World Bank Group Country Opinion Survey 2017: Myanmar FY 2017 Myanmar Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2017 World Bank Group Country Opinion Survey 2017: Myanmar Acknowledgements The Myanmar Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods and Dania Mendoza provided data support. PORG acknowledges the significant contribution from the Myanmar country team and the local fielding agency Enlightened Myanmar Research Foundation (EMReF). In particular, PORG is grateful for the support from Kyaw Soe Lynn (Communications Officer) and Ye Thu Aung (Country Officer), who coordinated the survey related activities from Yangon, Myanmar. 1 World Bank Group Country Opinion Survey 2017: Myanmar Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Myanmar ..................................................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................23 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Myanmar ............36 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................46 2 World Bank Group Country Opinion Survey 2017: Myanmar I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Myanmar perceive the WBG. The survey explored:  General Issues Facing Myanmar  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Myanmar  Communication and Information Sharing  Background Information II. Methodology From February to April 2017, 300 stakeholders of the WBG in Myanmar were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 117 stakeholders participated in the survey (39% response rate). Respondents received and returned the questionnaires via courier. Respondents were asked about: general issues facing Myanmar; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Myanmar; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 26%, N=173). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 93). 3 World Bank Group Country Opinion Survey 2017: Myanmar III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from PMUs were combined with consultants working on WBG projects and employees of ministries, respondents from the financial sector/private banks were combined with those from private sector organizations; NGOs/community based organizations were renamed as in the “CSO” category; and the small number of respondents from local governments, bilateral/multilateral agencies, and other organizations were included in the “Other” category. There were no respondents from private foundations, independent government institutions, trade unions, faith-based groups, youth groups or the judiciary branch. Percentage of Respondents (N=105) NGO/Community Based Organization 18% Employee of a Ministry, Ministerial Department or 13% Implementation Agency Media 12% Office of Parliamentarian 11% Office of Minister 10% Academia/Research Institute/Think Tank 9% Private Sector Organization 7% Bilateral/Multilateral Agency 6% PMU/Consultant/Contractor working on World Bank 5% Group supported project Local Government Office or Staff 5% Financial Sector/Private Bank 3% Office of the President 1% Other 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2017: Myanmar III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=108) Other 19% Transport and ICT 13% Education 12% Macroeconomics and fiscal management 8% Generalist (specialized in multiple sectors) 7% Public-private partnerships 6% Finance and markets 5% Urban, rural, and social development 5% Agriculture 5% Water 4% Environment and natural resources 4% Gender 3% Social protection and labor 2% Health, nutrition, and population 2% Energy and extractives 2% Trade and competitiveness 2% Fragility, conflict and violence 1% Governance 1% Jobs 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2017: Myanmar III. Demographics of the Sample (continued) Geographic Locations  Geographic location comparisons can be found in Appendix C (page 84). Percentage of Respondents (N=110) Other, 24% Yangon, 47% Nay Pyi Taw, 29% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group The Multilateral Percentage of Respondents (N=72) Investment Guarantee Agency Other, 11% (MIGA), 1% The International Finance Corporation The World Bank (IFC), 31% (IDA), 57% "Which of the following agencies of the World Bank Group do you primarily engage with in Myanmar?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2017: Myanmar III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey indicated significantly higher levels of familiarity with the WBG compared to respondents from the FY’14 Country Survey (weighted mean in FY’17 = 5.4; weighted mean in FY’14 = 4.8)1.  Stakeholders: Respondents from the office of President/Minister had significantly higher levels of familiarity with the WBG than other stakeholder groups.  Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in Myanmar, but not significantly correlated with the extent to which the WBG plays a relevant role in development in Myanmar, and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.2 Office of President/Minister 7.5 Private Sector/Financial Sector/Private Bank 6.2 Academia/Research Institute/Think Tank 5.3 Employee of a Ministry/PMU/Consultant on a 5.3 WBG-supported Project Media 5.3 Other 5.1 CSO 5.1 Office of Parliamentarian 3.5 "How familiar are you with the work of the World Bank Group in Myanmar?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 93) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Myanmar IV. General Issues Facing Myanmar Headed in the Right Direction2  Year comparison: This year’s respondents and the respondents in the FY’14 Country Survey had statistically similar views about the direction in which Myanmar is headed. Percentage of Respondents (FY 2017 N=101; FY 2014 N=139) 70% The right direction 73% 4% The wrong direction 6% 26% FY 2017 Not sure 21% FY 2014 "In general, would you say that Myanmar is headed in ... ?" (Respondents chose from a list.) 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Myanmar IV. General Issues Facing Myanmar (continued) Development Priority  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Myanmar were “education” (68%), “poverty reduction” (41%), “rural development” (31%), and “public sector governance/reform” (28%). Percentage of Respondents (N=112) Education 42% National reconciliation 38% Public sector governance/reform 33% Agriculture and rural development 25% Security/stabilization/reconstruction 24% Economic growth 24% Private sector development 20% Poverty reduction 14% Anti corruption 11% Job creation/employment 10% Judiciary reform 9% Transport 8% Health 6% Information and communications technology 5% Energy 4% Natural resource management 4% Gender equity 4% Social protection 3% Financial markets 3% Local governance and institutions 2% "Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 9 World Bank Group Country Opinion Survey 2017: Myanmar IV. General Issues Facing Myanmar (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Myanmar were “rural development” (46%), “job creation/employment” (44%), “education” (31%), and “economic growth” (27%). Percentage of Respondents (N=115) Job creation/employment 56% Agriculture and rural development 51% Economic growth 47% Education 18% Public sector governance/reform 18% Health 13% National reconciliation 11% Food security 10% Private sector development 9% Anti corruption 9% Natural resource management 8% Security/stabilization/reconstruction 7% Transport 7% Energy 6% Equality of opportunity 4% Local governance and institutions 4% Financial markets 4% Trade and exports 3% Judiciary reform 3% Disaster risk management 3% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 10 World Bank Group Country Opinion Survey 2017: Myanmar IV. General Issues Facing Myanmar (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=108) Better business environment 48% Education and training that better ensure job 26% opportunity Better opportunity for the poor who live in rural areas 25% Consistent economic growth 22% Better entrepreneurial opportunities 15% Greater access to health and nutrition for citizens 14% Greater access to micro-finance for the poor 11% A growing middle class 8% Better employment opportunities for young people 8% Greater voice and participation for citizens to help 6% ensure greater accountability Better quality public services 6% Better opportunity for the poor who live in urban 5% areas More reliable social safety net 3% Other 1% Better employment opportunities for women 1% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2017: Myanmar IV. General Issues Facing Myanmar (continued) Gap between the Rich and the Poor Percentage of Respondents (N=117) A small problem, 13% A very big problem, 48% A moderately big problem, 39% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Myanmar?" (Respondents chose from a list.) Global Climate Change Percentage of Respondents (N=116) Not a problem, 1% Not too serious problem, 8% A very serious problem, 27% A somewhat serious problem, 65% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 12 World Bank Group Country Opinion Survey 2017: Myanmar IV. General Issues Facing Myanmar (continued) Early Childhood Development Percentage of Respondents (N=116) A slightly important development priority, 3% A moderately important development priority, 16% A very important development priority, 81% "In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Myanmar?" (Respondents chose from a list.) 13 World Bank Group Country Opinion Survey 2017: Myanmar V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts Percentage of Respondents (N=108) Ongoing conflict and instability 35% Poor coordination within the Government 32% Political pressures and obstacles 29% There is not an adequate level of citizen/civil 29% society participation Lack of/inadequate levels of capacity in 23% Government The World Bank Group is not sensitive enough to 22% political/social realities on the ground The Government works inefficiently 18% Inadequate funding 17% Reforms are not well thought out in light of 14% country challenges The World Bank Group works too slowly 13% Other 10% The World Bank Group does not do adequate 8% follow through/follow-up Poor coordination within the World Bank Group 5% Poor donor coordination 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2017: Myanmar V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.4 FY 2017 All Respondents 6.1 FY 2014 "Overall, please rate your impression of the World Bank Group's effectiveness in Myanmar." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.0 FY 2017 All respondents 6.2 FY 2014 "To what extent does the World Bank Group’s work help to achieve development results in Myanmar?" (1-"To no degree at all", 10-"To a very significant degree") 3 Means presented in the charts on this page were calculated based on weighted data from FY’17 and FY’14. 15 World Bank Group Country Opinion Survey 2017: Myanmar V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 Mean Rating 1 2 3 4 5 6 7 8 9 10 6.1 FY 2017 All Respondents 5.9 FY 2014 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Myanmar solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=15) Don't know, 13% The way the two institutions work together needs improvement, 13% The two institutions work well together, 73% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Myanmar?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Myanmar V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents across the stakeholder groups had statistically similar overall ratings for the twenty-eight indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 63).  Collaboration: Respondents who do and do not collaborate with the WBG also had statistically similar overall ratings for the twenty-eight indicator questions (mean = 6.2 and 5.9 respectively). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.2 Office of President/Minister 7.2 Employee of a Ministry/PMU/Consultant on a 6.6 WBG-supported Project Office of Parliamentarian 6.4 Other 6.1 Private Sector/Financial Sector/Private Bank 6.0 Media 5.9 Academia/Research Institute/Think Tank 5.8 CSO 5.4 Mean Ratings for all Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 17 World Bank Group Country Opinion Survey 2017: Myanmar V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group’s greatest value to Myanmar was its “financial resources” (56%), “technical assistance” (42%), and “policy advice, studies, analyses” (40%). Percentage of Respondents (N=98) Policy advice, studies, analyses 26% 23% 49% Financial resources 32% 15% 47% Capacity development related to World Bank 16% 13% 29% Group supported projects Implementation support 7% 13% 20% Strategy formulation (e.g., PRSP assistance) 8% 11% 19% Bringing together different groups of 2% 6% 8% stakeholders Data and statistics 2% 6% 8% Stand-alone technical assistance (system 4% 5% oriented) Promoting knowledge sharing 3% 5% Donor coordination 5% Mobilizing third party financial resources 4% Greatest value Second greatest value Other 1% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar?" (Respondents chose from a list.) 18 World Bank Group Country Opinion Survey 2017: Myanmar V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group’s greatest weaknesses in its work in Myanmar were “not enough public disclosure of its work” (37%) and “not adequately sensitive to political/social realities in Myanmar” (28%). Percentage of Respondents (N=113) Not enough public disclosure of its work 26% Don’t know 21% Worl d Bank Group’s processes too slow 17% Not providing enough support to civil society organizations in helping achieve development results in Myanmar 17% Not adequately sensitive to political/social realities in Myanmar 13% Worl d Bank Group’s processes too complex 12% Not willing to honestly criticize policies and reform efforts in the country 12% Inadequate number of World Bank Group staff members located in the country 9% Other 7% Too influenced by developed countries 7% Its advice and strategies do not lend themselves to practical problem solving 6% Staff too inaccessible 5% Arrogant in its approach 5% Not focused enough on issues that are unique to post-conflict countries 4% Not collaborating enough with stakeholders outside the Government 4% Not exploring alternative policy options 3% Not aligned with country priorities 3% The credibility of its knowledge/data 1% Not a l igned with other donors’ work 1% Not client focused 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2017: Myanmar VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport 6.4 Agriculture and rural development 6.3 Education 6.2 Poverty reduction 6.1 Economic growth 6.1 Energy 6.1 Public sector governance/reform 6.0 Financial markets 6.0 Health 5.9 Private sector development 5.9 Information and communications technology 5.8 Disaster risk management 5.8 Urban development 5.8 Job creation/employment 5.7 Food security 5.6 Global/regional integration 5.6 Climate change 5.5 Water and sanitation 5.5 Natural resource management 5.5 Trade and exports 5.4 Pollution 5.4 Gender equity 5.2 Local governance and institutions 5.2 Equality of opportunity 5.2 Social cohesion 5.1 Social protection 5.1 National reconciliation 5.0 Anti corruption 5.0 Security/stabilization/reconstruction 4.9 Judiciary reform 4.9 Crime and violence 4.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar?" (1-"Not effective at all", 10-"Very effective") 20 World Bank Group Country Opinion Survey 2017: Myanmar VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport 6.6 6.6 Public sector governance/reform 5.7 6.6 Private sector development* 5.4 6.5 Education 6.4 6.0 Economic growth 6.4 6.0 Agriculture and rural development 6.4 6.5 Poverty reduction 5.96.4 Financial markets 6.3 6.1 Energy 5.7 6.3 Health 6.1 5.9 Job creation/employment 5.4 6.1 Disaster risk management 5.4 6.0 Climate change 5.0 5.9 Information and communications technology 5.9 5.9 Urban development 5.9 5.6 Global/regional integration 5.55.9 Gender equity* 4.6 5.8 Trade and exports 5.3 5.8 Natural resource management 5.0 5.8 Pollution 4.8 5.8 Water and sanitation 5.2 5.8 Food security 5.7 5.8 Social protection 4.7 5.6 Local governance and institutions 4.8 5.5 Equality of opportunity 4.8 5.5 Social cohesion 4.7 5.5 Anti corruption 4.6 5.4 Collaborating Judiciary reform 4.5 5.3 with the WBG Security/stabilization/reconstruction 4.6 5.2 Not collaborating National reconciliation 4.5 5.2 with the WBG Crime and violence 4.7 4.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar?" (1-"Not effective at all", 10-"Very effective") 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 47) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2017: Myanmar VI. Sectoral Effectiveness (continued) Helping the Poorest Percentage of Respondents (N=117) To a fully sufficient degree, 3% Don't know, 9% To a very insufficient degree, 7% To a somewhat sufficient degree, 41% To a somewhat insufficient degree, 41% “To what extent do you believe that the World Bank Group's work and support help the poorest in Myanmar?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 22 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates The World Bank Group’s Work in Myanmar: Year Comparison6 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.1 relevant role in development in Myanmar¹ 7.4 The World Bank Group’s work is aligned with 6.8 FY 2017 what I consider the development priorities for Myanmar¹ 6.9 FY 2014 "To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Myanmar: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.9 relevant role in development in Myanmar¹ 7.2 The World Bank Group’s work is aligned with 6.8 what I consider the development priorities for Myanmar¹ 6.6 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 6 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems are adequate, the World 5.2 Bank Group makes appropriate use of them¹ The World Bank Group’s “Safeguard Policy” 5.2 requirements are reasonable The World Bank Group provides effective implementation support (i.e., supervision of 5.1 projects) The World Bank Group disburses funds promptly 5.0 The World Bank Group’s conditions on its 5.0 lending are reasonable Working with the World Bank Group increases 4.9 Myanmar’s institutional capacity The World Bank Group takes decisions quickly in 4.9 Myanmar¹ The World Bank Group effectively monitors and 4.8 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 4.7 are done in a timely fashion "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 24 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems are adequate, the World 5.2 Bank Group makes appropriate use of them¹ 5.4 The World Bank Group’s “Safeguard Policy” 5.1 requirements are reasonable 5.2 The World Bank Group provides effective 5.1 implementation support 5.1 The World Bank Group’s conditions on its lending are 5.0 reasonable 4.9 Working with the World Bank Group increases 4.8 Myanmar’s institutional capacity 5.0 4.8 The World Bank Group disburses funds promptly 5.5 The World Bank Group effectively monitors and 4.7 evaluates the projects and programs it supports 4.8 The World Bank Group takes decisions quickly in 4.6 Myanmar¹ 5.5 The World Bank Group’s approvals and reviews are 4.6 done in a timely fashion 5.3 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 25 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison7 Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 7.1 7.5 Being a long-term partner¹ 7.0 7.1 Straightforwardness and honesty¹ 6.8 6.4 Treating clients and stakeholders in Myanmar with 6.7 respect¹ 6.8 Collaboration with the UN¹ 6.6 Collaboration with other donors and development 6.5 partners¹ 6.9 Openness (sharing data and other information)¹ 6.3 6.2 Helping to bring discipline/effective supervision to 6.0 implementation of investment projects¹ Staff accessibility¹ 6.0 5.8 Collaboration with the private sector¹ 5.8 5.9 Responsiveness to needs*¹ 5.6 6.2 Collaboration with civil society¹ 5.5 5.6 Flexibility (in terms of changing country 5.5 circumstances)*¹ 6.2 The speed in which it gets things accomplished on the 5.5 ground¹ 5.5 FY 2017 Being inclusive*¹ 5.5 6.5 FY 2014 Flexibility (in terms of the institution’s products and 4.9 services)*¹ 5.8 "To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2017 and FY 2014) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.3 6.8 Collaboration with the Government¹ 7.2 6.8 Straightforwardness and honesty*¹ 7.1 6.1 Treating clients and stakeholders in Myanmar with 6.9 respect¹ 6.1 Collaboration with the UN*¹ 6.9 5.9 Collaboration with other donors and development 6.8 partners¹ 5.9 Openness (sharing data and other information)*¹ 6.6 5.6 Staff accessibility*¹ 6.5 5.1 Helping to bring discipline/effective supervision to 6.5 implementation of investment projects*¹ 5.3 Collaboration with the private sector*¹ 6.2 4.9 Responsiveness to needs*¹ 6.1 5.0 Collaboration with civil society*¹ 5.9 5.0 The speed in which it gets things accomplished on the 5.9 ground*¹ 4.9 Being inclusive¹ 5.8 4.9 Flexibility (in terms of changing country 5.7 circumstances)¹ 5.2 Flexibility (in terms of the institution’s products and 5.2 services)¹ 4.6 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Myanmar?" (1-"To no degree at all", 10-"To a very significant degree") Private Sector Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Myanmar?" (1 - "To no degree at all", 10 - "To a very significant degree") Staffing in Myanmar Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 5.8 "To what extent do you believe the World Bank Group is adequately staffed in Myanmar?" (1-"to no degree at all", 10-"To a very significant degree") 28 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) Effectiveness of WBG Instruments in Reducing Poverty Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Development Policy Financing (DPF) 5.9 Trust funds and grants 5.9 IFC Advisory Services 5.8 IFC Investment Services 5.7 Investment Project Financing (IPF) 5.6 Program-for-Results Financing (PforR) 5.4 Guarantees 5.2 "How effective do you believe the following WBG's instruments are in supporting the Myanmar government's efforts to reduce poverty?" (1 - "Not effective at all", 10 - "Very effective") 29 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG Percentage of Respondents (N=112) More effective collaboration, 17% Don't know, 48% The same level of effective collaboration, 29% Less effective collaboration, 6% “In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?” (Respondents chose from a list.) 30 World Bank Group Country Opinion Survey 2017: Myanmar VII. How the World Bank Group Operates (continued) Building/Strengthening Existing Country Systems Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 “To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Myanmar?" (1 - "To no degree at all", 10 - "To a very significant degree") 31 World Bank Group Country Opinion Survey 2017: Myanmar VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities8  Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities on a regular basis compared to respondents in the previous FY’14 Country Survey. Percentage of Respondents (FY 2017 N=99; FY 2014 N=134) 8% Weekly 20% Monthly 15% 43% A few times a year 18% 21% Rarely 49% 7% FY 2017 Never 18% FY 2014 "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 8 Percentages in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Myanmar VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Myanmar’ Knowledge Needs9 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.5 FY 2017 All Respondents 6.4 FY 2014 "The World Bank Group meets Myanmar's needs for knowledge services (e.g., research, analysis, data, technical assistance)." (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.3 FY 2017 All Respondents 6.3 FY 2014 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 6.9 FY 2017 All Respondents 7.0 FY 2014 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 9 Means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Myanmar VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities10 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.1 good practices* 6.4 Are accessible (well written and easy to 6.6 understand) 6.4 6.4 Are relevant to country challenges 6.4 Lead to practical solutions 6.6 Are adaptable to Myanmar’s specific 6.3 development challenges and country 6.2 circumstances¹ Include appropriate level of stakeholder 6.2 involvement during preparation 6.3 6.2 Are timely 6.0 5.8 Are translated enough into local language* 5.1 FY 2017 5.7 Are adequately disseminated FY 2014 5.6 "In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: ... " (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2017 and FY 2014) ¹Indicator Question 10 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2017: Myanmar VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Myanmar’s Needs for Financial Instruments11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.5 All Respondents FY 2017 6.5 FY 2014 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Myanmar." (1-"Strongly disagree", 10-"Strongly agree") 11 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2017: Myanmar IX. The Future Role of the World Bank Group in Myanmar Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should “collaborate more effectively with Government clients” (49%), “provide more adequate data/knowledge/statistics/figures on Myanmar’s economy” (32%), and “increase the level of capacity development in the country” (32%) to make itself of greater value in Myanmar. Percentage of Respondents (N=109) Collaborate more effectively with Government clients 44% Increase the level of capacity development in the country 30% Provi de more adequate data/knowledge/statistics/figures on Mya nmar’s economy 28% Reduce the complexity of obtaining World Bank Group financing 22% Help to bring discipline/effective supervision to implementation of investment projects 13% Reach out more to groups outside of Government 12% Offer more innovative financial products 10% Work faster 9% Offer more innovative knowledge services 8% Improve the quality of i ts experts as related to Mya nmar’s s pecific challenges 6% Increase the level of World Bank Group s taffing in Mya nma r’s office 3% Other 3% Ensure greater selectivity in its work 3% Increase availability of Reimbursable Advisory Services (RAS) 2% Improve the competitiveness of its financing compared to markets 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 36 World Bank Group Country Opinion Survey 2017: Myanmar IX. The Future Role of the WBG in Myanmar (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should work more with “local government” (42%), “academia/think tanks/research institutes” (29%), and “community based organizations” (25%) to ensure better development results in Myanmar. Percentage of Respondents (N=115) Local government 45% Academia/think tanks/research institutes 27% Private sector 27% NGOs/Community Based Organizations 23% Regional organizations 17% Beneficiaries 17% Parliament 12% Youth/university groups 10% Media 7% UN and regional peace keeping forces 3% Don’t know 3% Donor community 2% UN agencies 2% Foundations 1% Emerging donors 1% Other 1% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 37 World Bank Group Country Opinion Survey 2017: Myanmar IX. The Future Role of the WBG in Myanmar (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the World Bank Group should focus its resources on “education” (34%), “rural development” (32%), “public sector governance/reform” (28%), “poverty reduction” (27%), and “transport” (24%). Percentage of Respondents (N=117) Education 33% Economic growth 30% Public sector governance/reform 27% Agriculture and rural development 26% Job creation/employment 25% Energy 19% Poverty reduction 19% Transport 15% Health 15% Private sector development 13% Security/stabilization/reconstruction 9% Disaster risk management 9% National reconciliation 9% Financial markets 9% Natural resource management 7% Information and communications technology 7% Anti corruption 5% Food security 3% Trade and exports 3% Water and sanitation 3% “When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the WBG should focus most of its resources in Myanmar? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 38 World Bank Group Country Opinion Survey 2017: Myanmar IX. The Future Role of the WBG in Myanmar (continued) Future Combination of the WBG Services12  Year comparison: This year’s respondents were significantly more likely to indicate that the WBG should offer more financial services and that the WBG’s current combination of services for Myanmar is appropriate, compared to the respondents in the FY’14 Country Survey. Percentage of Respondents (FY 2017 N=99; FY 2014 N=132) 43% Financial services 36% 8% Knowledge products 11% 2% Convening services 15% FY 2017 3% None of the above FY 2014 2% 43% The combination is appropriate for Myanmar 29% Don't know 7% "When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar?" (Respondents chose from a list) 12 Percentages in the chart were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2017: Myanmar IX. The Future Role of the WBG in Myanmar (continued) World Bank Group playing a leading role among international partners Percentage of Respondents (N=98; N=90) Public financial management 80% 13% Capacity of state institutions 49% 17% Improving livelihoods 36% 29% Access to basic services 35% 31% Social safety nets 24% 27% Jobs 23% 30% Stimulating dialogue to promote peace and stability 10% 40% Social cohesion 9% 34% Security mechanisms 4% 6% Conflict resolution mechanisms 4% 22% Reducing violence 1% 8% Access to justice systems 1% 13% WBG playing a leading role Benefit more from other donors "Please answer the following questions: A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Myanmar? B. Which THREE areas below would benefit most from other donors in Myanmar?" (Respondents chose from a list. Responses combined.) 40 World Bank Group Country Opinion Survey 2017: Myanmar X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 63) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Myanmar from “local newspapers” (51%), “the Internet” (49%), “periodicals” (26%), and “social media” (22%). Percentage of Respondents (N=107) Internet 48% Social media (e.g., blogs, Facebook, Twitter, 46% YouTube, Flickr) Local newspapers 36% Local television 22% Periodicals 21% International newspapers 7% International television 7% Other 4% Local radio 3% International radio 3% "How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2017: Myanmar X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the World Bank Group through its “publications and other written materials” (42%), “World Bank seminars/workshops/conference” (42%), “direct contact” (37%), and the “WBG website” (32%). Percentage of Respondents (N=104) World Bank Group’s 37% seminars/workshops/conferences World Bank Group’s website 37% World Bank Group’s publications and other 36% written materials Direct contact with World Bank Group (i.e., 26% face to face meetings/discussions) Social media (e.g., blogs, Facebook, Twitter, 25% YouTube, Flickr) e-Newsletters 21% Mobile phones 11% Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2017: Myanmar X. Communication and Outreach (continued) Access to Information13  Year comparison: This year’s respondents were significantly less likely to be aware of the AI policies compared to respondents in the previous FY’14 Country Survey. Percentage of Respondents (FY 2017 N=79; FY 2014 N=140) 39% Yes 52% FY 2017 FY 2014 61% No 48% "Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not on a list of exceptions?" 13 Percentages presented in the chart were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2017: Myanmar X. Communication and Outreach (continued) Access to the Internet14  Year comparison: This year’s respondents were significantly less likely to have reliable access to the Internet compared to respondents in the previous FY’14 Country Survey. Percentage of Respondents (N=FY 2017 N=95; FY 2014 N=135) 79% Yes 93% FY 2017 21% No FY 2014 7% "Do you have reliable access to the Internet?" Percentage of Respondents (FY 2017 N=94) High speed/WiFi 94% Dial-up 6% "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 14 Percentages presented in the first chart were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2017: Myanmar X. Communication and Outreach (continued) The WBG Website Usage15  Year comparison: This year’s respondents were significantly more likely to use or have used the WBG website, compared to respondents in the previous FY’14 Country Survey. Percentage of Respondents (FY 2017 N=97; FY 2014 N=134) 74% Yes 46% 26% FY 2017 No 54% FY 2014 "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2017 N=104) Yes 45% No 55% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)?" 15 Percentages presented in the chart were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2017: Myanmar XI. Appendices A. Responses to All Questions across All Respondents...................... 47 B. Responses to All Questions by Stakeholder Groups ...................... 63 C. Responses to Indicator Questions by Geographic Location........... 84 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 86 E. Responses to Selected Questions by Year..................................... 93 F. Indicator Questions as a Function of Exposure to the WBG .......... 98 G. WBG Country Opinion Survey FY17 – Myanmar Questionnaire .. 99 Myanmar 46 World Bank Group Country Opinion Survey 2017: Myanmar Appendix A: Responses to All Questions across All Respondents (N=117) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), an d the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Myanmar Percentage of Respondents 1. In general would you say that Myanmar is headed in ... ? (N=111) The right direction 65.8% The wrong direction 3.6% Not sure 30.6% 47 World Bank Group Country Opinion Survey 2017: Myanmar A. General Issues Facing Myanmar (continued) 2. Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Myanmar? (Choose no more than THREE) (Responses Combined; N=112) Education 42.0% National reconciliation 38.4% Public sector governance/reform (i.e., government effectiveness, public financial 33.0% management, public expenditure, fiscal system reform) Agriculture and rural development 25.0% Security/stabilization/reconstruction 24.1% Economic growth 24.1% Private sector development 19.6% Poverty reduction 14.3% Anti corruption 10.7% Job creation/employment 9.8% Judiciary reform 8.9% Transport (e.g., roads, bridges, transportation) 8.0% Health (i.e., access to essential health care/services without undue financial 6.3% burden) Information and communications technology 5.4% Energy 3.6% Natural resource management 3.6% Gender equity 3.6% Social protection (e.g., pensions, targeted social assistance) 2.7% Financial markets 2.7% Local governance and institutions 1.8% Crime and violence 1.8% Food security 1.8% Trade and exports 0.9% Urban development 0.9% Climate change (e.g., mitigation, adaptation) 0.9% Equality of opportunity (i.e., social inclusion) 0.9% Global/regional integration 0.9% Social cohesion 0.9% Water and sanitation 0.0% Pollution 0.0% Disaster risk management 0.0% 48 World Bank Group Country Opinion Survey 2017: Myanmar A. General Issues Facing Myanmar (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=115) Job creation/employment 55.7% Agriculture and rural development 51.3% Economic growth 47.0% Education 18.3% Public sector governance/reform (i.e., government effectiveness, public financial 18.3% management, public expenditure, fiscal system reform) Health (i.e., access to essential health care/services without undue financial 13.0% burden) National reconciliation 11.3% Food security 9.6% Private sector development 8.7% Anti corruption 8.7% Natural resource management 7.8% Security/stabilization/reconstruction 7.0% Transport (e.g., roads, bridges, transportation) 7.0% Energy 6.1% Equality of opportunity (i.e., social inclusion) 4.3% Local governance and institutions 4.3% Financial markets 4.3% Trade and exports 2.6% Judiciary reform 2.6% Disaster risk management 2.6% Urban development 1.7% Water and sanitation 1.7% Information and communications technology 0.9% Climate change (e.g., mitigation, adaptation) 0.9% Social protection (e.g., pensions, targeted social assistance) 0.0% Crime and violence 0.0% Social cohesion 0.0% Pollution 0.0% Gender equity 0.0% Global/regional integration 0.0% 49 World Bank Group Country Opinion Survey 2017: Myanmar A. General Issues Facing Myanmar (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Myanmar? (Choose no more than TWO) (Responses Combined; N=108) Better business environment (i.e., government creating equal business 48.1% environment by reducing barriers and supporting SME) Education and training that better ensure job opportunity 25.9% Better opportunity for the poor who live in rural areas 25.0% Consistent economic growth 22.2% Better entrepreneurial opportunities (i.e., start small and medium sized 14.8% businesses) Greater access to health and nutrition for citizens 13.9% Greater access to micro-finance for the poor 11.1% A growing middle class 8.3% Better employment opportunities for young people 8.3% Greater voice and participation for citizens to help ensure greater accountability 6.5% Better quality public services 5.6% Better opportunity for the poor who live in urban areas 4.6% More reliable social safety net 2.8% Other 0.9% Better employment opportunities for women 0.9% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Myanmar? (Select only ONE response) (N=117) A very big problem 47.9% A moderately big problem 39.3% A small problem 12.8% Not a problem at all 0.0% Don’t know 0.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=116) A very serious problem 26.7% A somewhat serious problem 64.7% Not too serious problem 7.8% Not a problem 0.9% Don’t know 0.0% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Myanmar? (Select only ONE Percentage of Respondents response) (N=116) A very important development priority 81.0% A moderately important development priority 16.4% A slightly important development priority 2.6% Not an important development priority 0.0% Don’t know 0.0% 50 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Myanmar? 115 0 5.19 2.35 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 99 14 6.34 2.02 in Myanmar. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Myanmar solve its most complicated 93 21 5.98 1.88 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Myanmar? (Choose no more than THREE) (Responses Combined; N=117) Education 33.3% Economic growth 29.9% Public sector governance/reform (i.e., government effectiveness, public financial 27.4% management, public expenditure, fiscal system reform) Agriculture and rural development 26.5% Job creation/employment 24.8% Energy 18.8% Poverty reduction 18.8% Transport (e.g., roads, bridges, transportation) 15.4% Health (i.e., access to essential health care/services without undue financial 15.4% burden) Private sector development 12.8% Security/stabilization/reconstruction 9.4% Disaster risk management 8.5% National reconciliation 8.5% Financial markets 8.5% Natural resource management 6.8% Information and communications technology 6.8% Anti corruption 5.1% Food security 3.4% Trade and exports 2.6% Water and sanitation 2.6% Equality of opportunity (i.e., social inclusion) 2.6% Gender equity 1.7% Judiciary reform 1.7% Local governance and institutions 1.7% Social protection (e.g., pensions, targeted social assistance) 1.7% Pollution 0.9% Urban development 0.9% Social cohesion 0.9% Global/regional integration 0.0% Crime and violence 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 51 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=98) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Myanmar? Value Value Combined Policy advice, studies, analyses 25.5% 22.7% 48.2% Financial resources 31.6% 15.5% 47.1% Capacity development related to World Bank Group supported 16.3% 13.4% 29.7% projects Implementation support 7.1% 13.4% 20.5% Strategy formulation (e.g., PRSP assistance) 8.2% 11.3% 19.5% Bringing together different groups of stakeholders 2.0% 6.2% 8.2% Data and statistics 2.0% 6.2% 8.2% Stand-alone technical assistance (system oriented) 1.0% 4.1% 5.1% Promoting knowledge sharing 2.0% 3.1% 5.1% Donor coordination 2.0% 3.1% 5.1% Mobilizing third party financial resources 1.0% 3.1% 4.1% Other 1.0% 0.0% 1.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Myanmar? (Choose no more than TWO) (Responses Combined; N=113) Not enough public disclosure of its work 25.7% Don’t know 21.2% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 16.8% policies and procedures) Not providing enough support to civil society organizations in helping achieve 16.8% development results in Myanmar Not adequately sensitive to political/social realities in Myanmar 13.3% World Bank Group’s processes too complex 12.4% Not willing to honestly criticize policies and reform efforts in the country 11.5% Inadequate number of World Bank Group staff members located in the country 8.8% Other 7.1% Too influenced by developed countries 7.1% Its advice and strategies do not lend themselves to practical problem solving 6.2% Staff too inaccessible 5.3% Arrogant in its approach 5.3% Not focused enough on issues that are unique to post-conflict countries 4.4% Not collaborating enough with stakeholders outside the Government 3.5% Not exploring alternative policy options 2.7% Not aligned with country priorities 2.7% The credibility of its knowledge/data 0.9% Not aligned with other donors’ work 0.9% Not client focused 0.9% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Myanmar? (Select only ONE response) (N=117) To a fully sufficient degree 2.6% To a somewhat sufficient degree 41.0% To a somewhat insufficient degree 41.0% To a very insufficient degree 6.8% Don’t know 8.5% 52 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Myanmar Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 72 32 5.58 2.13 2. Development Policy Financing (DPF) 68 31 5.94 1.65 3. Program-for-Results Financing (PforR) 54 43 5.37 1.96 4. Trust funds and grants 71 28 5.85 1.80 5. Guarantees 49 45 5.16 1.97 6. IFC Investment Services 59 39 5.66 1.82 7. IFC Advisory Services 56 41 5.77 1.97 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=115) Local government 45.2% Academia/think tanks/research institutes 27.0% Private sector 27.0% NGOs/Community Based Organizations 22.6% Regional organizations 16.5% Beneficiaries 16.5% Parliament 12.2% Youth/university groups 10.4% Media 7.0% UN and regional peace keeping forces 2.6% Don’t know 2.6% Donor community 1.7% UN agencies 1.7% Foundations 0.9% Emerging donors 0.9% Other 0.9% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 106 10 6.96 2.10 development in Myanmar* 11. The World Bank Group’s work is aligned with what I consider the 102 12 6.75 2.01 development priorities for Myanmar* 53 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 87 15 5.44 1.90 13. Flexibility (in terms of the institution’s products and services)* 73 28 4.88 1.92 14. Flexibility (in terms of changing country circumstances)* 87 19 5.39 1.97 15. Being inclusive* 87 18 5.31 2.15 16. Openness (sharing data and other information)* 92 10 6.11 2.32 17. Collaboration with the Government* 102 8 7.01 2.06 18. The speed in which it gets things accomplished on the ground* 87 16 5.40 1.93 19. Helping to bring discipline/effective supervision to implementation of 79 24 5.87 1.84 investment projects* 20. Collaboration with civil society* 87 21 5.46 1.98 21. Staff accessibility* 87 19 5.76 2.27 22. Collaboration with other donors and development partners* 83 23 6.31 2.01 23. Collaboration with the private sector* 76 30 5.62 2.04 24. Collaboration with the UN* 70 36 6.43 1.90 25. Straightforwardness and honesty* 89 17 6.62 2.21 26. Treating clients and stakeholders in Myanmar with respect* 87 20 6.49 2.16 27. Being a long-term partner* 93 13 7.05 2.18 28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=112) More effective collaboration 17.0% The same level of effective collaboration 28.6% Less effective collaboration 6.3% Don't know 48.2% 29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=108) Ongoing conflict and instability 35.2% Poor coordination within the Government 32.4% Political pressures and obstacles 28.7% There is not an adequate level of citizen/civil society participation 28.7% Lack of/inadequate levels of capacity in Government 23.1% The World Bank Group is not sensitive enough to political/social realities on the 22.2% ground The Government works inefficiently 17.6% Inadequate funding 16.7% Reforms are not well thought out in light of country challenges 13.9% The World Bank Group works too slowly 13.0% Other 10.2% The World Bank Group does not do adequate follow through/follow-up 8.3% Poor coordination within the World Bank Group 4.6% Poor donor coordination 1.9% 54 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Myanmar? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 98 7 6.12 2.46 2. Gender equity 98 6 5.76 2.40 3. Private sector development 98 6 7.60 1.80 4. Education 104 3 8.37 1.81 5. Public sector governance/reform (i.e., government effectiveness, public 102 3 8.17 1.88 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 98 6 6.65 2.09 7. Food security 102 2 6.99 2.21 8. Urban development 102 2 7.04 2.16 9. Energy 101 4 7.79 1.85 10. Water and sanitation 98 6 6.80 1.99 11. Pollution 98 6 6.84 2.01 12. Job creation/employment 100 4 8.02 1.81 13. Health (i.e., access to essential health care/services without undue financial 99 5 7.94 1.95 burden) 14. Financial markets 98 4 7.72 1.84 15. Transport (e.g., roads, bridges, transportation) 100 3 7.91 1.90 16. Agriculture and rural development 104 0 8.07 1.79 17. Trade and exports 99 3 7.48 2.06 18. Crime and violence 92 11 5.93 2.27 19. Natural resource management 95 5 7.23 1.95 20. Climate change (e.g., mitigation, adaptation) 101 3 6.93 2.21 21. Poverty reduction 104 3 8.48 1.51 22. Anti corruption 100 5 7.61 2.02 23. Judiciary reform 97 7 7.02 2.30 24. Economic growth 103 2 8.42 1.84 25. Disaster risk management 102 3 6.96 2.18 26. Equality of opportunity (i.e., social inclusion) 98 5 6.98 2.03 27. Information and communications technology 100 3 7.48 1.99 28. Security/stabilization/reconstruction 95 6 6.95 2.20 29. National reconciliation 97 7 6.92 2.40 30. Local governance and institutions 95 6 7.20 2.03 31. Social cohesion 98 6 6.88 2.04 55 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Myanmar? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 53 48 5.08 2.08 2. Gender equity 54 46 5.19 2.08 3. Private sector development 62 38 5.89 1.87 4. Education 70 31 6.16 1.80 5. Public sector governance/reform (i.e., government effectiveness, public 69 33 6.04 2.00 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 60 41 5.60 1.92 7. Food security 63 33 5.63 1.78 8. Urban development 57 41 5.75 1.76 9. Energy 67 35 6.06 1.93 10. Water and sanitation 51 46 5.47 1.81 11. Pollution 56 42 5.39 1.95 12. Job creation/employment 59 39 5.68 2.20 13. Health (i.e., access to essential health care/services without undue financial 68 32 5.93 1.93 burden) 14. Financial markets 64 35 6.03 1.90 15. Transport (e.g., roads, bridges, transportation) 67 33 6.43 1.77 16. Agriculture and rural development 76 23 6.26 1.81 17. Trade and exports 53 45 5.43 2.04 18. Crime and violence 44 56 4.70 1.89 19. Natural resource management 58 40 5.47 1.96 20. Climate change (e.g., mitigation, adaptation) 59 40 5.51 1.92 21. Poverty reduction 80 21 6.09 1.99 22. Anti corruption 54 44 4.96 2.13 23. Judiciary reform 49 48 4.86 1.89 24. Economic growth 77 23 6.09 1.93 25. Disaster risk management 66 34 5.76 2.06 26. Equality of opportunity (i.e., social inclusion) 55 45 5.18 1.81 27. Information and communications technology 65 37 5.83 2.21 28. Security/stabilization/reconstruction 51 48 4.90 2.04 29. National reconciliation 52 48 5.00 2.04 30. Local governance and institutions 57 42 5.19 1.93 31. Social cohesion 57 45 5.12 2.01 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Myanmar? (1-To no degree at all, 10-To a very significant 96 13 6.00 1.67 degree) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in 85 24 5.99 1.82 Myanmar? (1-To no degree at all, 10-To a very significant degree) 56 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 90 18 6.42 2.07 needs of Myanmar* 6. The World Bank Group meets Myanmar’s needs for knowledge services (e.g., 91 17 6.55 1.96 research, analysis, data, technical assistance)* D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=109) Weekly 7.3% Monthly 18.3% A few times a year 45.9% Rarely 20.2% Never 8.3% In Myanmar, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 83 17 6.08 1.96 3. Include appropriate level of stakeholder involvement during preparation 80 21 6.13 2.00 4. Lead to practical solutions 88 14 6.36 1.74 5. Are accessible (well written and easy to understand) 92 8 6.54 1.88 6. Are source of relevant information on global good practices 92 10 6.98 1.99 7. Are relevant to country challenges 86 15 6.33 1.98 8. Are adequately disseminated 86 14 5.63 2.29 9. Are translated enough into local language 80 22 5.69 2.30 10. Are adaptable to Myanmar’s specific development challenges and country 85 16 6.29 2.02 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 94 13 6.29 1.95 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 96 10 6.83 1.80 technical quality) 57 World Bank Group Country Opinion Survey 2017: Myanmar E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 59 42 5.00 2.30 2. The World Bank Group effectively monitors and evaluates the projects and 75 26 4.79 2.45 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 69 29 4.74 2.51 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 67 30 5.19 2.51 5. The World Bank Group’s conditions on its lending are reasonable 72 28 4.97 2.40 6. The World Bank Group takes decisions quickly in Myanmar* 63 37 4.89 2.29 7. Working with the World Bank Group increases Myanmar's institutional 86 16 4.92 2.60 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 62 37 5.21 2.50 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 75 28 5.07 2.40 supervision of projects) WBG Promoting PPP in Myanmar N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Myanmar? (1-To no 83 25 6.24 1.85 degree at all, 10-To a very significant degree) WBG Staffing in Myanmar N DK Mean SD 11. To what extent do you believe the World Bank Group is adequately staffed in 52 52 5.81 1.77 Myanmar? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 12. To what extent do you believe the World Bank Group measures and corrects its work in real time in Myanmar? (1-To no degree at all, 10-To a very significant 74 32 6.00 1.73 degree) F. The Future Role of the World Bank Group in Myanmar 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Myanmar? (Choose no more than TWO) (Responses Combined; N=109) Collaborate more effectively with Government clients (e.g., national, state, local) 44.0% Increase the level of capacity development in the country 30.3% Provide more adequate data/knowledge/statistics/figures on Myanmar’s economy 27.5% Reduce the complexity of obtaining World Bank Group financing 22.0% Help to bring discipline/effective supervision to implementation of investment 12.8% projects Reach out more to groups outside of Government 11.9% Offer more innovative financial products 10.1% Work faster 9.2% Offer more innovative knowledge services 8.3% Improve the quality of its experts as related to Myanmar’s specific challenges 6.4% Increase the level of World Bank Group staffing in Myanmar’s office 2.8% Other 2.8% Ensure greater selectivity in its work 2.8% Increase availability of Reimbursable Advisory Services (RAS) 1.8% Improve the competitiveness of its financing compared to markets (e.g., cost, 1.8% timeliness, other terms) 58 World Bank Group Country Opinion Survey 2017: Myanmar F. The Future Role of the World Bank Group in Myanmar (continued) 2. When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Myanmar? (Select only ONE response) (N=107) The combination is appropriate for Myanmar 46.7% Financial services 40.2% Knowledge products 7.5% Convening services 1.9% None of the above 1.9% Don't know 1.9% 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Myanmar? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=98) Public financial management 79.6% Capacity of state institutions 49.0% Improving livelihoods 35.7% Access to basic services 34.7% Social safety nets 24.5% Jobs 23.5% Stimulating dialogue to promote peace and stability 10.2% Social cohesion 9.2% Security mechanisms 4.1% Conflict resolution mechanisms 4.1% Reducing violence 1.0% Access to justice systems 1.0% 3B. Which THREE areas below would benefit most from other donors in Percentage of Respondents Myanmar? (Choose no more than THREE) (Responses Combined; N=90) Stimulating dialogue to promote peace and stability 40.0% Social cohesion 34.4% Access to basic services 31.1% Jobs 30.0% Improving livelihoods 28.9% Social safety nets 26.7% Conflict resolution mechanisms 22.2% Capacity of state institutions 16.7% Public financial management 13.3% Access to justice systems 13.3% Reducing violence 7.8% Security mechanisms 5.6% 59 World Bank Group Country Opinion Survey 2017: Myanmar G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Myanmar? (Choose no more than TWO) (Responses Combined; N=107) Internet 47.7% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 45.8% Local newspapers 35.5% Local television 22.4% Periodicals 20.6% International newspapers 6.5% International television 6.5% Other 3.7% Local radio 2.8% International radio 2.8% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=104) World Bank Group’s seminars/workshops/conferences 36.5% World Bank Group’s website 36.5% World Bank Group’s publications and other written materials 35.6% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 26.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 25.0% e-Newsletters 21.2% Mobile phones 10.6% Other 1.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=84) Yes 36.9% No 63.1% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=103) Yes 77.7% No 22.3% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=105) Yes 74.3% No 25.7% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=104) Yes 45.2% No 54.8% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=94) High speed/WiFi 93.6% Dial-up 6.4% 60 World Bank Group Country Opinion Survey 2017: Myanmar G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I find the World Bank Group’s websites easy to navigate 80 19 4.08 2.34 9. I find the information on the World Bank Group’s websites useful 85 11 4.38 2.33 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 68 33 4.38 2.04 YouTube, Flickr) are valuable sources of information about the institution 11. When I need information from the World Bank Group I know how to find it 74 27 4.36 2.40 (e.g., whom to call, where to reach them, etc.) 12. The World Bank Group is responsive to my information requests and inquiries 67 32 4.87 2.63 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=105) NGO/Community Based Organization 18.1% Employee of a Ministry, Ministerial Department or Implementation Agency 13.3% Media (press, radio, TV, web, etc.) 12.4% Office of Parliamentarian 11.4% Office of Minister 9.5% Academia/Research Institute/Think Tank 8.6% Private Sector Organization 6.7% Bilateral/Multilateral Agency 5.7% Project Management Unit (PMU) overseeing implementation of project/ 4.8% Consultant/Contractor working on World Bank Group supported project/program Local Government Office or Staff 4.8% Financial Sector/Private Bank 2.9% Office of the President 1.0% Other 1.0% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=108) Other 18.5% Transport and ICT 13.0% Education 12.0% Macroeconomics and fiscal management 8.3% Generalist (specialized in multiple sectors) 7.4% Public-private partnerships 6.5% Finance and markets 4.6% Urban, rural, and social development 4.6% Agriculture 4.6% Water 3.7% Environment and natural resources 3.7% Gender 2.8% Social protection and labor 1.9% Health, nutrition, and population 1.9% Energy and extractives 1.9% Trade and competitiveness 1.9% Fragility, conflict and violence 0.9% Governance 0.9% Jobs 0.9% 61 World Bank Group Country Opinion Survey 2017: Myanmar H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=103) Yes 55.3% No 44.7% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Myanmar? (Select only ONE response) (N=72) The World Bank (IDA) 56.9% The International Finance Corporation (IFC) 30.6% The Multilateral Investment Guarantee Agency (MIGA) 1.4% Other 11.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=93) Yes 17.2% No 82.8% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Myanmar? (Select only ONE response) (N=15) The two institutions work well together 73.3% The way the two institutions work together needs improvement 13.3% The two institutions do not work well together 0.0% Don't know 13.3% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Myanmar? (Choose no more than TWO) (Responses Combined; N=97) Use World Bank Group reports/data 39.2% Collaborate as part of my professional duties 32.0% Use World Bank Group website for information, data, research, etc. 29.9% Engage in World Bank Group related/sponsored events/activities 27.8% Observer (i.e., follow in media, discuss in informal conversations, etc.) 25.8% Percentage of Respondents 8. What’s your gender? (N=111) Female 45.0% Male 55.0% Percentage of Respondents 9. Which best represents your geographic location? (N=110) Yangon 47.3% Nay Pyi Taw 29.1% Other 23.6% 62 World Bank Group Country Opinion Survey 2017: Myanmar Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Minister N=11  Office of Parliamentarian N=12  Employee of a Ministry/PMU/Consultant on a WBG-supported Project N=19  Private Sector/Financial Sector/Private Bank N=10  CSO N=19  Media N=13  Academia/Research Institute/Think Tank N=9  Other N=12 A. General Issues facing Myanmar In general, would you say that Myanmar is headed in ... ? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other The right direction 90.0% 100.0% 83.3% 70.0% 57.9% 50.0% 55.6% 50.0% The wrong direction 0.0% 0.0% 5.6% 10.0% 0.0% 0.0% 0.0% 8.3% Not sure 10.0% 0.0% 11.1% 20.0% 42.1% 50.0% 44.4% 41.7% 16 Only 105 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 63 World Bank Group Country Opinion Survey 2017: Myanmar A. General Issues facing Myanmar (continued) Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 18.2% Gender equity 0.0% 9.1% 0.0% 0.0% 11.8% 7.7% 0.0% 0.0% Private sector development 18.2% 18.2% 21.1% 33.3% 17.6% 15.4% 11.1% 36.4% Education 27.3% 9.1% 47.4% 33.3% 52.9% 61.5% 33.3% 27.3% Security/stabilization/reconstruction 27.3% 27.3% 26.3% 11.1% 17.6% 38.5% 11.1% 18.2% Public sector governance/reform 18.2% 45.5% 26.3% 22.2% 41.2% 23.1% 66.7% 36.4% Global/regional integration 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Food security* 18.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Energy 0.0% 18.2% 5.3% 11.1% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% National reconciliation 45.5% 54.5% 26.3% 11.1% 41.2% 46.2% 55.6% 54.5% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 18.2% 9.1% 15.8% 0.0% 5.9% 7.7% 0.0% 9.1% Health 9.1% 9.1% 10.5% 0.0% 5.9% 7.7% 0.0% 0.0% Financial markets* 0.0% 0.0% 0.0% 22.2% 5.9% 0.0% 0.0% 0.0% Transport 18.2% 27.3% 0.0% 11.1% 0.0% 7.7% 22.2% 0.0% Agriculture and rural development 27.3% 18.2% 26.3% 33.3% 17.6% 30.8% 22.2% 36.4% Trade and exports 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 11.1% 0.0% Climate change 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 9.1% 0.0% 10.5% 33.3% 17.6% 7.7% 11.1% 36.4% Anti corruption 9.1% 18.2% 15.8% 11.1% 11.8% 0.0% 0.0% 0.0% Judiciary reform 0.0% 9.1% 5.3% 22.2% 11.8% 0.0% 0.0% 0.0% Economic growth 45.5% 18.2% 15.8% 33.3% 17.6% 30.8% 22.2% 27.3% Local governance and institutions 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% Information and communications technology 0.0% 9.1% 10.5% 11.1% 0.0% 7.7% 11.1% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2017: Myanmar A. General Issues facing Myanmar (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Economic growth 63.6% 45.5% 52.6% 40.0% 38.9% 53.8% 66.7% 41.7% Disaster risk management 9.1% 9.1% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 5.3% 10.0% 5.6% 7.7% 0.0% 0.0% Health 9.1% 18.2% 21.1% 0.0% 11.1% 7.7% 11.1% 8.3% Local governance and institutions 0.0% 9.1% 5.3% 0.0% 5.6% 7.7% 11.1% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 45.5% 54.5% 63.2% 50.0% 38.9% 30.8% 88.9% 66.7% Trade and exports 0.0% 0.0% 0.0% 10.0% 5.6% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 9.1% 9.1% 10.5% 0.0% 0.0% 23.1% 0.0% 8.3% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 9.1% 5.3% 10.0% 0.0% 23.1% 0.0% 8.3% Anti corruption 0.0% 9.1% 5.3% 10.0% 5.6% 15.4% 11.1% 8.3% Judiciary reform 0.0% 9.1% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Water and sanitation 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 72.7% 54.5% 63.2% 40.0% 38.9% 53.8% 66.7% 66.7% Security/stabilization/reconstruction 27.3% 9.1% 5.3% 10.0% 5.6% 0.0% 0.0% 8.3% Financial markets* 0.0% 0.0% 0.0% 30.0% 0.0% 0.0% 0.0% 8.3% Public sector governance/reform* 0.0% 27.3% 5.3% 40.0% 44.4% 15.4% 0.0% 16.7% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 9.1% 9.1% 5.3% 10.0% 16.7% 15.4% 0.0% 8.3% Education 18.2% 9.1% 26.3% 20.0% 22.2% 7.7% 11.1% 16.7% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 27.3% 9.1% 0.0% 0.0% 5.6% 0.0% 11.1% 16.7% National reconciliation 9.1% 0.0% 5.3% 10.0% 33.3% 15.4% 0.0% 8.3% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Natural resource management 0.0% 0.0% 5.3% 0.0% 16.7% 7.7% 22.2% 8.3% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2017: Myanmar A. General Issues facing Myanmar (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Greater access to health and nutrition for citizens 18.2% 10.0% 15.8% 0.0% 21.1% 23.1% 0.0% 18.2% Better entrepreneurial opportunities 9.1% 20.0% 0.0% 50.0% 15.8% 15.4% 14.3% 27.3% Better business environment 27.3% 50.0% 57.9% 75.0% 36.8% 53.8% 71.4% 36.4% A growing middle class 9.1% 0.0% 10.5% 0.0% 5.3% 23.1% 0.0% 9.1% Better opportunity for the poor who live in rural 45.5% 60.0% 36.8% 0.0% 5.3% 7.7% 14.3% 18.2% areas* Better opportunity for the poor who live in urban 9.1% 0.0% 5.3% 0.0% 0.0% 7.7% 14.3% 0.0% areas Consistent economic growth 27.3% 20.0% 31.6% 12.5% 21.1% 30.8% 0.0% 18.2% More reliable social safety net 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 9.1% Greater access to micro-finance for the poor 0.0% 10.0% 0.0% 25.0% 10.5% 7.7% 28.6% 27.3% Greater voice and participation for citizens to help 0.0% 0.0% 5.3% 0.0% 15.8% 0.0% 0.0% 18.2% ensure greater accountability Education and training that better ensure job 27.3% 20.0% 21.1% 37.5% 42.1% 23.1% 28.6% 0.0% opportunity Better quality public services 9.1% 0.0% 0.0% 0.0% 15.8% 0.0% 28.6% 0.0% Better employment opportunities for young people 18.2% 10.0% 15.8% 0.0% 5.3% 7.7% 0.0% 0.0% Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Myanmar?* (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other A very big problem 27.3% 16.7% 36.8% 10.0% 73.7% 61.5% 66.7% 58.3% A moderately big problem 45.5% 83.3% 52.6% 80.0% 15.8% 15.4% 33.3% 16.7% A small problem 27.3% 0.0% 10.5% 10.0% 10.5% 23.1% 0.0% 25.0% Not a problem at all 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2017: Myanmar A. General Issues facing Myanmar (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other A very serious problem 60.0% 16.7% 21.1% 10.0% 42.1% 15.4% 11.1% 33.3% A somewhat serious problem 30.0% 83.3% 73.7% 70.0% 52.6% 69.2% 77.8% 66.7% Not too serious problem 10.0% 0.0% 5.3% 20.0% 5.3% 7.7% 11.1% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Myanmar? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other A very important development priority 100.0% 66.7% 73.7% 60.0% 78.9% 84.6% 100.0% 83.3% A moderately important development priority 0.0% 25.0% 26.3% 30.0% 21.1% 7.7% 0.0% 16.7% A slightly important development priority 0.0% 8.3% 0.0% 10.0% 0.0% 7.7% 0.0% 0.0% Not an important development priority 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 11 7.45 1.86 11 3.45 1.86 19 5.26 1.85 10 6.20 2.78 19 5.05 2.72 12 5.25 1.66 9 5.33 2.24 12 5.08 2.27 Bank Group in Myanmar?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 11 7.73 1.85 10 6.50 2.27 18 6.56 1.79 8 6.38 2.26 15 5.40 2.06 12 6.42 1.31 7 6.00 2.45 10 6.50 1.58 Bank Group’s effectiveness in Myanmar. (1-Not effective at all, 10-Very effective) 67 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Myanmar 11 7.55 2.07 9 6.22 1.64 17 6.53 1.50 7 6.14 2.27 14 5.29 2.20 12 5.83 1.27 6 5.00 2.28 9 5.78 1.30 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Myanmar? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Energy 0.0% 41.7% 26.3% 30.0% 10.5% 23.1% 22.2% 16.7% Water and sanitation 0.0% 8.3% 0.0% 0.0% 0.0% 7.7% 0.0% 8.3% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% Job creation/employment 9.1% 33.3% 15.8% 20.0% 21.1% 46.2% 11.1% 33.3% Health 0.0% 25.0% 15.8% 10.0% 15.8% 15.4% 22.2% 8.3% National reconciliation 0.0% 16.7% 0.0% 0.0% 15.8% 15.4% 22.2% 0.0% Financial markets 9.1% 8.3% 5.3% 30.0% 5.3% 7.7% 0.0% 16.7% Social protection 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 8.3% Gender equity 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% Private sector development 18.2% 0.0% 10.5% 10.0% 10.5% 23.1% 22.2% 16.7% Education 18.2% 16.7% 52.6% 50.0% 26.3% 23.1% 22.2% 33.3% Public sector governance/reform 36.4% 16.7% 26.3% 40.0% 26.3% 23.1% 11.1% 50.0% Security/stabilization/reconstruction 18.2% 16.7% 10.5% 0.0% 5.3% 15.4% 22.2% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 18.2% 8.3% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% Economic growth 45.5% 41.7% 31.6% 10.0% 21.1% 38.5% 33.3% 33.3% Disaster risk management 27.3% 0.0% 15.8% 10.0% 5.3% 0.0% 11.1% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 11.1% 0.0% Information and communications technology 9.1% 8.3% 0.0% 20.0% 5.3% 7.7% 0.0% 0.0% Transport 18.2% 8.3% 21.1% 10.0% 5.3% 30.8% 11.1% 25.0% Agriculture and rural development 27.3% 33.3% 21.1% 40.0% 47.4% 7.7% 22.2% 16.7% Trade and exports 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 18.2% 8.3% 0.0% 0.0% 15.8% 0.0% 11.1% 8.3% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 9.1% 8.3% 26.3% 10.0% 26.3% 7.7% 22.2% 25.0% Anti corruption 0.0% 0.0% 5.3% 0.0% 5.3% 0.0% 11.1% 0.0% 68 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar? Employee of a Ministry/ Private Sector/ Academia/ Greatest Value Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 0.0% 0.0% 5.6% 0.0% 5.6% 0.0% 0.0% 0.0% Capacity development related to World Bank Group 33.3% 0.0% 22.2% 0.0% 22.2% 0.0% 0.0% 11.1% supported projects Stand-alone technical assistance 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% Policy advice, studies, analyses 33.3% 30.0% 16.7% 14.3% 22.2% 44.4% 50.0% 22.2% Financial resources 11.1% 50.0% 44.4% 42.9% 16.7% 33.3% 16.7% 44.4% Data and statistics 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 16.7% 0.0% Promoting knowledge sharing 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% Implementation support 11.1% 10.0% 5.6% 0.0% 11.1% 0.0% 16.7% 0.0% Mobilizing third party financial resources 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination* 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% 0.0% 0.0% Strategy formulation 11.1% 0.0% 5.6% 28.6% 11.1% 0.0% 0.0% 22.2% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Academia/ 2nd Greatest Value Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 0.0% 20.0% 5.9% 0.0% 11.1% 0.0% 0.0% 10.0% Capacity development related to World Bank Group 22.2% 10.0% 17.6% 14.3% 5.6% 11.1% 16.7% 30.0% supported projects Stand-alone technical assistance 0.0% 0.0% 0.0% 14.3% 5.6% 0.0% 0.0% 20.0% Policy advice, studies, analyses 22.2% 10.0% 29.4% 28.6% 44.4% 11.1% 16.7% 10.0% Financial resources 44.4% 0.0% 29.4% 28.6% 5.6% 11.1% 16.7% 0.0% Data and statistics 0.0% 0.0% 0.0% 14.3% 5.6% 0.0% 0.0% 20.0% Promoting knowledge sharing 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 16.7% 0.0% Implementation support 11.1% 30.0% 5.9% 0.0% 5.6% 22.2% 0.0% 20.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 10.0% Donor coordination 0.0% 10.0% 5.9% 0.0% 0.0% 11.1% 0.0% 0.0% Strategy formulation* 0.0% 20.0% 0.0% 0.0% 5.6% 33.3% 33.3% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other World Bank Group’s processes too complex 20.0% 0.0% 21.1% 20.0% 5.3% 25.0% 0.0% 0.0% Not willing to honestly criticize policies and reform 0.0% 27.3% 0.0% 0.0% 26.3% 16.7% 0.0% 16.7% efforts in the country Staff too inaccessible 0.0% 0.0% 10.5% 20.0% 10.5% 0.0% 0.0% 0.0% World Bank Group’s processes too slow 20.0% 0.0% 15.8% 20.0% 10.5% 33.3% 22.2% 16.7% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Not aligned with country priorities 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 8.3% Not adequately sensitive to political/social realities 10.0% 18.2% 10.5% 20.0% 15.8% 25.0% 11.1% 8.3% in Myanmar Too influenced by developed countries 10.0% 18.2% 5.3% 0.0% 10.5% 0.0% 0.0% 8.3% Not exploring alternative policy options 0.0% 9.1% 5.3% 0.0% 5.3% 0.0% 0.0% 0.0% Not collaborating enough with stakeholders outside 0.0% 0.0% 5.3% 0.0% 10.5% 8.3% 0.0% 0.0% the Government Its advice and strategies do not lend themselves to 10.0% 0.0% 0.0% 0.0% 5.3% 8.3% 33.3% 8.3% practical problem solving Not enough public disclosure of its work* 20.0% 63.6% 10.5% 10.0% 21.1% 8.3% 22.2% 50.0% Not providing enough support to civil society organizations in helping achieve development 10.0% 27.3% 5.3% 20.0% 31.6% 0.0% 33.3% 16.7% results in Myanmar Arrogant in its approach 10.0% 0.0% 10.5% 0.0% 5.3% 8.3% 0.0% 8.3% Not client focused 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Not focused enough on issues that are unique to 0.0% 0.0% 0.0% 10.0% 5.3% 8.3% 22.2% 0.0% post-conflict countries Inadequate number of World Bank Group staff 20.0% 0.0% 21.1% 20.0% 5.3% 0.0% 11.1% 0.0% members located in the country Other 20.0% 0.0% 10.5% 0.0% 0.0% 16.7% 0.0% 8.3% Don’t know 20.0% 18.2% 21.1% 30.0% 15.8% 16.7% 22.2% 16.7% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Myanmar? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other To a fully sufficient degree 0.0% 0.0% 10.5% 0.0% 0.0% 7.7% 0.0% 0.0% To a somewhat sufficient degree 54.5% 75.0% 47.4% 40.0% 26.3% 30.8% 44.4% 25.0% To a somewhat insufficient degree 36.4% 25.0% 26.3% 30.0% 57.9% 53.8% 55.6% 50.0% To a very insufficient degree 0.0% 0.0% 5.3% 20.0% 10.5% 0.0% 0.0% 8.3% Don't know 9.1% 0.0% 10.5% 10.0% 5.3% 7.7% 0.0% 16.7% 70 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Myanmar Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing* 7 6.43 2.30 7 4.00 2.16 11 7.45 1.29 6 4.67 2.80 13 5.08 1.71 10 5.30 1.83 7 5.29 2.21 7 6.14 2.04 Development Policy Financing 4 6.75 1.50 6 5.67 1.03 10 7.20 1.23 7 5.29 2.06 13 5.77 1.42 9 4.89 1.83 7 6.43 2.15 8 6.00 1.07 Program-for-Results Financing 5 6.20 2.17 2 4.50 0.71 7 7.29 1.11 6 4.50 2.35 11 5.09 1.45 9 5.22 2.22 5 4.60 2.30 6 5.00 1.79 Trust funds and grants 5 5.80 1.92 6 5.33 1.03 12 7.25 1.60 6 5.33 1.86 13 5.62 1.71 10 5.90 2.33 8 5.38 1.92 8 5.38 1.51 Guarantees 4 5.00 0.00 3 3.67 1.15 7 6.57 2.15 6 5.50 1.97 9 4.67 2.06 8 5.38 2.50 5 4.00 1.22 4 6.00 1.41 IFC Investment Services 6 6.83 2.40 1 6.00 - 9 6.22 1.39 8 6.00 1.51 12 5.25 1.71 8 4.88 1.64 6 4.67 2.58 6 6.33 1.51 IFC Advisory Services 7 7.43 2.37 1 6.00 - 7 6.14 1.57 8 5.38 2.26 12 5.75 1.71 8 5.50 1.93 6 4.83 2.32 4 6.00 1.41 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Beneficiaries 27.3% 0.0% 26.3% 0.0% 21.1% 8.3% 0.0% 25.0% Youth/university groups 9.1% 0.0% 5.3% 0.0% 10.5% 33.3% 22.2% 8.3% Private sector 45.5% 0.0% 42.1% 55.6% 15.8% 33.3% 11.1% 8.3% Local government 63.6% 0.0% 52.6% 44.4% 26.3% 25.0% 55.6% 50.0% Donor community* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% NGOs/Community Based Organizations* 9.1% 0.0% 10.5% 0.0% 63.2% 8.3% 22.2% 33.3% Academia/think tanks/research institutes* 18.2% 0.0% 21.1% 22.2% 42.1% 8.3% 66.7% 8.3% Parliament* 18.2% 0.0% 10.5% 11.1% 5.3% 16.7% 0.0% 0.0% Foundations 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Media* 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% UN and regional peace keeping forces 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% UN agencies 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Regional organizations 9.1% 0.0% 15.8% 33.3% 10.5% 16.7% 22.2% 25.0% Other 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 11 7.91 1.38 11 7.55 2.21 18 7.33 1.78 9 6.56 2.51 16 6.69 1.89 12 6.92 2.07 9 7.00 1.87 10 6.90 1.91 relevant role in development in Myanmar The World Bank Group’s work is aligned with what I 11 7.73 1.62 10 7.80 2.20 17 7.29 1.57 9 6.33 2.65 16 6.06 1.44 11 6.45 2.25 9 5.78 1.86 10 6.50 1.90 consider the development priorities for Myanmar To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 10 7.50 2.01 9 5.00 1.87 15 6.53 1.81 8 5.25 2.25 14 4.71 1.27 8 5.00 1.07 6 4.33 1.97 9 5.00 1.00 Flexibility (in terms of the institution’s products and 8 6.75 2.92 7 5.14 1.77 12 5.58 1.51 6 4.50 2.26 13 4.00 0.91 8 5.25 2.25 5 3.80 1.79 8 4.13 0.99 services)* Flexibility (in terms of changing country 10 7.00 2.71 9 5.56 1.88 15 6.20 1.61 7 5.14 2.27 13 4.69 0.95 10 5.20 2.10 6 4.17 2.04 9 4.89 1.54 circumstances)* Being inclusive* 9 7.67 2.06 8 4.88 2.17 15 6.40 1.88 7 5.43 2.30 14 4.07 1.59 8 5.13 1.13 8 4.75 2.49 8 4.88 2.36 Openness (sharing data and other information)* 11 7.64 2.01 10 6.50 2.12 14 7.29 1.59 8 5.63 2.92 15 5.47 2.00 9 5.56 1.59 6 4.33 2.50 11 6.27 2.76 Collaboration with the Government 11 8.36 1.86 10 7.40 1.58 18 7.17 1.69 9 6.78 2.44 16 6.56 1.36 10 6.80 1.93 8 6.13 2.47 11 7.09 2.26 The speed in which it gets things accomplished on 9 7.11 2.09 7 6.00 1.29 15 5.87 1.46 8 5.63 1.92 15 4.33 1.18 9 5.00 1.41 6 4.83 3.06 9 5.11 2.32 the ground* Helping to bring discipline/effective supervision to 9 7.22 1.92 7 5.86 1.57 16 6.50 1.37 7 5.57 2.44 13 5.69 1.38 7 5.43 1.27 5 4.20 2.17 7 6.14 1.95 implementation of investment projects Collaboration with civil society* 8 6.88 1.89 9 5.89 2.03 14 6.57 1.40 6 5.00 2.45 15 4.67 1.54 10 5.40 1.71 9 5.44 2.35 9 4.44 2.24 Staff accessibility* 10 7.70 2.06 8 5.00 2.27 16 6.75 1.48 8 6.25 2.60 13 5.08 1.98 8 4.75 1.58 6 4.67 2.16 10 5.70 2.45 Collaboration with other donors and development 10 7.00 2.36 8 6.50 2.45 14 6.86 1.35 7 7.00 2.31 13 5.85 1.72 8 5.38 1.60 6 6.33 1.86 9 6.67 1.58 partners Collaboration with the private sector 9 6.67 2.40 8 6.38 2.26 14 6.14 1.46 7 6.14 2.79 11 4.73 1.62 8 4.75 1.49 5 4.60 2.30 6 6.00 1.79 Collaboration with the UN 6 5.83 2.56 8 7.75 1.39 13 7.00 1.08 6 7.00 2.37 11 5.64 1.80 7 6.43 1.81 5 6.00 2.12 8 6.75 1.75 Straightforwardness and honesty 10 7.20 1.99 10 7.10 2.38 14 7.21 1.67 8 7.00 3.02 14 6.14 2.03 10 6.60 1.84 4 5.50 2.65 11 6.64 2.34 Treating clients and stakeholders in Myanmar with 11 7.45 2.30 8 6.88 2.10 14 7.29 1.49 8 7.00 2.98 13 5.23 2.17 9 6.33 1.41 6 6.33 2.80 10 6.70 1.34 respect Being a long-term partner 10 7.50 2.32 9 6.78 2.73 16 7.94 1.61 9 6.56 2.70 14 6.36 1.95 10 7.20 1.69 8 6.88 2.53 8 6.88 2.17 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other More effective collaboration 18.2% 36.4% 35.3% 20.0% 0.0% 8.3% 0.0% 16.7% The same level of effective collaboration 18.2% 27.3% 17.6% 30.0% 31.6% 50.0% 22.2% 41.7% Less effective collaboration 0.0% 0.0% 0.0% 10.0% 10.5% 16.7% 0.0% 8.3% Don't know 63.6% 36.4% 47.1% 40.0% 57.9% 25.0% 77.8% 33.3% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate 0.0% 8.3% 5.9% 22.2% 10.5% 16.7% 0.0% 0.0% follow through/follow-up Political pressures and obstacles 9.1% 33.3% 11.8% 11.1% 42.1% 33.3% 44.4% 40.0% Reforms are not well thought out in light of country 0.0% 25.0% 11.8% 22.2% 10.5% 25.0% 11.1% 10.0% challenges Poor coordination within the Government 36.4% 33.3% 64.7% 22.2% 26.3% 33.3% 22.2% 30.0% The Government works inefficiently 0.0% 16.7% 5.9% 11.1% 15.8% 41.7% 22.2% 20.0% Poor donor coordination* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% The World Bank Group is not sensitive enough to 18.2% 41.7% 11.8% 0.0% 42.1% 25.0% 11.1% 20.0% political/social realities on the ground Lack of/inadequate levels of capacity in 9.1% 8.3% 35.3% 11.1% 31.6% 33.3% 44.4% 10.0% Government There is not an adequate level of citizen/civil 27.3% 25.0% 23.5% 22.2% 26.3% 16.7% 44.4% 50.0% society participation The World Bank Group works too slowly 18.2% 8.3% 11.8% 11.1% 15.8% 25.0% 0.0% 0.0% Poor coordination within the World Bank Group 0.0% 0.0% 0.0% 22.2% 10.5% 0.0% 0.0% 0.0% Ongoing conflict and instability 27.3% 50.0% 29.4% 44.4% 42.1% 33.3% 55.6% 30.0% Inadequate funding 27.3% 0.0% 29.4% 33.3% 5.3% 8.3% 11.1% 20.0% Other 27.3% 8.3% 11.8% 22.2% 0.0% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar? (1-Not important at all, 10-Very important) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 8 7.25 2.87 10 6.30 2.91 14 6.50 2.21 9 6.56 1.81 19 5.89 2.38 11 5.18 2.52 8 5.38 2.39 9 6.44 2.65 Gender equity 8 7.25 1.67 10 5.50 2.88 15 5.93 2.22 9 6.78 1.20 18 6.00 2.54 11 4.64 2.46 8 4.63 2.26 9 6.22 3.15 Private sector development 9 8.22 1.09 9 7.33 2.12 15 7.47 2.00 9 8.67 1.12 18 7.00 1.97 12 8.08 1.98 8 7.00 1.85 10 8.20 1.03 Education 9 9.22 0.67 10 8.70 2.26 17 8.47 1.23 9 8.33 1.87 18 8.17 1.65 12 8.92 1.88 8 8.25 1.16 10 6.90 2.96 Public sector governance/reform 8 8.63 1.19 10 8.10 2.73 17 8.18 1.47 9 8.89 0.93 18 8.00 2.09 11 8.64 1.80 9 8.22 1.39 10 7.10 2.69 Global/regional integration 9 8.56 1.59 9 6.11 2.85 14 7.00 1.84 9 6.78 1.39 18 6.39 2.12 12 6.25 1.14 8 5.50 1.77 10 6.00 2.62 Food security 9 8.67 1.73 10 5.90 2.92 16 6.62 2.28 9 6.89 1.27 17 6.88 2.03 12 8.00 1.91 8 6.00 2.78 10 7.30 2.45 Urban development 9 7.56 1.59 9 6.89 2.89 15 7.40 1.96 9 7.11 1.90 19 6.58 2.46 12 7.83 1.85 8 6.62 2.13 10 6.90 2.73 Energy 8 8.25 1.28 9 8.44 1.94 14 8.21 1.85 10 8.70 1.06 19 7.26 2.16 12 7.83 1.90 8 7.38 1.19 10 7.60 2.17 Water and sanitation 7 7.43 1.27 9 6.44 2.24 16 7.06 1.53 9 7.67 1.66 18 6.78 2.18 12 7.25 2.18 8 5.50 1.31 9 6.44 2.79 Pollution 7 8.00 1.53 9 6.78 2.64 16 7.13 1.50 9 6.67 2.12 18 6.61 1.94 12 7.33 2.10 8 6.13 2.03 9 6.44 2.88 Job creation/employment 9 8.56 1.01 10 8.30 2.16 15 7.80 1.82 9 8.78 1.09 18 7.67 1.78 12 8.75 1.66 8 6.88 2.17 9 8.11 2.09 Health 8 8.88 0.83 10 7.60 2.95 16 7.81 1.52 9 8.00 1.41 18 7.72 1.93 12 8.50 1.83 8 7.13 1.96 9 7.67 2.74 Financial markets 9 8.44 1.51 9 7.78 1.56 16 7.94 1.39 8 8.50 0.93 17 6.59 2.35 12 8.50 1.73 8 7.25 1.67 11 8.27 1.85 Transport 9 9.00 0.71 10 7.80 2.82 16 8.19 1.17 9 8.11 1.17 18 7.33 1.91 12 8.25 1.82 8 6.88 1.96 10 7.80 2.53 Agriculture and rural development 9 9.44 0.73 12 7.75 2.80 16 8.31 1.30 10 8.30 1.06 17 7.71 1.57 11 8.36 2.01 9 7.56 2.13 10 7.60 1.58 Trade and exports 9 8.89 0.93 9 7.00 2.12 15 7.40 1.59 9 8.56 1.01 17 6.88 2.29 12 7.75 2.30 8 7.00 1.69 10 7.60 2.63 Crime and violence 5 6.60 1.67 9 6.78 2.99 14 5.93 2.30 9 6.56 2.01 18 5.50 2.01 11 5.91 2.17 8 5.38 2.00 10 4.90 3.07 Natural resource management 9 7.67 1.41 9 7.56 2.30 15 7.33 1.80 9 7.11 1.76 17 7.53 2.03 11 7.27 1.85 8 6.13 2.17 9 6.33 2.74 Climate change 9 8.44 1.51 10 5.80 3.19 16 6.81 1.87 9 7.22 2.22 18 7.00 1.81 11 7.27 1.79 9 5.44 2.13 10 6.70 2.58 Poverty reduction 9 8.89 0.78 11 8.45 2.16 17 8.29 1.49 9 8.56 1.33 18 8.28 1.56 12 8.33 1.72 9 8.11 1.76 10 9.30 0.95 Anti corruption* 7 8.57 1.13 10 8.00 2.00 16 7.19 2.07 9 7.67 1.41 18 8.17 1.58 11 8.00 2.32 9 5.44 2.24 10 7.70 2.26 Judiciary reform 5 8.00 1.87 10 7.70 2.95 15 6.33 2.38 9 6.22 1.99 18 6.72 2.11 11 8.18 2.36 9 5.44 1.74 10 7.40 2.63 Economic growth 9 9.22 0.97 10 7.60 3.31 16 8.31 1.30 9 8.89 0.93 17 8.18 1.55 12 8.92 1.62 9 7.89 1.90 11 8.55 2.42 Disaster risk management* 9 8.78 0.83 9 6.67 2.29 15 7.40 2.13 10 7.00 2.26 18 5.94 2.26 12 7.17 1.64 9 6.44 2.19 10 5.90 2.38 Equality of opportunity 7 8.29 1.38 10 6.30 2.67 16 7.13 2.03 9 6.78 1.48 17 7.06 1.82 12 6.92 2.07 9 6.44 2.30 9 6.89 2.57 Information and communications technology 8 8.38 1.69 9 7.89 1.83 16 8.00 1.41 10 7.30 1.42 17 6.76 2.61 11 7.45 2.42 9 6.33 1.12 10 7.20 2.25 Security/stabilization/reconstruction 6 7.67 1.86 9 7.67 2.45 16 6.88 1.82 9 7.11 1.54 17 6.65 2.26 10 7.90 2.23 9 5.78 1.72 10 6.40 2.95 National reconciliation 6 8.00 1.67 11 8.64 1.75 15 6.27 2.15 9 6.56 1.13 18 6.78 2.34 10 7.60 2.55 8 6.00 3.25 10 5.60 2.88 Local governance and institutions 6 7.17 1.72 10 7.30 2.75 15 7.07 1.94 9 7.00 1.32 17 7.24 1.64 9 8.11 1.69 9 6.56 2.24 10 7.10 2.81 Social cohesion 7 7.43 1.90 10 7.00 2.91 15 7.20 2.01 9 6.67 1.73 18 6.61 1.79 11 7.27 1.95 9 5.67 1.87 9 6.56 2.60 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar? (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 3 6.33 2.89 5 4.00 2.55 8 6.50 1.20 5 5.40 1.52 9 5.44 2.19 6 5.00 1.67 6 4.33 1.51 7 4.29 2.36 Gender equity 4 6.75 2.63 5 3.60 2.19 9 6.56 2.13 6 5.67 1.37 9 4.78 1.92 6 5.33 1.86 5 4.80 1.48 5 4.00 1.87 Private sector development 5 7.80 1.64 6 4.50 2.07 7 6.86 1.46 7 5.43 2.07 9 5.22 1.99 9 5.89 1.62 7 6.57 1.27 7 6.29 1.50 Education 7 7.29 1.89 7 5.43 2.15 10 7.30 0.95 6 6.17 2.99 13 5.85 1.82 8 5.63 1.30 8 6.38 1.69 5 5.60 1.52 Public sector governance/reform 5 7.00 2.35 7 4.86 2.04 10 7.30 1.25 7 6.29 3.09 12 5.92 1.93 7 5.57 2.23 8 5.25 1.49 7 6.29 1.38 Global/regional integration 5 6.60 1.95 4 3.50 2.08 9 6.44 1.13 7 6.00 2.94 11 5.82 2.04 7 5.14 1.77 7 5.14 1.21 5 5.20 1.30 Food security 8 6.50 1.60 8 5.50 2.62 9 6.56 1.24 5 5.20 1.92 10 5.30 1.77 8 5.38 1.77 5 5.60 2.30 5 5.00 1.58 Urban development 4 7.00 1.41 7 6.14 2.61 7 6.29 1.25 7 6.00 1.29 9 5.11 1.96 7 5.43 1.40 7 5.43 2.23 4 5.50 1.73 Energy 4 6.75 1.26 7 7.00 2.31 10 7.00 1.63 8 5.38 1.85 11 4.73 2.24 7 6.14 2.19 8 6.25 1.28 6 5.83 2.23 Water and sanitation 2 5.50 2.12 5 5.40 1.67 9 6.78 1.30 5 6.20 2.86 9 4.33 2.06 6 5.33 1.63 6 4.83 1.60 4 5.50 1.29 Pollution 4 5.75 1.50 5 5.40 2.30 10 6.20 1.40 7 5.71 3.20 10 4.30 2.16 6 5.17 1.33 4 5.25 1.71 5 5.40 1.67 Job creation/employment 4 6.50 2.38 8 5.38 2.72 9 7.11 1.90 6 5.67 3.14 12 4.92 2.07 5 5.00 1.22 5 5.80 1.10 5 6.00 2.55 Health 5 6.60 1.52 9 5.44 2.46 9 7.22 1.09 7 6.14 2.73 10 5.20 2.04 8 6.00 1.51 8 5.88 1.25 7 5.86 1.68 Financial markets 6 6.83 1.72 7 4.71 2.06 9 6.89 1.27 7 7.43 1.81 9 5.56 1.81 8 5.75 2.25 7 5.29 1.11 7 6.71 1.80 Transport 6 6.83 1.83 8 6.25 2.19 10 7.30 1.25 6 6.67 2.16 11 6.00 1.67 8 6.25 1.75 7 6.86 1.35 6 6.50 1.05 Agriculture and rural development 8 6.38 2.13 8 4.50 2.20 11 7.27 1.62 8 6.50 1.85 14 6.57 1.34 8 6.00 2.14 8 6.50 1.85 5 6.20 0.84 Trade and exports 4 6.50 3.00 5 3.80 1.92 6 6.17 1.47 7 5.57 2.07 8 5.50 2.27 7 5.71 2.29 7 5.57 1.40 5 5.00 2.00 Crime and violence 2 5.00 2.83 5 4.40 1.14 5 5.00 2.00 5 5.20 1.92 6 4.67 2.34 7 4.43 1.90 5 4.80 2.39 5 4.60 2.30 Natural resource management 5 6.40 1.82 5 5.20 2.05 8 6.63 1.30 6 4.83 2.32 12 5.92 2.02 7 5.43 1.99 6 4.50 1.64 6 5.00 2.28 Climate change 8 6.13 1.89 5 4.80 2.17 7 7.14 1.46 6 5.83 1.47 10 5.30 2.11 8 5.62 1.77 6 5.00 2.53 5 4.40 1.67 Poverty reduction 8 6.63 2.07 9 5.67 2.69 12 7.00 1.48 6 6.33 3.39 16 5.63 1.78 8 5.63 1.92 8 6.88 0.99 6 5.67 1.03 Anti corruption 4 7.00 2.00 6 4.17 2.32 7 6.00 1.29 6 5.00 2.45 9 4.11 2.37 6 4.50 1.52 5 4.80 1.48 5 5.20 2.39 Judiciary reform 2 5.50 2.12 6 4.33 2.34 7 5.86 1.46 6 4.83 1.94 8 4.50 2.39 6 4.50 1.52 5 4.80 1.79 5 4.80 2.17 Economic growth 8 6.63 2.07 9 5.44 2.30 11 6.91 1.45 7 6.29 3.15 12 5.50 1.68 9 5.89 1.54 7 6.00 0.82 8 6.50 2.27 Disaster risk management 8 6.25 1.67 8 6.38 2.33 11 6.82 1.60 6 6.50 3.39 10 4.20 2.04 7 5.43 1.72 6 5.33 1.75 5 5.60 1.52 Equality of opportunity 3 5.33 1.53 6 5.00 2.83 7 6.29 1.60 6 5.83 2.64 8 4.25 1.98 8 5.25 1.16 6 5.17 1.47 6 4.83 1.33 Information and communications technology 3 5.67 2.08 9 5.67 2.74 12 7.25 1.54 8 6.00 2.07 9 5.22 2.91 7 5.14 1.68 6 6.33 1.37 5 5.00 1.41 Security/stabilization/reconstruction 3 6.33 2.08 8 5.50 2.51 6 5.83 1.72 6 4.67 2.25 8 3.87 2.30 6 4.83 1.47 3 3.67 1.15 6 4.83 2.32 National reconciliation 3 6.00 2.65 8 5.88 2.17 6 5.17 1.72 6 5.00 2.45 8 4.13 2.47 6 4.67 1.37 5 4.80 2.17 5 4.80 2.59 Local governance and institutions 3 6.00 2.65 8 5.38 2.62 8 6.13 1.73 6 4.67 2.25 11 5.00 1.84 6 5.33 1.03 4 4.75 2.06 5 4.20 0.45 Social cohesion 4 6.50 2.38 8 5.25 2.92 8 6.00 1.93 6 5.00 2.00 8 4.38 2.13 7 4.57 1.40 6 4.50 2.07 5 4.60 0.89 75 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results (continued) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 9 6.44 1.74 9 5.11 1.69 17 6.71 1.61 9 5.78 2.28 16 5.44 1.50 12 6.17 1.27 9 6.33 1.50 7 6.29 0.76 help to achieve development results in Myanmar? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems in 7 7.29 2.21 8 5.75 1.83 14 6.79 1.53 8 6.00 2.56 15 5.67 1.35 12 5.42 1.31 7 5.29 2.06 8 5.88 1.25 Myanmar? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 8 7.50 1.85 11 7.55 2.38 17 7.00 1.58 8 6.13 2.36 12 5.42 1.31 12 5.92 1.88 8 5.88 2.59 8 6.50 2.27 meet the needs of Myanmar The World Bank Group meets Myanmar’s needs for 9 7.56 1.59 11 7.45 2.25 17 7.18 1.47 8 5.75 2.43 13 5.62 1.50 11 5.73 1.19 8 6.50 2.45 9 6.33 2.35 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Weekly 22.2% 0.0% 10.5% 10.0% 5.3% 8.3% 11.1% 0.0% Monthly 33.3% 9.1% 31.6% 20.0% 5.3% 16.7% 11.1% 40.0% A few times a year 22.2% 27.3% 52.6% 30.0% 47.4% 66.7% 55.6% 40.0% Rarely 22.2% 27.3% 5.3% 40.0% 31.6% 8.3% 22.2% 10.0% Never 0.0% 36.4% 0.0% 0.0% 10.5% 0.0% 0.0% 10.0% 76 World Bank Group Country Opinion Survey 2017: Myanmar D. The World Bank Group’s Knowledge Work and Activities (continued) In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 8 7.13 1.96 7 6.00 2.77 13 6.85 1.28 8 5.63 2.07 16 6.06 1.88 10 6.20 0.79 6 5.33 2.42 8 5.50 1.20 Include appropriate level of stakeholder 9 7.33 2.00 5 7.40 2.07 13 7.00 1.47 8 6.13 2.30 15 5.27 1.71 8 6.38 1.19 7 4.86 2.12 7 5.14 1.07 involvement during preparation* Lead to practical solutions* 9 7.44 1.51 7 6.86 2.12 16 7.06 1.39 8 6.25 1.91 15 5.80 1.26 11 6.27 0.79 7 5.71 2.43 9 5.33 1.32 Are accessible (well written and easy to 9 7.78 1.64 7 7.43 2.57 15 7.20 1.32 8 6.37 1.92 17 5.88 1.58 11 6.36 0.92 8 6.00 2.62 10 6.30 1.34 understand) Are source of relevant information on global good 9 7.89 1.69 8 7.00 2.88 14 7.50 1.51 8 7.13 1.64 17 6.71 1.57 11 7.18 1.72 8 6.75 2.49 9 6.44 1.74 practices Are relevant to country challenges* 9 7.78 1.64 7 6.86 2.12 14 7.07 1.33 8 6.63 1.41 16 5.81 2.04 9 6.00 1.41 7 5.29 2.43 10 5.70 1.49 Are adequately disseminated* 9 7.78 1.64 6 6.00 2.61 14 6.93 1.54 9 5.33 2.55 17 4.65 2.18 10 5.70 2.00 6 5.00 2.83 9 4.44 0.88 Are translated enough into local language 9 7.44 2.24 7 5.29 3.15 15 6.47 1.64 8 5.50 2.14 14 4.93 2.13 9 5.44 2.01 7 4.86 2.67 6 5.50 0.84 Are adaptable to Myanmar’s specific development 9 7.56 1.74 8 6.63 2.67 15 6.93 1.44 8 6.13 2.17 16 5.63 1.96 9 6.22 2.05 7 5.57 2.64 8 5.75 0.89 challenges and country circumstances *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work 8 6.87 2.03 11 6.00 2.28 18 7.17 1.62 9 5.89 2.20 15 5.93 1.71 10 5.90 1.29 8 6.13 1.96 7 6.29 2.75 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 10 7.30 1.83 10 6.80 2.35 18 7.17 1.50 8 6.75 2.38 15 6.60 1.35 11 6.00 1.18 8 6.75 2.05 8 7.37 1.69 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 77 World Bank Group Country Opinion Survey 2017: Myanmar E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 8 5.63 2.62 4 5.25 1.50 12 3.75 2.67 8 6.13 2.85 9 5.00 0.87 6 5.50 1.87 5 5.20 2.39 4 3.75 1.71 The World Bank Group effectively monitors and 10 4.70 3.16 8 5.38 3.78 14 4.07 2.40 8 5.50 2.56 12 5.33 1.50 6 3.83 1.60 8 5.37 2.26 5 4.00 2.35 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 10 4.70 3.16 7 4.71 3.30 12 4.00 2.73 8 5.88 2.85 12 4.92 1.73 7 4.86 1.21 5 5.60 2.30 4 3.00 1.15 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 8 5.37 3.16 7 5.57 2.94 11 3.64 2.38 7 7.29 2.69 12 5.25 2.09 8 4.88 1.81 6 5.67 2.66 4 4.25 2.06 requirements are reasonable The World Bank Group’s conditions on its lending 8 5.75 2.87 7 5.71 3.15 14 4.21 2.49 8 6.00 2.83 13 4.62 1.76 8 4.75 1.98 5 5.80 2.05 5 3.60 1.95 are reasonable The World Bank Group takes decisions quickly in 8 5.25 2.60 5 5.60 2.51 13 3.85 2.51 8 5.88 2.85 11 5.09 1.58 6 4.67 2.50 5 5.40 1.52 4 3.50 1.29 Myanmar Working with the World Bank Group increases 10 5.40 2.91 9 5.00 3.67 16 3.88 2.50 8 5.63 3.34 15 5.07 1.75 10 5.10 2.18 8 5.38 2.56 6 4.83 2.23 Myanmar’s institutional capacity Where country systems are adequate, the World 7 6.29 2.63 5 5.80 3.49 11 3.82 2.44 7 6.29 2.93 11 5.09 1.64 7 5.29 2.56 6 5.50 2.43 4 4.50 2.38 Bank Group makes appropriate use of them The World Bank Group provides effective 10 5.20 2.70 8 5.63 3.11 15 4.53 2.61 7 6.29 2.93 12 4.75 1.42 7 5.57 2.30 6 5.33 1.37 5 4.60 2.07 implementation support Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 8 7.50 1.41 11 5.73 2.24 15 7.13 1.55 8 5.88 2.17 12 6.00 1.60 11 5.82 0.87 5 7.00 2.24 7 6.43 0.53 private public partnerships in Myanmar? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank 6 7.00 1.26 6 5.00 2.45 9 5.89 1.05 6 6.67 1.86 9 5.67 2.45 7 5.57 0.98 4 5.25 1.89 3 5.67 1.53 Group is adequately staffed in Myanmar? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2017: Myanmar E. Working with the World Bank Group (continued) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time 8 7.00 1.69 9 6.00 1.87 14 7.07 1.73 7 5.71 1.89 12 5.00 1.71 9 5.56 0.73 5 5.60 1.14 6 6.67 1.03 in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups F. The Future Role of the World Bank Group in Myanmar Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Offer more innovative knowledge services 0.0% 0.0% 5.6% 0.0% 10.5% 0.0% 22.2% 8.3% Collaborate more effectively with Government 60.0% 75.0% 44.4% 20.0% 31.6% 41.7% 44.4% 33.3% clients Work faster 10.0% 0.0% 11.1% 20.0% 5.3% 8.3% 0.0% 8.3% Reduce the complexity of obtaining World Bank 20.0% 16.7% 16.7% 40.0% 21.1% 41.7% 11.1% 8.3% Group financing Increase availability of Reimbursable Advisory 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Services* Help to bring discipline/effective supervision to 20.0% 8.3% 22.2% 10.0% 15.8% 0.0% 11.1% 8.3% implementation of investment projects Offer more innovative financial products* 10.0% 0.0% 5.6% 50.0% 5.3% 8.3% 0.0% 16.7% Ensure greater selectivity in its work 0.0% 8.3% 5.6% 0.0% 0.0% 0.0% 0.0% 8.3% Provide more adequate data/knowledge/statistics/figures on Myanmar’s 10.0% 25.0% 27.8% 20.0% 21.1% 58.3% 44.4% 33.3% economy Improve the competitiveness of its financing 0.0% 8.3% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% compared to markets Reach out more to groups outside of Government* 0.0% 0.0% 0.0% 20.0% 36.8% 16.7% 22.2% 0.0% Increase the level of capacity development in the 70.0% 33.3% 38.9% 10.0% 26.3% 0.0% 44.4% 41.7% country* Improve the quality of its experts as related to 0.0% 8.3% 0.0% 0.0% 10.5% 25.0% 0.0% 8.3% Myanmar’s specific challenges Increase the level of World Bank Group staffing in 0.0% 0.0% 11.1% 0.0% 5.3% 0.0% 0.0% 0.0% Myanmar’s office Other 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2017: Myanmar F. The Future Role of the World Bank Group in Myanmar (continued) When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Financial services 22.2% 50.0% 50.0% 44.4% 36.8% 50.0% 22.2% 54.5% Knowledge products 11.1% 0.0% 0.0% 11.1% 15.8% 8.3% 11.1% 9.1% Convening services 0.0% 8.3% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% None of the above 11.1% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Myanmar 55.6% 41.7% 50.0% 33.3% 42.1% 41.7% 66.7% 36.4% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Myanmar? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Social cohesion 11.1% 9.1% 13.3% 0.0% 5.9% 0.0% 0.0% 18.2% Public financial management 66.7% 63.6% 100.0% 75.0% 82.4% 90.9% 77.8% 63.6% Reducing violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% Access to justice systems 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Security mechanisms 0.0% 9.1% 0.0% 0.0% 11.8% 9.1% 0.0% 0.0% Conflict resolution mechanisms 0.0% 9.1% 0.0% 0.0% 0.0% 9.1% 11.1% 0.0% Access to basic services 55.6% 36.4% 40.0% 0.0% 41.2% 27.3% 33.3% 36.4% Capacity of state institutions 44.4% 54.5% 60.0% 50.0% 35.3% 63.6% 55.6% 54.5% Jobs 55.6% 27.3% 13.3% 37.5% 23.5% 27.3% 0.0% 18.2% Improving livelihoods 33.3% 27.3% 26.7% 37.5% 58.8% 36.4% 33.3% 36.4% Social safety nets 0.0% 27.3% 33.3% 37.5% 11.8% 18.2% 55.6% 18.2% Stimulating dialogue to promote peace and stability 0.0% 18.2% 0.0% 12.5% 5.9% 18.2% 0.0% 9.1% Which THREE areas below would benefit most from other donors in Myanmar? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Social cohesion 62.5% 75.0% 40.0% 25.0% 23.5% 40.0% 12.5% 22.2% Public financial management 0.0% 25.0% 20.0% 25.0% 5.9% 20.0% 0.0% 0.0% Reducing violence 0.0% 0.0% 0.0% 12.5% 11.8% 10.0% 12.5% 22.2% Access to justice systems 0.0% 12.5% 13.3% 0.0% 29.4% 0.0% 0.0% 22.2% Security mechanisms 0.0% 0.0% 6.7% 12.5% 0.0% 20.0% 0.0% 11.1% Conflict resolution mechanisms 12.5% 0.0% 13.3% 25.0% 35.3% 40.0% 37.5% 11.1% Access to basic services* 75.0% 12.5% 53.3% 12.5% 17.6% 20.0% 37.5% 33.3% Capacity of state institutions 0.0% 0.0% 20.0% 12.5% 17.6% 20.0% 37.5% 22.2% Jobs 37.5% 62.5% 46.7% 37.5% 17.6% 10.0% 0.0% 22.2% Improving livelihoods 37.5% 37.5% 20.0% 12.5% 17.6% 20.0% 37.5% 44.4% Social safety nets 25.0% 50.0% 6.7% 12.5% 29.4% 40.0% 50.0% 22.2% Stimulating dialogue to promote peace and stability 12.5% 12.5% 33.3% 50.0% 64.7% 60.0% 50.0% 33.3% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2017: Myanmar G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Local radio 0.0% 0.0% 0.0% 0.0% 5.6% 8.3% 0.0% 0.0% International radio 0.0% 8.3% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Social media 54.5% 41.7% 41.2% 30.0% 44.4% 58.3% 37.5% 54.5% International newspapers 9.1% 0.0% 5.9% 30.0% 0.0% 8.3% 0.0% 0.0% Local television 54.5% 25.0% 11.8% 10.0% 22.2% 8.3% 25.0% 27.3% Internet 45.5% 25.0% 64.7% 80.0% 50.0% 33.3% 37.5% 36.4% Periodicals 27.3% 41.7% 0.0% 10.0% 22.2% 33.3% 12.5% 18.2% International television 0.0% 16.7% 5.9% 20.0% 11.1% 0.0% 0.0% 0.0% Local newspapers 9.1% 41.7% 52.9% 20.0% 33.3% 16.7% 50.0% 63.6% Other 0.0% 0.0% 11.8% 0.0% 5.6% 0.0% 12.5% 0.0% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other World Bank Group’s publications and other written 50.0% 66.7% 37.5% 40.0% 33.3% 16.7% 12.5% 20.0% materials e-Newsletters 20.0% 0.0% 25.0% 40.0% 27.8% 16.7% 25.0% 30.0% World Bank Group’s 70.0% 25.0% 25.0% 40.0% 33.3% 41.7% 37.5% 40.0% seminars/workshops/conferences Mobile phones 0.0% 33.3% 6.3% 10.0% 5.6% 0.0% 12.5% 20.0% Direct contact with World Bank Group 10.0% 8.3% 18.8% 20.0% 38.9% 25.0% 12.5% 40.0% World Bank Group’s website* 50.0% 33.3% 68.8% 20.0% 22.2% 33.3% 62.5% 20.0% Social media 0.0% 33.3% 6.3% 10.0% 33.3% 50.0% 37.5% 30.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Yes 44.4% 16.7% 50.0% 37.5% 37.5% 25.0% 50.0% 33.3% No 55.6% 83.3% 50.0% 62.5% 62.5% 75.0% 50.0% 66.7% Do you have reliable access to the Internet? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Yes 90.0% 66.7% 75.0% 80.0% 83.3% 80.0% 100.0% 63.6% No 10.0% 33.3% 25.0% 20.0% 16.7% 20.0% 0.0% 36.4% 81 World Bank Group Country Opinion Survey 2017: Myanmar G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Yes 80.0% 45.5% 76.5% 80.0% 73.7% 70.0% 100.0% 72.7% No 20.0% 54.5% 23.5% 20.0% 26.3% 30.0% 0.0% 27.3% Do you currently consult the World Bank Group social media sites? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Yes 60.0% 45.5% 50.0% 30.0% 36.8% 66.7% 62.5% 16.7% No 40.0% 54.5% 50.0% 70.0% 63.2% 33.3% 37.5% 83.3% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other High speed/WiFi 100.0% 100.0% 100.0% 90.0% 87.5% 90.0% 85.7% 88.9% Dial-up 0.0% 0.0% 0.0% 10.0% 12.5% 10.0% 14.3% 11.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on Financial Sector/ Research Institute/ President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 8 4.63 1.77 5 3.20 1.30 15 3.40 2.03 8 4.75 2.60 13 3.62 2.14 7 5.00 2.52 8 4.13 3.31 9 5.56 2.55 navigate I find the information on the World Bank Group’s 8 5.00 2.14 6 4.00 2.97 15 3.33 1.76 8 4.00 2.00 15 4.40 2.23 9 4.89 2.37 8 4.50 2.98 9 6.11 2.26 websites useful The World Bank Group’s social media channels are valuable sources of information about the 5 4.20 0.84 8 4.38 2.39 13 4.08 1.55 5 4.40 2.30 9 4.56 1.51 8 4.75 2.55 7 4.29 2.93 6 5.33 2.16 institution When I need information from the World Bank 6 3.17 1.17 5 4.20 2.39 14 3.93 1.94 8 4.00 2.20 12 4.00 2.49 9 5.89 3.26 6 4.33 2.66 8 5.75 1.49 Group I know how to find it The World Bank Group is responsive to my 7 4.86 2.27 4 4.75 3.77 12 4.08 2.11 6 3.67 2.42 13 5.15 2.44 9 5.67 3.39 5 3.80 2.59 7 7.14 1.21 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Yes 63.6% 71.4% 73.7% 80.0% 31.6% 36.4% 37.5% 54.5% No 36.4% 28.6% 26.3% 20.0% 68.4% 63.6% 62.5% 45.5% 82 World Bank Group Country Opinion Survey 2017: Myanmar H. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Myanmar?* (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other The World Bank (IDA) 60.0% 50.0% 81.3% 10.0% 33.3% 50.0% 40.0% 88.9% The International Finance Corporation (IFC) 20.0% 33.3% 18.8% 80.0% 33.3% 50.0% 20.0% 0.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% (MIGA) Other 20.0% 16.7% 0.0% 10.0% 16.7% 0.0% 40.0% 11.1% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Yes 36.4% 0.0% 20.0% 20.0% 10.5% 22.2% 0.0% 20.0% No 63.6% 100.0% 80.0% 80.0% 89.5% 77.8% 100.0% 80.0% If yes, what was your view of how the two institutions work together in Myanmar? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other The two institutions work well together 66.7% 0.0% 100.0% 100.0% 100.0% 50.0% 0.0% 50.0% The way the two institutions work together needs 33.3% 0.0% 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ (Responses combined) President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Observer* 10.0% 70.0% 6.3% 10.0% 44.4% 36.4% 12.5% 20.0% Use World Bank Group reports/data 10.0% 30.0% 68.8% 30.0% 38.9% 45.5% 37.5% 40.0% Engage in World Bank Group related/sponsored 60.0% 0.0% 12.5% 50.0% 22.2% 18.2% 25.0% 40.0% events/activities* Collaborate as part of my professional duties* 60.0% 10.0% 50.0% 50.0% 16.7% 9.1% 25.0% 50.0% Use World Bank Group website for information, 20.0% 20.0% 25.0% 20.0% 33.3% 36.4% 62.5% 20.0% data, research, etc. *Significantly different between stakeholder groups What’s your gender? Employee of a Ministry/ Private Sector/ Academia/ Office of Office of PMU/Consultant on a Financial Sector/ Research Institute/ Percentage of Respondents President/Minister Parliamentarian WBG-supported Project Private Bank CSO Media Think Tank Other Female 27.3% 16.7% 47.4% 30.0% 52.6% 30.8% 66.7% 58.3% Male 72.7% 83.3% 52.6% 70.0% 47.4% 69.2% 33.3% 41.7% 83 World Bank Group Country Opinion Survey 2017: Myanmar Appendix C: Responses to Indicator Questions by Geographic Location17  Yangon N=52  Nay Pyi Taw N=32  Other N=26 B. Overall Attitudes toward the World Bank Group Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 41 5.73 1.94 32 7.16 1.71 20 6.60 2.01 Group’s effectiveness in Myanmar.* (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 45 6.62 1.92 31 7.55 1.57 23 6.65 2.60 in development in Myanmar The World Bank Group’s work is aligned with what I 44 6.09 1.87 31 7.61 1.56 20 6.75 2.27 consider the development priorities for Myanmar* *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD Responsiveness to needs* 36 4.75 1.40 27 7.04 1.81 18 4.72 1.67 Flexibility (in terms of the institution’s products and 33 4.24 1.71 22 5.91 2.16 13 4.85 1.46 services)* Flexibility (in terms of changing country circumstances)* 37 4.73 1.71 28 6.54 1.99 17 5.18 1.88 Being inclusive* 39 4.46 1.73 28 6.75 1.96 14 5.29 2.43 Openness (sharing data and other information)* 43 5.26 2.16 28 7.39 1.93 16 6.38 2.60 Collaboration with the Government* 46 6.50 2.00 32 7.84 1.69 18 6.61 2.35 The speed in which it gets things accomplished on the 39 4.64 1.78 27 6.48 1.67 15 5.93 1.91 ground* Helping to bring discipline/effective supervision to 35 5.23 1.63 26 7.00 1.39 13 5.54 2.07 implementation of investment projects* Collaboration with civil society* 43 4.93 1.86 23 6.52 1.75 16 6.00 1.90 Staff accessibility* 36 5.08 2.06 29 7.24 1.77 17 5.18 2.38 Collaboration with other donors and development partners 38 6.03 1.82 27 7.07 2.00 13 6.23 2.28 Collaboration with the private sector 32 5.06 1.95 24 6.33 2.06 14 6.00 2.00 Collaboration with the UN 31 5.94 1.88 21 6.67 1.74 13 7.08 2.18 Straightforwardness and honesty* 41 5.93 2.05 27 7.41 1.72 17 6.82 2.70 Treating clients and stakeholders in Myanmar with respect* 39 5.95 2.22 27 7.52 1.87 15 6.40 2.23 Being a long-term partner* 40 6.58 2.16 29 7.83 1.81 18 6.72 2.54 *Significantly different between geographic locations 17110 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 84 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 43 5.70 1.58 30 6.63 1.67 18 5.61 1.50 achieve development results in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to 39 5.62 1.60 25 7.12 1.90 17 5.47 1.62 build/strengthen existing country systems in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 38 5.50 1.59 29 7.38 1.68 19 7.16 2.61 needs of Myanmar* The World Bank Group meets Myanmar’s needs for 37 5.76 1.67 30 7.33 1.63 20 7.00 2.49 knowledge services* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD Are adaptable to Myanmar’s specific development 38 5.68 1.96 28 7.25 1.40 16 6.19 2.51 challenges and country circumstances* *Significantly different between geographic locations Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 41 5.85 1.75 30 7.07 1.66 19 6.11 2.47 development results in your country?* Overall, how would you rate the technical quality of the 42 6.31 1.73 32 7.34 1.66 18 7.17 2.09 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Yangon Nay Pyi Taw Other N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Myanmar 28 5.32 1.96 25 4.36 2.51 9 5.22 2.54 Where country systems are adequate, the World Bank 28 5.89 2.11 23 4.83 2.67 10 4.40 2.91 Group makes appropriate use of them 85 World Bank Group Country Opinion Survey 2017: Myanmar Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Myanmar COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Myanmar?” Collaborating with the WBG N=57 Not collaborating with the WBG N=46 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 57 6.21 1.98 46 4.37 2.32 Myanmar?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 52 6.73 1.77 38 6.05 2.24 Group’s effectiveness in Myanmar. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Myanmar solve its most complicated 48 6.50 1.62 36 5.53 2.09 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 103 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 86 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Myanmar? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 24.6% 15.2% Water and sanitation 1.8% 2.2% Pollution 0.0% 2.2% Job creation/employment 17.5% 30.4% Health 15.8% 10.9% National reconciliation 3.5% 10.9% Financial markets 8.8% 10.9% Social protection 1.8% 2.2% Gender equity 3.5% 0.0% Private sector development 14.0% 8.7% Education 31.6% 37.0% Public sector governance/reform 36.8% 21.7% Security/stabilization/reconstruction 7.0% 10.9% Global/regional integration 0.0% 0.0% Food security 3.5% 2.2% Urban development 0.0% 0.0% Judiciary reform 0.0% 4.3% Economic growth 33.3% 28.3% Disaster risk management 8.8% 8.7% Equality of opportunity 1.8% 2.2% Local governance and institutions 1.8% 2.2% Information and communications technology 10.5% 4.3% Transport 19.3% 13.0% Agriculture and rural development 21.1% 34.8% Trade and exports 3.5% 2.2% Crime and violence 0.0% 0.0% Natural resource management 8.8% 4.3% Social cohesion 0.0% 0.0% Climate change 0.0% 0.0% Poverty reduction 14.0% 23.9% Anti corruption 5.3% 2.2% How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Myanmar Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing (IPF)* 37 6.32 2.04 28 5.11 2.04 Development Policy Financing (DPF)* 34 6.35 1.57 27 5.48 1.72 Program-for-Results Financing (PforR) 26 5.92 1.79 24 5.00 2.13 Trust funds and grants 36 6.03 1.73 29 5.59 1.94 Guarantees* 20 6.10 1.80 24 4.67 1.88 IFC Investment Services* 31 6.26 1.83 24 5.04 1.68 IFC Advisory Services* 30 6.53 1.85 22 4.82 1.71 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 53 6.91 1.89 41 7.15 2.29 development in Myanmar The World Bank Group’s work is aligned with what I consider 51 6.84 1.76 40 6.60 2.26 the development priorities for Myanmar To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 41 6.12 1.72 38 5.03 1.90 Flexibility (in terms of the institution’s products and services) 36 5.17 1.95 33 4.58 1.92 Flexibility (in terms of changing country circumstances) 41 5.71 1.86 39 5.15 2.10 Being inclusive 43 5.84 2.08 36 4.92 2.21 Openness (sharing data and other information)* 46 6.61 2.18 40 5.60 2.41 Collaboration with the Government 53 7.19 1.89 42 6.76 2.18 The speed in which it gets things accomplished on the 44 5.91 1.88 38 4.89 1.90 ground* Helping to bring discipline/effective supervision to 44 6.48 1.44 30 5.27 1.96 implementation of investment projects* Collaboration with civil society* 41 5.93 1.92 38 5.03 1.87 Staff accessibility* 45 6.49 2.11 36 5.08 2.18 Collaboration with other donors and development partners 45 6.76 1.91 33 5.85 2.11 Collaboration with the private sector* 39 6.23 2.03 30 4.90 1.92 Collaboration with the UN* 34 6.91 1.69 31 5.94 2.10 Straightforwardness and honesty* 45 7.09 1.84 38 6.13 2.43 Treating clients and stakeholders in Myanmar with respect 45 6.93 1.99 35 6.09 2.37 Being a long-term partner 47 7.28 1.78 37 6.81 2.56 *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 49 6.14 2.25 39 6.33 2.63 Gender equity 50 5.82 2.23 38 5.76 2.62 Private sector development 50 7.46 1.76 40 7.75 1.92 Education 52 8.19 1.79 41 8.63 1.67 Public sector governance/reform 51 8.02 1.61 40 8.50 1.84 Global/regional integration 50 6.56 2.00 40 6.88 2.20 Food security 53 6.94 2.05 39 7.28 2.31 Urban development 52 6.88 1.88 41 7.46 2.38 Energy 53 7.72 1.86 39 8.10 1.77 Water and sanitation 52 6.73 1.66 38 7.00 2.38 Pollution 52 7.00 1.74 38 6.71 2.37 Job creation/employment 52 7.81 1.79 39 8.23 1.91 Health 52 8.08 1.52 39 7.92 2.21 Financial markets 52 7.77 1.62 39 7.85 1.99 Transport 53 8.02 1.53 40 8.03 2.04 Agriculture and rural development 53 8.06 1.52 41 8.41 1.76 Trade and exports* 52 7.25 1.95 39 8.18 1.94 Crime and violence 47 5.68 2.21 38 6.34 2.30 Natural resource management 51 7.06 1.77 39 7.49 2.19 Climate change 52 6.92 2.06 40 7.20 2.30 Poverty reduction 53 8.28 1.39 41 8.76 1.55 Anti corruption* 50 7.10 1.97 40 8.15 2.03 Judiciary reform 48 6.56 2.20 39 7.46 2.38 Economic growth 53 8.49 1.49 40 8.67 1.73 Disaster risk management 53 6.96 2.31 40 7.00 2.17 Equality of opportunity 52 6.77 1.96 37 7.32 2.03 Information and communications technology 53 7.51 1.93 39 7.67 2.13 Security/stabilization/reconstruction 50 6.74 2.13 38 7.42 2.19 National reconciliation* 49 6.35 2.33 39 7.44 2.48 Local governance and institutions 49 6.92 1.93 37 7.70 2.00 Social cohesion 49 6.73 1.93 39 7.10 2.11 *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 27 5.59 2.12 21 4.71 1.79 Gender equity* 28 5.82 2.02 20 4.55 1.79 Private sector development* 34 6.53 1.46 22 5.36 1.92 Education 38 6.39 1.44 25 6.04 2.13 Public sector governance/reform 38 6.55 1.74 25 5.68 2.12 Global/regional integration 28 5.89 1.87 26 5.46 1.79 Food security 34 5.74 1.73 24 5.75 1.87 Urban development 29 5.93 1.53 22 5.55 2.04 Energy 38 6.26 1.61 23 5.65 2.42 Water and sanitation 24 5.75 1.75 21 5.19 2.04 Pollution 30 5.77 1.74 21 4.81 2.23 Job creation/employment 29 6.07 1.89 23 5.39 2.48 Health 36 6.14 1.50 26 5.92 2.13 Financial markets 35 6.29 1.71 25 6.12 1.88 Transport 34 6.59 1.46 27 6.56 1.91 Agriculture and rural development 42 6.36 1.79 28 6.54 1.57 Trade and exports 28 5.82 1.94 20 5.25 1.92 Crime and violence 23 4.65 1.99 17 4.65 1.62 Natural resource management 33 5.82 2.08 22 5.00 1.63 Climate change 33 5.94 1.92 22 5.00 1.80 Poverty reduction 42 6.36 1.76 31 5.94 2.10 Anti corruption 29 5.38 2.04 20 4.60 2.04 Judiciary reform 25 5.32 1.80 20 4.45 1.73 Economic growth 40 6.37 1.73 29 6.03 2.06 Disaster risk management 36 6.00 1.84 24 5.38 2.41 Equality of opportunity 30 5.47 1.87 19 4.84 1.86 Information and communications technology 36 5.94 2.04 22 5.91 2.37 Security/stabilization/reconstruction 25 5.24 1.92 21 4.57 2.20 National reconciliation 25 5.20 1.83 21 4.48 2.25 Local governance and institutions 30 5.50 1.81 21 4.81 2.04 Social cohesion 29 5.45 1.88 21 4.71 2.19 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 53 6.28 1.60 35 5.69 1.71 achieve development results in Myanmar? (1-To no degree at all, 10-To a very significant degree) 90 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 45 6.38 1.79 34 5.56 1.85 build/strengthen existing country systems in Myanmar? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 49 6.45 1.72 34 6.32 2.38 needs of Myanmar The World Bank Group meets Myanmar’s needs for 49 6.67 1.59 34 6.29 2.37 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 45 6.49 1.63 31 5.58 2.23 Include appropriate level of stakeholder involvement during 43 6.60 1.66 32 5.44 2.34 preparation* Lead to practical solutions 47 6.60 1.54 34 6.06 2.04 Are accessible (well written and easy to understand) 50 6.70 1.75 35 6.23 2.06 Are source of relevant information on global good practices 49 6.96 1.77 35 7.06 2.25 Are relevant to country challenges 47 6.43 1.65 33 6.00 2.42 Are adequately disseminated 44 6.02 1.82 35 5.00 2.81 Are translated enough into local language 42 5.95 1.86 31 5.32 2.81 Are adaptable to Myanmar’s specific development challenges 45 6.44 1.52 33 6.00 2.52 and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 50 6.74 1.52 35 5.69 2.35 development results in your country?* Overall, how would you rate the technical quality of the World 51 7.06 1.57 37 6.68 2.01 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2017: Myanmar E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 38 4.79 2.13 19 5.47 2.65 The World Bank Group effectively monitors and evaluates the 46 4.67 2.56 24 4.83 2.26 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 43 4.56 2.49 23 5.26 2.53 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 41 5.05 2.45 23 5.22 2.61 reasonable The World Bank Group’s conditions on its lending are 42 4.98 2.36 27 4.93 2.53 reasonable The World Bank Group takes decisions quickly in Myanmar 38 4.58 2.18 23 5.48 2.41 Working with the World Bank Group increases Myanmar’s 49 4.82 2.67 31 5.03 2.47 institutional capacity Where country systems are adequate, the World Bank Group 35 5.20 2.53 25 5.40 2.52 makes appropriate use of them The World Bank Group provides effective implementation 43 5.05 2.40 29 5.14 2.36 support Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 47 6.55 1.59 29 6.10 2.01 partnerships in Myanmar? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 31 6.13 1.77 17 5.35 1.77 adequately staffed in Myanmar? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 46 6.33 1.73 22 5.36 1.68 measures and corrects its work in real time in Myanmar?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 44 4.20 2.19 29 3.69 2.44 I find the information on the World Bank Group’s websites 46 4.54 2.26 32 3.88 2.24 useful The World Bank Group’s social media channels are valuable 34 4.21 1.89 26 4.27 2.13 sources of information about the institution When I need information from the World Bank Group I know 45 4.42 2.34 25 4.08 2.34 how to find it The World Bank Group is responsive to my information 41 4.76 2.67 22 4.86 2.47 requests and inquiries 92 World Bank Group Country Opinion Survey 2017: Myanmar Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 145  FY 2017 Number of comparable respondents = 105 By weighting, the FY 2014 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2017 FY 2014 Office of the President/ Prime Minister/ Minister 10% 10% Office of Parliamentarian 10% 10% Government Institutions 20% 20% Local Government 5% 5% Bilateral/Multilateral Agency 5% 5% Civil Society 20% 20% Private Sector 15% 15% Academia/Research Institute/Think Tank 5% 5% Media 10% 10% A. General Issues facing Myanmar In general would you say that Myanmar is headed in...? Percentage of Respondents FY 2017 FY 2014 The right direction 70.3% 73.4% The wrong direction 4.0% 5.8% Not sure 25.7% 20.9% B. Overall Attitudes toward the World Bank Group year FY 2017 FY 2014 N Mean SD N Mean SD How familiar are you with the work of the World 102 5.43 2.36 136 4.80 2.35 Bank Group in Myanmar?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2017 and FY2014 year FY 2017 FY 2014 N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World 91 6.41 1.97 117 6.10 2.13 Bank Group’s effectivenes s in Myanmar. (1-Not effective at all, 10-Very effective) year FY 2017 FY 2014 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Myanmar 85 6.14 1.89 110 5.92 2.00 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 93 World Bank Group Country Opinion Survey 2017: Myanmar B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? (1-Strongly disagree, 10-Strongly agree) year FY 2017 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a 95 7.09 1.95 131 7.42 1.78 relevant role in development in Myanmar The World Bank Group’s work is aligned with what 93 6.78 1.97 129 6.88 1.93 I consider the development priorities for Myanmar To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2017 FY 2014 N Mean SD N Mean SD Responsiveness to needs* 80 5.56 1.91 85 6.20 1.94 Flexibility (in terms of the institution’s products and 67 4.92 1.93 86 5.76 1.86 services)* Flexibility (in terms of changing country 79 5.49 1.95 108 6.23 2.04 circumstances)* Being inclusive* 77 5.45 2.19 106 6.48 1.81 Openness (sharing data and other information) 84 6.27 2.29 113 6.19 2.06 Collaboration with the Government 93 7.06 1.92 111 7.51 1.69 The speed in which it gets things accomplished 79 5.45 1.86 84 5.54 2.02 on the ground Helping to bring discipline/effective supervision to 72 6.04 1.77 implementation of investment projects Collaboration with civil society 78 5.53 1.98 87 5.65 1.94 Staff accessibility 80 5.96 2.20 106 5.80 1.95 Collaboration with other donors and development 75 6.50 1.88 79 6.90 1.79 partners Collaboration with the private sector 69 5.77 2.05 82 5.88 1.82 Collaboration with the UN 64 6.61 1.83 Straightforwardness and honesty 82 6.80 2.17 101 6.35 1.87 Treating clients and stakeholders in Myanmar with 79 6.66 2.15 102 6.80 1.80 respect Being a long-term partner 84 7.05 2.16 97 7.10 1.95 *Significantly different between FY2017 and FY2014 94 World Bank Group Country Opinion Survey 2017: Myanmar C. World Bank Group’s Effectiveness and Results year FY 2017 FY 2014 N Mean SD N Mean SD To what extent does the World Bank Group’s work 88 6.02 1.67 121 6.24 1.67 help to achieve development results in Myanmar? (1-To no degree at all, 10-To a very significant degree) year FY 2017 FY 2014 N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., 79 6.05 1.78 117 6.09 1.69 procurement, financial management, etc.) in Myanmar? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Myanmar? (1-Strongly disagree, 10-Strongly agree) year FY 2017 FY 2014 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 83 6.50 2.02 132 6.46 2.00 Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s needs for knowledge services (e.g., research, analysis, 85 6.51 1.96 132 6.45 1.92 data, technical assistance) 95 World Bank Group Country Opinion Survey 2017: Myanmar D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2017 FY 2014 Weekly 8.1% Monthly 20.2% 14.9% A few times a year 43.4% 17.9% Rarely 21.2% 49.3% Never 7.1% 17.9% *Significantly different between FY2017 and FY2014 In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2017 FY 2014 N Mean SD N Mean SD Are timely 77 6.16 1.80 97 6.03 1.71 Include appropriate level of stakeholder 73 6.19 1.90 106 6.27 1.64 involvement during preparation Lead to practical solutions 82 6.39 1.61 107 6.57 1.69 Are accessible (well written and easy to 85 6.61 1.73 112 6.42 1.60 understand) Are source of relevant information on global good 84 7.08 1.79 106 6.38 1.79 practices* Are relevant to country challenges 80 6.43 1.78 Are adequately disseminated 82 5.71 2.24 107 5.61 1.94 Are translated enough into local language* 76 5.76 2.16 101 5.09 2.22 Are adaptable to Myanmar’s specific development 81 6.32 1.95 115 6.24 1.97 challenges and country circumstances *Significantly different between FY2017 and FY2014 year FY 2017 FY 2014 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 87 6.33 1.95 124 6.32 1.90 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 88 6.86 1.75 105 6.98 1.54 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 96 World Bank Group Country Opinion Survey 2017: Myanmar F. The Future Role of the World Bank Group in Myanmar When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar?* Percentage of Respondents FY 2017 FY 2014 Financial services 43.4% 36.4% Knowledge products 8.1% 11.4% Convening services 2.0% 15.2% None of the above 3.0% 1.5% The combination is appropriate for Myanmar 43.4% 28.8% Don't know 0.0% 6.8% *Significantly different between FY2017 and FY2014 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2017 FY 2014 Yes 39.2% 52.1% No 60.8% 47.9% *Significantly different between FY2017 and FY2014 Do you have reliable access to the Internet?* Percentage of Respondents FY 2017 FY 2014 Yes 78.9% 93.3% No 21.1% 6.7% *Significantly different between FY2017 and FY2014 Do you use/have you used the World Bank Group website?* Percentage of Respondents FY 2017 FY 2014 Yes 74.2% 45.5% No 25.8% 54.5% *Significantly different between FY2017 and FY2014 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2017 FY 2014 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 74 4.19 2.32 76 6.80 1.89 navigate* I find the information on the World Bank Group’s 78 4.37 2.26 76 7.04 1.72 websites useful* The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 59 4.44 1.93 71 6.06 1.80 are valuable sources of information about the institution* When I need information from the World Bank 69 4.33 2.28 98 6.20 2.12 Group I know how to find it* The World Bank Group is responsive to my 63 4.85 2.55 62 6.30 2.09 information requests and inquiries* *Significantly different between FY2017 and FY2014 97 World Bank Group Country Opinion Survey 2017: Myanmar Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 6.05 6.73 6.46 5.95 6.35 6.30 6.20 6.67 6.06 6.83 6.46 5.95 Group’s effectiveness in Myanmar. Overall the World Bank Group currently plays a relevant role 7.15 6.91 6.85 7.39 7.09 6.83 6.80 7.48 6.90 7.17 7.23 6.41 in development in Myanmar The World Bank Group’s work is aligned with what I 6.60 6.84 6.68 6.86 6.65 6.85 6.60 7.04 6.63 6.90 7.05 5.92 consider the development priorities for Myanmar Responsiveness to needs 5.03 6.12 5.65 5.00 5.52 5.43 5.22 6.09 5.06 6.32 5.87 4.52 Flexibility (in terms of the institution’s products and services) 4.58 5.17 4.92 5.07 5.08 4.75 4.67 5.75 4.73 5.36 5.37 4.14 Flexibility (in terms of changing country circumstances) 5.15 5.71 5.46 5.41 5.48 5.40 5.17 6.20 5.20 5.92 5.77 4.68 Being inclusive 4.92 5.84 5.41 4.88 5.54 4.89 4.87 6.32 4.98 5.88 5.66 4.54 Openness (sharing data and other information) 5.60 6.61 6.12 6.00 6.23 5.88 5.88 6.67 5.81 6.65 6.47 5.21 Collaboration with the Government 6.76 7.19 6.92 7.24 6.81 7.29 6.89 7.27 6.77 7.43 7.30 6.21 The speed in which it gets things accomplished on the 4.89 5.91 5.51 5.38 5.56 5.36 5.13 6.40 5.15 6.08 5.94 4.65 ground Helping to bring discipline/effective supervision to 5.27 6.48 5.86 6.27 6.13 5.69 5.67 6.76 5.49 6.72 6.44 4.90 implementation of investment projects Collaboration with civil society 5.03 5.93 5.53 5.21 5.54 5.32 5.21 6.21 5.20 5.96 5.83 4.62 Staff accessibility 5.08 6.49 6.03 4.73 5.80 5.71 5.22 6.92 5.36 6.48 6.21 4.73 Collaboration with other donors and development partners 5.85 6.76 6.51 6.07 6.33 6.57 6.16 7.00 6.26 6.72 6.70 5.76 Collaboration with the private sector 4.90 6.23 5.78 5.40 5.72 5.64 5.45 6.44 5.43 6.17 5.96 5.10 Collaboration with the UN 5.94 6.91 6.48 6.81 6.53 6.62 6.42 7.17 6.61 6.47 6.50 6.72 Straightforwardness and honesty 6.13 7.09 6.58 7.05 6.89 6.40 6.51 7.18 6.49 7.17 6.98 6.08 Treating clients and stakeholders in Myanmar with respect 6.09 6.93 6.69 6.63 6.72 6.62 6.35 7.43 6.53 6.96 7.00 5.91 Being a long-term partner 6.81 7.28 7.03 7.00 7.02 7.03 6.71 7.78 6.90 7.24 7.23 6.52 To what extent does the World Bank Group’s work help to 5.69 6.28 5.98 5.79 6.00 5.85 5.78 6.33 5.89 6.03 6.03 5.72 achieve development results in Myanmar? To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., 5.56 6.38 6.11 5.50 5.98 5.94 5.72 6.60 5.86 6.17 6.12 5.59 procurement, financial management, etc.) in Myanmar? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 6.32 6.45 6.19 6.95 6.44 6.30 6.22 6.89 6.46 6.23 6.60 5.87 Program-for-Results, etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s needs for knowledge services (e.g., research, analysis, data, technical 6.29 6.67 6.41 6.58 6.46 6.44 6.33 6.76 6.47 6.41 6.46 6.41 assistance) The World Bank Group’s knowledge work and activities are adaptable to Myanmar’s specific development challenges 6.00 6.44 6.33 6.16 6.37 6.16 6.02 6.91 6.29 6.28 6.43 5.90 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 5.69 6.74 6.45 5.62 6.15 6.36 6.00 6.95 5.91 6.86 6.39 5.88 development results in your country? Overall, how would you rate the technical quality of the World 6.68 7.06 6.79 6.70 6.80 6.74 6.48 7.44 6.57 7.19 6.95 6.33 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Myanmar 5.48 4.58 4.98 4.91 5.21 4.61 4.79 5.33 5.32 4.43 4.67 5.80 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 5.40 5.20 5.42 5.00 5.50 5.09 5.18 5.69 5.62 4.86 5.00 6.12 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 98 World Bank Group Country Opinion Survey 2017: Myanmar Appendix G: Myanmar FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Myanmar The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Myanmar or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Myanmar, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Myanmar. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of The World Bank [International Bank for Reconstruction and Development (IBRD), and International Development Association (IDA)], International Finance Corporation (IFC), Multilateral Investment Guarantee Agency (MIGA), and International Centre for the Settlement of Investment Dispute (ICSID). When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MYANMAR A1. In general would you say that Myanmar is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 99 World Bank Group Country Opinion Survey 2017: Myanmar SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Myanmar. Please identify which of the following you consider the most important development priorities in Myanmar. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 18 Agriculture and rural development 3 Private sector development 19 Trade and exports 4 Education 20 Crime and violence 5 Security/stabilization/reconstruction 21 Social cohesion Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 22 Natural resource management expenditure, fiscal system reform) 7 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 8 Food security 24 Poverty reduction 9 Urban development 25 Anti corruption 10 Energy 26 Judiciary reform 11 Water and sanitation 27 Economic growth 12 National reconciliation 28 Local governance and institutions 13 Pollution 29 Disaster risk management 14 Job creation/employment 30 Equality of opportunity (i.e., social inclusion) Health (i.e., access to essential health care/services 15 31 Information and communications technology without undue financial burden) 16 Financial markets 100 World Bank Group Country Opinion Survey 2017: Myanmar SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Myanmar? (Choose no more than THREE) 1 Economic growth 16 Judiciary reform 2 Disaster risk management 17 Water and sanitation 3 Equality of opportunity (i.e., social inclusion) 18 Pollution Health (i.e., access to essential health care/services 4 19 Job creation/employment without undue financial burden) 5 Local governance and institutions 20 Security/stabilization/reconstruction 6 Information and communications technology 21 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 7 22 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 8 Agriculture and rural development 23 Gender equity 9 Trade and exports 24 Private sector development 10 Crime and violence 25 Education 11 Climate change (e.g., mitigation, adaptation) 26 Global/regional integration 12 Transport (e.g., roads, bridges, transportation) 27 Food security 13 Social cohesion 28 National reconciliation 14 Energy 29 Urban development 15 Anti corruption 30 Natural resource management 101 World Bank Group Country Opinion Survey 2017: Myanmar SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Myanmar? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., start small and medium sized businesses) Better business environment (i.e., government creating equal business environment by reducing barriers and 3 supporting SME) 4 A growing middle class 5 Better opportunity for the poor who live in rural areas 6 Better opportunity for the poor who live in urban areas 7 Consistent economic growth 8 More reliable social safety net 9 Greater access to micro-finance for the poor 10 Greater voice and participation for citizens to help ensure greater accountability 11 Education and training that better ensure job opportunity 12 Better quality public services 13 Better employment opportunities for young people 14 Better employment opportunities for women 15 Other (please specify):_____________________________________ 102 World Bank Group Country Opinion Survey 2017: Myanmar SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Myanmar? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Myanmar? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 103 World Bank Group Country Opinion Survey 2017: Myanmar SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Myanmar? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Myanmar. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Myanmar solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Myanmar, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Myanmar? (Choose no more than THREE) 1 Energy 17 Judiciary reform 2 Water and sanitation 18 Economic growth 3 Pollution 19 Disaster risk management 4 Job creation/employment 20 Equality of opportunity (i.e., social inclusion) Health (i.e., access to essential health care/services 5 21 Local governance and institutions without undue financial burden) 6 National reconciliation 22 Information and communications technology 7 Financial markets 23 Transport (e.g., roads, bridges, transportation) Social protection (e.g., pensions, targeted social 8 24 Agriculture and rural development assistance) 9 Gender equity 25 Trade and exports 10 Private sector development 26 Crime and violence 11 Education 27 Natural resource management Public sector governance/reform (i.e., government 12 effectiveness, public financial management, public 28 Social cohesion expenditure, fiscal system reform) 13 Security/stabilization/reconstruction 29 Climate change (e.g., mitigation, adaptation) 14 Global/regional integration 30 Poverty reduction 15 Food security 31 Anti corruption 16 Urban development 104 World Bank Group Country Opinion Survey 2017: Myanmar SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Myanmar? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Stand-alone technical assistance (system oriented)   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Myanmar? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Myanmar 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Not providing enough support to civil society organizations in helping achieve development results in Myanmar 14 Arrogant in its approach 15 Not client focused 16 The credibility of its knowledge/data 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank Group staff members located in the country 19 Other (please specify): __________________________________________________ 20 Don’t know 105 World Bank Group Country Opinion Survey 2017: Myanmar SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Myanmar? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Myanmar Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 9 Foundations 2 Youth/university groups 10 Media 3 Private sector 11 UN and regional peace keeping forces 4 Local government 12 Emerging donors 5 Donor community 13 UN agencies 6 NGOs/Community Based Organizations 14 Regional organizations 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Myanmar? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Myanmar The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Myanmar 106 World Bank Group Country Opinion Survey 2017: Myanmar SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Myanmar, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Myanmar with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 107 World Bank Group Country Opinion Survey 2017: Myanmar SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Ongoing conflict and instability 13 Inadequate funding 14 Other (please specify): ________________________________________ 108 World Bank Group Country Opinion Survey 2017: Myanmar SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Myanmar? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Health (i.e., access to essential health care/services 13 1 2 3 4 5 6 7 8 9 10  without undue financial burden) 14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  19 Natural resource management 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  28 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  29 National reconciliation 1 2 3 4 5 6 7 8 9 10  30 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  31 Social cohesion 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2017: Myanmar SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Myanmar? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Health (i.e., access to essential health care/services 13 1 2 3 4 5 6 7 8 9 10  without undue financial burden) 14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  19 Natural resource management 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  28 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  29 National reconciliation 1 2 3 4 5 6 7 8 9 10  30 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  31 Social cohesion 1 2 3 4 5 6 7 8 9 10  110 World Bank Group Country Opinion Survey 2017: Myanmar SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Myanmar? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Myanmar? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Myanmar? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Myanmar The World Bank Group meets Myanmar’s needs C6 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 111 World Bank Group Country Opinion Survey 2017: Myanmar SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Myanmar, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Myanmar’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 112 World Bank Group Country Opinion Survey 2017: Myanmar SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Myanmar Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Myanmar’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Myanmar? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group is adequately staffed in Myanmar? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. To what extent do you believe the World Bank Group measures and corrects its work in real time in Myanmar? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 113 World Bank Group Country Opinion Survey 2017: Myanmar SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MYANMAR F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Myanmar? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Myanmar’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Myanmar’s specific challenges 14 Increase the level of World Bank Group staffing in Myanmar’s office 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Myanmar, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Myanmar? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Myanmar 6 Don’t know 114 World Bank Group Country Opinion Survey 2017: Myanmar SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MYANMAR F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Myanmar? Myanmar? 1 Social cohesion   2 Public financial management   3 Reducing violence   4 Access to justice systems   5 Security mechanisms   6 Conflict resolution mechanisms   7 Access to basic services   8 Capacity of state institutions   9 Jobs   10 Improving livelihoods   11 Social safety nets   Stimulating dialogue to promote peace and 12   stability 115 World Bank Group Country Opinion Survey 2017: Myanmar SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Myanmar? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up 116 World Bank Group Country Opinion Survey 2017: Myanmar SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G8 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G11 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries 117 World Bank Group Country Opinion Survey 2017: Myanmar SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Myanmar? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 118 World Bank Group Country Opinion Survey 2017: Myanmar SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Myanmar? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Myanmar? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Yangon 2 Nay Pyi Taw 3 Other Thank you for completing the survey! 119