7% 43.8% 12.7% 25.0% 21.7% 14.3% 0.0% 19.0% Greater voice and participation for citizens to 13.6% 27.3% 18.8% 25.4% 0.0% 19.6% 0.0% 15.8% 19.0% help ensure greater accountability Greater access to health and nutrition for 0.0% 0.0% 0.0% 0.0% 33.3% 8.7% 0.0% 0.0% 4.8% citizens* Greater access to social services for citizens 16.7% 36.4% 18.8% 22.5% 0.0% 8.7% 14.3% 10.5% 9.5% across Uganda Better entrepreneurial opportunities (i.e., to start 24.2% 4.5% 6.3% 18.3% 33.3% 15.2% 23.8% 21.1% 28.6% small and medium sized businesses) A growing middle class* 0.0% 0.0% 0.0% 11.3% 0.0% 6.5% 0.0% 0.0% 9.5% Better opportunity for the poor who live in rural 10.6% 4.5% 0.0% 2.8% 0.0% 19.6% 0.0% 0.0% 4.8% areas* Better opportunity for the poor who live in urban 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 4.8% areas Consistent economic growth* 45.5% 31.8% 37.5% 21.1% 0.0% 10.9% 9.5% 10.5% 19.0% More reliable social safety net 0.0% 0.0% 0.0% 1.4% 0.0% 2.2% 0.0% 0.0% 9.5% Greater equity of fiscal policy* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% Education and training that better ensure job 36.4% 45.5% 0.0% 21.1% 0.0% 21.7% 9.5% 36.8% 9.5% opportunity* Better quality public services* 15.2% 0.0% 18.8% 5.6% 0.0% 8.7% 0.0% 26.3% 4.8% Other 0.0% 4.5% 0.0% 7.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 72 7.64 2.02 25 4.96 2.97 16 6.50 1.93 70 5.49 2.29 12 6.58 2.11 48 8.19 2.29 21 4.52 2.48 21 3.33 2.01 21 6.62 3.26 Uganda?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 89 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 69 6.09 2.21 19 6.11 1.20 16 6.75 2.18 66 5.83 1.86 12 6.67 2.46 39 7.51 2.54 21 4.52 2.46 19 3.16 1.57 17 6.76 1.52 Group’s effectiveness in Uganda.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help Uganda solve its 69 6.38 2.01 24 6.33 1.58 13 7.00 1.63 62 6.23 2.17 12 7.00 1.81 47 8.49 2.00 21 5.38 1.56 20 6.60 1.85 18 6.78 1.70 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 90 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uganda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uganda? (Choose no more than THREE) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Public sector governance/reform* 8.3% 12.0% 0.0% 24.3% 0.0% 8.0% 4.8% 13.0% 21.7% Transport* 29.2% 28.0% 6.3% 4.1% 0.0% 8.0% 47.6% 17.4% 26.1% Poverty reduction* 58.3% 16.0% 12.5% 44.6% 0.0% 50.0% 19.0% 30.4% 17.4% Global/regional integration 4.2% 0.0% 0.0% 1.4% 0.0% 2.0% 0.0% 0.0% 0.0% Gender equity* 2.8% 32.0% 0.0% 6.8% 33.3% 8.0% 0.0% 0.0% 0.0% Crime and violence* 0.0% 0.0% 0.0% 8.1% 0.0% 0.0% 0.0% 0.0% 4.3% Domestic private sector development* 0.0% 0.0% 0.0% 0.0% 33.3% 4.0% 0.0% 8.7% 0.0% Rural development* 5.6% 8.0% 0.0% 14.9% 0.0% 20.0% 66.7% 13.0% 26.1% Foreign direct investment 2.8% 4.0% 18.8% 5.4% 0.0% 2.0% 4.8% 0.0% 4.3% Water and sanitation 2.8% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% Energy* 45.8% 4.0% 25.0% 9.5% 25.0% 34.0% 57.1% 21.7% 8.7% Job creation/employment* 6.9% 16.0% 50.0% 9.5% 41.7% 10.0% 9.5% 21.7% 4.3% Financial markets* 0.0% 4.0% 0.0% 8.1% 0.0% 0.0% 4.8% 17.4% 0.0% Urban development* 2.8% 32.0% 0.0% 2.7% 0.0% 6.0% 0.0% 0.0% 4.3% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity* 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 21.7% 8.7% Health* 13.9% 0.0% 43.8% 31.1% 25.0% 42.0% 23.8% 4.3% 13.0% Education* 40.3% 48.0% 25.0% 23.0% 100.0% 66.0% 14.3% 34.8% 26.1% Food security 0.0% 0.0% 0.0% 5.4% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change* 13.9% 0.0% 0.0% 1.4% 0.0% 4.0% 0.0% 0.0% 0.0% Agricultural development* 20.8% 48.0% 37.5% 31.1% 0.0% 10.0% 38.1% 30.4% 39.1% Trade and exports 15.3% 12.0% 18.8% 8.1% 0.0% 6.0% 0.0% 4.3% 26.1% Economic growth* 4.2% 0.0% 12.5% 2.7% 41.7% 2.0% 0.0% 0.0% 8.7% Law and justice 0.0% 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework* 13.9% 24.0% 18.8% 2.7% 0.0% 4.0% 0.0% 17.4% 17.4% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Sustainable and transparent development of the 0.0% 0.0% 0.0% 9.5% 0.0% 4.0% 0.0% 13.0% 21.7% oil and gas sector* Anti-corruption* 4.2% 8.0% 6.3% 43.2% 0.0% 8.0% 9.5% 17.4% 13.0% Information and communications technology* 0.0% 4.0% 18.8% 1.4% 0.0% 0.0% 0.0% 4.3% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 91 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uganda? Greatest Value Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Data 2.9% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 5.0% Policy advice, studies, analyses* 26.1% 4.2% 20.0% 0.0% 0.0% 12.5% 0.0% 0.0% 25.0% Financial resources* 21.7% 16.7% 33.3% 47.6% 0.0% 25.0% 47.6% 66.7% 35.0% Capacity development* 46.4% 75.0% 20.0% 36.5% 0.0% 31.3% 42.9% 23.8% 20.0% Technical assistance* 2.9% 0.0% 26.7% 4.8% 42.9% 22.9% 4.8% 0.0% 10.0% Mobilizing third party financial resources* 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 9.5% 0.0% Donor coordination* 0.0% 4.2% 0.0% 3.2% 57.1% 4.2% 4.8% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 5.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Convening/Facilitating* 20.3% 50.0% 20.0% 4.8% 0.0% 20.8% 0.0% 0.0% 15.0% Data 1.4% 0.0% 13.3% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% Policy advice, studies, analyses* 14.5% 20.8% 0.0% 1.6% 0.0% 10.4% 0.0% 4.8% 10.0% Financial resources* 5.8% 8.3% 26.7% 7.9% 100.0% 27.1% 47.6% 19.0% 0.0% Capacity development* 0.0% 8.3% 40.0% 20.6% 0.0% 8.3% 9.5% 23.8% 0.0% Technical assistance* 13.0% 0.0% 0.0% 19.0% 0.0% 2.1% 33.3% 23.8% 10.0% Mobilizing third party financial resources 8.7% 4.2% 0.0% 12.7% 0.0% 18.8% 0.0% 0.0% 20.0% Donor coordination* 4.3% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% 28.6% 20.0% Linkage to non-Bank expertise* 31.9% 8.3% 0.0% 7.9% 0.0% 12.5% 9.5% 0.0% 25.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 92 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Groups’ activities below support Uganda’s efforts to achieve development results? Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating* 61 5.15 3.18 13 7.08 2.99 12 7.92 1.78 69 6.01 2.05 12 3.58 1.62 29 4.86 3.69 16 6.69 0.95 20 4.70 2.70 16 5.06 1.84 Data* 62 6.98 2.00 10 7.00 2.54 13 8.38 1.45 63 6.25 2.12 12 5.58 2.81 33 7.97 2.38 21 5.14 1.46 10 6.40 2.68 17 5.41 1.91 Policy advice, studies, analyses* 65 6.88 2.69 12 7.83 2.08 11 7.36 2.25 66 6.73 2.04 12 7.67 2.39 38 8.37 2.16 17 6.18 1.67 20 5.90 1.97 16 6.69 2.15 Financial resources 68 6.88 2.58 14 8.00 2.25 13 7.62 2.90 71 7.39 2.00 12 7.67 2.39 46 7.41 3.25 17 7.94 1.09 20 7.35 1.46 17 6.00 2.18 Technical assistance* 49 6.04 2.51 12 7.50 2.78 11 4.36 2.11 59 5.85 2.30 12 6.50 2.51 30 8.33 2.25 17 5.41 1.94 20 5.70 2.54 16 5.94 2.44 Mobilizing third party financial 59 5.47 2.37 11 6.45 2.58 12 6.17 2.21 60 6.37 2.26 9 6.89 1.05 23 6.83 2.57 15 6.13 0.92 20 4.65 1.73 12 5.25 2.05 resources* Donor coordination* 61 5.13 2.58 11 6.82 3.03 13 6.38 3.28 66 6.73 2.31 12 9.08 0.79 38 7.76 2.52 21 7.05 1.53 14 5.86 2.48 17 5.41 2.32 Linkage to non-Bank expertise 50 5.16 2.11 8 5.88 2.36 9 4.78 2.64 57 5.77 1.68 5 6.00 0.00 16 5.50 2.53 16 7.00 0.52 15 5.87 2.10 16 5.81 2.23 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups The World Bank Group can provide capacity building support in a number of ways in Uganda. To what degree would Uganda benefit, if capacity building were to support…? Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them more effectively engage and 65 7.80 2.37 17 8.12 2.09 16 8.63 2.36 72 7.25 2.64 12 8.75 1.55 43 7.79 3.41 21 6.10 1.58 21 5.81 3.49 20 7.35 2.78 participate in development efforts* The public sector , related to implementation of specific 65 7.86 1.70 15 7.60 1.35 16 7.13 2.16 70 6.96 1.76 12 7.92 2.58 36 8.56 1.70 17 7.47 1.23 21 6.24 2.17 20 8.30 1.46 development projects on the ground* The public sector , related to changing institutions 67 7.09 1.74 20 6.40 2.98 16 6.44 2.50 68 6.66 1.75 12 7.33 1.67 39 7.90 2.17 19 5.11 2.36 20 4.45 1.73 20 7.55 2.26 (organizations or sociopolitical conditions)* The private sector , related to 67 7.13 1.88 17 6.47 3.32 16 8.25 2.89 71 6.87 2.11 11 5.64 2.69 36 6.14 3.42 21 3.81 2.87 20 4.90 3.67 20 7.65 2.35 institutional and policy change* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 93 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Uganda? Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 68 7.18 2.22 11 6.73 2.37 13 8.38 2.29 61 6.36 2.06 11 6.55 3.33 38 6.74 3.29 21 6.19 1.29 8 3.75 2.38 17 6.88 1.93 organizational strengthening)* Citizen engagement (incorporating 60 5.03 1.97 10 5.40 1.78 13 5.46 2.30 65 5.46 1.95 11 5.91 2.43 37 5.62 3.28 21 5.86 1.49 15 3.00 2.00 17 6.06 1.78 citizens' voices into development)* Policy design (for clarity and better incentives to achieve development 64 7.06 2.10 11 6.36 2.01 10 7.60 2.07 62 6.63 1.59 9 5.67 1.58 29 7.41 2.16 20 5.65 0.67 8 3.75 1.83 17 7.12 1.90 goals)* (1-Not effective at all, 10-Very effective) When thinking about how to improve capacity building in Uganda to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 69 7.75 1.94 11 7.91 2.07 13 9.46 0.88 65 7.40 2.40 12 8.33 2.06 40 8.48 2.08 21 7.95 1.60 12 8.50 2.75 19 7.32 2.98 organizational strengthening)* Citizen engagement (incorporating 66 6.61 2.83 11 7.73 2.41 15 8.60 1.40 65 7.58 2.14 9 8.33 1.58 30 7.37 2.39 20 7.55 1.67 15 8.80 2.51 19 7.32 2.21 citizens' voices into development)* Policy design (for clarity and better incentives to achieve development 66 7.15 2.45 11 8.00 2.32 11 9.45 0.93 63 7.65 1.84 12 8.42 1.31 40 8.35 2.10 21 7.52 1.25 11 7.36 2.80 19 8.58 2.24 goals)* (1-Not important at all, 10-Very important) *Significantly different between stakeholder groups 94 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uganda? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Staff too inaccessible* 2.9% 0.0% 31.3% 19.2% 0.0% 4.1% 52.4% 30.4% 0.0% Not exploring alternative policy options* 17.6% 8.0% 18.8% 15.1% 0.0% 6.1% 19.0% 0.0% 38.1% Not adequately sensitive to political/social 16.2% 8.0% 18.8% 5.5% 0.0% 8.2% 42.9% 13.0% 0.0% realities in Uganda* Not enough public disclosure of its work* 7.4% 4.0% 0.0% 32.9% 0.0% 12.2% 4.8% 65.2% 9.5% Arrogant in its approach* 30.9% 4.0% 0.0% 2.7% 0.0% 8.2% 0.0% 0.0% 9.5% Not aligned with country priorities* 0.0% 0.0% 0.0% 11.0% 0.0% 0.0% 14.3% 0.0% 9.5% The credibility of its knowledge/data* 2.9% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 19.0% World Bank Group’s processes too complex* 4.4% 32.0% 12.5% 6.8% 0.0% 6.1% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and 0.0% 0.0% 0.0% 0.0% 33.3% 6.1% 0.0% 21.7% 9.5% reform efforts in the country* Too influenced by developed countries 32.4% 28.0% 37.5% 32.9% 0.0% 40.8% 33.3% 13.0% 14.3% Imposing technocratic solutions without regard 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% to political realities World Bank Group’s processes too slow* 10.3% 32.0% 25.0% 8.2% 0.0% 6.1% 0.0% 0.0% 14.3% Too bureaucratic in its operational policies and 35.3% 16.0% 6.3% 2.7% 33.3% 12.2% 9.5% 4.3% 9.5% procedures* Not aligned with other donors’ work* 14.7% 4.0% 18.8% 0.0% 0.0% 4.1% 0.0% 0.0% 14.3% Not collaborating enough with non-state actors* 11.8% 8.0% 18.8% 30.1% 0.0% 10.2% 9.5% 13.0% 4.8% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other* 1.5% 0.0% 6.3% 1.4% 25.0% 20.4% 4.8% 0.0% 4.8% Don't know* 1.5% 24.0% 0.0% 8.2% 41.7% 4.1% 4.8% 17.4% 19.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Uganda? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Capacity development* 27.5% 76.0% 31.3% 62.2% 0.0% 28.6% 81.0% 60.9% 17.4% Policy based lending / budget support to the 24.6% 12.0% 18.8% 18.9% 58.3% 38.8% 14.3% 13.0% 26.1% Government* Knowledge products/services* 14.5% 4.0% 37.5% 5.4% 0.0% 6.1% 0.0% 0.0% 26.1% Investment lending 71.0% 64.0% 37.5% 50.0% 58.3% 69.4% 52.4% 69.6% 56.5% Technical assistance 11.6% 24.0% 18.8% 18.9% 0.0% 20.4% 0.0% 34.8% 21.7% Trust Fund management* 4.3% 4.0% 25.0% 24.3% 0.0% 8.2% 47.6% 0.0% 13.0% Other 0.0% 0.0% 0.0% 5.4% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know* 0.0% 0.0% 0.0% 0.0% 41.7% 8.2% 0.0% 8.7% 8.7% *Significantly different between stakeholder groups 95 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Academia/Think Tanks/Research Institutes* 54.9% 24.0% 25.0% 21.6% 0.0% 16.0% 42.9% 43.5% 34.8% Donor Community* 2.8% 36.0% 0.0% 14.9% 0.0% 10.0% 19.0% 0.0% 17.4% Media* 8.5% 12.0% 31.3% 24.3% 0.0% 30.0% 14.3% 0.0% 17.4% NGOs* 2.8% 16.0% 37.5% 56.8% 41.7% 6.0% 14.3% 13.0% 4.3% Local Government* 32.4% 12.0% 0.0% 5.4% 0.0% 14.0% 4.8% 21.7% 17.4% Private Sector* 50.7% 72.0% 25.0% 13.5% 33.3% 30.0% 23.8% 30.4% 39.1% Parliament* 5.6% 4.0% 0.0% 4.1% 0.0% 2.0% 4.8% 0.0% 30.4% Beneficiaries* 9.9% 16.0% 12.5% 27.0% 75.0% 12.0% 14.3% 39.1% 4.3% Community-Based Organizations (CBOs)* 23.9% 4.0% 25.0% 23.0% 25.0% 48.0% 14.3% 17.4% 13.0% Foundations* 0.0% 0.0% 18.8% 5.4% 0.0% 0.0% 0.0% 0.0% 0.0% Faith-Based Organizations* 8.5% 0.0% 25.0% 4.1% 25.0% 24.0% 47.6% 13.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Don't know* 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 8.7% 8.7% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Uganda? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 70 6.01 2.39 15 7.33 2.26 16 5.81 2.66 70 6.07 2.22 12 4.92 3.26 46 5.30 3.97 21 6.67 1.74 19 5.32 2.98 18 7.22 2.32 development in Uganda The World Bank Group’s work is aligned with what I consider the 67 6.48 1.59 11 6.00 2.05 11 5.64 2.06 65 5.97 2.11 12 4.33 2.06 43 5.28 2.96 21 6.43 1.81 19 3.84 3.02 18 6.61 2.45 development priorities for Uganda* The World Bank Group supports programs and strategies that are 68 6.96 1.55 11 6.45 1.81 13 7.00 2.55 65 6.14 2.04 12 4.50 3.43 43 5.67 3.22 21 6.14 1.59 19 4.79 2.46 18 6.89 2.08 realistic for Uganda* The World Bank Group treats clients and stakeholders in Uganda 69 5.58 2.72 15 6.60 2.10 8 6.38 2.56 67 6.39 1.82 12 7.08 3.61 45 6.64 3.77 21 6.14 1.65 14 4.21 3.09 17 7.18 1.85 with respect* *Significantly different between stakeholder groups 96 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uganda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 56 5.77 1.64 8 6.63 1.19 13 6.23 3.03 67 5.78 2.02 7 3.29 2.14 38 4.61 3.05 12 6.58 1.88 6 4.17 2.48 12 6.92 2.15 Flexibility (in terms of the World Bank Group’s products and 68 4.94 1.49 10 5.50 1.72 16 5.69 2.65 66 5.76 1.86 7 5.00 3.74 39 4.54 2.60 21 5.43 1.96 9 4.11 1.97 18 5.72 1.53 services) Flexibility (in terms of changing 60 4.17 2.57 13 6.23 3.17 10 6.90 2.85 65 5.55 2.42 3 1.00 0.00 41 4.51 3.07 20 5.40 2.19 18 3.50 1.43 15 6.13 1.73 country circumstances)* Being inclusive* 66 5.23 1.86 10 6.10 1.91 13 6.54 1.94 66 6.24 2.07 7 4.86 4.81 41 6.80 3.01 21 4.76 2.77 13 4.38 2.60 15 6.27 1.34 Openness (sharing data and other 68 6.53 2.37 11 7.64 2.34 16 5.44 2.78 71 6.03 2.17 7 3.29 2.14 41 5.41 3.28 17 3.82 2.33 15 3.80 3.17 17 8.35 1.46 information)* Staff accessibility* 66 6.35 1.76 11 5.82 1.54 14 3.71 3.05 68 4.81 1.86 7 1.00 0.00 41 5.22 2.93 20 4.60 2.98 16 1.44 0.81 18 6.28 2.54 Straightforwardness and honesty* 65 6.42 1.74 11 6.73 1.85 13 6.77 2.59 70 6.19 2.08 7 5.00 3.74 41 5.49 3.07 17 3.53 2.10 11 3.45 2.25 16 7.44 1.83 Ease of access to the people at the World Bank Group who are making 67 6.21 2.11 11 5.64 2.06 16 4.50 3.67 70 4.94 2.19 7 1.57 0.54 42 5.24 2.95 21 6.67 2.11 14 3.43 2.95 17 7.53 2.53 decisions important to my work* Collaboration with groups outside 53 6.11 1.48 11 5.36 1.91 11 6.18 3.22 67 5.39 2.51 7 5.00 3.74 37 5.11 2.74 21 6.57 1.86 10 4.20 2.53 16 6.25 1.48 of the Government Collaboration with the 64 7.81 1.64 11 8.09 1.92 10 8.50 2.42 66 7.64 1.60 7 8.86 1.07 42 8.64 1.69 17 6.82 1.19 19 5.89 2.71 18 8.61 1.85 Government* Collaboration with other 61 6.64 1.78 11 7.55 2.46 13 7.23 2.39 68 7.81 1.41 7 10.00 0.00 34 8.85 1.73 21 7.10 1.41 10 6.90 3.35 16 7.75 2.18 development partners* The speed in which it gets things 67 4.70 2.55 14 6.86 2.35 16 4.50 2.13 68 6.72 1.67 7 5.00 3.74 41 5.29 3.28 21 5.57 2.14 13 3.38 2.53 17 5.76 1.64 accomplished on the ground* Being a long-term partner 65 7.46 2.03 11 8.55 1.75 13 7.92 2.47 68 7.94 1.73 7 10.00 0.00 39 9.21 1.36 21 7.86 1.62 19 7.53 2.17 18 9.33 1.03 *Significantly different between stakeholder groups To be a more effective development partner in Uganda, do you believe that the World Bank Group should have…?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other More local presence 59.7% 76.5% 76.9% 72.9% 100.0% 78.9% 95.2% 90.5% 54.5% The current level of local presence is adequate 28.4% 17.6% 23.1% 21.4% - 10.5% - 4.8% 22.7% Less local presence 10.4% - - 2.9% - 2.6% - - 18.2% Don't know 1.5% 5.9% - 2.9% - 7.9% 4.8% 4.8% 4.5% *Significantly different between stakeholder groups 97 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other The World Bank Group does not do adequate 4.2% 0.0% 0.0% 19.4% 0.0% 2.1% 55.0% 33.3% 23.8% follow through/follow-up* There is not an adequate level of citizen/civil 43.7% 20.0% 31.3% 44.4% 25.0% 50.0% 5.0% 33.3% 23.8% society participation* The World Bank Group is not sensitive enough to 33.8% 48.0% 18.8% 23.6% 0.0% 18.8% 15.0% 23.8% 33.3% political/social realities on the ground* Lack of/inadequate levels of capacity in 8.5% 0.0% 6.3% 5.6% 41.7% 4.2% 0.0% 14.3% 4.8% Government* High levels of corruption in the country* 39.4% 20.0% 75.0% 44.4% 58.3% 62.5% 85.0% 38.1% 19.0% Poor donor coordination* 2.8% 0.0% 0.0% 11.1% 0.0% 4.2% 0.0% 0.0% 14.3% The World Bank Group works too slowly* 2.8% 0.0% 0.0% 1.4% 0.0% 16.7% 0.0% 0.0% 0.0% The Government works inefficiently* 15.5% 12.0% 18.8% 5.6% 75.0% 18.8% 10.0% 4.8% 28.6% Political pressures and obstacles* 2.8% 8.0% 31.3% 16.7% 0.0% 2.1% 30.0% 23.8% 28.6% Reforms are not well thought out in light of 46.5% 64.0% 18.8% 15.3% 0.0% 20.8% 0.0% 19.0% 14.3% country challenges* Other 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 98 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption 66 8.12 1.89 17 8.71 2.23 16 8.69 2.18 68 8.10 2.17 12 8.33 2.06 45 8.27 2.47 21 8.76 1.18 21 8.81 1.91 20 8.90 1.45 Information and communications 64 7.89 1.80 16 7.88 2.13 15 8.67 1.59 69 7.16 1.81 12 5.50 2.39 40 5.58 3.07 7 6.86 1.07 17 7.41 2.72 19 7.68 2.43 technology* Transport* 63 8.87 1.29 17 8.94 1.39 16 8.25 2.02 71 8.07 1.35 12 8.42 1.31 44 8.57 1.93 12 7.83 1.03 18 7.89 2.17 20 9.15 1.04 Crime and violence* 60 5.77 1.65 12 5.92 2.23 15 4.27 1.16 70 6.50 2.28 12 4.92 2.91 40 4.73 2.30 16 7.13 0.50 20 4.80 1.61 18 5.00 2.20 Law and justice 66 7.23 1.78 17 7.88 2.15 16 8.19 1.97 70 7.61 2.09 12 7.42 1.62 44 7.39 2.37 21 7.52 1.37 21 6.57 2.44 21 6.81 3.17 Urban development 61 8.07 1.70 17 7.94 2.25 16 7.81 2.69 70 7.53 1.82 12 8.00 1.81 44 8.14 2.16 12 7.92 2.02 18 7.72 1.23 21 7.38 2.77 Environmental sustainability* 66 8.14 1.69 17 8.12 2.09 16 7.00 2.76 70 7.36 1.87 12 8.33 2.06 44 8.34 1.93 17 6.47 1.28 21 8.05 1.50 21 7.71 2.55 Regulatory framework* 64 7.11 1.84 15 8.13 2.10 13 7.00 3.39 63 6.84 1.94 11 3.64 2.29 40 5.50 2.95 20 6.55 1.79 16 7.00 2.25 19 8.21 2.04 Communicable/non-communicable 54 6.63 1.81 15 8.13 2.59 14 6.50 2.88 65 7.95 2.48 12 8.00 1.81 41 7.73 2.27 17 6.06 2.14 16 6.31 2.58 17 7.24 2.31 diseases* Poverty reduction 64 8.52 1.30 17 8.94 1.92 16 7.75 2.05 69 7.81 2.46 12 8.75 1.55 43 8.28 2.25 21 8.62 1.12 23 8.96 1.67 22 8.77 2.16 Gender equity* 63 6.65 1.49 16 8.69 1.54 13 4.00 1.83 68 7.29 2.29 12 2.67 2.06 41 5.90 3.06 20 6.80 1.24 21 7.05 2.38 20 6.80 2.02 Domestic private sector 57 6.61 2.19 16 7.88 2.42 12 5.75 3.08 66 7.55 1.68 12 4.42 2.11 41 5.78 3.05 20 6.70 1.22 20 7.50 2.07 17 7.35 2.03 development* Foreign direct investment* 66 8.08 1.60 16 8.63 1.54 16 6.25 3.19 64 7.47 1.73 12 8.42 1.31 44 8.68 1.36 17 8.47 1.13 20 8.40 1.47 19 8.63 1.57 Water and sanitation 63 7.65 1.70 16 8.88 1.36 14 8.00 1.62 69 7.97 2.08 12 8.58 1.24 44 7.93 1.99 21 7.81 0.93 20 7.15 2.18 21 7.05 2.22 Trade and exports* 65 8.05 1.69 16 8.81 1.52 14 6.86 3.30 69 7.00 1.96 7 2.14 1.07 41 5.63 3.24 21 8.19 2.32 20 8.45 1.47 21 8.38 1.66 Economic growth* 66 8.48 1.50 17 9.06 1.44 16 7.56 2.34 70 7.99 1.62 12 8.75 1.55 44 8.66 1.63 18 8.44 0.98 23 9.09 0.90 22 9.05 1.40 Energy* 64 8.97 0.91 16 9.13 1.20 16 8.56 1.83 70 7.84 1.63 7 8.29 1.60 36 9.11 1.04 21 8.14 1.11 20 7.40 2.46 21 8.71 1.82 Disaster management* 66 6.48 1.92 16 8.06 1.95 16 7.06 2.41 71 7.92 1.67 12 8.33 2.06 44 7.75 2.13 21 7.52 1.08 20 6.35 1.73 20 5.35 2.78 Public sector governance/reform* 65 8.02 1.52 16 8.88 1.71 14 8.93 2.13 65 7.80 1.86 12 10.00 0.00 44 8.36 1.97 21 7.05 1.50 20 7.30 2.58 21 8.62 1.63 Job creation/employment* 64 7.89 1.77 17 8.53 1.94 16 8.13 2.06 71 7.51 1.87 12 10.00 0.00 44 8.00 1.79 21 8.10 1.34 21 8.71 2.05 21 7.81 2.09 Financial markets* 62 7.27 2.29 16 8.19 1.83 16 5.88 2.66 70 7.26 1.50 7 2.14 1.07 42 5.33 3.08 21 8.05 2.29 20 9.20 0.77 18 7.89 1.97 Equality of opportunity* 62 6.45 1.85 16 8.25 1.95 16 4.25 2.11 67 7.39 2.10 12 4.83 2.48 43 5.47 2.87 12 6.58 2.07 19 7.21 2.37 21 6.71 2.08 Health 64 7.95 1.65 16 8.88 1.67 16 7.19 2.93 67 8.31 2.23 12 7.92 2.58 44 8.68 1.61 21 7.90 1.04 20 7.50 2.26 21 7.57 2.14 Rural development* 66 7.83 1.37 16 8.81 1.60 16 7.13 2.42 71 7.76 1.77 12 7.67 1.67 44 8.39 1.69 21 8.90 1.30 20 7.65 1.76 21 8.00 1.82 Global/regional integration* 66 6.42 1.74 17 7.76 2.08 16 5.44 2.10 68 7.07 1.47 3 10.00 0.00 42 7.76 1.92 21 5.86 2.69 21 6.71 2.35 20 7.35 1.76 Food security* 64 7.39 1.35 15 8.93 1.44 16 7.31 2.02 67 7.66 1.99 7 8.86 1.07 43 8.26 1.38 13 7.69 1.55 18 7.94 1.77 22 5.95 2.17 Education 66 8.29 1.98 16 9.44 0.89 16 8.31 2.36 71 8.15 2.02 7 8.86 1.07 43 8.60 1.68 21 8.10 0.70 20 8.25 0.85 21 7.90 2.30 Social protection* 53 6.62 2.20 16 8.19 2.01 14 5.00 2.11 65 7.18 1.68 12 4.50 2.51 42 5.38 2.88 21 7.10 1.76 20 7.05 2.33 19 5.79 2.37 Climate change 63 6.83 1.88 16 7.31 2.82 14 6.14 3.21 69 6.80 2.61 12 8.50 0.91 44 7.64 1.66 21 7.19 1.44 16 6.94 2.05 21 6.48 2.46 Agricultural development* 65 8.69 1.60 16 8.81 1.91 14 9.36 1.28 68 7.69 2.15 12 9.58 0.52 44 8.57 1.58 21 9.05 1.16 22 8.18 2.13 22 8.23 1.77 Sustainable and transparent development of the oil and gas 65 8.55 1.51 16 6.19 3.82 14 8.93 2.13 66 8.11 1.46 12 9.58 0.52 44 8.55 1.50 21 7.43 1.25 20 7.70 1.95 20 7.30 2.77 sector* *Significantly different between stakeholder groups 99 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti-corruption* 63 4.83 1.93 10 5.20 1.99 14 3.21 2.83 54 5.94 2.10 7 3.29 2.14 37 5.59 3.53 21 6.00 2.10 8 4.38 2.13 13 4.23 1.48 Information and communications 63 5.83 1.94 10 5.60 1.96 11 5.27 1.85 55 5.98 1.82 7 6.14 4.81 37 5.38 3.07 17 5.76 1.39 5 4.40 2.19 14 5.79 1.48 technology Transport* 65 6.89 1.84 10 7.70 1.16 11 7.36 1.21 56 7.68 1.31 7 10.00 0.00 40 8.73 1.43 21 6.86 1.15 13 5.85 1.91 17 7.53 1.74 Crime and violence* 56 4.63 1.51 9 4.22 1.48 11 3.55 2.30 48 5.50 1.75 7 1.57 0.54 22 2.68 1.91 21 5.33 2.29 5 2.80 1.64 15 3.67 1.50 Law and justice* 58 5.38 1.25 9 4.78 2.05 13 4.54 2.40 55 6.07 1.99 4 4.00 0.00 22 5.68 1.56 20 5.55 1.93 8 4.75 2.96 15 4.27 1.98 Urban development* 60 6.17 1.52 10 5.60 2.27 11 7.73 1.27 56 6.54 1.86 7 8.86 1.07 38 7.32 2.59 21 6.43 1.99 8 5.50 1.31 18 4.39 1.38 Environmental sustainability* 63 5.62 1.86 10 5.40 1.78 13 5.62 2.82 56 6.68 1.67 7 9.43 0.54 32 8.06 2.17 12 7.33 1.78 5 5.40 2.19 17 4.94 1.89 Regulatory framework* 56 6.95 1.72 9 6.00 2.00 11 7.55 1.44 47 6.34 1.70 7 6.00 3.74 36 8.53 1.93 12 6.17 1.90 5 5.80 4.38 17 6.47 2.04 Communicable/non-communicable 63 5.43 1.92 10 6.10 2.51 11 6.36 3.14 51 6.86 1.94 12 7.83 1.59 36 7.36 2.28 12 7.67 1.56 5 2.80 1.64 13 4.31 1.55 diseases* Poverty reduction 65 6.51 2.43 10 6.90 2.28 12 7.17 2.59 60 6.28 2.20 12 6.92 3.68 37 6.41 3.22 20 6.30 1.30 13 8.00 1.35 18 5.44 1.76 Gender equity* 60 5.63 1.69 10 5.80 1.81 10 5.20 2.10 53 6.26 1.94 7 2.14 1.07 33 5.06 2.73 20 6.50 1.47 8 5.75 0.46 17 4.53 1.77 Domestic private sector 61 5.61 1.31 9 5.11 1.17 12 5.33 1.07 56 6.14 1.85 7 4.43 3.21 30 4.50 2.53 20 6.45 1.61 8 4.38 2.13 17 4.88 1.05 development* Foreign direct investment* 65 7.69 1.20 9 6.89 1.97 9 7.78 1.48 56 6.88 1.96 12 5.58 2.91 39 6.33 3.09 20 7.15 1.04 8 7.00 2.07 16 6.19 1.47 Water and sanitation* 67 6.42 2.06 9 6.78 2.28 14 6.21 2.86 53 6.66 1.74 7 8.86 1.07 40 7.55 2.55 21 7.43 0.98 8 5.25 1.67 18 6.22 1.70 Trade and exports* 65 6.37 1.96 10 5.80 1.99 12 4.83 1.90 56 6.57 1.62 4 9.00 0.00 29 6.97 2.18 19 6.32 1.49 8 6.63 1.41 16 5.38 2.03 Economic growth* 64 7.97 1.47 10 7.80 1.69 11 7.64 1.63 57 7.04 1.51 7 10.00 0.00 41 8.22 2.28 12 7.42 1.93 10 7.90 1.10 18 7.22 1.63 Energy* 63 7.59 1.16 10 7.00 1.41 11 7.73 1.01 51 7.35 1.47 7 8.86 1.07 38 7.97 1.85 21 6.33 2.27 8 5.00 0.93 17 8.06 0.75 Disaster management* 58 5.12 1.65 9 5.11 2.03 10 5.60 3.20 51 6.04 2.15 4 9.00 0.00 25 5.84 2.43 11 6.91 1.87 5 4.00 2.74 16 3.31 2.09 Public sector governance/reform* 67 6.91 1.67 10 6.40 1.71 11 5.64 3.72 58 6.50 1.73 7 3.86 2.67 40 5.08 3.23 21 6.90 1.81 8 6.50 2.93 17 6.71 2.11 Job creation/employment* 62 5.27 2.02 10 5.70 1.89 13 4.08 2.22 58 6.24 2.16 12 7.00 3.62 37 5.35 3.20 21 5.24 2.00 13 5.92 2.99 18 4.83 2.77 Financial markets 57 6.47 1.23 9 5.44 1.42 9 6.67 2.00 47 6.06 1.73 8 6.00 4.14 27 5.11 2.72 20 5.95 2.28 8 5.13 3.44 13 5.77 1.64 Equality of opportunity* 60 4.98 1.32 10 5.40 1.51 15 5.07 1.28 47 6.38 1.76 7 3.29 2.14 31 4.32 2.37 11 7.18 1.40 5 4.00 2.74 12 4.50 1.83 Health* 67 6.25 1.85 10 6.40 1.84 16 7.19 2.56 66 7.00 1.91 12 9.17 1.03 41 7.80 2.04 21 7.43 0.87 14 6.64 1.34 18 5.44 1.82 Rural development* 65 5.65 1.85 10 5.50 2.51 12 5.00 1.95 57 6.21 2.04 9 7.56 0.53 31 6.81 2.10 20 6.95 1.19 8 5.88 1.25 18 4.39 1.72 Global/regional integration* 59 6.53 1.18 10 6.20 1.81 9 6.67 1.32 44 5.66 1.63 5 8.00 0.00 23 6.65 1.61 20 6.30 1.13 5 4.00 2.74 14 5.64 1.95 Food security* 64 5.70 1.72 9 5.44 1.88 13 6.08 2.93 56 5.98 1.94 7 10.00 0.00 38 7.34 2.50 21 6.48 1.47 8 5.25 1.39 18 4.00 1.82 Education* 68 7.38 1.16 10 7.60 1.17 13 7.38 1.39 66 6.95 1.78 7 10.00 0.00 41 8.34 1.39 21 6.14 2.15 14 7.07 1.90 18 6.78 1.87 Social protection* 61 5.57 1.84 9 5.33 1.58 10 5.50 2.27 53 5.62 1.87 7 5.43 4.28 34 6.62 2.75 12 7.42 2.07 5 3.20 1.10 18 4.78 1.90 Climate change* 63 5.46 1.61 10 5.20 1.48 13 6.08 2.84 58 5.60 1.97 7 8.86 1.07 39 6.49 2.55 12 7.42 1.68 5 2.80 1.64 18 4.56 2.15 Agricultural development* 68 5.91 1.77 10 6.30 2.36 13 6.15 2.44 60 6.43 1.87 7 7.14 2.67 43 7.63 2.24 21 6.33 1.83 13 5.31 0.86 18 4.72 1.74 Sustainable and transparent development of the oil and gas 65 6.20 1.30 10 5.70 2.50 13 5.62 2.53 55 5.45 2.36 3 1.00 0.00 37 4.86 2.54 12 6.17 1.70 5 4.20 1.10 17 4.53 2.29 sector* *Significantly different between stakeholder groups 100 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Uganda? Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other At the Headquarters (in Washington D.C.) 26.2% 28.6% 46.7% 16.4% 25.0% 27.7% 25.0% 38.1% 25.0% In the country 10.8% 14.3% 20.0% 32.9% - 19.1% 5.0% 4.8% 10.0% Don't know 63.1% 57.1% 33.3% 50.7% 75.0% 53.2% 70.0% 57.1% 65.0% Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 68 5.87 2.12 12 6.25 1.82 16 6.19 2.26 72 6.42 1.97 12 5.00 2.76 45 4.82 3.56 21 5.86 1.68 16 5.38 1.03 18 6.67 1.78 development results in Uganda?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Uganda? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 68 5.94 1.94 12 5.67 1.61 16 5.63 1.78 72 5.88 1.90 7 10.00 0.00 41 6.93 3.46 21 5.19 2.14 20 3.35 2.13 18 5.83 1.54 Uganda* The World Bank Group meets Uganda’s needs for knowledge 59 6.24 2.64 12 6.00 2.05 16 5.31 3.09 71 5.73 2.01 7 2.14 1.07 42 6.33 3.64 21 5.33 2.15 15 3.47 1.64 18 6.11 2.27 services* *Significantly different between stakeholder groups Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the 54 6.22 1.86 12 6.08 1.17 16 5.56 3.37 65 6.08 1.83 3 1.00 0.00 36 6.14 3.66 21 5.52 1.60 8 4.88 1.36 14 6.21 0.98 institution accountable for achieving results in Uganda?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 101 The World Bank Group Uganda Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Weekly 1.4% - - - - - - - - Monthly 11.3% 14.3% 6.3% 18.9% 25.0% 22.0% 4.8% 8.7% 17.4% A few times a year 70.4% 28.6% 43.8% 36.5% - 34.0% 23.8% 4.3% 47.8% Rarely 15.5% 28.6% 12.5% 20.3% 33.3% 28.0% 66.7% 34.8% 8.7% Never 1.4% 28.6% 37.5% 24.3% 41.7% 16.0% 4.8% 52.2% 26.1% *Significantly different between stakeholder groups In Uganda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 67 6.21 1.69 12 5.83 1.95 13 5.38 1.56 71 5.97 1.91 7 2.71 1.60 40 6.18 3.54 21 6.24 1.70 16 4.56 2.16 16 6.44 1.83 Include appropriate level of stakeholder involvement during 63 6.22 1.70 11 5.00 2.05 13 4.92 2.14 61 5.21 2.03 7 8.29 1.60 38 8.53 1.84 8 5.63 2.07 7 4.57 1.90 17 5.41 1.46 preparation* Are relevant to Uganda's 66 6.95 2.41 12 6.08 2.50 13 7.85 2.70 67 6.21 1.91 7 10.00 0.00 42 7.17 3.52 21 7.48 1.75 16 8.13 2.19 18 6.67 2.03 development priorities* Lead to practical solutions 64 5.38 2.18 10 5.80 2.15 16 4.69 2.50 62 5.69 2.47 7 2.71 1.60 39 5.95 3.70 19 4.89 1.88 14 6.21 2.67 18 5.56 2.01 Are accessible (well written and 65 6.65 2.28 11 6.18 2.48 14 4.21 3.42 70 5.49 2.28 3 1.00 0.00 40 6.43 3.78 21 7.71 2.81 15 5.27 3.31 17 7.65 1.80 easy to understand)* Are source of relevant information 66 7.71 1.90 10 7.00 2.31 13 7.08 2.99 67 6.09 2.51 7 7.71 2.14 42 8.76 2.12 21 8.00 2.43 14 8.50 1.51 18 7.94 1.47 on global good practices* Enhance your knowledge and/or 66 7.05 2.36 10 7.10 2.38 13 6.31 3.64 67 5.97 2.56 7 4.86 4.81 41 6.51 3.80 21 6.24 1.61 14 7.07 1.64 18 7.33 2.09 skills Are adequately disseminated* 62 6.02 2.23 10 6.30 2.11 16 3.75 3.47 61 5.13 2.53 7 1.00 0.00 33 4.70 3.55 20 4.15 2.82 14 2.79 1.81 17 7.65 2.23 Are translated enough into local 65 3.91 1.49 10 4.10 1.66 13 3.85 2.61 59 3.75 2.44 3 1.00 0.00 37 2.89 2.55 20 3.80 2.57 15 2.20 1.66 14 2.86 1.61 language* Are adaptable to Uganda’s specific development challenges and 66 5.14 1.80 11 4.82 2.23 13 4.92 1.61 71 5.07 2.38 7 5.00 3.74 41 5.78 3.66 21 4.57 2.11 15 5.53 2.45 18 5.72 2.14 country circumstances *Significantly different between stakeholder groups 102 The World Bank Group Uganda Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 66 6.24 2.01 12 6.25 1.29 13 6.46 2.26 71 6.11 2.01 12 5.67 3.60 44 6.23 3.39 21 5.38 1.28 20 4.95 1.47 18 6.56 1.92 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank 66 8.26 1.37 17 7.59 1.91 13 8.31 1.97 69 6.83 1.61 12 6.25 2.26 43 8.95 1.66 21 5.71 1.90 14 7.36 2.56 18 8.44 1.15 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Uganda’s development challenges? Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding 66 6.15 2.40 12 5.67 1.92 13 6.54 2.79 68 5.84 2.11 12 5.00 2.76 41 6.17 3.66 11 5.73 1.74 8 5.00 0.00 17 6.35 2.09 and framing the problem) Design (appraising and planning 69 6.58 1.84 12 6.08 1.51 13 6.69 2.25 68 6.03 2.18 12 7.67 1.67 41 8.46 1.95 20 5.95 1.61 11 5.55 1.04 17 6.53 1.74 the solutions)* Implementation (executing, carrying out, monitoring, and 71 6.13 1.76 15 6.00 1.36 13 4.69 1.32 67 5.72 2.02 12 4.08 2.07 44 6.05 3.43 20 5.10 1.83 15 5.93 1.28 16 6.44 1.86 making appropriate adjustments)* Evaluation (assessing the impact 69 6.06 2.04 12 6.00 2.22 13 5.31 1.80 70 6.03 2.12 12 4.83 2.48 42 4.69 3.70 20 4.95 1.54 16 5.00 2.92 18 7.06 1.86 and results)* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 103 The World Bank Group Uganda Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses 63 6.33 1.84 18 6.11 2.68 8 4.38 2.50 54 6.06 2.47 7 1.00 0.00 41 6.59 3.69 11 5.73 2.20 12 6.08 1.93 14 6.14 2.41 funds promptly* The World Bank Group effectively monitors and evaluates the 67 6.28 2.08 16 6.25 1.95 11 5.55 2.54 68 6.53 2.40 7 5.00 3.74 42 6.64 3.57 20 5.40 1.35 16 5.44 2.50 17 6.88 2.03 projects and programs it supports The World Bank Group’s approvals and reviews are done in a timely 63 7.52 1.62 15 5.80 2.11 13 4.38 2.53 66 6.33 2.07 7 3.86 2.67 38 6.66 3.67 20 5.40 1.64 16 4.75 1.48 15 6.93 1.62 fashion* The World Bank Group’s “Safeguard Policy� requirements 52 7.13 1.56 10 7.00 2.21 10 6.50 1.84 59 6.61 2.30 3 7.00 5.20 35 9.09 1.38 20 6.00 1.62 10 6.00 1.83 13 6.69 1.32 are reasonable* The World Bank Group’s conditions 65 5.23 2.23 11 6.36 2.11 11 4.36 1.63 66 5.91 2.19 7 5.00 3.74 42 4.48 3.61 20 6.00 1.62 15 6.27 2.76 16 6.19 1.72 on its lending are reasonable* The World Bank Group takes 68 5.54 2.41 10 6.10 1.79 15 3.67 2.50 69 5.38 2.00 7 3.29 2.14 40 4.00 3.25 20 4.65 2.23 15 4.27 1.34 16 6.13 2.19 decisions quickly in Uganda* Working with the World Bank Group increases Uganda’s 68 6.41 2.21 10 6.80 1.75 13 6.77 2.68 63 6.78 1.81 7 6.14 4.81 40 4.93 3.82 20 6.40 1.43 14 7.00 2.08 16 6.88 2.03 institutional capacity* The World Bank Group ensures consistency and continuity through 61 6.28 1.71 14 7.36 1.95 13 4.92 2.47 59 6.17 1.80 7 3.29 2.14 36 6.14 3.63 20 4.90 1.80 10 4.90 1.52 12 6.67 1.83 staff changes* Where country systems are adequate, the World Bank Group 68 6.85 1.94 13 6.92 1.80 13 6.77 2.05 67 6.40 2.10 7 8.14 3.19 39 8.92 1.71 11 6.91 2.21 5 5.80 0.45 7 6.43 1.51 makes appropriate use of them* The World Bank Group provides 68 6.21 1.72 16 6.06 1.95 16 5.56 2.13 69 6.30 2.28 7 7.00 3.00 41 6.93 3.36 20 5.35 1.90 16 4.31 1.89 17 6.82 1.70 effective implementation support* *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Uganda? Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other The World Bank Group takes too much risk in - - - 3% - - 5% - - Uganda The World Bank Group does not take enough risk 17% 12% 25% 30% - 18% 25% 33% 11% in Uganda The World Bank Group's approach to risk is 28% 12% 19% 17% - 26% - 19% 47% appropriate Don't know 51% 68% 38% 37% 100% 56% 60% 43% 42% Prefer not to answer 4% 8% 19% 13% - - 10% 5% - 104 The World Bank Group Uganda Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Uganda Which of the following SHOULD the World Bank Group do to make itself of greater value in Uganda? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Provide more adequate data/knowledge/ 4.2% 12.0% 0.0% 6.8% 0.0% 14.6% 42.9% 17.4% 18.2% statistics/figures on Uganda’s economy* Collaborate more effectively with Government 18.3% 12.0% 0.0% 14.9% 0.0% 6.3% 19.0% 13.0% 9.1% clients Offer more innovative financial products* 15.5% 4.0% 18.8% 13.5% 33.3% 31.3% 0.0% 47.8% 4.5% Improve the competitiveness of its financing 40.8% 40.0% 18.8% 8.1% 0.0% 16.7% 0.0% 0.0% 22.7% compared to markets* Reach out more to groups outside of 28.2% 16.0% 68.8% 40.5% 25.0% 37.5% 57.1% 52.2% 45.5% Government* Improve the quality of its experts as related to 1.4% 20.0% 0.0% 27.0% 0.0% 4.2% 38.1% 4.3% 31.8% Uganda’s specific challenges* Offer more innovative knowledge services* 5.6% 20.0% 37.5% 4.1% 0.0% 0.0% 0.0% 39.1% 4.5% Ensure greater selectivity in its work* 5.6% 40.0% 0.0% 4.1% 0.0% 22.9% 0.0% 0.0% 13.6% Increase the level of capacity development in the 19.7% 4.0% 31.3% 31.1% 75.0% 18.8% 14.3% 0.0% 4.5% country* Reduce the complexity of obtaining World Bank 45.1% 20.0% 0.0% 29.7% 0.0% 14.6% 23.8% 17.4% 31.8% Group financing* Work faster* 1.4% 0.0% 6.3% 1.4% 25.0% 20.8% 4.8% 0.0% 0.0% Other 0.0% 4.0% 0.0% 8.1% 0.0% 2.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Uganda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uganda?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Financial services 32.4% 20.0% 18.8% 24.3% - 26.0% 81.0% 50.0% 21.7% Knowledge products 15.5% 8.0% 6.3% 34.3% 33.3% 6.0% 9.5% 11.1% 30.4% Convening services 22.5% 36.0% 31.3% 21.4% - 32.0% 4.8% - 8.7% None of the above 1.4% - 6.3% 1.4% 25.0% 20.0% 4.8% - - The combination is appropriate for Uganda 28.2% 32.0% 37.5% 18.6% - 8.0% - 33.3% 34.8% Don't know - 4.0% - - 41.7% 8.0% - 5.6% 4.3% *Significantly different between stakeholder groups 105 The World Bank Group Uganda Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Uganda (continued) Please identify two areas related to sustainable development of the oil and gas sector in Uganda, where greater support from the World Bank Group would be most valuable. (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Support in mitigation of macro-economic risks* 40.8% 36.0% 0.0% 23.0% 0.0% 22.0% 23.8% 4.8% 45.5% Support efforts to ensure participation of civil 22.5% 12.0% 6.3% 50.0% 33.3% 12.0% 14.3% 38.1% 13.6% society and citizens* Technical aspects related to the sector* 11.3% 24.0% 31.3% 12.2% 0.0% 24.0% 0.0% 4.8% 9.1% Support in monitoring of operations* 5.6% 44.0% 37.5% 33.8% 25.0% 32.0% 47.6% 0.0% 0.0% Advisory role in contract negotiations* 9.9% 4.0% 0.0% 21.6% 0.0% 4.0% 42.9% 19.0% 27.3% Support in management of foreign exchange and 7.0% 0.0% 6.3% 6.8% 25.0% 36.0% 4.8% 0.0% 9.1% revenues* Support in governance, anti-corruption, access to information and transparency related to overall 54.9% 48.0% 81.3% 33.8% 0.0% 26.0% 61.9% 66.7% 50.0% management of oil and gas resources* Support in improving quality of public 15.5% 16.0% 37.5% 9.5% 33.3% 8.0% 4.8% 19.0% 22.7% expenditures* Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know* 0.0% 4.0% 0.0% 2.7% 41.7% 8.0% 0.0% 23.8% 4.5% *Significantly different between stakeholder groups Would you like to see more, less, or just about the same level of World Bank Group involvement in the sustainable development of the oil and gas sector in Uganda? Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other More 44.9% 83.3% 75.0% 81.4% 33.3% 52.0% 91.7% 72.2% 57.1% Just about the same 52.2% 16.7% 25.0% 12.9% 25.0% 38.0% 8.3% 5.6% 33.3% Less 2.9% - - - - - - - 4.8% Don't know - - - 5.7% 41.7% 10.0% - 22.2% 4.8% *Significantly different between stakeholder groups 106 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Uganda? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Local newspapers* 63.4% 92.0% 68.8% 53.4% 41.7% 61.7% 9.5% 52.2% 65.0% International newspapers* 15.5% 0.0% 0.0% 1.4% 0.0% 4.3% 0.0% 0.0% 0.0% Local radio* 8.5% 68.0% 25.0% 21.9% 0.0% 23.4% 66.7% 26.1% 10.0% International radio 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 31.0% 12.0% 50.0% 52.1% 0.0% 27.7% 66.7% 60.9% 40.0% International television* 2.8% 0.0% 0.0% 1.4% 33.3% 2.1% 23.8% 0.0% 10.0% Periodicals* 2.8% 0.0% 6.3% 0.0% 25.0% 21.3% 4.8% 0.0% 0.0% Internet 42.3% 24.0% 50.0% 42.5% 25.0% 38.3% 14.3% 30.4% 40.0% Social media (e.g., Facebook, Twitter, YouTube, 0.0% 0.0% 0.0% 12.3% 33.3% 6.4% 0.0% 17.4% 5.0% Flickr)* Blogs 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones* 0.0% 0.0% 0.0% 5.5% 0.0% 0.0% 14.3% 0.0% 5.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 2.8% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Blogs* 2.8% 36.0% 0.0% 8.1% 0.0% 6.3% 0.0% 0.0% 9.1% Direct contact with World Bank Group* 0.0% 0.0% 18.8% 20.3% 33.3% 4.2% 0.0% 4.3% 4.5% e-Newsletters* 69.0% 8.0% 43.8% 13.5% 41.7% 20.8% 0.0% 13.0% 50.0% Instant messaging* 2.8% 4.0% 31.3% 6.8% 41.7% 4.2% 33.3% 13.0% 4.5% World Bank Group's 21.1% 44.0% 0.0% 41.9% 0.0% 8.3% 47.6% 30.4% 22.7% seminars/workshops/conferences* World Bank Group's publications and other 16.9% 40.0% 12.5% 31.1% 25.0% 35.4% 19.0% 52.2% 40.9% written materials* Mobile phones* 7.0% 48.0% 56.3% 39.2% 0.0% 18.8% 42.9% 21.7% 4.5% Social media (e.g., Facebook, Twitter, YouTube, 28.2% 12.0% 0.0% 25.7% 33.3% 37.5% 14.3% 39.1% 36.4% Flickr)* World Bank Group's website* 18.3% 4.0% 37.5% 6.8% 25.0% 35.4% 4.8% 0.0% 13.6% Other 1.4% 0.0% 0.0% 1.4% 0.0% 2.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 107 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Yes 27.1% 45.0% 37.5% 46.6% 25.0% 37.5% 42.9% - 43.5% No 72.9% 55.0% 62.5% 53.4% 75.0% 62.5% 57.1% 100.0% 56.5% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Yes 29.7% 4.0% 56.3% 35.7% 66.7% 33.3% 42.9% - 43.5% No 70.30% 96.0% 43.8% 64.3% 33.3% 66.7% 57.1% 100.0% 56.5% *Significantly different between stakeholder groups Were you able to obtain this information?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Yes 100.0% - 100.0% 83.3% 100.0% 75.0% 100.0% - 100.0% No - 100.0% - 16.7% - 25.0% - - - *Significantly different between stakeholder groups Do you have access to the Internet?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Yes 100.0% 100.0% 100.0% 92.9% 100.0% 100.0% 42.9% 78.3% 100.0% No - - - 7.1% - - 57.1% 21.7% - *Significantly different between stakeholder groups Do you use/have used the World Bank Group website?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Yes 98.6% 40.0% 81.3% 77.6% 41.7% 78.7% 42.9% 9.5% 100.0% No 1.4% 60.0% 18.8% 22.4% 58.3% 21.3% 57.1% 90.5% - *Significantly different between stakeholder groups Which do you primarily use?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other The World Bank Group’s country website 6.9% 83.3% 63.6% 57.1% 41.7% 65.8% 42.9% 6.7% 17.4% The World Bank Group’s main website 93.1% 16.7% 36.4% 42.9% 58.3% 34.2% 57.1% 93.3% 82.6% *Significantly different between stakeholder groups 108 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website?* Employee of Private Sector/Financial Private Faith-Based Percentage of Respondents a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other High speed 58.5% 68.0% 100.0% 72.9% 41.7% 73.3% 100.0% 100.0% 81.0% Dial-up 41.5% 32.0% - 27.1% 58.3% 26.7% - - 19.0% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few 72 6.33 2.08 17 2.41 1.18 13 3.77 1.64 64 4.73 2.09 8 6.63 4.66 37 6.86 2.98 21 6.24 2.19 19 5.37 3.82 21 7.14 3.14 years ago* I find the World Bank Group’s 69 6.71 1.25 12 4.92 2.02 11 4.91 1.76 64 5.63 2.19 8 8.13 2.59 37 9.27 1.31 21 6.62 2.11 11 5.00 3.29 21 7.62 1.88 websites easy to navigate* I find the information on the World 70 7.10 1.80 12 4.92 2.02 10 6.60 2.07 62 5.87 1.92 8 10.00 0.00 26 9.08 1.50 21 7.19 2.52 11 5.36 3.64 21 8.43 1.17 Bank Group’s websites useful* The World Bank Group’s social media channels are valuable 42 7.67 2.10 25 8.64 1.58 11 6.73 3.13 67 6.36 1.93 8 5.50 4.81 38 4.42 4.19 21 7.33 2.87 20 7.00 3.80 19 7.32 2.71 sources of information about the institution* When I need information from the World Bank Group I know how to 72 6.83 2.67 13 3.85 3.36 13 4.62 2.60 68 5.82 2.33 8 7.88 2.95 46 9.26 1.96 21 7.19 2.52 15 3.93 3.35 21 7.14 2.82 find it* The World Bank Group is responsive to my information 70 7.10 2.75 19 6.21 3.87 7 3.86 0.38 64 5.78 2.68 8 2.88 3.04 39 6.41 4.01 21 7.52 2.80 13 4.38 3.50 16 7.81 2.26 requests and inquiries* *Significantly different between stakeholder groups 109 The World Bank Group Uganda Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Uganda? (Select all that apply) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other The World Bank (IBRD/IDA)* 61.4% 8.0% 50.0% 16.2% 63.6% 52.1% 0.0% 40.0% 54.5% The International Finance Corporation (IFC) 12.9% 4.0% 0.0% 7.4% 9.1% 0.0% 0.0% 6.7% 9.1% The Multilateral Investment Guarantee Agency 5.7% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% 0.0% (MIGA) None* 37.1% 88.0% 50.0% 80.9% 36.4% 47.9% 100.0% 53.3% 36.4% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Uganda? (Choose no more than TWO) Percentage of Respondents Employee of Private Sector/Financial Private Faith-Based (Responses Combined) a Ministry Sector/Private Bank Foundation NGO CBO Media Group Academia Other Observer (i.e., follow in media, discuss in informal 26.8% 54.5% 66.7% 57.6% 33.3% 50.0% 100.0% 78.6% 43.5% conversations, etc.)* Use World Bank Group reports/data* 32.4% 18.2% 20.0% 24.2% 33.3% 41.7% 0.0% 50.0% 13.0% Engage in World Bank Group related/sponsored 11.3% 4.5% 13.3% 6.1% 55.6% 12.5% 0.0% 14.3% 13.0% events/activities* Collaborate as part of my professional duties* 63.4% 18.2% 26.7% 12.1% 0.0% 10.4% 23.1% 0.0% 30.4% Use World Bank Group website for information, 9.9% 50.0% 0.0% 33.3% 22.2% 29.2% 30.8% 0.0% 34.8% data, research, etc.* *Significantly different between stakeholder groups 110 The World Bank Group Uganda Country Opinion Survey 2014 Appendix C: Responses to All Questions across Geographic Locations Kampala City N=209  Central Uganda N=61  Other Areas N=41 A. General Issues Facing Uganda In general, how would you say that Uganda is headed in...? Percentage of Respondents Kampala City Central Uganda Other Areas The right direction 44.8% 49.2% 41.5% The wrong direction 32.5% 23.7% 17.1% Not sure 22.7% 27.1% 41.5% Listed below are a number of development priorities in Uganda. Please identify which of the following you consider the most important development priorities in Uganda. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Social protection 5.5% 3.3% 5.1% Transport 14.4% 6.6% 12.8% Public sector governance/reform 14.9% 13.1% 7.7% Global/regional integration 0.0% 0.0% 0.0% Gender equity 6.5% 1.6% 0.0% Domestic private sector development 1.5% 0.0% 0.0% Foreign direct investment 5.0% 8.2% 5.1% Water and sanitation* 10.0% 16.4% 0.0% Anti-corruption 29.9% 42.6% 30.8% Job creation/employment 21.4% 19.7% 25.6% Rural development 8.0% 8.2% 5.1% Financial markets 2.5% 1.6% 0.0% Urban development 2.0% 0.0% 5.1% Environmental sustainability 1.0% 0.0% 0.0% Equality of opportunity 2.5% 1.6% 2.6% Health 22.9% 19.7% 33.3% Education 35.3% 29.5% 28.2% Poverty reduction 24.9% 18.0% 38.5% Energy 25.4% 23.0% 15.4% Food security* 1.5% 8.2% 2.6% Climate change 0.0% 0.0% 0.0% Agricultural development 12.9% 19.7% 7.7% Trade and exports 6.0% 8.2% 5.1% Crime and violence 1.0% 0.0% 5.1% Economic growth* 26.9% 37.7% 51.3% Law and justice 1.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Sustainable and transparent development of the oil and 10.9% 6.6% 10.3% gas sector Disaster management 0.0% 0.0% 0.0% Information and communications technology 6.5% 6.6% 2.6% *Significantly different between locations 111 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Water and sanitation 3.8% 4.9% 0.0% Equality of opportunity 8.1% 8.2% 5.1% Economic growth 21.5% 21.3% 30.8% Climate change 1.0% 0.0% 0.0% Global/regional integration 0.5% 0.0% 0.0% Gender equity 9.6% 6.6% 12.8% Rural development 26.3% 37.7% 30.8% Urban development 3.3% 6.6% 0.0% Regulatory framework 0.0% 0.0% 0.0% Social protection 1.9% 0.0% 0.0% Law and justice 1.0% 1.6% 0.0% Transport 18.2% 8.2% 20.5% Crime and violence 0.0% 0.0% 0.0% Communicable/non-communicable diseases 2.4% 3.3% 0.0% Information and communications technology 2.4% 8.2% 2.6% Anti-corruption 27.3% 24.6% 15.4% Domestic private sector development 9.6% 6.6% 5.1% Foreign direct investment* 0.5% 4.9% 7.7% Education 33.0% 23.0% 25.6% Energy* 10.0% 11.5% 25.6% Public sector governance/reform 9.6% 8.2% 5.1% Sustainable and transparent development of the oil and 3.8% 4.9% 12.8% gas sector Environmental sustainability 5.3% 8.2% 0.0% Disaster management 1.0% 3.3% 0.0% Health 23.4% 19.7% 20.5% Agricultural development* 32.5% 37.7% 53.8% Job creation/employment* 30.1% 21.3% 12.8% Financial markets 2.9% 3.3% 0.0% Trade and exports 9.1% 9.8% 7.7% Food security 1.0% 4.9% 5.1% *Significantly different between locations 112 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Energy 39.7% 29.5% 32.5% Gender equity 4.3% 0.0% 5.0% Equality of opportunity 3.3% 3.3% 0.0% Social protection* 0.5% 4.9% 2.5% Global/regional integration 4.8% 8.2% 7.5% Climate change 0.0% 0.0% 0.0% Anti-corruption 16.3% 23.0% 15.0% Disaster management 0.0% 0.0% 0.0% Rural development 15.8% 16.4% 12.5% Foreign direct investment 11.0% 11.5% 2.5% Urban development 0.0% 0.0% 0.0% Water and sanitation 5.3% 3.3% 5.0% Education 32.5% 26.2% 45.0% Information and communications technology 6.7% 4.9% 2.5% Regulatory framework 6.7% 13.1% 5.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Trade and exports* 16.3% 34.4% 25.0% Public sector governance/reform 11.0% 4.9% 5.0% Domestic private sector development 8.1% 6.6% 7.5% Job creation/employment 22.0% 23.0% 27.5% Agricultural development 45.9% 50.8% 40.0% Food security* 8.1% 1.6% 27.5% Transport 18.7% 14.8% 7.5% Sustainable and transparent development of the oil and 4.3% 1.6% 15.0% gas sector* Environmental sustainability 1.4% 0.0% 0.0% Health 8.1% 9.8% 5.0% Law and justice 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% Financial markets 6.7% 6.6% 0.0% *Significantly different between locations 113 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Better employment opportunities for young people 41.6% 28.1% 31.7% Better employment opportunities for women 14.7% 14.0% 9.8% Greater access to micro-finance for the poor 18.4% 10.5% 14.6% Greater voice and participation for citizens to help ensure 13.7% 22.8% 24.4% greater accountability Greater access to health and nutrition for citizens 3.7% 3.5% 0.0% Greater access to social services for citizens across 14.7% 14.0% 24.4% Uganda Better entrepreneurial opportunities (i.e., to start small 21.1% 26.3% 7.3% and medium sized businesses) A growing middle class 4.2% 7.0% 4.9% Better opportunity for the poor who live in rural areas 8.4% 3.5% 4.9% Better opportunity for the poor who live in urban areas 1.1% 1.8% 0.0% Consistent economic growth* 18.4% 33.3% 39.0% More reliable social safety net 1.6% 1.8% 0.0% Greater equity of fiscal policy 1.6% 0.0% 0.0% Education and training that better ensure job opportunity 24.2% 19.3% 31.7% Better quality public services 10.5% 5.3% 4.9% Other 1.6% 3.5% 0.0% *Significantly different between locations B. Overall Attitudes toward the World Bank Group Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Uganda?* 204 6.45 2.85 59 5.61 2.50 38 7.13 2.17 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 182 6.12 2.44 53 5.94 1.79 38 6.13 2.21 effectiveness in Uganda. (1-Not effective at all, 10-Very effective) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared 189 6.91 2.09 55 6.58 1.72 38 6.42 2.34 to help Uganda solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 114 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uganda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Social protection 0.5% 0.0% 0.0% Public sector governance/reform 12.4% 16.4% 2.4% Transport 21.5% 13.1% 9.8% Poverty reduction 38.8% 31.1% 43.9% Global/regional integration 2.4% 3.3% 2.4% Gender equity 6.2% 9.8% 9.8% Crime and violence 2.4% 1.6% 0.0% Domestic private sector development 2.9% 3.3% 2.4% Rural development 16.3% 14.8% 14.6% Foreign direct investment 4.3% 9.8% 2.4% Water and sanitation 1.4% 0.0% 0.0% Energy 29.2% 21.3% 22.0% Job creation/employment 14.4% 14.8% 4.9% Financial markets 4.8% 3.3% 0.0% Urban development 5.3% 1.6% 9.8% Environmental sustainability 0.5% 0.0% 0.0% Equality of opportunity 2.9% 3.3% 0.0% Health 22.5% 16.4% 34.1% Education 40.7% 29.5% 48.8% Food security 1.0% 0.0% 4.9% Climate change 4.8% 0.0% 4.9% Agricultural development 22.0% 36.1% 31.7% Trade and exports 9.6% 16.4% 7.3% Economic growth 5.3% 6.6% 0.0% Law and justice 0.5% 0.0% 0.0% Regulatory framework 8.1% 14.8% 12.2% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Sustainable and transparent development of the oil and 4.8% 1.6% 14.6% gas sector* Anti-corruption 12.9% 21.3% 14.6% Information and communications technology* 1.0% 6.6% 0.0% Disaster management 0.0% 0.0% 0.0% *Significantly different between locations 115 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uganda? Greatest Value Percentage of Respondents Kampala City Central Uganda Other Areas Convening/Facilitating 0.0% 0.0% 0.0% Data 2.6% 0.0% 5.7% Policy advice, studies, analyses 12.0% 12.7% 8.6% Financial resources* 29.7% 49.1% 34.3% Capacity development 39.1% 25.5% 42.9% Technical assistance 9.9% 9.1% 5.7% Mobilizing third party financial resources 1.0% 0.0% 2.9% Donor coordination 4.2% 3.6% 0.0% Linkage to non-Bank expertise 1.6% 0.0% 0.0% Other 0.0% 0.0% 0.0% *Significantly different between locations nd 2 Greatest Value Percentage of Respondents Kampala City Central Uganda Other Areas Convening/Facilitating* 13.5% 14.5% 31.4% Data 1.6% 3.6% 0.0% Policy advice, studies, analyses 10.9% 3.6% 5.7% Financial resources 19.8% 10.9% 5.7% Capacity development* 8.9% 25.5% 2.9% Technical assistance 12.5% 9.1% 17.1% Mobilizing third party financial resources 10.9% 3.6% 11.4% Donor coordination 7.3% 14.5% 8.6% Linkage to non-Bank expertise 14.6% 14.5% 17.1% Other 0.0% 0.0% 0.0% *Significantly different between locations How effectively do the World Bank Groups’ activities below support Uganda’s efforts to achieve development results? Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Convening/Facilitating 165 5.47 2.77 48 5.85 2.48 30 5.60 3.07 Data 159 6.80 2.32 46 6.30 2.04 31 6.81 2.50 Policy advice, studies, analyses 174 7.12 2.31 46 7.11 2.32 33 7.12 2.51 Financial resources 189 7.36 2.41 49 7.22 2.44 36 7.00 2.54 Technical assistance 151 6.53 2.55 43 6.00 2.39 27 5.74 2.73 Mobilizing third party financial resources 144 6.10 2.24 45 6.11 2.29 27 5.33 2.54 Donor coordination 165 6.65 2.54 50 6.42 2.67 34 5.82 2.77 Linkage to non-Bank expertise* 124 5.75 1.90 39 6.10 2.25 25 4.80 2.22 (1-Not effective at all, 10-Very effective) *Significantly different between locations 116 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Uganda. To what degree would Uganda benefit, if capacity building were to support…? Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them 190 7.41 2.75 58 7.48 2.52 35 8.09 2.71 more effectively engage and participate in development efforts The public sector , related to implementation of specific development 182 7.66 1.86 55 7.55 1.88 31 7.29 1.83 projects on the ground The public sector , related to changing institutions (organizations or 185 6.84 2.24 56 6.75 2.25 36 6.89 1.98 sociopolitical conditions) The private sector , related to institutional and policy change 182 6.49 2.84 58 6.78 2.80 34 6.79 2.46 (1-To no degree at all, 10-To a very significant degree) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Uganda? Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening) 163 6.69 2.50 45 7.31 2.04 36 6.19 2.65 Citizen engagement (incorporating citizens' voices into development) 158 5.27 2.33 49 6.00 2.10 36 5.06 2.56 Policy design (for clarity and better incentives to achieve development 147 6.71 1.95 43 6.91 2.02 34 6.76 2.19 goals) (1-Not effective at all, 10-Very effective) When thinking about how to improve capacity building in Uganda to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening) 171 7.94 2.19 49 7.78 2.24 36 8.25 1.93 Citizen engagement (incorporating citizens' voices into development) 158 7.34 2.44 52 8.00 2.08 34 7.24 2.63 Policy design (for clarity and better incentives to achieve development 165 7.81 2.21 47 8.13 1.84 36 7.44 2.22 goals) (1-Not important at all, 10-Very important) 117 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Staff too inaccessible* 10.9% 23.3% 4.9% Not exploring alternative policy options 11.9% 20.0% 14.6% Not adequately sensitive to political/social realities in 12.4% 8.3% 7.3% Uganda Not enough public disclosure of its work 17.4% 18.3% 22.0% Arrogant in its approach 10.9% 5.0% 14.6% Not aligned with country priorities 3.0% 8.3% 4.9% The credibility of its knowledge/data 3.5% 1.7% 0.0% World Bank Group’s processes too complex 7.0% 5.0% 9.8% Not willing to honestly criticize policies and reform efforts 5.5% 5.0% 0.0% in the country Too influenced by developed countries 27.9% 35.0% 34.1% Imposing technocratic solutions without regard to political 0.5% 0.0% 0.0% realities World Bank Group’s processes too slow 10.9% 3.3% 9.8% Too bureaucratic in its operational policies and 15.4% 11.7% 17.1% procedures Not aligned with other donors’ work 5.0% 10.0% 7.3% Not collaborating enough with non-state actors* 11.9% 8.3% 31.7% Not client focused 0.5% 0.0% 0.0% Other 7.5% 1.7% 4.9% Don't know 10.4% 11.7% 2.4% *Significantly different between locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Capacity development 42.4% 44.3% 48.8% Policy based lending / budget support to the Government 25.9% 19.7% 22.0% Knowledge products/services 8.3% 16.4% 7.3% Investment lending 62.4% 49.2% 70.7% Technical assistance 18.5% 18.0% 7.3% Trust Fund management 12.7% 19.7% 12.2% Other 1.0% 0.0% 4.9% Don't know 4.4% 4.9% 2.4% 118 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Academia/Think Tanks/Research Institutes 31.7% 26.2% 34.1% Donor Community 10.1% 14.8% 12.2% Media 16.8% 18.0% 17.1% NGOs 18.8% 23.0% 26.8% Local Government 16.8% 9.8% 22.0% Private Sector 36.1% 31.1% 34.1% Parliament 6.3% 6.6% 0.0% Beneficiaries 18.3% 29.5% 12.2% Community-Based Organizations (CBOs) 24.5% 23.0% 26.8% Foundations 1.4% 3.3% 4.9% Faith-Based Organizations 15.4% 6.6% 4.9% Other 0.5% 0.0% 0.0% Don't know 1.4% 3.3% 2.4% To what extent do you agree with the following statements about the World Bank Group’s work in Uganda? Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development 188 6.04 2.91 55 6.13 2.24 39 6.05 3.01 in Uganda The World Bank Group’s work is aligned with what I consider the 177 5.85 2.45 49 5.98 2.08 36 5.81 2.35 development priorities for Uganda The World Bank Group supports programs and strategies that are realistic 179 6.16 2.49 50 6.52 1.99 36 6.44 2.46 for Uganda The World Bank Group treats clients and stakeholders in Uganda with 176 6.22 2.82 49 6.37 2.40 39 6.33 2.77 respect (1-Strongly disagree, 10-Strongly agree) 119 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uganda, in terms of each of the following? Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Responsiveness 144 5.54 2.43 39 6.28 1.76 33 5.33 2.18 Flexibility (in terms of the World Bank Group’s products and services) 165 5.11 2.06 48 5.90 1.84 36 5.14 2.15 Flexibility (in terms of changing country circumstances) 164 4.82 2.60 41 5.56 2.62 35 4.91 2.93 Being inclusive 164 5.87 2.47 47 6.17 2.27 36 5.72 2.50 Openness (sharing data and other information) 175 5.84 2.80 48 6.29 2.54 35 6.17 2.75 Staff accessibility 171 5.04 2.58 50 5.20 2.58 35 5.34 2.51 Straightforwardness and honesty 166 5.92 2.55 45 6.33 2.17 35 5.54 2.20 Ease of access to the people at the World Bank Group who are making 173 5.54 2.63 51 5.47 2.91 36 5.06 2.68 decisions important to my work Collaboration with groups outside of the Government 151 5.65 2.29 44 6.16 1.92 34 5.00 2.73 Collaboration with the Government 171 7.91 1.93 44 7.70 2.08 35 7.89 1.49 Collaboration with other donors 156 7.76 1.99 46 7.33 1.92 34 7.35 2.13 The speed in which it gets things accomplished on the ground 171 5.32 2.55 51 5.84 2.38 37 6.11 2.87 Being a long-term partner 172 8.24 1.90 53 8.06 1.94 32 8.22 1.77 (1-To no degree at all, 10-To a very significant degree) To be a more effective development partner in Uganda, do you believe that the World Bank Group should have…? Percentage of Respondents Kampala City Central Uganda Other Areas More local presence 70.5% 71.4% 82.4% The current level of local presence is adequate 17.5% 25.0% 17.6% Less local presence 7.1% 1.8% - Don't know 4.9% 1.8% - When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas The World Bank Group does not do adequate follow 11.9% 15.3% 10.0% through/follow-up There is not an adequate level of citizen/civil society 38.1% 30.5% 42.5% participation The World Bank Group is not sensitive enough to 26.2% 27.1% 25.0% political/social realities on the ground Lack of/inadequate levels of capacity in Government 7.9% 8.5% 0.0% High levels of corruption in the country 46.0% 52.5% 42.5% Poor donor coordination 4.5% 5.1% 5.0% The World Bank Group works too slowly 4.5% 0.0% 5.0% The Government works inefficiently 15.8% 23.7% 7.5% Political pressures and obstacles 12.4% 15.3% 10.0% Reforms are not well thought out in light of country 26.7% 13.6% 47.5% challenges* Other 1.0% 0.0% 5.0% *Significantly different between locations 120 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Anti-corruption 191 8.21 2.18 56 8.66 1.86 35 8.34 1.55 Information and communications technology 174 7.02 2.49 49 7.59 1.98 33 7.64 1.98 Transport* 179 8.59 1.58 55 7.96 1.61 35 8.49 1.42 Crime and violence 176 5.57 2.17 50 5.86 2.35 32 5.59 1.66 Law and justice 192 7.30 2.15 57 7.72 2.19 34 7.12 2.03 Urban development 178 7.84 1.96 55 7.40 2.23 35 8.43 1.50 Environmental sustainability 191 7.81 1.97 54 7.91 2.20 34 7.94 1.50 Regulatory framework* 175 6.52 2.44 49 7.31 2.27 33 7.30 2.10 Communicable/non-communicable diseases 169 7.16 2.42 44 7.25 2.40 31 7.68 1.97 Poverty reduction 188 8.38 1.97 58 8.19 2.02 36 8.61 1.64 Gender equity 183 6.48 2.41 52 6.79 2.36 34 6.79 2.58 Domestic private sector development 177 6.64 2.45 48 7.21 2.20 32 7.13 2.15 Foreign direct investment 185 8.19 1.64 52 7.94 1.92 33 8.03 1.67 Water and sanitation 186 7.85 1.85 54 7.59 1.88 35 7.97 2.01 Trade and exports 181 7.21 2.57 53 7.51 2.36 35 7.40 2.40 Economic growth 191 8.50 1.57 57 8.35 1.71 35 8.63 1.42 Energy* 178 8.65 1.46 55 7.98 1.84 33 8.39 1.35 Disaster management 190 7.11 2.18 56 7.20 1.93 35 7.57 1.80 Public sector governance/reform 186 8.10 1.92 54 8.44 1.84 33 7.97 1.53 Job creation/employment 190 8.01 1.91 57 8.02 1.89 35 8.14 1.63 Financial markets 178 6.88 2.64 54 7.28 2.21 35 7.49 2.11 Equality of opportunity 175 6.41 2.50 53 6.40 2.36 35 7.14 2.03 Health* 185 8.16 1.90 56 7.52 2.30 35 8.49 1.67 Rural development 191 7.96 1.65 56 7.96 1.93 35 8.20 1.51 Global/regional integration 182 6.93 2.06 53 6.87 1.94 35 7.11 1.45 Food security 171 7.70 1.75 54 7.50 2.00 36 8.03 1.21 Education 186 8.29 1.84 55 8.35 1.77 35 8.66 1.26 Social protection* 173 6.29 2.53 53 6.53 2.02 33 7.42 2.05 Climate change 184 7.08 2.18 52 6.77 2.33 35 7.54 1.72 Agricultural development 187 8.45 1.85 56 8.36 1.91 36 8.72 1.09 Sustainable and transparent development of the oil and gas sector 186 8.03 2.07 53 8.08 2.07 35 8.66 1.16 *Significantly different between locations 121 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Anti-corruption 146 5.04 2.47 45 5.42 2.28 31 5.74 2.72 Information and communications technology 145 5.59 2.29 39 6.33 1.72 30 5.43 2.33 Transport 160 7.58 1.80 44 7.55 1.39 31 7.35 1.87 Crime and violence 123 4.22 1.98 36 4.89 2.12 26 4.65 2.23 Law and justice 127 5.34 1.85 44 5.75 1.71 27 5.78 1.97 Urban development 150 6.41 2.11 43 6.70 1.75 31 6.65 2.09 Environmental sustainability 140 6.53 2.22 43 6.09 2.14 28 6.75 2.12 Regulatory framework 133 7.10 2.13 40 6.48 1.95 27 7.11 2.19 Communicable/non-communicable diseases 138 6.33 2.25 40 6.18 2.33 28 6.21 2.53 Poverty reduction 165 6.41 2.53 47 6.96 1.96 30 6.50 2.50 Gender equity 142 5.45 2.05 41 5.73 2.03 30 5.80 2.12 Domestic private sector development 147 5.47 1.93 42 6.07 1.72 27 5.30 2.00 Foreign direct investment 158 6.85 2.20 43 7.63 1.13 30 6.63 2.14 Water and sanitation 158 6.94 2.05 44 6.45 1.95 31 6.42 2.38 Trade and exports 141 6.40 1.87 44 6.48 1.92 29 6.31 2.07 Economic growth 154 7.81 1.83 42 7.67 1.43 31 7.87 1.63 Energy 151 7.54 1.70 41 7.51 1.47 31 7.45 1.43 Disaster management 120 5.43 2.29 36 5.89 2.32 29 5.72 2.15 Public sector governance/reform 159 6.23 2.49 44 7.07 1.95 31 6.35 2.33 Job creation/employment 161 5.50 2.59 47 6.13 2.33 31 5.52 2.54 Financial markets 131 5.91 2.17 39 6.54 1.82 25 5.96 2.01 Equality of opportunity 126 5.15 2.02 40 5.60 1.53 29 5.14 2.15 Health 173 7.06 1.96 49 6.76 2.05 35 6.46 2.11 Rural development 151 6.03 1.91 45 5.84 2.09 29 5.97 2.20 Global/regional integration 122 6.16 1.52 37 6.38 1.48 27 6.07 2.02 Food security 154 6.20 2.24 44 5.98 2.13 31 6.03 2.20 Education 170 7.35 1.72 47 7.53 1.57 36 7.25 1.83 Social protection 135 5.79 2.28 40 5.38 2.03 31 5.87 2.31 Climate change 147 5.97 2.25 43 5.30 1.81 31 5.61 2.25 Agricultural development 170 6.42 2.08 47 5.94 1.95 31 6.42 2.25 Sustainable and transparent development of the oil and gas sector 143 5.37 2.23 40 5.85 2.12 31 5.77 1.94 *Significantly different between locations Where are the World Bank Group’s decisions made primarily that support the program in Uganda? Percentage of Respondents Kampala City Central Uganda Other Areas At the Headquarters (in Washington D.C.) 24.0% 29.3% 28.9% In the country 16.7% 25.9% 13.2% Don't know 59.4% 44.8% 57.9% 122 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 185 5.78 2.51 53 6.34 1.62 36 5.50 2.51 development results in Uganda? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uganda? Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Uganda 179 5.97 2.51 54 5.67 1.89 36 6.19 2.56 The World Bank Group meets Uganda’s needs for knowledge services 169 5.70 2.70 53 5.81 2.64 34 5.85 2.87 (1-Strongly disagree, 10-Strongly agree) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in 145 6.10 2.47 47 5.91 2.18 32 5.69 2.10 Uganda? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Kampala City Central Uganda Other Areas Weekly .5% - - Monthly 16.6% 11.5% 10.0% A few times a year 38.5% 45.9% 45.0% Rarely 25.4% 21.3% 20.0% Never 19.0% 21.3% 25.0% In Uganda, to what extent do you believe that the World Bank Group’s knowledge work and activities: Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Are timely 172 5.84 2.34 50 6.02 1.82 36 6.17 2.44 Include appropriate level of stakeholder involvement during preparation* 146 6.48 2.26 44 5.32 1.71 33 6.09 2.42 Are relevant to Uganda’s development priorities 174 7.03 2.56 49 6.94 2.34 34 6.59 2.54 Lead to practical solutions 162 5.54 2.64 49 5.39 2.18 34 5.29 2.85 Are accessible (well written and easy to understand) 168 6.07 2.91 47 6.30 2.69 36 6.56 2.76 Are source of relevant information on global good practices* 170 7.65 2.30 47 7.36 2.19 36 6.58 2.75 Enhance your knowledge and/or skills 169 6.51 2.84 47 6.60 2.69 36 6.31 2.81 Are adequately disseminated 153 4.92 2.88 50 5.70 2.94 32 5.13 2.72 Are translated enough into local language* 154 3.27 2.06 43 4.12 2.14 36 3.94 2.55 Are adaptable to Uganda’s specific development challenges and country 174 5.20 2.60 48 5.50 2.06 36 5.11 2.44 circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations 123 The World Bank Group Uganda Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 184 6.11 2.44 52 6.00 1.85 36 5.86 2.18 country? Overall, how would you rate the technical quality of the World Bank Group's 182 7.77 1.94 50 7.24 2.01 36 7.69 1.82 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Uganda’s development challenges? (1-To no degree at all, 10-To a very significant degree) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 162 5.98 2.65 47 6.00 1.93 36 5.64 2.47 Design (appraising and planning the solutions) 173 6.86 2.10 49 6.47 1.89 36 6.14 2.03 Implementation (executing, carrying out, monitoring and making appropriate 179 5.83 2.33 50 6.00 1.81 39 5.67 2.06 adjustments) Evaluation (assessing the impact and results) 180 5.64 2.63 51 6.31 2.04 36 5.25 2.40 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 150 5.99 2.76 41 6.22 2.37 37 6.11 2.44 The World Bank Group effectively monitors and evaluates the projects and 175 6.39 2.68 48 6.46 1.99 36 5.81 2.44 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 164 6.34 2.54 48 6.33 2.36 36 6.86 2.32 The World Bank Group’s “Safeguard Policy� requirements are reasonable 137 7.18 2.13 40 7.05 1.65 34 7.00 2.30 The World Bank Group’s conditions on its lending are reasonable 167 5.40 2.68 45 6.18 1.84 36 5.17 2.75 The World Bank Group takes decisions quickly in Uganda 170 4.86 2.52 49 5.65 2.11 36 5.22 2.50 Working with the World Bank Group increases Uganda’s institutional 165 6.28 2.77 47 6.91 1.69 34 5.94 2.45 capacity The World Bank Group ensures consistency and continuity through staff 147 5.88 2.46 45 6.44 1.90 34 6.24 2.20 changes Where country systems are adequate, the World Bank Group makes 148 7.13 2.25 41 7.22 1.85 38 6.82 2.28 appropriate use of them The World Bank Group provides effective implementation support 177 6.25 2.44 52 6.23 2.11 36 5.89 2.27 Which of the following best describes the way the World Bank Group operates in Uganda? Percentage of Respondents Kampala City Central Uganda Other Areas The World Bank Group takes too much risk in Uganda 1.0% - 2.5% The World Bank Group does not take enough risk in 17.3% 27.6% 22.5% Uganda The World Bank Group's approach to risk is appropriate 21.8% 22.4% 30.0% Don't know 54.5% 39.7% 42.5% Prefer not to answer 5.4% 10.3% 2.5% 124 The World Bank Group Uganda Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Uganda Which of the following SHOULD the World Bank Group do to make itself of greater value in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Provide more adequate data/knowledge/statistics/figures 12.7% 6.6% 7.3% on Uganda’s economy Collaborate more effectively with Government clients 11.2% 8.2% 22.0% Offer more innovative financial products 18.0% 21.3% 14.6% Improve the competitiveness of its financing compared to 20.5% 14.8% 24.4% markets Reach out more to groups outside of Government 35.6% 44.3% 43.9% Improve the quality of its experts as related to Uganda’s 11.2% 23.0% 12.2% specific challenges Offer more innovative knowledge services 10.2% 11.5% 0.0% Ensure greater selectivity in its work* 11.2% 1.6% 17.1% Increase the level of capacity development in the 22.0% 31.1% 2.4% country* Reduce the complexity of obtaining World Bank Group 28.3% 16.4% 31.7% financing Work faster 6.8% 1.6% 4.9% Other 2.0% 4.9% 0.0% *Significantly different between locations When considering the combination of services that the World Bank Group offers in Uganda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uganda? Percentage of Respondents Kampala City Central Uganda Other Areas Financial services 29.4% 31.7% 30.8% Knowledge products 14.9% 30.0% 12.8% Convening services 22.9% 15.0% 25.6% None of the above 7.0% 1.7% 5.1% The combination is appropriate for Uganda 20.9% 18.3% 25.6% Please identify two areas related to sustainable development of the oil and gas sector in Uganda, where greater support from the World Bank Group would be most valuable. (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Support in mitigation of macro-economic risks* 26.4% 16.9% 40.0% Support efforts to ensure participation of civil society and 23.6% 20.3% 37.5% citizens Technical aspects related to the sector 13.5% 18.6% 10.0% Support in monitoring of operations 23.1% 25.4% 25.0% Advisory role in contract negotiations 16.3% 16.9% 7.5% Support in management of foreign exchange and 13.0% 3.4% 15.0% revenues Support in governance, anti-corruption, access to information and transparency related to overall 43.8% 49.2% 30.0% management of oil and gas resources Support in improving quality of public expenditures 14.4% 25.4% 12.5% Other 0.0% 0.0% 0.0% Don’t know 6.3% 8.5% 0.0% *Significantly different between locations 125 The World Bank Group Uganda Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Uganda (continued) Would you like to see more, less, or just about the same level of World Bank Group involvement in the sustainable development of the oil and gas sector in Uganda? Percentage of Respondents Kampala City Central Uganda Other Areas More 61.5% 66.0% 67.5% Just about the same 29.7% 28.3% 27.5% Less 1.5% - - Don't know 7.2% 5.7% 5.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Local newspapers 58.9% 50.0% 65.9% International newspapers 5.0% 0.0% 7.3% Local radio 20.8% 26.7% 36.6% International radio* 0.0% 0.0% 7.3% Local television 36.6% 41.7% 31.7% International television 5.0% 8.3% 0.0% Periodicals 7.4% 1.7% 2.4% Internet 41.1% 41.7% 24.4% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 5.9% 11.7% 4.9% Blogs* 0.0% 0.0% 7.3% Mobile phones* 1.5% 6.7% 0.0% Instant messaging 0.5% 0.0% 0.0% Other 2.5% 0.0% 0.0% *Significantly different between locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Blogs* 5.9% 3.3% 19.5% Direct contact with World Bank Group 6.3% 6.6% 17.1% e-Newsletters 34.6% 31.1% 17.1% Instant messaging* 7.8% 21.3% 2.4% World Bank Group's seminars/workshops/conferences 27.3% 19.7% 22.0% World Bank Group's publications and other written 34.1% 26.2% 12.2% materials* Mobile phones* 18.0% 32.8% 48.8% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 27.8% 21.3% 31.7% World Bank Group's website 17.6% 18.0% 9.8% Other 1.5% 3.3% 2.4% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Kampala City Central Uganda Other Areas Yes 29.1% 49.1% 52.8% No 70.9% 50.9% 47.2% *Significantly different between locations 126 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Kampala City Central Uganda Other Areas Yes 29.0% 50.0% 20.0% No 71.0% 50.0% 80.0% *Significantly different between locations Were you able to obtain this information? Percentage of Respondents Kampala City Central Uganda Other Areas Yes 89.8% 93.5% 77.8% No 10.2% 6.5% 22.2% Do you have access to the Internet? Percentage of Respondents Kampala City Central Uganda Other Areas Yes 93.5% 96.7% 86.1% No 6.5% 3.3% 13.9% Do you use/have used the World Bank Group website? Percentage of Respondents Kampala City Central Uganda Other Areas Yes 74.5% 74.1% 67.6% No 25.5% 25.9% 32.4% Which do you primarily use? Percentage of Respondents Kampala City Central Uganda Other Areas The World Bank Group’s country website 37.2% 39.2% 51.4% The World Bank Group’s main website 62.8% 60.8% 48.6% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Kampala City Central Uganda Other Areas High speed 70.2% 86.0% 70.0% Dial-up 29.8% 14.0% 30.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Kampala City Central Uganda Other Areas N Mean SD N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a few years 185 5.87 2.83 52 5.27 2.72 31 5.29 2.57 ago. I find the World Bank Group's websites easy to navigate.* 170 7.16 2.27 48 6.10 2.03 33 5.33 1.88 I find the information on the World Bank Group's websites useful.* 159 7.40 2.12 47 6.89 2.32 32 5.38 2.45 The World Bank Group's social media channels are valuable sources of 160 6.54 3.25 53 7.04 2.86 36 6.97 2.37 information about the institution. When I need information from the World Bank Group I know how to find it. 185 6.99 2.95 53 6.17 2.74 35 5.97 2.96 The World Bank Group is responsive to my information requests and 168 6.34 3.29 47 6.17 2.90 39 6.44 3.18 inquiries. *Significantly different between locations 127 The World Bank Group Uganda Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Uganda? (Select all that apply) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas The World Bank (IBRD/IDA)* 45.2% 38.6% 17.9% The International Finance Corporation (IFC) 6.4% 7.0% 7.7% The Multilateral Investment Guarantee Agency (MIGA) 2.1% 0.0% 2.6% None* 52.7% 57.9% 76.9% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Kampala City Central Uganda Other Areas Observer (i.e., follow in media, discuss in informal 44.1% 58.8% 55.0% conversations, etc.) Use World Bank Group reports/data 30.6% 27.5% 22.5% Engage in World Bank Group related/sponsored 13.4% 5.9% 5.0% events/activities Collaborate as part of my professional duties* 32.8% 17.6% 17.5% Use World Bank Group website for information, data, 23.1% 25.5% 27.5% research, etc. *Significantly different between locations 128 The World Bank Group Uganda Country Opinion Survey 2014 Appendix D: Responses to All Questions across Collaborators Collaborators N=121  Non-Collaborators N=186 A. General Issues Facing Uganda In general, how would you say that Uganda is headed in...?* Percentage of Respondents Collaborators Non-Collaborators The right direction 50.4% 43.4% The wrong direction 31.1% 25.3% Not sure 18.5% 31.3% *Significantly different between collaborators and non-collaborators Listed below are a number of development priorities in Uganda. Please identify which of the following you consider the most important development priorities in Uganda. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection 6.8% 4.5% Transport 11.9% 12.8% Public sector governance/reform 12.7% 14.0% Global/regional integration 0.0% 0.0% Gender equity 2.5% 5.6% Domestic private sector development 2.5% 0.6% Foreign direct investment 4.2% 7.3% Water and sanitation 8.5% 11.2% Anti-corruption 30.5% 32.4% Job creation/employment 21.2% 19.6% Rural development 7.6% 7.8% Financial markets* 0.0% 3.4% Urban development* 0.0% 3.4% Environmental sustainability 0.0% 1.1% Equality of opportunity 0.0% 2.2% Health 22.0% 26.3% Education 34.7% 34.6% Poverty reduction* 33.1% 19.6% Energy 25.4% 22.9% Food security 4.2% 2.2% Climate change 0.0% 0.0% Agricultural development 16.1% 10.6% Trade and exports 7.6% 6.1% Crime and violence 1.7% 1.1% Economic growth 29.7% 33.0% Law and justice 0.0% 1.1% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Sustainable and transparent development of the oil and 13.6% 8.4% gas sector Disaster management 0.0% 0.0% Information and communications technology 3.4% 8.4% *Significantly different between collaborators and non-collaborators 129 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Water and sanitation 4.2% 3.2% Equality of opportunity 7.5% 6.5% Economic growth* 32.5% 16.8% Climate change 0.0% 1.1% Global/regional integration 0.8% 0.0% Gender equity 7.5% 11.4% Rural development 34.2% 25.4% Urban development 4.2% 3.8% Regulatory framework 0.0% 0.0% Social protection 0.0% 2.2% Law and justice 0.8% 1.6% Transport* 25.8% 10.8% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 0.8% 3.2% Information and communications technology* 0.0% 5.9% Anti-corruption 23.3% 25.9% Domestic private sector development* 15.0% 4.9% Foreign direct investment* 0.0% 3.8% Education 30.0% 30.8% Energy 10.8% 13.5% Public sector governance/reform 8.3% 10.8% Sustainable and transparent development of the oil and 5.0% 5.9% gas sector Environmental sustainability 4.2% 5.9% Disaster management 0.8% 0.5% Health 18.3% 22.7% Agricultural development 33.3% 39.5% Job creation/employment 24.2% 24.3% Financial markets* 0.0% 4.3% Trade and exports 8.3% 9.7% Food security* 0.0% 3.8% *Significantly different between collaborators and non-collaborators 130 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Energy* 47.1% 30.3% Gender equity 3.3% 3.8% Equality of opportunity 0.8% 3.2% Social protection 0.0% 2.7% Global/regional integration 5.8% 6.5% Climate change 0.0% 0.0% Anti-corruption 19.8% 15.7% Disaster management 0.0% 0.0% Rural development 15.7% 15.7% Foreign direct investment 9.1% 11.4% Urban development 0.0% 0.0% Water and sanitation 2.5% 7.0% Education* 43.8% 27.6% Information and communications technology 4.1% 7.0% Regulatory framework 7.4% 8.1% Communicable/non-communicable diseases 0.0% 0.0% Trade and exports* 14.9% 24.9% Public sector governance/reform 10.7% 9.2% Domestic private sector development 5.8% 7.0% Job creation/employment 21.5% 24.3% Agricultural development 46.3% 43.8% Food security 5.8% 11.9% Transport 19.8% 14.6% Sustainable and transparent development of the oil and 5.8% 3.2% gas sector Environmental sustainability 0.8% 1.1% Health 5.8% 8.1% Law and justice 0.0% 0.0% Crime and violence 0.0% 0.0% Financial markets* 2.5% 9.2% *Significantly different between collaborators and non-collaborators 131 The World Bank Group Uganda Country Opinion Survey 2014 A. General Issues Facing Uganda (continued) When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Better employment opportunities for young people 33.9% 37.4% Better employment opportunities for women 15.7% 11.7% Greater access to micro-finance for the poor 20.0% 13.5% Greater voice and participation for citizens to help ensure 14.8% 20.5% greater accountability Greater access to health and nutrition for citizens 3.5% 2.9% Greater access to social services for citizens across 14.8% 18.1% Uganda Better entrepreneurial opportunities (i.e., to start small 22.6% 17.5% and medium sized businesses) A growing middle class 3.5% 5.8% Better opportunity for the poor who live in rural areas 7.0% 7.0% Better opportunity for the poor who live in urban areas 0.9% 1.8% Consistent economic growth 28.7% 21.6% More reliable social safety net 2.6% 0.6% Greater equity of fiscal policy* 2.6% 0.0% Education and training that better ensure job opportunity 20.0% 27.5% Better quality public services 7.8% 8.8% Other 1.7% 2.3% *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Uganda?* 117 7.03 2.52 180 6.11 2.75 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 113 6.42 2.34 156 6.02 2.17 effectiveness in Uganda. (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared 113 7.11 2.11 164 6.52 2.04 to help Uganda solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 132 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Uganda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Social protection 0.0% 0.5% Public sector governance/reform 11.6% 13.4% Transport* 23.1% 14.0% Poverty reduction 39.7% 37.6% Global/regional integration 4.1% 1.6% Gender equity 4.1% 9.7% Crime and violence 0.8% 3.2% Domestic private sector development 5.0% 1.6% Rural development 14.9% 14.5% Foreign direct investment 5.8% 4.8% Water and sanitation 0.8% 1.1% Energy* 34.7% 19.9% Job creation/employment 8.3% 15.1% Financial markets* 0.8% 5.9% Urban development* 0.8% 8.1% Environmental sustainability 0.8% 0.0% Equality of opportunity 0.0% 2.7% Health 24.8% 23.1% Education* 46.3% 34.9% Food security 0.0% 2.2% Climate change 5.8% 3.2% Agricultural development 21.5% 28.5% Trade and exports 11.6% 10.2% Economic growth 2.5% 6.5% Law and justice 0.0% 0.5% Regulatory framework 8.3% 11.3% Communicable/non-communicable diseases 0.0% 0.0% Sustainable and transparent development of the oil and 6.6% 4.8% gas sector Anti-corruption 11.6% 18.3% Information and communications technology 2.5% 1.6% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators 133 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uganda? Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/Facilitating 0.0% 0.0% Data 0.9% 3.6% Policy advice, studies, analyses 13.9% 10.7% Financial resources 28.7% 35.7% Capacity development 33.3% 39.9% Technical assistance* 17.6% 4.2% Mobilizing third party financial resources 0.9% 1.2% Donor coordination 4.6% 3.0% Linkage to non-Bank expertise 0.0% 1.8% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators nd 2 Greatest Value Percentage of Respondents Collaborators Non-Collaborators Convening/Facilitating 13.0% 18.5% Data 0.9% 2.4% Policy advice, studies, analyses 9.3% 9.5% Financial resources* 23.1% 11.3% Capacity development 7.4% 11.9% Technical assistance 9.3% 13.7% Mobilizing third party financial resources 12.0% 8.9% Donor coordination 6.5% 10.7% Linkage to non-Bank expertise 18.5% 13.1% Other 0.0% 0.0% *Significantly different between collaborators and non-collaborators How effectively do the World Bank Groups’ activities below support Uganda’s efforts to achieve development results? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Convening/Facilitating* 97 4.96 2.84 141 6.01 2.64 Data 100 6.98 2.38 136 6.60 2.21 Policy advice, studies, analyses 106 7.40 2.30 142 6.94 2.35 Financial resources 110 7.64 2.20 159 7.07 2.60 Technical assistance 87 6.69 2.54 129 6.03 2.52 Mobilizing third party financial resources 83 6.24 2.43 129 6.00 2.25 Donor coordination 103 6.61 2.61 144 6.43 2.65 Linkage to non-Bank expertise 71 5.80 2.15 114 5.54 2.00 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 134 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Uganda. To what degree would Uganda benefit, if capacity building were to support…? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Groups outside of government (e.g., civil society, media) to help them 113 8.26 2.33 165 7.15 2.76 more effectively engage and participate in development efforts* The public sector , related to implementation of specific development 112 7.96 1.79 151 7.36 1.85 projects on the ground* The public sector , related to changing institutions (organizations or 112 7.34 2.21 160 6.60 2.08 sociopolitical conditions)* The private sector , related to institutional and policy change 111 6.87 2.88 159 6.65 2.56 (1-To no degree at all, 10-To a very significant degree) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Uganda? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Project implementation (or other organizational strengthening) 107 6.81 2.57 135 6.77 2.37 Citizen engagement (incorporating citizens' voices into development) 102 5.36 2.52 139 5.50 2.14 Policy design (for clarity and better incentives to achieve development 95 6.99 2.07 129 6.70 1.90 goals) (1-Not effective at all, 10-Very effective) When thinking about how to improve capacity building in Uganda to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 111 8.41 1.86 143 7.55 2.31 Citizen engagement (incorporating citizens' voices into development) 99 7.73 2.47 143 7.27 2.26 Policy design (for clarity and better incentives to achieve development 107 8.23 1.99 139 7.60 2.15 goals)* (1-Not important at all, 10-Very important) 135 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Staff too inaccessible 8.5% 12.8% Not exploring alternative policy options 16.1% 13.3% Not adequately sensitive to political/social realities in 11.9% 9.4% Uganda Not enough public disclosure of its work 16.9% 17.8% Arrogant in its approach 14.4% 7.8% Not aligned with country priorities 1.7% 5.6% The credibility of its knowledge/data 3.4% 2.8% World Bank Group’s processes too complex* 1.7% 10.6% Not willing to honestly criticize policies and reform efforts 4.2% 3.3% in the country Too influenced by developed countries 31.4% 29.4% Imposing technocratic solutions without regard to political 0.0% 0.6% realities World Bank Group’s processes too slow* 4.2% 14.4% Too bureaucratic in its operational policies and 22.9% 9.4% procedures* Not aligned with other donors’ work 7.6% 5.6% Not collaborating enough with non-state actors 12.7% 16.1% Not client focused 0.8% 0.0% Other* 11.0% 2.8% Don't know* 4.2% 13.3% *Significantly different between collaborators and non-collaborators Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Capacity development 38.3% 46.4% Policy based lending / budget support to the Government 28.3% 22.4% Knowledge products/services 10.8% 9.3% Investment lending 62.5% 56.8% Technical assistance 14.2% 18.6% Trust Fund management 15.8% 14.2% Other 1.7% 1.1% Don't know 2.5% 5.5% 136 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Academia/Think Tanks/Research Institutes 37.2% 27.0% Donor Community* 6.6% 15.1% Media 14.9% 18.9% NGOs* 14.9% 27.6% Local Government 20.7% 13.0% Private Sector 33.9% 34.6% Parliament 5.0% 5.4% Beneficiaries 16.5% 20.0% Community-Based Organizations (CBOs) 28.1% 21.6% Foundations 0.8% 3.2% Faith-Based Organizations* 17.4% 8.1% Other 0.8% 0.0% Don't know 1.7% 2.2% To what extent do you agree with the following statements about the World Bank Group’s work in Uganda? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development 117 6.07 2.99 161 6.11 2.65 in Uganda The World Bank Group’s work is aligned with what I consider the 112 6.07 2.53 146 5.88 2.15 development priorities for Uganda The World Bank Group supports programs and strategies that are realistic 113 6.63 2.58 148 6.14 2.17 for Uganda The World Bank Group treats clients and stakeholders in Uganda with 112 6.54 2.99 150 6.10 2.48 respect (1-Strongly disagree, 10-Strongly agree) 137 The World Bank Group Uganda Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Uganda, in terms of each of the following? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Responsiveness 99 5.42 2.34 121 5.80 2.30 Flexibility (in terms of the World Bank Group’s products and services) 114 5.11 2.20 136 5.43 1.94 Flexibility (in terms of changing country circumstances)* 99 4.30 2.56 137 5.54 2.66 Being inclusive 107 5.96 2.65 139 5.92 2.21 Openness (sharing data and other information) 115 5.89 2.84 141 6.14 2.55 Staff accessibility 114 5.02 2.64 138 5.34 2.41 Straightforwardness and honesty 110 5.76 2.62 135 6.23 2.23 Ease of access to the people at the World Bank Group who are making 116 5.09 2.88 143 5.68 2.47 decisions important to my work Collaboration with groups outside of the Government 101 5.72 2.63 128 5.62 2.12 Collaboration with the Government* 110 8.37 1.56 135 7.65 1.96 Collaboration with other donors* 104 8.01 2.03 133 7.35 1.92 The speed in which it gets things accomplished on the ground* 115 5.05 2.68 143 6.00 2.39 Being a long-term partner* 114 8.56 1.66 138 7.96 2.01 (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To be a more effective development partner in Uganda, do you believe that the World Bank Group should have…? Percentage of Respondents Collaborators Non-Collaborators More local presence 73.4% 69.2% The current level of local presence is adequate 22.0% 18.9% Less local presence 4.6% 5.7% Don't know 6.3% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The World Bank Group does not do adequate follow 8.4% 12.9% through/follow-up There is not an adequate level of citizen/civil society 45.4% 34.3% participation The World Bank Group is not sensitive enough to 23.5% 27.5% political/social realities on the ground Lack of/inadequate levels of capacity in Government 5.9% 8.4% High levels of corruption in the country* 55.5% 39.3% Poor donor coordination* 1.7% 7.3% The World Bank Group works too slowly 3.4% 3.9% The Government works inefficiently 18.5% 15.2% Political pressures and obstacles 7.6% 14.0% Reforms are not well thought out in light of country 27.7% 27.5% challenges Other 0.0% 2.2% *Significantly different between collaborators and non-collaborators 138 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Anti-corruption* 114 8.67 1.74 163 8.09 2.25 Information and communications technology 103 7.23 2.47 152 7.21 2.24 Transport 110 8.67 1.47 158 8.30 1.62 Crime and violence 103 5.61 2.34 152 5.68 2.05 Law and justice 115 7.43 2.29 164 7.38 2.02 Urban development 110 8.09 1.88 157 7.66 2.07 Environmental sustainability* 115 8.34 1.75 160 7.44 2.05 Regulatory framework 105 6.65 2.64 149 6.83 2.26 Communicable/non-communicable diseases 98 7.33 2.35 143 7.30 2.37 Poverty reduction* 117 8.65 1.76 161 8.07 2.11 Gender equity* 108 5.93 2.64 157 6.96 2.19 Domestic private sector development 102 6.70 2.58 150 6.89 2.23 Foreign direct investment 114 8.17 1.86 151 8.00 1.74 Water and sanitation* 114 8.17 1.71 157 7.59 1.95 Trade and exports* 113 6.84 2.88 152 7.57 2.16 Economic growth* 117 8.76 1.44 162 8.24 1.67 Energy* 111 8.80 1.33 151 8.28 1.61 Disaster management 114 7.13 2.40 163 7.25 1.93 Public sector governance/reform* 114 8.46 1.65 155 8.02 1.94 Job creation/employment 115 8.14 1.97 163 7.85 1.81 Financial markets* 111 6.49 2.83 152 7.33 2.15 Equality of opportunity* 105 5.80 2.67 156 6.90 2.12 Health 114 8.32 1.92 158 7.92 2.05 Rural development* 115 8.31 1.61 163 7.75 1.73 Global/regional integration 109 6.73 2.06 156 7.07 1.87 Food security 111 7.90 1.67 150 7.47 1.87 Education 114 8.45 1.81 158 8.21 1.91 Social protection* 104 6.05 2.71 149 6.78 2.11 Climate change 111 7.33 2.19 158 6.82 2.30 Agricultural development* 115 8.79 1.57 160 8.16 1.94 Sustainable and transparent development of the oil and gas sector* 113 8.59 1.67 156 7.83 2.13 *Significantly different between collaborators and non-collaborators 139 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Anti-corruption* 101 4.58 2.39 121 5.66 2.49 Information and communications technology 100 5.59 2.47 115 5.82 2.01 Transport* 104 7.88 1.83 129 7.36 1.62 Crime and violence* 81 3.65 1.71 105 4.96 2.13 Law and justice* 84 5.02 1.54 115 5.78 2.03 Urban development 103 6.74 2.14 123 6.33 1.96 Environmental sustainability 98 6.57 2.33 117 6.38 2.05 Regulatory framework 92 7.18 2.31 109 6.83 1.93 Communicable/non-communicable diseases 90 6.31 2.49 120 6.31 2.17 Poverty reduction 103 6.33 2.69 137 6.64 2.28 Gender equity 94 5.32 2.18 119 5.77 1.99 Domestic private sector development 91 5.26 1.94 125 5.77 1.87 Foreign direct investment 99 6.75 2.24 131 7.18 1.91 Water and sanitation 108 6.98 2.09 125 6.59 2.11 Trade and exports 91 6.33 1.87 125 6.46 1.95 Economic growth* 101 8.09 1.70 127 7.54 1.74 Energy* 102 7.81 1.64 120 7.39 1.48 Disaster management 78 5.33 2.39 111 5.71 2.22 Public sector governance/reform 106 6.21 2.66 129 6.50 2.19 Job creation/employment 103 5.40 2.84 134 5.77 2.30 Financial markets 80 5.78 2.27 114 6.33 1.93 Equality of opportunity* 86 4.92 1.92 112 5.50 1.92 Health* 110 7.23 2.06 145 6.70 1.96 Rural development 93 5.82 2.05 133 6.06 1.97 Global/regional integration 74 6.27 1.46 111 6.20 1.67 Food security 102 6.43 2.38 127 5.92 2.08 Education 111 7.60 1.62 140 7.20 1.70 Social protection 92 5.83 2.40 117 5.61 2.07 Climate change 99 6.02 2.28 126 5.60 2.09 Agricultural development 107 6.33 2.18 139 6.37 2.02 Sustainable and transparent development of the oil and gas sector 96 5.23 2.36 121 5.64 2.03 *Significantly different between collaborators and non-collaborators Where are the World Bank Group’s decisions made primarily that support the program in Uganda? Percentage of Respondents Collaborators Non-Collaborators At the Headquarters (in Washington D.C.) 26.5% 24.6% In the country 19.5% 18.1% Don't know 54.0% 57.3% 140 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group Effectiveness and Results (continued) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 115 5.75 2.56 157 6.01 2.26 development results in Uganda? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Uganda? Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of Uganda* 115 6.50 2.43 150 5.68 2.24 The World Bank Group meets Uganda’s needs for knowledge services 108 5.69 2.97 146 5.91 2.48 (1-Strongly disagree, 10-Strongly agree) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in 95 5.68 2.71 129 6.28 2.10 Uganda? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Collaborators Non-Collaborators Weekly .8% Monthly 22.3% 10.5% A few times a year 51.2% 36.5% Rarely 13.2% 27.6% Never 12.4% 25.4% *Significantly different between collaborators and non-collaborators 141 The World Bank Group Uganda Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Uganda, to what extent do you believe that the World Bank Group’s knowledge work and activities: Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Are timely 108 5.88 2.38 148 6.05 2.13 Include appropriate level of stakeholder involvement during preparation* 104 6.72 2.15 122 5.68 2.18 Are relevant to Uganda’s development priorities* 109 7.42 2.45 146 6.53 2.50 Lead to practical solutions 112 5.17 2.68 131 5.78 2.50 Are accessible (well written and easy to understand) 109 6.27 2.92 140 6.01 2.74 Are source of relevant information on global good practices* 110 7.85 2.12 141 7.04 2.51 Enhance your knowledge and/or skills* 110 6.96 2.85 140 6.08 2.77 Are adequately disseminated 107 4.99 2.95 126 5.38 2.81 Are translated enough into local language 97 3.29 2.06 132 3.78 2.25 Are adaptable to Uganda’s specific development challenges and country 111 5.23 2.51 145 5.24 2.43 circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 113 6.11 2.60 155 6.15 2.08 country? Overall, how would you rate the technical quality of the World Bank Group's 113 7.93 1.81 153 7.50 1.95 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Uganda’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 105 5.92 2.76 145 5.97 2.33 Design (appraising and planning the solutions)* 111 7.20 1.96 149 6.33 2.08 Implementation (executing, carrying out, monitoring and making appropriate 108 5.74 2.44 159 5.88 2.03 adjustments) Evaluation (assessing the impact and results) 111 5.74 2.68 155 5.80 2.35 *Significantly different between collaborators and non-collaborators 142 The World Bank Group Uganda Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD The World Bank Group disburses funds promptly 99 5.69 2.82 128 6.28 2.54 The World Bank Group effectively monitors and evaluates the projects and 110 6.36 2.77 148 6.40 2.36 programs it supports The World Bank Group’s approvals and reviews are done in a timely fashion 108 6.56 2.75 139 6.42 2.21 The World Bank Group’s “Safeguard Policy� requirements are reasonable* 90 7.50 1.90 119 6.92 2.15 The World Bank Group’s conditions on its lending are reasonable 107 5.46 2.71 140 5.48 2.46 The World Bank Group takes decisions quickly in Uganda 111 5.10 2.60 143 5.10 2.38 Working with the World Bank Group increases Uganda’s institutional 107 6.34 2.89 138 6.37 2.31 capacity The World Bank Group ensures consistency and continuity through staff 100 5.86 2.57 128 6.23 2.10 changes Where country systems are adequate, the World Bank Group makes 98 7.49 2.23 134 6.81 2.10 appropriate use of them* The World Bank Group provides effective implementation support* 114 6.62 2.40 150 6.05 2.22 *Significantly different between collaborators and non-collaborators Which of the following best describes the way the World Bank Group operates in Uganda? Percentage of Respondents Collaborators Non-Collaborators The World Bank Group takes too much risk in Uganda .9% 1.1% The World Bank Group does not take enough risk in 13.8% 23.3% Uganda The World Bank Group's approach to risk is appropriate 33.6% 16.7% Don't know 46.6% 51.1% Prefer not to answer 5.2% 7.8% F. The Future Role of the World Bank Group in Uganda Which of the following SHOULD the World Bank Group do to make itself of greater value in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Provide more adequate data/knowledge/statistics/figures 11.6% 8.8% on Uganda’s economy Collaborate more effectively with Government clients 10.7% 14.3% Offer more innovative financial products 17.4% 17.0% Improve the competitiveness of its financing compared to 18.2% 20.9% markets Reach out more to groups outside of Government* 50.4% 29.7% Improve the quality of its experts as related to Uganda’s 6.6% 19.2% specific challenges* Offer more innovative knowledge services 6.6% 9.9% Ensure greater selectivity in its work 6.6% 12.6% Increase the level of capacity development in the country 24.8% 20.3% Reduce the complexity of obtaining World Bank Group 24.0% 28.0% financing Work faster* 10.7% 2.2% Other 0.8% 3.8% *Significantly different between collaborators and non-collaborators 143 The World Bank Group Uganda Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Uganda (continued) When considering the combination of services that the World Bank Group offers in Uganda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uganda? Percentage of Respondents Collaborators Non-Collaborators Financial services 28.8% 28.7% Knowledge products 23.7% 14.9% Convening services 14.4% 27.6% None of the above 11.0% 2.2% The combination is appropriate for Uganda 21.2% 20.4% Please identify two areas related to sustainable development of the oil and gas sector in Uganda, where greater support from the World Bank Group would be most valuable. (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Support in mitigation of macro-economic risks 24.4% 28.8% Support efforts to ensure participation of civil society and 26.9% 23.9% citizens Technical aspects related to the sector* 9.2% 17.4% Support in monitoring of operations 20.2% 27.7% Advisory role in contract negotiations* 20.2% 10.9% Support in management of foreign exchange and 14.3% 9.8% revenues Support in governance, anti-corruption, access to information and transparency related to overall 42.9% 42.4% management of oil and gas resources Support in improving quality of public expenditures 21.0% 13.0% Other 0.0% 0.0% Don’t know* 1.7% 7.6% *Significantly different between collaborators and non-collaborators Would you like to see more, less, or just about the same level of World Bank Group involvement in the sustainable development of the oil and gas sector in Uganda? Percentage of Respondents Collaborators Non-Collaborators More 52.3% 71.0% Just about the same 42.3% 21.0% Less 1.8% .6% Don't know 3.6% 7.4% 144 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Local newspapers 56.8% 61.3% International newspapers 6.8% 3.3% Local radio* 12.7% 29.8% International radio 0.0% 1.7% Local television* 28.8% 40.9% International television 5.1% 4.4% Periodicals* 11.9% 1.7% Internet* 49.2% 32.6% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 7.6% 5.5% Blogs 0.0% 1.7% Mobile phones 0.8% 3.9% Instant messaging 0.8% 0.0% Other 2.5% 1.1% *Significantly different between collaborators and non-collaborators How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Blogs* 0.8% 11.5% Direct contact with World Bank Group 9.9% 7.7% e-Newsletters 36.4% 28.6% Instant messaging* 5.8% 13.2% World Bank Group's seminars/workshops/conferences 25.6% 25.8% World Bank Group's publications and other written 35.5% 25.3% materials Mobile phones* 11.6% 34.1% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 24.8% 26.4% World Bank Group's website* 26.4% 10.4% Other* 4.1% 0.5% *Significantly different between collaborators and non-collaborators Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Collaborators Non-Collaborators Yes 36.5% 37.9% No 63.5% 62.1% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborators Non-Collaborators Yes 42.7% 28.1% No 57.3% 71.9% *Significantly different between collaborators and non-collaborators Were you able to obtain this information? Percentage of Respondents Collaborators Non-Collaborators Yes 85.7% 94.3% No 14.3% 5.7% 145 The World Bank Group Uganda Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Percentage of Respondents Collaborators Non-Collaborators Yes 94.0% 96.0% No 6.0% 4.0% Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborators Non-Collaborators Yes 87.6% 69.6% No 12.4% 30.4% *Significantly different between collaborators and non-collaborators Which do you primarily use?* Percentage of Respondents Collaborators Non-Collaborators The World Bank Group’s country website 29.6% 49.4% The World Bank Group’s main website 70.4% 50.6% *Significantly different between collaborators and non-collaborators Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Collaborators Non-Collaborators High speed 78.4% 69.7% Dial-up 21.6% 30.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with Yes No the World Bank Group in your country? N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a few years 113 6.83 2.45 151 4.78 2.68 ago.* I find the World Bank Group's websites easy to navigate.* 112 7.44 1.71 136 6.08 2.45 I find the information on the World Bank Group's websites useful.* 111 7.65 2.01 124 6.39 2.29 The World Bank Group's social media channels are valuable sources of 92 6.47 3.23 150 6.72 2.87 information about the institution. When I need information from the World Bank Group I know how to find it.* 119 7.45 2.54 152 5.99 3.07 The World Bank Group is responsive to my information requests and 109 6.54 3.24 142 6.02 3.08 inquiries. *Significantly different between collaborators and non-collaborators 146 The World Bank Group Uganda Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you work with in Uganda? (Select all that apply) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators The World Bank (IBRD/IDA)* 81.0% 10.1% The International Finance Corporation (IFC)* 14.0% 1.8% The Multilateral Investment Guarantee Agency (MIGA)* 4.1% 0.6% None* 14.9% 88.1% *Significantly different between collaborators and non-collaborators Which of the following describes most of your exposure to the World Bank Group in Uganda? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-Collaborators Observer (i.e., follow in media, discuss in informal 18.3% 70.4% conversations, etc.)* Use World Bank Group reports/data* 45.0% 17.6% Engage in World Bank Group related/sponsored 19.2% 5.7% events/activities* Collaborate as part of my professional duties* 43.3% 13.2% Use World Bank Group website for information, data, 20.0% 28.9% research, etc. *Significantly different between collaborators and non-collaborators 147 The World Bank Group Uganda Country Opinion Survey 2014 Appendix E: Responses to Questions across Country Surveys1 FY04 N=53  FY08 N=306  FY14 N=326 B. Overall Attitudes toward the World Bank Group FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 53 7.72 1.47 303 6.69 2.01 316 6.34 2.75 Uganda?** (1-Not familiar at all, 10-Extremely familiar) **Significantly different FY14 and FY04 country surveys FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 53 7.09 1.54 287 6.29 1.87 287 6.05 2.31 effectiveness in Uganda.** (1-Not effective at all, 10-Very effective) **Significantly different FY14 and FY04 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Uganda? FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 52 7.85 2.09 300 7.44 2.18 295 6.07 2.76 development in Uganda* ** The World Bank Group’s work is aligned with what I consider the 53 7.00 2.40 296 6.50 2.29 275 5.89 2.33 development priorities for Uganda* ** The World Bank Group supports programs and strategies that 292 5.96 2.31 278 6.29 2.37 are realistic for Uganda The World Bank Group treats clients and stakeholders in Uganda 52 7.23 2.37 272 6.72 2.40 276 6.24 2.70 with respect* ** (1- Strongly disagree, 10-Strongly agree) *Significantly different FY14 and FY08 country surveys **Significantly different FY14 and FY04 country surveys To what extent is the World Bank Group an effective development partner in Uganda, in terms of each of the following? FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD Staff accessibility* ** 53 7.28 2.47 274 6.24 2.69 269 5.08 2.55 Straightforwardness and honesty* ** 53 7.20 2.33 272 6.91 2.75 259 5.93 2.44 (1-To no degree at all, 10-To a very significant degree) Note the response scales for these questions in FY04 and FY08 were converted from a 5-pt to 10-pt scale for comparison with FY14. *Significantly different FY14 and FY08 country surveys **Significantly different FY14 and FY04 country surveys 1 Only those questions with similar response scales/options could be compared. 148 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD Anti-corruption* 286 8.94 1.95 295 8.37 2.03 Law and justice** 49 8.30 1.87 285 7.63 2.56 297 7.38 2.14 Environmental sustainability* ** 51 8.72 1.87 288 8.41 2.00 293 7.82 1.96 Regulatory framework* ** 51 8.99 1.70 286 8.27 1.87 270 6.75 2.39 Poverty reduction* ** 53 9.36 1.61 297 9.36 1.58 296 8.38 1.96 Gender equity* ** 53 8.26 2.40 288 7.52 2.28 283 6.55 2.39 Domestic private sector development* ** 53 8.98 1.63 293 8.72 1.74 270 6.77 2.39 Economic growth* ** 53 9.32 1.63 283 9.33 1.40 297 8.48 1.57 Financial markets* ** 52 9.22 1.54 290 9.02 1.53 281 7.08 2.48 Health* ** 51 9.38 1.20 283 9.09 1.61 290 8.06 2.00 Global/regional integration* 289 8.41 1.88 283 6.88 1.99 Education* ** 52 9.35 1.36 287 9.11 1.61 290 8.31 1.83 Social protection* ** 48 8.45 2.08 279 7.54 2.35 270 6.49 2.38 Climate change* 285 8.18 2.24 285 7.02 2.22 Agricultural development* ** 51 9.03 1.81 286 9.15 1.50 293 8.46 1.81 Note the response scales for these questions in FY04 and FY08 were converted from a 5-pt to 10-pt scale for comparison with FY14. *Significantly different FY14 and FY08 country surveys **Significantly different FY14 and FY04 country surveys How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD Anti-corruption* 275 5.66 2.61 234 5.15 2.44 Law and justice 47 5.74 1.95 254 5.63 2.40 211 5.43 1.86 Environmental sustainability 44 6.01 2.37 268 6.12 2.08 222 6.41 2.19 Regulatory framework 50 6.58 2.14 257 6.64 2.09 207 6.98 2.10 Poverty reduction 51 6.51 2.08 287 6.28 2.17 255 6.52 2.43 Gender equity* 46 5.89 2.24 266 6.08 2.35 225 5.56 2.05 Domestic private sector development* ** 50 6.31 2.44 278 6.45 2.12 228 5.55 1.88 Economic growth* ** 51 6.96 2.15 270 7.09 1.85 238 7.76 1.74 Financial markets* ** 50 6.94 1.86 272 7.25 2.11 206 6.06 2.08 Health* 47 6.70 1.87 273 6.56 2.11 270 6.91 2.00 Global/regional integration 264 6.15 2.40 197 6.22 1.56 Education* 47 7.08 1.99 272 6.96 2.16 266 7.34 1.71 Social protection 41 5.12 2.61 252 5.52 2.22 216 5.67 2.22 Climate change* 257 5.32 2.57 232 5.77 2.18 Agricultural development** 52 5.50 2.36 270 6.34 2.10 261 6.28 2.06 Note the response scales for these questions in FY04 and FY08 were converted from a 5-pt to 10-pt scale for comparison with FY14. *Significantly different FY14 and FY08 country surveys **Significantly different FY14 and FY04 country surveys 149 The World Bank Group Uganda Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities In Uganda, to what extent do you believe that the World Bank Group’s knowledge work and activities: FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD Are source of relevant information on global good practices 53 7.58 2.57 277 7.47 2.32 266 7.45 2.37 Are adaptable to Uganda’s specific development challenges and 52 6.58 2.11 277 6.31 2.20 271 5.22 2.43 country circumstances* ** (1-To no degree at all, 10-To a very significant degree) Note the response scales for these questions in FY04 and FY08 were converted from a 5-pt to 10-pt scale for comparison with FY14. *Significantly different FY14 and FY08 country surveys **Significantly different FY14 and FY04 country surveys E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY04 FY08 FY14 N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly** 37 7.46 1.59 165 6.27 2.57 236 6.04 2.64 The World Bank Group effectively monitors and evaluates the 37 7.70 1.71 169 7.02 2.13 272 6.31 2.51 projects and programs it supports* ** The World Bank Group’s conditions on its lending are 161 6.19 2.58 261 5.52 2.53 reasonable* Working with the World Bank Group increases Uganda’s 37 7.57 2.17 168 7.15 2.10 259 6.40 2.52 institutional capacity* ** *Significantly different FY14 and FY08 country surveys **Significantly different FY14 and FY04 country surveys G. Communication and Information Sharing Do you have access to the Internet?* Percentage of Respondents FY04 FY08 FY14 Yes - 98.0% 92.9% No - 2.0% 7.1% *Significantly different FY14 and FY08 country surveys Do you use/have used the World Bank Group website? Percentage of Respondents FY04 FY08 FY14 Yes - 75.2% 73.8% No - 24.8% 26.2% Which do you primarily use? Percentage of Respondents FY04 FY08 FY14 The World Bank Group’s country website - 43.3% 39.3% The World Bank Group’s main website - 56.7% 60.7% 150 The World Bank Group Uganda Country Opinion Survey 2014 Appendix F: Responses to Key Questions by Respondents’ Specializations/Sectors C. World Bank Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) Public sector Health / Natural governance / Agriculture/ communicable Law and resource public rural Financial Gender equity /non- Information justice / management / financial development / markets / / equality of communicable and comm. Job creation/ regulatory environmental mgmt. / anti- Social Water and food security Education Energy banking opportunity diseases technology employment framework sustainability corruption protection Transport sanitation Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption* 29 7.66 68 8.18 7 9.00 5 8.80 2 10.00 9 8.67 32 7.53 3 8.67 14 9.50 18 7.89 29 8.21 4 10.00 8 9.25 12 9.50 19 8.95 28 8.43 Information and comm. 20 7.10 64 6.83 9 9.11 5 9.00 2 10.00 10 8.60 27 6.19 2 9.00 12 3.92 17 7.35 29 7.52 7 8.57 11 7.09 18 7.94 27 7.81 technology* Transport* 21 8.67 63 8.24 9 8.33 5 6.40 2 10.00 10 8.70 29 7.66 3 8.67 15 9.47 18 8.22 29 8.10 4 8.50 8 9.50 12 8.50 18 8.28 28 9.43 Crime and violence* 27 5.74 66 5.59 9 6.22 5 4.40 2 5.00 9 3.89 31 5.65 3 5.67 12 3.25 17 5.65 29 5.93 7 6.43 12 8.67 17 5.65 18 6.06 Law and justice* 28 7.50 68 6.97 9 8.56 5 9.60 2 5.00 10 4.70 32 6.09 3 7.33 15 9.40 18 7.11 29 7.41 4 9.25 8 8.50 12 9.25 18 7.61 28 7.64 Urban development* 21 7.90 64 7.78 9 7.56 5 6.80 2 6.00 10 6.70 29 6.76 3 8.67 15 9.27 17 8.41 29 7.48 4 10.00 6 8.67 12 8.33 18 7.56 28 8.14 Environmental 29 6.86 67 7.72 9 8.00 5 8.20 2 10.00 10 7.50 32 7.25 3 5.33 15 9.27 17 7.35 29 7.72 1 10.00 8 8.50 12 9.58 18 8.50 28 7.61 sustainability* Regulatory framework* 27 6.63 61 6.16 7 9.00 3 10.00 9 8.00 32 6.53 2 3.00 11 3.36 15 6.73 29 6.79 3 9.00 7 6.57 12 7.25 17 7.82 27 7.81 Communicable/non- 27 5.74 58 7.66 6 8.33 4 6.25 2 10.00 9 7.89 28 6.21 2 10.00 14 9.36 13 6.23 27 5.89 1 10.00 2 7.50 12 8.42 17 7.53 27 8.67 comm. diseases* Poverty reduction* 30 8.23 68 8.79 9 7.00 5 6.40 10 7.90 32 7.28 3 8.00 15 9.07 18 8.00 29 7.90 4 8.50 8 9.25 12 9.08 17 8.94 28 8.93 Gender equity* 29 6.79 66 5.86 9 6.33 4 4.50 2 10.00 10 5.10 30 6.67 3 3.67 12 3.67 15 6.93 29 6.03 3 9.00 7 5.86 12 9.00 17 8.41 27 8.15 Domestic private sector 25 6.96 64 6.30 7 6.29 4 9.00 2 10.00 9 7.44 32 6.81 2 6.00 11 2.82 15 6.87 25 6.40 3 8.00 6 7.00 12 8.42 18 8.06 27 7.59 development* Foreign direct 26 8.42 66 7.82 6 8.17 5 5.20 2 10.00 9 8.44 32 8.13 2 3.00 14 9.50 17 8.35 29 7.86 1 10.00 8 7.75 12 7.58 18 8.78 28 7.96 investment* Water and sanitation* 28 7.11 66 7.70 9 6.56 4 9.00 2 10.00 10 8.10 32 7.19 2 9.00 15 9.07 15 8.00 29 7.07 4 8.50 8 8.63 12 9.75 18 7.61 27 8.52 Trade and exports* 28 7.89 67 6.99 9 7.00 4 4.50 2 10.00 10 8.30 32 7.13 2 10.00 15 3.47 15 8.13 25 7.68 4 7.00 8 8.13 12 8.67 17 8.29 27 7.37 Economic growth* 30 8.50 69 8.59 9 8.22 5 8.20 2 10.00 10 8.70 32 8.00 3 7.00 15 9.73 17 8.06 29 7.66 2 9.50 8 9.25 12 8.83 18 8.83 28 8.61 Energy* 28 8.46 67 7.78 9 7.33 5 9.00 2 8.00 10 8.30 25 8.56 2 9.00 15 9.47 18 8.33 23 8.35 4 8.50 8 9.25 12 9.08 17 8.00 27 9.63 Disaster management* 28 7.36 68 7.18 9 6.67 5 6.60 2 9.00 9 6.78 32 6.72 2 10.00 15 9.33 18 7.17 29 5.97 4 8.50 8 7.63 12 8.50 18 6.67 28 7.68 Public sector 25 6.96 68 8.00 8 8.00 4 9.75 2 10.00 10 8.30 32 7.09 2 10.00 15 9.13 15 8.00 29 8.45 4 9.25 8 7.00 12 9.58 18 7.44 27 9.15 governance/reform* Job creation/ 29 7.83 66 8.24 9 8.00 5 6.40 2 10.00 10 8.50 32 6.94 3 9.33 15 9.20 18 7.22 29 7.93 4 8.50 8 7.00 12 9.25 18 8.94 28 7.89 employment* Financial markets* 28 8.39 66 6.92 9 7.89 5 5.60 2 10.00 10 8.40 31 6.68 2 5.00 15 3.27 18 7.06 21 6.86 4 6.25 8 5.88 10 7.10 17 8.53 27 7.56 Equality of opportunity* 21 6.62 66 6.17 4 5.50 5 4.20 2 10.00 9 8.44 28 6.21 2 7.00 14 2.71 18 6.17 27 6.26 4 6.25 8 5.25 12 9.17 18 8.39 28 7.79 Health* 24 7.67 66 7.98 9 5.44 5 8.80 2 9.00 10 8.90 31 7.94 3 8.67 15 8.80 18 7.00 29 6.93 4 9.25 8 8.88 12 9.58 18 8.67 28 9.00 Rural development* 28 8.43 68 7.74 9 6.44 5 9.20 2 8.00 10 8.00 32 7.81 2 6.00 15 8.80 18 7.22 29 7.45 4 9.25 8 7.75 12 9.17 18 7.94 28 8.54 Global/regional 29 5.48 63 6.89 7 5.43 5 5.40 2 9.00 9 7.11 32 6.22 3 5.33 14 9.21 17 7.06 25 6.08 4 8.50 8 7.13 12 7.58 17 8.29 28 7.75 integration* Food security* 17 7.47 66 7.79 9 6.67 5 9.20 2 10.00 10 6.60 28 7.50 2 7.00 15 8.73 18 7.11 25 6.28 4 8.50 8 7.88 12 7.67 17 8.47 28 8.39 Education* 28 8.46 67 8.16 9 5.33 5 8.40 2 10.00 10 7.10 32 7.94 2 10.00 15 9.27 18 7.89 25 8.24 4 8.50 8 8.50 12 9.50 17 8.53 28 9.18 Social protection* 28 6.82 65 6.34 7 8.71 4 6.00 2 8.00 9 7.11 31 6.74 2 3.00 13 2.62 14 6.86 25 6.32 4 6.25 2 3.00 12 7.17 18 7.22 27 7.59 Climate change* 28 7.04 64 6.80 9 5.78 4 10.00 2 7.00 10 8.20 32 6.44 2 2.00 15 8.73 15 6.53 27 6.07 4 9.25 8 8.63 12 7.83 18 6.83 27 7.30 Agricultural 29 8.21 70 8.17 9 6.78 4 10.00 2 10.00 10 8.40 32 7.84 2 10.00 15 9.13 15 8.33 29 8.59 4 9.25 8 9.25 12 9.33 18 8.72 26 8.85 development* Sustainable/transparent 28 7.11 68 8.01 7 9.43 4 10.00 2 10.00 9 9.11 32 7.53 2 10.00 14 9.64 15 8.20 29 8.31 4 9.25 8 9.25 12 8.67 18 8.00 27 7.56 oil & gas sector dev.* *Significantly different between sectors 151 The World Bank Group Uganda Country Opinion Survey 2014 C. World Bank Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) Public sector Health / Natural governance / Agriculture/ communicable Law and resource public rural Financial Gender equity /non- Information justice / management / financial development / markets / / equality of communicable and comm. Job creation/ regulatory environmental mgmt. / anti- Social Water and food security Education Energy banking opportunity diseases technology employment framework sustainability corruption protection Transport sanitation Generalist Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Anti-corruption* 22 5.41 62 4.74 7 5.43 4 2.00 1 4.00 30 7.17 2 1.00 14 1.93 15 5.40 23 5.30 4 7.00 9 4.33 10 5.80 10 6.50 17 5.06 Information and comm. 22 5.45 61 5.36 9 5.00 1 5.00 2 7.50 28 6.50 2 5.00 15 2.87 14 6.07 23 6.17 1 1.00 9 7.33 12 7.17 6 6.83 17 5.71 technology* Transport* 22 6.82 62 7.05 9 7.44 1 7.00 2 7.00 30 8.00 2 7.00 15 9.07 15 6.53 23 7.00 4 8.50 9 8.33 12 9.08 15 7.40 22 7.77 Crime and violence* 22 4.73 59 4.49 6 4.67 1 5.00 2 5.50 15 3.93 2 2.00 15 2.27 14 4.71 19 4.26 4 7.00 9 4.33 7 5.14 3 5.33 16 4.69 Law and justice* 22 5.41 56 5.23 9 6.67 4 5.50 2 6.50 25 5.12 2 1.00 5 5.80 14 5.29 21 5.86 3 8.00 8 5.13 12 5.42 7 6.86 17 4.82 Urban development* 22 5.64 61 6.62 9 7.56 1 9.00 2 5.50 30 5.93 2 8.00 15 8.53 15 5.80 25 5.72 4 9.25 9 6.33 12 7.17 10 7.60 15 5.20 Environmental 13 5.38 58 6.78 9 6.11 2 5.00 2 5.00 19 6.58 2 9.00 15 8.40 18 5.39 23 5.04 4 8.50 9 6.11 12 6.67 10 7.00 20 6.40 sustainability* Regulatory framework* 14 6.29 58 6.38 9 8.44 2 7.00 26 7.65 2 6.00 14 9.14 14 5.86 19 7.11 4 7.75 3 8.00 12 6.17 10 8.00 16 6.25 Communicable/non- 14 5.14 59 6.20 6 4.33 1 9.00 1 7.00 25 5.88 2 10.00 15 8.67 15 5.80 29 5.55 4 9.25 9 7.33 10 7.00 10 6.00 13 6.62 comm. diseases* Poverty reduction* 22 5.50 61 5.66 9 6.67 2 6.50 2 10.00 2 7.00 30 6.93 2 10.00 12 3.67 18 6.67 29 7.24 3 8.00 8 8.25 12 7.42 17 8.59 21 6.05 Gender equity* 22 5.09 62 5.27 7 5.29 1 7.00 1 6.00 28 6.04 2 5.00 11 2.64 15 5.87 21 4.86 3 9.00 8 6.25 12 6.58 8 6.88 20 6.75 Domestic private sector 22 5.00 57 5.60 7 5.71 2 7.00 2 10.00 1 7.00 23 4.87 2 5.00 11 2.73 16 5.50 26 5.50 3 8.00 8 6.38 12 6.50 10 6.80 21 5.67 development* Foreign direct 22 6.18 61 6.97 7 7.57 2 9.00 2 10.00 1 8.00 28 7.14 11 3.27 18 7.06 29 7.45 3 8.00 8 7.13 12 7.42 11 8.73 20 6.40 investment* Water and sanitation* 21 5.76 62 7.19 9 5.44 4 4.75 2 7.50 31 6.55 2 10.00 15 8.67 15 6.47 25 5.44 4 8.50 9 7.44 12 8.33 10 6.70 17 6.12 Trade and exports* 20 4.80 58 6.81 9 5.67 2 7.50 2 9.00 29 6.41 2 4.00 5 6.60 17 7.18 25 5.72 3 8.00 8 6.50 9 6.44 10 7.50 21 5.81 Economic growth* 14 6.71 59 8.12 9 7.78 1 9.00 2 10.00 2 7.50 27 7.37 2 9.00 15 9.33 15 7.47 25 6.88 4 9.25 9 8.89 11 7.09 16 8.31 20 6.55 Energy* 22 6.32 62 7.61 9 8.56 1 9.00 2 8.00 28 6.79 2 8.00 15 9.20 15 6.87 19 7.32 4 9.25 9 8.11 11 7.82 8 6.75 20 7.30 Disaster management* 14 4.14 55 6.00 9 5.67 1 7.00 2 10.00 1 6.00 22 5.50 2 10.00 5 5.00 15 5.20 23 4.74 3 8.00 8 5.50 5 4.60 7 7.29 20 4.90 Public sector 22 7.00 62 6.34 9 8.56 1 9.00 2 10.00 2 8.00 30 5.87 2 1.00 15 3.00 15 6.00 25 6.80 4 7.00 9 6.44 12 6.83 10 7.50 20 6.10 governance/reform* Job creation/ 22 4.09 64 5.50 9 6.33 2 7.00 2 8.50 28 6.14 2 3.00 15 2.67 18 5.33 25 5.72 4 6.25 9 6.33 12 6.17 14 7.14 21 6.76 employment* Financial markets* 19 5.16 55 6.27 6 8.83 2 5.50 2 9.00 1 7.00 22 5.59 11 3.00 16 5.06 25 6.92 3 9.00 8 6.25 5 4.60 8 8.38 18 5.67 Equality of opportunity* 12 4.92 58 5.22 6 4.83 5 5.80 1 8.00 25 5.40 2 5.00 11 2.27 18 5.33 23 4.83 3 8.00 8 4.75 4 6.50 8 7.00 17 6.35 Health* 22 5.91 63 7.03 6 4.67 5 7.40 2 10.00 8 7.00 30 6.70 2 10.00 15 8.60 18 6.33 29 5.93 4 8.50 9 7.44 12 8.00 17 7.53 23 7.04 Rural development* 22 5.09 59 6.07 9 3.89 2 8.00 2 7.00 30 6.23 2 6.00 5 5.80 18 6.22 27 5.37 3 8.00 8 6.38 12 7.42 11 6.91 23 5.74 Global/regional 22 5.45 53 6.32 7 6.29 2 6.00 1 6.00 25 6.08 4 6.75 17 5.65 25 6.96 3 8.00 8 7.00 4 5.25 5 6.60 16 5.75 integration* Food security* 21 4.52 62 6.52 9 5.00 2 6.50 2 10.00 2 5.50 29 5.90 2 10.00 15 8.47 18 6.00 23 4.91 4 8.50 9 6.78 10 5.70 11 6.91 18 5.33 Education* 22 5.55 64 7.25 9 6.11 2 8.00 2 9.00 8 7.25 30 7.13 2 7.00 15 9.20 18 7.44 25 7.08 4 9.25 9 8.22 12 8.17 16 8.00 23 7.09 Social protection* 14 4.00 60 6.32 9 4.67 1 7.00 2 7.00 24 5.33 15 8.47 18 5.61 23 4.13 4 9.25 9 4.89 5 4.40 7 5.43 21 5.71 Climate change* 14 4.57 61 6.52 9 4.33 2 6.50 2 6.00 25 4.60 2 10.00 15 8.47 18 5.28 23 4.00 4 8.50 9 6.11 12 5.58 9 5.11 21 5.86 Agricultural 22 4.32 63 6.33 9 4.78 2 9.00 2 10.00 2 7.50 30 6.27 2 8.00 15 8.67 18 6.61 25 5.24 4 9.25 9 6.11 12 6.08 16 6.50 23 6.65 development* Sustainable/transparent 14 5.36 57 5.32 7 5.14 2 9.50 1 5.00 26 5.85 2 4.00 14 2.57 17 6.76 25 6.16 4 5.50 9 5.67 10 6.40 11 6.00 21 4.62 oil & gas sector dev.* *Significantly different between sectors 152 The World Bank Group Uganda In instances where more than 10% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Uganda, there were 23% of respondents from the Education sector and 13% of respondents from the Information and communications technology sector. Education Sector vs. Others Education Sector N=74  All Others N=215 A. General Issues Facing Uganda Listed below are a number of development priorities in Uganda. Please identify which of the following you consider the most important development priorities in Uganda. (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Economic growth* 49.3% 30.1% Education 35.6% 32.5% Poverty reduction 32.9% 22.3% Job creation/employment 27.4% 20.4% Health 23.3% 26.2% Energy 21.9% 21.4% Agricultural development 17.8% 11.7% Anti-corruption* 16.4% 41.7% Foreign direct investment* 13.7% 4.4% Trade and exports 9.6% 6.3% Water and sanitation 8.2% 7.8% Sustainable and transparent development of the oil and gas 8.2% 12.1% sector Information and communications technology 8.2% 6.3% Transport 5.5% 13.6% Public sector governance/reform* 4.1% 12.6% Social protection 2.7% 2.9% Domestic private sector development 2.7% 0.5% Environmental sustainability* 2.7% 0.0% Equality of opportunity 2.7% 2.4% Food security 2.7% 3.4% Gender equity 1.4% 6.3% Rural development* 1.4% 9.7% Financial markets 1.4% 2.4% Global/regional integration 0.0% 0.0% Urban development 0.0% 1.9% Climate change 0.0% 0.0% Crime and violence 0.0% 0.0% Law and justice 0.0% 1.0% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Disaster management 0.0% 0.0% *Significantly different between sectors 153 The World Bank Group Uganda A. General Issues Facing Uganda (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Agricultural development* 47.3% 30.5% Anti-corruption* 36.5% 23.5% Economic growth* 33.8% 18.8% Rural development 24.3% 30.5% Job creation/employment 23.0% 29.6% Health 21.6% 25.8% Education* 18.9% 32.9% Energy 14.9% 11.7% Transport 12.2% 17.4% Urban development* 9.5% 2.3% Domestic private sector development 8.1% 7.5% Public sector governance/reform 8.1% 8.0% Trade and exports 8.1% 10.3% Equality of opportunity 6.8% 8.5% Disaster management* 5.4% 0.0% Gender equity 4.1% 10.8% Information and communications technology 4.1% 3.8% Climate change* 2.7% 0.0% Social protection 2.7% 0.9% Sustainable and transparent development of the oil and gas 2.7% 4.7% sector Water and sanitation 1.4% 4.2% Foreign direct investment 1.4% 2.8% Environmental sustainability 1.4% 4.2% Financial markets 1.4% 3.3% Global/regional integration 0.0% 0.5% Regulatory framework 0.0% 0.0% Law and justice 0.0% 1.9% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.9% Food security 0.0% 3.3% *Significantly different between sectors 154 The World Bank Group Uganda A. General Issues Facing Uganda (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Education* 51.4% 29.4% Agricultural development 47.3% 48.1% Energy* 44.6% 27.6% Trade and exports 23.0% 17.8% Job creation/employment 20.3% 26.6% Rural development 18.9% 16.4% Health 14.9% 7.9% Anti-corruption* 10.8% 23.8% Water and sanitation* 10.8% 4.2% Transport 9.5% 15.9% Equality of opportunity* 8.1% 1.4% Domestic private sector development 8.1% 6.5% Foreign direct investment 6.8% 9.8% Regulatory framework 6.8% 6.5% Global/regional integration 4.1% 7.5% Information and communications technology 4.1% 7.0% Public sector governance/reform 4.1% 8.9% Financial markets 2.7% 6.5% Sustainable and transparent development of the oil and gas 1.4% 7.0% sector Social protection 1.4% 1.9% Food security* 1.4% 9.8% Gender equity 0.0% 4.7% Climate change 0.0% 0.0% Disaster management 0.0% 0.0% Urban development 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Environmental sustainability 0.0% 0.9% Law and justice 0.0% 0.0% Crime and violence 0.0% 0.0% *Significantly different between sectors 155 The World Bank Group Uganda B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Uganda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uganda? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education Sector All Others Poverty reduction* 52.7% 32.6% Education* 52.7% 35.8% Energy* 44.6% 20.5% Agricultural development 23.0% 25.6% Health 18.9% 25.1% Anti-corruption 18.9% 14.9% Transport 10.8% 17.2% Foreign direct investment 9.5% 4.2% Public sector governance/reform 8.1% 12.6% Rural development* 8.1% 18.6% Gender equity 6.8% 8.4% Job creation/employment* 6.8% 16.7% Global/regional integration 5.4% 1.9% Domestic private sector development 5.4% 1.9% Trade and exports 5.4% 13.0% Regulatory framework 4.1% 10.7% Climate change 2.7% 5.1% Urban development 2.7% 6.5% Economic growth 2.7% 5.1% Social protection 1.4% 0.0% Financial markets 1.4% 5.1% Equality of opportunity 1.4% 3.3% Sustainable and transparent development of the oil and gas 1.4% 4.7% sector Crime and violence 0.0% 3.3% Water and sanitation 0.0% 1.4% Environmental sustainability 0.0% 0.0% Food security 0.0% 1.9% Law and justice 0.0% 0.5% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 0.0% 2.8% Disaster management 0.0% 0.0% *Significantly different between sectors 156 The World Bank Group Uganda C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) Education Sector All Others N Mean SD N Mean SD Anti-corruption 68 8.18 1.72 191 8.40 2.17 Information and communications technology 64 6.83 2.13 169 7.28 2.45 Transport 63 8.24 1.30 183 8.36 1.68 Crime and violence 66 5.59 2.18 180 5.68 2.14 Law and justice 68 6.97 2.01 193 7.49 2.05 Urban development 64 7.78 1.88 180 7.76 2.04 Environmental sustainability 67 7.72 1.94 190 7.84 2.01 Regulatory framework 61 6.16 2.33 174 6.82 2.45 Communicable/non-communicable diseases 58 7.66 2.03 164 6.95 2.47 Poverty reduction* 68 8.79 1.36 192 8.10 2.16 Gender equity* 66 5.86 2.64 182 6.57 2.34 Domestic private sector development 64 6.30 2.26 171 6.88 2.41 Foreign direct investment 66 7.82 1.74 181 8.18 1.78 Water and sanitation 66 7.70 1.65 188 7.77 1.93 Trade and exports 67 6.99 2.43 183 7.42 2.57 Economic growth 69 8.59 1.39 192 8.42 1.60 Energy* 67 7.78 1.82 178 8.52 1.42 Disaster management 68 7.18 1.90 191 7.18 1.97 Public sector governance/reform 68 8.00 1.65 184 7.99 1.99 Job creation/employment 66 8.24 1.51 194 7.97 1.99 Financial markets 66 6.92 2.46 180 7.02 2.57 Equality of opportunity 66 6.17 2.28 172 6.47 2.41 Health 66 7.98 1.95 188 7.95 2.06 Rural development 68 7.74 1.69 192 7.96 1.72 Global/regional integration 63 6.89 1.89 184 6.77 2.09 Food security 66 7.79 1.64 172 7.51 1.89 Education 67 8.16 1.95 187 8.24 1.82 Social protection 65 6.34 2.63 171 6.47 2.30 Climate change 64 6.80 2.13 186 7.05 2.12 Agricultural development 70 8.17 1.78 189 8.49 1.84 Sustainable and transparent development of the oil and gas sector 68 8.01 1.87 184 8.29 1.67 *Significantly different between sectors 157 The World Bank Group Uganda C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) Education Sector All Others N Mean SD N Mean SD Anti-corruption 62 4.74 2.10 151 5.34 2.65 Information and communications technology 61 5.36 2.30 144 5.84 2.25 Transport* 62 7.05 1.83 159 7.65 1.63 Crime and violence 59 4.49 2.14 119 4.29 2.11 Law and justice 56 5.23 1.82 134 5.58 1.94 Urban development 61 6.62 2.08 156 6.54 2.06 Environmental sustainability 58 6.78 1.95 138 6.28 2.35 Regulatory framework* 58 6.38 2.12 129 7.31 2.08 Communicable/non-communicable diseases 59 6.20 2.00 141 6.33 2.45 Poverty reduction* 61 5.66 2.70 168 6.88 2.37 Gender equity 62 5.27 2.03 139 5.55 2.10 Domestic private sector development 57 5.60 1.91 145 5.48 1.95 Foreign direct investment 61 6.97 1.96 154 7.01 2.13 Water and sanitation 62 7.19 1.75 159 6.65 2.26 Trade and exports 58 6.81 1.78 141 6.25 2.00 Economic growth 59 8.12 1.38 152 7.74 1.85 Energy 62 7.61 1.36 145 7.43 1.73 Disaster management 55 6.00 2.20 117 5.44 2.25 Public sector governance/reform 62 6.34 2.13 158 6.34 2.53 Job creation/employment 64 5.50 2.43 162 5.50 2.63 Financial markets 55 6.27 2.04 128 5.97 2.22 Equality of opportunity 58 5.22 1.86 126 5.13 2.00 Health 63 7.03 1.83 179 6.88 2.07 Rural development 59 6.07 1.76 151 5.97 2.12 Global/regional integration 53 6.32 1.09 123 6.22 1.81 Food security 62 6.52 2.09 157 6.06 2.30 Education 64 7.25 1.68 174 7.37 1.76 Social protection* 60 6.32 2.16 131 5.43 2.33 Climate change* 61 6.52 1.96 144 5.41 2.26 Agricultural development 63 6.33 1.68 168 6.21 2.17 Sustainable and transparent development of the oil and gas sector 57 5.32 1.94 142 5.65 2.18 *Significantly different between sectors 158 The World Bank Group Uganda Public Sector vs. Others Information and Communications Technology N=40  All Others N=277 A. General Issues Facing Uganda Listed below are a number of development priorities in Uganda. Please identify which of the following you consider the most important development priorities in Uganda. (Choose no more than THREE) Information and Percentage of Respondents Communications (Responses Combined) Technology Sector All Others Anti-corruption* 51.4% 31.3% Poverty reduction* 45.7% 22.4% Job creation/employment 28.6% 20.6% Economic growth 28.6% 32.7% Health 25.7% 23.2% Education 25.7% 33.8% Transport 20.0% 10.7% Energy 20.0% 23.5% Water and sanitation 14.3% 9.9% Agricultural development 11.4% 14.0% Sustainable and transparent development of the oil and gas 11.4% 10.3% sector Rural development 5.7% 7.7% Public sector governance/reform 5.7% 14.0% Food security 2.9% 2.9% Information and communications technology 2.9% 6.6% Social protection 0.0% 5.9% Global/regional integration 0.0% 0.0% Gender equity 0.0% 5.1% Domestic private sector development 0.0% 1.1% Foreign direct investment 0.0% 7.0% Financial markets 0.0% 2.2% Urban development 0.0% 2.2% Environmental sustainability 0.0% 0.7% Equality of opportunity 0.0% 2.6% Climate change 0.0% 0.0% Trade and exports 0.0% 7.4% Crime and violence 0.0% 1.5% Law and justice 0.0% 0.7% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Disaster management 0.0% 0.0% *Significantly different between sectors 159 The World Bank Group Uganda A. General Issues Facing Uganda (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uganda? (Choose no more than THREE) Information and Percentage of Respondents Communications (Responses Combined) Technology Sector All Others Health* 42.1% 20.2% Education 31.6% 29.2% Anti-corruption 31.6% 25.3% Rural development 28.9% 28.2% Agricultural development 28.9% 37.9% Economic growth 26.3% 20.6% Transport 26.3% 15.2% Equality of opportunity* 18.4% 6.1% Job creation/employment 18.4% 28.2% Water and sanitation* 13.2% 2.2% Environmental sustainability* 13.2% 4.0% Energy 7.9% 12.6% Trade and exports 7.9% 9.0% Gender equity 5.3% 10.1% Climate change 0.0% 0.7% Global/regional integration 0.0% 0.4% Urban development 0.0% 4.3% Regulatory framework 0.0% 0.0% Social protection 0.0% 1.4% Law and justice 0.0% 1.4% Crime and violence 0.0% 0.0% Communicable/non-communicable diseases 0.0% 2.5% Information and communications technology 0.0% 4.0% Domestic private sector development 0.0% 9.0% Foreign direct investment 0.0% 2.5% Public sector governance/reform* 0.0% 10.8% Sustainable and transparent development of the oil and gas 0.0% 6.1% sector Disaster management 0.0% 1.4% Financial markets 0.0% 2.9% Food security 0.0% 2.5% *Significantly different between sectors 160 The World Bank Group Uganda A. General Issues Facing Uganda (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Uganda? (Choose no more than THREE) Information and Percentage of Respondents Communications (Responses Combined) Technology Sector All Others Job creation/employment* 38.5% 20.9% Education 35.9% 32.5% Energy 35.9% 34.7% Agricultural development* 30.8% 49.1% Food security* 30.8% 6.1% Anti-corruption 23.1% 18.1% Gender equity* 20.5% 1.1% Foreign direct investment 17.9% 8.7% Trade and exports 15.4% 20.6% Transport 12.8% 16.2% Information and communications technology 10.3% 5.1% Health 7.7% 9.0% Global/regional integration 7.7% 5.8% Public sector governance/reform 5.1% 10.1% Water and sanitation 2.6% 5.8% Environmental sustainability 2.6% 0.4% Equality of opportunity 0.0% 3.2% Social protection 0.0% 1.8% Climate change 0.0% 0.0% Disaster management 0.0% 0.0% Rural development* 0.0% 18.1% Urban development 0.0% 0.0% Regulatory framework 0.0% 8.7% Communicable/non-communicable diseases 0.0% 0.0% Domestic private sector development 0.0% 8.7% Sustainable and transparent development of the oil and gas 0.0% 5.8% sector Law and justice 0.0% 0.0% Crime and violence 0.0% 0.0% Financial markets 0.0% 7.2% *Significantly different between sectors 161 The World Bank Group Uganda B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Uganda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uganda? (Choose no more than THREE) Information and Percentage of Respondents Communications (Responses Combined) Technology Sector All Others Education* 62.5% 35.7% Poverty reduction* 52.5% 36.1% Rural development 25.0% 14.4% Health 25.0% 22.7% Gender equity* 20.0% 5.4% Energy 20.0% 26.7% Urban development* 20.0% 2.9% Trade and exports 15.0% 9.7% Transport 15.0% 19.1% Anti-corruption 10.0% 17.0% Job creation/employment 7.5% 14.1% Foreign direct investment 7.5% 4.7% Agricultural development 5.0% 30.0% Regulatory framework 2.5% 10.8% Information and communications technology 2.5% 1.8% Financial markets 2.5% 4.0% Global/regional integration 2.5% 2.5% Water and sanitation 2.5% 0.7% Climate change 2.5% 4.3% Social protection 0.0% 0.4% Public sector governance/reform* 0.0% 13.7% Crime and violence 0.0% 2.5% Domestic private sector development 0.0% 2.9% Environmental sustainability 0.0% 0.0% Equality of opportunity 0.0% 2.9% Food security 0.0% 1.4% Economic growth 0.0% 5.4% Law and justice 0.0% 0.4% Communicable/non-communicable diseases 0.0% 0.0% Sustainable and transparent development of the oil and gas 0.0% 5.4% sector Disaster management 0.0% 0.0% *Significantly different between sectors 162 The World Bank Group Uganda C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? (1-Not important at all, 10-Very important) Information and Communications Technology Sector All Others N Mean SD N Mean SD Anti-corruption* 32 7.53 2.62 255 8.45 1.92 Information and communications technology* 27 6.19 2.60 233 7.35 2.28 Transport* 29 7.66 2.11 245 8.53 1.48 Crime and violence 31 5.65 1.40 233 5.69 2.23 Law and justice* 32 6.09 1.79 257 7.54 2.12 Urban development* 29 6.76 2.34 243 7.93 1.92 Environmental sustainability 32 7.25 2.19 253 7.85 1.93 Regulatory framework 32 6.53 2.23 230 6.80 2.41 Communicable/non-communicable diseases* 28 6.21 2.23 221 7.44 2.35 Poverty reduction* 32 7.28 2.39 256 8.48 1.88 Gender equity 30 6.67 1.92 245 6.54 2.49 Domestic private sector development 32 6.81 2.01 230 6.81 2.38 Foreign direct investment 32 8.13 1.48 243 8.06 1.81 Water and sanitation* 32 7.19 1.67 249 7.91 1.88 Trade and exports 32 7.13 2.09 245 7.33 2.54 Economic growth 32 8.00 1.61 257 8.54 1.54 Energy 25 8.56 1.16 247 8.43 1.60 Disaster management 32 6.72 1.89 255 7.29 2.09 Public sector governance/reform* 32 7.09 1.79 247 8.24 1.84 Job creation/employment* 32 6.94 1.65 256 8.16 1.84 Financial markets 31 6.68 2.27 242 7.10 2.51 Equality of opportunity 28 6.21 1.29 238 6.57 2.50 Health 31 7.94 1.34 251 8.08 2.07 Rural development 32 7.81 1.67 256 7.98 1.71 Global/regional integration* 32 6.22 1.98 243 6.98 1.99 Food security 28 7.50 1.29 238 7.69 1.85 Education 32 7.94 1.56 250 8.36 1.87 Social protection 31 6.74 1.83 232 6.53 2.43 Climate change 32 6.44 1.50 245 7.09 2.28 Agricultural development* 32 7.84 1.71 253 8.52 1.83 Sustainable and transparent development of the oil and gas sector 32 7.53 1.37 247 8.23 2.00 *Significantly different between sectors 163 The World Bank Group Uganda C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank is in terms of the work it does in the following areas of development in Uganda? (1-Not effective at all, 10-Very effective) Information and Communications Technology Sector All Others N Mean SD N Mean SD Anti-corruption* 30 7.17 2.60 200 4.86 2.30 Information and communications technology* 28 6.50 1.67 194 5.58 2.24 Transport 30 8.00 1.46 213 7.44 1.74 Crime and violence 15 3.93 1.39 179 4.42 2.07 Law and justice 25 5.12 1.86 182 5.47 1.88 Urban development 30 5.93 2.35 202 6.55 2.00 Environmental sustainability 19 6.58 2.36 197 6.41 2.17 Regulatory framework 26 7.65 2.43 177 6.86 2.05 Communicable/non-communicable diseases 25 5.88 2.15 188 6.37 2.31 Poverty reduction 30 6.93 2.27 220 6.45 2.46 Gender equity 28 6.04 1.77 193 5.51 2.08 Domestic private sector development 23 4.87 1.29 200 5.61 1.92 Foreign direct investment 28 7.14 1.98 207 6.92 2.04 Water and sanitation 31 6.55 2.25 207 6.79 2.06 Trade and exports 29 6.41 2.15 191 6.35 1.86 Economic growth 27 7.37 2.40 204 7.78 1.65 Energy* 28 6.79 1.85 199 7.56 1.57 Disaster management 22 5.50 2.30 170 5.55 2.30 Public sector governance/reform 30 5.87 2.32 210 6.39 2.36 Job creation/employment 28 6.14 2.34 219 5.54 2.57 Financial markets 22 5.59 1.33 179 6.08 2.16 Equality of opportunity 25 5.40 1.76 176 5.24 1.96 Health 30 6.70 1.69 235 6.96 2.02 Rural development 30 6.23 2.39 203 5.94 1.93 Global/regional integration 25 6.08 1.94 167 6.23 1.51 Food security 29 5.90 2.18 208 6.15 2.21 Education 30 7.13 1.48 231 7.34 1.74 Social protection 24 5.33 1.81 188 5.76 2.27 Climate change* 25 4.60 1.47 201 5.90 2.20 Agricultural development 30 6.27 1.96 224 6.29 2.06 Sustainable and transparent development of the oil and gas sector 26 5.85 1.38 194 5.42 2.26 *Significantly different between sectors 164 The World Bank Group Uganda Country Opinion Survey 2014 Appendix G: Indicator Questions as a Function of Exposure to the WBG H3. Currently, do you professionally collaborate/ H5. Which of the following describes most of your exposure to the World Bank in Uganda? (Choose no more than TWO) work with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Indicator Question No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 6.02 6.42 6.40 5.85 6.17 6.08 6.12 6.29 6.16 6.10 6.05 6.41 Bank Group's effectiveness in Uganda. To what extent do you believe the World Bank Group's staff is well prepared to help Uganda solve 6.52 7.11 6.84 6.71 6.79 6.74 6.72 7.19 6.91 6.41 6.78 6.75 its most complicated development challenges? Overall the World Bank Group currently plays a 6.11 6.07 6.21 6.06 6.28 5.79 6.10 6.45 6.04 6.41 6.12 6.21 relevant role in development in Uganda The World Bank Group’s work is aligned with what I 5.88 6.07 5.99 5.93 6.08 5.71 5.96 6.00 5.82 6.35 5.99 5.88 consider the development priorities for Uganda Responsiveness 5.80 5.42 5.36 5.83 5.71 5.29 5.65 5.04 5.56 5.61 5.60 5.49 Flexibility (in terms of the World Bank Group’s 5.43 5.11 5.00 5.46 5.30 5.00 5.24 5.00 5.30 4.99 5.18 5.30 products and services) Flexibility (in terms of changing country 5.54 4.30 4.39 5.52 5.20 4.34 4.96 4.78 5.12 4.39 4.90 5.06 circumstances) Being inclusive 5.92 5.96 5.86 5.90 5.71 6.25 5.93 5.48 6.10 5.24 5.76 6.28 Openness (sharing data and other information) 6.14 5.89 6.04 5.91 6.10 5.68 6.01 5.70 5.89 6.20 5.95 6.07 Staff accessibility 5.34 5.02 5.17 5.20 5.38 4.75 5.21 4.96 5.12 5.35 5.14 5.33 Straightforwardness and honesty 6.23 5.76 5.77 6.20 6.21 5.45 6.00 5.70 5.95 6.02 5.94 6.06 Collaboration with groups outside of the 5.62 5.72 5.54 5.75 5.75 5.41 5.62 5.83 5.48 6.13 5.72 5.36 Government Collaboration with the Government 7.65 8.37 8.25 7.55 7.85 8.10 7.87 8.38 7.97 7.79 7.78 8.40 Collaboration with other donors 7.35 8.01 7.85 7.31 7.40 8.00 7.49 8.48 7.79 7.07 7.46 8.04 The speed in which it gets things accomplished on 6.00 5.05 5.23 5.96 5.85 4.91 5.58 5.48 5.78 5.01 5.44 5.95 the ground To what extent does the World Bank Group's work 6.01 5.75 5.71 6.02 5.97 5.62 5.84 6.00 5.85 5.88 5.81 6.03 help to achieve development results in Uganda? The World Bank Group's financial instruments meet 5.68 6.50 6.37 5.57 5.75 6.51 5.90 6.63 6.08 5.69 5.86 6.36 the needs of Uganda The World Bank Group meets Uganda's needs for 5.91 5.69 5.96 5.81 6.16 5.25 5.82 6.40 5.90 5.82 5.81 6.10 knowledge services Are adaptable to Uganda’s specific development 5.24 5.23 5.09 5.43 5.42 4.89 5.14 6.19 5.29 5.15 5.33 5.02 challenges and country circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and activities 6.15 6.11 6.03 6.21 6.37 5.57 6.01 6.93 6.04 6.34 6.14 6.05 make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.50 7.93 7.98 7.49 7.80 7.64 7.70 8.10 7.74 7.77 7.69 7.92 activities? Where country systems are adequate, the World 6.81 7.49 7.21 7.01 7.06 7.28 7.04 7.83 7.33 6.55 6.93 7.72 Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 165 The World Bank Group Uganda Country Opinion Survey 2014 Appendix H: Indicator Questions as a Function of Stakeholder Group Private Sector/ Employee of a Financial Sector/ Ministry Private Bank Private Foundation NGO CBO Media Faith-Based Group Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 69 6.09 2.21 19 6.11 1.20 16 6.75 2.18 66 5.83 1.86 12 6.67 2.46 39 7.51 2.54 21 4.52 2.46 19 3.16 1.57 17 6.76 1.52 World Bank Group's effectiveness in Uganda.* To what extent do you believe the WBG's staff is well prepared to help Uganda solve its most 69 6.38 2.01 24 6.33 1.58 13 7.00 1.63 62 6.23 2.17 12 7.00 1.81 47 8.49 2.00 21 5.38 1.56 20 6.60 1.85 18 6.78 1.70 complicated development challenges?* Overall the World Bank Group currently plays 70 6.01 2.39 15 7.33 2.26 16 5.81 2.66 70 6.07 2.22 12 4.92 3.26 46 5.30 3.97 21 6.67 1.74 19 5.32 2.98 18 7.22 2.32 a relevant role in development in Uganda The WBG’s work is aligned with what I consider the development priorities for 67 6.48 1.59 11 6.00 2.05 11 5.64 2.06 65 5.97 2.11 12 4.33 2.06 43 5.28 2.96 21 6.43 1.81 19 3.84 3.02 18 6.61 2.45 Uganda* Responsiveness* 56 5.77 1.64 8 6.63 1.19 13 6.23 3.03 67 5.78 2.02 7 3.29 2.14 38 4.61 3.05 12 6.58 1.88 6 4.17 2.48 12 6.92 2.15 Flexibility (in terms of the World Bank Group’s 68 4.94 1.49 10 5.50 1.72 16 5.69 2.65 66 5.76 1.86 7 5.00 3.74 39 4.54 2.60 21 5.43 1.96 9 4.11 1.97 18 5.72 1.53 products and services) Flexibility (in terms of changing country 60 4.17 2.57 13 6.23 3.17 10 6.90 2.85 65 5.55 2.42 3 1.00 0.00 41 4.51 3.07 20 5.40 2.19 18 3.50 1.43 15 6.13 1.73 circumstances)* Being inclusive* 66 5.23 1.86 10 6.10 1.91 13 6.54 1.94 66 6.24 2.07 7 4.86 4.81 41 6.80 3.01 21 4.76 2.77 13 4.38 2.60 15 6.27 1.34 Openness (sharing data and other 68 6.53 2.37 11 7.64 2.34 16 5.44 2.78 71 6.03 2.17 7 3.29 2.14 41 5.41 3.28 17 3.82 2.33 15 3.80 3.17 17 8.35 1.46 information)* Staff accessibility* 66 6.35 1.76 11 5.82 1.54 14 3.71 3.05 68 4.81 1.86 7 1.00 0.00 41 5.22 2.93 20 4.60 2.98 16 1.44 0.81 18 6.28 2.54 Straightforwardness and honesty* 65 6.42 1.74 11 6.73 1.85 13 6.77 2.59 70 6.19 2.08 7 5.00 3.74 41 5.49 3.07 17 3.53 2.10 11 3.45 2.25 16 7.44 1.83 Collaboration with groups outside of the 53 6.11 1.48 11 5.36 1.91 11 6.18 3.22 67 5.39 2.51 7 5.00 3.74 37 5.11 2.74 21 6.57 1.86 10 4.20 2.53 16 6.25 1.48 Government Collaboration with the Government* 64 7.81 1.64 11 8.09 1.92 10 8.50 2.42 66 7.64 1.60 7 8.86 1.07 42 8.64 1.69 17 6.82 1.19 19 5.89 2.71 18 8.61 1.85 Collaboration with other donors* 61 6.64 1.78 11 7.55 2.46 13 7.23 2.39 68 7.81 1.41 7 10.00 0.00 34 8.85 1.73 21 7.10 1.41 10 6.90 3.35 16 7.75 2.18 The speed in which it gets things 67 4.70 2.55 14 6.86 2.35 16 4.50 2.13 68 6.72 1.67 7 5.00 3.74 41 5.29 3.28 21 5.57 2.14 13 3.38 2.53 17 5.76 1.64 accomplished on the ground* To what extent does the WBG's work help to 68 5.87 2.12 12 6.25 1.82 16 6.19 2.26 72 6.42 1.97 12 5.00 2.76 45 4.82 3.56 21 5.86 1.68 16 5.38 1.03 18 6.67 1.78 achieve development results in Uganda?* The World Bank Group's financial instruments 68 5.94 1.94 12 5.67 1.61 16 5.63 1.78 72 5.88 1.90 7 10.00 0.00 41 6.93 3.46 21 5.19 2.14 20 3.35 2.13 18 5.83 1.54 meet the needs of Uganda* The World Bank Group meets Uganda's needs 59 6.24 2.64 12 6.00 2.05 16 5.31 3.09 71 5.73 2.01 7 2.14 1.07 42 6.33 3.64 21 5.33 2.15 15 3.47 1.64 18 6.11 2.27 for knowledge services* Are adaptable to Uganda’s specific development challenges and country 66 5.14 1.80 11 4.82 2.23 13 4.92 1.61 71 5.07 2.38 7 5.00 3.74 41 5.78 3.66 21 4.57 2.11 15 5.53 2.45 18 5.72 2.14 circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and 66 6.24 2.01 12 6.25 1.29 13 6.46 2.26 71 6.11 2.01 12 5.67 3.60 44 6.23 3.39 21 5.38 1.28 20 4.95 1.47 18 6.56 1.92 activities make to development results in your country? Overall, how would you rate the technical quality of the WBG's knowledge work and 66 8.26 1.37 17 7.59 1.91 13 8.31 1.97 69 6.83 1.61 12 6.25 2.26 43 8.95 1.66 21 5.71 1.90 14 7.36 2.56 18 8.44 1.15 activities?* Where country systems are adequate, the 68 6.85 1.94 13 6.92 1.80 13 6.77 2.05 67 6.40 2.10 7 8.14 3.19 39 8.92 1.71 11 6.91 2.21 5 5.80 0.45 7 6.43 1.51 WBG makes appropriate use of them* *Significantly different between stakeholder groups 166 The World Bank Group Uganda Country Opinion Survey 2014 Appendix I: Uganda FY 2014 Questionnaire World Bank Group Country Survey FY14 – Uganda The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Uganda or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Uganda, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Uganda. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING UGANDA A1. In general would you say that Uganda is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 167 The World Bank Group Uganda Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Uganda. Please identify which of the following you consider the most important development priorities in Uganda? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Food security 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases Sustainable and transparent development of the oil 13 Urban development 29 and gas sector (particularly related to management of revenues) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 168 The World Bank Group Uganda Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Uganda? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) Sustainable and transparent development of the oil 7 Rural development 22 and gas sector (particularly related to management of revenues) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 169 The World Bank Group Uganda Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Uganda? (Choose no more than THREE) 1 Energy 16 Communicable/non-communicable diseases 2 Gender equity 17 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 19 Domestic private sector development social assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Food security 8 Disaster management 23 Transport (e.g., roads, bridges, transportation) Sustainable and transparent development of the oil 9 Rural development 24 and gas sector (particularly related to management of revenues) 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health 12 Water and sanitation 27 Law and justice (e.g., judicial system) 13 Education 28 Crime and violence 14 Information and communications technology 29 Financial markets 15 Regulatory framework A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Uganda? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Greater access to social services for citizens across Uganda 7 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 8 A growing middle class 9 Better opportunity for the poor who live in rural areas 10 Better opportunity for the poor who live in urban areas 11 Consistent economic growth 12 More reliable social safety net 13 Greater equity of fiscal policy 14 Education and training that better ensure job opportunity 15 Better quality public services 16 Other (please specify):_____________________________________ 170 The World Bank Group Uganda Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Uganda? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Uganda. 1 2 3 4 5 6 7 8 9 10  Very Not effective at all Don't know effective B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Uganda solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Uganda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Uganda? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 19 Education 4 Poverty reduction 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Agricultural development 7 Crime and violence 23 Trade and exports 8 Domestic private sector development 24 Economic growth 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Water and sanitation 27 Communicable/non-communicable diseases Sustainable and transparent development of the oil 12 Energy 28 and gas sector (particularly related to management of revenues) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 171 The World Bank Group Uganda Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Uganda? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   Capacity development (e.g., institutional development, 5   training for staff at state institutions, scholarships, etc.) 6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How effectively do the World Bank Group’s activities below support Uganda’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10  B7 Data 1 2 3 4 5 6 7 8 9 10  B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10  B9 Financial resources 1 2 3 4 5 6 7 8 9 10  B10 Technical assistance 1 2 3 4 5 6 7 8 9 10  B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10  B12 Donor coordination 1 2 3 4 5 6 7 8 9 10  Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10  knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Uganda. To which degree would Uganda benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10  participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10  specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10  (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10  policy change 172 The World Bank Group Uganda Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Uganda? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B18 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B19 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B20 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in Uganda to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B21 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B22 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B23 1 2 3 4 5 6 7 8 9 10  achieve development goals) B24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Uganda? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Uganda 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 173 The World Bank Group Uganda Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Uganda? (Choose no more than TWO) 1 Capacity development (e.g., institutional development, training for staff at state institutions, scholarships, etc.) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Other (please specify): __________________________ 13 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Uganda? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B27 1 2 3 4 5 6 7 8 9 10  relevant role in development in Uganda The World Bank Group’s work is aligned with what I B28 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Uganda The World Bank Group supports programs and B29 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for Uganda The World Bank Group treats clients and B30 1 2 3 4 5 6 7 8 9 10  stakeholders in Uganda with respect 174 The World Bank Group Uganda Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Uganda in terms of each of the following? To no To a very Don't degree at significant know all degree B31 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank Group’s B32 1 2 3 4 5 6 7 8 9 10  products and services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10  circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10  B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B36 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B38 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work Collaboration with groups outside of the B39 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B40 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B41 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B42 1 2 3 4 5 6 7 8 9 10  the ground B43 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B44. To be a more effective development partner in Uganda, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B45. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 High levels of corruption in the country 6 Poor donor coordination 7 The World Bank Group works too slowly 8 The Government works inefficiently 9 Political pressures and obstacles 10 Reforms are not well thought out in light of country challenges 11 Other (please specify): ________________________________________ 175 The World Bank Group Uganda Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Uganda? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  Sustainable and transparent development of the oil 31 and gas sector (particularly related to management 1 2 3 4 5 6 7 8 9 10  of revenues) 176 The World Bank Group Uganda Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Uganda? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  Sustainable and transparent development of the oil 31 and gas sector (particularly related to management 1 2 3 4 5 6 7 8 9 10  of revenues) 177 The World Bank Group Uganda Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Uganda? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Uganda? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Uganda? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Uganda The World Bank Group meets Uganda’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group’s internal evaluation mechanisms hold the institution accountable for achieving results in Uganda? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 178 The World Bank Group Uganda Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Uganda, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Uganda’s development D4 1 2 3 4 5 6 7 8 9 10  priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10  good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Uganda’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 179 The World Bank Group Uganda Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Uganda’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and E1 1 2 3 4 5 6 7 8 9 10  framing the problem) Design (appraising and planning the E2 1 2 3 4 5 6 7 8 9 10  solutions) Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10  adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10  To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10  in Uganda Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10  increases Uganda’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10  and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E15. Which of the following best describes the way the World Bank Group operates in Uganda? (Select only one response) 1 The World Bank Group takes too much risk in Uganda 2 The World Bank Group does not take enough risk in Uganda 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 180 The World Bank Group Uganda Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN UGANDA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Uganda? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Uganda’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Uganda’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Uganda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Uganda? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Uganda 6 Don’t know F3. Please identify two areas related to sustainable development of the oil and gas sector in Uganda, where greater support from the World Bank Group would be most valuable. (Choose no more than TWO) 1 Support in mitigation of macro-economic risks 2 Support efforts to ensure participation of civil society and citizens 3 Technical aspects related to the sector 4 Support in monitoring of operations 5 Advisory role in contract negotiations 6 Support in management of foreign exchange and revenues Support in governance, anti-corruption, access to information and transparency related to overall management 7 of oil and gas resources 8 Support in improving quality of public expenditures 9 Other (please specify): ______________________________________________ 10 Don’t know F4. Would you like to see more, less, or just about the same level of the World Bank Group involvement in the sustainable development of the oil and gas sector in Uganda? (Select only ONE response) More  Just about the same Less None at all Don't know 181 The World Bank Group Uganda Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Uganda? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 182 The World Bank Group Uganda Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/uganda) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10  I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10  of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 183 The World Bank Group Uganda Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported Project/Program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Cultural Leader (e.g., traditional leader, hereditary leader) 22 Political Party 23 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 184 The World Bank Group Uganda Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you work with in Uganda? (Select all that apply) 1 The World Bank (IBRD/IDA)  2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 None H5. Which of the following describes most of your exposure to the World Bank Group in Uganda? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H6. Which best represents your geographic location? 1 Kampala City 2 Central Uganda 3 Eastern Uganda 4 Northern Uganda 5 Western Uganda Thank you for completing the survey! 185