88527 Moldova Country Opinion Survey Report (July 2013 - June 2014) The World Bank Moldova Country Survey 2013 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues facing Moldova ..................................................10 V. Overall Attitudes toward the World Bank .................................14 VI. Sectoral Effectiveness................................................................21 VII. World Bank Knowledge and Instruments ..................................25 VIII. How the World Bank Operates ..................................................35 IX. The Future Role of the World Bank in Moldova.........................38 X. Communication and Openness..................................................41 XI. Appendices ................................................................................47 2 The World Bank Moldova Country Survey 2013 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank in gaining a better understanding of how stakeholders in Moldova perceive the Bank;  Obtain systematic feedback from stakeholders in Moldova regarding:  Their views regarding the general environment in Moldova;  Their overall attitudes toward the World Bank in Moldova;  Overall impressions of the World Bank’s effectiveness and results, knowledge and research, and communication and information sharing in Moldova; and  Perceptions of the World Bank’s future role in Moldova.  Use data to help inform the Moldova country team’s strategy. II. Methodology In July-August 2012, 378 stakeholders of the World Bank in Moldova were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President; the office of the Prime Minister; the office of a Minister; the office of a Parliamentarian; employees of a ministry, ministerial department, or implementation agency; consultants/contractors working on World Bank-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials or staff; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; NGOs, including community-based organizations (CBOs); the media; independent government institutions; trade unions; academia/research institutes/think tanks; and the judiciary branch. A total of 303 stakeholders participated in the country survey (80%). Respondents received questionnaires via post, courier, or email and returned them accordingly, or completed questionnaires with a representative of the fielding agency. Respondents were asked about: general issues facing Moldova; their overall attitudes toward the Bank; the World Bank’s effectiveness and results; the Bank’s knowledge; working with the World Bank; the Bank’s future role in Moldova; and the Bank’s communication and information sharing in Moldova. A. General Issues facing Moldova: Respondents were asked to indicate whether Moldova is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to economic growth and better standards of living in Moldova, and which sectors should the Government prioritize in order to help reverse the migration of citizens out of Moldova. 3 The World Bank Moldova Country Survey 2013 II. Methodology (continued) B. Overall Attitudes toward the World Bank: Respondents were asked to rate their familiarity with the World Bank, the Bank’s effectiveness in Moldova, Bank staff preparedness, the extent to which the Bank should seek to influence the global development agenda, their agreement with various statements regarding the Bank’s work, and the extent to which the Bank is an effective development partner. Respondents were also asked to indicate the sectoral areas on which it would be most productive for the Bank to focus its resources, the Bank’s greatest values and greatest weaknesses in its work, the most and least effective instruments in helping to reduce poverty in Moldova, with which groups the Bank should collaborate more, and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Effectiveness and Results: Respondents were asked to rate the extent to which the Bank’s work helps achieve development results in Moldova, the extent to which the Bank meets Moldova’s need for knowledge services and financial instruments, and the Bank’s level of effectiveness across twenty-two development areas, such as economic growth, governance and anti corruption, job creation, and others. D. The World Bank’s Knowledge: Respondents were asked to indicate how frequently they consult Bank knowledge/research, the areas on which the Bank should focus its research efforts, and to rate the effectiveness and quality of the Bank’s knowledge/research, including how significant of a contribution it makes to development results, its technical quality, and the Bank’s effectiveness at providing linkage to non-Bank expertise. E. Working with the World Bank: Respondents were asked to rate their level of agreement with a series of statements regarding working with the Bank, such as the World Bank’s “Safeguard Policy” requirements being reasonable, the Bank imposing reasonable conditions on its lending, disbursing funds promptly, increasing Moldova’s institutional capacity, and providing effective implementation support. F. The Future Role of the World Bank in Moldova: Respondents were asked to rate how significant a role the Bank should play in Moldova’s development in the near future and to indicate what the Bank should do to make itself of greater value in Moldova. G. Communication and Information Sharing: Respondents were asked to indicate where they get information about economic and social development issues, how they prefer to receive information from the Bank, and their usage and evaluation of the Bank’s websites. Respondents were asked about their awareness of the Bank’s Access to Information policy, past information requests from the Bank, and their level of agreement that they use more data from the World Bank as a result of the Bank’s Open Data policy. Respondents were also asked about their level of agreement that they know how to find information from the Bank and that the Bank is responsive to information requests. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the World Bank, their exposure to the Bank in Moldova, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from the 194 respondents (78% response rate) who completed the country survey in FY 2008 and the 251 respondents (84% response rate) who completed the survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Moldova Country Survey 2013 III. Demographics of the Sample Current Position  For further analyses, the small number of respondents from the office of the Prime Minister were combined with respondents from the office of Minister; consultants/contractors working on Bank-supported projects were combined with respondents from PMUs; respondents from trade unions were combined with those from NGOs and CBOs; and the few respondents from the office of Parliamentarian and local government officials were included in the “Other” category. Note that there were no respondents from the office of the President and the judiciary branch. Percentage of Respondents (N=300) 0% 5% 10% 15% 20% 25% 30% Employee of Ministry/Ministerial Department/ 29% Implementation Agency NGOs, incl. CBOs 17% Private sector organization/Financial sector/ 9% Private bank Academia/Research institute/Think tank 8% Independent Government Institution 5% Bilateral or Multilateral Agency 5% Trade Union 5% Media 4% Office of Minister 4% PMU overseeing implementation of project 3% Office of Parliamentarian 3% Consultant/Contractor working on Bank 3% supported project/program Office of the Prime Minister 2% Other 2% Local Government office or staff 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 The World Bank Moldova Country Survey 2013 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=296) 0% 5% 10% 15% Other 13% Education 8% Agriculture and rural development 7% Health and communicable diseases 7% Financial markets 7% Economic growth 6% Information and communications technology 6% Law and justice 6% Social protection 5% Climate change and environmental sustainability 4% Public financial management 4% Research and development 4% Governance and anti-corruption 4% Energy and energy efficiency 3% Business environment deregulation and private sector 2% development Trade and exports 2% Public sector reform 2% Foreign direct investment 1% Transport infrastructure 1% Job creation/employment 1% Poverty reduction 1% Water and sanitation 1% Gender and equality of opportunities <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 The World Bank Moldova Country Survey 2013 III. Demographics of the Sample (continued) Geographic Location  The vast majority of respondents indicated that they were located in the municipality of Chisinau. Because of the small number of respondents from other municipalities and other areas, these locations were included in the “Other” category for all further analyses.  Responses across both geographic locations for all country survey questions can be found in the Appendix (see page 81). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=299) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Municipality of Chisinau 90% Other municipality 3% Other 7% “Which best represents your geographic location?” (Respondents chose from a list.) 7 The World Bank Moldova Country Survey 2013 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank  Differences in responding to indicator questions based on collaborating with and exposure to the World Bank in Moldova can be found in the Appendix (see page 95). Percentage of Respondents (N=300) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes 45% No 55% "Currently, do you professionally collaborate/work with the World Bank in your country?” Percentage of Respondents (N=299) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Use World Bank reports/data 42% Use World Bank website for information, data, 35% research, etc. Engage in World Bank related/sponsored 30% events/activities Observer (i.e., follow in media, discuss in informal 27% conversations, etc.) Collaborate as part of my professional duties 24% “Which of the following describes most of your exposure to the World Bank in Moldova? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 The World Bank Moldova Country Survey 2013 III. Demographics of the Sample (continued) Familiarity with the World Bank  Across all respondents, familiarity with the World Bank received a mean rating of 6.8; this was significantly lower than the mean rating received in the FY ’03 country survey (7.3) and statistically similar to the mean rating received in the FY ’08 country survey (7.1).  Respondents from independent government institutions and PMUs/consultants/ contractors on Bank supported projects indicated the highest levels of familiarity whereas respondents from bilateral/multilateral agencies and NGOs/CBOs/trade unions indicated significantly lower levels.  It should be noted that respondents’ ratings of familiarity with the Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Moldova, the Bank’s ability to help achieve development results, and the Bank’s relevance to Moldova’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 Independent Government Institution 8.7 PMU/ Consultant/ Contractor on Bank project 8.6 Office of Prime Minister/ Minister 7.3 Private sector/ Financial sector/ Private bank 7.2 Academia/ Research institute/ Think tank 6.7 Other 6.6 Media 6.5 Employee of Ministry/ Ministerial 6.4 Department/ Implementation Agency NGO/ CBO/ Trade Union 6.2 Bilateral/ Multilateral Agency 6.1 “How familiar are you with the work of the World Bank in Moldova on a ten -point scale?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Moldova Country Survey 2013 IV. General Issues facing Moldova Headed in the Right Direction Percentage of Respondents (N=299) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% The right direction 74% The wrong direction 7% Not sure 19% "In general would you say that Moldova is headed in ... ?” (Respondents chose from a list.) 10 The World Bank Moldova Country Survey 2013 IV. General Issues facing Moldova (continued) Development Priority  In the FY ’08 country survey*, economic growth (47%) and government effectiveness/ governance (42%) were considered most important development priorities for Moldova. Percentage of Respondents (N=297) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% Economic growth 41% 14% 7% 61% Governance and anti-corruption 17% 12% 12% 41% Law and justice 11% 17% 8% 35% Business environment deregulation and 6% 6% 8% 20% private sector development Education 2% 9% 8% 19% Job creation/employment 4% 5% 7% 17% Poverty reduction 2%7% 7% 16% Agriculture and rural development 4% 7% 12% Foreign direct investment 2%4%5% 12% Public sector reform 3% 2%3% 10% Energy and energy efficiency 8% Public financial management 7% Social protection 6% Trade and exports 6% Health and communicable diseases 6% Transport infrastructure 5% Information and communications 5% technology Most important Climate change and environmental 4% Second most important sustainability Third most important Water and sanitation 4% Research and development 3% When considering development priorities, which ONE development priority below is the most important in Moldova? Which ONE is the second most important priority? Which ONE is the third most important priority? (Respondents chose from a list.) * Not all of the response options provided in the FY ’13 survey were provided in the FY ’08 survey. 11 The World Bank Moldova Country Survey 2013 IV. General Issues facing Moldova (continued) Economic Growth and Better Living Standards Percentage of Respondents (N=302) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Governance and anti-corruption 43% Job creation/employment 40% Business environment deregulation and 35% private sector development Law and justice 30% Foreign direct investment 25% Agriculture and rural development 24% Education 16% Public financial management 15% Trade and exports 13% Transport infrastructure 12% Public sector reform 8% Energy and energy efficiency 7% Research and development 6% Information and communications technology 5% Social protection 5% Financial markets 4% Health and communicable diseases 4% Water and sanitation 2% Climate change and environmental 2% sustainability Gender and equality of opportunities <1% “Economic growth and better living standards encompass work in many different areas. Which THREE areas of development listed below do you believe would contribute most to economic growth and better living standards in Moldova?” (Respondents chose from a list. Responses combined.) 12 The World Bank Moldova Country Survey 2013 IV. General Issues facing Moldova (continued) Reversing Migration of Citizens out of Moldova Percentage of Respondents (N=302) 0% 10% 20% 30% 40% 50% 60% 70% Job creation/employment 67% Business environment deregulation and 44% private sector development Economic growth 31% Governance and anti-corruption 27% Poverty reduction 26% Agriculture and rural development 19% Law and justice 18% Foreign direct investment 15% Education 13% Social protection 10% Public financial management 5% Transport infrastructure 3% Research and development 3% Financial markets 2% Public sector reform 2% Energy and energy efficiency 2% Trade and exports 2% Health and communicable diseases 2% Water and sanitation 2% Information and communications technology 2% Gender and equality of opportunities <1% Climate change and environmental <1% sustainability “In order to help reverse the migration of citizens out of Moldova and to bring Moldovan migrants back to the country, which sectors listed below should the Government prioritize in terms of reform and resources? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 13 The World Bank Moldova Country Survey 2013 V. Overall Attitudes toward the World Bank Focusing World Bank Resources Percentage of Respondents (N=303) 0% 5% 10% 15% 20% 25% 30% 35% Governance and anti-corruption 34% Economic growth 33% Agriculture and rural development 26% Business environment deregulation and private 21% sector development Education 19% Law and justice 18% Foreign direct investment 16% Job creation/employment 15% Poverty reduction 15% Energy and energy efficiency 13% Public financial management 13% Health and communicable diseases 11% Transport infrastructure 11% Social protection 9% Public sector reform 9% Water and sanitation 9% Information and communications technology 7% Financial markets 6% Research and development 6% Trade and exports 3% Climate change and environmental sustainability 3% Gender and equality of opportunities <1% “When thinking about how the World Bank can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Moldova? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) 14 The World Bank Moldova Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) The World Bank’s Overall Effectiveness (Indicator Question)  Across all respondents, ratings of the World Bank’s overall effectiveness in Moldova received a mean rating of 7.2; this was statistically similar to the mean rating received in the FY ’08 country survey (7.5) and the mean rating received in the FY ’03 country survey (7.4).  Respondents from independent government institutions and PMUs/consultants/ contractors on Bank supported projects gave the highest ratings whereas respondents from “other” organizations gave significantly lower ratings.  Respondents from Chisinau gave significantly lower ratings for the World Bank’s overall effectiveness in Moldova than respondents from other geographic areas. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 Independent Government Institution 8.5 PMU/ Consultant/ Contractor on Bank project 8.0 Private sector/ Financial sector/ Private bank 7.8 Media 7.8 Office of Prime Minister/ Minister 7.6 Employee of Ministry/ Ministerial 7.1 Department/ Implementation Agency Bilateral/ Multilateral Agency 6.9 Academia/ Research institute/ Think tank 6.8 NGO/ CBO/ Trade Union 6.8 Other 6.4 “Overall, please rate your impression of the World Bank’s effectiveness in Moldova, on a ten point scale." (1-"Not effective at all", 10-"Very effective") 15 The World Bank Moldova Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Achieving Development Results (Indicator Question)  Respondents from independent government institutions gave the highest ratings whereas respondents from academia/research institutes/think tanks and “other” organizations gave significantly lower ratings for the World Bank helping achieve development results in Moldova. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 Independent Government Institution 8.5 Media 7.6 Bilateral/ Multilateral Agency 7.6 Private sector/ Financial sector/ Private bank 7.5 PMU/ Consultant/ Contractor on Bank project 7.4 Office of Prime Minister/ Minister 7.4 Employee of Ministry/ Ministerial 6.9 Department/ Implementation Agency NGO/ CBO/ Trade Union 6.9 Academia/ Research institute/ Think tank 6.3 Other 5.5 “To what extent does the World Bank's work help to achieve development results in Moldova, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 16 The World Bank Moldova Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Staff Preparedness (Indicator Question)  Respondents from private sector organizations/financial sector/private banks, independent government institutions, and the media gave the highest ratings whereas respondents from “other” organizations gave significantly lower ratings for the World Bank’s staff being well prepared to help Moldova solve its most complicated development challenges.  Respondents from Chisinau gave significantly lower ratings for the Bank’s staff preparedness than respondents from other geographic areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.8 Private sector/ Financial sector/ Private bank 8.8 Media 8.5 Independent Government Institution 8.5 Academia/ Research institute/ Think tank 8.2 Office of Prime Minister/ Minister 7.9 PMU/ Consultant/ Contractor on Bank project 7.8 Bilateral/ Multilateral Agency 7.6 Employee of Ministry/ Ministerial 7.5 Department/ Implementation Agency NGO/ CBO/ Trade Union 7.3 Other 6.9 "To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Moldova solve its most complicated development challenges, on a ten point scale?" (1-"To no degree at all", 10-"To a very significant degree") 17 The World Bank Moldova Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Value  Respondents in the FY ’08 country survey* indicated that the World Bank’s greatest values to Moldova were policy and economic advice (42%), financial resources (38%), and the Bank’s knowledge (33%). Percentage of Respondents (N=295) 0% 10% 20% 30% 40% 50% 60% 70% Financial resources 47% 15% 63% Technical assistance 15% 26% 41% Policy advice 12% 15% 27% Training/capacity building 6% 16% 22% Mobilizing third party financial resources 6% 8% 14% Donor coordination 5% 7% 12% Studies/analyses 4% 8% 12% Data 4% Convening/facilitating 3% Linkage to non-Bank expertise 2% Greatest value Second greatest value Other 1% “When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova?” (Respondents chose from a list.) * Not all of the response options provided in the FY ’1 3 survey were provided in the FY ’08 survey. 18 The World Bank Moldova Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Greatest Weakness  Respondents in the FY ’08 country survey* indicated that the World Bank’s greatest weaknesses in its work were being too bureaucratic in its operational policies and procedures (57%) and not exploring alternative policy options (52%) in Moldova. Percentage of Respondents (N=286) 0% 10% 20% 30% Not enough public disclosure of its work 28% Too bureaucratic in its operational policies and 24% procedures World Bank processes too slow and complex 22% Not collaborating enough with non-state actors 17% Not willing to honestly criticize policies and 15% reform efforts in the country Too influenced by developed countries 14% Imposing technocratic solutions without regard 14% to political realities Not exploring alternative policy options 13% Not adequately sensitive to political/social 8% realities in Moldova Not aligned with country priorities 7% Other 4% Arrogant in its approach 3% Not client focused 3% Staff too inaccessible 3% Not aligned with other donors’ work 2% The credibility of its knowledge/data 1% “Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Moldova? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’1 3 survey were provided in the FY ’08 survey. 19 The World Bank Moldova Country Survey 2013 V. Overall Attitudes toward the World Bank (continued) Attributing Slow or Failed Reform Efforts Percentage of Respondents (N=291) 0% 5% 10% 15% 20% 25% 30% 35% Political pressures and obstacles 34% There is not an adequate level of citizen/ 32% civil society participation Reforms are not well thought out in light of 30% country challenges The Government works inefficiently 28% Lack of/inadequate levels of capacity in 20% Government The World Bank works too slowly 15% The World Bank is not sensitive enough to 10% political/social realities on the ground The World Bank does not do adequate 8% follow through/follow-up Poor donor coordination 7% Other 2% “When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 The World Bank Moldova Country Survey 2013 VI. Sectoral Effectiveness Specific Areas of Effectiveness Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Information and communications technology 7.1 Gender and equality of opportunities 6.9 Health and communicable diseases 6.9 Water and sanitation 6.7 Agriculture and rural development 6.7 Energy and energy efficiency 6.7 Economic growth 6.6 Education 6.6 Business environment deregulation and private 6.5 sector development Foreign direct investment 6.5 Transport infrastructure 6.5 Public financial management 6.5 Public sector reform 6.5 Climate change and environmental sustainability 6.4 Social protection 6.4 Poverty reduction 6.4 Trade and exports 6.3 Financial markets 6.3 Research and development 6.0 Job creation/employment 5.8 Law and justice 5.5 Governance and anti-corruption 5.5 (1-"Not effective at all", 10-"Very effective") 21 The World Bank Moldova Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were significant stakeholder differences in their ratings of the Bank’s effectiveness across fifteen of these twenty-two areas. For the most part, respondents from independent government institutions, PMUs/consultants/contractors on Bank supported projects, and private sector organizations/financial sector/private banks had the highest ratings across these areas whereas respondents from academia/research institutes/think tanks and “other” organizations tended to have significantly lower ratings for the Bank’s effectiveness across these areas. Those areas with significant stakeholder group differences were:  “Information and communications technology”;  “Gender and equality of opportunities”;  “Agriculture and rural development”;  “Economic growth”;  “Education”;  “Business environment deregulation and private sector development”;  “Foreign direct investment”;  “Public sector reform”;  “Climate change and environmental sustainability”;  “Social protection”;  “Poverty reduction”;  “Trade and exports”;  “Financial markets”;  “Research and development”; and  “Job creation/employment”.  There were significant differences between geographic locations across two of these twenty-two areas. In both instances, respondents from Chisinau had significantly lower ratings for the Bank’s effectiveness across these areas than respondents from other locations. Those areas with significant differences were:  “Climate change and environmental sustainability”; and  “Research and development”.  Responses across all stakeholder groups, geographic locations, and country surveys can be found in the Appendix. 22 The World Bank Moldova Country Survey 2013 VI. Sectoral Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly higher ratings for the Bank’s effectiveness compared to respondents in the FY’08 country survey in the following sectors: gender, health, agriculture and rural development, education, public sector reform, climate change, and law and justice. Respondents in this year’s country survey also gave significantly higher ratings for the Bank’s effectiveness at gender, health, economic growth, public sector reform, and poverty reduction compared to respondents in the FY’03 country survey. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.9 Gender and equality of opportunities^* 5.5 5.8 6.9 Health and communicable diseases^* 6.2 5.9 6.7 Agriculture and rural development* 6.0 6.6 Economic growth^ 6.6 6.0 6.6 Education* 5.8 6.1 6.5 Public financial management 6.6 6.7 6.5 Public sector reform^* 5.8 5.5 Climate change and environmental 6.4 5.2 sustainability* 6.4 Social protection 6.1 6.4 Poverty reduction^ 6.2 FY 2013 5.8 FY 2008 5.5 Law and justice* 5.0 FY 2003 5.3 (^FY 2013 significantly different from FY 2003; *FY 2013 significantly different from FY 2008.) 23 The World Bank Moldova Country Survey 2013 VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness and ratings of its ability to help achieve development results in Moldova, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-two specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the Bank’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the Bank’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness in Moldova. The areas determined to be key drivers from these analyses were:  Economic growth;  Business environment deregulation and private sector development; and  Trade and exports.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the Bank’s ability to help achieve development results in Moldova, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  Economic growth;  Job creation/employment;  Poverty reduction;  Trade and exports; and  Education. 24 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments Knowledge: Frequency of Use Percentage of Respondents (N=302) 0% 10% 20% 30% 40% 50% Weekly 4% Monthly 22% A few times a year 39% Rarely 31% Never 4% “How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do?" (Respondents chose from a list.) 25 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Meeting Moldova’s Knowledge Needs (Indicator Question)  Respondents from independent government institutions and private sector organizations/ financial sector/private banks gave the highest ratings for the World Bank meeting Moldova’s needs for knowledge services whereas respondents from “other” organizations gave significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 Independent Government Institution 8.3 Private sector/ Financial sector/ Private 8.1 bank Bilateral/ Multilateral Agency 7.8 PMU/ Consultant/ Contractor on Bank 7.8 project Office of Prime Minister/ Minister 7.3 Media 7.3 Academia/ Research institute/ Think tank 6.7 Employee of Ministry/ Ministerial 6.6 Department/ Implementation Agency NGO/ CBO/ Trade Union 6.6 Other 6.1 “The World Bank meets Moldova's needs for knowledge services (e.g., research analysis, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") 26 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Focusing Bank Research  Respondents in the FY ’08 country survey* indicated that it would be most valuable for the Bank to focus on enhanced business environment for private sector development (24%) and governance (23%) in Moldova. Percentage of Respondents (N=302) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Economic growth 43% Governance and anti-corruption 36% Business environment deregulation and private sector 23% development Job creation/employment 22% Agriculture and rural development 22% Education 19% Law and justice 16% Energy and energy efficiency 14% Social protection 13% Public financial management 13% Poverty reduction 10% Foreign direct investment 10% Transport infrastructure 9% Health and communicable diseases 8% Public sector reform 7% Trade and exports 6% Information and communications technology 6% Financial markets 4% Climate change and environmental sustainability 4% Water and sanitation 4% Research and development 3% Gender and equality of opportunities 1% “When thinking about the development challenges in Moldova, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE)” (Respondents chose from a list. Responses combined.) * Not all of the response options provided in the FY ’1 3 survey were provided in the FY ’08 survey. 27 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Effectiveness  There were significant stakeholder group differences in their ratings of the World Bank’s knowledge and research effectiveness at all five of these aspects. For the most part, respondents from independent government institutions and PMUs/consultants/contractors on Bank supported projects gave the highest ratings for the Bank’s effectiveness whereas respondents from “other” organizations gave significantly lower ratings.  There were significant differences between two geographic locations. Respondents from Chisinau gave significantly lower ratings for the Bank’s knowledge and research effectiveness at providing support for program implementation than respondents from other geographic areas in Moldova. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Providing support for program 7.5 implementation Contributing to good policy making 7.3 Enhancing your knowledge and/or skills 7.0 Raising your awareness of the particular topic 6.9 Stimulating public debate/dialogue 6.8 “In Moldova, how effective do you believe the World Bank’s knowledge and research are at: … ?" (1-"Not effective at all", 10-"Very effective") 28 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Qualities  Respondents in this year’s country survey gave significantly higher ratings for the Bank’s knowledge and research being adaptable to Moldova’s specific development challenges and country circumstances compared to respondents in the FY ’08 and FY ’03 country surveys.  There were significant differences between stakeholder groups across four of these qualities of the World Bank’s knowledge and research: timeliness, providing feasible recommendations, including appropriate level of stakeholder involvement during preparation, and dissemination. For the most part, respondents from independent government institutions, PMUs/consultants/contractors on Bank supported projects, and private sector organizations/financial sector/private banks gave the highest ratings regarding these four aspects of the Bank’s knowledge and research whereas respondents from “other” organizations tended to give significantly lower ratings.  There were significant differences between two geographic locations. Respondents from Chisinau gave significantly lower ratings for the relevance of the Bank’s knowledge and research to Moldova’s development priorities than respondents from other areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 A source of relevant information on global good 7.9 practices Are timely 7.9 Are appropriately translated 7.8 Are relevant to Moldova's development priorities 7.7 Provide feasible recommendations 7.5 Are accessible (well written and easy to 7.4 understand) Include appropriate level of stakeholder 7.3 involvement during preparation Are adaptable to Moldova’s specific development 7.2 challenges and country circumstances* Are adequately disseminated 7.0 “In Moldova, to what extent do you believe that the World Bank’s knowledge and research: ... " (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question 29 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Contribution (Indicator Question)  Respondents from independent government institutions, the media, and private sector organizations/financial sector/private banks gave the highest ratings for the significance of the contribution that the World Bank’s knowledge and research make to development results in Moldova whereas respondents from “other” organizations gave significantly lower ratings. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 Independent Government Institution 8.3 Media 8.3 Private sector/ Financial sector/ Private 8.1 bank PMU/ Consultant/ Contractor on Bank 7.9 project Office of Prime Minister/ Minister 7.8 Bilateral/ Multilateral Agency 7.6 NGO/ CBO/ Trade Union 7.5 Employee of Ministry/ Ministerial 7.3 Department/ Implementation Agency Academia/ Research institute/ Think tank 7.0 Other 6.0 “Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? (1-"Not significant at all", 10-"Very significant") 30 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Technical Quality (Indicator Question)  Respondents from private sector organizations/financial sector/private banks, independent government institutions, and PMUs/consultants/contractors on Bank supported projects gave the highest ratings for the technical quality of the World Bank’s knowledge and research whereas respondents from “other” organizations gave significantly lower ratings. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.9 Private sector/ Financial sector/ Private bank 8.6 Independent Government Institution 8.6 PMU/ Consultant/ Contractor on Bank 8.5 project Media 8.3 Academia/ Research institute/ Think tank 8.1 Bilateral/ Multilateral Agency 7.9 NGO/ CBO/ Trade Union 7.7 Office of Prime Minister/ Minister 7.6 Employee of Ministry/ Ministerial 7.6 Department/ Implementation Agency Other 6.9 “Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale?" (1-"Very low technical quality", 10-"Very high technical quality") 31 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Knowledge: Linkage to Non-Bank Expertise  Respondents from the media and private sector organizations/financial sector/private banks gave the highest ratings for the World Bank’s effectiveness at providing linkage to non-Bank expertise whereas respondents from “other” organizations gave significantly lower ratings. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 Media 8.4 Private sector/ Financial sector/ Private bank 8.4 Independent Government Institution 7.9 PMU/ Consultant/ Contractor on Bank project 7.8 Office of Prime Minister/ Minister 7.3 NGO/ CBO/ Trade Union 7.1 Academia/ Research institute/ Think tank 6.9 Bilateral/ Multilateral Agency 6.8 Employee of Ministry/ Ministerial 6.8 Department/ Implementation Agency Other 5.8 “Overall, how effective is the World Bank at providing linkage to non -Bank expertise ?" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Most Effective Percentage of Respondents (N=302) 0% 10% 20% 30% 40% 50% 60% 70% Investment lending 66% Technical assistance 43% Capacity development 38% Policy based lending/ budget support to the 23% Government Knowledge products/services 9% Trust Fund management 7% Don’t know 3% Other < 1% “Which World Bank instruments do you believe are the MOST effective in reducing poverty in Moldova? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Instruments: Least Effective Percentage of Respondents (N=291) 0% 10% 20% 30% 40% Policy based lending/ budget support to the 36% Government Knowledge products/services 34% Don’t know 22% Trust Fund management 19% Capacity development 15% Technical assistance 15% Investment lending 9% Other 2% “Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Moldova? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 33 The World Bank Moldova Country Survey 2013 VII. World Bank Knowledge and Instruments (continued) Instruments: Meeting Moldova’s Needs (Indicator Question)  Respondents from independent government institutions had the highest levels of agreement that the Bank’s financial instruments meet Moldova’s needs whereas respondents from “other” organizations and NGOs/CBOs/trade unions had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 Independent Government Institution 8.1 Office of Prime Minister/ Minister 7.8 Private sector/ Financial sector/ Private bank 7.8 PMU/ Consultant/ Contractor on Bank 7.7 project Bilateral/ Multilateral Agency 7.3 Media 7.0 Academia/ Research institute/ Think tank 6.9 Employee of Ministry/ Ministerial 6.7 Department/ Implementation Agency NGO/ CBO/ Trade Union 6.5 Other 6.1 “The World Bank's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet the needs of Moldova" (1-"Strongly disagree", 10-"Strongly agree") 34 The World Bank Moldova Country Survey 2013 VIII. How the World Bank Operates The World Bank’s Work in Moldova  Respondents in this year’s country survey had significantly higher levels of agreement that the World Bank’s programs and strategies are realistic for Moldova compared to respondents from the FY ’08 country survey.  There were significant stakeholder group differences in their levels of agreement regarding all of these aspects of the Bank’s work in Moldova. For the most part, respondents from independent government institutions, PMUs/consultants/contractors on Bank supported projects, bilateral/multilateral agencies, and the private sector tended to have the highest levels of agreement with these statements, whereas respondents from “other” organizations tended to have significantly lower levels of agreement.  There were significant differences between two geographic locations. Respondents from Chisinau had significantly lower levels of agreement that the Bank currently plays a relevant role in development in Moldova and treats its clients and stakeholders with respect than respondents from other geographic areas. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 8.1 The World Bank treats clients and stakeholders 8.1 in Moldova with respect 8.1 7.6 Overall the World Bank currently plays a 7.6 relevant role in development in Moldova 7.8 7.4 The World Bank supports programs and 6.9 strategies that are realistic for Moldova* FY 2013 The World Bank’s work is aligned with what I 7.2 consider the development priorities for 7.0 FY 2008 Moldova 7.1 FY 2003 “To what extent do you agree with the following statements about the World Bank’s work in Moldova, on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") (* FY 2013 significantily different from FY 2008.) 35 The World Bank Moldova Country Survey 2013 VIII. How the World Bank Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly higher levels of agreement that working with the Bank increases Moldova’s institutional capacity compared to respondents from the FY ’08 country survey. Respondents in this year’s country survey also had significantly higher levels of agreement that the World Bank disburses funds promptly compared to respondents from the FY ’03 country survey.  There were significant stakeholder group differences in their levels of agreement across all of these aspects of how the Bank operates, except that the Bank provides effective implementation support and makes appropriate use of country systems. Respondents from independent government institutions and PMUs/consultants/contractors on Bank supported projects tended to have the highest levels of agreement with these statements whereas respondents from bilateral/multilateral agencies and “other” organizations tended to have significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank’s teams and visits are well 7.9 coordinated Working with the World Bank increases 7.9 7.0 Moldova's institutional capacity* 7.5 The World Bank provides effective 7.8 implementation support The World Bank effectively monitors and 7.7 7.2 evaluates the projects and programs it supports 7.7 Where country systems are adequate, the 7.4 World Bank makes appropriate use of them** The World Bank imposes reasonable conditions 7.3 7.4 on its lending The World Bank’s approvals and reviews are 7.3 done in a timely fashion The World Bank’s "Safeguard Policy" 7.2 requirements are reasonable The World Bank ensures consistency and 7.2 FY 2013 continuity through staff changes FY 2008 7.1 FY 2003 The World Bank disburses funds promptly^ 7.0 6.0 “To what extent do you agree/disagree with the following statements, on on a ten point scale?" (1-"Strongly disagree", 10-"Strongly agree") **Indicator Question (* FY 2013 significantily different from FY 2008; ^ FY 2013 significantily different from FY 2003.) 36 The World Bank Moldova Country Survey 2013 VIII. How the World Bank Operates (continued) The World Bank as an Effective Development Partner  Respondents in this year’s country survey had significantly higher ratings for the Bank being an effective development partner in terms of straightforwardness and honesty and staff accessibility compared to respondents from the FY ’03 country survey.  There were significant stakeholder group differences in their ratings across five of these aspects: straightforwardness and honesty, following through over time, responsiveness, inclusiveness, and collaboration with groups outside of the Government. Respondents from independent government institutions and the private sector tended to have the highest ratings for these five aspects whereas respondents from bilateral/multilateral agencies and “other” organizations tended to have significantly lower ratings.  There were significant differences between two geographic locations. Respondents from Chisinau gave significantly lower ratings for responsiveness, inclusiveness, collaboration with groups outside of the Government, and flexibility (products and services; changing country circumstances) than respondents from other geographic areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 8.4 Collaboration with the Government* 8.1 Straightforwardness and honesty^ 7.8 7.1 8.0 Follow through over time 7.9 Collaboration with other donors* 7.5 Staff accessibility^ 7.0 6.9 Openness (sharing data and other 7.5 information)* 7.4 Responsiveness* 7.2 Being inclusive Collaboration with groups outside of the 7.1 Government* FY 2013 Flexibility (in terms of the World Bank's 6.9 FY 2008 products and services) FY 2003 Flexibility (in terms of changing country 6.8 6.6 circumstances) “To what extent is the World Bank an effective development partner in Moldova in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") *Indicator Question (^ FY 2013 significantily different from FY 2003.) 37 The World Bank Moldova Country Survey 2013 IX. The Future Role of the World Bank in Moldova Role Significance Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.3 “How significant a role do you believe the Bank SHOULD play in Moldova’s development in the near future, on a ten point scale?" (1-"Not significant at all", 10-"Very significant role") Making the World Bank of Greater Value Percentage of Respondents (N=293) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Reduce the complexity of obtaining World Bank 43% financing Improve the quality of its experts as related to 35% Moldova's specific challenges Offer more innovative financial products 22% Work faster 19% Improve the competitiveness of its financing 16% compared to markets Offer more innovative knowledge services 15% Provide more adequate data/knowledge/ 13% statistics/figures on Moldova's economy Ensure greater selectivity in its work 12% Focus primarily on advocacy issues 9% Other 2% Increase availability of Fee-Based services 2% “Which of the following SHOULD the World Bank do to make itself of greater value in Moldova? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 38 The World Bank Moldova Country Survey 2013 IX. The Future Role of the World Bank in Moldova (continued) Collaborating in Moldova  Respondents indicated that the World Bank should work more closely with local governments and the private sector to ensure better development results in Moldova. Percentage of Respondents (N=301) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% Local Government 50% Private sector 45% NGOs 26% Beneficiaries 24% Donor community 16% Academia/think tanks/research institutes 12% Media 6% Community Based Organizations (CBOs) 6% Parliament 6% Foundations 3% Other 1% “In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 39 The World Bank Moldova Country Survey 2013 IX. The Future Role of the World Bank in Moldova (continued) Influencing the Global Development Agenda  Respondents from the office of the Prime Minister/Minister, independent government institutions, and private sector organizations/financial sector/private banks gave the highest ratings whereas respondents from “other” organizations gave significantly lower ratings for the extent to which the World Bank should seek to influence the global development agenda as related to “global public goods”. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 Office of Prime Minister/ Minister 8.5 Independent Government Institution 8.1 Private sector/ Financial sector/ Private 8.0 bank NGO/ CBO/ Trade Union 7.8 Bilateral/ Multilateral Agency 7.7 Media 7.7 Academia/ Research institute/ Think tank 7.6 PMU/ Consultant/ Contractor on Bank 7.5 project Employee of Ministry/ Ministerial 7.3 Department/ Implementation Agency Other 6.0 “To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale?" (1 - "To no degree at all", 10 - "To a very significant degree") 40 The World Bank Moldova Country Survey 2013 X. Communication and Openness Information Sources Percentage of Respondents (N=302) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Internet 83% Local television 43% Local newspapers 20% Periodicals 18% Other 7% International television 6% Social media (Facebook, Twitter, Youtube) 5% International newspapers 4% Local radio 4% Blogs 1% International radio <1% Instant messaging <1% “How do you get most of your information about economic and social development issues in Moldova? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 41 The World Bank Moldova Country Survey 2013 X. Communication and Openness (continued) Information Sources (continued) Percentage of Respondents (N=302) 0% 10% 20% 30% 40% 50% 60% World Bank website 54% World Bank seminars/workshops/ 39% conferences e-Newsletters 30% World Bank publications and other written 28% materials Direct contact with World Bank (i.e., face 24% to face meetings/discussions) Social media (Facebook, Twitter, Youtube) 10% Instant messaging 5% Mobile phones 1% Blogs <1% Other <1% “How would you prefer to receive information from the World Bank? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 42 The World Bank Moldova Country Survey 2013 X. Communication and Openness (continued) Access to Information  Although respondents from PMUs/consultants/contractors on Bank supported projects were significantly more likely to be aware of the Bank’s Access to Information Policy compared to respondents from other stakeholder groups, respondents across all stakeholder groups had statistically similar rates of requesting information from the World Bank in the past year and obtaining their requested information. Percentage of Respondents (N=261) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes 60% No 40% “Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?” Percentage of Respondents (N=275) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes 23% No 77% “Have you requested information from the World Bank on its activities in the past year?" Percentage of Respondents (N=67) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Yes 99% No 1% “Were you able to obtain this information?” 43 The World Bank Moldova Country Survey 2013 X. Communication and Openness (continued) Access to Information (continued) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use more data from the World Bank as a 7.0 result of the organization’s Open Data policy “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Internet Access Percentage of Respondents (FY 2013 N=281; FY 2008 N=188) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 100% Yes 94% 0% No FY 2013 6% FY 2008 “Do you have access to the Internet?” 44 The World Bank Moldova Country Survey 2013 X. Communication and Openness (continued) Website Usage Percentage of Respondents (FY 2013 N=290; FY 2008 N=183) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 82% Yes 75% 18% No FY 2013 25% FY 2008 “Do you use/have you used the World Bank website?”  Respondents from the office of the Prime Minister/Minister and the media were significantly more likely to use the World Bank's country website whereas respondents from private sector organizations/financial sector/private banks tended to use more the World Bank's main website. Percentage of Respondents (FY 2013 N=263; FY 2008 N=142) 0% 10% 20% 30% 40% 50% 60% 70% 80% 66% The World Bank's country website 71% FY 2013 34% The World Bank's main website FY 2008 29% “Which do you primarily use ?” 45 The World Bank Moldova Country Survey 2013 X. Communication and Openness (continued) Website Evaluation  Respondents from the media and academia/research institutes/think tanks had the highest levels of agreement that the World Bank websites are easy to navigate whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank’s 8.1 websites useful I find the World Bank websites easy to 7.7 navigate “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) Information Sharing  Respondents from PMUs/consultants/contractors on Bank supported projects and independent government institutions had the highest levels of agreement that they know how to find information from the World Bank whereas respondents from bilateral/multilateral agencies had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank is responsive to my 8.0 information requests and inquiries When I need information from the World 7.4 Bank I know how to find it “Please rate how much you agree with the following statements, on a ten point scale." (1-"Strongly disagree", 10-"Strongly agree”) 46 The World Bank Moldova Country Survey 2013 XI. Appendices A. Responses to All Questions across All Respondents ..................... 48 B. Responses to All Questions by Stakeholder Groups ..................... 61 C. Responses to All Questions by Geographic Location .................... 78 D. Responses to All Questions by Year.............................................. 89 E. Indicator Questions as a Function of Exposure to the Bank.......... 92 F. World Bank Client Survey 2013 – Moldova Questionnaire .......... 93 MOLDOVA 47 The World Bank Moldova Country Survey 2013 Appendix A: Responses to All Questions across All Respondents (N=303) A. General Issues facing Moldova Percentage of Respondents 1. In general, would you say that Moldova is headed in...? (N=299) The right direction 73.6% The wrong direction 7.4% Not sure 19.1% 2. When considering development priorities, which ONE Percentage of Respondents (N=297) development priority below is the most important in nd rd Moldova? Which ONE is the second most important Most 2 Most 3 Most priority? Which ONE is the third most important priority? Important Important Important Combined Economic growth 40.7% 13.6% 6.8% 61.1% Governance and anti-corruption 16.8% 12.2% 11.9% 40.9% Law and justice 10.8% 16.7% 7.8% 35.2% Business environment deregulation and private sector 6.1% 6.1% 7.8% 20.0% development Education 2.0% 8.8% 7.8% 18.7% Job creation/employment 4.4% 5.1% 7.1% 16.6% Poverty reduction 2.0% 6.8% 6.8% 15.6% Agriculture and rural development 1.0% 4.1% 7.1% 12.2% Foreign direct investment 2.7% 3.7% 5.4% 11.9% Public sector reform 5.1% 1.7% 3.4% 10.1% Energy and energy efficiency 1.7% 3.7% 2.0% 7.5% Public financial management 1.0% 3.1% 2.7% 6.8% Social protection 0.0% 2.4% 4.1% 6.4% Trade and exports 0.3% 1.7% 3.7% 5.8% Health and communicable diseases 2.0% 1.0% 2.7% 5.8% Transport infrastructure 0.0% 3.1% 2.0% 5.1% Information and communications technology 0.7% 1.7% 2.7% 5.1% Climate change and environmental sustainability 1.0% 0.7% 2.4% 4.1% Water and sanitation 0.7% 1.4% 1.7% 3.7% Research and development 0.7% 0.3% 2.4% 3.4% Financial markets 0.0% 1.4% 0.7% 2.0% Gender and equality of opportunities 0.3% 0.7% 1.0% 2.0% 48 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) 3. Economic growth and better living standards encompass work in many different areas. Which THREE areas of development listed below do you believe would contribute most to economic growth and better Percentage of Respondents living standards in Moldova? (Choose no more than THREE) (Responses Combined; N=302) Governance and anti-corruption 43.0% Job creation/employment 40.4% Business environment deregulation and private sector development 35.4% Law and justice 30.1% Foreign direct investment 24.5% Agriculture and rural development 24.2% Education 15.9% Public financial management 15.2% Trade and exports 12.6% Transport infrastructure 11.6% Public sector reform 7.9% Energy and energy efficiency 6.6% Research and development 5.6% Information and communications technology 5.3% Social protection 4.6% Financial markets 3.6% Health and communicable diseases 3.6% Water and sanitation 2.3% Climate change and environmental sustainability 2.3% Gender and equality of opportunities 0.7% 49 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) 4. In order to help reverse the migration of citizens out of Moldova and to bring Moldovan migrants back to the country, which sectors listed below should the Government prioritize in terms of reform and Percentage of Respondents resources? (Choose no more than THREE) (Responses Combined; N=302) Job creation/employment 67.2% Business environment deregulation and private sector development 44.0% Economic growth 31.5% Governance and anti-corruption 27.5% Poverty reduction 26.5% Agriculture and rural development 18.9% Law and justice 17.9% Foreign direct investment 14.6% Education 13.2% Social protection 9.6% Public financial management 5.0% Transport infrastructure 3.0% Research and development 2.6% Financial markets 2.3% Public sector reform 2.3% Energy and energy efficiency 2.0% Trade and exports 2.0% Health and communicable diseases 1.7% Water and sanitation 1.7% Information and communications technology 1.7% Gender and equality of opportunities 0.7% Climate change and environmental sustainability 0.3% B. Overall Attitudes toward the World Bank Familiarity N Mean SD 1. How familiar are you with the work of the World Bank in Moldova, on a ten- 303 6.76 1.99 point scale? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness N Mean SD 2. Overall, please rate your impression of the World Bank's effectiveness in 288 7.19 1.96 Moldova, on a ten-point scale. (1-Not effective at all, 10-Very effective) Staff Preparedness N Mean SD 3. To what extent do you believe the World Bank’s staff is well prepared (e.g., skills and knowledge) to help Moldova solve its most complicated 244 7.76 1.68 development challenges, on a ten-point scale? (1-To no degree at all, 10-To a very significant degree) 50 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 4. When thinking about how the World Bank can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank should focus most of its attention and Percentage of Respondents resources in Moldova? (Choose no more than THREE) (Responses Combined; N=303) Governance and anti-corruption 34.3% Economic growth 33.0% Agriculture and rural development 26.1% Business environment deregulation and private sector development 21.5% Education 18.8% Law and justice 17.8% Foreign direct investment 15.8% Job creation/employment 14.9% Poverty reduction 14.5% Energy and energy efficiency 12.9% Public financial management 12.9% Health and communicable diseases 11.2% Transport infrastructure 10.9% Social protection 9.2% Public sector reform 9.2% Water and sanitation 8.6% Information and communications technology 6.6% Financial markets 5.9% Research and development 5.9% Trade and exports 3.3% Climate change and environmental sustainability 3.0% Gender and equality of opportunities 0.7% 5. When thinking about the World Bank’s role, which activity do Percentage of Respondents (N=295) nd you believe is of greatest VALUE and which activity is of second Greatest 2 Greatest greatest value in Moldova? Value Value Combined Financial resources 47.5% 15.1% 62.6% Technical assistance 14.9% 26.1% 41.0% Policy advice 12.2% 14.8% 27.0% Training/capacity building 6.4% 15.8% 22.2% Mobilizing third party financial resources 6.1% 7.6% 13.7% Donor coordination 5.4% 6.5% 12.0% Studies/analyses 4.1% 7.6% 11.6% Data 1.4% 3.1% 4.4% Convening/facilitating 0.7% 2.1% 2.7% Linkage to non-Bank expertise 0.7% 1.4% 2.1% Other 1.0% 0.0% 1.0% 51 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 6. Which of the following do you identify as the World Bank’s greatest Percentage of Respondents WEAKNESSES in its work in Moldova? (Choose no more than TWO) (Responses Combined; N=286) Not enough public disclosure of its work 27.6% Too bureaucratic in its operational policies and procedures 23.8% World Bank processes too slow and complex 22.4% Not collaborating enough with non-state actors 17.1% Not willing to honestly criticize policies and reform efforts in the country 14.7% Too influenced by developed countries 14.3% Imposing technocratic solutions without regard to political realities 13.6% Not exploring alternative policy options 12.9% Not adequately sensitive to political/social realities in Moldova 8.4% Not aligned with country priorities 6.6% Other 4.2% Arrogant in its approach 3.1% Not client focused 3.1% Staff too inaccessible 2.8% Not aligned with other donors’ work 2.4% The credibility of its knowledge/data 1.4% 7. Which World Bank instruments do you believe are the MOST effective in Percentage of Respondents reducing poverty in Moldova? (Choose no more than TWO) (Responses Combined; N=302) Investment lending 65.6% Technical assistance 42.7% Capacity development 37.7% Policy based lending/ budget support to the Government 22.5% Knowledge products/services 9.3% Trust Fund management 6.6% Don’t know 2.6% Other 0.3% 8. Which World Bank instruments do you believe are LEAST effective in Percentage of Respondents helping to reduce poverty in Moldova? (Choose no more than TWO) (Responses Combined; N=291) Policy based lending/ budget support to the Government 36.1% Knowledge products/services 34.0% Don’t know 21.6% Trust Fund management 19.2% Capacity development 14.8% Technical assistance 14.8% Investment lending 9.3% Other 2.1% Global Development Agenda N Mean SD 9. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate 279 7.60 2.02 change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? (1-To no degree at all, 10-To a very significant degree) 52 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 10. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better Percentage of Respondents development results there? (Choose no more than TWO) (Responses Combined; N=301) Local Government 50.5% Private sector 44.9% NGOs 25.9% Beneficiaries 23.6% Donor community 15.9% Academia/think tanks/research institutes 12.3% Media 6.3% Community Based Organizations (CBOs) 5.6% Parliament 5.6% Foundations 3.3% Other 1.3% Level of Agreement To what extent do you agree with the following statements about the World Bank’s work in Moldova, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 11. Overall the World Bank currently plays a relevant role in development in Moldova 294 7.61 1.88 12. The World Bank’s work is aligned with what I consider the development priorities 285 7.24 1.86 for Moldova 13. The World Bank supports programs and strategies that are realistic for Moldova 285 7.39 1.84 14. The World Bank treats clients and stakeholders in Moldova with respect 263 8.06 1.78 Degree To what extent is the World Bank an effective development partner in Moldova in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N Mean SD 15. Responsiveness 269 7.36 1.85 16. Flexibility (in terms of the institution’s products and services) 255 6.88 1.78 17. Flexibility (in terms of changing country circumstances) 253 6.80 1.81 18. Being inclusive 208 7.18 1.70 19. Openness (sharing data and other information) 255 7.53 1.86 20. Staff accessibility 247 7.55 1.74 21. Straightforwardness and honesty 257 8.12 1.63 22. Collaboration with groups outside of the Government (e.g., NGOs, academia, 233 7.13 1.88 private sector) 23. Collaboration with the Government 265 8.36 1.37 24. Collaboration with other donors 213 7.88 1.54 25. Follow through over time 226 8.04 1.45 53 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) 26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=291) Political pressures and obstacles 34.4% There is not an adequate level of citizen/civil society participation 32.0% Reforms are not well thought out in light of country challenges 29.6% The Government works inefficiently 27.8% Lack of/inadequate levels of capacity in Government 19.9% The World Bank works too slowly 15.5% The World Bank is not sensitive enough to political/social realities on the 9.6% ground The World Bank does not do adequate follow through/follow-up 8.2% Poor donor coordination 6.5% Other 2.4% C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the Effectiveness following areas of development in Moldova, on a ten point scale? (1-Not effective at all, 10-Very effective) N Mean SD 1. Economic growth 262 6.63 1.87 2. Job creation/employment 235 5.82 2.00 3. Public sector reform 254 6.45 2.05 4. Law and justice 208 5.53 2.05 5. Public financial management 238 6.45 1.94 6. Governance and anti-corruption 239 5.49 2.24 7. Business environment deregulation and private sector development 241 6.53 2.14 8. Foreign direct investment 223 6.48 2.08 9. Financial markets 189 6.27 2.10 10. Trade and exports 196 6.32 1.95 11. Agriculture and rural development 242 6.69 2.18 12. Water and sanitation 230 6.69 2.03 13. Poverty reduction 245 6.36 2.25 14. Transport infrastructure 217 6.47 1.98 15. Energy and energy efficiency 213 6.66 2.10 16. Information and communications technology 225 7.08 1.96 17. Health and communicable diseases 220 6.89 2.00 18. Education 229 6.59 2.16 19. Research and development 197 6.01 2.24 20. Social protection 214 6.38 2.23 21. Gender and equality of opportunities 184 6.92 2.14 22. Climate change and environmental sustainability 189 6.39 2.30 54 The World Bank Moldova Country Survey 2013 C. World Bank Effectiveness and Results (continued) Achieving Development Results N Mean SD 23. To what extent does the World Bank’s work help to achieve development results in Moldova, on a ten point scale? 282 7.04 1.79 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Moldova, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 24. The World Bank’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 275 6.96 1.87 needs of Moldova 25. The World Bank meets Moldova’s needs for knowledge services (e.g., 268 7.03 1.94 research analysis, technical assistance) D. The World Bank’s Knowledge 1. How frequently do you consult World Bank knowledge and research Percentage of Respondents (e.g., data, analysis, reports) in the work you do? (N=302) Weekly 3.6% Monthly 21.9% A few times a year 39.1% Rarely 31.1% Never 4.3% 2. When thinking about the development challenges in Moldova, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=302) Economic growth 43.0% Governance and anti-corruption 36.1% Business environment deregulation and private sector development 22.5% Job creation/employment 22.2% Agriculture and rural development 21.9% Education 18.9% Law and justice 16.2% Energy and energy efficiency 13.9% Social protection 12.6% Public financial management 12.6% Poverty reduction 9.9% Foreign direct investment 9.6% Transport infrastructure 8.6% Health and communicable diseases 8.3% Public sector reform 7.0% Trade and exports 6.3% Information and communications technology 6.0% Financial markets 4.3% Climate change and environmental sustainability 4.3% Water and sanitation 4.3% Research and development 2.6% Gender and equality of opportunities 1.0% 55 The World Bank Moldova Country Survey 2013 D. The World Bank’s Knowledge (continued) In Moldova, how effective do you believe the World Bank’s k nowledge and Level of Effectiveness research are at: … (1-Not effective at all, 10-Very effective) N Mean SD 3. Raising your awareness of the particular topic 271 6.90 2.01 4. Stimulating public debate/dialogue 259 6.77 2.09 5. Enhancing your knowledge and/or skills 280 7.02 2.11 6. Contributing to good policy making 284 7.27 1.94 7. Providing support for program implementation 283 7.52 1.91 In Moldova, to what extent do you believe that the World B ank’s knowledge and Degree research: … (1-To no degree at all, 10-To a very significant degree) N Mean SD 8. Are timely 276 7.86 1.84 9. Include appropriate level of stakeholder involvement during preparation 254 7.34 1.78 10. Are relevant to Moldova’s development priorities 278 7.65 1.78 11. Provide feasible recommendations 269 7.53 1.78 12. Are accessible (well written and easy to understand) 280 7.36 1.92 13. A source of relevant information on global good practices 277 7.88 1.66 14. Are adequately disseminated 258 7.03 1.97 15. Are appropriately translated 249 7.76 1.92 16. Are adaptable to Moldova’s specific development challenges and country 272 7.15 1.93 circumstances Overall Evaluations N Mean SD 17. Overall, how significant a contribution do you believe the World Bank ’s knowledge and research make to development results in your country, on a ten 289 7.51 1.81 point scale? (1-Not significant at all, 10-Very significant) 18. Overall, how would you rate the technical quality of the World Bank ’s knowledge/research, on a ten point scale? 274 7.89 1.57 (1-Very low technical quality, 10-Very high technical quality) 19. Overall, how effective is the World Bank at providing linkage to non-Bank 188 7.22 1.83 expertise? (1-Not effective at all, 10-Very effective) 56 The World Bank Moldova Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten Level of Agreement point scale? (1-Strongly disagree, 10-Strongly agree) N Mean SD 1. The World Bank disburses funds promptly 208 7.05 2.17 2. The World Bank effectively monitors and evaluates the projects and programs it 269 7.74 1.96 supports 3. The World Bank's approvals and reviews are done in a timely fashion 244 7.30 1.86 4. The World Bank's "Safeguard Policy" requirements are reasonable 203 7.21 1.93 5. The World Bank imposes reasonable conditions on its lending 239 7.32 2.04 6. Working with the World Bank increases Moldova's institutional capacity 281 7.90 1.87 7. The World Bank ensures consistency and continuity through staff changes 183 7.19 1.82 8. The World Bank's teams and visits are well coordinated 229 7.93 1.73 9. Where country systems (e.g., procurement, financial management, etc.) are 168 7.36 1.96 adequate, the World Bank makes appropriate use of them 10. The World Bank provides effective implementation support (i.e., supervision of 264 7.83 1.93 projects) F. The Future Role of the World Bank in Moldova The Bank’s Role N Mean SD 1. How significant a role do you believe the Bank SHOULD play in Moldova’s development in the near future, on a ten point scale? 297 8.35 1.75 (1-Not a significant role at all, 10-Very significant role) 2. Which of the following SHOULD the World Bank do to make itself of Percentage of Respondents greater value in Moldova? (Choose no more than TWO) (Responses Combined; N=293) Reduce the complexity of obtaining World Bank financing 42.7% Improve the quality of its experts as related to Moldova's specific 34.8% challenges Offer more innovative financial products 21.8% Work faster 19.5% Improve the competitiveness of its financing compared to markets 16.0% Offer more innovative knowledge services 15.4% Provide more adequate data/knowledge/statistics/figures on Moldova's 12.6% economy Ensure greater selectivity in its work 12.3% Focus primarily on advocacy issues 8.5% Other 2.4% Increase availability of Fee-Based services 1.7% 57 The World Bank Moldova Country Survey 2013 G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Moldova? (Choose no more than TWO) (Responses Combined; N=302) Internet 82.8% Local television 42.7% Local newspapers 19.5% Periodicals 17.9% Other 6.6% International television 6.3% Social media (Facebook, Twitter, Youtube) 4.6% International newspapers 4.3% Local radio 3.6% Blogs 1.3% International radio 0.3% Instant messaging 0.3% Mobile phones 0.0% 2. How would you prefer to receive information from the World Bank? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=302) World Bank website 54.0% World Bank seminars/workshops/conferences 39.1% e-Newsletters 29.8% World Bank publications and other written materials 28.5% Direct contact with World Bank (i.e., face to face meetings/discussions) 24.2% Social media (Facebook, Twitter, Youtube) 10.3% Instant messaging 4.6% Mobile phones 1.3% Blogs 0.7% Other 0.3% 3. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession Percentage of Respondents that is not a list of exceptions? (N=261) Yes 60.2% No 39.8% 4. Have you requested information from the World Bank on its activities Percentage of Respondents in the past year? (N=275) Yes 23.3% No 76.7% Percentage of Respondents 5. Were you able to obtain this information? (N=67) Yes 98.5% No 1.5% Percentage of Respondents 6. Do you have access to the Internet? (N=281) Yes 100.0% No 0.0% 58 The World Bank Moldova Country Survey 2013 G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have used the World Bank website? (N=290) Yes 82.1% No 17.9% Percentage of Respondents 8. Which do you primarily use? (N=263) The World Bank’s country website 66.2% The World Bank’s main website 33.8% Please rate how much you agree with the following statements, on a ten point Level of Agreement scale. (1-Strongly disagree, 10-Strongly agree) N Mean SD 9. I use more data from the World Bank as a result of the organization’s Open 242 6.95 2.35 Data policy 10. I find the World Bank websites easy to navigate 249 7.66 1.75 11. I find the information on the World Bank’s websites useful 248 8.06 1.52 12. When I need information from the World Bank I know how to find it 257 7.39 2.21 13. The World Bank is responsive to my information requests and inquiries 209 7.97 1.87 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=300) Employee of a Ministry, Ministerial Department or Implementation 29.3% Agency NGOs, including CBOs 16.7% Private sector organization, Financial sector/Private bank 9.0% Academia/Research institute/Think tank 8.0% Independent Government Institution (i.e., Regulatory Agency, Central 5.0% Bank/oversight institution) Bilateral or Multilateral Agency 4.7% Trade Union 4.7% Media (Press, Radio, TV, Web, etc.) 4.3% Office of Minister 3.7% Project Management Unit (PMU) overseeing implementation of project 3.3% Office of Parliamentarian 2.7% Consultant/Contractor working on World Bank supported 2.7% Project/Program Office of the Prime Minister 2.3% Other 2.3% Local Government office or staff 1.3% 59 The World Bank Moldova Country Survey 2013 H. Background Information (continued) 2. Please identify the primary specialization of your work. (Please mark Percentage of Respondents only ONE response) (N=296) Other 13.2% Education 8.4% Agriculture and rural development 7.4% Health and communicable diseases 7.1% Financial markets 6.8% Economic growth 6.4% Information and communications technology 6.1% Law and justice 6.1% Social protection 5.4% Climate change and environmental sustainability 4.4% Public financial management 4.4% Research and development 4.4% Governance and anti-corruption 3.7% Energy and energy efficiency 3.4% Business environment deregulation and private sector development 2.4% Trade and exports 2.4% Public sector reform 2.0% Foreign direct investment 1.4% Transport infrastructure 1.4% Job creation/employment 1.0% Poverty reduction 1.0% Water and sanitation 1.0% Gender and equality of opportunities 0.3% 3. Currently, do you professionally collaborate/work with the World Percentage of Respondents Bank in your country? (N=300) Yes 45.0% No 55.0% 4. Which of the following describes most of your exposure to the World Percentage of Respondents Bank in Moldova? (Choose no more than TWO) (N=299) Use World Bank reports/data 42.5% Use World Bank website for information, data, research, etc. 35.5% Engage in World Bank related/sponsored events/activities 30.4% Observer (i.e., follow in media, discuss in informal conversations, etc.) 27.1% Collaborate as part of my professional duties 24.4% Percentage of Respondents 5. Which best represents your geographic location? (N=299) Municipality of Chisinau 90.3% Other municipality 2.7% Other 7.0% 60 The World Bank Moldova Country Survey 2013 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Moldova In general, would you say that Moldova is headed in...? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other The right direction 83.3% 75.9% 83.3% 76.9% 77.8% 69.4% 84.6% 80.0% 66.7% 42.1% The wrong direction 0.0% 2.3% 11.1% 7.7% 3.7% 12.9% 15.4% 0.0% 8.3% 21.1% Not sure 16.7% 21.8% 5.6% 15.4% 18.5% 17.7% 0.0% 20.0% 25.0% 36.8% When considering development priorities, which ONE development priority below is the most important in Moldova? Which ONE is the second most important priority? Which ONE is the third most important priority? 1st Most Important Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Economic growth* 64.7% 36.5% 33.3% 23.1% 40.7% 33.3% 30.8% 80.0% 41.7% 52.6% Energy and energy efficiency 5.9% 3.5% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector reform 5.9% 7.1% 11.1% 23.1% 3.7% 0.0% 7.7% 0.0% 0.0% 5.3% Gender and equality of opportunities 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 5.9% 8.2% 11.1% 30.8% 11.1% 12.7% 23.1% 13.3% 8.3% 0.0% Business environment deregulation and private 0.0% 4.7% 11.1% 0.0% 0.0% 6.3% 15.4% 0.0% 20.8% 5.3% sector development* Information and communications technology 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change and environmental sustainability 0.0% 0.0% 5.6% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% Water and sanitation 5.9% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 0.0% 2.4% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Transport infrastructure 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 7.1% 0.0% 0.0% 0.0% 6.3% 7.7% 0.0% 0.0% 10.5% Health and communicable diseases 0.0% 4.7% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 4.2% 0.0% Foreign direct investment 0.0% 2.4% 5.6% 0.0% 7.4% 3.2% 0.0% 0.0% 0.0% 0.0% Education* 0.0% 0.0% 16.7% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Research and development 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% Poverty reduction 5.9% 3.5% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 5.3% Governance and anti-corruption 5.9% 11.8% 5.6% 23.1% 33.3% 23.8% 15.4% 6.7% 20.8% 15.8% Public financial management 0.0% 1.2% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 5.3% *Significantly different between stakeholder groups 61 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) When considering development priorities, which ONE development priority below is the most important in Moldova? Which ONE is the second most important priority? Which ONE is the third most important priority? nd Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ 2 Most Important Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Economic growth 11.8% 18.8% 16.7% 15.4% 7.4% 18.0% 7.7% 0.0% 8.3% 5.6% Energy and energy efficiency 0.0% 3.5% 16.7% 0.0% 3.7% 4.9% 7.7% 0.0% 0.0% 0.0% Public sector reform 0.0% 1.2% 0.0% 7.7% 0.0% 3.3% 0.0% 0.0% 0.0% 5.6% Gender and equality of opportunities 0.0% 1.2% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% Law and justice 11.8% 14.1% 11.1% 30.8% 25.9% 9.8% 30.8% 26.7% 16.7% 22.2% Business environment deregulation and private 11.8% 4.7% 5.6% 0.0% 18.5% 3.3% 7.7% 13.3% 0.0% 5.6% sector development Information and communications technology 0.0% 1.2% 0.0% 0.0% 0.0% 1.6% 7.7% 6.7% 0.0% 0.0% Financial markets* 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Trade and exports 0.0% 3.5% 5.6% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change and environmental sustainability 5.9% 1.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation* 0.0% 1.2% 0.0% 15.4% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 5.9% 2.4% 11.1% 7.7% 7.4% 4.9% 0.0% 0.0% 0.0% 5.6% Transport infrastructure 0.0% 5.9% 0.0% 0.0% 7.4% 0.0% 0.0% 6.7% 0.0% 0.0% Job creation/employment 5.9% 8.2% 0.0% 0.0% 3.7% 9.8% 0.0% 0.0% 0.0% 0.0% Health and communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 6.7% 4.2% 0.0% Foreign direct investment 0.0% 3.5% 5.6% 0.0% 0.0% 4.9% 0.0% 13.3% 4.2% 5.6% Education* 5.9% 4.7% 5.6% 0.0% 3.7% 13.1% 7.7% 6.7% 33.3% 5.6% Social protection 5.9% 2.4% 0.0% 0.0% 3.7% 0.0% 7.7% 0.0% 0.0% 11.1% Research and development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% Poverty reduction 23.5% 7.1% 0.0% 0.0% 3.7% 6.6% 7.7% 0.0% 0.0% 16.7% Governance and anti-corruption 11.8% 8.2% 22.2% 23.1% 3.7% 14.8% 7.7% 0.0% 25.0% 16.7% Public financial management 0.0% 5.9% 0.0% 0.0% 3.7% 1.6% 7.7% 0.0% 4.2% 0.0% *Significantly different between stakeholder groups 62 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) When considering development priorities, which ONE development priority below is the most important in Moldova? Which ONE is the second most important priority? Which ONE is the third most important priority? rd Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ 3 Most Important Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Economic growth 5.9% 7.1% 11.1% 7.1% 3.7% 8.2% 7.7% 14.3% 0.0% 5.3% Energy and energy efficiency 5.9% 3.5% 0.0% 0.0% 0.0% 1.6% 7.7% 0.0% 0.0% 0.0% Public sector reform* 0.0% 1.2% 0.0% 21.4% 3.7% 3.3% 0.0% 7.1% 4.2% 5.3% Gender and equality of opportunities 0.0% 0.0% 0.0% 7.1% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Law and justice 0.0% 3.5% 16.7% 7.1% 7.4% 13.1% 7.7% 7.1% 12.5% 5.3% Business environment deregulation and private 5.9% 5.9% 0.0% 14.3% 3.7% 6.6% 0.0% 21.4% 12.5% 15.8% sector development Information and communications technology 0.0% 5.9% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 10.5% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 1.2% 5.6% 0.0% 7.4% 3.3% 0.0% 0.0% 8.3% 15.8% Climate change and environmental sustainability 0.0% 4.7% 5.6% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 3.5% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% Agriculture and rural development 23.5% 7.1% 5.6% 0.0% 11.1% 6.6% 7.7% 7.1% 4.2% 0.0% Transport infrastructure 5.9% 3.5% 5.6% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% Job creation/employment 0.0% 11.8% 11.1% 0.0% 3.7% 6.6% 7.7% 7.1% 4.2% 5.3% Health and communicable diseases 5.9% 1.2% 5.6% 14.3% 0.0% 3.3% 0.0% 7.1% 0.0% 0.0% Foreign direct investment 11.8% 4.7% 5.6% 0.0% 7.4% 8.2% 0.0% 7.1% 4.2% 0.0% Education 5.9% 4.7% 5.6% 21.4% 7.4% 9.8% 15.4% 0.0% 12.5% 0.0% Social protection 11.8% 3.5% 0.0% 0.0% 3.7% 4.9% 7.7% 0.0% 0.0% 10.5% Research and development 0.0% 2.4% 0.0% 0.0% 7.4% 0.0% 7.7% 0.0% 8.3% 0.0% Poverty reduction 5.9% 5.9% 5.6% 0.0% 11.1% 8.2% 7.7% 7.1% 4.2% 10.5% Governance and anti-corruption 11.8% 15.3% 11.1% 0.0% 14.8% 4.9% 15.4% 7.1% 16.7% 15.8% Public financial management 0.0% 3.5% 5.6% 0.0% 3.7% 1.6% 7.7% 0.0% 4.2% 0.0% *Significantly different between stakeholder groups 63 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) Economic growth and better living standards encompass work in many different areas. Which THREE areas of development listed below do you believe would contribute most to economic growth and better living standards in Moldova? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Job creation/employment 38.9% 44.3% 33.3% 50.0% 37.0% 38.1% 7.7% 26.7% 41.7% 63.2% Public sector reform* 11.1% 3.4% 16.7% 14.3% 0.0% 12.7% 15.4% 0.0% 0.0% 21.1% Law and justice* 16.7% 27.3% 16.7% 57.1% 44.4% 30.2% 53.8% 40.0% 29.2% 10.5% Public financial management 16.7% 14.8% 27.8% 14.3% 18.5% 15.9% 23.1% 0.0% 12.5% 10.5% Business environment deregulation and private 38.9% 29.5% 33.3% 28.6% 18.5% 46.0% 30.8% 40.0% 50.0% 31.6% sector development Financial markets* 5.6% 4.5% 0.0% 0.0% 3.7% 1.6% 0.0% 26.7% 0.0% 0.0% Governance and anti-corruption 22.2% 35.2% 27.8% 50.0% 44.4% 50.8% 46.2% 60.0% 54.2% 52.6% Trade and exports 22.2% 12.5% 11.1% 0.0% 18.5% 11.1% 15.4% 20.0% 8.3% 10.5% Research and development* 5.6% 10.2% 0.0% 0.0% 3.7% 1.6% 0.0% 0.0% 20.8% 0.0% Agriculture and rural development* 16.7% 26.1% 38.9% 21.4% 48.1% 23.8% 0.0% 6.7% 12.5% 26.3% Water and sanitation 5.6% 2.3% 0.0% 7.1% 0.0% 3.2% 0.0% 0.0% 4.2% 0.0% Transport infrastructure* 5.6% 21.6% 11.1% 0.0% 14.8% 3.2% 23.1% 13.3% 4.2% 0.0% Energy and energy efficiency 11.1% 10.2% 11.1% 0.0% 0.0% 4.8% 7.7% 6.7% 8.3% 0.0% Information and communications technology 0.0% 9.1% 5.6% 7.1% 7.4% 0.0% 7.7% 13.3% 0.0% 5.3% Health and communicable diseases 5.6% 4.5% 0.0% 7.1% 3.7% 1.6% 0.0% 6.7% 4.2% 0.0% Education 11.1% 8.0% 27.8% 28.6% 14.8% 15.9% 23.1% 6.7% 33.3% 21.1% Social protection 5.6% 5.7% 0.0% 0.0% 0.0% 7.9% 7.7% 0.0% 0.0% 5.3% Gender and equality of opportunities 0.0% 0.0% 0.0% 0.0% 3.7% 1.6% 0.0% 0.0% 0.0% 0.0% Foreign direct investment 50.0% 27.3% 27.8% 0.0% 18.5% 20.6% 23.1% 33.3% 16.7% 26.3% Climate change and environmental sustainability 11.1% 1.1% 5.6% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) In order to help reverse the migration of citizens out of Moldova and to bring Moldovan migrants back to the country, which sectors listed below should the Government prioritize in terms of reform and resources? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Education 11.1% 11.4% 27.8% 28.6% 7.4% 9.4% 7.7% 0.0% 25.0% 21.1% Climate change and environmental sustainability 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets* 5.6% 1.1% 0.0% 0.0% 3.7% 1.6% 0.0% 21.4% 0.0% 0.0% Job creation/employment 44.4% 75.0% 61.1% 64.3% 55.6% 65.6% 76.9% 71.4% 62.5% 73.7% Public financial management* 5.6% 4.5% 27.8% 7.1% 0.0% 3.1% 0.0% 0.0% 4.2% 5.3% Transport infrastructure 0.0% 5.7% 0.0% 0.0% 3.7% 1.6% 15.4% 0.0% 0.0% 0.0% Law and justice 11.1% 12.5% 11.1% 28.6% 37.0% 17.2% 23.1% 14.3% 20.8% 21.1% Poverty reduction 33.3% 29.5% 22.2% 7.1% 48.1% 23.4% 23.1% 14.3% 12.5% 21.1% Business environment deregulation and private 44.4% 43.2% 38.9% 50.0% 48.1% 42.2% 38.5% 35.7% 54.2% 52.6% sector development Foreign direct investment 16.7% 9.1% 16.7% 7.1% 14.8% 20.3% 15.4% 28.6% 16.7% 10.5% Health and communicable diseases 0.0% 2.3% 0.0% 7.1% 0.0% 1.6% 0.0% 7.1% 0.0% 0.0% Gender and equality of opportunities 0.0% 1.1% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 33.3% 18.2% 16.7% 14.3% 22.2% 21.9% 15.4% 21.4% 12.5% 10.5% Water and sanitation 5.6% 1.1% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% Energy and energy efficiency 5.6% 3.4% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 4.2% 0.0% Governance and anti-corruption 33.3% 21.6% 38.9% 35.7% 33.3% 26.6% 38.5% 14.3% 25.0% 31.6% Economic growth 27.8% 34.1% 27.8% 14.3% 7.4% 40.6% 30.8% 35.7% 29.2% 36.8% Information and communications technology 0.0% 4.5% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 5.6% 15.9% 0.0% 14.3% 7.4% 7.8% 7.7% 21.4% 4.2% 0.0% Research and development* 11.1% 1.1% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 12.5% 0.0% Public sector reform 0.0% 1.1% 5.6% 0.0% 0.0% 3.1% 7.7% 7.1% 4.2% 0.0% Trade and exports 0.0% 0.0% 0.0% 7.1% 7.4% 1.6% 0.0% 7.1% 0.0% 5.3% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 18 7.33 1.46 88 6.42 1.95 18 8.56 1.15 14 6.07 1.33 27 7.19 1.73 64 6.23 2.10 13 6.46 1.85 15 8.73 1.10 24 6.71 1.90 19 6.58 2.24 Moldova?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s 18 7.61 1.79 82 7.07 1.90 18 8.00 1.50 13 6.92 1.50 26 7.85 1.76 58 6.76 2.11 13 7.85 1.28 15 8.47 1.36 24 6.79 1.79 18 6.39 2.55 effectiveness in Moldova.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 65 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Moldova solve 15 7.93 1.75 69 7.51 1.59 16 7.81 1.76 9 7.56 1.13 24 8.75 .99 53 7.30 1.97 11 8.55 .82 15 8.47 1.46 18 8.17 1.25 12 6.92 2.35 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups When thinking about how the World Bank can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Moldova? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Health and communicable diseases 11.1% 17.0% 5.6% 14.3% 3.7% 7.8% 0.0% 13.3% 25.0% 0.0% Water and sanitation 11.1% 14.8% 5.6% 14.3% 0.0% 7.8% 0.0% 6.7% 4.2% 5.3% Governance and anti-corruption* 33.3% 21.6% 38.9% 28.6% 55.6% 42.2% 46.2% 20.0% 29.2% 52.6% Social protection 5.6% 9.1% 0.0% 7.1% 11.1% 10.9% 7.7% 20.0% 8.3% 10.5% Transport infrastructure* 0.0% 18.2% 5.6% 35.7% 3.7% 6.3% 15.4% 6.7% 8.3% 0.0% Education 22.2% 15.9% 16.7% 7.1% 22.2% 25.0% 23.1% 0.0% 33.3% 5.3% Law and justice* 5.6% 12.5% 27.8% 7.1% 40.7% 15.6% 46.2% 6.7% 20.8% 10.5% Economic growth 16.7% 34.1% 22.2% 21.4% 25.9% 43.8% 23.1% 26.7% 29.2% 47.4% Foreign direct investment* 44.4% 11.4% 5.6% 0.0% 25.9% 15.6% 23.1% 20.0% 8.3% 21.1% Business environment deregulation and private 16.7% 20.5% 16.7% 7.1% 18.5% 21.9% 15.4% 26.7% 29.2% 36.8% sector development Gender and equality of opportunities 0.0% 1.1% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Financial markets* 0.0% 3.4% 5.6% 7.1% 7.4% 3.1% 0.0% 53.3% 0.0% 5.3% Job creation/employment 11.1% 10.2% 16.7% 35.7% 18.5% 18.8% 0.0% 6.7% 16.7% 21.1% Public sector reform 11.1% 9.1% 11.1% 14.3% 7.4% 10.9% 0.0% 0.0% 8.3% 15.8% Trade and exports 5.6% 1.1% 5.6% 0.0% 0.0% 4.7% 15.4% 6.7% 0.0% 5.3% Energy and energy efficiency* 16.7% 10.2% 33.3% 7.1% 11.1% 7.8% 23.1% 20.0% 25.0% 0.0% Climate change and environmental sustainability 11.1% 3.4% 5.6% 0.0% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% Agriculture and rural development 27.8% 35.2% 27.8% 28.6% 18.5% 25.0% 23.1% 20.0% 12.5% 21.1% Public financial management 16.7% 11.4% 22.2% 35.7% 11.1% 7.8% 15.4% 13.3% 4.2% 21.1% Information and communications technology 5.6% 9.1% 5.6% 14.3% 14.8% 3.1% 0.0% 6.7% 0.0% 0.0% Research and development* 5.6% 8.0% 0.0% 0.0% 0.0% 1.6% 7.7% 6.7% 25.0% 0.0% Poverty reduction 22.2% 19.3% 5.6% 7.1% 3.7% 14.1% 15.4% 20.0% 12.5% 10.5% *Significantly different between stakeholder groups 66 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova? Greatest Value Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Financial resources 58.8% 54.8% 55.6% 50.0% 42.3% 36.5% 15.4% 40.0% 45.8% 66.7% Mobilizing third party financial resources 5.9% 4.8% 5.6% 0.0% 11.5% 7.9% 7.7% 0.0% 8.3% 5.6% Technical assistance 11.8% 16.7% 11.1% 14.3% 34.6% 12.7% 7.7% 20.0% 12.5% 0.0% Policy advice 11.8% 8.3% 11.1% 14.3% 3.8% 17.5% 7.7% 20.0% 20.8% 11.1% Donor coordination 5.9% 3.6% 11.1% 0.0% 0.0% 7.9% 23.1% 6.7% 0.0% 0.0% Data 0.0% 2.4% 0.0% 0.0% 3.8% 1.6% 0.0% 0.0% 0.0% 0.0% Training/capacity building* 5.9% 4.8% 0.0% 7.1% 3.8% 6.3% 30.8% 6.7% 12.5% 0.0% Studies/analyses 0.0% 3.6% 0.0% 14.3% 0.0% 6.3% 0.0% 0.0% 0.0% 16.7% Convening/facilitating* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 6.7% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 1.2% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 5.6% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova? nd 2 Greatest Value Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Financial resources 17.6% 10.7% 5.6% 7.7% 23.1% 16.7% 23.1% 13.3% 25.0% 11.1% Mobilizing third party financial resources 0.0% 9.5% 5.6% 7.7% 11.5% 11.7% 7.7% 0.0% 0.0% 0.0% Technical assistance* 29.4% 21.4% 33.3% 30.8% 11.5% 33.3% 7.7% 60.0% 25.0% 22.2% Policy advice* 23.5% 15.5% 16.7% 38.5% 3.8% 5.0% 30.8% 6.7% 16.7% 27.8% Donor coordination 0.0% 9.5% 11.1% 0.0% 11.5% 5.0% 0.0% 0.0% 8.3% 5.6% Data* 17.6% 4.8% 0.0% 7.7% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% Training/capacity building 5.9% 22.6% 22.2% 0.0% 15.4% 10.0% 23.1% 6.7% 12.5% 27.8% Studies/analyses 5.9% 4.8% 0.0% 7.7% 11.5% 15.0% 0.0% 0.0% 8.3% 5.6% Convening/facilitating 0.0% 0.0% 5.6% 0.0% 3.8% 1.7% 7.7% 13.3% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 1.2% 0.0% 0.0% 3.8% 1.7% 0.0% 0.0% 4.2% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Moldova? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Imposing technocratic solutions without regard to 17.6% 17.1% 12.5% 21.4% 4.2% 14.8% 8.3% 6.7% 8.3% 16.7% political realities Not exploring alternative policy options 23.5% 7.3% 12.5% 14.3% 8.3% 9.8% 16.7% 20.0% 16.7% 22.2% Too bureaucratic in its operational policies and 35.3% 26.8% 37.5% 14.3% 12.5% 26.2% 8.3% 40.0% 12.5% 16.7% procedures Staff too inaccessible 0.0% 6.1% 0.0% 0.0% 4.2% 0.0% 8.3% 6.7% 0.0% 0.0% Arrogant in its approach 0.0% 6.1% 6.3% 7.1% 0.0% 1.6% 0.0% 0.0% 4.2% 0.0% Not client focused 0.0% 1.2% 0.0% 0.0% 4.2% 4.9% 0.0% 0.0% 8.3% 5.6% The credibility of its knowledge/data 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 8.3% 6.7% 0.0% 5.6% Not willing to honestly criticize policies and reform 0.0% 6.1% 12.5% 21.4% 20.8% 19.7% 41.7% 13.3% 16.7% 22.2% efforts in the country* Too influenced by developed countries 29.4% 18.3% 12.5% 7.1% 4.2% 19.7% 0.0% 6.7% 12.5% 5.6% Not enough public disclosure of its work 17.6% 30.5% 18.8% 35.7% 33.3% 19.7% 41.7% 20.0% 45.8% 16.7% World Bank processes too slow and complex 23.5% 24.4% 37.5% 14.3% 20.8% 14.8% 0.0% 46.7% 16.7% 33.3% Not aligned with country priorities 5.9% 7.3% 0.0% 0.0% 8.3% 8.2% 8.3% 0.0% 8.3% 11.1% Not aligned with other donors’ work 0.0% 2.4% 6.3% 7.1% 8.3% 0.0% 0.0% 0.0% 0.0% 5.6% Not collaborating enough with non-state actors* 17.6% 4.9% 0.0% 14.3% 37.5% 34.4% 25.0% 6.7% 12.5% 11.1% Not adequately sensitive to political/social realities 17.6% 13.4% 0.0% 0.0% 4.2% 3.3% 8.3% 6.7% 4.2% 22.2% in Moldova Other* 0.0% 0.0% 6.3% 21.4% 8.3% 6.6% 0.0% 0.0% 8.3% 0.0% *Significantly different between stakeholder groups Which World Bank instruments do you believe are the MOST effective in reducing poverty in Moldova? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Investment lending 55.6% 65.9% 44.4% 64.3% 77.8% 60.9% 69.2% 93.3% 66.7% 66.7% Capacity development* 50.0% 38.6% 44.4% 21.4% 22.2% 43.8% 53.8% 6.7% 50.0% 22.2% Policy based lending/ budget support to the 27.8% 27.3% 33.3% 14.3% 14.8% 21.9% 15.4% 13.3% 12.5% 27.8% Government Knowledge products/services 0.0% 8.0% 11.1% 28.6% 7.4% 10.9% 0.0% 0.0% 16.7% 11.1% Technical assistance 33.3% 38.6% 33.3% 57.1% 63.0% 43.8% 38.5% 66.7% 33.3% 33.3% Trust Fund management 22.2% 4.5% 16.7% 0.0% 3.7% 6.3% 7.7% 6.7% 4.2% 5.6% Other 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 5.6% 3.4% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 4.2% 5.6% *Significantly different between stakeholder groups Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Moldova? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Investment lending 0.0% 6.1% 5.9% 0.0% 16.0% 11.1% 15.4% 6.7% 20.8% 5.6% Capacity development 5.9% 8.5% 0.0% 14.3% 16.0% 22.2% 15.4% 20.0% 20.8% 22.2% Policy based lending/ budget support to the 17.6% 23.2% 29.4% 64.3% 52.0% 49.2% 38.5% 33.3% 41.7% 16.7% Government* Knowledge products/services 52.9% 42.7% 23.5% 35.7% 28.0% 23.8% 30.8% 33.3% 25.0% 50.0% Technical assistance* 29.4% 23.2% 11.8% 0.0% 8.0% 9.5% 0.0% 0.0% 8.3% 38.9% Trust Fund management 23.5% 20.7% 23.5% 28.6% 20.0% 11.1% 7.7% 33.3% 29.2% 11.1% Other 0.0% 1.2% 5.9% 0.0% 4.0% 3.2% 0.0% 6.7% 0.0% 0.0% Don’t know 23.5% 22.0% 41.2% 21.4% 24.0% 20.6% 23.1% 13.3% 16.7% 16.7% *Significantly different between stakeholder groups 68 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global 17 8.47 1.28 78 7.32 1.80 18 7.50 2.20 12 7.67 1.56 27 8.00 1.88 59 7.83 2.17 12 7.67 2.27 14 8.14 1.10 22 7.59 1.92 17 6.00 3.12 development agenda as related to "global public goods"?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other NGOs* 22.2% 11.5% 11.1% 21.4% 22.2% 62.5% 23.1% 0.0% 20.8% 22.2% Local Government* 44.4% 78.2% 72.2% 64.3% 18.5% 35.9% 15.4% 46.7% 20.8% 50.0% Beneficiaries 44.4% 26.4% 33.3% 14.3% 25.9% 15.6% 7.7% 46.7% 16.7% 16.7% Private sector* 44.4% 43.7% 33.3% 21.4% 77.8% 34.4% 53.8% 46.7% 45.8% 55.6% Community Based Organizations (CBOs)* 0.0% 6.9% 0.0% 28.6% 0.0% 7.8% 7.7% 0.0% 4.2% 0.0% Donor community 27.8% 11.5% 16.7% 42.9% 18.5% 12.5% 23.1% 20.0% 12.5% 11.1% Foundations 0.0% 2.3% 5.6% 0.0% 3.7% 6.3% 15.4% 0.0% 0.0% 0.0% Academia/think tanks/research institutes* 11.1% 4.6% 0.0% 7.1% 7.4% 9.4% 7.7% 13.3% 70.8% 11.1% Parliament* 5.6% 4.6% 22.2% 0.0% 0.0% 4.7% 0.0% 6.7% 0.0% 22.2% Media* 0.0% 3.4% 0.0% 0.0% 18.5% 6.3% 46.2% 0.0% 4.2% 0.0% Other 0.0% 1.1% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 4.2% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank’s work in Moldova, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a relevant role in 18 8.11 2.05 85 7.60 1.77 18 8.28 1.49 13 8.38 1.19 25 8.16 1.18 62 7.13 2.01 13 8.08 1.26 15 9.27 .96 24 6.67 1.71 18 6.33 2.63 development in Moldova* The World Bank’s work is aligned with what I consider the 15 8.07 1.67 82 7.30 1.68 18 8.22 1.80 13 7.54 1.27 25 7.52 1.64 60 6.67 1.86 13 7.62 1.50 15 8.40 1.40 24 6.71 1.94 18 5.83 2.60 development priorities for Moldova* The World Bank supports programs and strategies that 16 7.38 2.22 83 7.55 1.72 18 7.89 1.64 13 7.92 1.19 23 8.17 1.37 60 6.80 1.96 13 7.46 1.27 15 8.40 1.50 24 7.08 1.44 18 6.06 2.60 are realistic for Moldova* The World Bank treats clients and stakeholders in Moldova 16 8.13 2.09 72 7.83 1.75 18 8.78 1.35 11 8.36 .92 25 8.80 1.41 60 7.82 2.03 12 8.58 1.08 15 8.87 1.46 21 7.43 1.72 11 7.09 2.21 with respect* *Significantly different between stakeholder groups 69 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent is the World Bank an effective development partner in Moldova in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 16 7.44 1.59 80 7.28 1.71 18 8.17 1.54 9 7.44 1.42 24 8.42 1.21 56 6.89 2.01 11 8.09 .54 15 8.27 1.16 22 6.77 1.88 16 6.19 3.08 Flexibility (in terms of the World 15 6.93 1.75 77 6.82 1.61 18 7.17 1.98 8 7.25 1.16 20 7.65 1.09 53 6.66 1.86 11 7.27 1.62 14 7.36 1.28 21 6.43 1.86 16 6.19 2.97 Bank's products and services) Flexibility (in terms of changing 14 7.00 1.66 72 6.71 1.59 17 7.12 1.93 11 6.82 1.17 21 7.67 1.28 55 6.64 1.97 10 7.40 1.84 14 7.29 1.44 22 6.27 1.61 15 5.87 3.07 country circumstances) Being inclusive* 11 7.91 .70 61 7.13 1.52 14 7.86 1.51 9 6.89 1.76 12 7.67 1.15 44 6.98 1.70 12 7.92 1.00 13 7.77 1.36 20 6.50 1.76 10 5.80 3.46 Openness (sharing data and 12 8.00 1.60 75 7.44 1.75 17 8.00 2.06 14 7.29 1.64 20 8.05 1.32 55 7.31 2.14 12 7.75 .97 13 8.54 1.56 20 7.45 1.70 15 6.47 2.59 other information) Staff accessibility 13 8.08 1.75 73 7.37 1.57 18 7.94 1.95 12 7.17 1.40 22 8.23 1.19 51 7.39 2.07 12 7.67 .78 13 7.92 1.32 20 7.25 2.05 11 7.00 2.41 Straightforwardness and 15 8.40 1.59 74 8.01 1.43 18 7.78 1.93 11 7.27 1.62 23 9.13 .63 55 7.84 2.00 12 8.67 1.15 15 8.80 .86 20 8.25 1.41 12 7.42 2.39 honesty* Collaboration with groups 13 7.54 2.18 57 7.40 1.66 15 7.07 1.83 12 6.08 1.56 21 8.05 1.63 56 6.88 2.03 11 7.00 1.18 7 8.71 .95 23 6.78 2.00 16 6.19 2.23 outside of the Government* Collaboration with the 16 8.88 1.26 78 8.33 1.29 17 8.82 1.24 13 8.38 .51 21 8.67 1.02 54 8.17 1.67 11 8.27 .65 13 8.92 .76 21 8.43 1.16 18 7.44 2.09 Government Collaboration with other donors 15 8.40 .99 58 8.03 1.30 17 7.94 1.48 13 7.46 1.39 19 7.95 1.18 47 7.57 1.93 8 8.38 .52 8 8.50 1.31 17 7.59 1.66 9 7.33 2.69 Follow through over time* 15 8.73 1.39 66 8.06 1.33 17 8.24 1.75 8 6.88 1.64 20 8.70 .86 47 7.91 1.52 10 7.70 .95 11 8.36 1.36 17 7.88 1.11 13 7.15 2.15 *Significantly different between stakeholder groups When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other The World Bank works too slowly 16.7% 20.7% 23.5% 7.1% 14.8% 9.5% 7.7% 21.4% 14.3% 5.3% The Government works inefficiently* 0.0% 18.3% 23.5% 21.4% 37.0% 44.4% 46.2% 7.1% 42.9% 15.8% There is not an adequate level of citizen/civil 38.9% 46.3% 29.4% 14.3% 18.5% 34.9% 15.4% 21.4% 19.0% 26.3% society participation* Poor donor coordination 16.7% 6.1% 11.8% 0.0% 7.4% 6.3% 0.0% 0.0% 14.3% 0.0% The World Bank does not do adequate follow 5.6% 9.8% 5.9% 7.1% 11.1% 7.9% 7.7% 0.0% 14.3% 5.3% through/follow-up Lack of/inadequate levels of capacity in 5.6% 11.0% 35.3% 78.6% 37.0% 17.5% 15.4% 14.3% 14.3% 15.8% Government* Political pressures and obstacles 55.6% 29.3% 41.2% 35.7% 37.0% 23.8% 23.1% 50.0% 33.3% 52.6% Reforms are not well thought out in light of 27.8% 28.0% 11.8% 14.3% 22.2% 30.2% 53.8% 57.1% 33.3% 36.8% country challenges The World Bank is not sensitive enough to 11.1% 13.4% 5.9% 7.1% 0.0% 9.5% 15.4% 7.1% 0.0% 21.1% political/social realities on the ground Other 0.0% 2.4% 0.0% 7.1% 0.0% 4.8% 7.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 The World Bank Moldova Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Moldova, on a ten point scale? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Economic growth* 17 6.59 1.77 78 6.51 1.82 14 7.14 1.99 12 7.17 .94 22 7.64 .95 50 6.06 2.10 12 7.25 1.14 13 7.62 .77 23 6.13 1.79 18 6.17 2.81 Job creation/employment* 16 6.25 2.38 71 5.68 1.75 15 6.67 1.95 10 6.50 1.43 18 6.94 1.35 47 5.21 2.25 10 6.30 1.06 11 6.82 1.25 22 5.14 1.83 13 4.69 2.72 Public sector reform* 12 6.25 2.22 74 6.61 1.96 16 7.19 1.87 14 7.14 1.29 24 6.67 1.79 52 5.98 2.16 10 6.40 1.26 11 8.18 1.08 22 6.00 1.85 17 5.06 2.86 Law and justice 8 5.25 1.98 56 5.59 1.90 13 6.00 1.22 7 5.00 1.00 21 5.38 2.25 48 5.65 2.47 11 5.18 1.40 9 7.11 1.36 21 5.67 2.01 12 3.75 2.05 Public financial management 13 6.69 2.43 65 6.49 2.01 16 6.81 1.72 11 7.36 .81 23 6.43 1.90 49 6.33 1.96 11 6.00 1.00 10 7.50 1.78 22 6.05 1.76 16 5.63 2.60 Governance and anti-corruption 10 5.90 2.51 70 5.56 2.40 15 5.93 2.34 10 5.60 1.43 22 5.50 1.71 51 5.55 2.44 12 5.42 1.78 8 7.13 1.36 22 4.91 1.82 17 4.12 2.34 Business environment deregulation and private sector 11 6.09 2.55 68 6.32 2.28 15 7.20 2.34 13 7.38 .96 24 7.50 1.10 49 6.14 2.10 11 6.55 1.86 11 8.00 1.10 21 6.19 2.09 16 5.25 2.77 development* Foreign direct investment* 16 7.06 2.29 61 6.62 1.97 13 7.46 1.20 9 7.00 1.41 22 7.32 1.29 46 5.93 2.14 11 6.64 2.16 9 7.56 .88 21 5.76 2.30 13 4.54 2.63 Financial markets* 9 5.44 2.35 51 6.27 2.13 11 7.55 .93 9 7.22 1.48 19 6.95 1.47 36 5.81 2.01 11 6.73 1.56 12 8.00 1.04 17 5.65 2.23 12 4.00 2.66 Trade and exports* 11 5.82 2.18 55 6.35 1.83 12 6.67 1.61 7 6.71 1.80 21 7.43 1.40 37 5.84 2.03 12 7.25 1.36 9 7.78 1.30 18 5.50 2.01 12 4.83 2.44 Agriculture and rural 16 7.56 1.93 72 6.75 2.24 18 7.78 1.93 10 7.30 1.49 22 6.86 1.39 50 6.22 2.46 11 6.36 2.11 8 7.13 1.25 19 6.05 1.78 14 5.43 2.85 development* Water and sanitation 12 7.00 2.22 68 6.76 2.02 18 7.50 2.15 9 7.11 1.69 22 7.18 1.56 48 6.35 2.14 9 6.89 1.54 7 7.57 .79 18 6.17 1.72 17 5.53 2.62 Poverty reduction* 17 7.24 2.19 70 6.49 2.21 14 7.00 2.45 7 6.86 1.77 22 6.41 1.82 50 5.70 2.49 12 6.67 1.97 12 7.67 1.23 21 6.19 1.83 18 5.06 2.73 Transport infrastructure 11 6.91 1.92 59 6.54 2.09 15 7.07 1.67 10 6.50 1.51 21 6.24 1.84 46 6.35 2.09 11 6.45 1.51 9 8.00 1.22 19 6.26 1.82 14 5.07 2.46 Energy and energy efficiency 13 7.23 2.17 58 6.52 2.24 16 7.44 2.13 9 6.33 1.87 22 7.05 1.89 41 6.46 2.10 11 6.73 1.35 8 8.00 1.07 18 6.39 1.88 15 5.33 2.47 Information and 9 6.89 2.47 63 6.94 1.87 15 7.80 1.52 13 7.31 1.49 25 7.96 1.31 44 7.02 1.96 12 7.67 .98 8 7.88 1.13 20 6.85 2.11 14 4.86 2.91 communications technology* Health and communicable 14 6.93 2.43 61 6.87 2.00 17 7.94 1.43 8 6.25 1.75 21 7.10 1.22 45 6.62 2.36 10 7.00 1.15 9 8.22 1.20 21 6.86 1.62 12 5.50 2.71 diseases Education* 13 6.85 2.12 61 6.39 2.11 17 7.24 2.02 12 7.08 2.11 22 6.45 1.50 49 6.63 2.27 11 6.45 1.57 9 8.67 1.00 20 6.60 2.06 13 4.69 3.07 Research and development* 14 6.07 2.13 50 5.98 1.99 12 6.83 1.53 8 6.50 1.60 18 7.00 1.14 44 6.05 2.41 9 5.33 2.24 6 8.33 .52 22 4.91 2.83 12 4.50 2.58 Social protection* 9 6.00 2.55 59 6.36 2.02 14 7.71 2.13 9 7.33 1.32 22 6.64 1.99 45 5.98 2.68 8 5.25 2.05 10 7.90 1.20 20 6.40 1.85 16 5.19 2.37 Gender and equality of 8 6.63 2.88 51 6.84 1.94 13 7.08 1.38 7 7.29 1.98 19 7.74 2.02 41 6.54 2.32 8 8.13 1.96 6 8.67 .82 18 7.06 2.31 11 5.00 1.90 opportunities* Climate change and 15 6.27 2.84 48 6.67 1.91 15 7.53 2.10 8 6.75 1.91 18 7.00 1.78 41 6.00 2.52 9 5.44 2.40 7 7.29 .95 15 6.00 2.27 11 4.45 3.05 environmental sustainability* *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank’s work help to achieve 18 7.44 1.69 83 6.90 1.65 18 7.44 1.62 12 7.58 1.16 24 7.50 1.18 55 6.87 1.91 13 7.62 1.56 15 8.53 .99 23 6.35 1.64 18 5.50 2.73 development results in Moldova?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 71 The World Bank Moldova Country Survey 2013 C. World Bank Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank in Moldova, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank’s financial instruments meet the needs of 17 7.82 2.21 83 6.65 1.80 18 7.72 2.05 12 7.33 .98 22 7.82 .80 53 6.49 1.91 12 7.00 1.71 14 8.07 1.07 23 6.91 1.65 18 6.06 2.58 Moldova* The World Bank meets Moldova’s needs for knowledge 15 7.33 1.99 78 6.64 1.87 18 7.78 1.48 11 7.82 .60 23 8.09 .95 56 6.63 1.94 12 7.25 1.60 15 8.33 1.35 22 6.68 2.30 16 6.13 3.05 services* *Significantly different between stakeholder groups D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Weekly 0.0% 1.1% 11.1% 0.0% 3.7% 3.1% 7.7% 20.0% 4.2% 0.0% Monthly 22.2% 18.4% 55.6% 50.0% 11.1% 18.8% 30.8% 20.0% 20.8% 10.5% A few times a year 44.4% 41.4% 16.7% 28.6% 51.9% 34.4% 38.5% 53.3% 50.0% 21.1% Rarely 27.8% 33.3% 5.6% 21.4% 29.6% 42.2% 23.1% 6.7% 25.0% 57.9% Never 5.6% 5.7% 11.1% 0.0% 3.7% 1.6% 0.0% 0.0% 0.0% 10.5% When thinking about the development challenges in Moldova, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Governance and anti-corruption 27.8% 21.6% 50.0% 42.9% 55.6% 39.1% 38.5% 40.0% 41.7% 44.4% Social protection 5.6% 17.0% 0.0% 14.3% 11.1% 17.2% 15.4% 6.7% 4.2% 5.6% Economic growth 44.4% 44.3% 38.9% 50.0% 44.4% 48.4% 46.2% 40.0% 29.2% 27.8% Education* 22.2% 8.0% 16.7% 7.1% 33.3% 29.7% 23.1% 13.3% 25.0% 16.7% Job creation/employment 22.2% 33.0% 16.7% 21.4% 11.1% 15.6% 7.7% 13.3% 20.8% 33.3% Financial markets 5.6% 3.4% 0.0% 7.1% 3.7% 3.1% 7.7% 20.0% 4.2% 0.0% Information and communications technology 0.0% 10.2% 0.0% 0.0% 11.1% 3.1% 7.7% 6.7% 4.2% 0.0% Trade and exports 11.1% 5.7% 5.6% 7.1% 11.1% 4.7% 0.0% 0.0% 8.3% 11.1% Business environment deregulation and private 27.8% 19.3% 22.2% 14.3% 22.2% 21.9% 30.8% 33.3% 33.3% 11.1% sector development Agriculture and rural development 27.8% 21.6% 27.8% 21.4% 22.2% 28.1% 7.7% 13.3% 12.5% 22.2% Public financial management 5.6% 12.5% 0.0% 21.4% 14.8% 10.9% 23.1% 6.7% 12.5% 22.2% Health and communicable diseases 11.1% 13.6% 11.1% 0.0% 0.0% 7.8% 0.0% 20.0% 4.2% 0.0% Gender and equality of opportunities 0.0% 0.0% 5.6% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% Transport infrastructure 0.0% 11.4% 5.6% 7.1% 7.4% 6.3% 15.4% 6.7% 12.5% 5.6% Law and justice* 11.1% 9.1% 22.2% 14.3% 22.2% 12.5% 46.2% 33.3% 12.5% 27.8% Energy and energy efficiency* 27.8% 18.2% 22.2% 7.1% 3.7% 7.8% 0.0% 20.0% 29.2% 0.0% Foreign direct investment 11.1% 11.4% 5.6% 0.0% 22.2% 6.3% 0.0% 6.7% 4.2% 22.2% Public sector reform* 5.6% 4.5% 16.7% 35.7% 0.0% 7.8% 0.0% 0.0% 8.3% 5.6% Climate change and environmental sustainability 11.1% 4.5% 11.1% 0.0% 0.0% 7.8% 0.0% 0.0% 0.0% 0.0% Water and sanitation 5.6% 8.0% 0.0% 7.1% 0.0% 3.1% 7.7% 0.0% 4.2% 0.0% Poverty reduction 16.7% 11.4% 0.0% 0.0% 3.7% 10.9% 15.4% 13.3% 8.3% 16.7% Research and development* 0.0% 2.3% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 16.7% 5.6% *Significantly different between stakeholder groups 72 The World Bank Moldova Country Survey 2013 D. The World Bank’s Knowledge (continued) In Moldova, how effective do you believe the World Bank’s knowledge and research are at: ... (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Raising your awareness of the 17 7.41 1.87 83 6.43 2.13 17 7.65 1.58 10 7.20 1.48 20 7.40 1.19 54 6.89 1.93 12 7.50 1.88 15 8.13 .74 22 7.23 1.72 19 5.42 3.01 particular topic* Stimulating public 16 6.81 2.17 77 6.68 1.85 15 7.20 2.01 11 6.64 2.11 20 7.80 1.06 52 6.44 2.15 12 7.67 1.87 14 8.21 .89 22 6.59 2.38 18 5.06 3.00 debate/dialogue* Enhancing your knowledge 17 7.24 2.28 83 6.70 2.12 18 8.00 1.37 11 7.00 1.73 25 7.64 1.35 54 6.78 2.05 12 7.58 1.98 15 8.40 1.06 23 7.04 2.23 19 5.58 3.19 and/or skills* Contributing to good policy 18 7.17 2.41 84 7.19 1.97 18 7.94 1.51 13 7.08 1.38 23 7.74 1.05 56 7.11 1.84 13 7.77 1.69 15 8.67 .98 23 7.13 1.79 19 5.74 2.98 making* Providing support for program 17 7.47 1.94 85 7.32 1.85 18 8.50 1.38 12 7.00 1.76 24 8.00 1.69 57 7.46 1.96 13 8.00 1.22 15 8.53 .99 22 7.73 1.28 18 5.89 3.16 implementation* *Significantly different between stakeholder groups In Moldova, to what extent do you believe that the World Bank’s knowledge and research: ... (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 18 8.17 1.86 83 7.59 1.85 18 8.44 1.15 9 8.00 .87 24 8.17 1.49 55 7.58 2.01 12 8.33 1.50 15 8.93 .80 23 8.30 1.11 17 6.59 3.10 Include appropriate level of stakeholder involvement during 16 7.44 1.93 74 7.01 1.69 18 7.83 1.58 8 7.38 1.30 25 8.28 .79 47 6.89 1.96 12 7.75 1.36 15 8.47 .64 20 7.40 1.39 17 6.53 3.06 preparation* Are relevant to Moldova's 17 7.82 1.67 82 7.44 1.83 18 8.11 1.37 12 7.67 .98 24 8.42 1.06 55 7.55 1.85 12 7.92 1.51 15 8.40 1.12 24 7.33 1.58 17 6.82 3.13 development priorities Provide feasible 17 7.24 1.89 78 7.31 1.90 18 8.22 1.40 11 7.55 1.04 26 8.42 .76 53 7.34 1.79 11 7.45 1.97 15 8.33 .98 21 7.76 1.09 17 6.29 2.91 recommendations* Are accessible (well written and 18 7.06 2.55 83 7.13 1.87 18 8.00 1.41 12 7.50 1.17 25 7.88 1.64 54 7.22 1.95 12 7.75 1.82 15 8.47 .99 22 7.27 2.10 19 6.63 2.63 easy to understand) A source of relevant information 17 7.71 2.31 83 7.78 1.57 18 8.11 1.18 10 7.60 1.35 25 8.52 .96 54 7.72 1.58 12 8.25 1.54 15 8.73 1.28 24 7.92 1.69 17 6.94 2.75 on global good practices Are adequately disseminated* 17 6.29 2.08 79 6.92 1.98 16 8.06 .85 10 6.40 1.51 22 7.86 1.08 50 6.64 2.23 12 7.33 1.72 15 8.33 .98 20 6.75 2.43 15 6.60 2.32 Are appropriately translated 16 7.13 2.53 82 7.60 1.99 16 8.25 1.29 5 7.80 2.28 21 8.57 1.12 49 7.41 2.08 11 8.73 .90 14 8.29 1.27 18 7.56 2.18 15 7.67 1.99 Are adaptable to Moldova’s specific development 18 6.89 1.94 81 6.98 1.87 17 7.88 1.83 12 7.25 1.48 24 7.88 1.19 53 6.81 2.00 11 7.27 1.95 15 8.20 .77 23 7.13 1.96 16 6.38 3.20 challenges and country circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and 17 7.76 1.79 86 7.34 1.75 18 7.94 1.63 12 7.58 1.00 26 8.12 .82 60 7.47 1.96 13 8.31 1.38 15 8.33 .90 23 7.00 1.76 17 6.00 3.04 research make to development results in your country?* Overall, how would you rate the technical quality of the World 17 7.65 1.80 77 7.61 1.61 17 8.53 1.01 12 7.92 1.00 26 8.62 1.06 57 7.74 1.53 12 8.25 1.06 15 8.60 .91 23 8.09 1.08 17 6.94 2.88 Bank’s knowledge/research?* Overall, how effective is the World Bank at providing linkage 11 7.27 2.20 51 6.82 1.88 12 7.75 1.14 6 6.83 1.83 21 8.38 .80 37 7.14 1.78 9 8.44 1.13 9 7.89 1.27 18 6.94 1.11 12 5.83 3.19 to non-Bank expertise?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 73 The World Bank Moldova Country Survey 2013 E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank disburses 13 7.08 2.22 59 6.61 2.17 17 8.12 1.90 7 5.71 2.75 21 8.38 .92 44 6.95 2.11 7 8.00 1.00 13 8.00 1.47 17 6.35 2.26 8 5.00 3.30 funds promptly* The World Bank effectively monitors and evaluates the 17 8.29 2.02 81 7.56 1.97 18 8.44 1.29 11 6.36 2.29 24 8.17 1.76 54 7.44 2.15 10 7.50 1.72 14 9.07 .83 22 8.09 1.34 16 7.06 2.57 projects and programs it supports* The World Bank’s approvals and reviews are done in a 15 6.73 1.79 76 7.05 1.70 17 8.24 1.44 8 6.00 2.20 22 8.14 1.52 48 7.08 2.22 9 7.78 1.09 14 8.36 .84 21 7.33 1.83 12 6.50 2.28 timely fashion* The World Bank’s "Safeguard Policy" requirements are 10 6.20 2.70 62 6.85 1.81 15 7.87 1.81 6 7.00 1.79 17 7.82 1.07 42 7.40 1.93 9 7.56 1.88 13 8.38 .96 17 7.41 1.42 10 5.30 3.16 reasonable* The World Bank imposes reasonable conditions on its 14 7.71 2.58 65 7.03 1.94 17 8.35 1.80 11 7.09 1.58 24 8.42 .88 48 6.85 2.12 11 7.73 1.10 13 8.54 .97 18 7.56 1.82 16 5.31 2.77 lending* Working with the World Bank increases this country's 18 8.06 2.10 81 7.78 1.75 18 8.28 2.05 14 7.29 1.82 26 8.58 1.06 55 7.76 1.90 12 8.17 1.53 15 9.27 .70 23 8.00 1.17 17 6.24 3.15 institutional capacity* The World Bank ensures consistency and continuity 8 5.88 3.09 52 7.04 1.71 16 7.63 1.93 7 6.14 1.86 16 7.69 1.85 40 7.05 1.77 10 7.90 .99 11 8.27 1.10 15 7.40 1.24 6 6.00 2.61 through staff changes* The World Bank’s teams and 15 8.20 2.08 72 7.81 1.69 16 8.44 1.71 8 6.25 2.25 21 8.19 1.40 46 7.65 1.99 9 8.56 .73 15 9.00 1.00 16 7.81 1.47 9 7.56 1.33 visits are well coordinated* Where country systems are adequate, the World Bank 8 7.25 3.24 45 6.93 2.07 15 7.73 1.94 8 7.38 1.60 16 8.38 1.09 34 7.50 1.73 8 8.00 .93 11 8.09 1.51 12 6.25 2.34 9 6.44 2.30 makes appropriate use of them The World Bank provides effective implementation 16 7.94 2.35 77 7.90 1.55 18 8.44 1.76 9 6.78 2.33 24 7.88 2.17 56 7.75 2.06 11 8.09 1.30 15 8.87 .92 20 7.55 1.64 15 6.67 3.04 support *Significantly different between stakeholder groups F. The Future Role of the World Bank in Moldova Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Moldova’s 18 9.00 1.68 86 8.34 1.55 18 8.61 1.38 13 7.92 1.71 27 8.67 1.75 63 8.14 2.00 13 8.69 1.11 14 9.29 .83 23 8.17 .98 19 7.16 2.91 development in the near future?* (1-Not a significant role at all, 10-Very significant role) *Significantly different between stakeholder groups 74 The World Bank Moldova Country Survey 2013 F. The Future Role of the World Bank in Moldova (continued) Which of the following SHOULD the World Bank do to make itself of greater value in Moldova? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Improve the quality of its experts as related to 38.9% 36.1% 38.9% 21.4% 25.9% 36.1% 38.5% 33.3% 39.1% 38.9% Moldova's specific challenges Reduce the complexity of obtaining World Bank 44.4% 43.4% 38.9% 42.9% 48.1% 42.6% 30.8% 53.3% 30.4% 50.0% financing Focus primarily on advocacy issues 11.1% 9.6% 0.0% 7.1% 7.4% 14.8% 0.0% 0.0% 8.7% 5.6% Improve the competitiveness of its financing 16.7% 16.9% 11.1% 21.4% 22.2% 9.8% 38.5% 6.7% 8.7% 22.2% compared to markets Ensure greater selectivity in its work 0.0% 13.3% 0.0% 14.3% 14.8% 14.8% 15.4% 0.0% 17.4% 22.2% Provide more adequate data/knowledge/statistics/figures on Moldova's 11.1% 12.0% 11.1% 7.1% 7.4% 13.1% 15.4% 26.7% 17.4% 5.6% economy Offer more innovative financial products 11.1% 22.9% 22.2% 28.6% 22.2% 27.9% 15.4% 20.0% 26.1% 5.6% Offer more innovative knowledge services 22.2% 8.4% 22.2% 21.4% 18.5% 14.8% 15.4% 26.7% 26.1% 5.6% Increase availability of Fee-Based services 0.0% 1.2% 0.0% 0.0% 7.4% 1.6% 7.7% 0.0% 0.0% 0.0% Work faster 33.3% 24.1% 27.8% 14.3% 11.1% 13.1% 7.7% 26.7% 8.7% 22.2% Other 0.0% 1.2% 5.6% 7.1% 7.4% 1.6% 0.0% 0.0% 4.3% 0.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Moldova? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Local newspapers 11.1% 15.9% 5.6% 30.8% 29.6% 23.4% 23.1% 13.3% 8.3% 31.6% International newspapers* 0.0% 5.7% 0.0% 15.4% 7.4% 0.0% 0.0% 20.0% 4.2% 0.0% Local radio 0.0% 2.3% 0.0% 0.0% 11.1% 1.6% 0.0% 6.7% 4.2% 10.5% International radio 0.0% 1.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 16.7% 47.7% 50.0% 38.5% 37.0% 50.0% 15.4% 53.3% 45.8% 26.3% International television 5.6% 4.5% 16.7% 0.0% 18.5% 3.1% 0.0% 6.7% 8.3% 5.3% Periodicals* 44.4% 18.2% 5.6% 7.7% 14.8% 14.1% 38.5% 13.3% 29.2% 5.3% Internet 88.9% 87.5% 83.3% 84.6% 74.1% 81.3% 69.2% 80.0% 87.5% 84.2% Social media (Facebook, Twitter, Youtube) 0.0% 4.5% 5.6% 0.0% 0.0% 10.9% 15.4% 0.0% 0.0% 0.0% Blogs 0.0% 2.3% 0.0% 0.0% 3.7% 1.6% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Other 5.6% 5.7% 22.2% 7.7% 0.0% 4.7% 15.4% 6.7% 0.0% 15.8% *Significantly different between stakeholder groups 75 The World Bank Moldova Country Survey 2013 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other World Bank website 55.6% 62.5% 52.9% 28.6% 44.4% 56.3% 53.8% 53.3% 45.8% 47.4% Direct contact with World Bank (i.e., face to face 22.2% 15.9% 29.4% 28.6% 44.4% 25.0% 46.2% 40.0% 12.5% 10.5% meetings/discussions)* e-Newsletters 16.7% 28.4% 29.4% 35.7% 22.2% 37.5% 23.1% 26.7% 45.8% 21.1% Instant messaging 0.0% 8.0% 5.9% 0.0% 7.4% 3.1% 0.0% 0.0% 8.3% 0.0% World Bank seminars/workshops/conferences* 33.3% 48.9% 47.1% 50.0% 22.2% 28.1% 30.8% 53.3% 58.3% 21.1% World Bank publications and other written 50.0% 23.9% 29.4% 57.1% 22.2% 25.0% 30.8% 20.0% 16.7% 52.6% materials* Mobile phones* 0.0% 1.1% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% Social media (Facebook, Twitter, Youtube)* 11.1% 6.8% 0.0% 0.0% 22.2% 18.8% 7.7% 6.7% 0.0% 10.5% Blogs 0.0% 1.1% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% Other 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Yes 66.7% 69.1% 81.3% 30.8% 46.2% 60.0% 72.7% 71.4% 52.2% 35.3% No 33.3% 30.9% 18.8% 69.2% 53.8% 40.0% 27.3% 28.6% 47.8% 64.7% *Significantly different between stakeholder groups Have you requested information from the World Bank on its activities in the past year? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Yes 35.3% 17.9% 37.5% 28.6% 12.5% 23.7% 33.3% 42.9% 18.2% 11.8% No 64.7% 82.1% 62.5% 71.4% 87.5% 76.3% 66.7% 57.1% 81.8% 88.2% Were you able to obtain this information? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Yes 100.0% 93.3% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you have access to the Internet? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have used the World Bank website? Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Yes 94.1% 73.8% 88.2% 91.7% 85.2% 77.8% 100.0% 100.0% 82.6% 83.3% No 5.9% 26.2% 11.8% 8.3% 14.8% 22.2% 0.0% 0.0% 17.4% 16.7% 76 The World Bank Moldova Country Survey 2013 G. Communication and Information Sharing (continued) Which do you primarily use?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other The World Bank's country website 82.4% 72.6% 46.7% 69.2% 44.0% 76.4% 84.6% 46.7% 50.0% 64.3% The World Bank's main website 17.6% 27.4% 53.3% 30.8% 56.0% 23.6% 15.4% 53.3% 50.0% 35.7% *Significantly different between stakeholder groups Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of Ministry/ PMU/ Consultant/ Office of Prime Minister/ Ministerial Dep/ Contractor on Bank Bilateral/ Multilateral Private sector/ Financial Independent Academia/ Research Minister Implementation Agency project Agency sector/ Private bank NGO/ CBO/ Trade Union Media Government Institution institute/ Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use more data from the World Bank as a result of the 17 7.29 2.39 75 6.72 2.26 15 8.07 2.15 6 5.83 2.32 18 7.11 1.81 53 6.49 2.74 12 8.25 1.60 12 8.00 1.65 22 6.86 2.38 11 6.55 2.46 organization’s Open Data policy I find the World Bank websites 15 7.20 1.82 65 7.40 1.62 16 8.06 2.21 13 6.85 1.52 25 8.24 1.01 51 7.10 2.30 13 8.46 .78 15 8.27 1.39 21 8.29 1.15 13 8.23 1.24 easy to navigate* I find the information on the 15 7.53 2.03 65 7.83 1.19 16 8.63 2.22 13 7.54 1.33 24 8.58 .88 50 7.86 1.87 13 8.46 .52 15 8.73 .96 21 8.38 1.36 13 7.69 1.97 World Bank’s websites useful When I need information from the World Bank I know how to 17 6.88 2.91 68 6.84 2.34 17 8.35 2.26 12 6.50 2.20 22 7.82 1.05 57 7.33 2.32 12 8.08 1.98 15 8.33 1.59 20 7.30 2.32 15 8.13 1.19 find it* The World Bank is responsive to my information requests and 13 8.23 2.39 57 7.67 1.81 16 8.56 2.22 10 7.80 1.03 15 8.47 1.13 47 7.70 2.11 9 8.44 1.13 14 9.21 .89 15 7.33 2.19 12 7.83 1.64 inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country?* Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ Percentage of Respondents Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Yes 61.1% 44.8% 83.3% 78.6% 38.5% 27.0% 38.5% 93.3% 25.0% 31.6% No 38.9% 55.2% 16.7% 21.4% 61.5% 73.0% 61.5% 6.7% 75.0% 68.4% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank in Moldova? (Choose no more than TWO) Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents Office of Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ NGO/CBO/ Government Research institute/ (Responses Combined) Minister/Minister Implementation Agency Bank project Agency Private Bank Trade Union Media Institution Think tank Other Observer (i.e., follow in media, discuss in informal 22.2% 22.4% 5.6% 14.3% 3.8% 39.1% 23.1% 6.7% 54.2% 52.6% conversations, etc.)* Use World Bank reports/data* 11.1% 51.8% 11.1% 28.6% 42.3% 46.9% 69.2% 40.0% 45.8% 31.6% Engage in World Bank related/sponsored 50.0% 25.9% 50.0% 21.4% 19.2% 35.9% 15.4% 66.7% 25.0% 10.5% events/activities* Collaborate as part of my professional duties* 38.9% 18.8% 66.7% 71.4% 30.8% 4.7% 7.7% 46.7% 16.7% 21.1% Use World Bank website for information, data, 33.3% 41.2% 16.7% 35.7% 53.8% 39.1% 30.8% 13.3% 25.0% 31.6% research, etc. *Significantly different between stakeholder groups 77 The World Bank Moldova Country Survey 2013 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Moldova In general, would you say that Moldova is headed in...? Percentage of Respondents Chisinau Other The right direction 75.3% 53.6% The wrong direction 7.5% 7.1% Not sure 17.2% 39.3% When considering development priorities, which ONE development priority below is the most important in Moldova? Which ONE is the second most important priority? Which ONE is the third most important priority? st 1 Most Important Percentage of Respondents Chisinau Other Economic growth 40.9% 44.8% Energy and energy efficiency 1.9% 0.0% Public sector reform 5.3% 3.4% Gender and equality of opportunities 0.4% 0.0% Law and justice 10.6% 6.9% Business environment deregulation and private sector development 6.8% 0.0% Information and communications technology 0.8% 0.0% Financial markets 0.0% 0.0% Trade and exports 0.4% 0.0% Climate change and environmental sustainability 0.8% 3.4% Water and sanitation 0.8% 0.0% Agriculture and rural development* 0.4% 6.9% Transport infrastructure 0.0% 0.0% Job creation/employment 4.2% 6.9% Health and communicable diseases 2.3% 0.0% Foreign direct investment 2.3% 6.9% Education 2.3% 0.0% Social protection 0.0% 0.0% Research and development 0.8% 0.0% Poverty reduction 2.3% 0.0% Governance and anti-corruption 15.9% 20.7% Public financial management 1.1% 0.0% *Significantly different between locations nd 2 Most Important Percentage of Respondents Chisinau Other Economic growth 13.8% 13.8% Energy and energy efficiency 3.1% 10.3% Public sector reform 1.9% 0.0% Gender and equality of opportunities 0.8% 0.0% Law and justice 17.2% 13.8% Business environment deregulation and private sector development 6.1% 3.4% Information and communications technology 1.9% 0.0% Financial markets 1.5% 0.0% Trade and exports 1.1% 3.4% Climate change and environmental sustainability 0.8% 0.0% Water and sanitation 1.5% 0.0% Agriculture and rural development 3.1% 10.3% Transport infrastructure 3.4% 0.0% Job creation/employment 5.0% 6.9% Health and communicable diseases 1.1% 0.0% Foreign direct investment 3.4% 6.9% Education 8.8% 6.9% Social protection 2.3% 3.4% Research and development 0.4% 0.0% Poverty reduction 7.3% 3.4% Governance and anti-corruption 12.3% 13.8% Public financial management 3.1% 3.4% 78 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) When considering development priorities, which ONE development priority below is the most important in Moldova? Which ONE is the second most important priority? Which ONE is the third most important priority? rd 3 Most Important Percentage of Respondents Chisinau Other Economic growth 7.6% 0.0% Energy and energy efficiency 2.3% 0.0% Public sector reform 3.4% 3.4% Gender and equality of opportunities 1.1% 0.0% Law and justice 7.6% 10.3% Business environment deregulation and private sector development 8.0% 0.0% Information and communications technology 2.7% 3.4% Financial markets 0.8% 0.0% Trade and exports 3.1% 6.9% Climate change and environmental sustainability* 1.5% 10.3% Water and sanitation 1.5% 3.4% Agriculture and rural development 6.9% 10.3% Transport infrastructure 2.3% 0.0% Job creation/employment 7.6% 3.4% Health and communicable diseases 3.1% 0.0% Foreign direct investment 5.0% 6.9% Education 8.8% 0.0% Social protection 3.8% 6.9% Research and development 2.3% 3.4% Poverty reduction* 5.7% 17.2% Governance and anti-corruption 12.2% 10.3% Public financial management 2.7% 3.4% *Significantly different between locations Economic growth and better living standards encompass work in many different areas. Which THREE areas of development listed below do you believe would contribute most to economic growth and better living standards in Moldova? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Chisinau Other Job creation/employment 40.9% 41.4% Public sector reform 8.2% 6.9% Law and justice* 32.3% 10.3% Public financial management 15.2% 10.3% Business environment deregulation and private sector development 35.3% 31.0% Financial markets 3.3% 6.9% Governance and anti-corruption 42.8% 48.3% Trade and exports* 11.2% 24.1% Research and development 5.9% 3.4% Agriculture and rural development* 21.2% 51.7% Water and sanitation 2.2% 3.4% Transport infrastructure 11.9% 6.9% Energy and energy efficiency 6.7% 6.9% Information and communications technology 5.9% 0.0% Health and communicable diseases 3.7% 0.0% Education 16.4% 13.8% Social protection 4.5% 6.9% Gender and equality of opportunities 0.7% 0.0% Foreign direct investment* 26.4% 6.9% Climate change and environmental sustainability 1.9% 6.9% *Significantly different between locations 79 The World Bank Moldova Country Survey 2013 A. General Issues facing Moldova (continued) In order to help reverse the migration of citizens out of Moldova and to bring Moldovan migrants back to the country, which sectors listed below should the Government prioritize in terms of reform and resources? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Chisinau Other Education 13.0% 10.3% Climate change and environmental sustainability 0.4% 0.0% Financial markets 2.2% 3.4% Job creation/employment 68.8% 58.6% Public financial management 4.8% 6.9% Transport infrastructure 3.3% 0.0% Law and justice 18.2% 10.3% Poverty reduction 26.8% 27.6% Business environment deregulation and private sector development 44.2% 41.4% Foreign direct investment 15.2% 10.3% Health and communicable diseases 1.9% 0.0% Gender and equality of opportunities 0.7% 0.0% Agriculture and rural development 18.2% 20.7% Water and sanitation 1.5% 3.4% Energy and energy efficiency* 1.5% 6.9% Governance and anti-corruption 26.0% 37.9% Economic growth 31.6% 34.5% Information and communications technology 1.5% 3.4% Social protection 9.3% 10.3% Research and development 3.0% 0.0% Public sector reform 2.6% 0.0% Trade and exports 2.2% 0.0% *Significantly different between locations B. Overall Attitudes toward the World Bank Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD How familiar are you with the work of the World 270 6.71 2.00 29 7.03 1.97 Bank in Moldova? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD Overall, please rate your impression of the World 258 7.09 1.98 26 8.19 1.55 Bank’s effectiveness in Moldova.* (1-Not effective at all, 10-Very effective) *Significantly different between locations Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD To what extent do you believe the World Bank’s staff is well prepared to help Moldova solve its 218 7.68 1.69 23 8.48 1.34 most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations 80 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) When thinking about how the World Bank can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Moldova? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Chisinau Other Health and communicable diseases* 12.6% 0.0% Water and sanitation 8.9% 6.9% Governance and anti-corruption 34.4% 34.5% Social protection 9.3% 6.9% Transport infrastructure 11.5% 6.9% Education 18.1% 20.7% Law and justice 18.5% 10.3% Economic growth 32.6% 37.9% Foreign direct investment* 13.7% 37.9% Business environment deregulation and private sector development 21.9% 13.8% Gender and equality of opportunities 0.7% 0.0% Financial markets 6.7% 0.0% Job creation/employment 14.1% 24.1% Public sector reform 9.6% 6.9% Trade and exports 3.3% 0.0% Energy and energy efficiency 13.3% 6.9% Climate change and environmental sustainability* 2.2% 10.3% Agriculture and rural development 24.4% 37.9% Public financial management* 14.4% 0.0% Information and communications technology 7.0% 3.4% Research and development 5.9% 6.9% Poverty reduction 14.4% 17.2% *Significantly different between locations When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova? Greatest Value Percentage of Respondents Chisinau Other Financial resources 47.7% 48.3% Mobilizing third party financial resources 5.7% 6.9% Technical assistance 15.6% 6.9% Policy advice 12.2% 10.3% Donor coordination 5.3% 6.9% Data 1.5% 0.0% Training/capacity building 6.9% 3.4% Studies/analyses 3.4% 10.3% Convening/facilitating 0.8% 0.0% Linkage to non-Bank expertise 0.4% 3.4% Other 0.8% 3.4% nd 2 Greatest Value Percentage of Respondents Chisinau Other Financial resources 14.0% 24.1% Mobilizing third party financial resources 7.4% 10.3% Technical assistance 27.5% 13.8% Policy advice 14.7% 13.8% Donor coordination 6.2% 10.3% Data 3.1% 3.4% Training/capacity building 15.5% 17.2% Studies/analyses 7.8% 6.9% Convening/facilitating 2.3% 0.0% Linkage to non-Bank expertise 1.6% 0.0% Other 0.0% 0.0% 81 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Moldova? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other Imposing technocratic solutions without regard to political realities 14.1% 7.4% Not exploring alternative policy options 13.3% 7.4% Too bureaucratic in its operational policies and procedures 24.3% 18.5% Staff too inaccessible 2.7% 3.7% Arrogant in its approach 3.5% 0.0% Not client focused 3.1% 3.7% The credibility of its knowledge/data 1.6% 0.0% Not willing to honestly criticize policies and reform efforts in the country 15.3% 7.4% Too influenced by developed countries 14.1% 18.5% Not enough public disclosure of its work 27.5% 33.3% World Bank processes too slow and complex 22.4% 18.5% Not aligned with country priorities 6.7% 7.4% Not aligned with other donors’ work 2.4% 3.7% Not collaborating enough with non-state actors* 14.9% 37.0% Not adequately sensitive to political/social realities in Moldova 8.2% 11.1% Other 4.3% 3.7% *Significantly different between locations Which World Bank instruments do you believe are the MOST effective in reducing poverty in Moldova? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other Investment lending 65.4% 65.5% Capacity development 38.7% 31.0% Policy based lending/ budget support to the Government 23.8% 13.8% Knowledge products/services 10.0% 3.4% Technical assistance 40.9% 51.7% Trust Fund management 6.7% 6.9% Other 0.4% 0.0% Don’t know 2.6% 3.4% Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Moldova? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other Investment lending 8.9% 14.3% Capacity development 14.3% 17.9% Policy based lending/ budget support to the Government 36.3% 39.3% Knowledge products/services 34.4% 28.6% Technical assistance 15.1% 14.3% Trust Fund management 20.1% 14.3% Other 1.9% 3.6% Don’t know 21.2% 21.4% Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD To what extent do you believe the World Bank SHOULD seek to influence the global development 249 7.48 2.06 26 8.50 1.27 agenda as related to "global public goods"?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between locations In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other NGOs* 20.5% 72.4% Local Government* 53.4% 24.1% Beneficiaries 24.6% 13.8% Private sector 44.8% 44.8% Community Based Organizations (CBOs) 5.2% 10.3% Donor community 16.4% 13.8% Foundations 3.4% 3.4% Academia/think tanks/research institutes 12.7% 10.3% Parliament 6.0% 0.0% Media 6.3% 6.9% Other 1.5% 0.0% *Significantly different between locations 82 The World Bank Moldova Country Survey 2013 B. Overall Attitudes toward the World Bank (continued) To what extent do you agree with the following statements about the World Bank’s work in Moldova, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD Overall the World Bank currently plays a relevant 263 7.53 1.93 27 8.37 1.15 role in development in Moldova* The World Bank’s work is aligned with what I 255 7.21 1.90 26 7.54 1.48 consider the development priorities for Moldova The World Bank supports programs and strategies 255 7.35 1.89 26 7.77 1.21 that are realistic for Moldova The World Bank treats clients and stakeholders in 232 7.96 1.83 27 8.78 1.22 Moldova with respect* *Significantly different between locations To what extent is the World Bank an effective development partner in Moldova in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD Responsiveness* 239 7.24 1.89 26 8.35 1.20 Flexibility (in terms of the World Bank's products 227 6.77 1.81 25 7.80 1.22 and services)* Flexibility (in terms of changing country 226 6.70 1.83 24 7.63 1.38 circumstances)* Being inclusive* 188 7.10 1.71 19 7.95 1.43 Openness (sharing data and other information) 227 7.47 1.89 25 8.04 1.54 Staff accessibility 219 7.47 1.71 24 8.04 1.88 Straightforwardness and honesty 227 8.05 1.65 26 8.69 1.32 Collaboration with groups outside of the 203 7.02 1.91 28 7.82 1.59 Government* Collaboration with the Government 238 8.31 1.42 25 8.84 .75 Collaboration with other donors 193 7.83 1.57 20 8.35 1.14 Follow through over time 203 8.01 1.48 23 8.30 1.22 *Significantly different between locations When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other The World Bank works too slowly 15.8% 10.7% The Government works inefficiently 26.3% 39.3% There is not an adequate level of citizen/civil society participation 31.7% 39.3% Poor donor coordination 6.6% 3.6% The World Bank does not do adequate follow through/follow-up 8.5% 7.1% Lack of/inadequate levels of capacity in Government 20.8% 14.3% Political pressures and obstacles 34.4% 35.7% Reforms are not well thought out in light of country challenges 29.7% 28.6% The World Bank is not sensitive enough to political/social realities on 10.0% 3.6% the ground Other 2.7% 0.0% 83 The World Bank Moldova Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Moldova, on a ten point scale? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD Economic growth 232 6.57 1.86 28 7.14 1.96 Job creation/employment 209 5.76 2.01 24 6.21 1.98 Public sector reform 226 6.42 2.08 26 6.77 1.77 Law and justice 181 5.51 2.00 25 5.64 2.46 Public financial management 210 6.50 1.91 26 6.04 2.18 Governance and anti-corruption 208 5.54 2.23 28 5.04 2.33 Business environment deregulation and private 211 6.54 2.18 27 6.26 1.89 sector development Foreign direct investment 195 6.44 2.14 25 6.80 1.61 Financial markets 166 6.27 2.18 21 6.38 1.47 Trade and exports 170 6.24 1.99 25 6.88 1.69 Agriculture and rural development 212 6.67 2.20 27 6.85 2.11 Water and sanitation 201 6.64 2.04 27 7.26 1.81 Poverty reduction 216 6.34 2.29 27 6.52 2.03 Transport infrastructure 189 6.46 2.06 25 6.68 1.35 Energy and energy efficiency 188 6.61 2.14 23 6.87 1.71 Information and communications technology 199 7.04 1.99 25 7.44 1.80 Health and communicable diseases 195 6.85 2.05 22 7.36 1.50 Education 204 6.53 2.22 23 7.17 1.47 Research and development* 175 5.87 2.23 21 7.14 2.01 Social protection 185 6.28 2.25 27 6.96 2.03 Gender and equality of opportunities 161 6.83 2.21 22 7.50 1.47 Climate change and environmental sustainability* 166 6.27 2.36 22 7.32 1.62 *Significantly different between locations Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD To what extent does the World Bank’s work help to 251 7.00 1.83 28 7.43 1.48 achieve development results in Moldova? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank in Moldova, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD The World Bank’s financial instruments meet the 247 6.89 1.91 25 7.48 1.36 needs of Moldova The World Bank meets Moldova’s needs for 238 6.96 1.97 27 7.48 1.63 knowledge services D. The World Bank’s Knowledge How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? Percentage of Respondents Chisinau Other Weekly 4.1% 0.0% Monthly 22.7% 17.2% A few times a year 40.5% 27.6% Rarely 29.0% 44.8% Never 3.7% 10.3% 84 The World Bank Moldova Country Survey 2013 D. The World Bank’s Knowledge (continued) When thinking about the development challenges in Moldova, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Chisinau Other Governance and anti-corruption 34.9% 48.3% Social protection 11.9% 17.2% Economic growth 43.9% 41.4% Education 19.3% 13.8% Job creation/employment 23.4% 13.8% Financial markets 4.5% 0.0% Information and communications technology 6.7% 0.0% Trade and exports 6.3% 6.9% Business environment deregulation and private sector development* 24.2% 6.9% Agriculture and rural development* 18.6% 48.3% Public financial management 12.3% 10.3% Health and communicable diseases 9.3% 0.0% Gender and equality of opportunities 1.1% 0.0% Transport infrastructure 9.3% 0.0% Law and justice 17.5% 3.4% Energy and energy efficiency 14.9% 6.9% Foreign direct investment 9.7% 10.3% Public sector reform 5.9% 13.8% Climate change and environmental sustainability 3.7% 10.3% Water and sanitation 4.1% 6.9% Poverty reduction 9.3% 17.2% Research and development 3.0% 0.0% *Significantly different between locations In Moldova, how effective do you believe the World Bank’s knowledge and research are at: … (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD Raising your awareness of the particular topic 241 6.83 2.04 26 7.31 1.64 Stimulating public debate/dialogue 230 6.69 2.12 26 7.27 1.80 Enhancing your knowledge and/or skills 248 6.93 2.13 28 7.57 1.91 Contributing to good policy making 255 7.21 1.98 26 7.73 1.51 Providing support for program implementation* 253 7.41 1.97 27 8.41 .84 *Significantly different between locations In Moldova, to what extent do you believe that the World Bank’s knowledge and research: ... (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD Are timely 247 7.80 1.89 27 8.30 1.17 Include appropriate level of stakeholder 227 7.26 1.83 24 7.96 1.08 involvement during preparation Are relevant to Moldova's development priorities* 248 7.57 1.83 27 8.30 .99 Provide feasible recommendations 238 7.45 1.85 28 8.11 .92 Are accessible (well written and easy to 249 7.32 1.99 28 7.79 1.23 understand) A source of relevant information on global good 248 7.83 1.72 26 8.27 .96 practices Are adequately disseminated 231 6.98 2.05 25 7.48 .96 Are appropriately translated 222 7.71 1.99 25 8.04 1.06 Are adaptable to Moldova’s specific development 244 7.07 1.95 26 7.77 1.63 challenges and country circumstances *Significantly different between locations 85 The World Bank Moldova Country Survey 2013 D. The World Bank’s Knowledge (continued) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank’s knowledge and research 259 7.47 1.82 27 8.00 1.73 make to development results in your country? Overall, how would you rate the technical quality of 244 7.86 1.57 27 8.07 1.64 the World Bank’s knowledge/research? Overall, how effective is the World Bank at providing 164 7.18 1.87 22 7.55 1.57 linkage to non-Bank expertise? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality; 1-Not effective at all, 10-Very effective) E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD The World Bank disburses funds promptly* 186 6.94 2.21 18 8.28 1.45 The World Bank effectively monitors and evaluates 238 7.66 1.97 27 8.33 1.88 the projects and programs it supports The World Bank’s approvals and reviews are done 219 7.17 1.87 22 8.36 1.40 in a timely fashion* The World Bank’s "Safeguard Policy" requirements 182 7.14 1.99 18 7.72 1.18 are reasonable The World Bank imposes reasonable conditions 209 7.24 2.07 27 7.81 1.78 on its lending Working with the World Bank increases this 250 7.84 1.92 27 8.52 1.19 country's institutional capacity The World Bank ensures consistency and 161 7.14 1.89 19 7.58 1.22 continuity through staff changes The World Bank’s teams and visits are well 202 7.87 1.78 24 8.50 1.10 coordinated Where country systems are adequate, the World 152 7.26 2.01 14 8.43 .85 Bank makes appropriate use of them* The World Bank provides effective implementation 233 7.73 1.98 27 8.63 1.11 support* *Significantly different between locations F. The Future Role of the World Bank in Moldova Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Moldova’s development in 264 8.28 1.81 29 8.93 1.10 the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank do to make itself of greater value in Moldova? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other Improve the quality of its experts as related to Moldova's specific 36.2% 20.7% challenges Reduce the complexity of obtaining World Bank financing 41.9% 51.7% Focus primarily on advocacy issues 8.5% 10.3% Improve the competitiveness of its financing compared to markets 16.2% 17.2% Ensure greater selectivity in its work 12.3% 6.9% Provide more adequate data/knowledge/statistics/figures on 13.5% 6.9% Moldova's economy Offer more innovative financial products 20.4% 31.0% Offer more innovative knowledge services 16.5% 6.9% Increase availability of Fee-Based services 1.9% 0.0% Work faster 19.6% 17.2% Other 1.9% 6.9% 86 The World Bank Moldova Country Survey 2013 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Moldova? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other Local newspapers 19.0% 27.6% International newspapers 4.5% 0.0% Local radio 3.3% 6.9% International radio 0.4% 0.0% Local television 42.0% 44.8% International television 6.3% 6.9% Periodicals 19.3% 6.9% Internet 82.9% 82.8% Social media (Facebook, Twitter, Youtube) 4.5% 6.9% Blogs 1.1% 3.4% Mobile phones 0.0% 0.0% Instant messaging 0.0% 0.0% Other 7.4% 0.0% How would you prefer to receive information from the World Bank? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other World Bank website 53.2% 62.1% Direct contact with World Bank (i.e., face to face meetings/ 22.7% 37.9% discussions) e-Newsletters 29.7% 27.6% Instant messaging 4.5% 0.0% World Bank seminars/workshops/conferences 40.9% 27.6% World Bank publications and other written materials* 31.6% 3.4% Mobile phones 1.1% 3.4% Social media (Facebook, Twitter, Youtube)* 8.9% 20.7% Blogs 0.7% 0.0% Other 0.4% 0.0% *Significantly different between locations Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Chisinau Other Yes 61.6% 47.6% No 38.4% 52.4% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Chisinau Other Yes 22.8% 28.0% No 77.2% 72.0% Were you able to obtain this information? Percentage of Respondents Chisinau Other Yes 98.3% 100.0% No 1.7% 0.0% Do you have access to the Internet? Percentage of Respondents Chisinau Other Yes 100.0% 100.0% No 0.0% 0.0% Do you use/have used the World Bank website? Percentage of Respondents Chisinau Other Yes 83.3% 75.0% No 16.7% 25.0% Which do you primarily use? Percentage of Respondents Chisinau Other The World Bank's country website 64.8% 83.3% The World Bank's main website 35.2% 16.7% 87 The World Bank Moldova Country Survey 2013 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements, on a ten point scale. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Chisinau Other N Mean SD N Mean SD I use more data from the World Bank as a result of 217 6.97 2.31 22 6.55 2.77 the organization’s Open Data policy I find the World Bank websites easy to navigate* 226 7.59 1.76 20 8.40 1.50 I find the information on the World Bank’s websites 226 8.01 1.55 20 8.60 1.23 useful When I need information from the World Bank I 231 7.36 2.19 22 7.73 2.59 know how to find it The World Bank is responsive to my information 189 7.89 1.90 18 8.78 1.44 requests and inquiries *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank in your country? Percentage of Respondents Chisinau Other Yes 46.3% 34.5% No 53.7% 65.5% Which of the following describes most of your exposure to the World Bank in Moldova? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Chisinau Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 27.3% 24.1% Use World Bank reports/data 43.8% 31.0% Engage in World Bank related/sponsored events/activities 30.7% 27.6% Collaborate as part of my professional duties 25.8% 10.3% Use World Bank website for information, data, research, etc. 34.5% 48.3% 88 The World Bank Moldova Country Survey 2013 Appendix D: Responses to All Questions by Year1 FY ’03 Response Number = 251  FY ’08 Response Number = 194  FY ’13 Response Number = 303 B. Overall Attitudes toward the World Bank year FY 2003 FY 2008 FY 2013 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 245 7.29 1.87 186 7.12 1.74 303 6.76 1.99 World Bank in Moldova?^ (1-Not familiar at all, 10-Extremely familiar) ^Significantly different between FY13 and FY03 country surveys. year FY 2003 FY 2008 FY 2013 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 241 7.35 1.71 188 7.51 1.74 288 7.19 1.96 World Bank’s effectiveness in Moldova. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank’s work in Moldova, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2008 FY 2013 N Mean SD N Mean SD N Mean SD Overall the World Bank currently plays a 244 7.80 1.86 189 7.57 1.82 294 7.61 1.88 relevant role in development in Moldova The World Bank’s work is aligned with what I consider the development priorities for 231 7.14 2.12 182 6.99 1.93 285 7.24 1.86 Moldova The World Bank supports programs and 176 6.93 1.98 285 7.39 1.84 strategies that are realistic for Moldova* The World Bank treats clients and 225 8.12 2.00 177 8.06 1.95 263 8.06 1.78 stakeholders in Moldova with respect *Significantly different between FY13 and FY08 country surveys. To what extent is the World Bank an effective development partner in Moldova in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2008 FY 2013 N Mean SD N Mean SD N Mean SD Flexibility (in terms of changing country 116 6.59 2.10 253 6.80 1.81 circumstances) Staff accessibility^ 227 6.88 2.16 175 7.00 2.39 247 7.55 1.74 Straightforwardness and honesty^ 206 7.06 1.94 171 7.78 2.25 257 8.12 1.63 ^Significantly different between FY13 and FY03 country surveys. 1 Only those questions that were asked in the FY ’03, FY ’08 and FY ’13 country surveys, with similar response scales/options, are presented. 89 The World Bank Moldova Country Survey 2013 C. World Bank Effectiveness and Results How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Moldova, on a ten point scale? (1-Not effective at all, 10-Very effective) year FY 2003 FY 2008 FY 2013 N Mean SD N Mean SD N Mean SD Economic growth^ 234 6.03 1.72 157 6.56 1.92 262 6.63 1.87 Public sector reform^* 217 5.47 2.05 148 5.85 2.03 254 6.45 2.05 Law and justice* 198 5.27 2.04 144 4.98 2.07 208 5.53 2.05 Public financial management 225 6.74 1.75 157 6.60 2.06 238 6.45 1.94 Agriculture and rural development* 154 5.98 2.20 242 6.69 2.18 Poverty reduction^ 225 5.79 1.80 167 6.23 1.95 245 6.36 2.25 Health and communicable diseases^* 204 5.91 1.97 150 6.16 2.11 220 6.89 2.00 Education* 211 6.13 1.95 153 5.75 2.27 229 6.59 2.16 Social protection 152 6.06 2.19 214 6.38 2.23 Gender and equality of opportunities^* 161 5.77 2.03 136 5.55 2.27 184 6.92 2.14 Climate change and environmental 139 5.18 2.16 189 6.39 2.30 sustainability* ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY08 country surveys. D. The World Bank’s Knowledge In Moldova, to what extent do you believe that the World Bank’s knowledge and research: ... (1-To no degree at all, 10-To a very significant degree) year FY 2003 FY 2008 FY 2013 N Mean SD N Mean SD N Mean SD Are adaptable to Moldova’s specific development challenges and country 226 6.33 1.77 173 6.28 2.07 272 7.15 1.93 circumstances^* ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY08 country surveys. E. Working with the World Bank To what extent do you agree/disagree with the following statements, on a ten point scale? (1-Strongly disagree, 10-Strongly agree) year FY 2003 FY 2008 FY 2013 N Mean SD N Mean SD N Mean SD The World Bank disburses funds promptly^ 142 5.97 2.56 102 6.95 2.23 208 7.05 2.17 The World Bank effectively monitors and evaluates the projects and programs it 156 7.74 2.21 115 7.20 2.50 269 7.74 1.96 supports The World Bank imposes reasonable 160 7.39 2.10 239 7.32 2.04 conditions on its lending Working with the World Bank increases this 152 7.53 1.94 110 7.01 2.32 281 7.90 1.87 country's institutional capacity* ^Significantly different between FY13 and FY03 country surveys; *Significantly different between FY13 and FY08 country surveys. 90 The World Bank Moldova Country Survey 2013 G. Communication and Information Sharing Do you have access to the Internet? Percentage of Respondents 2008 2013 Yes 93.6% 100.0% No 6.4% 0.0% Do you use/have used the World Bank website? Percentage of Respondents 2008 2013 Yes 75.4% 82.1% No 24.6% 17.9% Which do you primarily use? Percentage of Respondents 2008 2013 The World Bank's country website 71.1% 66.2% The World Bank's main website 28.9% 33.8% 91 The World Bank Moldova Country Survey 2013 Appendix E: Indicator Questions as a Function of Exposure to the Bank Currently, do you Which of the following describes most of your exposure to the World Bank in Moldova? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WB reports/data Engage in WB activities Collaborate Use WB website your country? No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 6.67 7.79 7.56 6.16 7.05 7.41 6.93 7.77 7.04 7.65 7.22 7.15 Bank’s effectiveness in Moldova. To what extent do you believe the World Bank’s staff is well prepared to help Moldova solve its 7.34 8.14 7.99 7.00 7.69 7.90 7.59 8.11 7.62 8.18 7.79 7.74 most complicated development challenges? Overall the World Bank currently plays a relevant 7.10 8.20 7.98 6.61 7.65 7.53 7.33 8.23 7.37 8.32 7.66 7.50 role in development in Moldova The World Bank’s work is aligned with what I 6.63 7.91 7.64 6.13 7.23 7.25 6.94 7.91 7.00 7.94 7.26 7.18 consider the development priorities for Moldova Responsiveness 6.93 7.81 7.71 6.37 7.34 7.40 7.06 7.99 7.26 7.66 7.39 7.32 Openness (sharing data and other information) 7.19 7.88 7.85 6.56 7.36 7.77 7.31 8.00 7.45 7.76 7.65 7.30 Collaboration with groups outside of the 6.72 7.64 7.42 6.42 7.06 7.24 6.98 7.55 7.06 7.37 7.18 7.06 Government Collaboration with the Government 8.03 8.73 8.59 7.73 8.38 8.33 8.20 8.72 8.26 8.67 8.38 8.32 Collaboration with other donors 7.60 8.16 8.09 7.29 7.88 7.93 7.69 8.34 7.85 8.03 7.90 7.90 To what extent does the World Bank’s work help to 6.51 7.65 7.39 6.12 7.01 7.11 6.86 7.46 6.82 7.74 6.99 7.16 achieve development results in Moldova? The World Bank’s financial instruments meet the 6.50 7.46 7.37 5.88 6.89 7.07 6.70 7.53 6.79 7.46 6.97 6.97 needs of Moldova The World Bank meets Moldova’s needs for 6.59 7.52 7.44 5.93 6.89 7.24 6.80 7.56 6.83 7.65 7.05 7.02 knowledge services The World Bank’s knowledge and research are adaptable to Moldova’s specific development 6.65 7.68 7.52 6.16 6.99 7.39 6.86 7.79 6.97 7.71 7.28 6.96 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank’s knowledge and research 7.03 8.07 7.88 6.59 7.40 7.70 7.26 8.13 7.38 8.00 7.61 7.38 make to development results in your country? Overall, how would you rate the technical quality of 7.55 8.29 8.20 7.08 7.82 8.01 7.70 8.34 7.78 8.26 7.98 7.77 the World Bank’s knowledge/research? Where country systems are adequate, the World 7.04 7.71 7.73 6.18 7.15 7.65 7.13 7.81 7.21 7.72 7.43 7.23 Bank makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 92 The World Bank Moldova Country Survey 2013 Appendix F: Moldova FY 2013 Questionnaire World Bank Country Survey FY13 – Moldova The World Bank is interested in gauging the views of clients and partners who are either involved in development in Moldova or who observe activities related to social and economic development. The following survey is meant to give the World Bank’s team that works in Moldova, greater insight into how the Bank’s work is perceived. This is one tool the World Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Moldova. The World Bank commissioned an independent firm to oversee the logistics of this effort in Moldova. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MOLDOVA A1. In general would you say that Moldova is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 93 The World Bank Moldova Country Survey 2013 SECTION A: GENERAL ISSUES A2. When considering development priorities, which ONE development priority below is the most important in Moldova? Which ONE is the second most important priority? Which ONE is the third most important priority? FIRST priority SECOND priority THIRD priority Choose only ONE for each column (Choose only (Choose only (Choose only ONE) ONE) ONE) 1 Economic growth    2 Energy and energy efficiency    3 Public sector reform    4 Gender and equality of opportunities    5 Law and justice (e.g., judicial system)    Business environment deregulation and private sector 6    development 7 Information and communications technology    8 Financial markets    9 Trade and exports    Climate change (including adaptation, mitigation, disaster 10    management) and environmental sustainability 11 Water and sanitation    12 Agriculture and rural development    13 Transport infrastructure    14 Job creation/employment    15 Health and communicable diseases    16 Foreign direct investment    17 Education    Social protection (e.g., pensions, targeted social 18    assistance) 19 Research and development    20 Poverty reduction    21 Governance and anti-corruption    Public financial management (e.g., public expenditure, 22    fiscal system reform) 94 The World Bank Moldova Country Survey 2013 SECTION A: GENERAL ISSUES A3. Economic growth and better living standards encompass work in many different areas. Which THREE areas of development listed below do you believe would contribute most to economic growth and better living standards in Moldova? (Choose no more than THREE) 1 Job creation/employment 2 Public sector reform 3 Law and justice (e.g., judicial system) 4 Public financial management (e.g., public expenditure, fiscal system reform) 5 Business environment deregulation and private sector development 6 Financial markets 7 Governance and anti-corruption 8 Trade and exports 9 Research and development 10 Agriculture and rural development 11 Water and sanitation 12 Transport infrastructure 13 Energy and energy efficiency 14 Information and communications technology 15 Health and communicable diseases 16 Education 17 Social protection (e.g., pensions, targeted social assistance) 18 Gender and equality of opportunities 19 Foreign direct investment 20 Climate change (including adaptation, mitigation, disaster management) and environmental sustainability 95 The World Bank Moldova Country Survey 2013 SECTION A: GENERAL ISSUES A4. In order to help reverse the migration of citizens out of Moldova and to bring Moldovan migrants back to the country, which sectors listed below should the Government prioritize in terms of reform and resources? (Choose no more than THREE) 1 Education 2 Climate change (including adaptation, mitigation, disaster management) and environmental sustainability 3 Financial markets 4 Job creation/employment 5 Public financial management (e.g., public expenditure, fiscal system reform) 6 Transport infrastructure 7 Law and justice (e.g., judicial system) 8 Poverty reduction 9 Business environment deregulation and private sector development 10 Foreign direct investment 11 Health and communicable diseases 12 Gender and equality of opportunities 13 Agriculture and rural development 14 Water and sanitation 15 Energy and energy efficiency 16 Governance and anti-corruption 17 Economic growth 18 Information and communications technology 19 Social protection (e.g., pensions, targeted social assistance) 20 Research and development 21 Public sector reform 22 Trade and exports 96 The World Bank Moldova Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B1. How familiar are you with the work of the World Bank in Moldova, on a ten point scale? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank’s effectiveness in Moldova, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank's staff is well prepared (e.g., skills and knowledge) to help Moldova solve its most complicated development challenges, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 97 The World Bank Moldova Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B4. When thinking about how the World Bank can have the most impact on development results in Moldova, in which sectoral areas do you believe the World Bank should focus most of its attention and resources in Moldova? (Choose no more than THREE) 1 Health and communicable diseases 2 Water and sanitation 3 Governance and anti-corruption 4 Social protection (e.g., pensions, targeted social assistance) 5 Transport infrastructure 6 Education 7 Law and justice (e.g., judicial system) 8 Economic growth 9 Foreign direct investment 10 Business environment deregulation and private sector development 11 Gender and equality of opportunities 12 Financial markets 13 Job creation/employment 14 Public sector reform 15 Trade and exports 16 Energy and energy efficiency 17 Climate change (including adaptation, mitigation, disaster management) and environmental sustainability 18 Agriculture and rural development 19 Public financial management (e.g., public expenditure, fiscal system reform) 20 Information and communications technology 21 Research and development 22 Poverty reduction 98 The World Bank Moldova Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B5. When thinking about the World Bank’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Moldova? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Financial resources   2 Mobilizing third party financial resources   3 Technical assistance   4 Policy advice   5 Donor coordination   6 Data   7 Training/capacity building   8 Studies/analyses   9 Convening/facilitating   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify):_______________________   B6. Which of the following do you identify as the World Bank’s greatest WEAKNESSES in its work in Moldova? (Choose no more than TWO) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Arrogant in its approach 6 Not client focused 7 The credibility of its knowledge/data 8 Not willing to honestly criticize policies and reform efforts in the country 9 Too influenced by developed countries 10 Not enough public disclosure of its work 11 World Bank processes too slow and complex 12 Not aligned with country priorities 13 Not aligned with other donors’ work 14 Not collaborating enough with non-state actors 15 Not adequately sensitive to political/social realities in Moldova 16 Other (please specify): __________________________________________________ 99 The World Bank Moldova Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B7. Which World Bank instruments do you believe are the MOST effective in reducing poverty in Moldova? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B8. Which World Bank instruments do you believe are LEAST effective in helping to reduce poverty in Moldova? (Choose no more than TWO) 1 Investment lending (financing specific projects) 2 Capacity development 3 Policy based lending / Budget support to the Government 4 Knowledge products/services (analytical work, studies, surveys, etc.) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B9. To what extent do you believe the World Bank SHOULD seek to influence the global development agenda as related to “global public goods” (e.g., climate change, communicable diseases, international financial systems, trade, etc.), on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 100 The World Bank Moldova Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK B10. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Foundations 8 Academia/think tanks/research institutes 9 Parliament 10 Media 11 Other (please specify): __________________________ To what extent do you agree with the following statements about the World Bank’s work in Moldova, on a ten point scale? Strongly Strongly Don't disagree agree know Overall the World Bank currently plays a relevant B11 1 2 3 4 5 6 7 8 9 10  role in development in Moldova The World Bank’s work is aligned with what I B12 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Moldova The World Bank supports programs and strategies B13 1 2 3 4 5 6 7 8 9 10  that are realistic for Moldova The World Bank treats clients and stakeholders in B14 1 2 3 4 5 6 7 8 9 10  Moldova with respect PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 101 The World Bank Moldova Country Survey 2013 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK To what extent is the World Bank an effective development partner in Moldova, in terms of each of the following? To no To a very Don't degree at significant know all degree B15 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the World Bank’s products B16 1 2 3 4 5 6 7 8 9 10  and services) Flexibility (in terms of changing country B17 1 2 3 4 5 6 7 8 9 10  circumstances) B18 Being inclusive 1 2 3 4 5 6 7 8 9 10  B19 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B20 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B21 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Collaboration with groups outside of the B22 1 2 3 4 5 6 7 8 9 10  Government (e.g., NGOs, academia, private sector) B23 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with other donors 1 2 3 4 5 6 7 8 9 10  B25 Follow through over time 1 2 3 4 5 6 7 8 9 10  B26. When World Bank assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank works too slowly 2 The Government works inefficiently 3 There is not an adequate level of citizen/civil society participation 4 Poor donor coordination 5 The World Bank does not do adequate follow through/follow-up 6 Lack of/inadequate levels of capacity in Government 7 Political pressures and obstacles 8 Reforms are not well thought out in light of country challenges 9 The World Bank is not sensitive enough to political/social realities on the ground 10 Other (please specify): ________________________________________ 102 The World Bank Moldova Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS How effective do you believe the World Bank is in terms of the work it does in the following areas of development in Moldova, on a ten point scale? Not effective Very Don't at all effective know C1 Economic growth 1 2 3 4 5 6 7 8 9 10  C2 Job creation/employment 1 2 3 4 5 6 7 8 9 10  C3 Public sector reform 1 2 3 4 5 6 7 8 9 10  C4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  Public financial management (e.g., public C5 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) C6 Governance and anti-corruption 1 2 3 4 5 6 7 8 9 10  Business environment deregulation and private C7 1 2 3 4 5 6 7 8 9 10  sector development C8 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  C9 Financial markets 1 2 3 4 5 6 7 8 9 10  C10 Trade and exports 1 2 3 4 5 6 7 8 9 10  C11 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  C12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  C13 Poverty reduction 1 2 3 4 5 6 7 8 9 10  C14 Transport infrastructure 1 2 3 4 5 6 7 8 9 10  C15 Energy and energy efficiency 1 2 3 4 5 6 7 8 9 10  C16 Information and communications technology 1 2 3 4 5 6 7 8 9 10  C17 Health and communicable diseases 1 2 3 4 5 6 7 8 9 10  C18 Education 1 2 3 4 5 6 7 8 9 10  C19 Research and development 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social C20 1 2 3 4 5 6 7 8 9 10  assistance) C21 Gender and equality of opportunities 1 2 3 4 5 6 7 8 9 10  Climate change (including adaptation, mitigation, C22 disaster management) and environmental 1 2 3 4 5 6 7 8 9 10  sustainability C23. To what extent does the World Bank’s work help to achieve development results in Moldova, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 103 The World Bank Moldova Country Survey 2013 SECTION C: WORLD BANK EFFECTIVENESS AND RESULTS To what extent do you agree with the following statements about the World Bank in Moldova, on a ten point scale? Strongly Strongly Don't disagree agree know The World Bank's financial instruments (i.e., investment lending, Development Policy C24 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Moldova The World Bank meets Moldova’s needs for C25 knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 104 The World Bank Moldova Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE D1. How frequently do you consult World Bank knowledge and research (e.g., data, analysis, reports) in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never D2. When thinking about the development challenges in Moldova, where do you believe it would be most valuable for the World Bank to focus its research and knowledge efforts in the next few years? (Choose no more than THREE) 1 Governance and anti-corruption 2 Social protection (e.g., pensions, targeted social assistance) 3 Economic growth 4 Education 5 Job creation/employment 6 Financial markets 7 Information and communications technology 8 Trade and exports 9 Business environment deregulation and private sector development 10 Agriculture and rural development 11 Public financial management (e.g., public expenditure, fiscal system reform) 12 Health and communicable diseases 13 Gender and equality of opportunities 14 Transport infrastructure 15 Law and justice (e.g., judicial system) 16 Energy and energy efficiency 17 Foreign direct investment 18 Public sector reform 19 Climate change (including adaptation, mitigation, disaster management) and environmental sustainability 20 Water and sanitation 21 Poverty reduction 22 Research and development 105 The World Bank Moldova Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE In Moldova, how effective do you believe the World Bank’s knowledge and research are at: Not Very Don't effective effective know at all D3 Raising your awareness of the particular topic 1 2 3 4 5 6 7 8 9 10  D4 Stimulating public debate/dialogue 1 2 3 4 5 6 7 8 9 10  D5 Enhancing your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10  D6 Contributing to good policy making 1 2 3 4 5 6 7 8 9 10  Providing support for program D7 1 2 3 4 5 6 7 8 9 10  implementation In Moldova, to what extent do you believe that the World Bank’s knowledge and research: To no To a very Don't degree at significant know all degree D8 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D9 1 2 3 4 5 6 7 8 9 10  involvement during preparation Are relevant to Moldova’s development D10 1 2 3 4 5 6 7 8 9 10  priorities D11 Provide feasible recommendations 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D12 1 2 3 4 5 6 7 8 9 10  understand) A source of relevant information on global D13 1 2 3 4 5 6 7 8 9 10  good practices D14 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D15 Are appropriately translated 1 2 3 4 5 6 7 8 9 10  Are adaptable to Moldova’s specific D16 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances 106 The World Bank Moldova Country Survey 2013 SECTION D: THE WORLD BANK’S KNOWLEDGE D17. Overall, how significant a contribution do you believe the World Bank's knowledge and research make to development results in your country, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D18. Overall, how would you rate the technical quality of the World Bank's knowledge/research, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality D19. Overall, how effective is the World Bank at providing linkage to non-Bank expertise (i.e., South-South knowledge sharing, etc.)? 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know 107 The World Bank Moldova Country Survey 2013 SECTION E: WORKING WITH THE WORLD BANK To what extent do you agree/disagree with the following statements, on a ten point scale? Strongly Strongly Don't disagree agree know E1 The World Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10  The World Bank effectively monitors and E2 evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank's approvals and reviews are E3 1 2 3 4 5 6 7 8 9 10  done in a timely fashion The World Bank's “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank imposes reasonable E5 1 2 3 4 5 6 7 8 9 10  conditions on its lending Working with the World Bank increases E6 1 2 3 4 5 6 7 8 9 10  Moldova's institutional capacity The World Bank ensures consistency and E7 1 2 3 4 5 6 7 8 9 10  continuity through staff changes The World Bank's teams and visits are well E8 1 2 3 4 5 6 7 8 9 10  coordinated Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank makes appropriate use of them The World Bank provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 The World Bank Moldova Country Survey 2013 SECTION F: THE FUTURE ROLE OF THE WORLD BANK IN MOLDOVA F1. How significant a role do you believe the World Bank SHOULD play in Moldova’s development in the near future, on a ten point scale? 1 2 3 4 5 6 7 8 9 10  Not a significant Very significant Don't know role at all role F2. Which of the following SHOULD the World Bank do to make itself of greater value in Moldova? (Choose no more than TWO) 1 Improve the quality of its experts as related to Moldova’s specific challenges 2 Reduce the complexity of obtaining World Bank financing 3 Focus primarily on advocacy issues Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, and other 4 terms) 5 Ensure greater selectivity in its work 6 Provide more adequate data/knowledge/statistics/figures on Moldova ’s economy 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Increase availability of Fee-Based services 10 Work faster 11 Other (please specify): ______________________________________________ 109 The World Bank Moldova Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Moldova? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (Facebook, Twitter, Youtube) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank? (Choose no more than TWO) 1 World Bank website 2 Direct contact with World Bank (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank seminars/workshops/conferences 6 World Bank publications and other written materials 7 Mobile phones 8 Social media (Facebook, Twitter, Youtube) 9 Blogs 10 Other (please specify): ______________________________________________ Are you aware of the World Bank’s Access to Information Policy under which the Bank will G3 Yes No now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank website? Yes No 110 The World Bank Moldova Country Survey 2013 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? 1 The World Bank’s country website (www.worldbank.org.md) 2 The World Bank’s main website (www.worldbank.org) Please rate how much you agree with the following statements, on a ten point scale. Strongly Strongly Don't disagree agree know I use more data from the World Bank as a result of the G9 1 2 3 4 5 6 7 8 9 10  organization's Open Data policy I find the World Bank websites easy to navigate. (Only G10 1 2 3 4 5 6 7 8 9 10  answer if you have used a World Bank website) I find the information on the World Bank’s websites G11 useful. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  website) When I need information from the World Bank I know G12 how to find it (e.g., whom to call, where to reach them, 1 2 3 4 5 6 7 8 9 10  etc.) The World Bank is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 111 The World Bank Moldova Country Survey 2013 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Please mark only ONE response) 1 Office of the President 2 Office of the Prime-Minister 3 Office of Minister 4 Office of Parliamentarian 5 Employee of a Ministry, Ministerial Department or Implementation Agency 6 Consultant/Contractor working on World Bank supported Project/Program 7 Project Management Unit (PMU) overseeing implementation of project 8 Local Government Office or Staff 9 Bilateral or Multilateral agency 10 Private Sector Organization, Financial Sector/Private Bank 11 NGOs, including CBOs 12 Media (Press, Radio, TV, Web, etc.) 13 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 14 Trade Union 15 Academia/Research Institute/Think Tank 16 Judiciary Branch 17 Other (please specify): ________________________ 112 The World Bank Moldova Country Survey 2013 SECTION H: BACKGROUND INFORMATION H2. Please identify the primary specialization of your work. (Please mark only ONE response) 1 Agriculture and rural development 2 Business environment deregulation and private sector development 3 Climate change (including adaptation, mitigation, disaster management) and environmental sustainability 4 Economic growth 5 Education 6 Energy and energy efficiency 7 Financial markets 8 Foreign direct investment 9 Gender and equality of opportunities 10 Governance and anti-corruption 11 Health and communicable diseases 12 Information and communications technology 13 Job creation/employment 14 Law and justice (e.g., judicial system) 15 Poverty reduction 16 Public financial management (e.g., public expenditure, fiscal system reform) 17 Public sector reform 18 Research and development 19 Social protection (e.g., pensions, targeted social assistance) 20 Trade and exports 21 Transport infrastructure 22 Water and sanitation 23 Other (please specify): _____________________________________________ 113 The World Bank Moldova Country Survey 2013 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank in your country? 1 Yes 2 No H4. Which of the following describes most of your exposure to the World Bank in Moldova? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank reports/data 3 Engage in World Bank related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank website for information, data, research, etc. H5. Which best represents your geographic location? 1 Municipality of Chisinau 2 Other municipality 3 Other Thank you for completing the survey! 114